Avaya 9641GS IP Deskphone User Manual Using Avaya 9621G 9641G 9641GS IP Deskphones H 323
AVAYA IP Deskphone Using Avaya 9621G 9641G 9641GS IP Deskphones H 323
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Contents
- 1. User manual
- 2. User Manual
User Manual
Using Avaya 9621G/9641G/9641GS IP
Deskphones H.323
Release 6.6
November 2014
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—November 13, 2014—5:00 AM (UTC)
© 2014 Avaya Inc.1
All Rights Reserved.2
Notice3
While reasonable efforts have been made to ensure that the4
information in this document is complete and accurate at the time of5
printing, Avaya assumes no liability for any errors. Avaya reserves6
the right to make changes and corrections to the information in this7
document without the obligation to notify any person or organization8
of such changes.9
Note10
Using a cell, mobile, or GSM phone, or a two-way radio in close11
proximity to an Avaya IP telephone might cause interference.12
Documentation disclaimer13
“Documentation” means information published by Avaya in varying14
mediums which may include product information, operating15
instructions and performance specifications that Avaya may generally16
make available to users of its products and Hosted Services.17
Documentation does not include marketing materials. Avaya shall not18
be responsible for any modifications, additions, or deletions to the19
original published version of documentation unless such20
modifications, additions, or deletions were performed by Avaya. End21
User agrees to indemnify and hold harmless Avaya, Avaya's agents,22
servants and employees against all claims, lawsuits, demands and23
judgments arising out of, or in connection with, subsequent24
modifications, additions or deletions to this documentation, to the25
extent made by End User.26
Link disclaimer27
Avaya is not responsible for the contents or reliability of any linked28
websites referenced within this site or documentation provided by29
Avaya. Avaya is not responsible for the accuracy of any information,30
statement or content provided on these sites and does not31
necessarily endorse the products, services, or information described32
or offered within them. Avaya does not guarantee that these links will33
work all the time and has no control over the availability of the linked34
pages.35
Warranty36
Avaya provides a limited warranty on Avaya hardware and software.37
Refer to your sales agreement to establish the terms of the limited38
warranty. In addition, Avaya’s standard warranty language, as well as39
information regarding support for this product while under warranty is40
available to Avaya customers and other parties through the Avaya41
Support website: http://support.avaya.com or such successor site as42
designated by Avaya. Please note that if you acquired the product(s)43
from an authorized Avaya Channel Partner outside of the United44
States and Canada, the warranty is provided to you by said Avaya45
Channel Partner and not by Avaya.46
Licenses47
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA48
WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO OR49
SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE50
APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR51
INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC.,52
ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (AS53
APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH54
AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS55
OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES56
NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS57
OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA58
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA59
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU60
AND ANYONE ELSE USING OR SELLING THE SOFTWARE61
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR62
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,63
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM64
YOU ARE INSTALLING, DOWNLOADING OR USING THE65
SOFTWARE (HEREINAFTER REFERRED TO66
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO67
THESE TERMS AND CONDITIONS AND CREATE A BINDING68
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE69
APPLICABLE AVAYA AFFILIATE (“AVAYA”).70
Avaya grants you a license within the scope of the license types
71
described below, with the exception of Heritage Nortel Software, for72
which the scope of the license is detailed below. Where the order73
documentation does not expressly identify a license type, the74
applicable license will be a Designated System License. The75
applicable number of licenses and units of capacity for which the76
license is granted will be one (1), unless a different number of77
licenses or units of capacity is specified in the documentation or other78
materials available to you. “Software” means Avaya’s computer79
programs in object code, provided by Avaya or an Avaya Channel80
Partner, whether as stand-alone products, pre-installed , or remotely81
accessed on hardware products, and any upgrades, updates, bug82
fixes, or modified versions thereto. “Designated Processor” means a83
single stand-alone computing device. “Server” means a Designated84
Processor that hosts a software application to be accessed by85
multiple users. “Instance” means a single copy of the Software86
executing at a particular time: (i) on one physical machine; or (ii) on87
one deployed software virtual machine (“VM”) or similar deployment.88
License types89
Designated System(s) License (DS). End User may install and use90
each copy or an Instance of the Software only on a number of91
Designated Processors up to the number indicated in the order.92
Avaya may require the Designated Processor(s) to be identified in93
the order by type, serial number, feature key, Instance, location or94
other specific designation, or to be provided by End User to Avaya95
through electronic means established by Avaya specifically for this96
purpose.97
Shrinkwrap License (SR). You may install and use the Software in98
accordance with the terms and conditions of the applicable license99
agreements, such as “shrinkwrap” or “clickthrough” license100
accompanying or applicable to the Software (“Shrinkwrap License”).101
Copyright102
Except where expressly stated otherwise, no use should be made of103
materials on this site, the Documentation, Software, Hosted Service,104
or hardware provided by Avaya. All content on this site, the105
documentation, Hosted Service, and the Product provided by Avaya106
including the selection, arrangement and design of the content is107
owned either by Avaya or its licensors and is protected by copyright108
and other intellectual property laws including the sui generis rights109
relating to the protection of databases. You may not modify, copy,110
reproduce, republish, upload, post, transmit or distribute in any way111
any content, in whole or in part, including any code and software112
unless expressly authorized by Avaya. Unauthorized reproduction,113
transmission, dissemination, storage, and or use without the express114
written consent of Avaya can be a criminal, as well as a civil offense115
under the applicable law.116
Third Party Components117
“Third Party Components” mean certain software programs or118
portions thereof included in the Software or Hosted Service may119
contain software (including open source software) distributed under120
third party agreements (“Third Party Components”), which contain121
terms regarding the rights to use certain portions of the Software122
(“Third Party Terms”). As required, information regarding distributed123
Linux OS source code (for those Products that have distributed Linux124
OS source code) and identifying the copyright holders of the Third125
Party Components and the Third Party Terms that apply is available126
in the Documentation or on Avaya’s website at: http://127
support.avaya.com/Copyright or such successor site as designated128
by Avaya. You agree to the Third Party Terms for any such Third129
Party Components130
Preventing Toll Fraud131
“Toll Fraud” is the unauthorized use of your telecommunications132
system by an unauthorized party (for example, a person who is not a133
corporate employee, agent, subcontractor, or is not working on your134
company's behalf). Be aware that there can be a risk of Toll Fraud135
associated with your system and that, if Toll Fraud occurs, it can136
result in substantial additional charges for your telecommunications137
services.138
Avaya Toll Fraud intervention139
If you suspect that you are being victimized by Toll Fraud and you140
need technical assistance or support, call Technical Service Center141
Toll Fraud Intervention Hotline at +1-800-643-2353 for the United142
States and Canada. For additional support telephone numbers, see143
the Avaya Support website: http://support.avaya.com or such1
successor site as designated by Avaya. Suspected security2
vulnerabilities with Avaya products should be reported to Avaya by3
sending mail to: securityalerts@avaya.com.4
Trademarks5
All non-Avaya trademarks are the property of their respective owners.6
Linux® is the registered trademark of Linus Torvalds in the U.S. and7
other countries.8
Downloading Documentation9
For the most current versions of Documentation, see the Avaya10
Support website: http://support.avaya.com, or such successor site as11
designated by Avaya.12
Contact Avaya Support13
See the Avaya Support website: http://support.avaya.com for Product14
or Hosted Service notices and articles, or to report a problem with15
your Avaya Product or Hosted Service. For a list of support telephone16
numbers and contact addresses, go to the Avaya Support website: 17
http://support.avaya.com (or such successor site as designated by18
Avaya), scroll to the bottom of the page, and select Contact Avaya19
Support.20
Federal Communications Commission (FCC) Interference21
Statement22
This equipment has been tested and found to comply with the limits23
for a Class B digital device, pursuant to Part 15 of the FCC rules.24
These limits are designed to provide reasonable protection against25
harmful interference in a residential installation. This equipment26
generates, uses, and can radiate radio frequency energy and, if not27
installed and used in accordance with the instructions, may cause28
harmful interference to radio communications. However, there is no29
guarantee that interference will not occur in a particular installation. If30
this equipment does cause harmful interference to radio or television31
reception, which can be determined by turning the equipment off and32
on, the user is encouraged to try to correct the interference by one of33
the following measures:34
• Reorient or relocate the receiving antenna.35
• Increase the separation between the equipment and receiver.36
• Connect the equipment into an outlet on a circuit different from37
that to which the receiver is connected.38
• Consult the dealer or an experienced radio/TV technician for39
help.40
This device complies with Part 15 of the FCC Rules. Operation is41
subject to the following two conditions: (1) This device may not cause42
harmful interference, and (2) this device must accept any interference43
received, including interference that may cause undesired operation.44
FCC Caution: Any changes or modifications not expressly approved45
by the party responsible for compliance could void the user's46
authority to operate this equipment.47
FCC/Industry Canada Radiation Exposure Statement48
This device complies with the FCC's and Industry Canada's RF49
radiation exposure limits set forth for the general population50
(uncontrolled environment) and must not be co-located or operated in51
conjunction with any other antenna or transmitter.52
Warning53
The handset receiver contains magnetic devices that can attract54
small metallic objects. Care should be taken to avoid personal injury.55
Power over Ethernet (PoE) warning56
This equipment must be connected to PoE networks without routing57
to the outside plant.58
59
VCCI-Class B statement:60
This is a Class B product based on the standard of the VCCI Council.61
If this is used near a radio or television receiver in a domestic62
environment, it may cause radio interference. Install and use the63
equipment according to the instruction manual.64
Contents
Chapter 1: Introduction............................................................................................................ 8
Purpose.................................................................................................................................. 8
Intended audience................................................................................................................... 8
Related resources................................................................................................................... 8
Documentation.................................................................................................................. 8
Training............................................................................................................................ 9
Avaya Mentor videos......................................................................................................... 9
Support................................................................................................................................ 10
Chapter 2: Setting up the deskphone................................................................................... 11
Introduction to 9621G/9641G/9641GS deskphones.................................................................. 11
Physical layout................................................................................................................ 12
Adjustable stand and display screen................................................................................. 14
Ringing on wireless headsets........................................................................................... 14
About logging in and logging out....................................................................................... 15
Chapter 3: Navigating the phone........................................................................................... 17
Scrolling and navigation......................................................................................................... 17
Icons.................................................................................................................................... 17
The Home Screen................................................................................................................. 21
Menu options........................................................................................................................ 22
Using the On-screen keyboard............................................................................................... 23
About Features .................................................................................................................... 24
Using the Features menu....................................................................................................... 25
CM administrable features..................................................................................................... 25
Chapter 4: Administered options.......................................................................................... 27
Administrative messages ...................................................................................................... 27
Browser................................................................................................................................ 27
Call Recording...................................................................................................................... 27
Using USB flash drives with your phone.................................................................................. 28
Adding contacts from an external file to your contacts list................................................... 28
Overwriting contacts list with an external file...................................................................... 29
Copying your contacts list to a USB flash drive.................................................................. 29
Temporarily using a USB contacts list............................................................................... 30
Using pictures from your USB device as a screensaver...................................................... 30
Chapter 5: Call Handling........................................................................................................ 32
Answering a call.................................................................................................................... 32
Making a call......................................................................................................................... 33
Making an emergency call................................................................................................ 33
Clearing a number........................................................................................................... 33
Redialing a number......................................................................................................... 33
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Making a call using edit dialing......................................................................................... 34
Calling a person from the contacts list............................................................................... 34
Calling a person from the call history................................................................................. 35
Calling a person from the directory.................................................................................... 35
Making a call using a Click to dial link............................................................................... 35
Muting a call......................................................................................................................... 36
About forwarding calls........................................................................................................... 36
Activating Send All Calls.................................................................................................. 36
Activating call forwarding................................................................................................. 37
Putting a call on hold............................................................................................................. 37
Transferring a call.................................................................................................................. 38
Chapter 6: Call History........................................................................................................... 39
Call History........................................................................................................................... 39
Viewing the call history.................................................................................................... 39
Viewing call history details............................................................................................... 40
Adding an entry from the call history to your contacts list.................................................... 40
Removing an entry from call history.................................................................................. 40
Clearing all call history entries.......................................................................................... 41
Turning off call history...................................................................................................... 41
Chapter 7: Contacts................................................................................................................ 42
Using the contacts feature...................................................................................................... 42
Searching for a contact.................................................................................................... 42
Viewing contact details.................................................................................................... 43
Adding a new contact...................................................................................................... 43
Editing a contact.............................................................................................................. 44
Setting up favorite contacts.............................................................................................. 45
Changing the primary contact number............................................................................... 45
Deleting a contact............................................................................................................ 46
Chapter 8: Conferences......................................................................................................... 47
Using the conference feature.................................................................................................. 47
Setting up a conference call............................................................................................. 47
Adding a person on hold to a conference call..................................................................... 47
Putting a conference call on hold...................................................................................... 48
Muting a person on a conference call................................................................................ 48
Dropping a person from a conference call......................................................................... 48
Chapter 9: Using bridged call appearances......................................................................... 49
Using bridged call appearances.............................................................................................. 49
Answering a call on a bridged line..................................................................................... 49
Joining a call on a bridged line.......................................................................................... 49
Making an outgoing call on a bridged line.......................................................................... 50
Chapter 10: Using Voicemail................................................................................................. 51
Receiving your messages...................................................................................................... 51
Logging into your voice mail............................................................................................. 51
Contents
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Chapter 11: Customizing your phone................................................................................... 52
Settings menu....................................................................................................................... 52
Call Settings......................................................................................................................... 53
Displaying the Phone screen on dialing............................................................................. 53
Displaying the Phone screen on receiving a call................................................................. 53
Setting Go To Phone Screen on Answer........................................................................... 54
Setting dialing options...................................................................................................... 54
Displaying call timers....................................................................................................... 55
Setting redial options....................................................................................................... 55
Configuring visual alerts................................................................................................... 56
Setting the audio path...................................................................................................... 56
Setting Headset Signaling ............................................................................................... 57
Setting contact names to display during calls..................................................................... 57
Application Settings............................................................................................................... 58
Activating call log history.................................................................................................. 58
Activating call log for bridged calls.................................................................................... 58
Personalizing labels......................................................................................................... 59
Restoring default button labels......................................................................................... 59
Screen & Sound Options........................................................................................................ 60
Adjusting the brightness or contrast ofthe display............................................................... 60
Setting the text size......................................................................................................... 60
Turning button click sounds on and off.............................................................................. 61
Setting the Home screen to display when the phone is idle................................................. 61
Turning error tones on or off............................................................................................. 62
Setting a ring tone for your deskphone.............................................................................. 62
Setting the Quick Touch panel.......................................................................................... 62
Advanced Options................................................................................................................. 63
Turning automatic gain control on or off............................................................................. 63
Enabling Bluetooth.......................................................................................................... 63
Selecting handset audio equalization................................................................................ 64
Avaya Home Screen Applications........................................................................................... 64
Adding World Clock locations........................................................................................... 65
Viewing World Clock details............................................................................................. 66
Using the Weather application.......................................................................................... 66
Using the Calculator........................................................................................................ 68
Activating EC500 for simultaneous ringing on multiple phones.................................................. 68
Setting up a Bluetooth® headset............................................................................................. 69
Pairing a Bluetooth® headset with your phone................................................................... 69
Operating a Bluetooth® headset....................................................................................... 70
Enabling and disabling the call timer....................................................................................... 71
Chapter 12: Carrying out maintenance tasks....................................................................... 72
Backing up and restoring your data files.................................................................................. 72
Cleaning the screen............................................................................................................... 72
Contents
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Network information............................................................................................................... 73
Contents
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Chapter 1: Introduction1
Purpose2
This document describes how to use product features and capabilities.3
Intended audience4
This document is intended for people who want to learn how to use product features and5
capabilities.6
Related resources7
8
Documentation9
See the following related documents at http://support.avaya.com.10
Document11
number12
Title13 Use this document to:14 Audience15
Implementing16
16–60360317 Installing and Maintaining18
Avaya IP Deskphones19
9608/9608G/9611G/9621G/20
9641G/9641GS H.32321
Refer to tasks related to installing22
and upgrading the deskphone.23
Administrators24
Using25
16–60359426 Using Avaya IP Deskphone27
9621G/9641G/9641GS H.32328
Refer to tasks related to using the29
deskphone.30
End users and31
administrators32
16-60359333 Using Avaya IP Deskphone34
9608/9608G/9611G H.32335
Refer to tasks related to using the36
deskphone.37
End users and38
administrators39
16-60361340 Using Avaya IP Deskphone41
9608/9608G/9611G/9621G/42
Refer to tasks related to using the45
deskphone in a call center.46
Call center agents47
8 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 November 2014
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9641G/9641GS in the Call1
Center H.3232
Administering3
16-3006984Administering Avaya IP5
Deskphone 9608/9608G/6
9611G/9621G/9641G/9641GS7
H.3238
Refer to performing administrative9
tasks related to the deskphone.10
Administrators11
12
Training13
The following courses are available on the Avaya Learning website at www.avaya-learning.com.14
After logging in to the website, enter the course code or the course title in the Search field and click15
Go to search for the course.16
Course code17 Course title18
ACIS-600619 ACIS - Avaya Communication Manager (5.2.1)20
APSS-130021 APSS - Avaya Networking22
23
Avaya Mentor videos24
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya25
products.26
About this task27
Videos are available on the Avaya Support website, listed under the video document type, and on28
the Avaya-run channel on YouTube.29
Procedure30
• To find videos on the Avaya Support website, go to http://support.avaya.com, select the31
product name, and select the videos checkbox to see a list of available videos.32
• To find the Avaya Mentor videos on YouTube, go to http://www.youtube.com/AvayaMentor and33
perform one of the following actions:34
- Enter a key word or key words in the Search Channel to search for a specific product or35
topic.36
- Scroll down Playlists, and click the name of a topic to see the available list of videos posted37
on the site.38
39 Note:40
Videos are not available for all products.41
Related resources
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Support1
Visit the Avaya Support website at http://support.avaya.com for the most up-to-date documentation,2
product notices, and knowledge articles. You can also search for release notes, downloads, and3
resolutions to issues. Use the online service request system to create a service request. Chat with4
live agents to get answers to questions, or request an agent to connect you to a support team if an5
issue requires additional expertise.6
Introduction
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Chapter 2: Setting up the deskphone1
Introduction to 9621G/9641G/9641GS deskphones2
Your deskphone provides many features that include:3
• Viewing and managing your calls, call logs, and contacts list4
• Customizing your deskphone5
• Accessing your voice mail6
• Using integrated WML browser7
You can also attach up to three button modules to your deskphone to expand the available number8
of call appearances and features. Multiple button modules must all be the same type and same9
model. The 9621G model does not provide a port for button module attachment.10
The letter G in a deskphone model name indicates the presence of a built-in Gigabit Ethernet11
adapter that increases the transmission speed of data.12
The 9621G, 9641G, and 9641GS deskphones provide a color LCD display. 9621G deskphones13
have a smaller display area than 9641G deskphones, and do not have a USB interface. 9641GS14
deskphones have a slightly larger display area than the 9641G, and use capacitive touch screen.15
Unless specifically stated in this guide, the three models are essentially the same in terms of16
features and functionality.17
Your administrator might not have configured all functions and features described in this user guide.18
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1
Physical layout2
3
The following table provides descriptions of the deskphone buttons and features.4
Callout5
Number6
Name7Icon if8
applicable9
Description10
111 USB port12 N/A13 You can use a USB device such as a memory stick, thumb14
drive, or flash drive to transfer contacts between your15
phone and an external data source. The USB option is16
available only if the administrator has configured the17
feature for your extension. See Importing and Exporting18
Contacts using USB Devices on page 28 for more19
information. You can use the USB port for login and as a20
picture source for screensaver.You can also recharge21
some battery-powered devices by connecting the device to22
the USB port.The 9621G does not have a USB port.23
224 Message25
waiting26
indicator27
N/A28 An illuminated red light in the upper-right corner of your29
deskphone indicates that you have a voice mail. If you30
enabled Visual Alerting on your phone, this light flashes31
when you receive an incoming call. In addition to the32
message waiting indicator, the deskphone lights the33
Message button when you have voice mail.34
335 Phone36
display37
N/A38 The first line shows status information such as the time39
and date, primary extension, error indications, and missed40
Setting up the deskphone
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Callout4
Number5
Name6Icon if7
applicable8
Description9
calls. The second line, called the Status Line, provides1
information, such as when you can use the right or left2
navigation arrows to view other screens or menus. The3
Status Line also provides messages related to the current10
application or the actions that you must perform on a11
screen. Call appearances appear below the Status Line.12
The number of call appearances available to make or13
receive calls depend on how your administrator14
administers the system. The number of lines available on15
touchscreen deskphones depend on how your16
administrator administers the Quick Touch Panel (QTP).17
For more information, see Setting the Quick Touch18
panel on page 62. Touch the line to start or answer a19
call. The last display line shows the QTP that displays the20
options that your administrator has administered for the21
extension such as EC500, Call Forwarding, or Extended22
Call Forwarding.23
424 Features and25
call26
appearance27
lines28
N/A29 On touchscreen deskphones, call-related icons on the lines30
show the lines that are in use or available for calls. Touch31
the line that you want to use. Lines also indicate if the32
system has enabled or disabled a feature in the Feature33
view.34
535 Quick Touch36
Panel (QTP)37
N/A38 The QTP displays the options that your administrator39
administers for the extension such as EC500, Call40
Forwarding, or Extended Call Forwarding.41
642 Phone43
44 The Phone button displays the Phone screen when you45
press the button. During a call, you can gain access to the46
following options from the Phone screen:47
• Hold48
• Conference49
• Transfer50
• Drop call51
752 Message53
54 When you press Message, you are connected directly to55
your voice mail system. The deskphone lights this button56
when you have voice mail messages waiting.57
858 Contacts59
60
When you press Contacts, the Phone screen displays the61
entries in your contact list.62
963 Home64
65
When you press Home, you gain access to the Home66
screen to configure options and settings, access the67
browser and or any applications available to you, log out,68
or view network information.69
1070 History71
72
When you press History, the Phone screen displays the73
history of your outgoing, incoming, and missed calls. The74
icon on the History the deskphone lights the button when75
Introduction to 9621G/9641G/9641GS deskphones
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Callout3
Number4
Name5Icon if6
applicable7
Description8
you have missed calls. The top line shows the Missed Call1
icon and the number of calls that you have missed.2
119Volume10
11
If you press + or - on the Volume button on an active call,12
the phone increases or decreases the volume of your13
handset, headset, or speaker accordingly. When you are14
not on an active call, pressing these buttons adjusts the15
ringer volume.16
1217 Mute18
19
Press the Mute button to mute a call in progress. To take a20
call off mute, press Mute again.21
1322 Speaker23
24
Press the Speaker button to use the speakerphone. To25
take a call off speakerphone, lift the handset or press the26
Headset button.27
1428 Headset29
30 Press the Headset button to use the headset if connected.31
1532 Forward33
34 Press Forward to display the Forwarding menu.35
36
Adjustable stand and display screen37
You can adjust the display screen as required. To move the display screen, gently pull from the top38
of the display screen towards you even as you hear clicking sound. Each click indicates a locking39
position. You can push the screen back to return to the original flat position. Gently pull the display40
screen towards you and push to return the display screen to the original flat position.41
You can place the phone on the stand in a flat position or at an angle. To place the phone vertically42
for wall mounting, reverse the tab located under the switchhook in the top ear piece pocket and43
ensure that the handset is in the correct position. You need a small screwdriver to lift the tab and44
reinsert back the reversed tab.45
46
Ringing on wireless headsets47
For an incoming call, you can set the ringing tone on the wireless headset instead of the speaker of48
the deskphone.49
50 Note:51
This feature is available only if your administrator has configured the feature for your deskphone.52
When you go off-hook with the headset or change from a non-headset device to the headset, phone53
activates the wireless headset. When you go on-hook with an activated headset or change from54
wireless headset device to non-headset, the phone deactivates the wireless headset.55
When an incoming call arrives:56
• If the deskphone is in an idle mode, you hear a ringing tone in the wireless headset.57
Setting up the deskphone
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• If the phone is already in a headset call, you hear a short beep in the wireless headset.1
2
About logging in and logging out3
If you share a deskphone with other users, you must log in and log out to maintain your preferences,4
call information, and options. Log out to prevent unauthorized use of your deskphone during your5
absence.6
7Note:8
Depending on how the administrator has configured your phone, for example, whether History9
backup is enabled or disabled, the phone might lose some information when you log your10
extension out.11
Your administrator might provide you with a USB device with a preprogrammed extension and12
password, or may provide you with a PC-based tool for transferring this information on a USB13
device. This device enables you to use the USB device to log in to the administered extension and14
password automatically, from any deskphone in your system. Contact your administrator for more15
information. If you log in with the USB Login option, the only way to log out is by removing the USB16
device from the phone connection.17
18 Note:19
When you use the USB Login, the only Contacts you can see are the Contacts on the USB20
device. See Using USB Flash Drives with your phone on page 28 for more information.21
22 Note:23
Depending on how the administrator has configured your deskphone, your deskphone might24
display a Log-Off softkey in an idle state. You can use the Log-Off softkey to log out of the25
deskphone.26
Logging in to your deskphone27
About this task28
Log in from the initial screen when it prompts you for your extension.29
When you log in to the deskphone, the deskphone downloads the call log database. The database30
contains all the calls that you received when you were logged out. The deskphone adds these call31
logs in the Call History list as missed calls.32
Procedure33
1. Enter your extension.34
2. Tap Enter.35
3. Enter your password.36
4. Tap Enter.37
Introduction to 9621G/9641G/9641GS deskphones
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5. If your administrator configured the system to allow visiting user privileges the deskphone1
prompts for Login Mode. Tap the Login Mode that indicates whether you are a visiting user2
(Visiting User) or not (Default).3
6. Tap Enter.4
Logging out of your deskphone5
About this task6
Even if you are logged out, the system still logs all calls to a database. The deskphone downloads7
the database when you log in to the deskphone again.8
Procedure9
1. Press Home.10
2. Tap Settings.11
3. Press Log Out to choose Log Out.12
Logging in as a guest user13
About this task14
Log in to another touch-based phone as a guest to retain the features and functionality of your own15
phone. For example, if you are temporarily using the office telephone of a visitor and want to use16
your Contacts list. If you want to use this feature, the deskphone must be on-hook. The phone must17
be on-hook for you to be able to select this feature.18
19 Note:20
The guest user login option is available on your deskphone only if the administrator has21
configured the feature.22
Procedure23
1. Press Home24
2. Tap Settings.25
3. Select Guest Login.26
4. Enter your extension number.27
5. Tap Enter.28
6. Tap Password.29
7. Enter your password.30
8. Tap Enter.31
9. Tap the left or right arrow to select the duration from 1 to 12 hours for using this phone.32
You can log out as a guest at any time despite the duration you select.33
10. Tap Enter.34
Setting up the deskphone
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Chapter 3: Navigating the phone1
Scrolling and navigation2
Use the up and down arrow buttons on the right side of the screen to scroll up or down the list.3
Tap and hold the appropriate scroll icons on the touchscreen to scroll through a page at a time in4
the direction you choose. Repeat the same action to activate the scrolling auto repeat feature.5
To change between call appearances and features, tap Features or Calls on the touchscreen.6
When you tap the details button, a blue, right-facing arrow, you can view more information about the7
item. For example, if you tap the arrow to the right of a contact name, the deskphone displays a8
screen with the numbers that you have stored for that person.9
You can tap a line or softkey or tap the on-screen softkey labels. Softkey labels change according to10
the context. For example, you can tap a contact to make a call to that person and tap a line on the11
Phone screen to answer an incoming call, to go off hook, to make a call, or to resume a call on hold.12
You can also gain access to the Phone screen or the Home screen anytime by pressing the13
appropriate buttons on the deskphone.14
Icons15
The icons in the following table indicate the state of a call, navigation choices, Call History types,16
Contact phone types, feature status, or the status of an attached or paired device.17
Depending on their purpose, some icons appear on the top line, for example, to notify you that a18
headset is active or that you have missed calls in the Call History. Other icons display on call19
appearance lines to show call states. Icons also appear on application screens like the Contacts or20
Call History listsIcons also appear on application screens like the Contacts or Call History lists, or21
World Clock and Weather. Home screen icons are touch-based to let you initiate actions like22
changing phone settings, accessing the Web browser, or accessing Avaya applications like the23
Calculator, World Clock, and Weather. Your administrator might make other, optional Home screen24
icons available to you that do not appear in this table. Such icons represent optional applications for25
which your administrator can provide information.26
Icon
27 Description28
29
Indicates an incoming call.30
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Icon2Description3
1
Indicates a call appearance line that is not currently in use.4
5
Indicates that a call is active.6
7
Indicates that you have placed this call on hold.8
9
Indicates that your calls are being forwarded.10
11
Indicates that a bridged call appearance is in use.12
13
Indicates that the EC500 feature is activated.14
15
Indicates that a conference call is active.16
17
Indicates that you have placed a conference call on hold.18
19
Indicates that the speakerphone volume is being adjusted.20
21
Indicates that the headset volume is being adjusted.22
23
Indicates that more related information is available or additional24
screens can be accessed.25
26
Indicates that the call in progress is muted.27
28
Indicates that the ringer volume is off. To reinstate volume, press29
+ on the Volume button.30
To turn off the ringer press the Volume button until the volume31
turns off.32
33 Indicates that the call is using a wideband codec for quality voice34
calls.35
36 Indicates a low network performance or presence of local network37
issues that might result in lower call quality.38
39
Indicates an energy-saving measure. This icon may also appears40
on the Settings menu. Pressing this softkey turns the display41
backlight off. When the backlight is off, any activity on your42
telephone turns it back on. This icon is configured by your43
administrator on one of the softkeys.44
45 Indicates that your phone is in an “Unnamed Registration” state,46
caused by not entering an extension within 60 seconds of being47
prompted for one or not entering a password. In this situation,48
your phone may register with its call server but will show only one49
call appearance, no features, and will allow only outgoing calls. To50
Navigating the phone
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Icon3Description4
switch from the unnamed registration state, login with a valid1
extension and password.2
5
Indicates that this team member is available. Your system6
administrator sets up teams as applicable.7
8
This Team icon indicates that this team member is having calls9
forwarded.10
11
This Team icon indicates that this team member is busy on a call12
and not available.13
14
This Team icon indicates that this team member is busy and is15
forwarding all calls.16
17
This Team icon indicates that the team member is busy and a has18
an incoming call ringing.19
20
This Team icon indicates that the team member is busy and is21
having more incoming calls ringing.22
23
This Team icon indicates that a team member is calling.24
25
The Home screen icon that indicates the general phone number26
for a favorite Contact.27
28
The Home screen icon that indicates the home phone number for29
a favorite Contact.30
31
The Home screen icon that indicates the work phone number for a32
favorite Contact.33
34
The Home screen icon that indicates the mobile phone number for35
a favorite Contact.36
37
Indicates Call History for all calls.38
39
Indicates Call History for Missed calls.40
41
Indicates Call History for Outgoing calls.42
43
Indicates the Call History for Answered calls.44
45
Indicates the General telephone number for a contact.46
47
Indicates the Home telephone number for a contact.48
49
Indicates the Mobile telephone number for a contact.50
Icons
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Icon2Description3
1
Indicates the Work telephone number for a contact.4
5
Indicates the Favorite contact.6
7
Indicates that the Contact-Favorite Feature is on.8
9
Indicates that the Contact-Favorite Feature is off.10
11
Indicates that the phone is paired with and able to communicate12
with a Bluetooth® headset.13
14
Indicates the Home screen WML Browser application if available.15
16
Indicates the Home screen (telephone) Settings menu.17
18
Indicates the My Pictures application where you can display19
pictures from the USB folder.20
21
Indicates the VPN settings menu.22
23
Indicates the icon for viewing the About Avaya IP Deskphone24
screen.25
26
Indicates the Home screen Calculator application.27
28
Indicates the Home screen World Clock application.29
30
Indicates the Home screen Weather application.31
32
Indicates that the weather is clear and fair.33
34 Indicates that the weather is partly cloudy.35
36 Indicates that the weather is cloudy.37
38
Indicates that the weather is a light rain.39
40
Indicates that the weather is rainy.41
42
Indicates that the weather is snowy.43
44
Indicates that the weather is icy.45
46
Indicates that there is an ongoing thunderstorm.47
48
Indicates that the weather is windy.49
Navigating the phone
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Icon2Description3
1
Indicates that there are severe storms.4
5
Indicates the main menu Touch Screen Cleaning option.6
7
Indicates the main menu Guest Login option.8
9
Indicates the main menu Log out option.10
11
Indicates the main menu Network info options.12
13
Indicates the Options & Settings Screen and Sounds Options14
menu.15
16
Indicates the Options & Settings Call Settings menu.17
18
Indicates the Options & Settings Application Settings menu.19
20
Indicates the Options & Settings Advanced Settings menu.21
The Home Screen22
The Home screen provides several user-friendly features. Using the icons on the Home screen, you23
can customize your phone, view settings, obtain information about the time and weather through24
Web-based applications, use a calculator, and use Favorite speed dial buttons. The options25
available on the Home screen depends on how the administrator has set up the system. You must26
press the Home button under display to gain access to the Home screen. The Home screen27
includes the following standard Avaya features:28
•Settings: Displays a menu that you can use to change your call settings, the language on the29
phone, the screen layout, or pair your phone with a Bluetooth headset, log in to the phone as a30
guest, clean your screen, log out your phone, and more.31
•World Clock: Shows the time and weather in different parts of the world.32
•Weather: Shows the current weather conditions in an area you choose and provides a weather33
forecast.34
•Calculator: Provides a simple, four-function calculator.35
•My Pictures: Using this feature you can use pictures from a USB device as the phone36
screensaver.Note: This feature is applicable only to the 9641 deskphone.37
•Web application: You can set up shortcuts to view 9 web applications or information pages38
using this feature.39
The Home Screen
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•Favorites Help: Using the help outlined here, you can add a person in your contacts list to1
your display as a quick dial number. Tap the number to make a call to that person.2
You can also use Contacts to setup speed dial icons for up to 16 Favorite numbers on your Home3
screen. Your administrator might make available other Web-based applications such as a corporate4
directory or support page. To invoke an application you see on the Home screen, tap the icon. If the5
number of lines in the list is greater than the number of lines in the Application area of the Home6
screen, You can scroll to view the next line. Tap the scroll bar on the right side of the Home screen7
to view the next page.8
You can also administer up to 9 WML applications on home screen.9
10 Note:11
The Settings options that appear depend on how the administrator configured your extension.12
Some options described in this guide might not be available to you.13
Menu options
14
The following image shows the menu options that are available to you to view the current settings15
and configure the required parameters on the Avaya 9621 and 9641 IP deskphones.16
Settings
My
Pictures
Weather
World
Clock
Favorites
Help
Browser
Options
&
Settings
Bluetooth
Setup
Network
Information
VPN
Settings
Logout
Light
Off
Touch
Screen
Cleaning
About
Avaya IP
Deskphone
Call
Settings
Application
Settings
Screen &
Sound
Options
Advanced
Options
Home
Page
Automatic
Gain
Control
Headset
Equalization
Brightness
Contrast
Personalized
Ringing
Button
Clicks
Error
Tones
Phone
Screen
Width
History
Log
Bridged
Calls
Personalized
Button
Labels
Restore
Default
Labels
Go to Phone
Screen On
Calling
Go To Phone
Screen On
Ringing
Go To Phone
Screen On
Answer
Display
Call Timer
Redial
Visual
Alerting
Audio
Path
Pair Contacts
To Calls
17
18 Note:19
Bluetooth setup option is available only on the Avaya 9641 IP deskphone. Your deskphone20
might not display some options on your deskphone if your administrator has not configured the21
options for your extension.22
Navigating the phone
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Using the On-screen keyboard1
A keyboard appears on the screen when you add or edit a contact name or number, or when you2
personalize labels for your call appearances or features. You can switch between alphabetic and3
numeric keyboards, and you can use the keyboard to enter symbols and accented letters.4
The following diagrams help you to understand how to add or change names, telephone numbers,5
or labels. Tapping and holding the backspace button produces an automatic repeat action where the6
letters are cleared one by one moving backwards as long as you keep pressing the Backspace7
button. Tap the Done check mark when you finish editing. Use the Cancel mark to discard any edits8
and return to the previous screen.9
Figure 1: Text Entry Keyboard10
Move cursor to right
Move cursor to left Backspace
Save/Done/Next
Cancel
Next field
Accent the
next character
you press. Press
this key, then the
character you
want to accent and
select from a
mini-keyboard
Shift key
Switch to
Numeric Text
Entry Screen
11
Figure 2: Numeric Entry Keyboard12
Using the On-screen keyboard
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Switch to
Symbol
Selection
Screen
Switch to
Alpha Text
Entry Screen
Move cursor to right
Move cursor to left Backspace
Save/Done/Next
Cancel
Next field
Dialpad text
entry - Toggle
between
numeric and
multi-tap
keyboard
1
About Features2
This topic describes the special features of your deskphone. Your administrator might have set up3
your deskphone with the features and the call appearances on one screen. The Features screen4
lets you gain access to advanced telephony features, such as Directory, Abbreviated Dial, Speed5
Dial buttons, and Call Forwarding. Using the Directory, you can dial other users on your system.6
You can use Send All Calls and Call Forward features to forward incoming calls to other numbers.7
When you enable the EC500, you can forward calls from your desk phone to your cell phone. The8
Forward menu also lists the forwarding features. The Features screen does not display the features9
assigned to an attached button module. The features that are available depend on what your10
administrator has assigned to your phone.11
You can also invoke these features using the Feature Access Code (FAC) . If you activate or12
deactivate a feature using FAC and the corresponding feature button is not administered on the13
deskphone, you might not get the indication of the feature activation or deactivation.14
In addition to the Features screen, your administrator might also provide selected features on15
softkeys on the call appearance (Phone) screen. For more information about what features and16
options are available for your extension, contact your administrator.17
Navigating the phone
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Using the Features menu1
Procedure2
From the Phone screen, tap the Features button at the upper right corner to view the Features3
menu.4
The LED icon next to the feature name indicates if the feature is on or off. If the LED icon for the5
feature label is green, the feature is on.6
7Note:8
To return to the main Phone screen, tap Calls at the upper right corner.9
CM administrable features
10
The Features menu displays the options that the administrator can configure for your phone. The11
names of features are often abbreviated to fit into the display area of your deskphone or button12
module. See the following table for information on standard feature names and their abbreviations.13
All features described here might not be available on your extension. For more information about a14
feature, contact your administrator.15
Feature Name
16 Abbreviation17
Automatic Dialing18 Autodial or SD19
Automatic Intercom20 Auto Icom or AI21
Automatic Callback22 Auto Callback, AutoCB23
Call Forwarding All Calls24 Cfrwd or CFwrd25
Call Forwarding Busy/Don't Answer26 CFBDA27
Park a Call28 Call park29
Call Pickup30 Call pickup31
Calling Party Number Blocking32 CPN Block33
Calling Party Number Unblocing34 CPN Unblock35
Dial Intercom36 Dial Icom37
Directed Call Pickup38 Dir Pickup39
EC50040 EC50041
Exclusion (Calling Party)42 Exclusion43
EC500 Extended Calling44 Extend Call45
Extended Call Pickup46 Ext Pickup47
Malicious Call Tracing Activation48 MCT Act49
One-step Recording50 Audix Record51
Priority Calling52 Priority Call53
Send All Calls54 SAC55
Using the Features menu
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Feature Name1Abbreviation2
Whisper Page3Whisper Act4
5Note:6
Your phone displays the personalized label instead of the feature abbreviations if you have7
added personalized labels for any of the features.8
Navigating the phone
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Chapter 4: Administered options1
Administrative messages2
Your administrator can send important messages such as notification of an early office shut down3
because of bad weather. The administrator can also send information about an imminent service4
interruption to your deskphone.5
These types of messages can take any of the following forms:6
• A text message streaming across the top display line, that also accompanies an audible alert.7
• An audible alert broadcast through the Speaker or the headset if that device is active.8
• An interrupt screen notifying you that you are receiving an audio alert.9
While receiving an audible alert, you can change between the speaker, handset, and headset, can10
stop the transmission of pushed audio content by going on-hook, and can adjust the volume, as you11
normally do during a call.12
Browser13
Your deskphone includes WML Web browser capability to use additional applications. The14
applications available through the browser vary depending on how your system administrator has15
configured your deskphone. For more information, contact your administrator.16
To open the browser, press the Home button. Then touch the browser icon on the display. If you do17
not see the Browser icon on the Home screen, Web applications are not available for your18
deskphone.19
Call Recording20
Your administrator can enable recording for the calls made on your deskphone. If the administrator21
has call recording enabled for the calls made on your deskphone, a beep can be heard into the22
audio stream at regular interval, typically about 15 seconds. The beep indicates that the call is being23
recorded.24
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Using USB flash drives with your phone1
You can use Universal Serial Bus (USB) flash drive if your deskphone has a USB interface and you2
have the permission of the administrator. When you log in to your phone from a remote location, you3
can use the USB flash drive to add contacts to your Contacts list from an E-mail or other PC4
software program, and use the pictures from the device as screensaver on your phone.5
6Note:7
The 9621 IP deskphone does not have a USB interface.8
Avaya offers a PC application Avaya one-X™ Deskphone USB Companion to help set up your USB9
device phone options. Your administrator has certain setup responsibilities and can then help you10
determine the options that are available to you and how to use the tool to set them up.11
12 Note:13
USB Login: If you have automatic USB login capability, the only contacts you can see are from14
the USB device. When you use the USB login, the Log Out menu option is available on the15
menu screen, but does not work when the USB device is inserted. You can log out your phone16
only by removing the USB device.17
If you insert the flash drive into the USB jack, the phone displays either a list of USB actions or18
options, a message that your phone does not support the device, or a message that the phone does19
not have adequate power to support the device. Power supply to the USB interface depends on the20
administration settings and on how you have powered the phone. The phone supports USB drives21
with FAT or FAT32 file systems and does not support USB drives with NTFS file systems and22
multiple LUNs.23
24
Adding contacts from an external file to your contacts list25
About this task26
Use a USB flash drive to add contacts from an external file to your contacts list. The contacts list27
can contain only 250 entries. Contact files merged or written to the contacts list on the phone must28
be in a specific format. One way to ensure that the file is in the proper format is to export your the29
contacts list of your deskphone to your USB device, which automatically creates a formatted file.30
Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the31
Contacts format that the phone uses. For information on this tool, search for Avaya one-X® USB32
Companion on the Avaya support site at www.avaya.com/support.33
Procedure34
1. Plug the USB device into the jack near the center top edge of your phone.35
2. Tap Select to select Merge file and phone contacts.36
The phone displays the Merge option only when both the USB file and the phone have37
contacts.38
Administered options
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3. The phone merges the contacts automatically. When complete, review the statistics1
displayed, which show the number of entries, duplicates, and any errors.2
4. Tap Save to write the merged Contacts list back to the USB device and return to the list of3
contacts/USB actions or tap Exit to return to the list of contacts/USB actions without writing4
the merged file to the USB device.5
6Note:7
If you try to merge more than the maximum 250 entries, the phone displays a List Full8
screen. You can then either save the first 250 entries or cancel the merging process9
without transferring the contents to the deskphone.10
11
Overwriting contacts list with an external file12
About this task13
Use a USB flash drive to replace your entire contacts list with the contacts from an external file.14
Contacts that you are copying from an external file must have a name and at least one number and15
not more than three numbers with associated types. If associated types are not provided, the type is16
considered as general type. Your administrator can provide detailed format information about17
external data source files.18
Procedure19
1. Plug the USB flash drive into the jack near the center top edge of your phone.20
2. Either scroll to Replace phone contacts with file then tap Select or tap the Replace21
phone contacts with file line directly.22
3. Review the statistics displayed, which show the number of valid and invalid entries, and if23
applicable, the number of entries that exceed the 250 contact phone limit.24
4. Tap Save to overwrite and replace your contacts list with the file on your USB device or25
Cancel to cancel the replacement and retain your current contact list.26
27
Copying your contacts list to a USB flash drive28
About this task29
You can copy your entire contact list from your phone to a USB flash drive for protecting data or30
using in an external software program. If the USB flash drive already contains a contact file, you31
must first confirm that you want to replace that file.32
Procedure33
1. Plug the USB flash drive into the jack near the center top edge of your phone.34
2. Either scroll to Write file with phone contacts using the scroll control and then tap Select35
or tap the Write file with phone contacts line directly.36
3. Tap OK.37
Using USB flash drives with your phone
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4. If your USB device has a contacts file on it, tap Save to confirm that you want to overwrite1
that file with the contact list of the deskphone.2
3
Temporarily using a USB contacts list4
About this task5
If you connect the USB flash drive to the phone, you can use the contacts file on the drive instead of6
the contact list on your phone. For example, copy your contacts list to your USB flash drive and take7
the device with you while traveling. If you have access to a guest phone with the latest phone8
software at another site, you can attach the USB flash drive and use your contacts list.9
Procedure10
1. Plug the USB flash drive with the contacts file you want to use into the designated jack near11
the center top edge of your phone.12
2. Using the scroll control, scroll to Use contacts file while present then tap Select or tap Use13
contacts file while present line directly.14
3. Tap OK to gain access to the contacts list on your USB flash drive.15
Any changes or updates you make to your contacts list while the USB device is connected16
affect only the temporary file on the USB device, and not your “regular” phone contacts list.17
18
Using pictures from your USB device as a screensaver19
About this task20
If your USB device has a top level folder named \Pictures or another picture folder that is21
properly administered, you can use pictures in that folder as the screensaver for your phone22
screensaver. The phone displays pictures from the USB device as a screensaver only when the23
USB drive is inserted and the phone is kept idle. Each picture displays for 5 seconds unless you24
specify a different value (from 5 seconds to 999 seconds). The 9621G, 9641G, and 9641GS25
deskphones can display pictures with a resolution of 480 x 272 pixels. The picture file must be in26
JPEG format. Your administrator can enable this feature. If your administrator has disabled this27
feature, the My Pictures option does not appear on the Home screen.28
In addition to the features described in the Using USB Flash Drives with your phone on page 28, the29
Avaya one-X™ Deskphone USB Companion application includes a utility program to convert your30
pictures to the correct format.31
Procedure32
1. Plug the USB device into the jack near the center top edge of your phone.33
2. Press Home.34
3. Select My Pictures to immediately begin displaying the pictures from your USB picture35
folder on the phone and then whenever the screen display times out after the administered36
idle period.37
Administered options
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1Note:2
If you disconnect the USB device from the deskphone, the standard screensaver3
replaces your pictures after the designated idle period.4
Using USB flash drives with your phone
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Chapter 5: Call Handling1
Answering a call2
About this task3
When you receive an incoming call, the phone selects the incoming call automatically. However, if4
you are already on a call or if you receive more than one incoming call at a time, you might need to5
select the call you want to answer manually.6
The phone displays an incoming call as a green line with a ringing bell icon. To answer the call, tap7
the call appearance line.8
9Note:10
The procedure for answering a call might vary depending on how the administrator has11
configured your phone.12
Procedure13
Answer an incoming call in one of the following ways:14
• If you are not on another call, lift the handset, touch the ringing call appearance line, tap Answer15
softkey to answer the call using the speakerphone, or press Headset to answer using the16
headset.17
• If you are on another call, you might need to put the active call on hold first before answering the18
new call. If the phone does automatically display the incoming call, you can tap Ans Hold softkey19
or incoming call appearance to automatically put the first call on hold when you answer the new20
call. Also, you can tap Ans Drop softkey to automatically drop the first call when you answer the21
new call.22
• If you have paired a Bluetooth headset for use with the 9641G or 9641GS deskphone, press the23
Answer button on the Bluetooth headset to answer an incoming call.24
• To automatically display the Phone screen when you receive an incoming call, set the Phone25
Screen on Ringing option to Yes.26
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Making a call1
About this task2
If you are not on a call, dial the number you want to call. Use the Phone screen to view and manage3
calls. Press Phone to view the main Phone screen. When the phone displays the Phone screen,4
press Phone to move to the top of the call appearance list.5
Procedure6
1. Lift the handset, or press Speaker or Headset (if applicable) or touch an idle call7
appearance line.8
2. Dial the number you want to call. If you have a favorite icon on the Home screen for the9
person you want to call, tap that icon to initiate dialing.10
11
Making an emergency call12
About this task13
If your administrator configured emergency calling for your deskphone, the Phone screen displays14
an Emerg softkey to immediately connect you with a preset emergency services number.15
16 Note:17
You can make an emergency call when your deskphone is logged out only if your administrator18
configured this feature for you.19
Procedure20
1. On the Phone screen, tap Emerg.21
2. To end the emergency call, tap Drop or press Speaker.22
23
Clearing a number24
Procedure25
Tap to erase dialed digits one by one and enter a new number.26
27 Note:28
You can clear a number only if you have enabled the Edit Dialing feature on your deskphone.29
30
Redialing a number31
Procedure32
1. From the Phone screen, tap Redial.33
Making a call
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The phone redials the last number or a list of the most recent numbers that you have dialed1
appears from which you can select a number to redial. For information on redial settings, see 2
Setting Redial Options on page 55.3
4Note:5
Your system administrator can disable Redial functionality.6
2. Tap the number you want to redial.7
8
Making a call using edit dialing9
Before you begin10
Your administrator has to authorize this function.11
About this task12
Using the Edit dialing feature, you can edit the number before actually dialing by using the Bksp13
softkey. Using the Bksp softkey, you can edit the number before actually dialing it.14
Procedure15
1. From the Phone screen, enter the number you want to call.16
2. To edit the number, tap the X softkey to erase the previous character, one character at a17
time.18
3. Tap Call.19
20
Calling a person from the contacts list21
About this task22
You can call any contact from your contacts list. You can find a name by scrolling to it or by using23
the search box. Use the dialpad keys to enter the first few letters of the name, and the screen24
displays the first match in your list. When you find the entry you want, touch that line to dial the25
primary number of that contact. If you have entered additional numbers for that contact, you can26
touch the Details button to see them, and then touch the number you want to dial.27
Procedure28
1. Press Contacts.29
2. Find the contact that you want to call by typing the name of the person as listed.30
For example, if you added John Smith to your contacts List as “Smith, John”, start typing the31
last name rather than his first name. Each time you press the dialpad, the list display shifts to32
match your input. You can also scroll up or down to locate the contact.33
3. To call the primary number for the contact, touch the line on which the contact name34
appears.35
Call Handling
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4. To call a non-primary number, touch the Details button to move to the detail information1
fields for the contact, then touch the desired number.2
3
Calling a person from the call history4
Procedure5
1. Press the History button.6
2. Tap the appropriate icon at the upper right of the screen to view All Calls, Missed Calls,7
Answered Calls, or Outgoing Calls.8
For icon descriptions, see BROKEN LINK: About icons.9
Depending on administration, returning a missed call might result in the phone deleting the10
call history entry when the calls goes through.11
3. If you do not see the name of the person you want, scroll down until the name displays.12
4. When you see the name of the person you want to call, tap the number to dial the13
corresponding number.14
15
Calling a person from the directory16
About this task17
If your system administrator has set up a corporate directory and has made this feature available to18
you, you can dial other users in your system by name.19
Procedure20
1. From the Phone screen, scroll right to access the Features menu, select Directory, and21
press Select or OK.22
2. Use the dialpad keys to start typing the last name of the person you want to call.23
Press each dialpad key one time for each corresponding letter. For example, for “Hill”, press24
4,4,5,5.25
3. Select Next to view the names alphabetically in the directory.26
4. Tap Make Call when you see the name you want to dial.27
28
Making a call using a Click to dial link29
About this task30
You can use the Click to Dial feature to make a call from a web page or any other screen that31
provides a dialing link. Usually, a handset icon indicates a line with this type of link.32
Making a call
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Procedure1
1. Select the line with the link for the person or number you want to call.2
2. Tap the line on which the click to dial link displays.3
Result4
The deskphone starts a call to the person or number associated with the click to dial link.5
Muting a call6
About this task7
While on a call, you can mute the microphone of your phone so that the other party cannot hear you.8
You can configure your deskphone to alert you if your dekphone is on mute. The alert can be an9
audible beep and a visible indication on the top line of your deskphone.10
Procedure11
1. Press the Mute button during a call so that the other person on the call cannot hear you.12
2. Tap Mute again to unmute the call.13
14 Note:15
If a call is on mute and you switch between the handset, headset, or speakerphone, the16
mute is turned off.17
About forwarding calls18
You can forward your incoming calls to another number or to voice mail. If you have activated call19
forwarding on your phone, a Forwarding icon appears on the top line of your display screen, and the20
deskphone illuminates the Forward. Also, you might have forwarding features available on a Quick21
Touch panel, if your administrator has enabled this capability. When the Forward button light is on,22
one or more of the forwarding features are active. The forwarding features available on your phone23
depend on the options your administrator has set. For more information about the options available24
on your extension, contact your administrator.25
26
Activating Send All Calls27
About this task28
When Send All Calls (SAC) feature is on, your incoming calls go directly to a predefined coverage29
number, typically your voice mail. Incoming calls ring once at your extension and then go directly to30
a number which is set by your system administrator.31
Call Handling
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Touching the Send All softkey turns Send All Calls on, changing the appearance of that softkey to1
indicate the feature is on.2
As: If you touch the Send All softkey, the Send All Calls feature is on, changing the appearance of3
the softkey to indicate THAT the feature is on. You have used both SAC and Send All Calls for4
follow-on usages. Use the approved short form for follow-on usages. Use ‘SAC feature’ for5
consistency.6
If this feature is already on, touching the Send All softkey turns the feature off and the softkey7
appears normal. You can also turn Send All Calls on or off by using the telephone Features list.8
deskphone NOT telephone. See CDS for more on the usage of deskphone.9
10 Note:11
You must not enable the SAC feature in case you selected the cover all option for the coverage12
path because enabling both features at the same time can cause duplicate entries in the call13
log.14
Procedure15
1. Press Forward to gain access to the main Forwarding screen.16
2. Tap Send All Calls to activate the feature.17
18
Activating call forwarding19
About this task20
Use this task to forward your calls to a specified number.21
Procedure22
1. Press Forward to gain access to the main Forwarding screen.23
2. Tap Call Forward.24
3. Enter the destination number to which you want to forward your calls.25
4. Tap Enter.26
After you enter the forwarding number, you hear a confirmation tone.27
you WILL hear a confirmation tone. NOT you hear a confirmation tone.28
Putting a call on hold29
Procedure30
1. If you are not active on the line you want to put on hold, tap that line.31
2. Tap Hold.32
Putting a call on hold
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1Note:2
The phone might display a hold timer when you put a call on hold. For more information,3
see Configuring call timers on page 55.4
3. Tap Resume or the call appearance of the held call to retrieve the call.5
Transferring a call6
Procedure7
1. Keep the call you want to transfer active and tap Transfer from the Phone screen.8
2. Dial the number to which you want to transfer the call.9
3. Tap Complete to transfer the call.10
Call Handling
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Chapter 6: Call History1
Call History2
The History screen provides a list of recent calls, with information about call types, such as missed,3
answered, or outgoing. The information also provides the caller name and caller number, call time,4
and call duration. The call log can store up to 21 digits. You can also make a call from the call log.5
Release 6.4 onwards, call history also includes missed calls when the phone was offline or the user6
was logged out. If you are using the deskphone in shared control mode or Road warrior and7
Telecommuter mode with One-x Communicator, the call logs for the deskphone are now8
synchronized with the call logs for the One-x Communicator.9
10 Note:11
The phone displays the caller number only if available.12
Call History also shows bridged calls and the number of missed calls from a calling number. If you13
are a member of a call pickup group, the deskphone shows calls that you picked up for another14
person or calls that you missed and answered by someone with a Forwarding icon. Using this15
feature, you can review details of types of call pickup. When you have one or more missed calls, the16
History button lights up and the top line displays Missed Calls icon and the number of missed calls.17
To call a person listed in your Call History, see Calling a person from the call history on page 35.18
19
Viewing the call history20
Procedure21
1. Press History.22
You can go to the top of the list by pressing History again.23
2. If you want to see a different list, tap the applicable icon at the upper right representing24
answered, outgoing, or missed calls.25
3. Scroll up or down to view the entries on the list.26
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1
Viewing call history details2
Procedure3
1. Press History.4
2. If you want to see a different list, touch the icon at the upper right representing the list you5
want to view.6
3. If you don't see the call whose details you want to review, use the scroll bar to find it.7
4. Touch the right arrow on the call for which you want to see detail information.8
5. Touch Back to return to the list view, or touch Delete to remove this call from the log, or9
touch +Contact to add this person and phone number to your Contacts list.10
11
Adding an entry from the call history to your contacts list12
Procedure13
1. Press History.14
2. Tap Details for the number you want to add to your Contacts list.15
3. Tap +Contact.16
4. If necessary, edit the name and telephone number.17
5. Touch Done then Save.18
19
Removing an entry from call history20
Procedure21
1. Press History.22
2. If you do not see the entry you want to delete, use the scroll bar to find it.23
3. Tap the Details button for the entry you want to delete to see detail information about the24
call.25
4. Tap Delete.26
5. Tap Delete again to confirm, or tap Cancel if you do not want to delete this entry.27
Call History
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1
Clearing all call history entries2
About this task3
Clearing all entries from the call history deletes all the entries for the specific list you are viewing.4
For example, if you are viewing the Outgoing calls list, the phone deletes only the entries for5
outgoing calls. However, if you are viewing the All Calls list, tapping Clear All deletes all calls.6
Procedure7
1. Press History.8
2. If you do not want to delete all calls, tap the icon at the upper right representing the list you9
want to clear. Select the list you want to delete.10
3. Tap Clear All to delete all the entries in the list you are viewing.11
4. Tap Clear All to confirm.12
13
Turning off call history14
About this task15
Use this task to turn History on or off. If you have bridged call appearances on your phone, you can16
choose whether or not to include calls to your bridged lines in your call history log.17
Procedure18
1. Press Home.19
2. Tap Settings.20
3. Tap Options & Settings.21
4. Tap Application Settings.22
5. Tap History to change the setting to or from Yes or No.23
To turn logging of bridged lines from Yes to No, tap Log Bridged Calls.24
6. Tap Save to save the new setting or Cancel to return to the Application Settings menu.25
Call History
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Chapter 7: Contacts1
Using the contacts feature2
You can save up to 250 names and up to 3 telephone numbers for each name. You can also import3
or export a Contact list using a USB device; see Importing and Exporting Contacts using USB Flash4
Drives on page 28 for information.5
6Note:7
Release 6.3 and later do not support voice dialing.8
9Note:10
When you press the Contacts button you might not see all of the functions that are described in11
this chapter. The functions are not available because your administrator has disabled changes12
to Contacts.13
14
Searching for a contact15
About this task16
You can search for any name by typing a full name or you can type just a few letters of the name17
and let the telephone display matching entries. For example, if you press 3, the Contacts list might18
display entries starting with D, E, F, or 3 depending on how you set up your contacts. With each19
successive key you press, the Contacts list expands to display more matches.20
Procedure21
1. Press Contacts.22
2. With the phone on hook, use the dialpad to start typing the name you want to search.23
Keep in mind how your Contact list is set up. If you set up your contacts as Last Name, First24
Name start typing the letters of the last name. If you have set up your Contacts using a25
different scheme, type the most likely letter(s) that would match the contact you want to find.26
3. When you see the contact you can:27
• Tap the phone number of the contact to dial, or28
• Tap the Details button next to the contact's phone number to select a different phone29
number or see detail information about this contact.30
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1
Viewing contact details2
Procedure3
1. Press Contacts.4
2. Find the contact you want to view either by typing the first few letters or scrolling or use the5
searchbox.6
3. If you have entered more than one number for a contact, tap the Details button on the7
Contact line to see all phone numbers for this person.8
Using Details is the only way to view or dial a second or third number for a contact.9
4. Perform one of the following actions:10
• Tap a number to dial the number.11
• Tap Edit to change the detail information on this person.12
• Tap Delete to remove this person from your Contacts list.13
• Tap Favorite to select and add the number of the contact number to your favorites list.14
• Tap Back to return to the Contacts list.15
16
Adding a new contact17
About this task18
You can add up to three numbers for a contact.19
Procedure20
1. Press Contacts.21
2. Tap New.22
3. Enter the name using the on-screen keyboard or the dial pad. See Using the On-screen23
keyboard on page 23 for more information.24
4. Tap the check mark to move to the number entry screen.25
5. Enter the number. The first number entered is the primary number of a contact. The26
Contacts list always displays the primary number first.27
The contact number can include a-z, A-Z, 0-9, and the following special symbols: comma (,),28
space, dash (-), dot (.), + , * , #, $, &, !, ~, ?, +, =, |. A comma (,) inserts a pause during29
dialing.30
6. Tap the check mark to indicate you finished entering the name and primary telephone31
number.32
The telephone displays your entries in a business card format.33
Using the contacts feature
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7. Take one of the following actions:1
• To change the name, tap the line which contains the name and edit the entry by following2
Step 3.3
• To change the number, tap that line and edit the entry.4
• To add another number for the contact, tap Add. Then tap the applicable icon5
representing the type of number (Work, Mobile, Home). Repeat this step if you want to6
add another number for the new contact.7
• To return to the Contacts list without saving the new contact information, tap Cancel.8
• To change the primary number, tap Primary. See Changing the primary contact9
number on page 45 for more information.10
8. Tap Save.11
12
Editing a contact13
Procedure14
1. Press Contacts.15
2. Search for the contact you want to edit.16
3. Tap the Details button to the right of the contact to display detail information.17
4. Tap Edit.18
5. To edit a name or number, take one of the following actions:19
• Tap Primary to change the primary number. See Changing the primary contact20
number on page 45 for more information.21
• Tap the Name or number you want to edit.22
• Tap a blank line to add a number.23
• Tap Cancel to return to the Contacts list.24
6. Use the on-screen keyboard to change the contact information. See Using the On-screen25
keyboard on page 23 for more information.26
7. Tap Done .27
8. To change other contact information, repeat Steps 5 through 7.28
9. When you finish changing contact information, tap Save.29
Contacts
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1
Setting up favorite contacts2
About this task3
You can assign up to 16 favorite numbers from your Contacts list as one-touch speed dial buttons4
on the Home screen. You must set up a contact before you can assign any associated phone5
numbers as favorites.6
Procedure7
1. Press Contacts.8
2. Search for the contact you want to set up as a favorite.9
3. Tap the Details button for the contact to display detail information.10
4. Tap Favorite.11
5. Tap the number you want to set as a favorite.12
6. Enter a caption or label for this favorite. The Home screen displays the caption or label every13
time this favorite is chosen. See Using the On-screen Keyboard on page 23 if you need help14
entering the label text.15
7. If you entered the caption or label using the on-screen keyboard, tap Done. Otherwise go to16
Step 8.17
8. Tap Save.18
19 Note:20
To remove a favorite contact number from the Home screen, follow the procedure used for21
setting up a favorite and tap the number to toggle from on to off. Ensure that the status has22
changed, and then tap Save.23
9. Repeat Steps 3 through 7 to set up another favorite contact.24
25
Changing the primary contact number26
About this task27
If a contact has two or three numbers, the primary contact number is the first number in the list. By28
default, the phone dials the primary number first, when you tap a contact in the Contacts list.29
Procedure30
1. Press Contacts.31
2. Search for the contact whose primary number you want to change.32
3. Tap the Details button for the contact to display detailed information.33
4. Tap Edit.34
5. Tap Primary.35
Using the contacts feature
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6. Tap the number you choose as the new primary number.1
7. Tap Done.2
8. Tap Save.3
4
Deleting a contact5
Procedure6
1. Press Contacts.7
2. Tap the Details button on the contact you want to delete.8
3. Tap Delete.9
4. Tap Delete again to confirm or Cancel to cancel the deletion.10
Contacts
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Chapter 8: Conferences1
Using the conference feature2
You can use conference calls to speak with people from different locations on the same call.3
Additional conferencing options might be available through Expanded Meet-Me Conferencing.4
Contact your administrator for more information about this feature.5
6
Setting up a conference call7
Procedure8
1. Select any idle call appearance and dial the first conference participant.9
2. From the Phone screen, tap Conference.10
3. Dial the telephone number, or call the person from the contacts list, or call the person from11
the History list.12
4. When the person answers, tap Join to add the person to the existing call.13
5. To add another party to the conference call, tap Add.14
6. Repeat Steps 3 and 4 to add another person to the conference call.15
7. To see a list of the conference participants, tap the Details icon on the Conference Call line16
and then either:17
• Tap a participant name and tap Silence to mute the person.18
• Tap a participant name and tap Drop to drop this person from the conference call.19
• Tap Refresh to refresh the conference details.20
• Tap Back to exit the conference details screen and return to the Phone screen.21
22
Adding a person on hold to a conference call23
Procedure24
1. From the Phone screen, select your active call.25
2. Tap Conf or Add if you are already in a conference.26
3. Select the call on hold that you want to add to the conference.27
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4. Tap Resume to take the call off hold.1
5. Tap Join to add the person to the conference call.2
3
Putting a conference call on hold4
About this task5
When you put a conference call on hold, the other parties can still talk to each other.6
Procedure7
Tap Hold during a conference call.8
9
Muting a person on a conference call10
You may be able to silence a person on a conference call using the Silence softkey. The individual11
muting feature is not available on all systems. If you do not see Silence when you choose a person,12
you cannot mute that person.13
Procedure14
1. From the Phone screen, tap Details for the line to be muted during a conference call.15
2. Select the person you want to mute.16
3. Tap Silence.17
4. Tap Silence again to take the person off mute.18
19
Dropping a person from a conference call20
About this task21
This feature is not available on all systems.22
Procedure23
1. From the Phone screen, select your active call.24
2. Tap Details.25
3. Select the person you want to drop.26
4. Tap Drop.27
Conferences
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Chapter 9: Using bridged call appearances1
Using bridged call appearances2
In addition to your own call appearances, your phone might show one or more bridged call3
appearances on the display screen. A bridged call appearance is of another user and enables you4
to determine if that call appearance is in use, answer calls on that appearance, or join a call in5
progress on that call appearance from your deskphone. You can also make outgoing calls on a6
bridged call appearance when the bridged call appearance is not in use.7
8
Answering a call on a bridged line9
About this task10
Answering a call on a bridged line is the same as answering the call on a primary line.11
Procedure12
1. Select the bridged call that you want to answer.Tap the bridged call that you want to answer.13
The ringing line is selected automatically. If you are on another call when a call comes in to a14
bridged line, you have to select the ringing line.15
2. Tap Answer.16
17
Joining a call on a bridged line18
About this task19
Use this task to join an existing call on a bridged line.20
Procedure21
1. Tap the call appearance of the bridged call in progress that you want to join.22
2. Tap the Bridge softkey.23
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1
Making an outgoing call on a bridged line2
About this task3
When you make a call on a bridged line, you are using another phone user’s line. The caller ID4
associated with the call you are making might show the call as coming from you or coming from the5
person whose line you are using. If you have any questions about how the name or extension6
displays to the person you are calling, contact your administrator.7
Procedure8
1. Tap the bridged line you want to use.9
2. Dial the phone number, or call the person from the Contacts list, or call the person from the10
History list.11
Using bridged call appearances
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Chapter 10: Using Voicemail1
Receiving your messages2
Procedure3
Press the Message button to connect directly to your voice mail system.4
The Message button and the Message Wait Indicator at the upper right corner glows red to indicate5
that you have a message. You can use this feature only if your administrator has enabled this6
feature.7
8
Logging into your voice mail9
Procedure10
1. To log in to your voice mail, press the Message button.11
2. Follow the voice prompts from your voice mail system.12
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Chapter 11: Customizing your phone1
Settings menu2
This section describes the following menu items:3
•Options & Settings4
•Bluetooth Setup5
•Network Information6
•Guest Login7
•VPN Settings8
•Log Out9
•Light Off10
•Touch Screen Cleaning11
•About Avaya IP Deskphone12
The Options & Settings menu provides access to the following submenus:13
•Call Settings that includes options for automatically displaying the Phone screen when you get14
an incoming call, or when you place a call. Using the other options, you can turn on or turn off15
call timers, and control how Redial works, and turn Visual Alerting on or off.16
•Application Settings that includes options for personalizing button labels, for turning call17
History on or off, and for including bridged calls in your call History.18
•Screen & Sound Options, that includes options for adjusting the brightness of your phone19
display or an attached button module. Using these options, you can change the contrast on an20
attached button module, change the ring pattern, select another display language, setup the21
quick touch panel, and configure settings for button clicks and tones.22
•Advanced Options, that includes options for backing up and restoring your settings, options,23
and button labels. You can also set the Handset equalization (HAC) values and Automatic Gain24
Control (AGC) for your headset, handset, or speaker audio.25
Bluetooth Setup helps you pair a Bluetooth enabled wireless headset with your phone, so you can26
freely move around your desk during calls. Bluetooth setup is unavailable on the 9621G deskphone27
model.28
Network Information shows summaries of network-related parameters for your phone, used for29
troubleshooting.30
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Guest Login feature, helps you log in to another 9621G, 9641G, or 9641GS phone and can use the1
features on your own phone and functionality.2
VPN settings option is available only if you are an authorized VPN user. If you require information3
on how to set up VPN, see the VPN Setup Guide for 9600 Series IP Telephones Document,4
Number 16–602968.5
Use the Log Out functionality to log off the phone, to protect your settings or to allow another user6
to log in to your phone. Logging out prevents unauthorized use of your phone. Log out does not7
display unless your phone and any associated button module is in an idle state.8
Light Off helps you to save energy as you can temporarily turn off the display and any attached9
button module by touching the corresponding Light Off icon when not using the phone. The phone10
restores the display if you press one of the buttons and receive an incoming call, or pick up the11
handset to make a call.12
Touch Screen Cleaning disables the display so you can clean the screen of fingerprints or other13
marks.14
About Avaya IP Deskphone provides the release number of the software of your deskphone.15
Call Settings16
17
Displaying the Phone screen on dialing18
About this task19
Use this task to set the deskphone to display the Phone screen when you dial a number to make a20
call.21
Procedure22
1. Press Home.23
2. Tap Settings > Options & Settings > Call Settings > Go to Phone Screen on Calling.24
3. Tap to select one of the following:25
•Yes: To display the Phone screen when you dial a number.26
•No: To remain on the current screen when you dial a number.27
4. Tap Save.28
29
Displaying the Phone screen on receiving a call30
About this task31
Use this task to display the Phone screen when you receive a call.32
Call Settings
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Procedure1
1. Press Home.2
2. Tap Settings > Options & Settings > Call Settings > Go to Phone Screen on Ringing.3
3. Tap to select one of the following:4
•Yes: To display the Phone screen when you receive a call.5
•No: To remain on the current screen when you receive a call.6
4. Tap Save.7
8
Setting Go To Phone Screen on Answer9
About this task10
To automatically display the Phone screen when you answer a call, set the Go To Phone Screen11
on Answer option to Yes.12
Procedure13
1. Press Home.14
2. Tap Settings.15
3. Tap Options & Settings.16
4. Tap Call Settings.17
5. On the Call Settings menu, tap the Go to Phone Screen on Answer setting to change it18
from Yes to No or No to Yes.19
6. Tap Save to save the setting or Cancel to return to the menu without saving.20
21
Setting dialing options22
About this task23
Your phone has two dialing options. You can dial as you normally would, for example, pick up the24
handset, get a dial tone, and dial the number you want as in off-hook dialing. You can also set the25
Edit dialing option which mimics how you dial a call on a cell phone - you can enter all or part of the26
number, backspace to correct a digit if needed, and when ready, initiate the dialing process using a27
softkey.28
29 Note:30
Edit dialing feature may not be available on your extension, depending on how your system is31
administered.32
Procedure33
1. Press Home.34
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2. Tap Settings.1
3. Tap Options & Settings.2
4. Tap Call Settings.3
5. To change the Edit Dialing option from On (Enabled) to Off (Disabled) or Off to On, tap4
Edit Dialing on the Call Settings menu.5
6. Tap Save to save the setting or Cancel to return to the menu without saving.6
7
Displaying call timers8
About this task9
You can set your call settings to display the duration of calls. You can turn the call timer display on10
or off.11
Procedure12
1. Press Home.13
2. Tap Settings > Options & Settings > Call Settings > Display Call Timers.14
3. Tap Yes or No.15
4. Tap Save.16
17
Setting redial options18
About this task19
Use this task to view a list of last six numbers that you dialed or to dial the last dialed number when20
you use the redial feature.21
Procedure22
1. Press Home.23
2. Tap Settings > Options & Settings > Call Settings > Redial.24
3. Tap to select one of the following options:25
•One Number: To dial the last dialed number.26
•List: To display the last six dialed numbers.27
4. Tap Save.28
Call Settings
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1
Configuring visual alerts2
About this task3
Use this task to cause the LED in the top right corner of the phone to flash when the deskphone4
gets incoming calls.5
Procedure6
1. Press Home.7
2. Tap Settings > Options & Settings > Call Settings > Visual Alerting.8
3. Tap to select On or Off.9
4. Tap Save.10
11
Setting the audio path12
You can set your phone to go off-hook on the Speaker or the Headset when you make an on-hook13
call.14
Procedure15
1. Press Home.16
2. Tap Settings.17
3. Tap Options & Settings.18
4. Tap Call Settings.19
5. On the Call Settings menu, tap Audio Path.20
6. Tap the setting to toggle between the available choices.21
• If the current setting is Headset, tapping that line changes the audio path to speaker.22
For example, if the current setting is Speaker tapping that line changes that setting to23
Headset. Tapping the setting again changes it to Speaker.24
7. Tap Save to save the setting or Cancel to return to the menu without saving.25
26 Note:27
Depending on how your administrator has configured your deskphone, you might not28
have the option to change the audio path as stated above.29
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1
Setting Headset Signaling2
About this task3
You can set your deskphone to ring through your wireless headset and the speaker. This might be4
convenient if you want to turn the speaker alert off or you have a wireless headset.5
6Note:7
Not all headsets support audible alerts.8
Procedure9
1. Press Home.10
2. Select Options and Settings.11
3. Select Call Settings.12
4. Select Headset Signaling.13
5. Select and tap the line to change the setting from the following three settings:14
• None: The phone does not sent a ringing tone to the headset. Headset remains on-hook15
till headset switchhook button is pressed to answer an incoming call.16
• Switchhook and Alerts: Every 5 seconds an alert tone is played in the headset on an17
incoming call. You can use either the switchhook button of the headset or the switchhook18
button on the phone to answer an incoming call.19
• Switchhook only: The phone does not send the ringing tone to the headset and plays on20
the deskphone speaker only. Headset hookswitch button is not functional.21
The deskphone displays a tick mark against the selected option.22
6. Tap Save to save the setting or Cancel to return to the menu without saving.23
24
Setting contact names to display during calls25
About this task26
You can set your phone to use names from your contacts list when the calling or called party27
number matches a number on your contacts list.28
Procedure29
1. Press Home.30
2. Tap Settings.31
3. Tap Options & Settings.32
4. Tap Call Settings.33
5. On the Call Settings menu, tap Pair Contacts to Calls to change it from Yes to No or No to34
Yes.35
Call Settings
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6. Tap Save to save the setting or Cancel to return to the menu without saving.1
Application Settings2
3
Activating call log history4
You can activate the call log history through the Settings menu so that you can track the calls made5
to, or from the phone and use the call history to make outgoing calls again.6
Procedure7
1. Press Home.8
2. Tap Settings.9
3. Tap Options and Settings.10
4. Tap Application Settings.11
5. Tap History.12
The option is set to Off by default. Tapping History changes the setting to On.13
6. Tap Save.14
15
Activating call log for bridged calls16
About this task17
You can use the call logs to track the calls on the bridged extension. Follow this procedure to18
activate the call log for bridged calls through the Settings menu.19
Procedure20
1. Press Home.21
2. Tap Settings.22
3. Tap Options & Settings.23
4. Tap Application Settings.24
5. Tap Log Bridged Calls.25
The phone sets the option to Off by default. Tapping Log Bridged Calls changes the setting26
to On.27
6. Tap Save.28
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1
Personalizing labels2
About this task3
You can change the labels that the phone displays for your extensions, features, and speed dial4
buttons. For example, you can change the label for your extension to My Line. If you have a button5
module attached to your deskphone, you can change any of those labels. For example, you can6
change a Help Desk extension to read Help Desk.7
Procedure8
1. Press Home.9
10 Note:11
To edit a label on an attached Avaya BM12 Button Module, press the Edit button on the12
module and proceed to Step 7.13
2. Tap Settings.14
3. Tap Options & Settings.15
4. Tap Application Settings.16
5. On the Application Settings menu, tap Personalize Button Labels.17
6. Tap either Extensions or Feature labels, depending on which type of label you want to18
personalize.19
7. Tap the label you want to edit.20
8. Use the Edit keyboard to type the new label using up to 15 characters. For information about21
using the keyboard, see Using the On-screen Keyboard on page 23.22
9. Tap the checkmark to save the new label or Cancel to return to the menu without saving.23
24
Restoring default button labels25
About this task26
If you have customized the button labels on your deskphone, you can restore the default button27
labels. Availability of this feature depends on how the administrator has administered your28
deskphone. See your system administrator for more information.29
Procedure30
1. Press Home.31
2. Tap Settings.32
3. Tap Options and Settings.33
4. Tap Application Settings.34
5. Tap Restore Default Button Labels.35
Application Settings
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6. Tap Default.1
Screen & Sound Options2
3
Adjusting the brightness or contrast ofthe display4
About this task5
These settings adjust the brightness of either the deskphone or an attached Button Module, or the6
contrast of an attached button module. You cannot adjust the display contrast of a color display of a7
deskphone.8
9Note:10
You can adjust only the brightness of the 9621 IP deskphone. You cannot adjust the brightness11
of the button module as the deskphone does not support button module.12
Procedure13
1. Press Home.14
2. Tap Settings.15
3. Tap Options & Settings.16
4. Tap Screen & Sound Options.17
5. On the Screen & Sounds menu tap Brightness or Contrast.18
6. Tap either Phone or Module, depending on the brightness or contrast of the item that you19
want to adjust. If you have attached more than one button module to the deskphone,20
additional Module lines appear.21
22 Note:23
You can adjust the contrast of an attached button module and not the color display24
screen.25
7. Tap the level you want on the bar indicator to adjust the brightness or contrast, depending on26
which attribute you are adjusting.27
8. Tap Save to save the setting or Cancel to return to the menu without saving.28
29
Setting the text size30
About this task31
Use this task to change the size of the text. The large text option is available only for the English32
language.33
Customizing your phone
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Procedure1
1. Press Home.2
2. Tap Options & Settings > Screen & Sound Options > Text Size.3
3. Select one of the following:4
•Normal: To set the default text size.5
•Large: To set the large text size.6
4.7
8
Turning button click sounds on and off9
Procedure10
1. Press Home.11
2. Tap Settings.12
3. Tap Options & Settings.13
4. Tap Screen and Sound Options.14
5. Tap Button Clicks to change it from On to Off or Off to On.15
6. Tap Save to save the setting or Cancel to return to the menu without saving.16
17
Setting the Home screen to display when the phone is idle18
About this task19
By default, your phone automatically displays the Home screen when there is no input or other20
activity for a specified time period. Set the Return to Home Screen option to No to display the21
screen saver instead of the Home screen on timeout. The administrator sets the timeout duration of22
your phone or the default inactivity limit of 10 minutes applies.23
Procedure24
1. Press Home.25
2. Tap Settings.26
3. Tap Options & Settings.27
4. Tap Screen & Sound Options.28
5. On the Screen & Sound Options menu, tap the Return to Home Screen setting to change29
it from Yes (the default) to No, or No to Yes.30
6. Tap Save to save the setting or Cancel to return to the menu without saving.31
Screen & Sound Options
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1
Turning error tones on or off2
About this task3
If the Error Tones option is On, your deskphone produces an audio message when you press a4
button that is not valid or when you exceed the size of a text field. To disable audible error beeps,5
set the Error Tones option to Off.6
Procedure7
1. Press Home.8
2. Tap Settings.9
3. Tap Options & Settings.10
4. Tap Screen and Sound Options.11
5. To change the Error Tones from On to Off or Off to On, tap Error Tones on Screen and12
Sounds menu.13
6. To save the setting, tap Save. To return to the menu without saving, tap Cancel.14
15
Setting a ring tone for your deskphone16
About this task17
Use this task to select a ring tone for incoming calls. You can select from a range of classic and rich18
ring tones. You can choose your ring tone from two different sets of sounds. Classic ring tones are19
simple synthesized sounds. Rich ring tones are richer and more complex sounds.20
Procedure21
1. Press Home.22
2. Tap Settings > Options & Settings > Screen & Sound Options > Personalized Ringing.23
3. Tap Classic Tones or Rich Tones as required.24
4. Tap the required ring tone.25
5. Tap Save.26
27
Setting the Quick Touch panel28
About this task29
When you use the Quick Touch panel, the Phone screen provides access to your features or speed30
dial buttons at a glance. You can set the Quick Touch Panel to display one or two lines, or not31
display any lines. Displaying the Quick Touch panel can limit your call appearances display to three32
lines at a time.When a feature is on and active, the phone highlights the associated button in green.33
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Procedure1
1. Press Home.2
2. Tap Settings.3
3. Tap Options & Settings.4
4. Tap Screen and Sound Options.5
5. On the Screen and Sounds menu, tap Show Quick Touch Panelto change the setting6
from 1 Line to 2 Lines, from 2 Lines to No, or from Yes to No.7
6. Tap Save to save the setting or Cancel to return to the menu without saving.8
Advanced Options9
10
Turning automatic gain control on or off11
About this task12
The automatic gain control (AGC) automatically adjusts the audio output level to achieve a constant13
and better quality audio.14
Procedure15
1. Press Home.16
2. Tap Settings > Options & Settings > Advanced Options > Automatic Gain Control.17
3. Select the Handset, Headset, or Speaker for which you want to turn AGC on or off.18
4. Tap to turn AGC on or off.19
5. Tap Save.20
21
Enabling Bluetooth22
About this task23
You can use Bluetooth devices with your 9641 deskphone. However the Buetooth option must be24
administered on your deskphone by the administrator. You can enable the Bluetooth feature from25
the Settings menu.26
Procedure27
1. Press Home.28
2. Tap Settings.29
3. Tap Options and Settings.30
Advanced Options
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4. Tap Advanced Options.1
5. Tap Enable Bluetooth.2
Bluetooth is set to No by default. Tapping Bluetooth changes the setting to Yes.3
6. Press the Save softkey.4
5
Selecting handset audio equalization6
7
About this task8
For most people, this option is irrelevant. For certain people with hearing difficulties, however, this9
option can change the audio characteristics of the deskphone and make it easier to hear the far end.10
Procedure11
1. Press Avaya Menu.12
2. Press Home.13
3. Tap Settings.14
4. Tap Options & Settings.15
5. Tap Advanced Options.16
6. Tap Handset Equalization.17
7. Select the setting which you want to change by tapping the setting. Default setting delivers18
standard audio performance unless otherwise modified by your administrator. Audio Opt.19
setting delivers standard audio performance, regardless of what your administrator has20
chosen. HAC Opt. setting delivers “Hearing Aid Compatibility” performance.21
8. Tap Save.22
Avaya Home Screen Applications23
Avaya provides three useful applications with your phone. Using the World Clock application, you24
can determine the time, temperature, day, and date in a selected city or country. The Weather25
application provides forecast information through an Internet service for a location you specify.26
Using the Calculator application, you can perform calculations using the touch screen.27
28 Note:29
The applications described in this chapter are available on your phone only if your administrator30
has enabled the applications for you.31
Related Links32
Adding World Clock locations on page 6533
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Viewing World Clock details on page 661
Using the Weather application on page 662
Using the Calculator on page 683
4
Adding World Clock locations5
About this task6
You can set as many as six locations for which you can track the time and related information. After7
you set up one or more locations, the World Clock application displays the associated time of day8
and an icon representing the current weather condition for the location.The background color of the9
World Clock indicates day or night at a location. The background color of sky blue indicates the10
period of sunrise and before sunset. The background color of dark blue indicates the period of11
sunset and before sunrise. You can also view information such as the time, day, date, temperature,12
and current weather conditions for a location. For more information, see Viewing World Clock13
details on page 66 for more information. World Clock weather information is updated every three14
hours.15
16 Note:17
If you press the Home button and do not see the World Clock application, your administrator18
has not made this application available to you.19
20 Note:21
If connectivity to the internet or the Weather.com service is interrupted or if the particular22
location does not return data, the phone displays a Warning icon.23
Procedure24
1. Press Home.25
2. Tap World Clock.26
3. Take one of the following actions:27
• If you have already used the World Clock application, go to Step 4.28
• If you are using the World Clock application for the first time, the phone displays the29
Location Entry screen on which you can enter either a United States Postal Zip Code, a30
City, a City and State, or a City and Country Zip Codes. Your can enter up to 6031
characters long. For information about using the keyboard, see Using the On-screen32
Keyboard on page 23. Save the location using the check mark on the on-screen33
keyboard.34
35 Note:36
If the location you entered has more than one possible match, the screen displays a37
list of up to 10 possible locations. Tap a location on the list to select it as your location38
or tap Back to return to the Location Entry screen without making a selection. If you39
do not see the location you want, tap Back and enter more information, such as a40
comma followed by a country name.41
Avaya Home Screen Applications
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4. When the phone displays the Locations screen, you can:1
• Tap Add to add another location, use the keyboard on the screen to enter the information2
as described in Step 3, and save it using the check mark, or3
• Tap a location line to view time-related details about the location or to delete that location,4
or5
• Tap Back to return to the Home screen.6
Related Links7
Avaya Home Screen Applications on page 648
9
Viewing World Clock details10
About this task11
12 Note:13
The World Clock application is provided through a partnership with a 3rd party information14
provider. The continuing provision or availability of the application is not guaranteed.15
Procedure16
1. Press Home.17
2. Tap World Clock.18
3. Tap the line of the location to view details such as the local time, day, date, location name,19
local temperature, and an icon indicating the local weather conditions. If the temperature of a20
location is not available, the screen displays two dashes. If the local weather is not available,21
the screen displays a blank space.22
23 Note:24
Temperature units for world time are controlled by the Display Units in the Weather25
application.26
4. Take one of the following actions:27
• Tap Delete to remove this location from your World Clock application.28
• Tap Back to return to the Home screen.29
Related Links30
Avaya Home Screen Applications on page 6431
32
Using the Weather application33
About this task34
To activate the Weather application, you must type the city or postal code for which you want35
weather reports and indicate whether you want temperatures and wind speeds displayed as English36
or Metric units. Once you set up the location and measurement, the Weather application will display37
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the associated current temperature, wind speed and humidity. Icons indicate current weather1
conditions and sunset/sundown times; see About icons on page 17 for descriptions.The weather2
application shows updated forecasts for the current day and the next day. The weather information3
is updated according to the update schedule of the internet service provider. The phone displays the4
updated information whenever you tap the Refresh softkey or change the location.5
6Note:7
If you press the Home button and do not see a Weather option, your administrator has not8
made this application available to you.9
10 Note:11
A 3rd party information provider provides these applications through a partnership. However the12
availability of these applications is subject to availability of service. The continuing provision or13
availability of these applications is not guaranteed.14
If connectivity to the Internet or the Weather.com service is interrupted or if the particular15
location does not return data, the phone displays a Warning icon.16
17 Note:18
Depending on the location, the High Temperature for Today's forecast might be removed after19
2:00 p.m. in that location.20
Procedure21
1. Press Home.22
2. Tap Weather.23
3. Take one of the following actions:24
• If you are not accessing the Weather application for the first time, proceed to Step 4.25
• If you are accessing the Weather application for the first time, use the on-screen keyboard26
to enter a location or postal code of up to 60 characters in length. Tap Next to display a27
second screen to select a unit of measure. A unit selection default of Metric displays; tap it28
to change the setting to English. Tap Save. For information about using the keyboard, see 29
Using the On-screen Keyboard on page 23.30
31 Note:32
If more than one possible match for your location is found, a screen displays a list of33
up to ten potential locations. Tap a location on the list to select it as your location or34
tap Back to return to the location entry screen without making a selection. If you do35
not see the location you want, tap Back and enter more information, such as a36
comma followed by a country name.37
4. When the phone displays the Weather information for the location you entered:38
• Tap Location to change the city or postal code, use the on-screen keyboard to enter the39
information, and save it using the check mark, or40
• Tap Refresh to view updated weather information, or41
• Tap Back to return to the Home screen.42
Related Links43
Avaya Home Screen Applications
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Avaya Home Screen Applications on page 641
2
Using the Calculator3
About this task4
The Calculator application works similar to most PC calculators. Using the special calculator5
keyboard, you can enter up to nine digits, a decimal point,and a minus sign. If you enter more than6
nine digits, the phone displays an overflow message and triggers a beep. Math equations consider7
two values — x and y. The calculator considers the first value you enter as x and the next value as y8
unless the next value is an equal sign. The calculator considers any value that you enter after an9
equal sign as a new x value. After you perform the required operations, the calculator displays the10
results.11
12 Note:13
If you press the Home button and do not see the Calculator application, your administrator has14
not made this application available to you.15
Procedure16
1. Press Home.17
2. Tap Calculator.18
3. Use the calculator keyboard on the screen to enter your equation.19
4. Press Home to return to the Home screen.20
Related Links21
Avaya Home Screen Applications on page 6422
Activating EC500 for simultaneous ringing on multiple23
phones24
About this task25
Using the EC500 feature, you can program your deskphone in such a way that the deskphone and26
your cell phone rings simultaneously when there is an incoming call. With this feature, you can27
answer office calls while you are away from your desk. The system administrator has to add your28
cell phone number and program the desk phone.29
Procedure30
1. From the Phone screen, gain access to the Features screen.31
2. Scroll to EC500, press OK and tap the corresponding line.32
When you enable the EC500 feature, the deskphone displays the icon in the top line.33
Customizing your phone
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Setting up a Bluetooth® headset1
The 9641G and 9641GS deskphones have a Bluetooth interface that supports connection of an2
Avaya branded Bluetooth headset or a non-Avaya headset that complies with the Bluetooth Headset3
Profile. Bluetooth® wireless technology simplifies your work environment and expands the range of4
your deskphone. With a wireless headset, you can now move around when engaged in a call.5
If you have problems with your headset or with your deskphone, contact your phone administrator6
for assistance.7
8Note:9
You can use Bluetooth on your 9641G and 9641GS deskphones only if your administrator has10
enabled the feature for you. If you do not see Bluetooth Setup listed under Settings, or11
Enable Bluetooth under Advanced Options, your administrator has blocked you from using12
Bluetooth on that phone.13
Related Links
14
Pairing a Bluetooth® headset with your phone on page 6915
Operating a Bluetooth® headset on page 7016
17
Pairing a Bluetooth® headset with your phone18
About this task19
Before using your wireless headset for the first time, you must pair the headset with your phone. If20
you obtain a new headset, you must repeat the pairing process.21
The 9641G and 9641GS deskphones support only one wireless headset at a time.22
23 Note:24
If your Bluetooth headset is not an Avaya brand, read the pairing instructions of the25
manufacturer. Although your headset package might include instructions for pairing the headset26
with any telephone, carry out the following procedures for Avaya IP Deskphones.27
Procedure
28
1. Press Home.29
2. Tap Settings.30
3. Tap Bluetooth Setup.31
4. Perform one of the following actions:32
• If you are not pairing the headset for the first time, proceed to Step 5.33
• If you are pairing a headset for the first time, tap Add. If the correct device type is not34
highlighted, tap the other device type to select it. Follow the instructions on the screen and35
tap Start to begin the pairing process. Go to Step 6.36
Setting up a Bluetooth® headset
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5. If you have already paired a headset, you can reactivate the headset or pair another1
supported Bluetooth headset. The phone lists the device that is recognized first with a check2
mark on the list of available devices. Tap the appropriate headset from the list and then tap3
Activate. You can also tap Add to add another device to the list and pair the device with the4
phone as described in the previous step.5
6. Every headset has a stored Passkey. If the phone does not process your Passkey, you6
might be asked to enter a Passkey using the dialpad. Avaya products use 0000 as the7
Passkey. To get the Passkey of non-Avaya headsets, consult the documentation of the8
manufacturer. Passkey can be up to 16 digits, but most devices use four digits. After9
entering the Passkey, tap Enter.10
7. When you hear the confirmation tone, press Finish.11
When you have completed pairing the devices, the top line of the phone displays a12
Bluetooth® logo icon to indicate that the wireless headset is active.13
Related Links14
Setting up a Bluetooth® headset on page 6915
16
Operating a Bluetooth® headset17
About this task18
The information provided here is generic and might not apply to all wireless headsets, particularly19
those that are not certified by Avaya. If you need specific information, see the relevant documents20
provided with your headset.21
22 Note:23
Charge the battery of your Bluetooth headset according to the instructions of the manufacturer.24
Procedure25
To use the Bluetooth headset, perform the following tasks:26
• Press and hold the Power button for at least three seconds to turn the headset on or off.27
- The Bluetooth icon on the headset flashes blue when the headset is on.28
- If the battery is low, the Bluetooth icon flashes red. Recharge the battery according to the29
instructions of the manufacturer.30
• To answer or end a call, press the Call Control button on the headset.31
• To make a call, press the Call Control button on the headset. After you hear the dial tone, start32
dialing.33
• If you are using the phone handset, transfer the call to your headset by pressing the Call Control34
button. To transfer a call from your headset back to the handset, briefly press the Call Control35
button again, or if the handset is still on-hook, pick up the handset.36
Related Links37
Setting up a Bluetooth® headset on page 6938
Customizing your phone
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Enabling and disabling the call timer1
2
If your administrator has enabled the call timer feature for your deskphone, you can turn on the call3
timer to keep a track of the duration of your calls. A softkey labeled Timer On displays on the4
screen when you are on a call.5
Procedure6
1. Press the Timer On softkey to start the timer.7
The screen displays the timer on the Status Line that is the second from the top and8
increases each second until 59:59 is reached, at which point the timer stops.9
2. Press the Timer Off softkey to stop the timer.10
This action also changes the softkey label back to Timer On. The timer is removed from the11
display five seconds after you turn the timer off.12
Enabling and disabling the call timer
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Chapter 12: Carrying out maintenance1
tasks2
Backing up and restoring your data files3
In addition to the automatic backup of your phone data, you can start a manual backup of your data4
files. Data files are personal settings such as contacts, favorites, personalized labels for your phone5
and button modules, call history, ring tones, and other options and settings. Performing a manual6
backup is not usually necessary, but you might be required to perform a manual backup if system7
problems occur.8
Procedure9
1. Press Home.10
2. Tap Settings.11
3. Tap Options & Settings.12
4. Tap Advanced Options.13
5. Tap Backup/Restore.14
6. Tap the Manual Backup line to start the data file backup.15
The top line displays messages to inform you the backup is in progress and when the16
backup is complete.17
7. To restore your data from a backup file, Tap the Manual Restore line.18
The top line displays messages to inform you that data restoration from the backup file is in19
progress and when the restoration finishes. Your options and settings now reflect the20
previous values.21
Cleaning the screen22
Clean the touchscreen periodically to remove fingerprints and other marks on the screen by using a23
soft, slightly damp, lint-free cloth. From the Home screen, select Settings and then select Touch24
Screen Cleaning to disable the touchscreen so that you do not initiate an action or application.25
Follow the instructions that appear and press any phone button when you complete cleaning.26
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1Warning:2
Use plain water or a cleaner specifically designed for LCD, computer, or touch screens. Do not use3
harsh chemicals, window cleaner, abrasives, aerosol sprays, ammonia, or solvents to clean the4
touchscreen. Do not let the cleaning liquid enter the phone through the openings.5
Network information6
Your system administrator might ask you to check the phone or network settings to investigate7
problems. You can get network information from HOME > Settings > Network Information.8
The Low Network Quality icon on the top line of the phone display indicates if an issue with the9
network might be affecting call quality. Tap the icon to navigate to the Network Information screen10
and view the related network information.11
An HD Sound Quality icon on the top line of the phone display indicates that the call is using a12
good quality sound codec. Tap the icon to navigate to the Network Information screen and view the13
related network information.14
Network Information has five different screens for viewing the options: Audio parameters, IP15
(Internet Protocol) parameters, Quality of Service, Interfaces, and Miscellaneous.16
Use the and the icons on the upper right corner of the display to navigate and view the network17
information on the various screens.18
Contact your administrator for more information on the options related to network information and19
the settings that the system requires.20
Network information
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Index
A
Activating history ..................................................................58
administrative messages
about .............................................................................27
AGC ..................................................................................... 63
Applications
Calculator ..................................................................... 68
Weather ........................................................................ 66
Web .............................................................................. 64
World Clock .................................................................. 65
audio path
on-hook .........................................................................56
Avaya menu
restoring default button labels ...................................... 59
Avaya Web Applications
about .............................................................................64
B
Back up data files ................................................................ 72
Bluetooth
about .............................................................................69
pairing headset with phone ...........................................69
Bluetooth, .............................................................................63
Bluetooth headset
operating .......................................................................70
bridged call appearance
joining ........................................................................... 49
Bridged call appearance
about .............................................................................49
bridged call logs
activating ...................................................................... 58
Bridged Calls
answering ..................................................................... 49
Brightness, adjusting ........................................................... 60
browser, WML ......................................................................27
button click sounds
configuring .................................................................... 61
Button labels
personalizing ................................................................ 59
Button labels, restoring to default labels ..............................59
C
Calculator .............................................................................68
Call history
calling from ................................................................... 35
Call history log
about .............................................................................39
calling
using a click to dial link ................................................. 35
calling ,
corporate directory ........................................................35
calling a person from the contacts list ..................................34
call recording ....................................................................... 27
Call Timer
enabling and disabling ..................................................71
Call Timers
displaying ......................................................................55
cleaning the screen ..............................................................72
clearing a number ................................................................ 33
click to dial
making a call using ....................................................... 35
Clock
application .................................................................... 65
conference calls
muting a person ............................................................48
putting a call on hold .....................................................48
setting up ...................................................................... 47
Conference calls
about .............................................................................47
Conference Calls
adding a person on hold ............................................... 47
dropping a person .........................................................48
configuring ........................................................................... 22
contacts
adding from call history .................................................40
calling a person ............................................................ 34
deleting ......................................................................... 46
editing ........................................................................... 44
importing or exporting via USB flash drives ..................28
name display during calls ............................................. 57
Contacts ...............................................................................29
about .............................................................................42
adding a new ................................................................ 43
copying to USB flash drive ........................................... 29
editing favorites ............................................................ 45
editing primary number .................................................45
merging USB files with ................................................. 28
searching for .................................................................42
selecting ....................................................................... 43
using temporary USB files ............................................ 30
Contrast, adjusting ...............................................................60
Copying contacts list to USB file ..........................................29
coverage .............................................................................. 36
D
default button labels, restoring .............................................59
Dialing Options
setting ........................................................................... 54
Display
adjusting brightness ......................................................60
Display, adjusting contrast ...................................................60
documentation ....................................................................... 8
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E
edit dialing ............................................................................34
Edit dialing ........................................................................... 54
emergency call .....................................................................33
enabling ............................................................................... 63
error tones
turning off ......................................................................62
F
Favorite contacts
setting up ...................................................................... 45
feature abbreviations ........................................................... 25
Features
about .............................................................................24
accessing ......................................................................25
feature table .........................................................................25
flash drives ...........................................................................28
forwarding
a call ............................................................................. 37
Forwarding calls
about .............................................................................36
G
Go To Phone Screen on answer
setting ........................................................................... 54
Go To Phone Screen on Calling
setting ........................................................................... 53
Go To Phone Screen on ringing
setting ........................................................................... 53
Guest login ...........................................................................15
guest user ............................................................................ 16
H
Handset
audio equalization .........................................................64
Handset AGC .......................................................................63
Headset AGC .......................................................................63
history
calling from ................................................................... 35
History
clearing all call entries .................................................. 41
of calls .......................................................................... 39
removing a call from ..................................................... 40
viewing call details ........................................................40
viewing for calls ............................................................ 39
History, turning off ................................................................41
hold
conference calls ............................................................48
Hold
putting a call on hold .....................................................37
Home screen
about .............................................................................21
Home screen display on idle
setting ........................................................................... 61
Home screen display when phone is idle
setting ........................................................................... 61
I
Icons on deskphone display
about .............................................................................17
incoming calls
answering ..................................................................... 32
forwarding .....................................................................37
sending to coverage ..................................................... 36
transferring ................................................................... 38
Incoming calls
directing to multiple telephones .................................... 68
K
Keyboard
using ............................................................................. 23
L
Large text, Text size ............................................................ 60
legal notices .............................................................................
Logging in to your deskphone ..............................................15
Logging in to your deskphone extension ............................. 15
Logging out of your deskphone extension ........................... 15
Login as a guest user .......................................................... 15
M
making a call ........................................................................33
memory sticks ......................................................................28
Menu options ....................................................................... 22
messages
about .............................................................................27
Messages
receiving ....................................................................... 51
muting calls ..........................................................................36
N
Navigation arrows
page control ..................................................................17
right ...............................................................................17
up & down .....................................................................17
Network information
viewing ..........................................................................73
O
On-hook dialing ....................................................................54
On-screen keyboard
about .............................................................................23
Index
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Options & Settings
about .............................................................................52
call history .....................................................................41
configuring visual alerts ................................................ 56
go to Home screen when idle ....................................... 61
go to phone screen on answer ..................................... 54
go to phone screen on calling .......................................53
go to phone screen on ringing ...................................... 53
phone screen on calling ................................................53
redial settings ............................................................... 55
Setting dialing options .................................................. 54
setting ring tone ............................................................ 62
setting the Quick Touch panel ...................................... 62
Options & Settings call history ............................................. 41
outgoing calls
edit dialing a number .................................................... 34
making a call .................................................................33
making a call on a bridged line ..................................... 50
redialing a number ........................................................33
P
Pairing
Bluetooth ...................................................................... 69
Phone Screen on Calling
setting ........................................................................... 53
Phone Settings
about .............................................................................52
Pictures
from USB files as a screensaver .................................. 30
Primary Number
changing ....................................................................... 45
Q
Quick Touch panel
configuring .................................................................... 62
R
redial .................................................................................... 33
redial options
setting ........................................................................... 55
replacing contacts list with an external file ...........................29
Restore data files .................................................................72
Ring tone
selecting ....................................................................... 62
S
screen
cleaning ........................................................................ 72
Screensaver
from USB pictures ........................................................ 30
Scrolling and navigation
about .............................................................................17
selecting ring tone ................................................................62
SENDALL ............................................................................ 36
Speaker ............................................................................... 63
support
contact .......................................................................... 10
T
Telephone display icons
about .............................................................................17
telephone stand
about .............................................................................14
deskphone stand .......................................................... 14
thumb drives ........................................................................ 28
training ................................................................................... 9
Transfer ............................................................................... 38
U
USB files .............................................................................. 29
merging with contacts list ............................................. 28
pictures ......................................................................... 30
USB flash drives
working with ..................................................................28
V
videos .................................................................................... 9
viewing .................................................................................22
Visual Alerts
configuring .................................................................... 56
Voice mail, logging in ...........................................................51
W
weather
Application .................................................................... 66
Weather
adding a location .......................................................... 66
updating ........................................................................66
Wireless headset ................................................................. 14
World Clock
adding locations ............................................................65
selecting a location ....................................................... 66
viewing location details .................................................66
Index
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