Avaya Bcm 4 0 Call Detail Recording System Users Manual BCM50 Administration Guide

2015-06-01

• Task list
• Contents
• Getting started
  • About this guide
    • System Administrator role
  • Audience
  • Acronyms
  • Symbols and conventions used in this guide
  • Related publications
  • How to get Help
    • Getting Help from the Nortel Web site
    • Getting Help over the phone from a Nortel Solutions Center
    • Getting Help through a Nortel distributor or reseller
• Configuring Call Detail Recording
  • Configuring CDR parameters
  • Configuring Report Options
    • Report formats and types
    • Assigning the Date Format
    • Assigning the Header Format
    • Assigning the Report Language
    • Assigning Report Filters
    • Creating the Feature Code
    • Configuring the Prefix Filter
  • Configuring CDR Report contents
  • Configuring Leading Digits Suppression
    • To assign or change Suppress Digits
• Configuring and managing CDR data
  • Call Detail Recording security
    • CDR User Group Administration
  • Configuring CDR Report File Settings
  • Managing CDR data
    • Pull Transfer
    • Push Transfer
    • Real-time data
    • Features of Data File Transfer
  • Using CDR Pull Transfer
    • Starting the CDR Pull Client
    • Configuring the BCM List file
    • Configuring the systems on the BCM List file
    • Scheduling a Pull Transfer
    • Exiting from the CDR Pull Client
  • Using CDR Push Transfer
    • Transferring Call Detail Recording information immediately
  • Using CDR Livestream
  • Call Detail Recording display
• Call Detail Recording reports
  • SL-1 reports
    • SL-1 report types
    • SL-1 report field definitions
    • SL-1 Standard reports
    • SL-1 CLID reports
    • Auto Attendant and Call Center station set numbers
    • Advice of charges at end of call (AOCE)
  • Norstar reports
    • Norstar report types
    • Norstar Standard reports
    • Norstar CLID reports
    • Norstar Real-time report
    • Norstar All report
    • Auto Attendant and Call Center station set numbers
    • Standard Hospitality record format
    • Target line/physical lines
    • Busy reports
    • Bearer Capability data
    • PRI call-by-call service
    • Voice over IP calls
    • Dialed number identification service
    • Call connected digit separator
    • External call forwarding
    • Ad hoc multiparty conference calls
    • Norstar report field definitions
    • Real-time Hospitality record format
    • Advice of charges at end of call
• Index