Avaya Companion Configuration Guide

2015-06-01

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Part No. P0605793 02

Business Communications
Manager
Companion Configuration
Guide

Copyright © 2003 Nortel Networks
All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks NA Inc.

Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.

P0605793 02

Contents

Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
USA and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Presales Support (CSAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
EMEA (Europe, Middle East, Africa) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CALA (Caribbean & Latin America) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
APAC (Asia Pacific) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 1
Installing the Companion system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Companion components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Hardware installation process map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Companion hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Remote power interconnect (RPI) unit overview . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Mounting the RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Wiring the base station and connecting the RPI . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting the RPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
RPI output connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
RPI input connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Companion base station installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Positioning a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Attaching a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Registering Companion telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Restarting the system after a software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installing external antennas and lightning surge protection . . . . . . . . . . . . . . . . . . . . . 30
Read before you install equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Installing antennas (United States of America) . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Before you install an outdoor antenna (USA) . . . . . . . . . . . . . . . . . . . . . . . . . 31
Installing an outdoor antenna (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Installing a lightning surge protector (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Installing antennas (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Outdoor requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Installing an indoor directional antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Installing an indoor omnidirectional antenna (Canada) . . . . . . . . . . . . . . . . . 35
Business Communications Manager Companion Configuration Guide

Contents
Installing an outdoor omnidirectional antenna (Canada) . . . . . . . . . . . . . . . . 37
Installing a lightning surge protector (Canada) . . . . . . . . . . . . . . . . . . . . . . . . 39

Chapter 2
Configuring Companion handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Companion overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Process map: Companion portable handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Defining radio data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using Reevaluation to assign cells to base stations . . . . . . . . . . . . . . . . . . . . . . . 44
Programming base station radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Defining base station cells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Enabling Companion handset registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Enabling registration or changing the password . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using portable DNs to show handset status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Registering Companion portables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Deregistering a handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Companion DN record parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Handset features and restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Feature access for Companion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Language selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

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Figures
Figure 1

Process map: Installing Companion support hardware . . . . . . . . . . . . . . . . . . . 14

Figure 2

RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 3

RPI mounting holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 4

Opening the RPI cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 5

RPI components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Figure 6

RPI connector printed-circuit board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Figure 7

Output connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 8

Input connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 9

Bracket termination board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Figure 10

Slide the cover on bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Figure 11

Installed antenna and lightning surge protectors (USA) . . . . . . . . . . . . . . . . . . 31

Figure 12

Antenna with antenna bracket (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Figure 13

Lightning surge protector and bracket (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Figure 14

Indoor directional external antenna (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Figure 15

Indoor omnidirectional external antenna (Canada) . . . . . . . . . . . . . . . . . . . . . . 36

Figure 16

Install the outdoor omnidirectional external antenna (Canada) . . . . . . . . . . . . . 38

Figure 17

Install the lightning surge protector (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Figure 18

Companion headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figure 19

Process map: Setting up Companion handsets for registration . . . . . . . . . . . . . 43

Business Communications Manager Companion Configuration Guide

P0605793 02

Tables
Table 1

RPI Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Table 2

Cable distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Table 3

Input wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Table 4

RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Table 5

RPI-16 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Table 6

Minimum distance between office areas and base stations . . . . . . . . . . . . . . . . 27

Table 7

Clearance for the base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 8

UTAM messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Table 9

Radio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Table 10

Cell information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Table 11

Handset registration and password information . . . . . . . . . . . . . . . . . . . . . . . . . 46

Table 12

Companion telephone programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Table 13

Features available to a Companion portable handset . . . . . . . . . . . . . . . . . . . . 51

Business Communications Manager Companion Configuration Guide

P0605793 02

Preface
This guide explains how to install and program Companion base stations and handsets.

Before you begin
This guide assumes the following:
•
•
•

The Business Communications Manager is installed and initialized, and all hardware appears
to be working.
That a site survey has been conducted and the installer has access to these plans.
That all configuration operators have a working knowledge of the Windows operating system
and graphical user interfaces.

Symbols used in this guide
This guide uses symbols to draw your attention to important information. The following symbols
appear in this guide:
Caution: Caution Symbol
Alerts you to conditions where you can damage the equipment.

Danger: Electrical Shock Hazard Symbol
Alerts you to conditions where you can get an electrical shock.

Warning: Warning Symbol
Alerts you to conditions where you can cause the system to fail or work improperly.

Note: Note Symbol
A Note alerts you to important information.

Tip: Tip Symbol
Alerts you to additional information that can help you perform a task.

Security Note: This symbol indicates a point of system security where a default should
be changed, or where the administrator needs to make a decision about the level of
security required for the system.

Business Communications Manager Companion Configuration Guide

Preface

Text conventions
This guide uses the following text conventions:
angle brackets (< >)

Indicates that you choose the text to enter based on the description
inside the brackets. Do not type the brackets when entering the
command.
Example: If the command syntax is: ping
you enter: ping 192.32.10.12

bold Courier text

Indicates command names and options and text that you need to enter.
Example: Use the dinfo command.
Example: Enter show ip {alerts|routes}.

italic text

Indicates book titles

plain Courier
text

Indicates command syntax and system output, for example, prompts
and system messages.
Example: Set Trap Monitor Filters

FEATURE
HOLD
RELEASE

Indicates that you press the button with the coordinating icon on
whichever set you are using.

How to get help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website:
http://www.nortelnetworks.com/support

Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#

EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone: 00800 800 89009
Fax: 44-191-555-7980
email: emeahelp@nortelnetworks.com
P0605793 02

Preface

CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone: 1-954-858-7777
email: csrmgmt@nortelnetworks.com

APAC (Asia Pacific)
Technical Support - CTAS
Telephone: +61 388664627
Fax: +61 388664644
email: asia_support@nortelnetworks.com

Business Communications Manager Companion Configuration Guide

Preface

P0605793 02

Chapter 1
Installing the Companion system
This section describes the process for installing a Companion wireless system.
This book assumes the following has been completed:
•

A site survey has been completed and you have determined the exact locations of the base
stations around your site.

You have determined how many handsets you want.
To determine this, you need to know whether your system has a DS30 channel 2/6 or 3/5 split.
•

The Companion requires a DSM8 module for every 32 handsets. You can assign a maximum
of 32 Companion handsets per DSM because the Companion system can use both B channels.
You can install a maximum of two DSM8s or one DSM32 for Companion handsets, per
system, providing your system is configured with a DS30 channel 2/6 split. Refer to the
Business Communications Manager Installation and Maintenance Guide for detailed hardware
configuration.

This section includes the following information:
•
•
•
•
•

“Companion components” on page 13
“Hardware installation process map” on page 14
“Companion components” on page 13
“Installing the Companion hardware” on page 15
“Installing external antennas and lightning surge protection” on page 30

Companion components
Your Companion portable telephone allows you to leave your desk without missing telephone
calls. The telephones can access most Business Communications Manager business features such
as call forward, call transfer, voice conference, and voice messaging using feature codes.
Business Communications Manager Companion has four main components:
Software - Companion software manages the telephone traffic between Companion base stations
and portable telephones. Base stations connect to the Business Communications Manager in the
same way that Business Communications Manager telephones do. You register the Companion
portable telephones on the system. They do not require any ports on the system. You can connect a
maximum of 60 portable telephones and a maximum of 32 base stations (32 cells) to the system.
Note: If you choose a 3/5 channel split for your system, you cannot assign a module to
channel 7. This limits you to a maximum of 16 base stations, which can support a
maximum of 30 handsets.

Business Communications Manager Companion Configuration Guide

14 Chapter 1 Installing the Companion system

Companion base stations — Position the base stations around the coverage area to send and
receive calls between the portable telephones and Business Communications Manager. Base
stations use digital radio technology and support handoff and roaming within the coverage area.
The coverage area can be a maximum of 160,000 square meters (1,700,000 square feet) when
using the maximum number of base stations.
Companion wireless handsets — Business Communications Manager supports the following
wireless handsets: Companion 3020, Companion C3050 Etiquette, Companion C3050 CT2Plus,
and Companion C3060.
The portable telephones used with your Business Communications Manager system are small,
lightweight units with complete digital performance to provide clear voice quality. Companion
portable telephones feature a three-line, 16-character, alphanumeric display.
Administration and maintenance tools — Programming of the Companion system is easily and
quickly done through the Business Communications Manager Unified Manager. You can assign
portable telephones to the system, check base station parameters, and enable and disable
registration through programming.
Companion Diagnostics software allows you to run diagnostics on the wireless system. You run
the diagnostics using a personal computer located at the customer site or in a remote location.

Hardware installation process map
The following figure provides an overview of the process for installing the support hardware for a
Companion wireless system.
Figure 1 Process map: Installing Companion support hardware
Business
Communications
Manager

DSM module
installed and
configured

Restore system
to operation

Configure DN
records for the
handsets

Companion
equipment

Install external
antennas and
lightning protection,
if required

Install remote power
interconnect (RPI)

Install base stations

Connect base stations to DSM

P0605793 02

*In the United States, you must enter
a UTAM keycode before you register
the handsets.

Chapter 1 Installing the Companion system 15

Note: Companion wireless availability is region-specific. This option also requires a
software keycode for activation.

Installing the Companion hardware
The Companion hardware must be in place and configured before you can use the handsets to
connect to the Business Communications Manager. This section describes the installation of the
various pieces of hardware.
The base station has the option of using internal or external antennas. For most installations, the
internal antenna will be used. If you need to install external antennas, refer to “Installing external
antennas and lightning surge protection” on page 30.
This section contains the following information:
•
•
•
•
•
•

“Remote power interconnect (RPI) unit overview” on page 15
“Mounting the RPI unit” on page 17
“Wiring the base station and connecting the RPI” on page 19
“Companion base station installation overview” on page 26
“Positioning a Companion base station” on page 26
“Attaching a Companion base station” on page 27

Remote power interconnect (RPI) unit overview
The remote power interconnect unit (RPI) provides remote power for base station support.
The following figure shows a diagram of the RPI.
Figure 2 RPI unit

Business Communications Manager Companion Configuration Guide

16 Chapter 1 Installing the Companion system

Caution: The RPI unit must have the DC backup power supplied by a UL listed universal
power supply (UPS).
The UPS must have an output voltage rating of 44 to 52 V DC, with a maximum fault
current limit of 6 A to protect the RPI output wiring. If these requirements are not met, it is
necessary to use class 1 wiring.

Warning: You must install the RPI units inside a building.
The AC outlet powering the RPI must be installed near the equipment and must be easily
accessible.
The length of the RPI cord, from the outside surface of the unit to the plug, must be a
minimum of 1.3 m (4.5 ft) and a maximum of 4.6 m (15 ft).
There are two versions of the RPI unit:
•
•

The RPI-8 BIX UL supports a maximum of eight base stations.
The RPI-16 BIX UL supports a maximum of 16 base stations.

Each RPI has a connection printed-circuit board and either one (RPI-8 BIX UL) or two (RPI-16
BIX UL) power supply units (PSUs). The maximum input power consumption of an RPI is 240 W.
If you use a UPS 48 V dc backup source, the maximum input power requirement of the RPI is
140 W.
You can upgrade an RPI-8 BIX UL to an RPI-16 BIX UL by installing a second PSU to the RPI-8
BIX UL.
If you distribute the RPIs around the site, the number and type of RPIs depend on where you place
them and how you power the base stations.
To determine how many base stations and how many PSUs you need for the number of base
stations, use the following table:
Table 1 RPI Requirements
Base stations

RPI-16 and RPI-8 required

PSUs required

1–8

1 RPI-8

1 PSU

9–16

1 RPI-16

2 PSUs

17–24

1 RPI-16 and 1 RPI-8

3 PSUs

25–32

2 RPI-16

4 PSUs

P0605793 02

Chapter 1 Installing the Companion system 17

Mounting the RPI unit
When you mount the RPI unit, ensure you are following these guidelines before you start with
step 1 below:
•
•
•
1

Leave a clearance of a minimum of 125 mm (5 in.) around the RPI to provide acceptable
ventilation and to prevent overheating.
Leave a clearance of a minimum of 300 mm (12 in.) between two RPIs if you are installing
them above one another, to provide acceptable ventilation and to prevent overheating.
Install RPIs a minimum of 300 mm (12 in.) from the ceiling.
Partially screw in two #10 50 mm (2 in.) screws using the keyholes in the back of the unit, at
the top, as a guide. Refer to the following figure.

Figure 3 RPI mounting holes
25 mm
(1 in.)

325 mm
(13 in.)
50 mm
(2 in.)

Keyholes
300 mm
(12 in.)

Open the cover with a screwdriver.
a

On the latch on the right side of the unit, use the screwdriver to push in, and then down, to
release the latch.

Remove the cover by lifting it up. Refer to the following figure.

Figure 4 Opening the RPI cover

Business Communications Manager Companion Configuration Guide

18 Chapter 1 Installing the Companion system

Hang the RPI on the two screws and tighten the screws.

Install the remaining two screws.

Feed the power cord through the bottom of the RPI.

Route it through the clip and around the strain relief support. The following figure shows how
to route the power cord.

Figure 5 RPI components
Jumper lead to PSU 2

The RPI-8 has grounding straps and
plates fitted to allow an upgrade to
an RPI-16.

Grounding plates

PSU 1

PSU 2
(if equipped)
Grounding strap
Ferrite rings
Up to
16
inputs
(TCM)

Up to 16 outputs
(TCM + power)

Power supply cabling

Connection board
Clip

Strain relief support

Power cord

Route the power cord to the input power socket just to the left of PSU 1, on the left.

Connect the plug to the socket.

Follow the appropriate wiring instructions in the wiring charts in the next section, “Wiring the
base station and connecting the RPI”.
Caution: Do not apply power to the RPI until its installation and wiring are complete.

10 After the cable is wired correctly, connect the RPI power cord to the ac outlet.
11 Label each RPI.

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Chapter 1 Installing the Companion system 19

Wiring the base station and connecting the RPI
The maximum two-way DC loop resistance for power pairs, including interconnections for each
base station, is 75 ohms. You need one or two power pairs between the RPI and the base station.
The number of power pairs depends on the wire size of the power pair and the distance between
the base station and the RPI.
This section contains this information:
•
•
•
•
•

“Connecting the RPI” on page 20
“RPI output connections” on page 21
“RPI input connections” on page 22
“RPI-8 BIX wiring chart” on page 23
“RPI-8 BIX wiring chart” on page 24
Caution: Do not run unprotected power cables outdoors.

The maximum cable distances allowed between the RPI and the base station depend on the size of
wire you use. Refer to the following table.
Table 2 Cable distances
Wire size

Single pair

Double pair

0.6 mm (22 AWG)

800 m (2,500 ft.)

1200 m (4,000 ft.)

0.5 mm (24 AWG)

500 m (1,500 ft.)

1000 m (3,000 ft.)

Caution: When you use two power pairs, connect both pairs with the same polarity.

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20 Chapter 1 Installing the Companion system

Connecting the RPI
Connect the power pairs to the correct connectors. The following figure shows the location of the
input and output connectors on the RPI connector printed-circuit board.
Figure 6 RPI connector printed-circuit board

0B1X1 0B1X2 0B1X3 0B1X4

0B1X9

0B1X10 0B1X11 0B1X12

0B1X5 0B1X6
OBIX5
OBIX6 0B1X7
OBIX7 0B1X8
OBIX8

0B1X9
OBIX13

0B1X13 OBIX15
0B1X14OBIX16
0B1X15
OBIX14

OBIX9

OBIX10 OBIX11 OBIX12

IBIX4
IBIX4

IBIX3
IBIX2

IBIX2
IBIX3

IBIX2
IBIX1

OBIX1 OBIX2 OBIX3 OBIX4

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Chapter 1 Installing the Companion system 21

RPI output connections
Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors.
The following figure shows how to route the output pairs. If you use one pair to power a base
station, connect the power pair to -PWR(1) and +PWR(1). If you use two pairs to power a base
station, connect one pair to -PWR(1) and +PWR(1), and the second pair to -PWR(2) and
+PWR(2).
Caution: Ensure both pairs have the same polarity.
If you connect two power pairs with opposite polarities, you can damage the base station
and RPI.
Figure 7 Output connector pinout
OBIXn
OBIXn

-PWR(1)
-PWR(1)
-PWR(2)
TCM
TCM
TCM
TCM
+PWR(2)
+PWR(2)
+PWR(1)
+PWR(1)

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22 Chapter 1 Installing the Companion system

RPI input connections
Feed the TCM input pairs from the Business Communications Manager distribution frame through
the top of the RPI and route them to the input connectors (IBIX1 to IBIX4).
The following figure shows how to route the input pairs. The maximum number of input pairs in
an RPI installation is 16.
Figure 8 Input connector pinout

IBIXn

Pin77 Pin
Pin55 Pin
Pin 33 Pin
Pin 11
Pin

Pin
Pin 88 Pin
Pin 66 Pin
Pin 44

Pin
Pin 22

The table below lists the pinout and signal references.
Table 3 Input wiring
Connector

Signal

Output connector

IBIX1

1, 2

TCM 1

OBIX1

3, 4

TCM 2

OBIX2

5, 6

TCM 3

OBIX3

7, 8

TCM 4

OBIX4

1, 2

TCM 5

OBIX5

3, 4

TCM 6

OBIX6

5, 6

TCM 7

OBIX7

7, 8

TCM 8

OBIX8

1, 2

TCM 9

OBIX9

3, 4

TCM 10

OBIX10

5, 6

TCM 11

OBIX11

7, 8

TCM 12

OBIX12

1, 2

TCM 13

OBIX13

3, 4

TCM 14

OBIX14

5, 6

TCM 15

OBIX15

7, 8

TCM 16

OBIX16

IBIX2

IBIX3

IBIX4

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Chapter 1 Installing the Companion system 23

RPI-8 BIX wiring chart
The following table lists the wiring chart for the RPI-8 BIX.
Table 4 RPI-8 BIX wiring chart
Pin

RPI Connector printed-circuit board
26
1
27

OBIX1
BS1

Label

Wire color

-PWR

White-Blue
Blue-White

TCM

Orange-White

+PWR

-PWR
OBIX2
BS2

TCM

+PWR

6
-PWR
OBIX3
BS3

TCM

+PWR

9
-PWR
OBIX4
BS4

TCM

Black-Blue
Blue-Black

+PWR

Black-Orange
Orange-Black

-PWR
OBIX5
BS5

Black-Green
Green-Black

TCM

Red-Slate
Slate-Red

Red-Brown
Brown-Red

Red-Green
Green-Red

Red-Orange
Orange-Red

Red-Blue
Blue-Red

White-Slate
Slate-White

White-Brown
Brown-White

White-Green
Green-White

29
4

White-Orange

Black-Brown
Brown-Black

+PWR

Black-Slate
Slate-Black

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24 Chapter 1 Installing the Companion system

Table 4 RPI-8 BIX wiring chart (Continued)
Pin

RPI Connector printed-circuit board
41
16
42

OBIX6
BS6

Label

Wire color

-PWR

Yellow-Blue
Blue-Yellow

TCM

Orange-Yellow

+PWR

-PWR
OBIX7
BS7

TCM

Yellow-Slate
Slate-Yellow

+PWR

Violet-Blue
Blue-Violet

-PWR

Yellow-Brown
Brown-Yellow

Yellow-Green
Green-Yellow

44
19

Yellow-Orange

OBIX8
BS8

Violet-Orange
Orange-Violet

TCM

Violet-Green
Green-Violet

+PWR

Violet-Brown
Brown-Violet

RPI-8 BIX wiring chart
The following table lists the wiring chart for the RPI-16 BIX.
Table 5 RPI-16 BIX wiring chart
Pin

RPI Connector printed-circuit board

26
1
27

OBIX9
BS9

Label

Wire color

-PWR

White-Blue
Blue-White

TCM

Orange-White

+PWR

-PWR
OBIX10
BS10

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White-Brown
Brown-White

TCM

5
31

White-Green
Green-White

29
4

White-Orange

White-Slate
Slate-White

+PWR

Red-Blue
Blue-Red

Chapter 1 Installing the Companion system 25

Table 5 RPI-16 BIX wiring chart (Continued)
Pin

RPI Connector printed-circuit board

32
7
33

OBIX11
BS11

Label

Wire color

-PWR

Red-Orange
Orange-Red

TCM

Green-Red

+PWR

-PWR
OBIX12
BS12

TCM

+PWR

12
-PWR
OBIX13
BS13

TCM

+PWR

15
-PWR
OBIX14
BS14

TCM

+PWR

18
-PWR
OBIX15
BS15

Yellow-Brown
Brown-Yellow

TCM

Yellow-Slate
Slate-Yellow

+PWR

Violet-Blue
Blue-Violet

-PWR

47
OBIX16
BS16

Violet-Orange
Orange-Violet

TCM

Yellow-Green
Green-Yellow

Yellow-Orange
Orange-Yellow

Yellow-Blue
Blue-Yellow

Black-Slate
Slate-Black

Black-Brown
Brown-Black

Black-Green
Green-Black

Black-Orange
Orange-Black

Black-Blue
Blue-Black

Red-Slate
Slate-Red

Red-Brown
Brown-Red

35
10

Red-Green

Violet-Green
Green-Violet

+PWR

Violet-Brown
Brown-Violet

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26 Chapter 1 Installing the Companion system

Companion base station installation overview
Before you install portable equipment, ensure that a site planner determines base station locations
and records the base station information in a provisioning record.
Caution: You must install all base stations within 1230 m (4000 ft., TCM wiring length)
of the BCM1000 or base station module.
To optimize seamless hand off, the difference in TCM wiring length between neighboring
base stations must not exceed 300 m (1,000 ft.).
Before you install or move wireless equipment in the United States, check that you have approval
from UTAM Inc.
The United States FCC has appointed UTAM Inc. as the body responsible for coordinating and
verifying the installation or relocation of unlicensed, personal wireless communication devices. To
comply with UTAM Inc., the system uses keys and credits to control user capacity and to ensure
system location verification. You require these software keys and credits to activate Companion
services. You purchase these credits at the time you place the order.

Positioning a Companion base station
Avoid installing base stations on large concrete or marble columns because these columns affect
radio coverage. If possible, place the base station a minimum of 1 m (40 in.) from these types of
columns. Do not install a base station with the antenna housings near metal objects. Be careful not
to damage existing wiring or panels.
Do not position base stations in ducts, plenums, or hollow spaces used to transport environmental
air except where the duct, plenum or hollow space is created by a suspended ceiling having lay-in
panels. When you need more than one base station in a cell to meet traffic requirements, position
the base stations at the same cell center.
To place all base stations in the same cell center:
•
•

for the USA, a minimum of 54 in. and a maximum of 9 ft. 9 in. distance between the center of
one base station to the center of another
for Canada, a minimum of 9 cm and a maximum of 1.5 m distance from edge to edge
Warning: Never install base stations in rows.

Position base stations away from office areas or areas with high portable telephone traffic. The
table below shows the minimum distance between office areas and base stations. Install the base
station on the ceiling or high on walls to maintain these minimum distances.

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Chapter 1 Installing the Companion system 27

Table 6 Minimum distance between office areas and base stations
Number of base stations in the cell Minimum distance between office areas and base stations
1

1 m (40 in.)

1.4 m (56 in.)

1.8 m (72 in.)

2 m (80 in.)

Attaching a Companion base station
Install base stations on a wall or on a ceiling. When installing base stations on a wall, install them
with their covers at the bottom, as shown in the figure below. Allow for clearances around the base
station as indicated in the following table.
Table 7 Clearance for the base stations
Clearance conditions

Canada

USA

Clearance from all other objects

9 cm

3.5 in.

Vertical clearance from base station center to base station center

27 cm

54 in.

Horizontal clearance from base station center to base station center

41 cm

54 in.

Installing the base station:
1

Fasten the bracket into position using two #8 38-mm (1-1/2 in.) screws.

Route the cable from the BCM1000 through the top or bottom opening.

Wind any excess cable around the posts, then fasten the cable under the strain relief.

Connect the wires to the BIX connector on the bracket termination board as shown in the
following figure.

Figure 9 Bracket termination board

TCM
TCM
-PWR(1)
-PWR(1)
-PWR(2)
-PWR(2)

TCM
TCM
+PWR(1)
+PWR(1)
+PWR(2)
+PWR(2)

RJ11
RJ11jack
jack

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28 Chapter 1 Installing the Companion system

The polarity of the TCM connections is not important. If you connect the two power pairs to
the bracket terminal board of the base station, you must connect the power pairs with the same
polarity.
Caution: Ensure that the RPI is off before connecting power pairs to the base station.

Install the base station on the bracket. Snap it into position.

Connect the power RJ-11 jumper lead to the RJ-11 jacks on the termination board and the base
station.

For plug top power supplies only, connect the power supply connector to the base station
power connector. Make sure the base station uses a class 2 plug top power source only.
Caution: If you insert the power supply connector in the wrong direction, you can
damage the plug top power supply and the base stations.
Position the power supply connector in the correct direction and push it into place.

In the space provided on the label attached to the lower right corner of the mounting bracket,
record the port number used.
Include the marking information for all of the base stations on the completed installation floor
plans.

Slide the cover on the bracket, using the guide to position it correctly. Refer to the following
figure.

10 Snap it into place.
Figure 10 Slide the cover on bracket

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Chapter 1 Installing the Companion system 29

Registering Companion telephones
To use Companion portable telephones, you must first install radio base stations to transmit and
receive radio signals to and from the portable telephones. See “Companion base station installation
overview” on page 26.
You use a different method to install portable telephones than desktop telephones. There are no
direct connections between the portable telephones and the system.
Do the following:
•
•
•

Install the batteries and battery charging units for each portable, using the instructions that
come with the portable.
Enter the software keys for Companion in the Business Communications Manager Unified
Manager under Software keys
Register every Companion portable for use with the system.
Note: You must register a portable telephone before you can use it. By default,
Companion portable telephones are not assigned extension numbers. The range of portable
extensions available for wireless registration is 565 to 596. For more information about
registering and programming Companion portables, refer to “Configuring Companion
handsets” on page 41.

Restarting the system after a software update
If you added a base station that requires a software update, the system begins downloading the
software to the base station. The display shows BS-1 Dload Start.
1

Press CLEAR to clear the message. When the base station software finishes downloading, the
BS-1 Dload Done appears.

Press CLEAR to clear the message. Some base stations do not power up at the same time, and
this message repeats at the beginning of each download.

In the United States, after restarting, the display shows one of the messages listed in the following
table:
Table 8 UTAM messages
If display shows

See

UTAM code req’d

System logical identifier (LID) information

UTAM test failed

See alarm codes in the Windows NT event log.

Warning: A loss of unlicensed transition and management for microwave (UTAM)
information occurs when upgrading US Business Communications Manager systems.
You need UTAM Recovery Codes.
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30 Chapter 1 Installing the Companion system

Installing external antennas and lightning surge protection
You can use external antennas to provide a broad range for your Companion system. Ensure that
any external installations comply with local regulations and include lightning surge protection.
This section contains the following procedures:
•
•
•

“Installing antennas (United States of America)” on page 31
“Installing a lightning surge protector (USA)” on page 33
“Installing antennas (Canada)” on page 34

Read before you install equipment
•
•
•

•

•
•
•

•

You must install the antenna vertically. Refer to “Before you install an outdoor antenna
(USA)” on page 31.
Use #8, 12 mm to 50 mm (1/2 in. to 2 in.) screws to install the antenna bracket and lightning
surge protector bracket to the wall.
Always ensure that the antenna is clear of any adjacent obstruction or metal objects. If you use
more than one external antenna at a cell center, separate the antennas at by least 1 m (40 in.) to
avoid radio interference problems.
When running the coaxial cable inside or outside, be careful not to damage the cable. Damage
to the cable affects its performance. The minimum recommended bending radius is 200 mm
(8 in.).
The coaxial cable length must not exceed 10 m (33 ft).
Use RG-58AU coaxial cables to connect the antennas to the base stations.
You can attach a proprietary extension cable between the lightning surge protector and the
antenna or between the lightning surge protector and the base station. Make sure you keep the
total cable length as short as possible and use only the recommended extension cable when
necessary.
You must install a lightning surge protector for each external antenna.
Warning: FCC requirements.
In the United States, the FCC requires that you connect only approved antennas to
Companion base stations.

Caution: Do not install the outdoor antenna or the lightning surge protector during an
electrical storm.
Always turn off the base station power before connecting the coaxial cable of an outdoor
antenna.
Always install the lightning surge protector at the cable entry point into the building.
Connect the lightning surge protector to ground before you connect the coaxial cable.

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Chapter 1 Installing the Companion system 31

Installing antennas (United States of America)
The following points cover special information about installations in the United States of America.
•

•

•
•

The outdoor antenna connectors on the base station are special proprietary BNC connectors.
Refer to “Before you install an outdoor antenna (USA)” on page 31 and “Installing an outdoor
antenna (USA)” on page 32.
Antennas are supplied with cables attached and terminated with special proprietary BNC plugs
to join with the connector on the base station. Refer to “Installing an indoor directional
antenna” on page 35.
Cables are not supplied with outdoor antennas.
You must also install lighting surge protection on outside antenna installations. Refer to
“Installing a lightning surge protector (USA)” on page 33.

Before you install an outdoor antenna (USA)
The following figure diagrams all the required hardware for installing outdoor antennas.
Figure 11 Installed antenna and lightning surge protectors (USA)

Antenna
Wall

Wall

Antenna

Mounting
Mounting bracket
bracket

Back to
back
Back
to back
proprietary
proprietary
BNC
BNC connectors
connectors

Lightning surge
Lightning surge arrestor
arrestor
withbracket
with mounting
mounting bracket

to base station or proprietary extension cable

to Base Station or proprietary extension cable

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32 Chapter 1 Installing the Companion system

Before you install an outdoor antenna, check the following points:
•
•

•

Locate the antenna on the external wall of the building.
Keep the outdoor antenna as close as possible to the base station connected to it. The base
station must always be inside the building. The recommended installation height for the
antenna is 13 to 16 ft. above ground.
Always install a lightning surge protector between an outdoor antenna and a base station.
Refer to the following figure.

Installing an outdoor antenna (USA)
To install an outdoor antenna, follow these steps:
1

Make a hole for the coaxial cable.

Install conduit for the antenna cable according to local building and wiring codes.

Screw the antenna bracket to the wall so that the antenna is vertical on the exterior wall.

Loosen the nut on the antenna.

Slide the antenna into the slot of the bracket and tighten the nut. Refer to the following figure.

Feed the coaxial cable through the wall to the lightning surge protector on the interior wall.

Figure 12 Antenna with antenna bracket (USA)

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Chapter 1 Installing the Companion system 33

Tip: Wiring information
The recommended wire gauge is 6 AWG.
Connect the ground lead to the building ground. Do not connect to a ground rod or series of
ground rods.
If you cannot connect the ground lead to the building ground, connect the ground lead to
the metal frame of the building. The connection must be no more than six to 10 ft.
You can connect the ground lead to the 120 V ac conduit, which is connected to the
building ground. However, using the ac conduit is not the preferred method of installation.
The connector between the antenna and the lightning surge protector and between the
lightning surge protector and the base station is a proprietary BNC connector. You must
align the BNC connectors before you can make the connection.

Installing a lightning surge protector (USA)
Install the lightning surge protector to protect the Companion components from electrical surges.
To install a lightning surge protector, follow these steps:
1

Install the lightning surge protector on the interior wall as close as possible to the entry point
of the coaxial cable from the outdoor antenna.
Before you connect the ground lead to the lightning surge protector, attach the ground lead to
an approved ground. Refer to the Wiring information tips box on the next page.

Route and connect the coaxial cable from the outdoor antenna to the lightning surge protector.

Figure 13 Lightning surge protector and bracket (USA)

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34 Chapter 1 Installing the Companion system

Route and connect the coaxial cable from the lightning surge protector to the appropriate base
station connector. Refer to the following figure.

Installing antennas (Canada)
There are three types of external antennas available in Canada:
•
•
•

indoor directional antenna (“Installing an indoor directional antenna” on page 35)
indoor omnidirectional antenna (“Installing an indoor omnidirectional antenna (Canada)” on
page 35)
outdoor omnidirectional antenna (“Installing an outdoor omnidirectional antenna (Canada)”
on page 37).

Each type of installation requires a specific installation technique. As well, you must install a
lightning surge protector for every outdoor antenna installed (“Installing a lightning surge
protector (Canada)” on page 39).

Outdoor requirements
Before you install the antenna, ensure that your plan meets the following requirements:
•
•
•

•

If you are installing an outdoor antenna on a metal surface greater than 18 cm (7 in.) in
diameter, position the antenna perpendicular to the surface.
When running the coaxial cable inside or outside, be careful not to damage the cable, which
affects its performance. The minimum recommended bending radius is 20 mm (0.8 in.).
Always ensure that the antenna is clear of any adjacent obstruction or metal objects. If you use
more than one outdoor antenna at a cell center, separate the antennas at by least 0.5 m (20 in.)
to avoid radio interference problems.
Use RG-58/U coaxial cables to connect the antennas to the base stations.
Caution: Use only passive antennas to connect to the Companion base stations.
The coaxial cable you use to connect the external antenna to a Companion base station
must have an impedance of 50 ohms.

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Chapter 1 Installing the Companion system 35

Installing an indoor directional antenna
The indoor directional antenna has a backplate that allows for easy installation on a wall. The
antenna is installed half way between the floor and the ceiling.
For some applications (for example, a stairwell), you can install the antenna on the ceiling.
1

Use four screws to install the antenna. Refer to the following figure.

Figure 14 Indoor directional external antenna (Canada)

To prevent stress on the coaxial cable, fasten the cable to the mounting surface.

Connect the antenna to the appropriate base station radio.
Note: The coaxial cable length must not exceed 10 m (33 ft.).

Installing an indoor omnidirectional antenna (Canada)
To install an indoor omnidirectional antenna, use the following guidelines:
•
•

Use the bracket supplied to install the antenna on a wall or ceiling. This bracket provides the
necessary clearance between the floor or wall and the antenna.
Mount the bracket so that the external antenna is vertical. The recommended installation
position on a wall is halfway between the floor and the ceiling.

Insert the antenna in the bracket so that the antenna is vertical.

Use two screws to install the bracket to the wall or ceiling.

To prevent cable stress on the coaxial cable, fasten the cable to the mounting surface with a
clamp.

Connect the external antenna to the appropriate base station.
Note: The length of the coaxial cable must not exceed 10 m (33 ft.).

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36 Chapter 1 Installing the Companion system

The following figure shows the two methods of installing the indoor omnidirectional external
antenna.
Figure 15 Indoor omnidirectional external antenna (Canada)

mm
3030mm

Co-axial

Co-axial
cable
cable

Cable

Cable
clamp
clamp

Ceiling mount
installation

Ceiling mount installation

Wall mount
installation

Wall mount installation

Co-axial

Co-axial cable
cable

Cable
Cable clamp
clamp

P0605793 02

30
mm
30 mm

Chapter 1 Installing the Companion system 37

Installing an outdoor omnidirectional antenna (Canada)
When installing an outdoor omnidirectional external antenna, ensure you follow these guidelines:
•

Locate the antenna on the external wall of the building.
Note: You must install the antenna on a vertical surface.

•
•
•

Keep the outdoor omnidirectional external antenna as close as possible to the base station. The
base station itself must always be located inside the building.
The recommended installation height is 4 m (13 ft) to 5 m (16.5 ft) above ground level.
Always install a surge protector between an outdoor omnidirectional external antenna and a
base station.
Note: The connector on the outdoor omnidirectional external antenna is a TNC female
connector. To connect the antenna, you need an adapter to connect the TNC connector to
the BNC coaxial cables or a coaxial cable with a TNC male connector on one end and
BNC male connector on the other end.

Caution: Fit lightning protection to the antenna if appropriate.
See “Installing a lightning surge protector (Canada)” on page 39 for more information.

Important points to remember:
• Do not install the external antenna or the lightning surge protector during an electrical
storm.
• Always turn off the base station power before connecting the coaxial cable of an
outdoor antenna.
• Always install the antenna at the cable entry point into the building.
• Connect the lightning surge protector to ground before connecting the coaxial cable.

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38 Chapter 1 Installing the Companion system

To install an outdoor omnidirectional external antenna, follow these steps:
1

Screw the antenna mounting plate vertically to the exterior wall of the building with lag bolts
or other appropriate hardware. The following figure shows how to fasten the mounting plate.

Figure 16 Install the outdoor omnidirectional external antenna (Canada)

Mast
Mast

Set screw
screw
Set
Exterior wall
Exterior
mounting
plate wall

Connector at
Connector
of
at the
the base
base of
the
mast
the mast

mounting plate

Shroud
Shroud

Lag bolts (or
appropriate
Lag
bolts or other
mounting hardware
appropriate
mounting
hardware

Plastic
Plasticplug
plug
Cable
Cableties
ties

Co-axial cable to

Co-axial
cable toon
surge protector
surge
protector
interior
wall on
interior wall

Feed one end of the coaxial cable up through the bottom of the antenna cover and attach the
BNC connector to the base of the mast.

Slide the mast down into the cover until it fits.

Rotate the mast until the threaded hole in the base of the mast aligns with the set screw hole in
the cover. Tighten the set screw.

Route the coaxial cable along the bottom edge of the plate between the cover and the wall
plate.
Note: The total length of the coaxial cables from the outdoor antenna to the base station
must not exceed 10 m (33 ft.).

Tie the cable to the mounting plate.

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Chapter 1 Installing the Companion system 39

Insert the plastic plug into the base of the cover to keep moisture out.

Feed the coaxial cable through the wall to the surge protector on the interior wall.

Installing a lightning surge protector (Canada)
Install the lightning surge protector for the outdoor omnidirectional external antenna to protect it
from electrical surges. The recommended lightning surge protector is part number A0382082.
Refer to the installation instructions from the manufacturer for more details on its installation. To
install a lightning surge protector, follow these steps:
1

Install the surge protector on the interior wall as close as possible to the entry point of the
coaxial cable from the outdoor antenna.
The following figure shows where to locate the surge protector. Follow the installation
instructions provided with the surge protector.

Figure 17 Install the lightning surge protector (Canada)

Exterior
Exterior
wall
Wall

Interiorwall
Interior
Wall
Copper
Copperplates
plates
Surgeprotector
protector
Surge

Co-axialcable
cableto
Co-axial
to base
station
Base
Station

Co-axialcable
cableto
Co-axial
to outdoor
outdoor
external
external antenna
antenna

Cable clamps
Cable clamps
Low impedance
impedance
Low
groundlead
lead
ground

Attach the ground lead to an approved ground, before you connect the ground lead to the surge
protector.
The recommended wire gauge is 6 AWG (4 mm). Connect the ground lead to the building
ground. Do not connect to a ground rod or series of ground rods. If you cannot connect the
ground lead to the building ground, connect the ground lead to the metal frame of the building.
The connection must be no more than 2 m (6.5 ft.) to 3 m (10 ft.) long.

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40 Chapter 1 Installing the Companion system

You can connect the ground lead to the 120 V ac conduit (which is connected to the building
ground). However, Nortel Networks does not recommend using the 120 V ac conduit.
3

Route and connect the coaxial cable from the outdoor antenna to the surge protector.

Route and connect the coaxial cable from the surge protector to the appropriate base station
BNC connector.
Note: The total length of the coaxial cables from the outdoor antenna to the base station
must not exceed 10 m (33 ft.).

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Chapter 2
Configuring Companion handsets
The Companion heading in the Unified Manager allows you to assign Companion portable
telephones to the system, check base station parameters, and enable and disable registration
through programming.
This section includes information about:
•
•
•
•
•
•
•

“Defining radio data” on page 44
“Enabling Companion handset registration” on page 46
“Using portable DNs to show handset status” on page 47
“Registering Companion portables” on page 48
“Deregistering a handset” on page 48
“Companion DN record parameters” on page 49
“Handset features and restrictions” on page 50

The following figure shows a detailed view of the Companion headings on the navigation tree.
Figure 18 Companion headings
Companion
Registration
Registration enabled
Credits available
Registration password
Portable DNs
DN xxx
DN status
Radio Data
Credits available
Total credits
System LID
Re-evaluation
Status

Radios
Radio xxxx
Radio
Cell assignment
Antenna type
Cells
Cell 01
Cell Radios
Cell neighbors
Cell radio neighbors

Note: Companion wireless requires a Business Communications Manager keycode to
activate.

Business Communications Manager Companion Configuration Guide

Chapter 2 Configuring Companion handsets

Companion overview
Companion handsets interact with base stations that are hardwired to the Business
Communications Manager through a DTM (digital trunk module) media bay module. These
handsets provide you with the mobility to move about your office and continue or initiate
conversations as you move about.
The Companion system supports C3050 Etiquette, Companion C3060 Portable, and Companion
C3050 CT2Plus handsets. Each handset comes with a user manual that describes the handset
operation.
Once the handsets and base stations are installed, you configure the handsets through the Business
Communications Manager using special Companion DN records.
Caution: Companion Wireless systems have specific deployment areas and licensing
requirements.
They also require a site survey prior to deployment to ensure proper distribution of the
base stations around the call site.

Note:
Business Communications Manager software version 2.5 or greater: If your system
has a 3/5 DS30 split and Partial Double Density (PDD), you can only add 32 Companion
handsets to your system on Bus 06.
Business Communications Manager software version 3.0 or greater: If your system is
set to Full Double Density (FDD), Companion is not supported.

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Chapter 2 Configuring Companion handsets

Process map: Companion portable handset
Refer to the process map below, which leads you through the order for setting up Companion
handsets on the Business Communications Manager.
Figure 19 Process map: Setting up Companion handsets for registration

BCM is installed and
configured.
Companion DN records
are configured.

Are the
base stations
installed and
connected?

Have you
set up the
radios in the
base stations?

Has registration
been enabled?

Your system must be set to partial double density (PDD). Install a
DSM16 on DS30 Bus 06 and/or 07, or a DSM32 on DS30 Bus 06,
proving both Bus 06 and 07 are available.
Refer to the Business Communications Manager Installation and
Maintenance Guide.
Companion DNs are configured in the Unified Manager under
Services, Telephony Services, System DNs, Inactive DNs, Companion
DNs. Refer to the Programming Operations Guide for configuration
details. Refer also to “Companion DN record parameters” on page 49
for Companion specific information.

Companion base stations must be mapped and installed to
cover the expected usage area. Refer to “Companion DN
record parameters” on page 49.

Perform a reevaluation to register the base station radios to
the system. Then ensure that the cells are correctly configured.
Refer to “Defining radio data” on page 44.

Enable registration and change the registration password, if
required. This opens the channels for the handsets to connect and
register to the system. Refer to “Enabling Companion handset
registration” on page 46.
To view which DNs are available for registration, refer to DN
headings under Portable DNs. Refer to “Using portable DNs to
show handset status” on page 47

Business Communications Manager Companion Configuration Guide

Chapter 2 Configuring Companion handsets

Defining radio data
The Radio data heading allows you to view the number of credits available, the total number of
credits and the System LID.
This section contains the following information:
•
•
•

“Using Reevaluation to assign cells to base stations” on page 44
“Programming base station radios” on page 44
“Defining base station cells” on page 45

Using Reevaluation to assign cells to base stations
Radio re-evaluation automatically assigns the proper cell configuration to each radio in a base
station. When you add or remove base stations, you must apply Reevaluation to the system.
Follow these steps to apply reevaluation to your Companion system.
1

From Companion, click the Radio data heading.
The Radio data window appears.

Beside System SLID, enter the radio ID.
On the navigation menu, click on Re-evaluation.
If the Re-evaluation status reads Required, you can carry out the re-evaluation.

On the Configuration menu click Re-eval now or Schedule.

Programming base station radios
The Radios setting allows you to program base station radio settings.
Follow these steps to define the settings.
1

From Companion, click the key beside Radio data.

Click the key beside Radios.

Choose a radio number from the list.

Use the information in the following table to configure the radio.

Table 9 Radio settings
Attribute

Value

Radio

Read-only
This is the number that identifies the radio base station.
identification number

Cell assign

Unassigned
Assigned

This box indicates if the cell has been activated.

Antenna type

Internal
External

This is the type of antenna the radio base station is connected
to.

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Description

Chapter 2 Configuring Companion handsets

A cell is the area covered by one or more radios in close proximity. As you move around your
office while on a call with your portable, the call hands off from one cell to another. A call on a
portable hands off from one cell to another only if Business Communications Manager assigns
those cells as neighbors. Business Communications Manager automatically assigns cell neighbors
and re-evaluates the cell-to-cell configuration when you add or remove base stations.

Defining base station cells
Cell programming allows you to examine settings for the cell radio, cell neighbor, and cell radio
neighbor.
Follow these steps to set up cells for your Companion system.
1

Click on the keys beside Services, Telephony services, Companion, Radio data, Cells.

Select a cell number (Cell 01 to Cell 32).

Use the information in the following table to check cell information.

Table 10 Cell information
Attribute

Value

Description

Cell Radios

View the five-digit number of any radios assigned to this cell.
For example, if radio 07012 is in the cell, 07012 assigned
appears.

Cell neighbors

View the two-digit number of any cells that border a particular
cell in a system.
Click the cell number to see the settings: Assigned or
Unassigned.
For example, cell 01, Neighbour:03 and Neighbour:04 display.
This means that cells 03 and 04 are assigned as cell
neighbors.

Cell radio
neighbors

View the two-digit number of any cells that border a particular
cell in a system (the cell neighbors) plus any cells that border
the cell neighbors.
Click the cell number to see the settings: Assigned or
Unassigned.
For example, cell 01, Radio neighbour:03, Radio
neighbour:04 display, and Radio neighbour:11. Cell 11 does
not appear as a cell neighbor, therefore, it must be a neighbor
of cell 03 or 04. Refer to the example under Cell neighbor.

Business Communications Manager Companion Configuration Guide

Chapter 2 Configuring Companion handsets

Enabling Companion handset registration
The Registration heading under Companion, provides access to controls to enable you to allow
or disallow handset registration. You can also enter or change a registration password, that further
protects the system from unauthorized entry.
When you enable registration, the Portable DNs heading displays the DNs that can be used for the
handsets. These DNs are the same as those found under the Telephony services, System DNs,
Active Companion DNs heading.
Warning: Before you install or move wireless equipment in the United States, check that
you have approval from UTAM Inc.
The United States FCC has appointed UTAM Inc. as the body responsible for coordinating
and verifying the installation or relocation of unlicensed, personal wireless
communication devices. To comply with UTAM Inc., the system uses keys and credits to
control user capacity and to ensure system location verification. You require these
software keys and credits to activate Companion services. You purchase these credits at
the time you place the order.

Enabling registration or changing the password
To enable user registration or to change the password, follow these steps:
1

Click the keys beside Services, Telephony Services, Companion.

Click on Registration.
Warning: Registration should normally be disabled.
For security reasons, and to prevent unauthorized users from being registered to your
system, disable Registration when you have finished registering the portables.

Use the information in the following table to check registration information.

Table 11 Handset registration and password information
Attribute

Value

Description

Registration

Y, N

You must enable registration for the entire Business
Communications Manager system to allow registration of
individual portables.
After you have registered the sets, come back and disable
registration by setting this field to N.

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Chapter 2 Configuring Companion handsets

Table 11 Handset registration and password information (Continued)
Attribute

Value

Description

Credits available

Read-only.

This field shows the number of credits that are available for
handset registration.
This number must be any positive number to allow portables to be
registered. The number decrements by one with each successful
registration. The number increments when a telephone is
deregistered. More credits can be added by purchasing additional
keycodes.

Registration password

Enter the digital code that needs to be identified on the handset to
allow access to the system. This number can be changed, as
required.
Tips: You can choose any combination of one to six digits for the password. It is
easier to remember the password if the digits spell a word. Provide this
password only to selected personnel, to prevent unauthorized access to
programming. The implications of such access can include the rearrangement
of line assignments, which can affect the operation of the Business
Communications Manager.

Using portable DNs to show handset status
After you enable registration for your Business Communications Manager system, a series of
extension numbers (565 to 596) are automatically available for registration. Check that an
extension number is available before registering a portable telephone to it.
To view registered and available DNs:
1

Click on the keys beside Services, Telephony Services, Companion, Registration, Portable
DNs.

Click a portable DN (for example, DN 471).
The DN status box appears.
If the extension number shows a status of Available, it is ready for registering a Companion
portable telephone.
If the extension number shows a status of Registered, a Companion portable telephone is
already registered to that extension number. In this case, you can pick a different extension
number, or deregister the current portable telephone. You must perform deregistration both at
the portable and from Unified Manager.

Business Communications Manager Companion Configuration Guide

Chapter 2 Configuring Companion handsets

Registering Companion portables
To register each portable with Business Communications Manager:
•
•

Enter the Registration password on each portable.
Verify that the portable operates properly.

When you distribute the portables, tell the users that the portables are registered and give them the
corresponding extension numbers.
Note: You cannot register a portable to more than one extension number per system.
You cannot register more than one portable to one extension number.
You can register a portable to more than one system. If a portable telephone is to be used in
more than one Business Communications Manager system, its owner must know which
registration slot number was used to register the portable telephone with each system. Nortel
Networks recommends that users register their most frequently used system in slot 1.
If a portable telephone is lost or broken, deregister it from the system before replacing it
with another portable telephone.

Deregistering a handset
Deregister an extension number from Unified Manager when:
•
•

You must replace the portable due to loss or breakage.
You want to assign the handset to a user with a different telephone number.

To deregister a portable:
1

Click the keys beside Services, Telephony services, Companion, Registration,
Portable DNs.

Click a portable DN (for example, DN 471).
The DN status window appears.

On the Configuration menu, click Deregister.
Note: This procedure does not clear the registration data in the portable. You must also
deregister from the portable telephone (“on-the-air” deregistration).
For information about deregistering your portable telephone, refer to your Companion
Portable Telephone User Guide.

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Chapter 2 Configuring Companion handsets

Companion DN record parameters
Companion DNs are programmed in the same way as other Business Communications Manager
telephones. However, some programming settings do not affect the operation of the portable.
The following table shows the recommended settings for using Companion on the Business
Communications Manager. For detailed telehone configuration information refer to the
Programming Operations Guide.
Table 12 Companion telephone programming
Programming
level

Programming
option

Setting

Notes

System DNs...,
DN XXX,
Line access

Answer DNs

This is the number of the stationary telephone
that is twinned with the handset. When the
stationary telephone gets a call, the Companion
mirrors the call.

System DNs...,
DN XXX,
Capabilities

Forward
no answer

Fwd to:

Fwd Delay:

This stops the Companion portable from ringing
when the call is forwarded to its new
destination. The portable user can still answer
the call, but it does not ring.
The settings for Forward no answer are found
under System DNs/Active Companion DNs/
DN##/Capabilities in the Unified Manager.

Forward on busy

Do not disturb
on busy

Handsfree

Handsfree
answerback

None

Pickup group

Paging

Page zone

Direct dial

Set 1

Hotline

None

Priority call

System DNs.../DN Set lock
Y
XXX/Restrictions/
Allow last number
Y
Set Restrictions
Allow saved number Y
Allow link

Y or N

A portable can be part of a pickup group and
answers calls ringing at telephones in the same
group when the user enters FEATURE 76.

A portable cannot be a Direct dial telephone. It
can use the Direct dial digit.
Requires special configuration of hardware and
programming
Does not apply to portables.
Does not apply to portables.
Does not apply to portables.
This can be set to N for portables.

Business Communications Manager Companion Configuration Guide

Chapter 2 Configuring Companion handsets

Handset features and restrictions
Your Companion cordless telephone system uses multiple base stations to provide full coverage
around your office.
As you move from one part of your office to another, your call passes from one base station to the
next.
•

•
•

In rare instances, during a Message session, softkey display prompts on your portable may
disappear. This is a normal condition and is improved by staying within range of a base
station.
While you are moving within range, you may hear a slight clipping during a call. Clipping
occurs as a call is handed off from one base station to the next.
Problems with lost connections are rare, but if you notice an increase in occurrences, your base
stations may need to be moved or reprogrammed. Contact your installer to change the base
station configuration. (In the U.S. you need to obtain UTAM Inc. approval before making
changes to the base station configuration for Companion systems.) For more information, refer
to Business Communications Manager Programming Operations Guide.
Note: If you try to send a message from a desk telephone to a portable telephone, the
display of the desk telephone shows Can’t send msg.

If there is a decrease in voice quality while you are moving with a portable telephone, you may be
moving out of range from a system base station. There are three possible reasons for this:
•
•
•

The base station that covers the area you are moving into is busy or unable to pick up your
call.
Large pieces of furniture or movable partitions block the signal between you and the base
station.
You have moved out of the range covered by your system. To reconnect, retrace your steps
until you are back in range.

P0605793 02

Chapter 2 Configuring Companion handsets

Feature access for Companion
It is possible to use many of the same system features available to a Business Communications
Manager telephone on your cordless telephone. For more information about features and the
special codes required to use them, refer to the feature card that came with your portable
telephone. The following table describes the Business Communciations Manager call features that
the Companion can access.
Table 13 Features available to a Companion portable handset
Feature

Description

Call Forward

Send calls to another telephone in your system. The display does not
indicate that calls are being forwarded. Hunt Group calls override all
Call Forward features. A Hunt Group extension can be a Call Forward
destination.

Call Information

The display shows the name or extension of an internal caller. If your
system is equipped to receive CLASS information (Caller ID), the
external call information appears on the display.

Call Park

Park a call.

Call Park Retrieval

Retrieve a parked call.

Cancel Call Forward

Cancel the Call Forward feature, where calls are automatically sent to
another telephone in the system.

Conference

Create a three-way call.

Directed Call Pickup

Answer any telephone that is ringing in the system. This feature must
be enabled in the system.

Group Pickup

Answer a call ringing on another set within the same pickup group.

Host system signaling

Use link and pause.

Line Pool

Use line pools the same way a desk telephone does.

Mute

Prevent other callers from hearing you. Also, you can mute incoming
calls from ringing on a portable telephone.

Page

Page an individual telephone, several telephones, external speakers,
or the entire system. A Hunt Group extension cannot be in a page
zone.
Note: Portable handsets cannot receive pages.

Pause

Program an external autodial sequence to insert a 1.5 second delay.

Prime line

This may be either an Intercom Line, an Assigned Line or a Line Pool.
Handsets without line buttons cannot have a Prime Line assigned.

Privacy

In programming, change the privacy setting for an external line
assigned to the portable. This does not give the ability to change the
privacy setting on a call by call basis.

Release

End a call or programming session.

Speed Dial

System speed dial codes only. No personal speed dial codes. The
portable directory can store up to 50 telephone numbers.

Business Communications Manager Companion Configuration Guide

Chapter 2 Configuring Companion handsets

Table 13 Features available to a Companion portable handset (Continued)
Feature

Description

Switching between two
calls

Put one call on hold and speak to another caller.

Transfer

Transfer a call to another telephone.

Transfer using directory Transfer a call using your portable telephone directory.
Trunk Answer

Answer a ringing call for lines placed in a Service Mode.

Wireless Portable
Language Selection

Change the language of the prompts that appear on the portable
telephone display. Refer to “Language selection”.

Wireless Call Forward
No Answer

Forward a call without ringing. The portable user can answer a call but
it does not ring.

Language selection
The system supports a primary default language and up to three alternate languages, depending on
the system profile.
Press **501

Language - Primary

Press **502

Language - Alternate

Press **503

Language - Alternate 2

Press **504

Language - Alternate 3

P0605793 02

Index
A
antenna
Canada, installation 34
certification 30
Co-axial cable, maximum length 35
directional, installation 35
external 31, 37
external installation 30
indoor 35
indoor directional external antenna, installation 35
indoor installation 35
indoor omni-directional external antenna, installation
35
installation restrictions 34
installation strategy 32
Lightning surge protector 39
lightning surge protector 34
maximum length cable 40
omni-directional 35, 37
outdoor omni-directional external antenna,
installation 37
passive 34
positioning 34
proprietary extension cable 30
RG-58A U coaxial cables 30
U.S. installation 31
antenna type, Companion 44

B
backup power, RPI 16
base station
clearances 27
connecting plug-top power supply 28
distances 26
hand-off 26
indoor antenna 35
installation 26
maximum cable 19
minimum distances 26
omnidirectional outdoor antenna 37
positioning 14, 26
powering up 29
proprietary extension cable 30
RG-58/U coaxial cable 34
RG-58A U antenna cable 30
TCM connections 28
termination board 27
turn off power 30
U.S. installation 31

updating software 29
wiring length, power 19
wiring RPI 19
BNC connector 31, 33, 40
bracket terminal board 27
BS-1 download 29

C
cables
maximum distance 19
call
switching between 52
Call Forward
cancel, Companion 51
Companion 51
no answer, Companion 52
Call information
Companion 51
Call Park
Companion 51
retrieval, Companion 51
cell
assignment, Companion 44
neighbors, Companion programming 45
radio neighbor, Companion 45
radios, Companion 45
channel split
Companion 13
clearances, Companion base station 27
clipping 50
coaxial cable 30, 34, 40
Companion
administration/maintenance tools 14
antenna type 44
base station 14, 26, 28
base station positioning 26
C3050 CT2Plus 14
C3050 Etiquette 14
C3060 14
cell assignment 44
cell neighbors 45
cell radio neighbor 45
cell radios 45
channel split limitations 13
coverage area, maximum 14
diagnostic software 14
disabling registration 46

Business Communications Manager Companion Configuration Guide

Index

double density 42
enable handset registration 46
enabling registration 46
external antenna 31, 37
handset credits 47
handset models 42
handset status 47
indoor antenna 35
install base station 27
licensing 42
lightning surge arrestor 31, 33
lightning surge arrestor, install 39
minimum distance, base station 26
portable telephone registration 29
powering up base station 29
radio ID 44
recommended settings 49
register handset 29, 46
registration password 47
RPI 15
software 13
UTAM approval 26, 46
UTAM messages 29

extensions
portable telephones 29
external antennas 37

F
FCC
certification, antennas 30
FDD
Companion 42
feature
cordless telephones 51
wireless Call Forward No Answer 52
wireless Portable Language Selection 52
Federal Communications Commission, see FCC

G
Group Pickup
Companion 51

Companion 3020 14

hand-off, Companion base station 26

Companion Base Station, see base station
components
RPI 18

handsets
registering 46
status, Companion 47

conference
Companion 51

host system signaling
Companion 51

Hunt groups
Companion 51

cordless telephones
Companion 50
DECT 50
features 51
credits, Companion handset 47

D
DECT
cordless handsets 50
handset models 42
licensing 42
Directed Pickup
Companion 51
directional antenna 35
disable
handset registration 46

E
enable
handset registration 46
P0605793 02

I
illustration 39
input wiring 22
install
base station 27
Companion 13
lightning surge protector 39

L
language
Companion 52
licensing
Companion and DECT 42
lightning protector, installation 30
lightning surge arrestor
installation 31
installation in Canada 39
installation in U.S. 33

Index
registration 29

lightning surge protector 34

positioning
antenna 34
Companion base station 26

limitations
Companion, channel split 13
Line pool
using, Companion 51

power
Companion RPI

lost calls, troubleshooting 50

power supply
RPI 16

M
minimum distances, Companion base station 26

prime line
Companion 51

mute
Companion 51

Privacy
Companion 51

process map
configuring lines 43

NetVision
handsets 42

programming the Companion 14
proprietary extension cable 30
PSU, RPI requirements 16

O
obstructing antennas 34

omnidirectional antenna 35, 37

radio ID 44

out of range 50

range 50

outdoor antennas 30

re-evaluation, see Companion programming 44
registration, Companion 46, 48

regulatory information 2

page
Companion 51

release
using, Companion 51

passive antenna 34

Remote Power Interconnect, see RPI

password
Companion 47

restrictions
antenna installation 34

Pause
Companion 51

RG-58/U coaxial cable 34

PDD
Companion 42

RJ11 jacks 28

RG-58A U coaxial cables 30

plug-top power supply on base station 28
polarity, TCM connections 27
portable handsets 42
Business Communications Manger features 51
Companion components 44
Companion password 47
using 50
voice quality 50
Portable Language Selection 52
portable telephone
Companion 14
Companion installation 29
DN range 29
extension numbers 29

RPI
backup power requirements 16
cabling distance 19
clearance 17
components 18
connecting 20
input connectors 22
input wiring 22
installation 15
maximum cable 19
mounting 17
opening 17
output connectors 21
overheating 17
power supply 16
requirements 16

Business Communications Manager Companion Configuration Guide

Index

RPI-16 BIX UL 16
RPI-16 BIX wiring chart 24
RPI-8 BIX UL 16
RPI-8 BIX wiring chart 23
turn off before connecting 27
ventilation 17
wiring 19
input connections 22
output connections 21
wiring charts 23

S
softkey display prompts, troubleshooting 50
speed dial
Companion 51
surge arrestor, Companion (U.S.) 33
surge protector 34
proprietary extension cable 30
warning 30
wire gauge 33
surge protectors 30
switching between calls
Companion 52

T
T7406 42
TCM connections, base station 28
telephones
adding wireless units 13
trademarks 2
transfer
Companion 52
troubleshooting
decrease in voice quality 50
lost calls 50
softkey display prompts 50
trunk answer
Companion 52

U
uninterruptible power supply (see UPS)
UPS, RPI 16
UTAM 26, 29
UTAM, Companion keyword 46

V
voice quality 50
P0605793 02

W
wire color 23
wire gauge, surge protector 33
wireless
adding to system 13
base station installation 26
registering handsets, Companion 29
see Companion and DECT
wiring
RPI 19

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