Avaya Companion Configuration Guide

2015-06-01

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Page Count: 56

Preface
Chapter 1
Installing the Companion system
Chapter 2
Configuring Companion handsets
Index

Part No. P0605793 02

Business Communications

Manager

Companion Configuration

Guide

P0605793 02

The information in this document is subject to change without notice. The statements, configurations, technical data, and

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied

warranty. Users must take full responsibility for their applications of any products specified in this document. The

information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

Contents 3

Business Communications Manager Companion Configuration Guide

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

USA and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Presales Support (CSAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

EMEA (Europe, Middle East, Africa) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CALA (Caribbean & Latin America) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

APAC (Asia Pacific) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 1

Installing the Companion system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Companion components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Hardware installation process map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing the Companion hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Remote power interconnect (RPI) unit overview . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Mounting the RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Wiring the base station and connecting the RPI . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Connecting the RPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

RPI output connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

RPI input connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Companion base station installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Positioning a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Attaching a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Registering Companion telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Restarting the system after a software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Installing external antennas and lightning surge protection . . . . . . . . . . . . . . . . . . . . . 30

Read before you install equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing antennas (United States of America) . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Before you install an outdoor antenna (USA) . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installing an outdoor antenna (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Installing a lightning surge protector (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Installing antennas (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Outdoor requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing an indoor directional antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installing an indoor omnidirectional antenna (Canada) . . . . . . . . . . . . . . . . . 35

4Contents

P0605793 02

Installing an outdoor omnidirectional antenna (Canada) . . . . . . . . . . . . . . . . 37

Installing a lightning surge protector (Canada) . . . . . . . . . . . . . . . . . . . . . . . . 39

Chapter 2

Configuring Companion handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Companion overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Process map: Companion portable handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Defining radio data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using Reevaluation to assign cells to base stations . . . . . . . . . . . . . . . . . . . . . . . 44

Programming base station radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Defining base station cells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Enabling Companion handset registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Enabling registration or changing the password . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using portable DNs to show handset status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Registering Companion portables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Deregistering a handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Companion DN record parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Handset features and restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Feature access for Companion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Language selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Business Communications Manager Companion Configuration Guide

Figures

Figure 1 Process map: Installing Companion support hardware . . . . . . . . . . . . . . . . . . . 14

Figure 2 RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 3 RPI mounting holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 4 Opening the RPI cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 5 RPI components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Figure 6 RPI connector printed-circuit board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Figure 7 Output connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 8 Input connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 9 Bracket termination board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Figure 10 Slide the cover on bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Figure 11 Installed antenna and lightning surge protectors (USA) . . . . . . . . . . . . . . . . . . 31

Figure 12 Antenna with antenna bracket (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Figure 13 Lightning surge protector and bracket (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Figure 14 Indoor directional external antenna (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Figure 15 Indoor omnidirectional external antenna (Canada) . . . . . . . . . . . . . . . . . . . . . . 36

Figure 16 Install the outdoor omnidirectional external antenna (Canada) . . . . . . . . . . . . . 38

Figure 17 Install the lightning surge protector (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Figure 18 Companion headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figure 19 Process map: Setting up Companion handsets for registration . . . . . . . . . . . . . 43

P0605793 02

Business Communications Manager Companion Configuration Guide

Tables

Table 1 RPI Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Table 2 Cable distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Table 3 Input wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Table 4 RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Table 5 RPI-16 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Table 6 Minimum distance between office areas and base stations . . . . . . . . . . . . . . . . 27

Table 7 Clearance for the base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 8 UTAM messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Table 9 Radio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Table 10 Cell information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Table 11 Handset registration and password information . . . . . . . . . . . . . . . . . . . . . . . . . 46

Table 12 Companion telephone programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Table 13 Features available to a Companion portable handset . . . . . . . . . . . . . . . . . . . . 51

P0605793 02

Business Communications Manager Companion Configuration Guide

Preface

This guide explains how to install and program Companion base stations and handsets.

Before you begin

This guide assumes the following:

• The Business Communications Manager is installed and initialized, and all hardware appears

to be working.

• That a site survey has been conducted and the installer has access to these plans.

• That all configuration operators have a working knowledge of the Windows operating system

and graphical user interfaces.

Symbols used in this guide

This guide uses symbols to draw your attention to important information. The following symbols

appear in this guide:

Caution: Caution Symbol

Alerts you to conditions where you can damage the equipment.

Danger: Electrical Shock Hazard Symbol

Alerts you to conditions where you can get an electrical shock.

Warning: Warning Symbol

Alerts you to conditions where you can cause the system to fail or work improperly.

Note: Note Symbol

A Note alerts you to important information.

Tip: Tip Symbol

Alerts you to additional information that can help you perform a task.

Security Note: This symbol indicates a point of system security where a default should

be changed, or where the administrator needs to make a decision about the level of

security required for the system.

10 Preface

P0605793 02

Text conventions

This guide uses the following text conventions:

How to get help

USA and Canada

Authorized Distributors - ITAS Technical Support

Telephone:

1-800-4NORTEL (1-800-466-7835)

If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.

If you do not yet have a PIN Code, or for general questions and first line support, you can enter

ERC 338#.

Website:

http://www.nortelnetworks.com/support

Presales Support (CSAN)

Telephone:

1-800-4NORTEL (1-800-466-7835)

Use Express Routing Code (ERC) 1063#

EMEA (Europe, Middle East, Africa)

Technical Support - CTAS

Telephone: 00800 800 89009

Fax: 44-191-555-7980

email: emeahelp@nortelnetworks.com

angle brackets (< >) Indicates that you choose the text to enter based on the description

inside the brackets. Do not type the brackets when entering the

command.

Example: If the command syntax is: ping <ip_address>

you enter: ping 192.32.10.12

bold Courier text Indicates command names and options and text that you need to enter.

Example: Use the dinfo command.

Example: Enter show ip {alerts|routes}.

italic text Indicates book titles

plain Courier

text Indicates command syntax and system output, for example, prompts

and system messages.

Example: Set Trap Monitor Filters

FEATURE

HOLD

RELEASE

Indicates that you press the button with the coordinating icon on

whichever set you are using.

Preface 11

Business Communications Manager Companion Configuration Guide

CALA (Caribbean & Latin America)

Technical Support - CTAS

Telephone: 1-954-858-7777

email: csrmgmt@nortelnetworks.com

APAC (Asia Pacific)

Technical Support - CTAS

Telephone: +61 388664627

Fax: +61 388664644

email: asia_support@nortelnetworks.com

12 Preface

P0605793 02

Business Communications Manager Companion Configuration Guide

Chapter 1

Installing the Companion system

This section describes the process for installing a Companion wireless system.

This book assumes the following has been completed:

• A site survey has been completed and you have determined the exact locations of the base

stations around your site.

You have determined how many handsets you want.

To determine this, you need to know whether your system has a DS30 channel 2/6 or 3/5 split.

• The Companion requires a DSM8 module for every 32 handsets. You can assign a maximum

of 32 Companion handsets per DSM because the Companion system can use both B channels.

You can install a maximum of two DSM8s or one DSM32 for Companion handsets, per

system, providing your system is configured with a DS30 channel 2/6 split. Refer to the

Business Communications Manager Installation and Maintenance Guide for detailed hardware

configuration.

This section includes the following information:

•“Companion components” on page 13

•“Hardware installation process map” on page 14

•“Companion components” on page 13

•“Installing the Companion hardware” on page 15

•“Installing external antennas and lightning surge protection” on page 30

Companion components

Your Companion portable telephone allows you to leave your desk without missing telephone

calls. The telephones can access most Business Communications Manager business features such

as call forward, call transfer, voice conference, and voice messaging using feature codes.

Business Communications Manager Companion has four main components:

Software - Companion software manages the telephone traffic between Companion base stations

and portable telephones. Base stations connect to the Business Communications Manager in the

same way that Business Communications Manager telephones do. You register the Companion

portable telephones on the system. They do not require any ports on the system. You can connect a

maximum of 60 portable telephones and a maximum of 32 base stations (32 cells) to the system.

Note: If you choose a 3/5 channel split for your system, you cannot assign a module to

channel 7. This limits you to a maximum of 16 base stations, which can support a

maximum of 30 handsets.

14 Chapter 1 Installing the Companion system

P0605793 02

Companion base stations — Position the base stations around the coverage area to send and

receive calls between the portable telephones and Business Communications Manager. Base

stations use digital radio technology and support handoff and roaming within the coverage area.

The coverage area can be a maximum of 160,000 square meters (1,700,000 square feet) when

using the maximum number of base stations.

Companion wireless handsets — Business Communications Manager supports the following

wireless handsets: Companion 3020, Companion C3050 Etiquette, Companion C3050 CT2Plus,

and Companion C3060.

The portable telephones used with your Business Communications Manager system are small,

lightweight units with complete digital performance to provide clear voice quality. Companion

portable telephones feature a three-line, 16-character, alphanumeric display.

Administration and maintenance tools — Programming of the Companion system is easily and

quickly done through the Business Communications Manager Unified Manager. You can assign

portable telephones to the system, check base station parameters, and enable and disable

registration through programming.

Companion Diagnostics software allows you to run diagnostics on the wireless system. You run

the diagnostics using a personal computer located at the customer site or in a remote location.

Hardware installation process map

The following figure provides an overview of the process for installing the support hardware for a

Companion wireless system.

Figure 1 Process map: Installing Companion support hardware

DSM module

installed and

configured

Install remote power

interconnect (RPI)

Install external

antennas and

lightning protection,

if required

Install base stations

Restore system

to operation

Business

Communications

Manager

Companion

equipment

Connect base stations to DSM

Configure DN

records for the

handsets

*In the United States, you must enter

a UTAM keycode before you register

the handsets.

Chapter 1 Installing the Companion system 15

Business Communications Manager Companion Configuration Guide

Installing the Companion hardware

The Companion hardware must be in place and configured before you can use the handsets to

connect to the Business Communications Manager. This section describes the installation of the

various pieces of hardware.

The base station has the option of using internal or external antennas. For most installations, the

internal antenna will be used. If you need to install external antennas, refer to “Installing external

antennas and lightning surge protection” on page 30.

This section contains the following information:

•“Remote power interconnect (RPI) unit overview” on page 15

•“Mounting the RPI unit” on page 17

•“Wiring the base station and connecting the RPI” on page 19

•“Companion base station installation overview” on page 26

•“Positioning a Companion base station” on page 26

•“Attaching a Companion base station” on page 27

Remote power interconnect (RPI) unit overview

The remote power interconnect unit (RPI) provides remote power for base station support.

The following figure shows a diagram of the RPI.

Figure 2 RPI unit

Note: Companion wireless availability is region-specific. This option also requires a

software keycode for activation.

16 Chapter 1 Installing the Companion system

P0605793 02

There are two versions of the RPI unit:

• The RPI-8 BIX UL supports a maximum of eight base stations.

• The RPI-16 BIX UL supports a maximum of 16 base stations.

Each RPI has a connection printed-circuit board and either one (RPI-8 BIX UL) or two (RPI-16

BIX UL) power supply units (PSUs). The maximum input power consumption of an RPI is 240 W.

If you use a UPS 48 V dc backup source, the maximum input power requirement of the RPI is

140 W.

You can upgrade an RPI-8 BIX UL to an RPI-16 BIX UL by installing a second PSU to the RPI-8

BIX UL.

If you distribute the RPIs around the site, the number and type of RPIs depend on where you place

them and how you power the base stations.

To determine how many base stations and how many PSUs you need for the number of base

stations, use the following table:

Caution: The RPI unit must have the DC backup power supplied by a UL listed universal

power supply (UPS).

The UPS must have an output voltage rating of 44 to 52 V DC, with a maximum fault

current limit of 6 A to protect the RPI output wiring. If these requirements are not met, it is

necessary to use class 1 wiring.

Warning: You must install the RPI units inside a building.

The AC outlet powering the RPI must be installed near the equipment and must be easily

accessible.

The length of the RPI cord, from the outside surface of the unit to the plug, must be a

minimum of 1.3 m (4.5 ft) and a maximum of 4.6 m (15 ft).

Table 1 RPI Requirements

Base stations RPI-16 and RPI-8 required PSUs required

1–8 1 RPI-8 1 PSU

9–16 1 RPI-16 2 PSUs

17–24 1 RPI-16 and 1 RPI-8 3 PSUs

25–32 2 RPI-16 4 PSUs

Chapter 1 Installing the Companion system 17

Business Communications Manager Companion Configuration Guide

Mounting the RPI unit

When you mount the RPI unit, ensure you are following these guidelines before you start with

step 1 below:

• Leave a clearance of a minimum of 125 mm (5 in.) around the RPI to provide acceptable

ventilation and to prevent overheating.

• Leave a clearance of a minimum of 300 mm (12 in.) between two RPIs if you are installing

them above one another, to provide acceptable ventilation and to prevent overheating.

• Install RPIs a minimum of 300 mm (12 in.) from the ceiling.

1Partially screw in two #10 50 mm (2 in.) screws using the keyholes in the back of the unit, at

the top, as a guide. Refer to the following figure.

Figure 3 RPI mounting holes

2Open the cover with a screwdriver.

aOn the latch on the right side of the unit, use the screwdriver to push in, and then down, to

release the latch.

bRemove the cover by lifting it up. Refer to the following figure.

Figure 4 Opening the RPI cover

325 mm

(13 in.)

25 mm

(1 in.)

50 mm

(2 in.)

300 mm

(12 in.)

Keyholes

18 Chapter 1 Installing the Companion system

P0605793 02

3Hang the RPI on the two screws and tighten the screws.

4Install the remaining two screws.

5Feed the power cord through the bottom of the RPI.

6Route it through the clip and around the strain relief support. The following figure shows how

to route the power cord.

Figure 5 RPI components

7Route the power cord to the input power socket just to the left of PSU 1, on the left.

8Connect the plug to the socket.

9Follow the appropriate wiring instructions in the wiring charts in the next section, “Wiring the

base station and connecting the RPI”.

10 After the cable is wired correctly, connect the RPI power cord to the ac outlet.

11 Label each RPI.

Caution: Do not apply power to the RPI until its installation and wiring are complete.

PSU 1 PSU 2

(if equipped)

Up to 16 outputs

(TCM + power)

Up to

inputs

(TCM) Connection board

Jumper lead to PSU 2

Power cord

Grounding strap

Power supply cabling

Strain relief support

Clip

Grounding plates

Ferrite rings

The RPI-8 has grounding straps and

plates fitted to allow an upgrade to

an RPI-16.

Chapter 1 Installing the Companion system 19

Business Communications Manager Companion Configuration Guide

Wiring the base station and connecting the RPI

The maximum two-way DC loop resistance for power pairs, including interconnections for each

base station, is 75 ohms. You need one or two power pairs between the RPI and the base station.

The number of power pairs depends on the wire size of the power pair and the distance between

the base station and the RPI.

This section contains this information:

•“Connecting the RPI” on page 20

•“RPI output connections” on page 21

•“RPI input connections” on page 22

•“RPI-8 BIX wiring chart” on page 23

•“RPI-8 BIX wiring chart” on page 24

The maximum cable distances allowed between the RPI and the base station depend on the size of

wire you use. Refer to the following table.

Caution: Do not run unprotected power cables outdoors.

Table 2 Cable distances

Wire size Single pair Double pair

0.6 mm (22 AWG) 800 m (2,500 ft.) 1200 m (4,000 ft.)

0.5 mm (24 AWG) 500 m (1,500 ft.) 1000 m (3,000 ft.)

Caution: When you use two power pairs, connect both pairs with the same polarity.

20 Chapter 1 Installing the Companion system

P0605793 02

Connecting the RPI

Connect the power pairs to the correct connectors. The following figure shows the location of the

input and output connectors on the RPI connector printed-circuit board.

Figure 6 RPI connector printed-circuit board

OBIX1 OBIX2 OBIX3 OBIX4 OBIX9 OBIX10 OBIX11 OBIX12

OBIX5 OBIX6 OBIX7 OBIX8 OBIX13 OBIX14 OBIX15 OBIX16

IBIX1IBIX3IBIX2IBIX4

0B1X1 0B1X2 0B1X3 0B1X4 0B1X9 0B1X10 0B1X11 0B1X12

0B1X5 0B1X6 0B1X7 0B1X8 0B1X9 0B1X13 0B1X14 0B1X15

IBIX4 IBIX3 IBIX2 IBIX2

Chapter 1 Installing the Companion system 21

Business Communications Manager Companion Configuration Guide

RPI output connections

Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors.

The following figure shows how to route the output pairs. If you use one pair to power a base

station, connect the power pair to -PWR(1) and +PWR(1). If you use two pairs to power a base

station, connect one pair to -PWR(1) and +PWR(1), and the second pair to -PWR(2) and

+PWR(2).

Figure 7 Output connector pinout

Caution: Ensure both pairs have the same polarity.

If you connect two power pairs with opposite polarities, you can damage the base station

and RPI.

OBIXn

-PWR(1)

TCM

+PWR(1)

-PWR(2)

+PWR(2)

OBIXn

-PWR(1)

-PWR(2)

TCM

+PWR(1)

+PWR(2)

22 Chapter 1 Installing the Companion system

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RPI input connections

Feed the TCM input pairs from the Business Communications Manager distribution frame through

the top of the RPI and route them to the input connectors (IBIX1 to IBIX4).

The following figure shows how to route the input pairs. The maximum number of input pairs in

an RPI installation is 16.

Figure 8 Input connector pinout

The table below lists the pinout and signal references.

Table 3 Input wiring

Connector Pin Signal Output connector

IBIX1 1, 2 TCM 1 OBIX1

3, 4 TCM 2 OBIX2

5, 6 TCM 3 OBIX3

7, 8 TCM 4 OBIX4

IBIX2 1, 2 TCM 5 OBIX5

3, 4 TCM 6 OBIX6

5, 6 TCM 7 OBIX7

7, 8 TCM 8 OBIX8

IBIX3 1, 2 TCM 9 OBIX9

3, 4 TCM 10 OBIX10

5, 6 TCM 11 OBIX11

7, 8 TCM 12 OBIX12

IBIX4 1, 2 TCM 13 OBIX13

3, 4 TCM 14 OBIX14

5, 6 TCM 15 OBIX15

7, 8 TCM 16 OBIX16

IBIXn

Pin 3 Pin 1

Pin 2Pin 4Pin 6Pin 8

Pin 5Pin 7

Pin 7

IBIXn

Pin 5 Pin 3 Pin 1

Pin 8 Pin 6 Pin 4 Pin 2

Chapter 1 Installing the Companion system 23

Business Communications Manager Companion Configuration Guide

RPI-8 BIX wiring chart

The following table lists the wiring chart for the RPI-8 BIX.

Table 4 RPI-8 BIX wiring chart

Pin RPI Connector printed-circuit board Label Wire color

OBIX1

BS1

-PWR White-Blue

1Blue-White

27 TCM White-Orange

2 Orange-White

28 +PWR White-Green

3Green-White

OBIX2

BS2

-PWR White-Brown

4Brown-White

30 TCM White-Slate

5Slate-White

31 +PWR Red-Blue

6Blue-Red

OBIX3

BS3

-PWR Red-Orange

7Orange-Red

33 TCM Red-Green

8 Green-Red

34 +PWR Red-Brown

9Brown-Red

OBIX4

BS4

-PWR Red-Slate

10 Slate-Red

36 TCM Black-Blue

11 Blue-Black

37 +PWR Black-Orange

12 Orange-Black

OBIX5

BS5

-PWR Black-Green

13 Green-Black

39 TCM Black-Brown

14 Brown-Black

40 +PWR Black-Slate

15 Slate-Black

24 Chapter 1 Installing the Companion system

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RPI-8 BIX wiring chart

The following table lists the wiring chart for the RPI-16 BIX.

OBIX6

BS6

-PWR Yellow-Blue

16 Blue-Yellow

42 TCM Yellow-Orange

17 Orange-Yellow

43 +PWR Yellow-Green

18 Green-Yellow

OBIX7

BS7

-PWR Yellow-Brown

19 Brown-Yellow

45 TCM Yellow-Slate

20 Slate-Yellow

46 +PWR Violet-Blue

21 Blue-Violet

OBIX8

BS8

-PWR Violet-Orange

22 Orange-Violet

48 TCM Violet-Green

23 Green-Violet

49 +PWR Violet-Brown

24 Brown-Violet

Table 5 RPI-16 BIX wiring chart

Pin RPI Connector printed-circuit board Label Wire color

OBIX9

BS9

-PWR White-Blue

1Blue-White

27 TCM White-Orange

2 Orange-White

28 +PWR White-Green

3Green-White

OBIX10

BS10

-PWR White-Brown

4 Brown-White

30 TCM White-Slate

5Slate-White

31 +PWR Red-Blue

6Blue-Red

Table 4 RPI-8 BIX wiring chart (Continued)

Pin RPI Connector printed-circuit board Label Wire color

Chapter 1 Installing the Companion system 25

Business Communications Manager Companion Configuration Guide

OBIX11

BS11

-PWR Red-Orange

7Orange-Red

33 TCM Red-Green

8 Green-Red

34 +PWR Red-Brown

9Brown-Red

OBIX12

BS12

-PWR Red-Slate

10 Slate-Red

36 TCM Black-Blue

11 Blue-Black

37 +PWR Black-Orange

12 Orange-Black

OBIX13

BS13

-PWR Black-Green

13 Green-Black

39 TCM Black-Brown

14 Brown-Black

40 +PWR Black-Slate

15 Slate-Black

OBIX14

BS14

-PWR Yellow-Blue

16 Blue-Yellow

42 TCM Yellow-Orange

17 Orange-Yellow

43 +PWR Yellow-Green

18 Green-Yellow

OBIX15

BS15

-PWR Yellow-Brown

19 Brown-Yellow

45 TCM Yellow-Slate

20 Slate-Yellow

46 +PWR Violet-Blue

21 Blue-Violet

OBIX16

BS16

-PWR Violet-Orange

22 Orange-Violet

48 TCM Violet-Green

23 Green-Violet

49 +PWR Violet-Brown

24 Brown-Violet

Table 5 RPI-16 BIX wiring chart (Continued)

Pin RPI Connector printed-circuit board Label Wire color

26 Chapter 1 Installing the Companion system

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Companion base station installation overview

Before you install portable equipment, ensure that a site planner determines base station locations

and records the base station information in a provisioning record.

Before you install or move wireless equipment in the United States, check that you have approval

from UTAM Inc.

The United States FCC has appointed UTAM Inc. as the body responsible for coordinating and

verifying the installation or relocation of unlicensed, personal wireless communication devices. To

comply with UTAM Inc., the system uses keys and credits to control user capacity and to ensure

system location verification. You require these software keys and credits to activate Companion

services. You purchase these credits at the time you place the order.

Positioning a Companion base station

Avoid installing base stations on large concrete or marble columns because these columns affect

radio coverage. If possible, place the base station a minimum of 1 m (40 in.) from these types of

columns. Do not install a base station with the antenna housings near metal objects. Be careful not

to damage existing wiring or panels.

Do not position base stations in ducts, plenums, or hollow spaces used to transport environmental

air except where the duct, plenum or hollow space is created by a suspended ceiling having lay-in

panels. When you need more than one base station in a cell to meet traffic requirements, position

the base stations at the same cell center.

To place all base stations in the same cell center:

• for the USA, a minimum of 54 in. and a maximum of 9 ft. 9 in. distance between the center of

one base station to the center of another

• for Canada, a minimum of 9 cm and a maximum of 1.5 m distance from edge to edge

Position base stations away from office areas or areas with high portable telephone traffic. The

table below shows the minimum distance between office areas and base stations. Install the base

station on the ceiling or high on walls to maintain these minimum distances.

Caution: You must install all base stations within 1230 m (4000 ft., TCM wiring length)

of the BCM1000 or base station module.

To optimize seamless hand off, the difference in TCM wiring length between neighboring

base stations must not exceed 300 m (1,000 ft.).

Warning: Never install base stations in rows.

Chapter 1 Installing the Companion system 27

Business Communications Manager Companion Configuration Guide

Attaching a Companion base station

Install base stations on a wall or on a ceiling. When installing base stations on a wall, install them

with their covers at the bottom, as shown in the figure below. Allow for clearances around the base

station as indicated in the following table.

Installing the base station:

1Fasten the bracket into position using two #8 38-mm (1-1/2 in.) screws.

2Route the cable from the BCM1000 through the top or bottom opening.

3Wind any excess cable around the posts, then fasten the cable under the strain relief.

4Connect the wires to the BIX connector on the bracket termination board as shown in the

following figure.

Figure 9 Bracket termination board

Table 6 Minimum distance between office areas and base stations

Number of base stations in the cell Minimum distance between office areas and base stations

11 m (40 in.)

2 1.4 m (56 in.)

31.8 m (72 in.)

4 2 m (80 in.)

Table 7 Clearance for the base stations

Clearance conditions Canada USA

Clearance from all other objects 9 cm 3.5 in.

Vertical clearance from base station center to base station center 27 cm 54 in.

Horizontal clearance from base station center to base station center 41 cm 54 in.

-PWR(1) TCM

+PWR(1)

+PWR(2)

-PWR(2)

TCM

RJ11 jack

TCM

RJ11 jack

TCM

-PWR(1)

-PWR(2)

+PWR(1)

+PWR(2)

28 Chapter 1 Installing the Companion system

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The polarity of the TCM connections is not important. If you connect the two power pairs to

the bracket terminal board of the base station, you must connect the power pairs with the same

polarity.

5Install the base station on the bracket. Snap it into position.

6Connect the power RJ-11 jumper lead to the RJ-11 jacks on the termination board and the base

station.

7For plug top power supplies only, connect the power supply connector to the base station

power connector. Make sure the base station uses a class 2 plug top power source only.

8In the space provided on the label attached to the lower right corner of the mounting bracket,

record the port number used.

Include the marking information for all of the base stations on the completed installation floor

plans.

9Slide the cover on the bracket, using the guide to position it correctly. Refer to the following

figure.

10 Snap it into place.

Figure 10 Slide the cover on bracket

Caution: Ensure that the RPI is off before connecting power pairs to the base station.

Caution: If you insert the power supply connector in the wrong direction, you can

damage the plug top power supply and the base stations.

Position the power supply connector in the correct direction and push it into place.

Chapter 1 Installing the Companion system 29

Business Communications Manager Companion Configuration Guide

Registering Companion telephones

To use Companion portable telephones, you must first install radio base stations to transmit and

receive radio signals to and from the portable telephones. See “Companion base station installation

overview” on page 26.

You use a different method to install portable telephones than desktop telephones. There are no

direct connections between the portable telephones and the system.

Do the following:

• Install the batteries and battery charging units for each portable, using the instructions that

come with the portable.

• Enter the software keys for Companion in the Business Communications Manager Unified

Manager under Software keys

• Register every Companion portable for use with the system.

Restarting the system after a software update

If you added a base station that requires a software update, the system begins downloading the

software to the base station. The display shows BS-1 Dload Start.

1Press CLEAR to clear the message. When the base station software finishes downloading, the

BS-1 Dload Done appears.

2Press CLEAR to clear the message. Some base stations do not power up at the same time, and

this message repeats at the beginning of each download.

In the United States, after restarting, the display shows one of the messages listed in the following

table:

Note: You must register a portable telephone before you can use it. By default,

Companion portable telephones are not assigned extension numbers. The range of portable

extensions available for wireless registration is 565 to 596. For more information about

registering and programming Companion portables, refer to “Configuring Companion

handsets” on page 41.

Table 8 UTAM messages

If display shows See

UTAM code req’d System logical identifier (LID) information

UTAM test failed See alarm codes in the Windows NT event log.

Warning: A loss of unlicensed transition and management for microwave (UTAM)

information occurs when upgrading US Business Communications Manager systems.

You need UTAM Recovery Codes.

30 Chapter 1 Installing the Companion system

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Installing external antennas and lightning surge protection

You can use external antennas to provide a broad range for your Companion system. Ensure that

any external installations comply with local regulations and include lightning surge protection.

This section contains the following procedures:

•“Installing antennas (United States of America)” on page 31

•“Installing a lightning surge protector (USA)” on page 33

•“Installing antennas (Canada)” on page 34

Read before you install equipment

• You must install the antenna vertically. Refer to “Before you install an outdoor antenna

(USA)” on page 31.

• Use #8, 12 mm to 50 mm (1/2 in. to 2 in.) screws to install the antenna bracket and lightning

surge protector bracket to the wall.

• Always ensure that the antenna is clear of any adjacent obstruction or metal objects. If you use

more than one external antenna at a cell center, separate the antennas at by least 1 m (40 in.) to

avoid radio interference problems.

• When running the coaxial cable inside or outside, be careful not to damage the cable. Damage

to the cable affects its performance. The minimum recommended bending radius is 200 mm

(8 in.).

• The coaxial cable length must not exceed 10 m (33 ft).

• Use RG-58AU coaxial cables to connect the antennas to the base stations.

• You can attach a proprietary extension cable between the lightning surge protector and the

antenna or between the lightning surge protector and the base station. Make sure you keep the

total cable length as short as possible and use only the recommended extension cable when

necessary.

• You must install a lightning surge protector for each external antenna.

Warning: FCC requirements.

In the United States, the FCC requires that you connect only approved antennas to

Companion base stations.

Caution: Do not install the outdoor antenna or the lightning surge protector during an

electrical storm.

Always turn off the base station power before connecting the coaxial cable of an outdoor

antenna.

Always install the lightning surge protector at the cable entry point into the building.

Connect the lightning surge protector to ground before you connect the coaxial cable.

Chapter 1 Installing the Companion system 31

Business Communications Manager Companion Configuration Guide

Installing antennas (United States of America)

The following points cover special information about installations in the United States of America.

• The outdoor antenna connectors on the base station are special proprietary BNC connectors.

Refer to “Before you install an outdoor antenna (USA)” on page 31 and “Installing an outdoor

antenna (USA)” on page 32.

• Antennas are supplied with cables attached and terminated with special proprietary BNC plugs

to join with the connector on the base station. Refer to “Installing an indoor directional

antenna” on page 35.

• Cables are not supplied with outdoor antennas.

• You must also install lighting surge protection on outside antenna installations. Refer to

“Installing a lightning surge protector (USA)” on page 33.

Before you install an outdoor antenna (USA)

The following figure diagrams all the required hardware for installing outdoor antennas.

Figure 11 Installed antenna and lightning surge protectors (USA)

Wall

Back to back

proprietary

BNC connectors

Lightning surge arrestor

with mounting bracket

to Base Station or proprietary extension cable

Mounting bracket

Antenna

Mounting

bracket

Wall

Back to back

proprietary BNC

connectors

Lightning surge

arrestor with

mounting bracket

to base station or proprietary extension cable

32 Chapter 1 Installing the Companion system

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Before you install an outdoor antenna, check the following points:

• Locate the antenna on the external wall of the building.

• Keep the outdoor antenna as close as possible to the base station connected to it. The base

station must always be inside the building. The recommended installation height for the

antenna is 13 to 16 ft. above ground.

• Always install a lightning surge protector between an outdoor antenna and a base station.

Refer to the following figure.

Installing an outdoor antenna (USA)

To install an outdoor antenna, follow these steps:

1Make a hole for the coaxial cable.

2Install conduit for the antenna cable according to local building and wiring codes.

3Screw the antenna bracket to the wall so that the antenna is vertical on the exterior wall.

4Loosen the nut on the antenna.

5Slide the antenna into the slot of the bracket and tighten the nut. Refer to the following figure.

6Feed the coaxial cable through the wall to the lightning surge protector on the interior wall.

Figure 12 Antenna with antenna bracket (USA)

Chapter 1 Installing the Companion system 33

Business Communications Manager Companion Configuration Guide

Installing a lightning surge protector (USA)

Install the lightning surge protector to protect the Companion components from electrical surges.

To install a lightning surge protector, follow these steps:

1Install the lightning surge protector on the interior wall as close as possible to the entry point

of the coaxial cable from the outdoor antenna.

Before you connect the ground lead to the lightning surge protector, attach the ground lead to

an approved ground. Refer to the Wiring information tips box on the next page.

2Route and connect the coaxial cable from the outdoor antenna to the lightning surge protector.

Figure 13 Lightning surge protector and bracket (USA)

Tip: Wiring information

The recommended wire gauge is 6 AWG.

Connect the ground lead to the building ground. Do not connect to a ground rod or series of

ground rods.

If you cannot connect the ground lead to the building ground, connect the ground lead to

the metal frame of the building. The connection must be no more than six to 10 ft.

You can connect the ground lead to the 120 V ac conduit, which is connected to the

building ground. However, using the ac conduit is not the preferred method of installation.

The connector between the antenna and the lightning surge protector and between the

lightning surge protector and the base station is a proprietary BNC connector. You must

align the BNC connectors before you can make the connection.

34 Chapter 1 Installing the Companion system

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3Route and connect the coaxial cable from the lightning surge protector to the appropriate base

station connector. Refer to the following figure.

Installing antennas (Canada)

There are three types of external antennas available in Canada:

• indoor directional antenna (“Installing an indoor directional antenna” on page 35)

• indoor omnidirectional antenna (“Installing an indoor omnidirectional antenna (Canada)” on

page 35)

• outdoor omnidirectional antenna (“Installing an outdoor omnidirectional antenna (Canada)”

on page 37).

Each type of installation requires a specific installation technique. As well, you must install a

lightning surge protector for every outdoor antenna installed (“Installing a lightning surge

protector (Canada)” on page 39).

Outdoor requirements

Before you install the antenna, ensure that your plan meets the following requirements:

• If you are installing an outdoor antenna on a metal surface greater than 18 cm (7 in.) in

diameter, position the antenna perpendicular to the surface.

• When running the coaxial cable inside or outside, be careful not to damage the cable, which

affects its performance. The minimum recommended bending radius is 20 mm (0.8 in.).

• Always ensure that the antenna is clear of any adjacent obstruction or metal objects. If you use

more than one outdoor antenna at a cell center, separate the antennas at by least 0.5 m (20 in.)

to avoid radio interference problems.

• Use RG-58/U coaxial cables to connect the antennas to the base stations.

Caution: Use only passive antennas to connect to the Companion base stations.

The coaxial cable you use to connect the external antenna to a Companion base station

must have an impedance of 50 ohms.

Chapter 1 Installing the Companion system 35

Business Communications Manager Companion Configuration Guide

Installing an indoor directional antenna

The indoor directional antenna has a backplate that allows for easy installation on a wall. The

antenna is installed half way between the floor and the ceiling.

For some applications (for example, a stairwell), you can install the antenna on the ceiling.

1Use four screws to install the antenna. Refer to the following figure.

Figure 14 Indoor directional external antenna (Canada)

2To prevent stress on the coaxial cable, fasten the cable to the mounting surface.

3Connect the antenna to the appropriate base station radio.

Installing an indoor omnidirectional antenna (Canada)

To install an indoor omnidirectional antenna, use the following guidelines:

• Use the bracket supplied to install the antenna on a wall or ceiling. This bracket provides the

necessary clearance between the floor or wall and the antenna.

• Mount the bracket so that the external antenna is vertical. The recommended installation

position on a wall is halfway between the floor and the ceiling.

1Insert the antenna in the bracket so that the antenna is vertical.

2Use two screws to install the bracket to the wall or ceiling.

3To prevent cable stress on the coaxial cable, fasten the cable to the mounting surface with a

clamp.

4Connect the external antenna to the appropriate base station.

Note: The coaxial cable length must not exceed 10 m (33 ft.).

Note: The length of the coaxial cable must not exceed 10 m (33 ft.).

36 Chapter 1 Installing the Companion system

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The following figure shows the two methods of installing the indoor omnidirectional external

antenna.

Figure 15 Indoor omnidirectional external antenna (Canada)

30 mm

Ceiling mount

installation

Wall mount

installation

30 mm

Cable

clamp

Cable

clamp

Co-axial

cable

Co-axial

cable

30 mm

Co-axial

cable

Cable

clamp

Ceiling mount installation

Co-axial cable

Cable clamp

Wall mount installation

Chapter 1 Installing the Companion system 37

Business Communications Manager Companion Configuration Guide

Installing an outdoor omnidirectional antenna (Canada)

When installing an outdoor omnidirectional external antenna, ensure you follow these guidelines:

• Locate the antenna on the external wall of the building.

• Keep the outdoor omnidirectional external antenna as close as possible to the base station. The

base station itself must always be located inside the building.

• The recommended installation height is 4 m (13 ft) to 5 m (16.5 ft) above ground level.

• Always install a surge protector between an outdoor omnidirectional external antenna and a

base station.

Note: You must install the antenna on a vertical surface.

Note: The connector on the outdoor omnidirectional external antenna is a TNC female

connector. To connect the antenna, you need an adapter to connect the TNC connector to

the BNC coaxial cables or a coaxial cable with a TNC male connector on one end and

BNC male connector on the other end.

Caution: Fit lightning protection to the antenna if appropriate.

See “Installing a lightning surge protector (Canada)” on page 39 for more information.

Important points to remember:

• Do not install the external antenna or the lightning surge protector during an electrical

storm.

• Always turn off the base station power before connecting the coaxial cable of an

outdoor antenna.

• Always install the antenna at the cable entry point into the building.

• Connect the lightning surge protector to ground before connecting the coaxial cable.

38 Chapter 1 Installing the Companion system

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To install an outdoor omnidirectional external antenna, follow these steps:

1Screw the antenna mounting plate vertically to the exterior wall of the building with lag bolts

or other appropriate hardware. The following figure shows how to fasten the mounting plate.

Figure 16 Install the outdoor omnidirectional external antenna (Canada)

2Feed one end of the coaxial cable up through the bottom of the antenna cover and attach the

BNC connector to the base of the mast.

3Slide the mast down into the cover until it fits.

4Rotate the mast until the threaded hole in the base of the mast aligns with the set screw hole in

the cover. Tighten the set screw.

5Route the coaxial cable along the bottom edge of the plate between the cover and the wall

plate.

6Tie the cable to the mounting plate.

Note: The total length of the coaxial cables from the outdoor antenna to the base station

must not exceed 10 m (33 ft.).

Plastic plug

Connector

at the base of

the mast

Shroud

Mast

Co-axial cable to

surge protector on

interior wall

Set screw

Cable ties

Exterior wall

mounting plate

Lag bolts or other

appropriate mounting

hardware

Mast

Set screw

Exterior wall

mounting plate

Lag bolts (or

appropriate

mounting hardware

Connector at

the base of

the mast

Shroud

Plastic plug

Cable ties

Co-axial cable to

surge protector on

interior wall

Chapter 1 Installing the Companion system 39

Business Communications Manager Companion Configuration Guide

7Insert the plastic plug into the base of the cover to keep moisture out.

8Feed the coaxial cable through the wall to the surge protector on the interior wall.

Installing a lightning surge protector (Canada)

Install the lightning surge protector for the outdoor omnidirectional external antenna to protect it

from electrical surges. The recommended lightning surge protector is part number A0382082.

Refer to the installation instructions from the manufacturer for more details on its installation. To

install a lightning surge protector, follow these steps:

1Install the surge protector on the interior wall as close as possible to the entry point of the

coaxial cable from the outdoor antenna.

The following figure shows where to locate the surge protector. Follow the installation

instructions provided with the surge protector.

Figure 17 Install the lightning surge protector (Canada)

2Attach the ground lead to an approved ground, before you connect the ground lead to the surge

protector.

The recommended wire gauge is 6 AWG (4 mm). Connect the ground lead to the building

ground. Do not connect to a ground rod or series of ground rods. If you cannot connect the

ground lead to the building ground, connect the ground lead to the metal frame of the building.

The connection must be no more than 2 m (6.5 ft.) to 3 m (10 ft.) long.

Exterior

Wall

Interior

Wall

Copper plates

Surge protector

Co-axial cable to

Base Station

Low impedance

ground lead

Cable clamps

Co-axial cable

to outdoor

external antenna

Exterior wall Interior wall

Copper plates

Surge protector

Co-axial cable

to base station

Cable clamps

Low impedance

ground lead

Co-axial cable to

outdoor external

antenna

40 Chapter 1 Installing the Companion system

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You can connect the ground lead to the 120 V ac conduit (which is connected to the building

ground). However, Nortel Networks does not recommend using the 120 V ac conduit.

3Route and connect the coaxial cable from the outdoor antenna to the surge protector.

4Route and connect the coaxial cable from the surge protector to the appropriate base station

BNC connector.

Note: The total length of the coaxial cables from the outdoor antenna to the base station

must not exceed 10 m (33 ft.).

Business Communications Manager Companion Configuration Guide

Chapter 2

Configuring Companion handsets

The Companion heading in the Unified Manager allows you to assign Companion portable

telephones to the system, check base station parameters, and enable and disable registration

through programming.

This section includes information about:

•“Defining radio data” on page 44

•“Enabling Companion handset registration” on page 46

•“Using portable DNs to show handset status” on page 47

•“Registering Companion portables” on page 48

•“Deregistering a handset” on page 48

•“Companion DN record parameters” on page 49

•“Handset features and restrictions” on page 50

The following figure shows a detailed view of the Companion headings on the navigation tree.

Figure 18 Companion headings

Note: Companion wireless requires a Business Communications Manager keycode to

activate.

Companion

Registration

Registration enabled

Credits available

Registration password

Portable DNs

DN xxx

DN status

Radio Data

Credits available

Total credits

System LID

Re-evaluation

Status

Radios

Radio xxxx

Radio

Cell assignment

Antenna type

Cells

Cell 01

Cell Radios

Cell neighbors

Cell radio neighbors

42 Chapter 2 Configuring Companion handsets

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Companion overview

Companion handsets interact with base stations that are hardwired to the Business

Communications Manager through a DTM (digital trunk module) media bay module. These

handsets provide you with the mobility to move about your office and continue or initiate

conversations as you move about.

The Companion system supports C3050 Etiquette, Companion C3060 Portable, and Companion

C3050 CT2Plus handsets. Each handset comes with a user manual that describes the handset

operation.

Once the handsets and base stations are installed, you configure the handsets through the Business

Communications Manager using special Companion DN records.

Caution: Companion Wireless systems have specific deployment areas and licensing

requirements.

They also require a site survey prior to deployment to ensure proper distribution of the

base stations around the call site.

Note:

Business Communications Manager software version 2.5 or greater: If your system

has a 3/5 DS30 split and Partial Double Density (PDD), you can only add 32 Companion

handsets to your system on Bus 06.

Business Communications Manager software version 3.0 or greater: If your system is

set to Full Double Density (FDD), Companion is not supported.

Chapter 2 Configuring Companion handsets 43

Business Communications Manager Companion Configuration Guide

Process map: Companion portable handset

Refer to the process map below, which leads you through the order for setting up Companion

handsets on the Business Communications Manager.

Figure 19 Process map: Setting up Companion handsets for registration

BCM is installed and

configured.

Companion DN records

are configured.

Your system must be set to partial double density (PDD). Install a

DSM16 on DS30 Bus 06 and/or 07, or a DSM32 on DS30 Bus 06,

proving both Bus 06 and 07 are available.

Refer to the Business Communications Manager Installation and

Maintenance Guide.

Companion DNs are configured in the Unified Manager under

Services, Telephony Services, System DNs, Inactive DNs, Companion

DNs. Refer to the Programming Operations Guide for configuration

details. Refer also to “Companion DN record parameters” on page 49

for Companion specific information.

Are the

base stations

installed and

connected?

Companion base stations must be mapped and installed to

cover the expected usage area. Refer to “Companion DN

record parameters” on page 49.

Has registration

been enabled?

Have you

set up the

radios in the

base stations?

Perform a reevaluation to register the base station radios to

the system. Then ensure that the cells are correctly configured.

Refer to “Defining radio data” on page 44.

Enable registration and change the registration password, if

required. This opens the channels for the handsets to connect and

registration” on page 46.

Refer to “Registering Companion

portables” on page 48.

To view which DNs are available for registration, refer to DN

headings under Portable DNs. Refer to “Using portable DNs to

show handset status” on page 47

44 Chapter 2 Configuring Companion handsets

P0605793 02

Defining radio data

The Radio data heading allows you to view the number of credits available, the total number of

credits and the System LID.

This section contains the following information:

•“Using Reevaluation to assign cells to base stations” on page 44

•“Programming base station radios” on page 44

•“Defining base station cells” on page 45

Using Reevaluation to assign cells to base stations

Radio re-evaluation automatically assigns the proper cell configuration to each radio in a base

station. When you add or remove base stations, you must apply Reevaluation to the system.

Follow these steps to apply reevaluation to your Companion system.

1From Companion, click the Radio data heading.

The Radio data window appears.

2Beside System SLID, enter the radio ID.

On the navigation menu, click on Re-evaluation.

If the Re-evaluation status reads Required, you can carry out the re-evaluation.

3On the Configuration menu click Re-eval now or Schedule.

Programming base station radios

The Radios setting allows you to program base station radio settings.

Follow these steps to define the settings.

1From Companion, click the key beside Radio data.

2Click the key beside Radios.

3Choose a radio number from the list.

4Use the information in the following table to configure the radio.

Table 9 Radio settings

Attribute Value Description

Radio Read-only

identification number

This is the number that identifies the radio base station.

Cell assign Unassigned

Assigned

This box indicates if the cell has been activated.

Antenna type Internal

External

This is the type of antenna the radio base station is connected

to.

Chapter 2 Configuring Companion handsets 45

Business Communications Manager Companion Configuration Guide

A cell is the area covered by one or more radios in close proximity. As you move around your

office while on a call with your portable, the call hands off from one cell to another. A call on a

portable hands off from one cell to another only if Business Communications Manager assigns

those cells as neighbors. Business Communications Manager automatically assigns cell neighbors

and re-evaluates the cell-to-cell configuration when you add or remove base stations.

Defining base station cells

Cell programming allows you to examine settings for the cell radio, cell neighbor, and cell radio

neighbor.

Follow these steps to set up cells for your Companion system.

1Click on the keys beside Services, Telephony services, Companion, Radio data, Cells.

2Select a cell number (Cell 01 to Cell 32).

3Use the information in the following table to check cell information.

Table 10 Cell information

Attribute Value Description

Cell Radios <five-digit number> View the five-digit number of any radios assigned to this cell.

For example, if radio 07012 is in the cell, 07012 assigned

appears.

Cell neighbors <two-digit cell

number>

View the two-digit number of any cells that border a particular

cell in a system.

Click the cell number to see the settings: Assigned or

Unassigned.

For example, cell 01, Neighbour:03 and Neighbour:04 display.

This means that cells 03 and 04 are assigned as cell

neighbors.

Cell radio

neighbors

<two-digit cell

number>

View the two-digit number of any cells that border a particular

cell in a system (the cell neighbors) plus any cells that border

the cell neighbors.

Click the cell number to see the settings: Assigned or

Unassigned.

For example, cell 01, Radio neighbour:03, Radio

neighbour:04 display, and Radio neighbour:11. Cell 11 does

not appear as a cell neighbor, therefore, it must be a neighbor

of cell 03 or 04. Refer to the example under Cell neighbor.

46 Chapter 2 Configuring Companion handsets

P0605793 02

Enabling Companion handset registration

The Registration heading under Companion, provides access to controls to enable you to allow

or disallow handset registration. You can also enter or change a registration password, that further

protects the system from unauthorized entry.

When you enable registration, the Portable DNs heading displays the DNs that can be used for the

handsets. These DNs are the same as those found under the Telephony services, System DNs,

Active Companion DNs heading.

Enabling registration or changing the password

To enable user registration or to change the password, follow these steps:

1Click the keys beside Services, Telephony Services, Companion.

2Click on Registration.

3Use the information in the following table to check registration information.

Warning: Before you install or move wireless equipment in the United States, check that

you have approval from UTAM Inc.

The United States FCC has appointed UTAM Inc. as the body responsible for coordinating

and verifying the installation or relocation of unlicensed, personal wireless

communication devices. To comply with UTAM Inc., the system uses keys and credits to

control user capacity and to ensure system location verification. You require these

software keys and credits to activate Companion services. You purchase these credits at

the time you place the order.

Warning: Registration should normally be disabled.

For security reasons, and to prevent unauthorized users from being registered to your

system, disable Registration when you have finished registering the portables.

Table 11 Handset registration and password information

Attribute Value Description

Registration Y, N You must enable registration for the entire Business

Communications Manager system to allow registration of

individual portables.

After you have registered the sets, come back and disable

registration by setting this field to N.

Chapter 2 Configuring Companion handsets 47

Business Communications Manager Companion Configuration Guide

Using portable DNs to show handset status

After you enable registration for your Business Communications Manager system, a series of

extension numbers (565 to 596) are automatically available for registration. Check that an

extension number is available before registering a portable telephone to it.

To view registered and available DNs:

1Click on the keys beside Services, Telephony Services, Companion, Registration, Portable

DNs.

2Click a portable DN (for example, DN 471).

The DN status box appears.

If the extension number shows a status of Available, it is ready for registering a Companion

portable telephone.

If the extension number shows a status of Registered, a Companion portable telephone is

already registered to that extension number. In this case, you can pick a different extension

number, or deregister the current portable telephone. You must perform deregistration both at

the portable and from Unified Manager.

Credits available Read-only. This field shows the number of credits that are available for

handset registration.

This number must be any positive number to allow portables to be

registered. The number decrements by one with each successful

registration. The number increments when a telephone is

deregistered. More credits can be added by purchasing additional

keycodes.

Registration password <five digits> Enter the digital code that needs to be identified on the handset to

allow access to the system. This number can be changed, as

required.

Tips: You can choose any combination of one to six digits for the password. It is

easier to remember the password if the digits spell a word. Provide this

password only to selected personnel, to prevent unauthorized access to

programming. The implications of such access can include the rearrangement

of line assignments, which can affect the operation of the Business

Communications Manager.

Table 11 Handset registration and password information (Continued)

Attribute Value Description

48 Chapter 2 Configuring Companion handsets

P0605793 02

Registering Companion portables

To register each portable with Business Communications Manager:

• Enter the Registration password on each portable.

• Verify that the portable operates properly.

When you distribute the portables, tell the users that the portables are registered and give them the

corresponding extension numbers.

Deregistering a handset

Deregister an extension number from Unified Manager when:

• You must replace the portable due to loss or breakage.

• You want to assign the handset to a user with a different telephone number.

To deregister a portable:

1Click the keys beside Services, Telephony services, Companion, Registration,

Portable DNs.

2Click a portable DN (for example, DN 471).

The DN status window appears.

3On the Configuration menu, click Deregister.

Note: You cannot register a portable to more than one extension number per system.

You cannot register more than one portable to one extension number.

You can register a portable to more than one system. If a portable telephone is to be used in

more than one Business Communications Manager system, its owner must know which

registration slot number was used to register the portable telephone with each system. Nortel

Networks recommends that users register their most frequently used system in slot 1.

If a portable telephone is lost or broken, deregister it from the system before replacing it

with another portable telephone.

Note: This procedure does not clear the registration data in the portable. You must also

deregister from the portable telephone (“on-the-air” deregistration).

For information about deregistering your portable telephone, refer to your Companion

Portable Telephone User Guide.

Chapter 2 Configuring Companion handsets 49

Business Communications Manager Companion Configuration Guide

Companion DN record parameters

Companion DNs are programmed in the same way as other Business Communications Manager

telephones. However, some programming settings do not affect the operation of the portable.

The following table shows the recommended settings for using Companion on the Business

Communications Manager. For detailed telehone configuration information refer to the

Programming Operations Guide.

Table 12 Companion telephone programming

Programming

level Programming

option Setting Notes

System DNs...,

DN XXX,

Line access

Answer DNs <set DN> This is the number of the stationary telephone

that is twinned with the handset. When the

stationary telephone gets a call, the Companion

mirrors the call.

System DNs...,

DN XXX,

Capabilities

Forward

no answer

Fwd to:

<DN>

Fwd Delay:

<no. of

rings>

This stops the Companion portable from ringing

when the call is forwarded to its new

destination. The portable user can still answer

the call, but it does not ring.

The settings for Forward no answer are found

under System DNs/Active Companion DNs/

DN##/Capabilities in the Unified Manager.

Forward on busy Y

Do not disturb

on busy

Handsfree N

Handsfree

answerback

None

Pickup group <group

number>

A portable can be part of a pickup group and

answers calls ringing at telephones in the same

group when the user enters FEATURE 76.

Paging Y

Page zone 1

Direct dial Set 1 A portable cannot be a Direct dial telephone. It

can use the Direct dial digit.

Hotline None

Priority call Y Requires special configuration of hardware and

programming

System DNs.../DN

XXX/Restrictions/

Set Restrictions

Set lock YDoes not apply to portables.

Allow last number Y Does not apply to portables.

Allow saved number YDoes not apply to portables.

Allow link Y or N This can be set to N for portables.

50 Chapter 2 Configuring Companion handsets

P0605793 02

Handset features and restrictions

Your Companion cordless telephone system uses multiple base stations to provide full coverage

around your office.

As you move from one part of your office to another, your call passes from one base station to the

next.

• In rare instances, during a Message session, softkey display prompts on your portable may

disappear. This is a normal condition and is improved by staying within range of a base

station.

• While you are moving within range, you may hear a slight clipping during a call. Clipping

occurs as a call is handed off from one base station to the next.

• Problems with lost connections are rare, but if you notice an increase in occurrences, your base

stations may need to be moved or reprogrammed. Contact your installer to change the base

station configuration. (In the U.S. you need to obtain UTAM Inc. approval before making

changes to the base station configuration for Companion systems.) For more information, refer

to Business Communications Manager Programming Operations Guide.

If there is a decrease in voice quality while you are moving with a portable telephone, you may be

moving out of range from a system base station. There are three possible reasons for this:

• The base station that covers the area you are moving into is busy or unable to pick up your

call.

• Large pieces of furniture or movable partitions block the signal between you and the base

station.

• You have moved out of the range covered by your system. To reconnect, retrace your steps

until you are back in range.

Note: If you try to send a message from a desk telephone to a portable telephone, the

display of the desk telephone shows Can’t send msg.

Chapter 2 Configuring Companion handsets 51

Business Communications Manager Companion Configuration Guide

Feature access for Companion

It is possible to use many of the same system features available to a Business Communications

Manager telephone on your cordless telephone. For more information about features and the

special codes required to use them, refer to the feature card that came with your portable

telephone. The following table describes the Business Communciations Manager call features that

the Companion can access.

Table 13 Features available to a Companion portable handset

Feature Description

Call Forward Send calls to another telephone in your system. The display does not

indicate that calls are being forwarded. Hunt Group calls override all

Call Forward features. A Hunt Group extension can be a Call Forward

destination.

Call Information The display shows the name or extension of an internal caller. If your

system is equipped to receive CLASS information (Caller ID), the

external call information appears on the display.

Call Park Park a call.

Call Park Retrieval Retrieve a parked call.

Cancel Call Forward Cancel the Call Forward feature, where calls are automatically sent to

another telephone in the system.

Conference Create a three-way call.

Directed Call Pickup Answer any telephone that is ringing in the system. This feature must

be enabled in the system.

Group Pickup Answer a call ringing on another set within the same pickup group.

Host system signaling Use link and pause.

Line Pool Use line pools the same way a desk telephone does.

Mute Prevent other callers from hearing you. Also, you can mute incoming

calls from ringing on a portable telephone.

Page Page an individual telephone, several telephones, external speakers,

or the entire system. A Hunt Group extension cannot be in a page

zone.

Note: Portable handsets cannot receive pages.

Pause Program an external autodial sequence to insert a 1.5 second delay.

Prime line This may be either an Intercom Line, an Assigned Line or a Line Pool.

Handsets without line buttons cannot have a Prime Line assigned.

Privacy In programming, change the privacy setting for an external line

assigned to the portable. This does not give the ability to change the

privacy setting on a call by call basis.

Release End a call or programming session.

Speed Dial System speed dial codes only. No personal speed dial codes. The

portable directory can store up to 50 telephone numbers.

52 Chapter 2 Configuring Companion handsets

P0605793 02

Language selection

The system supports a primary default language and up to three alternate languages, depending on

the system profile.

Switching between two

calls

Put one call on hold and speak to another caller.

Transfer Transfer a call to another telephone.

Transfer using directory Transfer a call using your portable telephone directory.

Trunk Answer Answer a ringing call for lines placed in a Service Mode.

Wireless Portable

Language Selection

Change the language of the prompts that appear on the portable

telephone display. Refer to “Language selection”.

Wireless Call Forward

No Answer

Forward a call without ringing. The portable user can answer a call but

it does not ring.

Press **501 Language - Primary

Press **502 Language - Alternate

Press **503 Language - Alternate 2

Press **504 Language - Alternate 3

Table 13 Features available to a Companion portable handset (Continued)

Feature Description

Business Communications Manager Companion Configuration Guide

Index

antenna

Canada, installation 34

certification 30

Co-axial cable, maximum length 35

directional, installation 35

external 31, 37

external installation 30

indoor 35

indoor directional external antenna, installation 35

indoor installation 35

indoor omni-directional external antenna, installation

installation restrictions 34

installation strategy 32

Lightning surge protector 39

lightning surge protector 34

maximum length cable 40

omni-directional 35, 37

outdoor omni-directional external antenna,

installation 37

passive 34

positioning 34

proprietary extension cable 30

RG-58A U coaxial cables 30

U.S. installation 31

antenna type, Companion 44

backup power, RPI 16

base station

clearances 27

connecting plug-top power supply 28

distances 26

hand-off 26

indoor antenna 35

installation 26

maximum cable 19

minimum distances 26

omnidirectional outdoor antenna 37

positioning 14, 26

powering up 29

proprietary extension cable 30

RG-58/U coaxial cable 34

RG-58A U antenna cable 30

TCM connections 28

termination board 27

turn off power 30

U.S. installation 31

updating software 29

wiring length, power 19

wiring RPI 19

BNC connector 31, 33, 40

bracket terminal board 27

BS-1 download 29

cables

maximum distance 19

call

switching between 52

Call Forward

cancel, Companion 51

Companion 51

no answer, Companion 52

Call information

Companion 51

Call Park

Companion 51

retrieval, Companion 51

cell

assignment, Companion 44

neighbors, Companion programming 45

radio neighbor, Companion 45

radios, Companion 45

channel split

Companion 13

clearances, Companion base station 27

clipping 50

coaxial cable 30, 34, 40

Companion

administration/maintenance tools 14

antenna type 44

base station 14, 26, 28

base station positioning 26

C3050 CT2Plus 14

C3050 Etiquette 14

C3060 14

cell assignment 44

cell neighbors 45

cell radio neighbor 45

cell radios 45

channel split limitations 13

coverage area, maximum 14

diagnostic software 14

disabling registration 46

54 Index

P0605793 02

double density 42

enable handset registration 46

enabling registration 46

external antenna 31, 37

handset credits 47

handset models 42

handset status 47

indoor antenna 35

install base station 27

licensing 42

lightning surge arrestor 31, 33

lightning surge arrestor, install 39

minimum distance, base station 26

portable telephone registration 29

powering up base station 29

radio ID 44

recommended settings 49

registration password 47

RPI 15

software 13

UTAM approval 26, 46

UTAM messages 29

Companion 3020 14

Companion Base Station, see base station

components

RPI 18

conference

Companion 51

cordless telephones

Companion 50

DECT 50

features 51

credits, Companion handset 47

DECT

cordless handsets 50

handset models 42

licensing 42

Directed Pickup

Companion 51

directional antenna 35

disable

handset registration 46

enable

handset registration 46

extensions

portable telephones 29

external antennas 37

FCC

certification, antennas 30

FDD

Companion 42

feature

cordless telephones 51

wireless Call Forward No Answer 52

wireless Portable Language Selection 52

Federal Communications Commission, see FCC

Group Pickup

Companion 51

hand-off, Companion base station 26

handsets

registering 46

status, Companion 47

host system signaling

Companion 51

Hunt groups

Companion 51

illustration 39

input wiring 22

install

base station 27

Companion 13

lightning surge protector 39

language

Companion 52

licensing

Companion and DECT 42

lightning protector, installation 30

lightning surge arrestor

installation 31

installation in Canada 39

installation in U.S. 33

Index 55

Business Communications Manager Companion Configuration Guide

lightning surge protector 34

limitations

Companion, channel split 13

Line pool

using, Companion 51

lost calls, troubleshooting 50

minimum distances, Companion base station 26

mute

Companion 51

NetVision

handsets 42

obstructing antennas 34

omnidirectional antenna 35, 37

out of range 50

outdoor antennas 30

page

Companion 51

passive antenna 34

password

Companion 47

Pause

Companion 51

PDD

Companion 42

plug-top power supply on base station 28

polarity, TCM connections 27

portable handsets 42

Business Communications Manger features 51

Companion components 44

Companion password 47

using 50

voice quality 50

Portable Language Selection 52

portable telephone

Companion 14

Companion installation 29

DN range 29

extension numbers 29

registration 29

positioning

antenna 34

Companion base station 26

power

Companion RPI

power supply

RPI 16

prime line

Companion 51

Privacy

Companion 51

process map

configuring lines 43

programming the Companion 14

proprietary extension cable 30

PSU, RPI requirements 16

radio ID 44

range 50

re-evaluation, see Companion programming 44

registration, Companion 46, 48

regulatory information 2

release

using, Companion 51

Remote Power Interconnect, see RPI

restrictions

antenna installation 34

RG-58/U coaxial cable 34

RG-58A U coaxial cables 30

RJ11 jacks 28

RPI

backup power requirements 16

cabling distance 19

clearance 17

components 18

connecting 20

input connectors 22

input wiring 22

installation 15

maximum cable 19

mounting 17

opening 17

output connectors 21

overheating 17

power supply 16

requirements 16

56 Index

P0605793 02

RPI-16 BIX UL 16

RPI-16 BIX wiring chart 24

RPI-8 BIX UL 16

RPI-8 BIX wiring chart 23

turn off before connecting 27

ventilation 17

wiring 19

input connections 22

output connections 21

wiring charts 23

softkey display prompts, troubleshooting 50

speed dial

Companion 51

surge arrestor, Companion (U.S.) 33

surge protector 34

proprietary extension cable 30

warning 30

wire gauge 33

surge protectors 30

switching between calls

Companion 52

T7406 42

TCM connections, base station 28

telephones

adding wireless units 13

trademarks 2

transfer

Companion 52

troubleshooting

decrease in voice quality 50

lost calls 50

softkey display prompts 50

trunk answer

Companion 52

uninterruptible power supply (see UPS)

UPS, RPI 16

UTAM 26, 29

UTAM, Companion keyword 46

voice quality 50

wire color 23

wire gauge, surge protector 33

wireless

adding to system 13

base station installation 26

registering handsets, Companion 29

see Companion and DECT

wiring

RPI 19

Avaya Companion Configuration Guide

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