Avaya Ip Office 5621 Quick Reference Guide Phone QRG
2015-06-01
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IP Office 5621 Quick Reference Guide IP Office 5621 Quick Reference Guide Programmable Buttons The programmable buttons enable you to access a range of IP Office system features. Some of these features are available by default, others can only be programmed by your system administrator. Contact your system administrator for more information. This guide covers the basic functionality of your IP Office 5621 phone. Admin and Admin1 are two functions that enable you to program the most frequently used functions against other feature keys. The programmable features that are available via Admin and Admin1 are: The diagram below shows the main phone features: Admin Name Acct AD Admin AutCB CFrwd CPark CPkUp Dir DPkUp GrpPg HfAns HGNS+ Description Account Code Entry Abbreviated Dial Self-Administer Automatic Callback Call Forwarding All Call Park Call Pickup Directory Directed Call Pickup Group Paging Internal Auto-Answer Set Hunt Group Night Service Admin Name Park Prog SAC Spres Timer TmDay Admin1 Name ParkFlash For more information on your phone settings and features, see the IP Office 5621 User Guide. Description Call Park to Other Extension Abbreviate Dial Program Send All Calls AD Suppress Timer Time of Day Description Park User Group Hook Flash Dial Preset Number Default Feature Codes You can access a variety of system features by dialling short codes. The following table shows the default feature codes. For a full list of your phone’s default feature codes, see the IP Office 5621 User Guide. Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to which you want your calls forwarded to, when you have forwarding switched on. Short Code *00 *01 *02 *03 *04 *05 *06 *07*N# *08 *09 *10*N# *11*N# *12*N# *13*N# *14*N# *17 *18 *19 *20*N# *21*N# *29 Description Cancel All Forwarding Forward Unconditional On Forward Unconditional Off Forward On Busy On Forward On Busy Off Forward On No Answer On Forward On No Answer Off Forward to Number Do Not Disturb On Do Not Disturb Off Do Not Disturb Exception Add Do Not Disturb Exception Delete Follow Me Here Follow Me Here Cancel Follow Me To Voicemail Collect Voicemail On Voicemail Off Set Hunt Group Night Service Clear Hunt Group Night Service Toggle Calls Short Code *30 *31 *32*N# *33*N# *34 *35*N# *36 *37*N# *38*N# *39 *40 *41 *45*N# *46 *47 *48 *49 *50 *51 *53*N# *57*N# Description Call Pick Up Any Call Pick Up Group Call Pick Up Extension Call Queue Hold Music Extn Login Extn Logout Park Call Ride Call Relay On Relay Off Relay Pulse Call Steal Call Steal Conference Add Voicemail Ringback On Voicemail Ringback Off Forward Hunt Group Calls On Forward Hunt Group Calls Off Call Pickup Members Forward On Busy Number 1 Feature Buttons/Display 9 Redial 2 Message Waiting Lamp 10 Dialling Pad 3 Page Left/Right 11 Volume Controls 4 Options 12 Mute 5 Hold 13 Headset 6 Transfer 14 Speaker Further information about Avaya IP Office is available from www.avaya.com/support and also from http://www.avaya.com/ipoffice/knowledgebase. 7 Conference 15 Phone/Exit Reference: 15-601105 8 Drop 16 Softkey Issue 1 (1 June 2006) IP Office 5621 Quick Reference Guide Answering Incoming Calls • Pick up the handset or press Mute • • to use the speakerphone. Making a Call • • Pick up the handset or press Dial the number, including any outside line digits and/or area codes. To retrieve a held call, press 1. Hold. 2. Press corresponding to the held call. OR Redial to toggle between Last 6 Numbers and Last Number. Save. To restore the previous setting without changing it, press 3. 4. Conference again. To add the new party to the call, press Repeat Steps 1 to 3 to add further participants. • • 2. Press 3. Press Conference. The icon on the current line changes to . corresponding to the held call. Conference again. All parties are now connected. When the speed dial you require is shown, press name. Your phone dials the number automatically. Speakerphone • To use the speakerphone, press press • • and . Make or answer the call. To adjust the volume, .To end the call, press • To switch Do Not Disturb on, dial *08. An N is displayed. To switch it off, dial *09. • • • Note: The short codes documented in this guide refer to the use of default short codes only. and . adjacent to the speed dial To Add a speed dial: 1. 2. Press SpDial and then press Add. The cursor, a | symbol, is displayed in the name field. Each key is marked with the letters it provides. Depending on the character you require, you may have to press the key more than once. For example: The 2 key is also marked as A, B and C. To enter a C, press the key until C is displayed. If the next character you want is on the same key, press and then enter the next character. 3. Press Save. To Add a short code to a speed dial: 1. To add a short code to a speed dial, press 2. 3. In the name field, enter the short code name. For example, Voicemail. In the number field, enter the prefix * and the shortcode number. For example, *17 (the shortcode for voicemail). SpDial. To divert calls at another extension, dial *12*N# (where N is your extension number). All calls to your extension will be diverted to the extension you are using. To re-direct your calls back to your own extension, dial *13*N#. To divert calls at your own extension, dial *14*N# (where N is the extension to which you want your calls diverted). To cancel divert calls from your own extension, dial *14*#. Call Forwarding and hang up the handset. To change from handset to speakerphone, press Do Not Disturb • • again. To change from speakerphone to handset, pick up the handset and continue talking. or Diverting Calls • To drop yourself from the conference, hang up. SpDial and, to display your speed dials, press Press 2. Conference. The current call To add a held call to the current call: Press Cancel. To Dial a speed dial: 1. Conference 2. Application Options. Press corresponding to the held call. To add a another party to a call, dial the first party and then press is displayed and you hear a dial tone. is placed on hold, Dial the number of the next party and wait for an answer. Options and then press Press is displayed and you hear a To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one If the line is busy or if no one answers, press 1. , locate the required number 2. To announce the call, remain on the line and wait for an answer. Announce the call and hang up. 1. and 3. • With the call active, press Transfer. The call is placed on hold; dial tone. Dial the number you want to transfer the call to. answers, press Redial. Press Speed Dials corresponding to the held call. Transferring a Call 1. Mute. Mute again. To change the Redial number selection: To retrieve your voicemail, dial *17. To place a call on hold, press To reinstate two-way conversation, press To redial a previously dialed number, press and press the associated feature button. Hold • • To prevent the other person on the line from hearing you, press Redial . Accessing Voicemail • IP Office 5621 Quick Reference Guide To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example). To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02. To switch Forward On Busy On, dial *03. To switch it off, dial *04. To switch Forward On No Answer On, dial *05. To switch it off, dial *06.
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