Avaya Multimedia Call Center Users Manual Set Up And Operation Guide
2015-06-01
: Avaya Avaya-Multimedia-Call-Center-Users-Manual-735515 avaya-multimedia-call-center-users-manual-735515 avaya pdf
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Page Count: 50
- Multimedia Call Center
- Set Up and Operation Guide
- About Multimedia Call Center
- Setting up Multimedia Call Center
- About setting up Multimedia Call Center
- Enabling a Software Authorization Code
- Setting Multimedia Call Center parameters
- Assigning routing to Multimedia Call Center calls
- Assigning a callback route for Multimedia Call Center
- Assigning an outgoing line to a line pool
- Creating a Multimedia Call Center dial plan
- Understanding how Multimedia Call Center calls work with Intelligent Overflow rules
- Multimedia Call Center agents
- Multimedia Call Center messages
- About Multimedia Call Center messages
- Multimedia Call Center message templates
- Call setup page for first-time callers
- Call setup page for subsequent callers
- Voice button unavailable message
- No agents logged on message
- Off-hours message
- Bad calling preferences message
- Choose how to connect message
- Web refresh message
- Session completed message
- User busy message
- Server busy message
- Make call failed message
- Preferences message
- Alerting message
- No answer message
- Recording Multimedia Call Center announcements
- Customizing web pages
- Web page lists
- Viewing reports, active calls and log files
- Index