Avaya Nortel Business Communications Manager 450 1 0 Fault And Performance Management Users Manual [NN40160 701] 1.0
2015-06-01
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Nortel Business Communications Manager 450 1.0 Fault and Performance Management Release 1.0 Document Revision 01.01 NN40160-701 Document status: Standard Document issue: 01.01 Document date: August 2008 Product release: BCM450 1.0 Job function: Fault and Performance Type: Technical Publication Language type: EN Copyright © 2008 Nortel Networks. All Rights Reserved. NORTEL, the globemark design, and the NORTEL corporate logo are trademarks of Nortel Networks. Features 7 Fault management 7 System metrics 7 Telephony metrics 7 LED status 7 Alarms 7 BCM450 fault management scope 11 BCM450 alarms 12 Alarms and log files 12 Alarm severities 12 Alarm administration 12 Alarms & the Alarms Panel 13 Alarm banner 13 Alarm set 14 Alarms and LEDs 15 SNMP traps manager for remote monitoring 16 Alarm configuration scope 17 Administering alarms 19 Monitoring an alarm condition 19 Acknowledging an alarm 20 Clearing the alarm log 21 Using the alarm banner 21 Including or omitting acknowledged alarms in the Alarm Banner 21 Using the alarm set 22 Configuring the alarm set 22 Clearing an alarm from the alarm set 22 Responding to LED indicators 22 Reset the status LED 22 Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Contents Configuring alarm behaviour 23 Enabling or disabling SNMP traps for alarms 23 Enabling or disabling monitoring for selected alarms 24 Monitoring settings for the alarm set 24 Testing an alarm 25 Alarm Severities 27 Default mapping of severity levels 27 Alarm graph colours in Element Manager 28 QoS Monitoring 29 Configuring the QoS monitor 31 Configuring QoS logging attributes 31 Viewing QoS logs 32 UPS metrics 33 Accessing the UPS status 34 NTP metrics 34 Accessing the NTP metrics 35 Proactive Voice Quality Management 37 Setting the PVQM threshold settings 39 Viewing PVQM telephony metrics 43 Activity Reporter Basic 44 Enabling Activity Reporter Basic 44 Disabling Activity Reporter Basic 45 Trunk module metrics 46 Viewing the trunk module status 46 Viewing performance history information 46 Viewing D-channel information 47 Disabling or enabling a B-channel setting 47 Provisioning a PRI B-channel 48 Trunk module CSU statistics 48 BCM450 trunk module CSU statistics navigation 49 Enabling the internal CSU 50 Checking the performance statistics 50 Checking the CSU alarms 51 Checking carrier failure alarms 51 Checking bipolar violations 52 Checking short-term alarms 53 Checking defects 53 Viewing CSU alarm history 54 CbC limit metrics 54 Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Contents Accessing CbC limit metrics 54 Clearing CbC limit metrics 56 Hunt group metrics 56 Accessing Hunt Group metrics 56 Resetting the Hunt Group metrics 58 PSTN Fallback metrics 58 Accessing PSTN Fallback metrics 58 Resetting PSTN Fallback metrics 59 System status monitor LEDs 61 Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Contents Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks This is the initial release of the BCM450 platform. This document contains information about the alarms and performance metrics supported in the BCM450 system in Release 1.0. • Features (page 7) This document contains information about the following features in Release 1.0. You can view and manage alarms and SNMP traps on the system. For more information, see Using the BCM450 fault management system (page 19). You can view detailed information about the performance of the BCM450 and about the performance of system resources. For more information, see System metrics monitoring (page 29). You can view detailed information about the performance of telephony services on the BCM450 system. For more information, see Telephony metrics monitoring (page 37) The LEDs on the BCM450 hardware provide information about the status of the system. For more information, see System LEDs reference (page 61). This document provides a list of alarms supported on the BCM450 system. For detailed information about the alarms, see List of alarms (page 63). Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks New in this release Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks This document contains information about how to manage alarms generated by the BCM450 system and administer alarm settings. • Fault and performance management fundamentals (page 11) • Using the BCM450 fault management system (page 19) • Alarm Severity reference (page 27) • System metrics monitoring (page 29) • Telephony metrics monitoring (page 37) • System LEDs reference (page 61) • List of alarms (page 63) Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Introduction Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks This section provides information contains information about managing alarms generated by the system and administering alarm settings. • BCM450 fault management scope (page 11) • BCM450 alarms (page 12) • Alarm administration (page 12) • Alarms and LEDs (page 15) • SNMP traps manager for remote monitoring (page 16) • Alarm configuration scope (page 17) You can view and manage real-time alarms generated by the BCM450 system. Alarms arise from components that run on the system; these alarms indicate faults or informational conditions that may require resolution from the system administrator. Examples of alarm conditions include: • a T1 circuit on the system is down • an administrator stopped a service that runs on the BCM450 You can receive alarm information through any of the following means: • the Alarms Panel in the BCM450 Element Manager • the Alarm Banner in the BCM450 Element Manager • core telephony alarms on the alarm set • Simple Network Management Protocol (SNMP) traps for remote management of faults Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Fault and performance management fundamentals You can manage alarms and alarm information by: • configuring alarm settings, for example, filter alarms so that only the desired subset of alarms display in the BCM450 Element Manager Alarms Panel are sent as SNMP traps • administering alarms, for example, acknowledge selected alarms and clear the alarm log Software components that run on the BCM450 system generate alarms related to BCM450 services and applications. Each component includes a range of alarm IDs, so each BCM450 alarm retains a unique alarm ID. The system logs all alarms that appear in the BCM450 Element Manager Alarms Panel in the alarms.systemlog file. This file is capped at 1 MB in size; when the file reaches this size, the system creates a new alarms.systemlog file. The BCM450 keeps the current file as well as three previous files. A new file starts when the BCM450 system reboots. You can retrieve the alarms.systemlog files (the current file and the three previous files) from the BCM450 system using the Log Management task in the BCM450 Element Manager. You can view the files using the BCM450 Log Browser. For more information, see the (NN40160-601). By default, alarms display in the Alarm Banner. The BCM450 sends SNMP traps for alarms with a severity of Major and Critical with the exception of PVQM alarms; for these alarms, the BCM sends SNMP traps for all severity levels. Alarm information can be delivered to you by any of the following means: • on a table on the alarms panel • on the alarm banner on the bottom right corner of the Element Manager • on the alarm set Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Fault and performance management fundamentals You can view real-time alarm information using the Alarms Panel in the BCM450 Element Manager. Each alarm has a unique identifier. Alarms are displayed in the Alarms table, sorted by date and time by default, with the newest at the top of the table. The Alarms table displays from 50 to 400 alarms. For information about modifying the maximum number of alarms that are displayed, see Configuring the alarm set (page 22).The Alarms table contains the following elements: • Time — the date and time of the alarm • Alarm Acked — indicates whether the BCM Element Manager has acknowledged the alarm. • Alarm ID — the unique alarm ID associated with the alarm • Severity — the severity of the alarm (Critical, Major, Minor, Warning, and Information) • Problem Description — a description of the alarm condition • Component ID — the process that has generated the alarm, in a 3-part DN format. The component ID always identifies the system as a BCM, includes the name of the system that generated the alarm, and identifies the component that generated the alarm. In this way, remote monitoring stations can easily identify what type of system generated an SNMP trap and which system generated the trap. When you select an alarm in the table, an Alarm Details pane is displayed for the selected alarm. The Alarm Details pane displays the following information: • Time — the date and time of the alarm • Problem description — a description of the alarm condition • Problem resolution — the course of action for the alarm You can acknowledge an alarm to indicate that you have taken care of the alarm . You can specify whether to include acknowledged alarms in the Alarm Banner so that the alarm count remains concise. For more information about the Alarm Banner, see . You can use the Alarm Banner in the BCM450 Element Manager to view current alarm counts and recent alarm activity on the BCM450 system. The Alarm Banner appears on the bottom-right corner of the BCM450 Element Manager window. The Alarm Banner is visible at all times, so you do not have to navigate to the Alarms Panel to view alarms. If you notice a change in alarm conditions in the Alarm Banner — for example a red spike in the Critical category — you can navigate to the Alarms Panel to view the actual alarm. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Fault and performance management fundamentals The Alarm Banner provides counts of Critical, Major, Minor, and Warning alarms; Information alarms are not included. You can specify whether to include acknowledged alarms in the Alarm Banner. Each alarm severity counter has a graph, which represents a data sample of the last 20 polling intervals. The graph has a color to indicate a data change. The colors are as follows: Green There are no alarms of this severity, or there are alarms of this severity but the count has decreased since the last polling interval. Yellow There are alarms of this severity, but they are older than at least 1 polling interval. Red A new alarm has occurred since the last polling interval. The system polls for new alarms every 30 seconds by default. If you clear the alarm log from the BCM450 Element Manager, the alarms displayed on the Alarm Banner are also cleared and reset to 0. You can view core telephony alarms on a telephone set on the BCM450 system. This allows a system administrator to monitor alarm activity without having a BCM450 Element Manager and a personal computer. You can specify the telephone to serve as the alarm set in the BCM450 Element Manager. The telephone set used for alarms must have a 2-line display and three soft keys. The alarm set displays an alarm as follows: XXXXX-YYYY Where XXXXX is the alarm ID and YYYY is additional alarm information. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Fault and performance management fundamentals The following options are available when an alarm is generated to the alarm set: • Time — indicates the date and time when the alarm occurred • Clear — use this soft key to remove the alarm from the alarm set. Clearing an alarm from the alarm set does not change the status of alarms on the BCM450 Element Manager or reset the LEDs on the front pane of the unit. When an alarm is dislayed on the alarm set, it remains visible until you clear the alarm using a softkey on the alarm set. More recent alarms will not be displayed until the current alarm is cleared on the alarm set. The following figure shows an example of an alarm on the alarm set. When an alarm condition occurs on the system, the Status LED on the front of the Nortel Business Communications Manager 450 1.0 main unit changes to reflect the alarm condition. In normal operation, both LEDs are green. All alarms with a severity of Major and Critical change the Status LED to solid red on the Nortel Business Communications Manager 450 1.0 front pane, except in the event of a Failed Startup Profile, which is indicated by a flashing red LED. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Fault and performance management fundamentals Using the Nortel Business Communications Manager 450 1.0 Element Manager, you can reset the Status LEDs on the front pane of the Nortel Business Communications Manager 450 1.0 to a normal state. For information about LEDs and what they indicate, see System LEDs reference (page 61). Once the Status LED has changed to red in response to a Critical or Major alarm condition, it remains in the alarmed state until you reset it using the Nortel Business Communications Manager 450 1.0 Element Manager. You can use an SNMP trap manager to remotely monitor BCM450 alarms via SNMP traps. A trap is an indication from the BCM450 system to configured trap managers that an alarm has occurred in the BCM450 system. Any BCM450 alarm can generate an SNMP trap. If you want the BCM450 to send SNMP traps, you must first configure the SNMP agent using the BCM450 Element Manager. You must enable an SNMP agent and then configure how the system handles SNMP trap notifications. For information about configuring SNMP settings, see Enabling or disabling SNMP traps for alarms (page 23). The BCM450 system uses the Small Site Events Management Information Base (MIB) for alarms. The trap format is specified in this MIB. You capture and view traps using any standard SNMP fault monitoring framework or trap watcher. By default, the BCM450 sends SNMP traps for alarms with a severity of Major and Critical. The only exception is PVQM alarms; for these alarms, the BCM send SNMP traps for all severity levels. You can change the default alarms that are set for SNMP to limit the volume and type of SNMP information, and to control essential information that is transferred on the network. For information about how to change the default alarms, see Configuring the alarm set (page 22). Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Fault and performance management fundamentals Although the BCM450 system provides a default mapping of alarms that are displayed in the Alarms table and that are sent as an SNMP trap, you may want to monitor additional alarms using either of these means, or you may want to reduce the number of alarms that are displayed in the Alarms table or sent via SNMP traps.You can specify how each alarm is handled, according to your business requirements. You can specify the following settings for alarms: • the maximum number of alarms to display in the Alarms Panel (from 50 to 400) • whether to enable or disable SNMP traps for selected alarms; by default, the system sends all Critical and Major alarms as SNMP traps if you specify one or more trap destinations • whether to display selected alarms in the Alarms table; by default all Critical, Major, Minor, and Warning alarms are displayed in the Alarms table • whether to display selected alarms on the alarm set; by default, only core telephony Critical and Major alarms are sent to this set You can also test a selected alarm. This allows you to test whether the LED or SNMP traps are functioning as expected. Testing an alarm generates an alarm in the system. Alarms generated using the Test Alarm feature are identified in the Alarms table by the words “Test Event” in the alarm Problem Description field. For information about using SNMP to monitor the BCM450 system, see the (NN40160-502). Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Fault and performance management fundamentals Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks This section describes how to manage alarms generated by the BCM450 system and administer alarm settings. • Administering alarms (page 19) • Using the alarm banner (page 21) • Using the alarm set (page 22) • Responding to LED indicators (page 22) • Configuring alarm behaviour (page 23) This section contains information on the following topics: • Monitoring an alarm condition (page 19) • Acknowledging an alarm (page 20) • Clearing the alarm log (page 21) Use the following procedure to monitor an alarm condition. Click the Open the The In the The tab. folder, and then click the page opens. table, select an alarm. pane displays below the Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks task. table. Using the BCM450 fault management system To change the order of columns in the Alarm table, select a column and drag it left or right to the desired location, and release it. To view a column by ascending or descending order, click the column heading. To sort columns, right-click a column heading. The dialog box opens. Sort columns as required, and then click The columns in the specifications. . table are sorted according to your Use the following procedure to acknowledge an alarm. Click the tab. Open the The folder, and then click the pane opens. In the The task. table, select the alarm you want to acknowledge. pane is displayed below the table. On the pane, click the A check box appears in the this alarm. column in the button. table for Acknowledging the alarm does not clear the alarm; it indicates only that you have noted it. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Using the BCM450 fault management system Use the following procedure to clear the alarm log. Click the tab. Open the The folder, and then click the pane opens. task. On the pane, click the button. The table is cleared. You will be able to see all new alarms only after the next alarm polling interval. Use the alarm banner to view current alarm counts and recent alarm activity on the BCM450 system. Use the following step to include or omit acknowledged alarms in the Alarm Banner. Select or clear the check box in the Alarm Banner. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Using the BCM450 fault management system Use the alarm set to monitor alarm activity without having a BCM450 Element Manager and a personal computer. Use the following steps to configure the alarm set. Click the Open the Open the The tab. folder. folder, and then click the task. page opens. In the area, enter the DN of the telephone set that you want to use for the alarm set in the field. Use the following step to clear an alarm from the alarm set. On the alarm set, press the alarm set. soft key. The alarm is cleared from the Use the BCM450 Element Manager to reset the Status LEDs on the front panel of the BCM450 to a normal state. Use the following steps to reset the status LED. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Using the BCM450 fault management system Click the Open the The On the tab. folder, and then click the task. pane opens pane, click the button. The Status LED on the front panel of the BCM450 is reset from red to normal operation green. Configure alarm behaviour to specify the following settings for alarms: • the maximum number of alarms to display in the Alarms Panel (from 50 to 400) • whether to enable or disable SNMP traps for selected alarms; by default, all Critical and Major alarms are sent as SNMP traps if you have specified one or more trap destinations • whether to display selected alarms in the Alarms table; by default all Critical, Major, Minor, and Warning alarms are displayed in the Alarms table • whether to display selected alarms on the alarm set; by default, only core telephony Critical and Major alarms are sent to this set Use the folloing procedure to enable ot disable SNMP traps for alarms. Click the Open the In the tab. folder, and then click the task. table, select an alarm. In the column, select or clear the check box to enable or disable SNMP traps for the selected alarm. If you select the check box for a selected alarm, an SNMP trap will be generated if that particular alarm condition occurs. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Using the BCM450 fault management system Use the following procedure to enable or disable alarms. Click the Open the The In the tab. folder, and then click the task. pane opens. table, select an alarm. In the Enable GUI View column, select or clear the check box to enable or disable a view of the selected alarm in the Alarms Panel. If you clear the check box for a selected alarm, the alarm will not be displayed in the Alarms table if that particular alarm condition occurs in the system. Use the following procedure to monitor settings for the alarm set. Click the Open the The In the The the alarm set. tab. folder, and then click the pane opens. table, select an alarm. column indicates whether the alarm will display on Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks task. Using the BCM450 fault management system Use the following procedure to test an alarm. Click the Open the The In the Click the tab. folder, and then click the task. pane opens. table, select an alarm. button. In the Alarms table, “Test Event” is displayed in the alarm Problem Description field. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Using the BCM450 fault management system Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks This section contains information about Alarm Severities, default mapping of security levels, and Alarm graph colours in Element Manager. • Alarm Severities (page 27) • Default mapping of severity levels (page 27) • Alarm graph colours in Element Manager (page 28) Alarm severities are as follows: Critical Immediate corrective action is required due to conditions such as loss of service, loss of bandwidth, outage, loss of data, and/or functionality Major Urgent corrective action is required due to conditions such as pending loss of service, outage, loss of data, and/or functionality Minor Corrective action is required to prevent eventual service-affecting degeneration Warning Indicates the detection of a potential or impending service-affecting condition and that some diagnostic action is required Information Indicates audit-type information, such as configuration changes Use the following table to view the default mapping of each severity level against the Alarms Panel, alarms set, LEDs, and SNMP. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Alarm Severity reference Critical Yes Yes Yes Yes Major Yes Yes Yes Yes Minor Yes No No No Warning Yes No No No Information Yes No No No Use the following table to view alarm graph colours in Element Manager. Green There are no alarms of this severity, or there are alarms of this severity but the count has decreased since the last polling interval. Yellow There are alarms of this severity, but they are older than at least 1 polling interval. Red A new alarm has occurred since the last polling interval. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks You can use the Element Manager to view detailed information about the performance of the BCM450 and about the performance of system resources. This chapter provides procedures for monitoring quality of service (QoS) and other system metrics. Using the Element Manager, you can monitor overall system performance and other performance-related information. You monitor system metrics using the following tools: • UPS Status • NTP Metrics This section contains information on the following topics: • QoS Monitoring (page 29) • UPS metrics (page 33) • NTP metrics (page 34) QoS Monitor monitors the quality of service (QoS) of IP trunk services. The tool periodically monitors the delay and packet-loss of IP networks between two peer gateways. The main objective of the QoS Monitor is to allow new IP telephony calls to fall back to the PSTN if the voice quality of the IP network falls below the specified transmit threshold. For information about setting the transmit threshold, see Nortel Business Communications Manager 450 1.0 Configuration—Telephony (NN40160502). You can set the threshold in the Element Manager in the Telephony Resources panel. This task flow shows you the sequence of tasks you perform to monitor QoS statistics on the BCM450 system. To link to any procedures, click on QoS system metrics monitoring procedures navigation (page 30). Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks System metrics monitoring • Configuring the QoS monitor (page 31) • Configuring QoS logging attributes (page 31) • Viewing QoS logs (page 32) Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks System metrics monitoring You configure the QoS Monitor using the QoS Monitor panel on the Administration tab. You can configure the following: • the monitoring mode • logging parameters Click the tab. In the Navigation tree, click From the . drop-down menu, select a monitoring mode. Disabled — Enabled in Link-Monitor mode Continuously test the connection between the BCM450 and remote endpoints. Enabled in QoS-Monitor mode Select this option if you want to calculate MOS values for each endpoint, determine whether the connection has fallen below a specific threshold, send MOS scores to FCAPS applications, and create a log history of the MOS scores. Configure the logging attributes to set the size and frequency of QoS logs. Click the tab. In the Navigation tree, click . In the Logging area, select or deselect the In the allowed. field, type the value of the maximum log size Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks checkbox. System metrics monitoring In the field, type the value of the interval between logs. Enable Logging Enable the check box if you want to enable the logging of MOS scores. Maximum log file size Enter a value for the maximum size of the log file, from 1 to 10240 kilobytes (KB). The default is 10 KB. Logging Frequency Enter the time interval between each MOS log: 1 to 1440 minutes. The default is 1 minutes. The Mean Opinion Scores table displays the current network quality described as a Mean Opinion Score (MOS) for each IP destination. You can view the MOS mapping. Unlike the BCM 3.x where both transmit and receive values were reported, the QoS Monitor collects only the transmit values. Click the tab. In the Navigation tree, click . To update the MOS table with the most current values, select , press , or select the icon from the toolbar. Name Displays the name of the Remote Gateway. IP Address Displays the IP address of the Remote Gateway. QoS Indicator Displays a text description of the current MOS value. The MOS values can be Poor, Fair, Good or Excellent. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks System metrics monitoring G.711 Displays the current MOS value calculated when using a G.711 aLaw codec to transmit VoIP packets to this Remote Gateway. The MOS can be a value from 0.00 to 5.00, where 0.00 is the worst score (Poor) and 5.00 is best score (Excellent). G.723-5.3kbit/s Displays the current MOS value calculated when using a G.723 5.3 kbit/s codec to transmit VoIP packets to this Remote Gateway. The MOS can be a value from 0.00 to 5.00, where 0.00 is the worst score (Poor) and 5.00 is best score (Excellent). G.723-6.3kbit/s Displays the current MOS value calculated when using a G.723 6.3 kbit/s codec to transmit VoIP packets to this Remote Gateway. The MOS can be a value from 0.00 to 5.00, where 0.00 is the worst score (Poor) and 5.00 is best score (Excellent). G.729 Displays the current MOS value calculated when using a G.729 codec to transmit VoIP packets to this Remote Gateway. The MOS can be a value from 0.00 to 5.00, where 0.00 is the worst score (Poor) and 5.00 is best score (Excellent). G.729A Displays the current MOS value calculated when using a G.729A codec to transmit VoIP packets to this remote Gateway. The MOS can be a value from 0.00 to 5.00, where 0.00 is the worst score (Poor) and 5.00 is best score (Excellent). The BCM450 can support an Uninterruptible Power Supply (UPS) device to ensure continuous operation during power interruption and failure conditions. The UPS feature provides power source monitoring and battery backup so that critical system functionality required to maintain and provide warning time to either correct the problem or to activate a contingency plan for impacted services is possible. UPS is described in (NN40160-301) and (NN40160-300). The UPS connects and communicates with the BCM450 through USB. Enable the UPS feature by plugging the UPS USB cable into the BCM450 USB connector before you power up the BCM450. The UPS must be present during the boot up process for the BCM450 to function. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks System metrics monitoring The UPS Status panel tracks occurrences of alarms pertaining to UPS operation. These alarms are also sequentially viewable in the Alarm panel. The metrics correspond to alarms in the BCM450 and appear in the alarm panel as well. Complete this procedure to verify the status of the UPS before you boot up the BCM450 system. Click the tab. In the Navigation tree, click To check the metrics of the UPS, click the tab. tab. Using Network Time Protocol (NTP), you can configure the time on the BCM450 indirectly from a single time server. NTP is a network protocol designed to synchronize the clocks of computers over an IP network. The NTP Metrics provide an overview of the integrity of the NTP time source. If the BCM450 clock control has not been configured to use NTP (Configuration>System>Date & Time), then the NTP Metrics panel displays no data. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks System metrics monitoring Complete this procedure to view NTP metrics. Click the tab. In the Navigation tree, click . Last Synchronized When the last synchronization occurred. Minimum time difference (s) The minimum time change that occurred since NTP was running. Maximum time difference (s) The maximum time difference that occurred since NTP was running. Last Synchronization Status The results of the last synchronization: successful or unsuccessful. If unsuccessful the reason for the failure is given: failed to contact, or failed security check. A status of Not Running indicates that NTP is not configured. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks System metrics monitoring Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks You can use the Element Manager to view detailed information about the performance of telephony resources on the BCM450 system. The Telephony Metrics folder allows you to track different aspects of Telephony services. This section contains information on the following topics: • Proactive Voice Quality Management (page 37) • Activity Reporter Basic (page 44) • Trunk module metrics (page 46) • Trunk module CSU statistics (page 48) • CbC limit metrics (page 54) • Hunt group metrics (page 56) • PSTN Fallback metrics (page 58) Use Proactive Voice Quality Management (PVQM) metrics to monitor the quality of VoIP calls. You can also use the PVQM metrics to diagnose infrastructure problems in your network. PVQM is fully supported on Phase 2 IP sets. Phase 1 IP sets support only the following PVQM metrics: packet loss, inter arrival jitter, and rould trip delay. The following table lists the IP Phones that support PVQM. IP Phone 2001 Phase 2 firmware IP Phone 2002 Phase 1 and Phase 2 firmware IP Phone 2004 Phase 1 and Phase 2 firmware IP Phone 2050 v2 PC-based soft client Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring IP Phone 2007 Phase 2 firmware IP Phone 1120E Phase 2 firmware IP Phone 1140E Phase 2 firmware This task flow shows you the sequence of tasks you perform to configure and monitor PVQM telephony metrics on the BCM450 system. To link to any procedures, click on PVQM telephony metrics monitoring procedures navigation (page 38). • Setting the PVQM threshold settings (page 39) • Viewing PVQM telephony metrics (page 43) Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring You can use PVQM to configure and report threshold violations for the following voice quality metrics: • packet loss—packets lost in transit due to errors or network failures • inter arrival jitter—the variable delay on a packet as it traverses a network • round trip delay • listening R factor—the transmission quality as experienced by the user; this metric reflects the segment of the call that is carried over the RTP session There are two thresholds for PVQM metrics: Warning, and Unacceptable. A violation of the Warning threshold indicates that the voice quality is reduced but is still within an acceptable range. A violation of the Unacceptable threshold indicates a severe degradation in voice quality. If an alarm is generated to report a threshold violation, additional information is included inthe alarm to indicate the source of the alarm and provide other troubleshooting information. Table 10PVQM Alarms (page 39)lists the abbreviations used in the alarm text to present this additional information. cT codec type alphanumeric Vocoder type used on this call eT endpoint type S or D S indicates softclient D indicates desktop nLR network loss rate percentage, scaled by 256 (e.g. 354 = 1.4%) Rate of network packet los dR average discard rate percentage, scaled by 256 Average rate of discards due to jitter bD burst loss density percentage, scaled by Density of lost and discarded packets during burst periods 256 bL burst length milliseconds Average length of bursts gD gap loss density percentage, scaled by 256 Density of lost and discarded packets during gap periods gL average length of gap milliseconds average length of gap eSD end system delay milliseconds Average end system delay on the call aNL noise level dBm Measured received silent period noise level Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring aSP average signal level dBm Measured received signal level during talk spurts rTT local round trip time 1/65536 of a second Average round trip time on the call average Click the tab. In the Navigation tree, click . In the table, select the metric you want to configure. In the column, double click the value and type the threshold value you want to set. In the column, double click the value and type the threshold value you want to set. In the column, double click the value and type the threshold value you want to set. In the column, double click the value and type the threshold value you want to set. In the metrics to be polled. field, type the interval at which you want the Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring Metric Contains the following PVQM metrics you can monitot: Packet Loss Rate: The fraction of RTP data packets from the source lost since the beginning of the call, expressed as a percentage. Inter-arrival Jitter : The inter-arrival time of incoming RTP packets, as defined in RFC 1889. Expressed in milliseconds. RTCP Round Trip Delay: The round trip time of incoming RTP packets, as defined in RFC 1889. Measured in milliseconds. Listening R Factor: A scale from 0 (lowest quality) to 100 (highest quality) according to ITU-T G.107. Warning (desktop) The number of warnings you can receive for a desktop phone model. The value ranges and default thresholds are as follows: Packet Loss Rate: The value range for this metric is 0 to 100. The default value for warning thresholds is 1%. Inter-arrival Jitter : The value range for this metric is 0 to 1000. The default value for warning thresholds is 50 ms. RTCP Round Trip Delay: TThe value range for this metric is 0 to 1000. The default value for warning thresholds is 300 ms. Listening R Factor: The value range for this metric is 0 to 100. The default value for warning thresholds is 65. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring Unacceptable (desktop) The number of unacceptable errors you can receive for a desktop phone model. The value ranges and default thresholds are as follows: Packet Loss Rate: The value range for this metric is 0 to 100. The default value for unacceptable thresholds is 5%. Inter-arrival Jitter : The value range for this metric is 0 to 1000. The default value for unacceptable thresholds is 500 ms. RTCP Round Trip Delay: TThe value range for this metric is 0 to 1000. The default value for unacceptable thresholds is 500 ms. Listening R Factor: The value range for this metric is 0 to 100. There is no default value for unacceptable thresholds. Warning (softclient) The number of warnings you can receive for a softclient phone model. The value ranges and default thresholds are as follows: Packet Loss Rate: The value range for this metric is 0 to 100. The default value for warning thresholds is 1%. Inter-arrival Jitter : The value range for this metric is 0 to 1000. The default value for warning thresholds is 50 ms. RTCP Round Trip Delay: TThe value range for this metric is 0 to 1000. The default value for warning thresholds is 300 ms. Listening R Factor: The value range for this metric is 0 to 100. The default value for warning thresholds is 65. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring Unacceptable (softclient) The number of unacceptable errors you can receive for a softclient phone model. The value ranges and default thresholds are as follows: Packet Loss Rate: The value range for this metric is 0 to 100. The default value for unacceptable thresholds is 5%. Inter-arrival Jitter : The value range for this metric is 0 to 1000. The default value for unacceptable thresholds is 500 ms. RTCP Round Trip Delay: TThe value range for this metric is 0 to 1000. The default value for unacceptable thresholds is 500 ms. Listening R Factor: The value range for this metric is 0 to 100. There is no default value for unacceptable thresholds. Polling interval(s) The interval at which the metrics are polled. The value for this field is XXXXX. The default value is XXXXX. The term “desktop” indicates IP sets that are desktop models. The term “soft client” indicates IP sets that are software applications, such as the 2050 and the 2050MVC. Because desktop IP sets can provide better voice quality than software-based IP sets, you can specify different threshold levels for each type of IP set. Use this procedure to view PVQM metrics. Click the tab. In the Navigation tree, click Click a column heading to sort the metrics by a particular value. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks . Telephony metrics monitoring Number of connections Displays the total number of connections by IP sets on the system since the last reset. This count includes non-interactive features such as dial tones, call progress tones, and music on hold. Last rest Displays the time of the last reset. Most recent date and time Displays the time of the most recent threshold violation. Most recent DN Displays the DN of the most recent threshold violation. Count (desktop) Displays the number of times a desktop client violated a threshold. Count Displays the number of times a soft client violated a threshold. (softclient) MTBV (desktop) Displays the mean time between threshold violations of a particular metric for desktop clients (measured in seconds). MTBV (soft client) Displays the mean time between threshold violations of a particular metric for soft clients (measured in seconds). Reset metrics Click this button to clear out the metrics table. The Last reset time displays the current date and time. This section contains information on the following topics: • Enabling Activity Reporter Basic (page 44) • Disabling Activity Reporter Basic (page 45) Activity Reporter Basic allows you to monitor the performance of the BCM. You can use the Activity Reporter Basic to generate the following reports: • telephone call activity • custom call routing activity • voice mail receive statistics • hunt group performance When you enable Activity Reporter Basic, the BCM automatically generates reports and updates them each night. The reports reflect the performance of the BCM during the past four days. The panel displays the date and time of the most recent report. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring Select . In the Activity Reporter Basic panel, select the checkbox to activate Activity Reporter Basic. From the reports. drop-down menu, select a time to generate daily Enable daily data collection Select or deselect the check box to enable Activity Reporter Basic. Collection Time Set the time at which the daily reports are generated. The default time is set at 12:30 am. Most recent data collection Displays a timestamp of the time at which data was last collected. When you disable Activity Reporter Basic, the BCM does not generate performance reports . Select In the Activity Reporter Basic panel, deselect the checkbox to deactivate Activity Reporter Basic. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks . Telephony metrics monitoring Enable daily data collection Deselect the check box to disable Activity Reporter Basic. This section contains information on the following topics: • Viewing the trunk module status (page 46) • Viewing performance history information (page 46) • Viewing D-channel information (page 47) • Disabling or enabling a B-channel setting (page 47) • Provisioning a PRI B-channel (page 48) View the trunk module status to isolate malfunctioning parts of your BCM450 system. In addition, you can use the trunk module selection to disable and enable modules and devices. Select . The window displays the locations for the modules connected to the system. Select the module that you want to view. Click remove the module. to start the network test without having to Select a loopback type from the list. Click when done the test of the network. The Performance History tab displays the performance information over 15minute intervals collected in the past 24 hours. The performance information collected includes the number of errored seconds, severely errored seconds, and unavailable seconds over each 15-minute interval. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring Select . Click the tab to view metrics information. The D-channel tab displays trunk module metrics for the D-channel. • You must have a BRI trunk module configured on the BCM450 system. Select . Select the BRI module. Click the tab to view metrics information. If you need to isolate a problem, you can turn off individual port channels, rather than the entire module. Select . The Trunk Modules window displays the MBM location, type, state, and Loopback test. Click the heading of the bus you want to view. Click the tab in the lower menu marked B-channels. Click the B-channel you want to enable or disable (B1 or B2). Select or . Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring If you are disabling the channel, you are prompted by a dialog box to confirm your action. The State box indicates the mode of operation for the port. If the port is enabled, this box is blank unless a device is physically connected. When you purchase PRI from your service provider, you can request the number of B-channels that are allocated for you to use. For example, you can use 12 B-channels. If you do not have all of the PRI B channels, disable all the B-channels that you do not need. • Nortel recommends that the number of lines you deprovision on a DTM (configured as PRI) be the same as the number of B-channels that you disable. For example, if the DTM is on Expansion 1, when you disable Bchannels 13 to 23, you should deprovision lines 77 to 87. Select . Choose a module. Click . A list of the B-channels on this module appears. Click a channel, for example, B 01. The display shows the status of the PRI channel. Click the or button to change the setting for the channel. Each trunk module has an internal channel service unit (CSU). When enabled, the internal CSU monitors the quality of the received T1 signal and provides performance statistics, alarm statistics, and diagnostic information. Trunk modules must be individually programmed to establish parameters for collecting and measuring transmission performance statistics by the CSU. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring The system accumulates three performance parameters: • errored seconds (ES) • severely errored seconds (SES) • unavailable seconds (UAS) These parameters are defined according to TIA-547A. Errored seconds are enhanced to include control slip (CS) events. Only near-end performance data is recorded. The internal CSU continuously monitors the received signal and detects four types of transmission defects: • any active carrier failure alarms (CFA), such as loss of signal (LOS), out of frame (OOF), alarm indication signal (AIS), and remote alarm indication (RAI) • the number of bipolar violations that occurred in the last minute • any defects that occurred in the last minute, such as loss of signal (LOS), out of frame (OOF), and alarm indication signal (AIS) • the number of milliseconds of short-term alarms in the last minute, such as loss of signal (LOS), out of frame (OOF), alarm indication signal (AIS), and remote alarm indication (RAI). A short term alarm is declared when the detected defects persist for tens of milliseconds. A carrier failure alarm (CFA) is a duration of carrier system outage. The criteria for declaring and clearing the alarms is selectable to meet those in TIA-547A or TR64211. You can also view Carrier Failure Alarms as Core Telephony Alarms in the Alarm Viewer. • Enabling the internal CSU (page 50) • Checking the performance statistics (page 50) • Checking the CSU alarms (page 51) • Checking carrier failure alarms (page 51) • Checking bipolar violations (page 52) • Checking short-term alarms (page 53) • Checking defects (page 53) • Viewing CSU alarm history (page 54) Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring Enable the internal CSU to gather performance statistics for your T1 lines or PRI with public interface. Select . Select the appropriate module. Click the tab. In the T1 Parameters section, select the the Internal CSU. check box to enable Check the performance statistics to determine if the system detects errors or alarms within the selected period. Select . Select the appropriate module. Click the tab. The Current interval displays the duration of the current 15-minute interval of the selected card, the number of errored seconds (ES), the number of severely errored seconds (SES), and the number of unavailable time seconds (UAS). Click the 24-hour summary heading for an overall summary of the previous 24 hours. The Number of intervals, Errored Seconds, Severely Errored Seconds, Unavailable Seconds appear in the summary. Click to reset new settings. The system displays a message indicating that this will remove all of the statistics. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring Click again. to erase all the current statistics and begin collecting statistics Check the CSU alarms to view the active loss of signal (LOS), out of frame (OOF), remote alarm indicator (RAI), or alarm indication signal (AIS) alarms. Select . Select a module. Click the tab. The display shows all the active alarms of the types LOS (loss of signal), OOF (out of Frame), RAI (Remote alarm indicator), or AIS (Alarm indication signal). Check carrier failure alarms to view a history of alarms for a module. CFA types reported by the BCM450 can be mapped to CFAs defined in TIA-547A and TR62411 as shown in the table below. Select . Select a module. Click the tab. The display shows LOS (loss of signal), OOF (out of Frame), AIS (Alarm indication signal), and RAI (Remote alarm indicator). Select the type of alarm you wish to view. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring Select a time period. The display shows the start time of the period. LOS CFA RED CFA RED CFA OOF CFA RED CFA RED CFA AIS CFA RED CFA AIS CFA RAI CFA YELLOW CFA YELLOW CFA Check bipolar violations to view the number of bipolar violations occurring within the defined time period. Select . Select a module. Click the tab. The display shows the number of bipolar violations that occurred in the last minute. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring Check short-term alarms to view the number of alarms within the last minute. Select . Select a module. Click the tab. The display shows the short term alarms and the number of milliseconds (not necessarily contiguous) that were active in the last minute. Check defects to view the first type of defect in the last minute. Select . Select a module. Click the tab. The display shows the first type of defect and the number of milliseconds (not necessarily contiguous) the hardware reported in the last minute. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring View CSU alarm history to view all occurrences of a specific alarm. Select . Select a module. Click the tab. The display shows all the alarms. To view a specific alarm, click the alarm name. The display shows all the occurrences of that alarm. This section contains information on the following topics: • Accessing CbC limit metrics (page 54) • Clearing CbC limit metrics (page 56) Call-by-call service (CbC) on public PRI protocol (NI-2) allows a PBX to use channels more effectively by expanding or contracting the number of channels available to different call types such as INWATS, OUTWATS, Foreign Exchange (FX), and tie lines. The call-by-call service is a method of offering and receiving services to Customer Premises Equipment (CPE) on ISDN PRI without the use of dedicated circuits (i.e. interface or B-channels). The Call-By-Call service conveys signaling information over an ISDN Primary Rate Interface (PRI) that indicates, on a per-call basis, the specific service type required to complete the call. Although PRI-MCDN and IP trunks do not have multiple call types, CbC limits can be used on these trunks to limit the number of incoming or outgoing trunks that may be in use simultaneously. When the CbC the feature is configured, use the CbC Limit metrics panel to monitor denied call activity for each service on each line pool. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring PRI lines that support call-by-call services have maximum and minimum call limits for each service. Use this panel to view reports for the services and to assess the capacity of the PRI call services on your system. These limits are set as part of the numbering plan programming. Click the tab. In the Navigation tree, click In the want to view CbC traffic. . table, select the line pool for which you Line Pool The pool of lines that call-by-call limits are applied to. Service Type The type of service that the limits apply to. INCOMING due to Outgoing Min. The number of incoming calls that have been blocked due to the call-by-call limits. due to Incoming Max. The number of incoming calls that have been blocked due to call-by-call limits. OUTGOING due to Incoming Min. The number of outgoing calls that have been blocked due to the call-by-call limits. due to Outgoing Max. The number of outgoing calls that have been blocked due to the call-by-call limits. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring Use this procedure to clear the Details for Pool table of the current CbC limit metrics, and start a new monitoring period. Click the tab. In the Navigation tree, click In the view CbC traffic. . table, select the line pool for which you want to Select one of the calls in the list. Click the button. This section contains information on the following topics: • Accessing Hunt Group metrics (page 56) • Resetting the Hunt Group metrics (page 58) Hunt groups provide a service where incoming calls ring on a targeted group of telephones called a Hunt group. When you designate a Hunt group, you define the group as a unique Directory Number (DN). This DN receives and distributes calls to the telephones assigned to the group. You can include Hunt Group hourly metrics files with the CDR data files when the are transferred to the central server. For more information on configuring this option, refer to the (NN40020-605). Access the Hunt Group metrics to evaluate total call processing by hunt group member. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring Click the tab. In the Navigation tree, click In the metrics. . table, select the Hunt Group for which you want to see Hunt Group Name of the hunt group. Name Name entered on the DN record. Total calls Total number of calls. Answered: Total Total number of answered calls. Answered: Avg% Average number of answered calls. Answered: Avg time(s) Average answer time. Abandoned: Total Total number of abandoned calls. Abandoned: Avg% Average number of abandoned calls. Busy: Total Total number of busy calls. Busy: Avg% Average number of busy calls Overflow: Total Total number of overflow calls. Overflow: Avg% Average number of overflow calls. Time in Queue Time in queue. Last Reset time Time and date format depends on the country profile of the system. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Telephony metrics monitoring Use this procedure to reset the Hunt Group metrics. Click the tab. In the Navigation tree, click In the the metrics. Click the . table, select the Hunt Group for which you want to reset button. This section contains information on the following topics: • Accessing PSTN Fallback metrics (page 58) • Resetting PSTN Fallback metrics (page 59) When trunks are out of service, traffic can be switched to PSTN fallback lines. Use this procedure to view how many fallback attempts and fallback failures occur within a specific period using the PSTN Fallback Metrics panel. Click the tab. In the Navigation tree, click Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks . Telephony metrics monitoring Last reset time The date and time the metrics table was last reset. Fallback requests The number of calls unable to route through the preferred trunk. Fallback failures The number of calls unable to route though the fallback trunk. Use this procedure to clear the PSTN Fallback Metrics panel. Click the tab. In the Navigation tree, click Click the button. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks . Telephony metrics monitoring Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks This section provides information about the main unit LED status during normal operation, startup, and reboot. • System status monitor LEDs (page 61) The BCM450 system status LEDs on the main unit provide information about the status of the BCM450 system. Use these LEDs to determine if the system is functioning properly and if the system generates an alarm. Solid yellow Solid yellow Power applied to the system. Solid yellow Off Power on self test (POST); 9 seconds. Solid yellow Solid yellow System initialization; 14 seconds. Solid green Solid yellow Kernet initialization; 8 seconds. Solid green Flashing green Services initialization; 1 minute. Solid green Solid green System running; normal operation. Solid green Solid red Services initialization failure Solid red Solid green System running with manufacturing settings enabled Solid red Solid red System running in software reset mode Solid red Flashing yellow System running in configuration reset mode Solid green Flashing yellow Shutdown in progress Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks System LEDs reference Off Solid yellow Shutdown completed Solid red Flashing yellow Overheating detected; thermal shutdown completed Solid red Solid red Power spike or rail power fluctuation detected Flashing red Solid red Rail power fluctuation; power monitor shutdown completed Solid yellow Solid red Power spike shutdown completed Off Off No power; system is shut down Flashing yellow Flashing yellow Start-up profile executing Flashing green Flashing green Start-up profile completed (USB device can be removed) Solid green Solid green Start-up profile successfully applied Solid green Solid red Start-up profile failure Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks This section contains a list of alarms generated by the BCM450 system. The table below includes information about the default handling of each alarm with respect to the Alarms table, LEDs, and SNMP traps. You can customize whether each alarm appears in the Alarms table or is sent as an SNMP trap in accordance with your business requirements. 18 minor Core Telephony Core Telephony Unable to process calls. Reboot system and contact Yes your local support group. 31 critical Core Telephony Core Telephony Media Bay Module firmware download failed. Power down the system and check the DTM hardware and the expansion chassis connections. If problem persists replace the DTM or expansion chassis hardware. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No Yes Yes List of alarms 32 critical Core Telephony Core Telephony BRI module is primary clock instead of DTM module. Configure the DTM module Yes as primary clock in your system. BRI clock specifications are not acceptable for DTM connections to the public network. Yes Yes 33 critical Core Telephony Core Telephony Cold restart has occurred causing loss of telephony data. Yes Check configuration change logs to see if this was user initiated. If not contact your local support group. Yes Yes 34 warning Core Telephony No No Core Telephony - No Action Required. Media Bay Module firmware download started. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes List of alarms 35 critical Core Telephony Core Telephony Media Bay Module firmware download failure. Yes Power down the system and check the expansion chassis connections. Check for corresponding alarm 31 or 79 to determine which module is having issues. If problem persists replace corresponding hardware. Yes Yes 36 critical Core Telephony Core Telephony Media Bay Module firmware download failure. Yes Power down the system and check the expansion chassis connections. Check for corresponding alarm 31 or 79 to determine which module is having issues. If problem persists replace corresponding hardware. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 37 critical Core Telephony Core Telephony - Restart system and contact Yes Failure to download your local support group. market profile/protocol data from the Persistent Data Repository. Yes Yes 39 critical Core Telephony Core Telephony Persistent Data Repository corruption in the market profile area. Yes Yes Yes 40 critical Core Telephony Yes Core Telephony - Check your cabling from "Unavailable Sec- any DTM modules to the external network and run onds Error" long term alarm thresh- loopback tests on the circuit to check for network isold has been exceeded on the DTM. sues. Get your network provider to check the circuit during problem conditions. Yes Yes Perform a restore with a known good backup. If problem persists contact your local support group. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 41 critical Core Telephony Core Telephony "Loss of Signal" long term alarm threshold has been exceeded on the DTM. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. Get your network provider to check the circuit during problem conditions. Yes Yes 42 critical Core Telephony Core Telephony "Loss of Frame" long term alarm threshold has been exceeded on the DTM. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. Get your network provider to check the circuit during problem conditions. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 43 critical Core Telephony Core Telephony "Alarm Indication Signal" long term alarm threshold has been exceeded on the DTM. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. Get your network provider to check the circuit during problem conditions. Yes Yes 44 critical Core Telephony Yes Core Telephony - Check your cabling from "Remote Alarm Indi- any DTM modules to the external network and run cation" long term alarm threshold has loopback tests on the cirbeen exceeded on cuit to check for network issues. Get your network the DTM. provider to check the circuit during problem conditions. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 45 critical Core Telephony Core Telephony "Loss of Signal" long term alarm threshold has been exceeded on the DTM. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. Get your network provider to check the circuit during problem conditions. Yes Yes 46 critical Core Telephony Core Telephony "Alarm Indication Signal" long term alarm threshold has been exceeded on the DTM. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. Get your network provider to check the circuit during problem conditions. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 47 critical Core Telephony Yes Core Telephony - Check your cabling from "Remote Alarm Indi- any DTM modules to the external network and run cation" long term alarm threshold has loopback tests on the cirbeen exceeded on cuit to check for network issues. Get your network the DTM. provider to check the circuit during problem conditions. Yes Yes 50 critical Core Telephony Core Telephony - A digital station module has been disconnected. Yes Power down the system and check all connections to the expansion chassis containing the digital station module. If the problem persists, replace the module. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 51 critical Core Telephony Core Telephony - A trunk media bay module has been disconnected. Yes Power down the system and check all connections to the expansion chassis containing the digital or analog trunk module. If the problem persists, replace the module. Yes Yes 52 critical Core Telephony Core Telephony - A trunk media bay module has been disconnected. Yes Power down the system and check all connections to the expansion chassis containing the digital or analog trunk module. If the problem persists, replace the module. Yes Yes 54 warning Core Telephony Core Telephony - No Action Required. Media Bay Module firmware download started. Yes No No 55 warning Core Telephony Core Telephony - No Action Required. Media Bay Module firmware download complete. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 61 critical Core Telephony Core Telephony - A trunk media bay module is programmed as the wrong module type. Yes Check that the correct module type is programmed for the expansion chassis. Yes Yes 62 critical Core Telephony Core Telephony Persistent Data Repository corruption in the auto answer area. Perform a restore with a known good backup. If problem persists contact your local support group. Yes Yes Yes 63 critical Core Telephony Core Telephony - If this happens more than Yes No DTMF receivers once in a 5 minute span check that any auto answer available. or DISA configured trunks are operating properly. If they are not operating properly reboot the system and contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 67 critical Core Telephony Core Telephony Invalid trunk media bay module connected to an expansion chassis. Yes Power down the system and check all connections to the expansion chassis containing the digital or analog trunk module. Check that the hardware being used is supported in the market your have selected in Core Telephony. If the problem persists, replace the module. Yes Yes 68 critical Core Telephony Core Telephony Unsupported set/ peripheral connected. Disconnect the set/periph- Yes eral from the port and reconnect it to a valid port. If the problem persists replace the set/peripheral. Yes Yes 69 critical Core Telephony Core Telephony General software error. Reboot system and contact Yes your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 71 warning Core Telephony Core Telephony - No Action Required. Emergency transfer relay activated indicating a power issue or Core Telephony down condition. 72 critical Core Telephony Core Telephony TEI request on ISDN device on system. 75 critical Core Telephony Core Telephony Digital trunking clock in free run. 77 critical Core Telephony Core Telephony - Perform a restore with a Persistent Data Re- known good backup. If pository corruption. problem persists contact your local support group. No No Disconnect all station side Yes ISDN devices. If problem persists contact your local support group. Yes Yes Yes Check your cabling from any DTM modules to the external network. Get your network provider to check the circuit. Yes Yes Yes Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes List of alarms 79 critical Core Telephony Core Telephony ASM firmware download error. Yes Yes Yes 194 critical Core Telephony Core Telephony - Restart system and contact Yes Low Level Operat- your local support group. ing error. Yes Yes 224 critical Core Telephony Yes Core Telephony - Attempt another restore Error after restore of with a known good backup. If problem persists contact data. your local support group. Yes Yes Power down the system and check the ASM hardware and the expansion chassis connections. If problem persists replace the ASM or expansion chassis hardware. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 247 critical Core Telephony Core Telephony - Verify that all types of at- Yes Digital station loop tached sets/peripherals inierror. tialize and function. If something is not working reset it. If the problem persists contact your local support group. Yes Yes 260 minor Core Telephony Core Telephony Line presence test failure on system startup due to no battery feed on a trunk line. Verify all trunks lines are Yes connected to the system and in working condition. If not disable/enable the trunk interfaces. If problems persists contact your local support group. No No 262 minor Core Telephony Core Telephony - Check the trunk interfaces Yes No dialtone on trunk to see if dialtone is present. line during seizure. If no dialtone is present contact your network provider. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 263 minor Core Telephony Core Telephony - Check the analog trunk in- Yes Invalid disconnect terfaces to ensure all lines sequence error on are operating correctly. If a an analog trunk line. trunk is showing busy with no active calls disable the trunk interface and re-enable it. If problems persist contact your local support group. No No 265 minor Core Telephony Core Telephony Outgoing trunk could not be seized. Handshake between the system and network failed. Check the trunk interfaces Yes to ensure all lines are operating correctly. If a trunk is not able to be used contact your network provider. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 270 minor Core Telephony Core Telephony Set initialization error from an invalid message from the set. Yes If the event occurs more than once in a 5 minute span then disconnect the set in question. If problem stops replace set and check cable between set and system. No No 271 minor Core Telephony Core Telephony - A set is trying to initialize that has incompatible firmware on the system. Verify that all types of at- Yes tached sets/peripherals initialize and function. If something is not working reset it. If the problem persists contact your local support group. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 323 minor Core Telephony Core Telephony "Degraded Minute" short term alarm threshold has been exceeded on the DTM. The module is in a no-new-calls state. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. If long term alarms occur get your network provider to check the circuit during problem conditions. No No 324 minor Core Telephony Core Telephony "Severely Errored Second" short term alarm threshold has been exceeded on the DTM. The module is in a no-newcalls state. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. If long term alarms occur get your network provider to check the circuit during problem conditions. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 325 minor Core Telephony Core Telephony "Errored Second" short term alarm threshold has been exceeded on the DTM. The module is in a no-new-calls state. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. If long term alarms occur get your network provider to check the circuit during problem conditions. No No 326 minor Core Telephony Core Telephony "Slip Underflow" short term alarm threshold has been exceeded on the DTM. The module is in a no-new-calls state. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. If long term alarms occur get your network provider to check the circuit during problem conditions. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 327 minor Core Telephony Core Telephony "Slip Overflow" short term alarm threshold has been exceeded on the DTM. The module is in a no-new-calls state. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. If long term alarms occur get your network provider to check the circuit during problem conditions. No No 328 minor Core Telephony Core Telephony "Line Code Violation" short term alarm threshold has been exceeded on the DTM. The module is in a no-newcalls state. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. If long term alarms occur get your network provider to check the circuit during problem conditions. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 329 minor Core Telephony Core Telephony "Loss of Signal" short term alarm threshold has been exceeded on the DTM. The module is in a no-new-calls state. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. If long term alarms occur get your network provider to check the circuit during problem conditions. No No 330 minor Core Telephony Core Telephony "Loss of Frame" short term alarm threshold has been exceeded on the DTM. The module is in a no-new-calls state. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. If long term alarms occur get your network provider to check the circuit during problem conditions. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 331 minor Core Telephony Core Telephony "Alarm Indication" short term alarm threshold has been exceeded on the DTM. The module is in a no-new-calls state. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. If long term alarms occur get your network provider to check the circuit during problem conditions. No No 332 minor Core Telephony Yes Core Telephony - Check your cabling from "Remote Alarm Indi- any DTM modules to the cation" short term external network and run alarm threshold has loopback tests on the cirbeen exceeded on cuit to check for network isthe DTM. The mod- sues. If long term alarms ule is in a no-new- occur get your network provider to check the circuit calls state. during problem conditions. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 333 minor Core Telephony Core Telephony "Loss of Frame" short term alarm threshold has been exceeded on the DTM. The module is in a no-new-calls state. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. If long term alarms occur get your network provider to check the circuit during problem conditions. No No 334 minor Core Telephony Core Telephony "Alarm Indication" short term alarm threshold has been exceeded on the DTM. The module is in a no-new-calls state. Yes Check your cabling from any DTM modules to the external network and run loopback tests on the circuit to check for network issues. If long term alarms occur get your network provider to check the circuit during problem conditions. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms Core Telephony Yes Core Telephony - Check your cabling from "Remote Alarm Indi- any DTM modules to the cation" short term external network and run alarm threshold has loopback tests on the cirbeen exceeded on cuit to check for network isthe DTM. The mod- sues. If long term alarms ule is in a no-new- occur get your network provider to check the circuit calls state. during problem conditions. No No Yes No No Yes Core Telephony - Determine whether this Digital Trunk Media alarm occurred due to the bay module reset. system rebooting. If the system was not rebooting when the alarm occurred, then contact your local support group. No No 335 minor 336 informa- Core Teletion phony Core Telephony The Digital Trunk T1/E1/PRI has recovered. 367 minor Core Telephony No Action Required. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 372 warning Core Telephony Core Telephony - No Action Required. Clocking on the Digital Trunk Media bay module has changed sources. Yes No No 401 minor Core Telephony Core Telephony - Verify that all types of at- Yes Digital station loop tached sets/peripherals iniinitialization error. tialize and function. If something is not working reset it. If the problem persists contact your local support group. No No 608 minor Core Telephony Core Telephony Unsupported set/ peripheral connected. Verify that all types of at- Yes tached sets/peripherals initialize and function. Remove any unsupported set types. No No 639 minor Core Telephony Core Telephony CAP/KIM error while retrieving key information. Check the system for CAP/ Yes KIM modules and reset them. If the problem persists contact your local support group. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 799 minor Core Telephony Core Telephony - No Action Required. ISDN call processing error. Yes No No 894 minor Core Telephony Core Telephony DASS2/DPNSS error on a DTM module. Check that the DASS2/DP- Yes NSS circuit is online. If it is not disable/enable the expansion chassis and try to get the circuit back online. If problem persists contact your local support group. No No 901 critical Core Telephony Yes Core Telephony - Restore a known good Persistent Data Re- backup into the system to pository corruption. get it back online and contact your local support group. Yes Yes 949 minor Core Telephony Core Telephony BRI protocol call control error. No No 950 informa- Set Temtion plate Programming No No Get a protocol trace of the Yes BRI loop using BCM monitor and contact your local support group. A template has No Action Required. failed to be applied to a set. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes List of alarms 999 warning Core Telephony 1001 major Operating System 1002 critical Operating System 1003 major Operating System 2100 informa- Software Uption dates 2101 informa- Software Uption dates 2102 informa- Software Uption dates 2103 informa- Software Uption dates 2104 informa- Software Uption dates 2105 informa- Software Uption dates 2106 informa- Software Uption dates 2300 critical Software Updates Core Telephony Unknown alarm. Contact your local support Yes group. No No Operating System Major operating system error (Kernel Oops). Operating System Critical operating system error (Kernel panic). A USB device could not be mounted. Two USB storage devices are attached to the system. This is an unsupported configuration. Software Update Software update applied successfully. Software Update Software upgrade applied successfully. Software Update Software update started. Software Update Software upgrade started. Software Update Software update scheduled. Software Update Scheduled software update completed. Software Update Software update removed. Software Update Software update failed to apply. Contact your local support Yes group. Yes Yes Contact your local support Yes group. Yes Yes Please remove one of the Yes devices and retry the operation. Yes Yes No Action Required. Yes No No No Action Required. Yes No No No Action Required. Yes No No No Action Required. Yes No No No Action Required. Yes No No No Action Required. Yes No No No Action Required. Yes No No Yes Yes Contact your local support Yes group. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 2301 major Software Up- Software Update dates Software update failed to transfer files. Retry software update and Yes if problem persists contact your local support group. Yes Yes 2302 critical Software Up- Software Update dates Software upgrade failed to apply. Contact your local support Yes group. Yes Yes 2303 major Software Up- Software Update dates Failed to remove software update. Retry removal of software Yes update and if problem persists contact your local support group. Yes Yes 2304 major Software Up- Software Update - Retry software update and Yes dates Software update in- if problem persists contact your local support group. valid signature or corrupt file. Retry file transfer. Yes Yes 5001 critical Persistent Persistent Data Re- Reboot system and contact Yes Data Reposi- pository - Could not your local support group. tory start Persistent Data Repository. No resources available. This will cause many components to fail to start with the proper configuration. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 5002 critical Persistent Persistent Data ReData Reposi- pository - Could not tory open Persistent Data Repository. Reverting to last saved file. Will mean configuration will not be current on the system. Yes Restore a known good backup into the system . If the problem persists contact your local support group. Yes Yes 5003 critical Yes Persistent Data Re- Restore a known good Persistent Data Reposi- pository - Could not backup into the system . If the problem persists contory open Persistent tact your local support Data Repository. Reverting to default group. file. Will mean configuration will be default on the system. Yes Yes 6000 minor Date and Time No No 6004 critical Date and Time Yes Yes 6007 minor Date and Time Date and Time Time adjustment detected which is larger than provisioned. Yes No No 6008 minor Date and Time Date and Time Confirm the NTP server is Yes NTP client unable to available on the network. contact server. No No Date and Time No Action Required. Yes Time has been updated by CoreTel. Date and Time Contact your local support Yes Time service initial- group. ization failed. Confrim the date/time is correct on the system. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 6010 critical Date and Time Don't reboot the system Yes Date and Time Real time clock on and contact your local supsystem not working port group. properly. Yes Yes 8001 critical Modem Call Control Modem Call Control Reboot system and contact Yes - MCC stopped un- your local support group. expectedly. Yes Yes 8002 critical Modem Call Control Modem Call Control Reboot system and contact Yes your local support group. - MCC Failed to Register with Voice CTI. Yes Yes Warning Modem Call Control Modem Call Control Contact your local support Yes - MCC cannot load group. modem to DSP error. No No 8003 8004 critical Modem Call Control Modem Call Control Reboot system and contact Yes - MCC modem emu- your local support group. lator failed to start. Yes Yes 8005 critical Modem Call Control Modem Call Control Reboot system and contact Yes - MCC failed to get a your local support group. modem DN. Yes Yes 8008 critical Modem Call Control Modem Call Control Reboot system and contact Yes - MCC state mayour local support group. chine error. Yes Yes 8009 critical Modem Call Control Modem Call Control Reboot system and contact Yes - MCC state mayour local support group. chine error. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 8010 critical Modem Call Control Modem Call Control Reboot system and contact Yes - MCC state mayour local support group. chine error. Yes Yes 8011 critical Modem Call Control Modem Call Control Reboot system and contact Yes - MCC state mayour local support group. chine error. Yes Yes 8012 Warning Modem Call Control Modem Call Control Contact your local support Yes group. - MCC Failed to Transfer the call. CTI Return Code = %ld. No No 8013 Warning Modem Call Control Modem Call Control Reboot system and contact Yes - MCC Cannot Mon- your local support group. itor Incoming Line. CTI Return Code = %ld. No No 8014 Warning Modem Call Control Modem Call Control Contact your local support Yes group. - MCC Can only Transfer to Modem DN Manually. CTI Return Code = %ld. No No 8015 Warning Modem Call Control Modem Call Control Contact your local support Yes - MCC Cannot Stop group. to Monitor the Line Number. CTI Return Code = %ld. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 8016 Warning Modem Call Control Modem Call Control Contact your local support Yes - MCC Cannot Un- group. load the Modem DSP Task. CTI Return Code = %ld. No No 8017 Warning Modem Call Control Modem Call Control Contact your local support Yes - MCC Failed to An- group. swer Incoming Call. CTI Return Code = %ld. No No 8018 informa- Modem Call tion Control Modem Call Control No Action Required. - MCC Incoming Call on Busy Modem [%s]. Yes No No 8019 informa- Modem Call tion Control Modem Call Control No Action Required. - MCC Attempt to Connect to a Disabled Modem [%s]. Yes No No 8020 Modem Call Control Contact your local support Yes group. - MCC Failed to Register for CLID/ ANI Service. CTI Return Code = %ld. No No Modem Call Control No Action Required. - MCC Modem Connected [%s]. No No Warning Modem Call Control 8021 informa- Modem Call tion Control Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes List of alarms 8022 informa- Modem Call tion Control Modem Call Control No Action Required. - MCC Modem is Disconnected. Yes No No 8023 informa- Modem Call tion Control Modem Call Control No Action Required. - MCC Modem Enabled. Yes No No 8024 informa- Modem Call tion Control Modem Call Control No Action Required. - MCC Modem Disabled. Yes No No 8025 Warning Modem Call Control Modem Call Control Contact your local support Yes - MCC Failed to Get group. Switch Information. CTI Return Code = %ld. No No 8029 Warning Modem Call Control Modem Call Control Contact your local support Yes - MCC Failed to An- group. swer Modem Call. CTI Return Code = %ld. No No 8030 Warning Modem Call Control Modem Call Control Contact your local support Yes - MCC Failed to Ac- group. knowledge Modem Request. CTI Return Code = %ld. No No 8031 Warning Modem Call Control Modem Call Control Contact your local support Yes group. - MCC Failed to Originate a Call. CTI Return Code = %ld. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 8032 Warning Modem Call Control Modem Call Control Contact your local support Yes - MCC Failed to Dis- group. connect a Call. CTI Return Code = %ld. No No 8033 Warning Modem Call Control Modem Call Control Contact your local support Yes group. - MCC Received Unknown Request from Modem. Request = %ld. No No 8035 informa- Modem Call tion Control Modem Call Control No Action Required. - MCC Modem Auto Disabled. Yes No No 8038 informa- Modem Call tion Control Modem Call Control No Action Required. - MCC Modem Call Put on Hold. Disconnecting… Yes No No 8040 Modem Call Control Contact your local support Yes group. - MCC Failed to Open Prompts Library. NNU Return Code = %ld. No No Modem Call Control No Action Required. - MCC Modem DN changed in admin. No No Warning Modem Call Control 8041 informa- Modem Call tion Control Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes List of alarms 8042 Warning Modem Call Control Modem Call Control Contact your local support Yes group. - MCC Failed to Open the Communication Path to RAS. Disabling the Modem. No No 10001 critical Service Man- Service Manager ager Core Telephony has stopped unexpectedly. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10101 or 10301. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10002 critical Service Man- Service Manager ager CallPilot has stopped unexpectedly. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10102 or 10302. If service doesn't restart then reboot system and contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10003 critical Service Man- Service Manager ager IP Terminal Service (UTPS) has stopped unexpectedly. This will affect service on all IP terminals on the system. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10103 or 10303. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10005 critical Service Man- Service Manager ager Voice over IP Gateway (feps) has stopped unexpectedly. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10105 or 10305. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10006 critical Service Man- Service Manager ager Quality of Service Monitor (qmond) has stopped unexpectedly. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10106 or 10306. If service doesn't restart then reboot system and contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10007 critical Service Man- Service Manager ager Call Detail Recording Service (CDRService) has stopped unexpectedly. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10107 or 10307. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10008 critical Service Man- Service Manager ager Voice Application Interface Service (ctiserver) has stopped unexpectedly. This will affect CallPilot, System Set Based Admin and the modem. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10108 or 10308. If service doesn't restart then reboot system and contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10008 critical Service Man- Service Manager ager Voice Application Interface Service (ctiserver) has stopped unexpectedly. This will affect CallPilot, System Set Based Admin and IVR. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10108 or 10308. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10009 critical Service Man- Service Manager ager Modem Call Control (modemcc) has stopped unexpectedly. This will affect Dial-In and Dial-Out using the integrated modem. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10109 or 10309. If service doesn't restart then reboot system and contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10010 critical Service Man- Service Manager ager System Set Based Admin Feature9*8 (ssba) has stopped unexpectedly. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10110 or 10310. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10011 critical Service Man- Service Manager ager Computer Telephony Service (Cte) has stopped unexpectedly. This will affect LAN CTE and the Line Monitor in BCM Monitor. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10111 or 10311. If service doesn't restart then reboot system and contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10012 critical Service Man- Service Manager ager Line Monitor Service (lms) has stopped unexpectedly. This will affect the Line Service Manager - Monitor in BCM Monitor. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10112 or 10312. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10013 critical Service Man- Service Manager ager Media Services Manager (Msm) has stopped unexpectedly. This will affect all telephony operations on the system. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10113 or 10313. If service doesn't restart then reboot system and contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10014 critical Service Man- Service Manager ager Media Path Server (mps) has stopped unexpectedly. This will affect all IP Telephony. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10114 or 10314. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10015 critical Service Man- Service Manager ager Media Gateway Server (mgs) has stopped unexpectedly. This will affect all IP Telephony. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10115 or 10315. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10016 critical Service Man- Service Manager - Check for corresponding Yes ager Persistent Data Re- alarm 10116 or 10316. If pository (Pdrd) has service doesn't restart then stopped unexpect- reboot system and contact edly. This will affect your local support group. any management done to running services or startup of non-running services. Service Manager is attempting to restart the service. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10017 critical Service Man- Service Manager ager Keycode Service (cfsserver) has stopped unexpectedly. This will affect the ability to enter any new keycodes. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10117 or 10317. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10018 critical Service Man- Service Manager ager Time Service (tmwservice) has stopped unexpectedly. This will affect the synchronization of time in the system. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10118 or 10318. If service doesn't restart then reboot system and contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10019 critical Service Man- Service Manager ager Platform Status Monitor (psm) has stopped unexpectedly. This will affect the monitoring of system hardware and drivers. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10119 or 10319. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10020 critical Service Man- Service Manager ager Web Server (httpd) has stopped unexpectedly. This will affect the onbox web pages, downloads and documentation. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10120 or 10320. If service doesn't restart then reboot system and contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10021 critical Service Man- Service Manager ager On Box Management Framework (owcimomd) has stopped unexpectedly. Element Manager will be unable to connect with the system. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10121 or 10321. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10024 critical Service Man- Service Manager ager IP Terminal Service (EchoServer) has stopped unexpectedly. This will affect IP terminals from operating properly. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10124 or 10324. If service doesn't restart then reboot system and contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10025 critical Service Man- Service Manager ager IP Terminal Firmware upload Service (UftpServer) has stopped unexpectedly. This will affect the ability to download new firmware to IP terminals. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10125 or 10325. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10029 critical Service Man- Service Manager ager Doorphone service (BCM_Doorphone) has stopped unexpectedly. This will affect the ability to use a doorphone on the system. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10129 or 10329. If service doesn't restart then reboot system and contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10032 minor Service Man- Service Manager ager IP Music Service (BcmAmp) has stopped unexpectedly. This will affect the ability to use IP music. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10132 or 10332. If service doesn't restart then reboot system and contact your local support group. Yes Yes 10033 minor Service Man- Service Manager ager IP Music Service (ToneSrvr) has stopped unexpectedly. This will affect the ability to use IP music. Service Manager is attempting to restart the service. Check for corresponding Yes alarm 10133 or 10333. This can be caused by changing music sources. If service doesn't restart then reboot system and contact your local support group.. No No 10101 critical Service Man- Service Manager - Reboot system and contact Yes your local support group. ager Core Telephony has stopped unexpectedly and could not be restarted by service manager. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10102 critical Service Man- Service Manager - Reboot system and contact Yes your local support group. ager CallPilot has stopped unexpectedly and could not be restarted by service manager. Yes Yes 10103 critical Service Man- Service Manager - Reboot system and contact Yes ager IP Terminal Service your local support group. (UTPS) has stopped unexpectedly and could not be restarted by service manager. This will affect service on all IP terminals on the system. Yes Yes 10105 critical Service Man- Service Manager - Reboot system and contact Yes ager Voice over IP Gate- your local support group. way (feps) has stopped unexpectedly and could not be restarted by service manager. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10106 critical Service Man- Service Manager - Reboot system and contact Yes ager Quality of Service your local support group. Monitor (qmond) has stopped unexpectedly and could not be restarted by service manager. Yes Yes 10107 critical Service Man- Service Manager - Reboot system and contact Yes ager Call Detail Record- your local support group. ing Service (CDRService) has stopped unexpectedly and could not be restarted by service manager. Yes Yes 10108 critical Service Man- Service Manager - Reboot system and contact Yes ager Voice Application your local support group. Interface Service (ctiserver) has stopped unexpectedly and could not be restarted by service manager. This will affect CallPilot, System Set Based Admin and the modem. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10109 critical Service Man- Service Manager - Reboot system and contact Yes ager Modem Call Control your local support group. (modemcc) has stopped unexpectedly and could not be restarted by service manager. This will affect Dial-In and Dial-Out using the integrated modem. Yes Yes 10110 critical Service Man- Service Manager - Reboot system and contact Yes ager System Set Based your local support group. Admin Feature9*8 (ssba) has stopped unexpectedly and could not be restarted by service manager. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10111 critical Service Man- Service Manager - Reboot system and contact Yes ager Computer Telepho- your local support group. ny Service (Cte) has stopped unexpectedly and could not be restarted by service manager. This will affect LAN CTE and the Line Monitor in BCM Monitor. Yes Yes 10112 critical Service Man- Service Manager - Reboot system and contact Yes ager Line Monitor Ser- your local support group. vice (lms) has stopped unexpectedly and could not be restarted by service manager. This will affect the Line Monitor in BCM Monitor. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10113 critical Service Man- Service Manager - Reboot system and contact Yes your local support group. ager Media Services Manager (Msm) has stopped unexpectedly and could not be restarted by service manager. This will affect all telephony operations on the system. Yes Yes 10114 critical Service Man- Service Manager - Reboot system and contact Yes ager Media Path Server your local support group. (mps) has stopped unexpectedly and could not be restarted by service manager. This will affect all IP Telephony. Yes Yes 10115 critical Service Man- Service Manager - Reboot system and contact Yes your local support group. ager Media Gateway Server (mgs) has stopped unexpectedly and could not be restarted by service manager. This will affect all IP Telephony. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10116 critical Service Man- Service Manager - Reboot system and contact Yes ager Persistent Data Re- your local support group. pository (Pdrd) has stopped unexpectedly and could not be restarted by service manager. This will affect any management done to running services or startup of non-running services. Yes Yes 10117 critical Service Man- Service Manager - Reboot system and contact Yes your local support group. ager Keycode Service (cfsserver) has stopped unexpectedly and could not be restarted by service manager. This will affect the ability to enter any new keycodes. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10118 critical Service Man- Service Manager - Reboot system and contact Yes ager Time Service (tm- your local support group. wservice) has stopped unexpectedly and could not be restarted by service manager. This will affect the synchronization of time in the system. Yes Yes 10119 critical Service Man- Service Manager - Reboot system and contact Yes your local support group. ager Platform Status Monitor (psm) has stopped unexpectedly and could not be restarted by service manager. This will affect the monitoring of system hardware and drivers. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10120 critical Service Man- Service Manager - Reboot system and contact Yes ager Web Server (httpd) your local support group. has stopped unexpectedly and could not be restarted by service manager. This will affect the onbox web pages, downloads and documentation. Yes Yes 10121 critical Service Man- Service Manager - Reboot system and contact Yes your local support group. ager On Box Management Framework (owcimomd) has stopped unexpectedly and could not be restarted by service manager. Element Manager will be unable to connect with the system. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10122 critical Service Man- Service Manager ager Service Manager (monit) has stopped unexpectedly. Check for corresponding Yes alarm 10322 to indicate a restart. If 10322 doesn't happen then reboot system and contact your local support group. Yes Yes 10124 critical Service Man- Service Manager - Reboot system and contact Yes ager IP Terminal Service your local support group. (EchoServer) has stopped unexpectedly and could not be restarted by service manager. This will affect IP terminals from operating properly. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10125 critical Service Man- Service Manager - Reboot system and contact Yes ager IP Terminal Firm- your local support group. ware upload Service (UftpServer) has stopped unexpectedly and could not be restarted by service manager. This will affect the ability to download new firmware to IP terminals. Yes Yes 10129 critical Service Man- Service Manager - Reboot system and contact Yes ager Doorphone service your local support group. (BCM_Doorphone) has stopped unexpectedly and could not be restarted by service manager. This will affect the ability to use a doorphone on the system. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10132 critical Service Man- Service Manager - Reboot system and contact Yes your local support group. ager IP Music Service (BcmAmp) has stopped unexpectedly and could not be restarted by service manager. This will affect the ability to use IP music. Yes Yes 10133 critical Service Man- Service Manager - Reboot system and contact Yes your local support group. ager IP Music Service (ToneSrvr) has stopped unexpectedly and could not be restarted by service manager. This will affect the ability to use IP music. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10201 Warning Service Man- Service Manager - No Action Required. ager Core Telephony has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. Yes No No 10202 Warning Service Man- Service Manager - No Action Required. ager CallPilot has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10203 Warning Service Man- Service Manager - No Action Required. ager IP Terminal Service (UTPS) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect service on all IP terminals on the system. Yes No No 10205 Warning Service Man- Service Manager - No Action Required. ager Voice over IP Gateway (feps) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10206 Warning Service Man- Service Manager - No Action Required. ager Quality of Service Monitor (qmond) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. Yes No No 10207 Warning Service Man- Service Manager - No Action Required. ager Call Detail Recording Service (CDRService) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10208 Warning Service Man- Service Manager - No Action Required. ager Voice Application Interface Service (ctiserver) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect CallPilot, System Set Based Admin and the modem. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10209 Warning Service Man- Service Manager - No Action Required. ager Modem Call Control (modemcc) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect Dial-In and Dial-Out using the integrated modem. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10210 Warning Service Man- Service Manager - No Action Required. ager System Set Based Admin Feature9*8 (ssba) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10211 Warning Service Man- Service Manager - No Action Required. ager Computer Telephony Service (Cte) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect LAN CTE and the Line Monitor in BCM Monitor. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10212 Warning Service Man- Service Manager - No Action Required. ager Line Monitor Service (lms) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect the Line Monitor in BCM Monitor. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10213 Warning Service Man- Service Manager - No Action Required. ager Media Services Manager (Msm) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect all telephony operations on the system. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10214 Warning Service Man- Service Manager - No Action Required. ager Media Path Server (mps) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect all IP Telephony. Yes No No 10215 Warning Service Man- Service Manager - No Action Required. ager Media Gateway Server (mgs) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect all IP Telephony. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10216 Warning Service Man- Service Manager - No Action Required. ager Persistent Data Repository (Pdrd) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect any management done to running services. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10217 Warning Service Man- Service Manager - No Action Required. ager Keycode Service (cfsserver) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect the ability to enter any new keycodes. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10218 Warning Service Man- Service Manager - No Action Required. ager Time Service (tmwservice) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect the synchronization of time in the system. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10219 Warning Service Man- Service Manager - No Action Required. ager Platform Status Monitor (psm) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect the monitoring of system hardware and drivers. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10220 Warning Service Man- Service Manager - No Action Required. ager Web Server (httpd) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect the onbox web pages, downloads and documentation. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10221 Warning Service Man- Service Manager - No Action Required. ager On Box Management Framework (owcimomd) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. Element Manager will be unable to connect with the system. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10224 Warning Service Man- Service Manager - No Action Required. ager IP Terminal Service (EchoServer) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect IP terminals from operating properly. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10225 Warning Service Man- Service Manager - No Action Required. ager IP Terminal Firmware upload Service (UftpServer) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect the ability to download new firmware to IP terminals. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10229 Warning Service Man- Service Manager - No Action Required. ager Doorphone service (BCM_Doorphone) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect the ability to use a doorphone on the system. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10232 Warning Service Man- Service Manager - No Action Required. ager IP Music Service (BcmAmp) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect the ability to use IP music. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes No No List of alarms 10233 Warning Service Man- Service Manager - No Action Required. ager IP Music Service (ToneSrvr) has been stopped either due to user action or because Service Manager has stopped this service due to a dependency on another service that has been stopped. This will affect the ability to use IP music. Yes No No 10301 Informa- Service Man- Service Manager - No Action Required. tion ager Core Telephony has been successfully restarted. Yes No No 10302 Informa- Service Man- Service Manager - No Action Required. tion ager CallPilot has been successfully restarted. Yes No No 10303 Informa- Service Man- Service Manager - No Action Required. tion ager IP Terminal Service (UTPS) has been successfully restarted. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10305 Informa- Service Man- Service Manager - No Action Required. tion ager Voice over IP Gateway (feps) has been successfully restarted. Yes No No 10306 Informa- Service Man- Service Manager - No Action Required. tion ager Quality of Service Monitor (qmond) has been successfully restarted. Yes No No 10307 Informa- Service Man- Service Manager - No Action Required. tion ager Call Detail Recording Service (CDRService) has been successfully restarted. Yes No No 10308 Informa- Service Man- Service Manager - No Action Required. tion ager Voice Application Interface Service (ctiserver) has been successfully restarted. Yes No No 10309 Informa- Service Man- Service Manager - No Action Required. tion ager Modem Call Control (modemcc) has been successfully restarted. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10310 Informa- Service Man- Service Manager - No Action Required. tion ager System Set Based Admin Feature9*8 (ssba) has been successfully restarted. Yes No No 10311 Informa- Service Man- Service Manager - No Action Required. tion ager Computer Telephony Service (Cte) has been successfully restarted. Yes No No 10312 Informa- Service Man- Service Manager - No Action Required. tion ager Line Monitor Service (lms) has been successfully restarted. Yes No No 10313 Informa- Service Man- Service Manager - No Action Required. tion ager Media Services Manager (Msm) has been successfully restarted. Yes No No 10314 Informa- Service Man- Service Manager - No Action Required. tion ager Media Path Server (mps) has been successfully restarted. Yes No No 10315 Informa- Service Man- Service Manager - No Action Required. tion ager Media Gateway Server (mgs) has been successfully restarted. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10316 Informa- Service Man- Service Manager - No Action Required. tion ager Persistent Data Repository (Pdrd) has been successfully restarted. Yes No No 10317 Informa- Service Man- Service Manager - No Action Required. tion ager Keycode Service (cfsserver) has been successfully restarted. Yes No No 10318 Informa- Service Man- Service Manager - No Action Required. tion ager Time Service (tmwservice) has been successfully restarted. Yes No No 10319 Informa- Service Man- Service Manager - No Action Required. tion ager Platform Status Monitor (psm) has been successfully restarted. Yes No No 10320 Informa- Service Man- Service Manager - No Action Required. tion ager Web Server (httpd) has been successfully restarted. Yes No No 10321 Informa- Service Man- Service Manager - No Action Required. tion ager On Box Management Framework (owcimomd) has been successfully restarted. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10322 Informa- Service Man- Service Manager - No Action Required. tion ager Service Manager (monit) has been successfully restarted. Yes No No 10324 Informa- Service Man- Service Manager - No Action Required. tion ager IP Terminal Service (EchoServer) has been successfully restarted. Yes No No 10325 Informa- Service Man- Service Manager - No Action Required. tion ager IP Terminal Firmware upload Service (UftpServer) has been successfully restarted. Yes No No 10329 Informa- Service Man- Service Manager - No Action Required. tion ager Doorphone service (BCM_Doorphone) has been successfully restarted. Yes No No 10332 Informa- Service Man- Service Manager - No Action Required. tion ager IP Music Service (BcmAmp) has been successfully restarted. Yes No No 10333 Informa- Service Man- Service Manager - No Action Required. tion ager IP Music Service (ToneSrvr) has been successfully restarted. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10906 Informa- Startup Setion quence No Action Required. System Startup Operating system and alarm subsystem available. Power LED = flashing green; Status LED = flashing yellow. Yes No No 10907 Informa- Startup Setion quence No Action Required. System Startup Telephony and Voicemail active. Power LED = flashing green; Status LED = flashing green. Yes No No 10908 Informa- Startup Setion quence System Startup - El- No Action Required. ement Manager is available. Power LED = solid green; Status LED = flashing green. Yes No No 10909 Informa- Startup Setion quence No Action Required. System Startup Startup complete. Service Manager and Scheduling Services available. Power LED = solid green; Status LED = solid green. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 10916 Informa- Startup Setion quence No Action Required. System Startup Operating system and alarm subsystem available. Separate error alarm detected. Power LED = flashing green; Status LED = unchanged. Yes No No 10917 Informa- Startup Setion quence No Action Required. System Startup Telephony and Voicemail active. Separate error alarm detected. Power LED = flashing green; Status LED = unchanged. Yes No No 10918 Informa- Startup Setion quence System Startup - El- No Action Required. ement Manager is available. Separate error alarm detected. Power LED = solid green; Status LED = unchanged. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms Yes No No No Action Required. Re11002 Informa- Platform Sta- Platform Status tion tus Monitor Monitor - Power re- covery alarm for correcovered. sponding alarms 11200 and 11400. Yes No No No Action Required. Re11003 Informa- Platform Sta- Platform Status tion tus Monitor Monitor - Hard drive covery alarm for correspace recovered. sponding alarms 11201. Yes No No 11004 Informa- Platform Sta- Platform Status tion tus Monitor Monitor - Memory recovered. No Action Required. Recovery alarm for corresponding alarm 11202 Yes No No 11005 Informa- Platform Sta- Platform Status No Action Required. Retion tus Monitor Monitor - CPU load covery alarm for correrecovered. sponding alarm 11203. Yes No No 10919 Informa- Startup Setion quence No Action Required. System Startup Startup complete. Service Manager and Scheduling Services available. Separate error alarm detected. Power LED = solid green; Status LED = unchanged. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 11006 Informa- Platform Sta- Platform Status tion tus Monitor Monitor - LAN recovered. No Action Required. Recovery alarm for corresponding alarm 11204. Yes No No 11011 Informa- Platform Sta- Platform Status tion tus Monitor Monitor - Local Temperature recovered. No Action Required. Recovery alarm for corresponding alarms 11209 and 11405. Yes No No 11012 Informa- Platform Sta- Platform Status tion tus Monitor Monitor - Remote Temperature recovered. No Action Required. Recovery alarm for corresponding alarms 11210 and 11406. Yes No No No Action Required. Re11014 Informa- Platform Sta- Platform Status tion tus Monitor Monitor - Fan recov- covery alarm for corresponding alarms 11212 ered. and 11408. Yes No No 11015 Informa- Platform Sta- Platform Status No Action Required. Retion tus Monitor Monitor - Router re- covery alarm for correcovered. sponding alarm 11409. Yes No No 11016 Informa- Platform Sta- Platform Status No Action Required. Retion tus Monitor Monitor - OAM Port covery alarm for correLink Up. sponding alarm 11214. Yes No No 11017 Informa- Platform Sta- Platform Status No Action Required. Retion tus Monitor Monitor - Customer covery alarm for correLAN Port 1 Link Up. sponding alarm 11215. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 11018 Informa- Platform Sta- Platform Status No Action Required. Retion tus Monitor Monitor - Customer covery alarm for correLAN Port 2 Link Up. sponding alarm 11216. Yes No No 11019 Informa- Platform Sta- Platform Status No Action Required. Retion tus Monitor Monitor - Customer covery alarm for correLAN Port 3 Link Up. sponding alarm 11217. Yes No No Reboot system and if prob- Yes lem persists contact your local support group. No No 11200 minor Platform Sta- Platform Status tus Monitor Monitor - failed to read Power. 11201 major Yes Contact local support Platform Sta- Platform Status tus Monitor Monitor - Hard drive group for assistance in renear capacity. covering drive space. Yes Yes 11202 major Platform Sta- Platform Status tus Monitor Monitor - Memory near capacity. Yes Yes Contact local support Yes group for assistance in analyzing memory usage. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 11203 minor Platform Sta- Platform Status Use BCM Monitor for real- Yes tus Monitor Monitor - CPU load time view of CPU activity. above threshold. Monitor for alarm 11005 to indicate CPU recovered. If problem persists, contact local support group. No No 11204 major Verify that Customer LAN Yes Platform Sta- Platform Status tus Monitor Monitor - 1. rx_byte/ is performing as expected. sec greater than 50% of LAN%#% speed, 2. tx_byte/sec greater than 50% of LAN%#% speed, 3. rx_errors/sec of LAN%#% > %#%, 4. tx_errors/sec of LAN%#% > %#%, 5. rx_dropped/sec of LAN%#% > %#%, 6. tx_dropped/sec of LAN%#% > %#% Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 11021 informa- Platform Sta- Platform Status No Action Required. Retion tus Monitor Monitor - Switch covery alarm for correControl recovered. sponding alarms 11221 and 11301. No No No No Action Required. Re11022 informa- Platform Sta- Platform Status tion tus Monitor Monitor - Tempera- covery alarm for correture Sensor 1 recov- sponding alarms 11222 and 11302. ered. No No No No Action Required. Re11023 informa- Platform Sta- Platform Status tion tus Monitor Monitor - Tempera- covery alarm for correture Sensor 2 recov- sponding alarms 11223 and 11303. ered. No No No No Action Required. Re11024 informa- Platform Sta- Platform Status tion tus Monitor Monitor - Tempera- covery alarm for correture Sensor 3 recov- sponding alarms 11224 and 11304. ered. No No No 11025 informa- Platform Sta- Platform Status tion tus Monitor Monitor - Redundant Power Supply Module 1 recovered. No Action Required. Recovery alarm for corresponding alarms 11225 and 11305. No No No 11026 informa- Platform Sta- Platform Status tion tus Monitor Monitor - Redundant Power Supply Module 2 recovered. No Action Required. Recovery alarm for corresponding alarms 11226 and 11306. No No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 11027 informa- Platform Sta- Platform Status tion tus Monitor Monitor - Redundant Power Supply Fan 1 recovered. No Action Required. Recovery alarm for corresponding alarms 11227 and 11307. No No No 11028 informa- Platform Sta- Platform Status tion tus Monitor Monitor - Redundant Power Supply Fan 2 recovered. No Action Required. Recovery alarm for corresponding alarms 11228 and 11308. No No No 11209 major Reboot system and if prob- Yes Platform Sta- Platform Status tus Monitor Monitor - Failed to lem reoccurs contact your read Local Temper- local support group. ature. Yes Yes 11210 major Reboot system and if prob- Yes Platform Sta- Platform Status tus Monitor Monitor - Failed to lem reoccurs contact your read Remote Tem- local support group. perature. Yes Yes 11212 major Platform Sta- Platform Status Check Fan operation as fan Yes tus Monitor Monitor - Fan Below is apparently not working Tolerance. correctly. If alarm persists, replace fan. Yes Yes 11213 major Platform Sta- Platform Status tus Monitor Monitor - Failed to get Router status. Yes Yes No No Check the router and if needed replace it. Yes 11214 warning Platform Sta- Platform Status Check the OAM Port physi- Yes tus Monitor Monitor - OAM Port cal LAN connection Link Down. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms Check the Customer LAN Yes 11215 warning Platform Sta- Platform Status tus Monitor Monitor - Customer Port 1 physical LAN connection LAN Port 1 Link Down. No No Check the Customer LAN Yes 11216 warning Platform Sta- Platform Status tus Monitor Monitor - Customer Port 2 physical LAN connection LAN Port 2 Link Down. No No 11217 warning Platform Sta- Platform Status Check the Customer LAN Yes tus Monitor Monitor - Customer Port 3 physical LAN conLAN Port 3 Link nection Down. No No No No Reboot system and if prob- No lem reoccurs contact your local support group. 11220 major Platform Sta- Platform Status tus Monitor Monitor - Failed to communicate with Switch Control. 11221 major Reboot system and if prob- Yes Platform Sta- Platform Status tus Monitor Monitor - Tempera- lem reoccurs contact your ture sensor 1 Out Of local support group. Range. Yes Yes 11222 major Reboot system and if prob- Yes Platform Sta- Platform Status tus Monitor Monitor - Tempera- lem reoccurs contact your ture sensor 2 Out Of local support group. Range. Yes Yes 11223 major Reboot system and if prob- Yes Platform Sta- Platform Status tus Monitor Monitor - Tempera- lem reoccurs contact your ture sensor 3 Out Of local support group. Range. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 11224 major Reboot system and if prob- Yes Platform Sta- Platform Status tus Monitor Monitor - Failed to lem reoccurs contact your local support group. read Redundant Supply Power Module 0. Yes Yes 11225 major Reboot system and if prob- Yes Platform Sta- Platform Status tus Monitor Monitor - Failed to lem reoccurs contact your local support group. read Redundant Power Supply Module 1. No No 11226 major Reboot system and if prob- Yes Platform Sta- Platform Status tus Monitor Monitor - Failed to lem reoccurs contact your local support group. read Redundant Power Supply Fan 1. No No 11227 major Reboot system and if prob- Yes Platform Sta- Platform Status tus Monitor Monitor - Failed to lem reoccurs contact your local support group. read Redundant Power Supply Fan 2. No No 11250 major Contact your local support Yes Platform Sta- Platform Status tus Monitor Monitor - The size of group. XXX Log file is greater than 16MB, XXX Log file will be deleted to recover / var/log partition. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 11300 minor Platform Sta- Platform Status tus Monitor Monitor - Power Railes Out Of Range. Verify that external power Yes is per operational limits. If alarm persists, contact your local support group. No No 11301 critical Platform Sta- Platform Status tus Monitor Monitor - Failed to read from Switch Control. Device driver issue. ReNo boot system and if problem reoccurs contact your local support group. No No 11302 critical Check Fan operation and Yes Platform Sta- Platform Status tus Monitor Monitor - Tempera- room temperatures as fan action has failed to mainture sensor 1 reached critical tol- tain acceptable system erance, PSM grace- temperatures. fully reboots the system. Yes Yes 11303 critical Check Fan operation and Yes Platform Sta- Platform Status tus Monitor Monitor - Tempera- room temperatures as fan action has failed to mainture sensor 2 reached critical tol- tain acceptable system erance, PSM grace- temperatures. fully reboots the system. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 11304 critical Check Fan operation and Yes Platform Sta- Platform Status tus Monitor Monitor - Tempera- room temperatures as fan action has failed to mainture sensor 3 reached critical tol- tain acceptable system erance, PSM grace- temperatures. fully reboots the system. Yes Yes 11305 critical Platform Sta- Platform Status tus Monitor Monitor - Redundant Power Supply Module 1 Out Of Range. Verify that external edun- Yes dant power is per operational limits. If alarm persists, contact your local support group. Yes Yes 11306 critical Platform Sta- Platform Status tus Monitor Monitor - Redundant Power Supply Module 2 Out Of Range. Verify that external edun- Yes dant power is per operational limits. If alarm persists, contact your local support group. Yes Yes 11307 critical Platform Sta- Platform Status tus Monitor Monitor - Redundant Power Supply Supply Fan 1 Out Of Range. Yes Check redundant power supply Fan0 operation as fan is apparently malfunctioning. If alarm perists, contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 11308 critical Platform Sta- Platform Status tus Monitor Monitor - Redundant Power Supply Supply Fan 2 Out Of Range. Yes Check redundant power supply Fan0 operation as fan is apparently malfunctioning. If alarm perists, contact your local support group. Yes Yes 11400 minor Platform Sta- Platform Status tus Monitor Monitor - Power %#% Failed. Verify that external power Yes is per operational limits. If alarm persists, contact your local support group. No No 11405 critical Platform Sta- Platform Status tus Monitor Monitor - Local Temperature above tolerance. Check Fan operation and room temperature as fan action has failed to maintain acceptable system temperatures. Yes Yes Yes 11406 critical Platform Sta- Platform Status tus Monitor Monitor - Remote Temperature above tolerance. Check Fan operation and room temperature as fan action has failed to maintain acceptable system temperatures. Yes Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 11408 critical Platform Sta- Platform Status tus Monitor Monitor - Fan speed is reading 0 for over 1 minute. Check Fan operation as fan Yes is apparently malfunctioning. If alarm persists, replace fan. Yes Yes 11409 critical Platform Sta- Platform Status tus Monitor Monitor - Router does not Exist. Check Router operation as Yes it is apparently malfunctioning. If alarm persists, replace router. Yes Yes 11502 critical Platform Sta- Platform Status tus Monitor Monitor - System out of Memory. Contact your local support Yes group for assistance in analyzing memory condition. Yes Yes No Yes Yes Yes Yes Yes No Action Required. 11503 informa- Platform Sta- Platform Status tion tus Monitor Monitor - Graceful Shutdown in progress. Power LED = solid green; Status LED = flash yellow. Contact your local support Yes group. 12001 major Backup and Restore Backup and Restore - Backup file could no be renamed. 12002 major Backup and Restore Use a good backup to atBackup and Restore - Backup type tempt the restore is incorrect for its filesystem location. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes Yes List of alarms 12003 major Backup and Restore Use a good backup to atBackup and Restore - This backup tempt the restore type can not be restored. Yes Yes Yes 12004 major Backup and Restore Try backup again and if Backup and Restore - Internal er- problem persists contact ror. Could not find your local support group. associated connection definition. Yes Yes Yes 12005 major Backup and Restore Backup and Restore - Internal error. Could not create a file. Try backup again and if problem persists contact your local support group. Yes Yes Yes 12006 major Backup and Restore Try backup again and if Backup and Restore - Internal er- problem persists contact ror. Could not build your local support group. the dynamic rule file. Yes Yes Yes 12007 major Backup and Restore Backup and ReTry backup again and if store - Internal gen- problem persists contact eral error. your local support group. Yes Yes Yes No No Yes Yes 12008 warning Backup and Restore Backup and ReTry a different backup file. Yes store - Backup file is not recognizable. 12009 major Backup and Restore - Could not connect to the ftp site. Backup and Restore Yes Check your connection configuration parameters and make sure FTP server is active Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 12010 minor Backup and Restore Check your login credenBackup and Restore - Could not au- tials to the FTP server thenticate with the ftp site. Yes No No 12011 minor Backup and Restore Backup and Restore - Could not change ftp modes on the ftp site. Check your FTP server configuration Yes No No 12012 major Backup and Restore Backup and Restore - Could not send the file to the ftp site. Check your connection Yes configuration parameters and make sure FTP server is active Yes Yes 12013 major Backup and Restore Yes Check your connection Backup and Restore - Could not re- configuration parameters trieve the file from and make sure FTP server is active the ftp site. Yes Yes 12014 major Backup and Restore Backup and Restore - Backup file integrity error. Attempt another backup or Yes restore. Yes Yes 12015 major Backup and Restore Backup and Restore - Backup file integrity error. Attempt another backup or Yes restore. Yes Yes No No 12016 warning Backup and Restore No Action Required. Backup and Restore - Backup is busy serving another request. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes List of alarms 12017 warning Backup and Restore Use a different backup file Yes Backup and Restore - File integrity error. Contents altered since creation. 12018 major Backup and Restore - Internal error. Database could not be backed-up. Backup and Restore Yes Attempt another backup and if problem perists contact your local support group No No Yes Yes 12019 warning Backup and Restore No Action Required. Backup and Restore - Backup file partially incompatible. Yes No No 12020 warning Backup and Restore No Action Required. Backup and Restore - Backup file partially incompatible. Yes No No 12021 major Backup and Restore Backup and Restore - Internal error. Could not shadow data. Yes Attempt another backup and if problem perists contact your local support group Yes Yes 12022 major Backup and Restore Backup and Restore - File is not recognizable. The signature is the wrong length. Use a different backup file Yes and if problem persists contact your local support group Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 12023 major Backup and Restore Backup and Restore - Backup file integrity error. Use a different backup file Yes and if problem persists contact your local support group Yes Yes 12024 major Backup and Restore Backup and Restore - Internal error. Compression incorrectly specified in configuration file. Yes Attempt another backup and if problem perists contact your local support group Yes Yes 12025 major Backup and Restore Backup and Restore - Internal error. Component in configuration file not recognized. Yes Attempt another backup and if problem perists contact your local support group Yes Yes 12026 major Backup and Restore Backup and Restore - Internal error. Unrecognized transfer mechanism. Yes Attempt another backup and if problem perists contact your local support group Yes Yes 12027 critical Backup and Restore Check the USB connection Yes Backup and Restore - File could not and flash device be copied to USB device. Yes Yes 12028 minor Backup and Restore Use a backup from a sup- Yes Backup and Restore - File is incom- ported software version patible with current software. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms Yes Attempt another restore and if problem perists contact your local support group Yes Yes Yes No No Yes No No Check the USB connection Yes Backup and Reand space on the flash destore - Could not use the USB device. vice Yes Yes Backup and Restore Check the USB connection Yes Backup and Restore - Could not de- and flash device tach the USB device. No No 12034 warning Backup and Restore Backup and ReUse a different backup file Yes store - Backup file is and if problem persists connot recognizable. tact your local support group No No 12035 warning Backup and Restore Backup and ReUse a different backup file Yes store - Backup file is and if problem persists connot recognizable. tact your local support group No No 12029 major Backup and Restore Backup and Restore - Internal error. Could not restore the database. 12030 minor Backup and Restore Check your login credenBackup and Restore - File could not tials to the SFTP server be transferred by sftp. 12031 minor Backup and Restore Check your login credenBackup and Restore - File could not tials to the shared folder be transferred to the shared folder. 12032 major Backup and Restore 12033 minor Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 12036 warning Backup and Restore Backup and ReUse a different backup file Yes store - Backup file is and if problem persists connot recognizable. tact your local support group No No 12037 minor Backup and Restore Backup and Restore - Internal error. Attempt another backup or Yes restore and if problem perists contact your local support group No No 12038 minor Backup and Restore Attempt another backup or Yes Backup and Restore - A backup file restore and if problem does not exist. perists contact your local support group No No 12041 minor Backup and Restore Backup and Restore - Internal error. Attempt another backup or Yes restore and if problem perists contact your local support group No No 12059 major Backup and Restore Backup and Restore - The Voice Application Interface Service(ctiserver) service could not be restarted after a restore. Restart the system and at- Yes tempt another restore. If problem persists contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 12202 Informa- Backup and tion Restore No Action Required. Backup and Restore - Onbox Backup/Log collection has completed. Yes No No 12203 Informa- Backup and tion Restore No Action Required. Backup and Restore - Backup/Log files have been successfully transferred off box. Yes No No 12204 Informa- Backup and tion Restore No Action Required. Backup and Restore - Restore has started. Yes No No 12205 Informa- Backup and tion Restore No Action Required. Backup and Restore - Restore has completed successfully. Yes No No 12206 Informa- Backup and tion Restore No Action Required. Backup and Restore - Restore has rebooted the system to complete its operation. Yes No No 13002 Informa- UPS tion UPS - Power failure. Check local power connected to the system. Yes No No 13003 Informa- UPS tion UPS - Running on UPS batteries. Check local power connected to the system. Yes No No 13004 warning UPS UPS - Battery pow- Check local power coner exhausted. nected to the system. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 13005 warning UPS UPS - Reached run Check local power contime limit on batter- nected to the system. ies. Yes No No 13006 warning UPS UPS - Battery charge below low limit. Check batteries in UPS and Yes replace if needed. No No 13007 warning UPS UPS - Reached re- No Action Required. maining time percentage limit on batteries. Yes No No 13008 warning UPS UPS - Failed to kill Check USB connection to Yes the power! Attempt- UPS. ing a REBOOT! No No 13009 Informa- UPS tion UPS - Initiating sys- System is going down due Yes tem shutdown!. to power failures. Check local power connected to the system. No No 13010 Informa- UPS tion UPS - Power is No Action Required. back. UPS running on mains. Yes No No 13011 Informa- UPS tion UPS - Users requested to logoff. No Action Required. Yes No No 13012 major UPS UPS - Battery failure. Emergency. Check batteries in UPS and Yes replace if needed. Yes Yes 13013 major UPS UPS - UPS battery Check batteries in UPS and Yes must be replaced. replace if needed. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 13014 Informa- UPS tion UPS - Remote shut- No Action Required. down requested. 13015 major No No UPS - Communica- Check USB connection to Yes tions with UPS lost. UPS. Yes Yes 13016 Informa- UPS tion UPS - Communica- No Action Required. tions with UPS restored. Yes No No 13017 Informa- UPS tion UPS - Self Test switch to battery. No Action Required. Yes No No 13018 Informa- UPS tion UPS - Self Test completed. No Action Required. Yes No No 13019 warning UPS UPS - Master not responding. No Action Required. Yes No No 13020 Informa- UPS tion UPS - Connect from No Action Required. master. Yes No No 13021 Informa- UPS tion UPS - Mains returned. No longer on UPS batteries. No Action Required. Yes No No No Action Required. No No No No Action Required. No No No No Action Required. No No No No Action Required. Yes No No UPS 16001 Informa- ConfiguraConfiguration tion tion Change Change - Configuration Change has occurred. 17002 Informa- System Set System Set Based tion Based Admin Admin - UserId=X, Dn=Y, login success. 17003 Informa- System Set System Set Based tion Based Admin Admin - UserId=X, Dn Y logged off. 17004 Informa- System Set System Set Based tion Based Admin Admin - UserId=X, user account created successfully, Dn=Y. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes List of alarms 17005 Informa- System Set System Set Based No Action Required. tion Based Admin Admin - UserId=X, user account deleted successfully, Dn=Y. 17006 Informa- System Set System Set Based No Action Required. tion Based Admin Admin - UserId=X, password changed successfully, Dn=Y. 17007 Informa- System Set System Set Based No Action Required. tion Based Admin Admin - DHCP client enabled for eth1. Yes No No Yes No No Yes No No 17008 Informa- System Set System Set Based No Action Required. tion Based Admin Admin - DHCP client disabled for eth1. Yes No No 17009 Informa- System Set System Set Based No Action Required. tion Based Admin Admin - IP=%s, ip address changed successfully. Yes No No 17010 Informa- System Set System Set Based No Action Required. tion Based Admin Admin - MASK=%s, subnet mask changed successfully. Yes No No 17011 Informa- System Set System Set Based No Action Required. tion Based Admin Admin - Gateway=X, ip gateway changed successfully. Yes No No 17012 Informa- System Set System Set Based No Action Required. tion Based Admin Admin - Keycode validated. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 17013 Informa- System Set System Set Based No Action Required. Yes tion Based Admin Admin - Reboot required. 17015 Informa- System Set System Set Based No Action Required. Yes tion Based Admin Admin - Modem Enabled/Disabled. 17100 warning System Set System Set Based Problem exists using Sys- Yes Based Admin Admin - System Set tem Set Based Admin. If Based Admin gen- problem persists contact eral warning alarm. your local support group. No No No No No No 17111 warning System Set System Set Based Based Admin Admin - UserID = X, password changed failed. Log back into System Set Yes based admin to verify change. If problem persists contact your local support group. No No 17112 warning System Set System Set Based Based Admin Admin - UserID = X, user account creation failed. Log back into System Set Yes based admin to verify change. If problem persists contact your local support group. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms Log back into System Set Yes based admin to verify change. If problem persists contact your local support group. No No 17120 warning System Set System Set Based Log back into System Set Yes Based Admin Admin - Key code based admin to verify activation failed. change. If problem persists contact your local support group. No No 17121 warning System Set System Set Based Log back into System Set Yes Based Admin Admin - Key code based admin to verify keycset failed. code. If problem persists contact your local support group. No No 17130 warning System Set System Set Based Log back into System Set Yes Based Admin Admin - Get modem based admin to verify moPDR value failed. dem settings. If problem persists contact your local support group. No No 17113 warning System Set System Set Based Based Admin Admin - UserID = X, user account deletion failed. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 17131 warning System Set System Set Based Log back into System Set Yes Based Admin Admin - Set modem based admin to verify moPDR value failed. dem settings. If problem persists contact your local support group. No No 17140 warning System Set System Set Based Based Admin Admin - LAN ip address change failed, ip = X. Log back into System Set Yes based admin to verify change. If problem persists contact your local support group. No No 17141 warning System Set System Set Based Based Admin Admin - LAN subnet mask change failed, mask = X. Log back into System Set Yes based admin to verify change. If problem persists contact your local support group. No No 17142 warning System Set System Set Based Based Admin Admin - LAN Gateway change failed, gateway = X. Log back into System Set Yes based admin to verify change. If problem persists contact your local support group. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 17200 critical System Set System Set Based Based Admin Admin - System Set Based Admin general critical alarm. Problem exists using Sys- Yes tem Set Based Admin. If problem persists contact your local support group. Yes Yes 18001 Major BootLoader Contact your local support Yes group Yes Yes 18002 Major BootLoader Yes Yes Yes 18003 Major BootLoader Yes Yes Yes 18004 Critical BootLoader Yes Yes Yes 18005 Minor BootLoader Yes No No 18006 Minor BootLoader Yes No No 18007 Critical BootLoader Yes Yes Yes 19002 critical Startup Profile Contact your local support group Contact your local support group Contact your local support group Contact your local support group Contact your local support group Contact your local support group Check log file on USB device. Yes Yes Yes No Action Required. Yes No No Delete existing log file on USB to continue. Yes No No Yes Yes 19010 Informa- Startup Protion file 19101 warning Startup Profile 21100 critical DSP Manager Self test was unable to provide results. Flash memory may be malfunctioning RAM size is less than expected Flash size is less than expected System initialization failed Network initialization failed Ethernet MAC addresses not found Hard drive initialization failed Startup Profile Startup Profile had 1 or more errors when trying to apply. Startup Profile Startup Profile completed successfully. Startup Profile Startup Profile failed to apply because previous log file exists on USB device. DSP Manager DSP failed to initialize. Reboot the system. If prob- Yes lem persists contact your local support group. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 30100 major System Authentication 30101 informa- System Aution thentication 30200 informa- System Aution thentication 30201 informa- System Aution thentication 30202 minor System Authentication 30203 informa- System Aution thentication 30300 informa- System Aution thentication 30301 informa- System Aution thentication 30302 informa- System Aution thentication 30303 informa- System Aution thentication 30304 informa- System Aution thentication System Authentica- Check user account for po- Yes tion - User Locked tential security issues. out. Yes Yes System Authentication - User Lockout ended. System Authentication - User logon User=X Host=Y Comp=Z. System Authentication - User logoff User=X Comp=SBA. System Authentication - User failed to login User=X Host=Y Comp=Z. System Authentication - User logon User=X Host=Y Comp=WWW. System Authentication - Account created. System Authentication - Account updated. System Authentication - Account password changed. System Authentication - Account enabled. System Authentication - Account deleted User=X Comp=Y. No Action Required. Yes No No No Action Required. No No No No Action Required. No No No Yes Monitor user activity for lockout condition. If concerned, check "Last successful login" timestamp on View by Accounts panel. No No No Action Required. Yes No No No Action Required. Yes No No No Action Required. Yes No No No Action Required. Yes No No No Action Required. Yes No No No Action Required. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 30400 informa- System Aution thentication Yes No No Yes No No Yes No No Yes No No Yes No No Yes Yes Yes Keycodes - unknown license file status. Restore licensing file or en- Yes ter keycodes again. Yes Yes 31019 warning Keycodes Keycodes - failed to find component (). Ensure component is run- Yes ning properly and if problem perists contact your local support group. No No 31045 critical Keycodes Keycodes - failed to Restore licensing file or en- Yes open file. ter keycodes again. Yes Yes 31052 critical Keycodes Keycodes - failed to Restore licensing file or en- Yes open license file. ter keycodes again. Yes Yes 30401 informa- System Aution thentication 30402 informa- System Aution thentication 30403 informa- System Aution thentication 30404 informa- System Aution thentication 31006 critical Keycodes 31007 critical Keycodes System Authentica- No Action Required. tion - Group Created. System Authentica- No Action Required. tion - Group member added. System Authentica- No Action Required. tion - Group member removed. System Authentica- No Action Required. tion - Group Deleted. System Authentica- No Action Required. tion - Group permissions modified. Keycodes - invalid Restore licensing file or enlicense file. ter keycodes again. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 31055 critical Keycodes Keycodes - failed to Reboot the system and if read system id. problem persists contact your local support group. Yes Yes Yes 31056 critical Keycodes Keycodes - cannot Restore licensing file or en- Yes find system id tag. ter keycodes again. Yes Yes 31057 critical Keycodes Keycodes - failed to Restore licensing file or en- Yes read sequence ter keycodes again. number. Yes Yes 31058 critical Keycodes Keycodes - cannot Restore licensing file or en- Yes find sequence tag. ter keycodes again. Yes Yes 31059 critical Keycodes Keycodes - failed to Restore licensing file or en- Yes read key type. ter keycodes again. Yes Yes 31062 critical Keycodes Keycodes - failed to Restore licensing file or en- Yes read key code . Yes Yes 31063 critical Keycodes Keycodes - failed to Restore licensing file or en- Yes find key code. ter keycodes again. Yes Yes 31067 critical Keycodes Keycodes - failed to Ensure component is run- Yes find component for ning properly and if probfeature. lem persists contact your local support group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 31068 critical Keycodes 31079 critical Keycodes 31089 critical Keycodes 31130 warning Keycodes Contact your local support Yes group. Yes Yes Check the system ID in your licensing configuration. Yes Yes Yes Keycodes - wrong Check the sequence num- Yes sequence number. ber in your licensing configuration. Yes Yes Check requirements for the Yes keycode and if the problem persists contact your local support group. No No Apply the R3 factory image Yes upgrade patch Yes No Include software upgrade keycode in the applying keycode file. No Yes Yes Yes No No Keycodes - invalid data range for feature ( ). Keycodes - wrong system id. Keycodes - Keycode could not be activated. 31250 warning Software Up- The R3 factory imdates age upgrade patch has not been installed. Performing a level 2 reset will downgrade the system to a non R3 software level. 31251 major Keycodes Keycodes - invalid software load detected and keycode processing stopped. 40002 informa- Media Servic- MSM - DSP initial- No Action Required. tion es Manager ized. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 40003 critical Media Servic- MSM - Unable to es Manager communicate with DSP. Reboot system and if prob- Yes lem persists contact your local support group. Yes Yes 40004 warning Media Servic- MSM - DSP audit es Manager failed. Contact your local support Yes group. No No 40005 critical Media Servic- MSM - DSP reset. es Manager If alarm 40002 proceeds Yes this then no action required otherwise contact your local support group. Yes Yes 41001 major CTE CTE - Cte table cor- Contact your local support Yes ruption. group. Yes Yes 41002 major CTE CTE - Unsupported Restart system and if prob- Yes KSU. lem persists contact your local support group. Yes Yes 41003 major CTE CTE - Incorrect state index in the state machine. Yes Yes No No No No No No 41004 warning CTE 41005 minor CTE 41006 warning CTE Contact your local support Yes group. CTE - Error replying Check your licensing infor- Yes to licensing promation. cess. CTE - Error getting Check your licensing infor- Yes feature from list in li- mation. censing process. Check your licensing infor- Yes CTE - Error processing Data Status mation. in licesning process. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 42200 warning Call Detail Recording Transfer CDR Transfer minor Check your configuration error. parameters. 42500 critical Call Detail Recording Transfer CDR Transfer initialization error. 42501 critical 42502 critical No No Contact your local support Yes group. Yes Yes Call Detail Recording Transfer CDR Transfer pro- Check your configuration Yes cessing error. parameters and if problem persists contact your local support group. Yes Yes Call Detail Recording Transfer CDR Transfer work- Check your configuration Yes ing error. parameters and if problem persists contact your local support group. Yes Yes 43002 warning Voice CTI Voice CTI no voice Contact your local support Yes channels allocated. group. No No 43003 critical Voice CTI Voice CTI unable to Contact your local support Yes regsigter with MSM. group. Yes Yes 43004 critical Voice CTI Voice CTI subcom- Contact your local support Yes ponent failure. group. Yes Yes 43005 critical Voice CTI Voice CTI software Contact your local support Yes error. group. Yes Yes 43006 warning Voice CTI Voice CTI applica- Contact your local support Yes tion did not register group. properly. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes List of alarms 43008 informa- Voice CTI tion 43009 warning Voice CTI Voice CTI - More than 20 percent voice file space available. Voice CTI - Less than 20 percent voice file space available. No Action Required. Yes No No Check voice mailboxes for Yes excessive messages and if problem persists contact your local support group. No No Voice CTI Check voice mailboxes for Yes Voice CTI - Less than 5 percent voice excessive messages and if file space available. problem persists contact your local support group. Yes Yes 43017 warning Voice CTI Insufficient DSP re- If the problem persists, in- Yes sources for FAX. crease the number of DSP on the system. No No 43018 warning Voice CTI Insufficient DSP re- If the problem persists, in- Yes sources for VOICE. crease the number of DSP on the system. No No 43019 warning Voice CTI Insufficient DSP re- If the problem persists, in- Yes sources for MOcrease the number of DSP DEM. on the system. No No 43010 critical Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50001 critical Unistim Ter- The UTPS cannot Contact your local support Yes minal Proxy determine whether group. Server or not the BCM is running in SRG mode. Without that information, the UTPS cannot continue: aborting with error << errorCode. Yes Yes 50002 critical Unistim Ter- The UTPS cannot Contact your local support Yes minal Proxy determine whether group. Server or not the BCM is running in SRG mode. Without that information, the UTPS cannot continue: aborting with error << errorCode. Yes Yes 50003 critical Unistim Ter- UTPS failed to ini- Contact your local support Yes minal Proxy tialize itself because group. Server of an internal error. The UTPS is aborting. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50004 critical Contact your local support Yes Unistim Ter- UTPS has determinal Proxy mined that the SRG group. Server keycode has been applied but the SRG process is not running properly. UTPS is aborting with error << errorCode. Yes Yes 50005 critical Contact your local support Yes Unistim Ter- UTPS has determinal Proxy mined that the SRG group. process is not runServer ning but cannot determine whether or not the SRG keycode has been applied - the UTPS cannot continue without that information; aborting with error << errorCode. Yes Yes 50006 critical Unistim Ter- UTPS failed to es- Contact your local support Yes minal Proxy tablish a link to the group. Server SRG process. Aborting with error << errorCode. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50007 critical Unistim Ter- UTPS opened a link Contact your local support Yes minal Proxy with the SRG pro- group. Server cess but failed to get the SRG keycode information: Aborting with error << errorCode. Yes Yes 50008 critical Unistim Ter- UTPS has lost its Contact your local support Yes minal Proxy link to the SRG pro- group. Server cess and can no longer continue terminating. Yes Yes 50009 critical Contact your local support Yes Unistim Ter- UTPS waited for group. minal Proxy SRG process to Server supply SRG keycode information but no response was received - terminating. Yes Yes 50010 critical Unistim Ter- UTPS failed to cre- Contact your local support Yes minal Proxy ate socket on UDP group. Server port << utpsPort << . Terminating with error << errorCode. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50011 critical Unistim Ter- UTPS failed to re- Contact your local support Yes minal Proxy trieve vital informa- group. Server tion about the network adaptors present on the BCM. UTPS is aborting with error << errorCode. Yes Yes 50012 critical Contact your local support Yes Unistim Ter- The published IP group. minal Proxy address has just Server been changed - the UTPS will restart and start using the new published IP address. Yes Yes 50013 critical Unistim Ter- UTPS failed to ob- Contact your local support Yes minal Proxy tain the detailed ter- group. Server minal list from the core telephony engine. The detailed error description is: << detailedString. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50014 critical Unistim Ter- UTPS failed to re- Contact your local support Yes minal Proxy trieve vital informa- group. Server tion about the UDP socket used to communicate with IP sets. terminating with error << errorCode. Yes Yes 50015 critical Unistim Ter- The UTPS couldn't Contact your local support Yes group. minal Proxy find the network Server adaptor that is bound to the published IP address aborting. Yes Yes 50050 critical Unistim Ter- The UTPS experi- Contact your local support Yes minal Proxy enced an internal group. Server error preventing it from properly handling incoming connection requests from IP sets - aborting. Yes Yes 50060 critical Unistim Ter- An exception was Contact your local support Yes minal Proxy caught trying to ini- group. Server tialize the EPF layer - aborting. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50061 critical Unistim Ter- UTPS failed to ini- Contact your local support Yes minal Proxy tialize the EPF lay- group. Server er. Aborting with error << errorCode. Yes Yes 50062 critical Unistim Ter- An unidentified fatal Contact your local support Yes minal Proxy error occurred in- group. Server side EPF layer - terminating. Yes Yes 50064 critical Contact your local support Yes Unistim Ter- The Media Path minal Proxy Management sub- group. Server system unexpectedly became offline - terminating. Yes Yes 50065 critical Unistim Ter- UTPS failed to ini- Contact your local support Yes minal Proxy tialize the EPF layer group. Server - terminating with MPSMI return code of << errorCode. Yes Yes 50101 major Unistim Ter- UTPS is unable to minal Proxy initialize the NNU Server security interface. << errorCode. Contact your local support Yes group. Yes Yes 50102 major Unistim Ter- ERROR: Applicaminal Proxy tion::Run returned Server << errorCode. Contact your local support Yes group. Yes Yes 50103 major Contact your local support Yes Unistim Ter- Unable to update minal Proxy the feature table in group. Server the PDR (error << ret <<). Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50104 major Unistim Ter- tPerDNConfigura- Contact your local support Yes group. minal Proxy tion::ListenerDnServer Changed could not find entry for DN << oldDn. Yes Yes 50105 major Unistim Ter- Attempting to save Contact your local support Yes minal Proxy jitter for the invalid group. Server DN of << dn. Yes Yes 50106 major Unistim Ter- Attempting to save Contact your local support Yes minal Proxy codec for the invalid group. Server DN of << dn. Yes Yes 50108 major Unistim Ter- Error << errorCode Contact your local support Yes group. minal Proxy << writing advertisement logo \ << Server logo<< \ to PDR. Yes Yes 50109 major Unistim Ter- Error << errorCode Contact your local support Yes minal Proxy << changing regis- group. tration flag in regisServer try. Yes Yes 50110 major Unistim Ter- Error << errorCode Contact your local support Yes minal Proxy << changing global group. Server password flag in registry. Yes Yes 50111 major Unistim Ter- Error << errorCode Contact your local support Yes group. minal Proxy << attempting to Server store registration password in registry. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50112 major Unistim Ter- Error << errorCode Contact your local support Yes group. minal Proxy << changing AuServer toAssignDN flag in registry. Yes Yes 50113 major Unistim Ter- Failed to send mes- Contact your local support Yes minal Proxy sage; cannot pro- group. Server cess OAM command. Yes Yes 50114 major Unistim Ter- terminalIdentifier << Contact your local support Yes minal Proxy Could not register group. Server terminal with UNIStimIOHandler. Yes Yes 50115 major Unistim Ter- terminalIdentifier << Contact your local support Yes minal Proxy : No public media group. address available Server EchoServer may be down or misconfigured. Yes Yes 50116 major Unistim Ter- failed to insert << el- Contact your local support Yes group. minal Proxy ement << in Server m_mapInstantiated Terminals. Yes Yes 50117 major Contact your local support Yes Unistim Ter- Firmware downminal Proxy load session reject- group. Server ed. Reason is << rejectionCause. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50118 major Unistim Ter- UTPS has failed to Contact your local support Yes group. minal Proxy authenticate the Server supplied user ID due to an internal error - error code = << errorCode. Yes Yes 50119 major Unistim Ter- UTPS has failed to Contact your local support Yes group. minal Proxy authenticate the Server supplied user ID due to an internal error - error code = << errorCode. Yes Yes 50120 major Unistim Ter- Attempt to Hot Desk Contact your local support Yes group. minal Proxy << dnToHighjack << from << hijackServer erDn << has failed [Debug information << sessionId << << errorCode << ]. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50121 major Unistim Ter- Attempt to Hot Desk Contact your local support Yes group. minal Proxy << dnToHighjack Server << from << HighjackerDn << has failed because 'stand-by Hot Desking service' could be started [Debug information << sessionId << << errorCode << ]. Yes Yes 50122 major Unistim Ter- Hot Desking Ses- Contact your local support Yes minal Proxy sion initiated by << group. highjackerDn << Server has failed to start with internal error. Yes Yes 50123 major Unistim Ter- HotDesking session Contact your local support Yes group. minal Proxy termination beServer tween << Dn1 << and << Dn2 << failed : internal data structure out of synch. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50124 major Unistim Ter- HotDesking session Contact your local support Yes group. minal Proxy termination beServer tween << Dn1 << and << Dn1 << failed : cannot find standby Hot Desking session. Yes Yes 50125 major Unistim Ter- Lost Connection to Contact your local support Yes minal Proxy SRG. group. Server Yes Yes 50192 major Unistim Ter- AppFwCriticalSec- Contact your local support Yes group. minal Proxy tion::init osCreServer ateEvent rc = << errorCode. Yes Yes 50193 major Unistim Ter- AppFwCriticalSec- Contact your local support Yes group. minal Proxy tion::init osCreateEvent rc = << Server errorCode. Yes Yes 50194 major Unistim Ter- AppFwCriticalSec- Contact your local support Yes minal Proxy tion::MessageTo- group. Server Self osReceiveError << errorCode. Yes Yes 50195 major Unistim Ter- AppFwCriticalSec- Contact your local support Yes minal Proxy tion::Acquire osRe- group. Server ceiveError << errorCode. Yes Yes 50196 major Unistim Ter- In Application::Ini- Contact your local support Yes minal Proxy tializationComplete group. Server but NnuServiceInitialized returned << errorCode << APPLICATION WILL BE SHUT DOWN. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50197 major Contact your local support Yes Unistim Ter- Application::Run minal Proxy caught unspecified group. Server exception: FORCING EMERGENCY SHUTDOWN. Yes Yes 50198 major Unistim Ter- Application::Run minal Proxy caught exception: Server << exceptionType << FORCING EMERGENCY SHUTDOWN. Contact your local support Yes group. Yes Yes 50300 informa- Unistim Ter- ** Running the DE- No Action Required. tion minal Proxy BUG version of Server UTPS, version << UtpsVersion. Yes No No 50301 informa- Unistim Ter- ** Running the RE- No Action Required. tion minal Proxy LEASE version of Server UTPS, version << UtpsVersion. No No No 50302 informa- Unistim Ter- BCM running in tion minal Proxy SRG/BCM mode. Server No Action Required. Yes No No 50303 informa- Unistim Ter- Terminal << dn << No Action Required. tion minal Proxy is being deregisServer tered from OAM. Yes No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50304 informa- Unistim Ter- The IP Terminal at No Action Required. tion minal Proxy << IpAddress << is Server NOT configured to connect to the BCM's published IP address - please correct the IP Terminal's configuration. Yes No No 50305 informa- Unistim Tertion minal Proxy Server 50306 informa- Unistim Tertion minal Proxy Server Yes No No No No No No Action Required. Yes No No 50308 informa- Unistim Ter- Terminal << dn << : No Action Required. tion minal Proxy firmware version Server being upgraded from << oldFirwareVesrion << to << newFirmwareVersion. Yes No No System running in SRG mode. No Action Required. System NOT run- No Action Required. ning in SRG mode. 50307 informa- Unistim Ter- SRG Connection tion minal Proxy Re-established. Server Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50501 informa- Unistim Ter- Packet Loss Viola- No Action Required. tion minal Proxy tion Cleared: <>, Server near DN: <>, source IP: <>, source port: <>, destination IP: <>, destination port: <>, cT <>,eT <>,nLR <>,dR <>,bD <>,bL <>,gD <>,gL <>, eSD <>,aNL ,aSP <>,rTT <>. Yes Yes No 50502 warning Unistim Ter- Packet Loss Viola- No Action Required. minal Proxy tion Warning: <>, Server near DN: <>, source IP: <>, source port: <>, destination IP: <>, destination port: <>, cT <>,eT <>,nLR <>,dR <>,bD <>,bL <>,gD <>,gL <>, eSD <>,aNL ,aSP <>,rTT <>. Yes Yes No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms Unistim Ter- Packet Loss Viola- No Action Required. minal Proxy tion Unacceptable Server <>, near DN: <>, source IP: <>, source port: <>, destination IP: <>, destination port: <>, cT <>,eT <>,nLR <>,dR <>,bD <>,bL <>,gD <>,gL <>, eSD <>,aNL ,aSP <>,rTT <>. Yes Yes No 50504 informa- Unistim Ter- Inter Arrival Jitter Vi- No Action Required. tion minal Proxy olation Cleared: <>, Server near DN: <>, source IP: <>, source port: <>, destination IP: <>, destination port: <>, cT <>,eT <>,nLR <>,dR <>,bD <>,bL <>,gD <>,gL <>, eSD <>,aNL ,aSP <>,rTT <>. Yes Yes No 50503 minor Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50505 warning Unistim Ter- Inter Arrival Jitter Vi- No Action Required. minal Proxy olation Warning: <>, Server near DN: <>, source IP: <>, source port: <>, destination IP: <>, destination port: <>, cT <>,eT <>,nLR <>,dR <>,bD <>,bL <>,gD <>,gL <>, eSD <>,aNL ,aSP <>,rTT <>. Yes Yes No Unistim Ter- Inter Arrival Jitter Vi- No Action Required. minal Proxy olation UnacceptServer able: <>, near DN: <>, source IP: <>, source port: <>, destination IP: <>, destination port: <>, cT <>,eT <>,nLR <>,dR <>,bD <>,bL <>,gD <>,gL <>, eSD <>,aNL ,aSP <>,rTT <>. Yes Yes No 50506 minor Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50507 informa- Unistim Ter- Round Trip Delay No Action Required. tion minal Proxy Violation Cleared: Server <>, near DN: <>, source IP: <>, source port: <>, destination IP: <>, destination port: <>, cT <>,eT <>,nLR <>,dR <>,bD <>,bL <>,gD <>,gL <>, eSD <>,aNL ,aSP <>,rTT <>. Yes Yes No 50508 warning Unistim Ter- Round Trip Delay No Action Required. minal Proxy Violation Warning: Server <>, near DN: <>, source IP: <>, source port: <>, destination IP: <>, destination port: <>, cT <>,eT <>,nLR <>,dR <>,bD <>,bL <>,gD <>,gL <>, eSD <>,aNL ,aSP <>,rTT <>. Yes Yes No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms Unistim Ter- Round Trip Delay No Action Required. minal Proxy Violation UnacceptServer able: <>, near DN: <>, source IP: <>, source port: <>, destination IP: <>, destination port: <>, cT <>,eT <>,nLR <>,dR <>,bD <>,bL <>,gD <>,gL <>, eSD <>,aNL ,aSP <>,rTT <>. Yes Yes No 50510 informa- Unistim Ter- Listening R Factor No Action Required. tion minal Proxy Violation Cleared: <>, near DN: <>, Server source IP: <>, source port: <>, destination IP: <>, destination port: <>, cT <>,eT <>,nLR <>,dR <>,bD <>,bL <>,gD <>,gL <>, eSD <>,aNL ,aSP <>,rTT <>. Yes Yes No 50509 minor Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 50511 warning Unistim Ter- Listening R Factor No Action Required. minal Proxy Violation Warning: Server <>, near DN: <>, source IP: <>, source port: <>, destination IP: <>, destination port: <>, cT <>,eT <>,nLR <>,dR <>,bD <>,bL <>,gD <>,gL <>, eSD <>,aNL ,aSP <>,rTT <>. Yes Yes No 51010 warning VoIP Gateway Yes VoIP Gateway con- Restore a known good figuration parame- backup into the system . If ters not found. the problem persists contact your local support group. No No 51014 informa- VoIP Gatetion way VoIP Gateway suc- No Action Required. ceeded to ping gatekeeper address. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes List of alarms 51015 warning VoIP Gateway VoIP Gateway Check that the gatekeeper Yes failed to ping gate- is configured correctly, and keeper address. is accessible. The system will keep trying to make contact with the gatekeeper at 3 minute intervals. No No 51016 warning VoIP Gateway VoIP Gateway re- Verify the remote gateway Yes mote gateway mis- is supported for interopabilmatch. ity. No No 51020 critical VoIP Gateway VoIP Gateway failed to initialize h.323 stack. Yes Yes 51024 major VoIP Gateway VoIP Gateway can't Check the status of the communicate with QoS monitor in Element QoS monitor. Manager. Yes Yes Yes 51100 major VoIP Gateway VoIP Gateway rejected call setup attempt from DN to DN : . Ensure the codecs are set- Yes up properly in the system. If problem persists use BCM monitor to trace an unsuccesful call and contact your local support group. Yes Yes Contact your local support Yes group. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 51101 major VoIP Gateway VoIP Gateway dropped connected call from DN to DN : . The call has dropped, pos- Yes sibly due to incompatible codecs, network errors, or protocol problems. If problem persists contact your local support group. Yes Yes 51901 critical VoIP Gateway VoIP Gateway seri- Contact your local support Yes ous system error. group. Yes Yes 51903 critical VoIP Gateway VoIP Gateway exception error. Contact your local support Yes group. Yes Yes 51904 critical VoIP Gateway VoIP Gateway exception error. Contact your local support Yes group. Yes Yes 52000 critical Media Path Server MPS unable to allo- Reboot system and if prob- Yes cate memory. MPS lem persists contact your service aborted. local support group. Yes Yes 52001 critical Media Path Server MPS unable to ini- Contact your local support Yes tialize MPSMI. MPS group. service aborted. Yes Yes 52002 critical Media Path Server MPS unable to con- Contact your local support Yes nect to MSM. MPS group. service aborted. Yes Yes 52003 critical Media Path Server Contact your local support Yes group. Yes Yes 52004 critical Media Path Server MPS unable to open FUMP channels. MPS service aborted. MPS FUMP channel not ready. MPS service aborted. Contact your local support Yes group. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 52005 critical Media Path Server MPS reset by network manager. Contact your local support Yes group. Yes Yes 52006 critical Media Path Server Contact your local support Yes group. Yes Yes 52007 critical Media Path Server MPS received connection lost from MSM. MPS service aborted. MPS unable to create event. MPS service failed to start. Contact your local support Yes group. Yes Yes 52008 critical Media Path Server MPS unable to ini- Contact your local support Yes tialize NNU mesgroup. saging framework. Yes Yes 52009 critical Media Path Server MPS unable to ini- Contact your local support Yes group. tialize message loop thread. Yes Yes 52013 warning Media Path Server MPS codec incom- Contact your local support Yes group. patible, call dropped. No No 52014 warning Media Path Server MPS endpoint reg- Contact your local support Yes istration failed. group. No No 53000 critical Media Gate- MGS Exception way Server software error. Contact your local support Yes group. Yes Yes 53001 critical Media Gate- MGS shutting down Contact your local support Yes way Server due to gateway cre- group. ation failure. Yes Yes 53002 critical Media Gate- MGS shutting down Contact your local support Yes way Server due to gateway ini- group. tialization error. Yes Yes 53003 critical Media Gate- MGS shutting down Contact your local support Yes way Server due to a fatal error. group. Yes Yes 53004 critical Media Gate- MGS shutting down Contact your local support Yes way Server due to MSM com- group. munication failure. Yes Yes 53005 critical Media Gate- MGS shutting down Contact your local support Yes way Server due to MPS com- group. munication failure. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 53006 critical Media Gate- MGS shutting down Contact your local support Yes way Server due to resource lim- group. its query failure. Yes Yes 53007 critical Media Gate- MGS shutting down Contact your local support Yes way Server due to configuration group. query failure. Yes Yes 53008 critical Media Gate- MGS MediaTrans- Contact your local support Yes way Server port Received bad group. ports: . Media Gate- MGS MediaTrans- Contact your local support Yes way Server port Codec and/or group. frames per packet mismatch . Media Gate- MGS MediaTrans- Contact your local support Yes way Server port: Transport mis- group. match. Yes Yes Yes Yes Yes Yes Contact your local support Yes group. Yes Yes Contact your local support Yes group. Yes Yes Contact your local support Yes group. Yes Yes No Action Required as ser- Yes vice manager will restart. No No 53020 warning Media Gate- Insufficient DSP re- If the problem persists, in- Yes way Server sources for G.711. crease the number of DSP on the system. Yes Yes 53021 warning Media Gate- Insufficient DSP re- If the problem persists, in- Yes way Server sources for G.729. crease the number of DSP on the system. Yes Yes 53009 critical 53010 critical 53011 critical 53012 critical Media Gate- MGS MsmProxy:: way Serverreturned error . Media Gate- MGS :: returned error . 53018 critical Media Gate- MGS ResourceMeway Server diaController::(OID= ) DSP Task Lost. 53019 informa- Media Gate- MGS Shutting down tion way Server due to IP address change. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 53022 warning Media Gate- Insufficient DSP re- If the problem persists, in- Yes way Server sources for T.38. crease the number of DSP on the system. Yes Yes 56003 major IP Telephony IP Telphony Provid- Contact your local support Yes Provider er fatal error was group. detected. Yes Yes 56004 minor IP Telephony IP Telphony Provid- Contact your local support Yes Provider er error was detect- group. ed. No No 56005 major IP Telephony IP Telphony Provid- Contact your local support Yes Provider er software excep- group. tion. Yes Yes 56006 minor IP Telephony IP Telphony Provid- Contact your local support Yes Provider er shutting down group. due to fatal error. No No Yes No No Check your firmware on the Yes system to ensure it’s the same revision as the main office. No No No No 57002 warning Survivable Remote Gateway Survivable Remote No Action Required. Gateway - DN:XXX, Test Local Mode. 57003 warning Survivable Remote Gateway Survivable Remote Gateway - DN:XXX, Local Mode – Firmware is out of sync with Main Office Call Server. 57004 warning Survivable Remote Gateway Survivable Remote No Action Required. Gateway - DN:XXX, Local Mode – Set Firmware Upgrade in Progress. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes List of alarms 57005 warning Survivable Remote Gateway Survivable Remote No Action Required. Gateway - DN:XXX, Normal Mode – Set Redirected to Main Office. Yes No No 57006 warning Survivable Remote Gateway Survivable Remote No Action Required. Gateway - DN:XXX, Local Mode – Redirection Pending (Set on call). Yes No No 57007 warning Survivable Remote Gateway Survivable Remote No Action Required. Gateway - DN:XXX, Local Mode – Firmware Upgrade Pending (Set on call). Yes No No 57008 warning Survivable Remote Gateway Survivable Remote Check your local configura- Yes Gateway - DN:XXX, tion in the system. Local Mode – Main Office Parameters Not Provisioned. No No 57250 minor Survivable Remote Check your configuration in Yes Gateway - DN:XXX, the main office. Invalid ID (1) – No endpoint in Gatekeeper database. No No Survivable Remote Gateway Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 57251 minor Survivable Remote Gateway Survivable Remote Check your configuration in Yes Gateway - DN:XXX, the main office. Invalid ID (2) – ID unknown within the Call Server. No No 57252 minor Survivable Remote Gateway Survivable Remote Check your configuration in Yes Gateway - DN:XXX, the main office. Invalid ID (3) – Endpoint in Gatekeeper database is Originating Call Server. No No 57253 major Survivable Remote Gateway Survivable Remote Gateway - DN:XXX, Local Mode – Net Connect Server Unreachable. Check your local configura- Yes tion, network connectivity and ensure the main office is on line. Yes Yes 57500 major Survivable Remote Gateway Survivable Remote Gateway - DN:XXX, Local Mode – Main Office TPS Unreachable. Check your local configura- Yes tion, network connectivity and ensure the main office is on line. Yes Yes 57501 major Survivable Remote Gateway Survivable Remote Gateway - DN:XXX, Local Mode – Firmware is not available on the SRG. Check your firmware on the Yes system to ensure it’s the same revision as the main office. Yes Yes Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 57750 critical Survivable Remote Gateway Survivable Remote Contact your local support Yes Gateway - SRG ter- group. minated unexpectedly. Yes Yes 60005 critical LAN Driver LAN Driver - Duplicate IP address detected on startup of LAN interface. Check in diagnostics logs Yes for messages log for futher information. Also Check your network to ensure no other devices are using the same IP address as the system. Yes Yes 62009 warning LAN Driver Customer LAN is configured as a DHCP client but the address could not be obtained from the DHCP server. Verify connectivity to the Yes DHCP server or assign static address to the Customer LAN. Yes No 74200 major NAT Dial-In - NAT Kernel Loadable Module is not responding No action required if a NAT Yes Kernel Loadable Module patch has been applied or a system startup failure has occurred. Otherwise, contact your local support group. Yes Yes NAT Dial-In Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 74201 warning NAT Dial-In NAT Dial-In - "LAN side" addresses in the NAT configuration of all accounts do not fall in the customer LAN subnet on account . Ensure that the NAT map- Yes ping is updated accordingly. This may occur following either a system restore or a change in the customer LAN subnet where the customer LAN subnet conflicts with the NAT rules. No No 74202 warning NAT Dial-In NAT Dial-In - "DialIn" address found in customer LAN subnet for account: . Ensure that the NAT map- Yes ping is updated accordingly. This may occur following either a system restore or a change in the customer LAN subnet where the customer LAN subnet conflicts with the NAT rules. No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks List of alarms 74203 minor NAT Dial-In NAT Dial-In - Error reading from account database for Yes Retry the refresh on the screen or try again later. Alternatively, restart the BCM_NATProviderAgent Service. If the problem persists, restart the WANServiceMgr Service which will cause all dialup connections to be reset. No No 74204 minor NAT Dial-In NAT Dial-In - Error Retry again later or reboot Yes writing to account the BCM. database No No 74205 minor NAT Dial-In NAT Dial-In - Error Disconnect and retry the enabling NAT Rules Dial-In connection. for account on No No Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks Yes List of alarms 74206 minor NAT Dial-In NAT Dial-In - Error disabling NAT Rules for account on Restart the WANService- Yes Mgr Service. As a side effect, all Dialup connections will be disconnected. Nortel Business Communications Manager 450 1.0 Fault and Performance Management NN40160-701 01.01 Standard August 2008 Copyright © 2008, Nortel Networks No No
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