Avaya Nortel Business Communications Manager 450 1 0 Fault And Performance Management Users Manual [NN40160 701] 1.0

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Nortel Business Communications Manager 450 1.0

Fault and Performance
Management
Release 1.0
Document Revision 01.01

NN40160-701

Document status: Standard
Document issue: 01.01
Document date: August 2008
Product release: BCM450 1.0
Job function: Fault and Performance
Type: Technical Publication
Language type: EN
Copyright © 2008 Nortel Networks.
All Rights Reserved.
NORTEL, the globemark design, and the NORTEL corporate logo are trademarks of Nortel
Networks.

Features 7
Fault management 7
System metrics 7
Telephony metrics 7
LED status 7
Alarms 7

BCM450 fault management scope 11
BCM450 alarms 12
Alarms and log files 12
Alarm severities 12
Alarm administration 12
Alarms & the Alarms Panel 13
Alarm banner 13
Alarm set 14
Alarms and LEDs 15
SNMP traps manager for remote monitoring 16
Alarm configuration scope 17
Administering alarms 19
Monitoring an alarm condition 19
Acknowledging an alarm 20
Clearing the alarm log 21
Using the alarm banner 21
Including or omitting acknowledged alarms in the Alarm Banner 21
Using the alarm set 22
Configuring the alarm set 22
Clearing an alarm from the alarm set 22
Responding to LED indicators 22
Reset the status LED 22
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Contents
Configuring alarm behaviour 23
Enabling or disabling SNMP traps for alarms 23
Enabling or disabling monitoring for selected alarms 24
Monitoring settings for the alarm set 24
Testing an alarm 25
Alarm Severities 27
Default mapping of severity levels 27
Alarm graph colours in Element Manager 28
QoS Monitoring 29
Configuring the QoS monitor 31
Configuring QoS logging attributes 31
Viewing QoS logs 32
UPS metrics 33
Accessing the UPS status 34
NTP metrics 34
Accessing the NTP metrics 35
Proactive Voice Quality Management 37
Setting the PVQM threshold settings 39
Viewing PVQM telephony metrics 43
Activity Reporter Basic 44
Enabling Activity Reporter Basic 44
Disabling Activity Reporter Basic 45
Trunk module metrics 46
Viewing the trunk module status 46
Viewing performance history information 46
Viewing D-channel information 47
Disabling or enabling a B-channel setting 47
Provisioning a PRI B-channel 48
Trunk module CSU statistics 48
BCM450 trunk module CSU statistics navigation 49
Enabling the internal CSU 50
Checking the performance statistics 50
Checking the CSU alarms 51
Checking carrier failure alarms 51
Checking bipolar violations 52
Checking short-term alarms 53
Checking defects 53
Viewing CSU alarm history 54
CbC limit metrics 54

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Contents
Accessing CbC limit metrics 54
Clearing CbC limit metrics 56
Hunt group metrics 56
Accessing Hunt Group metrics 56
Resetting the Hunt Group metrics 58
PSTN Fallback metrics 58
Accessing PSTN Fallback metrics 58
Resetting PSTN Fallback metrics 59
System status monitor LEDs 61

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Contents

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

This is the initial release of the BCM450 platform. This document contains
information about the alarms and performance metrics supported in the
BCM450 system in Release 1.0.

•

Features (page 7)

This document contains information about the following features in Release
1.0.

You can view and manage alarms and SNMP traps on the system. For more
information, see Using the BCM450 fault management system (page 19).

You can view detailed information about the performance of the BCM450 and
about the performance of system resources. For more information, see
System metrics monitoring (page 29).

You can view detailed information about the performance of telephony
services on the BCM450 system. For more information, see Telephony
metrics monitoring (page 37)

The LEDs on the BCM450 hardware provide information about the status of
the system. For more information, see System LEDs reference (page 61).

This document provides a list of alarms supported on the BCM450 system.
For detailed information about the alarms, see List of alarms (page 63).

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

New in this release

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

This document contains information about how to manage alarms generated
by the BCM450 system and administer alarm settings.

•

Fault and performance management fundamentals (page 11)

•

Using the BCM450 fault management system (page 19)

•

Alarm Severity reference (page 27)

•

System metrics monitoring (page 29)

•

Telephony metrics monitoring (page 37)

•

System LEDs reference (page 61)

•

List of alarms (page 63)

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Introduction

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

This section provides information contains information about managing
alarms generated by the system and administering alarm settings.

•

BCM450 fault management scope (page 11)

•

BCM450 alarms (page 12)

•

Alarm administration (page 12)

•

Alarms and LEDs (page 15)

•

SNMP traps manager for remote monitoring (page 16)

•

Alarm configuration scope (page 17)

You can view and manage real-time alarms generated by the BCM450
system. Alarms arise from components that run on the system; these alarms
indicate faults or informational conditions that may require resolution from the
system administrator. Examples of alarm conditions include:
•

a T1 circuit on the system is down

•

an administrator stopped a service that runs on the BCM450

You can receive alarm information through any of the following means:
•

the Alarms Panel in the BCM450 Element Manager

•

the Alarm Banner in the BCM450 Element Manager

•

core telephony alarms on the alarm set

•

Simple Network Management Protocol (SNMP) traps for remote
management of faults

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
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Copyright © 2008, Nortel Networks

Fault and performance management fundamentals

You can manage alarms and alarm information by:
•

configuring alarm settings, for example, filter alarms so that only the
desired subset of alarms display in the BCM450 Element Manager Alarms
Panel are sent as SNMP traps

•

administering alarms, for example, acknowledge selected alarms and
clear the alarm log

Software components that run on the BCM450 system generate alarms
related to BCM450 services and applications.
Each component includes a range of alarm IDs, so each BCM450 alarm
retains a unique alarm ID.

The system logs all alarms that appear in the BCM450 Element Manager
Alarms Panel in the alarms.systemlog file. This file is capped at 1 MB in size;
when the file reaches this size, the system creates a new alarms.systemlog
file. The BCM450 keeps the current file as well as three previous files. A new
file starts when the BCM450 system reboots.
You can retrieve the alarms.systemlog files (the current file and the three
previous files) from the BCM450 system using the Log Management task in
the BCM450 Element Manager. You can view the files using the BCM450 Log
Browser. For more information, see the
(NN40160-601).

By default, alarms display in the Alarm Banner. The BCM450 sends SNMP
traps for alarms with a severity of Major and Critical with the exception of
PVQM alarms; for these alarms, the BCM sends SNMP traps for all severity
levels.

Alarm information can be delivered to you by any of the following means:
•

on a table on the alarms panel

•

on the alarm banner on the bottom right corner of the Element Manager

•

on the alarm set

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Fault and performance management fundamentals

You can view real-time alarm information using the Alarms Panel in the
BCM450 Element Manager. Each alarm has a unique identifier. Alarms are
displayed in the Alarms table, sorted by date and time by default, with the
newest at the top of the table. The Alarms table displays from 50 to 400
alarms. For information about modifying the maximum number of alarms that
are displayed, see Configuring the alarm set (page 22).The Alarms table
contains the following elements:
•

Time — the date and time of the alarm

•

Alarm Acked — indicates whether the BCM Element Manager has
acknowledged the alarm.

•

Alarm ID — the unique alarm ID associated with the alarm

•

Severity — the severity of the alarm (Critical, Major, Minor, Warning, and
Information)

•

Problem Description — a description of the alarm condition

•

Component ID — the process that has generated the alarm, in a 3-part DN
format. The component ID always identifies the system as a BCM,
includes the name of the system that generated the alarm, and identifies
the component that generated the alarm. In this way, remote monitoring
stations can easily identify what type of system generated an SNMP trap
and which system generated the trap.

When you select an alarm in the table, an Alarm Details pane is displayed for
the selected alarm. The Alarm Details pane displays the following information:
•

Time — the date and time of the alarm

•

Problem description — a description of the alarm condition

•

Problem resolution — the course of action for the alarm

You can acknowledge an alarm to indicate that you have taken care of the
alarm . You can specify whether to include acknowledged alarms in the Alarm
Banner so that the alarm count remains concise. For more information about
the Alarm Banner, see
.

You can use the Alarm Banner in the BCM450 Element Manager to view
current alarm counts and recent alarm activity on the BCM450 system. The
Alarm Banner appears on the bottom-right corner of the BCM450 Element
Manager window. The Alarm Banner is visible at all times, so you do not have
to navigate to the Alarms Panel to view alarms. If you notice a change in alarm
conditions in the Alarm Banner — for example a red spike in the Critical
category — you can navigate to the Alarms Panel to view the actual alarm.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
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Copyright © 2008, Nortel Networks

Fault and performance management fundamentals

The Alarm Banner provides counts of Critical, Major, Minor, and Warning
alarms; Information alarms are not included. You can specify whether to
include acknowledged alarms in the Alarm Banner.
Each alarm severity counter has a graph, which represents a data sample of
the last 20 polling intervals. The graph has a color to indicate a data change.
The colors are as follows:

Green

There are no alarms of this severity, or there are
alarms of this severity but the count has decreased
since the last polling interval.

Yellow

There are alarms of this severity, but they are older
than at least 1 polling interval.

Red

A new alarm has occurred since the last polling
interval.

The system polls for new alarms every 30 seconds by default.
If you clear the alarm log from the BCM450 Element Manager, the alarms
displayed on the Alarm Banner are also cleared and reset to 0.

You can view core telephony alarms on a telephone set on the BCM450
system. This allows a system administrator to monitor alarm activity without
having a BCM450 Element Manager and a personal computer.
You can specify the telephone to serve as the alarm set in the BCM450
Element Manager. The telephone set used for alarms must have a 2-line
display and three soft keys.
The alarm set displays an alarm as follows:
XXXXX-YYYY
Where XXXXX is the alarm ID and YYYY is additional alarm information.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
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Fault and performance management fundamentals

The following options are available when an alarm is generated to the alarm
set:
•

Time — indicates the date and time when the alarm occurred

•

Clear — use this soft key to remove the alarm from the alarm set.

Clearing an alarm from the alarm set does not change the status
of alarms on the BCM450 Element Manager or reset the LEDs on the front
pane of the unit.

When an alarm is dislayed on the alarm set, it remains visible
until you clear the alarm using a softkey on the alarm set. More recent alarms
will not be displayed until the current alarm is cleared on the alarm set.
The following figure shows an example of an alarm on the alarm set.

When an alarm condition occurs on the system, the Status LED on the front
of the Nortel Business Communications Manager 450 1.0 main unit changes
to reflect the alarm condition. In normal operation, both LEDs are green. All
alarms with a severity of Major and Critical change the Status LED to solid red
on the Nortel Business Communications Manager 450 1.0 front pane, except
in the event of a Failed Startup Profile, which is indicated by a flashing red
LED.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
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Fault and performance management fundamentals

Using the Nortel Business Communications Manager 450 1.0 Element
Manager, you can reset the Status LEDs on the front pane of the Nortel
Business Communications Manager 450 1.0 to a normal state.
For information about LEDs and what they indicate, see System LEDs
reference (page 61).
Once the Status LED has changed to red in response to a Critical
or Major alarm condition, it remains in the alarmed state until you reset it
using the Nortel Business Communications Manager 450 1.0 Element
Manager.

You can use an SNMP trap manager to remotely monitor BCM450 alarms via
SNMP traps. A trap is an indication from the BCM450 system to configured
trap managers that an alarm has occurred in the BCM450 system. Any
BCM450 alarm can generate an SNMP trap.
If you want the BCM450 to send SNMP traps, you must first configure the
SNMP agent using the BCM450 Element Manager. You must enable an
SNMP agent and then configure how the system handles SNMP trap
notifications. For information about configuring SNMP settings, see Enabling
or disabling SNMP traps for alarms (page 23).
The BCM450 system uses the Small Site Events Management Information
Base (MIB) for alarms. The trap format is specified in this MIB. You capture
and view traps using any standard SNMP fault monitoring framework or trap
watcher.
By default, the BCM450 sends SNMP traps for alarms with a severity of Major
and Critical. The only exception is PVQM alarms; for these alarms, the BCM
send SNMP traps for all severity levels. You can change the default alarms
that are set for SNMP to limit the volume and type of SNMP information, and
to control essential information that is transferred on the network. For
information about how to change the default alarms, see Configuring the
alarm set (page 22).

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Fault and performance management fundamentals

Although the BCM450 system provides a default mapping of alarms that are
displayed in the Alarms table and that are sent as an SNMP trap, you may
want to monitor additional alarms using either of these means, or you may
want to reduce the number of alarms that are displayed in the Alarms table or
sent via SNMP traps.You can specify how each alarm is handled, according
to your business requirements.
You can specify the following settings for alarms:
•

the maximum number of alarms to display in the Alarms Panel (from 50 to
400)

•

whether to enable or disable SNMP traps for selected alarms; by default,
the system sends all Critical and Major alarms as SNMP traps if you
specify one or more trap destinations

•

whether to display selected alarms in the Alarms table; by default all
Critical, Major, Minor, and Warning alarms are displayed in the Alarms
table

•

whether to display selected alarms on the alarm set; by default, only core
telephony Critical and Major alarms are sent to this set

You can also test a selected alarm. This allows you to test whether the LED or
SNMP traps are functioning as expected. Testing an alarm generates an
alarm in the system. Alarms generated using the Test Alarm feature are
identified in the Alarms table by the words “Test Event” in the alarm Problem
Description field.
For information about using SNMP to monitor the BCM450 system, see the
(NN40160-502).

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Fault and performance management fundamentals

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

This section describes how to manage alarms generated by the BCM450
system and administer alarm settings.

•

Administering alarms (page 19)

•

Using the alarm banner (page 21)

•

Using the alarm set (page 22)

•

Responding to LED indicators (page 22)

•

Configuring alarm behaviour (page 23)

This section contains information on the following topics:
•

Monitoring an alarm condition (page 19)

•

Acknowledging an alarm (page 20)

•

Clearing the alarm log (page 21)

Use the following procedure to monitor an alarm condition.

Click the
Open the
The
In the
The

tab.
folder, and then click the
page opens.
table, select an alarm.
pane displays below the

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

task.

table.

Using the BCM450 fault management system
To change the order of columns in the Alarm table, select a column and drag
it left or right to the desired location, and release it.
To view a column by ascending or descending order, click the column
heading.
To sort columns, right-click a column heading.
The

dialog box opens.

Sort columns as required, and then click
The columns in the
specifications.

table are sorted according to your

Use the following procedure to acknowledge an alarm.

Click the

tab.

Open the
The

folder, and then click the
pane opens.

In the
The

task.

table, select the alarm you want to acknowledge.
pane is displayed below the
table.

On the
pane, click the
A check box appears in the
this alarm.

column in the

button.
table for

Acknowledging the alarm does not clear the alarm; it indicates only that
you have noted it.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
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Using the BCM450 fault management system

Use the following procedure to clear the alarm log.

Click the

tab.

Open the
The

folder, and then click the
pane opens.

task.

On the
pane, click the
button.
The
table is cleared. You will be able to see all new alarms only after
the next alarm polling interval.

Use the alarm banner to view current alarm counts and recent alarm activity
on the BCM450 system.

Use the following step to include or omit acknowledged alarms in the Alarm
Banner.

Select or clear the

check box in the Alarm Banner.

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Fault and Performance Management
NN40160-701 01.01 Standard
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Using the BCM450 fault management system

Use the alarm set to monitor alarm activity without having a BCM450 Element
Manager and a personal computer.

Use the following steps to configure the alarm set.

Click the
Open the
Open the
The

tab.
folder.
folder, and then click the

task.

page opens.

In the
area, enter the DN of the telephone set that you
want to use for the alarm set in the
field.

Use the following step to clear an alarm from the alarm set.

On the alarm set, press the
alarm set.

soft key. The alarm is cleared from the

Use the BCM450 Element Manager to reset the Status LEDs on the front
panel of the BCM450 to a normal state.

Use the following steps to reset the status LED.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
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Using the BCM450 fault management system

Click the
Open the
The
On the

tab.
folder, and then click the

task.

pane opens
pane, click the

button.

The Status LED on the front panel of the BCM450 is reset from red to
normal operation green.

Configure alarm behaviour to specify the following settings for alarms:
•

the maximum number of alarms to display in the Alarms Panel (from 50 to
400)

•

whether to enable or disable SNMP traps for selected alarms; by default,
all Critical and Major alarms are sent as SNMP traps if you have specified
one or more trap destinations

•

whether to display selected alarms in the Alarms table; by default all
Critical, Major, Minor, and Warning alarms are displayed in the Alarms
table

•

whether to display selected alarms on the alarm set; by default, only core
telephony Critical and Major alarms are sent to this set

Use the folloing procedure to enable ot disable SNMP traps for alarms.

Click the
Open the
In the

tab.
folder, and then click the

task.

table, select an alarm.

In the
column, select or clear the check box to enable
or disable SNMP traps for the selected alarm. If you select the check box for
a selected alarm, an SNMP trap will be generated if that particular alarm
condition occurs.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
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Copyright © 2008, Nortel Networks

Using the BCM450 fault management system

Use the following procedure to enable or disable alarms.

Click the
Open the
The
In the

tab.
folder, and then click the

task.

pane opens.
table, select an alarm.

In the Enable GUI View column, select or clear the check box to enable or
disable a view of the selected alarm in the Alarms Panel. If you clear the
check box for a selected alarm, the alarm will not be displayed in the Alarms
table if that particular alarm condition occurs in the system.

Use the following procedure to monitor settings for the alarm set.

Click the
Open the
The
In the
The
the alarm set.

tab.
folder, and then click the
pane opens.
table, select an alarm.
column indicates whether the alarm will display on

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

task.

Using the BCM450 fault management system

Use the following procedure to test an alarm.

Click the
Open the
The
In the
Click the

tab.
folder, and then click the

task.

pane opens.
table, select an alarm.
button.

In the Alarms table, “Test Event” is displayed in the alarm Problem
Description field.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Using the BCM450 fault management system

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

This section contains information about Alarm Severities, default mapping of
security levels, and Alarm graph colours in Element Manager.

•

Alarm Severities (page 27)

•

Default mapping of severity levels (page 27)

•

Alarm graph colours in Element Manager (page 28)

Alarm severities are as follows:

Critical

Immediate corrective action is required due to conditions such as loss of service,
loss of bandwidth, outage, loss of data, and/or functionality

Major

Urgent corrective action is required due to conditions such as pending loss of
service, outage, loss of data, and/or functionality

Minor

Corrective action is required to prevent eventual service-affecting degeneration

Warning

Indicates the detection of a potential or impending service-affecting condition and
that some diagnostic action is required

Information

Indicates audit-type information, such as configuration changes

Use the following table to view the default mapping of each severity level
against the Alarms Panel, alarms set, LEDs, and SNMP.

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Alarm Severity reference

Critical

Yes

Major

Yes

Minor

Yes

Warning

Yes

Information

Yes

Use the following table to view alarm graph colours in Element Manager.

Green

There are no alarms of this severity, or there are alarms of this severity but the
count has decreased since the last polling interval.

Yellow

There are alarms of this severity, but they are older than at least 1 polling interval.

Red

A new alarm has occurred since the last polling interval.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
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You can use the Element Manager to view detailed information about the
performance of the BCM450 and about the performance of system resources.
This chapter provides procedures for monitoring quality of service (QoS) and
other system metrics.
Using the Element Manager, you can monitor overall system performance and
other performance-related information.
You monitor system metrics using the following tools:
•

UPS Status

•

NTP Metrics

This section contains information on the following topics:
•

QoS Monitoring (page 29)

•

UPS metrics (page 33)

•

NTP metrics (page 34)

QoS Monitor monitors the quality of service (QoS) of IP trunk services. The
tool periodically monitors the delay and packet-loss of IP networks between
two peer gateways. The main objective of the QoS Monitor is to allow new IP
telephony calls to fall back to the PSTN if the voice quality of the IP network
falls below the specified transmit threshold.
For information about setting the transmit threshold, see Nortel Business
Communications Manager 450 1.0 Configuration—Telephony (NN40160502). You can set the threshold in the Element Manager in the Telephony
Resources panel.

This task flow shows you the sequence of tasks you perform to monitor QoS
statistics on the BCM450 system. To link to any procedures, click on QoS
system metrics monitoring procedures navigation (page 30).

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
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System metrics monitoring

•

Configuring the QoS monitor (page 31)

•

Configuring QoS logging attributes (page 31)

•

Viewing QoS logs (page 32)

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Fault and Performance Management
NN40160-701 01.01 Standard
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System metrics monitoring

You configure the QoS Monitor using the QoS Monitor panel on the
Administration tab. You can configure the following:
•

the monitoring mode

•

logging parameters

Click the

tab.

In the Navigation tree, click
From the

.
drop-down menu, select a monitoring mode.

Disabled

—

Enabled in Link-Monitor mode

Continuously test the connection between the BCM450 and
remote endpoints.

Enabled in QoS-Monitor mode

Select this option if you want to calculate MOS values for each
endpoint, determine whether the connection has fallen below a
specific threshold, send MOS scores to FCAPS applications, and
create a log history of the MOS scores.

Configure the logging attributes to set the size and frequency of QoS logs.

Click the

tab.

In the Navigation tree, click

In the Logging area, select or deselect the
In the
allowed.

field, type the value of the maximum log size

Nortel Business Communications Manager 450 1.0
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checkbox.

System metrics monitoring
In the

field, type the value of the interval between logs.

Enable Logging

Enable the check box if you want to enable the logging of MOS
scores.

Maximum log file size

Enter a value for the maximum size of the log file, from 1 to 10240
kilobytes (KB). The default is 10 KB.

Logging Frequency

Enter the time interval between each MOS log: 1 to 1440
minutes. The default is 1 minutes.

The Mean Opinion Scores table displays the current network quality
described as a Mean Opinion Score (MOS) for each IP destination. You can
view the MOS mapping. Unlike the BCM 3.x where both transmit and receive
values were reported, the QoS Monitor collects only the transmit values.

Click the

tab.

In the Navigation tree, click

To update the MOS table with the most current values, select
, press , or select the
icon from the toolbar.

Name

Displays the name of the Remote Gateway.

IP Address

Displays the IP address of the Remote Gateway.

QoS Indicator

Displays a text description of the current MOS value. The MOS
values can be Poor, Fair, Good or Excellent.

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System metrics monitoring

G.711

Displays the current MOS value calculated when using a G.711
aLaw codec to transmit VoIP packets to this Remote Gateway.
The MOS can be a value from 0.00 to 5.00, where 0.00 is the
worst score (Poor) and 5.00 is best score (Excellent).

G.723-5.3kbit/s

Displays the current MOS value calculated when using a G.723
5.3 kbit/s codec to transmit VoIP packets to this Remote
Gateway.
The MOS can be a value from 0.00 to 5.00, where 0.00 is the
worst score (Poor) and 5.00 is best score (Excellent).

G.723-6.3kbit/s

Displays the current MOS value calculated when using a G.723
6.3 kbit/s codec to transmit VoIP packets to this Remote
Gateway.
The MOS can be a value from 0.00 to 5.00, where 0.00 is the
worst score (Poor) and 5.00 is best score (Excellent).

G.729

Displays the current MOS value calculated when using a G.729
codec to transmit VoIP packets to this Remote Gateway.
The MOS can be a value from 0.00 to 5.00, where 0.00 is the
worst score (Poor) and 5.00 is best score (Excellent).

G.729A

Displays the current MOS value calculated when using a G.729A
codec to transmit VoIP packets to this remote Gateway.
The MOS can be a value from 0.00 to 5.00, where 0.00 is the
worst score (Poor) and 5.00 is best score (Excellent).

The BCM450 can support an Uninterruptible Power Supply (UPS) device to
ensure continuous operation during power interruption and failure conditions.
The UPS feature provides power source monitoring and battery backup so
that critical system functionality required to maintain and provide warning time
to either correct the problem or to activate a contingency plan for impacted
services is possible. UPS is described in
(NN40160-301) and
(NN40160-300).
The UPS connects and communicates with the BCM450 through USB. Enable
the UPS feature by plugging the UPS USB cable into the BCM450 USB
connector before you power up the BCM450. The UPS must be present during
the boot up process for the BCM450 to function.

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The UPS Status panel tracks occurrences of alarms pertaining to UPS
operation. These alarms are also sequentially viewable in the Alarm panel.
The metrics correspond to alarms in the BCM450 and appear in the alarm
panel as well.

Complete this procedure to verify the status of the UPS before you boot up the
BCM450 system.

Click the

tab.

In the Navigation tree, click

To check the metrics of the UPS, click the

tab.

Using Network Time Protocol (NTP), you can configure the time on the
BCM450 indirectly from a single time server. NTP is a network protocol
designed to synchronize the clocks of computers over an IP network. The NTP
Metrics provide an overview of the integrity of the NTP time source. If the
BCM450 clock control has not been configured to use NTP
(Configuration>System>Date & Time), then the NTP Metrics panel displays
no data.

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Complete this procedure to view NTP metrics.

Click the

tab.

In the Navigation tree, click

Last Synchronized

When the last synchronization occurred.

Minimum time difference (s)

The minimum time change that occurred since NTP was running.

Maximum time difference (s)

The maximum time difference that occurred since NTP was
running.

Last Synchronization Status

The results of the last synchronization: successful or
unsuccessful. If unsuccessful the reason for the failure is given:
failed to contact, or failed security check. A status of Not Running
indicates that NTP is not configured.

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System metrics monitoring

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You can use the Element Manager to view detailed information about the
performance of telephony resources on the BCM450 system.
The Telephony Metrics folder allows you to track different aspects of
Telephony services.
This section contains information on the following topics:
•

Proactive Voice Quality Management (page 37)

•

Activity Reporter Basic (page 44)

•

Trunk module metrics (page 46)

•

Trunk module CSU statistics (page 48)

•

CbC limit metrics (page 54)

•

Hunt group metrics (page 56)

•

PSTN Fallback metrics (page 58)

Use Proactive Voice Quality Management (PVQM) metrics to monitor the
quality of VoIP calls. You can also use the PVQM metrics to diagnose
infrastructure problems in your network.
PVQM is fully supported on Phase 2 IP sets. Phase 1 IP sets support only the
following PVQM metrics: packet loss, inter arrival jitter, and rould trip delay.
The following table lists the IP Phones that support PVQM.

IP Phone 2001

Phase 2 firmware

IP Phone 2002

Phase 1 and Phase 2 firmware

IP Phone 2004

Phase 1 and Phase 2 firmware

IP Phone 2050 v2

PC-based soft client

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IP Phone 2007

Phase 2 firmware

IP Phone 1120E

Phase 2 firmware

IP Phone 1140E

Phase 2 firmware

This task flow shows you the sequence of tasks you perform to configure and
monitor PVQM telephony metrics on the BCM450 system. To link to any
procedures, click on PVQM telephony metrics monitoring procedures
navigation (page 38).

•

Setting the PVQM threshold settings (page 39)

•

Viewing PVQM telephony metrics (page 43)

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You can use PVQM to configure and report threshold violations for the
following voice quality metrics:
•

packet loss—packets lost in transit due to errors or network failures

•

inter arrival jitter—the variable delay on a packet as it traverses a network

•

round trip delay

•

listening R factor—the transmission quality as experienced by the user; this
metric reflects the segment of the call that is carried over the RTP session

There are two thresholds for PVQM metrics: Warning, and Unacceptable. A
violation of the Warning threshold indicates that the voice quality is reduced
but is still within an acceptable range. A violation of the Unacceptable
threshold indicates a severe degradation in voice quality.
If an alarm is generated to report a threshold violation, additional information
is included inthe alarm to indicate the source of the alarm and provide other
troubleshooting information. Table 10PVQM Alarms (page 39)lists the
abbreviations used in the alarm text to present this additional information.

codec type

alphanumeric

Vocoder type used on this call

endpoint type

S or D

S indicates softclient
D indicates desktop

nLR

network loss rate

percentage, scaled by 256
(e.g. 354 = 1.4%)

Rate of network packet los

average discard rate

percentage, scaled by 256

Average rate of discards due to
jitter

burst loss density

percentage, scaled by

Density of lost and discarded
packets during burst periods

256
bL

burst length

milliseconds

Average length of bursts

gap loss density

percentage, scaled by 256

Density of lost and discarded
packets during gap periods

average length of gap milliseconds

average length of gap

eSD

end system delay

milliseconds

Average end system delay on
the call

aNL

noise level

dBm

Measured received silent period
noise level

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aSP

average signal level

dBm

Measured received signal level
during talk spurts

rTT

local round trip time

1/65536 of a second

Average round trip time on the
call

average

Click the

tab.

In the Navigation tree, click
.

In the

table, select the metric you want to configure.

In the
column, double click the value and type the
threshold value you want to set.
In the
column, double click the value and type the
threshold value you want to set.
In the
column, double click the value and type the
threshold value you want to set.
In the
column, double click the value and type
the threshold value you want to set.
In the
metrics to be polled.

field, type the interval at which you want the

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Metric

Contains the following PVQM metrics you can
monitot:
Packet Loss Rate: The fraction of RTP data
packets from the source lost since the
beginning of the call, expressed as a
percentage.
Inter-arrival Jitter : The inter-arrival time of
incoming RTP packets, as defined in RFC
1889. Expressed in milliseconds.
RTCP Round Trip Delay: The round trip time of
incoming RTP packets, as defined in RFC
1889. Measured in milliseconds.
Listening R Factor: A scale from 0 (lowest
quality) to 100 (highest quality) according to
ITU-T G.107.

Warning (desktop)

The number of warnings you can receive for a
desktop phone model. The value ranges and
default thresholds are as follows:
Packet Loss Rate: The value range for this
metric is 0 to 100. The default value for warning
thresholds is 1%.
Inter-arrival Jitter : The value range for this
metric is 0 to 1000. The default value for
warning thresholds is 50 ms.
RTCP Round Trip Delay: TThe value range for
this metric is 0 to 1000. The default value for
warning thresholds is 300 ms.
Listening R Factor: The value range for this
metric is 0 to 100. The default value for warning
thresholds is 65.

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Unacceptable (desktop)

The number of unacceptable errors you can
receive for a desktop phone model. The value
ranges and default thresholds are as follows:
Packet Loss Rate: The value range for this
metric is 0 to 100. The default value for
unacceptable thresholds is 5%.
Inter-arrival Jitter : The value range for this
metric is 0 to 1000. The default value for
unacceptable thresholds is 500 ms.
RTCP Round Trip Delay: TThe value range for
this metric is 0 to 1000. The default value for
unacceptable thresholds is 500 ms.
Listening R Factor: The value range for this
metric is 0 to 100. There is no default value for
unacceptable thresholds.

Warning (softclient)

The number of warnings you can receive for a
softclient phone model. The value ranges and
default thresholds are as follows:
Packet Loss Rate: The value range for this
metric is 0 to 100. The default value for warning
thresholds is 1%.
Inter-arrival Jitter : The value range for this
metric is 0 to 1000. The default value for
warning thresholds is 50 ms.
RTCP Round Trip Delay: TThe value range for
this metric is 0 to 1000. The default value for
warning thresholds is 300 ms.
Listening R Factor: The value range for this
metric is 0 to 100. The default value for warning
thresholds is 65.

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Unacceptable (softclient)

The number of unacceptable errors you can
receive for a softclient phone model. The value
ranges and default thresholds are as follows:
Packet Loss Rate: The value range for this
metric is 0 to 100. The default value for
unacceptable thresholds is 5%.
Inter-arrival Jitter : The value range for this
metric is 0 to 1000. The default value for
unacceptable thresholds is 500 ms.
RTCP Round Trip Delay: TThe value range for
this metric is 0 to 1000. The default value for
unacceptable thresholds is 500 ms.
Listening R Factor: The value range for this
metric is 0 to 100. There is no default value for
unacceptable thresholds.

Polling interval(s)

The interval at which the metrics are polled. The
value for this field is XXXXX. The default value is
XXXXX.

The term “desktop” indicates IP sets that are desktop models. The term
“soft client” indicates IP sets that are software applications, such as the 2050 and
the 2050MVC. Because desktop IP sets can provide better voice quality than
software-based IP sets, you can specify different threshold levels for each type of IP
set.

Use this procedure to view PVQM metrics.

Click the

tab.

In the Navigation tree, click

Click a column heading to sort the metrics by a particular value.

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Number of connections

Displays the total number of connections by IP sets
on the system since the last reset. This count
includes non-interactive features such as dial
tones, call progress tones, and music on hold.

Last rest

Displays the time of the last reset.

Most recent date and time

Displays the time of the most recent threshold
violation.

Most recent DN

Displays the DN of the most recent threshold violation.

Count (desktop)

Displays the number of times a desktop client
violated a threshold.

Count

Displays the number of times a soft client violated
a threshold.

(softclient)
MTBV (desktop)

Displays the mean time between threshold
violations of a particular metric for desktop clients
(measured in seconds).

MTBV (soft client)

Displays the mean time between threshold
violations of a particular metric for soft clients
(measured in seconds).

Reset metrics

Click this button to clear out the metrics table. The
Last reset time displays the current date and time.

This section contains information on the following topics:
•

Enabling Activity Reporter Basic (page 44)

•

Disabling Activity Reporter Basic (page 45)

Activity Reporter Basic allows you to monitor the performance of the BCM.
You can use the Activity Reporter Basic to generate the following reports:
•

telephone call activity

•

custom call routing activity

•

voice mail receive statistics

•

hunt group performance

When you enable Activity Reporter Basic, the BCM automatically generates
reports and updates them each night. The reports reflect the performance of
the BCM during the past four days. The panel displays the date and time of
the most recent report.

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Select

In the Activity Reporter Basic panel, select the
checkbox to activate Activity Reporter Basic.
From the
reports.

drop-down menu, select a time to generate daily

Enable daily data collection

Select or deselect the check box to enable Activity
Reporter Basic.

Collection Time

Set the time at which the daily reports are
generated. The default time is set at 12:30 am.

Most recent data collection

Displays a timestamp of the time at which data was
last collected.

When you disable Activity Reporter Basic, the BCM does not generate
performance reports .

Select

In the Activity Reporter Basic panel, deselect the
checkbox to deactivate Activity Reporter Basic.

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Enable daily data collection

Deselect the check box to disable Activity Reporter
Basic.

This section contains information on the following topics:
•

Viewing the trunk module status (page 46)

•

Viewing performance history information (page 46)

•

Viewing D-channel information (page 47)

•

Disabling or enabling a B-channel setting (page 47)

•

Provisioning a PRI B-channel (page 48)

View the trunk module status to isolate malfunctioning parts of your BCM450
system. In addition, you can use the trunk module selection to disable and
enable modules and devices.

Select

The window displays the locations for the modules connected to the system.
Select the module that you want to view.
Click
remove the module.

to start the network test without having to

Select a loopback type from the list.
Click

when done the test of the network.

The Performance History tab displays the performance information over 15minute intervals collected in the past 24 hours. The performance information
collected includes the number of errored seconds, severely errored seconds,
and unavailable seconds over each 15-minute interval.

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Select

Click the

tab to view metrics information.

The D-channel tab displays trunk module metrics for the D-channel.

•

You must have a BRI trunk module configured on the BCM450 system.

Select

Select the BRI module.
Click the

tab to view metrics information.

If you need to isolate a problem, you can turn off individual port channels,
rather than the entire module.

Select

The Trunk Modules window displays the MBM location, type, state, and
Loopback test.
Click the heading of the bus you want to view.
Click the tab in the lower menu marked B-channels.
Click the B-channel you want to enable or disable (B1 or B2).
Select

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If you are disabling the channel, you are prompted by a dialog box to confirm
your action. The State box indicates the mode of operation for the port. If the
port is enabled, this box is blank unless a device is physically connected.

When you purchase PRI from your service provider, you can request the
number of B-channels that are allocated for you to use. For example, you can
use 12 B-channels. If you do not have all of the PRI B channels, disable all the
B-channels that you do not need.

•

Nortel recommends that the number of lines you deprovision on a DTM
(configured as PRI) be the same as the number of B-channels that you
disable. For example, if the DTM is on Expansion 1, when you disable Bchannels 13 to 23, you should deprovision lines 77 to 87.

Select

Choose a module.
Click

A list of the B-channels on this module appears.
Click a channel, for example, B 01.
The display shows the status of the PRI channel.
Click the

button to change the setting for the channel.

Each trunk module has an internal channel service unit (CSU). When
enabled, the internal CSU monitors the quality of the received T1 signal and
provides performance statistics, alarm statistics, and diagnostic information.
Trunk modules must be individually programmed to establish parameters for
collecting and measuring transmission performance statistics by the CSU.

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The system accumulates three performance parameters:
•

errored seconds (ES)

•

severely errored seconds (SES)

•

unavailable seconds (UAS)

These parameters are defined according to TIA-547A. Errored seconds are
enhanced to include control slip (CS) events. Only near-end performance data
is recorded.
The internal CSU continuously monitors the received signal and detects four
types of transmission defects:
•

any active carrier failure alarms (CFA), such as loss of signal (LOS), out
of frame (OOF), alarm indication signal (AIS), and remote alarm indication
(RAI)

•

the number of bipolar violations that occurred in the last minute

•

any defects that occurred in the last minute, such as loss of signal (LOS),
out of frame (OOF), and alarm indication signal (AIS)

•

the number of milliseconds of short-term alarms in the last minute, such
as loss of signal (LOS), out of frame (OOF), alarm indication signal (AIS),
and remote alarm indication (RAI).

A short term alarm is declared when the detected defects persist for tens of
milliseconds. A carrier failure alarm (CFA) is a duration of carrier system
outage.
The criteria for declaring and clearing the alarms is selectable to meet those
in TIA-547A or TR64211. You can also view Carrier Failure Alarms as Core
Telephony Alarms in the Alarm Viewer.

•

Enabling the internal CSU (page 50)

•

Checking the performance statistics (page 50)

•

Checking the CSU alarms (page 51)

•

Checking carrier failure alarms (page 51)

•

Checking bipolar violations (page 52)

•

Checking short-term alarms (page 53)

•

Checking defects (page 53)

•

Viewing CSU alarm history (page 54)

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Enable the internal CSU to gather performance statistics for your T1 lines or
PRI with public interface.

Select

Select the appropriate module.
Click the

tab.

In the T1 Parameters section, select the
the Internal CSU.

check box to enable

Check the performance statistics to determine if the system detects errors or
alarms within the selected period.

Select

Select the appropriate module.
Click the

tab.

The Current interval displays the duration of the current 15-minute interval
of the selected card, the number of errored seconds (ES), the number of
severely errored seconds (SES), and the number of unavailable time
seconds (UAS).
Click the 24-hour summary heading for an overall summary of the previous
24 hours.
The Number of intervals, Errored Seconds, Severely Errored Seconds,
Unavailable Seconds appear in the summary.
Click

to reset new settings.

The system displays a message indicating that this will remove all of the
statistics.

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Click
again.

to erase all the current statistics and begin collecting statistics

Check the CSU alarms to view the active loss of signal (LOS), out of frame
(OOF), remote alarm indicator (RAI), or alarm indication signal (AIS) alarms.

Select

Select a module.
Click the

tab.

The display shows all the active alarms of the types LOS (loss of signal),
OOF (out of Frame), RAI (Remote alarm indicator), or AIS (Alarm indication
signal).

Check carrier failure alarms to view a history of alarms for a module. CFA
types reported by the BCM450 can be mapped to CFAs defined in TIA-547A
and TR62411 as shown in the table below.

Select

Select a module.
Click the

tab.

The display shows LOS (loss of signal), OOF (out of Frame), AIS (Alarm
indication signal), and RAI (Remote alarm indicator).
Select the type of alarm you wish to view.

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Select a time period.
The display shows the start time of the period.

LOS CFA

RED CFA

OOF CFA

RED CFA

AIS CFA

RED CFA

AIS CFA

RAI CFA

YELLOW CFA

Check bipolar violations to view the number of bipolar violations occurring
within the defined time period.

Select

Select a module.
Click the

tab.

The display shows the number of bipolar violations that occurred in the last
minute.

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Check short-term alarms to view the number of alarms within the last minute.

Select

Select a module.
Click the

tab.

The display shows the short term alarms and the number of milliseconds
(not necessarily contiguous) that were active in the last minute.

Check defects to view the first type of defect in the last minute.

Select

Select a module.
Click the

tab.

The display shows the first type of defect and the number of milliseconds
(not necessarily contiguous) the hardware reported in the last minute.

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View CSU alarm history to view all occurrences of a specific alarm.

Select

Select a module.
Click the

tab.

The display shows all the alarms.
To view a specific alarm, click the alarm name.
The display shows all the occurrences of that alarm.

This section contains information on the following topics:
•

Accessing CbC limit metrics (page 54)

•

Clearing CbC limit metrics (page 56)

Call-by-call service (CbC) on public PRI protocol (NI-2) allows a PBX to use
channels more effectively by expanding or contracting the number of channels
available to different call types such as INWATS, OUTWATS, Foreign
Exchange (FX), and tie lines.
The call-by-call service is a method of offering and receiving services to
Customer Premises Equipment (CPE) on ISDN PRI without the use of
dedicated circuits (i.e. interface or B-channels). The Call-By-Call service
conveys signaling information over an ISDN Primary Rate Interface (PRI) that
indicates, on a per-call basis, the specific service type required to complete
the call.
Although PRI-MCDN and IP trunks do not have multiple call types, CbC limits
can be used on these trunks to limit the number of incoming or outgoing trunks
that may be in use simultaneously.
When the CbC the feature is configured, use the CbC Limit metrics panel to
monitor denied call activity for each service on each line pool.

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PRI lines that support call-by-call services have maximum and minimum call
limits for each service. Use this panel to view reports for the services and to
assess the capacity of the PRI call services on your system. These limits are
set as part of the numbering plan programming.

Click the

tab.

In the Navigation tree, click
In the
want to view CbC traffic.

.
table, select the line pool for which you

Line Pool

The pool of lines that call-by-call limits are applied
to.

Service Type

The type of service that the limits apply to.

INCOMING due to Outgoing
Min.

The number of incoming calls that have been
blocked due to the call-by-call limits.

due to Incoming Max.

The number of incoming calls that have been
blocked due to call-by-call limits.

OUTGOING due to Incoming
Min.

The number of outgoing calls that have been
blocked due to the call-by-call limits.

due to Outgoing Max.

The number of outgoing calls that have been
blocked due to the call-by-call limits.

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Use this procedure to clear the Details for Pool table of the current CbC limit
metrics, and start a new monitoring period.

Click the

tab.

In the Navigation tree, click
In the
view CbC traffic.

.
table, select the line pool for which you want to

Select one of the calls in the
list.
Click the

button.

This section contains information on the following topics:
•

Accessing Hunt Group metrics (page 56)

•

Resetting the Hunt Group metrics (page 58)

Hunt groups provide a service where incoming calls ring on a targeted group
of telephones called a Hunt group. When you designate a Hunt group, you
define the group as a unique Directory Number (DN). This DN receives and
distributes calls to the telephones assigned to the group.
You can include Hunt Group hourly metrics files with the CDR data files when
the are transferred to the central server. For more information on configuring
this option, refer to the
(NN40020-605).
Access the Hunt Group metrics to evaluate total call processing by hunt group
member.

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Click the

tab.

In the Navigation tree, click

In the
metrics.

table, select the Hunt Group for which you want to see

Hunt Group

Name of the hunt group.

Name

Name entered on the DN record.

Total calls

Total number of calls.

Answered: Total

Total number of answered calls.

Answered: Avg%

Average number of answered calls.

Answered: Avg time(s)

Average answer time.

Abandoned: Total

Total number of abandoned calls.

Abandoned: Avg%

Average number of abandoned calls.

Busy: Total

Total number of busy calls.

Busy: Avg%

Average number of busy calls

Overflow: Total

Total number of overflow calls.

Overflow: Avg%

Average number of overflow calls.

Time in Queue

Time in queue.

Last Reset time

Time and date format depends on the country
profile of the system.

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Use this procedure to reset the Hunt Group metrics.

Click the

tab.

In the Navigation tree, click

In the
the metrics.

Click the

table, select the Hunt Group for which you want to reset

button.

This section contains information on the following topics:
•

Accessing PSTN Fallback metrics (page 58)

•

Resetting PSTN Fallback metrics (page 59)

When trunks are out of service, traffic can be switched to PSTN fallback lines.
Use this procedure to view how many fallback attempts and fallback failures
occur within a specific period using the PSTN Fallback Metrics panel.

Click the

tab.

In the Navigation tree, click

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Telephony metrics monitoring

Last reset time

The date and time the metrics table was last reset.

Fallback requests

The number of calls unable to route through the
preferred trunk.

Fallback failures

The number of calls unable to route though the
fallback trunk.

Use this procedure to clear the PSTN Fallback Metrics panel.

Click the

tab.

In the Navigation tree, click

Click the

button.

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This section provides information about the main unit LED status during
normal operation, startup, and reboot.

•

System status monitor LEDs (page 61)

The BCM450 system status LEDs on the main unit provide information about
the status of the BCM450 system. Use these LEDs to determine if the system
is functioning properly and if the system generates an alarm.

Solid yellow

Power applied to the system.

Solid yellow

Off

Power on self test (POST); 9 seconds.

Solid yellow

System initialization; 14 seconds.

Solid green

Solid yellow

Kernet initialization; 8 seconds.

Solid green

Flashing green

Services initialization; 1 minute.

Solid green

System running; normal operation.

Solid green

Solid red

Services initialization failure

Solid red

Solid green

System running with manufacturing
settings enabled

Solid red

System running in software reset mode

Solid red

Flashing yellow

System running in configuration reset
mode

Solid green

Flashing yellow

Shutdown in progress

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System LEDs reference

Off

Solid yellow

Shutdown completed

Solid red

Flashing yellow

Overheating detected; thermal shutdown
completed

Solid red

Power spike or rail power fluctuation
detected

Flashing red

Solid red

Rail power fluctuation; power monitor
shutdown completed

Solid yellow

Solid red

Power spike shutdown completed

Off

No power; system is shut down

Flashing yellow

Start-up profile executing

Flashing green

Start-up profile completed (USB device
can be removed)

Solid green

Start-up profile successfully applied

Solid green

Solid red

Start-up profile failure

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This section contains a list of alarms generated by the BCM450 system.
The table below includes information about the default handling of each alarm
with respect to the Alarms table, LEDs, and SNMP traps.
You can customize whether each alarm appears in the Alarms table or is sent
as an SNMP trap in accordance with your business requirements.

minor

Core Telephony

Core Telephony Unable to process
calls.

Reboot system and contact Yes
your local support group.

critical

Core Telephony

Core Telephony Media Bay Module
firmware download
failed.

Power down the system
and check the DTM hardware and the expansion
chassis connections. If
problem persists replace
the DTM or expansion
chassis hardware.

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Yes

List of alarms
32

critical

Core Telephony

Core Telephony BRI module is primary clock instead
of DTM module.

Configure the DTM module Yes
as primary clock in your
system. BRI clock specifications are not acceptable
for DTM connections to the
public network.

Yes

critical

Core Telephony

Core Telephony Cold restart has occurred causing loss
of telephony data.

Yes
Check configuration
change logs to see if this
was user initiated. If not
contact your local support
group.

Yes

warning Core Telephony

Core Telephony - No Action Required.
Media Bay Module
firmware download
started.

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Yes

List of alarms
35

critical

Core Telephony

Core Telephony Media Bay Module
firmware download
failure.

Yes
Power down the system
and check the expansion
chassis connections.
Check for corresponding
alarm 31 or 79 to determine
which module is having issues. If problem persists
replace corresponding
hardware.

Yes

critical

Core Telephony

Core Telephony Media Bay Module
firmware download
failure.

Yes

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List of alarms
37

critical

Core Telephony

Core Telephony - Restart system and contact Yes
Failure to download your local support group.
market profile/protocol data from the
Persistent Data Repository.

Yes

critical

Core Telephony

Core Telephony Persistent Data Repository corruption
in the market profile
area.

Yes

critical

Core Telephony

Yes
Core Telephony - Check your cabling from
"Unavailable Sec- any DTM modules to the
external network and run
onds Error" long
term alarm thresh- loopback tests on the circuit to check for network isold has been exceeded on the DTM. sues. Get your network
provider to check the circuit
during problem conditions.

Yes

Perform a restore with a
known good backup. If
problem persists contact
your local support group.

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List of alarms
41

critical

Core Telephony

Core Telephony "Loss of Signal"
long term alarm
threshold has been
exceeded on the
DTM.

Yes
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the circuit to check for network issues. Get your network
provider to check the circuit
during problem conditions.

Yes

critical

Core Telephony

Core Telephony "Loss of Frame"
long term alarm
threshold has been
exceeded on the
DTM.

Yes

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List of alarms
43

critical

Core Telephony

Core Telephony "Alarm Indication
Signal" long term
alarm threshold has
been exceeded on
the DTM.

Yes

critical

Core Telephony

Yes
Core Telephony - Check your cabling from
"Remote Alarm Indi- any DTM modules to the
external network and run
cation" long term
alarm threshold has loopback tests on the cirbeen exceeded on cuit to check for network issues. Get your network
the DTM.
provider to check the circuit
during problem conditions.

Yes

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List of alarms
45

critical

Core Telephony

Core Telephony "Loss of Signal"
long term alarm
threshold has been
exceeded on the
DTM.

Yes

critical

Core Telephony

Core Telephony "Alarm Indication
Signal" long term
alarm threshold has
been exceeded on
the DTM.

Yes

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List of alarms
47

critical

Core Telephony

Yes

critical

Core Telephony

Core Telephony - A
digital station module has been disconnected.

Yes
Power down the system
and check all connections
to the expansion chassis
containing the digital station module. If the problem
persists, replace the module.

Yes

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List of alarms
51

critical

Core Telephony

Core Telephony - A
trunk media bay
module has been
disconnected.

Yes
Power down the system
and check all connections
to the expansion chassis
containing the digital or analog trunk module. If the
problem persists, replace
the module.

Yes

critical

Core Telephony

Core Telephony - A
trunk media bay
module has been
disconnected.

Yes
Power down the system
and check all connections
to the expansion chassis
containing the digital or analog trunk module. If the
problem persists, replace
the module.

Yes

warning Core Telephony

Core Telephony - No Action Required.
Media Bay Module
firmware download
started.

Yes

warning Core Telephony

Core Telephony - No Action Required.
Media Bay Module
firmware download
complete.

Yes

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List of alarms
61

critical

Core Telephony

Core Telephony - A
trunk media bay
module is programmed as the
wrong module type.

Yes
Check that the correct
module type is programmed for the expansion
chassis.

Yes

critical

Core Telephony

Core Telephony Persistent Data Repository corruption
in the auto answer
area.

Perform a restore with a
known good backup. If
problem persists contact
your local support group.

Yes

critical

Core Telephony

Core Telephony - If this happens more than Yes
No DTMF receivers once in a 5 minute span
check that any auto answer
available.
or DISA configured trunks
are operating properly. If
they are not operating
properly reboot the system
and contact your local support group.

Yes

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List of alarms
67

critical

Core Telephony

Core Telephony Invalid trunk media
bay module connected to an expansion chassis.

Yes
Power down the system
and check all connections
to the expansion chassis
containing the digital or analog trunk module. Check
that the hardware being
used is supported in the
market your have selected
in Core Telephony. If the
problem persists, replace
the module.

Yes

critical

Core Telephony

Core Telephony Unsupported set/
peripheral connected.

Disconnect the set/periph- Yes
eral from the port and reconnect it to a valid port. If
the problem persists replace the set/peripheral.

Yes

critical

Core Telephony

Core Telephony General software
error.

Reboot system and contact Yes
your local support group.

Yes

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List of alarms
71

warning Core Telephony

Core Telephony - No Action Required.
Emergency transfer relay activated
indicating a power
issue or Core Telephony down condition.

critical

Core Telephony

Core Telephony TEI request on
ISDN device on system.

critical

Core Telephony

Core Telephony Digital trunking
clock in free run.

critical

Core Telephony

Core Telephony - Perform a restore with a
Persistent Data Re- known good backup. If
pository corruption. problem persists contact
your local support group.

Disconnect all station side Yes
ISDN devices. If problem
persists contact your local
support group.

Yes

Yes
Check your cabling from
any DTM modules to the
external network. Get your
network provider to check
the circuit.

Yes

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Yes

List of alarms
79

critical

Core Telephony

Core Telephony ASM firmware
download error.

Yes

194

critical

Core Telephony

Core Telephony - Restart system and contact Yes
Low Level Operat- your local support group.
ing error.

Yes

224

critical

Core Telephony

Yes
Core Telephony - Attempt another restore
Error after restore of with a known good backup.
If problem persists contact
data.
your local support group.

Yes

Power down the system
and check the ASM hardware and the expansion
chassis connections. If
problem persists replace
the ASM or expansion
chassis hardware.

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List of alarms
247

critical

Core Telephony

Core Telephony - Verify that all types of at- Yes
Digital station loop tached sets/peripherals inierror.
tialize and function. If
something is not working
reset it. If the problem persists contact your local support group.

Yes

260

minor

Core Telephony

Core Telephony Line presence test
failure on system
startup due to no
battery feed on a
trunk line.

Verify all trunks lines are Yes
connected to the system
and in working condition. If
not disable/enable the
trunk interfaces. If problems persists contact your
local support group.

262

minor

Core Telephony

Core Telephony - Check the trunk interfaces Yes
No dialtone on trunk to see if dialtone is present.
line during seizure. If no dialtone is present
contact your network provider.

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List of alarms
263

minor

Core Telephony

Core Telephony - Check the analog trunk in- Yes
Invalid disconnect terfaces to ensure all lines
sequence error on are operating correctly. If a
an analog trunk line. trunk is showing busy with
no active calls disable the
trunk interface and re-enable it. If problems persist
contact your local support
group.

265

minor

Core Telephony

Core Telephony Outgoing trunk
could not be seized.
Handshake between the system
and network failed.

Check the trunk interfaces Yes
to ensure all lines are operating correctly. If a trunk is
not able to be used contact
your network provider.

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List of alarms
270

minor

Core Telephony

Core Telephony Set initialization error from an invalid
message from the
set.

Yes
If the event occurs more
than once in a 5 minute
span then disconnect the
set in question. If problem
stops replace set and
check cable between set
and system.

271

minor

Core Telephony

Core Telephony - A
set is trying to initialize that has incompatible firmware on
the system.

Verify that all types of at- Yes
tached sets/peripherals initialize and function. If
something is not working
reset it. If the problem persists contact your local support group.

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List of alarms
323

minor

Core Telephony

Core Telephony "Degraded Minute"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.

Yes
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the circuit to check for network issues. If long term alarms
occur get your network provider to check the circuit
during problem conditions.

324

minor

Core Telephony

Core Telephony "Severely Errored
Second" short term
alarm threshold has
been exceeded on
the DTM. The module is in a no-newcalls state.

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325

minor

Core Telephony

Core Telephony "Errored Second"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.

326

minor

Core Telephony

Core Telephony "Slip Underflow"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.

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List of alarms
327

minor

Core Telephony

Core Telephony "Slip Overflow"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.

328

minor

Core Telephony

Core Telephony "Line Code Violation" short term
alarm threshold has
been exceeded on
the DTM. The module is in a no-newcalls state.

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List of alarms
329

minor

Core Telephony

Core Telephony "Loss of Signal"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.

330

minor

Core Telephony

Core Telephony "Loss of Frame"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.

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List of alarms
331

minor

Core Telephony

Core Telephony "Alarm Indication"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.

332

minor

Core Telephony

Yes
Core Telephony - Check your cabling from
"Remote Alarm Indi- any DTM modules to the
cation" short term external network and run
alarm threshold has loopback tests on the cirbeen exceeded on cuit to check for network isthe DTM. The mod- sues. If long term alarms
ule is in a no-new- occur get your network provider to check the circuit
calls state.
during problem conditions.

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List of alarms
333

minor

Core Telephony

Core Telephony "Loss of Frame"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.

334

minor

Core Telephony

Core Telephony "Alarm Indication"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.

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List of alarms
Core Telephony

Yes

Yes
Core Telephony - Determine whether this
Digital Trunk Media alarm occurred due to the
bay module reset. system rebooting. If the
system was not rebooting
when the alarm occurred,
then contact your local support group.

335

minor

336

informa- Core Teletion
phony

Core Telephony The Digital Trunk
T1/E1/PRI has recovered.

367

minor

Core Telephony

No Action Required.

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List of alarms
372

warning Core Telephony

Core Telephony - No Action Required.
Clocking on the Digital Trunk Media bay
module has
changed sources.

Yes

401

minor

Core Telephony

Core Telephony - Verify that all types of at- Yes
Digital station loop tached sets/peripherals iniinitialization error. tialize and function. If
something is not working
reset it. If the problem persists contact your local support group.

608

minor

Core Telephony

Core Telephony Unsupported set/
peripheral connected.

Verify that all types of at- Yes
tached sets/peripherals initialize and function.
Remove any unsupported
set types.

639

minor

Core Telephony

Core Telephony CAP/KIM error
while retrieving key
information.

Check the system for CAP/ Yes
KIM modules and reset
them. If the problem persists contact your local support group.

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List of alarms
799

minor

Core Telephony

Core Telephony - No Action Required.
ISDN call processing error.

Yes

894

minor

Core Telephony

Core Telephony DASS2/DPNSS error on a DTM module.

Check that the DASS2/DP- Yes
NSS circuit is online. If it is
not disable/enable the expansion chassis and try to
get the circuit back online.
If problem persists contact
your local support group.

901

critical

Core Telephony

Yes
Core Telephony - Restore a known good
Persistent Data Re- backup into the system to
pository corruption. get it back online and contact your local support
group.

Yes

949

minor

Core Telephony

Core Telephony BRI protocol call
control error.

950

informa- Set Temtion
plate Programming

Get a protocol trace of the Yes
BRI loop using BCM monitor and contact your local
support group.

A template has
No Action Required.
failed to be applied
to a set.

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Yes

List of alarms
999

warning Core Telephony

1001 major

Operating
System

1002 critical

Operating
System

1003 major

Operating
System

2100 informa- Software Uption
dates

2101 informa- Software Uption
dates

2102 informa- Software Uption
dates
2103 informa- Software Uption
dates
2104 informa- Software Uption
dates
2105 informa- Software Uption
dates

2106 informa- Software Uption
dates
2300 critical

Software Updates

Core Telephony Unknown alarm.

Contact your local support Yes
group.

Operating System Major operating
system error (Kernel Oops).
Operating System Critical operating
system error (Kernel panic).
A USB device could
not be mounted.
Two USB storage
devices are attached to the system. This is an
unsupported configuration.
Software Update Software update
applied successfully.
Software Update Software upgrade
applied successfully.
Software Update Software update
started.
Software Update Software upgrade
started.
Software Update Software update
scheduled.
Software Update Scheduled software update completed.
Software Update Software update removed.
Software Update Software update
failed to apply.

Contact your local support Yes
group.

Yes

Contact your local support Yes
group.

Yes

Please remove one of the Yes
devices and retry the operation.

Yes

No Action Required.

Yes

No Action Required.

Yes

No Action Required.

Yes

No Action Required.

Yes

No Action Required.

Yes

No Action Required.

Yes

No Action Required.

Yes

Contact your local support Yes
group.

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List of alarms
2301 major

Software Up- Software Update dates
Software update
failed to transfer
files.

Retry software update and Yes
if problem persists contact
your local support group.

Yes

2302 critical

Software Up- Software Update dates
Software upgrade
failed to apply.

Contact your local support Yes
group.

Yes

2303 major

Software Up- Software Update dates
Failed to remove
software update.

Retry removal of software Yes
update and if problem persists contact your local support group.

Yes

2304 major

Software Up- Software Update - Retry software update and Yes
dates
Software update in- if problem persists contact
your local support group.
valid signature or
corrupt file. Retry
file transfer.

Yes

5001 critical

Persistent
Persistent Data Re- Reboot system and contact Yes
Data Reposi- pository - Could not your local support group.
tory
start Persistent
Data Repository.
No resources available. This will cause
many components
to fail to start with
the proper configuration.

Yes

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List of alarms
5002 critical

Persistent
Persistent Data ReData Reposi- pository - Could not
tory
open Persistent
Data Repository.
Reverting to last
saved file. Will
mean configuration
will not be current
on the system.

Yes
Restore a known good
backup into the system . If
the problem persists contact your local support
group.

Yes

5003 critical

Yes
Persistent Data Re- Restore a known good
Persistent
Data Reposi- pository - Could not backup into the system . If
the problem persists contory
open Persistent
tact your local support
Data Repository.
Reverting to default group.
file. Will mean configuration will be default on the system.

Yes

6000 minor

Date and
Time

6004 critical

Date and
Time

Yes

6007 minor

Date and
Time

Date and Time Time adjustment
detected which is
larger than provisioned.

Yes

6008 minor

Date and
Time

Date and Time Confirm the NTP server is Yes
NTP client unable to available on the network.
contact server.

Date and Time No Action Required.
Yes
Time has been updated by CoreTel.
Date and Time Contact your local support Yes
Time service initial- group.
ization failed.
Confrim the date/time is
correct on the system.

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List of alarms
6010 critical

Date and
Time

Don't reboot the system
Yes
Date and Time Real time clock on and contact your local supsystem not working port group.
properly.

Yes

8001 critical

Modem Call
Control

Modem Call Control Reboot system and contact Yes
- MCC stopped un- your local support group.
expectedly.

Yes

8002 critical

Modem Call
Control

Modem Call Control Reboot system and contact Yes
your local support group.
- MCC Failed to
Register with Voice
CTI.

Yes

Warning Modem Call
Control

Modem Call Control Contact your local support Yes
- MCC cannot load group.
modem to DSP error.

8003

8004 critical

Modem Call
Control

Modem Call Control Reboot system and contact Yes
- MCC modem emu- your local support group.
lator failed to start.

Yes

8005 critical

Modem Call
Control

Modem Call Control Reboot system and contact Yes
- MCC failed to get a your local support group.
modem DN.

Yes

8008 critical

Modem Call
Control

Modem Call Control Reboot system and contact Yes
- MCC state mayour local support group.
chine error.

Yes

8009 critical

Modem Call
Control

Modem Call Control Reboot system and contact Yes
- MCC state mayour local support group.
chine error.

Yes

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List of alarms
8010 critical

Modem Call
Control

Modem Call Control Reboot system and contact Yes
- MCC state mayour local support group.
chine error.

Yes

8011 critical

Modem Call
Control

Modem Call Control Reboot system and contact Yes
- MCC state mayour local support group.
chine error.

Yes

8012

Warning Modem Call
Control

Modem Call Control Contact your local support Yes
group.
- MCC Failed to
Transfer the call.
CTI Return Code =
%ld.

8013

Warning Modem Call
Control

Modem Call Control Reboot system and contact Yes
- MCC Cannot Mon- your local support group.
itor Incoming Line.
CTI Return Code =
%ld.

8014

Warning Modem Call
Control

Modem Call Control Contact your local support Yes
group.
- MCC Can only
Transfer to Modem
DN Manually. CTI
Return Code = %ld.

8015

Warning Modem Call
Control

Modem Call Control Contact your local support Yes
- MCC Cannot Stop group.
to Monitor the Line
Number. CTI Return Code = %ld.

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List of alarms
8016

Warning Modem Call
Control

Modem Call Control Contact your local support Yes
- MCC Cannot Un- group.
load the Modem
DSP Task. CTI Return Code = %ld.

8017

Warning Modem Call
Control

Modem Call Control Contact your local support Yes
- MCC Failed to An- group.
swer Incoming Call.
CTI Return Code =
%ld.

8018 informa- Modem Call
tion
Control

Modem Call Control No Action Required.
- MCC Incoming
Call on Busy Modem [%s].

Yes

8019 informa- Modem Call
tion
Control

Modem Call Control No Action Required.
- MCC Attempt to
Connect to a Disabled Modem [%s].

Yes

8020

Modem Call Control Contact your local support Yes
group.
- MCC Failed to
Register for CLID/
ANI Service. CTI
Return Code = %ld.

Modem Call Control No Action Required.
- MCC Modem Connected [%s].

Warning Modem Call
Control

8021 informa- Modem Call
tion
Control

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
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Yes

List of alarms
8022 informa- Modem Call
tion
Control

Modem Call Control No Action Required.
- MCC Modem is
Disconnected.

Yes

8023 informa- Modem Call
tion
Control

Modem Call Control No Action Required.
- MCC Modem Enabled.

Yes

8024 informa- Modem Call
tion
Control

Modem Call Control No Action Required.
- MCC Modem Disabled.

Yes

8025

Warning Modem Call
Control

Modem Call Control Contact your local support Yes
- MCC Failed to Get group.
Switch Information.
CTI Return Code =
%ld.

8029

Warning Modem Call
Control

Modem Call Control Contact your local support Yes
- MCC Failed to An- group.
swer Modem Call.
CTI Return Code =
%ld.

8030

Warning Modem Call
Control

Modem Call Control Contact your local support Yes
- MCC Failed to Ac- group.
knowledge Modem
Request. CTI Return Code = %ld.

8031

Warning Modem Call
Control

Modem Call Control Contact your local support Yes
group.
- MCC Failed to
Originate a Call. CTI
Return Code = %ld.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
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August 2008
Copyright © 2008, Nortel Networks

List of alarms
8032

Warning Modem Call
Control

Modem Call Control Contact your local support Yes
- MCC Failed to Dis- group.
connect a Call. CTI
Return Code = %ld.

8033

Warning Modem Call
Control

Modem Call Control Contact your local support Yes
group.
- MCC Received
Unknown Request
from Modem. Request = %ld.

8035 informa- Modem Call
tion
Control

Modem Call Control No Action Required.
- MCC Modem Auto
Disabled.

Yes

8038 informa- Modem Call
tion
Control

Modem Call Control No Action Required.
- MCC Modem Call
Put on Hold. Disconnecting…

Yes

8040

Modem Call Control Contact your local support Yes
group.
- MCC Failed to
Open Prompts Library. NNU Return
Code = %ld.

Modem Call Control No Action Required.
- MCC Modem DN
changed in admin.

Warning Modem Call
Control

8041 informa- Modem Call
tion
Control

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
8042

Warning Modem Call
Control

Modem Call Control Contact your local support Yes
group.
- MCC Failed to
Open the Communication Path to
RAS. Disabling the
Modem.

10001 critical

Service Man- Service Manager ager
Core Telephony
has stopped unexpectedly. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10101 or 10301. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10002 critical

Service Man- Service Manager ager
CallPilot has
stopped unexpectedly. Service Manager is attempting to
restart the service.

Check for corresponding Yes
alarm 10102 or 10302. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10003 critical

Service Man- Service Manager ager
IP Terminal Service
(UTPS) has
stopped unexpectedly. This will affect
service on all IP terminals on the system. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10103 or 10303. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10005 critical

Service Man- Service Manager ager
Voice over IP Gateway (feps) has
stopped unexpectedly. Service Manager is attempting to
restart the service.

Check for corresponding Yes
alarm 10105 or 10305. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10006 critical

Service Man- Service Manager ager
Quality of Service
Monitor (qmond)
has stopped unexpectedly. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10106 or 10306. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10007 critical

Service Man- Service Manager ager
Call Detail Recording Service
(CDRService) has
stopped unexpectedly. Service Manager is attempting to
restart the service.

Check for corresponding Yes
alarm 10107 or 10307. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10008 critical

Service Man- Service Manager ager
Voice Application
Interface Service
(ctiserver) has
stopped unexpectedly. This will affect
CallPilot, System
Set Based Admin
and the modem.
Service Manager is
attempting to restart
the service.

Check for corresponding Yes
alarm 10108 or 10308. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10008 critical

Service Man- Service Manager ager
Voice Application
Interface Service
(ctiserver) has
stopped unexpectedly. This will affect
CallPilot, System
Set Based Admin
and IVR. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10108 or 10308. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10009 critical

Service Man- Service Manager ager
Modem Call Control
(modemcc) has
stopped unexpectedly. This will affect
Dial-In and Dial-Out
using the integrated
modem. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10109 or 10309. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
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August 2008
Copyright © 2008, Nortel Networks

List of alarms
10010 critical

Service Man- Service Manager ager
System Set Based
Admin Feature9*8
(ssba) has stopped
unexpectedly. Service Manager is attempting to restart
the service.

Check for corresponding Yes
alarm 10110 or 10310. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10011 critical

Service Man- Service Manager ager
Computer Telephony Service (Cte) has
stopped unexpectedly. This will affect
LAN CTE and the
Line Monitor in BCM
Monitor. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10111 or 10311. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10012 critical

Service Man- Service Manager ager
Line Monitor Service (lms) has
stopped unexpectedly. This will affect
the Line Service
Manager - Monitor
in BCM Monitor.
Service Manager is
attempting to restart
the service.

Check for corresponding Yes
alarm 10112 or 10312. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10013 critical

Service Man- Service Manager ager
Media Services
Manager (Msm) has
stopped unexpectedly. This will affect
all telephony operations on the system.
Service Manager is
attempting to restart
the service.

Check for corresponding Yes
alarm 10113 or 10313. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10014 critical

Service Man- Service Manager ager
Media Path Server
(mps) has stopped
unexpectedly. This
will affect all IP Telephony. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10114 or 10314. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10015 critical

Service Man- Service Manager ager
Media Gateway
Server (mgs) has
stopped unexpectedly. This will affect
all IP Telephony.
Service Manager is
attempting to restart
the service.

Check for corresponding Yes
alarm 10115 or 10315. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10016 critical

Service Man- Service Manager - Check for corresponding Yes
ager
Persistent Data Re- alarm 10116 or 10316. If
pository (Pdrd) has service doesn't restart then
stopped unexpect- reboot system and contact
edly. This will affect your local support group.
any management
done to running services or startup of
non-running services. Service Manager is attempting to
restart the service.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10017 critical

Service Man- Service Manager ager
Keycode Service
(cfsserver) has
stopped unexpectedly. This will affect
the ability to enter
any new keycodes.
Service Manager is
attempting to restart
the service.

Check for corresponding Yes
alarm 10117 or 10317. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10018 critical

Service Man- Service Manager ager
Time Service (tmwservice) has
stopped unexpectedly. This will affect
the synchronization
of time in the system. Service Manager is attempting to
restart the service.

Check for corresponding Yes
alarm 10118 or 10318. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10019 critical

Service Man- Service Manager ager
Platform Status
Monitor (psm) has
stopped unexpectedly. This will affect
the monitoring of
system hardware
and drivers. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10119 or 10319. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10020 critical

Service Man- Service Manager ager
Web Server (httpd)
has stopped unexpectedly. This will
affect the onbox
web pages, downloads and documentation. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10120 or 10320. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10021 critical

Service Man- Service Manager ager
On Box Management Framework
(owcimomd) has
stopped unexpectedly. Element Manager will be unable
to connect with the
system. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10121 or 10321. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10024 critical

Service Man- Service Manager ager
IP Terminal Service
(EchoServer) has
stopped unexpectedly. This will affect
IP terminals from
operating properly.
Service Manager is
attempting to restart
the service.

Check for corresponding Yes
alarm 10124 or 10324. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10025 critical

Service Man- Service Manager ager
IP Terminal Firmware upload Service (UftpServer)
has stopped unexpectedly. This will
affect the ability to
download new firmware to IP terminals. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10125 or 10325. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10029 critical

Service Man- Service Manager ager
Doorphone service
(BCM_Doorphone)
has stopped unexpectedly. This will
affect the ability to
use a doorphone on
the system. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10129 or 10329. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10032 minor

Service Man- Service Manager ager
IP Music Service
(BcmAmp) has
stopped unexpectedly. This will affect
the ability to use IP
music. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10132 or 10332. If
service doesn't restart then
reboot system and contact
your local support group.

Yes

10033 minor

Service Man- Service Manager ager
IP Music Service
(ToneSrvr) has
stopped unexpectedly. This will affect
the ability to use IP
music. Service
Manager is attempting to restart the
service.

Check for corresponding Yes
alarm 10133 or 10333. This
can be caused by changing
music sources. If service
doesn't restart then reboot
system and contact your local support group..

10101 critical

Service Man- Service Manager - Reboot system and contact Yes
your local support group.
ager
Core Telephony
has stopped unexpectedly and could
not be restarted by
service manager.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10102 critical

Service Man- Service Manager - Reboot system and contact Yes
your local support group.
ager
CallPilot has
stopped unexpectedly and could not
be restarted by service manager.

Yes

10103 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
IP Terminal Service your local support group.
(UTPS) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect service on
all IP terminals on
the system.

Yes

10105 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
Voice over IP Gate- your local support group.
way (feps) has
stopped unexpectedly and could not
be restarted by service manager.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10106 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
Quality of Service your local support group.
Monitor (qmond)
has stopped unexpectedly and could
not be restarted by
service manager.

Yes

10107 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
Call Detail Record- your local support group.
ing Service
(CDRService) has
stopped unexpectedly and could not
be restarted by service manager.

Yes

10108 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
Voice Application your local support group.
Interface Service
(ctiserver) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect CallPilot,
System Set Based
Admin and the modem.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10109 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
Modem Call Control your local support group.
(modemcc) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect Dial-In
and Dial-Out using
the integrated modem.

Yes

10110 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
System Set Based your local support group.
Admin Feature9*8
(ssba) has stopped
unexpectedly and
could not be restarted by service manager.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10111 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
Computer Telepho- your local support group.
ny Service (Cte) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect LAN CTE
and the Line Monitor in BCM Monitor.

Yes

10112 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
Line Monitor Ser- your local support group.
vice (lms) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect the Line
Monitor in BCM
Monitor.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10113 critical

Service Man- Service Manager - Reboot system and contact Yes
your local support group.
ager
Media Services
Manager (Msm) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect all telephony operations
on the system.

Yes

10114 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
Media Path Server your local support group.
(mps) has stopped
unexpectedly and
could not be restarted by service manager. This will affect
all IP Telephony.

Yes

10115 critical

Service Man- Service Manager - Reboot system and contact Yes
your local support group.
ager
Media Gateway
Server (mgs) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect all IP Telephony.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10116 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
Persistent Data Re- your local support group.
pository (Pdrd) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect any management done to
running services or
startup of non-running services.

Yes

10117 critical

Service Man- Service Manager - Reboot system and contact Yes
your local support group.
ager
Keycode Service
(cfsserver) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect the ability
to enter any new
keycodes.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10118 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
Time Service (tm- your local support group.
wservice) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect the synchronization of time
in the system.

Yes

10119 critical

Service Man- Service Manager - Reboot system and contact Yes
your local support group.
ager
Platform Status
Monitor (psm) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect the monitoring of system
hardware and drivers.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10120 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
Web Server (httpd) your local support group.
has stopped unexpectedly and could
not be restarted by
service manager.
This will affect the
onbox web pages,
downloads and documentation.

Yes

10121 critical

Service Man- Service Manager - Reboot system and contact Yes
your local support group.
ager
On Box Management Framework
(owcimomd) has
stopped unexpectedly and could not
be restarted by service manager. Element Manager will
be unable to connect with the system.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10122 critical

Service Man- Service Manager ager
Service Manager
(monit) has stopped
unexpectedly.

Check for corresponding Yes
alarm 10322 to indicate a
restart. If 10322 doesn't
happen then reboot system
and contact your local support group.

Yes

10124 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
IP Terminal Service your local support group.
(EchoServer) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect IP terminals from operating
properly.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10125 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
IP Terminal Firm- your local support group.
ware upload Service (UftpServer)
has stopped unexpectedly and could
not be restarted by
service manager.
This will affect the
ability to download
new firmware to IP
terminals.

Yes

10129 critical

Service Man- Service Manager - Reboot system and contact Yes
ager
Doorphone service your local support group.
(BCM_Doorphone)
has stopped unexpectedly and could
not be restarted by
service manager.
This will affect the
ability to use a doorphone on the system.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10132 critical

Service Man- Service Manager - Reboot system and contact Yes
your local support group.
ager
IP Music Service
(BcmAmp) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect the ability
to use IP music.

Yes

10133 critical

Service Man- Service Manager - Reboot system and contact Yes
your local support group.
ager
IP Music Service
(ToneSrvr) has
stopped unexpectedly and could not
be restarted by service manager. This
will affect the ability
to use IP music.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10201 Warning Service Man- Service Manager - No Action Required.
ager
Core Telephony
has been stopped
either due to user
action or because
Service Manager
has stopped this
service due to a dependency on another service that has
been stopped.

Yes

10202 Warning Service Man- Service Manager - No Action Required.
ager
CallPilot has been
stopped either due
to user action or because Service Manager has stopped
this service due to a
dependency on another service that
has been stopped.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10203 Warning Service Man- Service Manager - No Action Required.
ager
IP Terminal Service
(UTPS) has been
stopped either due
to user action or because Service Manager has stopped
this service due to a
dependency on another service that
has been stopped.
This will affect service on all IP terminals on the system.

Yes

10205 Warning Service Man- Service Manager - No Action Required.
ager
Voice over IP Gateway (feps) has been
stopped either due
to user action or because Service Manager has stopped
this service due to a
dependency on another service that
has been stopped.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10206 Warning Service Man- Service Manager - No Action Required.
ager
Quality of Service
Monitor (qmond)
has been stopped
either due to user
action or because
Service Manager
has stopped this
service due to a dependency on another service that has
been stopped.

Yes

10207 Warning Service Man- Service Manager - No Action Required.
ager
Call Detail Recording Service
(CDRService) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependency on another service that has been
stopped.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10208 Warning Service Man- Service Manager - No Action Required.
ager
Voice Application
Interface Service
(ctiserver) has been
stopped either due
to user action or because Service Manager has stopped
this service due to a
dependency on another service that
has been stopped.
This will affect CallPilot, System Set
Based Admin and
the modem.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10209 Warning Service Man- Service Manager - No Action Required.
ager
Modem Call Control
(modemcc) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependency on another service that has been
stopped. This will
affect Dial-In and
Dial-Out using the
integrated modem.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10210 Warning Service Man- Service Manager - No Action Required.
ager
System Set Based
Admin Feature9*8
(ssba) has been
stopped either due
to user action or because Service Manager has stopped
this service due to a
dependency on another service that
has been stopped.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10211 Warning Service Man- Service Manager - No Action Required.
ager
Computer Telephony Service (Cte) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependency on another service that has been
stopped. This will
affect LAN CTE and
the Line Monitor in
BCM Monitor.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10212 Warning Service Man- Service Manager - No Action Required.
ager
Line Monitor Service (lms) has been
stopped either due
to user action or because Service Manager has stopped
this service due to a
dependency on another service that
has been stopped.
This will affect the
Line Monitor in BCM
Monitor.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10213 Warning Service Man- Service Manager - No Action Required.
ager
Media Services
Manager (Msm) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependency on another service that has been
stopped. This will
affect all telephony
operations on the
system.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10214 Warning Service Man- Service Manager - No Action Required.
ager
Media Path Server
(mps) has been
stopped either due
to user action or because Service Manager has stopped
this service due to a
dependency on another service that
has been stopped.
This will affect all IP
Telephony.

Yes

10215 Warning Service Man- Service Manager - No Action Required.
ager
Media Gateway
Server (mgs) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependency on another service that has been
stopped. This will
affect all IP Telephony.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10216 Warning Service Man- Service Manager - No Action Required.
ager
Persistent Data Repository (Pdrd) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependency on another service that has been
stopped. This will
affect any management done to running services.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
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Yes

List of alarms
10217 Warning Service Man- Service Manager - No Action Required.
ager
Keycode Service
(cfsserver) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependency on another service that has been
stopped. This will
affect the ability to
enter any new keycodes.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10218 Warning Service Man- Service Manager - No Action Required.
ager
Time Service (tmwservice) has been
stopped either due
to user action or because Service Manager has stopped
this service due to a
dependency on another service that
has been stopped.
This will affect the
synchronization of
time in the system.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10219 Warning Service Man- Service Manager - No Action Required.
ager
Platform Status
Monitor (psm) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependency on another service that has been
stopped. This will
affect the monitoring of system hardware and drivers.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10220 Warning Service Man- Service Manager - No Action Required.
ager
Web Server (httpd)
has been stopped
either due to user
action or because
Service Manager
has stopped this
service due to a dependency on another service that has
been stopped. This
will affect the onbox
web pages, downloads and documentation.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10221 Warning Service Man- Service Manager - No Action Required.
ager
On Box Management Framework
(owcimomd) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependency on another service that has been
stopped. Element
Manager will be unable to connect with
the system.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10224 Warning Service Man- Service Manager - No Action Required.
ager
IP Terminal Service
(EchoServer) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependency on another service that has been
stopped. This will
affect IP terminals
from operating
properly.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10225 Warning Service Man- Service Manager - No Action Required.
ager
IP Terminal Firmware upload Service (UftpServer)
has been stopped
either due to user
action or because
Service Manager
has stopped this
service due to a dependency on another service that has
been stopped. This
will affect the ability
to download new
firmware to IP terminals.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10229 Warning Service Man- Service Manager - No Action Required.
ager
Doorphone service
(BCM_Doorphone)
has been stopped
either due to user
action or because
Service Manager
has stopped this
service due to a dependency on another service that has
been stopped. This
will affect the ability
to use a doorphone
on the system.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10232 Warning Service Man- Service Manager - No Action Required.
ager
IP Music Service
(BcmAmp) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependency on another service that has been
stopped. This will
affect the ability to
use IP music.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
10233 Warning Service Man- Service Manager - No Action Required.
ager
IP Music Service
(ToneSrvr) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependency on another service that has been
stopped. This will
affect the ability to
use IP music.

Yes

10301 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Core Telephony
has been successfully restarted.

Yes

10302 Informa- Service Man- Service Manager - No Action Required.
tion
ager
CallPilot has been
successfully restarted.

Yes

10303 Informa- Service Man- Service Manager - No Action Required.
tion
ager
IP Terminal Service
(UTPS) has been
successfully restarted.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10305 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Voice over IP Gateway (feps) has been
successfully restarted.

Yes

10306 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Quality of Service
Monitor (qmond)
has been successfully restarted.

Yes

10307 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Call Detail Recording Service
(CDRService) has
been successfully
restarted.

Yes

10308 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Voice Application
Interface Service
(ctiserver) has been
successfully restarted.

Yes

10309 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Modem Call Control
(modemcc) has
been successfully
restarted.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10310 Informa- Service Man- Service Manager - No Action Required.
tion
ager
System Set Based
Admin Feature9*8
(ssba) has been
successfully restarted.

Yes

10311 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Computer Telephony Service (Cte) has
been successfully
restarted.

Yes

10312 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Line Monitor Service (lms) has been
successfully restarted.

Yes

10313 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Media Services
Manager (Msm) has
been successfully
restarted.

Yes

10314 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Media Path Server
(mps) has been
successfully restarted.

Yes

10315 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Media Gateway
Server (mgs) has
been successfully
restarted.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10316 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Persistent Data Repository (Pdrd) has
been successfully
restarted.

Yes

10317 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Keycode Service
(cfsserver) has
been successfully
restarted.

Yes

10318 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Time Service (tmwservice) has been
successfully restarted.

Yes

10319 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Platform Status
Monitor (psm) has
been successfully
restarted.

Yes

10320 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Web Server (httpd)
has been successfully restarted.

Yes

10321 Informa- Service Man- Service Manager - No Action Required.
tion
ager
On Box Management Framework
(owcimomd) has
been successfully
restarted.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10322 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Service Manager
(monit) has been
successfully restarted.

Yes

10324 Informa- Service Man- Service Manager - No Action Required.
tion
ager
IP Terminal Service
(EchoServer) has
been successfully
restarted.

Yes

10325 Informa- Service Man- Service Manager - No Action Required.
tion
ager
IP Terminal Firmware upload Service (UftpServer)
has been successfully restarted.

Yes

10329 Informa- Service Man- Service Manager - No Action Required.
tion
ager
Doorphone service
(BCM_Doorphone)
has been successfully restarted.

Yes

10332 Informa- Service Man- Service Manager - No Action Required.
tion
ager
IP Music Service
(BcmAmp) has
been successfully
restarted.

Yes

10333 Informa- Service Man- Service Manager - No Action Required.
tion
ager
IP Music Service
(ToneSrvr) has
been successfully
restarted.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10906 Informa- Startup Setion
quence

No Action Required.
System Startup Operating system
and alarm subsystem available.
Power LED = flashing green; Status
LED = flashing yellow.

Yes

10907 Informa- Startup Setion
quence

No Action Required.
System Startup Telephony and
Voicemail active.
Power LED = flashing green; Status
LED = flashing
green.

Yes

10908 Informa- Startup Setion
quence

System Startup - El- No Action Required.
ement Manager is
available. Power
LED = solid green;
Status LED = flashing green.

Yes

10909 Informa- Startup Setion
quence

No Action Required.
System Startup Startup complete.
Service Manager
and Scheduling
Services available.
Power LED = solid
green; Status LED =
solid green.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
10916 Informa- Startup Setion
quence

No Action Required.
System Startup Operating system
and alarm subsystem available.
Separate error
alarm detected.
Power LED = flashing green; Status
LED = unchanged.

Yes

10917 Informa- Startup Setion
quence

No Action Required.
System Startup Telephony and
Voicemail active.
Separate error
alarm detected.
Power LED = flashing green; Status
LED = unchanged.

Yes

10918 Informa- Startup Setion
quence

System Startup - El- No Action Required.
ement Manager is
available. Separate
error alarm detected. Power LED =
solid green; Status
LED = unchanged.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
Yes

No Action Required. Re11002 Informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Power re- covery alarm for correcovered.
sponding alarms 11200
and 11400.

Yes

No Action Required. Re11003 Informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Hard drive covery alarm for correspace recovered. sponding alarms 11201.

Yes

11004 Informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Memory
recovered.

No Action Required. Recovery alarm for corresponding alarm 11202

Yes

11005 Informa- Platform Sta- Platform Status
No Action Required. Retion
tus Monitor Monitor - CPU load covery alarm for correrecovered.
sponding alarm 11203.

Yes

10919 Informa- Startup Setion
quence

No Action Required.
System Startup Startup complete.
Service Manager
and Scheduling
Services available.
Separate error
alarm detected.
Power LED = solid
green; Status LED =
unchanged.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
11006 Informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - LAN recovered.

No Action Required. Recovery alarm for corresponding alarm 11204.

Yes

11011 Informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Local
Temperature recovered.

No Action Required. Recovery alarm for corresponding alarms 11209
and 11405.

Yes

11012 Informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Remote
Temperature recovered.

No Action Required. Recovery alarm for corresponding alarms 11210
and 11406.

Yes

No Action Required. Re11014 Informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Fan recov- covery alarm for corresponding alarms 11212
ered.
and 11408.

Yes

11015 Informa- Platform Sta- Platform Status
No Action Required. Retion
tus Monitor Monitor - Router re- covery alarm for correcovered.
sponding alarm 11409.

Yes

11016 Informa- Platform Sta- Platform Status
No Action Required. Retion
tus Monitor Monitor - OAM Port covery alarm for correLink Up.
sponding alarm 11214.

Yes

11017 Informa- Platform Sta- Platform Status
No Action Required. Retion
tus Monitor Monitor - Customer covery alarm for correLAN Port 1 Link Up. sponding alarm 11215.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
11018 Informa- Platform Sta- Platform Status
No Action Required. Retion
tus Monitor Monitor - Customer covery alarm for correLAN Port 2 Link Up. sponding alarm 11216.

Yes

11019 Informa- Platform Sta- Platform Status
No Action Required. Retion
tus Monitor Monitor - Customer covery alarm for correLAN Port 3 Link Up. sponding alarm 11217.

Yes

Reboot system and if prob- Yes
lem persists contact your
local support group.

11200 minor

Platform Sta- Platform Status
tus Monitor Monitor - failed to
read Power.

11201 major

Yes
Contact local support
Platform Sta- Platform Status
tus Monitor Monitor - Hard drive group for assistance in renear capacity.
covering drive space.

Yes

11202 major

Platform Sta- Platform Status
tus Monitor Monitor - Memory
near capacity.

Yes

Contact local support
Yes
group for assistance in analyzing memory usage.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
11203 minor

Platform Sta- Platform Status
Use BCM Monitor for real- Yes
tus Monitor Monitor - CPU load time view of CPU activity.
above threshold.
Monitor for alarm 11005 to
indicate CPU recovered. If
problem persists, contact
local support group.

11204 major

Verify that Customer LAN Yes
Platform Sta- Platform Status
tus Monitor Monitor - 1. rx_byte/ is performing as expected.
sec greater than
50% of LAN%#%
speed,
2. tx_byte/sec
greater than 50% of
LAN%#% speed,
3. rx_errors/sec of
LAN%#% > %#%,
4. tx_errors/sec of
LAN%#% > %#%,
5. rx_dropped/sec
of LAN%#% >
%#%,
6. tx_dropped/sec
of LAN%#% > %#%

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
11021 informa- Platform Sta- Platform Status
No Action Required. Retion
tus Monitor Monitor - Switch
covery alarm for correControl recovered. sponding alarms 11221
and 11301.

No Action Required. Re11022 informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Tempera- covery alarm for correture Sensor 1 recov- sponding alarms 11222
and 11302.
ered.

No Action Required. Re11023 informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Tempera- covery alarm for correture Sensor 2 recov- sponding alarms 11223
and 11303.
ered.

No Action Required. Re11024 informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Tempera- covery alarm for correture Sensor 3 recov- sponding alarms 11224
and 11304.
ered.

11025 informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Redundant Power Supply
Module 1 recovered.

No Action Required. Recovery alarm for corresponding alarms 11225
and 11305.

11026 informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Redundant Power Supply
Module 2 recovered.

No Action Required. Recovery alarm for corresponding alarms 11226
and 11306.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
11027 informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Redundant Power Supply
Fan 1 recovered.

No Action Required. Recovery alarm for corresponding alarms 11227
and 11307.

11028 informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Redundant Power Supply
Fan 2 recovered.

No Action Required. Recovery alarm for corresponding alarms 11228
and 11308.

11209 major

Reboot system and if prob- Yes
Platform Sta- Platform Status
tus Monitor Monitor - Failed to lem reoccurs contact your
read Local Temper- local support group.
ature.

Yes

11210 major

Reboot system and if prob- Yes
Platform Sta- Platform Status
tus Monitor Monitor - Failed to lem reoccurs contact your
read Remote Tem- local support group.
perature.

Yes

11212 major

Platform Sta- Platform Status
Check Fan operation as fan Yes
tus Monitor Monitor - Fan Below is apparently not working
Tolerance.
correctly. If alarm persists,
replace fan.

Yes

11213 major

Platform Sta- Platform Status
tus Monitor Monitor - Failed to
get Router status.

Yes

Check the router and if
needed replace it.

Yes

11214 warning Platform Sta- Platform Status
Check the OAM Port physi- Yes
tus Monitor Monitor - OAM Port cal LAN connection
Link Down.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
Check the Customer LAN Yes
11215 warning Platform Sta- Platform Status
tus Monitor Monitor - Customer Port 1 physical LAN connection
LAN Port 1 Link
Down.

Check the Customer LAN Yes
11216 warning Platform Sta- Platform Status
tus Monitor Monitor - Customer Port 2 physical LAN connection
LAN Port 2 Link
Down.

11217 warning Platform Sta- Platform Status
Check the Customer LAN Yes
tus Monitor Monitor - Customer Port 3 physical LAN conLAN Port 3 Link
nection
Down.

Reboot system and if prob- No
lem reoccurs contact your
local support group.

11220 major

Platform Sta- Platform Status
tus Monitor Monitor - Failed to
communicate with
Switch Control.

11221 major

Reboot system and if prob- Yes
Platform Sta- Platform Status
tus Monitor Monitor - Tempera- lem reoccurs contact your
ture sensor 1 Out Of local support group.
Range.

Yes

11222 major

Reboot system and if prob- Yes
Platform Sta- Platform Status
tus Monitor Monitor - Tempera- lem reoccurs contact your
ture sensor 2 Out Of local support group.
Range.

Yes

11223 major

Reboot system and if prob- Yes
Platform Sta- Platform Status
tus Monitor Monitor - Tempera- lem reoccurs contact your
ture sensor 3 Out Of local support group.
Range.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
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Copyright © 2008, Nortel Networks

List of alarms
11224 major

Reboot system and if prob- Yes
Platform Sta- Platform Status
tus Monitor Monitor - Failed to lem reoccurs contact your
local support group.
read Redundant
Supply Power Module 0.

Yes

11225 major

Reboot system and if prob- Yes
Platform Sta- Platform Status
tus Monitor Monitor - Failed to lem reoccurs contact your
local support group.
read Redundant
Power Supply Module 1.

11226 major

Reboot system and if prob- Yes
Platform Sta- Platform Status
tus Monitor Monitor - Failed to lem reoccurs contact your
local support group.
read Redundant
Power Supply Fan
1.

11227 major

Reboot system and if prob- Yes
Platform Sta- Platform Status
tus Monitor Monitor - Failed to lem reoccurs contact your
local support group.
read Redundant
Power Supply Fan
2.

11250 major

Contact your local support Yes
Platform Sta- Platform Status
tus Monitor Monitor - The size of group.
XXX Log file is
greater than 16MB,
XXX Log file will be
deleted to recover /
var/log partition.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
11300 minor

Platform Sta- Platform Status
tus Monitor Monitor - Power
Railes Out Of
Range.

Verify that external power Yes
is per operational limits. If
alarm persists, contact
your local support group.

11301 critical

Platform Sta- Platform Status
tus Monitor Monitor - Failed to
read from Switch
Control.

Device driver issue. ReNo
boot system and if problem
reoccurs contact your local
support group.

11302 critical

Check Fan operation and Yes
Platform Sta- Platform Status
tus Monitor Monitor - Tempera- room temperatures as fan
action has failed to mainture sensor 1
reached critical tol- tain acceptable system
erance, PSM grace- temperatures.
fully reboots the
system.

Yes

11303 critical

Check Fan operation and Yes
Platform Sta- Platform Status
tus Monitor Monitor - Tempera- room temperatures as fan
action has failed to mainture sensor 2
reached critical tol- tain acceptable system
erance, PSM grace- temperatures.
fully reboots the
system.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
11304 critical

Check Fan operation and Yes
Platform Sta- Platform Status
tus Monitor Monitor - Tempera- room temperatures as fan
action has failed to mainture sensor 3
reached critical tol- tain acceptable system
erance, PSM grace- temperatures.
fully reboots the
system.

Yes

11305 critical

Platform Sta- Platform Status
tus Monitor Monitor - Redundant Power Supply
Module 1 Out Of
Range.

Verify that external edun- Yes
dant power is per operational limits. If alarm
persists, contact your local
support group.

Yes

11306 critical

Platform Sta- Platform Status
tus Monitor Monitor - Redundant Power Supply
Module 2 Out Of
Range.

Verify that external edun- Yes
dant power is per operational limits. If alarm
persists, contact your local
support group.

Yes

11307 critical

Platform Sta- Platform Status
tus Monitor Monitor - Redundant Power Supply
Supply Fan 1 Out Of
Range.

Yes
Check redundant power
supply Fan0 operation as
fan is apparently malfunctioning. If alarm perists,
contact your local support
group.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
11308 critical

Platform Sta- Platform Status
tus Monitor Monitor - Redundant Power Supply
Supply Fan 2 Out Of
Range.

Yes
Check redundant power
supply Fan0 operation as
fan is apparently malfunctioning. If alarm perists,
contact your local support
group.

Yes

11400 minor

Platform Sta- Platform Status
tus Monitor Monitor - Power
%#% Failed.

Verify that external power Yes
is per operational limits. If
alarm persists, contact
your local support group.

11405 critical

Platform Sta- Platform Status
tus Monitor Monitor - Local
Temperature above
tolerance.

Check Fan operation and
room temperature as fan
action has failed to maintain acceptable system
temperatures.

Yes

11406 critical

Platform Sta- Platform Status
tus Monitor Monitor - Remote
Temperature above
tolerance.

Check Fan operation and
room temperature as fan
action has failed to maintain acceptable system
temperatures.

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
11408 critical

Platform Sta- Platform Status
tus Monitor Monitor - Fan speed
is reading 0 for over
1 minute.

Check Fan operation as fan Yes
is apparently malfunctioning. If alarm persists, replace fan.

Yes

11409 critical

Platform Sta- Platform Status
tus Monitor Monitor - Router
does not Exist.

Check Router operation as Yes
it is apparently malfunctioning. If alarm persists, replace router.

Yes

11502 critical

Platform Sta- Platform Status
tus Monitor Monitor - System
out of Memory.

Contact your local support Yes
group for assistance in analyzing memory condition.

Yes

No Action Required.
11503 informa- Platform Sta- Platform Status
tion
tus Monitor Monitor - Graceful
Shutdown in
progress. Power
LED = solid green;
Status LED = flash
yellow.

Contact your local support Yes
group.

12001 major

Backup and
Restore

Backup and Restore - Backup file
could no be renamed.

12002 major

Backup and
Restore

Use a good backup to atBackup and Restore - Backup type tempt the restore
is incorrect for its
filesystem location.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
12003 major

Backup and
Restore

Use a good backup to atBackup and Restore - This backup tempt the restore
type can not be restored.

Yes

12004 major

Backup and
Restore

Try backup again and if
Backup and Restore - Internal er- problem persists contact
ror. Could not find your local support group.
associated connection definition.

Yes

12005 major

Backup and
Restore

Backup and Restore - Internal error. Could not
create a file.

Try backup again and if
problem persists contact
your local support group.

Yes

12006 major

Backup and
Restore

Try backup again and if
Backup and Restore - Internal er- problem persists contact
ror. Could not build your local support group.
the dynamic rule
file.

Yes

12007 major

Backup and
Restore

Backup and ReTry backup again and if
store - Internal gen- problem persists contact
eral error.
your local support group.

Yes

12008 warning Backup and
Restore

Backup and ReTry a different backup file. Yes
store - Backup file is
not recognizable.

12009 major

Backup and Restore - Could not
connect to the ftp
site.

Backup and
Restore

Yes
Check your connection
configuration parameters
and make sure FTP server
is active

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
12010 minor

Backup and
Restore

Check your login credenBackup and Restore - Could not au- tials to the FTP server
thenticate with the
ftp site.

Yes

12011 minor

Backup and
Restore

Backup and Restore - Could not
change ftp modes
on the ftp site.

Check your FTP server
configuration

Yes

12012 major

Backup and
Restore

Backup and Restore - Could not
send the file to the
ftp site.

Check your connection
Yes
configuration parameters
and make sure FTP server
is active

Yes

12013 major

Backup and
Restore

Yes
Check your connection
Backup and Restore - Could not re- configuration parameters
trieve the file from and make sure FTP server
is active
the ftp site.

Yes

12014 major

Backup and
Restore

Backup and Restore - Backup file
integrity error.

Attempt another backup or Yes
restore.

Yes

12015 major

Backup and
Restore

Backup and Restore - Backup file
integrity error.

Attempt another backup or Yes
restore.

Yes

12016 warning Backup and
Restore

No Action Required.
Backup and Restore - Backup is
busy serving another request.

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

Yes

List of alarms
12017 warning Backup and
Restore

Use a different backup file Yes
Backup and Restore - File integrity
error. Contents altered since creation.

12018 major

Backup and Restore - Internal error. Database could
not be backed-up.

Backup and
Restore

Yes
Attempt another backup
and if problem perists contact your local support
group

Yes

12019 warning Backup and
Restore

No Action Required.
Backup and Restore - Backup file
partially incompatible.

Yes

12020 warning Backup and
Restore

No Action Required.
Backup and Restore - Backup file
partially incompatible.

Yes

12021 major

Backup and
Restore

Backup and Restore - Internal error. Could not
shadow data.

Yes
Attempt another backup
and if problem perists contact your local support
group

Yes

12022 major

Backup and
Restore

Backup and Restore - File is not
recognizable. The
signature is the
wrong length.

Use a different backup file Yes
and if problem persists contact your local support
group

Yes

Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks

List of alarms
12023 major

Backup and
Restore

Backup and Restore - Backup file
integrity error.

Use a different backup file Yes
and if problem persists contact your local support
group

Yes

12024 major

Backup and
Restore

Backup and Restore - Internal error. Compression
incorrectly specified in configuration
file.

Yes
Attempt another backup
and if problem perists contact your local support
group

Yes

12025 major

Backup and
Restore

Backup and Restore - Internal error. Component in
configuration file not
recognized.

Yes
Attempt another backup
and if problem perists contact your local support
group

Yes

12026 major

Backup and
Restore

Backup and Restore - Internal error. Unrecognized
transfer mechanism.

Yes
Attempt another backup
and if problem perists contact your local support
group

Yes

12027 critical

Backup and
Restore

Check the USB connection Yes
Backup and Restore - File could not and flash device
be copied to USB
device.

Yes

12028 minor

Backup and
Restore

Use a backup from a sup- Yes
Backup and Restore - File is incom- ported software version
patible with current
software.

List of alarms
Yes
Attempt another restore
and if problem perists contact your local support
group

Yes

Check the USB connection Yes
Backup and Reand space on the flash destore - Could not
use the USB device. vice

Yes

Backup and
Restore

Check the USB connection Yes
Backup and Restore - Could not de- and flash device
tach the USB
device.

12034 warning Backup and
Restore

Backup and ReUse a different backup file Yes
store - Backup file is and if problem persists connot recognizable.
tact your local support
group

12035 warning Backup and
Restore

Backup and ReUse a different backup file Yes
store - Backup file is and if problem persists connot recognizable.
tact your local support
group

12029 major

Backup and
Restore

Backup and Restore - Internal error. Could not
restore the database.

12030 minor

Backup and
Restore

Check your login credenBackup and Restore - File could not tials to the SFTP server
be transferred by
sftp.

12031 minor

Backup and
Restore

Check your login credenBackup and Restore - File could not tials to the shared folder
be transferred to the
shared folder.

12032 major

Backup and
Restore

12033 minor

List of alarms
12036 warning Backup and
Restore

Backup and ReUse a different backup file Yes
store - Backup file is and if problem persists connot recognizable.
tact your local support
group

12037 minor

Backup and
Restore

Backup and Restore - Internal error.

Attempt another backup or Yes
restore and if problem
perists contact your local
support group

12038 minor

Backup and
Restore

Attempt another backup or Yes
Backup and Restore - A backup file restore and if problem
does not exist.
perists contact your local
support group

12041 minor

Backup and
Restore

Backup and Restore - Internal error.

Attempt another backup or Yes
restore and if problem
perists contact your local
support group

12059 major

Backup and
Restore

Backup and Restore - The Voice
Application Interface Service(ctiserver) service could
not be restarted after a restore.

Restart the system and at- Yes
tempt another restore. If
problem persists contact
your local support group.

Yes

List of alarms
12202 Informa- Backup and
tion
Restore

No Action Required.
Backup and Restore - Onbox Backup/Log collection
has completed.

Yes

12203 Informa- Backup and
tion
Restore

No Action Required.
Backup and Restore - Backup/Log
files have been successfully transferred off box.

Yes

12204 Informa- Backup and
tion
Restore

No Action Required.
Backup and Restore - Restore has
started.

Yes

12205 Informa- Backup and
tion
Restore

No Action Required.
Backup and Restore - Restore has
completed successfully.

Yes

12206 Informa- Backup and
tion
Restore

No Action Required.
Backup and Restore - Restore has
rebooted the system to complete its
operation.

Yes

13002 Informa- UPS
tion

UPS - Power failure. Check local power connected to the system.

Yes

13003 Informa- UPS
tion

UPS - Running on
UPS batteries.

Check local power connected to the system.

Yes

13004 warning UPS

UPS - Battery pow- Check local power coner exhausted.
nected to the system.

Yes

List of alarms
13005 warning UPS

UPS - Reached run Check local power contime limit on batter- nected to the system.
ies.

Yes

13006 warning UPS

UPS - Battery
charge below low
limit.

Check batteries in UPS and Yes
replace if needed.

13007 warning UPS

UPS - Reached re- No Action Required.
maining time percentage limit on
batteries.

Yes

13008 warning UPS

UPS - Failed to kill Check USB connection to Yes
the power! Attempt- UPS.
ing a REBOOT!

13009 Informa- UPS
tion

UPS - Initiating sys- System is going down due Yes
tem shutdown!.
to power failures. Check local power connected to the
system.

13010 Informa- UPS
tion

UPS - Power is
No Action Required.
back. UPS running
on mains.

Yes

13011 Informa- UPS
tion

UPS - Users requested to logoff.

No Action Required.

Yes

13012 major

UPS

UPS - Battery failure. Emergency.

Check batteries in UPS and Yes
replace if needed.

Yes

13013 major

UPS

UPS - UPS battery Check batteries in UPS and Yes
must be replaced. replace if needed.

Yes

List of alarms
13014 Informa- UPS
tion

UPS - Remote shut- No Action Required.
down requested.

13015 major

UPS - Communica- Check USB connection to Yes
tions with UPS lost. UPS.

Yes

13016 Informa- UPS
tion

UPS - Communica- No Action Required.
tions with UPS restored.

Yes

13017 Informa- UPS
tion

UPS - Self Test
switch to battery.

No Action Required.

Yes

13018 Informa- UPS
tion

UPS - Self Test
completed.

No Action Required.

Yes

13019 warning UPS

UPS - Master not
responding.

No Action Required.

Yes

13020 Informa- UPS
tion

UPS - Connect from No Action Required.
master.

Yes

13021 Informa- UPS
tion

UPS - Mains returned. No longer
on UPS batteries.

No Action Required.

Yes

No Action Required.

Yes

UPS

16001 Informa- ConfiguraConfiguration
tion
tion Change Change - Configuration Change has
occurred.
17002 Informa- System Set System Set Based
tion
Based Admin Admin - UserId=X,
Dn=Y, login success.
17003 Informa- System Set System Set Based
tion
Based Admin Admin - UserId=X,
Dn Y logged off.
17004 Informa- System Set System Set Based
tion
Based Admin Admin - UserId=X,
user account created successfully,
Dn=Y.

Yes

List of alarms
17005 Informa- System Set System Set Based No Action Required.
tion
Based Admin Admin - UserId=X,
user account deleted successfully,
Dn=Y.
17006 Informa- System Set System Set Based No Action Required.
tion
Based Admin Admin - UserId=X,
password changed
successfully, Dn=Y.
17007 Informa- System Set System Set Based No Action Required.
tion
Based Admin Admin - DHCP client enabled for
eth1.

Yes

17008 Informa- System Set System Set Based No Action Required.
tion
Based Admin Admin - DHCP client disabled for
eth1.

Yes

17009 Informa- System Set System Set Based No Action Required.
tion
Based Admin Admin - IP=%s, ip
address changed
successfully.

Yes

17010 Informa- System Set System Set Based No Action Required.
tion
Based Admin Admin - MASK=%s,
subnet mask
changed successfully.

Yes

17011 Informa- System Set System Set Based No Action Required.
tion
Based Admin Admin - Gateway=X, ip gateway
changed successfully.

Yes

17012 Informa- System Set System Set Based No Action Required.
tion
Based Admin Admin - Keycode
validated.

Yes

List of alarms
17013 Informa- System Set System Set Based No Action Required.
Yes
tion
Based Admin Admin - Reboot required.
17015 Informa- System Set System Set Based No Action Required.
Yes
tion
Based Admin Admin - Modem Enabled/Disabled.
17100 warning System Set System Set Based Problem exists using Sys- Yes
Based Admin Admin - System Set tem Set Based Admin. If
Based Admin gen- problem persists contact
eral warning alarm. your local support group.

17111 warning System Set System Set Based
Based Admin Admin - UserID = X,
password changed
failed.

Log back into System Set Yes
based admin to verify
change. If problem persists
contact your local support
group.

17112 warning System Set System Set Based
Based Admin Admin - UserID = X,
user account creation failed.

Log back into System Set Yes
based admin to verify
change. If problem persists
contact your local support
group.

List of alarms
Log back into System Set Yes
based admin to verify
change. If problem persists
contact your local support
group.

17120 warning System Set System Set Based Log back into System Set Yes
Based Admin Admin - Key code based admin to verify
activation failed.
change. If problem persists
contact your local support
group.

17121 warning System Set System Set Based Log back into System Set Yes
Based Admin Admin - Key code based admin to verify keycset failed.
code. If problem persists
contact your local support
group.

17130 warning System Set System Set Based Log back into System Set Yes
Based Admin Admin - Get modem based admin to verify moPDR value failed. dem settings. If problem
persists contact your local
support group.

17113 warning System Set System Set Based
Based Admin Admin - UserID = X,
user account deletion failed.

List of alarms
17131 warning System Set System Set Based Log back into System Set Yes
Based Admin Admin - Set modem based admin to verify moPDR value failed. dem settings. If problem
persists contact your local
support group.

17140 warning System Set System Set Based
Based Admin Admin - LAN ip address change failed,
ip = X.

Log back into System Set Yes
based admin to verify
change. If problem persists
contact your local support
group.

17141 warning System Set System Set Based
Based Admin Admin - LAN subnet
mask change failed,
mask = X.

Log back into System Set Yes
based admin to verify
change. If problem persists
contact your local support
group.

17142 warning System Set System Set Based
Based Admin Admin - LAN Gateway change failed,
gateway = X.

Log back into System Set Yes
based admin to verify
change. If problem persists
contact your local support
group.

List of alarms
17200 critical

System Set System Set Based
Based Admin Admin - System Set
Based Admin general critical alarm.

Problem exists using Sys- Yes
tem Set Based Admin. If
problem persists contact
your local support group.

Yes

18001 Major

BootLoader

Contact your local support Yes
group

Yes

18002 Major

BootLoader

Yes

18003 Major

BootLoader

Yes

18004 Critical

BootLoader

Yes

18005 Minor

BootLoader

Yes

18006 Minor

BootLoader

Yes

18007 Critical

BootLoader

Yes

19002 critical

Startup Profile

Contact your local support
group
Contact your local support
group
Contact your local support
group
Contact your local support
group
Contact your local support
group
Contact your local support
group
Check log file on USB device.

Yes

No Action Required.

Yes

Delete existing log file on
USB to continue.

Yes

19010 Informa- Startup Protion
file
19101 warning Startup Profile

21100 critical

DSP Manager

Self test was unable
to provide results.
Flash memory may
be malfunctioning
RAM size is less
than expected
Flash size is less
than expected
System initialization failed
Network initialization failed
Ethernet MAC addresses not found
Hard drive initialization failed
Startup Profile Startup Profile had
1 or more errors
when trying to apply.
Startup Profile Startup Profile completed successfully.
Startup Profile Startup Profile
failed to apply because previous log
file exists on USB
device.
DSP Manager DSP failed to initialize.

Reboot the system. If prob- Yes
lem persists contact your
local support group.

List of alarms
30100 major

System Authentication

30101 informa- System Aution
thentication
30200 informa- System Aution
thentication

30201 informa- System Aution
thentication

30202 minor

System Authentication

30203 informa- System Aution
thentication

30300 informa- System Aution
thentication
30301 informa- System Aution
thentication
30302 informa- System Aution
thentication
30303 informa- System Aution
thentication
30304 informa- System Aution
thentication

System Authentica- Check user account for po- Yes
tion - User Locked tential security issues.
out.

Yes

System Authentication - User Lockout
ended.
System Authentication - User logon
User=X Host=Y
Comp=Z.
System Authentication - User logoff
User=X
Comp=SBA.
System Authentication - User failed to
login User=X
Host=Y Comp=Z.

System Authentication - User logon
User=X Host=Y
Comp=WWW.
System Authentication - Account created.
System Authentication - Account updated.
System Authentication - Account password changed.
System Authentication - Account enabled.
System Authentication - Account deleted User=X
Comp=Y.

No Action Required.

Yes

No Action Required.

Yes
Monitor user activity for
lockout condition. If concerned, check "Last successful login" timestamp on
View by Accounts panel.

No Action Required.

Yes

No Action Required.

Yes

No Action Required.

Yes

No Action Required.

Yes

No Action Required.

Yes

No Action Required.

Yes

List of alarms
30400 informa- System Aution
thentication

Yes

Keycodes - unknown license file
status.

Restore licensing file or en- Yes
ter keycodes again.

Yes

31019 warning Keycodes

Keycodes - failed to
find component
().

Ensure component is run- Yes
ning properly and if problem perists contact your
local support group.

31045 critical

Keycodes

Keycodes - failed to Restore licensing file or en- Yes
open file.
ter keycodes again.

Yes

31052 critical

Keycodes

Keycodes - failed to Restore licensing file or en- Yes
open license file.
ter keycodes again.

Yes

30401 informa- System Aution
thentication
30402 informa- System Aution
thentication
30403 informa- System Aution
thentication
30404 informa- System Aution
thentication
31006 critical

Keycodes

31007 critical

Keycodes

System Authentica- No Action Required.
tion - Group Created.
System Authentica- No Action Required.
tion - Group member added.
System Authentica- No Action Required.
tion - Group member removed.
System Authentica- No Action Required.
tion - Group Deleted.
System Authentica- No Action Required.
tion - Group permissions modified.
Keycodes - invalid Restore licensing file or enlicense file.
ter keycodes again.

List of alarms
31055 critical

Keycodes

Keycodes - failed to Reboot the system and if
read system id.
problem persists contact
your local support group.

Yes

31056 critical

Keycodes

Keycodes - cannot Restore licensing file or en- Yes
find system id tag. ter keycodes again.

Yes

31057 critical

Keycodes

Keycodes - failed to Restore licensing file or en- Yes
read sequence
ter keycodes again.
number.

Yes

31058 critical

Keycodes

Keycodes - cannot Restore licensing file or en- Yes
find sequence tag. ter keycodes again.

Yes

31059 critical

Keycodes

Keycodes - failed to Restore licensing file or en- Yes
read key type.
ter keycodes again.

Yes

31062 critical

Keycodes

Keycodes - failed to Restore licensing file or en- Yes
read key code .

Yes

31063 critical

Keycodes

Keycodes - failed to Restore licensing file or en- Yes
find key code.
ter keycodes again.

Yes

31067 critical

Keycodes

Keycodes - failed to Ensure component is run- Yes
find component for ning properly and if probfeature.
lem persists contact your
local support group.

Yes

List of alarms
31068 critical

Keycodes

31079 critical

Keycodes

31089 critical

Keycodes

31130 warning Keycodes

Contact your local support Yes
group.

Yes

Check the system ID in
your licensing configuration.

Yes

Keycodes - wrong Check the sequence num- Yes
sequence number. ber in your licensing configuration.

Yes

Check requirements for the Yes
keycode and if the problem
persists contact your local
support group.

Apply the R3 factory image Yes
upgrade patch

Yes

Include software upgrade
keycode in the applying
keycode file.

Yes

Keycodes - invalid
data range for feature ( ).
Keycodes - wrong
system id.

Keycodes - Keycode could not be
activated.

31250 warning Software Up- The R3 factory imdates
age upgrade patch
has not been installed. Performing
a level 2 reset will
downgrade the system to a non R3
software level.
31251 major
Keycodes
Keycodes - invalid
software load detected and keycode
processing
stopped.

40002 informa- Media Servic- MSM - DSP initial- No Action Required.
tion
es Manager ized.

List of alarms
40003 critical

Media Servic- MSM - Unable to
es Manager communicate with
DSP.

Reboot system and if prob- Yes
lem persists contact your
local support group.

Yes

40004 warning Media Servic- MSM - DSP audit
es Manager failed.

Contact your local support Yes
group.

40005 critical

Media Servic- MSM - DSP reset.
es Manager

If alarm 40002 proceeds
Yes
this then no action required
otherwise contact your local support group.

Yes

41001 major

CTE

CTE - Cte table cor- Contact your local support Yes
ruption.
group.

Yes

41002 major

CTE

CTE - Unsupported Restart system and if prob- Yes
KSU.
lem persists contact your
local support group.

Yes

41003 major

CTE

CTE - Incorrect
state index in the
state machine.

Yes

41004 warning CTE

41005 minor

CTE

41006 warning CTE

Contact your local support Yes
group.

CTE - Error replying Check your licensing infor- Yes
to licensing promation.
cess.
CTE - Error getting Check your licensing infor- Yes
feature from list in li- mation.
censing process.
Check your licensing infor- Yes
CTE - Error processing Data Status mation.
in licesning process.

List of alarms
42200 warning Call Detail
Recording
Transfer

CDR Transfer minor Check your configuration
error.
parameters.

42500 critical

Call Detail
Recording
Transfer

CDR Transfer initialization error.

42501 critical

42502 critical

Contact your local support Yes
group.

Yes

Call Detail
Recording
Transfer

CDR Transfer pro- Check your configuration Yes
cessing error.
parameters and if problem
persists contact your local
support group.

Yes

Call Detail
Recording
Transfer

CDR Transfer work- Check your configuration Yes
ing error.
parameters and if problem
persists contact your local
support group.

Yes

43002 warning Voice CTI

Voice CTI no voice Contact your local support Yes
channels allocated. group.

43003 critical

Voice CTI

Voice CTI unable to Contact your local support Yes
regsigter with MSM. group.

Yes

43004 critical

Voice CTI

Voice CTI subcom- Contact your local support Yes
ponent failure.
group.

Yes

43005 critical

Voice CTI

Voice CTI software Contact your local support Yes
error.
group.

Yes

43006 warning Voice CTI

Voice CTI applica- Contact your local support Yes
tion did not register group.
properly.

Yes

List of alarms
43008 informa- Voice CTI
tion

43009 warning Voice CTI

Voice CTI - More
than 20 percent
voice file space
available.
Voice CTI - Less
than 20 percent
voice file space
available.

No Action Required.

Yes

Check voice mailboxes for Yes
excessive messages and if
problem persists contact
your local support group.

Voice CTI

Check voice mailboxes for Yes
Voice CTI - Less
than 5 percent voice excessive messages and if
file space available. problem persists contact
your local support group.

Yes

43017 warning Voice CTI

Insufficient DSP re- If the problem persists, in- Yes
sources for FAX.
crease the number of DSP
on the system.

43018 warning Voice CTI

Insufficient DSP re- If the problem persists, in- Yes
sources for VOICE. crease the number of DSP
on the system.

43019 warning Voice CTI

Insufficient DSP re- If the problem persists, in- Yes
sources for MOcrease the number of DSP
DEM.
on the system.

43010 critical

List of alarms
50001 critical

Unistim Ter- The UTPS cannot Contact your local support Yes
minal Proxy determine whether group.
Server
or not the BCM is
running in SRG
mode. Without that
information, the
UTPS cannot continue: aborting with
error << errorCode.

Yes

50002 critical

Yes

50003 critical

Unistim Ter- UTPS failed to ini- Contact your local support Yes
minal Proxy tialize itself because group.
Server
of an internal error.
The UTPS is aborting.

Yes

List of alarms
50004 critical

Contact your local support Yes
Unistim Ter- UTPS has determinal Proxy mined that the SRG group.
Server
keycode has been
applied but the SRG
process is not running properly.
UTPS is aborting
with error << errorCode.

Yes

50005 critical

Contact your local support Yes
Unistim Ter- UTPS has determinal Proxy mined that the SRG group.
process is not runServer
ning but cannot determine whether or
not the SRG keycode has been applied - the UTPS
cannot continue
without that information; aborting
with error << errorCode.

Yes

50006 critical

Unistim Ter- UTPS failed to es- Contact your local support Yes
minal Proxy tablish a link to the group.
Server
SRG process.
Aborting with error
<< errorCode.

Yes

List of alarms
50007 critical

Unistim Ter- UTPS opened a link Contact your local support Yes
minal Proxy with the SRG pro- group.
Server
cess but failed to
get the SRG keycode information:
Aborting with error
<< errorCode.

Yes

50008 critical

Unistim Ter- UTPS has lost its Contact your local support Yes
minal Proxy link to the SRG pro- group.
Server
cess and can no
longer continue terminating.

Yes

50009 critical

Contact your local support Yes
Unistim Ter- UTPS waited for
group.
minal Proxy SRG process to
Server
supply SRG keycode information
but no response
was received - terminating.

Yes

50010 critical

Unistim Ter- UTPS failed to cre- Contact your local support Yes
minal Proxy ate socket on UDP group.
Server
port << utpsPort <<
. Terminating with
error << errorCode.

Yes

List of alarms
50011 critical

Unistim Ter- UTPS failed to re- Contact your local support Yes
minal Proxy trieve vital informa- group.
Server
tion about the
network adaptors
present on the
BCM. UTPS is
aborting with error
<< errorCode.

Yes

50012 critical

Contact your local support Yes
Unistim Ter- The published IP
group.
minal Proxy address has just
Server
been changed - the
UTPS will restart
and start using the
new published IP
address.

Yes

50013 critical

Unistim Ter- UTPS failed to ob- Contact your local support Yes
minal Proxy tain the detailed ter- group.
Server
minal list from the
core telephony engine. The detailed
error description is:
<< detailedString.

Yes

List of alarms
50014 critical

Unistim Ter- UTPS failed to re- Contact your local support Yes
minal Proxy trieve vital informa- group.
Server
tion about the UDP
socket used to communicate with IP
sets. terminating
with error << errorCode.

Yes

50015 critical

Unistim Ter- The UTPS couldn't Contact your local support Yes
group.
minal Proxy find the network
Server
adaptor that is
bound to the published IP address aborting.

Yes

50050 critical

Unistim Ter- The UTPS experi- Contact your local support Yes
minal Proxy enced an internal group.
Server
error preventing it
from properly handling incoming connection requests
from IP sets - aborting.

Yes

50060 critical

Unistim Ter- An exception was Contact your local support Yes
minal Proxy caught trying to ini- group.
Server
tialize the EPF layer
- aborting.

Yes

List of alarms
50061 critical

Unistim Ter- UTPS failed to ini- Contact your local support Yes
minal Proxy tialize the EPF lay- group.
Server
er. Aborting with
error << errorCode.

Yes

50062 critical

Unistim Ter- An unidentified fatal Contact your local support Yes
minal Proxy error occurred in- group.
Server
side EPF layer - terminating.

Yes

50064 critical

Contact your local support Yes
Unistim Ter- The Media Path
minal Proxy Management sub- group.
Server
system unexpectedly became offline
- terminating.

Yes

50065 critical

Unistim Ter- UTPS failed to ini- Contact your local support Yes
minal Proxy tialize the EPF layer group.
Server
- terminating with
MPSMI return code
of << errorCode.

Yes

50101 major

Unistim Ter- UTPS is unable to
minal Proxy initialize the NNU
Server
security interface.
<< errorCode.

Contact your local support Yes
group.

Yes

50102 major

Unistim Ter- ERROR: Applicaminal Proxy tion::Run returned
Server
<< errorCode.

Contact your local support Yes
group.

Yes

50103 major

Contact your local support Yes
Unistim Ter- Unable to update
minal Proxy the feature table in group.
Server
the PDR (error <<
ret <<).

Yes

List of alarms
50104 major

Unistim Ter- tPerDNConfigura- Contact your local support Yes
group.
minal Proxy tion::ListenerDnServer
Changed could not
find entry for DN <<
oldDn.

Yes

50105 major

Unistim Ter- Attempting to save Contact your local support Yes
minal Proxy jitter for the invalid group.
Server
DN of << dn.

Yes

50106 major

Unistim Ter- Attempting to save Contact your local support Yes
minal Proxy codec for the invalid group.
Server
DN of << dn.

Yes

50108 major

Unistim Ter- Error << errorCode Contact your local support Yes
group.
minal Proxy << writing advertisement logo \ <<
Server
logo<< \ to PDR.

Yes

50109 major

Unistim Ter- Error << errorCode Contact your local support Yes
minal Proxy << changing regis- group.
tration flag in regisServer
try.

Yes

50110 major

Unistim Ter- Error << errorCode Contact your local support Yes
minal Proxy << changing global group.
Server
password flag in
registry.

Yes

50111 major

Unistim Ter- Error << errorCode Contact your local support Yes
group.
minal Proxy << attempting to
Server
store registration
password in registry.

Yes

List of alarms
50112 major

Unistim Ter- Error << errorCode Contact your local support Yes
group.
minal Proxy << changing AuServer
toAssignDN flag in
registry.

Yes

50113 major

Unistim Ter- Failed to send mes- Contact your local support Yes
minal Proxy sage; cannot pro- group.
Server
cess OAM
command.

Yes

50114 major

Unistim Ter- terminalIdentifier << Contact your local support Yes
minal Proxy Could not register group.
Server
terminal with UNIStimIOHandler.

Yes

50115 major

Unistim Ter- terminalIdentifier << Contact your local support Yes
minal Proxy : No public media group.
address available Server
EchoServer may be
down or misconfigured.

Yes

50116 major

Unistim Ter- failed to insert << el- Contact your local support Yes
group.
minal Proxy ement << in
Server
m_mapInstantiated
Terminals.

Yes

50117 major

Contact your local support Yes
Unistim Ter- Firmware downminal Proxy load session reject- group.
Server
ed. Reason is <<
rejectionCause.

Yes

List of alarms
50118 major

Unistim Ter- UTPS has failed to Contact your local support Yes
group.
minal Proxy authenticate the
Server
supplied user ID
due to an internal
error - error code =
<< errorCode.

Yes

50119 major

Unistim Ter- UTPS has failed to Contact your local support Yes
group.
minal Proxy authenticate the
Server
supplied user ID
due to an internal
error - error code =
<< errorCode.

Yes

50120 major

Unistim Ter- Attempt to Hot Desk Contact your local support Yes
group.
minal Proxy << dnToHighjack
<< from << hijackServer
erDn << has failed
[Debug information
<< sessionId << <<
errorCode << ].

Yes

List of alarms
50121 major

Unistim Ter- Attempt to Hot Desk Contact your local support Yes
group.
minal Proxy << dnToHighjack
Server
<< from << HighjackerDn << has
failed because
'stand-by Hot Desking service' could be
started [Debug information << sessionId << <<
errorCode << ].

Yes

50122 major

Unistim Ter- Hot Desking Ses- Contact your local support Yes
minal Proxy sion initiated by << group.
highjackerDn <<
Server
has failed to start
with internal error.

Yes

50123 major

Unistim Ter- HotDesking session Contact your local support Yes
group.
minal Proxy termination beServer
tween << Dn1 <<
and << Dn2 <<
failed : internal data
structure out of
synch.

Yes

List of alarms
50124 major

Unistim Ter- HotDesking session Contact your local support Yes
group.
minal Proxy termination beServer
tween << Dn1 <<
and << Dn1 <<
failed : cannot find
standby Hot Desking session.

Yes

50125 major

Unistim Ter- Lost Connection to Contact your local support Yes
minal Proxy SRG.
group.
Server

Yes

50192 major

Unistim Ter- AppFwCriticalSec- Contact your local support Yes
group.
minal Proxy tion::init osCreServer
ateEvent rc = <<
errorCode.

Yes

50193 major

Unistim Ter- AppFwCriticalSec- Contact your local support Yes
group.
minal Proxy tion::init osCreateEvent rc = <<
Server
errorCode.

Yes

50194 major

Unistim Ter- AppFwCriticalSec- Contact your local support Yes
minal Proxy tion::MessageTo- group.
Server
Self osReceiveError
<< errorCode.

Yes

50195 major

Unistim Ter- AppFwCriticalSec- Contact your local support Yes
minal Proxy tion::Acquire osRe- group.
Server
ceiveError <<
errorCode.

Yes

50196 major

Unistim Ter- In Application::Ini- Contact your local support Yes
minal Proxy tializationComplete group.
Server
but NnuServiceInitialized returned <<
errorCode << APPLICATION WILL
BE SHUT DOWN.

Yes

List of alarms
50197 major

Contact your local support Yes
Unistim Ter- Application::Run
minal Proxy caught unspecified group.
Server
exception: FORCING EMERGENCY
SHUTDOWN.

Yes

50198 major

Unistim Ter- Application::Run
minal Proxy caught exception:
Server
<< exceptionType
<< FORCING
EMERGENCY
SHUTDOWN.

Contact your local support Yes
group.

Yes

50300 informa- Unistim Ter- ** Running the DE- No Action Required.
tion
minal Proxy BUG version of
Server
UTPS, version <<
UtpsVersion.

Yes

50301 informa- Unistim Ter- ** Running the RE- No Action Required.
tion
minal Proxy LEASE version of
Server
UTPS, version <<
UtpsVersion.

50302 informa- Unistim Ter- BCM running in
tion
minal Proxy SRG/BCM mode.
Server

No Action Required.

Yes

50303 informa- Unistim Ter- Terminal << dn << No Action Required.
tion
minal Proxy is being deregisServer
tered from OAM.

Yes

List of alarms
50304 informa- Unistim Ter- The IP Terminal at No Action Required.
tion
minal Proxy << IpAddress << is
Server
NOT configured to
connect to the
BCM's published IP
address - please
correct the IP Terminal's configuration.

Yes

50305 informa- Unistim Tertion
minal Proxy
Server
50306 informa- Unistim Tertion
minal Proxy
Server

Yes

No Action Required.

Yes

50308 informa- Unistim Ter- Terminal << dn << : No Action Required.
tion
minal Proxy firmware version
Server
being upgraded
from << oldFirwareVesrion << to
<< newFirmwareVersion.

Yes

System running in
SRG mode.

No Action Required.

System NOT run- No Action Required.
ning in SRG mode.

50307 informa- Unistim Ter- SRG Connection
tion
minal Proxy Re-established.
Server

List of alarms
50501 informa- Unistim Ter- Packet Loss Viola- No Action Required.
tion
minal Proxy tion Cleared: <>,
Server
near DN: <>, source
IP: <>, source port:
<>, destination IP:
<>, destination port:
<>, cT <>,eT
<>,nLR <>,dR
<>,bD <>,bL <>,gD
<>,gL <>, eSD
<>,aNL ,aSP
<>,rTT <>.

Yes

50502 warning Unistim Ter- Packet Loss Viola- No Action Required.
minal Proxy tion Warning: <>,
Server
near DN: <>, source
IP: <>, source port:
<>, destination IP:
<>, destination port:
<>, cT <>,eT
<>,nLR <>,dR
<>,bD <>,bL <>,gD
<>,gL <>, eSD
<>,aNL ,aSP
<>,rTT <>.

Yes

List of alarms
Unistim Ter- Packet Loss Viola- No Action Required.
minal Proxy tion Unacceptable
Server
<>, near DN: <>,
source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
,aSP <>,rTT <>.

Yes

50504 informa- Unistim Ter- Inter Arrival Jitter Vi- No Action Required.
tion
minal Proxy olation Cleared: <>,
Server
near DN: <>, source
IP: <>, source port:
<>, destination IP:
<>, destination port:
<>, cT <>,eT
<>,nLR <>,dR
<>,bD <>,bL <>,gD
<>,gL <>, eSD
<>,aNL ,aSP
<>,rTT <>.

Yes

50503 minor

List of alarms
50505 warning Unistim Ter- Inter Arrival Jitter Vi- No Action Required.
minal Proxy olation Warning: <>,
Server
near DN: <>, source
IP: <>, source port:
<>, destination IP:
<>, destination port:
<>, cT <>,eT
<>,nLR <>,dR
<>,bD <>,bL <>,gD
<>,gL <>, eSD
<>,aNL ,aSP
<>,rTT <>.

Yes

Unistim Ter- Inter Arrival Jitter Vi- No Action Required.
minal Proxy olation UnacceptServer
able: <>, near DN:
<>, source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
,aSP <>,rTT <>.

Yes

50506 minor

List of alarms
50507 informa- Unistim Ter- Round Trip Delay No Action Required.
tion
minal Proxy Violation Cleared:
Server
<>, near DN: <>,
source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
,aSP <>,rTT <>.

Yes

50508 warning Unistim Ter- Round Trip Delay No Action Required.
minal Proxy Violation Warning:
Server
<>, near DN: <>,
source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
,aSP <>,rTT <>.

Yes

List of alarms
Unistim Ter- Round Trip Delay No Action Required.
minal Proxy Violation UnacceptServer
able: <>, near DN:
<>, source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
,aSP <>,rTT <>.

Yes

50510 informa- Unistim Ter- Listening R Factor No Action Required.
tion
minal Proxy Violation Cleared:
<>, near DN: <>,
Server
source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
,aSP <>,rTT <>.

Yes

50509 minor

List of alarms
50511 warning Unistim Ter- Listening R Factor No Action Required.
minal Proxy Violation Warning:
Server
<>, near DN: <>,
source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
,aSP <>,rTT <>.

Yes

51010 warning VoIP Gateway

Yes
VoIP Gateway con- Restore a known good
figuration parame- backup into the system . If
ters not found.
the problem persists contact your local support
group.

51014 informa- VoIP Gatetion
way

VoIP Gateway suc- No Action Required.
ceeded to ping
gatekeeper address.

Yes

List of alarms
51015 warning VoIP Gateway

VoIP Gateway
Check that the gatekeeper Yes
failed to ping gate- is configured correctly, and
keeper address.
is accessible. The system
will keep trying to make
contact with the gatekeeper at 3 minute intervals.

51016 warning VoIP Gateway

VoIP Gateway re- Verify the remote gateway Yes
mote gateway mis- is supported for interopabilmatch.
ity.

51020 critical

VoIP Gateway

VoIP Gateway
failed to initialize
h.323 stack.

Yes

51024 major

VoIP Gateway

VoIP Gateway can't Check the status of the
communicate with QoS monitor in Element
QoS monitor.
Manager.

Yes

51100 major

VoIP Gateway

VoIP Gateway rejected call setup attempt from DN
to DN :
.

Ensure the codecs are set- Yes
up properly in the system. If
problem persists use BCM
monitor to trace an unsuccesful call and contact your
local support group.

Yes

Contact your local support Yes
group.

List of alarms
51101 major

VoIP Gateway

VoIP Gateway
dropped connected
call from DN
to DN : .

The call has dropped, pos- Yes
sibly due to incompatible
codecs, network errors, or
protocol problems. If problem persists contact your
local support group.

Yes

51901 critical

VoIP Gateway

VoIP Gateway seri- Contact your local support Yes
ous system error. group.

Yes

51903 critical

VoIP Gateway

VoIP Gateway exception error.

Contact your local support Yes
group.

Yes

51904 critical

VoIP Gateway

VoIP Gateway exception error.

Contact your local support Yes
group.

Yes

52000 critical

Media Path
Server

MPS unable to allo- Reboot system and if prob- Yes
cate memory. MPS lem persists contact your
service aborted.
local support group.

Yes

52001 critical

Media Path
Server

MPS unable to ini- Contact your local support Yes
tialize MPSMI. MPS group.
service aborted.

Yes

52002 critical

Media Path
Server

MPS unable to con- Contact your local support Yes
nect to MSM. MPS group.
service aborted.

Yes

52003 critical

Media Path
Server

Contact your local support Yes
group.

Yes

52004 critical

Media Path
Server

MPS unable to open
FUMP channels.
MPS service aborted.
MPS FUMP channel not ready. MPS
service aborted.

Contact your local support Yes
group.

Yes

List of alarms
52005 critical

Media Path
Server

MPS reset by network manager.

Contact your local support Yes
group.

Yes

52006 critical

Media Path
Server

Contact your local support Yes
group.

Yes

52007 critical

Media Path
Server

MPS received connection lost from
MSM. MPS service
aborted.
MPS unable to create event. MPS service failed to start.

Contact your local support Yes
group.

Yes

52008 critical

Media Path
Server

MPS unable to ini- Contact your local support Yes
tialize NNU mesgroup.
saging framework.

Yes

52009 critical

Media Path
Server

MPS unable to ini- Contact your local support Yes
group.
tialize message
loop thread.

Yes

52013 warning Media Path
Server

MPS codec incom- Contact your local support Yes
group.
patible, call
dropped.

52014 warning Media Path
Server

MPS endpoint reg- Contact your local support Yes
istration failed.
group.

53000 critical

Media Gate- MGS Exception
way Server software error.

Contact your local support Yes
group.

Yes

53001 critical

Media Gate- MGS shutting down Contact your local support Yes
way Server due to gateway cre- group.
ation failure.

Yes

53002 critical

Media Gate- MGS shutting down Contact your local support Yes
way Server due to gateway ini- group.
tialization error.

Yes

53003 critical

Media Gate- MGS shutting down Contact your local support Yes
way Server due to a fatal error. group.

Yes

53004 critical

Media Gate- MGS shutting down Contact your local support Yes
way Server due to MSM com- group.
munication failure.

Yes

53005 critical

Media Gate- MGS shutting down Contact your local support Yes
way Server due to MPS com- group.
munication failure.

Yes

List of alarms
53006 critical

Media Gate- MGS shutting down Contact your local support Yes
way Server due to resource lim- group.
its query failure.

Yes

53007 critical

Media Gate- MGS shutting down Contact your local support Yes
way Server due to configuration group.
query failure.

Yes

53008 critical

Media Gate- MGS MediaTrans- Contact your local support Yes
way Server port Received bad group.
ports:
.
Media Gate- MGS MediaTrans- Contact your local support Yes
way Server port Codec and/or group.
frames per packet
mismatch .
Media Gate- MGS MediaTrans- Contact your local support Yes
way Server port: Transport mis- group.
match .

Yes

Contact your local support Yes
group.

Yes

Contact your local support Yes
group.

Yes

Contact your local support Yes
group.

Yes

No Action Required as ser- Yes
vice manager will restart.

53020 warning Media Gate- Insufficient DSP re- If the problem persists, in- Yes
way Server sources for G.711. crease the number of DSP
on the system.

Yes

53021 warning Media Gate- Insufficient DSP re- If the problem persists, in- Yes
way Server sources for G.729. crease the number of DSP
on the system.

Yes

53009 critical

53010 critical

53011 critical

53012 critical

Media Gate- MGS MsmProxy::
way Server returned error .
Media Gate- MGS :: returned
error .

53018 critical

Media Gate- MGS ResourceMeway Server diaController::(OID=)
DSP Task Lost.
53019 informa- Media Gate- MGS Shutting down
tion
way Server due to IP address
change.

List of alarms
53022 warning Media Gate- Insufficient DSP re- If the problem persists, in- Yes
way Server sources for T.38.
crease the number of DSP
on the system.

Yes

56003 major

IP Telephony IP Telphony Provid- Contact your local support Yes
Provider
er fatal error was
group.
detected.

Yes

56004 minor

IP Telephony IP Telphony Provid- Contact your local support Yes
Provider
er error was detect- group.
ed.

56005 major

IP Telephony IP Telphony Provid- Contact your local support Yes
Provider
er software excep- group.
tion.

Yes

56006 minor

IP Telephony IP Telphony Provid- Contact your local support Yes
Provider
er shutting down
group.
due to fatal error.

Yes

Check your firmware on the Yes
system to ensure it’s the
same revision as the main
office.

57002 warning Survivable
Remote
Gateway

Survivable Remote No Action Required.
Gateway - DN:XXX,
Test Local Mode.

57003 warning Survivable
Remote
Gateway

Survivable Remote
Gateway - DN:XXX,
Local Mode – Firmware is out of sync
with Main Office
Call Server.

57004 warning Survivable
Remote
Gateway

Survivable Remote No Action Required.
Gateway - DN:XXX,
Local Mode – Set
Firmware Upgrade
in Progress.

Yes

List of alarms
57005 warning Survivable
Remote
Gateway

Survivable Remote No Action Required.
Gateway - DN:XXX,
Normal Mode – Set
Redirected to Main
Office.

Yes

57006 warning Survivable
Remote
Gateway

Survivable Remote No Action Required.
Gateway - DN:XXX,
Local Mode – Redirection Pending
(Set on call).

Yes

57007 warning Survivable
Remote
Gateway

Survivable Remote No Action Required.
Gateway - DN:XXX,
Local Mode – Firmware Upgrade
Pending (Set on
call).

Yes

57008 warning Survivable
Remote
Gateway

Survivable Remote Check your local configura- Yes
Gateway - DN:XXX, tion in the system.
Local Mode – Main
Office Parameters
Not Provisioned.

57250 minor

Survivable Remote Check your configuration in Yes
Gateway - DN:XXX, the main office.
Invalid ID (1) – No
endpoint in Gatekeeper database.

Survivable
Remote
Gateway

List of alarms
57251 minor

Survivable
Remote
Gateway

Survivable Remote Check your configuration in Yes
Gateway - DN:XXX, the main office.
Invalid ID (2) – ID
unknown within the
Call Server.

57252 minor

Survivable
Remote
Gateway

Survivable Remote Check your configuration in Yes
Gateway - DN:XXX, the main office.
Invalid ID (3) – Endpoint in Gatekeeper
database is Originating Call Server.

57253 major

Survivable
Remote
Gateway

Survivable Remote
Gateway - DN:XXX,
Local Mode – Net
Connect Server Unreachable.

Check your local configura- Yes
tion, network connectivity
and ensure the main office
is on line.

Yes

57500 major

Survivable
Remote
Gateway

Survivable Remote
Gateway - DN:XXX,
Local Mode – Main
Office TPS Unreachable.

Check your local configura- Yes
tion, network connectivity
and ensure the main office
is on line.

Yes

57501 major

Survivable
Remote
Gateway

Survivable Remote
Gateway - DN:XXX,
Local Mode – Firmware is not available
on the SRG.

Check your firmware on the Yes
system to ensure it’s the
same revision as the main
office.

Yes

List of alarms
57750 critical

Survivable
Remote
Gateway

Survivable Remote Contact your local support Yes
Gateway - SRG ter- group.
minated unexpectedly.

Yes

60005 critical

LAN Driver

LAN Driver - Duplicate IP address detected on startup of
LAN interface.

Check in diagnostics logs Yes
for messages log for futher
information. Also Check
your network to ensure no
other devices are using the
same IP address as the
system.

Yes

62009 warning LAN Driver

Customer LAN is
configured as a
DHCP client but the
address could not
be obtained from
the DHCP server.

Verify connectivity to the Yes
DHCP server or assign
static address to the Customer LAN.

Yes

74200 major

NAT Dial-In - NAT
Kernel Loadable
Module is not responding

No action required if a NAT Yes
Kernel Loadable Module
patch has been applied or a
system startup failure has
occurred. Otherwise, contact your local support
group.

Yes

NAT Dial-In

List of alarms
74201 warning NAT Dial-In

NAT Dial-In - "LAN
side" addresses in
the NAT configuration of all accounts
do not fall in the
customer LAN subnet on account .

Ensure that the NAT map- Yes
ping is updated accordingly. This may occur following
either a system restore or a
change in the customer
LAN subnet where the customer LAN subnet conflicts
with the NAT rules.

74202 warning NAT Dial-In

NAT Dial-In - "DialIn" address found in
customer LAN subnet for account:
.

List of alarms
74203 minor

NAT Dial-In

NAT Dial-In - Error
reading from account database for

Yes
Retry the refresh on the
screen or try again later. Alternatively, restart the
BCM_NATProviderAgent
Service. If the problem persists, restart the WANServiceMgr Service which will
cause all dialup connections to be reset.

74204 minor

NAT Dial-In

NAT Dial-In - Error Retry again later or reboot Yes
writing to account the BCM.
database

74205 minor

NAT Dial-In

NAT Dial-In - Error Disconnect and retry the
enabling NAT Rules Dial-In connection.
for account on

Yes

List of alarms
74206 minor

NAT Dial-In

NAT Dial-In - Error
disabling NAT
Rules for account
on

Restart the WANService- Yes
Mgr Service. As a side effect, all Dialup connections
will be disconnected.

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Avaya Nortel Business Communications Manager 450 1 0 Fault And Performance Management Users Manual [NN40160 701] 1.0

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