Avaya Nortel Business Communications Manager 450 1 0 Fault And Performance Management Users Manual [NN40160 701] 1.0
2015-06-01
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- Contents
- New in this release 7
- Introduction 9
- Fault and performance management fundamentals 11
- Using the BCM450 fault management system 19
- Alarm Severity reference 27
- System metrics monitoring 29
- Telephony metrics monitoring 37
- System LEDs reference 61
- List of alarms 63
- New in this release
- Introduction
- Fault and performance management fundamentals
- Using the BCM450 fault management system
- Alarm Severity reference
- System metrics monitoring
- Telephony metrics monitoring
- System LEDs reference
- List of alarms
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Nortel Business Communications Manager 450 1.0
Fault and Performance
Management
Release 1.0
Document Revision 01.01
NN40160-701
Document status: Standard
Document issue: 01.01
Document date: August 2008
Product release: BCM450 1.0
Job function: Fault and Performance
Type: Technical Publication
Language type: EN
Copyright © 2008 Nortel Networks.
All Rights Reserved.
NORTEL, the globemark design, and the NORTEL corporate logo are trademarks of Nortel
Networks.
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
Contents
New in this release 7
Features 7
Fault management 7
System metrics 7
Telephony metrics 7
LED status 7
Alarms 7
Introduction 9
Fault and performance management fundamentals 11
BCM450 fault management scope 11
BCM450 alarms 12
Alarms and log files 12
Alarm severities 12
Alarm administration 12
Alarms & the Alarms Panel 13
Alarm banner 13
Alarm set 14
Alarms and LEDs 15
SNMP traps manager for remote monitoring 16
Alarm configuration scope 17
Using the BCM450 fault management system 19
Administering alarms 19
Monitoring an alarm condition 19
Acknowledging an alarm 20
Clearing the alarm log 21
Using the alarm banner 21
Including or omitting acknowledged alarms in the Alarm Banner 21
Using the alarm set 22
Configuring the alarm set 22
Clearing an alarm from the alarm set 22
Responding to LED indicators 22
Reset the status LED 22
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
Configuring alarm behaviour 23
Enabling or disabling SNMP traps for alarms 23
Enabling or disabling monitoring for selected alarms 24
Monitoring settings for the alarm set 24
Testing an alarm 25
Alarm Severity reference 27
Alarm Severities 27
Default mapping of severity levels 27
Alarm graph colours in Element Manager 28
System metrics monitoring 29
QoS Monitoring 29
Configuring the QoS monitor 31
Configuring QoS logging attributes 31
Viewing QoS logs 32
UPS metrics 33
Accessing the UPS status 34
NTP metrics 34
Accessing the NTP metrics 35
Telephony metrics monitoring 37
Proactive Voice Quality Management 37
Setting the PVQM threshold settings 39
Viewing PVQM telephony metrics 43
Activity Reporter Basic 44
Enabling Activity Reporter Basic 44
Disabling Activity Reporter Basic 45
Trunk module metrics 46
Viewing the trunk module status 46
Viewing performance history information 46
Viewing D-channel information 47
Disabling or enabling a B-channel setting 47
Provisioning a PRI B-channel 48
Trunk module CSU statistics 48
BCM450 trunk module CSU statistics navigation 49
Enabling the internal CSU 50
Checking the performance statistics 50
Checking the CSU alarms 51
Checking carrier failure alarms 51
Checking bipolar violations 52
Checking short-term alarms 53
Checking defects 53
Viewing CSU alarm history 54
CbC limit metrics 54
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Fault and Performance Management
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Accessing CbC limit metrics 54
Clearing CbC limit metrics 56
Hunt group metrics 56
Accessing Hunt Group metrics 56
Resetting the Hunt Group metrics 58
PSTN Fallback metrics 58
Accessing PSTN Fallback metrics 58
Resetting PSTN Fallback metrics 59
System LEDs reference 61
System status monitor LEDs 61
List of alarms 63
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
New in this release
This is the initial release of the BCM450 platform. This document contains
information about the alarms and performance metrics supported in the
BCM450 system in Release 1.0.
Navigation
•Features (page 7)
Features
This document contains information about the following features in Release
1.0.
Fault management
You can view and manage alarms and SNMP traps on the system. For more
information, see Using the BCM450 fault management system (page 19).
System metrics
You can view detailed information about the performance of the BCM450 and
about the performance of system resources. For more information, see
System metrics monitoring (page 29).
Telephony metrics
You can view detailed information about the performance of telephony
services on the BCM450 system. For more information, see Telephony
metrics monitoring (page 37).
LED status
The LEDs on the BCM450 hardware provide information about the status of
the system. For more information, see System LEDs reference (page 61).
Alarms
This document provides a list of alarms supported on the BCM450 system.
For detailed information about the alarms, see List of alarms (page 63).
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
Introduction
This document contains information about how to manage alarms generated
by the BCM450 system and administer alarm settings.
Navigation
•Fault and performance management fundamentals (page 11)
•Using the BCM450 fault management system (page 19)
•Alarm Severity reference (page 27)
•System metrics monitoring (page 29)
•Telephony metrics monitoring (page 37)
•System LEDs reference (page 61)
•List of alarms (page 63)
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10 Introduction
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
Fault and performance management
fundamentals
This section provides information contains information about managing
alarms generated by the system and administering alarm settings.
Navigation
•BCM450 fault management scope (page 11)
•BCM450 alarms (page 12)
•Alarm administration (page 12)
•Alarms and LEDs (page 15)
•SNMP traps manager for remote monitoring (page 16)
•Alarm configuration scope (page 17)
BCM450 fault management scope
You can view and manage real-time alarms generated by the BCM450
system. Alarms arise from components that run on the system; these alarms
indicate faults or informational conditions that may require resolution from the
system administrator. Examples of alarm conditions include:
• a T1 circuit on the system is down
• an administrator stopped a service that runs on the BCM450
You can receive alarm information through any of the following means:
• the Alarms Panel in the BCM450 Element Manager
• the Alarm Banner in the BCM450 Element Manager
• core telephony alarms on the alarm set
• Simple Network Management Protocol (SNMP) traps for remote
management of faults
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Fault and Performance Management
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You can manage alarms and alarm information by:
• configuring alarm settings, for example, filter alarms so that only the
desired subset of alarms display in the BCM450 Element Manager Alarms
Panel are sent as SNMP traps
• administering alarms, for example, acknowledge selected alarms and
clear the alarm log
BCM450 alarms
Software components that run on the BCM450 system generate alarms
related to BCM450 services and applications.
Each component includes a range of alarm IDs, so each BCM450 alarm
retains a unique alarm ID.
Alarms and log files
The system logs all alarms that appear in the BCM450 Element Manager
Alarms Panel in the alarms.systemlog file. This file is capped at 1 MB in size;
when the file reaches this size, the system creates a new alarms.systemlog
file. The BCM450 keeps the current file as well as three previous files. A new
file starts when the BCM450 system reboots.
You can retrieve the alarms.systemlog files (the current file and the three
previous files) from the BCM450 system using the Log Management task in
the BCM450 Element Manager. You can view the files using the BCM450 Log
Browser. For more information, see the BCM450 Administration and Security
Guide (NN40160-601).
Alarm severities
By default, alarms display in the Alarm Banner. The BCM450 sends SNMP
traps for alarms with a severity of Major and Critical with the exception of
PVQM alarms; for these alarms, the BCM sends SNMP traps for all severity
levels.
Alarm administration
Alarm information can be delivered to you by any of the following means:
• on a table on the alarms panel
• on the alarm banner on the bottom right corner of the Element Manager
• on the alarm set
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
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Alarms & the Alarms Panel
You can view real-time alarm information using the Alarms Panel in the
BCM450 Element Manager. Each alarm has a unique identifier. Alarms are
displayed in the Alarms table, sorted by date and time by default, with the
newest at the top of the table. The Alarms table displays from 50 to 400
alarms. For information about modifying the maximum number of alarms that
are displayed, see Configuring the alarm set (page 22).The Alarms table
contains the following elements:
• Time — the date and time of the alarm
• Alarm Acked — indicates whether the BCM Element Manager has
acknowledged the alarm.
• Alarm ID — the unique alarm ID associated with the alarm
• Severity — the severity of the alarm (Critical, Major, Minor, Warning, and
Information)
• Problem Description — a description of the alarm condition
• Component ID — the process that has generated the alarm, in a 3-part DN
format. The component ID always identifies the system as a BCM,
includes the name of the system that generated the alarm, and identifies
the component that generated the alarm. In this way, remote monitoring
stations can easily identify what type of system generated an SNMP trap
and which system generated the trap.
When you select an alarm in the table, an Alarm Details pane is displayed for
the selected alarm. The Alarm Details pane displays the following information:
• Time — the date and time of the alarm
• Problem description — a description of the alarm condition
• Problem resolution — the course of action for the alarm
You can acknowledge an alarm to indicate that you have taken care of the
alarm . You can specify whether to include acknowledged alarms in the Alarm
Banner so that the alarm count remains concise. For more information about
the Alarm Banner, see Alarm banner (page 13).
Alarm banner
You can use the Alarm Banner in the BCM450 Element Manager to view
current alarm counts and recent alarm activity on the BCM450 system. The
Alarm Banner appears on the bottom-right corner of the BCM450 Element
Manager window. The Alarm Banner is visible at all times, so you do not have
to navigate to the Alarms Panel to view alarms. If you notice a change in alarm
conditions in the Alarm Banner — for example a red spike in the Critical
category — you can navigate to the Alarms Panel to view the actual alarm.
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14 Fault and performance management fundamentals
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
Alarm banner
The Alarm Banner provides counts of Critical, Major, Minor, and Warning
alarms; Information alarms are not included. You can specify whether to
include acknowledged alarms in the Alarm Banner.
Each alarm severity counter has a graph, which represents a data sample of
the last 20 polling intervals. The graph has a color to indicate a data change.
The colors are as follows:
The system polls for new alarms every 30 seconds by default.
If you clear the alarm log from the BCM450 Element Manager, the alarms
displayed on the Alarm Banner are also cleared and reset to 0.
Alarm set
You can view core telephony alarms on a telephone set on the BCM450
system. This allows a system administrator to monitor alarm activity without
having a BCM450 Element Manager and a personal computer.
You can specify the telephone to serve as the alarm set in the BCM450
Element Manager. The telephone set used for alarms must have a 2-line
display and three soft keys.
The alarm set displays an alarm as follows:
XXXXX-YYYY
Where XXXXX is the alarm ID and YYYY is additional alarm information.
Table 1 Alarm graph colours
Color Indicates
Green There are no alarms of this severity, or there are
alarms of this severity but the count has decreased
since the last polling interval.
Yellow There are alarms of this severity, but they are older
than at least 1 polling interval.
Red A new alarm has occurred since the last polling
interval.
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Fault and Performance Management
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The following options are available when an alarm is generated to the alarm
set:
• Time — indicates the date and time when the alarm occurred
• Clear — use this soft key to remove the alarm from the alarm set.
Attention: Clearing an alarm from the alarm set does not change the status
of alarms on the BCM450 Element Manager or reset the LEDs on the front
pane of the unit.
Attention: When an alarm is dislayed on the alarm set, it remains visible
until you clear the alarm using a softkey on the alarm set. More recent alarms
will not be displayed until the current alarm is cleared on the alarm set.
The following figure shows an example of an alarm on the alarm set.
Figure 1 Alarm set alarm
Alarms and LEDs
When an alarm condition occurs on the system, the Status LED on the front
of the Nortel Business Communications Manager 450 1.0 main unit changes
to reflect the alarm condition. In normal operation, both LEDs are green. All
alarms with a severity of Major and Critical change the Status LED to solid red
on the Nortel Business Communications Manager 450 1.0 front pane, except
in the event of a Failed Startup Profile, which is indicated by a flashing red
LED.
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Using the Nortel Business Communications Manager 450 1.0 Element
Manager, you can reset the Status LEDs on the front pane of the Nortel
Business Communications Manager 450 1.0 to a normal state.
For information about LEDs and what they indicate, see System LEDs
reference (page 61).
Attention: Once the Status LED has changed to red in response to a Critical
or Major alarm condition, it remains in the alarmed state until you reset it
using the Nortel Business Communications Manager 450 1.0 Element
Manager.
SNMP traps manager for remote monitoring
You can use an SNMP trap manager to remotely monitor BCM450 alarms via
SNMP traps. A trap is an indication from the BCM450 system to configured
trap managers that an alarm has occurred in the BCM450 system. Any
BCM450 alarm can generate an SNMP trap.
If you want the BCM450 to send SNMP traps, you must first configure the
SNMP agent using the BCM450 Element Manager. You must enable an
SNMP agent and then configure how the system handles SNMP trap
notifications. For information about configuring SNMP settings, see Enabling
or disabling SNMP traps for alarms (page 23).
The BCM450 system uses the Small Site Events Management Information
Base (MIB) for alarms. The trap format is specified in this MIB. You capture
and view traps using any standard SNMP fault monitoring framework or trap
watcher.
By default, the BCM450 sends SNMP traps for alarms with a severity of Major
and Critical. The only exception is PVQM alarms; for these alarms, the BCM
send SNMP traps for all severity levels. You can change the default alarms
that are set for SNMP to limit the volume and type of SNMP information, and
to control essential information that is transferred on the network. For
information about how to change the default alarms, see Configuring the
alarm set (page 22).
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
Alarm configuration scope
Although the BCM450 system provides a default mapping of alarms that are
displayed in the Alarms table and that are sent as an SNMP trap, you may
want to monitor additional alarms using either of these means, or you may
want to reduce the number of alarms that are displayed in the Alarms table or
sent via SNMP traps.You can specify how each alarm is handled, according
to your business requirements.
You can specify the following settings for alarms:
• the maximum number of alarms to display in the Alarms Panel (from 50 to
400)
• whether to enable or disable SNMP traps for selected alarms; by default,
the system sends all Critical and Major alarms as SNMP traps if you
specify one or more trap destinations
• whether to display selected alarms in the Alarms table; by default all
Critical, Major, Minor, and Warning alarms are displayed in the Alarms
table
• whether to display selected alarms on the alarm set; by default, only core
telephony Critical and Major alarms are sent to this set
You can also test a selected alarm. This allows you to test whether the LED or
SNMP traps are functioning as expected. Testing an alarm generates an
alarm in the system. Alarms generated using the Test Alarm feature are
identified in the Alarms table by the words “Test Event” in the alarm Problem
Description field.
For information about using SNMP to monitor the BCM450 system, see the
BCM450 Configuration—Telephony Guide (NN40160-502).
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Fault and Performance Management
NN40160-701 01.01 Standard
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Copyright © 2008, Nortel Networks
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
Using the BCM450 fault management
system
This section describes how to manage alarms generated by the BCM450
system and administer alarm settings.
Using the BCM450 fault management system navigation
•Administering alarms (page 19)
•Using the alarm banner (page 21)
•Using the alarm set (page 22)
•Responding to LED indicators (page 22)
•Configuring alarm behaviour (page 23)
Administering alarms
This section contains information on the following topics:
•Monitoring an alarm condition (page 19)
•Acknowledging an alarm (page 20)
•Clearing the alarm log (page 21)
Monitoring an alarm condition
Use the following procedure to monitor an alarm condition.
Procedure steps
Step Action
1Click the Administration tab.
2Open the General folder, and then click the Alarms task.
3The Alarms page opens.
4In the Alarms Panel table, select an alarm.
5The Alarm Details pane displays below the Alarms table.
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20 Using the BCM450 fault management system
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
6To change the order of columns in the Alarm table, select a column and drag
it left or right to the desired location, and release it.
7To view a column by ascending or descending order, click the column
heading.
8To sort columns, right-click a column heading.
9The Sort dialog box opens.
10 Sort columns as required, and then click OK.
11 The columns in the Alarms table are sorted according to your
specifications.
--End--
Acknowledging an alarm
Use the following procedure to acknowledge an alarm.
Procedure steps
Step Action
1Click the Administration tab.
2Open the General folder, and then click the Alarms task.
The Alarms pane opens.
3In the Alarms table, select the alarm you want to acknowledge.
The Alarm Details pane is displayed below the Alarms table.
4On the Alarms Details pane, click the Acknowledge Alarm button.
A check box appears in the Alarm Acked column in the Alarms table for
this alarm.
Attention: Acknowledging the alarm does not clear the alarm; it indicates only that
you have noted it.
--End--
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Using the BCM450 fault management system 21
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
Clearing the alarm log
Use the following procedure to clear the alarm log.
Procedure steps
Step Action
1Click the Administration tab.
2Open the General folder, and then click the Alarms task.
The Alarms pane opens.
3On the Alarms pane, click the Clear Alarm Log button.
The Alarms table is cleared. You will be able to see all new alarms only after
the next alarm polling interval.
--End--
Using the alarm banner
Use the alarm banner to view current alarm counts and recent alarm activity
on the BCM450 system.
Including or omitting acknowledged alarms in the Alarm Banner
Use the following step to include or omit acknowledged alarms in the Alarm
Banner.
Procedure steps
Step Action
1Select or clear the Include Acked Alarms check box in the Alarm Banner.
--End--
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22 Using the BCM450 fault management system
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
Using the alarm set
Use the alarm set to monitor alarm activity without having a BCM450 Element
Manager and a personal computer.
Configuring the alarm set
Use the following steps to configure the alarm set.
Procedure steps
Step Action
1Click the Configuration tab.
2Open the Telephony folder.
3Open the Global Settings folder, and then click the Feature settings task.
The Feature Settings page opens.
4In the Feature Settings area, enter the DN of the telephone set that you
want to use for the alarm set in the Alarm Set field.
--End--
Clearing an alarm from the alarm set
Use the following step to clear an alarm from the alarm set.
Procedure steps
Step Action
1On the alarm set, press the Clear soft key. The alarm is cleared from the
alarm set.
--End--
Responding to LED indicators
Use the BCM450 Element Manager to reset the Status LEDs on the front
panel of the BCM450 to a normal state.
Reset the status LED
Use the following steps to reset the status LED.
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Using the BCM450 fault management system 23
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
Procedure steps
Step Action
1Click the Administration tab.
2Open the General folder, and then click the Alarms task.
The Alarms pane opens
3On the Alarms pane, click the Reset LEDs button.
4The Status LED on the front panel of the BCM450 is reset from red to
normal operation green.
--End--
Configuring alarm behaviour
Configure alarm behaviour to specify the following settings for alarms:
• the maximum number of alarms to display in the Alarms Panel (from 50 to
400)
• whether to enable or disable SNMP traps for selected alarms; by default,
all Critical and Major alarms are sent as SNMP traps if you have specified
one or more trap destinations
• whether to display selected alarms in the Alarms table; by default all
Critical, Major, Minor, and Warning alarms are displayed in the Alarms
table
• whether to display selected alarms on the alarm set; by default, only core
telephony Critical and Major alarms are sent to this set
Enabling or disabling SNMP traps for alarms
Use the folloing procedure to enable ot disable SNMP traps for alarms.
Procedure steps
Step Action
1Click the Administration tab.
2Open the General folder, and then click the Alarm Settings task.
3In the Alarm Settings table, select an alarm.
4In the Enable SNMP Trap column, select or clear the check box to enable
or disable SNMP traps for the selected alarm. If you select the check box for
a selected alarm, an SNMP trap will be generated if that particular alarm
condition occurs.
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24 Using the BCM450 fault management system
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
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--End--
Enabling or disabling monitoring for selected alarms
Use the following procedure to enable or disable alarms.
Procedure steps
Step Action
1Click the Administration tab.
2Open the General folder, and then click the Alarm Settings task.
The Alarm Settings pane opens.
3In the Alarms Settings table, select an alarm.
4In the Enable GUI View column, select or clear the check box to enable or
disable a view of the selected alarm in the Alarms Panel. If you clear the
check box for a selected alarm, the alarm will not be displayed in the Alarms
table if that particular alarm condition occurs in the system.
--End--
Monitoring settings for the alarm set
Use the following procedure to monitor settings for the alarm set.
Procedure steps
Step Action
1Click the Administration tab.
2Open the General folder, and then click the Alarm Settings task.
The Alarm Settings pane opens.
3In the Alarms table, select an alarm.
4The Enable Alarm Set column indicates whether the alarm will display on
the alarm set.
--End--
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Using the BCM450 fault management system 25
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
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Testing an alarm
Use the following procedure to test an alarm.
Procedure steps
Step Action
1Click the Administration tab.
2Open the General folder, and then click the Alarm Settings task.
The Alarm Settings pane opens.
3In the Alarm Settings table, select an alarm.
4Click the Test Alarm button.
In the Alarms table, “Test Event” is displayed in the alarm Problem
Description field.
--End--
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26 Using the BCM450 fault management system
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
Alarm Severity reference
This section contains information about Alarm Severities, default mapping of
security levels, and Alarm graph colours in Element Manager.
Navigation
•Alarm Severities (page 27)
•Default mapping of severity levels (page 27)
•Alarm graph colours in Element Manager (page 28)
Alarm Severities
Alarm severities are as follows:
Default mapping of severity levels
Use the following table to view the default mapping of each severity level
against the Alarms Panel, alarms set, LEDs, and SNMP.
Table 2 Alarm severities
Alarm Severity Description
Critical Immediate corrective action is required due to conditions such as loss of service,
loss of bandwidth, outage, loss of data, and/or functionality
Major Urgent corrective action is required due to conditions such as pending loss of
service, outage, loss of data, and/or functionality
Minor Corrective action is required to prevent eventual service-affecting degeneration
Warning Indicates the detection of a potential or impending service-affecting condition and
that some diagnostic action is required
Information Indicates audit-type information, such as configuration changes
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Fault and Performance Management
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Alarm graph colours in Element Manager
Use the following table to view alarm graph colours in Element Manager.
Table 3 Default mapping of severity levels
Alarm Severity Alarms Panel LEDs SNMP Alarm Set (core
telephony alarms only)
Critical Yes Yes Yes Yes
Major Yes Yes Yes Yes
Minor Yes No No No
Warning Yes No No No
Information Yes No No No
Table 4 Alarm graph colours in Element Manager
Color Indicates
Green There are no alarms of this severity, or there are alarms of this severity but the
count has decreased since the last polling interval.
Yellow There are alarms of this severity, but they are older than at least 1 polling interval.
Red A new alarm has occurred since the last polling interval.
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
System metrics monitoring
You can use the Element Manager to view detailed information about the
performance of the BCM450 and about the performance of system resources.
This chapter provides procedures for monitoring quality of service (QoS) and
other system metrics.
Using the Element Manager, you can monitor overall system performance and
other performance-related information.
You monitor system metrics using the following tools:
• UPS Status
• NTP Metrics
This section contains information on the following topics:
•QoS Monitoring (page 29)
•UPS metrics (page 33)
•NTP metrics (page 34)
QoS Monitoring
QoS Monitor monitors the quality of service (QoS) of IP trunk services. The
tool periodically monitors the delay and packet-loss of IP networks between
two peer gateways. The main objective of the QoS Monitor is to allow new IP
telephony calls to fall back to the PSTN if the voice quality of the IP network
falls below the specified transmit threshold.
For information about setting the transmit threshold, see Nortel Business
Communications Manager 450 1.0 Configuration—Telephony (NN40160-
502). You can set the threshold in the Element Manager in the Telephony
Resources panel.
QoS system metrics monitoring procedures
This task flow shows you the sequence of tasks you perform to monitor QoS
statistics on the BCM450 system. To link to any procedures, click on QoS
system metrics monitoring procedures navigation (page 30).
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Copyright © 2008, Nortel Networks
Figure 2 QoS system metrics monitoring procedures
QoS system metrics monitoring procedures navigation
•Configuring the QoS monitor (page 31)
•Configuring QoS logging attributes (page 31)
•Viewing QoS logs (page 32)
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Configuring the QoS monitor
You configure the QoS Monitor using the QoS Monitor panel on the
Administration tab. You can configure the following:
• the monitoring mode
• logging parameters
Procedure steps
Step Action
1Click the Administration tab.
2In the Navigation tree, click System Metrics >QoS Monitor.
3From the Monitoring Mode drop-down menu, select a monitoring mode.
--End--
Configuring QoS logging attributes
Configure the logging attributes to set the size and frequency of QoS logs.
Procedure steps
Step Action
1Click the Administration tab.
2In the Navigation tree, click System Metrics>QoS Monitor.
3In the Logging area, select or deselect the Enable Logging checkbox.
4In the Maximum log file size field, type the value of the maximum log size
allowed.
Table 5 Variable definitions
Variable Value
Disabled —
Enabled in Link-Monitor mode Continuously test the connection between the BCM450 and
remote endpoints.
Enabled in QoS-Monitor mode Select this option if you want to calculate MOS values for each
endpoint, determine whether the connection has fallen below a
specific threshold, send MOS scores to FCAPS applications, and
create a log history of the MOS scores.
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32 System metrics monitoring
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5In the Logging Frequency field, type the value of the interval between logs.
After the interval you specified, the QoS system metrics appear in the Mean
Opinion Scores table.
--End--
Viewing QoS logs
The Mean Opinion Scores table displays the current network quality
described as a Mean Opinion Score (MOS) for each IP destination. You can
view the MOS mapping. Unlike the BCM 3.x where both transmit and receive
values were reported, the QoS Monitor collects only the transmit values.
Procedure steps
Step Action
1Click the Administration tab.
2In the Navigation tree, click System Metrics>QoS Monitor.
The QoS system metrics appear in the Mean Opinion Scores table.
3To update the MOS table with the most current values, select View >
Refresh, press F5, or select the Refresh icon from the toolbar.
--End--
Table 6 Variable definitions
Variable Value
Enable Logging Enable the check box if you want to enable the logging of MOS
scores.
Maximum log file size Enter a value for the maximum size of the log file, from 1 to 10240
kilobytes (KB). The default is 10 KB.
Logging Frequency Enter the time interval between each MOS log: 1 to 1440
minutes. The default is 1 minutes.
Table 7 Variable definitions
Variable Value
Name Displays the name of the Remote Gateway.
IP Address Displays the IP address of the Remote Gateway.
QoS Indicator Displays a text description of the current MOS value. The MOS
values can be Poor, Fair, Good or Excellent.
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UPS metrics
The BCM450 can support an Uninterruptible Power Supply (UPS) device to
ensure continuous operation during power interruption and failure conditions.
The UPS feature provides power source monitoring and battery backup so
that critical system functionality required to maintain and provide warning time
to either correct the problem or to activate a contingency plan for impacted
services is possible. UPS is described in Nortel Business Communications
Manager 450 1,0 Installation — System (NN40160-301) and BCM450
Installation Checklist and Quick Start Guide (NN40160-300).
The UPS connects and communicates with the BCM450 through USB. Enable
the UPS feature by plugging the UPS USB cable into the BCM450 USB
connector before you power up the BCM450. The UPS must be present during
the boot up process for the BCM450 to function.
G.711 Displays the current MOS value calculated when using a G.711
aLaw codec to transmit VoIP packets to this Remote Gateway.
The MOS can be a value from 0.00 to 5.00, where 0.00 is the
worst score (Poor) and 5.00 is best score (Excellent).
G.723-5.3kbit/s Displays the current MOS value calculated when using a G.723
5.3 kbit/s codec to transmit VoIP packets to this Remote
Gateway.
The MOS can be a value from 0.00 to 5.00, where 0.00 is the
worst score (Poor) and 5.00 is best score (Excellent).
G.723-6.3kbit/s Displays the current MOS value calculated when using a G.723
6.3 kbit/s codec to transmit VoIP packets to this Remote
Gateway.
The MOS can be a value from 0.00 to 5.00, where 0.00 is the
worst score (Poor) and 5.00 is best score (Excellent).
G.729 Displays the current MOS value calculated when using a G.729
codec to transmit VoIP packets to this Remote Gateway.
The MOS can be a value from 0.00 to 5.00, where 0.00 is the
worst score (Poor) and 5.00 is best score (Excellent).
G.729A Displays the current MOS value calculated when using a G.729A
codec to transmit VoIP packets to this remote Gateway.
The MOS can be a value from 0.00 to 5.00, where 0.00 is the
worst score (Poor) and 5.00 is best score (Excellent).
Table 7 Variable definitions
Variable Value
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The UPS Status panel tracks occurrences of alarms pertaining to UPS
operation. These alarms are also sequentially viewable in the Alarm panel.
The metrics correspond to alarms in the BCM450 and appear in the alarm
panel as well.
Accessing the UPS status
Complete this procedure to verify the status of the UPS before you boot up the
BCM450 system.
Procedure steps
Step Action
1Click the Administration tab.
2In the Navigation tree, click System Metrics >UPS Metrics > Status tab.
The status of the UPS appears. The UPS Status panel confirms that a UPS
is connected including model and serial number, its current status, and
provides a read out of the current values. Additionally, an indication is given
whether the value is within the normal range or not.
3To check the metrics of the UPS, click the Metrics tab.
The metrics information appears in the panel.
--End--
NTP metrics
Using Network Time Protocol (NTP), you can configure the time on the
BCM450 indirectly from a single time server. NTP is a network protocol
designed to synchronize the clocks of computers over an IP network. The NTP
Metrics provide an overview of the integrity of the NTP time source. If the
BCM450 clock control has not been configured to use NTP
(Configuration>System>Date & Time), then the NTP Metrics panel displays
no data.
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Accessing the NTP metrics
Complete this procedure to view NTP metrics.
Procedure steps
Step Action
1Click the Administration tab.
2In the Navigation tree, click System Metrics>NTP Metrics.
The NTP metrics appear in the panel.
--End--
Table 8 Variable definitions
Variable Value
Last Synchronized When the last synchronization occurred.
Minimum time difference (s) The minimum time change that occurred since NTP was running.
Maximum time difference (s) The maximum time difference that occurred since NTP was
running.
Last Synchronization Status The results of the last synchronization: successful or
unsuccessful. If unsuccessful the reason for the failure is given:
failed to contact, or failed security check. A status of Not Running
indicates that NTP is not configured.
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Nortel Business Communications Manager 450 1.0
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Telephony metrics monitoring
You can use the Element Manager to view detailed information about the
performance of telephony resources on the BCM450 system.
The Telephony Metrics folder allows you to track different aspects of
Telephony services.
This section contains information on the following topics:
•Proactive Voice Quality Management (page 37)
•Activity Reporter Basic (page 44)
•Trunk module metrics (page 46)
•Trunk module CSU statistics (page 48)
•CbC limit metrics (page 54)
•Hunt group metrics (page 56)
•PSTN Fallback metrics (page 58)
Proactive Voice Quality Management
Use Proactive Voice Quality Management (PVQM) metrics to monitor the
quality of VoIP calls. You can also use the PVQM metrics to diagnose
infrastructure problems in your network.
PVQM is fully supported on Phase 2 IP sets. Phase 1 IP sets support only the
following PVQM metrics: packet loss, inter arrival jitter, and rould trip delay.
The following table lists the IP Phones that support PVQM.
Table 9 PVQM set support
IP Set Type Description
IP Phone 2001 Phase 2 firmware
IP Phone 2002 Phase 1 and Phase 2 firmware
IP Phone 2004 Phase 1 and Phase 2 firmware
IP Phone 2050 v2 PC-based soft client
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38 Telephony metrics monitoring
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PVQM telephony metrics monitoring procedures
This task flow shows you the sequence of tasks you perform to configure and
monitor PVQM telephony metrics on the BCM450 system. To link to any
procedures, click on PVQM telephony metrics monitoring procedures
navigation (page 38).
Figure 3 PVQM telephony metrics monitoring procedures
PVQM telephony metrics monitoring procedures navigation
•Setting the PVQM threshold settings (page 39)
•Viewing PVQM telephony metrics (page 43)
IP Phone 2007 Phase 2 firmware
IP Phone 1120E Phase 2 firmware
IP Phone 1140E Phase 2 firmware
Table 9 PVQM set support
IP Set Type Description
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Copyright © 2008, Nortel Networks
Setting the PVQM threshold settings
You can use PVQM to configure and report threshold violations for the
following voice quality metrics:
•packet loss—packets lost in transit due to errors or network failures
•inter arrival jitter—the variable delay on a packet as it traverses a network
•round trip delay
•listening R factor—the transmission quality as experienced by the user; this
metric reflects the segment of the call that is carried over the RTP session
There are two thresholds for PVQM metrics: Warning, and Unacceptable. A
violation of the Warning threshold indicates that the voice quality is reduced
but is still within an acceptable range. A violation of the Unacceptable
threshold indicates a severe degradation in voice quality.
If an alarm is generated to report a threshold violation, additional information
is included inthe alarm to indicate the source of the alarm and provide other
troubleshooting information. Table 10PVQM Alarms (page 39)lists the
abbreviations used in the alarm text to present this additional information.
Table 10 PVQM Alarms
Abbreviation Attribute Value Description
cT codec type alphanumeric Vocoder type used on this call
eT endpoint type S or D S indicates softclient
D indicates desktop
nLR network loss rate percentage, scaled by 256
(e.g. 354 = 1.4%)
Rate of network packet los
dR average discard rate percentage, scaled by 256 Average rate of discards due to
jitter
bD burst loss density percentage, scaled by
256
Density of lost and discarded
packets during burst periods
bL burst length milliseconds Average length of bursts
gD gap loss density percentage, scaled by 256 Density of lost and discarded
packets during gap periods
gL average length of gap milliseconds average length of gap
eSD end system delay milliseconds Average end system delay on
the call
aNL noise level dBm Measured received silent period
noise level
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40 Telephony metrics monitoring
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Procedure steps
Step Action
1Click the Administration tab.
2In the Navigation tree, click Telephony Metrics>PVQM>Threshold
settings.
The Proactive Voice Quality Monitoring panel appears.
3In the Threshold settings table, select the metric you want to configure.
4In the Warning (desktop) column, double click the value and type the
threshold value you want to set.
5In the Unacceptable (desktop) column, double click the value and type the
threshold value you want to set.
6In the Warning (softclient) column, double click the value and type the
threshold value you want to set.
7In the Unacceptable (softclient) column, double click the value and type
the threshold value you want to set.
8In the Polling interval(s) field, type the interval at which you want the
metrics to be polled.
--End--
aSP average signal level dBm Measured received signal level
during talk spurts
rTT local round trip time
average
1/65536 of a second Average round trip time on the
call
Table 10 PVQM Alarms
Abbreviation Attribute Value Description
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Variable definitions
Variable Value
Metric Contains the following PVQM metrics you can
monitot:
•Packet Loss Rate: The fraction of RTP data
packets from the source lost since the
beginning of the call, expressed as a
percentage.
•Inter-arrival Jitter : The inter-arrival time of
incoming RTP packets, as defined in RFC
1889. Expressed in milliseconds.
•RTCP Round Trip Delay: The round trip time of
incoming RTP packets, as defined in RFC
1889. Measured in milliseconds.
•Listening R Factor: A scale from 0 (lowest
quality) to 100 (highest quality) according to
ITU-T G.107.
Warning (desktop) The number of warnings you can receive for a
desktop phone model. The value ranges and
default thresholds are as follows:
•Packet Loss Rate: The value range for this
metric is 0 to 100. The default value for warning
thresholds is 1%.
•Inter-arrival Jitter : The value range for this
metric is 0 to 1000. The default value for
warning thresholds is 50 ms.
•RTCP Round Trip Delay: TThe value range for
this metric is 0 to 1000. The default value for
warning thresholds is 300 ms.
•Listening R Factor: The value range for this
metric is 0 to 100. The default value for warning
thresholds is 65.
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Unacceptable (desktop) The number of unacceptable errors you can
receive for a desktop phone model. The value
ranges and default thresholds are as follows:
•Packet Loss Rate: The value range for this
metric is 0 to 100. The default value for
unacceptable thresholds is 5%.
•Inter-arrival Jitter : The value range for this
metric is 0 to 1000. The default value for
unacceptable thresholds is 500 ms.
•RTCP Round Trip Delay: TThe value range for
this metric is 0 to 1000. The default value for
unacceptable thresholds is 500 ms.
•Listening R Factor: The value range for this
metric is 0 to 100. There is no default value for
unacceptable thresholds.
Warning (softclient) The number of warnings you can receive for a
softclient phone model. The value ranges and
default thresholds are as follows:
•Packet Loss Rate: The value range for this
metric is 0 to 100. The default value for warning
thresholds is 1%.
•Inter-arrival Jitter : The value range for this
metric is 0 to 1000. The default value for
warning thresholds is 50 ms.
•RTCP Round Trip Delay: TThe value range for
this metric is 0 to 1000. The default value for
warning thresholds is 300 ms.
•Listening R Factor: The value range for this
metric is 0 to 100. The default value for warning
thresholds is 65.
Variable Value
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Viewing PVQM telephony metrics
Use this procedure to view PVQM metrics.
Procedure steps
Step Action
1Click the Administration tab.
2In the Navigation tree, click Telephony Metrics >PVQM >Metrics.
The PVQM metrics panel appears.
3Click a column heading to sort the metrics by a particular value.
--End--
Unacceptable (softclient) The number of unacceptable errors you can
receive for a softclient phone model. The value
ranges and default thresholds are as follows:
•Packet Loss Rate: The value range for this
metric is 0 to 100. The default value for
unacceptable thresholds is 5%.
•Inter-arrival Jitter : The value range for this
metric is 0 to 1000. The default value for
unacceptable thresholds is 500 ms.
•RTCP Round Trip Delay: TThe value range for
this metric is 0 to 1000. The default value for
unacceptable thresholds is 500 ms.
•Listening R Factor: The value range for this
metric is 0 to 100. There is no default value for
unacceptable thresholds.
Polling interval(s) The interval at which the metrics are polled. The
value for this field is XXXXX. The default value is
XXXXX.
Attention: The term “desktop” indicates IP sets that are desktop models. The term
“soft client” indicates IP sets that are software applications, such as the 2050 and
the 2050MVC. Because desktop IP sets can provide better voice quality than
software-based IP sets, you can specify different threshold levels for each type of IP
set.
Variable Value
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Variable definitions
Activity Reporter Basic
This section contains information on the following topics:
•Enabling Activity Reporter Basic (page 44)
•Disabling Activity Reporter Basic (page 45)
Enabling Activity Reporter Basic
Activity Reporter Basic allows you to monitor the performance of the BCM.
You can use the Activity Reporter Basic to generate the following reports:
• telephone call activity
• custom call routing activity
• voice mail receive statistics
• hunt group performance
When you enable Activity Reporter Basic, the BCM automatically generates
reports and updates them each night. The reports reflect the performance of
the BCM during the past four days. The panel displays the date and time of
the most recent report.
Variable Value
Number of connections Displays the total number of connections by IP sets
on the system since the last reset. This count
includes non-interactive features such as dial
tones, call progress tones, and music on hold.
Last rest Displays the time of the last reset.
Most recent date and time Displays the time of the most recent threshold
violation.
Most recent DN Displays the DN of the most recent threshold violation.
Count (desktop) Displays the number of times a desktop client
violated a threshold.
Count
(softclient)
Displays the number of times a soft client violated
a threshold.
MTBV (desktop) Displays the mean time between threshold
violations of a particular metric for desktop clients
(measured in seconds).
MTBV (soft client) Displays the mean time between threshold
violations of a particular metric for soft clients
(measured in seconds).
Reset metrics Click this button to clear out the metrics table. The
Last reset time displays the current date and time.
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Procedure steps
Step Action
1Select Administration >Telephony Metrics > Activity Reporter Basic.
The Activity Reporter Basic panel appears.
2In the Activity Reporter Basic panel, select the Enable daily data
collection checkbox to activate Activity Reporter Basic.
3From the Collection time drop-down menu, select a time to generate daily
reports.
--End--
Variable definitions
Disabling Activity Reporter Basic
When you disable Activity Reporter Basic, the BCM does not generate
performance reports .
Procedure steps
Step Action
1Select Administration > Telephony Metrics > Activity Reporter Basic.
The Activity Reporter Basic panel appears.
2In the Activity Reporter Basic panel, deselect the Enable daily data
collection checkbox to deactivate Activity Reporter Basic.
--End--
Variable Value
Enable daily data collection Select or deselect the check box to enable Activity
Reporter Basic.
Collection Time Set the time at which the daily reports are
generated. The default time is set at 12:30 am.
Most recent data collection Displays a timestamp of the time at which data was
last collected.
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Variable definitions
Trunk module metrics
This section contains information on the following topics:
•Viewing the trunk module status (page 46)
•Viewing performance history information (page 46)
•Viewing D-channel information (page 47)
•Disabling or enabling a B-channel setting (page 47)
•Provisioning a PRI B-channel (page 48)
Viewing the trunk module status
View the trunk module status to isolate malfunctioning parts of your BCM450
system. In addition, you can use the trunk module selection to disable and
enable modules and devices.
Procedure steps
Step Action
1Select Administration > Telephony Metrics > Trunk Module Metrics.
The window displays the locations for the modules connected to the system.
2Select the module that you want to view.
3Click Start Loopback Test to start the network test without having to
remove the module.
4Select a loopback type from the list.
5Click Stop Loopback Test when done the test of the network.
--End--
Viewing performance history information
The Performance History tab displays the performance information over 15-
minute intervals collected in the past 24 hours. The performance information
collected includes the number of errored seconds, severely errored seconds,
and unavailable seconds over each 15-minute interval.
Variable Value
Enable daily data collection Deselect the check box to disable Activity Reporter
Basic.
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Procedure steps
Step Action
1Select Administration > Telephony Metrics > Trunk Module Metrics.
2Click the Performance History tab to view metrics information.
--End--
Viewing D-channel information
The D-channel tab displays trunk module metrics for the D-channel.
Prerequisites
• You must have a BRI trunk module configured on the BCM450 system.
Procedure steps
Step Action
1Select Administration > Telephony Metrics > Trunk Module Metrics.
2Select the BRI module.
3Click the D-channel tab to view metrics information.
--End--
Disabling or enabling a B-channel setting
If you need to isolate a problem, you can turn off individual port channels,
rather than the entire module.
Procedure steps
Step Action
1Select Administration > Telephony Metrics > Trunk Module Metrics.
The Trunk Modules window displays the MBM location, type, state, and
Loopback test.
2Click the heading of the bus you want to view.
3Click the tab in the lower menu marked B-channels.
4Click the B-channel you want to enable or disable (B1 or B2).
5Select Enable or Disable.
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If you are disabling the channel, you are prompted by a dialog box to confirm
your action. The State box indicates the mode of operation for the port. If the
port is enabled, this box is blank unless a device is physically connected.
--End--
Provisioning a PRI B-channel
When you purchase PRI from your service provider, you can request the
number of B-channels that are allocated for you to use. For example, you can
use 12 B-channels. If you do not have all of the PRI B channels, disable all the
B-channels that you do not need.
Prerequisites
• Nortel recommends that the number of lines you deprovision on a DTM
(configured as PRI) be the same as the number of B-channels that you
disable. For example, if the DTM is on Expansion 1, when you disable B-
channels 13 to 23, you should deprovision lines 77 to 87.
Procedure steps
Step Action
1Select Administration > Telephony Metrics > Trunk Module Metrics.
2Choose a module.
3Click B-channels.
A list of the B-channels on this module appears.
4Click a channel, for example, B 01.
The display shows the status of the PRI channel.
5Click the Enable or Disable button to change the setting for the channel.
--End--
Trunk module CSU statistics
Each trunk module has an internal channel service unit (CSU). When
enabled, the internal CSU monitors the quality of the received T1 signal and
provides performance statistics, alarm statistics, and diagnostic information.
Trunk modules must be individually programmed to establish parameters for
collecting and measuring transmission performance statistics by the CSU.
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The system accumulates three performance parameters:
• errored seconds (ES)
• severely errored seconds (SES)
• unavailable seconds (UAS)
These parameters are defined according to TIA-547A. Errored seconds are
enhanced to include control slip (CS) events. Only near-end performance data
is recorded.
The internal CSU continuously monitors the received signal and detects four
types of transmission defects:
• any active carrier failure alarms (CFA), such as loss of signal (LOS), out
of frame (OOF), alarm indication signal (AIS), and remote alarm indication
(RAI)
• the number of bipolar violations that occurred in the last minute
• any defects that occurred in the last minute, such as loss of signal (LOS),
out of frame (OOF), and alarm indication signal (AIS)
• the number of milliseconds of short-term alarms in the last minute, such
as loss of signal (LOS), out of frame (OOF), alarm indication signal (AIS),
and remote alarm indication (RAI).
A short term alarm is declared when the detected defects persist for tens of
milliseconds. A carrier failure alarm (CFA) is a duration of carrier system
outage.
The criteria for declaring and clearing the alarms is selectable to meet those
in TIA-547A or TR64211. You can also view Carrier Failure Alarms as Core
Telephony Alarms in the Alarm Viewer.
BCM450 trunk module CSU statistics navigation
•Enabling the internal CSU (page 50)
•Checking the performance statistics (page 50)
•Checking the CSU alarms (page 51)
•Checking carrier failure alarms (page 51)
•Checking bipolar violations (page 52)
•Checking short-term alarms (page 53)
•Checking defects (page 53)
•Viewing CSU alarm history (page 54)
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Enabling the internal CSU
Enable the internal CSU to gather performance statistics for your T1 lines or
PRI with public interface.
Procedure steps
Step Action
1Select Configuration > Resources > Telephony Resources.
2Select the appropriate module.
3Click the Trunk Module Parameters tab.
4In the T1 Parameters section, select the Internal CSU check box to enable
the Internal CSU.
--End--
Checking the performance statistics
Check the performance statistics to determine if the system detects errors or
alarms within the selected period.
Procedure steps
Step Action
1Select Administration > Telephony Metrics > Trunk Module Metrics.
2Select the appropriate module.
3Click the Performance tab.
The Current interval displays the duration of the current 15-minute interval
of the selected card, the number of errored seconds (ES), the number of
severely errored seconds (SES), and the number of unavailable time
seconds (UAS).
4Click the 24-hour summary heading for an overall summary of the previous
24 hours.
The Number of intervals, Errored Seconds, Severely Errored Seconds,
Unavailable Seconds appear in the summary.
5Click Reset Statistics to reset new settings.
The system displays a message indicating that this will remove all of the
statistics.
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6Click OK to erase all the current statistics and begin collecting statistics
again.
--End--
Checking the CSU alarms
Check the CSU alarms to view the active loss of signal (LOS), out of frame
(OOF), remote alarm indicator (RAI), or alarm indication signal (AIS) alarms.
Procedure steps
Step Action
1Select Administration > Telephony Metrics > Trunk Module Metrics.
2Select a module.
3Click the CSU Alarms tab.
The display shows all the active alarms of the types LOS (loss of signal),
OOF (out of Frame), RAI (Remote alarm indicator), or AIS (Alarm indication
signal).
--End--
Checking carrier failure alarms
Check carrier failure alarms to view a history of alarms for a module. CFA
types reported by the BCM450 can be mapped to CFAs defined in TIA-547A
and TR62411 as shown in the table below.
Procedure steps
Step Action
1Select Administration > Telephony Metrics > Trunk Module Metrics.
2Select a module.
3Click the CSU Alarm History tab.
The display shows LOS (loss of signal), OOF (out of Frame), AIS (Alarm
indication signal), and RAI (Remote alarm indicator).
4Select the type of alarm you wish to view.
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5Select a time period.
The display shows the start time of the period.
--End--
Variable definitions
Checking bipolar violations
Check bipolar violations to view the number of bipolar violations occurring
within the defined time period.
Procedure steps
Step Action
1Select Administration > Telephony Metrics > Trunk Module Metrics.
2Select a module.
3Click the CSU Alarms tab.
The display shows the number of bipolar violations that occurred in the last
minute.
--End--
Table 11
Business
Communications
Manager
TIA-547A TR62411
LOS CFA RED CFA RED CFA
OOF CFA RED CFA RED CFA
AIS CFA RED CFA AIS CFA
RAI CFA YELLOW CFA YELLOW CFA
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Checking short-term alarms
Check short-term alarms to view the number of alarms within the last minute.
Procedure steps
Step Action
1Select Administration > Telephony Metrics > Trunk Module Metrics.
2Select a module.
3Click the CSU Alarms tab.
The display shows the short term alarms and the number of milliseconds
(not necessarily contiguous) that were active in the last minute.
--End--
Checking defects
Check defects to view the first type of defect in the last minute.
Procedure steps
Step Action
1Select Administration > Telephony Metrics > Trunk Module Metrics.
2Select a module.
3Click the CSU Alarms tab.
The display shows the first type of defect and the number of milliseconds
(not necessarily contiguous) the hardware reported in the last minute.
--End--
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Viewing CSU alarm history
View CSU alarm history to view all occurrences of a specific alarm.
Procedure steps
Step Action
1Select Administration > Telephony Metrics > Trunk Module Metrics.
2Select a module.
3Click the CSU Alarm History tab.
The display shows all the alarms.
4To view a specific alarm, click the alarm name.
The display shows all the occurrences of that alarm.
--End--
CbC limit metrics
This section contains information on the following topics:
•Accessing CbC limit metrics (page 54)
•Clearing CbC limit metrics (page 56)
Accessing CbC limit metrics
Call-by-call service (CbC) on public PRI protocol (NI-2) allows a PBX to use
channels more effectively by expanding or contracting the number of channels
available to different call types such as INWATS, OUTWATS, Foreign
Exchange (FX), and tie lines.
The call-by-call service is a method of offering and receiving services to
Customer Premises Equipment (CPE) on ISDN PRI without the use of
dedicated circuits (i.e. interface or B-channels). The Call-By-Call service
conveys signaling information over an ISDN Primary Rate Interface (PRI) that
indicates, on a per-call basis, the specific service type required to complete
the call.
Although PRI-MCDN and IP trunks do not have multiple call types, CbC limits
can be used on these trunks to limit the number of incoming or outgoing trunks
that may be in use simultaneously.
When the CbC the feature is configured, use the CbC Limit metrics panel to
monitor denied call activity for each service on each line pool.
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PRI lines that support call-by-call services have maximum and minimum call
limits for each service. Use this panel to view reports for the services and to
assess the capacity of the PRI call services on your system. These limits are
set as part of the numbering plan programming.
Procedure steps
Step Action
1Click the Administration tab.
2In the Navigation tree, click Telephony Metrics >CbC Limit Metrics.
3In the Call by CallLimit Metrics table, select the line pool for which you
want to view CbC traffic.
The denied call details for each type of service supported by the line pool
appears in the Details for Pool table.
--End--
Variable definitions
Variable Value
Line Pool The pool of lines that call-by-call limits are applied
to.
Service Type The type of service that the limits apply to.
INCOMING due to Outgoing
Min.
The number of incoming calls that have been
blocked due to the call-by-call limits.
due to Incoming Max. The number of incoming calls that have been
blocked due to call-by-call limits.
OUTGOING due to Incoming
Min.
The number of outgoing calls that have been
blocked due to the call-by-call limits.
due to Outgoing Max. The number of outgoing calls that have been
blocked due to the call-by-call limits.
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Clearing CbC limit metrics
Use this procedure to clear the Details for Pool table of the current CbC limit
metrics, and start a new monitoring period.
Procedure steps
Step Action
1Click the Administration tab.
2In the Navigation tree, click Telephony Metrics>CbC Limit Metrics.
3In the Call by Call Metrics table, select the line pool for which you want to
view CbC traffic.
The denied call details for each type of service supported by the line pool
appears in the Details for Pool table.
4Select one of the calls in the Calls denied because CbC limits were
exceeded list.
5Click the Reset Metrics button.
--End--
Hunt group metrics
This section contains information on the following topics:
•Accessing Hunt Group metrics (page 56)
•Resetting the Hunt Group metrics (page 58)
Accessing Hunt Group metrics
Hunt groups provide a service where incoming calls ring on a targeted group
of telephones called a Hunt group. When you designate a Hunt group, you
define the group as a unique Directory Number (DN). This DN receives and
distributes calls to the telephones assigned to the group.
You can include Hunt Group hourly metrics files with the CDR data files when
the are transferred to the central server. For more information on configuring
this option, refer to the Call Detail Recording System Configuration Guide
(NN40020-605).
Access the Hunt Group metrics to evaluate total call processing by hunt group
member.
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Procedure steps
Step Action
1Click the Administration tab.
2In the Navigation tree, click Telephony Metrics>Hunt Group Metrics.
The Hunt Groups table appears.
3In the Hunt Groups table, select the Hunt Group for which you want to see
metrics.
The Details for Hunt Group table appears.
--End--
Variable definitions
Variable Value
Hunt Group Name of the hunt group.
Name Name entered on the DN record.
Total calls Total number of calls.
Answered: Total Total number of answered calls.
Answered: Avg% Average number of answered calls.
Answered: Avg time(s) Average answer time.
Abandoned: Total Total number of abandoned calls.
Abandoned: Avg% Average number of abandoned calls.
Busy: Total Total number of busy calls.
Busy: Avg% Average number of busy calls
Overflow: Total Total number of overflow calls.
Overflow: Avg% Average number of overflow calls.
Time in Queue Time in queue.
Last Reset time Time and date format depends on the country
profile of the system.
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Resetting the Hunt Group metrics
Use this procedure to reset the Hunt Group metrics.
Procedure steps
Step Action
1Click the Administration tab.
2In the Navigation tree, click Telephony Metrics>Hunt Group Metrics.
The Hunt Groups table appears.
3In the Hunt Groups table, select the Hunt Group for which you want to reset
the metrics.
The Details for Hunt Group table appears.
4Click the Reset button.
--End--
PSTN Fallback metrics
This section contains information on the following topics:
•Accessing PSTN Fallback metrics (page 58)
•Resetting PSTN Fallback metrics (page 59)
Accessing PSTN Fallback metrics
When trunks are out of service, traffic can be switched to PSTN fallback lines.
Use this procedure to view how many fallback attempts and fallback failures
occur within a specific period using the PSTN Fallback Metrics panel.
Procedure steps
Step Action
1Click the Administration tab.
2In the Navigation tree, click Telephony Metrics>PSTN Fallback Metrics.
The PSTN Fallback Metrics panel appears with the metrics displayed.
--End--
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Variable definitions
Resetting PSTN Fallback metrics
Use this procedure to clear the PSTN Fallback Metrics panel.
Step Action
1Click the Administration tab.
2In the Navigation tree, click Telephony Metrics>PSTN Fallback Metrics.
The PSTN Fallback Metrics panel appears with the metrics displayed.
3Click the Reset button.
--End--
Variable Definition
Last reset time The date and time the metrics table was last reset.
Fallback requests The number of calls unable to route through the
preferred trunk.
Fallback failures The number of calls unable to route though the
fallback trunk.
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System LEDs reference
This section provides information about the main unit LED status during
normal operation, startup, and reboot.
Navigation
•System status monitor LEDs (page 61)
System status monitor LEDs
The BCM450 system status LEDs on the main unit provide information about
the status of the BCM450 system. Use these LEDs to determine if the system
is functioning properly and if the system generates an alarm.
Table 12 System status LEDs states and descriptions
Power Status Description
Start-up sequence
Solid yellow Solid yellow Power applied to the system.
Solid yellow Off Power on self test (POST); 9 seconds.
Solid yellow Solid yellow System initialization; 14 seconds.
Solid green Solid yellow Kernet initialization; 8 seconds.
Solid green Flashing green Services initialization; 1 minute.
Solid green Solid green System running; normal operation.
Solid green Solid red Services initialization failure
Safe mode start-up sequence
Solid red Solid green System running with manufacturing
settings enabled
Solid red Solid red System running in software reset mode
Solid red Flashing yellow System running in configuration reset
mode
Shutdown sequence or failure
Solid green Flashing yellow Shutdown in progress
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Off Solid yellow Shutdown completed
Solid red Flashing yellow Overheating detected; thermal shutdown
completed
Solid red Solid red Power spike or rail power fluctuation
detected
Flashing red Solid red Rail power fluctuation; power monitor
shutdown completed
Solid yellow Solid red Power spike shutdown completed
Off Off No power; system is shut down
Start-up profile sequence
Flashing yellow Flashing yellow Start-up profile executing
Flashing green Flashing green Start-up profile completed (USB device
can be removed)
Solid green Solid green Start-up profile successfully applied
Solid green Solid red Start-up profile failure
Table 12 System status LEDs states and descriptions
Power Status Description
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List of alarms
This section contains a list of alarms generated by the BCM450 system.
The table below includes information about the default handling of each alarm
with respect to the Alarms table, LEDs, and SNMP traps.
You can customize whether each alarm appears in the Alarms table or is sent
as an SNMP trap in accordance with your business requirements.
Alarm
ID
Severity Component
Name
Problem
Description
Problem Resolution Alarm SNMP LED
18 minor Core Tele-
phony
Core Telephony -
Unable to process
calls.
Reboot system and contact
your local support group.
Yes No No
31 critical Core Tele-
phony
Core Telephony -
Media Bay Module
firmware download
failed.
Power down the system
and check the DTM hard-
ware and the expansion
chassis connections. If
problem persists replace
the DTM or expansion
chassis hardware.
Yes Yes Yes
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32 critical Core Tele-
phony
Core Telephony -
BRI module is pri-
mary clock instead
of DTM module.
Configure the DTM module
as primary clock in your
system. BRI clock specifi-
cations are not acceptable
for DTM connections to the
public network.
Yes Yes Yes
33 critical Core Tele-
phony
Core Telephony -
Cold restart has oc-
curred causing loss
of telephony data.
Check configuration
change logs to see if this
was user initiated. If not
contact your local support
group.
Yes Yes Yes
34 warning Core Tele-
phony
Core Telephony -
Media Bay Module
firmware download
started.
No Action Required. Yes No No
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35 critical Core Tele-
phony
Core Telephony -
Media Bay Module
firmware download
failure.
Power down the system
and check the expansion
chassis connections.
Check for corresponding
alarm 31 or 79 to determine
which module is having is-
sues. If problem persists
replace corresponding
hardware.
Yes Yes Yes
36 critical Core Tele-
phony
Core Telephony -
Media Bay Module
firmware download
failure.
Power down the system
and check the expansion
chassis connections.
Check for corresponding
alarm 31 or 79 to determine
which module is having is-
sues. If problem persists
replace corresponding
hardware.
Yes Yes Yes
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37 critical Core Tele-
phony
Core Telephony -
Failure to download
market profile/pro-
tocol data from the
Persistent Data Re-
pository.
Restart system and contact
your local support group.
Yes Yes Yes
39 critical Core Tele-
phony
Core Telephony -
Persistent Data Re-
pository corruption
in the market profile
area.
Perform a restore with a
known good backup. If
problem persists contact
your local support group.
Yes Yes Yes
40 critical Core Tele-
phony
Core Telephony -
"Unavailable Sec-
onds Error" long
term alarm thresh-
old has been ex-
ceeded on the DTM.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. Get your network
provider to check the circuit
during problem conditions.
Yes Yes Yes
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41 critical Core Tele-
phony
Core Telephony -
"Loss of Signal"
long term alarm
threshold has been
exceeded on the
DTM.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. Get your network
provider to check the circuit
during problem conditions.
Yes Yes Yes
42 critical Core Tele-
phony
Core Telephony -
"Loss of Frame"
long term alarm
threshold has been
exceeded on the
DTM.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. Get your network
provider to check the circuit
during problem conditions.
Yes Yes Yes
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43 critical Core Tele-
phony
Core Telephony -
"Alarm Indication
Signal" long term
alarm threshold has
been exceeded on
the DTM.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. Get your network
provider to check the circuit
during problem conditions.
Yes Yes Yes
44 critical Core Tele-
phony
Core Telephony -
"Remote Alarm Indi-
cation" long term
alarm threshold has
been exceeded on
the DTM.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. Get your network
provider to check the circuit
during problem conditions.
Yes Yes Yes
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45 critical Core Tele-
phony
Core Telephony -
"Loss of Signal"
long term alarm
threshold has been
exceeded on the
DTM.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. Get your network
provider to check the circuit
during problem conditions.
Yes Yes Yes
46 critical Core Tele-
phony
Core Telephony -
"Alarm Indication
Signal" long term
alarm threshold has
been exceeded on
the DTM.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. Get your network
provider to check the circuit
during problem conditions.
Yes Yes Yes
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47 critical Core Tele-
phony
Core Telephony -
"Remote Alarm Indi-
cation" long term
alarm threshold has
been exceeded on
the DTM.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. Get your network
provider to check the circuit
during problem conditions.
Yes Yes Yes
50 critical Core Tele-
phony
Core Telephony - A
digital station mod-
ule has been dis-
connected.
Power down the system
and check all connections
to the expansion chassis
containing the digital sta-
tion module. If the problem
persists, replace the mod-
ule.
Yes Yes Yes
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51 critical Core Tele-
phony
Core Telephony - A
trunk media bay
module has been
disconnected.
Power down the system
and check all connections
to the expansion chassis
containing the digital or an-
alog trunk module. If the
problem persists, replace
the module.
Yes Yes Yes
52 critical Core Tele-
phony
Core Telephony - A
trunk media bay
module has been
disconnected.
Power down the system
and check all connections
to the expansion chassis
containing the digital or an-
alog trunk module. If the
problem persists, replace
the module.
Yes Yes Yes
54 warning Core Tele-
phony
Core Telephony -
Media Bay Module
firmware download
started.
No Action Required. Yes No No
55 warning Core Tele-
phony
Core Telephony -
Media Bay Module
firmware download
complete.
No Action Required. Yes No No
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61 critical Core Tele-
phony
Core Telephony - A
trunk media bay
module is pro-
grammed as the
wrong module type.
Check that the correct
module type is pro-
grammed for the expansion
chassis.
Yes Yes Yes
62 critical Core Tele-
phony
Core Telephony -
Persistent Data Re-
pository corruption
in the auto answer
area.
Perform a restore with a
known good backup. If
problem persists contact
your local support group.
Yes Yes Yes
63 critical Core Tele-
phony
Core Telephony -
No DTMF receivers
available.
If this happens more than
once in a 5 minute span
check that any auto answer
or DISA configured trunks
are operating properly. If
they are not operating
properly reboot the system
and contact your local sup-
port group.
Yes Yes Yes
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67 critical Core Tele-
phony
Core Telephony -
Invalid trunk media
bay module con-
nected to an expan-
sion chassis.
Power down the system
and check all connections
to the expansion chassis
containing the digital or an-
alog trunk module. Check
that the hardware being
used is supported in the
market your have selected
in Core Telephony. If the
problem persists, replace
the module.
Yes Yes Yes
68 critical Core Tele-
phony
Core Telephony -
Unsupported set/
peripheral connect-
ed.
Disconnect the set/periph-
eral from the port and re-
connect it to a valid port. If
the problem persists re-
place the set/peripheral.
Yes Yes Yes
69 critical Core Tele-
phony
Core Telephony -
General software
error.
Reboot system and contact
your local support group.
Yes Yes Yes
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71 warning Core Tele-
phony
Core Telephony -
Emergency trans-
fer relay activated
indicating a power
issue or Core Tele-
phony down condi-
tion.
No Action Required. Yes No No
72 critical Core Tele-
phony
Core Telephony -
TEI request on
ISDN device on sys-
tem.
Disconnect all station side
ISDN devices. If problem
persists contact your local
support group.
Yes Yes Yes
75 critical Core Tele-
phony
Core Telephony -
Digital trunking
clock in free run.
Check your cabling from
any DTM modules to the
external network. Get your
network provider to check
the circuit.
Yes Yes Yes
77 critical Core Tele-
phony
Core Telephony -
Persistent Data Re-
pository corruption.
Perform a restore with a
known good backup. If
problem persists contact
your local support group.
Yes Yes Yes
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79 critical Core Tele-
phony
Core Telephony -
ASM firmware
download error.
Power down the system
and check the ASM hard-
ware and the expansion
chassis connections. If
problem persists replace
the ASM or expansion
chassis hardware.
Yes Yes Yes
194 critical Core Tele-
phony
Core Telephony -
Low Level Operat-
ing error.
Restart system and contact
your local support group.
Yes Yes Yes
224 critical Core Tele-
phony
Core Telephony -
Error after restore of
data.
Attempt another restore
with a known good backup.
If problem persists contact
your local support group.
Yes Yes Yes
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247 critical Core Tele-
phony
Core Telephony -
Digital station loop
error.
Verify that all types of at-
tached sets/peripherals ini-
tialize and function. If
something is not working
reset it. If the problem per-
sists contact your local sup-
port group.
Yes Yes Yes
260 minor Core Tele-
phony
Core Telephony -
Line presence test
failure on system
startup due to no
battery feed on a
trunk line.
Verify all trunks lines are
connected to the system
and in working condition. If
not disable/enable the
trunk interfaces. If prob-
lems persists contact your
local support group.
Yes No No
262 minor Core Tele-
phony
Core Telephony -
No dialtone on trunk
line during seizure.
Check the trunk interfaces
to see if dialtone is present.
If no dialtone is present
contact your network pro-
vider.
Yes No No
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263 minor Core Tele-
phony
Core Telephony -
Invalid disconnect
sequence error on
an analog trunk line.
Check the analog trunk in-
terfaces to ensure all lines
are operating correctly. If a
trunk is showing busy with
no active calls disable the
trunk interface and re-en-
able it. If problems persist
contact your local support
group.
Yes No No
265 minor Core Tele-
phony
Core Telephony -
Outgoing trunk
could not be seized.
Handshake be-
tween the system
and network failed.
Check the trunk interfaces
to ensure all lines are oper-
ating correctly. If a trunk is
not able to be used contact
your network provider.
Yes No No
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270 minor Core Tele-
phony
Core Telephony -
Set initialization er-
ror from an invalid
message from the
set.
If the event occurs more
than once in a 5 minute
span then disconnect the
set in question. If problem
stops replace set and
check cable between set
and system.
Yes No No
271 minor Core Tele-
phony
Core Telephony - A
set is trying to initial-
ize that has incom-
patible firmware on
the system.
Verify that all types of at-
tached sets/peripherals ini-
tialize and function. If
something is not working
reset it. If the problem per-
sists contact your local sup-
port group.
Yes No No
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NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
323 minor Core Tele-
phony
Core Telephony -
"Degraded Minute"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. If long term alarms
occur get your network pro-
vider to check the circuit
during problem conditions.
Yes No No
324 minor Core Tele-
phony
Core Telephony -
"Severely Errored
Second" short term
alarm threshold has
been exceeded on
the DTM. The mod-
ule is in a no-new-
calls state.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. If long term alarms
occur get your network pro-
vider to check the circuit
during problem conditions.
Yes No No
![](asset-50.png)
80 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
325 minor Core Tele-
phony
Core Telephony -
"Errored Second"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. If long term alarms
occur get your network pro-
vider to check the circuit
during problem conditions.
Yes No No
326 minor Core Tele-
phony
Core Telephony -
"Slip Underflow"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. If long term alarms
occur get your network pro-
vider to check the circuit
during problem conditions.
Yes No No
![](asset-51.png)
List of alarms 81
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
327 minor Core Tele-
phony
Core Telephony -
"Slip Overflow"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. If long term alarms
occur get your network pro-
vider to check the circuit
during problem conditions.
Yes No No
328 minor Core Tele-
phony
Core Telephony -
"Line Code Viola-
tion" short term
alarm threshold has
been exceeded on
the DTM. The mod-
ule is in a no-new-
calls state.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. If long term alarms
occur get your network pro-
vider to check the circuit
during problem conditions.
Yes No No
![](asset-52.png)
82 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
329 minor Core Tele-
phony
Core Telephony -
"Loss of Signal"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. If long term alarms
occur get your network pro-
vider to check the circuit
during problem conditions.
Yes No No
330 minor Core Tele-
phony
Core Telephony -
"Loss of Frame"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. If long term alarms
occur get your network pro-
vider to check the circuit
during problem conditions.
Yes No No
![](asset-53.png)
List of alarms 83
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
331 minor Core Tele-
phony
Core Telephony -
"Alarm Indication"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. If long term alarms
occur get your network pro-
vider to check the circuit
during problem conditions.
Yes No No
332 minor Core Tele-
phony
Core Telephony -
"Remote Alarm Indi-
cation" short term
alarm threshold has
been exceeded on
the DTM. The mod-
ule is in a no-new-
calls state.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. If long term alarms
occur get your network pro-
vider to check the circuit
during problem conditions.
Yes No No
![](asset-54.png)
84 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
333 minor Core Tele-
phony
Core Telephony -
"Loss of Frame"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. If long term alarms
occur get your network pro-
vider to check the circuit
during problem conditions.
Yes No No
334 minor Core Tele-
phony
Core Telephony -
"Alarm Indication"
short term alarm
threshold has been
exceeded on the
DTM. The module is
in a no-new-calls
state.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. If long term alarms
occur get your network pro-
vider to check the circuit
during problem conditions.
Yes No No
![](asset-55.png)
List of alarms 85
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
335 minor Core Tele-
phony
Core Telephony -
"Remote Alarm Indi-
cation" short term
alarm threshold has
been exceeded on
the DTM. The mod-
ule is in a no-new-
calls state.
Check your cabling from
any DTM modules to the
external network and run
loopback tests on the cir-
cuit to check for network is-
sues. If long term alarms
occur get your network pro-
vider to check the circuit
during problem conditions.
Yes No No
336 informa-
tion
Core Tele-
phony
Core Telephony -
The Digital Trunk
T1/E1/PRI has re-
covered.
No Action Required. Yes No No
367 minor Core Tele-
phony
Core Telephony -
Digital Trunk Media
bay module reset.
Determine whether this
alarm occurred due to the
system rebooting. If the
system was not rebooting
when the alarm occurred,
then contact your local sup-
port group.
Yes No No
![](asset-56.png)
86 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
372 warning Core Tele-
phony
Core Telephony -
Clocking on the Dig-
ital Trunk Media bay
module has
changed sources.
No Action Required. Yes No No
401 minor Core Tele-
phony
Core Telephony -
Digital station loop
initialization error.
Verify that all types of at-
tached sets/peripherals ini-
tialize and function. If
something is not working
reset it. If the problem per-
sists contact your local sup-
port group.
Yes No No
608 minor Core Tele-
phony
Core Telephony -
Unsupported set/
peripheral connect-
ed.
Verify that all types of at-
tached sets/peripherals ini-
tialize and function.
Remove any unsupported
set types.
Yes No No
639 minor Core Tele-
phony
Core Telephony -
CAP/KIM error
while retrieving key
information.
Check the system for CAP/
KIM modules and reset
them. If the problem per-
sists contact your local sup-
port group.
Yes No No
![](asset-57.png)
List of alarms 87
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
799 minor Core Tele-
phony
Core Telephony -
ISDN call process-
ing error.
No Action Required. Yes No No
894 minor Core Tele-
phony
Core Telephony -
DASS2/DPNSS er-
ror on a DTM mod-
ule.
Check that the DASS2/DP-
NSS circuit is online. If it is
not disable/enable the ex-
pansion chassis and try to
get the circuit back online.
If problem persists contact
your local support group.
Yes No No
901 critical Core Tele-
phony
Core Telephony -
Persistent Data Re-
pository corruption.
Restore a known good
backup into the system to
get it back online and con-
tact your local support
group.
Yes Yes Yes
949 minor Core Tele-
phony
Core Telephony -
BRI protocol call
control error.
Get a protocol trace of the
BRI loop using BCM moni-
tor and contact your local
support group.
Yes No No
950 informa-
tion
Set Tem-
plate Pro-
gramming
A template has
failed to be applied
to a set.
No Action Required. Yes No No
![](asset-58.png)
88 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
999 warning Core Tele-
phony
Core Telephony -
Unknown alarm.
Contact your local support
group.
Yes No No
1001 major Operating
System
Operating System -
Major operating
system error (Ker-
nel Oops).
Contact your local support
group.
Yes Yes Yes
1002 critical Operating
System
Operating System -
Critical operating
system error (Ker-
nel panic).
Contact your local support
group.
Yes Yes Yes
1003 major Operating
System
A USB device could
not be mounted.
Two USB storage
devices are at-
tached to the sys-
tem. This is an
unsupported config-
uration.
Please remove one of the
devices and retry the oper-
ation.
Yes Yes Yes
2100 informa-
tion
Software Up-
dates
Software Update -
Software update
applied successful-
ly.
No Action Required. Yes No No
2101 informa-
tion
Software Up-
dates
Software Update -
Software upgrade
applied successful-
ly.
No Action Required. Yes No No
2102 informa-
tion
Software Up-
dates
Software Update -
Software update
started.
No Action Required. Yes No No
2103 informa-
tion
Software Up-
dates
Software Update -
Software upgrade
started.
No Action Required. Yes No No
2104 informa-
tion
Software Up-
dates
Software Update -
Software update
scheduled.
No Action Required. Yes No No
2105 informa-
tion
Software Up-
dates
Software Update -
Scheduled soft-
ware update com-
pleted.
No Action Required. Yes No No
2106 informa-
tion
Software Up-
dates
Software Update -
Software update re-
moved.
No Action Required. Yes No No
2300 critical Software Up-
dates
Software Update -
Software update
failed to apply.
Contact your local support
group.
Yes Yes Yes
![](asset-59.png)
List of alarms 89
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
2301 major Software Up-
dates
Software Update -
Software update
failed to transfer
files.
Retry software update and
if problem persists contact
your local support group.
Yes Yes Yes
2302 critical Software Up-
dates
Software Update -
Software upgrade
failed to apply.
Contact your local support
group.
Yes Yes Yes
2303 major Software Up-
dates
Software Update -
Failed to remove
software update.
Retry removal of software
update and if problem per-
sists contact your local sup-
port group.
Yes Yes Yes
2304 major Software Up-
dates
Software Update -
Software update in-
valid signature or
corrupt file. Retry
file transfer.
Retry software update and
if problem persists contact
your local support group.
Yes Yes Yes
5001 critical Persistent
Data Reposi-
tory
Persistent Data Re-
pository - Could not
start Persistent
Data Repository.
No resources avail-
able. This will cause
many components
to fail to start with
the proper configu-
ration.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-5a.png)
90 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
5002 critical Persistent
Data Reposi-
tory
Persistent Data Re-
pository - Could not
open Persistent
Data Repository.
Reverting to last
saved file. Will
mean configuration
will not be current
on the system.
Restore a known good
backup into the system . If
the problem persists con-
tact your local support
group.
Yes Yes Yes
5003 critical Persistent
Data Reposi-
tory
Persistent Data Re-
pository - Could not
open Persistent
Data Repository.
Reverting to default
file. Will mean con-
figuration will be de-
fault on the system.
Restore a known good
backup into the system . If
the problem persists con-
tact your local support
group.
Yes Yes Yes
6000 minor Date and
Time
Date and Time -
Time has been up-
dated by CoreTel.
No Action Required. Yes No No
6004 critical Date and
Time
Date and Time -
Time service initial-
ization failed.
Contact your local support
group.
Yes Yes Yes
6007 minor Date and
Time
Date and Time -
Time adjustment
detected which is
larger than provi-
sioned.
Confrim the date/time is
correct on the system.
Yes No No
6008 minor Date and
Time
Date and Time -
NTP client unable to
contact server.
Confirm the NTP server is
available on the network.
Yes No No
![](asset-5b.png)
List of alarms 91
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
6010 critical Date and
Time
Date and Time -
Real time clock on
system not working
properly.
Don't reboot the system
and contact your local sup-
port group.
Yes Yes Yes
8001 critical Modem Call
Control
Modem Call Control
- MCC stopped un-
expectedly.
Reboot system and contact
your local support group.
Yes Yes Yes
8002 critical Modem Call
Control
Modem Call Control
- MCC Failed to
Register with Voice
CTI.
Reboot system and contact
your local support group.
Yes Yes Yes
8003 Warning Modem Call
Control
Modem Call Control
- MCC cannot load
modem to DSP er-
ror.
Contact your local support
group.
Yes No No
8004 critical Modem Call
Control
Modem Call Control
- MCC modem emu-
lator failed to start.
Reboot system and contact
your local support group.
Yes Yes Yes
8005 critical Modem Call
Control
Modem Call Control
- MCC failed to get a
modem DN.
Reboot system and contact
your local support group.
Yes Yes Yes
8008 critical Modem Call
Control
Modem Call Control
- MCC state ma-
chine error.
Reboot system and contact
your local support group.
Yes Yes Yes
8009 critical Modem Call
Control
Modem Call Control
- MCC state ma-
chine error.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-5c.png)
92 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
8010 critical Modem Call
Control
Modem Call Control
- MCC state ma-
chine error.
Reboot system and contact
your local support group.
Yes Yes Yes
8011 critical Modem Call
Control
Modem Call Control
- MCC state ma-
chine error.
Reboot system and contact
your local support group.
Yes Yes Yes
8012 Warning Modem Call
Control
Modem Call Control
- MCC Failed to
Transfer the call.
CTI Return Code =
%ld.
Contact your local support
group.
Yes No No
8013 Warning Modem Call
Control
Modem Call Control
- MCC Cannot Mon-
itor Incoming Line.
CTI Return Code =
%ld.
Reboot system and contact
your local support group.
Yes No No
8014 Warning Modem Call
Control
Modem Call Control
- MCC Can only
Transfer to Modem
DN Manually. CTI
Return Code = %ld.
Contact your local support
group.
Yes No No
8015 Warning Modem Call
Control
Modem Call Control
- MCC Cannot Stop
to Monitor the Line
Number. CTI Re-
turn Code = %ld.
Contact your local support
group.
Yes No No
![](asset-5d.png)
List of alarms 93
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
8016 Warning Modem Call
Control
Modem Call Control
- MCC Cannot Un-
load the Modem
DSP Task. CTI Re-
turn Code = %ld.
Contact your local support
group.
Yes No No
8017 Warning Modem Call
Control
Modem Call Control
- MCC Failed to An-
swer Incoming Call.
CTI Return Code =
%ld.
Contact your local support
group.
Yes No No
8018 informa-
tion
Modem Call
Control
Modem Call Control
- MCC Incoming
Call on Busy Mo-
dem [%s].
No Action Required. Yes No No
8019 informa-
tion
Modem Call
Control
Modem Call Control
- MCC Attempt to
Connect to a Dis-
abled Modem [%s].
No Action Required. Yes No No
8020 Warning Modem Call
Control
Modem Call Control
- MCC Failed to
Register for CLID/
ANI Service. CTI
Return Code = %ld.
Contact your local support
group.
Yes No No
8021 informa-
tion
Modem Call
Control
Modem Call Control
- MCC Modem Con-
nected [%s].
No Action Required. Yes No No
![](asset-5e.png)
94 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
8022 informa-
tion
Modem Call
Control
Modem Call Control
- MCC Modem is
Disconnected.
No Action Required. Yes No No
8023 informa-
tion
Modem Call
Control
Modem Call Control
- MCC Modem En-
abled.
No Action Required. Yes No No
8024 informa-
tion
Modem Call
Control
Modem Call Control
- MCC Modem Dis-
abled.
No Action Required. Yes No No
8025 Warning Modem Call
Control
Modem Call Control
- MCC Failed to Get
Switch Information.
CTI Return Code =
%ld.
Contact your local support
group.
Yes No No
8029 Warning Modem Call
Control
Modem Call Control
- MCC Failed to An-
swer Modem Call.
CTI Return Code =
%ld.
Contact your local support
group.
Yes No No
8030 Warning Modem Call
Control
Modem Call Control
- MCC Failed to Ac-
knowledge Modem
Request. CTI Re-
turn Code = %ld.
Contact your local support
group.
Yes No No
8031 Warning Modem Call
Control
Modem Call Control
- MCC Failed to
Originate a Call. CTI
Return Code = %ld.
Contact your local support
group.
Yes No No
![](asset-5f.png)
List of alarms 95
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
8032 Warning Modem Call
Control
Modem Call Control
- MCC Failed to Dis-
connect a Call. CTI
Return Code = %ld.
Contact your local support
group.
Yes No No
8033 Warning Modem Call
Control
Modem Call Control
- MCC Received
Unknown Request
from Modem. Re-
quest = %ld.
Contact your local support
group.
Yes No No
8035 informa-
tion
Modem Call
Control
Modem Call Control
- MCC Modem Auto
Disabled.
No Action Required. Yes No No
8038 informa-
tion
Modem Call
Control
Modem Call Control
- MCC Modem Call
Put on Hold. Dis-
connecting…
No Action Required. Yes No No
8040 Warning Modem Call
Control
Modem Call Control
- MCC Failed to
Open Prompts Li-
brary. NNU Return
Code = %ld.
Contact your local support
group.
Yes No No
8041 informa-
tion
Modem Call
Control
Modem Call Control
- MCC Modem DN
changed in admin.
No Action Required. Yes No No
![](asset-60.png)
96 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
8042 Warning Modem Call
Control
Modem Call Control
- MCC Failed to
Open the Commu-
nication Path to
RAS. Disabling the
Modem.
Contact your local support
group.
Yes No No
10001 critical Service Man-
ager
Service Manager -
Core Telephony
has stopped unex-
pectedly. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10101 or 10301. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10002 critical Service Man-
ager
Service Manager -
CallPilot has
stopped unexpect-
edly. Service Man-
ager is attempting to
restart the service.
Check for corresponding
alarm 10102 or 10302. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
![](asset-61.png)
List of alarms 97
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10003 critical Service Man-
ager
Service Manager -
IP Terminal Service
(UTPS) has
stopped unexpect-
edly. This will affect
service on all IP ter-
minals on the sys-
tem. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10103 or 10303. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10005 critical Service Man-
ager
Service Manager -
Voice over IP Gate-
way (feps) has
stopped unexpect-
edly. Service Man-
ager is attempting to
restart the service.
Check for corresponding
alarm 10105 or 10305. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10006 critical Service Man-
ager
Service Manager -
Quality of Service
Monitor (qmond)
has stopped unex-
pectedly. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10106 or 10306. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
![](asset-62.png)
98 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10007 critical Service Man-
ager
Service Manager -
Call Detail Record-
ing Service
(CDRService) has
stopped unexpect-
edly. Service Man-
ager is attempting to
restart the service.
Check for corresponding
alarm 10107 or 10307. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10008 critical Service Man-
ager
Service Manager -
Voice Application
Interface Service
(ctiserver) has
stopped unexpect-
edly. This will affect
CallPilot, System
Set Based Admin
and the modem.
Service Manager is
attempting to restart
the service.
Check for corresponding
alarm 10108 or 10308. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
![](asset-63.png)
List of alarms 99
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10008 critical Service Man-
ager
Service Manager -
Voice Application
Interface Service
(ctiserver) has
stopped unexpect-
edly. This will affect
CallPilot, System
Set Based Admin
and IVR. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10108 or 10308. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10009 critical Service Man-
ager
Service Manager -
Modem Call Control
(modemcc) has
stopped unexpect-
edly. This will affect
Dial-In and Dial-Out
using the integrated
modem. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10109 or 10309. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
![](asset-64.png)
100 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10010 critical Service Man-
ager
Service Manager -
System Set Based
Admin Feature9*8
(ssba) has stopped
unexpectedly. Ser-
vice Manager is at-
tempting to restart
the service.
Check for corresponding
alarm 10110 or 10310. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10011 critical Service Man-
ager
Service Manager -
Computer Telepho-
ny Service (Cte) has
stopped unexpect-
edly. This will affect
LAN CTE and the
Line Monitor in BCM
Monitor. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10111 or 10311. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
![](asset-65.png)
List of alarms 101
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10012 critical Service Man-
ager
Service Manager -
Line Monitor Ser-
vice (lms) has
stopped unexpect-
edly. This will affect
the Line Service
Manager - Monitor
in BCM Monitor.
Service Manager is
attempting to restart
the service.
Check for corresponding
alarm 10112 or 10312. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10013 critical Service Man-
ager
Service Manager -
Media Services
Manager (Msm) has
stopped unexpect-
edly. This will affect
all telephony opera-
tions on the system.
Service Manager is
attempting to restart
the service.
Check for corresponding
alarm 10113 or 10313. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
![](asset-66.png)
102 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10014 critical Service Man-
ager
Service Manager -
Media Path Server
(mps) has stopped
unexpectedly. This
will affect all IP Te-
lephony. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10114 or 10314. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10015 critical Service Man-
ager
Service Manager -
Media Gateway
Server (mgs) has
stopped unexpect-
edly. This will affect
all IP Telephony.
Service Manager is
attempting to restart
the service.
Check for corresponding
alarm 10115 or 10315. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10016 critical Service Man-
ager
Service Manager -
Persistent Data Re-
pository (Pdrd) has
stopped unexpect-
edly. This will affect
any management
done to running ser-
vices or startup of
non-running servic-
es. Service Manag-
er is attempting to
restart the service.
Check for corresponding
alarm 10116 or 10316. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
![](asset-67.png)
List of alarms 103
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10017 critical Service Man-
ager
Service Manager -
Keycode Service
(cfsserver) has
stopped unexpect-
edly. This will affect
the ability to enter
any new keycodes.
Service Manager is
attempting to restart
the service.
Check for corresponding
alarm 10117 or 10317. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10018 critical Service Man-
ager
Service Manager -
Time Service (tm-
wservice) has
stopped unexpect-
edly. This will affect
the synchronization
of time in the sys-
tem. Service Man-
ager is attempting to
restart the service.
Check for corresponding
alarm 10118 or 10318. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
![](asset-68.png)
104 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10019 critical Service Man-
ager
Service Manager -
Platform Status
Monitor (psm) has
stopped unexpect-
edly. This will affect
the monitoring of
system hardware
and drivers. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10119 or 10319. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10020 critical Service Man-
ager
Service Manager -
Web Server (httpd)
has stopped unex-
pectedly. This will
affect the onbox
web pages, down-
loads and docu-
mentation. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10120 or 10320. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
![](asset-69.png)
List of alarms 105
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10021 critical Service Man-
ager
Service Manager -
On Box Manage-
ment Framework
(owcimomd) has
stopped unexpect-
edly. Element Man-
ager will be unable
to connect with the
system. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10121 or 10321. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10024 critical Service Man-
ager
Service Manager -
IP Terminal Service
(EchoServer) has
stopped unexpect-
edly. This will affect
IP terminals from
operating properly.
Service Manager is
attempting to restart
the service.
Check for corresponding
alarm 10124 or 10324. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
![](asset-6a.png)
106 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10025 critical Service Man-
ager
Service Manager -
IP Terminal Firm-
ware upload Ser-
vice (UftpServer)
has stopped unex-
pectedly. This will
affect the ability to
download new firm-
ware to IP termi-
nals. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10125 or 10325. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10029 critical Service Man-
ager
Service Manager -
Doorphone service
(BCM_Doorphone)
has stopped unex-
pectedly. This will
affect the ability to
use a doorphone on
the system. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10129 or 10329. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
![](asset-6b.png)
List of alarms 107
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10032 minor Service Man-
ager
Service Manager -
IP Music Service
(BcmAmp) has
stopped unexpect-
edly. This will affect
the ability to use IP
music. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10132 or 10332. If
service doesn't restart then
reboot system and contact
your local support group.
Yes Yes Yes
10033 minor Service Man-
ager
Service Manager -
IP Music Service
(ToneSrvr) has
stopped unexpect-
edly. This will affect
the ability to use IP
music. Service
Manager is attempt-
ing to restart the
service.
Check for corresponding
alarm 10133 or 10333. This
can be caused by changing
music sources. If service
doesn't restart then reboot
system and contact your lo-
cal support group..
Yes No No
10101 critical Service Man-
ager
Service Manager -
Core Telephony
has stopped unex-
pectedly and could
not be restarted by
service manager.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-6c.png)
108 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10102 critical Service Man-
ager
Service Manager -
CallPilot has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager.
Reboot system and contact
your local support group.
Yes Yes Yes
10103 critical Service Man-
ager
Service Manager -
IP Terminal Service
(UTPS) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect service on
all IP terminals on
the system.
Reboot system and contact
your local support group.
Yes Yes Yes
10105 critical Service Man-
ager
Service Manager -
Voice over IP Gate-
way (feps) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-6d.png)
List of alarms 109
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10106 critical Service Man-
ager
Service Manager -
Quality of Service
Monitor (qmond)
has stopped unex-
pectedly and could
not be restarted by
service manager.
Reboot system and contact
your local support group.
Yes Yes Yes
10107 critical Service Man-
ager
Service Manager -
Call Detail Record-
ing Service
(CDRService) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager.
Reboot system and contact
your local support group.
Yes Yes Yes
10108 critical Service Man-
ager
Service Manager -
Voice Application
Interface Service
(ctiserver) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect CallPilot,
System Set Based
Admin and the mo-
dem.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-6e.png)
110 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10109 critical Service Man-
ager
Service Manager -
Modem Call Control
(modemcc) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect Dial-In
and Dial-Out using
the integrated mo-
dem.
Reboot system and contact
your local support group.
Yes Yes Yes
10110 critical Service Man-
ager
Service Manager -
System Set Based
Admin Feature9*8
(ssba) has stopped
unexpectedly and
could not be restart-
ed by service man-
ager.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-6f.png)
List of alarms 111
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10111 critical Service Man-
ager
Service Manager -
Computer Telepho-
ny Service (Cte) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect LAN CTE
and the Line Moni-
tor in BCM Monitor.
Reboot system and contact
your local support group.
Yes Yes Yes
10112 critical Service Man-
ager
Service Manager -
Line Monitor Ser-
vice (lms) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect the Line
Monitor in BCM
Monitor.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-70.png)
112 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10113 critical Service Man-
ager
Service Manager -
Media Services
Manager (Msm) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect all tele-
phony operations
on the system.
Reboot system and contact
your local support group.
Yes Yes Yes
10114 critical Service Man-
ager
Service Manager -
Media Path Server
(mps) has stopped
unexpectedly and
could not be restart-
ed by service man-
ager. This will affect
all IP Telephony.
Reboot system and contact
your local support group.
Yes Yes Yes
10115 critical Service Man-
ager
Service Manager -
Media Gateway
Server (mgs) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect all IP Te-
lephony.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-71.png)
List of alarms 113
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10116 critical Service Man-
ager
Service Manager -
Persistent Data Re-
pository (Pdrd) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect any man-
agement done to
running services or
startup of non-run-
ning services.
Reboot system and contact
your local support group.
Yes Yes Yes
10117 critical Service Man-
ager
Service Manager -
Keycode Service
(cfsserver) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect the ability
to enter any new
keycodes.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-72.png)
114 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10118 critical Service Man-
ager
Service Manager -
Time Service (tm-
wservice) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect the syn-
chronization of time
in the system.
Reboot system and contact
your local support group.
Yes Yes Yes
10119 critical Service Man-
ager
Service Manager -
Platform Status
Monitor (psm) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect the moni-
toring of system
hardware and driv-
ers.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-73.png)
List of alarms 115
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10120 critical Service Man-
ager
Service Manager -
Web Server (httpd)
has stopped unex-
pectedly and could
not be restarted by
service manager.
This will affect the
onbox web pages,
downloads and doc-
umentation.
Reboot system and contact
your local support group.
Yes Yes Yes
10121 critical Service Man-
ager
Service Manager -
On Box Manage-
ment Framework
(owcimomd) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. Ele-
ment Manager will
be unable to con-
nect with the sys-
tem.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-74.png)
116 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10122 critical Service Man-
ager
Service Manager -
Service Manager
(monit) has stopped
unexpectedly.
Check for corresponding
alarm 10322 to indicate a
restart. If 10322 doesn't
happen then reboot system
and contact your local sup-
port group.
Yes Yes Yes
10124 critical Service Man-
ager
Service Manager -
IP Terminal Service
(EchoServer) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect IP termi-
nals from operating
properly.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-75.png)
List of alarms 117
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10125 critical Service Man-
ager
Service Manager -
IP Terminal Firm-
ware upload Ser-
vice (UftpServer)
has stopped unex-
pectedly and could
not be restarted by
service manager.
This will affect the
ability to download
new firmware to IP
terminals.
Reboot system and contact
your local support group.
Yes Yes Yes
10129 critical Service Man-
ager
Service Manager -
Doorphone service
(BCM_Doorphone)
has stopped unex-
pectedly and could
not be restarted by
service manager.
This will affect the
ability to use a door-
phone on the sys-
tem.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-76.png)
118 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10132 critical Service Man-
ager
Service Manager -
IP Music Service
(BcmAmp) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect the ability
to use IP music.
Reboot system and contact
your local support group.
Yes Yes Yes
10133 critical Service Man-
ager
Service Manager -
IP Music Service
(ToneSrvr) has
stopped unexpect-
edly and could not
be restarted by ser-
vice manager. This
will affect the ability
to use IP music.
Reboot system and contact
your local support group.
Yes Yes Yes
![](asset-77.png)
List of alarms 119
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10201 Warning Service Man-
ager
Service Manager -
Core Telephony
has been stopped
either due to user
action or because
Service Manager
has stopped this
service due to a de-
pendency on anoth-
er service that has
been stopped.
No Action Required. Yes No No
10202 Warning Service Man-
ager
Service Manager -
CallPilot has been
stopped either due
to user action or be-
cause Service Man-
ager has stopped
this service due to a
dependency on an-
other service that
has been stopped.
No Action Required. Yes No No
![](asset-78.png)
120 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10203 Warning Service Man-
ager
Service Manager -
IP Terminal Service
(UTPS) has been
stopped either due
to user action or be-
cause Service Man-
ager has stopped
this service due to a
dependency on an-
other service that
has been stopped.
This will affect ser-
vice on all IP termi-
nals on the system.
No Action Required. Yes No No
10205 Warning Service Man-
ager
Service Manager -
Voice over IP Gate-
way (feps) has been
stopped either due
to user action or be-
cause Service Man-
ager has stopped
this service due to a
dependency on an-
other service that
has been stopped.
No Action Required. Yes No No
![](asset-79.png)
List of alarms 121
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10206 Warning Service Man-
ager
Service Manager -
Quality of Service
Monitor (qmond)
has been stopped
either due to user
action or because
Service Manager
has stopped this
service due to a de-
pendency on anoth-
er service that has
been stopped.
No Action Required. Yes No No
10207 Warning Service Man-
ager
Service Manager -
Call Detail Record-
ing Service
(CDRService) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependen-
cy on another ser-
vice that has been
stopped.
No Action Required. Yes No No
![](asset-7a.png)
122 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10208 Warning Service Man-
ager
Service Manager -
Voice Application
Interface Service
(ctiserver) has been
stopped either due
to user action or be-
cause Service Man-
ager has stopped
this service due to a
dependency on an-
other service that
has been stopped.
This will affect Call-
Pilot, System Set
Based Admin and
the modem.
No Action Required. Yes No No
![](asset-7b.png)
List of alarms 123
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10209 Warning Service Man-
ager
Service Manager -
Modem Call Control
(modemcc) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependen-
cy on another ser-
vice that has been
stopped. This will
affect Dial-In and
Dial-Out using the
integrated modem.
No Action Required. Yes No No
![](asset-7c.png)
124 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10210 Warning Service Man-
ager
Service Manager -
System Set Based
Admin Feature9*8
(ssba) has been
stopped either due
to user action or be-
cause Service Man-
ager has stopped
this service due to a
dependency on an-
other service that
has been stopped.
No Action Required. Yes No No
![](asset-7d.png)
List of alarms 125
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10211 Warning Service Man-
ager
Service Manager -
Computer Telepho-
ny Service (Cte) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependen-
cy on another ser-
vice that has been
stopped. This will
affect LAN CTE and
the Line Monitor in
BCM Monitor.
No Action Required. Yes No No
![](asset-7e.png)
126 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10212 Warning Service Man-
ager
Service Manager -
Line Monitor Ser-
vice (lms) has been
stopped either due
to user action or be-
cause Service Man-
ager has stopped
this service due to a
dependency on an-
other service that
has been stopped.
This will affect the
Line Monitor in BCM
Monitor.
No Action Required. Yes No No
![](asset-7f.png)
List of alarms 127
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10213 Warning Service Man-
ager
Service Manager -
Media Services
Manager (Msm) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependen-
cy on another ser-
vice that has been
stopped. This will
affect all telephony
operations on the
system.
No Action Required. Yes No No
![](asset-80.png)
128 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10214 Warning Service Man-
ager
Service Manager -
Media Path Server
(mps) has been
stopped either due
to user action or be-
cause Service Man-
ager has stopped
this service due to a
dependency on an-
other service that
has been stopped.
This will affect all IP
Telephony.
No Action Required. Yes No No
10215 Warning Service Man-
ager
Service Manager -
Media Gateway
Server (mgs) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependen-
cy on another ser-
vice that has been
stopped. This will
affect all IP Tele-
phony.
No Action Required. Yes No No
![](asset-81.png)
List of alarms 129
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10216 Warning Service Man-
ager
Service Manager -
Persistent Data Re-
pository (Pdrd) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependen-
cy on another ser-
vice that has been
stopped. This will
affect any manage-
ment done to run-
ning services.
No Action Required. Yes No No
![](asset-82.png)
130 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10217 Warning Service Man-
ager
Service Manager -
Keycode Service
(cfsserver) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependen-
cy on another ser-
vice that has been
stopped. This will
affect the ability to
enter any new key-
codes.
No Action Required. Yes No No
![](asset-83.png)
List of alarms 131
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10218 Warning Service Man-
ager
Service Manager -
Time Service (tm-
wservice) has been
stopped either due
to user action or be-
cause Service Man-
ager has stopped
this service due to a
dependency on an-
other service that
has been stopped.
This will affect the
synchronization of
time in the system.
No Action Required. Yes No No
![](asset-84.png)
132 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10219 Warning Service Man-
ager
Service Manager -
Platform Status
Monitor (psm) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependen-
cy on another ser-
vice that has been
stopped. This will
affect the monitor-
ing of system hard-
ware and drivers.
No Action Required. Yes No No
![](asset-85.png)
List of alarms 133
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10220 Warning Service Man-
ager
Service Manager -
Web Server (httpd)
has been stopped
either due to user
action or because
Service Manager
has stopped this
service due to a de-
pendency on anoth-
er service that has
been stopped. This
will affect the onbox
web pages, down-
loads and docu-
mentation.
No Action Required. Yes No No
![](asset-86.png)
134 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10221 Warning Service Man-
ager
Service Manager -
On Box Manage-
ment Framework
(owcimomd) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependen-
cy on another ser-
vice that has been
stopped. Element
Manager will be un-
able to connect with
the system.
No Action Required. Yes No No
![](asset-87.png)
List of alarms 135
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10224 Warning Service Man-
ager
Service Manager -
IP Terminal Service
(EchoServer) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependen-
cy on another ser-
vice that has been
stopped. This will
affect IP terminals
from operating
properly.
No Action Required. Yes No No
![](asset-88.png)
136 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10225 Warning Service Man-
ager
Service Manager -
IP Terminal Firm-
ware upload Ser-
vice (UftpServer)
has been stopped
either due to user
action or because
Service Manager
has stopped this
service due to a de-
pendency on anoth-
er service that has
been stopped. This
will affect the ability
to download new
firmware to IP termi-
nals.
No Action Required. Yes No No
![](asset-89.png)
List of alarms 137
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10229 Warning Service Man-
ager
Service Manager -
Doorphone service
(BCM_Doorphone)
has been stopped
either due to user
action or because
Service Manager
has stopped this
service due to a de-
pendency on anoth-
er service that has
been stopped. This
will affect the ability
to use a doorphone
on the system.
No Action Required. Yes No No
![](asset-8a.png)
138 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10232 Warning Service Man-
ager
Service Manager -
IP Music Service
(BcmAmp) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependen-
cy on another ser-
vice that has been
stopped. This will
affect the ability to
use IP music.
No Action Required. Yes No No
![](asset-8b.png)
List of alarms 139
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10233 Warning Service Man-
ager
Service Manager -
IP Music Service
(ToneSrvr) has
been stopped either
due to user action or
because Service
Manager has
stopped this service
due to a dependen-
cy on another ser-
vice that has been
stopped. This will
affect the ability to
use IP music.
No Action Required. Yes No No
10301 Informa-
tion
Service Man-
ager
Service Manager -
Core Telephony
has been success-
fully restarted.
No Action Required. Yes No No
10302 Informa-
tion
Service Man-
ager
Service Manager -
CallPilot has been
successfully restart-
ed.
No Action Required. Yes No No
10303 Informa-
tion
Service Man-
ager
Service Manager -
IP Terminal Service
(UTPS) has been
successfully restart-
ed.
No Action Required. Yes No No
![](asset-8c.png)
140 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10305 Informa-
tion
Service Man-
ager
Service Manager -
Voice over IP Gate-
way (feps) has been
successfully restart-
ed.
No Action Required. Yes No No
10306 Informa-
tion
Service Man-
ager
Service Manager -
Quality of Service
Monitor (qmond)
has been success-
fully restarted.
No Action Required. Yes No No
10307 Informa-
tion
Service Man-
ager
Service Manager -
Call Detail Record-
ing Service
(CDRService) has
been successfully
restarted.
No Action Required. Yes No No
10308 Informa-
tion
Service Man-
ager
Service Manager -
Voice Application
Interface Service
(ctiserver) has been
successfully restart-
ed.
No Action Required. Yes No No
10309 Informa-
tion
Service Man-
ager
Service Manager -
Modem Call Control
(modemcc) has
been successfully
restarted.
No Action Required. Yes No No
![](asset-8d.png)
List of alarms 141
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10310 Informa-
tion
Service Man-
ager
Service Manager -
System Set Based
Admin Feature9*8
(ssba) has been
successfully restart-
ed.
No Action Required. Yes No No
10311 Informa-
tion
Service Man-
ager
Service Manager -
Computer Telepho-
ny Service (Cte) has
been successfully
restarted.
No Action Required. Yes No No
10312 Informa-
tion
Service Man-
ager
Service Manager -
Line Monitor Ser-
vice (lms) has been
successfully restart-
ed.
No Action Required. Yes No No
10313 Informa-
tion
Service Man-
ager
Service Manager -
Media Services
Manager (Msm) has
been successfully
restarted.
No Action Required. Yes No No
10314 Informa-
tion
Service Man-
ager
Service Manager -
Media Path Server
(mps) has been
successfully restart-
ed.
No Action Required. Yes No No
10315 Informa-
tion
Service Man-
ager
Service Manager -
Media Gateway
Server (mgs) has
been successfully
restarted.
No Action Required. Yes No No
![](asset-8e.png)
142 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10316 Informa-
tion
Service Man-
ager
Service Manager -
Persistent Data Re-
pository (Pdrd) has
been successfully
restarted.
No Action Required. Yes No No
10317 Informa-
tion
Service Man-
ager
Service Manager -
Keycode Service
(cfsserver) has
been successfully
restarted.
No Action Required. Yes No No
10318 Informa-
tion
Service Man-
ager
Service Manager -
Time Service (tm-
wservice) has been
successfully restart-
ed.
No Action Required. Yes No No
10319 Informa-
tion
Service Man-
ager
Service Manager -
Platform Status
Monitor (psm) has
been successfully
restarted.
No Action Required. Yes No No
10320 Informa-
tion
Service Man-
ager
Service Manager -
Web Server (httpd)
has been success-
fully restarted.
No Action Required. Yes No No
10321 Informa-
tion
Service Man-
ager
Service Manager -
On Box Manage-
ment Framework
(owcimomd) has
been successfully
restarted.
No Action Required. Yes No No
![](asset-8f.png)
List of alarms 143
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10322 Informa-
tion
Service Man-
ager
Service Manager -
Service Manager
(monit) has been
successfully restart-
ed.
No Action Required. Yes No No
10324 Informa-
tion
Service Man-
ager
Service Manager -
IP Terminal Service
(EchoServer) has
been successfully
restarted.
No Action Required. Yes No No
10325 Informa-
tion
Service Man-
ager
Service Manager -
IP Terminal Firm-
ware upload Ser-
vice (UftpServer)
has been success-
fully restarted.
No Action Required. Yes No No
10329 Informa-
tion
Service Man-
ager
Service Manager -
Doorphone service
(BCM_Doorphone)
has been success-
fully restarted.
No Action Required. Yes No No
10332 Informa-
tion
Service Man-
ager
Service Manager -
IP Music Service
(BcmAmp) has
been successfully
restarted.
No Action Required. Yes No No
10333 Informa-
tion
Service Man-
ager
Service Manager -
IP Music Service
(ToneSrvr) has
been successfully
restarted.
No Action Required. Yes No No
![](asset-90.png)
144 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10906 Informa-
tion
Startup Se-
quence
System Startup -
Operating system
and alarm sub-
system available.
Power LED = flash-
ing green; Status
LED = flashing yel-
low.
No Action Required. Yes No No
10907 Informa-
tion
Startup Se-
quence
System Startup -
Telephony and
Voicemail active.
Power LED = flash-
ing green; Status
LED = flashing
green.
No Action Required. Yes No No
10908 Informa-
tion
Startup Se-
quence
System Startup - El-
ement Manager is
available. Power
LED = solid green;
Status LED = flash-
ing green.
No Action Required. Yes No No
10909 Informa-
tion
Startup Se-
quence
System Startup -
Startup complete.
Service Manager
and Scheduling
Services available.
Power LED = solid
green; Status LED =
solid green.
No Action Required. Yes No No
![](asset-91.png)
List of alarms 145
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10916 Informa-
tion
Startup Se-
quence
System Startup -
Operating system
and alarm sub-
system available.
Separate error
alarm detected.
Power LED = flash-
ing green; Status
LED = unchanged.
No Action Required. Yes No No
10917 Informa-
tion
Startup Se-
quence
System Startup -
Telephony and
Voicemail active.
Separate error
alarm detected.
Power LED = flash-
ing green; Status
LED = unchanged.
No Action Required. Yes No No
10918 Informa-
tion
Startup Se-
quence
System Startup - El-
ement Manager is
available. Separate
error alarm detect-
ed. Power LED =
solid green; Status
LED = unchanged.
No Action Required. Yes No No
![](asset-92.png)
146 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
10919 Informa-
tion
Startup Se-
quence
System Startup -
Startup complete.
Service Manager
and Scheduling
Services available.
Separate error
alarm detected.
Power LED = solid
green; Status LED =
unchanged.
No Action Required. Yes No No
11002 Informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Power re-
covered.
No Action Required. Re-
covery alarm for corre-
sponding alarms 11200
and 11400.
Yes No No
11003 Informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Hard drive
space recovered.
No Action Required. Re-
covery alarm for corre-
sponding alarms 11201.
Yes No No
11004 Informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Memory
recovered.
No Action Required. Re-
covery alarm for corre-
sponding alarm 11202
Yes No No
11005 Informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - CPU load
recovered.
No Action Required. Re-
covery alarm for corre-
sponding alarm 11203.
Yes No No
![](asset-93.png)
List of alarms 147
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
11006 Informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - LAN re-
covered.
No Action Required. Re-
covery alarm for corre-
sponding alarm 11204.
Yes No No
11011 Informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Local
Temperature recov-
ered.
No Action Required. Re-
covery alarm for corre-
sponding alarms 11209
and 11405.
Yes No No
11012 Informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Remote
Temperature recov-
ered.
No Action Required. Re-
covery alarm for corre-
sponding alarms 11210
and 11406.
Yes No No
11014 Informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Fan recov-
ered.
No Action Required. Re-
covery alarm for corre-
sponding alarms 11212
and 11408.
Yes No No
11015 Informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Router re-
covered.
No Action Required. Re-
covery alarm for corre-
sponding alarm 11409.
Yes No No
11016 Informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - OAM Port
Link Up.
No Action Required. Re-
covery alarm for corre-
sponding alarm 11214.
Yes No No
11017 Informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Customer
LAN Port 1 Link Up.
No Action Required. Re-
covery alarm for corre-
sponding alarm 11215.
Yes No No
![](asset-94.png)
148 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
11018 Informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Customer
LAN Port 2 Link Up.
No Action Required. Re-
covery alarm for corre-
sponding alarm 11216.
Yes No No
11019 Informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Customer
LAN Port 3 Link Up.
No Action Required. Re-
covery alarm for corre-
sponding alarm 11217.
Yes No No
11200 minor Platform Sta-
tus Monitor
Platform Status
Monitor - failed to
read Power.
Reboot system and if prob-
lem persists contact your
local support group.
Yes No No
11201 major Platform Sta-
tus Monitor
Platform Status
Monitor - Hard drive
near capacity.
Contact local support
group for assistance in re-
covering drive space.
Yes Yes Yes
11202 major Platform Sta-
tus Monitor
Platform Status
Monitor - Memory
near capacity.
Contact local support
group for assistance in an-
alyzing memory usage.
Yes Yes Yes
![](asset-95.png)
List of alarms 149
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
11203 minor Platform Sta-
tus Monitor
Platform Status
Monitor - CPU load
above threshold.
Use BCM Monitor for real-
time view of CPU activity.
Monitor for alarm 11005 to
indicate CPU recovered. If
problem persists, contact
local support group.
Yes No No
11204 major Platform Sta-
tus Monitor
Platform Status
Monitor - 1. rx_byte/
sec greater than
50% of LAN%#%
speed,
2. tx_byte/sec
greater than 50% of
LAN%#% speed,
3. rx_errors/sec of
LAN%#% > %#%,
4. tx_errors/sec of
LAN%#% > %#%,
5. rx_dropped/sec
of LAN%#% >
%#%,
6. tx_dropped/sec
of LAN%#% > %#%
Verify that Customer LAN
is performing as expected.
Yes Yes Yes
![](asset-96.png)
150 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
11021 informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Switch
Control recovered.
No Action Required. Re-
covery alarm for corre-
sponding alarms 11221
and 11301.
No No No
11022 informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Tempera-
ture Sensor 1 recov-
ered.
No Action Required. Re-
covery alarm for corre-
sponding alarms 11222
and 11302.
No No No
11023 informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Tempera-
ture Sensor 2 recov-
ered.
No Action Required. Re-
covery alarm for corre-
sponding alarms 11223
and 11303.
No No No
11024 informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Tempera-
ture Sensor 3 recov-
ered.
No Action Required. Re-
covery alarm for corre-
sponding alarms 11224
and 11304.
No No No
11025 informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Redun-
dant Power Supply
Module 1 recov-
ered.
No Action Required. Re-
covery alarm for corre-
sponding alarms 11225
and 11305.
No No No
11026 informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Redun-
dant Power Supply
Module 2 recov-
ered.
No Action Required. Re-
covery alarm for corre-
sponding alarms 11226
and 11306.
No No No
![](asset-97.png)
List of alarms 151
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
11027 informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Redun-
dant Power Supply
Fan 1 recovered.
No Action Required. Re-
covery alarm for corre-
sponding alarms 11227
and 11307.
No No No
11028 informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Redun-
dant Power Supply
Fan 2 recovered.
No Action Required. Re-
covery alarm for corre-
sponding alarms 11228
and 11308.
No No No
11209 major Platform Sta-
tus Monitor
Platform Status
Monitor - Failed to
read Local Temper-
ature.
Reboot system and if prob-
lem reoccurs contact your
local support group.
Yes Yes Yes
11210 major Platform Sta-
tus Monitor
Platform Status
Monitor - Failed to
read Remote Tem-
perature.
Reboot system and if prob-
lem reoccurs contact your
local support group.
Yes Yes Yes
11212 major Platform Sta-
tus Monitor
Platform Status
Monitor - Fan Below
Tolerance.
Check Fan operation as fan
is apparently not working
correctly. If alarm persists,
replace fan.
Yes Yes Yes
11213 major Platform Sta-
tus Monitor
Platform Status
Monitor - Failed to
get Router status.
Check the router and if
needed replace it.
Yes Yes Yes
11214 warning Platform Sta-
tus Monitor
Platform Status
Monitor - OAM Port
Link Down.
Check the OAM Port physi-
cal LAN connection
Yes No No
![](asset-98.png)
152 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
11215 warning Platform Sta-
tus Monitor
Platform Status
Monitor - Customer
LAN Port 1 Link
Down.
Check the Customer LAN
Port 1 physical LAN con-
nection
Yes No No
11216 warning Platform Sta-
tus Monitor
Platform Status
Monitor - Customer
LAN Port 2 Link
Down.
Check the Customer LAN
Port 2 physical LAN con-
nection
Yes No No
11217 warning Platform Sta-
tus Monitor
Platform Status
Monitor - Customer
LAN Port 3 Link
Down.
Check the Customer LAN
Port 3 physical LAN con-
nection
Yes No No
11220 major Platform Sta-
tus Monitor
Platform Status
Monitor - Failed to
communicate with
Switch Control.
Reboot system and if prob-
lem reoccurs contact your
local support group.
No No No
11221 major Platform Sta-
tus Monitor
Platform Status
Monitor - Tempera-
ture sensor 1 Out Of
Range.
Reboot system and if prob-
lem reoccurs contact your
local support group.
Yes Yes Yes
11222 major Platform Sta-
tus Monitor
Platform Status
Monitor - Tempera-
ture sensor 2 Out Of
Range.
Reboot system and if prob-
lem reoccurs contact your
local support group.
Yes Yes Yes
11223 major Platform Sta-
tus Monitor
Platform Status
Monitor - Tempera-
ture sensor 3 Out Of
Range.
Reboot system and if prob-
lem reoccurs contact your
local support group.
Yes Yes Yes
![](asset-99.png)
List of alarms 153
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
11224 major Platform Sta-
tus Monitor
Platform Status
Monitor - Failed to
read Redundant
Supply Power Mod-
ule 0.
Reboot system and if prob-
lem reoccurs contact your
local support group.
Yes Yes Yes
11225 major Platform Sta-
tus Monitor
Platform Status
Monitor - Failed to
read Redundant
Power Supply Mod-
ule 1.
Reboot system and if prob-
lem reoccurs contact your
local support group.
Yes No No
11226 major Platform Sta-
tus Monitor
Platform Status
Monitor - Failed to
read Redundant
Power Supply Fan
1.
Reboot system and if prob-
lem reoccurs contact your
local support group.
Yes No No
11227 major Platform Sta-
tus Monitor
Platform Status
Monitor - Failed to
read Redundant
Power Supply Fan
2.
Reboot system and if prob-
lem reoccurs contact your
local support group.
Yes No No
11250 major Platform Sta-
tus Monitor
Platform Status
Monitor - The size of
XXX Log file is
greater than 16MB,
XXX Log file will be
deleted to recover /
var/log partition.
Contact your local support
group.
Yes Yes Yes
![](asset-9a.png)
154 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
11300 minor Platform Sta-
tus Monitor
Platform Status
Monitor - Power
Railes Out Of
Range.
Verify that external power
is per operational limits. If
alarm persists, contact
your local support group.
Yes No No
11301 critical Platform Sta-
tus Monitor
Platform Status
Monitor - Failed to
read from Switch
Control.
Device driver issue. Re-
boot system and if problem
reoccurs contact your local
support group.
No No No
11302 critical Platform Sta-
tus Monitor
Platform Status
Monitor - Tempera-
ture sensor 1
reached critical tol-
erance, PSM grace-
fully reboots the
system.
Check Fan operation and
room temperatures as fan
action has failed to main-
tain acceptable system
temperatures.
Yes Yes Yes
11303 critical Platform Sta-
tus Monitor
Platform Status
Monitor - Tempera-
ture sensor 2
reached critical tol-
erance, PSM grace-
fully reboots the
system.
Check Fan operation and
room temperatures as fan
action has failed to main-
tain acceptable system
temperatures.
Yes Yes Yes
![](asset-9b.png)
List of alarms 155
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
11304 critical Platform Sta-
tus Monitor
Platform Status
Monitor - Tempera-
ture sensor 3
reached critical tol-
erance, PSM grace-
fully reboots the
system.
Check Fan operation and
room temperatures as fan
action has failed to main-
tain acceptable system
temperatures.
Yes Yes Yes
11305 critical Platform Sta-
tus Monitor
Platform Status
Monitor - Redun-
dant Power Supply
Module 1 Out Of
Range.
Verify that external edun-
dant power is per opera-
tional limits. If alarm
persists, contact your local
support group.
Yes Yes Yes
11306 critical Platform Sta-
tus Monitor
Platform Status
Monitor - Redun-
dant Power Supply
Module 2 Out Of
Range.
Verify that external edun-
dant power is per opera-
tional limits. If alarm
persists, contact your local
support group.
Yes Yes Yes
11307 critical Platform Sta-
tus Monitor
Platform Status
Monitor - Redun-
dant Power Supply
Supply Fan 1 Out Of
Range.
Check redundant power
supply Fan0 operation as
fan is apparently malfunc-
tioning. If alarm perists,
contact your local support
group.
Yes Yes Yes
![](asset-9c.png)
156 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
11308 critical Platform Sta-
tus Monitor
Platform Status
Monitor - Redun-
dant Power Supply
Supply Fan 2 Out Of
Range.
Check redundant power
supply Fan0 operation as
fan is apparently malfunc-
tioning. If alarm perists,
contact your local support
group.
Yes Yes Yes
11400 minor Platform Sta-
tus Monitor
Platform Status
Monitor - Power
%#% Failed.
Verify that external power
is per operational limits. If
alarm persists, contact
your local support group.
Yes No No
11405 critical Platform Sta-
tus Monitor
Platform Status
Monitor - Local
Temperature above
tolerance.
Check Fan operation and
room temperature as fan
action has failed to main-
tain acceptable system
temperatures.
Yes Yes Yes
11406 critical Platform Sta-
tus Monitor
Platform Status
Monitor - Remote
Temperature above
tolerance.
Check Fan operation and
room temperature as fan
action has failed to main-
tain acceptable system
temperatures.
Yes Yes Yes
![](asset-9d.png)
List of alarms 157
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
11408 critical Platform Sta-
tus Monitor
Platform Status
Monitor - Fan speed
is reading 0 for over
1 minute.
Check Fan operation as fan
is apparently malfunction-
ing. If alarm persists, re-
place fan.
Yes Yes Yes
11409 critical Platform Sta-
tus Monitor
Platform Status
Monitor - Router
does not Exist.
Check Router operation as
it is apparently malfunction-
ing. If alarm persists, re-
place router.
Yes Yes Yes
11502 critical Platform Sta-
tus Monitor
Platform Status
Monitor - System
out of Memory.
Contact your local support
group for assistance in an-
alyzing memory condition.
Yes Yes Yes
11503 informa-
tion
Platform Sta-
tus Monitor
Platform Status
Monitor - Graceful
Shutdown in
progress. Power
LED = solid green;
Status LED = flash
yellow.
No Action Required. Yes No Yes
12001 major Backup and
Restore
Backup and Re-
store - Backup file
could no be re-
named.
Contact your local support
group.
Yes Yes Yes
12002 major Backup and
Restore
Backup and Re-
store - Backup type
is incorrect for its
filesystem location.
Use a good backup to at-
tempt the restore
Yes Yes Yes
![](asset-9e.png)
158 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
12003 major Backup and
Restore
Backup and Re-
store - This backup
type can not be re-
stored.
Use a good backup to at-
tempt the restore
Yes Yes Yes
12004 major Backup and
Restore
Backup and Re-
store - Internal er-
ror. Could not find
associated connec-
tion definition.
Try backup again and if
problem persists contact
your local support group.
Yes Yes Yes
12005 major Backup and
Restore
Backup and Re-
store - Internal er-
ror. Could not
create a file.
Try backup again and if
problem persists contact
your local support group.
Yes Yes Yes
12006 major Backup and
Restore
Backup and Re-
store - Internal er-
ror. Could not build
the dynamic rule
file.
Try backup again and if
problem persists contact
your local support group.
Yes Yes Yes
12007 major Backup and
Restore
Backup and Re-
store - Internal gen-
eral error.
Try backup again and if
problem persists contact
your local support group.
Yes Yes Yes
12008 warning Backup and
Restore
Backup and Re-
store - Backup file is
not recognizable.
Try a different backup file. Yes No No
12009 major Backup and
Restore
Backup and Re-
store - Could not
connect to the ftp
site.
Check your connection
configuration parameters
and make sure FTP server
is active
Yes Yes Yes
![](asset-9f.png)
List of alarms 159
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
12010 minor Backup and
Restore
Backup and Re-
store - Could not au-
thenticate with the
ftp site.
Check your login creden-
tials to the FTP server
Yes No No
12011 minor Backup and
Restore
Backup and Re-
store - Could not
change ftp modes
on the ftp site.
Check your FTP server
configuration
Yes No No
12012 major Backup and
Restore
Backup and Re-
store - Could not
send the file to the
ftp site.
Check your connection
configuration parameters
and make sure FTP server
is active
Yes Yes Yes
12013 major Backup and
Restore
Backup and Re-
store - Could not re-
trieve the file from
the ftp site.
Check your connection
configuration parameters
and make sure FTP server
is active
Yes Yes Yes
12014 major Backup and
Restore
Backup and Re-
store - Backup file
integrity error.
Attempt another backup or
restore.
Yes Yes Yes
12015 major Backup and
Restore
Backup and Re-
store - Backup file
integrity error.
Attempt another backup or
restore.
Yes Yes Yes
12016 warning Backup and
Restore
Backup and Re-
store - Backup is
busy serving anoth-
er request.
No Action Required. Yes No No
![](asset-a0.png)
160 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
12017 warning Backup and
Restore
Backup and Re-
store - File integrity
error. Contents al-
tered since cre-
ation.
Use a different backup file Yes No No
12018 major Backup and
Restore
Backup and Re-
store - Internal er-
ror. Database could
not be backed-up.
Attempt another backup
and if problem perists con-
tact your local support
group
Yes Yes Yes
12019 warning Backup and
Restore
Backup and Re-
store - Backup file
partially incompati-
ble.
No Action Required. Yes No No
12020 warning Backup and
Restore
Backup and Re-
store - Backup file
partially incompati-
ble.
No Action Required. Yes No No
12021 major Backup and
Restore
Backup and Re-
store - Internal er-
ror. Could not
shadow data.
Attempt another backup
and if problem perists con-
tact your local support
group
Yes Yes Yes
12022 major Backup and
Restore
Backup and Re-
store - File is not
recognizable. The
signature is the
wrong length.
Use a different backup file
and if problem persists con-
tact your local support
group
Yes Yes Yes
![](asset-a1.png)
List of alarms 161
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
12023 major Backup and
Restore
Backup and Re-
store - Backup file
integrity error.
Use a different backup file
and if problem persists con-
tact your local support
group
Yes Yes Yes
12024 major Backup and
Restore
Backup and Re-
store - Internal er-
ror. Compression
incorrectly speci-
fied in configuration
file.
Attempt another backup
and if problem perists con-
tact your local support
group
Yes Yes Yes
12025 major Backup and
Restore
Backup and Re-
store - Internal er-
ror. Component in
configuration file not
recognized.
Attempt another backup
and if problem perists con-
tact your local support
group
Yes Yes Yes
12026 major Backup and
Restore
Backup and Re-
store - Internal er-
ror. Unrecognized
transfer mecha-
nism.
Attempt another backup
and if problem perists con-
tact your local support
group
Yes Yes Yes
12027 critical Backup and
Restore
Backup and Re-
store - File could not
be copied to USB
device.
Check the USB connection
and flash device
Yes Yes Yes
12028 minor Backup and
Restore
Backup and Re-
store - File is incom-
patible with current
software.
Use a backup from a sup-
ported software version
Yes No No
![](asset-a2.png)
162 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
12029 major Backup and
Restore
Backup and Re-
store - Internal er-
ror. Could not
restore the data-
base.
Attempt another restore
and if problem perists con-
tact your local support
group
Yes Yes Yes
12030 minor Backup and
Restore
Backup and Re-
store - File could not
be transferred by
sftp.
Check your login creden-
tials to the SFTP server
Yes No No
12031 minor Backup and
Restore
Backup and Re-
store - File could not
be transferred to the
shared folder.
Check your login creden-
tials to the shared folder
Yes No No
12032 major Backup and
Restore
Backup and Re-
store - Could not
use the USB device.
Check the USB connection
and space on the flash de-
vice
Yes Yes Yes
12033 minor Backup and
Restore
Backup and Re-
store - Could not de-
tach the USB
device.
Check the USB connection
and flash device
Yes No No
12034 warning Backup and
Restore
Backup and Re-
store - Backup file is
not recognizable.
Use a different backup file
and if problem persists con-
tact your local support
group
Yes No No
12035 warning Backup and
Restore
Backup and Re-
store - Backup file is
not recognizable.
Use a different backup file
and if problem persists con-
tact your local support
group
Yes No No
![](asset-a3.png)
List of alarms 163
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
12036 warning Backup and
Restore
Backup and Re-
store - Backup file is
not recognizable.
Use a different backup file
and if problem persists con-
tact your local support
group
Yes No No
12037 minor Backup and
Restore
Backup and Re-
store - Internal er-
ror.
Attempt another backup or
restore and if problem
perists contact your local
support group
Yes No No
12038 minor Backup and
Restore
Backup and Re-
store - A backup file
does not exist.
Attempt another backup or
restore and if problem
perists contact your local
support group
Yes No No
12041 minor Backup and
Restore
Backup and Re-
store - Internal er-
ror.
Attempt another backup or
restore and if problem
perists contact your local
support group
Yes No No
12059 major Backup and
Restore
Backup and Re-
store - The Voice
Application Inter-
face Service(ctiser-
ver) service could
not be restarted af-
ter a restore.
Restart the system and at-
tempt another restore. If
problem persists contact
your local support group.
Yes Yes Yes
![](asset-a4.png)
164 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
12202 Informa-
tion
Backup and
Restore
Backup and Re-
store - Onbox Back-
up/Log collection
has completed.
No Action Required. Yes No No
12203 Informa-
tion
Backup and
Restore
Backup and Re-
store - Backup/Log
files have been suc-
cessfully trans-
ferred off box.
No Action Required. Yes No No
12204 Informa-
tion
Backup and
Restore
Backup and Re-
store - Restore has
started.
No Action Required. Yes No No
12205 Informa-
tion
Backup and
Restore
Backup and Re-
store - Restore has
completed success-
fully.
No Action Required. Yes No No
12206 Informa-
tion
Backup and
Restore
Backup and Re-
store - Restore has
rebooted the sys-
tem to complete its
operation.
No Action Required. Yes No No
13002 Informa-
tion
UPS UPS - Power failure. Check local power con-
nected to the system.
Yes No No
13003 Informa-
tion
UPS UPS - Running on
UPS batteries.
Check local power con-
nected to the system.
Yes No No
13004 warning UPS UPS - Battery pow-
er exhausted.
Check local power con-
nected to the system.
Yes No No
![](asset-a5.png)
List of alarms 165
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
13005 warning UPS UPS - Reached run
time limit on batter-
ies.
Check local power con-
nected to the system.
Yes No No
13006 warning UPS UPS - Battery
charge below low
limit.
Check batteries in UPS and
replace if needed.
Yes No No
13007 warning UPS UPS - Reached re-
maining time per-
centage limit on
batteries.
No Action Required. Yes No No
13008 warning UPS UPS - Failed to kill
the power! Attempt-
ing a REBOOT!
Check USB connection to
UPS.
Yes No No
13009 Informa-
tion
UPS UPS - Initiating sys-
tem shutdown!.
System is going down due
to power failures. Check lo-
cal power connected to the
system.
Yes No No
13010 Informa-
tion
UPS UPS - Power is
back. UPS running
on mains.
No Action Required. Yes No No
13011 Informa-
tion
UPS UPS - Users re-
quested to logoff.
No Action Required. Yes No No
13012 major UPS UPS - Battery fail-
ure. Emergency.
Check batteries in UPS and
replace if needed.
Yes Yes Yes
13013 major UPS UPS - UPS battery
must be replaced.
Check batteries in UPS and
replace if needed.
Yes Yes Yes
![](asset-a6.png)
166 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
13014 Informa-
tion
UPS UPS - Remote shut-
down requested.
No Action Required. Yes No No
13015 major UPS UPS - Communica-
tions with UPS lost.
Check USB connection to
UPS.
Yes Yes Yes
13016 Informa-
tion
UPS UPS - Communica-
tions with UPS re-
stored.
No Action Required. Yes No No
13017 Informa-
tion
UPS UPS - Self Test
switch to battery.
No Action Required. Yes No No
13018 Informa-
tion
UPS UPS - Self Test
completed.
No Action Required. Yes No No
13019 warning UPS UPS - Master not
responding.
No Action Required. Yes No No
13020 Informa-
tion
UPS UPS - Connect from
master.
No Action Required. Yes No No
13021 Informa-
tion
UPS UPS - Mains re-
turned. No longer
on UPS batteries.
No Action Required. Yes No No
16001 Informa-
tion
Configura-
tion Change
Configuration
Change - Configu-
ration Change has
occurred.
No Action Required. No No No
17002 Informa-
tion
System Set
Based Admin
System Set Based
Admin - UserId=X,
Dn=Y, login suc-
cess.
No Action Required. No No No
17003 Informa-
tion
System Set
Based Admin
System Set Based
Admin - UserId=X,
Dn Y logged off.
No Action Required. No No No
17004 Informa-
tion
System Set
Based Admin
System Set Based
Admin - UserId=X,
user account creat-
ed successfully,
Dn=Y.
No Action Required. Yes No No
![](asset-a7.png)
List of alarms 167
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
17005 Informa-
tion
System Set
Based Admin
System Set Based
Admin - UserId=X,
user account delet-
ed successfully,
Dn=Y.
No Action Required. Yes No No
17006 Informa-
tion
System Set
Based Admin
System Set Based
Admin - UserId=X,
password changed
successfully, Dn=Y.
No Action Required. Yes No No
17007 Informa-
tion
System Set
Based Admin
System Set Based
Admin - DHCP cli-
ent enabled for
eth1.
No Action Required. Yes No No
17008 Informa-
tion
System Set
Based Admin
System Set Based
Admin - DHCP cli-
ent disabled for
eth1.
No Action Required. Yes No No
17009 Informa-
tion
System Set
Based Admin
System Set Based
Admin - IP=%s, ip
address changed
successfully.
No Action Required. Yes No No
17010 Informa-
tion
System Set
Based Admin
System Set Based
Admin - MASK=%s,
subnet mask
changed success-
fully.
No Action Required. Yes No No
17011 Informa-
tion
System Set
Based Admin
System Set Based
Admin - Gate-
way=X, ip gateway
changed success-
fully.
No Action Required. Yes No No
17012 Informa-
tion
System Set
Based Admin
System Set Based
Admin - Keycode
validated.
No Action Required. Yes No No
![](asset-a8.png)
168 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
17013 Informa-
tion
System Set
Based Admin
System Set Based
Admin - Reboot re-
quired.
No Action Required. Yes No No
17015 Informa-
tion
System Set
Based Admin
System Set Based
Admin - Modem En-
abled/Disabled.
No Action Required. Yes No No
17100 warning System Set
Based Admin
System Set Based
Admin - System Set
Based Admin gen-
eral warning alarm.
Problem exists using Sys-
tem Set Based Admin. If
problem persists contact
your local support group.
Yes No No
17111 warning System Set
Based Admin
System Set Based
Admin - UserID = X,
password changed
failed.
Log back into System Set
based admin to verify
change. If problem persists
contact your local support
group.
Yes No No
17112 warning System Set
Based Admin
System Set Based
Admin - UserID = X,
user account cre-
ation failed.
Log back into System Set
based admin to verify
change. If problem persists
contact your local support
group.
Yes No No
![](asset-a9.png)
List of alarms 169
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
17113 warning System Set
Based Admin
System Set Based
Admin - UserID = X,
user account dele-
tion failed.
Log back into System Set
based admin to verify
change. If problem persists
contact your local support
group.
Yes No No
17120 warning System Set
Based Admin
System Set Based
Admin - Key code
activation failed.
Log back into System Set
based admin to verify
change. If problem persists
contact your local support
group.
Yes No No
17121 warning System Set
Based Admin
System Set Based
Admin - Key code
set failed.
Log back into System Set
based admin to verify keyc-
code. If problem persists
contact your local support
group.
Yes No No
17130 warning System Set
Based Admin
System Set Based
Admin - Get modem
PDR value failed.
Log back into System Set
based admin to verify mo-
dem settings. If problem
persists contact your local
support group.
Yes No No
![](asset-aa.png)
170 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
17131 warning System Set
Based Admin
System Set Based
Admin - Set modem
PDR value failed.
Log back into System Set
based admin to verify mo-
dem settings. If problem
persists contact your local
support group.
Yes No No
17140 warning System Set
Based Admin
System Set Based
Admin - LAN ip ad-
dress change failed,
ip = X.
Log back into System Set
based admin to verify
change. If problem persists
contact your local support
group.
Yes No No
17141 warning System Set
Based Admin
System Set Based
Admin - LAN subnet
mask change failed,
mask = X.
Log back into System Set
based admin to verify
change. If problem persists
contact your local support
group.
Yes No No
17142 warning System Set
Based Admin
System Set Based
Admin - LAN Gate-
way change failed,
gateway = X.
Log back into System Set
based admin to verify
change. If problem persists
contact your local support
group.
Yes No No
![](asset-ab.png)
List of alarms 171
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
17200 critical System Set
Based Admin
System Set Based
Admin - System Set
Based Admin gen-
eral critical alarm.
Problem exists using Sys-
tem Set Based Admin. If
problem persists contact
your local support group.
Yes Yes Yes
18001 Major BootLoader Self test was unable
to provide results.
Flash memory may
be malfunctioning
Contact your local support
group
Yes Yes Yes
18002 Major BootLoader RAM size is less
than expected
Contact your local support
group
Yes Yes Yes
18003 Major BootLoader Flash size is less
than expected
Contact your local support
group
Yes Yes Yes
18004 Critical BootLoader System initializa-
tion failed
Contact your local support
group
Yes Yes Yes
18005 Minor BootLoader Network initializa-
tion failed
Contact your local support
group
Yes No No
18006 Minor BootLoader Ethernet MAC ad-
dresses not found
Contact your local support
group
Yes No No
18007 Critical BootLoader Hard drive initializa-
tion failed
Contact your local support
group
Yes Yes Yes
19002 critical Startup Pro-
file
Startup Profile -
Startup Profile had
1 or more errors
when trying to ap-
ply.
Check log file on USB de-
vice.
Yes Yes Yes
19010 Informa-
tion
Startup Pro-
file
Startup Profile -
Startup Profile com-
pleted successfully.
No Action Required. Yes No No
19101 warning Startup Pro-
file
Startup Profile -
Startup Profile
failed to apply be-
cause previous log
file exists on USB
device.
Delete existing log file on
USB to continue.
Yes No No
21100 critical DSP Manag-
er
DSP Manager -
DSP failed to initial-
ize.
Reboot the system. If prob-
lem persists contact your
local support group.
Yes Yes Yes
![](asset-ac.png)
172 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
30100 major System Au-
thentication
System Authentica-
tion - User Locked
out.
Check user account for po-
tential security issues.
Yes Yes Yes
30101 informa-
tion
System Au-
thentication
System Authentica-
tion - User Lockout
ended.
No Action Required. Yes No No
30200 informa-
tion
System Au-
thentication
System Authentica-
tion - User logon
User=X Host=Y
Comp=Z.
No Action Required. No No No
30201 informa-
tion
System Au-
thentication
System Authentica-
tion - User logoff
User=X
Comp=SBA.
No Action Required. No No No
30202 minor System Au-
thentication
System Authentica-
tion - User failed to
login User=X
Host=Y Comp=Z.
Monitor user activity for
lockout condition. If con-
cerned, check "Last suc-
cessful login" timestamp on
View by Accounts panel.
Yes No No
30203 informa-
tion
System Au-
thentication
System Authentica-
tion - User logon
User=X Host=Y
Comp=WWW.
No Action Required. Yes No No
30300 informa-
tion
System Au-
thentication
System Authentica-
tion - Account creat-
ed.
No Action Required. Yes No No
30301 informa-
tion
System Au-
thentication
System Authentica-
tion - Account up-
dated.
No Action Required. Yes No No
30302 informa-
tion
System Au-
thentication
System Authentica-
tion - Account pass-
word changed.
No Action Required. Yes No No
30303 informa-
tion
System Au-
thentication
System Authentica-
tion - Account en-
abled.
No Action Required. Yes No No
30304 informa-
tion
System Au-
thentication
System Authentica-
tion - Account delet-
ed User=X
Comp=Y.
No Action Required. Yes No No
![](asset-ad.png)
List of alarms 173
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
30400 informa-
tion
System Au-
thentication
System Authentica-
tion - Group Creat-
ed.
No Action Required. Yes No No
30401 informa-
tion
System Au-
thentication
System Authentica-
tion - Group mem-
ber added.
No Action Required. Yes No No
30402 informa-
tion
System Au-
thentication
System Authentica-
tion - Group mem-
ber removed.
No Action Required. Yes No No
30403 informa-
tion
System Au-
thentication
System Authentica-
tion - Group Delet-
ed.
No Action Required. Yes No No
30404 informa-
tion
System Au-
thentication
System Authentica-
tion - Group permis-
sions modified.
No Action Required. Yes No No
31006 critical Keycodes Keycodes - invalid
license file.
Restore licensing file or en-
ter keycodes again.
Yes Yes Yes
31007 critical Keycodes Keycodes - un-
known license file
status.
Restore licensing file or en-
ter keycodes again.
Yes Yes Yes
31019 warning Keycodes Keycodes - failed to
find component
(<component han-
dle>).
Ensure component is run-
ning properly and if prob-
lem perists contact your
local support group.
Yes No No
31045 critical Keycodes Keycodes - failed to
open file.
Restore licensing file or en-
ter keycodes again.
Yes Yes Yes
31052 critical Keycodes Keycodes - failed to
open license file.
Restore licensing file or en-
ter keycodes again.
Yes Yes Yes
![](asset-ae.png)
174 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
31055 critical Keycodes Keycodes - failed to
read system id.
Reboot the system and if
problem persists contact
your local support group.
Yes Yes Yes
31056 critical Keycodes Keycodes - cannot
find system id tag.
Restore licensing file or en-
ter keycodes again.
Yes Yes Yes
31057 critical Keycodes Keycodes - failed to
read sequence
number.
Restore licensing file or en-
ter keycodes again.
Yes Yes Yes
31058 critical Keycodes Keycodes - cannot
find sequence tag.
Restore licensing file or en-
ter keycodes again.
Yes Yes Yes
31059 critical Keycodes Keycodes - failed to
read key type.
Restore licensing file or en-
ter keycodes again.
Yes Yes Yes
31062 critical Keycodes Keycodes - failed to
read key code <key-
code size>.
Restore licensing file or en-
ter keycodes again.
Yes Yes Yes
31063 critical Keycodes Keycodes - failed to
find key code.
Restore licensing file or en-
ter keycodes again.
Yes Yes Yes
31067 critical Keycodes Keycodes - failed to
find component for
feature.
Ensure component is run-
ning properly and if prob-
lem persists contact your
local support group.
Yes Yes Yes
![](asset-af.png)
List of alarms 175
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
31068 critical Keycodes Keycodes - invalid
data range for fea-
ture (<feature
code> <feature da-
ta>).
Contact your local support
group.
Yes Yes Yes
31079 critical Keycodes Keycodes - wrong
system id.
Check the system ID in
your licensing configura-
tion.
Yes Yes Yes
31089 critical Keycodes Keycodes - wrong
sequence number.
Check the sequence num-
ber in your licensing config-
uration.
Yes Yes Yes
31130 warning Keycodes Keycodes - Key-
code could not be
activated.
Check requirements for the
keycode and if the problem
persists contact your local
support group.
Yes No No
31250 warning Software Up-
dates
The R3 factory im-
age upgrade patch
has not been in-
stalled. Performing
a level 2 reset will
downgrade the sys-
tem to a non R3
software level.
Apply the R3 factory image
upgrade patch
Yes Yes No
31251 major Keycodes Keycodes - invalid
software load de-
tected and keycode
processing
stopped.
Include software upgrade
keycode in the applying
keycode file.
No Yes Yes
40002 informa-
tion
Media Servic-
es Manager
MSM - DSP initial-
ized.
No Action Required. Yes No No
![](asset-b0.png)
176 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
40003 critical Media Servic-
es Manager
MSM - Unable to
communicate with
DSP.
Reboot system and if prob-
lem persists contact your
local support group.
Yes Yes Yes
40004 warning Media Servic-
es Manager
MSM - DSP audit
failed.
Contact your local support
group.
Yes No No
40005 critical Media Servic-
es Manager
MSM - DSP reset. If alarm 40002 proceeds
this then no action required
otherwise contact your lo-
cal support group.
Yes Yes Yes
41001 major CTE CTE - Cte table cor-
ruption.
Contact your local support
group.
Yes Yes Yes
41002 major CTE CTE - Unsupported
KSU.
Restart system and if prob-
lem persists contact your
local support group.
Yes Yes Yes
41003 major CTE CTE - Incorrect
state index in the
state machine.
Contact your local support
group.
Yes Yes Yes
41004 warning CTE CTE - Error replying
to licensing pro-
cess.
Check your licensing infor-
mation.
Yes No No
41005 minor CTE CTE - Error getting
feature from list in li-
censing process.
Check your licensing infor-
mation.
Yes No No
41006 warning CTE CTE - Error pro-
cessing Data Status
in licesning pro-
cess.
Check your licensing infor-
mation.
Yes No No
![](asset-b1.png)
List of alarms 177
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
42200 warning Call Detail
Recording
Transfer
CDR Transfer minor
error.
Check your configuration
parameters.
Yes No No
42500 critical Call Detail
Recording
Transfer
CDR Transfer ini-
tialization error.
Contact your local support
group.
Yes Yes Yes
42501 critical Call Detail
Recording
Transfer
CDR Transfer pro-
cessing error.
Check your configuration
parameters and if problem
persists contact your local
support group.
Yes Yes Yes
42502 critical Call Detail
Recording
Transfer
CDR Transfer work-
ing error.
Check your configuration
parameters and if problem
persists contact your local
support group.
Yes Yes Yes
43002 warning Voice CTI Voice CTI no voice
channels allocated.
Contact your local support
group.
Yes No No
43003 critical Voice CTI Voice CTI unable to
regsigter with MSM.
Contact your local support
group.
Yes Yes Yes
43004 critical Voice CTI Voice CTI subcom-
ponent failure.
Contact your local support
group.
Yes Yes Yes
43005 critical Voice CTI Voice CTI software
error.
Contact your local support
group.
Yes Yes Yes
43006 warning Voice CTI Voice CTI applica-
tion did not register
properly.
Contact your local support
group.
Yes No No
![](asset-b2.png)
178 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
43008 informa-
tion
Voice CTI Voice CTI - More
than 20 percent
voice file space
available.
No Action Required. Yes No No
43009 warning Voice CTI Voice CTI - Less
than 20 percent
voice file space
available.
Check voice mailboxes for
excessive messages and if
problem persists contact
your local support group.
Yes No No
43010 critical Voice CTI Voice CTI - Less
than 5 percent voice
file space available.
Check voice mailboxes for
excessive messages and if
problem persists contact
your local support group.
Yes Yes Yes
43017 warning Voice CTI Insufficient DSP re-
sources for FAX.
If the problem persists, in-
crease the number of DSP
on the system.
Yes No No
43018 warning Voice CTI Insufficient DSP re-
sources for VOICE.
If the problem persists, in-
crease the number of DSP
on the system.
Yes No No
43019 warning Voice CTI Insufficient DSP re-
sources for MO-
DEM.
If the problem persists, in-
crease the number of DSP
on the system.
Yes No No
![](asset-b3.png)
List of alarms 179
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50001 critical Unistim Ter-
minal Proxy
Server
The UTPS cannot
determine whether
or not the BCM is
running in SRG
mode. Without that
information, the
UTPS cannot con-
tinue: aborting with
error << errorCode.
Contact your local support
group.
Yes Yes Yes
50002 critical Unistim Ter-
minal Proxy
Server
The UTPS cannot
determine whether
or not the BCM is
running in SRG
mode. Without that
information, the
UTPS cannot con-
tinue: aborting with
error << errorCode.
Contact your local support
group.
Yes Yes Yes
50003 critical Unistim Ter-
minal Proxy
Server
UTPS failed to ini-
tialize itself because
of an internal error.
The UTPS is abort-
ing.
Contact your local support
group.
Yes Yes Yes
![](asset-b4.png)
180 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50004 critical Unistim Ter-
minal Proxy
Server
UTPS has deter-
mined that the SRG
keycode has been
applied but the SRG
process is not run-
ning properly.
UTPS is aborting
with error << error-
Code.
Contact your local support
group.
Yes Yes Yes
50005 critical Unistim Ter-
minal Proxy
Server
UTPS has deter-
mined that the SRG
process is not run-
ning but cannot de-
termine whether or
not the SRG key-
code has been ap-
plied - the UTPS
cannot continue
without that infor-
mation; aborting
with error << error-
Code.
Contact your local support
group.
Yes Yes Yes
50006 critical Unistim Ter-
minal Proxy
Server
UTPS failed to es-
tablish a link to the
SRG process.
Aborting with error
<< errorCode.
Contact your local support
group.
Yes Yes Yes
![](asset-b5.png)
List of alarms 181
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50007 critical Unistim Ter-
minal Proxy
Server
UTPS opened a link
with the SRG pro-
cess but failed to
get the SRG key-
code information:
Aborting with error
<< errorCode.
Contact your local support
group.
Yes Yes Yes
50008 critical Unistim Ter-
minal Proxy
Server
UTPS has lost its
link to the SRG pro-
cess and can no
longer continue -
terminating.
Contact your local support
group.
Yes Yes Yes
50009 critical Unistim Ter-
minal Proxy
Server
UTPS waited for
SRG process to
supply SRG key-
code information
but no response
was received - ter-
minating.
Contact your local support
group.
Yes Yes Yes
50010 critical Unistim Ter-
minal Proxy
Server
UTPS failed to cre-
ate socket on UDP
port << utpsPort <<
. Terminating with
error << errorCode.
Contact your local support
group.
Yes Yes Yes
![](asset-b6.png)
182 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50011 critical Unistim Ter-
minal Proxy
Server
UTPS failed to re-
trieve vital informa-
tion about the
network adaptors
present on the
BCM. UTPS is
aborting with error
<< errorCode.
Contact your local support
group.
Yes Yes Yes
50012 critical Unistim Ter-
minal Proxy
Server
The published IP
address has just
been changed - the
UTPS will restart
and start using the
new published IP
address.
Contact your local support
group.
Yes Yes Yes
50013 critical Unistim Ter-
minal Proxy
Server
UTPS failed to ob-
tain the detailed ter-
minal list from the
core telephony en-
gine. The detailed
error description is:
<< detailedString.
Contact your local support
group.
Yes Yes Yes
![](asset-b7.png)
List of alarms 183
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50014 critical Unistim Ter-
minal Proxy
Server
UTPS failed to re-
trieve vital informa-
tion about the UDP
socket used to com-
municate with IP
sets. terminating
with error << error-
Code.
Contact your local support
group.
Yes Yes Yes
50015 critical Unistim Ter-
minal Proxy
Server
The UTPS couldn't
find the network
adaptor that is
bound to the pub-
lished IP address -
aborting.
Contact your local support
group.
Yes Yes Yes
50050 critical Unistim Ter-
minal Proxy
Server
The UTPS experi-
enced an internal
error preventing it
from properly han-
dling incoming con-
nection requests
from IP sets - abort-
ing.
Contact your local support
group.
Yes Yes Yes
50060 critical Unistim Ter-
minal Proxy
Server
An exception was
caught trying to ini-
tialize the EPF layer
- aborting.
Contact your local support
group.
Yes Yes Yes
![](asset-b8.png)
184 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50061 critical Unistim Ter-
minal Proxy
Server
UTPS failed to ini-
tialize the EPF lay-
er. Aborting with
error << errorCode.
Contact your local support
group.
Yes Yes Yes
50062 critical Unistim Ter-
minal Proxy
Server
An unidentified fatal
error occurred in-
side EPF layer - ter-
minating.
Contact your local support
group.
Yes Yes Yes
50064 critical Unistim Ter-
minal Proxy
Server
The Media Path
Management sub-
system unexpect-
edly became offline
- terminating.
Contact your local support
group.
Yes Yes Yes
50065 critical Unistim Ter-
minal Proxy
Server
UTPS failed to ini-
tialize the EPF layer
- terminating with
MPSMI return code
of << errorCode.
Contact your local support
group.
Yes Yes Yes
50101 major Unistim Ter-
minal Proxy
Server
UTPS is unable to
initialize the NNU
security interface.
<< errorCode.
Contact your local support
group.
Yes Yes Yes
50102 major Unistim Ter-
minal Proxy
Server
ERROR: Applica-
tion::Run returned
<< errorCode.
Contact your local support
group.
Yes Yes Yes
50103 major Unistim Ter-
minal Proxy
Server
Unable to update
the feature table in
the PDR (error <<
ret <<).
Contact your local support
group.
Yes Yes Yes
![](asset-b9.png)
List of alarms 185
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50104 major Unistim Ter-
minal Proxy
Server
tPerDNConfigura-
tion::ListenerDn-
Changed could not
find entry for DN <<
oldDn.
Contact your local support
group.
Yes Yes Yes
50105 major Unistim Ter-
minal Proxy
Server
Attempting to save
jitter for the invalid
DN of << dn.
Contact your local support
group.
Yes Yes Yes
50106 major Unistim Ter-
minal Proxy
Server
Attempting to save
codec for the invalid
DN of << dn.
Contact your local support
group.
Yes Yes Yes
50108 major Unistim Ter-
minal Proxy
Server
Error << errorCode
<< writing adver-
tisement logo \ <<
logo<< \ to PDR.
Contact your local support
group.
Yes Yes Yes
50109 major Unistim Ter-
minal Proxy
Server
Error << errorCode
<< changing regis-
tration flag in regis-
try.
Contact your local support
group.
Yes Yes Yes
50110 major Unistim Ter-
minal Proxy
Server
Error << errorCode
<< changing global
password flag in
registry.
Contact your local support
group.
Yes Yes Yes
50111 major Unistim Ter-
minal Proxy
Server
Error << errorCode
<< attempting to
store registration
password in regis-
try.
Contact your local support
group.
Yes Yes Yes
![](asset-ba.png)
186 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50112 major Unistim Ter-
minal Proxy
Server
Error << errorCode
<< changing Au-
toAssignDN flag in
registry.
Contact your local support
group.
Yes Yes Yes
50113 major Unistim Ter-
minal Proxy
Server
Failed to send mes-
sage; cannot pro-
cess OAM
command.
Contact your local support
group.
Yes Yes Yes
50114 major Unistim Ter-
minal Proxy
Server
terminalIdentifier <<
Could not register
terminal with UNIS-
timIOHandler.
Contact your local support
group.
Yes Yes Yes
50115 major Unistim Ter-
minal Proxy
Server
terminalIdentifier <<
: No public media
address available -
EchoServer may be
down or misconfig-
ured.
Contact your local support
group.
Yes Yes Yes
50116 major Unistim Ter-
minal Proxy
Server
failed to insert << el-
ement << in
m_mapInstantiated
Terminals.
Contact your local support
group.
Yes Yes Yes
50117 major Unistim Ter-
minal Proxy
Server
Firmware down-
load session reject-
ed. Reason is <<
rejectionCause.
Contact your local support
group.
Yes Yes Yes
![](asset-bb.png)
List of alarms 187
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50118 major Unistim Ter-
minal Proxy
Server
UTPS has failed to
authenticate the
supplied user ID
due to an internal
error - error code =
<< errorCode.
Contact your local support
group.
Yes Yes Yes
50119 major Unistim Ter-
minal Proxy
Server
UTPS has failed to
authenticate the
supplied user ID
due to an internal
error - error code =
<< errorCode.
Contact your local support
group.
Yes Yes Yes
50120 major Unistim Ter-
minal Proxy
Server
Attempt to Hot Desk
<< dnToHighjack
<< from << hijack-
erDn << has failed
[Debug information
<< sessionId << <<
errorCode << ].
Contact your local support
group.
Yes Yes Yes
![](asset-bc.png)
188 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50121 major Unistim Ter-
minal Proxy
Server
Attempt to Hot Desk
<< dnToHighjack
<< from << High-
jackerDn << has
failed because
'stand-by Hot Desk-
ing service' could be
started [Debug in-
formation << ses-
sionId << <<
errorCode << ].
Contact your local support
group.
Yes Yes Yes
50122 major Unistim Ter-
minal Proxy
Server
Hot Desking Ses-
sion initiated by <<
highjackerDn <<
has failed to start
with internal error.
Contact your local support
group.
Yes Yes Yes
50123 major Unistim Ter-
minal Proxy
Server
HotDesking session
termination be-
tween << Dn1 <<
and << Dn2 <<
failed : internal data
structure out of
synch.
Contact your local support
group.
Yes Yes Yes
![](asset-bd.png)
List of alarms 189
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50124 major Unistim Ter-
minal Proxy
Server
HotDesking session
termination be-
tween << Dn1 <<
and << Dn1 <<
failed : cannot find
standby Hot Desk-
ing session.
Contact your local support
group.
Yes Yes Yes
50125 major Unistim Ter-
minal Proxy
Server
Lost Connection to
SRG.
Contact your local support
group.
Yes Yes Yes
50192 major Unistim Ter-
minal Proxy
Server
AppFwCriticalSec-
tion::init osCre-
ateEvent rc = <<
errorCode.
Contact your local support
group.
Yes Yes Yes
50193 major Unistim Ter-
minal Proxy
Server
AppFwCriticalSec-
tion::init osCre-
ateEvent rc = <<
errorCode.
Contact your local support
group.
Yes Yes Yes
50194 major Unistim Ter-
minal Proxy
Server
AppFwCriticalSec-
tion::MessageTo-
Self osReceiveError
<< errorCode.
Contact your local support
group.
Yes Yes Yes
50195 major Unistim Ter-
minal Proxy
Server
AppFwCriticalSec-
tion::Acquire osRe-
ceiveError <<
errorCode.
Contact your local support
group.
Yes Yes Yes
50196 major Unistim Ter-
minal Proxy
Server
In Application::Ini-
tializationComplete
but NnuServiceIni-
tialized returned <<
errorCode << AP-
PLICATION WILL
BE SHUT DOWN.
Contact your local support
group.
Yes Yes Yes
![](asset-be.png)
190 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50197 major Unistim Ter-
minal Proxy
Server
Application::Run
caught unspecified
exception: FORC-
ING EMERGENCY
SHUTDOWN.
Contact your local support
group.
Yes Yes Yes
50198 major Unistim Ter-
minal Proxy
Server
Application::Run
caught exception:
<< exceptionType
<< FORCING
EMERGENCY
SHUTDOWN.
Contact your local support
group.
Yes Yes Yes
50300 informa-
tion
Unistim Ter-
minal Proxy
Server
** Running the DE-
BUG version of
UTPS, version <<
UtpsVersion.
No Action Required. Yes No No
50301 informa-
tion
Unistim Ter-
minal Proxy
Server
** Running the RE-
LEASE version of
UTPS, version <<
UtpsVersion.
No Action Required. No No No
50302 informa-
tion
Unistim Ter-
minal Proxy
Server
BCM running in
SRG/BCM mode.
No Action Required. Yes No No
50303 informa-
tion
Unistim Ter-
minal Proxy
Server
Terminal << dn <<
is being deregis-
tered from OAM.
No Action Required. Yes No No
![](asset-bf.png)
List of alarms 191
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50304 informa-
tion
Unistim Ter-
minal Proxy
Server
The IP Terminal at
<< IpAddress << is
NOT configured to
connect to the
BCM's published IP
address - please
correct the IP Ter-
minal's configura-
tion.
No Action Required. Yes No No
50305 informa-
tion
Unistim Ter-
minal Proxy
Server
System running in
SRG mode.
No Action Required. Yes No No
50306 informa-
tion
Unistim Ter-
minal Proxy
Server
System NOT run-
ning in SRG mode.
No Action Required. No No No
50307 informa-
tion
Unistim Ter-
minal Proxy
Server
SRG Connection
Re-established.
No Action Required. Yes No No
50308 informa-
tion
Unistim Ter-
minal Proxy
Server
Terminal << dn << :
firmware version
being upgraded
from << oldFir-
wareVesrion << to
<< newFirmware-
Version.
No Action Required. Yes No No
![](asset-c0.png)
192 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50501 informa-
tion
Unistim Ter-
minal Proxy
Server
Packet Loss Viola-
tion Cleared: <>,
near DN: <>, source
IP: <>, source port:
<>, destination IP:
<>, destination port:
<>, cT <>,eT
<>,nLR <>,dR
<>,bD <>,bL <>,gD
<>,gL <>, eSD
<>,aNL <l>,aSP
<>,rTT <>.
No Action Required. Yes Yes No
50502 warning Unistim Ter-
minal Proxy
Server
Packet Loss Viola-
tion Warning: <>,
near DN: <>, source
IP: <>, source port:
<>, destination IP:
<>, destination port:
<>, cT <>,eT
<>,nLR <>,dR
<>,bD <>,bL <>,gD
<>,gL <>, eSD
<>,aNL <l>,aSP
<>,rTT <>.
No Action Required. Yes Yes No
![](asset-c1.png)
List of alarms 193
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50503 minor Unistim Ter-
minal Proxy
Server
Packet Loss Viola-
tion Unacceptable
<>, near DN: <>,
source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
<l>,aSP <>,rTT <>.
No Action Required. Yes Yes No
50504 informa-
tion
Unistim Ter-
minal Proxy
Server
Inter Arrival Jitter Vi-
olation Cleared: <>,
near DN: <>, source
IP: <>, source port:
<>, destination IP:
<>, destination port:
<>, cT <>,eT
<>,nLR <>,dR
<>,bD <>,bL <>,gD
<>,gL <>, eSD
<>,aNL <l>,aSP
<>,rTT <>.
No Action Required. Yes Yes No
![](asset-c2.png)
194 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50505 warning Unistim Ter-
minal Proxy
Server
Inter Arrival Jitter Vi-
olation Warning: <>,
near DN: <>, source
IP: <>, source port:
<>, destination IP:
<>, destination port:
<>, cT <>,eT
<>,nLR <>,dR
<>,bD <>,bL <>,gD
<>,gL <>, eSD
<>,aNL <l>,aSP
<>,rTT <>.
No Action Required. Yes Yes No
50506 minor Unistim Ter-
minal Proxy
Server
Inter Arrival Jitter Vi-
olation Unaccept-
able: <>, near DN:
<>, source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
<l>,aSP <>,rTT <>.
No Action Required. Yes Yes No
![](asset-c3.png)
List of alarms 195
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50507 informa-
tion
Unistim Ter-
minal Proxy
Server
Round Trip Delay
Violation Cleared:
<>, near DN: <>,
source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
<l>,aSP <>,rTT <>.
No Action Required. Yes Yes No
50508 warning Unistim Ter-
minal Proxy
Server
Round Trip Delay
Violation Warning:
<>, near DN: <>,
source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
<l>,aSP <>,rTT <>.
No Action Required. Yes Yes No
![](asset-c4.png)
196 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50509 minor Unistim Ter-
minal Proxy
Server
Round Trip Delay
Violation Unaccept-
able: <>, near DN:
<>, source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
<l>,aSP <>,rTT <>.
No Action Required. Yes Yes No
50510 informa-
tion
Unistim Ter-
minal Proxy
Server
Listening R Factor
Violation Cleared:
<>, near DN: <>,
source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
<l>,aSP <>,rTT <>.
No Action Required. Yes Yes No
![](asset-c5.png)
List of alarms 197
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
50511 warning Unistim Ter-
minal Proxy
Server
Listening R Factor
Violation Warning:
<>, near DN: <>,
source IP: <>,
source port: <>,
destination IP: <>,
destination port: <>,
cT <>,eT <>,nLR
<>,dR <>,bD <>,bL
<>,gD <>,gL <>,
eSD <>,aNL
<l>,aSP <>,rTT <>.
No Action Required. Yes Yes No
51010 warning VoIP Gate-
way
VoIP Gateway con-
figuration parame-
ters not found.
Restore a known good
backup into the system . If
the problem persists con-
tact your local support
group.
Yes No No
51014 informa-
tion
VoIP Gate-
way
VoIP Gateway suc-
ceeded to ping
gatekeeper ad-
dress.
No Action Required. Yes No No
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
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Copyright © 2008, Nortel Networks
51015 warning VoIP Gate-
way
VoIP Gateway
failed to ping gate-
keeper address.
Check that the gatekeeper
is configured correctly, and
is accessible. The system
will keep trying to make
contact with the gatekeep-
er at 3 minute intervals.
Yes No No
51016 warning VoIP Gate-
way
VoIP Gateway re-
mote gateway mis-
match.
Verify the remote gateway
is supported for interopabil-
ity.
Yes No No
51020 critical VoIP Gate-
way
VoIP Gateway
failed to initialize
h.323 stack.
Contact your local support
group.
Yes Yes Yes
51024 major VoIP Gate-
way
VoIP Gateway can't
communicate with
QoS monitor.
Check the status of the
QoS monitor in Element
Manager.
Yes Yes Yes
51100 major VoIP Gate-
way
VoIP Gateway re-
jected call setup at-
tempt from DN
<DN> to DN <DN>:
<reason>.
Ensure the codecs are set-
up properly in the system. If
problem persists use BCM
monitor to trace an unsuc-
cesful call and contact your
local support group.
Yes Yes Yes
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List of alarms 199
Nortel Business Communications Manager 450 1.0
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51101 major VoIP Gate-
way
VoIP Gateway
dropped connected
call from DN <DN>
to DN <DN>: <rea-
son>.
The call has dropped, pos-
sibly due to incompatible
codecs, network errors, or
protocol problems. If prob-
lem persists contact your
local support group.
Yes Yes Yes
51901 critical VoIP Gate-
way
VoIP Gateway seri-
ous system error.
Contact your local support
group.
Yes Yes Yes
51903 critical VoIP Gate-
way
VoIP Gateway ex-
ception error.
Contact your local support
group.
Yes Yes Yes
51904 critical VoIP Gate-
way
VoIP Gateway ex-
ception error.
Contact your local support
group.
Yes Yes Yes
52000 critical Media Path
Server
MPS unable to allo-
cate memory. MPS
service aborted.
Reboot system and if prob-
lem persists contact your
local support group.
Yes Yes Yes
52001 critical Media Path
Server
MPS unable to ini-
tialize MPSMI. MPS
service aborted.
Contact your local support
group.
Yes Yes Yes
52002 critical Media Path
Server
MPS unable to con-
nect to MSM. MPS
service aborted.
Contact your local support
group.
Yes Yes Yes
52003 critical Media Path
Server
MPS unable to open
FUMP channels.
MPS service abort-
ed.
Contact your local support
group.
Yes Yes Yes
52004 critical Media Path
Server
MPS FUMP chan-
nel not ready. MPS
service aborted.
Contact your local support
group.
Yes Yes Yes
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200 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
52005 critical Media Path
Server
MPS reset by net-
work manager.
Contact your local support
group.
Yes Yes Yes
52006 critical Media Path
Server
MPS received con-
nection lost from
MSM. MPS service
aborted.
Contact your local support
group.
Yes Yes Yes
52007 critical Media Path
Server
MPS unable to cre-
ate event. MPS ser-
vice failed to start.
Contact your local support
group.
Yes Yes Yes
52008 critical Media Path
Server
MPS unable to ini-
tialize NNU mes-
saging framework.
Contact your local support
group.
Yes Yes Yes
52009 critical Media Path
Server
MPS unable to ini-
tialize message
loop thread.
Contact your local support
group.
Yes Yes Yes
52013 warning Media Path
Server
MPS codec incom-
patible, call
dropped.
Contact your local support
group.
Yes No No
52014 warning Media Path
Server
MPS endpoint reg-
istration failed.
Contact your local support
group.
Yes No No
53000 critical Media Gate-
way Server
MGS Exception
software error.
Contact your local support
group.
Yes Yes Yes
53001 critical Media Gate-
way Server
MGS shutting down
due to gateway cre-
ation failure.
Contact your local support
group.
Yes Yes Yes
53002 critical Media Gate-
way Server
MGS shutting down
due to gateway ini-
tialization error.
Contact your local support
group.
Yes Yes Yes
53003 critical Media Gate-
way Server
MGS shutting down
due to a fatal error.
Contact your local support
group.
Yes Yes Yes
53004 critical Media Gate-
way Server
MGS shutting down
due to MSM com-
munication failure.
Contact your local support
group.
Yes Yes Yes
53005 critical Media Gate-
way Server
MGS shutting down
due to MPS com-
munication failure.
Contact your local support
group.
Yes Yes Yes
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Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
53006 critical Media Gate-
way Server
MGS shutting down
due to resource lim-
its query failure.
Contact your local support
group.
Yes Yes Yes
53007 critical Media Gate-
way Server
MGS shutting down
due to configuration
query failure.
Contact your local support
group.
Yes Yes Yes
53008 critical Media Gate-
way Server
MGS MediaTrans-
port Received bad
ports: <port1>
<port2>.
Contact your local support
group.
Yes Yes Yes
53009 critical Media Gate-
way Server
MGS MediaTrans-
port Codec and/or
frames per packet
mismatch <details>.
Contact your local support
group.
Yes Yes Yes
53010 critical Media Gate-
way Server
MGS MediaTrans-
port: Transport mis-
match <details>.
Contact your local support
group.
Yes Yes Yes
53011 critical Media Gate-
way Server
MGS MsmProxy::
<interface> re-
turned error <er-
ror>.
Contact your local support
group.
Yes Yes Yes
53012 critical Media Gate-
way Server
MGS <entity>:: <in-
terface> returned
error <error>.
Contact your local support
group.
Yes Yes Yes
53018 critical Media Gate-
way Server
MGS ResourceMe-
diaControl-
ler::(OID=<oid>)
DSP Task Lost.
Contact your local support
group.
Yes Yes Yes
53019 informa-
tion
Media Gate-
way Server
MGS Shutting down
due to IP address
change.
No Action Required as ser-
vice manager will restart.
Yes No No
53020 warning Media Gate-
way Server
Insufficient DSP re-
sources for G.711.
If the problem persists, in-
crease the number of DSP
on the system.
Yes Yes Yes
53021 warning Media Gate-
way Server
Insufficient DSP re-
sources for G.729.
If the problem persists, in-
crease the number of DSP
on the system.
Yes Yes Yes
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202 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
53022 warning Media Gate-
way Server
Insufficient DSP re-
sources for T.38.
If the problem persists, in-
crease the number of DSP
on the system.
Yes Yes Yes
56003 major IP Telephony
Provider
IP Telphony Provid-
er fatal error was
detected.
Contact your local support
group.
Yes Yes Yes
56004 minor IP Telephony
Provider
IP Telphony Provid-
er error was detect-
ed.
Contact your local support
group.
Yes No No
56005 major IP Telephony
Provider
IP Telphony Provid-
er software excep-
tion.
Contact your local support
group.
Yes Yes Yes
56006 minor IP Telephony
Provider
IP Telphony Provid-
er shutting down
due to fatal error.
Contact your local support
group.
Yes No No
57002 warning Survivable
Remote
Gateway
Survivable Remote
Gateway - DN:XXX,
Test Local Mode.
No Action Required. Yes No No
57003 warning Survivable
Remote
Gateway
Survivable Remote
Gateway - DN:XXX,
Local Mode – Firm-
ware is out of sync
with Main Office
Call Server.
Check your firmware on the
system to ensure it’s the
same revision as the main
office.
Yes No No
57004 warning Survivable
Remote
Gateway
Survivable Remote
Gateway - DN:XXX,
Local Mode – Set
Firmware Upgrade
in Progress.
No Action Required. Yes No No
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
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August 2008
Copyright © 2008, Nortel Networks
57005 warning Survivable
Remote
Gateway
Survivable Remote
Gateway - DN:XXX,
Normal Mode – Set
Redirected to Main
Office.
No Action Required. Yes No No
57006 warning Survivable
Remote
Gateway
Survivable Remote
Gateway - DN:XXX,
Local Mode – Redi-
rection Pending
(Set on call).
No Action Required. Yes No No
57007 warning Survivable
Remote
Gateway
Survivable Remote
Gateway - DN:XXX,
Local Mode – Firm-
ware Upgrade
Pending (Set on
call).
No Action Required. Yes No No
57008 warning Survivable
Remote
Gateway
Survivable Remote
Gateway - DN:XXX,
Local Mode – Main
Office Parameters
Not Provisioned.
Check your local configura-
tion in the system.
Yes No No
57250 minor Survivable
Remote
Gateway
Survivable Remote
Gateway - DN:XXX,
Invalid ID (1) – No
endpoint in Gate-
keeper database.
Check your configuration in
the main office.
Yes No No
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204 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
57251 minor Survivable
Remote
Gateway
Survivable Remote
Gateway - DN:XXX,
Invalid ID (2) – ID
unknown within the
Call Server.
Check your configuration in
the main office.
Yes No No
57252 minor Survivable
Remote
Gateway
Survivable Remote
Gateway - DN:XXX,
Invalid ID (3) – End-
point in Gatekeeper
database is Origi-
nating Call Server.
Check your configuration in
the main office.
Yes No No
57253 major Survivable
Remote
Gateway
Survivable Remote
Gateway - DN:XXX,
Local Mode – Net
Connect Server Un-
reachable.
Check your local configura-
tion, network connectivity
and ensure the main office
is on line.
Yes Yes Yes
57500 major Survivable
Remote
Gateway
Survivable Remote
Gateway - DN:XXX,
Local Mode – Main
Office TPS Un-
reachable.
Check your local configura-
tion, network connectivity
and ensure the main office
is on line.
Yes Yes Yes
57501 major Survivable
Remote
Gateway
Survivable Remote
Gateway - DN:XXX,
Local Mode – Firm-
ware is not available
on the SRG.
Check your firmware on the
system to ensure it’s the
same revision as the main
office.
Yes Yes Yes
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Fault and Performance Management
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August 2008
Copyright © 2008, Nortel Networks
57750 critical Survivable
Remote
Gateway
Survivable Remote
Gateway - SRG ter-
minated unexpect-
edly.
Contact your local support
group.
Yes Yes Yes
60005 critical LAN Driver LAN Driver - Dupli-
cate IP address de-
tected on startup of
LAN interface.
Check in diagnostics logs
for messages log for futher
information. Also Check
your network to ensure no
other devices are using the
same IP address as the
system.
Yes Yes Yes
62009 warning LAN Driver Customer LAN is
configured as a
DHCP client but the
address could not
be obtained from
the DHCP server.
Verify connectivity to the
DHCP server or assign
static address to the Cus-
tomer LAN.
Yes Yes No
74200 major NAT Dial-In NAT Dial-In - NAT
Kernel Loadable
Module is not re-
sponding
No action required if a NAT
Kernel Loadable Module
patch has been applied or a
system startup failure has
occurred. Otherwise, con-
tact your local support
group.
Yes Yes Yes
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206 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
74201 warning NAT Dial-In NAT Dial-In - "LAN
side" addresses in
the NAT configura-
tion of all accounts
do not fall in the
customer LAN sub-
net on account <ac-
count>.
Ensure that the NAT map-
ping is updated according-
ly. This may occur following
either a system restore or a
change in the customer
LAN subnet where the cus-
tomer LAN subnet conflicts
with the NAT rules.
Yes No No
74202 warning NAT Dial-In NAT Dial-In - "Dial-
In" address found in
customer LAN sub-
net for account:
<account>.
Ensure that the NAT map-
ping is updated according-
ly. This may occur following
either a system restore or a
change in the customer
LAN subnet where the cus-
tomer LAN subnet conflicts
with the NAT rules.
Yes No No
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
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August 2008
Copyright © 2008, Nortel Networks
74203 minor NAT Dial-In NAT Dial-In - Error
reading from ac-
count database for
<account>
Retry the refresh on the
screen or try again later. Al-
ternatively, restart the
BCM_NATProviderAgent
Service. If the problem per-
sists, restart the WANSer-
viceMgr Service which will
cause all dialup connec-
tions to be reset.
Yes No No
74204 minor NAT Dial-In NAT Dial-In - Error
writing to account
database <ac-
count>
Retry again later or reboot
the BCM.
Yes No No
74205 minor NAT Dial-In NAT Dial-In - Error
enabling NAT Rules
for account <ac-
count> on <device>
Disconnect and retry the
Dial-In connection.
Yes No No
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208 List of alarms
Nortel Business Communications Manager 450 1.0
Fault and Performance Management
NN40160-701 01.01 Standard
August 2008
Copyright © 2008, Nortel Networks
74206 minor NAT Dial-In NAT Dial-In - Error
disabling NAT
Rules for account
<account> on <de-
vice>
Restart the WANService-
Mgr Service. As a side ef-
fect, all Dialup connections
will be disconnected.
Yes No No
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Nortel Business Communications Manager 450 1.0
Fault and Performance Management
Copyright © 2008, Nortel Networks. The information in this document is sourced in Canada, the United
States, India and the United Kingdom.
All Rights Reserved.
Publication: NN40160-701
Document status: Standard
Document issue: 01.01
Document date: August 2008
Product release: BCM450 1.0
Job function: Fault and Performance
Type: Technical Publication
Language type: EN
NORTEL, the globemark design, and the NORTEL corporate logo are trademarks of Nortel Networks.
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All other trademarks are the property of their respective owners.
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