Avaya Nortel Business Communications Manager 450 1 0 Fault And Performance Management Users Manual [NN40160 701] 1.0

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Contents

Nortel Business Communications Manager 450 1.0

Fault and Performance

Management

Release 1.0

Document Revision 01.01

NN40160-701

Document status: Standard

Document issue: 01.01

Document date: August 2008

Product release: BCM450 1.0

Job function: Fault and Performance

Type: Technical Publication

Language type: EN

NORTEL, the globemark design, and the NORTEL corporate logo are trademarks of Nortel

Networks.

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

Contents

New in this release 7

Features 7

Fault management 7

System metrics 7

Telephony metrics 7

LED status 7

Alarms 7

Introduction 9

Fault and performance management fundamentals 11

BCM450 fault management scope 11

BCM450 alarms 12

Alarms and log files 12

Alarm severities 12

Alarm administration 12

Alarms & the Alarms Panel 13

Alarm banner 13

Alarm set 14

Alarms and LEDs 15

SNMP traps manager for remote monitoring 16

Alarm configuration scope 17

Using the BCM450 fault management system 19

Administering alarms 19

Monitoring an alarm condition 19

Acknowledging an alarm 20

Clearing the alarm log 21

Using the alarm banner 21

Including or omitting acknowledged alarms in the Alarm Banner 21

Using the alarm set 22

Configuring the alarm set 22

Clearing an alarm from the alarm set 22

Responding to LED indicators 22

Reset the status LED 22

4 Contents

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Configuring alarm behaviour 23

Enabling or disabling SNMP traps for alarms 23

Enabling or disabling monitoring for selected alarms 24

Monitoring settings for the alarm set 24

Testing an alarm 25

Alarm Severity reference 27

Alarm Severities 27

Default mapping of severity levels 27

Alarm graph colours in Element Manager 28

System metrics monitoring 29

QoS Monitoring 29

Configuring the QoS monitor 31

Configuring QoS logging attributes 31

Viewing QoS logs 32

UPS metrics 33

Accessing the UPS status 34

NTP metrics 34

Accessing the NTP metrics 35

Telephony metrics monitoring 37

Proactive Voice Quality Management 37

Setting the PVQM threshold settings 39

Viewing PVQM telephony metrics 43

Activity Reporter Basic 44

Enabling Activity Reporter Basic 44

Disabling Activity Reporter Basic 45

Trunk module metrics 46

Viewing the trunk module status 46

Viewing performance history information 46

Viewing D-channel information 47

Disabling or enabling a B-channel setting 47

Provisioning a PRI B-channel 48

Trunk module CSU statistics 48

BCM450 trunk module CSU statistics navigation 49

Enabling the internal CSU 50

Checking the performance statistics 50

Checking the CSU alarms 51

Checking carrier failure alarms 51

Checking bipolar violations 52

Checking short-term alarms 53

Checking defects 53

Viewing CSU alarm history 54

CbC limit metrics 54

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Accessing CbC limit metrics 54

Clearing CbC limit metrics 56

Hunt group metrics 56

Accessing Hunt Group metrics 56

Resetting the Hunt Group metrics 58

PSTN Fallback metrics 58

Accessing PSTN Fallback metrics 58

Resetting PSTN Fallback metrics 59

System LEDs reference 61

System status monitor LEDs 61

List of alarms 63

6 Contents

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

New in this release

This is the initial release of the BCM450 platform. This document contains

information about the alarms and performance metrics supported in the

BCM450 system in Release 1.0.

Navigation

•Features (page 7)

Features

This document contains information about the following features in Release

1.0.

Fault management

You can view and manage alarms and SNMP traps on the system. For more

information, see Using the BCM450 fault management system (page 19).

System metrics

You can view detailed information about the performance of the BCM450 and

about the performance of system resources. For more information, see

System metrics monitoring (page 29).

Telephony metrics

You can view detailed information about the performance of telephony

services on the BCM450 system. For more information, see Telephony

metrics monitoring (page 37).

LED status

The LEDs on the BCM450 hardware provide information about the status of

the system. For more information, see System LEDs reference (page 61).

Alarms

This document provides a list of alarms supported on the BCM450 system.

For detailed information about the alarms, see List of alarms (page 63).

8 New in this release

Nortel Business Communications Manager 450 1.0

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Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

Introduction

This document contains information about how to manage alarms generated

by the BCM450 system and administer alarm settings.

Navigation

•Fault and performance management fundamentals (page 11)

•Using the BCM450 fault management system (page 19)

•Alarm Severity reference (page 27)

•System metrics monitoring (page 29)

•Telephony metrics monitoring (page 37)

•System LEDs reference (page 61)

•List of alarms (page 63)

10 Introduction

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

Nortel Business Communications Manager 450 1.0

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NN40160-701 01.01 Standard

August 2008

Fault and performance management

fundamentals

This section provides information contains information about managing

alarms generated by the system and administering alarm settings.

Navigation

•BCM450 fault management scope (page 11)

•BCM450 alarms (page 12)

•Alarm administration (page 12)

•Alarms and LEDs (page 15)

•SNMP traps manager for remote monitoring (page 16)

•Alarm configuration scope (page 17)

BCM450 fault management scope

You can view and manage real-time alarms generated by the BCM450

system. Alarms arise from components that run on the system; these alarms

indicate faults or informational conditions that may require resolution from the

system administrator. Examples of alarm conditions include:

• a T1 circuit on the system is down

• an administrator stopped a service that runs on the BCM450

You can receive alarm information through any of the following means:

• the Alarms Panel in the BCM450 Element Manager

• the Alarm Banner in the BCM450 Element Manager

• core telephony alarms on the alarm set

• Simple Network Management Protocol (SNMP) traps for remote

management of faults

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You can manage alarms and alarm information by:

• configuring alarm settings, for example, filter alarms so that only the

desired subset of alarms display in the BCM450 Element Manager Alarms

Panel are sent as SNMP traps

• administering alarms, for example, acknowledge selected alarms and

clear the alarm log

BCM450 alarms

Software components that run on the BCM450 system generate alarms

related to BCM450 services and applications.

Each component includes a range of alarm IDs, so each BCM450 alarm

retains a unique alarm ID.

Alarms and log files

The system logs all alarms that appear in the BCM450 Element Manager

Alarms Panel in the alarms.systemlog file. This file is capped at 1 MB in size;

when the file reaches this size, the system creates a new alarms.systemlog

file. The BCM450 keeps the current file as well as three previous files. A new

file starts when the BCM450 system reboots.

You can retrieve the alarms.systemlog files (the current file and the three

previous files) from the BCM450 system using the Log Management task in

the BCM450 Element Manager. You can view the files using the BCM450 Log

Browser. For more information, see the BCM450 Administration and Security

Guide (NN40160-601).

Alarm severities

By default, alarms display in the Alarm Banner. The BCM450 sends SNMP

traps for alarms with a severity of Major and Critical with the exception of

PVQM alarms; for these alarms, the BCM sends SNMP traps for all severity

levels.

Alarm administration

Alarm information can be delivered to you by any of the following means:

• on a table on the alarms panel

• on the alarm banner on the bottom right corner of the Element Manager

• on the alarm set

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Alarms & the Alarms Panel

You can view real-time alarm information using the Alarms Panel in the

BCM450 Element Manager. Each alarm has a unique identifier. Alarms are

displayed in the Alarms table, sorted by date and time by default, with the

newest at the top of the table. The Alarms table displays from 50 to 400

alarms. For information about modifying the maximum number of alarms that

are displayed, see Configuring the alarm set (page 22).The Alarms table

contains the following elements:

• Time — the date and time of the alarm

• Alarm Acked — indicates whether the BCM Element Manager has

acknowledged the alarm.

• Alarm ID — the unique alarm ID associated with the alarm

• Severity — the severity of the alarm (Critical, Major, Minor, Warning, and

Information)

• Problem Description — a description of the alarm condition

• Component ID — the process that has generated the alarm, in a 3-part DN

format. The component ID always identifies the system as a BCM,

includes the name of the system that generated the alarm, and identifies

the component that generated the alarm. In this way, remote monitoring

stations can easily identify what type of system generated an SNMP trap

and which system generated the trap.

When you select an alarm in the table, an Alarm Details pane is displayed for

the selected alarm. The Alarm Details pane displays the following information:

• Time — the date and time of the alarm

• Problem description — a description of the alarm condition

• Problem resolution — the course of action for the alarm

You can acknowledge an alarm to indicate that you have taken care of the

alarm . You can specify whether to include acknowledged alarms in the Alarm

Banner so that the alarm count remains concise. For more information about

the Alarm Banner, see Alarm banner (page 13).

Alarm banner

You can use the Alarm Banner in the BCM450 Element Manager to view

current alarm counts and recent alarm activity on the BCM450 system. The

Alarm Banner appears on the bottom-right corner of the BCM450 Element

Manager window. The Alarm Banner is visible at all times, so you do not have

to navigate to the Alarms Panel to view alarms. If you notice a change in alarm

conditions in the Alarm Banner — for example a red spike in the Critical

category — you can navigate to the Alarms Panel to view the actual alarm.

14 Fault and performance management fundamentals

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Alarm banner

The Alarm Banner provides counts of Critical, Major, Minor, and Warning

alarms; Information alarms are not included. You can specify whether to

include acknowledged alarms in the Alarm Banner.

Each alarm severity counter has a graph, which represents a data sample of

the last 20 polling intervals. The graph has a color to indicate a data change.

The colors are as follows:

The system polls for new alarms every 30 seconds by default.

If you clear the alarm log from the BCM450 Element Manager, the alarms

displayed on the Alarm Banner are also cleared and reset to 0.

Alarm set

You can view core telephony alarms on a telephone set on the BCM450

system. This allows a system administrator to monitor alarm activity without

having a BCM450 Element Manager and a personal computer.

You can specify the telephone to serve as the alarm set in the BCM450

Element Manager. The telephone set used for alarms must have a 2-line

display and three soft keys.

The alarm set displays an alarm as follows:

XXXXX-YYYY

Where XXXXX is the alarm ID and YYYY is additional alarm information.

Table 1 Alarm graph colours

Color Indicates

Green There are no alarms of this severity, or there are

alarms of this severity but the count has decreased

since the last polling interval.

Yellow There are alarms of this severity, but they are older

than at least 1 polling interval.

Red A new alarm has occurred since the last polling

interval.

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The following options are available when an alarm is generated to the alarm

set:

• Time — indicates the date and time when the alarm occurred

• Clear — use this soft key to remove the alarm from the alarm set.

Attention: Clearing an alarm from the alarm set does not change the status

of alarms on the BCM450 Element Manager or reset the LEDs on the front

pane of the unit.

Attention: When an alarm is dislayed on the alarm set, it remains visible

until you clear the alarm using a softkey on the alarm set. More recent alarms

will not be displayed until the current alarm is cleared on the alarm set.

The following figure shows an example of an alarm on the alarm set.

Figure 1 Alarm set alarm

Alarms and LEDs

When an alarm condition occurs on the system, the Status LED on the front

of the Nortel Business Communications Manager 450 1.0 main unit changes

to reflect the alarm condition. In normal operation, both LEDs are green. All

alarms with a severity of Major and Critical change the Status LED to solid red

on the Nortel Business Communications Manager 450 1.0 front pane, except

in the event of a Failed Startup Profile, which is indicated by a flashing red

LED.

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Using the Nortel Business Communications Manager 450 1.0 Element

Manager, you can reset the Status LEDs on the front pane of the Nortel

Business Communications Manager 450 1.0 to a normal state.

For information about LEDs and what they indicate, see System LEDs

reference (page 61).

Attention: Once the Status LED has changed to red in response to a Critical

or Major alarm condition, it remains in the alarmed state until you reset it

using the Nortel Business Communications Manager 450 1.0 Element

Manager.

SNMP traps manager for remote monitoring

You can use an SNMP trap manager to remotely monitor BCM450 alarms via

SNMP traps. A trap is an indication from the BCM450 system to configured

trap managers that an alarm has occurred in the BCM450 system. Any

BCM450 alarm can generate an SNMP trap.

If you want the BCM450 to send SNMP traps, you must first configure the

SNMP agent using the BCM450 Element Manager. You must enable an

SNMP agent and then configure how the system handles SNMP trap

notifications. For information about configuring SNMP settings, see Enabling

or disabling SNMP traps for alarms (page 23).

The BCM450 system uses the Small Site Events Management Information

Base (MIB) for alarms. The trap format is specified in this MIB. You capture

and view traps using any standard SNMP fault monitoring framework or trap

watcher.

By default, the BCM450 sends SNMP traps for alarms with a severity of Major

and Critical. The only exception is PVQM alarms; for these alarms, the BCM

send SNMP traps for all severity levels. You can change the default alarms

that are set for SNMP to limit the volume and type of SNMP information, and

to control essential information that is transferred on the network. For

information about how to change the default alarms, see Configuring the

alarm set (page 22).

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Alarm configuration scope

Although the BCM450 system provides a default mapping of alarms that are

displayed in the Alarms table and that are sent as an SNMP trap, you may

want to monitor additional alarms using either of these means, or you may

want to reduce the number of alarms that are displayed in the Alarms table or

sent via SNMP traps.You can specify how each alarm is handled, according

to your business requirements.

You can specify the following settings for alarms:

• the maximum number of alarms to display in the Alarms Panel (from 50 to

400)

• whether to enable or disable SNMP traps for selected alarms; by default,

the system sends all Critical and Major alarms as SNMP traps if you

specify one or more trap destinations

• whether to display selected alarms in the Alarms table; by default all

Critical, Major, Minor, and Warning alarms are displayed in the Alarms

table

• whether to display selected alarms on the alarm set; by default, only core

telephony Critical and Major alarms are sent to this set

You can also test a selected alarm. This allows you to test whether the LED or

SNMP traps are functioning as expected. Testing an alarm generates an

alarm in the system. Alarms generated using the Test Alarm feature are

identified in the Alarms table by the words “Test Event” in the alarm Problem

Description field.

For information about using SNMP to monitor the BCM450 system, see the

BCM450 Configuration—Telephony Guide (NN40160-502).

18 Fault and performance management fundamentals

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Using the BCM450 fault management

system

This section describes how to manage alarms generated by the BCM450

system and administer alarm settings.

Using the BCM450 fault management system navigation

•Administering alarms (page 19)

•Using the alarm banner (page 21)

•Using the alarm set (page 22)

•Responding to LED indicators (page 22)

•Configuring alarm behaviour (page 23)

Administering alarms

This section contains information on the following topics:

•Monitoring an alarm condition (page 19)

•Acknowledging an alarm (page 20)

•Clearing the alarm log (page 21)

Monitoring an alarm condition

Use the following procedure to monitor an alarm condition.

Procedure steps

Step Action

1Click the Administration tab.

2Open the General folder, and then click the Alarms task.

3The Alarms page opens.

4In the Alarms Panel table, select an alarm.

5The Alarm Details pane displays below the Alarms table.

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6To change the order of columns in the Alarm table, select a column and drag

it left or right to the desired location, and release it.

7To view a column by ascending or descending order, click the column

heading.

8To sort columns, right-click a column heading.

9The Sort dialog box opens.

10 Sort columns as required, and then click OK.

11 The columns in the Alarms table are sorted according to your

specifications.

--End--

Acknowledging an alarm

Use the following procedure to acknowledge an alarm.

Procedure steps

Step Action

1Click the Administration tab.

2Open the General folder, and then click the Alarms task.

The Alarms pane opens.

3In the Alarms table, select the alarm you want to acknowledge.

The Alarm Details pane is displayed below the Alarms table.

4On the Alarms Details pane, click the Acknowledge Alarm button.

A check box appears in the Alarm Acked column in the Alarms table for

this alarm.

Attention: Acknowledging the alarm does not clear the alarm; it indicates only that

you have noted it.

--End--

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Clearing the alarm log

Use the following procedure to clear the alarm log.

Procedure steps

Step Action

1Click the Administration tab.

2Open the General folder, and then click the Alarms task.

The Alarms pane opens.

3On the Alarms pane, click the Clear Alarm Log button.

The Alarms table is cleared. You will be able to see all new alarms only after

the next alarm polling interval.

--End--

Using the alarm banner

Use the alarm banner to view current alarm counts and recent alarm activity

on the BCM450 system.

Including or omitting acknowledged alarms in the Alarm Banner

Use the following step to include or omit acknowledged alarms in the Alarm

Banner.

Procedure steps

Step Action

1Select or clear the Include Acked Alarms check box in the Alarm Banner.

--End--

22 Using the BCM450 fault management system

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Using the alarm set

Use the alarm set to monitor alarm activity without having a BCM450 Element

Manager and a personal computer.

Configuring the alarm set

Use the following steps to configure the alarm set.

Procedure steps

Step Action

1Click the Configuration tab.

2Open the Telephony folder.

3Open the Global Settings folder, and then click the Feature settings task.

The Feature Settings page opens.

4In the Feature Settings area, enter the DN of the telephone set that you

want to use for the alarm set in the Alarm Set field.

--End--

Clearing an alarm from the alarm set

Use the following step to clear an alarm from the alarm set.

Procedure steps

Step Action

1On the alarm set, press the Clear soft key. The alarm is cleared from the

alarm set.

--End--

Responding to LED indicators

Use the BCM450 Element Manager to reset the Status LEDs on the front

panel of the BCM450 to a normal state.

Reset the status LED

Use the following steps to reset the status LED.

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Procedure steps

Step Action

1Click the Administration tab.

2Open the General folder, and then click the Alarms task.

The Alarms pane opens

3On the Alarms pane, click the Reset LEDs button.

4The Status LED on the front panel of the BCM450 is reset from red to

normal operation green.

--End--

Configuring alarm behaviour

Configure alarm behaviour to specify the following settings for alarms:

• the maximum number of alarms to display in the Alarms Panel (from 50 to

400)

• whether to enable or disable SNMP traps for selected alarms; by default,

all Critical and Major alarms are sent as SNMP traps if you have specified

one or more trap destinations

• whether to display selected alarms in the Alarms table; by default all

Critical, Major, Minor, and Warning alarms are displayed in the Alarms

table

• whether to display selected alarms on the alarm set; by default, only core

telephony Critical and Major alarms are sent to this set

Enabling or disabling SNMP traps for alarms

Use the folloing procedure to enable ot disable SNMP traps for alarms.

Procedure steps

Step Action

1Click the Administration tab.

2Open the General folder, and then click the Alarm Settings task.

3In the Alarm Settings table, select an alarm.

4In the Enable SNMP Trap column, select or clear the check box to enable

or disable SNMP traps for the selected alarm. If you select the check box for

a selected alarm, an SNMP trap will be generated if that particular alarm

condition occurs.

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--End--

Enabling or disabling monitoring for selected alarms

Use the following procedure to enable or disable alarms.

Procedure steps

Step Action

1Click the Administration tab.

2Open the General folder, and then click the Alarm Settings task.

The Alarm Settings pane opens.

3In the Alarms Settings table, select an alarm.

4In the Enable GUI View column, select or clear the check box to enable or

disable a view of the selected alarm in the Alarms Panel. If you clear the

check box for a selected alarm, the alarm will not be displayed in the Alarms

table if that particular alarm condition occurs in the system.

--End--

Monitoring settings for the alarm set

Use the following procedure to monitor settings for the alarm set.

Procedure steps

Step Action

1Click the Administration tab.

2Open the General folder, and then click the Alarm Settings task.

The Alarm Settings pane opens.

3In the Alarms table, select an alarm.

4The Enable Alarm Set column indicates whether the alarm will display on

the alarm set.

--End--

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Testing an alarm

Use the following procedure to test an alarm.

Procedure steps

Step Action

1Click the Administration tab.

2Open the General folder, and then click the Alarm Settings task.

The Alarm Settings pane opens.

3In the Alarm Settings table, select an alarm.

4Click the Test Alarm button.

In the Alarms table, “Test Event” is displayed in the alarm Problem

Description field.

--End--

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Alarm Severity reference

This section contains information about Alarm Severities, default mapping of

security levels, and Alarm graph colours in Element Manager.

Navigation

•Alarm Severities (page 27)

•Default mapping of severity levels (page 27)

•Alarm graph colours in Element Manager (page 28)

Alarm Severities

Alarm severities are as follows:

Default mapping of severity levels

Use the following table to view the default mapping of each severity level

against the Alarms Panel, alarms set, LEDs, and SNMP.

Table 2 Alarm severities

Alarm Severity Description

Critical Immediate corrective action is required due to conditions such as loss of service,

loss of bandwidth, outage, loss of data, and/or functionality

Major Urgent corrective action is required due to conditions such as pending loss of

service, outage, loss of data, and/or functionality

Minor Corrective action is required to prevent eventual service-affecting degeneration

Warning Indicates the detection of a potential or impending service-affecting condition and

that some diagnostic action is required

Information Indicates audit-type information, such as configuration changes

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Alarm graph colours in Element Manager

Use the following table to view alarm graph colours in Element Manager.

Table 3 Default mapping of severity levels

Alarm Severity Alarms Panel LEDs SNMP Alarm Set (core

telephony alarms only)

Critical Yes Yes Yes Yes

Major Yes Yes Yes Yes

Minor Yes No No No

Warning Yes No No No

Information Yes No No No

Table 4 Alarm graph colours in Element Manager

Color Indicates

Green There are no alarms of this severity, or there are alarms of this severity but the

count has decreased since the last polling interval.

Yellow There are alarms of this severity, but they are older than at least 1 polling interval.

Red A new alarm has occurred since the last polling interval.

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System metrics monitoring

You can use the Element Manager to view detailed information about the

performance of the BCM450 and about the performance of system resources.

This chapter provides procedures for monitoring quality of service (QoS) and

other system metrics.

Using the Element Manager, you can monitor overall system performance and

other performance-related information.

You monitor system metrics using the following tools:

• UPS Status

• NTP Metrics

This section contains information on the following topics:

•QoS Monitoring (page 29)

•UPS metrics (page 33)

•NTP metrics (page 34)

QoS Monitoring

QoS Monitor monitors the quality of service (QoS) of IP trunk services. The

tool periodically monitors the delay and packet-loss of IP networks between

two peer gateways. The main objective of the QoS Monitor is to allow new IP

telephony calls to fall back to the PSTN if the voice quality of the IP network

falls below the specified transmit threshold.

For information about setting the transmit threshold, see Nortel Business

Communications Manager 450 1.0 Configuration—Telephony (NN40160-

502). You can set the threshold in the Element Manager in the Telephony

Resources panel.

QoS system metrics monitoring procedures

This task flow shows you the sequence of tasks you perform to monitor QoS

statistics on the BCM450 system. To link to any procedures, click on QoS

system metrics monitoring procedures navigation (page 30).

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Figure 2 QoS system metrics monitoring procedures

QoS system metrics monitoring procedures navigation

•Configuring the QoS monitor (page 31)

•Configuring QoS logging attributes (page 31)

•Viewing QoS logs (page 32)

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Configuring the QoS monitor

You configure the QoS Monitor using the QoS Monitor panel on the

Administration tab. You can configure the following:

• the monitoring mode

• logging parameters

Procedure steps

Step Action

1Click the Administration tab.

2In the Navigation tree, click System Metrics >QoS Monitor.

3From the Monitoring Mode drop-down menu, select a monitoring mode.

--End--

Configuring QoS logging attributes

Configure the logging attributes to set the size and frequency of QoS logs.

Procedure steps

Step Action

1Click the Administration tab.

2In the Navigation tree, click System Metrics>QoS Monitor.

3In the Logging area, select or deselect the Enable Logging checkbox.

4In the Maximum log file size field, type the value of the maximum log size

allowed.

Table 5 Variable definitions

Variable Value

Disabled —

Enabled in Link-Monitor mode Continuously test the connection between the BCM450 and

remote endpoints.

Enabled in QoS-Monitor mode Select this option if you want to calculate MOS values for each

endpoint, determine whether the connection has fallen below a

specific threshold, send MOS scores to FCAPS applications, and

create a log history of the MOS scores.

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5In the Logging Frequency field, type the value of the interval between logs.

After the interval you specified, the QoS system metrics appear in the Mean

Opinion Scores table.

--End--

Viewing QoS logs

The Mean Opinion Scores table displays the current network quality

described as a Mean Opinion Score (MOS) for each IP destination. You can

view the MOS mapping. Unlike the BCM 3.x where both transmit and receive

values were reported, the QoS Monitor collects only the transmit values.

Procedure steps

Step Action

1Click the Administration tab.

2In the Navigation tree, click System Metrics>QoS Monitor.

The QoS system metrics appear in the Mean Opinion Scores table.

3To update the MOS table with the most current values, select View >

Refresh, press F5, or select the Refresh icon from the toolbar.

--End--

Table 6 Variable definitions

Variable Value

Enable Logging Enable the check box if you want to enable the logging of MOS

scores.

Maximum log file size Enter a value for the maximum size of the log file, from 1 to 10240

kilobytes (KB). The default is 10 KB.

Logging Frequency Enter the time interval between each MOS log: 1 to 1440

minutes. The default is 1 minutes.

Table 7 Variable definitions

Variable Value

Name Displays the name of the Remote Gateway.

IP Address Displays the IP address of the Remote Gateway.

QoS Indicator Displays a text description of the current MOS value. The MOS

values can be Poor, Fair, Good or Excellent.

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UPS metrics

The BCM450 can support an Uninterruptible Power Supply (UPS) device to

ensure continuous operation during power interruption and failure conditions.

The UPS feature provides power source monitoring and battery backup so

that critical system functionality required to maintain and provide warning time

to either correct the problem or to activate a contingency plan for impacted

services is possible. UPS is described in Nortel Business Communications

Manager 450 1,0 Installation — System (NN40160-301) and BCM450

Installation Checklist and Quick Start Guide (NN40160-300).

The UPS connects and communicates with the BCM450 through USB. Enable

the UPS feature by plugging the UPS USB cable into the BCM450 USB

connector before you power up the BCM450. The UPS must be present during

the boot up process for the BCM450 to function.

G.711 Displays the current MOS value calculated when using a G.711

aLaw codec to transmit VoIP packets to this Remote Gateway.

The MOS can be a value from 0.00 to 5.00, where 0.00 is the

worst score (Poor) and 5.00 is best score (Excellent).

G.723-5.3kbit/s Displays the current MOS value calculated when using a G.723

5.3 kbit/s codec to transmit VoIP packets to this Remote

Gateway.

The MOS can be a value from 0.00 to 5.00, where 0.00 is the

worst score (Poor) and 5.00 is best score (Excellent).

G.723-6.3kbit/s Displays the current MOS value calculated when using a G.723

6.3 kbit/s codec to transmit VoIP packets to this Remote

Gateway.

The MOS can be a value from 0.00 to 5.00, where 0.00 is the

worst score (Poor) and 5.00 is best score (Excellent).

G.729 Displays the current MOS value calculated when using a G.729

codec to transmit VoIP packets to this Remote Gateway.

The MOS can be a value from 0.00 to 5.00, where 0.00 is the

worst score (Poor) and 5.00 is best score (Excellent).

G.729A Displays the current MOS value calculated when using a G.729A

codec to transmit VoIP packets to this remote Gateway.

The MOS can be a value from 0.00 to 5.00, where 0.00 is the

worst score (Poor) and 5.00 is best score (Excellent).

Table 7 Variable definitions

Variable Value

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The UPS Status panel tracks occurrences of alarms pertaining to UPS

operation. These alarms are also sequentially viewable in the Alarm panel.

The metrics correspond to alarms in the BCM450 and appear in the alarm

panel as well.

Accessing the UPS status

Complete this procedure to verify the status of the UPS before you boot up the

BCM450 system.

Procedure steps

Step Action

1Click the Administration tab.

2In the Navigation tree, click System Metrics >UPS Metrics > Status tab.

The status of the UPS appears. The UPS Status panel confirms that a UPS

is connected including model and serial number, its current status, and

provides a read out of the current values. Additionally, an indication is given

whether the value is within the normal range or not.

3To check the metrics of the UPS, click the Metrics tab.

The metrics information appears in the panel.

--End--

NTP metrics

Using Network Time Protocol (NTP), you can configure the time on the

BCM450 indirectly from a single time server. NTP is a network protocol

designed to synchronize the clocks of computers over an IP network. The NTP

Metrics provide an overview of the integrity of the NTP time source. If the

BCM450 clock control has not been configured to use NTP

(Configuration>System>Date & Time), then the NTP Metrics panel displays

no data.

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Accessing the NTP metrics

Complete this procedure to view NTP metrics.

Procedure steps

Step Action

1Click the Administration tab.

2In the Navigation tree, click System Metrics>NTP Metrics.

The NTP metrics appear in the panel.

--End--

Table 8 Variable definitions

Variable Value

Last Synchronized When the last synchronization occurred.

Minimum time difference (s) The minimum time change that occurred since NTP was running.

Maximum time difference (s) The maximum time difference that occurred since NTP was

running.

Last Synchronization Status The results of the last synchronization: successful or

unsuccessful. If unsuccessful the reason for the failure is given:

failed to contact, or failed security check. A status of Not Running

indicates that NTP is not configured.

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Telephony metrics monitoring

You can use the Element Manager to view detailed information about the

performance of telephony resources on the BCM450 system.

The Telephony Metrics folder allows you to track different aspects of

Telephony services.

This section contains information on the following topics:

•Proactive Voice Quality Management (page 37)

•Activity Reporter Basic (page 44)

•Trunk module metrics (page 46)

•Trunk module CSU statistics (page 48)

•CbC limit metrics (page 54)

•Hunt group metrics (page 56)

•PSTN Fallback metrics (page 58)

Proactive Voice Quality Management

Use Proactive Voice Quality Management (PVQM) metrics to monitor the

quality of VoIP calls. You can also use the PVQM metrics to diagnose

infrastructure problems in your network.

PVQM is fully supported on Phase 2 IP sets. Phase 1 IP sets support only the

following PVQM metrics: packet loss, inter arrival jitter, and rould trip delay.

The following table lists the IP Phones that support PVQM.

Table 9 PVQM set support

IP Set Type Description

IP Phone 2001 Phase 2 firmware

IP Phone 2002 Phase 1 and Phase 2 firmware

IP Phone 2004 Phase 1 and Phase 2 firmware

IP Phone 2050 v2 PC-based soft client

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PVQM telephony metrics monitoring procedures

This task flow shows you the sequence of tasks you perform to configure and

monitor PVQM telephony metrics on the BCM450 system. To link to any

procedures, click on PVQM telephony metrics monitoring procedures

navigation (page 38).

Figure 3 PVQM telephony metrics monitoring procedures

PVQM telephony metrics monitoring procedures navigation

•Setting the PVQM threshold settings (page 39)

•Viewing PVQM telephony metrics (page 43)

IP Phone 2007 Phase 2 firmware

IP Phone 1120E Phase 2 firmware

IP Phone 1140E Phase 2 firmware

Table 9 PVQM set support

IP Set Type Description

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Setting the PVQM threshold settings

You can use PVQM to configure and report threshold violations for the

following voice quality metrics:

•packet loss—packets lost in transit due to errors or network failures

•inter arrival jitter—the variable delay on a packet as it traverses a network

•round trip delay

•listening R factor—the transmission quality as experienced by the user; this

metric reflects the segment of the call that is carried over the RTP session

There are two thresholds for PVQM metrics: Warning, and Unacceptable. A

violation of the Warning threshold indicates that the voice quality is reduced

but is still within an acceptable range. A violation of the Unacceptable

threshold indicates a severe degradation in voice quality.

If an alarm is generated to report a threshold violation, additional information

is included inthe alarm to indicate the source of the alarm and provide other

troubleshooting information. Table 10PVQM Alarms (page 39)lists the

abbreviations used in the alarm text to present this additional information.

Table 10 PVQM Alarms

Abbreviation Attribute Value Description

cT codec type alphanumeric Vocoder type used on this call

eT endpoint type S or D S indicates softclient

D indicates desktop

nLR network loss rate percentage, scaled by 256

(e.g. 354 = 1.4%)

Rate of network packet los

dR average discard rate percentage, scaled by 256 Average rate of discards due to

jitter

bD burst loss density percentage, scaled by

256

Density of lost and discarded

packets during burst periods

bL burst length milliseconds Average length of bursts

gD gap loss density percentage, scaled by 256 Density of lost and discarded

packets during gap periods

gL average length of gap milliseconds average length of gap

eSD end system delay milliseconds Average end system delay on

the call

aNL noise level dBm Measured received silent period

noise level

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Procedure steps

Step Action

1Click the Administration tab.

2In the Navigation tree, click Telephony Metrics>PVQM>Threshold

settings.

The Proactive Voice Quality Monitoring panel appears.

3In the Threshold settings table, select the metric you want to configure.

4In the Warning (desktop) column, double click the value and type the

threshold value you want to set.

5In the Unacceptable (desktop) column, double click the value and type the

threshold value you want to set.

6In the Warning (softclient) column, double click the value and type the

threshold value you want to set.

7In the Unacceptable (softclient) column, double click the value and type

the threshold value you want to set.

8In the Polling interval(s) field, type the interval at which you want the

metrics to be polled.

--End--

aSP average signal level dBm Measured received signal level

during talk spurts

rTT local round trip time

average

1/65536 of a second Average round trip time on the

call

Table 10 PVQM Alarms

Abbreviation Attribute Value Description

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Variable definitions

Variable Value

Metric Contains the following PVQM metrics you can

monitot:

•Packet Loss Rate: The fraction of RTP data

packets from the source lost since the

beginning of the call, expressed as a

percentage.

•Inter-arrival Jitter : The inter-arrival time of

incoming RTP packets, as defined in RFC

1889. Expressed in milliseconds.

•RTCP Round Trip Delay: The round trip time of

incoming RTP packets, as defined in RFC

1889. Measured in milliseconds.

•Listening R Factor: A scale from 0 (lowest

quality) to 100 (highest quality) according to

ITU-T G.107.

Warning (desktop) The number of warnings you can receive for a

desktop phone model. The value ranges and

default thresholds are as follows:

•Packet Loss Rate: The value range for this

metric is 0 to 100. The default value for warning

thresholds is 1%.

•Inter-arrival Jitter : The value range for this

metric is 0 to 1000. The default value for

warning thresholds is 50 ms.

•RTCP Round Trip Delay: TThe value range for

this metric is 0 to 1000. The default value for

warning thresholds is 300 ms.

•Listening R Factor: The value range for this

metric is 0 to 100. The default value for warning

thresholds is 65.

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Unacceptable (desktop) The number of unacceptable errors you can

receive for a desktop phone model. The value

ranges and default thresholds are as follows:

•Packet Loss Rate: The value range for this

metric is 0 to 100. The default value for

unacceptable thresholds is 5%.

•Inter-arrival Jitter : The value range for this

metric is 0 to 1000. The default value for

unacceptable thresholds is 500 ms.

•RTCP Round Trip Delay: TThe value range for

this metric is 0 to 1000. The default value for

unacceptable thresholds is 500 ms.

•Listening R Factor: The value range for this

metric is 0 to 100. There is no default value for

unacceptable thresholds.

Warning (softclient) The number of warnings you can receive for a

softclient phone model. The value ranges and

default thresholds are as follows:

•Packet Loss Rate: The value range for this

metric is 0 to 100. The default value for warning

thresholds is 1%.

•Inter-arrival Jitter : The value range for this

metric is 0 to 1000. The default value for

warning thresholds is 50 ms.

•RTCP Round Trip Delay: TThe value range for

this metric is 0 to 1000. The default value for

warning thresholds is 300 ms.

•Listening R Factor: The value range for this

metric is 0 to 100. The default value for warning

thresholds is 65.

Variable Value

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Viewing PVQM telephony metrics

Use this procedure to view PVQM metrics.

Procedure steps

Step Action

1Click the Administration tab.

2In the Navigation tree, click Telephony Metrics >PVQM >Metrics.

The PVQM metrics panel appears.

3Click a column heading to sort the metrics by a particular value.

--End--

Unacceptable (softclient) The number of unacceptable errors you can

receive for a softclient phone model. The value

ranges and default thresholds are as follows:

•Packet Loss Rate: The value range for this

metric is 0 to 100. The default value for

unacceptable thresholds is 5%.

•Inter-arrival Jitter : The value range for this

metric is 0 to 1000. The default value for

unacceptable thresholds is 500 ms.

•RTCP Round Trip Delay: TThe value range for

this metric is 0 to 1000. The default value for

unacceptable thresholds is 500 ms.

•Listening R Factor: The value range for this

metric is 0 to 100. There is no default value for

unacceptable thresholds.

Polling interval(s) The interval at which the metrics are polled. The

value for this field is XXXXX. The default value is

XXXXX.

Attention: The term “desktop” indicates IP sets that are desktop models. The term

“soft client” indicates IP sets that are software applications, such as the 2050 and

the 2050MVC. Because desktop IP sets can provide better voice quality than

software-based IP sets, you can specify different threshold levels for each type of IP

set.

Variable Value

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Variable definitions

Activity Reporter Basic

This section contains information on the following topics:

•Enabling Activity Reporter Basic (page 44)

•Disabling Activity Reporter Basic (page 45)

Enabling Activity Reporter Basic

Activity Reporter Basic allows you to monitor the performance of the BCM.

You can use the Activity Reporter Basic to generate the following reports:

• telephone call activity

• custom call routing activity

• voice mail receive statistics

• hunt group performance

When you enable Activity Reporter Basic, the BCM automatically generates

reports and updates them each night. The reports reflect the performance of

the BCM during the past four days. The panel displays the date and time of

the most recent report.

Variable Value

Number of connections Displays the total number of connections by IP sets

on the system since the last reset. This count

includes non-interactive features such as dial

tones, call progress tones, and music on hold.

Last rest Displays the time of the last reset.

Most recent date and time Displays the time of the most recent threshold

violation.

Most recent DN Displays the DN of the most recent threshold violation.

Count (desktop) Displays the number of times a desktop client

violated a threshold.

Count

(softclient)

Displays the number of times a soft client violated

a threshold.

MTBV (desktop) Displays the mean time between threshold

violations of a particular metric for desktop clients

(measured in seconds).

MTBV (soft client) Displays the mean time between threshold

violations of a particular metric for soft clients

(measured in seconds).

Reset metrics Click this button to clear out the metrics table. The

Last reset time displays the current date and time.

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Procedure steps

Step Action

1Select Administration >Telephony Metrics > Activity Reporter Basic.

The Activity Reporter Basic panel appears.

2In the Activity Reporter Basic panel, select the Enable daily data

collection checkbox to activate Activity Reporter Basic.

3From the Collection time drop-down menu, select a time to generate daily

reports.

--End--

Variable definitions

Disabling Activity Reporter Basic

When you disable Activity Reporter Basic, the BCM does not generate

performance reports .

Procedure steps

Step Action

1Select Administration > Telephony Metrics > Activity Reporter Basic.

The Activity Reporter Basic panel appears.

2In the Activity Reporter Basic panel, deselect the Enable daily data

collection checkbox to deactivate Activity Reporter Basic.

--End--

Variable Value

Enable daily data collection Select or deselect the check box to enable Activity

Reporter Basic.

Collection Time Set the time at which the daily reports are

generated. The default time is set at 12:30 am.

Most recent data collection Displays a timestamp of the time at which data was

last collected.

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Variable definitions

Trunk module metrics

This section contains information on the following topics:

•Viewing the trunk module status (page 46)

•Viewing performance history information (page 46)

•Viewing D-channel information (page 47)

•Disabling or enabling a B-channel setting (page 47)

•Provisioning a PRI B-channel (page 48)

Viewing the trunk module status

View the trunk module status to isolate malfunctioning parts of your BCM450

system. In addition, you can use the trunk module selection to disable and

enable modules and devices.

Procedure steps

Step Action

1Select Administration > Telephony Metrics > Trunk Module Metrics.

The window displays the locations for the modules connected to the system.

2Select the module that you want to view.

3Click Start Loopback Test to start the network test without having to

remove the module.

4Select a loopback type from the list.

5Click Stop Loopback Test when done the test of the network.

--End--

Viewing performance history information

The Performance History tab displays the performance information over 15-

minute intervals collected in the past 24 hours. The performance information

collected includes the number of errored seconds, severely errored seconds,

and unavailable seconds over each 15-minute interval.

Variable Value

Enable daily data collection Deselect the check box to disable Activity Reporter

Basic.

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Procedure steps

Step Action

1Select Administration > Telephony Metrics > Trunk Module Metrics.

2Click the Performance History tab to view metrics information.

--End--

Viewing D-channel information

The D-channel tab displays trunk module metrics for the D-channel.

Prerequisites

• You must have a BRI trunk module configured on the BCM450 system.

Procedure steps

Step Action

1Select Administration > Telephony Metrics > Trunk Module Metrics.

2Select the BRI module.

3Click the D-channel tab to view metrics information.

--End--

Disabling or enabling a B-channel setting

If you need to isolate a problem, you can turn off individual port channels,

rather than the entire module.

Procedure steps

Step Action

1Select Administration > Telephony Metrics > Trunk Module Metrics.

The Trunk Modules window displays the MBM location, type, state, and

Loopback test.

2Click the heading of the bus you want to view.

3Click the tab in the lower menu marked B-channels.

4Click the B-channel you want to enable or disable (B1 or B2).

5Select Enable or Disable.

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If you are disabling the channel, you are prompted by a dialog box to confirm

your action. The State box indicates the mode of operation for the port. If the

port is enabled, this box is blank unless a device is physically connected.

--End--

Provisioning a PRI B-channel

When you purchase PRI from your service provider, you can request the

number of B-channels that are allocated for you to use. For example, you can

use 12 B-channels. If you do not have all of the PRI B channels, disable all the

B-channels that you do not need.

Prerequisites

• Nortel recommends that the number of lines you deprovision on a DTM

(configured as PRI) be the same as the number of B-channels that you

disable. For example, if the DTM is on Expansion 1, when you disable B-

channels 13 to 23, you should deprovision lines 77 to 87.

Procedure steps

Step Action

1Select Administration > Telephony Metrics > Trunk Module Metrics.

2Choose a module.

3Click B-channels.

A list of the B-channels on this module appears.

4Click a channel, for example, B 01.

The display shows the status of the PRI channel.

5Click the Enable or Disable button to change the setting for the channel.

--End--

Trunk module CSU statistics

Each trunk module has an internal channel service unit (CSU). When

enabled, the internal CSU monitors the quality of the received T1 signal and

provides performance statistics, alarm statistics, and diagnostic information.

Trunk modules must be individually programmed to establish parameters for

collecting and measuring transmission performance statistics by the CSU.

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The system accumulates three performance parameters:

• errored seconds (ES)

• severely errored seconds (SES)

• unavailable seconds (UAS)

These parameters are defined according to TIA-547A. Errored seconds are

enhanced to include control slip (CS) events. Only near-end performance data

is recorded.

The internal CSU continuously monitors the received signal and detects four

types of transmission defects:

• any active carrier failure alarms (CFA), such as loss of signal (LOS), out

of frame (OOF), alarm indication signal (AIS), and remote alarm indication

(RAI)

• the number of bipolar violations that occurred in the last minute

• any defects that occurred in the last minute, such as loss of signal (LOS),

out of frame (OOF), and alarm indication signal (AIS)

• the number of milliseconds of short-term alarms in the last minute, such

as loss of signal (LOS), out of frame (OOF), alarm indication signal (AIS),

and remote alarm indication (RAI).

A short term alarm is declared when the detected defects persist for tens of

milliseconds. A carrier failure alarm (CFA) is a duration of carrier system

outage.

The criteria for declaring and clearing the alarms is selectable to meet those

in TIA-547A or TR64211. You can also view Carrier Failure Alarms as Core

Telephony Alarms in the Alarm Viewer.

BCM450 trunk module CSU statistics navigation

•Enabling the internal CSU (page 50)

•Checking the performance statistics (page 50)

•Checking the CSU alarms (page 51)

•Checking carrier failure alarms (page 51)

•Checking bipolar violations (page 52)

•Checking short-term alarms (page 53)

•Checking defects (page 53)

•Viewing CSU alarm history (page 54)

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Enabling the internal CSU

Enable the internal CSU to gather performance statistics for your T1 lines or

PRI with public interface.

Procedure steps

Step Action

1Select Configuration > Resources > Telephony Resources.

2Select the appropriate module.

3Click the Trunk Module Parameters tab.

4In the T1 Parameters section, select the Internal CSU check box to enable

the Internal CSU.

--End--

Checking the performance statistics

Check the performance statistics to determine if the system detects errors or

alarms within the selected period.

Procedure steps

Step Action

1Select Administration > Telephony Metrics > Trunk Module Metrics.

2Select the appropriate module.

3Click the Performance tab.

The Current interval displays the duration of the current 15-minute interval

of the selected card, the number of errored seconds (ES), the number of

severely errored seconds (SES), and the number of unavailable time

seconds (UAS).

4Click the 24-hour summary heading for an overall summary of the previous

24 hours.

The Number of intervals, Errored Seconds, Severely Errored Seconds,

Unavailable Seconds appear in the summary.

5Click Reset Statistics to reset new settings.

The system displays a message indicating that this will remove all of the

statistics.

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6Click OK to erase all the current statistics and begin collecting statistics

again.

--End--

Checking the CSU alarms

Check the CSU alarms to view the active loss of signal (LOS), out of frame

(OOF), remote alarm indicator (RAI), or alarm indication signal (AIS) alarms.

Procedure steps

Step Action

1Select Administration > Telephony Metrics > Trunk Module Metrics.

2Select a module.

3Click the CSU Alarms tab.

The display shows all the active alarms of the types LOS (loss of signal),

OOF (out of Frame), RAI (Remote alarm indicator), or AIS (Alarm indication

signal).

--End--

Checking carrier failure alarms

Check carrier failure alarms to view a history of alarms for a module. CFA

types reported by the BCM450 can be mapped to CFAs defined in TIA-547A

and TR62411 as shown in the table below.

Procedure steps

Step Action

1Select Administration > Telephony Metrics > Trunk Module Metrics.

2Select a module.

3Click the CSU Alarm History tab.

The display shows LOS (loss of signal), OOF (out of Frame), AIS (Alarm

indication signal), and RAI (Remote alarm indicator).

4Select the type of alarm you wish to view.

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5Select a time period.

The display shows the start time of the period.

--End--

Variable definitions

Checking bipolar violations

Check bipolar violations to view the number of bipolar violations occurring

within the defined time period.

Procedure steps

Step Action

1Select Administration > Telephony Metrics > Trunk Module Metrics.

2Select a module.

3Click the CSU Alarms tab.

The display shows the number of bipolar violations that occurred in the last

minute.

--End--

Table 11

Business

Communications

Manager

TIA-547A TR62411

LOS CFA RED CFA RED CFA

OOF CFA RED CFA RED CFA

AIS CFA RED CFA AIS CFA

RAI CFA YELLOW CFA YELLOW CFA

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Checking short-term alarms

Check short-term alarms to view the number of alarms within the last minute.

Procedure steps

Step Action

1Select Administration > Telephony Metrics > Trunk Module Metrics.

2Select a module.

3Click the CSU Alarms tab.

The display shows the short term alarms and the number of milliseconds

(not necessarily contiguous) that were active in the last minute.

--End--

Checking defects

Check defects to view the first type of defect in the last minute.

Procedure steps

Step Action

1Select Administration > Telephony Metrics > Trunk Module Metrics.

2Select a module.

3Click the CSU Alarms tab.

The display shows the first type of defect and the number of milliseconds

(not necessarily contiguous) the hardware reported in the last minute.

--End--

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Viewing CSU alarm history

View CSU alarm history to view all occurrences of a specific alarm.

Procedure steps

Step Action

1Select Administration > Telephony Metrics > Trunk Module Metrics.

2Select a module.

3Click the CSU Alarm History tab.

The display shows all the alarms.

4To view a specific alarm, click the alarm name.

The display shows all the occurrences of that alarm.

--End--

CbC limit metrics

This section contains information on the following topics:

•Accessing CbC limit metrics (page 54)

•Clearing CbC limit metrics (page 56)

Accessing CbC limit metrics

Call-by-call service (CbC) on public PRI protocol (NI-2) allows a PBX to use

channels more effectively by expanding or contracting the number of channels

available to different call types such as INWATS, OUTWATS, Foreign

Exchange (FX), and tie lines.

The call-by-call service is a method of offering and receiving services to

Customer Premises Equipment (CPE) on ISDN PRI without the use of

dedicated circuits (i.e. interface or B-channels). The Call-By-Call service

conveys signaling information over an ISDN Primary Rate Interface (PRI) that

indicates, on a per-call basis, the specific service type required to complete

the call.

Although PRI-MCDN and IP trunks do not have multiple call types, CbC limits

can be used on these trunks to limit the number of incoming or outgoing trunks

that may be in use simultaneously.

When the CbC the feature is configured, use the CbC Limit metrics panel to

monitor denied call activity for each service on each line pool.

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PRI lines that support call-by-call services have maximum and minimum call

limits for each service. Use this panel to view reports for the services and to

assess the capacity of the PRI call services on your system. These limits are

set as part of the numbering plan programming.

Procedure steps

Step Action

1Click the Administration tab.

2In the Navigation tree, click Telephony Metrics >CbC Limit Metrics.

3In the Call by CallLimit Metrics table, select the line pool for which you

want to view CbC traffic.

The denied call details for each type of service supported by the line pool

appears in the Details for Pool table.

--End--

Variable definitions

Variable Value

Line Pool The pool of lines that call-by-call limits are applied

to.

Service Type The type of service that the limits apply to.

INCOMING due to Outgoing

Min.

The number of incoming calls that have been

blocked due to the call-by-call limits.

due to Incoming Max. The number of incoming calls that have been

blocked due to call-by-call limits.

OUTGOING due to Incoming

Min.

The number of outgoing calls that have been

blocked due to the call-by-call limits.

due to Outgoing Max. The number of outgoing calls that have been

blocked due to the call-by-call limits.

56 Telephony metrics monitoring

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Clearing CbC limit metrics

Use this procedure to clear the Details for Pool table of the current CbC limit

metrics, and start a new monitoring period.

Procedure steps

Step Action

1Click the Administration tab.

2In the Navigation tree, click Telephony Metrics>CbC Limit Metrics.

3In the Call by Call Metrics table, select the line pool for which you want to

view CbC traffic.

The denied call details for each type of service supported by the line pool

appears in the Details for Pool table.

4Select one of the calls in the Calls denied because CbC limits were

exceeded list.

5Click the Reset Metrics button.

--End--

Hunt group metrics

This section contains information on the following topics:

•Accessing Hunt Group metrics (page 56)

•Resetting the Hunt Group metrics (page 58)

Accessing Hunt Group metrics

Hunt groups provide a service where incoming calls ring on a targeted group

of telephones called a Hunt group. When you designate a Hunt group, you

define the group as a unique Directory Number (DN). This DN receives and

distributes calls to the telephones assigned to the group.

You can include Hunt Group hourly metrics files with the CDR data files when

the are transferred to the central server. For more information on configuring

this option, refer to the Call Detail Recording System Configuration Guide

(NN40020-605).

Access the Hunt Group metrics to evaluate total call processing by hunt group

member.

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Procedure steps

Step Action

1Click the Administration tab.

2In the Navigation tree, click Telephony Metrics>Hunt Group Metrics.

The Hunt Groups table appears.

3In the Hunt Groups table, select the Hunt Group for which you want to see

metrics.

The Details for Hunt Group table appears.

--End--

Variable definitions

Variable Value

Hunt Group Name of the hunt group.

Name Name entered on the DN record.

Total calls Total number of calls.

Answered: Total Total number of answered calls.

Answered: Avg% Average number of answered calls.

Answered: Avg time(s) Average answer time.

Abandoned: Total Total number of abandoned calls.

Abandoned: Avg% Average number of abandoned calls.

Busy: Total Total number of busy calls.

Busy: Avg% Average number of busy calls

Overflow: Total Total number of overflow calls.

Overflow: Avg% Average number of overflow calls.

Time in Queue Time in queue.

Last Reset time Time and date format depends on the country

profile of the system.

58 Telephony metrics monitoring

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Resetting the Hunt Group metrics

Use this procedure to reset the Hunt Group metrics.

Procedure steps

Step Action

1Click the Administration tab.

2In the Navigation tree, click Telephony Metrics>Hunt Group Metrics.

The Hunt Groups table appears.

3In the Hunt Groups table, select the Hunt Group for which you want to reset

the metrics.

The Details for Hunt Group table appears.

4Click the Reset button.

--End--

PSTN Fallback metrics

This section contains information on the following topics:

•Accessing PSTN Fallback metrics (page 58)

•Resetting PSTN Fallback metrics (page 59)

Accessing PSTN Fallback metrics

When trunks are out of service, traffic can be switched to PSTN fallback lines.

Use this procedure to view how many fallback attempts and fallback failures

occur within a specific period using the PSTN Fallback Metrics panel.

Procedure steps

Step Action

1Click the Administration tab.

2In the Navigation tree, click Telephony Metrics>PSTN Fallback Metrics.

The PSTN Fallback Metrics panel appears with the metrics displayed.

--End--

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Variable definitions

Resetting PSTN Fallback metrics

Use this procedure to clear the PSTN Fallback Metrics panel.

Step Action

1Click the Administration tab.

2In the Navigation tree, click Telephony Metrics>PSTN Fallback Metrics.

The PSTN Fallback Metrics panel appears with the metrics displayed.

3Click the Reset button.

--End--

Variable Definition

Last reset time The date and time the metrics table was last reset.

Fallback requests The number of calls unable to route through the

preferred trunk.

Fallback failures The number of calls unable to route though the

fallback trunk.

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System LEDs reference

This section provides information about the main unit LED status during

normal operation, startup, and reboot.

Navigation

•System status monitor LEDs (page 61)

System status monitor LEDs

The BCM450 system status LEDs on the main unit provide information about

the status of the BCM450 system. Use these LEDs to determine if the system

is functioning properly and if the system generates an alarm.

Table 12 System status LEDs states and descriptions

Power Status Description

Start-up sequence

Solid yellow Solid yellow Power applied to the system.

Solid yellow Off Power on self test (POST); 9 seconds.

Solid yellow Solid yellow System initialization; 14 seconds.

Solid green Solid yellow Kernet initialization; 8 seconds.

Solid green Flashing green Services initialization; 1 minute.

Solid green Solid green System running; normal operation.

Solid green Solid red Services initialization failure

Safe mode start-up sequence

Solid red Solid green System running with manufacturing

settings enabled

Solid red Solid red System running in software reset mode

Solid red Flashing yellow System running in configuration reset

mode

Shutdown sequence or failure

Solid green Flashing yellow Shutdown in progress

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Off Solid yellow Shutdown completed

Solid red Flashing yellow Overheating detected; thermal shutdown

completed

Solid red Solid red Power spike or rail power fluctuation

detected

Flashing red Solid red Rail power fluctuation; power monitor

shutdown completed

Solid yellow Solid red Power spike shutdown completed

Off Off No power; system is shut down

Start-up profile sequence

Flashing yellow Flashing yellow Start-up profile executing

Flashing green Flashing green Start-up profile completed (USB device

can be removed)

Solid green Solid green Start-up profile successfully applied

Solid green Solid red Start-up profile failure

Table 12 System status LEDs states and descriptions

Power Status Description

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List of alarms

This section contains a list of alarms generated by the BCM450 system.

The table below includes information about the default handling of each alarm

with respect to the Alarms table, LEDs, and SNMP traps.

You can customize whether each alarm appears in the Alarms table or is sent

as an SNMP trap in accordance with your business requirements.

Alarm

Severity Component

Name

Problem

Description

Problem Resolution Alarm SNMP LED

18 minor Core Tele-

phony

Core Telephony -

Unable to process

calls.

Reboot system and contact

your local support group.

Yes No No

31 critical Core Tele-

phony

Core Telephony -

Media Bay Module

firmware download

failed.

Power down the system

and check the DTM hard-

ware and the expansion

chassis connections. If

problem persists replace

the DTM or expansion

chassis hardware.

Yes Yes Yes

64 List of alarms

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32 critical Core Tele-

phony

Core Telephony -

BRI module is pri-

mary clock instead

of DTM module.

Configure the DTM module

as primary clock in your

system. BRI clock specifi-

cations are not acceptable

for DTM connections to the

public network.

Yes Yes Yes

33 critical Core Tele-

phony

Core Telephony -

Cold restart has oc-

curred causing loss

of telephony data.

Check configuration

change logs to see if this

was user initiated. If not

contact your local support

group.

Yes Yes Yes

34 warning Core Tele-

phony

Core Telephony -

Media Bay Module

firmware download

started.

No Action Required. Yes No No

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35 critical Core Tele-

phony

Core Telephony -

Media Bay Module

firmware download

failure.

Power down the system

and check the expansion

chassis connections.

Check for corresponding

alarm 31 or 79 to determine

which module is having is-

sues. If problem persists

replace corresponding

hardware.

Yes Yes Yes

36 critical Core Tele-

phony

Core Telephony -

Media Bay Module

firmware download

failure.

Power down the system

and check the expansion

chassis connections.

Check for corresponding

alarm 31 or 79 to determine

which module is having is-

sues. If problem persists

replace corresponding

hardware.

Yes Yes Yes

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37 critical Core Tele-

phony

Core Telephony -

Failure to download

market profile/pro-

tocol data from the

Persistent Data Re-

pository.

Restart system and contact

your local support group.

Yes Yes Yes

39 critical Core Tele-

phony

Core Telephony -

Persistent Data Re-

pository corruption

in the market profile

area.

Perform a restore with a

known good backup. If

problem persists contact

your local support group.

Yes Yes Yes

40 critical Core Tele-

phony

Core Telephony -

"Unavailable Sec-

onds Error" long

term alarm thresh-

old has been ex-

ceeded on the DTM.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. Get your network

provider to check the circuit

during problem conditions.

Yes Yes Yes

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41 critical Core Tele-

phony

Core Telephony -

"Loss of Signal"

long term alarm

threshold has been

exceeded on the

DTM.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. Get your network

provider to check the circuit

during problem conditions.

Yes Yes Yes

42 critical Core Tele-

phony

Core Telephony -

"Loss of Frame"

long term alarm

threshold has been

exceeded on the

DTM.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. Get your network

provider to check the circuit

during problem conditions.

Yes Yes Yes

68 List of alarms

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43 critical Core Tele-

phony

Core Telephony -

"Alarm Indication

Signal" long term

alarm threshold has

been exceeded on

the DTM.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. Get your network

provider to check the circuit

during problem conditions.

Yes Yes Yes

44 critical Core Tele-

phony

Core Telephony -

"Remote Alarm Indi-

cation" long term

alarm threshold has

been exceeded on

the DTM.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. Get your network

provider to check the circuit

during problem conditions.

Yes Yes Yes

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45 critical Core Tele-

phony

Core Telephony -

"Loss of Signal"

long term alarm

threshold has been

exceeded on the

DTM.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. Get your network

provider to check the circuit

during problem conditions.

Yes Yes Yes

46 critical Core Tele-

phony

Core Telephony -

"Alarm Indication

Signal" long term

alarm threshold has

been exceeded on

the DTM.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. Get your network

provider to check the circuit

during problem conditions.

Yes Yes Yes

70 List of alarms

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47 critical Core Tele-

phony

Core Telephony -

"Remote Alarm Indi-

cation" long term

alarm threshold has

been exceeded on

the DTM.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. Get your network

provider to check the circuit

during problem conditions.

Yes Yes Yes

50 critical Core Tele-

phony

Core Telephony - A

digital station mod-

ule has been dis-

connected.

Power down the system

and check all connections

to the expansion chassis

containing the digital sta-

tion module. If the problem

persists, replace the mod-

ule.

Yes Yes Yes

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51 critical Core Tele-

phony

Core Telephony - A

trunk media bay

module has been

disconnected.

Power down the system

and check all connections

to the expansion chassis

containing the digital or an-

alog trunk module. If the

problem persists, replace

the module.

Yes Yes Yes

52 critical Core Tele-

phony

Core Telephony - A

trunk media bay

module has been

disconnected.

Power down the system

and check all connections

to the expansion chassis

containing the digital or an-

alog trunk module. If the

problem persists, replace

the module.

Yes Yes Yes

54 warning Core Tele-

phony

Core Telephony -

Media Bay Module

firmware download

started.

No Action Required. Yes No No

55 warning Core Tele-

phony

Core Telephony -

Media Bay Module

firmware download

complete.

No Action Required. Yes No No

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61 critical Core Tele-

phony

Core Telephony - A

trunk media bay

module is pro-

grammed as the

wrong module type.

Check that the correct

module type is pro-

grammed for the expansion

chassis.

Yes Yes Yes

62 critical Core Tele-

phony

Core Telephony -

Persistent Data Re-

pository corruption

in the auto answer

area.

Perform a restore with a

known good backup. If

problem persists contact

your local support group.

Yes Yes Yes

63 critical Core Tele-

phony

Core Telephony -

No DTMF receivers

available.

If this happens more than

once in a 5 minute span

check that any auto answer

or DISA configured trunks

are operating properly. If

they are not operating

properly reboot the system

and contact your local sup-

port group.

Yes Yes Yes

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67 critical Core Tele-

phony

Core Telephony -

Invalid trunk media

bay module con-

nected to an expan-

sion chassis.

Power down the system

and check all connections

to the expansion chassis

containing the digital or an-

alog trunk module. Check

that the hardware being

used is supported in the

market your have selected

in Core Telephony. If the

problem persists, replace

the module.

Yes Yes Yes

68 critical Core Tele-

phony

Core Telephony -

Unsupported set/

peripheral connect-

ed.

Disconnect the set/periph-

eral from the port and re-

connect it to a valid port. If

the problem persists re-

place the set/peripheral.

Yes Yes Yes

69 critical Core Tele-

phony

Core Telephony -

General software

error.

Reboot system and contact

your local support group.

Yes Yes Yes

74 List of alarms

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71 warning Core Tele-

phony

Core Telephony -

Emergency trans-

fer relay activated

indicating a power

issue or Core Tele-

phony down condi-

tion.

No Action Required. Yes No No

72 critical Core Tele-

phony

Core Telephony -

TEI request on

ISDN device on sys-

tem.

Disconnect all station side

ISDN devices. If problem

persists contact your local

support group.

Yes Yes Yes

75 critical Core Tele-

phony

Core Telephony -

Digital trunking

clock in free run.

Check your cabling from

any DTM modules to the

external network. Get your

network provider to check

the circuit.

Yes Yes Yes

77 critical Core Tele-

phony

Core Telephony -

Persistent Data Re-

pository corruption.

Perform a restore with a

known good backup. If

problem persists contact

your local support group.

Yes Yes Yes

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79 critical Core Tele-

phony

Core Telephony -

ASM firmware

download error.

Power down the system

and check the ASM hard-

ware and the expansion

chassis connections. If

problem persists replace

the ASM or expansion

chassis hardware.

Yes Yes Yes

194 critical Core Tele-

phony

Core Telephony -

Low Level Operat-

ing error.

Restart system and contact

your local support group.

Yes Yes Yes

224 critical Core Tele-

phony

Core Telephony -

Error after restore of

data.

Attempt another restore

with a known good backup.

If problem persists contact

your local support group.

Yes Yes Yes

76 List of alarms

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247 critical Core Tele-

phony

Core Telephony -

Digital station loop

error.

Verify that all types of at-

tached sets/peripherals ini-

tialize and function. If

something is not working

reset it. If the problem per-

sists contact your local sup-

port group.

Yes Yes Yes

260 minor Core Tele-

phony

Core Telephony -

Line presence test

failure on system

startup due to no

battery feed on a

trunk line.

Verify all trunks lines are

connected to the system

and in working condition. If

not disable/enable the

trunk interfaces. If prob-

lems persists contact your

local support group.

Yes No No

262 minor Core Tele-

phony

Core Telephony -

No dialtone on trunk

line during seizure.

Check the trunk interfaces

to see if dialtone is present.

If no dialtone is present

contact your network pro-

vider.

Yes No No

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263 minor Core Tele-

phony

Core Telephony -

Invalid disconnect

sequence error on

an analog trunk line.

Check the analog trunk in-

terfaces to ensure all lines

are operating correctly. If a

trunk is showing busy with

no active calls disable the

trunk interface and re-en-

able it. If problems persist

contact your local support

group.

Yes No No

265 minor Core Tele-

phony

Core Telephony -

Outgoing trunk

could not be seized.

Handshake be-

tween the system

and network failed.

Check the trunk interfaces

to ensure all lines are oper-

ating correctly. If a trunk is

not able to be used contact

your network provider.

Yes No No

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270 minor Core Tele-

phony

Core Telephony -

Set initialization er-

ror from an invalid

message from the

set.

If the event occurs more

than once in a 5 minute

span then disconnect the

set in question. If problem

stops replace set and

check cable between set

and system.

Yes No No

271 minor Core Tele-

phony

Core Telephony - A

set is trying to initial-

ize that has incom-

patible firmware on

the system.

Verify that all types of at-

tached sets/peripherals ini-

tialize and function. If

something is not working

reset it. If the problem per-

sists contact your local sup-

port group.

Yes No No

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323 minor Core Tele-

phony

Core Telephony -

"Degraded Minute"

short term alarm

threshold has been

exceeded on the

DTM. The module is

in a no-new-calls

state.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. If long term alarms

occur get your network pro-

vider to check the circuit

during problem conditions.

Yes No No

324 minor Core Tele-

phony

Core Telephony -

"Severely Errored

Second" short term

alarm threshold has

been exceeded on

the DTM. The mod-

ule is in a no-new-

calls state.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. If long term alarms

occur get your network pro-

vider to check the circuit

during problem conditions.

Yes No No

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325 minor Core Tele-

phony

Core Telephony -

"Errored Second"

short term alarm

threshold has been

exceeded on the

DTM. The module is

in a no-new-calls

state.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. If long term alarms

occur get your network pro-

vider to check the circuit

during problem conditions.

Yes No No

326 minor Core Tele-

phony

Core Telephony -

"Slip Underflow"

short term alarm

threshold has been

exceeded on the

DTM. The module is

in a no-new-calls

state.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. If long term alarms

occur get your network pro-

vider to check the circuit

during problem conditions.

Yes No No

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327 minor Core Tele-

phony

Core Telephony -

"Slip Overflow"

short term alarm

threshold has been

exceeded on the

DTM. The module is

in a no-new-calls

state.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. If long term alarms

occur get your network pro-

vider to check the circuit

during problem conditions.

Yes No No

328 minor Core Tele-

phony

Core Telephony -

"Line Code Viola-

tion" short term

alarm threshold has

been exceeded on

the DTM. The mod-

ule is in a no-new-

calls state.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. If long term alarms

occur get your network pro-

vider to check the circuit

during problem conditions.

Yes No No

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329 minor Core Tele-

phony

Core Telephony -

"Loss of Signal"

short term alarm

threshold has been

exceeded on the

DTM. The module is

in a no-new-calls

state.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. If long term alarms

occur get your network pro-

vider to check the circuit

during problem conditions.

Yes No No

330 minor Core Tele-

phony

Core Telephony -

"Loss of Frame"

short term alarm

threshold has been

exceeded on the

DTM. The module is

in a no-new-calls

state.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. If long term alarms

occur get your network pro-

vider to check the circuit

during problem conditions.

Yes No No

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331 minor Core Tele-

phony

Core Telephony -

"Alarm Indication"

short term alarm

threshold has been

exceeded on the

DTM. The module is

in a no-new-calls

state.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. If long term alarms

occur get your network pro-

vider to check the circuit

during problem conditions.

Yes No No

332 minor Core Tele-

phony

Core Telephony -

"Remote Alarm Indi-

cation" short term

alarm threshold has

been exceeded on

the DTM. The mod-

ule is in a no-new-

calls state.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. If long term alarms

occur get your network pro-

vider to check the circuit

during problem conditions.

Yes No No

84 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

333 minor Core Tele-

phony

Core Telephony -

"Loss of Frame"

short term alarm

threshold has been

exceeded on the

DTM. The module is

in a no-new-calls

state.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. If long term alarms

occur get your network pro-

vider to check the circuit

during problem conditions.

Yes No No

334 minor Core Tele-

phony

Core Telephony -

"Alarm Indication"

short term alarm

threshold has been

exceeded on the

DTM. The module is

in a no-new-calls

state.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. If long term alarms

occur get your network pro-

vider to check the circuit

during problem conditions.

Yes No No

List of alarms 85

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

335 minor Core Tele-

phony

Core Telephony -

"Remote Alarm Indi-

cation" short term

alarm threshold has

been exceeded on

the DTM. The mod-

ule is in a no-new-

calls state.

Check your cabling from

any DTM modules to the

external network and run

loopback tests on the cir-

cuit to check for network is-

sues. If long term alarms

occur get your network pro-

vider to check the circuit

during problem conditions.

Yes No No

336 informa-

tion

Core Tele-

phony

Core Telephony -

The Digital Trunk

T1/E1/PRI has re-

covered.

No Action Required. Yes No No

367 minor Core Tele-

phony

Core Telephony -

Digital Trunk Media

bay module reset.

Determine whether this

alarm occurred due to the

system rebooting. If the

system was not rebooting

when the alarm occurred,

then contact your local sup-

port group.

Yes No No

86 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

372 warning Core Tele-

phony

Core Telephony -

Clocking on the Dig-

ital Trunk Media bay

module has

changed sources.

No Action Required. Yes No No

401 minor Core Tele-

phony

Core Telephony -

Digital station loop

initialization error.

Verify that all types of at-

tached sets/peripherals ini-

tialize and function. If

something is not working

reset it. If the problem per-

sists contact your local sup-

port group.

Yes No No

608 minor Core Tele-

phony

Core Telephony -

Unsupported set/

peripheral connect-

ed.

Verify that all types of at-

tached sets/peripherals ini-

tialize and function.

Remove any unsupported

set types.

Yes No No

639 minor Core Tele-

phony

Core Telephony -

CAP/KIM error

while retrieving key

information.

Check the system for CAP/

KIM modules and reset

them. If the problem per-

sists contact your local sup-

port group.

Yes No No

List of alarms 87

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

799 minor Core Tele-

phony

Core Telephony -

ISDN call process-

ing error.

No Action Required. Yes No No

894 minor Core Tele-

phony

Core Telephony -

DASS2/DPNSS er-

ror on a DTM mod-

ule.

Check that the DASS2/DP-

NSS circuit is online. If it is

not disable/enable the ex-

pansion chassis and try to

get the circuit back online.

If problem persists contact

your local support group.

Yes No No

901 critical Core Tele-

phony

Core Telephony -

Persistent Data Re-

pository corruption.

Restore a known good

backup into the system to

get it back online and con-

tact your local support

group.

Yes Yes Yes

949 minor Core Tele-

phony

Core Telephony -

BRI protocol call

control error.

Get a protocol trace of the

BRI loop using BCM moni-

tor and contact your local

support group.

Yes No No

950 informa-

tion

Set Tem-

plate Pro-

gramming

A template has

failed to be applied

to a set.

No Action Required. Yes No No

88 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

999 warning Core Tele-

phony

Core Telephony -

Unknown alarm.

Contact your local support

group.

Yes No No

1001 major Operating

System

Operating System -

Major operating

system error (Ker-

nel Oops).

Contact your local support

group.

Yes Yes Yes

1002 critical Operating

System

Operating System -

Critical operating

system error (Ker-

nel panic).

Contact your local support

group.

Yes Yes Yes

1003 major Operating

System

A USB device could

not be mounted.

Two USB storage

devices are at-

tached to the sys-

tem. This is an

unsupported config-

uration.

Please remove one of the

devices and retry the oper-

ation.

Yes Yes Yes

2100 informa-

tion

Software Up-

dates

Software Update -

Software update

applied successful-

ly.

No Action Required. Yes No No

2101 informa-

tion

Software Up-

dates

Software Update -

Software upgrade

applied successful-

ly.

No Action Required. Yes No No

2102 informa-

tion

Software Up-

dates

Software Update -

Software update

started.

No Action Required. Yes No No

2103 informa-

tion

Software Up-

dates

Software Update -

Software upgrade

started.

No Action Required. Yes No No

2104 informa-

tion

Software Up-

dates

Software Update -

Software update

scheduled.

No Action Required. Yes No No

2105 informa-

tion

Software Up-

dates

Software Update -

Scheduled soft-

ware update com-

pleted.

No Action Required. Yes No No

2106 informa-

tion

Software Up-

dates

Software Update -

Software update re-

moved.

No Action Required. Yes No No

2300 critical Software Up-

dates

Software Update -

Software update

failed to apply.

Contact your local support

group.

Yes Yes Yes

List of alarms 89

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

2301 major Software Up-

dates

Software Update -

Software update

failed to transfer

files.

Retry software update and

if problem persists contact

your local support group.

Yes Yes Yes

2302 critical Software Up-

dates

Software Update -

Software upgrade

failed to apply.

Contact your local support

group.

Yes Yes Yes

2303 major Software Up-

dates

Software Update -

Failed to remove

software update.

Retry removal of software

update and if problem per-

sists contact your local sup-

port group.

Yes Yes Yes

2304 major Software Up-

dates

Software Update -

Software update in-

valid signature or

corrupt file. Retry

file transfer.

Retry software update and

if problem persists contact

your local support group.

Yes Yes Yes

5001 critical Persistent

Data Reposi-

tory

Persistent Data Re-

pository - Could not

start Persistent

Data Repository.

No resources avail-

able. This will cause

many components

to fail to start with

the proper configu-

ration.

Reboot system and contact

your local support group.

Yes Yes Yes

90 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

5002 critical Persistent

Data Reposi-

tory

Persistent Data Re-

pository - Could not

open Persistent

Data Repository.

Reverting to last

saved file. Will

mean configuration

will not be current

on the system.

Restore a known good

backup into the system . If

the problem persists con-

tact your local support

group.

Yes Yes Yes

5003 critical Persistent

Data Reposi-

tory

Persistent Data Re-

pository - Could not

open Persistent

Data Repository.

Reverting to default

file. Will mean con-

figuration will be de-

fault on the system.

Restore a known good

backup into the system . If

the problem persists con-

tact your local support

group.

Yes Yes Yes

6000 minor Date and

Time

Date and Time -

Time has been up-

dated by CoreTel.

No Action Required. Yes No No

6004 critical Date and

Time

Date and Time -

Time service initial-

ization failed.

Contact your local support

group.

Yes Yes Yes

6007 minor Date and

Time

Date and Time -

Time adjustment

detected which is

larger than provi-

sioned.

Confrim the date/time is

correct on the system.

Yes No No

6008 minor Date and

Time

Date and Time -

NTP client unable to

contact server.

Confirm the NTP server is

available on the network.

Yes No No

List of alarms 91

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

6010 critical Date and

Time

Date and Time -

Real time clock on

system not working

properly.

Don't reboot the system

and contact your local sup-

port group.

Yes Yes Yes

8001 critical Modem Call

Control

Modem Call Control

- MCC stopped un-

expectedly.

Reboot system and contact

your local support group.

Yes Yes Yes

8002 critical Modem Call

Control

Modem Call Control

- MCC Failed to

CTI.

Reboot system and contact

your local support group.

Yes Yes Yes

8003 Warning Modem Call

Control

Modem Call Control

- MCC cannot load

modem to DSP er-

ror.

Contact your local support

group.

Yes No No

8004 critical Modem Call

Control

Modem Call Control

- MCC modem emu-

lator failed to start.

Reboot system and contact

your local support group.

Yes Yes Yes

8005 critical Modem Call

Control

Modem Call Control

- MCC failed to get a

modem DN.

Reboot system and contact

your local support group.

Yes Yes Yes

8008 critical Modem Call

Control

Modem Call Control

- MCC state ma-

chine error.

Reboot system and contact

your local support group.

Yes Yes Yes

8009 critical Modem Call

Control

Modem Call Control

- MCC state ma-

chine error.

Reboot system and contact

your local support group.

Yes Yes Yes

92 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

8010 critical Modem Call

Control

Modem Call Control

- MCC state ma-

chine error.

Reboot system and contact

your local support group.

Yes Yes Yes

8011 critical Modem Call

Control

Modem Call Control

- MCC state ma-

chine error.

Reboot system and contact

your local support group.

Yes Yes Yes

8012 Warning Modem Call

Control

Modem Call Control

- MCC Failed to

Transfer the call.

CTI Return Code =

%ld.

Contact your local support

group.

Yes No No

8013 Warning Modem Call

Control

Modem Call Control

- MCC Cannot Mon-

itor Incoming Line.

CTI Return Code =

%ld.

Reboot system and contact

your local support group.

Yes No No

8014 Warning Modem Call

Control

Modem Call Control

- MCC Can only

Transfer to Modem

DN Manually. CTI

Return Code = %ld.

Contact your local support

group.

Yes No No

8015 Warning Modem Call

Control

Modem Call Control

- MCC Cannot Stop

to Monitor the Line

Number. CTI Re-

turn Code = %ld.

Contact your local support

group.

Yes No No

List of alarms 93

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

8016 Warning Modem Call

Control

Modem Call Control

- MCC Cannot Un-

load the Modem

DSP Task. CTI Re-

turn Code = %ld.

Contact your local support

group.

Yes No No

8017 Warning Modem Call

Control

Modem Call Control

- MCC Failed to An-

swer Incoming Call.

CTI Return Code =

%ld.

Contact your local support

group.

Yes No No

8018 informa-

tion

Modem Call

Control

Modem Call Control

- MCC Incoming

Call on Busy Mo-

dem [%s].

No Action Required. Yes No No

8019 informa-

tion

Modem Call

Control

Modem Call Control

- MCC Attempt to

Connect to a Dis-

abled Modem [%s].

No Action Required. Yes No No

8020 Warning Modem Call

Control

Modem Call Control

- MCC Failed to

ANI Service. CTI

Return Code = %ld.

Contact your local support

group.

Yes No No

8021 informa-

tion

Modem Call

Control

Modem Call Control

- MCC Modem Con-

nected [%s].

No Action Required. Yes No No

94 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

8022 informa-

tion

Modem Call

Control

Modem Call Control

- MCC Modem is

Disconnected.

No Action Required. Yes No No

8023 informa-

tion

Modem Call

Control

Modem Call Control

- MCC Modem En-

abled.

No Action Required. Yes No No

8024 informa-

tion

Modem Call

Control

Modem Call Control

- MCC Modem Dis-

abled.

No Action Required. Yes No No

8025 Warning Modem Call

Control

Modem Call Control

- MCC Failed to Get

Switch Information.

CTI Return Code =

%ld.

Contact your local support

group.

Yes No No

8029 Warning Modem Call

Control

Modem Call Control

- MCC Failed to An-

swer Modem Call.

CTI Return Code =

%ld.

Contact your local support

group.

Yes No No

8030 Warning Modem Call

Control

Modem Call Control

- MCC Failed to Ac-

knowledge Modem

Request. CTI Re-

turn Code = %ld.

Contact your local support

group.

Yes No No

8031 Warning Modem Call

Control

Modem Call Control

- MCC Failed to

Originate a Call. CTI

Return Code = %ld.

Contact your local support

group.

Yes No No

List of alarms 95

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

8032 Warning Modem Call

Control

Modem Call Control

- MCC Failed to Dis-

connect a Call. CTI

Return Code = %ld.

Contact your local support

group.

Yes No No

8033 Warning Modem Call

Control

Modem Call Control

- MCC Received

Unknown Request

from Modem. Re-

quest = %ld.

Contact your local support

group.

Yes No No

8035 informa-

tion

Modem Call

Control

Modem Call Control

- MCC Modem Auto

Disabled.

No Action Required. Yes No No

8038 informa-

tion

Modem Call

Control

Modem Call Control

- MCC Modem Call

Put on Hold. Dis-

connecting…

No Action Required. Yes No No

8040 Warning Modem Call

Control

Modem Call Control

- MCC Failed to

Open Prompts Li-

brary. NNU Return

Code = %ld.

Contact your local support

group.

Yes No No

8041 informa-

tion

Modem Call

Control

Modem Call Control

- MCC Modem DN

changed in admin.

No Action Required. Yes No No

96 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

8042 Warning Modem Call

Control

Modem Call Control

- MCC Failed to

Open the Commu-

nication Path to

RAS. Disabling the

Modem.

Contact your local support

group.

Yes No No

10001 critical Service Man-

ager

Service Manager -

Core Telephony

has stopped unex-

pectedly. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10101 or 10301. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10002 critical Service Man-

ager

Service Manager -

CallPilot has

stopped unexpect-

edly. Service Man-

ager is attempting to

restart the service.

Check for corresponding

alarm 10102 or 10302. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

List of alarms 97

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10003 critical Service Man-

ager

Service Manager -

IP Terminal Service

(UTPS) has

stopped unexpect-

edly. This will affect

service on all IP ter-

minals on the sys-

tem. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10103 or 10303. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10005 critical Service Man-

ager

Service Manager -

Voice over IP Gate-

way (feps) has

stopped unexpect-

edly. Service Man-

ager is attempting to

restart the service.

Check for corresponding

alarm 10105 or 10305. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10006 critical Service Man-

ager

Service Manager -

Quality of Service

Monitor (qmond)

has stopped unex-

pectedly. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10106 or 10306. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

98 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10007 critical Service Man-

ager

Service Manager -

Call Detail Record-

ing Service

(CDRService) has

stopped unexpect-

edly. Service Man-

ager is attempting to

restart the service.

Check for corresponding

alarm 10107 or 10307. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10008 critical Service Man-

ager

Service Manager -

Voice Application

Interface Service

(ctiserver) has

stopped unexpect-

edly. This will affect

CallPilot, System

Set Based Admin

and the modem.

Service Manager is

attempting to restart

the service.

Check for corresponding

alarm 10108 or 10308. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

List of alarms 99

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10008 critical Service Man-

ager

Service Manager -

Voice Application

Interface Service

(ctiserver) has

stopped unexpect-

edly. This will affect

CallPilot, System

Set Based Admin

and IVR. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10108 or 10308. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10009 critical Service Man-

ager

Service Manager -

Modem Call Control

(modemcc) has

stopped unexpect-

edly. This will affect

Dial-In and Dial-Out

using the integrated

modem. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10109 or 10309. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

100 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10010 critical Service Man-

ager

Service Manager -

System Set Based

Admin Feature9*8

(ssba) has stopped

unexpectedly. Ser-

vice Manager is at-

tempting to restart

the service.

Check for corresponding

alarm 10110 or 10310. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10011 critical Service Man-

ager

Service Manager -

Computer Telepho-

ny Service (Cte) has

stopped unexpect-

edly. This will affect

LAN CTE and the

Line Monitor in BCM

Monitor. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10111 or 10311. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

List of alarms 101

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10012 critical Service Man-

ager

Service Manager -

Line Monitor Ser-

vice (lms) has

stopped unexpect-

edly. This will affect

the Line Service

Manager - Monitor

in BCM Monitor.

Service Manager is

attempting to restart

the service.

Check for corresponding

alarm 10112 or 10312. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10013 critical Service Man-

ager

Service Manager -

Media Services

Manager (Msm) has

stopped unexpect-

edly. This will affect

all telephony opera-

tions on the system.

Service Manager is

attempting to restart

the service.

Check for corresponding

alarm 10113 or 10313. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

102 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10014 critical Service Man-

ager

Service Manager -

Media Path Server

(mps) has stopped

unexpectedly. This

will affect all IP Te-

lephony. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10114 or 10314. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10015 critical Service Man-

ager

Service Manager -

Media Gateway

Server (mgs) has

stopped unexpect-

edly. This will affect

all IP Telephony.

Service Manager is

attempting to restart

the service.

Check for corresponding

alarm 10115 or 10315. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10016 critical Service Man-

ager

Service Manager -

Persistent Data Re-

pository (Pdrd) has

stopped unexpect-

edly. This will affect

any management

done to running ser-

vices or startup of

non-running servic-

es. Service Manag-

er is attempting to

restart the service.

Check for corresponding

alarm 10116 or 10316. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

List of alarms 103

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10017 critical Service Man-

ager

Service Manager -

Keycode Service

(cfsserver) has

stopped unexpect-

edly. This will affect

the ability to enter

any new keycodes.

Service Manager is

attempting to restart

the service.

Check for corresponding

alarm 10117 or 10317. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10018 critical Service Man-

ager

Service Manager -

Time Service (tm-

wservice) has

stopped unexpect-

edly. This will affect

the synchronization

of time in the sys-

tem. Service Man-

ager is attempting to

restart the service.

Check for corresponding

alarm 10118 or 10318. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

104 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10019 critical Service Man-

ager

Service Manager -

Platform Status

Monitor (psm) has

stopped unexpect-

edly. This will affect

the monitoring of

system hardware

and drivers. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10119 or 10319. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10020 critical Service Man-

ager

Service Manager -

Web Server (httpd)

has stopped unex-

pectedly. This will

affect the onbox

web pages, down-

loads and docu-

mentation. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10120 or 10320. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

List of alarms 105

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10021 critical Service Man-

ager

Service Manager -

On Box Manage-

ment Framework

(owcimomd) has

stopped unexpect-

edly. Element Man-

ager will be unable

to connect with the

system. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10121 or 10321. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10024 critical Service Man-

ager

Service Manager -

IP Terminal Service

(EchoServer) has

stopped unexpect-

edly. This will affect

IP terminals from

operating properly.

Service Manager is

attempting to restart

the service.

Check for corresponding

alarm 10124 or 10324. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

106 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10025 critical Service Man-

ager

Service Manager -

IP Terminal Firm-

ware upload Ser-

vice (UftpServer)

has stopped unex-

pectedly. This will

affect the ability to

download new firm-

ware to IP termi-

nals. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10125 or 10325. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10029 critical Service Man-

ager

Service Manager -

Doorphone service

(BCM_Doorphone)

has stopped unex-

pectedly. This will

affect the ability to

use a doorphone on

the system. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10129 or 10329. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

List of alarms 107

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10032 minor Service Man-

ager

Service Manager -

IP Music Service

(BcmAmp) has

stopped unexpect-

edly. This will affect

the ability to use IP

music. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10132 or 10332. If

service doesn't restart then

reboot system and contact

your local support group.

Yes Yes Yes

10033 minor Service Man-

ager

Service Manager -

IP Music Service

(ToneSrvr) has

stopped unexpect-

edly. This will affect

the ability to use IP

music. Service

Manager is attempt-

ing to restart the

service.

Check for corresponding

alarm 10133 or 10333. This

can be caused by changing

music sources. If service

doesn't restart then reboot

system and contact your lo-

cal support group..

Yes No No

10101 critical Service Man-

ager

Service Manager -

Core Telephony

has stopped unex-

pectedly and could

not be restarted by

service manager.

Reboot system and contact

your local support group.

Yes Yes Yes

108 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10102 critical Service Man-

ager

Service Manager -

CallPilot has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager.

Reboot system and contact

your local support group.

Yes Yes Yes

10103 critical Service Man-

ager

Service Manager -

IP Terminal Service

(UTPS) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect service on

all IP terminals on

the system.

Reboot system and contact

your local support group.

Yes Yes Yes

10105 critical Service Man-

ager

Service Manager -

Voice over IP Gate-

way (feps) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager.

Reboot system and contact

your local support group.

Yes Yes Yes

List of alarms 109

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10106 critical Service Man-

ager

Service Manager -

Quality of Service

Monitor (qmond)

has stopped unex-

pectedly and could

not be restarted by

service manager.

Reboot system and contact

your local support group.

Yes Yes Yes

10107 critical Service Man-

ager

Service Manager -

Call Detail Record-

ing Service

(CDRService) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager.

Reboot system and contact

your local support group.

Yes Yes Yes

10108 critical Service Man-

ager

Service Manager -

Voice Application

Interface Service

(ctiserver) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect CallPilot,

System Set Based

Admin and the mo-

dem.

Reboot system and contact

your local support group.

Yes Yes Yes

110 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10109 critical Service Man-

ager

Service Manager -

Modem Call Control

(modemcc) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect Dial-In

and Dial-Out using

the integrated mo-

dem.

Reboot system and contact

your local support group.

Yes Yes Yes

10110 critical Service Man-

ager

Service Manager -

System Set Based

Admin Feature9*8

(ssba) has stopped

unexpectedly and

could not be restart-

ed by service man-

ager.

Reboot system and contact

your local support group.

Yes Yes Yes

List of alarms 111

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10111 critical Service Man-

ager

Service Manager -

Computer Telepho-

ny Service (Cte) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect LAN CTE

and the Line Moni-

tor in BCM Monitor.

Reboot system and contact

your local support group.

Yes Yes Yes

10112 critical Service Man-

ager

Service Manager -

Line Monitor Ser-

vice (lms) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect the Line

Monitor in BCM

Monitor.

Reboot system and contact

your local support group.

Yes Yes Yes

112 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10113 critical Service Man-

ager

Service Manager -

Media Services

Manager (Msm) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect all tele-

phony operations

on the system.

Reboot system and contact

your local support group.

Yes Yes Yes

10114 critical Service Man-

ager

Service Manager -

Media Path Server

(mps) has stopped

unexpectedly and

could not be restart-

ed by service man-

ager. This will affect

all IP Telephony.

Reboot system and contact

your local support group.

Yes Yes Yes

10115 critical Service Man-

ager

Service Manager -

Media Gateway

Server (mgs) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect all IP Te-

lephony.

Reboot system and contact

your local support group.

Yes Yes Yes

List of alarms 113

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10116 critical Service Man-

ager

Service Manager -

Persistent Data Re-

pository (Pdrd) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect any man-

agement done to

running services or

startup of non-run-

ning services.

Reboot system and contact

your local support group.

Yes Yes Yes

10117 critical Service Man-

ager

Service Manager -

Keycode Service

(cfsserver) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect the ability

to enter any new

keycodes.

Reboot system and contact

your local support group.

Yes Yes Yes

114 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10118 critical Service Man-

ager

Service Manager -

Time Service (tm-

wservice) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect the syn-

chronization of time

in the system.

Reboot system and contact

your local support group.

Yes Yes Yes

10119 critical Service Man-

ager

Service Manager -

Platform Status

Monitor (psm) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect the moni-

toring of system

hardware and driv-

ers.

Reboot system and contact

your local support group.

Yes Yes Yes

List of alarms 115

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10120 critical Service Man-

ager

Service Manager -

Web Server (httpd)

has stopped unex-

pectedly and could

not be restarted by

service manager.

This will affect the

onbox web pages,

downloads and doc-

umentation.

Reboot system and contact

your local support group.

Yes Yes Yes

10121 critical Service Man-

ager

Service Manager -

On Box Manage-

ment Framework

(owcimomd) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. Ele-

ment Manager will

be unable to con-

nect with the sys-

tem.

Reboot system and contact

your local support group.

Yes Yes Yes

116 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10122 critical Service Man-

ager

Service Manager -

Service Manager

(monit) has stopped

unexpectedly.

Check for corresponding

alarm 10322 to indicate a

restart. If 10322 doesn't

happen then reboot system

and contact your local sup-

port group.

Yes Yes Yes

10124 critical Service Man-

ager

Service Manager -

IP Terminal Service

(EchoServer) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect IP termi-

nals from operating

properly.

Reboot system and contact

your local support group.

Yes Yes Yes

List of alarms 117

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10125 critical Service Man-

ager

Service Manager -

IP Terminal Firm-

ware upload Ser-

vice (UftpServer)

has stopped unex-

pectedly and could

not be restarted by

service manager.

This will affect the

ability to download

new firmware to IP

terminals.

Reboot system and contact

your local support group.

Yes Yes Yes

10129 critical Service Man-

ager

Service Manager -

Doorphone service

(BCM_Doorphone)

has stopped unex-

pectedly and could

not be restarted by

service manager.

This will affect the

ability to use a door-

phone on the sys-

tem.

Reboot system and contact

your local support group.

Yes Yes Yes

118 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10132 critical Service Man-

ager

Service Manager -

IP Music Service

(BcmAmp) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect the ability

to use IP music.

Reboot system and contact

your local support group.

Yes Yes Yes

10133 critical Service Man-

ager

Service Manager -

IP Music Service

(ToneSrvr) has

stopped unexpect-

edly and could not

be restarted by ser-

vice manager. This

will affect the ability

to use IP music.

Reboot system and contact

your local support group.

Yes Yes Yes

List of alarms 119

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10201 Warning Service Man-

ager

Service Manager -

Core Telephony

has been stopped

either due to user

action or because

Service Manager

has stopped this

service due to a de-

pendency on anoth-

er service that has

been stopped.

No Action Required. Yes No No

10202 Warning Service Man-

ager

Service Manager -

CallPilot has been

stopped either due

to user action or be-

cause Service Man-

ager has stopped

this service due to a

dependency on an-

other service that

has been stopped.

No Action Required. Yes No No

120 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10203 Warning Service Man-

ager

Service Manager -

IP Terminal Service

(UTPS) has been

stopped either due

to user action or be-

cause Service Man-

ager has stopped

this service due to a

dependency on an-

other service that

has been stopped.

This will affect ser-

vice on all IP termi-

nals on the system.

No Action Required. Yes No No

10205 Warning Service Man-

ager

Service Manager -

Voice over IP Gate-

way (feps) has been

stopped either due

to user action or be-

cause Service Man-

ager has stopped

this service due to a

dependency on an-

other service that

has been stopped.

No Action Required. Yes No No

List of alarms 121

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10206 Warning Service Man-

ager

Service Manager -

Quality of Service

Monitor (qmond)

has been stopped

either due to user

action or because

Service Manager

has stopped this

service due to a de-

pendency on anoth-

er service that has

been stopped.

No Action Required. Yes No No

10207 Warning Service Man-

ager

Service Manager -

Call Detail Record-

ing Service

(CDRService) has

been stopped either

due to user action or

because Service

Manager has

stopped this service

due to a dependen-

cy on another ser-

vice that has been

stopped.

No Action Required. Yes No No

122 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10208 Warning Service Man-

ager

Service Manager -

Voice Application

Interface Service

(ctiserver) has been

stopped either due

to user action or be-

cause Service Man-

ager has stopped

this service due to a

dependency on an-

other service that

has been stopped.

This will affect Call-

Pilot, System Set

Based Admin and

the modem.

No Action Required. Yes No No

List of alarms 123

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10209 Warning Service Man-

ager

Service Manager -

Modem Call Control

(modemcc) has

been stopped either

due to user action or

because Service

Manager has

stopped this service

due to a dependen-

cy on another ser-

vice that has been

stopped. This will

affect Dial-In and

Dial-Out using the

integrated modem.

No Action Required. Yes No No

124 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10210 Warning Service Man-

ager

Service Manager -

System Set Based

Admin Feature9*8

(ssba) has been

stopped either due

to user action or be-

cause Service Man-

ager has stopped

this service due to a

dependency on an-

other service that

has been stopped.

No Action Required. Yes No No

List of alarms 125

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10211 Warning Service Man-

ager

Service Manager -

Computer Telepho-

ny Service (Cte) has

been stopped either

due to user action or

because Service

Manager has

stopped this service

due to a dependen-

cy on another ser-

vice that has been

stopped. This will

affect LAN CTE and

the Line Monitor in

BCM Monitor.

No Action Required. Yes No No

126 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10212 Warning Service Man-

ager

Service Manager -

Line Monitor Ser-

vice (lms) has been

stopped either due

to user action or be-

cause Service Man-

ager has stopped

this service due to a

dependency on an-

other service that

has been stopped.

This will affect the

Line Monitor in BCM

Monitor.

No Action Required. Yes No No

List of alarms 127

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10213 Warning Service Man-

ager

Service Manager -

Media Services

Manager (Msm) has

been stopped either

due to user action or

because Service

Manager has

stopped this service

due to a dependen-

cy on another ser-

vice that has been

stopped. This will

affect all telephony

operations on the

system.

No Action Required. Yes No No

128 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10214 Warning Service Man-

ager

Service Manager -

Media Path Server

(mps) has been

stopped either due

to user action or be-

cause Service Man-

ager has stopped

this service due to a

dependency on an-

other service that

has been stopped.

This will affect all IP

Telephony.

No Action Required. Yes No No

10215 Warning Service Man-

ager

Service Manager -

Media Gateway

Server (mgs) has

been stopped either

due to user action or

because Service

Manager has

stopped this service

due to a dependen-

cy on another ser-

vice that has been

stopped. This will

affect all IP Tele-

phony.

No Action Required. Yes No No

List of alarms 129

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10216 Warning Service Man-

ager

Service Manager -

Persistent Data Re-

pository (Pdrd) has

been stopped either

due to user action or

because Service

Manager has

stopped this service

due to a dependen-

cy on another ser-

vice that has been

stopped. This will

affect any manage-

ment done to run-

ning services.

No Action Required. Yes No No

130 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10217 Warning Service Man-

ager

Service Manager -

Keycode Service

(cfsserver) has

been stopped either

due to user action or

because Service

Manager has

stopped this service

due to a dependen-

cy on another ser-

vice that has been

stopped. This will

affect the ability to

enter any new key-

codes.

No Action Required. Yes No No

List of alarms 131

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10218 Warning Service Man-

ager

Service Manager -

Time Service (tm-

wservice) has been

stopped either due

to user action or be-

cause Service Man-

ager has stopped

this service due to a

dependency on an-

other service that

has been stopped.

This will affect the

synchronization of

time in the system.

No Action Required. Yes No No

132 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10219 Warning Service Man-

ager

Service Manager -

Platform Status

Monitor (psm) has

been stopped either

due to user action or

because Service

Manager has

stopped this service

due to a dependen-

cy on another ser-

vice that has been

stopped. This will

affect the monitor-

ing of system hard-

ware and drivers.

No Action Required. Yes No No

List of alarms 133

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10220 Warning Service Man-

ager

Service Manager -

Web Server (httpd)

has been stopped

either due to user

action or because

Service Manager

has stopped this

service due to a de-

pendency on anoth-

er service that has

been stopped. This

will affect the onbox

web pages, down-

loads and docu-

mentation.

No Action Required. Yes No No

134 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10221 Warning Service Man-

ager

Service Manager -

On Box Manage-

ment Framework

(owcimomd) has

been stopped either

due to user action or

because Service

Manager has

stopped this service

due to a dependen-

cy on another ser-

vice that has been

stopped. Element

Manager will be un-

able to connect with

the system.

No Action Required. Yes No No

List of alarms 135

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10224 Warning Service Man-

ager

Service Manager -

IP Terminal Service

(EchoServer) has

been stopped either

due to user action or

because Service

Manager has

stopped this service

due to a dependen-

cy on another ser-

vice that has been

stopped. This will

affect IP terminals

from operating

properly.

No Action Required. Yes No No

136 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10225 Warning Service Man-

ager

Service Manager -

IP Terminal Firm-

ware upload Ser-

vice (UftpServer)

has been stopped

either due to user

action or because

Service Manager

has stopped this

service due to a de-

pendency on anoth-

er service that has

been stopped. This

will affect the ability

to download new

firmware to IP termi-

nals.

No Action Required. Yes No No

List of alarms 137

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10229 Warning Service Man-

ager

Service Manager -

Doorphone service

(BCM_Doorphone)

has been stopped

either due to user

action or because

Service Manager

has stopped this

service due to a de-

pendency on anoth-

er service that has

been stopped. This

will affect the ability

to use a doorphone

on the system.

No Action Required. Yes No No

138 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10232 Warning Service Man-

ager

Service Manager -

IP Music Service

(BcmAmp) has

been stopped either

due to user action or

because Service

Manager has

stopped this service

due to a dependen-

cy on another ser-

vice that has been

stopped. This will

affect the ability to

use IP music.

No Action Required. Yes No No

List of alarms 139

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10233 Warning Service Man-

ager

Service Manager -

IP Music Service

(ToneSrvr) has

been stopped either

due to user action or

because Service

Manager has

stopped this service

due to a dependen-

cy on another ser-

vice that has been

stopped. This will

affect the ability to

use IP music.

No Action Required. Yes No No

10301 Informa-

tion

Service Man-

ager

Service Manager -

Core Telephony

has been success-

fully restarted.

No Action Required. Yes No No

10302 Informa-

tion

Service Man-

ager

Service Manager -

CallPilot has been

successfully restart-

ed.

No Action Required. Yes No No

10303 Informa-

tion

Service Man-

ager

Service Manager -

IP Terminal Service

(UTPS) has been

successfully restart-

ed.

No Action Required. Yes No No

140 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10305 Informa-

tion

Service Man-

ager

Service Manager -

Voice over IP Gate-

way (feps) has been

successfully restart-

ed.

No Action Required. Yes No No

10306 Informa-

tion

Service Man-

ager

Service Manager -

Quality of Service

Monitor (qmond)

has been success-

fully restarted.

No Action Required. Yes No No

10307 Informa-

tion

Service Man-

ager

Service Manager -

Call Detail Record-

ing Service

(CDRService) has

been successfully

restarted.

No Action Required. Yes No No

10308 Informa-

tion

Service Man-

ager

Service Manager -

Voice Application

Interface Service

(ctiserver) has been

successfully restart-

ed.

No Action Required. Yes No No

10309 Informa-

tion

Service Man-

ager

Service Manager -

Modem Call Control

(modemcc) has

been successfully

restarted.

No Action Required. Yes No No

List of alarms 141

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10310 Informa-

tion

Service Man-

ager

Service Manager -

System Set Based

Admin Feature9*8

(ssba) has been

successfully restart-

ed.

No Action Required. Yes No No

10311 Informa-

tion

Service Man-

ager

Service Manager -

Computer Telepho-

ny Service (Cte) has

been successfully

restarted.

No Action Required. Yes No No

10312 Informa-

tion

Service Man-

ager

Service Manager -

Line Monitor Ser-

vice (lms) has been

successfully restart-

ed.

No Action Required. Yes No No

10313 Informa-

tion

Service Man-

ager

Service Manager -

Media Services

Manager (Msm) has

been successfully

restarted.

No Action Required. Yes No No

10314 Informa-

tion

Service Man-

ager

Service Manager -

Media Path Server

(mps) has been

successfully restart-

ed.

No Action Required. Yes No No

10315 Informa-

tion

Service Man-

ager

Service Manager -

Media Gateway

Server (mgs) has

been successfully

restarted.

No Action Required. Yes No No

142 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10316 Informa-

tion

Service Man-

ager

Service Manager -

Persistent Data Re-

pository (Pdrd) has

been successfully

restarted.

No Action Required. Yes No No

10317 Informa-

tion

Service Man-

ager

Service Manager -

Keycode Service

(cfsserver) has

been successfully

restarted.

No Action Required. Yes No No

10318 Informa-

tion

Service Man-

ager

Service Manager -

Time Service (tm-

wservice) has been

successfully restart-

ed.

No Action Required. Yes No No

10319 Informa-

tion

Service Man-

ager

Service Manager -

Platform Status

Monitor (psm) has

been successfully

restarted.

No Action Required. Yes No No

10320 Informa-

tion

Service Man-

ager

Service Manager -

Web Server (httpd)

has been success-

fully restarted.

No Action Required. Yes No No

10321 Informa-

tion

Service Man-

ager

Service Manager -

On Box Manage-

ment Framework

(owcimomd) has

been successfully

restarted.

No Action Required. Yes No No

List of alarms 143

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10322 Informa-

tion

Service Man-

ager

Service Manager -

Service Manager

(monit) has been

successfully restart-

ed.

No Action Required. Yes No No

10324 Informa-

tion

Service Man-

ager

Service Manager -

IP Terminal Service

(EchoServer) has

been successfully

restarted.

No Action Required. Yes No No

10325 Informa-

tion

Service Man-

ager

Service Manager -

IP Terminal Firm-

ware upload Ser-

vice (UftpServer)

has been success-

fully restarted.

No Action Required. Yes No No

10329 Informa-

tion

Service Man-

ager

Service Manager -

Doorphone service

(BCM_Doorphone)

has been success-

fully restarted.

No Action Required. Yes No No

10332 Informa-

tion

Service Man-

ager

Service Manager -

IP Music Service

(BcmAmp) has

been successfully

restarted.

No Action Required. Yes No No

10333 Informa-

tion

Service Man-

ager

Service Manager -

IP Music Service

(ToneSrvr) has

been successfully

restarted.

No Action Required. Yes No No

144 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10906 Informa-

tion

Startup Se-

quence

System Startup -

Operating system

and alarm sub-

system available.

Power LED = flash-

ing green; Status

LED = flashing yel-

low.

No Action Required. Yes No No

10907 Informa-

tion

Startup Se-

quence

System Startup -

Telephony and

Voicemail active.

Power LED = flash-

ing green; Status

LED = flashing

green.

No Action Required. Yes No No

10908 Informa-

tion

Startup Se-

quence

System Startup - El-

ement Manager is

available. Power

LED = solid green;

Status LED = flash-

ing green.

No Action Required. Yes No No

10909 Informa-

tion

Startup Se-

quence

System Startup -

Startup complete.

Service Manager

and Scheduling

Services available.

Power LED = solid

green; Status LED =

solid green.

No Action Required. Yes No No

List of alarms 145

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10916 Informa-

tion

Startup Se-

quence

System Startup -

Operating system

and alarm sub-

system available.

Separate error

alarm detected.

Power LED = flash-

ing green; Status

LED = unchanged.

No Action Required. Yes No No

10917 Informa-

tion

Startup Se-

quence

System Startup -

Telephony and

Voicemail active.

Separate error

alarm detected.

Power LED = flash-

ing green; Status

LED = unchanged.

No Action Required. Yes No No

10918 Informa-

tion

Startup Se-

quence

System Startup - El-

ement Manager is

available. Separate

error alarm detect-

ed. Power LED =

solid green; Status

LED = unchanged.

No Action Required. Yes No No

146 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

10919 Informa-

tion

Startup Se-

quence

System Startup -

Startup complete.

Service Manager

and Scheduling

Services available.

Separate error

alarm detected.

Power LED = solid

green; Status LED =

unchanged.

No Action Required. Yes No No

11002 Informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Power re-

covered.

No Action Required. Re-

covery alarm for corre-

sponding alarms 11200

and 11400.

Yes No No

11003 Informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Hard drive

space recovered.

No Action Required. Re-

covery alarm for corre-

sponding alarms 11201.

Yes No No

11004 Informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Memory

recovered.

No Action Required. Re-

covery alarm for corre-

sponding alarm 11202

Yes No No

11005 Informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - CPU load

recovered.

No Action Required. Re-

covery alarm for corre-

sponding alarm 11203.

Yes No No

List of alarms 147

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

11006 Informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - LAN re-

covered.

No Action Required. Re-

covery alarm for corre-

sponding alarm 11204.

Yes No No

11011 Informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Local

Temperature recov-

ered.

No Action Required. Re-

covery alarm for corre-

sponding alarms 11209

and 11405.

Yes No No

11012 Informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Remote

Temperature recov-

ered.

No Action Required. Re-

covery alarm for corre-

sponding alarms 11210

and 11406.

Yes No No

11014 Informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Fan recov-

ered.

No Action Required. Re-

covery alarm for corre-

sponding alarms 11212

and 11408.

Yes No No

11015 Informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Router re-

covered.

No Action Required. Re-

covery alarm for corre-

sponding alarm 11409.

Yes No No

11016 Informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - OAM Port

Link Up.

No Action Required. Re-

covery alarm for corre-

sponding alarm 11214.

Yes No No

11017 Informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Customer

LAN Port 1 Link Up.

No Action Required. Re-

covery alarm for corre-

sponding alarm 11215.

Yes No No

148 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

11018 Informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Customer

LAN Port 2 Link Up.

No Action Required. Re-

covery alarm for corre-

sponding alarm 11216.

Yes No No

11019 Informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Customer

LAN Port 3 Link Up.

No Action Required. Re-

covery alarm for corre-

sponding alarm 11217.

Yes No No

11200 minor Platform Sta-

tus Monitor

Platform Status

Monitor - failed to

read Power.

Reboot system and if prob-

lem persists contact your

local support group.

Yes No No

11201 major Platform Sta-

tus Monitor

Platform Status

Monitor - Hard drive

near capacity.

Contact local support

group for assistance in re-

covering drive space.

Yes Yes Yes

11202 major Platform Sta-

tus Monitor

Platform Status

Monitor - Memory

near capacity.

Contact local support

group for assistance in an-

alyzing memory usage.

Yes Yes Yes

List of alarms 149

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

11203 minor Platform Sta-

tus Monitor

Platform Status

Monitor - CPU load

above threshold.

Use BCM Monitor for real-

time view of CPU activity.

Monitor for alarm 11005 to

indicate CPU recovered. If

problem persists, contact

local support group.

Yes No No

11204 major Platform Sta-

tus Monitor

Platform Status

Monitor - 1. rx_byte/

sec greater than

50% of LAN%#%

speed,

2. tx_byte/sec

greater than 50% of

LAN%#% speed,

3. rx_errors/sec of

LAN%#% > %#%,

4. tx_errors/sec of

LAN%#% > %#%,

5. rx_dropped/sec

of LAN%#% >

%#%,

6. tx_dropped/sec

of LAN%#% > %#%

Verify that Customer LAN

is performing as expected.

Yes Yes Yes

150 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

11021 informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Switch

Control recovered.

No Action Required. Re-

covery alarm for corre-

sponding alarms 11221

and 11301.

No No No

11022 informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Tempera-

ture Sensor 1 recov-

ered.

No Action Required. Re-

covery alarm for corre-

sponding alarms 11222

and 11302.

No No No

11023 informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Tempera-

ture Sensor 2 recov-

ered.

No Action Required. Re-

covery alarm for corre-

sponding alarms 11223

and 11303.

No No No

11024 informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Tempera-

ture Sensor 3 recov-

ered.

No Action Required. Re-

covery alarm for corre-

sponding alarms 11224

and 11304.

No No No

11025 informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Redun-

dant Power Supply

Module 1 recov-

ered.

No Action Required. Re-

covery alarm for corre-

sponding alarms 11225

and 11305.

No No No

11026 informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Redun-

dant Power Supply

Module 2 recov-

ered.

No Action Required. Re-

covery alarm for corre-

sponding alarms 11226

and 11306.

No No No

List of alarms 151

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

11027 informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Redun-

dant Power Supply

Fan 1 recovered.

No Action Required. Re-

covery alarm for corre-

sponding alarms 11227

and 11307.

No No No

11028 informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Redun-

dant Power Supply

Fan 2 recovered.

No Action Required. Re-

covery alarm for corre-

sponding alarms 11228

and 11308.

No No No

11209 major Platform Sta-

tus Monitor

Platform Status

Monitor - Failed to

read Local Temper-

ature.

Reboot system and if prob-

lem reoccurs contact your

local support group.

Yes Yes Yes

11210 major Platform Sta-

tus Monitor

Platform Status

Monitor - Failed to

read Remote Tem-

perature.

Reboot system and if prob-

lem reoccurs contact your

local support group.

Yes Yes Yes

11212 major Platform Sta-

tus Monitor

Platform Status

Monitor - Fan Below

Tolerance.

Check Fan operation as fan

is apparently not working

correctly. If alarm persists,

replace fan.

Yes Yes Yes

11213 major Platform Sta-

tus Monitor

Platform Status

Monitor - Failed to

get Router status.

Check the router and if

needed replace it.

Yes Yes Yes

11214 warning Platform Sta-

tus Monitor

Platform Status

Monitor - OAM Port

Link Down.

Check the OAM Port physi-

cal LAN connection

Yes No No

152 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

11215 warning Platform Sta-

tus Monitor

Platform Status

Monitor - Customer

LAN Port 1 Link

Down.

Check the Customer LAN

Port 1 physical LAN con-

nection

Yes No No

11216 warning Platform Sta-

tus Monitor

Platform Status

Monitor - Customer

LAN Port 2 Link

Down.

Check the Customer LAN

Port 2 physical LAN con-

nection

Yes No No

11217 warning Platform Sta-

tus Monitor

Platform Status

Monitor - Customer

LAN Port 3 Link

Down.

Check the Customer LAN

Port 3 physical LAN con-

nection

Yes No No

11220 major Platform Sta-

tus Monitor

Platform Status

Monitor - Failed to

communicate with

Switch Control.

Reboot system and if prob-

lem reoccurs contact your

local support group.

No No No

11221 major Platform Sta-

tus Monitor

Platform Status

Monitor - Tempera-

ture sensor 1 Out Of

Range.

Reboot system and if prob-

lem reoccurs contact your

local support group.

Yes Yes Yes

11222 major Platform Sta-

tus Monitor

Platform Status

Monitor - Tempera-

ture sensor 2 Out Of

Range.

Reboot system and if prob-

lem reoccurs contact your

local support group.

Yes Yes Yes

11223 major Platform Sta-

tus Monitor

Platform Status

Monitor - Tempera-

ture sensor 3 Out Of

Range.

Reboot system and if prob-

lem reoccurs contact your

local support group.

Yes Yes Yes

List of alarms 153

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

11224 major Platform Sta-

tus Monitor

Platform Status

Monitor - Failed to

read Redundant

Supply Power Mod-

ule 0.

Reboot system and if prob-

lem reoccurs contact your

local support group.

Yes Yes Yes

11225 major Platform Sta-

tus Monitor

Platform Status

Monitor - Failed to

read Redundant

Power Supply Mod-

ule 1.

Reboot system and if prob-

lem reoccurs contact your

local support group.

Yes No No

11226 major Platform Sta-

tus Monitor

Platform Status

Monitor - Failed to

read Redundant

Power Supply Fan

Reboot system and if prob-

lem reoccurs contact your

local support group.

Yes No No

11227 major Platform Sta-

tus Monitor

Platform Status

Monitor - Failed to

read Redundant

Power Supply Fan

Reboot system and if prob-

lem reoccurs contact your

local support group.

Yes No No

11250 major Platform Sta-

tus Monitor

Platform Status

Monitor - The size of

XXX Log file is

greater than 16MB,

XXX Log file will be

deleted to recover /

var/log partition.

Contact your local support

group.

Yes Yes Yes

154 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

11300 minor Platform Sta-

tus Monitor

Platform Status

Monitor - Power

Railes Out Of

Range.

Verify that external power

is per operational limits. If

alarm persists, contact

your local support group.

Yes No No

11301 critical Platform Sta-

tus Monitor

Platform Status

Monitor - Failed to

read from Switch

Control.

Device driver issue. Re-

boot system and if problem

reoccurs contact your local

support group.

No No No

11302 critical Platform Sta-

tus Monitor

Platform Status

Monitor - Tempera-

ture sensor 1

reached critical tol-

erance, PSM grace-

fully reboots the

system.

Check Fan operation and

room temperatures as fan

action has failed to main-

tain acceptable system

temperatures.

Yes Yes Yes

11303 critical Platform Sta-

tus Monitor

Platform Status

Monitor - Tempera-

ture sensor 2

reached critical tol-

erance, PSM grace-

fully reboots the

system.

Check Fan operation and

room temperatures as fan

action has failed to main-

tain acceptable system

temperatures.

Yes Yes Yes

List of alarms 155

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

11304 critical Platform Sta-

tus Monitor

Platform Status

Monitor - Tempera-

ture sensor 3

reached critical tol-

erance, PSM grace-

fully reboots the

system.

Check Fan operation and

room temperatures as fan

action has failed to main-

tain acceptable system

temperatures.

Yes Yes Yes

11305 critical Platform Sta-

tus Monitor

Platform Status

Monitor - Redun-

dant Power Supply

Module 1 Out Of

Range.

Verify that external edun-

dant power is per opera-

tional limits. If alarm

persists, contact your local

support group.

Yes Yes Yes

11306 critical Platform Sta-

tus Monitor

Platform Status

Monitor - Redun-

dant Power Supply

Module 2 Out Of

Range.

Verify that external edun-

dant power is per opera-

tional limits. If alarm

persists, contact your local

support group.

Yes Yes Yes

11307 critical Platform Sta-

tus Monitor

Platform Status

Monitor - Redun-

dant Power Supply

Supply Fan 1 Out Of

Range.

Check redundant power

supply Fan0 operation as

fan is apparently malfunc-

tioning. If alarm perists,

contact your local support

group.

Yes Yes Yes

156 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

11308 critical Platform Sta-

tus Monitor

Platform Status

Monitor - Redun-

dant Power Supply

Supply Fan 2 Out Of

Range.

Check redundant power

supply Fan0 operation as

fan is apparently malfunc-

tioning. If alarm perists,

contact your local support

group.

Yes Yes Yes

11400 minor Platform Sta-

tus Monitor

Platform Status

Monitor - Power

%#% Failed.

Verify that external power

is per operational limits. If

alarm persists, contact

your local support group.

Yes No No

11405 critical Platform Sta-

tus Monitor

Platform Status

Monitor - Local

Temperature above

tolerance.

Check Fan operation and

room temperature as fan

action has failed to main-

tain acceptable system

temperatures.

Yes Yes Yes

11406 critical Platform Sta-

tus Monitor

Platform Status

Monitor - Remote

Temperature above

tolerance.

Check Fan operation and

room temperature as fan

action has failed to main-

tain acceptable system

temperatures.

Yes Yes Yes

List of alarms 157

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

11408 critical Platform Sta-

tus Monitor

Platform Status

Monitor - Fan speed

is reading 0 for over

1 minute.

Check Fan operation as fan

is apparently malfunction-

ing. If alarm persists, re-

place fan.

Yes Yes Yes

11409 critical Platform Sta-

tus Monitor

Platform Status

Monitor - Router

does not Exist.

Check Router operation as

it is apparently malfunction-

ing. If alarm persists, re-

place router.

Yes Yes Yes

11502 critical Platform Sta-

tus Monitor

Platform Status

Monitor - System

out of Memory.

Contact your local support

group for assistance in an-

alyzing memory condition.

Yes Yes Yes

11503 informa-

tion

Platform Sta-

tus Monitor

Platform Status

Monitor - Graceful

Shutdown in

progress. Power

LED = solid green;

Status LED = flash

yellow.

No Action Required. Yes No Yes

12001 major Backup and

Restore

Backup and Re-

store - Backup file

could no be re-

named.

Contact your local support

group.

Yes Yes Yes

12002 major Backup and

Restore

Backup and Re-

store - Backup type

is incorrect for its

filesystem location.

Use a good backup to at-

tempt the restore

Yes Yes Yes

158 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

12003 major Backup and

Restore

Backup and Re-

store - This backup

type can not be re-

stored.

Use a good backup to at-

tempt the restore

Yes Yes Yes

12004 major Backup and

Restore

Backup and Re-

store - Internal er-

ror. Could not find

associated connec-

tion definition.

Try backup again and if

problem persists contact

your local support group.

Yes Yes Yes

12005 major Backup and

Restore

Backup and Re-

store - Internal er-

ror. Could not

create a file.

Try backup again and if

problem persists contact

your local support group.

Yes Yes Yes

12006 major Backup and

Restore

Backup and Re-

store - Internal er-

ror. Could not build

the dynamic rule

file.

Try backup again and if

problem persists contact

your local support group.

Yes Yes Yes

12007 major Backup and

Restore

Backup and Re-

store - Internal gen-

eral error.

Try backup again and if

problem persists contact

your local support group.

Yes Yes Yes

12008 warning Backup and

Restore

Backup and Re-

store - Backup file is

not recognizable.

Try a different backup file. Yes No No

12009 major Backup and

Restore

Backup and Re-

store - Could not

connect to the ftp

site.

Check your connection

configuration parameters

and make sure FTP server

is active

Yes Yes Yes

List of alarms 159

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

12010 minor Backup and

Restore

Backup and Re-

store - Could not au-

thenticate with the

ftp site.

Check your login creden-

tials to the FTP server

Yes No No

12011 minor Backup and

Restore

Backup and Re-

store - Could not

change ftp modes

on the ftp site.

Check your FTP server

configuration

Yes No No

12012 major Backup and

Restore

Backup and Re-

store - Could not

send the file to the

ftp site.

Check your connection

configuration parameters

and make sure FTP server

is active

Yes Yes Yes

12013 major Backup and

Restore

Backup and Re-

store - Could not re-

trieve the file from

the ftp site.

Check your connection

configuration parameters

and make sure FTP server

is active

Yes Yes Yes

12014 major Backup and

Restore

Backup and Re-

store - Backup file

integrity error.

Attempt another backup or

restore.

Yes Yes Yes

12015 major Backup and

Restore

Backup and Re-

store - Backup file

integrity error.

Attempt another backup or

restore.

Yes Yes Yes

12016 warning Backup and

Restore

Backup and Re-

store - Backup is

busy serving anoth-

er request.

No Action Required. Yes No No

160 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

12017 warning Backup and

Restore

Backup and Re-

store - File integrity

error. Contents al-

tered since cre-

ation.

Use a different backup file Yes No No

12018 major Backup and

Restore

Backup and Re-

store - Internal er-

ror. Database could

not be backed-up.

Attempt another backup

and if problem perists con-

tact your local support

group

Yes Yes Yes

12019 warning Backup and

Restore

Backup and Re-

store - Backup file

partially incompati-

ble.

No Action Required. Yes No No

12020 warning Backup and

Restore

Backup and Re-

store - Backup file

partially incompati-

ble.

No Action Required. Yes No No

12021 major Backup and

Restore

Backup and Re-

store - Internal er-

ror. Could not

shadow data.

Attempt another backup

and if problem perists con-

tact your local support

group

Yes Yes Yes

12022 major Backup and

Restore

Backup and Re-

store - File is not

recognizable. The

signature is the

wrong length.

Use a different backup file

and if problem persists con-

tact your local support

group

Yes Yes Yes

List of alarms 161

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

12023 major Backup and

Restore

Backup and Re-

store - Backup file

integrity error.

Use a different backup file

and if problem persists con-

tact your local support

group

Yes Yes Yes

12024 major Backup and

Restore

Backup and Re-

store - Internal er-

ror. Compression

incorrectly speci-

fied in configuration

file.

Attempt another backup

and if problem perists con-

tact your local support

group

Yes Yes Yes

12025 major Backup and

Restore

Backup and Re-

store - Internal er-

ror. Component in

configuration file not

recognized.

Attempt another backup

and if problem perists con-

tact your local support

group

Yes Yes Yes

12026 major Backup and

Restore

Backup and Re-

store - Internal er-

ror. Unrecognized

transfer mecha-

nism.

Attempt another backup

and if problem perists con-

tact your local support

group

Yes Yes Yes

12027 critical Backup and

Restore

Backup and Re-

store - File could not

be copied to USB

device.

Check the USB connection

and flash device

Yes Yes Yes

12028 minor Backup and

Restore

Backup and Re-

store - File is incom-

patible with current

software.

Use a backup from a sup-

ported software version

Yes No No

162 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

12029 major Backup and

Restore

Backup and Re-

store - Internal er-

ror. Could not

restore the data-

base.

Attempt another restore

and if problem perists con-

tact your local support

group

Yes Yes Yes

12030 minor Backup and

Restore

Backup and Re-

store - File could not

be transferred by

sftp.

Check your login creden-

tials to the SFTP server

Yes No No

12031 minor Backup and

Restore

Backup and Re-

store - File could not

be transferred to the

shared folder.

Check your login creden-

tials to the shared folder

Yes No No

12032 major Backup and

Restore

Backup and Re-

store - Could not

use the USB device.

Check the USB connection

and space on the flash de-

vice

Yes Yes Yes

12033 minor Backup and

Restore

Backup and Re-

store - Could not de-

tach the USB

device.

Check the USB connection

and flash device

Yes No No

12034 warning Backup and

Restore

Backup and Re-

store - Backup file is

not recognizable.

Use a different backup file

and if problem persists con-

tact your local support

group

Yes No No

12035 warning Backup and

Restore

Backup and Re-

store - Backup file is

not recognizable.

Use a different backup file

and if problem persists con-

tact your local support

group

Yes No No

List of alarms 163

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

12036 warning Backup and

Restore

Backup and Re-

store - Backup file is

not recognizable.

Use a different backup file

and if problem persists con-

tact your local support

group

Yes No No

12037 minor Backup and

Restore

Backup and Re-

store - Internal er-

ror.

Attempt another backup or

restore and if problem

perists contact your local

support group

Yes No No

12038 minor Backup and

Restore

Backup and Re-

store - A backup file

does not exist.

Attempt another backup or

restore and if problem

perists contact your local

support group

Yes No No

12041 minor Backup and

Restore

Backup and Re-

store - Internal er-

ror.

Attempt another backup or

restore and if problem

perists contact your local

support group

Yes No No

12059 major Backup and

Restore

Backup and Re-

store - The Voice

Application Inter-

face Service(ctiser-

ver) service could

not be restarted af-

ter a restore.

Restart the system and at-

tempt another restore. If

problem persists contact

your local support group.

Yes Yes Yes

164 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

12202 Informa-

tion

Backup and

Restore

Backup and Re-

store - Onbox Back-

up/Log collection

has completed.

No Action Required. Yes No No

12203 Informa-

tion

Backup and

Restore

Backup and Re-

store - Backup/Log

files have been suc-

cessfully trans-

ferred off box.

No Action Required. Yes No No

12204 Informa-

tion

Backup and

Restore

Backup and Re-

store - Restore has

started.

No Action Required. Yes No No

12205 Informa-

tion

Backup and

Restore

Backup and Re-

store - Restore has

completed success-

fully.

No Action Required. Yes No No

12206 Informa-

tion

Backup and

Restore

Backup and Re-

store - Restore has

rebooted the sys-

tem to complete its

operation.

No Action Required. Yes No No

13002 Informa-

tion

UPS UPS - Power failure. Check local power con-

nected to the system.

Yes No No

13003 Informa-

tion

UPS UPS - Running on

UPS batteries.

Check local power con-

nected to the system.

Yes No No

13004 warning UPS UPS - Battery pow-

er exhausted.

Check local power con-

nected to the system.

Yes No No

List of alarms 165

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

13005 warning UPS UPS - Reached run

time limit on batter-

ies.

Check local power con-

nected to the system.

Yes No No

13006 warning UPS UPS - Battery

charge below low

limit.

Check batteries in UPS and

replace if needed.

Yes No No

13007 warning UPS UPS - Reached re-

maining time per-

centage limit on

batteries.

No Action Required. Yes No No

13008 warning UPS UPS - Failed to kill

the power! Attempt-

ing a REBOOT!

Check USB connection to

UPS.

Yes No No

13009 Informa-

tion

UPS UPS - Initiating sys-

tem shutdown!.

System is going down due

to power failures. Check lo-

cal power connected to the

system.

Yes No No

13010 Informa-

tion

UPS UPS - Power is

back. UPS running

on mains.

No Action Required. Yes No No

13011 Informa-

tion

UPS UPS - Users re-

quested to logoff.

No Action Required. Yes No No

13012 major UPS UPS - Battery fail-

ure. Emergency.

Check batteries in UPS and

replace if needed.

Yes Yes Yes

13013 major UPS UPS - UPS battery

must be replaced.

Check batteries in UPS and

replace if needed.

Yes Yes Yes

166 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

13014 Informa-

tion

UPS UPS - Remote shut-

down requested.

No Action Required. Yes No No

13015 major UPS UPS - Communica-

tions with UPS lost.

Check USB connection to

UPS.

Yes Yes Yes

13016 Informa-

tion

UPS UPS - Communica-

tions with UPS re-

stored.

No Action Required. Yes No No

13017 Informa-

tion

UPS UPS - Self Test

switch to battery.

No Action Required. Yes No No

13018 Informa-

tion

UPS UPS - Self Test

completed.

No Action Required. Yes No No

13019 warning UPS UPS - Master not

responding.

No Action Required. Yes No No

13020 Informa-

tion

UPS UPS - Connect from

master.

No Action Required. Yes No No

13021 Informa-

tion

UPS UPS - Mains re-

turned. No longer

on UPS batteries.

No Action Required. Yes No No

16001 Informa-

tion

Configura-

tion Change

Configuration

Change - Configu-

ration Change has

occurred.

No Action Required. No No No

17002 Informa-

tion

System Set

Based Admin

System Set Based

Admin - UserId=X,

Dn=Y, login suc-

cess.

No Action Required. No No No

17003 Informa-

tion

System Set

Based Admin

System Set Based

Admin - UserId=X,

Dn Y logged off.

No Action Required. No No No

17004 Informa-

tion

System Set

Based Admin

System Set Based

Admin - UserId=X,

user account creat-

ed successfully,

Dn=Y.

No Action Required. Yes No No

List of alarms 167

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

17005 Informa-

tion

System Set

Based Admin

System Set Based

Admin - UserId=X,

user account delet-

ed successfully,

Dn=Y.

No Action Required. Yes No No

17006 Informa-

tion

System Set

Based Admin

System Set Based

Admin - UserId=X,

password changed

successfully, Dn=Y.

No Action Required. Yes No No

17007 Informa-

tion

System Set

Based Admin

System Set Based

Admin - DHCP cli-

ent enabled for

eth1.

No Action Required. Yes No No

17008 Informa-

tion

System Set

Based Admin

System Set Based

Admin - DHCP cli-

ent disabled for

eth1.

No Action Required. Yes No No

17009 Informa-

tion

System Set

Based Admin

System Set Based

Admin - IP=%s, ip

address changed

successfully.

No Action Required. Yes No No

17010 Informa-

tion

System Set

Based Admin

System Set Based

Admin - MASK=%s,

subnet mask

changed success-

fully.

No Action Required. Yes No No

17011 Informa-

tion

System Set

Based Admin

System Set Based

Admin - Gate-

way=X, ip gateway

changed success-

fully.

No Action Required. Yes No No

17012 Informa-

tion

System Set

Based Admin

System Set Based

Admin - Keycode

validated.

No Action Required. Yes No No

168 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

17013 Informa-

tion

System Set

Based Admin

System Set Based

Admin - Reboot re-

quired.

No Action Required. Yes No No

17015 Informa-

tion

System Set

Based Admin

System Set Based

Admin - Modem En-

abled/Disabled.

No Action Required. Yes No No

17100 warning System Set

Based Admin

System Set Based

Admin - System Set

Based Admin gen-

eral warning alarm.

Problem exists using Sys-

tem Set Based Admin. If

problem persists contact

your local support group.

Yes No No

17111 warning System Set

Based Admin

System Set Based

Admin - UserID = X,

password changed

failed.

Log back into System Set

based admin to verify

change. If problem persists

contact your local support

group.

Yes No No

17112 warning System Set

Based Admin

System Set Based

Admin - UserID = X,

user account cre-

ation failed.

Log back into System Set

based admin to verify

change. If problem persists

contact your local support

group.

Yes No No

List of alarms 169

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

17113 warning System Set

Based Admin

System Set Based

Admin - UserID = X,

user account dele-

tion failed.

Log back into System Set

based admin to verify

change. If problem persists

contact your local support

group.

Yes No No

17120 warning System Set

Based Admin

System Set Based

Admin - Key code

activation failed.

Log back into System Set

based admin to verify

change. If problem persists

contact your local support

group.

Yes No No

17121 warning System Set

Based Admin

System Set Based

Admin - Key code

set failed.

Log back into System Set

based admin to verify keyc-

code. If problem persists

contact your local support

group.

Yes No No

17130 warning System Set

Based Admin

System Set Based

Admin - Get modem

PDR value failed.

Log back into System Set

based admin to verify mo-

dem settings. If problem

persists contact your local

support group.

Yes No No

170 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

17131 warning System Set

Based Admin

System Set Based

Admin - Set modem

PDR value failed.

Log back into System Set

based admin to verify mo-

dem settings. If problem

persists contact your local

support group.

Yes No No

17140 warning System Set

Based Admin

System Set Based

Admin - LAN ip ad-

dress change failed,

ip = X.

Log back into System Set

based admin to verify

change. If problem persists

contact your local support

group.

Yes No No

17141 warning System Set

Based Admin

System Set Based

Admin - LAN subnet

mask change failed,

mask = X.

Log back into System Set

based admin to verify

change. If problem persists

contact your local support

group.

Yes No No

17142 warning System Set

Based Admin

System Set Based

Admin - LAN Gate-

way change failed,

gateway = X.

Log back into System Set

based admin to verify

change. If problem persists

contact your local support

group.

Yes No No

List of alarms 171

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

17200 critical System Set

Based Admin

System Set Based

Admin - System Set

Based Admin gen-

eral critical alarm.

Problem exists using Sys-

tem Set Based Admin. If

problem persists contact

your local support group.

Yes Yes Yes

18001 Major BootLoader Self test was unable

to provide results.

Flash memory may

be malfunctioning

Contact your local support

group

Yes Yes Yes

18002 Major BootLoader RAM size is less

than expected

Contact your local support

group

Yes Yes Yes

18003 Major BootLoader Flash size is less

than expected

Contact your local support

group

Yes Yes Yes

18004 Critical BootLoader System initializa-

tion failed

Contact your local support

group

Yes Yes Yes

18005 Minor BootLoader Network initializa-

tion failed

Contact your local support

group

Yes No No

18006 Minor BootLoader Ethernet MAC ad-

dresses not found

Contact your local support

group

Yes No No

18007 Critical BootLoader Hard drive initializa-

tion failed

Contact your local support

group

Yes Yes Yes

19002 critical Startup Pro-

file

Startup Profile -

Startup Profile had

1 or more errors

when trying to ap-

ply.

Check log file on USB de-

vice.

Yes Yes Yes

19010 Informa-

tion

Startup Pro-

file

Startup Profile -

Startup Profile com-

pleted successfully.

No Action Required. Yes No No

19101 warning Startup Pro-

file

Startup Profile -

Startup Profile

failed to apply be-

cause previous log

file exists on USB

device.

Delete existing log file on

USB to continue.

Yes No No

21100 critical DSP Manag-

DSP Manager -

DSP failed to initial-

ize.

Reboot the system. If prob-

lem persists contact your

local support group.

Yes Yes Yes

172 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

30100 major System Au-

thentication

System Authentica-

tion - User Locked

out.

Check user account for po-

tential security issues.

Yes Yes Yes

30101 informa-

tion

System Au-

thentication

System Authentica-

tion - User Lockout

ended.

No Action Required. Yes No No

30200 informa-

tion

System Au-

thentication

System Authentica-

tion - User logon

User=X Host=Y

Comp=Z.

No Action Required. No No No

30201 informa-

tion

System Au-

thentication

System Authentica-

tion - User logoff

User=X

Comp=SBA.

No Action Required. No No No

30202 minor System Au-

thentication

System Authentica-

tion - User failed to

Host=Y Comp=Z.

Monitor user activity for

lockout condition. If con-

cerned, check "Last suc-

cessful login" timestamp on

View by Accounts panel.

Yes No No

30203 informa-

tion

System Au-

thentication

System Authentica-

tion - User logon

User=X Host=Y

Comp=WWW.

No Action Required. Yes No No

30300 informa-

tion

System Au-

thentication

System Authentica-

tion - Account creat-

ed.

No Action Required. Yes No No

30301 informa-

tion

System Au-

thentication

System Authentica-

tion - Account up-

dated.

No Action Required. Yes No No

30302 informa-

tion

System Au-

thentication

System Authentica-

tion - Account pass-

word changed.

No Action Required. Yes No No

30303 informa-

tion

System Au-

thentication

System Authentica-

tion - Account en-

abled.

No Action Required. Yes No No

30304 informa-

tion

System Au-

thentication

System Authentica-

tion - Account delet-

ed User=X

Comp=Y.

No Action Required. Yes No No

List of alarms 173

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

30400 informa-

tion

System Au-

thentication

System Authentica-

tion - Group Creat-

ed.

No Action Required. Yes No No

30401 informa-

tion

System Au-

thentication

System Authentica-

tion - Group mem-

ber added.

No Action Required. Yes No No

30402 informa-

tion

System Au-

thentication

System Authentica-

tion - Group mem-

ber removed.

No Action Required. Yes No No

30403 informa-

tion

System Au-

thentication

System Authentica-

tion - Group Delet-

ed.

No Action Required. Yes No No

30404 informa-

tion

System Au-

thentication

System Authentica-

tion - Group permis-

sions modified.

No Action Required. Yes No No

31006 critical Keycodes Keycodes - invalid

license file.

Restore licensing file or en-

ter keycodes again.

Yes Yes Yes

31007 critical Keycodes Keycodes - un-

known license file

status.

Restore licensing file or en-

ter keycodes again.

Yes Yes Yes

31019 warning Keycodes Keycodes - failed to

find component

(<component han-

dle>).

Ensure component is run-

ning properly and if prob-

lem perists contact your

local support group.

Yes No No

31045 critical Keycodes Keycodes - failed to

open file.

Restore licensing file or en-

ter keycodes again.

Yes Yes Yes

31052 critical Keycodes Keycodes - failed to

open license file.

Restore licensing file or en-

ter keycodes again.

Yes Yes Yes

174 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

31055 critical Keycodes Keycodes - failed to

read system id.

Reboot the system and if

problem persists contact

your local support group.

Yes Yes Yes

31056 critical Keycodes Keycodes - cannot

find system id tag.

Restore licensing file or en-

ter keycodes again.

Yes Yes Yes

31057 critical Keycodes Keycodes - failed to

read sequence

number.

Restore licensing file or en-

ter keycodes again.

Yes Yes Yes

31058 critical Keycodes Keycodes - cannot

find sequence tag.

Restore licensing file or en-

ter keycodes again.

Yes Yes Yes

31059 critical Keycodes Keycodes - failed to

read key type.

Restore licensing file or en-

ter keycodes again.

Yes Yes Yes

31062 critical Keycodes Keycodes - failed to

read key code <key-

code size>.

Restore licensing file or en-

ter keycodes again.

Yes Yes Yes

31063 critical Keycodes Keycodes - failed to

find key code.

Restore licensing file or en-

ter keycodes again.

Yes Yes Yes

31067 critical Keycodes Keycodes - failed to

find component for

feature.

Ensure component is run-

ning properly and if prob-

lem persists contact your

local support group.

Yes Yes Yes

List of alarms 175

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

31068 critical Keycodes Keycodes - invalid

data range for fea-

ture (<feature

code> <feature da-

ta>).

Contact your local support

group.

Yes Yes Yes

31079 critical Keycodes Keycodes - wrong

system id.

Check the system ID in

your licensing configura-

tion.

Yes Yes Yes

31089 critical Keycodes Keycodes - wrong

sequence number.

Check the sequence num-

ber in your licensing config-

uration.

Yes Yes Yes

31130 warning Keycodes Keycodes - Key-

code could not be

activated.

Check requirements for the

keycode and if the problem

persists contact your local

support group.

Yes No No

31250 warning Software Up-

dates

The R3 factory im-

age upgrade patch

has not been in-

stalled. Performing

a level 2 reset will

downgrade the sys-

tem to a non R3

software level.

Apply the R3 factory image

upgrade patch

Yes Yes No

31251 major Keycodes Keycodes - invalid

software load de-

tected and keycode

processing

stopped.

Include software upgrade

keycode in the applying

keycode file.

No Yes Yes

40002 informa-

tion

Media Servic-

es Manager

MSM - DSP initial-

ized.

No Action Required. Yes No No

176 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

40003 critical Media Servic-

es Manager

MSM - Unable to

communicate with

DSP.

Reboot system and if prob-

lem persists contact your

local support group.

Yes Yes Yes

40004 warning Media Servic-

es Manager

MSM - DSP audit

failed.

Contact your local support

group.

Yes No No

40005 critical Media Servic-

es Manager

MSM - DSP reset. If alarm 40002 proceeds

this then no action required

otherwise contact your lo-

cal support group.

Yes Yes Yes

41001 major CTE CTE - Cte table cor-

ruption.

Contact your local support

group.

Yes Yes Yes

41002 major CTE CTE - Unsupported

KSU.

Restart system and if prob-

lem persists contact your

local support group.

Yes Yes Yes

41003 major CTE CTE - Incorrect

state index in the

state machine.

Contact your local support

group.

Yes Yes Yes

41004 warning CTE CTE - Error replying

to licensing pro-

cess.

Check your licensing infor-

mation.

Yes No No

41005 minor CTE CTE - Error getting

feature from list in li-

censing process.

Check your licensing infor-

mation.

Yes No No

41006 warning CTE CTE - Error pro-

cessing Data Status

in licesning pro-

cess.

Check your licensing infor-

mation.

Yes No No

List of alarms 177

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

42200 warning Call Detail

Recording

Transfer

CDR Transfer minor

error.

Check your configuration

parameters.

Yes No No

42500 critical Call Detail

Recording

Transfer

CDR Transfer ini-

tialization error.

Contact your local support

group.

Yes Yes Yes

42501 critical Call Detail

Recording

Transfer

CDR Transfer pro-

cessing error.

Check your configuration

parameters and if problem

persists contact your local

support group.

Yes Yes Yes

42502 critical Call Detail

Recording

Transfer

CDR Transfer work-

ing error.

Check your configuration

parameters and if problem

persists contact your local

support group.

Yes Yes Yes

43002 warning Voice CTI Voice CTI no voice

channels allocated.

Contact your local support

group.

Yes No No

43003 critical Voice CTI Voice CTI unable to

regsigter with MSM.

Contact your local support

group.

Yes Yes Yes

43004 critical Voice CTI Voice CTI subcom-

ponent failure.

Contact your local support

group.

Yes Yes Yes

43005 critical Voice CTI Voice CTI software

error.

Contact your local support

group.

Yes Yes Yes

43006 warning Voice CTI Voice CTI applica-

tion did not register

properly.

Contact your local support

group.

Yes No No

178 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

43008 informa-

tion

Voice CTI Voice CTI - More

than 20 percent

voice file space

available.

No Action Required. Yes No No

43009 warning Voice CTI Voice CTI - Less

than 20 percent

voice file space

available.

Check voice mailboxes for

excessive messages and if

problem persists contact

your local support group.

Yes No No

43010 critical Voice CTI Voice CTI - Less

than 5 percent voice

file space available.

Check voice mailboxes for

excessive messages and if

problem persists contact

your local support group.

Yes Yes Yes

43017 warning Voice CTI Insufficient DSP re-

sources for FAX.

If the problem persists, in-

crease the number of DSP

on the system.

Yes No No

43018 warning Voice CTI Insufficient DSP re-

sources for VOICE.

If the problem persists, in-

crease the number of DSP

on the system.

Yes No No

43019 warning Voice CTI Insufficient DSP re-

sources for MO-

DEM.

If the problem persists, in-

crease the number of DSP

on the system.

Yes No No

List of alarms 179

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50001 critical Unistim Ter-

minal Proxy

Server

The UTPS cannot

determine whether

or not the BCM is

running in SRG

mode. Without that

information, the

UTPS cannot con-

tinue: aborting with

error << errorCode.

Contact your local support

group.

Yes Yes Yes

50002 critical Unistim Ter-

minal Proxy

Server

The UTPS cannot

determine whether

or not the BCM is

running in SRG

mode. Without that

information, the

UTPS cannot con-

tinue: aborting with

error << errorCode.

Contact your local support

group.

Yes Yes Yes

50003 critical Unistim Ter-

minal Proxy

Server

UTPS failed to ini-

tialize itself because

of an internal error.

The UTPS is abort-

ing.

Contact your local support

group.

Yes Yes Yes

180 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50004 critical Unistim Ter-

minal Proxy

Server

UTPS has deter-

mined that the SRG

keycode has been

applied but the SRG

process is not run-

ning properly.

UTPS is aborting

with error << error-

Code.

Contact your local support

group.

Yes Yes Yes

50005 critical Unistim Ter-

minal Proxy

Server

UTPS has deter-

mined that the SRG

process is not run-

ning but cannot de-

termine whether or

not the SRG key-

code has been ap-

plied - the UTPS

cannot continue

without that infor-

mation; aborting

with error << error-

Code.

Contact your local support

group.

Yes Yes Yes

50006 critical Unistim Ter-

minal Proxy

Server

UTPS failed to es-

tablish a link to the

SRG process.

Aborting with error

<< errorCode.

Contact your local support

group.

Yes Yes Yes

List of alarms 181

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50007 critical Unistim Ter-

minal Proxy

Server

UTPS opened a link

with the SRG pro-

cess but failed to

get the SRG key-

code information:

Aborting with error

<< errorCode.

Contact your local support

group.

Yes Yes Yes

50008 critical Unistim Ter-

minal Proxy

Server

UTPS has lost its

link to the SRG pro-

cess and can no

longer continue -

terminating.

Contact your local support

group.

Yes Yes Yes

50009 critical Unistim Ter-

minal Proxy

Server

UTPS waited for

SRG process to

supply SRG key-

code information

but no response

was received - ter-

minating.

Contact your local support

group.

Yes Yes Yes

50010 critical Unistim Ter-

minal Proxy

Server

UTPS failed to cre-

ate socket on UDP

port << utpsPort <<

. Terminating with

error << errorCode.

Contact your local support

group.

Yes Yes Yes

182 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50011 critical Unistim Ter-

minal Proxy

Server

UTPS failed to re-

trieve vital informa-

tion about the

network adaptors

present on the

BCM. UTPS is

aborting with error

<< errorCode.

Contact your local support

group.

Yes Yes Yes

50012 critical Unistim Ter-

minal Proxy

Server

The published IP

address has just

been changed - the

UTPS will restart

and start using the

new published IP

address.

Contact your local support

group.

Yes Yes Yes

50013 critical Unistim Ter-

minal Proxy

Server

UTPS failed to ob-

tain the detailed ter-

minal list from the

core telephony en-

gine. The detailed

error description is:

<< detailedString.

Contact your local support

group.

Yes Yes Yes

List of alarms 183

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50014 critical Unistim Ter-

minal Proxy

Server

UTPS failed to re-

trieve vital informa-

tion about the UDP

socket used to com-

municate with IP

sets. terminating

with error << error-

Code.

Contact your local support

group.

Yes Yes Yes

50015 critical Unistim Ter-

minal Proxy

Server

The UTPS couldn't

find the network

adaptor that is

bound to the pub-

lished IP address -

aborting.

Contact your local support

group.

Yes Yes Yes

50050 critical Unistim Ter-

minal Proxy

Server

The UTPS experi-

enced an internal

error preventing it

from properly han-

dling incoming con-

nection requests

from IP sets - abort-

ing.

Contact your local support

group.

Yes Yes Yes

50060 critical Unistim Ter-

minal Proxy

Server

An exception was

caught trying to ini-

tialize the EPF layer

- aborting.

Contact your local support

group.

Yes Yes Yes

184 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50061 critical Unistim Ter-

minal Proxy

Server

UTPS failed to ini-

tialize the EPF lay-

er. Aborting with

error << errorCode.

Contact your local support

group.

Yes Yes Yes

50062 critical Unistim Ter-

minal Proxy

Server

An unidentified fatal

error occurred in-

side EPF layer - ter-

minating.

Contact your local support

group.

Yes Yes Yes

50064 critical Unistim Ter-

minal Proxy

Server

The Media Path

Management sub-

system unexpect-

edly became offline

- terminating.

Contact your local support

group.

Yes Yes Yes

50065 critical Unistim Ter-

minal Proxy

Server

UTPS failed to ini-

tialize the EPF layer

- terminating with

MPSMI return code

of << errorCode.

Contact your local support

group.

Yes Yes Yes

50101 major Unistim Ter-

minal Proxy

Server

UTPS is unable to

initialize the NNU

security interface.

<< errorCode.

Contact your local support

group.

Yes Yes Yes

50102 major Unistim Ter-

minal Proxy

Server

ERROR: Applica-

tion::Run returned

<< errorCode.

Contact your local support

group.

Yes Yes Yes

50103 major Unistim Ter-

minal Proxy

Server

Unable to update

the feature table in

the PDR (error <<

ret <<).

Contact your local support

group.

Yes Yes Yes

List of alarms 185

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50104 major Unistim Ter-

minal Proxy

Server

tPerDNConfigura-

tion::ListenerDn-

Changed could not

find entry for DN <<

oldDn.

Contact your local support

group.

Yes Yes Yes

50105 major Unistim Ter-

minal Proxy

Server

Attempting to save

jitter for the invalid

DN of << dn.

Contact your local support

group.

Yes Yes Yes

50106 major Unistim Ter-

minal Proxy

Server

Attempting to save

codec for the invalid

DN of << dn.

Contact your local support

group.

Yes Yes Yes

50108 major Unistim Ter-

minal Proxy

Server

Error << errorCode

<< writing adver-

tisement logo \ <<

logo<< \ to PDR.

Contact your local support

group.

Yes Yes Yes

50109 major Unistim Ter-

minal Proxy

Server

Error << errorCode

<< changing regis-

tration flag in regis-

try.

Contact your local support

group.

Yes Yes Yes

50110 major Unistim Ter-

minal Proxy

Server

Error << errorCode

<< changing global

password flag in

registry.

Contact your local support

group.

Yes Yes Yes

50111 major Unistim Ter-

minal Proxy

Server

Error << errorCode

<< attempting to

store registration

password in regis-

try.

Contact your local support

group.

Yes Yes Yes

186 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50112 major Unistim Ter-

minal Proxy

Server

Error << errorCode

<< changing Au-

toAssignDN flag in

registry.

Contact your local support

group.

Yes Yes Yes

50113 major Unistim Ter-

minal Proxy

Server

Failed to send mes-

sage; cannot pro-

cess OAM

command.

Contact your local support

group.

Yes Yes Yes

50114 major Unistim Ter-

minal Proxy

Server

terminalIdentifier <<

Could not register

terminal with UNIS-

timIOHandler.

Contact your local support

group.

Yes Yes Yes

50115 major Unistim Ter-

minal Proxy

Server

terminalIdentifier <<

: No public media

address available -

EchoServer may be

down or misconfig-

ured.

Contact your local support

group.

Yes Yes Yes

50116 major Unistim Ter-

minal Proxy

Server

failed to insert << el-

ement << in

m_mapInstantiated

Terminals.

Contact your local support

group.

Yes Yes Yes

50117 major Unistim Ter-

minal Proxy

Server

Firmware down-

load session reject-

ed. Reason is <<

rejectionCause.

Contact your local support

group.

Yes Yes Yes

List of alarms 187

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50118 major Unistim Ter-

minal Proxy

Server

UTPS has failed to

authenticate the

supplied user ID

due to an internal

error - error code =

<< errorCode.

Contact your local support

group.

Yes Yes Yes

50119 major Unistim Ter-

minal Proxy

Server

UTPS has failed to

authenticate the

supplied user ID

due to an internal

error - error code =

<< errorCode.

Contact your local support

group.

Yes Yes Yes

50120 major Unistim Ter-

minal Proxy

Server

Attempt to Hot Desk

<< dnToHighjack

<< from << hijack-

erDn << has failed

[Debug information

<< sessionId << <<

errorCode << ].

Contact your local support

group.

Yes Yes Yes

188 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50121 major Unistim Ter-

minal Proxy

Server

Attempt to Hot Desk

<< dnToHighjack

<< from << High-

jackerDn << has

failed because

'stand-by Hot Desk-

ing service' could be

started [Debug in-

formation << ses-

sionId << <<

errorCode << ].

Contact your local support

group.

Yes Yes Yes

50122 major Unistim Ter-

minal Proxy

Server

Hot Desking Ses-

sion initiated by <<

highjackerDn <<

has failed to start

with internal error.

Contact your local support

group.

Yes Yes Yes

50123 major Unistim Ter-

minal Proxy

Server

HotDesking session

termination be-

tween << Dn1 <<

and << Dn2 <<

failed : internal data

structure out of

synch.

Contact your local support

group.

Yes Yes Yes

List of alarms 189

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50124 major Unistim Ter-

minal Proxy

Server

HotDesking session

termination be-

tween << Dn1 <<

and << Dn1 <<

failed : cannot find

standby Hot Desk-

ing session.

Contact your local support

group.

Yes Yes Yes

50125 major Unistim Ter-

minal Proxy

Server

Lost Connection to

SRG.

Contact your local support

group.

Yes Yes Yes

50192 major Unistim Ter-

minal Proxy

Server

AppFwCriticalSec-

tion::init osCre-

ateEvent rc = <<

errorCode.

Contact your local support

group.

Yes Yes Yes

50193 major Unistim Ter-

minal Proxy

Server

AppFwCriticalSec-

tion::init osCre-

ateEvent rc = <<

errorCode.

Contact your local support

group.

Yes Yes Yes

50194 major Unistim Ter-

minal Proxy

Server

AppFwCriticalSec-

tion::MessageTo-

Self osReceiveError

<< errorCode.

Contact your local support

group.

Yes Yes Yes

50195 major Unistim Ter-

minal Proxy

Server

AppFwCriticalSec-

tion::Acquire osRe-

ceiveError <<

errorCode.

Contact your local support

group.

Yes Yes Yes

50196 major Unistim Ter-

minal Proxy

Server

In Application::Ini-

tializationComplete

but NnuServiceIni-

tialized returned <<

errorCode << AP-

PLICATION WILL

BE SHUT DOWN.

Contact your local support

group.

Yes Yes Yes

190 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50197 major Unistim Ter-

minal Proxy

Server

Application::Run

caught unspecified

exception: FORC-

ING EMERGENCY

SHUTDOWN.

Contact your local support

group.

Yes Yes Yes

50198 major Unistim Ter-

minal Proxy

Server

Application::Run

caught exception:

<< exceptionType

<< FORCING

EMERGENCY

SHUTDOWN.

Contact your local support

group.

Yes Yes Yes

50300 informa-

tion

Unistim Ter-

minal Proxy

Server

** Running the DE-

BUG version of

UTPS, version <<

UtpsVersion.

No Action Required. Yes No No

50301 informa-

tion

Unistim Ter-

minal Proxy

Server

** Running the RE-

LEASE version of

UTPS, version <<

UtpsVersion.

No Action Required. No No No

50302 informa-

tion

Unistim Ter-

minal Proxy

Server

BCM running in

SRG/BCM mode.

No Action Required. Yes No No

50303 informa-

tion

Unistim Ter-

minal Proxy

Server

Terminal << dn <<

is being deregis-

tered from OAM.

No Action Required. Yes No No

List of alarms 191

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50304 informa-

tion

Unistim Ter-

minal Proxy

Server

The IP Terminal at

<< IpAddress << is

NOT configured to

connect to the

BCM's published IP

address - please

correct the IP Ter-

minal's configura-

tion.

No Action Required. Yes No No

50305 informa-

tion

Unistim Ter-

minal Proxy

Server

System running in

SRG mode.

No Action Required. Yes No No

50306 informa-

tion

Unistim Ter-

minal Proxy

Server

System NOT run-

ning in SRG mode.

No Action Required. No No No

50307 informa-

tion

Unistim Ter-

minal Proxy

Server

SRG Connection

Re-established.

No Action Required. Yes No No

50308 informa-

tion

Unistim Ter-

minal Proxy

Server

Terminal << dn << :

firmware version

being upgraded

from << oldFir-

wareVesrion << to

<< newFirmware-

Version.

No Action Required. Yes No No

192 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50501 informa-

tion

Unistim Ter-

minal Proxy

Server

Packet Loss Viola-

tion Cleared: <>,

near DN: <>, source

IP: <>, source port:

<>, destination IP:

<>, destination port:

<>, cT <>,eT

<>,nLR <>,dR

<>,bD <>,bL <>,gD

<>,gL <>, eSD

<>,aNL <l>,aSP

<>,rTT <>.

No Action Required. Yes Yes No

50502 warning Unistim Ter-

minal Proxy

Server

Packet Loss Viola-

tion Warning: <>,

near DN: <>, source

IP: <>, source port:

<>, destination IP:

<>, destination port:

<>, cT <>,eT

<>,nLR <>,dR

<>,bD <>,bL <>,gD

<>,gL <>, eSD

<>,aNL <l>,aSP

<>,rTT <>.

No Action Required. Yes Yes No

List of alarms 193

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50503 minor Unistim Ter-

minal Proxy

Server

Packet Loss Viola-

tion Unacceptable

<>, near DN: <>,

source IP: <>,

source port: <>,

destination IP: <>,

destination port: <>,

cT <>,eT <>,nLR

<>,dR <>,bD <>,bL

<>,gD <>,gL <>,

eSD <>,aNL

<l>,aSP <>,rTT <>.

No Action Required. Yes Yes No

50504 informa-

tion

Unistim Ter-

minal Proxy

Server

Inter Arrival Jitter Vi-

olation Cleared: <>,

near DN: <>, source

IP: <>, source port:

<>, destination IP:

<>, destination port:

<>, cT <>,eT

<>,nLR <>,dR

<>,bD <>,bL <>,gD

<>,gL <>, eSD

<>,aNL <l>,aSP

<>,rTT <>.

No Action Required. Yes Yes No

194 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50505 warning Unistim Ter-

minal Proxy

Server

Inter Arrival Jitter Vi-

olation Warning: <>,

near DN: <>, source

IP: <>, source port:

<>, destination IP:

<>, destination port:

<>, cT <>,eT

<>,nLR <>,dR

<>,bD <>,bL <>,gD

<>,gL <>, eSD

<>,aNL <l>,aSP

<>,rTT <>.

No Action Required. Yes Yes No

50506 minor Unistim Ter-

minal Proxy

Server

Inter Arrival Jitter Vi-

olation Unaccept-

able: <>, near DN:

<>, source IP: <>,

source port: <>,

destination IP: <>,

destination port: <>,

cT <>,eT <>,nLR

<>,dR <>,bD <>,bL

<>,gD <>,gL <>,

eSD <>,aNL

<l>,aSP <>,rTT <>.

No Action Required. Yes Yes No

List of alarms 195

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50507 informa-

tion

Unistim Ter-

minal Proxy

Server

Round Trip Delay

Violation Cleared:

<>, near DN: <>,

source IP: <>,

source port: <>,

destination IP: <>,

destination port: <>,

cT <>,eT <>,nLR

<>,dR <>,bD <>,bL

<>,gD <>,gL <>,

eSD <>,aNL

<l>,aSP <>,rTT <>.

No Action Required. Yes Yes No

50508 warning Unistim Ter-

minal Proxy

Server

Round Trip Delay

Violation Warning:

<>, near DN: <>,

source IP: <>,

source port: <>,

destination IP: <>,

destination port: <>,

cT <>,eT <>,nLR

<>,dR <>,bD <>,bL

<>,gD <>,gL <>,

eSD <>,aNL

<l>,aSP <>,rTT <>.

No Action Required. Yes Yes No

196 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50509 minor Unistim Ter-

minal Proxy

Server

Round Trip Delay

Violation Unaccept-

able: <>, near DN:

<>, source IP: <>,

source port: <>,

destination IP: <>,

destination port: <>,

cT <>,eT <>,nLR

<>,dR <>,bD <>,bL

<>,gD <>,gL <>,

eSD <>,aNL

<l>,aSP <>,rTT <>.

No Action Required. Yes Yes No

50510 informa-

tion

Unistim Ter-

minal Proxy

Server

Listening R Factor

Violation Cleared:

<>, near DN: <>,

source IP: <>,

source port: <>,

destination IP: <>,

destination port: <>,

cT <>,eT <>,nLR

<>,dR <>,bD <>,bL

<>,gD <>,gL <>,

eSD <>,aNL

<l>,aSP <>,rTT <>.

No Action Required. Yes Yes No

List of alarms 197

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

50511 warning Unistim Ter-

minal Proxy

Server

Listening R Factor

Violation Warning:

<>, near DN: <>,

source IP: <>,

source port: <>,

destination IP: <>,

destination port: <>,

cT <>,eT <>,nLR

<>,dR <>,bD <>,bL

<>,gD <>,gL <>,

eSD <>,aNL

<l>,aSP <>,rTT <>.

No Action Required. Yes Yes No

51010 warning VoIP Gate-

way

VoIP Gateway con-

figuration parame-

ters not found.

Restore a known good

backup into the system . If

the problem persists con-

tact your local support

group.

Yes No No

51014 informa-

tion

VoIP Gate-

way

VoIP Gateway suc-

ceeded to ping

gatekeeper ad-

dress.

No Action Required. Yes No No

198 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

51015 warning VoIP Gate-

way

VoIP Gateway

failed to ping gate-

keeper address.

Check that the gatekeeper

is configured correctly, and

is accessible. The system

will keep trying to make

contact with the gatekeep-

er at 3 minute intervals.

Yes No No

51016 warning VoIP Gate-

way

VoIP Gateway re-

mote gateway mis-

match.

Verify the remote gateway

is supported for interopabil-

ity.

Yes No No

51020 critical VoIP Gate-

way

VoIP Gateway

failed to initialize

h.323 stack.

Contact your local support

group.

Yes Yes Yes

51024 major VoIP Gate-

way

VoIP Gateway can't

communicate with

QoS monitor.

Check the status of the

QoS monitor in Element

Manager.

Yes Yes Yes

51100 major VoIP Gate-

way

VoIP Gateway re-

jected call setup at-

tempt from DN

<DN> to DN <DN>:

<reason>.

Ensure the codecs are set-

up properly in the system. If

problem persists use BCM

monitor to trace an unsuc-

cesful call and contact your

local support group.

Yes Yes Yes

List of alarms 199

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

51101 major VoIP Gate-

way

VoIP Gateway

dropped connected

call from DN <DN>

to DN <DN>: <rea-

son>.

The call has dropped, pos-

sibly due to incompatible

codecs, network errors, or

protocol problems. If prob-

lem persists contact your

local support group.

Yes Yes Yes

51901 critical VoIP Gate-

way

VoIP Gateway seri-

ous system error.

Contact your local support

group.

Yes Yes Yes

51903 critical VoIP Gate-

way

VoIP Gateway ex-

ception error.

Contact your local support

group.

Yes Yes Yes

51904 critical VoIP Gate-

way

VoIP Gateway ex-

ception error.

Contact your local support

group.

Yes Yes Yes

52000 critical Media Path

Server

MPS unable to allo-

cate memory. MPS

service aborted.

Reboot system and if prob-

lem persists contact your

local support group.

Yes Yes Yes

52001 critical Media Path

Server

MPS unable to ini-

tialize MPSMI. MPS

service aborted.

Contact your local support

group.

Yes Yes Yes

52002 critical Media Path

Server

MPS unable to con-

nect to MSM. MPS

service aborted.

Contact your local support

group.

Yes Yes Yes

52003 critical Media Path

Server

MPS unable to open

FUMP channels.

MPS service abort-

ed.

Contact your local support

group.

Yes Yes Yes

52004 critical Media Path

Server

MPS FUMP chan-

nel not ready. MPS

service aborted.

Contact your local support

group.

Yes Yes Yes

200 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

52005 critical Media Path

Server

MPS reset by net-

work manager.

Contact your local support

group.

Yes Yes Yes

52006 critical Media Path

Server

MPS received con-

nection lost from

MSM. MPS service

aborted.

Contact your local support

group.

Yes Yes Yes

52007 critical Media Path

Server

MPS unable to cre-

ate event. MPS ser-

vice failed to start.

Contact your local support

group.

Yes Yes Yes

52008 critical Media Path

Server

MPS unable to ini-

tialize NNU mes-

saging framework.

Contact your local support

group.

Yes Yes Yes

52009 critical Media Path

Server

MPS unable to ini-

tialize message

loop thread.

Contact your local support

group.

Yes Yes Yes

52013 warning Media Path

Server

MPS codec incom-

patible, call

dropped.

Contact your local support

group.

Yes No No

52014 warning Media Path

Server

MPS endpoint reg-

istration failed.

Contact your local support

group.

Yes No No

53000 critical Media Gate-

way Server

MGS Exception

software error.

Contact your local support

group.

Yes Yes Yes

53001 critical Media Gate-

way Server

MGS shutting down

due to gateway cre-

ation failure.

Contact your local support

group.

Yes Yes Yes

53002 critical Media Gate-

way Server

MGS shutting down

due to gateway ini-

tialization error.

Contact your local support

group.

Yes Yes Yes

53003 critical Media Gate-

way Server

MGS shutting down

due to a fatal error.

Contact your local support

group.

Yes Yes Yes

53004 critical Media Gate-

way Server

MGS shutting down

due to MSM com-

munication failure.

Contact your local support

group.

Yes Yes Yes

53005 critical Media Gate-

way Server

MGS shutting down

due to MPS com-

munication failure.

Contact your local support

group.

Yes Yes Yes

List of alarms 201

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

53006 critical Media Gate-

way Server

MGS shutting down

due to resource lim-

its query failure.

Contact your local support

group.

Yes Yes Yes

53007 critical Media Gate-

way Server

MGS shutting down

due to configuration

query failure.

Contact your local support

group.

Yes Yes Yes

53008 critical Media Gate-

way Server

MGS MediaTrans-

port Received bad

ports: <port1>

<port2>.

Contact your local support

group.

Yes Yes Yes

53009 critical Media Gate-

way Server

MGS MediaTrans-

port Codec and/or

frames per packet

mismatch <details>.

Contact your local support

group.

Yes Yes Yes

53010 critical Media Gate-

way Server

MGS MediaTrans-

port: Transport mis-

match <details>.

Contact your local support

group.

Yes Yes Yes

53011 critical Media Gate-

way Server

MGS MsmProxy::

<interface> re-

turned error <er-

ror>.

Contact your local support

group.

Yes Yes Yes

53012 critical Media Gate-

way Server

MGS <entity>:: <in-

terface> returned

error <error>.

Contact your local support

group.

Yes Yes Yes

53018 critical Media Gate-

way Server

MGS ResourceMe-

diaControl-

ler::(OID=<oid>)

DSP Task Lost.

Contact your local support

group.

Yes Yes Yes

53019 informa-

tion

Media Gate-

way Server

MGS Shutting down

due to IP address

change.

No Action Required as ser-

vice manager will restart.

Yes No No

53020 warning Media Gate-

way Server

Insufficient DSP re-

sources for G.711.

If the problem persists, in-

crease the number of DSP

on the system.

Yes Yes Yes

53021 warning Media Gate-

way Server

Insufficient DSP re-

sources for G.729.

If the problem persists, in-

crease the number of DSP

on the system.

Yes Yes Yes

202 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

53022 warning Media Gate-

way Server

Insufficient DSP re-

sources for T.38.

If the problem persists, in-

crease the number of DSP

on the system.

Yes Yes Yes

56003 major IP Telephony

Provider

IP Telphony Provid-

er fatal error was

detected.

Contact your local support

group.

Yes Yes Yes

56004 minor IP Telephony

Provider

IP Telphony Provid-

er error was detect-

ed.

Contact your local support

group.

Yes No No

56005 major IP Telephony

Provider

IP Telphony Provid-

er software excep-

tion.

Contact your local support

group.

Yes Yes Yes

56006 minor IP Telephony

Provider

IP Telphony Provid-

er shutting down

due to fatal error.

Contact your local support

group.

Yes No No

57002 warning Survivable

Remote

Gateway

Survivable Remote

Gateway - DN:XXX,

Test Local Mode.

No Action Required. Yes No No

57003 warning Survivable

Remote

Gateway

Survivable Remote

Gateway - DN:XXX,

Local Mode – Firm-

ware is out of sync

with Main Office

Call Server.

Check your firmware on the

system to ensure it’s the

same revision as the main

office.

Yes No No

57004 warning Survivable

Remote

Gateway

Survivable Remote

Gateway - DN:XXX,

Local Mode – Set

Firmware Upgrade

in Progress.

No Action Required. Yes No No

List of alarms 203

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

57005 warning Survivable

Remote

Gateway

Survivable Remote

Gateway - DN:XXX,

Normal Mode – Set

Redirected to Main

Office.

No Action Required. Yes No No

57006 warning Survivable

Remote

Gateway

Survivable Remote

Gateway - DN:XXX,

Local Mode – Redi-

rection Pending

(Set on call).

No Action Required. Yes No No

57007 warning Survivable

Remote

Gateway

Survivable Remote

Gateway - DN:XXX,

Local Mode – Firm-

ware Upgrade

Pending (Set on

call).

No Action Required. Yes No No

57008 warning Survivable

Remote

Gateway

Survivable Remote

Gateway - DN:XXX,

Local Mode – Main

Office Parameters

Not Provisioned.

Check your local configura-

tion in the system.

Yes No No

57250 minor Survivable

Remote

Gateway

Survivable Remote

Gateway - DN:XXX,

Invalid ID (1) – No

endpoint in Gate-

keeper database.

Check your configuration in

the main office.

Yes No No

204 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

57251 minor Survivable

Remote

Gateway

Survivable Remote

Gateway - DN:XXX,

Invalid ID (2) – ID

unknown within the

Call Server.

Check your configuration in

the main office.

Yes No No

57252 minor Survivable

Remote

Gateway

Survivable Remote

Gateway - DN:XXX,

Invalid ID (3) – End-

point in Gatekeeper

database is Origi-

nating Call Server.

Check your configuration in

the main office.

Yes No No

57253 major Survivable

Remote

Gateway

Survivable Remote

Gateway - DN:XXX,

Local Mode – Net

Connect Server Un-

reachable.

Check your local configura-

tion, network connectivity

and ensure the main office

is on line.

Yes Yes Yes

57500 major Survivable

Remote

Gateway

Survivable Remote

Gateway - DN:XXX,

Local Mode – Main

Office TPS Un-

reachable.

Check your local configura-

tion, network connectivity

and ensure the main office

is on line.

Yes Yes Yes

57501 major Survivable

Remote

Gateway

Survivable Remote

Gateway - DN:XXX,

Local Mode – Firm-

ware is not available

on the SRG.

Check your firmware on the

system to ensure it’s the

same revision as the main

office.

Yes Yes Yes

List of alarms 205

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

57750 critical Survivable

Remote

Gateway

Survivable Remote

Gateway - SRG ter-

minated unexpect-

edly.

Contact your local support

group.

Yes Yes Yes

60005 critical LAN Driver LAN Driver - Dupli-

cate IP address de-

tected on startup of

LAN interface.

Check in diagnostics logs

for messages log for futher

information. Also Check

your network to ensure no

other devices are using the

same IP address as the

system.

Yes Yes Yes

62009 warning LAN Driver Customer LAN is

configured as a

DHCP client but the

address could not

be obtained from

the DHCP server.

Verify connectivity to the

DHCP server or assign

static address to the Cus-

tomer LAN.

Yes Yes No

74200 major NAT Dial-In NAT Dial-In - NAT

Kernel Loadable

Module is not re-

sponding

No action required if a NAT

Kernel Loadable Module

patch has been applied or a

system startup failure has

occurred. Otherwise, con-

tact your local support

group.

Yes Yes Yes

206 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

74201 warning NAT Dial-In NAT Dial-In - "LAN

side" addresses in

the NAT configura-

tion of all accounts

do not fall in the

customer LAN sub-

net on account <ac-

count>.

Ensure that the NAT map-

ping is updated according-

ly. This may occur following

either a system restore or a

change in the customer

LAN subnet where the cus-

tomer LAN subnet conflicts

with the NAT rules.

Yes No No

74202 warning NAT Dial-In NAT Dial-In - "Dial-

In" address found in

customer LAN sub-

net for account:

<account>.

Ensure that the NAT map-

ping is updated according-

ly. This may occur following

either a system restore or a

change in the customer

LAN subnet where the cus-

tomer LAN subnet conflicts

with the NAT rules.

Yes No No

List of alarms 207

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

74203 minor NAT Dial-In NAT Dial-In - Error

reading from ac-

count database for

Retry the refresh on the

screen or try again later. Al-

ternatively, restart the

BCM_NATProviderAgent

Service. If the problem per-

sists, restart the WANSer-

viceMgr Service which will

cause all dialup connec-

tions to be reset.

Yes No No

74204 minor NAT Dial-In NAT Dial-In - Error

writing to account

database <ac-

count>

Retry again later or reboot

the BCM.

Yes No No

74205 minor NAT Dial-In NAT Dial-In - Error

enabling NAT Rules

for account <ac-

count> on <device>

Disconnect and retry the

Dial-In connection.

Yes No No

208 List of alarms

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

NN40160-701 01.01 Standard

August 2008

74206 minor NAT Dial-In NAT Dial-In - Error

disabling NAT

Rules for account

<account> on <de-

vice>

Restart the WANService-

Mgr Service. As a side ef-

fect, all Dialup connections

will be disconnected.

Yes No No

Nortel Business Communications Manager 450 1.0

Fault and Performance Management

States, India and the United Kingdom.

Publication: NN40160-701

Document status: Standard

Document issue: 01.01

Document date: August 2008

Product release: BCM450 1.0

Job function: Fault and Performance

Type: Technical Publication

Language type: EN

NORTEL, the globemark design, and the NORTEL corporate logo are trademarks of Nortel Networks.

Windows is a trademark of Microsoft Corporation.

All other trademarks are the property of their respective owners.

To provide feedback or report a problem with this document, go to www.nortel.com/documentfeedback.

Avaya Nortel Business Communications Manager 450 1 0 Fault And Performance Management Users Manual [NN40160 701] 1.0

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