Avaya Programming Operations Guide Operation.bk

2015-06-01

• Software licensing
  • The Apache Software License, Version 1.1
• Preface
  • Before you begin
  • Symbols used in this guide
  • Text conventions
  • About the buttons on your telephones
    • Model 7100 and 7000 telephones
    • Portable handsets
    • IP telephones
  • Acronyms used in this guide
  • Related publications
  • System documentation map
    • Installation documentation
    • Operations documentation
    • Call Management documentation
    • Unified Manager and hardware maintenance documentation
    • Multi-site Administration: Network Configuration Manager
  • How to get help
• Chapter 1
• Introduction
  • System configuration process maps
    • Initial system configuration
    • Configuring telephony components
    • Optional keycoded features
    • Data and IP telephony configuration
    • Post-system setup features
  • Finding your way around
    • Security and User Management
    • Telephony programming quick access list
      • Configuration overviews and planning
      • Lines and network configuration
      • Telephony configuration
      • Special features
      • Reference material
    • Data programming sections
  • Business Communications Manager hardware
    • BCM1000 (legacy equipment)
    • BCM200/BCM400 base units
    • What do media bay modules do?
    • How does the system connect to the network?
  • Additional Business Communications Manager applications
• Chapter 2
• Getting started with Unified Manager
  • Understanding BCM SSL certificate properties
    • Uploading a certificate and a private security key
      • Troubleshooting: Restoring the default certificate
    • Suppressing the security alert message
    • Using the non-secure http:6800 port
  • Using the Unified Manager main page buttons
    • Locating Wizards
      • Navigating the wizards
    • Locating optional features from the main page
      • Finding documentation from the main page
      • Using BRU from the main page
      • Accessing maintenance information from the main page
  • Using the Unified Manager
    • Business Communications Manager system access
    • Unified Manager screen display
    • Understanding the dynamic menu
    • Understanding the navigation tree headings
    • Understanding tabbed pages
  • Using Unified Manager Help
    • Viewing help for navigation tree headings
    • Viewing help for tabs
  • Logging off
  • Using the SSH client to access the text-based interface
    • Installing PuTTY
    • Using PuTTY
  • Manually activating Telnet
• Chapter 3
• Configuring system parameters
  • Accessing the Wizards
    • Wizard Warnings
    • What you need to know before you use the wizard
    • Using the Quick Start Wizard
    • Entering information into the Quick Start Wizard
  • Changing system identification parameters
    • Identifying your system and software version
      • Changing the system name
      • Viewing the system software version
    • Changing the Business Communications Manager time and date
    • Changing the system domain
      • Assigning a workgroup
      • Assigning a domain
      • Assigning a Windows 2000 domain
    • Changing the CallPilot region
  • Delayed system restart
• Chapter 4
• Managing system and user security access levels
  • Setting the interface timeout
  • Setting system security compatibility levels
  • Managing access passwords
    • Viewing the User Manager tabs
    • Adding or modifying a user profile
      • Deleting a user profile
    • Setting up callback for a user
    • Adding or modifying a group profile
      • Deleting a Group profile
    • Adding a Domain User Group profile
      • Deleting a Domain User Group profile
    • Setting password lockout policy
    • Setting password policy
• Chapter 5
• Configuring resources - media bay modules
  • Explaining the Media Bay Modules headings
    • Media bay module Bus numbers
    • Identifying the module
    • Module types and capacities
      • GATM (Global Analog Trunk module)
    • Ports on Bus
  • Defining trunk module types and settings
    • Configuring the trunk module to line type
    • Determining Clock Sources for DTMs or BRIs
      • Timing within networks
    • T1 interface parameters (region-specific)
      • Interface levels
      • Internal CSU
    • E1 parameters (region-specific)
    • PRI Call-by-Call service selection
    • Provisioning lines (PRI, T1, DASS2)
      • Provisioning a line
      • Provisioning BRI loops/lines
      • Deprovisioning a line/loop
    • PRI B-channel provisioning
    • Trunk module ports programming
      • PRI version information
  • Viewing station module information
    • Determining station port state
    • Viewing port device information
    • Station module line deployment
  • Internally-driven channels
  • Working with the modules
    • Viewing Media Bay Module status
    • Disabling/enabling a DS30 bus
    • Disabling/enabling a single module
    • Disabling or enabling a port channel setting
  • Configuring DECT resources
• Chapter 6
• Data and split-line configuration
  • Configuring the DDI Mux module
    • DDI Mux features
    • Configuring DDI Mux connections
    • Assigning the DDI mux modules
    • Assigning lines for voice traffic
    • Assigning lines to the data module
      • Changing the line type
      • Assigning the line
    • Removing a line assignment
      • Removing the line
      • Configuring the line for telephony
    • Configuring the DDI Mux to work with the DTE
  • Universal T1 WAN (UTWAN)
    • UTWAN connection
      • Frame Relay
      • Point-to-Point-Protocol (PPP)
      • Fragmentation
      • RTP Header compression
      • Data compression
    • Configuring the Business Communications Manager to use the UTWAN
    • Assigning lines for voice traffic
    • Assigning lines for data traffic
      • Determining which lines are available to the UTWAN
      • Changing the line type
      • Assigning lines to the Data Module
      • Removing a line assigned for data traffic
    • Configuring the UTWAN Network Interface parameters
    • Configuring the UTWAN Summary parameters
    • Configuring the UTWAN to use a Frame Relay link
      • Configuring the Frame Relay parameters
      • Configuring the PVC Configuration parameters
    • Configuring the UTWAN to use a PPP link
      • Configuring the PPP Parameters
      • Configuring the LCP Options
      • Configuring the IPCP Options
      • Configuring the PPP User List
    • Configuring additional IP addresses for the UTWAN
      • Examples of uses of multiple IP addresses
      • Restrictions when using multiple IP addresses
      • Adding an additional IP address
      • Modifying an additional IP address
      • Deleting an additional IP address
    • Viewing the UTWAN performance
    • Viewing UTWAN resources
  • Configuring a data module
    • Viewing the data module settings
    • Programming the BayStack settings
    • Fixed access
      • Adding line assignments
      • Deleting line assignments
    • Switched access (PRI & BRI)
    • Line assignment
    • Adding line assignments
      • Deleting line assignments
    • Line pool access
      • Adding line pool access
      • Deleting line pool access
• Chapter 7
• Telephony Services overview
  • Process map: Creating telephony services
  • Telephony Services headings
    • Typical DN record headings
  • Planning your telephony services
    • Three basic system telephony configurations
      • Square system
      • PBX system
      • DID system
  • Telephony metrics
• Chapter 8
• Telephony feature planning
  • Creating numbering plans
    • Outgoing calls
    • Incoming calls
  • Name a telephone, a line or a Hunt group
  • Incoming and outgoing call display
  • Programming line access
    • Making lines available
    • Incoming calls
    • Outgoing calls
  • Answering calls
    • Distinctive ring patterns
    • Centralized and group answering
    • Pick up features
  • Make a call
    • Emergency 911 Dialing
    • Select how you dial your calls
    • Receive a busy signal on an internal call
    • Create a conference call
    • Time-saving features
  • Handling calls
    • Holding calls
    • Parking or transferring calls
    • Sharing calls by parking on SWCA buttons
    • Forwarding calls
  • Prevent calls from ringing at your telephone
  • Communicating in the office
  • Using handsfree and mute
  • Track your incoming calls
  • Use alternate or scheduled services
  • Special telephones
    • Auxiliary devices
  • Call out to external systems using host system dialing
  • Call in from outside the system
  • Controlling telephone programming access
  • Special features
  • Information matrices
• Chapter 9
• Configuring lines
  • Understanding the process of line configuration
  • Understanding how the system identifies lines
    • Copying line programming
    • Determining which lines you need to program
      • VoIP lines (require keycode)
      • Target lines
      • Physical lines
      • All lines
  • Using the General record
  • Assigning Trunk/line data
    • Loop start analog/digital fields
    • Ground start fields
    • DID fields
    • E&M fields
    • Target lines and DASS2 fields
    • PRI fields
    • BRI fields
    • DPNSS fields
    • VoIP fields
    • Lines field cross-reference chart
    • Turn Privacy on or off for a call
    • Received #
    • Line pool tips
    • Using loss packages
  • Assigning Restrictions
    • Setting line restrictions
    • Setting remote restrictions
  • Setting line telco features
    • Line matrix
• Chapter 10
• Configuring BRI Loops
  • BRI configuration process map
    • Using an NT-1 for BRI U2/BRI U4
  • Identifying BRI T-loops (T1 profiles)
    • Adding SPIDs
      • Identifying the SPID B-channels
      • Adding SPID network DNs
  • Identifying BRI T-loops (ETSI, QSIG)
  • Configuring D-packet service for T loops
  • Provisioning the loop variables
    • Provisioning the Loop
    • Provisioning the lines
    • Programming BRI lines
    • Assigning the lines to telephones
  • Setting BRI for ISDN device connections
    • Wiring internal connections
    • Configuring S-loops
      • Assigning DNs to the S- loop
      • Configure the ISDN terminal records
  • Loop matrix
• Chapter 11
• Controlling access into the system
  • Defining DN length
    • Changing the DN length
    • Using the Received # length
    • Changing the received # length
  • Assigning target lines
    • Assigning a target line to a telephone
    • Configuring the target line received number
      • Notes about the Public and Private Received Numbers
    • Target lines matrix
  • Configuring for remote access
  • Creating Direct Inward System Access (DISA)
    • Remote access line settings
    • Remote access on loop start trunks
    • Remote access on T1 DID trunks
    • Remote access on PRI
    • Remote access on DPNSS lines
    • Remote access on a private network
  • Defining remote access packages
    • Defining line pool access for remote packages
    • Defining remote Page for remote packages
  • Using COS passwords
    • Creating COS parameters
    • Notes about COS passwords
    • COS examples
    • External access tones
  • Remote access matrix
• Chapter 12
• Configuring outgoing calls
  • Configuring the public and private dialing plans
    • Setting Dialing timeout
    • Using private network dialing
      • Setting up the dialing plan
      • Outgoing private calls routing
    • Setting up public network dialing
      • About the Public DN lengths table
      • Adding or modifying dialing plan Public DN lengths
      • Outgoing public calls routing
    • Dialing Plans matrix
  • Determining line access dialing
  • Understanding access codes
  • Programming access codes
    • Call Park codes
    • Creating Direct Dial sets
      • Direct dial matrix
    • Tips about access codes
    • Using the MCDN access codes (tandem calls)
  • Setting up line pool access codes
  • Using Carrier codes
    • About Carrier access codes
    • Identifying Carrier access codes
    • Access code matrix
  • Configuring call routing
    • Routing configuration
  • Defining routes
    • Call by Call service routing
    • Programming the PRI routing table
      • Enbloc dialing
  • Using destination codes
    • Why use destination codes?
    • Deciding on a code
  • Grouping destination codes using a wild card
  • Configuring destination codes with wild cards
    • Create the destination code
    • Set up the destination code schedules
    • Enable/disable wild card digits
    • Setting up a destination for local calling
    • Setting up a route through a dedicated trunk
      • Notes about the Absorbed length:
    • Adding Carrier access codes to destination codes
    • Programming for least-cost routing
    • Using multiple routes and overflow routing
    • Using dialing restrictions with routing
    • Routing matrix
  • Configuring Call by Call services
    • Supporting protocols
    • Call by Call services
    • Switches supporting Call by Call limits
    • Provisioning for Call by Call limits with PRI
      • Other required programming in the Unified Manager
    • Setting CbC limits
      • PRI line pools
    • CbC matrix
    • Viewing CbC limit metrics
  • Defining restriction filters
    • Adding a restriction filter
      • Removing restrictions
    • Notes about restriction filters
      • Default filters (North America)
      • Default filters (other)
    • Adding overrides to restrictions
    • Restriction filter examples
    • Restriction filters matrix
  • Enhanced 911 (E911) configuration
• Chapter 13
• Configuring DN records, an overview
  • Understanding the configuration process
  • DN mapping for digital telephones
    • Double Density and DNs
    • DN chart for upgraded 2.5 systems
    • DN chart for new 3.0 or newer systems
    • DN mapping for Companion, DECT and ISDN devices
  • Defining the System DN headings
    • The two sides of a DN record
    • The System DN headings
    • DN Registration headings
    • Moving between the Inactive and Active lists
      • From Active list to the Inactive list
      • From Inactive list to Active list
    • Deregistering IP and wireless IP devices
    • Feature DNs
  • Renumbering DNs
    • Using a wizard to renumber telephone DNs
    • Change telephone DNs using the Unified Manager
• Chapter 14
• Configuring DNs using the Wizards
  • Editing DN Record Templates
    • What you need to know to fill out a template
  • Creating telephone records with the Add Users Wizard
    • What you need to know about the user
      • Notes about Add Users target lines
    • Changing button programming in the wizard
      • Notes about programming telephone buttons
  • Using remote templates
  • Saving wizard pages on your computer
• Chapter 15
• Configuring DNs for system devices
  • Copying settings to other DNs
  • Identifying the telephone (General heading)
  • Configuring line access
    • Assigning line access
      • Rules about assigning prime lines
      • Assigning intercom (I/C) buttons (keys)
      • Private OLI notes
  • Determining line assignments
    • Applying target lines (incoming calls only)
    • Assigning lines to telephones
    • Notes about assigning lines to telephones
  • Assigning line pool access
    • About PRI line pools
  • Using Answer DNs
    • Assigning Answer DNs
      • Answer DN notes:
  • Defining device capabilities
    • Configuring the Capabilities features
      • Line redirection notes
  • Assigning Call Forward
    • DPNSS notes
  • Assigning a Hotline
  • Determining analog settings
    • MWI tone/lamp matrix
  • Setting intrusion controls
  • Defining user preferences
    • Configuring user preferences
      • Call log notes
  • Programming telephone buttons
    • Configuring buttons from the DN record
      • Notes about button programming:
      • Replacing digital telephones
  • Button labeling
  • Default button assignments
    • Rules of default button assignment
      • T7316E Business Series Terminal button defaults
      • T7316 Business Series Terminal button defaults
      • Model 7208 button defaults
      • Model 7100 telephone button defaults
      • Model 7000 telephone button defaults*
      • T7406 Business Series Terminal button defaults
      • IP telephone button defaults
      • Model 2004 IP telephone and 2050 Software Phone button defaults
      • Model 2002 IP telephone button defaults
      • 2001 IP telephone button defaults
      • NetVision telephones
      • M7324(N) button defaults
  • Configuring user speed dialing
    • Entering user speed dials at the telephone
  • Setting up CAP stations
    • Configuring CAP/KIM assignment
      • CAP/KIM notes:
    • Monitoring telephones with the CAP or KIM module
    • Configuring a CAP or KIM module
    • Programming CAP/KIM buttons
    • Cold starting the KIM to erase programming
  • Programming restrictions for DNs
    • Defining telephone dialing restrictions
    • Setting restriction schedules for telephones
    • Defining line/set restrictions
  • Configuring telco features
  • Voice Mail settings
    • Deleting a mailbox
  • Digital telephones DN record matrices
• Chapter 16
• Configuring system settings
  • Network name display
    • Receiving and sending calling party name
    • Network name display interactions
    • Enabling/disabling outgoing name display
    • Programming Business name display
    • Using alpha tagging for name display
  • Programming Feature settings
    • Background and on-hold music sourcing
    • Answer key levels
      • Phantom DNs
  • Configuring system-wide call appearance groups
    • Finding SWCA calls
    • Programming SWCA controls for your system
    • NetVision telephone interactions with SWCA keys
    • How SWCA works in a call group
      • Transferring calls between SWCA groups
    • Parking and retrieving calls on SWCA keys
      • Manually associating a call
      • Parking a call to a SWCA key
      • Retrieving a parked call from a SWCA key
    • Call interactions with SWCA controls
  • Resetting call log space
    • System features matrix
  • Setting system timers
    • Timers matrix
  • Define release reason levels
  • Configuring system speed dial numbers
    • Assigning numbers to system speed dial codes
    • System speed dial matrix
  • Setting system telco features
    • Defining Voice Message Center numbers
    • Setting outgoing name and number blocking
      • Configuring ONN blocking service codes
    • Telco features matrix
• Chapter 17
• Configuring schedules
  • Turn services on and off
    • Overriding services with a Control telephone
    • Direct-dial telephone ringing service
  • Defining common schedule settings
    • Defining the service control password
    • Changing schedule names
    • Changing schedule times
      • About start and stop times
  • Defining service schedules
  • Configuring ringing service
    • Defining ring groups
    • Defining ringing service schedules
    • Assigning ringing groups to lines
  • Configuring restriction service
    • Notes about restriction service filters
  • Configuring routing service
  • Services matrix
• Chapter 18
• Configuring public networks
  • Simple networking
    • Callers using Business Communications Manager
    • Callers in the public network
    • Callers in the private network
  • Dialing plans for T1 lines
    • Dialing plan using public lines
    • Destination code numbering in a network
  • Other programming that affects public networking
• Chapter 19
• Configuring private networks
  • Private network programming parameters
    • Private networking protocols
    • Keycode requirements
    • Remote access to the network
    • Lines used for networking
    • Other programming that affects private networking
  • Using routing to create networking
  • Using shared line pools to create a network
  • PRI networking using Call-by-Call services
• Chapter 20
• Configuring private networks with SL-1 MCDN
  • System numbering plans
  • Creating tandem private networks
    • Calls originating from the public network
    • Calls originating in the private network
    • Routing for tandem networks
  • Understanding MCDN network features
    • Network Call Redirection Information
    • ISDN Call Connection Limitation
    • Trunk Route Optimization
    • Trunk Anti-tromboning
  • Using SL-1 with MCDN to network with a Meridian system
    • Meridian system requirements
      • Software requirements
    • MCDN networking checklist
    • UDP-specific programming
    • CDP-specific programming
    • An example of a private network with Meridian 1
  • VoIP networking
    • Configuring special IP trunking interoperability
• Chapter 21
• Configuring ETSI QSIG and DPNSS network services
  • Networking with ETSI QSIG
  • ETSI Euro network services
  • DPNSS 1 services
  • DPNSS 1 capabilities
    • DPNSS to Embark connections
  • DPNSS 1 features
    • Three party service
    • Making a conference call
    • Using the diversion feature
      • Restrictions by telephone type
      • Setting Diversion
    • Using the Redirection feature
      • Restrictions by telephone type
      • Setting redirection
    • Executive intrusion
      • Restrictions by telephone type
      • Intrusion levels
      • Programming IPL on a telephone
    • Call offer
      • Call Offer Displays
      • Restrictions by telephone type
      • User actions
    • Route optimization
      • Setting Route Optimization
    • Loop avoidance
      • Programming loop avoidance
  • Private networking with DPNSS
    • Guidelines for creating a private numbering plan with DPNSS
    • Customizing the DPNSS routing service
• Chapter 22
• Configuring centralized voice mail
  • Business Communications Manager as host
  • Meridian system as host
    • CallPilot compatibility
    • Meridian Mail compatibility issues
  • System set up for host Business Communications Manager
  • System set up for satellite systems
  • Configuring the system for centralized voice mail
  • Meridian MCDN call features over PRI SL-1 lines
    • Message Waiting Indication
    • Camp-on
    • Break-in
  • Configuring MWI on DPNSS 1 networks
    • Assigning message centers to a line
      • Programming MWI and MWC
    • Selecting a message center
    • Setting Message Waiting Indication
• Chapter 23
• Configuring Hunt groups
  • How to use Hunt groups
  • Identifying a Hunt group
    • Hunt group modes
  • Hunt group members
    • Adding a Hunt group member
      • Removing a Hunt group member
      • Removing all members from a Hunt group
    • Moving members
  • Programming Hunt group lines
    • Assigning a line to a hunt group
      • Unassigning a line
      • Unassigning all lines
  • Feature operation within Hunt groups
  • Hunt group matrix
  • Monitoring Hunt groups
    • Setting up Silent Monitoring
    • Using Silent Monitor
    • Using Hunt group metrics
• Chapter 24
• Configuring Hospitality Services
  • About the Hospitality feature
    • Hospitality telephone definitions
    • Alarm Time (AL) feature
    • Power failures
  • Setting up Hospitality services
  • Identifying room telephones
  • Identifying Call Permissions
    • Setting room restriction filters
  • Programming Alarm data
    • Setting alarm parameters
    • Configuring for expired alarms
  • Hospitality matrix
  • Using the Hospitality Services Admin telephone
    • Hospitality Services admin alarm feature
    • Setting the state of a room at a telephone
    • Setting room condition
  • Using the Hospitality services room telephone
    • Setting the alarm on a room telephone
      • Change or cancel an alarm time
      • Turn off an alarm
    • Setting the Room condition
• Chapter 25
• Configuring the music source
  • Selecting the music source
  • Configuring BcmAmp
    • Opening the BcmAmp Administration application
    • Loading music onto the Business Communications Manager
      • Restrictions on uploading files
    • Deleting music from Business Communications Manager
    • Adding music to the Play List
    • Removing music from the Play List
    • Using the BcmAmp Player
  • Configuring a Network Device to be the IP Music Source
• Chapter 26
• Configuring the MSC resources
  • Types of MSC resources
    • Signaling channels
    • Media channels
    • DSP resources
    • Voice bus paths
    • Media gateways
  • Rules for managing the MSC resources
    • Signaling channel rules
    • Media channel rules
      • Example of how to estimate peak media channel usage
    • DSP resources rules
    • Voice bus path
    • Media gateways
  • Determining the MSC resources you require
    • ISDN WAN (Dial-up/Nailed-up)
    • DECT mobility
    • Voice Mail and ACD
    • IVR and IVR Fax
    • IP telephones
    • IP Trunks
    • Record of required MSC resources
    • Evaluation
      • Example of a Business Communications Manager configuration
  • Configuring the MSC resources
    • Viewing the MSC information
    • Viewing the MS-PEC configuration
    • Understanding the MSC Minimum and Maximum values
      • Minimum
      • Maximum
    • Viewing the MSC Configuration
    • Changing the MSC configuration
    • Creating a custom MSC configuration
  • DTMF Configuration
  • Changing the DS30 Split
  • Configuring Double Density
• Chapter 27
• Using a wizard to change data parameters
  • Viewing Business Communications Manager resources
  • Using the Network Update Wizard
    • What you need to know
• Chapter 28
• Configuring DHCP
  • DHCP configuration overview
  • Configuring the DHCP Mode
  • Configuring a DHCP Server
  • LAN settings for DHCP Server
    • Configuring Address ranges for a Local Scope
      • Adding an address range
      • Modifying an address range
      • Deleting an address range
    • Configuring Excluded addresses for a Local Scope
      • Adding an excluded address range
      • Modifying excluded address ranges
      • Deleting an excluded address range
    • Configuring Reserved addresses for a Local Scope
      • Adding a reserved address
      • Modifying a reserved address
      • Deleting a reserved address
      • Viewing the Lease Information for a Reserved address
  • Remote Scope
    • Adding a Remote Scope
    • Modifying Remote Scope settings
    • Configuring Remote Scope Address ranges
      • Adding an address range
      • Modifying address ranges
      • Deleting an address range
    • Configuring Remote Scope excluded addresses
      • Adding a excluded address range
      • Modifying excluded address ranges:
      • Deleting an excluded address range
    • Configuring Remote Scope Reserved Addresses
      • Adding a reserved address
      • Deleting a reserved address
    • Remote Scope Lease Information
    • Deleting a Remote Scope
  • Configuring a DHCP Relay Agent
    • Deleting a server from the Server List
  • LAN settings for DHCP Relay Agent
  • Importing and Exporting DHCP data
    • Exporting DHCP data
    • Importing DHCP data
    • Reconciling the DHCP data
• Chapter 29
• Configuring the LAN resources
  • Viewing the LAN resources
  • Configuring LAN resources
    • Setting LAN global parameters
    • Configuring a LAN interface
    • Configuring multiple IP addresses for the LAN interface
      • Adding an additional IP address
      • Modifying an Additional IP Address
      • Deleting an Additional IP Address
    • Viewing LAN performance
• Chapter 30
• Configuring the WAN resources
  • Permanent WAN connection
    • Frame Relay
    • Point-to-Point-Protocol (PPP)
    • Multi-link Point-to-Point Protocol (MLPPP)
    • WAN data compression
  • Viewing WAN resources
  • Setting global WAN parameters
    • Configuring the PPP password list
      • Modifying an existing item on the PPP Password List:
      • Deleting an item from the PPP Password List
  • Configuring the WAN interfaces
    • Configuring WAN summary parameters
    • Setting WAN Line Parameters
    • Setting WAN Sync Parameters
    • Setting WAN Frame Relay Parameters
    • PVC Congestion Control
      • Adding PVC congestion control
      • Modifying PVC congestion controls
      • Deleting a PVC congestion control
    • WAN PPP Parameters
    • Configuring multiple IP addresses for a WAN interface
      • Examples of uses of multiple IP addresses
      • Restrictions when using multiple IP addresses
      • Adding an additional IP address
      • Modifying an Additional IP Address
      • Deleting an Additional IP Address
    • Configuring the DLCI to IP Mapping
      • Adding DLCI to IP Mapping
      • Modifying DLCI to IP Mapping
      • Deleting DLCI to IP Mapping
    • WAN performance
• Chapter 31
• Configuring the Dial Up resources
  • Configuring the dial up global parameters
  • V.90 modem (North America) dial up
    • Enabling and disabling the V.90 modem interface
    • Configuring the V.90 modem interface
  • ISDN dial up
    • Creating an ISDN dial up interface
    • Configuring an ISDN interface
    • Configuring the ISDN channel characteristics
      • Assigning an ISDN dial number and IP address
      • Modifying the characteristics of an existing ISDN channel
      • Deleting an ISDN channel from the ISDN Channel Characteristics list
    • Deleting an ISDN interface
  • Point to Point Protocol on Ethernet (PPPoE)
    • Settings required for PPPoE
    • Installing PPPoE
    • Creating a PPPoE dial up interface
    • Configuring a PPPoE interface
    • Connecting to the Internet Service Provider (ISP)
    • Deleting a PPPoE interface
  • Guidelines for using Remote Dial-in
• Chapter 32
• Configuring DNS
  • Using the Business Communications Manager DNS service
• Chapter 33
• Configuring IP Routing
  • Routing Information Protocol (RIP)
  • Open Shortest Path First (OSPF)
  • IP routing protocol precedence
  • Configuring IP Routing global settings
    • Setting the RIP Global Settings
    • Setting the OSPF Global Settings
  • Configuring IP routing on an interface
    • Configuring RIP parameters on a network interface
    • Enabling the RIP Subnet summary
    • Disabling the RIP Subnet summary
    • Configuring OSPF Parameters on a network interface
    • OSPF NBMA Neighbors
      • Adding OSPF NBMA Neighbors
      • Modifying OSPF NBMA Neighbors
      • Deleting OSPF NBMA Neighbors
    • Static routes
      • Adding a static route to the routing table
      • Modifying the static route configuration
      • Deleting a static route
  • Restarting the router
• Chapter 34
• Configuring IPX Routing
  • Enabling IPX Routing
  • Configuring IPX Routing
  • Configuring IPX routing on an interface
    • Configuring Packet Filters for IPX routing
      • Adding Packet Input filters
      • Modifying Packet Input filters
      • Deleting Packet Input filters
      • Adding Packet Output filters
      • Modifying Packet Output filters
      • Deleting Packet Output filters
    • RIP filters for IPX routing
      • Configuring RIP for IPX Routing
      • Adding RIP Input Filters
      • Modifying RIP Input filters
      • Deleting RIP Input filters
      • Adding RIP Output filters
      • Modifying RIP Output filters
      • Deleting RIP Output filters
    • SAP filters for IPX routing
      • Configuring the SAP for IPX Routing
      • Adding SAP Input Filters
      • Modifying SAP Input Filters
      • Deleting SAP Input Filters
      • Adding SAP Output Filters
      • Modifying SAP Output Filters
      • Deleting SAP Output Filters
    • Static Routes for IPX Routing
      • Adding Static Routes for IPX Routing
      • Modifying Static Routes for IPX Routing
      • Deleting Static Routes for IPX Routing
    • Static Service for IPX Routing
      • Adding a Static Service for IPX Routing
      • Modifying a Static Service for IPX Routing
      • Deleting a Static Service for IPX Routing
• Chapter 35
• Configuring Web Cache
  • Guidelines for using Web caching/Proxy
• Chapter 36
• Configuring QoS monitor
  • How QoS monitoring works
  • Setting the QoS monitor
  • Viewing the QoS Monitor Mean Opinion Score
    • Configuring the logging options
    • Viewing the Mean Opinion Score log
• Chapter 37
• Configuring Net Link Manager
  • Enabling or Disabling Net Link Manager
  • Selecting a permanent WAN link as the primary WAN connection
  • Selecting a dial-up link as the primary WAN connection
• Chapter 38
• Configuring NAT (Network Address Translation)
  • Static NAT
  • Dynamic NAT
  • NAT and IP Firewall filters
  • Managing Business Communications Manager
  • Enabling and disabling NAT
  • Configuring an Interface with NAT
    • Adding Default rules
    • Adding a Rule to an interface
    • Modifying a Rule to an Interface
    • Deleting a Rule to an Interface
    • Configuring the Rule order
    • Examples of common NAT configurations
• Chapter 39
• Configuring NTP Client
  • Configuring the NTP Client settings
  • Starting the NTP Client Service
  • Manually updating the Business Communications Manager time
• Chapter 40
• Virtual Private Networks (VPN)
  • PPTP tunnel notes
  • IPSec tunnel modes
  • PPTP
    • Settings required for PPTP tunnels
      • NAT (Network Address Translation)
      • QoS
      • IP Routing and IPX Routing
      • Filters
      • IP Addresses and DHCP Server
      • DNS Server
    • Changing the PPTP settings
    • Adding a PPTP client
    • Deleting a PPTP client
    • Adding a PPTP tunnel
    • Configuring a PPTP tunnel
      • Add a Destination Network
      • Modifying a Destination Network
      • Deleting a Destination Network
    • Deleting a PPTP tunnel
  • IPSec
    • Encryption
      • Protocol
      • Encryption method
      • Authentication method
    • IPSec capacity restrictions
    • Settings required for IPSec tunnels
      • NAT (Network Address Translation)
      • Dialup ISDN connections
      • Compatibility with Contivity Extranet Switch and Shasta 5000
      • IPSec and PPTP
      • Multiple IP Address restrictions
      • Firewall rules for IPSec Branch Office and Remote User Tunnels
    • Changing the IPSec global settings
    • IPSec Branch Office configuration
    • Adding a Branch Office IPSec Tunnel
      • Adding Local Accessible Networks to the Branch Office IPSec tunnel
      • Adding Remote Accessible Networks to the Branch Office IPSec tunnel
      • Sending all traffic from Local Accessible Networks through the IPSec tunnel
    • Modifying a Branch Office IPSec Tunnel
      • Modifying Local Accessible Networks to the Branch Office IPSec tunnel
      • Modifying Remote Accessible Networks to the Branch Office IPSec tunnel
    • Deleting a Branch Office IPSec tunnel
      • Deleting Local Accessible Networks to the Branch Office IPSec tunnel
      • Deleting Remote Accessible Networks to the Branch Office IPSec tunnel
    • Creating a tunnel between two Business Communications Managers
      • Configuring the first Business Communications Manager
      • Configuring the second Business Communications Manager
    • Creating a tunnel between a Business Communications Manager and a Contivity Extranet Switch v02_61
      • Configuring the Business Communications Manager
      • Configuring the Contivity Extranet Switch
      • Configuring the Business Communications Manager
      • Configuring the Contivity Extranet Switch
    • IPSec Remote User configuration
      • IPSec Remote User Authentication
      • Split Tunneling
    • Adding a Remote User IPSec Tunnel
      • Assigning an IP Address to a Remote User Account
    • Adding a Remote IP Address Pool
      • Modifying a Remote IP Address Pool
      • Deleting a Remote IP Address Pool
    • Adding Remote User Accounts
    • Configuring Remote User Accounts
      • Configuring the DNS/WINS setting for the Remote User Account
      • Adding a Split Tunnel Network
      • Modifying a Split Tunnel Network
      • Deleting a Split Tunnel Network
    • Deleting a Remote User Account
    • Creating Banner Text for a remote user
• Chapter 41
• Policy-enabled networking
  • Policy configuration overview
    • Differentiated Services (DiffServ) overview
      • DiffServ IP Quality of Service (QoS) architecture
      • DiffServ components
      • IP service classes
      • Packet classifiers
    • COPS
    • Policy overview
  • Implementing Quality of Service (QoS)
    • Configuring the QoS Summary parameters
    • Configuring Devices
      • Creating an interface group configuration
      • Modifying an interface group configuration
      • Deleting an interface group configuration
    • Configuring Policy Rules
      • Creating an IP filter configuration
      • Modifying an IP filter configuration
      • Deleting an IP filter configuration
      • Creating an IP filter group entry
      • Modifying an IP filter group configuration
      • Deleting an IP filter group entry
    • Configuring Actions
      • Creating an Action
      • Modifying an Action entry
      • Deleting an Action entry
    • Configuring QoS policies
      • Adding a policy
      • Modifying a policy
      • Deleting a policy
  • Implementing Common Open Policy Services (COPS)
    • Viewing COPS statistics and capabilities
    • Configuring a COPS Client
      • Adding a COPS Client Server entry
      • Modifying a COPS Client Server entry
      • Modifying the COPS Client Server Retry Data
  • Configuring the Policy Agent characteristics
• Chapter 42
• Configuring IP Firewall Filters
  • Packet filtering
  • Basic (stateless) Packet Filter
  • Stateful Packet Filters
  • IP Firewall filters and NAT
  • Viewing and changing the status of Firewall Filters
  • Configuring IP Firewall Filters for an interface
    • Adding Default Rules
    • Adding an Input Filter for a Firewall Filter Interface
    • Modifying an Input Filter for a Firewall Filter Interface
    • Deleting an Input Filter for a Firewall Filter Interface
    • Configuring the order of the Input Filters for an interface
    • Adding an Output Filter for a Firewall Filter Interface
    • Modifying an Output Filter for a Firewall Filter Interface
    • Deleting an Output Filter for a Firewall Filter Interface
    • Configuring the order of the Output Filters for an interface
  • Accessing Unified Manager through the Firewall
  • Firewall rules for Business Communications Manager with Dialup interfaces
• Defining region-based defaults
  • Region-based system settings
    • Core software and regions
    • Languages
    • Caller ID displays
    • Companding Law by region
    • Mobility services by region
    • Media bay module availability by region
    • FEM-trunk module combinations by region
    • PRI line protocol support, by region
    • Supported ISDN line services
    • Defining time zones by country and language
    • System feature defaults
    • Dialing plan defaults
  • BRI and PRI line types
  • CallPilot regions
• System Features
  • Business Communications Manager feature codes
  • Button programming features
• ISDN overview
  • Welcome to ISDN
    • Analog versus ISDN
    • Types of ISDN service
    • ISDN Layers
    • ISDN bearer capability
  • Services and features for ISDN BRI and PRI
    • PRI services and features
    • BRI services and features
      • Network name display
      • Name and number blocking (ONN)
      • Call by Call Service Selection for PRI
      • Emergency 911 dialing
      • 2-way DID
      • Dialing plan and PRI
  • ISDN hardware
    • PRI hardware
    • BRI hardware
      • S Reference Point
      • T Reference Points
    • Clock Source for ISDN
    • ISDN BRI NT1 equipment
  • ISDN standards compatibility
  • Planning your ISDN network
  • Ordering ISDN PRI
    • Ordering ISDN PRI Service in Canada
    • Ordering ISDN PRI Service in United States
    • Ordering ISDN PRI Service Outside of Canada and the United States
  • Ordering ISDN BRI
    • Ordering ISDN BRI Service in Canada
    • Ordering ISDN BRI Service in the United States
    • Ordering ISDN BRI Service Outside Canada or the United States
  • Supported ISDN Protocols
  • ISDN Programming
    • Program PRI Resources
    • Programming ISDN BRI Resources
    • Program PRI Lines
    • Program ISDN BRI Lines
    • Program Direct Inward System Access (DISA) on PRI Lines
      • Method 1:
      • Method 2: (North America only)
    • Program ISDN Equipment
      • Terminal equipment for BRI Cards
      • Devices on an S loop (BRI cards only)
      • S or LT Loop DN
      • D-packet Service (BRI only)
• Glossary
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
• Index