Avaya K155 IP Phone User Manual Using Avaya Vantage and Avaya Vantage Basic

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Document Description	User Manual
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Date Submitted	2018-06-08 00:00:00
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Document Title	Using Avaya Vantage and Avaya Vantage Basic
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Using Avaya Vantage™ and Avaya
Vantage™ Basic
Release 2.0
Issue 1
June 2018
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—May 15, 2018—3:13 PM (UTC)
1 © 2017-2018, Avaya Inc.
2 All Rights Reserved.
73 Licenses
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Using a cell, mobile, or GSM phone, or a two-way radio in close
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proximity to an Avaya IP telephone might cause interference.
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License types
Designated System(s) License (DS). End User may install and use
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1 Copyright
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24 Third Party Components
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99 “Toll Fraud” is the unauthorized use of your telecommunications
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The following applies only if the H.264 (AVC) codec is distributed with117
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the product. THIS PRODUCT IS LICENSED UNDER THE AVC
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REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC 121
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A 122
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO 123
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS124
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,125
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58 THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
59 HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT 130
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138
72 WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
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You acknowledge and agree that it is Your responsibility for
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98 Preventing Toll Fraud
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57 Service Provider
AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES
THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY
AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729
CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE
WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS
LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR
THE PERSONAL USE OF A CONSUMER OR OTHER USES IN
WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE
VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC
VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED
BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR
WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO
PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE
IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION
FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE
OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://
WWW.MPEGLA.COM.
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
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Security Vulnerabilities
Information about Avaya’s security support policies can be found in
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Suspected Avaya product security vulnerabilities are handled per the
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Downloading Documentation
For the most current versions of Documentation, see the Avaya
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Contact Avaya Support
See the Avaya Support website: https://support.avaya.com for
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Contact Avaya Support.
Regulatory Statements
Australia Statements
Handset Magnets Statement:
Danger:
135 The handset receiver contains magnetic devices that can
136 attract small metallic objects. Care should be taken to avoid
137 personal injury.
Industry Canada (IC) Statements
75 RSS Standards Statement
1 This device complies with Industry Canada licence-exempt RSS
2 standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including
interference that may cause undesired operation of the
device.
63
64 本製品を安全にご使用頂くため、以下のことにご注意ください。
7 Le présent appareil est conforme aux CNR d'Industrie Canada
8 applicables aux appareils radio exempts de licence. L'exploitation est 65
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9 autorisée aux deux conditions suivantes:
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1. L'appareil ne doit pas produire de brouillage, et
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2. L'utilisateur de l'appareil doit accepter tout brouillage
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radioélectrique subi, même si le brouillage est susceptible 70
d'en compromettre le fonctionnement.
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14 Radio Transmitter Statement
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Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.
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Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
30 This Class B digital apparatus complies with Canadian ICES-003.
31 Cet appareil numérique de la classe B est conforme à la norme
32 NMB-003 du Canada.
33 Radiation Exposure Statement
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This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be colocated or operating in conjunction with any other antenna or
transmitter.
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Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
guidelines are not followed, it may lead to death or
severe injury.
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• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。
72 México Statement
73 The operation of this equipment is subject to the following two
74 conditions:
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1. It is possible that this equipment or device may not cause
harmful interference, and
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2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
79 La operación de este equipo está sujeta a las siguientes dos
80 condiciones:
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1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
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2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
86 Power over Ethernet (PoE) Statement
87 This equipment must be connected to PoE networks without routing
88 to the outside plant.
89 U.S. Federal Communications Commission (FCC) Statements
90 Compliance Statement
91 The changes or modifications not expressly approved by the party
92 responsible for compliance could void the user’s authority to operate
93 the equipment.
94 To comply with the FCC RF exposure compliance requirements, this
95 device and its antenna must not be co-located or operating to
96 conjunction with any other antenna or transmitter.
44 Japan Statements
97 This device complies with part 15 of the FCC Rules. Operation is
98 subject to the following two conditions:
45 Class B Statement
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This is a Class B product based on the standard of the VCCI Council.100
If this is used near a radio or television receiver in a domestic
101
environment, it may cause radio interference. Install and use the
102
equipment according to the instruction manual.
50
51 Denan Power Cord Statement
Danger:
52 Please be careful of the following while installing the
53 equipment:
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• Please only use the connecting cables, power cord, and 115
AC adapters shipped with the equipment or specified by
116
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning, 117
or fire.
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• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
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1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interferences that may cause undesired
operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
1 Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
7 EU Countries
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This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from http://
support.avaya.com or Avaya Inc., 4655 Great America Parkway,
Santa Clara, CA 95054–1233 USA.
14 WiFi and BT transmitter
15
• Frequencies for 2412-2472 MHz, transmit power: 19.84 dBm
16
• Frequencies for 5180-5240 MHz, transmit power: 22.5 dBm
17 General Safety Warning
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19
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
20
• Ensure that you:
21
- Do not operate the device near water.
22
- Do not use the device during a lightning storm.
23
- Do not report a gas leak while in the vicinity of the leak.
24
25
26
- For Accessory Power Supply - Use Only Limited Power
Supply Delta Electronics Inc. model:ADP-30HR B , output:
48Vdc, 0.66A.
27 Trademarks
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The trademarks, logos and service marks (“Marks”) displayed in this
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contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.
38 Avaya is a registered trademark of Avaya Inc.
39 All non-Avaya trademarks are the property of their respective owners.
®
40 Linux is the registered trademark of Linus Torvalds in the U.S. and
41 other countries.
42 Android, Google and Google Play are trademarks of Google Inc.
Contents
Chapter 1: Introduction............................................................................................................ 8
Purpose.................................................................................................................................. 8
Change history........................................................................................................................ 8
™
Chapter 2: Avaya Vantage overview..................................................................................... 9
Supported features................................................................................................................ 10
Wireless handset features................................................................................................ 11
Third party applications.......................................................................................................... 13
New in this release................................................................................................................ 13
™
Chapter 3: Getting started with Avaya Vantage ................................................................. 14
Installing applications............................................................................................................. 14
™
Logging in to and out of Avaya Vantage ................................................................................ 15
™
Locking and unlocking Avaya Vantage .................................................................................. 15
Avaya Smart Lock................................................................................................................. 16
Enabling Avaya Smart Lock............................................................................................. 17
Removing or changing the trusted device.......................................................................... 18
Locking the device manually when Smart Lock is enabled.................................................. 19
Connecting a wireless handset............................................................................................... 19
Turning the wireless handset on and off............................................................................ 20
Chapter 4: Navigation............................................................................................................. 22
Physical device layout........................................................................................................... 22
™
Layout of Avaya Vantage K165 and K175........................................................................ 22
™
Layout of Avaya Vantage K155....................................................................................... 24
Connectors and controls.................................................................................................. 25
Wireless handset layout......................................................................................................... 28
Avaya Vantage Basic screen navigation.................................................................................. 28
Dial pad screen............................................................................................................... 28
Contacts screen.............................................................................................................. 30
Call screen..................................................................................................................... 32
Chapter 5: Call management operations.............................................................................. 35
Making audio or video calls.................................................................................................... 35
Making an emergency call................................................................................................ 35
Making an audio or video call using the dial pad................................................................ 36
Making an audio or video call using contacts..................................................................... 36
Making an audio or video call from your Favorites list......................................................... 36
Making an audio or video call using call history.................................................................. 37
Making a second call....................................................................................................... 37
Redialing a number......................................................................................................... 38
Managing calls...................................................................................................................... 38
Answering or declining an incoming call............................................................................ 38
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Contents
Entering digits during a call.............................................................................................. 39
Muting or unmuting a call................................................................................................. 39
Placing a call on hold and resuming the call...................................................................... 40
Toggling between calls..................................................................................................... 40
Transferring a call............................................................................................................ 40
Working with video functionality........................................................................................ 41
Selecting an active audio device....................................................................................... 41
Ending a call................................................................................................................... 42
Viewing call history................................................................................................................ 42
Deleting all call information............................................................................................... 43
Working with conference calls................................................................................................ 43
Starting a conference call................................................................................................. 43
Merging calls to create a conference call........................................................................... 43
Chapter 6: Contact management operations....................................................................... 45
Adding a contact................................................................................................................... 45
Editing a contact.................................................................................................................... 46
Deleting a contact.................................................................................................................. 46
Searching for a contact.......................................................................................................... 47
IP Office contact search options....................................................................................... 47
Setting contact display options............................................................................................... 47
Setting a contact as a favorite................................................................................................ 48
Synchronizing contacts and call history over Bluetooth............................................................. 48
Filtering contacts................................................................................................................... 49
Chapter 7: Customization...................................................................................................... 51
Modifying the ring tone........................................................................................................... 51
Disabling video using the privacy shutter................................................................................. 51
Changing the wallpaper......................................................................................................... 52
Chapter 8: Resources............................................................................................................. 53
Documentation...................................................................................................................... 53
Finding documents on the Avaya Support website............................................................. 53
Viewing Avaya Mentor videos................................................................................................. 54
Support................................................................................................................................ 54
Using the Avaya InSite Knowledge Base........................................................................... 54
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1
Chapter 1: Introduction
Purpose
This document is intended for end users and describes how to use the Avaya Vantage™ Basic
application on an Avaya Vantage™ device. This document also describes setup tasks performed
by end users.
Separate documentation is available for SDK developer applications. This document does not
provide information about SDK applications.
Change history
The following table describes the major changes made in this document:
Issue
Date
Summary of changes
Release 2.0, Issue 1
June 2018
• Added information about the K155 device
throughout the document.
• Updated Supported features on page 10.
• Updated New in this release on page 13.
• Added IP Office login information in Logging in
to and out of Avaya Vantage on page 15.
• Updated the “Navigation” chapter.
• Minor rephrasing throughout the document.
• Added Editing a contact on page 46.
• Added Editing a contact on page 46.
• Updated Filtering contacts on page 49.
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1
Chapter 2: Avaya Vantage™ overview
Avaya Vantage™ is an Android™ device that provides telephony and conferencing functionality.
Avaya Vantage™ combines the advantages of a customizable unified communications solution and a
fully functional Android device. Use the Avaya Breeze™ Client Software Development Kit (CSDK)
and custom applications to integrate communications in business processes on your Avaya
Vantage™ device.
According to your business needs, you can choose from the following Avaya Vantage™ device
variants:
• Avaya Vantage™ K175: Standard device with an 8-inch screen and an integrated camera for full
access to video calls and conferences. You can cover the camera by using a mechanical
camera shutter.
10
11
• Avaya Vantage™ K165: Standard device with an 8-inch screen that does not include an
integrated camera. You can still receive video from other users.
12
13
• Avaya Vantage™ K155: Device with a small 5-inch screen. The device also includes a dial pad
and an integrated camera.
14
15
16
Avaya Vantage™ supports the following communication applications:
17
• Avaya Vantage™ Basic
18
• Avaya Equinox®
19
• Avaya Vantage™ Open
20
21
This document is focused on Avaya Vantage™ Basic usage. For more information about using other
applications, see the following documents:
• For more information about using Avaya Equinox® clients, see Using Avaya Equinox® for
Android, iOS, Mac, and Windows.
22
23
Some features and services are not supported when an Avaya Equinox® client is deployed on
Avaya Vantage™. These feature discrepancies are described in the Avaya Equinox® clients
documentation.
24
25
26
27
• For more information about using Avaya Vantage™ Open, see Using Avaya Vantage™ Open.
Note:
28
29
June 2018
• IP Office Release 11.0 only supports Avaya Vantage™ Basic. IP Office Release 11.0 does
not support other clients, such as Avaya Equinox®, on Avaya Vantage™.
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Avaya Vantage™ overview
• In Release 2.0, the Avaya Vantage™ K155 device only supports Avaya Vantage™ Basic. It
does not support Avaya Equinox® or Avaya Vantage™ Open.
Supported features
Avaya Vantage™ Basic feature
Supported with Avaya Aura®
Supported with IP Office
Make and receive audio calls
Yes
Yes
Caller ID and call information
Yes
Yes
Multiple line support
Yes
Yes1
Feature Access Codes (FACs)2
Yes
Yes
Mute calls
Yes
Yes
Hold calls
Yes
Yes
Transfer calls
Yes
Yes
Forward calls
Yes, through FACs
Yes, through FACs or short codes
Toggle calls
Yes
Yes
Conferencing
Yes
Yes
Missed calls indication
Yes
Yes
Do Not Disturb mode
No
No
Message Waiting Indication
(MWI)
Yes
Yes
Video calls
Yes
Yes
Emergency calls
Yes
Yes3
Off Hook dialing
Yes
Yes
Call logs
Yes
Yes4
Yes
No
Yes
No
Yes
Yes
®
Avaya Aura Device Services
contact services
PPM contacts
™
Local contacts, including Google
and Microsoft Exchange contacts
Table continues…
For multiple line support to work on IP Office, you must enable the Call Waiting On feature for the user account.
Otherwise the connection is treated as a single line.
Avaya Vantage™ Basic does not have any UI representation for the FAC status. For example, if EC500 is enabled in the
Avaya Aura® environment, then the UI of Avaya Vantage™ Basic does not indicate that EC500 is enabled.
In the IP Office environment, you can make an emergency call only when you are logged in to Avaya Vantage™. You
cannot make an emergency call from the Login screen. You can make an emergency call from the Lock screen if the
Lock mode is enabled and an administrator has configured emergency numbers in the 46xxspecial.txt file.
Call logs in IP Office are local to the device.
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Supported features
Avaya Vantage™ Basic feature
Supported with Avaya Aura®
Supported with IP Office
Favorites
Yes
Yes
Only local contacts can be added
to the Favorites list
Presence
No
No
Instant Messaging
No
No
Important:
IP Office Release 11.0 only supports Avaya Vantage™ Basic. Other applications, such as
Avaya Equinox® on Avaya Vantage™, are not supported.
Wireless handset features
A wired or wireless handset can optionally be used with Avaya Vantage™. The following section
describes the wireless handset features.
Range
13
The handset uses Bluetooth technology. As a Class 2 device, the handset nominal range is 10
meters. In practical use this range might vary depending on the environment. If the handset was
out of range, the connection is reestablished automatically when the handset is back in range.
When the handset is not in range for more than 22 minutes, it turns off to prevent battery
discharge. If the handset was turned off, the connection is reestablished automatically when the
handset is turned on and back in range.
14
Battery service life
10
11
12
16
If used carefully, the expected service life of the battery is several years. Although the battery
capacity is diminished over time, in general it does not affect normal handset use.
17
Battery talk time
15
21
When fully charged, the new battery provides approximately 12 hours of talk time. You might need
to charge the battery before the first use to achieve the full talk time. To prevent damage to the
battery, the protection system does not allow the battery to discharge below a certain point. Avaya
Vantage™ displays the battery charge level on the Notifications panel.
22
Battery standby time
18
19
20
27
When fully charged, the new battery provides approximately 60 hours of standby time. When the
handset is not in range or Avaya Vantage™ is turned off for approximately 22 minutes, the handset
is turned off automatically to save battery. To turn on the handset again, press the Power button
for approximately 2 seconds. The handset is not turned on automatically even if it is returned to
the cradle.
28
Battery charging
23
24
25
26
29
30
31
The handset supports a contactless charging system. To charge the handset, place it in its cradle.
If the battery charge is low, the handset will notify you with warning tones. When you hear the
warning tones, return the handset to its cradle to charge the battery.
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Avaya Vantage™ overview
The handset uses a Lithium-Ion battery with the battery management and protection system. The
protection system allows to prevent the following situations:
• Overcharging.
• Over-discharging.
• Charging if the ambient temperature is higher than 40 °C (102 °F).
Battery recharge time
The battery fully recharges in less than 3 hours. You do not need to fully discharge the battery
before charging.
Battery disposal
10
11
12
13
14
At the end of the service life, remove the battery and deliver it to a battery recycling depot. Do not
dispose of the battery in the normal waste stream.
Wireless handset LED indicator
The blue LED indicator shows the current state of the handset and is also used to indicate user
actions.
Wireless handset state
LED indication
Notes
Wireless handset is in the Pairing
mode.
LED flashes every 0.5 seconds.
Wireless handset exits the Pairing
mode in 150 seconds.
Pairing completed successfully.
LED flashes 10 times at 0.1
seconds rate.
None
Wireless handset is used in a call
LED flashes 3 times every 3
seconds
None
Wireless handset is turned on
and is connected to its base
(Connected mode).
LED flashes 2 times every 5
seconds.
None
Wireless handset is trying to
establish connection to its base
(Linkback mode).
LED flashes every 0.5 seconds.
None
Wireless handset is out of range
and is not trying to establish
connection to its base (Standby
mode).
LED flashes every 5 seconds.
Wireless handset is turned off
after 22 minutes.
Incoming call.
LED flashes 3 times every 7
seconds.
None
Mute.
LED is on and flashes 3 times
every 4 seconds.
None
Wireless handset has been
turned on.
LED flashes 4 times.
None
Wireless handset has been
turned off.
LED flashes 3 times.
None
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Third party applications
Third party applications
You can install third party applications on Google Play™. The system administrator determines the
list of applications that you are allowed to install.
New in this release
Avaya Vantage™ Release 2.0 introduces the K155 device. This device includes a 5-inch screen
and a key pad. Currently, only Avaya Vantage™ Basic is supported on the K155 device.
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1
Chapter 3: Getting started with Avaya
Vantage™
This chapter describes general startup tasks, such as logging in or out, locking your Avaya
Vantage™ device, and enabling the Avaya Smart Lock feature. To enable the Avaya Smart Lock
feature, you must first log in to your device manually.
Installing applications
About this task
You can install applications from Google Play.
Note:
10
• You can use this procedure to install Avaya Vantage™ Basic, Avaya Equinox®, or Avaya
Vantage™ Open if these applications were not pre-installed by your administrator.
11
• Your installation policy might prevent you from installing certain applications.
12
13
14
15
16
Before you begin
• Ensure that you have a Google account to access Google Play.
• Work with your administrator to obtain permission to install applications on your Avaya
Vantage™ device.
Procedure
17
1. On your device open Google Play.
18
2. In the Search bar, enter the appropriate search term and then tap
For example, to find Avaya Vantage™ Basic, enter Avaya Vantage Basic.
19
20
3. From the displayed search results, open the application page.
21
4. Install the application.
22
23
5. (Optional) If you want to set the installed telephony application as your primary telephony
application, contact your administrator.
Some Avaya applications, such as Avaya Vantage™ Basic or Avaya Equinox®, require
additional setup performed by your administrator. Contact your administrator to see if the
installed application requires additional setup.
24
25
26
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Logging in to and out of Avaya Vantage™
Logging in to and out of Avaya Vantage™
About this task
Use this procedure to log in to the Avaya Vantage™ device manually. You can log in to the device
by using either SIP or Avaya Aura® Device Services credentials.
After the first login, you can activate the Avaya Smart Lock feature. The Avaya Vantage™ device
then automatically logs you in when you are within the range of the device while carrying a trusted
device.
Note:
10
11
This procedure is only applicable to Avaya Vantage™ Basic and Avaya Equinox®, but not to
other telephony applications, such as Avaya Vantage™ Open.
Procedure
• To log in, do the following:
1. In Username, enter your SIP or Avaya Aura® Device Services user name.
12
In an IP Office environment, you must enter your SIP extension number.
13
14
2. In Password, enter your user password.
15
3. Tap Login.
If you are using Avaya Aura® Device Services credentials, you might also need to enter
your SIP credentials.
16
17
4. (Optional) At the first login, accept the software license agreement.
18
Avaya Vantage™ displays the Home screen or the main screen of the active telephony
application depending on the settings configured by your system administrator.
19
20
21
• To log out, do one of the following:
22
- Swipe down to open the notification area, and tap Logout ( ).
23
- On the Home screen, tap Logout ( ).
24
- In Settings > System, tap Logout.
26
Related links
Enabling Avaya Smart Lock on page 17
27
Locking and unlocking Avaya Vantage™
25
28
29
30
31
About this task
Use this procedure to lock and unlock the Avaya Vantage™ device manually. You can lock the
device for security and privacy reasons. Locking your phone does not log you out, so you can
continue to receive calls.
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Getting started with Avaya Vantage™
You can activate the Screen Lock feature so that the device is locked automatically after a period
of inactivity. With IP Office deployments, this feature is disabled by default.
You can also activate the Avaya Smart Lock feature. The Avaya Vantage™ device then
automatically unlocks when you are within the range of the device while carrying a trusted
Bluetooth device. When the trusted device goes out of range, the Avaya Vantage™ device is
locked automatically.
Note:
10
This procedure is only applicable to Avaya Vantage™ Basic and Avaya Equinox®, but not for
other telephony applications, such as Avaya Vantage™ Open.
Procedure
• To lock the device, do one of the following:
- Swipe down to open the notification area, and tap Lock ( ).
11
12
13
On the Home screen, tap Lock (
).
• To unlock the device, do the following:
14
1. On the locked screen, swipe up to open the login prompt.
15
2. In the Enter Password field, enter your SIP or Avaya Aura® Device Services password.
- If login is performed using SIP credentials, enter the SIP password.
16
- If login is performed using Avaya Aura® Device Services credentials, enter the Avaya
Aura® Device Services password.
17
18
3. Tap
19
When the device is unlocked successfully, Avaya Vantage™ displays the Home screen or the
main screen of the active telephony application depending on the settings configured by your
system administrator.
20
21
22
24
Related links
Enabling Avaya Smart Lock on page 17
25
Avaya Smart Lock
23
30
When Avaya Smart Lock is enabled, the Avaya Vantage™ device can automatically get unlocked
and log you in without the need to enter your account credentials. The automatic login or unlock
happens based on the proximity of the device to a trusted Bluetooth device. When the trusted
device goes out of range, the Avaya Vantage™ device is locked automatically, and if configured,
you are automatically logged out of the device.
31
You can have your phone stay unlocked whenever it is connected to a trusted device.
26
27
28
29
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Avaya Smart Lock
Bluetooth device as the trusted device
You can choose any Bluetooth device, such as Bluetooth headsets, watches, or Bluetoothenabled Android smart phones, as the trusted device. However, you cannot select the Avaya
Vantage™ wireless Bluetooth handset as the trusted device. When choosing your trusted device,
avoid using a device that is always with your Avaya Vantage™ device. For example, if you always
have a Bluetooth keyboard and mouse with Avaya Vantage™, do not use this as your trusted
device.
Note that only one device can be set as the trusted device.
Bluetooth connectivity range
12
The Bluetooth connectivity range can vary based on factors, such as your device model, the
Bluetooth device, and the current environment. Bluetooth connectivity of the Avaya Vantage™
device can be up to 10 meters.
13
Avaya Smart Lock vs. Google Smart Lock
10
11
15
• Avaya Smart Lock can automatically log you in or out of the Avaya Vantage™ device. Google
Smart Lock does not support this capability.
16
• Google Smart Lock does not support an Android smart phone as the trusted device.
14
17
18
19
Enabling Avaya Smart Lock
About this task
22
Use this procedure to enable the Avaya Smart Lock feature. You can set your Avaya Vantage™
device to automatically unlock in certain circumstances, so you do not need to manually unlock
the device with your PIN or password.
23
Before you begin
20
21
24
• On the Avaya Vantage™ device, turn on Bluetooth.
25
• Pair a Bluetooth device to use as your trusted device.
26
27
Procedure
To enable the Avaya Smart Lock feature, do the following:
28
1. Open the Settings menu.
29
2. Tap Security > Trust agents.
30
3. Turn on Avaya Smart Lock and tap Back ( ).
By default, Google Smart Lock is enabled on Avaya Vantage™. Since you can enable only
one trust agent at a time, Google Smart Lock is disabled automatically when you enable
Avaya Smart Lock.
31
32
33
34
35
To set up automatic unlock options and add the trusted device, do the following:
4. Tap Security > Avaya Smart Lock.
Avaya Smart Lock or Google Smart Lock are available only when the Screen lock
feature is enabled.
36
37
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Getting started with Avaya Vantage™
5. Enter the password that you use to log in and unlock Avaya Vantage™.
6. In the Avaya Smart Lock menu, select one of the following lock options:
• Unlock/Lock: When the trusted device is within range, the Avaya Vantage™ device
unlocks automatically. When the trusted device goes out of range, the Avaya Vantage™
device is locked automatically.
• Login and Unlock/Logout: When the trusted device is within the range, the Avaya
Vantage™ device unlocks, and if required, logs you in automatically. When the trusted
device goes out of range, the Avaya Vantage™ device is locked and you are
automatically logged out of the device.
After a logout, another user can log in to the device. When a new user logs in, all
previous user data is wiped.
10
11
12
13
14
7. Tap Trust Device.
8. On the list of paired and connected devices, tap the device that you want to select as the
trusted device.
On the Lock screen, you see the Lock ( ) icon with a pulsing circle at the bottom. The
icon indicates that the device is unlocked. When the trusted device is within range, the
device remains unlocked until you manually lock it.
15
16
17
18
19
To access the device Home screen from the Lock screen, do the following:
9. Swipe up the
You see the
20
icon.
icon only when Smart Lock is set up and the trusted device is within range.
21
22
23
Removing or changing the trusted device
Procedure
24
1. Open the Settings menu.
25
2. Tap Security > Avaya Smart Lock.
26
3. Enter the password that you use to log in and unlock Avaya Vantage™.
27
4. Tap Trust Device.
28
5. On the list of paired and connected devices, do one of the following:
29
• To select a new device as the trusted device, tap the device name.
30
• To remove the trusted device, tap None.
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Connecting a wireless handset
Locking the device manually when Smart Lock is enabled
About this task
Use this procedure to manually lock your Avaya Vantage™ device when Avaya Smart Lock is set
up and the trusted device is within range.
When the trusted device is within range, tapping Lock (
) from the Home screen or from the
notification area does not lock the device. The device displays the Lock screen with the Lock (
icon.
Procedure
10
On the Lock screen, tap the Lock (
11
The device stays locked until you manually unlock it with your account password.
12
13
) icon.
Connecting a wireless handset
About this task
16
Use this procedure to connect or pair a wireless handset with your Avaya Vantage™ device. You
cannot use the wired handset after you connect the wireless handset. You can connect only one
wireless handset at a time.
17
You need administrative privilege to remove the pairing with the wireless handset.
18
Before you begin
14
15
19
• Charge the handset battery by placing the handset in the cradle.
20
• Turn off the wireless handset.
21
22
23
Procedure
1. Lift the wireless handset from the cradle, and press and hold the top Power button for at
least 10 seconds to enter the pairing mode.
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Getting started with Avaya Vantage™
To indicate that the handset is in the pairing mode, the handset LED starts flashing.
2. On the Home screen, tap Applications.
3. Tap Settings.
4. Tap Bluetooth.
5. Turn Bluetooth on.
6. In the list of available devices, tap the entry that matches the ID on the handset label.
When pairing is successful, Avaya Vantage™ displays the wireless handset in the list of
paired devices as connected.
10
11
12
13
Result
You can now use your wireless handset for calls as long as the handset is turned on. When the
handset is turned off, you cannot use it for calls, but it is still paired with Avaya Vantage™. When
you turn on the handset the next time, you do not need to repeat the pairing procedure.
14
15
16
17
18
Turning the wireless handset on and off
About this task
Your system administrator might connect an optional wireless handset to your Avaya Vantage™. To
use the handset, you must turn it on.
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Connecting a wireless handset
When the handset is turned on, the handset LED flashes every 5 seconds. When the handset is
not being used on a call and is not in its cradle, it automatically turns off in 60 seconds.
Procedure
To turn the wireless handset on or off, press the Power button for approximately 3 seconds.
- When the handset turns on, the handset LED flashes 4 times.
- When the handset turns off, the handset LED flashes 3 times.
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1
10
Chapter 4: Navigation
Physical device layout
You can choose from the following Avaya Vantage™ device variants:
• Avaya Vantage™ K175: Standard device with an 8-inch screen and an integrated camera for
full access to video calls and conferences. You can cover the camera by using a mechanical
camera shutter.
• Avaya Vantage™ K165: Standard device with an 8-inch screen that does not include an
integrated camera. You can still receive video from other users.
• Avaya Vantage™ K155: Device with a small 5-inch screen. The device also includes a dial
pad and an integrated camera.
11
12
13
14
15
Layout of Avaya Vantage™ K165 and K175
The standard Avaya Vantage™ device resembles a tablet in the portrait orientation. The only
difference in the layout of the Avaya Vantage™ K165 and K175 variants is that K175 comes with
an integrated camera and a mechanical camera shutter.
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Physical device layout
Camera activity indicator (K175 only)
Camera (K175 only)
Camera shutter (K175 only)
Microphone
Message waiting
indicator
Screen
3.5 mm stereo
headset jack
USB Type-C port
Stand
Kensington lock slot
Volume up
Volume down
Speaker
Handset cradle
(optional)
Wired or wireless handset
(optional)
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Navigation
Layout of Avaya Vantage™ K155
Camera activity indicator
Camera
Microphone
Message waiting
indicator
Touch screen
3.5 mm stereo
headset jack
USB Type-A port
Dial pad and
functional keys
Stand
Kensington lock slot
Speaker
Handset cradle
(optional)
Wired or wireless handset
(optional)
Dial pad and functional keys
The Avaya Vantage™ K155 device includes a physical dial pad and functional keys.
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Physical device layout
Video mute
Android navigation keys
Audio mute
Headset
Speaker
Volume
Connectors and controls
The following images show the options available on the Avaya Vantage™ device.
Rear panel
The rear panel contains a power adapter connector, an RJ9 headset port, and dual Ethernet ports
with an internal Ethernet switch.
Power adapter connector
RJ9 analog
headset port
RJ45 PC port
RJ45 PoE LAN port
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Navigation
Note:
Avaya Vantage™ K165 and K175 devices from Release 1.0 only have a single Ethernet port.
Devices with hardware version 5 and later support dual Ethernet ports.
The K155 device has dual Ethernet ports.
K155 devices have an additional wireless module slot at the top-right side of the rear panel. The
wireless module provides Wi-Fi and Bluetooth connectivity.
Slot for wireless module
Right side panel
On Avaya Vantage™ K165 and K175, the right side panel contains a 3.5 mm audio jack socket and
a USB Type-C port.
3.5 mm stereo headset jack
with microphone support
USB Type-C
port
10
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Physical device layout
On Avaya Vantage™ K155, the right side panel contains a 3.5 mm audio jack socket and a USB
Type-A port.
3.5 mm stereo headset jack
with microphone support
USB Type-A
port
Left side panel
On all device variants, the left side panel contains a cordless or corded handset cradle connector.
Handset cradle connector
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Navigation
Wireless handset layout
Power button
LED indicator
Mute
Volume up
Volume down
Avaya Vantage Basic screen navigation
Dial pad screen
The following sections show the Avaya Vantage™ Basic Dial pad screen.
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Avaya Vantage Basic screen navigation
K165 or K175 device
Favorites tab
Contacts tab
Dial pad tab
Profile settings
Call history tab
Voice mail
Redial
Dial pad
Audio call
Video call
On hook button
Audio device selector
Mute
Block outgoing video
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Navigation
K155 device
Favorites tab
Dial pad tab
Contacts tab
Profile settings
Voice mail
Call history tab
Redial
On hook button
Audio device selector
Video call
Audio call
Contacts screen
The following sections show the Avaya Vantage™ Basic Contacts screen.
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Avaya Vantage Basic screen navigation
K165 or K175 device
Contact search
Voice search
Add new contacts
Synch contacts
from paired device
Contact filters
Audio call
Video call
Contacts
list
Synched contact
Favorite contact
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Navigation
K155 device
Contact search
Contact filters
Add contact
Video call
Audio call
Contacts
list
Favorite contact
Synched contact
Call screen
The following sections show the Avaya Vantage™ Basic Call screen.
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Avaya Vantage Basic screen navigation
K165 or K175 device
Second call information
Back to Main screen
Profile settings
Name of the contact
Dial pad
End call
Hold call
Advanced call options
Audio device selector
On hook button
Block outgoing video
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Navigation
K155 device
Second call
information
Profile settings
Name of the contact
Speaker or
On hook
Audio device selector
End call
Hold call
Advanced call options
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1
Chapter 5: Call management operations
You can perform the following key call management tasks:
• Making audio or video calls
• Answering audio or video calls
• Performing call control operations
• Viewing your call history and missed calls
• Working with conferences
Making audio or video calls
10
11
12
13
14
15
Making an emergency call
About this task
Use this procedure to make a call to a preconfigured emergency services number. Your system
administrator can configure the emergency services numbers.
In the Avaya Aura® environment, you can make an emergency call even when you are logged out
of Avaya Vantage™ or when Avaya Vantage™ is in the locked state.
19
In the IP Office environment, you can make an emergency call only when you are logged in to
Avaya Vantage™. You cannot make an emergency call from the Login screen. You can make an
emergency call from the Lock screen if the Lock mode is enabled and an administrator has
configured emergency numbers in the 46xxspecial.txt file.
20
Procedure
16
17
18
21
22
• To make an emergency call from the Login or the Lock screen, in the lower-right corner of the
screen, tap Emergency call and do one of the following:
- To automatically dial the preconfigured emergency number with the highest priority, tap
Auto - dial.
23
24
- To dial one of preconfigured emergency numbers manually, tap Manual dial, enter the
number and then tap .
25
26
With K165 and K175, you must tap the digits on the screen. With K155, use the physical
keypad on the device to dial the number.
27
28
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Call management operations
• To make an emergency call from Avaya Vantage™ Basic, on the Dial pad screen, enter the
emergency number and then tap .
With K165 and K175, you must tap the digits on the screen. With K155, use the physical
keypad on the device to dial the number.
Making an audio or video call using the dial pad
Before you begin
If you are using a handset, lift the handset from the cradle.
Procedure
10
1. Tap the Dial pad tab.
11
2. Enter the telephone number you want to call.
With K165 and K175, you must tap the digits on the screen. With K155, use the physical
keypad on the device to dial the number.
12
13
3. Tap one of the following:
14
15
•
: To make an audio call.
16
•
: To make a video call.
17
18
19
Making an audio or video call using contacts
Procedure
20
1. Tap the Contacts tab.
21
2. Select the required contact.
22
3. Tap one of the following:
23
•
: To make an audio call.
24
•
: To make a video call.
25
26
Making an audio or video call from your Favorites list
27
Before you begin
28
Ensure that you have contacts in your Favorites list.
Note:
29
On IP Office, you cannot add IP Office personal contacts to your Favorites list.
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Making audio or video calls
Procedure
1. Tap the Favorites tab.
2. Select the required contact.
3. Tap one of the following:
•
: To make an audio call.
•
: To make a video call.
Making an audio or video call using call history
Procedure
10
1. Tap the Call History tab.
11
2. Select the required contact or telephone number.
12
3. Tap one of the following:
13
•
: To make an audio call.
14
•
: To make a video call.
15
16
17
18
19
Making a second call
About this task
Use this procedure to make a second call while you are already on a call. You can have up to two
calls at the same time. When one call is active, the other is placed on hold.
Note:
20
21
22
For multiple line support to work on IP Office, you must enable the Call Waiting On feature for
the user account. Otherwise the connection is treated as a single line.
Procedure
23
1. While on a call, tap
24
2. In the Call Features window, tap New Call.
Avaya Vantage™ Basic places the first call on hold and displays the Dial pad screen.
25
26
3. Do one of the following:
• Enter the telephone number you want to call.
27
With K165 and K175, you must tap the digits on the screen. With K155, use the physical
keypad on the device to dial the number.
28
29
• In the Contacts tab, select the required contact.
30
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Call management operations
• In the Favorites tab, select the required contact.
• In the Call History tab, select the required contact or telephone number.
4. Tap one of the following:
•
: To make an audio call.
•
: To make a video call.
After the connection is established, the second call becomes the active call. The first call
remains on hold until you toggle between calls.
Redialing a number
10
About this task
11
Use this procedure to redial the last dialed number.
12
Procedure
13
1.
Avaya Vantage™ displays the last dialed number on the screen.
14
15
2. Tap one of the following:
16
•
: To make an audio call.
17
•
: To make a video call.
You can also redial by double tapping
18
19
On the Dial pad screen, tap
or
Managing calls
20
21
22
23
Answering or declining an incoming call
Procedure
• To answer an audio call, do one of the following:
24
- Tap
25
- Lift the handset from the cradle when you are using a wired or wireless handset.
With K155, after answering the call, you can also use the
toggle between your headset or speaker phone.
26
27
28
on your screen.
• To accept a video call, tap
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and
buttons on the device to
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Managing calls
• To decline a call, tap
Entering digits during a call
About this task
Use this procedure if you need to enter DTMF digits during a call. For example, when you check
your voice mail, you are prompted to enter digits.
Procedure
• With K165 and K175, do the following:
1. While on an active call, tap
The application displays the dial pad.
10
2. Enter the required digits.
11
12
• With K155, use the physical keypad on the device to enter the required digits.
On K155, the application does not display the entered digits on the screen.
13
14
15
16
17
18
Muting or unmuting a call
About this task
Use this procedure to mute or unmute your microphone during an active call. When you are on
mute, the other party cannot hear you.
21
A muted call gets unmuted automatically when you switch to a different audio device during the
call. However, you can perform call operations, such as putting the call on hold or resuming the
call, during a muted call without getting unmuted.
22
Procedure
19
20
23
• To mute yourself during a call:
24
- With K165 or K175, tap
25
- With K155, press the
26
on the screen.
button on the device keypad.
• To unmute yourself:
27
- With K165 or K175, tap .
28
- With K155, press the
29
button on the device again.
• (Optional) On a wireless handset, press the Mute button to mute or unmute yourself.
31
When you mute a call on your wireless handset, the application UI does not indicate that the
call is muted.
32
If you disconnect the call without unmuting the wireless handset, the handset remains muted.
30
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Call management operations
Placing a call on hold and resuming the call
Procedure
• To place a call on hold, tap
• To resume the call, tap
10
Toggling between calls
About this task
Use this procedure to toggle between two calls when one call is active and the other call is on
hold.
Note:
11
12
13
14
For multiple line support to work on IP Office, you must enable the Call Waiting On feature for
the user account. Otherwise the connection is treated as a single line.
Procedure
1. At the top of the Call screen, tap the label of the held call.
The application displays the inactive or held call on the Call screen.
15
16
2. Tap
The inactive call becomes the active call, and the other call is placed on hold.
17
18
19
Transferring a call
20
About this task
24
Use this procedure to transfer a call to another number. A direct transfer, as described in this
procedure, is a blind or unattended transfer. When you perform a blind transfer, you cannot notify
the other party about the transfer and you cannot return to your original call after starting the
transfer procedure.
25
Procedure
21
22
23
26
1. During an active call, tap
27
2. Tap
28
3. Do one of the following:
• Tap Enter a number and then enter the phone number.
29
• Tap Choose a Person and then select the required contact from the Contacts, Call
History, or Favorites list.
30
31
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Managing calls
4. Tap Transfer.
Working with video functionality
About this task
Use this procedure to start, stop, pause and resume video during a call. When you pause your
video, the application stops transmitting your video to the other party. When a video is paused,
you can still receive video from the other party and your audio is still transmitted to the other party.
Note:
• If you switch to another application while on a video call, video will be stopped. To start
video again, switch back to Avaya Vantage™ Basic.
• For privacy reasons, Avaya Vantage™ Basic always pauses outgoing video when the
other party makes a video call or adds video to an existing call. To transmit your video to
the other party, you must enable video manually.
10
11
12
13
Procedure
14
• To start or stop video, tap
15
• To pause or mute video:
and then tap Start Video or Stop Video.
- With K165 or K175, tap
16
The icon becomes blue. You can tap this icon again to resume video.
17
- With K155, press the
18
Press this button again to resume video.
19
20
21
22
Selecting an active audio device
About this task
24
By default, Avaya Vantage™ uses speakers to transmit audio. If you have a headset or handset
connected to your device, you can select which audio device to use in a call.
25
Procedure
23
26
27
28
29
• From the Dial pad or Call screen, tap Audio device selector and select the required device
from the list.
• To select your wireless handset as an active audio device when on a call, lift the handset
from the cradle.
Avaya Vantage™ automatically transfers audio to the wireless handset.
30
31
• To select the device speaker when using a wireless handset, do the following:
1. Select the device speaker from Audio device selector.
32
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Call management operations
2. Place the handset in its cradle.
Ending a call
About this task
Use this procedure to end a call.
Note:
10
11
12
If you receive an incoming call while on another call, you cannot end the first call until you
answer or decline the second call.
Procedure
• To end an active call, tap
on the screen.
• If you are using a handset, hang up by placing the handset in its cradle.
Viewing call history
Procedure
13
1. Tap the Call History tab.
14
2. Filter the call history using the following options:
15
• All Calls
16
• Missed Calls
17
• Outgoing Calls
18
• Incoming Calls
19
3. (Optional) To view the call history of the synchronized device:
20
• With K165 or K175, tap
21
• With K155, in the filter options drop-down (
, which is at the top-right side of the contacts list.
), tap Bluetooth Sync.
Avaya Vantage™ Basic displays the call history of the synchronized mobile device in the
Call History tab if:
22
23
24
• Call history sharing is enabled.
25
• The paired mobile device is connected with Avaya Vantage™.
26
27
Related links
Synchronizing contacts and call history over Bluetooth on page 48
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Working with conference calls
Deleting all call information
Procedure
1. Tap the Call history tab.
2. Filter the call history and select Clear All Calls.
3. Tap Delete in the Confirmation dialog box.
Working with conference calls
Starting a conference call
10
About this task
11
Use this procedure to start an audio or video conference call.
Important:
12
13
14
This procedure does not apply to IP Office deployments. With IP Office, you can only merge
calls to create a conference call. Video conference is also not supported with IP Office.
Procedure
15
1. During an active call, tap
16
2. In the Call Features window, tap Add Someone.
17
3. Do one of the following:
• Tap Enter a number and then enter the phone number.
18
• Tap Choose a Person and then select the required contact from the Contacts, Call
History, or Favorites list.
19
20
21
4. Tap Add Someone.
A call is placed to the selected participant. When the participant answers, the conference
starts.
22
23
24
25
Merging calls to create a conference call
26
About this task
27
Use this procedure to merge two calls to create a conference call.
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Call management operations
Before you begin
You must have two ongoing calls.
Procedure
1. From the Call screen, tap
2. Tap
June 2018
to merge both calls into a conference call.
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1
Chapter 6: Contact management operations
Adding a contact
About this task
Use this procedure to add new contacts in Avaya Vantage™ Basic. You can save a personal
contact in the local storage or to the enterprise directory. In the IP Office environment, you can add
a personal contact to the IP Office personal directory.
In Avaya Vantage™ Basic, you can modify and delete personal contacts added to the enterprise or
IP Office personal directory. Any modification to such contacts is synchronized automatically
between Avaya Vantage™ Basic and the enterprise or IP Office personal directory.
12
Note that Avaya Vantage™ deletes local contacts data when another user logs in to the device. To
store local contacts data, enable data backup and provide a backup account in the Settings
menu.
13
Procedure
10
11
14
1. Tap the Contacts tab.
15
2. Tap
16
3. Choose one of the following options:
17
• Local Contact: To store the contact locally on the device.
18
• Enterprise Contact: To add the contact to the Avaya Aura® enterprise directory.
19
• Personal Contact: To add the contact to the IP Office personal directory.
Either the Enterprise Contact or the Personal Contact option is available depending on
the environment in which the device is installed.
20
21
22
4. In the First Name and Last Name fields, enter the name of the new contact.
23
5. Do the following to add the phone number of the contact:
24
a. Tap Add phone number.
25
b. In the drop-down list, select the appropriate phone category.
26
c. In the Phone field, enter the phone number.
You must provide at least one phone number for each contact.
27
Use the on-screen keyboard to enter contact details. Do not use the physical keypad on
the K155 device.
28
29
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Contact management operations
6. (Optional) Repeat the previous step to add more phone numbers for the contact.
7. (Optional) Add other information about the contact, such as the job title, company name,
and address.
8. Tap Done.
The contacts and their details are displayed in your Contacts list.
Editing a contact
About this task
Use this procedure to edit the details of a contact.
11
You can modify local contacts and personal contacts added to the enterprise or IP Office personal
directory. Any modification to personal contacts is synchronized automatically between Avaya
Vantage™ Basic and the enterprise or IP Office personal directory.
12
Procedure
10
13
1. Tap the Contacts tab.
14
2. In the contacts list, tap the contact that you want to edit.
15
3. On the Contact Details page, tap Edit.
16
4. Tap the field that you want to edit.
17
5. Use the on-screen keyboard to modify the information.
18
6. Tap Done.
19
Deleting a contact
20
About this task
21
Use this procedure to delete a contact from the contacts list.
23
You can delete local contacts and personal contacts added to the Avaya Aura® enterprise or IP
Office personal directory.
24
Procedure
22
25
1. Tap the Contacts tab.
26
2. In the contacts list, tap the contact that you want to delete.
27
3. On the Contact Details page, tap Delete.
28
4. Tap Yes to confirm the action.
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Searching for a contact
Searching for a contact
About this task
Use this procedure to search for a contact.
In the IP Office environment, IP Officesystem contacts are visible only through search.
Procedure
1. Tap the Contacts tab.
2. On K155, tap the
3. In the Search field, start typing the name of the contact that you want to look for.
icon.
The application displays all relevant contacts.
10
11
12
13
14
IP Office contact search options
In the IP Office environment, Avaya Vantage™ Basic and the standard Contacts application ( )
available on the Avaya Vantage™ device support centralized IP Office directory contact search,
which includes the following:
15
• IP Office system contacts across a small community network (SCN).
16
• IP Office hunt group contacts across a small community network (SCN).
17
• IP Office external contacts in the LDAP, system, and HTTP directories configured in IP Office.
18
19
Setting contact display options
About this task
21
Use this procedure to modify how contact names are displayed in the Contacts list. Contacts can
be displayed with the first name first or with the last name first.
22
Procedure
20
23
1. In Avaya Vantage™ Basic, tap Extension > User Settings.
24
2. Tap Application.
25
26
3. In Display preferences, tap Name display preferences and then select one of the
following options:
• First Name First: To display the contact names with the first name first followed by the
last name.
27
28
• Last Name First: To display the contact names with the last name first followed by the
first name.
29
30
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Contact management operations
4. Tap Name sort preferences and then select one of the following options:
• First Name First: To sort the contact list based on the first name.
• Last Name First: To sort the contact list based on the last name.
Setting a contact as a favorite
About this task
Use this procedure to add a contact to your Favorites list.
Note:
In the IP Office environment, you cannot add IP Office personal contacts to you Favorites list.
Procedure
1. Tap the Contacts tab.
10
2. Tap the appropriate contact.
11
3. In Contact Details, tap
12
13
14
15
16
, which is beside the contact’s name.
Synchronizing contacts and call history over Bluetooth
About this task
Use this procedure to synchronize your mobile phone’s contacts and call history with the Avaya
Vantage™ device over Bluetooth. After the synchronization, you can access all contacts and call
history of the paired phone on your Avaya Vantage™ device when the devices are connected.
20
Contacts from all accounts on your mobile phone, including Google and Facebook, are shared
with the Avaya Vantage™ device, but only so long as the devices remain connected. If Bluetooth
connectivity is lost, the shared phone contacts and call history data is automatically deleted from
the Avaya Vantage™ device.
21
Procedure
17
18
19
22
To pair a mobile phone with the Avaya Vantage™ device, do the following:
23
1. On the mobile phone and the Avaya Vantage™ device, turn on Bluetooth.
24
2. On the Avaya Vantage™ device, tap Settings > Bluetooth.
25
3. In Available devices, tap the name of the mobile phone.
26
4. On the screens of both devices, do the following:
27
a. Verify the displayed passcode.
28
b. Select the option to allow the paired device to access the contacts and call history.
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Filtering contacts
c. Tap Pair.
To synchronize and share contacts and call history from the paired phone, do the following:
5. On the Avaya Vantage™ device, tap Settings > Bluetooth.
6. In Bluetooth Contact & Call History Sharing, enable the following:
• Contact Sharing
• Call History Sharing
The synchronized contacts become available through the following:
• The Contacts tab in the Avaya Vantage™ Basic or Avaya Equinox® application.
• The standard Contacts application on the Avaya Vantage™ device.
The synchronized call history is available on the Call History tab of the Avaya Vantage™
Basic application.
10
11
Note:
12
13
14
15
16
17
18
Any third-party application that is capable of displaying call logs from the default
telephony application can display the call history from the synchronized mobile device.
After the Bluetooth connection is disconnected, if such application is caching the call
history and not clearing the cache, the call history from the synchronized device is
retained.
Filtering contacts
Procedure
19
1. Tap the Contacts tab.
20
2. Filter the contacts using the following options:
21
• All Contacts: To view the local and enterprise contacts.
22
• Enterprise Contacts: To view Avaya Aura® enterprise contacts.
23
• Personal Contacts: To view IP Office personal contacts.
• Local Contacts: To view the contacts stored in the local storage, such as Google or
Exchange contacts.
24
25
26
3. (Optional) To view the contacts of the synchronized device:
27
• With K165 or K175, tap
28
• With K155, in the contacts filter drop-down (
, which is at the top-right side of the contacts list.
), tap Bluetooth Sync.
Avaya Vantage™ Basic displays the contacts of the synchronized device under All Contacts
and Local Contacts if:
29
30
• Contact sharing is enabled.
31
June 2018
Using Avaya Vantage™ and Avaya Vantage™ Basic
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—May 15, 2018—3:13 PM (UTC)
49
Contact management operations
• The paired device is connected with Avaya Vantage™.
Related links
Synchronizing contacts and call history over Bluetooth on page 48
June 2018
Using Avaya Vantage™ and Avaya Vantage™ Basic
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—May 15, 2018—3:13 PM (UTC)
50
1
Chapter 7: Customization
Modifying the ring tone
About this task
Use this procedure to change the default ring tone for incoming calls in Avaya Vantage™ Basic.
You can select from a list of built-in and administrator-downloaded ring tones.
You can change the ring tone in the telephony application but not on the Avaya Vantage™device.
Procedure
1. In Avaya Vantage™ Basic, tap Extension > User Settings.
2. Tap Audio/Video.
10
3. In Ring Preferences, tap Choose Ringtone.
11
4. Select the new ring tone and tap OK.
12
13
14
15
16
Disabling video using the privacy shutter
About this task
On the K175 device, you can physically prevent the camera from capturing video using a privacy
shutter. When you close the shutter, the camera is still on, but it only transmits a black
background. The camera LED is also on, indicating that the camera is working.
Note:
17
18
19
20
21
The K155 device does not include a physical shutter. You can use the video mute button ( )
to disable video.
Procedure
• To disable video capturing, shift the lever located above the camera to the leftmost position
so that the camera is entirely covered with the shutter.
If the shutter does not cover the entire camera, the camera might be able to capture partial
video.
22
23
24
25
• To enable video capturing, shift the lever to the rightmost position so that the shutter does not
cover the camera.
June 2018
Using Avaya Vantage™ and Avaya Vantage™ Basic
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—May 15, 2018—3:13 PM (UTC)
51
Customization
Changing the wallpaper
About this task
Use this procedure to change the default wallpaper on the Avaya Vantage™ device. You can select
an administrator-downloaded wallpaper or any other image file available on the device.
Procedure
1. Tap Settings > Display.
2. Tap Wallpaper.
3. Tap one of the following options available on the device:
• Live wallpapers
10
• Photos
11
• Wallpapers
12
4. Select the new wallpaper and tap Set wallpaper.
June 2018
Using Avaya Vantage™ and Avaya Vantage™ Basic
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—May 15, 2018—3:13 PM (UTC)
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1
Chapter 8: Resources
Documentation
See the following related documents at http://support.avaya.com.
Title
Use this document to:
Audience
Install, configure, and maintain Avaya
Vantage™.
Implementation
personnel
Set up and use Avaya Equinox® clients.
• End users
Deploying
Installing and Administering Avaya
Vantage™
Using
Using Avaya Equinox® for Android,
iOS, Mac, and Windows
™
Using Avaya Vantage Open
• Support personnel
Use Avaya Vantage
™
• End users
• Support personnel
Finding documents on the Avaya Support website
Procedure
1. Navigate to http://support.avaya.com/.
2. At the top of the screen, type your username and password and click Login.
3. Click Support by Product > Documents.
11
4. In Enter your Product Here, type the product name and then select the product from the
list.
12
5. In Choose Release, select an appropriate release number.
10
13
14
6. In the Content Type filter, click a document type, or click Select All to see a list of all
available documents.
For example, for user guides, click User Guides in the Content Type filter. The list
displays the documents only from the selected category.
15
16
17
7. Click Enter.
June 2018
Using Avaya Vantage™ and Avaya Vantage™ Basic
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—May 15, 2018—3:13 PM (UTC)
53
Resources
Viewing Avaya Mentor videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot
Avaya products.
About this task
Videos are available on the Avaya Support website, listed under the video document type, and on
the Avaya-run channel on YouTube.
Procedure
• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one
of the following actions:
- In Search, type Avaya Mentor Videos to see a list of the available videos.
10
- In Search, type the product name. On the Search Results page, select Video in the
Content Type column on the left.
11
12
13
14
• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and
perform one of the following actions:
- Enter a key word or key words in the Search Channel to search for a specific product or
topic.
15
16
- Scroll down Playlists, and click the name of a topic to see the available list of videos
posted on the website.
17
18
Note:
19
20
21
22
23
24
25
Videos are not available for all products.
Support
Go to the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.
26
27
28
Using the Avaya InSite Knowledge Base
The Avaya InSite Knowledge Base is a web-based search engine that provides:
29
• Up-to-date troubleshooting procedures and technical tips
30
• Information about service packs
31
• Access to customer and technical documentation
June 2018
Using Avaya Vantage™ and Avaya Vantage™ Basic
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—May 15, 2018—3:13 PM (UTC)
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Support
• Information about training and certification programs
• Links to other pertinent information
If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you
can access the Knowledge Base without extra cost. You must have a login account and a valid
Sold-To number.
Use the Avaya InSite Knowledge Base for any potential solutions to problems.
1. Go to http://www.avaya.com/support.
2. Log on to the Avaya website with a valid Avaya user ID and password.
The system displays the Avaya Support page.
10
3. Click Support by Product > Product Specific Support.
11
4. In Enter Product Name, enter the product, and press Enter.
12
5. Select the product from the list, and select a release.
13
6. Click the Technical Solutions tab to see articles.
14
7. Select relevant articles.
June 2018
Using Avaya Vantage™ and Avaya Vantage™ Basic
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—May 15, 2018—3:13 PM (UTC)
55
Index
active call
entering digits ............................................................... 39
add a contact ....................................................................... 45
answering a call ................................................................... 38
Avaya Smart Lock ................................................................16
enabling ........................................................................ 17
Avaya Vantage Basic
installing ........................................................................14
supported features ........................................................10
Avaya Vantage device layout
K155 ............................................................................. 24
K165 and K175 .............................................................22
Avaya Vantage overview ........................................................9
call history
deleting ......................................................................... 43
viewing ..........................................................................42
call management ................................................................. 35
calls
adding video to a call ....................................................41
answering ..................................................................... 38
ending ...........................................................................42
making a call using a call history .................................. 37
making a call using contacts .........................................36
making a call using dial pad ......................................... 36
making a call using favorites ........................................ 36
making an emergency call ............................................35
making a second call .................................................... 37
toggling between calls .................................................. 40
transferring ................................................................... 40
call transfer
unattended transfer ...................................................... 40
change history ....................................................................... 8
changing default ring tone ................................................... 51
changing wallpaper ..............................................................52
conference call .....................................................................43
merging calls into conference .......................................43
connecting
wireless handset ...........................................................19
connectors and controls .......................................................25
contacts
adding a contact ........................................................... 45
adding to favorites ........................................................ 48
deleting a contact ......................................................... 46
editing a contact ........................................................... 46
filtering .......................................................................... 49
making a call using contacts .........................................36
searching ...................................................................... 47
contacts and call history
June 2018
contacts and call history (continued)
synchronizing ................................................................48
contact search
IP Office ........................................................................ 47
declining a call ..................................................................... 38
delete the call history ........................................................... 43
deleting a contact .................................................................46
device layout ........................................................................22
Avaya Vantage K155 .................................................... 24
K165 and K175 standard Avaya Vantage device ......... 22
disabling video ..................................................................... 51
display
changing wallpaper .......................................................52
document changes ................................................................ 8
DTMF digits ......................................................................... 39
editing a contact ...................................................................46
emergency call .....................................................................35
enabling
Avaya Smart Lock .........................................................17
features ................................................................................10
Google Play applications ..................................................... 13
handset
wireless .........................................................................19
ignoring a call .......................................................................38
InSite Knowledge Base ........................................................54
installing applications ...........................................................14
IP Office contact search .......................................................47
layout
Avaya Vantage K155 .................................................... 24
K165 and K175 standard Avaya Vantage device ......... 22
Using Avaya Vantage™ and Avaya Vantage™ Basic
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—May 15, 2018—3:13 PM (UTC)
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Index
legal notices .............................................................................
locking ..................................................................................15
locking when Smart Lock is enabled ................................... 19
logging in ............................................................................. 15
logging out ........................................................................... 15
unlocking ..............................................................................15
unmuting a call .....................................................................39
making a call
using call history ........................................................... 37
using contacts list ......................................................... 36
using dial pad ............................................................... 36
using favorites list ......................................................... 36
making a call using contacts ................................................36
making an emergency call ................................................... 35
making a second call ........................................................... 37
merging calls into conference .............................................. 43
muting a call .........................................................................39
video
adding video to a call ....................................................41
blocking and resuming ..................................................41
disabling ....................................................................... 51
videos .................................................................................. 54
viewing call history ...............................................................42
wireless handset .................................................................. 19
features ......................................................................... 11
layout ............................................................................ 28
LED indication .............................................................. 12
turning on and off ..........................................................20
new in this release ............................................................... 13
physical layout ..................................................................... 22
placing a call on hold ........................................................... 40
ports .....................................................................................25
redialing a number ............................................................... 38
rejecting a call ......................................................................38
related documentation ......................................................... 53
resuming a call .....................................................................40
ring tone
changing default ring tone ............................................ 51
searching contacts ...............................................................47
second call ...........................................................................37
select active audio device ....................................................41
setting contact display options .............................................47
support .................................................................................54
synchronizing contacts and call history ............................... 48
third party applications .........................................................13
toggling calls ........................................................................ 40
trusted device
changing ....................................................................... 18
removing .......................................................................18
turn on the wireless handset ................................................20
June 2018
Using Avaya Vantage™ and Avaya Vantage™ Basic
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—May 15, 2018—3:13 PM (UTC)
57

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