AwarePoint RM1 RM1 User Manual

AwarePoint Corporation RM1

User Manual

Awarepoint Installation Guide Version 2.3 Awarepoint Software Version 6.4
i Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Change History Version Date Description of Change 2.1 7/27/2009 Baseline release from previous versions. Changed paragraphs 7.1 and 7.2 to add S2U information. 2.2 3/31/2010 Updated to include the S2C/RM1 information and rewrite the regulatory info on sheet ii. Update appliance setup and make editorial comments throughout. 2.3 5/17/2010 Added Regulatory note OET Guide 65C. Updated with new Awarepoint Address
ii Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Copyright Copyright 2010 Awarepoint Corporation, 600 W Broadway, Suite 250, San Diego, CA 92101 All rights reserved. This product or document is protected by copyright and distributed under licenses restricting its use, copying, distribution, and decompilation. No part of this product or document may be reproduced in any form by any means without prior written authorization of Awarepoint and its licensors, if any. Awarepoint, the Awarepoint logo, and Real-Tme Awareness Solution, are trademarks or registered trademarks of Awarepoint Corporation in the United States and in other countries. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. ZigBee is a trademark for the ZigBee Alliance.
iii Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Regulatory Compliance: The Awarepoint devices have received the following agency approvals: Bridge Model B1: FCC ID: UAG-00000000B100 (FCC Part 15.247) Bridge Model B2: FCC ID: UAG-B2 (FCC Part 15.247) IC ID: 7348A-B2 (IS RSS-210, Issue 7) FCC Part 15:2007, Class A (Radiated & Conducted) EN55022:2006, Class A (Radiated & Conducted) ICES-003:2004, Class A (Radiated & Conducted) Sensor Model S1: FCC ID: UAG-00000000R100 (FCC Part 15.247) UL 60950-1:2003 CSA C22.2 No. 60950-1:2003 Sensor Model S2: FCC ID: UAG-S2 (FCC Part 15.247) IC ID: 7348A-S2 (IS RSS-210, Issue 7) UL 60950-1:/R:2007-10 CSA C22.2 No. 60950-1:2003 Sensor Model S2U: FCC ID: UAG-S2 (FCC Part 15.247) IC ID: 7348A-S2 (IS RSS-210, Issue 7) IEC 60950-1:2005 Sensor Model S2C: FCC ID: UAG-RM1 (FCC Part 15.247) IC ID: 7348A-RM1 (IS RSS-210, Issue 7) IEC 60950-1:2005 Tag Model T1: FCC ID: UAG-00000000T100 (FCC Part 15.247) Tag Model T2: FCC ID: UAG-T2 (FCC Part 15.247) IC ID: 7348A-T2 (IS RSS-210, Issue 7) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this Device may not cause harmful interference and (2) this Device must accept any interference received, including Interference that may cause undesired operation. CAUTION: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. CAUTION: S2C and devices with RM1 modules transmits low power microwave energy. Although this energy is not harmful, these devices should be installed 20cm away from a human body to guarantee compliance with maximum allowable permissible exposure. CAUTION: This manual describes installation procedures for electrical equipment. Proper precautions are required. Particular attention should be given to text highlighted with the following symbol:
iv Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Table of Contents 1 Introduction ........................................................................................................... 1Section Page 1.1 Awarepoint Information ................................................................................... 1 1.2 System Operation ............................................................................................ 1 2 Installation Steps ................................................................................................... 4 3 Step #1 – Configure Regions ............................................................................... 5 3.1 Login to the System Manager ......................................................................... 5 3.2 Configuring Regions ........................................................................................ 6 4 Step #2 – Preparing for Installation .................................................................. 15 4.1 System Hardware .......................................................................................... 15 4.2 Tools and Supplies ........................................................................................ 15 4.3 Information .................................................................................................... 17 4.4 What to Bring for an Installation - Checklist .................................................. 18 5 Step #3 – Installing the Appliance ..................................................................... 20 5.1 Awarepoint Appliance .................................................................................... 20 5.2 Information Needed Prior to Installation ........................................................ 22 5.3 Physical Installation ....................................................................................... 22 5.4 Connect to Awarepoint Appliance’s Serial Interface ..................................... 23 5.5 Login to the Awarepoint Appliance ................................................................ 23 5.6 Initial Set-up .................................................................................................. 24 5.7 Configure IP Address .................................................................................... 24 5.8 Configure the DNS ........................................................................................ 25 5.9 Test Configuration ......................................................................................... 25 6 Step #4 – Installing the Bridge ........................................................................... 26 6.1 Awarepoint Bridge ......................................................................................... 26 6.2 Physical Installation ....................................................................................... 30 6.3 Connect to the Serial Interface - B1 Model Only ........................................... 30 6.4 Configure Network Interface – B2 Model Only .............................................. 31 6.5 Place Awarepoint Bridge on Map .................................................................. 33 7 Step #5 – Installing the Sensors ........................................................................ 36 7.1 Awarepoint Sensors ...................................................................................... 36 7.2 Physical Installation ....................................................................................... 37 7.3 Secure Awarepoint Sensors .......................................................................... 37 7.4 Verify the Sensor Connects to the Network .................................................. 37
v Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 7.5 Place Awarepoint Sensor on Map ................................................................. 38 7.6 Optimize Awarepoint Sensor Locations ........................................................ 40 7.7 Deleting Unused Bridges and Sensors from System .................................... 41 8 Step #6 – Installing the Tags .............................................................................. 42 8.1 Awarepoint Tags ........................................................................................... 42 8.2 Batch Create Tags ........................................................................................ 42 8.3 Physical Installation ....................................................................................... 43 8.4 Temperature Tag ........................................................................................... 45 8.5 Sterilizable Tag .............................................................................................. 47 8.6 Optical Sensor Tag ........................................................................................ 50 9 Step #7 – Associating the Tags with Assets .................................................... 52 9.1 Accessing Infopoint ....................................................................................... 52 9.2 Adding Assets ............................................................................................... 53 9.3 Edit Assets .................................................................................................... 54 9.4 Delete Assets ................................................................................................ 55 9.5 View or edit asset types, manufacturers, models and owners ...................... 57 10 Step #8 – System Testing and Quality Control ................................................. 60 10.1 Awarepoint Sensors ...................................................................................... 60 10.2 Awarepoint Bridges ....................................................................................... 60 10.3 Awarepoint Tags ........................................................................................... 60 10.4 Accuracy Testing ........................................................................................... 60 11 Adding Additional Assets After Installation ..................................................... 62 11.1 System Manager ........................................................................................... 62 11.2 Add an Asset to an Existing Asset Type ....................................................... 64 11.3 Add a New Asset Type .................................................................................. 66 11.4 Find an existing asset .................................................................................... 67 12 Troubleshooting .................................................................................................. 68 12.1 Awarepoint Appliance .................................................................................... 68 12.2 Awarepoint Bridge ......................................................................................... 68 12.3 Awarepoint Sensor ........................................................................................ 69 12.4 Awarepoint Tag ............................................................................................. 69 Appendix A – Awarepoint Bridge Web Interface ...................................................... 70 Appendix B – Complete Appliance Configuration Instructions ............................. 72 Connect to Awarepoint Appliance’s Serial Interface ................................................. 72 Login to the Awarepoint Appliance ............................................................................ 73 Verify the system date ............................................................................................... 73
vi Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Configure the Awarepoint Software .......................................................................... 73 Network Configuration ............................................................................................... 73 Proxy Configuration ................................................................................................... 74 Mysql Password Generation ..................................................................................... 75 Root Password .......................................................................................................... 75 Time zone Configuration ........................................................................................... 75 Network Operations Center Registration .................................................................. 76 Test the Awarepoint Appliance ................................................................................. 76 Appendix C – Server Error Codes ............................................................................. 77
vii Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Table of Figures Figure Page Figure 1 - System Diagram ............................................................................................... 2Figure 2 - Launch System Manager .................................................................................. 5Figure 3 - System Manager Login ..................................................................................... 5Figure 4 - System Manager home ..................................................................................... 6Figure 5 - System Manager Positioning Tab ..................................................................... 7Figure 6 - New Campus Dialog Box .................................................................................. 7Figure 7 - Campus Created ............................................................................................... 8Figure 8 - New Building Dialog Box .................................................................................. 8Figure 9 - Building Created ............................................................................................... 8Figure 10 - New Floor Dialog Box ..................................................................................... 9Figure 11 - Floor Created .................................................................................................. 9Figure 12 - Open Image Dialog Box ................................................................................ 10Figure 13 - Floor Image Loaded ...................................................................................... 10Figure 14 - Drawing an Area ........................................................................................... 11Figure 15 - New Room Dialog Box .................................................................................. 11Figure 16 - Area Created ................................................................................................ 11Figure 17 - Positioning: Areas Tab .................................................................................. 12Figure 18 - Set Polygonal Area ....................................................................................... 12Figure 19 - Valid Area ..................................................................................................... 13Figure 20 - Complete Area .............................................................................................. 13Figure 21 - Naming the New Area ................................................................................... 13Figure 22 - Setting Map Scale ......................................................................................... 14Figure 23 - Enter Segment Length .................................................................................. 14Figure 24 - Awarepoint Appliance - front view ................................................................ 20Figure 25 - Awarepoint Appliance Diagram - Rear (Dell PowerEdge 1950) ................... 20Figure 26 - Awarepoint Appliance Diagram - Front (Dell PowerEdge 1950) ................... 21Figure 27 - Tera Term Serial Port Setup ......................................................................... 23Figure 28 - Awarepoint Bridge B1 ................................................................................... 26Figure 29 - Awarepoint B1 Bridge Connectors ................................................................ 26Figure 30 - B2 Bridge ...................................................................................................... 27Figure 31 - Entering the Bridge Menu ............................................................................. 27Figure 32 - Auto-Negotiation Link ................................................................................... 27Figure 33 - DHCP option ................................................................................................. 28Figure 34 - Static IP Address .......................................................................................... 28Figure 35 - Subnet Mask ................................................................................................. 28Figure 36 - Default Gateway ........................................................................................... 28Figure 37 - Auto Discover Server .................................................................................... 28Figure 38 - Bridge Connected to the Appliance .............................................................. 29Figure 39 - Bridge Information ........................................................................................ 29Figure 40 - Tera Term Serial Port Setup ......................................................................... 30Figure 41 - B2 Enter for Settings & Tools ....................................................................... 31Figure 42 - B2 Menu ....................................................................................................... 31Figure 43 - Auto-Negotiation Link ................................................................................... 32Figure 44 - DHCP option ................................................................................................. 32Figure 45 - Auto Discover Server .................................................................................... 32Figure 46 - Save Settings for B2 Bridge .......................................................................... 32Figure 47 - No Settings Were Changed .......................................................................... 33
viii Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 48 – Bridge Icons ................................................................................................. 33Figure 49 - Placing Awarepoint Bridge ............................................................................ 34Figure 50 - Placing Awarepoint Bridge Using B Button .................................................. 34Figure 51 - R1 Sensor ..................................................................................................... 36Figure 52 - S2 Sensor ..................................................................................................... 36Figure 53 - S2U Sensor .................................................................................................. 36Figure 54 - Placing Awarepoint Sensors ......................................................................... 38Figure 55 - Placing Awarepoint Sensors using S button ................................................. 39Figure 56 - Adding Comments to Sensors ...................................................................... 39Figure 57 - Placing All Awarepoint Sensors .................................................................... 40Figure 58- Bowtie Network .............................................................................................. 40Figure 59 – Sensors and Signal Strength ....................................................................... 41Figure 60 - T1 Tag .......................................................................................................... 42Figure 61 - T2-A Tag ....................................................................................................... 42Figure 62 - Batch Create Tags in Status Server ............................................................. 43Figure 63 - Tag Zip Tie Attachment ................................................................................ 44Figure 64 - Tag Double-Sided Tape Attachment ............................................................ 44Figure 65 - Creating Temperature Tag Mode ................................................................. 45Figure 66 - Assigning Tags to a Mode ............................................................................ 46Figure 67 - Temperature Tag Installation with Service Loop .......................................... 47Figure 68 - Autoclave Tag ............................................................................................... 47Figure 69 - Autoclave Tag on Outside of Tray ................................................................ 47Figure 70 - Autoclave Tag in Bracket .............................................................................. 48Figure 71 - Autoclave Tag Removed from Bracket ......................................................... 48Figure 72 - Creating Sterilizable Tag Mode .................................................................... 49Figure 73 - Assigning Tags to a Mode ............................................................................ 49Figure 74 - Sterilizable Tag Installation ........................................................................... 50Figure 75 - Infopoint Login .............................................................................................. 52Figure 76 - Infopoint Main Page ...................................................................................... 53Figure 77 - Assets Tab .................................................................................................... 53Figure 78 - Manage Assets ............................................................................................. 53Figure 79 - Asset Information .......................................................................................... 54Figure 80 - Tag MAC drop-down list ............................................................................... 54Figure 81 - Manage Assets ............................................................................................. 57Figure 82 - Accuracy Testing in Status Server ................................................................ 61Figure 83 - Viewing Accuracy Test Results .................................................................... 61Figure 84 - Download System Manager .......................................................................... 62Figure 85 - System Manager Login ................................................................................. 62Figure 86 - Asset Manager .............................................................................................. 64Figure 87 - Asset Type properties ................................................................................... 64Figure 88 - Asset Properties ........................................................................................... 65Figure 89 - List of Tags ................................................................................................... 65Figure 90 - Offline Asset Manager .................................................................................. 66Figure 91 - New Asset Type dialog box .......................................................................... 66Figure 92 - Offline Asset Manager .................................................................................. 67Figure 93 - Find Assets dialog box .................................................................................. 67Figure 94- Awarepoint Bridge Web Interface .................................................................. 70Figure 95 - Awarepoint Bridge Password Prompt Dialog Box ......................................... 70Figure 96 - Awarepoint Bridge Statistics Page ................................................................ 71Figure 97 - Tera Term Serial Port Setup ......................................................................... 72
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Introduction 1 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 1 Introduction This system installation manual is for use by an Awarepoint employee or Awarepoint trained service provider who intends to install the Awarepoint Real-time Awareness Solution. This document describes how to install the Awarepoint Real-time Awareness Solution. This allows users to easily locate tagged equipment using any web browser (Internet Explorer, Mozilla Firefox, etc.). The Awarepoint Real-time Awareness Solution is a suite of software and hardware that can track the location, status and movement of Awarepoint tagged equipment and people inside a facility. The system software consists of Awarepoint Appliance resident software and various applications that are accessible from any web browser. The system hardware consists of an Awarepoint Appliance, Awarepoint Bridges, Awarepoint Sensors, and Awarepoint Tags. 1.1 Awarepoint Information Contact Awarepoint for further information. Fax: (858) 535-1808 Toll-Free: 1-888-TAG-IT-NOW (888-824-4866) www.awarepoint.com Email Awarepoint: support@awarepoint.com 1.1.1 Document Conventions Button names will be bold. Menu items will be in italics Tabs will be in italics. 1.2 System Operation The Awarepoint Real-time Awareness Solution consists of several components as shown in the diagram below. The parts of the system that require installation include Awarepoint Tags, Awarepoint Sensors, Awarepoint Bridges, and the Awarepoint Appliance. The Awarepoint Appliance contains all software necessary for system operation.
Introduction 2 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 1 - System Diagram The Tag is a wireless device that is attached to equipment so that the equipment may be located by the Awarepoint system. Although Tags attach to the asset in a variety of ways, they are most commonly attached by zip-ties or high strength double-sided tape. The Tags broadcast short messages periodically. If the Tag is moving, the default update rate is seconds. If it is stationary, the default update rate is 10 minutes. These values may be changed in the System Manager application. The Sensors receive the messages broadcast by Tags. The Sensor measures the signal strength received from the pulse (message), and transmits this data (Tag ID and signal strength emitted from the Tag) to the Bridge. If the Bridge is not within direct range of the Sensor, the Sensor sends the data to another Sensor and so forth until it reaches the Bridge. In this manner, the Sensors form the Awarenet wireless mesh network. This network is “self-healing” so if a Sensor is removed or otherwise compromised, other Sensors will route around it. Sensors also periodically broadcast messages to each other. These Sensor messages are used to calibrate the positioning engine. The Bridge connects the Awarenet wireless mesh network with the Awarepoint Appliance via the facility’s Local Area Network (LAN). The Bridge contains a wireless network interface similar to what is inside the Sensor as well as a wired Ethernet interface. The B1 Bridge is configured with a serial interface. The B2 Bridge is equipped with an LCD menu interface for configuration (do not use the serial interface on the B2 Bridge). Tags, Sensors, and Bridges also periodically check the Awarepoint Appliance for updated configuration information or firmware updates. All three products can remotely update their firmware.
Introduction 3 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation The System is configured using the System Manager, a Java application that runs on a PC connected to the facility LAN. The System Manager may be downloaded from the Awarepoint Appliance or from the Network Operations Center.
Installation Steps 4 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 2 Installation Steps To meet your goal of performing a successful Awarepoint installation, carry out the following steps in this order. Step #1 Configuring Areas Step #2 Preparing for Installation Step #3 Installing the Appliance Step #4 Installing the Bridge Step #5 Installing the Sensors Step #6 Installing the Tags Step #7 Associating Tags with Assets Step #8 System Testing and Quality Control
Step #1 – Configure Regions 5 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 3 Step #1 – Configure Regions Normally this step is performed first. Maps are created, loaded and configured before the physical installation begins at the customer site. It is extremely important to determine the areas ahead of time. Each floor area needs to be discussed with the customer before beginning this step. If the customer asks for areas to be reconfigured after the initial configuration, the rooms will have to be deleted and redrawn, which is difficult and very time consuming. Planning ahead will optimize your time and your relationship with the customer. You must have a digital map of the facility in one of the following formats: JPG, GIF, PNG. PNG is preferred, with dimensions of 2500 x 2500 pixels. The recommended image size is 2-4 MB, but must be less than 8 MB. 3.1 Login to the System Manager Access System Manager via the Network Operations Center (NOC). This can be done without being on the Local Network. To do this, open a web browser and Navigate to http://aps.awarepoint.com/SystemManager and choose Launch System Manager. Figure 2 - Launch System Manager At the login screen, enter your Awarepoint Network Operations Center username and password. Figure 3 - System Manager Login Choose the Login button.
Step #1 – Configure Regions 6 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 3.1.1 System Manager Home After you login, you should see the System Manager home screen: Figure 4 - System Manager home 3.2 Configuring Regions Under the Positioning tab, choose the Reigions tab to configure Regions. The Awarepoint System Manager uses a Campus/Building/Floor/Region/Room hierarchy. The first three levels of the hierarchy are required; the last two are optional. Note: The screenshots show other campuses in the system for demonstration purposes only. Your system should not have any other campuses defined.
Step #1 – Configure Regions 7 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 5 - System Manager Positioning Tab 3.2.1 Creating a Campus Choose the New Campus button to create a campus. Enter the name of the Campus (in this example, “VRMF”) and choose OK. Figure 6 - New Campus Dialog Box Select the campus you created (VRMF) in the tree:
Step #1 – Configure Regions 8 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 7 - Campus Created 3.2.2 Creating a Building Choose the New Building button. Enter the name of the Building (in this example, “Atkinson Hall”) and choose OK. Figure 8 - New Building Dialog Box Select the building you created. Figure 9 - Building Created
Step #1 – Configure Regions 9 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 3.2.3 Creating a Floor Choose the New Floor button. Enter the name of the Floor (in this example “5”) and choose OK. Figure 10 - New Floor Dialog Box Choose the Usage type from the drop-down list. Some typical usage types include Psych Floor or Intensive Care. Enter a floor index. The floor index indicates the order the floors will appear in System Manager and Status Server. Without a floor index defined, the floors will be sorted alphabetically by the floor name. Select the floor you created. Figure 11 - Floor Created 3.2.4 Importing an Image for a Floor Choose the Upload Image button and navigate to the digital map of this floor. The best way to ensure that the map can be easily located is to save the desired map to the desktop on the computer being used; then, when searching for the map, simply click desktop and the map can be accessed.
Step #1 – Configure Regions 10 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 12 - Open Image Dialog Box Choose the Open button to select the image. 3.2.5 Creating a Region for a Floor The Awarepoint Appliance will only compute locations inside areas. Therefore, the entire floor must be covered with contiguous areas if you want Tags to be positioned on the floor. You may either draw in multiple areas or draw one area to cover the entire floor. Areas may be created with either the Rectangular Area tool or the Polygonal Area tool. Select the floor you created and choose the Rectangular Area button: Figure 13 - Floor Image Loaded To create a new area, draw an area surrounding the entire floor. (You could also draw any part of the area with the rectangular tool, if the shape permits.)
Step #1 – Configure Regions 11 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 14 - Drawing an Area Give the area a meaningful name such as “main.” Choose OK. Figure 15 - New Room Dialog Box At the main screen, choose the Apply button. Figure 16 - Area Created To create a polygonal area, choose the Polygonal Area tool button.
Step #1 – Configure Regions 12 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 17 - Positioning: Areas Tab Click on the map to set each vertex of the polygonal area. Figure 18 - Set Polygonal Area The green area indicates the outline of the area. If the area is red then it is not valid because it overlaps with other areas.
Step #1 – Configure Regions 13 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 19 - Valid Area To complete the area, click on the starting point. The area will change color to blue when the mouse is over the starting point. Figure 20 - Complete Area After you have completed the area, enter a name for the area. Figure 21 - Naming the New Area Note: Tags will only show up inside areas – you must draw area(s) on the floor where Tags will travel.
Step #1 – Configure Regions 14 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 3.2.6 Setting Map Scale For each floor in the facility, using a laser distance reader, select the longest measurable distance and measure this distance in meters. Record this distance. Open the System Manager and choose the Areas tab. Load the map of the floor to be scaled. On the left side of the map, choose the bottom button Set Map Scale. Figure 22 - Setting Map Scale Find the area on the map where the distance was measured. Click on one end of the measured length. While holding down the mouse button, drag the dotted line to the other end of the measured distance. Release the mouse button. Enter the segment length in meters. Figure 23 - Enter Segment Length
Step #2 – Preparing for Installation 15 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 4 Step #2 – Preparing for Installation 4.1 System Hardware Prior to installation, you will need the following system hardware. 1. Awarepoint Appliance, including: • Y Power Cable • Rack Rails with mounting screws • Bezel • Ethernet Cable (Cat 5 or better, length to be determined by site requirements) 2. Awarepoint Bridge(s), including: • Power Supply • Ethernet Cable (Cat 3 or better, length to be determined by site requirements) – Plug in the ethernet cable and then power. – If the bridge is a B2 bridge and the network is capable of power over Ethernet, the power adaptor is not required. 3. Awarepoint Sensors 4. Awarepoint Tags If you have any questions about current firmware versions for the hardware, please contact an Awarepoint Professional Services engineer. 4.2 Tools and Supplies Hardware Tools Purpose Laptop Computer Barcode Reader Assist with tagging assets Assist with capturing Sensor MACs and Bridge MACs for batch create process Network Analyzer Troubleshoot Bridge network ports and server connection Stainless Steel Zip tie Tool Cinch up the zip ties for secure Sensors and Tags.
Step #2 – Preparing for Installation 16 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Hardware Tools Purpose Security Screw Screwdriver Screwing in secure screws into the modified electrical outlet faceplate for deploying secure Sensors. Torque Screwdriver Used when attaching T2S clips and brackets Multi-head Screwdriver Flat head and Phillips (could only need heads) Network Cable - 15' Network Cable- 3' Network Cable - 7' Laser Distance Measure To determine a distance reference for entering Map Scale into System Manager. Recommend a device capable of reading distances of up to 150 feet. Wire Cutters For trimming plastic zip ties for Tags and Bridge installation. Aluminum Foil Tape and/or Stickers Used when deploying Tags for Tag removal alerts Network Switch Can be used for deployment team to connect to network. Flashlight Powerstrip Serial Cable (USB or 9 pin) Needed to configure B1 Bridges and Connect Server (must have null modem adaptor for server connections). USB is usually needed for the newer notebook computers due to the lack of a serial port. Note: Sometimes the posts on the serial cable connector (that plugs into the B1 Bridge) need to be removed to allow the cable to be plugged into the B1 Bridge. Null Modem Adaptor Used with Serial Cable to connect to the server when a keyboard and monitor is not available to run configuration scripts and troubleshooting Gender Changers Sometimes needed with the serial cable and/or null modem adaptor to connect to the server. Network Cable Locks Used on the network cables for Bridge deployment to keep someone from unplugging the network cable from the Bridge or from the wall jack.
Step #2 – Preparing for Installation 17 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Software Purpose Terminal emulator software (we recommend TeraTerm, available from http://www.tucows.com/preview/195282This software will be used for configuring B1 Bridges ) PuTTY: A Free Telnet/SSH Client http://www.chiark.greenend.org.uk/~sgtatham/putty/ This software will be used for connecting to the server via serial cable. URLs for Awarepoint Software: Make sure you have been given credentials for the site before you arrive. These can be granted by the Vice President of Professional Services. Status Server (view network health): aps.awarepoint.com/status Infopoint (create alerts and manage assets): aps.awarepoint.com System Manager (manage assets and network devices): ▪ If you are on the clients network: http://<IP address of the server>/SystemManager ▪ If you cannot connect to the clients network: http://demo.awarepoint.com/SystemManager Other Purpose Mini first aid kit Assortment of Band-Aids, finger cots, antibiotic ointment, aspirin and/or Ibuprofen Water Bottle Always keep hydrated (however, you need to follow the deployment site's policies regarding beverages in patient and work areas) Plastic Putty Knife Used for removing sensors and tags that have been attached with 3M VHB Tape. 4.3 Information Prior to installation, you will need the following information: 1. Maps for all floors, in paper and electronic format with coverage area outlined 2. Awarepoint Appliance  Root password (needed to run various configuration scripts on the server)
Step #2 – Preparing for Installation 18 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Note: Do NOT Static IP Address, Default Bridge, and Subnet Mask for Ethernet Interface give this password to anyone without the consent of the Vice President of Professional Services.  IP address of Primary and Backup DNS Awarepoint Appliance  Location – 1RU in a standard EIA-310-D rack with front and rear rails, – with power - one (1) NEMA 5-15R power receptacle, and – one Ethernet port 3. Awarepoint Bridge  IP Addressing: DHCP or Static. If using Static addressing then: IP Address, Default Gateway, and Subnet Mask.  IP Address of Awarepoint Appliance  Location, with an Ethernet port that has been tested and configured to work with 10 Base-T, half duplex Ethernet. ( A 10/100 autosense setting should be adequate) For B2 installation4. List of Assets to be Awarepoint Tagged : Auto-negotiation and 100/Full besides 10/Half can be configured. 5. List of Computers to install Searchpoint and Infopoint shortcut(s) on Alternatively, if the customer has a portal used for accessing approved programs and/or URLs, the Searchpoint and Infopoint URLs need to be submitted for approval to be added to the portal. 6. Accuracy Testing Plan 7. Delivery Confirmation Form 4.4 What to Bring for an Installation - Checklist For any system installation, you will need a laptop with the following: ▪ Teraterm software ▪ System Manager ▪ USB to Serial Adapter (if computer doesn’t have a serial port) ▪ Ethernet Cable and Hub ▪ Network Analyzer Tool You will also need paper maps of each area and the IP addresses for each Bridge (if the customer requests the Bridges be configured to have a static IP).
Step #2 – Preparing for Installation 19 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation To install an Awarepoint Appliance you will need the following: ▪ The Awarepoint Appliance ▪ Power cable ▪ Ethernet Cable ▪ Rack Rails ▪ Phillips-Head screwdriver for installing the rails ▪ Serial Cable (if keyboard and monitor are not available) ▪ Null Modem Adapter (if keyboard and monitor are not available) ▪ Gender Changer (F-F) - (if keyboard and monitor are not available) To install an Awarepoint Bridge you will need the following: ▪ The Bridge ▪ Power Supply if not using POE (B2 only) ▪ Ethernet Cable ▪ Network Analyzer ▪ Double-Sided Tape ▪ Wire anchors ▪ Plastic zip ties ▪ Wire Clippers ▪ Cable Locks (optional) ▪ Serial Cable (for B1 only) ▪ Laptop with Teraterm Software (for B1 only) To install an Awarepoint Sensor you will need the following: ▪ The Sensor ▪ Double-Sided Tape strips ▪ Insulated Screwdriver (for removing faceplate) ▪ Stainless steel zip ties and tool ▪ Extra faceplates (in case it requires replacement) To install an Awarepoint Tag you will need the following: ▪ The Awarepoint Tag ▪ Double-Sided Tape squares ▪ Nylon zip-ties ▪ Wire cutters ▪ Aluminum stickers (for Tags that will be used with Tag removal alert)
Step #3 – Installing the Appliance 20 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 5 Step #3 – Installing the Appliance 5.1 Awarepoint Appliance The Awarepoint Appliance is shown. Figure 24 - Awarepoint Appliance - front view The Awarepoint Appliance is a one-rack unit server, nominally configured with redundant hard drives. It uses a Linux based operating system. Note: These drawings depict a Dell PE1950. Other versions of the Awarepoint Appliance may have different configurations Note: Gb2 = eth0, and Gb1 = eth1 Figure 25 - Awarepoint Appliance Diagram - Rear (Dell PowerEdge 1950) 1 remote access controller (optional) 2 serial connector 3 video connector 4 USB connectors (2) 5 Gb1 connector (eth 1) 6 Gb2 connector (eth 0) 7 power supply 1 8 power supply 2 (optional) 9 system status indicator 10 system identification button 11 system status indicator connector 12 left PCI expansion slot (slot 2) 13 center PCI expansion slot (slot 1)
Step #3 – Installing the Appliance 21 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 26 - Awarepoint Appliance Diagram - Front (Dell PowerEdge 1950) 1 Power-on indicator, power button 2 NMI button 3 System identification button 4 LCD display 5 USB connectors (2) 6 Video connector 7 Hard drives 8 Optical drive 5.1.1 Server Specifications Component Detail Base Unit Quad Core Xeon E5405 Processor2x6MB Cache, 2.0GHz, 1333MHz FSB, PE1950 (467-5794) Processor Information,No Second Processor (311-1193) Memory 2GB 667MHz (4X512MB), Single Ranked DIMMs (311-6153) Keyboard No Keyboard Selected (310-5017) Video Card LOM NICs are TOE Ready (430-2968) Video Memory Riser with 2 PCIe Slots for PowerEdge 1950 (320-4648) Hard Drive 73GB 10K RPM Serial-Attach SCSI 3Gbps 2.5-in HotPlug HardDrive (341-3055) Hard Drive Controller PERC6i SAS RAID Controller 2x4 Connectors, Int, PCIe 256MB Cache (341-5781) Operating System No Operating System (420-6320) NIC Dual Embedded Broadcom NetXtreme II 5708 Gigabit Ethernet NIC (430-1762)
Step #3 – Installing the Appliance 22 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Component Detail CD-ROM or DVD-ROM Drive 8X DVD-ROM for PowerEdge 1950 (313-4310) Sound Card Bezel for PE 1950 (313-3937) Speakers 1x4 Backplane for 2.5-inch Hard Drives (311-7957) Additional Storage Products 73GB 10K RPM Serial-Attach SCSI 3Gbps 2.5-in HotPlug HardDrive (341-3055) Feature Integrated SAS/SATA RAID 5 PERC 6/i Integrated (341-5777) Feature Sliding Rapid/Versa Rails and Cable Management Arm,Universal (341-3090) Misc Redundant Power Supply with Dual Cords (310-9928) Misc Power Cord, NEMA 5-15P to C14,15 amp, wall plug, 10 feet / 3 meter (310-8509) 73GB 10K RPM Serial-Attach SCSI 3Gbps 2.5-in HotPlug HardDrive (341-3055) 5.2 Information Needed Prior to Installation ▪ DHCP or Static IP ▪ IP Address, Gateway, and Netmask ▪ DNS server address ▪ USB to PS2 KVM Adapter ▪ Type of power (208v. or 110v.) 5.3 Physical Installation Refer to Dell Systems™ Rack Installation Guide for instructions on how to install the Awarepoint Appliance in the rack. Plug the power cable in to both power supplies and connect the network cable to the “eth0” interface. On the Dell PowerEdge 1950 it is labeled “Gb2.” Eth 1 (Gb1) should remain unconnected. For complete Appliance Installation Instructions, see Appendix C. For a typical configuration, see the following sections.
Step #3 – Installing the Appliance 23 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 5.4 Connect to Awarepoint Appliance’s Serial Interface If you have a keyboard and monitor connected to the Awarepoint Appliance, go to the next section. 1. Start the Appliance, and after it has booted (approx. 5-10 minutes) connect a serial cable with null modem adapter between the Appliance and the computer you will use to configure the Appliance (normally your laptop computer). 2. Open a terminal program (e.g. TeraTerm) and set the serial port on your computer to: ▪ Baud: 38,400 baud ▪ Data Bits: 8 ▪ Parity: None ▪ Stop Bits: 1 ▪ Flow control: None To do this in Tera Term, choose Setup: Serial Port and adjust the settings appropriately for the port on your computer. Note: the Port setting in the image below may be different, depending upon your computer. Figure 27 - Tera Term Serial Port Setup 5.5 Login to the Awarepoint Appliance Press return a few times and you should see the login prompt. Enter: ▪ Username: root ▪ Password: (to be provided by Awarepoint)
Step #3 – Installing the Appliance 24 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 5.6 Initial Set-up Run “awp-network-config.sh” to run the configuration utility. The script displays the main menu.: hostname: aps.awarepoint.com 1) configure hostname 2) configure eth0 3) configure dns 4) test network q) quit 5.7 Configure IP Address Select option 2, “configure eth0” eth0 is enabled using dhcp eth0 Link encap:Ethernet HWaddr 00:0C:29:18:FB:48 inet addr:192.168.1.175 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: fe80::20c:29ff:fe18:fb48/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:2746 errors:0 dropped:0 overruns:0 frame:0 TX packets:154 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:291745 (284.9 KiB) TX bytes:16965 (16.5 KiB) Interrupt:177 Base address:0x1400 1) Use DHCP 2) Manually configure 3) Restart interface 4) Enable Device 5) Disable Device q) quit ▪ If DHCP select option 1, “Use DHCP” ▪ If Static, select option 2, “Manually Configure,” and enter the Awarepoint Appliance’s IP address information. (Note: examples shown below) IP Address: 192.168.1.173 Netmask: 255.255.255.0 Gateway (default route): 192.168.1.1 Press “q” to return to the main menu. When asked to restart the network, choose yes (y). changes were made restart network [y/n]?
Step #3 – Installing the Appliance 25 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 5.8 Configure the DNS 1. From the main menu, select option 3 “configure dns” 2. Change the “local domain name.” 3. Change the “nameservers.” 4. Don’t change the “domain search order” 5. Don’t change the hostname local domain name: ------------- nameserver list: 10.0.1.5 ------------- domain search order: awarepoint.com ------------- 1) change domain name 2) change nameservers 3) change domain search order q) quit 6. Enter Information 7. Press “q” to return to the main menu 5.9 Test Configuration Choose option 4, “test network,” to test the network settings. This will attempt to connect to https://aps.awarepoint.com. If the test is successful then there will be no output.
Step #4 – Installing the Bridge 26 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 6 Step #4 – Installing the Bridge 6.1 Awarepoint Bridge There are two models of Bridges. The Bridge model B1 is shown. Figure 28 - Awarepoint Bridge B1 The B1 Bridge has the following connectors as shown below: Figure 29 - Awarepoint B1 Bridge Connectors The connectors are (left to right) Network Interface, Power Connector, and Serial Port. The Network Interface connects the Bridge to the Ethernet network, according to IEEE standard 802.3. The power connector connects to the Awarepoint power adapter. The Serial Port is used for configuring the Bridge. The serial interface operates on 38,400 baud with 8 data bytes, 1 stop bit, and no parity. The B2 Bridge is shown below. Note: Do not configure the B2 Bridge using the serial cable connection. If a serial cable is connected to a Bridge, it will place the Bridge into a stalled state and will need to be sent back to Awarepoint via RMA. The B2 Bridge is configured by using the LCD interface on the top of the Bridge. Under the LCD are four buttons:
Step #4 – Installing the Bridge 27 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 30 - B2 Bridge ▪ Cursor ▪ Down Arrow ▪ Up Arrow ▪ Enter The Bridge menu can be entered at any time by holding down the Cursor and Enter buttons simultaneously. Figure 31 - Entering the Bridge Menu These are the menu options: ▪ Configuration ▪ Info ▪ Ping ▪ Exit Choose one of the menu options by pressing the Cursor button until it is under the menu option. Press the Enter button to get into the selected menu. Configuration allows the user to configure the below options. ▪ Auto-Negotiation Link – Yes/No Figure 32 - Auto-Negotiation Link
Step #4 – Installing the Bridge 28 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation If No: – Link Speed – 10/100 – Duplex Mode – Half/Full ▪ DHCP – Yes/No Figure 33 - DHCP option If No: – IP Address Figure 34 - Static IP Address – Subnet Mask Figure 35 - Subnet Mask – Default Gateway Figure 36 - Default Gateway ▪ Auto Discover Server – Yes/No Figure 37 - Auto Discover Server
Step #4 – Installing the Bridge 29 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 38 - Bridge Connected to the Appliance If No: – Server IP Address ▪ Save Settings – Yes/No Info allows the user to view the following information about the Bridge. Figure 39 - Bridge Information ▪ Ethernet MAC ▪ Auto-Negotiate Link ▪ Link Speed ▪ Duplex Mode ▪ Use DHCP? ▪ IP Address ▪ Subnet Mask ▪ Default Gateway ▪ Server IP Address ▪ Channel Use the up arrow and down arrow buttons to increment a number higher or lower to achieve the correct number for an IP address, subnet mask, or default gateway. By holding down the Up Arrow or Down Arrow buttons, the user can increment a number by tens.
Step #4 – Installing the Bridge 30 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 6.2 Physical Installation Find a suitable location for the Bridge. Mounting in switch closets is preferred, as the Bridge is less likely to be disturbed. You will need one power outlet and one Ethernet port. Prior to installing the Bridge, read its wireless MAC address from the bottom. Indicate on a paper copy of the map where this Bridge is located along with its MAC address. It is also advised to communicate the wired MAC address to the deployment site’s IT department. Attach double-sided tape to each corner on the bottom of the Bridge and press the Bridge against the surface to affix it. Make sure to “tidy-up” the network and power cords with wire anchors and zip ties as needed. 6.3 Connect to the Serial Interface - B1 Model Only Connect a serial cable between the Bridge and the computer you will use to configure the Bridge (normally your laptop computer). Open a terminal program (e.g. TeraTerm) and set the serial port on your computer to: ▪ Baud: 38,400 baud ▪ Data Bits: 8 ▪ Parity: None ▪ Stop Bits: 1 ▪ Flow control: None To do this in Tera Term, choose Setup: Serial Port and adjust the settings appropriately for the port on your computer. Note – the Port setting in the image below may be different, depending upon your computer. Figure 40 - Tera Term Serial Port Setup
Step #4 – Installing the Bridge 31 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 6.3.1 Configure Network Interface – B1 Model Only 1. Plug the Bridge into the power outlet. 2. Open TeraTermpro and press the Enter button three times. This will initiate the program. 3. On the terminal program you should see boot information. When prompted, press ‘c’ to configure the IP Address settings. At the prompt, enter return to accept the existing MAC address. 4. At the next prompt, if using DHCP to set the IP address of the Bridge then press Y. Otherwise (if you are setting the IP address with a static IP address) press N, and enter the IP Address, subnet mask, and default gateway for this Bridge. 5. Enter the IP Address of the Appliance. The Bridge will proceed to ping the Appliance, test communications with the Appliance, and perform an internal test. If the communications tests fail, change the IP address settings and retry. After verifying network configuration settings, if the Bridge still fails, you may need to use the Network Analyzer to determine the problem with the port. If the internal test (“Zigbee Board test”) fails, replace the Bridge. 6.4 Configure Network Interface – B2 Model Only 1. Plug the Bridge into the Ethernet cable and power outlet. 2. As the Bridge boots, watch for the “Press enter for tools and setting” message on the LCD screen. Press the Enter button once to enter the menu. Figure 41 - B2 Enter for Settings & Tools 3. Press the Cursor button until it is under the Configuration menu. Press the Enter button to go into the configuration menu. Figure 42 - B2 Menu
Step #4 – Installing the Bridge 32 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 4. Follow the steps through the configuration menu to configure the Bridge. Answer the question of “Auto-Negotiate Link?” by using the Cursor button to place the screen cursor under “YES” or “NO.” Press the Enter button to choose the selection and advance to the next screen. Figure 43 - Auto-Negotiation Link 5. If the answer is “NO,” follow the questions to answer “Link Speed” and “Duplex Mode.” 6. Answer the “Use DHCP?” question the same way as the last question. After the selection is made, press the Enter button to take the selection and advance to the next screen. Figure 44 - DHCP option 7. If the answer is “NO,” follow the questions to fill in the IP address, subnet mask and default gateway. 8. Answer the “Auto Discover Server” question in the same manner as the above questions. Press the Enter button to take the selection and advance to the screen. Figure 45 - Auto Discover Server 9. If the answer is “NO,” enter the IP address of the server on the next screen prompt. 10. Answer the “Save Settings” question. After pressing the Enter button, the Bridge will boot with the new settings. Figure 46 - Save Settings for B2 Bridge 11. If the answer is “NO,” the save will be cancelled and the Bridge will boot with the existing settings.
Step #4 – Installing the Bridge 33 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 47 - No Settings Were Changed 12. Once the Bridge has booted, the user can enter the Bridge Menu any time by pressing the Cursor and Enter buttons at the same time once or twice. 6.5 Place Awarepoint Bridge on Map Open the System Manager and choose the Positioning: Configuration tab. Expand the Sensors/Bridges tree and select the floor where the Bridge is located. Expand the unassigned section of the Sensors/Bridges tree. The Bridge you just installed should show up in the Unassigned section of the device tree. If it is functioning correctly, the icon for the Bridge should be blue. Figure 48 – Bridge Icons Drag the Bridge icon onto the map and place it where it is located.
Step #4 – Installing the Bridge 34 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 49 - Placing Awarepoint Bridge Bridges can also be placed using the B button on the left side of the map. This method of placing Bridges on the map is helpful if the list of unassigned Bridges is very long. Choose the B button and then type in the last 5 digits of the Bridge’s MAC address. Choose OK. The Bridge will appear in the center of the map. It can then be moved to the appropriate location. Note: Use caution to only reposition the added Bridge, and not a Bridge that has already been placed on the map. Figure 50 - Placing Awarepoint Bridge Using B Button Choose the Apply button to save the changes.
Step #4 – Installing the Bridge 35 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 6.5.1 Adding a Bridge Location Comment Once a Bridge is on the map, double click the icon of the Bridge to add a comment on the location. The more descriptive the comment (i.e. “2nd Floor – room 232, front wall, under desk”), the easier it will be for a technician to find the Bridge at a later date.
Step #5 – Installing the Sensors 36 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 7 Step #5 – Installing the Sensors Sensors need to be located throughout the coverage area, including along the perimeter. When installing Sensors, begin by installing Sensors near the Bridge and work progressively outward in concentric circles. This will optimize network topology. The preferred sequence of installation is to have the Appliance and Bridges installed and configured properly before installing Sensors. For some installations, the Sensors are added to the system before the site visit. Before adding Sensors, you should check to see if they are already in the system. 7.1 Awarepoint Sensors There are several models of Sensors. Figure 51 - R1 Sensor Figure 52 - S2 Sensor Figure 53 - S2U Sensor The R1 Sensor displays its status with three visual indicators in the form of Light Emitting Diodes (LEDs). The topmost LED indicates network status. Red indicates that the Sensor cannot communicate with any other devices. Yellow indicates that it can communicate with the Bridge but not the Appliance. Green means that it can communicate with the Bridge and Appliance. The middle LED indicates network activity. In normal operation, it will occasionally blink. The bottom LED (blue) indicates power. If the device is plugged into an outlet that has power then it is illuminated. The S2, S2C and S2U Sensor displays its network status with one visual indicator in the form of a Light Emitting Diode (LED). If it is off, then the device is defective or not powered. Red indicates that the Sensor cannot communicate with any other devices. Yellow indicates that it can communicate with the Bridge but not the Appliance. Green means that it can communicate with the Bridge and Appliance.
Step #5 – Installing the Sensors 37 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 7.2 Physical Installation The Sensors are installed in standard electrical power receptacles. Prior to installing the Sensor you must locate a powered outlet. Verify that the receptacle has power by using an electrical tester. For S2C and S2U Sensors, use the appropriate approved power cord matching the receptacle. 7.3 Secure Awarepoint Sensors Unless otherwise directed by Project Manager, the preferred method of securing Sensors to outlets is to use 3M VHB double sided tape to affix Sensors to electrical outlet. Apply double-sided tape strip to the top of the output faceplate and install the Sensor, being sure to achieve sufficient contact between the tape and the Sensor. Apply pressure for 10-15 seconds to maximize adhesive strength. (Note: There are other methods of securing Sensors. These methods would have to be pre-approved by Awarepoint VP of Professional Services) CAUTION: To remove a Sensor that has been secured in place, slide a plastic putty knife between Sensor and faceplate. Be sure to avoid contact with the electrical prongs with anything except the plastic putty knife. If this method of Sensor removal will not work, another method is to use an insulated blade screwdriver to first remove the electrical faceplate and Sensor from the wall, then separate the Sensor from the faceplate. NEVER reach behind the Sensor in an effort to insert or remove it from the outlet as electrical shock may occur if you contact the electrical prongs while they are still inserted in the outlet. For insertion or removal, grasp the Sensor by the sides only. 7.4 Verify the Sensor Connects to the Network Once you plug the Sensor into an outlet, it will attempt to connect to the Awarepoint network. This process will take approximately one minute. When the Sensor has completed this process, the Network LED will be illuminated Green. If the Sensor is unable to connect to the network (out of range of a network or network not properly configured), the Sensor will continue to attempt to connect to the network and the Network LED will be Red. If a Sensor keeps cycling through different colors, that Sensor needs to be replaced. Note: If the Sensor is not running the most current firmware, it may not be able to successfully connect to the network until the firmware is updated. Once the Sensor has successfully connected to the network, mark the Sensor location and its MAC address on a paper copy of the map.
Step #5 – Installing the Sensors 38 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 7.5 Place Awarepoint Sensor on Map Open the System Manager and choose the Positioning: Configuration tab. The Sensor you just installed should show up in the Unassigned section of the device tree. If it is functioning correctly, the icon for the Sensor should be green. In the device tree, expand the Campus and Building so that you can see the floor. Click on the floor to display the map for the floor. Drag the Sensor icon onto the map and place it where it is located. Figure 54 - Placing Awarepoint Sensors Sensors can also be placed using the S button on the left side of the map. This method of placing Sensors on the map is helpful if the list of unassigned Sensors is very long. 1. Choose the S button and then type in the last 5 digits of the Sensor’s MAC address. 2. Choose OK. The Sensor will appear in the center of the map. It can then be moved to the appropriate location. Note: Use caution to make sure that you are repositioning the added Sensor, not moving a Sensor that has already been placed on the map.
Step #5 – Installing the Sensors 39 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 55 - Placing Awarepoint Sensors using S button Choose the Apply button. 7.5.1 Adding a Comment to Sensor Location Once Sensor is on the map, double click the icon of the Sensor to add a comment on the location. The more descriptive the comment (i.e. “3rd Floor - PACU Nurse Station, back wall, under cabinets”), the easier it will be for a technician to find the Sensor at a later date. Figure 56 - Adding Comments to Sensors Continue to place all Sensors. As they are placed, they will join the network. Some routing lines will be displayed as shown below.
Step #5 – Installing the Sensors 40 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 57 - Placing All Awarepoint Sensors 7.6 Optimize Awarepoint Sensor Locations Once you have placed several Sensors in an area, you need to optimize the mesh network. In a good mesh network, all Sensors have redundant paths back to the Bridge so that if one Sensor is removed or disabled, the other Sensors will be able to route around it. See below for a visual description: BridgeABowtie NetworkAt this Node Figure 58- Bowtie Network To check the mesh network, Open the System Manager, choose the Positioning: Status tab, and select the floor where you installed the Sensors. You will see an image similar to the following. These Sensor colors mean: ▪ Red – Down ▪ Yellow - Connected as a reduced functional device (RFD). This means that either the Sensor is a 5-hop Sensor and can't have any children or it is trying to become a full functional device (FFD). ▪ Dark Green - A FFD connected to the Bridge the Appliance thinks it should be connected to.
Step #5 – Installing the Sensors 41 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation ▪ Light Green - A FFD connected to any Bridge except the Bridge the Appliance thinks it should be connected to. An examination of the network should reveal why the particular Sensor(s) are attached to an "incorrect" Bridge. Figure 59 – Sensors and Signal Strength The lines between Sensors indicate the signal strength between them. ▪ Green - A strong (-60 or stronger) connection. You should see very few of these in any standard install. ▪ Yellow - A moderate (-75 to -61) connection. Many parent-child connections should be yellow, but few others should ▪ Orange - A weak (-82 to -76) connection. There should be many of these connections between non-connected sensors. Note: You must be connected to the System Manager through the Local Network to view this page. This page cannot be viewed when accessing System Manager through the Network Operations Center. Add/move Sensors until each Sensor has multiple paths back to the Bridge. The example above shows a good mesh layout. 7.7 Deleting Unused Bridges and Sensors from System 1. Open the System Manager and login. 2. Click on the Device Management Tab. 3. Click on the Devices sub-tab. 4. Select either Bridges or Sensors. 5. To delete, highlight the appropriate MAC address and choose Delete at the bottom of the screen. Multiple MAC addresses can be selected simultaneously by holding the “Ctrl” key while clicking. Use caution when purging from the system.
Step #6 – Installing the Tags 42 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 8 Step #6 – Installing the Tags Tags are attached to equipment to be tracked. Prior to installing Tags, you should have an equipment list describing what the customer wants Tagged, with approximate quantities for each. Equipment to be Tagged should stay in the coverage area or it will not be found. Prior to installing Tags, the Sensors, Appliance, and Bridges must be correctly installed. For some installations, the Tags are added to the system before the site visit. Before adding Tags, you should check to see if they are already in the system. T1 Tags are being phased out. They should be replaced with T2 Tags when possible. 8.1 Awarepoint Tags There are several models of Tags. Figure 60 - T1 Tag Figure 61 - T2-A Tag The top of the Tag is a movable slider that is used to send a signal to the Awarepoint Appliance. When the slider is changed, the Tag will transmit a message to the Appliance indicating the new status of the slider (red or green). This is NOT an on/off switch – the Tag is always “on.” When the slider is changed, the new status is displayed on the Light Emitting Diode (LED) on the T1 only. 8.2 Batch Create Tags 1. Open a web browser and navigate to http://aps.awarepoint.com/status. 2. Enter your login and password information. 3. Choose the link for the appropriate facility location. 4. At the top of the screen, choose the link “Batch Create.” 5. Select the device type
Step #6 – Installing the Tags 43 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 6. Either upload a .csv file with a listing of the MAC addresses of the appropriate devices, or type the MAC addresses into the ‘MAC Addresses’ field. 7. Choose ‘Create.’ Figure 62 - Batch Create Tags in Status Server 8.3 Physical Installation Tags are attached to assets using a variety of methods, including double-sided tape or zip-tie. Note: After tightening zip-ties, cut off the excess portion flush with locking connection to avoid leaving sharp edges. These are the general guidelines when installing Tags. ▪ Don’t mount asset Tags underneath or inside an asset. ▪ Place at approximately three feet above ground level when possible. ▪ Avoid mounting Tag directly to metallic surfaces when possible. ▪ Attach the Tag in a manner that the MAC address is visible. ▪ Avoid flat placement (e.g. green/red strip facing up toward the ceiling or down toward the floor)
Step #6 – Installing the Tags 44 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 63 - Tag Zip Tie Attachment Figure 64 - Tag Double-Sided Tape Attachment Write down the MAC address and asset information, including: ▪ Type of Asset (Wheelchair, IV Pump, Gurney, etc.) ▪ Nickname, if any (for example, Gurney #1) ▪ Department that it belongs to, if any ▪ Manufacturer ▪ Model ▪ Serial Number ▪ Asset Control Number ▪ Unique Identifier – for most installations this is the facility’s asset ID number
Step #6 – Installing the Tags 45 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 8.4 Temperature Tag 1. Log into the System Manager and choose the Device Management tab. 2. Click the Create Mode button. 3. Enter the mode settings shown below: ▪ Tag Blink Quantity: 3 ▪ Blink Interval (sec): 600 ▪ Tag Configuration Interval (sec): 86400 ▪ In-Motion Blink Interval (sec): 600 ▪ Check the box next to “Send Status Message with Every Location Update” 4. Click “Apply” Figure 65 - Creating Temperature Tag Mode As soon as the Tags physically arrive in a coverage area and show up in the system, they should be assigned to the mode through the System Manager in the Device Management tab. (See Figure Below)
Step #6 – Installing the Tags 46 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 66 - Assigning Tags to a Mode 8.4.1 Physical Installation of Temperature Tags (T2T) Temperature Tags (T2T) should be installed on the outside of the asset that to be monitored, on the side that is closest to a Sensor. The cord should be supported on the outside of the asset to be monitored using the “tape on” cable tie down squares. A two inch service loop should be added near the Tag so that you absolutely remove all tension from the cord (See photo). Using another “tape on” cable tie down square, affix the bottom part of the Sensor cord (where it meets the black rubber Sensor) to the side wall of the asset that will be monitored. Be sure that the Sensor end of the Tag is toward the back of the asset, away from the door to decrease temperature fluctuation.
Step #6 – Installing the Tags 47 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 67 - Temperature Tag Installation with Service Loop 8.5 Sterilizable Tag These Tags should always be installed on the outer container, as they cannot survive ultrasonic processing. Figure 68 - Autoclave Tag Figure 69 - Autoclave Tag on Outside of Tray
Step #6 – Installing the Tags 48 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation They can be attached inside the tray, as long as they are removed before sterilization. Figure 70 - Autoclave Tag in Bracket Figure 71 - Autoclave Tag Removed from Bracket 1. Log into the System Manager and choose the Device Management tab. 2. Choose the Create Mode button. 3. Enter the mode settings shown below: ▪ Tag Blink Quantity: 3 ▪ Blink Interval (sec): 600 ▪ Tag Configuration Interval (sec): 86400 ▪ In-Motion Blink Interval (sec): 15 ▪ Check the box next to “Send Status Message with Every Location Update” ▪ Tag Status Interval: 600
Step #6 – Installing the Tags 49 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 72 - Creating Sterilizable Tag Mode As soon as the Tags physically arrive in a coverage area and show up in the system, they should be assigned to the mode through the System Manager in the Device Management tab. (See Figure Below) Figure 73 - Assigning Tags to a Mode
Step #6 – Installing the Tags 50 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 8.5.1 Physical Installation of Sterilizable Tags (T2S) Please provide Awarepoint with the model of the tray-container for the appropriate clip and instructions. Figure 74 - Sterilizable Tag Installation The torque setting used for the T2S mounting plate is 12 in-lbs (max). Note: Do not over tighten. If these screws are over tightened, it can crack the case and the cleaning fluid will enter the case. 8.6 Optical Sensor Tag These Tags are meant to alert you when they have been removed. A piece of aluminum tape should be mounted directly under the optical sensor window on the Tag on the asset. The tape should be cut large enough to cover the area of the Optical Sensor, but small enough so that it doesn’t extend beyond the Tag (should be about ½” square).
Step #6 – Installing the Tags 51 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Set the threshold at 100 (which should be the default). Place the optical Tag on the asset with the optical Sensor facing outside.
Step #7 – Associating the Tags with Assets 52 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 9 Step #7 – Associating the Tags with Assets After Tags have been physically attached to the assets that will be tracked, Tags and assets need to be electronically connected in the Awarepoint system. This can be done in Infopoint or System Manager. The following section describes how to make this Tag/asset association in Infopoint. 9.1 Accessing Infopoint Before you can access Infopoint, Awarepoint needs to set up an account with your email address and initial password. You can contact Awarepoint by sending an email to support@awarepoint.com. 1. From your web browser, type this URL into your web browser: http://aps.awarepoint.com 2. You will be prompted to enter your email address and password. Figure 75 - Infopoint Login Your view will depend on the permissions set when your account was set up by Awarepoint. You may not have access to all the tabs you see here.
Step #7 – Associating the Tags with Assets 53 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 76 - Infopoint Main Page 9.2 Adding Assets In the Infopoint interface, choose the Assets tab. Figure 77 - Assets Tab When new assets are purchased or rented, they need to be added to the system. Changes in assets, asset types, manufacturers, models or owners, also need to be edited in the system. Figure 78 - Manage Assets 1. Choose Create an Asset from the left column.
Step #7 – Associating the Tags with Assets 54 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 79 - Asset Information 2. Enter the asset information. 3. Choose the Tag MAC from the drop-down list. Figure 80 - Tag MAC drop-down list 4. Choose Create. 5. If you need to add new asset attributes, chose the Create New▪ Asset Type link in the right column, next to the asset attribute that you would like to create. ▪ Owner ▪ Manufacturer ▪ Model 9.3 Edit Assets 1. Locate the asset, either by ▪ Searching for the asset by search text or ▪ Browsing through asset attributes (asset type, owner, manufacturer or model), and listing assets 2. Choose the Edit button to the asset you would like to edit.
Step #7 – Associating the Tags with Assets 55 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 3. Make changes to the asset information, then choose Apply. 9.4 Delete Assets Before deleting an asset, you must first take it out of service. When you take an asset out of service, it preserves the history but removes it from the Searchpoint search. It retires the asset but it can be returned to service at a later time. One example of taking an asset out of service would be when a rental asset is returned. 1. Find the asset you would like to delete. For example, to delete the Isolux Headlight, search for Headlights and then choose the Edit button.
Step #7 – Associating the Tags with Assets 56 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 2. Change the asset attribute to “out of service,” then the Apply button. 3. Find the asset again by using the “out of service” attribute. 4. Choose the Edit button for the asset. The Delete button is now available.
Step #7 – Associating the Tags with Assets 57 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 5. Choose the Delete button to delete the asset. 9.5 View or edit asset types, manufacturers, models and owners From the column in the left, choose Asset Types, Asset Manufacturers, Asset Models or Asset Owners. Figure 81 - Manage Assets A list of the attribute will be displayed.
Step #7 – Associating the Tags with Assets 58 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation You can  Edit the attribute When you are finished editing the attribute, choose Save.  List the assets associated with that attribute 9.5.1 Configure the temperature range for an asset type Configure the minimum and maximum temperature range for an asset through the Edit Asset Type page.
Step #7 – Associating the Tags with Assets 59 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 1. Choose Asset Types through the link in the left hand pane. 2. Choose the Edit button next to the asset type. 3. Choose the Set Minimum Temperature and Set Maximum Temperature checkboxes. Then set the minimum and maximum temperatures in Celsius.
Step #8 – System Testing and Quality Control 60 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 10 Step #8 – System Testing and Quality Control This section describes how to test the system prior to System Acceptance. 10.1 Awarepoint Sensors Verify that Sensors are properly secured to the faceplate. Using the System Manager verify the following: ▪ Each Sensor has more than one path back to the Bridge. ▪ None of the Sensors that are on the map are red ▪ None of the Sensors that are unassigned are green ▪ Any unused Sensors have been deleted from the system. Use caution when purging. 10.2 Awarepoint Bridges Using the System Manager verify the following: ▪ For redundancy, there are at least two Bridges in each area ▪ None of the Bridges shown on the map are red ▪ None of the Bridges that are unassigned are blue ▪ Any unused Bridges have been deleted from the system. Use caution when purging. 10.3 Awarepoint Tags Verify that Tags are properly secured to their asset. Using the System Manager verify the following: ▪ All Tags have manufacturer, model, asset control number, and serial number filled in. ▪ Any Tags out of the coverage area can be explained ▪ Any unused Tags have been deleted from the system. Use caution when purging. 10.4 Accuracy Testing 1. Log into the Status Server <http://aps.awarepoint.com/status2. Choose the site to be tested. >. On the home page of the site to be tested, choose the “Accuracy Tests” link on the top left of the page. Click on the link to perform a new accuracy test.
Step #8 – System Testing and Quality Control 61 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 3. Enter the Test Point Name, select the asset type of Tags to be used for the test, and select the building and floor where the test will be taken. 4. Choose Next. A map will come up of the selected floor. Figure 82 - Accuracy Testing in Status Server 5. Set the Tags in any location, about waist-high on the selected floor, about a foot apart from each other. Do not bunch the Tags. Let them sit for 15 to 20 seconds and then click their physical location on the map. You will be able to view the test on the next page by choosing the “View Test Results” link. Figure 83 - Viewing Accuracy Test Results Average error should be between 1-3 meters.
Adding Additional Assets After Installation 62 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 11 Adding Additional Assets After Installation After the initial installation at a customer site, additional assets at that site need to be added to the Awarepoint system. Assets can be added using System Manager or Infopoint. In some cases, it may be easier to add assets while you are not connected to the site network or even to the Internet. To begin with, you will need an Internet connection to launch System Manager and to connect to the site through System Manager. Then you can choose to go offline and add assets. The following section explains how to use System Manager as an offline Asset Manager to add assets. 11.1 System Manager 1. Open a web browser and navigate to http://demo.awarepoint.com/SystemManager. Figure 84 - Download System Manager 2. Choose Launch System Manager. Figure 85 - System Manager Login
Adding Additional Assets After Installation 63 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 3. Enter your user name and password, then choose the Login button. 4. Choose the appropriate site from the drop-down menu, then choose OK. 5. At the Home tab, you can choose the Go Offline button. 6. Choose the Assets tab.
Adding Additional Assets After Installation 64 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 86 - Asset Manager At the offline Asset Manager, you can ▪ Add an asset to an existing asset type ▪ Add a new asset type ▪ Find an existing asset 11.2 Add an Asset to an Existing Asset Type 1. Choose the Asset Type from the list in the left pane. Figure 87 - Asset Type properties The asset type expands into a list of assets of that type.
Adding Additional Assets After Installation 65 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 2. Choose the New Asset button. Figure 88 - Asset Properties 3. Choose the Associate button to display a list of Tags. Figure 89 - List of Tags 4. Choose the correct Tag to associate with this asset. 5. Fill in the rest of the asset information and choose the Apply button. The new asset will now be listed under the appropriate asset type.
Adding Additional Assets After Installation 66 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 11.3 Add a New Asset Type Figure 90 - Offline Asset Manager 1. Choose the New Asset Type button. Figure 91 - New Asset Type dialog box 2. Enter the new asset type name. 3. Choose the appropriate Parent Type from the drop-down list.
Adding Additional Assets After Installation 67 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 11.4 Find an existing asset Figure 92 - Offline Asset Manager Choose the Find Assets button. Figure 93 - Find Assets dialog box Once you have found the asset, you can associate it with a specific Tag.
Troubleshooting 68 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 12 Troubleshooting 12.1 Awarepoint Appliance If the Appliance is not responsive, try the following steps: 1. If you are onsite, look at the unit and determine if there are any hardware problems (bad PSU, hard drive, etc.). The front LCD window can indicate an error message / number. Please see Appendix C which contains the explanations for the server error messages. 2. If there are no hardware problems, try to ping the Appliance. If successful, then connect to it via SSH and proceed to step 4. If not, go to step 3 3. Connect the serial port to the Appliance and login to it. If the serial port is not responsive, attach a monitor and keyboard to the Appliance and login. If you do not have access to a monitor and keyboard, restart the box by holding down the power button for five seconds. 4. Restart the Appliance by holding down the power button for several seconds. 5. If all else fails, contact Awarepoint Technical Support. 12.2 Awarepoint Bridge If the Bridge appears Red in the Positioning: Configuration tab or on the Awarepoint Network Operations Center, the Bridge has a problem. Try the following steps: 1. From a computer on the same network as the Bridge, ping the Bridge’s IP address. If this test passes, proceed to step 3. If this test fails, it is likely the Bridge is disconnected from the network. Check that the Bridge is connected to the Ethernet network. 2. From the same computer, open a web browser and go to the Bridge’s IP address. See Appendix A for login information. Press the Restart Bridge button and enter the password. 3. Check the status of the Bridge using the system manger. If it remains down , contact Awarepoint Technical Support. On a B2 Bridge, the below error messages indicate the following problems: Network Errors “Ethernet error! Check Cable” This can indicate a bad Ethernet connection or cable. Follow the cabling to the server to check for a connectivity problem. If needed, use Network Analyzer to test the port for more information.
Troubleshooting 69 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 12.3 Awarepoint Sensor If the Sensor appears Red in the Positioning: Configuration tab or on the Awarepoint Network Operations Center, the Sensor has a problem. Try the following steps: 1. Verify the Bridge nearest the Sensor is functioning correctly. Verify the Appliance is functioning correctly. 2. Verify that Sensor has most up-to-date Sensor firmware that is appropriate for model of Sensor and for model Bridge that is being used on the network. 3. If multiple Sensors were down and they are all grouped together, likely these were all routing through one Sensor and that Sensor lost connectivity. Wait approximately one hour and check the status again. If the Sensors are still down, proceed to step 4. 4. Verify that the Sensor is physically present. If so, then proceed. 5. Unplug and replug the Sensor. If it is still red, replace the Sensor. If another Sensor is red in the same location, likely the Sensor is out of range of the next nearest Sensor. Move the Sensor closer to the Sensors that are working. CAUTION: To remove a Sensor that has been secured (taped) in place, use the insulated blade screwdriver to first remove the electrical faceplate from the wall, then separate the Sensor from the faceplate. NEVER reach behind the Sensor in an effort to insert or remove it from the outlet as electrical shock may occur if you contact the electrical prongs while they are still inserted in the outlet. For insertion or removal, grasp the Sensor by the sides only. 12.4 Awarepoint Tag If a Tag is listed as “missing,” it may be either out of the area or it may be malfunctioning. Try the following steps: 1. Verify the Appliance, Bridge, and Awarepoint Sensors are properly working throughout the coverage area. 2. Verify the Tag is in the coverage area. 3. Switch the slider on the Tag several times. Using Status Server, verify the tag is listed as functioning (with a current last update date and time). If not, replace the Tag. Please follow the current RMA process for Tag replacement(s).
Appendix A – Awarepoint Bridge Web Interface 70 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Appendix A – Awarepoint Bridge Web Interface The Bridge has a simple interface that is accessed by typing in the Bridge’s IP address into a web browser. This interface can only be accessed if you are on the local network. You will not be able to access the Awarepoint Bridge Web Interface from an Internet connection. Figure 94- Awarepoint Bridge Web Interface Username: bridgeadmin Password: last six digits of the Bridge’s MAC address. Figure 95 - Awarepoint Bridge Password Prompt Dialog Box You may also view the Bridge statistics using this web interface.
Appendix A – Awarepoint Bridge Web Interface 71 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Figure 96 - Awarepoint Bridge Statistics Page
Appendix B – Complete Appliance Configuration Instructions 72 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Appendix B – Complete Appliance Configuration Instructions If you have not configured an Appliance before, please contact an Awarepoint Professional Services engineer for guidance. This appendix is included only as a reference, and should not be used without specific training and recommendations. Connect to Awarepoint Appliance’s Serial Interface If you have a keyboard and monitor connected to the Awarepoint Appliance, you may skip this step. 1. Start the Appliance, and after it has booted (approx. 5-10 minutes) connect a serial cable with null modem adapter between the Appliance and the computer you will use to configure the Appliance (normally your laptop computer). 2. Open a terminal program (e.g. TeraTerm) and set the serial port on your computer to: ▪ Baud: 38,400 baud ▪ Data Bits: 8 ▪ Parity: None ▪ Stop Bits: 1 ▪ Flow control: None To do this in Tera Term, choose Setup: Serial Port and adjust the settings appropriately for the port on your computer. Note: the Port setting in the image below may be different, depending upon your computer. Figure 97 - Tera Term Serial Port Setup
Appendix B – Complete Appliance Configuration Instructions 73 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Login to the Awarepoint Appliance Press return a few times and you should see the login prompt. Enter: ▪ Username: root ▪ Password: (to be provided by Awarepoint) Verify the system date 1. Type in "date" and press enter. 2. If the date is not correct then run "date MMDDhhmmYYYY" to set the date. Example: For 10-20-2009 13:01 type "date 102013012009". 3. Run "date" again to verify the date. Configure the Awarepoint Software Note: Normally the Awarepoint Appliance software has been has been preconfigured prior to onsite installation and requires only the “awp-network-config.sh” utility. If an HTTPS proxy is in place (normally there is none) a second utility, “awp-proxy-config.sh”, is used to configure proxy services. The utility “awp-init.sh” will perform the following sections in this Appendix and is referred to below for completeness but is not normally required. Network Configuration Verify that the network cable is attached to interface “eth0.” On the PE1950 this is labeled “Gb2.” Run “awp-init.sh” to run the configuration utility. The script displays the main menu: step 1 configure network hostname: localhost.localdomain 1) configure hostname 2) configure eth0 3) configure dns q) quit Select option 2, “configure eth0” and enter the IP Configuration (q to quit): eth0 is enabled using dhcp eth0 Link encap:Ethernet HWaddr 00:0C:29:18:FB:48 inet addr:192.168.1.175 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: fe80::20c:29ff:fe18:fb48/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:2746 errors:0 dropped:0 overruns:0 frame:0 TX packets:154 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:291745 (284.9 KiB) TX bytes:16965 (16.5 KiB)
Appendix B – Complete Appliance Configuration Instructions 74 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Interrupt:177 Base address:0x1400 1) Use DHCP 2) Manually configure 3) Restart interface 4) Enable Device 5) Disable Device q) quit Select option 2, "Manually Configure," and enter the Awarepoint Appliance’s IP address information. IP Address: 192.168.1.173 Netmask: 255.255.255.0 Gateway (default route): 192.168.1.1 Press "q" to return to the main menu when asked. changes were made restart network [y/n]? Press “y.” Select option 3, "configure dns," and enter the IP address of the dns Awarepoint Appliance (q to quit): local domain name: ------------- nameAwarepoint Appliance list: 206.13.30.12 206.13.29.12 ------------- domain search order: localdomain ------------- 1) change domain name 2) change nameAwarepoint Appliances 3) change domain search order q) quit Select option 4, "test network," to test the network settings. This will attempt to connect to https://aps.awarepoint.com. If the test is successful there will be no output. You will need to check the network settings if you see something like this: Attempting to connect to https://aps.awarepoint.com curl: (7) couldn't connect to host Download Failed error #7. see |man curl| for more info. Press "q" to return to the main menu. Proxy Configuration If there is no HTTPS proxy (normally, there is none) then just press "q" to continue. Otherwise press "1" to set the proxy settings: step 2 configure proxy Proxy is not configured 1) change settings 2) disable proxy 3) test proxy settings q) exit 1
Appendix B – Complete Appliance Configuration Instructions 75 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Proxy Awarepoint Appliance IP: 192.168.1.1 Proxy Awarepoint Appliance HTTP PORT: 8080 Proxy Awarepoint Appliance HTTPS PORT: 8080 Proxy Awarepoint Appliance FTP PORT: 8080 Proxy Username: <enter the proxy username> Proxy password: <enter the proxy password> Press "q" to return to the main menu. Mysql Password Generation Step 3 will generate a unique mysql root password. This password does not need to be noted. step 3 changing mysql root password password changed finished press enter to continue Root Password Step 4 is very important. You MUST write down the root password step 4 configure root password Changing password for user root. passwd: all authentication tokens updated successfully. the new root password has been set to <something> Do not press enter until you've written down the root password Press enter to continue Time zone Configuration Note: Step 5 was omitted prior to IPS software version 4.0. Step 5 will set the time zone. Choose the number, which matches the destination sites time zone. step 5 initialize timezone 1) America/Adak 2) America/Anchorage 3) America/Boise 4) America/Chicago 5) America/Denver 6) America/Detroit 7) America/Indiana/Indianapolis 8) America/Indiana/Knox 9) America/Indiana/Marengo 10) America/Indiana/Petersburg 11) America/Indiana/Vevay 12) America/Indiana/Vincennes 13) America/Juneau 14) America/Kentucky/Louisville 15) America/Kentucky/Monticello 16) America/Los_Angeles 17) America/Menominee 18) America/New_York 19) America/Nome
Appendix B – Complete Appliance Configuration Instructions 76 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation 20) America/North_Dakota/Center 21) America/Phoenix 22) America/Shiprock 23) America/Yakutat 24) Pacific/Honolulu Enter ID: Network Operations Center Registration Step 6 will register with the Awarepoint Network Operations Center. You must have sufficient access to be able to do this. step 6 register with the Awarepoint Network Operations Center Awarepoint Site Registration Script Awarepoint Network Operations Center Username: <your Awarepoint Network Operations Center username> Awarepoint Network Operations Center Password: <your Awarepoint Network Operations Center password> Site Name: <the name of the site> URL (https://aps.awarepoint.com/): Register site with these values (y/n) Enter your Awarepoint Network Operations Center username and password and the name of the site. Contact an Awarepoint Administrator for Site access. Otherwise you will not see this site on your Awarepoint Network Operations Center home page Test the Awarepoint Appliance 1. Open a web browser and navigate to http://<Awarepoint Appliance IP address> For example, if the Appliance’s IP address is 10.0.2.31 then navigate to http://10.0.2.31/SystemManager 2. You should see the Awarepoint logo. If you do not, try reconfiguring the Appliance.
Appendix C – Server Error Codes 77 Installation Guide v2.3 – 5/10 Confidential and Proprietary ©2010, Awarepoint Corporation Appendix C – Server Error Codes The following is an excerpt from the Dell PowerEdge 1950 System Hardware Owner’s Manual. It has been included as a reference for server error codes.

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