Axon Enterprise T00300ATC TASER AXON TACTICAL COMPUTER User Manual AXONOperatingManual 0 0

TASER International TASER AXON TACTICAL COMPUTER AXONOperatingManual 0 0

Users Manual

AXON™ 4 Jan 2010 TASER International Private & Confidential 1 TASER AXON™ System Operating Manual (DRAFT 1.3, 1/4/10)
AXON™ 4 Jan 2010 TASER International Private & Confidential 2 INTRODUCTION ........................................................................................................................................ 3 WARNING ................................................................................................................................................... 3 WHAT IS THE AXON SYSTEM? .................................................................................................................. 5 HARDWARE ................................................................................................................................................ 6 AXON TACTICAL COMPUTER (ATC) ......................................................................................................... 6 HEADCAM .................................................................................................................................................. 7 COMHUB .................................................................................................................................................... 8 TOUCH SCREEN ICONS ................................................................................................................................ 9 AUDIO PROMPTS....................................................................................................................................... 11 SETUP ......................................................................................................................................................... 12 EVIDENCE.COM REGISTRATION ........................................................................................................... 12 CONFIGURING THE ATC ........................................................................................................................... 13 CHARGING THE ATC ................................................................................................................................ 14 ASSEMBLY ................................................................................................................................................ 15 ASSEMBLING THE HEADCAM ................................................................................................................... 15 ASSEMBLING THE EARPIECE ..................................................................................................................... 15 ASSEMBLING THE AXON ......................................................................................................................... 16 GETTING STARTED ................................................................................................................................ 18 LOGGING IN .............................................................................................................................................. 18 NAVIGATING AROUND THE ATC .............................................................................................................. 21 BASIC OPERATIONS .............................................................................................................................. 25 AXON MODES ......................................................................................................................................... 25 STANDARD AXON OPERATION ................................................................................................................ 28 PLAYING BACK EVENT VIDEO .................................................................................................................. 30 ADDING MARKERS ................................................................................................................................... 31 SHOWING MARKS ..................................................................................................................................... 35 RETURNING TO THE ETM DOCK ............................................................................................................... 36 ADDITIONAL FEATURES ...................................................................................................................... 39 EDITING MARKS ....................................................................................................................................... 39 MANAGING EVENTS ................................................................................................................................. 41 TROUBLESHOOTING ............................................................................................................................. 43 SCREENS ................................................................................................................................................... 43
AXON™ 4 Jan 2010 TASER International Private & Confidential 3 Introduction Warning Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. FCC/IC NOTICE: This device meets the body worn human exposure limits found in OET Bulletin 65, 2001, and ANSI/IEEE C95.1, 1992. Proper operation of this radio according to the instructions found in this guide will result in exposure substantially below the FCC’s recommended limits. To comply with the FCC and ANSI C95.1 RF exposure limits, this device has been tested for compliance with FCC RF Exposure (SAR) limits in the typical configuration. It is recommended that the antenna must not be co‐located or operating in conjunction with any other antenna or radio transmitter. NOTE: The radiated output power of this wireless device is far below the FCC radio frequency exposure limits. Nevertheless, this device should be used in such a manner that the potential for human contact (i.e., touching the wireless unit) during normal operation is minimized. NOTE: Unauthorized modifications could void the user’s authority to operate the equipment. RSS 210 Warning Statement: The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Heath Canada’s website www.hc‐sc.gc.ca/rpb. THIS MODEL DEVICE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES:
AXON™ 4 Jan 2010 TASER International Private & Confidential 4 Your wireless device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radiofrequency (RF) energy set by the Federal Communications Commission of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. Tests for SAR are conducted using standard operating positions specified by the FCC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. Before a device model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government‐adopted requirement for safe exposure. The tests are performed in positions and locations (e.g., next to the body) as required by the FCC for each model. The FCC has granted an Equipment Authorization for this model device with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model device is on file with the FCC and can be found under the Display Grant section http://www.fcc.gov/oet/fccid after searching on FCC ID.
AXON™ 4 Jan 2010 TASER International Private & Confidential 5 What is the AXON System? The TASER AXON™ system is a tactical computer combined with an audio/visual recording device and a control box to be worn by a peace officer on duty. The AXON system is designed to document a shift’s events for later storage and analysis. The AXON system also allows you to replay recorded events and make audio comments. At the end of a shift, you can transfer the files containing the day’s events to the EVIDENCE.COM™ services site via the SYNAPSE™ Evidence Transfer Manager (ETM). The AXON system has several operating modes designed to accommodate the needs of law enforcement. The standard mode is a continuous loop, which eliminates the need to go through hours of irrelevant footage. The other modes are designed to record important events and recognize the need for operator privacy. There also is a PLAYBACK mode for reviewing event footage. The system also has annotation features so you can make text and voice comments about recorded events. This manual begins with the Hardware chapter, describing the physical components. Setup shows how create an EVIDENCE.COM account. The Assembly chapter covers connecting the components. Getting Started covers the ATC. The Basic Operations chapter provides detailed instructions on using an AXON system to gather information. The Standard AXON Operation subsection summarizes these operations as they might be used during your shift. There is more to the AXON product than recording videos and uploading them. You can and add notes—in text or voice form—to provide additional documentation. See the Additional Features chapter for more information.
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AXON™ 4 Jan 2010 TASER International Private & Confidential 11 Audio Prompts The AXON system features voice messages called audio prompts that inform you of the operating mode in use and the system’s status. You normally will hear these audio prompts through the HeadCam, though they will issue through the ATC’s speaker if the HeadCam or ComHub is disconnected. Audio Prompt Explanation BUFFERING mode active The ATC has transitioned from one operating mode to the BUFFERING mode. EVENT mode active The ATC has transitioned from one operating mode to the EVENT mode. This message will repeat every 15 minutes. PRIVACY mode active The ATC has transitioned from one operating mode to the PRIVACY mode. This message will repeat itself 15 minutes. Battery low The battery has 10 percent or less remaining capacity. This message will repeat every 15 minutes. Battery depleted The battery is depleted. Memory low The memory is 90 percent or more full. This message will repeat every 15 minutes. Memory full The memory is full, and no more information can be stored in the ATC. This message will repeat every 30 seconds. Video signal lost The HeadCam or ComHub is not connected.
AXON™ 4 Jan 2010 TASER International Private & Confidential 12 Setup EVIDENCE.COM Registration Before you can use the AXON, you will need to make sure you are registered and have an account on EVIDENCE.COM. Go to https://pro.evidence.com or if you are a pilot agency, go to https://pilot.evidence.com Once you have set up your account, you will be active in the system and can log in to the ATC.
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AXON™ 4 Jan 2010 TASER International Private & Confidential 14 Charging the ATC You have three options for charging the battery in your ATC; via a wall charger, car charger, or by connecting the ATC to the SYNAPSE ETM. To use the wall charger: 1. The ATC can be turned off, or left on. 2. Plug the charger into the ATC and then plug the charger into the wall. To use the car charger: 1. The ATC can be turned off, or left on. 2. Plug the charger into the ATC and then plug the charger into the inverter, then plug that into 12-volt car receptacle. To charge via ETM: 1. Slide the ATC into an ETM “bank” or “dock.” 2. The ATC will automatically begin charging, whether the device is turned on or off.
AXON™ 4 Jan 2010 TASER International Private & Confidential 15 Assembly Assembling the HeadCam 1. Clip the HeadCam to the headband. Make sure the serial number faces down towards the ground when you are wearing the headband. 2. Close the imager clamp on the HeadCam. You should hear a snap when it shuts. 3. Thread the wire from the HeadCam through the cable management clips in the headband. Assembling the Earpiece 1. Slip the earpiece tube onto the fixture on the back of the HeadCam.
AXON™ 4 Jan 2010 TASER International Private & Confidential 16 Assembling the AXON 1. Ideally, you should connect the ComHub cable to the ATC when it is turned off. 2. Connect the HeadCam cable to the ComHub. Make sure that the “diamond” on the connector is facing the back of the ComHub device.
AXON™ 4 Jan 2010 TASER International Private & Confidential 17 NOTE: It is important to make sure that the cable plugs have a good connection and that they are seated properly in their slots. Sometimes, it might look like they are secure when they actually are not, so make sure that the cable plug is seated all the way in.
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AXON™ 4 Jan 2010 TASER International Private & Confidential 20 7. Once you remove the ATC from the ETM dock, continue the log in process and enter your password (the same password you use on EVIDENCE.COM). 8. You will receive your welcome screen, with your name, username, agency name, and log in time and date. 9. Tap the middle of the welcome screen to go to your main screen (or wait 15 seconds and the welcome screen will fade out). 10. If you have not connected your HeadCam or ComHub to the ATC, you will notice that there is a red “HC” blinking icon on the top bar.
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AXON™ 4 Jan 2010 TASER International Private & Confidential 22 4. Press the BRIGHTNESS button to configure the brightness of the touch screen. 5. Press the or the buttons to adjust the screen brightness accordingly. (NEED BRIGHTNESS SCREENSHOT) 6. You can press the button at any time to return to Settings. If you adjusted the brightness, your new brightness setting will be saved. 7. Press the VOLUME button to configure the volume. 8. Press the or buttons to adjust the volume of the ATC and HeadCam to your comfort level. (NEED VOLUME SCREENSHOT)
AXON™ 4 Jan 2010 TASER International Private & Confidential 23 9. Press the button to return to Settings. If you adjusted the volume, your new setting will be saved. 10. Press the HEADLAMP button. 11. You can turn the headlamp off or on, as needed. Pressing the button will return you to the Settings menu. If made any changes, it will be saved. 12. When the Infrared capability on the HeadCam is active, a green “IR” icon will appear in the top bar of the ATC. (The IR on the HeadCam is an automatic function that is triggered in low light situations).
AXON™ 4 Jan 2010 TASER International Private & Confidential 24 13. Press the BATTERY & MEMORY STATUS button. This will display the remaining battery and file storage on the ATC. (NEED BATTERY/STORAGE SCREENSHOT)
AXON™ 4 Jan 2010 TASER International Private & Confidential 25 Basic Operations AXON Modes The AXON system has three operating modes: 1. BUFFERING 2. EVENT 3. PRIVACY The mode is displayed on the top left corner of the touch screen. The BUFFERING mode is the default mode of operation, and is activated immediately after power-up and log in. During the Buffering mode, the touch screen operates similar to a viewfinder on a digital camera or video recorder. It provides real-time display of images based on the orientation of the HeadCam.  You will hear an audio prompt, “Buffering Mode Active” through the HeadCam earpiece. (If the HeadCam is not connected, the ATC speaker will project this audio prompt.)  The LEDs on the top of the ComHub and on the front of the ATC will illuminate blue to provide a visual indicator that you are in the Buffering mode.  The HeadCam will be receiving video and audio, but will not record to permanent memory at this time.  The AXON will “buffer” 00:30 seconds of video, and will refresh continually refresh buffering until you enter another mode (Privacy or Event).  Buffered video duration is currently set to thirty seconds (00:30). Software updates for EVIDENCE.COM will eventually allow your agency administrator to configure and determine buffering time (between 10 to 60 seconds).  If you begin an event recording, you go into EVENT mode – it is only at this time that the buffered video directly prior to the event will be saved and attached to the event in permanent memory. This feature is intended to capture the video of an incident that led to your decision to activate the Event mode.  The 00:30 seconds of buffered video will not contain audio, only video.
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AXON™ 4 Jan 2010 TASER International Private & Confidential 28  You will hear the audio prompt “Privacy Mode Active” through the HeadCam. The audio prompt will repeat in 15 minute intervals as a reminder that you are in still in Privacy mode.  The ATC touch screen will display with a red background so that you can easily detect that your system is not buffering, or recording.  You can still activate the EVENT mode from the Privacy mode, however, because no content is being buffered while in the Privacy mode, the 30-second buffer will not exist when the event starts recording. Again, both audio and video will record simultaneously the moment you press the EVENT button.  You cannot enter the Privacy mode directly from the Event Mode. The Privacy mode can only be activated from Buffering mode.  To exit the PRIVACY mode, press the PRIVACY button on the ComHub. You can also use the touch screen and press the PRIVACY button and turn Privacy OFF. The PLAYBACK mode is a subsequent mode within the PRIVACY mode. You can review, manage and edit your recorded events in Playback mode. Just as in the PRIVACY mode, there will be no buffering available in this mode. The PLAYBACK mode is discussed in detail in the Playing back Event Video section. Standard AXON Operation For the most part, you will most likely check out an ATC from an ETM at the beginning of your shift, be in Event mode at different times during your shift, and then return the ATC to the ETM at the end of your shift. Typical Shift Scenario: 1. At the beginning of your shift, log in to the ATC and undock from the ETM. The ATC will either have the yellow “Tap screen to log on to EVIDENCE.COM” screen, or a green “READY” screen.
AXON™ 4 Jan 2010 TASER International Private & Confidential 29 2. Enter your username or badge ID, wait for ETM to unlock the ATC, and remove it from the dock. 3. Connect the ComHub and HeadCam to the ATC. 4. Continue the log in by entering your password. Once you have logged on, you will see your welcome screen, and the system will go directly to Buffering mode. You can now outfit yourself with the AXON equipment, and adjust the HeadCam on your person accordingly. 5. From here, you can go about your normal day. • You can enter EVENT mode at any time by pressing the Event mode button on the ComHub or on the ATC. • If you need to make a personal call or otherwise, and would like to make sure nothing is recorded or buffered, you can press the Privacy button on the ComHub or navigate to the Privacy mode on the ATC touch screen. • You can play back, review, and add notes to any events that you had recorded during your shift • You can charge the ATC periodically throughout the day using the car or wall charger.
AXON™ 4 Jan 2010 TASER International Private & Confidential 30 Playing back Event Video When you have finished recording an event, you can review it as often as you wish. The only time you cannot playback an event video is during an event recording. You can playback from Buffering or Privacy mode at any time. To play back an Event video: 1. From Buffering or Privacy mode, select the EVENTS file button on the left side of the screen. 2. The first screen that is displayed is the event menu screen. Once you enter this screen, you are in the PRIVACY mode. There will be no buffering of video at this time. 3. You can select any video by selecting and pressing on one the thumbnail of the video you wish to review. 4. The next screen to display will be the video player.
AXON™ 4 Jan 2010 TASER International Private & Confidential 31 • The event video will play in the center of the screen. • Video will play back with the audio captured from the HeadCam microphone. • You will have “video controls” available o Pause o Skip Back/Skip Forward o Forward o Rewind o Timeline with “scrubber” o Show Marks o Add Marks • You will also have Settings option available 5. To exit the player, simply hit the button. Adding Markers If you wish to add any text notations or audio narratives to your event, you can do so in the event player. There are three kinds of markers on the AXON: 1. Event 2. Text Notations 3. Audio Narrative  Marks are points in the event video that you can indicate as a “bookmark” of sorts, and points out what you think is significant.  Marks do not affect or alter the event video/audio that was recorded.
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AXON™ 4 Jan 2010 TASER International Private & Confidential 34 4. Press the START button and begin talking. 5. Once you have completed your narration, press the STOP button. (NEED SCREENSHOT) 6. Immediately after recording your narrative, • You can choose to listen to your narration by pressing PLAY. • You can record over your narration by pressing the START button. • You can cancel by pressing the BACK button. • You can exit and resume playback by pressing the SAVE button. (NEED SCREENSHOT)
AXON™ 4 Jan 2010 TASER International Private & Confidential 35 7. You can resume playback by pressing the PLAY button, or add more text marks by repeating steps 1–5 above. All the markers you create will show up as icons on the timeline and will allow you to easily jump or “skip” through to those sections of the video. Showing Marks You can choose to display all your markers on an event video during playback. After you select a video by pressing the thumbnail, you will be in the video player. 1. In the video player, if you have any markers available, the SHOW MARKS button will be available on the right side.
AXOTASE2. 3. 4. 5. 6. 7. RetuRe-dofrom 1. 2. 3. ON™ ER InternationPressing SHsimply displor event maAs the videodisplay overYou can pre• If there • If there If you take nresume playAs the videodisplayed wTo turn off ttoggle betwurning to tocking the Athe ATC beDisconnect HeadCam toYou will he(This is becDock the ATnal HOW MARKlay all the poark). o reaches a Tr the video. ess the PLAYis another mare not markno action whyback after 1o reaches anwith the choicthe markers,een Show anthe ETM DATC is simplefore dockingthe ComHubo the ATC, dar the audio ause the HeaTC into an EPrivateKS will not ioints in the eText Mark, (NEED SY button to rmark availablks available, hile the text 10 seconds. n audio narrace to Play th(NEED S, press the nd Hide accoDock le. You willg the ATC inb cable plugdisconnect thprompt, “VadCam and CETM bank. e & Confidentnterrupt the event video tthe video wSCREENSHresume yourle, the video the SKIP bumark is dispation, the vidhe narration, SCREENSH buttonordingly). l have to disnto the ETMg from the AThe HeadCamVideo Signal ComHub havtial video playbthat contain will pause andHOT) r video, or yowill SKIP toutton will noplayed, your deo will pausor ContinueHOT) n on the left connect the M. TC. (If you m cable fromLost” througve been discback. The tima marker (te d the text noou can presso that next mot do anythinvideo will ase and you we video playbside (this buComHub anonly connecm the ATC.) gh the ATC connected). 4 Jan 2013meline will ext, narrativeote will SKIP. mark. ng. automaticallywill be back. utton will nd HeadCamcted your speaker. 0 36 e, y m
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AXON™ 4 Jan 2010 TASER International Private & Confidential 38 • You will still be able to log in and deploy the ATC, however, just keep in mind that your battery will only be partially charged.
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AXOTASE5. 6. 7. 8. 9. 10. 11. ON™ ER InternationPress the The CategorSelect one oIt automaticBy pressingcategory savYou will alsPress the category, ornal ADD bries that werof the categocally adds yog the ved. so be able to buttor CANCEL tPrivateutton. re created onories by pressour selectionbutton, you o EDIT the con and you cto return to t(NEED Se & Confidentn EVIDENCsing the keyn as a categorreturn to theategory you can opt to adthe previous SCREENSHtial CE.COM will. (NEED SCry your evene Manage madded. dd another cascreen. HOT) l be displayeCREENSHOnt chosen. menu list, with ategory, REM4 Jan 2014 ed. OT) h your MOVE the 0 42
AXON™ 4 Jan 2010 TASER International Private & Confidential 43 Troubleshooting Screens As of December 2009 Version 1.0 hardware and software release, here are the possible error screens you may encounter: SYMPTOM LIKELY CAUSE SOLUTION HeadCam Disconnected displays on the ATC touch screen The HeadCam or ComHub is not connected Check the fit of the connectors. The cable plugs may not be securely seated. "Video Signal Lost" is heard from the ATC The HeadCam or ComHub is not connected Check the fit of the connectors. The cable plugs may not be securely seated. Cannot find markers on playback Markers are hidden Press the SHOW MARKS button in the video player to display the markers. Cannot add Categories Agency did not create Categories Contact your Agency Administrator to create categories
AXON™ 4 Jan 2010 TASER International Private & Confidential 44 on EVIDENCE.COM ATC screen goes blanks ATC screen is asleep Press the POWER button momentarily to "wake" the ATC. ATC Locks Up Internal Hardware or Software error Press and hold the POWER button for 8 seconds to reboot the ATC. Error - Locked, Call Administrator Internal Hardware or Software error Return ATC to SYNAPSE ETM and re-dock. Waiting to Dock Bug Return ATC to SYNAPSE ETM and re-dock. AXON, EVIDENCE.COM, SYNAPSE, TASER, ‘Protect Life’ and © are trademarks of TASER International, Inc. All rights reserved. © 2009 TASER International, Inc.

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