User Manual
AUTO - SCANNING WITH DIGITAL CONTROL
LCD COLOR MEDICAL MONITOR
AMM213TD
Operation Manual
For future reference, record the serial number of your display
monitor in the space below :
Serial Number
The serial number is located on the back of the monitor
back of the monitor
ADAVN INT’L CORP.2007
All other trademarks are the property of their reference owners.
This document is subject to change without notice.
Advan provides this information as reference only. Reference to other vendor’s
products does not imply any recommendation or endorsement.
Revision Control
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AMM213TD 1
TABLE OF CONTENTS
Product Description and Intended Use......................................................
Warnings and Cautions................................................................................
Symbol Explanations....................................................................................
EU Declaration of Conformity for Medical Applications...........................
Safety Precaution.........................................................................................
Cleaning Your Monitor..................................................................................
Power Management Function....................................................................
Preset Modes..............................................................................................
Video Signals..............................................................................................
PIP / POP / PBP function...........................................................................
DDC.............................................................................................................
Installation....................................................................................................
Connecting the Power Cord......................................................................
User Controls..............................................................................................
OSD Section...............................................................................................
Troubleshooting..........................................................................................
Specification of (AMM213TD)..................................................................
Classification..............................................................................................
Electromagnetic Compatibility..................................................................
Dimension Drawing (mm)..........................................................................
Connectors..................................................................................................
Description of Warranty..............................................................................
3
4
7
8
9
9
10
11
12
13
14
14
15
16
17
23
24
25
26
29
30
31
2 User’s Guide
Product Description and Intended Use
Please check the following items are present when you unpack the box, and save the
packing materials in case you will need to ship or transport the monitor in future.
AMM213TD LCD Monitor and two video cable (1) HD15 VGA cable* (1) DVI-D
cable*
AC Power cord**
AC-Adapter
Composite Video BNC Jack Cable and Super Video Cable
User Manual
*Might be optional item, check with local representative
**Might vary pending on region stardard
CAUTION
Manufacturer : JEC Korea
Model No :
JMW1150KA2400F04
**
AMM213TD 3
TBD
Warnings and Cautions
Please read this manual and follow its instructions carefully. The words warning,
caution, and note carry special meanings and should be carefully reviewed:
Warranty is void if any of these warnings are disregarded.
ADVAN Int’l Corp accepts full responsibility for the effects on safety, reliability, and
performance of the equipment only if:
• Re-adjustments, modifications, and/or repairs are carried out exclusively
by ADVAN Int’l Corp.
• The electrical installation of the relevant operating room complies with the
applicable IEC and CE requirements.
Warning Federal law (United States of America) restricts this
device to use by, or on order of a physician.
The ADVAN Int’l Corp AMM213TD monitor has been tested under UL 60601-1
standard and UL listed for Medical application.
ADVAN Int’l Corp reserves the right to make improvements in the product(s)
described herein. Product(s), therefore, may not agree in detail to the published
design or specifications. All specifications are subject to change without notice.
Please contact ADVAN Int’l Corp directly or phone your local ADVAN Int’l Corp sales
representative or agent for information on changes and new products.
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4 User’s Guide
Warnings
1. Read the operating manual thoroughly and be familiar with its contents prior to using
this equipment.
2. Carefully unpack the unit and check if any damage occurred during shipment.
3. Should any solid object or liquid fall into the panel, unplug the unit and have it checked
by qualified personnel before operating it any further.
4. Uplug the unit if it is not to be used for an extended period of time. To disconnect the
cord, pull it out by the plug. Never pull the cord itself.
5. Be a qualified physician, having complete knowledge of the use of this equipment.
6. Test this equipment prior to a medical procedure. This monitor was fully tested at the
factory before shipment.
7. Avoid removing covers on control unit to avoid electric shock.
8. Attempt no internal repairs or adjustments not specifically detailed in this operating
manual.
9. Pay close attention to the care, cleaning instructions in this manual. A deviation may
cause damage (refer to the Cleaning section).
10. DO NOT STERILIZE MONITOR.
11. Read the entire instruction manual before assembling or connecting the camera.
12. Do not place the monitor or any other heavy object on the power cord. Damage to the
cable can cause fire or electirc shock.
13. Monitor with power supply is suitable for use in patient environment.
14. DO NOT stack more than 8 boxes high
This equipment has been tested and found to comply with the limits for medical devices
in IEC 601-1-2:2003. These limits are designed to provide reasonable protection against
harmful interference in a typical medical installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
other devices in the vicinity. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to other
devices, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving device.
- Increase the separation between the equipment.
- Connect the equipment into an outlet on a circuit different from that to which the other
device(s) are connected.
- Consult the manufacturer or field service technician for help.
NOTICES TO USER
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
FCC WARNING
This equipement generates or uses radio frequency energy. Changes or modifications to
this equipment may cause harmful interference unless the modifications are expressly
approved in the instruction manual. The user could lose the authority to operate this
equipment if an unauthorized change or modification is made.
AMM213TD 5
Cautions
1. The AC Adapter must be plugged into a Grounded power outlet.
2. Use only the proprietary AMM213TD power supply for the AMM213TD monitor. Make a
proper connection by ensuring that the shrink tubing completely secures the connection
between the DC power cord and the extension cord.
3. Turn power off when unit is not in use.
4. Never operate the unit right after having transported from a cold location directly to a
warm location.
5. Do not expose the monitor to moisture or directly apply liquid cleaners directly to the
screen. Spray the cleaning solution into a soft cloth and clean gently.
6. Handle the monitor with care. Do not strike or scratch the screen.
7. Do not block the monitor cooling vents. The monitor is cooled by natural convection
and has no fan.
8. Do not force the monitor past 28 degrees of vertical when adjusting the screen
position. (For monitors equipped with stands only.)
9. Remove the power module and connection when transporting the unit.
10. Save the original carton and associated packing material. They will be useful should
you have to transport or ship the unit.
11. Allow adequate air circulation to prevent internal heat buildup.
12. Do not place the unit on surfaces (rugs, blankets, etc.) or near materials (curtains,
draperies) that may block the ventilation slots.
13. Do not install the unit near sunlight, excessive dust, mechanical vibration or shock.
14. The unit is designed for operation in a horizontal position. Never operate the unit in a
vertical position.
15. Keep the unit away from equipment with strong magnets (i.e. a large loudspeaker.)
16. Do not expose the monitor to moisture or excessive dust.
17. Equipment with SIP/SOP connectors should either comply with IEC 60601-1 and/or
IEC 60601-1-1 harmonized national standard or the combination should be evaluated.
Do not touch the patient with signal input or output connectors.
18. Use only a hospital grade power supply cord.
19. This equipment generates, uses, and can radiate radio frequency energy. If not
installed correctly and or not used in accordance with these instructions, it may cause
harmful interference with other devices. This may be determined by turning the
equipment off and on. The user is encouraged to try to correct the interference through
one or more of the following measures:
• Reorient or relocate the receiving device.
• Increase the separation distance between the equipment.
• Connect the equipment to an outlet on a circuit different from that to which the other
device(s) are connected.
• Consult the manufacturer or field service technican for help.
20. Grounding reliability can only be achieved when the equipment is connected to an
equipment receptacle labeled “Hospital Only” or “Hospital Grade.”
Note To connect to an international power supply, use a an attachment plug
appropriate for the power outlet.
Note Refer to the “Electromagnetic Compatibility” (EMC) section of this manual to
ensure EMC. The AMM213TD must be installed and operated according to the EMC
information provided in this manual.
6 User’s Guide
Symbol Definitions AMM213TD 7
EU Declaration of Conformity for Medical Applications
A Declaration of Conformity has been filed for this product. A sample of
this document may be found in the addendum which accompanied this
manual. For a copy of the Declaration of Conformity document, please
contact ADVAN Int’l Corp. and request for AMM213TD DOC.
Prepare for Unpack
Before you unpack your monitor, prepare a suitable workspace. You
need a stable and level surface near a grounded wall outlet in an area
which is relatively free of glare from sunlight or other sources of bright
light. The monitor is cooled by natural convection (it has no fan).
For optimum performance, do not block the cooling vents.
While unpacking the monitor, inspect it and other package contents for
shipping damage that could cause a fire or shock hazard. Immediately
report any shipping damage to the carrier or transportation company
and contact customer service for monitor in the future or in case of
return.
After you unpack the monitor, make sure the following items are in-
cluded
• Monitor with video cable
• AC adapter with cable
CAUTION: AC Adapter must be plugged into Grounded a power outlet
CAUTION : AC adapter
Manufacturer: JEC Korea
Model No: JMW1150KA2400F04
• This operations manual
Note: Your system provider may offer alternative cords or cables
depending on the installation requirement and local geography issues.
8 User’s Guide
SAFETY PRECAUTION
· Avoid placing the monitor, or any other heavy object, on the power cord to prevent
fire or electrical shock from damage to the power cord.
· Do not expose the monitor to rain, excessive moisture, or dust to avoid fire or shock
hazard.
· Do not cover the slots or openings of the monitor for proper heat dissipation. Always
put the monitor in a place where there is adequate ventilation.
· Avoid placing the monitor against a bright background or where sunlight or other
light sources may reflect on the area of the monitor. Place the monitor just below
eye level.
· Handle with care when transporting the monitor.
· Refrain from giving the shock or scratch to the screen, as screen is fragile.
CLEANING YOUR MONITOR
No specific liquid or chemical necessary when cleaning this LCD monitor
However, we suggest to clean the monitor with non-abrasive cloths and cleaning
solutions used in hospitals to clean similar equipment. We recommend using 70%
Isopropyl alcohol for the screen surface and warm water and a mild detergent for all
other surfaces. Other acceptable cleaning agents are listed below:
• 70% isopropyl alcohol
• 6% aqueous ammonia
• Cidex (2.4% glutaraldehyde solution)
• Sodium Hypochlorite (bleach) 10%
• “Green soap” USP
• 0.5% Chlorhexidine in 70% isopropyl alcohol
• Ovation
• Formula 409
• Fantastic
• Wex Cide
To clean the screen, do not spray liquid cleaners directly on to the unit. Stand away
Form the monitor and spray cleaning solution onto a cloth. Without applying exces-
sive pressure, clean the screen with the slightly dampened rag.
AMM213TD 9
POWER MANAGEMENT FUNCTION
The monitor is equipped with the power management function which automatically reduce
the power consumption when not in use in three power level modes.
•Stand-by Mode
The monitor goes into stand-by mode when the horizontal sync signal is off for
about 10 seconds. In this mode, the screen goes off and the power LED blinks for 1
seconds On and 1 second Off. The screen is displayed after the horizontal sync
signal is restored.
•Suspend Mode
The monitor goes into suspend mode when the vertical sync signal is off for about
10 seconds. The power consumption during this is less than 8 W. In this mode, the
screen goes off and the power LED blinks for 1 seconds On and 1 second Off. The
screen is displayed after the vertical sync signal is restored.
•Off Mode
The monitor goes into power-off mode when the vertical and horizontal sync signals
are off for about 10 seconds. In this mode, the screen goes off and the power LED
blinks for 1 seconds On and 1 second Off. The screen is displayed after the vertical
and horizontal sync signals are restored.
Power Management System
The AMM213TD Medical Monitor power management proposal. Provides four phases
of power-saving modes by detecting the horizontal sync signal as shown in the table
blow.
When the monitor is power saving mode or detects an incorrect timing, the screen will
be blank and power LED indicator will blink.
10 User’s Guide
Less then 5WLess than 5WLess than 5W54WPower
Consumption
Red Flashing
(1 sec.
Interval)
Red Flashing
(1 sec. Interval)
Red Flashing
(1 sec. Interval)
GreenPower Indicator
BlankedBlankedBlankedActiveVideo
InactiveInactiveActiveActiveVertical Sync
InactiveActiveInactiveActiveHorizontal Sync
DPMS OffDPMS suspendDPMS StandbyNormal
Operation
State
Less then 5WLess than 5WLess than 5W54WPower
Consumption
Red Flashing
(1 sec.
Interval)
Red Flashing
(1 sec. Interval)
Red Flashing
(1 sec. Interval)
GreenPower Indicator
BlankedBlankedBlankedActiveVideo
InactiveInactiveActiveActiveVertical Sync
InactiveActiveInactiveActiveHorizontal Sync
DPMS OffDPMS suspendDPMS StandbyNormal
Operation
State
TBD
PRESET MODES AMM213TD 11
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TBD
Video Signals
12 User’s Guide
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AMM213TD 13
PIP / POP / PBP function
The following combination options are available to you:
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DDC
To make your installation easier, the monitor is able to Plug and Play with your system
if your system also supports DDC protocol. The DDC (Display Data Channel) is a
communication protocol through which the monitor automatically informs the host system
about its capabilities, for example, supported resolutions and corresponding timing. The
monitor supports DDC1 and DDC2B standard.
INSTALLATION
To install the monitor to your host system, please follow the steps as given below:
Steps
1. Use the supplied video cable (DVI, VGA, S-Video, C-Video) then connect to the host
system accordingly.
2. Connect the DC power to the DC power connector on the monitor.
3. Connect one end of AC power cord into the AC Adapter and the other end to AC power
outlet.
4. Then turn the host system on and then the monitor.
5. If the monitor still does not function properly, please refer to the troubleshooting
section to diagnose the problem.
14 User’s Guide
DVI VGA SDI INS - Video
C - VideoDC Power
IN
OUT
RGB / Component SDI OUT
CONNECTING the POWER CORD
* Check first to make sure that the power cord you use is the correct type required for
your area.
* This monitor has an universal AC adapter that allows operation in either AC 100 - 240
V ac voltage area. No user-adjustment is required.
* Plug one end of the power cord to the AC adapter, plug another end to a proper AC
outlet.
The cord set should have the appropriate safety approvals for the country in which the
equipment will be installed and marked HAR.
For 120 volt
Hospital-grade
power cord
Power supply
Manufacturer : JEC Korea
Model No. JMW1150KA2400F04
Extension power cord (optional)
Manufacturer : JEC Korea
Model No. 1501047 AMM213TD
Applications, use only UL Listed deachable power cord with NEMA
configuration 5-15P type (parallel blades) plug cap. For 240 volt applications use only
UL Listed Detachable power supply cord with NEMA configuration 6-15P type (tandem
blades) plug cap.
AMM213TD 15
16 User’s Guide
OSD User Functions / Messages
Key Name and Function
Power LED : Lights up to indicate the power is turned ON.
Power Switch : To turn ON or OFF the system.
Rotary switch : With the OSD menu activated, increases the value of the selected
(Ture Right) parameter or moves rightward in OSD menu.
Rotary switch : With the OSD menu activated, increases the value of the selected
(Ture Left) parameter or moves leftward in OSD menu.
PIP Switch : To enable or disable Picture In Picture function.
PBP Switch : To enable or disable Picture By Picture function.
POP Switch : To enable or disable Picture On Picture function.
Adjust Switch : To activate or deactivate image adjustment in sub screen of PIP,
PBP, POP mode.
How to access the menu
1. Push the “Knob” button to activate the OSD menu.
2. Able to turn left or right the button to select those icons. The icon will be
highlighted when is selected.
3. Push the “knob” button to go into the another OSD menu.
4. Turn left or right “Knob” button to increase or decrease the number of selected
function.
5. In order to exit from the OSD menu in a different layer, then choose the “Exit
option”. In case of long pushing and holding the button around two or three seconds,
then it will completely out from the menu regardless wherever you are.
6. Turn the “Knob” button in a fast way to the left or right, while the menu is not
activated, then input signal menu will turns up with “V” mark which is chosen current
available input signal. You can switch to another input signal source by turning the
knob slowly then select the target source by pushing the knob.
OSD Section
Chromatic
Color Temp Change the color temperature - D65, D93, S1, S2, S3, S4
Gamma Change the gamma value - 1.8, 1.9, 2.0, 2.1S, 2.2, 2.3, 2.4,
2.4S, S0, Radio graph
Exit Exit the menu
Visual
Brightness Adjusts the brightness of panel (Range : 0 - 100)
Contrast Adjust the contrast of video (Range : 0 - 100)
Phase Adjust the phase of video (Range : 0 - 100)
*available for C and S - video
Chroma Adjust the chroma of video (Range : 0 - 100)
*available for C and S - video
Sharpness-H Set the sharpness of horizontal image (Range : 0 - 10)
Sharpness-V Set the sharpness of vertical image (Range : 0 - 10)
Exit Exit the menu
AMM213TD 17
18 User’s Guide
OSD Section
Setting
Scale Mode Change the scale mode - Fill all, Vertical - fill,
Horizontal - fill, One to One, Center - fill
Mirror Off / On mirror image
Freeze Frame Off / On freeze frame
Zoom / Pan Enable zoom - in and pan function
PIP Enable PIP (Picture In Picture) function
PBP Enable PBP (Picture By Picture) function
Exit Exit the menu
OSD Section
Mode PIP Mode ON / Off
Source PIP sub screen source - SDI1,2, C-Video, S-Video,
Component, VGA, DVI
Position PIP sub screen position - Top L, Top R, Bottom L, Bottom R
Size PIP sub screen size - Small, Medium, Large
Blending PIP sub screen blending - Range 0 - 100
Swap PIP sub screen swap
Exit Exit the menu
Mode PBP Mode ON / Off
Source PBP sub screen source - SDI1,2, C-Video, S-Video,
Component, VGA, DVI
Swap PBP sub screen swap
Exit Exit the menu
Sub menu of PBP
Sub menu of PIP
AMM213TD 19
20 User’s Guide
OSD Section
Advanced
OSD Position Change the OSD menu - Position, Background,
Control OSD time out, Language
Screen Control Control and adjust H and V position, Freqency, Phase
Noise Reduction, Motion Offset
DPMS Change the DPMS
Auto Source Adjust Auto Source Select between on and off
Select
Smart Select Enable / Disable smart select sub menu
Restore Factory Changes the all OSD value to factory outgoing status
Key Lock Set to key lock mode
Exit Exit the menu
OSD Section
Sub menu of OSD Control
H-position Adjust OSD H - position - Range 0 - 100
V-position Adjust OSD V - position - Range 0 - 100
Back ground Adjust transparency of OSD back ground - Range 0 - 100
OSD Time out Adjust OSD time out - 5s, 10s, 15s, 20s, 1m, 2m
Language OSD language - English, Japanese, Chinese, Korean,
French, German
Exit Exit the menu
H-position Adjust screen H - position (Range : 0 - 100)
V-position Adjust Screen V - position (Range : 0 - 100)
Frequency Adjust frequency (Range : 0 - 100)
*available for VGA
Phase Adjust phase (Range : 0 - 100)
*available for VGA
Noise Noise Reduction - Range : 0 - 100
Reduction *available for Component, C-Video and S-Video
Motion Offset Motion Offset Range : 0 - 15
*available for Component, C-Video and S-Video
Exit Exit the menu
Sub menu of Screen Control
AMM213TD 21
22 User’s Guide
OSD Section
Information
Custom Entry Change the user or monitor’s name
SN Display the serial number
Run Time Display the total run time
Input Format Display the current input resolution and vertical frequency
Exit Exit the menu
AMM213TD 23
TROUBLESHOOTING
Before sending your LCD monitor for servicing, please check the troubleshooting list
below to see if you can self-diagnose the problem.
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24 User’s Guide
** All contents are subject to change without notice.
SPECIFICATION
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This monitor is intended for use in Health Care Facilities model AMM213TD
Equipment is not suitable for use in the presence of flammable anesthetic mixture
with air or with oxygen or nitrous oxide.
No user serviceable parts inside, ask qualified personnel when accessing inside.
For disposal of waste product, follow the requirement of local code.
Electrical input rating: 24V DC 6.25A
Classification
Type of protection against electric shock: Class I Equipment.
Degree of protection against the ingress of water: IPX1 compliance.
Mode of operation: Continuous
This monitor has been tested to comply with IEC/EN 60601-1, IEC/EN60601-1-2 and
is certified by UL to medical standard UL60601-1(UL/cUL Mark).
Because many medical offices are located in residential areas, this monitor, in
addition to the medical requirements, has also been tested and found to comply with
the limits for FCC Class B computing devices in a typically configured system. It is
the system integrator or configurer’s responsibility to test and ensure that the entire
system complies with applicable EMC laws.
Environmental conditions for transport and storage:
- Temperature range within -4° to 140° F (-20° to 60° C)
- Relative humidity range within 10% to 90%
- Atmospheric pressure range within 500 to 1060 hPa.
51LJ
Medical Equipment
E215822
AMM213TD 25
26 User’s Guide
Electromagnetic Compatibility
Like other electrical medical equipment, the AMM213TD requires special
precautions to ensure electromagnetic compatibility with other electrical medical
devices. To ensure electromagnetic compatibility (EMC), the AMM213TD must be
installed and operated according to the EMC information provided in this manual.
Note The AMM213TD has been designed and tested to comply with
IEC 60601-1-2:2001 requirements for EMC with other devices.
Caution Portable and mobile RF communications equipment may affect
the normal function of the AMM213TD.
Warning Do not use cables or accessories other than those provided
with the AMM213TD, as this may result in increased electromagnetic emissions
or decreased immunity to such emissions.
Warning If the AMM213TD is used adjacent to or stacked with other
equipment, observe and verify normal operation of the AMM213TD in the
configuration in which it will be used prior to using it in
a
surgical procedure.
Consult the tables below for guidance in placing the AMM213TD.
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AMM213TD 27
28 User’s Guide
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Dimension Drawing (mm) AMM213TD 29
30 User’s Guide
Connectors
DC Input
Connector Jack Power Input
Video Input
24 pin DVI-I connector.
DDWG or equivalent connector.
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C - Video connector.
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Description of Warranty
Advan warrants that the goods the goods sold hereunder will be free of defects in
materials and workmanship, and such goods will substantially conform to the specifi-
cations furnished by Advan, and to any drawings or specifications furnished to Advan
by the Buyer if approved by Advan. This warranty shall be effective only if Advan
receives notice of such defect or nonconformance during the period of the warranty.
Advan sole and exclusive the Advan product(s) with refurbished units provide a credit
to buyer in the amount of the purchase price.
Commencement and Duration of Warranty
The warranty period begins on the date of shipment from Advan. The goods sold
hereunder are warranted for a period of 18 months from date of shipment unless
otherwise agreed to by Buyer and Advan. No extension of the warranty will be given
during the time the goods are in Advan possession.
Place of Repair or Replacement
In order to obtain service under this warranty, Buyer must notify Advan of the defect
before expiration on the warranty period, and request a “Return Material Authorization
Number.” If the configuration has been modified in any manner, the product must be
returned to its original configuration before any warranty service will be perfomed by
Advan. No goods are to be returned to Advan without prior authorization. Buyer will be
responsible for packaging and shipping the defective goods to the Advan Service
Facility with shipping charges prepaid.
Limitation of Warranty
Monitor:
For 18 months after the date of purchase, ADVAN or its Authorized Service Centers, will
repair or replace if defective in material or workmanship. This Limited Warranty does not
include cleaning, or damage caused by accident, neglect, misuse or improper installation
or operation, any damage caused from service, maintenance, modifications or tampering
by anyone other than an ADVAN Authorized Service Representative, or by the use of
supplies, consumable items and conditions beyond the control of ADVAN, such as
common carrier provided equipment and/or facilities, operation of ADVAN product in
excess of the specifications or with the Serial Number or Rating label removed.
AMM213TD 31
ADVAN DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUD-
ING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY
WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information or advice given by ADVAN, its authorized service center,
distributors, dealers, agents or employees, shall create another warranty or modify
this warranty. This warranty states ADVAN’s entire liability and your exclusive
remedy against ADVAN for any failure of the ADVAN’s product to operate properly.
Neither ADVAN nor anyone else involved in the development, production, or delivery of
this product shall be liable for any indirect, incidental, special consequential, exem-
plary, or punitive damages, including lost profits, arising from the use of or inability to
consequential or incidental damages, the above limitation may not apply to you.
This Limited Warranty gives you special legal rights and you may also have other
right, which vary from State to State.
Installation
Advan makes no warranty with respect to any installation of Advan’s product(s)
by Advan, any authorized dealer, or any other person.
Technical Assistance
For technical assistance please call (510)490-1005 between 8:00 a.m. and 5:00 p.m.
PST, Monday through Friday or email to support@advancorp.com with a description
of your technical issues.
Service
If your Medical Monitor needs service, call Advan Customer Service at (510)490-1005
between 7:00 a.m and 4:00 p.m PST, Monday through Friday or fax to (510)490-1151.
You will need the unit’s serial number and a brief description of the problem and where
unit were purchased to receive a RMA number.
If a service is required please return the product for service using the original
shipping container with the RMA number included in package on the outside
of the box.
In order to protect ADVAN employees form potential health hazards, ADVAN
requires that the RMA product be disinfected before returning to ADVAN for
service. Any product not cleaned prior to shipment will be returned to the
customer.
In-transit damage is not covered by warranty. We suggest you always insure your
shipment. Advan will only pay for the return shipment by surface transportation. It is
the responsibility of the sender to prepay transportation charges.
Note: Returns will not be accepted without an assigned RMA number.
32 User’s Guide
ADVAN INT’L CORP
47817 Fremont Blvd. Fremont, CA 94538
Tel : 510-490-1005
Fax : 510-490-1151
Web Page : http://www.advancorp.com