BBPOS WISECUBE WiseCube User Manual Cube QSG Eng 20180809

BBPOS International Limited WiseCube Cube QSG Eng 20180809

User Manual

Advanced mPOS Design Integrating Bluetooth®EMV and NFC Card Reading FunctionsWiseCubewww.bbpos.comSupported Operating System:iOS, AndroidPackage ContentsDevice X1USB cable X1Quick start guide X1Application Download & InstallationThis device can support iOS and Android.1. Please download the ocial application from app stores before operation. 2. Please follow app instructions to register and login for proper operation. 3. For any questions, please contact the ocial application developer or solution provider.Index & Accessories (Fig.1) LED status indicator Quick Start ProceduresConnect the USB Type-C charging cable to charge the device as shown to the right.Download the ocial application from APP Store or Google Play Store.** Cube is powered by an internal Lithium Polymer rechargeable battery pack that cannot be removed or replaced. Before rst use, charging is required for approximately two to three hours. To prevent potential electrical damage to the Cube, it is recommended to use the USB Type-C cable provided with the packaging.**APPDOWNLOADEnterBluetooth PinSTEP 3Enter bluetooth pin on smartphone/tablet.** Default bluetooth pin is printed on the back of Cube.After device is successfully paired, Cube is ready to use.Now, you can follow the application instructions to start the transaction process, then insert or tap card to complete the transaction.** If you are paying using an EMV card, please ensure that the EMV chip of the card is facing the right direction. If you are paying using an NFC card, please ensure you tap the NFC payment card or your device with your NFC wallet within 4cm range on top of the NFC marking.Bluetooth ONSearch CubeSTEP 2Search for Cube on smartphone/tablet.** Please ensure that the Bluetooth® function of your smartphone/tablet is ‘ON’ before device pairing.EMV card readerReset button(**please use paperclip for reset) USB Type-C port for chargingPowerbuttonNFC cardreader LED Status Indicators STEP 1Press power button to turn on Cube.Bluetooth PairingPower OnShow battery level for 4 secondsPower ONo action needed to power oIdleNo light statusBattery Charging Status26-50%FLASHING second light51-79%FLASHING third light80-100%FLASHING last light0-10%FLASHING rst red light11-25%FLASHING rst lightBattery LevelWhen power on, it is shown as below in rst four second0%FLASHING rst red light26-50%Two lights ON0-10%First red light ON51-79%Three lights ON11-25%First light ON80-100%All lights ONOTA Self Check Interity FailFLASHING second and third light alternativelyTemperFLASHING rst and last red lightFirst and last red light ON
FCC Caution Statements:This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one of the following measures:- Reorient or relocate the receiving antenna.- Increase the separation between the equipment and receiver.- Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.- Consult the dealer or an experienced radio/TV technician for help.Caution: Any changes or modications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimetres between the radiator and your body.Warranty • Any damage or defects caused by a failure to follow the instructions which relate to this device or as the result of an accident, abuse, misuse, misapplication, product modication, improper voltage or current, acts of God, shipping damages or loss, or damage caused by service performed by anyone other than our company are expressly excluded from the warranty stated below.• We are not under any obligation to support the device for all operating environments, including but not limited to, interoperability with all current and/ or future versions of software or hardware.• Please contact the dealer for any warranty or customer support services. Any repair of the device by yourself will void the Warranty. ©2018 BBPOS Limited. All rights reserved. BBPOS are either trademark or registered trademarks of BBPOS Limited. iOS is the trademark of Apple Inc. Android™ is a trademark of Google Inc. Windows® is registered trademark of Microsoft Corporation in the United States and/or other countries. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by BBPOS Limited is under license. Other trademarks and trade names are those of their respective owners.All details are subject to change without prior notice.Room 1903-04, 19/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong Kongwww.bbpos.comNeed Help?E: sales@bbpos.com | T: +852 3158 2585Revise v.1 / 20180509Cautions & Important Notes• Ensure the device is fully charged before use.• Please ensure the EMV chip of the card is facing the right direction when inserting card.• The NFC card or mobile wallet should be tapped within 4 cm range on top of the reader mark.• Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint or insert foreign object into the device. Doing any of which will damage the device and void the Warranty.• Don’t immerse the device into water and place near washbasins or any wet locations. Don’t spill food or liquid on the devices. Don’t attempt to dry the device with external heat sources, such as microwave or hair dryer. Don’t use any corrosive solvent or water to clean the device. We recommend using dry cloth to clean the surface only. • Don’t use any sharp tools to probe the internal components, connectors or contacts, doing which may lead to device malfunction and void the Warranty simultaneously. Product Specications Functions • EMV chip card reader (ISO 7816 compliant class A, B, C card) • NFC Card Reader (EMV contactless, ISO 14443A/B) • Over-the-air rmware update • Over-the-air key updateCommunication Interface Bluetooth® 4.2 BLEPower & Battery Lithium polymer rechargeable battery 500mAh, 3.7VCharging Via USB Type-CKey Management DUKPT, MK/SKEncryption Algorithm TDESSupport Operating System Android 4.2 or above, iOS (iPhone 6s or above, iPad Air 2 above, iPad Mini 5 or above, iPad Pro except 2016 version)Product Size 82.5 x 69.0 x 10.5mm (approx.)Product Weight 75g (approx.)Operating Temperature 0°C – 45°C (32°F – 113°F)Operating Humidity Max 95%Storage Temperature -20°C – 55°C (-4°F – 131°F)Storage Humidity Max 95%• Please use a paper clip to press the reset button at the bottom for reboot. Device has no responseTroubleshootingProblems Recommendations• Please ensure the Bluetooth® function of your smartphone or tablet is turned on.• Please check the version of your operating system is supported for this device’s operation.• Please press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again.• The device may be at lower battery level, please use the USB cable to recharge it, then retry.• Please ensure the device or smartphone/tablet is within the reception range.Inserting card • Please check if the device has power when operating and ensure devices are connected. • Please follow the application instruction to insert or tap card. • Please ensure that there is no obstacle in the card slots. • Please check if the chip of the card is facing the right direction when inserting card.• Please ensure that your phone/ tablet is a supported model for this device’s operation.• Please insert card with a more constant speed.Tap Card/Mobile Wallet• Please check if your card supports NFC payment.• Please ensure if your card is placed within 4 cm range on top of the NFC marking.• Please take out your NFC payment card from wallet or purse for payment to avoid any interference. Device does not work with your phone or tabletDevice cannot read your card successfully• Please press the power on button to restart your device.• Please check to see if you can nd the device’s “Serial Number” (Shown on the back of device) in the “Scanned Device List” of your smartphone or tablet.Device cannot be paired• Please press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again.• The device may be at lower battery level, please use the USB cable to recharge it, then retry.• Please ensure the device or smartphone/tablet is within the reception range.Device loses the connection with your smartphone or tablet when the device has gone into auto-o mode.LED Status Indicators First light ONReady for TransactionNFC OperationAll lights ON with “BEEP” soundCard Reading ProcessSuccessfully CompletedLights COME ON in consecutive orderReading Card InformationFirst light ONReady for TransactionEMV OperationTransaction ResultTwo “BEEPS” sound and rst red light ONTransaction Failed/Error“BEEP” sound and FLASHING all lights 3 timesTransaction ApprovedBluetooth ConnectionLights COME ONin consecutive orderWaiting for ConnectionFlashing all lights 3 times*Power O completely after 3 hours of inactivityConnected BluetoothPower o completely when 5 minutes without any connectionNo ConnectionLong press for4 seconds and release power buttonReset BluetoothWhen Card is InsertedLights COME ONin consecutive orderCard Removal DetectionLeave all lights ON until card is removed

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