BBPOS WISEPAD2PLUS WisePad 2 Plus User Manual WP2 QSG Eng 20170322
BBPOS International Limited WisePad 2 Plus WP2 QSG Eng 20170322
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User Manual
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| Mirror Download [FCC.gov] | |
| Document ID | 3358048 |
| Application ID | TQrg2LxjTNto6g+5dbehFA== |
| Document Description | User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 218.05kB (2725662 bits) |
| Date Submitted | 2017-04-14 00:00:00 |
| Date Available | 2017-04-14 00:00:00 |
| Creation Date | 2017-03-22 11:57:48 |
| Producing Software | Adobe PDF library 15.00 |
| Document Lastmod | 2017-03-22 11:57:48 |
| Document Title | WP2+_QSG_Eng_20170322 |
| Document Creator | Adobe Illustrator CC 2015 (Windows) |
Index & Accessories (Fig.1) Product Specifications Paper Roll Installation Method BACK STEP 1 Fig. 1.1 Functions Open the paper compartment by gently lifting the lever and pulling it towards the rear of the terminal (Refer to Fig. 1.1) STEP 2 After discarding the packing material on the paper roll, fit the paper roll in the compartment with paper feeding underneath the roll. The correct placement of paper is critical. (Refer to Fig. 1.2) Battery door compartment** WisePad™ 2 Plus Fig. 1.2 Display Backlit dot-matrix LCD display STEP 3 Buttons 10 numerical buttons, enter, cancel & clear buttons, power/setting button, up/paper feed button, down/reprint button STEP 4 Communication Interface mPOS mode - Bluetooth® 2.1, Micro USB Standalone mode - WiFi, GPRS (optional) /3G (optional) Connectivity Dual SAM cards OR single SAM card & single SIM card if with GPRS/3G Gently close the printer cover until a “click” is heard. (Refer to Fig. 1.3) Magstripe, EMV and NFC Card Reader with integrated thermal printer Reset button Charging contacts **Remarks: SAM card slot inside the battery compartment. For any questions of SAM card installation, please contact the official distributors to follow up. Device USB cable Rechargeable battery Remove excess paper by tearing it along the serrated cutting edge. Caution: Please use paper approved by the manufacturer. If not, it may cause damages to the printer. When installing paper, the user needs to be cautious of the serrated metal cutting edge. Package Contents x1 x1 x1 Paper roll Quick start guide Fig. 1.3 Thermal Printer - Paper Width - Effective Printing - Paper Roll Diameter x1 x1 SIM and SAM Cards Installation Method SIM/SAM card slot NFC Status Indicators First LED ON LEDs ON in consecutive order 4 LEDs ON + “BEEP” EEP ~B Support Operating Systems: iOS, Android, Windows Phone 8, MS Windows SAM card slot www.bbpos.com CR ED **Please make sure the SIM and SAM cards are facing down.** 00 Ca Va Fr lid om rd 00 00 ho Battery Installation And Charging Method ld /0 er Va Th lid ru 00 00 /0 Na NFC LED indicators RD XX Va Fr lid om rd 00 00 /0 ld er 55 22 Reading card information Ready for tapping card 00 Ca IT 11 Sin em ce ber ho XX **WisePad™ 2 Plus is powered by a removable Lithium Polymer rechargeable battery. Before first use, charging is required for approximately two to three hours. To prevent potential electrical damage to the WisePad™ 2 Plus, please be recommended to use the Micro USB cable provided with the packaging. CA RD 22 Va Th lid ru 00 00 /0 Na me XX XX 55 22 First LED flashing 2 “BEEP”s ~B EE EEP ~B LCD display Transaction completed Standby mode ~BEEP For magstripe card reading Receipt cutter Power & Battery Lithium polymer rechargeable battery 1300mAh, 3.7V Charging Via Micro USB or charging contacts (Charging cradle optional) LED indicator • Ready for magstripe card swiping - LED on • Ready for ICC card insertion - LED on NFC LED Indicator • Connecting with POS terminal - First LED flashing • Ready for NFC Reading - First LED on • Success Reading - 4 LEDs on in consecutive order • Transaction Completed - One “BEEP” sound • Errors - Two “BEEP” sound • Power off - All LEDs off Key Management DUKPT, MK/SK Encryption Algorithm TDES Swipe Speed 15cm/sec - 100cm/sec Battery Life Above 1200 EMV transactions, or above 4000 magnetic card swipe transactions, or above 700 EMV contactless transactions, or 12 hrs BLE broadcasting for one fully charge Card reading process successfully completed Thermal printer - Resolution - Sensor 58mm / 2.28inch 48mm Max 30mm / 1.18inch (can print 60 receipts with printing length 10mm per receipt) 8 dots/mm, 384 dots/line Paper and cover open sensor, low battery Support Operating Systems Android 2.1 or above, iOS 6.0 or above, Windows Phone 8, MS Windows “BEEP” ED CA P~ FRONT CR 22 me To insert or replace the battery, please lift up the latches to remove the battery door. IT 11 Sin em ce ber Index & Accessories (Fig.1) • EMV chip card reader (ISO 7816 compliant class A, B, C card) • Triple track magnetic stripe card reader • NFC reader (EMV contactless, ISO 14443A/B) • Thermal printer • Secure PIN pad • Thermal printer • Over-the-air firmware update • Over-the-air key update • Over-the-air terminal configuration Error, please retry Operating Temperature 0°C – 45°C (32°F – 113°F) Operating Humidity Maximum 95% Storage Temperature -20°C - 55°C (-4°F – 131°F) Storage Humidity Maximum 95% Product Size 155 x 78 x 38.4mm (approx.) / 6.1 x 3.07 x 1.51inch (approx.) Product Weight 280g / 9.9oz (approx., including Paper Roll) LCD Message Details WisePad™ 2 Plus Message BBPOS STANDBY BLUETOOTH ON PAIRING NOW .... CONNECTING NETWORK .... PROCESSING INPUT PIN INCORRECT PIN COMPLETED CANCELLATION TERMINATE DECLINED MSR SUCCESS MSR FAIL NO ICC NO RESPONSE INSERT CARD SWIPE CARD NFC ACCEPTED POWER OFF? Troubleshooting Problems Recommendations Device cannot be paired • Please press & hold the power on/off button to restart your device. • Please check if you can find the device’s “Serial Number” (Shown on the back of device) in the “Scanned Device List” of your smartphone or tablet. Display turned off automatically • The display may turn off after enter the “SLEEP MODE” to save power. Please press and hold the power on/off button to restart it. • The device may be out of power, please use the USB cable to recharge it, then retry. Device lost the connection with your smartphone or tablet when the device is auto-off. • Please press and hold the power on/off button to turn on the device again. The device will automatically connect with your smartphone or tablet again. • The device may be at lower battery level, please use the USB cable to recharge it, then retry. • Please ensure the device or smartphone/tablet is within the reception range. Device cannot read your card successfully through NFC reading • Please check if your card supports NFC payment. • Please ensure if your card is placed within 4cm range on top of the NFC marking. • Please take out your NFC payment card from wallet or purse for payment to avoid any interference. Device cannot read your card successfully • Please check if the device has power when operating and ensure devices are connected. • Please check if the application instructs to swipe or insert card. • Please ensure that there is no obstacle in the card slots. • Please check if the magstripe or chip of the card is facing the right direction when swiping or inserting card. Device cannot read your card successfully • Please ensure your phone/tablet is supported model for this device’s operation. • Please swipe or insert card with a more constant speed. Device has no response • Please use a paper clip to press the reset button at the back for reboot. For NFC card reading Micro USB port for charging & operation LED indicator Power / Setting button, Up / Paper Feed button, Down / Reprint button Secure PIN pad for PIN input ENTER button CANCEL button CLEAR button For EMV card reading with LED indicator Connect Micro USB charging cable to charge the device as shown to the right. Description WisePad™ 2 Plus opening screen Waiting for connection via Bluetooth®, WiFi or GPRS network. WisePad™ 2 Plus enters “SLEEP MODE” if no operation for 5 minutes Bluetooth® is turned on and pairing with smartphone or tablet. Connecting to WiFi or GPRS network Transaction is processing Remind to enter PIN Incorrect PIN input, please retry Transaction is completed Transaction is cancelled Transaction is terminated Transaction is declined Succeeds to swipe card Fails to swipe card No ICC card is inserted/detected Time out message for no card is inserted or swiped Remind to insert ICC card Remind to swipe magstripe card Remind to tap card Transaction is successful Confirm or decline to turn off the WisePad™ 2 Plus Standalone Mode (Model: WPP22, WPP23) STEP 3 Quick Start Procedures Fig. 3.3 - Insert/Swipe STEP 2 Quick Start Procedures STEP 1 Press and hold “ ” to turn on WisePad™ 2 Plus until “STANDBY” is shown (Fig. 2.1). STEP 1 It will display Insert/Swipe screen (Fig. 3.3) and the device can accept either magstripe or EMV IC card. When the amount HAVEN’T EXCEED the contactless limit It will display the Start Payment (Fig. 3.4), the device can accept one of magstripe, EMV IC and NFC card. Fig. 3.4 - Start Payment Steps of different payment methods: a. Swipe magstripe card (Fig. 3.5) STEP 2 Fig. 2.2 - Setting Menu Press “ ” to enter the Setting Menu (Fig. 2.2), press “1” to enter the Connection Menu (Fig. 2.3). Then, choose one of connection methods by pressing: - “1” to connect WiFi or - “2” to connect Cellular (GPRS/3G) After network is successfully connected, WisePad™ 2 Plus will enter the Transaction Menu (Fig. 2.4). b. Insert EMV IC card (Fig. 3.6). If you are required to input PIN, please input via secure PIN pad and press “ ” to confirm. Fig. 4.1 WisePad™ 2 Plus can support iOS (iOS 6.0 or above), Android (Android 2.1 or above), Windows Phone 8 & MS Windows. Fig. 3.5 - Swipe magstripe card APP DOWNLOAD a. Swipe magstripe card (Fig. 5.3) STEP 2 b. Insert EMV IC card. If you are required to input PIN (Fig. 5.4), please input via secure PIN pad and press “ ” to confirm on device. Fig. 4.2 c. Tap NFC card (Fig. 3.7). Success tapping will have beep sound and LED indication. (Please refer to NFC status indicators) Fig. 2.3 - Connection Menu STEP 3 Fig. 3.6 - Insert EMV IC card Fig. 4.3 No Reader. Tap to connect. Change payment method Fig. 5.3 - Swipe magstripe card Fig. 5.4 - Insert EMV IC card 00 Valid From 00/00 Valid Thru 00/00 1100 2200 XXXX 5522 00 Valid From 00/00 Valid Thru 00/00 1100 2200 XXXX 5522 JIMMY DONALDSON CREDIT CARD Member Since Fig. 4.4 NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: CANCEL Fig. 4.5 - Sale Sale Operation WisePad™ 2 Plus (0023) STEP 1 Fig. 3.1 - Transaction Menu Fig. 3.7 - Tap NFC card In Transaction Menu (Fig. 3.1), press “1” to start the Sale Operation. Enter amount, then press “ Fig. 3.2 - Enter Amount STEP 1 ” to confirm (Fig. 3.2). i. Depends on card type. ii. If amount is exceed the limit. Fig. 4.5 - Sale Fig. 3.8 - Approved When transaction finish, “Approved” is shown (Fig. 3.8). Then, press “ ” to print receipts. ** Remarks: If the transaction is not successful, “DECLINED” will be shown on the display. Then, press “ ” back to Enter Amount page (Fig. 3.2) to start next transaction. STEP 5 Charge Fig. 6.7 - Approved Fig. 5.6 - Signature Sign here Confirm Enter amount STEP 4 In Receipt page (Fig. 5.7), you can choose email, SMS and print a receipt. Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End user must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Under these situations, the APP will go to Signature page (Fig. 5.6). To sign on white area and then press “Confirm”. In Sale page (Fig. 4.5), enter amount and press “Charge”. STEP 4 Fig. 6.7 - Approved Cardholder’s signature is required under these situations: Sale Operation STEP 2 - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. Fig. 5.5 - Approved When transaction finish, “Approved” is shown on the APP and the device. (Fig. 5.5). ** Remarks: If the transaction is not successful, “DECLINED” will be shown on the APP and the device. Then, it will go back to Sale page (Fig. 4.5). • Don’t try to disassemble the device to repair. Please contact your dealer for repair and maintenance. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. WisePad™ 2 Plus STEP 3 • Don’t use any corrosive solvent or water to clean the device. Recommend using dry cloth to clean the surface only. FCC Caution Statements: Fig. 5.5 - Tap NFC card Select the reader model • Don’t immerse the device into water and place near washbasins or any wet locations. Don’t spill any food or liquid on the device. Don’t attempt to dry the device with external heat sources, such as microwave or hair dryer. • Don’t use any sharp tools to point the internal components or connectors, doing which may lead to malfunction and void the Warranty. JIMMY DONALDSON ** If you paired the device before, it will automatically pairing to the device when open the APP. Fig. 2.4 - Transaction Menu • Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint, or insert foreign object into the device. Doing any of which will void the Warranty. CREDIT CARD For first time pairing, open the APP and click “Tap to connect” (Fig. 4.3). Then, select “WisePad™ 2 Plus” in the “Select the reader model” pop-up window (Fig. 4.4). After that, “Device Ready” is shown on the top in Sale page (Fig. 4.5). ** Remarks: - If you would like to change to the other payment method in Start Payment page (Fig. 5.2), press “Change payment method”. Then, it will back to Payment Method page (Fig. 5.1) for next transaction. - If you pay by magstripe card or EMV IC card, please ensure that the magstripe or EMV chip of the card is facing the right direction. - If you pay by using NFC card, please ensure you tap the NFC payment card within 4cm range on top of the NFC marking. - If the amount is higher than CVM limit in NFC payment, input PIN is required. • Please ensure magstripe/EMV chip of the card is facing the right direction when swiping or inserting card. Fig. 5.2 - Start Payment Member Since ** Remarks: - If you need to cancel the transaction, please press “X” to cancel. “CANCALLED” will be shown on the display and it will back to Enter Amount page (Fig. 3.2) to start next transaction. - If you pay by magstripe card or EMV IC card, please ensure that the magstripe or EMV chip of the card is facing the right direction. - If you pay by using NFC card, please ensure you tap the NFC payment card within 4cm range on top of the NFC marking. - If the amount is higher than CVM limit in NFC payment, input PIN is required. • Please ensure that you have chosen the desired “Pairing” method of WisePad™ 2 Plus before to start the connection process. c. Tap NFC card (Fig. 5.5). Success tapping will have beep sound and LED indication. (Please refer to NFC status indicators) Bluetooth ON • Ensure to turn on the Bluetooth® function of your smartphone or tablet before use. • Please fully charge your WisePad™ 2 Plus before use. When you press “Credit Card”, the APP and the device will go to Start Payment page (Fig. 5.2). Then, you can use one of below payment methods to start the transaction. Download and install official application from APP Store (Fig. 4.1). Press and hold “ ” to turn on WisePad™ 2 Plus until “STANDBY” is displayed on the LCD. And, turn on your smartphone/tablet Bluetooth® pairing function (Fig. 4.2). Fig. 5.1 - Payment Method In Payment Method page (Fig. 5.1), press a payment method which you choose. When the amount EXCEED the contactless limit Fig. 2.1 - Standby Mode CAUTION & IMPORTANT NOTES mPOS Mode (Model: WPP21) Fig. 5.7 - Receipt The mobile device is designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA). These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the body is 1.362W W/kg. For body operation, this device has been tested and meets FCC RF exposure guidelines when used with any accessory that contains no metal and that positions a minimum of 15mm from the body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines. Caution Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. a. To send a receipt, press “Email” to input the email address and press “enter”. Then, press “ ”. b. To SMS a receipt, press “SMS” to input the contact number and press “enter”. Then, press “ ”. Fig. 3.9 - Print Merchant Receipt To print merchant receipt (Fig. 3.10), press “ ” to print merchant receipt. If you don’t need, press “X”. c. To print a receipt, press “print”. Then, the receipt will be printed out from the device. After finish, you can print customer receipt (Fig. 3.10), press “ ” to print customer receipt, else press “X” to skip this step. d. If you do not need receipt, press “New Payment” back to Sale Page (Fig. 4.5) to start another payment. Fig. 3.10 - Print Customer Receipt Need Help? E: sales@bbpos.com | T: +852 3158 2585 Room 1602, 16/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong Kong www.bbpos.com ©2017 BBPOS Limited. All rights reserved. BBPOS and WisePad™ are either trademark or registered trademarks of BBPOS Limited. iOS is the trademark of Apple Inc. Android™ is a trademark of Google Inc. Windows® is registered trademark of Microsoft Corporation in the United States and/or other countries. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by BBPOS Limited is under license. Other trademarks and trade names are those of their respective owners. All details are subject to change without prior notice. Revise v.4 / 20170322
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