BarMate BARMATE-SAM BARMATE SYSTEM - SAM User Manual BarMateUsersGuideRevA3

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Document ID	923779
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Document Description	BarMate User Manual
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Document Type	User Manual
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Date Submitted	2008-04-04 00:00:00
Date Available	2008-04-04 00:00:00
Creation Date	2008-03-26 13:18:46
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Document Title	Microsoft Word - BarMateUsersGuideRevA3.doc
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Document Author:	jwarnell

“Poolside Service at the Touch of a Button”
User’s Guide
Rev A
ii
BarMate Installation Guide
“Poolside Service at the Touch of a Button”
User’s Guide
Rev. A
BarMate Installation Guide
iii
iv
BarMate Installation Guide
Notice
This guide is provided for informational use only. Every effort was made to ensure
accuracy of information in this guide at the time of printing. BarMate reserves the right to
provide updates to content information not available at the time this guide was printed.
Changes or modifications to the BarMate System not expressly approved by BarMate
could void the user’s authority to operate the equipment.
Copyright
2008 BarMate Ltd. All rights reserved. BarMate and its logo are trademarks of BarMate.
All other trademarks and registered trademarks are the property of their respective
owners. No part of this guide may be reproduced manually or electronically without
written permission from BarMate.
Trademarks
BarMate is a trademark or registered trademark of BarMate in the United States,
European Union, and/or other countries.
Federal Communications Commission (FCC) Notice
The BarMate system complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause
undesired operation.
The Service Request Device (SRD) and the Service Area Manager (SAM) have been
tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at
his own expense.
The Gateway has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
BarMate Installation Guide
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
CE Compliance
The BarMate System has been designed and tested to be CE compliant under the
R&TTE Directive.
vi
BarMate Installation Guide
Safety Instructions
When installing/using this product, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury to persons, including the following:
1. Read and understand all instructions.
2. Do not use the Gateway near water.
3. Clean only with dry cloth.
4. Do not locate the antenna near overhead light or power circuits, or where it can
fall into such power lines or circuits. When installing the antenna, take extreme
care to avoid touching such power lines or circuits, as contact with them can be
fatal.
Refer all servicing to qualified service personnel. Servicing is required when the
equipment has been damaged in any way and does not operate normally.
SAVE THESE INSTRUCTIONS
BarMate Installation Guide
vii
Safety Symbols
Failure to comply with safety precautions in this guide violates the intended use of this
product. The following safety symbols appear in this guide::
GENERAL HAZARD
This symbol represents a general warning or caution.
viii
BarMate Installation Guide
About This Guide
Purpose and scope
The purpose of this guide is to introduce the BarMate system and to help you
successfully use this product. The scope of this guide describes the BarMate System,
components, and functions, and provides task-based instruction for operating and using
this system once installed.
Audience
This guide is intended for Administrators and Waiters. It is assumed that users have a
basic understanding of a PC computer or laptop.
Organization
The following table is a roadmap to using this guide efficiently.
Refer to…
To…
Chapter 1, The BarMate Overview
Understand the BarMate System and the
function of system components.
Chapter 2, Operations
Understand component operation and how to
start and operate the Management Centre
software.
Chapter 3, Starting and Using the
Management Centre
Understand Management Centre Operations
and how to manage personnel and service
requests.
Chapter 4, Maintenance
Learn how to replace an SRD when it no
longer operates (battery runs out).
BarMate Installation Guide
ix
Conventions
The following table describes typographical and icon conventions used throughout this
guide.
Description
Example
A button or switch you press on a device
appears in this TYPEFACE.
On the SRD, press the ON button.
A greater than symbol (>) indicates
choosing a submenu from a menu.
On the status bar, choose Start > BARMATE
Management Centre.
An arrow represents a tip or conveys
related information.
►
Acronyms
FCC – Federal Communications Commission
LED – Light Emitted Device
MC – Management Centre
MMC – Master Management Centre
PC – Personal Computer
SAM – Service Area Manager
SRD – Service Request Device
USB – Universal Serial Bus
BarMate Installation Guide
Contents
Chapter 1 BarMate Overview .................................................................. 1
About BarMate............................................................................................... 2
How BarMate works ...................................................................................... 2
System description ....................................................................................... 3
Technical description of system components ......................................... 4
BarMate software .................................................................................... 5
Chapter 2 Operations ............................................................................. 7
Component operations................................................................................. 8
Gateway operation.................................................................................. 8
SAM operation ........................................................................................ 9
SRD operation....................................................................................... 10
Chapter 3 Starting and Using the Management Centre...................... 11
Starting the Management Centre software............................................... 12
Management Centre operations ................................................................ 12
Map tab ................................................................................................. 13
Service Requests tab............................................................................ 14
Waiter Config tab .................................................................................. 15
MC Config tab ....................................................................................... 16
SAM Config tab ..................................................................................... 17
SRD Config ........................................................................................... 18
Messages tab........................................................................................ 19
Settings tab ........................................................................................... 20
Chapter 4 Maintenance ......................................................................... 21
Removing an SRD from a Bracket Mount................................................. 22
BarMate Installation Guide
xi
Installing an SRD......................................................................................... 23
Replacing the SAM Battery ........................................................................ 25
xii
BarMate Installation Guide
Chapter 1 BarMate Overview
This chapter provides an overview of the BarMate system.
Topics discussed in this chapter include the following:
BarMate Installation Guide
•
About BarMate on page 2
•
How BarMate works on page 2
•
System description on page 3
Technical description of system
componentson page 4
BarMate softwareon page 5
Chapter 1 BarMate Overview
About BarMate
BarMate is a wireless system that allows guests to request
bar service with the press of a button. The wireless device
sends a signal to the Management Centre to request
service. After providing prompt service, the Waiter clears the
signal indicating the guest has been served.
The BarMate system is designed to be scalable, flexible, and
accurate for any resort environment.
How BarMate works
To request service, a guest presses a button on a Service
Request Device (SRD), which sends a signal to the
Management Centre (MC) or the Master Management
Centre (MCC), usually located at the bar or refreshment area
to request service. The Management Centre consists of a
Gateway and PC running BarMate software. A Waiter will
identify the location of the guest using the BarMate software,
and promptly respond to guest requesting service. An LED
will illuminate on the SRD to help identify the guest
requesting service. After responding to a guests request for
service, the Waiter clears the signal on the SRD to indicate
the guest has placed an order. Clearing the signal will switch
the LED on the SRD off and send relevant service data (date
and time service request was fulfilled) to the Management
Centre.
Wireless communications between the SRD and the
Gateway are managed by the Service Area Manager (SAM),
inconspicuous devices located between the SRDs and the
MC to manage wireless communication traffic between
devices.
BarMate Installation Guide
Chapter 1 BarMate Overview
System description
The following diagram illustrates the BarMate System
components. A description of system components follows.
Figure 1: System Block Diagram
BarMate Installation Guide
Chapter 1 BarMate Overview
Technical description of system components
The BarMate system sends and receives data using multiple
devices. Each device is described below.
Service Request Device (SRD) – A push button device that
Transmits (TX) and Receives (RX) a signal to and from the
Service Area Manager (SAM) at both 2.4 GHz and 13.5MHz.
An LED (Light Emitted Device) illuminates on the SRD,
indicating service request. The illuminated LED identifies the
guest requesting service. This is a battery powered, wireless
device that attaches to a surface, typically on a sun lounger.
Service Area Manager (SAM) – A device that manages
service requests from SRDs. The SAM transmits and
receives signals to and from SRDs using the Antenna Array.
The SAM also uses a COM antenna to transmit and receive
signals between the SAM and the Gateway. The SAM is
powered with a battery that can be recharged using a solar
panel. For environmental protection against outdoor
elements, the SAM shell (box casing) is a NEMA 4 rated
enclosure.
Antenna Array – Composed of four antennas that connect
to a SAM. The array transmits and receives signals between
SRDs and a SAM. The array locates the SRD requesting
service by triangulation.
COM Antennas – Connect to the SAM and to the Gateway
(one antenna for each device) by coaxial cable. The COM
antennas transmit and receive signals between the Gateway
and the SAM.
Solar Panel – Connects to the SAM to recharge the battery.
Gateway – Communicates wirelessly with one or more
SAMs using a COM antenna. The Gateway is part of the
Management Centre (MC) and connects to the MC computer
using a USB cable. The COM antenna attaches to the
Gateway with a coaxial cable.
Management Centre (MC) – Composed of a Gateway and a
touchscreen computer running the BarMate software. The
MC is usually located in the bar area, and provides the
interface between the BarMate system and the site’s wait
BarMate Installation Guide
Chapter 1 BarMate Overview
staff. A site may have multiple MCs. The MC computer
connects to the Gateway with a USB cable.
Master Management Center (MMC) – Like the MC, the
MMC is composed of a Gateway and a touchscreen
computer running the BarMate software. At sites that have
multiple MCs, the MMC routes messages between the MCs
as required. The MMC can also function as an interface
between the BarMate System and the site’s wait staff.
BarMate software
The BarMate software enables Waiters to identify the
location of guests requesting service and to indicate when
the guest has been served. The BarMate software enables
Administrators to manage and assign Waiters at specific MC
locations.
BarMate Installation Guide
Chapter 1 BarMate Overview
BarMate Installation Guide
Chapter 2 Operations
Chapter 2 Operations
The purpose of this chapter is to describe basic operations
of the primary BarMate components. (For information related
to BarMate software, see Chapter 3, Starting and Using the
Management on page 12.) Topics discussed in this chapter
include the following:
•
BarMate Installation Guide
Component operations on page 8
Gateway operation on page 8
SAM operation on page 9
SRD operation on page 10
Chapter 2 Operations
Component operations
This section describes the primary BarMate components.
Components are shown with mounting brackets. For
assembly instructions, refer to Chapter 2, Installation.
Gateway operation
Figure 2: Gateway LEDs and ports.
USB-B port: Connects to a PC or laptop using a standard
USB cable.
PC LED: Illuminates green to indicate successful
communication between Gateway and PC.
Wireless LED: Illuminates green to indicate successful
wireless communications.
Power LED: Illuminates green to indicate Gateway is on.
COM Antenna Connection: Connects to an Antenna that
Sends and Receives communications with SAM(s).
BarMate Installation Guide
Chapter 2 Operations
SAM operation
Antenna
Connectors
Solar
Connector
Figure 3: Description of SAM interface.
Antenna Connectors: There are four RX connectors for the
antenna array, and one COM connector.
Solar Connector (Input): Connects to the solar panel.
BarMate Installation Guide
Chapter 2 Operations
SRD operation
LED
ON/OFF buttons
SRD - Front
Figure 4: Description of SRD operation.
LED: Illuminates when the ON button is pressed (service is
requested). The LED turns off when the OFF button is
pressed, or when the SRD is “cleared” by the Management
Centre.
ON/OFF buttons: Pressing the ON button sends a service
request. Pressing the OFF button cancels the service
request.
10
BarMate Installation Guide
Chapter 3 Starting and Using
the Management Centre
This section describes the BarMate Management Centre
(MC) software application, including basic operations and
tasks that Administrators and Waiters perform. Topics
discussed in this chapter include the following:
BarMate Installation Guide
•
Starting the Management Centre
on page 12
•
Management Centre operations on page 12
Map tab on page 13
Service Requests tab on page 14
Waiter Config tab on page 15
MC Config tab on page 16
SAM Config tab on page 17
SRD Config on page 18
Messages tab on page 19
Settings tab on page 20
11
Chapter 3 Starting and Using the Management Centre
Starting the Management Centre software
To start the Management Centre application
•
Click the BarMate icon on the desktop.
or
•
Click the Windows Start menu, and then select
Programs > BarMate.
The Management Centre application displays showing a
map of the Service Area in the Map window.
Management Centre operations
The Master Management Centre manages all elements of
Administrative and Service operations. Administrators use
the Management Centre to manage and control day-to-day
operations: identifying waiters, and logging waiters on and
off duty at their assigned areas. Waiters use the system to
identify the location of a guest requesting service; to take
ownership and respond to a request; and to indicate that the
guest has been served. The primary tabs that Administrators
and Waiters use are the Service Request tab and the Waiter
Config tab. The remainder of tabs are primarily used by
BarMate Installers and BarMate Service personnel for
setting up and troubleshooting the system.
The following sections describe the functionality that each
tab provides and the primary user of those functions.
12
BarMate Installation Guide
Chapter 3 Starting and Using the Management Centre
Map tab
This tab displays a map of the service area and can identify
the location of BarMate components. The text box identifies
which map displays in the Map window. (Multiple service
area maps may be installed on a system to provide clear
resolution of a service area.) The arrow is a pull-down menu
of service area maps; the selected map displays in the map
window. The check boxes display the location of BarMate
components MCs, SAMs, and SRDs (routers are not
currently used). The primary users of this tab are
Administrators and Waiters to locate components,
specifically the location of SRDs (guests requesting service).
Parking Lot
Figure 5: Description of Map tab.
To view BarMate components on a resort map
BarMate Installation Guide
•
Click the text box arrow and select the desired map to
display in the map window.
•
Click the Zoom in or Zoom out buttons for optimal
resolution of the service area map.
•
Click the check boxes to select or deselect components
that display on the map: MCs (Management Centres),
SAMs (Service Area Managers), and SRDs (Service
Request Devices) on the map. Deselecting a check box
will remove it from the service area map displaying in the
map window.
13
Chapter 3 Starting and Using the Management Centre
Service Requests tab
This tab manages service requests. Each state of a request
illuminates a different colour to indicate a pending request,
the device location, when the request is assigned, when a
request is satisfied, and when a request is cancelled. The
primary users of this tab are Waiters and Administrative
personnel.
Figure 6: Description of Service Requests tab.
To manage service requests
14
•
Click the Show on Map button to display the location of
the device/guest.
•
Click the Assign Waiter button and identify waiter taking
ownership / responding to the service request.
•
After attending guest,
Press OFF on the SRD to clear the server
request.
Click the Cancel Request button to cancel a
request for service without deleting the record
(service request).
Click the Delete Record button to delete the
database record of request from the system.
BarMate Installation Guide
Chapter 3 Starting and Using the Management Centre
Waiter Config tab
This tab manages waiters: logs waiters who are on duty in
and out, and provides the ability to add or remove waiters to
an MC. The MC that a waiter is logged in on determines the
area to which a waiter is assigned. For example, if a waiter
logs into MC “A”, the waiter is assigned to area “A”. The
primary users of this tab are Administrators.
Figure 7: Description of Waiter Config tab.
To manage waiters
BarMate Installation Guide
•
Select the appropriate name or ID and click Log In to
sign into the BarMate system.
•
Select the appropriate name or ID and click Log Out to
sign out of the BarMate system.
•
Click the Add New button and enter a new name or ID
to add a new waiter to this MC.
•
Select the name or ID to be removed and click Remove
to remove a waiter from this MC.
15
Chapter 3 Starting and Using the Management Centre
MC Config tab
This tab provides a list of all MCs configured in the system
and the. The window displays the location of MCs. The
primary users of this tab are BarMate Installers and BarMate
Service personnel.
Figure 8: Description of MC Config tab.
CAUTION:
Modifying information on this tab could change a
components configuration, which may require BarMate
Personnel to reconfigure a component. Only trained
BarMate Installers or BarMate Service personnel should
use this tab.
16
BarMate Installation Guide
Chapter 3 Starting and Using the Management Centre
SAM Config tab
This tab provides a list and pertinent information about all
SAMs configured in the system. The primary users of this
tab are BarMate Installers and BarMate Service personnel.
Figure 9: Description of SAM Config tab.
CAUTION:
Modifying information on this tab could change a
components configuration, which may require BarMate
Personnel to reconfigure a component. Only trained
BarMate Installers or BarMate Service personnel should
use this tab.
BarMate Installation Guide
17
Chapter 3 Starting and Using the Management Centre
SRD Config
This tab provides a list and pertinent information about all
SRDs in the MC. The primary users of this tab are BarMate
Installers and BarMate Service personnel.
Figure 10: SRD Config tab description.
CAUTION:
Modifying information on this tab could change a
components configuration, which may require BarMate
Personnel to reconfigure a component. Only trained
BarMate Installers or BarMate Service personnel should
use this tab.
18
BarMate Installation Guide
Chapter 3 Starting and Using the Management Centre
Messages tab
This tab is used for troubleshooting purposes. The Message
window provides internal status and troubleshooting
information exchanged between a Gateway and MC. The
primary users of this tab are BarMate Installers and BarMate
Service personnel.
Figure 11: Description of Messages tab.
CAUTION:
Modifying information on this tab could change a
components configuration, which may require BarMate
Personnel to reconfigure a component. Only trained
BarMate Installers or BarMate Service personnel should
use this tab.
BarMate Installation Guide
19
Chapter 3 Starting and Using the Management Centre
Settings tab
This tab provides the ability to add and configure new maps
to the system and to configure various parameters related to
system operation. The primary users of this tab are BarMate
Installers and BarMate Service personnel.
Figure 12: Description of Settings tab.
CAUTION:
Modifying information on this tab could change a
components configuration, which may require BarMate
Personnel to reconfigure a component. Only trained
BarMate Installers or BarMate Service personnel should
use this tab.
20
BarMate Installation Guide
Chapter 4 Maintenance
Chapter 4 Maintenance
This chapter describes how to install the BarMate system.
Topics discussed in this chapter include the following:
BarMate Installation Guide
•
Removing an SRD from a Bracket Mount on page 22
•
Installing an SRD on page 23
•
Replacing the SAM Battery on page 25
21
Chapter 4 Maintenance
Removing an SRD from a Bracket Mount
If an SRD fails, it must be replaced as each SRD includes a
non replaceable battery. To protect internal electronics, the
SRD case is hermetically sealed.
CAUTION:
Trying to open the SRD case will likely break the device
(damaging internal electronics), and the device will no
longer be water resistant.
To remove an SRD from its Bracket Mount
Insert a small, slotted screwdriver with 1/8” tip into the
Disconnect Slot on the side of the SRD.
Apply slight upward pressure with the screwdriver, while
sliding the SRD away from the Disconnect Slot and
lifting upward.
Slide and
gently lift
Disconnect
Slot
Figure 13: Removing an SRD from its bracket.
22
BarMate Installation Guide
Chapter 4 Maintenance
Installing an SRD
The SRD is a battery operated device. The SRD contains an
internal battery that is magnetically activated when the SRD
is attached to the Bracket Mount.
To install and mount the SRD
Observe orientation of SRD and mounting bracket.
Disconnect Slot
Extenders
fit in
bracket
Bracket
Mount
Installed magnet
at top of bracket
Glides
Figure 14: Orienting an SRD over its bracket mount.
BarMate Installation Guide
23
Chapter 4 Maintenance
Slide SRD extenders on glides until the SRD snaps into
place, locking the SRD to the mounting bracket.
Disconnect Slot
on bottom of
SRD
Slide
Slide
Figure 15: Sliding an SRD onto its bracket mount.
24
Verify that the battery is activated; Press ON to
illuminate the LED. Press OFF after verification.
BarMate Installation Guide
Chapter 4 Maintenance
Replacing the SAM Battery
The SAM contains a replaceable lead acid battery. To
replace the battery, you will need the following items:
•
A replacement 12V Power Up battery (P/NPUBP-7-12 or
equivalent)
•
Screw driver
CAUTION:
Before powering up a SAM, make sure the Management
Centre (Gateway, computer, and software) are running.
To replace the battery
BarMate Installation Guide
Remove the (4) screws from the SAM cover; and then
remove the cover.
On the small PC Board, switch the power to OFF.
25
Chapter 4 Maintenance
OFF/ON
switch
Figure 16: Power switch inside SAM.
26
Remove the two screws that secure the battery bracket;
and then remove the bracket.
BarMate Installation Guide
Chapter 4 Maintenance
Battery cable
fast-on connectors
Bracket Screws
Figure 17: Battery installed in SAM.
BarMate Installation Guide
Disconnect the battery cables from the battery, and then
remove the battery from the SAM.
Insert the replacement battery into the SAM.
Place the bracket over the replacement battery, and then
secure the bracket using the two bracket screws.
Connect the red (positive) battery cable to the red faston connector on the battery. Connect the black
(negative) battery cable to the black fast-on connector
on the battery.
Make sure the Management Centre (computer,
Gateway, and software) are running, and then, on the
small PC Board in the SAM, switch the power to ON.
Replace the SAM cover, and then secure it using the
cover screws.
27
BarMate Installation Guide
29
BarMate Ltd ▪ Trafalgar House ▪ Grenville Place ▪ London ▪ NW7 3SA ▪ UK
Copyright BarMate 2008 ▪ Printed March 2008 ▪ Revision A

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