Belkin F9K1104V1 Dual Band 3T3R Router User Manual
Belkin International, Inc. Dual Band 3T3R Router
Belkin >
User Manual
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| Document ID | 1616556 |
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| Document Description | User Manual |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 328.12kB (4101540 bits) |
| Date Submitted | 2012-01-09 00:00:00 |
| Date Available | 2012-07-07 00:00:00 |
| Creation Date | 2012-01-05 11:21:06 |
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| Document Lastmod | 2012-01-09 10:04:10 |
| Document Title | User Manual |
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WIRELESS DUAL-BAND N+ ROUTER ADVANCE N900 DB User Manual F9K1104 v1 8820-00783 Rev. A03 Table Of Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 What’s in the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Advanced Tools & Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 The Belkin Router Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Manual Setup Using Your Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Adding Computers to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Using the WPS Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Adding USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Bundled Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Additional Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Enabling Auto Update on Your Belkin Router . . . . . . . . . . . . . . . . . . . . . 21 Updating Your Router via Your System Tray (Windows) or Menu Bar (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Updating the Router’s Firmware via the Web Interface . . . . . . . . . . . . 23 Resetting the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Restoring Your Router to Factory Defaults . . . . . . . . . . . . . . . . . . . . . . 27 Restoring the Router to Default Settings Using the Web Interface . . 28 Getting to Know Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Technical Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Technical Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Troubleshooting, Support, and Warranty . . . . . . . . . . . . . . . . . . . . 31 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Belkin International, Inc., Limited 2-Year Product Warranty . . . . . . . . . 41 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 FCC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Getting Started What’s in the Box Initial Setup ADVANCE N900 DB Wireless Dual-Band N+ Router Where to Place Your Router CAT6 Ethernet cable (attached to router) For the best results, place the Router next to your modem in an open location away from large metal objects and magnets such as those found in speakers. Raising the Router above floor level can improve the strength of your wireless signal. Power supply (attached to router) Network information card (attached to router) Belkin Setup CD with User Manual Getting Started Connect Your N900 DB Router 1) Turn off your modem by disconnecting its power supply. 3) Power up your modem by plugging in its power supply. 2) Connect your Router to your modem using the cable (already attached). 4) Power up your Router by plugging in its power supply. Getting Started Run the Installer Software Insert the included CD into your computer. It should run automatically; if not, find the setup program and open it. Follow the prompts. The setup software will configure your Internet connection and let you know when things are working. If you have DSL, you may need a username and password from your Internet provider. Setup Getting Started 1) Click the Setup icon on the CD menu. 2) After a brief installation, the setup software will ask you for the network name and password from the network information card that is attached to the installation booklet. Store the card under the base of your Router for future reference. Getting Started 3) A progress screen will appear while additional software is installed. This may take a few minutes to complete. Once finished, a “Success” message will appear indicating that you are connected to the Internet via your new Belkin Router. During setup you may be asked for additional information. You may need to enter a username and password provided by your ISP. This username and password is likely to be found on materials that came from your ISP when you signed up for service. If necessary, you may need to contact your ISP to retrieve your username and password. If you have a static IP address, you may need to enter additional information also provided by your ISP. If your computer doesn’t have a wireless adapter, or the setup software is unable to control it, you may be asked to connect your computer to the Router with a network cable. Getting Started Advanced Tools & Settings After the initial setup is complete, you have the option to change settings like your network name, security type, and password. To make these changes and others, click on the Advanced Tools icon at the CD Setup menu and select one of the following settings that you would like to change: Network Name & Security – Personalize your network name (SSID), password, and strength of wireless security. Internet Service Provider & Login Settings – Have you moved or changed Internet Service Providers? If you’d like to change these settings without running through the setup process again, this is the place. Getting Started The Belkin Router Manager The Belkin Router Manager appears in your system tray (Windows) or menu bar (Mac). Its icon indicates the current status of your Router and also allows you to access your Router’s settings to make changes. It also provides quick access to software that came bundled with your Router. To access the Router settings, click on the icon and select from the menu that appears. The status of your Router is shown by the Belkin Router Manager icon, which closely mimics the light on the front of the Router. White: You are connected to your Belkin Router and it is connected to the Internet. Amber: You are connected to your Belkin Router, but it is not connected to the Internet. Getting Started Manual Setup Using Your Browser In your browser, type “http://router” (you do not need to type in anything else such as “www”). Then press the Enter key. If you’re still having trouble running the manual setup option, type “192.168.2.1” in your browser (you do not need to type in anything else such as “http://” or “www”). Then press the Enter key. Getting Started Adding Computers to Your Network Using the CD Wireless devices such as computers, network printers, and gaming systems can connect to your Router with a few simple steps. 1. Put the Setup CD into your computer. If the CD doesn’t open automatically, browse to your CD drive and open the Belkin Setup CD icon. 2. Click the Setup icon on the CD menu. 3. After a brief installation, the setup software will ask you for the network name and password from the network information card that came with your Router. This card is most likely now located underneath the foot of your Router in the provided card slot. 4. A progress screen will appear while additional software is installed. This may take a few minutes to complete. Once finished, a “Success” message will appear indicating that you are connected to the Internet via your new Belkin Router. Note: The setup software runs only on Windows and Mac OS X systems. Getting Started Manually Windows ® 7 Your computer provides a menu of available wireless networks at the right end of the task bar. iOS (iPhone, iPad, and iPod touch) 1. Open the Settings app and select the Wi-Fi menu item. 1. Left-click on the 2. Select your wireless network from the list that appears there. If asked to do so, enter the network password. 2. Select your wireless network from the list. If asked, enter your network password (network key). Mac OS ® X Your Mac ® provides a menu of available wireless networks at the right end of the menu bar. 1. Click on the icon that looks like signal strength bars. Windows Vista ® and Windows XP Your device provides a menu of available wireless networks at the right end of the task bar. icon showing wireless waves. 1. Right-click on the icon that shows a computer with wireless or two computers (Windows Vista). waves (XP) 2. Select your wireless network from the list that appears there. If asked to do so, enter the network password. 2. Choose View Available Wireless Networks (XP) or Connect to a network (Windows Vista) from the menu. Android (phones and tablets) 3. Select your wireless network from the list. If asked, enter your network password (network key). 1. Open the Settings app and select Wireless and Network. 2. From there, select Wi-Fi to see the list of available networks. 3. Select your wireless network from the list. If asked to do so, enter your network password. 10 Getting Started Using the WPS Button 1) Start WPS Push Button Connection (WPS PBC) on your computer or other Wi-Fi device that you would like to connect wirelessly to your Router. Often there will be a button for this purpose in software that came with the device, or a physical “WPS,” “PBC,” or “Security” button on the device itself. 2) Within two minutes, press the WPS button on your Router and hold for two seconds. The WPS light (small light above WPS button) will blink white while it listens for your Wi-Fi device. Once a connection is established, the light will turn white and then go out. If a connection is not established, the light will blink amber. You may repeat the process to try again. You can repeat this process for each WPS-enabled device you’d like to add to your network. 11 Getting Started Adding USB Devices Adding a Drive You can share a USB hard drive or flash drive to your network via your Router’s USB port. Once connected, you can share files and music with other computers and devices within your network. Plug your USB hard drive into the USB port on the back of your Router. When the light above the USB port is lit, your drive is available to computers on your network. You can manually check the status of your shared drive by visiting the USB Print and Storage Manager, found under the Belkin Router Manager icon displayed in your system tray (Windows) or menu bar (Mac). If you have difficulty sharing a drive on your network, please see the “Troubleshooting” section of this manual. A few USB hard disks require more power than the Router’s USB port provides. In these cases, you may notice the drive failing to come on or remaining on for a short time. If your disk has an optional power supply, please use it while the disk is attached to your Router. 12 Getting Started Adding a Printer Adding Other USB Devices You can add a printer to your network via your Router’s USB port. Once connected, you can print from various computers and wireless devices within your network. Other USB devices may also be shared via your Router. Plug your device into the USB port located on the back of your Router. When the light above the USB port is lit, your device is available to computers on your network. Plug your printer’s USB cable into the USB port located on the back of your Router. When the light above the USB port is lit, your printer is available to computers on your network. Computers running the Belkin USB Print and Storage Manager will be able to make use of the shared device by visiting the USB Print and Storage Manager, found under the Belkin Router Manager icon displayed in your system tray (Windows) or menu bar (Mac). You can manually check the status of your printer by visiting the USB Print and Storage Manager, found under the Belkin Router Manager icon displayed in your system tray (Windows) or menu bar (Mac). If you have difficulty sharing a printer on your network, please see the “Troubleshooting” section of this manual. Note: Each computer that will use the printer must have both the Belkin software and the printer’s driver installed. If the print driver is not installed, you will be asked to install it by the Belkin USB Print and Storage Manager. 13 Getting Started Bundled Software Memory Safe USB Print and Storage Manager Memory Safe allows you to set up a routine backup of your files to a hard drive or flash drive attached to your Router. Memory Safe is found in the Belkin Router Manager icon displayed in your system tray (Windows) or menu bar (Mac). The USB Print and Storage Manager helps to manage and monitor the use of your USB printers, scanners, hard drives, and other devices that are connected to your Router’s USB port and shared across your network. USB Print and Storage Manager is found in the Belkin Router Manager icon displayed in your system tray (Windows) or menu bar (Mac). When you have one or more USB devices attached to your Router, the main actions for those devices are available directly from the Belkin Router Monitor menu. 14 Getting Started Additional Capabilities Video Mover Guest Access Video Mover sends media from a USB drive attached to your Router to any UPnP (Universal Plug-and-Play) or DLNA-compatible device on your network. These devices include certain gaming systems, televisions, Blu-ray players, and cell phones. You can allow guests to use your Internet connection without joining your personal network. The network name and password for the guest network is located on the network information card found under the foot of your Router. A person using your guest network will be able to join without a password, but will be shown a login page when they attempt to surf the Web. They will need to enter the guest password into this page to continue. 15 Getting to Know Your Router Front Panel B) W i-Fi Protected Setup (WPS) Light and Button The WPS button on the front of your Router can be used to help establish a secure connection between your Router and other WPS-enabled Wi-Fi devices such as computers. To use the WPS feature on your Router, see “Getting Started > Adding Computers to Your Network > Using the WPS Button”. The small light near the WPS button shows what is happening while you are using WPS to establish a connection. Off: Idle Blinking White: The Router is listening for a WPSenabled computer or other device. Solid White: The Router has made a secure connection with the computer or other device. A) Router Status Light Your Router’s status is shown by the light on the front. Amber: A connection was not created. Off: The Router is not plugged into a power source. Blinking White: The Router is starting up. Solid White: The Router is connected to the Internet. Blinking Amber: The Router can’t detect the modem. Either the modem is off, is not plugged into the Router, or is unresponsive. Solid Amber: The Router is connected to your modem but is not connected to the Internet. 16 Getting to Know Your Router Back Panel A) Modem (WAN) Connector C) USB Port D) Reset Button Connect your modem to this port using an Ethernet cable. USB printers, disks, and other USB devices plugged into this port will be shared on your network. Each USB port has a light that indicates its status. Off: No USB device is connected or the attached USB device is not in use. This button is used to restart your Router in rare cases when it functions incorrectly. Resetting the Router will preserve your settings. This button may also be used to restore the factory default settings. Please see the Troubleshooting section for more information. Blinking: Please wait to unplug the device until the light turns off. E) Power Connector B) Wired (LAN) Connectors Connect computers and other wired network devices to these ports using Ethernet cables. On: The USB device is connected and being shared on your network. 17 Connect the included power supply to this jack. Technical Details Technical Features SPI Firewall Integrated Dual-Band 3x3 802.11n Wireless Access Points Your Router is equipped with a firewall that will protect your network from a wide array of common attacks and viruses. Universal Plug-and-Play (UPnP) Compatibility Utilizing Dual-Band Network technology, your Router creates two separate networks (one at 2.4GHz band and the other at 5GHz band), allowing increased bandwidth to all your connected wireless devices and computers. Both allow you to connect at up to 450Mbps using 3-stream technology for the fastest wireless throughput*. The UPnP (Universal Plug-and-Play) feature in your Router offers seamless operation of voice and video messaging, games, and other applications that are UPnP-compliant. *Connecting at 450Mbps requires a Wi-Fi adapter capable of such. Web-Based Advanced User Interface Intellistream Technology You can easily make changes to your Router’s advanced settings through your web browser. These changes can be made from any computer on your network. Intellistream is a technology (sometimes called Quality of Service, or QoS) that intelligently and automatically manages and prioritizes the stuff on your network so that everything flows smoothly. Belkin Router Monitor For example, if you’re downloading 100 email messages from your office VPN while watching a movie streamed to your home theater, Intellistream will make sure your movie plays smoothly while your email downloads. The Belkin Router Monitor application helps you to monitor your Router’s status and change network settings. Integrated 4-Port Gigabit Switch It allows the smoothest, fastest video streaming, gaming, and VoIP calls while working seamlessly in the background without complex configuration or adjustments. Your Router has a built-in, 4-port network switch to allow your wired computers to share: printers, data, MP3 files, digital photos, and much more. NAT IP Address Sharing 2 USB Ports To save you the cost of adding IP addresses per computer in your house, your Belkin Router uses Network Address Translation (NAT) technology, allowing you to share a single IP address across your network. The USB ports let you plug in printers, hard drives, and other USB devices to share across your network. 18 Technical Details System Requirements Setup Software Router Windows ® XP 32-bit (SP3 or greater), Windows Vista® 32/64-bit, or Windows 7 32/64-bit; or Mac OS ® X v10.5, v10.6, or v10.7 Internet Explorer ® v7 or above, Firefox ®, Google Chrome™, or Safari ® Broadband Internet connection such as a cable or DSL modem with RJ45 (Ethernet) connection Minimum 1.8GHz processor At least one computer with an installed network interface adapter Minimum 512MB RAM TCP/IP networking protocol installed on each computer 600MB of free hard-drive space for installation RJ45 Ethernet networking cable Internet browser Memory Safe and USB Print and Storage Manager Windows XP 32-bit (SP3 or greater), Windows Vista 32/64-bit, or Windows 7 32/64-bit; or Mac OS X v10.5, v10.6, or v10.7 Minimum 1GHz processor and 512MB RAM 50MB of free hard-drive space for installation 19 USING YOUR ROUTER Enabling Auto Update on Your Belkin Router The Router has the capability to automatically check for a newer version of firmware and alert you when it’s available. You can choose to download the new version or ignore it. By default this feature is disabled. If you want to enable it, select “Enable” and click “Apply Changes”. 3. Click “Login” in the upper right-hand corner of the page. The Router does not ship with a password, so just click “Submit”. Note: We recommend you use a computer that has a wired connection to the Router. Setup steps: 1. Open a web browser on the computer. 2. In the address bar of the web browser, type “http://192.168.2.1”. 20 using your router 6. Select “Enable” by clicking the radio button and then click “Apply Changes” at the bottom of the screen. 4. Click on “System Settings” in the left-hand column under the “Utilities” heading. 5. Toward the lower-half side of the screen you will find “Auto Update Firmware Enabling”. 21 using your router Updating Your Router via Your System Tray (Windows) or Menu Bar (Mac) Once you have completed the setup process, you will need to update the new software for your Router. This can be done easily via your computer’s system tray or menu bar. Setup steps: 1. Click on the white Belkin Router Manager icon (right-click for Windows) in your system tray (Windows) or menu bar (Mac). 2. Select “Check for Updates” or “Update Available” from the menu. 3. You should now see the Belkin Updater window. 4. Click on the “Install Update” icon. 22 using your router Updating the Router’s Firmware via the Web Interface The following steps show you how to update your Router’s firmware using its web interface. You do not need to be connected to the Internet as this interface is built into the Router itself. Setup steps: 1. Locate and download the firmware file from the Belkin support site. (Type your part number into the search box in the top right corner and look for “Firmware” in the title.) 2. Save the file to a location on your computer where you can get to it easily, such as your desktop. 3. Connect the computer to one of the four LAN ports on the Router. 23 using your router 4. Open a web browser on the computer. 5. In the address bar of the web browser, type “http://192.168.2.1” and press “Enter” on your keyboard. 6. Click “Login” in the upper right-hand corner of the page. The Router does not ship with a password, so just click “Submit”. 7. Click on “Firmware Update” toward the bottom of the left-hand menu. 24 using your router 9. Select the firmware file by left-clicking on it and then click the “Open” button in the lower-right corner of the window. This will take you back into the Router’s interface. 8. Click the “Browse” button toward the middle of the screen to search for the file you saved previously. Note: The firmware version in the images below is depicted as an example. Your file name will vary depending on your model and version. 25 using your router 11. A prompt asking, “Are you sure you want to continue with upgrading?” will appear. Click “OK”. 12. A second prompt will open telling you the Router will not respond during the upgrade and warning you not to remove the power supply from the Router. Click “OK” once more. Congratulations. The firmware has been updated successfully. 10. Click the “Update” button. 26 using your router Resetting the Router Restoring Your Router to Factory Defaults Reset Button – Red Press and hold the “Reset” button for at least 10 seconds, and then release it. The lights on the Router will momentarily flash. The “Router” light will begin to blink. When the “Router” light becomes solid again, the restore is complete. The “Reset” button is used in rare cases when the Router may function improperly. Resetting the Router will restore the Router’s normal operation while maintaining the programmed settings. You can also restore the factory default settings by using the “Reset” button. Use the restore option in instances where you may have forgotten your custom password. Resetting the Router Push and release the “Reset” button. The lights on the Router will momentarily flash. The “Router” light will begin to blink. When the “Router” light becomes solid again, the reset is complete. 27 using your router Restoring the Router to Default Settings Using the Web Interface Symptoms You need to restore the factory defaults using the web interface. This may be because the Router is not performing as expected or you wish to remove all previously configured settings. 3. Click “Login” in the upper right-hand corner of the page. The Router does not ship with a password, so just click “Submit”. Setup steps 1. Open a web browser on the computer. 2. In the address bar of the web browser, type “http://192.168.2.1”. 28 using your router 4. Click on “Restore Factory Defaults” in the lefthand column under the “Utilities” heading. 5. Click on the “Restore Defaults” button. 29 using your router 7. The Router will begin the restoring process. Once the restore is complete, the Router will reboot. Note: This may take several minutes. Your Router has successfully been restored to its factory settings. 6. A warning box will open that says, “Warning: All your settings will be lost. Are you sure you want to do this?” Click “OK”. 30 Troubleshooting, Support, and Warranty Troubleshooting Belkin Setup cannot find my Router. The Setup CD does not automatically start. If Belkin Setup is not able to communicate with your Router during the installation process, please check the following items. If Belkin Setup does not run when you insert the CD-ROM, your computer may not be configured to open CDs automatically. 1. Make sure that the wireless hardware on your computer is turned on, if available. If Belkin Setup does not appear within 15 seconds, browse to your CD-ROM drive and open the “Belkin Setup” icon. Alternatively, if you have connected your computer to the Router yourself, you can visit http://router/ and perform the setup manually. Please see “Manual Setup Using Your Browser” earlier in this manual for more information. 2. Try connecting your computer to one of the four “wired” ports on the Router with an Ethernet cable. 3. Ensure that the Router is on. The front-panel light should be on. 4. Unplug the Router’s power supply for 10 seconds, then plug it back in. 5. There may be firewall software on your computer preventing an outgoing connection. You may choose to temporarily disable this software before attempting setup. If Belkin Setup still cannot find the Router, you might choose to do a manual setup. Refer to “Manually Configuring Network Settings” in this manual for details. 31 Troubleshooting, Support, and Warranty Belkin Setup cannot connect my Router to the Internet. Belkin Setup completed installation, but I cannot browse the Web. The light on the front of my Router is blinking amber. If Belkin Setup is not able to connect the Router to the Internet, please check the following items: 1. Make sure the Router is connected to your modem with an Ethernet cable via the Router’s one WAN (modem) port. 1. Use the troubleshooting suggestions within Belkin Setup. 2. Unplug the modem from its power source and make sure that it goes dark. Then reapply power to the modem. 2. If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly. Some user names require that the ISP’s domain may be at the end of the name. Example: “myname@myisp.com”. The “@myisp.com” part of the user name may need to be typed as well as your user name. 3. Unplug your Router’s power supply, wait 10 seconds, and plug it back in. This will cause the Router to try to reestablish communication with the modem. 3. If you continue to have no Internet connection, refer to “Manually Configuring Network Settings” in this manual for an alternative setup method. 32 Troubleshooting, Support, and Warranty Belkin Setup completed installation, but I cannot browse the Web. The light on the front of my Router is solid amber. I can’t connect to the Internet wirelessly. If the light on the front of the Router is solid white, then your Router is connected to the Internet. You may not be connected to the Router’s wireless network. Please refer to “Adding Computers to Your Network” in this manual for instructions. 1. Use the troubleshooting suggestions within Belkin Setup. 2. If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly. Some user names require that the ISP’s domain may be at the end of the name. Example: “myname@myisp.com”. The “@myisp.com” part of the user name may need to be typed as well as your user name. If your Windows XP computer is running SP2, you will not be able to set up the Router via the wireless setup process. You will need to either update to Windows XP SP3 or complete the setup via a wired connection. 3. If you have a static connection, your ISP will have assigned you an IP address, subnet mask, and gateway address. Please re-run Belkin Setup and enter this information when a static connection is mentioned. 4. You may need to configure your Router to meet the specific requirements of your ISP. To search our knowledge base for ISP-specific issues, go to: http://www.belkin.com/support and type in “ISP”. 5. If you continue to have no Internet connection, refer to “Manually Configuring Network Settings” in this manual for an alternative setup method. 33 Troubleshooting, Support, and Warranty I can’t connect to the Internet wirelessly and my network name is not listed in Available Networks. My wireless network per formance is slow, inconsistent, suffers from weak signal, or I’m having difficulty maintaining a VPN connection. 1. Verify that your Router is on and the front-panel light shows solid white. Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases. Other factors that will cause signal degradation (metal is generally the worst culprit) are obstructions such as walls and metal appliances. Note also that connection speed may decrease as you move farther away from the Router. 2. If you are far from the Router, you might try moving closer to see if you might have been out of range. 3. Using a computer attached to the Router via a network cable, visit http://router/ and ensure that “Broadcast SSID” is ON. This setting is found on the “Channel and SSID” page. In order to determine if wireless issues are related to range, we suggest temporarily moving the computer within 10 feet from the Router if possible. Changing the wireless channel—Depending on local wireless traffic and interference, switching the wireless channel of your network can improve performance and reliability. See the section titled “Changing the Wireless Channel” for instructions on how to choose other channels. 34 Troubleshooting, Support, and Warranty Limiting the wireless transmit rate—Limiting the wireless transmit rate can help improve range and connection stability. Most wireless cards have the ability to limit the transmission rate. To change this property in Windows, go to the Windows Control Panel, open “Network Connections”, and double-click on your wireless card’s connection. In the properties dialog, select the “Configure” button on the “General” tab, then choose the “Advanced” tab and select the rate property. I’ve installed this new Router and some of my network clients (computers, game consoles, etc.) are now unable to connect. Your new Router came pre-configured with a network name and password, found printed on an attached card. All clients must use this network name and password to connect wirelessly to your Router. You will need to find the network settings on your client, select the network name printed on the card from the list of available networks, and enter the password when prompted to join the wireless network. Wireless client cards are usually set to automatically adjust the wireless transmit rate for you, but doing so can cause periodic disconnects when the wireless signal is too weak; as a rule, slower transmission rates are more stable. Experiment with different connection rates until you find the best one for your environment. Note that all available transmission rates should be acceptable for browsing the Internet. For more assistance, see your wireless card’s user manual. 35 Troubleshooting, Support, and Warranty 5. Click “Apply Changes” to finish. Your wireless connection is now encrypted. Each computer using your wireless network will need to use the new key. Does the Router support Wireless Protected Access (WPA) security? The Router ships with WPA/WPA2 security turned on. Windows XP and some older network hardware may require a software update to support WPA/WPA2. Note: If you are configuring the Router over a wireless connection, you will have to re-connect to the Router after changing any security settings. I am having difficulty setting up WPA security on my Router. Note: Some older networking hardware supports only WEP encryption. If your older computers cannot connect to your network, try 128-bit or 64-bit WEP, or seek software updates from their manufacturers. 1. Log in to your Router by visiting http://router/ with your web browser. Click on the “Login” button in the top right-hand corner of the screen. You will be asked to enter your password. If you have never set a password, leave the “Password” field blank and click “Submit”. 2. Click “Wireless” in the left-hand menu. Then click “Security” just below that. 3. Select the “WPA/WPA2” option. 4. Enter a password. This can be from 8–63 characters of your choice, including spaces and punctuation, OR a 64-digit hexadecimal number (using only the numbers 0–9 and letters A–F). 36 Troubleshooting, Support, and Warranty 5. Click “Apply Changes” to finish. Your wireless activity is now encrypted. Each computer using your wireless network will need to use the new key. I am having difficulty setting up Wired Equivalent Privacy (WEP) security on my Router. 1. Log in to your Router. Visit http://router/ with your web browser. Click on the “Login” button in the top right-hand corner of the screen. You will be asked to enter your password. If you have never set a password, leave the “Password” field blank and click “Submit”. Note: If you are configuring the Router over a wireless connection, you will have to re-connect to the Router after changing any security settings. 2. Click “Wireless” in the left-hand menu. Then click “Security” just below that. Note: Some older networking hardware supports only 64-bit WEP encryption. If your older computers cannot connect to your network, try 64-bit WEP. 3. Select the “128-bit WEP” option. 4. You may type in a WEP key manually, or generate one from a passphrase. Type a phrase in the “Passphrase” field and click the “Generate” button. A WEP key is composed of 26 hexadecimal digits (0–9, A–F.. For example, C3 03 0F AF 4B B2 C3 D4 4B C3 D4 EE 74 is a valid 128-bit WEP key. 37 Troubleshooting, Support, and Warranty A disk I plugged into the USB port is not showing up on my computer or in Memory Safe. A printer I plugged into the USB port is not showing up on my computer. 1. Is the light on over the USB port that the disk is plugged into? If not, try unplugging and re-plugging the disk. Please check that the USB connector is firmly plugged into the Router. 1. Is the light on over the USB port that the printer is plugged into? If not, try unplugging and re-plugging the printer. Please check that the USB connector is firmly plugged into the Router. 2. If your disk has an optional power supply, please use it while the disk is attached to your Router. 2. To print to a printer attached to the Router, your computer must have that printer’s driver installed. Please check that the driver is installed. 3. The Router supports FAT16, FAT32-, or NTFSformatted disks. Disks in other formats will not appear in the Finder (Mac OS X) or Windows Explorer. 3. The printer may not be set to auto-connect. Via the Belkin Router Manager, open the USB Print and Storage Center. Check that the printer appears in the list of available devices. View the properties of the printer, and check that “auto-connect” is selected. A disk I plugged into the USB port is not coming on or remains on only for a short time. Some drives require more power than the Router’s USB port provides. If your disk has an optional power supply, please use it while the disk is attached to your Router. 38 Troubleshooting, Support, and Warranty A different sort of USB device that I plugged into the USB port is not showing up on my computer. Most USB devices other than disks and printers must be accessed via the USB Print and Storage Center. 1. Is the light on over the USB port that the device is plugged into? If not, try unplugging and re-plugging the device. Please check that the USB connector is firmly plugged into the Router. 2. Via the Belkin Router Manager, open the USB Print and Storage Center. Check that the device appears in the list of available devices. 3. Select the device and click the “Use” button. The device will be virtually connected to your computer until you choose to “Stop Using” the device, or another person requests use of the device. 39 Troubleshooting, Support, and Warranty Technical Support US http://www.belkin.com/support UK http://www.belkin.com/uk/support Australia http://www.belkin.com/au/support New Zealand http://www.belkin.com/au/support Singapore 1800 622 1130 Europe http://www.belkin.com/uk/support 40 Troubleshooting, Support, and Warranty Belkin International, Inc., Limited 2-Year Product Warranty What is not covered by this warranty? All above warranties are null and void if the Belkin product is not provided to Belkin for inspection upon Belkin’s request at the sole expense of the purchaser, or if Belkin determines that the Belkin product has been improperly installed, altered in any way, or tampered with. The Belkin Product Warranty does not protect against acts of God such as flood, lightning, earthquake, war, vandalism, theft, normal-use wear and tear, erosion, depletion, obsolescence, abuse, damage due to low voltage disturbances (i.e. brownouts or sags), non-authorized program, or system equipment modification or alteration. What this warranty covers. Belkin International, Inc. (“Belkin”) warrants to the original purchaser of this Belkin product that the product shall be free of defects in design, assembly, material, or workmanship. What the period of coverage is. Belkin warrants the Belkin product for two years. What will we do to correct problems? Product Warranty. Belkin will repair or replace, at its option, any defective product free of charge (except for shipping charges for the product). Belkin reserves the right to discontinue any of its products without notice, and disclaims any limited warranty to repair or replace any such discontinued products. In the event that Belkin is unable to repair or replace the product (for example, because it has been discontinued), Belkin will offer either a refund or a credit toward the purchase of another product from Belkin.com in an amount equal to the purchase price of the product as evidenced on the original purchase receipt as discounted by its natural use. 41 Troubleshooting, Support, and Warranty How to get service. To get service for your Belkin product you must take the following steps: 2. Your Belkin Customer Service Representative will then instruct you on how to forward your receipt and Belkin product and how to proceed with your claim. 1. Contact Belkin International, Inc., at 12045 Waterfront Drive, Los Angeles, CA 90094, Attn: Customer Service, or call (800)-223-5546, within 15 days of the Occurrence. Be prepared to provide the following information: a. T he part number of the Belkin product. b. W here you purchased the product. c. W hen you purchased the product. d. C opy of original receipt. Belkin reserves the right to review the damaged Belkin product. All costs of shipping the Belkin product to Belkin for inspection shall be borne solely by the purchaser. If Belkin determines, in its sole discretion, that it is impractical to ship the damaged equipment to Belkin, Belkin may designate, in its sole discretion, an equipment repair facility to inspect and estimate the cost to repair such equipment. The cost, if any, of shipping the equipment to and from such repair facility and of such estimate shall be borne solely by the purchaser. Damaged equipment must remain available for inspection until the claim is finalized. Whenever claims are settled, Belkin reserves the right to be subrogated under any existing insurance policies the purchaser may have. 42 Troubleshooting, Support, and Warranty How state law relates to the warranty. THIS WARRANTY CONTAINS THE SOLE WARRANTY OF BELKIN. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR, EXCEPT AS REQUIRED BY LAW, IMPLIED, INCLUDING THE IMPLIED WARRANTY OR CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND SUCH IMPLIED WARRANTIES, IF ANY, ARE LIMITED IN DURATION TO THE TERM OF THIS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. IN NO EVENT SHALL BELKIN BE LIABLE FOR INCIDENTAL, SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL OR MULTIPLE DAMAGES SUCH AS, BUT NOT LIMITED TO, LOST BUSINESS OR PROFITS ARISING OUT OF THE SALE OR USE OF ANY BELKIN PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state. Some states do not allow the exclusion or limitation of incidental, consequential, or other damages, so the above limitations may not apply to you. 43 Regulatory Information FCC Statement Federal Communication Commission Interference Statement DECLARATION OF CONFORMITY WITH FCC RULES FOR ELECTROMAGNETIC COMPATIBILITY We, Belkin International, Inc., of 12045 Waterfront Drive, Los Angeles, CA 90094, declare under our sole responsibility that the device, F9K1104 v1, complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: Caution: Exposure to Radio Frequency Radiation. The device shall be used in such a manner that the potential for human contact normal operation is minimized. • • • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 23cm between the radiator and your body. • Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Operations in the 5.15-5.25GHz band are restricted to indoor usage only. 44 Regulatory Information IMPORTANT NOTICE: IMPORTANT NOTE: FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 23cm between the radiator & your body. Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 23cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Déclaration d’exposition aux radiations: Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 23 cm de distance entre la source de rayonnement et votre corps. IC Statement: This Class B digital apparatus complies with Canadian ICES -003 Cet appareil numérique de la classe B conforme à la norme NMB-003 du Canada Caution (i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems; Industry Canada statement: This device complies with RSS standards of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. (ii) high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Ce dispositif est conforme a la norme CNR- standards d’Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage prejudiciable, et (2) ce dispositif doit accepter tout brouillage recu, y compris un brouillage susceptible de provoquer un fonctionnement indesirable. 45 Regulatory Information Ce dispositif a été conçu pour fonctionner avec une antenne ayant un gain maximal de PCB dipole antenne avec dB [3.1]. Une antenne à gain plus élevé est strictement interdite par les règlements d’Industrie Canada. L’impédance d’antenne requise est de 50 ohms. Avertissement: (i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peutfonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pourl’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectriqueà l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que lapuissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité nécessaire àl’établissement d’une communication satisfaisante. (ii) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL. Le présent émetteur radio (IC: 3623A-F9K1104V1/ Model: N900) a été approuvé par Industrie Canada pour fonctionner avec les types d’antenne énumérés ci-dessous et ayant un gain admissible maximal et l’impédance requise pour chaque type d’antenne. Les types d’antenne non inclus dans cette liste, ou dont le gain est supérieur au gain maximal indiqué, sont strictement interdits pour l’exploitation de l’émetteur. This device has been designed to operate with a PCB dipole antenna having a maximum gain of [3.1] dBi. Antenna having a higher gain is strictly prohibited per regulations of Industry Canada. The required antenna impedance is 50 ohms. Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This radio transmitter (IC: 3623A-F9K1104V1/ Model: N900) has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device. 46 © 2012 Belkin International, Inc. All rights reserved. All trade names are registered trademarks of respective manufacturers listed. iPad, iPhone, iPod, iPod touch, Mac, Mac OS, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. Windows, Windows Vista, Internet Explorer, Xbox 360, and DirectX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
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