Contents
Users manual_EN for Safety_2 of 4
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| Document ID | 2708996 |
| Application ID | LnlWd8XGRykTPIdp8usx9w== |
| Document Description | Users manual_EN for Safety_2 of 4 |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 248.04kB (3100469 bits) |
| Date Submitted | 2015-08-10 00:00:00 |
| Date Available | 2015-08-10 00:00:00 |
| Creation Date | 2015-07-27 17:14:25 |
| Producing Software | Acrobat Distiller 11.0 (Windows) |
| Document Lastmod | 2015-07-27 17:14:41 |
| Document Title | User Manual |
| Document Creator | FrameMaker 8.0 |
| Document Author: | BenQ |
14 Parts of the display and their functions Remote control usage tips • Point and aim the top front of the remote control directly at the display’s remote control sensor window when you press the buttons. • Do not let the remote control become wet or place it in humid environments (like bathrooms). • If the display’s remote control sensor window is exposed to direct sunlight or strong light, the remote control may not operate properly. In this situation, change the light source, readjust the angle of the display or operate the remote control from a location closer to display’s remote control sensor window. Connection 15 Connection Connecting the VGA input 1. Connect the VGA IN jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output jack to the AUDIO IN jack on the display with a suitable audio cable. 3. To view images from this input, press the INPUT button on the remote control to switch to respective input source. Connecting the touch module Connect the TOUCH (type B) jack on the display to the USB port of a computer using the supplied USB cable. The touch module of the display supports easy Plug-and-Play operation. There is no need to install additional drivers on the computer. D-Sub (15-pin) cable USB cable Audio cable Computer • Avoid blocking the touch screen frame (where sensors are located) when initiating the touch module. • It is highly recommended that you connect the display to the PC or laptop directly. Avoid connecting the display to a face plate device which may cause failures in touch operations. • If any ghost image occurs, please try to un-plug and then re-plug all USB cables. If the failure image still exists, use another USB type B to A cable. • TOUCH must be used with HDMI or VGA IN. 16 Connection Connecting the digital inputs 1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD player) to the HDMI input jack on the display using an HDMI cable. 2. To view images from this input, press the INPUT button on the remote control to switch to respective input source. HDMI cable DVD player The applicable cable is not supplied and should be purchased separately. Connection 17 Connecting the AV inputs 1. Connect the AV IN jack on the display to the output jack on an A/V device (such as a VCR) using an appropriate video cable. 2. Connect the VCR’s audio output jacks to the AV IN jacks on the display using a suitable audio cable. 3. To view images from this input, press the INPUT button on the remote control to switch to respective input source. Video Game Console DVD player Camcorder AV cable VCR Set Top Box Satellite Receiver The applicable cable is not supplied and should be purchased separately. 18 Connection Connecting the coaxial output To use coaxial out for acoustic applications: 1. Use coaxial cable to connect via COAX OUT to your audio equipment. 2. Plug in power cord, and switch power on. Coaxial cable drive LAN Audio equipment The applicable cable is not supplied and should be purchased separately. Connection 19 Connecting the video output For computer: 1. Use D-Sub cable and audio cable to connect from VGA OUT and EARPHONE to the respective jacks of the devices. 2. Plug in power cord, and switch power on. 3. Press on the remote control to turn on the display. Press INPUT to switch to PC port. Set internal computer as VGA output or multi-screen display. Audio cable D-Sub (15-pin) cable 20 Connection Connecting to serial port Directly connect the computer to RS232 ports on the input/output terminals. RS-232C cable Computer • The applicable cable is not supplied and should be purchased separately. • This connection is applicable to straight-through RS-232C cable only. • After using serial port line to connect central control equipment and machine, certain function of the machine can be controlled via central control equipment, such as: machine on/off, and adjustment of sound volume, etc. Connection 21 Connecting power Plug one end of the power cord into the Power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). . • The supplied power cord is suitable for use with 100-240V AC power only. • The power cord and outlet illustrated may differ from the ones used in your region. • Only use an appropriate power cord for your region. Never use a power cord which appears damaged or frayed, or change the plug type on the power cord. • Be aware of the power loading when you use extension cords or multiple outlet power boards. • There are no user serviceable parts in this display. Never unscrew or remove any covers. There are dangerous voltages inside the display. Turn off the power and unplug the power cord if you intend to move the display. 22 Product information Product information Specifications Item Backlight Panel size LCD panel 1920 x 1080 Brightness (cd/m2) (typical) 350 nits Contrast (typical) 1400:1 8-bit(16.7M) IR Touch Resolution 32767 x 32767 Accuracy Operating System Tempered glass 10 points touch (varies from operating systems and applications) +/- 2mm USB type B x 1 Windows XP/Vista/7/8, Mac OS X 10.6~10.10, Linux, Chrome OS 4.0.1847.134 (touch function varies from releases) AG coating, 80 Thickness 4mm Computer VGA (D-Sub 15-pin) x 3 Video Composite Video (3-in-1 connector) x 1, HDMI x 3 (1080P x 3) Audio Line-in (3.5 mm jack) x 3, along with 3 VGA input USB Type A; Type B (USB2.0 x3; USB3.0: x1) Control RS-232C (D-Sub 9-pin) TV Tuner NO Computer VGA (D-Sub 15-pin) x 1 Video NO Audio Earphone (3.5 mm jack), COAX x 1 External speaker out (L/R) Audio Technology Touch Output Output 55" Native resolution (pixels) Capacity Input LED 0.630 Panel Bit Panel glass RP552 Pixel pitch (mm) Response time (ms) (typical) Touch Specifications NO Audio W (Amp) 10W x 2 Internal speaker YES Product information Supply Power 190W Consumption Standby ≤ 0.5W Operating Temperature 0 - 40oC Operating Humidity Environment Storage Temperature Storage Humidity Display Orientation Weight (kg) Mechanical Dimensions (W x H x D) (mm) Bezel Dimension - T/B/ L/R (mm) Feature 100 - 240V AC, 50/60 Hz Consumption Max. 10 - 90% (without condensation) 0 - 40oC 10 - 90% (without condensation) Landscape 54/65 (without packing / with packing) 93*805*1315/270*950*1480 40 / 63 / 40 / 40 Image setting YES Source/Volume Control YES Sharpness enhancement YES Dimming control (Adaptive Contrast) TBD/NO 10-bit color processing NO De-Interlacing / comb Filter YES Customized Classroom Mode YES Blank screen YES • Specifications and functions are subject to change without notice. • To make sure that the touch function works properly on Mac OS X 10.10, you are recommended to perform screen calibration first. Contact BenQ dealer for the required calibration utility. 23 24 Product information Dimensions Unit: mm Product information Supported input signal resolution Resolution 640 x 480 @ 60Hz 640 x 480 @ 67Hz 640 x 480 @ 72Hz 640 x 480 @ 75Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 800 x 600 @ 75Hz 832 x 624 @ 75Hz 1024 x 768 @ 60Hz 1024 x 768 @ 75Hz 1152 x 870 @ 75Hz 1280 x 720 @ 60Hz 1280 x 768 @ 60Hz 1280 x 800 @ 60Hz RB 1280 x 800 @ 60Hz 1280 x 960 @ 60Hz 1280 x 1024 @ 60Hz 1360 x 768 @ 60Hz 1366 x 768 @ 60Hz 1400 x 1050 @ 60Hz 1600 x 1200 @ 60Hz 1680 x 1050 @ 60Hz RB 1600 x 1050 @ 60Hz 1920 x 1080 @ 50Hz 1920 x 1080 @ 60Hz NTSC-M NTSC-J PAL-BDGHI 576i (50Hz) 480i (60Hz) 480p (60Hz) 576p (50Hz) Input source AV S-Video YPbPr VGA HDMI 25 26 Product information 720p (25Hz) 720p (30Hz) 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (24Hz) 1080p (25Hz) 1080p (30Hz) 1080p (24Psf) 1080p (25Psf) 1080p (50Hz) 1080p (60Hz) • : supported • Vacant: not supported Troubleshooting Troubleshooting Problem No picture No sound The computer input image looks strange The control panel buttons do not work Solution Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly. • Have you chosen an unsupported output resolution on the computer? Refer to Supported input signal resolution on page 25 to select a supported resolution and try again. • Have you chosen an unsupported output resolution on the DVD or Blu-ray disc player? Refer to Supported input signal resolution on page 25 to select a supported resolution and try again. Check the following: • Have you turned on the mute function on the display or the input source device? Turn off the mute function or increase the audio volume level and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly. • Have you chosen an unsupported output resolution on the computer? Refer to Supported input signal resolution on page 25 to select a supported resolution and try again. • Use the Auto Adjust function (See Advanced settings on page 34) to let the display automatically optimize the display of computer image. • If the result of the Auto Adjust function is not satisfactory, use the Phase, Horizontal Pos. and Vertical Pos. functions to manually adjust the image. Have you locked the control panel buttons? Unlock the buttons and try again. 27 28 Troubleshooting The remote control does • Have you locked the remote control function? Unlock the not work function and try again. • Check for incorrect battery orientation. • Check for dead batteries. • Check your distance and angle from the display. • Check whether remote control is properly being pointed at the display’s remote control sensor window. • Check for any obstacle between the remote control and the remote control sensor window. • Check that the remote control sensor window is not under strong fluorescent lighting, or in direct sunlight. • Check for any devices (computer or personal digital assistant, PDA) nearby that transmit infrared signals which may cause interference to signal transmission between the remote control and the display. Turn off the infrared function of these devices. Remote control failure • Check whether there are other objects between remote control and television remote control receiving window, thus leading to failure of remote control. • Check whether the battery electrode in the remote control is correct. • Check whether remote control needs to replace battery. Machine automatically • Whether set sleep or not. shutdown • Check whether there is sudden power outage. • Check whether there is no signal automatic shutdown. Signal out of range • Check whether display is set correctly. • Check whether resolution is the best resolution. • Adjust line and field synchronization in menu. Background has vertical • Select automatic correction in menu. lines or streaks • Adjust clock and phase position in menu. Image lack of color, color • Check whether VGA is not well connected or has quality is incorrect problem. • Adjust chromaticity and brightness or contrast in menu. Display format that is not • Select automatic correction in menu. supported. • Adjust clock and phase position in menu. Touch function invalid • Check whether touch driver is installed and started. • Check whether the size of article touched is comparable with finger. Touch positioning not • Check whether driver is properly installed and make correct correction. • Check whether touch pen is facing the screen. Troubleshooting No picture and no sound • Check whether the machine is started state. • Check whether signal wire is well plugged, whether INPUT is corresponding to it. • If in internal computer mode, check whether internal computer is started. With horizontal or • Check whether signal wire is well connected. vertical stripes or image • Check whether other electronic equipment or power dithering tools are placed around the machine. No color, color is weak • Adjust chromaticity and brightness or contrast in menu. or image is weak • Check whether signal wire is well connected. With image but without • Check whether mute button is pressed for mute. sound • Press VOL. + / - to adjust volume. • Check whether audio line is connected correctly. Only one speaker has • Adjust sound balance in menu. sound • Check whether computer sound control panel only sets up one sound channel. • Check whether audio line is connected correctly. VGA output without Check whether connect external device with headphone sound cable. 7/15/15 29 30 Appendix: Using Multi-Display Administrator Appendix: Using Multi-Display Administrator The Multi-Display Administrator is a software program that enables remote and centralized management of a single or multiple BenQ digital signage displays on a host computer. You can create and edit display groups, view status of displays as well as change display settings. You can also tile multiple displays and create a video wall easily through a step-by-step guided wizard. The key features of the Multi-Display Administrator include: • Automatic search for displays on the same Ethernet network • Easy and intuitive management of displays and display groups • Remote access to display settings and operations including power on/off and input source selection • Real-time monitoring of display status • Step-by-step guided video wall setup System requirements To install and run Multi-Display Administrator, the computer must meet the following minimum hardware and software requirements. CPU Free memory Hard disk space Connectivity Operating system Pentium/Athlon 1.8GHz 512 MB 100 MB An available Ethernet RJ-45 port (for Ethernet connection) • Windows XP (32-bit) • Windows Vista (32/64-bit) • Windows 7 (32/64-bit) • Windows 8 (32/64 bit) Appendix: Using Multi-Display Administrator 31 Initial Setup The following operations must be performed before you can use the Multi-Display Administrator to manage your display(s). Installing Multi-Display Administrator Ensure that the computer meets the minimum system requirements set forth on page 30. 1. Locate the setup.exe file and double-click it to begin installation. 2. Follow the on-screen instructions to complete the installation. Connecting display(s) to the computer The Multi-Display Administrator supports Ethernet LAN connections to your display(s). You can choose one that best suits your display deployment and network environment. For details on the location of ports and connectors, and instructions on the OSD settings, please refer to the documentations of the computer and display. RJ-45 Ethernet connection As illustrated in the figure below, connect the computer and displays to the Ethernet LAN or WAN network via a hub, switch or router using RJ-45 cables. Display Hub, switch or router Computer RJ-45 cables To check the network information, go to Settings > Ethernet checking on the Android system.
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