Bernafon SGATE1 Hearing Device Accessory User Manual

Bernafon AG Hearing Device Accessory

User Manual

SOUNDGATEINSTRUCTIONS FOR USE
3TABLE OF CONTENTSPackage contents 6Introduction 8SoundGate overview 9Getting started 10Charging the battery 10Battery indicator 11Battery life 12SoundGate wireless ranges 13SoundGate – Instrument range 13Bluetooth® – SoundGate range 15Wearing options 16Operating the SoundGate 20Key lock 20Key functions 21Audio streaming 22
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5Using SoundGate for audio streaming 23Bluetooth® 23Bluetooth® keys 24Pairing to a Bluetooth® device 25Stored pairings 27Connecting to Bluetooth® devices 28How to use with a mobile phone 30How to listen to music/audio 33Resetting the SoundGate 38Use as a remote control 39Visual indicators 40Maintenance 44Troubleshooting 46International warranty 60Warnings and safety guidelines 61Radio communication 64Declarations of conformity 66
6Package contentsSoundGateCharging unitPocket clipUSB charging cable
7Neck strapMusic/audio cableInstructions for use
8IntroductionThe SoundGate provides a wireless connection between your hearing instruments and various audio sources, allowing your hearing instruments to work like wireless headphones. The SoundGate uses Bluetooth® to connect to electronic media and is compatible with most Bluetooth®-enabled sound sources.If you wear two hearing instruments, the Sound- Gate transmits to both simultaneously. Using SoundGate with your hearing instruments gives you the following possibilities:· Hands-free mobile phone conversation · Sound or music from radio, computer, MP3 player, etc. connected with an audio cable to the SoundGate· Wireless sound reception from television equipped with a Bluetooth® transmitter· Remote control of volume and program changes in your hearing instruments
9SoundGate overviewVolume control and program changePhoneMusic connection e.g. MP3Bluetooth® music/audioBattery indicatorMicrophoneKey lockJack connector for audio inputMini USB connector for charging the battery
10Getting startedBefore you can use your SoundGate for the rst time, the battery must be fully charged.Charging the batteryThe SoundGate should be charged every night to ensure battery life for a full day of operation.There are two ways to charge the SoundGate:1. Connect the charger unit to the mini USB connector on the SoundGate. Then plug the power cord into a wall socket.2. Connect the USB charging cable to the mini USB con- nector on the SoundGate. Connect the other end to the USB port of your computer.
11Battery indicatorThe battery indicator shows a steady red light when the battery is low (about 20 minutes left). The battery indicator will start blinking when the battery is close to empty (about 5 minutes left).Recharging the battery takes approxi-mately 4 hours. When charging the battery, the indicator blinks green. When fully recharged, the battery indicator lights steady green.
12Battery lifeThe battery life of the SoundGate depends on the usage. The table shows the maximum time the fully-charged battery will run without recharging for different functions.Even though the SoundGate has no dedicated on/off button, turning off Bluetooth® will result in prolonged battery life. Important noticeThe rechargeable battery should not be drained completely. Keeping the battery fully charged will prolong the life of the battery. You cannot replace the battery yourself. Return the unit to your hearing care professional for service, if necessary.Use Battery life*Talking on mobile phone 5 hoursListening to music/audio with wired connection6 hoursStand-by with Bluetooth® on 70 hoursStand-by with Bluetooth® off 2 years
13SoundGate wireless rangesSoundGate  Instrument rangeThe SoundGate has a digital wireless transmitterbuilt in that automatically streams information to your hearing instruments. When the SoundGate is streaming audio, the range to the hearing instruments is approximately 0.5 meter (20 inches). The range could be reduced by metal objects and strong magnetic elds. Use of the neck strap is strongly recommended to achieve optimal performance.SoundGate  Instrument range
14SoundGate to hearing instruments: 0.5 meter (20 inches) range. When the SoundGate is used for remote volume control only or ”stand-by” (ready for incoming phone call) the range is up to 1 meter (40 inches).
15Bluetooth®  SoundGate rangeThe SoundGate has a built-in Bluetooth® receiver that can be manually turned on and off. Bluetooth® is used to communicate and send audio signals from external sound and communication devices to the SoundGate.The wireless range from a mobile phone to the SoundGate is 10 meters (33 feet) in an open space. Bluetooth® range is reduced by objects between the SoundGate and the mobile phone. The range also depends on the quality of the antenna of the other device.
16Wearing optionsThe best results are obtained by using the neck strap because it has an additional antenna built in to enhance sound quality. Hands free with neck strapPurpose: mobile phone, music, PC, stand-by, remote control etc.
17Stand-by is when the SoundGate is not being actively used. In this situation the unit can be in your pocket and still allow you to receive phone calls.Hand heldPurpose: mobile phoneIn the pocket Purpose: remote control stand-by
18Important noticeTo prevent injury, the neck strap will automatically break if it gets caught in something. Do not modify the neck strap in any way, such as tying a knot to shorten the length. If a neck strap breaks, it cannot be repaired. Consult your hearing care professional for a replacement. Clip-on holdersThe following accessories are included:· neck strap for wearing the SoundGate hands-free· pocket clip to attach the SoundGate to a pocket or belt Only one of the clips can be attached to the Sound-Gate at a time. The clips are clicked on by pressing onto the back of the unit, aligning the two points of attachment. Use a nger nail to lift off the clip.
19MicrophoneThe microphone in the SoundGate is active only during a phone call. In all other situations the microphone is turned off.During phone communication, the SoundGate microphone must be placed 10 – 30 cm (4–12 inches) from the mouth in order to ensure good sound quality for the person at the other end of the line.Microphone
20Operating the SoundGate· The SoundGate can be kept in a pocket when not in use, still ready to receive a phone call.· When outdoors, the microphone should be protected against the wind. · The microphone is sensitive to mechanical noise (handling, knocking and scratching). Make sure that the unit is held still during a phone conver-sation. Key lockTo prevent accidental key presses, the SoundGatecan be locked. The key lock is not an ON/OFF function. The key lock slider is on top of the Sound-Gate marked with the padlock symbol.Unlocked Locked
21The SoundGate can still accept a call from the mobile phone when the keys are locked. (All keys will then be active until the call is ended.)If you try to operate the SoundGate while the keys are locked, the back light in the buttons will ash to indicate the locked mode. Keys functionsSome of the SoundGate keys have multiple functions depending on the amount of time the keys is pressed. The duration of keys presses is dened as:Key press denitions Duration Short Less than 1 second Long Approx. 2 seconds Very long More than 6 seconds
22Audio streamingThe SoundGate and a set of hearing instruments is a secure system. The hearing instrument(s) will only accept audio streaming from the SoundGate to which they are linked. Linking has been done by your hearing care professional. This ensures that other hearing instruments cannot intercept phone calls or audio from your SoundGate.Note: Audio streaming is one-way communication from the SoundGate to the hearing instruments. When audio streaming is stopped, the SoundGate instructs the hearing instruments to release the controls and resume normal operation.
23Using SoundGate for audio streamingSoundGate uses audio streaming to connect your hearing instruments to a mobile phone or to other audio sources such as computers and MP3 play-ers.Bluetooth®Bluetooth® is the wireless application that con-nects external wireless audio sources to the SoundGate. Bluetooth® is a global standard used in many electronic devices. To see whether an electronic device has a built-in Bluetooth® function, look for the Bluetooth® symbol:
24Bluetooth® keyThe Bluetooth® function must always be turned ON when you expect to communicate with your Bluetooth® devices. The Bluetooth® key operates as follows:Short press(1 sec.) A short press will prompt the status of the Blue-tooth® function. If Blue-tooth® is ON, the rim light around the button will light for a few seconds.Long press(2 sec.) This switches the Blue-tooth® function ON/OFF. Bluetooth® must be active to connect with the SoundGate.
25Pairing to a Bluetooth® deviceBefore using the SoundGate with a Bluetooth® mobile phone or other Bluetooth®-enabled audio source, the SoundGate must be paired to the device. This means, a secure relationship is estab-lished between the two units, enabling them to identify each other and communicate whenever they are turned on and within range of each other.You only have to make the pairing once and then the units will recognize each other. Pairing is done by putting both units (i.e. the SoundGate and the device) into pairing mode. Units within range will automatically search for and nd each other.
26Prepare Bluetooth® deviceRefer to the manual of the mobile phone or audio device and prepare for Bluetooth® as instructed.Set SoundGateinto pairingmodeSoundGate Bluetooth® function must be OFF. Press the Bluetooth® key for 7 seconds until the blue light ashes rapidly.Pairing mode is active for 120 sec-onds. Pairing can be cancelled with a long press on the Bluetooth® key.Activate pairing on the Bluetooth® deviceActivate pairing on the device. The device will search for active Bluetooth® sources and when it has found the SoundGate, the word ”SoundGate” will appear in the device display.Pairing steps:
27Enter pin codeThe SoundGate code is 0000. Once entered, the device should be paired to the SoundGate. (The device may require that you manu-ally activate the connection by selecting ”Connect” in the display menu.)Stored pairingsThe SoundGate may be paired with up to 8 devices at the same time, however it can only stream one signal at a time. When the maximum is reached, the SoundGate will start to overwrite the oldest pairings.If you want to clear all stored pairings in the SoundGate, press and hold the Bluetooth® key and the Volume up key at the same time for more than 10 seconds.
28Connecting to Bluetooth® devicesWhenever the Bluetooth® function in the Sound-Gate or in the external audio source has been turned off, the devices must nd and connect to each other again when turned on.Reconnection tipNormally, two paired Bluetooth® devices will nd each other when turned on. If the devices do not connect automatically, they must be connected manually. Always turn on your mobile phone before turning on the Bluetooth® function in the SoundGate. To reconnect push the Bluetooth®key twice.Refer to the manual of the mobile phone or audio source for detailed instruction on how the device connects and how connecting can be manuallyoperated.Out of range handling of Bluetooth®If the SoundGate is brought out of the Bluetooth® range of the mobile phone, the connection will be momentarily lost. Normally, the devices will re-connect when they are inside the Bluetooth® range again. The SoundGate indicates a lost Bluetooth® connection by a short ash of the
29blue rimmed light every 4 seconds. If the Blue-tooth® connection is lost during a phone call, the phone will hang up or transfer the call from the SoundGate to the mobile phone. If the Bluetooth® connection to an audio/music player is lost while streaming, the audio streaming will stop and must be started again when the devices are inside their Bluetooth® range again.
30How to use with a mobile phoneYour hearing instruments and the SoundGate work together similar to a wireless Bluetooth® headset. If you have two hearing instruments you will hear phone conversations in both ears. In noisy environ-ments it may be necessary to position the Sound-Gate closer to your mouth.Answerincomingphone callsBluetooth® function must be active. When your mobile phone rings, the phone key will blink green. You will also hear a ringing tone in your instruments. Press the phone key on the SoundGate to answer the call. The phone key now lights steady green.When talkingTalk into the microphone of the SoundGate (optimal distance is 30 cm/12 inches).
31Hanging upthe phoneWhen you wish to end the call, press the phone key. The green light turns off.Make a call Use your mobile phone to make the call as you normally would. When the call goes through, talk into the SoundGate microphone – do not press the phone key.To reduce background soundsTurn the hearing instrument microphones OFF by pressing the music/audio key for 2 seconds.Mobile phone issuesAfter successful pairing, a symbol should appear in the mobile phone display, indicating that a headset is now connected to the phone and that the phone can only be used via the SoundGate and hearing instruments.
32Different phones have different behavior when used with SoundGate. If a problem occurs in the connection between your mobile phone and the SoundGate, you should consult your mobile phone manual for detailed trouble shooting.Mobile phone soundsSome mobile phones will try to send their ringing tones, key-press beeps, keyboard locked beep, etc. to any connected headset over the Bluetooth®connection. In mobile phone manuals, this is normally called In-band ringing.If the mobile phone is congured to stream key-board beeps over the Bluetooth® connection, the mobile phone will, when operated, interrupt any ongoing audio streaming and will force the hearing instruments to switch programs.It is strongly recommended to disable the key-press beeps on your mobile phone.
33How to listen to music/audioThe SoundGate provides a link between your hearing instruments and many different audio sources and allows you to use your hearing instruments as wireless headphones.There are two ways to connect an audio source through the SoundGate:· by wired input to the micro jack· by a wireless Bluetooth® connectionBefore streaming audio, you must place the SoundGate inside the wireless range. It is recommended to use the neck strap. Audio streaming can be activated independent of which program you have selected in your hearing instruments.
34Connecting to wired audio inputUse the audio cable and connect the larger plug end to the audio source you want to listen to and the smaller plug end to the SoundGate micro jack as shown.Linking to a Bluetooth® audio sourceThe Bluetooth® function between the SoundGate and the audio source must be paired so the two devices can connect and work together.Please follow the pairing instructions on page 25.
35To listen to a Bluetooth® audio source· First turn on the Bluetooth® function of the SoundGate· Then turn on the Bluetooth®-enabled audio source· The SoundGate and audio source must be inside their Bluetooth® range· Press the music/audio key to start streamingIf more than one Bluetooth® audio source is present e.g. two Bluetooth® stereo devices, the SoundGate will connect to only one of them. One Bluetooth® device must be turned off or moved out of range from the SoundGate before the second device is turned on or moved inside the range.
36Listeningto music or audioPress the music/audio key. The orange ring around the key lights up and the music or audio starts. An incoming phone call will play the ringing tone along with the audio. A short press on the phone key will accept the phone call and override the audio streaming.Stop themusic/ audioPress the music/audio key. The orange ring around the key turns off.Music/audio keyThe table shows how to use the SoundGate for all types of audio streaming.
37Turn hearing instrument micro- phones ON/OFFPress the music/audio key for 2 seconds. When the hearing instrument microphones are ON, both the streamed audio and the environ-mental sounds can be heard.AdjustvolumeUse the key volume up/down.Press up or down until the volume in the hearing instruments is comfortable.
38Resetting the SoundGateIf the SoundGate halts in a non-functional mode, it can be reset. To reset the SoundGate, press the phone key for 10 seconds. All rim lights will ash shortly to indicate that a reset has been made. Note that all pairings to external Bluetooth® devices stored in the SoundGate will still remain!
39Use as a remote controlThe SoundGate can be used as a remote control with the hearing instruments, operating the volume up and down and switching backwards and for-wards in the program cycle.Adjust A short press adjusts the volume level up or down in the hearing instruments. If you have 2 hearing instruments, volume is adjusted in both at the same time.ChangeprogramPress and hold up or down for 2 seconds to go forwards or backwards in the program cycle.Note: This is only possible if the hearing instruments are congured for multiple programs.During audio streaming, it is not possible to shift to another program.
40Light Action When? Why? Phone Blinking GREENSteady GREENNo lightPhone ringingActive phone call No active callsSoundGate paired and connected to mobile phoneAudio Constant ORANGE lightNo lightSlow ashORANGE light(fade) until audiois re-activatedStreaming is on Streaming is offStreaming is pendingConnection is established – the Bluetooth® or wired connection is present Audio connected from wired music player Blue-tooth®Slow pulsing BLUElight (every 4th second)Fast BLUEblinking lightNo lightBluetooth® is turned on Pairing Bluetooth® is turned off Pairing is activatedVisual indicatorsThe following table is a quick summary of the light indicators on the SoundGate.
41Light Action When? Why? Phone Blinking GREENSteady GREENNo lightPhone ringingActive phone call No active callsSoundGate paired and connected to mobile phoneAudio Constant ORANGE lightNo lightSlow ashORANGE light(fade) until audiois re-activatedStreaming is on Streaming is offStreaming is pendingConnection is established – the Bluetooth® or wired connection is present Audio connected from wired music player Blue-tooth®Slow pulsing BLUElight (every 4th second)Fast BLUEblinking lightNo lightBluetooth® is turned on Pairing Bluetooth® is turned off Pairing is activated
42Light Action When? Why? Blue-tooth®Short ashingBLUE light(every 4th second)Bluetooth® is out of rangeConnection has been established to Bluetooth®deviceBattery lowConstant REDLightBlinking REDlightBattery low Battery very low~ 20 minutes left ~ 5 minutes leftBattery char-gingBlinking GREENLightConstant GREENlightBattery chargingBattery fullychargedUSB cable connected to the charging unit and to the SoundGateBack-lightConstant light for10 seconds5 short blinks in one secondA key pressedA key pressedKey lock OFFKey lock ON
43Light Action When? Why? Blue-tooth®Short ashingBLUE light(every 4th second)Bluetooth® is out of rangeConnection has been established to Bluetooth®deviceBattery lowConstant REDLightBlinking REDlightBattery low Battery very low~ 20 minutes left ~ 5 minutes leftBattery char-gingBlinking GREENLightConstant GREENlightBattery chargingBattery fullychargedUSB cable connected to the charging unit and to the SoundGateBack-lightConstant light for10 seconds5 short blinks in one secondA key pressedA key pressedKey lock OFFKey lock ON
44MaintenanceThe SoundGate requires a minimum amount of maintenance. It should be regularly wiped with a dry or slightly damp cloth. The microphone opening and the connectors for audio input and charging must be kept free of dirt or debris. The dedicated cleaning brush for your hearing instruments can be used to clean these areas.The SoundGate and the neck strap must never be washed or immersed into water or other liquids.Make sure not to drop the SoundGate, especially onto hard surfaces.The SoundGate is sealed and cannot be opened. If problems occur which cannot be solved by follow-ing the guidelines in the trouble shooting section, you should consult your hearing care professional.Avoid heat, humidity and chemicals.
45Your SoundGate must never be exposed to ex-treme heat e.g. left inside a parked car in the sun. Avoid exposing the SoundGate to moisture e.g.steam baths, showers or heavy rain. Do not dry the SoundGate in microwave or any other ovens. Do not use cleaning chemicals or alcohol on the SoundGate.
46Pairing Problem SolutionMy SoundGate will not enter Blue-tooth® pairing modeSoundGate’s key lock is activatedSoundGate is out of powerBluetooth® was on when you triedto put your SoundGate in pairingmodeDeactivate the key lock located on top of the SoundGate. When the slider reveals a GREEN label, the keys can be operated.Recharge the batteryBluetooth® must be OFF to enter pairing mode. If the Bluetooth® light fades in and out, it is ON and you will need to turn it OFF by pressing the Bluetooth® key for about 2 seconds. Now repeat the pairing process.My phone is not nding the Sound-GateSoundGate is outside the range of your phoneSoundGate is already connected to other Bluetooth® devices that are active and within its rangeMove the two devices closer together and reattempt pairingMake sure that all other nearby Bluetooth® devices that have previously been paired to the SoundGate are turned OFF before you repeat the pairing processTroubleshooting
47Pairing Problem SolutionMy SoundGate will not enter Blue-tooth® pairing modeSoundGate’s key lock is activatedSoundGate is out of powerBluetooth® was on when you triedto put your SoundGate in pairingmodeDeactivate the key lock located on top of the SoundGate. When the slider reveals a GREEN label, the keys can be operated.Recharge the batteryBluetooth® must be OFF to enter pairing mode. If the Bluetooth® light fades in and out, it is ON and you will need to turn it OFF by pressing the Bluetooth® key for about 2 seconds. Now repeat the pairing process.My phone is not nding the Sound-GateSoundGate is outside the range of your phoneSoundGate is already connected to other Bluetooth® devices that are active and within its rangeMove the two devices closer together and reattempt pairingMake sure that all other nearby Bluetooth® devices that have previously been paired to the SoundGate are turned OFF before you repeat the pairing process
48Pairing Problem SolutionPairing was unsuccessfulSoundGate is not in pairing mode when your phone is trying to pair with it Wrong passcode was enteredBluetooth® must be OFF for the SoundGate to enter pairing mode. Ensure that Bluetooth® is OFF and repeat the pairing process. Note: The SoundGate’s pairing mode is active for 120 seconds. If the pairing is not completed within this time, repeat the pairing process again.Repeat the pairing process and ensure that you enter the passcode: 0000 (four zeroes) into your phone
49Pairing Problem SolutionPairing was unsuccessfulSoundGate is not in pairing mode when your phone is trying to pair with it Wrong passcode was enteredBluetooth® must be OFF for the SoundGate to enter pairing mode. Ensure that Bluetooth® is OFF and repeat the pairing process. Note: The SoundGate’s pairing mode is active for 120 seconds. If the pairing is not completed within this time, repeat the pairing process again.Repeat the pairing process and ensure that you enter the passcode: 0000 (four zeroes) into your phone
50Phone Problem SolutionThe phone key does not blink when the phone is ringing and there is no ringing indica-tion in the hearing instrumentsBluetooth® is off in the phone and/or in the SoundGatePhone and SoundGate are disconnected from each otherThe SoundGate is not paired to the mobile phoneEnsure Bluetooth® is ON in the phone – please refer to your phone’s user guideEnsure Bluetooth® is ON in the SoundGate. If the Bluetooth® does not fade in and out, it is OFF. Press the Bluetooth® key for 2 to 3 seconds to turn Bluetooth® ON.Reconnection can be accomplished in three ways: 1) Turn SoundGate´s Bluetooth® OFF, then ON.2) Turn off your phone or SoundGate’s Bluetooth®.Reconnection is now accomplished by turning on rst your phone and then your SoundGate’s Bluetooth®3) From the phone’s Bluetooth® menu select the SoundGate as the “active device”.Follow the pairing process described on page 25
51Phone Problem SolutionThe phone key does not blink when the phone is ringing and there is no ringing indica-tion in the hearing instrumentsBluetooth® is off in the phone and/or in the SoundGatePhone and SoundGate are disconnected from each otherThe SoundGate is not paired to the mobile phoneEnsure Bluetooth® is ON in the phone – please refer to your phone’s user guideEnsure Bluetooth® is ON in the SoundGate. If the Bluetooth® does not fade in and out, it is OFF. Press the Bluetooth® key for 2 to 3 seconds to turn Bluetooth® ON.Reconnection can be accomplished in three ways: 1) Turn SoundGate´s Bluetooth® OFF, then ON.2) Turn off your phone or SoundGate’s Bluetooth®.Reconnection is now accomplished by turning on rst your phone and then your SoundGate’s Bluetooth®3) From the phone’s Bluetooth® menu select the SoundGate as the “active device”.Follow the pairing process described on page 25
52Phone Problem SolutionThe phone key does not blink when the phone is ringing and there is no ringing indica-tion in the hearing instruments (conti-nued) SoundGate is out of powerThe Bluetooth® connection between the SoundGate and your phone is unsteadyRecharge the batteryBernafon cannot guarantee compatibility with every Bluetooth® product on the market. If both products are Bluetooth® certied, the likelihood that they will communicate is highbut some incompatibilities may still exist.The phone key is blinking when the phone is ringing but I hear no ring indication in the hearing instruments SoundGate is out of range Make sure that the SoundGate is kept within 50 cm (20 inches) of the hearing instruments. For optimum performance use the neck strap.The audio in the hearing instruments drops outSoundGate is out of Bluetooth® rangeSoundGate is out of rangeMake sure that the SoundGate is kept within 10 m (30 feet) of the phone. This range is reduced signicantly indoors with lots of obstacles (walls, furniture) and it is also phone dependent.Wear the SoundGate with the neck strap to prevent drop outs
53Phone Problem SolutionThe phone key does not blink when the phone is ringing and there is no ringing indica-tion in the hearing instruments (conti-nued) SoundGate is out of powerThe Bluetooth® connection between the SoundGate and your phone is unsteadyRecharge the batteryBernafon cannot guarantee compatibility with every Bluetooth® product on the market. If both products are Bluetooth® certied, the likelihood that they will communicate is highbut some incompatibilities may still exist.The phone key is blinking when the phone is ringing but I hear no ring indication in the hearing instruments SoundGate is out of range Make sure that the SoundGate is kept within 50 cm (20 inches) of the hearing instruments. For optimum performance use the neck strap.The audio in the hearing instruments drops outSoundGate is out of Bluetooth® rangeSoundGate is out of rangeMake sure that the SoundGate is kept within 10 m (30 feet) of the phone. This range is reduced signicantly indoors with lots of obstacles (walls, furniture) and it is also phone dependent.Wear the SoundGate with the neck strap to prevent drop outs
54Phone Problem SolutionThe other party hasdifculties hearing me on the phoneSoundGate’s microphone does not pick up your voice clearlyTalk straight into the microphone. Be careful not to let the SoundGate rub against clothes or other material during calls.I have difcultieshearing the other party on the phone in noisy environ-mentsEnvironmental sounds disturbspeech understandingTurn the hearing instrument microphones off by pressing the audio key for 2 to 3 seconds. Be careful not to turn off the hearing instru- ments’ microphones in trafc!The phone call doesnot go through when the phone key is pressedYou may be pressing the phone key too long when you are answering a call. The call will be rejected.To accept a call make a shortpress (less than 1 second)I hear multiple beeps in my hearing instru-ments while operating my phone The key sound feature may be on in your phoneDeactivate the key sounds on your phone
55Phone Problem SolutionThe other party hasdifculties hearing me on the phoneSoundGate’s microphone does not pick up your voice clearlyTalk straight into the microphone. Be careful not to let the SoundGate rub against clothes or other material during calls.I have difcultieshearing the other party on the phone in noisy environ-mentsEnvironmental sounds disturbspeech understandingTurn the hearing instrument microphones off by pressing the audio key for 2 to 3 seconds. Be careful not to turn off the hearing instru- ments’ microphones in trafc!The phone call doesnot go through when the phone key is pressedYou may be pressing the phone key too long when you are answering a call. The call will be rejected.To accept a call make a shortpress (less than 1 second)I hear multiple beeps in my hearing instru-ments while operating my phone The key sound feature may be on in your phoneDeactivate the key sounds on your phone
56Wired audio Problem SolutionNo audio in the hearing instrumentsAudio source needs to be turned ONTurn hearing instrument microphones off by pressing the audio key for 2 to 3 seconds. Be careful not to turn off the hearing instru- ments’ microphones in trafc!Volume is too low/highVolume needs to be adjusted on the audio sourceAdjust volume on the audio source to a level that suits you when using the SoundGate
57Wired audio Problem SolutionNo audio in the hearing instrumentsAudio source needs to be turned ONTurn hearing instrument microphones off by pressing the audio key for 2 to 3 seconds. Be careful not to turn off the hearing instru- ments’ microphones in trafc!Volume is too low/highVolume needs to be adjusted on the audio sourceAdjust volume on the audio source to a level that suits you when using the SoundGate
58Charging Problem SolutionSoundGate does not work even while chargingThe battery of SoundGate is drained completelyThe SoundGate needs to charge for at least 20 minutes before it can operate. For optimalbattery life avoid draining the battery completelyVolume Problem SolutionWhen I press a key on the SoundGate, nothing happensKeyboard is locked to preventaccidental button activationDeactivate the key lock located on top of the SoundGate. When the key lock slider reveals a GREEN label, the keys can be operated.When I turn the microphones off, the volume changesThe volume changes to the default levelThis is by design
59Charging Problem SolutionSoundGate does not work even while chargingThe battery of SoundGate is drained completelyThe SoundGate needs to charge for at least 20 minutes before it can operate. For optimalbattery life avoid draining the battery completelyVolume Problem SolutionWhen I press a key on the SoundGate, nothing happensKeyboard is locked to preventaccidental button activationDeactivate the key lock located on top of the SoundGate. When the key lock slider reveals a GREEN label, the keys can be operated.When I turn the microphones off, the volume changesThe volume changes to the default levelThis is by design
60International warrantyThe Bernafon SoundGate has a limited warranty, covering defects in materials and workmanship, for a period of 12 months from the date of delivery. This warranty covers the SoundGate itself, but not accessories such as charger units, cables, etc. This warranty becomes invalid if a defect is a result of misuse or maltreatment.This warranty is void if non-authorized personnel have repaired the SoundGate. Please review the warranty card with your hearing care professional and make sure that your warranty card iscompleted.
61Warnings and safety guidelines· SoundGate is not a toy and should be kept away from infants and small children.· SoundGate should not be used in an aircraft unless specically permitted by the ight personnel.· SoundGate should not be operated in explosive environments such as mines.· For safety reasons the neck strap should never be tied together or used for children weighing less than 11 kg/24 lbs.· Interference can also be caused by power lines disturbances, airport metal detectors, electromag-netic elds from medical devices, radio signals and electrostatic discharges.· Although unlikely, the digital inductive signals tranmitted by the SoundGate could potentially interfere with medical devices such as pace-makers. As a precaution, we advise pacemaker recipients not to carry and use the SoundGate in a breast pocket or around the neck. In this case we recommend its use as remote control operated from a trouser pocket or purse.
62· The safety of using SoundGate with auxiliary input cable is determined by the external signal source. Connect only to mains-operated equip-ment in compliance with IEC-60065, IEC-60601 or equivalent safety standards.· The safety of recharging batteries with the USB connector is determined by the external equip-ment which should be UL approved or comply with equivalent safety requirements.· Never expose SoundGate to excessive heat in ovens, microwaves, or by burning since it may explode and cause serious injury.· Stop using “SoundGate” if you find it disruptive or distracting while operating any type of vehicle or performing any other activity that requires your full attention..
63In addition to the Bluetooth® transmitter, the SoundGate contains a radio transmitter using short range magnetic induction technology working at 3.84 MHz. The magnetic eld strength of the trans-mitter is < -15 dBμA/m @ 10m. The emission power from the SoundGate is below international emission limits for Human Exposure. For comparison, the radiation of the SoundGate is less than unintended electromagnetic radiation from hair dryers, electric shavers etc. The Sound-Gate complies with international standards con-cerning electromagnetic compatibility.
64Bernafon AGVE 505Statement of compliance:This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is sub-ject to the following two conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interference that may cause undesired operation.This Class B digital apparatus complies with Canadian ICES-003. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits FCC ID U6XSGATE1IC: 7031A-SGATE1Information to the user regarding the radio communication part of the device
65are designed to provide reasonable protection against harmful interference in a residential instal-lation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communica-tions. However, there is no guarantee that interfer-ence will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be deter-mined by turning the equipment off and on, the user is encouraged to try to correct the interfer-ence by one or more of the following measures:· Reorient or relocate the receiving antenna.· Increase the separation between the equipment and receiver.· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.· Consult the dealer or an experience radio/TV technician for help.Caution:Changes or modications not expressly approved by Bernafon AG could void the user’s authority to operate the equipment.
66Declaration of conformityThis Class I medical device is in conformance with the essential requirements of the Directive 93/42/EEC of the Council of the European Communities concerning medical devices, MDD. The radio com-munication part of the device complies with the essential requirements of the Directive 1999/5/EC of the European Parliament on radio equipment and telecommunications terminal equipment, R&TTE. It operates as an inductive application in a harmo-nized frequency band according to the Com- mission Decision 2008/432/EC and may be used in all member states of the EU and EFTA. This is certied by applying the following marking:
67Prevention of waste electrical and electronic equipment (WEEE)This device contains electronic components. There-fore the Directive 2002/96/EC of the European Parliament on waste electrical and electronic equip-ment applies. The device was put on the market after the directive came into force. This is indicated by applying the following marking:
68Notes
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Manufacturer:Bernafon AGMorgenstrasse 1313018 BernSwitzerlandPhone +41 31 998 15 15Fax +41 31 998 15 90www.bernafon.comBernafon Australia Pty. Ltd. 12/97 Castlemaine StreetMilton QLD 4064AustraliaFreecall 1800 809 111Phone +61 7 3250 0300Fax +61 7 3250 0372www.bernafon.com.auBernafon, LLC200 Cottontail Lane, Bldg. BSomerset, NJ 08873USAPhone +1 888-941-4203Fax +1 732-560-4877www.bernafon-us.comBernafon Canada Ltd.500 Trillium Drive Unit 15Kitchener, Ontario N2R 1A7CanadaToll free 1 800 265 8250Phone +1 519 748 6669Fax +1 519 748 9158www.bernafon.caBernafon UK Cadzow Industrial EstateLow Waters Road HamiltonML3 7QE ScotlandPhone +44 1698 285 968Fax +44 1698 421 456www.bernafon.co.ukBernafon New Zealand Ltd.Level 1, Building F27-29 William Pickering DriveAlbany, Auckland 0632New ZealandFree Call 0800 442 257Phone +64 9 920 42 40Fax +64 9 920 42 43www.bernafon.co.nzwww.hear-it.orgFor more information about hearing and hearing loss01.09/BAG/956-78-710-00/subject to change

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