Bissell Heavy Duty Vacuum 50C9 Owners Manual

2014-07-19

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USER'S GUIDE
93Z6 SERIES
2

Thank You

Safety Instructions

Product View

Assembly

6-9

Operations

10-15

Maintenance and Care

16-17

Troubleshooting

Replacement Parts

Warranty

Product Registration

Consumer Services

Thanks for buying a BISSELL Heavy Duty Vacuum
Everything we know about floor care went into the design and
construction of this complete, high-tech home cleaning system.
We trust that it will bring you many years of satisfaction. It is
backed with a limited five-year warranty. We also stand behind
it with a knowledgeable, dedicated Consumer Services department, so, should you ever have a question, you’ll receive fast,
considerate assistance.
My great-grandfather invented the floor sweeper in 1876.
Today, BISSELL is a global leader in the design, manufacture,
and service of high quality homecare products like your Heavy
Duty Vacuum.
Thanks again, from all of us at BISSELL.

Mark J. Bissell
President and Chief Executive Officer

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IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic
precautions should be observed, including
the following:

Read all
instructions
before using your
Upright VACUUM.
Always connect to a polarized outlet
(left slot is wider than right). Unplug from
outlet when not in use and before conducting
maintenance.

■ Do not modify the polarized plug to fit a

■
■
■
■
■
■
■
■

■

■
■
■

■

unplugging vacuum cleaner.

■ Use extra care when cleaning stairs.
■ Unplug before attaching the TurboBrush.
■ Do not pick up flammable materials

■
■

WARNING:

To
reduce the risk of fire,
electric shock, or injury:

■

■ Turn off all controls before plugging or

non-polarized outlet or extension cord.
Do not leave vacuum cleaner unattended
when it is plugged in.
Unplug from outlet when not in use and
before servicing.
Do not use outdoors or on wet surfaces.
Do not allow children to operate vacuum
cleaner or use as a toy.
Close attention is necessary when used
by or near children.
Do not use for any purpose other than
described in this User’s Guide.
Use only manufacturer’s recommended
attachments.
Do not use with damaged cord or plug.
If appliance is not working as it should,
has been dropped, damaged, left outdoors, or dropped into water, have it
repaired at an authorized service center.
Do not pull or carry by cord, use cord as
a handle, close a door on cord, or pull
cord around sharp edges or corners. Do
not run appliance over cord. Keep cord
away from heated surfaces.
Do not unplug by pulling on cord. To
unplug, grasp the plug, not the cord.
Do not handle vacuum cleaner or plug
with wet hands.
Do not put any object into openings. Do
not use with any opening blocked; keep
openings free of dust, lint, hair, and anything that may reduce air flow.
Keep hair, loose clothing, fingers, and
all parts of body away from openings
and moving parts.

■
■
■
■
■
■
■

(lighter fluid, gasoline, kerosene, etc.) or
use in the presence of explosive liquids
or vapors.
Do not pick up toxic material (chlorine
bleach, ammonia, drain cleaner, etc.).
Do not use vacuum cleaner in an
enclosed space filled with vapors given
off by oil base paint, paint thinner, some
moth proofing substances, flammable
dust, or other explosive or toxic vapors.
Do not pick up hard or sharp objects
such as glass, nails, screws, coins, etc.
Do not pick up anything that is burning
or smoking, such as cigarettes, matches,
or hot ashes.
Do not use without filters in place.
Use only on dry, indoor surfaces.
Keep appliance on a level surface.
Do not carry the vacuum cleaner while it
is running.
Brush may unexpectedly restart. Unplug
from outlet when cleaning or servicing.

SAVE THESE
INSTRUCTIONS
FOR FUTURE USE
THIS APPLIANCE
HAS A POLARIZED
PLUG.

To reduce the risk of electric shock, this
appliance has a polarized plug (one blade
is wider than the other). This plug will fit in
a polarized outlet only one way. If the plug
does not fit fully in the outlet, reverse the
plug. If it still does not fit, contact a qualified
electrician to install a proper outlet. Do not
change the plug in any way.
This model is for household use only.

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Product view
Upper Handle

Power Switch

Hose

Brush Switch
Carrying
Handle
Power Cord

Quick Release™
Cord Wraps

TurboBrush®

Crevice Tool

Release
Button

Hose
Wand
Telescoping
Extension
Wand

Filter Door
Latch

Wand
Base

Post-Motor
Filter (inside)

Screen
Hose Collar
Dirt Container
Diverter

Filter Tray
(foam filter
inside)

Height
Adjustment
Dial

Headlight

Lower Hose Clip
Handle Release
Pedal

Foot Hose
Furniture
Protection Guard

Brush

Brush
Window

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Assembly
Tool required: Phillips screwdriver
1. Slide upper handle onto lower handle.
Insert one screw into hole marked with
an arrow and tighten until snug.

CAUTION:

Do not plug in your vacuum
cleaner until you are familiar
with all instructions and
operating procedures.

2. Attach hose by lining up the tabs on the

collar with the corresponding notches on
the back of the vacuum as shown. Turn
clockwise to lock the hose into place.

3. Wrap the hose by routing it down and

into the lower hose clip then up and over
the top of the handle. Insert the hose
wand fully into the hose base.
Note: It is important that the hose
is fully inserted into the base for
the suction air to be directed properly to the foot during floor vacuuming.

4. Store TurboBrush on the front of the

handle by aligning the slot at the bottom
with the tab and snapping into place.

4
3

5. Place crevice tool inside telescoping

extension wand. Store tools on vacuum
as shown.

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Operations
Transporting your cleaner
Use the handle on the front to carry
the cleaner or place the cleaner in the
upright position and tip back to roll on
the rear wheels.

Releasing the power cord
The upper and lower cord wraps rotate
to allow for quick and easy removal of
the power cord.

Fingertip power switch
The power button is located at the top
of the vacuum handle.
To turn cleaner ON, press
button once.
To turn cleaner OFF, press
button again.
Note: The rotating brush will not turn
on unless the unit is in the reclined
position and the brush switch is on.

Handle positions
Use your foot to pull the handle release
pedal back to recline the vacuum cleaner.

Height adjustment
There are seven height settings
available for various floor surfaces.
Turn the dial on the foot of the cleaner
to the desired setting.
Lowest setting – For bare floors.
Medium settings – For short and medium pile carpets.
High setting – For plush carpet.
Note: For optimal cleaning
performance, adjust to the lowest
practical setting. If your cleaner is
difficult to push, adjust to the next
higher setting.

ATTENTION:
Some Berber carpets have a

tendency to fuzz with wear.
Repeated strokes in the same
area may aggravate this
condition. Consider setting
your cleaner on a higher than
normal setting for this type of
carpet.

If the dial is difficult to turn, tilt the
cleaner back slightly to take the weight
off the foot while turning.

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Operations
Fingertip brush switch
The rotating brush is turned on or off
using the switch located below the
power switch on the top of the handle. The brush will start rotating when
the unit is reclined. The brush should
be on for most carpeted floors. You
may want to turn the brush off for
bare floor cleaning or other delicate
surfaces.
To turn the brush ON, press
once.

button

To turn the brush OFF, press
again.

button

Brush auto shut-off feature
When your cleaner is in the upright
position, the brush will not rotate.
The brush will rotate only when the
cleaner is in the reclined position and
the brush switch is on.

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Operations
Using the tools
1. Make sure the cleaner is in the upright
position.
2. Remove the hose wand from the wand
base. This automatically diverts the
suction to the hose. Unwrap the hose from
the cleaner.
3. Use the hose and wand alone or attach
any of the tools to the end of the hose
wand.

ATTENTION:
Always place the vacuum
cleaner on the floor in its fully
upright position when using
tools. Placing the vacuum in
this position automatically
stops the rotating brush.
2.

TurboBrush
Use rotating brush action for small
areas such as stairs and upholstery.
Note: Press gently when using the
TurboBrush to gain maximum
cleaning. Too much pressure could
cause the brush to stop rotating.

Combination brush
Use longer soft bristles for dusting.
Remove long bristle portion and use
shorter stiff bristles when agitation is
needed to remove debris.

Upholstery tool
Use shorter stiff bristles when agitation
is needed to remove debris.

Crevice tool
Use in tight narrow spaces

Telescoping extension wand
Use with desired attachment for a
longer reach. To extend the wand, twist
the collar to “Unlock” and push away
from you. Twist the collar to “Lock”
to lock into place. To retract, twist to
unlock, pull toward you and twist to
relock.
All available items may not be included
with your model. Other tools are
available; to order, please refer to page
18-19.

CAUTION:
To avoid personal injury

and to prevent the cleaner
from falling when cleaning
stairs, always place it at
the bottom of the stairs.

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Operations
Emptying the dirt container

CAUTION:
Make sure vacuum cleaner

Empty the dirt container as soon as the
dirt reaches the “Full” line on the side of
the container.
1. Press the release button on top of the
carrying handle to remove the dirt
container.
2. Choose an emptying method. Method #2
is recommended for allergy sufferers.

has been switched off
and unplugged before
removing dirt container.

Method #1 – hold the dirt container over
trash can and push the emptying button
to open the bottom (2a). Close the bottom
after the dirt empties.
Method #2 – place a plastic bag over the
bottom of the dirt container. Push the emptying button through the plastic to open the
bottom (2b). After the dust settles, close the
bottom and remove the bag to discard.

2a.

2b.

3. Replace dirt container on cleaner by aligning the bottom and pushing back until it
snaps into place.

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Maintenance and care
Cleaning the dirt container

WARNING:
To reduce the risk of

Additional steps can be taken to clean
the dirt container as necessary.
1. Ensure the dirt container has been
emptied.

electric shock, turn power
switch OFF and disconnect
polarized plug from electrical outlet before performing
maintenance or
troubleshooting checks.

2. Remove the lower portion by pressing the
front latch on the upper portion as shown.
3. Clean the screen with a cloth or soft brush
to remove dust or debris.
4. If desired, the lower dirt container may be
washed in warm water. Make sure it is
completely dry before reassembling.
Do not put in dishwasher.
5. To reassemble, hold the carry handle and
place the upper portion into the lower
portion, lining up the front and back
latches. Push down until both latches click
into place. Make sure the dirt container is
securely assembled before replacing it on
machine.

3.
5.

Cleaning the foam filter
The pre-motor filter should be checked
monthly and washed as needed to
maintain performance. More or less
frequent cleaning may be required
based on individual vacuuming habits
and types of debris picked up .
1. The foam filter is located in the tray
labeled "Filter" underneath the dirt
container. Pull the tray out to access
the filter.
2. Remove foam filter from tray and hold
under running water to wash. Mild detergent may also be used if desired. Wring
excess water from filter. Air dry thoroughly before replacing.

W
ARNING:
Do not operate the cleaner with a
damp or wet filter or without all
the filters in place.
1.

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Maintenance and care
Replacing the post-motor filter cartridge
The post-motor filter cartridge should be
replaced every six months or if
suction is declining. More or less
frequent replacing may be required
based on individual vacuuming habits
and types of debris picked up.
1. To remove the filter cartridge, push down
on the filter door latch and pull door
away from the cleaner.
2. Lift the tab at the top of the filter cartridge
and pull cartridge away from the cleaner.

3. Replace the used filter cartridge with a
new one.

Note: To avoid damaging the
filter cartridge and reducing its
filtration capabilities, be careful
not to touch the filter material.
The white pleated filter is not
washable.

4. To ensure a tight seal, the filter cartridge
must latch fully in place. To install, push
firmly near the top with the palm of your
hand while holding the vacuum with your
other hand.

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Maintenance and care
Clearing clogs

WARNING:
To reduce the risk of electric

Low suction or poor pickup may
be due to a clog in the vacuum
cleaner. If you notice a change in
the sound of the motor or a
reduction in the spinning action in
the dirt container, check for a clog.

shock, turn power switch off
and disconnect polarized
plug from electrical outlet
before performing
maintenance or
troubleshooting checks.

If there is no suction or if suction is
reduced at the hose, follow these
steps to check for and clear the clog:
1. Unplug cleaner from electrical outlet.
2. Check the foam filter and clean as
necessary (see cleaning your foam filter
on page 10).

3. Check the post-motor filter and replace if
necessary (see replacing the filter
cartridge on page 11).
4. Check to see if dirt container is full. Empty
if needed.

5. Remove lower portion of dirt container.
Clean the screen and check center tubes
for dirt accumulation.
6. While dirt container is removed, check
dirt inlet for clogs.

7. Remove the hose from the cleaner by twisting the collar counterclockwise. Straighten
the hose and check for a clog.
8 Check diverter area at back of machine
for diverter position and clogs. When the
hose wand is removed from the base, the
diverter should be up (8a). If a clog is
visible near the diverter, the plastic cover
may be removed to clear the clog by
removing the 7 screws as shown (8b).

8a.
8b.

Note: When removing and reinstalling the plastic cover, make sure
the rope gasket remains fully in its
track.

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Maintenance and care
Clearing clogs continued
If suction is normal at the hose, follow
these steps to check for and clear the
clog for floor cleaning:
1. Check the foot hose for clogs. If you are
not able to tell from the outside if a clog is
present, remove the bottom 3 screws from
the diverter cover to loosen and straighten
the foot hose.
2. Remove any clogs found and fully reassemble
the cleaner before attempting to check suction
again or using the cleaner.

2a.

2b.

Thermal motor protection
An internal thermal protector has been
designed into your cleaner to protect it
from overheating. When the thermal
protector activates, the main vacuum
motor will stop operating. If this happens, proceed as follows.
1. Turn the cleaner OFF and unplug from
electrical outlet.
2. Check the cleaner for the source of overheating problem (i.e. full dirt cup, dirty
filters or clog).
3. Fix the problem by following the steps in
the maintenance section of the user guide.
4. When the motor cools for approximately
30 minutes, the thermal protector automatically resets and cleaning may continue.
If the cleaner will not turn on or the thermal protector continues to activate, your
cleaner may need servicing. Call BISSELL
Consumer Services or visit the website.
Note: The thermal protector controls
the main vacuum motor only, not the
brush motor. If the thermal protector activates, the brush will continue
to operate normally; however, there
will be no suction.

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Maintenance and care
Brush reset
If something becomes lodged in the foot
and the brush shuts off, turn the cleaner
off and unplug from the outlet. Remove
the obstruction. The brush will automatically reset when the cleaner is plugged
in and turned back on.

CAUTION:
To reduce the risk of injury

from moving parts, turn off
the vacuum cleaner and
disconnect power plug from
electrical outlet.

If the vacuum does not re-start then
turn the cleaner off and unplug from
outlet. Wait 30 minutes while the motor
cools. The thermal protector automatically resets and cleaning may continue.

Brush maintenance
The rotating brush should be checked
regularly for accumulating debris that
might reduce the cleaning performance
of your vacuum.
1. Unplug cleaner from electrical outlet.

2. Recline the handle and turn your cleaner
over so the bottom side is up.
3. Carefully cut away any visible hair, fibers
or debris from the brush roll.
Do not attempt to disassemble the
vacuum foot or to remove the brush
roll. If you feel it needs to be checked or
replaced, call BISSELL Consumer Services
or visit the website to locate an
authorized service center.

Belt maintenance
The brush belt is designed to last the
useful life of the cleaner when used
according to all instructions in the
user guide under normal household
conditions. If you feel that it needs to
be checked or replaced, call BISSELL
Consumer Services or visit the website to
locate an authorized service center. Do
not attempt to disassemble the vacuum
foot to change the belt.

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Maintenance and care
Changing the light bulb
1. Turn power switch off.

2. Unplug cleaner from electrical outlet.
3. Recline handle for easier access to light
bulb and remove screw to lift off lens.
4. Remove the bulb by grasping bulb and
pulling straight out of the socket. Install
the new bulb by pushing gently into the
socket until the bulb snaps into place.

TurboBrush maintenance
The TurboBrush should be checked
regularly for clogs or debris wrapping
around the brush.
1. Remove tool from hose or front of vacuum.

2. Twist collar so opening is at the top and
lift top cover to remove.
3. Remove the brush from the belt and clean
debris.
4. Replace the brush inside the belt and
place ends into slots on sides as shown.
5. Reposition top cover making sure to line
up inside tab at the front with the opening
on the cover. Twist collar until opening is
at the bottom to lock into place.

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Troubleshooting

WARNING:
To reduce the risk of electric

shock, turn power OFF and
disconnect polarized plug from
electrical outlet before performing
maintenance or troubleshooting.
Vacuum cleaner won’t turn on
Possible causes

Remedies

1. Power cord not plugged in

1. Check electrical plug

2. Blown fuse/tripped breaker

2. Check/replace fuse or reset breaker

3. Thermal protector activated

3. Allow cleaner to cool for 30 minutes, see pg. 13

4. Handle not fully attached

4. Remove handle and reinstall

Brush not rotating
Possible causes

Remedies

1. Brush switch turned to “Off”

1. Make sure brush switch is in “On” position

2. Vacuum is in upright position

2. Recline vacuum to operate brush

3. Brush is jammed
3. Remove obstruction or debris (pg. 14), unplug cleaner to
reset brush (pg. 14)
4. Brush needs to be reset

4. Unplug cleaner to reset brush (pg. 14)

5. Handle not fully attached

5. Remove handle and reinstall

6. Thermal protector activated

6. Allow cleaner to cool for 30 minutes, see page 14.

Vacuum cleaner won’t pick up or low suction
Possible causes
1. Incorrect height setting

Remedies
1. Turn dial to lower setting

2. Hose wand not properly positioned
2. Make sure hose wand is fully seated in base and diverter is
seated to the left
3. Dirt container not installed properly
3. Check assembly of upper and lower portions, correctly
position and snap into place
4. Dirt container full

4. Empty dirt container

5. Clog in cleaner

5. Follow instructions on pg. 12-13 for clearing clogs

6. Filters are dirty
6. Check and clean foam filter, check and replace post-motor
cartridge if needed
7. Hose not properly attached

7. Make sure hose collar is twisted to lock position

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Troubleshooting
Vacuum cleaner is difficult to push
Possible causes
1. Incorrect height setting

Remedies
1. Turn dial to higher setting

Visible dust escaping from cleaner
Possible causes

Remedies

1. Filter door and or gasket missing
1. Check filter door and gasket
or not installed properly
2. Foam filter missing or not installed properly

2. Check foam filter for correct installation

3. Post-motor cartridge missing or not installed properly

3. Check Post-motor filter cartridge for correct installation

4. Dirt container not installed properly
4. Make sure dirt container is correctly positioned and snapped
into place
5. Dirt container not assembled properly
5. Check screen, upper and lower portions of the dirt container
for proper assembly
6. Hose not installed properly
6. Make sure hose wand is fully seated in base, and that the
hose is assembled correctly to the unit. See page 5. Also
make sure foot hose is properly attached to diverter area
7. Hole or crack in hose

7. Check hose for holes or cracks and replace if needed

Other maintenance or service not included in the manual should be
performed by an authorized service representative.

Thank you for selecting a BISSELL product.

Please do not return this product to the store.
For any questions or concerns, BISSELL is happy to be of
service. Contact us directly at 1-800-237-7691.

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Replacement parts - BISSELL vacuum
You may purchase parts from your retailer, by calling BISSELL
Consumer Services or by visiting our website. Below is a list of common replacement parts*. While not all of these parts may have come
with your specific model, they are available for purchase if desired.
Please note, all attachments may not store on board your vacuum.

Item

1
2
3
4
5
6
7
8
9
10
11
12

Part No.

Part Name

3282
Post-Motor Filter Cartridge
203-1374
Foam Filter
203-1429 TurboBrush
203-1290
Pet Wide TurboBrush
203-1364
Telescoping Wand
203-1373
Metal Telescoping Wand
203-1365
Combination Brush
203-1363
Crevice Tool
203-1291
Contour Tool
203-1359 Hose
203-1377
Light Bulb
203-1434
Upholstery Tool

*Not all parts are included with every model. Other tools may be available.
Contact BISSELL Consumer Services or visit our website for more detail.

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Warranty - BISSELL PowerClean

Vacuum

This warranty gives you specific legal rights, and you may also have other rights which may
vary from state to state. If you need additional instruction regarding this warranty or have
questions regarding what it may cover, please contact BISSELL Consumer Services by E-mail,
telephone, or regular mail as described below.

Limited Five Year Warranty

Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product
BISSELL Homecare, Inc. will repair or replace (with new or remanufactured components or
products), at BISSELL’s option, free of charge from the date of purchase by the original
purchaser, for five years any defective or malfunctioning part.
See information below on "If your BISSELL product should require service".
This warranty applies to product used for personal, and not commercial or rental service. This
warranty does not apply to fans or routine maintenance components such as filters, belts, or
brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any
other use not in accordance with the User's Guide is not covered.

If your BISSELL product should require service:

Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your
area.
If you need information about repairs or replacement parts, or if you have questions about
your warranty, contact BISSELL Consumer Services.
Website or E-mail:
www.bissell.com
Use the “Customer Support” tab.
Or Call:
BISSELL Consumer Services
1-800-237-7691
Monday - Friday 8 a.m. - 10 p.m. ET
Saturday 9 a.m. - 8 p.m. ET
Or Write:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids, MI 49501
ATTN: Consumer Services
BISSELL HOMECARE, INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT
EXCEED THE PURCHASE PRICE OF THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR
WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED TO THE FIVE YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED
ABOVE.
Some states do not allow limitations on how long an implied warranty last so the
above limitation may not apply to you.

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Don't forget to register your product!
Registering is quick, easy and offers you benefits over the lifetime of your product.
You’ll receive:
BISSELL Rewards Points
Automatically earn points for discounts and free shipping on future purchases.
Faster Service
Supplying your information now saves you time should you need to contact us with
questions regarding your product.
Product Support Reminders and Alerts
We’ll contact you with any important product maintenance reminders and alerts.
Special Promotions
Optional: Register your email to receive notice of offers, contests, cleaning tips and more!

Visit www.bissell.com/registration now!

BISSELL consumer services
For information about repairs or replacement parts, or questions about your warranty, call:

BISSELL Consumer Services
1-800-237-7691

Monday - Friday 8 a.m. — 10 p.m. ET
Saturday 9 a.m. — 8 p.m. ET
Or write:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Services

Or visit the BISSELL website - www.bissell.com
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
NOTE: Please keep your original sales receipt. It
provides proof of purchase date in the event of a
warranty claim. See Warranty on page 19 for details.

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Bissell Heavy Duty Vacuum 50C9 Owners Manual

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