BlackBerry R6020GW GSM GPRS data and voice handheld User Manual installation getstarted guide

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Date Submitted	2002-01-04 00:00:00
Date Available	2002-07-31 00:00:00
Creation Date	2001-12-17 14:05:34
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Document Lastmod	2002-01-03 17:39:25
Document Title	installation_getstarted_guide.book
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Document Author:	kmoser

Installation and Getting Started
Guide
BlackBerry World Band
Model No: R6020GW
900/1900 MHz GSM/GPRS Networks
Installation and Getting Started Guide, version 3.1
Last revised 04/12/01
Part Numbers:MAT-xxxxx-001
ASY-xxxxx-001
At the time of printing, documentation complies with Applications version 3.1.0.25.
© 1997-2001 Research In Motion Limited. All rights reserved. The BlackBerry and RIM
families of related marks, images and symbols are the exclusive properties of Research
In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected', the
“envelope in motion” symbol and the BlackBerry logo are registered with the U.S.
Patent and Trademark Office and may be pending or registered in other countries. All
other brands, product names, company names, trademarks and service marks are the
properties of their respective owners. The handheld and/or associated software are
protected by copyright, international treaties and various patents, including one or
more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318;
D,445,428; D,433,460; D,416,256. Other patents are registered or pending in various
countries around the world. Please visit www.rim.net/patents.shtml for a current
listing of applicable patents.
While every effort has been made to ensure technical accuracy, information in this
document is subject to change without notice and does not represent a commitment on
the part of Research In Motion Limited, or any of its subsidiaries, affiliates, agents,
licensors, or resellers.
Warning: This document is for the use of licensed users only. Any unauthorized
copying, distribution or disclosure of information is a violation of copyright laws.
Research In Motion Limited
295 Phillip Street, Waterloo, Ontario
N2L 3W8
Canada
Research In Motion UK Limited
36 Station Road, Egham, Surrey,
TW20 9LF
United Kingdom
Printed In Canada
KM1201
Contents
Important safety information ........................................................................................7
Important safety/compliance information for North American users ..............11
FCC compliance statement (USA) ...........................................................................14
Industry Canada Certification..................................................................................15
Important safety/compliance information for European users..........................16
Welcome to your wireless solution ............................................................................19
Understanding your BlackBerry solution...............................................................20
Is this the correct guide for me? ...............................................................................22
About this guide.........................................................................................................23
Contents of your package .........................................................................................24
System requirements .................................................................................................25
Getting started ................................................................................................................27
Before you begin.........................................................................................................27
Setting up your handheld .........................................................................................27
Using your handheld with multiple service books...............................................28
Charging your handheld...........................................................................................29
Turning off and turning on your handheld ...........................................................31
Inserting the SIM card ...............................................................................................31
Turning on and turning off the radio......................................................................32
Registering with the network ...................................................................................33
Installing the desktop software................................................................................34
Connecting to the desktop software........................................................................36
Integrating with an enterprise email account ........................................................37
Generating an encryption key ..................................................................................37
Redirecting email .......................................................................................................38
Integrating with a new or ISP email account .........................................................38
Activating your account ............................................................................................38
Sending a test email message ...................................................................................39
Reading your test email message.............................................................................40
Setting the date and time ..........................................................................................41
Using password protection.......................................................................................42
Summary .....................................................................................................................47
Getting to know your handheld .................................................................................49
Using the keyboard and trackwheel .......................................................................49
Activating backlighting .............................................................................................54
Navigating functions .................................................................................................54
Additional components.............................................................................................64
Configuring handheld options.................................................................................66
Using cut, copy, and paste ........................................................................................67
Summary and tips ......................................................................................................68
Using the desktop software .........................................................................................69
Backing up files from your handheld to your desktop ........................................69
Loading handheld applications ...............................................................................71
Using the Intellisync™ tool ......................................................................................73
Additional features for integrating with an enterprise email account...............75
Configuring email reconciliation .............................................................................75
Configuring email redirection settings ...................................................................77
Summary .....................................................................................................................80
Using your handheld’s functions ...............................................................................81
Adding addresses.......................................................................................................81
Composing messages ................................................................................................84
Using AutoText ..........................................................................................................87
Reading messages ......................................................................................................89
Using the Phone function..........................................................................................93
Adding tasks ...............................................................................................................96
Adding memos ...........................................................................................................98
Using the Calculator function ..................................................................................99
Adding appointments ...............................................................................................99
Enabling wireless calendar synchronization........................................................101
Using the Browser function ....................................................................................103
Summary ...................................................................................................................106
Frequently asked questions .......................................................................................107
Alarm .........................................................................................................................107
Battery........................................................................................................................107
Browser ......................................................................................................................108
Service books ............................................................................................................108
Storage .......................................................................................................................109
Home screen .............................................................................................................110
LCD screen ................................................................................................................110
Messages....................................................................................................................111
Phone .........................................................................................................................112
Punctuation ...............................................................................................................112
Enterprise email account FAQs..............................................................................113
New or ISP email account FAQs............................................................................114
Removing the desktop software ............................................................................115
Resetting the handheld............................................................................................115
Specifications................................................................................................................117
Index ...............................................................................................................................119
Important safety information
Please read these safety and operation instructions provided in this manual before
operating the BlackBerry Wireless Handheld, its docking/charging cradle, or any
other BlackBerry Wireless Handheld charging units. Retain these instructions for
future use.
Note
See “Important safety/compliance information for North American users” on
page 11 for more information on safety regulations for your North American
handheld.
See “Important safety/compliance information for European users” on
page 16 for more information on safety regulations for your European
handheld.
ACCESSORIES
Use only those accessories approved by RIM. The use of any accessories not
approved by RIM for use in conjunction with the handheld will invalidate any
approval or warranty applicable to the handheld and may be dangerous.
DRIVING
Check the laws and regulations on the use of wireless devices in the areas where
you drive. Always obey them. The use of any alert device to operate a vehicle's
lights or horn on public roads is not permitted.
Avoid using the handheld in any environment requiring your full attention, such
as when driving a vehicle. If you need to use your handheld while driving, have a
passenger in the vehicle use the handheld for you, or find a safe location to halt
your vehicle prior to using the handheld. Do not use any charging unit as a means
of storing your handheld while in a vehicle.
RF signals may affect improperly installed or inadequately shielded electronic
systems in motor vehicles. Check with the manufacturer or its representative
regarding your vehicle. You should also consult the manufacturer of any
equipment that has been added to your vehicle.
For Vehicles Equipped With An Air Bag
An air bag inflates with great force. DO NOT place objects, including both installed
or portable wireless equipment, in the area over the air bag or in the air bag
deployment area. If in-vehicle wireless equipment is improperly installed and the
air bag inflates, serious injury could result.
8
Important safety information
ELECTRONIC DEVICES
Most modern electronic equipment is shielded from RF signals. However, certain
electronic equipment may not be shielded against the RF signals from your
wireless handheld.
Pacemakers
Consult a physician or the manufacturer of your pacemaker if you have any
questions regarding the effect of RF signals on your pacemaker. If you have a
pacemaker, ensure that you are using the handheld in accordance with the safety
requirements associated with your particular pacemaker, which may include the
following:
•
Always keep the handheld more than 20 cm (six inches) from the pacemaker
when the handheld is turned ON;
•
Do not carry the handheld in a breast pocket;
•
If the handheld has a voice option, use the ear opposite the pacemaker for
making and receiving calls to minimize the potential for interference.
•
If you have any reason to suspect that interference is taking place, turn your
handheld OFF immediately.
Hearing Aids
Some digital wireless devices may interfere with some hearing aids. In the event of
such interference, consult your service provider or contact the manufacturer of
your hearing aid to discuss alternatives.
Other Medical Devices
If you use any other personal medical device, consult the manufacturer of your
device to determine if they are adequately shielded from external RF energy. Your
physician may be able to assist you in obtaining this information.
Turn your handheld OFF in health care facilities when any regulations posted in
these areas instruct you to do so. Hospitals or health care facilities may be using
equipment that could be sensitive to external RF energy.
Posted Facilities
Turn your handheld OFF in any facility where posted notices so require.
Installation and Getting Started Guide
Important safety information
BLASTING AREAS
To avoid interfering with blasting operations, turn the wireless feature of your
handheld OFF when in a “blasting area” or in areas posted: “Turn off two-way
radio”. Obey all signs and instructions.
POTENTIALLY EXPLOSIVE ATMOSPHERES
Turn your handheld OFF when in any area with a potentially explosive
atmosphere and obey all signs and instructions. Sparks in such areas could cause
an explosion or fire resulting in bodily injury or even death.
Areas with a potentially explosive atmosphere are often, but not always, clearly
marked. They include fueling areas such as gasoline/petrol stations; below deck on
boats; fuel or chemical transfer or storage facilities; vehicles using liquefied
petroleum gas (such as propane or butane); areas where the air contains chemicals
or particles, such as grain, dust, or metal powders; and any other area where you
would normally be advised to turn off your vehicle engine.
ADDITIONAL SAFETY GUIDELINES
Battery: Discard the handheld properly. As the unit contains a lithium battery,
neither the handheld nor the lithium battery should be disposed of in fire. Dispose
of the handheld containing the lithium battery in accordance with the laws and
regulations in your area governing disposal of such cell types.
Power source: The docking/charging cradle and any other charging units should
be operated only from the type of power source indicated on the marking label.
Refer to the operating instructions in this manual for more information on the
battery and power supply.
Do not overload wall outlets, extension cords, or integral convenience receptacles
as this may result in a risk of fire or electric shock.
Liquids and foreign objects: Never push objects of any kind into the BlackBerry
Wireless Handheld or its cradle through openings as they may short-out parts and
this may result in a fire or electric shock. Do not use the handheld or cradle near
water (for example near a bathtub, or a sink, in a wet basement, near a swimming
pool, etc.). Never spill liquid of any kind on the handheld or its docking/charging
cradle. Unplug the docking/charging cradle from the wall before cleaning.
Care: Do not use liquid or aerosol cleaners or solvents. Clean only with a dry cloth.
Installation and Getting Started Guide
10
Important safety information
High heat: The handheld and any accessories should be situated away from any
heat sources, such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
Power Cord: Protect the power cord from being walked on or pinched particularly
at plugs, convenience receptacles, and the point where they exit from the
apparatus. Unplug this apparatus during lightning storms or when used for long
periods of time.
Service: Unplug the docking/charging cradle from the wall and refer the
handheld, docking/charging cradle and any accessories for service to qualified
service personnel if:
•
the power supply cord or plug is damaged
•
liquid has been spilled or objects have fallen into the handheld or docking/
charging cradle
•
the handheld, docking/charging cradle or accessory has been exposed to rain
or water
•
the handheld, docking/charging cradle or accessory has been dropped or
damaged in any way
•
the handheld, docking/charging cradle or accessory does not operate
normally by following the instructions contained in this manual
•
the handheld, docking/charging cradle or accessory exhibits a distinct change
in performance.
All servicing should be undertaken by qualified service personnel.
WARNING
To reduce the risk of fire or electric shock, do not expose this apparatus to
rain or moisture. Adjust only those controls that are covered in this
manual. An improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician to restore
the handheld or docking/charging cradle to its normal operation.
Failure to observe all safety instructions contained in this manual will void the
Limited Warranty, and may lead to suspension or denial of services to the offender,
or legal action, or both.
Installation and Getting Started Guide
Important safety information
11
Important safety/compliance information
for North American users
ELECTRICAL SAFETY
This handheld (model number R6020GW) is intended for use when supplied with
power or charging from the Charging Cradle ASY-04056-001 (ordered as
ACC-04056-001) with US Power Adapter unit PWR-03846-003, or Travel Charger
accessory ASY-04172-001 (ACC-04172-001), Automotive Charger accessory
ASY-03939-001 (ACC-04051-001), or any other charging units provided or
specifically approved by RIM for use with this equipment. Other usage will
invalidate any warranty provided with this apparatus and may be dangerous.
WARNING
Before use, please ensure that the mains voltage is in accordance with
the input voltage printed on the power supply.
To be operated on mains with a circuit breaker rated 16A max.
Use only with BlackBerry Wireless Handhelds.
Protect against beating rain. For indoor use only.
EXPOSURE TO RADIO FREQUENCY SIGNALS
Your wireless handheld portable device is a low power radio transmitter and
receiver. When it is ON, it receives and also sends out radio frequency (RF) signals.
Your wireless handheld complies with Federal Communications Commission
(FCC) guidelines respecting safety levels of RF exposure for handheld wireless
devices, which in turn are consistent with the following safety standards
previously set by both U.S. and international standards bodies:
•
Institute of Electrical and Electronics Engineers (IEEE) C95.1 (1999)
•
National Council on Radiation Protection and Measurements (NCRP) Report
86 (1986)
•
International Commission on Non-Ionizing Radiation Protection (ICNIRP)
(1996)
To maintain compliance with FCC RF exposure guidelines, use only RIM supplied
or approved accessories. When carrying the wireless handheld while on, use the
specific RIM holster that has been tested for compliance. Use of non-RIM approved
accessories may violate FCC RF exposure guidelines.
Installation and Getting Started Guide
12
Important safety information
SPECIFIC ABSORPTION RATE DATA
THIS
MODEL
WIRELESS
HANDHELD
MEETS
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
GOVERNMENT
Your wireless handheld is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio frequency
(RF) energy set by the Federal Communications Commission (FCC) of the U.S.
Government and Industry Canada of the Canadian Government (IC). These limits
are part of comprehensive guidelines and establish permitted levels of RF energy
for the general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic and thorough
evaluation of scientific studies. The standards include a substantial safety margin
designed to assure the safety of all persons, regardless of age and health.
The exposure standard for wireless mobile handhelds employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by
the FCC/IC is 1.6W/kg.* Tests for SAR are conducted using standard operating
positions specified by the FCC/IC with the handheld transmitting at its highest
certified power level in all tested frequency bands. Although the SAR is
determined at the highest certified power level, the actual SAR level of the
handheld while operating can be well below the maximum value. This is because
the handheld is designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are to a wireless
base station antenna, the lower the power output.
Before a wireless handheld model is available for sale to the public, it must be
tested and certified to the FCC/IC that it does not exceed the limit established by
the government-adopted requirement for safe exposure. The tests are performed in
positions and locations (e.g., at the ear and worn on the body) as required by the
FCC/IC for each model. The highest SAR value for this model handheld when
tested for use at the ear is 1.28 W/kg and when worn on the body, as described in
this user guide, is 0.32 W/kg. (Body-worn measurements differ among wireless
handheld and phone models, depending upon available accessories and FCC/IC
requirements). While there may be differences between the SAR levels of various
wireless devices and at various positions, they all meet the government
requirement for safe exposure.
The FCC has granted an Equipment Authorization for this model handheld with all
reported SAR levels evaluated as in compliance with the FCC RF emission
guidelines. SAR information on this model handheld is on file with the FCC and
Installation and Getting Started Guide
Important safety information
13
can be found under the Display Grant section of http://www.fcc.gov/oet/fccid
after searching on FCC ID L6AR6020GW.
Additional information on Specific Absorption Rates (SAR) can be found on the
Cellular Telecommunications & Internet Association (CTIA) web-site at http://
www.wow-com.com.
___________________________________
* In the United States and Canada, the SAR limit for mobile handhelds used by the
public is 1.6 watts/kg (W/kg) averaged over one gram of tissue for the body or
head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands, wrists,
ankles and feet). The standard incorporates a substantial margin of safety to give
additional protection for the public and to account for any variations in
measurements.
ANTENNA CARE
Use only the supplied integral antenna. Unauthorized antenna, modifications, or
attachments could damage the handheld and may violate FCC regulations.
AIRCRAFT
Federal Aviation Administration (FAA)/FCC regulations prohibit using the radio
of your handheld while in the air. Switch the radio of your handheld OFF before
boarding an aircraft. The effect of the use of your handheld’s radio in an aircraft is
unknown. Such use may affect aircraft instrumentation, communication and
performance, may disrupt the network, may otherwise be dangerous to the
operation of the aircraft, and may be illegal. All other applications of your
handheld may be used in accordance with airline regulations for electronic devices.
Installation and Getting Started Guide
14
Important safety information
FCC compliance statement (USA)
FCC Class B Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
•
This device may not cause harmful interference, and
•
This device must accept any interference received, including interference that
may cause undesired operation.
WARNING
Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate this
equipment.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio communications.
There is no guarantee, however, that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Installation and Getting Started Guide
Important safety information
15
Industry Canada Certification
This device complies with Industry Canada RSS 133, under certification number
xxxxxx-R6020GW.
Class B compliance
This device complies with the Class B limits for radio noise emissions as set out in
the interference-causing equipment standard entitled “Digital Apparatus,” ICES003 of Industry Canada.
Installation and Getting Started Guide
16
Important safety information
Important safety/compliance information
for European users
Please read these safety and operation instructions provided in this manual before
operating the BlackBerry Wireless Handheld, its docking/charging cradle, or any
other BlackBerry Wireless Handheld charging units. Retain these instructions for
future use.
ELECTRICAL SAFETY
This handheld (model number R6020GW) is intended for use when supplied with
power or charging from the Charging Cradle ASY-04056-001 (ordered as
ACC-04056-001) with UK type D Power Adapter unit PWR-03846-001, European
type B Power Adapter unit PWR-03846-002, or Travel Charger accessory
ASY-04172-001 (ACC-04172-001), Automotive Charger accessory ASY-03939-001
(ACC-04051-001), or any other charging units provided or specifically approved by
RIM for use with this equipment. Other usage will invalidate any warranty
provided with this apparatus and may be dangerous.
WARNING
Before use, please ensure that the mains voltage is in accordance with
the input voltage printed on the power supply.
To be operated on mains with a circuit breaker rated 16A max.
Use only with BlackBerry Wireless Handhelds.
Protect against beating rain. For indoor use only.
EXPOSURE TO RADIO FREQUENCY SIGNALS
Your wireless handheld portable device is a low power radio transmitter and
receiver. When it is ON, it receives and also transmits radio frequency (RF) signals.
Your wireless handheld is compliant with these RF exposure recommendations
and guidelines for safety levels.
•
EN 50360 Product standard to demonstrate the compliance of mobile phones
with the basic restrictions related to human exposure to electromagnetic fields
(300 MHz - 3 GHz)
•
International Commission on Non-Ionising Radiation Protection (ICNIRP)
1998, Guidelines for limiting exposure in time-varying electric, magnetic, and
electromagnetic fields (up to 300 GHz).
Installation and Getting Started Guide
Important safety information
17
ANTENNA CARE
Use only the supplied integral antenna. Unauthorized antenna modifications or
attachments could damage the handheld and may violate applicable laws and
regulations by causing radio frequency (RF) energy to be above the recommended
limits. Any such unauthorized use, modification or attachment will invalidate the
warranty provided with the handheld and may be dangerous.
AIRCRAFT SAFETY
Switch off your handheld’s radio when in an aircraft. The effect of the use of your
handheld’s radio in an aircraft is unknown. Such use may affect aircraft
instrumentation, communication and performance, may disrupt the network, may
otherwise be dangerous to the operation of the aircraft, and may be illegal. All
other applications of your handheld may be used in accordance with airline
regulations for electronic devices.
EU REGULATORY CONFORMANCE
Research In Motion Limited hereby declares that this BlackBerry Wireless
Handheld device is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
The original Declaration of Conformity made under Directive 1999/5/EC is
available for viewing at the following location in the EU community:
Research In Motion UK Limited
36 Station Road, Egham, Surrey
TW20 9LF
United Kingdom
Installation and Getting Started Guide
Welcome to your wireless solution
BlackBerry™ is an end-to-end wireless email solution that integrates with your
email account, providing a wireless extension of your email mailbox. It is a totally
integrated package that includes advanced wireless handhelds, desktop tools,
enterprise server software, and airtime on a wireless data network.
The BlackBerry handheld includes the most advanced wireless technology. It has
an optimized keyboard, thumb-operated trackwheel, easy-to-use backlit screen,
intuitive menu-driven interface, and integrated email/organizer software.
The following functions are available on your handheld:
•
Messages: Manage email messages, phone calls, and short message service
(SMS) messages.
•
Saved Messages: Store messages for future viewing.
•
Search Messages: Locate messages with the search tool.
•
Compose: Create and send email and SMS messages.
•
Phone: Place phone calls, put phone calls on hold or mute, and make notes
while on calls. Set call forwarding, call barring, and initiate conference calls.
•
Address Book: Store your personal directory of contact information.
•
Calendar: Add, edit, and delete appointments using Day, Week, or Month
view.
•
Tasks: Add, edit, and delete tasks, and mark tasks as complete.
•
MemoPad: Compose, edit, and delete memos.
•
Calculator: Perform basic mathematical calculations and measurement
conversions.
•
Alarm: Set the alarm on your handheld to sound every day or only on
weekdays.
•
Browser: Browse and save web pages, configure a home page, and add
bookmarks.
•
Profiles: Customize the way your handheld notifies you of messages,
appointments, alarms, and phone calls.
20
Welcome to your wireless solution — Understanding your BlackBerry solution
•
Options: Customize the handheld’s configurable options.
•
Lock: Lock your handheld with a password. (This function is visible only after
you have set a password.)
•
Turn Wireless Off/Turn Wireless On: Turn on and turn off your handheld’s
radio.
•
Turn Power Off: Turn off your handheld at night or on weekends.
Note
Depending on your service provider’s plan, some functions may not be
available on your handheld with your integration option, as detailed below.
Contact your service provider or network operator for more information on
available services.
Refer to “Function icons” on page 56 for more information on these
functions.
Understanding your BlackBerry solution
You can integrate your BlackBerry Wireless Handheld into different environments,
based on the email account that you are using.
Integration with new handheld email account
With this option, a new email account, which is provided by your service provider,
accompanies your handheld. This new email account is a personal and private
Internet /web-based email account that can be viewed using the BlackBerry Web
Client. All email messages are stored in this account.
You can continue to use the Application Loader, Backup and Restore, and
Intellisync tools of the BlackBerry Desktop Software. Email redirection settings are
configured on the BlackBerry Web Client web site. Consult your service provider’s
documentation for more information on this web site and your account.
Note
Depending on your service provider’s plan, some functions may not be
available on your handheld. Contact your service provider or network
operator for more information on available services.
Integration with existing ISP email account
With this option, your handheld is integrated with your existing Internet service
provider (ISP) email account from which you can send and receive email messages.
As with the first integration option, you can continue to use the Application
Installation and Getting Started Guide
Welcome to your wireless solution — Understanding your BlackBerry solution
21
Loader, Backup and Restore, and Intellisync tools of the desktop software. Your
email redirection settings are also configured on the BlackBerry Web Client.
Note
Depending on your service provider’s plan, some functions may not be
available on your handheld with this integration option. Contact your service
provider or network operator for more information on available services.
Your ISP email account must support POP3. Refer to the BlackBerry Web
Client for more information.
Integration with enterprise email account
With this option, you can integrate your handheld with your enterprise email
account. All messages sent to your corporate email account are forwarded to your
handheld, and the messages you send from your handheld are sent from your
regular corporate email account.
With this integration option, you can install the desktop software with either a
Microsoft Exchange or a Lotus Domino account. The BlackBerry Enterprise Server
redirects email from your desktop to your handheld. Ask your system
administrator whether your company has installed the BlackBerry Enterprise
Server.
If you use a Microsoft Exchange email account and your company does not use the
BlackBerry Enterprise Server, you can use the BlackBerry Desktop Redirector to
forward messages to your handheld. With the BlackBerry Desktop Redirector, your
computer must remain turned on at all times and the desktop redirector program
must be running for email messages to be sent to your handheld. You do not need
to run the desktop redirector to forward your email messages if your company uses
the BlackBerry Enterprise Server Software.
You can use all the tools of the BlackBerry Desktop Software with this integration
option. Email redirection settings are configured with the desktop software’s
Redirector Settings tool.
Using service books
You can use the same BlackBerry handheld to accommodate any of these
integration options. Your handheld uses “service books” to enable or disable
functionality between email accounts. If you integrate your desktop software with
an enterprise email account, your handheld will receive the Desktop service book.
Installation and Getting Started Guide
22
Welcome to your wireless solution — Is this the correct guide for me?
If you integrate your desktop software with a new or ISP email account, you will
receive the Web Client service book.
Integration with You can modify the name of the Desktop service book on the
enterprise email Advanced tab of the desktop software’s Redirector Settings tool.
Refer to the “Changing the message service display name” topic of the
account
Redirector Settings Online Help for more information on changing the
name of your service book.
You can have more than one email service book on your handheld at a time. When
you compose email messages, you can select the account from which to send them.
Messages are routed through the email account that you select. Refer to “Using
your handheld with multiple service books” on page 28 for more information.
You can view the service books on your handheld on the Service Book screen. (On
the Home screen, click the Options icon. Click Service Book to view the Service
Book screen.) The Desktop and/or Web Client service books are listed on this
screen. Other service books may also appear, depending on the other functions
enabled on your handheld.
Is this the correct guide for me?
This Installation and Getting Started Guide is the correct guide for you if you have
little or no experience with operating a BlackBerry Wireless Handheld or the
BlackBerry Desktop Software. This guide provides installation instructions, getting
started information, and basic procedures to help familiarize yourself with both the
handheld and the desktop software.
Other documentation for your BlackBerry Wireless Handheld includes the
following:
•
Handheld User Guide — This online guide contains detailed information on the
handheld’s functions. To view the guide, in the desktop software, on the Help
menu, select Handheld User’s Guide. To view the Handheld User Guide, you
must have Adobe Acrobat Reader version 4.0 installed. To download your free
copy of Acrobat, visit www.adobe.com.
•
Desktop Software Online Help — Each tool in the desktop software offers online
Help to guide you and answer your questions. To view procedures and
information relating to the desktop software’s tools, click Help in any active
window.
Installation and Getting Started Guide
Welcome to your wireless solution — About this guide
•
README.txt — This text file contains information about the features of the
version 3.1 software. You can read this file at the end of the desktop software
installation. If you choose to read the file at a later time, you can open it from
the directory in which you installed the desktop software.
•
BlackBerry Web Client Online Help — If you have integrated your desktop
software with a new email account or an existing ISP account, you configure
your email settings on the BlackBerry Web Client. For information on
configuring and using the Web Client, click Help in any Web Client window.
23
About this guide
This guide provides information for operating your handheld and installing and
using the desktop software.
Integration with Information appearing in this format, prefaced by Integration with
new or ISP email new or ISP email account, pertains to handhelds configured for
these integration options. You can use the functionality described in
account
sections marked with this note if you have integrated your BlackBerry
Desktop Software with a new or ISP email account.
Integration with Information appearing in this format, prefaced by Integration with
enterprise email enterprise email account, pertains to handhelds configured for this
integration option. You can use the functionality described in sections
account
marked with this note if you have integrated your BlackBerry Desktop
Software with your enterprise email account.
Microsoft
Exchange
Information appearing in this format, prefaced by Microsoft Exchange,
pertains to handhelds set up with a Microsoft Exchange enterprise email
account. You have a Microsoft Exchange email account if Microsoft Outlook
is your email client and in Outlook, if on the Tools menu, you click
Services, the dialog box contains a list of services that includes Microsoft
Exchange Server.
Lotus
Domino
Information appearing in this format, prefaced by Lotus Domino, pertains
to handhelds set up with a Lotus Domino email account. You have a Lotus
Notes Domino email account if you are running Lotus Notes as your email
client.
Note
Notes appear in this format and contain additional information on the task
being described.
Installation and Getting Started Guide
24
Welcome to your wireless solution — Contents of your package
Tip
Tips appear in this format and provide different options for performing tasks.
WARNING
Warnings appear in this format and advise you of the potential for data loss
or damage to your handheld.
A summary, including a list of tips, is included at the end of each chapter.
In addition, the handheld has three font size options: 8, 10, and 12. The graphics in
this guide show the 10-point font size option.
Different functionality is available depending on the integration option that you
are using. As a result, some of the menu options may not appear on your handheld.
The graphics in this guide depict the handheld’s menu options as they would
appear if you integrated the desktop software with an enterprise email account.
You can set the date and time format on your handheld to a 12-hour or 24-hour
clock. Depending on which format you have set, the date and time on the Home,
Messages, Saved Messages, Search, Calendar, and password security screens will
change. The screen shots in this guide use the 12-hour clock.
Contents of your package
Your package should contain the following items:
•
Handheld
•
Docking/charging cradle
•
Power adapter
•
Headset (optional)
•
Holster
•
BlackBerry Wireless Handheld Installation and Getting Started Guide
•
Quick Reference Card
•
Installation CD containing desktop software and online Handheld User Guide
You must use a Subscriber Identity Module (SIM) card with your handheld. This
card may be provided in your package when you receive it. If it is missing, contact
your service provider or network operator.
Installation and Getting Started Guide
Welcome to your wireless solution — System requirements
25
If something in this package is missing or not working properly, contact your point
of purchase.
System requirements
The following components are required to install the desktop software:
•
Intel-compatible 486 or higher computer with an available serial port
•
Windows 98 or 2000
Microsoft
Exchange
Microsoft Exchange Client, Microsoft Outlook 98 or 2000 (Workgroup
installation), with an email account on a Microsoft Exchange Server version
4.0, or later, that is capable of receiving email from the Internet
Lotus
Domino
Lotus Notes Client 4.6, or later, with an email account on a Lotus Domino
Server version 4.6, or later, that is capable of receiving email from the
Internet
Integration with To set up your BlackBerry Web Client account, you must have access
new or ISP email to the Internet. You must also have Netscape Navigator version 4.08,
4.58, or later patches, or Microsoft Internet Explorer version 5.01, 5.5,
account
or later patches. (You cannot use Netscape Navigator version 5.0 or
Microsoft Internet Explorer 6.0.)
To use the Intellisync™ tool of the BlackBerry Desktop Software, you
must be running personal information management (PIM) software,
such as Microsoft Outlook, Exchange, or Schedule+; ACT!; Lotus
Organizer or Notes; Groupwise; Goldmine; or Netscape.
Installation and Getting Started Guide
1
Getting started
To start using your handheld, you will need to perform some basic setup tasks. To
send and receive email messages, you should set up your computer by installing
the desktop software and connecting your handheld to your computer. Then you
can customize your installation for your specific integration option.
Before you begin
Before using your handheld, familiarize yourself with some of its basic
components.
Your handheld’s keyboard provides access to all of the standard alphabetic
characters. The keyboard also features nine special keys: DEL (delete), BACKSPACE,
ENTER, SPACE, two SHIFT keys, ALT, ESC (escape), and a silver key. Numbers, a
symbols library, punctuation marks, and special characters can be generated using
ALT in combination with the alphabetic keys. To type, hold your handheld with
both hands and use your thumbs to press the keys. Refer to “Using the keyboard
and trackwheel” on page 49 for more information on the handheld’s keys.
For navigation and selection, roll and click (press down on) the handheld’s
trackwheel that is located in the top right corner of the handheld.
Setting up your handheld
Follow this checklist to set up your handheld.
Charge your handheld
Turn on the handheld
Insert the SIM card
Turn on the radio
28
Getting started — Using your handheld with multiple service books
Register with the network
Install the desktop software
Confirm the handheld-to-desktop software connection
Your next step depends on the integration option with which you are installing the
desktop software.
Integration with If you are integrating your desktop software with an enterprise email
enterprise email account, you must generate an encryption key and check your email
redirection settings. Refer to “Integrating with an enterprise email
account
account” on page 37 for more information.
Integration with If you are integrating your desktop software with a new or ISP email
new or ISP email account, you must activate your BlackBerry Web Client account. Refer
to “Integrating with a new or ISP email account” on page 38 for more
account
information.
Using your handheld with multiple service
books
If you have both an enterprise email account and a new or ISP email account, you
can configure your handheld to operate with both accounts at the same time using
multiple service books. When you compose an email message, you can select the
email account from which the message is sent. To use multiple service books,
integrate the desktop software with your enterprise email account. After you have
completed the setup for your enterprise email account, activate your handheld on
the BlackBerry Web Client.
Note
To work with multiple service books on your handheld, you must have either
a Microsoft Exchange or Lotus Domino enterprise email account. You must
also have an account enabled on the BlackBerry Web Client.
Installation and Getting Started Guide
Getting started — Charging your handheld
29
Charging your handheld
Your handheld is powered by an external rechargeable lithium battery. This
battery is stored on the back of your handheld; you can remove it, if you want.
Before operating your handheld, familiarize yourself with proper battery use and
care by reading the safety information in this guide. The cradle is used to charge
the battery.
When you first receive your handheld you must charge the battery before using it.
To connect the cradle to your computer
Before charging your handheld, connect the cradle to your computer.
Note
When connecting your handheld to your computer, use only the cradle
provided by Research In Motion Limited.
1.
Connect the AC adapter to the cradle’s serial port connector, as illustrated
below.
2.
Plug the cradle cable into an available COM port on your computer.
3.
Plug the AC adapter cord into a wall outlet.
Note
Use the appropriate power supply as specified on the label on the bottom of
your handheld’s cradle.
If you only want to charge your handheld and do not want to use the desktop
software, you do not need to connect the cradle cable to an available COM
port on your computer.
Installation and Getting Started Guide
30
Getting started — Charging your handheld
To charge your handheld
Before using your handheld, and whenever your handheld’s battery is low, follow
this procedure to charge the battery.
1.
Insert your handheld in the cradle by aligning the connector port on the
bottom edge of your handheld with the connector prongs of the cradle. Press
your handheld firmly in place, as shown in the following illustration.
Note
2.
When you first receive your handheld and charge it, the handheld will turn on
and the Home screen will appear, displaying the handheld’s function icons.
Allow your handheld to charge to full battery power before using it. When
your handheld is charging, the battery power indicator (on the top right corner
of the Home screen) will change to a charging indicator. After your handheld
is fully charged, the battery power indicator will replace the charging
indicator.
Follow the procedure described above to recharge your handheld’s battery when
necessary. Your handheld can be kept at a full charge by “topping up” the battery
every day for 10 to 15 minutes. From an empty battery, a full charge can be
achieved in approximately three to four hours. It is not necessary to drain the
battery completely before recharging it.
Note
If the handheld's battery becomes too low, the level displayed by the battery
power indicator will also be low. The message Low Battery appears to the
left of the wireless coverage indicator and the handheld will beep. Recharge
your handheld as soon as possible.
To remove the handheld from the cradle
To remove your handheld from the cradle, brace the bottom of the cradle with one
hand and gently pull the handheld up and out of the cradle with the other hand.
Installation and Getting Started Guide
Getting started — Turning off and turning on your handheld
31
Turning off and turning on your handheld
To turn off your handheld, press and hold the silver key. You can also click the
Turn Power Off icon on your handheld’s Home screen.
WARNING
If you turn off your handheld using the silver key or the Power Off icon on
the Home screen, Calendar reminders and Alarm notifications do not turn on
the handheld. Set the Auto On/Off function if you want Calendar reminders
or Alarm notification to turn on the handheld. Refer to “Configuring handheld
options” on page 66 for more information.
To turn on your handheld, press the silver key once. The Home screen appears.
This screen is your starting point for using your handheld’s functions. It displays
the date and time, the current signal strength, the network type that your handheld
is using (GPRS or GSM), the battery level of your handheld, and the function
icons. The Home screen also displays notification of any new items, reminders, or
alarms. Use the trackwheel to scroll through the function icons. The name of each
function appears at the bottom of the screen. To open a function, scroll to the
appropriate icon and click the trackwheel.
When you first turn on your handheld, two messages appear on the Messages
screen to introduce you to your handheld and some of its basic features.
Inserting the SIM card
Your Subscriber Identity Module (SIM) card stores information about your service
plan. It is configured by your service provider and its configuration determines
which functions are available to you. You must insert the SIM card into your
handheld before you can send and receive email and SMS messages, place and
answer phone calls, or use the browser.
The SIM card fits into your handheld under the battery. Before inserting your SIM
card, remove your handheld’s battery. Refer to XXX for more information.
WARNING
To prevent damage to your SIM card, ensure that your handheld is turned off
before inserting or removing the card. Do not to scratch or bend the card or
expose it to static electricity or wet conditions while you are inserting or
removing it.
Installation and Getting Started Guide
32
Getting started — Turning on and turning off the radio
To insert the SIM card
1.
If your SIM card is attached to a larger carrier, carefully break the card out of
its carrier.
2.
Remove the battery cover and the battery from your handheld.
3.
Slide the SIM card cover to the left and lift up the right side of the cover. Place
the SIM card in the handheld by aligning the notches as shown in the
following illustration:
4.
Replace the SIM card cover, then press and slide it to the right to lock it into
place.
5.
Replace the battery and the battery cover.
Note
If your SIM card is PIN-locked, a dialog box appears, prompting you to enter
a personal identification number (PIN). Contact your service provider or
network operator for more information on disabling the lock.
Turning on and turning off the radio
When you first receive your handheld, the wireless radio may be turned off. You
must turn on the radio before you can send and receive email and SMS messages,
place and answer phone calls, or browse web pages.
On the Home screen, click the Turn Wireless On icon.
Installation and Getting Started Guide
Getting started — Registering with the network
33
You will notice that the Turn Wireless On icon is an antenna, but when you click
the icon, the function name changes to Turn Wireless Off and the icon changes to
an airplane. The airplane icon is a reminder to turn off your handheld’s radio when
on an airplane, in a hospital, or in any place where your handheld may interfere
with other radio transmissions and frequencies.
Note
You should turn off your handheld’s radio if you are going to be out of a
wireless coverage area for an extended period of time. Turning off the radio
during this time will greatly improve battery life.
Registering with the network
If your handheld is activated on the network and you turn on the wireless radio, a
registration message should arrive. In the rare case that the registration message
does not arrive, check the wireless coverage indicator on the Home screen to ensure
that you are in an area of sufficient wireless coverage for receiving email messages.
You can receive email messages if GPRS appears below the wireless coverage
indicator in the top right corner of the Home screen. One or more bars must also
appear beside the wireless coverage indicator to send and receive email messages.
Note
You cannot send or receive email messages if GSM appears below the
wireless coverage indicator in the top right corner of the Home screen.
If you are in a wireless coverage area and you have not received a Registration
message, register your handheld manually, using the following procedure:
To register with the network manually
1.
On the Home screen, click the Options icon. The Device Options screen
appears.
2.
Click Network. The Network screen appears
3.
Ensure that the Radio field is set to On and that the Active Network field is set
to an active network.
Note
If you are unsure which active network you are using, click the trackwheel to
view the menu. Click Select Active Network. Your handheld will scan for all
available networks. You can select the network you want to use.
Installation and Getting Started Guide
34
Getting started — Installing the desktop software
4.
Click the trackwheel to view the menu. Click Register Now. A message
confirms that the registration message was sent.
If you are in an area of wireless coverage sufficient for receiving email messages,
the registration message should arrive within a few seconds.
Note
Your handheld must be activated on the network before you can register and
before you can use any of the handheld’s functions. If you are in an area of
sufficient wireless coverage and the Active Network field of the Network
screen is set to Emergency Service Only, scan for a network. If no
networks are found, contact your service provider to ensure your handheld
has been activated properly.
You may need to register your handheld after loading new applications using
the desktop software’s Application Loader tool. Refer to “Loading handheld
applications” on page 71 or the Application Loader Online Help for more
information on loading applications.
Installing the desktop software
You must install the desktop software to send and receive email messages and to
use the other desktop software tools.
Note
During the installation process, you will be prompted to remove any existing
versions of the desktop software from your computer before installing
version 3.1. If you choose to remove any existing versions of the software
before you are prompted, some settings in your desktop software will not be
saved.
To install the desktop software
Installation and Getting Started Guide
Getting started — Installing the desktop software
1.
Insert the BlackBerry Desktop Software installation CD in your CD-ROM drive.
2.
On the Windows taskbar, click Start and click Run. In the Open field, type
d:\setup.exe where d is the name of your CD-ROM drive. Press Enter. The
Welcome screen appears.
Note
If a previous version of the desktop software is detected, you will be
prompted to remove the desktop software before the Welcome screen
appears.
3.
Click Next to begin the installation. The Country Selection screen appears.
4.
Select your country and click Next. The License Agreement window appears.
Read the License Agreement carefully and click Yes to accept its terms. The
Customer Information screen appears.
5.
In the User Name and Company Name fields, type your name and your
company’s name. Click Next. The Email Integration Options screen appears.
6.
Select the integration option that you want to apply to this installation of the
desktop software.
Note
7.
35
If you have both an enterprise email account and a new or ISP email
account, you can configure your handheld to support both accounts (using
multiple service books). To use multiple service books, integrate the desktop
software with your enterprise email account. After you have completed the
setup for your enterprise email account, activate your handheld on the
BlackBerry Web Client.
After you select your integration option, click Next.
Integration with If you choose to integrate your desktop software with your enterprise
enterprise email email account, the Select Email System screen appears. Continue the
installation as described below.
account
Integration with If you choose to integrate your desktop software with a new or ISP
new or ISP email email account, proceed to step 10 to continue the installation.
account
Installation and Getting Started Guide
36
Getting started — Connecting to the desktop software
8.
Select the email system that you are using (either Microsoft Exchange or Lotus
Domino). Click Next.
Microsoft
Exchange
9.
If you select Microsoft Exchange, the Email Redirection screen appears. In
this screen, select the method of email redirection that you are using:
Redirect email using the BlackBerry Enterprise Server or Redirect
using the BlackBerry Desktop Redirector. Ask your system
administrator whether your company is using the BlackBerry Enterprise
Server to redirect your email messages to your handheld. After you have
selected the method of email redirection, click Next to continue the
installation.
The Choose Destination Location screen appears. Click Next to accept the
default location for the desktop software. (If you want to change this location,
click Browse and select a new location.) The Program Folder screen appears.
10. Click Next to accept the default folder name for the desktop software. (If you
want to change this name, select a different folder from the list or type a new
name in the Program Folders field.)
The desktop software is installed on your computer. When setup is complete, you
may choose to open the README.txt file and run the desktop software
immediately. Click Finish to close the window.
Connecting to the desktop software
After you have installed the desktop software, you must confirm the connection
between your handheld and the desktop software.
To confirm the handheld-to-desktop software connection
1.
Ensure that the cradle cable is properly plugged into an available COM port on
your computer and that your handheld is inserted securely in the cradle.
2.
Ensure that you have properly installed the desktop software. If it is not
already open, start the desktop software: on the Windows taskbar, click Start
and select Programs > BlackBerry > Desktop Manager. The BlackBerry
Desktop Manager appears.
Note
If a password is enabled on your handheld, you must type it on your
handheld before you can connect to your desktop.
Installation and Getting Started Guide
Getting started — Integrating with an enterprise email account
3.
On the Options menu, click Serial Settings. The Settings window appears.
Click Detect to confirm your handheld’s connection to the desktop software. A
message appears confirming the connection to your handheld. Click OK.
Note
4.
37
A dialog box with the message Handheld not found will appear on your
computer if the desktop software cannot detect your handheld on a serial
port. If your handheld and cradle are connected securely, ensure that no
other devices are sharing the serial port, such as a PCMCIA card or IrDA
unit. Ensure that no other connectivity software is running on your computer,
and that you are not using the same port that your mouse uses.
Click OK to exit the Settings window.
The desktop manager will display the handheld’s personal identification number
(PIN) and current status (now Connected) in the status bar at the bottom of the
window.
Integrating with an enterprise email
account
If you have integrated your desktop software with an enterprise email account,
follow these steps to continue configuring your handheld.
Generate a security key
Check email redirection settings
Note
If you are integrating your desktop software with a new or ISP email account,
refer to “Integrating with a new or ISP email account” on page 38 for
instructions.
Generating an encryption key
The first time you successfully connect your handheld to your computer, a dialog
box will prompt you to generate an encryption key by moving your mouse.
If you are reinstalling or updating the desktop software, you will not be prompted
to generate a new key. We recommend that you generate a new encryption key
Installation and Getting Started Guide
38
Getting started — Redirecting email
every month for security purposes. Refer to the Redirector Settings Online Help for
more information on generating encryption keys.
Note
If you use your SIM card in another person's handheld, you must connect the
handheld to your computer and generate an encryption key before you can
receive your email messages. Your handheld’s phone number will update
automatically.
Redirecting email
After you have generated an encryption key, you can send and receive email
messages. Your company’s BlackBerry Enterprise Server software will redirect
email messages from your enterprise email account to your handheld. Ensure that
your system administrator has enabled your handheld on the BlackBerry
Enterprise Server.
Microsoft
Exchange
If you are using your handheld with a Microsoft Exchange corporate email
account and your company is not using the BlackBerry Enterprise Server
Software, you must use the BlackBerry Desktop Redirector to forward
email messages to your handheld. Start the desktop redirector: on the
Windows taskbar, click Start and select Programs > BlackBerry >
BlackBerry Desktop Redirector. You must keep your computer turned on
with the desktop redirector program running to forward email messages to
your handheld.
Ask your system administrator whether your company is using the
BlackBerry Enterprise Server software to redirect your email. You do not
need to run the BlackBerry Desktop Redirector if you are enabled on the
BlackBerry Enterprise Server.
Integrating with a new or ISP email account
If you have integrated your desktop software with a new or ISP email account, you
must activate your account to send and receive email messages.
Note
If you are installing your desktop software with an enterprise email account,
refer to “Integrating with an enterprise email account” on page 37 for
instructions.
Activating your account
Consult your service provider’s documentation for more information on service
activation, including the address of the BlackBerry Web Client where you can
Installation and Getting Started Guide
Getting started — Sending a test email message
39
activate your account, set filters for email redirection, customize the auto signature,
and turn off email redirection.
For details on how to perform any of the functions on the web site, click Help on
any of the site’s web pages.
Sending a test email message
After you have configured your handheld, you are ready to send and receive email
messages.
Note
If the SIM card is not inserted, or not inserted properly, you cannot send or
receive email messages. Refer to “Inserting the SIM card” on page 31 for
more information on your SIM card.
To send a test email message
You can send email messages if GPRS appears below the wireless coverage
indicator in the top right corner of the Home screen. One or more bars must also
appear beside the wireless coverage indicator before you can send and receive
email messages.
1.
On the Home screen, click the Compose icon. The To: screen appears.
2.
Click the trackwheel to view the menu. Click New Address. The New Address
screen appears.
3.
Type your name and email address. (For your test message, type the email
address associated with your handheld.) Use the trackwheel to scroll from
field to field.
4.
Click the trackwheel to view the menu. Click Save Address. You return to the
To: screen with your own address entry selected.
5.
Click the trackwheel to view the menu. Click Email.
Installation and Getting Started Guide
40
Getting started — Reading your test email message
6.
Type a subject, such as Test, and press ENTER. Type your message. After your
message is complete, click the trackwheel to view the menu. Click Send.
You return to the Messages screen. If you are in an area of wireless coverage
sufficient to send email messages, a check mark will appear beside the message
within a short period of time. This icon indicates that your message was
transmitted successfully.
Note
If you are not within an area of sufficient wireless coverage, you do not need
to cancel your message. The handheld will automatically send the message
after you return to an area of sufficient wireless coverage.
Depending on your service plan, you may also be able to send SMS
messages, place phone calls, and use the handheld’s other functions in
addition to sending email messages. Refer to chapter 5, “Using your
handheld’s functions” for information.
Reading your test email message
When you receive your test email message, follow these steps to read it.
To open an email message
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Scroll to the test message and click the trackwheel to view the menu. Click
Open. The new message appears on your screen. If necessary, scroll down to
read the entire message.
Installation and Getting Started Guide
Getting started — Setting the date and time
41
After you have finished reading your message, press ESC to return to the Messages
screen. Press ESC again to return to the Home screen.
Setting the date and time
After you have sent and received your first wireless email message, you should set
your handheld’s date and time so that messages, phone calls, and saved web pages
appear with the correct time stamp.
Note
You can also set the date and time using the desktop software’s Intellisync
tool. Refer to the Intellisync Online Help for more information.
To set the date and time
1.
On the Home screen, click the Options icon. The Device Options screen
appears.
2.
Click Date/Time. The Date/Time screen appears. Scroll to the field you would
like to set, then press SPACE to scroll through your options.
Installation and Getting Started Guide
42
Getting started — Using password protection
3.
Click the trackwheel to view the menu. Click Save Options.
You return to the Device Options screen. The information that you set in the Time,
Time Format, and Date fields determines how the date and time appear on the
Home, Calendar, Messages, Saved Messages, Search, and password security
screens.
Note
The date and time is only one of many options that you can configure on
your handheld. Refer to “Configuring handheld options” on page 66 for more
information on other basic configurable options.
Date/Time fields
The Date/Time screen contains the following fields:
Time Zone: Select your time zone. Your handheld will adjust the time
automatically depending on the time zone.
Time: Set the current time.
Time Format: Select a 12-hour or 24-hour clock.
Date: Set the current date.
Using password protection
Set a password on your handheld to obtain greater security. If your handheld is left
idle for a specified amount of time, you will need to type your password to use it
again. You can also manually activate the password security screen by clicking the
Installation and Getting Started Guide
Getting started — Using password protection
43
Lock icon on the Home screen. (The Lock icon will only appear after you have set a
password.) You should lock your handheld if you leave it unattended.
If you do not want the password security screen to appear, you must disable your
password on the Security screen.
Password security screen
If you have typed information on the Owner screen of the Options function, it will
appear on the password security screen. We recommend that you include your
contact information in case your handheld is lost.
If you enabled password protection on your handheld and you remove your SIM
card, the handheld will automatically lock. If you insert your SIM card again or
insert a different SIM card, you must type your password before you can use the
handheld again.
WARNING
If an incorrect password is typed ten times, all information is erased from
your handheld for security reasons. You should regularly back up any
information from your handheld that might not have originated on your
desktop. Refer to “Backing up files from your handheld to your desktop” on
page 69 or the Backup and Restore Online Help for more information.
To enable password protection
You should set a password so that no one can use your handheld without knowing
the password.
1.
On the Home screen, click the Options icon. The Device Options screen
appears.
Installation and Getting Started Guide
44
Getting started — Using password protection
2.
Click Security. The Security screen appears. In the Password field, press SPACE
to enable the password. A dialog box appears, prompting you to type a
password with at least four characters. Click the trackwheel when you are
finished. You will have to type your password again to verify it.
3.
In the Security Timeout field, set how much idle time should pass before the
password security screen appears. Press SPACE to scroll through the timeout
settings. Release SPACE after you have set the field to your preference.
4.
Click the trackwheel to view the menu. Click Save Options.
You return to the Device Options screen.
To lock your handheld
After you have enabled your password on the Security screen, you can lock your
handheld whenever you want. A Lock icon will appear on the Home screen.
1.
On the Home screen, click the Lock icon. The password security screen
appears.
2.
To use your handheld again, type your password and click the trackwheel.
To unlock your handheld
After the password security screen is visible, you must unlock your handheld
before connecting to the desktop software and before you can open the Security
screen. If you turn off your handheld with the password security screen enabled,
you will need to type your password when you turn on your handheld again.
Installation and Getting Started Guide
Getting started — Using password protection
1.
On the password security screen, roll the trackwheel. The Device is locked
dialog box appears.
2.
Click Unlock. The Enter password dialog box appears. Type your password
and click the trackwheel.
Note
45
When the handheld is locked, you can make an emergency call. On the
password security screen, roll the trackwheel. The Device is locked dialog
box appears. Click Emergency Call. Type the number for the emergency
call. You can only type recognized emergency numbers when the handheld
is locked.
The password security screen displays your contact information (if you have
typed your contact information on the Owner screen) or it will prompt you to
Press any key. To quickly unlock your handheld, type the first letter of your
password to open the Enter Password dialog box. Type the remaining letters
of your password and click the trackwheel to resume using your handheld.
To change your password
Occasionally changing your password will provide greater security.
1.
On the Home screen, click the Options icon. The Device Options screen
appears.
2.
Click Security. A dialog box appears, prompting you to type your password.
After you have typed your password, click the trackwheel to open the Security
screen.
3.
Click the trackwheel to view the menu. Click Change Password. A dialog box
appears.
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Getting started — Using password protection
4.
Type a new password with at least four characters. Click the trackwheel when
you are finished. You will have to type your new password again to verify it.
5.
Click the trackwheel to view the menu. Click Save Options.
You return to the Device Options screen with your password changed.
To disable password protection
If you disable your password, the password security screen will no longer appear.
You will not need to type your password to open the Security screen or to connect
your handheld to your desktop.
1.
On the Home screen, click the Options icon. The Device Options screen
appears.
2.
Click Security. A dialog box appears, asking you to type your password. After
typing your password, click the trackwheel. The Security screen appears.
3.
In the Password field, press SPACE to change the field to Disabled.
Installation and Getting Started Guide
Getting started — Summary
4.
47
Click the trackwheel to view the menu. Click Save Options.
You return to the Device Options screen with the password disabled.
Summary
In this chapter, you learned the steps that are required to configure your handheld.
You can charge the battery, insert the SIM card, register with the network, and
install the desktop software. Read the following chapters to learn more about using
your handheld.
Installation and Getting Started Guide
2
Getting to know your handheld
This chapter will help you get acquainted with your handheld.
Using the keyboard and trackwheel
Your handheld’s keyboard provides access to all of the standard alphabetic
characters. The keyboard also features nine special keys: DEL (delete), BACKSPACE,
ENTER, SPACE, two SHIFT keys, ALT, ESC (escape), and a silver key. Numbers, a
symbols library, punctuation marks, and special characters can be generated using
ALT in combination with the alphabetic keys. The trackwheel helps you navigate,
view, and select items on each screen. To scroll through menu items or text, roll the
trackwheel. To select functions and menu options, click (press down on) the
trackwheel.
The following chart describes special keyboard and trackwheel combinations that
will help you navigate functions, enter text, and configure options on your
handheld.
Key
Function
Turning on/off the power, activating backlighting
SILVER
key
•
Press the silver key once to turn on the handheld.
•
When your handheld is on, press the silver key once to
activate backlighting. Press it again to turn off
backlighting. Backlighting will turn off automatically if
you do not press any keys or roll the trackwheel for ten
seconds.
•
Press and hold the silver key to turn off the handheld.
50
Getting to know your handheld — Using the keyboard and trackwheel
Key
Function
Scrolling and selecting
•
Roll the trackwheel with your thumb to scroll up and
down through screen lines, fields, and menu items.
•
Click the trackwheel with your thumb to open menus
and select options.
TRACKWHEEL
PHONE KEY
Answering and hanging up phone calls; switching to
Phone function
•
When an incoming phone call is received, press the
Phone key to answer the call.
•
While connected to a phone call, press the Phone key to
end the current phone call
•
When you are not connected to a phone call, press the
Phone key to switch to the Phone function
Scrolling through special characters
•
CHARACTER
ROLL
When composing a message or typing text, press and
hold a letter while rolling the trackwheel to scroll
through letters with accents, equation symbols, and
other characters. When the desired character, symbol, or
mark appears, release the letter.
Typing ALT characters
ALT
key
•
ALT
•
Press ALT once to affect the next character you type.
•
Press and hold ALT while you type to affect all
characters.
activates the numbers and symbols that are printed
on the keys in the alternate color that appear above the
letters.
An “A” icon appears in the top right corner of your screen
when ALT is activated.
Installation and Getting Started Guide
Getting to know your handheld — Using the keyboard and trackwheel
Key
51
Function
Scrolling horizontally and changing options
ALT
•
Hold ALT while rolling the trackwheel to move the
cursor horizontally across lines.
•
Hold ALT while rolling the trackwheel to scroll through
field options.
•
On the Home screen, hold ALT while rolling the
trackwheel to move the cursor vertically.
+ ROLL
Selecting text for cutting, copying, and pasting; hiding and
moving icons on the Home screen
ALT
+ CLICK
•
On any screen where you can type text, hold ALT while
you click the trackwheel to enter selection mode. Roll
the trackwheel to select the text.
•
On the Home screen, hold ALT and click the trackwheel
to view the menu. Click Move Icon or Hide Icon.
Capitalizing alphabetic characters
LEFT SHIFT
key
RIGHT SHIFT
•
Press either SHIFT key once to capitalize the next
character that you type.
•
Press and hold either SHIFT key while you type to
capitalize all letters.
•
Press and hold a letter to capitalize it. This feature only
works when Key Rate is set to Slow or Fast on the
Screen/Keyboard screen.
key
An “up arrow” icon appears in the top right corner of your
screen when a SHIFT key is active.
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Getting to know your handheld — Using the keyboard and trackwheel
Key
Function
Activating CAP lock
ALT + CAP
(RIGHT SHIFT)
•
Press ALT + CAP to activate capital letter-lock mode. Any
key that you press will be capitalized.
•
Press either SHIFT key again to return to regular mode.
An “up arrow” icon appears in the top right corner of your
screen when capital letter-lock mode is activated.
Activating NUM lock
ALT + NUM (LEFT
SHIFT)
•
Press ALT + NUM to activate number-lock mode. When
you press a key, the character printed on the key in the
alternate color is inserted.
•
Press ALT or either SHIFT key again to return to regular
mode.
An “N” icon appears in the top right corner of your screen
when number-lock mode is activated.
Selecting multiple items in a list
•
SHIFT
+ ROLL
Hold either SHIFT key while rolling the trackwheel to
select multiple items in a screen that contains a list.
Inserting carriage returns; choosing selected items
ENTER
key
•
Press ENTER to insert a regular carriage return that
moves your cursor to a new line.
•
Press ENTER to choose a selected item.
Deleting previous characters
BACKSPACE
key
•
Press BACKSPACE to move the cursor backwards and to
delete characters to the left of the cursor.
Installation and Getting Started Guide
Getting to know your handheld — Using the keyboard and trackwheel
Key
53
Function
Deleting characters to the right of the cursor; deleting
messages
DEL key
•
Press DEL to erase characters to the right of the cursor.
•
With one or more characters selected, press DEL to delete
only those characters.
•
Press DEL to delete a selected message on the Messages
screen. If you scroll to a date on the Messages screen and
press DEL, a dialog box appears asking if you wish to
delete all messages prior to that date.
Escaping from screens/menus
ESCAPE key
(under
trackwheel)
•
Press ESC to hide (close) a menu.
•
Press ESC to return to the Home screen.
•
Press ESC to cancel an action.
Inserting a space; scrolling through field options
SPACE
key
•
Press SPACE to insert a space between characters while
you type.
•
Press SPACE to insert the “@” and “.” characters in Email
fields.
•
Press SPACE to scroll through field options.
Opening the symbols library for extra characters
ALT
+ SPACE
•
Press ALT + SPACE to open the Select Symbol screen,
from which you can insert symbols. On this screen, you
can either scroll to a symbol and click the trackwheel, or
press the associated alphabetic key under the desired
symbol.
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54
Getting to know your handheld — Activating backlighting
Activating backlighting
In low-light conditions, you can increase readability of the LCD screen and
keyboard by using the backlighting feature.
To activate backlighting, press the silver key once. If you do not press any keys or
use the trackwheel for ten seconds, backlighting will shut off automatically.
To turn off the backlighting manually, press the silver key again.
Navigating functions
The LCD screen provides access to your handheld’s functions. When you turn on
your handheld, the Home screen appears. From this screen, you can open each of
the function screens. On each function screen, you can view function menus. On
some screens, you can change settings or options.
To open functions
The functions list appears on the Home screen. To open a function’s screen, scroll
to an icon and click the trackwheel (or press the underlined character in the
function name).
The Home screen
To navigate menus
Menus provide a list of available options or actions for the current function. To
open a function screen’s menu, click the trackwheel. The menu appears on the right
of the screen and covers approximately half of the LCD screen’s width.
Installation and Getting Started Guide
Getting to know your handheld — Navigating functions
55
Address Book function menu
To select a menu item, use the trackwheel to scroll to the item, then click the
trackwheel. If you decide not to use the menu, you can close it by pressing ESC.
To scroll through options
The handheld often has several means to perform the same action, such as using
shortcut keys instead of the menu or the trackwheel. In particular, there are four
ways to change the configurable options on your handheld. These alternatives
apply to all screens on which you can change settings, such as the Date/Time, New
Appointment, or Daily Alarm screens.
•
Use the menu. While in an option field, click the trackwheel to view the menu.
Click Change Option. A dialog box appears in which you can scroll through
your options. After you reach the option you prefer, click the trackwheel. After
setting all of the options on the screen, click the trackwheel to view the menu.
Click Save Options.
•
Use ALT + roll. Hold ALT while rolling the trackwheel to scroll through the
options. Release ALT when you reach the desired option.
•
Use the keyboard. You can press the letter or number that represents your
choice. For example, if you are in a time field, press the first number of the
hour that you want to specify.
•
Use SPACE. You can use SPACE to scroll through your options. Release SPACE
after you have set the field to your preference. This guide uses this SPACE key
method to describe how to set field options.
Installation and Getting Started Guide
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Getting to know your handheld — Navigating functions
To use links
When you receive a message, your handheld will recognize text entered as phone
numbers, web site addresses, and email addresses and convert them into links.
When you select an underlined link and click the trackwheel to view the menu, you
can choose to dial the phone number, browse the web site, or send an email or SMS
message to your contact, based on the link you have selected.
Handheld icons
Icons on the handheld screen indicate wireless coverage, battery power, handheld
status, and function status, denote function screens, and provide navigational aid.
Function icons
The following table shows each icon on the Home screen and describes its
corresponding function.
Note
Depending on your service plan, some functions may not be available on
your handheld. As a result, some of the following icons may not appear on
your handheld’s Home screen. Contact your service provider or network
operator for more information on available services.
Icon
Description
Messages
Receive, read, reply to, compose, save, and delete short
message service (SMS) and email messages. Open, view, and
place phone calls.
Saved Messages
Store messages for future viewing.
Search Messages
Locate messages with the Search Messages function.
Compose
Type and send email and SMS messages.
Phone
Place, mute, and hold phone calls. Make notes while on calls
and set up a shortcut to dial your voice mail. Set call
forwarding, call barring, and initiate conference calls.
Installation and Getting Started Guide
Getting to know your handheld — Navigating functions
Icon
57
Description
Address Book
Store your personal directory of contact information, such as
fax numbers, multiple phone numbers, and email addresses.
Use the Search tool to locate a specific contact.
Calendar
Keep track of appointments using Day, Week, or Month view.
Tasks
Add, edit, and delete tasks, and mark tasks as complete.
MemoPad
Compose, edit, and delete notes and memos.
Calculator
Perform basic mathematical operations and measurement
conversions.
Alarm
Set the alarm on your handheld to sound at a specific time
every day or only on weekdays.
Browser
Browse and save web pages, configure your home page, add
and manage bookmarks.
Profiles
Customize the way the handheld notifies you of messages,
appointments, and alarms.
Options
Set the password, customize AutoText, set the date/time, and
program the automatic on/off feature.
Lock
Lock the handheld with a password security screen so that
only you can use it. This icon will appear only after you set a
password.
Installation and Getting Started Guide
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Getting to know your handheld — Navigating functions
Icon
Description
Turn Wireless On/Turn Wireless Off
Turn off the handheld’s radio when it may interfere with other
radio communications, such as when on an airplane, or
whenever you prefer not to receive messages. You will not be
able to send or receive messages, place or answer phone calls,
or browse web pages until you turn the radio on again.
Turn Power Off
Turn off the handheld when you wish to conserve battery
power. All queued messages will be delivered to your
handheld after you turn it on again.
Handheld status icons
These icons appear on the screen to indicate battery power, wireless coverage
strength, and handheld modes.
Icon
Description
Battery power indicator
Charging indicator
Wireless coverage indicator
Data is being sent
Data is being received
ALT
mode is active
SHIFT
mode is active; CAP-lock mode is active
Installation and Getting Started Guide
Getting to know your handheld — Navigating functions
Icon
59
Description
NUM-lock
mode is active
Unread message waiting
Roaming indicator (If the roaming indicator appears next to
the network type, you are roaming into another network’s
coverage area that does not belong to your home network;
contact your service provider for more information.)
Alarm is set
Network status icons
These icons appear on the screen to indicate whether or not you can send and
receive messages, place and answer phone calls, or use the browser.
Icon
Description
You can send and receive email and SMS messages. You
can also place phone calls and browse web pages.
You can send and receive SMS messages. You can also
place and answer phone calls, but you cannot send or
receive email messages. You may be able to browse web
pages.
Your handheld is within an area of wireless coverage but is
not within an area of GSM or GPRS wireless coverage. You
cannot send or receive email or SMS messages, place or
answer calls, or browse web pages. You can continue to use
your handheld’s other functions. Any pending messages
will be sent after you return to an area of GPRS wireless
coverage.
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Getting to know your handheld — Navigating functions
Icon
Description
Your handheld is not in an area of wireless coverage. You
cannot send or receive email or SMS messages, place or
answer phone calls, or browse web pages. You can continue
to use your handheld’s other functions. Any pending
messages will be sent after you return to an area of wireless
coverage.
Message status icons
These icons appear on the screen to indicate the status of pending, sent, and
received messages.
Icon
Description
Message is being sent
Message pending (will be sent later)
Message has been sent to the network
SMS message has been delivered successfully; this icon
only appears when you have enabled Delivery Reports in
the SMS screen of the Options function
Composed email message has been saved (not sent)
Unread message transmission error
Message returned, message transmission error
New, unread message has been received
Message has been opened
Installation and Getting Started Guide
Getting to know your handheld — Navigating functions
Icon
61
Description
Email message has been filed (You can only file messages if
you have integrated your handheld with an enterprise
email account.)
Importance level of email message is high
Phone icons
These icons appear on the screen to provide additional information about the
Phone function.
Note
Depending on your service provider and the services enabled for your Phone
function, the following text and icons may not appear or they may differ.
Contact your service provider or network operator for more information.
Icon
Description
Phone call is connected
Phone call in progress; this icon appears at the top of the
Home, Messages, and Phone screens and records the length
of the call
Before or after you have connected to a phone call, press
ENTER on your handheld’s keyboard to end the phone call
Indicates a placed or received phone call; this icon appears
on the Messages screen
With the text Missed Call, this icon indicates an unopened
missed call; this icon appears on the Messages screen
Missed Call
Missed Call
With the text Missed Call, this icon indicates an opened
missed call; this icon appears on the Messages screen
Installation and Getting Started Guide
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Getting to know your handheld — Navigating functions
Icon
Description
Indicates a voice mail message waiting in your voice
mailbox; if you have voice mail enabled on your account, this
icon appears on the Home screen
Voicemail
Voicemail
If you have voice mail enabled on your account, this icon,
with the text Voicemail, appears beside the unopened
message you receive when a new voice mail message is
waiting; this icon appears on the Messages screen
If you have voice mail enabled on your account, this icon,
with the text Voicemail, appears beside the opened message
you receive when a new voice mail message is waiting; this
icon appears on the Messages screen
Address Book icons
These icons appear on the screen to provide additional information about Address
Book entries.
Icon
Description
Phone number in Address Book entry has a pause inserted
Phone number in Address Book entry has a wait inserted
Address Book entry is attached; this icon appears in email
messages that contain Address Book attachments
Calendar icons
These icons appear on the screen to indicate information for your appointments.
Icon
Description
Appointment was initiated with a meeting request
Appointment has a reminder set
Installation and Getting Started Guide
Getting to know your handheld — Navigating functions
Icon
63
Description
Appointment has text entered in the Notes field
Appointment recurs
Appointment is an all-day event
Task icons
These icons appear on the Tasks screen to provide additional information on a
task’s status.
Icon
Description
Task has not been started or is in progress
Task has been deferred or is waiting
Task has been completed
Browser icons
These icons appear on your screen to indicate the status of a particular web page.
Icon
Description
Saved web page waiting; this icon appears on the Home
screen
Unread saved web page; this icon appears on the Messages
screen
Opened saved web page; this icon appears on the Messages
screen
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Getting to know your handheld — Additional components
Navigational icons
These icons appear on the screen to indicate positions within fields, lists, menus,
and screens.
Icon
Description
Cursor position
More items are available above; scroll up with the
trackwheel to view them
More items are available below; scroll down with the
trackwheel to view them
Additional components
Aside from your handheld, your package should include the following
components.
Desktop software CD
The desktop software included with your handheld enables you to synchronize
your personal information management (PIM) applications, and back up and
restore your handheld’s data. The desktop software also supports standard USB-toserial port converters. Refer to chapter 3, “Using the desktop software” on page 69
for more information on the desktop software.
Holster
A holster, equipped with a clip, accompanies your handheld. While in the holster,
your handheld is protected and wearable. You can choose different forms of
notification based on whether your handheld is in or out of the holster. Refer to the
Handheld User Guide for more information on editing notification profiles.
When you receive a new message and remove your handheld from the holster
within five seconds, notification (based on how you have set it) stops, and the most
recently received message will open. If you pull your handheld out of the holster
and quickly replace it, notification stops but the message will remain marked as
unopened.
Installation and Getting Started Guide
Getting to know your handheld — Additional components
65
You can use the handheld’s Phone function while it is in the holster. Refer to the
Handheld User Guide for more information on using the Phone function while the
handheld is in the holster.
Cradle/Charger
The cradle provides a link between your handheld and your computer, so that you
can use the desktop software provided with your package. The serial port on the
bottom of the handheld fits into the prongs of the cradle. You must connect the
cradle to your computer to use the desktop software.
Your handheld contains an external rechargeable lithium battery. Exact battery life
depends on factors such as usage and quality of wireless coverage. The cradle is
used to recharge the handheld’s battery.
Note
If you only want to charge your handheld and do not want to use the desktop
software, you do not need to connect the cradle to your computer.
Headset
The handheld is equipped with an integrated speaker and microphone. To place a
phone call, you can use the handheld as you would use a regular telephone.
The optional headset can also be used with the handheld’s Phone function. Insert
the headset plug in the handheld’s headset jack to place and answer phone calls.
Note
Depending on your service provider’s plan, the Phone function may not be
available on your handheld. As a result, the headset will not be included in
your package. Contact your service provider or network operator for more
information on available services.
Subscriber Identity Module (SIM) card
Your SIM card stores information about your service plan. You must insert your
SIM card into your handheld before you can send and receive email and SMS
messages, place and answer calls, or use the browser. Refer to “Inserting the SIM
card” on page 31 for more information on inserting the SIM card.
Note
If your SIM card is PIN-locked, a dialog box appears, prompting you to type a
personal identification number (PIN). Contact your service provider or
network operator for more information on disabling the lock.
Installation and Getting Started Guide
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Getting to know your handheld — Configuring handheld options
Configuring handheld options
After you are familiar with your handheld, you should configure some of its basic
options.
To select a notification profile
You can select the way in which your handheld notifies you of messages, phone
calls, appointments, and alarms.
1.
On the Home screen, click the Profiles icon. The Profiles screen appears.
2.
Scroll to the profile that you would like to select. Click the trackwheel to view
the menu. Click Enable Profile. The word (On) appears beside your selection.
Note
You can quickly enable a profile by scrolling to it and pressing SPACE.
You can also add, edit, and delete notification profiles. Refer to the online
Handheld User Guide for more information.
To set the Auto On/Off feature
You can set whether you would like the handheld to turn on and off automatically
at specified times. Setting the Auto On/Off feature will also help to conserve your
handheld’s battery.
WARNING
If you turn off your handheld using the Auto On/Off feature, Calendar
reminders and Alarm notifications will turn on the handheld. If you do not
want the handheld to turn on for Calendar reminders or Alarm notifications,
turn off the handheld using the silver key or by clicking the Power Off icon
on the Home screen. Refer to “Turning off and turning on your handheld” on
page 31 for more information.
1.
On the Home screen, click the Options icon. The Device Options screen
appears.
2.
Click Auto On/Off. The Auto On/Off screen appears. Scroll to the field you
would like to set, then press SPACE to scroll through your options.
3.
Click the trackwheel to view the menu. Click Save Options.
You return to the Device Options screen.
Installation and Getting Started Guide
Getting to know your handheld — Using cut, copy, and paste
67
Auto On/Off fields
The Auto On/Off screen contains the following fields:
Weekday On: Configure the handheld to turn on automatically at a specific time
on weekdays.
Weekday Off: Configure the handheld to turn off automatically at a specific time
on weekdays.
Weekend On: Configure the handheld to turn on automatically at a specific time
on the weekend.
Weekend Off: Configure the handheld to turn off automatically at a specific time
on the weekend.
Note
Both Weekday and Weekend options have an Enabled/Disabled field.
These fields must be set to Enabled for the handheld to turn on and off
automatically.
Using cut, copy, and paste
You can cut, copy, and paste text in email and SMS messages, Address Book
entries, memos, appointments, notification profiles, and tasks. You can also copy
text from one function and paste it into another. For example, you can copy the text
from a memo and paste it into a message.
To cut and copy text in a message
1.
On the Home screen, click the Compose icon. The To: screen appears.
2.
While composing a message, place your cursor next to the text that you want
to cut or copy.
3.
Hold down the ALT key and click the trackwheel to enter selection mode. Roll
the trackwheel to select the lines of text that you want to cut or copy.
Tip
4.
To select one character at a time, hold ALT or SHIFT while you roll the
trackwheel.
Click the trackwheel to view the menu. Click Cut or Copy.
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Getting to know your handheld — Summary and tips
To paste text in a message
1.
On the Home screen, click the Compose icon. The To: screen appears.
2.
While composing a message, place your cursor where you would like to paste
the text.
3.
Click the trackwheel to view the menu. Click Paste.
Tip
If you want to replace or delete existing text, enter selection mode by
holding ALT and clicking the trackwheel. Roll the trackwheel to select the
text then start typing. The text that you type will replace the characters
that you have selected.
Summary and tips
In this chapter, you learned about the various icons and components of your
handheld. You also learned how to set some basic options, including notification
profiles and Auto On/Off, and how to use cut, copy, and paste.
Getting to know your handheld - Tips
•
Press the first letter of an item in an options list or menu to move directly to that item.
•
Press SPACE twice to insert a period when typing text (the letter following the period will
be capitalized automatically).
•
Type the first letters of the name, or the initials separated by a space, to find a specific
contact on the To: or Find screens.
•
Press and hold a letter to capitalize it (you must have Key Rate enabled).
•
Press ESC to exit any menu, dialog box, or screen and return to the active function.
Installation and Getting Started Guide
3
Using the desktop software
This chapter explains how to use the desktop software to maximize your
handheld’s functionality.
The desktop software can synchronize contacts, appointments, memos, and tasks
between your handheld and desktop. You can also back up any important
information from your handheld to your desktop, edit the Address Book and
AutoText files, restore data to your handheld, and load new applications.
This chapter provides basic instructions for using the desktop software and its
tools. You can find more detailed information in the online Help associated with
each tool. In any window, select Help to view procedures.
Integration with If you have integrated your desktop software with an enterprise email
enterprise email account, the Redirector Settings tool is available. With this tool, you
can generate an encryption key and configure email redirection
account
settings.
If the desktop software is integrated with an enterprise email account,
you can also reconcile the status and location of email messages
using the desktop software.
Refer to “Additional features for integrating with an enterprise email
account” on page 75 for more information on both of these features.
Backing up files from your handheld to
your desktop
Use the Backup and Restore tool to save handheld files to your computer or to
restore previously saved files to your handheld. Additionally, you can use the tool
to customize the Address Book and AutoText files on your desktop. You can create
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Using the desktop software — Backing up files from your handheld to your desktop
new entries, edit existing entries, and delete entries, then transfer the changes to
your handheld.
Note
Before updating your handheld with new software using the Application
Loader tool, use the Backup and Restore tool to save any important
information from your handheld to your computer.
Refer to the “Advanced backup and restore” topic of the Backup and Restore
Online Help for more information on customizing AutoText and Address
Book entries.
To back up files from your handheld to your desktop
1.
Insert your handheld in the cradle. If a password is enabled on your handheld,
you must type it before you can connect to your desktop. In the BlackBerry
Desktop Manager, double-click the Backup and Restore icon. The Backup and
Restore window appears.
2.
To back up everything on your handheld, click Backup. The Select file for Full
Backup window appears. The default file name will be Backup-today’s
date.ipd. Select the desired file name and location and click Save. A dialog box
displays the progress of the data transfer from your handheld to your desktop.
After the information has been saved to your desktop, you return to the Backup
and Restore window.
Note
You can back up specific databases to your desktop by performing an
advanced backup. Refer to the “Performing an advanced backup” topic of
the Backup and Restore Online Help for more information.
To import files from your desktop to your handheld
Integration with You can import Address Book entries from your desktop’s Address
enterprise email Book to your handheld. Refer to the “Importing Address Book entries”
topic of the Backup and Restore Online Help for more information.
account
To restore files to your handheld
1.
Insert your handheld in the cradle. If a password is enabled on your handheld,
you must type it before you can connect to your desktop. In the BlackBerry
Desktop Manager, double-click the Backup and Restore icon. The Backup and
Restore window appears.
Installation and Getting Started Guide
Using the desktop software — Loading handheld applications
2.
To restore a previously saved backup file to your handheld, click Restore. The
Select file for Full Restore window appears. Select the file name that contains
the information that you want to restore and click Open. A dialog box displays
the progress of the data transfer from your desktop to your handheld.
3.
After the information is retrieved and organized, another dialog box appears,
warning you that you are replacing the information currently stored in the
listed databases of your handheld. Click Yes to continue.
71
After the information has been restored to your handheld, you return to the
Backup and Restore window.
Note
You can restore specific databases to your handheld by performing an
advanced restore. Refer to the “Performing an advanced restore” topic of the
Backup and Restore Online Help for more information.
Loading handheld applications
Use the Application Loader tool to update the software on your handheld and to
add any new applications that might be available.
WARNING
Before updating your handheld with new software using the Application
Loader tool, use the Backup and Restore tool to save any important
information (messages, Address Book entries, and so on) to your computer.
To add new software
1.
Insert your handheld in the cradle. If a password is enabled on your handheld,
you must type it before you can connect to your desktop. The handheld must
be connected to your computer before you can load new software.
2.
In the BlackBerry Desktop Manager, double-click the Application Loader icon.
The Welcome to Application Loader window appears. Click Next to start
loading new software onto your handheld.
Note
If you have not specified the COM port that your handheld uses in the Serial
Settings window of the desktop software, you will be prompted to select it as
part of the loading process.
If a password is enabled on your handheld, you must type it on your desktop
in the dialog box that appears.
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Using the desktop software — Loading handheld applications
3.
After the desktop software reads the handheld's
handheld's LCD screen displays Loader activity. At
Handheld Application Selection window appears on
application is listed (along with its file size) preceded
followed by an action.
configuration, your
the same time, the
your desktop. Each
by a check box and
•
If you select the check box beside an application that is not present on
your handheld, the action changes to Install. The application will be
loaded onto your handheld.
•
If you select the check box beside an application where the version on
your handheld is earlier than the version available with the Application
Loader tool, the action changes to Update. The more recent version of the
application will be loaded onto your handheld.
•
If you select the check box beside an application where the version on
your handheld is the same as the version available with the Application
Loader tool, the action changes to None. The application will not be
changed on your handheld.
•
If you select the check box beside an application where the version on
your handheld is more recent than the version available with the
Application Loader tool, the action changes to Downgrade. The older
version of the application will be loaded onto your handheld.
•
If you clear the check box beside an application and that application was
already present on your handheld, the action changes to Remove. The
application will be removed from your handheld.
Note
For more information on a particular application, select it and click Details.
The handheld’s standard system software is also listed in the Handheld
Application Selection window. This software must be loaded onto your
handheld. You cannot clear its check box.
4.
After you have made your selections, click Next to continue the loading
process.
Note
If new system software is being loaded onto your handheld, the Application
Loader tool must clear your handheld. The Confirm Handheld Backup
window appears, prompting you to confirm that your handheld is backed up
before proceeding. If you have a backup of your data, select Yes, all of the
application data on my handheld has been backed up. Then click Next to
continue.
Installation and Getting Started Guide
Using the desktop software — Using the Intellisync™ tool
5.
A summary screen appears, listing the actions that will take place during the
loading process. If you want to erase the applications and/or the application
data from your handheld, click Advanced. The Handheld Data Preservation
window appears. After you have made your selections, click Next.
6.
Click Finish. The Application Loader tool will load the applications onto your
handheld according to how you have configured the loading process.
7.
When loading is complete, the Application Loader will indicate whether the
process was successful. Click Close to return to the desktop manager.
Note
73
If the system software available with the Application Loader tool is older than
the software already loaded on your handheld, the Handheld Application
Version Check window will appear during the loading process. You can
choose to leave the system software on your handheld unchanged or you
can load the older software.
If the loading process was not successful, ensure that your handheld is
connected to the cradle properly and that the cradle is connected to your
computer. Then, repeat this procedure.
After the loading process is complete, restore the backup file you created to
restore the application data to your handheld. Refer to the Backup and
Restore Online Help for more information. You may also need to turn on your
handheld’s radio to send and receive email and SMS messages, place and
answer phone calls, or browse web pages. On the Home screen, click the
Turn Wireless On icon.
Using the Intellisync™ tool
Use the Intellisync tool to automatically update your handheld’s date and time and
to synchronize your handheld and desktop personal information management
(PIM) applications.
In the Intellisync tool, various options (called translators) are available with which
you can synchronize your PIM applications. Basic instructions for configuring PIM
synchronization are outlined below. Each translator has specific rules and settings
that may apply during synchronization. Refer to the Intellisync Online Help for
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Using the desktop software — Using the Intellisync™ tool
complete instructions on configuring your PIM applications and for specific
information on the PIM application that you use on your desktop.
Integration with If you have integrated the desktop software with an enterprise email
enterprise email account, you can also reconcile the status and location of email
messages with the Intellisync tool. Refer to “Additional features for
account
integrating with an enterprise email account” on page 75 for more
information.
To configure PIM synchronization
1.
Insert your handheld in the cradle. If a password is enabled on your handheld,
you must type it before you can connect to your desktop. In the BlackBerry
Desktop Manager, double-click the Intellisync icon. The Intellisync window
appears.
2.
In the Intellisync window, click Configure PIM. The Handheld Configuration
window appears. Select a PIM application (Address Book, Calendar,
MemoPad, or Tasks) and click Choose. The Choose Translator window
appears. Select the program that you use on your desktop that corresponds to
the handheld PIM application you selected.
Note
You can configure other options relating to PIM synchronization, such as
field mapping, synchronization filters, and conflict resolution settings. Refer
to the Intellisync Online Help for more information.
3.
Click OK to return to the Handheld Configuration window. After you have
configured all of the PIM applications, click OK to return to the Intellisync
window.
4.
In the Intellisync window, select the Synchronize PIM check box. Click
Synchronize now to perform the operation.
Your handheld and desktop will be synchronized through your handheld’s serial
port. The next time you want to synchronize your PIM applications, insert your
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Using the desktop software — Additional features for integrating with an enterprise email
75
handheld in the cradle and start the Intellisync tool. Ensure that the Synchronize
PIM check box is selected and click Synchronize now.
Integration with If you have integrated the desktop software with an enterprise email
enterprise email account, you can use the handheld’s wireless calendar
synchronization function by configuring the Calendar to synchronize
account
with a particular translator. Refer to “Enabling wireless calendar
synchronization” on page 101 for more information.
Additional features for integrating with an
enterprise email account
If you have integrated your desktop software with an enterprise email account, you
can use the email reconciliation feature of the Intellisync tool. In addition, you can
configure your email redirection settings using the Redirector Settings tool.
Integration with If you have integrated your desktop software with a new or ISP email
new or ISP email account, email redirection settings are configured on the BlackBerry
Web Client. Refer to the BlackBerry Web Client Online Help for more
account
information on configuring these settings.
Configuring email reconciliation
The default settings in the Email Configuration window should be suitable for
email reconciliation, unless you want to specify personal folders from which email
messages should be reconciled.
To configure email reconciliation
1.
Insert your handheld in the cradle. If a password is enabled on your handheld,
you must type it before you can connect to your desktop. In the BlackBerry
Desktop Manager, double-click the Intellisync icon. The Intellisync window
appears.
2.
Click Configure email. The Email Configuration window appears.
3.
The Folder content synchronization section specifies which actions should
occur during email reconciliation to email messages that have been filed or
deleted on either your handheld or your desktop. By selecting Import moves
and deletes to handheld only, email messages filed or deleted on your
desktop are filed or deleted on your handheld. By selecting Synchronize
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Using the desktop software — Configuring email reconciliation
moves and deletes, email messages filed or deleted on your desktop or your
handheld are filed or deleted on the other system as well. The handheld and
the desktop are synchronized.
Note
If you select Synchronize moves and deletes, you must select whether
your handheld or your desktop should dominate if a message has been filed
or deleted on both your handheld and your desktop.
4.
If you have set up personal folders in your desktop email program, you can
reconcile email messages located in those folders. In the Personal Folder
section, select any personal folders that you want to synchronize. You can
include these personal folders if you want email messages in those folders to
be synchronized with your handheld.
5.
Click OK. You return to the Intellisync window.
6.
After you have configured email reconciliation, select the Reconcile email
check box in the Intellisync window. Click Synchronize now to perform the
operation.
Note
Email reconciliation transfers the structure of your desktop’s folders to your
handheld. Therefore, you must perform an email reconciliation before you
can file email messages on your handheld. Each time you create a new
folder on your desktop, you must perform an email reconciliation to transfer
the folder to your handheld.
If you update the handheld’s applications using the Application Loader tool
and choose to delete the application data from the handheld, you will need to
reconcile your email messages or restore a backup file to transfer the folders
to your handheld again.
To ensure email reconciles as intended
To verify that email reconciles as intended, ensure that you have set the Delete On
field of your handheld’s Message List Options screen to delete email messages
from your desktop and your handheld. (To view the Message List Options screen,
on the Messages screen, click the trackwheel to view the menu. Then click
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Using the desktop software — Configuring email redirection settings
77
Options.) Refer to the Handheld User Guide for more information on setting message
list options.
Microsoft
Exchange
If you configure Microsoft Outlook to empty the Deleted Items folder on exit,
configure the desktop software to synchronize moves and deletes within
folders (as set in the Configure email window) and set your handheld to
delete messages from the handheld and desktop during email
reconciliation, any messages that were deleted in Outlook will not be
deleted on your handheld during the next email reconciliation. Since the
Deleted Items folder was emptied when you last exited the program, your
handheld will not be able to find the messages and will not recognize that
they were deleted.
Configuring email redirection settings
You can configure email redirection settings with the Redirector Settings tool.
Lotus
Domino
The BlackBerry Enterprise Server integrates with the Lotus Domino Server
to redirect email from your desktop to your handheld, based on how you
configure the settings in the Redirector Settings tool.
Microsoft
Exchange
If you are running the BlackBerry Desktop Redirector, it will deliver email
messages from your desktop to your handheld, based on how you
configure the settings in the Redirector Settings tool. Your computer must
remain turned on at all times and the desktop redirector program must be
running for email messages to be sent to your handheld. Closing the
Redirector Status window or turning off your computer will stop email
redirection.
If you use the BlackBerry Enterprise Server to redirect email messages, the
desktop redirector does not have to be running for your email messages to
be redirected. Email messages are forwarded to your handheld based on
how you have configured the settings in the Redirector Settings tool.
To configure email redirection settings
1.
Insert your handheld in the cradle. If a password is enabled on your handheld,
you must type it before you can connect to your desktop. In the BlackBerry
Desktop Manager, double-click the Redirector Settings icon. The Redirector
Settings window appears with General, Filters, Security, and Advanced tabs.
2.
On the General tab, you can set your auto signature, turn off email redirection
and select options for how your handheld behaves in the cradle.
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Using the desktop software — Configuring email redirection settings
3.
On the Filters tab, you can view the default filters that have been set for
redirecting email to your handheld. These defaults can be disabled, enabled, or
deleted. You can also add your own email filters.
•
The CC Default filter sends only the message header to your handheld
when your address appears in the CC field of a message.
•
The To and BCC Default filter forwards all messages to your handheld
when your address appears in the To or BCC field of a message.
Note
If the body of a message is not being redirected from your desktop to your
handheld, look at how the message is addressed to you. If you are
addressed in the CC field of the message, the default filter will not redirect
the body of the message to you. Refer to the “Filters tab” topic of the
Redirector Settings Online Help for more information.
4.
On the Security tab, you can generate security keys for encryption and
decryption of your messages. Whenever a new key needs to be generated, you
are prompted when you insert your handheld in the cradle with the desktop
software running.
5.
On the Advanced tab, you can set the email profile being used, the folder
redirection settings, and whether you want a copy of messages that are sent
from your handheld to be saved on your desktop.
6.
After you have specified all of your email redirection settings, click OK.
Your email messages will be redirected based on how you have configured these
settings.
Note
If you are not receiving some email messages on your handheld and are
using the BlackBerry Enterprise Server to redirect your email, check with
your system administrator to see if any filters have been applied at the server
level. Any filters created on the server override those you create on your
desktop.
To add a redirection filter
Filters help you manage your email by automatically performing actions on
received messages using filter settings (rules). Rules are the sets of conditions and
actions that make up a filter.
Installation and Getting Started Guide
Using the desktop software — Configuring email redirection settings
1.
Insert your handheld in the cradle. If a password is enabled on your handheld,
you must type it before you can connect to your desktop. In the BlackBerry
Desktop Manager, double-click the Redirector Settings icon. The Redirector
Settings window appears.
2.
Click the Filters tab, then click New. The Add Filter window appears.
3.
In the Filter Name field, type a name that describes the new filter.
4.
The list of conditions below the filter name can be activated by selecting the
check box beside each field. Any email message arriving at your desktop that
meets the condition(s) will be subject to this filter.
Note
79
Refer to the Redirector Settings Online Help for more information on the
conditions and rules that you can set for your new filter.
5.
When you have selected the filter conditions, decide whether the message will
be forwarded to the handheld, forwarded with Level 1 notification, forwarded
with only the header, or held at your desktop.
6.
When you have set the conditions and actions, click OK. The new filter will
appear on the list on the Filters tab.
To rearrange the order of your filters, select the filter you would like to move and
click the up or down arrow buttons. As each email message arrives at your
desktop, the filter at the top of the list is applied first. Therefore, when adding a
filter that is more restrictive in nature than the defaults, ensure that it is placed at
the TOP of the filter list, so that it will be applied to the incoming messages first.
Note
If you have set rules on your desktop to move specific messages to a
different folder as soon as they arrive in your Inbox, these messages will only
be forwarded to your handheld if you specify email redirection from that
folder. You can change the folders from which email is redirected with the
Redirector Settings tool, on the Advanced tab. Refer to the Redirector
Settings Online Help for more information on folder redirection and the
Advanced tab.
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Using the desktop software — Summary
Summary
In this chapter, you learned how to use the desktop software, update your
handheld’s applications, back up and restore information, and synchronize PIM
applications.
Installation and Getting Started Guide
4
Using your handheld’s functions
This chapter provides basic information on and procedures for using the
handheld’s functions. You will learn how to send and receive email and SMS
messages, how to place and answer phone calls, how to add Address Book entries,
appointments, memos, and tasks, and how to use the Calculator and the Browser.
Note
This chapter outlines only the basic features for each function. For more
information, including information on setting options and complete
instructions on using the function, refer to the Handheld User Guide. To view
the guide, in the desktop software, on the Help menu, click Handheld User’s
Guide.
Depending on your service provider’s plan, some functions may not be
available on your handheld. Contact your service provider or network
operator for more information on available services.
Adding addresses
To create a database of your contacts, you can add new addresses to your handheld
manually or you can import them from your desktop email program.
Integration with If you have integrated your desktop software with an enterprise email
enterprise email account, you can import your Address Book entries from your desktop.
Refer to the Backup and Restore Online Help for more information.
account
To add addresses manually
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Click the trackwheel to view the menu. Click New Address.
3.
Type your contact’s information and press ENTER at the end of each field.
82
Using your handheld’s functions — Adding addresses
Note
You can save up to three email addresses for the same Address Book entry.
To add another email address, click the trackwheel to view the menu and
click Add Email Address. An additional Email field appears on the New
Address screen. When you compose an email message to a contact with
multiple email addresses, you are prompted to select which address to use.
You can clear a field by clicking the trackwheel to view the menu and clicking
Clear Field.
4.
To save your contact information, click the trackwheel to view the menu and
click Save Address.
Your new contact will appear in alphabetical order on the Find screen.
Note
If you have entered a company name in the Company field, it will appear
beside the contact’s name on the Find screen.
Address book fields
The New Address screen contains the following fields:
First: Type your contact’s first name. This field accepts letters, numbers, and
symbols.
Last: Type your contact’s last name. This field accepts letters, numbers, and
symbols.
Tip
Type your contact’s full name in the First or Last field and press ENTER. The
first name will appear in the First field and the last name will appear in the
Last field.
Installation and Getting Started Guide
Using your handheld’s functions — Adding addresses
83
Email: Type your contact’s email address. This field accepts letters, numbers, and
symbols. You can press the SPACE key once to insert the “@“ sign; press it again to
insert a “.“ (period). If you continue to press SPACE, you can continue to insert
periods.
Company: Type the name of the company for which your contact works. This field
accepts letters, numbers, and symbols.
Title: Type your contact’s job title. This field accepts letters, numbers, and symbols.
Work: Type your contact’s business phone number. This field accepts numbers and
the x, –, +, *, # , and . characters, which can be typed without pressing ALT.
Home: Type your contact’s home phone number. This field accepts numbers and
the x, –, +, *, # , and . characters, which can be typed without pressing ALT.
Mobile: Type your contact’s mobile phone number. This field accepts numbers and
the x, –, +, *, # , and . characters, which can be typed without pressing ALT.
Pager: Type your contact’s pager number. This field accepts numbers and the x, –,
+, *, #, and . characters, which can be typed without pressing ALT.
Note
You can type SMS-compatible numbers in the Work, Home, Mobile, and
Pager fields. When entering an SMS-compatible number in an Address
Book field, include the country code and the area code.
You can add pauses and waits in the Work, Home, Mobile, and Pager fields
to enter additional numbers (such as extensions or passwords) for your
contact’s phone number. When you place a phone call, you do not need to
enter the additional numbers. You will be prompted to enter the remaining
numbers (for a wait) or the handheld will enter the remaining numbers after
two seconds (for a pause). Refer to the Handheld User Guide for more
information on the Address Book and inserting pauses and waits.
Fax: Type your contact’s fax number. This field accepts numbers and the x, –, +, *,
# , and . characters, which can be typed without pressing ALT.
Address 1: Type your contact’s street address. This field accepts letters, numbers,
and symbols.
Address 2: Type any further information for the address. (A second address field is
provided for long addresses.) This field accepts letters, numbers, and symbols.
City: Type your contact’s city. This field accepts letters, numbers, and symbols.
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Using your handheld’s functions — Composing messages
State/Prov: Type your contact’s state or province. This field accepts letters,
numbers, and symbols.
ZIP/Postal Code: Type your contact’s ZIP code or postal code. This field accepts
letters, numbers, and symbols. You must use ALT to type numbers in this field.
Country: Type your contact’s country. This field accepts letters, numbers, and
symbols.
User 1, User 2, User 3, User 4: Customize these fields to type special information
for each contact. Refer to the Handheld User Guide for more information on
customizing these fields.
Notes: Type any notes that you would like to keep about your contact. This field
accepts letters, numbers, and symbols. Press ENTER to move to a new line.
Note
You can also view, edit, search, and delete Address Book entries and
customize the user-defined fields. Refer to the online Handheld User Guide
for more information.
Composing messages
After adding addresses to your address book, you can send email and SMS
messages.
To send an email message
1.
On the Home screen, click the Compose icon. The To: screen appears.
2.
Select a contact and click the trackwheel to view the menu. Click Email.
Installation and Getting Started Guide
Using your handheld’s functions — Composing messages
3.
85
Type a subject in the subject line and press ENTER. Type your message. After
your message is complete, click the trackwheel to view the menu. Click Send.
You return to the Messages screen.
If you are in an area of wireless coverage sufficient for sending email messages, a
check mark will appear beside the message within a short period of time. This icon
indicates that your message was transmitted successfully. (You can send email
messages if GPRS appears below the wireless coverage indicator and one or more
bars appear beside the wireless coverage indicator.)
Note
If you are not in an area of sufficient wireless coverage, you do not need to
cancel sending your email message. The handheld will automatically send
the message when you return to an area with sufficient wireless coverage.
To send an email message from a specific service book
If you are using your handheld with multiple service books, you can select the
account from which you want messages sent.
1.
On the Home screen, click the Compose icon. The To: screen appears.
2.
Select a contact and click the trackwheel to view the menu. Click Email.
3.
Type a subject in the subject line and press ENTER. Type your message. After
your message is complete, click the trackwheel to view the menu.
4.
To send your message from your enterprise email account, click Send from
Desktop.
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Using your handheld’s functions — Composing messages
To send your message from your new or ISP email account, click Send from
Web Client.
You return to the Messages screen. The message is sent from the account that you
selected. Your default service will appear first on the menu.
Note
If you are replying to or forwarding a message, you cannot select the service
from which you want to send the message. The reply or forward must be
routed through the same service as the original message.
You can set your default service on the Message Services screen. On the
Home screen, click the Options icon. Click Message Services. For more
information on the Message Services screen, refer to the Handheld User
Guide.
You can use the handheld’s advanced email messaging features, such as
adding attachments, sending email messages to one-time recipients, and
sending email messages to many contacts. Refer to the Handheld User
Guide for more information.
To send an SMS message
1.
On the Home screen, click the Compose icon. The To: screen appears.
2.
Select a contact for whom you have an SMS-compatible number included in
the Address Book entry. Click the trackwheel to view the menu. Click SMS.
Installation and Getting Started Guide
Using your handheld’s functions — Using AutoText
Note
3.
If the Address Book entry for your recipient contains multiple phone
numbers, you will be prompted to select the one to which the SMS message
should be sent. Click the number that you want to use.
Type your message. As you type, the number of characters you have entered
will appear in the top right corner of the screen. SMS messages are limited to
160 characters.
Note
4.
87
If you type more characters than the message can accommodate, a Field
Full message appears. Press BACKSPACE to delete some of the characters.
After you have composed your message, click the trackwheel to view the
menu. Click Send. You return to the Messages screen.
If you are in an area of wireless coverage sufficient for sending SMS messages, a
check mark will appear beside the message within a short period of time. This icon
indicates that your message was transmitted successfully. (You can send SMS
messages if GPRS or GSM appears below the wireless coverage indicator and one
or more bars appear beside the wireless coverage indicator.)
Note
You can use the handheld’s advanced SMS messaging features, such as
AutoText entries and sending SMS messages to one-time recipients. Refer
to the Handheld User Guide for more information.
Using AutoText
You can increase how quickly you compose email and SMS messages by using the
handheld’s AutoText function. By configuring the default AutoText entries and
adding new entries that meet your specific needs, you can automatically compose
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Using your handheld’s functions — Using AutoText
frequently used phrases or messages with a few keystrokes, correct commonly
misspelled words, replace abbreviations and acronyms with complete words, and
insert punctuation marks and symbols in your message without using ALT or the
symbols library.
How AutoText works
The following procedure illustrates how AutoText works.
1.
On the Home screen, click the Compose icon. The To: screen appears.
2.
While composing your message, type the text hte. The text hte is a default
AutoText entry that tells the handheld to automatically replace the text with
the correctly spelled word the.
3.
When you press SPACE, the correct spelling replaces the error.
Installation and Getting Started Guide
Using your handheld’s functions — Reading messages
Note
89
You can also add, edit, and delete AutoText entries. Refer to the Handheld
User Guide for more information.
You can also use AutoText entries in your SMS messages to insert a phrase
from one keyword.
Reading messages
When you receive a new message, you will receive visual notification on the Home
screen, and any other notification, depending on how you have configured the
handheld’s notification profiles.
To read an email message
1.
On the Home screen, click the Messages icon. The Messages screen appears.
Email messages and SMS messages are listed in chronological order, grouped
by date.
2.
Select a received email message and click the trackwheel to view the menu.
Click Open.
Received email message actions
After you have read the message, you can click one of the following actions:
Mark Unopened: This action marks the current email message as unopened. If you
synchronize your handheld with your desktop, unopened email messages on your
handheld remain marked as unopened on your desktop. Refer to the online
Handheld User Guide for more information on marking messages as unopened.
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Using your handheld’s functions — Reading messages
File Message: This action files the current email message in a folder that you
specify. If you synchronize your handheld with your desktop, email messages filed
on your handheld are moved to the corresponding desktop folder. Refer to the
online Handheld User Guide for more information on filing messages.
Integration with You can only file messages if you have integrated your desktop
enterprise email software with an enterprise email account.
account
Save Message: This action saves the open email message. Messages saved on the
handheld are copied to the Saved Messages screen. Refer to the online Handheld
User Guide for more information on saving messages.
Reply: This action sends a reply to the sender of the open email message and
includes the text of the original message as part of the reply. All of the original
message is sent, even if it was truncated on your handheld. Reply is the default
menu option.
Forward: This action forwards the open email message to a contact that you
specify. If an attachment is included with the message, it will be forwarded with
the message. The original text of the message is forwarded along with any
additional text that you type.
Reply to All: This action sends a reply to all recipients and includes the text of the
original email message as part of the reply.
Note
If you click Reply or Reply to All from the menu, but you do not want to
include the original text in your message, you can delete it. While composing
your reply, click the trackwheel to view the menu. Click Delete Original Text.
Delete: This action deletes the open email message. Refer to the online Handheld
User Guide for more information on deleting messages.
Show Qualified Address: This action shows the full SMTP email address of the
recipient or sender. This option is only available when your cursor is in the From or
To field of the open email message with the friendly name (a person’s name as it
appears in an email list or address) showing.
Show Friendly Name: This action shows the first and last name of the sender or the
recipient. This option is only available if your cursor is in the From or To field of
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91
the open email message with the qualified address (the full SMTP email address for
the contact) showing and if the contact is included in your Address Book.
Add to Address Book: This action adds the sender of the email message to your
Address Book.
Previous Item: This action closes the current item and opens the previous item (if a
previous item exists).
Next Item: This action closes the current item and opens the next item (if a next
item exists).
Next Unopened Item: This action closes the current item and opens the next
unopened item (if an unopened item exists).
Integration with If you reply to an email message using your handheld, the
enterprise email corresponding message in your desktop email will be marked as
opened and replied to. If you forward a message, the corresponding
account
message will be marked as opened and forwarded.
Note
Refer to the online Handheld User Guide for more information on working
with received email messages.
To read an SMS message
1.
On the Home screen, click the Messages icon. The Messages screen appears.
SMS and email messages are listed in order from most to least recent, grouped
by date.
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Using your handheld’s functions — Reading messages
2.
Select a received SMS message and click the trackwheel to view the menu.
Click Open.
3.
The new message appears on your screen at the top of a session view. A
session view shows the previous messages sent to or received from the contact,
allowing you to read your SMS message in context. If necessary, use the
trackwheel to scroll to view the oldest messages.
Received SMS messages options
After you have read a new SMS message, you can click one of the following actions:
Mark Unopened: This action marks the current SMS message as unopened. When
you return to the Messages screen, the unopened icon is displayed. Refer to the
online Handheld User Guide for more information about marking messages as
unopened.
Save Message: This option saves the open SMS message. As with email messages,
SMS messages saved on the handheld are copied to the Saved Messages screen.
Refer to the online Handheld User Guide for more information on saving messages.
Reply: This option sends a reply to the sender of the open SMS message.
Forward: This action forwards the open SMS message to a contact that you specify.
Delete: This option deletes the open SMS message. Refer to the online Handheld
User Guide for more information on deleting messages.
Show Qualified Address: This action shows the full SMS-compatible phone
number of the recipient or sender. This option is only available when your cursor is
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Using your handheld’s functions — Using the Phone function
93
at the top of the open SMS message with the friendly name (a person’s name as it
appears in an email list or address) showing.
Show Friendly Name: This action shows the first and last name of the sender or the
recipient. This option is only available if your cursor is at the top of the open SMS
message with the qualified address (the full SMS-compatible phone number for the
contact) showing and if the contact is included in your Address Book.
Add to Address Book: This action adds the sender of the SMS message to your
Address Book.
Previous Item: This option closes the current item and opens the previous item (if a
previous item exists).
Next Item: This option closes the current item and opens the next item (if a next
item exists).
Next Unopened Item: This option closes the current item and opens the next
unopened item (if an unopened item exists).
Using the Phone function
You can use your handheld’s Phone function if GSM or GPRS appears below the
wireless coverage indicator and one or more bars appear beside the wireless
coverage indicator.
Note
Depending on your service provider’s plan, some functions may not be
available on your handheld. Contact your service provider or network
operator for more information on available services.
To place calls
You can use your handheld as you would use a regular telephone. You can also use
the optional headset with your handheld. If you are using the headset, connect the
headset to your handheld before placing phone calls.
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click New Call. The Select Address
screen appears.
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Using your handheld’s functions — Using the Phone function
3.
Select an existing contact (or add a new one if necessary) and click the
trackwheel to view the menu. Click Call.
Note
If you have specified more than one phone number for a contact, your
contact’s phone number and the type of phone number will not appear on the
menu. After you select Call from the menu, you are prompted to select the
phone number that you want to call.
The Phone screen appears, and displays Calling, as well as the Address Book
information that you have saved for your contact. Your handheld dials the number
that you have selected.
After the recipient answers your call, the Phone screen displays Connected to. A
2-way arrow appears in the top right corner of your screen to indicate that a call is
in progress and a call timer appears to the left of the wireless coverage indicator,
displaying the length of your call.
You can end the call by pressing ENTER before or after it is connected. A volume
indicator appears below the number you have called. Roll the trackwheel to
increase or decrease the volume.
To answer calls
When you receive a call, you will receive visual notification and any other
notification, according to how you have configured the Phone item in your current
notification profile.
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Using your handheld’s functions — Using the Phone function
Note
95
If you are composing an email or an SMS message or are in one of the
handheld’s other functions when you receive a phone call, the action will be
interrupted until you answer or ignore the phone call. If you answer the
phone call, the Phone screen appears. Press ESC to return to the last
function in which you were working.
When you receive an incoming call, the contact’s name and phone number
will appear if the contact has been added to your Address Book. The
contact’s name and phone number will also appear if you have subscribed to
a caller identification service.
When you receive a new phone call, a dialog box appears on your handheld’s
screen, prompting you to answer or ignore the call.
•
If you are not connected to any other calls and want to answer the call,
click Answer. You are connected to the caller.
•
If you are not connected to any other calls and want to answer the call and
put the caller on hold, click Answer and Hold. You are connected to the
caller but the call is immediately put on hold. To resume your call, press
ENTER.
•
If you are already connected to a phone call but have finished your
conversation and want to answer the incoming call, click Answer - Drop
Current. The first phone call is disconnected and you are connected to the
incoming call.
•
If you are already connected to a call but have not finished your
conversation and want to answer the incoming call, click Answer - Hold
Current. The current phone call is put on hold and you are connected to
the incoming call. While connected to the two calls, you can alternate
between them, by pressing ENTER. Refer to the Handheld User Guide for
more information on using the Phone function.
•
If you do not want to answer the incoming call, click Ignore. The caller
will hear a busy signal or will be directed to your voice mail, depending
on your service plan.
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Using your handheld’s functions — Adding tasks
Note
You must subscribe to a call waiting service for the Answer and Hold,
Answer - Drop Current, and Answer - Hold Current options to appear
when you receive an incoming call.
If your handheld is in the holster when you are notified of a new phone call,
you can ignore the call by removing your handheld from its holster and
quickly replacing it. The caller will hear a busy signal or will be directed to
voice mail, depending on your service plan.
You can also press the button on your headset to answer a call.
To end calls
When you have finished with your phone call, click the trackwheel to view the
menu. Click End Call.
Note
If you are connected to a single call, press ENTER to end a call.
You can end a call by clicking ESC twice while your handheld is in the holster.
You can also press the button on the headset to end a call.
You can use other features in the Phone function, such as holding and
muting calls, configuring call forwarding and call barring, and initiating
conference calls. Refer to the Handheld User Guide for more information.
Adding tasks
Add new tasks to your handheld to keep a record of things you need to do.
To add tasks
1.
On the Home screen, click the Tasks icon. The Find screen appears.
Installation and Getting Started Guide
Using your handheld’s functions — Adding tasks
2.
Click the trackwheel to view the menu. Click New Task. The New Task screen
appears.
3.
Type the information for the task. Press ENTER after each field.
4.
In the Status, Priority, and Due fields, use SPACE to scroll through your
options. Release SPACE to set the field to your preference.
5.
Click the trackwheel to view the menu. Click Save Task.
Tip
97
You can clear a field by clicking the trackwheel to view the menu and clicking
Clear Field.
Your new task will be listed on the Find screen.
Task fields
The New Task screen contains the following fields:
Task: Type the subject of the task.
Status: Select the status of the task. Your options are Not Started, In Progress,
Completed, Waiting, and Deferred. By default, this option is set to Not Started.
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Using your handheld’s functions — Adding memos
Priority: Select the priority of the task. Your options are Normal, Low, and High.
By default, this option is set to Normal.
Note
If you set the Priority field to High, an exclamation mark appears beside the
task on the Find screen.
If you set the Priority field to Low, a “down arrow” icon appears beside the
task on the Find screen.
Due: Select the date by which the task should be completed. Your options are None
or By Date. If you select None, no due date will be recorded for this task. If you
select By Date, you can set the date by which this task is due. By default, this
option is set to None.
Notes: Type any reference notes you would like to record about the task.
Note
You can also view, edit, and delete tasks and change task status. Refer to
the Handheld User Guide for more information.
Adding memos
You can add new memos to your handheld to record new lists.
To add memos
1.
On the Home screen, click the MemoPad icon. The Find screen appears.
2.
Click the trackwheel to view the menu. Click New Memo.
3.
Type a title for your memo and press ENTER, then type the body of the memo.
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Using your handheld’s functions — Using the Calculator function
4.
99
After you have composed the memo, click the trackwheel to view the menu.
Click Save Memo.
You return to the Find screen where your new memo appears in alphabetical order.
Note
To save your memo, you must include a title.
You can also view, edit, and delete memos. Refer to the Handheld User
Guide for more information.
Using the Calculator function
You can perform simple mathematical operations using the Calculator function.
Similar to a regular calculator, your handheld’s Calculator provides basic math
functions and memory recall. Unlike a regular calculator, your handheld can also
perform measurement conversions. Refer to the Handheld User Guide for more
information on using the Calculator.
Adding appointments
You can add new appointments to your handheld’s Calendar.
WARNING
If you turn off your handheld using the silver key or the Power Off icon on
the Home screen, Calendar reminders do not turn on the handheld and you
will not be notified. Set the Auto On/Off function if you want Calendar
reminders to turn on the handheld. Refer to “Configuring handheld options”
on page 66 for more information.
To add appointments
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
2.
Click the trackwheel to view the menu. Click New Appt. The New
Appointment screen appears.
3.
In the appropriate fields, type the information for the appointment.
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100 Using your handheld’s functions — Adding appointments
4.
In the Duration field, set the length of time for which the appointment will
occur. When you modify this field, the End field will automatically reflect the
changes.
5.
In the Reminder field, set how much time in advance you want to be notified
of the appointment. If you do not wish to be reminded of the appointment, set
this field to None.
Note
If you want your appointment to recur regularly, follow steps 6 through 8. If
you do not want your appointment to recur regularly, proceed to step 9.
6.
In the Recurrence field, press SPACE until the desired recurrence option
appears on your screen. Choose from Daily, Weekly, Monthly, Yearly, or
None. (For this example, select Daily to set an appointment that recurs on a
daily basis.) Below the Recurrence field, additional fields and a message
describing the recurrence pattern appear.
7.
In the Every field, press SPACE until the desired amount of time between
appointments appears. (For this example, select 2 to set an appointment that
recurs every second day.)
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Using your handheld’s functions — Enabling wireless calendar synchronization 101
Note
If you set your appointment to recur weekly, you can specify the day of the
week on which it should recur. If you set your appointment to recur monthly
or yearly, you can set whether you want the appointment to recur on the
exact date or on the relative date. For example, you can specify that your
recurring appointment occurs on the 28th of each month (exact date) or on
the last Monday of each month (relative date).
8.
In the End field, set the specific date on which the recurring appointment
should end. (By setting this field to Never, you will have a constant recurring
appointment.)
9.
In the Notes field, type any additional notes for the appointment. After you
have created the appointment, click the trackwheel to view the menu. Click
Save.
You return to the Calendar screen.
Enabling wireless calendar
synchronization
If you enable wireless calendar synchronization, your desktop Calendar is
synchronized with your handheld’s Calendar. Any changes made to your desktop
Calendar are reflected on your handheld, and vice versa. You do not need to
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102 Using your handheld’s functions — Enabling wireless calendar synchronization
connect your handheld to your desktop for calendar synchronization to occur,
because synchronization occurs over the wireless network.
Integration with You can only enable wireless calendar synchronization if you have
enterprise email integrated your desktop software with your Microsoft Exchange
enterprise email account. You must be using Microsoft Outlook as your
account
desktop email program and your handheld must also be enabled on
version 2.1 of the BlackBerry Enterprise Server for Microsoft
Exchange. Ask your system administrator whether you can enable
wireless calendar synchronization.
To enable wireless calendar synchronization
Before enabling wireless calendar synchronization, connect your handheld to your
desktop and synchronize your handheld and desktop Calendars using the MS
Outlook 97/98/2000 translator. Refer to the Intellisync Online Help for more
information on synchronizing. You should also back up your handheld Calendar.
Refer to the Backup and Restore Online Help for more information.
To enable wireless calendar synchronization, you must configure the BlackBerry
Desktop Software’s Intellisync tool to synchronize with a particular translator. The
desktop software will perform an initial serial synchronization, then will enable
wireless calendar synchronization.
1.
In the BlackBerry Desktop Manager, double-click the Intellisync icon. The
Intellisync window appears.
2.
Click Configure PIM. The Handheld Configuration window appears. Select
the Calendar application and click Choose. The Choose Translator window
appears.
3.
From the list of available translators, select MS Outlook Wireless Sync and
click OK. You return to the Handheld Configuration window.
Note
In the Choose Translator window, Synchronize is selected as the default
operation. This operation will keep your handheld and desktop Calendars
synchronized over the wireless network. If you change the operation to
Import, any change you make on your desktop Calendar is imported to your
handheld Calendar over the wireless network. If you change the operation to
Export, any change you make on your handheld Calendar is exported to
your desktop Calendar over the wireless network.
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Using your handheld’s functions — Using the Browser function 103
4.
Ensure that the check box beside the Calendar application is selected and click
OK. You return to the Intellisync window.
5.
In the Synchronize now section at the top of the window, select Synchronize
PIM check box.
Tip
If you have many appointments to transfer to your handheld, you may want
to clear the other check boxes before completing the next step. You may
also want to select only the Calendar application for synchronization.
6.
Click Synchronize now to transfer your Microsoft Outlook Calendar entries to
your handheld. A dialog box appears. If you continue with the operation, your
existing handheld Calendar entries will be erased and will be replaced with
your desktop Calendar entries. Click OK to continue. Another dialog box
appears.
7.
The first time you enable wireless calendar synchronization, your Outlook
local Calendar must be disabled. Click OK in the dialog box to have your local
Calendar disabled automatically.
The desktop software performs a serial synchronization and the entries from your
desktop Calendar are transferred to your handheld. Any subsequent calendar
updates are sent over the wireless network. As long as the check box is selected
beside the Calendar application in the Handheld Configuration window, wireless
calendar synchronization is enabled. If you clear the check box or select a new
translator, wireless calendar synchronization is automatically disabled.
If a change is made to an existing appointment or a new appointment is added in
your desktop calendar, and you have wireless calendar synchronization enabled,
you will not receive notification of the change on your handheld. Check your
handheld’s Calendar regularly to see any updates.
Note
In the Calendar function, you can also switch Calendar views, edit and
delete appointments, and create meeting requests. Refer to the Handheld
User Guide for more information.
Using the Browser function
To use your Browser, you must be in an area with sufficient wireless coverage for
browsing web pages. You can browse web pages if GPRS appears below the
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104 Using your handheld’s functions — Using the Browser function
wireless coverage indicator. You might be able to browse web pages if GSM
appears.
Note
Depending on your service provider’s plan, some functions may not be
available on your handheld. Contact your service provider or network
operator for more information on available services.
To open web pages using links
1.
On the Home screen, click the Browser icon. The Browser Bookmarks screen
appears.
Note
By default, the Browser Bookmarks screen appears when you start the
Browser function. However, you can set a different default subfolder that
will appear every time you start the Browser function. Refer to the
Handheld User Guide for more information.
2.
Select Home Page and click the trackwheel to view the menu.
3.
Click Get Link. The Browser function’s home page appears.
4.
Select a link in the home page. Click the trackwheel to view the menu. Click
Get Link.
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Using your handheld’s functions — Using the Browser function 105
The requested web page appears.
Note
If Get Link does not appear on the menu, you have not correctly selected
a link. Scroll to the link again and click the trackwheel to view the menu.
Click Get Link.
The arrow in the top right corner of your handheld’s screen indicates that
the requested web page is loading. To stop loading the web page, click
the trackwheel to view the menu and click Stop.
To open web pages using web page addresses
1.
On the Home screen, click the Browser icon. The Browser Bookmarks screen
appears.
2.
Click the trackwheel to view the menu. Click Go To. The Go To dialog box
appears.
3.
Type the address of the web page that you want to view. Press SPACE to insert
a period.
4.
Click OK.
The requested web page appears.
To open web pages using bookmarks
1.
On the Home screen, click the Browser icon. The Browser Bookmarks screen
appears. By default, your saved bookmarks appear on the Browser Bookmarks
screen.
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106 Using your handheld’s functions — Summary
2.
Select the bookmark for the web page that you want to view. Click the
trackwheel to view the menu. Click Get Link. The requested web page
appears.
Note
In the Browser function, you can also create bookmark subfolders, add,
edit, and delete bookmarks, save web pages and requests to your
Messages screen, and set your Browser options. Refer to the Handheld
User Guide for more information.
Summary
In this chapter, you learned the basic features of the handheld’s functions. You can
send and receive email and SMS messages, place and answer phone calls, enable
wireless calendar synchronization, browse web pages, and add Address Book
entries, tasks, memos, and appointments.
Using your handheld’s applications - Tips
•
Press ALT and roll the trackwheel to scroll horizontally in any screen where you can type
text.
•
Press SPACE to insert the “@” and “.” characters in an Email field.
•
Press and hold “ G” while rolling the trackwheel to scroll through available currency
symbols.
•
When typing text, press and hold a letter while rolling the trackwheel to scroll through
accents, symbols, or marks associated with that character. When the desired character
appears, release the letter key.
•
Press ALT + RIGHT SHIFT to turn on CAP-lock mode. Press SHIFT or ALT to turn it off.
•
Press ALT + LEFT SHIFT to turn on NUM-lock mode. Press SHIFT or ALT to turn it off.
•
Type the first letters of a task or memo to locate it on the Find screen.
•
Press SPACE in the body of an open received message or on the Messages screen to
move down a page. Press SHIFT + SPACE to move a page up.
Installation and Getting Started Guide
5
Frequently asked questions
This chapter includes answers to questions frequently asked about the handheld.
Refer to the online Help in the desktop software for more FAQs on the handheld
and the desktop software.
Alarm
Why is my alarm not notifying me?
•
Ensure that you have enabled the alarm by setting the Alarm On/Off field to
On. When the alarm is set, a bell icon appears on the Home screen. Refer to the
online Handheld User Guide for information on setting this function.
•
Ensure that the Alarm item is set correctly in your selected notification profile.
In the Alarm item of your selected notification profile, the Volume field
should be set to Low, Medium, Escalating, or High, rather than Mute. Refer to
the online Handheld User Guide for more information on customizing
notification profiles.
Battery
Why is my battery depleting quickly?
There are several reasons why your battery may deplete quickly. Following these
suggestions can help extend battery life:
•
Limit sending long email messages or use of the Phone.
•
Limit your use of the backlighting feature.
•
Enable the handheld’s Auto On/Off feature to conserve the handheld’s battery
at night or on weekends.
•
If you are sending the same email message to more than one person, use
multiple recipients in one message rather than transmitting the same message
108 Frequently asked questions — Browser
more than once. Refer to the online Handheld User Guide for information on
composing an email message to multiple recipients.
•
Turn off your handheld’s radio when you do not need to send or receive
messages, place phone calls, or browse web pages, or when you will be in an
area without wireless coverage for an extended period of time.
Integration with Set filter rules in the desktop software’s Redirector Settings tool to
enterprise email specify which email messages should be forwarded to your handheld.
Refer to the Redirector Settings Online Help for more information.
account
Integration with Set filter rules on the BlackBerry Web Client to specify which email
new or ISP email messages should be forwarded to your handheld. Refer to the
BlackBerry Web Client Online Help for more information.
account
What should I do if my handheld does not turn on?
Recharge your handheld’s battery. Refer to “Charging your handheld” on page 29
for more information on using and charging the battery.
If your handheld will not turn on after recharging the battery, reset the handheld.
Refer to “Resetting the handheld” on page 115 for more information.
Browser
Can I use the handheld’s other functions while I wait for a web page to load?
Yes. Use the Browser to request an address and, while it is loading, click the
trackwheel to view the menu. Click Save Page. You can then use the handheld’s
other functions without losing your web page request. After the web page is
loaded, a “W” icon appears on your Home screen. Refer to the online Handheld User
Guide for more information on requesting web pages.
Service books
Why is there a book icon on my handheld’s Home screen and what should I
do?
After you have activated your handheld, your handheld receives a service book
that enables its functionality. If you are using the Browser function or have
integrated your handheld with a new or ISP email account, a second service book
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Frequently asked questions — Storage 109
may be sent to your handheld. If a second service book is received, a book icon
appears on the Home screen. If the book icon appears, you should manually accept
the second service book.
To accept the new service book, on the Home screen, click the Options icon. The
Device Options screen appears. Click Service Book. The Service Book Entries
screen appears. The new service book is selected. Click the trackwheel to view the
menu. Click View Entry. The Verify New Service Record screen appears. Click the
trackwheel to view the menu. Click Accept.
Note
You can accept or decline the new service book. If you have not been told by
your service provider to decline the new service book, select Accept.
Your handheld must be turned on to receive the new service book.
You can view the service books available to your handheld by on the Home
screen, clicking the Options icon and clicking Message Services.
Storage
What should I do if I will not be using my handheld for a short period of time?
If you expect that you will not be using your handheld for a short period of time
(two weeks or less) turn the handheld off. On the Home screen, click the Turn
Power Off icon.
To turn on the handheld again, press the silver key.
What should I do if I will not be using my handheld for an extended period of
time?
Before storing your handheld for an extended period of time, you should save the
information from your handheld to your desktop using the desktop software’s
Backup and Restore tool.
If you expect that you will not be using your handheld for many weeks or months,
put the handheld into storage mode. On the Home screen, click the Options icon.
On the Device Options screen, click Storage Mode. Click Yes in the four dialog
boxes that follow.
Your handheld shuts down and, after approximately 24 hours, enters a special
storage state. You should store your handheld in a cool, dry place. When you press
any keys or click the trackwheel while your handheld is in this state, it will not
respond.
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110 Frequently asked questions — Home screen
To reactivate your handheld, insert your handheld in the cradle (as you did when
you first received your handheld) and recharge the battery.
All of your stored addresses and messages will be preserved while your handheld
is turned off. However, your handheld will no longer have the correct date and
time. To reset the date and time, refer to “Setting the date and time” on page 41 of
this guide or synchronize your handheld with the desktop software’s Intellisync
tool. If you do not reset the date and time, messages and phone calls will appear at
the bottom of the Messages screen.
Integration with If you put your handheld in storage mode, the current encryption key is
enterprise email lost. When you reactivate your handheld, you must generate a new
encryption key before you can send and receive email messages.
account
Generate an encryption key on the Security tab of the desktop
software’s Redirector Settings tool.
Home screen
How do I return to the Home screen?
The screen that displays the function icons, and the date and time, is called the
Home screen. Press ESC repeatedly until you return to the Home screen.
You can also select Close or Cancel from an application’s menu or, on the Device
Options screen, click [Return to Home Screen].
LCD screen
What can I do if my LCD screen seems faint?
If you are operating your handheld in low-light conditions, try using the
backlighting feature. While the handheld is on, press the silver key once to activate
backlighting. It will turn off after ten seconds if you have not pressed a key or used
the trackwheel. You can turn off the backlighting manually by pressing the silver
key again.
If your screen seems faint all the time, check the Screen/Keyboard option on the
Device Options screen. On the Home screen, click the Options icon. Click Screen/
Keyboard. In the Screen Contrast field, press SPACE to select a different contrast.
After you have set the field to your preference, click the trackwheel to view the
menu. Click Save Options.
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Frequently asked questions — Messages
111
Messages
Why did I have two email messages on my handheld before I turned on the
radio?
These email messages are previously loaded on your handheld and contain
information to help you learn about your handheld when you first receive it. As
soon as you turn on the radio, a third email message should arrive, indicating that
the handheld is registered on the wireless network.
Why are my email and SMS messages not being sent?
A clock icon beside the message header on the Messages screen indicates that the
message has not been sent.
•
Ensure that your handheld’s radio has been turned on (on the Home
screen, click the Turn Wireless On icon), and ensure that you are within
an area of sufficient wireless coverage. You can send and receive email
messages if GPRS appears below the wireless coverage indicator. You can
send and receive SMS messages if GPRS or GSM appears below the
wireless coverage indicator. Refer to “Network status icons” on page 59
for more information on the wireless coverage indicator.
•
Check the Network screen to determine whether your handheld has been
activated on the network.
•
Try resending your message. As long as a clock icon appears beside the
message when you resend it, another attempt is made to transmit the
original message. Refer to the online Handheld User Guide for detailed
information on resending messages.
What should I do if an email message is returned?
A returned message will have an “x” beside it on the Messages screen.
•
Try resending the message. If you still receive an “x,” open the email
message and scroll to the top of it. The Message Status field indicates why
the email message was returned. Follow the instructions provided.
Why am I not being notified when new items arrive, even though I have set
the handheld to notify me?
•
Ensure that the volume setting of your selected notification profile is set to
either Low, Medium, High, or Escalating, rather than Mute. If the volume is
set to Mute, the tone will not sound when new messages arrive.
Installation and Getting Started Guide
112 Frequently asked questions — Phone
•
Ensure that the Repeat Notification field for your selected profile is set to
Low, Medium, or High so that you are reminded of unopened messages on
your handheld.
Refer to the online Handheld User Guide for more information on customizing
notification profiles.
Phone
Can I use voice mail, call forwarding, call barring, and other supplementary
services with my handheld?
You can customize voice mail, call forwarding, call barring and other
supplementary services on your handheld. These services, however, must be
activated on your account before you are able to use them. Contact your service
provider for more information on having these supplementary services enabled.
Refer to the Handheld User Guide for more information on customizing these
services.
Can I send my call notes to someone else from my handheld?
Yes, you can send your call notes to other people using the Forward function. Open
the call for which you have made notes and click the trackwheel to view the menu.
Click View Call Log and click the trackwheel to view the menu. Click Forward.
Select the person to whom you want to send the notes. Click the trackwheel to view
the menu and click Continue. Send the email message which is created. Refer to the
online Handheld User Guide for more information about call notes.
Punctuation
Where can I find the period (.) and other punctuation marks on my keyboard?
•
The quickest way to type a period (.) is to press SPACE twice at the end of a
sentence. The next letter is capitalized automatically.
•
Press ALT and an associated character at the same time to insert common
punctuation marks. You will see the punctuation mark printed in the alternate
color above the primary key on the keyboard. Refer to “Using the keyboard
and trackwheel” on page 49 for information on ALT and special key
combinations.
•
Other punctuation marks are included in the symbols library, which you can
open by pressing ALT + SPACE in a text field. Refer to the online Handheld User
Guide for information on how to insert a symbol.
Installation and Getting Started Guide
Frequently asked questions — Enterprise email account FAQs
•
113
You can also insert international and accented characters in your messages.
When composing a message or entering text, press and hold a letter while
rolling the trackwheel to scroll through international characters, marks, and
equation symbols. When the desired character appears, release the letter key.
Enterprise email account FAQs
Why am I not receiving all of my email messages?
If you are not receiving some messages on your handheld, check whether any of
the following situations apply.
Microsoft
Exchange
•
Is your computer turned on? If you are using the BlackBerry Desktop
Redirector to forward your email, your computer must be on whenever you
want to receive messages on your handheld. If your company is using the
BlackBerry Enterprise Server to forward your email, you do not need to leave
your computer turned on.
Is your handheld in the cradle and connected to your computer? By default,
if your handheld is in the cradle, you will not receive any email messages
while the desktop software is running. Remove your handheld from the
cradle to determine whether email messages are being forwarded
properly.
•
Do you have message forwarding enabled? Check the General tab settings
and ensure that the Forward messages to my handheld check box is
selected.
•
Are you within an area of sufficient wireless coverage? You can send email
messages if GPRS appears below the wireless coverage indicator in the
top right corner of the screen. One or more bars must also appear beside
the wireless coverage indicator to send email messages.
•
Have you set folder redirection? Check the Advanced tab settings and
ensure that you have selected the proper folders from which email
messages should be redirected.
•
Have you set filter rules? Check the filters in the Redirector Settings tool of
the desktop software to ensure that the messages you want to receive are
being forwarded. Refer to the Redirector Settings Online Help for
information.
•
Have you set the filter order correctly? The order in which the filters appear
in your filter list reflects the order in which they are applied to new
Installation and Getting Started Guide
114 Frequently asked questions — New or ISP email account FAQs
messages. You should check to see whether one of your filters is
preventing desired messages from being redirected to your handheld.
•
Have filters been added at your BlackBerry Enterprise Server? If your
system administrator has applied filters on the server, they will override
any filters that you have set on your desktop and, as a result, some email
messages may not be forwarded. Check with your system administrator
to see if any filters have been added.
•
Have you opened the messages on your desktop? There are certain
instances where email messages may not be forwarded to your handheld
if they have already been read on your desktop before being processed by
the BlackBerry Enterprise Server. If you are in an area of low wireless
coverage and you read a message on your desktop, the BlackBerry
Enterprise Server may not recognize the message as unopened. Therefore,
it will not be forwarded to your handheld.
New or ISP email account FAQs
Why am I not receiving all of my email messages?
If you are not receiving some messages on your handheld, check whether any of
the following situations apply.
•
Are you within an area of sufficient wireless coverage? You can send email
messages if GPRS appears below the wireless coverage indicator in the
top right corner of the screen. One or more bars must also appear beside
the wireless coverage indicator to send email messages.
•
Do you have message forwarding enabled? Check the BlackBerry Web
Client web site and ensure that the Forward messages to my BlackBerry
handheld check box is selected. (The address for this web site is available
from your service provider.)
•
Have you set filter rules? Check the filters on the BlackBerry Web Client’s
Filters page to ensure the email messages you want to receive are being
forwarded.
•
Have you set the filter order correctly? The order in which the filters appear
in your filter list reflects the order in which they are applied to new
messages. You should check to see whether one of your filters is
preventing desired messages from being redirected to your handheld.
Installation and Getting Started Guide
Frequently asked questions — Removing the desktop software
115
Removing the desktop software
If you choose to remove any existing versions of the desktop software before
installing the latest software, some settings will be lost.
To remove the desktop software
1.
Close the desktop software if it is running.
Microsoft
Exchange
If you are using the BlackBerry Desktop Redirector to forward your email
messages to your handheld, you must close it before removing the desktop
software.
2.
On the Windows taskbar, click Start and select Settings > Control Panel >
Add/Remove Programs. The Add/Remove Programs window appears.
3.
From the Currently installed programs list, select the BlackBerry Desktop
Software. Click Change/Remove. The InstallShield Wizard appears.
4.
Select the Remove option and click Next. The Confirm Deletion window
appears. Click OK. The InstallShield Wizard removes the desktop software.
5.
Click Finish.
You can no longer use the desktop software’s tools. Refer to “Installing the desktop
software” on page 34 for more information on installing the desktop software.
Resetting the handheld
On rare occasions, your handheld may report an internal handheld error message,
instructing you to press “R” to reset. Doing so will return your handheld to normal
operation after a few minutes. Try sending yourself a message and verify on the
Status screen that all the information has been properly restored to your handheld.
A reset hole is located on the back of your handheld. Usually, you would not need
to reset your handheld using the reset hole. However, if your handheld “locks up”
(no longer responds when you press keys or use the trackwheel), you can use this
method to reset your handheld. You can insert one end of a paper clip in the reset
hole to press the reset button, which will restart and restore your handheld to
Installation and Getting Started Guide
116 Frequently asked questions — Resetting the handheld
normal operation. The reset hole is located in the information label on the back of
your handheld.
Note
You can also reset your handheld by simultaneously pressing ALT + SHIFT +
BACKSPACE.
If you reset your handheld, messages and other information stored on your
handheld will not be lost. If you were in the process of composing a message,
however, the message will be lost.
If you reset your handheld, you will not lose your connection to your desktop.
After you reset your handheld, synchronize with the desktop software to restore
information to your handheld.
Installation and Getting Started Guide
6
Specifications
Mechanical properties
Weight:
Approximately 145 g/5.3 oz
Size (LxWxH):
119 x 76 x 17 mm
4.6” x 3.0” x 0.70”
Memory:
8-MB Flash memory
1-MB SRAM
Display and control features
Display:
Full graphic LCD with backlighting, 160x160 pixel
viewing area; backlit keyboard; option of 16, 18, or 20
lines per screen
Controls:
Thumb-operated “roll-and-click” trackwheel; computerstyle keyboard; ESC key; on/off/backlight key; phone
key
Message
notification:
LED indicator, audible beeper, and mechanical vibrator;
on-screen notification; notification options are user
configurable
Ports:
Combined data/charging port; synchronization via highspeed RS232-compatible data port
Power
Battery:
Removable, rechargeable lithium cell
Power adapter:
6Vdc/ 500 mA AC power adapter
118 Specifications
SIM interface:
Supports 3V SIMs
Temperature
Operating:
0°C to 50°C / 32°F to 122°F
Storage:
10°C to 25°C / 50°F to 77°F
Radio specifications
Networks:
GSM 900/PCS 1900
Power class:
Class 4 (GSM 900), Class 1 (PCS 1800) as defined in
GSM 02.06
Frequency
Transmitting:
GSM 880-915 MHz; PCS 1850-1910 MHz
Receiving:
GSM 925-960 MHz; PCS 1930-1990 MHz
Regulatory conformance
Compliant with:
PCS Type Certification Review Board (PTCRB)
Federal Communications Commission (FCC)
Industry Canada (IC)
Underwriters Laboratories (UL) for Canada and US
R&TTE Directive 1999/5/EC
Installation and Getting Started Guide
Index
answering calls, 94
about this guide, 23
Application Loader
selecting applications to load, 72
using, 71
accepting service books, 108
activating
your handheld, 31
your web client account, 38
adding
addresses, 81
appointments, 99
memos, 98
redirection filters, 78
tasks, 96
additional components
cradle/charger, 65
desktop software, 64
headset, 65
holster, 64
subscriber identity module card,
65
Address Book
adding addresses manually, 81
description of, 57
fields, 82
other functions, 84
status icons, 62
using cut, and copy, and paste, 67
Alarm
description of, 57
FAQs, 107
notification and turning off the
handheld, 31
ALT key
description, 50
use with other keys, 52
use with trackwheel, 51
appointments
adding, 99
enabling wireless calendar
synchronization, 101
using cut, copy, and paste, 67
Auto On/Off
Calendar and Alarm notification,
66
fields, 67
setting, 66
AutoText
how it works, 88
other functions, 89
using in messages, 87
backlighting, activating, 49, 54
Backup and Restore
backing up handheld files, 70
importing address book entries
from desktop, 70
restoring files to handheld, 70
using, 69
battery
charging, 30
FAQs, 107
low, 30
recharging, 30
before you begin, 27
BlackBerry solution
120 Index
integration with enterprise
account, 21
integration with ISP account, 20
integration with new email
account, 20
bookmarks
using, 105
Browser
accepting service books, 108
description of, 57
FAQs, 108
other functions, 106
status icons, 63
using, 103
using cut, copy, and paste in, 67
using links, 56
Calculator
description of, 57
using, 99
Calendar
adding appointments, 99
description of, 57
enabling wireless calendar
synchronization, 101
notification and turning off the
handheld, 31, 99
other functions, 103
status icons, 62
using cut, copy, and paste, 67
calls
answer options, 95
answering, 94
ending, 96
making emergency calls when
locked, 45
placing, 93
capital-letter lock, 52
Installation and Getting Started Guide
changing
text, 68
changing SIM cards, 38, 43
charger, description of, 65
charging
length of charge, 30
your handheld, 30
clearing fields
in address book, 82
in task fields, 97
compose, description of, 56
composing
email messages, 39, 84
email messages from specific
service book, 85
SMS messages, 86
using AutoText, 87
computer, confirm handheld
connection, 36
connecting to computer, 29
contents of package, 24
copying text
in a message, 67
cradle
connected to computer, 29, 36
connecting AC adapter, 29
description of, 65
creating
appointments, 99
email messages, 84
memos, 98
SMS messages, 86
tasks, 96
cutting text
in a message, 67
Index 121
Application Loader, 71
Backup and Restore, 69
CD, 64
Handheld User Guide, 22
installing, 34
online Help, 22
removing, 115
system requirements, 25
using, 69
date and time
fields, 42
setting, 41
deleting
original text from reply messages,
90
text, 67
description
Address Book, 57
Alarm, 57
Browser, 57
Calculator, 57
Calendar, 57
charger, 65
compose, 56
cradle, 65
desktop software CD, 64
headset, 65
holster, 64
Home screen, 31
keyboard, 49
LCD screen, 54
lock, 57
MemoPad, 57
messages, 56
options, 57
Phone, 56
profiles, 57
saved messages, 56
search messages, 56
SIM card, 65
tasks, 57
trackwheel, 49
turn power on/off, 58
turn radio on/off, 58
desktop software
additional features for enterprise
email accounts, 75
disabling
local Outlook calendar
automatically, 103
password security screen, 46
documentation, other sources, 22
editing
text, 68
using cut, copy and paste, 67
email messages
conditions for sending and
receiving, 33
forwarding, 90
integrating with enterprise
account, 21
integrating with ISP account, 20
integration with new account, 20
options for received messages, 89
other functions, 86, 91
reading, 89
reconciling, 75
reconciling as intended, 76
redirecting, 77
sending, 84
sending a test, 39
sending from specific service book,
85
show friendly name, 90
show qualified address, 90
Installation and Getting Started Guide
122 Index
using, 81
using cut, copy, and paste in, 67
emergency calls, 45
enabling
auto on/off, 67
password security screen, 43
wireless calendar synchronization,
102
ending calls, 96
enterprise email account
additional desktop software
features, 75
FAQs, 113
integrating with, 37
integration, 21
redirecting email from, 38
fields, clearing, 82, 97
filters, adding a redirection, 78
forwarding
email messages, 90
SMS messages, 92
frequently asked questions
Alarm, 107
battery, 107
Browser, 108
for enterprise email account, 113
for new or ISP email account, 114
Home screen, 110
LCD screen, 110
messages, 111
Phone, 112
punctuation, 112
storage, 109
functions
description of, 19
menus, 54
screens, 54
Installation and Getting Started Guide
getting started
setting up your handheld, 27
handheld
Address Book icons, 62
Browser icons, 63
Calendar icons, 62
changing the password, 45
connected to computer, 36
cradle/charger, 65
function icons, 56
generating a security encryption
key, 37
getting started, 27
headset, 65
holster, 64
keyboard, 49
LCD screen, 54
locking, 44
message status icons, 60
navigational icons, 64
network status icons, 59
notification and turning on/off, 31
package additional components,
64
package contents, 24
Phone icons, 61
removing from cradle, 30
resetting, 115
setting date/time, 42
setting options, 66
SIM card, 65
status icons, 58
task icons, 63
trackwheel, 49
Index 123
turning off, 31
turning on, 31
unlocking, 44
user guide, 22
using functions, 81
headset, description of, 65
holster, description of, 64
Home screen
description, 31
Home screen, FAQs, 110
hot keys, 49
key assignment chart, 49
keyboard
description, 49
hot keys, 49
LCD screen
backlighting, 54
description of, 54
FAQs, 110
function menus, 54
function screens, 54
icons
Address Book, 62
Browser, 63
Calendar, 62
function, 56
handheld status, 58
message status, 60
navigational status, 64
network status, 59
Phone, 61
task status, 63
links, using, 56, 104
Industry Canada, certification, 15
messages
description of, 56
FAQs, 111
inserting symbols, 53
reading, 40
status icons, 60
using AutoText, 87
using links, 56
inserting, SIM card, 31
installing desktop software, 34
integration with enterprise account
description, 21
supported email systems, 21
integration with ISP account
description, 20
integration with new email account
description, 20
Intellisync, 73
locking the handheld, 44, 57
low battery notification, 30
MemoPad
adding memos, 98
description of, 57
other functions, 99
using cut, copy, and paste, 67
multiple service books
installing desktop software, 35
requirements for using, 28
using, 28
Installation and Getting Started Guide
124 Index
network
registering, 33
status icons, 59
new email account, integration, 20
new or ISP email account
accepting service books, 108
activating your account, 38
FAQs, 114
integrating with, 38
notification profiles, selecting, 66
notification, and turning off the
handheld, 31, 66, 99
number lock, 52
pasting text
in a message, 68
Phone
answer options, 95
answering calls, 94
description of, 56
ending calls, 96
FAQs, 112
other functions, 96
placing calls, 93
status icons, 61
using cut, copy, and paste in, 67
using links, 56
PIM synchronization, 74
placing calls, 93
power on/off, 49
profiles, description of, 57
online Help
desktop software, 22
web client, 23
punctuation, FAQs, 112
opening
web pages with bookmarks, 105
web pages with links, 104
options
date and time, 41
description of, 57
for received email messages, 89
password protection
SIM cards, 43
password security screen
changing password, 45
disabling, 46
enabling, 43, 44
enter password, 36
unlocking, 44
Installation and Getting Started Guide
radio, turning on/off, 32
reading
email messages, 40, 89
SMS messages, 91
readme file, 23
received messages options
email, 89
SMS, 92
reconciling email messages, 75
redirecting email messages, 38, 77
redirector settings, adding a filter, 78
registering with the network, 33
removing
desktop software, 115
original text from reply messages,
90
Index 125
Auto On/Off, 66
date and time, 41
notification profiles, 66
password security screen, 44
resetting the handheld, 115
safety information, 7
saved messages, description of, 56
search messages, description of, 56
security
changing the password, 45
disabling password protection, 46
enabling password protection, 43
generating an encryption key for
the handheld, 37
locking the handheld, 44
making emergency calls with
locked handheld, 45
SIM cards, 43
unlocking the handheld, 44
using password protection, 42
selecting notification profiles, 66
sending
a test email message, 39
email messages, 84
email messages from specific
service book, 85
SMS messages, 86
service books
accepting, 108
description, 21
multiple, 22
using, 21
using multiple, 28
viewing, 22
set up
integrating enterprise email
account, 37
integrating new or ISP email
account, 38
setting
setting up
checklist, 27
integration with enterprise email
account, 28
integration with new or ISP email
account, 28
your handheld, 27
settings, scrolling through, 55
SIM card
changing, 38, 43
description of, 65
inserting, 31
SMS messages
forwarding, 92
other functions, 87
reading, 91
received message options, 92
sending, 86
show friendly name, 93
show qualified address, 92
using cut, copy, and paste, 67
special characters, scrolling through, 50
specifications, 117
storage, FAQs, 109
supported email systems, 21
symbols, inserting, 53
synchronizing, 74
system requirements, 25
Tasks
adding, 96
description of, 57
Installation and Getting Started Guide
126 Index
Browser, 103
Calculator, 99
cut, copy, and paste, 67
desktop software, 69
functions, 81
Intellisync, 73
links, 56
lock, 44
password protection, 42
service books, 21
wireless calendar synchronization,
101
fields, 97
other functions, 98
status icons, 63
using cut, copy, and paste, 67
text
cutting and copying, 67
deleting original from reply
messages, 90
pasting, 68
tips
functions, 106
handheld, 68
trackwheel
ALT and click, 51
description of, 49
scrolling and selecting, 50
scrolling through special
characters, 50
use with ALT key, 51
troubleshooting, 107
turn power on/off, description of, 58
turn radio on/off, description of, 58
turning on/off
notification and, 31
power, 31
radio, 32
unlocking
password security screen, 44
users
on Lotus Domino Server, 23
on Microsoft Exchange Server, 23
using
Application Loader, 71
AutoText, 87
Backup and Restore, 69
Installation and Getting Started Guide
viewing
messages, 40
service books, 22
web client, online Help, 23
web pages
browsing, 103
using bookmarks, 105
using links, 104
welcome, 19
wireless calendar synchronization
before enabling, 102
description of, 101
enabling, 101

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