BlackBerry RBE40GW BlackBerry Wireless Handheld User Manual user guide

BlackBerry Limited BlackBerry Wireless Handheld user guide

Contents

user guide

User Guide
ContentsBlackBerry basics ................................................................................................................................ 10About typing input methods .................................................................................................................... 10Type text using SureType technology ....................................................................................................... 10Type text using multi-tap ........................................................................................................................ 10Switch typing input methods ................................................................................................................... 11Switch applications ................................................................................................................................ 11Assign an application to a Convenience key ............................................................................................... 11Set owner information ............................................................................................................................ 11Turn on standby mode ............................................................................................................................ 11About links ............................................................................................................................................ 12Create a link for a PIN ............................................................................................................................ 12Expand a folder ..................................................................................................................................... 12Collapse a folder .................................................................................................................................... 12BlackBerry Basics shortcuts ..................................................................................................................... 12No application opens when I press a Convenience key ................................................................................ 13Shortcuts ............................................................................................................................................ 14BlackBerry Basics shortcuts ..................................................................................................................... 12Phone shortcuts ..................................................................................................................................... 15Camera shortcuts  ................................................................................................................................. 16Message shortcuts ................................................................................................................................. 16Typing shortcuts .................................................................................................................................... 17Search shortcuts .................................................................................................................................... 18Attachment shortcuts ............................................................................................................................. 18Browser shortcuts .................................................................................................................................. 19Media shortcuts ..................................................................................................................................... 19Map shortcuts ....................................................................................................................................... 20Calendar shortcuts ................................................................................................................................. 20Phone ................................................................................................................................................. 22Phone basics ......................................................................................................................................... 22Emergency calls ..................................................................................................................................... 23Volume ................................................................................................................................................. 24Voice dialing ......................................................................................................................................... 24Voice mail ............................................................................................................................................. 26Speed dial ............................................................................................................................................ 26Conference calls .................................................................................................................................... 27Caller ID ............................................................................................................................................... 28Call logs ............................................................................................................................................... 29Call waiting ........................................................................................................................................... 30
Call forwarding ...................................................................................................................................... 30Call blocking .........................................................................................................................................  31Fixed dialing .......................................................................................................................................... 32Smart dialing ........................................................................................................................................  34TTY support ..........................................................................................................................................  34Phone settings ....................................................................................................................................... 35Phone shortcuts ..................................................................................................................................... 15Phone troubleshooting ............................................................................................................................ 37Voice dialing ....................................................................................................................................... 24Make a phone call using a voice command ................................................................................................  24Check your phone number using a voice command ..................................................................................... 24Check the wireless coverage level using a voice command ........................................................................... 39Check the battery power level using a voice command ................................................................................ 39Set the voice dialing language ................................................................................................................. 25Turn off choice lists for voice commands ................................................................................................... 25Adjust the sensitivity level for voice commands .......................................................................................... 25Turn off voice prompts ...........................................................................................................................  25Set playback options for voice dialing ....................................................................................................... 25Help your device recognize certain numbers .............................................................................................. 26Voice dialing troubleshooting ................................................................................................................... 40Camera ............................................................................................................................................... 42Zoom in to or out from a subject .............................................................................................................. 42Take a picture  ...................................................................................................................................... 42Set the default flash mode ...................................................................................................................... 42Change the flash mode for a picture ......................................................................................................... 42Set a location for storing pictures ............................................................................................................. 42Set picture size ...................................................................................................................................... 42Set picture quality .................................................................................................................................. 43Set white balance ..................................................................................................................................  43View the number of remaining pictures ..................................................................................................... 43Camera shortcuts  .................................................................................................................................  16Camera troubleshooting .......................................................................................................................... 43Email messages ..................................................................................................................................  45Email message basics ............................................................................................................................. 45Email message folders ............................................................................................................................ 47Sent messages ...................................................................................................................................... 48Filters ..................................................................................................................................................  49Email message forwarding ......................................................................................................................  51Message settings ...................................................................................................................................  53
Message list settings ..............................................................................................................................  54Message shortcuts ................................................................................................................................. 16Message troubleshooting ......................................................................................................................... 56PIN messages ..................................................................................................................................... 60PIN message basics ............................................................................................................................... 60Sent messages ...................................................................................................................................... 48Message list settings .............................................................................................................................. 54Message shortcuts ................................................................................................................................. 16Message troubleshooting ......................................................................................................................... 56SMS messages .................................................................................................................................... 69SMS text message basics ........................................................................................................................ 69Sent messages ...................................................................................................................................... 48Cell broadcasting ................................................................................................................................... 71Message settings ................................................................................................................................... 53Message list settings .............................................................................................................................. 54Message shortcuts ................................................................................................................................. 16Message troubleshooting ......................................................................................................................... 56MMS messages .................................................................................................................................... 80MMS message basics .............................................................................................................................. 80MMS message attachments ..................................................................................................................... 83Message settings ................................................................................................................................... 53Message list settings .............................................................................................................................. 54Message shortcuts ................................................................................................................................. 16Message troubleshooting ......................................................................................................................... 56Typing ................................................................................................................................................ 91Typing input methods ............................................................................................................................. 91Typing basics ........................................................................................................................................ 92AutoText .............................................................................................................................................. 94Word list ............................................................................................................................................... 95Typing shortcuts .................................................................................................................................... 17Typing troubleshooting ........................................................................................................................... 98Search ................................................................................................................................................ 99About search ......................................................................................................................................... 99Search for messages .............................................................................................................................. 99Search criteria ....................................................................................................................................... 99View a list of saved searches ................................................................................................................. 100Change a saved search ......................................................................................................................... 100
Delete a saved search ........................................................................................................................... 100Search for messages by contact or subject .............................................................................................. 100Search for text in a message, attachment, web page, or memo .................................................................... 47Search for organizer data and messages that contain specific information .................................................... 101Search shortcuts .................................................................................................................................... 18Attachments ...................................................................................................................................... 102Attachment basics ................................................................................................................................ 102Document attachments ......................................................................................................................... 103Spreadsheet attachments ...................................................................................................................... 104Media attachments ............................................................................................................................... 105Presentation attachments ...................................................................................................................... 106vCard attachments ............................................................................................................................... 107Attachment shortcuts ............................................................................................................................. 18Attachment troubleshooting ................................................................................................................... 109Synchronization ................................................................................................................................ 110About synchronization .......................................................................................................................... 110Wireless email reconciliation prerequisites ............................................................................................... 110Reconcile email messages over the wireless network ................................................................................ 110Delete email messages over the wireless network ..................................................................................... 110Wireless data synchronization prerequisites ............................................................................................. 111Synchronize organizer data over the wireless network ............................................................................... 111About synchronization conflicts .............................................................................................................. 111Manage synchronization conflicts ............................................................................................................ 111About backing up and restoring device data ............................................................................................. 112Wireless data restoration prerequisites .................................................................................................... 112Delete all device data ........................................................................................................................... 112Empty the deleted items folder on your computer from your device ............................................................ 113Synchronization troubleshooting ............................................................................................................. 113Browser ............................................................................................................................................ 115Browser basics ..................................................................................................................................... 115Links, pictures, and web page addresses ................................................................................................. 117Web page requests ............................................................................................................................... 118Bookmarks .......................................................................................................................................... 119Web feeds ........................................................................................................................................... 121Browser settings .................................................................................................................................. 122Browser security .................................................................................................................................. 124Browser push ...................................................................................................................................... 126Browser shortcuts .................................................................................................................................. 19Browser troubleshooting ....................................................................................................................... 128
Applications ...................................................................................................................................... 129Download an application ....................................................................................................................... 129View properties for an application ........................................................................................................... 129Delete an application ............................................................................................................................ 129View the size of an application database .................................................................................................. 129Application troubleshooting ................................................................................................................... 129Media ................................................................................................................................................ 130Media files and folders .......................................................................................................................... 130Media file management ......................................................................................................................... 131Videos and pictures .............................................................................................................................. 133Music and ring tones ............................................................................................................................. 135Media card settings .............................................................................................................................. 137Media shortcuts ..................................................................................................................................... 19Media troubleshooting ........................................................................................................................... 139Maps ................................................................................................................................................. 141Map basics .......................................................................................................................................... 141Location bookmarks ............................................................................................................................. 143Map shortcuts .......................................................................................................................................  20Map troubleshooting ............................................................................................................................. 144Contacts ............................................................................................................................................ 145Contact basics ..................................................................................................................................... 145Mailing lists ......................................................................................................................................... 147Caller ID ............................................................................................................................................... 28Categories .......................................................................................................................................... 148Address lookup .................................................................................................................................... 150SIM card phone book ............................................................................................................................ 150Contact list settings .............................................................................................................................. 151Contact troubleshooting ........................................................................................................................ 152Calendar ........................................................................................................................................... 154Calendar basics .................................................................................................................................... 154Meetings ............................................................................................................................................. 155Calendar settings ................................................................................................................................. 156Calendar shortcuts ................................................................................................................................. 20Calendar troubleshooting ...................................................................................................................... 159Tasks ................................................................................................................................................ 160Task basics ......................................................................................................................................... 160Categories .......................................................................................................................................... 148
Task list settings .................................................................................................................................. 162Memos .............................................................................................................................................. 164Memo basics ....................................................................................................................................... 164Categories .......................................................................................................................................... 148Memo list settings ................................................................................................................................ 166Alarm ................................................................................................................................................ 167About the alarm ................................................................................................................................... 167Set the alarm ...................................................................................................................................... 167Silence the alarm ................................................................................................................................. 167Turn off the alarm ................................................................................................................................ 167Alarm troubleshooting .......................................................................................................................... 167Calculator .......................................................................................................................................... 168Use the calculator ................................................................................................................................ 168Convert a measurement ........................................................................................................................ 168Bluetooth technology ........................................................................................................................ 169Bluetooth technology basics .................................................................................................................. 169Bluetooth technology settings ................................................................................................................ 170Bluetooth technology troubleshooting ..................................................................................................... 171Date and time ................................................................................................................................... 173Set the date and time ........................................................................................................................... 173Get the date and time from the wireless network automatically .................................................................. 173Date and time troubleshooting ............................................................................................................... 173Notification profiles ........................................................................................................................... 174Notification basics ................................................................................................................................ 174LED notification ................................................................................................................................... 176Custom notification .............................................................................................................................. 177Notification profile troubleshooting ......................................................................................................... 179BlackBerry Messenger ....................................................................................................................... 180Contacts ............................................................................................................................................. 180Conversations ...................................................................................................................................... 182Availability .......................................................................................................................................... 184Display and keyboard ........................................................................................................................ 185Backlighting ........................................................................................................................................ 185Display settings ................................................................................................................................... 185
Keyboard settings ................................................................................................................................ 186Themes ..............................................................................................................................................  187Application list ..................................................................................................................................... 188Display troubleshooting ......................................................................................................................... 189Language ..........................................................................................................................................  190Set the display language ....................................................................................................................... 190Add or delete a display language ............................................................................................................ 190About typing input languages .................................................................................................................. 92Set the typing input language .................................................................................................................. 92Turn off the shortcut for switching typing input languages .........................................................................  190Set the voice dialing language ................................................................................................................. 25Set display options for contacts .............................................................................................................. 152Language troubleshooting .....................................................................................................................  191Wireless network coverage ...............................................................................................................  192Find information about wireless coverage indicators .................................................................................. 192Turn off the connection to the wireless network ........................................................................................ 192Turn on wireless coverage notification ..................................................................................................... 177Check the wireless coverage level using a voice command ........................................................................... 39About the preferred wireless network list ................................................................................................. 192Add a wireless network to the preferred wireless network list ..................................................................... 193Change the order of preferred wireless networks ...................................................................................... 193Delete a wireless network from the preferred wireless network list .............................................................. 193Turn off email, PIN, browser, and MMS services .......................................................................................  194About roaming ..................................................................................................................................... 194Roam to another network manually ........................................................................................................  194Wireless network coverage troubleshooting .............................................................................................  195Power and battery ............................................................................................................................. 196Turn off your device .............................................................................................................................  196Set your device to turn on and turn off automatically ................................................................................ 196Check the battery power level ................................................................................................................ 196Check the battery power level using a voice command ................................................................................ 39Reset the device ..................................................................................................................................  196Extend battery life ................................................................................................................................ 196SIM card ...........................................................................................................................................  198About the SIM card phone book .............................................................................................................  150Load the SIM card phone book ............................................................................................................... 150Add a contact to your SIM card  ............................................................................................................. 151Copy contacts from your SIM card to your address book ............................................................................ 151
Change a SIM card contact .................................................................................................................... 151Delete a SIM card contact ..................................................................................................................... 151Store SMS text messages on your SIM card ............................................................................................... 73About SIM card security ........................................................................................................................ 199Protect your SIM card with a PIN code .................................................................................................... 199Change the SIM card PIN code ............................................................................................................... 200Security ............................................................................................................................................ 201Security basics .................................................................................................................................... 201Encryption .......................................................................................................................................... 202Password keeper .................................................................................................................................. 203Advanced security ................................................................................................................................ 205Smart cards ........................................................................................................................................ 206Security troubleshooting ....................................................................................................................... 207Third-party application control .......................................................................................................... 209About permissions for third-party applications .......................................................................................... 209Reset connection permissions for third-party applications  ......................................................................... 209About direct Internet connections for third-party applications ..................................................................... 209Set up a direct Internet connection for third-party applications  .................................................................. 209Set permissions for third-party applications ............................................................................................. 210Third-party application connection permissions ........................................................................................ 210Third-party application interaction permissions ......................................................................................... 210Third-party application data permission ................................................................................................... 211BrickBreaker ..................................................................................................................................... 212About BrickBreaker .............................................................................................................................. 212BrickBreaker capsules ........................................................................................................................... 212BrickBreaker scoring ............................................................................................................................. 212Play BrickBreaker ................................................................................................................................. 213Adjust the volume for BrickBreaker ........................................................................................................ 213Set the paddle speed ............................................................................................................................ 213Submit a score to the BrickBreaker high score web site ............................................................................. 213Check the high scores on the BrickBreaker web site .................................................................................. 213Service books .................................................................................................................................... 214About service books ............................................................................................................................. 214Accept a service book  .......................................................................................................................... 214Delete a service book ........................................................................................................................... 214Troubleshooting ................................................................................................................................ 215BlackBerry Basics troubleshooting .......................................................................................................... 215
Phone troubleshooting ............................................................................................................................ 37Voice dialing troubleshooting ................................................................................................................... 40Camera troubleshooting .......................................................................................................................... 43Message troubleshooting ......................................................................................................................... 56Typing troubleshooting ........................................................................................................................... 98Attachment troubleshooting ................................................................................................................... 109Synchronization troubleshooting ............................................................................................................. 113Browser troubleshooting ....................................................................................................................... 128Media troubleshooting ........................................................................................................................... 139Map troubleshooting ............................................................................................................................. 144Contact troubleshooting ........................................................................................................................ 152Calendar troubleshooting ...................................................................................................................... 159Alarm troubleshooting .......................................................................................................................... 167Bluetooth technology troubleshooting ..................................................................................................... 171Notification profile troubleshooting ......................................................................................................... 179Display troubleshooting ......................................................................................................................... 189Language troubleshooting ..................................................................................................................... 191Wireless network coverage troubleshooting ............................................................................................. 195Security troubleshooting ....................................................................................................................... 207Diagnostic reports ................................................................................................................................ 225Legal notice ...................................................................................................................................... 227
BlackBerry basicsAbout typing input methodsYou can type on your BlackBerry® device using the SureType™ input method or the multi-tap inputmethod.SureType technology combines a traditional phone number key layout with a familiar computer styleletter layout to provide a comfortable typing and dialing experience.When you use SureType technology, you press the letter key for each letter in a word once. For example,to type run, you would press the     key once, the     key once and the     key once. As youtype, a list of possible letter combinations and words appear on the screen. SureType technology selectsletter combinations or words from the list based on context. If you try to type a word or lettercombination (for example, a web address or an abbreviation) that SureType technology does notrecognize, you can use the list that appears on the screen to build the word letter by letter. SureTypetechnology "learns" new words or letter combinations that you type and adds them to your custom wordlist.When you use multi-tap, you press a letter key once to type the first letter on the key and twice to typethe second letter. For example, to type run, you would press the    key twice, the     key once,and the     key twice.SureType technology is the default typing input method for most fields. Multi-tap is the default for phonenumber and password fields.Type text using SureType technology1. Press the letter key for each letter in a word until you have typed the entire word.If your BlackBerry® device does not recognize the word that you have typed, perform one of thefollowing actions:• To highlight an item in the list that appears when you type, roll the trackball.• To select a highlighted item from the list that appears when you type and continue typing thesame word, press the     key.• To select a highlighted item from the list that appears when you type and start a new word,press the     key.Type text using multi-tap• To type the first letter on a key, press the letter key once.• To type the second letter on a key, press the letter key twice.10
Switch typing input methods1. In the device options, click Language.2. Perform one of the following actions:• To use the multi-tap typing input method, set the Input Language field to <Language>Multitap.• To use the SureType™ typing input method, set the Input Language field to<Language>.3. Press the Menu key.4. Click Save.Switch applications1. In any application, press the Menu key.2. Click Switch Application.3. Perform one of the following actions:• If the application that you want to switch to appears, highlight an application and press theEnter key.• If the application that you want to switch to does not appear, highlight Home Screen andpress the Enter key.Assign an application to a Convenience keyYour device includes two Convenience keys, located on either side of the device.  1. In the device options, click Screen/Keyboard.2. Set the Convenience Key Opens fields.3. Press the Menu key.4. Click Save.Note:  Depending on your theme, you might not be able to change the application that is assigned toa Convenience key.Set owner information1. In the device options, click Owner.2. Type your contact information.3. Press the Menu key.4. Click Save.Turn on standby modeIf you are not on a phone call, you can turn on standby mode to avoid pressing keys accidentally whenyou are not using your BlackBerry® device.1. Hold the Mute key.11
To turn off standby mode, press the Mute key again.About linksLinks appear on your BlackBerry® device as underlined text. You can have links to various items suchas phone numbers, web sites, and email addresses and can use these links to make phone calls, visitweb sites, or start composing messages quickly.Create a link for a PIN1. When typing text, type pin: before typing the PIN.Expand a folder1. Click a folder with a plus sign (+) beside it.Collapse a folder1. Click a folder with a minus sign (-) beside it.BlackBerry Basics shortcutsMove the cursor• To move the cursor, roll the trackball.Exit a screen or move back a page in the browser• To exit a screen or move back a page in the browser, press the Escape key.Move up or down a screen• To move up a screen, press 3.• To move down a screen, press 9.Move to the top or bottom of a screen• To move to the top of a screen, press 1.• To move to the bottom of a screen, press 7.Move to the next or previous item• To move to the next item, press 6.• To move to the previous item, press 4.12
Move to a list item or menu item• To move to a list item or menu item, type the first letter of the item.Select or clear a check box• To select or clear a check box, click the trackball.Highlight adjacent items• To highlight adjacent items, hold the Shift key and roll the trackball.Delete highlighted items• To delete highlighted items, press the Backspace/Delete key.Switch applications• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt keyand select an application. Release the Alt key.Return to the Home screen• To return to the Home screen, press the End key.Lock the keyboard or device• To lock the keyboard, on the Home screen, hold the * key.• To unlock the keyboard, press the Send key and the * key.• To lock the device, set a password. On the Home screen, hold the * key.• To unlock the device, press the Send key and the * key. Type your password.Switch notification profiles• To switch between the Default and Vibrate notification profiles, on the Home screen, hold the #key.Turn on a theme or notification profile• To turn on a theme or notification profile, highlight a theme or notification profile. Press theSpace key.No application opens when I press a Convenience keyVerify that you have not deleted the application that you assigned to the key.1. Assign a different application to the key.13
ShortcutsBlackBerry Basics shortcutsMove the cursor• To move the cursor, roll the trackball.Exit a screen or move back a page in the browser• To exit a screen or move back a page in the browser, press the Escape key.Move up or down a screen• To move up a screen, press 3.• To move down a screen, press 9.Move to the top or bottom of a screen• To move to the top of a screen, press 1.• To move to the bottom of a screen, press 7.Move to the next or previous item• To move to the next item, press 6.• To move to the previous item, press 4.Move to a list item or menu item• To move to a list item or menu item, type the first letter of the item.Select or clear a check box• To select or clear a check box, click the trackball.Highlight adjacent items• To highlight adjacent items, hold the Shift key and roll the trackball.Delete highlighted items• To delete highlighted items, press the Backspace/Delete key.Switch applications14
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt keyand select an application. Release the Alt key.Return to the Home screen• To return to the Home screen, press the End key.Lock the keyboard or device• To lock the keyboard, on the Home screen, hold the * key.• To unlock the keyboard, press the Send key and the * key.• To lock the device, set a password. On the Home screen, hold the * key.• To unlock the device, press the Send key and the * key. Type your password.Switch notification profiles• To switch between the Default and Vibrate notification profiles, on the Home screen, hold the #key.Turn on a theme or notification profile• To turn on a theme or notification profile, highlight a theme or notification profile. Press theSpace key.Phone shortcutsAnswer a call• To answer a call, press the Send key.• If you are already connected to a call and you receive another call, press the Send key to placethe current call on hold and answer the incoming call.Open the contact list in the phone• To open the contact list in the phone, hold the Send key.Turn on or turn off the speakerphone• To turn on or turn off speakerphone during a call, press the period (.) key.Type a phone number• To insert a plus sign (+) when typing a phone number, hold 0.• To add an extension to a phone number, press the X key. Type the extension number.Assign a speed dial number to a key15
Check your voice mail• To check your voice mail, hold 1.Type a letter in a number field• To type a letter in a number field, hold the Alt key. Use the multi-tap typing input method to typethe letter.Camera shortcutsTake a picture• To take a picture, press the Right Convenience key.Zoom in to a subject• To zoom in to a subject, press the Volume Up key.Zoom out from a subject• To zoom out from a subject, press the Volume Down key.Message shortcutsCompose a message from a message list• To compose a message from a message list, press the comma (,) key.Reply to or forward a message• To reply to a message, press the exclamation point (!) key.• To reply to all, press the question mark (?) key.• To forward a message, press the period (.) key.View one type of message in a message list• To view received messages, press the Alt key and 3.• To view phone call logs, press the Alt key and the period (.) key.• To view voice mail messages, press the Alt key and 7.• To view SMS text messages, press the Alt key and the Question Mark (?) key.• To view all your messages again, press the Escape key.Move around a message list• To move up a message, press 2.16
• To move down a message, press 8.Typing shortcutsType a symbol or a special character• To type the alternate character on a key, hold the Alt key and press the character key.• To type an accented or special character, hold the letter key and roll the trackball. Click a selectedcharacter.• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again.Type the letter that appears below the symbol.Insert a period• To insert a period, press the Space key twice. The next letter is capitalized.Capitalize a letter• To capitalize a letter, hold the letter key until the capitalized letter appears.Turn on or turn off NUM lock• To turn on NUM lock, hold the Shift key and press the Alt key.• To turn off NUM lock, press the Alt key.Insert a period or at sign in an email address field• To insert the at sign (@) and periods in an email address field, press the Space key.Type in a number or password field• To type a number in a number field, press a number key. You do not need to press the Alt key.• To type a number in a password field, hold the Alt key and press the number key.• To type a letter in a number field, hold the Alt key and use the multi-tap typing input method.Switch typing input languagesOn the Language screen, set the Use Input Method Shortcut field to Yes.• To switch typing input languages, hold the Alt key and press the Enter key. Select a language andrelease the Alt key.Highlight text• To highlight a line of text, press the Shift key and roll the trackball.• To highlight text character by character, hold the Shift key and roll the trackball left or right.• To cancel a text selection, press the Escape key.17
Cut, copy, or paste text• To cut selected text, press the Shift key and the Backspace/Delete key.• To copy the selected text, press the Alt key and click the trackball.• To paste selected text, press the Shift key and click the trackball.Search shortcutsSearch for a contact in a list of contacts• To search for a contact in a list of contacts, type the contact name or initials separated by a space.View the criteria of your last search• To view the criteria of your last search, in the list of searches, press the Menu key.Click Last.Attachment shortcutsSearch for text in an attachment• To search for text in an attachment, press the exclamation point (!) key.Switch between the table of contents and full content of a documentattachment• To switch between the table of contents and full content of a document attachment, press theperiod (.) key.Change the size of a column in a spreadsheet• To change the column size, press the at sign (@) key.Move to a specific cell in a spreadsheet• To move to a specific cell in a spreadsheet, press the Question Mark (?) key.View the content of a cell in a spreadsheet• To view the content of a cell in a spreadsheet, press the Space key.View a presentation as a slide show• To view a presentation as a slide show, press the Question Mark (?) key.Stop a slide show18
• To stop a slide show, hold the Escape key.Switch presentation views• To switch presentation views, press the at sign (@) key.Browser shortcutsInsert a period or slash mark in a web page address field• To insert a period (.) in the Go To dialog box, press the Space key.• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.View or add a bookmark• To open the bookmarks list, on a web page, press 5.• To add a bookmark, on a web page, press the question mark (?) key.View a thumbnail version of a web page• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.Stop loading a web page• To stop loading a web page, in the browser, press the Escape key.Move to a specific web page• To move to a specific web page, press the period (.) key.View or hide the banner on a web page• To view or hide the banner on a web page, press the exclamation point (!) key.Close the browser• To close the browser, hold the Escape key.Media shortcutsPause a video• To pause a video, press the Mute key.• To resume playing a video, press the Mute key again.Move to the next or previous item19
• To move to the next item, press 6.• To move to the previous item, press 4.Zoom in to or out from a picture• To zoom in to a picture, press 3.• To zoom out from a picture, press 9.• To zoom to the original picture size, press 5.Rotate a picture• To rotate a picture, press the comma (,) key.Pause or resume a slide show• To pause or resume a slide show, press the Space key.Pause a song• To pause a song, press the Mute key.• To resume playing a song, press the Mute key again.Move to the next or previous item• To move to the next item, press 6.• To move to the previous item, press 4.Map shortcutsZoom in to a map• To zoom in to a map, press the comma (,) key.Zoom out from a map• To zoom out from a map, press O.View or hide status information at the top of a map• To view or hide status information at the top of a map, press the exclamation point (!) key.Calendar shortcutsSchedule an appointment quickly in Day viewIn the calendar options, verify that the Enable Quick Entry field is set to Yes.1. In Day view, beside the start time, type the subject of the appointment.20
2. Type a location in parentheses.3. Click the trackball.Schedule an appointmentFor shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.• To create an appointment, press the period (.) key.Move around the calendarFor shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.• To move to the next day, week, or month, press 6.• To move to the previous day, week, or month, press 4.• To move up an hour in the calendar, press 2.• To move down an hour in the calendar, press 8.Change the start and end times when scheduling an appointmentquicklyIn Day view, type the subject and location for your appointment.• To change the start and end times, hold the Shift key and roll the trackball.• To change the end time only, roll the trackball.21
PhonePhone basicsFind your phone number1. Open the phone.In the My Number field, your phone numbers appears.Make a call1. On the Home screen or in the phone, perform one of the following actions:• Type a phone number.• Type part of a contact name. Highlight a contact or phone number.2. Press the    key.To end the call, press the    key.Answer a call• To answer a call, click Answer.• To end a current call and answer the incoming call, click Answer - Drop Current.• To place a current call on hold and answer the incoming call, click Answer - Hold Current.• To leave a conference call and answer the incoming call, click Answer - Drop All.To end the call, press the End keyIgnore a call1. Click Ignore.Mute a call1. During a call, press the Mute key.To turn mute off, press the Mute key again.Place a call on hold1. During a call, press the Menu key.2. Click Hold.To resume a call, press the Menu key. Click Resume.Turn on speakerphone1. During a call, click the trackball.2. Click Activate Speakerphone.22
To turn off speakerphone, click the trackball.  Click Activate Handset.Do not hold the BlackBerry® device near your ear while you use speakerphone. Hearing damage canoccur. See the BlackBerry Safety and Product Information Booklet for more information about usingspeakerphone safely.Dial using numbers and lettersWhen you type a letter in a phone number, your BlackBerry® device dials the number that is associatedwith the letter on a conventional phone keypad.• To type a number, press a number key.•• To type the first letter on a key, hold the Alt key. Press the key once.• To type the second letter on a key, hold the Alt key. Press the key twice.Switch applications during a call1. During a call, press the Menu key.2. Click Home Screen.Note:  If you switch to a different application and you want to end the phone call, press the End key.Switch calls1. During a call, if you receive another call, click Answer - Hold Current.2. Click Swap.Make a phone call when the device is lockedVerify that you have turned on dialing from the Lock screen.1. On the Lock screen, press the Enter key.2. Click Place Call.3. Perform one of the following actions:• Type a phone number.• Type part of a contact name. Click a contact or phone number.4. Press the Send key.To end the call, press the End key.Emergency callsAbout emergency callsYour BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card isnot inserted. If your device radio is turned off when you initiate an emergency call, your device isdesigned to connect to the wireless network automatically. If you are outside of a wireless coveragearea and the SOS wireless coverage indicator appears, you can only call emergency numbers.23
You can only make emergency calls to official emergency access numbers (for example, 911 in NorthAmerica or 112 in countries that are part of the European Union).You can only make emergency calls to official emergency access numbers (for example, 911 in NorthAmerica).Make an emergency call• If your keyboard or device is unlocked, in the phone, type the emergency number. Press theSend key.• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.VolumeAdjust the volume• To increase the volume, press the Volume Up key.• To decrease the volume, press the Volume Down key.Set the default volume for callsYour BlackBerry® device uses the default volume for all calls, even if you adjusted the volume duringa previous call.1. In the phone, press the Menu key.2. Click Options.3. Click General Options.4. Set the Default Call Volume field.5. Press the Menu key.6. Click Save.Voice dialingMake a phone call using a voice commandIf you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verifythat the device supports this feature and that you have paired the device with your BlackBerry® device.1. In voice-activated dialing, wait for the sound.2. Say "Call" and a contact name or phone number.Note: To dial an extension in your corporation, set the smart dialing options in the phone. Then say"Call extension" and the extension number.To end the call, press the End key.Check your phone number using a voice command1. In voice-activated dialing, wait for the sound.24
2. Say "Check my phone number".Set the voice dialing languageVerify that your BlackBerry® Device Software supports multiple languages. Contact your systemadministrator or wireless service provider for more information.Change the voice dialing language if your spoken language is different than the display language on yourdevice.1. In the device options, click Language.2. Set the Voice Activated Dialing Language field.3. Press the Menu key.4. Click Save.Turn off choice lists for voice commandsTurn off choice lists for voice commands if you want your device to automatically dial the mostappropriate contact or phone number when it does not initially identify the contact or phone numberthat you want to call.1. In the device options, click Voice-Activated Dialing.2. Set the Choice Lists field to Always Off.3. Press the Menu key.4. Click Save.Adjust the sensitivity level for voice commandsSometimes your device might not recognize the contacts or phone numbers that you say.1. In the device options, click Voice-Activated Dialing.2. Perform one of the following actions:• If your device does not usually find a match for a contact or phone number, set theSensitivity field closer to Reject Less.• If your device responds easily to background noise or often suggests a different contact orphone number, set the Sensitivity field closer to Reject More.3. Press the Menu key.4. Click Save.Turn off voice prompts1. In voice-activated dialing, wait for the sound.2. Say "Turn prompts off".Set playback options for voice dialing1. In the device options, click Voice-Activated Dialing.2. Perform any of the following actions:• To turn off playback for phone numbers, set the Digit Playback field to Disabled.• To turn off playback for contacts, set the Name Playback field to Disabled.• To change how quickly playback for contacts occurs, set the Name Playback Speed field.25
• To change the playback volume for contacts, set the Name Playback Volume field.3. Press the Menu key.4. Click Save.Help your device recognize certain numbersYou can help your device recognize the way you say certain numbers.1. In the device options, click Voice-Activated Dialing.2. Press the Menu key.3. Click Adapt Digits.4. Complete the instructions on the screen.Voice mailCheck your voice mailDepending on your theme, you might be able to check your voice mail from the Home screen.1. In the phone, press the Menu key.2. Click Call Voice Mail.Set a voice mail access numberIf your SIM card is provisioned for voice mail, the voice mail access number might already appear onthe screen. Contact your wireless service provider for more information about voice mail for your SIMcard.1. In the phone, press the Menu key.2. Click Options.3. Click Voice Mail.4. Type a voice mail access number and a password.5. Press the Menu key.6. Click Save.Note:  If your SIM card is not provisioned for voice mail, you can type the access number for a differentvoice mail system.Speed dialMake a call using speed dialYou can make a call using speed dial in the phone, on the Home screen, in a message list, or in an openmessage.1. Hold the key that you have assigned to the contact or phone number.Assign a speed dial number to a key26
1. In the phone, press the Menu key.2. Click View Speed Dial List.3. Click an unassigned key.4. Click New Speed Dial.5. Click a contact.Change a speed dial number1. In the phone, press the Menu key.2. Click View Speed Dial List.3. Click a contact or phone number.4. Perform one of the following actions:• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.• To assign the contact to a different speed dial key, click Move. Roll the trackball to move thecontact. Click the trackball.• To delete the contact from the speed dial list, click Delete.Conference callsMake a conference call1. During a call, press the Send key.2. Type a phone number or highlight a contact.3. Press the Send key.4. During the second call, press the Menu key.5. Click Join.Note:  When you add more than two numbers to a conference call, place the conference call on holdbefore you call the next phone number or contact.Create a phone number link for a conference call1. Type the main conference call bridge phone number.2. Perform one of the following actions:• Type X and add the access code as an extension.• Insert a pause or wait before typing the access code.Note:  If you add a pause or wait when typing conference call information in a message, an appointment,or a meeting request, type Tel: directly before the main conference call bridge phone number. Do nottype a space between Tel: and the phone number.Speak privately with a contact during a conference call1. During a conference call, press the Menu key.2. Click Split Call.27
Disconnect a contact from a conference call1. During a conference call, press the Menu key.2. Click Drop Call.3. Click a contact.Leave a conference call1. During a conference call, press the Menu key.2. Click Transfer.Caller IDAdd a caller ID picture for a contact1. In the address book, highlight a contact.2. Press the Menu key.3. Click Add Picture.4. Highlight a picture.5. Press the Menu key.6. Click Select.7. Center the picture in the box.8. Click the trackball.9. Click Save.Change the caller ID picture for a contact1. When editing a contact, highlight the picture.2. Press the Menu key.3. Click Replace Picture.4. Highlight a picture.5. Press the Menu key.6. Click Select.7. Center the picture in the box.8. Press the Menu key.9. Click Save.Delete the caller ID picture for a contact1. In the address book, highlight a contact.2. Press the Menu key.3. Click Edit.4. Click the picture.5. Click Delete Picture.6. Click the trackball.28
7. Click Save.Call logsAbout call logsCall logs appear when you open the phone. You can also set your call logs to display in a message list.Depending on your theme, missed calls might also appear on the Home screen.View call logs in a message list1. In the phone, press the Menu key.2. Click Options.3. Click Call Logging.4. Highlight the type of calls to store in a message list.5. Press the Space key.Note:  Your BlackBerry® device stores call logs for 30 days.To stop viewing call logs in a message list, in the phone options, click Call Logging. Highlight None.Press the Space keyAdd notes to a call log1. In the phone, highlight a call log.2. Press the Menu key.3. Click View History.4. Press the Menu key.5. Click Add Notes.6. Type your call notes.7. Click the trackball.8. Click Save.Change call log notes1. In the phone, highlight a call log.2. Press the Menu key.3. Click View History.4. Press the Menu key.5. Click Edit Notes.6. After making your changes, click the trackball.7. Click Save.Forward a call log1. In the phone, highlight a call log.2. Press the Menu key.29
3. Click View History.4. Press the Menu key.5. Click Forward.Delete call log notes1. In the phone, highlight a call log.2. Press the Menu key.3. Click View History.4. Press the Menu key.5. Click Edit Notes.6. Press the Menu key.7. Click Clear Field.8. Click the trackball.9. Click Save.Call waitingCall waiting prerequisites• Verify that your wireless service provider plan includes this service.• Verify that your wireless service provider has set up your SIM card for this service.Turn on call waiting1. In the phone, press the Menu key.2. Click Options.3. Click Call Waiting.4. Set the Call Waiting Enabled field to Yes.5. Press the Menu key.6. Click Save.Call forwardingAbout call forwardingDepending on how your wireless service provider has provisioned your SIM card, call forwarding phonenumbers might already be specified. You might not be able to change these numbers or add new ones.Contact your wireless service provider for more information.Call forwarding prerequisites30
• Verify that your wireless service provider plan includes this service.• Verify that your wireless service provider has set up your SIM card for this service.Forward callsVerify that you have call forwarding phone numbers.1. In the phone, press the Menu key.2. Click Options.3. Click Call Forwarding.4. Click the type of calls to forward.5. Click Do Not Forward or the current forwarding phone number.6. Click a forwarding phone number.7. Press the Menu key.8. Click Save.Add a call forwarding phone number1. In the phone, press the Menu key.2. Click Options.3. Click Call Forwarding.4. Highlight a type of calls to forward.5. Press the Menu key.6. Click New Number.7. Type a phone number.8. Press the Enter key.9. Press the Menu key.10. Click Close.Change a call forwarding phone number1. Delete the current call forwarding phone number.2. Add a different call forwarding phone number.Delete a call forwarding phone number1. In the phone, press the Menu key.2. Click Options.3. Click Call Forwarding.4. Highlight the current call forwarding number.5. Press the Menu key.6. Click Edit Numbers.7. Click a phone number.8. Click Delete.Call blocking31
About call blockingYou can block all incoming calls or block incoming calls only when your BlackBerry® device roams toanother network.You can also block all outgoing calls and all outgoing international calls, or you can block outgoinginternational calls only when your device roams to another network.Call blocking prerequisites• Verify that your wireless service provider plan includes this service.• Verify that your wireless service provider has set up your SIM card for this service.• Verify that your wireless service provider has provided you with a default call barring password.Block calls1. In the phone, press the Menu key.2. Click Options.3. Click Call Barring.4. Highlight a call blocking option.5. Press the Menu key.6. Click Enable.7. Type your call blocking password.To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.Change the call blocking password1. In the phone, press the Menu key.2. Click Options.3. Click Call Barring.4. Press the Menu key.5. Click Change Password.Fixed dialingAbout fixed dialingIf you enable fixed dialing number (FDN) mode, your BlackBerry® device only makes calls to contactson your FDN list.Your device can dial emergency numbers in FDN mode, even if the numbers are not in the FDN list.32
If your wireless service provider plan includes SMS, you can also send SMS text messages to contactson your FDN list.Fixed dialing prerequisites• Verify that your wireless service provider has set up your SIM card for this service.• Verify that your wireless service provider has provided you with a SIM card PIN 2 code.Turn on fixed dialing1. In the phone, press the Menu key.2. Click Options.3. Click FDN Phone List.4. Press the Menu key.5. Click Enable FDN Mode.6. Type the PIN2 code provided by your wireless service provider.7. Click the trackball.To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.Add a fixed dialing phone number1. In the phone, press the Menu key.2. Click Options.3. Click FDN Phone List.4. Click the trackball.5. Click New.6. Type the PIN2 code.7. Press the Menu key.8. Type a name and a phone number.9. Press the Menu key.10. Click Save.Change a fixed dialing phone number1. In the phone, press the Menu key.2. Click Options.3. Click FDN Phone List.4. On the FDN list, highlight a contact.5. Press the Menu key.6. Click Edit.Delete a fixed dialing phone number1. In the phone, press the Menu key.2. Click Options.3. Click FDN Phone List.33
4. On the FDN list, highlight a contact.5. Press the Menu key.6. Click Delete.Smart dialingAbout smart dialingYou can specify default country and area codes so that any numbers that are specified as links, or anynumbers in your address book that do not contain these codes, are dialed correctly.If you call an organization frequently, you can also set your smart-dialing options so that you do nothave to type the main number for the organization.Set the default country code and area code1. In the phone, press the Menu key.2. Click Options.3. Click Smart Dialing.4. Set the Country Code and Area Code fields.5. In the National Number Length field, set the default length for phone numbers in your country.6. Press the Menu key.7. Click Save.Note:  When you calculate the default length for phone numbers, include your area code and localnumber, but do not include your country code or the National Direct Dialing prefix.Set options for dialing extensions1. In the phone, press the Menu key.2. Click Options.3. Click Smart Dialing.4. In the Number field, type the main phone number for an organization.5. Set how long the BlackBerry® device waits before dialing an extension.6. In the Extension Length field, set the default length for extensions.7. Press the Menu key.8. Click Save.TTY supportAbout TTY support34
You can use text telephone (TTY) to make calls to, and receive calls from, other TTY devices. When youturn on TTY mode and connect a TTY device to your BlackBerry® device, your device converts calls thatyou receive to text. Then your device sends the message to your TTY device for you to read.TTY support prerequisites• Verify that your wireless service provider supports this feature.• Verify that your TTY device operates at 45.45 bits per second.• Verify that you have inserted the TTY device connector into your BlackBerry® device headset jack.If you use an RJ-11 connector, you must use an adapter to connect the TTY device to your device.Turn on TTY support1. In the phone, press the Menu key.2. Click Options.3. Click TTY.4. Set the TTY Mode field to Yes.5. Press the Menu key.6. Click Save.When TTY support is turned on, an indicator appears in the device status section of the screen.Phone settingsHide your phone number from contacts when making calls1. In the phone, press the Menu key.2. Click Options.3. Click General Options.4. Set the Restrict My Identity field to Yes.5. Press the Menu key.6. Click Save.Turn on dialing from the Lock screenVerify that your system administrator has not restricted making phone calls from the Lock screen.1. In the device options, click Security Options.2. Click General Settings.3. Set the Allow Outgoing Calls While Locked field to Yes.4. Press the Menu key.5. Click Save.Sort phone numbers or contacts on the Phone screen1. In the phone, press the Menu key.2. Click Options.35
3. Click General Options.4. Perform one of the following actions:• To sort phone numbers or contacts by frequency of use, set the Phone List View field toMost Used.• To sort contacts alphabetically by contact name, set the Phone List View field to Name.• To sort phone numbers or contacts by recency of use, set the Phone List View field to MostRecent.5. Press the Menu key.6. Click Save.Note:  To sort phone numbers or contacts by call logs again, set the Phone List View field to CallLog.Stop ending calls when you insert your device in the holster1. In the phone, press the Menu key.2. Click Options.3. Click General Options.4. Set the Auto End Calls field to Never.5. Press the Menu key.6. Click Save.Stop answering calls when you remove your device from the holster1. In the phone, press the Menu key.2. Click Options3. Click General Options.4. Set the Auto Answer Calls field to Never.5. Press the Menu key.6. Click Save.Reset a call timer1. In the phone, press the Menu key.2. Click Status.3. Click Last Call or Total Calls.4. Click Clear Timer.5. Press the Menu key.6. Click Save.Phone shortcutsAnswer a call• To answer a call, press the Send key.36
• If you are already connected to a call and you receive another call, press the Send key to placethe current call on hold and answer the incoming call.Open the contact list in the phone• To open the contact list in the phone, hold the Send key.Turn on or turn off the speakerphone• To turn on or turn off speakerphone during a call, press the period (.) key.Type a phone number• To insert a plus sign (+) when typing a phone number, hold 0.• To add an extension to a phone number, press the X key. Type the extension number.Assign a speed dial number to a keyCheck your voice mail• To check your voice mail, hold 1.Type a letter in a number field• To type a letter in a number field, hold the Alt key. Use the multi-tap typing input method to typethe letter.Delete highlighted items• To delete highlighted items, press the Backspace/Delete key.Phone troubleshootingI cannot make or receive calls1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• If you cannot make calls and fixed dialing is turned on, verify that the phone number for yourcontact appears in your fixed dialing list or turn off fixed dialing.• If you have traveled to another country and you have not changed your smart-dialing options,dial the full phone number, including the country code and area code, for your contact.• If you are not receiving calls, verify that call blocking and call forwarding are turned off.My phone number appears as Unknown in the phoneYou can edit your SIM card phone number to change how your phone number appears in the phone.1. In the device options, click Advanced Options.37
2. Click SIM Card.3. Press the Menu key.4. Click Edit SIM Phone Number.5. Type your phone number6. Click the trackball.Note:  Editing your SIM card phone number only changes what appears in the phone. It does not changethe actual number that is used to make and receive calls.I cannot make a call using a voice command1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your BlackBerry device has an adequate level of wireless coverage.• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset,verify that the device supports this feature and that you have paired the Bluetoothdevice withyour BlackBerry device.• If your keyboard is locked and you have not set a device password, unlock your keyboard.• Change the voice dialing language. In the device options, click Language. Set the VoiceActivated Dialing Language field. Press the Menu key. Click Save.My device does not recognize names or numbers in a voice command1. Try performing the following actions:• Say the first name and then the last name of your contact.• Use the standard pronunciation rules of the language on your device.• If your device does not usually find a match for a contact or phone number, in the deviceoptions, click Voice-Activated Dialing. Set the Sensitivity field closer to Reject Less.Press the Menu key. Click Save.• If your device responds easily to background noise or often suggests a different contact orphone number, in the device options, click Voice-Activated Dialing. Set the Sensitivityfield closer to Reject More.• Help your device recognize the way you say certain numbers. In the device options, clickVoice-Activated Dialing. Press the Menu key. Click Adapt Digits. Complete theinstructions on the screen.38
Voice dialingMake a phone call using a voice commandIf you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verifythat the device supports this feature and that you have paired the device with your BlackBerry® device.1. In voice-activated dialing, wait for the sound.2. Say "Call" and a contact name or phone number.Note: To dial an extension in your corporation, set the smart dialing options in the phone. Then say"Call extension" and the extension number.To end the call, press the End key.Check your phone number using a voice command1. In voice-activated dialing, wait for the sound.2. Say "Check my phone number".Check the wireless coverage level using a voice command1. In voice-activated dialing, wait for the sound.2. Say "Check coverage".Check the battery power level using a voice command1. In voice-activated dialing, wait for the sound.2. Say "Check battery".Set the voice dialing languageVerify that your BlackBerry® Device Software supports multiple languages. Contact your systemadministrator or wireless service provider for more information.Change the voice dialing language if your spoken language is different than the display language on yourdevice.1. In the device options, click Language.2. Set the Voice Activated Dialing Language field.3. Press the Menu key.4. Click Save.Turn off choice lists for voice commandsTurn off choice lists for voice commands if you want your device to automatically dial the mostappropriate contact or phone number when it does not initially identify the contact or phone numberthat you want to call.39
1. In the device options, click Voice-Activated Dialing.2. Set the Choice Lists field to Always Off.3. Press the Menu key.4. Click Save.Adjust the sensitivity level for voice commandsSometimes your device might not recognize the contacts or phone numbers that you say.1. In the device options, click Voice-Activated Dialing.2. Perform one of the following actions:• If your device does not usually find a match for a contact or phone number, set theSensitivity field closer to Reject Less.• If your device responds easily to background noise or often suggests a different contact orphone number, set the Sensitivity field closer to Reject More.3. Press the Menu key.4. Click Save.Turn off voice prompts1. In voice-activated dialing, wait for the sound.2. Say "Turn prompts off".Set playback options for voice dialing1. In the device options, click Voice-Activated Dialing.2. Perform any of the following actions:• To turn off playback for phone numbers, set the Digit Playback field to Disabled.• To turn off playback for contacts, set the Name Playback field to Disabled.• To change how quickly playback for contacts occurs, set the Name Playback Speed field.• To change the playback volume for contacts, set the Name Playback Volume field.3. Press the Menu key.4. Click Save.Help your device recognize certain numbersYou can help your device recognize the way you say certain numbers.1. In the device options, click Voice-Activated Dialing.2. Press the Menu key.3. Click Adapt Digits.4. Complete the instructions on the screen.Voice dialing troubleshooting40
I cannot make a call using a voice command1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your BlackBerry device has an adequate level of wireless coverage.• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset,verify that the device supports this feature and that you have paired the Bluetoothdevice withyour BlackBerry device.• If your keyboard is locked and you have not set a device password, unlock your keyboard.• Change the voice dialing language. In the device options, click Language. Set the VoiceActivated Dialing Language field. Press the Menu key. Click Save.My device does not recognize names or numbers in a voice command1. Try performing the following actions:• Say the first name and then the last name of your contact.• Use the standard pronunciation rules of the language on your device.• If your device does not usually find a match for a contact or phone number, in the deviceoptions, click Voice-Activated Dialing. Set the Sensitivity field closer to Reject Less.Press the Menu key. Click Save.• If your device responds easily to background noise or often suggests a different contact orphone number, in the device options, click Voice-Activated Dialing. Set the Sensitivityfield closer to Reject More.• Help your device recognize the way you say certain numbers. In the device options, clickVoice-Activated Dialing. Press the Menu key. Click Adapt Digits. Complete theinstructions on the screen.41
CameraZoom in to or out from a subject1. In the camera, perform one of the following actions:• To zoom in, roll the trackball up.• To zoom out, roll the trackball down.Take a picture1. In the camera, click the trackball.2. Perform one of the following actions:• To delete the picture, click the trash can icon.• To take another picture, click the camera icon.• To rename the picture, click the envelope icon.• To forward the picture, click the message icon.• To set the picture as a caller ID picture or Home screen background, click the crop icon.Set the default flash mode1. In the camera, press the Menu key.2. Click Options.3. Set the Default Flash Setting field.4. Press the Menu key.5. Click Save.Change the flash mode for a picture1. In the camera, press the Space key.The flash mode indicator in the lower-right corner of the screen displays the current flash mode.Set a location for storing pictures1. In the camera, press the Menu key.2. Click Options.3. Set the Store Pictures and Folder fields.4. Press the Menu key.5. Click Save.Set picture size1. In the camera, press the Menu key.2. Click Options.42
3. Set the Picture Size field.4. Press the Menu key.5. Click Save.Set picture quality1. In the camera, press the Menu key.2. Click Options.3. Set the Picture Quality field.4. Press the Menu key.5. Click Save.Set white balanceLighting conditions can affect the colors in pictures. Set the white balance to compensate for differentlighting conditions.1. In the camera, press the Menu key.2. Click Options.3. Set the White Balance field.4. Press the Menu key.5. Click Save.View the number of remaining pictures1. Open the camera.The approximate number of pictures that you can save appears in the lower-left corner of the screen.Camera shortcutsTake a picture• To take a picture, press the Right Convenience key.Zoom in to a subject• To zoom in to a subject, press the Volume Up key.Zoom out from a subject• To zoom out from a subject, press the Volume Down key.Camera troubleshooting43
I cannot save picturesYour BlackBerry® device memory or media card might not have enough available memory to savepictures.1. Try performing the following actions:• If you are trying to save a picture to your device memory, delete old data or messages fromyour device.• If you are trying to save a picture on your media card, delete old media files.• In the camera options, verify that the Quality field is not set to High. High-quality picturesuse more memory than lower-quality pictures.• Increase the maximum amount of memory available for pictures.The flash turns offIf the battery power level drops below 25 percent, the flash turns off automatically to conserve batterypower. In cold temperatures, the flash turns off when the battery power level drops below 80 percent.44
Email messagesEmail message basicsOpen a message1. In a message list, click a message.Note:  If your BlackBerry® device is integrated with more than one email account, you might be ableto open messages from the message list for a specific email account.Send an email message1. In a message list, press the    key.2. Click Compose Email.3. In the To field, perform one of the following actions:• Type an email address.• Type a contact name.• Type part of a contact name. Click a contact.4. Type a message.5. Click the trackball.6. Click Send.Note:  If you have associated your BlackBerry® device with more than one email address, in the SendUsing field, you can set the email address that you use to send the email message.Save a draft of a message1. When composing a message, click the trackball.2. Click Save Draft.Blind carbon copy a contact1. When composing a message, press the Menu key.2. Click Add Bcc:.Attach a contact to a message1. When composing a message, press the Menu key.2. Click Attach Address.3. Click a contact.4. Click Continue.45
Set the importance level for a message1. When composing a message, press the Menu key.2. Click Options.3. Set the Importance field to High or Low.4. Press the Menu key.5. Click Save.Save a message1. In an open message, press the Menu key.2. Click Save.Reply to a message1. In an open message, click the trackball.2. Click Reply or Reply to All.Delete the original text from a reply message1. In a reply message, press the Menu key.2. Click Delete Original Text.Forward a message1. In an open message, press the Menu key.2. Click Forward or Forward As.Delete a message1. In an open message, click the trackball.2. Click Delete.Delete multiple messages1. In a message list, highlight a date field.2. Press the Menu key.3. Click Delete Prior.Note:  When your email messages are reconciled between your BlackBerry® device and your emailaccount, any email messages that you have deleted from your device using Delete Prior are not deletedfrom your email account.Mark a message as opened or unopened1. In a message list, perform one of the following actions:• Highlight a message.  Press the Menu key. Click Mark Opened or Mark Unopened.• Highlight a date field. Press the Menu key. Click Mark Prior Opened.46
Create a link for a PIN1. When typing text, type pin: before typing the PIN.Search for text in a message, attachment, web page, or memo1. In a message, attachment, web page, or memo, press the Menu key.2. Click Find.3. Type the text.4. Press the Enter key.To search for the next instance of the text, press the Menu key. Click Find Next.Email message foldersFile an email messageVerify that you have turned on wireless email reconciliation.1. Highlight an email message.2. Press the Menu key.3. Click File.4. Click an email message folder.Add, change, or delete an email message folder1. Add, change, or delete the email message folder in the email account on your computer.If you have turned on wireless email reconciliation, your BlackBerry® device receives changes that youmake to email message folders on your computer over the wireless network.If you have wireless email reconciliation turned off or wireless email reconciliation is not available foryour device, reconcile the changes using the BlackBerry Desktop Software. See the  BlackBerry DesktopSoftware Online Help for more information about email reconciliation.Hide filed messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Hide Filed Messages field to Yes.5. Press the Menu key.6. Click Save.View messages in a specific folder1. In a message list, press the Menu key.2. Click View Folder.3. Click a folder.47
Sent messagesResend a message1. In a sent message, press the Menu key.2. Perform one of the following actions:• To change the message, click Edit. Edit the message. Click the trackball. Click Send.• To change the recipients, click Edit. Highlight a contact.Press the Menu key. Click ChangeAddress. Click a new contact. Click the trackball. Click Send.• To resend the message without editing it, click Resend.Stop a message from sendingVerify that you are not in a wireless coverage area and your BlackBerry® device is not connected to thewireless network. A clock icon should appear beside the message.1. In a message, highlight the message.2. Press the Menu key.3. Click Delete.Hide sent messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Hide Sent Messages field to Yes.5. Press the Menu key.6. Click Save.Note:  If you set your device to hide sent messages, sent messages continue to appear in SMS messagethreads.Stop storing messages sent from your device on your computerBy default, a copy of messages that you send from your BlackBerry® device appear in the sent itemsmessage folder in the email account on your computer.1. In a message list, press the Menu key.2. Click Options.3. Click Email Settings.4. Set the Save Copy In Sent Folder field to No.5. Press the Menu key.6. Click Save.Stop storing messages sent from your computer on your device1. In a message list, press the Menu key.48
2. Click Options.3. Click Email Settings.4. Press the Menu key.5. Click Folder Redirection.6. Clear the check box beside the Sent Items folder.7. Press the Menu key.8. Click Save.FiltersAbout email message filtersYou can create email message filters to specify which email messages are forwarded to your device andwhich remain in your email account.Email message filters are applied to messages based on the order in which they appear. If you createmultiple email message filters that could apply to the same message, you must decide which one shouldbe applied first by placing that filter higher in the list.Create an email message filterVerify that your BlackBerry® device is associated with an email account that uses BlackBerry EnterpriseServer version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry InternetService Online Help for more information. If your device is associated with an email account that usesan earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software OnlineHelp for more information.1. In a message list, press the Menu key.2. Click Options.3. Click Email Filters.4. Click the trackball.5. Click New.6. Type a name for the email message filter.7. Set the email message filter options.8. Press the Menu key.9. Click Save.Create an email message filter based on a contact or subject1. In a message list, highlight a message.2. Press the Menu key.3. Click Filter Sender or Filter Subject.4. Type a name for the email message filter.5. Set the email message filter options.6. Press the Menu key.7. Click Save.49
Email message filter optionsFrom:Specify one or more contacts or email addresses that the email message filter should look for in theFrom field of messages. Separate multiple contacts or email addresses with semi-colons. Use anasterisk (*) to specify only a part of the contact name or email address.Sent To:Specify one or more contacts or email addresses that the email message filter should look for in theSent To field of messages. Separate multiple contacts or email addresses with semi-colons. Use anasterisk (*) to specify only a part of the contact name or email address.Subject:Type text that the email message filter should search for in the subject of messages.Message:Type text that the email message filter should search for in the body of messages.Sent directly to me:Specify whether the email message filter applies to messages that include your email address in theTo field.CC to me:Specify whether the email message filter applies to messages that include your email address in theCC field.BCC to me:Specify whether the email message filter applies to messages that include your email address in theBCC field.Importance:Set the importance level of messages that the email message filter applies to.Sensitivity:Set the sensitivity level of messages that the email message filter applies to.Action:Specify whether messages to which the email message filter applies should be forwarded to yourdevice. If messages should be forwarded, specify whether messages should also be forwarded withhigher priority or with the message header only.Turn on an email message filter1. In a message list, press the Menu key.2. Click Options.3. Click Email Filters.4. Highlight an email message filter.5. Press the Space key.Change an email message filter1. In a message list, press the Menu key.2. Click Options.50
3. Click Email Filters.4. Click an email message filter.5. Click Edit.6. Change the email message filter details.7. Press the Menu key.8. Click Save.Change the order of email message filters1. In a message list, press the Menu key.2. Click Options.3. Click Email Filters.4. Highlight an email message filter.5. Press the Menu key.6. Click Move.7. Roll the trackball.8. Click the trackball.Forward email messages to your device when no filters applyVerify that your BlackBerry® device is associated with an email account that uses BlackBerry EnterpriseServer version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry InternetService Online Help for more information. If your device is associated with an email account that usesan earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software OnlineHelp for more information.1. In a message list, press the Menu key.2. Click Options.3. Click Email Filters.4. Set the If no filters apply, send email to handheld option to Yes.5. Press the Menu key.6. Click Save.Delete an email message filter1. In a message list, press the Menu key.2. Click Options.3. Click Email Filters.4. Highlight an email message filter.5. Press the Menu key.6. Click Delete.Email message forwardingForward messages from a specific email message folder to your deviceVerify that your BlackBerry® device is associated with BlackBerry Enterprise Server version 4.0 or later.51
1. In a message list, press the Menu key.2. Click Options.3. Click Email Settings.4. Press the Menu key.5. Click Folder Redirection.6. Click a folder.7. Press the Menu key.8. Click Save.Note:  If you select Select All, all messages, including email messages that appear in the sent itemsfolder of your email account, appear on your device.Stop forwarding email messages to your deviceVerify that your BlackBerry® device is associated with BlackBerry Enterprise Server version 4.0 or later.1. In a message list, press the Menu key.2. Click Options.3. Click Email Settings.4. Set the Send Email to Handheld field to No.5. Press the Menu key.6. Click Save.Block incoming messagesIf your organization has set a corporate encryption key for PIN messages, you can block only PINmessages that are sent to your device from outside your organization.1. In the device options, click Security Options.2. Click Firewall.3. Select the check box beside one or more message types.4. Press the Menu key.5. Click Save.Tip:  Blocked messages are counted as part of the data that you use in your wireless service providerplan. To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerrydevice and being counted in your data use, turn off forwarding in your BlackBerry Internet Serviceaccount. See the  BlackBerry Internet Service Online Help for more information.Reset a blocked message counter1. In the device options, click Security Options.2. Click Firewall.3. Highlight a message type.4. Press the Menu key.5. Click Reset Count or Reset All Counts.52
Message settingsView an address instead of a display name1. In an open message, highlight a contact.2. Click the trackball.3. Click Show Address.To view the display name again, click the trackball. Click Show Name.Add a signatureVerify that your BlackBerry® device is associated with an email account that uses BlackBerry EnterpriseServer version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry InternetService Online Help for more information. If your device is associated with an email account that usesan earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software OnlineHelp for more information.Your signature is added to your email messages after you send them.1. In a message list, press the Menu key.2. Click Options.3. Click Email Settings.4. Set the Use Auto Signature field to Yes.5. Type a signature6. Press the Menu key.7. Click Save.Set an out-of-office replyVerify that your BlackBerry® device is associated with an email account that uses BlackBerry EnterpriseServer version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry InternetService Online Help for more information. If your device is associated with an email account that usesan earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software OnlineHelp for more information.1. In a message list, press the Menu key.2. Click Options.3. Click Email Settings.4. Set the Use Out Of Office Reply field to Yes.5. Type a reply.6. If you use an IBM® Lotus Notes® email application, in the Until field, set the date on which theout-of-office reply should be turned off.7. Press the Menu key.8. Click Save.53
Set the email address that you use to send messagesVerify that your BlackBerry® device is associated with more than one email address.1. In the device options, click Advanced Options.2. Click Message Services.3. Set the Messaging (CMIME) field.4. Press the Menu key.5. Click Save.Delete the disclaimer from a messageIf your BlackBerry® device is associated with an email account that uses the BlackBerry EnterpriseServer version 4.0 or later, your system administrator might apply a disclaimer to the top of your emailmessages. This disclaimer is added after your email message is sent. You cannot edit the disclaimer.1. In the message, press the Menu key.2. Click Remove Disclaimer.To add the disclaimer again, press the Menu key. Click Add Disclaimer.Use color to differentiate work messages from other messagesVerify that your BlackBerry® device is integrated with an account that uses the BlackBerry EnterpriseServer.1. In the device options, click Security Options.2. Click General Settings.3. Perform one or more of the following actions:• To set a background color for email messages that are sent to your device through yourBlackBerry Enterprise Server, set the Enterprise Messages field.• To set a background color for messages that are sent to your device through a method otherthan your BlackBerry Enterprise Server, set the Other Messages field.4. Press the Menu key.5. Click Save.Note:  If your organization has set a corporate encryption key for PIN messages, PIN messages thatare sent to your device appear with the color set in the Enterprise Messages field and not the color setin the Other Messages field.Message list settingsTurn off the prompt that appears before you delete items1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.2. Click Options.3. Set the Confirm Delete Option to No.4. Press the Menu key.5. Click Save.54
View more of the subject line for messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Perform one of the following actions:• Set the Display Message Header On field to 2 lines.• Set the Display Time and Display Name fields to No.5. Press the Menu key.6. Click Save.Set how long your device stores messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Keep Messages field.5. Press the Menu key.6. Click Save.To restore the messages, set the Keep Message field to a longer period of time. Any messages sent toyour device during that period of time appear in the message list.About multiple message listsYou can associate your BlackBerry® device with multiple email accounts. For example, you can associateyour device with your work email account and then associate your device with a personal email accountusing the BlackBerry Internet Service. When you do this, more than one message list might appear onyour device. You might be able to open messages from the specific message list for an email accountand send messages from your device using the address for that email account. You can also performother actions in a specific message list, such as delete and save messages and search for messages.You can also set up your device to have SMS and MMS messages in a separate message list.See the  BlackBerry Internet Service Online Help for more information on adding email accounts.Use one message list or multiple message listsBy default, your BlackBerry® device them determines whether SMS text messages appear in the samemessage list as email messages.1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Perform one of the following actions:• To use one message list for all messages, set the SMS and Email Inboxes field toCombined.55
• To separate SMS text messages from email messages, set the SMS and Email Inboxes fieldto Separate.5. Press the Menu key.6. Click Save.Hide the new or unopened message indicator1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Display Message Count field to None.5. Press the Menu key.6. Click Save.To show the number of unopened messages again, set the Display Message Count field to Unread.To show the new indicator and the number of unopened messages, set the Display Message Countfield to Unread and the Display New Message Indicator field to Yes.Message shortcutsCompose a message from a message list• To compose a message from a message list, press the comma (,) key.Reply to or forward a message• To reply to a message, press the exclamation point (!) key.• To reply to all, press the question mark (?) key.• To forward a message, press the period (.) key.View one type of message in a message list• To view received messages, press the Alt key and 3.• To view phone call logs, press the Alt key and the period (.) key.• To view voice mail messages, press the Alt key and 7.• To view SMS text messages, press the Alt key and the Question Mark (?) key.• To view all your messages again, press the Escape key.Move around a message list• To move up a message, press 2.• To move down a message, press 8.Message troubleshootingI cannot send messages56
1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, your device should send the messages when you return to awireless coverage area.• If the menu item for sending a message does not appear, verify that you have added an emailaddress or PIN for your contact.• If you created an email address or added an existing email address to your device using theemail setup web site, verify that you have received an activation message on your devicefrom the BlackBerry Internet Service. If you have not received an activation message (themessage might take a short period of time to arrive), use the email setup web site to send aservice book to your device.• If you have not received a registration message from the wireless network, register yourdevice. In the device options, click Advanced Options. Click Host Routing Table. Press theMenu key. Click Register Now.• Generate an encryption key.• Verify that data service is turned on.• Resend the message.I am not receiving messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, you should receive messages when you return to a wirelesscoverage area.• If you created an email address or added an existing email address to your device using theemail setup web site, verify that you have received an activation message on your devicefrom the BlackBerry Internet Service. If you have not received an activation message (themessage might take a short period of time to arrive), use the email setup web site to send aservice book to your device.• If you have not received a registration message from the wireless network, register yourdevice. In the device options, click Advanced Options. Click Host Routing Table. Press theMenu key. Click Register Now.• Verify that data services is turned on.• If you use email message filters, verify that your email message filter options are setcorrectly.• Verify that email message forwarding is turned on and that you have selected all the emailmessage folders, including your inbox folder, that you want to receive email messages from.I cannot file email messages• Try performing one of the following actions:• Verify that you have turned on wireless email reconciliation.• If wireless email reconciliation is not supported for your BlackBerry® device, verify that yourdevice is associated with an email account that uses the BlackBerry Enterprise Server orBlackBerry Desktop Redirector.57
• Verify that you have performed an initial email reconciliation with the BlackBerry DesktopSoftware so that the email message folders in your email application appear on your device.See the  BlackBerry Desktop Software Online Help for more information.I received notification of a new message, but no new messages appearin my message listIf you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives anew message from a folder in your email account other than your inbox, the message is filed and doesnot appear in a message list.Some messages no longer appear on my device• If your BlackBerry® device memory is full, your device deletes the oldest messages from amessage list. Messages saved on the device are not deleted.• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox& Handheld, email messages that you delete in the email account on your computer are alsodeleted on your device.A message or attachment is truncatedYour BlackBerry® device receives messages and attachments in sections. As you read the message orattachment, the next section should be sent to your device.1. If the message or attachment is truncated, try performing one of the following actions:• Verify that your device is connected to the wireless network.• Wait for several seconds. It might take a short period of time for your device to receive thenext section of the message or attachment.• If you see "More available" at the end of a message or attachment, press the Menu key. ClickMore or More All.Some email message folders appear dimmedIf you cannot forward email messages from a email message folder, the check box beside the folderappears dimmed.1. Try performing the following actions:• If your device is associated with an email account that uses BlackBerry Enterprise Serverversion 4.0 or later, the folders might become available after a short period of time.• In the message options, click Email Settings. Press the Menu key.Click FolderRedirection. Turn off wireless email reconciliation, and then turn it on again.The email message filters that I created are not working correctly1. Try performing the following actions:• Verify that you have turned on the email message filter.• Verify that the email message filters are listed in the order in which you want yourBlackBerry® device to apply them to messages.58
I cannot use a shortcut to view one type of message in a message listIf you switch BlackBerry® devices and you restore device data from your previous device to your currentdevice, the message list shortcuts for your previous device replace the message list shortcuts for yourcurrent device.1. To view the shortcuts for viewing one type of message in a message list, in a message list, pressthe Menu key. Click Search. Click the trackball. Click Recall.I cannot send SMS text messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, the message should be sent when you return to a wireless coveragearea.• Verify that your service plan supports sending and receiving SMS text messages.• Verify that fixed dialing number mode is turned off. In the phone, click Options, click theFDN Phone List. Click the trackball.Click Disable FDN Mode.I am not receiving SMS text messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your service plan supports sending and receiving SMS text messages.• Verify that there is sufficient space on your SIM card to receive SMS text messages. In theSMS options, set the Leave Messages On SIM Card field is set to No. Any SMS textmessages on your SIM card are deleted after the device imports them to the SMS textmessage list.I cannot attach a file to an MMS message1. Try performing the following actions:• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gifor .midi file).• Verify that the file size does not exceed 300 KB.• Verify that the file is not copyright protected.• If MMS templates are available for your BlackBerry® device, use a blank template to composeyour MMS message.59
PIN messagesPIN message basicsAbout PIN messagesA personal identification number (PIN) uniquely identifies each BlackBerry® device on the network. Ifyou know the PIN of another BlackBerry device user, you can send a PIN message to that person. PINmessages are not routed through an existing email account.When your PIN message is delivered to the recipient, in a messages list, a D appears with a check markbeside the PIN message.Find your PIN1. In the device options, click Status.Send a PIN message1. In a message list, press the Menu key.2. Click Compose PIN.3. In the To: field, perform one of the following actions:• Type a PIN number. Click the trackball.• Type a contact name. Click the trackball.• Type part of a contact name. Click a contact.4. Type a message.5. Click the trackball.6. Click Send.Open a message1. In a message list, click a message.Note:  If your BlackBerry® device is integrated with more than one email account, you might be ableto open messages from the message list for a specific email account.Save a draft of a message1. When composing a message, click the trackball.2. Click Save Draft.Blind carbon copy a contact1. When composing a message, press the Menu key.60
2. Click Add Bcc:.Attach a contact to a message1. When composing a message, press the Menu key.2. Click Attach Address.3. Click a contact.4. Click Continue.Set the importance level for a message1. When composing a message, press the Menu key.2. Click Options.3. Set the Importance field to High or Low.4. Press the Menu key.5. Click Save.Set a high importance level for received PIN messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Make PIN Messages Level 1 field to Yes.5. Press the Menu key.6. Click Save.Save a message1. In an open message, press the Menu key.2. Click Save.Reply to a message1. In an open message, click the trackball.2. Click Reply or Reply to All.Forward a message1. In an open message, press the Menu key.2. Click Forward or Forward As.Delete a message1. In an open message, click the trackball.2. Click Delete.Delete multiple messages1. In a message list, highlight a date field.61
2. Press the Menu key.3. Click Delete Prior.Note:  When your email messages are reconciled between your BlackBerry® device and your emailaccount, any email messages that you have deleted from your device using Delete Prior are not deletedfrom your email account.Create a link for a PIN1. When typing text, type pin: before typing the PIN.Mark a message as opened or unopened1. In a message list, perform one of the following actions:• Highlight a message.  Press the Menu key. Click Mark Opened or Mark Unopened.• Highlight a date field. Press the Menu key. Click Mark Prior Opened.View an address instead of a display name1. In an open message, highlight a contact.2. Click the trackball.3. Click Show Address.To view the display name again, click the trackball. Click Show Name.Search for text in a message, attachment, web page, or memo1. In a message, attachment, web page, or memo, press the Menu key.2. Click Find.3. Type the text.4. Press the Enter key.To search for the next instance of the text, press the Menu key. Click Find Next.Sent messagesResend a message1. In a sent message, press the Menu key.2. Perform one of the following actions:• To change the message, click Edit. Edit the message. Click the trackball. Click Send.• To change the recipients, click Edit. Highlight a contact.Press the Menu key. Click ChangeAddress. Click a new contact. Click the trackball. Click Send.• To resend the message without editing it, click Resend.Stop a message from sendingVerify that you are not in a wireless coverage area and your BlackBerry® device is not connected to thewireless network. A clock icon should appear beside the message.62
1. In a message, highlight the message.2. Press the Menu key.3. Click Delete.Hide sent messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Hide Sent Messages field to Yes.5. Press the Menu key.6. Click Save.Note:  If you set your device to hide sent messages, sent messages continue to appear in SMS messagethreads.Message list settingsView more of the subject line for messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Perform one of the following actions:• Set the Display Message Header On field to 2 lines.• Set the Display Time and Display Name fields to No.5. Press the Menu key.6. Click Save.Turn off the prompt that appears before you delete items1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.2. Click Options.3. Set the Confirm Delete Option to No.4. Press the Menu key.5. Click Save.Set how long your device stores messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Keep Messages field.5. Press the Menu key.6. Click Save.63
To restore the messages, set the Keep Message field to a longer period of time. Any messages sent toyour device during that period of time appear in the message list.Hide the new or unopened message indicator1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Display Message Count field to None.5. Press the Menu key.6. Click Save.To show the number of unopened messages again, set the Display Message Count field to Unread.To show the new indicator and the number of unopened messages, set the Display Message Countfield to Unread and the Display New Message Indicator field to Yes.Block incoming messagesIf your organization has set a corporate encryption key for PIN messages, you can block only PINmessages that are sent to your device from outside your organization.1. In the device options, click Security Options.2. Click Firewall.3. Select the check box beside one or more message types.4. Press the Menu key.5. Click Save.Tip:  Blocked messages are counted as part of the data that you use in your wireless service providerplan. To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerrydevice and being counted in your data use, turn off forwarding in your BlackBerry Internet Serviceaccount. See the  BlackBerry Internet Service Online Help for more information.Reset a blocked message counter1. In the device options, click Security Options.2. Click Firewall.3. Highlight a message type.4. Press the Menu key.5. Click Reset Count or Reset All Counts.Message shortcutsCompose a message from a message list• To compose a message from a message list, press the comma (,) key.Reply to or forward a message64
• To reply to a message, press the exclamation point (!) key.• To reply to all, press the question mark (?) key.• To forward a message, press the period (.) key.View one type of message in a message list• To view received messages, press the Alt key and 3.• To view phone call logs, press the Alt key and the period (.) key.• To view voice mail messages, press the Alt key and 7.• To view SMS text messages, press the Alt key and the Question Mark (?) key.• To view all your messages again, press the Escape key.Move around a message list• To move up a message, press 2.• To move down a message, press 8.Message troubleshootingI cannot send messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, your device should send the messages when you return to awireless coverage area.• If the menu item for sending a message does not appear, verify that you have added an emailaddress or PIN for your contact.• If you created an email address or added an existing email address to your device using theemail setup web site, verify that you have received an activation message on your devicefrom the BlackBerry Internet Service. If you have not received an activation message (themessage might take a short period of time to arrive), use the email setup web site to send aservice book to your device.• If you have not received a registration message from the wireless network, register yourdevice. In the device options, click Advanced Options. Click Host Routing Table. Press theMenu key. Click Register Now.• Generate an encryption key.• Verify that data service is turned on.• Resend the message.I am not receiving messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, you should receive messages when you return to a wirelesscoverage area.65
• If you created an email address or added an existing email address to your device using theemail setup web site, verify that you have received an activation message on your devicefrom the BlackBerry Internet Service. If you have not received an activation message (themessage might take a short period of time to arrive), use the email setup web site to send aservice book to your device.• If you have not received a registration message from the wireless network, register yourdevice. In the device options, click Advanced Options. Click Host Routing Table. Press theMenu key. Click Register Now.• Verify that data services is turned on.• If you use email message filters, verify that your email message filter options are setcorrectly.• Verify that email message forwarding is turned on and that you have selected all the emailmessage folders, including your inbox folder, that you want to receive email messages from.I cannot file email messages• Try performing one of the following actions:• Verify that you have turned on wireless email reconciliation.• If wireless email reconciliation is not supported for your BlackBerry® device, verify that yourdevice is associated with an email account that uses the BlackBerry Enterprise Server orBlackBerry Desktop Redirector.• Verify that you have performed an initial email reconciliation with the BlackBerry DesktopSoftware so that the email message folders in your email application appear on your device.See the  BlackBerry Desktop Software Online Help for more information.I received notification of a new message, but no new messages appearin my message listIf you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives anew message from a folder in your email account other than your inbox, the message is filed and doesnot appear in a message list.Some messages no longer appear on my device• If your BlackBerry® device memory is full, your device deletes the oldest messages from amessage list. Messages saved on the device are not deleted.• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox& Handheld, email messages that you delete in the email account on your computer are alsodeleted on your device.A message or attachment is truncatedYour BlackBerry® device receives messages and attachments in sections. As you read the message orattachment, the next section should be sent to your device.1. If the message or attachment is truncated, try performing one of the following actions:• Verify that your device is connected to the wireless network.66
• Wait for several seconds. It might take a short period of time for your device to receive thenext section of the message or attachment.• If you see "More available" at the end of a message or attachment, press the Menu key. ClickMore or More All.Some email message folders appear dimmedIf you cannot forward email messages from a email message folder, the check box beside the folderappears dimmed.1. Try performing the following actions:• If your device is associated with an email account that uses BlackBerry Enterprise Serverversion 4.0 or later, the folders might become available after a short period of time.• In the message options, click Email Settings. Press the Menu key.Click FolderRedirection. Turn off wireless email reconciliation, and then turn it on again.The email message filters that I created are not working correctly1. Try performing the following actions:• Verify that you have turned on the email message filter.• Verify that the email message filters are listed in the order in which you want yourBlackBerry® device to apply them to messages.I cannot use a shortcut to view one type of message in a message listIf you switch BlackBerry® devices and you restore device data from your previous device to your currentdevice, the message list shortcuts for your previous device replace the message list shortcuts for yourcurrent device.1. To view the shortcuts for viewing one type of message in a message list, in a message list, pressthe Menu key. Click Search. Click the trackball. Click Recall.I cannot send SMS text messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, the message should be sent when you return to a wireless coveragearea.• Verify that your service plan supports sending and receiving SMS text messages.• Verify that fixed dialing number mode is turned off. In the phone, click Options, click theFDN Phone List. Click the trackball.Click Disable FDN Mode.I am not receiving SMS text messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your service plan supports sending and receiving SMS text messages.• Verify that there is sufficient space on your SIM card to receive SMS text messages. In theSMS options, set the Leave Messages On SIM Card field is set to No. Any SMS text67
messages on your SIM card are deleted after the device imports them to the SMS textmessage list.I cannot attach a file to an MMS message1. Try performing the following actions:• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gifor .midi file).• Verify that the file size does not exceed 300 KB.• Verify that the file is not copyright protected.• If MMS templates are available for your BlackBerry® device, use a blank template to composeyour MMS message.68
SMS messagesSMS text message basicsAbout SMS text messagesWith an SMS-compatible phone number, you can send and receive SMS text messages. An SMS-compatible number is a phone number that your wireless service provider enables for SMS.You can send SMS text messages to contacts who have SMS-compatible phone numbers. You can alsoforward SMS text messages as PIN or email messages.Find your SMS number1. Open the phone.The My Number field displays your phone number. If your BlackBerry® device is enabled for SMS textmessaging, this number is also your SMS number.Open a message1. In a message list, click a message.Note:  If your BlackBerry® device is integrated with more than one email account, you might be ableto open messages from the message list for a specific email account.Send an SMS text message1. In a message list, press the    key.2. Click Compose SMS.3. Perform one of the following actions:• If the contact is not in your address book, click [Use Once]. Type an SMS-compatible phonenumber (include the country code and area code) or an email address. Click the trackball.• If the contact is in your address book, click a contact.4. Type a message.5. Click the trackball.6. Click Send.Add a contact to an SMS text message1. When composing an SMS text message, press the Menu key.2. Click Add Recipient.Note:  You can send an SMS text message to up to ten recipients.69
Save a draft of a message1. When composing a message, click the trackball.2. Click Save Draft.Save a message1. In an open message, press the Menu key.2. Click Save.Reply to a message1. In an open message, click the trackball.2. Click Reply or Reply to All.Forward a message1. In an open message, press the Menu key.2. Click Forward or Forward As.Delete a message1. In an open message, click the trackball.2. Click Delete.Delete multiple messages1. In a message list, highlight a date field.2. Press the Menu key.3. Click Delete Prior.Note:  When your email messages are reconciled between your BlackBerry® device and your emailaccount, any email messages that you have deleted from your device using Delete Prior are not deletedfrom your email account.Delete the history from an SMS text message1. When replying to an SMS text message, press the Menu key.2. Click Remove History.Mark a message as opened or unopened1. In a message list, perform one of the following actions:• Highlight a message.  Press the Menu key. Click Mark Opened or Mark Unopened.• Highlight a date field. Press the Menu key. Click Mark Prior Opened.Search for text in a message, attachment, web page, or memo70
1. In a message, attachment, web page, or memo, press the Menu key.2. Click Find.3. Type the text.4. Press the Enter key.To search for the next instance of the text, press the Menu key. Click Find Next.View messages in a specific folder1. In a message list, press the Menu key.2. Click View Folder.3. Click a folder.Sent messagesResend a message1. In a sent message, press the Menu key.2. Perform one of the following actions:• To change the message, click Edit. Edit the message. Click the trackball. Click Send.• To change the recipients, click Edit. Highlight a contact.Press the Menu key. Click ChangeAddress. Click a new contact. Click the trackball. Click Send.• To resend the message without editing it, click Resend.Hide sent messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Hide Sent Messages field to Yes.5. Press the Menu key.6. Click Save.Note:  If you set your device to hide sent messages, sent messages continue to appear in SMS messagethreads.Cell broadcastingAbout cell broadcastingCell broadcasting enables wireless service providers to use SMS to send information to all BlackBerry®devices in a specified geographical area simultaneously. You can receive cell broadcast messages thatcontain a specific type of information by subscribing to a cell broadcast channel that provides that typeof information. Different cell broadcast channels deliver different cell broadcast messages. For example,one cell broadcast channel might deliver regular weather forecasts while another might deliver trafficreports.71
Cell broadcasting prerequisites• Verify that your wireless service provider supports this feature.• Verify that your wireless service provider has provided you with access to a cell broadcast channel.Turn on cell broadcasting1. In the device options, click Advanced Options.2. Click Cell Broadcast.3. Set the Cell Broadcasting Service field to On.4. Press the Menu key.5. Click Save.Note:  To turn off cell broadcasting, set the Cell Broadcasting Service field to Off. Some wirelessservice providers might use cell broadcast messages to manage certain services, such as preferred ratesbased on your location. Before you turn off cell broadcasting, determine whether your wireless serviceprovider uses cell broadcast messages to manage your services.Subscribe to a cell broadcast channel1. In the device options, click Advanced Options.2. Click Cell Broadcast.3. Highlight a channel.4. Press the Menu key.5. Click Add Channel.Stop receiving cell broadcast messages from a channelSome wireless service providers might use cell broadcast messages to manage certain services, suchas preferred rates based on your location. Before you stop receiving cell broadcast messages from achannel, verify that your wireless service provider does not manage your services using that channel.1. In the device options, click Advanced Options.2. Click Cell Broadcast.3. Highlight a channel.4. Press the Menu key.5. Perform one of the following actions:• To stop receiving messages from the channel, click Disable.• To delete the channel, click Delete Channel.Rename a cell broadcast channel1. In the device options, click Advanced Options.2. Click Cell Broadcast.3. Highlight a channel.4. Press the Menu key.72
5. Click Set Nickname.Set the display language for cell broadcast messages1. In the device options, click Advanced Options.2. Click Cell Broadcast.3. Click a language.Message settingsView an address instead of a display name1. In an open message, highlight a contact.2. Click the trackball.3. Click Show Address.To view the display name again, click the trackball. Click Show Name.Turn off AutoText for SMS text messages1. In the device options, click SMS.2. Set the Disable AutoText field to Yes.3. Press the Menu key.4. Click Save.View more of the SMS text message history1. In the device options, click SMS.2. Set the Number of Previous Items field.3. Press the Menu key.4. Click Save.Store SMS text messages on your SIM cardIf you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messagesafter the BlackBerry® device imports them to the message list.1. In the device options, click SMS.2. Set the Leave Messages On SIM Card field to Yes.3. Press the Menu key.4. Click Save.To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field toNo. Any SMS text messages on your SIM card are deleted after the BlackBerry device imports them tothe message list.Request delivery notification for all SMS text messages1. In the device options, click SMS.2. Set the Delivery Reports field to On.73
3. Press the Menu key.4. Click Save.Set the wireless network type you use to send SMS text messagesDepending on your wireless service provider, this option might not appear.1. In the device options, click SMS.2. Set the Network to Send Over field.3. Press the Menu key.4. Click Save.Set how long your service center stores SMS text messagesDepending on your wireless service provider, this option might not appear.1. In the device options, click SMS.2. Set the Validity Period field.3. Press the Menu key.4. Click Save.Message list settingsView more of the subject line for messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Perform one of the following actions:• Set the Display Message Header On field to 2 lines.• Set the Display Time and Display Name fields to No.5. Press the Menu key.6. Click Save.Turn off the prompt that appears before you delete items1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.2. Click Options.3. Set the Confirm Delete Option to No.4. Press the Menu key.5. Click Save.Hide the new or unopened message indicator1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Display Message Count field to None.74
5. Press the Menu key.6. Click Save.To show the number of unopened messages again, set the Display Message Count field to Unread.To show the new indicator and the number of unopened messages, set the Display Message Countfield to Unread and the Display New Message Indicator field to Yes.About multiple message listsYou can associate your BlackBerry® device with multiple email accounts. For example, you can associateyour device with your work email account and then associate your device with a personal email accountusing the BlackBerry Internet Service. When you do this, more than one message list might appear onyour device. You might be able to open messages from the specific message list for an email accountand send messages from your device using the address for that email account. You can also performother actions in a specific message list, such as delete and save messages and search for messages.You can also set up your device to have SMS and MMS messages in a separate message list.See the  BlackBerry Internet Service Online Help for more information on adding email accounts.Use one message list or multiple message listsBy default, your BlackBerry® device them determines whether SMS text messages appear in the samemessage list as email messages.1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Perform one of the following actions:• To use one message list for all messages, set the SMS and Email Inboxes field toCombined.• To separate SMS text messages from email messages, set the SMS and Email Inboxes fieldto Separate.5. Press the Menu key.6. Click Save.Set how long your device stores messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Keep Messages field.5. Press the Menu key.6. Click Save.To restore the messages, set the Keep Message field to a longer period of time. Any messages sent toyour device during that period of time appear in the message list.Block incoming messages75
If your organization has set a corporate encryption key for PIN messages, you can block only PINmessages that are sent to your device from outside your organization.1. In the device options, click Security Options.2. Click Firewall.3. Select the check box beside one or more message types.4. Press the Menu key.5. Click Save.Tip:  Blocked messages are counted as part of the data that you use in your wireless service providerplan. To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerrydevice and being counted in your data use, turn off forwarding in your BlackBerry Internet Serviceaccount. See the  BlackBerry Internet Service Online Help for more information.Reset a blocked message counter1. In the device options, click Security Options.2. Click Firewall.3. Highlight a message type.4. Press the Menu key.5. Click Reset Count or Reset All Counts.Message shortcutsCompose a message from a message list• To compose a message from a message list, press the comma (,) key.Reply to or forward a message• To reply to a message, press the exclamation point (!) key.• To reply to all, press the question mark (?) key.• To forward a message, press the period (.) key.View one type of message in a message list• To view received messages, press the Alt key and 3.• To view phone call logs, press the Alt key and the period (.) key.• To view voice mail messages, press the Alt key and 7.• To view SMS text messages, press the Alt key and the Question Mark (?) key.• To view all your messages again, press the Escape key.Move around a message list• To move up a message, press 2.• To move down a message, press 8.76
Message troubleshootingI cannot send messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, your device should send the messages when you return to awireless coverage area.• If the menu item for sending a message does not appear, verify that you have added an emailaddress or PIN for your contact.• If you created an email address or added an existing email address to your device using theemail setup web site, verify that you have received an activation message on your devicefrom the BlackBerry Internet Service. If you have not received an activation message (themessage might take a short period of time to arrive), use the email setup web site to send aservice book to your device.• If you have not received a registration message from the wireless network, register yourdevice. In the device options, click Advanced Options. Click Host Routing Table. Press theMenu key. Click Register Now.• Generate an encryption key.• Verify that data service is turned on.• Resend the message.I am not receiving messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, you should receive messages when you return to a wirelesscoverage area.• If you created an email address or added an existing email address to your device using theemail setup web site, verify that you have received an activation message on your devicefrom the BlackBerry Internet Service. If you have not received an activation message (themessage might take a short period of time to arrive), use the email setup web site to send aservice book to your device.• If you have not received a registration message from the wireless network, register yourdevice. In the device options, click Advanced Options. Click Host Routing Table. Press theMenu key. Click Register Now.• Verify that data services is turned on.• If you use email message filters, verify that your email message filter options are setcorrectly.• Verify that email message forwarding is turned on and that you have selected all the emailmessage folders, including your inbox folder, that you want to receive email messages from.I cannot file email messages• Try performing one of the following actions:77
• Verify that you have turned on wireless email reconciliation.• If wireless email reconciliation is not supported for your BlackBerry® device, verify that yourdevice is associated with an email account that uses the BlackBerry Enterprise Server orBlackBerry Desktop Redirector.• Verify that you have performed an initial email reconciliation with the BlackBerry DesktopSoftware so that the email message folders in your email application appear on your device.See the  BlackBerry Desktop Software Online Help for more information.I received notification of a new message, but no new messages appearin my message listIf you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives anew message from a folder in your email account other than your inbox, the message is filed and doesnot appear in a message list.Some messages no longer appear on my device• If your BlackBerry® device memory is full, your device deletes the oldest messages from amessage list. Messages saved on the device are not deleted.• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox& Handheld, email messages that you delete in the email account on your computer are alsodeleted on your device.A message or attachment is truncatedYour BlackBerry® device receives messages and attachments in sections. As you read the message orattachment, the next section should be sent to your device.1. If the message or attachment is truncated, try performing one of the following actions:• Verify that your device is connected to the wireless network.• Wait for several seconds. It might take a short period of time for your device to receive thenext section of the message or attachment.• If you see "More available" at the end of a message or attachment, press the Menu key. ClickMore or More All.Some email message folders appear dimmedIf you cannot forward email messages from a email message folder, the check box beside the folderappears dimmed.1. Try performing the following actions:• If your device is associated with an email account that uses BlackBerry Enterprise Serverversion 4.0 or later, the folders might become available after a short period of time.• In the message options, click Email Settings. Press the Menu key.Click FolderRedirection. Turn off wireless email reconciliation, and then turn it on again.The email message filters that I created are not working correctly1. Try performing the following actions:78
• Verify that you have turned on the email message filter.• Verify that the email message filters are listed in the order in which you want yourBlackBerry® device to apply them to messages.I cannot use a shortcut to view one type of message in a message listIf you switch BlackBerry® devices and you restore device data from your previous device to your currentdevice, the message list shortcuts for your previous device replace the message list shortcuts for yourcurrent device.1. To view the shortcuts for viewing one type of message in a message list, in a message list, pressthe Menu key. Click Search. Click the trackball. Click Recall.I cannot send SMS text messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, the message should be sent when you return to a wireless coveragearea.• Verify that your service plan supports sending and receiving SMS text messages.• Verify that fixed dialing number mode is turned off. In the phone, click Options, click theFDN Phone List. Click the trackball.Click Disable FDN Mode.I am not receiving SMS text messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your service plan supports sending and receiving SMS text messages.• Verify that there is sufficient space on your SIM card to receive SMS text messages. In theSMS options, set the Leave Messages On SIM Card field is set to No. Any SMS textmessages on your SIM card are deleted after the device imports them to the SMS textmessage list.I cannot attach a file to an MMS message1. Try performing the following actions:• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gifor .midi file).• Verify that the file size does not exceed 300 KB.• Verify that the file is not copyright protected.• If MMS templates are available for your BlackBerry® device, use a blank template to composeyour MMS message.79
MMS messagesMMS message basicsAbout MMS messagesWith an MMS-compatible number, you can send and receive MMS messages and attach multimedia filetypes, such as .jpg, .gif, .wbmp, .midi, .vcf (), or .vcs () content. You might also be able to send andreceive other types of audio files. An MMS-compatible number is a phone number that your wirelessservice provider enables for MMS.You can add one or more pictures that are not copyright protected to an MMS message, but the messagecannot exceed 300 KB.You can only send non-recurring appointments in MMS messages. If you attach a meeting, the attendeesare removed.MMS prerequisites• Verify that your BlackBerry® device supports MMS.• Verify that your wireless service provider plan includes MMS messaging.• Contact your system administrator or wireless service provider for more information.Find your MMS number• Open the phone.In the My Number field, your phone number appears. This number is also your MMS number.Open an MMS message1. In a message list, highlight an MMS message.2. Press the Menu key.3. Click Open.If MMS content does not appear when you open the message, press the Menu key. Click Retrieve.Save a draft of a message1. When composing a message, click the trackball.2. Click Save Draft.Send an MMS message1. In a message list, press the Menu key.80
2. Click Compose MMS.3. If MMS templates are available, click a template.4. Perform one of the following actions:• If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type anMMS-compatible phone number or an email address. Click the trackball.• If the contact is in your address book, click a contact. Click an email address or MMS-compatible phone number.5. Type a message.6. Press the Menu key.7. Click Send.Note:  Depending on your wireless service provider, MMS templates might be available for yourBlackBerry® device.Create a slide show in an MMS message1. When composing an MMS message, press the Menu key.2. Click Attach Picture or Attach Audio.3. Click a file.4. Repeat steps 1 through 3.5. To customize the slide show, perform one or more of the following actions:• To add text to a slide, highlight the empty field below the attachment. Type text .• To set how long a slide appears, set the Slide Duration field.• To move an item on a slide, click the item. Click Move Field. Roll the trackball.Record and send a voice noteYou can record and send voice notes that are are up to a minute long.1. In the Send Voice Note application, click OK.2. Record a voice note.3. To pause recording, click the trackball. To resume recording, click the Escape key.4. When you finish recording, click the trackball.5. Click Send as MMS.Set the importance level for a message1. When composing a message, press the Menu key.2. Click Options.3. Set the Importance field to High or Low.4. Press the Menu key.5. Click Save.Resend a message1. In a sent message, press the Menu key.2. Perform one of the following actions:• To change the message, click Edit. Edit the message. Click the trackball. Click Send.81
• To change the recipients, click Edit. Highlight a contact.Press the Menu key. Click ChangeAddress. Click a new contact. Click the trackball. Click Send.• To resend the message without editing it, click Resend.Save a message1. In an open message, press the Menu key.2. Click Save.Reply to a message1. In an open message, click the trackball.2. Click Reply or Reply to All.Forward an MMS messageYou cannot edit the content of an MMS message that you forward. You can only forward an MMS messagethat is not copyright protected.1. In an open message, click the trackball.2. Click Forward.Delete a message1. In an open message, click the trackball.2. Click Delete.Delete multiple messages1. In a message list, highlight a date field.2. Press the Menu key.3. Click Delete Prior.Note:  When your email messages are reconciled between your BlackBerry® device and your emailaccount, any email messages that you have deleted from your device using Delete Prior are not deletedfrom your email account.Mark a message as opened or unopened1. In a message list, perform one of the following actions:• Highlight a message.  Press the Menu key. Click Mark Opened or Mark Unopened.• Highlight a date field. Press the Menu key. Click Mark Prior Opened.Search for text in a message, attachment, web page, or memo1. In a message, attachment, web page, or memo, press the Menu key.2. Click Find.3. Type the text.4. Press the Enter key.82
To search for the next instance of the text, press the Menu key. Click Find Next.View messages in a specific folder1. In a message list, press the Menu key.2. Click View Folder.3. Click a folder.MMS message attachmentsAttach a media file to an MMS message1. When composing an MMS message, press the Menu key.2. Click Attach Picture or Attach Audio.3. Click a picture or audio file.Attach a contact or appointment to an MMS message1. When composing an MMS message, press the Menu key.2. Perform one of the following actions:• To attach a contact, click Attach Contact. Click a contact.• To attach an appointment, click Attach Appointment. Highlight an appointment. Press theMenu key. Click Continue.Save a picture attached to an MMS message1. In an open MMS message, click a picture.2. Click Save Picture.Add an appointment to your calendar from an MMS message1. In an open MMS message, click a vCalendar® attachment.2. Click View Appointment.3. Press the Menu key.4. Click Add To Calendar.Add a contact to your address book from an MMS message1. In an open MMS message, click a vCard® attachment.2. Click View Attachment.3. Press the Menu key.4. Click Add Contact.Message settings83
Request delivery or read notification for an MMS message1. When composing an MMS message, press the Menu key.2. Click Options.3. Perform one or more of the following actions:• To receive notification when the message is delivered to the recipient, set the ConfirmDelivery field to Yes.• To receive notification when the recipient opens the message, set the Confirm Read field toYes.4. Press the Menu key.5. Click Save.Request delivery or read notification for all MMS messages1. In the device options, click MMS.2. In the Notifications section, perform one of the the following actions:• To send delivery or read notification when a sender requests it, set the Allow DeliveryConfirmation and Allow Read Confirmation fields to Yes.• To request delivery or read notification when you send MMS messages, set the ConfirmDelivery and Confirm Read fields to Yes.3. Press the Menu key.4. Click Save.View an address instead of a display name1. In an open message, highlight a contact.2. Click the trackball.3. Click Show Address.To view the display name again, click the trackball. Click Show Name.View the size of an MMS message before sending it1. In an open message, press the Menu key.2. Click Options.The Estimated Size field displays the size of the MMS message.Set when you receive MMS messagesYou can set your BlackBerry® device to stop receiving MMS messages when roaming.1. In the device options, click MMS.2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.3. Press the Menu key.4. Click Save.Message list settings84
View more of the subject line for messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Perform one of the following actions:• Set the Display Message Header On field to 2 lines.• Set the Display Time and Display Name fields to No.5. Press the Menu key.6. Click Save.Hide the new or unopened message indicator1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Display Message Count field to None.5. Press the Menu key.6. Click Save.To show the number of unopened messages again, set the Display Message Count field to Unread.To show the new indicator and the number of unopened messages, set the Display Message Countfield to Unread and the Display New Message Indicator field to Yes.Turn off the prompt that appears before you delete items1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.2. Click Options.3. Set the Confirm Delete Option to No.4. Press the Menu key.5. Click Save.View messages in a specific folder1. In a message list, press the Menu key.2. Click View Folder.3. Click a folder.About multiple message listsYou can associate your BlackBerry® device with multiple email accounts. For example, you can associateyour device with your work email account and then associate your device with a personal email accountusing the BlackBerry Internet Service. When you do this, more than one message list might appear onyour device. You might be able to open messages from the specific message list for an email accountand send messages from your device using the address for that email account. You can also performother actions in a specific message list, such as delete and save messages and search for messages.You can also set up your device to have SMS and MMS messages in a separate message list.85
See the  BlackBerry Internet Service Online Help for more information on adding email accounts.Use one message list or multiple message listsBy default, your BlackBerry® device them determines whether SMS text messages appear in the samemessage list as email messages.1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Perform one of the following actions:• To use one message list for all messages, set the SMS and Email Inboxes field toCombined.• To separate SMS text messages from email messages, set the SMS and Email Inboxes fieldto Separate.5. Press the Menu key.6. Click Save.Set how long your device stores messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Keep Messages field.5. Press the Menu key.6. Click Save.To restore the messages, set the Keep Message field to a longer period of time. Any messages sent toyour device during that period of time appear in the message list.Hide sent messages1. In a message list, press the Menu key.2. Click Options.3. Click General Options.4. Set the Hide Sent Messages field to Yes.5. Press the Menu key.6. Click Save.Note:  If you set your device to hide sent messages, sent messages continue to appear in SMS messagethreads.Block MMS messages1. In the device options, click MMS.2. In the Message Filtering section, select the Reject Anonymous Messages check box or theReject Advertisements check box.3. Press the Menu key.4. Click Save.86
Block incoming messagesIf your organization has set a corporate encryption key for PIN messages, you can block only PINmessages that are sent to your device from outside your organization.1. In the device options, click Security Options.2. Click Firewall.3. Select the check box beside one or more message types.4. Press the Menu key.5. Click Save.Tip:  Blocked messages are counted as part of the data that you use in your wireless service providerplan. To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerrydevice and being counted in your data use, turn off forwarding in your BlackBerry Internet Serviceaccount. See the  BlackBerry Internet Service Online Help for more information.Reset a blocked message counter1. In the device options, click Security Options.2. Click Firewall.3. Highlight a message type.4. Press the Menu key.5. Click Reset Count or Reset All Counts.Message shortcutsCompose a message from a message list• To compose a message from a message list, press the comma (,) key.Reply to or forward a message• To reply to a message, press the exclamation point (!) key.• To reply to all, press the question mark (?) key.• To forward a message, press the period (.) key.View one type of message in a message list• To view received messages, press the Alt key and 3.• To view phone call logs, press the Alt key and the period (.) key.• To view voice mail messages, press the Alt key and 7.• To view SMS text messages, press the Alt key and the Question Mark (?) key.• To view all your messages again, press the Escape key.Move around a message list• To move up a message, press 2.87
• To move down a message, press 8.Message troubleshootingI cannot send messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, your device should send the messages when you return to awireless coverage area.• If the menu item for sending a message does not appear, verify that you have added an emailaddress or PIN for your contact.• If you created an email address or added an existing email address to your device using theemail setup web site, verify that you have received an activation message on your devicefrom the BlackBerry Internet Service. If you have not received an activation message (themessage might take a short period of time to arrive), use the email setup web site to send aservice book to your device.• If you have not received a registration message from the wireless network, register yourdevice. In the device options, click Advanced Options. Click Host Routing Table. Press theMenu key. Click Register Now.• Generate an encryption key.• Verify that data service is turned on.• Resend the message.I am not receiving messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, you should receive messages when you return to a wirelesscoverage area.• If you created an email address or added an existing email address to your device using theemail setup web site, verify that you have received an activation message on your devicefrom the BlackBerry Internet Service. If you have not received an activation message (themessage might take a short period of time to arrive), use the email setup web site to send aservice book to your device.• If you have not received a registration message from the wireless network, register yourdevice. In the device options, click Advanced Options. Click Host Routing Table. Press theMenu key. Click Register Now.• Verify that data services is turned on.• If you use email message filters, verify that your email message filter options are setcorrectly.• Verify that email message forwarding is turned on and that you have selected all the emailmessage folders, including your inbox folder, that you want to receive email messages from.I cannot file email messages88
• Try performing one of the following actions:• Verify that you have turned on wireless email reconciliation.• If wireless email reconciliation is not supported for your BlackBerry® device, verify that yourdevice is associated with an email account that uses the BlackBerry Enterprise Server orBlackBerry Desktop Redirector.• Verify that you have performed an initial email reconciliation with the BlackBerry DesktopSoftware so that the email message folders in your email application appear on your device.See the  BlackBerry Desktop Software Online Help for more information.I received notification of a new message, but no new messages appearin my message listIf you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives anew message from a folder in your email account other than your inbox, the message is filed and doesnot appear in a message list.Some messages no longer appear on my device• If your BlackBerry® device memory is full, your device deletes the oldest messages from amessage list. Messages saved on the device are not deleted.• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox& Handheld, email messages that you delete in the email account on your computer are alsodeleted on your device.A message or attachment is truncatedYour BlackBerry® device receives messages and attachments in sections. As you read the message orattachment, the next section should be sent to your device.1. If the message or attachment is truncated, try performing one of the following actions:• Verify that your device is connected to the wireless network.• Wait for several seconds. It might take a short period of time for your device to receive thenext section of the message or attachment.• If you see "More available" at the end of a message or attachment, press the Menu key. ClickMore or More All.Some email message folders appear dimmedIf you cannot forward email messages from a email message folder, the check box beside the folderappears dimmed.1. Try performing the following actions:• If your device is associated with an email account that uses BlackBerry Enterprise Serverversion 4.0 or later, the folders might become available after a short period of time.• In the message options, click Email Settings. Press the Menu key.Click FolderRedirection. Turn off wireless email reconciliation, and then turn it on again.The email message filters that I created are not working correctly89
1. Try performing the following actions:• Verify that you have turned on the email message filter.• Verify that the email message filters are listed in the order in which you want yourBlackBerry® device to apply them to messages.I cannot use a shortcut to view one type of message in a message listIf you switch BlackBerry® devices and you restore device data from your previous device to your currentdevice, the message list shortcuts for your previous device replace the message list shortcuts for yourcurrent device.1. To view the shortcuts for viewing one type of message in a message list, in a message list, pressthe Menu key. Click Search. Click the trackball. Click Recall.I cannot send SMS text messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, the message should be sent when you return to a wireless coveragearea.• Verify that your service plan supports sending and receiving SMS text messages.• Verify that fixed dialing number mode is turned off. In the phone, click Options, click theFDN Phone List. Click the trackball.Click Disable FDN Mode.I am not receiving SMS text messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your service plan supports sending and receiving SMS text messages.• Verify that there is sufficient space on your SIM card to receive SMS text messages. In theSMS options, set the Leave Messages On SIM Card field is set to No. Any SMS textmessages on your SIM card are deleted after the device imports them to the SMS textmessage list.I cannot attach a file to an MMS message1. Try performing the following actions:• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gifor .midi file).• Verify that the file size does not exceed 300 KB.• Verify that the file is not copyright protected.• If MMS templates are available for your BlackBerry® device, use a blank template to composeyour MMS message.90
TypingTyping input methodsAbout typing input methodsYou can type on your BlackBerry® device using the SureType™ input method or the multi-tap inputmethod.SureType technology combines a traditional phone number key layout with a familiar computer styleletter layout to provide a comfortable typing and dialing experience.When you use SureType technology, you press the letter key for each letter in a word once. For example,to type run, you would press the    key once, the     key once and the     key once. As youtype, a list of possible letter combinations and words appear on the screen. SureType technology selectsletter combinations or words from the list based on context. If you try to type a word or lettercombination (for example, a web address or an abbreviation) that SureType technology does notrecognize, you can use the list that appears on the screen to build the word letter by letter. SureTypetechnology "learns" new words or letter combinations that you type and adds them to your custom wordlist.When you use multi-tap, you press a letter key once to type the first letter on the key and twice to typethe second letter. For example, to type run, you would press the    key twice, the     key once,and the     key twice.SureType technology is the default typing input method for most fields. Multi-tap is the default for phonenumber and password fields.Type text using SureType technology1. Press the letter key for each letter in a word until you have typed the entire word.If your BlackBerry® device does not recognize the word that you have typed, perform one of thefollowing actions:• To highlight an item in the list that appears when you type, roll the trackball.• To select a highlighted item from the list that appears when you type and continue typing thesame word, press the     key.• To select a highlighted item from the list that appears when you type and start a new word,press the     key.Type text using multi-tap• To type the first letter on a key, press the letter key once.• To type the second letter on a key, press the letter key twice.91
Switch typing input methods1. In the device options, click Language.2. Perform one of the following actions:• To use the multi-tap typing input method, set the Input Language field to <Language>Multitap.• To use the SureType™ typing input method, set the Input Language field to<Language>.3. Press the Menu key.4. Click Save.Switch typing input methods when typing• To switch between the SureType™ typing input method and the multi-tap typing input methodwhen typing, press the Menu key. Click Enable Multitap or Enable SureType.About typing input languagesYou can set a typing input language to use when you type. This setting is different from the displaylanguage. When you set a typing input language, AutoText and other typing settings change to theselected language. For example, you might use your BlackBerry® device in French, but type messagesin English.The typing input language also controls whether your device uses the multi-tap or the SureType™ inputmethod.If the typing input language of your device is different from the display language of your device, arectangle with the short form of the current typing input language appears in the list that appears whenyou type.Set the typing input languageVerify that your BlackBerry® Device Software supports multiple languages. Contact your systemadministrator or wireless service provider for more information.1. In the device options, click Language.2. Set the Input Language field.3. Press the Menu key.4. Click Save.Typing basicsType a symbol1. Press the Symbol key. To view more symbols, press the Symbol key again.2. Type the letter that appears below the symbol.92
Type an accent or special character1. To type an accented or special character, hold the letter key and roll the trackball to the left orright. Click a selected character.Create a link for a PIN1. When typing text, type pin: before typing the PIN.Cut or copy text1. With text selected, click the trackball.2. Click Cut or Copy.Paste text1. Place the cursor where you want to insert the cut or copied text.2. Click the trackball.3. Click Paste.Clear a field1. When typing text, press the Menu key.2. Click Clear Field.Highlight a line of text1. Place the cursor where you want to highlight the line of text.2. Press the Menu key.3. Click Select.4. Roll the trackball.Highlight text character by character1. Place the cursor where you want to highlight the text.2. Press the Menu key.3. Click Select.4. Roll the trackball.Cancel a text selection1. With text selected, click the trackball.2. Click Cancel Selection.Set the cursor speed1. In the device options, click Screen/Keyboard.2. Set the Key Rate field.93
3. Press the Menu key.4. Click Save.Turn on key tones1. In the device options, click Screen/Keyboard.2. Set the Key Tone field to On.3. Press the Menu key.4. Click Save.Set the trackball sensitivityYou can change how the trackball responds to your touch. A high sensitivity level requires less pressurethan a lower sensitivity level.1. In the device options, click Screen/Keyboard.2. Set the Horizontal Sensitivity and Vertical Sensitivity fields.3. Press the Menu key.4. Click Save.Turn off trackball sounds1. In the device options, click Screen/Keyboard.2. Set the Audible Roll field to Mute.3. Press the Menu key.4. Click Save.AutoTextAbout AutoTextAutoText is designed to replace specific text that you type with predefined AutoText entries. If you typetext that can be replaced with an AutoText entry, the text changes after you press the Space key.Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example,AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or forabbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.Create an AutoText entry1. In the device options, click AutoText.2. Press the Menu key.3. Click New.4. In the Replace field, type the text to replace.5. In the With field, perform one of the following actions:• Type replacement text.94
• To insert a macro (for example, the current date or time), press the Menu key. Click InsertMacro.6. In the Using field, perform one of the following actions:• To capitalize the entry exactly as you typed it, click Specified Case.• To capitalize the entry according to the context, click SmartCase.7. Set the language.8. Press the Menu key.9. Click Save.Change an AutoText entry1. In the device options, click AutoText.2. Click an AutoText entry.3. Change the AutoText entry.4. Click the trackball.5. Click Save.Delete an AutoText entry1. In the device options, click AutoText.2. Highlight an AutoText entry.3. Press the Menu key.4. Click Delete.Undo an AutoText change1. Press the Backspace/Delete key twice.Turn off AutoText for SMS text messages1. In the device options, click SMS.2. Set the Disable AutoText field to Yes.3. Press the Menu key.4. Click Save.Word listAbout the custom word listIf you type a word or letter combination that the BlackBerry® device does not recognize, the deviceadds the word or letter combination to the custom word list. You can also add words or lettercombinations manually to the custom word list.The device deletes words from the custom word list if you do not use them.95
Add a custom word list item1. In the device options, click Custom Wordlist.2. Press the Menu key.3. Click New.4. Type a word or letter combination.5. Click the trackball.6. Click Save.Change a custom word list item1. In the device options, click Custom Wordlist.2. Click an entry.3.4. Change the custom word list item.5. Click the trackball.6. Click Save.7. Press the Menu key.8. Click Close.Delete a custom word list item1. In the device options, click Custom Wordlist.2. Highlight an entry.3. Press the Menu key.4. Click Delete.Delete all custom word list items1. In the device options, click Custom Wordlist.2. Highlight an entry.3. Press the Menu key.4. Click Clear Custom Wordlist.Stop displaying contacts in the list that appears when you typeBy default, your BlackBerry® device is designed to recognize contacts when you type them.1. In the device options, click Language.2. Click Input Options.3. Set the Use Address Book as Data Source field to Off.4. Press the Menu key.5. Click Save.Stop adding items to the custom word list automatically1. In the device options, click Language.2. Click Input Options.96
3. Set the Auto Word Learning and Automatic Word Learning from Messages fields to Off.4. Press the Menu key.5. Click Save.Typing shortcutsType a symbol or a special character• To type the alternate character on a key, hold the Alt key and press the character key.• To type an accented or special character, hold the letter key and roll the trackball. Click a selectedcharacter.• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again.Type the letter that appears below the symbol.Insert a period• To insert a period, press the Space key twice. The next letter is capitalized.Capitalize a letter• To capitalize a letter, hold the letter key until the capitalized letter appears.Turn on or turn off NUM lock• To turn on NUM lock, hold the Shift key and press the Alt key.• To turn off NUM lock, press the Alt key.Insert a period or at sign in an email address field• To insert the at sign (@) and periods in an email address field, press the Space key.Type in a number or password field• To type a number in a number field, press a number key. You do not need to press the Alt key.• To type a number in a password field, hold the Alt key and press the number key.• To type a letter in a number field, hold the Alt key and use the multi-tap typing input method.Switch typing input languagesOn the Language screen, set the Use Input Method Shortcut field to Yes.• To switch typing input languages, hold the Alt key and press the Enter key. Select a language andrelease the Alt key.Highlight text• To highlight a line of text, press the Shift key and roll the trackball.• To highlight text character by character, hold the Shift key and roll the trackball left or right.97
• To cancel a text selection, press the Escape key.Cut, copy, or paste text• To cut selected text, press the Shift key and the Backspace/Delete key.• To copy the selected text, press the Alt key and click the trackball.• To paste selected text, press the Shift key and click the trackball.Typing troubleshootingSureType technology does not recognize a wordUse the list that appears when you type to help you build words that SureType™ technology does notrecognize.1. Press the first letter key once. Highlight a letter in the list. Press the subsequent letter key.Highlight the letter combination that you want to type. Click the trackball. Continue to type theword.I cannot type a password1. Verify that you are using the multi-tap typing method.98
SearchAbout searchIn a message list, you can search using criteria that you set and you can save the search criteria forfuture use. You can also search for contacts or search for all messages that contain the same subject.You can use the search application to search messages, tasks, memos, contacts, and calendar entrieson your BlackBerry® device. You can also manage tasks, memos, contacts, and calendar entries fromthe search results list.Search for messagesYou can save your search criteria so that you can repeat your search at another time.1. In a message list, press the Menu key.2. Click Search.3. Set the search criteria.4. Click the trackball.5. Perform one of the following actions:• To save the search criteria, click Save. Add a title. Click the trackball. Click Save.• To search the message list without saving your search criteria, click Search.To stop a search, press the Escape key.Search criteriaName:Specify one or more contacts or email addresses that the search should find in messages. You canalso specify part of the name to widen the search.In:Specify in which address field the search should find the name.Subject:Type text that the search should find in the subject of messages.Message:Type text that the search should find in the body of messages.Service:If your BlackBerry® device is associated with more than one email account, specify the type of emailaccount from which the search should find messages.Folder:Specify the folders in which the search should find messages.Show:99
Specify the types of messages that the search should find.Type:Specify which messages the search should find.View a list of saved searches1. In a message list, press the Menu key.2. Click Search.3. Press the Menu key.4. Click Recall.Change a saved search1. In a message list, press the Menu key.2. Click Search.3. Press the Menu key.4. Click Recall.5. Highlight a search.6. Press the Menu key.7. Click Edit Search.8. Edit the search criteria.9. Press the Menu key.10. Click Save.Delete a saved search1. In a message list, press the Menu key.2. Click Search.3. Press the Menu key.4. Click Recall.5. Highlight a search.6. Press the Menu key.7. Click Delete Search.Search for messages by contact or subject1. In a message list, highlight a message.2. Press the Menu key.3. Click one of the following menu items:•Search Sender•Search Recipient•Search Subject100
Search for text in a message, attachment, web page, ormemo1. In a message, attachment, web page, or memo, press the Menu key.2. Click Find.3. Type the text.4. Press the Enter key.To search for the next instance of the text, press the Menu key. Click Find Next.Search for organizer data and messages that containspecific information1. In the search application, perform one or more of the following actions:• In the Text field, type text or a phone number to search for.• In the Name field, type a contact name to search for.2. Select one or more applications.3. Press the Menu key.4. Click Search.Note:  If you type more than one word in the Text or Name fields, only items that contain all the wordsappear.The BlackBerry® device does not search file attachments if you search messages.To stop a search, press the Escape key.Search shortcutsSearch for a contact in a list of contacts• To search for a contact in a list of contacts, type the contact name or initials separated by a space.Search for text in an attachment• To search for text in an attachment, press the exclamation point (!) key.View the criteria of your last search• To view the criteria of your last search, in the list of searches, press the Menu key.Click Last.101
AttachmentsAttachment basicsAbout attachmentsYou can view several types of file attachments on your BlackBerry® device,including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can alsoview .bmp, .gif, .jpg, .png, .tif, and .wmf picture attachments.You can play .wav file attachments on your device.In a message list, a paper clip icon appears beside messages with attachments.If you save a message which contains an attachment that you have viewed, the attachment remains inthe device memory until the message is deleted.Attachment viewing prerequisites• To view document and spreadsheet attachments, verify that your BlackBerry® device is associatedwith an email account that uses BlackBerry Enterprise Server version 3.6 or later for Microsoft®Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®,BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise® , or the BlackBerryInternet Service.• To view .zip, .htm, or.html attachments, verify that your device is associated with an email accountthat uses BlackBerry Enterprise Server version 3.6 Service Pack 1 or later for Microsoft Exchange,BlackBerry Enterprise Server version 2.2 Service Pack 1 or later for IBM Lotus Domino, BlackBerryEnterprise Server version 4.0 for Novell GroupWise, or the BlackBerry Internet Service.• To view presentation slides, verify that your device is associated with an email account that usesBlackBerry Enterprise Server version 4.0 Service Pack 3 or later.• Contact your system administrator or wireless service provider for more information.Open an attachment1. In a message, click the trackball.2. Click Open Attachment.3. Perform one of the following actions:• To open a table of contents for the file attachment, click Table of Contents.• To open the file attachment, click Full Content.Follow a link in an attachment102
Some attachments might contain links to embedded content, such as tables, pictures, footnotes, textboxes, or comments.1. When viewing an attachment, click a content link.To return to the attachment, press the Escape key.View properties of an attachmentYou can view the size, author, publication date, and other attachment properties.1. In an attachment, highlight the file names.2. Press the Menu key.3. Perform one of the following actions:• If you have opened the complete file attachment, click View Info.• If you have not opened the complete file attachment, click Retrieve Info.Set font options for an attachment1. In an attachment, press the Menu key.2. Click Options.3. Set the Font Family, Font Size, and Reflect Original Font fields.4. Press the Menu key.5. Click Save.Set the amount of memory available for attachments1. In a message, click an attachment.2. Click Open Attachment.3. Press the Menu key.4. Click Options.5. Set the Cache Size field.6. Press the Menu key.7. Click Save.Search for text in a message, attachment, web page, or memo1. In a message, attachment, web page, or memo, press the Menu key.2. Click Find.3. Type the text.4. Press the Enter key.To search for the next instance of the text, press the Menu key. Click Find Next.Document attachmentsType a password for a password-protected .pdf file attachment103
You can open password protected .pdf files created with Adobe®  Acrobat®  4.0 or earlier.1. Highlight the attachment.2. Press the Menu key.3. Click Password.4. Type the password.5. Click the trackball.View a table in a document1. In a document, click a table link.View tracked changes in a document1. In a document, press the Menu key.2. Click Show Changes.To hide tracked changes, press the Menu key. Click Hide Changes.Spreadsheet attachmentsSet display options for a spreadsheet attachment1. In a spreadsheet cell, press the Menu key.2. Click Options.3. Perform one or more of the following options:• To show the gridlines in a spreadsheet, set the Show Gridlines field to Yes.• To label spreadsheet rows with numbers and columns with letters, set the Display Labelsfield to Yes.4. Press the Menu key.5. Click Save.Move to a specific cell1. In a spreadsheet, click the trackball.2. Click Go to Cell.3. Type the cell coordinates.4. Click the trackball.View the content of a cell1. In a spreadsheet, click a cell.Switch worksheetsVerify that you have opened the full content of the attachment.1. In a spreadsheet, press the Menu key.2. Perform one of the following actions:• To view the next worksheet, click Next Sheet.104
• To view the previous worksheet, click Prev Sheet.Switch to a specific worksheetVerify that you have opened the full content of the attachment.1. In a spreadsheet, press the Menu key.2. Click Table of Contents.3. Highlight a worksheet.4. Press the Menu key.5. Perform one of the following actions:• If the worksheet has been retrieved (underlined with a solid line), click View.• If the worksheet has not been retrieved (underlined with a dashed line), click Retrieve.View a list of worksheetsVerify that you have opened the full content of the attachment.1. In a spreadsheet, press the Menu key.2. Click Table of Contents.Change the size of a column1. In a spreadsheet, perform one of the following actions:• To change the size of one column, click the column label. Click a size.• To show all the text in the column, click the column label. Click Fit.• To change the size of all the columns in the spreadsheet, click the unmarked column label inthe top left corner of the spreadsheet. Click a size.• To change the default column size for all spreadsheets, press the Menu key.Click Options.Set the Column Width field.Media attachmentsMove to a specific page of a multi-page picture1. In a multi-page picture, press the Menu key.2. Click Table of Contents.3. Highlight a page.4. Press the Menu key.5. Perform one of the following actions:• If the page has been retrieved (underlined with a solid line), click View.• If the page has not been retrieved (underlined with a dashed line), click Retrieve.Switch pages in a multi-page picture attachmentVerify that you have opened the full content of the attachment.1. In a multi-page picutre, press the Menu key.2. Perform one of the following actions:105
• To view the next slide, click Next Page.• To view the previous slide, click Prev Page.View a list of pictures in a multi-page picture attachment1. Click Table of Contents.Enhance a picture attachment1. In a picture attachment, press the Menu key.2. Perform one of the following actions:• To view the picture in more detail after zooming in, click Enhance.• To view the picture at a higher resolution, click Full Image.Reopen a picture attachment1. In a message, click the picture attachment.Play a .wav attachmentVerify that your device is associated with an email account that uses BlackBerry Enterprise Serverversion 4.1 Service Pack 2 or later.1. Open the .wav file.2. Press the Menu key.3. Click Play.Presentation attachmentsPresentation viewing prerequisites• To view more than the text of a Microsoft® PowerPoint® presentation, verify that your emailaddress is associated with an email account that uses BlackBerry Enterprise Server version 4.0Service Pack 3 or later.Switch presentation views1. In a Microsoft® PowerPoint® presentation attachment, press the Menu key.2. Perform one of the following actions:• To view the presentation in its original format, click View Slides.• To view text only, click View Text.• To view text and slides, click View Both.View a presentation as a slide showVerify that you have opened the full content of the attachment.1. In a Microsoft® PowerPoint® presentation, press the Menu key.106
2. Click Slide Show.Switch slides1. When viewing a presentation in slide show view, press the Menu key.2. Perform one of the following actions:• To view the next slide, click Next Slide.• To view the previous slide, click Prev Slide.Stop a slide show1. In a slide show, press the Menu key.2. Click Close.Rotate a slide1. In a presentation, in slide view or text and slide view, click a slide.2. Click Rotate.Zoom in to or out from a slide1. In a presentation, in slide view or text and slide view, click a slide.2. Click View.3. Press the Menu key.4. Click Zoom or Zoom All.To zoom back to the original picture size, press the Menu key. Click Zoom 1:1.Save a slide1. In a presentation, in slide view or text and slide view, click a slide.2. Press the Menu key.3. Click Save Image.4. Type a file name.5. Click Save.vCard attachmentsAbout vCard contact attachmentsvCard® (.vcf files) contact attachments contain information for a specific contact. When you add avCard contact attachment to your email message, recipients of your message can view and add yourcontact information to their BlackBerry® device address books. When you open a message that containsa vCard contact attachment, a book icon appears at the bottom of the message with the name of theattached contact.107
Open a vCard contact attachment1. In a message, click a vCard® contact attachment.Add a contact to your address book from a vCard contact attachment1. In a vCard® contact attachment, press the Menu key.2. Perform one of the following actions:• To add the contact to your address book, click Add to Address Book.• To update the contact in your address book, click Update Address.Attachment shortcutsSearch for text in an attachment• To search for text in an attachment, press the exclamation point (!) key.Switch between the table of contents and full content of a documentattachment• To switch between the table of contents and full content of a document attachment, press theperiod (.) key.Change the size of a column in a spreadsheet• To change the column size, press the at sign (@) key.Move to a specific cell in a spreadsheet• To move to a specific cell in a spreadsheet, press the Question Mark (?) key.View the content of a cell in a spreadsheet• To view the content of a cell in a spreadsheet, press the Space key.Rotate a picture• To rotate a picture, press the comma (,) key.Zoom in to or out from a picture• To zoom in to a picture, press 3.• To zoom out from a picture, press 9.• To zoom to the original picture size, press 5.View a presentation as a slide show108
• To view a presentation as a slide show, press the Question Mark (?) key.Move to the next or previous item• To move to the next item, press 6.• To move to the previous item, press 4.Stop a slide show• To stop a slide show, hold the Escape key.Switch presentation views• To switch presentation views, press the at sign (@) key.Attachment troubleshootingA skipped content bar appears in a documentMore attachment content is available for you to retrieve from the messaging server to your BlackBerry®device.1. To retrieve the content, click the skipped content bar.A message or attachment is truncatedYour BlackBerry® device receives messages and attachments in sections. As you read the message orattachment, the next section should be sent to your device.1. If the message or attachment is truncated, try performing one of the following actions:• Verify that your device is connected to the wireless network.• Wait for several seconds. It might take a short period of time for your device to receive thenext section of the message or attachment.• If you see "More available" at the end of a message or attachment, press the Menu key. ClickMore or More All.109
SynchronizationAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (tasks, calendarentries, contacts, and memos) between your BlackBerry® device and the email application on yourcomputer over the wireless network.The wireless email reconciliation feature is designed to reconcile email messages between your deviceand the email account on your computer over the wireless network. When you file or delete messageson your device, these messages should be filed or deleted in your email account. Likewise, any changesthat you make to messages in the email account on your computer should be reflected on your device.If wireless data synchronization or wireless email reconciliation is not available on your device or youhave turned them off, you can use the BlackBerry Desktop Software. See the BlackBerry DesktopSoftware Online Help for more information.Wireless email reconciliation prerequisites• If your BlackBerry® device is associated with the BlackBerry Internet Service, verify that yourwireless service provider supports this feature.• If your device is associated with an email account that uses the BlackBerry Enterprise Server, verifythat the email account uses BlackBerry Enterprise Server version 3.6 or later for Microsoft®Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, orBlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise® .Reconcile email messages over the wireless networkSet the Wireless Reconcile option for each email address that you have associated with yourBlackBerry® device.1. In the messages options, click Email Reconciliation.2. Set the Wireless Reconcile field to On.3. Press the Menu key.4. Click Save.To turn off email reconciliation, set the Wireless Reconcile field to Off.Delete email messages over the wireless networkSet the Delete On option for each email address that you have associated with your BlackBerry®device.1. In a message list, click Options.2. Click Email Reconciliation.110
3. Set the Delete On field.4. Press the Menu key.5. Click Save.It takes a short period of time for messages to be delivered over the wireless network.To delete messages on your device only, set the Delete On field to Handheld.Wireless data synchronization prerequisites• Verify that you have synchronized personal data using the BlackBerry® Desktop Software beforeyou turn on wireless data synchronization. See the  BlackBerry Desktop Software Online Help formore information.• If you want to turn on wireless synchronization for tasks, contacts, or memos, verify that yourBlackBerry device is associated with an email account that uses BlackBerry Enterprise Serverversion 4.0 or later.• If you want to turn on wireless synchronization for calendar entries, verify that your device isassociated with an email account that uses BlackBerry Enterprise Server version 2.1 or later.Synchronize organizer data over the wireless network1. In the task list, memo list, address book, or calendar, press the Menu key.2. Click Options.3. Set the Wireless Sychronization field to Yes.4. Press the Menu key.5. Click Save.To stop synchronizing organizer data over the wireless network, set the the WirelessSynchronization field to No.About synchronization conflictsA conflict in your organizer data might occur if you edit the same item on your BlackBerry® device andin your email application before synchronization occurs.If you turn on wireless data synchronization, the information in your email application shouldautomatically take precedence over the data on your device when a conflict occurs. If you turn offwireless data synchronization and make changes to organizer data in your email application and on thedevice, the conflicting information on the device is replaced by the information in your email applicationwhen you turn on wireless data synchronization again. If you want to select manually how conflicts arehandled, synchronize your device using the BlackBerry Desktop Software before you turn on wirelessdata synchronization. See the BlackBerry Desktop Software Online Help for more information.Manage synchronization conflictsSet the On Conflicts option for each email address that you have associated with your BlackBerry®device.111
1. In a message list, press the Menu key.2. Click Options.3. Click Email Reconciliation.4. Set the On Conflicts field.5. Press the Menu key.6. Click Save.About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software, you can backup and restore most BlackBerrydevice data, including messages, organizer data, fonts, saved searches, and browser bookmarks at anytime using the Backup and Restore tool. See the  BlackBerry Desktop Software Online Help for moreinformation.If your device is integrated with an account that uses BlackBerry Enterprise Server version 4.0 or laterand you switch to a different BlackBerry device, load new BlackBerry Device Software, or delete yourdevice data, synchronized organizer data might be restored to your device using the EnterpriseActivation feature. To use the Enterprise Activation feature, your system administrator must provide youwith an enterprise activation password. Contact your system administrator for more information.Wireless data restoration prerequisites• Verify that your BlackBerry® device is associated with BlackBerry Enterprise Server version 4.0 orlater.• Verify that your system administrator has provided you with an enterprise activation password.• Verify that your device is connected to the wireless network.Delete all device dataVerify that you have a backup copy of your device data.CAUTION:  If you have turned on content protection and you delete all data from your BlackBerry®device, the process might take up to an hour. After you have started the delete process, you cannotstop it. If you reset your device, the process continues after the device restarts.1. In the device options, click Security Options .2. Click General Settings.3. Press the Menu key.4. Click Wipe Handheld.5. Click Continue.6. Type blackberry.112
Empty the deleted items folder on your computer from yourdeviceVerify that your BlackBerry® device is associated with an email account that uses BlackBerry EnterpriseServer version 3.6 for Microsoft® Exchange, with wireless email reconciliation turned on.1. In a message list, press the Menu key.2. Click Options.3. Click Email Reconciliation.4. Press the Menu key.5. Click Purge Deleted Items.6. Click Yes.Synchronization troubleshootingEmail messages are not reconciling over the wireless network1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Initiate email reconciliation. In a message list, press the Menu key. Click Reconcile Now.I am not receiving email messages from personal folders on mycomputerIf your BlackBerry® device is associated with a Microsoft® Outlook® email account, your emailmessages in personal folders can only be reconciled using the BlackBerry Desktop Software. See theBlackBerry Desktop Software Online Help for more information.Email messages are not being deleted over the wireless network1. Try performing one of the following actions• If you have deleted multiple email messages using Delete Prior, the email messages are notdeleted during wireless email reconciliation. Select a group of messages and press theBackspace/Delete key.• Verify that you have set the Delete On field to Mailbox & Handheld.Organizer data is not synchronizing over the wireless network1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless data synchronization is turned on in the calendar, address book, task list,and memo list.113
Some characters in calendar entries do not appear correctly aftersynchronizationIf you create calendar entries on your BlackBerry® device that contian special characters or accents,your computer might not support these characters.1. On your computer, verify that you have the correct default code page set and that you have properfont support installed on your computer. See the documentation for the operating system on yourcomputer for more information.Custom address book field data is not appearing on my computerYou can only synchronize the information in a custom address book field with a text field in the emailapplication on your computer. For example, you cannot add a contact's birthday to a custom addressbook field on your BlackBerry® device and synchronize it with the email application on your computer.The birthday field is a date field in the email application on your computer.114
BrowserBrowser basicsAbout browser configurationsThe browser on your BlackBerry® device supports multiple browser configurations for optimizing yourbrowsing experience.The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser. Ifyour BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server,you can use the BlackBerry Browser configuration to browse the Internet and your organization'sintranet. If your BlackBerry device is associated with an email account that uses BlackBerry EnterpriseServer version 4.1 or later, you can use the BlackBerry Browser configuration toview .doc, .pdf, .txt, .wpd, and .xls files in the browser. If you use the BlackBerry Browser configuration,you might not be able to change some browser options.The Internet Browser configuration also optimizes the appearance of HTML web pages in the browser.You can use the Internet Browser configuration to access web pages that allow you to subscribe toBlackBerry web push services, or access ring tones. Depending on your wireless service provider, theInternet Browser configuration might not be available on your device or might use a different name.Contact your wireless service provider for more information about the Internet Browser configuration.The WAP Browser configuration optimizes the appearance of WML web pages in the browser. You canuse the WAP Browser configuration to access web pages from your wireless service provider that allowyou to configure your account information and subscribe to services such as voice mail.BlackBerry Browser prerequisites• Verify that your BlackBerry® device is associated with an email account that uses BlackBerryEnterprise Server version 3.5 or later for Microsoft® Exchange, BlackBerry Enterprise Serverversion 2.2 for IBM® Lotus® Domino®, or BlackBerry Enterprise Server version 4.0 for Novell®GroupWise® .Visit a web page1. In the browser, press the    key.2. Click Go To.3. Perform one of the following actions:• Type a web address. Press the    key.• Highlight a web address. Press the     key.115
• Highlight a web address. Press the     key. Click Edit. Change the web address. Pressthe    key.4. Click OK.Follow a link1. Click a link.Move back or forward a web page1. On a web page, press the Menu key.2. Click Back or Forward.View a thumbnail version of a web page1. On a web page, press the Menu key.2. Click Preview Mode.Move to a section of a long web page quickly1. In a thumbnail version of the web page, position your cursor on the location of the web page youwant to view.2. Press any key to close the thumbnail.Move through a web page line by line1. On a web page, press the Menu key.2. Click Select Mode.To select only links and fields as you move through a web page, press the Menu key. Click ViewMode.Search for text in a message, attachment, web page, or memo1. In a message, attachment, web page, or memo, press the Menu key.2. Click Find.3. Type the text.4. Press the Enter key.To search for the next instance of the text, press the Menu key. Click Find Next.Refresh a web page1. On a web page, press the Menu key.2. Click Refresh.View a list of web pages you visited recently1. On a web page, press the Menu key.2. Click History.116
Stop loading a web page1. When a web page is loading, press the Menu key.2. Click Stop.Return to the home page1. On a web page, press the Menu key.2. Click Home.Hide the browser1. In the browser, press the Menu key.2. Click Hide.Close the browser1. In the browser, press the Menu key.2. Click Close.Links, pictures, and web page addressesView the address for a link or picture1. On a web page, highlight a link or picture.2. Press the Menu key.3. Click Link Address or Image Address.View the address for a web page1. On a web page, press the Menu key.2. Click Page Address.Copy an address for a web page, link, or picture1. On a web page, perform one of the following actions:• Highlight a link. Press the Menu key. Click Link Address.• Highlight a picture. Press the Menu key. Click Image Address.• Press the Menu key. Click Page Address.2. Click Copy Address.To paste the address, press the Menu key. Click Paste.Forward a link or picture from a web page1. On a web page, highlight a link or picture.2. Press the Menu key.117
3. Click Link Address or Image Address.4. Click Send Address.5. Click a message type.To return to the browser after you send the message, press the Escape key.Forward a web page address1. On a web page, press the Menu key.2. Click Send Address.3. Click a message type.To return to the browser after you send the message, press the Escape key.View a full picture on a web page1. On a web page, highlight a picture.2. Press the Menu key.3. Click Full Image.Set how pictures load in the browser1. In the browser, press the Menu key.2. Click Options.3. Click Browser Configuration.4. Perform one of the following actions:• To load pictures while a web page is loading, set the Show Images field to Yes.• To view placeholders when pictures do not load, set the Show Image Placeholders field toYes.5. Press the Menu key.6. Click Save Options..Load pictures on a web page1. On a web page, press the Menu key.2. Perform one of the following actions:• To load some pictures, click More Images.• To load all pictures, click All Images.Web page requestsAbout saving web pages and web page requestsWhile a web page is loading, you can save the web page request in a message list. When you save aweb page request, you can use other pages while you are waiting for the web page to load.You can also save web pages to a message list. When you save a web page, you can view the text onthe page at any time. A saved web page displays content that was current at the time that the web pagewas saved.118
Save a web page request to a message list1. When a web page is loading, press the Menu key.2. Click Save Request.Save a web page to a message list1. On a web page, press the Menu key.2. Click Save Page.3. Type a title.4. Click OK.BookmarksAbout bookmarksYou can add bookmarks for web pages that you visit frequently. When you add a bookmark, you canset whether you want to make the web page available offline and whether you want the browser to checkthe web page for updates periodically. Bookmarks for web pages that have been updated since the lasttime you visited them appear in italic.Add a bookmark1. On a web page, press the Menu key.2. Click Add Bookmark.3. In the Auto Synchronize field, set how often the browser should check for updates to the webpage.4. In the Start time field, set the time of day when the browser should start checking for updates.5. Press the Menu key.6. Click Add.Make a web page available offline1. When adding a bookmark, select the Available Offline check box.If you visit the web page offline, the browser displays the information that was current the last time thatyou viewed the web page online.Change a bookmark1. On a web page, press the Menu key.2. Click Bookmarks.3. Highlight a bookmark.4. Press the Menu key.5. Click Edit Bookmark.6. Change the bookmark.119
7. Press the Menu key.8. Click Accept.File a bookmark1. On a web page, press the Menu key.2. Click Bookmarks.3. Highlight a bookmark.4. Press the Menu key.5. Click Move Bookmark.6. Roll the trackball to the new location.7. Click the trackball.Forward a bookmark1. In the bookmark list, highlight a bookmark.2. Press the Menu key.3. Click Send Bookmark.4. Click a message type.To return to the browser after you send the message, press the Escape key.Delete a bookmark1. On a web page, press the Menu key.2. Click Bookmarks.3. Highlight a bookmark.4. Press the Menu key.5. Click Delete Bookmark.Add a bookmark folder1. On a web page, press the Menu key.2. Click Bookmarks.3. Press the Menu key.4. Click Add Subfolder.Expand a folder1. Click a folder with a plus sign (+) beside it.Collapse a folder1. Click a folder with a minus sign (-) beside it.Rename a bookmark folderYou can rename folders that you create in the bookmark list.1. Highlight a folder.120
2. Press the Menu key.3. Click Rename Folder.Delete a bookmark folderYou can delete folders that you create in the bookmark list.1. Highlight a folder.2. Press the Menu key.3. Click Delete Folder.Web feedsAbout web feedsWeb feeds provide you with information about updates to web site content. You can open a web feed toview a list of titles and descriptions for updated web site content. If a title interests you, you can clickit to view the content. For example, if you open a sports web feed for a news web site, you can scan alist of sports stories that the web site has published since the last time that you checked the web feed.You can open web feeds on web pages, or you can subscribe to web feeds and open them from yourbookmarks list. In your bookmarks list, web feeds that have been updated since the last time youchecked them appear in italic. In a web feed, unopened web feed titles appear in bold.If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.Subscribe to a web feed1. On a web page, press the Menu key.2. Click Add Web Feed.3. Select the check box beside a web feed.4. In the Auto Synchronize field, set how often the browser should check for updates to the webfeed.5. In the Start time field, set the time of day when the browser should start checking for updates.6. Press the Menu key.7. Click Add.View the description for a web feed title1. In a web feed, highlight a title.2. Press the Menu key.3. Click Show Description.To hide a description, highlight a title. Press the Menu key. Click Hide Description.View the full content for a web feed title1. In a web feed, highlight a title.2. Press the Menu key.121
3. Click Read Story.Mark a web feed title as opened or unopened1. In a web feed, perform one of the following actions:• Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened.• Highlight a date field. Press the Menu key. Click Mark Prior Opened.Change a web feed1. On a web page, press the Menu key.2. Click Bookmarks.3. Highlight a web feed.4. Press the Menu key.5. Click Edit Bookmark.6. Change the web feed.7. Press the Menu key.8. Click Save.File a web feed1. On a web page, press the Menu key.2. Click Bookmarks.3. Highlight a web feed.4. Press the Menu key.5. Click Move Bookmark.6. Roll the trackball to the new location.7. Click the trackball.Delete a web feed1. On a web page, press the Menu key.2. Click Bookmarks.3. Highlight a web feed.4. Press the Menu key.5. Click Delete Bookmark.Browser settingsClear a browser cache1. In the browser, press the Menu key.2. Click Options.3. Click Cache Operations.4. Beside a type of cache, click Clear .122
Clear browser history1. In the browser, press the Menu key.2. Click Options.3. Click Cache Operations.4. Click Clear History.Turn on JavaScript supportVerify that your BlackBerry device is associated with an email account that uses BlackBerry EnterpriseServer version 4.0 or later.1. In the browser, press the Menu key.2. Click Options.3. Click Browser Configuration.4. Select the Support JavaScript check box.5. Press the Menu key.6. Click Save Options.Set the number of times animated graphics repeatVerify that your BlackBerry device is associated with an email account that uses BlackBerry EnterpriseServer version 4.0 or later.1. In the browser, press the Menu key.2. Click Options.3. Click General Properties.4. Set the Repeat Animations field.5. Press the Menu key.6. Click Save Options.Set the web content type that the browser permits1. In the browser, press the Menu key.2. Click Options.3. Click Browser Configuration.4. Set the Content Mode field.5. Press the Menu key.6. Click Save Options.Set the home page for the browserDepending on your wireless service provider, you might not be able to change the home page.1. In the browser, press the Menu key.2. Click Options.3. Click Browser Configuration.4. In the Home Page Address field, type a web address.5. Press the Menu key.123
6. Click Save Options.Set the default browser configuration1. In the device options, click Advanced Options.2. Click Browser.3. Set the Default browser configuration field.4. Press the Menu key.5. Click Save.Set the character encoding for web pagesBy default, your BlackBerry® device is designed to use the optimal character encoding for a web page.1. On a web page, press the Menu key.2. Click Set Encoding.3. Clear the Auto mode check box.4. Set the Default charset field.5. Click OK.The browser uses this character encoding for all web pages.Receive a prompt before running a script1. In the browser, press the Menu key.2. Click Options.3. Click General Properties.4. Select the Prompt Before Running WML Scripts check box.5. Press the Menu key.6. Click Save Options.Receive a prompt before closing the browserBy default, your BlackBerry® device closes the browser without prompting you when you hold theEscape key.1. In the browser, press the Menu key.2. Click Options.3. Click General Properties.4. Select the Prompt Before Closing Browser On Escape check box.5. Press the Menu key.6. Click Save Options.Browser securityAbout TLSIf your BlackBerry® device is associated with an email account that uses a BlackBerry EnterpriseServer, TLS is designed to protect data that your device sends and receives over the Internet through124
the BlackBerry Enterprise Server. Data transmissions between your browser and BlackBerry EnterpriseServer use Triple DES encryption. Data transmissions between the BlackBerry Enterprise Server andweb hosts use TLS and SSL. To enhance security, you can set up TLS for HTTP connections between thebrowser and the BlackBerry Enterprise Server and use Triple DES encryption for all other datatransmissions between your browser and the BlackBerry Enterprise Server.About WTLSWTLS is designed to protect data that your BlackBerry® device sends and receives over the Internetthrough a WAP gateway. Data transmissions between your browser and the WAP gateway uses WTLS.Data transmissions between the WAP gateway and web hosts use TLS and SSL.Manage browser security1. In the device options, click Security Options.2. Click TLS or WTLS.3. Set the security options.4. Press the Menu key.5. Click Save.TLS optionsTLS Default:Set the type of TLS/SSL connection that your browser uses for HTTP connections. To use direct TLS/SSL, set this field to Handheld. To use Triple DES and TLS/SSL, set this field to Proxy.Allow HTTP Redirections:Set whether a prompt appears before a secure web page redirects your browser to another webpage.Protocol:Set the protocol that your BlackBerry® device uses for TLS connections between the browser andweb hosts.Encryption Strength:Set the encryption strength that your browser supports for data transmissions. To support only 128-bit encryption, set this field to Strong Only. To support both 128-bit and 56-bit encryption, set thisfield to Allow Weak.Allow FIPS Algorithms Only:Set whether your browser supports only FIPS-approved algorithms.Prompt for Server Trust:Set whether a prompt appears when your browser attempts to connect to an untrusted host for whichit does not have an authentication certificate.Prompt for Domain Name:Set whether a prompt appears when your browser attempts to connect to a host and the domainname on the host certificate does not match the wen address to which the browser is attempting toconnect.125
Prompt for Certificate:Set whether a prompt appears when your browser attempts to connect to a web host. You mightwant to set this field to Yes if you have more than one certificate you use to authenticate with webhosts.Prompt if Client Cert Not Found:Set whether a prompt appears when your browser attempts to connect to a web host and no suitablecertificate exists on your device.Default Client Certificate:Set the certificate that your browser uses to authenticate with web hosts.WTLS optionsEncryption Strength:Set the encryption strength that your browser supports for data transmissions. To support only 128-bit encryption, set this field to Strong Only. To support both 128-bit and 56-bit encryption, set thisfield to Allow Weak.Prompt for Server Trust:Set whether a prompt appears when the browser attempts to connect to an untrusted host for whichit does not have an authentication certificate.Add a trusted content serverAdd content servers to your trusted list to accelerate the authentication process.1. In the device options, click Security Options.2. Click TLS.3. Press the Menu key.4. Click Add Host.5. In the Host Name field, type the web address for the content server.6. If you have set the TLS Default field to Handheld, set the Certificate field to the client certificatethat you want to use to authenticate against the content server.7. Click OK.8. Press the Menu key.9. Click Save.Browser pushAbout browser pushBrowser push is designed to push information from a web application to your BlackBerry® device as theinformation becomes available. For example, you can use browser push to receive updates for weatherreports, stock quotes, or breaking news. When your device receives an update, a new message mightappear in your messages list or, if you have an icon or list item on the Home screen for the webapplication, the web application might change to indicate that new information is available. The web126
application might also push updated information to your browser cache without sending a notification.This information is available to you even when you are offline.Your device supports different types of browser push messages. Service loading messages include theupdated information. Service indication messages include a link to the updated information. Othermessages include messages that appear in your browser cache.Turn on browser push1. In the device options, click Advanced Options.2. Click Browser Push.3. Select the Enable Push check box.4. If you do not want your BlackBerry® device to accept push messages from the BlackBerryEnterprise Server or the BlackBerry Internet Service, clear the Enable MDS Push check box.5. If you do not want your device to accept push messages from WAP gateways, clear the EnableWAP Push check box.6. Press the Menu key.7. Click Save.Browser push optionsProcess MDS:Set whether your BlackBerry® device accepts push messages from the BlackBerry EnterpriseServer or BlackBerry Internet Service.MDS Hosts:Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerryInternet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services.Process SMSC:Set whether your device accepts push messages through SMS messages.SMSC Hosts:Set from which SMSC hosts your device accepts push messages.Process IP:Set whether your device accepts push messages from a WAP gateway.IP Hosts:Set from which WAP gateways your device accepts push messages.Browser shortcutsInsert a period or slash mark in a web page address field• To insert a period (.) in the Go To dialog box, press the Space key.• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.View or add a bookmark127
• To open the bookmarks list, on a web page, press 5.• To add a bookmark, on a web page, press the question mark (?) key.View a thumbnail version of a web page• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.Stop loading a web page• To stop loading a web page, in the browser, press the Escape key.Move to a specific web page• To move to a specific web page, press the period (.) key.View or hide the banner on a web page• To view or hide the banner on a web page, press the exclamation point (!) key.Close the browser• To close the browser, hold the Escape key.Browser troubleshootingNo browser is available on my device1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• The location and name of the browser on your BlackBerry device might change depending onyour theme. See the printed documentation that came with your device for more information.128
ApplicationsDownload an application1. On a web page, highlight a link for an application.2. Press the Menu key.3. Click Download.4. Click OK.View properties for an application1. In the device options, click Advanced Options.2. Click Applications.3. Click an application.Delete an application1. In the device options, click Advanced Options.2. Click Applications.3. Highlight a third-party application.4. Press the Menu key.5. Click Delete.View the size of an application database1. In the device options, click Status.2. Press the Menu key.3. Click Database Sizes.The number of items in and the size of each database appears on the screen.Application troubleshootingI cannot download applications1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your device has enough memory to load the application.• If your device is associated with an email account that uses the BlackBerry EnterpriseServer, verify that the feature is available to you. Contact your system administrator for moreinformation.129
MediaMedia files and foldersAbout media files and foldersIn the media application, you can open media files, such as videos, ring tones, pictures, or songs, thatare stored in media folders in your BlackBerry® device memory or in a media card that you have insertedin to your device.  You might have some preloaded media files, including background pictures and ringtones, in a Preloaded Media folder on your device. Preloaded media files cannot be deleted, renamed,or moved.Open a media folder1. In the media application, click a media folder.Add a media folder1. In the media application, press the Menu key.2. Click New Folder.3. Type a folder name.4. Click Save.Adjust the volume• To increase the volume, press the Volume Up key.• To decrease the volume, press the Volume Down key.Rename a media folder1. In the media application, highlight a media folder.2. Press the Menu key.3. Click Rename.4. Type a folder name.5. Click Save.Delete a media folder1. In the media application, highlight a media folder.2. Press the Menu key.3. Click Delete.Move a media file130
1. In the media application, highlight a media file.2. Press the Menu key.3. Click Move.4. Highlight a media folder.5. Click the trackball.6. Click Move Here.About ExploreThe Explore option in the Media application is designed to give you an alternate view of files on yourBlackBerry® device. This view is similar to the view you see in the BlackBerry Media Manager tool inthe BlackBerry Desktop Software.Set the amount of memory available for media files1. In the media application, press the Menu key.2. Click Options.3. Perform one or more of the following actions:• To set the maximum amount of device memory available for all media files, set the DeviceMemory Limit field.• To set the minimum amount of device memory available for pictures, set the ReservedPictures Memory field.4. Press the Menu key.5. Click Save.View properties for a media file or folder1. In the media application, highlight a media file or folder.2. Press the Menu key.3. Click Properties.Sort media files or folders1. In the media application, press the Menu key.2. Click Options.3. Set the Sort By and Sort Direction fields.4. Press the Menu key.5. Click Save.Set the view in the media application1. In the media application, press the Menu key.2. Click View List or View Thumbnails.Media file management131
About transferring media filesYou can use Bluetooth® technology to send media files to or receive media files from a Bluetoothenabled device, or you connect your BlackBerry® device to your computer to transfer files between yourdevice and your computer .If you connect your device to your computer, you can transfer files between your media card and yourcomputer using mass storage mode, or you can transfer media files between your device and yourcomputer using the BlackBerry Media Manager tool in the BlackBerry Desktop Software. See theBlackBerry Desktop Software Online Help for more information about using the BlackBerry MediaManager tool.If you have turned on media card encryption and you transfer media files to your media card using massstorage mode or Bluetooth technology, your device does not encrypt the transferred files. If you transferencrypted media files from your media card using mass storage mode or Bluetooth technology, youcannot decrypt the files on your computer or Bluetooth enabled device.Send a media file using Bluetooth technologyVerify that you have turned on Bluetooth® technology and your BlackBerry® device is paired with aBluetooth enabled device.1. In the media application, highlight a media file.2. Press the Menu key.3. Click Send Using Bluetooth.4. Click a Bluetooth enabled device.5. Click Send.Receive a media file using Bluetooth technologyVerify that you have turned on Bluetooth® technology and your BlackBerry® device is paired with aBluetooth enabled device.1. In the media application, press the Menu key.2. Click Receive Using Bluetooth.3. Click Yes.4. Click Save.Transfer a file between your media card and your computerVerify that you have turned on mass storage mode.1. Connect your BlackBerry® device to your computer.2. On your computer, double-click My Computer.3. In the Devices with Removable Storage section, click Removable Disk.4. Drag and drop the file between your media card and your computer.To exit mass storage mode, disconnect your device from your computer.132
Videos and picturesPlay a videoVideo files must be encoded as MPEG-4 Part 2 Simple Profile or H.263.Play video files, such as .avi, .mov, .mp4, or .3gp from your device memory or a media card.1. In the media application, open the folder that contains the video that you want to play.2. Perform one of the following actions:• To play one video in the folder, click the video.• To play all of the videos in the folder, press the Menu key. Click Play Folder.• To play all of the videos in the folder and the subfolders, press the Menu key. Click PlayAll.Fast forward or rewind a video1. Highlight the progress bar.2. Click the trackball.3. Roll the trackball to the right or left.4. Click the trackball.Pause a video1. Click Pause.To resume playing the video, click Play.Play the next or previous video in a media folder1. While a video is playing, press the Menu key.2. Perform one of the following actions:• To play the next video in the media folder, click Next.• To play the previous video in the media folder, click Previous.View a picture1. In a picture list, click a picture.Zoom in to or out from a picture1. In a picture, press the Menu key.2. Click Zoom In or Zoom Out.To zoom back to the original picture size, press the Menu key. Click Zoom 1:1.Rotate a picture1. In a picture, press the Menu key.2. Click Rotate.133
The picture turns 90 degrees in a clockwise direction.Pan a pictureVerify that you have zoomed in to the picture.1. Roll the trackball.View pictures as a slide show1. In the media application, open a media folder that contains pictures.2. Press the Menu key.3. Click View Slide Show.To exit the slide show, press the Escape key.Set the interval between slides in a slide show1. In the media application, press the Menu key.2. Click Options.3. Set the Slide Show Interval field.4. Press the Menu key.5. Click Save.Save a pictureYou can save .jpeg, .png, .gif, and .bmp pictures to the device memory or a media card.1. Open a picture attachment or highlight a picture on a web page.2. Press the Menu key.3. Click Save Image.4. Click Save.Use a picture as the Home screen background1. In a picture list, highlight a picture.2. Press the     key.3. Click Set As Home Screen Image.To clear the picture from the Home screen, in the picture list, press the    key. Click Reset HomeScreen Image.Download a Home screen backgroundVerify that your wireless service provider supports this feature.1. In a picture list, press the Menu key.2. Click Download Images.Rename a video or picture1. In the media application, highlight a video or picture.2. Press the Menu key.134
3. Click Rename.4. Type a file name.5. Click Save.Delete a video or picture1. In the media application, highlight a video or picture.2. Press the Menu key.3. Click Delete.Music and ring tonesPlay musicPlay audio files, such as .aac, .amr, .m4a, .midi, .mp3, or .wav, from your device memory or a mediacard. You can use other applications on your BlackBerry® device while the music plays.1. In the media application, open the media folder that contains the music that you want to play.2. Perform one of the following actions:• To play one song in the media folder, click the song.• To play all of the songs in the media folder, press the Menu key. Click Play Folder.• To play all of the songs in the media folder and the subfolders, press the Menu key. ClickPlay All.Play the next or previous song in a media folder1. While a song is playing, press the Menu key.2. Perform one of the following actions:• To play the next song in the media folder, click Next.• To play the previous song in the media folder, click Previous.Pause a song1. Click Pause.To resume playing the song, click Play.Shuffle songs in a media folder1. In the media application, open the folder that contains the music that you want to play.2. Perform one of the following actions:• To play all of the songs in the media folder in random order, press the Menu key. Click PlayFolder.• To play all of the songs in the media folder and subfolders in random order, press theMenu key. Click Play All.3. Press the Menu key.4. Click Shuffle.To stop playing songs in random order, press the Menu key. Click Shuffle.135
Repeat songs in a media folder1. In the media application, open the media folder that contains the music that you want to play.2. Perform one of the following actions:• To repeat all of the songs in the media folder, press the Menu key. Click Play Folder.• To repeat all of the songs in the media folder and subfolders, press the Menu key. Click PlayAll.3. Press the Menu key.4. Click Repeat.To stop repeating the songs, press the Menu key. Click Repeat.Play a ring tone1. In the media application, open the folder that contains the ring tone that you want to play.2. Click the ring tone.Download a ring toneVerify that your wireless service provider supports this feature.1. In a ringtone list, press the Menu key.2. Click Download Tunes.Save a song or ring toneYou can save a song or ring tone, such as a .mid, .mp3, or .wav file, to the device memory or a mediacard.1. Open a song or ring tone attachment or highlight a ring tone on a web page.2. Press the Menu key.3. Click Save.Rename a song or ring tone1. In the media application, highlight a song or ring tone.2. Press the Menu key.3. Click Rename.4. Type a file name.5. Click Save.Note:  If you rename a ring tone that you use in a notification profile, change the notification profile touse the renamed ring tone.Delete a song or ring tone1. In the media application, highlight a song or ring tone.2. Press the Menu key.3. Click Delete.136
Note:  If you delete a ring tone that you use in a notification profile, the notification profile uses thedefault ring tone.Media card settingsAbout media cardsInsert a microSD media card in to your BlackBerry® device to extend the memory that is available onyour device for storing media files such as videos, ring tones, pictures, or songs. See the printeddocumentation that came with your device for more information about inserting a media card in to yourdevice.About media card encryptionMedia card encryption is designed to protect data stored on the media card. To keep the media cardencryption key secure, your BlackBerry® device encrypts the key using the device password, a secondencryption key generated by your device, or both.You can set media card encryption to include or exclude media files.Encrypt the files on your media cardTo encrypt files using the BlackBerry® device password, verify that you have set a device password.1. In the device options, click Advanced Options.2. Click Media Card.3. Perform one of the following actions:• To encrypt files using an encryption key generated by your device, set the EncryptionMode field to Device.• To encrypt files using the device password, set the Encryption Mode field to SecurityPassword.• To encrypt files using the device key and device password, set the Encryption Mode field toSecurity Password & Device.4. To encrypt media files on the media card, set the Encrypt Media Files field.5. Press the Menu key.6. Click Save.To turn off encryption of files on the media card, set the Encryption Mode field to None.View the amount of available memory on a media card1. In the device options, click Advanced Options.2. Click Media Card.Turn on mass storage mode manually1. In the device options, click Advanced Options.137
2. Click Media Card.3. Verify that the Auto Enable Mass Storage Mode When Connected field is set to No.4. Press the Menu key.5. Click Enable USB Mass Storage Mode.Turn off the mass storage mode prompt1. In the device options, click Advanced Options.2. Click Media Card.3. Perform one of the following actions:• To turn on mass storage mode automatically when you connect your BlackBerry® device toyour computer, set the Auto Enable Mass Storage Mode When Connected field to Yes.• To turn on mass storage mode manually when you connect your device to your computer, setthe Auto Enable Mass Storage Mode When Connected field to No.4. Press the Menu key.5. Click Save.Turn off mass storage mode support1. In the device options, click Advanced Options.2. Click Media Card.3. Set the Mass Storage Mode Support field to Off.4. Press the Menu key.5. Click Save.Format a media card1. In the device options, click Advanced Options.2. Click Media Card.3. Press the Menu key.4. Click Format Card.Turn off media card support1. In the device options, click Advanced Options.2. Click Media Card.3. Set the Media Card Support field to Off.4. Press the Menu key.5. Click Save.Media shortcutsPause a video• To pause a video, press the Mute key.• To resume playing a video, press the Mute key again.138
Move to the next or previous item• To move to the next item, press 6.• To move to the previous item, press 4.Zoom in to or out from a picture• To zoom in to a picture, press 3.• To zoom out from a picture, press 9.• To zoom to the original picture size, press 5.Rotate a picture• To rotate a picture, press the comma (,) key.Pause or resume a slide show• To pause or resume a slide show, press the Space key.Pause a song• To pause a song, press the Mute key.• To resume playing a song, press the Mute key again.Move to the next or previous item• To move to the next item, press 6.• To move to the previous item, press 4.Media troubleshootingI cannot fast forward or rewind a songThe ability to fast forward or rewind a song is not supported.I cannot open a media file on my media cardTry performing the following actions:• If you are attemping to access the media card through the Media application and your BlackBerry®device is connected to your computer, turn off mass storage mode or disconnect your device fromthe computer.• If you are attempting to access the media card through mass storage mode, verify that you haveclosed the Media Manager component of the BlackBerry Desktop Software. You cannot access themedia card through the Media Manager and mass storage mode simultaneously.• If you encrypted the media files on your media card using the device key and you are trying toopen the media files using a device other than the one that you used to encrypt the files, insert139
the media card in to the device that you used to encrypt the files. In the media card options, setthe Encryption Mode field to None or Security Password.My BlackBerry device does not use the correct ring tone or HomeScreen pictureTry performing the following action:• If you encrypted the ring tone or picture on your media card using the device password and youreset your BlackBerry® device, unlock your device.140
MapsMap basicsPan a map• Roll the trackball.Zoom in to or out from a map1. On a map, click the trackball.2. Click Zoom.3. Perform one of the following actions:• To zoom in, roll the trackball up.• To zoom out, roll the trackball down.4. Click the trackball.Zoom in to a location marker1. On a map, highlight a location marker.2. Click the trackball.3. Click Zoom To Point.View a location on a map1. On a map,press the Menu key.2. Click Go To.3. Perform one of the following actions:• Type the location information. Click the trackball. Click Search.• Click a location. Click Select.• Click a location. Click Edit. Change the location information. Click the trackball. ClickSearch.View a location for a contact on a map1. On a map, press the Menu key.2. Click Map From Address Book.3. Highlight a contact.4. Press the Menu key.5. Click View Home Map or View Work Map.Get directions1. On a map, press the Menu key.2. Click Directions.141
3. Perform one of the following actions to specify a starting location:• Type the location information. Click the trackball. Click Search.• Click a location. Click Select.• Click a location. Click Edit. Change the location information. Click the trackball. ClickSearch.4. Repeat step 3 to specify an ending location.Forward a map1. On a map, press the Menu key.2. Click Email Location.Track your movement on a mapIf your BlackBerry® device does not have an internal GPS receiver, verify that you have paired yourBlackBerry device with a Bluetooth® enabled GPS receiver.1. On a map, click the trackball.2. Click Start GPS.A chevron marks your current position. As you move, the map shifts to keep your position centered onthe screen.To stop tracking your movement, click the trackball. Click Stop GPS.Keep backlighting on when tracking your movement on a map1. On a map, press the Menu key.2. Click Options.3. Set the Backlight off when battery power below field.4. Press the Menu key.5. Click Save.View north at the top of a mapWhen you are tracking your movement on a map, the direction in which you are moving appears at thetop of the map by default.1. Press the Menu key.2. Click Options.3. Clear the Enable Track Up when GPS is on check box.4. Press the Menu key.5. Click Save.View status information at the top of a mapYou can view the battery power level, wireless coverage level indicators, the time, map view information,and satellite and Bluetooth® connection information at the top of maps.1. Press the Menu key.2. Click Options.3. Clear the Hide title bar on startup check box.142
4. Press the Menu key.5. Click Save.Switch map viewsYou can view maps in Map view, view directions in Route Review view, or track your movement in GPSview.1. When viewing directions or tracking your movement on a map, press the Space key.Clear the map cache1. On a map, press the Menu key.2. Click Options.3. Press the Menu key.4. Click Clear Cache.Location bookmarksAdd a bookmark for a location1. On a map, click the trackball.2. Click Add To Favorites.View a list of location bookmarks1. On a map, click the trackball.2. Click Favorites.Delete all location markers and directions from a map1. On a map, highlight a location marker or direction.2. Press the Menu key.3. Click Clear All.Clear location history1. On a map, press the Menu key.2. Click Go To.3. Click a location.4. Click Clear History.Map shortcutsZoom in to a map• To zoom in to a map, press the comma (,) key.143
Zoom out from a map• To zoom out from a map, press O.View or hide status information at the top of a map• To view or hide status information at the top of a map, press the exclamation point (!) key.Map troubleshootingI cannot view a location1. Verify that no punctuation marks appear in the location information.Diagonal lines appear on a mapDiagonal lines appear on a map when your BlackBerry® device loads new location information.144
ContactsContact basicsAdd a contact1. In the address book, press the    key.2. Click New Address.3. Type the contact information.4. Click the trackball.5. Click Save.Add a contact from a message, call log, or web page1. In a message or call log or on a web page, highlight a contact.2. Press the Menu key.3. Click Add to Address Book.4. Type the contact information.5. Press the Menu key.6. Click Save.Name a custom address book fieldIf you change the name for a custom address book field, it is changed for all contacts.1. When adding or editing a contact, click the User1, User2, User3, or User4 field.2. Click Change Field Name.3. Type a field name.4. Press the Enter key.You can synchronize custom fields on your BlackBerry® device with the email account on your computer.See the BlackBerry Desktop Software Online Help for more information about synchronizing customfields.View a contact1. In the address book, highlight a contact.2. Press the Menu key.3. Click View.Change a contact1. In the address book, highlight a contact.2. Press the Menu key.3. Click Edit.4. Change the contact details.145
5. Click the trackball.6. Click Save.Delete a contact1. In the address book, highlight a contact.2. Press the Menu key.3. Click Delete.About pauses and waitsUse a wait or a pause to separate additional numbers, for example a password or extension, from a mainphone number. After dialing the main phone number, your BlackBerry® device either pauses beforedialing the additional numbers (pause) or prompts you to type them (wait).Add a pause or a wait to a phone number1. After typing the first part of the phone number in a phone number field, click the trackball.2. Click Add Wait or Add Pause.3. Type the additional numbers.4. Click the trackball.5. Click Save.About custom ring tonesYou can add a custom ring tone for a contact without changing other notifications.Custom ring tone settings appear in both the address book and the profiles list. When you add a customring tone to a contact, a new profile exception appears in the profiles list as 'Calls From <contact>'.Profile exceptions are shared between the address book and the profiles list and changes made in oneapplication are made in the other application.Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in theactive notification profile.Assign a ring tone to a contact1. In the address book, highlight a contact.2. Press the Menu key.3. Click Edit.4. Click the trackball.5. Click Add Custom Phone Tune.6. Set a ring tone.7. Press the Menu key.8. Click Save.146
Mailing listsCreate a mailing list1. In the address book, press the Menu key.2. Click New Group.3. Type a name for the mailing list.4. Click the trackball.5. Click Add Member.6. Click a contact.7. To add another contact, repeat steps 4 through 6.8. Click the trackball.9. Click Save Group.Note:  If you create a mailing list, it is not copied to or from your email application.Change a mailing list1. In the address book, highlight a mailing list.2. Press the Menu key.3. Click Edit Group.4. Click a contact.5. Click one of the following menu items:•Add Member•Change Member•Delete Member6. Click the trackball.7. Click Save Group.Note:  When you delete members from a mailing list, the contacts remain in the address book.View a mailing list1. In the address book, click a mailing list.To view the details for a contact in the mailing list, click a contact. Click View Member.Delete a mailing list1. In the address book, highlight a mailing list.2. Press the Menu key.3. Click Delete Group.Caller ID147
Add a caller ID picture for a contact1. In the address book, highlight a contact.2. Press the Menu key.3. Click Add Picture.4. Highlight a picture.5. Press the Menu key.6. Click Select.7. Center the picture in the box.8. Click the trackball.9. Click Save.Change the caller ID picture for a contact1. When editing a contact, highlight the picture.2. Press the Menu key.3. Click Replace Picture.4. Highlight a picture.5. Press the Menu key.6. Click Select.7. Center the picture in the box.8. Press the Menu key.9. Click Save.Delete the caller ID picture for a contact1. In the address book, highlight a contact.2. Press the Menu key.3. Click Edit.4. Click the picture.5. Click Delete Picture.6. Click the trackball.7. Click Save.CategoriesAbout categoriesYou can create categories in which to group your contacts, tasks, and memos. You can also narrow thecontacts, tasks, and memos that appear based on categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo.If you use IBM® Lotus Notes® as your email application, you can apply more than one category to atask on your BlackBerry® device, but only one category synchronizes with the task in your emailapplication.148
Categories are shared between the address book, the task list, and the memos list and changes that aremade in one application are made in all applications.Create a category for contacts, tasks, or memos1. In the address book, task list, or memo list, press the Menu key.2. Click Filter.3. Press the Menu key.4. Click New.5. Type a name for the category.6. Press the Enter key.7. Press the Menu key.8. Click Close.Categorize a contact, task, or memo1. When creating or editing a contact, task, or memo, press the Menu key.2. Click Categories.3. Highlight a category.4. Press the Space key.5. Press the Menu key.6. Click Save.Sort contacts, tasks, or memos items by category1. In the address book, task list, or memo list, press the Menu key.2. Click Filter.3. Highlight a category.4. Press the Space key.Delete a contact, task, or memo from a category1. When changing a contact, task, or memo, press the Menu key.2. Click Categories.3. Highlight a category.4. Press the Menu key.5. Click Clear Selection.6. Press the Menu key.7. Click Save.Delete a category1. In the address book, task list, or memo list, press the Menu key.2. Click Filter.3. Highlight a category.4. Press the Menu key.5. Click Delete.149
Note:  When you delete a category, any contacts, tasks, or memos in the category are not deleted.Address lookupSearch for contacts in your organization's address bookVerify that your BlackBerry® device is integrated with BlackBerry Enterprise Server version 3.5 or laterfor Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus®Domino®, or BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise® .1. In the address book, press the Menu key.2. Click Lookup.3. Type part or all of a contact name.4. Click the trackball.Manage address lookup results1. In the address lookup results, click a contact.2. Perform one of the following actions:• To add a contact to your address book, click Add.• To add all the contacts found during the search, click Add All.• To view information for a contact, click View.• To delete a contact from the search results, click Delete.• To delete the search results, click Delete Lookup.• To start a new search, click Lookup.SIM card phone bookAbout the SIM card phone bookUse the SIM card phone book to access contacts that you have added to your SIM card. The SIM cardphone book is different from the address book on your BlackBerry® device. If you switch SIM cards, thecontacts in the SIM card phone book change.You can add ADN entries to your SIM card phone book. You can also look up ADN or SDN entries. ADNentries appear in plain text and SDN entries appear in bold.Load the SIM card phone book1. In the address book, press the Menu key.2. Click SIM Phone Book.3. Wait for the SIM card phone book to load.4. Press the Escape key.150
Add a contact to your SIM cardVerify that your wireless service provider has set up your SIM card for a SIM card phone book.1. In the address book, press the Menu key.2. Click SIM Phone Book.3. Click the trackball.4. Click New.5. Type the contact information.6. Press the Menu key.7. Click Save.Copy contacts from your SIM card to your address bookVerify that your wireless service provider has set up your SIM card for a SIM card phone book.1. In the address book, press the Menu key.2. Click SIM Phone Book.3. Press the Menu key.4. Click Copy All To Address Book.Note:  If you attempt to copy a SIM card contact with a phone number that matches that of a contactthat is already listed in the address book, the SIM card contact is not copied.Change a SIM card contactVerify that your wireless service provider has provisioned your SIM card for a SIM card phone book.1. In the SIM card phone book, highlight a contact.2. Press the Menu key.3. Click Edit.4. Edit the contact.5. Press the Menu key.6. Click Save.Delete a SIM card contactVerify that your wireless service provider has set up your SIM card for a SIM card phone book.1. In the SIM card phone book, highlight a contact.2. Press the Menu key.3. Click Delete.Contact list settingsSort contacts, tasks, or memos1. In the address book, task list, or memo list, press the Menu key.2. Click Options.151
3. Set the Sort By field.4. Press the Menu key.5. Click Save.Set display options for contactsYou can sort how your contacts appear in all applications, including the message list, the address book,calendar, or phone. Contacts can be sorted by last name or first name.1. In the device options, click Language.2. Set the Name Display field to Last name, First name.3. Press the Menu key.4. Click Save.To sort your contacts by first name, set the Name Display field to First name, Last name.Prevent duplicate names in your contact list1. In the address book, press the Menu key.2. Click Options.3. Set the Allow Duplicate Names field to No.4. Press the Menu key.5. Click Save.Turn off the prompt that appears before you delete items1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.2. Click Options.3. Set the Confirm Delete Option to No.4. Press the Menu key.5. Click Save.View the number of contacts, calendar entries, tasks, or memos storedon your device1. In the address book, calendar, task list, or memo list, press the Menu key.2. Click Options.The number of contacts, calendar entries, tasks, or memos that are stored on your device appears inthe Number of Entries field.Contact troubleshootingI cannot find the Add Custom Phone Tune menu itemIf you have already added or assigned a custom ring tone to a contact, the Add Custom Phone Tunemenu item does not appear.152
Custom address book field data is not appearing on my computerYou can only synchronize the information in a custom address book field with a text field in the emailapplication on your computer. For example, you cannot add a contact's birthday to a custom addressbook field on your BlackBerry® device and synchronize it with the email application on your computer.The birthday field is a date field in the email application on your computer.153
CalendarCalendar basicsAbout the calendarIn the BlackBerry® device calendar, you can view your appointments and meetings in one of four views.Day, Week, and Month views show all your appointments for the selected time period. Agenda viewshows all your scheduled appointments in a list. Agenda view also shows how much free time you havebetween appointments.Switch calendar views1. In the calendar, press the Menu key.2. Click a view.Move around the calendar1. In the calendar, press the Menu key.2. Perform one of the following actions:• To move to a specific date, click Go To Date.• To move to the current date, click Today.• To move forward or back by a time period, click Prev or Next.Schedule an appointment1. In the calendar, press the Menu key.2. Click New.3. Type the appointment details.4. If the appointment recurs, set the Recurrence field.5. Click the trackball.6. Click Save.Schedule a meetingVerify that your BlackBerry® device is associated with BlackBerry Enterprise Server version 2.1 or later.1. In the calendar, press the Menu key.2. Click New.3. Type the meeting details.4. If the meeting recurs, set the Recurrence field.5. Click the trackball.6. Click Invite Attendee.7. Click a contact.8. Repeat steps 5 to 7 to add other contacts to your meeting.154
9. Click the trackball.10. Click Save.Recurrence fieldsEvery:Specify the frequency of the daily, weekly, or monthly recurring appointment.Relative Date:Specify whether the monthly or yearly recurring appointment recurs on a relative date (for example,on the last Friday of each month).End:Specify when the recurring appointment ends.Days:Specify the day or days on which a weekly appointment should recur.Set a snooze time for reminders1. In the calendar or task list, press the Menu key.2. Click Options.3. Set the Snooze field.4. Press the Menu key.5. Click Save.Open an appointment or meeting1. In the calendar, click an appointment or meeting.Delete an appointment or meeting1. In the calendar, highlight an appointment or meeting.2. Press the Menu key.3. Click Delete.View appointments in Week or Month view1. In Week view or Month view, press the Menu key.2. Click View Appts.The calendar displays the appointments scheduled for the current day.To return to Week view or Month view, press the Escape key.Switch days in Day view• To move from one day to another using the navigation bar at the top of the screen, highlight aday. Click the trackball.Meetings155
Respond to a meeting invitation1. In an open meeting invitation, press the Menu key.2. Click one of the following menu items:•Accept or Accept with Comments•Tentative or Tentative with Comments•Decline or Decline with CommentsNote:  If you delete a meeting invitation from the message list before you accept or decline it, themeeting is deleted from your desktop calendar.Change the list of participants for a meeting1. In a meeting, in the Accepted or Declined field, click a contact.2. Click one of the following menu items:•Invite Attendee•Change Attendee•Remove AttendeeSend an email to all meeting participantsVerify that you are the meeting organizer.1. In an open meeting, meeting invitation, or meeting response, click the trackball.2. Click Email All Attendees.Contact a meeting participantVerify that you are the meeting organizer.1. In an open meeting, meeting invitation, or meeting response, highlight a contact.2. Press the Menu key.3. Click one of the following menu items:•Email <contact name>•PIN <contact name>•Call <contact name>•SMS <contact name>View your calendar when replying to a meeting1. In a meeting invitation, press the Menu key.2. Click View Calendar.To return to the meeting invitation, press the Escape key.Calendar settingsSet the default calendar view156
1. In the calendar, press the Menu key.2. Click Options.3. Set the Initial View field.4. Press the Menu key.5. Click Save.Set the default reminder time for calendar entries1. In the calendar, press the Menu key.2. Click Options.3. Set the Default Reminder field.4. Press the Menu key.5. Click Save.Set the start and end time for a day1. In the calendar, press the Menu key.2. Click Options.3. Set the Start of Day and End of Day fields.4. Press the Menu key.5. Click Save.View tasks in the calendar1. In the calendar, press the Menu key.2. Click Options.3. Set the Show Tasks field to Yes.4. Press the Menu key.5. Click Save.Set the first day of the week1. In the calendar, press the Menu key.2. Click Options.3. Set the First Day of the Week field.4. Press the Menu key.5. Click Save.Hide free time in Agenda view1. In the calendar, press the Menu key.2. Click Options.3. Set the Show Free Time in Agenda View field to No.4. Press the Menu key.5. Click Save.Set how long your device stores calendar entries157
1. In the calendar, press the Menu key.2. Click Options.3. Set the Keep Appointments field.4. Press the Menu key.5. Click Save.Your BlackBerry® device deletes calendar entries that are older than the number of days you set.To restore the appointments, set the Keep Appointments field to a longer period of time. Anyappointments in your calendar during that period of time appear in your device calendar.Turn off the prompt that appears before you delete items1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.2. Click Options.3. Set the Confirm Delete Option to No.4. Press the Menu key.5. Click Save.View the number of contacts, calendar entries, tasks, or memos storedon your device1. In the address book, calendar, task list, or memo list, press the Menu key.2. Click Options.The number of contacts, calendar entries, tasks, or memos that are stored on your device appears inthe Number of Entries field.Calendar shortcutsSchedule an appointment quickly in Day viewIn the calendar options, verify that the Enable Quick Entry field is set to Yes.1. In Day view, beside the start time, type the subject of the appointment.2. Type a location in parentheses.3. Click the trackball.Schedule an appointmentFor shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.• To create an appointment, press the period (.) key.Move around the calendarFor shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.• To move to the next day, week, or month, press 6.• To move to the previous day, week, or month, press 4.• To move up an hour in the calendar, press 2.• To move down an hour in the calendar, press 8.158
Change the start and end times when scheduling an appointmentquicklyIn Day view, type the subject and location for your appointment.• To change the start and end times, hold the Shift key and roll the trackball.• To change the end time only, roll the trackball.Delete highlighted items• To delete highlighted items, press the Backspace/Delete key.Calendar troubleshootingI cannot schedule appointments that span multiple daysIf you use IBM® Lotus Notes, you cannot schedule appointments that span multiple days.I cannot set some fields when scheduling appointmentsIf you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fieldsand the Mark as Private check box when you change a recurring meeting or appointment.Some characters in calendar entries do not appear correctly aftersynchronizationIf you create calendar entries on your BlackBerry® device that contian special characters or accents,your computer might not support these characters.1. On your computer, verify that you have the correct default code page set and that you have properfont support installed on your computer. See the documentation for the operating system on yourcomputer for more information.159
TasksTask basicsCreate a task1. In the task list, press the Menu key.2. Click New.3. Type the task details.4. Set a due date for the task.5. If the task recurs, set the Recurrence field.6. Press the Menu key.7. Click Save.Recurrence fieldsEvery:Specify the frequency of the daily, weekly, or monthly recurring appointment.Relative Date:Specify whether the monthly or yearly recurring appointment recurs on a relative date (for example,on the last Friday of each month).End:Specify when the recurring appointment ends.Days:Specify the day or days on which a weekly appointment should recur.Change a task1. In the task list, highlight a task.2. Press the Menu key.3. Click Open.4. Change the task.5. Click the trackball.6. Click Save.Change the status of a task1. In the task list, highlight a task.2. Press the Menu key.3. Perform one of the following actions:• To mark the task as complete, click Mark Completed.• To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Pressthe Menu key. Click Save.160
Hide completed tasks1. In the task list, press the Menu key.2. Click Hide Completed.Forward a task or memo1. In the task list or memo list, highlight a task or memo.2. Press the Menu key.3. Click Forward As.4. Click a message type.Delete a task1. In the task list, highlight a task.2. Press the Menu key.3. Click Delete.CategoriesAbout categoriesYou can create categories in which to group your contacts, tasks, and memos. You can also narrow thecontacts, tasks, and memos that appear based on categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo.If you use IBM® Lotus Notes® as your email application, you can apply more than one category to atask on your BlackBerry® device, but only one category synchronizes with the task in your emailapplication.Categories are shared between the address book, the task list, and the memos list and changes that aremade in one application are made in all applications.Create a category for contacts, tasks, or memos1. In the address book, task list, or memo list, press the Menu key.2. Click Filter.3. Press the Menu key.4. Click New.5. Type a name for the category.6. Press the Enter key.7. Press the Menu key.8. Click Close.Categorize a contact, task, or memo161
1. When creating or editing a contact, task, or memo, press the Menu key.2. Click Categories.3. Highlight a category.4. Press the Space key.5. Press the Menu key.6. Click Save.Sort contacts, tasks, or memos items by category1. In the address book, task list, or memo list, press the Menu key.2. Click Filter.3. Highlight a category.4. Press the Space key.Delete a contact, task, or memo from a category1. When changing a contact, task, or memo, press the Menu key.2. Click Categories.3. Highlight a category.4. Press the Menu key.5. Click Clear Selection.6. Press the Menu key.7. Click Save.Delete a category1. In the address book, task list, or memo list, press the Menu key.2. Click Filter.3. Highlight a category.4. Press the Menu key.5. Click Delete.Note:  When you delete a category, any contacts, tasks, or memos in the category are not deleted.Task list settingsSort contacts, tasks, or memos1. In the address book, task list, or memo list, press the Menu key.2. Click Options.3. Set the Sort By field.4. Press the Menu key.5. Click Save.Set a snooze time for reminders162
1. In the calendar or task list, press the Menu key.2. Click Options.3. Set the Snooze field.4. Press the Menu key.5. Click Save.View tasks in the calendar1. In the calendar, press the Menu key.2. Click Options.3. Set the Show Tasks field to Yes.4. Press the Menu key.5. Click Save.Turn off the prompt that appears before you delete items1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.2. Click Options.3. Set the Confirm Delete Option to No.4. Press the Menu key.5. Click Save.View the number of contacts, calendar entries, tasks, or memos storedon your device1. In the address book, calendar, task list, or memo list, press the Menu key.2. Click Options.The number of contacts, calendar entries, tasks, or memos that are stored on your device appears inthe Number of Entries field.163
MemosMemo basicsCreate a memo1. In the memo list, press the Menu key.2. Click New.3. Type a title.4. Type the body of the memo.5. Press the Menu key.6. Click Save.Change a memo1. In the memo list, highlight a memo.2. Press the Menu key.3. Click Edit.4. Change the memo.5. Click the trackball.6. Click Save.Forward a task or memo1. In the task list or memo list, highlight a task or memo.2. Press the Menu key.3. Click Forward As.4. Click a message type.Delete a memo1. In the memo list, highlight a memo.2. Press the Menu key.3. Click Delete.Search for text in a message, attachment, web page, or memo1. In a message, attachment, web page, or memo, press the Menu key.2. Click Find.3. Type the text.4. Press the Enter key.To search for the next instance of the text, press the Menu key. Click Find Next.164
CategoriesAbout categoriesYou can create categories in which to group your contacts, tasks, and memos. You can also narrow thecontacts, tasks, and memos that appear based on categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo.If you use IBM® Lotus Notes® as your email application, you can apply more than one category to atask on your BlackBerry® device, but only one category synchronizes with the task in your emailapplication.Categories are shared between the address book, the task list, and the memos list and changes that aremade in one application are made in all applications.Create a category for contacts, tasks, or memos1. In the address book, task list, or memo list, press the Menu key.2. Click Filter.3. Press the Menu key.4. Click New.5. Type a name for the category.6. Press the Enter key.7. Press the Menu key.8. Click Close.Categorize a contact, task, or memo1. When creating or editing a contact, task, or memo, press the Menu key.2. Click Categories.3. Highlight a category.4. Press the Space key.5. Press the Menu key.6. Click Save.Sort contacts, tasks, or memos items by category1. In the address book, task list, or memo list, press the Menu key.2. Click Filter.3. Highlight a category.4. Press the Space key.Delete a contact, task, or memo from a category1. When changing a contact, task, or memo, press the Menu key.2. Click Categories.165
3. Highlight a category.4. Press the Menu key.5. Click Clear Selection.6. Press the Menu key.7. Click Save.Delete a category1. In the address book, task list, or memo list, press the Menu key.2. Click Filter.3. Highlight a category.4. Press the Menu key.5. Click Delete.Note:  When you delete a category, any contacts, tasks, or memos in the category are not deleted.Memo list settingsSort contacts, tasks, or memos1. In the address book, task list, or memo list, press the Menu key.2. Click Options.3. Set the Sort By field.4. Press the Menu key.5. Click Save.Turn off the prompt that appears before you delete items1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.2. Click Options.3. Set the Confirm Delete Option to No.4. Press the Menu key.5. Click Save.View the number of contacts, calendar entries, tasks, or memos storedon your device1. In the address book, calendar, task list, or memo list, press the Menu key.2. Click Options.The number of contacts, calendar entries, tasks, or memos that are stored on your device appears inthe Number of Entries field.166
AlarmAbout the alarmIn the BlackBerry® device alarm, you can set a time for a daily alarm to sound. You can also set thealarm to sound on weekends, set a snooze time for the alarm, and adjust the alarm volume.If you turn off your device by pressing the Power button, or by clicking Turn Power Off and selectingTurn Off, the alarm should sound at the correct time even if the device is off.Set the alarm1. In the alarm, set the Daily Alarm field to On.2. Set the time when the alarm should sound.3. Set whether to snooze the alarm and the length of the snooze.4. Set a type of notification for the alarm.5. Press the Menu key.6. Click Save.A bell indicator appears beside the date in the device status section of the screen.Silence the alarm• If snooze is not turned on, press any key.• If snooze is turned on, click Snooze.Turn off the alarm1. In the alarm, set the Daily Alarm field to Off.Alarm troubleshootingMy alarm does not notify me on the weekend1. In the alarm, verify that the Active on Weekends field is set to Yes.167
CalculatorUse the calculator• To press a button on the calculator, press the corresponding key on the keyboard.• To use the alternate function on a key, press the Alt key and the corresponding key on thekeyboard.Convert a measurement1. In the calculator, type a number.2. Click the trackball.3. Perform one of the following actions:• To convert the number from imperial to metric, click To Metric.• To convert the number from metric to imperial, click From Metric.4. Click a conversion type.168
Bluetooth technologyBluetooth technology basicsAbout Bluetooth technologyBluetooth® technology is designed to enable you to establish a wireless connection between yourBlackBerry® device and another Bluetooth enabled devices, such as a handsfree car kit or wirelessheadset.When you turn on Bluetooth technology or when you connect your device to another Bluetooth enableddevice, Bluetooth icons appear on the Home screen. See the printed documentation that came with yourdevice for more information.Turn on Bluetooth technology1. In the device options, click Bluetooth.2. Press the    key.3. Click Enable Bluetooth.To turn off Bluetooth® technology, press the    key. Click Disable Bluetooth.About Bluetooth pairingWhen you pair your BlackBerry® device with another Bluetooth® enabled device, you should be ableto connect to the other Bluetooth enabled device over the wireless network when it is within range ofyour BlackBerry device (a typical range is approximately 10 meters)Pair with a Bluetooth enabled deviceSome Bluetooth® enabled devices have preset passkeys that you must type before you can pair withthem.1. In the Bluetooth setup application, click OK.2. Click a Bluetooth enabled device.3. If required, type the passkey for the Bluetooth enabled device on your BlackBerry® device.4. If required, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.Connect to a Bluetooth enabled deviceVerify that the Bluetooth® radio is turned on and that your BlackBerry® device is paired with aBluetooth enabled device.1. In the device options, click Bluetooth.2. Click a Bluetooth enabled device.3. Click Connect.169
Switch to a paired Bluetooth enabled device during a callVerify that the Bluetooth® radio is turned on and that your BlackBerry® device is paired with aBluetooth enabled device.1. During a call, press the Menu key.2. Click Activate <Bluetooth device>.Rename a paired Bluetooth enabled device1. In the device options, click Bluetooth.2. Click a paired Bluetooth® enabled device.3. Click Device Properties.4. In the Device Name field, change the Bluetooth enabled device name.5. Press the Menu key.6. Click Save.Delete a paired Bluetooth enabled device1. In the device options, click Bluetooth.2. Click a Bluetooth® enabled device.3. Click Delete Device.Share contacts with a paired Bluetooth enabled deviceVerify that your BlackBerry® device is paired with a Bluetooth® enabled device.1. In the device options, click Bluetooth.2. Click a Bluetooth enabled device.3. Click Connect.4. Press the Menu key.5. Click Transfer Address Book.Bluetooth technology settingsPrevent your device from sharing contacts with Bluetooth enableddevices1. In the device options, click Bluetooth.2. Press the Menu key.3. Click Options.4. Set the Address Book Transfer field to Disabled.5. Press the Menu key.6. Click Save.Restrict outgoing calls170
1. In the device options, click Bluetooth.2. Press the Menu key.3. Click Options.4. Set the Allow outgoing calls field to Never or If Unlocked.5. Press the Menu key.6. Click Save.Make your BlackBerry device discoverable1. In the device options, click Bluetooth.2. Press the Menu key.3. Click Options.4. Set the Discoverable field to Yes.5. Press the Menu key.6. Click Save.Change the pairing name for your BlackBerry device1. In the device options, click Bluetooth.2. Press the Menu key3. Click Options.4. In the Device Name field, type a name for your BlackBerry® device.5. Press the Menu key6. Click Save.Turn off Bluetooth connection notification1. In the device options, click Bluetooth.2. Press the Menu key.3. Click Options.4. Set the LED Connection Indicator field to Off.5. Press the Menu key.6. Click Save.Turn off the prompt that appears when connecting or pairing1. In the device options, click Bluetooth.2. Click a Bluetooth® enabled device.3. Click Device Properties.4. Set the Trusted field to Yes.5. Press the Menu key.6. Click Save.Bluetooth technology troubleshooting171
I cannot type a passkey on a Bluetooth enabled deviceIf the Bluetooth® enabled device with which you are pairing has no screen where you can type apasskey, the passkey might already be defined.1. On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.My list of paired Bluetooth enabled devices does not appear1. Try performing the following actions:• Verify that you have turned on Bluetooth® technology.• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled deviceslist.I cannot pair with a Bluetooth enabled device• Try performing the following actions:• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device.• Turn off encryption between your BlackBerry device and the Bluetooth enabled device. In thedevice options, click Bluetooth. Click a Bluetooth enabled device. Click DeviceProperties. Set the Encryption field to Disabled. Press the Menu key. Click Save.I cannot share contacts with a paired Bluetooth enabled device1. Try performing the following actions:• Verify that you have turned on Bluetooth® technology.• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.• Verify that your device can share contacts with Bluetooth enabled devices. In the deviceoptions, click Bluetooth. Verify that the Address Book Transfer field is set to On.• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supportsthe Handsfree profile or the Object Push profile. See the documentation that came with theBluetooth enabled device for more information about supported Bluetooth profiles.172
Date and timeSet the date and time1. In the device options, click Date/Time.2. Set the date and time.3. Press the Menu key.4. Click Save.Get the date and time from the wireless networkautomatically1. In the device options, click Date/Time.2. Set the Time Zone field.3. In the Date/Time Source field, perform one of the following actions:• To use the wireless network as the date and time source, select Network.• To use the BlackBerry® network as the date and time source, select BlackBerry.• To set the time yourself, select Off.4. Press the Menu key.5. Click Update Time.6. Press the Menu key.7. Click Save.Date and time troubleshootingThe time on my device is incorrect1. Try performing the following actions:• If you have traveled to a different time zone, set the Time Zone field to display the correcttime zone.• If you have set the Date/Time Source field to Network, try setting the Date/TimeSource field to BlackBerry.• If you have set the Date/Time Source field to Network or BlackBerry, on the Date/Time screen, press the Menu key. Click Update Time.173
Notification profilesNotification basicsAbout notification profilesNotification profiles define how your BlackBerry® device notifies you of calendar and task reminders,and incoming messages, calls, and browser content. Your device has six preset profiles: Loud, Vibrate,Quiet, Normal, Phone Only, and Off.You can edit preset notification profiles or create new ones. You can set different notification options fordifferent items, set ring tones, or set the volume for notification. If you set notification volume toEscalating, the notification volume gradually increases.Open the profiles list when using a theme with an applications list1. In the applications list, click Profiles.2. Click Advanced.Switch notification profiles1. In the profile list, click a profile.Create a notification profile1. In the profile list, click Advanced.2. Press the Menu key.3. Click New Profile.4. Type a name for the profile.5. Highlight an item.6. Press the Menu key.7. Set how you want to receive notification for that item.8. Press the Menu key.9. Click Save.10. Press the Menu key.11. Click Save.Change a notification profile1. In the profile list, click Advanced.2. Highlight a profile.3. Press the Menu key.4. Click Edit.5. Change the notification profile.174
6. Press the Menu key.7. Click Save.Delete a notification profileYou cannot delete the preset profiles.1. In the profile list, click Advanced.2. Highlight a profile.3. Press the Menu key.4. Click Delete.Set the same ring tone for all notification profiles1. In the profile list, click Advanced.2. Highlight a profile.3. Press the Menu key.4. Click Show Tunes.5. Click a ring tone.6. Click Set As Phone Tune.Prevent notification during calls1. In the profile list, click Advanced.2. Highlight a profile.3. Press the Menu key.4. Click Edit.5. Highlight an item.6. Press the Menu key.7. Click Edit.8. Set the Notify Me During Calls field to No.9. Press the Menu key.10. Repeat steps 4 to 8 for other items in the notification profile.11. Press the Menu key.12. Click Save.Silence your device1. In the profile list, perform one of the following actions:• To receive LED notification only, click Quiet.• To receive vibrate notification only, click Vibrate.• To turn off all notification, including profile exceptions and LED notification, click Off.View a list of saved ring tones1. In the profile list, click Advanced.2. Highlight a profile.3. Press the Menu key.4. Click Show Tunes.175
5. Open a folder.Play a ring tone1. In the media application, open the folder that contains the ring tone that you want to play.2. Click the ring tone.Download a ring toneVerify that your wireless service provider supports this feature.1. In a ringtone list, press the Menu key.2. Click Download Tunes.Turn on trackball lights1. In the device options, click Screen/Keyboard.2. Set the Trackball Lights field to On.3. Press the Menu key.4. Click Save.When you receive a phone call, and your active notification profile uses a ring tone, the trackball lightsflash.LED notificationLED notificationThe LED light on the top of your BlackBerry® device flashes in different colours to indicate differentstates.Green:You are in a wireless coverage area.Blue:Your device is connected to a Bluetooth® enabled device.Red:A new message has arrived and your selected notification profile is set to notify you using the LED.Amber:Your device battery is low.Turn off Bluetooth connection notification1. In the device options, click Bluetooth.2. Press the Menu key.3. Click Options.4. Set the LED Connection Indicator field to Off.5. Press the Menu key.176
6. Click Save.Turn on wireless coverage notification1. In the device options, click Screen/Keyboard.2. Set the LED Coverage Indicator field to On.3. Press the Menu key.4. Click Save.When your BlackBerry® device is connected to the wireless network, the LED light flashes green.Custom notificationAbout custom notificationYou can create notificaton profile exceptions to receive different notification for incoming messages andphone calls from specific contacts. For example, you can create a notification profile exception that usesthe Loud profile for incoming messages and phone calls from a specific contact, regardless of your activeprofile.Your BlackBerry® device applies notification profile exceptions in the order in which they appear in theprofile exception list. If you create multiple notification profile exceptions that include the same contact,place the profile exception that you want your device to apply first higher in the list.Your device comes with one preset notification profile exception for important calls. You can add contactsto this notification profile exception, or you can delete it.Set custom notification for calls or messages from a specific contact1. In the profile list, click Advanced.2. Press the Menu key.3. Click New Exception.4. In the Exception field, type a name for the profile exception.5. In the From field, press the Menu key.6. Click Add Name.7. Click a contact.8. To add another contact, repeat steps 5 through 6.9. Set the Use Profile field to the profile on which the exception should be based.10. To set a ring tone, select the Custom Phone Tune check box. Set a ring tune.11. Press the Menu key.12. Click Save.Change the order of notification profile exceptions1. In the profile list, click Advanced.2. Highlight a notification profile exception.3. Press the Menu key.177
4. Click Move.5. Roll the trackball.6. Click the trackball.Change a notification profile exception1. In the profile list, click Advanced.2. Highlight a profile exception.3. Press the Menu key.4. Click Edit.5. Change the notification profile exception details.6. Press the Menu key.7. Click Save.Change the list of contacts for a notification profile exception1. In the profile list, click Advanced.2. Highlight a profile exception.3. Press the Menu key.4. Click Edit.5. In the From field, press the Menu key.6. Click one of the following menu items:•Add Name•Change Name•Delete NameDelete a notification profile exception1. In the profile list, click Advanced.2. Highlight a notification profile exception.3. Press the Menu key.4. Click Delete.About custom ring tonesYou can add a custom ring tone for a contact without changing other notifications.Custom ring tone settings appear in both the address book and the profiles list. When you add a customring tone to a contact, a new profile exception appears in the profiles list as 'Calls From <contact>'.Profile exceptions are shared between the address book and the profiles list and changes made in oneapplication are made in the other application.Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in theactive notification profile.Assign a ring tone to a contact1. In the address book, highlight a contact.178
2. Press the Menu key.3. Click Edit.4. Click the trackball.5. Click Add Custom Phone Tune.6. Set a ring tone.7. Press the Menu key.8. Click Save.Notification profile troubleshootingMy device is vibrating more times than expectedFor phone calls, the number of times that the BlackBerry® device vibrates is not determined by thenumber of vibrations that you set in your notification profile. The device vibrates until the caller or thewireless network ends the connection.I am not receiving notification for incoming calls or messages1. Try performing the following actions:• In the profile list, verify that the Off profile is not turned on.• In a profile exception, verify that the Custom Phone Tune field is not set to Mute.I cannot set some fields when creating a Calls From notification profileexceptionIf you assign a custom ring tone to a contact in the address book, a Calls From profile exception appearsin the the profile list. Because these exceptions are for calls only, you can only set the Custom PhoneTune field.179
BlackBerry MessengerContactsAdd a contactYou must invite contacts to use BlackBerry Messenger before they are added to your contact list.1. In BlackBerry Messenger, on the contact list screen, press the Menu key.2. Click Add a Contact.3. Perform one of the following actions:• If the contact is not in your address book, highlight [Use Once]. Press the Menu key.ClickRequest by Email or Request by PIN. Type an email address or PIN. Press the Enter key.• If the contact is in your address book, highlight a contact. Press the Menu key. Click Request(Email) or Request (PIN).4. Perform one of the following actions:• To add a custom message to your invitation, type a message. Click OK. Click OK.• To use the default invitation message, click OK. Click OK.Note:  If you request a contact by PIN and the contact is listed in your address book, the contact's nameappears as the contact's friendly name, not as the PIN number.Turn on invitation passwordsIf you turn on invitation passwords, a question and password screen appear each time you invite acontact.1. In BlackBerry Messenger, on the contact list screen, press the Menu key.2. Click Options.3. Set the Ask Password Question When Adding Contacts field to Yes.4. Press the Menu key.5. Click Save.Respond to an invitation1. In BlackBerry Messenger, in the Requests group, highlight an invitation.2. Click the trackball.3. Perform one of the following options:• To accept an invitation from a contact, click Accept.• To decline an invitation from a contact, click Decline.• To remove an invitation from a contact, click Remove.Note:  If you select Remove, the sender of the invitation does not receive confirmation that your addressis a correct address.180
Turn off invitation forwarding optionsIf you turn off invitation forwarding, contacts you invite can only accept invitations from the originalemail address or PIN that you sent the invitation to. If those contacts try to accept the invitation froma different email address or PIN, their acceptance is rejected.1. In BlackBerry Messenger, on the contact list screen, press the Menu key.2. Click Options.3. Set the Allow Forwarding of Requests field to No.4. Press the Menu key.5. Click Save.Note:  If you use the ™ for IBM® Lotus® Domino® or Novell® GroupWise® or BlackBerry® InternetService™, and you set the Allow Forwarding of Requests field to No, when you send an invitation andthe recipient accepts, you might not receive notification indicating that the recipient has accepted.Delete a contact1.2. Press the Menu key.3. Click Delete Contact.4. Click Delete.View a contact's information1. In BlackBerry Messenger, on the contact list screen, highlight a contact.2. Press the Menu key.3. Click Contact Info.Rename a contact1. In BlackBerry Messenger, on the contact list screen, highlight a contact.2. Press the Menu key.3. Click Rename Contact.4. Type a name.5. Click OK.Add a group1. In BlackBerry Messenger, on the contact list screen, press the Menu key.2. Click Add Group.3. Type a name for the group.4. Click OK.Move a contact to a group1. In BlackBerry Messenger, on the contact list screen, highlight a contact.2. Press the Menu key.181
3. Click Move Contact.4. Click a group.Note:  A contact can only be in one group at a time. If you move a contact to a group, the contact ismoved out of the group it was in originally.Rename a group1. In BlackBerry Messenger, on the contact list screen, highlight a group.2. Press the Menu key.3. Click Rename.4. Type a name for the group.5. Click OK.Delete a group1. In BlackBerry Messenger, highlight a group.2. Press the Menu key.3. Click Delete Group.4. Click Delete.Note:  You must move your contacts out of a group before you can delete that group.Note:  There must be at least one group in your BlackBerry Messenger contact list; you cannot deletethe last remaining group in your contact list.ConversationsStart a conversation1. In BlackBerry Messenger, on the contact list screen, highlight a contact2. Click the trackball.3. Click Start Conversation.4. Type a message.5. Press the Enter key.Open a conversationConversations appear in the conversation list and the main message list.1. In BlackBerry Messenger, in the conversation list, highlight a contact.2. Click the trackball.Add an emoticon1. When composing a message, press the Symbol key three times.2. Click an emoticon.182
Send a file to a contact1. During a BlackBerry Messenger conversation, click the trackball.2. Click Send a File.3. Perform one of the following actions:• To send a picture to a contact, click Image.• To send an audio file to a contact, click Audio.4. Click a file.Ping a contactWhen you ping a contact, the contact's BlackBerry® device vibrates.1. During a BlackBerry Messenger conversation, click the trackball.2. Click Ping Contact.Turn off ping vibration1. In BlackBerry Messenger, on the contact list screen, press the Menu key.2. Click Options.3. Set the Vibrate When Receiving a Ping field to No.4. Press the Menu key.5. Click Save.Prevent conversations from appearing in the main message list1. In BlackBerry Messenger, on the contact list screen, press the Menu key.2. Click Options.3. Set the Show Conversations in Message List field to No.4. Press the Menu key.5. Click Save.Start a conference1. In BlackBerry Messenger, during a conversation, press the Menu key.2. Click Invite.3. In the drop-down list, click a contact.4. Click OK.Copy a conversation history1. In BlackBerry Messenger, during a conversation, press the Menu key.2. Click Copy History.Clear a conversation history1. In BlackBerry Messenger, during a conversation, press the Menu key.2. Click Clear History.183
End a conversation1. During a conversation, press the Menu key.2. Click End Conversation.Change your display name1. In BlackBerry Messenger, on the contact list screen, press the Menu key.2. Click Edit My Info.3. Type a display name.4. Click OK.AvailabilitySet your availability status1. In BlackBerry Messenger, on the contact list screen, click the trackwheel.2. Click My Status.3. Perform one of the following actions:• To set your availability status to available, click Available.• To set your availability status to unavailable, click Unavailable.4. Type a message that contacts can see when they view your contact information.5. Click OK.When you change your availability status to unavailable, you receive BlackBerry Messenger messages,but you do not receive message notification.Receive notification when a contact becomes available1. In BlackBerry Messenger, on the contact list screen, highlight an unavailable contact.2. Press the Menu key.3. Click Set Alert.184
Display and keyboardBacklightingAbout backlightingThe screen and keyboard on your BlackBerry® device are designed to be lit so that you can use yourdevice in various lighting levels.The device is also designed to adjust the backlighting level automatically as the lighting level in yourenvironment changes.Turn off automatic backlighting1. In the device options, click Screen/Keyboard.2. Set the Automatic Backlight field to Off.3. Press the Menu key.4. Click Save.Adjust the brightness of the backlighting1. In the device options, click Screen/Keyboard.2. Set the Backlight Brightness field.3. Press the Menu key.4. Click Save.Set how long backlighting remains on1. In the device options, click Screen/Keyboard.2. Set the Backlight Timeout field.3. Press the Menu key.4. Click Save.Display settingsUse a picture as the Home screen background1. In a picture list, highlight a picture.2. Press the    key.3. Click Set As Home Screen Image.To clear the picture from the Home screen, in the picture list, press the    key. Click Reset HomeScreen Image.185
Download a Home screen backgroundVerify that your wireless service provider supports this feature.1. In a picture list, press the Menu key.2. Click Download Images.Set the display font1. In the device options, click Screen/Keyboard.2. Set the font information.3. Press the Menu key.4. Click Save.Keyboard settingsTurn on trackball lights1. In the device options, click Screen/Keyboard.2. Set the Trackball Lights field to On.3. Press the Menu key.4. Click Save.When you receive a phone call, and your active notification profile uses a ring tone, the trackball lightsflash.Turn on key tones1. In the device options, click Screen/Keyboard.2. Set the Key Tone field to On.3. Press the Menu key.4. Click Save.Turn off trackball sounds1. In the device options, click Screen/Keyboard.2. Set the Audible Roll field to Mute.3. Press the Menu key.4. Click Save.Set the cursor speed1. In the device options, click Screen/Keyboard.2. Set the Key Rate field.3. Press the Menu key.4. Click Save.186
Assign an application to a Convenience keyYour device includes two Convenience keys, located on either side of the device.  1. In the device options, click Screen/Keyboard.2. Set the Convenience Key Opens fields.3. Press the Menu key.4. Click Save.Note:  Depending on your theme, you might not be able to change the application that is assigned toa Convenience key.Set the trackball sensitivityYou can change how the trackball responds to your touch. A high sensitivity level requires less pressurethan a lower sensitivity level.1. In the device options, click Screen/Keyboard.2. Set the Horizontal Sensitivity and Vertical Sensitivity fields.3. Press the Menu key.4. Click Save.Turn on standby modeIf you are not on a phone call, you can turn on standby mode to avoid pressing keys accidentally whenyou are not using your BlackBerry® device.1. Hold the Mute key.To turn off standby mode, press the Mute key again.ThemesAbout themesDepending on your wireless service provider, you might be able to set a theme on your BlackBerry®device that changes how items such as applications, indicators, words, and icons appear. Themes mightbe preloaded on your device, or you might be able to download themes that are in .cod file format.Switch themes1. In the device options, click Theme.2. Click a theme.Delete a themeYou cannot delete themes that are preloaded on your BlackBerry® device.1. In the device options, click Theme.2. Highlight a theme.187
3. Press the Menu key.4. Click Delete.Download a themeVerify that your wireless service provider supports this feature.1. In the device options, click Theme.2. Press the Menu key.3. Click Download Themes.Application listMove an application icon on the Home screenVerify that your theme displays all applications as icons on the Home screen.1. On the Home screen, highlight the application that you want to move.2. Press the Menu key.3. Click Move Application.4. Roll the trackball to move the icon.5. Click the trackball.Organize applicationsYou might not be able to hide some applications on the Home screen or in application list.1. On the Home screen, press the Menu key.2. Highlight an application.3. Perform one of the following actions:• To move an application, press the Menu key. Click Move Application. Roll the trackball tomove the icon.  Click the trackball.• To hide an application, press the Menu key. Click Hide Application.• To show a hidden application, press the Menu key. Click Show All. Highlight the application.Press the Menu key. Click Hide Application.Note:  Depending on your theme, the first few icons in the application list might appear on the Homescreen as your favorites. Your theme might also display all icons on the Home screen instead ofdisplaying them an application list.Organize the applications listYour current theme must use an applications list.1. On the Home screen, press the Menu key.2. Click Organize Applications.3. Click the application.4. Roll the trackball to move the application.5. Click the trackball.6. Press the Menu key.188
7. Click Close.Hide an application in the applications listYou cannot hide the Options and Turn Wireless On/Turn Wireless Off applications.1. In the applications list, click Organize Applications.2. Highlight the application that you want to hide.3. Press the Menu key.4. Click Hide Application.To show the application again in the applications list, highlight the hidden application. Press the Menukey. Click Show Application.Hide an application on the Home screenIf your theme displays all applications as icons on the Home screen and does not use an applicationslist, you can hide icons on the Home screen. You cannot hide the Options and Turn Wireless On/TurnWireless Off applications.1. On the Home screen, highlight the application that you want to hide.2. Press the Menu key.3. Click Hide Application.To show the application again on the Home screen, press the Menu key. Click Show All. Highlight theapplication. Press the Menu key. Click Hide Application.Display troubleshootingMy device screen turns offWhen you do not use your BlackBerry® device for a period of time, the screen turns off to conservebattery power.• To turn on the screen, press a key.My display settings changedDepending on your theme, items that you have set, such as your font and Home screen backgroundpicture might change when you select a new theme.1. After you change your theme, reset your font and Home screen background picture.189
LanguageSet the display languageVerify that your BlackBerry® Device Software supports multiple languages. Contact your systemadministrator or wireless service provider for more information.1. In the device options, click Language.2. Set the Language field.3. Press the Menu key.4. Click Save.Add or delete a display language1. See the BlackBerry Desktop Software Online Help for more information about adding and removinglanguages using the BlackBerry® Application Loader tool.About typing input languagesYou can set a typing input language to use when you type. This setting is different from the displaylanguage. When you set a typing input language, AutoText and other typing settings change to theselected language. For example, you might use your BlackBerry® device in French, but type messagesin English.The typing input language also controls whether your device uses the multi-tap or the SureType™ inputmethod.If the typing input language of your device is different from the display language of your device, arectangle with the short form of the current typing input language appears in the list that appears whenyou type.Set the typing input languageVerify that your BlackBerry® Device Software supports multiple languages. Contact your systemadministrator or wireless service provider for more information.1. In the device options, click Language.2. Set the Input Language field.3. Press the Menu key.4. Click Save.Turn off the shortcut for switching typing input languagesVerify that your BlackBerry® Device Software supports multiple languages. Contact your systemadministrator or wireless service provider for more information.190
Your device uses the Alt key and the Enter key as a way to switch typing input methods quickly.1. In the device options, click Language.2. Set the Use Input Method Shortcut field to No.3. Press the Menu key.4. Click Save.To turn on the switching typing input language shortcut again, set the Use Input Method Shortcutfield to Yes. In the Notify me field, set whether you want to be notified when you switch languages.Set the voice dialing languageVerify that your BlackBerry® Device Software supports multiple languages. Contact your systemadministrator or wireless service provider for more information.Change the voice dialing language if your spoken language is different than the display language on yourdevice.1. In the device options, click Language.2. Set the Voice Activated Dialing Language field.3. Press the Menu key.4. Click Save.Set display options for contactsYou can sort how your contacts appear in all applications, including the message list, the address book,calendar, or phone. Contacts can be sorted by last name or first name.1. In the device options, click Language.2. Set the Name Display field to Last name, First name.3. Press the Menu key.4. Click Save.To sort your contacts by first name, set the Name Display field to First name, Last name.Language troubleshootingSome characters do not appear correctly on my device• The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with yourBlackBerry® device might not support the characters. Contact your system administrator orwireless service provider for more information.191
Wireless network coverageFind information about wireless coverage indicatorsYour BlackBerry® device uses various indicators to show the current wireless coverage level.1. See the printed documentation that accompanied your device for more information about wirelesscoverage indicators and their meaning.Turn off the connection to the wireless networkYou should turn off the connection to the wireless network in certain places, such as on an airplane orin a hospital. See the BlackBerry Safety and Product Information Booklet for more information.1. On the Home screen or in the application list, click Turn Wireless Off.To connect to the wireless network again, on the Home screen or in the application list, click TurnWireless On.Turn on wireless coverage notification1. In the device options, click Screen/Keyboard.2. Set the LED Coverage Indicator field to On.3. Press the Menu key.4. Click Save.When your BlackBerry® device is connected to the wireless network, the LED light flashes green.Check the wireless coverage level using a voice command1. In voice-activated dialing, wait for the sound.2. Say "Check coverage".About the preferred wireless network listYour wireless service provider might have agreements with other wireless networks that allow you touse their services when you are traveling. The preferred wireless network list allows you to control theorder in which these other wireless networks are used. Your BlackBerry® device scans for the wirelessnetworks on this list first when you travel.Your device attempts to connect to a wireless network based on the order in which the wireless networksappear in your preferred wireless network list. If no wireless network on the list is available, your deviceis designed to roam to another available wireless network automatically.Note:  Extra fees usually apply when you are roaming. Contact your wireless service providerfor more information on roaming fees.192
Add a wireless network to the preferred wireless networklistVerify that your wireless service provider plan includes this service.1. In the device options, click Network.2. Press the Menu key.3. Click My Preferred Network List.4. Press the Menu key.5. Click Add Network.6. Perform one of the following actions:• To scan for a wireless network to add, click Select From Available Networks. Click awireless network. Click Select Network.• To scan for a wireless network that is already known to the BlackBerry® device, click SelectFrom Known Networks. Click a wireless network. Click Select Network.• To add a wireless network manually, click Manual Entry. Set the priority for the wirelessnetwork. Type the MMC and MNC.7. Press the Menu key.8. Click Save.Change the order of preferred wireless networksVerify that your wireless service provider plan includes this service.1. In the device options, click Network.2. Press the Menu key.3. Click My Preferred Network List.4. Highlight a wireless network.5. Press the Menu key.6. Click Move.7. Roll the trackball to the new location.8. Click the trackball.9. Press the Menu key.10. Click Save.Delete a wireless network from the preferred wirelessnetwork listVerify that your wireless service provider plan includes this service.1. In the device options, click Network.2. Press the Menu key.3. Click My Preferred Network List.4. Highlight a wireless network.5. Press the Menu key.6. Click Delete.193
7. Press the Menu key.8. Click Save.Turn off email, PIN, browser, and MMS servicesDepending on your wireless service provider plan, you might be able to turn off the email, PIN, browserand MMS services of your BlackBerry® device so that only phone calls and SMS messages are available.Contact your wireless service provider for more information.1. In the device options, click Network.2. Perform one of the following actions:• To turn off email, PIN, browser and MMS services, set the Data Services field to Off.• To turn off email, PIN, browser and MMS services only when you roam to another network,set the Data Services field to Off When Roaming.3. Press the Menu key.4. Click Save.About roamingIn most cases, your BlackBerry® device automatically roams to an appropriate network when you traveloutside of your wireless service provider's coverage area. Your wireless service provider must set upyour SIM card for roaming services before you can select a different network and some features mightbe priced differently than on your wireless service provider's network.An indicator appears on your device to let you know that you are roaming outside of your normal networkarea. You might also have to provide login information before you can access the network. Contact yourwireless service provider for more information about roaming.Roam to another network manuallyVerify that your wireless service provider has set up your SIM card for this service.By default, your BlackBerry® device is designed to roam to an appropriate network automatically whenyou travel.1. In the device options, click Network.2. Set the Network Selection Mode field to Manual.3. Click Scan for Available Networks.4. Click a network.5. Click Select Network.6. Press the Menu key.7. Click Save.Note:  Your device connects to the selected network and remains connected to it until you select yourhome network again, or until you select another network.To reconnect to your home network, set the Selection Mode field to Automatic.194
Wireless network coverage troubleshootingI cannot connect to a wireless network1. Try performing one of the following actions:• Verify that your SIM card is inserted correctly.• Verify that you have turned on the connection to the wireless network. On the Home screenor in the application list, click Turn Wireless On.• If you were traveling and you selected a network manually, your BlackBerry® device remainsconnected to that network until you select your home network again. In the device options,click Network. Set the Network Selection Mode to Automatic.195
Power and batteryTurn off your device• If you have not set your BlackBerry® device to turn on and off automatically at specific times,press the Power button.• If you have set your device to turn on and off automatically at specific times, press the Powerbutton. If you want the device to stay turned off until you press the Power button again, click FullPower Off. If you want the device to turn on again at the specified time or for alarm or calendarreminders, click Turn Off.Note:  Depending on your device theme, the location or name for Turn Power Off might be different.See the printed documentation that came with your device for more information about applicationlocations and names for your device.Set your device to turn on and turn off automatically1. In the device options, click Auto On/Off.2. Set the Weekday field to Enabled.3. Specify the times when the BlackBerry® device should turn on and off on weekdays.4. Set the Weekend field to Enabled.5. Specify the times when the device should turn on and off on weekends.6. Press the Menu key.7. Click Save.Check the battery power level1. In the device options, click Status.Check the battery power level using a voice command1. In voice-activated dialing, wait for the sound.2. Say "Check battery".Reset the device1. Remove and reinsert the battery.Extend battery life• Set the BlackBerry® device to turn on and turn off automatically.• Turn off the connection to the wireless network when you are not in a wireless coverage area.• Delete the original message when you send a reply.196
• Lower the brightness of the backlighting.• Turn off the flash on the camera.• Send a message to multiple contacts using Add To, Add Cc, or Add Bcc.• Charge your device regularly.197
SIM cardAbout the SIM card phone bookUse the SIM card phone book to access contacts that you have added to your SIM card. The SIM cardphone book is different from the address book on your BlackBerry® device. If you switch SIM cards, thecontacts in the SIM card phone book change.You can add ADN entries to your SIM card phone book. You can also look up ADN or SDN entries. ADNentries appear in plain text and SDN entries appear in bold.Load the SIM card phone book1. In the address book, press the Menu key.2. Click SIM Phone Book.3. Wait for the SIM card phone book to load.4. Press the Escape key.Add a contact to your SIM cardVerify that your wireless service provider has set up your SIM card for a SIM card phone book.1. In the address book, press the Menu key.2. Click SIM Phone Book.3. Click the trackball.4. Click New.5. Type the contact information.6. Press the Menu key.7. Click Save.Copy contacts from your SIM card to your address bookVerify that your wireless service provider has set up your SIM card for a SIM card phone book.1. In the address book, press the Menu key.2. Click SIM Phone Book.3. Press the Menu key.4. Click Copy All To Address Book.Note:  If you attempt to copy a SIM card contact with a phone number that matches that of a contactthat is already listed in the address book, the SIM card contact is not copied.Change a SIM card contactVerify that your wireless service provider has provisioned your SIM card for a SIM card phone book.198
1. In the SIM card phone book, highlight a contact.2. Press the Menu key.3. Click Edit.4. Edit the contact.5. Press the Menu key.6. Click Save.Delete a SIM card contactVerify that your wireless service provider has set up your SIM card for a SIM card phone book.1. In the SIM card phone book, highlight a contact.2. Press the Menu key.3. Click Delete.Store SMS text messages on your SIM cardIf you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messagesafter the BlackBerry® device imports them to the message list.1. In the device options, click SMS.2. Set the Leave Messages On SIM Card field to Yes.3. Press the Menu key.4. Click Save.To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field toNo. Any SMS text messages on your SIM card are deleted after the BlackBerry device imports them tothe message list.About SIM card securityUse SIM card security to add another level of security to your device. This level of security is designedto prevent unauthorized use of your BlackBerry® device or SIM card by locking the SIM card with a PINcode. If you lock your SIM card, other people cannot remove your SIM card and insert their own andthey cannot remove your SIM card and insert it into another device.If you have protected your SIM card with a PIN code, you must type the PIN code before you can removeyour SIM card and insert it into another device.Protect your SIM card with a PIN codeVerify that your wireless service provider has provided you with a SIM card PIN code.1. In the device options, click Advanced Options.2. Click SIM Card.3. Press the Menu key.4. Click Enable Security.5. Type your SIM card PIN code.6. Click the trackball.199
Note:  If you type the SIM card PIN code incorrectly three times, your SIM card does not function.Contact your wireless service provider for more information.Change the SIM card PIN codeVerify that you have turned on SIM card PIN code security.1. In the device options, click Advanced Options.2. Click SIM Card.3. Press the Menu key.4. Click Change PIN2 Code.200
SecuritySecurity basicsAbout the device passwordIf you type your BlackBerry® device password incorrectly, you might be prompted to type blackberrybefore you can continue. When you attempt to type your password again, the characters that you typeappear on the screen.If you exceed the number of allowed attempts, all the data on your device is deleted for security reasons.Set a device password1. In the device options, click Security Options.2. Click General Settings.3. Set the Password field to Enabled.4. Press the Menu key.5. Click Save.To turn off the device password, set the Password field to Disabled.Change the device password1. In the device options, click Security Options.2. Click General Settings.3. Press the Menu key.4. Click Change Password.Lock the deviceVerify that you have set a device password.1. On the Home screen, click Lock.To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your password. Pressthe Enter key.Lock the keyboardIf you do not set a device password, you can lock your keyboard to prevent accidentally placing calls ortyping characters.1. On the Home screen or in the applications list, click Keyboard Lock.To unlock the keyboard, press the Send key and the * key.Set a limit for password attempts201
1. In the device options, click Security Options.2. Click General Settings.3. Set the Number of Password Attempts field.4. Press the Menu key.5. Click Save.EncryptionAbout content protectionContent protection is designed to encrypt your BlackBerry® device data. When content protection isturned on, your device uses a private key to encrypt data as it is stored on the device, including datathat your device receives when it is locked. Your device decrypts data as you access it.You can set content protection to include or exclude your contacts. If you turn on content protection forcontacts and you receive a phone call when the device is locked, the caller name does not appear onthe screen.When you lock your device, an open lock icon appears in the device status section of the screen toindicate that your device is deleting a copy of the private key from temporary device memory. A lockicon appears when the device has deleted the key.Protect your device dataVerify that you have set a password on your BlackBerry® device.1. In the device options, click Security Options.2. Click General Settings.3. Set the Content Protection field to Enabled.4. If you do not want to encrypt your address book contents, set the Include Address Book field toNo.5. Press the Menu key.6. Click Save.Use a stronger encryption algorithm when your device is lockedVerify that you have turned on content protection on your BlackBerry® device.You can set the encryption strength used to encrypt content that is received while your device is locked.When your device is unlocked, a different encryption method is used to ensure quick access to devicedata.1. In the device options, click Security Options.2. Click General Settings.3. Set the Strength field.4. Press the Menu key.5. Click Save.202
About encryption keysIf your BlackBerry® device is integrated with an account that uses the BlackBerry Enterprise Server orBlackBerry Desktop Redirector, your device uses an encryption key. The encryption key is designed toprotect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirectorand the device to ensure that the data remains as secure as possible. You can generate the key fromyour device. You should generate a new encryption key every two weeks.Generate an encryption keyVerify that your BlackBerry® device is associated with an email account that uses BlackBerry EnterpriseServer version 4.0 or later. If your device is associated with an email account that uses an earlier versionof the BlackBerry Enterprise Server, see the  BlackBerry Device Software Online Help for moreinformation.1. In the device options, click Security Options.2. Click General Settings.3. Highlight a current service.4. Click the trackball.5. Click Regenerate Encryption Key.About content compressionContent compression is designed to reduce the size of the data that is stored on your BlackBerry® devicewhile maintaining the integrity of that data. If content compression is turned on, your device compressesall device data, including calendar entries, tasks, memos, contacts, and messages. You should keepcontent compression turned on.If content compression and content protection are turned on, your device compresses your device databefore encrypting it.Password keeperAbout the password keeperUse the password keeper to store all your passwords in one place. The password keeper is designed toprotect your passwords with a password keeper password. When you type this password, the passwordkeeper decrypts your passwords.You can also use the password keeper to generate random passwords that contain numbers, letters,and symbols.Add a password to the password keeper1. In the password keeper, press the Menu key.203
2. Click New.3. Type password information.4. Click the trackball.5. Click Save.Generate a random password1. In the password keeper, press the Menu key.2. Click New.3. Type a title for the password.4. Click the trackball.5. Click Random Password.6. Type any additional password information.7. Click the trackball.8. Click Save.Set criteria for randomly generated passwords1. In the password keeper, press the Menu key.2. Click Options.3. Set the random password fields.4. Press the Menu key.5. Click Save Options.View a password in the password keeper1. In the password keeper, click a password.Change a password in the password keeper1. In the password keeper, highlight a password.2. Press the Menu key.3. Click Edit.Hide passwords in the password keeper1. In the password keeper, press the Menu key.2. Click Options.3. Set the Show Password field to No.4. Press the Menu key.5. Click Save.Delete a password from the password keeper1. In the password keeper, highlight a password.2. Press the Menu key. Click the trackwheel.3. Click Delete.204
Change the password keeper password1. In the password keeper, press the Menu key.2. Click Change password.Copy a password1. In the password keeper, highlight a password.2. Press the Menu key.3. Click Copy Username or Copy Password.To clear a user name or password from the clipboard, press the Menu key. Click Clear Clipboard.CAUTION:  If you copy a password in the password keeper, the password is not encrypted while it ison the clipboard.Prevent password copying1. In the password keeper, press the Menu key.2. Click Options.3. Set the Allow Clipboard Copy field to No.4. Press the Menu key.5. Click Save Options.Advanced securityAbout security self testsThe security self tests application is designed to verify that security software is implemented properlyon your BlackBerry® device. The tests should run automatically when your device restarts.Verify security software1. In the device options, click Security Options.2. Click General Settings.3. Press the Menu key.4. Click Verify Security Software.About certificatesYou can use this feature with the S/MIME Support Package or PGP® Support Package. See the S/MIMESupport Package User Guide Supplement or   Support Package User Guide Supplement for moreinformation.About the key store205
You can use this feature with the S/MIME Support Package or PGP® Support Package. See the S/MIMESupport Package User Guide Supplement or  PGP Support Package User Guide Supplement for moreinformation.About PGP keysYou can use this feature with the PGP® Support Package. See the  PGP Support Package User GuideSupplement for more information.About memory cleaningYou can use this feature with the S/MIME Support Package or PGP® Support Package. See the S/MIMESupport Package User Guide Supplement or  PGP Support Package User Guide Supplement for moreinformation.Smart cardsAbout smart password entryIf you use two-factor authentication and your BlackBerry® device password or authenticator passwordis numeric, you might be able to use smart password entry in some password fields. When you turn onsmart password entry, your device remembers whether the last password that you typed in a passwordfield was numeric and if it was, the next time that you type the password your device applies a numericfilter. When the filter is applied you do not have to press the Alt key to type the numbers. An icon besidethe password field indicates that a numeric filter is applied.Turn off smart password entryYou might want to turn off smart password entry to reduce the chance of a stranger guessing your devicepassword or authenticator password based on the filter applied.1. In the device options, click Security Options.2. Click General Settings.3. Set the Smart Password Entry field to Disabled.4. Press the Menu key.5. Click Save.To turn on smart password entry, set the Smart Password Entry field to Enabled.Smart password entry prerequisites• Verify that you have installed the appropriate smart card driver and smart card reader driver onyour BlackBerry® device.• Verify that the User Authenticator field is set to Enabled.206
Switch between numeric and alphanumeric password filters1. If you have turned on smart password entry, to switch between a numeric password filter and analphanumeric password filter in an empty password field, press the Enter key.The icon changes to indicate the new filter applied.Authentication certificate prerequisites• Verify that you have installed the appropriate smart card driver and smart card reader driver onyour BlackBerry® device.• Verify that you have imported a smart card certificate that can be used for signing and verificationto your device.• Verify that you have set a device password.• Verify that you have set the User Authenticator field to Enabled.• Verify that you know the smart card authentication password. You should have received thispassword when you received your smart card.Set an authentication certificateIf you use a certificate to authenticate your smart card, the certificate authenticates your smart cardeach time that you use your smart card to log in to your BlackBerry® device.1. In the device options, click Security Options.2. Click General Settings.3. Set the Authentication Certificate field.4. Press the Menu key.5. Click Save.To stop using a certificate to authenticate your smart card, set the Authentication Certificate field toNone.Use a certificate to authenticate your smart cardIf you use a certificate to authenticate your smart card, the certificate authenticates your smart cardeach time that you use your smart card to log in to your BlackBerry® device.1. In the device options, click Security Options.2. Click General Settings.3. Set the Authentication Certificate field.4. Press the Menu key.5. Click Save.To stop using a certificate to authenticate your smart card, set the Authentication Certificate field toNone.Security troubleshooting207
I cannot type a password1. Verify that you are using the multi-tap typing method.I cannot unlock my device using my smart cardTry performing the following actions:• Verify that the correct smart card is inserted in the smart card reader.• Verify that the smart card is inserted in the smart card reader correctly.208
Third-party application controlAbout permissions for third-party applicationsYou can set whether third-party apllications on your BlackBerry® device can use data or connectionsfrom other applications. For example, a third-party application might use data from organizerapplications or connections from applications such as the phone.If applications or connections within a group have different permission values, the permission field forthe group is Custom.If you have third-party applications on your device, the device firewall is designed to prevent theseapplications from transmitting data without your knowledge. When a third-party application attempts totransmit data to or from your device, a dialog box prompts you to accept or deny the connection request.If you have turned off the prompt after accepting or denying an application, and want to be promptedagain, you can reset the firewall to show the connection prompts.Reset connection permissions for third-party applications1. In the device options, click Security Options.2. Click Firewall.3. Press the Menu key.4. Click Reset Settings.About direct Internet connections for third-partyapplicationsSome third-party applications that you install on your BlackBerry® device might require a direct TCP orHTTP connection to the Internet. For example, a stock application might need to connect to the Internetto retrieve the latest prices. You might have to set the access point name (APN) used for this connection.Set up a direct Internet connection for third-partyapplicationsVerify that you know the access point name (APN), and the user name and password for the APN.Contact your wireless service provider for more information.1. In the device options, click Advanced Options.2. Click TCP.3. In the APN field, type the access point name.4. Type the user name and password to connect to the access point.5. Press the Menu key.6. Click Save.209
Set permissions for third-party applicationsCAUTION:  Setting permissions for third-party applications can significantly affect the operation ofapplications on your BlackBerry® device. If you are unsure about how changing these settings mightaffect the operation of the applications on your device, contact your system administrator or wirelessservice provider for more information.1. In the device options, click Advanced Options.2. Click Applications.3. Highlight an application.4. Press the Menu key.5. Perform one of the following actions:• To change permissions for all applications, click Edit Default Permissions.• To change permissions for a third-party application, click Edit Permissions.6. Expand Connections, Interactions, or User Data.7. Set the permission fields.8. Press the Menu key.9. Click Save.Third-party application connection permissionsUSB:Set whether third-party applications can connect to your device using a physical connection such asa USB cable or RS-252 cable.Bluetooth:Set whether third-party applications can use wireless connections that your device has establishedwith other Bluetooth® enabled devices.Phone:Set whether third-party applications can make phone calls or access phone logs.Company Network:Set whether third-party applications can access the Internet or your organization's intranet throughyour organization's network.Carrier Internet:Set whether third-party applications can access the Internet through your wireless service provider(for example, through a direct TCP connection or a WAP gateway).Third-party application interaction permissionsInterprocess Communication:Set whether third-party applications can communicate with other applications on your BlackBerrydevice, such as the device runtime store, persistant store, and global events.Module Management:210
Set whether third-party applications can add or remove application modules and access moduleinformation such as the application name and version.Keystroke Injection:Set whether third-party applications can simulate actions on your device, such as pressing a key orbutton.Browser Filters:Set whether third-party applications can register browser filters with your browser to add, change,or delete web site content before it appears in your browser.Theme Data:Set whether your device can use third-party applications as a source for customized themes.Third-party application data permissionEmail:Set whether third-party applications can access email messages, SMS messages, or PIN messageson your BlackBerry® device.PIM:Set whether third-party applications can access organizer items such as tasks, memos, contacts, andcalendar entries.Files:Set whether third-party applications can access files that you store on your device, such as files thatyou transfer to your device using the BlackBerry Desktop Software or Bluetooth® technology.Key Store:Set whether third-party applications can access certificates and keys in the key store on your device.Key Store Medium SecuritySet whether third-party applications can access certificates or keys in the key store if your devicecaches the key store password.211
BrickBreakerAbout BrickBreakerThe object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fallfrom the bricks that you destroy. The capsules provide you with different mechanisms for destroyingbricks or controlling the ball or paddle.When you hit the ball with your paddle 50 times on any level, the bricks descend one space every fewseconds.BrickBreaker capsulesLong:This capsule makes the paddle longer.Slow:This capsule slows down the paddle.Gun:This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks.Laser:This capsule enables you to shoot unlimited laser beams at the bricks.Multi:This capsule puts four balls in play.Catch:This capsule enables you to catch and hold the ball.Flip:This capsule changes the direction of the paddle.Wrap:This capsule enables you to move the paddle beyond the edge of the screen.Bomb:This capsule destroys the next brick that you hit and damages nearby bricks.Life:This capsule gives you an additional life.BrickBreaker scoringCatching a capsule:50 pointsShooting a brick with the gun:50 pointsHitting a brick with the ball:212
10 pointsShooting a brick with the laser:5 pointsDamaging a brick with a bomb:5 pointsPlay BrickBreaker• To move the paddle, roll the trackball.• To release the ball in catch mode, press the Space key.• To shoot the laser or gun, press the Space key.Adjust the volume for BrickBreaker1. In BrickBreaker, press the Menu key.2. Click Options.3. Set the Volume field.4. Press the Menu key.5. Click Save.Set the paddle speed1. In BrickBreaker, press the Menu key.2. Click Options.3. Perform one or more of the following actions:• To set the paddle speed, set the Paddle movement speed field.• To accelerate the paddle as you roll the trackball, select the Paddle acceleration check box.4. Press the Menu key.5. Click Save.Submit a score to the BrickBreaker high score web site1. In BrickBreaker, press the Menu key.2. Click Send High Score.Check the high scores on the BrickBreaker web site1. In BrickBreaker, press the Menu key.2. Click High Scores.213
Service booksAbout service booksService books determine which services are available on your BlackBerry® device. If your device isintegrated with an account that uses the BlackBerry Enterprise Server, your system administrator cansend service books to your device that determine whether features such as remote address lookup andwireless calendar synchronization are available.Service books arrive on your device either over the wireless network from your wireless service provideror system administrator or through the BlackBerry Desktop Software when you connect your device toyour computer.Accept a service book1. In the device options, click Advanced Options.2. Click Service Book.3. Highlight the new service book.4. Press the Menu key.5. Click Accept.Delete a service book1. In the device options, click Advanced Options.2. Click Service Book.3. Highlight a service book.4. Press the Menu key.5. Click Delete.To restore a service book, on the Service Book screen, press the Menu key. Click Undelete.214
TroubleshootingBlackBerry Basics troubleshootingNo application opens when I press a Convenience keyVerify that you have not deleted the application that you assigned to the key.1. Assign a different application to the key.Some features are not available on my deviceDepending on your wireless service provider plan or the type of email account that you have associatedwith your BlackBerry® device, some features might not be available on your device. If your device isassociated with an email account that uses a BlackBerry Enterprise Server, some features might not beprovisioned or might be restricted by your system administrator.If your system administrator has restricted a setting, a red lock icon appears beside the option field.1. Contact your system administrator or wireless service provider for more information about thefeatures that are available for your device.Phone troubleshootingI cannot make or receive calls1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• If you cannot make calls and fixed dialing is turned on, verify that the phone number for yourcontact appears in your fixed dialing list or turn off fixed dialing.• If you have traveled to another country and you have not changed your smart-dialing options,dial the full phone number, including the country code and area code, for your contact.• If you are not receiving calls, verify that call blocking and call forwarding are turned off.My phone number appears as Unknown in the phoneYou can edit your SIM card phone number to change how your phone number appears in the phone.1. In the device options, click Advanced Options.2. Click SIM Card.3. Press the Menu key.4. Click Edit SIM Phone Number.5. Type your phone number6. Click the trackball.215
Note:  Editing your SIM card phone number only changes what appears in the phone. It does not changethe actual number that is used to make and receive calls.Voice dialing troubleshootingI cannot make a call using a voice command1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your BlackBerry device has an adequate level of wireless coverage.• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset,verify that the device supports this feature and that you have paired the Bluetoothdevice withyour BlackBerry device.• If your keyboard is locked and you have not set a device password, unlock your keyboard.• Change the voice dialing language. In the device options, click Language. Set the VoiceActivated Dialing Language field. Press the Menu key. Click Save.My device does not recognize names or numbers in a voice command1. Try performing the following actions:• Say the first name and then the last name of your contact.• Use the standard pronunciation rules of the language on your device.• If your device does not usually find a match for a contact or phone number, in the deviceoptions, click Voice-Activated Dialing. Set the Sensitivity field closer to Reject Less.Press the Menu key. Click Save.• If your device responds easily to background noise or often suggests a different contact orphone number, in the device options, click Voice-Activated Dialing. Set the Sensitivityfield closer to Reject More.• Help your device recognize the way you say certain numbers. In the device options, clickVoice-Activated Dialing. Press the Menu key. Click Adapt Digits. Complete theinstructions on the screen.Camera troubleshootingI cannot save picturesYour BlackBerry® device memory or media card might not have enough available memory to savepictures.1. Try performing the following actions:• If you are trying to save a picture to your device memory, delete old data or messages fromyour device.• If you are trying to save a picture on your media card, delete old media files.• In the camera options, verify that the Quality field is not set to High. High-quality picturesuse more memory than lower-quality pictures.216
• Increase the maximum amount of memory available for pictures.The flash turns offIf the battery power level drops below 25 percent, the flash turns off automatically to conserve batterypower. In cold temperatures, the flash turns off when the battery power level drops below 80 percent.Message troubleshootingI cannot send messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, your device should send the messages when you return to awireless coverage area.• If the menu item for sending a message does not appear, verify that you have added an emailaddress or PIN for your contact.• If you created an email address or added an existing email address to your device using theemail setup web site, verify that you have received an activation message on your devicefrom the BlackBerry Internet Service. If you have not received an activation message (themessage might take a short period of time to arrive), use the email setup web site to send aservice book to your device.• If you have not received a registration message from the wireless network, register yourdevice. In the device options, click Advanced Options. Click Host Routing Table. Press theMenu key. Click Register Now.• Generate an encryption key.• Verify that data service is turned on.• Resend the message.I am not receiving messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, you should receive messages when you return to a wirelesscoverage area.• If you created an email address or added an existing email address to your device using theemail setup web site, verify that you have received an activation message on your devicefrom the BlackBerry Internet Service. If you have not received an activation message (themessage might take a short period of time to arrive), use the email setup web site to send aservice book to your device.• If you have not received a registration message from the wireless network, register yourdevice. In the device options, click Advanced Options. Click Host Routing Table. Press theMenu key. Click Register Now.• Verify that data services is turned on.• If you use email message filters, verify that your email message filter options are setcorrectly.217
• Verify that email message forwarding is turned on and that you have selected all the emailmessage folders, including your inbox folder, that you want to receive email messages from.I cannot file email messages• Try performing one of the following actions:• Verify that you have turned on wireless email reconciliation.• If wireless email reconciliation is not supported for your BlackBerry® device, verify that yourdevice is associated with an email account that uses the BlackBerry Enterprise Server orBlackBerry Desktop Redirector.• Verify that you have performed an initial email reconciliation with the BlackBerry DesktopSoftware so that the email message folders in your email application appear on your device.See the  BlackBerry Desktop Software Online Help for more information.I received notification of a new message, but no new messages appearin my message listIf you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives anew message from a folder in your email account other than your inbox, the message is filed and doesnot appear in a message list.Some messages no longer appear on my device• If your BlackBerry® device memory is full, your device deletes the oldest messages from amessage list. Messages saved on the device are not deleted.• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox& Handheld, email messages that you delete in the email account on your computer are alsodeleted on your device.A message or attachment is truncatedYour BlackBerry® device receives messages and attachments in sections. As you read the message orattachment, the next section should be sent to your device.1. If the message or attachment is truncated, try performing one of the following actions:• Verify that your device is connected to the wireless network.• Wait for several seconds. It might take a short period of time for your device to receive thenext section of the message or attachment.• If you see "More available" at the end of a message or attachment, press the Menu key. ClickMore or More All.Some email message folders appear dimmedIf you cannot forward email messages from a email message folder, the check box beside the folderappears dimmed.1. Try performing the following actions:• If your device is associated with an email account that uses BlackBerry Enterprise Serverversion 4.0 or later, the folders might become available after a short period of time.218
• In the message options, click Email Settings. Press the Menu key.Click FolderRedirection. Turn off wireless email reconciliation, and then turn it on again.The email message filters that I created are not working correctly1. Try performing the following actions:• Verify that you have turned on the email message filter.• Verify that the email message filters are listed in the order in which you want yourBlackBerry® device to apply them to messages.I cannot use a shortcut to view one type of message in a message listIf you switch BlackBerry® devices and you restore device data from your previous device to your currentdevice, the message list shortcuts for your previous device replace the message list shortcuts for yourcurrent device.1. To view the shortcuts for viewing one type of message in a message list, in a message list, pressthe Menu key. Click Search. Click the trackball. Click Recall.I cannot send SMS text messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.  If you are not ina wireless coverage area, the message should be sent when you return to a wireless coveragearea.• Verify that your service plan supports sending and receiving SMS text messages.• Verify that fixed dialing number mode is turned off. In the phone, click Options, click theFDN Phone List. Click the trackball.Click Disable FDN Mode.I am not receiving SMS text messages1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your service plan supports sending and receiving SMS text messages.• Verify that there is sufficient space on your SIM card to receive SMS text messages. In theSMS options, set the Leave Messages On SIM Card field is set to No. Any SMS textmessages on your SIM card are deleted after the device imports them to the SMS textmessage list.I cannot attach a file to an MMS message1. Try performing the following actions:• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gifor .midi file).• Verify that the file size does not exceed 300 KB.• Verify that the file is not copyright protected.• If MMS templates are available for your BlackBerry® device, use a blank template to composeyour MMS message.219
Typing troubleshootingSureType technology does not recognize a wordUse the list that appears when you type to help you build words that SureType™ technology does notrecognize.1. Press the first letter key once. Highlight a letter in the list. Press the subsequent letter key.Highlight the letter combination that you want to type. Click the trackball. Continue to type theword.I cannot type a password1. Verify that you are using the multi-tap typing method.Attachment troubleshootingA skipped content bar appears in a documentMore attachment content is available for you to retrieve from the messaging server to your BlackBerry®device.1. To retrieve the content, click the skipped content bar.Synchronization troubleshootingSome characters in calendar entries do not appear correctly aftersynchronizationIf you create calendar entries on your BlackBerry® device that contian special characters or accents,your computer might not support these characters.1. On your computer, verify that you have the correct default code page set and that you have properfont support installed on your computer. See the documentation for the operating system on yourcomputer for more information.Email messages are not reconciling over the wireless network1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Initiate email reconciliation. In a message list, press the Menu key. Click Reconcile Now.I am not receiving email messages from personal folders on mycomputer220
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, your emailmessages in personal folders can only be reconciled using the BlackBerry Desktop Software. See theBlackBerry Desktop Software Online Help for more information.Email messages are not being deleted over the wireless network1. Try performing one of the following actions• If you have deleted multiple email messages using Delete Prior, the email messages are notdeleted during wireless email reconciliation. Select a group of messages and press theBackspace/Delete key.• Verify that you have set the Delete On field to Mailbox & Handheld.Organizer data is not synchronizing over the wireless network1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless data synchronization is turned on in the calendar, address book, task list,and memo list.Browser troubleshootingNo browser is available on my device1. Try performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• The location and name of the browser on your BlackBerry device might change depending onyour theme. See the printed documentation that came with your device for more information.Media troubleshootingI cannot fast forward or rewind a songThe ability to fast forward or rewind a song is not supported.I cannot open a media file on my media cardTry performing the following actions:• If you are attemping to access the media card through the Media application and your BlackBerry®device is connected to your computer, turn off mass storage mode or disconnect your device fromthe computer.• If you are attempting to access the media card through mass storage mode, verify that you haveclosed the Media Manager component of the BlackBerry Desktop Software. You cannot access themedia card through the Media Manager and mass storage mode simultaneously.• If you encrypted the media files on your media card using the device key and you are trying toopen the media files using a device other than the one that you used to encrypt the files, insert221
the media card in to the device that you used to encrypt the files. In the media card options, setthe Encryption Mode field to None or Security Password.My BlackBerry device does not use the correct ring tone or HomeScreen pictureTry performing the following action:• If you encrypted the ring tone or picture on your media card using the device password and youreset your BlackBerry® device, unlock your device.Map troubleshootingI cannot view a location1. Verify that no punctuation marks appear in the location information.Diagonal lines appear on a mapDiagonal lines appear on a map when your BlackBerry® device loads new location information.Contact troubleshootingI cannot find the Add Custom Phone Tune menu itemIf you have already added or assigned a custom ring tone to a contact, the Add Custom Phone Tunemenu item does not appear.Custom address book field data is not appearing on my computerYou can only synchronize the information in a custom address book field with a text field in the emailapplication on your computer. For example, you cannot add a contact's birthday to a custom addressbook field on your BlackBerry® device and synchronize it with the email application on your computer.The birthday field is a date field in the email application on your computer.Calendar troubleshootingI cannot schedule appointments that span multiple daysIf you use IBM® Lotus Notes, you cannot schedule appointments that span multiple days.I cannot set some fields when scheduling appointmentsIf you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fieldsand the Mark as Private check box when you change a recurring meeting or appointment.222
Alarm troubleshootingMy alarm does not notify me on the weekend1. In the alarm, verify that the Active on Weekends field is set to Yes.Bluetooth technology troubleshootingI cannot type a passkey on a Bluetooth enabled deviceIf the Bluetooth® enabled device with which you are pairing has no screen where you can type apasskey, the passkey might already be defined.1. On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.My list of paired Bluetooth enabled devices does not appear1. Try performing the following actions:• Verify that you have turned on Bluetooth® technology.• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled deviceslist.I cannot pair with a Bluetooth enabled device• Try performing the following actions:• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device.• Turn off encryption between your BlackBerry device and the Bluetooth enabled device. In thedevice options, click Bluetooth. Click a Bluetooth enabled device. Click DeviceProperties. Set the Encryption field to Disabled. Press the Menu key. Click Save.I cannot share contacts with a paired Bluetooth enabled device1. Try performing the following actions:• Verify that you have turned on Bluetooth® technology.• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.• Verify that your device can share contacts with Bluetooth enabled devices. In the deviceoptions, click Bluetooth. Verify that the Address Book Transfer field is set to On.• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supportsthe Handsfree profile or the Object Push profile. See the documentation that came with theBluetooth enabled device for more information about supported Bluetooth profiles.Notification profile troubleshooting223
My device is vibrating more times than expectedFor phone calls, the number of times that the BlackBerry® device vibrates is not determined by thenumber of vibrations that you set in your notification profile. The device vibrates until the caller or thewireless network ends the connection.I am not receiving notification for incoming calls or messages1. Try performing the following actions:• In the profile list, verify that the Off profile is not turned on.• In a profile exception, verify that the Custom Phone Tune field is not set to Mute.I cannot set some fields when creating a Calls From notification profileexceptionIf you assign a custom ring tone to a contact in the address book, a Calls From profile exception appearsin the the profile list. Because these exceptions are for calls only, you can only set the Custom PhoneTune field.Display troubleshootingMy device screen turns offWhen you do not use your BlackBerry® device for a period of time, the screen turns off to conservebattery power.• To turn on the screen, press a key.My display settings changedDepending on your theme, items that you have set, such as your font and Home screen backgroundpicture might change when you select a new theme.1. After you change your theme, reset your font and Home screen background picture.Language troubleshootingSome characters do not appear correctly on my device• The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with yourBlackBerry® device might not support the characters. Contact your system administrator orwireless service provider for more information.Wireless network coverage troubleshooting224
I cannot connect to a wireless network1. Try performing one of the following actions:• Verify that your SIM card is inserted correctly.• Verify that you have turned on the connection to the wireless network. On the Home screenor in the application list, click Turn Wireless On.• If you were traveling and you selected a network manually, your BlackBerry® device remainsconnected to that network until you select your home network again. In the device options,click Network. Set the Network Selection Mode to Automatic.Security troubleshootingI cannot unlock my device using my smart cardTry performing the following actions:• Verify that the correct smart card is inserted in the smart card reader.• Verify that the smart card is inserted in the smart card reader correctly.Diagnostic reportsAbout diagnostic reportsDiagnostic reports provide information about your BlackBerry® device wireless configuration andconnections. If you cannot connect to the wireless network or access services such as email, yourwireless service provider or system administrator might ask you to run and submit a diagnostic report.Your wireless service provider or system administrator can use the report to help you troubleshoot theproblem.Run a diagnostic report1. In the device options, click Status.2. Press the Menu key.3. Click Diagnostic.4. Press the Menu key.5. Click Run.View a diagnostic report1. In the device options, click Status .2. Press the Menu key.3. Click Diagnostic.4. Highlight a report.5. Press the Menu key.225
6. Click View Report.Submit a diagnostic report1. In the device options, click Status.2. Press the Menu key.3. Click Diagnostic.4. Highlight a report.5. Press the Menu key.6. Click Email Report or PIN Report.Delete a diagnostic report1. In the device options, click Status.2. Press the Menu key.3. Click Diagnostic.4. Highlight a report.5. Press the Menu key.6. Click Delete Report or Delete All .Set the default recipient for diagnostic reportsIf you set the default recipient, your BlackBerry® device sends all reports that you submit to thatrecipient. If you want to specify a recipient each time that you submit a report, do not set the defaultrecipient.1. In the device options, click Status.2. Press the Menu key.3. Click Diagnostic.4. Press the Menu key.5. Click Options.6. Type default recipient contact information.7. Press the Menu key.8. Click Save.View the version number of the BlackBerry Device Software on yourdevice1. In the device options, click About.To return to the device options, press the Escape key twice.I cannot submit a diagnostic reportTry performing the following actions:• If you had a problem running the report, try to run the report again. In a report, press theMenu key. Click Repeat All Steps.• If you had a problem sending a report through email, try to send the report to a PIN. Likewise, ifyou tried to send the report to a PIN, try sending the report to an email address.226
Legal notice©2006 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of relatedmarks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, ResearchIn Motion, BlackBerry, 'Always On, Always Connected' and the 'envelope in motion' symbol areregistered with the U.S. Patent and Trademark Office and may be pending or registered in othercountries.Adobe and Acrobat  are either registered trademarks or trademarks of Adobe Systems Incorporated inthe United States and/or other countries.  The Bluetooth word mark and logos are owned by theBluetooth SIG, Inc. and any use of such marks by Research In Motion is under license. IBM, Lotus,Domino, and Lotus Notes  are either registered trademarks or trademarks of International BusinessMachines Corporation in the United States, other countries, or both. JavaScript  is either a registeredtrademark or trademark of Sun Microsystems, Inc. in the United States or other countries. Microsoft,Outlook, PowerPoint, and Windows  are either registered trademarks or trademarks of MicrosoftCorporation in the United States and/or other countries. Novell and GroupWise  are either registeredtrademarks or trademarks of Novell, Inc., in the United States and other countries. PGP  is either aregistered trademark or trademark of PGP Corporation in the United States and other countries. vCardand vCalendar  are either registered trademarks or trademarks of the Internet Mail Consortium. All otherbrands, product names, company names, trademarks, and service marks are the properties of theirrespective owners.The BlackBerry device and/or associated software are protected by copyright, international treaties, andvarious patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694;6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending invarious countries around the world. Visit www.rim.com/patents for a list of RIM [as hereinafter defined]patents.This document is provided 'as is' and Research In Motion Limited and its affiliated companies ('RIM')assume no responsibility for any typographical, technical, or other inaccuracies in this document. Inorder to protect RIM proprietary and confidential information and/or trade secrets, this document maydescribe some aspects of RIM technology in generalized terms. RIM reserves the right to periodicallychange information that is contained in this document; however, RIM makes no commitment to provideany such changes, updates, enhancements, or other additions to this document to you in a timelymanner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS,EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIEDWARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT,MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCEOF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN).IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS RESPECTIVEDIRECTORS, OFFICERS, EMPLOYEES, OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGESWHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL,EXEMPLARY, OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOSTDATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.227
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