BlackBerry RBE40GW BlackBerry Wireless Handheld User Manual user guide
BlackBerry Limited BlackBerry Wireless Handheld user guide
Contents
- 1. safety information booklet
- 2. user guide
user guide
User Guide
Contents
BlackBerry basics ................................................................................................................................ 10
About typing input methods .................................................................................................................... 10
Type text using SureType technology ....................................................................................................... 10
Type text using multi-tap ........................................................................................................................ 10
Switch typing input methods ................................................................................................................... 11
Switch applications ................................................................................................................................ 11
Assign an application to a Convenience key ............................................................................................... 11
Set owner information ............................................................................................................................ 11
Turn on standby mode ............................................................................................................................ 11
About links ............................................................................................................................................ 12
Create a link for a PIN ............................................................................................................................ 12
Expand a folder ..................................................................................................................................... 12
Collapse a folder .................................................................................................................................... 12
BlackBerry Basics shortcuts ..................................................................................................................... 12
No application opens when I press a Convenience key ................................................................................ 13
Shortcuts ............................................................................................................................................ 14
BlackBerry Basics shortcuts ..................................................................................................................... 12
Phone shortcuts ..................................................................................................................................... 15
Camera shortcuts ................................................................................................................................. 16
Message shortcuts ................................................................................................................................. 16
Typing shortcuts .................................................................................................................................... 17
Search shortcuts .................................................................................................................................... 18
Attachment shortcuts ............................................................................................................................. 18
Browser shortcuts .................................................................................................................................. 19
Media shortcuts ..................................................................................................................................... 19
Map shortcuts ....................................................................................................................................... 20
Calendar shortcuts ................................................................................................................................. 20
Phone ................................................................................................................................................. 22
Phone basics ......................................................................................................................................... 22
Emergency calls ..................................................................................................................................... 23
Volume ................................................................................................................................................. 24
Voice dialing ......................................................................................................................................... 24
Voice mail ............................................................................................................................................. 26
Speed dial ............................................................................................................................................ 26
Conference calls .................................................................................................................................... 27
Caller ID ............................................................................................................................................... 28
Call logs ............................................................................................................................................... 29
Call waiting ........................................................................................................................................... 30
Call forwarding ...................................................................................................................................... 30
Call blocking ......................................................................................................................................... 31
Fixed dialing .......................................................................................................................................... 32
Smart dialing ........................................................................................................................................ 34
TTY support .......................................................................................................................................... 34
Phone settings ....................................................................................................................................... 35
Phone shortcuts ..................................................................................................................................... 15
Phone troubleshooting ............................................................................................................................ 37
Voice dialing ....................................................................................................................................... 24
Make a phone call using a voice command ................................................................................................ 24
Check your phone number using a voice command ..................................................................................... 24
Check the wireless coverage level using a voice command ........................................................................... 39
Check the battery power level using a voice command ................................................................................ 39
Set the voice dialing language ................................................................................................................. 25
Turn off choice lists for voice commands ................................................................................................... 25
Adjust the sensitivity level for voice commands .......................................................................................... 25
Turn off voice prompts ........................................................................................................................... 25
Set playback options for voice dialing ....................................................................................................... 25
Help your device recognize certain numbers .............................................................................................. 26
Voice dialing troubleshooting ................................................................................................................... 40
Camera ............................................................................................................................................... 42
Zoom in to or out from a subject .............................................................................................................. 42
Take a picture ...................................................................................................................................... 42
Set the default flash mode ...................................................................................................................... 42
Change the flash mode for a picture ......................................................................................................... 42
Set a location for storing pictures ............................................................................................................. 42
Set picture size ...................................................................................................................................... 42
Set picture quality .................................................................................................................................. 43
Set white balance .................................................................................................................................. 43
View the number of remaining pictures ..................................................................................................... 43
Camera shortcuts ................................................................................................................................. 16
Camera troubleshooting .......................................................................................................................... 43
Email messages .................................................................................................................................. 45
Email message basics ............................................................................................................................. 45
Email message folders ............................................................................................................................ 47
Sent messages ...................................................................................................................................... 48
Filters .................................................................................................................................................. 49
Email message forwarding ...................................................................................................................... 51
Message settings ................................................................................................................................... 53
Message list settings .............................................................................................................................. 54
Message shortcuts ................................................................................................................................. 16
Message troubleshooting ......................................................................................................................... 56
PIN messages ..................................................................................................................................... 60
PIN message basics ............................................................................................................................... 60
Sent messages ...................................................................................................................................... 48
Message list settings .............................................................................................................................. 54
Message shortcuts ................................................................................................................................. 16
Message troubleshooting ......................................................................................................................... 56
SMS messages .................................................................................................................................... 69
SMS text message basics ........................................................................................................................ 69
Sent messages ...................................................................................................................................... 48
Cell broadcasting ................................................................................................................................... 71
Message settings ................................................................................................................................... 53
Message list settings .............................................................................................................................. 54
Message shortcuts ................................................................................................................................. 16
Message troubleshooting ......................................................................................................................... 56
MMS messages .................................................................................................................................... 80
MMS message basics .............................................................................................................................. 80
MMS message attachments ..................................................................................................................... 83
Message settings ................................................................................................................................... 53
Message list settings .............................................................................................................................. 54
Message shortcuts ................................................................................................................................. 16
Message troubleshooting ......................................................................................................................... 56
Typing ................................................................................................................................................ 91
Typing input methods ............................................................................................................................. 91
Typing basics ........................................................................................................................................ 92
AutoText .............................................................................................................................................. 94
Word list ............................................................................................................................................... 95
Typing shortcuts .................................................................................................................................... 17
Typing troubleshooting ........................................................................................................................... 98
Search ................................................................................................................................................ 99
About search ......................................................................................................................................... 99
Search for messages .............................................................................................................................. 99
Search criteria ....................................................................................................................................... 99
View a list of saved searches ................................................................................................................. 100
Change a saved search ......................................................................................................................... 100
Delete a saved search ........................................................................................................................... 100
Search for messages by contact or subject .............................................................................................. 100
Search for text in a message, attachment, web page, or memo .................................................................... 47
Search for organizer data and messages that contain specific information .................................................... 101
Search shortcuts .................................................................................................................................... 18
Attachments ...................................................................................................................................... 102
Attachment basics ................................................................................................................................ 102
Document attachments ......................................................................................................................... 103
Spreadsheet attachments ...................................................................................................................... 104
Media attachments ............................................................................................................................... 105
Presentation attachments ...................................................................................................................... 106
vCard attachments ............................................................................................................................... 107
Attachment shortcuts ............................................................................................................................. 18
Attachment troubleshooting ................................................................................................................... 109
Synchronization ................................................................................................................................ 110
About synchronization .......................................................................................................................... 110
Wireless email reconciliation prerequisites ............................................................................................... 110
Reconcile email messages over the wireless network ................................................................................ 110
Delete email messages over the wireless network ..................................................................................... 110
Wireless data synchronization prerequisites ............................................................................................. 111
Synchronize organizer data over the wireless network ............................................................................... 111
About synchronization conflicts .............................................................................................................. 111
Manage synchronization conflicts ............................................................................................................ 111
About backing up and restoring device data ............................................................................................. 112
Wireless data restoration prerequisites .................................................................................................... 112
Delete all device data ........................................................................................................................... 112
Empty the deleted items folder on your computer from your device ............................................................ 113
Synchronization troubleshooting ............................................................................................................. 113
Browser ............................................................................................................................................ 115
Browser basics ..................................................................................................................................... 115
Links, pictures, and web page addresses ................................................................................................. 117
Web page requests ............................................................................................................................... 118
Bookmarks .......................................................................................................................................... 119
Web feeds ........................................................................................................................................... 121
Browser settings .................................................................................................................................. 122
Browser security .................................................................................................................................. 124
Browser push ...................................................................................................................................... 126
Browser shortcuts .................................................................................................................................. 19
Browser troubleshooting ....................................................................................................................... 128
Applications ...................................................................................................................................... 129
Download an application ....................................................................................................................... 129
View properties for an application ........................................................................................................... 129
Delete an application ............................................................................................................................ 129
View the size of an application database .................................................................................................. 129
Application troubleshooting ................................................................................................................... 129
Media ................................................................................................................................................ 130
Media files and folders .......................................................................................................................... 130
Media file management ......................................................................................................................... 131
Videos and pictures .............................................................................................................................. 133
Music and ring tones ............................................................................................................................. 135
Media card settings .............................................................................................................................. 137
Media shortcuts ..................................................................................................................................... 19
Media troubleshooting ........................................................................................................................... 139
Maps ................................................................................................................................................. 141
Map basics .......................................................................................................................................... 141
Location bookmarks ............................................................................................................................. 143
Map shortcuts ....................................................................................................................................... 20
Map troubleshooting ............................................................................................................................. 144
Contacts ............................................................................................................................................ 145
Contact basics ..................................................................................................................................... 145
Mailing lists ......................................................................................................................................... 147
Caller ID ............................................................................................................................................... 28
Categories .......................................................................................................................................... 148
Address lookup .................................................................................................................................... 150
SIM card phone book ............................................................................................................................ 150
Contact list settings .............................................................................................................................. 151
Contact troubleshooting ........................................................................................................................ 152
Calendar ........................................................................................................................................... 154
Calendar basics .................................................................................................................................... 154
Meetings ............................................................................................................................................. 155
Calendar settings ................................................................................................................................. 156
Calendar shortcuts ................................................................................................................................. 20
Calendar troubleshooting ...................................................................................................................... 159
Tasks ................................................................................................................................................ 160
Task basics ......................................................................................................................................... 160
Categories .......................................................................................................................................... 148
Task list settings .................................................................................................................................. 162
Memos .............................................................................................................................................. 164
Memo basics ....................................................................................................................................... 164
Categories .......................................................................................................................................... 148
Memo list settings ................................................................................................................................ 166
Alarm ................................................................................................................................................ 167
About the alarm ................................................................................................................................... 167
Set the alarm ...................................................................................................................................... 167
Silence the alarm ................................................................................................................................. 167
Turn off the alarm ................................................................................................................................ 167
Alarm troubleshooting .......................................................................................................................... 167
Calculator .......................................................................................................................................... 168
Use the calculator ................................................................................................................................ 168
Convert a measurement ........................................................................................................................ 168
Bluetooth technology ........................................................................................................................ 169
Bluetooth technology basics .................................................................................................................. 169
Bluetooth technology settings ................................................................................................................ 170
Bluetooth technology troubleshooting ..................................................................................................... 171
Date and time ................................................................................................................................... 173
Set the date and time ........................................................................................................................... 173
Get the date and time from the wireless network automatically .................................................................. 173
Date and time troubleshooting ............................................................................................................... 173
Notification profiles ........................................................................................................................... 174
Notification basics ................................................................................................................................ 174
LED notification ................................................................................................................................... 176
Custom notification .............................................................................................................................. 177
Notification profile troubleshooting ......................................................................................................... 179
BlackBerry Messenger ....................................................................................................................... 180
Contacts ............................................................................................................................................. 180
Conversations ...................................................................................................................................... 182
Availability .......................................................................................................................................... 184
Display and keyboard ........................................................................................................................ 185
Backlighting ........................................................................................................................................ 185
Display settings ................................................................................................................................... 185
Keyboard settings ................................................................................................................................ 186
Themes .............................................................................................................................................. 187
Application list ..................................................................................................................................... 188
Display troubleshooting ......................................................................................................................... 189
Language .......................................................................................................................................... 190
Set the display language ....................................................................................................................... 190
Add or delete a display language ............................................................................................................ 190
About typing input languages .................................................................................................................. 92
Set the typing input language .................................................................................................................. 92
Turn off the shortcut for switching typing input languages ......................................................................... 190
Set the voice dialing language ................................................................................................................. 25
Set display options for contacts .............................................................................................................. 152
Language troubleshooting ..................................................................................................................... 191
Wireless network coverage ............................................................................................................... 192
Find information about wireless coverage indicators .................................................................................. 192
Turn off the connection to the wireless network ........................................................................................ 192
Turn on wireless coverage notification ..................................................................................................... 177
Check the wireless coverage level using a voice command ........................................................................... 39
About the preferred wireless network list ................................................................................................. 192
Add a wireless network to the preferred wireless network list ..................................................................... 193
Change the order of preferred wireless networks ...................................................................................... 193
Delete a wireless network from the preferred wireless network list .............................................................. 193
Turn off email, PIN, browser, and MMS services ....................................................................................... 194
About roaming ..................................................................................................................................... 194
Roam to another network manually ........................................................................................................ 194
Wireless network coverage troubleshooting ............................................................................................. 195
Power and battery ............................................................................................................................. 196
Turn off your device ............................................................................................................................. 196
Set your device to turn on and turn off automatically ................................................................................ 196
Check the battery power level ................................................................................................................ 196
Check the battery power level using a voice command ................................................................................ 39
Reset the device .................................................................................................................................. 196
Extend battery life ................................................................................................................................ 196
SIM card ........................................................................................................................................... 198
About the SIM card phone book ............................................................................................................. 150
Load the SIM card phone book ............................................................................................................... 150
Add a contact to your SIM card ............................................................................................................. 151
Copy contacts from your SIM card to your address book ............................................................................ 151
Change a SIM card contact .................................................................................................................... 151
Delete a SIM card contact ..................................................................................................................... 151
Store SMS text messages on your SIM card ............................................................................................... 73
About SIM card security ........................................................................................................................ 199
Protect your SIM card with a PIN code .................................................................................................... 199
Change the SIM card PIN code ............................................................................................................... 200
Security ............................................................................................................................................ 201
Security basics .................................................................................................................................... 201
Encryption .......................................................................................................................................... 202
Password keeper .................................................................................................................................. 203
Advanced security ................................................................................................................................ 205
Smart cards ........................................................................................................................................ 206
Security troubleshooting ....................................................................................................................... 207
Third-party application control .......................................................................................................... 209
About permissions for third-party applications .......................................................................................... 209
Reset connection permissions for third-party applications ......................................................................... 209
About direct Internet connections for third-party applications ..................................................................... 209
Set up a direct Internet connection for third-party applications .................................................................. 209
Set permissions for third-party applications ............................................................................................. 210
Third-party application connection permissions ........................................................................................ 210
Third-party application interaction permissions ......................................................................................... 210
Third-party application data permission ................................................................................................... 211
BrickBreaker ..................................................................................................................................... 212
About BrickBreaker .............................................................................................................................. 212
BrickBreaker capsules ........................................................................................................................... 212
BrickBreaker scoring ............................................................................................................................. 212
Play BrickBreaker ................................................................................................................................. 213
Adjust the volume for BrickBreaker ........................................................................................................ 213
Set the paddle speed ............................................................................................................................ 213
Submit a score to the BrickBreaker high score web site ............................................................................. 213
Check the high scores on the BrickBreaker web site .................................................................................. 213
Service books .................................................................................................................................... 214
About service books ............................................................................................................................. 214
Accept a service book .......................................................................................................................... 214
Delete a service book ........................................................................................................................... 214
Troubleshooting ................................................................................................................................ 215
BlackBerry Basics troubleshooting .......................................................................................................... 215
Phone troubleshooting ............................................................................................................................ 37
Voice dialing troubleshooting ................................................................................................................... 40
Camera troubleshooting .......................................................................................................................... 43
Message troubleshooting ......................................................................................................................... 56
Typing troubleshooting ........................................................................................................................... 98
Attachment troubleshooting ................................................................................................................... 109
Synchronization troubleshooting ............................................................................................................. 113
Browser troubleshooting ....................................................................................................................... 128
Media troubleshooting ........................................................................................................................... 139
Map troubleshooting ............................................................................................................................. 144
Contact troubleshooting ........................................................................................................................ 152
Calendar troubleshooting ...................................................................................................................... 159
Alarm troubleshooting .......................................................................................................................... 167
Bluetooth technology troubleshooting ..................................................................................................... 171
Notification profile troubleshooting ......................................................................................................... 179
Display troubleshooting ......................................................................................................................... 189
Language troubleshooting ..................................................................................................................... 191
Wireless network coverage troubleshooting ............................................................................................. 195
Security troubleshooting ....................................................................................................................... 207
Diagnostic reports ................................................................................................................................ 225
Legal notice ...................................................................................................................................... 227
BlackBerry basics
About typing input methods
You can type on your BlackBerry® device using the SureType™ input method or the multi-tap input
method.
SureType technology combines a traditional phone number key layout with a familiar computer style
letter layout to provide a comfortable typing and dialing experience.
When you use SureType technology, you press the letter key for each letter in a word once. For example,
to type run, you would press the key once, the key once and the key once. As you
type, a list of possible letter combinations and words appear on the screen. SureType technology selects
letter combinations or words from the list based on context. If you try to type a word or letter
combination (for example, a web address or an abbreviation) that SureType technology does not
recognize, you can use the list that appears on the screen to build the word letter by letter. SureType
technology "learns" new words or letter combinations that you type and adds them to your custom word
list.
When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type
the second letter. For example, to type run, you would press the key twice, the key once,
and the key twice.
SureType technology is the default typing input method for most fields. Multi-tap is the default for phone
number and password fields.
Type text using SureType technology
1. Press the letter key for each letter in a word until you have typed the entire word.
If your BlackBerry® device does not recognize the word that you have typed, perform one of the
following actions:
• To highlight an item in the list that appears when you type, roll the trackball.
• To select a highlighted item from the list that appears when you type and continue typing the
same word, press the key.
• To select a highlighted item from the list that appears when you type and start a new word,
press the key.
Type text using multi-tap
• To type the first letter on a key, press the letter key once.
• To type the second letter on a key, press the letter key twice.
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Switch typing input methods
1. In the device options, click Language.
2. Perform one of the following actions:
• To use the multi-tap typing input method, set the Input Language field to <Language>
Multitap.
• To use the SureType™ typing input method, set the Input Language field to
<Language>.
3. Press the Menu key.
4. Click Save.
Switch applications
1. In any application, press the Menu key.
2. Click Switch Application.
3. Perform one of the following actions:
• If the application that you want to switch to appears, highlight an application and press the
Enter key.
• If the application that you want to switch to does not appear, highlight Home Screen and
press the Enter key.
Assign an application to a Convenience key
Your device includes two Convenience keys, located on either side of the device.
1. In the device options, click Screen/Keyboard.
2. Set the Convenience Key Opens fields.
3. Press the Menu key.
4. Click Save.
Note: Depending on your theme, you might not be able to change the application that is assigned to
a Convenience key.
Set owner information
1. In the device options, click Owner.
2. Type your contact information.
3. Press the Menu key.
4. Click Save.
Turn on standby mode
If you are not on a phone call, you can turn on standby mode to avoid pressing keys accidentally when
you are not using your BlackBerry® device.
1. Hold the Mute key.
11
To turn off standby mode, press the Mute key again.
About links
Links appear on your BlackBerry® device as underlined text. You can have links to various items such
as phone numbers, web sites, and email addresses and can use these links to make phone calls, visit
web sites, or start composing messages quickly.
Create a link for a PIN
1. When typing text, type pin: before typing the PIN.
Expand a folder
1. Click a folder with a plus sign (+) beside it.
Collapse a folder
1. Click a folder with a minus sign (-) beside it.
BlackBerry Basics shortcuts
Move the cursor
• To move the cursor, roll the trackball.
Exit a screen or move back a page in the browser
• To exit a screen or move back a page in the browser, press the Escape key.
Move up or down a screen
• To move up a screen, press 3.
• To move down a screen, press 9.
Move to the top or bottom of a screen
• To move to the top of a screen, press 1.
• To move to the bottom of a screen, press 7.
Move to the next or previous item
• To move to the next item, press 6.
• To move to the previous item, press 4.
12
Move to a list item or menu item
• To move to a list item or menu item, type the first letter of the item.
Select or clear a check box
• To select or clear a check box, click the trackball.
Highlight adjacent items
• To highlight adjacent items, hold the Shift key and roll the trackball.
Delete highlighted items
• To delete highlighted items, press the Backspace/Delete key.
Switch applications
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key
and select an application. Release the Alt key.
Return to the Home screen
• To return to the Home screen, press the End key.
Lock the keyboard or device
• To lock the keyboard, on the Home screen, hold the * key.
• To unlock the keyboard, press the Send key and the * key.
• To lock the device, set a password. On the Home screen, hold the * key.
• To unlock the device, press the Send key and the * key. Type your password.
Switch notification profiles
• To switch between the Default and Vibrate notification profiles, on the Home screen, hold the #
key.
Turn on a theme or notification profile
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the
Space key.
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key.
1. Assign a different application to the key.
13
Shortcuts
BlackBerry Basics shortcuts
Move the cursor
• To move the cursor, roll the trackball.
Exit a screen or move back a page in the browser
• To exit a screen or move back a page in the browser, press the Escape key.
Move up or down a screen
• To move up a screen, press 3.
• To move down a screen, press 9.
Move to the top or bottom of a screen
• To move to the top of a screen, press 1.
• To move to the bottom of a screen, press 7.
Move to the next or previous item
• To move to the next item, press 6.
• To move to the previous item, press 4.
Move to a list item or menu item
• To move to a list item or menu item, type the first letter of the item.
Select or clear a check box
• To select or clear a check box, click the trackball.
Highlight adjacent items
• To highlight adjacent items, hold the Shift key and roll the trackball.
Delete highlighted items
• To delete highlighted items, press the Backspace/Delete key.
Switch applications
14
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key
and select an application. Release the Alt key.
Return to the Home screen
• To return to the Home screen, press the End key.
Lock the keyboard or device
• To lock the keyboard, on the Home screen, hold the * key.
• To unlock the keyboard, press the Send key and the * key.
• To lock the device, set a password. On the Home screen, hold the * key.
• To unlock the device, press the Send key and the * key. Type your password.
Switch notification profiles
• To switch between the Default and Vibrate notification profiles, on the Home screen, hold the #
key.
Turn on a theme or notification profile
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the
Space key.
Phone shortcuts
Answer a call
• To answer a call, press the Send key.
• If you are already connected to a call and you receive another call, press the Send key to place
the current call on hold and answer the incoming call.
Open the contact list in the phone
• To open the contact list in the phone, hold the Send key.
Turn on or turn off the speakerphone
• To turn on or turn off speakerphone during a call, press the period (.) key.
Type a phone number
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the X key. Type the extension number.
Assign a speed dial number to a key
15
Check your voice mail
• To check your voice mail, hold 1.
Type a letter in a number field
• To type a letter in a number field, hold the Alt key. Use the multi-tap typing input method to type
the letter.
Camera shortcuts
Take a picture
• To take a picture, press the Right Convenience key.
Zoom in to a subject
• To zoom in to a subject, press the Volume Up key.
Zoom out from a subject
• To zoom out from a subject, press the Volume Down key.
Message shortcuts
Compose a message from a message list
• To compose a message from a message list, press the comma (,) key.
Reply to or forward a message
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
View one type of message in a message list
• To view received messages, press the Alt key and 3.
• To view phone call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the Question Mark (?) key.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a message, press 2.
16
• To move down a message, press 8.
Typing shortcuts
Type a symbol or a special character
• To type the alternate character on a key, hold the Alt key and press the character key.
• To type an accented or special character, hold the letter key and roll the trackball. Click a selected
character.
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again.
Type the letter that appears below the symbol.
Insert a period
• To insert a period, press the Space key twice. The next letter is capitalized.
Capitalize a letter
• To capitalize a letter, hold the letter key until the capitalized letter appears.
Turn on or turn off NUM lock
• To turn on NUM lock, hold the Shift key and press the Alt key.
• To turn off NUM lock, press the Alt key.
Insert a period or at sign in an email address field
• To insert the at sign (@) and periods in an email address field, press the Space key.
Type in a number or password field
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a password field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap typing input method.
Switch typing input languages
On the Language screen, set the Use Input Method Shortcut field to Yes.
• To switch typing input languages, hold the Alt key and press the Enter key. Select a language and
release the Alt key.
Highlight text
• To highlight a line of text, press the Shift key and roll the trackball.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
17
Cut, copy, or paste text
• To cut selected text, press the Shift key and the Backspace/Delete key.
• To copy the selected text, press the Alt key and click the trackball.
• To paste selected text, press the Shift key and click the trackball.
Search shortcuts
Search for a contact in a list of contacts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
View the criteria of your last search
• To view the criteria of your last search, in the list of searches, press the Menu key.Click Last.
Attachment shortcuts
Search for text in an attachment
• To search for text in an attachment, press the exclamation point (!) key.
Switch between the table of contents and full content of a document
attachment
• To switch between the table of contents and full content of a document attachment, press the
period (.) key.
Change the size of a column in a spreadsheet
• To change the column size, press the at sign (@) key.
Move to a specific cell in a spreadsheet
• To move to a specific cell in a spreadsheet, press the Question Mark (?) key.
View the content of a cell in a spreadsheet
• To view the content of a cell in a spreadsheet, press the Space key.
View a presentation as a slide show
• To view a presentation as a slide show, press the Question Mark (?) key.
Stop a slide show
18
• To stop a slide show, hold the Escape key.
Switch presentation views
• To switch presentation views, press the at sign (@) key.
Browser shortcuts
Insert a period or slash mark in a web page address field
• To insert a period (.) in the Go To dialog box, press the Space key.
• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.
View or add a bookmark
• To open the bookmarks list, on a web page, press 5.
• To add a bookmark, on a web page, press the question mark (?) key.
View a thumbnail version of a web page
• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.
Stop loading a web page
• To stop loading a web page, in the browser, press the Escape key.
Move to a specific web page
• To move to a specific web page, press the period (.) key.
View or hide the banner on a web page
• To view or hide the banner on a web page, press the exclamation point (!) key.
Close the browser
• To close the browser, hold the Escape key.
Media shortcuts
Pause a video
• To pause a video, press the Mute key.
• To resume playing a video, press the Mute key again.
Move to the next or previous item
19
• To move to the next item, press 6.
• To move to the previous item, press 4.
Zoom in to or out from a picture
• To zoom in to a picture, press 3.
• To zoom out from a picture, press 9.
• To zoom to the original picture size, press 5.
Rotate a picture
• To rotate a picture, press the comma (,) key.
Pause or resume a slide show
• To pause or resume a slide show, press the Space key.
Pause a song
• To pause a song, press the Mute key.
• To resume playing a song, press the Mute key again.
Move to the next or previous item
• To move to the next item, press 6.
• To move to the previous item, press 4.
Map shortcuts
Zoom in to a map
• To zoom in to a map, press the comma (,) key.
Zoom out from a map
• To zoom out from a map, press O.
View or hide status information at the top of a map
• To view or hide status information at the top of a map, press the exclamation point (!) key.
Calendar shortcuts
Schedule an appointment quickly in Day view
In the calendar options, verify that the Enable Quick Entry field is set to Yes.
1. In Day view, beside the start time, type the subject of the appointment.
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2. Type a location in parentheses.
3. Click the trackball.
Schedule an appointment
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To create an appointment, press the period (.) key.
Move around the calendar
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To move to the next day, week, or month, press 6.
• To move to the previous day, week, or month, press 4.
• To move up an hour in the calendar, press 2.
• To move down an hour in the calendar, press 8.
Change the start and end times when scheduling an appointment
quickly
In Day view, type the subject and location for your appointment.
• To change the start and end times, hold the Shift key and roll the trackball.
• To change the end time only, roll the trackball.
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Phone
Phone basics
Find your phone number
1. Open the phone.
In the My Number field, your phone numbers appears.
Make a call
1. On the Home screen or in the phone, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the key.
To end the call, press the key.
Answer a call
• To answer a call, click Answer.
• To end a current call and answer the incoming call, click Answer - Drop Current.
• To place a current call on hold and answer the incoming call, click Answer - Hold Current.
• To leave a conference call and answer the incoming call, click Answer - Drop All.
To end the call, press the End key
Ignore a call
1. Click Ignore.
Mute a call
1. During a call, press the Mute key.
To turn mute off, press the Mute key again.
Place a call on hold
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
Turn on speakerphone
1. During a call, click the trackball.
2. Click Activate Speakerphone.
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To turn off speakerphone, click the trackball. Click Activate Handset.
Do not hold the BlackBerry® device near your ear while you use speakerphone. Hearing damage can
occur. See the BlackBerry Safety and Product Information Booklet for more information about using
speakerphone safely.
Dial using numbers and letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated
with the letter on a conventional phone keypad.
• To type a number, press a number key.
•
• To type the first letter on a key, hold the Alt key. Press the key once.
• To type the second letter on a key, hold the Alt key. Press the key twice.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the phone call, press the End key.
Switch calls
1. During a call, if you receive another call, click Answer - Hold Current.
2. Click Swap.
Make a phone call when the device is locked
Verify that you have turned on dialing from the Lock screen.
1. On the Lock screen, press the Enter key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is
not inserted. If your device radio is turned off when you initiate an emergency call, your device is
designed to connect to the wireless network automatically. If you are outside of a wireless coverage
area and the SOS wireless coverage indicator appears, you can only call emergency numbers.
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You can only make emergency calls to official emergency access numbers (for example, 911 in North
America or 112 in countries that are part of the European Union).
You can only make emergency calls to official emergency access numbers (for example, 911 in North
America).
Make an emergency call
• If your keyboard or device is unlocked, in the phone, type the emergency number. Press the
Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Set the default volume for calls
Your BlackBerry® device uses the default volume for all calls, even if you adjusted the volume during
a previous call.
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Voice dialing
Make a phone call using a voice command
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify
that the device supports this feature and that you have paired the device with your BlackBerry® device.
1. In voice-activated dialing, wait for the sound.
2. Say "Call" and a contact name or phone number.
Note: To dial an extension in your corporation, set the smart dialing options in the phone. Then say
"Call extension" and the extension number.
To end the call, press the End key.
Check your phone number using a voice command
1. In voice-activated dialing, wait for the sound.
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2. Say "Check my phone number".
Set the voice dialing language
Verify that your BlackBerry® Device Software supports multiple languages. Contact your system
administrator or wireless service provider for more information.
Change the voice dialing language if your spoken language is different than the display language on your
device.
1. In the device options, click Language.
2. Set the Voice Activated Dialing Language field.
3. Press the Menu key.
4. Click Save.
Turn off choice lists for voice commands
Turn off choice lists for voice commands if you want your device to automatically dial the most
appropriate contact or phone number when it does not initially identify the contact or phone number
that you want to call.
1. In the device options, click Voice-Activated Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
Adjust the sensitivity level for voice commands
Sometimes your device might not recognize the contacts or phone numbers that you say.
1. In the device options, click Voice-Activated Dialing.
2. Perform one of the following actions:
• If your device does not usually find a match for a contact or phone number, set the
Sensitivity field closer to Reject Less.
• If your device responds easily to background noise or often suggests a different contact or
phone number, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
1. In voice-activated dialing, wait for the sound.
2. Say "Turn prompts off".
Set playback options for voice dialing
1. In the device options, click Voice-Activated Dialing.
2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To change how quickly playback for contacts occurs, set the Name Playback Speed field.
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• To change the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
Help your device recognize certain numbers
You can help your device recognize the way you say certain numbers.
1. In the device options, click Voice-Activated Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.
Voice mail
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone, press the Menu key.
2. Click Call Voice Mail.
Set a voice mail access number
If your SIM card is provisioned for voice mail, the voice mail access number might already appear on
the screen. Contact your wireless service provider for more information about voice mail for your SIM
card.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
Note: If your SIM card is not provisioned for voice mail, you can type the access number for a different
voice mail system.
Speed dial
Make a call using speed dial
You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open
message.
1. Hold the key that you have assigned to the contact or phone number.
Assign a speed dial number to a key
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1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
Change a speed dial number
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click a contact or phone number.
4. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the
contact. Click the trackball.
• To delete the contact from the speed dial list, click Delete.
Conference calls
Make a conference call
1. During a call, press the Send key.
2. Type a phone number or highlight a contact.
3. Press the Send key.
4. During the second call, press the Menu key.
5. Click Join.
Note: When you add more than two numbers to a conference call, place the conference call on hold
before you call the next phone number or contact.
Create a phone number link for a conference call
1. Type the main conference call bridge phone number.
2. Perform one of the following actions:
• Type X and add the access code as an extension.
• Insert a pause or wait before typing the access code.
Note: If you add a pause or wait when typing conference call information in a message, an appointment,
or a meeting request, type Tel: directly before the main conference call bridge phone number. Do not
type a space between Tel: and the phone number.
Speak privately with a contact during a conference call
1. During a conference call, press the Menu key.
2. Click Split Call.
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Disconnect a contact from a conference call
1. During a conference call, press the Menu key.
2. Click Drop Call.
3. Click a contact.
Leave a conference call
1. During a conference call, press the Menu key.
2. Click Transfer.
Caller ID
Add a caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Click the trackball.
9. Click Save.
Change the caller ID picture for a contact
1. When editing a contact, highlight the picture.
2. Press the Menu key.
3. Click Replace Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Press the Menu key.
9. Click Save.
Delete the caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Click the picture.
5. Click Delete Picture.
6. Click the trackball.
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7. Click Save.
Call logs
About call logs
Call logs appear when you open the phone. You can also set your call logs to display in a message list.
Depending on your theme, missed calls might also appear on the Home screen.
View call logs in a message list
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Highlight the type of calls to store in a message list.
5. Press the Space key.
Note: Your BlackBerry® device stores call logs for 30 days.
To stop viewing call logs in a message list, in the phone options, click Call Logging. Highlight None.
Press the Space key
Add notes to a call log
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Add Notes.
6. Type your call notes.
7. Click the trackball.
8. Click Save.
Change call log notes
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. After making your changes, click the trackball.
7. Click Save.
Forward a call log
1. In the phone, highlight a call log.
2. Press the Menu key.
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3. Click View History.
4. Press the Menu key.
5. Click Forward.
Delete call log notes
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Press the Menu key.
7. Click Clear Field.
8. Click the trackball.
9. Click Save.
Call waiting
Call waiting prerequisites
• Verify that your wireless service provider plan includes this service.
• Verify that your wireless service provider has set up your SIM card for this service.
Turn on call waiting
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Waiting.
4. Set the Call Waiting Enabled field to Yes.
5. Press the Menu key.
6. Click Save.
Call forwarding
About call forwarding
Depending on how your wireless service provider has provisioned your SIM card, call forwarding phone
numbers might already be specified. You might not be able to change these numbers or add new ones.
Contact your wireless service provider for more information.
Call forwarding prerequisites
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• Verify that your wireless service provider plan includes this service.
• Verify that your wireless service provider has set up your SIM card for this service.
Forward calls
Verify that you have call forwarding phone numbers.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Click the type of calls to forward.
5. Click Do Not Forward or the current forwarding phone number.
6. Click a forwarding phone number.
7. Press the Menu key.
8. Click Save.
Add a call forwarding phone number
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Highlight a type of calls to forward.
5. Press the Menu key.
6. Click New Number.
7. Type a phone number.
8. Press the Enter key.
9. Press the Menu key.
10. Click Close.
Change a call forwarding phone number
1. Delete the current call forwarding phone number.
2. Add a different call forwarding phone number.
Delete a call forwarding phone number
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Highlight the current call forwarding number.
5. Press the Menu key.
6. Click Edit Numbers.
7. Click a phone number.
8. Click Delete.
Call blocking
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About call blocking
You can block all incoming calls or block incoming calls only when your BlackBerry® device roams to
another network.
You can also block all outgoing calls and all outgoing international calls, or you can block outgoing
international calls only when your device roams to another network.
Call blocking prerequisites
• Verify that your wireless service provider plan includes this service.
• Verify that your wireless service provider has set up your SIM card for this service.
• Verify that your wireless service provider has provided you with a default call barring password.
Block calls
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Barring.
4. Highlight a call blocking option.
5. Press the Menu key.
6. Click Enable.
7. Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.
Change the call blocking password
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Barring.
4. Press the Menu key.
5. Click Change Password.
Fixed dialing
About fixed dialing
If you enable fixed dialing number (FDN) mode, your BlackBerry® device only makes calls to contacts
on your FDN list.
Your device can dial emergency numbers in FDN mode, even if the numbers are not in the FDN list.
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If your wireless service provider plan includes SMS, you can also send SMS text messages to contacts
on your FDN list.
Fixed dialing prerequisites
• Verify that your wireless service provider has set up your SIM card for this service.
• Verify that your wireless service provider has provided you with a SIM card PIN 2 code.
Turn on fixed dialing
1. In the phone, press the Menu key.
2. Click Options.
3. Click FDN Phone List.
4. Press the Menu key.
5. Click Enable FDN Mode.
6. Type the PIN2 code provided by your wireless service provider.
7. Click the trackball.
To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.
Add a fixed dialing phone number
1. In the phone, press the Menu key.
2. Click Options.
3. Click FDN Phone List.
4. Click the trackball.
5. Click New.
6. Type the PIN2 code.
7. Press the Menu key.
8. Type a name and a phone number.
9. Press the Menu key.
10. Click Save.
Change a fixed dialing phone number
1. In the phone, press the Menu key.
2. Click Options.
3. Click FDN Phone List.
4. On the FDN list, highlight a contact.
5. Press the Menu key.
6. Click Edit.
Delete a fixed dialing phone number
1. In the phone, press the Menu key.
2. Click Options.
3. Click FDN Phone List.
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4. On the FDN list, highlight a contact.
5. Press the Menu key.
6. Click Delete.
Smart dialing
About smart dialing
You can specify default country and area codes so that any numbers that are specified as links, or any
numbers in your address book that do not contain these codes, are dialed correctly.
If you call an organization frequently, you can also set your smart-dialing options so that you do not
have to type the main number for the organization.
Set the default country code and area code
1. In the phone, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. Set the Country Code and Area Code fields.
5. In the National Number Length field, set the default length for phone numbers in your country.
6. Press the Menu key.
7. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local
number, but do not include your country code or the National Direct Dialing prefix.
Set options for dialing extensions
1. In the phone, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. In the Number field, type the main phone number for an organization.
5. Set how long the BlackBerry® device waits before dialing an extension.
6. In the Extension Length field, set the default length for extensions.
7. Press the Menu key.
8. Click Save.
TTY support
About TTY support
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You can use text telephone (TTY) to make calls to, and receive calls from, other TTY devices. When you
turn on TTY mode and connect a TTY device to your BlackBerry® device, your device converts calls that
you receive to text. Then your device sends the message to your TTY device for you to read.
TTY support prerequisites
• Verify that your wireless service provider supports this feature.
• Verify that your TTY device operates at 45.45 bits per second.
• Verify that you have inserted the TTY device connector into your BlackBerry® device headset jack.
If you use an RJ-11 connector, you must use an adapter to connect the TTY device to your device.
Turn on TTY support
1. In the phone, press the Menu key.
2. Click Options.
3. Click TTY.
4. Set the TTY Mode field to Yes.
5. Press the Menu key.
6. Click Save.
When TTY support is turned on, an indicator appears in the device status section of the screen.
Phone settings
Hide your phone number from contacts when making calls
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Restrict My Identity field to Yes.
5. Press the Menu key.
6. Click Save.
Turn on dialing from the Lock screen
Verify that your system administrator has not restricted making phone calls from the Lock screen.
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Allow Outgoing Calls While Locked field to Yes.
4. Press the Menu key.
5. Click Save.
Sort phone numbers or contacts on the Phone screen
1. In the phone, press the Menu key.
2. Click Options.
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3. Click General Options.
4. Perform one of the following actions:
• To sort phone numbers or contacts by frequency of use, set the Phone List View field to
Most Used.
• To sort contacts alphabetically by contact name, set the Phone List View field to Name.
• To sort phone numbers or contacts by recency of use, set the Phone List View field to Most
Recent.
5. Press the Menu key.
6. Click Save.
Note: To sort phone numbers or contacts by call logs again, set the Phone List View field to Call
Log.
Stop ending calls when you insert your device in the holster
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Auto End Calls field to Never.
5. Press the Menu key.
6. Click Save.
Stop answering calls when you remove your device from the holster
1. In the phone, press the Menu key.
2. Click Options
3. Click General Options.
4. Set the Auto Answer Calls field to Never.
5. Press the Menu key.
6. Click Save.
Reset a call timer
1. In the phone, press the Menu key.
2. Click Status.
3. Click Last Call or Total Calls.
4. Click Clear Timer.
5. Press the Menu key.
6. Click Save.
Phone shortcuts
Answer a call
• To answer a call, press the Send key.
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• If you are already connected to a call and you receive another call, press the Send key to place
the current call on hold and answer the incoming call.
Open the contact list in the phone
• To open the contact list in the phone, hold the Send key.
Turn on or turn off the speakerphone
• To turn on or turn off speakerphone during a call, press the period (.) key.
Type a phone number
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the X key. Type the extension number.
Assign a speed dial number to a key
Check your voice mail
• To check your voice mail, hold 1.
Type a letter in a number field
• To type a letter in a number field, hold the Alt key. Use the multi-tap typing input method to type
the letter.
Delete highlighted items
• To delete highlighted items, press the Backspace/Delete key.
Phone troubleshooting
I cannot make or receive calls
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your
contact appears in your fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options,
dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
My phone number appears as Unknown in the phone
You can edit your SIM card phone number to change how your phone number appears in the phone.
1. In the device options, click Advanced Options.
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2. Click SIM Card.
3. Press the Menu key.
4. Click Edit SIM Phone Number.
5. Type your phone number
6. Click the trackball.
Note: Editing your SIM card phone number only changes what appears in the phone. It does not change
the actual number that is used to make and receive calls.
I cannot make a call using a voice command
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your BlackBerry device has an adequate level of wireless coverage.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset,
verify that the device supports this feature and that you have paired the Bluetoothdevice with
your BlackBerry device.
• If your keyboard is locked and you have not set a device password, unlock your keyboard.
• Change the voice dialing language. In the device options, click Language. Set the Voice
Activated Dialing Language field. Press the Menu key. Click Save.
My device does not recognize names or numbers in a voice command
1. Try performing the following actions:
• Say the first name and then the last name of your contact.
• Use the standard pronunciation rules of the language on your device.
• If your device does not usually find a match for a contact or phone number, in the device
options, click Voice-Activated Dialing. Set the Sensitivity field closer to Reject Less.
Press the Menu key. Click Save.
• If your device responds easily to background noise or often suggests a different contact or
phone number, in the device options, click Voice-Activated Dialing. Set the Sensitivity
field closer to Reject More.
• Help your device recognize the way you say certain numbers. In the device options, click
Voice-Activated Dialing. Press the Menu key. Click Adapt Digits. Complete the
instructions on the screen.
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Voice dialing
Make a phone call using a voice command
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify
that the device supports this feature and that you have paired the device with your BlackBerry® device.
1. In voice-activated dialing, wait for the sound.
2. Say "Call" and a contact name or phone number.
Note: To dial an extension in your corporation, set the smart dialing options in the phone. Then say
"Call extension" and the extension number.
To end the call, press the End key.
Check your phone number using a voice command
1. In voice-activated dialing, wait for the sound.
2. Say "Check my phone number".
Check the wireless coverage level using a voice command
1. In voice-activated dialing, wait for the sound.
2. Say "Check coverage".
Check the battery power level using a voice command
1. In voice-activated dialing, wait for the sound.
2. Say "Check battery".
Set the voice dialing language
Verify that your BlackBerry® Device Software supports multiple languages. Contact your system
administrator or wireless service provider for more information.
Change the voice dialing language if your spoken language is different than the display language on your
device.
1. In the device options, click Language.
2. Set the Voice Activated Dialing Language field.
3. Press the Menu key.
4. Click Save.
Turn off choice lists for voice commands
Turn off choice lists for voice commands if you want your device to automatically dial the most
appropriate contact or phone number when it does not initially identify the contact or phone number
that you want to call.
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1. In the device options, click Voice-Activated Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
Adjust the sensitivity level for voice commands
Sometimes your device might not recognize the contacts or phone numbers that you say.
1. In the device options, click Voice-Activated Dialing.
2. Perform one of the following actions:
• If your device does not usually find a match for a contact or phone number, set the
Sensitivity field closer to Reject Less.
• If your device responds easily to background noise or often suggests a different contact or
phone number, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
1. In voice-activated dialing, wait for the sound.
2. Say "Turn prompts off".
Set playback options for voice dialing
1. In the device options, click Voice-Activated Dialing.
2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To change how quickly playback for contacts occurs, set the Name Playback Speed field.
• To change the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
Help your device recognize certain numbers
You can help your device recognize the way you say certain numbers.
1. In the device options, click Voice-Activated Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.
Voice dialing troubleshooting
40
I cannot make a call using a voice command
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your BlackBerry device has an adequate level of wireless coverage.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset,
verify that the device supports this feature and that you have paired the Bluetoothdevice with
your BlackBerry device.
• If your keyboard is locked and you have not set a device password, unlock your keyboard.
• Change the voice dialing language. In the device options, click Language. Set the Voice
Activated Dialing Language field. Press the Menu key. Click Save.
My device does not recognize names or numbers in a voice command
1. Try performing the following actions:
• Say the first name and then the last name of your contact.
• Use the standard pronunciation rules of the language on your device.
• If your device does not usually find a match for a contact or phone number, in the device
options, click Voice-Activated Dialing. Set the Sensitivity field closer to Reject Less.
Press the Menu key. Click Save.
• If your device responds easily to background noise or often suggests a different contact or
phone number, in the device options, click Voice-Activated Dialing. Set the Sensitivity
field closer to Reject More.
• Help your device recognize the way you say certain numbers. In the device options, click
Voice-Activated Dialing. Press the Menu key. Click Adapt Digits. Complete the
instructions on the screen.
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Camera
Zoom in to or out from a subject
1. In the camera, perform one of the following actions:
• To zoom in, roll the trackball up.
• To zoom out, roll the trackball down.
Take a picture
1. In the camera, click the trackball.
2. Perform one of the following actions:
• To delete the picture, click the trash can icon.
• To take another picture, click the camera icon.
• To rename the picture, click the envelope icon.
• To forward the picture, click the message icon.
• To set the picture as a caller ID picture or Home screen background, click the crop icon.
Set the default flash mode
1. In the camera, press the Menu key.
2. Click Options.
3. Set the Default Flash Setting field.
4. Press the Menu key.
5. Click Save.
Change the flash mode for a picture
1. In the camera, press the Space key.
The flash mode indicator in the lower-right corner of the screen displays the current flash mode.
Set a location for storing pictures
1. In the camera, press the Menu key.
2. Click Options.
3. Set the Store Pictures and Folder fields.
4. Press the Menu key.
5. Click Save.
Set picture size
1. In the camera, press the Menu key.
2. Click Options.
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3. Set the Picture Size field.
4. Press the Menu key.
5. Click Save.
Set picture quality
1. In the camera, press the Menu key.
2. Click Options.
3. Set the Picture Quality field.
4. Press the Menu key.
5. Click Save.
Set white balance
Lighting conditions can affect the colors in pictures. Set the white balance to compensate for different
lighting conditions.
1. In the camera, press the Menu key.
2. Click Options.
3. Set the White Balance field.
4. Press the Menu key.
5. Click Save.
View the number of remaining pictures
1. Open the camera.
The approximate number of pictures that you can save appears in the lower-left corner of the screen.
Camera shortcuts
Take a picture
• To take a picture, press the Right Convenience key.
Zoom in to a subject
• To zoom in to a subject, press the Volume Up key.
Zoom out from a subject
• To zoom out from a subject, press the Volume Down key.
Camera troubleshooting
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I cannot save pictures
Your BlackBerry® device memory or media card might not have enough available memory to save
pictures.
1. Try performing the following actions:
• If you are trying to save a picture to your device memory, delete old data or messages from
your device.
• If you are trying to save a picture on your media card, delete old media files.
• In the camera options, verify that the Quality field is not set to High. High-quality pictures
use more memory than lower-quality pictures.
• Increase the maximum amount of memory available for pictures.
The flash turns off
If the battery power level drops below 25 percent, the flash turns off automatically to conserve battery
power. In cold temperatures, the flash turns off when the battery power level drops below 80 percent.
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Email messages
Email message basics
Open a message
1. In a message list, click a message.
Note: If your BlackBerry® device is integrated with more than one email account, you might be able
to open messages from the message list for a specific email account.
Send an email message
1. In a message list, press the key.
2. Click Compose Email.
3. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name. Click a contact.
4. Type a message.
5. Click the trackball.
6. Click Send.
Note: If you have associated your BlackBerry® device with more than one email address, in the Send
Using field, you can set the email address that you use to send the email message.
Save a draft of a message
1. When composing a message, click the trackball.
2. Click Save Draft.
Blind carbon copy a contact
1. When composing a message, press the Menu key.
2. Click Add Bcc:.
Attach a contact to a message
1. When composing a message, press the Menu key.
2. Click Attach Address.
3. Click a contact.
4. Click Continue.
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Set the importance level for a message
1. When composing a message, press the Menu key.
2. Click Options.
3. Set the Importance field to High or Low.
4. Press the Menu key.
5. Click Save.
Save a message
1. In an open message, press the Menu key.
2. Click Save.
Reply to a message
1. In an open message, click the trackball.
2. Click Reply or Reply to All.
Delete the original text from a reply message
1. In a reply message, press the Menu key.
2. Click Delete Original Text.
Forward a message
1. In an open message, press the Menu key.
2. Click Forward or Forward As.
Delete a message
1. In an open message, click the trackball.
2. Click Delete.
Delete multiple messages
1. In a message list, highlight a date field.
2. Press the Menu key.
3. Click Delete Prior.
Note: When your email messages are reconciled between your BlackBerry® device and your email
account, any email messages that you have deleted from your device using Delete Prior are not deleted
from your email account.
Mark a message as opened or unopened
1. In a message list, perform one of the following actions:
• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.
• Highlight a date field. Press the Menu key. Click Mark Prior Opened.
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Create a link for a PIN
1. When typing text, type pin: before typing the PIN.
Search for text in a message, attachment, web page, or memo
1. In a message, attachment, web page, or memo, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
Email message folders
File an email message
Verify that you have turned on wireless email reconciliation.
1. Highlight an email message.
2. Press the Menu key.
3. Click File.
4. Click an email message folder.
Add, change, or delete an email message folder
1. Add, change, or delete the email message folder in the email account on your computer.
If you have turned on wireless email reconciliation, your BlackBerry® device receives changes that you
make to email message folders on your computer over the wireless network.
If you have wireless email reconciliation turned off or wireless email reconciliation is not available for
your device, reconcile the changes using the BlackBerry Desktop Software. See the BlackBerry Desktop
Software Online Help for more information about email reconciliation.
Hide filed messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Hide Filed Messages field to Yes.
5. Press the Menu key.
6. Click Save.
View messages in a specific folder
1. In a message list, press the Menu key.
2. Click View Folder.
3. Click a folder.
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Sent messages
Resend a message
1. In a sent message, press the Menu key.
2. Perform one of the following actions:
• To change the message, click Edit. Edit the message. Click the trackball. Click Send.
• To change the recipients, click Edit. Highlight a contact.Press the Menu key. Click Change
Address. Click a new contact. Click the trackball. Click Send.
• To resend the message without editing it, click Resend.
Stop a message from sending
Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the
wireless network. A clock icon should appear beside the message.
1. In a message, highlight the message.
2. Press the Menu key.
3. Click Delete.
Hide sent messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Hide Sent Messages field to Yes.
5. Press the Menu key.
6. Click Save.
Note: If you set your device to hide sent messages, sent messages continue to appear in SMS message
threads.
Stop storing messages sent from your device on your computer
By default, a copy of messages that you send from your BlackBerry® device appear in the sent items
message folder in the email account on your computer.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. Set the Save Copy In Sent Folder field to No.
5. Press the Menu key.
6. Click Save.
Stop storing messages sent from your computer on your device
1. In a message list, press the Menu key.
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2. Click Options.
3. Click Email Settings.
4. Press the Menu key.
5. Click Folder Redirection.
6. Clear the check box beside the Sent Items folder.
7. Press the Menu key.
8. Click Save.
Filters
About email message filters
You can create email message filters to specify which email messages are forwarded to your device and
which remain in your email account.
Email message filters are applied to messages based on the order in which they appear. If you create
multiple email message filters that could apply to the same message, you must decide which one should
be applied first by placing that filter higher in the list.
Create an email message filter
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise
Server version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry Internet
Service Online Help for more information. If your device is associated with an email account that uses
an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online
Help for more information.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Click the trackball.
5. Click New.
6. Type a name for the email message filter.
7. Set the email message filter options.
8. Press the Menu key.
9. Click Save.
Create an email message filter based on a contact or subject
1. In a message list, highlight a message.
2. Press the Menu key.
3. Click Filter Sender or Filter Subject.
4. Type a name for the email message filter.
5. Set the email message filter options.
6. Press the Menu key.
7. Click Save.
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Email message filter options
From:
Specify one or more contacts or email addresses that the email message filter should look for in the
From field of messages. Separate multiple contacts or email addresses with semi-colons. Use an
asterisk (*) to specify only a part of the contact name or email address.
Sent To:
Specify one or more contacts or email addresses that the email message filter should look for in the
Sent To field of messages. Separate multiple contacts or email addresses with semi-colons. Use an
asterisk (*) to specify only a part of the contact name or email address.
Subject:
Type text that the email message filter should search for in the subject of messages.
Message:
Type text that the email message filter should search for in the body of messages.
Sent directly to me:
Specify whether the email message filter applies to messages that include your email address in the
To field.
CC to me:
Specify whether the email message filter applies to messages that include your email address in the
CC field.
BCC to me:
Specify whether the email message filter applies to messages that include your email address in the
BCC field.
Importance:
Set the importance level of messages that the email message filter applies to.
Sensitivity:
Set the sensitivity level of messages that the email message filter applies to.
Action:
Specify whether messages to which the email message filter applies should be forwarded to your
device. If messages should be forwarded, specify whether messages should also be forwarded with
higher priority or with the message header only.
Turn on an email message filter
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Highlight an email message filter.
5. Press the Space key.
Change an email message filter
1. In a message list, press the Menu key.
2. Click Options.
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3. Click Email Filters.
4. Click an email message filter.
5. Click Edit.
6. Change the email message filter details.
7. Press the Menu key.
8. Click Save.
Change the order of email message filters
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Highlight an email message filter.
5. Press the Menu key.
6. Click Move.
7. Roll the trackball.
8. Click the trackball.
Forward email messages to your device when no filters apply
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise
Server version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry Internet
Service Online Help for more information. If your device is associated with an email account that uses
an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online
Help for more information.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Set the If no filters apply, send email to handheld option to Yes.
5. Press the Menu key.
6. Click Save.
Delete an email message filter
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Highlight an email message filter.
5. Press the Menu key.
6. Click Delete.
Email message forwarding
Forward messages from a specific email message folder to your device
Verify that your BlackBerry® device is associated with BlackBerry Enterprise Server version 4.0 or later.
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1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. Press the Menu key.
5. Click Folder Redirection.
6. Click a folder.
7. Press the Menu key.
8. Click Save.
Note: If you select Select All, all messages, including email messages that appear in the sent items
folder of your email account, appear on your device.
Stop forwarding email messages to your device
Verify that your BlackBerry® device is associated with BlackBerry Enterprise Server version 4.0 or later.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. Set the Send Email to Handheld field to No.
5. Press the Menu key.
6. Click Save.
Block incoming messages
If your organization has set a corporate encryption key for PIN messages, you can block only PIN
messages that are sent to your device from outside your organization.
1. In the device options, click Security Options.
2. Click Firewall.
3. Select the check box beside one or more message types.
4. Press the Menu key.
5. Click Save.
Tip: Blocked messages are counted as part of the data that you use in your wireless service provider
plan. To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerry
device and being counted in your data use, turn off forwarding in your BlackBerry Internet Service
account. See the BlackBerry Internet Service Online Help for more information.
Reset a blocked message counter
1. In the device options, click Security Options.
2. Click Firewall.
3. Highlight a message type.
4. Press the Menu key.
5. Click Reset Count or Reset All Counts.
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Message settings
View an address instead of a display name
1. In an open message, highlight a contact.
2. Click the trackball.
3. Click Show Address.
To view the display name again, click the trackball. Click Show Name.
Add a signature
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise
Server version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry Internet
Service Online Help for more information. If your device is associated with an email account that uses
an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online
Help for more information.
Your signature is added to your email messages after you send them.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. Set the Use Auto Signature field to Yes.
5. Type a signature
6. Press the Menu key.
7. Click Save.
Set an out-of-office reply
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise
Server version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry Internet
Service Online Help for more information. If your device is associated with an email account that uses
an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online
Help for more information.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. Set the Use Out Of Office Reply field to Yes.
5. Type a reply.
6. If you use an IBM® Lotus Notes® email application, in the Until field, set the date on which the
out-of-office reply should be turned off.
7. Press the Menu key.
8. Click Save.
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Set the email address that you use to send messages
Verify that your BlackBerry® device is associated with more than one email address.
1. In the device options, click Advanced Options.
2. Click Message Services.
3. Set the Messaging (CMIME) field.
4. Press the Menu key.
5. Click Save.
Delete the disclaimer from a message
If your BlackBerry® device is associated with an email account that uses the BlackBerry Enterprise
Server version 4.0 or later, your system administrator might apply a disclaimer to the top of your email
messages. This disclaimer is added after your email message is sent. You cannot edit the disclaimer.
1. In the message, press the Menu key.
2. Click Remove Disclaimer.
To add the disclaimer again, press the Menu key. Click Add Disclaimer.
Use color to differentiate work messages from other messages
Verify that your BlackBerry® device is integrated with an account that uses the BlackBerry Enterprise
Server.
1. In the device options, click Security Options.
2. Click General Settings.
3. Perform one or more of the following actions:
• To set a background color for email messages that are sent to your device through your
BlackBerry Enterprise Server, set the Enterprise Messages field.
• To set a background color for messages that are sent to your device through a method other
than your BlackBerry Enterprise Server, set the Other Messages field.
4. Press the Menu key.
5. Click Save.
Note: If your organization has set a corporate encryption key for PIN messages, PIN messages that
are sent to your device appear with the color set in the Enterprise Messages field and not the color set
in the Other Messages field.
Message list settings
Turn off the prompt that appears before you delete items
1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.
2. Click Options.
3. Set the Confirm Delete Option to No.
4. Press the Menu key.
5. Click Save.
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View more of the subject line for messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• Set the Display Message Header On field to 2 lines.
• Set the Display Time and Display Name fields to No.
5. Press the Menu key.
6. Click Save.
Set how long your device stores messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Keep Messages field.
5. Press the Menu key.
6. Click Save.
To restore the messages, set the Keep Message field to a longer period of time. Any messages sent to
your device during that period of time appear in the message list.
About multiple message lists
You can associate your BlackBerry® device with multiple email accounts. For example, you can associate
your device with your work email account and then associate your device with a personal email account
using the BlackBerry Internet Service. When you do this, more than one message list might appear on
your device. You might be able to open messages from the specific message list for an email account
and send messages from your device using the address for that email account. You can also perform
other actions in a specific message list, such as delete and save messages and search for messages.
You can also set up your device to have SMS and MMS messages in a separate message list.
See the BlackBerry Internet Service Online Help for more information on adding email accounts.
Use one message list or multiple message lists
By default, your BlackBerry® device them determines whether SMS text messages appear in the same
message list as email messages.
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To use one message list for all messages, set the SMS and Email Inboxes field to
Combined.
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• To separate SMS text messages from email messages, set the SMS and Email Inboxes field
to Separate.
5. Press the Menu key.
6. Click Save.
Hide the new or unopened message indicator
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Display Message Count field to None.
5. Press the Menu key.
6. Click Save.
To show the number of unopened messages again, set the Display Message Count field to Unread.
To show the new indicator and the number of unopened messages, set the Display Message Count
field to Unread and the Display New Message Indicator field to Yes.
Message shortcuts
Compose a message from a message list
• To compose a message from a message list, press the comma (,) key.
Reply to or forward a message
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
View one type of message in a message list
• To view received messages, press the Alt key and 3.
• To view phone call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the Question Mark (?) key.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a message, press 2.
• To move down a message, press 8.
Message troubleshooting
I cannot send messages
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1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, your device should send the messages when you return to a
wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email
address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, you should receive messages when you return to a wireless
coverage area.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Verify that data services is turned on.
• If you use email message filters, verify that your email message filter options are set
correctly.
• Verify that email message forwarding is turned on and that you have selected all the email
message folders, including your inbox folder, that you want to receive email messages from.
I cannot file email messages
• Try performing one of the following actions:
• Verify that you have turned on wireless email reconciliation.
• If wireless email reconciliation is not supported for your BlackBerry® device, verify that your
device is associated with an email account that uses the BlackBerry Enterprise Server or
BlackBerry Desktop Redirector.
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• Verify that you have performed an initial email reconciliation with the BlackBerry Desktop
Software so that the email message folders in your email application appear on your device.
See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear
in my message list
If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a
new message from a folder in your email account other than your inbox, the message is filed and does
not appear in a message list.
Some messages no longer appear on my device
• If your BlackBerry® device memory is full, your device deletes the oldest messages from a
message list. Messages saved on the device are not deleted.
• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox
& Handheld, email messages that you delete in the email account on your computer are also
deleted on your device.
A message or attachment is truncated
Your BlackBerry® device receives messages and attachments in sections. As you read the message or
attachment, the next section should be sent to your device.
1. If the message or attachment is truncated, try performing one of the following actions:
• Verify that your device is connected to the wireless network.
• Wait for several seconds. It might take a short period of time for your device to receive the
next section of the message or attachment.
• If you see "More available" at the end of a message or attachment, press the Menu key. Click
More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from a email message folder, the check box beside the folder
appears dimmed.
1. Try performing the following actions:
• If your device is associated with an email account that uses BlackBerry Enterprise Server
version 4.0 or later, the folders might become available after a short period of time.
• In the message options, click Email Settings. Press the Menu key.Click Folder
Redirection. Turn off wireless email reconciliation, and then turn it on again.
The email message filters that I created are not working correctly
1. Try performing the following actions:
• Verify that you have turned on the email message filter.
• Verify that the email message filters are listed in the order in which you want your
BlackBerry® device to apply them to messages.
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I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current
device, the message list shortcuts for your previous device replace the message list shortcuts for your
current device.
1. To view the shortcuts for viewing one type of message in a message list, in a message list, press
the Menu key. Click Search. Click the trackball. Click Recall.
I cannot send SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, the message should be sent when you return to a wireless coverage
area.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that fixed dialing number mode is turned off. In the phone, click Options, click the
FDN Phone List. Click the trackball.Click Disable FDN Mode.
I am not receiving SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that there is sufficient space on your SIM card to receive SMS text messages. In the
SMS options, set the Leave Messages On SIM Card field is set to No. Any SMS text
messages on your SIM card are deleted after the device imports them to the SMS text
message list.
I cannot attach a file to an MMS message
1. Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gif
or .midi file).
• Verify that the file size does not exceed 300 KB.
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose
your MMS message.
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PIN messages
PIN message basics
About PIN messages
A personal identification number (PIN) uniquely identifies each BlackBerry® device on the network. If
you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN
messages are not routed through an existing email account.
When your PIN message is delivered to the recipient, in a messages list, a D appears with a check mark
beside the PIN message.
Find your PIN
1. In the device options, click Status.
Send a PIN message
1. In a message list, press the Menu key.
2. Click Compose PIN.
3. In the To: field, perform one of the following actions:
• Type a PIN number. Click the trackball.
• Type a contact name. Click the trackball.
• Type part of a contact name. Click a contact.
4. Type a message.
5. Click the trackball.
6. Click Send.
Open a message
1. In a message list, click a message.
Note: If your BlackBerry® device is integrated with more than one email account, you might be able
to open messages from the message list for a specific email account.
Save a draft of a message
1. When composing a message, click the trackball.
2. Click Save Draft.
Blind carbon copy a contact
1. When composing a message, press the Menu key.
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2. Click Add Bcc:.
Attach a contact to a message
1. When composing a message, press the Menu key.
2. Click Attach Address.
3. Click a contact.
4. Click Continue.
Set the importance level for a message
1. When composing a message, press the Menu key.
2. Click Options.
3. Set the Importance field to High or Low.
4. Press the Menu key.
5. Click Save.
Set a high importance level for received PIN messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Make PIN Messages Level 1 field to Yes.
5. Press the Menu key.
6. Click Save.
Save a message
1. In an open message, press the Menu key.
2. Click Save.
Reply to a message
1. In an open message, click the trackball.
2. Click Reply or Reply to All.
Forward a message
1. In an open message, press the Menu key.
2. Click Forward or Forward As.
Delete a message
1. In an open message, click the trackball.
2. Click Delete.
Delete multiple messages
1. In a message list, highlight a date field.
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2. Press the Menu key.
3. Click Delete Prior.
Note: When your email messages are reconciled between your BlackBerry® device and your email
account, any email messages that you have deleted from your device using Delete Prior are not deleted
from your email account.
Create a link for a PIN
1. When typing text, type pin: before typing the PIN.
Mark a message as opened or unopened
1. In a message list, perform one of the following actions:
• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.
• Highlight a date field. Press the Menu key. Click Mark Prior Opened.
View an address instead of a display name
1. In an open message, highlight a contact.
2. Click the trackball.
3. Click Show Address.
To view the display name again, click the trackball. Click Show Name.
Search for text in a message, attachment, web page, or memo
1. In a message, attachment, web page, or memo, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
Sent messages
Resend a message
1. In a sent message, press the Menu key.
2. Perform one of the following actions:
• To change the message, click Edit. Edit the message. Click the trackball. Click Send.
• To change the recipients, click Edit. Highlight a contact.Press the Menu key. Click Change
Address. Click a new contact. Click the trackball. Click Send.
• To resend the message without editing it, click Resend.
Stop a message from sending
Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the
wireless network. A clock icon should appear beside the message.
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1. In a message, highlight the message.
2. Press the Menu key.
3. Click Delete.
Hide sent messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Hide Sent Messages field to Yes.
5. Press the Menu key.
6. Click Save.
Note: If you set your device to hide sent messages, sent messages continue to appear in SMS message
threads.
Message list settings
View more of the subject line for messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• Set the Display Message Header On field to 2 lines.
• Set the Display Time and Display Name fields to No.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears before you delete items
1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.
2. Click Options.
3. Set the Confirm Delete Option to No.
4. Press the Menu key.
5. Click Save.
Set how long your device stores messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Keep Messages field.
5. Press the Menu key.
6. Click Save.
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To restore the messages, set the Keep Message field to a longer period of time. Any messages sent to
your device during that period of time appear in the message list.
Hide the new or unopened message indicator
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Display Message Count field to None.
5. Press the Menu key.
6. Click Save.
To show the number of unopened messages again, set the Display Message Count field to Unread.
To show the new indicator and the number of unopened messages, set the Display Message Count
field to Unread and the Display New Message Indicator field to Yes.
Block incoming messages
If your organization has set a corporate encryption key for PIN messages, you can block only PIN
messages that are sent to your device from outside your organization.
1. In the device options, click Security Options.
2. Click Firewall.
3. Select the check box beside one or more message types.
4. Press the Menu key.
5. Click Save.
Tip: Blocked messages are counted as part of the data that you use in your wireless service provider
plan. To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerry
device and being counted in your data use, turn off forwarding in your BlackBerry Internet Service
account. See the BlackBerry Internet Service Online Help for more information.
Reset a blocked message counter
1. In the device options, click Security Options.
2. Click Firewall.
3. Highlight a message type.
4. Press the Menu key.
5. Click Reset Count or Reset All Counts.
Message shortcuts
Compose a message from a message list
• To compose a message from a message list, press the comma (,) key.
Reply to or forward a message
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• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
View one type of message in a message list
• To view received messages, press the Alt key and 3.
• To view phone call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the Question Mark (?) key.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a message, press 2.
• To move down a message, press 8.
Message troubleshooting
I cannot send messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, your device should send the messages when you return to a
wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email
address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, you should receive messages when you return to a wireless
coverage area.
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• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Verify that data services is turned on.
• If you use email message filters, verify that your email message filter options are set
correctly.
• Verify that email message forwarding is turned on and that you have selected all the email
message folders, including your inbox folder, that you want to receive email messages from.
I cannot file email messages
• Try performing one of the following actions:
• Verify that you have turned on wireless email reconciliation.
• If wireless email reconciliation is not supported for your BlackBerry® device, verify that your
device is associated with an email account that uses the BlackBerry Enterprise Server or
BlackBerry Desktop Redirector.
• Verify that you have performed an initial email reconciliation with the BlackBerry Desktop
Software so that the email message folders in your email application appear on your device.
See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear
in my message list
If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a
new message from a folder in your email account other than your inbox, the message is filed and does
not appear in a message list.
Some messages no longer appear on my device
• If your BlackBerry® device memory is full, your device deletes the oldest messages from a
message list. Messages saved on the device are not deleted.
• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox
& Handheld, email messages that you delete in the email account on your computer are also
deleted on your device.
A message or attachment is truncated
Your BlackBerry® device receives messages and attachments in sections. As you read the message or
attachment, the next section should be sent to your device.
1. If the message or attachment is truncated, try performing one of the following actions:
• Verify that your device is connected to the wireless network.
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• Wait for several seconds. It might take a short period of time for your device to receive the
next section of the message or attachment.
• If you see "More available" at the end of a message or attachment, press the Menu key. Click
More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from a email message folder, the check box beside the folder
appears dimmed.
1. Try performing the following actions:
• If your device is associated with an email account that uses BlackBerry Enterprise Server
version 4.0 or later, the folders might become available after a short period of time.
• In the message options, click Email Settings. Press the Menu key.Click Folder
Redirection. Turn off wireless email reconciliation, and then turn it on again.
The email message filters that I created are not working correctly
1. Try performing the following actions:
• Verify that you have turned on the email message filter.
• Verify that the email message filters are listed in the order in which you want your
BlackBerry® device to apply them to messages.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current
device, the message list shortcuts for your previous device replace the message list shortcuts for your
current device.
1. To view the shortcuts for viewing one type of message in a message list, in a message list, press
the Menu key. Click Search. Click the trackball. Click Recall.
I cannot send SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, the message should be sent when you return to a wireless coverage
area.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that fixed dialing number mode is turned off. In the phone, click Options, click the
FDN Phone List. Click the trackball.Click Disable FDN Mode.
I am not receiving SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that there is sufficient space on your SIM card to receive SMS text messages. In the
SMS options, set the Leave Messages On SIM Card field is set to No. Any SMS text
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messages on your SIM card are deleted after the device imports them to the SMS text
message list.
I cannot attach a file to an MMS message
1. Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gif
or .midi file).
• Verify that the file size does not exceed 300 KB.
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose
your MMS message.
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SMS messages
SMS text message basics
About SMS text messages
With an SMS-compatible phone number, you can send and receive SMS text messages. An SMS-
compatible number is a phone number that your wireless service provider enables for SMS.
You can send SMS text messages to contacts who have SMS-compatible phone numbers. You can also
forward SMS text messages as PIN or email messages.
Find your SMS number
1. Open the phone.
The My Number field displays your phone number. If your BlackBerry® device is enabled for SMS text
messaging, this number is also your SMS number.
Open a message
1. In a message list, click a message.
Note: If your BlackBerry® device is integrated with more than one email account, you might be able
to open messages from the message list for a specific email account.
Send an SMS text message
1. In a message list, press the key.
2. Click Compose SMS.
3. Perform one of the following actions:
• If the contact is not in your address book, click [Use Once]. Type an SMS-compatible phone
number (include the country code and area code) or an email address. Click the trackball.
• If the contact is in your address book, click a contact.
4. Type a message.
5. Click the trackball.
6. Click Send.
Add a contact to an SMS text message
1. When composing an SMS text message, press the Menu key.
2. Click Add Recipient.
Note: You can send an SMS text message to up to ten recipients.
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Save a draft of a message
1. When composing a message, click the trackball.
2. Click Save Draft.
Save a message
1. In an open message, press the Menu key.
2. Click Save.
Reply to a message
1. In an open message, click the trackball.
2. Click Reply or Reply to All.
Forward a message
1. In an open message, press the Menu key.
2. Click Forward or Forward As.
Delete a message
1. In an open message, click the trackball.
2. Click Delete.
Delete multiple messages
1. In a message list, highlight a date field.
2. Press the Menu key.
3. Click Delete Prior.
Note: When your email messages are reconciled between your BlackBerry® device and your email
account, any email messages that you have deleted from your device using Delete Prior are not deleted
from your email account.
Delete the history from an SMS text message
1. When replying to an SMS text message, press the Menu key.
2. Click Remove History.
Mark a message as opened or unopened
1. In a message list, perform one of the following actions:
• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.
• Highlight a date field. Press the Menu key. Click Mark Prior Opened.
Search for text in a message, attachment, web page, or memo
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1. In a message, attachment, web page, or memo, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
View messages in a specific folder
1. In a message list, press the Menu key.
2. Click View Folder.
3. Click a folder.
Sent messages
Resend a message
1. In a sent message, press the Menu key.
2. Perform one of the following actions:
• To change the message, click Edit. Edit the message. Click the trackball. Click Send.
• To change the recipients, click Edit. Highlight a contact.Press the Menu key. Click Change
Address. Click a new contact. Click the trackball. Click Send.
• To resend the message without editing it, click Resend.
Hide sent messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Hide Sent Messages field to Yes.
5. Press the Menu key.
6. Click Save.
Note: If you set your device to hide sent messages, sent messages continue to appear in SMS message
threads.
Cell broadcasting
About cell broadcasting
Cell broadcasting enables wireless service providers to use SMS to send information to all BlackBerry®
devices in a specified geographical area simultaneously. You can receive cell broadcast messages that
contain a specific type of information by subscribing to a cell broadcast channel that provides that type
of information. Different cell broadcast channels deliver different cell broadcast messages. For example,
one cell broadcast channel might deliver regular weather forecasts while another might deliver traffic
reports.
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Cell broadcasting prerequisites
• Verify that your wireless service provider supports this feature.
• Verify that your wireless service provider has provided you with access to a cell broadcast channel.
Turn on cell broadcasting
1. In the device options, click Advanced Options.
2. Click Cell Broadcast.
3. Set the Cell Broadcasting Service field to On.
4. Press the Menu key.
5. Click Save.
Note: To turn off cell broadcasting, set the Cell Broadcasting Service field to Off. Some wireless
service providers might use cell broadcast messages to manage certain services, such as preferred rates
based on your location. Before you turn off cell broadcasting, determine whether your wireless service
provider uses cell broadcast messages to manage your services.
Subscribe to a cell broadcast channel
1. In the device options, click Advanced Options.
2. Click Cell Broadcast.
3. Highlight a channel.
4. Press the Menu key.
5. Click Add Channel.
Stop receiving cell broadcast messages from a channel
Some wireless service providers might use cell broadcast messages to manage certain services, such
as preferred rates based on your location. Before you stop receiving cell broadcast messages from a
channel, verify that your wireless service provider does not manage your services using that channel.
1. In the device options, click Advanced Options.
2. Click Cell Broadcast.
3. Highlight a channel.
4. Press the Menu key.
5. Perform one of the following actions:
• To stop receiving messages from the channel, click Disable.
• To delete the channel, click Delete Channel.
Rename a cell broadcast channel
1. In the device options, click Advanced Options.
2. Click Cell Broadcast.
3. Highlight a channel.
4. Press the Menu key.
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5. Click Set Nickname.
Set the display language for cell broadcast messages
1. In the device options, click Advanced Options.
2. Click Cell Broadcast.
3. Click a language.
Message settings
View an address instead of a display name
1. In an open message, highlight a contact.
2. Click the trackball.
3. Click Show Address.
To view the display name again, click the trackball. Click Show Name.
Turn off AutoText for SMS text messages
1. In the device options, click SMS.
2. Set the Disable AutoText field to Yes.
3. Press the Menu key.
4. Click Save.
View more of the SMS text message history
1. In the device options, click SMS.
2. Set the Number of Previous Items field.
3. Press the Menu key.
4. Click Save.
Store SMS text messages on your SIM card
If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages
after the BlackBerry® device imports them to the message list.
1. In the device options, click SMS.
2. Set the Leave Messages On SIM Card field to Yes.
3. Press the Menu key.
4. Click Save.
To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to
No. Any SMS text messages on your SIM card are deleted after the BlackBerry device imports them to
the message list.
Request delivery notification for all SMS text messages
1. In the device options, click SMS.
2. Set the Delivery Reports field to On.
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3. Press the Menu key.
4. Click Save.
Set the wireless network type you use to send SMS text messages
Depending on your wireless service provider, this option might not appear.
1. In the device options, click SMS.
2. Set the Network to Send Over field.
3. Press the Menu key.
4. Click Save.
Set how long your service center stores SMS text messages
Depending on your wireless service provider, this option might not appear.
1. In the device options, click SMS.
2. Set the Validity Period field.
3. Press the Menu key.
4. Click Save.
Message list settings
View more of the subject line for messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• Set the Display Message Header On field to 2 lines.
• Set the Display Time and Display Name fields to No.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears before you delete items
1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.
2. Click Options.
3. Set the Confirm Delete Option to No.
4. Press the Menu key.
5. Click Save.
Hide the new or unopened message indicator
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Display Message Count field to None.
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5. Press the Menu key.
6. Click Save.
To show the number of unopened messages again, set the Display Message Count field to Unread.
To show the new indicator and the number of unopened messages, set the Display Message Count
field to Unread and the Display New Message Indicator field to Yes.
About multiple message lists
You can associate your BlackBerry® device with multiple email accounts. For example, you can associate
your device with your work email account and then associate your device with a personal email account
using the BlackBerry Internet Service. When you do this, more than one message list might appear on
your device. You might be able to open messages from the specific message list for an email account
and send messages from your device using the address for that email account. You can also perform
other actions in a specific message list, such as delete and save messages and search for messages.
You can also set up your device to have SMS and MMS messages in a separate message list.
See the BlackBerry Internet Service Online Help for more information on adding email accounts.
Use one message list or multiple message lists
By default, your BlackBerry® device them determines whether SMS text messages appear in the same
message list as email messages.
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To use one message list for all messages, set the SMS and Email Inboxes field to
Combined.
• To separate SMS text messages from email messages, set the SMS and Email Inboxes field
to Separate.
5. Press the Menu key.
6. Click Save.
Set how long your device stores messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Keep Messages field.
5. Press the Menu key.
6. Click Save.
To restore the messages, set the Keep Message field to a longer period of time. Any messages sent to
your device during that period of time appear in the message list.
Block incoming messages
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If your organization has set a corporate encryption key for PIN messages, you can block only PIN
messages that are sent to your device from outside your organization.
1. In the device options, click Security Options.
2. Click Firewall.
3. Select the check box beside one or more message types.
4. Press the Menu key.
5. Click Save.
Tip: Blocked messages are counted as part of the data that you use in your wireless service provider
plan. To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerry
device and being counted in your data use, turn off forwarding in your BlackBerry Internet Service
account. See the BlackBerry Internet Service Online Help for more information.
Reset a blocked message counter
1. In the device options, click Security Options.
2. Click Firewall.
3. Highlight a message type.
4. Press the Menu key.
5. Click Reset Count or Reset All Counts.
Message shortcuts
Compose a message from a message list
• To compose a message from a message list, press the comma (,) key.
Reply to or forward a message
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
View one type of message in a message list
• To view received messages, press the Alt key and 3.
• To view phone call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the Question Mark (?) key.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a message, press 2.
• To move down a message, press 8.
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Message troubleshooting
I cannot send messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, your device should send the messages when you return to a
wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email
address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, you should receive messages when you return to a wireless
coverage area.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Verify that data services is turned on.
• If you use email message filters, verify that your email message filter options are set
correctly.
• Verify that email message forwarding is turned on and that you have selected all the email
message folders, including your inbox folder, that you want to receive email messages from.
I cannot file email messages
• Try performing one of the following actions:
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• Verify that you have turned on wireless email reconciliation.
• If wireless email reconciliation is not supported for your BlackBerry® device, verify that your
device is associated with an email account that uses the BlackBerry Enterprise Server or
BlackBerry Desktop Redirector.
• Verify that you have performed an initial email reconciliation with the BlackBerry Desktop
Software so that the email message folders in your email application appear on your device.
See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear
in my message list
If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a
new message from a folder in your email account other than your inbox, the message is filed and does
not appear in a message list.
Some messages no longer appear on my device
• If your BlackBerry® device memory is full, your device deletes the oldest messages from a
message list. Messages saved on the device are not deleted.
• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox
& Handheld, email messages that you delete in the email account on your computer are also
deleted on your device.
A message or attachment is truncated
Your BlackBerry® device receives messages and attachments in sections. As you read the message or
attachment, the next section should be sent to your device.
1. If the message or attachment is truncated, try performing one of the following actions:
• Verify that your device is connected to the wireless network.
• Wait for several seconds. It might take a short period of time for your device to receive the
next section of the message or attachment.
• If you see "More available" at the end of a message or attachment, press the Menu key. Click
More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from a email message folder, the check box beside the folder
appears dimmed.
1. Try performing the following actions:
• If your device is associated with an email account that uses BlackBerry Enterprise Server
version 4.0 or later, the folders might become available after a short period of time.
• In the message options, click Email Settings. Press the Menu key.Click Folder
Redirection. Turn off wireless email reconciliation, and then turn it on again.
The email message filters that I created are not working correctly
1. Try performing the following actions:
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• Verify that you have turned on the email message filter.
• Verify that the email message filters are listed in the order in which you want your
BlackBerry® device to apply them to messages.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current
device, the message list shortcuts for your previous device replace the message list shortcuts for your
current device.
1. To view the shortcuts for viewing one type of message in a message list, in a message list, press
the Menu key. Click Search. Click the trackball. Click Recall.
I cannot send SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, the message should be sent when you return to a wireless coverage
area.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that fixed dialing number mode is turned off. In the phone, click Options, click the
FDN Phone List. Click the trackball.Click Disable FDN Mode.
I am not receiving SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that there is sufficient space on your SIM card to receive SMS text messages. In the
SMS options, set the Leave Messages On SIM Card field is set to No. Any SMS text
messages on your SIM card are deleted after the device imports them to the SMS text
message list.
I cannot attach a file to an MMS message
1. Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gif
or .midi file).
• Verify that the file size does not exceed 300 KB.
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose
your MMS message.
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MMS messages
MMS message basics
About MMS messages
With an MMS-compatible number, you can send and receive MMS messages and attach multimedia file
types, such as .jpg, .gif, .wbmp, .midi, .vcf (), or .vcs () content. You might also be able to send and
receive other types of audio files. An MMS-compatible number is a phone number that your wireless
service provider enables for MMS.
You can add one or more pictures that are not copyright protected to an MMS message, but the message
cannot exceed 300 KB.
You can only send non-recurring appointments in MMS messages. If you attach a meeting, the attendees
are removed.
MMS prerequisites
• Verify that your BlackBerry® device supports MMS.
• Verify that your wireless service provider plan includes MMS messaging.
• Contact your system administrator or wireless service provider for more information.
Find your MMS number
• Open the phone.
In the My Number field, your phone number appears. This number is also your MMS number.
Open an MMS message
1. In a message list, highlight an MMS message.
2. Press the Menu key.
3. Click Open.
If MMS content does not appear when you open the message, press the Menu key. Click Retrieve.
Save a draft of a message
1. When composing a message, click the trackball.
2. Click Save Draft.
Send an MMS message
1. In a message list, press the Menu key.
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2. Click Compose MMS.
3. If MMS templates are available, click a template.
4. Perform one of the following actions:
• If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type an
MMS-compatible phone number or an email address. Click the trackball.
• If the contact is in your address book, click a contact. Click an email address or MMS-
compatible phone number.
5. Type a message.
6. Press the Menu key.
7. Click Send.
Note: Depending on your wireless service provider, MMS templates might be available for your
BlackBerry® device.
Create a slide show in an MMS message
1. When composing an MMS message, press the Menu key.
2. Click Attach Picture or Attach Audio.
3. Click a file.
4. Repeat steps 1 through 3.
5. To customize the slide show, perform one or more of the following actions:
• To add text to a slide, highlight the empty field below the attachment. Type text .
• To set how long a slide appears, set the Slide Duration field.
• To move an item on a slide, click the item. Click Move Field. Roll the trackball.
Record and send a voice note
You can record and send voice notes that are are up to a minute long.
1. In the Send Voice Note application, click OK.
2. Record a voice note.
3. To pause recording, click the trackball. To resume recording, click the Escape key.
4. When you finish recording, click the trackball.
5. Click Send as MMS.
Set the importance level for a message
1. When composing a message, press the Menu key.
2. Click Options.
3. Set the Importance field to High or Low.
4. Press the Menu key.
5. Click Save.
Resend a message
1. In a sent message, press the Menu key.
2. Perform one of the following actions:
• To change the message, click Edit. Edit the message. Click the trackball. Click Send.
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• To change the recipients, click Edit. Highlight a contact.Press the Menu key. Click Change
Address. Click a new contact. Click the trackball. Click Send.
• To resend the message without editing it, click Resend.
Save a message
1. In an open message, press the Menu key.
2. Click Save.
Reply to a message
1. In an open message, click the trackball.
2. Click Reply or Reply to All.
Forward an MMS message
You cannot edit the content of an MMS message that you forward. You can only forward an MMS message
that is not copyright protected.
1. In an open message, click the trackball.
2. Click Forward.
Delete a message
1. In an open message, click the trackball.
2. Click Delete.
Delete multiple messages
1. In a message list, highlight a date field.
2. Press the Menu key.
3. Click Delete Prior.
Note: When your email messages are reconciled between your BlackBerry® device and your email
account, any email messages that you have deleted from your device using Delete Prior are not deleted
from your email account.
Mark a message as opened or unopened
1. In a message list, perform one of the following actions:
• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.
• Highlight a date field. Press the Menu key. Click Mark Prior Opened.
Search for text in a message, attachment, web page, or memo
1. In a message, attachment, web page, or memo, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
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To search for the next instance of the text, press the Menu key. Click Find Next.
View messages in a specific folder
1. In a message list, press the Menu key.
2. Click View Folder.
3. Click a folder.
MMS message attachments
Attach a media file to an MMS message
1. When composing an MMS message, press the Menu key.
2. Click Attach Picture or Attach Audio.
3. Click a picture or audio file.
Attach a contact or appointment to an MMS message
1. When composing an MMS message, press the Menu key.
2. Perform one of the following actions:
• To attach a contact, click Attach Contact. Click a contact.
• To attach an appointment, click Attach Appointment. Highlight an appointment. Press the
Menu key. Click Continue.
Save a picture attached to an MMS message
1. In an open MMS message, click a picture.
2. Click Save Picture.
Add an appointment to your calendar from an MMS message
1. In an open MMS message, click a vCalendar® attachment.
2. Click View Appointment.
3. Press the Menu key.
4. Click Add To Calendar.
Add a contact to your address book from an MMS message
1. In an open MMS message, click a vCard® attachment.
2. Click View Attachment.
3. Press the Menu key.
4. Click Add Contact.
Message settings
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Request delivery or read notification for an MMS message
1. When composing an MMS message, press the Menu key.
2. Click Options.
3. Perform one or more of the following actions:
• To receive notification when the message is delivered to the recipient, set the Confirm
Delivery field to Yes.
• To receive notification when the recipient opens the message, set the Confirm Read field to
Yes.
4. Press the Menu key.
5. Click Save.
Request delivery or read notification for all MMS messages
1. In the device options, click MMS.
2. In the Notifications section, perform one of the the following actions:
• To send delivery or read notification when a sender requests it, set the Allow Delivery
Confirmation and Allow Read Confirmation fields to Yes.
• To request delivery or read notification when you send MMS messages, set the Confirm
Delivery and Confirm Read fields to Yes.
3. Press the Menu key.
4. Click Save.
View an address instead of a display name
1. In an open message, highlight a contact.
2. Click the trackball.
3. Click Show Address.
To view the display name again, click the trackball. Click Show Name.
View the size of an MMS message before sending it
1. In an open message, press the Menu key.
2. Click Options.
The Estimated Size field displays the size of the MMS message.
Set when you receive MMS messages
You can set your BlackBerry® device to stop receiving MMS messages when roaming.
1. In the device options, click MMS.
2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.
3. Press the Menu key.
4. Click Save.
Message list settings
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View more of the subject line for messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• Set the Display Message Header On field to 2 lines.
• Set the Display Time and Display Name fields to No.
5. Press the Menu key.
6. Click Save.
Hide the new or unopened message indicator
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Display Message Count field to None.
5. Press the Menu key.
6. Click Save.
To show the number of unopened messages again, set the Display Message Count field to Unread.
To show the new indicator and the number of unopened messages, set the Display Message Count
field to Unread and the Display New Message Indicator field to Yes.
Turn off the prompt that appears before you delete items
1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.
2. Click Options.
3. Set the Confirm Delete Option to No.
4. Press the Menu key.
5. Click Save.
View messages in a specific folder
1. In a message list, press the Menu key.
2. Click View Folder.
3. Click a folder.
About multiple message lists
You can associate your BlackBerry® device with multiple email accounts. For example, you can associate
your device with your work email account and then associate your device with a personal email account
using the BlackBerry Internet Service. When you do this, more than one message list might appear on
your device. You might be able to open messages from the specific message list for an email account
and send messages from your device using the address for that email account. You can also perform
other actions in a specific message list, such as delete and save messages and search for messages.
You can also set up your device to have SMS and MMS messages in a separate message list.
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See the BlackBerry Internet Service Online Help for more information on adding email accounts.
Use one message list or multiple message lists
By default, your BlackBerry® device them determines whether SMS text messages appear in the same
message list as email messages.
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To use one message list for all messages, set the SMS and Email Inboxes field to
Combined.
• To separate SMS text messages from email messages, set the SMS and Email Inboxes field
to Separate.
5. Press the Menu key.
6. Click Save.
Set how long your device stores messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Keep Messages field.
5. Press the Menu key.
6. Click Save.
To restore the messages, set the Keep Message field to a longer period of time. Any messages sent to
your device during that period of time appear in the message list.
Hide sent messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Hide Sent Messages field to Yes.
5. Press the Menu key.
6. Click Save.
Note: If you set your device to hide sent messages, sent messages continue to appear in SMS message
threads.
Block MMS messages
1. In the device options, click MMS.
2. In the Message Filtering section, select the Reject Anonymous Messages check box or the
Reject Advertisements check box.
3. Press the Menu key.
4. Click Save.
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Block incoming messages
If your organization has set a corporate encryption key for PIN messages, you can block only PIN
messages that are sent to your device from outside your organization.
1. In the device options, click Security Options.
2. Click Firewall.
3. Select the check box beside one or more message types.
4. Press the Menu key.
5. Click Save.
Tip: Blocked messages are counted as part of the data that you use in your wireless service provider
plan. To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerry
device and being counted in your data use, turn off forwarding in your BlackBerry Internet Service
account. See the BlackBerry Internet Service Online Help for more information.
Reset a blocked message counter
1. In the device options, click Security Options.
2. Click Firewall.
3. Highlight a message type.
4. Press the Menu key.
5. Click Reset Count or Reset All Counts.
Message shortcuts
Compose a message from a message list
• To compose a message from a message list, press the comma (,) key.
Reply to or forward a message
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
View one type of message in a message list
• To view received messages, press the Alt key and 3.
• To view phone call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the Question Mark (?) key.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a message, press 2.
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• To move down a message, press 8.
Message troubleshooting
I cannot send messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, your device should send the messages when you return to a
wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email
address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, you should receive messages when you return to a wireless
coverage area.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Verify that data services is turned on.
• If you use email message filters, verify that your email message filter options are set
correctly.
• Verify that email message forwarding is turned on and that you have selected all the email
message folders, including your inbox folder, that you want to receive email messages from.
I cannot file email messages
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• Try performing one of the following actions:
• Verify that you have turned on wireless email reconciliation.
• If wireless email reconciliation is not supported for your BlackBerry® device, verify that your
device is associated with an email account that uses the BlackBerry Enterprise Server or
BlackBerry Desktop Redirector.
• Verify that you have performed an initial email reconciliation with the BlackBerry Desktop
Software so that the email message folders in your email application appear on your device.
See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear
in my message list
If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a
new message from a folder in your email account other than your inbox, the message is filed and does
not appear in a message list.
Some messages no longer appear on my device
• If your BlackBerry® device memory is full, your device deletes the oldest messages from a
message list. Messages saved on the device are not deleted.
• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox
& Handheld, email messages that you delete in the email account on your computer are also
deleted on your device.
A message or attachment is truncated
Your BlackBerry® device receives messages and attachments in sections. As you read the message or
attachment, the next section should be sent to your device.
1. If the message or attachment is truncated, try performing one of the following actions:
• Verify that your device is connected to the wireless network.
• Wait for several seconds. It might take a short period of time for your device to receive the
next section of the message or attachment.
• If you see "More available" at the end of a message or attachment, press the Menu key. Click
More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from a email message folder, the check box beside the folder
appears dimmed.
1. Try performing the following actions:
• If your device is associated with an email account that uses BlackBerry Enterprise Server
version 4.0 or later, the folders might become available after a short period of time.
• In the message options, click Email Settings. Press the Menu key.Click Folder
Redirection. Turn off wireless email reconciliation, and then turn it on again.
The email message filters that I created are not working correctly
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1. Try performing the following actions:
• Verify that you have turned on the email message filter.
• Verify that the email message filters are listed in the order in which you want your
BlackBerry® device to apply them to messages.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current
device, the message list shortcuts for your previous device replace the message list shortcuts for your
current device.
1. To view the shortcuts for viewing one type of message in a message list, in a message list, press
the Menu key. Click Search. Click the trackball. Click Recall.
I cannot send SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, the message should be sent when you return to a wireless coverage
area.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that fixed dialing number mode is turned off. In the phone, click Options, click the
FDN Phone List. Click the trackball.Click Disable FDN Mode.
I am not receiving SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that there is sufficient space on your SIM card to receive SMS text messages. In the
SMS options, set the Leave Messages On SIM Card field is set to No. Any SMS text
messages on your SIM card are deleted after the device imports them to the SMS text
message list.
I cannot attach a file to an MMS message
1. Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gif
or .midi file).
• Verify that the file size does not exceed 300 KB.
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose
your MMS message.
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Typing
Typing input methods
About typing input methods
You can type on your BlackBerry® device using the SureType™ input method or the multi-tap input
method.
SureType technology combines a traditional phone number key layout with a familiar computer style
letter layout to provide a comfortable typing and dialing experience.
When you use SureType technology, you press the letter key for each letter in a word once. For example,
to type run, you would press the key once, the key once and the key once. As you
type, a list of possible letter combinations and words appear on the screen. SureType technology selects
letter combinations or words from the list based on context. If you try to type a word or letter
combination (for example, a web address or an abbreviation) that SureType technology does not
recognize, you can use the list that appears on the screen to build the word letter by letter. SureType
technology "learns" new words or letter combinations that you type and adds them to your custom word
list.
When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type
the second letter. For example, to type run, you would press the key twice, the key once,
and the key twice.
SureType technology is the default typing input method for most fields. Multi-tap is the default for phone
number and password fields.
Type text using SureType technology
1. Press the letter key for each letter in a word until you have typed the entire word.
If your BlackBerry® device does not recognize the word that you have typed, perform one of the
following actions:
• To highlight an item in the list that appears when you type, roll the trackball.
• To select a highlighted item from the list that appears when you type and continue typing the
same word, press the key.
• To select a highlighted item from the list that appears when you type and start a new word,
press the key.
Type text using multi-tap
• To type the first letter on a key, press the letter key once.
• To type the second letter on a key, press the letter key twice.
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Switch typing input methods
1. In the device options, click Language.
2. Perform one of the following actions:
• To use the multi-tap typing input method, set the Input Language field to <Language>
Multitap.
• To use the SureType™ typing input method, set the Input Language field to
<Language>.
3. Press the Menu key.
4. Click Save.
Switch typing input methods when typing
• To switch between the SureType™ typing input method and the multi-tap typing input method
when typing, press the Menu key. Click Enable Multitap or Enable SureType.
About typing input languages
You can set a typing input language to use when you type. This setting is different from the display
language. When you set a typing input language, AutoText and other typing settings change to the
selected language. For example, you might use your BlackBerry® device in French, but type messages
in English.
The typing input language also controls whether your device uses the multi-tap or the SureType™ input
method.
If the typing input language of your device is different from the display language of your device, a
rectangle with the short form of the current typing input language appears in the list that appears when
you type.
Set the typing input language
Verify that your BlackBerry® Device Software supports multiple languages. Contact your system
administrator or wireless service provider for more information.
1. In the device options, click Language.
2. Set the Input Language field.
3. Press the Menu key.
4. Click Save.
Typing basics
Type a symbol
1. Press the Symbol key. To view more symbols, press the Symbol key again.
2. Type the letter that appears below the symbol.
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Type an accent or special character
1. To type an accented or special character, hold the letter key and roll the trackball to the left or
right. Click a selected character.
Create a link for a PIN
1. When typing text, type pin: before typing the PIN.
Cut or copy text
1. With text selected, click the trackball.
2. Click Cut or Copy.
Paste text
1. Place the cursor where you want to insert the cut or copied text.
2. Click the trackball.
3. Click Paste.
Clear a field
1. When typing text, press the Menu key.
2. Click Clear Field.
Highlight a line of text
1. Place the cursor where you want to highlight the line of text.
2. Press the Menu key.
3. Click Select.
4. Roll the trackball.
Highlight text character by character
1. Place the cursor where you want to highlight the text.
2. Press the Menu key.
3. Click Select.
4. Roll the trackball.
Cancel a text selection
1. With text selected, click the trackball.
2. Click Cancel Selection.
Set the cursor speed
1. In the device options, click Screen/Keyboard.
2. Set the Key Rate field.
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3. Press the Menu key.
4. Click Save.
Turn on key tones
1. In the device options, click Screen/Keyboard.
2. Set the Key Tone field to On.
3. Press the Menu key.
4. Click Save.
Set the trackball sensitivity
You can change how the trackball responds to your touch. A high sensitivity level requires less pressure
than a lower sensitivity level.
1. In the device options, click Screen/Keyboard.
2. Set the Horizontal Sensitivity and Vertical Sensitivity fields.
3. Press the Menu key.
4. Click Save.
Turn off trackball sounds
1. In the device options, click Screen/Keyboard.
2. Set the Audible Roll field to Mute.
3. Press the Menu key.
4. Click Save.
AutoText
About AutoText
AutoText is designed to replace specific text that you type with predefined AutoText entries. If you type
text that can be replaced with an AutoText entry, the text changes after you press the Space key.
Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example,
AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for
abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Create an AutoText entry
1. In the device options, click AutoText.
2. Press the Menu key.
3. Click New.
4. In the Replace field, type the text to replace.
5. In the With field, perform one of the following actions:
• Type replacement text.
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• To insert a macro (for example, the current date or time), press the Menu key. Click Insert
Macro.
6. In the Using field, perform one of the following actions:
• To capitalize the entry exactly as you typed it, click Specified Case.
• To capitalize the entry according to the context, click SmartCase.
7. Set the language.
8. Press the Menu key.
9. Click Save.
Change an AutoText entry
1. In the device options, click AutoText.
2. Click an AutoText entry.
3. Change the AutoText entry.
4. Click the trackball.
5. Click Save.
Delete an AutoText entry
1. In the device options, click AutoText.
2. Highlight an AutoText entry.
3. Press the Menu key.
4. Click Delete.
Undo an AutoText change
1. Press the Backspace/Delete key twice.
Turn off AutoText for SMS text messages
1. In the device options, click SMS.
2. Set the Disable AutoText field to Yes.
3. Press the Menu key.
4. Click Save.
Word list
About the custom word list
If you type a word or letter combination that the BlackBerry® device does not recognize, the device
adds the word or letter combination to the custom word list. You can also add words or letter
combinations manually to the custom word list.
The device deletes words from the custom word list if you do not use them.
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Add a custom word list item
1. In the device options, click Custom Wordlist.
2. Press the Menu key.
3. Click New.
4. Type a word or letter combination.
5. Click the trackball.
6. Click Save.
Change a custom word list item
1. In the device options, click Custom Wordlist.
2. Click an entry.
3.
4. Change the custom word list item.
5. Click the trackball.
6. Click Save.
7. Press the Menu key.
8. Click Close.
Delete a custom word list item
1. In the device options, click Custom Wordlist.
2. Highlight an entry.
3. Press the Menu key.
4. Click Delete.
Delete all custom word list items
1. In the device options, click Custom Wordlist.
2. Highlight an entry.
3. Press the Menu key.
4. Click Clear Custom Wordlist.
Stop displaying contacts in the list that appears when you type
By default, your BlackBerry® device is designed to recognize contacts when you type them.
1. In the device options, click Language.
2. Click Input Options.
3. Set the Use Address Book as Data Source field to Off.
4. Press the Menu key.
5. Click Save.
Stop adding items to the custom word list automatically
1. In the device options, click Language.
2. Click Input Options.
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3. Set the Auto Word Learning and Automatic Word Learning from Messages fields to Off.
4. Press the Menu key.
5. Click Save.
Typing shortcuts
Type a symbol or a special character
• To type the alternate character on a key, hold the Alt key and press the character key.
• To type an accented or special character, hold the letter key and roll the trackball. Click a selected
character.
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again.
Type the letter that appears below the symbol.
Insert a period
• To insert a period, press the Space key twice. The next letter is capitalized.
Capitalize a letter
• To capitalize a letter, hold the letter key until the capitalized letter appears.
Turn on or turn off NUM lock
• To turn on NUM lock, hold the Shift key and press the Alt key.
• To turn off NUM lock, press the Alt key.
Insert a period or at sign in an email address field
• To insert the at sign (@) and periods in an email address field, press the Space key.
Type in a number or password field
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a password field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap typing input method.
Switch typing input languages
On the Language screen, set the Use Input Method Shortcut field to Yes.
• To switch typing input languages, hold the Alt key and press the Enter key. Select a language and
release the Alt key.
Highlight text
• To highlight a line of text, press the Shift key and roll the trackball.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
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• To cancel a text selection, press the Escape key.
Cut, copy, or paste text
• To cut selected text, press the Shift key and the Backspace/Delete key.
• To copy the selected text, press the Alt key and click the trackball.
• To paste selected text, press the Shift key and click the trackball.
Typing troubleshooting
SureType technology does not recognize a word
Use the list that appears when you type to help you build words that SureType™ technology does not
recognize.
1. Press the first letter key once. Highlight a letter in the list. Press the subsequent letter key.
Highlight the letter combination that you want to type. Click the trackball. Continue to type the
word.
I cannot type a password
1. Verify that you are using the multi-tap typing method.
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Search
About search
In a message list, you can search using criteria that you set and you can save the search criteria for
future use. You can also search for contacts or search for all messages that contain the same subject.
You can use the search application to search messages, tasks, memos, contacts, and calendar entries
on your BlackBerry® device. You can also manage tasks, memos, contacts, and calendar entries from
the search results list.
Search for messages
You can save your search criteria so that you can repeat your search at another time.
1. In a message list, press the Menu key.
2. Click Search.
3. Set the search criteria.
4. Click the trackball.
5. Perform one of the following actions:
• To save the search criteria, click Save. Add a title. Click the trackball. Click Save.
• To search the message list without saving your search criteria, click Search.
To stop a search, press the Escape key.
Search criteria
Name:
Specify one or more contacts or email addresses that the search should find in messages. You can
also specify part of the name to widen the search.
In:
Specify in which address field the search should find the name.
Subject:
Type text that the search should find in the subject of messages.
Message:
Type text that the search should find in the body of messages.
Service:
If your BlackBerry® device is associated with more than one email account, specify the type of email
account from which the search should find messages.
Folder:
Specify the folders in which the search should find messages.
Show:
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Specify the types of messages that the search should find.
Type:
Specify which messages the search should find.
View a list of saved searches
1. In a message list, press the Menu key.
2. Click Search.
3. Press the Menu key.
4. Click Recall.
Change a saved search
1. In a message list, press the Menu key.
2. Click Search.
3. Press the Menu key.
4. Click Recall.
5. Highlight a search.
6. Press the Menu key.
7. Click Edit Search.
8. Edit the search criteria.
9. Press the Menu key.
10. Click Save.
Delete a saved search
1. In a message list, press the Menu key.
2. Click Search.
3. Press the Menu key.
4. Click Recall.
5. Highlight a search.
6. Press the Menu key.
7. Click Delete Search.
Search for messages by contact or subject
1. In a message list, highlight a message.
2. Press the Menu key.
3. Click one of the following menu items:
•Search Sender
•Search Recipient
•Search Subject
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Search for text in a message, attachment, web page, or
memo
1. In a message, attachment, web page, or memo, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
Search for organizer data and messages that contain
specific information
1. In the search application, perform one or more of the following actions:
• In the Text field, type text or a phone number to search for.
• In the Name field, type a contact name to search for.
2. Select one or more applications.
3. Press the Menu key.
4. Click Search.
Note: If you type more than one word in the Text or Name fields, only items that contain all the words
appear.
The BlackBerry® device does not search file attachments if you search messages.
To stop a search, press the Escape key.
Search shortcuts
Search for a contact in a list of contacts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
Search for text in an attachment
• To search for text in an attachment, press the exclamation point (!) key.
View the criteria of your last search
• To view the criteria of your last search, in the list of searches, press the Menu key.Click Last.
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Attachments
Attachment basics
About attachments
You can view several types of file attachments on your BlackBerry® device,
including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also
view .bmp, .gif, .jpg, .png, .tif, and .wmf picture attachments.
You can play .wav file attachments on your device.
In a message list, a paper clip icon appears beside messages with attachments.
If you save a message which contains an attachment that you have viewed, the attachment remains in
the device memory until the message is deleted.
Attachment viewing prerequisites
• To view document and spreadsheet attachments, verify that your BlackBerry® device is associated
with an email account that uses BlackBerry Enterprise Server version 3.6 or later for Microsoft®
Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®,
BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise® , or the BlackBerry
Internet Service.
• To view .zip, .htm, or.html attachments, verify that your device is associated with an email account
that uses BlackBerry Enterprise Server version 3.6 Service Pack 1 or later for Microsoft Exchange,
BlackBerry Enterprise Server version 2.2 Service Pack 1 or later for IBM Lotus Domino, BlackBerry
Enterprise Server version 4.0 for Novell GroupWise, or the BlackBerry Internet Service.
• To view presentation slides, verify that your device is associated with an email account that uses
BlackBerry Enterprise Server version 4.0 Service Pack 3 or later.
• Contact your system administrator or wireless service provider for more information.
Open an attachment
1. In a message, click the trackball.
2. Click Open Attachment.
3. Perform one of the following actions:
• To open a table of contents for the file attachment, click Table of Contents.
• To open the file attachment, click Full Content.
Follow a link in an attachment
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Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text
boxes, or comments.
1. When viewing an attachment, click a content link.
To return to the attachment, press the Escape key.
View properties of an attachment
You can view the size, author, publication date, and other attachment properties.
1. In an attachment, highlight the file names.
2. Press the Menu key.
3. Perform one of the following actions:
• If you have opened the complete file attachment, click View Info.
• If you have not opened the complete file attachment, click Retrieve Info.
Set font options for an attachment
1. In an attachment, press the Menu key.
2. Click Options.
3. Set the Font Family, Font Size, and Reflect Original Font fields.
4. Press the Menu key.
5. Click Save.
Set the amount of memory available for attachments
1. In a message, click an attachment.
2. Click Open Attachment.
3. Press the Menu key.
4. Click Options.
5. Set the Cache Size field.
6. Press the Menu key.
7. Click Save.
Search for text in a message, attachment, web page, or memo
1. In a message, attachment, web page, or memo, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
Document attachments
Type a password for a password-protected .pdf file attachment
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You can open password protected .pdf files created with Adobe® Acrobat® 4.0 or earlier.
1. Highlight the attachment.
2. Press the Menu key.
3. Click Password.
4. Type the password.
5. Click the trackball.
View a table in a document
1. In a document, click a table link.
View tracked changes in a document
1. In a document, press the Menu key.
2. Click Show Changes.
To hide tracked changes, press the Menu key. Click Hide Changes.
Spreadsheet attachments
Set display options for a spreadsheet attachment
1. In a spreadsheet cell, press the Menu key.
2. Click Options.
3. Perform one or more of the following options:
• To show the gridlines in a spreadsheet, set the Show Gridlines field to Yes.
• To label spreadsheet rows with numbers and columns with letters, set the Display Labels
field to Yes.
4. Press the Menu key.
5. Click Save.
Move to a specific cell
1. In a spreadsheet, click the trackball.
2. Click Go to Cell.
3. Type the cell coordinates.
4. Click the trackball.
View the content of a cell
1. In a spreadsheet, click a cell.
Switch worksheets
Verify that you have opened the full content of the attachment.
1. In a spreadsheet, press the Menu key.
2. Perform one of the following actions:
• To view the next worksheet, click Next Sheet.
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• To view the previous worksheet, click Prev Sheet.
Switch to a specific worksheet
Verify that you have opened the full content of the attachment.
1. In a spreadsheet, press the Menu key.
2. Click Table of Contents.
3. Highlight a worksheet.
4. Press the Menu key.
5. Perform one of the following actions:
• If the worksheet has been retrieved (underlined with a solid line), click View.
• If the worksheet has not been retrieved (underlined with a dashed line), click Retrieve.
View a list of worksheets
Verify that you have opened the full content of the attachment.
1. In a spreadsheet, press the Menu key.
2. Click Table of Contents.
Change the size of a column
1. In a spreadsheet, perform one of the following actions:
• To change the size of one column, click the column label. Click a size.
• To show all the text in the column, click the column label. Click Fit.
• To change the size of all the columns in the spreadsheet, click the unmarked column label in
the top left corner of the spreadsheet. Click a size.
• To change the default column size for all spreadsheets, press the Menu key.Click Options.
Set the Column Width field.
Media attachments
Move to a specific page of a multi-page picture
1. In a multi-page picture, press the Menu key.
2. Click Table of Contents.
3. Highlight a page.
4. Press the Menu key.
5. Perform one of the following actions:
• If the page has been retrieved (underlined with a solid line), click View.
• If the page has not been retrieved (underlined with a dashed line), click Retrieve.
Switch pages in a multi-page picture attachment
Verify that you have opened the full content of the attachment.
1. In a multi-page picutre, press the Menu key.
2. Perform one of the following actions:
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• To view the next slide, click Next Page.
• To view the previous slide, click Prev Page.
View a list of pictures in a multi-page picture attachment
1. Click Table of Contents.
Enhance a picture attachment
1. In a picture attachment, press the Menu key.
2. Perform one of the following actions:
• To view the picture in more detail after zooming in, click Enhance.
• To view the picture at a higher resolution, click Full Image.
Reopen a picture attachment
1. In a message, click the picture attachment.
Play a .wav attachment
Verify that your device is associated with an email account that uses BlackBerry Enterprise Server
version 4.1 Service Pack 2 or later.
1. Open the .wav file.
2. Press the Menu key.
3. Click Play.
Presentation attachments
Presentation viewing prerequisites
• To view more than the text of a Microsoft® PowerPoint® presentation, verify that your email
address is associated with an email account that uses BlackBerry Enterprise Server version 4.0
Service Pack 3 or later.
Switch presentation views
1. In a Microsoft® PowerPoint® presentation attachment, press the Menu key.
2. Perform one of the following actions:
• To view the presentation in its original format, click View Slides.
• To view text only, click View Text.
• To view text and slides, click View Both.
View a presentation as a slide show
Verify that you have opened the full content of the attachment.
1. In a Microsoft® PowerPoint® presentation, press the Menu key.
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2. Click Slide Show.
Switch slides
1. When viewing a presentation in slide show view, press the Menu key.
2. Perform one of the following actions:
• To view the next slide, click Next Slide.
• To view the previous slide, click Prev Slide.
Stop a slide show
1. In a slide show, press the Menu key.
2. Click Close.
Rotate a slide
1. In a presentation, in slide view or text and slide view, click a slide.
2. Click Rotate.
Zoom in to or out from a slide
1. In a presentation, in slide view or text and slide view, click a slide.
2. Click View.
3. Press the Menu key.
4. Click Zoom or Zoom All.
To zoom back to the original picture size, press the Menu key. Click Zoom 1:1.
Save a slide
1. In a presentation, in slide view or text and slide view, click a slide.
2. Press the Menu key.
3. Click Save Image.
4. Type a file name.
5. Click Save.
vCard attachments
About vCard contact attachments
vCard® (.vcf files) contact attachments contain information for a specific contact. When you add a
vCard contact attachment to your email message, recipients of your message can view and add your
contact information to their BlackBerry® device address books. When you open a message that contains
a vCard contact attachment, a book icon appears at the bottom of the message with the name of the
attached contact.
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Open a vCard contact attachment
1. In a message, click a vCard® contact attachment.
Add a contact to your address book from a vCard contact attachment
1. In a vCard® contact attachment, press the Menu key.
2. Perform one of the following actions:
• To add the contact to your address book, click Add to Address Book.
• To update the contact in your address book, click Update Address.
Attachment shortcuts
Search for text in an attachment
• To search for text in an attachment, press the exclamation point (!) key.
Switch between the table of contents and full content of a document
attachment
• To switch between the table of contents and full content of a document attachment, press the
period (.) key.
Change the size of a column in a spreadsheet
• To change the column size, press the at sign (@) key.
Move to a specific cell in a spreadsheet
• To move to a specific cell in a spreadsheet, press the Question Mark (?) key.
View the content of a cell in a spreadsheet
• To view the content of a cell in a spreadsheet, press the Space key.
Rotate a picture
• To rotate a picture, press the comma (,) key.
Zoom in to or out from a picture
• To zoom in to a picture, press 3.
• To zoom out from a picture, press 9.
• To zoom to the original picture size, press 5.
View a presentation as a slide show
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• To view a presentation as a slide show, press the Question Mark (?) key.
Move to the next or previous item
• To move to the next item, press 6.
• To move to the previous item, press 4.
Stop a slide show
• To stop a slide show, hold the Escape key.
Switch presentation views
• To switch presentation views, press the at sign (@) key.
Attachment troubleshooting
A skipped content bar appears in a document
More attachment content is available for you to retrieve from the messaging server to your BlackBerry®
device.
1. To retrieve the content, click the skipped content bar.
A message or attachment is truncated
Your BlackBerry® device receives messages and attachments in sections. As you read the message or
attachment, the next section should be sent to your device.
1. If the message or attachment is truncated, try performing one of the following actions:
• Verify that your device is connected to the wireless network.
• Wait for several seconds. It might take a short period of time for your device to receive the
next section of the message or attachment.
• If you see "More available" at the end of a message or attachment, press the Menu key. Click
More or More All.
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Synchronization
About synchronization
The wireless data synchronization feature is designed to synchronize organizer data (tasks, calendar
entries, contacts, and memos) between your BlackBerry® device and the email application on your
computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email messages between your device
and the email account on your computer over the wireless network. When you file or delete messages
on your device, these messages should be filed or deleted in your email account. Likewise, any changes
that you make to messages in the email account on your computer should be reflected on your device.
If wireless data synchronization or wireless email reconciliation is not available on your device or you
have turned them off, you can use the BlackBerry Desktop Software. See the BlackBerry Desktop
Software Online Help for more information.
Wireless email reconciliation prerequisites
• If your BlackBerry® device is associated with the BlackBerry Internet Service, verify that your
wireless service provider supports this feature.
• If your device is associated with an email account that uses the BlackBerry Enterprise Server, verify
that the email account uses BlackBerry Enterprise Server version 3.6 or later for Microsoft®
Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, or
BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise® .
Reconcile email messages over the wireless network
Set the Wireless Reconcile option for each email address that you have associated with your
BlackBerry® device.
1. In the messages options, click Email Reconciliation.
2. Set the Wireless Reconcile field to On.
3. Press the Menu key.
4. Click Save.
To turn off email reconciliation, set the Wireless Reconcile field to Off.
Delete email messages over the wireless network
Set the Delete On option for each email address that you have associated with your BlackBerry®
device.
1. In a message list, click Options.
2. Click Email Reconciliation.
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3. Set the Delete On field.
4. Press the Menu key.
5. Click Save.
It takes a short period of time for messages to be delivered over the wireless network.
To delete messages on your device only, set the Delete On field to Handheld.
Wireless data synchronization prerequisites
• Verify that you have synchronized personal data using the BlackBerry® Desktop Software before
you turn on wireless data synchronization. See the BlackBerry Desktop Software Online Help for
more information.
• If you want to turn on wireless synchronization for tasks, contacts, or memos, verify that your
BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server
version 4.0 or later.
• If you want to turn on wireless synchronization for calendar entries, verify that your device is
associated with an email account that uses BlackBerry Enterprise Server version 2.1 or later.
Synchronize organizer data over the wireless network
1. In the task list, memo list, address book, or calendar, press the Menu key.
2. Click Options.
3. Set the Wireless Sychronization field to Yes.
4. Press the Menu key.
5. Click Save.
To stop synchronizing organizer data over the wireless network, set the the Wireless
Synchronization field to No.
About synchronization conflicts
A conflict in your organizer data might occur if you edit the same item on your BlackBerry® device and
in your email application before synchronization occurs.
If you turn on wireless data synchronization, the information in your email application should
automatically take precedence over the data on your device when a conflict occurs. If you turn off
wireless data synchronization and make changes to organizer data in your email application and on the
device, the conflicting information on the device is replaced by the information in your email application
when you turn on wireless data synchronization again. If you want to select manually how conflicts are
handled, synchronize your device using the BlackBerry Desktop Software before you turn on wireless
data synchronization. See the BlackBerry Desktop Software Online Help for more information.
Manage synchronization conflicts
Set the On Conflicts option for each email address that you have associated with your BlackBerry®
device.
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1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Reconciliation.
4. Set the On Conflicts field.
5. Press the Menu key.
6. Click Save.
About backing up and restoring device data
If you have installed the BlackBerry® Desktop Software, you can backup and restore most BlackBerry
device data, including messages, organizer data, fonts, saved searches, and browser bookmarks at any
time using the Backup and Restore tool. See the BlackBerry Desktop Software Online Help for more
information.
If your device is integrated with an account that uses BlackBerry Enterprise Server version 4.0 or later
and you switch to a different BlackBerry device, load new BlackBerry Device Software, or delete your
device data, synchronized organizer data might be restored to your device using the Enterprise
Activation feature. To use the Enterprise Activation feature, your system administrator must provide you
with an enterprise activation password. Contact your system administrator for more information.
Wireless data restoration prerequisites
• Verify that your BlackBerry® device is associated with BlackBerry Enterprise Server version 4.0 or
later.
• Verify that your system administrator has provided you with an enterprise activation password.
• Verify that your device is connected to the wireless network.
Delete all device data
Verify that you have a backup copy of your device data.
CAUTION: If you have turned on content protection and you delete all data from your BlackBerry®
device, the process might take up to an hour. After you have started the delete process, you cannot
stop it. If you reset your device, the process continues after the device restarts.
1. In the device options, click Security Options .
2. Click General Settings.
3. Press the Menu key.
4. Click Wipe Handheld.
5. Click Continue.
6. Type blackberry.
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Empty the deleted items folder on your computer from your
device
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise
Server version 3.6 for Microsoft® Exchange, with wireless email reconciliation turned on.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Reconciliation.
4. Press the Menu key.
5. Click Purge Deleted Items.
6. Click Yes.
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Initiate email reconciliation. In a message list, press the Menu key. Click Reconcile Now.
I am not receiving email messages from personal folders on my
computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, your email
messages in personal folders can only be reconciled using the BlackBerry Desktop Software. See the
BlackBerry Desktop Software Online Help for more information.
Email messages are not being deleted over the wireless network
1. Try performing one of the following actions
• If you have deleted multiple email messages using Delete Prior, the email messages are not
deleted during wireless email reconciliation. Select a group of messages and press the
Backspace/Delete key.
• Verify that you have set the Delete On field to Mailbox & Handheld.
Organizer data is not synchronizing over the wireless network
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the calendar, address book, task list,
and memo list.
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Some characters in calendar entries do not appear correctly after
synchronization
If you create calendar entries on your BlackBerry® device that contian special characters or accents,
your computer might not support these characters.
1. On your computer, verify that you have the correct default code page set and that you have proper
font support installed on your computer. See the documentation for the operating system on your
computer for more information.
Custom address book field data is not appearing on my computer
You can only synchronize the information in a custom address book field with a text field in the email
application on your computer. For example, you cannot add a contact's birthday to a custom address
book field on your BlackBerry® device and synchronize it with the email application on your computer.
The birthday field is a date field in the email application on your computer.
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Browser
Browser basics
About browser configurations
The browser on your BlackBerry® device supports multiple browser configurations for optimizing your
browsing experience.
The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser. If
your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server,
you can use the BlackBerry Browser configuration to browse the Internet and your organization's
intranet. If your BlackBerry device is associated with an email account that uses BlackBerry Enterprise
Server version 4.1 or later, you can use the BlackBerry Browser configuration to
view .doc, .pdf, .txt, .wpd, and .xls files in the browser. If you use the BlackBerry Browser configuration,
you might not be able to change some browser options.
The Internet Browser configuration also optimizes the appearance of HTML web pages in the browser.
You can use the Internet Browser configuration to access web pages that allow you to subscribe to
BlackBerry web push services, or access ring tones. Depending on your wireless service provider, the
Internet Browser configuration might not be available on your device or might use a different name.
Contact your wireless service provider for more information about the Internet Browser configuration.
The WAP Browser configuration optimizes the appearance of WML web pages in the browser. You can
use the WAP Browser configuration to access web pages from your wireless service provider that allow
you to configure your account information and subscribe to services such as voice mail.
BlackBerry Browser prerequisites
• Verify that your BlackBerry® device is associated with an email account that uses BlackBerry
Enterprise Server version 3.5 or later for Microsoft® Exchange, BlackBerry Enterprise Server
version 2.2 for IBM® Lotus® Domino®, or BlackBerry Enterprise Server version 4.0 for Novell®
GroupWise® .
Visit a web page
1. In the browser, press the key.
2. Click Go To.
3. Perform one of the following actions:
• Type a web address. Press the key.
• Highlight a web address. Press the key.
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• Highlight a web address. Press the key. Click Edit. Change the web address. Press
the key.
4. Click OK.
Follow a link
1. Click a link.
Move back or forward a web page
1. On a web page, press the Menu key.
2. Click Back or Forward.
View a thumbnail version of a web page
1. On a web page, press the Menu key.
2. Click Preview Mode.
Move to a section of a long web page quickly
1. In a thumbnail version of the web page, position your cursor on the location of the web page you
want to view.
2. Press any key to close the thumbnail.
Move through a web page line by line
1. On a web page, press the Menu key.
2. Click Select Mode.
To select only links and fields as you move through a web page, press the Menu key. Click View
Mode.
Search for text in a message, attachment, web page, or memo
1. In a message, attachment, web page, or memo, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
Refresh a web page
1. On a web page, press the Menu key.
2. Click Refresh.
View a list of web pages you visited recently
1. On a web page, press the Menu key.
2. Click History.
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Stop loading a web page
1. When a web page is loading, press the Menu key.
2. Click Stop.
Return to the home page
1. On a web page, press the Menu key.
2. Click Home.
Hide the browser
1. In the browser, press the Menu key.
2. Click Hide.
Close the browser
1. In the browser, press the Menu key.
2. Click Close.
Links, pictures, and web page addresses
View the address for a link or picture
1. On a web page, highlight a link or picture.
2. Press the Menu key.
3. Click Link Address or Image Address.
View the address for a web page
1. On a web page, press the Menu key.
2. Click Page Address.
Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions:
• Highlight a link. Press the Menu key. Click Link Address.
• Highlight a picture. Press the Menu key. Click Image Address.
• Press the Menu key. Click Page Address.
2. Click Copy Address.
To paste the address, press the Menu key. Click Paste.
Forward a link or picture from a web page
1. On a web page, highlight a link or picture.
2. Press the Menu key.
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3. Click Link Address or Image Address.
4. Click Send Address.
5. Click a message type.
To return to the browser after you send the message, press the Escape key.
Forward a web page address
1. On a web page, press the Menu key.
2. Click Send Address.
3. Click a message type.
To return to the browser after you send the message, press the Escape key.
View a full picture on a web page
1. On a web page, highlight a picture.
2. Press the Menu key.
3. Click Full Image.
Set how pictures load in the browser
1. In the browser, press the Menu key.
2. Click Options.
3. Click Browser Configuration.
4. Perform one of the following actions:
• To load pictures while a web page is loading, set the Show Images field to Yes.
• To view placeholders when pictures do not load, set the Show Image Placeholders field to
Yes.
5. Press the Menu key.
6. Click Save Options..
Load pictures on a web page
1. On a web page, press the Menu key.
2. Perform one of the following actions:
• To load some pictures, click More Images.
• To load all pictures, click All Images.
Web page requests
About saving web pages and web page requests
While a web page is loading, you can save the web page request in a message list. When you save a
web page request, you can use other pages while you are waiting for the web page to load.
You can also save web pages to a message list. When you save a web page, you can view the text on
the page at any time. A saved web page displays content that was current at the time that the web page
was saved.
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Save a web page request to a message list
1. When a web page is loading, press the Menu key.
2. Click Save Request.
Save a web page to a message list
1. On a web page, press the Menu key.
2. Click Save Page.
3. Type a title.
4. Click OK.
Bookmarks
About bookmarks
You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can
set whether you want to make the web page available offline and whether you want the browser to check
the web page for updates periodically. Bookmarks for web pages that have been updated since the last
time you visited them appear in italic.
Add a bookmark
1. On a web page, press the Menu key.
2. Click Add Bookmark.
3. In the Auto Synchronize field, set how often the browser should check for updates to the web
page.
4. In the Start time field, set the time of day when the browser should start checking for updates.
5. Press the Menu key.
6. Click Add.
Make a web page available offline
1. When adding a bookmark, select the Available Offline check box.
If you visit the web page offline, the browser displays the information that was current the last time that
you viewed the web page online.
Change a bookmark
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the Menu key.
5. Click Edit Bookmark.
6. Change the bookmark.
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7. Press the Menu key.
8. Click Accept.
File a bookmark
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the Menu key.
5. Click Move Bookmark.
6. Roll the trackball to the new location.
7. Click the trackball.
Forward a bookmark
1. In the bookmark list, highlight a bookmark.
2. Press the Menu key.
3. Click Send Bookmark.
4. Click a message type.
To return to the browser after you send the message, press the Escape key.
Delete a bookmark
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the Menu key.
5. Click Delete Bookmark.
Add a bookmark folder
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Press the Menu key.
4. Click Add Subfolder.
Expand a folder
1. Click a folder with a plus sign (+) beside it.
Collapse a folder
1. Click a folder with a minus sign (-) beside it.
Rename a bookmark folder
You can rename folders that you create in the bookmark list.
1. Highlight a folder.
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2. Press the Menu key.
3. Click Rename Folder.
Delete a bookmark folder
You can delete folders that you create in the bookmark list.
1. Highlight a folder.
2. Press the Menu key.
3. Click Delete Folder.
Web feeds
About web feeds
Web feeds provide you with information about updates to web site content. You can open a web feed to
view a list of titles and descriptions for updated web site content. If a title interests you, you can click
it to view the content. For example, if you open a sports web feed for a news web site, you can scan a
list of sports stories that the web site has published since the last time that you checked the web feed.
You can open web feeds on web pages, or you can subscribe to web feeds and open them from your
bookmarks list. In your bookmarks list, web feeds that have been updated since the last time you
checked them appear in italic. In a web feed, unopened web feed titles appear in bold.
If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.
Subscribe to a web feed
1. On a web page, press the Menu key.
2. Click Add Web Feed.
3. Select the check box beside a web feed.
4. In the Auto Synchronize field, set how often the browser should check for updates to the web
feed.
5. In the Start time field, set the time of day when the browser should start checking for updates.
6. Press the Menu key.
7. Click Add.
View the description for a web feed title
1. In a web feed, highlight a title.
2. Press the Menu key.
3. Click Show Description.
To hide a description, highlight a title. Press the Menu key. Click Hide Description.
View the full content for a web feed title
1. In a web feed, highlight a title.
2. Press the Menu key.
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3. Click Read Story.
Mark a web feed title as opened or unopened
1. In a web feed, perform one of the following actions:
• Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened.
• Highlight a date field. Press the Menu key. Click Mark Prior Opened.
Change a web feed
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a web feed.
4. Press the Menu key.
5. Click Edit Bookmark.
6. Change the web feed.
7. Press the Menu key.
8. Click Save.
File a web feed
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a web feed.
4. Press the Menu key.
5. Click Move Bookmark.
6. Roll the trackball to the new location.
7. Click the trackball.
Delete a web feed
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a web feed.
4. Press the Menu key.
5. Click Delete Bookmark.
Browser settings
Clear a browser cache
1. In the browser, press the Menu key.
2. Click Options.
3. Click Cache Operations.
4. Beside a type of cache, click Clear .
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Clear browser history
1. In the browser, press the Menu key.
2. Click Options.
3. Click Cache Operations.
4. Click Clear History.
Turn on JavaScript support
Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise
Server version 4.0 or later.
1. In the browser, press the Menu key.
2. Click Options.
3. Click Browser Configuration.
4. Select the Support JavaScript check box.
5. Press the Menu key.
6. Click Save Options.
Set the number of times animated graphics repeat
Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise
Server version 4.0 or later.
1. In the browser, press the Menu key.
2. Click Options.
3. Click General Properties.
4. Set the Repeat Animations field.
5. Press the Menu key.
6. Click Save Options.
Set the web content type that the browser permits
1. In the browser, press the Menu key.
2. Click Options.
3. Click Browser Configuration.
4. Set the Content Mode field.
5. Press the Menu key.
6. Click Save Options.
Set the home page for the browser
Depending on your wireless service provider, you might not be able to change the home page.
1. In the browser, press the Menu key.
2. Click Options.
3. Click Browser Configuration.
4. In the Home Page Address field, type a web address.
5. Press the Menu key.
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6. Click Save Options.
Set the default browser configuration
1. In the device options, click Advanced Options.
2. Click Browser.
3. Set the Default browser configuration field.
4. Press the Menu key.
5. Click Save.
Set the character encoding for web pages
By default, your BlackBerry® device is designed to use the optimal character encoding for a web page.
1. On a web page, press the Menu key.
2. Click Set Encoding.
3. Clear the Auto mode check box.
4. Set the Default charset field.
5. Click OK.
The browser uses this character encoding for all web pages.
Receive a prompt before running a script
1. In the browser, press the Menu key.
2. Click Options.
3. Click General Properties.
4. Select the Prompt Before Running WML Scripts check box.
5. Press the Menu key.
6. Click Save Options.
Receive a prompt before closing the browser
By default, your BlackBerry® device closes the browser without prompting you when you hold the
Escape key.
1. In the browser, press the Menu key.
2. Click Options.
3. Click General Properties.
4. Select the Prompt Before Closing Browser On Escape check box.
5. Press the Menu key.
6. Click Save Options.
Browser security
About TLS
If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise
Server, TLS is designed to protect data that your device sends and receives over the Internet through
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the BlackBerry Enterprise Server. Data transmissions between your browser and BlackBerry Enterprise
Server use Triple DES encryption. Data transmissions between the BlackBerry Enterprise Server and
web hosts use TLS and SSL. To enhance security, you can set up TLS for HTTP connections between the
browser and the BlackBerry Enterprise Server and use Triple DES encryption for all other data
transmissions between your browser and the BlackBerry Enterprise Server.
About WTLS
WTLS is designed to protect data that your BlackBerry® device sends and receives over the Internet
through a WAP gateway. Data transmissions between your browser and the WAP gateway uses WTLS.
Data transmissions between the WAP gateway and web hosts use TLS and SSL.
Manage browser security
1. In the device options, click Security Options.
2. Click TLS or WTLS.
3. Set the security options.
4. Press the Menu key.
5. Click Save.
TLS options
TLS Default:
Set the type of TLS/SSL connection that your browser uses for HTTP connections. To use direct TLS/
SSL, set this field to Handheld. To use Triple DES and TLS/SSL, set this field to Proxy.
Allow HTTP Redirections:
Set whether a prompt appears before a secure web page redirects your browser to another web
page.
Protocol:
Set the protocol that your BlackBerry® device uses for TLS connections between the browser and
web hosts.
Encryption Strength:
Set the encryption strength that your browser supports for data transmissions. To support only 128-
bit encryption, set this field to Strong Only. To support both 128-bit and 56-bit encryption, set this
field to Allow Weak.
Allow FIPS Algorithms Only:
Set whether your browser supports only FIPS-approved algorithms.
Prompt for Server Trust:
Set whether a prompt appears when your browser attempts to connect to an untrusted host for which
it does not have an authentication certificate.
Prompt for Domain Name:
Set whether a prompt appears when your browser attempts to connect to a host and the domain
name on the host certificate does not match the wen address to which the browser is attempting to
connect.
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Prompt for Certificate:
Set whether a prompt appears when your browser attempts to connect to a web host. You might
want to set this field to Yes if you have more than one certificate you use to authenticate with web
hosts.
Prompt if Client Cert Not Found:
Set whether a prompt appears when your browser attempts to connect to a web host and no suitable
certificate exists on your device.
Default Client Certificate:
Set the certificate that your browser uses to authenticate with web hosts.
WTLS options
Encryption Strength:
Set the encryption strength that your browser supports for data transmissions. To support only 128-
bit encryption, set this field to Strong Only. To support both 128-bit and 56-bit encryption, set this
field to Allow Weak.
Prompt for Server Trust:
Set whether a prompt appears when the browser attempts to connect to an untrusted host for which
it does not have an authentication certificate.
Add a trusted content server
Add content servers to your trusted list to accelerate the authentication process.
1. In the device options, click Security Options.
2. Click TLS.
3. Press the Menu key.
4. Click Add Host.
5. In the Host Name field, type the web address for the content server.
6. If you have set the TLS Default field to Handheld, set the Certificate field to the client certificate
that you want to use to authenticate against the content server.
7. Click OK.
8. Press the Menu key.
9. Click Save.
Browser push
About browser push
Browser push is designed to push information from a web application to your BlackBerry® device as the
information becomes available. For example, you can use browser push to receive updates for weather
reports, stock quotes, or breaking news. When your device receives an update, a new message might
appear in your messages list or, if you have an icon or list item on the Home screen for the web
application, the web application might change to indicate that new information is available. The web
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application might also push updated information to your browser cache without sending a notification.
This information is available to you even when you are offline.
Your device supports different types of browser push messages. Service loading messages include the
updated information. Service indication messages include a link to the updated information. Other
messages include messages that appear in your browser cache.
Turn on browser push
1. In the device options, click Advanced Options.
2. Click Browser Push.
3. Select the Enable Push check box.
4. If you do not want your BlackBerry® device to accept push messages from the BlackBerry
Enterprise Server or the BlackBerry Internet Service, clear the Enable MDS Push check box.
5. If you do not want your device to accept push messages from WAP gateways, clear the Enable
WAP Push check box.
6. Press the Menu key.
7. Click Save.
Browser push options
Process MDS:
Set whether your BlackBerry® device accepts push messages from the BlackBerry Enterprise
Server or BlackBerry Internet Service.
MDS Hosts:
Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry
Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services.
Process SMSC:
Set whether your device accepts push messages through SMS messages.
SMSC Hosts:
Set from which SMSC hosts your device accepts push messages.
Process IP:
Set whether your device accepts push messages from a WAP gateway.
IP Hosts:
Set from which WAP gateways your device accepts push messages.
Browser shortcuts
Insert a period or slash mark in a web page address field
• To insert a period (.) in the Go To dialog box, press the Space key.
• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.
View or add a bookmark
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• To open the bookmarks list, on a web page, press 5.
• To add a bookmark, on a web page, press the question mark (?) key.
View a thumbnail version of a web page
• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.
Stop loading a web page
• To stop loading a web page, in the browser, press the Escape key.
Move to a specific web page
• To move to a specific web page, press the period (.) key.
View or hide the banner on a web page
• To view or hide the banner on a web page, press the exclamation point (!) key.
Close the browser
• To close the browser, hold the Escape key.
Browser troubleshooting
No browser is available on my device
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• The location and name of the browser on your BlackBerry device might change depending on
your theme. See the printed documentation that came with your device for more information.
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Applications
Download an application
1. On a web page, highlight a link for an application.
2. Press the Menu key.
3. Click Download.
4. Click OK.
View properties for an application
1. In the device options, click Advanced Options.
2. Click Applications.
3. Click an application.
Delete an application
1. In the device options, click Advanced Options.
2. Click Applications.
3. Highlight a third-party application.
4. Press the Menu key.
5. Click Delete.
View the size of an application database
1. In the device options, click Status.
2. Press the Menu key.
3. Click Database Sizes.
The number of items in and the size of each database appears on the screen.
Application troubleshooting
I cannot download applications
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your device has enough memory to load the application.
• If your device is associated with an email account that uses the BlackBerry Enterprise
Server, verify that the feature is available to you. Contact your system administrator for more
information.
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Media
Media files and folders
About media files and folders
In the media application, you can open media files, such as videos, ring tones, pictures, or songs, that
are stored in media folders in your BlackBerry® device memory or in a media card that you have inserted
in to your device. You might have some preloaded media files, including background pictures and ring
tones, in a Preloaded Media folder on your device. Preloaded media files cannot be deleted, renamed,
or moved.
Open a media folder
1. In the media application, click a media folder.
Add a media folder
1. In the media application, press the Menu key.
2. Click New Folder.
3. Type a folder name.
4. Click Save.
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Rename a media folder
1. In the media application, highlight a media folder.
2. Press the Menu key.
3. Click Rename.
4. Type a folder name.
5. Click Save.
Delete a media folder
1. In the media application, highlight a media folder.
2. Press the Menu key.
3. Click Delete.
Move a media file
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1. In the media application, highlight a media file.
2. Press the Menu key.
3. Click Move.
4. Highlight a media folder.
5. Click the trackball.
6. Click Move Here.
About Explore
The Explore option in the Media application is designed to give you an alternate view of files on your
BlackBerry® device. This view is similar to the view you see in the BlackBerry Media Manager tool in
the BlackBerry Desktop Software.
Set the amount of memory available for media files
1. In the media application, press the Menu key.
2. Click Options.
3. Perform one or more of the following actions:
• To set the maximum amount of device memory available for all media files, set the Device
Memory Limit field.
• To set the minimum amount of device memory available for pictures, set the Reserved
Pictures Memory field.
4. Press the Menu key.
5. Click Save.
View properties for a media file or folder
1. In the media application, highlight a media file or folder.
2. Press the Menu key.
3. Click Properties.
Sort media files or folders
1. In the media application, press the Menu key.
2. Click Options.
3. Set the Sort By and Sort Direction fields.
4. Press the Menu key.
5. Click Save.
Set the view in the media application
1. In the media application, press the Menu key.
2. Click View List or View Thumbnails.
Media file management
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About transferring media files
You can use Bluetooth® technology to send media files to or receive media files from a Bluetooth
enabled device, or you connect your BlackBerry® device to your computer to transfer files between your
device and your computer .
If you connect your device to your computer, you can transfer files between your media card and your
computer using mass storage mode, or you can transfer media files between your device and your
computer using the BlackBerry Media Manager tool in the BlackBerry Desktop Software. See the
BlackBerry Desktop Software Online Help for more information about using the BlackBerry Media
Manager tool.
If you have turned on media card encryption and you transfer media files to your media card using mass
storage mode or Bluetooth technology, your device does not encrypt the transferred files. If you transfer
encrypted media files from your media card using mass storage mode or Bluetooth technology, you
cannot decrypt the files on your computer or Bluetooth enabled device.
Send a media file using Bluetooth technology
Verify that you have turned on Bluetooth® technology and your BlackBerry® device is paired with a
Bluetooth enabled device.
1. In the media application, highlight a media file.
2. Press the Menu key.
3. Click Send Using Bluetooth.
4. Click a Bluetooth enabled device.
5. Click Send.
Receive a media file using Bluetooth technology
Verify that you have turned on Bluetooth® technology and your BlackBerry® device is paired with a
Bluetooth enabled device.
1. In the media application, press the Menu key.
2. Click Receive Using Bluetooth.
3. Click Yes.
4. Click Save.
Transfer a file between your media card and your computer
Verify that you have turned on mass storage mode.
1. Connect your BlackBerry® device to your computer.
2. On your computer, double-click My Computer.
3. In the Devices with Removable Storage section, click Removable Disk.
4. Drag and drop the file between your media card and your computer.
To exit mass storage mode, disconnect your device from your computer.
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Videos and pictures
Play a video
Video files must be encoded as MPEG-4 Part 2 Simple Profile or H.263.
Play video files, such as .avi, .mov, .mp4, or .3gp from your device memory or a media card.
1. In the media application, open the folder that contains the video that you want to play.
2. Perform one of the following actions:
• To play one video in the folder, click the video.
• To play all of the videos in the folder, press the Menu key. Click Play Folder.
• To play all of the videos in the folder and the subfolders, press the Menu key. Click Play
All.
Fast forward or rewind a video
1. Highlight the progress bar.
2. Click the trackball.
3. Roll the trackball to the right or left.
4. Click the trackball.
Pause a video
1. Click Pause.
To resume playing the video, click Play.
Play the next or previous video in a media folder
1. While a video is playing, press the Menu key.
2. Perform one of the following actions:
• To play the next video in the media folder, click Next.
• To play the previous video in the media folder, click Previous.
View a picture
1. In a picture list, click a picture.
Zoom in to or out from a picture
1. In a picture, press the Menu key.
2. Click Zoom In or Zoom Out.
To zoom back to the original picture size, press the Menu key. Click Zoom 1:1.
Rotate a picture
1. In a picture, press the Menu key.
2. Click Rotate.
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The picture turns 90 degrees in a clockwise direction.
Pan a picture
Verify that you have zoomed in to the picture.
1. Roll the trackball.
View pictures as a slide show
1. In the media application, open a media folder that contains pictures.
2. Press the Menu key.
3. Click View Slide Show.
To exit the slide show, press the Escape key.
Set the interval between slides in a slide show
1. In the media application, press the Menu key.
2. Click Options.
3. Set the Slide Show Interval field.
4. Press the Menu key.
5. Click Save.
Save a picture
You can save .jpeg, .png, .gif, and .bmp pictures to the device memory or a media card.
1. Open a picture attachment or highlight a picture on a web page.
2. Press the Menu key.
3. Click Save Image.
4. Click Save.
Use a picture as the Home screen background
1. In a picture list, highlight a picture.
2. Press the key.
3. Click Set As Home Screen Image.
To clear the picture from the Home screen, in the picture list, press the key. Click Reset Home
Screen Image.
Download a Home screen background
Verify that your wireless service provider supports this feature.
1. In a picture list, press the Menu key.
2. Click Download Images.
Rename a video or picture
1. In the media application, highlight a video or picture.
2. Press the Menu key.
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3. Click Rename.
4. Type a file name.
5. Click Save.
Delete a video or picture
1. In the media application, highlight a video or picture.
2. Press the Menu key.
3. Click Delete.
Music and ring tones
Play music
Play audio files, such as .aac, .amr, .m4a, .midi, .mp3, or .wav, from your device memory or a media
card. You can use other applications on your BlackBerry® device while the music plays.
1. In the media application, open the media folder that contains the music that you want to play.
2. Perform one of the following actions:
• To play one song in the media folder, click the song.
• To play all of the songs in the media folder, press the Menu key. Click Play Folder.
• To play all of the songs in the media folder and the subfolders, press the Menu key. Click
Play All.
Play the next or previous song in a media folder
1. While a song is playing, press the Menu key.
2. Perform one of the following actions:
• To play the next song in the media folder, click Next.
• To play the previous song in the media folder, click Previous.
Pause a song
1. Click Pause.
To resume playing the song, click Play.
Shuffle songs in a media folder
1. In the media application, open the folder that contains the music that you want to play.
2. Perform one of the following actions:
• To play all of the songs in the media folder in random order, press the Menu key. Click Play
Folder.
• To play all of the songs in the media folder and subfolders in random order, press the
Menu key. Click Play All.
3. Press the Menu key.
4. Click Shuffle.
To stop playing songs in random order, press the Menu key. Click Shuffle.
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Repeat songs in a media folder
1. In the media application, open the media folder that contains the music that you want to play.
2. Perform one of the following actions:
• To repeat all of the songs in the media folder, press the Menu key. Click Play Folder.
• To repeat all of the songs in the media folder and subfolders, press the Menu key. Click Play
All.
3. Press the Menu key.
4. Click Repeat.
To stop repeating the songs, press the Menu key. Click Repeat.
Play a ring tone
1. In the media application, open the folder that contains the ring tone that you want to play.
2. Click the ring tone.
Download a ring tone
Verify that your wireless service provider supports this feature.
1. In a ringtone list, press the Menu key.
2. Click Download Tunes.
Save a song or ring tone
You can save a song or ring tone, such as a .mid, .mp3, or .wav file, to the device memory or a media
card.
1. Open a song or ring tone attachment or highlight a ring tone on a web page.
2. Press the Menu key.
3. Click Save.
Rename a song or ring tone
1. In the media application, highlight a song or ring tone.
2. Press the Menu key.
3. Click Rename.
4. Type a file name.
5. Click Save.
Note: If you rename a ring tone that you use in a notification profile, change the notification profile to
use the renamed ring tone.
Delete a song or ring tone
1. In the media application, highlight a song or ring tone.
2. Press the Menu key.
3. Click Delete.
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Note: If you delete a ring tone that you use in a notification profile, the notification profile uses the
default ring tone.
Media card settings
About media cards
Insert a microSD media card in to your BlackBerry® device to extend the memory that is available on
your device for storing media files such as videos, ring tones, pictures, or songs. See the printed
documentation that came with your device for more information about inserting a media card in to your
device.
About media card encryption
Media card encryption is designed to protect data stored on the media card. To keep the media card
encryption key secure, your BlackBerry® device encrypts the key using the device password, a second
encryption key generated by your device, or both.
You can set media card encryption to include or exclude media files.
Encrypt the files on your media card
To encrypt files using the BlackBerry® device password, verify that you have set a device password.
1. In the device options, click Advanced Options.
2. Click Media Card.
3. Perform one of the following actions:
• To encrypt files using an encryption key generated by your device, set the Encryption
Mode field to Device.
• To encrypt files using the device password, set the Encryption Mode field to Security
Password.
• To encrypt files using the device key and device password, set the Encryption Mode field to
Security Password & Device.
4. To encrypt media files on the media card, set the Encrypt Media Files field.
5. Press the Menu key.
6. Click Save.
To turn off encryption of files on the media card, set the Encryption Mode field to None.
View the amount of available memory on a media card
1. In the device options, click Advanced Options.
2. Click Media Card.
Turn on mass storage mode manually
1. In the device options, click Advanced Options.
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2. Click Media Card.
3. Verify that the Auto Enable Mass Storage Mode When Connected field is set to No.
4. Press the Menu key.
5. Click Enable USB Mass Storage Mode.
Turn off the mass storage mode prompt
1. In the device options, click Advanced Options.
2. Click Media Card.
3. Perform one of the following actions:
• To turn on mass storage mode automatically when you connect your BlackBerry® device to
your computer, set the Auto Enable Mass Storage Mode When Connected field to Yes.
• To turn on mass storage mode manually when you connect your device to your computer, set
the Auto Enable Mass Storage Mode When Connected field to No.
4. Press the Menu key.
5. Click Save.
Turn off mass storage mode support
1. In the device options, click Advanced Options.
2. Click Media Card.
3. Set the Mass Storage Mode Support field to Off.
4. Press the Menu key.
5. Click Save.
Format a media card
1. In the device options, click Advanced Options.
2. Click Media Card.
3. Press the Menu key.
4. Click Format Card.
Turn off media card support
1. In the device options, click Advanced Options.
2. Click Media Card.
3. Set the Media Card Support field to Off.
4. Press the Menu key.
5. Click Save.
Media shortcuts
Pause a video
• To pause a video, press the Mute key.
• To resume playing a video, press the Mute key again.
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Move to the next or previous item
• To move to the next item, press 6.
• To move to the previous item, press 4.
Zoom in to or out from a picture
• To zoom in to a picture, press 3.
• To zoom out from a picture, press 9.
• To zoom to the original picture size, press 5.
Rotate a picture
• To rotate a picture, press the comma (,) key.
Pause or resume a slide show
• To pause or resume a slide show, press the Space key.
Pause a song
• To pause a song, press the Mute key.
• To resume playing a song, press the Mute key again.
Move to the next or previous item
• To move to the next item, press 6.
• To move to the previous item, press 4.
Media troubleshooting
I cannot fast forward or rewind a song
The ability to fast forward or rewind a song is not supported.
I cannot open a media file on my media card
Try performing the following actions:
• If you are attemping to access the media card through the Media application and your BlackBerry®
device is connected to your computer, turn off mass storage mode or disconnect your device from
the computer.
• If you are attempting to access the media card through mass storage mode, verify that you have
closed the Media Manager component of the BlackBerry Desktop Software. You cannot access the
media card through the Media Manager and mass storage mode simultaneously.
• If you encrypted the media files on your media card using the device key and you are trying to
open the media files using a device other than the one that you used to encrypt the files, insert
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the media card in to the device that you used to encrypt the files. In the media card options, set
the Encryption Mode field to None or Security Password.
My BlackBerry device does not use the correct ring tone or Home
Screen picture
Try performing the following action:
• If you encrypted the ring tone or picture on your media card using the device password and you
reset your BlackBerry® device, unlock your device.
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Maps
Map basics
Pan a map
• Roll the trackball.
Zoom in to or out from a map
1. On a map, click the trackball.
2. Click Zoom.
3. Perform one of the following actions:
• To zoom in, roll the trackball up.
• To zoom out, roll the trackball down.
4. Click the trackball.
Zoom in to a location marker
1. On a map, highlight a location marker.
2. Click the trackball.
3. Click Zoom To Point.
View a location on a map
1. On a map,press the Menu key.
2. Click Go To.
3. Perform one of the following actions:
• Type the location information. Click the trackball. Click Search.
• Click a location. Click Select.
• Click a location. Click Edit. Change the location information. Click the trackball. Click
Search.
View a location for a contact on a map
1. On a map, press the Menu key.
2. Click Map From Address Book.
3. Highlight a contact.
4. Press the Menu key.
5. Click View Home Map or View Work Map.
Get directions
1. On a map, press the Menu key.
2. Click Directions.
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3. Perform one of the following actions to specify a starting location:
• Type the location information. Click the trackball. Click Search.
• Click a location. Click Select.
• Click a location. Click Edit. Change the location information. Click the trackball. Click
Search.
4. Repeat step 3 to specify an ending location.
Forward a map
1. On a map, press the Menu key.
2. Click Email Location.
Track your movement on a map
If your BlackBerry® device does not have an internal GPS receiver, verify that you have paired your
BlackBerry device with a Bluetooth® enabled GPS receiver.
1. On a map, click the trackball.
2. Click Start GPS.
A chevron marks your current position. As you move, the map shifts to keep your position centered on
the screen.
To stop tracking your movement, click the trackball. Click Stop GPS.
Keep backlighting on when tracking your movement on a map
1. On a map, press the Menu key.
2. Click Options.
3. Set the Backlight off when battery power below field.
4. Press the Menu key.
5. Click Save.
View north at the top of a map
When you are tracking your movement on a map, the direction in which you are moving appears at the
top of the map by default.
1. Press the Menu key.
2. Click Options.
3. Clear the Enable Track Up when GPS is on check box.
4. Press the Menu key.
5. Click Save.
View status information at the top of a map
You can view the battery power level, wireless coverage level indicators, the time, map view information,
and satellite and Bluetooth® connection information at the top of maps.
1. Press the Menu key.
2. Click Options.
3. Clear the Hide title bar on startup check box.
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4. Press the Menu key.
5. Click Save.
Switch map views
You can view maps in Map view, view directions in Route Review view, or track your movement in GPS
view.
1. When viewing directions or tracking your movement on a map, press the Space key.
Clear the map cache
1. On a map, press the Menu key.
2. Click Options.
3. Press the Menu key.
4. Click Clear Cache.
Location bookmarks
Add a bookmark for a location
1. On a map, click the trackball.
2. Click Add To Favorites.
View a list of location bookmarks
1. On a map, click the trackball.
2. Click Favorites.
Delete all location markers and directions from a map
1. On a map, highlight a location marker or direction.
2. Press the Menu key.
3. Click Clear All.
Clear location history
1. On a map, press the Menu key.
2. Click Go To.
3. Click a location.
4. Click Clear History.
Map shortcuts
Zoom in to a map
• To zoom in to a map, press the comma (,) key.
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Zoom out from a map
• To zoom out from a map, press O.
View or hide status information at the top of a map
• To view or hide status information at the top of a map, press the exclamation point (!) key.
Map troubleshooting
I cannot view a location
1. Verify that no punctuation marks appear in the location information.
Diagonal lines appear on a map
Diagonal lines appear on a map when your BlackBerry® device loads new location information.
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Contacts
Contact basics
Add a contact
1. In the address book, press the key.
2. Click New Address.
3. Type the contact information.
4. Click the trackball.
5. Click Save.
Add a contact from a message, call log, or web page
1. In a message or call log or on a web page, highlight a contact.
2. Press the Menu key.
3. Click Add to Address Book.
4. Type the contact information.
5. Press the Menu key.
6. Click Save.
Name a custom address book field
If you change the name for a custom address book field, it is changed for all contacts.
1. When adding or editing a contact, click the User1, User2, User3, or User4 field.
2. Click Change Field Name.
3. Type a field name.
4. Press the Enter key.
You can synchronize custom fields on your BlackBerry® device with the email account on your computer.
See the BlackBerry Desktop Software Online Help for more information about synchronizing custom
fields.
View a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click View.
Change a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Change the contact details.
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5. Click the trackball.
6. Click Save.
Delete a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Delete.
About pauses and waits
Use a wait or a pause to separate additional numbers, for example a password or extension, from a main
phone number. After dialing the main phone number, your BlackBerry® device either pauses before
dialing the additional numbers (pause) or prompts you to type them (wait).
Add a pause or a wait to a phone number
1. After typing the first part of the phone number in a phone number field, click the trackball.
2. Click Add Wait or Add Pause.
3. Type the additional numbers.
4. Click the trackball.
5. Click Save.
About custom ring tones
You can add a custom ring tone for a contact without changing other notifications.
Custom ring tone settings appear in both the address book and the profiles list. When you add a custom
ring tone to a contact, a new profile exception appears in the profiles list as 'Calls From <contact>'.
Profile exceptions are shared between the address book and the profiles list and changes made in one
application are made in the other application.
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the
active notification profile.
Assign a ring tone to a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Click the trackball.
5. Click Add Custom Phone Tune.
6. Set a ring tone.
7. Press the Menu key.
8. Click Save.
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Mailing lists
Create a mailing list
1. In the address book, press the Menu key.
2. Click New Group.
3. Type a name for the mailing list.
4. Click the trackball.
5. Click Add Member.
6. Click a contact.
7. To add another contact, repeat steps 4 through 6.
8. Click the trackball.
9. Click Save Group.
Note: If you create a mailing list, it is not copied to or from your email application.
Change a mailing list
1. In the address book, highlight a mailing list.
2. Press the Menu key.
3. Click Edit Group.
4. Click a contact.
5. Click one of the following menu items:
•Add Member
•Change Member
•Delete Member
6. Click the trackball.
7. Click Save Group.
Note: When you delete members from a mailing list, the contacts remain in the address book.
View a mailing list
1. In the address book, click a mailing list.
To view the details for a contact in the mailing list, click a contact. Click View Member.
Delete a mailing list
1. In the address book, highlight a mailing list.
2. Press the Menu key.
3. Click Delete Group.
Caller ID
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Add a caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Click the trackball.
9. Click Save.
Change the caller ID picture for a contact
1. When editing a contact, highlight the picture.
2. Press the Menu key.
3. Click Replace Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Press the Menu key.
9. Click Save.
Delete the caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Click the picture.
5. Click Delete Picture.
6. Click the trackball.
7. Click Save.
Categories
About categories
You can create categories in which to group your contacts, tasks, and memos. You can also narrow the
contacts, tasks, and memos that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
If you use IBM® Lotus Notes® as your email application, you can apply more than one category to a
task on your BlackBerry® device, but only one category synchronizes with the task in your email
application.
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Categories are shared between the address book, the task list, and the memos list and changes that are
made in one application are made in all applications.
Create a category for contacts, tasks, or memos
1. In the address book, task list, or memo list, press the Menu key.
2. Click Filter.
3. Press the Menu key.
4. Click New.
5. Type a name for the category.
6. Press the Enter key.
7. Press the Menu key.
8. Click Close.
Categorize a contact, task, or memo
1. When creating or editing a contact, task, or memo, press the Menu key.
2. Click Categories.
3. Highlight a category.
4. Press the Space key.
5. Press the Menu key.
6. Click Save.
Sort contacts, tasks, or memos items by category
1. In the address book, task list, or memo list, press the Menu key.
2. Click Filter.
3. Highlight a category.
4. Press the Space key.
Delete a contact, task, or memo from a category
1. When changing a contact, task, or memo, press the Menu key.
2. Click Categories.
3. Highlight a category.
4. Press the Menu key.
5. Click Clear Selection.
6. Press the Menu key.
7. Click Save.
Delete a category
1. In the address book, task list, or memo list, press the Menu key.
2. Click Filter.
3. Highlight a category.
4. Press the Menu key.
5. Click Delete.
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Note: When you delete a category, any contacts, tasks, or memos in the category are not deleted.
Address lookup
Search for contacts in your organization's address book
Verify that your BlackBerry® device is integrated with BlackBerry Enterprise Server version 3.5 or later
for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus®
Domino®, or BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise® .
1. In the address book, press the Menu key.
2. Click Lookup.
3. Type part or all of a contact name.
4. Click the trackball.
Manage address lookup results
1. In the address lookup results, click a contact.
2. Perform one of the following actions:
• To add a contact to your address book, click Add.
• To add all the contacts found during the search, click Add All.
• To view information for a contact, click View.
• To delete a contact from the search results, click Delete.
• To delete the search results, click Delete Lookup.
• To start a new search, click Lookup.
SIM card phone book
About the SIM card phone book
Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card
phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the
contacts in the SIM card phone book change.
You can add ADN entries to your SIM card phone book. You can also look up ADN or SDN entries. ADN
entries appear in plain text and SDN entries appear in bold.
Load the SIM card phone book
1. In the address book, press the Menu key.
2. Click SIM Phone Book.
3. Wait for the SIM card phone book to load.
4. Press the Escape key.
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Add a contact to your SIM card
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
1. In the address book, press the Menu key.
2. Click SIM Phone Book.
3. Click the trackball.
4. Click New.
5. Type the contact information.
6. Press the Menu key.
7. Click Save.
Copy contacts from your SIM card to your address book
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
1. In the address book, press the Menu key.
2. Click SIM Phone Book.
3. Press the Menu key.
4. Click Copy All To Address Book.
Note: If you attempt to copy a SIM card contact with a phone number that matches that of a contact
that is already listed in the address book, the SIM card contact is not copied.
Change a SIM card contact
Verify that your wireless service provider has provisioned your SIM card for a SIM card phone book.
1. In the SIM card phone book, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Edit the contact.
5. Press the Menu key.
6. Click Save.
Delete a SIM card contact
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
1. In the SIM card phone book, highlight a contact.
2. Press the Menu key.
3. Click Delete.
Contact list settings
Sort contacts, tasks, or memos
1. In the address book, task list, or memo list, press the Menu key.
2. Click Options.
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3. Set the Sort By field.
4. Press the Menu key.
5. Click Save.
Set display options for contacts
You can sort how your contacts appear in all applications, including the message list, the address book,
calendar, or phone. Contacts can be sorted by last name or first name.
1. In the device options, click Language.
2. Set the Name Display field to Last name, First name.
3. Press the Menu key.
4. Click Save.
To sort your contacts by first name, set the Name Display field to First name, Last name.
Prevent duplicate names in your contact list
1. In the address book, press the Menu key.
2. Click Options.
3. Set the Allow Duplicate Names field to No.
4. Press the Menu key.
5. Click Save.
Turn off the prompt that appears before you delete items
1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.
2. Click Options.
3. Set the Confirm Delete Option to No.
4. Press the Menu key.
5. Click Save.
View the number of contacts, calendar entries, tasks, or memos stored
on your device
1. In the address book, calendar, task list, or memo list, press the Menu key.
2. Click Options.
The number of contacts, calendar entries, tasks, or memos that are stored on your device appears in
the Number of Entries field.
Contact troubleshooting
I cannot find the Add Custom Phone Tune menu item
If you have already added or assigned a custom ring tone to a contact, the Add Custom Phone Tune
menu item does not appear.
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Custom address book field data is not appearing on my computer
You can only synchronize the information in a custom address book field with a text field in the email
application on your computer. For example, you cannot add a contact's birthday to a custom address
book field on your BlackBerry® device and synchronize it with the email application on your computer.
The birthday field is a date field in the email application on your computer.
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Calendar
Calendar basics
About the calendar
In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views.
Day, Week, and Month views show all your appointments for the selected time period. Agenda view
shows all your scheduled appointments in a list. Agenda view also shows how much free time you have
between appointments.
Switch calendar views
1. In the calendar, press the Menu key.
2. Click a view.
Move around the calendar
1. In the calendar, press the Menu key.
2. Perform one of the following actions:
• To move to a specific date, click Go To Date.
• To move to the current date, click Today.
• To move forward or back by a time period, click Prev or Next.
Schedule an appointment
1. In the calendar, press the Menu key.
2. Click New.
3. Type the appointment details.
4. If the appointment recurs, set the Recurrence field.
5. Click the trackball.
6. Click Save.
Schedule a meeting
Verify that your BlackBerry® device is associated with BlackBerry Enterprise Server version 2.1 or later.
1. In the calendar, press the Menu key.
2. Click New.
3. Type the meeting details.
4. If the meeting recurs, set the Recurrence field.
5. Click the trackball.
6. Click Invite Attendee.
7. Click a contact.
8. Repeat steps 5 to 7 to add other contacts to your meeting.
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9. Click the trackball.
10. Click Save.
Recurrence fields
Every:
Specify the frequency of the daily, weekly, or monthly recurring appointment.
Relative Date:
Specify whether the monthly or yearly recurring appointment recurs on a relative date (for example,
on the last Friday of each month).
End:
Specify when the recurring appointment ends.
Days:
Specify the day or days on which a weekly appointment should recur.
Set a snooze time for reminders
1. In the calendar or task list, press the Menu key.
2. Click Options.
3. Set the Snooze field.
4. Press the Menu key.
5. Click Save.
Open an appointment or meeting
1. In the calendar, click an appointment or meeting.
Delete an appointment or meeting
1. In the calendar, highlight an appointment or meeting.
2. Press the Menu key.
3. Click Delete.
View appointments in Week or Month view
1. In Week view or Month view, press the Menu key.
2. Click View Appts.
The calendar displays the appointments scheduled for the current day.
To return to Week view or Month view, press the Escape key.
Switch days in Day view
• To move from one day to another using the navigation bar at the top of the screen, highlight a
day. Click the trackball.
Meetings
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Respond to a meeting invitation
1. In an open meeting invitation, press the Menu key.
2. Click one of the following menu items:
•Accept or Accept with Comments
•Tentative or Tentative with Comments
•Decline or Decline with Comments
Note: If you delete a meeting invitation from the message list before you accept or decline it, the
meeting is deleted from your desktop calendar.
Change the list of participants for a meeting
1. In a meeting, in the Accepted or Declined field, click a contact.
2. Click one of the following menu items:
•Invite Attendee
•Change Attendee
•Remove Attendee
Send an email to all meeting participants
Verify that you are the meeting organizer.
1. In an open meeting, meeting invitation, or meeting response, click the trackball.
2. Click Email All Attendees.
Contact a meeting participant
Verify that you are the meeting organizer.
1. In an open meeting, meeting invitation, or meeting response, highlight a contact.
2. Press the Menu key.
3. Click one of the following menu items:
•Email <contact name>
•PIN <contact name>
•Call <contact name>
•SMS <contact name>
View your calendar when replying to a meeting
1. In a meeting invitation, press the Menu key.
2. Click View Calendar.
To return to the meeting invitation, press the Escape key.
Calendar settings
Set the default calendar view
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1. In the calendar, press the Menu key.
2. Click Options.
3. Set the Initial View field.
4. Press the Menu key.
5. Click Save.
Set the default reminder time for calendar entries
1. In the calendar, press the Menu key.
2. Click Options.
3. Set the Default Reminder field.
4. Press the Menu key.
5. Click Save.
Set the start and end time for a day
1. In the calendar, press the Menu key.
2. Click Options.
3. Set the Start of Day and End of Day fields.
4. Press the Menu key.
5. Click Save.
View tasks in the calendar
1. In the calendar, press the Menu key.
2. Click Options.
3. Set the Show Tasks field to Yes.
4. Press the Menu key.
5. Click Save.
Set the first day of the week
1. In the calendar, press the Menu key.
2. Click Options.
3. Set the First Day of the Week field.
4. Press the Menu key.
5. Click Save.
Hide free time in Agenda view
1. In the calendar, press the Menu key.
2. Click Options.
3. Set the Show Free Time in Agenda View field to No.
4. Press the Menu key.
5. Click Save.
Set how long your device stores calendar entries
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1. In the calendar, press the Menu key.
2. Click Options.
3. Set the Keep Appointments field.
4. Press the Menu key.
5. Click Save.
Your BlackBerry® device deletes calendar entries that are older than the number of days you set.
To restore the appointments, set the Keep Appointments field to a longer period of time. Any
appointments in your calendar during that period of time appear in your device calendar.
Turn off the prompt that appears before you delete items
1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.
2. Click Options.
3. Set the Confirm Delete Option to No.
4. Press the Menu key.
5. Click Save.
View the number of contacts, calendar entries, tasks, or memos stored
on your device
1. In the address book, calendar, task list, or memo list, press the Menu key.
2. Click Options.
The number of contacts, calendar entries, tasks, or memos that are stored on your device appears in
the Number of Entries field.
Calendar shortcuts
Schedule an appointment quickly in Day view
In the calendar options, verify that the Enable Quick Entry field is set to Yes.
1. In Day view, beside the start time, type the subject of the appointment.
2. Type a location in parentheses.
3. Click the trackball.
Schedule an appointment
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To create an appointment, press the period (.) key.
Move around the calendar
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To move to the next day, week, or month, press 6.
• To move to the previous day, week, or month, press 4.
• To move up an hour in the calendar, press 2.
• To move down an hour in the calendar, press 8.
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Change the start and end times when scheduling an appointment
quickly
In Day view, type the subject and location for your appointment.
• To change the start and end times, hold the Shift key and roll the trackball.
• To change the end time only, roll the trackball.
Delete highlighted items
• To delete highlighted items, press the Backspace/Delete key.
Calendar troubleshooting
I cannot schedule appointments that span multiple days
If you use IBM® Lotus Notes, you cannot schedule appointments that span multiple days.
I cannot set some fields when scheduling appointments
If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields
and the Mark as Private check box when you change a recurring meeting or appointment.
Some characters in calendar entries do not appear correctly after
synchronization
If you create calendar entries on your BlackBerry® device that contian special characters or accents,
your computer might not support these characters.
1. On your computer, verify that you have the correct default code page set and that you have proper
font support installed on your computer. See the documentation for the operating system on your
computer for more information.
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Tasks
Task basics
Create a task
1. In the task list, press the Menu key.
2. Click New.
3. Type the task details.
4. Set a due date for the task.
5. If the task recurs, set the Recurrence field.
6. Press the Menu key.
7. Click Save.
Recurrence fields
Every:
Specify the frequency of the daily, weekly, or monthly recurring appointment.
Relative Date:
Specify whether the monthly or yearly recurring appointment recurs on a relative date (for example,
on the last Friday of each month).
End:
Specify when the recurring appointment ends.
Days:
Specify the day or days on which a weekly appointment should recur.
Change a task
1. In the task list, highlight a task.
2. Press the Menu key.
3. Click Open.
4. Change the task.
5. Click the trackball.
6. Click Save.
Change the status of a task
1. In the task list, highlight a task.
2. Press the Menu key.
3. Perform one of the following actions:
• To mark the task as complete, click Mark Completed.
• To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press
the Menu key. Click Save.
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Hide completed tasks
1. In the task list, press the Menu key.
2. Click Hide Completed.
Forward a task or memo
1. In the task list or memo list, highlight a task or memo.
2. Press the Menu key.
3. Click Forward As.
4. Click a message type.
Delete a task
1. In the task list, highlight a task.
2. Press the Menu key.
3. Click Delete.
Categories
About categories
You can create categories in which to group your contacts, tasks, and memos. You can also narrow the
contacts, tasks, and memos that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
If you use IBM® Lotus Notes® as your email application, you can apply more than one category to a
task on your BlackBerry® device, but only one category synchronizes with the task in your email
application.
Categories are shared between the address book, the task list, and the memos list and changes that are
made in one application are made in all applications.
Create a category for contacts, tasks, or memos
1. In the address book, task list, or memo list, press the Menu key.
2. Click Filter.
3. Press the Menu key.
4. Click New.
5. Type a name for the category.
6. Press the Enter key.
7. Press the Menu key.
8. Click Close.
Categorize a contact, task, or memo
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1. When creating or editing a contact, task, or memo, press the Menu key.
2. Click Categories.
3. Highlight a category.
4. Press the Space key.
5. Press the Menu key.
6. Click Save.
Sort contacts, tasks, or memos items by category
1. In the address book, task list, or memo list, press the Menu key.
2. Click Filter.
3. Highlight a category.
4. Press the Space key.
Delete a contact, task, or memo from a category
1. When changing a contact, task, or memo, press the Menu key.
2. Click Categories.
3. Highlight a category.
4. Press the Menu key.
5. Click Clear Selection.
6. Press the Menu key.
7. Click Save.
Delete a category
1. In the address book, task list, or memo list, press the Menu key.
2. Click Filter.
3. Highlight a category.
4. Press the Menu key.
5. Click Delete.
Note: When you delete a category, any contacts, tasks, or memos in the category are not deleted.
Task list settings
Sort contacts, tasks, or memos
1. In the address book, task list, or memo list, press the Menu key.
2. Click Options.
3. Set the Sort By field.
4. Press the Menu key.
5. Click Save.
Set a snooze time for reminders
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1. In the calendar or task list, press the Menu key.
2. Click Options.
3. Set the Snooze field.
4. Press the Menu key.
5. Click Save.
View tasks in the calendar
1. In the calendar, press the Menu key.
2. Click Options.
3. Set the Show Tasks field to Yes.
4. Press the Menu key.
5. Click Save.
Turn off the prompt that appears before you delete items
1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.
2. Click Options.
3. Set the Confirm Delete Option to No.
4. Press the Menu key.
5. Click Save.
View the number of contacts, calendar entries, tasks, or memos stored
on your device
1. In the address book, calendar, task list, or memo list, press the Menu key.
2. Click Options.
The number of contacts, calendar entries, tasks, or memos that are stored on your device appears in
the Number of Entries field.
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Memos
Memo basics
Create a memo
1. In the memo list, press the Menu key.
2. Click New.
3. Type a title.
4. Type the body of the memo.
5. Press the Menu key.
6. Click Save.
Change a memo
1. In the memo list, highlight a memo.
2. Press the Menu key.
3. Click Edit.
4. Change the memo.
5. Click the trackball.
6. Click Save.
Forward a task or memo
1. In the task list or memo list, highlight a task or memo.
2. Press the Menu key.
3. Click Forward As.
4. Click a message type.
Delete a memo
1. In the memo list, highlight a memo.
2. Press the Menu key.
3. Click Delete.
Search for text in a message, attachment, web page, or memo
1. In a message, attachment, web page, or memo, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
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Categories
About categories
You can create categories in which to group your contacts, tasks, and memos. You can also narrow the
contacts, tasks, and memos that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
If you use IBM® Lotus Notes® as your email application, you can apply more than one category to a
task on your BlackBerry® device, but only one category synchronizes with the task in your email
application.
Categories are shared between the address book, the task list, and the memos list and changes that are
made in one application are made in all applications.
Create a category for contacts, tasks, or memos
1. In the address book, task list, or memo list, press the Menu key.
2. Click Filter.
3. Press the Menu key.
4. Click New.
5. Type a name for the category.
6. Press the Enter key.
7. Press the Menu key.
8. Click Close.
Categorize a contact, task, or memo
1. When creating or editing a contact, task, or memo, press the Menu key.
2. Click Categories.
3. Highlight a category.
4. Press the Space key.
5. Press the Menu key.
6. Click Save.
Sort contacts, tasks, or memos items by category
1. In the address book, task list, or memo list, press the Menu key.
2. Click Filter.
3. Highlight a category.
4. Press the Space key.
Delete a contact, task, or memo from a category
1. When changing a contact, task, or memo, press the Menu key.
2. Click Categories.
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3. Highlight a category.
4. Press the Menu key.
5. Click Clear Selection.
6. Press the Menu key.
7. Click Save.
Delete a category
1. In the address book, task list, or memo list, press the Menu key.
2. Click Filter.
3. Highlight a category.
4. Press the Menu key.
5. Click Delete.
Note: When you delete a category, any contacts, tasks, or memos in the category are not deleted.
Memo list settings
Sort contacts, tasks, or memos
1. In the address book, task list, or memo list, press the Menu key.
2. Click Options.
3. Set the Sort By field.
4. Press the Menu key.
5. Click Save.
Turn off the prompt that appears before you delete items
1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.
2. Click Options.
3. Set the Confirm Delete Option to No.
4. Press the Menu key.
5. Click Save.
View the number of contacts, calendar entries, tasks, or memos stored
on your device
1. In the address book, calendar, task list, or memo list, press the Menu key.
2. Click Options.
The number of contacts, calendar entries, tasks, or memos that are stored on your device appears in
the Number of Entries field.
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Alarm
About the alarm
In the BlackBerry® device alarm, you can set a time for a daily alarm to sound. You can also set the
alarm to sound on weekends, set a snooze time for the alarm, and adjust the alarm volume.
If you turn off your device by pressing the Power button, or by clicking Turn Power Off and selecting
Turn Off, the alarm should sound at the correct time even if the device is off.
Set the alarm
1. In the alarm, set the Daily Alarm field to On.
2. Set the time when the alarm should sound.
3. Set whether to snooze the alarm and the length of the snooze.
4. Set a type of notification for the alarm.
5. Press the Menu key.
6. Click Save.
A bell indicator appears beside the date in the device status section of the screen.
Silence the alarm
• If snooze is not turned on, press any key.
• If snooze is turned on, click Snooze.
Turn off the alarm
1. In the alarm, set the Daily Alarm field to Off.
Alarm troubleshooting
My alarm does not notify me on the weekend
1. In the alarm, verify that the Active on Weekends field is set to Yes.
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Calculator
Use the calculator
• To press a button on the calculator, press the corresponding key on the keyboard.
• To use the alternate function on a key, press the Alt key and the corresponding key on the
keyboard.
Convert a measurement
1. In the calculator, type a number.
2. Click the trackball.
3. Perform one of the following actions:
• To convert the number from imperial to metric, click To Metric.
• To convert the number from metric to imperial, click From Metric.
4. Click a conversion type.
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Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Bluetooth® technology is designed to enable you to establish a wireless connection between your
BlackBerry® device and another Bluetooth enabled devices, such as a handsfree car kit or wireless
headset.
When you turn on Bluetooth technology or when you connect your device to another Bluetooth enabled
device, Bluetooth icons appear on the Home screen. See the printed documentation that came with your
device for more information.
Turn on Bluetooth technology
1. In the device options, click Bluetooth.
2. Press the key.
3. Click Enable Bluetooth.
To turn off Bluetooth® technology, press the key. Click Disable Bluetooth.
About Bluetooth pairing
When you pair your BlackBerry® device with another Bluetooth® enabled device, you should be able
to connect to the other Bluetooth enabled device over the wireless network when it is within range of
your BlackBerry device (a typical range is approximately 10 meters)
Pair with a Bluetooth enabled device
Some Bluetooth® enabled devices have preset passkeys that you must type before you can pair with
them.
1. In the Bluetooth setup application, click OK.
2. Click a Bluetooth enabled device.
3. If required, type the passkey for the Bluetooth enabled device on your BlackBerry® device.
4. If required, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
Connect to a Bluetooth enabled device
Verify that the Bluetooth® radio is turned on and that your BlackBerry® device is paired with a
Bluetooth enabled device.
1. In the device options, click Bluetooth.
2. Click a Bluetooth enabled device.
3. Click Connect.
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Switch to a paired Bluetooth enabled device during a call
Verify that the Bluetooth® radio is turned on and that your BlackBerry® device is paired with a
Bluetooth enabled device.
1. During a call, press the Menu key.
2. Click Activate <Bluetooth device>.
Rename a paired Bluetooth enabled device
1. In the device options, click Bluetooth.
2. Click a paired Bluetooth® enabled device.
3. Click Device Properties.
4. In the Device Name field, change the Bluetooth enabled device name.
5. Press the Menu key.
6. Click Save.
Delete a paired Bluetooth enabled device
1. In the device options, click Bluetooth.
2. Click a Bluetooth® enabled device.
3. Click Delete Device.
Share contacts with a paired Bluetooth enabled device
Verify that your BlackBerry® device is paired with a Bluetooth® enabled device.
1. In the device options, click Bluetooth.
2. Click a Bluetooth enabled device.
3. Click Connect.
4. Press the Menu key.
5. Click Transfer Address Book.
Bluetooth technology settings
Prevent your device from sharing contacts with Bluetooth enabled
devices
1. In the device options, click Bluetooth.
2. Press the Menu key.
3. Click Options.
4. Set the Address Book Transfer field to Disabled.
5. Press the Menu key.
6. Click Save.
Restrict outgoing calls
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1. In the device options, click Bluetooth.
2. Press the Menu key.
3. Click Options.
4. Set the Allow outgoing calls field to Never or If Unlocked.
5. Press the Menu key.
6. Click Save.
Make your BlackBerry device discoverable
1. In the device options, click Bluetooth.
2. Press the Menu key.
3. Click Options.
4. Set the Discoverable field to Yes.
5. Press the Menu key.
6. Click Save.
Change the pairing name for your BlackBerry device
1. In the device options, click Bluetooth.
2. Press the Menu key
3. Click Options.
4. In the Device Name field, type a name for your BlackBerry® device.
5. Press the Menu key
6. Click Save.
Turn off Bluetooth connection notification
1. In the device options, click Bluetooth.
2. Press the Menu key.
3. Click Options.
4. Set the LED Connection Indicator field to Off.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears when connecting or pairing
1. In the device options, click Bluetooth.
2. Click a Bluetooth® enabled device.
3. Click Device Properties.
4. Set the Trusted field to Yes.
5. Press the Menu key.
6. Click Save.
Bluetooth technology troubleshooting
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I cannot type a passkey on a Bluetooth enabled device
If the Bluetooth® enabled device with which you are pairing has no screen where you can type a
passkey, the passkey might already be defined.
1. On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.
My list of paired Bluetooth enabled devices does not appear
1. Try performing the following actions:
• Verify that you have turned on Bluetooth® technology.
• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices
list.
I cannot pair with a Bluetooth enabled device
• Try performing the following actions:
• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device.
• Turn off encryption between your BlackBerry device and the Bluetooth enabled device. In the
device options, click Bluetooth. Click a Bluetooth enabled device. Click Device
Properties. Set the Encryption field to Disabled. Press the Menu key. Click Save.
I cannot share contacts with a paired Bluetooth enabled device
1. Try performing the following actions:
• Verify that you have turned on Bluetooth® technology.
• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.
• Verify that your device can share contacts with Bluetooth enabled devices. In the device
options, click Bluetooth. Verify that the Address Book Transfer field is set to On.
• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports
the Handsfree profile or the Object Push profile. See the documentation that came with the
Bluetooth enabled device for more information about supported Bluetooth profiles.
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Date and time
Set the date and time
1. In the device options, click Date/Time.
2. Set the date and time.
3. Press the Menu key.
4. Click Save.
Get the date and time from the wireless network
automatically
1. In the device options, click Date/Time.
2. Set the Time Zone field.
3. In the Date/Time Source field, perform one of the following actions:
• To use the wireless network as the date and time source, select Network.
• To use the BlackBerry® network as the date and time source, select BlackBerry.
• To set the time yourself, select Off.
4. Press the Menu key.
5. Click Update Time.
6. Press the Menu key.
7. Click Save.
Date and time troubleshooting
The time on my device is incorrect
1. Try performing the following actions:
• If you have traveled to a different time zone, set the Time Zone field to display the correct
time zone.
• If you have set the Date/Time Source field to Network, try setting the Date/Time
Source field to BlackBerry.
• If you have set the Date/Time Source field to Network or BlackBerry, on the Date/
Time screen, press the Menu key. Click Update Time.
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Notification profiles
Notification basics
About notification profiles
Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders,
and incoming messages, calls, and browser content. Your device has six preset profiles: Loud, Vibrate,
Quiet, Normal, Phone Only, and Off.
You can edit preset notification profiles or create new ones. You can set different notification options for
different items, set ring tones, or set the volume for notification. If you set notification volume to
Escalating, the notification volume gradually increases.
Open the profiles list when using a theme with an applications list
1. In the applications list, click Profiles.
2. Click Advanced.
Switch notification profiles
1. In the profile list, click a profile.
Create a notification profile
1. In the profile list, click Advanced.
2. Press the Menu key.
3. Click New Profile.
4. Type a name for the profile.
5. Highlight an item.
6. Press the Menu key.
7. Set how you want to receive notification for that item.
8. Press the Menu key.
9. Click Save.
10. Press the Menu key.
11. Click Save.
Change a notification profile
1. In the profile list, click Advanced.
2. Highlight a profile.
3. Press the Menu key.
4. Click Edit.
5. Change the notification profile.
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6. Press the Menu key.
7. Click Save.
Delete a notification profile
You cannot delete the preset profiles.
1. In the profile list, click Advanced.
2. Highlight a profile.
3. Press the Menu key.
4. Click Delete.
Set the same ring tone for all notification profiles
1. In the profile list, click Advanced.
2. Highlight a profile.
3. Press the Menu key.
4. Click Show Tunes.
5. Click a ring tone.
6. Click Set As Phone Tune.
Prevent notification during calls
1. In the profile list, click Advanced.
2. Highlight a profile.
3. Press the Menu key.
4. Click Edit.
5. Highlight an item.
6. Press the Menu key.
7. Click Edit.
8. Set the Notify Me During Calls field to No.
9. Press the Menu key.
10. Repeat steps 4 to 8 for other items in the notification profile.
11. Press the Menu key.
12. Click Save.
Silence your device
1. In the profile list, perform one of the following actions:
• To receive LED notification only, click Quiet.
• To receive vibrate notification only, click Vibrate.
• To turn off all notification, including profile exceptions and LED notification, click Off.
View a list of saved ring tones
1. In the profile list, click Advanced.
2. Highlight a profile.
3. Press the Menu key.
4. Click Show Tunes.
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5. Open a folder.
Play a ring tone
1. In the media application, open the folder that contains the ring tone that you want to play.
2. Click the ring tone.
Download a ring tone
Verify that your wireless service provider supports this feature.
1. In a ringtone list, press the Menu key.
2. Click Download Tunes.
Turn on trackball lights
1. In the device options, click Screen/Keyboard.
2. Set the Trackball Lights field to On.
3. Press the Menu key.
4. Click Save.
When you receive a phone call, and your active notification profile uses a ring tone, the trackball lights
flash.
LED notification
LED notification
The LED light on the top of your BlackBerry® device flashes in different colours to indicate different
states.
Green:
You are in a wireless coverage area.
Blue:
Your device is connected to a Bluetooth® enabled device.
Red:
A new message has arrived and your selected notification profile is set to notify you using the LED.
Amber:
Your device battery is low.
Turn off Bluetooth connection notification
1. In the device options, click Bluetooth.
2. Press the Menu key.
3. Click Options.
4. Set the LED Connection Indicator field to Off.
5. Press the Menu key.
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6. Click Save.
Turn on wireless coverage notification
1. In the device options, click Screen/Keyboard.
2. Set the LED Coverage Indicator field to On.
3. Press the Menu key.
4. Click Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
Custom notification
About custom notification
You can create notificaton profile exceptions to receive different notification for incoming messages and
phone calls from specific contacts. For example, you can create a notification profile exception that uses
the Loud profile for incoming messages and phone calls from a specific contact, regardless of your active
profile.
Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the
profile exception list. If you create multiple notification profile exceptions that include the same contact,
place the profile exception that you want your device to apply first higher in the list.
Your device comes with one preset notification profile exception for important calls. You can add contacts
to this notification profile exception, or you can delete it.
Set custom notification for calls or messages from a specific contact
1. In the profile list, click Advanced.
2. Press the Menu key.
3. Click New Exception.
4. In the Exception field, type a name for the profile exception.
5. In the From field, press the Menu key.
6. Click Add Name.
7. Click a contact.
8. To add another contact, repeat steps 5 through 6.
9. Set the Use Profile field to the profile on which the exception should be based.
10. To set a ring tone, select the Custom Phone Tune check box. Set a ring tune.
11. Press the Menu key.
12. Click Save.
Change the order of notification profile exceptions
1. In the profile list, click Advanced.
2. Highlight a notification profile exception.
3. Press the Menu key.
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4. Click Move.
5. Roll the trackball.
6. Click the trackball.
Change a notification profile exception
1. In the profile list, click Advanced.
2. Highlight a profile exception.
3. Press the Menu key.
4. Click Edit.
5. Change the notification profile exception details.
6. Press the Menu key.
7. Click Save.
Change the list of contacts for a notification profile exception
1. In the profile list, click Advanced.
2. Highlight a profile exception.
3. Press the Menu key.
4. Click Edit.
5. In the From field, press the Menu key.
6. Click one of the following menu items:
•Add Name
•Change Name
•Delete Name
Delete a notification profile exception
1. In the profile list, click Advanced.
2. Highlight a notification profile exception.
3. Press the Menu key.
4. Click Delete.
About custom ring tones
You can add a custom ring tone for a contact without changing other notifications.
Custom ring tone settings appear in both the address book and the profiles list. When you add a custom
ring tone to a contact, a new profile exception appears in the profiles list as 'Calls From <contact>'.
Profile exceptions are shared between the address book and the profiles list and changes made in one
application are made in the other application.
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the
active notification profile.
Assign a ring tone to a contact
1. In the address book, highlight a contact.
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2. Press the Menu key.
3. Click Edit.
4. Click the trackball.
5. Click Add Custom Phone Tune.
6. Set a ring tone.
7. Press the Menu key.
8. Click Save.
Notification profile troubleshooting
My device is vibrating more times than expected
For phone calls, the number of times that the BlackBerry® device vibrates is not determined by the
number of vibrations that you set in your notification profile. The device vibrates until the caller or the
wireless network ends the connection.
I am not receiving notification for incoming calls or messages
1. Try performing the following actions:
• In the profile list, verify that the Off profile is not turned on.
• In a profile exception, verify that the Custom Phone Tune field is not set to Mute.
I cannot set some fields when creating a Calls From notification profile
exception
If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears
in the the profile list. Because these exceptions are for calls only, you can only set the Custom Phone
Tune field.
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BlackBerry Messenger
Contacts
Add a contact
You must invite contacts to use BlackBerry Messenger before they are added to your contact list.
1. In BlackBerry Messenger, on the contact list screen, press the Menu key.
2. Click Add a Contact.
3. Perform one of the following actions:
• If the contact is not in your address book, highlight [Use Once]. Press the Menu key.Click
Request by Email or Request by PIN. Type an email address or PIN. Press the Enter key.
• If the contact is in your address book, highlight a contact. Press the Menu key. Click Request
(Email) or Request (PIN).
4. Perform one of the following actions:
• To add a custom message to your invitation, type a message. Click OK. Click OK.
• To use the default invitation message, click OK. Click OK.
Note: If you request a contact by PIN and the contact is listed in your address book, the contact's name
appears as the contact's friendly name, not as the PIN number.
Turn on invitation passwords
If you turn on invitation passwords, a question and password screen appear each time you invite a
contact.
1. In BlackBerry Messenger, on the contact list screen, press the Menu key.
2. Click Options.
3. Set the Ask Password Question When Adding Contacts field to Yes.
4. Press the Menu key.
5. Click Save.
Respond to an invitation
1. In BlackBerry Messenger, in the Requests group, highlight an invitation.
2. Click the trackball.
3. Perform one of the following options:
• To accept an invitation from a contact, click Accept.
• To decline an invitation from a contact, click Decline.
• To remove an invitation from a contact, click Remove.
Note: If you select Remove, the sender of the invitation does not receive confirmation that your address
is a correct address.
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Turn off invitation forwarding options
If you turn off invitation forwarding, contacts you invite can only accept invitations from the original
email address or PIN that you sent the invitation to. If those contacts try to accept the invitation from
a different email address or PIN, their acceptance is rejected.
1. In BlackBerry Messenger, on the contact list screen, press the Menu key.
2. Click Options.
3. Set the Allow Forwarding of Requests field to No.
4. Press the Menu key.
5. Click Save.
Note: If you use the ™ for IBM® Lotus® Domino® or Novell® GroupWise® or BlackBerry® Internet
Service™, and you set the Allow Forwarding of Requests field to No, when you send an invitation and
the recipient accepts, you might not receive notification indicating that the recipient has accepted.
Delete a contact
1.
2. Press the Menu key.
3. Click Delete Contact.
4. Click Delete.
View a contact's information
1. In BlackBerry Messenger, on the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Contact Info.
Rename a contact
1. In BlackBerry Messenger, on the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Rename Contact.
4. Type a name.
5. Click OK.
Add a group
1. In BlackBerry Messenger, on the contact list screen, press the Menu key.
2. Click Add Group.
3. Type a name for the group.
4. Click OK.
Move a contact to a group
1. In BlackBerry Messenger, on the contact list screen, highlight a contact.
2. Press the Menu key.
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3. Click Move Contact.
4. Click a group.
Note: A contact can only be in one group at a time. If you move a contact to a group, the contact is
moved out of the group it was in originally.
Rename a group
1. In BlackBerry Messenger, on the contact list screen, highlight a group.
2. Press the Menu key.
3. Click Rename.
4. Type a name for the group.
5. Click OK.
Delete a group
1. In BlackBerry Messenger, highlight a group.
2. Press the Menu key.
3. Click Delete Group.
4. Click Delete.
Note: You must move your contacts out of a group before you can delete that group.
Note: There must be at least one group in your BlackBerry Messenger contact list; you cannot delete
the last remaining group in your contact list.
Conversations
Start a conversation
1. In BlackBerry Messenger, on the contact list screen, highlight a contact
2. Click the trackball.
3. Click Start Conversation.
4. Type a message.
5. Press the Enter key.
Open a conversation
Conversations appear in the conversation list and the main message list.
1. In BlackBerry Messenger, in the conversation list, highlight a contact.
2. Click the trackball.
Add an emoticon
1. When composing a message, press the Symbol key three times.
2. Click an emoticon.
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Send a file to a contact
1. During a BlackBerry Messenger conversation, click the trackball.
2. Click Send a File.
3. Perform one of the following actions:
• To send a picture to a contact, click Image.
• To send an audio file to a contact, click Audio.
4. Click a file.
Ping a contact
When you ping a contact, the contact's BlackBerry® device vibrates.
1. During a BlackBerry Messenger conversation, click the trackball.
2. Click Ping Contact.
Turn off ping vibration
1. In BlackBerry Messenger, on the contact list screen, press the Menu key.
2. Click Options.
3. Set the Vibrate When Receiving a Ping field to No.
4. Press the Menu key.
5. Click Save.
Prevent conversations from appearing in the main message list
1. In BlackBerry Messenger, on the contact list screen, press the Menu key.
2. Click Options.
3. Set the Show Conversations in Message List field to No.
4. Press the Menu key.
5. Click Save.
Start a conference
1. In BlackBerry Messenger, during a conversation, press the Menu key.
2. Click Invite.
3. In the drop-down list, click a contact.
4. Click OK.
Copy a conversation history
1. In BlackBerry Messenger, during a conversation, press the Menu key.
2. Click Copy History.
Clear a conversation history
1. In BlackBerry Messenger, during a conversation, press the Menu key.
2. Click Clear History.
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End a conversation
1. During a conversation, press the Menu key.
2. Click End Conversation.
Change your display name
1. In BlackBerry Messenger, on the contact list screen, press the Menu key.
2. Click Edit My Info.
3. Type a display name.
4. Click OK.
Availability
Set your availability status
1. In BlackBerry Messenger, on the contact list screen, click the trackwheel.
2. Click My Status.
3. Perform one of the following actions:
• To set your availability status to available, click Available.
• To set your availability status to unavailable, click Unavailable.
4. Type a message that contacts can see when they view your contact information.
5. Click OK.
When you change your availability status to unavailable, you receive BlackBerry Messenger messages,
but you do not receive message notification.
Receive notification when a contact becomes available
1. In BlackBerry Messenger, on the contact list screen, highlight an unavailable contact.
2. Press the Menu key.
3. Click Set Alert.
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Display and keyboard
Backlighting
About backlighting
The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your
device in various lighting levels.
The device is also designed to adjust the backlighting level automatically as the lighting level in your
environment changes.
Turn off automatic backlighting
1. In the device options, click Screen/Keyboard.
2. Set the Automatic Backlight field to Off.
3. Press the Menu key.
4. Click Save.
Adjust the brightness of the backlighting
1. In the device options, click Screen/Keyboard.
2. Set the Backlight Brightness field.
3. Press the Menu key.
4. Click Save.
Set how long backlighting remains on
1. In the device options, click Screen/Keyboard.
2. Set the Backlight Timeout field.
3. Press the Menu key.
4. Click Save.
Display settings
Use a picture as the Home screen background
1. In a picture list, highlight a picture.
2. Press the key.
3. Click Set As Home Screen Image.
To clear the picture from the Home screen, in the picture list, press the key. Click Reset Home
Screen Image.
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Download a Home screen background
Verify that your wireless service provider supports this feature.
1. In a picture list, press the Menu key.
2. Click Download Images.
Set the display font
1. In the device options, click Screen/Keyboard.
2. Set the font information.
3. Press the Menu key.
4. Click Save.
Keyboard settings
Turn on trackball lights
1. In the device options, click Screen/Keyboard.
2. Set the Trackball Lights field to On.
3. Press the Menu key.
4. Click Save.
When you receive a phone call, and your active notification profile uses a ring tone, the trackball lights
flash.
Turn on key tones
1. In the device options, click Screen/Keyboard.
2. Set the Key Tone field to On.
3. Press the Menu key.
4. Click Save.
Turn off trackball sounds
1. In the device options, click Screen/Keyboard.
2. Set the Audible Roll field to Mute.
3. Press the Menu key.
4. Click Save.
Set the cursor speed
1. In the device options, click Screen/Keyboard.
2. Set the Key Rate field.
3. Press the Menu key.
4. Click Save.
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Assign an application to a Convenience key
Your device includes two Convenience keys, located on either side of the device.
1. In the device options, click Screen/Keyboard.
2. Set the Convenience Key Opens fields.
3. Press the Menu key.
4. Click Save.
Note: Depending on your theme, you might not be able to change the application that is assigned to
a Convenience key.
Set the trackball sensitivity
You can change how the trackball responds to your touch. A high sensitivity level requires less pressure
than a lower sensitivity level.
1. In the device options, click Screen/Keyboard.
2. Set the Horizontal Sensitivity and Vertical Sensitivity fields.
3. Press the Menu key.
4. Click Save.
Turn on standby mode
If you are not on a phone call, you can turn on standby mode to avoid pressing keys accidentally when
you are not using your BlackBerry® device.
1. Hold the Mute key.
To turn off standby mode, press the Mute key again.
Themes
About themes
Depending on your wireless service provider, you might be able to set a theme on your BlackBerry®
device that changes how items such as applications, indicators, words, and icons appear. Themes might
be preloaded on your device, or you might be able to download themes that are in .cod file format.
Switch themes
1. In the device options, click Theme.
2. Click a theme.
Delete a theme
You cannot delete themes that are preloaded on your BlackBerry® device.
1. In the device options, click Theme.
2. Highlight a theme.
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3. Press the Menu key.
4. Click Delete.
Download a theme
Verify that your wireless service provider supports this feature.
1. In the device options, click Theme.
2. Press the Menu key.
3. Click Download Themes.
Application list
Move an application icon on the Home screen
Verify that your theme displays all applications as icons on the Home screen.
1. On the Home screen, highlight the application that you want to move.
2. Press the Menu key.
3. Click Move Application.
4. Roll the trackball to move the icon.
5. Click the trackball.
Organize applications
You might not be able to hide some applications on the Home screen or in application list.
1. On the Home screen, press the Menu key.
2. Highlight an application.
3. Perform one of the following actions:
• To move an application, press the Menu key. Click Move Application. Roll the trackball to
move the icon. Click the trackball.
• To hide an application, press the Menu key. Click Hide Application.
• To show a hidden application, press the Menu key. Click Show All. Highlight the application.
Press the Menu key. Click Hide Application.
Note: Depending on your theme, the first few icons in the application list might appear on the Home
screen as your favorites. Your theme might also display all icons on the Home screen instead of
displaying them an application list.
Organize the applications list
Your current theme must use an applications list.
1. On the Home screen, press the Menu key.
2. Click Organize Applications.
3. Click the application.
4. Roll the trackball to move the application.
5. Click the trackball.
6. Press the Menu key.
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7. Click Close.
Hide an application in the applications list
You cannot hide the Options and Turn Wireless On/Turn Wireless Off applications.
1. In the applications list, click Organize Applications.
2. Highlight the application that you want to hide.
3. Press the Menu key.
4. Click Hide Application.
To show the application again in the applications list, highlight the hidden application. Press the Menu
key. Click Show Application.
Hide an application on the Home screen
If your theme displays all applications as icons on the Home screen and does not use an applications
list, you can hide icons on the Home screen. You cannot hide the Options and Turn Wireless On/Turn
Wireless Off applications.
1. On the Home screen, highlight the application that you want to hide.
2. Press the Menu key.
3. Click Hide Application.
To show the application again on the Home screen, press the Menu key. Click Show All. Highlight the
application. Press the Menu key. Click Hide Application.
Display troubleshooting
My device screen turns off
When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve
battery power.
• To turn on the screen, press a key.
My display settings changed
Depending on your theme, items that you have set, such as your font and Home screen background
picture might change when you select a new theme.
1. After you change your theme, reset your font and Home screen background picture.
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Language
Set the display language
Verify that your BlackBerry® Device Software supports multiple languages. Contact your system
administrator or wireless service provider for more information.
1. In the device options, click Language.
2. Set the Language field.
3. Press the Menu key.
4. Click Save.
Add or delete a display language
1. See the BlackBerry Desktop Software Online Help for more information about adding and removing
languages using the BlackBerry® Application Loader tool.
About typing input languages
You can set a typing input language to use when you type. This setting is different from the display
language. When you set a typing input language, AutoText and other typing settings change to the
selected language. For example, you might use your BlackBerry® device in French, but type messages
in English.
The typing input language also controls whether your device uses the multi-tap or the SureType™ input
method.
If the typing input language of your device is different from the display language of your device, a
rectangle with the short form of the current typing input language appears in the list that appears when
you type.
Set the typing input language
Verify that your BlackBerry® Device Software supports multiple languages. Contact your system
administrator or wireless service provider for more information.
1. In the device options, click Language.
2. Set the Input Language field.
3. Press the Menu key.
4. Click Save.
Turn off the shortcut for switching typing input languages
Verify that your BlackBerry® Device Software supports multiple languages. Contact your system
administrator or wireless service provider for more information.
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Your device uses the Alt key and the Enter key as a way to switch typing input methods quickly.
1. In the device options, click Language.
2. Set the Use Input Method Shortcut field to No.
3. Press the Menu key.
4. Click Save.
To turn on the switching typing input language shortcut again, set the Use Input Method Shortcut
field to Yes. In the Notify me field, set whether you want to be notified when you switch languages.
Set the voice dialing language
Verify that your BlackBerry® Device Software supports multiple languages. Contact your system
administrator or wireless service provider for more information.
Change the voice dialing language if your spoken language is different than the display language on your
device.
1. In the device options, click Language.
2. Set the Voice Activated Dialing Language field.
3. Press the Menu key.
4. Click Save.
Set display options for contacts
You can sort how your contacts appear in all applications, including the message list, the address book,
calendar, or phone. Contacts can be sorted by last name or first name.
1. In the device options, click Language.
2. Set the Name Display field to Last name, First name.
3. Press the Menu key.
4. Click Save.
To sort your contacts by first name, set the Name Display field to First name, Last name.
Language troubleshooting
Some characters do not appear correctly on my device
• The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your
BlackBerry® device might not support the characters. Contact your system administrator or
wireless service provider for more information.
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Wireless network coverage
Find information about wireless coverage indicators
Your BlackBerry® device uses various indicators to show the current wireless coverage level.
1. See the printed documentation that accompanied your device for more information about wireless
coverage indicators and their meaning.
Turn off the connection to the wireless network
You should turn off the connection to the wireless network in certain places, such as on an airplane or
in a hospital. See the BlackBerry Safety and Product Information Booklet for more information.
1. On the Home screen or in the application list, click Turn Wireless Off.
To connect to the wireless network again, on the Home screen or in the application list, click Turn
Wireless On.
Turn on wireless coverage notification
1. In the device options, click Screen/Keyboard.
2. Set the LED Coverage Indicator field to On.
3. Press the Menu key.
4. Click Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
Check the wireless coverage level using a voice command
1. In voice-activated dialing, wait for the sound.
2. Say "Check coverage".
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless networks that allow you to
use their services when you are traveling. The preferred wireless network list allows you to control the
order in which these other wireless networks are used. Your BlackBerry® device scans for the wireless
networks on this list first when you travel.
Your device attempts to connect to a wireless network based on the order in which the wireless networks
appear in your preferred wireless network list. If no wireless network on the list is available, your device
is designed to roam to another available wireless network automatically.
Note: Extra fees usually apply when you are roaming. Contact your wireless service provider
for more information on roaming fees.
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Add a wireless network to the preferred wireless network
list
Verify that your wireless service provider plan includes this service.
1. In the device options, click Network.
2. Press the Menu key.
3. Click My Preferred Network List.
4. Press the Menu key.
5. Click Add Network.
6. Perform one of the following actions:
• To scan for a wireless network to add, click Select From Available Networks. Click a
wireless network. Click Select Network.
• To scan for a wireless network that is already known to the BlackBerry® device, click Select
From Known Networks. Click a wireless network. Click Select Network.
• To add a wireless network manually, click Manual Entry. Set the priority for the wireless
network. Type the MMC and MNC.
7. Press the Menu key.
8. Click Save.
Change the order of preferred wireless networks
Verify that your wireless service provider plan includes this service.
1. In the device options, click Network.
2. Press the Menu key.
3. Click My Preferred Network List.
4. Highlight a wireless network.
5. Press the Menu key.
6. Click Move.
7. Roll the trackball to the new location.
8. Click the trackball.
9. Press the Menu key.
10. Click Save.
Delete a wireless network from the preferred wireless
network list
Verify that your wireless service provider plan includes this service.
1. In the device options, click Network.
2. Press the Menu key.
3. Click My Preferred Network List.
4. Highlight a wireless network.
5. Press the Menu key.
6. Click Delete.
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7. Press the Menu key.
8. Click Save.
Turn off email, PIN, browser, and MMS services
Depending on your wireless service provider plan, you might be able to turn off the email, PIN, browser
and MMS services of your BlackBerry® device so that only phone calls and SMS messages are available.
Contact your wireless service provider for more information.
1. In the device options, click Network.
2. Perform one of the following actions:
• To turn off email, PIN, browser and MMS services, set the Data Services field to Off.
• To turn off email, PIN, browser and MMS services only when you roam to another network,
set the Data Services field to Off When Roaming.
3. Press the Menu key.
4. Click Save.
About roaming
In most cases, your BlackBerry® device automatically roams to an appropriate network when you travel
outside of your wireless service provider's coverage area. Your wireless service provider must set up
your SIM card for roaming services before you can select a different network and some features might
be priced differently than on your wireless service provider's network.
An indicator appears on your device to let you know that you are roaming outside of your normal network
area. You might also have to provide login information before you can access the network. Contact your
wireless service provider for more information about roaming.
Roam to another network manually
Verify that your wireless service provider has set up your SIM card for this service.
By default, your BlackBerry® device is designed to roam to an appropriate network automatically when
you travel.
1. In the device options, click Network.
2. Set the Network Selection Mode field to Manual.
3. Click Scan for Available Networks.
4. Click a network.
5. Click Select Network.
6. Press the Menu key.
7. Click Save.
Note: Your device connects to the selected network and remains connected to it until you select your
home network again, or until you select another network.
To reconnect to your home network, set the Selection Mode field to Automatic.
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Wireless network coverage troubleshooting
I cannot connect to a wireless network
1. Try performing one of the following actions:
• Verify that your SIM card is inserted correctly.
• Verify that you have turned on the connection to the wireless network. On the Home screen
or in the application list, click Turn Wireless On.
• If you were traveling and you selected a network manually, your BlackBerry® device remains
connected to that network until you select your home network again. In the device options,
click Network. Set the Network Selection Mode to Automatic.
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Power and battery
Turn off your device
• If you have not set your BlackBerry® device to turn on and off automatically at specific times,
press the Power button.
• If you have set your device to turn on and off automatically at specific times, press the Power
button. If you want the device to stay turned off until you press the Power button again, click Full
Power Off. If you want the device to turn on again at the specified time or for alarm or calendar
reminders, click Turn Off.
Note: Depending on your device theme, the location or name for Turn Power Off might be different.
See the printed documentation that came with your device for more information about application
locations and names for your device.
Set your device to turn on and turn off automatically
1. In the device options, click Auto On/Off.
2. Set the Weekday field to Enabled.
3. Specify the times when the BlackBerry® device should turn on and off on weekdays.
4. Set the Weekend field to Enabled.
5. Specify the times when the device should turn on and off on weekends.
6. Press the Menu key.
7. Click Save.
Check the battery power level
1. In the device options, click Status.
Check the battery power level using a voice command
1. In voice-activated dialing, wait for the sound.
2. Say "Check battery".
Reset the device
1. Remove and reinsert the battery.
Extend battery life
• Set the BlackBerry® device to turn on and turn off automatically.
• Turn off the connection to the wireless network when you are not in a wireless coverage area.
• Delete the original message when you send a reply.
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• Lower the brightness of the backlighting.
• Turn off the flash on the camera.
• Send a message to multiple contacts using Add To, Add Cc, or Add Bcc.
• Charge your device regularly.
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SIM card
About the SIM card phone book
Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card
phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the
contacts in the SIM card phone book change.
You can add ADN entries to your SIM card phone book. You can also look up ADN or SDN entries. ADN
entries appear in plain text and SDN entries appear in bold.
Load the SIM card phone book
1. In the address book, press the Menu key.
2. Click SIM Phone Book.
3. Wait for the SIM card phone book to load.
4. Press the Escape key.
Add a contact to your SIM card
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
1. In the address book, press the Menu key.
2. Click SIM Phone Book.
3. Click the trackball.
4. Click New.
5. Type the contact information.
6. Press the Menu key.
7. Click Save.
Copy contacts from your SIM card to your address book
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
1. In the address book, press the Menu key.
2. Click SIM Phone Book.
3. Press the Menu key.
4. Click Copy All To Address Book.
Note: If you attempt to copy a SIM card contact with a phone number that matches that of a contact
that is already listed in the address book, the SIM card contact is not copied.
Change a SIM card contact
Verify that your wireless service provider has provisioned your SIM card for a SIM card phone book.
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1. In the SIM card phone book, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Edit the contact.
5. Press the Menu key.
6. Click Save.
Delete a SIM card contact
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
1. In the SIM card phone book, highlight a contact.
2. Press the Menu key.
3. Click Delete.
Store SMS text messages on your SIM card
If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages
after the BlackBerry® device imports them to the message list.
1. In the device options, click SMS.
2. Set the Leave Messages On SIM Card field to Yes.
3. Press the Menu key.
4. Click Save.
To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to
No. Any SMS text messages on your SIM card are deleted after the BlackBerry device imports them to
the message list.
About SIM card security
Use SIM card security to add another level of security to your device. This level of security is designed
to prevent unauthorized use of your BlackBerry® device or SIM card by locking the SIM card with a PIN
code. If you lock your SIM card, other people cannot remove your SIM card and insert their own and
they cannot remove your SIM card and insert it into another device.
If you have protected your SIM card with a PIN code, you must type the PIN code before you can remove
your SIM card and insert it into another device.
Protect your SIM card with a PIN code
Verify that your wireless service provider has provided you with a SIM card PIN code.
1. In the device options, click Advanced Options.
2. Click SIM Card.
3. Press the Menu key.
4. Click Enable Security.
5. Type your SIM card PIN code.
6. Click the trackball.
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Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function.
Contact your wireless service provider for more information.
Change the SIM card PIN code
Verify that you have turned on SIM card PIN code security.
1. In the device options, click Advanced Options.
2. Click SIM Card.
3. Press the Menu key.
4. Click Change PIN2 Code.
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Security
Security basics
About the device password
If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry
before you can continue. When you attempt to type your password again, the characters that you type
appear on the screen.
If you exceed the number of allowed attempts, all the data on your device is deleted for security reasons.
Set a device password
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Password field to Enabled.
4. Press the Menu key.
5. Click Save.
To turn off the device password, set the Password field to Disabled.
Change the device password
1. In the device options, click Security Options.
2. Click General Settings.
3. Press the Menu key.
4. Click Change Password.
Lock the device
Verify that you have set a device password.
1. On the Home screen, click Lock.
To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your password. Press
the Enter key.
Lock the keyboard
If you do not set a device password, you can lock your keyboard to prevent accidentally placing calls or
typing characters.
1. On the Home screen or in the applications list, click Keyboard Lock.
To unlock the keyboard, press the Send key and the * key.
Set a limit for password attempts
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1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Number of Password Attempts field.
4. Press the Menu key.
5. Click Save.
Encryption
About content protection
Content protection is designed to encrypt your BlackBerry® device data. When content protection is
turned on, your device uses a private key to encrypt data as it is stored on the device, including data
that your device receives when it is locked. Your device decrypts data as you access it.
You can set content protection to include or exclude your contacts. If you turn on content protection for
contacts and you receive a phone call when the device is locked, the caller name does not appear on
the screen.
When you lock your device, an open lock icon appears in the device status section of the screen to
indicate that your device is deleting a copy of the private key from temporary device memory. A lock
icon appears when the device has deleted the key.
Protect your device data
Verify that you have set a password on your BlackBerry® device.
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Content Protection field to Enabled.
4. If you do not want to encrypt your address book contents, set the Include Address Book field to
No.
5. Press the Menu key.
6. Click Save.
Use a stronger encryption algorithm when your device is locked
Verify that you have turned on content protection on your BlackBerry® device.
You can set the encryption strength used to encrypt content that is received while your device is locked.
When your device is unlocked, a different encryption method is used to ensure quick access to device
data.
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Strength field.
4. Press the Menu key.
5. Click Save.
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About encryption keys
If your BlackBerry® device is integrated with an account that uses the BlackBerry Enterprise Server or
BlackBerry Desktop Redirector, your device uses an encryption key. The encryption key is designed to
protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector
and the device to ensure that the data remains as secure as possible. You can generate the key from
your device. You should generate a new encryption key every two weeks.
Generate an encryption key
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise
Server version 4.0 or later. If your device is associated with an email account that uses an earlier version
of the BlackBerry Enterprise Server, see the BlackBerry Device Software Online Help for more
information.
1. In the device options, click Security Options.
2. Click General Settings.
3. Highlight a current service.
4. Click the trackball.
5. Click Regenerate Encryption Key.
About content compression
Content compression is designed to reduce the size of the data that is stored on your BlackBerry® device
while maintaining the integrity of that data. If content compression is turned on, your device compresses
all device data, including calendar entries, tasks, memos, contacts, and messages. You should keep
content compression turned on.
If content compression and content protection are turned on, your device compresses your device data
before encrypting it.
Password keeper
About the password keeper
Use the password keeper to store all your passwords in one place. The password keeper is designed to
protect your passwords with a password keeper password. When you type this password, the password
keeper decrypts your passwords.
You can also use the password keeper to generate random passwords that contain numbers, letters,
and symbols.
Add a password to the password keeper
1. In the password keeper, press the Menu key.
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2. Click New.
3. Type password information.
4. Click the trackball.
5. Click Save.
Generate a random password
1. In the password keeper, press the Menu key.
2. Click New.
3. Type a title for the password.
4. Click the trackball.
5. Click Random Password.
6. Type any additional password information.
7. Click the trackball.
8. Click Save.
Set criteria for randomly generated passwords
1. In the password keeper, press the Menu key.
2. Click Options.
3. Set the random password fields.
4. Press the Menu key.
5. Click Save Options.
View a password in the password keeper
1. In the password keeper, click a password.
Change a password in the password keeper
1. In the password keeper, highlight a password.
2. Press the Menu key.
3. Click Edit.
Hide passwords in the password keeper
1. In the password keeper, press the Menu key.
2. Click Options.
3. Set the Show Password field to No.
4. Press the Menu key.
5. Click Save.
Delete a password from the password keeper
1. In the password keeper, highlight a password.
2. Press the Menu key. Click the trackwheel.
3. Click Delete.
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Change the password keeper password
1. In the password keeper, press the Menu key.
2. Click Change password.
Copy a password
1. In the password keeper, highlight a password.
2. Press the Menu key.
3. Click Copy Username or Copy Password.
To clear a user name or password from the clipboard, press the Menu key. Click Clear Clipboard.
CAUTION: If you copy a password in the password keeper, the password is not encrypted while it is
on the clipboard.
Prevent password copying
1. In the password keeper, press the Menu key.
2. Click Options.
3. Set the Allow Clipboard Copy field to No.
4. Press the Menu key.
5. Click Save Options.
Advanced security
About security self tests
The security self tests application is designed to verify that security software is implemented properly
on your BlackBerry® device. The tests should run automatically when your device restarts.
Verify security software
1. In the device options, click Security Options.
2. Click General Settings.
3. Press the Menu key.
4. Click Verify Security Software.
About certificates
You can use this feature with the S/MIME Support Package or PGP® Support Package. See the S/MIME
Support Package User Guide Supplement or Support Package User Guide Supplement for more
information.
About the key store
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You can use this feature with the S/MIME Support Package or PGP® Support Package. See the S/MIME
Support Package User Guide Supplement or PGP Support Package User Guide Supplement for more
information.
About PGP keys
You can use this feature with the PGP® Support Package. See the PGP Support Package User Guide
Supplement for more information.
About memory cleaning
You can use this feature with the S/MIME Support Package or PGP® Support Package. See the S/MIME
Support Package User Guide Supplement or PGP Support Package User Guide Supplement for more
information.
Smart cards
About smart password entry
If you use two-factor authentication and your BlackBerry® device password or authenticator password
is numeric, you might be able to use smart password entry in some password fields. When you turn on
smart password entry, your device remembers whether the last password that you typed in a password
field was numeric and if it was, the next time that you type the password your device applies a numeric
filter. When the filter is applied you do not have to press the Alt key to type the numbers. An icon beside
the password field indicates that a numeric filter is applied.
Turn off smart password entry
You might want to turn off smart password entry to reduce the chance of a stranger guessing your device
password or authenticator password based on the filter applied.
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Smart Password Entry field to Disabled.
4. Press the Menu key.
5. Click Save.
To turn on smart password entry, set the Smart Password Entry field to Enabled.
Smart password entry prerequisites
• Verify that you have installed the appropriate smart card driver and smart card reader driver on
your BlackBerry® device.
• Verify that the User Authenticator field is set to Enabled.
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Switch between numeric and alphanumeric password filters
1. If you have turned on smart password entry, to switch between a numeric password filter and an
alphanumeric password filter in an empty password field, press the Enter key.
The icon changes to indicate the new filter applied.
Authentication certificate prerequisites
• Verify that you have installed the appropriate smart card driver and smart card reader driver on
your BlackBerry® device.
• Verify that you have imported a smart card certificate that can be used for signing and verification
to your device.
• Verify that you have set a device password.
• Verify that you have set the User Authenticator field to Enabled.
• Verify that you know the smart card authentication password. You should have received this
password when you received your smart card.
Set an authentication certificate
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card
each time that you use your smart card to log in to your BlackBerry® device.
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Authentication Certificate field.
4. Press the Menu key.
5. Click Save.
To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to
None.
Use a certificate to authenticate your smart card
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card
each time that you use your smart card to log in to your BlackBerry® device.
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Authentication Certificate field.
4. Press the Menu key.
5. Click Save.
To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to
None.
Security troubleshooting
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I cannot type a password
1. Verify that you are using the multi-tap typing method.
I cannot unlock my device using my smart card
Try performing the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
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Third-party application control
About permissions for third-party applications
You can set whether third-party apllications on your BlackBerry® device can use data or connections
from other applications. For example, a third-party application might use data from organizer
applications or connections from applications such as the phone.
If applications or connections within a group have different permission values, the permission field for
the group is Custom.
If you have third-party applications on your device, the device firewall is designed to prevent these
applications from transmitting data without your knowledge. When a third-party application attempts to
transmit data to or from your device, a dialog box prompts you to accept or deny the connection request.
If you have turned off the prompt after accepting or denying an application, and want to be prompted
again, you can reset the firewall to show the connection prompts.
Reset connection permissions for third-party applications
1. In the device options, click Security Options.
2. Click Firewall.
3. Press the Menu key.
4. Click Reset Settings.
About direct Internet connections for third-party
applications
Some third-party applications that you install on your BlackBerry® device might require a direct TCP or
HTTP connection to the Internet. For example, a stock application might need to connect to the Internet
to retrieve the latest prices. You might have to set the access point name (APN) used for this connection.
Set up a direct Internet connection for third-party
applications
Verify that you know the access point name (APN), and the user name and password for the APN.
Contact your wireless service provider for more information.
1. In the device options, click Advanced Options.
2. Click TCP.
3. In the APN field, type the access point name.
4. Type the user name and password to connect to the access point.
5. Press the Menu key.
6. Click Save.
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Set permissions for third-party applications
CAUTION: Setting permissions for third-party applications can significantly affect the operation of
applications on your BlackBerry® device. If you are unsure about how changing these settings might
affect the operation of the applications on your device, contact your system administrator or wireless
service provider for more information.
1. In the device options, click Advanced Options.
2. Click Applications.
3. Highlight an application.
4. Press the Menu key.
5. Perform one of the following actions:
• To change permissions for all applications, click Edit Default Permissions.
• To change permissions for a third-party application, click Edit Permissions.
6. Expand Connections, Interactions, or User Data.
7. Set the permission fields.
8. Press the Menu key.
9. Click Save.
Third-party application connection permissions
USB:
Set whether third-party applications can connect to your device using a physical connection such as
a USB cable or RS-252 cable.
Bluetooth:
Set whether third-party applications can use wireless connections that your device has established
with other Bluetooth® enabled devices.
Phone:
Set whether third-party applications can make phone calls or access phone logs.
Company Network:
Set whether third-party applications can access the Internet or your organization's intranet through
your organization's network.
Carrier Internet:
Set whether third-party applications can access the Internet through your wireless service provider
(for example, through a direct TCP connection or a WAP gateway).
Third-party application interaction permissions
Interprocess Communication:
Set whether third-party applications can communicate with other applications on your BlackBerry
device, such as the device runtime store, persistant store, and global events.
Module Management:
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Set whether third-party applications can add or remove application modules and access module
information such as the application name and version.
Keystroke Injection:
Set whether third-party applications can simulate actions on your device, such as pressing a key or
button.
Browser Filters:
Set whether third-party applications can register browser filters with your browser to add, change,
or delete web site content before it appears in your browser.
Theme Data:
Set whether your device can use third-party applications as a source for customized themes.
Third-party application data permission
Email:
Set whether third-party applications can access email messages, SMS messages, or PIN messages
on your BlackBerry® device.
PIM:
Set whether third-party applications can access organizer items such as tasks, memos, contacts, and
calendar entries.
Files:
Set whether third-party applications can access files that you store on your device, such as files that
you transfer to your device using the BlackBerry Desktop Software or Bluetooth® technology.
Key Store:
Set whether third-party applications can access certificates and keys in the key store on your device.
Key Store Medium Security
Set whether third-party applications can access certificates or keys in the key store if your device
caches the key store password.
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BrickBreaker
About BrickBreaker
The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall
from the bricks that you destroy. The capsules provide you with different mechanisms for destroying
bricks or controlling the ball or paddle.
When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few
seconds.
BrickBreaker capsules
Long:
This capsule makes the paddle longer.
Slow:
This capsule slows down the paddle.
Gun:
This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks.
Laser:
This capsule enables you to shoot unlimited laser beams at the bricks.
Multi:
This capsule puts four balls in play.
Catch:
This capsule enables you to catch and hold the ball.
Flip:
This capsule changes the direction of the paddle.
Wrap:
This capsule enables you to move the paddle beyond the edge of the screen.
Bomb:
This capsule destroys the next brick that you hit and damages nearby bricks.
Life:
This capsule gives you an additional life.
BrickBreaker scoring
Catching a capsule:
50 points
Shooting a brick with the gun:
50 points
Hitting a brick with the ball:
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10 points
Shooting a brick with the laser:
5 points
Damaging a brick with a bomb:
5 points
Play BrickBreaker
• To move the paddle, roll the trackball.
• To release the ball in catch mode, press the Space key.
• To shoot the laser or gun, press the Space key.
Adjust the volume for BrickBreaker
1. In BrickBreaker, press the Menu key.
2. Click Options.
3. Set the Volume field.
4. Press the Menu key.
5. Click Save.
Set the paddle speed
1. In BrickBreaker, press the Menu key.
2. Click Options.
3. Perform one or more of the following actions:
• To set the paddle speed, set the Paddle movement speed field.
• To accelerate the paddle as you roll the trackball, select the Paddle acceleration check box.
4. Press the Menu key.
5. Click Save.
Submit a score to the BrickBreaker high score web site
1. In BrickBreaker, press the Menu key.
2. Click Send High Score.
Check the high scores on the BrickBreaker web site
1. In BrickBreaker, press the Menu key.
2. Click High Scores.
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Service books
About service books
Service books determine which services are available on your BlackBerry® device. If your device is
integrated with an account that uses the BlackBerry Enterprise Server, your system administrator can
send service books to your device that determine whether features such as remote address lookup and
wireless calendar synchronization are available.
Service books arrive on your device either over the wireless network from your wireless service provider
or system administrator or through the BlackBerry Desktop Software when you connect your device to
your computer.
Accept a service book
1. In the device options, click Advanced Options.
2. Click Service Book.
3. Highlight the new service book.
4. Press the Menu key.
5. Click Accept.
Delete a service book
1. In the device options, click Advanced Options.
2. Click Service Book.
3. Highlight a service book.
4. Press the Menu key.
5. Click Delete.
To restore a service book, on the Service Book screen, press the Menu key. Click Undelete.
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Troubleshooting
BlackBerry Basics troubleshooting
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key.
1. Assign a different application to the key.
Some features are not available on my device
Depending on your wireless service provider plan or the type of email account that you have associated
with your BlackBerry® device, some features might not be available on your device. If your device is
associated with an email account that uses a BlackBerry Enterprise Server, some features might not be
provisioned or might be restricted by your system administrator.
If your system administrator has restricted a setting, a red lock icon appears beside the option field.
1. Contact your system administrator or wireless service provider for more information about the
features that are available for your device.
Phone troubleshooting
I cannot make or receive calls
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your
contact appears in your fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options,
dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
My phone number appears as Unknown in the phone
You can edit your SIM card phone number to change how your phone number appears in the phone.
1. In the device options, click Advanced Options.
2. Click SIM Card.
3. Press the Menu key.
4. Click Edit SIM Phone Number.
5. Type your phone number
6. Click the trackball.
215
Note: Editing your SIM card phone number only changes what appears in the phone. It does not change
the actual number that is used to make and receive calls.
Voice dialing troubleshooting
I cannot make a call using a voice command
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your BlackBerry device has an adequate level of wireless coverage.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset,
verify that the device supports this feature and that you have paired the Bluetoothdevice with
your BlackBerry device.
• If your keyboard is locked and you have not set a device password, unlock your keyboard.
• Change the voice dialing language. In the device options, click Language. Set the Voice
Activated Dialing Language field. Press the Menu key. Click Save.
My device does not recognize names or numbers in a voice command
1. Try performing the following actions:
• Say the first name and then the last name of your contact.
• Use the standard pronunciation rules of the language on your device.
• If your device does not usually find a match for a contact or phone number, in the device
options, click Voice-Activated Dialing. Set the Sensitivity field closer to Reject Less.
Press the Menu key. Click Save.
• If your device responds easily to background noise or often suggests a different contact or
phone number, in the device options, click Voice-Activated Dialing. Set the Sensitivity
field closer to Reject More.
• Help your device recognize the way you say certain numbers. In the device options, click
Voice-Activated Dialing. Press the Menu key. Click Adapt Digits. Complete the
instructions on the screen.
Camera troubleshooting
I cannot save pictures
Your BlackBerry® device memory or media card might not have enough available memory to save
pictures.
1. Try performing the following actions:
• If you are trying to save a picture to your device memory, delete old data or messages from
your device.
• If you are trying to save a picture on your media card, delete old media files.
• In the camera options, verify that the Quality field is not set to High. High-quality pictures
use more memory than lower-quality pictures.
216
• Increase the maximum amount of memory available for pictures.
The flash turns off
If the battery power level drops below 25 percent, the flash turns off automatically to conserve battery
power. In cold temperatures, the flash turns off when the battery power level drops below 80 percent.
Message troubleshooting
I cannot send messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, your device should send the messages when you return to a
wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email
address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, you should receive messages when you return to a wireless
coverage area.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Verify that data services is turned on.
• If you use email message filters, verify that your email message filter options are set
correctly.
217
• Verify that email message forwarding is turned on and that you have selected all the email
message folders, including your inbox folder, that you want to receive email messages from.
I cannot file email messages
• Try performing one of the following actions:
• Verify that you have turned on wireless email reconciliation.
• If wireless email reconciliation is not supported for your BlackBerry® device, verify that your
device is associated with an email account that uses the BlackBerry Enterprise Server or
BlackBerry Desktop Redirector.
• Verify that you have performed an initial email reconciliation with the BlackBerry Desktop
Software so that the email message folders in your email application appear on your device.
See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear
in my message list
If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a
new message from a folder in your email account other than your inbox, the message is filed and does
not appear in a message list.
Some messages no longer appear on my device
• If your BlackBerry® device memory is full, your device deletes the oldest messages from a
message list. Messages saved on the device are not deleted.
• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox
& Handheld, email messages that you delete in the email account on your computer are also
deleted on your device.
A message or attachment is truncated
Your BlackBerry® device receives messages and attachments in sections. As you read the message or
attachment, the next section should be sent to your device.
1. If the message or attachment is truncated, try performing one of the following actions:
• Verify that your device is connected to the wireless network.
• Wait for several seconds. It might take a short period of time for your device to receive the
next section of the message or attachment.
• If you see "More available" at the end of a message or attachment, press the Menu key. Click
More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from a email message folder, the check box beside the folder
appears dimmed.
1. Try performing the following actions:
• If your device is associated with an email account that uses BlackBerry Enterprise Server
version 4.0 or later, the folders might become available after a short period of time.
218
• In the message options, click Email Settings. Press the Menu key.Click Folder
Redirection. Turn off wireless email reconciliation, and then turn it on again.
The email message filters that I created are not working correctly
1. Try performing the following actions:
• Verify that you have turned on the email message filter.
• Verify that the email message filters are listed in the order in which you want your
BlackBerry® device to apply them to messages.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current
device, the message list shortcuts for your previous device replace the message list shortcuts for your
current device.
1. To view the shortcuts for viewing one type of message in a message list, in a message list, press
the Menu key. Click Search. Click the trackball. Click Recall.
I cannot send SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, the message should be sent when you return to a wireless coverage
area.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that fixed dialing number mode is turned off. In the phone, click Options, click the
FDN Phone List. Click the trackball.Click Disable FDN Mode.
I am not receiving SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that there is sufficient space on your SIM card to receive SMS text messages. In the
SMS options, set the Leave Messages On SIM Card field is set to No. Any SMS text
messages on your SIM card are deleted after the device imports them to the SMS text
message list.
I cannot attach a file to an MMS message
1. Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gif
or .midi file).
• Verify that the file size does not exceed 300 KB.
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose
your MMS message.
219
Typing troubleshooting
SureType technology does not recognize a word
Use the list that appears when you type to help you build words that SureType™ technology does not
recognize.
1. Press the first letter key once. Highlight a letter in the list. Press the subsequent letter key.
Highlight the letter combination that you want to type. Click the trackball. Continue to type the
word.
I cannot type a password
1. Verify that you are using the multi-tap typing method.
Attachment troubleshooting
A skipped content bar appears in a document
More attachment content is available for you to retrieve from the messaging server to your BlackBerry®
device.
1. To retrieve the content, click the skipped content bar.
Synchronization troubleshooting
Some characters in calendar entries do not appear correctly after
synchronization
If you create calendar entries on your BlackBerry® device that contian special characters or accents,
your computer might not support these characters.
1. On your computer, verify that you have the correct default code page set and that you have proper
font support installed on your computer. See the documentation for the operating system on your
computer for more information.
Email messages are not reconciling over the wireless network
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Initiate email reconciliation. In a message list, press the Menu key. Click Reconcile Now.
I am not receiving email messages from personal folders on my
computer
220
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, your email
messages in personal folders can only be reconciled using the BlackBerry Desktop Software. See the
BlackBerry Desktop Software Online Help for more information.
Email messages are not being deleted over the wireless network
1. Try performing one of the following actions
• If you have deleted multiple email messages using Delete Prior, the email messages are not
deleted during wireless email reconciliation. Select a group of messages and press the
Backspace/Delete key.
• Verify that you have set the Delete On field to Mailbox & Handheld.
Organizer data is not synchronizing over the wireless network
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the calendar, address book, task list,
and memo list.
Browser troubleshooting
No browser is available on my device
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• The location and name of the browser on your BlackBerry device might change depending on
your theme. See the printed documentation that came with your device for more information.
Media troubleshooting
I cannot fast forward or rewind a song
The ability to fast forward or rewind a song is not supported.
I cannot open a media file on my media card
Try performing the following actions:
• If you are attemping to access the media card through the Media application and your BlackBerry®
device is connected to your computer, turn off mass storage mode or disconnect your device from
the computer.
• If you are attempting to access the media card through mass storage mode, verify that you have
closed the Media Manager component of the BlackBerry Desktop Software. You cannot access the
media card through the Media Manager and mass storage mode simultaneously.
• If you encrypted the media files on your media card using the device key and you are trying to
open the media files using a device other than the one that you used to encrypt the files, insert
221
the media card in to the device that you used to encrypt the files. In the media card options, set
the Encryption Mode field to None or Security Password.
My BlackBerry device does not use the correct ring tone or Home
Screen picture
Try performing the following action:
• If you encrypted the ring tone or picture on your media card using the device password and you
reset your BlackBerry® device, unlock your device.
Map troubleshooting
I cannot view a location
1. Verify that no punctuation marks appear in the location information.
Diagonal lines appear on a map
Diagonal lines appear on a map when your BlackBerry® device loads new location information.
Contact troubleshooting
I cannot find the Add Custom Phone Tune menu item
If you have already added or assigned a custom ring tone to a contact, the Add Custom Phone Tune
menu item does not appear.
Custom address book field data is not appearing on my computer
You can only synchronize the information in a custom address book field with a text field in the email
application on your computer. For example, you cannot add a contact's birthday to a custom address
book field on your BlackBerry® device and synchronize it with the email application on your computer.
The birthday field is a date field in the email application on your computer.
Calendar troubleshooting
I cannot schedule appointments that span multiple days
If you use IBM® Lotus Notes, you cannot schedule appointments that span multiple days.
I cannot set some fields when scheduling appointments
If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields
and the Mark as Private check box when you change a recurring meeting or appointment.
222
Alarm troubleshooting
My alarm does not notify me on the weekend
1. In the alarm, verify that the Active on Weekends field is set to Yes.
Bluetooth technology troubleshooting
I cannot type a passkey on a Bluetooth enabled device
If the Bluetooth® enabled device with which you are pairing has no screen where you can type a
passkey, the passkey might already be defined.
1. On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.
My list of paired Bluetooth enabled devices does not appear
1. Try performing the following actions:
• Verify that you have turned on Bluetooth® technology.
• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices
list.
I cannot pair with a Bluetooth enabled device
• Try performing the following actions:
• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device.
• Turn off encryption between your BlackBerry device and the Bluetooth enabled device. In the
device options, click Bluetooth. Click a Bluetooth enabled device. Click Device
Properties. Set the Encryption field to Disabled. Press the Menu key. Click Save.
I cannot share contacts with a paired Bluetooth enabled device
1. Try performing the following actions:
• Verify that you have turned on Bluetooth® technology.
• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.
• Verify that your device can share contacts with Bluetooth enabled devices. In the device
options, click Bluetooth. Verify that the Address Book Transfer field is set to On.
• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports
the Handsfree profile or the Object Push profile. See the documentation that came with the
Bluetooth enabled device for more information about supported Bluetooth profiles.
Notification profile troubleshooting
223
My device is vibrating more times than expected
For phone calls, the number of times that the BlackBerry® device vibrates is not determined by the
number of vibrations that you set in your notification profile. The device vibrates until the caller or the
wireless network ends the connection.
I am not receiving notification for incoming calls or messages
1. Try performing the following actions:
• In the profile list, verify that the Off profile is not turned on.
• In a profile exception, verify that the Custom Phone Tune field is not set to Mute.
I cannot set some fields when creating a Calls From notification profile
exception
If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears
in the the profile list. Because these exceptions are for calls only, you can only set the Custom Phone
Tune field.
Display troubleshooting
My device screen turns off
When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve
battery power.
• To turn on the screen, press a key.
My display settings changed
Depending on your theme, items that you have set, such as your font and Home screen background
picture might change when you select a new theme.
1. After you change your theme, reset your font and Home screen background picture.
Language troubleshooting
Some characters do not appear correctly on my device
• The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your
BlackBerry® device might not support the characters. Contact your system administrator or
wireless service provider for more information.
Wireless network coverage troubleshooting
224
I cannot connect to a wireless network
1. Try performing one of the following actions:
• Verify that your SIM card is inserted correctly.
• Verify that you have turned on the connection to the wireless network. On the Home screen
or in the application list, click Turn Wireless On.
• If you were traveling and you selected a network manually, your BlackBerry® device remains
connected to that network until you select your home network again. In the device options,
click Network. Set the Network Selection Mode to Automatic.
Security troubleshooting
I cannot unlock my device using my smart card
Try performing the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
Diagnostic reports
About diagnostic reports
Diagnostic reports provide information about your BlackBerry® device wireless configuration and
connections. If you cannot connect to the wireless network or access services such as email, your
wireless service provider or system administrator might ask you to run and submit a diagnostic report.
Your wireless service provider or system administrator can use the report to help you troubleshoot the
problem.
Run a diagnostic report
1. In the device options, click Status.
2. Press the Menu key.
3. Click Diagnostic.
4. Press the Menu key.
5. Click Run.
View a diagnostic report
1. In the device options, click Status .
2. Press the Menu key.
3. Click Diagnostic.
4. Highlight a report.
5. Press the Menu key.
225
6. Click View Report.
Submit a diagnostic report
1. In the device options, click Status.
2. Press the Menu key.
3. Click Diagnostic.
4. Highlight a report.
5. Press the Menu key.
6. Click Email Report or PIN Report.
Delete a diagnostic report
1. In the device options, click Status.
2. Press the Menu key.
3. Click Diagnostic.
4. Highlight a report.
5. Press the Menu key.
6. Click Delete Report or Delete All .
Set the default recipient for diagnostic reports
If you set the default recipient, your BlackBerry® device sends all reports that you submit to that
recipient. If you want to specify a recipient each time that you submit a report, do not set the default
recipient.
1. In the device options, click Status.
2. Press the Menu key.
3. Click Diagnostic.
4. Press the Menu key.
5. Click Options.
6. Type default recipient contact information.
7. Press the Menu key.
8. Click Save.
View the version number of the BlackBerry Device Software on your
device
1. In the device options, click About.
To return to the device options, press the Escape key twice.
I cannot submit a diagnostic report
Try performing the following actions:
• If you had a problem running the report, try to run the report again. In a report, press the
Menu key. Click Repeat All Steps.
• If you had a problem sending a report through email, try to send the report to a PIN. Likewise, if
you tried to send the report to a PIN, try sending the report to an email address.
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Legal notice
©2006 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related
marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research
In Motion, BlackBerry, 'Always On, Always Connected' and the 'envelope in motion' symbol are
registered with the U.S. Patent and Trademark Office and may be pending or registered in other
countries.
Adobe and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in
the United States and/or other countries. The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by Research In Motion is under license. IBM, Lotus,
Domino, and Lotus Notes are either registered trademarks or trademarks of International Business
Machines Corporation in the United States, other countries, or both. JavaScript is either a registered
trademark or trademark of Sun Microsystems, Inc. in the United States or other countries. Microsoft,
Outlook, PowerPoint, and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. Novell and GroupWise are either registered
trademarks or trademarks of Novell, Inc., in the United States and other countries. PGP is either a
registered trademark or trademark of PGP Corporation in the United States and other countries. vCard
and vCalendar are either registered trademarks or trademarks of the Internet Mail Consortium. All other
brands, product names, company names, trademarks, and service marks are the properties of their
respective owners.
The BlackBerry device and/or associated software are protected by copyright, international treaties, and
various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694;
6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in
various countries around the world. Visit www.rim.com/patents for a list of RIM [as hereinafter defined]
patents.
This document is provided 'as is' and Research In Motion Limited and its affiliated companies ('RIM')
assume no responsibility for any typographical, technical, or other inaccuracies in this document. In
order to protect RIM proprietary and confidential information and/or trade secrets, this document may
describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically
change information that is contained in this document; however, RIM makes no commitment to provide
any such changes, updates, enhancements, or other additions to this document to you in a timely
manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS,
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MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE
OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN).
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DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST
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227
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BlackBerry 8100 Model Number: RBE4xGW
Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada
Research In Motion UK Limited
Centrum House, 36 Station Road
Egham, Surrey TW20 9Lf
United Kingdom
Published in Canada
Part number: 9244878
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