BlackBerry RFE70UW GSM/EDGE 850/900/1800/1900, WCDMA/HSDPA Bands (FDD II, IV, V), BT, 802.11 (b/g/n), FM Receiver, GPS Wireless Handset User Manual Temp Confid pt1
BlackBerry Limited GSM/EDGE 850/900/1800/1900, WCDMA/HSDPA Bands (FDD II, IV, V), BT, 802.11 (b/g/n), FM Receiver, GPS Wireless Handset Temp Confid pt1
Contents
- 1. User Manual (Safety and Product Information)
- 2. User Manual pt1
- 3. User Manual pt2
User Manual pt1
BlackBerry Curve 9315 Smartphone
Version: 7.1
User Guide
Published: 2012-08-09
SWD-20120809100741193
Contents
Quick Help ................................................................................................................................................... 9
Getting started: Your smartphone ................................................................................................................. 9
Popular topics ............................................................................................................................................ 28
Popular tips ................................................................................................................................................ 33
Common troubleshooting ........................................................................................................................... 41
Tips and shortcuts ...................................................................................................................................... 46
Tips: Doing things quickly ........................................................................................................................... 46
Tips: Extending battery life .......................................................................................................................... 47
Tips: Finding apps ...................................................................................................................................... 48
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 49
Tips: Freeing space to optimize your smartphone's performance ................................................................. 50
Tips: Updating your software ...................................................................................................................... 51
Tips: Keeping your information safe ............................................................................................................ 51
Tips: Managing indicators ........................................................................................................................... 52
Shortcuts: Phone ........................................................................................................................................ 53
Shortcuts: Messages .................................................................................................................................. 54
Shortcuts: Files and attachments ................................................................................................................ 55
Shortcuts: Typing with the physical keyboard .............................................................................................. 56
Shortcuts: Media ........................................................................................................................................ 57
Shortcuts: Browser ..................................................................................................................................... 58
Shortcuts: Search ....................................................................................................................................... 59
Shortcuts: Maps ......................................................................................................................................... 60
Shortcuts: Calendar .................................................................................................................................... 60
Troubleshooting: Shortcuts ......................................................................................................................... 61
Phone ........................................................................................................................................................ 62
How to: Phone ............................................................................................................................................ 62
Troubleshooting: Phone .............................................................................................................................. 81
Voice commands ........................................................................................................................................ 85
How to: Voice commands ........................................................................................................................... 85
Troubleshooting: Voice commands ............................................................................................................. 87
Messages ................................................................................................................................................... 89
How to: Messages application .................................................................................................................... 89
Troubleshooting: Messages application .................................................................................................... 125
Files and attachments .............................................................................................................................. 131
How to: Files ............................................................................................................................................ 131
Troubleshooting: Files .............................................................................................................................. 138
Media ...................................................................................................................................................... 139
How to: Media .......................................................................................................................................... 139
Troubleshooting: Media ............................................................................................................................ 157
Ring tones, sounds, and alerts .................................................................................................................. 161
How to: Ring tones, sounds, and alerts ...................................................................................................... 161
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 165
Browser ................................................................................................................................................... 166
How to: Browser ....................................................................................................................................... 166
Tips: Browser ........................................................................................................................................... 179
Troubleshooting: Browser ......................................................................................................................... 181
Calendar .................................................................................................................................................. 182
How to: Calendar ...................................................................................................................................... 182
Tips: Calendar .......................................................................................................................................... 191
Troubleshooting: Calendar ....................................................................................................................... 192
Contacts .................................................................................................................................................. 194
How to: Contacts ...................................................................................................................................... 194
Troubleshooting: Contacts ........................................................................................................................ 204
Clock ....................................................................................................................................................... 205
How to: Clock ........................................................................................................................................... 205
Troubleshooting: Clock ............................................................................................................................. 209
Tasks and memos .................................................................................................................................... 210
Create a task or memo .............................................................................................................................. 210
Send a task or memo ................................................................................................................................ 210
Change or delete a task or memo .............................................................................................................. 210
Change the status of a task ....................................................................................................................... 211
Hide completed tasks ............................................................................................................................... 211
Show tasks in the calendar ....................................................................................................................... 211
Synchronizing tasks and memos ............................................................................................................... 212
About categories ...................................................................................................................................... 214
Categorize a contact, task, or memo ......................................................................................................... 214
Create a category for contacts, tasks, or memos ....................................................................................... 214
Turn off the prompt that appears before you delete items .......................................................................... 215
Typing ...................................................................................................................................................... 216
How to: Typing ......................................................................................................................................... 216
Troubleshooting: Typing ........................................................................................................................... 223
Keyboard ................................................................................................................................................. 224
How to: Keyboard ..................................................................................................................................... 224
Language ................................................................................................................................................. 227
How to: Language .................................................................................................................................... 227
Troubleshooting: Language ...................................................................................................................... 229
Screen display .......................................................................................................................................... 230
How to: Screen display ............................................................................................................................. 230
Troubleshooting: Screen display ............................................................................................................... 234
GPS technology ........................................................................................................................................ 235
How to: GPS technology ........................................................................................................................... 235
Troubleshooting: GPS technology ............................................................................................................. 237
Maps ....................................................................................................................................................... 238
How to: Maps ........................................................................................................................................... 238
Personalize: Maps .................................................................................................................................... 242
Troubleshooting: Maps ............................................................................................................................. 244
Applications ............................................................................................................................................. 245
How to: Applications ................................................................................................................................ 245
Troubleshooting: Applications .................................................................................................................. 247
BlackBerry ID ........................................................................................................................................... 251
How to: BlackBerry ID .............................................................................................................................. 251
BlackBerry Device Software ...................................................................................................................... 253
How to: BlackBerry Device Software ......................................................................................................... 253
Troubleshooting: BlackBerry Device Software ........................................................................................... 255
Manage Connections ................................................................................................................................ 257
Mobile network ........................................................................................................................................ 257
Wi-Fi technology ....................................................................................................................................... 263
Mobile Hotspot mode ............................................................................................................................... 273
How to: Mobile Hotspot mode ................................................................................................................... 273
Troubleshooting: Mobile Hotspot mode .................................................................................................... 276
Bluetooth technology ............................................................................................................................... 277
How to: Bluetooth technology ................................................................................................................... 277
Troubleshooting: Bluetooth technology ..................................................................................................... 285
Media server ............................................................................................................................................ 288
How to: Media server ................................................................................................................................ 288
Smart accessories .................................................................................................................................... 290
About the Smart Accessories application .................................................................................................. 290
Set up a new dock .................................................................................................................................... 290
Change a dock profile ............................................................................................................................... 291
Delete a saved dock profile ....................................................................................................................... 291
Power and battery .................................................................................................................................... 292
How to: Power and battery ........................................................................................................................ 292
Troubleshooting: Power and battery .......................................................................................................... 296
Storage space and media cards ................................................................................................................ 297
How to: Storage space and media cards ................................................................................................... 297
Troubleshooting: Storage space and media cards ..................................................................................... 303
Search ..................................................................................................................................................... 305
How to: Search ......................................................................................................................................... 305
Troubleshooting: Search ........................................................................................................................... 309
Security ................................................................................................................................................... 311
How to: Security ....................................................................................................................................... 311
Troubleshooting: Security ......................................................................................................................... 341
Service books and diagnostic reports ........................................................................................................ 344
Run, view, send, or delete a diagnostic report ........................................................................................... 344
Accept, delete, or restore a service book ................................................................................................... 344
Set a default recipient for diagnostic reports ............................................................................................. 345
Find your smartphone model number and version of the BlackBerry Device Software ................................ 345
I can't run or submit a diagnostic report .................................................................................................... 345
Synchronization ....................................................................................................................................... 347
How to: Synchronization ........................................................................................................................... 347
Troubleshooting: Synchronization ............................................................................................................. 350
Accessibility options ................................................................................................................................. 352
How to: Accessibility ................................................................................................................................ 352
Calculator ................................................................................................................................................ 362
Use the calculator .................................................................................................................................... 362
Convert a measurement ........................................................................................................................... 362
Glossary ................................................................................................................................................... 363
Legal notice ............................................................................................................................................. 365
Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
Your BlackBerry smartphone at a glance
Inserting the SIM card, media card, and battery
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Remove the battery door
Insert the SIM card
Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your
smartphone.
Slide the SIM card into the slot.
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Insert the media card
The media card is optional. If a media card is included, it might already be inserted.
Insert the battery
New in BlackBerry 7.1
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
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Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls
over the Wi-Fi network. For more information, see Wi-Fi calling.
Mobile Hotspot mode
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled
devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
FM Radio
You can use the FM Radio app to listen to radio stations on your smartphone. You can scan for stations, create favorite
stations, and you can listen to the radio using a wired headset or the speakerphone. For more information, see FM Radio.
Parental Controls
Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are
used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are
available. For more information, see Turn on Parental Controls.
Public warning messages
If your wireless service provider or organization uses a public warning system, you can receive public warning messages,
such as weather warnings or amber alert messages, on your smartphone. For more information, see Public warning
systems.
New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you
create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with
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BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you
downloaded when you switch smartphones. For more information, see BlackBerry ID.
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on
your smartphone and on the Internet. For more information, see Search for an item using voice enabled search.
Home screen customization
Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all
panels. For more information, see Show or hide a home screen panel and Show, hide, or find an application icon.
Touch-free call answering
You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset!
Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how
you answer calls with a headset.
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file.
Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received
contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth
technology.
Picture enhancements
When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.
Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were
taken.
You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information,
see Change your slide show options.
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About switching BlackBerry smartphones
When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer
data, and compatible third-party applications, can be transferred to your new smartphone.
The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are
available from the Device Switch option in the Setup application.
A Switch Smartphones user guide is available at docs.blackberry.com.
Depending on your wireless service provider, this feature might not be available.
Related information
Visit the Setup application, 14
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports
BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront
and keep apps you downloaded when you switch smartphones.
You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry
smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new
tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the
same BlackBerry ID.
If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that
supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.
Related information
About downloading apps with the BlackBerry App World, 29
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry
smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and
social networking accounts. The Setup application should appear automatically the first time that you turn on your
smartphone.
1. If the Setup application does not appear automatically, on the home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
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Important keys
Keys on the front of your BlackBerry smartphone
Trackpad • Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
Menu • Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
Escape • Return to the previous screen.
• Close the menu.
Send • Make a call.
• Answer a call.
End/Power • End a call.
• Return to the home screen.
• Press and hold to turn on or turn off your BlackBerry smartphone.
Keys on the top of your smartphone
Lock Lock your keyboard.
Keys on the right side of your smartphone
Volume/Mute • Press the top and bottom keys to change the volume.
• Press and hold the top or bottom key to play the next or previous
media file.
• Before you take a picture or record a video, press the top or
bottom key to zoom in or out.
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Keys on the right side of your smartphone
• Press the middle key to mute a call or mute the volume.
Right convenience key • If supported, open the camera. To take a picture, press the
convenience key again.
• You can also customize this key.
Keys on the left side of your smartphone
Left convenience key • If supported, press to open BBM.
• You can also customize this key.
Keyboard
Shift Capitalize letters.
Alt Type the alternate character on a key.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Flashing LED color descriptions
The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.
Flashing LED color Description
Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.
Blue Indicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn
off this notification.
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Flashing LED color Description
Red Indicates that you have received a new message. The LED also flashes when your smartphone
accesses data on a smart card. You can turn on or turn off this notification. You can also change the
LED color for ring tones, message notifications, event reminders, and other application notifications
using the sound and alert profiles.
Amber Indicates that the battery power level has dropped to low and needs to be charged. You can't turn
on or turn off this notification. The amber LED flashes when your smartphone is turned off and
charging, this indicator changes to solid green when the battery is fully charged.
Related information
Turn on flashing LED notification for wireless coverage, 233
Turn off or turn on the Bluetooth connection notification, 283
Icons
Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial
view of the home screen displays icons for only some of the available applications. To view more application icons on the
home screen, click All.
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might
not be available. You might be able to download some applications from the BlackBerry App World storefront.
To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon
Guide.
Setup
Setup Enterprise Activation
Activate a work email account using the
BlackBerry Enterprise Server.
Options
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Power and lock
Password Lock Power Off
Messages
Messages Saved Messages
Added email address Added work email address
Text Messages
Instant messaging
Instant Messaging folder
Some applications might appear in this folder
including applications that you download.
BBM
Windows Live Messenger for BlackBerry
smartphones AOL Instant Messenger Service for BlackBerry
smartphones
Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones
Applications
Browser Manage Connections
Maps Help
Password Keeper Voice Dialing
Applications folder
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Some applications might appear in this folder,
including applications that you download.
Media
Media folder Videos
Pictures Music
Ring Tones Voice Notes
Camera Video Camera
Voice Notes Recorder Podcasts
Personal organizer
Contacts Calendar
Tasks MemoPad
Clock Calculator
Files
Documents To Go Files
Social networking and mobile purchasing
BlackBerry App World Social Feeds
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Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones
BlackBerry Device Software update
A software update for the BlackBerry Device
Software is available. A software update for the BlackBerry Device
Software is being downloaded.
A software update for the BlackBerry Device
Software is ready to be installed. A software update for the BlackBerry Device
Software is stopped.
Sounds and alerts
Normal profile Phone Calls Only profile
Loud profile Custom profile
Medium profile Silent profile
Vibrate Only profile All Alerts Off profile
Games
Games folder
Some applications might appear in this folder,
including applications that you download.
BrickBreaker
Word Mole
Home screen icons
These icons are status indicators that appear at the top of the home screen.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
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New item
To clear this icon, open each item that has this
indicator.
Update is available in the BlackBerry App World
storefront
Sending data New item in the Social Feeds application
Receiving data System is busy
New BBM item
To clear this icon, open each chat that has this
icon.
New BBM Groups item
Roaming Unread message count
Alarm is set Missed call count
Calendar reminder count Bluetooth technology is turned on
Wi-Fi technology is turned on
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
Unread message New BBM item
To clear this indicator, open each chat that has
this indicator.
Read message BBM chat is open
Draft message New BBM Groups item
Filed message New RSS item
Message with an attachment Message is being sent
Message is high priority Message has not been sent
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Text message with an attachment Message has been sent
Text message Message has been delivered
Message has been read
Battery power level icons
These icons appear at the top of the home screen and at the top of the screen in some applications.
Full battery Battery is charging
Low battery
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock) Multi-tap mode
NUM lock (number lock) Current input language
Alt mode
Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call Received call
Placed call Voice mail message
Calendar icons
These icons appear when you highlight a calendar entry.
Event reminder Recurring appointment
Meeting reminder Exception for recurring appointment
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Notes
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures Geotagging is turned on
Geotagging is turned off Take another picture
Flash is turned on Flash is turned off
Automatic flash mode Scene mode
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording Pause recording
Send video Rename video
Delete video
Your Home screen
Home screen at a glance
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Use a picture as your smartphone wallpaper
1. On the home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related information
My display changed, 234
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications,
files, podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2. Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3. Click Add.
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Show or hide a home screen panel
1. On the home screen, press the key > Manage Panels.
2. Select or clear the checkbox for each panel.
3. Press the key > Save.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry
Device Software updates.
On the home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels,
you can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.
• To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press
the key > Hide.
• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates.
Press the key > Show All.
Related information
My display changed, 234
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application
folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
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1. On the home screen, press the key > Options.
2. Change the Downloads Folder field.
3. Press the key > Save.
Change themes
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed, 234
Set the number of icons that appear on the home screen
1. On the home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
4. Press the key > Save.
Change what happens when you type on the Home screen
Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open
applications.
1. On the Home screen, press the key > Options.
• To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by
Typing field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2. Press the key > Save.
Add a message that appears when your smartphone is locked
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4. Press the key > Save.
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Related information
Lock or unlock your smartphone, 32
Feature availability
The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model
Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone
model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
Wireless service plan and wireless service provider
You must purchase or change your wireless service plan through your wireless service provider. Features such as text
messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.
A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text
messages. A wireless service plan with data is required for you to use the browser service and instant messaging
applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps
you can download and how you can download them.
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send
and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with
the BlackBerry Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise
Server. Your administrator might set options that determine the features and settings that are available on your
smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in
the security options on your smartphone.
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Wireless network
The wireless network that your smartphone is connected to might affect the availability of some features. Depending on
your wireless service provider and available roaming options, different wireless networks are available. Some wireless
networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact
your wireless service provider.
Region
Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront.
You might also be able to download apps from a webpage or an application. The availability of certain apps varies by
region.
Related information
Find more information, 28
BlackBerry Device Software, 253
Check which wireless networks your smartphone connects to, 257
Find more information
•Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help
on the home screen or in an application menu.
•www.blackberry.com/support: Find the BlackBerry Answers tool, the BlackBerry Support Community Forums, and
more.
•www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
•Your wireless service provider website: Find information about your wireless network or wireless service plan.
Popular topics
BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
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3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a
confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email
accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
smartphone with your work email account using the BlackBerry Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email
address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually, 93
Change options for your personal email account, 93
Add or change your email signature
Before you begin: Depending on your wireless service plan, this feature might not be supported.
1. On the home screen, click the Messages icon.
2. Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears,
place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4. Press the key > Save.
Your signature is added to your email after you send it.
About downloading apps with the BlackBerry App
World
With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps,
personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your
smartphone over the wireless network.
If you don't already have the BlackBerry App World on your smartphone, you can download it at
www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the
BlackBerry App World icon. Press the key > Help.
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Depending on your wireless service provider and region, you might have the option to add or update apps using the
BlackBerry App World storefront. You might also be able to download apps from a webpage (try visiting
mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might
apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.
Related information
About BlackBerry ID, 14
Transfer files to and from your smartphone
1. Connect your BlackBerry smartphone to the computer using a USB cable.
2. In the dialog box that appears on your smartphone, select one of the following file transfer options:
• If you want to transfer most types of files, click USB Drive.
• If you want to synchronize media files that are protected with DRM, click Sync Media.
3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.
4. On your computer, do one of the following:
• Drag a file from a location on your computer to a folder on your smartphone.
• Drag a file from a folder on your smartphone to a location on your computer.
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
Related information
About transferring and synchronizing files, 142
About using your smartphone as a tethered modem
Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your
BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access
the Internet on a laptop or tablet.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a
USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry
PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging
applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered
Internet connection.
For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop
Software.
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Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the key > SIM Phone Book.
2. Press the key > Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already
appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,
LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related information
I can't change the number of times that my smartphone rings, 83
Add or delete a contact alert, 163
Add or delete a custom sound profile, 162
Icons for sound and alert profiles, 161
View a location on a map
1. On the home screen, click the Maps icon.
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2. Press the key > Find a Location.
• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the
information for the point of interest. Highlight the point of interest.
• To view a new location, in the Find an address field, type an address. Highlight the location.
• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact
information.
• To view a favorite location, in the Favorites section, highlight the location.
3. Press the key > View on Map.
If you are viewing a location other than your current location, to get directions to this location from your current location,
press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired
with a Bluetooth enabled GPS receiver to perform this task.
Lock or unlock your smartphone
You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone
password, you can also lock your smartphone with a password.
Do one of the following:
• To lock the keyboard, press the key on the top of your smartphone.
• To unlock the keyboard, press the key again.
• To lock your smartphone with a password, on the home screen or in a folder, click the icon.
• To unlock your smartphone, enter your password.
Related information
Set or change your smartphone password, 312
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on airplane mode, click All Off.
• To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options, 259
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Turn on, turn off, or check the status of a network connection, 257
Popular tips
Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
Look in a folder on your home screen. Some apps are located in folders on your home screen.
Click a folder to see what apps are inside.
Make all hidden apps visible on the home screen. On the home screen, press the key > Show All
Icons. To unhide an app, highlight it and then press the
key > Unhide Icon. If the icon is hidden in other
panels, you can unhide the icon in all panels, or in the
current panel only. If Show All Icons does not appear in the
menu, there are no apps hidden from view.
Search for an app. On the home screen, start typing the app name.
Verify that an app is installed. On the home screen or in a folder, click the Options icon.
Click Device > Application Management. If the app is
listed, it is installed on your BlackBerry smartphone.
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they
inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons,
new content within apps, and at the top of the Home screen.
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then
click the Icon Guide.
Remove the new item indicator . Open each item that has this indicator. For example, to
remove it from the Messages icon, click the icon.
Remove the unopened message indicator . In the Messages app, do one or more of the following:
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• Open all of your messages by clicking on them. If you
can't find all of your unread messages in your inbox,
look in your messages folders.
• Mark a message as read. Highlight a message. Press
the key > Mark Read.
• Mark all messages that are prior to a date as read.
Highlight a date field. Press the key > Mark Prior
Read.
Identify an indicator. • You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To
see a complete list of applications on your BlackBerry
smartphone and their icons, on the Home screen or in a
folder, click the Options icon. Click Device >
Application Management.
Tips: Updating your software
Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly
create and save a backup file on your computer, especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an
unforeseen issue.
Check to see if there is updated BlackBerry Device
Software that you can download over the network.
Depending on your smartphone model, this feature might
not be supported. On the home screen or in a folder, click
the Options icon. Click Device > Software Updates.
Update your BlackBerry Device Software from your
computer.
On your computer, visit www.blackberry.com/update. Click
Check for Updates. Connect your smartphone to your
computer.
Set your BlackBerry Desktop Software to check for updates
automatically.
For instructions, see the Help in BlackBerry Desktop
Software.
Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
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Access popular options such as setting the alarm, viewing
notifications, and turning on or turning off network
connections.
Highlight and click the areas at the top of the home screen.
See all the apps and folders on the Home screen, or
minimize the panel and view the wallpaper.
On the navigation bar, click All.
Switch to another app. Press and hold the key. Click an app.
Note: The other app might still be running in the
background.
Open an app with a convenience key. Press a convenience key on the side of your BlackBerry
smartphone.
Note: You can customize which app a convenience key
opens.
Use pop-up menus. Pop-up menus provide common available actions, and
appear in the center of the screen. For example, you can
use the pop-up menu in a message to file, forward, or reply
to the message. To open a pop-up menu, press and hold
the trackpad. To select a command, click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent
panels.
On the home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press
the key > Mark as Favorite.
Change options for the home screen such as the wallpaper. On the home screen, press the key > Options.
Related information
Change what happens when you type on the Home screen, 26
Assign an application to a convenience key, 224
Keep an application running in the background and switch to another application, 245
Tips: Extending battery life
Close apps when you're finished with them. In an app, press the key and click Close or Exit.
Turn on battery saving mode. On the home screen or in a folder, click the Options icon.
Click Device > Battery Saving Mode. Select the Turn on
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Battery Saving Mode when battery power level is low
checkbox.
Turn off network connections you aren't using. On the home screen, click the connections area at the top
of the screen, or click the Manage Connections icon. Click
a network connection to clear the checkbox.
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi
when you're in an area with reduced wireless coverage.
On the home screen, click the connections area at the top
of the screen, or click the Manage Connections icon.
Select the Wi-Fi checkbox.
Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon.
Click Device > Auto On/Off.
Close browser tabs you aren't using. In the browser, press the key > Tabs. Highlight a
tab and click the icon.
Turn off location-based services when you're not using them. On the home screen or in a folder, click the Options icon.
Click Device > Location Settings. Turn off any options
you're not using.
Set backlighting to remain on for a shorter period of time,
and lower its brightness.
On the home screen or in a folder, click the Options icon.
Click Display > Screen Display.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone.
On the home screen, click your Sound and Alert Profiles
icon. Click Change Sounds and Alerts.
Delete the previous text from a reply message. When you are replying to a message, press the key
> Delete Original Text.
Change how often podcast or social feed applications refresh
content.
Your podcast and social feed applications periodically
refresh content. In some of these applications, you can
reduce how often the content refreshes. For more
information, see the Help in the application.
If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash
icon at the bottom of the screen until the flash off
indicator appears.
Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean
the metal contacts on the battery and the smartphone.
Check for Device Software updates. Click the Options icon > Device > Software Updates.
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Tips: Freeing space for your music, pictures, videos,
and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and
documents.
On the home screen, click the Media icon. Press the
key > Memory Use.
Delete unneeded files. On the home screen or in a folder, click the Files icon. Find
and highlight a file. Press the key > Delete.
Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media
icon > Video Camera icon. Press the key > Options.
Change the Image Size or Video Format field.
Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media
icon > Video Camera icon. Press the key > Options.
In the Storage section, change the Store Pictures or Store
Videos field.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file, 134
Change the size of pictures that you take, 151
View the amount of available storage space on your smartphone, 303
Change how long your smartphone stores calendar entries, 189
Keep an application running in the background and switch to another application, 245
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised,
such as avoiding leaving your smartphone unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
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Set a smartphone password. On the home screen or in a folder, click the Options icon.
Click Security > Password.
Encrypt contacts and files. On the home screen or in a folder, click the Options icon.
Click Security > Encryption.
Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your
smartphone data to your computer. To download the
BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
Back up your smartphone data to a media card. On the home screen, click the Setup icon. In the Setup
section, click Device Switch > Save Data.
Related information
Turn on encryption, 302
Set or change your smartphone password, 312
Shortcuts: Phone
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring tone From the home screen, press the key. Press the
key > Phone Ring Tones.
Check your voice mail Press and hold 1.
Set up a speed dial for a contact From the home screen or in the Phone application, press
and hold the key that you would like to assign speed dial to.
Add an extension to a phone number Press the key and X. Type the extension number.
Type a letter in a phone number field Press the key and the letter key.
Insert a plus sign (+) when typing a phone number Press O.
Turn on or turn off the speakerphone during a call Press the key on the keyboard.
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number From the home screen, press the key. Click your
phone number at the top of the screen. Click a phone
number.
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Shortcuts: Typing with the physical keyboard
Depending on the typing input language that you're using, some shortcuts might not be available.
Insert a period (.) Press the key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field Press the key.
Capitalize a letter Press and hold the letter key until the capitalized letter
appears.
Turn on CAPS lock Press the key and the Right key. To turn off
CAPS lock, press the Left or Right key.
Type a symbol Press the key. Type the letter that appears below the
symbol.
Type the alternate character on a key Press the key and the character key.
Type an accented or special character Press and hold the letter key and, on the trackpad, slide
your finger left or right. For example, to type ü, press and
hold U and slide your finger left until ü appears. Release the
letter key when the accented or special character appears.
Type a number in a text field Press and hold the key and press the number key.
Type a number in a number field Press a number key. You don't need to press the
key.
Turn on NUM lock Press the key and the Left key. To turn off
NUM lock, press the Left or Right key.
Highlight a line of text Press the Left or Right key and, on the trackpad,
slide your finger up or down.
Highlight text character by character Press the Left or Right key and, on the trackpad,
slide your finger left or right.
Cut highlighted text Press the Left or Right key and the key.
Copy highlighted text Press the key and click the trackpad.
Paste text Press the Left or Right key and click the trackpad.
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Shortcuts: Media
Depending on the typing input language that you're using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry
smartphone.
Resume playing an audio or video file Press the Mute key again.
Play the next audio file Press and hold the Volume Up key on the right side of your
smartphone.
Play the previous audio file Press and hold the Volume Down key on the right side of
your smartphone.
Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns
on.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
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Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Right Convenience key on the side of your
smartphone.
Common troubleshooting
I can't make or receive calls
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your
fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number,
including the country code and area code, for your contact.
• If you're not receiving calls, verify that call blocking and call forwarding are turned off.
• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone
number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your smartphone, verify that the phone number that you want
to make calls from and receive calls to is set as your active phone number.
• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned
on.
• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry
Mobile Voice System. From the home screen, press the key. Press the key. Click Options. Click
BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if
the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and
then try again.
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry
MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that
call forwarding is turned off.
Related information
Fixed dialing and smart dialing, 70
Call waiting, call forwarding, and call blocking, 68
Switch the active phone number, 76
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I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area,
you should receive messages when you return to a wireless coverage area.
• Reset your smartphone. Connect to the network and try again.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in
the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry
Internet Service. If you haven't received an activation message (the message might take a short period of time to
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the home
screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key > Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder,
that you want to receive email from.
• Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter, 101
I can't send messages
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone
number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in
the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry
Internet Service. If you haven't received an activation message (the message might take a short period of time to
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the home
screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key > Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
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Related information
Generate an encryption key, 319
Change or delete a contact, 195
Turn on or turn off data service or set roaming options, 259
Options for email filters, 100
Resend a message, 96
Wireless coverage indicators, 261
Turn on, turn off, or check the status of a network connection, 257
Resend a message, 96
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise
Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do
this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you
delete your smartphone data, you might also delete the data on your media card. For more information, contact your
administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone isn't ringing or vibrating when I
receive a call or message
Try the following actions:
• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds
and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set
to Silent and that the Vibration field isn't set to Off.
The screen turns off
When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You
can change the length of time that the backlight stays on when you aren't touching your smartphone.
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To turn on the screen, click the trackpad or press a key.
Related information
Set options for backlighting, 230
Email messages aren't reconciling over the wireless
network
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless
network
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks
application, and MemoPad.
• If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software.
For more information, see the Help in the BlackBerry Desktop Software.
I can't pair with a Bluetooth enabled device
Try the following actions:
• Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth
enabled device.
• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone
discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone
discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage
Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.
Bluetooth enabled devices can detect your smartphone for 2 minutes.
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• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the
home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click
Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the >
Devices Properties. Clear the Encryption checkbox. Press the key > Save.
Related information
Make your smartphone discoverable, 280
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the
amount of time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 141
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Tips and shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Access popular options such as setting the alarm, viewing
notifications, and turning on or turning off network
connections.
Highlight and click the areas at the top of the home screen.
See all the apps and folders on the Home screen, or
minimize the panel and view the wallpaper.
On the navigation bar, click All.
Switch to another app. Press and hold the key. Click an app.
Note: The other app might still be running in the
background.
Open an app with a convenience key. Press a convenience key on the side of your BlackBerry
smartphone.
Note: You can customize which app a convenience key
opens.
Use pop-up menus. Pop-up menus provide common available actions, and
appear in the center of the screen. For example, you can
use the pop-up menu in a message to file, forward, or reply
to the message. To open a pop-up menu, press and hold
the trackpad. To select a command, click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent
panels.
On the home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press
the key > Mark as Favorite.
Change options for the home screen such as the wallpaper. On the home screen, press the key > Options.
Related information
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Change what happens when you type on the Home screen, 26
Assign an application to a convenience key, 224
Keep an application running in the background and switch to another application, 245
Tips: Extending battery life
Close apps when you're finished with them. In an app, press the key and click Close or Exit.
Turn on battery saving mode. On the home screen or in a folder, click the Options icon.
Click Device > Battery Saving Mode. Select the Turn on
Battery Saving Mode when battery power level is low
checkbox.
Turn off network connections you aren't using. On the home screen, click the connections area at the top
of the screen, or click the Manage Connections icon. Click
a network connection to clear the checkbox.
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi
when you're in an area with reduced wireless coverage.
On the home screen, click the connections area at the top
of the screen, or click the Manage Connections icon.
Select the Wi-Fi checkbox.
Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon.
Click Device > Auto On/Off.
Close browser tabs you aren't using. In the browser, press the key > Tabs. Highlight a
tab and click the icon.
Turn off location-based services when you're not using them. On the home screen or in a folder, click the Options icon.
Click Device > Location Settings. Turn off any options
you're not using.
Set backlighting to remain on for a shorter period of time,
and lower its brightness.
On the home screen or in a folder, click the Options icon.
Click Display > Screen Display.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone.
On the home screen, click your Sound and Alert Profiles
icon. Click Change Sounds and Alerts.
Delete the previous text from a reply message. When you are replying to a message, press the key
> Delete Original Text.
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Change how often podcast or social feed applications refresh
content.
Your podcast and social feed applications periodically
refresh content. In some of these applications, you can
reduce how often the content refreshes. For more
information, see the Help in the application.
If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash
icon at the bottom of the screen until the flash off
indicator appears.
Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean
the metal contacts on the battery and the smartphone.
Check for Device Software updates. Click the Options icon > Device > Software Updates.
Tips: Finding apps
Look in a folder on your home screen. Some apps are located in folders on your home screen.
Click a folder to see what apps are inside.
Make all hidden apps visible on the home screen. On the home screen, press the key > Show All
Icons. To unhide an app, highlight it and then press the
key > Unhide Icon. If the icon is hidden in other
panels, you can unhide the icon in all panels, or in the
current panel only. If Show All Icons does not appear in the
menu, there are no apps hidden from view.
Search for an app. On the home screen, start typing the app name.
Verify that an app is installed. On the home screen or in a folder, click the Options icon.
Click Device > Application Management. If the app is
listed, it is installed on your BlackBerry smartphone.
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Tips: Freeing space for your music,
pictures, videos, and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and
documents.
On the home screen, click the Media icon. Press the
key > Memory Use.
Delete unneeded files. On the home screen or in a folder, click the Files icon. Find
and highlight a file. Press the key > Delete.
Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media
icon > Video Camera icon. Press the key > Options.
Change the Image Size or Video Format field.
Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media
icon > Video Camera icon. Press the key > Options.
In the Storage section, change the Store Pictures or Store
Videos field.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file, 134
Change the size of pictures that you take, 151
View the amount of available storage space on your smartphone, 303
Change how long your smartphone stores calendar entries, 189
Keep an application running in the background and switch to another application, 245
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Tips: Freeing space to optimize your
smartphone's performance
Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your
smartphone processes are unusually slow, try any of the following:
Close any apps you're not using. Press and hold the key until the application switcher
appears. Click an application icon. Press the key >
Close or Exit.
Check how much free application storage you have. On the home screen or in a folder, click the Options icon.
Click Device > Storage.
Identify and delete applications and themes you don't
need.
On the home screen or in a folder, click the Options icon.
Click Device > Application Management. To view the
details about your smartphone's memory and CPU usage,
slide your finger on the trackpad right or left. To delete an
application or theme, click an item. Click Delete.
Delete languages you don't use. On the home screen or in a folder, click the Setup icon.
Click Languages and Input Methods.
Delete browsing history and clear the cache. On the home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data
section.
Delete messages. Highlight a message. Press and hold the key. On the
trackpad, slide your finger up or down. Release the
key. Press the key > Delete Messages.
Or, highlight a date. Press the key > Delete Prior.
Reduce the amount of time that your smartphone stores
email messages and calendar entries.
On the home screen, click the Messages icon or Calendar
icon. Press the key > Options.
Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the
key > Options > Email Preferences.
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Receive only the first section of long email messages, and
choose whether to download more.
On the home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Change how long your smartphone stores calendar entries, 189
Delete a language from your smartphone, 227
Tips: Updating your software
Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly
create and save a backup file on your computer, especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an
unforeseen issue.
Check to see if there is updated BlackBerry Device
Software that you can download over the network.
Depending on your smartphone model, this feature might
not be supported. On the home screen or in a folder, click
the Options icon. Click Device > Software Updates.
Update your BlackBerry Device Software from your
computer.
On your computer, visit www.blackberry.com/update. Click
Check for Updates. Connect your smartphone to your
computer.
Set your BlackBerry Desktop Software to check for updates
automatically.
For instructions, see the Help in BlackBerry Desktop
Software.
Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised,
such as avoiding leaving your smartphone unattended.
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Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Set a smartphone password. On the home screen or in a folder, click the Options icon.
Click Security > Password.
Encrypt contacts and files. On the home screen or in a folder, click the Options icon.
Click Security > Encryption.
Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your
smartphone data to your computer. To download the
BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
Back up your smartphone data to a media card. On the home screen, click the Setup icon. In the Setup
section, click Device Switch > Save Data.
Related information
Turn on encryption, 302
Set or change your smartphone password, 312
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they
inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons,
new content within apps, and at the top of the Home screen.
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then
click the Icon Guide.
Remove the new item indicator . Open each item that has this indicator. For example, to
remove it from the Messages icon, click the icon.
Remove the unopened message indicator . In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you
can't find all of your unread messages in your inbox,
look in your messages folders.
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• Mark a message as read. Highlight a message. Press
the key > Mark Read.
• Mark all messages that are prior to a date as read.
Highlight a date field. Press the key > Mark Prior
Read.
Identify an indicator. • You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To
see a complete list of applications on your BlackBerry
smartphone and their icons, on the Home screen or in a
folder, click the Options icon. Click Device >
Application Management.
Shortcuts: Phone
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring tone From the home screen, press the key. Press the
key > Phone Ring Tones.
Check your voice mail Press and hold 1.
Set up a speed dial for a contact From the home screen or in the Phone application, press
and hold the key that you would like to assign speed dial to.
Add an extension to a phone number Press the key and X. Type the extension number.
Type a letter in a phone number field Press the key and the letter key.
Insert a plus sign (+) when typing a phone number Press O.
Turn on or turn off the speakerphone during a call Press the key on the keyboard.
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number From the home screen, press the key. Click your
phone number at the top of the screen. Click a phone
number.
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Shortcuts: Messages
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R
Reply to all in an email or a PIN message Press L
Forward a message Press F
File an email message Press I
View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Move to the next message Press N
Move to the previous message Press P
In your message inbox
Open a message Press the key.
Compose a message from a message inbox Press C
Mark a message as read or unread Press the key and U.
Add a flag to a message Press W
View all flagged messages Press the key and F.
View received messages and received call logs Press the key and I.
View draft and sent messages Press the key and O.
View voice mail messages Press the key and V.
View text messages Press the key and S.
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View call logs Press the key and P.
View all your messages Press the key.
Move around your message inbox
Move up a screen Press the key and the key.
Move down a screen Press the key.
Move to the top of a message inbox Press T
Move to the bottom of a message inbox Press B
Move to the next unread item Press U
Move to the next related message Press J
Move to the previous related message Press K
Shortcuts: Files and attachments
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachment Press F
Move to the last cursor position after closing and reopening
a file or an attachment
Press G
In a spreadsheet
Move to a specific cell Press G
View the content of a cell Press the Space key
Switch worksheets Press V. Click a worksheet.
View or hide columns or rows Press H
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In a presentation
Switch presentation views Press M
Move to the next slide when viewing a presentation in slide
view
Press N
Move to the previous slide when viewing a presentation in
slide view
Press P
Move to the last cursor position after closing and reopening
a presentation that you were viewing in text view or in text
and slide view
Press G
Shortcuts: Typing with the physical
keyboard
Depending on the typing input language that you're using, some shortcuts might not be available.
Insert a period (.) Press the key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field Press the key.
Capitalize a letter Press and hold the letter key until the capitalized letter
appears.
Turn on CAPS lock Press the key and the Right key. To turn off
CAPS lock, press the Left or Right key.
Type a symbol Press the key. Type the letter that appears below the
symbol.
Type the alternate character on a key Press the key and the character key.
Type an accented or special character Press and hold the letter key and, on the trackpad, slide
your finger left or right. For example, to type ü, press and
hold U and slide your finger left until ü appears. Release the
letter key when the accented or special character appears.
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Type a number in a text field Press and hold the key and press the number key.
Type a number in a number field Press a number key. You don't need to press the
key.
Turn on NUM lock Press the key and the Left key. To turn off
NUM lock, press the Left or Right key.
Highlight a line of text Press the Left or Right key and, on the trackpad,
slide your finger up or down.
Highlight text character by character Press the Left or Right key and, on the trackpad,
slide your finger left or right.
Cut highlighted text Press the Left or Right key and the key.
Copy highlighted text Press the key and click the trackpad.
Paste text Press the Left or Right key and click the trackpad.
Shortcuts: Media
Depending on the typing input language that you're using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry
smartphone.
Resume playing an audio or video file Press the Mute key again.
Play the next audio file Press and hold the Volume Up key on the right side of your
smartphone.
Play the previous audio file Press and hold the Volume Down key on the right side of
your smartphone.
Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns
on.
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Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Right Convenience key on the side of your
smartphone.
Shortcuts: Browser
To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input
language that you are using, some shortcuts might not be available.
Insert a period (.) in the address bar Press the key.
Insert a slash mark (/) in the address bar Press the key and the key.
Stop loading a webpage Press the key.
Close the browser Press and hold the key.
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On a webpage
Quickly switch between tabs Press W
Zoom in to a webpage Press I
Zoom out from a webpage Press O
Go to the start page Press G
Return to the browser home page Press H
Open the bookmark folder Press K
Bookmark a webpage Press A
View a list of webpages that you have visited
recently
Press Y
Refresh a webpage Press R
Find text on a webpage Press F. To find the next instance of the text, press V.
Open the browser options Press S
Move around a webpage
Move up a screen Press the key and the key.
Move down a screen Press the key.
Move to the top of a webpage Press T
Move to the bottom of a webpage Press B
Related information
Turn on browser shortcuts, 167
Shortcuts: Search
Depending on the typing input language that you're using, some shortcuts might not be available.
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Search for an item on your BlackBerry
smartphone
Start typing on the home screen.
Search for text in a message Press S
Search for text in a file or an
attachment
Press F
Search for text on a webpage Press F
Search for text in a presentation Press F
Note: You can change what happens when you type on the home screen.
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Related information
Change what happens when you type on the Home screen, 26
Turn on browser shortcuts, 167
Shortcuts: Maps
Depending on the typing input language that you are using, some shortcuts might not be available.
Zoom in to a map Press I
Zoom out from a map Press O
Move to the next direction on a route Press N
Move to the previous direction on a route Press P
Shortcuts: Calendar
Depending on the typing input language that you're using, some shortcuts might not be available. For shortcuts to work in
Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry checkbox.
Schedule an appointment Press C
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Change to Agenda view Press A
Change to Day view Press D
Change to Week view Press W
Change to Month view Press M
Move forward in week, month, or day view Press the key.
Move back in week, month, or day view Press the key and the key.
Move to the current date Press T
Move to a specific date Press G
Troubleshooting: Shortcuts
I can't use a shortcut
Try the following actions:
• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the
typing input language.
• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change an input or display language, 228
Turn on or turn off audio and video shortcuts, 141
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Phone
How to: Phone
Phone at a glance
Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call Received call
Placed call Voice mail message
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Phone basics
Find your phone number
Do one of the following:
• To view your active phone number, from the home screen, press the key. Your phone number appears at the top
of the screen.
• To view a list of your multiple phone numbers, from the home screen, press the key. If your wireless service plan
supports text messaging, the first phone number in the list is the phone number that you use to send and receive text
messages.
Related information
About multiple phone numbers, 75
My phone number appears as Unknown in the Phone application, 83
Make a call
1. Do one of the following:
• If your BlackBerry smartphone is unlocked, press the key.
• If your smartphone is locked and you don't want to unlock it, press the key > Place Call.
2. Type a phone number or contact name.
3. Press the key.
To end the call, press the key.
Related information
Add a pause or a wait to a phone number, 195
Available voice commands, 86
Make a Direct Connect call,
Turn on or turn off dialing from the lock screen, 76
Sort phone numbers or contacts on the phone screen, 76
I can't make or receive calls, 41
Answer or end a call
Press the key.
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To end a call, press the key.
Related information
Change your ring tone, notifiers, reminders, or alerts, 31
I can't make or receive calls, 41
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
During a call, press the key.
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the key > Swap or Flash.
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,
LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related information
I can't change the number of times that my smartphone rings, 83
Add or delete a contact alert, 163
Add or delete a custom sound profile, 162
Icons for sound and alert profiles, 161
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Mute a call
During a call, press the Mute key on the right side of your smartphone.
To turn off mute, press the Mute key again.
Place a call on hold
If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold.
During a call, press the key > Hold.
To resume a call, press the key > Resume.
Turn on the speakerphone
CAUTION: Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can
occur. For more information, see the Safety and Product Information booklet for your smartphone.
During a call, press the key on the keyboard.
To turn off the speakerphone, press the key again.
Dial an extension
1. Press the X key.
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter
on a conventional phone keypad.
• To type a number, press a number key.
•To type a letter, press and hold the key. Press the letter key.
Switch applications during a call
During a call, press the key > Switch Application.
Note: If you switch to a different application and you want to end the call, press the key.
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About using a headset
You can purchase an optional headset to use with your BlackBerry smartphone.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.
Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of
audio or video files.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls and Emergency Callback Mode
If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only
emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is
locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your
smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless
network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network
automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies.
Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or
interference issues.
If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters
Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on
your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In
Emergency Callback Mode, you can't send and receive messages or browse webpages.
If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS
technology to find your approximate location.
Related information
About GPS technology,
Make an emergency call
Do one of the following:
• If your keyboard or BlackBerry smartphone is unlocked, from the home screen, press the key. Type the
emergency number. Press the key.
• If your smartphone is locked with a password, press the key > Emergency. Press the key.
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• If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type the
emergency number. Press the key.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.
• To decrease the volume, press the Volume Down key on the right side of your smartphone.
• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key
again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call,
but they can't hear you.
Related information
Mute a call, 65
Improve sound quality for media files, 140
Amplify the volume using the audio boost feature, 140
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the
volume is.
1. From the home screen, press the key.
2. Press the key > Options > In-call Settings.
3. Change the Default Call Volume field.
4. Press the key > Save.
Improve sound quality during a call
You can't change sound quality when you are using a Bluetooth enabled headset.
1. During a call, press the key > Enhance Call Audio.
2. Select a Boost Bass or Boost Treble option.
Improve sound quality for all calls
You can't change sound quality when you are using a Bluetooth enabled headset.
1. From the home screen, press the key.
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2. Press the key > Options > In-call Settings.
3. Change the Phone Call Audio field or Headset Call Audio field.
4. Press the key > Save.
Speed dial
Set up speed dial for a contact
1. From the home screen, press the key.
2. Press the key > View > Speed Dial List.
3. In the Speed Dial Numbers list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the home screen, a message, or a message inbox, press and
hold the key that you assigned to the contact.
Change the contact that is assigned to a speed dial key
1. From the home screen, press the key.
2. Press the key > View > Speed Dial List.
3. Highlight a contact or phone number.
4. Press the key.
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed
dial key.
• To delete the contact from the Speed Dial Numbers list, click Delete.
Call waiting, call forwarding, and call blocking
Turn on or turn off call waiting
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone
for this service.
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1. From the home screen, press the key.
2. Press the key > Options > Call Waiting.
3. Select or clear the Enabled checkbox.
4. Press the key > Save.
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on
your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new
ones.
For more information, contact your wireless service provider.
Start or stop forwarding calls
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone
for this service.
1. From the home screen, press the key.
2. Press the key > Options > Call Forwarding.
• To forward all calls to a call forwarding number, change the Forward Calls field to Always.
• To forward unanswered calls only, change the Forward Calls field to Customize. Change the If Busy, If No Reply,
and If Not Reachable fields to a call forwarding number.
3. Press the key > Save.
Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.
To stop forwarding calls, change the Forward Calls field to Never.
Add, change, or delete a call forwarding number
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone
for this service.
1. From the home screen, press the key.
2. Press the key > Options > Call Forwarding.
3. Press the key.
• To add a call forwarding number, click New Number. Type a phone number. Press the key on the
keyboard.
• To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit.
Change the phone number. Press the key on the keyboard.
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• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
4. Press the key > Close.
About call blocking
The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also
block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider
must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless
service provider and wireless network, this feature might not be supported.
Block or stop blocking calls
Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service
provider must set up your SIM card for this service and provide you with a call blocking password.
1. From the home screen, press the key.
2. Press the key > Options > Call Blocking.
3. Highlight a call blocking option.
4. Press the key > Enable.
5. Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the key > Disable.
Change the call blocking password
1. From the home screen, press the key.
2. Press the key > Options > Call Blocking.
3. Press the key > Change Password.
Fixed dialing and smart dialing
Depending on your wireless service provider and wireless network, this feature might not be supported.
About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official
emergency access numbers (for example, 911 or 112).
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If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed
dialing list.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM
card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.
Turn on fixed dialing
Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service
provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
1. From the home screen, press the key.
2. Press the key > Options > FDN Phone List.
3. Press the key > Enable FDN Mode.
4. Type your PIN2 code.
5. Press the key on the keyboard.
To turn off fixed dialing, press the key > Disable FDN Mode.
Related information
I can't make or receive calls, 41
Add, change, or delete a contact in your fixed dialing list
Before you begin: To perform this task, your wireless service provider must set up your SIM card for this service and
provide you with a SIM card PIN2 code.
1. From the home screen, press the key.
2. Press the key > Options > FDN Phone List.
• To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and
phone number.
• To change a contact, press the key > Edit. Change the contact information.
• To delete a contact, highlight a contact. Press the key > Delete.
3. Press the key > Save.
About smart dialing
With the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts
application so that you don't have to dial a country code and area code each time that you make a call, unless the country
code or area code are different from the default codes that you set. Some country codes aren't supported by the smart
dialing feature.
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In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so that
you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from
that organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing
out the main phone number for the organization.
Related information
I can't make or receive calls, 41
Set options for dialing extensions
1. From the home screen, press the key.
2. Press the key > Options > Smart Dialing.
3. In the Number field, type the main phone number for an organization.
4. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension.
5. In the Extension Length field, set the default length for extensions.
6. Press the key > Save.
Set the default country code and area code
1. From the home screen, press the key.
2. Press the key > Options > Smart Dialing.
3. Set the Country Code and Area Code fields.
4. If necessary, set the Local Country Code field and International Dialing Digits field.
5. In the National Number Length field, set the default length for phone numbers in your country.
6. Press the key > Save.
Note: When you determine the default length for phone numbers, include your area code and local number, but don't
include your country code or the National Direct Dialing prefix.
Conference calls
About conference calls
You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing
service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on
your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter
the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they
don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number,
you can create a conference call by calling other contacts and joining the calls together.
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Related information
Conference call meetings, 189
Make a conference call
Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be
supported.
If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference
call.
1. During a call, press the key > Add Participant.
2. Type a phone number or highlight a contact.
3. Press the key.
4. During the new call, press the key to join your first contact to the conference call.
5. To join another contact to the call, repeat steps 1 to 4.
Related information
Place a call on hold, 65
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Speak privately with a contact during a conference call
Before you begin: You can perform this task only if you make a conference call by calling other contacts and joining the
calls together, and not if you create a conference call meeting in the calendar of your smartphone.
1. During a conference call, press the key > Split Call.
2. Click a contact.
To return to the conference call, press the key > Join Conference.
Disconnect a contact from a conference call
Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you
create a conference call meeting in the calendar.
1. During a conference call, press the key > Drop Call.
2. Click a contact.
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After you disconnect a contact from a conference call, the call resumes with the other contacts.
Leave a conference call
Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you
create a conference call meeting in the calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your
wireless service provider, this feature might not be supported.
During a conference call, press the key > Transfer or Flash.
Call logs
About call logs
Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator,
placed call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the
estimated duration of the call. For more information about the exact duration of a call, contact your wireless service
provider.
The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your
call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a
call, a missed call indicator might also appear at the top of the home screen.
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your
BlackBerry smartphone for 30 days.
Send a call log
1. From the home screen, press the key.
2. Highlight a call log.
3. Press the key > View > History.
4. Highlight a call log.
5. Press the key > Forward.
Delete call logs
1. From the home screen, press the key.
2. Do one of the following:
• To delete a single call log, highlight a call log.
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• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger
up or down. Release the Shift key.
3. Press the key > Delete.
Add, change, or delete call log notes
1. From the home screen, press the key.
2. Highlight a call log.
3. Press the key > View > History.
4. Highlight a call log.
5. Press the key.
• To add notes, click Add Notes.
• To change notes, click Edit Notes.
• To delete notes, click Edit Notes. Press the key > Clear Field.
6. Press the key > Save.
View or hide call logs in the Messages application
You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.
1. From the home screen, press the key.
2. Press the key > Options > Call Logs and Lists.
• To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
3. Press the key > Save.
Multiple phone numbers
About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number
that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of
the following situations applies:
• Your smartphone uses a SIM card and your SIM card supports more than one phone number.
• Your wireless service provider has set up your smartphone to support more than one phone number.
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a
BlackBerry MVS Client phone number.
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If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you
receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any
calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls
and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a
busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a
BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all
phone numbers. If you're already on a call, you can receive calls to all phone numbers.
If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top
of the screen in the phone application is the phone number that you use to send and receive text messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your
smartphone.
Switch the active phone number
1. From the home screen, press the key.
2. Click your phone number at the top of the screen.
3. Click the phone number that you want to set as the active phone number.
Related information
My phone number appears as Unknown in the Phone application, 83
I can't make or receive calls, 41
Phone options
Turn on or turn off dialing from the lock screen
1. On the home screen, press the key > Options.
2. Click Security > Password.
3. Select or clear the Allow Outgoing Calls While Locked checkbox.
4. Press the key > Save.
Related information
Change when your smartphone locks automatically with a password, 313
Sort phone numbers or contacts on the phone screen
1. From the home screen, press the key.
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2. Press the key > Options > Call Logs and Lists.
• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
• To sort contacts alphabetically by contact name, change the Phone List View field to Name.
• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.
3. Press the key > Save.
Related information
Turn on or turn off dialing from the lock screen, 76
Hide or display your phone number when you make calls
Your wireless network can override the option that you choose.
1. From the home screen, press the key.
2. Press the key > Options > In-call Settings.
• To hide your phone number when you make calls, change the Restrict My Identity field to Always.
• To display your phone number when you make calls, change the Restrict My Identity field to Never.
• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My
Identity field to Network Determined.
3. Press the key > Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos,
or passwords.
1. On the home screen, click the application icon for an application that prompts you before you delete items.
2. Press the key > Options.
3. If necessary, click General Options.
4. Clear the Confirm Delete checkbox.
5. Press the key > Save.
Change how you answer or end calls with the holster
1. From the home screen, press the key.
2. Press the key > Options > In-call Settings.
• To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto
Answer Calls field to Out of Holster.
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• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto
Answer Calls field to Never.
• To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into
Holster.
• To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls
field to Never.
3. Press the key > Save.
Change how you answer calls with a headset
If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your
smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
1. From the home screen, press the key.
2. Press the key > Options > In-call Settings.
• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/
Headset Only).
• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.
3. Press the key > Save.
Reset a call timer
A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your
wireless service provider.
1. From the home screen, press the key.
2. Press the key > Status > Last Call or Total Calls > Clear Timer.
3. Press the key > Save.
About TTY support
When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits
per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received
calls to text that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY
device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your
smartphone, visit www.shopblackberry.com.
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Turn on or turn off TTY support
1. From the home screen, press the key.
2. Press the key > Options > TTY.
3. Change the TTY field.
4. Press the key > Save.
A TTY indicator appears in the connections area at the top of the home screen.
Related information
About TTY support, 78
Phone options, 76
Voice mail
Set up your voice mail
Your voice mail account, password, and greeting are created within your wireless service provider's voice mail system.
Depending on your wireless service provider, the method for changing your voice mail password or greeting might differ.
After purchasing your smartphone, consult your wireless service provider's instructions for setting up your voice mail
password, greeting, and other voice mail options. If you need additional information about voice mail management, contact
your wireless service provider.
Set up automatic dialing for voice mail access
You can set up your smartphone to access your voice mail automatically, by storing the voice mail password. With the voice
mail password stored you don't have to enter it manually each time you retrieve your voice mail messages. To access your
voice mail messages you need the voice mail access number and a password. The voice mail access number is the phone
number you call to access your voice mail account, and is usually loaded onto the smartphone by your wireless service
provider.
Tip: With some voice mail systems you need to add a longer pause before entering the password. To determine if this is
required, call your voice mail account and take note of the amount of time that passes before being prompted to enter the
password.
1. From the home screen, press the key.
2. Press the key > Options > Voice Mail.
3. Enter your voice mail access number and the password, if desired. To add additional time before the password, press
the key.
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• To add one or more additional pauses position the cursor at the beginning of the Password field and then select
Add Pause. This option is for adding a short period between the voice mail access number and the password.
• To be prompted before sending the password, position the cursor at the beginning of the Password field and then
select Add Wait. This option is for adding a longer period between the voice mail access number and the
password.
4. Press the key > Save.
Related information
I can't check my voice mail, 82
Check your voice mail, 80
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the home screen.
Tip: You can set the voice mail access number and password to dial automatically to access your voice mail messages.
1. From the home screen, press the key.
2. Press the key > Call Voice Mail.
3. Enter your voice mail access number and password as prompted.
Related information
I can't check my voice mail, 82
Set up automatic dialing for voice mail access, 79
Change how many times your smartphone rings before the call goes to
voice mail
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your
wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more
information, contact your wireless service provider.
Related information
I can't change the number of times that my smartphone rings, 83
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Troubleshooting: Phone
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone
model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your
smartphone that determine the features and settings that are available and whether you can add or update an app. If your
administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed
out, or a lock indicator appears beside the option field.
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed
IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more
information, visit www.blackberry.com/btsc and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related information
Feature availability, 27
I can't make or receive calls
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your
fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number,
including the country code and area code, for your contact.
• If you're not receiving calls, verify that call blocking and call forwarding are turned off.
• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone
number. Verify that your phone number is set as your active phone number.
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• If you have more than one phone number associated with your smartphone, verify that the phone number that you want
to make calls from and receive calls to is set as your active phone number.
• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned
on.
• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry
Mobile Voice System. From the home screen, press the key. Press the key. Click Options. Click
BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if
the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and
then try again.
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry
MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that
call forwarding is turned off.
Related information
Fixed dialing and smart dialing, 70
Call waiting, call forwarding, and call blocking, 68
Switch the active phone number, 76
I can't check my voice mail
Try the following actions:
• If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your
voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number.
Check the voice mail for your alternate phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your
wireless service provider or administrator.
Related information
Switch the active phone number, 76
I can't block calls
• Your wireless service provider might not support the blocked calling feature. For more information, contact your
wireless service provider.
• If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For
more information, see the BlackBerry MVS Client User Guide.
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I can't change the number of times that my
smartphone rings
Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry
smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
My phone number appears as Unknown in the Phone
application
If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your
phone number appears in the Phone application.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Highlight the phone number.
4. Press the key > Edit SIM Phone Number.
5. Type your phone number.
6. Click OK.
I can't make calls using a voice command
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth
enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry
smartphone.
• Verify that your keyboard is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set
in the language options. Certain languages might not be supported.
Related information
Bluetooth technology, 277
Change the language for voice commands, 86
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My headset makes calls instead of my smartphone
If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make
calls on the Bluetooth-enabled headset.
Try the following actions:
• Disconnect the Bluetooth-enabled headset from your smartphone.
•During a call, press the key, click Activate Handset.
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Voice commands
How to: Voice commands
Perform an action using a voice command
1. On the home screen or in a folder, click the Voice Dialing icon.
2. After the beep, say a voice command.
Related information
I can't make calls using a voice command, 83
Change the options for voice prompts
After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts
might read out instructions that appear on the screen.
1. On the home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
• To turn off voice prompts, change the Audio Prompts field to No Prompts.
• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.
• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change
the Audio Prompts field to Detailed Prompts.
3. Press the key > Save.
Improve voice recognition
You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
1. On the home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
3. In the Voice Adaptation section, click Start.
4. Complete the instructions on the screen.
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Available voice commands
Voice command Description
"Call <contact name or phone number>" Say this voice command to make a call. To perform this task
with a Bluetooth enabled device, such as a handsfree car
kit or wireless headset, the paired Bluetooth enabled device
must support this feature and you must turn on Bluetooth
technology. You can't make calls to emergency numbers
using voice commands.
"Call <contact name> <phone number type>" Say this voice command to call a specific phone number for
a contact that is in your contact list. For example, if the
contact has a work number and a mobile number, you can
say "call <contact name> work" to call the work number.
"Call extension <extension number>" Say this voice command to dial an extension. To perform
this task, you must set options for dialing extensions. You
can dial extensions only within your company.
"Check my phone number" If you have multiple phone numbers associated with your
BlackBerry smartphone, say this voice command to check
your active phone number.
"Check signal strength" Say this voice command to check your wireless coverage
level.
"Check network" Say this voice command to check the wireless network that
your smartphone is connected to.
"Check battery" Say this voice command to check the battery power level.
"Repeat" Say this voice command to have the last voice prompt
repeated to you.
"Cancel" Say this voice command to close the voice dialing
application.
Related information
Set options for dialing extensions, 72
Change the language for voice commands
When you change the language for voice commands, you change the language for voice prompts and the language that
you use to make a voice command.
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1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Language.
3. Change the Voice Dialing field.
4. Press the key > Save.
Related information
My smartphone doesn't recognize names or numbers in voice commands, 88
Turn off choice lists for voice commands
If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents
you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the
best match and dials the phone number automatically.
1. On the home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
3. Set the Choice Lists field to Always Off.
4. Press the key > Save.
Troubleshooting: Voice commands
I can't make calls using a voice command
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth
enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry
smartphone.
• Verify that your keyboard is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set
in the language options. Certain languages might not be supported.
Related information
Bluetooth technology, 277
Change the language for voice commands, 86
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My smartphone doesn't recognize names or numbers
in voice commands
Try the following actions:
• Say the first name and the last name of your contact.
• Improve voice recognition of numbers.
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Messages
How to: Messages application
Messages at a glance
Search for messages
You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email
application on your computer or in another associated email account if your email account uses the BlackBerry Internet
Service or a BlackBerry Enterprise Server that supports this feature.
On the home screen, click the Messages icon.
• To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.
• To search for messages based on the sender, highlight a message. Press the key > Search by > Sender.
• To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the
search criteria, press the key > Save. Click Search.
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• To search for messages using the criteria from your last advanced search, press the key > Search by >
Advanced. Press the key > Last.
Note: If you search for messages, your smartphone doesn't search attachments.
To stop a search, press the key.
Related information
Do more with your message search results, 308
Message search criteria, 307
Hide filed and sent messages from the Messages
application
1. On the home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
• To hide filed messages, select the Hide Filed Messages checkbox.
• To hide sent messages, select the Hide Sent Messages checkbox.
3. Press the key > Save.
Show or hide messages from the Messages application
You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a
separate icon to appear on the home screen for text messages. Depending on your theme, a separate icon might already
appear by default.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Inbox Management.
• To hide messages from specific email accounts, in the Email Accounts section, clear the checkbox beside one or
more email accounts.
• To show text messages, in the Other Message Types section, selct the Text Messages checkbox.
3. Press the key > Save.
View or hide call logs in the Messages application
You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.
1. From the home screen, press the key.
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2. Press the key > Options > Call Logs and Lists.
• To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
3. Press the key > Save.
Hide the new or unread message indicator
1. On the home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
• To hide the new message indicator, clear the Display New Message Indicator checkbox.
• To hide the unread message indicator, change the Display Message Count field to None.
3. Press the key > Save.
Change how you group email messages
1. On the home screen, click the Messages icon.
2. Press the key > Display Style > Group by Subject or Single Messages.
Use color to differentiate work messages from other
messages
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Message Categorization.
3. In the Message Outline Colors section, do any of the following:
• To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise
Server, change the Enterprise Messages field.
• To set an outline color for your other messages, change the Other Messages field.
4. Press the key > Save.
Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your
administrator.
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Set how long your smartphone stores messages
1. On the home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Days To Keep Messages field.
4. Press the key > Save.
Related information
Some messages no longer appear on my smartphone, 126
Open a new message automatically when you remove
your smartphone from your holster
1. On the home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Auto Open Newest Message After Removing Device From Holster field.
4. Press the key > Save.
Turn off the delete message or read message prompt
1. On the home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
• To turn off the delete message prompt, in the Actions section, clear the Confirm Delete checkbox.
• To turn off the read message prompt, in the Actions section, clear the Confirm Mark Prior Read checkbox.
3. Press the key > Save.
Change options for spell check
1. On the home screen, click the Messages icon.
2. Press the key > Options > Spell Check.
• To check spelling before sending your email, select the Spell Check Email Before Sending checkbox.
• To set the size of the word to check, click a number in the Minimum Sized Word To Check dialog box.
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3. Press the key > Save.
Email
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a
confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email
accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
smartphone with your work email account using the BlackBerry Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email
address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually, 93
Change options for your personal email account, 93
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1. On the home screen, click the Messages icon.
2. Press the key> Reconcile Now.
Change options for your personal email account
Before you begin: Depending on your wireless service provider, you might not be able to change some options for your
personal email account.
You can change options for each personal email account that you added to your BlackBerry smartphone. You can create
email filters, synchronize your contacts, change your signature or display name, and more.
1. On the home screen, click the Messages icon.
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2. Press the key > Options > Email Account Management.
3. Click the email account that you want to change options for.
For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under
Email Setup.
Compose and send an email
1. On the home screen, click the Messages icon.
2. Press the key > Compose Email.
3. In the To field, type an email address or a contact name.
4. Type a message.
5. Press the key > Send.
Related information
Search for a contact, 196
Personal distribution lists, 200
I can't send messages, 42
Attach a file to an email, 95
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. Press the key > Check Spelling.
2. Do any of the following:
• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the key.
• To ignore all instances of the suggested spelling, press the key > Ignore All.
• To add the word to the custom dictionary, press the key > Add To Dictionary.
• To stop checking spelling, press the key > Cancel Spell Check.
Related information
I can't check spelling, 223
Save a message
Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain
period of time.
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On the home screen, click the Messages icon.
• To save an email or PIN message, highlight an email or PIN message. Press the key > Save.
• To save a draft email, press the key > Compose Email > Save Draft.
Related information
View saved messages, 96
Blind carbon copy a contact
You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the key > Add Bcc.
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
3. Press the key > Continue.
Related information
I can't attach a file to a text message, 130
Attach a file to an email
Before you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry
Enterprise Server that supports this feature. For more information, contact your administrator.
When you are composing an email, press the key > Attach > File.
• To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file.
• To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If
necessary, type the credentials that you use to connect to your organization's network.
Set the importance level for an email or a PIN message that you send
If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator
appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports
importance levels for messages, the importance level will also be indicated to the recipient.
1. When you are composing an email or a PIN message, press the key > Options.
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2. Change the Importance field.
3. Press the key > Save.
Viewing and replying to email
View saved messages
1. On the home screen, click the Messages icon.
2. Press the key > View Saved Messages.
View an address instead of a display name
In a message, press the key > Show Address.
To view the display name again, press the key > Show Name.
Reply to or forward an email or PIN message
In a message, press the key.
• To reply to a message, click Reply or Reply to All.
• To forward a message, click Forward or Forward As.
Related information
I can't send messages, 42
Delete the original text from a reply message
When you are replying to a message, press the key > Delete Original Text.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1. On the home screen, click the Messages icon.
2. Highlight the message.
3. Press the key > Delete.
Resend a message
You cannot change a text message before you resend it.
In a sent message, press the key.
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• To change the message, click Edit. Change the message. Press the key > Send.
• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.
Press the key > Send.
• To resend the message without changing it, click Resend.
Related information
I can't send messages, 42
Change options for HTML email
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. In the HTML Email section, do any of the following:
• To view email in plain text format, clear the Enable HTML Email checkbox.
• To download images automatically in HTML email, select the Download Images Automatically checkbox.
• To turn off the prompt that appears before downloading images in HTML email, clear the Confirm External Image
Download checkbox.
4. Press the key > Save.
Organizing your email inbox
Delete a message
On the home screen, click the Messages icon.
• To delete a message, highlight the message. Press the key > Delete.
• To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key
> Delete. If necessary, delete the message from your message inbox as well.
• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up
or down. Release the Shift key. Press the key > Delete Messages.
• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your
computer during email reconciliation.
Mark a message as read or unread
On the home screen, click the Messages icon.
• To mark a message as read or unread, highlight the message. Press the key > Mark Read or Mark Unread.
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• To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark Prior
Read.
Add, change, or remove a flag
If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and
are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
When you are composing or viewing an email, press the key.
• To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.
• To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.
• To remove a flag, click Clear Flag.
Filter email by sender or subject
1. On the home screen, click the Messages icon.
2. Highlight an email.
3. Press the key > Filter by > Sender or Subject.
4. Type a name for the email filter.
5. Set the email filter options.
6. Press the key > Save.
Add, move, rename, or delete an email folder
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen, click the Messages icon.
2. Press the key > View Folder.
3. Highlight a folder.
4. Press the key.
• To add a folder, click Add Folder.
• To move a folder, click Move Folder. Click the new location.
• To rename a folder, click Rename Folder.
• To delete a folder, click Delete Folder.
File an email
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
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1. On the home screen, click the Messages icon.
2. Highlight an email.
3. Press the key > File.
4. Highlight a folder.
5. Press the key > File.
View filed messages
1. On the home screen, click the Messages icon.
2. Press the key > View Folder.
3. Click a folder.
Email filters
About email filters
You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the
email application on your computer.
Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple
email filters that could apply to the same email, you must decide which one should be applied first by placing that filter
higher in the list.
Create an email filter
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry smartphone
(such as Google Mail or Windows Live Hotmail), visit www.blackberry.com/docs/smartphones and click the link under
Email Setup.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Filters.
3. Press the key > New.
4. Type a name for the email filter.
5. Set the email filter options.
6. Press the key > Save.
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Options for email filters
Option Description
From Specify one or more contacts or email addresses that the
email filter should search for in the From field of your email.
Separate multiple contacts or email addresses with a
semicolon (;). To specify that the email filter should search
for all contacts or email addresses that contain specific
text, type the text and use an asterisk (*) as a wildcard
character to represent the rest of the contact or email
address.
Sent to Specify one or more contacts or email addresses that the
email filter should search for in the Sent To field of your
email. Separate multiple contacts or email addresses with a
semicolon (;). To specify that the email filter should search
for all contacts or email addresses that contain specific
text, type the text and use an asterisk (*) as a wildcard
character to represent the rest of the contact or email
address.
Subject Specify the text that the email filter should search for in the
Subject field of your email.
Message Specify the text that the email filter should search for in the
body of your email.
Sent directly to me Set whether the email filter applies to email that includes
your email address in the To field.
Cc to me Set whether the email filter applies to email that includes
your email address in the Cc field.
Bcc to me Set whether the email filter applies to email that includes
your email address in the Bcc field.
Importance Set the importance level of email that the email filter applies
to.
Sensitivity Set the sensitivity level of email that the email filter applies
to.
Action Set whether email that the email filter applies to is
forwarded to your BlackBerry smartphone. If email is
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Option Description
forwarded, specify whether it is forwarded with high
importance or with the email header only.
Filter email by sender or subject
1. On the home screen, click the Messages icon.
2. Highlight an email.
3. Press the key > Filter by > Sender or Subject.
4. Type a name for the email filter.
5. Set the email filter options.
6. Press the key > Save.
Turn on an email filter
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Filters.
3. Select the checkbox beside an email filter.
4. Press the key > Save.
Change, prioritize, or delete an email filter
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Filters.
3. Highlight an email filter.
4. Press the key.
• To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.
• To prioritize an email filter, click Move. Click the new location.
• To delete an email filter, click Delete.
Synchronizing email
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
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In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or
email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry
Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1. On the home screen, click the Messages icon.
2. Press the key> Reconcile Now.
Turn on or turn off wireless email reconciliation
You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry
smartphone.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select or clear the Wireless Reconcile checkbox.
Empty the deleted items folder on your computer from your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the key > Purge Deleted Items.
Delete email on your smartphone and in your email application on your
computer
You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
1. On the home screen, click the Messages icon.
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2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the Delete On field to Mailbox & Handheld.
5. Press the key > Save.
It takes a short period of time for email to be deleted over the wireless network.
Related information
Delete a message, 97
Stop forwarding email to your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Send Email to Handheld checkbox.
5. Press the key > Save.
To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.
Stop storing email sent from your computer on your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the key > Folder Redirection.
5. Clear the checkbox beside the Sent Items folder.
6. Press the key > Save.
Stop storing email sent from your smartphone on your computer
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
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4. Clear the Save Copy In Sent Folder checkbox.
5. Press the key > Save.
Google Mail
About Google Mail on your smartphone
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail
account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer,
related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply
your own custom labels, report spam, archive messages, and add stars to important email messages.
For more information about Google Mail, visit www.googlemail.com.
Add or remove a Google Mail star
You can mark an important Google Mail message or conversation with a star.
1. On the home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key.
• To add a star, click Add Star.
• To remove a star, click Remove Star.
Apply or remove a Google Mail label
You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox. If
you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.
1. On the home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key > Labels.
• To apply a label, select the checkbox beside the label.
• To remove a label, clear the checkbox beside the label.
4. Press the key > Save.
View Google Mail messages with a specific label
1. On the home screen, click the Messages icon.
2. Press the key > View Folder.
3. Click a label.
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Create or delete a Google Mail label
1. On the home screen, click the Messages icon.
2. Press the key > Labels.
• To create a new label, click New Label. Type a label name. Click Save.
• To delete a label, highlight a label. Press the key > Delete.
Preview more of grouped email messages
Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group
email messages by subject.
1. On the home screen, click the Messages icon.
2. Click Options > Message Display and Actions.
3. Change the Preview Length field.
4. Press the key > Save.
Archive a Google Mail message or conversation
If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the messages in the
conversation.
1. On the home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key > Archive > Yes.
Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be
automatically deleted from your smartphone after a certain period of time.
Move archived Google Mail messages to your message inbox
1. On the home screen, click the Messages icon.
2. Press the key > View Folder > Archive.
3. Highlight a Google Mail message or conversation.
4. Press the key > Move to Inbox.
Report spam sent to your Google Mail account
When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message
that is part of a conversation, all of the messages in the conversation are also reported as spam.
1. On the home screen, click the Messages icon.
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2. Highlight a Google Mail message or conversation.
3. Press the key > Report Spam.
4. If necessary, click Yes.
Text messages
About text messages
To send and receive text messages, your wireless service provider must set up your wireless service plan for text
messaging. Depending on your wireless service provider, this feature might not be supported.
Depending on the typing input language that you use to type your text messages, your messages might display to your
recipients differently than you expect.
Depending on your wireless service provider, you might also be able to send and receive the following media files in text
messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov.
If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text
messages using the first phone number that appears in the My Number field in the Phone application.
Compose and send a text message
The number of recipients that you can send a text message to depends on your wireless service provider.
1. On the home screen, click the Messages icon.
2. Press the key > Compose Text Message.
3. In the To field, do one of the following:
• Type a contact name.
• Press the key > Choose Contact. Click a contact.
• Type a phone number that can receive text messages (including the country code and area code).
• If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.
4. Type a message.
5. Press the key.
Related information
Personal distribution lists, 200
I can't send messages, 42
Attach a media file, contact card, appointment, or location to a text message, 107
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Attach a media file, contact card, appointment, or location to a text
message
Before you begin: To attach a video, the video must be recorded in MMS mode.
1. When you're composing a text message, press the key > Attach.
2. Click an attachment type.
3. Click a file.
Related information
I can't attach a file to a text message, 130
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
3. Press the key > Continue.
Related information
I can't attach a file to a text message, 130
Reply to or forward a text message
Before you begin: You can't forward text messages that contain content that is copyright protected.
1. On the home screen, click the Text Messages icon.
2. Highlight a message.
• To reply to a message, press the key > Reply.
• To forward a message, press the key > Forward.
Add an appointment to your calendar from a text message
1. In a text message, highlight an iCalendar attachment.
2. Press the key > View Appointment.
3. Press the key > Add To Calendar.
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Delete the history from a text message
Do one of the following:
• To delete an individual message from the history, highlight the message. Press the key > Delete Message.
• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the
key > Clear Conversation.
• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press
the key > Delete.
Cell broadcasting
About cell broadcasting
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all
BlackBerry smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages that
contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information.
Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might
send regular weather forecasts while another might send traffic reports.
Turn on cell broadcasting
Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service
provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Depending on your wireless service provider and the wireless network that your smartphone is connected to, this feature
might not be supported.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcasting.
3. Select the Enable Cell Broadcasting checkbox.
• If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel.
• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add
Channel. Type the channel ID and a nickname. Click OK.
4. Select the checkbox beside a language.
5. Press the key > Save.
To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify
that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on
your location.
Related information
I can't turn on cell broadcasting, 130
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Stop receiving messages from a cell broadcast channel
Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services,
such as preferred rates, based on your location.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcasting.
3. In the Channels section, highlight a cell broadcast channel.
4. Press the key.
• To stop receiving messages from the cell broadcast channel, click Disable.
• To delete the cell broadcast channel, click Delete Channel.
Rename a cell broadcast channel
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcasting.
3. In the Channels section, highlight a cell broadcast channel.
4. Press the key > Set Nickname.
5. Type a name for the cell broadcast channel.
6. Click OK.
7. Press the key > Save.
Public warning systems
About public warning systems
Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages
are text messages that alert users of possible threats to public safety in their area. Messages may include severe weather
warnings, missing child alerts, or other national emergencies.
Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless
service plan. Depending on your region, wireless service provider, and wireless network, this feature might not be
supported. For more information, contact your wireless service provider or administrator.
Related information
Delete a message, 97
Mark a message as read or unread, 97
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Unsubscribe from public warning messages
Depending on your region and wireless network, the name of the public warning system will vary.
1. On the home screen, click the Messages icon.
2. Press the key > Options.
3. Click the appropriate public warning system.
4. To choose which types of public warning messages you will receive, select or clear the checkbox beside one or more
of the alert types listed.
Note: You might not be able to unsubscribe from some public warning messages.
PIN messages
About PIN messages
A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry
smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through
your email account.
When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN
message.
Find your PIN
Do one of the following:
• On the home screen or in a folder, click the Options icon. Click Device > Device and Status Information.
• If supported by your input language, in a message or memo, type mypin followed by a space.
Compose and send a PIN message
1. On the home screen, click the Messages icon.
2. Press the key > Compose Other > Compose PIN.
3. In the To field, do one of the following:
• Type a PIN. Press the key on the keyboard.
• If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on
the keyboard.
4. Type a message.
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5. Press the key > Send.
Related information
Personal distribution lists, 200
I can't send messages, 42
Create a link for a PIN
You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN
message.
When you are typing text, type pin: and the PIN.
Reply to or forward an email or PIN message
In a message, press the key.
• To reply to a message, click Reply or Reply to All.
• To forward a message, click Forward or Forward As.
Related information
I can't send messages, 42
Set the importance level for an email or a PIN message that you send
If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator
appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports
importance levels for messages, the importance level will also be indicated to the recipient.
1. When you are composing an email or a PIN message, press the key > Options.
2. Change the Importance field.
3. Press the key > Save.
Change the display color of PIN messages
1. On the home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. To change the display color of PIN messages in your inbox, clear the Display PIN Messages in Red checkbox.
4. Press the key > Save.
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Attachments
How to: Attachments
About files and attachments
You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email
account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview
files from your organization's network and save the files to your smartphone or attach them directly to email messages
without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone.
You can also rename, move, and delete files on your organization's network from your smartphone.
To change attachments or files that you download, you can use third-party editing applications, such as , that are designed
for use on BlackBerry smartphones.
Related information
Search for a file that is saved on your smartphone, 132
Search for a file that is saved on your organization's network, 132
Open a file or an attachment
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, meeting invitation, or calendar entry, press the key.
2. If necessary, click Retrieve Attachment Information.
3. Click Open Attachment.
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, select an option.
Related information
I can't turn on cell broadcasting, 130
Save a file or an attachment
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry, or on a webpage, do one of the following:
• If there is only one attachment in a message or calendar entry, press the key.
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• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.
• If you are downloading a file from a webpage, press the key.
2. Click Download Attachment or Download File.
3. Click the folder that you want to save the file or attachment in.
4. Click Save.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key
> Cancel Download.
Send a file
Before you begin: To send a video, the video must be recorded in MMS mode.
1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Send.
4. Click a message type.
5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
I can't attach a file to a text message, 130
Open a link in a file or an attachment
Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In a file, highlight a link.
2. Press the key > Open Link or Retrieve.
To return to the file, press the key.
Set font options for a file or an attachment
1. In a file or an attachment, press the key > Options.
2. Change the font fields.
3. Press the key > Save.
View properties for a file
You can view the size, author, publication date, and other properties of a file.
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1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Properties.
Related information
Hide a file or folder, 134
View a hidden file or folder, 135
Contact cards
About contact cards
A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact
cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also
send contact cards through the Contacts application using Bluetooth technology.
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
3. Press the key > Continue.
Related information
I can't attach a file to a text message, 130
Save a contact card from a message
If you receive a contact card in a message, you can save it so that the contact information is added to your contact list.
1. In a message, highlight a contact card.
2. Press the key > View Attachment.
3. Press the key.
4. Click one of the following items:
•Add to Contacts
•Update Contact
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Troubleshooting: Attachments
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry smartphone.
1. To download the content, click the skipped content bar.
2. Click More.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.
1. To download the slide, highlight the slide.
2. Press the key > Retrieve.
Security options for messages
Block incoming messages
If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN
messages from contacts within your organization, from contacts outside of your organization, or both.
When you block messages, you can set your smartphone to allow messages from specific contacts.
1. Do one of the following:
• To block all incoming email, PIN, or text messages, on the home screen or in a folder, click the Options icon. Click
Security > Firewall. Select the checkbox beside one or more message types.
• To block only text messages with attachments that are from an advertiser or unknown sender, on the home
screen, click the Text Messages icon.Press the key > Options. In the MMS section, in the Message
Filtering section, select the Reject Anonymous Messages checkbox or the Reject Advertisements checkbox.
2. Press the key > Save.
Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might
contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your
smartphone without contributing to data usage by turning off email message forwarding or by using email message filters.
Related information
Create an email filter, 99
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Allow messages from contacts in your contact list or allowed sender list
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. In the General section, if the Enable checkbox isn't selected, select it.
4. In the Block Incoming Messages section, select one or more message types.
5. Select the Contacts checkbox or Specific Addresses, Phone Numbers, or PINs checkbox.
6. Press the key > Save.
Add a contact to your allowed sender list
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. In the General section, if the Enable checkbox isn't selected, select it.
4. In the Block Incoming Messages section, select one or more message types.
5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs checkbox.
6. Click Add.
7. Press the key.
8. Click one of the following menu items:
•Add Email Address
•Add Phone Number
•Add PIN
9. In the Enter new exception dialog box, type the contact information.
10. Press the key on the keyboard.
11. Press the key > Close.
12. Press the key > Save.
Reset a blocked message counter
If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has
blocked. You can set the blocked message counter back to zero.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. Highlight a message type.
4. Press the > Reset Count or Reset All Counts.
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S/MIME and PGP protected messages
S/MIME and PGP protected message basics
About signing and encrypting messages
If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt
messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you
digitally sign a message using your private key, recipients use your public key to verify that the message is from you and
that the message hasn't been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’s
public key to encrypt the message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your
smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email and PIN messages.
If you use a PGP Universal Server, your administrator might have set options so that the PGP Universal Server always signs
or encrypts your messages.
1. When you are composing a message, change the Encoding field.
2. If necessary, change the Classification field.
3. To change the certificate that you use to send the message, press the key > Options.
• To change the signing or encryption certificate, change a Certificate field.
• To encrypt the message using only the recipient’s certificate, in the Encryption Options section, change the
Certificate field to None.
• To send the message without including your certificate, change the Include Certificate field to No.
If you change the Certificate field to None, you cannot read the message after you send it.
If you encrypt a message and keys are not available for all recipients, you might be able to click Send to Server to send the
message to the PGP Universal Server. If the PGP Universal Server locates the keys, it encrypts the message. Otherwise, it
might send the message as plain text.
Related information
Some signing and encryption options aren't available on my smartphone, 124
Encrypt an S/MIME or a PGP protected message with a passphrase
By default, your BlackBerry smartphone uses your certificate or PGP key to encrypt messages.
1. When composing a message, change the Encoding field to an option that uses encryption.
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2. Press the key > Options.
3. In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption
checkbox.
4. Press the key > Save.
Using a secure method, let the recipient know what the passphrase is.
Attach a certificate or PGP key to a message
You can attach a certificate or PGP key to email and PIN messages.
1. When composing a message, press the key > Attach > Certificates or PGP Keys.
2. Highlight a certificate or PGP key.
3. Press the key > Continue.
Download the certificate or PGP key used to sign or encrypt a message
If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry
smartphone, you can download the certificate or PGP key.
If you are enrolled with the PGP Universal Server, your smartphone might download the sender’s PGP key from the PGP
Universal Server automatically. You can't download the sender’s PGP key manually.
1. In a message, highlight the encryption indicator or a digital signature indicator.
2. Press the key > Fetch Sender's Certificate or Fetch Sender's PGP Key.
3. Specify the search criteria.
4. Press the key > Search.
5. Click a certificate or PGP key.
6. Click Add To Key Store.
Add a certificate or PGP key from a message
If you are enrolled with the PGP Universal Server, you can't add PGP keys from messages.
1. In a message, highlight a digital signature indicator.
2. Press the key.
• To import the certificate or PGP key, click Import Certificate or Import PGP Key.
• To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key.
Add a certificate or PGP key from an attachment
If you are enrolled with the PGP Universal Server, you can't add PGP keys from attachments.
1. In a message, click the certificate or PGP key attachment at the end of the message.
2. Click Retrieve Certificate or Retrieve PGP Key.
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3. Click the certificate or PGP key.
• To import the certificate or PGPkey, click Import Certificate or Import PGP Key.
• To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key
Related information
I can't open an attachment in an encrypted message, 124
Attachment indicators in S/MIME and PGP protected messages
Indicator Description
The message includes a certificate attachment.
The message includes multiple certificate attachments.
The message includes a PGP key attachment.
The message includes multiple PGP key attachments.
The message includes a certificate server attachment.
Add connection information for a certificate server from a message
If you are enrolled with the PGP Universal Server, you can't add connection information for a certificate server from a
message.
1. In a message, highlight the indicator at the end of the message.
2. Press the key > Import Server.
View the certificate used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the key > View Sender's Certificate or View Encryption Certificate.
View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the key > View Sender's PGP Key or View Encryption PGP Key.
View encryption information for a weakly encrypted message
1. In a weakly encrypted message, highlight the encryption status indicator.
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2. Press the key > Encryption Details.
S/MIME and PGP protected message status
Digital signature indicators for S/MIME or PGP protected messages
Indicator Description
Your BlackBerry smartphone verified the digital signature.
The BlackBerry Enterprise Server that is associated with your smartphone verified the digital
signature.
Your smartphone requires more data to verify the digital signature.
Your smartphone can't verify the digital signature.
Your smartphone trusts the sender’s certificate or PGP key.
Your smartphone trusts the sender’s certificate chain.
The sender’s email address doesn't match the email address of the certificate subject or the
PGP key, or the sender’s certificate or key is revoked, isn't trusted, can't be verified, or isn't on
your smartphone.
The certificate or PGP key is weak, the certificate or key status isn't current, or your
smartphone requires more data to verify the trust status of the certificate or key.
The sender’s certificate, certificate chain, or PGP key is expired.
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
Indicator Description
The message is strongly encrypted.
The message is weakly encrypted.
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Check the status of a certificate or certificate chain
If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can
check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates
in the certificate chain.
1. In a message, highlight a digital signature indicator.
2. Press the key.
3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.
S/MIME and PGP protected message options
Change your signing and encryption certificate or key
Your BlackBerry smartphone uses your certificate or PGP key to encrypt messages in the Sent Items folder and includes
your encryption certificate or PGP public key in messages that you send so that recipients can encrypt their reply
messages.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. Change the Certificate fields or the Default Key field.
4. Press the key > Save.
Related information
Some signing and encryption options aren't available on my smartphone, 124
Change options for downloading attachments in encrypted messages
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. Do one of the following:
• To download attachments in encrypted messages automatically, change the Encrypted Attachment Support
field to Automatic.
• To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to
Manual.
• To prevent your BlackBerry smartphone from downloading attachments in encrypted messages, change the
Encrypted Attachment Support field to None.
4. Press the key > Save.
Change the default signing and encryption option
Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a
contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the
message history to suggest a signing and encryption option.
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You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead.
However, if message classifications are turned on, the default signing and encryption option might not be able to be used
depending on the security requirements of a message's classification. For example, if your default signing and encryption
option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption
option is set to Sign and Encrypt instead of the default signing and encryption option.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Default Encoding field.
• To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message
Encoding Suggestion field to Use Default Encoding.
• To use the signing and encryption option based on the message history, set the Outgoing Message Encoding
Suggestion field to Use Message History.
4. Press the key > Save.
Related information
Some signing and encryption options aren't available on my smartphone, 124
About message classifications
If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports
this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum
set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign
to the message. Your administrator specifies the message classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the
subject line of the message and the full description for the classification in the body of the message. You can also view the
abbreviation and full description for the classification for a sent message in the Sent Items folder.
Change the default message classification
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature and your administrator must turn on message classifications.
Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact
that you haven't sent a message to or received a message from previously. If you have sent a message to or received a
message from the contact previously, your smartphone tries to use the message classification that was used for the last
message.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Default Classification field.
4. Press the key > Save.
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Change the size of S/MIME or PGP indicators in messages
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. In the General section, change the Message Viewer Icons field.
4. Press the key > Save.
Change the encryption algorithms for S/MIME or PGP protected
messages
If a message has multiple recipients, your BlackBerry smartphone uses the first encryption algorithm that's selected in the
list and that all recipients are known to support.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers.
4. Press the key > Save.
Change when the prompt to enter your key store password in a signed or
encrypted message appears
You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is
used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can
turn off this prompt or set the prompt to appear less often.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates or PGP keys.
3. Highlight a personal certificate or PGP key.
4. Press the key > Change Security Level.
• To turn off the prompt to enter your key store password, set the security level to Low.
• To display the prompt only when the password isn't cached or the refresh rate for key store items is expired, set
the security level to Medium.
• To always display the prompt, set the security level to High.
5. Click OK.
Turn off the prompt that appears before an S/MIME or a PGP protected
message is cut short
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
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3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send.
4. Press the key > Save.
To turn on the prompt again, change the Truncation Mode field to Prompt User.
Turn off the prompt that appears when you use a certificate or PGP key
that is not recommended for use
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. In the General section, clear the Warn About Problems With My Certificates checkbox or Warn About Problems
With My PGP Keys checkbox.
4. Press the key > Save.
Request delivery notification for signed S/MIME-protected messages
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME.
3. Select the Request S/MIME Receipts check box.
4. Press the key > Save.
Troubleshooting: S/MIME and PGP protected messages
Some signing and encryption options aren't available on my smartphone
Try the following actions:
• Verify that the email account that you're using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that
you want. Try using a different message classification.
I can't open an attachment in an encrypted message
You might not be able to open an attachment in an encrypted message for the following reasons:
• Your administrator might have set options to prevent you from opening attachments in encrypted messages.
• The message might have been encrypted with an algorithm that isn't supported. To view which algorithms your
BlackBerry smartphone supports, click the Options icon. Click Security > S/MIME or PGP. In the Encryption section,
view which content ciphers are selected.
• Attachments in the .pgp file format aren't supported.
• If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP
protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP
Desktop Professional or that was encrypted by the PGP Universal Server.
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IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages
on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes
native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to
import your IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access). Your
computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.
Encrypt a message using IBM Lotus Notes native encryption
1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.
2. If you are prompted, type your IBM Lotus Notes ID password.
Troubleshooting: Messages application
I can't send messages
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone
number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in
the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry
Internet Service. If you haven't received an activation message (the message might take a short period of time to
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the home
screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key > Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related information
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Generate an encryption key, 319
Change or delete a contact, 195
Turn on or turn off data service or set roaming options, 259
Options for email filters, 100
Resend a message, 96
Wireless coverage indicators, 261
Turn on, turn off, or check the status of a network connection, 257
Resend a message, 96
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area,
you should receive messages when you return to a wireless coverage area.
• Reset your smartphone. Connect to the network and try again.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in
the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry
Internet Service. If you haven't received an activation message (the message might take a short period of time to
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the home
screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key > Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder,
that you want to receive email from.
• Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter, 101
Some messages no longer appear on my smartphone
If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN
messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone
doesn't delete saved messages.
If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,
email that you delete in the email application on your computer is also deleted from your smartphone.
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The number of new or unread messages is different
than I expect
The number of new or unread messages includes saved messages and filed messages.
If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other
than your inbox in the email application on your computer, your smartphone files the message.
Related information
View filed messages, 99
I can't use a shortcut to view one type of message in a
message inbox
If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current
smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your
current smartphone.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone
model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your
smartphone that determine the features and settings that are available and whether you can add or update an app. If your
administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed
out, or a lock indicator appears beside the option field.
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed
IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more
information, visit www.blackberry.com/btsc and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related information
Feature availability, 27
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A message, attachment, or Google Mail conversation
is cut short or doesn't appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related information
Receive only the first section of long email messages,
Troubleshooting: Email
Email messages aren't reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
A message, attachment, or Google Mail conversation is cut short or
doesn't appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related information
Receive only the first section of long email messages,
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HTML email messages don't appear correctly
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•Try downloading external pictures. Press the key > Get Images.
•Try viewing your message in plain text. Press the key > Get Plain Text.
• Verify that the email that you received isn't encrypted.
Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related information
Reconcile email over the wireless network manually, 93
Email filters aren't working correctly
Try the following actions:
• Verify that your email filters are turned on.
• Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email
messages.
Related information
Email filters, 99
Troubleshooting: Text messages
I can't send text messages
Depending on your wireless service plan, this feature might not be supported.
Try the following actions:
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• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area,
your smartphone should send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related information
Turn on, turn off, or check the status of a network connection, 257
I'm not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you
should receive messages when you return to a wireless coverage area.
I can't turn on cell broadcasting
If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have
selected for cell broadcast messages.
Clear the checkbox beside all the languages that your SIM card doesn't support.
Related information
Delete a language from your smartphone, 227
I can't attach a file to a text message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a
slide show.
Try the following actions:
• Verify that the file is a .vcf (vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi
file).
• Verify that the file isn't copyright protected.
• If templates are available for your BlackBerry smartphone, use a blank template to compose your text message.
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Files and attachments
How to: Files
File basics
About files and attachments
You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email
account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview
files from your organization's network and save the files to your smartphone or attach them directly to email messages
without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone.
You can also rename, move, and delete files on your organization's network from your smartphone.
To change attachments or files that you download, you can use third-party editing applications, such as , that are designed
for use on BlackBerry smartphones.
Related information
Search for a file that is saved on your smartphone, 132
Search for a file that is saved on your organization's network, 132
Open a file or an attachment
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, meeting invitation, or calendar entry, press the key.
2. If necessary, click Retrieve Attachment Information.
3. Click Open Attachment.
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, select an option.
Related information
I can't turn on cell broadcasting, 130
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Save a file or an attachment
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry, or on a webpage, do one of the following:
• If there is only one attachment in a message or calendar entry, press the key.
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.
• If you are downloading a file from a webpage, press the key.
2. Click Download Attachment or Download File.
3. Click the folder that you want to save the file or attachment in.
4. Click Save.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key
> Cancel Download.
Search for a file that is saved on your smartphone
1. On the home screen, click the Media icon.
2. Press the key > Explore.
3. Find the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
I cannot find files sent to me over a Bluetooth connection, 286
Search for a file that is saved on your organization's network, 132
About files and attachments, 112
Search for a file that is saved on your organization's network
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen or in a folder, click the Files icon.
2. In the Go To field, type the path for the file.
3. If necessary, type the credentials that you use to connect to your organization's network.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
Search for a file that is saved on your smartphone, 132
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About files and attachments, 112
Send a file
Before you begin: To send a video, the video must be recorded in MMS mode.
1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Send.
4. Click a message type.
5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
I can't attach a file to a text message, 130
Open a link in a file or an attachment
Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In a file, highlight a link.
2. Press the key > Open Link or Retrieve.
To return to the file, press the key.
Set font options for a file or an attachment
1. In a file or an attachment, press the key > Options.
2. Change the font fields.
3. Press the key > Save.
Save a file from your organization's network to your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format.
1. On the home screen or in a folder, click the Files icon.
2. Find and highlight a file.
3. Press the key > Copy.
4. Select a location to store the file.
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5. Click a folder.
6. Press the key > Paste.
Related information
Send a file, 113
Managing files and attachments
View properties for a file
You can view the size, author, publication date, and other properties of a file.
1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Properties.
Related information
Hide a file or folder, 134
View a hidden file or folder, 135
Copy, move, rename, or delete a file
1. Do one of the following:
• On the home screen or in a folder, click the Files icon.
• On the home screen, click the Media icon. Press the key > Explore.
2. Find and highlight a file.
3. Press the key.
• To copy a file, click Copy. Navigate to a location. Click Paste.
• To move a file, click Cut. Navigate to a location. Click Paste.
• To rename a file, click Rename. Type a name for the file. Click Save.
• To delete a file, click Delete.
Hide a file or folder
To view a file or folder after you hide it, you must remember the location of the file or folder.
1. On the Home screen, click the folder that contains the file or folder you want to hide.
2. Press the key > Explore.
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3. Find and highlight the file or folder you want to hide.
4. Press the key > Properties.
5. Select the Hidden checkbox.
6. Click OK.
After you hide a file or folder, it is no longer visible on your BlackBerry smartphone.
Related information
View a hidden file or folder, 135
View a hidden file or folder
You can view files or folders that you hid.
1. On the Home screen, click the folder that contains the file or folder that you hid.
2. Press the key > Explore.
3. Browse to the folder that contains the file or folder that you hid.
4. Press the key > Show Hidden.
Related information
Hide a file or folder, 134
Open a password-protected .pdf file
To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1. In a .pdf file, when the "Password protected document" message appears, press the key.
2. Press the key > Enter Password.
3. Type the password.
4. Press the key on the keyboard.
5. Press the key > Open Attachment or Download Attachment > Yes.
View tracked changes in a document
In a document, press the key > Show Changes.
To hide tracked changes, press the key > Hide Changes.
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View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents.
In a document, press the key > Table of Contents.
To move to a specific heading, click a heading. Click Jump.
Move around a spreadsheet
In a spreadsheet, press the key.
• To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.
• To switch worksheets, click Next Sheet or Prev Sheet.
• To view a list of worksheets, click Table of Contents.
• To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.
View the content of a cell
In a spreadsheet, click a spreadsheet cell.
Change the size of a column
In a spreadsheet, do one of the following:
• To change the size of a column, click the column label. Click a size.
• To view all the text in a column, click the column label. Click Fit.
• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of
the spreadsheet. Click a size.
• To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Press
the key > Save.
Set display options for a spreadsheet
1. In a spreadsheet, press the key > Options.
• To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.
• To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.
2. Press the key > Save.
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Move around pages in a multipage .tif file
In a multipage .tif file, press the key.
• To view a list of pages in a multipage .tif file, click Table of Contents.
• To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.
• To switch pages in a multipage .tif file, click Next Page or Prev Page.
Switch presentation views
In a presentation, press the key.
• To view text only, click View Text.
• To view text and slides, click View Both.
To view the presentation in its original format, click View Slides.
Switch slides
In a presentation, press the key > Next Slide or Prev Slide.
Rotate or zoom in to or out from a slide
When viewing a presentation in slide view, press the key.
• To rotate a slide, click Rotate.
• To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.
• To zoom back to the original slide size, press the key > Fit to Screen.
Save a slide
1. When viewing a presentation in slide view, press the key > Save Slide.
2. Type a name for the file.
3. Click Save.
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Troubleshooting: Files
A message, attachment, or Google Mail conversation
is cut short or doesn't appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related information
Receive only the first section of long email messages,
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry smartphone.
1. To download the content, click the skipped content bar.
2. Click More.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.
1. To download the slide, highlight the slide.
2. Press the key > Retrieve.
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Media
How to: Media
Media file basics
Play a media file
1. Do one of the following:
• On the home screen, click the Media icon. Click a media type. If necessary, click a category.
• On the home screen or in the Applications folder, click the Voice Notes icon.
2. Click a file.
3. If the media controls don't appear at the bottom of the screen, click the trackpad.
• To play a media file, click the icon.
• To pause a media file, click the icon.
• To stop a media file, click the icon.
• To move to the next media file, click the icon.
• To move to the previous media file or the beginning of the media file that's currently playing, click the icon.
• To fast-forward or rewind a file, click the progress bar. On the trackpad, slide your finger to the right or left. Click
the progress bar again.
Related information
Supported audio and video file formats and extensions, 143
Supported picture file extensions, 144
Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.
• To decrease the volume, press the Volume Down key on the right side of your smartphone.
• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key
again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call,
but they can't hear you.
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Related information
Mute a call, 65
Improve sound quality for media files, 140
Amplify the volume using the audio boost feature, 140
Amplify the volume using the audio boost feature
The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,
and videos.
1. Do one of the following:
• On the home screen, click the Media icon. Press the key > Media Options.
• On the home screen or in the Applications folder, click the Voice Notes icon. Press the key > Options.
2. Select the Audio Boost checkbox.
3. Read the warning on the screen and if you want to proceed, click Yes.
4. Press the key > Save.
Improve sound quality for media files
Depending on your BlackBerry smartphone model, this feature might not be supported. To improve sound quality for
media files, you must be using stereo headphones with your smartphone.
1. Do one of the following:
• On the home screen, click the Media icon. Press the key > Media Options.
• On the home screen or in the Applications folder, click the Voice Notes icon. Press the key > Options.
2. Change the Headset Music EQ field.
3. Press the key > Save.
Copy, move, rename, or delete a file
1. Do one of the following:
• On the home screen or in a folder, click the Files icon.
• On the home screen, click the Media icon. Press the key > Explore.
2. Find and highlight a file.
3. Press the key.
• To copy a file, click Copy. Navigate to a location. Click Paste.
• To move a file, click Cut. Navigate to a location. Click Paste.
• To rename a file, click Rename. Type a name for the file. Click Save.
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• To delete a file, click Delete.
View properties for a file
You can view the size, author, publication date, and other properties of a file.
1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Properties.
Related information
Hide a file or folder, 134
View a hidden file or folder, 135
Change the amount of time before the media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry smartphone.
1. On the home screen, click the Media icon.
2. Press the key > Media Options.
3. Change the Close Media Player When Inactive field.
Turn on or turn off audio and video shortcuts
By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and
video files.
1. On the home screen, click the Media icon.
2. Press the key > Media Options.
3. Select or clear the Allow Mute and Volume keys to control play, pause, and skip checkbox.
4. Press the key > Save.
Related information
I can't use a shortcut, 61
Turn on or turn off media card support
When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This
might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than
your media card.
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1. On the home screen or in a folder, click the Options icon.
2. Click Device > Storage.
3. Select or clear the Media Card Support checkbox.
4. Press the key > Save.
Sort media files
1. Do one of the following:
• To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video.
• To sort pictures, on the home screen, click the Media icon > Pictures icon > Picture Library folder.
• To sort voice notes, on the home screen or in the Applications folder, click the Voice Notes icon. Highlight a voice
note.
2. Press the key > Sort by.
3. Click a sorting option.
About transferring and synchronizing files
You can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can
use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.
If you want to manage and preserve the information or the encryption that is associated with your files when you
synchronize files between your smartphone and your computer, use the BlackBerry Desktop Software. To download
BlackBerry Desktop Manager, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer. For more information about synchronizing files, see the Help in the BlackBerry Desktop Software.
Related information
Transfer files to and from your smartphone, 30
Transfer files to and from your smartphone
1. Connect your BlackBerry smartphone to the computer using a USB cable.
2. In the dialog box that appears on your smartphone, select one of the following file transfer options:
• If you want to transfer most types of files, click USB Drive.
• If you want to synchronize media files that are protected with DRM, click Sync Media.
3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.
4. On your computer, do one of the following:
• Drag a file from a location on your computer to a folder on your smartphone.
• Drag a file from a folder on your smartphone to a location on your computer.
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
Related information
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About transferring and synchronizing files, 142
Send a file
Before you begin: To send a video, the video must be recorded in MMS mode.
1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Send.
4. Click a message type.
5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
I can't attach a file to a text message, 130
Receive a media file using Bluetooth technology
Before you begin: To perform this task, you must turn on Bluetooth technology.
When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen.
1. In the Accept connection request dialog box, click Yes.
2. In the Do you want to receive the incoming data dialog box, click Yes.
Your smartphone stores each received file in the folder that matches each file's type.
Supported audio and video file formats and extensions
Depending on your BlackBerry smartphone model and wireless network, some file extensions and file formats might not be
supported.
File extensions Video file formats Audio file formats
MP4
M4A
M4V
3GP
3G2
• H.263
• H.264
• MPEG-4
• AAC-LC
• AAC+
• eAAC+
• AMR-NB
• QCELP
• EVRC
AVI MPEG-4 MP3
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File extensions Video file formats Audio file formats
ASF
WMA
WMV
• Windows Media Video 9
• VC-1
• Windows Media Audio 9 and
Windows Media Audio 9
Professional
• Windows Media Audio 10 and
Windows Media Audio 10
Professional
MP3 — MP3
FLAC — FLAC
OGG
—• FLAC
• Ogg Vorbis
AAC
—
• AAC-LC
• AAC+
• eAAC+
AMR — AMR-NB
QCP
—• QCELP
• EVRC
WAV
—
• PCM
• G711 U/A
• GSM 610
MID — Wave Synthesizer
For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/
smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Related information
Supported picture file extensions, 144
Supported picture file extensions
Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported.
• BMP
• JPG
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• GIF
• PNG
• TIF
• WBMP
For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/
smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Related information
Supported audio and video file formats and extensions, 143
Music
Related information
Transfer files to and from your smartphone, 30
Shuffle or repeat songs
1. On the home screen, click the Media icon > Music icon.
2. Do one of the following:
• To shuffle and play all of your songs, click Shuffle Songs.
• To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight the artist, album, genre, or
playlist. Press the key > Shuffle.
• To repeat the song, playlist, album, or artist that is currently playing, press the key > Repeat > Current
Song, Playlist, Album, or All Songs.
To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off.
Create a standard or an automatic playlist
You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media
card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all
of the criteria are automatically added to the playlist.
1. On the home screen, click the Media icon > Music icon.
2. Click Playlists > New Playlist.
• To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.
• To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to
add criteria for artists, albums, or genres.
3. Press the key > Save.
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Add the song that is playing to a playlist
1. When playing a song, press the key > Add To Playlist.
2. Click a playlist.
Move or delete a song in a playlist
1. On the home screen, click the Media icon > Music icon.
2. Click Playlists.
3. Click a standard playlist.
4.
Highlight a song.
•To change the location of the song in the playlist, press the key > Move. Navigate to a new location. Press
the key > Complete Move.
•To delete the song from the playlist, press the key > Remove > OK.
5. Press the key > Save.
Rename or delete a playlist
1. On the home screen, click the Media icon > Music icon.
2. Click Playlists.
3. Highlight a playlist.
4. Press the key.
• To rename the playlist, click Rename. Type a name for the playlist. Click OK.
• To delete the playlist, click Delete.
Videos
Related information
Transfer files to and from your smartphone, 30
Change the thumbnail picture for a video
You can pause a video at any time and use the picture that appears on the paused screen as the video's thumbnail picture.
1. On the home screen, click the Media icon > Videos icon.
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2. Play a video.
3. If the media controls don't appear at the bottom of the screen, click the trackpad.
4. When the video shows the picture that you want to use as the thumbnail picture, click the icon.
5. Press the key > Set Video Thumbnail.
Display closed captions in videos
You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
1. On the home screen, click the Media icon.
2. Press the key > Media Options.
3. Select the Display Closed Captions checkbox.
4. If necessary, change the Appearance field, Position field, and Font Scale field.
5. Press the key > Save.
Keep backlighting on when you play a video
By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media
options so that backlighting stays on when you play a video.
1. On the home screen, click the Media icon.
2. Press the key > Media Options.
3. Clear the Turn Off Auto Backlighting checkbox.
4. Press the key > Save.
To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox.
Video camera
Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video
camera features might not be available.
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording Pause recording
Send video Rename video
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Delete video
Record a video
Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone.
1. On the home screen, click the Media icon > Video Camera icon.
2. To start recording, click the icon.
3. To pause recording, click the icon.
Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when
video recording is paused.
Turn on or turn off video lighting
In low lighting conditions, the video light can improve the quality of videos that you record.
1. On the home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. Select or clear the Video Light checkbox.
4. Press the key > Save.
Turn on or turn off auto focus
1. On the home screen, click the Media icon > Video Camera icon.
2. Press the key.
3. Select or clear the Auto focus option.
Change the video camera scene mode
You can change the scene mode in the video camera to optimize the settings for different environments.
1. On the home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. Change the Scene Mode field.
4. Press the key > Save.
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Change the video size and format
The larger the video, the more storage space the video requires.
1. On the home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. Change the Video Format field.
4. Press the key > Save.
Related information
View properties for a file, 113
Reduce blurriness in the videos that you take
The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you
are recording a video.
1. On the home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. Select the Image Stabilization checkbox.
4. Press the key > Save.
Change the location for storing videos that you take
1. On the home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field.
4. Change the Folder field.
5. Press the key > Save.
Camera
Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video
camera features might not be available.
Camera at a glance
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Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures Geotagging is turned on
Geotagging is turned off Take another picture
Flash is turned on Flash is turned off
Automatic flash mode Scene mode
Take a picture
1. On the home screen, click the Camera icon.
2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.
3. Press the Right Convenience key.
The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview
at the bottom of the screen.
Change the flash setting for pictures that you take
1. On the home screen, click the Camera icon.
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2. To switch between flash settings, click the flash icon at the bottom of the screen.
When you close the camera, the flash setting is saved.
Change the camera scene mode
You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the
scene modes are available on the camera.
1. On the home screen, click the Camera icon.
2. To change the camera scene mode, click the scene mode icon at the bottom of the screen.
3. Select a scene mode.
When you close the camera, the scene mode is saved.
Change the size of pictures that you take
The larger the picture is, the more storage space the picture requires.
1. On the home screen, click the Camera icon.
2. Press the key > Options.
3. Change the Image Size field.
4. Press the key > Save.
Related information
View properties for a file, 113
Geotag pictures that you take
The geotag option in the camera records the geographical information of the location in which you take a picture.
1. On the home screen, click the Camera icon.
2. Click the geotag icon at the bottom of the screen.
The geotag information can be viewed in the properties of the picture file.
Turn off digital zoom for the camera
1. On the home screen, click the Camera icon.
2. Press the key > Options.
3. Clear the Digital Zoom checkbox.
4. Press the key > Save.
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Reduce blurriness in the pictures that you take
The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are
taking a picture.
1. On the home screen, click the Camera icon.
2. Press the key > Options.
3. Select the Image Stabilization check box.
4. Press the key > Save.
Change the review duration of the pictures that you take
You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another
picture right away.
1. On the home screen, click the Camera icon.
2. Press the key > Options.
• To change the review duration, change the Picture Review field to a time.
• To keep the picture on the screen after you take it until you press the key, change the Picture Review field
to Hold.
• To prevent the picture from staying on the screen after you take it, change the Picture Review field to Off.
3. Press the key > Save.
Change when the camera warns you about the number of pictures
remaining
A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the
number of remaining pictures in the Storage section of the Options screen.
1. On the home screen, click the Camera icon.
2. Press the key > Options.
3. Change the Warn when pictures remaining drops to field.
4. Press the key > Save.
Change the location for storing pictures that you take
Before you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone.
1. On the home screen, click the Camera icon.
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2. Press the key > Options.
3. Change the Store Pictures field.
4. Press the key > Save.
Pictures
Related information
Transfer files to and from your smartphone, 30
Pictures at a glance
Use a picture as your smartphone wallpaper
1. On the home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related information
My display changed, 234
Zoom, pan, or rotate a picture
In a picture, do one of the following:
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• To zoom in to the picture, click the trackpad.
• To zoom out from the picture, press the key.
• To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.
• To rotate the picture, press the key > Rotate.
Related information
I receive an error message after I rotate a picture, 160
Save a picture from a text message or a webpage
You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media
card.
1. Open a picture attachment in a text message or highlight a picture on a webpage.
2. Press the key > Save Image > Save.
View pictures as a slide show
A slide show displays all the pictures in a category or folder in sequence.
1. On the home screen, click the Media icon > Pictures icon.
2. Click a category.
3. Press the key > View Slide Show.
To close the slide show, press the key.
Change your slide show options
1. On the home screen, click the Media icon.
2. Press the key > Media Options.
• To change the number of seconds between slides in a slide show, change the Slide Show Interval field.
• To change the type of slide transition used, change the Slide Show Transitions field.
3. Press the key > Save.
View pictures in list view or thumbnail view
1. On the home screen, click the Media icon > Pictures icon.
2. Click a category.
3. Press the key > View > Thumbnailsor List.
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Organize pictures by date or folder
1. On the home screen, click the Media icon > Pictures icon.
2. Press the key > View by Date or View by Folder.
Create a picture folder
1. On the home screen, click the Media icon > Pictures icon.
2. Press the key > Add Folder.
3. If necessary, change the location that the folder is created in.
4. Type a name for the folder.
5. Click OK.
Voice notes
Related information
Transfer files to and from your smartphone, 30
Record a voice note
1. On the home screen or in the Applications folder, click the Voice Notes Recorder icon.
2. Click the icon.
3. Do any of the following:
• To pause recording, click the icon. To resume recording, click the icon.
• To stop recording, click the icon. Click the icon.
Note: When you stop recording a voice note, the voice note is automatically saved.
FM Radio
Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported.
Turn on or turn off FM radio
Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone.
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On the home screen, click the Media icon > FM Radio icon.
• To turn on the radio, click the icon.
• To turn off the radio, click the icon.
Related information
I'm experiencing poor FM radio reception, 159
Change the radio station
On the home screen, click the Media icon > FM Radio icon.
• To change the radio station using the radio dial, highlight the radio dial and then slide your finger left or right on the
trackpad.
• To seek the next or previous radio station, click the or icon.
• To move to a specific radio station, click the radio station frequency number. In the Tune to Station dialog box, slide
your finger up or down on the trackpad to change the numbers. Click OK.
Turn on or turn off scan mode
When you turn on scan mode, your BlackBerry smartphone will tune in to the first available radio station, pause on it, and
then tune in to the next available radio station. The FM radio application will continue to scan until you turn off scan mode.
1. On the home screen, click the Media icon > FM Radio icon.
2. Press the icon.
3. Press the key.
4. Click Scan Stations.
To turn off scan mode, click the trackpad.
Add a favorite radio station
1. While listening to a radio station, click the Favorites icon at the bottom of the screen.
2. Click Add Station.
3. In the Name field, type the name of the station.
4. Click Save.
Play, edit, or delete a favorite radio station
1. On the home screen, click the Media icon > FM Radio icon.
2. Click the Favorites icon at the bottom of the screen.
3. Highlight a favorite radio station.
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4. Press the key.
• To play the radio station, click Tune to Station.
• To edit the name of the radio station, click Edit Station.
• To delete the radio station, click Remove Station.
Sort favorite radio stations
1. On the home screen, click the Media icon > FM Radio icon.
2. Click the Favorites icon at the bottom of the screen.
3. Press the key.
• To sort the radio stations by radio frequency, click Sort by Frequency.
• To sort the radio stations by name, click Sort by Name.
Listen to FM radio on your speakerphone
Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone.
1. On the home screen, click the Media icon > FM Radio icon.
2. Click the Audio Output icon at the bottom of the screen until the speakerphone button appears.
Troubleshooting: Media
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone
model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your
smartphone that determine the features and settings that are available and whether you can add or update an app. If your
administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed
out, or a lock indicator appears beside the option field.
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If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed
IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more
information, visit www.blackberry.com/btsc and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related information
Feature availability, 27
I can't save media files
Your BlackBerry smartphone or media card might not have enough available storage space to store media files.
Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than
smaller pictures.
• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage
space than smaller videos.
Related information
Delete a message, 97
Copy, move, rename, or delete a file, 134
Change the size of pictures that you take, 151
Change the video size and format, 149
I can't open media files
Try the following actions:
• If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your
computer, disconnect your smartphone from your computer.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone
generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry
smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to
encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media
Card section, change the Mode field to Device Password.
• For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related information
About file encryption, 302
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The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the
amount of time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 141
The flash or video light dims or turns off
If the camera has a flash or the video light is turned on, and the battery power level drops below 20 percent, the flash or
video light dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the
flash or video light might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you
move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an
exclamation point indicator appears at the bottom of the screen.
Depending on yourBlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused
by slight movements of the camera by turning on image stabilization in the camera options.
I can't listen to FM radio
Try the following actions:
• Verify that you have wired headphones plugged into your BlackBerry smartphone.
• Verify that you have turned on the radio.
• Verify that there are FM radio stations available in your area.
I'm experiencing poor FM radio reception
The FM radio uses your wired headphones as an antenna. To improve radio reception, try one or more of the following:
• Straighten the headphone cord.
• Try different wired headphones, which may provide better reception quality.
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• Try moving to a different location, away from large metal objects.
I receive an error message after I rotate a picture
Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You
might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format.
If the picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce
the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.
My smartphone isn't using the correct ring tone or
wallpaper
If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card
using your smartphone password and you reset your smartphone, unlock your smartphone.
Related information
Lock or unlock your smartphone, 32
I can't use a shortcut
Try the following actions:
• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the
typing input language.
• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change an input or display language, 228
Turn on or turn off audio and video shortcuts, 141
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Ring tones, sounds, and alerts
How to: Ring tones, sounds, and alerts
Icons for sound and alert profiles
The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click
the icon to switch to a different sound profile or to change notification options. For example, you can change the volume or
ring tone for certain profiles or add a custom profile.
Normal profile Phone Calls Only profile
Loud profile Custom profile
Medium profile Silent profile
Vibrate Only profile All Alerts Off profile
About ring tones, sounds, and alerts
The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of
phone calls, messages, reminders, and browser content.
Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone
Calls Only. By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For
example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone
Calls Only profile is automatically updated. If you don't want specific settings for a preloaded profile to update
automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in
that preloaded profile.
Related information
Icons for sound and alert profiles, 161
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Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,
LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related information
I can't change the number of times that my smartphone rings, 83
Add or delete a contact alert, 163
Add or delete a custom sound profile, 162
Icons for sound and alert profiles, 161
Add or delete a custom sound profile
In addition to the preloaded sound profiles, you can create your own custom sound profiles.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile.
3. In the Name field, type a name for the profile.
4. Click the item that you want to change.
5. Change the ring tone, notifier, or reminder information.
6. Press the key > Save.
To delete a custom sound profile, highlight the profile. Press the key > Delete.
Related information
Icons for sound and alert profiles, 161
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Add or delete a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific
contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses
the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified
with the assigned ring tone or alert, you can select the All Alerts Off profile.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3. In the Name field, type the name of the contact alert.
4. In the Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7. Press the key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.
Related information
Icons for sound and alert profiles, 161
Silence your smartphone
1. On the home screen, click your Sound and Alert Profiles icon.
2. Do one of the following:
• To receive flashing LED alerts only, click the icon.
• To receive vibrate alerts only, click the icon.
• To turn off all alerts, including contact alerts, click the icon.
When a ring tone, reminder, or alert sounds, if available, press the Mute key on the right side of your BlackBerry
smartphone.
Related information
Silence the alarm, 207
Icons for sound and alert profiles, 161
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Flashing LED color descriptions
The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.
Flashing LED color Description
Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.
Blue Indicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn
off this notification.
Red Indicates that you have received a new message. The LED also flashes when your smartphone
accesses data on a smart card. You can turn on or turn off this notification. You can also change the
LED color for ring tones, message notifications, event reminders, and other application notifications
using the sound and alert profiles.
Amber Indicates that the battery power level has dropped to low and needs to be charged. You can't turn
on or turn off this notification. The amber LED flashes when your smartphone is turned off and
charging, this indicator changes to solid green when the battery is fully charged.
Related information
Turn on flashing LED notification for wireless coverage, 233
Turn off or turn on the Bluetooth connection notification, 283
Change alarm notification options
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
4. Press the key > Save.
Turn on or turn off event sounds
Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low,
and when you connect or disconnect a USB cable or accessory to or from your smartphone.
1. On the home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Event Sounds field.
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4. Press the key > Save.
Troubleshooting: Ring tones, sounds, and
alerts
My smartphone is ringing or vibrating more times than
expected
For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that
you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your
smartphone vibrates or rings until the caller or the wireless network ends the connection.
My smartphone isn't ringing or vibrating when I
receive a call or message
Try the following actions:
• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds
and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set
to Silent and that the Vibration field isn't set to Off.
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Browser
How to: Browser
Browser at a glance
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Browser basics
Browsing the Internet
Browse the Internet
For more information on the charges associated with using the browser, contact your wireless service provider.
1. On the home screen, click the Browser icon.
2. In the address bar, type a web address or search terms.
3. Press the key on the keyboard.
To stop loading a webpage, press the key > Stop.
Zoom in to or out from a webpage
On a webpage, press the key > Zoom.
• To zoom in, on the trackpad, slide your finger up.
• To zoom out, on the trackpad, slide your finger down.
To turn off zoom mode, press the key.
Open, close, or switch between tabs
With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a
link in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs you have open, the
more memory your smartphone uses.
Do one of the following:
• To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
• To open a new tab for a link on a webpage, highlight the link. Press the key > Open Link in New Tab.
• To switch between tabs, in the browser, press the key > Tabs. Click a tab.
• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
Turn on browser shortcuts
1. On the home screen, click the Browser icon.
2. Press the key > Options.
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3. In the General section, select the Enable Keyboard Shortcuts checkbox.
4. Press the key > Save.
Related information
Shortcuts: Browser, 58
Search for text in a message, in a file, or on a webpage
Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
2. Type the text.
3. Press the key on the keyboard.
To search for the next instance of the text, press the key > Find Next or Find Next on Page.
View your browser history
1. On the home screen, click the Browser icon.
2. Scroll to the History section.
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications,
files, podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2. Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3. Click Add.
Move back, move forward, or refresh a webpage
On a webpage, press the key.
• To move back or forward a webpage, click Back or Forward.
• To refresh a webpage, click Refresh.
Return to the browser home page
Before you begin: To perform this task, you must have a browser home page set on your BlackBerry smartphone.
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1. On a webpage, press the key.
2. Click Home.
Close the browser
1. On a webpage, press the key.
2. Click Close.
Playing media files, viewing pictures, and downloading files
View a full picture on a webpage
1. On a webpage, highlight or pause on a picture.
2. Press the key > View Image.
• To zoom in to or out from the picture, press the key > Zoom.
• To stop zooming, press the key > End Zoom.
• To return the picture to its original size, press the key.
Play a media file on a webpage
1. On a webpage, click a media file.
2. Click Open.
Related information
Supported audio and video file formats and extensions, 143
Open, play, or download a file from a webpage
You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check
the progress of your downloads.
On a webpage, click the file that you want to open, play, or download.
• To open or play the file, click Open.
• To download the file, in the Save dialog box, click Yes.
Copying and sending web addresses
Copy an address for a web page, link, or picture
Do any of the following:
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• To copy an address for a web page, press the key > Copy Page Address.
• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link.
• To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link.
To paste the address, press the key > Paste.
Send a web address, link, or picture
1. On the home screen, click the Browser icon.
• To send a web address for a webpage that is in your bookmark folder or browser history, highlight a webpage.
• To send a different web address, browse to a webpage.
• To send a link or picture from a webpage, highlight a link or picture.
2. Press the key > Send Page Address, Send Link, or Send Image Link.
3. Click a message type.
To return to the browser after you send the message, press the key.
Send a link or picture from a webpage
1. On a webpage, pause on or highlight a link or picture.
2. Press the key > Send Link or Send Image Link.
3. Click a message type.
To return to the browser after you send the message, press the key.
Browser bookmarks
About bookmarks for webpages
You can bookmark webpages that you visit frequently. When you bookmark a webpage, you can set whether you want the
browser to check the webpage for updates periodically. Bookmarks that have been updated since the last time you visited
them appear in italic.
Bookmark a webpage
1. On a webpage, press the key > Add to Bookmarks.
2. In the Title field, type a name for the bookmark.
3. In the Folder field, click the folder that you want the bookmark to appear in.
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4. Click Add.
Change or delete a bookmark for a webpage
You might not be able to change or delete bookmarks added by your wireless service provider.
1. On the home screen, click the Browser icon.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the key.
• To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save.
• To delete a bookmark, click Delete.
Send a bookmark for a webpage
1. On the home screen, click the Browser icon.
2. Press the key > Bookmarks.
3. Highlight a bookmark.
4. Press the key > Send Link.
5. Click a message type.
To return to the browser after you send the message, press the key.
Move a bookmark for a webpage
1. On the home screen, click the Browser icon.
2. Press the key > Bookmarks.
3. Highlight a bookmark.
4. Press the key > Move.
5. Click the new location.
Add, rename, or delete a bookmark folder for webpages
1. On the home screen, click the Browser icon.
2. Press the key > Bookmarks.
3. Highlight a bookmark folder.
4. Press the key.
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• To add a bookmark folder, click Add Subfolder.
• To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the key on the
keyboard.
• To delete a bookmark folder, click Delete Folder.
Browser options
Change your browser home page or start page
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the General section, do one of the following:
• To change the browser home page, in the Home Page field, type a web address.
• To use your browser home page as the start page when you first open the browser, change the Start Page field to
Home Page.
4. Press the key > Save.
Change the font size for text on webpages
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, change the Default Font Size field.
4. Press the key > Save.
Change your default search engine
Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when
you search the Internet using the search icon on the home screen.
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the General section, click Manage Search Engines.
4. Click a search engine.
Related information
Add a search engine from a website, 173
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Add a search engine from a website
You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are
changing your default search engine.
On the home screen, click the Browser icon.
• To add a search engine from a link on a website, browse to the website. Click the link. Click Add.
• To add a search engine from a website that doesn't provide a link, press the key. If New Search Engine appears
in the menu, click New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't
support this feature.
Set the character encoding for all webpages
By default, your BlackBerry smartphone uses the optimal character encoding for a webpage.
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, change the Default text encoding field.
4. Press the key > Save.
Stop loading images or playing embedded media files on webpages
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, do one of the following:
• To stop loading images on webpages, clear the Load Images checkbox.
• To stop playing embedded media files on webpages, clear the Enable Embedded Media Files checkbox.
4. Press the key > Save.
Stop blocking pop-ups on webpages
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, clear the Block Popups checkbox.
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Receive a prompt before you close the browser or stream media from the
Internet
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the General section, below Prompt Before, do one of the following:
• To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the
Closing Tabs on Exit checkbox.
• To receive a prompt confirming that you want to close the browser after you press the key, select the
Closing Browser on Escape checkbox.
• To receive a prompt before your BlackBerry smartphone uses your wireless service provider's browser portal to
stream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox.
4. Press the key > Save.
Delete browser history
1. On the home screen, click the Browser icon.
2. Click History.
3. Press the key > Clear All > Delete.
Delete browsing information
Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete
password information, browser history, download history, cookies, content that has been pushed to your smartphone, and
the browser cache.
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Privacy and Security section, below Clear Browsing Data, select the checkboxes beside the types of browsing
information that you want to delete.
4. Click Clear Now.
Turn off cookies in the browser
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Privacy & Security section, clear the Accept Cookies checkbox.
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4. Press the key > Save.
Turn off JavaScript support
JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the
browser to provide JavaScript features, you can turn off JavaScript support.
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, clear the Enable JavaScript checkbox.
4. Press the key > Save.
Turn on geolocation in the browser
If you turn on geolocation in the browser, some websites might be able to determine your approximate location.
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Privacy & Security section, select the Enable Geolocation checkbox.
4. Press the key > Save.
When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website
checkbox, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser
options.
Browser security
About TLS
The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the
Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry
Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content
servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your
smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your
smartphone and the BlackBerry Enterprise Server.
Browser security options
If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options.
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If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be
affected.
Option Description
Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this
option, your browser allows only TLS connections.
Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow
insecure renegotation. If you do not select this option, you might not be able to
access some websites.
Encryption Strength Specify whether your browser only accepts and sends data that is encrypted
using 128-bit encryption. To accept and send only data that is encrypted using
128-bit encryption, change this field to Strong Only. To accept and send data
that is encrypted using 128-bit encryption or 56-bit encryption, change this field
to Allow Weak.
Digest Strength Specify whether your browser accepts data with weak digest algorithms or
accepts only data with strong digest algorithms. The stronger the digest
algorithm is, the more secure your browsing experience is. To accept data with
weak digest algorithms, change this field to Allow Weak. To accept only data
with strong digest algorithms, change this field to Strong Only. To be prompted
to accept data with weak digest algorithms, change this field to Prompt.
Depending on the options that your administrator sets, you might not be able to
change this option.
Server Exceptions View a list of servers that have certificate problems you have accepted. To stop
permitting a connection to a website with a certificate problem, highlight the
server exception. Press the key > Delete.
Related information
Manage browser security, 176
Manage browser security
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > TLS.
3. Set the security options.
4. Press the key > Save.
Related information
Browser security options, 175
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Add a trusted content server
If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content
servers to accelerate the authentication process when you are authenticating with a content server.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > TLS.
3. In the Proxy TLS section, highlight the Trusted Servers field.
4. Press the key > Add Host.
5. Type the web address for the content server.
6. Click OK.
7. Press the key > Save.
Add or change a website that is associated with a certificate
To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a
website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS
options. You can manually add or change a website that is associated with a certificate.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > TLS.
• To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the
key > Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that
is associated with the website. Click OK.
• To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item.
Press the key > Edit. Change the certificate. Click OK.
3. Press the key > Save.
Browser push
About browser push
Browser push is designed to push information from a web application to your BlackBerry smartphone as the information
becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your
smartphone receives an update, a new browser push message might appear in the messages application or an icon on the
Home screen might change to indicate that new information is available. The web application might also push updated
information to your browser cache without notifying you. If information is pushed to your browser cache, the information is
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available on your smartphone even when your smartphone is not connected to the wireless network. Web applications that
use browser push automatically push updates to your smartphone, unless you turn off browser push.
Your smartphone supports different types of browser push messages. Service loading messages and service indication
messages include updated information. Other browser push messages include messages that appear in your browser
cache.
Browser push options
Option Description
Process MDS Set whether your BlackBerry smartphone accepts browser push messages from the
BlackBerry Enterprise Server or the BlackBerry Internet Service.
MDS Hosts Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server
instances or BlackBerry Internet Services.
Process SMSC Set whether your smartphone accepts push messages that are SMS-based.
SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept
browser push messages from a specific SMSC host, type the phone number for the SMSC
host.
Process IP Set whether your smartphone accepts browser push messages that web applications send
through a WAP gateway.
IP Hosts Set which WAP gateways your smartphone accepts browser push messages from. To accept
browser push messages from a specific IP host, type the IP address for the WAP gateway.
Turn off browser push
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Browser Push.
3. Clear the Enable Push checkbox.
4. Press the key > Save.
RSS feeds
For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the
Social Feeds icon. Press the key > Help.
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About RSS feeds
You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites.
You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application,
you can stay current with your social networks and view your RSS feeds in one location.
Add an RSS feed from the browser
1. In the browser, on a webpage with an RSS feed, press the key.
2. Click Subscribe to RSS Feed.
3. Select the checkbox beside each feed that you want to add.
4. Click Subscribe.
5. Click OK.
Tips: Browser
Turn on browser shortcuts
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the General section, select the Enable Keyboard Shortcuts checkbox.
4. Press the key > Save.
Related information
Shortcuts: Browser, 58
Shortcuts: Browser
To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input
language that you are using, some shortcuts might not be available.
Insert a period (.) in the address bar Press the key.
Insert a slash mark (/) in the address bar Press the key and the key.
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Stop loading a webpage Press the key.
Close the browser Press and hold the key.
On a webpage
Quickly switch between tabs Press W
Zoom in to a webpage Press I
Zoom out from a webpage Press O
Go to the start page Press G
Return to the browser home page Press H
Open the bookmark folder Press K
Bookmark a webpage Press A
View a list of webpages that you have visited
recently
Press Y
Refresh a webpage Press R
Find text on a webpage Press F. To find the next instance of the text, press V.
Open the browser options Press S
Move around a webpage
Move up a screen Press the key and the key.
Move down a screen Press the key.
Move to the top of a webpage Press T
Move to the bottom of a webpage Press B
Related information
Turn on browser shortcuts, 167
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Troubleshooting: Browser
I can't open a new tab
You might not have enough available memory on your BlackBerry smartphone. Try the following actions:
• Close a tab that you don't need.
• Close other applications that don't need to be open.
Related information
Close an app so that it is not running in the background, 246
I receive a prompt to switch networks when I stream a
song or video
If you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are
using. If you switch networks, extra fees might apply. For more information, contact your wireless service provider or
administrator.
To stop receiving this prompt, in the browser, press the key > Options. In the General section, below Prompt
Before, clear the Switching to Carrier Network for Streaming Media checkbox.
I cannot play a song or video on a web page
Your BlackBerry smartphone might not support the size or file format of the song or video file.
No browser is available on my smartphone
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry smartphone is connected to the wireless network.
Related information
Turn on, turn off, or check the status of a network connection, 257
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Calendar
How to: Calendar
Synchronizing calendar
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or
email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry
Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using
the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
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About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone
and in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your
smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 192
Synchronize organizer data over the wireless network, 183
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization checkbox.
4. Press the key > Save.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.
For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 192
About synchronization conflicts, 183
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of
the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the BlackBerry Desktop Software.
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Calendar basics
Switch calendar views
You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display
all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments,
meetings, and free time in a list.
1. On the home screen, click the Calendar icon.
2. Press the key > View.
3. Click a view.
Go to a specific date in the calendar
1. On the home screen, click the Calendar icon.
2. Press the key.
• To move to a specific date, click Go To Date.
• To move to the current date, click Go To Today.
Schedule a meeting or an appointment
Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server
that supports this feature.
1. On the home screen, click the Calendar icon.
2. Press the key > New Appointment.
3. Type the meeting or appointment information.
• To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.
4. Do one of the following:
• To send the meeting invitation to the participants that you invited, press the key > Send.
• To save an appointment, press the key > Save.
Related information
Turn off your smartphone, 294
I can't schedule appointments that span multiple days, 192
I can't set some fields when scheduling appointments, 192
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Set an alarm in the calendar
You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not
change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the
Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications.
1. On the home screen, click the Calendar icon.
2. Press the key > New Alarm.
3. Type the alarm information.
4. If you want the alarm to recur, change the Recurrence field.
5. Press the key > Save.
Switch calendars
If your BlackBerry smartphone is associated with multiple email accounts, you might have multiple calendars on your
smartphone. If you have multiple calendars on your smartphone, you can schedule and manage appointments and
meetings in each calendar. For more information, contact your wireless service provider.
1. On the home screen, click the Calendar icon.
2. Press the key > Select Calendar.
3. Click a calendar.
Meetings
Schedule a meeting or an appointment
Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server
that supports this feature.
1. On the home screen, click the Calendar icon.
2. Press the key > New Appointment.
3. Type the meeting or appointment information.
• To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.
4. Do one of the following:
• To send the meeting invitation to the participants that you invited, press the key > Send.
• To save an appointment, press the key > Save.
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