BlackBerry RFE70UW GSM/EDGE 850/900/1800/1900, WCDMA/HSDPA Bands (FDD II, IV, V), BT, 802.11 (b/g/n), FM Receiver, GPS Wireless Handset User Manual Temp Confid pt1

BlackBerry Limited GSM/EDGE 850/900/1800/1900, WCDMA/HSDPA Bands (FDD II, IV, V), BT, 802.11 (b/g/n), FM Receiver, GPS Wireless Handset Temp Confid pt1

User Manual pt1

BlackBerry Curve 9315 SmartphoneVersion: 7.1User Guide
Published: 2012-08-09SWD-20120809100741193
ContentsQuick Help ................................................................................................................................................... 9Getting started: Your smartphone ................................................................................................................. 9Popular topics ............................................................................................................................................ 28Popular tips ................................................................................................................................................ 33Common troubleshooting ........................................................................................................................... 41Tips and shortcuts ...................................................................................................................................... 46Tips: Doing things quickly ........................................................................................................................... 46Tips: Extending battery life .......................................................................................................................... 47Tips: Finding apps ...................................................................................................................................... 48Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 49Tips: Freeing space to optimize your smartphone's performance ................................................................. 50Tips: Updating your software ...................................................................................................................... 51Tips: Keeping your information safe ............................................................................................................ 51Tips: Managing indicators ........................................................................................................................... 52Shortcuts: Phone ........................................................................................................................................ 53Shortcuts: Messages .................................................................................................................................. 54Shortcuts: Files and attachments ................................................................................................................ 55Shortcuts: Typing with the physical keyboard .............................................................................................. 56Shortcuts: Media ........................................................................................................................................ 57Shortcuts: Browser ..................................................................................................................................... 58Shortcuts: Search ....................................................................................................................................... 59Shortcuts: Maps ......................................................................................................................................... 60Shortcuts: Calendar .................................................................................................................................... 60Troubleshooting: Shortcuts ......................................................................................................................... 61Phone ........................................................................................................................................................ 62How to: Phone ............................................................................................................................................ 62Troubleshooting: Phone .............................................................................................................................. 81
Voice commands ........................................................................................................................................ 85How to: Voice commands ........................................................................................................................... 85Troubleshooting: Voice commands ............................................................................................................. 87Messages ................................................................................................................................................... 89How to: Messages application .................................................................................................................... 89Troubleshooting: Messages application .................................................................................................... 125Files and attachments .............................................................................................................................. 131How to: Files ............................................................................................................................................ 131Troubleshooting: Files .............................................................................................................................. 138Media ...................................................................................................................................................... 139How to: Media .......................................................................................................................................... 139Troubleshooting: Media ............................................................................................................................ 157Ring tones, sounds, and alerts .................................................................................................................. 161How to: Ring tones, sounds, and alerts ...................................................................................................... 161Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 165Browser ................................................................................................................................................... 166How to: Browser ....................................................................................................................................... 166Tips: Browser ........................................................................................................................................... 179Troubleshooting: Browser ......................................................................................................................... 181Calendar .................................................................................................................................................. 182How to: Calendar ...................................................................................................................................... 182Tips: Calendar .......................................................................................................................................... 191Troubleshooting: Calendar ....................................................................................................................... 192Contacts .................................................................................................................................................. 194How to: Contacts ...................................................................................................................................... 194Troubleshooting: Contacts ........................................................................................................................ 204Clock ....................................................................................................................................................... 205
How to: Clock ........................................................................................................................................... 205Troubleshooting: Clock ............................................................................................................................. 209Tasks and memos .................................................................................................................................... 210Create a task or memo .............................................................................................................................. 210Send a task or memo ................................................................................................................................ 210Change or delete a task or memo .............................................................................................................. 210Change the status of a task ....................................................................................................................... 211Hide completed tasks ............................................................................................................................... 211Show tasks in the calendar ....................................................................................................................... 211Synchronizing tasks and memos ............................................................................................................... 212About categories ...................................................................................................................................... 214Categorize a contact, task, or memo ......................................................................................................... 214Create a category for contacts, tasks, or memos ....................................................................................... 214Turn off the prompt that appears before you delete items .......................................................................... 215Typing ...................................................................................................................................................... 216How to: Typing ......................................................................................................................................... 216Troubleshooting: Typing ........................................................................................................................... 223Keyboard ................................................................................................................................................. 224How to: Keyboard ..................................................................................................................................... 224Language ................................................................................................................................................. 227How to: Language .................................................................................................................................... 227Troubleshooting: Language ...................................................................................................................... 229Screen display .......................................................................................................................................... 230How to: Screen display ............................................................................................................................. 230Troubleshooting: Screen display ............................................................................................................... 234GPS technology ........................................................................................................................................ 235How to: GPS technology ........................................................................................................................... 235Troubleshooting: GPS technology ............................................................................................................. 237
Maps ....................................................................................................................................................... 238How to: Maps ........................................................................................................................................... 238Personalize: Maps .................................................................................................................................... 242Troubleshooting: Maps ............................................................................................................................. 244Applications ............................................................................................................................................. 245How to: Applications ................................................................................................................................ 245Troubleshooting: Applications .................................................................................................................. 247BlackBerry ID ........................................................................................................................................... 251How to: BlackBerry ID .............................................................................................................................. 251BlackBerry Device Software ...................................................................................................................... 253How to: BlackBerry Device Software ......................................................................................................... 253Troubleshooting: BlackBerry Device Software ........................................................................................... 255Manage Connections ................................................................................................................................ 257Mobile network ........................................................................................................................................ 257Wi-Fi technology ....................................................................................................................................... 263Mobile Hotspot mode ............................................................................................................................... 273How to: Mobile Hotspot mode ................................................................................................................... 273Troubleshooting: Mobile Hotspot mode .................................................................................................... 276Bluetooth technology ............................................................................................................................... 277How to: Bluetooth technology ................................................................................................................... 277Troubleshooting: Bluetooth technology ..................................................................................................... 285Media server ............................................................................................................................................ 288How to: Media server ................................................................................................................................ 288Smart accessories .................................................................................................................................... 290About the Smart Accessories application .................................................................................................. 290Set up a new dock .................................................................................................................................... 290Change a dock profile ............................................................................................................................... 291
Delete a saved dock profile ....................................................................................................................... 291Power and battery .................................................................................................................................... 292How to: Power and battery ........................................................................................................................ 292Troubleshooting: Power and battery .......................................................................................................... 296Storage space and media cards ................................................................................................................ 297How to: Storage space and media cards ................................................................................................... 297Troubleshooting: Storage space and media cards ..................................................................................... 303Search ..................................................................................................................................................... 305How to: Search ......................................................................................................................................... 305Troubleshooting: Search ........................................................................................................................... 309Security ................................................................................................................................................... 311How to: Security ....................................................................................................................................... 311Troubleshooting: Security ......................................................................................................................... 341Service books and diagnostic reports ........................................................................................................ 344Run, view, send, or delete a diagnostic report ........................................................................................... 344Accept, delete, or restore a service book ................................................................................................... 344Set a default recipient for diagnostic reports ............................................................................................. 345Find your smartphone model number and version of the BlackBerry Device Software ................................ 345I can't run or submit a diagnostic report .................................................................................................... 345Synchronization ....................................................................................................................................... 347How to: Synchronization ........................................................................................................................... 347Troubleshooting: Synchronization ............................................................................................................. 350Accessibility options ................................................................................................................................. 352How to: Accessibility ................................................................................................................................ 352Calculator ................................................................................................................................................ 362Use the calculator .................................................................................................................................... 362Convert a measurement ........................................................................................................................... 362
Glossary ................................................................................................................................................... 363Legal notice ............................................................................................................................................. 365
Quick HelpGetting started: Your smartphoneFind out about apps and indicators, and what the keys do on your BlackBerry smartphone.Your BlackBerry smartphone at a glance Inserting the SIM card, media card, and batteryUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help9
Remove the battery door Insert the SIM cardDepending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help10
Insert the media cardThe media card is optional. If a media card is included, it might already be inserted. Insert the battery New in BlackBerry 7.1BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help11
Wi-Fi callingIf your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. For more information, see Wi-Fi calling.Mobile Hotspot modeWhen you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode.Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/smartphones.FM RadioYou can use the FM Radio app to listen to radio stations on your smartphone. You can scan for stations, create favorite stations, and you can listen to the radio using a wired headset or the speakerphone. For more information, see FM Radio.Parental ControlsParental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are available. For more information, see Turn on Parental Controls.Public warning messagesIf your wireless service provider or organization uses a public warning system, you can receive public warning messages, such as weather warnings or amber alert messages, on your smartphone. For more information, see Public warning systems.New in BlackBerry 7BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.BlackBerry IDA BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help12
BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see BlackBerry ID.Voice enabled searchLooking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your smartphone and on the Internet. For more information, see Search for an item using voice enabled search.Home screen customizationCustomize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel and Show, hide, or find an application icon.Touch-free call answeringYou don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset.Bluetooth enhancementsYou can now send multiple pictures at once using Bluetooth technology. For details, see Send a file.Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth technology.Picture enhancementsWhen you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help13
About switching BlackBerry smartphonesWhen you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer data, and compatible third-party applications, can be transferred to your new smartphone.The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are available from the Device Switch option in the Setup application.A Switch Smartphones user guide is available at docs.blackberry.com.Depending on your wireless service provider, this feature might not be available.Related informationVisit the Setup application, 14About BlackBerry IDA BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.Related informationAbout downloading apps with the BlackBerry App World, 29Visit the Setup applicationThe Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.1. If the Setup application does not appear automatically, on the home screen or in a folder, click the Setup icon.2. Click a section to change options or to complete a short series of prompts that help you set the options.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help14
Important keysKeys on the front of your BlackBerry smartphone Trackpad • Slide your finger to move around the screen.• Press (click) to select an item.• Press and hold to open a pop-up menu. Menu • Open a menu.• Select a highlighted menu item.• Press and hold to switch applications quickly. Escape • Return to the previous screen.• Close the menu. Send • Make a call.• Answer a call. End/Power • End a call.• Return to the home screen.• Press and hold to turn on or turn off your BlackBerry smartphone.Keys on the top of your smartphone Lock Lock your keyboard.Keys on the right side of your smartphone Volume/Mute • Press the top and bottom keys to change the volume.• Press and hold the top or bottom key to play the next or previous media file.• Before you take a picture or record a video, press the top or bottom key to zoom in or out.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help15
Keys on the right side of your smartphone• Press the middle key to mute a call or mute the volume. Right convenience key • If supported, open the camera. To take a picture, press the convenience key again.• You can also customize this key.Keys on the left side of your smartphone Left convenience key • If supported, press to open BBM.• You can also customize this key.Keyboard Shift Capitalize letters. Alt Type the alternate character on a key. Symbol Open the symbol list. Backspace/Delete Delete the previous character or a selected item. Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call.Flashing LED color descriptionsThe LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.Flashing LED color DescriptionGreen Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.Blue Indicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help16
Flashing LED color DescriptionRed Indicates that you have received a new message. The LED also flashes when your smartphone accesses data on a smart card. You can turn on or turn off this notification. You can also change the LED color for ring tones, message notifications, event reminders, and other application notifications using the sound and alert profiles.Amber Indicates that the battery power level has dropped to low and needs to be charged. You can't turn on or turn off this notification. The amber LED flashes when your smartphone is turned off and charging, this indicator changes to solid green when the battery is fully charged.Related informationTurn on flashing LED notification for wireless coverage, 233Turn off or turn on the Bluetooth connection notification, 283IconsApplication iconsYou can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront.To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.Setup Setup Enterprise ActivationActivate a work email account using the BlackBerry Enterprise Server. OptionsUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help17
Power and lock Password Lock Power OffMessages Messages Saved Messages Added email address Added work email address Text MessagesInstant messaging Instant Messaging folderSome applications might appear in this folder including applications that you download. BBM Windows Live Messenger for BlackBerry smartphones AOL Instant Messenger Service for BlackBerry smartphones Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphonesApplications Browser Manage Connections Maps Help Password Keeper Voice Dialing Applications folderUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help18
Some applications might appear in this folder, including applications that you download.Media Media folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder PodcastsPersonal organizer Contacts Calendar Tasks MemoPad Clock CalculatorFiles Documents To Go FilesSocial networking and mobile purchasing BlackBerry App World Social FeedsUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help19
Facebook for BlackBerry smartphones Twitter for BlackBerry smartphonesBlackBerry Device Software update A software update for the BlackBerry Device Software is available. A software update for the BlackBerry Device Software is being downloaded. A software update for the BlackBerry Device Software is ready to be installed. A software update for the BlackBerry Device Software is stopped.Sounds and alerts Normal profile Phone Calls Only profile Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profileGames Games folderSome applications might appear in this folder, including applications that you download. BrickBreaker Word MoleHome screen iconsThese icons are status indicators that appear at the top of the home screen.Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help20
New itemTo clear this icon, open each item that has this indicator. Update is available in the BlackBerry App World storefront Sending data New item in the Social Feeds application Receiving data System is busy New BBM itemTo clear this icon, open each chat that has this icon. New BBM Groups item Roaming Unread message count Alarm is set Missed call count Calendar reminder count Bluetooth technology is turned on Wi-Fi technology is turned onMessage inbox iconsThese icons indicate the type or status of each message in your inbox.Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM itemTo clear this indicator, open each chat that has this indicator. Read message BBM chat is open Draft message New BBM Groups item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sentUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help21
Text message with an attachment Message has been sent Text message Message has been delivered Message has been readBattery power level iconsThese icons appear at the top of the home screen and at the top of the screen in some applications. Full battery Battery is charging Low batteryTyping iconsThese icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt modePhone iconsThese icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail messageCalendar iconsThese icons appear when you highlight a calendar entry. Event reminder Recurring appointment Meeting reminder Exception for recurring appointmentUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help22
NotesCamera iconsThese icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene modeVideo cameraThese icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete videoYour Home screenHome screen at a glance User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help23
Use a picture as your smartphone wallpaper1. On the home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper. Related informationMy display changed, 234Add a shortcut to your home screen or Favorites panelYou can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.1. Browse to a website, or highlight the item that you want to create a shortcut for.2. Press the key > Add to Home Screen.• To change the name of the shortcut, type a new name.• To change the location where the shortcut appears, change the Location field.• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.3. Click Add.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help24
Show or hide a home screen panel1. On the home screen, press the key > Manage Panels. 2. Select or clear the checkbox for each panel.3. Press the key > Save. Show, hide, or find an application iconDepending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.On the home screen or in a folder, do any of the following:• To see all your application icons, on the navigation bar, click All. • To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only. • To show all hidden application icons, press the key > Show All Icons. • To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon. • To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the key > Hide. • To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press the key > Show All.Related informationMy display changed, 234Move an application icon1. On the Home screen or in an application folder, highlight an application icon.2. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location.• To move the application icon into an application folder, click Move To Folder. Click an application folder.• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.Change where apps that you download appearTo find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help25
1. On the home screen, press the key > Options. 2. Change the Downloads Folder field.3. Press the key > Save. Change themes1. On the home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.4. Click Activate.To delete a theme, click the theme. Click Delete.Related informationMy display changed, 234Set the number of icons that appear on the home screen1. On the home screen or in a folder, click the Options icon.2. Click Accessibility.3. Change the Home Screen Grid Layout field.4. Press the key > Save. Change what happens when you type on the Home screenBefore you begin: Depending on your typing input language, you might not be able to use shortcut keys to open applications.1. On the Home screen, press the key > Options. • To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.2. Press the key > Save. Add a message that appears when your smartphone is locked1. On the home screen or in a folder, click the Options icon.2. Click Display > Message on Lock Screen.3. Type the text that you want to appear on the screen when your smartphone is locked.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help26
Related informationLock or unlock your smartphone, 32Feature availabilityThe following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.Smartphone modelFeatures such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.Wireless service plan and wireless service providerYou must purchase or change your wireless service plan through your wireless service provider. Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them.For more information about your plan, contact your wireless service provider.BlackBerry Internet Service and BlackBerry Enterprise ServerOnce you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service.If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in the security options on your smartphone.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help27
Wireless networkThe wireless network that your smartphone is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.RegionDepending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.Related informationFind more information, 28BlackBerry Device Software, 253Check which wireless networks your smartphone connects to, 257Find more information•Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu.•www.blackberry.com/support: Find the BlackBerry Answers tool, the BlackBerry Support Community Forums, and more.•www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.•Your wireless service provider website: Find information about your wireless network or wireless service plan.Popular topicsBlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.Set up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts icon.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help28
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.Note: In some cases, you might see the following options. If so, select one of the options.•Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server.If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.Related informationReconcile email over the wireless network manually, 93Change options for your personal email account, 93Add or change your email signatureBefore you begin: Depending on your wireless service plan, this feature might not be supported.1. On the home screen, click the Messages icon.2. Press the key > Options. • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.• For a personal email account, click Email Account Management. Click an email account. Click Edit.3. Type a signature.4. Press the key > Save. Your signature is added to your email after you send it.About downloading apps with the BlackBerry App WorldWith the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help29
Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.Related informationAbout BlackBerry ID, 14 Transfer files to and from your smartphone1. Connect your BlackBerry smartphone to the computer using a USB cable.2. In the dialog box that appears on your smartphone, select one of the following file transfer options:• If you want to transfer most types of files, click USB Drive.• If you want to synchronize media files that are protected with DRM, click Sync Media.3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.4. On your computer, do one of the following:• Drag a file from a location on your computer to a folder on your smartphone.• Drag a file from a folder on your smartphone to a location on your computer.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationAbout transferring and synchronizing files, 142About using your smartphone as a tethered modemDepending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet.To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered Internet connection.For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help30
Copy contacts from your SIM card to your contact listDepending on your wireless service provider and wireless network, this feature might not be supported.1. In the contact list, press the key > SIM Phone Book. 2. Press the key > Copy All To Contacts. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.Change your ring tone, notifiers, reminders, or alertsIn any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.1. On the home screen, click your Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone or ring volume, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save. Related informationI can't change the number of times that my smartphone rings, 83Add or delete a contact alert, 163Add or delete a custom sound profile, 162Icons for sound and alert profiles, 161View a location on a map1. On the home screen, click the Maps icon.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help31
2. Press the key > Find a Location. • To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.• To view a new location, in the Find an address field, type an address. Highlight the location.• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.• To view a favorite location, in the Favorites section, highlight the location.3. Press the key > View on Map. If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.Lock or unlock your smartphoneYou can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.Do one of the following: • To lock the keyboard, press the key on the top of your smartphone. • To unlock the keyboard, press the key again. • To lock your smartphone with a password, on the home screen or in a folder, click the icon.• To unlock your smartphone, enter your password.Related informationSet or change your smartphone password, 312Turn on or turn off airplane modeYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on airplane mode, click All Off.• To turn off airplane mode, click Restore Connections.Related informationTurn on or turn off data service or set roaming options, 259User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help32
Turn on, turn off, or check the status of a network connection, 257Popular tipsSave time and maximize your efficiency with these quick tips.Tips: Finding appsLook in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside.Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the key > Unhide Icon. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.Search for an app. On the home screen, start typing the app name.Verify that an app is installed. On the home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone.Tips: Managing indicatorsIndicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.Remove the new item indicator . Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.Remove the unopened message indicator . In the Messages app, do one or more of the following:User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help33
• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders.• Mark a message as read. Highlight a message. Press the key > Mark Read.• Mark all messages that are prior to a date as read. Highlight a date field. Press the key > Mark Prior Read.Identify an indicator. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.Tips: Updating your softwareUpdated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Check to see if there is updated BlackBerry Device Software that you can download over the network.Depending on your smartphone model, this feature might not be supported. On the home screen or in a folder, click the Options icon. Click Device > Software Updates. Update your BlackBerry Device Software from your computer.On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Set your BlackBerry Desktop Software to check for updates automatically.For instructions, see the Help in BlackBerry Desktop Software.Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.Tips: Doing things quicklyFor full instructions, click the links under Related information at the bottom. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help34
Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections.Highlight and click the areas at the top of the home screen.See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.On the navigation bar, click All.Switch to another app. Press and hold the key. Click an app. Note: The other app might still be running in the background.Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.Use pop-up menus. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad.Switch to the Favorites, Media, Downloads, and Frequent panels.On the home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press the key > Mark as Favorite.Change options for the home screen such as the wallpaper. On the home screen, press the key > Options.Related informationChange what happens when you type on the Home screen, 26 Assign an application to a convenience key, 224Keep an application running in the background and switch to another application, 245Tips: Extending battery lifeClose apps when you're finished with them. In an app, press the key and click Close or Exit.Turn on battery saving mode. On the home screen or in a folder, click the Options icon. Click Device > Battery Saving Mode. Select the Turn on User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help35
Battery Saving Mode when battery power level is low checkbox.Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox.Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon. Click Device > Auto On/Off.Close browser tabs you aren't using. In the browser, press the key > Tabs. Highlight a tab and click the icon.Turn off location-based services when you're not using them. On the home screen or in a folder, click the Options icon. Click Device > Location Settings. Turn off any options you're not using.Set backlighting to remain on for a shorter period of time, and lower its brightness.On the home screen or in a folder, click the Options icon. Click Display > Screen Display.Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts.Delete the previous text from a reply message. When you are replying to a message, press the key > Delete Original Text.Change how often podcast or social feed applications refresh content.Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.Check for Device Software updates. Click the Options icon > Device > Software Updates.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help36
Tips: Freeing space for your music, pictures, videos, and filesYou can store files in the built-in media storage on your BlackBerry smartphone or on a media card.Check how much storage is used by media files and documents.On the home screen, click the Media icon. Press the key > Memory Use.Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete.Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. Change the Image Size or Video Format field.Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. In the Storage section, change the Store Pictures or Store Videos field.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationCopy, move, rename, or delete a file, 134Change the size of pictures that you take, 151View the amount of available storage space on your smartphone, 303Change how long your smartphone stores calendar entries, 189Keep an application running in the background and switch to another application, 245Tips: Keeping your information safeYou can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help37
Set a smartphone password. On the home screen or in a folder, click the Options icon. Click Security > Password.Encrypt contacts and files. On the home screen or in a folder, click the Options icon. Click Security > Encryption.Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Back up your smartphone data to a media card. On the home screen, click the Setup icon. In the Setup section, click Device Switch > Save Data.Related informationTurn on encryption, 302Set or change your smartphone password, 312Shortcuts: PhoneDepending on the typing input language that you're using, some shortcuts might not be available.Change your ring tone From the home screen, press the key. Press the key > Phone Ring Tones.Check your voice mail Press and hold 1.Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key that you would like to assign speed dial to.Add an extension to a phone number Press the key and X. Type the extension number.Type a letter in a phone number field Press the key and the letter key.Insert a plus sign (+) when typing a phone number Press O.Turn on or turn off the speakerphone during a call Press the key on the keyboard.Stop listening to a call with a wireless headset Press the key on the keyboard.Change the active phone number From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help38
Shortcuts: Typing with the physical keyboardDepending on the typing input language that you're using, some shortcuts might not be available.Insert a period (.) Press the key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address field Press the key.Capitalize a letter Press and hold the letter key until the capitalized letter appears.Turn on CAPS lock Press the key and the Right key. To turn off CAPS lock, press the Left or Right key.Type a symbol Press the key. Type the letter that appears below the symbol.Type the alternate character on a key Press the key and the character key.Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.Type a number in a text field Press and hold the key and press the number key.Type a number in a number field Press a number key. You don't need to press the key.Turn on NUM lock Press the key and the Left key. To turn off NUM lock, press the Left or Right key.Highlight a line of text Press the Left or Right key and, on the trackpad, slide your finger up or down.Highlight text character by character Press the Left or Right key and, on the trackpad, slide your finger left or right.Cut highlighted text Press the Left or Right key and the key.Copy highlighted text Press the key and click the trackpad.Paste text Press the Left or Right key and click the trackpad.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help39
Shortcuts: MediaDepending on the typing input language that you're using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone.Resume playing an audio or video file Press the Mute key again.Play the next audio file Press and hold the Volume Up key on the right side of your smartphone.Play the previous audio file Press and hold the Volume Down key on the right side of your smartphone.Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns on.PicturesZoom in Press IZoom out Press OPan up Press 2Pan down Press 8Pan right Press 6Pan left Press 4Rotate Press LCamera and video cameraZoom in before you take a picture or record a video Press the Volume Up key.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help40
Zoom out before you take a picture or record a video Press the Volume Down key.Take a picture Press the Right Convenience key on the side of your smartphone.Common troubleshootingI can't make or receive callsTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.• If you're not receiving calls, verify that call blocking and call forwarding are turned off.• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.• If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System. From the home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.Related informationFixed dialing and smart dialing, 70Call waiting, call forwarding, and call blocking, 68Switch the active phone number, 76User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help41
I'm not receiving messagesTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.• Reset your smartphone. Connect to the network and try again.• If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.• Verify that your smartphone is not blocking messages. For more information, contact your administrator.Related informationChange, prioritize, or delete an email filter, 101I can't send messagesTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.• If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.• Generate an encryption key.• Verify that data service is turned on.• Resend the message.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help42
Related informationGenerate an encryption key, 319Change or delete a contact, 195Turn on or turn off data service or set roaming options, 259Options for email filters, 100Resend a message, 96Wireless coverage indicators, 261Turn on, turn off, or check the status of a network connection, 257Resend a message, 96I forget my smartphone passwordIf you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.My smartphone isn't ringing or vibrating when I receive a call or messageTry the following actions:• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.The screen turns offWhen you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help43
To turn on the screen, click the trackpad or press a key.Related informationSet options for backlighting, 230Email messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email messages manually.Organizer data isn't synchronizing over the wireless networkTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.• If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.I can't pair with a Bluetooth enabled deviceTry the following actions:• Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help44
• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption checkbox. Press the key > Save.Related informationMake your smartphone discoverable, 280The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 141User GuideRIM Confidential and Proprietary Information - Approved Third PartiesQuick Help45
Tips and shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Tips: Doing things quicklyFor full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections.Highlight and click the areas at the top of the home screen.See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.On the navigation bar, click All.Switch to another app. Press and hold the key. Click an app. Note: The other app might still be running in the background.Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.Use pop-up menus. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad.Switch to the Favorites, Media, Downloads, and Frequent panels.On the home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press the key > Mark as Favorite.Change options for the home screen such as the wallpaper. On the home screen, press the key > Options.Related informationUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts46
Change what happens when you type on the Home screen, 26 Assign an application to a convenience key, 224Keep an application running in the background and switch to another application, 245Tips: Extending battery lifeClose apps when you're finished with them. In an app, press the key and click Close or Exit.Turn on battery saving mode. On the home screen or in a folder, click the Options icon. Click Device > Battery Saving Mode. Select the Turn on Battery Saving Mode when battery power level is low checkbox.Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox.Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon. Click Device > Auto On/Off.Close browser tabs you aren't using. In the browser, press the key > Tabs. Highlight a tab and click the icon.Turn off location-based services when you're not using them. On the home screen or in a folder, click the Options icon. Click Device > Location Settings. Turn off any options you're not using.Set backlighting to remain on for a shorter period of time, and lower its brightness.On the home screen or in a folder, click the Options icon. Click Display > Screen Display.Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts.Delete the previous text from a reply message. When you are replying to a message, press the key > Delete Original Text.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts47
Change how often podcast or social feed applications refresh content.Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.Check for Device Software updates. Click the Options icon > Device > Software Updates.Tips: Finding appsLook in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside.Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the key > Unhide Icon. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.Search for an app. On the home screen, start typing the app name.Verify that an app is installed. On the home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts48
Tips: Freeing space for your music, pictures, videos, and filesYou can store files in the built-in media storage on your BlackBerry smartphone or on a media card.Check how much storage is used by media files and documents.On the home screen, click the Media icon. Press the key > Memory Use.Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete.Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. Change the Image Size or Video Format field.Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. In the Storage section, change the Store Pictures or Store Videos field.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationCopy, move, rename, or delete a file, 134Change the size of pictures that you take, 151View the amount of available storage space on your smartphone, 303Change how long your smartphone stores calendar entries, 189Keep an application running in the background and switch to another application, 245User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts49
Tips: Freeing space to optimize your smartphone's performanceTry to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following:Close any apps you're not using. Press and hold the key until the application switcher appears. Click an application icon. Press the key > Close or Exit.Check how much free application storage you have. On the home screen or in a folder, click the Options icon. Click Device > Storage.Identify and delete applications and themes you don't need.On the home screen or in a folder, click the Options icon. Click Device > Application Management. To view the details about your smartphone's memory and CPU usage, slide your finger on the trackpad right or left. To delete an application or theme, click an item. Click Delete.Delete languages you don't use. On the home screen or in a folder, click the Setup icon. Click Languages and Input Methods.Delete browsing history and clear the cache. On the home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.Delete messages. Highlight a message. Press and hold the key. On the trackpad, slide your finger up or down. Release the key. Press the key > Delete Messages.Or, highlight a date. Press the key > Delete Prior.Reduce the amount of time that your smartphone stores email messages and calendar entries.On the home screen, click the Messages icon or Calendar icon. Press the key > Options.Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the key > Options > Email Preferences.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts50
Receive only the first section of long email messages, and choose whether to download more.On the home screen, click the Messages icon. Press the key > Options > Message Display and Actions.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationChange how long your smartphone stores calendar entries, 189Delete a language from your smartphone, 227Tips: Updating your softwareUpdated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Check to see if there is updated BlackBerry Device Software that you can download over the network.Depending on your smartphone model, this feature might not be supported. On the home screen or in a folder, click the Options icon. Click Device > Software Updates. Update your BlackBerry Device Software from your computer.On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Set your BlackBerry Desktop Software to check for updates automatically.For instructions, see the Help in BlackBerry Desktop Software.Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.Tips: Keeping your information safeYou can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts51
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Set a smartphone password. On the home screen or in a folder, click the Options icon. Click Security > Password.Encrypt contacts and files. On the home screen or in a folder, click the Options icon. Click Security > Encryption.Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Back up your smartphone data to a media card. On the home screen, click the Setup icon. In the Setup section, click Device Switch > Save Data.Related informationTurn on encryption, 302Set or change your smartphone password, 312Tips: Managing indicatorsIndicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.Remove the new item indicator . Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.Remove the unopened message indicator . In the Messages app, do one or more of the following:• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts52
• Mark a message as read. Highlight a message. Press the key > Mark Read.• Mark all messages that are prior to a date as read. Highlight a date field. Press the key > Mark Prior Read.Identify an indicator. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.Shortcuts: PhoneDepending on the typing input language that you're using, some shortcuts might not be available.Change your ring tone From the home screen, press the key. Press the key > Phone Ring Tones.Check your voice mail Press and hold 1.Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key that you would like to assign speed dial to.Add an extension to a phone number Press the key and X. Type the extension number.Type a letter in a phone number field Press the key and the letter key.Insert a plus sign (+) when typing a phone number Press O.Turn on or turn off the speakerphone during a call Press the key on the keyboard.Stop listening to a call with a wireless headset Press the key on the keyboard.Change the active phone number From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts53
Shortcuts: MessagesDepending on the typing input language that you are using, some shortcuts might not be available.In a messageReply to a message Press RReply to all in an email or a PIN message Press LForward a message Press FFile an email message Press IView or hide the email address of a contact Highlight the contact in the To or From field. Press Q.Move to the next message Press NMove to the previous message Press PIn your message inboxOpen a message Press the key.Compose a message from a message inbox Press CMark a message as read or unread Press the key and U.Add a flag to a message Press WView all flagged messages Press the key and F.View received messages and received call logs Press the key and I.View draft and sent messages Press the key and O.View voice mail messages Press the key and V.View text messages Press the key and S.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts54
View call logs Press the key and P.View all your messages Press the key.Move around your message inboxMove up a screen Press the key and the key.Move down a screen Press the key.Move to the top of a message inbox Press TMove to the bottom of a message inbox Press BMove to the next unread item Press UMove to the next related message Press JMove to the previous related message Press KShortcuts: Files and attachmentsDepending on the typing input language that you are using, some shortcuts might not be available.Search for text in a file or an attachment Press FMove to the last cursor position after closing and reopening a file or an attachmentPress GIn a spreadsheetMove to a specific cell Press GView the content of a cell Press the Space keySwitch worksheets Press V. Click a worksheet.View or hide columns or rows Press HUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts55
In a presentationSwitch presentation views Press MMove to the next slide when viewing a presentation in slide viewPress NMove to the previous slide when viewing a presentation in slide viewPress PMove to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide viewPress GShortcuts: Typing with the physical keyboardDepending on the typing input language that you're using, some shortcuts might not be available.Insert a period (.) Press the key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address field Press the key.Capitalize a letter Press and hold the letter key until the capitalized letter appears.Turn on CAPS lock Press the key and the Right key. To turn off CAPS lock, press the Left or Right key.Type a symbol Press the key. Type the letter that appears below the symbol.Type the alternate character on a key Press the key and the character key.Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts56
Type a number in a text field Press and hold the key and press the number key.Type a number in a number field Press a number key. You don't need to press the key.Turn on NUM lock Press the key and the Left key. To turn off NUM lock, press the Left or Right key.Highlight a line of text Press the Left or Right key and, on the trackpad, slide your finger up or down.Highlight text character by character Press the Left or Right key and, on the trackpad, slide your finger left or right.Cut highlighted text Press the Left or Right key and the key.Copy highlighted text Press the key and click the trackpad.Paste text Press the Left or Right key and click the trackpad.Shortcuts: MediaDepending on the typing input language that you're using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone.Resume playing an audio or video file Press the Mute key again.Play the next audio file Press and hold the Volume Up key on the right side of your smartphone.Play the previous audio file Press and hold the Volume Down key on the right side of your smartphone.Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns on.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts57
PicturesZoom in Press IZoom out Press OPan up Press 2Pan down Press 8Pan right Press 6Pan left Press 4Rotate Press LCamera and video cameraZoom in before you take a picture or record a video Press the Volume Up key.Zoom out before you take a picture or record a video Press the Volume Down key.Take a picture Press the Right Convenience key on the side of your smartphone.Shortcuts: BrowserTo use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.Insert a period (.) in the address bar Press the key.Insert a slash mark (/) in the address bar Press the key and the key.Stop loading a webpage Press the key.Close the browser Press and hold the key.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts58
On a webpageQuickly switch between tabs Press WZoom in to a webpage Press IZoom out from a webpage Press OGo to the start page Press GReturn to the browser home page Press HOpen the bookmark folder Press KBookmark a webpage Press AView a list of webpages that you have visited recentlyPress YRefresh a webpage Press RFind text on a webpage Press F. To find the next instance of the text, press V.Open the browser options Press SMove around a webpageMove up a screen Press the key and the key.Move down a screen Press the key.Move to the top of a webpage Press TMove to the bottom of a webpage Press BRelated informationTurn on browser shortcuts, 167Shortcuts: SearchDepending on the typing input language that you're using, some shortcuts might not be available.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts59
Search for an item on your BlackBerry smartphoneStart typing on the home screen.Search for text in a message Press SSearch for text in a file or an attachmentPress FSearch for text on a webpage Press FSearch for text in a presentation Press FNote: You can change what happens when you type on the home screen.To search for text in a presentation, you must view the presentation in text view or in text and slide view. Related informationChange what happens when you type on the Home screen, 26 Turn on browser shortcuts, 167Shortcuts: MapsDepending on the typing input language that you are using, some shortcuts might not be available.Zoom in to a map Press IZoom out from a map Press OMove to the next direction on a route Press NMove to the previous direction on a route Press PShortcuts: CalendarDepending on the typing input language that you're using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry checkbox. Schedule an appointment Press CUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts60
Change to Agenda view Press AChange to Day view Press DChange to Week view Press WChange to Month view Press MMove forward in week, month, or day view Press the key.Move back in week, month, or day view Press the key and the key.Move to the current date Press TMove to a specific date Press GTroubleshooting: ShortcutsI can't use a shortcutTry the following actions:• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.Related informationChange an input or display language, 228Turn on or turn off audio and video shortcuts, 141User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTips and shortcuts61
PhoneHow to: PhonePhone at a glance Phone iconsThese icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail messageUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone62
Phone basicsFind your phone numberDo one of the following: • To view your active phone number, from the home screen, press the key. Your phone number appears at the top of the screen. • To view a list of your multiple phone numbers, from the home screen, press the key. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.Related informationAbout multiple phone numbers, 75My phone number appears as Unknown in the Phone application, 83Make a call1. Do one of the following: • If your BlackBerry smartphone is unlocked, press the key. • If your smartphone is locked and you don't want to unlock it, press the key > Place Call.2. Type a phone number or contact name.3. Press the key. To end the call, press the key.Related informationAdd a pause or a wait to a phone number, 195Available voice commands, 86Make a Direct Connect call, Turn on or turn off dialing from the lock screen, 76Sort phone numbers or contacts on the phone screen, 76I can't make or receive calls, 41 Answer or end a callPress the key. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone63
To end a call, press the key.Related informationChange your ring tone, notifiers, reminders, or alerts, 31 I can't make or receive calls, 41 Answer a second callDepending on your wireless service provider and wireless network, this feature might not be supported.During a call, press the key.• To answer the incoming call and place the current call on hold, click Answer - Hold Current.• To answer the incoming call and end the current call, click Answer - Drop Current.To return to the first call, press the key > Swap or Flash.Change your ring tone, notifiers, reminders, or alertsIn any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.1. On the home screen, click your Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone or ring volume, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save. Related informationI can't change the number of times that my smartphone rings, 83Add or delete a contact alert, 163Add or delete a custom sound profile, 162Icons for sound and alert profiles, 161User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone64
Mute a callDuring a call, press the Mute key on the right side of your smartphone.To turn off mute, press the Mute key again.Place a call on holdIf your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold.During a call, press the key > Hold.To resume a call, press the key > Resume.Turn on the speakerphoneCAUTION: Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your smartphone.During a call, press the key on the keyboard. To turn off the speakerphone, press the key again. Dial an extension1. Press the X key.2. Type the extension number.Dial using numbers or lettersWhen you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad.• To type a number, press a number key.•To type a letter, press and hold the key. Press the letter key. Switch applications during a callDuring a call, press the key > Switch Application.Note: If you switch to a different application and you want to end the call, press the key.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone65
About using a headsetYou can purchase an optional headset to use with your BlackBerry smartphone.If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.For more information about using the headset, see the documentation that came with your headset.Emergency callsAbout emergency calls and Emergency Callback ModeIf you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you can't send and receive messages or browse webpages.If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.Related informationAbout GPS technology, Make an emergency callDo one of the following: • If your keyboard or BlackBerry smartphone is unlocked, from the home screen, press the key. Type the emergency number. Press the key. • If your smartphone is locked with a password, press the key > Emergency. Press the key.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone66
• If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type the emergency number. Press the key.VolumeAdjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.• To decrease the volume, press the Volume Down key on the right side of your smartphone.• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.Related informationMute a call, 65 Improve sound quality for media files, 140Amplify the volume using the audio boost feature, 140Change the default volume for callsYou can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.1. From the home screen, press the key. 2. Press the key > Options > In-call Settings. 3. Change the Default Call Volume field.4. Press the key > Save. Improve sound quality during a callYou can't change sound quality when you are using a Bluetooth enabled headset.1. During a call, press the key > Enhance Call Audio.2. Select a Boost Bass or Boost Treble option.Improve sound quality for all callsYou can't change sound quality when you are using a Bluetooth enabled headset.1. From the home screen, press the key. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone67
2. Press the key > Options > In-call Settings.3. Change the Phone Call Audio field or Headset Call Audio field.4. Press the key > Save. Speed dialSet up speed dial for a contact1. From the home screen, press the key. 2. Press the key > View > Speed Dial List. 3. In the Speed Dial Numbers list, click an unassigned key.4. Click a contact.5. If necessary, click a phone number for the contact.To make a call using speed dial, from the Phone application, the home screen, a message, or a message inbox, press and hold the key that you assigned to the contact.Change the contact that is assigned to a speed dial key1. From the home screen, press the key. 2. Press the key > View > Speed Dial List. 3. Highlight a contact or phone number.4. Press the key. • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.• To delete the contact from the Speed Dial Numbers list, click Delete.Call waiting, call forwarding, and call blockingTurn on or turn off call waitingBefore you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone68
1. From the home screen, press the key. 2. Press the key > Options > Call Waiting.3. Select or clear the Enabled checkbox.4. Press the key > Save. About call forwardingDepending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.For more information, contact your wireless service provider.Start or stop forwarding callsBefore you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.1. From the home screen, press the key. 2. Press the key > Options > Call Forwarding. • To forward all calls to a call forwarding number, change the Forward Calls field to Always.• To forward unanswered calls only, change the Forward Calls field to Customize. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.3. Press the key > Save. Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.To stop forwarding calls, change the Forward Calls field to Never.Add, change, or delete a call forwarding numberBefore you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.1. From the home screen, press the key. 2. Press the key > Options > Call Forwarding.3. Press the key. • To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard. • To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the key on the keyboard.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone69
• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.4. Press the key > Close. About call blockingThe blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.Block or stop blocking callsBefore you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.1. From the home screen, press the key. 2. Press the key > Options > Call Blocking. 3. Highlight a call blocking option.4. Press the key > Enable.5. Type your call blocking password.To stop blocking calls, highlight a call blocking option. Press the key > Disable.Change the call blocking password1. From the home screen, press the key. 2. Press the key > Options > Call Blocking. 3. Press the key > Change Password.Fixed dialing and smart dialingDepending on your wireless service provider and wireless network, this feature might not be supported.About fixed dialingIf you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone70
If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list.To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.Turn on fixed dialingBefore you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.1. From the home screen, press the key. 2. Press the key > Options > FDN Phone List. 3. Press the key > Enable FDN Mode.4. Type your PIN2 code.5. Press the key on the keyboard. To turn off fixed dialing, press the key > Disable FDN Mode.Related informationI can't make or receive calls, 41 Add, change, or delete a contact in your fixed dialing listBefore you begin: To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.1. From the home screen, press the key. 2. Press the key > Options > FDN Phone List. • To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number. • To change a contact, press the key > Edit. Change the contact information. • To delete a contact, highlight a contact. Press the key > Delete.3. Press the key > Save. About smart dialingWith the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes aren't supported by the smart dialing feature.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone71
In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing out the main phone number for the organization.Related informationI can't make or receive calls, 41 Set options for dialing extensions1. From the home screen, press the key. 2. Press the key > Options > Smart Dialing. 3. In the Number field, type the main phone number for an organization.4. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension.5. In the Extension Length field, set the default length for extensions.6. Press the key > Save. Set the default country code and area code1. From the home screen, press the key. 2. Press the key > Options > Smart Dialing. 3. Set the Country Code and Area Code fields.4. If necessary, set the Local Country Code field and International Dialing Digits field.5. In the National Number Length field, set the default length for phone numbers in your country.6. Press the key > Save. Note: When you determine the default length for phone numbers, include your area code and local number, but don't include your country code or the National Direct Dialing prefix.Conference callsAbout conference callsYou can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone72
Related informationConference call meetings, 189Make a conference callBefore you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported.If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.1. During a call, press the key > Add Participant.2. Type a phone number or highlight a contact.3. Press the key. 4. During the new call, press the key to join your first contact to the conference call. 5. To join another contact to the call, repeat steps 1 to 4.Related informationPlace a call on hold, 65 Create a phone number link for a conference call1. Type a phone number for the conference call bridge.2. Type X and the access code.Speak privately with a contact during a conference callBefore you begin: You can perform this task only if you make a conference call by calling other contacts and joining the calls together, and not if you create a conference call meeting in the calendar of your smartphone.1. During a conference call, press the key > Split Call.2. Click a contact.To return to the conference call, press the key > Join Conference.Disconnect a contact from a conference callBefore you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.1. During a conference call, press the key > Drop Call.2. Click a contact.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone73
After you disconnect a contact from a conference call, the call resumes with the other contacts.Leave a conference callBefore you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported. During a conference call, press the key > Transfer or Flash.Call logsAbout call logsCall logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the home screen.You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry smartphone for 30 days.Send a call log1. From the home screen, press the key. 2. Highlight a call log.3. Press the key > View > History. 4. Highlight a call log.5. Press the key > Forward. Delete call logs1. From the home screen, press the key. 2. Do one of the following:• To delete a single call log, highlight a call log.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone74
• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key.3. Press the key > Delete. Add, change, or delete call log notes1. From the home screen, press the key. 2. Highlight a call log.3. Press the key > View > History. 4. Highlight a call log.5. Press the key. • To add notes, click Add Notes.• To change notes, click Edit Notes. • To delete notes, click Edit Notes. Press the key > Clear Field.6. Press the key > Save. View or hide call logs in the Messages applicationYou can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.1. From the home screen, press the key. 2. Press the key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option.• To hide call logs in the Messages application, select the None option.3. Press the key > Save. Multiple phone numbersAbout multiple phone numbersWhen you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the following situations applies:• Your smartphone uses a SIM card and your SIM card supports more than one phone number.• Your wireless service provider has set up your smartphone to support more than one phone number.• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone75
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you can receive calls to all phone numbers.If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages.You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone.Switch the active phone number1. From the home screen, press the key. 2. Click your phone number at the top of the screen.3. Click the phone number that you want to set as the active phone number.Related informationMy phone number appears as Unknown in the Phone application, 83I can't make or receive calls, 41 Phone optionsTurn on or turn off dialing from the lock screen1. On the home screen, press the key > Options. 2. Click Security > Password.3. Select or clear the Allow Outgoing Calls While Locked checkbox.4. Press the key > Save. Related informationChange when your smartphone locks automatically with a password, 313Sort phone numbers or contacts on the phone screen1. From the home screen, press the key. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone76
2. Press the key > Options > Call Logs and Lists. • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.• To sort contacts alphabetically by contact name, change the Phone List View field to Name.• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.3. Press the key > Save. Related informationTurn on or turn off dialing from the lock screen, 76 Hide or display your phone number when you make callsYour wireless network can override the option that you choose.1. From the home screen, press the key. 2. Press the key > Options > In-call Settings. • To hide your phone number when you make calls, change the Restrict My Identity field to Always.• To display your phone number when you make calls, change the Restrict My Identity field to Never.• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.3. Press the key > Save. Turn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.1. On the home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options. 3. If necessary, click General Options.4. Clear the Confirm Delete checkbox.5. Press the key > Save. Change how you answer or end calls with the holster1. From the home screen, press the key. 2. Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone77
• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never.• To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster.• To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Never.3. Press the key > Save. Change how you answer calls with a headsetIf your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.1. From the home screen, press the key. 2. Press the key > Options > In-call Settings. • To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only).• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.3. Press the key > Save. Reset a call timerA call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.1. From the home screen, press the key. 2. Press the key > Status > Last Call or Total Calls > Clear Timer.3. Press the key > Save. About TTY supportWhen you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your smartphone, visit www.shopblackberry.com.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone78
Turn on or turn off TTY support1. From the home screen, press the key. 2. Press the key > Options > TTY.3. Change the TTY field.4. Press the key > Save. A TTY indicator appears in the connections area at the top of the home screen.Related informationAbout TTY support, 78 Phone options, 76 Voice mailSet up your voice mailYour voice mail account, password, and greeting are created within your wireless service provider's voice mail system. Depending on your wireless service provider, the method for changing your voice mail password or greeting might differ. After purchasing your smartphone, consult your wireless service provider's instructions for setting up your voice mail password, greeting, and other voice mail options. If you need additional information about voice mail management, contact your wireless service provider.Set up automatic dialing for voice mail accessYou can set up your smartphone to access your voice mail automatically, by storing the voice mail password. With the voice mail password stored you don't have to enter it manually each time you retrieve your voice mail messages. To access your voice mail messages you need the voice mail access number and a password. The voice mail access number is the phone number you call to access your voice mail account, and is usually loaded onto the smartphone by your wireless service provider.Tip: With some voice mail systems you need to add a longer pause before entering the password. To determine if this is required, call your voice mail account and take note of the amount of time that passes before being prompted to enter the password.1. From the home screen, press the key. 2. Press the key > Options > Voice Mail. 3. Enter your voice mail access number and the password, if desired. To add additional time before the password, press the key. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone79
• To add one or more additional pauses position the cursor at the beginning of the Password field and then select Add Pause. This option is for adding a short period between the voice mail access number and the password.• To be prompted before sending the password, position the cursor at the beginning of the Password field and then select Add Wait. This option is for adding a longer period between the voice mail access number and the password.4. Press the key > Save. Related informationI can't check my voice mail, 82Check your voice mail, 80Check your voice mailDepending on your theme, you might be able to check your voice mail from the home screen.Tip: You can set the voice mail access number and password to dial automatically to access your voice mail messages.1. From the home screen, press the key. 2. Press the key > Call Voice Mail.3. Enter your voice mail access number and password as prompted.Related informationI can't check my voice mail, 82Set up automatic dialing for voice mail access, 79 Change how many times your smartphone rings before the call goes to voice mailTo change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.Related informationI can't change the number of times that my smartphone rings, 83User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone80
Troubleshooting: PhoneSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app. If your administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed out, or a lock indicator appears beside the option field.If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc and read KB18998.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 27 I can't make or receive callsTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.• If you're not receiving calls, verify that call blocking and call forwarding are turned off.• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone81
• If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System. From the home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.Related informationFixed dialing and smart dialing, 70 Call waiting, call forwarding, and call blocking, 68 Switch the active phone number, 76 I can't check my voice mailTry the following actions:• If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.Related informationSwitch the active phone number, 76 I can't block calls• Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider.• If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone82
I can't change the number of times that my smartphone ringsDepending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.My phone number appears as Unknown in the Phone applicationIf your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Highlight the phone number.4. Press the key > Edit SIM Phone Number.5. Type your phone number.6. Click OK.I can't make calls using a voice commandTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.• Verify that your keyboard is unlocked.• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.Related informationBluetooth technology, 277Change the language for voice commands, 86User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone83
My headset makes calls instead of my smartphoneIf your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset.Try the following actions:• Disconnect the Bluetooth-enabled headset from your smartphone.•During a call, press the key, click Activate Handset.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPhone84
Voice commandsHow to: Voice commandsPerform an action using a voice command1. On the home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice command.Related informationI can't make calls using a voice command, 83 Change the options for voice promptsAfter you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.1. On the home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.• To turn off voice prompts, change the Audio Prompts field to No Prompts.• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts.3. Press the key > Save. Improve voice recognitionYou can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.1. On the home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.3. In the Voice Adaptation section, click Start.4. Complete the instructions on the screen.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesVoice commands85
Available voice commandsVoice command Description"Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands."Call <contact name> <phone number type>" Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number."Call extension <extension number>" Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company."Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number."Check signal strength" Say this voice command to check your wireless coverage level."Check network" Say this voice command to check the wireless network that your smartphone is connected to."Check battery" Say this voice command to check the battery power level."Repeat" Say this voice command to have the last voice prompt repeated to you."Cancel" Say this voice command to close the voice dialing application.Related informationSet options for dialing extensions, 72 Change the language for voice commandsWhen you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesVoice commands86
1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Language.3. Change the Voice Dialing field.4. Press the key > Save. Related informationMy smartphone doesn't recognize names or numbers in voice commands, 88Turn off choice lists for voice commandsIf your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.1. On the home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.3. Set the Choice Lists field to Always Off.4. Press the key > Save. Troubleshooting: Voice commandsI can't make calls using a voice commandTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.• Verify that your keyboard is unlocked.• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.Related informationBluetooth technology, 277Change the language for voice commands, 86 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesVoice commands87
My smartphone doesn't recognize names or numbers in voice commandsTry the following actions:• Say the first name and the last name of your contact.• Improve voice recognition of numbers.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesVoice commands88
MessagesHow to: Messages applicationMessages at a glance Search for messagesYou can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.On the home screen, click the Messages icon. • To search for messages based on the subject, highlight a message. Press the key > Search by > Subject. • To search for messages based on the sender, highlight a message. Press the key > Search by > Sender. • To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the key > Save. Click Search.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages89
• To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced. Press the key > Last.Note: If you search for messages, your smartphone doesn't search attachments.To stop a search, press the key.Related informationDo more with your message search results, 308Message search criteria, 307Hide filed and sent messages from the Messages application1. On the home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions. • To hide filed messages, select the Hide Filed Messages checkbox.• To hide sent messages, select the Hide Sent Messages checkbox.3. Press the key > Save. Show or hide messages from the Messages applicationYou can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the home screen for text messages. Depending on your theme, a separate icon might already appear by default.1. On the home screen, click the Messages icon.2. Press the key > Options > Inbox Management. • To hide messages from specific email accounts, in the Email Accounts section, clear the checkbox beside one or more email accounts.• To show text messages, in the Other Message Types section, selct the Text Messages checkbox.3. Press the key > Save. View or hide call logs in the Messages applicationYou can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.1. From the home screen, press the key. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages90
2. Press the key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option.• To hide call logs in the Messages application, select the None option.3. Press the key > Save. Hide the new or unread message indicator1. On the home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions. • To hide the new message indicator, clear the Display New Message Indicator checkbox.• To hide the unread message indicator, change the Display Message Count field to None.3. Press the key > Save. Change how you group email messages1. On the home screen, click the Messages icon.2. Press the key > Display Style > Group by Subject or Single Messages. Use color to differentiate work messages from other messagesBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.1. On the home screen or in a folder, click the Options icon.2. Click Display > Message Categorization.3. In the Message Outline Colors section, do any of the following:• To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field.• To set an outline color for your other messages, change the Other Messages field.4. Press the key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages91
Set how long your smartphone stores messages1. On the home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions. 3. Change the Days To Keep Messages field.4. Press the key > Save. Related informationSome messages no longer appear on my smartphone, 126Open a new message automatically when you remove your smartphone from your holster1. On the home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions. 3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save. Turn off the delete message or read message prompt1. On the home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions. • To turn off the delete message prompt, in the Actions section, clear the Confirm Delete checkbox.• To turn off the read message prompt, in the Actions section, clear the Confirm Mark Prior Read checkbox.3. Press the key > Save. Change options for spell check1. On the home screen, click the Messages icon.2. Press the key > Options > Spell Check. • To check spelling before sending your email, select the Spell Check Email Before Sending checkbox.• To set the size of the word to check, click a number in the Minimum Sized Word To Check dialog box.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages92
3. Press the key > Save. EmailSet up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts icon.3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.Note: In some cases, you might see the following options. If so, select one of the options.•Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server.If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.Related informationReconcile email over the wireless network manually, 93Change options for your personal email account, 93Reconcile email over the wireless network manuallyIf you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.1. On the home screen, click the Messages icon.2. Press the key> Reconcile Now.Change options for your personal email accountBefore you begin: Depending on your wireless service provider, you might not be able to change some options for your personal email account.You can change options for each personal email account that you added to your BlackBerry smartphone. You can create email filters, synchronize your contacts, change your signature or display name, and more.1. On the home screen, click the Messages icon.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages93
2. Press the key > Options > Email Account Management. 3. Click the email account that you want to change options for.For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup.Compose and send an email1. On the home screen, click the Messages icon.2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name.4. Type a message.5. Press the key > Send. Related informationSearch for a contact, 196Personal distribution lists, 200I can't send messages, 42 Attach a file to an email, 95Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling. 2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All. • To add the word to the custom dictionary, press the key > Add To Dictionary. • To stop checking spelling, press the key > Cancel Spell Check.Related informationI can't check spelling, 223Save a messageSaved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages94
On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key > Save. • To save a draft email, press the key > Compose Email > Save Draft.Related informationView saved messages, 96Blind carbon copy a contactYou can blind carbon copy a contact in an email or a PIN message.When you are composing an email or a PIN message, press the key > Add Bcc. Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact.3. Press the key > Continue. Related informationI can't attach a file to a text message, 130Attach a file to an emailBefore you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.When you are composing an email, press the key > Attach > File. • To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file. • To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network.Set the importance level for an email or a PIN message that you sendIf you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.1. When you are composing an email or a PIN message, press the key > Options. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages95
2. Change the Importance field.3. Press the key > Save. Viewing and replying to emailView saved messages1. On the home screen, click the Messages icon.2. Press the key > View Saved Messages.View an address instead of a display nameIn a message, press the key > Show Address. To view the display name again, press the key > Show Name.Reply to or forward an email or PIN messageIn a message, press the key. • To reply to a message, click Reply or Reply to All.• To forward a message, click Forward or Forward As.Related informationI can't send messages, 42 Delete the original text from a reply messageWhen you are replying to a message, press the key > Delete Original Text. Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the home screen, click the Messages icon.2. Highlight the message.3. Press the key > Delete. Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages96
• To change the message, click Edit. Change the message. Press the key > Send. • To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send.• To resend the message without changing it, click Resend.Related informationI can't send messages, 42 Change options for HTML email1. On the home screen, click the Messages icon.2. Press the key > Options > Email Preferences. 3. In the HTML Email section, do any of the following:• To view email in plain text format, clear the Enable HTML Email checkbox.• To download images automatically in HTML email, select the Download Images Automatically checkbox.• To turn off the prompt that appears before downloading images in HTML email, clear the Confirm External Image Download checkbox.4. Press the key > Save. Organizing your email inboxDelete a messageOn the home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well. • To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the key > Delete Messages. • To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.Mark a message as read or unreadOn the home screen, click the Messages icon. • To mark a message as read or unread, highlight the message. Press the key > Mark Read or Mark Unread.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages97
• To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark Prior Read.Add, change, or remove a flagIf you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.When you are composing or viewing an email, press the key. • To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save. • To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.• To remove a flag, click Clear Flag.Filter email by sender or subject1. On the home screen, click the Messages icon.2. Highlight an email.3. Press the key > Filter by > Sender or Subject. 4. Type a name for the email filter.5. Set the email filter options.6. Press the key > Save. Add, move, rename, or delete an email folderBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.1. On the home screen, click the Messages icon.2. Press the key > View Folder. 3. Highlight a folder.4. Press the key. • To add a folder, click Add Folder.• To move a folder, click Move Folder. Click the new location.• To rename a folder, click Rename Folder.• To delete a folder, click Delete Folder.File an emailBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages98
1. On the home screen, click the Messages icon.2. Highlight an email.3. Press the key > File. 4. Highlight a folder.5. Press the key > File. View filed messages1. On the home screen, click the Messages icon.2. Press the key > View Folder. 3. Click a folder.Email filtersAbout email filtersYou can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer.Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.Create an email filterBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail or Windows Live Hotmail), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.1. On the home screen, click the Messages icon.2. Press the key > Options > Email Filters. 3. Press the key > New. 4. Type a name for the email filter.5. Set the email filter options.6. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages99
Options for email filtersOption DescriptionFrom Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.Sent to Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.Subject Specify the text that the email filter should search for in the Subject field of your email.Message Specify the text that the email filter should search for in the body of your email.Sent directly to me Set whether the email filter applies to email that includes your email address in the To field.Cc to me Set whether the email filter applies to email that includes your email address in the Cc field.Bcc to me Set whether the email filter applies to email that includes your email address in the Bcc field.Importance Set the importance level of email that the email filter applies to.Sensitivity Set the sensitivity level of email that the email filter applies to.Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages100
Option Descriptionforwarded, specify whether it is forwarded with high importance or with the email header only.Filter email by sender or subject1. On the home screen, click the Messages icon.2. Highlight an email.3. Press the key > Filter by > Sender or Subject. 4. Type a name for the email filter.5. Set the email filter options.6. Press the key > Save. Turn on an email filter1. On the home screen, click the Messages icon.2. Press the key > Options > Email Filters. 3. Select the checkbox beside an email filter.4. Press the key > Save. Change, prioritize, or delete an email filter1. On the home screen, click the Messages icon.2. Press the key > Options > Email Filters. 3. Highlight an email filter.4. Press the key. • To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.• To prioritize an email filter, click Move. Click the new location.• To delete an email filter, click Delete.Synchronizing emailAbout synchronization and reconciliationThe wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages101
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Reconcile email over the wireless network manuallyIf you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.1. On the home screen, click the Messages icon.2. Press the key> Reconcile Now.Turn on or turn off wireless email reconciliationYou can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry smartphone.1. On the home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account.4. Select or clear the Wireless Reconcile checkbox.Empty the deleted items folder on your computer from your smartphoneBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.1. On the home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Purge Deleted Items. Delete email on your smartphone and in your email application on your computerYou can set the Delete On option for each email address that is associated with your BlackBerry smartphone.1. On the home screen, click the Messages icon.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages102
2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account.4. Change the Delete On field to Mailbox & Handheld.5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network.Related informationDelete a message, 97 Stop forwarding email to your smartphoneBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.1. On the home screen, click the Messages icon.2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Send Email to Handheld checkbox.5. Press the key > Save. To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.Stop storing email sent from your computer on your smartphoneBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.1. On the home screen, click the Messages icon.2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Folder Redirection. 5. Clear the checkbox beside the Sent Items folder.6. Press the key > Save. Stop storing email sent from your smartphone on your computerBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.1. On the home screen, click the Messages icon.2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages103
4. Clear the Save Copy In Sent Folder checkbox.5. Press the key > Save. Google MailAbout Google Mail on your smartphoneDepending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to important email messages.For more information about Google Mail, visit www.googlemail.com.Add or remove a Google Mail starYou can mark an important Google Mail message or conversation with a star.1. On the home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key. • To add a star, click Add Star.• To remove a star, click Remove Star.Apply or remove a Google Mail labelYou can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox. If you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.1. On the home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key > Labels.• To apply a label, select the checkbox beside the label.• To remove a label, clear the checkbox beside the label.4. Press the key > Save. View Google Mail messages with a specific label1. On the home screen, click the Messages icon.2. Press the key > View Folder. 3. Click a label.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages104
Create or delete a Google Mail label1. On the home screen, click the Messages icon.2. Press the key > Labels.• To create a new label, click New Label. Type a label name. Click Save. • To delete a label, highlight a label. Press the key > Delete.Preview more of grouped email messagesBefore you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject.1. On the home screen, click the Messages icon.2. Click Options > Message Display and Actions.3. Change the Preview Length field.4. Press the key > Save. Archive a Google Mail message or conversationIf you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the messages in the conversation.1. On the home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key > Archive > Yes.Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be automatically deleted from your smartphone after a certain period of time.Move archived Google Mail messages to your message inbox1. On the home screen, click the Messages icon.2. Press the key > View Folder > Archive.3. Highlight a Google Mail message or conversation.4. Press the key > Move to Inbox.Report spam sent to your Google Mail accountWhen you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam.1. On the home screen, click the Messages icon.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages105
2. Highlight a Google Mail message or conversation.3. Press the key > Report Spam.4. If necessary, click Yes.Text messagesAbout text messagesTo send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported.Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect.Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov.If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application.Compose and send a text messageThe number of recipients that you can send a text message to depends on your wireless service provider.1. On the home screen, click the Messages icon.2. Press the key > Compose Text Message.3. In the To field, do one of the following:• Type a contact name. • Press the key > Choose Contact. Click a contact.• Type a phone number that can receive text messages (including the country code and area code).• If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.4. Type a message.5. Press the key. Related informationPersonal distribution lists, 200I can't send messages, 42 Attach a media file, contact card, appointment, or location to a text message, 107User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages106
Attach a media file, contact card, appointment, or location to a text messageBefore you begin: To attach a video, the video must be recorded in MMS mode.1. When you're composing a text message, press the key > Attach. 2. Click an attachment type.3. Click a file.Related informationI can't attach a file to a text message, 130Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact.3. Press the key > Continue. Related informationI can't attach a file to a text message, 130Reply to or forward a text messageBefore you begin: You can't forward text messages that contain content that is copyright protected.1. On the home screen, click the Text Messages icon.2. Highlight a message. • To reply to a message, press the key > Reply. • To forward a message, press the key > Forward.Add an appointment to your calendar from a text message1. In a text message, highlight an iCalendar attachment.2. Press the key > View Appointment. 3. Press the key > Add To Calendar. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages107
Delete the history from a text messageDo one of the following: • To delete an individual message from the history, highlight the message. Press the key > Delete Message. • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation. • To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the key > Delete.Cell broadcastingAbout cell broadcastingCell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.Turn on cell broadcastingBefore you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.Depending on your wireless service provider and the wireless network that your smartphone is connected to, this feature might not be supported.1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcasting.3. Select the Enable Cell Broadcasting checkbox.• If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel. • If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type the channel ID and a nickname. Click OK.4. Select the checkbox beside a language.5. Press the key > Save. To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.Related informationI can't turn on cell broadcasting, 130User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages108
Stop receiving messages from a cell broadcast channelBefore you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location.1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcasting.3. In the Channels section, highlight a cell broadcast channel.4. Press the key. • To stop receiving messages from the cell broadcast channel, click Disable.• To delete the cell broadcast channel, click Delete Channel.Rename a cell broadcast channel1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcasting.3. In the Channels section, highlight a cell broadcast channel.4. Press the key > Set Nickname.5. Type a name for the cell broadcast channel.6. Click OK.7. Press the key > Save. Public warning systemsAbout public warning systemsPublic warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to public safety in their area. Messages may include severe weather warnings, missing child alerts, or other national emergencies.Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless service plan. Depending on your region, wireless service provider, and wireless network, this feature might not be supported. For more information, contact your wireless service provider or administrator.Related informationDelete a message, 97 Mark a message as read or unread, 97 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages109
Unsubscribe from public warning messagesDepending on your region and wireless network, the name of the public warning system will vary.1. On the home screen, click the Messages icon.2. Press the key > Options. 3. Click the appropriate public warning system.4. To choose which types of public warning messages you will receive, select or clear the checkbox beside one or more of the alert types listed.Note: You might not be able to unsubscribe from some public warning messages.PIN messagesAbout PIN messagesA PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message.Find your PINDo one of the following:• On the home screen or in a folder, click the Options icon. Click Device > Device and Status Information.• If supported by your input language, in a message or memo, type mypin followed by a space.Compose and send a PIN message1. On the home screen, click the Messages icon.2. Press the key > Compose Other > Compose PIN. 3. In the To field, do one of the following: • Type a PIN. Press the key on the keyboard. • If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on the keyboard.4. Type a message.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages110
5. Press the key > Send. Related informationPersonal distribution lists, 200I can't send messages, 42 Create a link for a PINYou can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.When you are typing text, type pin: and the PIN.Reply to or forward an email or PIN messageIn a message, press the key. • To reply to a message, click Reply or Reply to All.• To forward a message, click Forward or Forward As.Related informationI can't send messages, 42 Set the importance level for an email or a PIN message that you sendIf you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.1. When you are composing an email or a PIN message, press the key > Options. 2. Change the Importance field.3. Press the key > Save. Change the display color of PIN messages1. On the home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions. 3. To change the display color of PIN messages in your inbox, clear the Display PIN Messages in Red checkbox.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages111
AttachmentsHow to: AttachmentsAbout files and attachmentsYou can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can also rename, move, and delete files on your organization's network from your smartphone.To change attachments or files that you download, you can use third-party editing applications, such as , that are designed for use on BlackBerry smartphones.Related informationSearch for a file that is saved on your smartphone, 132Search for a file that is saved on your organization's network, 132Open a file or an attachmentBefore you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, meeting invitation, or calendar entry, press the key. 2. If necessary, click Retrieve Attachment Information.3. Click Open Attachment.4. If necessary, on the Attachments screen, click an attachment.5. If necessary, in the dialog box, select an option.Related informationI can't turn on cell broadcasting, 130Save a file or an attachmentBefore you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages112
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key.2. Click Download Attachment or Download File.3. Click the folder that you want to save the file or attachment in.4. Click Save.To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download.Send a fileBefore you begin: To send a video, the video must be recorded in MMS mode.1. On the home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send. 4. Click a message type.5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.Related informationI can't attach a file to a text message, 130Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.1. In a file, highlight a link.2. Press the key > Open Link or Retrieve. To return to the file, press the key.Set font options for a file or an attachment1. In a file or an attachment, press the key > Options. 2. Change the font fields.3. Press the key > Save. View properties for a fileYou can view the size, author, publication date, and other properties of a file.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages113
1. On the home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties. Related informationHide a file or folder, 134View a hidden file or folder, 135Contact cardsAbout contact cardsA contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also send contact cards through the Contacts application using Bluetooth technology.Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact.3. Press the key > Continue. Related informationI can't attach a file to a text message, 130Save a contact card from a messageIf you receive a contact card in a message, you can save it so that the contact information is added to your contact list.1. In a message, highlight a contact card.2. Press the key > View Attachment. 3. Press the key. 4. Click one of the following items:•Add to Contacts•Update ContactUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages114
Troubleshooting: AttachmentsA skipped content bar appears in a documentMore content is available for you to download to your BlackBerry smartphone.1. To download the content, click the skipped content bar.2. Click More.A question mark appears on a slideA question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.1. To download the slide, highlight the slide.2. Press the key > Retrieve.Security options for messagesBlock incoming messagesIf your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.When you block messages, you can set your smartphone to allow messages from specific contacts.1. Do one of the following:• To block all incoming email, PIN, or text messages, on the home screen or in a folder, click the Options icon. Click Security > Firewall. Select the checkbox beside one or more message types. • To block only text messages with attachments that are from an advertiser or unknown sender, on the home screen, click the Text Messages icon.Press the key > Options. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages checkbox or the Reject Advertisements checkbox.2. Press the key > Save. Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your smartphone without contributing to data usage by turning off email message forwarding or by using email message filters.Related informationCreate an email filter, 99 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages115
Allow messages from contacts in your contact list or allowed sender list1. On the home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. In the General section, if the Enable checkbox isn't selected, select it.4. In the Block Incoming Messages section, select one or more message types.5. Select the Contacts checkbox or Specific Addresses, Phone Numbers, or PINs checkbox.6. Press the key > Save. Add a contact to your allowed sender list1. On the home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. In the General section, if the Enable checkbox isn't selected, select it.4. In the Block Incoming Messages section, select one or more message types.5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs checkbox.6. Click Add.7. Press the key. 8. Click one of the following menu items:•Add Email Address•Add Phone Number•Add PIN9. In the Enter new exception dialog box, type the contact information.10. Press the key on the keyboard. 11. Press the key > Close. 12. Press the key > Save. Reset a blocked message counterIf you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero.1. On the home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Highlight a message type.4. Press the > Reset Count or Reset All Counts.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages116
S/MIME and PGP protected messagesS/MIME and PGP protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed.Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact.Sign or encrypt a messageYou can sign or encrypt email and PIN messages.If you use a PGP Universal Server, your administrator might have set options so that the PGP Universal Server always signs or encrypts your messages.1. When you are composing a message, change the Encoding field.2. If necessary, change the Classification field.3. To change the certificate that you use to send the message, press the key > Options. • To change the signing or encryption certificate, change a Certificate field.• To encrypt the message using only the recipient’s certificate, in the Encryption Options section, change the Certificate field to None.• To send the message without including your certificate, change the Include Certificate field to No.If you change the Certificate field to None, you cannot read the message after you send it.If you encrypt a message and keys are not available for all recipients, you might be able to click Send to Server to send the message to the PGP Universal Server. If the PGP Universal Server locates the keys, it encrypts the message. Otherwise, it might send the message as plain text.Related informationSome signing and encryption options aren't available on my smartphone, 124Encrypt an S/MIME or a PGP protected message with a passphraseBy default, your BlackBerry smartphone uses your certificate or PGP key to encrypt messages.1. When composing a message, change the Encoding field to an option that uses encryption.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages117
2. Press the key > Options. 3. In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption checkbox.4. Press the key > Save. Using a secure method, let the recipient know what the passphrase is.Attach a certificate or PGP key to a messageYou can attach a certificate or PGP key to email and PIN messages.1. When composing a message, press the key > Attach > Certificates or PGP Keys. 2. Highlight a certificate or PGP key.3. Press the key > Continue. Download the certificate or PGP key used to sign or encrypt a messageIf a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate or PGP key.If you are enrolled with the PGP Universal Server, your smartphone might download the sender’s PGP key from the PGP Universal Server automatically. You can't download the sender’s PGP key manually.1. In a message, highlight the encryption indicator or a digital signature indicator.2. Press the key > Fetch Sender's Certificate or Fetch Sender's PGP Key. 3. Specify the search criteria.4. Press the key > Search.5. Click a certificate or PGP key.6. Click Add To Key Store.Add a certificate or PGP key from a messageIf you are enrolled with the PGP Universal Server, you can't add PGP keys from messages.1. In a message, highlight a digital signature indicator.2. Press the key. • To import the certificate or PGP key, click Import Certificate or Import PGP Key.• To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key.Add a certificate or PGP key from an attachmentIf you are enrolled with the PGP Universal Server, you can't add PGP keys from attachments.1. In a message, click the certificate or PGP key attachment at the end of the message.2. Click Retrieve Certificate or Retrieve PGP Key.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages118
3. Click the certificate or PGP key.• To import the certificate or PGPkey, click Import Certificate or Import PGP Key.• To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP KeyRelated informationI can't open an attachment in an encrypted message, 124Attachment indicators in S/MIME and PGP protected messagesIndicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a PGP key attachment. The message includes multiple PGP key attachments. The message includes a certificate server attachment.Add connection information for a certificate server from a messageIf you are enrolled with the PGP Universal Server, you can't add connection information for a certificate server from a message.1. In a message, highlight the indicator at the end of the message. 2. Press the key > Import Server. View the certificate used to sign or encrypt a message1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > View Sender's Certificate or View Encryption Certificate. View the PGP key used to sign or encrypt a message1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > View Sender's PGP Key or View Encryption PGP Key. View encryption information for a weakly encrypted message1. In a weakly encrypted message, highlight the encryption status indicator.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages119
2. Press the key > Encryption Details. S/MIME and PGP protected message statusDigital signature indicators for S/MIME or PGP protected messagesIndicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone can't verify the digital signature. Your smartphone trusts the sender’s certificate or PGP key. Your smartphone trusts the sender’s certificate chain. The sender’s email address doesn't match the email address of the certificate subject or the PGP key, or the sender’s certificate or key is revoked, isn't trusted, can't be verified, or isn't on your smartphone. The certificate or PGP key is weak, the certificate or key status isn't current, or your smartphone requires more data to verify the trust status of the certificate or key. The sender’s certificate, certificate chain, or PGP key is expired.Encryption status indicatorsYour administrator sets whether messages that you receive are considered to be strong or weak.Indicator Description The message is strongly encrypted. The message is weakly encrypted.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages120
Check the status of a certificate or certificate chainIf a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.1. In a message, highlight a digital signature indicator.2. Press the key. 3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.S/MIME and PGP protected message optionsChange your signing and encryption certificate or keyYour BlackBerry smartphone uses your certificate or PGP key to encrypt messages in the Sent Items folder and includes your encryption certificate or PGP public key in messages that you send so that recipients can encrypt their reply messages.1. On the home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.3. Change the Certificate fields or the Default Key field.4. Press the key > Save. Related informationSome signing and encryption options aren't available on my smartphone, 124Change options for downloading attachments in encrypted messages1. On the home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.3. Do one of the following:• To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic.• To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual.• To prevent your BlackBerry smartphone from downloading attachments in encrypted messages, change the Encrypted Attachment Support field to None.4. Press the key > Save. Change the default signing and encryption optionYour BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the message history to suggest a signing and encryption option.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages121
You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification. For example, if your default signing and encryption option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption option is set to Sign and Encrypt instead of the default signing and encryption option.1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Default Encoding field.• To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message Encoding Suggestion field to Use Default Encoding.• To use the signing and encryption option based on the message history, set the Outgoing Message Encoding Suggestion field to Use Message History.4. Press the key > Save. Related informationSome signing and encryption options aren't available on my smartphone, 124About message classificationsIf your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use.If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder.Change the default message classificationBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the message classification that was used for the last message.1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Default Classification field.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages122
Change the size of S/MIME or PGP indicators in messages1. On the home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.3. In the General section, change the Message Viewer Icons field.4. Press the key > Save. Change the encryption algorithms for S/MIME or PGP protected messagesIf a message has multiple recipients, your BlackBerry smartphone uses the first encryption algorithm that's selected in the list and that all recipients are known to support.1. On the home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.3. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers.4. Press the key > Save. Change when the prompt to enter your key store password in a signed or encrypted message appearsYou might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can turn off this prompt or set the prompt to appear less often.1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP keys.3. Highlight a personal certificate or PGP key.4. Press the key > Change Security Level.• To turn off the prompt to enter your key store password, set the security level to Low.• To display the prompt only when the password isn't cached or the refresh rate for key store items is expired, set the security level to Medium.• To always display the prompt, set the security level to High.5. Click OK.Turn off the prompt that appears before an S/MIME or a PGP protected message is cut short1. On the home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages123
3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send.4. Press the key > Save. To turn on the prompt again, change the Truncation Mode field to Prompt User.Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use1. On the home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.3. In the General section, clear the Warn About Problems With My Certificates checkbox or Warn About Problems With My PGP Keys checkbox.4. Press the key > Save. Request delivery notification for signed S/MIME-protected messages1. On the home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Select the Request S/MIME Receipts check box.4. Press the key > Save. Troubleshooting: S/MIME and PGP protected messagesSome signing and encryption options aren't available on my smartphoneTry the following actions:• Verify that the email account that you're using supports all signing and encryption options.• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.I can't open an attachment in an encrypted messageYou might not be able to open an attachment in an encrypted message for the following reasons:• Your administrator might have set options to prevent you from opening attachments in encrypted messages.• The message might have been encrypted with an algorithm that isn't supported. To view which algorithms your BlackBerry smartphone supports, click the Options icon. Click Security > S/MIME or PGP. In the Encryption section, view which content ciphers are selected.• Attachments in the .pgp file format aren't supported.• If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages124
IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messagesIf your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to import your IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access). Your computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.Encrypt a message using IBM Lotus Notes native encryption1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.2. If you are prompted, type your IBM Lotus Notes ID password.Troubleshooting: Messages applicationI can't send messagesTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.• If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.• Generate an encryption key.• Verify that data service is turned on.• Resend the message.Related informationUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages125
Generate an encryption key, 319Change or delete a contact, 195Turn on or turn off data service or set roaming options, 259Options for email filters, 100 Resend a message, 96 Wireless coverage indicators, 261Turn on, turn off, or check the status of a network connection, 257Resend a message, 96 I'm not receiving messagesTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.• Reset your smartphone. Connect to the network and try again.• If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.• Verify that your smartphone is not blocking messages. For more information, contact your administrator.Related informationChange, prioritize, or delete an email filter, 101 Some messages no longer appear on my smartphoneIf the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your smartphone.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages126
The number of new or unread messages is different than I expectThe number of new or unread messages includes saved messages and filed messages.If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.Related informationView filed messages, 99 I can't use a shortcut to view one type of message in a message inboxIf you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone.To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.Some features aren't available on my smartphoneThe availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app. If your administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed out, or a lock indicator appears beside the option field.If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc and read KB18998.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 27 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages127
A message, attachment, or Google Mail conversation is cut short or doesn't appearTry the following actions:• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.•If "More available" appears at the end of the message or attachment, press the key > More or More All.•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.Related informationReceive only the first section of long email messages, Troubleshooting: EmailEmail messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email messages manually.A message, attachment, or Google Mail conversation is cut short or doesn't appearTry the following actions:• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.•If "More available" appears at the end of the message or attachment, press the key > More or More All.•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.Related informationReceive only the first section of long email messages, User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages128
HTML email messages don't appear correctlyTry the following actions:• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.•Try downloading external pictures. Press the key > Get Images.•Try viewing your message in plain text. Press the key > Get Plain Text.• Verify that the email that you received isn't encrypted.Some email folders appear dimmedIf you can't forward email from an email folder, the check box beside the folder appears dimmed.Try the following actions:• Wait for a few seconds. The email folders might become available after a short period of time.• Turn off wireless email reconciliation, and then turn it on again.Related informationReconcile email over the wireless network manually, 93 Email filters aren't working correctlyTry the following actions:• Verify that your email filters are turned on.• Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages.Related informationEmail filters, 99 Troubleshooting: Text messagesI can't send text messagesDepending on your wireless service plan, this feature might not be supported.Try the following actions:User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages129
• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area.• Verify that fixed dialing is turned off.Related informationTurn on, turn off, or check the status of a network connection, 257I'm not receiving text messagesDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.I can't turn on cell broadcastingIf your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages.Clear the checkbox beside all the languages that your SIM card doesn't support.Related informationDelete a language from your smartphone, 227I can't attach a file to a text messageDepending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.Try the following actions:• Verify that the file is a .vcf (vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file).• Verify that the file isn't copyright protected.• If templates are available for your BlackBerry smartphone, use a blank template to compose your text message.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMessages130
Files and attachmentsHow to: FilesFile basicsAbout files and attachmentsYou can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can also rename, move, and delete files on your organization's network from your smartphone.To change attachments or files that you download, you can use third-party editing applications, such as , that are designed for use on BlackBerry smartphones.Related informationSearch for a file that is saved on your smartphone, 132Search for a file that is saved on your organization's network, 132Open a file or an attachmentBefore you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, meeting invitation, or calendar entry, press the key. 2. If necessary, click Retrieve Attachment Information.3. Click Open Attachment.4. If necessary, on the Attachments screen, click an attachment.5. If necessary, in the dialog box, select an option.Related informationI can't turn on cell broadcasting, 130 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesFiles and attachments131
Save a file or an attachmentBefore you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key. • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key.2. Click Download Attachment or Download File.3. Click the folder that you want to save the file or attachment in.4. Click Save.To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download.Search for a file that is saved on your smartphone1. On the home screen, click the Media icon.2. Press the key > Explore. 3. Find the file.To view the file, click the file. Depending on the file type, the file might not appear in its original format.Related informationI cannot find files sent to me over a Bluetooth connection, 286Search for a file that is saved on your organization's network, 132About files and attachments, 112 Search for a file that is saved on your organization's networkBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.1. On the home screen or in a folder, click the Files icon.2. In the Go To field, type the path for the file.3. If necessary, type the credentials that you use to connect to your organization's network.To view the file, click the file. Depending on the file type, the file might not appear in its original format.Related informationSearch for a file that is saved on your smartphone, 132 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesFiles and attachments132
About files and attachments, 112 Send a fileBefore you begin: To send a video, the video must be recorded in MMS mode.1. On the home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send. 4. Click a message type.5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.Related informationI can't attach a file to a text message, 130 Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.1. In a file, highlight a link.2. Press the key > Open Link or Retrieve. To return to the file, press the key.Set font options for a file or an attachment1. In a file or an attachment, press the key > Options. 2. Change the font fields.3. Press the key > Save. Save a file from your organization's network to your smartphoneBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format.1. On the home screen or in a folder, click the Files icon.2. Find and highlight a file.3. Press the key > Copy. 4. Select a location to store the file.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesFiles and attachments133
5. Click a folder.6. Press the key > Paste. Related informationSend a file, 113 Managing files and attachmentsView properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties. Related informationHide a file or folder, 134View a hidden file or folder, 135Copy, move, rename, or delete a file1. Do one of the following:• On the home screen or in a folder, click the Files icon. • On the home screen, click the Media icon. Press the key > Explore.2. Find and highlight a file.3. Press the key. • To copy a file, click Copy. Navigate to a location. Click Paste.• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.• To delete a file, click Delete.Hide a file or folderTo view a file or folder after you hide it, you must remember the location of the file or folder.1. On the Home screen, click the folder that contains the file or folder you want to hide.2. Press the key > Explore. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesFiles and attachments134
3. Find and highlight the file or folder you want to hide.4. Press the key > Properties. 5. Select the Hidden checkbox.6. Click OK.After you hide a file or folder, it is no longer visible on your BlackBerry smartphone.Related informationView a hidden file or folder, 135View a hidden file or folderYou can view files or folders that you hid.1. On the Home screen, click the folder that contains the file or folder that you hid.2. Press the key > Explore. 3. Browse to the folder that contains the file or folder that you hid.4. Press the key > Show Hidden. Related informationHide a file or folder, 134 Open a password-protected .pdf fileTo perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a .pdf file, when the "Password protected document" message appears, press the key. 2. Press the key > Enter Password. 3. Type the password.4. Press the key on the keyboard. 5. Press the key > Open Attachment or Download Attachment > Yes. View tracked changes in a documentIn a document, press the key > Show Changes. To hide tracked changes, press the key > Hide Changes.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesFiles and attachments135
View the table of contents in a documentDepending on the document type, you might not be able to view the table of contents.In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump.Move around a spreadsheetIn a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.• To switch worksheets, click Next Sheet or Prev Sheet.• To view a list of worksheets, click Table of Contents.• To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.View the content of a cellIn a spreadsheet, click a spreadsheet cell.Change the size of a columnIn a spreadsheet, do one of the following:• To change the size of a column, click the column label. Click a size.• To view all the text in a column, click the column label. Click Fit.• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. • To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Press the key > Save.Set display options for a spreadsheet1. In a spreadsheet, press the key > Options. • To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.• To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.2. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesFiles and attachments136
Move around pages in a multipage .tif fileIn a multipage .tif file, press the key. • To view a list of pages in a multipage .tif file, click Table of Contents.• To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.• To switch pages in a multipage .tif file, click Next Page or Prev Page.Switch presentation viewsIn a presentation, press the key. • To view text only, click View Text.• To view text and slides, click View Both.To view the presentation in its original format, click View Slides.Switch slidesIn a presentation, press the key > Next Slide or Prev Slide. Rotate or zoom in to or out from a slideWhen viewing a presentation in slide view, press the key. • To rotate a slide, click Rotate.• To zoom in to or zoom out from a slide, click Zoom In or Zoom Out. • To zoom back to the original slide size, press the key > Fit to Screen.Save a slide1. When viewing a presentation in slide view, press the key > Save Slide. 2. Type a name for the file.3. Click Save.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesFiles and attachments137
Troubleshooting: FilesA message, attachment, or Google Mail conversation is cut short or doesn't appearTry the following actions:• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.•If "More available" appears at the end of the message or attachment, press the key > More or More All.•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.Related informationReceive only the first section of long email messages, A skipped content bar appears in a documentMore content is available for you to download to your BlackBerry smartphone.1. To download the content, click the skipped content bar.2. Click More.A question mark appears on a slideA question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.1. To download the slide, highlight the slide.2. Press the key > Retrieve.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesFiles and attachments138
MediaHow to: MediaMedia file basicsPlay a media file1. Do one of the following:• On the home screen, click the Media icon. Click a media type. If necessary, click a category.• On the home screen or in the Applications folder, click the Voice Notes icon.2. Click a file.3. If the media controls don't appear at the bottom of the screen, click the trackpad. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon. • To move to the previous media file or the beginning of the media file that's currently playing, click the icon.• To fast-forward or rewind a file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again.Related informationSupported audio and video file formats and extensions, 143Supported picture file extensions, 144Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.• To decrease the volume, press the Volume Down key on the right side of your smartphone.• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia139
Related informationMute a call, 65 Improve sound quality for media files, 140Amplify the volume using the audio boost feature, 140Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.1. Do one of the following: • On the home screen, click the Media icon. Press the key > Media Options. • On the home screen or in the Applications folder, click the Voice Notes icon. Press the key > Options.2. Select the Audio Boost checkbox.3. Read the warning on the screen and if you want to proceed, click Yes.4. Press the key > Save. Improve sound quality for media filesDepending on your BlackBerry smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone.1. Do one of the following: • On the home screen, click the Media icon. Press the key > Media Options. • On the home screen or in the Applications folder, click the Voice Notes icon. Press the key > Options.2. Change the Headset Music EQ field.3. Press the key > Save. Copy, move, rename, or delete a file1. Do one of the following:• On the home screen or in a folder, click the Files icon. • On the home screen, click the Media icon. Press the key > Explore.2. Find and highlight a file.3. Press the key. • To copy a file, click Copy. Navigate to a location. Click Paste.• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia140
• To delete a file, click Delete.View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties. Related informationHide a file or folder, 134 View a hidden file or folder, 135 Change the amount of time before the media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone.1. On the home screen, click the Media icon.2. Press the key > Media Options. 3. Change the Close Media Player When Inactive field.Turn on or turn off audio and video shortcutsBy default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video files.1. On the home screen, click the Media icon.2. Press the key > Media Options. 3. Select or clear the Allow Mute and Volume keys to control play, pause, and skip checkbox.4. Press the key > Save. Related informationI can't use a shortcut, 61 Turn on or turn off media card supportWhen you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia141
1. On the home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Select or clear the Media Card Support checkbox.4. Press the key > Save. Sort media files1. Do one of the following:• To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video.• To sort pictures, on the home screen, click the Media icon > Pictures icon > Picture Library folder.• To sort voice notes, on the home screen or in the Applications folder, click the Voice Notes icon. Highlight a voice note.2. Press the key > Sort by. 3. Click a sorting option.About transferring and synchronizing filesYou can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.If you want to manage and preserve the information or the encryption that is associated with your files when you synchronize files between your smartphone and your computer, use the BlackBerry Desktop Software. To download BlackBerry Desktop Manager, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. For more information about synchronizing files, see the Help in the BlackBerry Desktop Software.Related informationTransfer files to and from your smartphone, 30 Transfer files to and from your smartphone1. Connect your BlackBerry smartphone to the computer using a USB cable.2. In the dialog box that appears on your smartphone, select one of the following file transfer options:• If you want to transfer most types of files, click USB Drive.• If you want to synchronize media files that are protected with DRM, click Sync Media.3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.4. On your computer, do one of the following:• Drag a file from a location on your computer to a folder on your smartphone.• Drag a file from a folder on your smartphone to a location on your computer.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia142
About transferring and synchronizing files, 142 Send a fileBefore you begin: To send a video, the video must be recorded in MMS mode.1. On the home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send. 4. Click a message type.5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.Related informationI can't attach a file to a text message, 130 Receive a media file using Bluetooth technologyBefore you begin: To perform this task, you must turn on Bluetooth technology.When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Supported audio and video file formats and extensionsDepending on your BlackBerry smartphone model and wireless network, some file extensions and file formats might not be supported.File extensions Video file formats Audio file formatsMP4M4AM4V3GP3G2• H.263• H.264• MPEG-4• AAC-LC• AAC+• eAAC+• AMR-NB• QCELP• EVRCAVI MPEG-4 MP3User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia143
File extensions Video file formats Audio file formatsASFWMAWMV• Windows Media Video 9• VC-1• Windows Media Audio 9 and Windows Media Audio 9 Professional• Windows Media Audio 10 and Windows Media Audio 10 ProfessionalMP3 — MP3FLAC — FLACOGG—• FLAC• Ogg VorbisAAC—• AAC-LC• AAC+• eAAC+AMR — AMR-NBQCP—• QCELP• EVRCWAV—• PCM• G711 U/A• GSM 610MID — Wave SynthesizerFor information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.Related informationSupported picture file extensions, 144Supported picture file extensionsDepending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported.• BMP• JPGUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia144
• GIF• PNG• TIF• WBMPFor information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.Related informationSupported audio and video file formats and extensions, 143 MusicRelated informationTransfer files to and from your smartphone, 30 Shuffle or repeat songs1. On the home screen, click the Media icon > Music icon.2. Do one of the following:• To shuffle and play all of your songs, click Shuffle Songs. • To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight the artist, album, genre, or playlist. Press the key > Shuffle. • To repeat the song, playlist, album, or artist that is currently playing, press the key > Repeat > Current Song, Playlist, Album, or All Songs.To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off.Create a standard or an automatic playlistYou create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.1. On the home screen, click the Media icon > Music icon.2. Click Playlists > New Playlist.• To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.• To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add criteria for artists, albums, or genres.3. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia145
Add the song that is playing to a playlist1. When playing a song, press the key > Add To Playlist. 2. Click a playlist.Move or delete a song in a playlist1. On the home screen, click the Media icon > Music icon.2. Click Playlists.3. Click a standard playlist.4. Highlight a song.•To change the location of the song in the playlist, press the key > Move. Navigate to a new location. Press the key > Complete Move.•To delete the song from the playlist, press the key > Remove > OK.5. Press the key > Save. Rename or delete a playlist1. On the home screen, click the Media icon > Music icon.2. Click Playlists.3. Highlight a playlist.4. Press the key. • To rename the playlist, click Rename. Type a name for the playlist. Click OK.• To delete the playlist, click Delete.VideosRelated informationTransfer files to and from your smartphone, 30 Change the thumbnail picture for a videoYou can pause a video at any time and use the picture that appears on the paused screen as the video's thumbnail picture.1. On the home screen, click the Media icon > Videos icon.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia146
2. Play a video.3. If the media controls don't appear at the bottom of the screen, click the trackpad.4. When the video shows the picture that you want to use as the thumbnail picture, click the icon. 5. Press the key > Set Video Thumbnail. Display closed captions in videosYou can turn on closed captions so that text displays on the screen when you play video files that support closed captions.1. On the home screen, click the Media icon.2. Press the key > Media Options. 3. Select the Display Closed Captions checkbox.4. If necessary, change the Appearance field, Position field, and Font Scale field.5. Press the key > Save. Keep backlighting on when you play a videoBy default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media options so that backlighting stays on when you play a video.1. On the home screen, click the Media icon.2. Press the key > Media Options. 3. Clear the Turn Off Auto Backlighting checkbox.4. Press the key > Save. To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox.Video cameraDepending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available.Video cameraThese icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename videoUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia147
Delete videoRecord a videoBefore you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone.1. On the home screen, click the Media icon > Video Camera icon.2. To start recording, click the icon.3. To pause recording, click the icon.Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused.Turn on or turn off video lightingIn low lighting conditions, the video light can improve the quality of videos that you record.1. On the home screen, click the Media icon > Video Camera icon.2. Press the key > Options. 3. Select or clear the Video Light checkbox.4. Press the key > Save. Turn on or turn off auto focus1. On the home screen, click the Media icon > Video Camera icon.2. Press the key. 3. Select or clear the Auto focus option.Change the video camera scene modeYou can change the scene mode in the video camera to optimize the settings for different environments.1. On the home screen, click the Media icon > Video Camera icon.2. Press the key > Options. 3. Change the Scene Mode field.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia148
Change the video size and formatThe larger the video, the more storage space the video requires.1. On the home screen, click the Media icon > Video Camera icon.2. Press the key > Options. 3. Change the Video Format field.4. Press the key > Save. Related informationView properties for a file, 113 Reduce blurriness in the videos that you takeThe image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video.1. On the home screen, click the Media icon > Video Camera icon.2. Press the key > Options. 3. Select the Image Stabilization checkbox.4. Press the key > Save. Change the location for storing videos that you take1. On the home screen, click the Media icon > Video Camera icon.2. Press the key > Options. 3. If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field.4. Change the Folder field.5. Press the key > Save. CameraDepending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available.Camera at a glance User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia149
Camera iconsThese icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene modeTake a picture1. On the home screen, click the Camera icon.2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.3. Press the Right Convenience key.The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at the bottom of the screen.Change the flash setting for pictures that you take1. On the home screen, click the Camera icon.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia150
2. To switch between flash settings, click the flash icon at the bottom of the screen.When you close the camera, the flash setting is saved.Change the camera scene modeYou can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera.1. On the home screen, click the Camera icon.2. To change the camera scene mode, click the scene mode icon at the bottom of the screen.3. Select a scene mode.When you close the camera, the scene mode is saved.Change the size of pictures that you takeThe larger the picture is, the more storage space the picture requires.1. On the home screen, click the Camera icon.2. Press the key > Options. 3. Change the Image Size field.4. Press the key > Save. Related informationView properties for a file, 113 Geotag pictures that you takeThe geotag option in the camera records the geographical information of the location in which you take a picture.1. On the home screen, click the Camera icon.2. Click the geotag icon at the bottom of the screen.The geotag information can be viewed in the properties of the picture file.Turn off digital zoom for the camera1. On the home screen, click the Camera icon.2. Press the key > Options. 3. Clear the Digital Zoom checkbox.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia151
Reduce blurriness in the pictures that you takeThe image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture.1. On the home screen, click the Camera icon.2. Press the key > Options. 3. Select the Image Stabilization check box.4. Press the key > Save. Change the review duration of the pictures that you takeYou can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another picture right away.1. On the home screen, click the Camera icon.2. Press the key > Options. • To change the review duration, change the Picture Review field to a time. • To keep the picture on the screen after you take it until you press the key, change the Picture Review field to Hold.• To prevent the picture from staying on the screen after you take it, change the Picture Review field to Off.3. Press the key > Save. Change when the camera warns you about the number of pictures remainingA warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining pictures in the Storage section of the Options screen.1. On the home screen, click the Camera icon.2. Press the key > Options. 3. Change the Warn when pictures remaining drops to field.4. Press the key > Save. Change the location for storing pictures that you takeBefore you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone.1. On the home screen, click the Camera icon.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia152
2. Press the key > Options. 3. Change the Store Pictures field.4. Press the key > Save. PicturesRelated informationTransfer files to and from your smartphone, 30 Pictures at a glance Use a picture as your smartphone wallpaper1. On the home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper. Related informationMy display changed, 234Zoom, pan, or rotate a pictureIn a picture, do one of the following:User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia153
• To zoom in to the picture, click the trackpad. • To zoom out from the picture, press the key.• To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction. • To rotate the picture, press the key > Rotate.Related informationI receive an error message after I rotate a picture, 160Save a picture from a text message or a webpageYou can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card.1. Open a picture attachment in a text message or highlight a picture on a webpage.2. Press the key > Save Image > Save. View pictures as a slide showA slide show displays all the pictures in a category or folder in sequence.1. On the home screen, click the Media icon > Pictures icon.2. Click a category.3. Press the key > View Slide Show. To close the slide show, press the key.Change your slide show options1. On the home screen, click the Media icon.2. Press the key > Media Options. • To change the number of seconds between slides in a slide show, change the Slide Show Interval field.• To change the type of slide transition used, change the Slide Show Transitions field.3. Press the key > Save. View pictures in list view or thumbnail view1. On the home screen, click the Media icon > Pictures icon.2. Click a category.3. Press the key > View > Thumbnailsor List.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia154
Organize pictures by date or folder1. On the home screen, click the Media icon > Pictures icon.2. Press the key > View by Date or View by Folder.Create a picture folder1. On the home screen, click the Media icon > Pictures icon.2. Press the key > Add Folder. 3. If necessary, change the location that the folder is created in.4. Type a name for the folder.5. Click OK.Voice notesRelated informationTransfer files to and from your smartphone, 30 Record a voice note1. On the home screen or in the Applications folder, click the Voice Notes Recorder icon.2. Click the icon. 3. Do any of the following: • To pause recording, click the icon. To resume recording, click the icon. • To stop recording, click the icon. Click the icon.Note: When you stop recording a voice note, the voice note is automatically saved.FM RadioDepending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported.Turn on or turn off FM radioBefore you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia155
On the home screen, click the Media icon > FM Radio icon. • To turn on the radio, click the icon. • To turn off the radio, click the icon.Related informationI'm experiencing poor FM radio reception, 159Change the radio stationOn the home screen, click the Media icon > FM Radio icon.• To change the radio station using the radio dial, highlight the radio dial and then slide your finger left or right on the trackpad. • To seek the next or previous radio station, click the or icon.• To move to a specific radio station, click the radio station frequency number. In the Tune to Station dialog box, slide your finger up or down on the trackpad to change the numbers. Click OK.Turn on or turn off scan modeWhen you turn on scan mode, your BlackBerry smartphone will tune in to the first available radio station, pause on it, and then tune in to the next available radio station. The FM radio application will continue to scan until you turn off scan mode.1. On the home screen, click the Media icon > FM Radio icon.2. Press the icon. 3. Press the key. 4. Click Scan Stations.To turn off scan mode, click the trackpad.Add a favorite radio station1. While listening to a radio station, click the Favorites icon at the bottom of the screen.2. Click Add Station.3. In the Name field, type the name of the station.4. Click Save.Play, edit, or delete a favorite radio station1. On the home screen, click the Media icon > FM Radio icon.2. Click the Favorites icon at the bottom of the screen.3. Highlight a favorite radio station.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia156
4. Press the key. • To play the radio station, click Tune to Station.• To edit the name of the radio station, click Edit Station.• To delete the radio station, click Remove Station.Sort favorite radio stations1. On the home screen, click the Media icon > FM Radio icon.2. Click the Favorites icon at the bottom of the screen.3. Press the key. • To sort the radio stations by radio frequency, click Sort by Frequency.• To sort the radio stations by name, click Sort by Name.Listen to FM radio on your speakerphoneBefore you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone.1. On the home screen, click the Media icon > FM Radio icon.2. Click the Audio Output icon at the bottom of the screen until the speakerphone button appears.Troubleshooting: MediaSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app. If your administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed out, or a lock indicator appears beside the option field.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia157
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc and read KB18998.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 27 I can't save media filesYour BlackBerry smartphone or media card might not have enough available storage space to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos.Related informationDelete a message, 97 Copy, move, rename, or delete a file, 134 Change the size of pictures that you take, 151 Change the video size and format, 149 I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password.• For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationAbout file encryption, 302User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia158
The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 141 The flash or video light dims or turns offIf the camera has a flash or the video light is turned on, and the battery power level drops below 20 percent, the flash or video light dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash or video light might turn off.Some pictures that I take are blurryIn low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen.Depending on yourBlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options.I can't listen to FM radioTry the following actions:• Verify that you have wired headphones plugged into your BlackBerry smartphone.• Verify that you have turned on the radio.• Verify that there are FM radio stations available in your area.I'm experiencing poor FM radio receptionThe FM radio uses your wired headphones as an antenna. To improve radio reception, try one or more of the following:• Straighten the headphone cord.• Try different wired headphones, which may provide better reception quality.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia159
• Try moving to a different location, away from large metal objects.I receive an error message after I rotate a pictureEvery time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. If the picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.My smartphone isn't using the correct ring tone or wallpaperIf you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.Related informationLock or unlock your smartphone, 32 I can't use a shortcutTry the following actions:• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.Related informationChange an input or display language, 228Turn on or turn off audio and video shortcuts, 141 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia160
Ring tones, sounds, and alertsHow to: Ring tones, sounds, and alertsIcons for sound and alert profilesThe icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options. For example, you can change the volume or ring tone for certain profiles or add a custom profile. Normal profile Phone Calls Only profile Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profileAbout ring tones, sounds, and alertsThe profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls, messages, reminders, and browser content.Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only. By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profile is automatically updated. If you don't want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile.Related informationIcons for sound and alert profiles, 161 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesRing tones, sounds, and alerts161
Change your ring tone, notifiers, reminders, or alertsIn any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.1. On the home screen, click your Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone or ring volume, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save. Related informationI can't change the number of times that my smartphone rings, 83 Add or delete a contact alert, 163Add or delete a custom sound profile, 162Icons for sound and alert profiles, 161 Add or delete a custom sound profileIn addition to the preloaded sound profiles, you can create your own custom sound profiles.1. On the home screen, click your Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile.3. In the Name field, type a name for the profile.4. Click the item that you want to change.5. Change the ring tone, notifier, or reminder information.6. Press the key > Save. To delete a custom sound profile, highlight the profile. Press the key > Delete.Related informationIcons for sound and alert profiles, 161 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesRing tones, sounds, and alerts162
Add or delete a contact alertYou can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.1. On the home screen, click your Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.3. In the Name field, type the name of the contact alert.4. In the Contacts field, type the name of the contact.5. Click a contact.6. Change the ring tone and alert information for calls and messages.7. Press the key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Related informationIcons for sound and alert profiles, 161 Silence your smartphone1. On the home screen, click your Sound and Alert Profiles icon.2. Do one of the following: • To receive flashing LED alerts only, click the icon. • To receive vibrate alerts only, click the icon. • To turn off all alerts, including contact alerts, click the icon.When a ring tone, reminder, or alert sounds, if available, press the Mute key on the right side of your BlackBerry smartphone. Related informationSilence the alarm, 207Icons for sound and alert profiles, 161 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesRing tones, sounds, and alerts163
Flashing LED color descriptionsThe LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.Flashing LED color DescriptionGreen Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.Blue Indicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification.Red Indicates that you have received a new message. The LED also flashes when your smartphone accesses data on a smart card. You can turn on or turn off this notification. You can also change the LED color for ring tones, message notifications, event reminders, and other application notifications using the sound and alert profiles.Amber Indicates that the battery power level has dropped to low and needs to be charged. You can't turn on or turn off this notification. The amber LED flashes when your smartphone is turned off and charging, this indicator changes to solid green when the battery is fully charged.Related informationTurn on flashing LED notification for wireless coverage, 233Turn off or turn on the Bluetooth connection notification, 283Change alarm notification options1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Options. 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.4. Press the key > Save. Turn on or turn off event soundsEvent sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.1. On the home screen or in a folder, click the Options icon.2. Click Accessibility.3. Change the Event Sounds field.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesRing tones, sounds, and alerts164
4. Press the key > Save. Troubleshooting: Ring tones, sounds, and alertsMy smartphone is ringing or vibrating more times than expectedFor calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.My smartphone isn't ringing or vibrating when I receive a call or messageTry the following actions:• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesRing tones, sounds, and alerts165
BrowserHow to: BrowserBrowser at a glance User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser166
Browser basicsBrowsing the InternetBrowse the InternetFor more information on the charges associated with using the browser, contact your wireless service provider.1. On the home screen, click the Browser icon.2. In the address bar, type a web address or search terms.3. Press the key on the keyboard. To stop loading a webpage, press the key > Stop.Zoom in to or out from a webpageOn a webpage, press the key > Zoom. • To zoom in, on the trackpad, slide your finger up.• To zoom out, on the trackpad, slide your finger down.To turn off zoom mode, press the key.Open, close, or switch between tabsWith tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a link in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs you have open, the more memory your smartphone uses.Do one of the following: • To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon. • To open a new tab for a link on a webpage, highlight the link. Press the key > Open Link in New Tab. • To switch between tabs, in the browser, press the key > Tabs. Click a tab. • To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.Turn on browser shortcuts1. On the home screen, click the Browser icon.2. Press the key > Options. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser167
3. In the General section, select the Enable Keyboard Shortcuts checkbox.4. Press the key > Save. Related informationShortcuts: Browser, 58 Search for text in a message, in a file, or on a webpageBefore you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page.View your browser history1. On the home screen, click the Browser icon.2. Scroll to the History section.Add a shortcut to your home screen or Favorites panelYou can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.1. Browse to a website, or highlight the item that you want to create a shortcut for.2. Press the key > Add to Home Screen.• To change the name of the shortcut, type a new name.• To change the location where the shortcut appears, change the Location field.• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.3. Click Add.Move back, move forward, or refresh a webpageOn a webpage, press the key.• To move back or forward a webpage, click Back or Forward.• To refresh a webpage, click Refresh.Return to the browser home pageBefore you begin: To perform this task, you must have a browser home page set on your BlackBerry smartphone.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser168
1. On a webpage, press the key.2. Click Home.Close the browser1. On a webpage, press the key.2. Click Close.Playing media files, viewing pictures, and downloading filesView a full picture on a webpage1. On a webpage, highlight or pause on a picture.2. Press the key > View Image. • To zoom in to or out from the picture, press the key > Zoom. • To stop zooming, press the key > End Zoom. • To return the picture to its original size, press the key.Play a media file on a webpage1. On a webpage, click a media file.2. Click Open.Related informationSupported audio and video file formats and extensions, 143 Open, play, or download a file from a webpageYou can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the progress of your downloads.On a webpage, click the file that you want to open, play, or download.• To open or play the file, click Open.• To download the file, in the Save dialog box, click Yes.Copying and sending web addressesCopy an address for a web page, link, or pictureDo any of the following:User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser169
• To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link.To paste the address, press the key > Paste.Send a web address, link, or picture1. On the home screen, click the Browser icon.• To send a web address for a webpage that is in your bookmark folder or browser history, highlight a webpage.• To send a different web address, browse to a webpage.• To send a link or picture from a webpage, highlight a link or picture.2. Press the key > Send Page Address, Send Link, or Send Image Link.3. Click a message type.To return to the browser after you send the message, press the key.Send a link or picture from a webpage1. On a webpage, pause on or highlight a link or picture.2. Press the key > Send Link or Send Image Link.3. Click a message type.To return to the browser after you send the message, press the key.Browser bookmarksAbout bookmarks for webpagesYou can bookmark webpages that you visit frequently. When you bookmark a webpage, you can set whether you want the browser to check the webpage for updates periodically. Bookmarks that have been updated since the last time you visited them appear in italic.Bookmark a webpage1. On a webpage, press the key > Add to Bookmarks.2. In the Title field, type a name for the bookmark.3. In the Folder field, click the folder that you want the bookmark to appear in.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser170
4. Click Add.Change or delete a bookmark for a webpageYou might not be able to change or delete bookmarks added by your wireless service provider.1. On the home screen, click the Browser icon.2. Click Bookmarks.3. Highlight a bookmark.4. Press the key. • To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save.• To delete a bookmark, click Delete.Send a bookmark for a webpage1. On the home screen, click the Browser icon.2. Press the key > Bookmarks. 3. Highlight a bookmark.4. Press the key > Send Link.5. Click a message type.To return to the browser after you send the message, press the key.Move a bookmark for a webpage1. On the home screen, click the Browser icon.2. Press the key > Bookmarks. 3. Highlight a bookmark.4. Press the key > Move.5. Click the new location.Add, rename, or delete a bookmark folder for webpages1. On the home screen, click the Browser icon.2. Press the key > Bookmarks. 3. Highlight a bookmark folder.4. Press the key. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser171
• To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the key on the keyboard.• To delete a bookmark folder, click Delete Folder.Browser optionsChange your browser home page or start page1. On the home screen, click the Browser icon.2. Press the key > Options. 3. In the General section, do one of the following:• To change the browser home page, in the Home Page field, type a web address.• To use your browser home page as the start page when you first open the browser, change the Start Page field to Home Page.4. Press the key > Save. Change the font size for text on webpages1. On the home screen, click the Browser icon.2. Press the key > Options. 3. In the Web Content section, change the Default Font Size field.4. Press the key > Save. Change your default search engineYour default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the home screen.1. On the home screen, click the Browser icon.2. Press the key > Options. 3. In the General section, click Manage Search Engines.4. Click a search engine.Related informationAdd a search engine from a website, 173User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser172
Add a search engine from a websiteYou can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine.On the home screen, click the Browser icon.• To add a search engine from a link on a website, browse to the website. Click the link. Click Add. • To add a search engine from a website that doesn't provide a link, press the key. If New Search Engine appears in the menu, click New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature.Set the character encoding for all webpagesBy default, your BlackBerry smartphone uses the optimal character encoding for a webpage.1. On the home screen, click the Browser icon.2. Press the key > Options. 3. In the Web Content section, change the Default text encoding field.4. Press the key > Save. Stop loading images or playing embedded media files on webpages1. On the home screen, click the Browser icon.2. Press the key > Options. 3. In the Web Content section, do one of the following:• To stop loading images on webpages, clear the Load Images checkbox.• To stop playing embedded media files on webpages, clear the Enable Embedded Media Files checkbox.4. Press the key > Save. Stop blocking pop-ups on webpages1. On the home screen, click the Browser icon.2. Press the key > Options. 3. In the Web Content section, clear the Block Popups checkbox.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser173
Receive a prompt before you close the browser or stream media from the Internet1. On the home screen, click the Browser icon.2. Press the key > Options. 3. In the General section, below Prompt Before, do one of the following:• To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the Closing Tabs on Exit checkbox. • To receive a prompt confirming that you want to close the browser after you press the key, select the Closing Browser on Escape checkbox.• To receive a prompt before your BlackBerry smartphone uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox.4. Press the key > Save. Delete browser history1. On the home screen, click the Browser icon.2. Click History.3. Press the key > Clear All > Delete.Delete browsing informationYour BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete password information, browser history, download history, cookies, content that has been pushed to your smartphone, and the browser cache.1. On the home screen, click the Browser icon.2. Press the key > Options. 3. In the Privacy and Security section, below Clear Browsing Data, select the checkboxes beside the types of browsing information that you want to delete.4. Click Clear Now.Turn off cookies in the browser1. On the home screen, click the Browser icon.2. Press the key > Options. 3. In the Privacy & Security section, clear the Accept Cookies checkbox.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser174
4. Press the key > Save. Turn off JavaScript supportJavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support.1. On the home screen, click the Browser icon.2. Press the key > Options. 3. In the Web Content section, clear the Enable JavaScript checkbox.4. Press the key > Save. Turn on geolocation in the browserIf you turn on geolocation in the browser, some websites might be able to determine your approximate location.1. On the home screen, click the Browser icon.2. Press the key > Options. 3. In the Privacy & Security section, select the Enable Geolocation checkbox.4. Press the key > Save. When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website checkbox, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options.Browser securityAbout TLSThe browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the BlackBerry Enterprise Server.Browser security optionsIf your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser175
If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected.Option DescriptionPermit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections.Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites.Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak.Digest Strength Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms. The stronger the digest algorithm is, the more secure your browsing experience is. To accept data with weak digest algorithms, change this field to Allow Weak. To accept only data with strong digest algorithms, change this field to Strong Only. To be prompted to accept data with weak digest algorithms, change this field to Prompt. Depending on the options that your administrator sets, you might not be able to change this option.Server Exceptions View a list of servers that have certificate problems you have accepted. To stop permitting a connection to a website with a certificate problem, highlight the server exception. Press the key > Delete.Related informationManage browser security, 176Manage browser security1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.3. Set the security options.4. Press the key > Save. Related informationBrowser security options, 175 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser176
Add a trusted content serverIf your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.3. In the Proxy TLS section, highlight the Trusted Servers field.4. Press the key > Add Host.5. Type the web address for the content server.6. Click OK.7. Press the key > Save. Add or change a website that is associated with a certificateTo access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. You can manually add or change a website that is associated with a certificate.1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS. • To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the key > Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that is associated with the website. Click OK. • To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item. Press the key > Edit. Change the certificate. Click OK.3. Press the key > Save. Browser pushAbout browser pushBrowser push is designed to push information from a web application to your BlackBerry smartphone as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your smartphone receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser177
available on your smartphone even when your smartphone is not connected to the wireless network. Web applications that use browser push automatically push updates to your smartphone, unless you turn off browser push.Your smartphone supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache.Browser push optionsOption DescriptionProcess MDS Set whether your BlackBerry smartphone accepts browser push messages from the BlackBerry Enterprise Server or the BlackBerry Internet Service.MDS Hosts Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services.Process SMSC Set whether your smartphone accepts push messages that are SMS-based.SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host.Process IP Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway.IP Hosts Set which WAP gateways your smartphone accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway.Turn off browser push1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Browser Push.3. Clear the Enable Push checkbox.4. Press the key > Save. RSS feedsFor more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser178
About RSS feedsYou can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites. You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you can stay current with your social networks and view your RSS feeds in one location.Add an RSS feed from the browser1. In the browser, on a webpage with an RSS feed, press the key. 2. Click Subscribe to RSS Feed.3. Select the checkbox beside each feed that you want to add.4. Click Subscribe.5. Click OK.Tips: BrowserTurn on browser shortcuts1. On the home screen, click the Browser icon.2. Press the key > Options. 3. In the General section, select the Enable Keyboard Shortcuts checkbox.4. Press the key > Save. Related informationShortcuts: Browser, 58 Shortcuts: BrowserTo use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.Insert a period (.) in the address bar Press the key.Insert a slash mark (/) in the address bar Press the key and the key.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser179
Stop loading a webpage Press the key.Close the browser Press and hold the key.On a webpageQuickly switch between tabs Press WZoom in to a webpage Press IZoom out from a webpage Press OGo to the start page Press GReturn to the browser home page Press HOpen the bookmark folder Press KBookmark a webpage Press AView a list of webpages that you have visited recentlyPress YRefresh a webpage Press RFind text on a webpage Press F. To find the next instance of the text, press V.Open the browser options Press SMove around a webpageMove up a screen Press the key and the key.Move down a screen Press the key.Move to the top of a webpage Press TMove to the bottom of a webpage Press BRelated informationTurn on browser shortcuts, 167 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser180
Troubleshooting: BrowserI can't open a new tabYou might not have enough available memory on your BlackBerry smartphone. Try the following actions:• Close a tab that you don't need.• Close other applications that don't need to be open.Related informationClose an app so that it is not running in the background, 246I receive a prompt to switch networks when I stream a song or videoIf you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are using. If you switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator.To stop receiving this prompt, in the browser, press the key > Options. In the General section, below Prompt Before, clear the Switching to Carrier Network for Streaming Media checkbox.I cannot play a song or video on a web pageYour BlackBerry smartphone might not support the size or file format of the song or video file.No browser is available on my smartphoneDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry smartphone is connected to the wireless network.Related informationTurn on, turn off, or check the status of a network connection, 257User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBrowser181
CalendarHow to: CalendarSynchronizing calendarAbout synchronization and reconciliationThe wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.About backing up and restoring smartphone dataIf you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card.If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesCalendar182
About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSome characters in calendar entries don't appear correctly after synchronization, 192Synchronize organizer data over the wireless network, 183Synchronize organizer data over the wireless networkBefore you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options. 2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization checkbox.4. Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.Related informationSome characters in calendar entries don't appear correctly after synchronization, 192About synchronization conflicts, 183 Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesCalendar183
Calendar basicsSwitch calendar viewsYou can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list.1. On the home screen, click the Calendar icon.2. Press the key > View. 3. Click a view.Go to a specific date in the calendar1. On the home screen, click the Calendar icon.2. Press the key. • To move to a specific date, click Go To Date.• To move to the current date, click Go To Today.Schedule a meeting or an appointmentBefore you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature.1. On the home screen, click the Calendar icon.2. Press the key > New Appointment.3. Type the meeting or appointment information. • To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.4. Do one of the following: • To send the meeting invitation to the participants that you invited, press the key > Send. • To save an appointment, press the key > Save.Related informationTurn off your smartphone, 294I can't schedule appointments that span multiple days, 192I can't set some fields when scheduling appointments, 192User GuideRIM Confidential and Proprietary Information - Approved Third PartiesCalendar184
Set an alarm in the calendarYou can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications.1. On the home screen, click the Calendar icon.2. Press the key > New Alarm.3. Type the alarm information.4. If you want the alarm to recur, change the Recurrence field.5. Press the key > Save. Switch calendarsIf your BlackBerry smartphone is associated with multiple email accounts, you might have multiple calendars on your smartphone. If you have multiple calendars on your smartphone, you can schedule and manage appointments and meetings in each calendar. For more information, contact your wireless service provider.1. On the home screen, click the Calendar icon.2. Press the key > Select Calendar.3. Click a calendar.MeetingsSchedule a meeting or an appointmentBefore you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature.1. On the home screen, click the Calendar icon.2. Press the key > New Appointment.3. Type the meeting or appointment information. • To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.4. Do one of the following: • To send the meeting invitation to the participants that you invited, press the key > Send. • To save an appointment, press the key > Save.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesCalendar185

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