BlackBerry RFE70UW GSM/EDGE 850/900/1800/1900, WCDMA/HSDPA Bands (FDD II, IV, V), BT, 802.11 (b/g/n), FM Receiver, GPS Wireless Handset User Manual Temp Confid

BlackBerry Limited GSM/EDGE 850/900/1800/1900, WCDMA/HSDPA Bands (FDD II, IV, V), BT, 802.11 (b/g/n), FM Receiver, GPS Wireless Handset Temp Confid

User Manual pt2

Related informationTurn off your smartphone, 294I can't schedule appointments that span multiple days, 192I can't set some fields when scheduling appointments, 192Delete an appointment, meeting, or alarm1. On the home screen, click the Calendar icon.2. Highlight an appointment, meeting, or alarm.3. Press the key > Delete. Respond to a meeting invitation1. In a meeting invitation, press the key. 2. Click Accept, Tentative, or Decline.3. If you declined a delegated meeting invitation, do one of the following:• To decline the meeting, click Decline.• To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.4. Do one of the following:• To send the response without adding comments, click Send Response. • To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deleted from the email application on your computer.View your calendar when responding to a meetingIn a meeting invitation, press the key > View Calendar.To return to the meeting invitation, press the key.Check availability of meeting participantsBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.You can only check availability of meeting participants in your organization.In a meeting or meeting invitation, below the list of meeting participants, click View Availability.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesCalendar186
• If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time. • To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key > Show Legend.Change the list of participants for a meetingBefore you begin: To perform this task, you must be the meeting organizer.1. In a meeting, in the Accepted or Declined field, highlight a contact.2. Press the key. 3. Click Invite Attendee, Change Attendee, or Remove Attendee.4. Press the key > Save. Forward a meeting invitationBefore you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.In a meeting or a meeting invitation, press the key > Forward.Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response.Delegate a meeting invitationBefore you begin: To perform this task, you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry Enterprise Server that supports this feature.If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.1. In a meeting invitation, press the key > Delegate.2. Click a contact.• To send the response without adding comments, click Send Response. • To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.Send an email to a meeting organizer or to all meeting participantsIn a meeting, meeting invitation, or meeting response, press the key, and do one of the following: User GuideRIM Confidential and Proprietary Information - Approved Third PartiesCalendar187
• To email the meeting organizer, click Email Organizer.• To emaill all meeting participants, including the organizer, click Email All Attendees.Calendar optionsChange how the calendar is displayed1. On the home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field.• To change the start and end time for days, change the Start Of Day field and End Of Day fields.• To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.3. Press the key > Save. Change options for reminders1. On the home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions. • To change the snooze time for reminders, change the Snooze field.• To change the default reminder time for calendar entries, change the Default Reminder field.3. Press the key > Save. Related informationTurn off your smartphone, 294Change options for multiple calendars1. On the home screen, click the Calendar icon.2. Press the key > Options. 3. Click a calendar.• To change the color that is used for appointments from the calendar, change the Appointment Color field.• To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesCalendar188
Change the default calendarChanging the default calendar changes the email address that meeting invites are sent from.1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Calendar (CICAL) field.4. Press the key > Save. Change how long your smartphone stores calendar entries1. On the home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions. 3. Change the Keep Appointments field.4. Press the key > Save. Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set.Show tasks in the calendar1. On the home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions. 3. Select the Show Tasks checkbox.4. Press the key > Save. Conference call meetingsAbout conference callsYou can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.Related informationConference call meetings, 189 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesCalendar189
Create a conference call meeting from your smartphoneBefore you begin: To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer.1. In a meeting, select the Conference call checkbox.2. Type the information for the conference call.3. Press the key > Save. Create a conference call meeting from your computerBefore you begin: To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer.You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option, if their smartphone supports this feature.1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces.2. Type a lowercase x. Do not include spaces before or after the x.3. Type the participant access code. Type a space after the participant access code.4. Type CCM: and the moderator conference call bridge number. Do not include spaces.5. Type a lowercase x. Do not include spaces before or after the x.6. Type the moderator access code. Type a space after the moderator access code.ExampleIf the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.Enter a conference call meetingDo one of the following:• In a meeting notification, click Join Now. • In the calendar, highlight the meeting. Press the key > Join Now.Related informationI can't enter a conference call with the Join Now option, 192User GuideRIM Confidential and Proprietary Information - Approved Third PartiesCalendar190
Save your conference call informationYou can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone.1. On the home screen, click the Calendar icon.2. Press the key > Options > Conference Calling.3. Type your conference call information.4. Press the key > Save. Tips: CalendarCalendar shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box. Schedule an appointment Press CChange to Agenda view Press AChange to Day view Press DChange to Week view Press WChange to Month view Press MMove to the next week, month, or day in Agenda view Press the key.Move to the previous week, month, or day in Agenda view Press the key and the key.Move to the current date Press TMove to a specific date Press GUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesCalendar191
Troubleshooting: CalendarI can't schedule appointments that span multiple daysIf you use IBM Lotus Notes, you can't schedule appointments that span multiple days.I can't set some fields when scheduling appointmentsIf you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private checkbox when you change a recurring appointment or meeting.Some characters in calendar entries don't appear correctly after synchronizationIf you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters.On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationAbout synchronization conflicts, 183 Synchronize organizer data over the wireless network, 183 I can't enter a conference call with the Join Now optionThe Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information User GuideRIM Confidential and Proprietary Information - Approved Third PartiesCalendar192
correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join Now option.Try the following actions:• If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code that appear in either the Location field or the Notes section.• If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits before dialing an extension. From the home screen, press the key. Press the key > Options > Smart Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value or to My Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with the Join Now option again.Related informationEnter a conference call meeting, 190 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesCalendar193
ContactsHow to: ContactsContact basicsAdd a contactDo one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. • To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the key > Save.Related informationAdd a contact to your SIM card, 194Add a contact to your SIM card1. In the contact list, press the key > SIM Phone Book. 2. Press the key > New. 3. Type the contact information.4. Press the key > Save. Related informationAdd a contact, 194 Copy contacts to and from SIM cardThe Copy All feature can be used to copy contacts from your SIM card to your contacts list. A helpful feature when you are setting up a new device. You can also copy contacts from your contacts list to your SIM card, but they must be copied individually to ensure storage availability. Depending on your wireless service provider, your BlackBerry smartphone might not use a SIM card. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesContacts194
Do one of the following: • To copy contacts from your SIM card to your contact list, in the contact list, press the key > SIM Phone Book. Press the key > Copy All To Contacts.• To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number . • Press the key > Copy to SIM Phone Book. Press the key > Save.Create a custom contact fieldCustom contact fields can store information that you want to remember about a contact, for example, you might want to add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for all your contacts.1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.2. Click a field.3. To change the name of the field, place the cursor in the field. Press the key > Change Field Name. 4. Type a name for the field. Press the key on the keyboard. 5. Type the information that you want to add to the custom field.6. Press the key > Save. You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry Desktop Software.Add a pause or a wait to a phone numberUse a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry smartphone either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).1. After you type the main part of a phone number in a phone number field, press the key.2. Click Add Pause or Add Wait.3. Type the additional numbers.4. Press the key > Save. Change or delete a contactDo one of the following: • To change a contact, on the home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Change the contact information. Press the key > Save.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesContacts195
• To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key > Add to Contacts > Add to Existing Contact. Click a contact. If necessary, add contact information. Press the key > Save. • To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the key > Delete.Change or delete a SIM card contact1. On the home screen, click the Contacts icon.2. Press the key > SIM Phone Book.3. Highlight a contact. • To change a SIM card contact, press the key > Edit. Change the contact information. Press the key > Save. • To delete a SIM card contact, press the key > Delete. • To delete all SIM card contacts, press the key > Delete All.Search for a contactYou can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.1. On the home screen, click the Contacts icon.• To search for a contact in your contact list, type all or part of a contact's name.• To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name. Click OK.2. Highlight a contact.3. Press the key. • To view information for a contact, click View.• To add a contact from your organization's contact list to your contact list, click Add to Contacts.• To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.• To view the next 20 matches in your organization's contact list, click Get More Results.• To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.• To delete the search results after you have searched your organization's contact list, click Delete Lookup.• To start a new search when you are searching your organization's contact list, click Lookup.Related informationChange how contact names appear in Remote Lookup results, 203User GuideRIM Confidential and Proprietary Information - Approved Third PartiesContacts196
Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact.3. Press the key > Continue. Related informationI can't attach a file to a text message, 130 Add a contact picture for caller ID1. On the home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit. 4. Press the key > Add Picture. 5. Find, highlight, and click a picture.6. If necessary, move the crop box to the portion of the picture that you want to use.7. Press the key > Crop & Save. 8. Press the key > Save. Related informationMy contact pictures keep changing, 204Change or delete a contact picture1. On the home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit. 4. Highlight the contact picture. • To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select Picture. • To delete the contact picture, press the > Delete Picture.5. Press the key > Save. Related informationMy contact pictures keep changing, 204User GuideRIM Confidential and Proprietary Information - Approved Third PartiesContacts197
About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications.Categorize a contact, task, or memo1. When you are creating or changing a contact, task, or memo, press the key > Categories. 2. Select the checkbox beside a category.3. Press the key > Save. To remove a category from a contact, task, or memo, clear the checkbox beside the category.Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter. 3. Press the key > New. 4. Type a name for the category.5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete.Synchronizing contactsAbout synchronization and reconciliationThe wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesContacts198
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Synchronize organizer data over the wireless networkBefore you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options. 2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization checkbox.4. Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.Related informationSome characters in calendar entries don't appear correctly after synchronization, 192 About synchronization conflicts, 183 About backing up and restoring smartphone dataIf you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card.If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesContacts199
About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSome characters in calendar entries don't appear correctly after synchronization, 192 Synchronize organizer data over the wireless network, 183 Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.Personal distribution listsCreate a personal distribution listYou can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer.1. On the home screen, click the Contacts icon.2. Press the key > New Group.3. Type a name for the personal distribution list.4. Press the key > Add Member.5. Click a contact.6. To add another contact, repeat steps 4 to 5.7. Press the key > Save Group. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesContacts200
Change or delete a personal distribution list1. On the home screen, click the Contacts icon.2. Highlight a personal distribution list.3. Press the key. • To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member. Press the key > Save Group.• To delete a personal distribution list, click Delete Group > Delete.Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.Multiple contact listsAbout multiple contact listsIf your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone. For more information, contact your wireless service provider.View a different contact list1. On the home screen, click the Contacts icon.2. Press the key > Select Contacts.3. Click a contact list.Change the default contact list1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Contact List (SYNC) field.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesContacts201
Contact list optionsTurn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.1. On the home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options. 3. If necessary, click General Options.4. Clear the Confirm Delete checkbox.5. Press the key > Save. Change the display options for contactsYou can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.1. On the home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.3. Change the Global Name Display field.4. Press the key > Save. View the number of contacts stored on your smartphone1. On the home screen, click the Contacts icon.2. Press the key > Options. 3. Click a contact list.The Number of Entries field displays the number of contacts that are stored in the contact list.Sort contacts or tasks1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.2. Press the key > Options. 3. If necessary, click General Options.4. Change the Sort By field.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesContacts202
5. Press the key > Save. Change how contact names appear in Remote Lookup resultsBy default, when you search for a contact in your organization's contact list, the contact's display name will appear in the search results. You can choose to display a contact's first and last names instead.1. On the home screen, click the Contacts icon.2. Press the key > Options. 3. Click Contact Display and Actions.4. Clear the Show Display Name checkbox.5. Press the key > Save. Store SIM card contacts on your wireless service provider's contact backup serverDepending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireless service provider.Replace or merge contacts on your wireless service provider's contact backup serverTo perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server.1. Insert a new SIM card into your smartphone or switch your SIM card.2. On the home screen, click the Contacts icon.3. When prompted to sign up for contact backup service, select Yes.• To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contact backup server, click Delete.• To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contact backup server, click Do Not Delete.4. Click Next.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesContacts203
Troubleshooting: ContactsContact list field data isn't appearing on my computerYou can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.Related informationCreate a custom contact field, 195 My contact pictures keep changingThe contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesContacts204
ClockHow to: ClockSet the date and time1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.• To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click OK.3. Do any of the following:• To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt.• To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.4. Press the key > Save. Related informationThe time on my smartphone isn't correct, 209Display a second time zone on the clockYou can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current location and the time in your home time zone.1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Options. 3. Change the Home Time Zone field.4. Press the key > Save. Related informationThe time on my smartphone isn't correct, 209User GuideRIM Confidential and Proprietary Information - Approved Third PartiesClock205
Change the clock faceYou can set a different clock face for the clock, stopwatch and timer.1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Options. 3. Change the Clock Face field, Stopwatch Face field or Timer Face field.4. Press the key > Save. Change what appears on the screen when your smartphone is charging1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Options. 3. Change the When Charging field.4. Press the key > Save. Turn on the alarm1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Alarm.3. On the trackpad, slide your finger up or down to highlight On or Weekdays. 4. Click the trackpad.At the top of the home screen, a clock indicator appears.To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application.Related informationTurn off your smartphone, 294Set an alarm in the calendar, 185 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesClock206
Silence the alarm• If snooze is not turned on, click Dismiss.• If snooze is turned on, click Snooze.Change alarm notification options1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Options. 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.4. Press the key > Save. Set options for bedside clock modeYou can set which sounds or notifications are turned off when bedside clock mode is on.1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Options. 3. In the Bedside Mode section, do any of the following:• To turn off the flashing LED notification, select the Disable LED checkbox.• To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox.• To dim the screen, select the Dim Screen checkbox.• To use a different sound profile, change the Sound Profile field.4. Press the key > Save. Turn on bedside clock modeYou can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages.1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Enter Bedside Mode.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesClock207
To turn off bedside clock mode, press the key.Use the stopwatch1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Stopwatch.3. Click the start/stop icon.• To record lap times, click the lap icon.• To stop timing, click the start/stop icon again. • To send the results in a message, press the key > Send Results. Click a message type.Use the timer1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Timer.3. Press the key > Set Timer.4. Set the time.5. Click OK.• To start or stop the timer, click the start/stop icon.• To reset the timer, click the reset icon.The timer continues to count down after you exit the Clock application.Change timer notification options1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Options. 3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesClock208
Troubleshooting: ClockThe time on my smartphone isn't correct1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.3. Try one of the following actions:•If the Update Time field is set to Automatic, press the key > Update Time.• If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.• If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press the key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browser service). If your email account uses a BlackBerry Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator.Related informationDisplay a second time zone on the clock, 205 Set the date and time, 205 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesClock209
Tasks and memosCreate a task or memoYou can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar.1. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the key > New Task. Type the task title and fill in the details, such as the due date and recurrence.• To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due date and recurrence.• To create a memo, click New Memo. Type a title and the memo.2. Press the key > Save. Send a task or memo1. On the home screen or in the Applications folder, click the Tasks icon or MemoPad icon.2. Highlight a task or memo.3. Press the key > Forward As.4. Click a message type.Change or delete a task or memoOn the home screen or in the Applications folder, click the Tasks icon or MemoPad icon. • To change the task or memo, click it. Change the task or memo information. Press the key > Save. • To delete the task or memo, highlight it. Press the key > Delete.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTasks and memos210
Change the status of a task1. On the home screen or in the Applications folder, click the Tasks icon.2. Highlight a task.3. Press the key. • To mark the task as complete, click Mark Completed. • To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the key > Save.Hide completed tasks1. On the home screen or in the Applications folder, click the Tasks icon.2. Press the key > Hide Completed.Show tasks in the calendar1. On the home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions. 3. Select the Show Tasks checkbox.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTasks and memos211
Synchronizing tasks and memosAbout synchronization and reconciliationThe wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Synchronize organizer data over the wireless networkBefore you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options. 2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization checkbox.4. Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.Related informationSome characters in calendar entries don't appear correctly after synchronization, 192 About synchronization conflicts, 183 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTasks and memos212
About backing up and restoring smartphone dataIf you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card.If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSome characters in calendar entries don't appear correctly after synchronization, 192 Synchronize organizer data over the wireless network, 183 Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTasks and memos213
About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications.Categorize a contact, task, or memo1. When you are creating or changing a contact, task, or memo, press the key > Categories. 2. Select the checkbox beside a category.3. Press the key > Save. To remove a category from a contact, task, or memo, clear the checkbox beside the category.Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter. 3. Press the key > New. 4. Type a name for the category.5. Press the key on the keyboard. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTasks and memos214
To delete a category, highlight the category. Press the key > Delete.Turn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.1. On the home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options. 3. If necessary, click General Options.4. Clear the Confirm Delete checkbox.5. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTasks and memos215
TypingHow to: TypingTyping iconsThese icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt modeTyping basicsCopy and paste at a glance User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTyping216
Highlight, cut, copy, or paste text1. Press and hold the key. • To highlight text character by character, on the trackpad, slide your finger left or right.• To highlight text line by line, on the trackpad, slide your finger up or down.2. Press the key. 3. Click Cut or Copy.4. Place the cursor where you want to insert the cut or copied text.5. Press the key > Paste. Type a symbolPress the key. Type the letter that appears below the symbol. Type a special character or letter with an accentPress and hold a letter key on the keyboard and, on the trackpad, slide your finger left or right until the special character or the letter with an accent appears. Clear text from a fieldIn a field that you typed text into, press the key > Clear Field. Typing input methodsAbout typing input methodsThe typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.The language that you're typing in determines the typing input methods that are available. If you're typing in a language that has multiple typing input methods, you can switch between typing input methods when you're typing. When you're typing in certain fields such as password fields, your smartphone might automatically switch your typing input method.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTyping217
Change options for typing input methods1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Typing.3. For a keyboard, click Advanced Style Options.4. Change the options.5. Press the key > Save. Change your typing styleYou can change how your BlackBerry smartphone recognizes what you type by selecting a typing style.1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Typing.3. For a keyboard, do one of the following:• To turn off all typing assistance, change the Style field to Direct.• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.4. Press the key > Save. Related informationI have no Advanced Style Options, 223Type text using the predictive input methodWhen you are typing text, do any of the following: • To select the highlighted suggestion and start typing a new word, press the key on the keyboard.• To select the highlighted suggestion and continue typing, click the word.• To ignore the suggestions, keep typing.Find more information about typing in other languagesYou can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTyping218
Turn on or turn off trackpad sounds1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Trackpad Sensitivity.3. Select or clear the Audible Roll checkbox.4. Press the key > Save. Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a sensitivity level of 20 the easiest to use.1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Trackpad Sensitivity.3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.4. Press the key > Save. Set the cursor speed1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Keyboard.3. Change the Key Rate field.4. Press the key > Save. Custom dictionaryAdd, change, or delete a word in the custom dictionaryYou can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling.1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Custom Dictionary.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTyping219
• To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the key on the keyboard. • To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on the keyboard. • To delete a word from the custom dictionary, highlight the word. Press the key > Delete.Stop adding items automatically to the custom dictionary1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Typing checkbox.5. Clear the Names checkbox.6. Change the Email field to Off.7. Press the key > Save. Word substitutionDepending on the display language that you use, this feature might not be supported.About word substitutionWord substitution is designed to replace specific text that you type with preloaded word substitution entries. If you type text that can be replaced with a word substitution entry, the text changes after you press the Space key.Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations. For example, you might create a word substitution entry that replaces ttyl with talk to you later.Related informationChange or delete a word substitution entry, 221Create a word substitution entry, 221Undo a word substitution changeIf the word substitution feature changes a word that you don't want to change, you can undo the change.When you're typing, press the key twice. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTyping220
Create a word substitution entry1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Word Substitution.3. Press the key > New. 4. In the Replace field, type the text to replace.5. In the With field, do one of the following:• Type replacement text. • To insert a macro (for example, the current date or time), press the key > Insert Macro.6. Do one of the following:• To capitalize the entry exactly as you typed it, change the Using field to Specified Case.• To capitalize the entry according to the context, change the Using field to SmartCase.7. In the Language field, change the language.8. Press the key > Save. Change or delete a word substitution entry1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Word Substitution.3. Highlight a word substitution entry.4. Press the key. • To change the word substitution entry, click Edit. Change the entry. Press the key > Save.• To delete the word substitution entry, click Delete.Turn off word substitution1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Spelling checkbox.5. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTyping221
Spelling checkerYou can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, or Turkish.Stop displaying spelling suggestions in the list that appears when you typeBy default, if you start typing a letter combination that your BlackBerry smartphone doesn't recognize, spelling suggestions, when available, appear in bold in the list that appears when you type.1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Spelling checkbox.5. Press the key > Save. Change options for checking spellingYou can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check spelling automatically before you send an email.1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Spell Check.3. Change one or more options.4. Press the key > Save. Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling. 2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTyping222
• To add the word to the custom dictionary, press the key > Add To Dictionary. • To stop checking spelling, press the key > Cancel Spell Check.Related informationI can't check spelling, 223Troubleshooting: TypingI can't check spellingYou can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.I have no Advanced Style OptionsIf you changed your smartphone typing style to Direct, Advanced Style Options isn't available.If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes available again.Related informationChange your typing style, 218 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesTyping223
KeyboardHow to: KeyboardAssign an application to a convenience keyYour BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.1. On the home screen or in a folder, click the Options icon.2. Click Device > Convenience Key.3. Change the Right Side Convenience Key Opens field or Left Side Convenience Key Opens field.4. Press the key > Save. Change the default currency symbol1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Keyboard.3. Change the Currency Key field.4. Press the key > Save. Set the cursor speed1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Keyboard.3. Change the Key Rate field.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesKeyboard224
Turn on key tones1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Keyboard.3. Select the Key Tone checkbox.4. Press the key > Save. Turn on or turn off trackpad sounds1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Trackpad Sensitivity.3. Select or clear the Audible Roll checkbox.4. Press the key > Save. Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a sensitivity level of 20 the easiest to use.1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Trackpad Sensitivity.3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.4. Press the key > Save. Troubleshooting: KeyboardNo application opens when I press a Convenience keyTry the following:• If you haven't done so, assign an application to the key.• Verify that you didn't delete the application that you assigned to the key.Related informationUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesKeyboard225
Assign an application to a convenience key, 224 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesKeyboard226
LanguageHow to: LanguageAbout typing input languagesYou can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English.When you set a typing input language, Word Substitution and other typing options change to the selected language.Add a language to your smartphoneYou can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Connect your smartphone to your computer and open the BlackBerry Desktop SoftwareFor more information about adding typing input and display languages, see the Help in the BlackBerry Desktop Software.Related informationI can't find a display language on my smartphone, 229Delete a language from your smartphoneYou can delete typing input or display languages that you don't use to increase the amount of storage space available on your BlackBerry smartphone.1. On the home screen, click the Setup icon.2. Click Languages and Input Methods.3. Under Manage Languages and Input Methods, select the languages you want to keep.4. Click Update.Any languages that you don't select are deleted from your smartphone.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesLanguage227
Change an input or display languageBefore you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software .1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Language.3. For each field, in the drop-down list, click the language you want to use.4. Press the key > Save. Use a shortcut for switching typing input languagesWhen you use a shortcut to switch languages, your smartphone allows you to switch between the languages that you have set in the Input Language field.1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Language. • To switch the typing input language by holding the key and pressing the key, change the Shortcut Keys field to Alt-Enter. • To switch the typing input language by holding the key and pressing the key, change the Shortcut Keys field to Shift-Space.3. Press the key > Save. To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None.Change which languages appear when you switch input languages1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Language.3. Beside Input Language, click Manage.4. Select or clear the checkbox beside a language.5. Click Save.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesLanguage228
Troubleshooting: LanguageSome characters don't appear correctly on my smartphoneThe BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator.I can't find a display language on my smartphoneIf you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a language to your smartphone, you can use the BlackBerry Desktop Software.Related informationAdd a language to your smartphone, 227 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesLanguage229
Screen displayHow to: Screen displayUse a picture as your smartphone wallpaper1. On the home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper. Related informationMy display changed, 234Set options for backlighting1. On the home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Do any of the following:• To change the brightness of the backlight for the screen, change the Backlight Brightness field.• To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field.• To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight checkbox.4. Press the key > Save. Related informationThe screen turns off, 43 Change the display font1. On the home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesScreen display230
4. Press the key > Save. Related informationUse grayscale or reverse contrast for the screen display, 233Screen display, 230 Organizing applications on the Home screenAbout organizing application iconsApplication icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu.You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu.Show, hide, or find an application iconDepending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.On the home screen or in a folder, do any of the following:• To see all your application icons, on the navigation bar, click All. • To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only. • To show all hidden application icons, press the key > Show All Icons. • To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon. • To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the key > Hide. • To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press the key > Show All.Related informationMy display changed, 234User GuideRIM Confidential and Proprietary Information - Approved Third PartiesScreen display231
Move an application icon1. On the Home screen or in an application folder, highlight an application icon.2. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location.• To move the application icon into an application folder, click Move To Folder. Click an application folder.• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.Change where apps that you download appearTo find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.1. On the home screen, press the key > Options. 2. Change the Downloads Folder field.3. Press the key > Save. Add, rename, or delete a folder on the home screenOn the home screen, do one of the following: • To add a folder, press the key > Add Folder. Type a name for the folder. Click Add. • To rename a folder, highlight a folder. Press the key > Edit Folder. Type a name for the folder. Click Save. • To delete a folder, highlight a folder. Press the key > Delete.Add a message that appears when your smartphone is locked1. On the home screen or in a folder, click the Options icon.2. Click Display > Message on Lock Screen.3. Type the text that you want to appear on the screen when your smartphone is locked.4. Press the key > Save. Related informationLock or unlock your smartphone, 32 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesScreen display232
Turn on flashing LED notification for wireless coverageYou can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network.1. On the home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Select the LED Coverage Indicator checkbox.4. Press the key > Save. When your smartphone is connected to the wireless network, the LED flashes green.To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.Use grayscale or reverse contrast for the screen display1. On the home screen or in a folder, click the Options icon.2. Click Accessibility.• To use grayscale for the screen display, change the Color Contrast field to Greyscale.• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.3. Press the key > Save. ThemesAbout themesDepending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World.Change themes1. On the home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesScreen display233
4. Click Activate.To delete a theme, click the theme. Click Delete.Related informationMy display changed, 234Troubleshooting: Screen displayMy display changedDepending on your theme, display options such as icons, fonts, and your home screen background might change when you switch themes.No application opens when I press a Convenience keyTry the following:• If you haven't done so, assign an application to the key.• Verify that you didn't delete the application that you assigned to the key.Related informationAssign an application to a convenience key, 224 The screen turns offWhen you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.To turn on the screen, click the trackpad or press a key.Related informationSet options for backlighting, 230 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesScreen display234
GPS technologyDepending on your wireless service provider, this feature might not be supported. How to: GPS technologyDepending on your wireless service provider, this feature might not be supported. Turn off location aiding or location dataLocation aiding and location data, if available for your BlackBerry smartphone, improve the performance of GPS technology, but because these features use the wireless network, your data service charges might be increased. To avoid these charges, you can turn off location aiding or location data, but it might take longer for your smartphone to get your GPS location. For more information about data service charges, contact your wireless service provider.1. On the home screen or in a folder, click the Options icon.2. Click Device > Location Settings.• To turn off location aiding, in the Location Aiding section, change the Setting field to Disabled.• To turn off location aiding while roaming, in the Location Aiding section, change the Setting field to Disabled While Roaming.• To turn off location data, in the Location Data section, change the Setting field to Disabled.• To turn off location data while roaming, in the Location Data section, change the Setting field to Disabled While Roaming.3. Press the key > Save. Turn on GPS technologyBefore you begin: Depending on your BlackBerry smartphone model and wireless network, this feature might not be supported. Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.1. On the home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the Location Services field to Location On.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesGPS technology235
4. Press the key > Save. To turn off GPS technology, change the Location Services field to Location Off.Set the GPS receiver that you use to track your movementBefore you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver.1. On the home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the GPS Data Source field.4. Press the key > Save. Prevent others from tracking your locationIf your email account uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone. For more information, contact your administrator.1. On the home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the Location Services field to Location Off.4. Press the key > Save. Get your GPS locationBefore you begin: Depending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.1. On the home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Press the key > Refresh Location. The longitude and latitude coordinates for your current location appear.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesGPS technology236
Troubleshooting: GPS technologyDepending on your wireless service provider, this feature might not be supported. I can't use GPS technologyDepending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.If you paired your smartphone with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS location.If your email account is associated with a BlackBerry Enterprise Server, your administrator can add the IT policy rule to your smartphone that turns off GPS technology. For more information, contact your adminstrator.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesGPS technology237
MapsHow to: MapsMap basicsGet directions1. On the home screen, click the Maps icon.2. Press the key > Get Directions. 3. Do one of the following to specify a starting location:• To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location.• To specify the location that you're currently viewing on a map, set the Start field to Use center of map. If you're viewing a favorite location, click the location address.• To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the location on the map. • To specify a location or contact, set the Start field to Find Location. In the Find a store, café, etc. field, type the information for the location or contact. Press the key. Click a location or contact. • To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field, type the address. Press the key. Click the location.• To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location.4. Repeat step 3 to specify an ending location.5. To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox beside one or more route options. Click OK.6. Click Search.•To view your route on a map, press the key > View on Map.•To reverse the list of directions, press the key > Reverse Directions.Clear a mapWhen you clear a map, any route information displayed on the map no longer appears.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMaps238
1. On the home screen, click the Maps icon.2. On a map, press the > Clear Map. View an address on a map using a linkWhen your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address.1. Highlight an underlined address.2. Press the key > View on Map. Send a locationYou can send a location as a message, for example, in an email or instant message. The message that you send includes a link to the location so that the recipient can view the location on a map.1. Do one of the following: • To send a location you are viewing on a map, press the key. • To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key.2. Click Send Location.3. Click a message type.Copy a location1. Do one of the following: • To copy a location you are viewing on a map, press the key. • To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key.2. Click Copy Location.To paste the location, press the key > Paste.Zoom in to or out from a mapTo zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map.1. On the home screen, click the Maps icon.2. If your smartphone is in pan mode, press the key > Zoom Mode.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMaps239
3. Do one of the following:• To zoom in, on the trackpad, slide your finger up. • To zoom to a point on a map, press the key > Zoom to Point.• To zoom out, on the trackpad, slide your finger down.Pan a mapTo pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map.1. On the home screen, click the Maps icon.2. If your smartphone is in zoom mode, press the key > Pan Mode.3. On the trackpad, slide your finger in any direction.Map favoritesAdd a location to your list of favorites1. On the home screen, click the Maps icon.2. View a location on a map.3. Press the key > Add as Favorite > OK. To view the list of your favorite locations, press the key > Favorites.View your favorite locations on a mapYou can view all of your favorite locations on a map or you can pick and choose which favorite locations are displayed.1. On the home screen, click the Maps icon.2. Press the key > Favorites.3. Do one of the following:• To show all favorite locations, select the Show All Favorites on the Map checkbox.• To remove favorite locations from a map, clear the Show All Favorites on the Map checkbox, and then clear the favorite locations that you don't want to appear.4. Press the key.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMaps240
Change the information for a location in your list of favorites1. On the home screen, click the Maps icon.2. Press the key > Favorites. 3. Highlight a location.4. Press the key > Edit Favorite.5. Do any of the following:• In the Label field, type a new name for the location.• In the Description field, type a description of the location.6. Click OK.Delete a location from your list of favorites1. On the home screen, click the Maps icon.2. Press the key > Favorites. 3. Highlight a location.4. Press the key > Remove as Favorite. 5. Click Yes.Promotions and couponsFind promotions near youYou can use the Maps application to find the locations of available promotions.1. On the home screen, click the Maps icon.2. Press the key > Show Deals. 3. Do one of the following:• To sort promotions by distance from your current location, select Sort from my location.• To sort promotions by distance on the map you're vieweing, select Sort from map center.• To view the location of the deals on the map, select View All on Map.To remove promotion markers from a map, press the key > Clear Map.Depending on your wireless service provider, this feature might not be available.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMaps241
View a coupon or a Groupon offerIf a promotion includes a coupon or a Groupon offer, you can view the offer details on the promotion page. If you have a Groupon account, you can log in from the Maps application.1. On the home screen, click the Maps icon.2. Press the key > Show Deals. 3. Select a promotion.4. Select Show Coupon.View more promotion details1. On the home screen, click the Maps icon.2. Press the key > Show Deals. 3. Do any of the following:• To view the promotion location, select Map.• To view directions to the promotion location, select Route, confirm the Start and End locations, and select Search.• To view the related website, select Web.• To call the business, select Call.Personalize: MapsChange the units of measure for maps1. On a map, press the key > Options.2. Click Set Global Map Services.3. Change the System of Measurement field.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMaps242
Change the font settings for mapsIf you change the font settings for maps, your font settings for all other applications do not change.1. On a map, press the key > Options.2. Click Set Global Map Services.3. Perform any of the following actions:• Change the Default Font Family field.• Change the Minimum Font Size field.4. Press the key > Save. Change the display language for mapsIf you change your display language for maps, the display language settings for all other applications do not change.1. On a map, press the key > Options.2. Click Set Global Map Services.3. Do one of the following:• To view text on maps only in English, change the Map Display Language field to English.• To view text on maps in the language of the location you are viewing, change the Map Display Language field to International.4. Press the key > Save. Keep backlighting on when you track your movementBy default, backlighting turns off automatically after a specified time to conserve battery power. You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage.1. On the home screen, click the Maps icon.2. Press the key > Options. 3. Change the Backlight Timeout When Battery Level field.4. Press the key > Save. Related informationSet options for backlighting, 230 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMaps243
Set the GPS receiver that you use to track your movementBefore you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver.1. On the home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the GPS Data Source field.4. Press the key > Save. Troubleshooting: MapsI can't use GPS technologyDepending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.If you paired your smartphone with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS location.If your email account is associated with a BlackBerry Enterprise Server, your administrator can add the IT policy rule to your smartphone that turns off GPS technology. For more information, contact your adminstrator.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMaps244
ApplicationsHow to: ApplicationsAbout multitaskingYour BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to a message.There are also shortcuts for most applications that can help you to perform common tasks quickly.Note: The more applications that you have running, the more storage space and battery power your smartphone uses. To optimize the performance of your smartphone, try to close applications when you are finished with them.Related informationTips and shortcuts, 46 Close an app so that it is not running in the background, 246Keep an application running in the background and switch to another application, 245Keep an application running in the background and switch to another application•To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that you are looking for.•To return to the Home screen if you are not on a call, press the key. •To return to the Home screen if you are on call, press and hold the key until the application switcher appears. Click the Home icon.Note: If you press the key while you are on a call, you will end the call even if you have switched to another application.Related informationClose an app so that it is not running in the background, 246User GuideRIM Confidential and Proprietary Information - Approved Third PartiesApplications245
About multitasking, 245 Close an app so that it is not running in the backgroundTo optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them.1. To see which applications are running, press and hold the key until the application switcher appears.2. Click an application icon.3. In the app, do one of the following: • Press the key > Close. • Press the key. If necessary, continue to press the key until the home screen appears.Related informationKeep an application running in the background and switch to another application, 245 About multitasking, 245 Require your smartphone password before adding an appBefore you begin: To perform this task, you must have set a BlackBerry smartphone password.1. On the home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Prompt on Application Install check box.4. Press the key > Save. Related informationSet or change your smartphone password, 312View properties for an application1. On the home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Click an application.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesApplications246
Delete an applicationIf your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator.1. On the Home screen or in a folder, highlight an application icon.2. Press the key > Delete. View the size of an application database1. On the home screen or in a folder, click the Options icon.2. Click Device > Device and Status Information.3. Press the key > Database Sizes.Troubleshooting: ApplicationsI can't add, update, or return to the previous version of an appIf your email account uses a BlackBerry Enterprise Server, your organization might not permit you to add or update smartphone apps. For more information, contact your administrator.Try the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that your smartphone has enough storage space to add or update the app.I deleted an app that I want backIf you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone.Try one of the following:User GuideRIM Confidential and Proprietary Information - Approved Third PartiesApplications247
• If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help.• If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.• If you downloaded the app from your wireless service provider or a third-party organization, for more information about restoring the app, contact your wireless service provider or the third-party organization.Error messages: BlackBerry Device Software"App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200."Error message and cause Possible solutionError 101: Application errorError 102: Java file errorError 106: Graphics system errorError 205: Security service errorError 502: Process terminated errorError 503: Data corruption issueError 504: Data corruption issueError 505: BlackBerry Device Software update errorError 507: Application file errorError 508: Invalid object foundError 512: System errorError 523: BlackBerry Device Software errorError 525: System errorError 526: Critical object missingError 527: Critical object missingError 529: File system corruptionError 532: Application errorError 543: Incompatible file systemTry the following actions:• Reset your BlackBerry smartphone.• If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesApplications248
Error message and cause Possible solutionError 552: Insufficient storage space available during startupError 561: Application errorError 602: Application errorError 603: Application errorError 200: BlackBerry Device Software errorError 545: Incompatible file systemTry the following actions:• Reset your smartphone.• If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data.• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.Error 203: Application process terminatedReset your smartphone.Error 501: Memory corruptionError 517: Hardware/software conflictError 547: Hardware or system issueContact your wireless service provider.Error 513: User attempted to reset the smartphone after exceeding the maximum number of permitted password attemptsWhen this error occurs, all of your smartphone data is deleted to prevent unauthorized access to your information.If your email account uses a BlackBerry Enterprise Server, your administrator might be able to change options that will minimize the chance of this error message appearing again. For more information, contact your administrator.Try the following actions:• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.Error 576: IT policy issue Contact your administrator.Related informationBlackBerry Device Software, 253Getting started: Security, Reset your smartphone, 295User GuideRIM Confidential and Proprietary Information - Approved Third PartiesApplications249
Reload the BlackBerry Device Software using the BlackBerry Desktop SoftwareBefore you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software.You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve a technical issue, such as an application error.1. Connect your smartphone to your computer.2. Open the BlackBerry Desktop Software.3. In the BlackBerry Desktop Software, click Update.4. To download the most recent version of your BlackBerry Device Software, click Get update.5. Do any of the following:• To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backup file is restored to your smartphone after the software reload finishes. If you don't back up your data, your smartphone data, settings, and email messages are deleted from your smartphone when you reload the software.• To encrypt your backup data, click Encrypt backup file.• If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox.6. Click Install update.Related informationAbout updating the BlackBerry Device Software, 253User GuideRIM Confidential and Proprietary Information - Approved Third PartiesApplications250
BlackBerry IDHow to: BlackBerry IDAbout BlackBerry IDA BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.Related informationAbout downloading apps with the BlackBerry App World, 29 Create a BlackBerry IDWhen you create a BlackBerry ID, you can use any email address as your BlackBerry ID username; you do not have to use an email address that you added to your smartphone.1. Do one of the following:• From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry ID.• When you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7, click Create a BlackBerry ID.2. Complete the instructions on the screen.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBlackBerry ID251
Change your BlackBerry ID informationYou can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID.1. Do one of the following:• From a computer, visit www.blackberry.com/blackberryid.• On the home screen of your BlackBerry smartphone, click Options > Device > BlackBerry ID.2. Complete the instructions on the screen.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBlackBerry ID252
BlackBerry Device SoftwareHow to: BlackBerry Device SoftwareAbout updating the BlackBerry Device SoftwareYou might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone. You can't use your smartphone or make emergency calls when the update is in progress.Depending on your wireless service provider or administrator, you can update your BlackBerry Device Software over the wireless network, from a website, or using the BlackBerry Desktop Software. If you download an update to your smartphone over the wireless network, extra fees might apply depending on wireless service provider.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Update the BlackBerry Device SoftwareYou can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the software. During the installation process, your smartphone might reset or display a white screen. Do not remove the battery while the update is in progress.If encryption is turned on, you might need to type your password at various times during the installation process.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.1. Do one of the following: • To update your software over the wireless network, on the home screen, click the icon. If you don't have the icon, on the home screen or in a folder, click the Options icon. Click Device > Software Updates.• To update your software using the BlackBerry Desktop Software, from your computer, open the BlackBerry Desktop Software. Connect your smartphone to your computer.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBlackBerry Device Software253
• To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer.2. Complete the instructions on the screen.If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored on your smartphone, on the home screen or in a folder, click the Options icon. Click Device > Software Updates. Press the key > View Result. Press the key > Delete Downgrade Data.Related informationAbout backing up and restoring smartphone data, 182 I can't update the BlackBerry Device Software over the wireless network, 255My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 255BlackBerry Device Software, 253 Downgrade or return to the previous version of the BlackBerry Device Software over the wireless networkDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.1. On the home screen or in a folder, click the Options icon.2. Click Device > Software Updates. • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the key > View Result > Downgrade. • To downgrade to an earlier software version, scroll to a software version that the icon appears beside. Click Perform Downgrade. Follow the instructions on the screen.Find your smartphone model number and version of the BlackBerry Device SoftwareDo one of the following:• On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.• If supported by your input language, in a message or memo, type myver followed by a space.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBlackBerry Device Software254
Troubleshooting: BlackBerry Device SoftwareI can't update the BlackBerry Device Software over the wireless networkDepending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network.Try the following actions:• Verify that your BlackBerry smartphone is connected to a wireless network.• Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless service provider.• Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.• Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from the website.• If your work email account is associated with a BlackBerry Enterprise Server, check with your administrator for BlackBerry Device Software updates. Your administrator might not allow you to update your software over the wireless network, or might allow you to update only to a specific version.My smartphone doesn't have enough available storage space to update the BlackBerry Device SoftwareTry the following actions:• Delete display languages, themes, or third-party applications that you don't use.• Delete messages and calendar entries that you don't need.• Delete browsing information.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBlackBerry Device Software255
My smartphone responds slowly or freezesTry the following actions:• Close unused applications.• Free some of your application storage.• Update your BlackBerry Device Software.• Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.Related informationTips: Freeing space to optimize your smartphone's performance, 50 View the amount of available storage space on your smartphone, 303Close an app so that it is not running in the background, 246 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBlackBerry Device Software256
Manage ConnectionsMobile networkHow to: Mobile networkManage Connections at a glance Check which wireless networks your smartphone connects toThe types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.1. On the home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model.Turn on, turn off, or check the status of a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections257
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the checkbox beside a connection type.• To turn off a network connection, clear the checkbox beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.• To check the status of a network connection, click Service Status.Related informationI can't connect to the mobile network, 262I can't connect to a Wi-Fi network, 271Turn on or turn off airplane modeYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on airplane mode, click All Off.• To turn off airplane mode, click Restore Connections.Related informationTurn on or turn off data service or set roaming options, 259Turn on, turn off, or check the status of a network connection, 257 RoamingAbout roaming and international roamingIn most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam.If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally.For more information about roaming and roaming fees, contact your wireless service provider.Switch wireless networks manuallyBefore you begin: To switch wireless networks manually, your wireless service plan must include this service and your BlackBerry smartphone must be connected to a GSM or UMTS network.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections258
Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Change the Network Selection Mode field to Manual.4. Click a wireless network.5. Press the key > Close.To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.Related informationI can't connect to the mobile network, 262Turn on or turn off data service or set roaming optionsDepending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry smartphone so that only phone and basic text messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent you from receiving additional roaming charges. For more information, contact your wireless service provider.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Do one of the following:• To turn on or turn off data service, change the Data Services field.• To turn on or turn off data service when roaming, change the While Roaming field.• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.4. Press the key > Close.Related informationI can't connect to the mobile network, 262Data service unavailable, 263Preferred wireless network listAbout the preferred wireless network listYour wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other wireless networks.Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections259
wireless network on the list is available, your smartphone is designed to connect to another available wireless network automatically.Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider.Add a wireless network to the preferred wireless network listBefore you begin: To perform this task, your BlackBerry smartphone must be connected to aGSM or UMTS network.Depending on your wireless service plan, this feature might not be supported.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Press the key > My Preferred Network List. 4. Press the key > Add Network. • To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network.• To scan for a wireless network that is already known to your smartphone, click Select From Known Networks. Click a wireless network. Click Select Network.• To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.5. Press the key > Close.Delete a wireless network from the preferred wireless network listBefore you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.Depending on your wireless service plan, this feature might not be supported.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Press the key > My Preferred Network List. 4. Highlight a wireless network.5. Press the key > Delete. 6. Press the key > Close.Change the order of preferred networksBefore you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections260
3. Press the key > My Preferred Network List. 4. Highlight a wireless network.5. Press the key > Move. 6. Click the new location.7. Press the key > Close.Change the connection speed for the wireless networkA faster connection speed requires more battery power.Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.1. On the home screen, click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Change the Network Mode field.4. Press the key > Close.Related informationI can't connect to the mobile network, 262Turn on flashing LED notification for wireless coverageYou can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network.1. On the home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Select the LED Coverage Indicator checkbox.4. Press the key > Save. When your smartphone is connected to the wireless network, the LED flashes green.To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.Wireless coverage indicatorsIndicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections261
Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWKYou're connected to a mobile network and you can access features such as email messaging and Internet browsing. If you don't see one of the indicators, you might be in an area of reduced wireless coverage where some features aren't available (you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You're in an area of no wireless coverage. The connection to the mobile network is turned off. You're connected to a Wi-Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network, or you're connected to a Wi-Fi network, but you can't access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth connection is turned on, and you're connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you're not connected to a Bluetooth enabled device. Your NFC connection is turned on.Related informationAbout emergency calls and Emergency Callback Mode, 66 Troubleshooting: Mobile networkI can't connect to the mobile networkTry the following actions:User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections262
• If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.• If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.• Verify that you turned on the connection to the wireless network.• Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, your smartphone remains connected to that wireless network until you select your wireless service provider's network again.• If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports the connection speed.Related informationTurn on or turn off data service or set roaming options, 259 Switch wireless networks manually, 258 Turn on, turn off, or check the status of a network connection, 257 Error messagesData service unavailableDescriptionThis message appears when you don't have access to data services on your BlackBerry smartphone.Possible solutionsTry the following actions:• Verify that you're in a wireless coverage area.• Verify that the data service on your smartphone is turned on.• If you're roaming, verify that you can access data services while you roam.Related informationTurn on or turn off data service or set roaming options, 259 Wi-Fi technologyDepending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections263
How to: Wi-Fi technologyCheck which wireless networks your smartphone connects toThe types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.1. On the home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model.Turn on, turn off, or check the status of a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the checkbox beside a connection type.• To turn off a network connection, clear the checkbox beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.• To check the status of a network connection, click Service Status.Related informationI can't connect to the mobile network, 262 I can't connect to a Wi-Fi network, 271Connect to a Wi-Fi networkAbout connecting to a Wi-Fi networkYour BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.Hotspots are available in many public places. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your smartphone that allows you to log in to a hotspot. If you do not have an application on your smartphone, you might have to set up your own account online and log in manually.If you have an access point or router that supports , you can connect to it using Wi-Fi Protected Setup.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections264
When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are within range of that network, your smartphone connects to it automatically.Connect to a Wi-Fi network1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Wi-Fi Network.3. If you want to connect to a public hotspot or to a Wi-Fi network that does not require authentication, select the Show Open networks only checkbox.4. Click the Wi-Fi network that you want to connect to.5. If the Wi-Fi network requires authentication, type the password for the network.The name of the Wi-Fi network appears at the top of the home screen.Related informationI can't connect to a Wi-Fi network, 271Connect to a Wi-Fi network using Wi-Fi Protected SetupIf your wireless router or wireless access point includes Wi-Fi Protected Setup, you can quickly connect to a Wi-Fi network without entering a long password.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Wi-Fi Network > Other Ways to Connect > Wi-Fi Protected Setup (WPS).• To use the Wi-Fi Protected Setup button on your router or access point, click Press button on router. On your router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry smartphone, click Start.• To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a PIN. On the administration screen for your router or access point, type the PIN.Connect to a Wi-Fi network manuallyIf you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.3. In the SSID field, type the name of the Wi-Fi network.4. Click Next.5. In the Security Type field, click the Wi-Fi network security type and provide any requested information.6. Click Save and Connect.Related informationOptions for saved Wi-Fi networks, 267I can't connect to a Wi-Fi network, 271User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections265
Saved Wi-Fi networksChange, move, or delete a saved Wi-Fi network1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Wi-Fi Network > Saved Wi-Fi Networks.3. Highlight a saved Wi-Fi network.4. Press the key. • To change options for the saved network, click Edit. Change the options. Click Save.• To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved networks, click Move. Click a new location.• To delete the saved network, click Delete.Related informationOptions for saved Wi-Fi networks, 267Prevent your smartphone from connecting to a saved Wi-Fi network1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Wi-Fi Network > Saved Wi-Fi Networks.3. Highlight a saved Wi-Fi network.4. Press the key > Disable. Turn on or turn off the prompt that appears for hotspotsBy default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Wi-Fi Network.3. Press the key > Options. • To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox.• To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections266
Options for saved Wi-Fi networksCommon optionsOption DescriptionName Type a display name for the Wi-Fi network.SSID Type the Wi-Fi network name.Security Type Set the security type that the Wi-Fi network supports.Band type Set the Wi-Fi network type. If you don't know the network type, don't change this field.SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID.Automatically obtain IP address and DNSSet whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi network.Allow inter-access point handoverSet whether your smartphone remains connected to the Wi-Fi network when you move between wireless access points.VPN profile If necessary, set a VPN profile to use with the saved Wi-Fi network.IP Address Type the IP address for your smartphone.Subnet mask Type the subnet mask for the wireless access point that your smartphone should connect to.Primary DNS Type the primary DNS that your smartphone should connect to.Secondary DNS Type the secondary DNS that your smartphone should connect to.Default gateway addressType the default gateway IP address that your smartphone should connect to.Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses.WEP optionsThese options appear if you choose the WEP security type.Option DescriptionSelect WEP key Set the type of WEP key for the Wi-Fi network.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections267
Option DescriptionWEP key Type the WEP key for the Wi-Fi network in hexadecimal format.WPA/WPA2 Personal optionsThese options appear if you choose the WPA/WPA2 Personal security type.Option DescriptionPassphrase If necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network.WPA/WPA2 Enterprise optionsThese options appear if you choose the WPA/WPA2 Enterprise security type.Option DescriptionEnterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network.Username If necessary, type the user name that you use to connect to the Wi-Fi network.Password If necessary, type the password that you use to connect to the Wi-Fi network.CA certificate Set the root certificate that your smartphone should use to verify that it's connecting to the correct Wi-Fi network.Client certificate Set the authentication certificate that your smartphone should use to connect to the Wi-Fi network.Inner link security If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method.Token Set whether you use a hardware token to connect to the Wi-Fi network.Server subject If necessary, type the server subject name that your smartphone should use to verify that it's connecting to the correct Wi-Fi network.Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections268
Install a root certificate on your smartphoneYou might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop Software, or contact your administrator.Wi-Fi callingAbout Wi-Fi callingIf your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. You can use the Wi-Fi network to make and receive calls in areas where you have a Wi-Fi connection to the Internet, even if you have limited or no mobile network coverage.For more information about Wi-Fi calling, contact your wireless service provider.Change your Wi-Fi calling preferences1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Change the Preferred Network for Calls field.4. Press the key > Save.Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report1. On the home screen or in a folder, click the Options icon.2. Click Networks and Connections > Wi-Fi Network.3. Press the key > Troubleshoot > Wi-Fi Diagnostics. 4. Press the key > Email Report or PIN Report. Set options for Wi-Fi diagnostic reportsWhen you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.1. On the home screen or in a folder, click the Options icon.2. Click Networks and Connections > Wi-Fi Network.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections269
3. Press the key > Troubleshoot > Wi-Fi Diagnostics. 4. Press the key > Options. • To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.5. Press the key > Save. Connection permissions for third-party applicationsPermission DescriptionUSB Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry smartphone.Bluetooth Set whether third-party applications can use Bluetooth connections.Phone Set whether third-party applications can make calls or access call logs.Location Data Set whether third-party applications can use your GPS location information.Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.Internet Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi connections.Related informationThird-party application control, 338About using Wi-Fi with VPN and software tokensIf you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.Wireless coverage indicatorsIndicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections270
Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWKYou're connected to a mobile network and you can access features such as email messaging and Internet browsing. If you don't see one of the indicators, you might be in an area of reduced wireless coverage where some features aren't available (you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You're in an area of no wireless coverage. The connection to the mobile network is turned off. You're connected to a Wi-Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network, or you're connected to a Wi-Fi network, but you can't access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth connection is turned on, and you're connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you're not connected to a Bluetooth enabled device. Your NFC connection is turned on.Related informationAbout emergency calls and Emergency Callback Mode, 66 Troubleshooting: Wi-Fi technologyI can't connect to a Wi-Fi networkDepending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections271
Try the following actions:• Verify that you turned on the connection to the Wi-Fi network.• Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot.• Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your smartphone and the certificate has an expiration date).• If the Wi-Fi network doesn't appear in the Wi-Fi Network application, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually.• In the Wi-Fi Network application, verify that the options for the Wi-Fi network are correct. To find out what options to use, for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect.• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available Wi-Fi networks.• If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator.• If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and that not more than one access point within range is in this mode. For more information, see the information that came with your router.• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the root certificate for the certificate authority server that created the certificate for the authentication server. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator.• If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator.Related informationConnect to a Wi-Fi network manually, 265 Connect to a Wi-Fi network, 265 Turn on, turn off, or check the status of a network connection, 257 My smartphone drops calls made using Wi-Fi callingYou can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi connection is getting weak. To make another call using Wi-Fi calling, move to an area with a stronger Wi-Fi signal.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesManage Connections272
Mobile Hotspot modeDepending on your wireless service provider, this feature might not be available.How to: Mobile Hotspot modeMobile Hotspot mode basicsAbout Mobile Hotspot modeYou can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode.When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone. For example, if you are traveling, you can connect your smartphone with your laptop and use your smartphone's Mobile Hotspot mode to access the Internet on your laptop.If your smartphone is connected to a CDMA network, when you make or receive a call, your smartphone suspends your Mobile Hotspot session until you end the call. Your Mobile Hotspot session resumes when your call ends. While Mobile Hotspot mode is turned on, you might not be able to send messages from your smartphone. Messages you send while your smartphone is in Mobile Hotspot mode are sent after you turn off Mobile Hotspot mode.Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/smartphones.Turn on or turn off Mobile Hotspot modeBefore you begin: To perform this task, you must turn on your BlackBerry smartphone's Mobile Network connection and Wi-Fi connection.The first time you turn on Mobile Hotspot mode, your smartphone might prompt you to activate your Mobile Hotspot account, and set a password for use with your Mobile Hotspot account.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on Mobile Hotspot mode, select the Mobile Hotspot checkbox.• To turn off Mobile Hotspot mode, clear the Mobile Hotspot checkbox.When Mobile Hotspot mode is turned on, the indicator appears in the connections area at the top of the home screen.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMobile Hotspot mode273
Connect to the mobile network manually while using Mobile Hotspot modeIf your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider. Depending on your wireless service provider, you might be able to enter up to two APNs.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Select the Mobile Hotspot checkbox.3. If necessary, enter the APN name and APN login information for each of your APNs.4. Click OK.Stop connected devices from exchanging dataBy default, devices that are connected to your mobile hotspot can send data to each other. For example, if you and a friend have your laptops connected to your mobile hotspot, you could play a game together. If your BlackBerry smartphone uses a BlackBerry Enterprise Server, depending on the options your administrator sets, you might not be able to exchange data with connected devices.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Hotspot Connections > Options.3. Clear the Allow connected devices to exchange data with each other checkbox.Mobile Hotspot mode optionsView information about your mobile hotspotYou can check the duration of your mobile hotspot session, the names of the devices that are connected to your mobile hotspot, and how much data is being transferred to the connected devices.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Hotspot Connections.Related informationChange the amount of time before Mobile Hotspot mode turns off, 275User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMobile Hotspot mode274
Change your mobile hotspot nameYou can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections area at the top of the home screen.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Hotspot Connections > Options.3. In the Network Name (SSID) field, type a name for your mobile hotspot.Change the amount of time before Mobile Hotspot mode turns offBy default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to conserve battery power.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Hotspot Connections > Options.3. Change the Auto Shutoff Timer field.Prevent additional devices from connecting to your mobile hotspot1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Hotspot Connections.3. Select the Don't allow any more devices to connect checkbox.View information about a connected deviceYou can view a connected device's name, MAC address, IP address, and band.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Hotspot Connections.3. In the Wi-Fi Devices Connected section, highlight a device.4. Press the key > Details.About using Bluetooth technology in Mobile Hotspot modeWhen you turn on Mobile Hotspot mode, your BlackBerry smartphone can use Bluetooth technology to connect to wireless devices, or BlackBerry PlayBook tablets using BlackBerry Bridge. When Mobile Hotspot mode is turned on, you can only connect to Bluetooth devices with Handsfree, Headset, Serial Port, and Dial-Up Networking Bluetooth profiles.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMobile Hotspot mode275
Related informationBluetooth profiles, 280Submit a Mobile Hotspot diagnostic report1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Hotspot Connections.3. Press the key > Diagnostics.4. Press the key > Email Report.Troubleshooting: Mobile Hotspot modeI can't use my smartphone as a mobile hotspotTry the following actions:• Verify that your mobile network connection and your Wi-Fi connection are both turned on.•Verify that your BlackBerry smartphone is connected to the mobile network by checking that the indicator appears in the connections area at the top of the home screen.• Verify that your wireless service plan is set up to use Mobile Hotspot mode. For more information, contact your wireless service provider.• If you are roaming, on the Mobile Network Options screen, verify that the Data Services field and the While Roaming field are set to On.Related informationConnect to the mobile network manually while using Mobile Hotspot mode, 274 Turn on or turn off Mobile Hotspot mode, 273 I can't connect multiple devices to my mobile hotspotDepending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot. For more information, contact your wireless service provider.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMobile Hotspot mode276
Bluetooth technologyHow to: Bluetooth technologyAbout BluetoothBluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once.After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled device, Bluetooth status indicators appear at the top of the home screen.Turn on or turn off Bluetooth technologyIf you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on Bluetooth technology, select the Bluetooth checkbox.• To turn off Bluetooth technology, clear the Bluetooth checkbox.Pair with a Bluetooth enabled deviceBefore you begin: You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections > Add New Device > Search.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBluetooth technology277
3. Click a Bluetooth enabled device.4. If necessary, do one of the following:• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.Related informationTurn on or turn off Bluetooth technology, 277 I can't pair with a Bluetooth enabled device, 44 I can't share contacts with a paired Bluetooth enabled device, 287Connect to or disconnect from a paired Bluetooth enabled deviceBefore you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device.Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a Bluetooth enabled device. • To connect to a Bluetooth enabled device, press the key > Connect. If necessary, verify that the same number appears in the dialog boxes on both paired devices. • To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.Related informationTurn on or turn off Bluetooth technology, 277 I can't pair with a Bluetooth enabled device, 44 Switch to a paired Bluetooth enabled device during a callBefore you begin: To perform this task, you must turn on Bluetooth technology.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBluetooth technology278
During a call, press the key > Activate <Bluetooth device>.Related informationTurn on or turn off Bluetooth technology, 277 Share contacts with a paired Bluetooth enabled car kit1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a Bluetooth enabled car kit.4. Press the key > Transfer Contacts. Related informationI can't share contacts with a paired Bluetooth enabled device, 287I lose my connection with a Bluetooth enabled car kit, 286Set which contacts are available to share with a Bluetooth enabled car kit, 282Send a fileBefore you begin: To send a video, the video must be recorded in MMS mode.1. On the home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send. 4. Click a message type.5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.Related informationI can't attach a file to a text message, 130 Send contact cards using Bluetooth technologyContact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone.1. On the home screen, click the Contacts icon.2. Click a contact.3. Press the key > Send Contact Card > Send Using Bluetooth. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBluetooth technology279
Rename or delete a paired Bluetooth enabled deviceBefore you begin: To perform this task, you must turn on Bluetooth technology. To delete a paired Bluetooth enabled device, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a paired Bluetooth enabled device. • To rename the device, press the key > Device Properties. In the Device Name field, change the name for the Bluetooth enabled device. Press the key > Save. • To delete the device, press the key> Delete Device.Make your smartphone discoverableIf you make your BlackBerry smartphone discoverable, other Bluetooth enabled devices can detect your smartphone.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.• To make your smartphone discoverable, set the Discoverable field to Yes.• To make your smartphone discoverable for 2 minutes only, set the Discoverable field to 2 Minutes. After 2 minutes, the Discoverable field switches to No automatically.Related informationI can't pair with a Bluetooth enabled device, 44 Bluetooth technology optionsBluetooth profilesDepending on your BlackBerry smartphone model and wireless network, some profiles might not be supported.Option DescriptionAudio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that support stereo audio such as stereo headsets, speakers, and car kits.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBluetooth technology280
Option DescriptionA/V Remote Control (AVRCP)This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry smartphone.Data Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files.Desktop Connectivity This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data.Dial-Up Networking (DUN)This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Bluetooth enabled computer.Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile.Headset (HSP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that support the Headset profile.Message Access Profile (MAP)This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to notify you of new messages. This profile can also help you read, delete, browse, compose, and send messages.Serial Port Profile This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer.SIM Access If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your smartphone, and phone services are accessible only through the car kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry smartphone.Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry Enterprise Server.Turn off a Bluetooth profile1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options. 4. In the Services section, clear the checkbox beside one or more Bluetooth profiles.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBluetooth technology281
5. Press the key > Save. Related informationBluetooth profiles, 280 Set which contacts are available to share with a Bluetooth enabled car kit1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options.• To prevent your BlackBerry smartphone from sharing contacts with a Bluetooth enabled device, in the Contacts Transfer field, click Disabled.• To allow your smartphone to share all contacts with a Bluetooth enabled device, in the Contacts Transfer field, click All.• To allow your smartphone to share only the contacts that you have recently had contact with, in the Contacts Transfer field, click Hotlist.• To allow your smartphone to share only contacts in one or more categories, in the Contacts Transfer field, click Selected. To select which categories to share, click Edit. Select the checkbox next to each category you want to share.Related informationShare contacts with a paired Bluetooth enabled car kit, 279 Prevent your smartphone from making contacts available to other Bluetooth enabled devices1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options. 4. Change the Contacts Transfer field.5. Press the key > Save. To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts Transfer field to All.Related informationCreate a category for contacts, tasks, or memos, 198 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBluetooth technology282
Restrict outgoing calls1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options. 4. Set the Allow outgoing calls field to Never or If Unlocked.5. Press the key > Save. Change the pairing name for your BlackBerry smartphone1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options. 4. In the Device Name field, type a name for your BlackBerry smartphone.5. Press the key > Save. Turn off or turn on the Bluetooth connection notification1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options. • To turn off the Bluetooth connection notification, clear the LED Connection Indicator checkbox.• To turn on the Bluetooth connection notification, selet the LED Connection Indicator checkbox.4. Press the key > Save. Turn off the prompt that appears when connecting or pairing1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a paired Bluetooth enabled device.4. Press the key > Device Properties. 5. Set the Trusted field to Yes.6. Press the key > Save. To turn on the prompt again, set the Trusted field to Prompt.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBluetooth technology283
Set the message types that your Bluetooth enabled car kit notifies you ofBefore you begin: To perform this task, your Bluetooth enabled car kit must support the Message Access Profile (MAP).For more information about using Bluetooth technology with your car, see the documentation that came with your car kit.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > MAP Options. 4. Select the checkbox beside one or more message types.Encrypt data that you send or receive using Bluetooth technologyBefore you begin: To perform this task, the paired Bluetooth enabled device must support data encryption.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options. 4. Select the Encryption checkbox.5. Press the key > Save. Turn off automatic reconnection to Bluetooth enabled devicesBy default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled device that you used.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options. 4. Clear the Connect on Power Up checkbox.5. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBluetooth technology284
Troubleshooting: Bluetooth technologyI can't pair with a Bluetooth enabled deviceTry the following actions:• Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.• If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery power is too low the device may be unable to pair.• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Device Properties. Clear the Encryption checkbox. Press the key > Save.• If Mobile Hotspot mode is turned on, verify that you are trying to connect to a Bluetooth enabled device using the Handsfree, Headset, Serial Port, or Dial-Up Networking profiles.My list of paired Bluetooth devices doesn't appearTry the following actions:• Verify that Bluetooth technology is turned on.• Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list.I can't type a passkey on a Bluetooth enabled deviceIf you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined.On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBluetooth technology285
I can't send or receive filesIf you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.If your email account uses a BlackBerry Enterprise Server, your organization might not allow you to use some features or might prevent you from sending or receiving files. For more information about the features that are available on your smartphone, contact you administrator.Try the following actions:• Verify that the file you're trying to send or receive is a file type that's supported by BlackBerry smartphones.• Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not protected by copyright or DRM.• If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your smartphone.• If you can't find a file that was sent to you, check the folder that matches the file type of the sent file. Files sent to your smartphone are stored in the folder that matches each file's type. For example, if you receive a picture, the picture is saved in the pictures folder of your smartphone or media card, depending on your smartphone's settings.I cannot find files sent to me over a Bluetooth connectionBy default, files sent to your BlackBerry smartphone over a Bluetooth connection are saved in the folder that matches the type of file sent.Related informationSearch for a file that is saved on your smartphone, 132 I lose my connection with a Bluetooth enabled car kitTry the following actions:• Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled car kit's software version, see the documentation that came with your car kit.• Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBluetooth technology286
I can't share contacts with a paired Bluetooth enabled deviceTry the following:• Verify that Bluetooth technology is turned on.• Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device.• Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.• Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.Related informationTurn on or turn off Bluetooth technology, 277 Pair with a Bluetooth enabled device, 277 Share contacts with a paired Bluetooth enabled car kit, 279 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesBluetooth technology287
Media serverHow to: Media serverAbout the media serverUsing the media server you can wirelessly share media files from your BlackBerry smartphone with supported devices that are Universal Plug and Play compatible, such as some computers, TVs, or other home entertainment equipment. Supported devices connect to your smartphone using a Wi-Fi network to access your shared media files so that you can play the files on the connected devices.Share media files using the media serverBefore you begin: The Wi-Fi connection must be turned on, and your BlackBerry smartphone must be connected to the same Wi-Fi network as the device you want to share media files with.1. On the home screen, click the Media icon.2. Press the key > Media Server.3. Select the Turn on Media Server checkbox.4. When the file sharing indicator appears in the upper-right corner of the home screen, use the connected device you want to share media files with to access your smartphone.5. On your smartphone allow access to your shared media files when prompted.6. To automatically accept all requests to share your media files, click Access Control and select the Auto Accept All Connections checkbox.Note: If you turn off the media server and then turn it on again, devices that are identified by IP addresses will prompt you again for access to your media files.Related informationConnect to a Wi-Fi network, 265 Manage the devices connected to the media serverYou can change your decisions about which devices you allow to connect to your BlackBerry smartphone, and how they connect, while using the media server.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia server288
1. On the home screen, click the Media icon.2. Press the key > Media Server.3. Click Access Control.4. Highlight a connection.5. Do one of the following:• To change whether a device automatically connects, must receive permission to connect, or is automatically denied access to the media server, change the field. • To delete a device that's not currently active, press the key > Delete Selected Device.Select the types of media files that you share using the media server1. On the home screen, click the Media icon.2. Press the key > Media Server.3. Click Preferences.4. Select or clear the checkbox beside each type of media file that you want to start or stop sharing.Change the display name of the media serverThe display name that you assign to your media server appears on supported devices when they detect the media server on the Wi-Fi network.1. On the home screen, click the Media icon.2. Press the key > Media Server.3. Click Preferences > Edit.4. Type a display name for your BlackBerry smartphone.5. Click OK.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesMedia server289
Smart accessoriesAbout the Smart Accessories applicationYou can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.Set up a new dockThe first time you connect your BlackBerry smartphone to a dock, charger, or charging pod, you're prompted to set the behavior of your smartphone for each time it connects. If you choose not to set the behaviour of your smartphone you'll be prompted again the next time you connect your smartphone to the dock, charger, or charging pod. If you remove your smartphone from the dock, charger, or charging pod while the configuration screen is displayed on your smartphone, the configuration screen will remain open.1. In the Smart dock dialog box, click Configure.2. In the Dock Name field, type a name for your dock profile.• To turn on an application when you connect your smartphone, in the Start Application drop-down list, click an application.• To change the sound profile when you connect your smartphone, in the Sound Profile drop-down list, click a sound profile.• To turn on or turn off the mobile network when you connect your smartphone, in the Mobile Network drop-down list, click On or Off.• To turn on or turn off the Wi-Fi connection when you connect your smartphone, in the Wi-Fi drop-down list, click On or Off.• To turn on or turn off Bluetooth technology when you connect your smartphone, in the Bluetooth drop-down list, click On or Off.3. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSmart accessories290
Change a dock profileBefore you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone.You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth technology turns on or turns off when you connect your smartphone.1. On the home screen or in a folder, click the Options icon.2. Click Device > Smart Accessories.3. Click a dock profile.4. Change the dock settings.5. Press the key > Save. Delete a saved dock profile1. On the home screen or in a folder, click the Options icon.2. Click Device > Smart Accessories.3. Highlight a dock profile.4. Press the key > Delete. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSmart accessories291
Power and batteryHow to: Power and batteryInserting the SIM card, media card, and batteryRemove the battery door Insert the SIM cardDepending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPower and battery292
Slide the SIM card into the slot.Insert the media cardThe media card is optional. If a media card is included, it might already be inserted. Insert the battery User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPower and battery293
Set your smartphone to turn on and turn off automaticallyYou can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.1. On the home screen or in a folder, click the Options icon.2. Click Device > Auto On/Off.3. In the Weekday or Weekend section, select the Enabled checkbox.4. Specify the times when your smartphone should turn on and turn off on weekdays and weekends.5. Press the key > Save. Turn off your smartphoneDepending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.• If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the key. • If you have set your smartphone to turn on and turn off automatically at specific times, on the home screen or in a folder, click the Power Off icon. If you want your smartphone to stay turned off until you turn it on again, click Full Power Off. If you want your smartphone to turn on again at the specified time or for alarm or calendar reminders, click Turn Off.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPower and battery294
Reset your smartphoneRemove and reinsert the battery.Check the battery power level1. On the home screen or in a folder, click the Options icon.2. Click Device > Device and Status Information.About battery saving modeBattery saving mode helps your phone conserve energy and extend the amount of time between charges. When turned on, battery saving mode monitors the battery strength. When your battery strength starts getting low, the application automatically adjusts some options in the phone. Some options the phone adjusts to extend battery strength include:• Reducing the brightness of the backlight to its lowest level.• Reducing the length of time before the backlight turns off.• Turning on the option to automatically dim the backlight.• Reducing the setting for the Mobile Hot Spot automatic shutdown timer.Turn on or turn off battery saving modeWhen you turn on battery saving mode, your BlackBerry smartphone automatically changes options to conserve battery power. When you turn off battery saving mode or the smartphone is charged, your normal smartphone settings are restored.1. On the home screen or in a folder, click the Options icon.2. Click Device > Battery Saving Mode.3. Select or clear the Turn on Battery Saving Mode when battery power level is low checkbox.4. To change the power level that turns on battery saving mode, change the Start when battery power is at or drops below field.5. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPower and battery295
Turn on or turn off Application Resource MonitorThe Application Resource Monitor app monitors apps running in the background and reports on any that are abusing system resources and causing issues, such as sluggish performance or lower than expected battery life. You can have Application Resource Monitor alert you of any apps that are abusing system resources or automatically shut down those apps.1. On the home screen or in a folder, click the Options icon.2. Click Device > Application Resource Monitor.3. Select or clear the Turn on Application Resource Monitor checkbox , and then customize the application by doing any of the following:.• Select or clear the Automatically shutdown background draining applications checkbox.• Select or clear the Do not automatically shut down audio streaming applications.When abusive behavior is identified you are prompted to immediately shut down the app or ignore the prompt and allow the app to continue running. If you decide to ignore the prompt, Application Resource Monitor will not monitor the app again.Troubleshooting: Power and batteryMy battery life is shorter than I expectedMany factors influence the standby time and the talk time of the BlackBerry smartphone. Including things like signal strength, network type, and proximity to the network. For tips to improve the battery life see the related information listed below.Related informationTips: Extending battery life, 35 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesPower and battery296
Storage space and media cardsHow to: Storage space and media cardsAbout media cardsDepending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone.Supported media cardsYour BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported.Inserting the SIM card, media card, and batteryRemove the battery door User GuideRIM Confidential and Proprietary Information - Approved Third PartiesStorage space and media cards297
Insert the SIM cardDepending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot.Insert the media cardThe media card is optional. If a media card is included, it might already be inserted. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesStorage space and media cards298
Insert the battery Turn on or turn off media card supportWhen you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.1. On the home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Select or clear the Media Card Support checkbox.4. Press the key > Save. Turn on or turn off USB mass storage modeIf your BlackBerry smartphone is connected to your computer with a USB cable but doesn't appear as a drive on your computer, you may have to turn on USB mass storage mode.1. On the home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Press the key > Enable USB Mass Storage. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesStorage space and media cards299
4. If necessary, type your smartphone password.Your smartphone appears as a drive on your computer.To turn off USB mass storage mode, press the key > Disconnect.Back up smartphone data to your media cardBefore you begin: To perform this task, you must have a media card inserted in your BlackBerry smartphone.If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.CAUTION: If you perform this task, any existing backup data on your media card is deleted and replaced with your new backup data.1. On the home screen, click the Setup icon.2. In the Setup section, click Device Switch > Using a Media Card > Save Data.• To back up smartphone data including email, select the Save emails checkbox.• To back up smartphone data excluding email, clear the Save emails checkbox.3. Click Continue.4. To set a password for your data, in the Password field, enter a password.5. In the Confirm field, re-enter the password.6. Click Save.Related informationRestore smartphone data from your media card, 300Restore smartphone data from your media cardIf you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone.1. On the home screen, click the Setup icon.2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue.3. In the Password field, enter the password you set when you backed up your smartphone data.4. Click Enter.Related informationBack up smartphone data to your media card, 300 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesStorage space and media cards300
Repair files stored on your media card or on your smartphoneCAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone.1. On the home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Press the key > Repair. 4. Complete the instructions on the screen.If your media card is still not repaired after you run the repair feature, you might want to try formatting it.Related informationMy smartphone doesn't recognize my media card, 303Format your media card or built-in media storageDepending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media storage.CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.1. On the home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Press the key > Format. 4. Complete the instructions on the screen.About compressionCompression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that data. When compression is turned on, your smartphone can compress your data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on.If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesStorage space and media cards301
About file encryptionFile encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your media card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you can access the files on your media card in any smartphone that you insert your media card into, as long as you know the password for the smartphone.Related informationTurn on encryption, 302Turn on encryptionBefore you begin: To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your media card.You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the encrypted contact information doesn't appear on the screen.1. On the home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.4. To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one of the following:• To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.• To encrypt files using your smartphone password, change the Mode field to Device Password.• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key.5. Press the key > Save. To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox.Related informationAbout file encryption, 302 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesStorage space and media cards302
View the amount of available storage space on your smartphone1. On the home screen or in a folder, click the Options icon.2. Click Device > Storage.Related informationTips: Freeing space to optimize your smartphone's performance, 50 View the amount of storage space used by media files1. On the home screen, click the Media icon.2. Press the key > Memory Use. Troubleshooting: Storage space and media cardsMy smartphone doesn't recognize my media cardTry the following actions:• Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone.• In your media card options, verify that media card support is turned on.• In your media card options, if there's a message to format your media card, disconnect your smartphone from your computer. Format your media card.CAUTION: Formatting your media card will delete all the files from it.Related informationTurn on or turn off media card support, 141 Format your media card or built-in media storage, 301 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesStorage space and media cards303
The application storage on my smartphone is lowWhen the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.Try the following actions:• Verify that you have deleted old email messages or text messages, especially messages with attachments.• Verify that you have deleted contacts that are already in your organization's contact list.• Verify that you have deleted media files from your smartphone.• If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software.• Verify that you have cleared the browser cache.Related informationTips: Freeing space for your music, pictures, videos, and files, 37 View the amount of available storage space on your smartphone, 303 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesStorage space and media cards304
SearchHow to: SearchSearch for an itemYou can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous search results.1. On the home screen, click the icon. 2. Type your search terms.To stop a search, press the key twice.Related informationChange what happens when you type on the Home screen, 26 Search for an item using voice enabled searchBefore you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network.1. On the home screen, click the icon. 2. Click the icon. 3. Say your search terms.To stop a search, press the key twice.Related informationChange the language for voice enabled search, 306User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSearch305
Change search options1. On the home screen or in a folder, click the Options icon.2. Click Device > Search.• To clear search history, click Delete Search History.• To turn off search history, clear the Show Search History checkbox.• To turn off web suggestions, clear the Show Web Suggestions checkbox.• To change which applications appear in your search results, in the Data Sources and Extended Providers sections, select or clear the checkbox beside one or more of the listed applications.3. Press the key > Save. Change the language for voice enabled search1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Language.3. Change the Voice Search field.4. Press the key > Save. Search for messagesYou can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.On the home screen, click the Messages icon. • To search for messages based on the subject, highlight a message. Press the key > Search by > Subject. • To search for messages based on the sender, highlight a message. Press the key > Search by > Sender. • To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the key > Save. Click Search. • To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced. Press the key > Last.Note: If you search for messages, your smartphone doesn't search attachments.To stop a search, press the key.Related informationUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesSearch306
Do more with your message search results, 308Message search criteria, 307Message search criteriaField DescriptionSearch Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer.Name Specify one or more contacts or email addresses that your smartphone should search for in messages. To widen the search, you can also specify part of a name.Appears in Change the type of address field that your smartphone should search in for the name or email address.Subject Specify one or more words that your smartphone should search for in the subject of messages.Message Specify one or more words that your smartphone should search for in the body of messages.Include Encrypted Messages Specify whether your smartphone searches encrypted messages, plain text messages, and digitally signed messages.Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature.Folder Change the folder that your smartphone should search in for messages.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSearch307
Field DescriptionShow Change the status of messages that your smartphone should search for.Type Change the type of messages that your smartphone should search for.Do more with your message search results1. In the search results, highlight a message.2. Press the key. • To view more available search results, click Get More Results.• To add the message that you highlighted to your message inbox, click Add.• To add all the messages from the search results to your message inbox, click Add All.• To delete the search results, click Delete Search.• To start a new search, click Search by.CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer.View, change, or delete a saved search1. On the home screen, click the Messages icon.2. Press the key > Search by > Advanced. 3. Press the key. • To view a list of saved searches, click Recall. • To change a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the search criteria. Press the key > Save. • To delete a saved search, click Recall. Highlight a search. Press the key > Delete Search.Search for text in a message, in a file, or on a webpageBefore you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSearch308
2. Type the text.3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page.Search for a contactYou can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.1. On the home screen, click the Contacts icon.• To search for a contact in your contact list, type all or part of a contact's name.• To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name. Click OK.2. Highlight a contact.3. Press the key. • To view information for a contact, click View.• To add a contact from your organization's contact list to your contact list, click Add to Contacts.• To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.• To view the next 20 matches in your organization's contact list, click Get More Results.• To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.• To delete the search results after you have searched your organization's contact list, click Delete Lookup.• To start a new search when you are searching your organization's contact list, click Lookup.Related informationChange how contact names appear in Remote Lookup results, 203 Troubleshooting: SearchI don't get any voice enabled search resultsTry one of the following:• Verify that your BlackBerry smartphone has a strong connection to the wireless network.• Verify that the correct language is set for voice enabled search.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSearch309
Related informationTurn on, turn off, or check the status of a network connection, 257 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSearch310
SecurityHow to: SecuritySecurity basicsAbout the smartphone passwordThere are several types of password protection that you can use on your BlackBerry smartphone.Smartphone passwordYou can create a smartphone password to help protect your smartphone from unauthorized access and use, and you can set your smartphone to lock after a certain period of inactivity. You must enter your smartphone password to unlock your smartphone. If you forget your password, it can't be recovered. For security reasons, if you exceed the number of allowed password attempts, your smartphone deletes all your smartphone data and prompts you to set a new password.BlackBerry IDAfter you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product or service that supports BlackBerry ID. If you exceed the number of allowed attempts to log in using BlackBerry ID, wait for the security lockout to end before you try to log in again. To reset your BlackBerry ID password, visit www.blackberry.com/blackberryid.Password KeeperYou can use the Password Kepper ( ) to store password information, such as your passwords for online banking. The Password Keeper is designed to encrypt your password information, and decrypt it when you enter the Password Keeper password. Rember that you might also need your smartphone password before you access the Password Keeper. If you exceed the number of allowed attempts to open the Password Keeper, the Password Keeper data can't be accessed unless you restore your smartphone data. After you restore your smartphone data, when you attempt to open Password Keeper User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity311
you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper password to access old password information.Restoring your dataResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSet or change your smartphone password, 312I forget my smartphone password, 43 My smartphone prompts me to make an emergency call when I type a password, 342Set or change your smartphone passwordIf you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.1. On the home screen or in a folder, click the Options icon.2. Click Security > Password.• To set a password, click Set Password.• To change your password, click Change Password.3. Type a password.4. Press the key > Save. To turn off your smartphone password, clear the Enable checkbox.Related informationRequire your smartphone password before adding an app, 246 Lock or unlock your smartphone, 32 About backing up and restoring smartphone data, 182 About the smartphone password, 311 I forget my smartphone password, 43 Delete smartphone data, third-party applications, or media card files, 314User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity312
Lock or unlock your smartphoneYou can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.Do one of the following: • To lock the keyboard, press the key on the top of your smartphone. • To unlock the keyboard, press the key again. • To lock your smartphone with a password, on the home screen or in a folder, click the icon.• To unlock your smartphone, enter your password.Related informationSet or change your smartphone password, 312 Change when your smartphone locks automatically with a passwordBefore you begin: Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.If you set a BlackBerry smartphone password, you can set your smartphone to lock automatically after a certain period of time or when you insert your smartphone into a holster.1. On the home screen or in a folder, click the Options icon.2. Click Security > Password.• To change the amount of time that passes before your smartphone locks automatically, change the Lock After field.• To lock your smartphone when you insert it into a holster, select the Lock Handheld Upon Holstering checkbox.3. Press the key > Save. Related informationTurn on or turn off dialing from the lock screen, 76 Set a limit for smartphone password attempts1. On the home screen or in a folder, click the Options icon.2. Click Security > Password.3. Change the Number of Password Attempts field.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity313
Delete smartphone data, third-party applications, or media card filesBefore you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer.CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete. You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts.1. On the home screen or in a folder, click the Options icon.2. Click Security > Security Wipe.3. Select the checkboxes for items that you want to delete.4. Type blackberry.5. Click Wipe Data.If your smartphone was previously associated with a BlackBerry Enterprise Server, when you delete all your smartphone data, any IT policy rules that were associated with your smartphone remain and may continue to affect the features and settings that are available on your smartphone.Parental ControlsAbout Parental ControlsParental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are available. When you turn on Parental Controls a four-digit PIN is required to change the allowed services, which prevents children or other parties from changing your settings.Turn on Parental ControlsWhen you set a PIN for Parental Controls, the only way to reset the PIN if you forget it is to delete all the data on the smartphone.To turn on Parental Controls:1. On the home screen or in a folder, click the Options icon.2. Click Security > Parental Controls.3. Select the Enable checkbox to turn on Parental Controls.4. Select one or more of the following options to allow or limit the use of the feature:User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity314
• To allow phone calls, select the Phone checkbox. To limit incoming calls to stored contacts, select the Limit incoming calls to contacts checkbox.• To allow text messages, select the Text Messages checkbox.• To allow the exchange of files over a Bluetooth connection, select the Bluetooth checkbox.• To allow the use of location services, like GPS, select the Location services checkbox.• To allow Internet access, select the Browser checkbox.• To allow the uploading of files to the YouTube website, select the YouTube Uploader checkbox. This restriction does not limit access to the YouTube website.• To allow the installation of third party applications, select the Application installations checkbox.• To allow the addition of new email accounts, select the Email account setup checkbox.• To allow access to Facebook, click the Facebook checkbox. The Facebook option and the Twitter option work together. You must either allow or restrict access to both applications. If you select or clear the checkbox for one option, the setting is automatically applied to the other option.• To allow access to Twitter, select the Twitter checkbox.• To allow picture taking, select the Camera checkbox.• To allow access to BlackBerry Messenger, select the BlackBerry Messenger checkbox.5. Press the key > Options. 6. Press the key > Save. 7. Enter a four-digit PIN. Click OK.8. Confirm the PIN. Click OK.Change Parental Controls1. On the home screen or in a folder, click the Options icon.2. Click Security > Parental Controls.3. Make changes to your options.4. Press the key > Save. 5. Enter your four-digit PIN. Click OK.Related informationI forgot the PIN for Parental Controls, 343Turn off Parental ControlsTo turn off Parental Controls1. On the home screen or in a folder, click the Options icon.2. Click Security > Parental Controls.3. Clear the Enable checkbox.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity315
4. Press the key > Save. 5. Enter your four-digit PIN. Click OK.Related informationI forgot the PIN for Parental Controls, 343Password KeeperAbout the Password KeeperUse the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.Add, change, or delete a password that is saved in the Password KeeperOn the home screen or in the Applications folder, click the Password Keeper icon. • To add a password, press the key > New. Type the password information. Press the key > Save. • To change a password, highlight a password. Press the key > Open. Change the password information. Press the key > Save. • To delete a password, highlight a password. Press the key > Delete.Change the Password Keeper password1. On the home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Change Password. Set a limit for password attempts in the Password Keeper1. On the home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options. 3. Change the Password Attempts field.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity316
Copy a password1. On the home screen or in the Applications folder, click the Password Keeper icon.2. Highlight a password.3. Press the key > Copy Username or Copy Password. To clear the clipboard, press the key > Clear Clipboard.Note: Passwords are not encrypted when they are on the clipboard.Prevent password copying1. On the home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options. 3. In the Password Entries section, clear the Allow Clipboard Copy checkbox.4. Press the key > Save. Hide or show passwords in the Password Keeper1. On the home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options. • To hide passwords in the Password Keeper, clear the Show Password checkbox.• To show passwords in the Password Keeper again, select the Show Password checkbox.3. Press the key > Save. Generate a random password1. On the home screen or in the Applications folder, click the Password Keeper icon.2. If necessary, change the criteria for generating random passwords by doing any of the following: • Press the key > Options. Change the Length field. • Press the key > Options. Select or clear the Include Alpha, Include Numbers, or Include Symbols checkboxes.3. Press the key > New. 4. Press the key > Random Password. 5. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity317
EncryptionAbout encrypting data and files on your smartphoneWhen encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data. You can also encrypt the files on your media card using your smartphone password, an encryption key that your smartphone generates, or both. Your smartphone decrypts data as you access it.If you encrypt the files on your media card using an encryption key that your smartphone generates, you can only access the files when the media card is inserted into your smartphone. If you encrypt the files using your smartphone password, you can access the files in any smartphone that you insert your media card into, as long as you know the smartphone password that was used to protect the files.If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide your smartphone password and also connect your smartphone to your smart card reader.Turn on encryptionBefore you begin: To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your media card.You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the encrypted contact information doesn't appear on the screen.1. On the home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.4. To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one of the following:• To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.• To encrypt files using your smartphone password, change the Mode field to Device Password.• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key.5. Press the key > Save. To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity318
Related informationAbout file encryption, 302 Set encryption strengthIf encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password.1. On the home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. Change the Strength field.4. Press the key > Save. Use a certificate to encrypt the encryption keys on your smartphoneBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone.1. On the home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. Select the Two-factor Protection checkbox.4. Press the key > Save. Generate an encryption keyBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue.1. On the home screen or in a folder, click the Options icon.2. Click Security > Security Status Information.3. Highlight a service.4. Press the key. 5. Click Regenerate Encryption Key.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity319
SIM cardDepending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card.Protect your SIM card with a PIN codeTo get your SIM card PIN code, contact your wireless service provider.1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Press the key > Enable Security. 4. Type your SIM card PIN code. If you exceed the number of allowed attempts to enter the SIM card PIN code, your SIM card does not function.5. Press the key on the keyboard. Change a SIM card PIN code1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card. • To change the PIN code that protects your SIM card, press the key > Change PIN code. • To change the PIN code for fixed dialing on your SIM card, press the key > Change PIN2 code.Memory cleaningAbout memory cleaningMemory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations:• When you insert your smartphone in a holster• When you do not use your smartphone for a specified period of time• When you synchronize with your computer• When you change the time or the time zone for your smartphone• When you lock your smartphoneUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity320
Turn on memory cleaning1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. Select the Enable checkbox.4. Press the key > Save. Change when your smartphone deletes sensitive data from the temporary smartphone memory1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.• To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox.• To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period of time, clear the Clean When Idle checkbox.• To change how long your smartphone waits after you stop using it before it deletes sensitive data, change the Idle Timeout field.3. Press the key > Save. Delete sensitive application data from the temporary smartphone memory1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. To delete sensitive data for all applications, in the Memory to Clean section, click Clean.Create a shortcut for the memory cleaning application1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. Select the Place Memory Cleaner Shortcut on Home Screen checkbox.4. Press the key > Save. The Memory Cleaner icon appears on the home screen or in the Applications folder.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity321
Certificates and PGP keysAbout certificates and certificate enrollmentA certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys.If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.When you enroll with a certification authority profile, a new certificate is downloaded to your smartphone and added to your certificate list. The certification authority profile shows the status of the certificate. If the certificate is scheduled to expire soon, you can re-enroll with the certification authority profile to receive an updated certificate.About PGP keysIf your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with the PGP Universal Server might be required and might also occur automatically.PGP keys allow you to send and receive PGP messages using your BlackBerry smartphone. Your smartphone supports RSA, DSA, and Diffie-Hellman keys.About the trust status of certificates and PGP keysWhen you view the details for a certificate or key, you can view the trust status of the item. Depending on your adminstrator, you can change the trust status of a certificate or PGP key.A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry smartphone), or not trusted (the certificate isn't explicitly trusted and the root certificate in the certificate chain isn't trusted or doesn't exist on your smartphone).A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your smartphone), or not trusted (the PGP key isn't explicitly trusted and isn't associated with a trusted PGP key on your smartphone, and a chain of digital signatures to a trusted key doesn't exist).Related informationChange the trust status of a certificate or PGP key, 326User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity322
Certificate and PGP key basicsDownload a certificate or PGP key from an LDAP-enabled server or DSML-enabled serverIf you are enrolled with the PGP Universal Server, you can't download PGP keys manually.1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP keys.3. Press the key > Fetch Certificates or Fetch PGP Keys. 4. Specify the search criteria.5. Press the key > Search. 6. Click a certificate.7. Click Add To Key Store.Related informationI can't download a certificate or PGP key from an LDAP-enabled server, 342Download a certificate from a certification authorityIf your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate.1. On the home screen, click the icon. If you don't have the icon, on the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificate Enrollment. 2. Click Enroll or Re-enroll.3. If necessary, type the credentials that your administrator gave you.Download a personal PGP key from the PGP Universal Server1. On the home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Download Keys. Import a certificate or PGP key that is saved on your smartphone1. On the home screen or in a folder, click the Media icon or Files icon.2. Find and click a certificate or PGP key.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity323
3. Select the certificate or PGP key.4. Press the key > Import Certificate or Import PGP Key. • To view the certificate or PGP key, highlight the certificate or PGP key. Press the key > View Certificate or View PGP Key. • To trust the certificate or PGP key, highlight the certificate or PGP key. Press the key > Trust Certificate or Trust PGP Key.Import certificates or PGP keys from a media card1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP keys.3. Press the key > Import Media Card Certs or Import Media Card PGP Keys.4. Select the certificates or PGP keys you want to import.5. Press the key > Import Certificates or Import PGP keys.To view a certificate or PGP key, highlight the certificate or PGP key. Press the key > View Certificate or View PGP Key.Send or delete a certificate or PGP keyWhen you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key.1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP keys.3. Highlight a certificate or PGP key. • To send a certificate or PGP key, press the key > Send via Email or Send via PIN. • To delete a certificate or PGP key, press the key > Delete.View details for a certificate or PGP key1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP keys.3. Click a certificate or PGP key.View one type of certificate or PGP key1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP keys.3. Press the key. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity324
4. Click one of the following menu items:•Show Personal Certificates•Show Personal PGP Keys•Show Others' Certificates•Show Others' PGP Keys•Show CA Certificates•Show Root CertificatesTo view all the certificates on your BlackBerry smartphone, press the key > Show All Certificates.View the certificate chain for a certificate1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Show Chain. Certificate and PGP key statusesStatus indicators for certificates, PGPkeys, and certification authority profilesStatus indicators for certificates and PGP keysIndicator Description The certificate or PGP key has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain or PGP key is trusted and valid, and the revocation status is good. The revocation status is unknown, or a public key is weak. The certificate, a certificate in the certificate chain, or the PGP key is untrusted, revoked, expired, not valid, or can't be verified.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity325
Status indicators for certification authority profilesIndicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the certificate authority. Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later. Enrollment with the certificate authority profile is required and will occur automatically.Check the revocation status of a certificate, certificate chain, or PGP key1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP keys.3. Highlight a certificate or PGP key.4. Press the key > Fetch Status or Fetch Chain Status. Change the trust status of a certificate or PGP keyBefore you begin: Depending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates.1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP keys.3. Highlight a certificate or PGP key.4. Press the key > Trust or Distrust. 5. If you are trusting a certificate with a certificate chain, do one of the following:• To trust only the highlighted certificate, click Selected Certificate.• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.Related informationAbout the trust status of certificates and PGP keys, 322 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity326
Revoke a certificate or PGP keyIf you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server.1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP keys.3. Highlight a certificate or PGP key.4. Press the key > Revoke > Yes. 5. Change the Reason field.6. Click OK.To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold.Certificate revocation reasonsReason DescriptionUnknown The revocation reason does not match any of the predefined reasons.Key Compromise A person who is not the key subject might have discovered the private key value.CA Compromise Someone might have revealed the private key of the certificate issuer.Change in Affiliation The certificate subject no longer works for the organization.Superseded A new certificate is replacing an existing certificate.Cessation of Operation The certificate subject no longer requires the certificate.Certificate Hold You want to revoke the certificate temporarily.PGP key revocation reasonsReason DescriptionUnknown The revocation reason does not match any of the predefined reasons.Superseded A new PGP key is replacing an existing PGP key.Key Compromise A person who is not the key subject might have discovered the private key value.Key Retired The PGP key is no longer used.User ID Invalid The user information for the PGP key is not valid.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity327
Certificate and PGP key optionsChange the display name for a certificate or PGP key1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP keys.3. Highlight a certificate or PGP key.4. Press the key > Change Label. 5. Type a display name for the certificate or PGP key.6. Click OK.Turn off prompts that appear when you add a certificate or PGP key to the key store1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP keys.3. Press the key > Fetch Certificates or Fetch PGP Keys. 4. Press the key > Options. • To download the revocation status of a certificate or PGP key when you add it to the key store, change the Fetch Status field to Yes.• To add a certificate or PGP key to the key store without downloading the revocation status, change the Fetch Status field to No.• To turn off the display name prompt, clear the Prompt for Label checkbox.5. Press the key > Save. If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the subject as the name for the certificate or PGP key.Add an email address to a certificate1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Show Others' Certificates.4. Highlight a certificate.5. Press the key > Associate Addresses. 6. Press the key > Add Address. 7. Do one of the following:User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity328
• Click a contact. • Click Use Once. Type an email address. Press the key on the keyboard.8. Press the key > Save. Change how often a certification authority profile checks certificate statusDepending on your organization, you might be able to change how often a certification authority profile checks the status of its certificate. If the certificate is scheduled to expire soon, you can re-enroll with the certification authority profile to receive an updated certificate.1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Enrollment.3. Change the Certificate Revocation Check Interval field.4. Press the key > Save. Clear the PGP data cacheThe PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server.1. On the home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Clear Universal Cache.The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server.Certificate serversAdd or delete a certificate server1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers. • To add a new certificate server, press the key > New Server. Add the connection information for the certificate server. Press the key > Save. • To delete a certificate server, highlight a certificate server. Press the key > Delete.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity329
Change connection information for a certificate server1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key > Edit. 5. Change the connection information for the certificate server.6. Press the key > Save. Connection options for OCSP and CRL serversOption DescriptionFriendly Name Type a display name for the certificate server.Server URL Type the web address of the certificate server.Connection options for LDAP-enabled serversOption DescriptionFriendly Name Type a display name for the server.Server Name Type the network address of the server.Base Query Type the base query information for the server using X.509 certificate syntax (for example, o=test.rim.net).Port Type the port number for your organization’s network. The default port number is 389.Authentication Type Specify whether you must log in to the server.Connection Type Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server.Send connection information for a certificate server1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity330
3. Highlight a certificate server.4. Press the key > Email Server or PIN Server. Key storeAbout the key storeThe key store on your BlackBerry smartphone might store the following items:• Personal certificates or PGP keys (public and private key pairs)• Certificates that you download using a certification authority profile or the BlackBerry Desktop Software• Root certificates that are included in the BlackBerry Desktop Software• Certificates that you download from an LDAP-enabled server or DSML-enabled server• PGP public keys that you download from an LDAP-enabled server• Certificates or PGP public keys that you import from your smartphone or a media card• Certificates or PGP public keys that you add from a messageTo access items in the key store, you must enter a key store password. If you exceed the number of allowed password attempts, all your smartphone data is deleted.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Change the key store password1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Press the key > Change Key Store Password. Synchronize the key store password with the smartphone passwordIf you synchronize the key store password with your BlackBerry smartphone password, when you change your smartphone password, the key store password changes to match it automatically.1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Use Device Password as Key Store Password field to Yes.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity331
Change when your smartphone deletes the key store password1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Key Store Password Timeout field.4. Press the key > Save. To access private keys after your BlackBerry smartphone deletes the key store password, you must type your key store password.Add contacts automatically when you add certificates or PGP keys to the key storeYou can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organization, phone number, and address.1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Select the Add Certificate Email to Contacts checkbox.4. Press the key > Save. Change the service that your smartphone uses to download certificatesDepending on your organization, you might not be able to change the service that your BlackBerry smartphone uses to download certificates. For more information, contact your administrator.1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Certificate Service field.4. Press the key > Save. Turn off automatic backup and restore of key store dataBy default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.1. On the home screen or in a folder, click the Options icon.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity332
2. Click Security > Advanced Security Settings > Key Stores.3. Clear the Allow Key Store Backup/Restore checkbox.4. Press the key > Save. To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox.Change the refresh rate for certificate revocation lists1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. In the Certificate Status section, change the Expires After field.4. Press the key > Save. Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set.Reject certificate revocation lists from unverified CRL servers1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Clear the Accept Unverified CRLs checkbox.4. Press the key > Save. Your BlackBerry smartphone rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service can't verify.Smart cardsAbout using a smart card with your smartphoneSmart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.If you use a smart card certificate to authenticate with your smartphone, after you connect your smart card reader to your smartphone, your smartphone requests authentication from the smart card each time that you unlock your smartphone.You can install multiple smart card drivers on your smartphone, including drivers for microSD smart cards, but you can only authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity333
media files between your microSD smart card and your computer, you must temporarily turn off two-factor authentication or select a different authentication option.If the S/MIME Support Package for BlackBerry smartphones is installed on your smartphone, you can use smart card certificates to send S/MIME-protected messages.Turn on two-factor authenticationBefore you begin: To perform this task, you must set a password for your BlackBerry smartphone and have the smart card password that you received with your smart card.1. On the home screen or in a folder, click the Options icon.2. Click Security > Password.• To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field to Smart Card.• To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to unlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device Password checkbox.3. Press the key > Save. Import a certificate from a smart card1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Import Smart Card Certs.4. Enter your smart card password.5. Select the checkbox beside a certificate.6. Click OK.7. Enter your key store password.8. Click OK.Lock your smartphone when you remove your smart card from your smart card reader1. On the home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart Card.4. Select the Lock On Card Removal checkbox.5. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity334
Related informationI can't unlock my smartphone using my smart card, 342About smart password entryIf you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your smartphone is designed to remember the format of a password that you type in a password field. When you type the password again, your smartphone applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field and you do not have to press the key to type numbers. If the password is alphanumeric, an ABC indicator appears beside the password field.To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your smartphone.Turn off smart password entryBefore you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.1. On the home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart Card.4. Clear the Smart Password Entry checkbox.5. Press the key > Save. To turn on smart password entry again, check the Smart Password Entry checkbox.Turn off notification for smart card connections1. On the home screen or in a folder, click the Options icon.2. Click Security > Smart Card.3. Clear the LED Session Indicator checkbox.4. Press the key > Save. To turn on notification for smart card connections, select the LED Session Indicator checkbox.Prerequisites: Using authentication certificates• Your BlackBerry smartphone must have the correct smart card driver and smart card reader driver installed.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity335
• You must have imported a certificate from your smart card that you can use for signing and verification.• You must turn on advanced authentication.• You must have set a smartphone password.• You must have the smart card password that you received with your smart card.Use a certificate to authenticate your smart cardBefore you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone.1. On the home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart card.4. Change the Authentication Certificate field.5. Press the key > Save. To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None.Check the status of your authentication certificate automaticallyBefore you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. 1. On the home screen or in a folder, click the Options icon.2. Click Password.3. If necessary, change the User Authenticator field to Smart Card.4. Change the Certificate Status Check field.5. Press the key > Save. If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks.Store the passphrase for your smart card on your smartphone1. On the home screen or in a folder, click the Options icon.2. Click Security > Smart Card.3. Select the PIN Caching checkbox.4. Press the key > Save. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity336
Your BlackBerry smartphone stores the passphrase for the same length of time as it stores your key store password.VPN settingsDepending on the options that your administrator has set for you, this feature might not be supported.About VPN profilesA VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your organization, your adminstrator might add a VPN profile to your BlackBerry smartphone automatically and you might have more than one VPN profile on your smartphone. For more information about VPN profiles, contact your administrator.About software tokensYou might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct. For more information about software tokens, contact your administrator.View IT policy rules that are set for your smartphoneIf your BlackBerry smartphone is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules that determine which features and settings are available on your smartphone. For example, your administrator might add an IT policy rule to your smartphone that requires you to use a password.1. On the home screen or in a folder, click the Options icon.2. Click Security > Security Status Information > View IT Policy > IT Policy Details.Verify security software manuallySecurity self-tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone. The tests should run automatically after you restart your smartphone, but you can also verify security software manually.1. On the home screen or in a folder, click the Options icon.2. Click Security > Security Status Information.3. Press the key > Verify Security Software. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity337
Third-party application controlAbout permissions and trust status for third-party applicationsYou or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or track your location. Some applications require specific permissions to work.If you have added a third-party application to your smartphone, your smartphone is designed to prevent the application from sending or receiving data without your knowledge. The first time that you open a third-party application, you might be prompted to trust the application or to set permissions for it. If you trust the application, your smartphone sets most permissions for the application to Allow. You can change the permissions for a specific application or all applications in the smartphone options.Set permissions for a third-party applicationNote: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry smartphone. For more information about how changing these permissions might affect the operation of the applications on your smartphone, contact your wireless service provider or administrator.1. On the home screen or in a folder, click the Options icon.2. Click Device > Application Management. • To set permissions for a specific third-party application, highlight the application. Press the key > Edit Permissions. • To set permissions for all third-party applications, press the key > Edit Default Permissions.3. In the Connections, Interactions, or User Data section, press the key > Expand.4. Change the permission fields.5. Press the key > Save. Related informationInteraction permissions for third-party applications, 340Data permissions for third-party applications, 341Reset connection permissions for third-party applications1. On the home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Press the key > Edit Default Permissions. 4. Press the key > Reset All Firewall Prompts. User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity338
5. Press the key > Apply Defaults to All. About direct Internet connections for third-party applicationsSome third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.Set up a direct Internet connection for a third-party applicationTo get the user name and password for the APN, contact your wireless service provider.1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > TCP IP.3. Type the APN information.4. Press the key > Save. Turn on safe modeBefore you begin: When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications.1. Remove and reinsert the battery.2. When the red LED light goes out, press and hold the key as the smartphone is loading. 3. When the dialog appears, click OK.When safe mode is on, a safe mode indicator appears at the top of the home screen.To turn off safe mode, repeat step 1.Turn off a prompt for a third-party application connection1. On the home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Highlight a third-party application.4. Press the key > Edit Permissions > Prompt Exceptions. • To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow. Specify a protocol and, if necessary, the domain.• To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add Deny. Specify a protocol and, if necessary, the domain.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity339
5. Press the key > Save. Interaction permissions for third-party applicationsPermission DescriptionCross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone.Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.Media Specify whether third-party applications can access media files on your smartphone.Application Management Specify whether third-party applications can add or delete application modules or access module information such as an application name or version.Themes Specify whether your smartphone can use third-party applications as a source for customized themes.Input Simulation Specify whether third-party applications can simulate actions, such as pressing a key on your smartphone.Browser Filtering Specify whether third-party applications can register browser filters with the browser on your smartphone to add, change, or delete website content before it appears in your browser.Recording Specify whether third-party applications can take screen shots of your smartphone screen or use other applications on your smartphone to take pictures or recordings.Security Timer Reset Specify whether third-party applications can reset the duration that your smartphone remains unlocked after you stop using it.Display Information While Locked Specify whether third-party applications can display information while your smartphone is locked.Related informationSet permissions for a third-party application, 338 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity340
Data permissions for third-party applicationsPermission DescriptionEmail Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry smartphone.Organizer Data Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.Files Set whether third-party applications can access files that you store on your smartphone. For example, you can set whether third-party applications can access files that you transfer to your smartphone using Bluetooth technology or using the BlackBerry Desktop Software.Security Data Set whether third-party applications can access certificates or keys in the key store on your smartphone.Secure Element Set whether third-party applications can access confidential information, such as credit card numbers, coupons, loyalty cards, and public transit passes, that are stored on your smartphone's secure element. Depending on your smartphone model and wireless service provider, your smartphone might not use a secure element.Related informationSet permissions for a third-party application, 338 Troubleshooting: SecurityI forget my smartphone passwordIf you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity341
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.My smartphone prompts me to make an emergency call when I type a passwordIf your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access number, your smartphone might prompt you to make an emergency call when you type your smartphone password.To dismiss the prompt to make an emergency call, continue typing your smartphone password.Related informationSet or change your smartphone password, 312 I can't unlock my smartphone using my smart cardTry the following actions:• Verify that the correct smart card is inserted in the smart card reader.• Verify that the smart card is inserted in the smart card reader correctly.• Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.• If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.I can't download a certificate or PGP key from an LDAP-enabled serverTry the following actions:• Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more information, contact your administrator.• If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try using the default connection type.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity342
I forgot the PIN for Parental ControlsOnce a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone data.Related informationChange Parental Controls, 315 Turn off Parental Controls, 315 Delete smartphone data, third-party applications, or media card files, 314 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSecurity343
Service books and diagnostic reportsRun, view, send, or delete a diagnostic reportTo help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test. • To run a report, press the key > Run. • To view a diagnostic report, highlight a report. Press the key > View Report. • To send a diagnostic report, highlight a report. Press the key > Email Report or PIN Report. • To delete a diagnostic report or all diagnostic reports, highlight a report. Press the key > Delete or Delete All.Related informationI can't run or submit a diagnostic report, 345Accept, delete, or restore a service bookYour wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone.1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Service Book.3. Highlight a service book.4. Press the key. • To accept a service book, click Accept.• To delete a service book, click Delete.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesService books and diagnostic reports344
• To restore a service book, click Undelete.Set a default recipient for diagnostic reportsIf you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.1. On the home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test. 4. Press the key > Options.. 5. Type the contact information.6. Press the key > Save. Find your smartphone model number and version of the BlackBerry Device SoftwareDo one of the following:• On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.• If supported by your input language, in a message or memo, type myver followed by a space.I can't run or submit a diagnostic reportTry the following actions:•Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.• Verify that your BlackBerry smartphone is connected to the wireless network.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesService books and diagnostic reports345
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address.Related informationRun, view, send, or delete a diagnostic report, 344 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesService books and diagnostic reports346
SynchronizationHow to: SynchronizationAbout synchronization and reconciliationThe wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Reconcile email over the wireless network manuallyIf you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.1. On the home screen, click the Messages icon.2. Press the key> Reconcile Now.Turn on or turn off wireless email reconciliationYou can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry smartphone.1. On the home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSynchronization347
4. Select or clear the Wireless Reconcile checkbox.Delete email on your smartphone and in your email application on your computerYou can set the Delete On option for each email address that is associated with your BlackBerry smartphone.1. On the home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account.4. Change the Delete On field to Mailbox & Handheld.5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network.Related informationDelete a message, 97 Manage email reconciliation conflictsYou can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the email application on your computer.1. On the home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account.4. Change the On Conflicts field.5. Press the key > Save. Synchronize organizer data over the wireless networkBefore you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSynchronization348
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options. 2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization checkbox.4. Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.Related informationSome characters in calendar entries don't appear correctly after synchronization, 192 About synchronization conflicts, 183 Empty the deleted items folder on your computer from your smartphoneBefore you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.1. On the home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Purge Deleted Items. About backing up and restoring smartphone dataIf you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card.If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSynchronization349
Troubleshooting: SynchronizationEmail messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email messages manually.Organizer data isn't synchronizing over the wireless networkTry the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.• If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.Contact list field data isn't appearing on my computerYou can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.Related informationCreate a custom contact field, 195 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSynchronization350
Some characters in calendar entries don't appear correctly after synchronizationIf you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters.On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationAbout synchronization conflicts, 183 Synchronize organizer data over the wireless network, 183 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesSynchronization351
Accessibility optionsHow to: AccessibilityScreen accessibility optionsDisplay closed captions in videosYou can turn on closed captions so that text displays on the screen when you play video files that support closed captions.1. On the home screen, click the Media icon.2. Press the key > Media Options. 3. Select the Display Closed Captions checkbox.4. If necessary, change the Appearance field, Position field, and Font Scale field.5. Press the key > Save. Change the display font1. On the home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.4. Press the key > Save. Related informationUse grayscale or reverse contrast for the screen display, 233 Screen display, 230 Use grayscale or reverse contrast for the screen display1. On the home screen or in a folder, click the Options icon.2. Click Accessibility.• To use grayscale for the screen display, change the Color Contrast field to Greyscale.• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesAccessibility options352
3. Press the key > Save. BlackBerry Screen ReaderAbout the BlackBerry Screen ReaderThe BlackBerry Screen Reader is an application that provides audible output of the visual information displayed on a BlackBerry smartphone, allowing anyone to access and operate the smartphone without the use of sight.For more information about downloading and installing BlackBerry Screen Reader, visit www.blackberry.com/screenreader.Turn on or turn off the BlackBerry Screen Reader1. On the home screen, click BlackBerry Screen Reader.2. Select Active or Not Active drop-down list.3. Press the key > Save. Change the settings for the BlackBerry Screen ReaderYou can customize the BlackBerry Screen Reader to suit your needs and preferences.1. On the home screen, click BlackBerry Screen Reader.2. Select the settings you would like to apply.3. Press the key > Save. BlackBerry Screen Reader settingsSpeech settingsVolume Change the volume of the BlackBerry Screen Reader voice.Speed Change the speech rate of the BlackBerry Screen Reader. The slowest setting is 1, while the fastest is 10.Pitch Change the sound pitch of the BlackBerry Screen Reader voice. The lowest pitch is 1, while the highest is 10. Changing the pitch might make the BlackBerry Screen Reader easier to understand.Silent on Calls Prevent the BlackBerry Screen Reader from reading back information while you're on a call.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesAccessibility options353
Information settingsVerbosity Select the amount of information read back on a screen. Selecting High provides more information, while selecting Low provides less information. You might want to select the High setting when learning to use the smartphone and move to the Low setting as you become familiar with the smartphone.Keyboard Echo Select the amount of information read back when typing in a text field.• The None option doesn't read any speech back when typing on a text field.• The Characters option reads back only characters. The Words option reads back only words.• The Characters and words option reads back both characters and words.Punctuation Select the amount of punctuation symbols read back when typing. The settings are Off, Some, Most, or All.Other settingsAuto Start Start the BlackBerry Screen Reader automatically after a phone reset.Mute on Keypad Lock Mute the BlackBerry Screen Reader when the keypad is locked and prevent the application from reading the unlock information each time you press a key.Secret Editor Mode Controls whether passwords are read back as you type in the information. You can choose between Asterisks, Characters or None.Audible Notifications Play a sound when the smartphone switches from Command or Key Describer mode after pressing the right convenience key.• When Key Describer mode is on, you can discover the input and shortcut functions of each physical key upon pressing the keys.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesAccessibility options354
• When Command Mode is on, you can use the shortcut features that comes with the BlackBerry Screen Reader.Adjusting the display of home screen iconsYou can change the number of icons displayed on the home screen, so that between 1 to 4 columns are shown. While learning to use the smartphone, some users find the 1 Column setting easiest to use.Set the number of icons that appear on the home screen1. On the home screen or in a folder, click the Options icon.2. Click Accessibility.3. Change the Home Screen Grid Layout field.4. Press the key > Save. Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a sensitivity level of 20 the easiest to use.1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Trackpad Sensitivity.3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.4. Press the key > Save. Turn on or turn off Key Describer modeThe BlackBerry Screen Reader provides a feature called Key Describer mode, which helps you learn and remember the layout of the keyboard and keys on your BlackBerry smartphone.• To turn on Key Describer mode, press the right convenience key twice and press any button or key on your smartphone. The BlackBerry Screen Reader will echo the key pressed and help you create a map of the key layout from memory.• To turn off Key Describer mode, press the right convenience key again.The Key Describer mode will turn off automatically if you do not press any key within 10 seconds of turning it on.Shortcuts: BlackBerry Screen ReaderIn these shortcuts, the key references are to the numbered keys on the alphanumeric keyboard. To use the BlackBerry Screen Reader shortcuts, the application must be turned on. Depending on the typing input language that you are using, some shortcuts might not be available.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesAccessibility options355
Control the information read backRead your current screen Press the right convenience key and the * key.Read the incoming call screen when a call comes in Press the right convenience key.Read the current date and time Press the right convenience key and the 3 key.Read the number of missed calls and unread messages Press the right convenience key and the 6 key.Change the amount of punctuation symbols read back Press the right convenience key and the 7 key.Read status information, such as the battery level and signal level, and network coveragePress the right convenience key and the key.Read and spell the word under the cursor when editing text and reading textPress the right convenience key and the key.Read and spell the last word or phrase spoken for up to five itemsPress the right convenience key and the Space key. To scroll through the list, continue using the shortcut key.Change the keyboard echo settings Press the right convenience key and the 9 key.Read the contents of any of the following:• An open email's message body• Browser pages• Text messages or BBM bubble conversations ranging from the latest to the oldest in a conversationPress the right convenience key and the key.Change the speech optionsChange the pitch elevations of the BlackBerry Screen Reader voicePress the right convenience key and the 1 key to decrease the pitch or the 2 key to increase the pitch. You can continue pressing a key to alter the setting.Change the rate of speech Press the right convenience key and the 4 key to decrease the rate or the 5 key to increase the rate. You can continue pressing a key to alter the setting.Change the verbosity settings Press the right convenience key and the 8 key.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesAccessibility options356
Change the application optionsMute or take off of mute the BlackBerry Screen Reader during calls or when it interferes with conversation.Press the right convenience key and the 0 key.Go to the BlackBerry Screen Reader configuration screen Press the right convenience key and the # key.Increase or decrease the BlackBerry Screen Reader volume Press the right convenience key and then the Volume Up or Volume Down key on your smartphone. You can continue pressing a key to alter the setting.Tips: BlackBerry Screen ReaderUse the quick tips to help setup BlackBerry Screen Reader A series of quick tips will help guide you through the initial setup of the application. On the home screen, click Screen Reader > Quick Tips.Set the right convenience key for BlackBerry Screen Reader On the home screen or in a folder, click the Options icon. Click Device > Right Side Convenience Key Opens > Do Nothing. Press the key > Save.Restore the default settings Press the key > Restore default settings.Audio and phone accessibility optionsTurn on or turn off event soundsEvent sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.1. On the home screen or in a folder, click the Options icon.2. Click Accessibility.3. Change the Event Sounds field.4. Press the key > Save. Change how you answer calls with a headsetIf your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesAccessibility options357
1. From the home screen, press the key. 2. Press the key > Options > In-call Settings. • To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only).• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.3. Press the key > Save. Add or delete a contact alertYou can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.1. On the home screen, click your Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.3. In the Name field, type the name of the contact alert.4. In the Contacts field, type the name of the contact.5. Click a contact.6. Change the ring tone and alert information for calls and messages.7. Press the key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Related informationIcons for sound and alert profiles, 161 TTY supportDepending on your wireless service provider, this feature might not be supported.About TTY supportWhen you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your smartphone, visit www.shopblackberry.com.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesAccessibility options358
Turn on or turn off TTY support1. From the home screen, press the key. 2. Press the key > Options > TTY.3. Change the TTY field.4. Press the key > Save. A TTY indicator appears in the connections area at the top of the home screen.Related informationAbout TTY support, 78 Phone options, 76 Voice dialingPerform an action using a voice command1. On the home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice command.Related informationI can't make calls using a voice command, 83 Available voice commandsVoice command Description"Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands."Call <contact name> <phone number type>" Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number."Call extension <extension number>" Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesAccessibility options359
Voice command Description"Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number."Check signal strength" Say this voice command to check your wireless coverage level."Check network" Say this voice command to check the wireless network that your smartphone is connected to."Check battery" Say this voice command to check the battery power level."Repeat" Say this voice command to have the last voice prompt repeated to you."Cancel" Say this voice command to close the voice dialing application.Related informationSet options for dialing extensions, 72 Typing accessibility optionsChange or delete a Word Substitution entry1. On the home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.3. Highlight a Word Substitution entry.4. Press the key. • To change the Word Substitution entry, click Edit. Change the entry. Press the key > Save.• To delete the Word Substitution entry, click Delete.Type text using the predictive input methodWhen you are typing text, do any of the following: • To select the highlighted suggestion and start typing a new word, press the key on the keyboard.• To select the highlighted suggestion and continue typing, click the word.• To ignore the suggestions, keep typing.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesAccessibility options360
Change your typing styleYou can change how your BlackBerry smartphone recognizes what you type by selecting a typing style.1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Typing.3. For a keyboard, do one of the following:• To turn off all typing assistance, change the Style field to Direct.• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.4. Press the key > Save. Related informationI have no Advanced Style Options, 223 User GuideRIM Confidential and Proprietary Information - Approved Third PartiesAccessibility options361
CalculatorUse the calculatorOn the home screen or in the Applications folder, click the Calculator icon.• To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard.Convert a measurement1. On the home screen or in the Applications folder, click the Calculator icon.2. Type a number.3. Press the key. • To convert the number from imperial to metric, click To Metric.• To convert the number from metric to imperial, click From Metric.4. Click a conversion type.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesCalculator362
GlossarycertificateA BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certification authority signs the certificate to indicate that it is authentic and can be trusted. This may also be called a digital certificate.certification authorityA certification authority (CA) is a trusted third-party organization that verifies the information or identity of computers on a network and issues digital certificates.CRL serverA BlackBerry smartphone uses a certificate revocation list (CRL) server to check the most recently published revocation status of a certificate. Certification authorities publish certificate revocation lists on CRL servers.DSML-enabled serverA BlackBerry smartphone uses a Directory Service Markup Language (DSML) enabled server to search for and download certificates.IT policyAn IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry PlayBook tablets, the BlackBerry Desktop Software, and the BlackBerry Web Desktop Manager.LDAP-enabled serverA BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP keys.mass storage modeMass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer.personal certificateA personal certificate is a certificate that a certification authority assigns to a user.personal PGP keyA personal PGP key consists of a PGP public key and PGP private key.PINEach BlackBerry smartphone has a unique personal identification number (PIN). If you know a contact's PIN, you can use it to add them to your BlackBerry Messenger, or you can send them a PIN message. You can find your PIN by typing mypin in any text field.private keyBlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive. Private key information is not distributed publicly.public keyUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesGlossary363
BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.root certificateA root certificate is a self-signed certificate and usually belongs to a certification authority.tapA tap is a user interaction with a touch screen, using one finger to quickly touch the screen. Some interactions require the user to tap and briefly hold a finger on the screen. For example, to access your voicemail, tap and hold the 1 key in the phone app. A tap also describes the interaction between two NFC-enabled devices. For example, tap the back of your BlackBerry smartphone against a smart tag.touchA touch is a user interaction with a touch screen that is usually combined with another action, using one finger. For example, touch and drag, or touch and hold.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesGlossary364
Legal notice©2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet To Go, Slideshow To Go, and Word To Go are trademarks of DataViz, Inc. UMTS is a trademark of European Telecommunications Standard Institute. Gears and Google Mail are trademarks of Google Inc. GSM and Global System for Mobile Communications are trademarks of the GSM MOU Association. IBM, Groupon is a trademark of Groupon, Inc. Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of Oracle and/or its affiliates. Microsoft, Hotmail, Outlook, Windows Live, and Windows Media are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. RSA is a trademark of RSA Security. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPA are trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.Handwriting Recognition Engine (c) 1998-2010 is provided by HanWang Technology Co., Ltd. All Rights Reserved.Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software fails to protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copy protected content. Revocation does not affect unprotected content. When you download licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM to access their content. If you decline an upgrade, you will not be able to access content that requires the upgrade.Portions of the BlackBerry Device Software are copyright © 2007-2008 The FreeType Project ( www.freetype.org). All Rights Reserved.This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all.This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party websites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way.User GuideRIM Confidential and Proprietary Information - Approved Third PartiesLegal notice 365
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IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.BlackBerry Curve 93 smartphone model number: 5)(8: This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.Research In Motion Limited295 Phillip StreetWaterloo, ON N2L 3W8CanadaResearch In Motion UK Limited200 Bath RoadSlough, Berkshire SL1 3XEUnited KingdomPublished in CanadaUser GuideRIM Confidential and Proprietary Information - Approved Third PartiesLegal notice 369

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