BlackBerry RFE70UW GSM/EDGE 850/900/1800/1900, WCDMA/HSDPA Bands (FDD II, IV, V), BT, 802.11 (b/g/n), FM Receiver, GPS Wireless Handset User Manual Temp Confid

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Date Submitted	2012-08-30 00:00:00
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User Guide
RIM Confidential and Proprietary Information - Approved Third Parties
Calendar
Related information
Turn off your smartphone, 294
I can't schedule appointments that span multiple days, 192
I can't set some fields when scheduling appointments, 192
Delete an appointment, meeting, or alarm
1.
On the home screen, click the Calendar icon.
2.
Highlight an appointment, meeting, or alarm.
3.
Press the
key > Delete.
Respond to a meeting invitation
1.
In a meeting invitation, press the
key.
2.
Click Accept, Tentative, or Decline.
3.
If you declined a delegated meeting invitation, do one of the following:
4.
•
To decline the meeting, click Decline.
•
To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.
Do one of the following:
•
To send the response without adding comments, click Send Response.
• To add a comment to your response, click Add Comments. Type a comment. Press the
key > Send.
Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is
deleted from the email application on your computer.
View your calendar when responding to a meeting
In a meeting invitation, press the
key > View Calendar.
To return to the meeting invitation, press the
key.
Check availability of meeting participants
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
You can only check availability of meeting participants in your organization.
In a meeting or meeting invitation, below the list of meeting participants, click View Availability.
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•
Calendar
If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available
Time.
• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative),
key > Show Legend.
press the
Change the list of participants for a meeting
Before you begin: To perform this task, you must be the meeting organizer.
1.
In a meeting, in the Accepted or Declined field, highlight a contact.
2.
Press the
3.
Click Invite Attendee, Change Attendee, or Remove Attendee.
4.
Press the
key.
key > Save.
Forward a meeting invitation
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.
In a meeting or a meeting invitation, press the
key > Forward.
Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the
recipient's response.
Delegate a meeting invitation
Before you begin: To perform this task, you must be using IBM Lotus Notes and your email account must be associated
with a BlackBerry Enterprise Server that supports this feature.
If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You
might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
1.
In a meeting invitation, press the
2.
Click a contact.
•
key > Delegate.
To send the response without adding comments, click Send Response.
• To add a comment to your response, click Add Comments. Type a comment. Press the
key > Send.
Send an email to a meeting organizer or to all meeting participants
In a meeting, meeting invitation, or meeting response, press the
key, and do one of the following:
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•
To email the meeting organizer, click Email Organizer.
•
To emaill all meeting participants, including the organizer, click Email All Attendees.
Calendar
Calendar options
Change how the calendar is displayed
1.
On the home screen, click the Calendar icon.
2.
Press the
3.
key > Options > Calendar Display and Actions.
•
To change the default view, change the Initial View field.
•
To change the start and end time for days, change the Start Of Day field and End Of Day fields.
•
To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.
•
To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.
Press the
key > Save.
Change options for reminders
1.
On the home screen, click the Calendar icon.
2.
Press the
3.
key > Options > Calendar Display and Actions.
•
To change the snooze time for reminders, change the Snooze field.
•
To change the default reminder time for calendar entries, change the Default Reminder field.
Press the
key > Save.
Related information
Turn off your smartphone, 294
Change options for multiple calendars
1.
On the home screen, click the Calendar icon.
2.
Press the
3.
Click a calendar.
4.
188
key > Options.
•
To change the color that is used for appointments from the calendar, change the Appointment Color field.
•
To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.
Press the
key > Save.
User Guide
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Calendar
Change the default calendar
Changing the default calendar changes the email address that meeting invites are sent from.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Advanced System Settings > Default Services.
3.
Change the Calendar (CICAL) field.
4.
Press the
key > Save.
Change how long your smartphone stores calendar entries
1.
On the home screen, click the Calendar icon.
2.
Press the
3.
Change the Keep Appointments field.
4.
Press the
key > Options > Calendar Display and Actions.
key > Save.
Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set.
Show tasks in the calendar
1.
On the home screen, click the Calendar icon.
2.
Press the
3.
Select the Show Tasks checkbox.
4.
Press the
key > Options > Calendar Display and Actions.
key > Save.
Conference call meetings
About conference calls
You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing
service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on
your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter
the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they
don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number,
you can create a conference call by calling other contacts and joining the calls together.
Related information
Conference call meetings, 189
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Calendar
Create a conference call meeting from your smartphone
Before you begin: To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can
create a conference call meeting on behalf of another person from your computer.
1.
In a meeting, select the Conference call checkbox.
2.
Type the information for the conference call.
3.
Press the
key > Save.
Create a conference call meeting from your computer
Before you begin: To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the
meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the
email application on your computer.
You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the
conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with
the Join Now option, if their smartphone supports this feature.
1.
In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number.
Do not include spaces.
2.
Type a lowercase x. Do not include spaces before or after the x.
3.
Type the participant access code. Type a space after the participant access code.
4.
Type CCM: and the moderator conference call bridge number. Do not include spaces.
5.
Type a lowercase x. Do not include spaces before or after the x.
6.
Type the moderator access code. Type a space after the moderator access code.
Example
If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator
access code is 55555#, and the participant access code is 55551#, type CCP:18005555555x55555#
CCM:18005555555x55551#, followed by a space.
Enter a conference call meeting
Do one of the following:
•
In a meeting notification, click Join Now.
• In the calendar, highlight the meeting. Press the
key > Join Now.
Related information
I can't enter a conference call with the Join Now option, 192
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Calendar
Save your conference call information
You can save your conference call information so that it is added to the conference call fields automatically when you
create a conference call meeting from your BlackBerry smartphone.
1.
On the home screen, click the Calendar icon.
2.
Press the
3.
Type your conference call information.
4.
Press the
key > Options > Conference Calling.
key > Save.
Tips: Calendar
Calendar shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
For shortcuts to work in Day view, press the
Quick Entry check box.
key > Options. Click Calendar Display and Actions. Clear the Enable
Schedule an appointment
Press C
Change to Agenda view
Press A
Change to Day view
Press D
Change to Week view
Press W
Change to Month view
Press M
Move to the next week, month, or day in Agenda view
Press the
Move to the previous week, month, or day in Agenda view
Press the
Move to the current date
Press T
Move to a specific date
Press G
key.
key and the
key.
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Calendar
Troubleshooting: Calendar
I can't schedule appointments that span multiple days
If you use IBM Lotus Notes, you can't schedule appointments that span multiple days.
I can't set some fields when scheduling appointments
If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private
checkbox when you change a recurring appointment or meeting.
Some characters in calendar entries don't appear
correctly after synchronization
If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on
your computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
About synchronization conflicts, 183
Synchronize organizer data over the wireless network, 183
I can't enter a conference call with the Join Now
option
The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry
smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information
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Calendar
correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join
Now option.
Try the following actions:
•
•
If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click the
conference call bridge number and access code that appear in either the Location field or the Notes section.
If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits
key. Press the
key > Options > Smart
before dialing an extension. From the home screen, press the
Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value or
to My Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with
the Join Now option again.
Related information
Enter a conference call meeting, 190
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Contacts
Contacts
How to: Contacts
Contact basics
Add a contact
Do one of the following:
• To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen,
click New Contact. Type the contact information. Press the
key > Save.
• To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press
the
key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the
key >
Save.
Related information
Add a contact to your SIM card, 194
Add a contact to your SIM card
1.
In the contact list, press the
2.
Press the
3.
Type the contact information.
4.
Press the
key > SIM Phone Book.
key > New.
key > Save.
Related information
Add a contact, 194
Copy contacts to and from SIM card
The Copy All feature can be used to copy contacts from your SIM card to your contacts list. A helpful feature when you are
setting up a new device. You can also copy contacts from your contacts list to your SIM card, but they must be copied
individually to ensure storage availability. Depending on your wireless service provider, your BlackBerry smartphone might
not use a SIM card.
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Contacts
Do one of the following:
• To copy contacts from your SIM card to your contact list, in the contact list, press the
Press the
key > Copy All To Contacts.
•
key > SIM Phone Book.
To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone
number .
• Press the
key > Copy to SIM Phone Book. Press the
key > Save.
Create a custom contact field
Custom contact fields can store information that you want to remember about a contact, for example, you might want to
add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears
for all your contacts.
1.
When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.
2.
Click a field.
3.
To change the name of the field, place the cursor in the field. Press the
4.
Type a name for the field. Press the
5.
Type the information that you want to add to the custom field.
6.
Press the
key > Change Field Name.
key on the keyboard.
key > Save.
You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your
computer. For more information about synchronizing contact fields, see the Help in the BlackBerry Desktop Software.
Add a pause or a wait to a phone number
Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number.
After dialing the main phone number, your BlackBerry smartphone either pauses before dialing the additional numbers
(pause) or prompts you to type them (wait).
1.
After you type the main part of a phone number in a phone number field, press the
2.
Click Add Pause or Add Wait.
3.
Type the additional numbers.
4.
Press the
key.
key > Save.
Change or delete a contact
Do one of the following:
• To change a contact, on the home screen, click the Contacts icon. Highlight a contact. Press the
Change the contact information. Press the
key > Save.
key > Edit.
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Contacts
• To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar
key > Add to Contacts > Add to Existing
entry, highlight the information you want to add to a contact. Press the
Contact. Click a contact. If necessary, add contact information. Press the
key > Save.
• To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the
key > Delete.
Change or delete a SIM card contact
1.
On the home screen, click the Contacts icon.
2.
Press the
3.
Highlight a contact.
key > SIM Phone Book.
• To change a SIM card contact, press the
> Save.
• To delete a SIM card contact, press the
• To delete all SIM card contacts, press the
key > Edit. Change the contact information. Press the
key
key > Delete.
key > Delete All.
Search for a contact
You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might
also be able to search for contacts in your organization's contact list.
1.
On the home screen, click the Contacts icon.
•
To search for a contact in your contact list, type all or part of a contact's name.
•
To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's
name. Click OK.
2.
Highlight a contact.
3.
Press the
key.
•
To view information for a contact, click View.
•
To add a contact from your organization's contact list to your contact list, click Add to Contacts.
•
To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.
•
To view the next 20 matches in your organization's contact list, click Get More Results.
•
To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.
•
To delete the search results after you have searched your organization's contact list, click Delete Lookup.
•
To start a new search when you are searching your organization's contact list, click Lookup.
Related information
Change how contact names appear in Remote Lookup results, 203
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Contacts
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1.
When you are composing a message, press the
2.
Find and highlight a contact.
3.
Press the
key > Attach > Contact.
key > Continue.
Related information
I can't attach a file to a text message, 130
Add a contact picture for caller ID
1.
On the home screen, click the Contacts icon.
2.
Highlight a contact.
3.
Press the
key > Edit.
4.
Press the
key > Add Picture.
5.
Find, highlight, and click a picture.
6.
If necessary, move the crop box to the portion of the picture that you want to use.
7.
Press the
key > Crop & Save.
8.
Press the
key > Save.
Related information
My contact pictures keep changing, 204
Change or delete a contact picture
1.
On the home screen, click the Contacts icon.
2.
Highlight a contact.
3.
Press the
4.
Highlight the contact picture.
key > Edit.
• To change the contact picture, press the
> Select Picture.
• To delete the contact picture, press the
5.
Press the
key > Replace Picture. Highlight a picture. Press the
key
> Delete Picture.
key > Save.
Related information
My contact pictures keep changing, 204
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Contacts
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos
that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus
Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes
with the task in Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one
application are made in all applications.
Categorize a contact, task, or memo
1.
When you are creating or changing a contact, task, or memo, press the
2.
Select the checkbox beside a category.
3.
Press the
key > Categories.
key > Save.
To remove a category from a contact, task, or memo, clear the checkbox beside the category.
Create a category for contacts, tasks, or memos
You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
1.
On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
2.
Press the
key > Filter.
3.
Press the
key > New.
4.
Type a name for the category.
5.
Press the
key on the keyboard.
To delete a category, highlight the category. Press the
key > Delete.
Synchronizing contacts
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
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Contacts
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or
email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry
Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1.
In the Contacts application, Calendar application, Tasks application, or MemoPad, press the
2.
If necessary, click a calendar or contact list.
3.
Select the Wireless Synchronization checkbox.
4.
Press the
key > Options.
key > Save.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.
For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 192
About synchronization conflicts, 183
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using
the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
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Contacts
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone
and in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your
smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 192
Synchronize organizer data over the wireless network, 183
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of
the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the BlackBerry Desktop Software.
Personal distribution lists
Create a personal distribution list
You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal
distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer.
1.
On the home screen, click the Contacts icon.
2.
Press the
3.
Type a name for the personal distribution list.
key > New Group.
key > Add Member.
4.
Press the
5.
Click a contact.
6.
To add another contact, repeat steps 4 to 5.
7.
Press the
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Contacts
Change or delete a personal distribution list
1.
On the home screen, click the Contacts icon.
2.
Highlight a personal distribution list.
3.
Press the
key.
• To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or
Delete Member. Press the
key > Save Group.
•
To delete a personal distribution list, click Delete Group > Delete.
Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.
Multiple contact lists
About multiple contact lists
If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email
account on your smartphone. For example, if your smartphone is associated with a work email account and a personal
email account, you might be able to view your work contact list and your personal contact list on your smartphone. For
more information, contact your wireless service provider.
View a different contact list
1.
On the home screen, click the Contacts icon.
2.
Press the
3.
Click a contact list.
key > Select Contacts.
Change the default contact list
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Advanced System Settings > Default Services.
3.
Change the Contact List (SYNC) field.
4.
Press the
key > Save.
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Contacts
Contact list options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos,
or passwords.
1.
On the home screen, click the application icon for an application that prompts you before you delete items.
2.
Press the
3.
If necessary, click General Options.
4.
Clear the Confirm Delete checkbox.
5.
Press the
key > Options.
key > Save.
Change the display options for contacts
You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Input > Language.
3.
Change the Global Name Display field.
4.
Press the
key > Save.
View the number of contacts stored on your smartphone
1.
On the home screen, click the Contacts icon.
2.
Press the
3.
Click a contact list.
key > Options.
The Number of Entries field displays the number of contacts that are stored in the contact list.
Sort contacts or tasks
1.
On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.
2.
Press the
3.
If necessary, click General Options.
4.
Change the Sort By field.
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5.
Press the
Contacts
key > Save.
Change how contact names appear in Remote Lookup results
By default, when you search for a contact in your organization's contact list, the contact's display name will appear in the
search results. You can choose to display a contact's first and last names instead.
1.
On the home screen, click the Contacts icon.
2.
Press the
3.
Click Contact Display and Actions.
4.
Clear the Show Display Name checkbox.
5.
Press the
key > Options.
key > Save.
Store SIM card contacts on your wireless service provider's contact
backup server
Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on
your wireless service provider's contact backup server. For more information, contact your wireless service provider.
Replace or merge contacts on your wireless service provider's contact
backup server
To perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have
backed up your SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM
card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts
that you have backed up on your wireless service provider's contact backup server.
1.
Insert a new SIM card into your smartphone or switch your SIM card.
2.
On the home screen, click the Contacts icon.
3.
When prompted to sign up for contact backup service, select Yes.
4.
•
To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contact
backup server, click Delete.
•
To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contact
backup server, click Do Not Delete.
Click Next.
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Contacts
Troubleshooting: Contacts
Contact list field data isn't appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.
For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and
synchronize it with the email application on your computer, because the birthday field is a date field in the email
application on your computer.
Related information
Create a custom contact field, 195
My contact pictures keep changing
The contact pictures in applications (for example, in the contacts application), might change if you set more than one
application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your
contact pictures are being replaced by other applications, you might experience increased data charges.
To stop contact pictures from changing, you must change the options in each application that is replacing your contact
pictures.
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Clock
Clock
How to: Clock
Set the date and time
1.
On the home screen or in the Applications folder, click the Clock icon.
2.
Press the
3.
4.
key > Set Time.
•
To get the date and time from the wireless network automatically, change the Update Time field to Automatic.
Note that you must be connected to the wireless network.
•
To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field.
Change the time or date. Click OK.
Do any of the following:
•
To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time
Zone field to Prompt.
•
To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto
Update Time Zone field to On.
Press the
key > Save.
Related information
The time on my smartphone isn't correct, 209
Display a second time zone on the clock
You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in
your current location and the time in your home time zone.
1.
On the home screen or in the Applications folder, click the Clock icon.
2.
Press the
3.
Change the Home Time Zone field.
4.
Press the
key > Options.
key > Save.
Related information
The time on my smartphone isn't correct, 209
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Change the clock face
You can set a different clock face for the clock, stopwatch and timer.
1.
On the home screen or in the Applications folder, click the Clock icon.
2.
Press the
3.
Change the Clock Face field, Stopwatch Face field or Timer Face field.
4.
Press the
key > Options.
key > Save.
Change what appears on the screen when your
smartphone is charging
1.
On the home screen or in the Applications folder, click the Clock icon.
2.
Press the
3.
Change the When Charging field.
key > Options.
4.
Press the
key > Save.
Turn on the alarm
1.
On the home screen or in the Applications folder, click the Clock icon.
2.
Press the
3.
On the trackpad, slide your finger up or down to highlight On or Weekdays.
4.
Click the trackpad.
key > Set Alarm.
At the top of the home screen, a clock indicator appears.
To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar
application.
Related information
Turn off your smartphone, 294
Set an alarm in the calendar, 185
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Clock
Silence the alarm
•
If snooze is not turned on, click Dismiss.
•
If snooze is turned on, click Snooze.
Change alarm notification options
1.
On the home screen or in the Applications folder, click the Clock icon.
2.
Press the
3.
In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
4.
Press the
key > Options.
key > Save.
Set options for bedside clock mode
You can set which sounds or notifications are turned off when bedside clock mode is on.
1.
On the home screen or in the Applications folder, click the Clock icon.
2.
Press the
3.
In the Bedside Mode section, do any of the following:
4.
key > Options.
•
To turn off the flashing LED notification, select the Disable LED checkbox.
•
To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone
calls or messages, select the Disable Radio checkbox.
•
To dim the screen, select the Dim Screen checkbox.
•
To use a different sound profile, change the Sound Profile field.
Press the
key > Save.
Turn on bedside clock mode
You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or
messages.
1.
On the home screen or in the Applications folder, click the Clock icon.
2.
Press the
key > Enter Bedside Mode.
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To turn off bedside clock mode, press the
key.
Use the stopwatch
1.
On the home screen or in the Applications folder, click the Clock icon.
2.
Press the
3.
Click the start/stop icon.
key > Stopwatch.
•
To record lap times, click the lap icon.
•
To stop timing, click the start/stop icon again.
• To send the results in a message, press the
key > Send Results. Click a message type.
Use the timer
1.
On the home screen or in the Applications folder, click the Clock icon.
2.
Press the
key > Timer.
3.
Press the
key > Set Timer.
4.
Set the time.
5.
Click OK.
•
To start or stop the timer, click the start/stop icon.
•
To reset the timer, click the reset icon.
The timer continues to count down after you exit the Clock application.
Change timer notification options
1.
On the home screen or in the Applications folder, click the Clock icon.
2.
Press the
3.
In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.
4.
Press the
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key > Save.
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Clock
Troubleshooting: Clock
The time on my smartphone isn't correct
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the
key > Set Time.
3. Try one of the following actions:
•
If the Update Time field is set to Automatic, press the
•
If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.
•
If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone,
you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press
the
key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include
data services (such as email messages or browser service). If your email account uses a BlackBerry Enterprise
Server, you might not be able update your time zone data. For more information, contact your administrator.
key > Update Time.
Related information
Display a second time zone on the clock, 205
Set the date and time, 205
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Tasks and memos
Tasks and memos
Create a task or memo
You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the
calendar.
1.
On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.
• To create a task in the Calendar application, press the
details, such as the due date and recurrence.
2.
key > New Task. Type the task title and fill in the
•
To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due
date and recurrence.
•
To create a memo, click New Memo. Type a title and the memo.
Press the
key > Save.
Send a task or memo
1.
On the home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
2.
Highlight a task or memo.
3.
Press the
4.
Click a message type.
key > Forward As.
Change or delete a task or memo
On the home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
• To change the task or memo, click it. Change the task or memo information. Press the
• To delete the task or memo, highlight it. Press the
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Tasks and memos
Change the status of a task
1.
On the home screen or in the Applications folder, click the Tasks icon.
2.
Highlight a task.
3.
Press the
•
key.
To mark the task as complete, click Mark Completed.
• To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the
Save.
key >
Hide completed tasks
1.
On the home screen or in the Applications folder, click the Tasks icon.
2.
Press the
key > Hide Completed.
Show tasks in the calendar
1.
On the home screen, click the Calendar icon.
2.
Press the
3.
Select the Show Tasks checkbox.
4.
Press the
key > Options > Calendar Display and Actions.
key > Save.
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Tasks and memos
Synchronizing tasks and memos
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or
email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry
Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1.
In the Contacts application, Calendar application, Tasks application, or MemoPad, press the
2.
If necessary, click a calendar or contact list.
3.
Select the Wireless Synchronization checkbox.
4.
Press the
key > Options.
key > Save.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.
For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 192
About synchronization conflicts, 183
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Tasks and memos
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using
the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone
and in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your
smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 192
Synchronize organizer data over the wireless network, 183
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of
the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the BlackBerry Desktop Software.
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Tasks and memos
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos
that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus
Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes
with the task in Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one
application are made in all applications.
Categorize a contact, task, or memo
1.
When you are creating or changing a contact, task, or memo, press the
2.
Select the checkbox beside a category.
3.
Press the
key > Categories.
key > Save.
To remove a category from a contact, task, or memo, clear the checkbox beside the category.
Create a category for contacts, tasks, or
memos
You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
1.
On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
2.
Press the
key > Filter.
3.
Press the
key > New.
4.
Type a name for the category.
5.
Press the
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To delete a category, highlight the category. Press the
Tasks and memos
key > Delete.
Turn off the prompt that appears before
you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos,
or passwords.
1.
On the home screen, click the application icon for an application that prompts you before you delete items.
2.
Press the
3.
If necessary, click General Options.
4.
Clear the Confirm Delete checkbox.
5.
Press the
key > Options.
key > Save.
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Typing
Typing
How to: Typing
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock)
Multi-tap mode
NUM lock (number lock)
Current input language
Alt mode
Typing basics
Copy and paste at a glance
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Typing
Highlight, cut, copy, or paste text
1.
Press and hold the
key.
•
To highlight text character by character, on the trackpad, slide your finger left or right.
•
To highlight text line by line, on the trackpad, slide your finger up or down.
2.
Press the
3.
Click Cut or Copy.
4.
Place the cursor where you want to insert the cut or copied text.
5.
Press the
key.
key > Paste.
Type a symbol
Press the
key. Type the letter that appears below the symbol.
Type a special character or letter with an accent
Press and hold a letter key on the keyboard and, on the trackpad, slide your finger left or right until the special character or
the letter with an accent appears.
Clear text from a field
In a field that you typed text into, press the
key > Clear Field.
Typing input methods
About typing input methods
The typing input method that you use determines how you type. For example, if you're using the predictive input method,
your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.
The language that you're typing in determines the typing input methods that are available. If you're typing in a language
that has multiple typing input methods, you can switch between typing input methods when you're typing. When you're
typing in certain fields such as password fields, your smartphone might automatically switch your typing input method.
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Typing
Change options for typing input methods
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Typing.
3.
For a keyboard, click Advanced Style Options.
4.
Change the options.
5.
Press the
key > Save.
Change your typing style
You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Typing.
3.
For a keyboard, do one of the following:
4.
•
To turn off all typing assistance, change the Style field to Direct.
•
To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.
Press the
key > Save.
Related information
I have no Advanced Style Options, 223
Type text using the predictive input method
When you are typing text, do any of the following:
• To select the highlighted suggestion and start typing a new word, press the
•
To select the highlighted suggestion and continue typing, click the word.
•
To ignore the suggestions, keep typing.
key on the keyboard.
Find more information about typing in other languages
You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online.
Visit www.blackberry.com/go/docs and search for the Typing Guide in your language.
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Typing
Turn on or turn off trackpad sounds
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Trackpad Sensitivity.
3.
Select or clear the Audible Roll checkbox.
4.
Press the
key > Save.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity
level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a
sensitivity level of 20 the easiest to use.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Trackpad Sensitivity.
3.
Change the Horizontal Sensitivity field and Vertical Sensitivity field.
4.
Press the
key > Save.
Set the cursor speed
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Keyboard.
3.
Change the Key Rate field.
4.
Press the
key > Save.
Custom dictionary
Add, change, or delete a word in the custom dictionary
You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check
spelling.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Custom Dictionary.
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• To add a word to the custom dictionary, press the
key on the keyboard.
• To change a word in the custom dictionary, press the
the keyboard.
Typing
key > New. Type a word or letter combination. Press the
key > Edit. Change the word. Press the
• To delete a word from the custom dictionary, highlight the word. Press the
key on
key > Delete.
Stop adding items automatically to the custom dictionary
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Typing.
3.
For a keyboard, click Advanced Style Options.
4.
Clear the Typing checkbox.
5.
Clear the Names checkbox.
6.
Change the Email field to Off.
7.
Press the
key > Save.
Word substitution
Depending on the display language that you use, this feature might not be supported.
About word substitution
Word substitution is designed to replace specific text that you type with preloaded word substitution entries. If you type text
that can be replaced with a word substitution entry, the text changes after you press the Space key.
Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word
substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for
abbreviations. For example, you might create a word substitution entry that replaces ttyl with talk to you later.
Related information
Change or delete a word substitution entry, 221
Create a word substitution entry, 221
Undo a word substitution change
If the word substitution feature changes a word that you don't want to change, you can undo the change.
When you're typing, press the
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Typing
Create a word substitution entry
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Word Substitution.
3.
Press the
4.
In the Replace field, type the text to replace.
5.
In the With field, do one of the following:
•
key > New.
Type replacement text.
• To insert a macro (for example, the current date or time), press the
6.
key > Insert Macro.
Do one of the following:
•
To capitalize the entry exactly as you typed it, change the Using field to Specified Case.
•
To capitalize the entry according to the context, change the Using field to SmartCase.
7.
In the Language field, change the language.
8.
Press the
key > Save.
Change or delete a word substitution entry
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Word Substitution.
3.
Highlight a word substitution entry.
4.
Press the
key.
• To change the word substitution entry, click Edit. Change the entry. Press the
•
key > Save.
To delete the word substitution entry, click Delete.
Turn off word substitution
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Typing.
3.
For a keyboard, click Advanced Style Options.
4.
Clear the Spelling checkbox.
5.
Press the
key > Save.
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Typing
Spelling checker
You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English,
French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish,
Swedish, or Turkish.
Stop displaying spelling suggestions in the list that appears when you
type
By default, if you start typing a letter combination that your BlackBerry smartphone doesn't recognize, spelling
suggestions, when available, appear in bold in the list that appears when you type.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Typing.
3.
For a keyboard, click Advanced Style Options.
4.
Clear the Spelling checkbox.
5.
Press the
key > Save.
Change options for checking spelling
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you
might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone
to check spelling automatically before you send an email.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Spell Check.
3.
Change one or more options.
4.
Press the
key > Save.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
key > Check Spelling.
1.
Press the
2.
Do any of the following:
•
To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the
key.
• To ignore all instances of the suggested spelling, press the
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• To add the word to the custom dictionary, press the
• To stop checking spelling, press the
Typing
key > Add To Dictionary.
key > Cancel Spell Check.
Related information
I can't check spelling, 223
Troubleshooting: Typing
I can't check spelling
You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan,
Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese,
Romanian, Russian, Spanish, Swedish, and Turkish.
I have no Advanced Style Options
If you changed your smartphone typing style to Direct, Advanced Style Options isn't available.
If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes
available again.
Related information
Change your typing style, 218
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Keyboard
Keyboard
How to: Keyboard
Assign an application to a convenience key
Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme,
you might not be able to change the application that is assigned to a convenience key.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Convenience Key.
3.
Change the Right Side Convenience Key Opens field or Left Side Convenience Key Opens field.
4.
Press the
key > Save.
Change the default currency symbol
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Keyboard.
3.
Change the Currency Key field.
4.
Press the
key > Save.
Set the cursor speed
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Keyboard.
3.
Change the Key Rate field.
4.
Press the
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Keyboard
Turn on key tones
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Keyboard.
3.
Select the Key Tone checkbox.
4.
Press the
key > Save.
Turn on or turn off trackpad sounds
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Trackpad Sensitivity.
3.
Select or clear the Audible Roll checkbox.
4.
Press the
key > Save.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity
level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a
sensitivity level of 20 the easiest to use.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Trackpad Sensitivity.
3.
Change the Horizontal Sensitivity field and Vertical Sensitivity field.
4.
Press the
key > Save.
Troubleshooting: Keyboard
No application opens when I press a Convenience key
Try the following:
•
•
If you haven't done so, assign an application to the key.
Verify that you didn't delete the application that you assigned to the key.
Related information
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Language
Language
How to: Language
About typing input languages
You can set a typing input language to use when you type. The typing input language can be different from the display
language. For example, you might use your BlackBerry smartphone in French, but type messages in English.
When you set a typing input language, Word Substitution and other typing options change to the selected language.
Add a language to your smartphone
You can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To
download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the
appropriate option for your computer.
Connect your smartphone to your computer and open the BlackBerry Desktop Software
For more information about adding typing input and display languages, see the Help in the BlackBerry Desktop Software.
Related information
I can't find a display language on my smartphone, 229
Delete a language from your smartphone
You can delete typing input or display languages that you don't use to increase the amount of storage space available on
your BlackBerry smartphone.
1.
On the home screen, click the Setup icon.
2.
Click Languages and Input Methods.
3.
Under Manage Languages and Input Methods, select the languages you want to keep.
4.
Click Update.
Any languages that you don't select are deleted from your smartphone.
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Language
Change an input or display language
Before you begin: In order to change an input or display language, the language must already be installed on your
BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it
using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software .
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Language.
3.
For each field, in the drop-down list, click the language you want to use.
4.
Press the
key > Save.
Use a shortcut for switching typing input languages
When you use a shortcut to switch languages, your smartphone allows you to switch between the languages that you have
set in the Input Language field.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Language.
3.
• To switch the typing input language by holding the
Keys field to Alt-Enter.
key and pressing the
• To switch the typing input language by holding the
Shortcut Keys field to Shift-Space.
key and pressing the
Press the
key, change the Shortcut
key, change the
key > Save.
To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None.
Change which languages appear when you switch
input languages
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Language.
3.
Beside Input Language, click Manage.
4.
Select or clear the checkbox beside a language.
5.
Click Save.
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Language
Troubleshooting: Language
Some characters don't appear correctly on my
smartphone
The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might
not support the characters. For more information, contact your wireless service provider or administrator.
I can't find a display language on my smartphone
If you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a
language to your smartphone, you can use the BlackBerry Desktop Software.
Related information
Add a language to your smartphone, 227
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Screen display
Screen display
How to: Screen display
Use a picture as your smartphone wallpaper
1.
On the home screen, click the Media icon > Pictures icon.
2.
Browse to a picture.
3.
Press the
key > Set As Wallpaper.
Related information
My display changed, 234
Set options for backlighting
1.
On the home screen or in a folder, click the Options icon.
2.
Click Display > Screen Display.
3.
Do any of the following:
4.
•
To change the brightness of the backlight for the screen, change the Backlight Brightness field.
•
To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone,
change the Backlight Timeout field.
•
To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight checkbox.
Press the
key > Save.
Related information
The screen turns off, 43
Change the display font
1.
On the home screen or in a folder, click the Options icon.
2.
Click Display > Screen Display.
3.
Change the font fields.
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4.
Press the
Screen display
key > Save.
Related information
Use grayscale or reverse contrast for the screen display, 233
Screen display, 230
Organizing applications on the Home screen
About organizing application icons
Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application
icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting
Show All Icons from the Home screen menu.
You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete
folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.
You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry
Device Software updates.
On the home screen or in a folder, do any of the following:
•
To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the
key > Hide Icon. If the icon appears in other panels,
you can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the
key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the
• To hide the
the
key > Unhide Icon.
icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press
key > Hide.
• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates.
Press the
key > Show All.
Related information
My display changed, 234
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Screen display
Move an application icon
1.
On the Home screen or in an application folder, highlight an application icon.
2.
Press the
key.
•
To move the application icon to a different location on the Home screen, click Move. Click the new location.
•
To move the application icon into an application folder, click Move To Folder. Click an application folder.
•
To move the application icon out of an application folder, click Move To Folder. Click Home or an application
folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1.
On the home screen, press the
2.
Change the Downloads Folder field.
3.
Press the
key > Options.
key > Save.
Add, rename, or delete a folder on the home screen
On the home screen, do one of the following:
• To add a folder, press the
key > Add Folder. Type a name for the folder. Click Add.
• To rename a folder, highlight a folder. Press the
• To delete a folder, highlight a folder. Press the
key > Edit Folder. Type a name for the folder. Click Save.
key > Delete.
Add a message that appears when your smartphone is
locked
1.
On the home screen or in a folder, click the Options icon.
2.
Click Display > Message on Lock Screen.
3.
Type the text that you want to appear on the screen when your smartphone is locked.
4.
Press the
key > Save.
Related information
Lock or unlock your smartphone, 32
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Screen display
Turn on flashing LED notification for wireless coverage
You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Display > Screen Display.
3.
Select the LED Coverage Indicator checkbox.
4.
Press the
key > Save.
When your smartphone is connected to the wireless network, the LED flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.
Use grayscale or reverse contrast for the screen
display
1.
On the home screen or in a folder, click the Options icon.
2.
Click Accessibility.
3.
•
To use grayscale for the screen display, change the Color Contrast field to Greyscale.
•
To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
Press the
key > Save.
Themes
About themes
Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that
changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your
smartphone. You might also be able to download themes from the BlackBerry App World.
Change themes
1.
On the home screen or in a folder, click the Options icon.
2.
Click Display > Screen Display.
3.
In the Theme section, click a theme.
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4.
Screen display
Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed, 234
Troubleshooting: Screen display
My display changed
Depending on your theme, display options such as icons, fonts, and your home screen background might change when you
switch themes.
No application opens when I press a Convenience key
Try the following:
•
•
If you haven't done so, assign an application to the key.
Verify that you didn't delete the application that you assigned to the key.
Related information
Assign an application to a convenience key, 224
The screen turns off
When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You
can change the length of time that the backlight stays on when you aren't touching your smartphone.
To turn on the screen, click the trackpad or press a key.
Related information
Set options for backlighting, 230
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GPS technology
GPS technology
Depending on your wireless service provider, this feature might not be supported.
How to: GPS technology
Depending on your wireless service provider, this feature might not be supported.
Turn off location aiding or location data
Location aiding and location data, if available for your BlackBerry smartphone, improve the performance of GPS
technology, but because these features use the wireless network, your data service charges might be increased. To avoid
these charges, you can turn off location aiding or location data, but it might take longer for your smartphone to get your
GPS location. For more information about data service charges, contact your wireless service provider.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Location Settings.
3.
•
To turn off location aiding, in the Location Aiding section, change the Setting field to Disabled.
•
To turn off location aiding while roaming, in the Location Aiding section, change the Setting field to Disabled
While Roaming.
•
To turn off location data, in the Location Data section, change the Setting field to Disabled.
•
To turn off location data while roaming, in the Location Data section, change the Setting field to Disabled While
Roaming.
Press the
key > Save.
Turn on GPS technology
Before you begin: Depending on your BlackBerry smartphone model and wireless network, this feature might not be
supported.
Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Location Settings.
3.
Change the Location Services field to Location On.
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4.
Press the
GPS technology
key > Save.
To turn off GPS technology, change the Location Services field to Location Off.
Set the GPS receiver that you use to track your
movement
Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry
smartphone with a Bluetooth enabled GPS receiver.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Location Settings.
3.
Change the GPS Data Source field.
4.
Press the
key > Save.
Prevent others from tracking your location
If your email account uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your
BlackBerry smartphone. For more information, contact your administrator.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Location Settings.
3.
Change the Location Services field to Location Off.
4.
Press the
key > Save.
Get your GPS location
Before you begin: Depending on your wireless service provider and wireless network, this feature might not be supported.
Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to
perform this task.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Location Settings.
3.
Press the
key > Refresh Location.
The longitude and latitude coordinates for your current location appear.
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GPS technology
Troubleshooting: GPS technology
Depending on your wireless service provider, this feature might not be supported.
I can't use GPS technology
Depending on your wireless service provider, this feature might not be supported.
If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors,
move close to a window.
If you paired your smartphone with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is
turned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS
location.
If your email account is associated with a BlackBerry Enterprise Server, your administrator can add the IT policy rule to
your smartphone that turns off GPS technology. For more information, contact your adminstrator.
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Maps
Maps
How to: Maps
Map basics
Get directions
1.
On the home screen, click the Maps icon.
2.
Press the
3.
Do one of the following to specify a starting location:
key > Get Directions.
•
To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a
Bluetooth enabled GPS receiver, set the Start field to My Location.
•
To specify the location that you're currently viewing on a map, set the Start field to Use center of map. If you're
viewing a favorite location, click the location address.
•
To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the
location on the map.
• To specify a location or contact, set the Start field to Find Location. In the Find a store, café, etc. field, type the
information for the location or contact. Press the
key. Click a location or contact.
• To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field,
type the address. Press the
key. Click the location.
•
To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location.
4.
Repeat step 3 to specify an ending location.
5.
To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox
beside one or more route options. Click OK.
6.
Click Search.
•
To view your route on a map, press the
•
To reverse the list of directions, press the
key > View on Map.
key > Reverse Directions.
Clear a map
When you clear a map, any route information displayed on the map no longer appears.
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1.
On the home screen, click the Maps icon.
2.
On a map, press the
Maps
> Clear Map.
View an address on a map using a link
When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications
or the MemoPad, your smartphone underlines the address.
1.
Highlight an underlined address.
2.
Press the
key > View on Map.
Send a location
You can send a location as a message, for example, in an email or instant message. The message that you send includes a
link to the location so that the recipient can view the location on a map.
1.
Do one of the following:
• To send a location you are viewing on a map, press the
key.
• To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press
the
key.
2.
Click Send Location.
3.
Click a message type.
Copy a location
1.
Do one of the following:
• To copy a location you are viewing on a map, press the
key.
• To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press
the
key.
2.
Click Copy Location.
To paste the location, press the
key > Paste.
Zoom in to or out from a map
To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that
your smartphone is in is displayed at the top of the map.
1.
On the home screen, click the Maps icon.
2.
If your smartphone is in pan mode, press the
key > Zoom Mode.
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3.
Maps
Do one of the following:
•
To zoom in, on the trackpad, slide your finger up.
• To zoom to a point on a map, press the
•
key > Zoom to Point.
To zoom out, on the trackpad, slide your finger down.
Pan a map
To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is
in is displayed at the top of the map.
1.
On the home screen, click the Maps icon.
2.
If your smartphone is in zoom mode, press the
3.
On the trackpad, slide your finger in any direction.
key > Pan Mode.
Map favorites
Add a location to your list of favorites
1.
On the home screen, click the Maps icon.
2.
View a location on a map.
3.
Press the
key > Add as Favorite > OK.
To view the list of your favorite locations, press the
key > Favorites.
View your favorite locations on a map
You can view all of your favorite locations on a map or you can pick and choose which favorite locations are displayed.
1.
On the home screen, click the Maps icon.
2.
Press the
3.
Do one of the following:
4.
240
key > Favorites.
•
To show all favorite locations, select the Show All Favorites on the Map checkbox.
•
To remove favorite locations from a map, clear the Show All Favorites on the Map checkbox, and then clear the
favorite locations that you don't want to appear.
Press the
key.
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Maps
Change the information for a location in your list of favorites
1.
On the home screen, click the Maps icon.
2.
Press the
3.
Highlight a location.
4.
Press the
5.
Do any of the following:
6.
key > Favorites.
key > Edit Favorite.
•
In the Label field, type a new name for the location.
•
In the Description field, type a description of the location.
Click OK.
Delete a location from your list of favorites
1.
On the home screen, click the Maps icon.
2.
Press the
3.
Highlight a location.
4.
Press the
5.
Click Yes.
key > Favorites.
key > Remove as Favorite.
Promotions and coupons
Find promotions near you
You can use the Maps application to find the locations of available promotions.
1.
On the home screen, click the Maps icon.
2.
Press the
3.
Do one of the following:
key > Show Deals.
•
To sort promotions by distance from your current location, select Sort from my location.
•
To sort promotions by distance on the map you're vieweing, select Sort from map center.
•
To view the location of the deals on the map, select View All on Map.
To remove promotion markers from a map, press the
key > Clear Map.
Depending on your wireless service provider, this feature might not be available.
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Maps
View a coupon or a Groupon offer
If a promotion includes a coupon or a Groupon offer, you can view the offer details on the promotion page. If you have a
Groupon account, you can log in from the Maps application.
1.
On the home screen, click the Maps icon.
2.
Press the
3.
Select a promotion.
4.
Select Show Coupon.
key > Show Deals.
View more promotion details
1.
On the home screen, click the Maps icon.
2.
Press the
3.
Do any of the following:
key > Show Deals.
•
To view the promotion location, select Map.
•
To view directions to the promotion location, select Route, confirm the Start and End locations, and select
Search.
•
To view the related website, select Web.
•
To call the business, select Call.
Personalize: Maps
Change the units of measure for maps
1.
On a map, press the
2.
Click Set Global Map Services.
3.
Change the System of Measurement field.
4.
Press the
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Maps
Change the font settings for maps
If you change the font settings for maps, your font settings for all other applications do not change.
key > Options.
1.
On a map, press the
2.
Click Set Global Map Services.
3.
Perform any of the following actions:
4.
•
Change the Default Font Family field.
•
Change the Minimum Font Size field.
Press the
key > Save.
Change the display language for maps
If you change your display language for maps, the display language settings for all other applications do not change.
1.
On a map, press the
2.
Click Set Global Map Services.
3.
Do one of the following:
4.
key > Options.
•
To view text on maps only in English, change the Map Display Language field to English.
•
To view text on maps in the language of the location you are viewing, change the Map Display Language field to
International.
Press the
key > Save.
Keep backlighting on when you track your movement
By default, backlighting turns off automatically after a specified time to conserve battery power. You can change map
options so that backlighting remains on when you track your movement unless the battery power level drops below a
specified percentage.
1.
On the home screen, click the Maps icon.
2.
Press the
3.
Change the Backlight Timeout When Battery Level field.
4.
Press the
key > Options.
key > Save.
Related information
Set options for backlighting, 230
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Maps
Set the GPS receiver that you use to track your
movement
Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry
smartphone with a Bluetooth enabled GPS receiver.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Location Settings.
3.
Change the GPS Data Source field.
4.
Press the
key > Save.
Troubleshooting: Maps
I can't use GPS technology
Depending on your wireless service provider, this feature might not be supported.
If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors,
move close to a window.
If you paired your smartphone with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is
turned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS
location.
If your email account is associated with a BlackBerry Enterprise Server, your administrator can add the IT policy rule to
your smartphone that turns off GPS technology. For more information, contact your adminstrator.
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Applications
Applications
How to: Applications
About multitasking
Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a
call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts
application to look up a contact. While you are playing a song, you might want to switch to the Messages application to
reply to a message.
There are also shortcuts for most applications that can help you to perform common tasks quickly.
Note: The more applications that you have running, the more storage space and battery power your smartphone uses. To
optimize the performance of your smartphone, try to close applications when you are finished with them.
Related information
Tips and shortcuts, 46
Close an app so that it is not running in the background, 246
Keep an application running in the background and switch to another application, 245
Keep an application running in the background and
switch to another application
•
To switch to another application, press and hold the
key until the application switcher appears. Click an
application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the
application icon that you are looking for.
•
To return to the Home screen if you are not on a call, press the
•
To return to the Home screen if you are on call, press and hold the
Click the Home icon.
Note: If you press the
application.
key.
key until the application switcher appears.
key while you are on a call, you will end the call even if you have switched to another
Related information
Close an app so that it is not running in the background, 246
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Applications
About multitasking, 245
Close an app so that it is not running in the
background
To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them.
1.
To see which applications are running, press and hold the
2.
Click an application icon.
3.
In the app, do one of the following:
• Press the
key > Close.
• Press the
key. If necessary, continue to press the
key until the application switcher appears.
key until the home screen appears.
Related information
Keep an application running in the background and switch to another application, 245
About multitasking, 245
Require your smartphone password before adding an
app
Before you begin: To perform this task, you must have set a BlackBerry smartphone password.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Password.
3.
Select the Prompt on Application Install check box.
4.
Press the
key > Save.
Related information
Set or change your smartphone password, 312
View properties for an application
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Application Management.
3.
Click an application.
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Applications
Delete an application
If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some
applications. For more information, contact your administrator.
1.
On the Home screen or in a folder, highlight an application icon.
2.
Press the
key > Delete.
View the size of an application database
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Device and Status Information.
3.
Press the
key > Database Sizes.
Troubleshooting: Applications
I can't add, update, or return to the previous version of
an app
If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to add or update
smartphone apps. For more information, contact your administrator.
Try the following actions:
•
•
Verify that your BlackBerry smartphone is connected to the wireless network.
Verify that your smartphone has enough storage space to add or update the app.
I deleted an app that I want back
If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone.
Try one of the following:
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Applications
•
If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App
key > Help.
World icon. Press the
•
If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the
Help in the BlackBerry Desktop Software.
If you downloaded the app from your wireless service provider or a third-party organization, for more information about
restoring the app, contact your wireless service provider or the third-party organization.
•
Error messages: BlackBerry Device Software
"App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200."
Error message and cause
Possible solution
Error 101: Application error
Try the following actions:
Error 102: Java file error
•
•
Error 106: Graphics system error
Error 205: Security service error
Error 502: Process terminated error
Error 503: Data corruption issue
Error 504: Data corruption issue
Error 505: BlackBerry Device Software
update error
Error 507: Application file error
Error 508: Invalid object found
Error 512: System error
Error 523: BlackBerry Device Software
error
Error 525: System error
Error 526: Critical object missing
Error 527: Critical object missing
Error 529: File system corruption
Error 532: Application error
Error 543: Incompatible file system
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If the error message still appears after you reset your smartphone, reload
your BlackBerry Device Software. The reload process deletes your
smartphone data.
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Error message and cause
Applications
Possible solution
Error 552: Insufficient storage space
available during startup
Error 561: Application error
Error 602: Application error
Error 603: Application error
Error 200: BlackBerry Device Software Try the following actions:
error
• Reset your smartphone.
Error 545: Incompatible file system
• If the error message still appears after you reset your smartphone, reload
your BlackBerry Device Software. The reload process deletes your
smartphone data.
•
If the error message still appears after you reload your BlackBerry Device
Software, contact your wireless service provider.
Error 203: Application process
terminated
Reset your smartphone.
Error 501: Memory corruption
Contact your wireless service provider.
Error 517: Hardware/software conflict
Error 547: Hardware or system issue
Error 513: User attempted to reset the
smartphone after exceeding the
maximum number of permitted
password attempts
When this error occurs, all of your smartphone data is deleted to prevent
unauthorized access to your information.
If your email account uses a BlackBerry Enterprise Server, your administrator
might be able to change options that will minimize the chance of this error
message appearing again. For more information, contact your administrator.
Try the following actions:
•
•
Error 576: IT policy issue
Reload your BlackBerry Device Software. The reload process deletes your
smartphone data.
If the error message still appears after you reload your BlackBerry Device
Software, contact your wireless service provider.
Contact your administrator.
Related information
BlackBerry Device Software, 253
Getting started: Security,
Reset your smartphone, 295
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Applications
Reload the BlackBerry Device Software using the BlackBerry Desktop
Software
Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the
BlackBerry Desktop Software.
You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload
the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to
resolve a technical issue, such as an application error.
1.
Connect your smartphone to your computer.
2.
Open the BlackBerry Desktop Software.
3.
In the BlackBerry Desktop Software, click Update.
4.
To download the most recent version of your BlackBerry Device Software, click Get update.
5.
Do any of the following:
6.
•
To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This
backup file is restored to your smartphone after the software reload finishes. If you don't back up your data, your
smartphone data, settings, and email messages are deleted from your smartphone when you reload the software.
•
To encrypt your backup data, click Encrypt backup file.
•
If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the
Email me when new versions are available checkbox.
Click Install update.
Related information
About updating the BlackBerry Device Software, 253
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BlackBerry ID
BlackBerry ID
How to: BlackBerry ID
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports
BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront
and keep apps you downloaded when you switch smartphones.
You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry
smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new
tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the
same BlackBerry ID.
If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that
supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.
Related information
About downloading apps with the BlackBerry App World, 29
Create a BlackBerry ID
When you create a BlackBerry ID, you can use any email address as your BlackBerry ID username; you do not have to use
an email address that you added to your smartphone.
1.
2.
Do one of the following:
•
From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry ID.
•
When you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7, click Create a
BlackBerry ID.
Complete the instructions on the screen.
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BlackBerry ID
Change your BlackBerry ID information
You can change your display name, security question and answer, and password. You can change your BlackBerry ID
information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also
change your information from inside an app that uses BlackBerry ID.
1.
2.
252
Do one of the following:
•
From a computer, visit www.blackberry.com/blackberryid.
•
On the home screen of your BlackBerry smartphone, click Options > Device > BlackBerry ID.
Complete the instructions on the screen.
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BlackBerry Device Software
BlackBerry Device Software
How to: BlackBerry Device Software
About updating the BlackBerry Device Software
You might want to update your BlackBerry Device Software to access new applications and features or to resolve a
technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of
update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone. You can't use
your smartphone or make emergency calls when the update is in progress.
Depending on your wireless service provider or administrator, you can update your BlackBerry Device Software over the
wireless network, from a website, or using the BlackBerry Desktop Software. If you download an update to your smartphone
over the wireless network, extra fees might apply depending on wireless service provider.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Update the BlackBerry Device Software
You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the
software. During the installation process, your smartphone might reset or display a white screen. Do not remove the battery
while the update is in progress.
If encryption is turned on, you might need to type your password at various times during the installation process.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1.
Do one of the following:
• To update your software over the wireless network, on the home screen, click the
the
•
icon. If you don't have
icon, on the home screen or in a folder, click the Options icon. Click Device > Software Updates.
To update your software using the BlackBerry Desktop Software, from your computer, open the BlackBerry
Desktop Software. Connect your smartphone to your computer.
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•
2.
BlackBerry Device Software
To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for
Updates. Connect your smartphone to your computer.
Complete the instructions on the screen.
If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored
on your smartphone, on the home screen or in a folder, click the Options icon. Click Device > Software Updates. Press the
key > View Result. Press the
key > Delete Downgrade Data.
Related information
About backing up and restoring smartphone data, 182
I can't update the BlackBerry Device Software over the wireless network, 255
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 255
BlackBerry Device Software, 253
Downgrade or return to the previous version of the
BlackBerry Device Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this
task.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Software Updates.
• If you recently updated your BlackBerry Device Software, to return to the previous software version, press the
key > View Result > Downgrade.
• To downgrade to an earlier software version, scroll to a software version that the
icon appears beside. Click
Perform Downgrade. Follow the instructions on the screen.
Find your smartphone model number and version of
the BlackBerry Device Software
Do one of the following:
•
On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.
•
If supported by your input language, in a message or memo, type myver followed by a space.
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Troubleshooting: BlackBerry Device
Software
I can't update the BlackBerry Device Software over
the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to update your
BlackBerry Device Software over the wireless network.
Try the following actions:
•
•
•
•
•
Verify that your BlackBerry smartphone is connected to a wireless network.
Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your
wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more
information, contact your wireless service provider.
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless
service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when
there is a greater volume of network traffic.
Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software
from the website.
If your work email account is associated with a BlackBerry Enterprise Server, check with your administrator for
BlackBerry Device Software updates. Your administrator might not allow you to update your software over the wireless
network, or might allow you to update only to a specific version.
My smartphone doesn't have enough available storage
space to update the BlackBerry Device Software
Try the following actions:
•
•
•
Delete display languages, themes, or third-party applications that you don't use.
Delete messages and calendar entries that you don't need.
Delete browsing information.
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My smartphone responds slowly or freezes
Try the following actions:
•
Close unused applications.
•
•
Free some of your application storage.
Update your BlackBerry Device Software.
•
Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that
came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide
for your smartphone.
Related information
Tips: Freeing space to optimize your smartphone's performance, 50
View the amount of available storage space on your smartphone, 303
Close an app so that it is not running in the background, 246
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Manage Connections
Manage Connections
Mobile network
How to: Mobile network
Manage Connections at a glance
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the
Safety and Product Information booklet for your smartphone.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the
brackets after your smartphone model.
Turn on, turn off, or check the status of a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
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On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•
To turn on a network connection, select the checkbox beside a connection type.
•
To turn off a network connection, clear the checkbox beside a connection type.
•
To turn on the network connections that were turned on previously, click Restore Connections.
•
To check the status of a network connection, click Service Status.
Related information
I can't connect to the mobile network, 262
I can't connect to a Wi-Fi network, 271
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•
To turn on airplane mode, click All Off.
•
To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options, 259
Turn on, turn off, or check the status of a network connection, 257
Roaming
About roaming and international roaming
In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel
outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you
can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.
If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roaming
services before you can roam.
If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might
need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number
stays the same when you travel internationally.
For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually
Before you begin: To switch wireless networks manually, your wireless service plan must include this service and your
BlackBerry smartphone must be connected to a GSM or UMTS network.
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Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Network.
3.
Change the Network Selection Mode field to Manual.
4.
Click a wireless network.
5.
Press the
key > Close.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to
Automatic.
Related information
I can't connect to the mobile network, 262
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text
messages with attachments, and browser service) on your BlackBerry smartphone so that only phone and basic text
messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent
you from receiving additional roaming charges. For more information, contact your wireless service provider.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Network.
3.
Do one of the following:
4.
•
To turn on or turn off data service, change the Data Services field.
•
To turn on or turn off data service when roaming, change the While Roaming field.
•
To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming
field to Prompt.
Press the
key > Close.
Related information
I can't connect to the mobile network, 262
Data service unavailable, 263
Preferred wireless network list
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their
services when you are traveling. You can use the preferred wireless network list to control the order in which your
BlackBerry smartphone uses these other wireless networks.
Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your
preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no
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wireless network on the list is available, your smartphone is designed to connect to another available wireless network
automatically.
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service
provider.
Add a wireless network to the preferred wireless network list
Before you begin: To perform this task, your BlackBerry smartphone must be connected to aGSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Network.
3.
Press the
key > My Preferred Network List.
4.
Press the
key > Add Network.
5.
•
To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click
Select Network.
•
To scan for a wireless network that is already known to your smartphone, click Select From Known Networks.
Click a wireless network. Click Select Network.
•
To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
Press the
key > Close.
Delete a wireless network from the preferred wireless network list
Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Network.
3.
Press the
4.
Highlight a wireless network.
5.
Press the
key > Delete.
6.
Press the
key > Close.
key > My Preferred Network List.
Change the order of preferred networks
Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks
based on the order that they appear in the preferred network list.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Network.
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3.
Press the
4.
Highlight a wireless network.
Manage Connections
key > My Preferred Network List.
5.
Press the
6.
Click the new location.
7.
Press the
key > Move.
key > Close.
Change the connection speed for the wireless network
A faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless
network.
1.
On the home screen, click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Network.
3.
Change the Network Mode field.
4.
Press the
key > Close.
Related information
I can't connect to the mobile network, 262
Turn on flashing LED notification for wireless coverage
You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Display > Screen Display.
3.
Select the LED Coverage Indicator checkbox.
4.
Press the
key > Save.
When your smartphone is connected to the wireless network, the LED flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.
Wireless coverage indicators
Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using
your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service
provider.
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Indicator
Manage Connections
Description
Provides information about the strength of the wireless signal. Three or more
bars indicate a strong signal. A reduced signal display might indicate increased
power output from your smartphone as it attempts to connect to a weak signal.
3G
, 4G
, H+
, EDGE, GPRS,
NXTL, MIKE, or NTWK
You're connected to a mobile network and you can access features such as
email messaging and Internet browsing. If you don't see one of the indicators,
you might be in an area of reduced wireless coverage where some features
aren't available (you might only be able to make a phone call or send and
receive text messages).
You can call only emergency numbers.
You're in an area of no wireless coverage.
The connection to the mobile network is turned off.
You're connected to a Wi-Fi network and you can access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network,
or you're connected to a Wi-Fi network, but you can't access BlackBerry
services such as email messaging and Internet browsing over the Wi-Fi
connection.
Your Bluetooth connection is turned on, and you're connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you're not connected to a
Bluetooth enabled device.
Your NFC connection is turned on.
Related information
About emergency calls and Emergency Callback Mode, 66
Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following actions:
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•
If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.
•
If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify
that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
•
•
Verify that you turned on the connection to the wireless network.
Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually,
your smartphone remains connected to that wireless network until you select your wireless service provider's network
again.
•
If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports
the connection speed.
Related information
Turn on or turn off data service or set roaming options, 259
Switch wireless networks manually, 258
Turn on, turn off, or check the status of a network connection, 257
Error messages
Data service unavailable
Description
This message appears when you don't have access to data services on your BlackBerry smartphone.
Possible solutions
Try the following actions:
•
•
•
Verify that you're in a wireless coverage area.
Verify that the data service on your smartphone is turned on.
If you're roaming, verify that you can access data services while you roam.
Related information
Turn on or turn off data service or set roaming options, 259
Wi-Fi technology
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
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Manage Connections
How to: Wi-Fi technology
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the
Safety and Product Information booklet for your smartphone.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the
brackets after your smartphone model.
Turn on, turn off, or check the status of a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•
To turn on a network connection, select the checkbox beside a connection type.
•
To turn off a network connection, clear the checkbox beside a connection type.
•
To turn on the network connections that were turned on previously, click Restore Connections.
•
To check the status of a network connection, click Service Status.
Related information
I can't connect to the mobile network, 262
I can't connect to a Wi-Fi network, 271
Connect to a Wi-Fi network
About connecting to a Wi-Fi network
Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive
email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are
associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places. Some hotspots are free to use, while others require payment. Your wireless
service provider might provide an application for your smartphone that allows you to log in to a hotspot. If you do not have
an application on your smartphone, you might have to set up your own account online and log in manually.
If you have an access point or router that supports , you can connect to it using Wi-Fi Protected Setup.
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Manage Connections
When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are
within range of that network, your smartphone connects to it automatically.
Connect to a Wi-Fi network
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Wi-Fi Network.
3.
If you want to connect to a public hotspot or to a Wi-Fi network that does not require authentication, select the Show
Open networks only checkbox.
4.
Click the Wi-Fi network that you want to connect to.
5.
If the Wi-Fi network requires authentication, type the password for the network.
The name of the Wi-Fi network appears at the top of the home screen.
Related information
I can't connect to a Wi-Fi network, 271
Connect to a Wi-Fi network using Wi-Fi Protected Setup
If your wireless router or wireless access point includes Wi-Fi Protected Setup, you can quickly connect to a Wi-Fi network
without entering a long password.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Wi-Fi Network > Other Ways to Connect > Wi-Fi Protected Setup (WPS).
•
To use the Wi-Fi Protected Setup button on your router or access point, click Press button on router. On your
router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry smartphone, click Start.
•
To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a
PIN. On the administration screen for your router or access point, type the PIN.
Connect to a Wi-Fi network manually
If you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.
3.
In the SSID field, type the name of the Wi-Fi network.
4.
Click Next.
5.
In the Security Type field, click the Wi-Fi network security type and provide any requested information.
6.
Click Save and Connect.
Related information
Options for saved Wi-Fi networks, 267
I can't connect to a Wi-Fi network, 271
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Manage Connections
Saved Wi-Fi networks
Change, move, or delete a saved Wi-Fi network
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Wi-Fi Network > Saved Wi-Fi Networks.
3.
Highlight a saved Wi-Fi network.
4.
Press the
key.
•
To change options for the saved network, click Edit. Change the options. Click Save.
•
To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved
networks, click Move. Click a new location.
•
To delete the saved network, click Delete.
Related information
Options for saved Wi-Fi networks, 267
Prevent your smartphone from connecting to a saved Wi-Fi network
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Wi-Fi Network > Saved Wi-Fi Networks.
3.
Highlight a saved Wi-Fi network.
4.
Press the
key > Disable.
Turn on or turn off the prompt that appears for hotspots
By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a
hotspot. If you turn off these prompts, you can turn them on again.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Wi-Fi Network.
3.
Press the
4.
266
key > Options.
•
To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby
checkbox.
•
To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby
checkbox.
Press the
key > Save.
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Manage Connections
Options for saved Wi-Fi networks
Common options
Option
Description
Name
Type a display name for the Wi-Fi network.
SSID
Type the Wi-Fi network name.
Security Type
Set the security type that the Wi-Fi network supports.
Band type
Set the Wi-Fi network type. If you don't know the network type, don't change this field.
SSID broadcasted
Set whether the Wi-Fi network broadcasts its SSID.
Automatically obtain
IP address and DNS
Set whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS
settings, and a gateway address from the Wi-Fi network.
Allow inter-access
point handover
Set whether your smartphone remains connected to the Wi-Fi network when you move between
wireless access points.
VPN profile
If necessary, set a VPN profile to use with the saved Wi-Fi network.
IP Address
Type the IP address for your smartphone.
Subnet mask
Type the subnet mask for the wireless access point that your smartphone should connect to.
Primary DNS
Type the primary DNS that your smartphone should connect to.
Secondary DNS
Type the secondary DNS that your smartphone should connect to.
Default gateway
address
Type the default gateway IP address that your smartphone should connect to.
Domain suffix
Type the domain that your smartphone uses to resolve host names into IP addresses.
WEP options
These options appear if you choose the WEP security type.
Option
Description
Select WEP key
Set the type of WEP key for the Wi-Fi network.
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Option
Description
WEP key
Type the WEP key for the Wi-Fi network in hexadecimal format.
Manage Connections
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
Option
Description
Passphrase
If necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network.
WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2 Enterprise security type.
Option
Description
Enterprise Sub-Type
If necessary, set the enterprise security method for the Wi-Fi network.
Username
If necessary, type the user name that you use to connect to the Wi-Fi network.
Password
If necessary, type the password that you use to connect to the Wi-Fi network.
CA certificate
Set the root certificate that your smartphone should use to verify that it's connecting to the
correct Wi-Fi network.
Client certificate
Set the authentication certificate that your smartphone should use to connect to the Wi-Fi
network.
Inner link security
If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication
method.
Token
Set whether you use a hardware token to connect to the Wi-Fi network.
Server subject
If necessary, type the server subject name that your smartphone should use to verify that it's
connecting to the correct Wi-Fi network.
Server SAN
If necessary, type the server SAN that your smartphone should use to verify that it's connecting to
the correct Wi-Fi network.
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Manage Connections
Install a root certificate on your smartphone
You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone.
You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the
root certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry
Desktop Software, or contact your administrator.
Wi-Fi calling
About Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls
over the Wi-Fi network. You can use the Wi-Fi network to make and receive calls in areas where you have a Wi-Fi
connection to the Internet, even if you have limited or no mobile network coverage.
For more information about Wi-Fi calling, contact your wireless service provider.
Change your Wi-Fi calling preferences
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Network.
3.
Change the Preferred Network for Calls field.
4.
Press the
key > Save.
Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
1.
On the home screen or in a folder, click the Options icon.
2.
Click Networks and Connections > Wi-Fi Network.
3.
Press the
key > Troubleshoot > Wi-Fi Diagnostics.
4.
Press the
key > Email Report or PIN Report.
Set options for Wi-Fi diagnostic reports
When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi
diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each
time that you submit a report, do not set a default recipient.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Networks and Connections > Wi-Fi Network.
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3.
Press the
key > Troubleshoot > Wi-Fi Diagnostics.
4.
Press the
key > Options.
5.
Manage Connections
•
To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.
•
To set a default recipient for Wi-Fi diagnostic reports, type the contact information.
Press the
key > Save.
Connection permissions for third-party applications
Permission
Description
USB
Set whether third-party applications can use physical connections, such as a USB
cable or RS-232 cable, that you have set up for your BlackBerry smartphone.
Bluetooth
Set whether third-party applications can use Bluetooth connections.
Phone
Set whether third-party applications can make calls or access call logs.
Location Data
Set whether third-party applications can use your GPS location information.
Server Network
Set whether third-party applications can access the Internet or your organization's
intranet using your organization's network.
Internet
Set whether third-party applications can access the Internet through your wireless
service provider (for example, using a direct Internet connection or WAP gateway).
Wi-Fi (if supported)
Set whether third-party applications can use Wi-Fi connections.
Related information
Third-party application control, 338
About using Wi-Fi with VPN and software tokens
If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network,
you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi
enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi
network.
Wireless coverage indicators
Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using
your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service
provider.
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Indicator
Manage Connections
Description
Provides information about the strength of the wireless signal. Three or more
bars indicate a strong signal. A reduced signal display might indicate increased
power output from your smartphone as it attempts to connect to a weak signal.
3G
, 4G
, H+
, EDGE, GPRS,
NXTL, MIKE, or NTWK
You're connected to a mobile network and you can access features such as
email messaging and Internet browsing. If you don't see one of the indicators,
you might be in an area of reduced wireless coverage where some features
aren't available (you might only be able to make a phone call or send and
receive text messages).
You can call only emergency numbers.
You're in an area of no wireless coverage.
The connection to the mobile network is turned off.
You're connected to a Wi-Fi network and you can access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network,
or you're connected to a Wi-Fi network, but you can't access BlackBerry
services such as email messaging and Internet browsing over the Wi-Fi
connection.
Your Bluetooth connection is turned on, and you're connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you're not connected to a
Bluetooth enabled device.
Your NFC connection is turned on.
Related information
About emergency calls and Emergency Callback Mode, 66
Troubleshooting: Wi-Fi technology
I can't connect to a Wi-Fi network
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
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Manage Connections
Try the following actions:
•
Verify that you turned on the connection to the Wi-Fi network.
•
Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able
to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee
at the hotspot.
Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could
prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate
on your smartphone and the certificate has an expiration date).
•
•
•
•
•
•
•
•
If the Wi-Fi network doesn't appear in the Wi-Fi Network application, it might be hidden. If you know the network name,
try connecting to the Wi-Fi network manually.
In the Wi-Fi Network application, verify that the options for the Wi-Fi network are correct. To find out what options to
use, for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to
your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the
hotspot who might have details about how to connect.
If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available
Wi-Fi networks.
If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to
certain wireless access points. For more information, contact your administrator.
If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and
that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and
that not more than one access point within range is in this mode. For more information, see the information that came
with your router.
If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the
root certificate for the certificate authority server that created the certificate for the authentication server. The
certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to
your administrator.
If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your
smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more
information, talk to your administrator.
Related information
Connect to a Wi-Fi network manually, 265
Connect to a Wi-Fi network, 265
Turn on, turn off, or check the status of a network connection, 257
My smartphone drops calls made using Wi-Fi calling
You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid
dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi
connection is getting weak. To make another call using Wi-Fi calling, move to an area with a stronger Wi-Fi signal.
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Mobile Hotspot mode
Mobile Hotspot mode
Depending on your wireless service provider, this feature might not be available.
How to: Mobile Hotspot mode
Mobile Hotspot mode basics
About Mobile Hotspot mode
You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode.
When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You
can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled
devices can use the mobile network connection on your smartphone. For example, if you are traveling, you can connect
your smartphone with your laptop and use your smartphone's Mobile Hotspot mode to access the Internet on your laptop.
If your smartphone is connected to a CDMA network, when you make or receive a call, your smartphone suspends your
Mobile Hotspot session until you end the call. Your Mobile Hotspot session resumes when your call ends. While Mobile
Hotspot mode is turned on, you might not be able to send messages from your smartphone. Messages you send while your
smartphone is in Mobile Hotspot mode are sent after you turn off Mobile Hotspot mode.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
Turn on or turn off Mobile Hotspot mode
Before you begin: To perform this task, you must turn on your BlackBerry smartphone's Mobile Network connection and
Wi-Fi connection.
The first time you turn on Mobile Hotspot mode, your smartphone might prompt you to activate your Mobile Hotspot
account, and set a password for use with your Mobile Hotspot account.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•
To turn on Mobile Hotspot mode, select the Mobile Hotspot checkbox.
•
To turn off Mobile Hotspot mode, clear the Mobile Hotspot checkbox.
When Mobile Hotspot mode is turned on, the
indicator appears in the connections area at the top of the home screen.
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Mobile Hotspot mode
Connect to the mobile network manually while using Mobile Hotspot
mode
If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to
manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your
wireless service provider. Depending on your wireless service provider, you might be able to enter up to two APNs.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Select the Mobile Hotspot checkbox.
3.
If necessary, enter the APN name and APN login information for each of your APNs.
4.
Click OK.
Stop connected devices from exchanging data
By default, devices that are connected to your mobile hotspot can send data to each other. For example, if you and a friend
have your laptops connected to your mobile hotspot, you could play a game together. If your BlackBerry smartphone uses a
BlackBerry Enterprise Server, depending on the options your administrator sets, you might not be able to exchange data
with connected devices.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Hotspot Connections > Options.
3.
Clear the Allow connected devices to exchange data with each other checkbox.
Mobile Hotspot mode options
View information about your mobile hotspot
You can check the duration of your mobile hotspot session, the names of the devices that are connected to your mobile
hotspot, and how much data is being transferred to the connected devices.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Hotspot Connections.
Related information
Change the amount of time before Mobile Hotspot mode turns off, 275
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Mobile Hotspot mode
Change your mobile hotspot name
You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to
your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections
area at the top of the home screen.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Hotspot Connections > Options.
3.
In the Network Name (SSID) field, type a name for your mobile hotspot.
Change the amount of time before Mobile Hotspot mode turns off
By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices
that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to
conserve battery power.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Hotspot Connections > Options.
3.
Change the Auto Shutoff Timer field.
Prevent additional devices from connecting to your mobile hotspot
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Hotspot Connections.
3.
Select the Don't allow any more devices to connect checkbox.
View information about a connected device
You can view a connected device's name, MAC address, IP address, and band.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Hotspot Connections.
3.
In the Wi-Fi Devices Connected section, highlight a device.
4.
Press the
key > Details.
About using Bluetooth technology in Mobile Hotspot mode
When you turn on Mobile Hotspot mode, your BlackBerry smartphone can use Bluetooth technology to connect to wireless
devices, or BlackBerry PlayBook tablets using BlackBerry Bridge. When Mobile Hotspot mode is turned on, you can only
connect to Bluetooth devices with Handsfree, Headset, Serial Port, and Dial-Up Networking Bluetooth profiles.
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Mobile Hotspot mode
Related information
Bluetooth profiles, 280
Submit a Mobile Hotspot diagnostic report
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Hotspot Connections.
3.
Press the
key > Diagnostics.
4.
Press the
key > Email Report.
Troubleshooting: Mobile Hotspot mode
I can't use my smartphone as a mobile hotspot
Try the following actions:
•
Verify that your mobile network connection and your Wi-Fi connection are both turned on.
•
Verify that your BlackBerry smartphone is connected to the mobile network by checking that the
indicator appears
in the connections area at the top of the home screen.
Verify that your wireless service plan is set up to use Mobile Hotspot mode. For more information, contact your wireless
service provider.
•
•
If you are roaming, on the Mobile Network Options screen, verify that the Data Services field and the While Roaming
field are set to On.
Related information
Connect to the mobile network manually while using Mobile Hotspot mode, 274
Turn on or turn off Mobile Hotspot mode, 273
I can't connect multiple devices to my mobile hotspot
Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot. For
more information, contact your wireless service provider.
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Bluetooth technology
Bluetooth technology
How to: Bluetooth technology
About Bluetooth
Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth
enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth
technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually
needs to be done only once.
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your
BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone
within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side
of your body, wear a Bluetooth enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled
device, Bluetooth status indicators appear at the top of the home screen.
Turn on or turn off Bluetooth technology
If you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•
To turn on Bluetooth technology, select the Bluetooth checkbox.
•
To turn off Bluetooth technology, clear the Bluetooth checkbox.
Pair with a Bluetooth enabled device
Before you begin: You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to
it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with
the Bluetooth enabled device.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections > Add New Device > Search.
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3.
Click a Bluetooth enabled device.
4.
If necessary, do one of the following:
Bluetooth technology
•
If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry
smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the
documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or
alphanumeric code.
•
If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on
both devices.
Related information
Turn on or turn off Bluetooth technology, 277
I can't pair with a Bluetooth enabled device, 44
I can't share contacts with a paired Bluetooth enabled device, 287
Connect to or disconnect from a paired Bluetooth
enabled device
Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be
paired with the Bluetooth enabled device.
Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth
technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a
paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
3.
Highlight a Bluetooth enabled device.
key > Connect. If necessary, verify that the same
• To connect to a Bluetooth enabled device, press the
number appears in the dialog boxes on both paired devices.
• To disconnect from a paired Bluetooth enabled device, highlight the device. Press the
key > Disconnect.
Related information
Turn on or turn off Bluetooth technology, 277
I can't pair with a Bluetooth enabled device, 44
Switch to a paired Bluetooth enabled device during a
call
Before you begin: To perform this task, you must turn on Bluetooth technology.
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During a call, press the
Bluetooth technology
key > Activate .
Related information
Turn on or turn off Bluetooth technology, 277
Share contacts with a paired Bluetooth enabled car kit
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
3.
Highlight a Bluetooth enabled car kit.
4.
Press the
key > Transfer Contacts.
Related information
I can't share contacts with a paired Bluetooth enabled device, 287
I lose my connection with a Bluetooth enabled car kit, 286
Set which contacts are available to share with a Bluetooth enabled car kit, 282
Send a file
Before you begin: To send a video, the video must be recorded in MMS mode.
1.
On the home screen or in a folder, click the Media icon or Files icon.
2.
Find and highlight a file.
3.
Press the
4.
Click a message type.
5.
If necessary, turn on Bluetooth technology and choose a device or pair with a device.
key > Send.
Related information
I can't attach a file to a text message, 130
Send contact cards using Bluetooth technology
Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone.
1.
On the home screen, click the Contacts icon.
2.
Click a contact.
3.
Press the
key > Send Contact Card > Send Using Bluetooth.
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Bluetooth technology
Rename or delete a paired Bluetooth enabled device
Before you begin: To perform this task, you must turn on Bluetooth technology. To delete a paired Bluetooth enabled
device, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
3.
Highlight a paired Bluetooth enabled device.
• To rename the device, press the
key > Device Properties. In the Device Name field, change the name for
the Bluetooth enabled device. Press the
key > Save.
• To delete the device, press the
key> Delete Device.
Make your smartphone discoverable
If you make your BlackBerry smartphone discoverable, other Bluetooth enabled devices can detect your smartphone.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
•
To make your smartphone discoverable, set the Discoverable field to Yes.
•
To make your smartphone discoverable for 2 minutes only, set the Discoverable field to 2 Minutes. After 2
minutes, the Discoverable field switches to No automatically.
Related information
I can't pair with a Bluetooth enabled device, 44
Bluetooth technology options
Bluetooth profiles
Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported.
Option
Description
Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that
support stereo audio such as stereo headsets, speakers, and car kits.
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Bluetooth technology
Option
Description
A/V Remote Control
(AVRCP)
This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such
as adjusting the volume or playing the next or previous media file on your BlackBerry smartphone.
Data Transfer
This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that
support the transfer of data such as media files.
Desktop Connectivity This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer
that is running BlackBerry Desktop Software so that you can synchronize your organizer data.
Dial-Up Networking
(DUN)
This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a
Bluetooth enabled computer.
Handsfree (HFP)
This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and
car kits that support the Handsfree profile.
Headset (HSP)
This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that
support the Headset profile.
Message Access
Profile (MAP)
This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to
notify you of new messages. This profile can also help you read, delete, browse, compose, and
send messages.
Serial Port Profile
This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that
support desktop connectivity, wireless bypass, and data transfer.
SIM Access
If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled
car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive
calls using the car kit. When you use this feature, data services (browser service, email messaging,
PIN messaging, and MMS messaging) are not available on your smartphone, and phone services
are accessible only through the car kit. Before you can use this feature, you might need to enter a
16-digit alphanumeric code, generated by the car kit, on your BlackBerry smartphone.
Wireless Bypass
This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer
that is running the BlackBerry Desktop Software so that you can send and receive email messages
and synchronize your organizer data without using a connection to the wireless network. To use
this service, your email account must use a BlackBerry Enterprise Server.
Turn off a Bluetooth profile
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
3.
Press the
4.
In the Services section, clear the checkbox beside one or more Bluetooth profiles.
key > Options.
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5.
Press the
Bluetooth technology
key > Save.
Related information
Bluetooth profiles, 280
Set which contacts are available to share with a Bluetooth enabled car
kit
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
3.
Press the
key > Options.
•
To prevent your BlackBerry smartphone from sharing contacts with a Bluetooth enabled device, in the Contacts
Transfer field, click Disabled.
•
To allow your smartphone to share all contacts with a Bluetooth enabled device, in the Contacts Transfer field,
click All.
•
To allow your smartphone to share only the contacts that you have recently had contact with, in the Contacts
Transfer field, click Hotlist.
•
To allow your smartphone to share only contacts in one or more categories, in the Contacts Transfer field, click
Selected. To select which categories to share, click Edit. Select the checkbox next to each category you want to
share.
Related information
Share contacts with a paired Bluetooth enabled car kit, 279
Prevent your smartphone from making contacts available to other
Bluetooth enabled devices
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
3.
Press the
4.
Change the Contacts Transfer field.
5.
Press the
key > Options.
key > Save.
To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts
Transfer field to All.
Related information
Create a category for contacts, tasks, or memos, 198
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Bluetooth technology
Restrict outgoing calls
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
3.
Press the
4.
Set the Allow outgoing calls field to Never or If Unlocked.
5.
Press the
key > Options.
key > Save.
Change the pairing name for your BlackBerry smartphone
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
3.
Press the
4.
In the Device Name field, type a name for your BlackBerry smartphone.
5.
Press the
key > Options.
key > Save.
Turn off or turn on the Bluetooth connection notification
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
3.
Press the
4.
key > Options.
•
To turn off the Bluetooth connection notification, clear the LED Connection Indicator checkbox.
•
To turn on the Bluetooth connection notification, selet the LED Connection Indicator checkbox.
Press the
key > Save.
Turn off the prompt that appears when connecting or pairing
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
3.
Highlight a paired Bluetooth enabled device.
4.
Press the
5.
Set the Trusted field to Yes.
6.
Press the
key > Device Properties.
key > Save.
To turn on the prompt again, set the Trusted field to Prompt.
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Bluetooth technology
Set the message types that your Bluetooth enabled car kit notifies you of
Before you begin: To perform this task, your Bluetooth enabled car kit must support the Message Access Profile (MAP).
For more information about using Bluetooth technology with your car, see the documentation that came with your car kit.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
3.
Press the
4.
Select the checkbox beside one or more message types.
key > MAP Options.
Encrypt data that you send or receive using Bluetooth technology
Before you begin: To perform this task, the paired Bluetooth enabled device must support data encryption.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
3.
Press the
4.
Select the Encryption checkbox.
5.
Press the
key > Options.
key > Save.
Turn off automatic reconnection to Bluetooth enabled devices
By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth
enabled device that you used.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Bluetooth Connections.
3.
Press the
4.
Clear the Connect on Power Up checkbox.
5.
Press the
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Bluetooth technology
Troubleshooting: Bluetooth technology
I can't pair with a Bluetooth enabled device
Try the following actions:
•
•
•
•
•
Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth
enabled device.
If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone
discoverable for a short period. On the home screen, click the connections area at the top of the screen, or click the
Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click
Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.
If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery
power is too low the device may be unable to pair.
Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the
home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click
Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the
> Device
Properties. Clear the Encryption checkbox. Press the
•
key > Save.
If Mobile Hotspot mode is turned on, verify that you are trying to connect to a Bluetooth enabled device using the
Handsfree, Headset, Serial Port, or Dial-Up Networking profiles.
My list of paired Bluetooth devices doesn't appear
Try the following actions:
•
•
Verify that Bluetooth technology is turned on.
Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
I can't type a passkey on a Bluetooth enabled device
If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined.
On your BlackBerry smartphone, in the Enter passkey for  field, try typing 0000.
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Bluetooth technology
I can't send or receive files
If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that
uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information,
contact your wireless service provider or administrator.
If your email account uses a BlackBerry Enterprise Server, your organization might not allow you to use some features or
might prevent you from sending or receiving files. For more information about the features that are available on your
smartphone, contact you administrator.
Try the following actions:
•
Verify that the file you're trying to send or receive is a file type that's supported by BlackBerry smartphones.
•
Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not
protected by copyright or DRM.
•
If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your
smartphone.
If you can't find a file that was sent to you, check the folder that matches the file type of the sent file. Files sent to your
smartphone are stored in the folder that matches each file's type. For example, if you receive a picture, the picture is
saved in the pictures folder of your smartphone or media card, depending on your smartphone's settings.
•
I cannot find files sent to me over a Bluetooth
connection
By default, files sent to your BlackBerry smartphone over a Bluetooth connection are saved in the folder that matches the
type of file sent.
Related information
Search for a file that is saved on your smartphone, 132
I lose my connection with a Bluetooth enabled car kit
Try the following actions:
•
•
286
Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled
car kit's software version, see the documentation that came with your car kit.
Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another
direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth
antenna may affect the Bluetooth connection.
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Bluetooth technology
I can't share contacts with a paired Bluetooth enabled
device
Try the following:
•
Verify that Bluetooth technology is turned on.
•
•
Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device.
Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.
•
Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile
or the Object Push profile. For more information about supported profiles, see the documentation that came with the
Bluetooth enabled device.
Related information
Turn on or turn off Bluetooth technology, 277
Pair with a Bluetooth enabled device, 277
Share contacts with a paired Bluetooth enabled car kit, 279
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Media server
Media server
How to: Media server
About the media server
Using the media server you can wirelessly share media files from your BlackBerry smartphone with supported devices that
are Universal Plug and Play compatible, such as some computers, TVs, or other home entertainment equipment.
Supported devices connect to your smartphone using a Wi-Fi network to access your shared media files so that you can
play the files on the connected devices.
Share media files using the media server
Before you begin: The Wi-Fi connection must be turned on, and your BlackBerry smartphone must be connected to the
same Wi-Fi network as the device you want to share media files with.
1.
On the home screen, click the Media icon.
2.
Press the
3.
Select the Turn on Media Server checkbox.
4.
When the file sharing indicator appears in the upper-right corner of the home screen, use the connected device you
want to share media files with to access your smartphone.
5.
On your smartphone allow access to your shared media files when prompted.
6.
To automatically accept all requests to share your media files, click Access Control and select the Auto Accept All
Connections checkbox.
key > Media Server.
Note: If you turn off the media server and then turn it on again, devices that are identified by IP addresses will prompt you
again for access to your media files.
Related information
Connect to a Wi-Fi network, 265
Manage the devices connected to the media server
You can change your decisions about which devices you allow to connect to your BlackBerry smartphone, and how they
connect, while using the media server.
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1.
Media server
On the home screen, click the Media icon.
key > Media Server.
2.
Press the
3.
Click Access Control.
4.
Highlight a connection.
5.
Do one of the following:
•
To change whether a device automatically connects, must receive permission to connect, or is automatically
denied access to the media server, change the field.
• To delete a device that's not currently active, press the
key > Delete Selected Device.
Select the types of media files that you share using the
media server
1.
On the home screen, click the Media icon.
2.
Press the
3.
Click Preferences.
4.
Select or clear the checkbox beside each type of media file that you want to start or stop sharing.
key > Media Server.
Change the display name of the media server
The display name that you assign to your media server appears on supported devices when they detect the media server on
the Wi-Fi network.
1.
On the home screen, click the Media icon.
2.
Press the
key > Media Server.
3.
Click Preferences > Edit.
4.
Type a display name for your BlackBerry smartphone.
5.
Click OK.
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Smart accessories
Smart accessories
About the Smart Accessories application
You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by
creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able
to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off,
and your smartphone's alarm clock turns on.
Set up a new dock
The first time you connect your BlackBerry smartphone to a dock, charger, or charging pod, you're prompted to set the
behavior of your smartphone for each time it connects. If you choose not to set the behaviour of your smartphone you'll be
prompted again the next time you connect your smartphone to the dock, charger, or charging pod. If you remove your
smartphone from the dock, charger, or charging pod while the configuration screen is displayed on your smartphone, the
configuration screen will remain open.
1.
In the Smart dock dialog box, click Configure.
2.
In the Dock Name field, type a name for your dock profile.
3.
290
•
To turn on an application when you connect your smartphone, in the Start Application drop-down list, click an
application.
•
To change the sound profile when you connect your smartphone, in the Sound Profile drop-down list, click a
sound profile.
•
To turn on or turn off the mobile network when you connect your smartphone, in the Mobile Network drop-down
list, click On or Off.
•
To turn on or turn off the Wi-Fi connection when you connect your smartphone, in the Wi-Fi drop-down list, click
On or Off.
•
To turn on or turn off Bluetooth technology when you connect your smartphone, in the Bluetooth drop-down list,
click On or Off.
Press the
key > Save.
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Smart accessories
Change a dock profile
Before you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone.
You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth
technology turns on or turns off when you connect your smartphone.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Smart Accessories.
3.
Click a dock profile.
4.
Change the dock settings.
5.
Press the
key > Save.
Delete a saved dock profile
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Smart Accessories.
3.
Highlight a dock profile.
4.
Press the
key > Delete.
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Power and battery
Power and battery
How to: Power and battery
Inserting the SIM card, media card, and battery
Remove the battery door
Insert the SIM card
Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your
smartphone.
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Slide the SIM card into the slot.
Insert the media card
The media card is optional. If a media card is included, it might already be inserted.
Insert the battery
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Power and battery
Set your smartphone to turn on and turn off
automatically
You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep.
Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Auto On/Off.
3.
In the Weekday or Weekend section, select the Enabled checkbox.
4.
Specify the times when your smartphone should turn on and turn off on weekdays and weekends.
5.
Press the
key > Save.
Turn off your smartphone
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.
•
If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the
key.
•
If you have set your smartphone to turn on and turn off automatically at specific times, on the home screen or in a
folder, click the Power Off icon. If you want your smartphone to stay turned off until you turn it on again, click Full
Power Off. If you want your smartphone to turn on again at the specified time or for alarm or calendar reminders, click
Turn Off.
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Power and battery
Reset your smartphone
Remove and reinsert the battery.
Check the battery power level
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Device and Status Information.
About battery saving mode
Battery saving mode helps your phone conserve energy and extend the amount of time between charges. When turned on,
battery saving mode monitors the battery strength. When your battery strength starts getting low, the application
automatically adjusts some options in the phone. Some options the phone adjusts to extend battery strength include:
•
•
•
•
Reducing the brightness of the backlight to its lowest level.
Reducing the length of time before the backlight turns off.
Turning on the option to automatically dim the backlight.
Reducing the setting for the Mobile Hot Spot automatic shutdown timer.
Turn on or turn off battery saving mode
When you turn on battery saving mode, your BlackBerry smartphone automatically changes options to conserve battery
power. When you turn off battery saving mode or the smartphone is charged, your normal smartphone settings are
restored.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Battery Saving Mode.
3.
Select or clear the Turn on Battery Saving Mode when battery power level is low checkbox.
4.
To change the power level that turns on battery saving mode, change the Start when battery power is at or drops
below field.
5.
Press the
key > Save.
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Power and battery
Turn on or turn off Application Resource Monitor
The Application Resource Monitor app monitors apps running in the background and reports on any that are abusing
system resources and causing issues, such as sluggish performance or lower than expected battery life. You can have
Application Resource Monitor alert you of any apps that are abusing system resources or automatically shut down those
apps.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Application Resource Monitor.
3.
Select or clear the Turn on Application Resource Monitor checkbox , and then customize the application by doing
any of the following:.
•
Select or clear the Automatically shutdown background draining applications checkbox.
•
Select or clear the Do not automatically shut down audio streaming applications.
When abusive behavior is identified you are prompted to immediately shut down the app or ignore the prompt and allow
the app to continue running. If you decide to ignore the prompt, Application Resource Monitor will not monitor the app
again.
Troubleshooting: Power and battery
My battery life is shorter than I expected
Many factors influence the standby time and the talk time of the BlackBerry smartphone. Including things like signal
strength, network type, and proximity to the network. For tips to improve the battery life see the related information listed
below.
Related information
Tips: Extending battery life, 35
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Storage space and media cards
Storage space and media cards
How to: Storage space and media cards
About media cards
Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take
videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones,
videos, or pictures. For more information about inserting a media card into your smartphone, see the printed
documentation that came with your smartphone.
Supported media cards
Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported.
Inserting the SIM card, media card, and battery
Remove the battery door
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Insert the SIM card
Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your
smartphone.
Slide the SIM card into the slot.
Insert the media card
The media card is optional. If a media card is included, it might already be inserted.
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Insert the battery
Turn on or turn off media card support
When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This
might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than
your media card.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Storage.
3.
Select or clear the Media Card Support checkbox.
4.
Press the
key > Save.
Turn on or turn off USB mass storage mode
If your BlackBerry smartphone is connected to your computer with a USB cable but doesn't appear as a drive on your
computer, you may have to turn on USB mass storage mode.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Storage.
3.
Press the
key > Enable USB Mass Storage.
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4.
Storage space and media cards
If necessary, type your smartphone password.
Your smartphone appears as a drive on your computer.
To turn off USB mass storage mode, press the
key > Disconnect.
Back up smartphone data to your media card
Before you begin: To perform this task, you must have a media card inserted in your BlackBerry smartphone.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you
might not be able to perform this task. For more information, contact your administrator.
CAUTION: If you perform this task, any existing backup data on your media card is deleted and replaced with your new
backup data.
1.
On the home screen, click the Setup icon.
2.
In the Setup section, click Device Switch > Using a Media Card > Save Data.
•
To back up smartphone data including email, select the Save emails checkbox.
•
To back up smartphone data excluding email, clear the Save emails checkbox.
3.
Click Continue.
4.
To set a password for your data, in the Password field, enter a password.
5.
In the Confirm field, re-enter the password.
6.
Click Save.
Related information
Restore smartphone data from your media card, 300
Restore smartphone data from your media card
If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your
smartphone.
1.
On the home screen, click the Setup icon.
2.
In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue.
3.
In the Password field, enter the password you set when you backed up your smartphone data.
4.
Click Enter.
Related information
Back up smartphone data to your media card, 300
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Storage space and media cards
Repair files stored on your media card or on your
smartphone
CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have
errors from your media card or on your smartphone.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Storage.
3.
Press the
4.
Complete the instructions on the screen.
key > Repair.
If your media card is still not repaired after you run the repair feature, you might want to try formatting it.
Related information
My smartphone doesn't recognize my media card, 303
Format your media card or built-in media storage
Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media
storage.
CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in
media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your
computer, especially before you update any software. Maintaining a current backup file on your computer might allow you
to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Storage.
3.
Press the
4.
Complete the instructions on the screen.
key > Format.
About compression
Compression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that
data. When compression is turned on, your smartphone can compress your data, including messages, contacts, calendar
entries, tasks, and memos. You should keep compression turned on.
If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it.
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Storage space and media cards
About file encryption
File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be
inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption
key that your smartphone generates, your smartphone password, or both.
If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your
media card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password,
you can access the files on your media card in any smartphone that you insert your media card into, as long as you know
the password for the smartphone.
Related information
Turn on encryption, 302
Turn on encryption
Before you begin: To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.
Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your
media card.
You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call
when your smartphone is locked, the encrypted contact information doesn't appear on the screen.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Encryption.
3.
To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.
4.
To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one
of the following:
5.
•
To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.
•
To encrypt files using your smartphone password, change the Mode field to Device Password.
•
To encrypt files using an encryption key and your smartphone password, change the Mode field to Device
Password & Device Key.
Press the
key > Save.
To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop
encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox.
Related information
About file encryption, 302
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Storage space and media cards
View the amount of available storage space on your
smartphone
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Storage.
Related information
Tips: Freeing space to optimize your smartphone's performance, 50
View the amount of storage space used by media files
1.
On the home screen, click the Media icon.
2.
Press the
key > Memory Use.
Troubleshooting: Storage space and media
cards
My smartphone doesn't recognize my media card
Try the following actions:
•
•
•
Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a
media card into your smartphone, see the printed documentation that came with your smartphone.
In your media card options, verify that media card support is turned on.
In your media card options, if there's a message to format your media card, disconnect your smartphone from your
computer. Format your media card.
CAUTION: Formatting your media card will delete all the files from it.
Related information
Turn on or turn off media card support, 141
Format your media card or built-in media storage, 301
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Storage space and media cards
The application storage on my smartphone is low
When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that
lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Try the following actions:
•
Verify that you have deleted old email messages or text messages, especially messages with attachments.
•
Verify that you have deleted contacts that are already in your organization's contact list.
•
•
Verify that you have deleted media files from your smartphone.
If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the
previous version of the BlackBerry Device Software.
Verify that you have cleared the browser cache.
•
Related information
Tips: Freeing space for your music, pictures, videos, and files, 37
View the amount of available storage space on your smartphone, 303
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Search
Search
How to: Search
Search for an item
You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone.
You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you
selected from previous search results.
1.
On the home screen, click the
2.
Type your search terms.
icon.
To stop a search, press the
key twice.
Related information
Change what happens when you type on the Home screen, 26
Search for an item using voice enabled search
Before you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry
smartphone must be connected to the wireless network.
1.
On the home screen, click the
2.
Click the
3.
Say your search terms.
icon.
icon.
To stop a search, press the
key twice.
Related information
Change the language for voice enabled search, 306
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Search
Change search options
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Search.
•
3.
To clear search history, click Delete Search History.
•
To turn off search history, clear the Show Search History checkbox.
•
To turn off web suggestions, clear the Show Web Suggestions checkbox.
•
To change which applications appear in your search results, in the Data Sources and Extended Providers
sections, select or clear the checkbox beside one or more of the listed applications.
Press the
key > Save.
Change the language for voice enabled search
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Language.
3.
Change the Voice Search field.
4.
Press the
key > Save.
Search for messages
You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email
application on your computer or in another associated email account if your email account uses the BlackBerry Internet
Service or a BlackBerry Enterprise Server that supports this feature.
On the home screen, click the Messages icon.
• To search for messages based on the subject, highlight a message. Press the
key > Search by > Subject.
• To search for messages based on the sender, highlight a message. Press the
key > Search by > Sender.
key > Search by > Advanced. Specify the search criteria. To save the
• To perform an advanced search, press the
key > Save. Click Search.
search criteria, press the
• To search for messages using the criteria from your last advanced search, press the
key > Last.
Advanced. Press the
Note: If you search for messages, your smartphone doesn't search attachments.
To stop a search, press the
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Search
Do more with your message search results, 308
Message search criteria, 307
Message search criteria
Field
Description
Search Messages
Specify whether you search for messages
that are on your BlackBerry smartphone
or for messages that are in an email
application on your computer.
Name
Specify one or more contacts or email
addresses that your smartphone should
search for in messages. To widen the
search, you can also specify part of a
name.
Appears in
Change the type of address field that your
smartphone should search in for the
name or email address.
Subject
Specify one or more words that your
smartphone should search for in the
subject of messages.
Message
Specify one or more words that your
smartphone should search for in the body
of messages.
Include Encrypted Messages
Specify whether your smartphone
searches encrypted messages, plain text
messages, and digitally signed messages.
Service
If your smartphone is associated with
more than one email address, change the
email account that your smartphone
should search in for messages. Not all
email accounts support this feature.
Folder
Change the folder that your smartphone
should search in for messages.
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Field
Description
Show
Change the status of messages that your
smartphone should search for.
Type
Change the type of messages that your
smartphone should search for.
Search
Do more with your message search results
1.
In the search results, highlight a message.
2.
Press the
•
key.
To view more available search results, click Get More Results.
•
To add the message that you highlighted to your message inbox, click Add.
•
To add all the messages from the search results to your message inbox, click Add All.
•
To delete the search results, click Delete Search.
•
To start a new search, click Search by.
CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox
or the email application on your computer.
View, change, or delete a saved search
1.
On the home screen, click the Messages icon.
2.
Press the
key > Search by > Advanced.
3.
Press the
key.
•
To view a list of saved searches, click Recall.
• To change a saved search, click Recall. Highlight a search. Press the
key > Save.
search criteria. Press the
• To delete a saved search, click Recall. Highlight a search. Press the
key > Edit Search. Change the
key > Delete Search.
Search for text in a message, in a file, or on a webpage
Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1.
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In a message, in a file, in an attachment, or on a webpage, press the
key > Find or Find on Page.
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2.
Type the text.
3.
Press the
Search
key on the keyboard.
To search for the next instance of the text, press the
key > Find Next or Find Next on Page.
Search for a contact
You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might
also be able to search for contacts in your organization's contact list.
1.
On the home screen, click the Contacts icon.
•
To search for a contact in your contact list, type all or part of a contact's name.
•
To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's
name. Click OK.
2.
Highlight a contact.
3.
Press the
key.
•
To view information for a contact, click View.
•
To add a contact from your organization's contact list to your contact list, click Add to Contacts.
•
To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.
•
To view the next 20 matches in your organization's contact list, click Get More Results.
•
To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.
•
To delete the search results after you have searched your organization's contact list, click Delete Lookup.
•
To start a new search when you are searching your organization's contact list, click Lookup.
Related information
Change how contact names appear in Remote Lookup results, 203
Troubleshooting: Search
I don't get any voice enabled search results
Try one of the following:
•
•
Verify that your BlackBerry smartphone has a strong connection to the wireless network.
Verify that the correct language is set for voice enabled search.
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Related information
Turn on, turn off, or check the status of a network connection, 257
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Security
Security
How to: Security
Security basics
About the smartphone password
There are several types of password protection that you can use on your BlackBerry smartphone.
Smartphone password
You can create a smartphone password to help protect your smartphone from unauthorized access and use, and you can
set your smartphone to lock after a certain period of inactivity. You must enter your smartphone password to unlock your
smartphone. If you forget your password, it can't be recovered. For security reasons, if you exceed the number of allowed
password attempts, your smartphone deletes all your smartphone data and prompts you to set a new password.
BlackBerry ID
After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product or
service that supports BlackBerry ID. If you exceed the number of allowed attempts to log in using BlackBerry ID, wait for
the security lockout to end before you try to log in again. To reset your BlackBerry ID password, visit www.blackberry.com/
blackberryid.
Password Keeper
You can use the Password Kepper (
) to store password information, such as your passwords for online banking. The
Password Keeper is designed to encrypt your password information, and decrypt it when you enter the Password Keeper
password. Rember that you might also need your smartphone password before you access the Password Keeper. If you
exceed the number of allowed attempts to open the Password Keeper, the Password Keeper data can't be accessed unless
you restore your smartphone data. After you restore your smartphone data, when you attempt to open Password Keeper
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you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper
password to access old password information.
Restoring your data
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Set or change your smartphone password, 312
I forget my smartphone password, 43
My smartphone prompts me to make an emergency call when I type a password, 342
Set or change your smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing
your current password by deleting all your smartphone data.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Password.
•
To set a password, click Set Password.
•
To change your password, click Change Password.
3.
Type a password.
4.
Press the
key > Save.
To turn off your smartphone password, clear the Enable checkbox.
Related information
Require your smartphone password before adding an app, 246
Lock or unlock your smartphone, 32
About backing up and restoring smartphone data, 182
About the smartphone password, 311
I forget my smartphone password, 43
Delete smartphone data, third-party applications, or media card files, 314
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Security
Lock or unlock your smartphone
You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone
password, you can also lock your smartphone with a password.
Do one of the following:
• To lock the keyboard, press the
• To unlock the keyboard, press the
key on the top of your smartphone.
key again.
• To lock your smartphone with a password, on the home screen or in a folder, click the
•
icon.
To unlock your smartphone, enter your password.
Related information
Set or change your smartphone password, 312
Change when your smartphone locks automatically with a password
Before you begin:
Depending on the options that your administrator sets, you might not be able to perform this task. For more information,
contact your administrator.
If you set a BlackBerry smartphone password, you can set your smartphone to lock automatically after a certain period of
time or when you insert your smartphone into a holster.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Password.
3.
•
To change the amount of time that passes before your smartphone locks automatically, change the Lock After
field.
•
To lock your smartphone when you insert it into a holster, select the Lock Handheld Upon Holstering checkbox.
Press the
key > Save.
Related information
Turn on or turn off dialing from the lock screen, 76
Set a limit for smartphone password attempts
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Password.
3.
Change the Number of Password Attempts field.
4.
Press the
key > Save.
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Delete smartphone data, third-party applications, or media card files
Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you
have a copy on your computer.
CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete.
You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone
restarts.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Security Wipe.
3.
Select the checkboxes for items that you want to delete.
4.
Type blackberry.
5.
Click Wipe Data.
If your smartphone was previously associated with a BlackBerry Enterprise Server, when you delete all your smartphone
data, any IT policy rules that were associated with your smartphone remain and may continue to affect the features and
settings that are available on your smartphone.
Parental Controls
About Parental Controls
Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are
used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are
available. When you turn on Parental Controls a four-digit PIN is required to change the allowed services, which prevents
children or other parties from changing your settings.
Turn on Parental Controls
When you set a PIN for Parental Controls, the only way to reset the PIN if you forget it is to delete all the data on the
smartphone.
To turn on Parental Controls:
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Parental Controls.
3.
Select the Enable checkbox to turn on Parental Controls.
4.
Select one or more of the following options to allow or limit the use of the feature:
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•
To allow phone calls, select the Phone checkbox. To limit incoming calls to stored contacts, select the Limit
incoming calls to contacts checkbox.
•
To allow text messages, select the Text Messages checkbox.
•
To allow the exchange of files over a Bluetooth connection, select the Bluetooth checkbox.
•
To allow the use of location services, like GPS, select the Location services checkbox.
•
To allow Internet access, select the Browser checkbox.
•
To allow the uploading of files to the YouTube website, select the YouTube Uploader checkbox. This restriction
does not limit access to the YouTube website.
•
To allow the installation of third party applications, select the Application installations checkbox.
•
To allow the addition of new email accounts, select the Email account setup checkbox.
•
To allow access to Facebook, click the Facebook checkbox. The Facebook option and the Twitter option work
together. You must either allow or restrict access to both applications. If you select or clear the checkbox for one
option, the setting is automatically applied to the other option.
•
To allow access to Twitter, select the Twitter checkbox.
•
To allow picture taking, select the Camera checkbox.
•
To allow access to BlackBerry Messenger, select the BlackBerry Messenger checkbox.
5.
Press the
key > Options.
6.
Press the
key > Save.
7.
Enter a four-digit PIN. Click OK.
8.
Confirm the PIN. Click OK.
Change Parental Controls
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Parental Controls.
3.
Make changes to your options.
4.
Press the
5.
Enter your four-digit PIN. Click OK.
key > Save.
Related information
I forgot the PIN for Parental Controls, 343
Turn off Parental Controls
To turn off Parental Controls
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Parental Controls.
3.
Clear the Enable checkbox.
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4.
Press the
5.
Enter your four-digit PIN. Click OK.
Security
key > Save.
Related information
I forgot the PIN for Parental Controls, 343
Password Keeper
About the Password Keeper
Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your
passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your
passwords.
You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.
Add, change, or delete a password that is saved in the Password Keeper
On the home screen or in the Applications folder, click the Password Keeper icon.
• To add a password, press the
key > New. Type the password information. Press the
• To change a password, highlight a password. Press the
the
key > Save.
• To delete a password, highlight a password. Press the
key > Open. Change the password information. Press
key > Delete.
Change the Password Keeper password
1.
On the home screen or in the Applications folder, click the Password Keeper icon.
2.
Press the
key > Change Password.
Set a limit for password attempts in the Password Keeper
1.
On the home screen or in the Applications folder, click the Password Keeper icon.
2.
Press the
3.
Change the Password Attempts field.
4.
Press the
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key > Save.
key > Save.
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Copy a password
1.
On the home screen or in the Applications folder, click the Password Keeper icon.
2.
Highlight a password.
3.
Press the
key > Copy Username or Copy Password.
To clear the clipboard, press the
key > Clear Clipboard.
Note: Passwords are not encrypted when they are on the clipboard.
Prevent password copying
1.
On the home screen or in the Applications folder, click the Password Keeper icon.
2.
Press the
3.
In the Password Entries section, clear the Allow Clipboard Copy checkbox.
4.
Press the
key > Options.
key > Save.
Hide or show passwords in the Password Keeper
1.
On the home screen or in the Applications folder, click the Password Keeper icon.
2.
Press the
3.
key > Options.
•
To hide passwords in the Password Keeper, clear the Show Password checkbox.
•
To show passwords in the Password Keeper again, select the Show Password checkbox.
Press the
key > Save.
Generate a random password
1.
On the home screen or in the Applications folder, click the Password Keeper icon.
2.
If necessary, change the criteria for generating random passwords by doing any of the following:
• Press the
key > Options. Change the Length field.
• Press the
checkboxes.
key > Options. Select or clear the Include Alpha, Include Numbers, or Include Symbols
3.
Press the
key > New.
4.
Press the
key > Random Password.
5.
Press the
key > Save.
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Encryption
About encrypting data and files on your smartphone
When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data
stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your
smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your
data. You can also encrypt the files on your media card using your smartphone password, an encryption key that your
smartphone generates, or both. Your smartphone decrypts data as you access it.
If you encrypt the files on your media card using an encryption key that your smartphone generates, you can only access
the files when the media card is inserted into your smartphone. If you encrypt the files using your smartphone password,
you can access the files in any smartphone that you insert your media card into, as long as you know the smartphone
password that was used to protect the files.
If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of
your smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide
your smartphone password and also connect your smartphone to your smart card reader.
Turn on encryption
Before you begin: To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.
Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your
media card.
You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call
when your smartphone is locked, the encrypted contact information doesn't appear on the screen.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Encryption.
3.
To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.
4.
To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one
of the following:
5.
•
To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.
•
To encrypt files using your smartphone password, change the Mode field to Device Password.
•
To encrypt files using an encryption key and your smartphone password, change the Mode field to Device
Password & Device Key.
Press the
key > Save.
To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop
encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox.
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Related information
About file encryption, 302
Set encryption strength
If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption
that your smartphone uses to protect data that you receive when your smartphone is locked with a password.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Encryption.
3.
Change the Strength field.
4.
Press the
key > Save.
Use a certificate to encrypt the encryption keys on your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader
supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your
smartphone.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Encryption.
3.
Select the Two-factor Protection checkbox.
4.
Press the
key > Save.
Generate an encryption key
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Security Status Information.
3.
Highlight a service.
4.
Press the
5.
Click Regenerate Encryption Key.
key.
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SIM card
Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card.
Protect your SIM card with a PIN code
To get your SIM card PIN code, contact your wireless service provider.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Advanced System Settings > SIM Card.
3.
Press the
4.
Type your SIM card PIN code. If you exceed the number of allowed attempts to enter the SIM card PIN code, your SIM
card does not function.
5.
Press the
key > Enable Security.
key on the keyboard.
Change a SIM card PIN code
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Advanced System Settings > SIM Card.
• To change the PIN code that protects your SIM card, press the
• To change the PIN code for fixed dialing on your SIM card, press the
key > Change PIN code.
key > Change PIN2 code.
Memory cleaning
About memory cleaning
Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone.
Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email
messages, LDAP authentication passwords, and data from certificate and key searches.
When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in
the following situations:
•
•
•
•
•
320
When you insert your smartphone in a holster
When you do not use your smartphone for a specified period of time
When you synchronize with your computer
When you change the time or the time zone for your smartphone
When you lock your smartphone
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Turn on memory cleaning
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Memory Cleaning.
3.
Select the Enable checkbox.
4.
Press the
key > Save.
Change when your smartphone deletes sensitive data from the
temporary smartphone memory
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Memory Cleaning.
3.
•
To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a
holster, clear the Clean When Holstered checkbox.
•
To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified
period of time, clear the Clean When Idle checkbox.
•
To change how long your smartphone waits after you stop using it before it deletes sensitive data, change the Idle
Timeout field.
Press the
key > Save.
Delete sensitive application data from the temporary smartphone
memory
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Memory Cleaning.
3.
To delete sensitive data for all applications, in the Memory to Clean section, click Clean.
Create a shortcut for the memory cleaning application
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Memory Cleaning.
3.
Select the Place Memory Cleaner Shortcut on Home Screen checkbox.
4.
Press the
key > Save.
The Memory Cleaner icon appears on the home screen or in the Applications folder.
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Certificates and PGP keys
About certificates and certificate enrollment
A certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry
smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys.
If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates
over the wireless network using a certification authority profile provided by your administrator. Depending on your
organization, enrollment for a certificate might be required and might also occur automatically.
When you enroll with a certification authority profile, a new certificate is downloaded to your smartphone and added to your
certificate list. The certification authority profile shows the status of the certificate. If the certificate is scheduled to expire
soon, you can re-enroll with the certification authority profile to receive an updated certificate.
About PGP keys
If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over
the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment
with the PGP Universal Server might be required and might also occur automatically.
PGP keys allow you to send and receive PGP messages using your BlackBerry smartphone. Your smartphone supports
RSA, DSA, and Diffie-Hellman keys.
About the trust status of certificates and PGP keys
When you view the details for a certificate or key, you can view the trust status of the item. Depending on your
adminstrator, you can change the trust status of a certificate or PGP key.
A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate
chain is trusted on your BlackBerry smartphone), or not trusted (the certificate isn't explicitly trusted and the root
certificate in the certificate chain isn't trusted or doesn't exist on your smartphone).
A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private
key on your smartphone), or not trusted (the PGP key isn't explicitly trusted and isn't associated with a trusted PGP key on
your smartphone, and a chain of digital signatures to a trusted key doesn't exist).
Related information
Change the trust status of a certificate or PGP key, 326
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Certificate and PGP key basics
Download a certificate or PGP key from an LDAP-enabled server or
DSML-enabled server
If you are enrolled with the PGP Universal Server, you can't download PGP keys manually.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificates or PGP keys.
3.
Press the
4.
Specify the search criteria.
5.
Press the
6.
Click a certificate.
7.
Click Add To Key Store.
key > Fetch Certificates or Fetch PGP Keys.
key > Search.
Related information
I can't download a certificate or PGP key from an LDAP-enabled server, 342
Download a certificate from a certification authority
If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a
certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an
updated certificate.
1.
On the home screen, click the
icon. If you don't have the
icon, on the home screen or in a folder, click
the Options icon. Click Security > Advanced Security Settings > Certificate Enrollment.
2.
Click Enroll or Re-enroll.
3.
If necessary, type the credentials that your administrator gave you.
Download a personal PGP key from the PGP Universal Server
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > PGP.
3.
Press the
key > Download Keys.
Import a certificate or PGP key that is saved on your smartphone
1.
On the home screen or in a folder, click the Media icon or Files icon.
2.
Find and click a certificate or PGP key.
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3.
Select the certificate or PGP key.
4.
Press the
Security
key > Import Certificate or Import PGP Key.
• To view the certificate or PGP key, highlight the certificate or PGP key. Press the
View PGP Key.
key > View Certificate or
• To trust the certificate or PGP key, highlight the certificate or PGP key. Press the
Trust PGP Key.
key > Trust Certificate or
Import certificates or PGP keys from a media card
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificates or PGP keys.
3.
Press the
4.
Select the certificates or PGP keys you want to import.
5.
Press the
key > Import Media Card Certs or Import Media Card PGP Keys.
key > Import Certificates or Import PGP keys.
To view a certificate or PGP key, highlight the certificate or PGP key. Press the
Key.
key > View Certificate or View PGP
Send or delete a certificate or PGP key
When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the
corresponding private key.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificates or PGP keys.
3.
Highlight a certificate or PGP key.
• To send a certificate or PGP key, press the
• To delete a certificate or PGP key, press the
key > Send via Email or Send via PIN.
key > Delete.
View details for a certificate or PGP key
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificates or PGP keys.
3.
Click a certificate or PGP key.
View one type of certificate or PGP key
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificates or PGP keys.
3.
Press the
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4.
Security
Click one of the following menu items:
•
Show Personal Certificates
•
Show Personal PGP Keys
•
Show Others' Certificates
•
Show Others' PGP Keys
•
Show CA Certificates
•
Show Root Certificates
To view all the certificates on your BlackBerry smartphone, press the
key > Show All Certificates.
View the certificate chain for a certificate
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificates.
3.
Highlight a certificate.
4.
Press the
key > Show Chain.
Certificate and PGP key statuses
Status indicators for certificates, PGPkeys, and certification authority
profiles
Status indicators for certificates and PGP keys
Indicator
Description
The certificate or PGP key has a corresponding private key that is stored on your BlackBerry
smartphone or a smart card.
The certificate chain or PGP key is trusted and valid, and the revocation status is good.
The revocation status is unknown, or a public key is weak.
The certificate, a certificate in the certificate chain, or the PGP key is untrusted, revoked,
expired, not valid, or can't be verified.
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Status indicators for certification authority profiles
Indicator
Description
A valid certificate is associated with the certificate authority profile.
A new certificate is being retrieved because the current certificate is scheduled to expire soon.
The enrollment request is pending approval from the certificate authority.
Enrollment with the certificate authority profile is pending because an action from the user is
required to continue, or because enrollment is scheduled to occur later.
Enrollment with the certificate authority profile is required and will occur automatically.
Check the revocation status of a certificate, certificate chain, or PGP key
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificates or PGP keys.
3.
Highlight a certificate or PGP key.
4.
Press the
key > Fetch Status or Fetch Chain Status.
Change the trust status of a certificate or PGP key
Before you begin: Depending on the types of certificates that your administrator allows, you might not be able to trust
some types of certificates.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificates or PGP keys.
3.
Highlight a certificate or PGP key.
key > Trust or Distrust.
4.
Press the
5.
If you are trusting a certificate with a certificate chain, do one of the following:
•
To trust only the highlighted certificate, click Selected Certificate.
•
To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.
Related information
About the trust status of certificates and PGP keys, 322
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Revoke a certificate or PGP key
If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone
doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificates or PGP keys.
3.
Highlight a certificate or PGP key.
4.
Press the
5.
Change the Reason field.
6.
Click OK.
key > Revoke > Yes.
To cancel a certificate hold, highlight the certificate. Press the
key > Cancel Hold.
Certificate revocation reasons
Reason
Description
Unknown
The revocation reason does not match any of the predefined reasons.
Key Compromise
A person who is not the key subject might have discovered the private key value.
CA Compromise
Someone might have revealed the private key of the certificate issuer.
Change in Affiliation
The certificate subject no longer works for the organization.
Superseded
A new certificate is replacing an existing certificate.
Cessation of Operation
The certificate subject no longer requires the certificate.
Certificate Hold
You want to revoke the certificate temporarily.
PGP key revocation reasons
Reason
Description
Unknown
The revocation reason does not match any of the predefined reasons.
Superseded
A new PGP key is replacing an existing PGP key.
Key Compromise
A person who is not the key subject might have discovered the private key value.
Key Retired
The PGP key is no longer used.
User ID Invalid
The user information for the PGP key is not valid.
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Certificate and PGP key options
Change the display name for a certificate or PGP key
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificates or PGP keys.
3.
Highlight a certificate or PGP key.
4.
Press the
5.
Type a display name for the certificate or PGP key.
6.
Click OK.
key > Change Label.
Turn off prompts that appear when you add a certificate or PGP key to
the key store
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificates or PGP keys.
3.
Press the
key > Fetch Certificates or Fetch PGP Keys.
4.
Press the
key > Options.
5.
•
To download the revocation status of a certificate or PGP key when you add it to the key store, change the Fetch
Status field to Yes.
•
To add a certificate or PGP key to the key store without downloading the revocation status, change the Fetch
Status field to No.
•
To turn off the display name prompt, clear the Prompt for Label checkbox.
Press the
key > Save.
If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the
subject as the name for the certificate or PGP key.
Add an email address to a certificate
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificates.
3.
Press the
4.
Highlight a certificate.
5.
Press the
key > Associate Addresses.
6.
Press the
key > Add Address.
7.
Do one of the following:
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•
Click a contact.
• Click Use Once. Type an email address. Press the
8.
Security
Press the
key on the keyboard.
key > Save.
Change how often a certification authority profile checks certificate
status
Depending on your organization, you might be able to change how often a certification authority profile checks the status of
its certificate. If the certificate is scheduled to expire soon, you can re-enroll with the certification authority profile to
receive an updated certificate.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificate Enrollment.
3.
Change the Certificate Revocation Check Interval field.
4.
Press the
key > Save.
Clear the PGP data cache
The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry
smartphone downloads from the PGP Universal Server.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > PGP.
3.
Press the
key > Clear Universal Cache.
The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server
policy and updated PGP public keys from the PGP Universal Server.
Certificate servers
Add or delete a certificate server
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificate Servers.
• To add a new certificate server, press the
key > New Server. Add the connection information for the
certificate server. Press the
key > Save.
• To delete a certificate server, highlight a certificate server. Press the
key > Delete.
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Change connection information for a certificate server
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificate Servers.
3.
Highlight a certificate server.
4.
Press the
5.
Change the connection information for the certificate server.
6.
Press the
key > Edit.
key > Save.
Connection options for OCSP and CRL servers
Option
Description
Friendly Name
Type a display name for the certificate server.
Server URL
Type the web address of the certificate server.
Connection options for LDAP-enabled servers
Option
Description
Friendly Name
Type a display name for the server.
Server Name
Type the network address of the server.
Base Query
Type the base query information for the server using X.509 certificate syntax (for
example, o=test.rim.net).
Port
Type the port number for your organization’s network. The default port number is
389.
Authentication Type
Specify whether you must log in to the server.
Connection Type
Specify whether your BlackBerry smartphone uses an SSL connection or a TLS
connection to connect to the server.
Send connection information for a certificate server
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificate Servers.
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3.
Highlight a certificate server.
4.
Press the
Security
key > Email Server or PIN Server.
Key store
About the key store
The key store on your BlackBerry smartphone might store the following items:
•
•
•
•
•
•
•
Personal certificates or PGP keys (public and private key pairs)
Certificates that you download using a certification authority profile or the BlackBerry Desktop Software
Root certificates that are included in the BlackBerry Desktop Software
Certificates that you download from an LDAP-enabled server or DSML-enabled server
PGP public keys that you download from an LDAP-enabled server
Certificates or PGP public keys that you import from your smartphone or a media card
Certificates or PGP public keys that you add from a message
To access items in the key store, you must enter a key store password. If you exceed the number of allowed password
attempts, all your smartphone data is deleted.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Change the key store password
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Key Stores.
3.
Press the
key > Change Key Store Password.
Synchronize the key store password with the smartphone password
If you synchronize the key store password with your BlackBerry smartphone password, when you change your smartphone
password, the key store password changes to match it automatically.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Key Stores.
3.
Change the Use Device Password as Key Store Password field to Yes.
4.
Press the
key > Save.
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Change when your smartphone deletes the key store password
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Key Stores.
3.
Change the Key Store Password Timeout field.
4.
Press the
key > Save.
To access private keys after your BlackBerry smartphone deletes the key store password, you must type your key store
password.
Add contacts automatically when you add certificates or PGP keys to the
key store
You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP
key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can
automatically create a contact entry with that person's name, organization, phone number, and address.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Key Stores.
3.
Select the Add Certificate Email to Contacts checkbox.
4.
Press the
key > Save.
Change the service that your smartphone uses to download certificates
Depending on your organization, you might not be able to change the service that your BlackBerry smartphone uses to
download certificates. For more information, contact your administrator.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Key Stores.
3.
Change the Certificate Service field.
4.
Press the
key > Save.
Turn off automatic backup and restore of key store data
By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore
your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your
private key from your computer, you can turn off automatic backup and restore of key store data.
1.
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2.
Click Security > Advanced Security Settings > Key Stores.
3.
Clear the Allow Key Store Backup/Restore checkbox.
4.
Press the
Security
key > Save.
To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox.
Change the refresh rate for certificate revocation lists
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Key Stores.
3.
In the Certificate Status section, change the Expires After field.
4.
Press the
key > Save.
Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store
item with a status that is older than the time limit that you set.
Reject certificate revocation lists from unverified CRL servers
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Key Stores.
3.
Clear the Accept Unverified CRLs checkbox.
4.
Press the
key > Save.
Your BlackBerry smartphone rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection
Service can't verify.
Smart cards
About using a smart card with your smartphone
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to
the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as
signing and decryption use the smart card, and public key operations such as verification and encryption use the public
certificates on your smartphone.
If you use a smart card certificate to authenticate with your smartphone, after you connect your smart card reader to your
smartphone, your smartphone requests authentication from the smart card each time that you unlock your smartphone.
You can install multiple smart card drivers on your smartphone, including drivers for microSD smart cards, but you can only
authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer
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media files between your microSD smart card and your computer, you must temporarily turn off two-factor authentication
or select a different authentication option.
If the S/MIME Support Package for BlackBerry smartphones is installed on your smartphone, you can use smart card
certificates to send S/MIME-protected messages.
Turn on two-factor authentication
Before you begin: To perform this task, you must set a password for your BlackBerry smartphone and have the smart card
password that you received with your smart card.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Password.
3.
•
To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field
to Smart Card.
•
To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password
to unlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device
Password checkbox.
Press the
key > Save.
Import a certificate from a smart card
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Advanced Security Settings > Certificates.
key > Import Smart Card Certs.
3.
Press the
4.
Enter your smart card password.
5.
Select the checkbox beside a certificate.
6.
Click OK.
7.
Enter your key store password.
8.
Click OK.
Lock your smartphone when you remove your smart card from your
smart card reader
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Password.
3.
If necessary, change the User Authenticator field to Smart Card.
4.
Select the Lock On Card Removal checkbox.
5.
Press the
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Related information
I can't unlock my smartphone using my smart card, 342
About smart password entry
If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric, you
might be able to use smart password entry in some password fields. When smart password entry is turned on, your
smartphone is designed to remember the format of a password that you type in a password field. When you type the
password again, your smartphone applies a smart password filter to the password field. If the password is numeric, a 123
indicator appears beside the password field and you do not have to press the
key to type numbers. If the password
is alphanumeric, an ABC indicator appears beside the password field.
To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart
card reader must be installed on your smartphone.
Turn off smart password entry
Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry
smartphone.
You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or
smart card password based on the smart password filter that your smartphone applies to password fields.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Password.
3.
If necessary, change the User Authenticator field to Smart Card.
4.
Clear the Smart Password Entry checkbox.
5.
Press the
key > Save.
To turn on smart password entry again, check the Smart Password Entry checkbox.
Turn off notification for smart card connections
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Smart Card.
3.
Clear the LED Session Indicator checkbox.
4.
Press the
key > Save.
To turn on notification for smart card connections, select the LED Session Indicator checkbox.
Prerequisites: Using authentication certificates
•
Your BlackBerry smartphone must have the correct smart card driver and smart card reader driver installed.
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•
You must have imported a certificate from your smart card that you can use for signing and verification.
•
•
You must turn on advanced authentication.
You must have set a smartphone password.
•
You must have the smart card password that you received with your smart card.
Security
Use a certificate to authenticate your smart card
Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry
smartphone.
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use
your smart card to unlock your smartphone.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Password.
3.
If necessary, change the User Authenticator field to Smart card.
4.
Change the Authentication Certificate field.
5.
Press the
key > Save.
To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None.
Check the status of your authentication certificate automatically
Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry
smartphone.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Password.
3.
If necessary, change the User Authenticator field to Smart Card.
4.
Change the Certificate Status Check field.
5.
Press the
key > Save.
If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your
smartphone locks.
Store the passphrase for your smart card on your smartphone
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Smart Card.
3.
Select the PIN Caching checkbox.
4.
Press the
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Your BlackBerry smartphone stores the passphrase for the same length of time as it stores your key store password.
VPN settings
Depending on the options that your administrator has set for you, this feature might not be supported.
About VPN profiles
A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on
your organization, your adminstrator might add a VPN profile to your BlackBerry smartphone automatically and you might
have more than one VPN profile on your smartphone. For more information about VPN profiles, contact your administrator.
About software tokens
You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry
smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be
on your smartphone and the software token information that appears in the VPN profile must be correct. For more
information about software tokens, contact your administrator.
View IT policy rules that are set for your smartphone
If your BlackBerry smartphone is associated with a BlackBerry Enterprise Server, your administrator might add IT policy
rules that determine which features and settings are available on your smartphone. For example, your administrator might
add an IT policy rule to your smartphone that requires you to use a password.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Security Status Information > View IT Policy > IT Policy Details.
Verify security software manually
Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone.
The tests should run automatically after you restart your smartphone, but you can also verify security software manually.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Security > Security Status Information.
3.
Press the
key > Verify Security Software.
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Third-party application control
About permissions and trust status for third-party applications
You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone
interact with the other applications on your smartphone. For example, you can control whether third-party applications can
access data or the Internet, make calls, or track your location. Some applications require specific permissions to work.
If you have added a third-party application to your smartphone, your smartphone is designed to prevent the application
from sending or receiving data without your knowledge. The first time that you open a third-party application, you might be
prompted to trust the application or to set permissions for it. If you trust the application, your smartphone sets most
permissions for the application to Allow. You can change the permissions for a specific application or all applications in the
smartphone options.
Set permissions for a third-party application
Note: Changing permissions for third-party applications can significantly affect the operation of applications on your
BlackBerry smartphone. For more information about how changing these permissions might affect the operation of the
applications on your smartphone, contact your wireless service provider or administrator.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Application Management.
• To set permissions for a specific third-party application, highlight the application. Press the
Permissions.
• To set permissions for all third-party applications, press the
3.
In the Connections, Interactions, or User Data section, press the
4.
Change the permission fields.
5.
Press the
key > Edit Default Permissions.
key > Expand.
key > Save.
Related information
Interaction permissions for third-party applications, 340
Data permissions for third-party applications, 341
Reset connection permissions for third-party applications
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Application Management.
3.
Press the
key > Edit Default Permissions.
4.
Press the
key > Reset All Firewall Prompts.
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5.
Press the
Security
key > Apply Defaults to All.
About direct Internet connections for third-party applications
Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection
to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock
prices. You might have to set the APN that the third-party application uses for this connection.
Set up a direct Internet connection for a third-party application
To get the user name and password for the APN, contact your wireless service provider.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Advanced System Settings > TCP IP.
3.
Type the APN information.
4.
Press the
key > Save.
Turn on safe mode
Before you begin: When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party
applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted
applications.
1.
Remove and reinsert the battery.
2.
When the red LED light goes out, press and hold the
3.
When the dialog appears, click OK.
key as the smartphone is loading.
When safe mode is on, a safe mode indicator appears at the top of the home screen.
To turn off safe mode, repeat step 1.
Turn off a prompt for a third-party application connection
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Application Management.
3.
Highlight a third-party application.
4.
Press the
key > Edit Permissions > Prompt Exceptions.
•
To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow.
Specify a protocol and, if necessary, the domain.
•
To prevent the application from connecting to a specific location or resource without displaying a prompt, click
Add Deny. Specify a protocol and, if necessary, the domain.
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5.
Press the
Security
key > Save.
Interaction permissions for third-party applications
Permission
Description
Cross Application Communication
Specify whether third-party applications can communicate and share
data with other applications on your BlackBerry smartphone.
Device Settings
Specify whether third-party applications can turn on or turn off your
smartphone or change smartphone options, such as display options.
Media
Specify whether third-party applications can access media files on your
smartphone.
Application Management
Specify whether third-party applications can add or delete application
modules or access module information such as an application name or
version.
Themes
Specify whether your smartphone can use third-party applications as a
source for customized themes.
Input Simulation
Specify whether third-party applications can simulate actions, such as
pressing a key on your smartphone.
Browser Filtering
Specify whether third-party applications can register browser filters with
the browser on your smartphone to add, change, or delete website
content before it appears in your browser.
Recording
Specify whether third-party applications can take screen shots of your
smartphone screen or use other applications on your smartphone to
take pictures or recordings.
Security Timer Reset
Specify whether third-party applications can reset the duration that your
smartphone remains unlocked after you stop using it.
Display Information While Locked
Specify whether third-party applications can display information while
your smartphone is locked.
Related information
Set permissions for a third-party application, 338
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Data permissions for third-party applications
Permission
Description
Email
Set whether third-party applications can access email messages, text messages, or PIN
messages on your BlackBerry smartphone.
Organizer Data
Set whether third-party applications can access organizer data such as contacts, calendar
entries, tasks, or memos.
Files
Set whether third-party applications can access files that you store on your smartphone.
For example, you can set whether third-party applications can access files that you
transfer to your smartphone using Bluetooth technology or using the BlackBerry Desktop
Software.
Security Data
Set whether third-party applications can access certificates or keys in the key store on
your smartphone.
Secure Element
Set whether third-party applications can access confidential information, such as credit
card numbers, coupons, loyalty cards, and public transit passes, that are stored on your
smartphone's secure element. Depending on your smartphone model and wireless service
provider, your smartphone might not use a secure element.
Related information
Set permissions for a third-party application, 338
Troubleshooting: Security
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise
Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do
this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you
delete your smartphone data, you might also delete the data on your media card. For more information, contact your
administrator.
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Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone prompts me to make an emergency
call when I type a password
If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access
number, your smartphone might prompt you to make an emergency call when you type your smartphone password.
To dismiss the prompt to make an emergency call, continue typing your smartphone password.
Related information
Set or change your smartphone password, 312
I can't unlock my smartphone using my smart card
Try the following actions:
•
•
Verify that the correct smart card is inserted in the smart card reader.
Verify that the smart card is inserted in the smart card reader correctly.
•
Verify that you typed the smart card password correctly. You should have received this password when you received
your smart card.
If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.
•
I can't download a certificate or PGP key from an
LDAP-enabled server
Try the following actions:
•
•
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Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more
information, contact your administrator.
If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try
using the default connection type.
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I forgot the PIN for Parental Controls
Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone
data.
Related information
Change Parental Controls, 315
Turn off Parental Controls, 315
Delete smartphone data, third-party applications, or media card files, 314
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Service books and diagnostic reports
Service books and diagnostic reports
Run, view, send, or delete a diagnostic
report
To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue,
you can run and send a diagnostic report.
1.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.
Click Networks and Connections > Mobile Network.
3.
Press the
key > Diagnostics Test.
• To run a report, press the
key > Run.
• To view a diagnostic report, highlight a report. Press the
key > View Report.
• To send a diagnostic report, highlight a report. Press the
key > Email Report or PIN Report.
• To delete a diagnostic report or all diagnostic reports, highlight a report. Press the
All.
key > Delete or Delete
Related information
I can't run or submit a diagnostic report, 345
Accept, delete, or restore a service book
Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless
network to add an additional service or application to your smartphone.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Advanced System Settings > Service Book.
3.
Highlight a service book.
4.
Press the
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key.
•
To accept a service book, click Accept.
•
To delete a service book, click Delete.
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•
Service books and diagnostic reports
To restore a service book, click Undelete.
Set a default recipient for diagnostic
reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the
report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Networks and Connections > Mobile Network.
3.
Press the
key > Diagnostics Test.
4.
Press the
key > Options..
5.
Type the contact information.
6.
Press the
key > Save.
Find your smartphone model number and
version of the BlackBerry Device Software
Do one of the following:
•
On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.
•
If supported by your input language, in a message or memo, type myver followed by a space.
I can't run or submit a diagnostic report
Try the following actions:
•
Try running the diagnostic report again. In the diagnostic report, press the
•
Verify that your BlackBerry smartphone is connected to the wireless network.
key > Repeat All Steps.
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•
If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't
submit a diagnostic report to a PIN, try submitting the report to an email address.
Related information
Run, view, send, or delete a diagnostic report, 344
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Synchronization
Synchronization
How to: Synchronization
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or
email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry
Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1.
On the home screen, click the Messages icon.
2.
Press the
key> Reconcile Now.
Turn on or turn off wireless email reconciliation
You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry
smartphone.
1.
On the home screen, click the Messages icon.
2.
Press the
3.
If the Message Services field appears, set this field to the appropriate email account.
key > Options > Email Reconciliation.
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4.
Synchronization
Select or clear the Wireless Reconcile checkbox.
Delete email on your smartphone and in your email
application on your computer
You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
1.
On the home screen, click the Messages icon.
2.
Press the
3.
If the Message Services field appears, set this field to the appropriate email account.
4.
Change the Delete On field to Mailbox & Handheld.
5.
Press the
key > Options > Email Reconciliation.
key > Save.
It takes a short period of time for email to be deleted over the wireless network.
Related information
Delete a message, 97
Manage email reconciliation conflicts
You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an
email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the
email application on your computer.
1.
On the home screen, click the Messages icon.
2.
Press the
3.
If the Message Services field appears, set this field to the appropriate email account.
4.
Change the On Conflicts field.
5.
Press the
key > Options > Email Reconciliation.
key > Save.
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,
the organizer data on your computer takes precedence over the organizer data on your smartphone.
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1.
In the Contacts application, Calendar application, Tasks application, or MemoPad, press the
2.
If necessary, click a calendar or contact list.
3.
Select the Wireless Synchronization checkbox.
4.
Press the
Synchronization
key > Options.
key > Save.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.
For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 192
About synchronization conflicts, 183
Empty the deleted items folder on your computer from
your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1.
On the home screen, click the Messages icon.
2.
Press the
3.
If the Message Services field appears, set this field to the appropriate email account.
4.
Press the
key > Options > Email Reconciliation.
key > Purge Deleted Items.
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using
the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
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Synchronization
Troubleshooting: Synchronization
Email messages aren't reconciling over the wireless
network
Try the following actions:
•
•
Verify that your BlackBerry smartphone is connected to the wireless network.
Verify that wireless email reconciliation is turned on.
•
Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless
network
Try the following actions:
•
Verify that your BlackBerry smartphone is connected to the wireless network.
•
Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks
application, and MemoPad.
If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software.
For more information, see the Help in the BlackBerry Desktop Software.
•
Contact list field data isn't appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.
For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and
synchronize it with the email application on your computer, because the birthday field is a date field in the email
application on your computer.
Related information
Create a custom contact field, 195
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Synchronization
Some characters in calendar entries don't appear
correctly after synchronization
If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on
your computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
About synchronization conflicts, 183
Synchronize organizer data over the wireless network, 183
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Accessibility options
Accessibility options
How to: Accessibility
Screen accessibility options
Display closed captions in videos
You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
1.
On the home screen, click the Media icon.
2.
Press the
3.
Select the Display Closed Captions checkbox.
4.
If necessary, change the Appearance field, Position field, and Font Scale field.
5.
Press the
key > Media Options.
key > Save.
Change the display font
1.
On the home screen or in a folder, click the Options icon.
2.
Click Display > Screen Display.
3.
Change the font fields.
4.
Press the
key > Save.
Related information
Use grayscale or reverse contrast for the screen display, 233
Screen display, 230
Use grayscale or reverse contrast for the screen display
1.
On the home screen or in a folder, click the Options icon.
2.
Click Accessibility.
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•
To use grayscale for the screen display, change the Color Contrast field to Greyscale.
•
To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
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3.
Press the
Accessibility options
key > Save.
BlackBerry Screen Reader
About the BlackBerry Screen Reader
The BlackBerry Screen Reader is an application that provides audible output of the visual information displayed on a
BlackBerry smartphone, allowing anyone to access and operate the smartphone without the use of sight.
For more information about downloading and installing BlackBerry Screen Reader, visit www.blackberry.com/
screenreader.
Turn on or turn off the BlackBerry Screen Reader
1.
On the home screen, click BlackBerry Screen Reader.
2.
Select Active or Not Active drop-down list.
3.
Press the
key > Save.
Change the settings for the BlackBerry Screen Reader
You can customize the BlackBerry Screen Reader to suit your needs and preferences.
1.
On the home screen, click BlackBerry Screen Reader.
2.
Select the settings you would like to apply.
3.
Press the
key > Save.
BlackBerry Screen Reader settings
Speech settings
Volume
Change the volume of the BlackBerry Screen Reader voice.
Speed
Change the speech rate of the BlackBerry Screen Reader.
The slowest setting is 1, while the fastest is 10.
Pitch
Change the sound pitch of the BlackBerry Screen Reader
voice. The lowest pitch is 1, while the highest is 10.
Changing the pitch might make the BlackBerry Screen
Reader easier to understand.
Silent on Calls
Prevent the BlackBerry Screen Reader from reading back
information while you're on a call.
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Accessibility options
Information settings
Verbosity
Select the amount of information read back on a screen.
Selecting High provides more information, while selecting
Low provides less information. You might want to select the
High setting when learning to use the smartphone and
move to the Low setting as you become familiar with the
smartphone.
Keyboard Echo
Select the amount of information read back when typing in
a text field.
•
•
•
Punctuation
The None option doesn't read any speech back when
typing on a text field.
The Characters option reads back only characters. The
Words option reads back only words.
The Characters and words option reads back both
characters and words.
Select the amount of punctuation symbols read back when
typing. The settings are Off, Some, Most, or All.
Other settings
Auto Start
Start the BlackBerry Screen Reader automatically after a
phone reset.
Mute on Keypad Lock
Mute the BlackBerry Screen Reader when the keypad is
locked and prevent the application from reading the unlock
information each time you press a key.
Secret Editor Mode
Controls whether passwords are read back as you type in
the information. You can choose between Asterisks,
Characters or None.
Audible Notifications
Play a sound when the smartphone switches from
Command or Key Describer mode after pressing the right
convenience key.
•
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When Key Describer mode is on, you can discover the
input and shortcut functions of each physical key upon
pressing the keys.
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Accessibility options
•
When Command Mode is on, you can use the shortcut
features that comes with the BlackBerry Screen
Reader.
Adjusting the display of home screen icons
You can change the number of icons displayed on the home screen, so that between 1 to 4 columns are shown. While
learning to use the smartphone, some users find the 1 Column setting easiest to use.
Set the number of icons that appear on the home screen
1.
On the home screen or in a folder, click the Options icon.
2.
Click Accessibility.
3.
Change the Home Screen Grid Layout field.
4.
Press the
key > Save.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity
level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a
sensitivity level of 20 the easiest to use.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Trackpad Sensitivity.
3.
Change the Horizontal Sensitivity field and Vertical Sensitivity field.
4.
Press the
key > Save.
Turn on or turn off Key Describer mode
The BlackBerry Screen Reader provides a feature called Key Describer mode, which helps you learn and remember the
layout of the keyboard and keys on your BlackBerry smartphone.
•
To turn on Key Describer mode, press the right convenience key twice and press any button or key on your smartphone.
The BlackBerry Screen Reader will echo the key pressed and help you create a map of the key layout from memory.
•
To turn off Key Describer mode, press the right convenience key again.
The Key Describer mode will turn off automatically if you do not press any key within 10 seconds of turning it on.
Shortcuts: BlackBerry Screen Reader
In these shortcuts, the key references are to the numbered keys on the alphanumeric keyboard. To use the BlackBerry
Screen Reader shortcuts, the application must be turned on. Depending on the typing input language that you are using,
some shortcuts might not be available.
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Accessibility options
Control the information read back
Read your current screen
Press the right convenience key and the * key.
Read the incoming call screen when a call comes in
Press the right convenience key.
Read the current date and time
Press the right convenience key and the 3 key.
Read the number of missed calls and unread messages
Press the right convenience key and the 6 key.
Change the amount of punctuation symbols read back
Press the right convenience key and the 7 key.
Read status information, such as the battery level and
signal level, and network coverage
Press the right convenience key and the
Read and spell the word under the cursor when editing text
and reading text
Press the right convenience key and the
Read and spell the last word or phrase spoken for up to five
items
Press the right convenience key and the Space key. To
scroll through the list, continue using the shortcut key.
Change the keyboard echo settings
Press the right convenience key and the 9 key.
Read the contents of any of the following:
Press the right convenience key and the
•
•
An open email's message body
Browser pages
•
Text messages or BBM bubble conversations ranging
from the latest to the oldest in a conversation
key.
key.
key.
Change the speech options
Change the pitch elevations of the BlackBerry Screen
Reader voice
Press the right convenience key and the 1 key to decrease
the pitch or the 2 key to increase the pitch. You can
continue pressing a key to alter the setting.
Change the rate of speech
Press the right convenience key and the 4 key to decrease
the rate or the 5 key to increase the rate. You can continue
pressing a key to alter the setting.
Change the verbosity settings
Press the right convenience key and the 8 key.
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Accessibility options
Change the application options
Mute or take off of mute the BlackBerry Screen Reader
during calls or when it interferes with conversation.
Press the right convenience key and the 0 key.
Go to the BlackBerry Screen Reader configuration screen
Press the right convenience key and the # key.
Increase or decrease the BlackBerry Screen Reader volume Press the right convenience key and then the Volume Up or
Volume Down key on your smartphone. You can continue
pressing a key to alter the setting.
Tips: BlackBerry Screen Reader
Use the quick tips to help setup BlackBerry Screen Reader
A series of quick tips will help guide you through the initial
setup of the application. On the home screen, click Screen
Reader > Quick Tips.
Set the right convenience key for BlackBerry Screen Reader On the home screen or in a folder, click the Options icon.
Click Device > Right Side Convenience Key Opens > Do
Nothing. Press the
key > Save.
Restore the default settings
Press the
key > Restore default settings.
Audio and phone accessibility options
Turn on or turn off event sounds
Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low,
and when you connect or disconnect a USB cable or accessory to or from your smartphone.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Accessibility.
3.
Change the Event Sounds field.
4.
Press the
key > Save.
Change how you answer calls with a headset
If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your
smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
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1.
From the home screen, press the
2.
Press the
3.
Accessibility options
key.
key > Options > In-call Settings.
•
To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/
Headset Only).
•
To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.
Press the
key > Save.
Add or delete a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific
contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses
the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified
with the assigned ring tone or alert, you can select the All Alerts Off profile.
1.
On the home screen, click your Sound and Alert Profiles icon.
2.
Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3.
In the Name field, type the name of the contact alert.
4.
In the Contacts field, type the name of the contact.
5.
Click a contact.
6.
Change the ring tone and alert information for calls and messages.
7.
Press the
key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the
Related information
Icons for sound and alert profiles, 161
key > Delete.
TTY support
Depending on your wireless service provider, this feature might not be supported.
About TTY support
When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits
per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received
calls to text that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY
device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your
smartphone, visit www.shopblackberry.com.
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Accessibility options
Turn on or turn off TTY support
1.
From the home screen, press the
2.
Press the
3.
Change the TTY field.
4.
Press the
key.
key > Options > TTY.
key > Save.
A TTY indicator appears in the connections area at the top of the home screen.
Related information
About TTY support, 78
Phone options, 76
Voice dialing
Perform an action using a voice command
1.
On the home screen or in a folder, click the Voice Dialing icon.
2.
After the beep, say a voice command.
Related information
I can't make calls using a voice command, 83
Available voice commands
Voice command
Description
"Call "
Say this voice command to make a call. To perform this task
with a Bluetooth enabled device, such as a handsfree car
kit or wireless headset, the paired Bluetooth enabled device
must support this feature and you must turn on Bluetooth
technology. You can't make calls to emergency numbers
using voice commands.
"Call  "
Say this voice command to call a specific phone number for
a contact that is in your contact list. For example, if the
contact has a work number and a mobile number, you can
say "call  work" to call the work number.
"Call extension "
Say this voice command to dial an extension. To perform
this task, you must set options for dialing extensions. You
can dial extensions only within your company.
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Accessibility options
Voice command
Description
"Check my phone number"
If you have multiple phone numbers associated with your
BlackBerry smartphone, say this voice command to check
your active phone number.
"Check signal strength"
Say this voice command to check your wireless coverage
level.
"Check network"
Say this voice command to check the wireless network that
your smartphone is connected to.
"Check battery"
Say this voice command to check the battery power level.
"Repeat"
Say this voice command to have the last voice prompt
repeated to you.
"Cancel"
Say this voice command to close the voice dialing
application.
Related information
Set options for dialing extensions, 72
Typing accessibility options
Change or delete a Word Substitution entry
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Input > Word Substitution.
3.
Highlight a Word Substitution entry.
4.
Press the
key.
• To change the Word Substitution entry, click Edit. Change the entry. Press the
•
key > Save.
To delete the Word Substitution entry, click Delete.
Type text using the predictive input method
When you are typing text, do any of the following:
• To select the highlighted suggestion and start typing a new word, press the
•
To select the highlighted suggestion and continue typing, click the word.
•
To ignore the suggestions, keep typing.
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Accessibility options
Change your typing style
You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Typing and Language > Typing.
3.
For a keyboard, do one of the following:
4.
•
To turn off all typing assistance, change the Style field to Direct.
•
To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.
Press the
key > Save.
Related information
I have no Advanced Style Options, 223
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Calculator
Use the calculator
On the home screen or in the Applications folder, click the Calculator icon.
•
To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard.
Convert a measurement
1.
On the home screen or in the Applications folder, click the Calculator icon.
2.
Type a number.
3.
Press the
4.
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key.
•
To convert the number from imperial to metric, click To Metric.
•
To convert the number from metric to imperial, click From Metric.
Click a conversion type.
Calculator
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Glossary
Glossary
certificate
A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a
certificate subject. Each certificate has a corresponding private key that is stored separately. A certification
authority signs the certificate to indicate that it is authentic and can be trusted. This may also be called a digital
certificate.
certification authority
A certification authority (CA) is a trusted third-party organization that verifies the information or identity of
computers on a network and issues digital certificates.
CRL server
A BlackBerry smartphone uses a certificate revocation list (CRL) server to check the most recently published
revocation status of a certificate. Certification authorities publish certificate revocation lists on CRL servers.
DSML-enabled server
A BlackBerry smartphone uses a Directory Service Markup Language (DSML) enabled server to search for
and download certificates.
IT policy
An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry
smartphones, BlackBerry PlayBook tablets, the BlackBerry Desktop Software, and the BlackBerry Web Desktop
Manager.
LDAP-enabled server
A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP keys.
mass storage mode
Mass storage mode enables users to transfer files between a media card and their computer when they connect
their BlackBerry smartphone to their computer.
personal certificate
A personal certificate is a certificate that a certification authority assigns to a user.
personal PGP key
A personal PGP key consists of a PGP public key and PGP private key.
PIN
Each BlackBerry smartphone has a unique personal identification number (PIN). If you know a contact's PIN, you
can use it to add them to your BlackBerry Messenger, or you can send them a PIN message. You can find your PIN
by typing mypin in any text field.
private key
BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt
email messages that users receive. Private key information is not distributed publicly.
public key
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Glossary
BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate
subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
root certificate
A root certificate is a self-signed certificate and usually belongs to a certification authority.
tap
A tap is a user interaction with a touch screen, using one finger to quickly touch the screen. Some interactions
require the user to tap and briefly hold a finger on the screen. For example, to access your voicemail, tap and hold
the 1 key in the phone app. A tap also describes the interaction between two NFC-enabled devices. For example,
tap the back of your BlackBerry smartphone against a smart tag.
touch
A touch is a user interaction with a touch screen that is usually combined with another action, using one finger. For
example, touch and drag, or touch and hold.
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Legal notice
Legal notice
©2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks,
names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries
around the world.
iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet To Go,
Slideshow To Go, and Word To Go are trademarks of DataViz, Inc. UMTS is a trademark of European Telecommunications
Standard Institute. Gears and Google Mail are trademarks of Google Inc. GSM and Global System for Mobile
Communications are trademarks of the GSM MOU Association. IBM, Groupon is a trademark of Groupon, Inc. Domino,
Lotus, Lotus iNotes, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a
trademark of Oracle and/or its affiliates. Microsoft, Hotmail, Outlook, Windows Live, and Windows Media are trademarks of
Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. PGP, PGP Desktop Professional, and PGP
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Iperf performance test
Mark Gates
Ajay Tirumala
Jim Ferguson
Jon Dugan
Feng Qin
Kevin Gibbs
John Estabrook
National Laboratory for Applied Network Research
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