Bose 424096 Powered sound bar with wireless link User Manual 05

Bose Corporation Powered sound bar with wireless link 05

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424096 User Manual

05 User Manual

IMPORTANT SAFETY INSTRUCTIONS 2 | ENGPlease read and keep all safety and use instructions.Important Safety Instructions1. Read these instructions.2. Keep these instructions.3. Heed all warnings.4. Follow all instructions.5. Do not use this apparatus near water.6. Clean only with a dry cloth.7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including ampliﬁers) that produce heat.9. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.10. Only use attachments/accessories speciﬁed by the manufacturer.11. Use only with the cart, stand, tripod, bracket, or table speciﬁed by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.12. Unplug this apparatus during lightning storms or when unused for long periods of time.13. Refer all servicing to qualiﬁed personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

IMPORTANT SAFETY INSTRUCTIONS 3 | ENGWARNINGS/CAUTIONSThis symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that may present a risk of electrical shock.This symbol on the product means there are important operating and maintenance instructions in this guide.Contains small parts which may be a choking hazard. Not suitable for children under age 3.This product contains magnetic material. Consult your physician on whether this might aect your implantable medical device.• To reduce the risk of ﬁre or electrical shock, do NOT expose this product to rain, liquids or moisture.• Do NOT expose this product to dripping or splashing, and do not place objects ﬁlled with liquids, such as vases, on or near the product.• Keep the product away from ﬁre and heat sources. Do NOT place naked ﬂame sources, such as lighted candles, on or near the product.• Do NOT make unauthorized alterations to this product.• Do NOT use in vehicles or boats.• Use this product only with the power supply provided.• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.仅适用于 2000m 以下地区安全使用 Use at altitude less than 2000 meters only.• The battery provided with this product may present a risk of ﬁre or chemical burn if mishandled.• If the battery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made, seek medical advice. • Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, ﬁre or the like).• Only use the following hardware to mount this product: Bose® Soundbar Wall Bracket

REGULATORY INFORMATION 4 | ENGNOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.Changes or modiﬁcations not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device complies with FCC and Industry Canada radiation exposure limits set forth for general population. This equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.This device for operation in the band 5150 – 5250 MHz is only for indoor use to reduce the potential for harmful interference to other co-channel mobile satellite systems.Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/complianceThe product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation (EU) No. 801/2013.Required Power State Information Power ModesStandby Networked StandbyPower consumption in speciﬁed power mode, at 230V/50Hz inputTime after which equipment is automatically switched into modePower consumption in networked standby if all wired network ports are connected and all wireless network ports are activated, at 230V/50Hz input< 0.5 W< 2.5 hoursN/Aall network types < 2.0 W< 20 minutes< 2.0 WNetwork port deactivation/activation procedures. Deactivating all networks will enable standby mode. Wi-Fi®: Deactivate by pressing and holding the Bose® Music and Skip Forward buttons on the remote simultaneously. Repeat to activate.Bluetooth®: Deactivate by clearing the pairing list by pressing and holding the Bluetooth® button on the remote for 10 seconds. Activate by pairing with a Bluetooth® source. Ethernet: Deactivate by removing the Ethernet cable. Activate by inserting the Ethernet cable.

REGULATORY INFORMATION 5 | ENGFor Europe:Frequency band of operation 2400 to 2483.5 MHz:• Bluetooth/Wi-Fi: Maximum transmit power less than 20 dBm EIRP.• Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.Frequency bands of operation 5150 to 5350 MHz and 5470 to 5725 MHz:• Wi-Fi: Maximum transmit power less than 20dBm EIRP.This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member States listed in the table.BE DK IE UK FR CY SK HU AT SEBG DE PT EL HR LV LT MT PLCZ EE FI ES IT RO LU NL SIThis symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.Management Regulation for Low-power Radio-frequency DevicesArticle XIIAccording to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices.Article XIVThe low power radio-frequency devices shall not inﬂuence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications operated in compliance with the Telecommunications Act.The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.Please dispose of used batteries properly, following local regulations. Do not incinerate.

6 | ENGREGULATORY INFORMATIONChina Restriction of Hazardous Substances TableNames and Contents of Toxic or Hazardous Substances or ElementsToxic or Hazardous Substances and ElementsPart Name Lead (Pb)Mercury (Hg)Cadmium (Cd)Hexavalent (CR(VI))Polybrominated Biphenyl (PBB)Polybrominated diphenylether (PBDE)PCBs X O O O O OMetal Parts X O O O O OPlastic Parts O O O O O OSpeakers X O O O O OCables X O O O O OThis table is prepared in accordance with the provisions of SJ/T 11364.O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of GB/T 26572.X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement of GB/T 26572.Taiwan Restriction of Hazardous Substances TableEquipment name: Powered Speaker, Type designation: 424096Restricted substances and its chemical symbolsUnit Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent chromium (Cr+6)Polybrominated biphenyls (PBB)Polybrominated diphenyl ethers (PBDE)PCBs -○ ○ ○ ○ ○Metal Parts -○ ○ ○ ○ ○Plastic Parts ○ ○ ○ ○ ○ ○Speakers -○ ○ ○ ○ ○Cables -○ ○ ○ ○ ○Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.Note 2: The “−” indicates that the restricted substance corresponds to the exemption.Please complete and retain for your recordsThe serial and model numbers are located on the back of the soundbar.Serial number: ____________________________________________________________________Model number: ____________________________________________________________________Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product. You can easily do this by going to global.Bose.com/register

8 | ENGCONTENTSWHAT’S IN THE CARTONContents ............................................................................................................................. 11SOUNDBAR PLACEMENTRecommendations.......................................................................................................... 12Wall mount the soundbar ............................................................................................ 13POWERConnect the soundbar to power ............................................................................... 14Network standby ............................................................................................................. 14BOSE® MUSIC APP SETUPDownload the Bose Music app .................................................................................. 15EXISTING BOSE MUSIC APP USERSAdd the soundbar to an existing account ............................................................. 16Connect to a Wi-Fi® network ..................................................................................... 16If the soundbar is not connected to a network .......................................... 16If the soundbar is connected to a network .................................................. 16ADAPTIQ® AUDIO CALIBRATIONRun ADAPTiQ audio calibration using the Bose Music app ........................... 17SOUNDBAR CONTROLSAmazon Alexa controls ................................................................................................ 18Remote functions ............................................................................................................ 18Power ........................................................................................................................... 19Sources ....................................................................................................................... 20Presets ........................................................................................................................ 21Media playback and volume ............................................................................... 22Adjust the bass ................................................................................................................ 23Program a third-party remote ................................................................................... 23

9 | ENGCONTENTSAMAZON ALEXASet up Alexa using the Bose® Music App .............................................................. 24Access Alexa .................................................................................................................... 24Use your voice ......................................................................................................... 24Use the soundbar controls .................................................................................. 25PRESET PERSONALIZATIONSet a preset ....................................................................................................................... 26Play a preset ..................................................................................................................... 27BLUETOOTH® CONNECTIONSConnect a mobile device ............................................................................................. 28Disconnect a mobile device ........................................................................................ 29Reconnect a mobile device ......................................................................................... 29Clear the soundbar pairing list .................................................................................. 29SOUNDBAR STATUSWi-Fi status ....................................................................................................................... 30Bluetooth status .............................................................................................................. 30Alexa status ....................................................................................................................... 31Microphone o indicator ..................................................................................... 31Update and error status ............................................................................................... 32ADVANCED FEATURESDisable/enable Wi-Fi capability ................................................................................ 33Connect accessories (optional) ................................................................................. 34

10 | ENGCONTENTSCARE AND MAINTENANCEInstall the remote batteries ......................................................................................... 35Clean the soundbar ........................................................................................................ 36Replacement parts and accessories ........................................................................ 36Limited warranty ............................................................................................................. 36TROUBLESHOOTINGTry these solutions ﬁrst ................................................................................................ 37Other solutions ................................................................................................................ 37Reset the soundbar ........................................................................................................ 42APPENDIX: SETUP REFERENCEConnection options ........................................................................................................ 43Connect the soundbar to your TV ........................................................................... 44Option 1 (preferred): HDMI™ eARC or ARC .................................................. 44Option 2: Optical (not provided)...................................................................... 45Check for sound ............................................................................................................. 46

11 | ENGWHAT’S IN THE CARTONCONTENTSConﬁrm that the following parts are included:Bose® Soundbar 500AAA Battery (2) RemotePower adapter Power cord*HDMI cable ADAPTiQ® headset*May ship with multiple power cords. Use the power cord for your region. NOTE: If any part of the product is damaged, do NOT use it. Contact your authorized Bose® dealer or Bose customer service.Visit: worldwide.Bose.com/Support/SB500

12 | ENGSOUNDBAR PLACEMENTRECOMMENDATIONSFor best performance, follow these recommendations when placing the soundbar:Do NOT place any objects on top of the soundbar.To avoid wireless interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m) away from the soundbar. Place the soundbar outside and away from metal cabinets, other audio/video components and direct heat sources.Place the soundbar directly below (preferred) or above your TV with the grille facing into the room.Place the soundbar on its rubber feet on a stable and level surface. For proper support, both feet must be resting on the surface. Vibration can cause the soundbar to move, particularly on smooth surfaces like marble, glass or highly polished wood.Keep the back side of the soundbar at least 0.4 in. (1 cm) from any other surface. Blocking the ports on this side aects acoustic performance.Make sure there is an AC (mains) outlet nearby.For best sound quality, do NOT place the soundbar in an enclosed cabinet or diagonally in a corner.If placing the soundbar on a shelf or TV stand, position the front of the soundbar as close as possible to the front edge of the shelf or TV stand for optimal acoustic performance.CAUTION: Do NOT place the soundbar on its front, back or top when in use.

13 | ENGSOUNDBAR PLACEMENTWALL MOUNT THE SOUNDBARYou can mount the soundbar on a wall. To purchase the Bose® Soundbar Wall Bracket, contact your authorized Bose® dealer.Visit: worldwide.Bose.com/Support/SB500CAUTION: Do NOT use any other hardware to mount the soundbar.

14 | ENGPOWERCONNECT THE SOUNDBAR TO POWER1. Connect the power cord to the AC power adapter.2. Connect the AC power adapter to the Power connector w on the back of the soundbar.3. Plug the other end of the power cord into an AC (mains) power outlet.The soundbar powers on.NETWORK STANDBYThe soundbar transitions to network standby when audio has stopped and you have not pressed any buttons for 20 minutes. To wake the soundbar from network standby:Play or resume audio using your mobile device or the Bose® Music app.Talk to Alexa.On the remote, press the Power I button, source button (see page 20) or preset button (see page 21).NOTES: You can still access Alexa in network standby as long as Alexa has been set up using the Bose Music app and the microphone is on (see page 31).You can disable the standby timer using the Bose Music app.312

15 | ENGBOSE® MUSIC APP SETUPThe Bose Music app lets you set up and control the soundbar from your mobile device, such as a smartphone or tablet. Using the app, your device acts as an additional remote for the soundbar.From the app, you can stream music, set and change presets, add music services, explore internet radio stations, conﬁgure Alexa and manage soundbar settings. NOTE: If you have already created a Bose account in the Bose Music app for another Bose product, see “Existing Bose® Music App Users” on page 16.DOWNLOAD THE BOSE MUSIC APP1. On your mobile device, download the Bose Music app.2. Follow the app instructions.NOTE: For support information related to the Bose Music app, visit: worldwide.Bose.com/Support/SB500

16 | ENGADD THE SOUNDBAR TO AN EXISTING ACCOUNT1. In the Bose Music app, from the My Bose screen, tap H. NOTE: To return to the My Bose screen, tap in the top left corner. 2. Follow the app instructions. CONNECT TO A WI-FI NETWORKIf the soundbar is not connected to a networkIf your soundbar is no longer connected to a network because your Wi-Fi name, password or router has changed, add the soundbar to your existing network.1. In the Bose Music app, select your soundbar. 2. On the remote, press the TV button O and Skip backward button J.3. Follow the app instructions.If the soundbar is connected to a networkIf your soundbar is connected to a network and you would like to switch to a new network, add the soundbar to the new network.1. In the Bose Music app, from the My Bose screen, select your soundbar.2. Tap the soundbar image in the bottom-right corner of the screen.3. Tap Settings > Wi-Fi > Select a Dierent Network.4. Follow the app instructions.EXISTING BOSE® MUSIC APP USERS

17 | ENGADAPTIQ® AUDIO CALIBRATIONAfter you set up the soundbar using the Bose® Music app, the app prompts you to run ADAPTiQ audio calibration for best acoustic performance. ADAPTiQ audio calibration customizes the sound of the system to the acoustics of your listening area by taking ﬁve audio measurements. To run an audio calibration, you need 10 minutes when the room is quiet.During ADAPTiQ audio calibration, a microphone on the top of the ADAPTiQ headset (provided with the soundbar) measures the sound characteristics of your room to determine optimal sound quality.RUN ADAPTIQ AUDIO CALIBRATION USING THE BOSE MUSIC APPIf you later connect an optional bass module or surround speakers, move the soundbar or move any furniture, run ADAPTiQ audio calibration again to ensure optimal sound quality.1. In the Bose Music app, from the My Bose screen, select your soundbar.2. Tap the soundbar image on the bottom-right corner of the screen.3. Tap Settings > ADAPTiQ > Run ADAPTiQ.4. Follow the app instructions.

18 | ENGSOUNDBAR CONTROLSThe soundbar controls are located on the top of the soundbar and on the remote.NOTE: You can also control your soundbar using the Bose® Music app. Light bar (see page 30)Action button (see page 24)Microphone o button (see page 25)Microphone o indicator (see page 31)AMAZON ALEXA CONTROLSThe Action button b and Microphone o button n are used to control Alexa. For information about how to access Alexa, see page 24.REMOTE FUNCTIONSUse the remote to control your soundbar, Bluetooth connections and set and control presets.Volume up (see page 22)Volume down (see page 22)Mute/Unmute (see page 22)Power button (see page 19)Preset buttons (see page 21)Source buttons (see page 20)Media playback (see page 22)

SOUNDBAR CONTROLS 19 | ENGPowerTo power the soundbar on/o, press the Power button I on the remote.When powered on, the soundbar defaults to the last active source.Power buttonNOTES: When you plug the soundbar into an AC (mains) outlet, the soundbar automatically powers on. The ﬁrst time the soundbar is powered on, the soundbar defaults to TV g source.You can still access Alexa when the soundbar is powered o as long as Alexa has been set up using the Bose® Music app and the microphone is on (see page 31).SOUNDBAR CONTROLS

20 | ENGSOUNDBAR CONTROLSSourcesYou can control your Bose® Music presets and Bluetooth connections using your remote.To control a source, on the remote, press the button (Bose Music m or Bluetooth l) for the source you want to control.Bluetooth buttonBose Music button

21 | ENGSOUNDBAR CONTROLSPresetsThe soundbar includes six presets that you can set to your favorite music services, stations, playlists, artists, albums or songs from your music library. Once set, you can access your music, at any time, with a simple touch of a button on the remote or using the Bose® Music app.Preset buttonsFor more information about presets, see “Preset Personalization” on page 26.

SOUNDBAR CONTROLS 22 | ENGMedia playback and volumeVolume upVolume downMute/UnmuteSkip forwardSkip backwardPlay/PauseFUNCTION WHAT TO DOPlay/Pause Press F.Skip backward Press J.Skip forward Press v.Volume up Press H.NOTE: To quickly increase the volume, press and hold H.Volume down Press z.NOTE: To quickly decrease the volume, press and hold z.Mute/UnmutePress A.When audio is muted, the sides of the light bar pulse white until audio resumes.

SOUNDBAR CONTROLS 23 | ENGADJUST THE BASS1. In the Bose® Music app, from the My Bose screen, select your soundbar.2. Tap the soundbar image in the bottom-right corner of the screen.3. Tap Adjustments to adjust the bass.PROGRAM A THIRD-PARTY REMOTEYou can program a third-party remote, such as your cable/satellite box remote, to control the soundbar. Refer to your third-party remote owner’s guide or website for instructions.Once programmed, the third-party remote controls basic soundbar functions such as power on/o and volume.NOTE: Not all third-party remotes are compatible with the soundbar. The remote must support IR (infrared) signals in order to control the soundbar.

24 | ENGAMAZON ALEXAThe soundbar is Amazon Alexa enabled. With Alexa, you can ask to play music, hear the news, check the weather, control smart home devices and more. Using Alexa on your soundbar is as simple as asking. Just ask or use the Action button b and Alexa responds instantly.NOTE: Alexa isn’t available in all languages and countries.SET UP ALEXA USING THE BOSE® MUSIC APP1. In the Bose Music app, from the My Bose screen, select your soundbar. 2. Tap the soundbar image in the bottom-right corner of the screen. 3. Tap Settings > Voice Assistant > Add. 4. Follow the app instructions.ACCESS ALEXA You can access Alexa using your voice or the Action button b.NOTE: For more information about what Alexa can do, visit: worldwide.Bose.com/Support/SB500Use your voiceTo access Alexa, say the wake word “Alexa,” then your request.THINGS TO TRY EXAMPLE OF WHAT TO SAYTalk to Alexa “Alexa, what’s the weather?”Control volume “Alexa, turn the volume up.” Play audio“Alexa, play Niall Horan.”NOTE: Amazon Music is set as the default music service. To change the default music service, use the Alexa app. Play from a speciﬁc audio service “Alexa, play NPR on iHeartRadio.”Play on a speciﬁc speaker “Alexa, play funk in the living room.”

AMAZON ALEXA 25 | ENGTHINGS TO TRY EXAMPLE OF WHAT TO SAYSkip to the next song “Alexa, next song.”Set a timer “Alexa, set a timer for 5 minutes.”Discover more skills “Alexa, what new skills do you have?”Stop Alexa “Alexa, stop.”Use the soundbar controlsThe Action button b and Microphone o button n are used to control Alexa. They are located on the top of the soundbar. Action button Microphone o button Microphone o indicator THINGS TO TRY WHAT TO DOAccess AlexaTap b then say your request.For a list of things to try, visit: worldwide.Bose.com/Support/SB500Stop timer Tap b.Stop Alexa Tap b.Turn the microphone on/oTap n.NOTE: When the microphone is o, the Microphone o indicator glows solid red, and you can’t access Alexa.

26 | ENGYou can control presets using the Bose® Music app and remote. Before using presets, note the following:If the preset source is your music library, make sure the computer storing your music library is on and connected to the same network as the soundbar.You can’t set presets while in Bluetooth mode.SET A PRESET1. Stream music using the Bose Music app.2. On the remote, press the Bose Music button m.Bose Music buttonPRESET PERSONALIZATION

27 | ENGPRESET PERSONALIZATION3. Press and hold a preset button until you hear a tone.Preset buttonsPLAY A PRESETOnce you personalize presets, press a preset button on the remote to play music.Preset buttons

28 | ENGBluetooth wireless technology lets you stream music from mobile devices such as smartphones, tablets and laptop computers. Before you can stream music from a device, you must connect your device to the soundbar.When using Bluetooth on the soundbar, note the following:You can store up to eight mobile devices in the soundbar pairing list. You can connect and play audio from only one device at a time.You can also manage Bluetooth connections using the Bose® Music app.CONNECT A MOBILE DEVICE1. On the remote, press and hold the Bluetooth button l until the light bar pulses blue.Bluetooth button2. On your mobile device, turn on the Bluetooth feature.TIP: The Bluetooth menu is usually found in the Settings menu.BLUETOOTH CONNECTIONS

29 | ENGBLUETOOTH CONNECTIONS3. Select your soundbar from the device list.TIP: Look for the name you entered for your soundbar in the Bose® Music app. If you didn’t name your soundbar, the default name appears.Once connected, you hear a tone and the light bar glows solid white. The soundbar’s name appears in the mobile device list.DISCONNECT A MOBILE DEVICEUse the Bluetooth menu on your mobile device to disconnect your device.RECONNECT A MOBILE DEVICEOn the remote, press the Bluetooth button l.The soundbar tries to connect with the most recently connected device. NOTE: The device must be within 30 ft. (9 m) and powered on. CLEAR THE SOUNDBAR PAIRING LISTOn the remote, press and hold l for 10 seconds until the light bar pulses blue twice.

30 | ENGSOUNDBAR STATUSThe LED light bar located on the front of the soundbar shows the soundbar status.Light barNOTE: The light bar displays one status at a time of the selected source.WI-FI STATUSShows the Wi-Fi connection status of the soundbar.LIGHT BAR ACTIVITY SYSTEM STATEPulsing white Connecting to Wi-FiSolid white then fades to blackConnected to Wi-FiBLUETOOTH STATUSShows the Bluetooth connection status of mobile devices.LIGHT BAR ACTIVITY SYSTEM STATEPulsing blue Ready to connect to mobile devicePulsing white Connecting to mobile deviceSolid white then fades to blackConnected to mobile devicePulses blue twice Pairing list cleared

SOUNDBAR STATUS 31 | ENGSOUNDBAR STATUSALEXA STATUSShows the status of Amazon Alexa.LIGHT BAR ACTIVITY SYSTEM STATEO Alexa is idleWhite light slides to the center then glows solidAlexa is listeningWhite light slides to the sidesAlexa is thinkingPulsing white (full) Alexa is speakingPulsing yellow Notiﬁcation from AlexaMicrophone o indicatorMicrophone o indicatorINDICATOR ACTIVITY SYSTEM STATESolid red The microphone is o

SOUNDBAR STATUS 32 | ENGUPDATE AND ERROR STATUSShows the status of software updates and error alerts.LIGHT BAR ACTIVITY SYSTEM STATESolid amber Wi-Fi setup in progressWhite light slides from right to leftDownloading updateWhite light slides from left to rightUpdating soundbarPulses amber four times Source error - refer to the Bose® Music appPulses red four times Request is temporarily unavailable. Try again later.Solid red Soundbar error - contact Bose customer service

33 | ENGADVANCED FEATURESDISABLE/ENABLE WI-FI CAPABILITYOn the remote, press and hold the Bose® Music button m and Skip forward button v until the light bar slides to the center, then glows solid white.Bose Music buttonSkip forward buttonWhen Wi-Fi is enabled/disabled, the light bar pulses white twice, then fades to black.

SOUNDBAR STATUS 34 | ENGADVANCED FEATURESCONNECT ACCESSORIES (OPTIONAL)You can connect any of these accessories to your soundbar. For more information, refer to your product owner’s guide.Bose® Bass Module 500: worldwide.Bose.com/Support/BASS500Bose Bass Module 700: worldwide.Bose.com/Support/BASS700Acoustimass® 300 bass module: global.Bose.com/Support/AM300Bose Surround Speakers: worldwide.Bose.com/Support/WSSVirtually Invisible® 300 wireless surround speakers:global.Bose.com/Support/VI300Bose Soundbar Universal Remote: worldwide.Bose.com/Support/SB500

35 | ENGINSTALL THE REMOTE BATTERIES1. Slide open the battery compartment cover on the back of the remote.2. Insert the two provided AAA (IEC-LR3) 1.5V batteries. Match the H and z symbols on the batteries with the H and z markings inside the compartment.3. Slide the battery compartment cover back into place.CARE AND MAINTENANCE

CARE AND MAINTENANCE 36 | ENGCARE AND MAINTENANCECLEAN THE SOUNDBARClean the exterior of the soundbar with a soft dry cloth. CAUTIONS: Do NOT allow liquids to spill onto the system or into any openings.Do NOT blow air into the system.Do NOT use a vacuum to clean the system.Do NOT use any sprays near the system.Do NOT use any solvents, chemicals or cleaning solutions containing alcohol, ammonia or abrasives.Do NOT allow objects to drop into any openings.REPLACEMENT PARTS AND ACCESSORIESReplacement parts and accessories can be ordered through Bose customer service.Visit: worldwide.Bose.com/Support/SB500LIMITED WARRANTYThe soundbar is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.To register your product, visit global.Bose.com/register for instructions. Failure to register will not aect your limited warranty rights.

37 | ENGTRY THESE SOLUTIONS FIRSTIf you experience problems with the soundbar:Make sure the soundbar is connected to a live AC (mains) outlet.Secure all cables.Verify the state of the light bar (see page 30).Move the soundbar away 1 – 3 ft. (0.3 – 0.9 m) from possible interference (wireless routers, cordless phones, televisions, microwaves, etc.).Move the soundbar within the recommended range of your wireless router or mobile device for proper operation.Place the soundbar according to the placement guidelines (see page 12).OTHER SOLUTIONSIf you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.Visit: worldwide.Bose.com/Support/SB500SYMPTOM SOLUTIONNo HDMI eARC (or ARC) or optical connector on your TVConnect to your TV using an audio converter and separate audio cable, such as a coaxial, 3.5 mm or analog audio cable (not provided). The type of converter and cable you need depends on the audio output connectors available on your TV.Soundbar doesn’t power onPlug the power cord into a dierent AC (mains) outlet.Use the remote to power on the soundbar (see page 19).Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds and ﬁrmly plug them into the AC (mains) outlet.Remote is inconsistent or does not workMatch the H and z symbols on the batteries with the H and z markings inside the compartment (see page 35).Replace the batteries (see page 35).Make sure the remote is within operating range 20 ft. (0.6 m) of the soundbar. Make sure there are no obstructions between the remote and the soundbar.TROUBLESHOOTING

TROUBLESHOOTING 38 | ENGTROUBLESHOOTINGSYMPTOM SOLUTIONIntermittent or no audio If the sides of the light bar are pulsing, the soundbar is muted. Press the Mute/Unmute button A to unmute the soundbar.Make sure your mobile device is not muted.Increase the volume on the soundbar (see page 22) or your mobile device.Switch to a dierent source (see page 20).Play audio from a dierent application or music service.If the audio is from a Wi-Fi source, reset the router.Restart your mobile device.Make sure you’re using a compatible Bluetooth mobile device.NOTE: You can’t connect Bluetooth headphones to the soundbar.Make sure that the soundbar’s HDMI cable is inserted into a connector on your TV labeled HDMI eARC or ARC (Audio Return Channel), not a standard HDMI connector. If your TV does not have an HDMI eARC or ARC connector, connect the soundbar using an optical cable (not provided) (see page 45).If the soundbar is connected to your TV’s HDMI eARC or ARC connector, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a dierent name. Refer to your TV owner’s guide.Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC or ARC connector and reconnect it.Insert the optical cable (not provided) into a connector on your TV labeled Output or OUT, not Input or IN.Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds and ﬁrmly plug them into the AC (mains) outlet.Soundbar doesn’t connect to bass module or surround speakersRefer to your bass module or surround speakers owner’s guide for troubleshooting (see page 34). Make sure your bass module or surround speakers are compatible with the soundbar (see page 34).Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds and ﬁrmly plug them into the AC (mains) outlet.

TROUBLESHOOTING 39 | ENGTROUBLESHOOTINGSYMPTOM SOLUTIONNo audio from bass module or surround speakersMake sure your bass module or surround speakers are compatible with the soundbar (see page 34).Make sure the software is current in the Bose® Music app.Adjust the bass level using the Bose Music app (see page 23).Switch to a dierent source (see page 20).Sound is coming from TV speakerMake sure that the soundbar’s HDMI cable is inserted into a connector on your TV labeled HDMI eARC or ARC (Audio Return Channel). If your TV does not have an HDMI eARC or ARC connector, connect to the soundbar using an optical cable (not provided) (see page 45).Turn o your TV speakers. Refer to your TV owner’s guide. If the soundbar is connected to your TV’s HDMI eARC or ARC connector, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a dierent name. Refer to your TV owner’s guide.Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC or ARC connector and reconnect it.Decrease your TV volume to its lowest setting.Connect to the soundbar using both the HDMI cable (see page 44) and optical cable (not provided) (see page 45).Poor or distorted audioTest dierent sources if available.Make sure that your TV can output surround sound audio. Refer to your TV owner’s guide.If the audio is being played from another device, reduce the volume of that device.Adjust the bass level using the Bose Music app (see page 23).Power o your TV speakers. Refer to your TV owner’s guide.Run ADAPTiQ® audio calibration (see page 17).Soundbar doesn’t play audio from the correct source or selects the incorrect source after a delaySet CEC to Alternate On using the Bose Music app.Disable CEC on your source. Refer to the source owner’s guide for more information.Connect to the soundbar using both the HDMI cable (see page 44) and optical cable (not provided) (see page 45).

40 | ENGTROUBLESHOOTINGSYMPTOM SOLUTIONSoundbar doesn’t connect to Wi-Fi networkIn the Bose® Music app, select correct network name, and enter the network password (case-sensitive).Make sure the soundbar and your mobile device are connected to the same Wi-Fi network. If your network information has changed, see page 16.Enable Wi-Fi on the mobile device you are using for setup.Close other open applications on your mobile device.Restart your mobile device and router.If your router supports both 2.4GHz and 5GHz bands, make sure both the mobile device and soundbar are connecting to the same band.NOTE: Give each band a unique name to make sure you’re connecting to the correct band.Reset the router.Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds and ﬁrmly plug them into the AC (mains) outlet. Uninstall the Bose Music app on your mobile device, reinstall the app and restart setup.Connect to the network using an Ethernet cable.Soundbar doesn’t connect to mobile deviceOn your mobile device, turn the Bluetooth feature o and then on. Delete the soundbar from the Bluetooth list. Connect again (see page 28).Connect a dierent mobile device (see page 28).Make sure you’re using a compatible Bluetooth mobile device.NOTE: You can’t connect Bluetooth headphones to the soundbar.Remove the soundbar from your mobile device Bluetooth pairing list and connect again (see page 28).Clear the soundbar’s pairing list (see page 29) and connect again (see page 28). Bose Music app doesn’t work on mobile deviceMake sure the Bose Music app is compatible with your device. Visit: worldwide.Bose.com/Support/SB500Uninstall the Bose Music app on your mobile device then reinstall the app (see page 15).Soundbar isn’t visible to add to a nother Bose accountIn the Bose Music app, make sure the soundbar is set to Public.Make sure the soundbar and your mobile device are connected to the same Wi-Fi network.

TROUBLESHOOTING 41 | ENGSYMPTOM SOLUTIONAlexa doesn’t respondMake sure Alexa has been set up using the Bose® Music app (see page 24).NOTE: The soundbar must be set up and connected to your Wi-Fi network using the Bose Music app.Make sure you’re in a country where Amazon Alexa is available. Make sure the Microphone o indicator is not glowing red. To turn on the microphone, see page 25.For additional support, visit: worldwide.Bose.com/Support/SB500Preset doesn’t respondMake sure the preset has been set (see page 26).Press the Bose Music button m to make sure the soundbar is in the correct source.TROUBLESHOOTING

TROUBLESHOOTING 42 | ENGTROUBLESHOOTINGRESET THE SOUNDBARFactory reset clears all source, volume, network and ADAPTiQ® audio calibration settings from the soundbar and returns it to original factory settings.1. On the remote, press and hold the Power button I and Skip forward button v for 10 seconds until the left side of the light bar pulses white.Skip forward buttonPower buttonThe soundbar reboots. When the reset is complete, the light bar glows solid amber.2. To restore the soundbar’s network and audio settings:a. Launch the Bose® Music app on your mobile device and add the soundbar to your network (see “Existing Bose® Music App Users” on page 16).b. Run ADAPTiQ audio calibration using the Bose Music app.

43 | ENGAPPENDIX: SETUP REFERENCECONNECTION OPTIONSConnect the soundbar to your TV using one of the following connection options:Option 1 (preferred): HDMI eARC or ARC (Audio Return Channel)Option 2: Optical (not provided)NOTE: The preferred option is to connect the soundbar to your TV’s HMDI eARC or ARC connector using the HDMI cable.1. On the back of your TV, locate the HDMI IN and Audio OUT (digital) connector panels.NOTE: Your TV’s connector panel may not appear as shown. Look for the shape of the connector.Option 1 (Preferred) HDMI eARC or ARC: Use the HDMI cable for this connection.Option 2 Optical (not provided): If your TV doesn't have an HDMI eARC or ARC connector, use an optical cable for this connection.2. Choose an audio cable.

44 | ENGAPPENDIX: SETUP REFERENCECONNECT THE SOUNDBAR TO YOUR TVAfter choosing an audio cable, connect the soundbar to your TV.Option 1 (preferred): HDMI eARC or ARC1. Insert one end of the HDMI cable into your TV’s HDMI eARC or ARC connector.NOTE: Make sure you insert the HDMI cable into an HDMI ARC connector on your TV, not a standard HDMI connector. If your TV does not have an HDMI eARC or ARC connector, see page 45.2. Insert the other end of the cable into the HDMI (ARC) connector on the soundbar.

45 | ENGAPPENDIX: SETUP REFERENCEOption 2: Optical (not provided)If your TV doesn’t have an HDMI eARC or ARC connector, use an optical cable (not provided) to connect the soundbar to your TV.1. Remove the protective cap from both ends of the optical cable.CAUTION: Inserting the plug in the wrong orientation can damage the plug and/or the connector. 2. Insert one end of the optical cable into your TV’s Optical OUT connector.3. Hold the plug at the other end of the optical cable.4. Align the plug with the soundbar’s OPTICAL IN connector, and insert the plug carefully. NOTE: The connector has a hinged door that swings inward when inserting the plug.5. Firmly push the plug into the connector until you hear or feel a click.

46 | ENGAPPENDIX: SETUP REFERENCECHECK FOR SOUND NOTE: To avoid hearing distorted audio, turn o your TV speakers. Refer to your TV owner’s guide for more information.1. Power on your TV.2. If you are using a cable/satellite box or other secondary source:a. Power on this source.b. Select the appropriate TV input.3. If the soundbar is not powered on, press the Power button I on the remote.You hear sound coming from the soundbar.4. Press the Mute/Unmute button A.You don’t hear sound coming from the TV speakers or soundbar.NOTE: If you don’t hear sound coming from the soundbar or hear sound coming from your TV speakers, see “Troubleshooting” on page 37.

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