Bose 789470 Og Soundwear Companion En

User Manual: Bose SoundWear Companion Wearable Speaker - Bose Product Support

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Owner’s Guide
Brugervejledning
Bedienungsanleitung
Gebruikershandleiding
Guía del usuario
Käyttöohje
Notice d’utilisation
Manuale di istruzioni
Kezelési útmutató
Brukerveiledning
Podręcznik użytkownika
Bruksanvisning

SOUNDWEAR

™

COMPANION® SPEAKER

I M P O R TA N T S A F E T Y I N S T R U C T I O N S
Please read and keep all safety and use instructions.
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. O
nly use attachments/accessories specified by the manufacturer.
6. R
efer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way,
such as power-supply cord or plug is damaged, does not operate normally, or has been dropped.

WARNINGS/CAUTIONS
• Do NOT use the speaker at a high volume for any extended period.
––To avoid hearing damage, use your speaker at a comfortable, moderate volume level.
––Turn the volume down on your device before wearing the speaker or placing it near your ears, then turn the volume
up gradually until you reach a comfortable listening level.
• Use caution while driving and follow applicable laws regarding use of a mobile phone and personal speaker.
• Focus on your safety and that of others if you use the personal speaker while engaging in any activity requiring
your attention, e.g., while riding a bicycle or walking in or near traffic, a construction site or railroad, etc. Remove
the personal speaker or adjust your volume to ensure you can hear surrounding sounds, including alarms and
warning signals.
This product contains magnetic material. Consult your physician on whether this might affect your implantable
medical device.
• Do NOT make unauthorized alterations to this product.
• Use this product only with an agency approved power supply which meets local regulatory requirements
(e.g., UL, CSA, VDE, CCC).
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).
• The product label is located on the bottom of the product.

2 - ENGLISH

R E G U L AT O R Y I N F O R M AT I O N
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate
this equipment.
This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
This device complies with FCC and Industry Canada radiation exposure limits set forth for general population.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Meets IMDA Requirements.

CAN ICES-3 (B)/NMB-3(B)
Bose Corporation hereby declares that this product is in compliance with the essential requirements and other
relevant provisions of Directive 2014/53/EU and all other EU directive requirements. The complete declaration
of conformity can be found at: www.Bose.com/compliance
Frequency band of operation 2400 to 2480 MHz.
Bluetooth®: Maximum transmit power less than 20 dBm EIRP
Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP

Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the
NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original
characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found,
the user shall cease operating immediately until no interference is achieved. The said legal communications means radio
communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.

ENGLISH - 3

R E G U L AT O R Y I N F O R M AT I O N
DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or
other qualified professional for removal.
Please dispose of used batteries properly, following local regulations. Do not incinerate.
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human
health and the environment. For more information on disposal and recycling of this product, contact your local
municipality, disposal service, or the shop where you bought this product.
Removal of the rechargeable lithium-ion battery in this product should be conducted only
by a qualified professional. Please contact your local Bose retailer or see
http://products.bose.com/static/compliance/index.html for further information.

Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name

Lead
(Pb)

Mercury
(Hg)

Cadmium
(Cd)

Hexavalent
(CR(VI))

Polybrominated
Biphenyl
(PBB)

Polybrominated
diphenylether
(PBDE)

PCBs

Metal Parts

Plastic Parts

Speakers

Cables

This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part
is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.

4 - ENGLISH

R E G U L AT O R Y I N F O R M AT I O N
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “7” is 2007 or 2017.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec,
11000 México, D.F. Phone Number: +5255 (5202) 3545
Input Rating: 5V

1.5A

Apple, the Apple logo, iPad, iPhone, iPod, and Siri are trademarks of Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple Inc. The trademark “iPhone” is used with a license from Aiphone K.K.
Android, Google Now, Google Play, and the Google Play logo are trademarks of Google Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks
by Bose Corporation is under license.
“Made for iPod,” “Made for iPhone,” and “Made for iPad” mean that an electronic accessory has been designed
to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet
Apple performance standards. Apple is not responsible for the operation of this device or its compliance with
safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or iPad may affect
wireless performance.
The Japan Radio Law approval number, Telecommunication Business Law approval number, Giteki mark, and serial
number are located on the center underside of the speaker, beneath the cover.
Bose Corporation Headquarters: 1-877-230-5639
©2017 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior
written permission.

ENGLISH - 5

CONTENTS

Bose® Connect App
What can I do with the Bose Connect app?............................................................

What’s in the Carton
Contents.................................................................................................................................

Ways to Wear
Adjust for comfort.............................................................................................................. 10
Water resistance.................................................................................................................. 11

Speaker Controls
Power on/off......................................................................................................................... 13
Auto-off timer.............................................................................................................. 13
Speaker functions............................................................................................................... 14
Volume functions........................................................................................................ 14
Media playback functions........................................................................................ 15
Call functions................................................................................................................ 16
Access voice control.......................................................................................................... 17

Battery
Charge the speaker............................................................................................................ 18
Charging time.............................................................................................................. 19
Hear the battery level............................................................................................... 19
Battery storage guidelines.............................................................................................. 19
Safety protection mode................................................................................................... 19

Status Indicators
Bluetooth® indicator........................................................................................................... 20
Battery indicators............................................................................................................... 21

Voice Prompts
Pre-installed languages.................................................................................................... 22
Change the language........................................................................................................ 22
Disable voice prompts...................................................................................................... 22

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CONTENTS

Call Notifications
Voice prompt notifications............................................................................................. 23
Vibration notifications....................................................................................................... 23

Bluetooth Connections
Connect your mobile device using the Bose® Connect app
(recommended).................................................................................................................. 24
Connect using the Bluetooth menu on your mobile device.............................. 25
Disconnect a mobile device............................................................................................ 27
Reconnect a mobile device............................................................................................. 27

Multiple Bluetooth Connections
Connect an additional mobile device......................................................................... 28
Identify connected mobile devices.............................................................................. 28
Switch between two connected mobile devices.................................................... 28
Reconnect a previously connected mobile device................................................ 29
Clear the speaker pairing list.......................................................................................... 29

Cover Replacement
Remove the cover............................................................................................................... 30
Attach the cover.................................................................................................................. 31

Care and Maintenance
Clean the speaker and cover.......................................................................................... 32
Replacement parts and accessories............................................................................ 33
Limited warranty................................................................................................................. 33
Serial number location...................................................................................................... 33

Troubleshooting
Common solutions............................................................................................................. 34
Reset your speaker............................................................................................................. 35

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BOSE® CONNECT APP
Download the Bose Connect app to keep your software up-to-date, personalize your
speaker settings, easily manage Bluetooth connections and access new features.

What can I do with the Bose Connect app?
• Easily connect to and switch between multiple mobile devices with a single swipe.
• Customize your speaker experience:
–– Name your speaker.
–– Select a voice prompt language or disable voice prompts.
–– Enable silent mode by disabling vibration.
–– Use the dialogue adjust feature to increase clarity of speech for podcasts, radio
talks or audiobooks.
–– Adjust the auto-off timer.
• Find answers to frequently asked questions.

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W H AT ’ S I N T H E C A R T O N

Contents
Confirm that the following parts are included:

Bose® SoundWear™ Companion® speaker
(with included cover)

USB cable

Note: If any part of the product is damaged, do not use it. Contact your authorized
Bose dealer or Bose customer service.
Visit: global.Bose.com/Support/SWC

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WAY S T O W E A R

Adjust for comfort
Your speaker is flexible to allow you to adjust to what feels comfortable for you.

CAUTIONS:
• Avoid excessively bending your speaker. Only invert the flexible speaker ends when
removing or attaching the cover.
• Do NOT bend your speaker so that it folds back onto itself.
• Do NOT tightly wrap your speaker around objects.
• Use caution when storing your speaker to avoid crushing.

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Ways to W ear

Water resistance
Your speaker is rated IPX4 water resistant and can withstand a light splash of water.
CAUTION: Do NOT swim or shower with this speaker. Never submerge your speaker in
any pool of water.

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SPEAKER CONTROLS
Controls are located on the outer edge of the speaker.

Volume up
Bluetooth
button
Power
button

Multi-function
button

Volume down

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S peaker C ontrols

Power on/off
Press the Power button

The battery indicators glow solid white, and a voice prompt announces the battery level.

Battery indicators

Auto-off timer
The auto-off timer conserves the battery when the speaker is not being used.
The speaker switches off when audio has stopped and no buttons have been pressed
for three hours.
Note: To adjust the time it takes for your speaker to automatically power off or to
disable the auto-off timer, use the Bose® Connect app.

ENGLISH - 13

S peaker C ontrols

Speaker functions
The controls for speaker functions are located on the outer right edge of the speaker.

Volume functions

Function
Volume Up
Volume Down

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What to do

+.
Press – .

Press

S peaker C ontrols

Media playback functions

Function

What to do

Play/Pause

Press the Multi-function button

Skip Forward

Press

twice quickly.

Skip Backward

Press

three times quickly.

Fast Forward

Press

twice quickly and hold the second press.

Rewind

Press

three times quickly and hold the third press.

ENGLISH - 15

S peaker C ontrols

Call functions

Microphone

Function

What to do

Answer a call

Press the Multi-function button

End a call

Press

Decline an incoming call

Press and hold

Answer a second incoming call and
put the current call on hold

While on a call, press

Decline a second incoming call and
stay on current call

While on a call, press and hold

Switch between two calls

With two active calls, press

Create a conference call

With two active calls, press and hold
one second.

Access voice control to make a call

Mute/unmute a call

16 - ENGLISH

.
for one second.
.
for one second.
twice quickly.

While not on a call, press and hold
one second.

for
for

Your mobile device may not support voice control. Refer
to your device owner’s guide for moreinformation.
While on a call, press

+ and – simultaneously.

S peaker C ontrols

Access voice control
The speaker microphone acts as an extension of the microphone in your m
obile device.
Using the Multi-function button
on the speaker, you can access the voice control
capabilities on your device to make/take calls or ask Siri or Google Now™ to play music,
tell you the weather, give you the score of a game and more.
Press and hold
to access voice control on your device. You hear a tone that
indicates voice control is active.

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B AT T E R Y

Charge the speaker
1. Open the zipper on the underside of the cover to access the USB connector.
2. Plug the small end of the USB cable into the USB connector.

Battery indicators

3. Plug the other end of the USB cable into a wall charger or computer that is
powered on.
While charging, the last lit battery indicator blinks white. When the battery is fully
charged, all five battery indicators glow solid white.
Note: The speaker does not play while charging.

18 - ENGLISH

B attery

Charging time
Allow up to three hours to fully charge the battery. A full charge powers the s peaker for
up to 12 hours.
Tip: A 15-minute charge powers the speaker for up to two hours.

Hear the battery level
Each time you power on the speaker, a voice prompt announces the battery level. When
the speaker is in use, a voice prompt announces if the battery needs to be charged.
To hear the battery charge level while using your speaker, press and hold the Power
button until you hear a voice prompt.
Note: To visually check the battery, press and hold
indicators (see page 20).

while viewing the battery

Battery storage guidelines
Do not store your speaker for more than 90 days when fully charged or with a remaining
charge of less than 10 percent.

Safety protection mode
When your speaker battery is depleted (0%), and remains unplugged for more than
90 days, it enters safety protection mode and is permanently disabled. If your speaker
enters safety protection mode, contact Bose customer service.

ENGLISH - 19

S TAT U S I N D I C AT O R S
The Bluetooth and battery indicators are located on the underside of the speaker.

Bluetooth indicator
Shows the connection status of a mobile device.

Bluetooth
indicator

Indicator activity

System state

Blinking blue

Ready to connect

Blinking white

Connecting

Solid white

Connected

Solid blue

Select language

20 - ENGLISH

S tatus I ndicators

Battery indicators
Shows the battery charge level.

Battery
indicators

Indicator activity

Charging percentage
0% - 20%
20% - 40%
40% - 60%
60% - 80%
80% - 100%
Error - contact Bose customer service

Notes:
• When charging, the last lit battery indicator blinks white. When the speaker is fully
charged, all battery indicators glow solid white.
• To visually check the battery level, press and hold the Power button
the battery indicators.

while viewing

• If connected to an Apple device, the device displays the speaker battery level near the
upper right corner of the screen and in the notification center.

ENGLISH - 21

VOICE PROMPTS
Voice prompts guide you through the Bluetooth connection process, announce the
battery level and identify connected devices. You can customize voice prompts using
the buttons on your speaker.
Tip: You can also easily manage voice prompts using the Bose® Connect app.

Pre-installed languages
The following languages are pre-installed on your speaker:
• English

• Japanese

• Dutch

• Spanish

• Korean

• Russian

• French

• Italian

• Polish

• German

• Portuguese

• Mandarin

• Swedish

Change the language
When you power on the speaker for the first time, the voice prompts are in English.
1. P
ress and hold the Multi-function button
and + simultaneously until you hear
the voice prompt for the first language option.
2. Press + or – to move through the list of languages.
3. When you hear your language, press and hold

to select.

Disable voice prompts
Disabling voice prompts also disables voice notifications (see page 23).
Press and hold + and – simultaneously until you hear a voice prompt.
Note: Repeat to re-enable voice prompts.

22 - ENGLISH

C A L L N O T I F I C AT I O N S

Voice prompt notifications
Your speaker identifies incoming callers which are saved in your contact list.
To disable this feature, see page 22. You can also disable voice prompt notifications
using the Bose® Connect app.
Note: Disabling voice prompt notifications also disables voice prompts.

Vibration notifications
Your speaker provides vibration notifications to notify you of incoming calls.

Alert

Notification

Long pulse

Vibration enabled

Long, repeating pulses

Incoming call

Short pulse

Voice control activated

Note: To disable vibration notifications, use the Bose Connect app.

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B LU E T O OT H C O N N E C T I O N S
Bluetooth wireless technology lets you stream music from mobile devices such as
smartphones, tablets and laptop computers. Before you can stream music from a
device, you must connect the device with your speaker.

Connect your mobile device using the
Bose® Connect app (recommended)
With your speaker powered on, download the Bose Connect app and follow the
on-screen connection instructions.

Once connected, you hear “Connected to ,” and the Bluetooth
indicator glows solid white.

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B LU E T O OT H C O N N E C T I O N S

Connect using the Bluetooth menu on your
mobile device
1. W
ith your speaker powered on, press and hold the Bluetooth button until you hear
“Ready to connect another device,” and the Bluetooth indicator blinks blue.

2. On your device, enable the Bluetooth feature.
Tip: The Bluetooth feature is usually found in the Settings menu.

ENGLISH - 25

B LU E T O OT H C O N N E C T I O N S
3. Select your speaker from the device list.

Once connected, you hear “Connected to ,” and the Bluetooth
indicator glows solid white.
Tip: Look for the name you entered for your speaker in the Bose® Connect app.

26 - ENGLISH

B LU E T O OT H C O N N E C T I O N S

Disconnect a mobile device
Disable the Bluetooth feature on your device.
Tip: You can also disconnect your mobile device using the Bose® Connect app.

Reconnect a mobile device
When powered on, the speaker tries to reconnect with the two most recently-connected
devices.
Note: The devices must be within range (30 ft. or 9 m) and powered on.

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M U LT I P L E B L U E T O O T H C O N N E C T I O N S
You can pair additional devices to your speaker. These Bluetooth connections are
controlled with the Bluetooth button . Voice prompts guide you through controlling
multiple connections. Before connecting an additional mobile device, make sure this
feature is enabled.
Tip: You can also easily manage multiple connected devices using the Bose®
Connect app.

Connect an additional mobile device
You can store up to eight paired devices in the speaker pairing list, and your speaker can
be actively connected to two devices at a time.
To connect an additional device, download the Bose® Connect app (see page 24) or
use the Bluetooth menu on your mobile device (page 25).
Note: You can play audio from only one device at a time.

Identify connected mobile devices
Press

to hear which devices are currently connected.

Switch between two connected
mobile devices
1. Pause audio on your first device.
2. Play audio on your second device.

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M U LT I P L E B L U E T O O T H C O N N E C T I O N S

Reconnect a previously connected
mobile device
1. Press the Bluetooth button

to hear which device is connected.

2. Press again within three seconds to connect to the next device in the speaker
pairing list.
3. Repeat until you hear the correct device name.
4. Play audio on the connected device.

Clear the speaker pairing list
1. Press and hold for 10 seconds until you hear “Bluetooth device list cleared” and the
Bluetooth indicator blinks blue.
2. Delete your speaker from the Bluetooth list on your device.
All devices are cleared, and the speaker is ready to connect.

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COVER REPLACEMENT
You can customize your speaker with different colored accessory covers (not provided).
Accessory covers can be purchased through Bose customer service.
Visit: global.Bose.com/Support/SWC

Remove the cover
Remove the cover to clean the speaker or to attach a new accessory cover.
1. Unzip the cover.

2. Bend the ends of the speaker outward to flatten the speaker and pull it away from
the cover.

Note: While your speaker is flexible and can bend horizontally, do NOT bend your
speaker so that it folds back onto itself. Minimize excessive bending.
3. Bend the ends of the speaker inward and remove the tips of the speaker from
the cover.

30 - ENGLISH

C over R eplacement

Attach the cover
1. Anchor the tips of the speaker into the ends of the cover.

2. Bend outward on the ends while pushing inward on the speaker to flatten and fit it
into the cover.

Note: While your speaker is flexible and can bend horizontally, do NOT bend your
speaker so that it folds back onto itself. Minimize excessive bending.
3. Pull the cover over the speaker and zip it closed.

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CARE AND MAINTENANCE

Clean the speaker and cover
Your speaker and cover may require periodic cleaning.
Component

Cleaning procedure
1. Remove the cover from the speaker.

Cover

2. Wash by hand with lukewarm water and a mild detergent.
3. Hang to dry.
Note: Make sure you thoroughly dry the cover before putting it back on.
1. Remove the cover from the speaker.
2. Clean the surface of the speaker with a soft, damp cloth (water only).
Notes:

Speaker

• Do not use any solvents, chemicals or cleaning solutions containing
alcohol, ammonia or abrasives.
• Do not allow any liquids to spill into any openings.
• Make sure you thoroughly dry the speaker before putting the cover
back on.

32 - ENGLISH

C are and M aintenance

Replacement parts and accessories
Replacement parts and accessories can be ordered through Bose customer service.
Visit: global.Bose.com/Support/SWC

Limited warranty
Your speaker is covered by a limited warranty. Visit our website at
global.Bose.com/warranty for details of the limited warranty.
To register your product, visit global.Bose.com/register for instructions. Failure to
register will not affect your limited warranty rights.

Serial number location
The serial number is located on the underside of the speaker, near the USB connector.
To view the serial number, unzip the cover.

ENGLISH - 33

T R O U B L E S H O OT I N G

Common solutions
If you experience problems with your speaker:
• Power on the speaker (see page 13).
• Check the state of the status indicators (see page 20).
• Make sure your mobile device supports Bluetooth technology (see page 24).
• Charge the battery (see page 18).
• Increase the volume on your speaker, device and music app.
• Move your device closer to the speaker and away from any interference
or obstruction.
• Try connecting another device (see page 28).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Visit: global.Bose.com/Support/SWC
Symptom

Solution

Speaker does not connect
with mobile device

• On your device:
–– Disable and then enable the Bluetooth feature.
–– Delete your speaker from the Bluetooth list on your device.
Connect again (see page 28).
• Connect a different device (see page 29).
• Visit: global.Bose.com/Support/SWC to see how-to videos.
• Clear the speaker pairing list (see page 29). Connect again.

No sound

• Make sure voice prompts are on. Press the Bluetooth button
to hear the connected device. Make sure you are using the
correct device.
• Use a different music source.
• Connect a different device (see page 28).
• If two devices are connected, pause audio on the first device and
play audio on the other device.
• If two devices are connected, move the devices within range of
the speaker (30 ft. or 9 m).

Poor sound quality

• Use a different music source.
• Connect a different device.
• Disconnect the second device.
• Disable any audio enhancement features on the device or
music app.

34 - ENGLISH

T roubleshooting
Symptom

Solution

Speaker does not charge

• Make sure the connector on the cable is correctly aligned with
the connector on the speaker.
• Secure both ends of the USB cable.
• Try another charging source.
• If your speaker has been exposed to high or low temperatures,
let it return to room temperature and then try charging again.
• Reset your speaker (see “Reset your speaker”).
• Your speaker may be in safety protection mode
(see page 19).

Microphone is not picking
up sound

• Make sure the microphone opening on the left side of the
speaker is not blocked.
• Try another phone call.
• Try another compatible device.

Mobile device not
responding to button
presses

• For multi-press functions using the Multi-function button
vary the speed of presses.

• Full controls may not be available for some models.
• Try another compatible device.

Reset your speaker
Factory reset clears connected devices and language settings from your speaker and
returns it to the original factory settings.
1. Power on your speaker.
2. Press and hold
and – simultaneously for 10 seconds, until the Bluetooth
indicator glows blue, and you hear “Ready to connect. To start setup, download the
Bose® Connect app” (see page 24).

ENGLISH - 35

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