User manual
OWNER’S GUIDE • DANISH • GERMAN • DUTCH • SPAN-
ISH • FINNISH • FRENCH • ITALIAN • HUNGARY • NORWE-
GIAN • POLISH • PORTUGUESE • SWEDISH • THAI • KORE-
AN • S CHINESE • T CHINESE • JAPANESE • ARABIC
SOUNDSPORT®
PULSE
FPO
2 - ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
Please read and keep all safety and use instructions.
WARNINGS/CAUTIONS
• Do NOT use the headphones at a high volume for any extended period.
–To avoid hearing damage, use your headphones at a comfortable, moderate volume level.
–Turn the volume down on your device before placing the headphones in/on your ears, then turn the volume up
gradually until you reach a comfortable listening level.
• Use caution and follow applicable laws regarding mobile phone and headphone use if using the headphones for
phone calls while driving. Some jurisdictions impose specific limitations, such as single earpiece configuration, on the
use of such products while driving. DON’T use the headphones for any other purpose while driving.
• Focus on your safety and that of others if you use the headphones while engaging in any activity requiring your
attention, e.g., while riding a bicycle or walking in or near trac, a construction site or railroad, etc. Remove
the headphones or adjust your volume to ensure you can hear surrounding sounds, including alarms and
warning signals.
• Do NOT use the headphones if they emit any loud unusual noise. If this happens, turn the headphones o and contact
Bose customer service.
• Do NOT submerge or expose the headphones for extended period to water, or wear while participating in water
sports, e.g., swimming, waterskiing, surfing, etc.
• Remove headphones immediately if you experience a warming sensation or loss of audio.
• Do NOT use mobile phone adapters to connect headphones to airplane seat jacks, as this could result in injury or
property damage due to overheating.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your implantable
medical device.
• Do NOT make unauthorized alterations to this product.
• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL,
CSA, VDE, CCC).
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).
Regulatory Information
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this
equipment.
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH - 3
REGULATORY INFORMATION
This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s).Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
This device complies with FCC and Industry Canada radiation exposure limits set forth for general population. It must
not be co-located or be operating in conjunction with any other antennas or transmitters.
Meets IDA Requirements.
CAN ICES-3 (B)/NMB-3(B)
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the
NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original
characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found,
the user shall cease operating immediately until no interference is achieved. The said legal communications means radio
communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC and all other EU directive requirements. The complete declaration of
conformity can be found at: www.Bose.com/compliance
Please dispose of used batteries properly, following local regulations. Do not incinerate.
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product,
contact your local municipality, disposal service, or the shop where you bought this product.
Removal of the rechargeable lithium ion battery in this product should be conducted only by a qualified
professional. Please contact your local Bose retailer or see
http://products.bose.com/static/compliance/index.html for further information.
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REGULATORY INFORMATION
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part
is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of
GB/T 26572.
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “6” is 2006 or 2016.
Input Rating: 5V 1A
The warranty information provided with this product does not apply in Australia and New Zealand.
See www.Bose.com.au/warranty or www.Bose.co.nz/warranty for details.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks
by Bose Corporation is under license.
The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
“Made for iPod,” “Made for iPhone,” and “Made for iPad” mean that an electronic accessory has been designed to
connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple perfor-
mance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory
standards. Please note that the use of this accessory with iPod, iPhone or iPad may aect wireless performance.
iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries. The trademark “iPhone”
is used with a license from Aiphone K.K.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service
mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google Inc.
©2016 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior
written permission.
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CONTENTS
Getting Started
Unpacking ............................................................................................................................. 7
Headphone components ................................................................................................ 8
Powering on/o .................................................................................................................. 9
Bose® Connect App
Features ......................................................................................................................... 10
Charging the Battery
Connecting the USB cable ............................................................................................. 11
Checking the battery ........................................................................................................ 12
Headphone Status Indicators
Bluetooth® indicator ........................................................................................... 13
Battery indicator .................................................................................................. 13
Importance of Proper Fit
Choosing the correct StayHear®+ Pulse tip .............................................................. 14
Fitting the earbuds to your ear .................................................................................... 14
Changing the StayHear®+ Pulse tips ........................................................................... 15
Voice Prompts
Pre-installed languages ................................................................................................... 16
Changing the language ................................................................................................... 16
Bluetooth® Technology
Pairing your mobile device using the Bose Connect app
(recommended) ................................................................................................................. 17
Choosing another pairing method ...................................................................... 18
Pairing your mobile device using the Bluetooth menu ....................................... 19
Pairing your mobile device using NFC ...................................................................... 20
Disconnecting a mobile device .................................................................................... 21
Reconnecting a mobile device ..................................................................................... 21
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CONTENTS
Managing Multiple Connected Devices
Switching between two connected mobile devices .................................... 22
Identifying connected mobile devices .............................................................. 22
Reconnecting a previously paired mobile device ......................................... 22
Clearing the headphone pairing list .................................................................. 22
Using the Bose® Connect app ............................................................................... 22
Heart Rate Sensor
Viewing your heart rate in the Bose® Connect app .............................................. 23
Viewing your heart rate in a fitness app ................................................................... 23
Headphone Controls
Media playback and volume functions ...................................................................... 24
Call functions ....................................................................................................................... 25
Care and Maintenance
Storing .................................................................................................................................. 26
Cleaning ................................................................................................................................. 26
Replacement parts and accessories ........................................................................... 26
Customer service ............................................................................................................... 27
Limited warranty ................................................................................................................ 27
Technical information ....................................................................................................... 27
Troubleshooting ...................................................................................................... 28
ENGLISH - 7
GETTING STARTED
Unpacking
Carefully unpack the carton and confirm that the following parts are included:
StayHear®+ Pulse tips:
Large (L) and Small (S)
Note: Medium (M) tips are
attached to the earbuds.
Bose® SoundSport® Pulse
wireless headphones
Carry case
USB cable
If any part of the product is damaged, do not use it. Contact your authorized Bose
dealer immediately or Bose customer service. Refer to the quick start guide in the
carton for contact information.
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GETTING STARTED
Headphone components
StayHear®+ Pulse tips
Inline remote and
microphone:
Clothing clip
(removable)
Power/
Bluetooth
button
Battery and Bluetooth®
indicators
Multi-function
button
Volume Up
Volume Down
USB
connector
Heart rate
sensor
ENGLISH - 9
GETTING STARTED
Powering on/o
To power on:
Press the Power/Bluetooth® button until the battery indicator glows green, yellow, or
red (to indicate the current battery charge level).
To power o:
Press and hold the Power/Bluetooth® button until blinks three times and you hear the
power-down tones.
Power/Bluetooth
button
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BOSE® CONNECT APP
Enhance your headphones experience with the Bose® Connect app.
Features
• Unlock the full potential of your SoundSport® Pulse wireless headphones.
• Free app compatible with most Apple and Android™ systems.
• Easily pair your mobile device with your headphones (see page 17).
• View your real-time heart rate (see page 23).
• Easily connect and switch between multiple mobile devices.
• Disable voice prompts.
• Keep your headphones up-to-date with the latest software.
• Customize headphone settings, like voice prompt language and auto o.
ENGLISH - 11
Connecting the USB cable
CAUTION: Use this product only with an agency approved power supply which meets
local regulatory requirements (e.g., UL, CSA, VDE, CCC).
1. Open the hinged door on the bottom of the right earbud.
2. Plug the small end of the USB cable into the USB connector.
3. Plug the other end into a USB wall charger or computer that is powered on.
• While charging, the battery indicator blinks amber.
• When the battery is fully charged, glows green.
• Allow up to two hours to fully charge the battery. A full charge powers the
headphones for up to five hours.
• The headphones will not play while charging.
Note: Before charging, be sure the headphones are at room temperature, between
41° F (5° C) and 104° F (40° C).
CHARGING THE BATTERY
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CHARGING THE BATTERY
Checking the battery
• Each time you power on the headphones, the voice prompt announces the
headphone battery charge level, and the battery indicator glows for 10 seconds.
When you press any of the headphone controls, glows for 10 seconds. For more
information, see “Battery indicator” on page 13.
• While the headphones are in use, blinks red when the battery needs charging.
• If you are connected to an Apple device, the device displays the headphone battery
charge level near the upper right corner of the screen.
ENGLISH - 13
HEADPHONE STATUS INDICATORS
The Bluetooth® and battery indicators are located on the back of the right earbud.
Bluetooth® indicator
Indicator activity System state
Blinking blue Ready to pair
Blinking white Connecting
Solid white Connected
Battery indicator
Indicator activity System state
Green Medium to full charge
Amber Low charge
Blinking red Need to charge
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Choosing the correct StayHear®+ Pulse tip
For optimal audio performance, it is important to choose the correct size
StayHear®+ Pulse tip. Select the size that gives you the best comfort and fit in each ear.
To determine the best fit, you may need to try all three sizes. You may need a dierent
size for each ear.
Note: To test the fit, try speaking aloud. Your voice should sound mued in both ears;
if not, select another tip size.
Each StayHear®+ Pulse tip and earbud is marked with either an L or an R. Be sure to
attach the left tip to the left earbud and the right tip to the right earbud.
Fitting the earbuds to your ear
The StayHear®+ Pulse tip allows the earbud to rest comfortably and securely in your ear.
The tip wing fits just under your ear ridge.
1. Insert the earbud so the StayHear®+ Pulse tip gently rests in the opening of the ear
canal.
2. Tilt the earbud back and tuck the tip wing under the ear ridge until it is secure.
Ear ridge
IMPORTANCE OF PROPER FIT
ENGLISH - 15
IMPORTANCE OF PROPER FIT
Changing the StayHear®+ Pulse tips
1. Holding the earbud by the stem, gently grasp the attached StayHear®+ Pulse tip and
peel it away from the earbud.
CAUTION: To prevent tearing, grasp the StayHear®+ Pulse tip by its base. Do not pull
on the tip wing.
2. Align the opening of the new StayHear®+ Pulse tip with the earbud nozzle and rotate
the tip onto the nozzle.
Note: Make sure the heart rate sensor (left earbud) and heart rate sensor replica
(right earbud) protrude through the matching cutouts on the tips.
Earbud nozzle
Heart rate sensor
(replica)
3. Press the base of the tip until it clicks securely into place.
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Voice prompts guide you through the pairing and connecting processes.
Pre-installed languages
The following languages are pre-installed on your headphones:
• English • German • Korean • Swedish
• Spanish • Mandarin • Italian • Dutch
• French • Japanese • Portuguese
To check for additional languages
Visit: global.Bose.com/Support/SSP
Changing the language
When you turn on the headphones for the first time, the voice prompts are in English.
To select a dierent language:
1. Press and hold and simultaneously until you hear the voice prompt for the
first language option.
2. Press or to move through the list of languages.
3. When you hear your language, press and hold to select.
Note: You can also change the voice prompt language using the Bose Connect app.
VOICE PROMPTS
ENGLISH - 17
Bluetooth wireless technology lets you stream music from mobile devices such as
smartphones, tablets and laptop computers. Before you can stream music from a mobile
device, you must pair the mobile device with your headphones.
Pairing your mobile device using the
Bose® Connect app (recommended)
1. Power on your headphones.
Power/Bluetooth
button
2. Download the Bose Connect app and follow the on-screen connection instructions.
Once paired, you hear “Connected to <device name>” or glows solid white.
BLUETOOTH® TECHNOLOGY
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BLUETOOTH® TECHNOLOGY
Choosing an alternate pairing method
If you are unable to pair your mobile device using the Bose Connect app, you can try
pairing using the Bluetooth settings menu or Near Field Communication (NFC).
What is NFC?
NFC uses Bluetooth technology to let two devices establish wireless communication
with each other by simply tapping the devices together. Refer to your mobile device
owner’s guide to see if your model supports NFC.
If your mobile device does not support
Bluetooth pairing via NFC or if you are unsure:
Follow the instructions for “Pairing your mobile
device using the Bluetooth settings menu” on
page 19.
If your mobile device supports Bluetooth
pairing using NFC:
Follow the instructions for “Pairing your mobile
device with NFC” on page 20.
Note: If your mobile device supports Bluetooth pairing via NFC, you can use either
pairing method.
ENGLISH - 19
BLUETOOTH® TECHNOLOGY
Pairing your mobile device using the
Bluetooth® menu
1. With your headphones powered on, press and hold the Power/Bluetooth® button
until you hear “Ready to pair” or the Bluetooth indicator blinks blue.
Power/Bluetooth
button
2. On your mobile device, turn on the Bluetooth feature.
Tip: The Bluetooth feature is usually found in the Settings menu.
3. Select your Bose® SoundSport® Pulse wireless headphones from the device list.
Once paired, you hear “Connected to <device name>” or glows solid white.
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BLUETOOTH® TECHNOLOGY
Pairing your mobile device using NFC
1. With your headphones powered on, unlock your mobile device and turn on the
Bluetooth and NFC features. Refer to your mobile device owner’s guide to learn
more about these features.
2. Tap the NFC touchpoint on your mobile device to the back of the inline remote.
Your mobile device may prompt you to accept pairing.
Once paired, you hear “Connected to <device name>” or the Bluetooth indicator
glows solid white.
ENGLISH - 21
BLUETOOTH® TECHNOLOGY
Disconnecting a mobile device
• Turn o the Bluetooth feature on your mobile device.
• If your mobile device supports NFC, tap the NFC touchpoint on your mobile device to
the back of the inline remote.
Reconnecting a mobile device
• When powered on, the headphones try to reconnect with the two most
recently-connected mobile devices.
Note: The mobile devices must be within range and powered on.
• If your mobile device supports NFC, tap the NFC touchpoint on your mobile device to
the back of the inline remote.
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You can store up to eight paired mobile devices in the headphone pairing list and your
headphones can be actively connected to two mobile devices at a time.
Note: You can only play audio from one mobile device at a time.
Switching between two connected mobile devices
1. Pause audio on your first mobile device.
2. Play audio on your second mobile device.
Identifying connected mobile devices
Press the Power/Bluetooth button to hear which mobile devices are currently
connected.
Reconnecting a previously paired mobile device
1. Press the Power/Bluetooth button to hear which mobile device is connected.
2. Press the Power/Bluetooth button again within three seconds to connect to the next
mobile device in the headphone pairing list. Repeat until you hear the correct mobile
device name.
3. Play audio on the connected mobile device.
Clearing the headphone pairing list
1. Press and hold the Power/Bluetooth button for 10 seconds, until you hear “Bluetooth
device list cleared.”
2. Delete your SoundSport Pulse wireless headphones from the Bluetooth list on your
mobile device.
All mobile devices are cleared and the headphones are ready to pair a new mobile
device.
Using the Bose® Connect app
You can also easily manage multiple connected devices using the Bose Connect app.
For more information, see “Bose® Connect App” on page 10.
MANAGING MULTIPLE CONNECTED DEVICES
ENGLISH - 23
Viewing your heart rate in the
Bose® Connect app
After your headphones are connected to your mobile device, you can view your
real-time heart rate in the Bose Connect app.
Note: To view your heart rate, make sure the left earbud is securely in place throughout
your workout.
Viewing your heart rate in a fitness app
After your headphones are connected to your mobile device, you can view your heart
rate in most popular fitness apps. To begin, set up your headphones as the heart rate
sensor in your fitness app.
Tips for setup
• During setup, keep your earbuds in your ears.
• During setup, move away from any other devices with heart rate sensors.
• In your fitness app’s Settings menu, look for a “Devices,” “Hardware” or “Heart Rate
Monitor” menu. Select “Search for sensor” or “Auto-connect.”
• Some fitness apps may require you to select HR-Bose SoundSport Pulse as the heart
rate sensor in the device list.
• Some fitness apps may require you to select “Start workout” to view your heart rate.
• Make sure the left earbud is securely in place throughout your workout.
• Refer to your fitness app’s help menu for more information on connecting to a heart
rate sensor.
Note: Some fitness apps require a paid subscription to view detailed heart rate data.
HEART RATE SENSOR
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HEADPHONE CONTROLS
Media playback and volume functions
The headphone controls are located on the inline remote below the right earbud.
Volume Down
Volume Up
Multi-function
button
Function What to do
Play/Pause Press
Skip Forward Press twice quickly.
Skip Backward Press three times quickly.
Fast forward Press twice quickly and hold the second press.
Rewind Press three times quickly and hold the third press.
Volume Up Press
Volume Down Press
ENGLISH - 25
HEADPHONES CONTROLS
Call functions
Function What to do
Answer a call Press
End a call Press
Decline an incoming call Press and hold for one second.
Answer a second incoming call
and put the current call on hold
While on a call, press once.
Decline a second incoming call
and stay on current call
While on a call, press and hold for one second.
Switch between two calls With two active calls, press twice.
Create a conference call With two active calls, press and hold for one second.
Activate voice control While not on a call, press and hold for one second.
Refer to your mobile device’s owners guide for compatibility
and usage information about this feature.
Mute/unmute a call While on a call, press and simultaneously.
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CARE AND MAINTENANCE
Storing
• Turn o the headphones when not in use.
• Before storing the headphones for more than a few months, fully charge the battery.
• Place the headphones in the carry case for storage.
Cleaning
Your headphones may require periodic cleaning.
StayHear®+ Pulse tips: Remove the tips from the earbuds and wash them with a mild
detergent and water. Make sure you thoroughly rinse and dry the tips before
attaching them to the earbuds.
Headphone nozzles: Clean only with a dry, soft cotton swab or equivalent. Never insert
any cleaning tool into the nozzle.
Replacement parts and accessories
Replacement parts and accessories can be ordered through Bose customer
service. See “Customer service” on page 27.
ENGLISH - 27
CARE AND MAINTENANCE
Customer service
For additional help using your headphones:
• Visit: global.Bose.com/Support/SSP
• Contact Bose customer service. Refer to the in-carton literature for contact
information.
Limited warranty
Your SoundSport® Pulse wireless headphones are covered by a limited warranty. Details
of the limited warranty are provided on the product registration card that is included in
the carton. Please refer to the card for instructions on how to register. Failure to register
will not aect your limited warranty rights.
The warranty information provided with this product does not apply in Australia
and New Zealand. See our website at www.bose.com.au/warranty or
www.Bose.co.nz/warranty for details of the Australia and New Zealand warranty.
Technical information
Input Rating: 5V 1A
28 - ENGLISH
TROUBLESHOOTING
Problem What to do
Headphones don’t
turn on
• Power on the headphones (see “Powering on/o” on page 9).
• Charge the battery.
Headphones don’t
pair with mobile
device
• On your mobile device:
–Turn the Bluetooth feature o and then on.
–Delete your Bose® SoundSport® Pulse headphones from the
Bluetooth list on your mobile device. Pair again.
• Move your mobile device closer to the headphones and away from any
interference or obstructions.
• Pair a dierent mobile device (see “Pairing your mobile device using
the Bose® Connect app” on page 17).
• Visit: global.Bose.com/Support/SSP to see how-to videos.
• Clear the headphone pairing list: Press and hold the Power/Bluetooth
button for 10 seconds until you hear “Bluetooth device list cleared.”
Delete your Bose SoundSport Pulse headphones from the Bluetooth
list on your mobile device. Pair again.
Headphones
don’t pair with
NFC-enabled mobile
device
• Make sure your mobile device supports NFC.
• Unlock your mobile device and turn on the Bluetooth and NFC
features.
• Tap the NFC touchpoint on the back of your mobile device to the back
of the inline remote.
No sound • Power on the headphones and charge the battery.
• Increase the volume on your headphones and mobile device.
• Press the Power/Bluetooth button to hear the connected mobile
device. Make sure you are using the correct device.
• Move your mobile device closer to the headphones and away from any
interference or obstructions.
• Use a dierent music source.
• Pair a dierent mobile device (see “Pairing your mobile device using
the Bose® Connect app” on page 17).
• If two mobile devices are connected, pause the first mobile device and
play the other mobile device.
• If two mobile devices are connected, move the mobile devices within
range of the headphones (30 ft. or 10 m).
ENGLISH - 29
TROUBLESHOOTING
Problem What to do
Poor sound quality • Use a dierent music source.
• Pair a dierent mobile device (see “Pairing your mobile device using
the Bose® Connect app” on page 17).
• Disconnect the second mobile device.
• Move the mobile device closer to the headphones, and away from any
interference or obstructions.
• Clear any debris or wax buildup from the earbuds and headphone
nozzles.
Headphones don’t
charge
• Open the hinged door on the bottom of the right earbud and securely
connect the small end of the USB cable to the USB connector. Make
sure the connector on the cable is correctly aligned with the connector
on the headphones.
• Secure both ends of the USB cable.
• If your headphones have been exposed to high or low temperatures,
let the headphones return to room temperature and then try charging
again.
Heart rate does
not appear in Bose
Connect app
• In the Bose Connect app, make sure your Bose® SoundSport® Pulse
headphones are connected to your mobile device.
• Make sure the left earbud fits securely in your ear. You may need to try
a dierent size StayHear®+ Pulse tip.
• Close and relaunch the Bose Connect app.
• Power the headphones o and then on.
• On your mobile device, turn the Bluetooth feature o and then on.
Heart rate does not
appear in fitness app
• In the Bluetooth list on your mobile device, make sure your Bose®
SoundSport® Pulse headphones are selected.
• Make sure the left earbud fits securely in your ear. You may need to try
a dierent size StayHear®+ Pulse tip.
• In some fitness apps, you may need to select “Start workout” to view
your heart rate.
• Close and relaunch the fitness app.
• Power the headphones o and then on.
• On your mobile device, turn the Bluetooth feature o and then on.
• Refer to your fitness app’s help menu for more information on
connecting to a heart rate sensor.
Heart rate drops out • Make sure the left earbud fits securely in your ear. You may need to try
a dierent size StayHear®+ Pulse tip
• Clean the heart rate sensor on the left earbud.
• Close and relaunch the fitness app.
• Power the headphones o and on.
30 - ENGLISH
Problem What to do
StayHear®+ Pulse tips
falling o
Securely attach the tips to the earbuds (see “Changing the StayHear®+
Pulse tips” on page 15.)
Lost StayHear®+
Pulse tips
Contact Bose customer service for replacement tips (see “Customer
service” on page 27).
TROUBLESHOOTING
ENGLISH - 31
©2016 Bose Corporation, The Mountain,
Framingham, MA 01701-9168 USA
AM771977 Rev. 00