Bose BL1L Wireless Headphones User Manual

Bose Corporation Wireless Headphones

Contents

User Manual.pdf

Owner’s GuideBrugervejledningBedienungsanleitungGebruikershandleidingGuía del usuarioKäyttöohjeNotice d’utilisationManuale di istruzioniKezelési útmutatóBrukerveiledningPodręcznik użytkownikaBruksanvisningSOUNDSPORT® FREEWIRELESS HEADPHONES
2 - ENGLISHIMPORTANT SAFETY INSTRUCTIONSPlease read and keep all safety and use instructions.German warranty card provided separately.Important Safety Instructions1. Only use attachments/accessories specified by the manufacturer.WARNINGS/CAUTIONS• To avoid accidental ingestion, keep the earbuds away from small children and pets. The earbuds contain a lithium-ion battery, and may be hazardous if swallowed. If ingested, seek immediate medical attention. When not in use, store the earbuds in the charging case with the lid closed, and keep out of reach of small children and pets. • Do NOT use the earbuds at a high volume for any extended period. –To avoid hearing damage, use your earbuds at a comfortable, moderate volume level. –Turn the volume down on your device before placing the earbuds in/on your ears, then turn the volume up gradually until you reach a comfortable listening level.• Use caution and follow applicable laws regarding mobile phone and headphone use if using the earbuds for phone calls while driving. Some jurisdictions impose specific limitations, such as single ear piece configuration, on the use of such products while driving. DON’T use the earbuds for any other purpose while driving.• Focus on your safety and that of others if you use the earbuds while engaging in any activity requiring your attention, e.g., while riding a bicycle or walking in or near trac, a construction site or railroad and follow applicable laws regarding headphone use, etc. Remove the earbuds or adjust your volume to ensure you can hear surrounding sounds, including alarms and warning signals.• Do NOT allow small children to use the earbuds.• Do NOT submerge or expose the earbuds for extended period to water, or wear while participating in water sports, e.g., swimming, waterskiing, surfing, etc.• When using this product, basic precautions should always be followed, including the following: –Read all the instructions before using the charging case. –To reduce the risk of injury, close supervision is necessary when the charging case is used near children. –Do not expose charging case to water, rain, liquids or snow. – Use of a power supply or charger not recommended or sold by power pack manufacturer may result in a risk of fire or injury to persons. –Do not use the charging case in excess of its output rating. – Do not use a charging case that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury to persons. –Do not disassemble the charging case. Incorrect reassembly may result in risk of fire or injury to persons. – Do not open, crush, or expose a charging case to fire, or excessive temperature. Exposure to fire or temperature above 212° F, 100° C may cause explosion. –Have servicing performed by a qualified repair person using only identical replacement parts.
ENGLISH - 3IMPORTANT SAFETY INSTRUCTIONSContains small parts which may be a choking hazard. Not suitable for children under age 3.This product contains magnetic material. Consult your physician on whether this might aect your implantable medical device.• Do NOT make unauthorized alterations to this product.• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).
4 - ENGLISHREGULATORY INFORMATIONNOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.This device complies with FCC and Industry Canada radiation exposure limits set forth for general population. It must not be co-located or be operating in conjunction with any other antennas or transmitters.FCC ID: A94BL1R / FCC ID: A94BL1L / IC: 3232A-BL1R / IC: 3232A-BL1LCAN ICES-3 (B)/NMB-3(B)Management Regulation for Low-power Radio-frequency DevicesArticle XIIAccording to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices.Article XIVThe low power radio-frequency devices shall not influence aircraft security and interfere legal communications; if found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications operated in compliance with the Telecommunications Act.The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal.Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/complianceFrequency band of operation 2400 to 2480 MHz. Bluetooth: Maximum transmit power less than 20 dBm EIRPBluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRPPlease dispose of used batteries properly, following local regulations. Do not incinerate.This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.
ENGLISH - 5REGULATORY INFORMATIONRemoval of the rechargeable lithium ion battery in this product should be conducted only by a qualified professional. Please contact your local Bose retailer or see http://products.Bose.com/static/compliance/index.html for further information.    Names and Contents of Toxic or Hazardous Substances or ElementsToxic or Hazardous Substances and ElementsPart Name Lead (Pb)Mercury (Hg)Cadmium (Cd)Hexavalent (CR(VI))Polybrominated Biphenyl (PBB)Polybrominated diphenylether (PBDE)PCBs X O O O O OMetal Parts X O O O O OPlastic Parts O O O O O OSpeakers X O O O O OCables X O O O O OThis table is prepared in accordance with the provisions of SJ/T 11364.O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of GB/T 26572.X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement of GB/T 26572.Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “7” is 2007 or 2017.China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China (Shanghai) Pilot Free Trade ZoneEU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The NetherlandsTaiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: 886 2 2514 7676Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545Headphone Input Rating: 5V 0.1ACharging Case Input Rating: 5V 0.8A The warranty information provided with this product does not apply in Australia and New Zealand. See our website at www.Bose.com.au/en_au/support/policies.html or www.Bose.co.nz/en_nz/support/policies.html for details of the Australia and New Zealand warranty.The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Bose Corporation is under license.Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries. The trademark “iPhone” is used with a license from Aiphone K.K. App Store is a service mark of Apple Inc. “Made for iPod,” “Made for iPhone,” and “Made for iPad” mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or iPad may aect wireless performance.Android, Google Play and the Google Play logo are trademarks of Google Inc.Bose Corporation Headquarters: 1-877-230-5639©2017 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior written permission.
6 - ENGLISHCONTENTSBose Connect AppWhat can I do with the Bose Connect app? ........................................................... 8What’s in the Carton?Contents ............................................................................................................................... 9Headphone Controls Headphones ........................................................................................................................ 10Charging case ..................................................................................................................... 10Open charging case ......................................................................................................... 11Power on .............................................................................................................................. 12Auto-o timer ............................................................................................................ 12Power o .............................................................................................................................. 13Headphone functions ...................................................................................................... 14Media playback and volume functions ............................................................. 14Call functions .............................................................................................................. 15Secure FitChoose the correct StayHear®+ Sport tips .............................................................. 16Fit the earbud to your ear ............................................................................................. 16Change the StayHear+ Sport tips ............................................................................... 17Battery ChargingCharge the case ................................................................................................................. 18Check the case battery level ................................................................................ 19Charge the headphones ................................................................................................. 20Check the headphone charging status............................................................. 21Hear the headphone battery level ...................................................................... 21Status IndicatorsPower/Bluetooth® indicators ........................................................................................ 22Charging case battery indicators................................................................................ 23Headphone charging indicators .................................................................................. 24
ENGLISH - 7CONTENTSVoice PromptsPre-installed languages .................................................................................................. 25Change the language ...................................................................................................... 25Bluetooth Connections Pair your mobile device using the Bose® Connect app (recommended) .... 26Pair using the Bluetooth menu on your mobile device ...................................... 27Disconnect a mobile device .......................................................................................... 28Reconnect a mobile device ........................................................................................... 28Multiple Bluetooth Connections Pair an additional mobile device ................................................................................. 29Identify connected mobile devices ............................................................................ 30Reconnect a previously paired device ...................................................................... 30Clear the headphone pairing list ................................................................................. 30Care and Maintenance Clean the headphones and charging case .............................................................. 31Find a lost earbud ............................................................................................................. 31Replacement parts and accessories .......................................................................... 31Limited warranty ............................................................................................................... 31Troubleshooting Common solutions ............................................................................................................ 32
8 - ENGLISHDownload the Bose Connect app to keep your software up to date, personalize your headphone settings, easily manage Bluetooth connections and access new features.What can I do with the Bose Connect app?• Enable the Find My Bose feature.• Customize your headphone experience: -Name your headphones. -Select a voice prompt language or disable voice prompts. -Adjust the auto-o timer.• Find answers to frequently asked questions. • Keep headphones up to date with the latest software. BOSE® CONNECT APP
ENGLISH - 9ContentsConfirm that the following parts are included:Bose SoundSport Free wireless headphonesPortable charging case USB cable StayHear+ Sport tips: Large (black) and small (white)Note:  Medium (gray) tips are attached to the earbuds.Note: If any part of your product is damaged, do not use it. Contact your authorized Bose dealer or Bose customer service. Visit global.Bose.com/Support/SSFWHAT’S IN THE CARTON?
10 - ENGLISHHeadphonesMulti-function buttonVolume upVolume downBluetooth buttonCharging caseUSB connectorBattery level buttonHEADPHONE CONTROLS
ENGLISH - 11HEADPHONE CONTROLS Open charging caseFirmly press the battery level button. Battery level buttonWhen you press the battery level button, the front indicators glow according to the current battery level (see "Charging case battery indicators" on page 23).
12 - ENGLISHHEADPHONE CONTROLS Power onTo power on, remove the headphones from the charging case. If wearing the headphones, you hear a voice prompt from the right earbud a nnounce the battery level.If holding the headphones, you see the Power/Bluetooth indicator on each earbud glow solid green for three seconds. Auto-o timerThe auto-o timer conserves the battery when the headphones are out of the charging case and not being used. The headphones switch o when audio has stopped and buttons have not been pressed for 20 minutes. To wake the headphones, press the Power/Bluetooth button on the left earbud and the Multi-function button on the right earbud. Note: To adjust the number of minutes it takes for your headphones to automatically power o or to disable auto-o, use the Bose® Connect app.
ENGLISH - 13HEADPHONE CONTROLS Power oTo power o, place the headphones in the charging case. For information on how to properly store the earbuds, see "Charge the headphones" on page 20. When an earbud is stored, its corresponding charging indicator glows according to charging status (see "Headphone charging indicators" on page 24).
14 - ENGLISHHEADPHONE CONTROLS Headphone functionsThe headphone controls are located on the top of the right earbud.Volume upVolume downMulti-function buttonMedia playback and volume functionsFunction What to doPlay/pause Press .Skip forward Press twice quickly.Skip backward Press three times quickly.Fast forward Press twice quickly and hold the second press.Rewind Press three times quickly and hold the third press.Volume up Press + .Volume down Press - .
ENGLISH - 15HEADPHONE CONTROLS Call functionsThe right earbud is used as a single headphone for phone calls. This lets you take calls and still hear surrounding sounds. Call functions are controlled by the Multi-function button located on the top of the right earbud.MicrophoneMulti-function buttonFunction What to doAnswer a call Press .End a call Press .Decline an incoming call Press and hold for one second.Answer a second incoming call and put the current call on hold While on a call, press once. Decline a second incoming call and stay on current call While on a call, press and hold for one second.Switch between two calls With two active calls, press twice quickly.Create a conference call With two active calls, press and hold for one second.Activate voice controlWhile not on a call, press and hold for one second. Refer to your mobile device owner’s guide for compatibility and usage information about this feature.Mute/unmute a call While on a call, press + and - simultaneously.
16 - ENGLISHChoose the correct StayHear+ Sport tipsFor optimal audio performance, it is important to choose the correct size StayHear+ Sport tip. Select the size that gives you the best comfort and fit in each ear. To determine the best fit, you may need to try all three sizes. You may need a dierent size for each ear.Note: To test the fit, try speaking aloud. Your voice should sound mued in both ears; if not, select another tip size.Each StayHear+ Sport tip and earbud is marked with either an L or an R. Be sure to attach the left tip to the left earbud and the right tip to the right earbud. Fit the earbud to your earThe StayHear+ Sport tip lets the earbud rest comfortably and securely in your ear. The tip wing fits just under your ear ridge.1. Insert the earbud so the StayHear+ Sport tip gently rests in the opening of the ear canal. 2. Tilt the earbud back and tuck the tip wing under the ear ridge until it is secure.Ear ridgeSECURE FIT
ENGLISH - 17SECURE FITChange the StayHear+ Sport tips1. Holding the earbud, gently grasp the attached StayHear+ Sport tip and peel it away from the earbud. CAUTION: To prevent tearing, grasp the StayHear+ Sport tip by its base. Do not pull on the tip wing.Tip wingTip base2. Align the opening of the new StayHear+ Sport tip with the earbud nozzle and rotate the tip onto the nozzle, then press the base of the tip until it clicks securely into place.Earbud nozzleOpening
18 - ENGLISHCharge the caseThe portable case stores and charges the headphones when not in use. When the case is fully charged, you can charge the headphones up to two times. CAUTION: Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).1. Plug the small end of the USB cable into the USB connector.2. Plug the other end into a USB wall charger (not provided) or computer that is powered on. Notes: • Allow up to two hours to charge the case. When the headphones are inside of the case, charging time varies. • Before charging, be sure the headphones are at room temperature, between 41° F (5° C) and 104° F (40° C). BATTERY CHARGING
ENGLISH - 19BATTERY CHARGING19 - ENGLISHCheck the case battery levelGently press the battery level button on the front of the case. The battery level indicators glow for three seconds. The indicators glow according to the battery level as follows: • If five indicators glow solid, the battery is fully charged. • If only one indicator glows solid, the battery is low. Charge the battery (see page 18).Battery level indicatorsBattery level button
20 - ENGLISHBATTERY CHARGINGCharge the headphonesThe headphones charge while they are in the case. A full charge of the headphones allows up to five hours of use.1. Align the charging contacts on the left earbud with the charging pins on the left side of the case. Charging pinsCharging contacts2. Place the earbud in the case until it magnetically snaps into place, and the left charging indicator blinks white. Left charging indicator3. Repeat steps 1 – 2 to charge the right earbud. Note: Allow up to two hours to fully charge the headphones.
ENGLISH - 21BATTERY CHARGINGCheck the headphone charging statusWhen an earbud is inserted, its corresponding charging indicator glows according to charging state (see "Headphone charging indicators" on page 24). Hear the headphone battery levelEach time you remove the headphones from the charging case, a voice prompt from the right earbud announces the battery level. When you are using the headphones, a voice prompt announces if the battery needs to be charged.
22 - ENGLISHSTATUS INDICATORSPower/Bluetooth indicatorsEach earbud has a Power/Bluetooth indicator located on the inside surface.Power/Bluetooth indicatorPower/Bluetooth indicatorIndicator activity System stateSolid green Powering onBlinking blue Ready to pairBlinking white ConnectingSolid white ConnectedFast blinking red Error
ENGLISH - 23STATUS INDICATORSCharging case battery indicatorsFive battery indicators are located on the front of the charging case. Battery level indicatorsIndicator activity Charging percentage0% - 20%20% - 40%40% - 60%60% - 80%80% - 100%Notes: • When charging, the last lit battery indicator blinks white. • When the charging case is fully charged, all battery indicators glow solid white. • If connected to an Apple device, the device displays the headphone battery level near the upper right corner of the screen and in the notification center.
24 - ENGLISHSTATUS INDICATORSHeadphone charging indicatorsEach earbud has a charging indicator located on the front of the charging case and on the inside of the case. The charging indicators on the front of the case let you quickly check the charging status while the case is closed. For more information, see page 21. Right charging indicatorLeft charging indicatorIndicator activity System stateSlow blinking white ChargingSolid white Fully chargedFast blinking white ErrorNote: If connected to an Apple device, the device displays the headphone battery level near the upper right corner of the screen and in the notification center.
ENGLISH - 25Voice prompts from the right earbud guide you through the pairing and connecting processes and announce battery level. You can customize voice prompts using the buttons on the right earbud.Tip: You can also manage voice prompts using the Bose® Connect app.Pre-installed languagesThe following languages are pre-installed on your headphones:• English • German • Korean • Swedish• Spanish • Mandarin • Italian • Dutch• French • Japanese • Portuguese To check for additional languagesVisit: updates.Bose.comChange the languageWhen you turn on the headphones for the first time, the voice prompts are in English. To select a dierent language:1. Press and hold + and - simultaneously until you hear the voice prompt for the first language option. 2. Press + or - to move through the list of languages.3. When you hear your language, press and hold to select.VOICE PROMPTS
26 - ENGLISHBluetooth wireless technology lets you stream music from mobile devices such as smartphones, tablets and laptop computers. Before you can stream music from a device, you must pair the device with your headphones.Pair your mobile device using the Bose® Connect app (recommended)1. Power on the headphones (see page 12).2. Download the Bose Connect app and follow the on-screen connection instructions. Once paired, if wearing the headphones, you hear “Connected to <device name>.” If holding the headphones, you see the Power/Bluetooth indicator on each earbud glow solid white.BLUETOOTH CONNECTIONS
ENGLISH - 27BLUETOOTH CONNECTIONS Pair using the Bluetooth menu on your mobile device1. Remove the headphones from the charging case. If wearing the headphones, you hear “Battery level percent. Ready to pair.”If holding the headphones, you see the Power/Bluetooth indicator on each earbud blink blue. 2. On your mobile device, turn on the Bluetooth feature.Tip: The Bluetooth feature is usually found in the Settings menu.
28 - ENGLISH3. Select your Bose headphones from the device list.Disconnect a mobile deviceTurn o the Bluetooth feature on your mobile device.Reconnect a mobile deviceWhen you remove the headphones from the charging case, they try to reconnect with the most recently connected mobile device. Note: The mobile device must be powered on and within range (30 ft. or 9 m). BLUETOOTH CONNECTIONS
ENGLISH - 29MULTIPLE BLUETOOTH CONNECTIONS Pair an additional mobile deviceYou can store up to seven paired devices in the headphones pairing list. 1. On the left earbud, press and hold the Bluetooth button until the Power/Bluetooth indicator on each earbud blinks blue. If wearing the headphones, press and hold the Bluetooth button until you hear “Ready to pair.”Bluetooth button2. On your mobile device, turn on the Bluetooth feature.Tip: The Bluetooth feature is usually found in the Settings menu.3. Select your Bose headphones from the device list.Once paired, if wearing the headphones, you hear “Connected to <device name>.” If holding the headphones, you see the Power/Bluetooth indicator on each earbud glow solid white.
30 - ENGLISHMULTIPLE BLUETOOTH CONNECTIONSIdentify connected mobile devicesPress the Bluetooth button to hear which mobile device is currently connected.Reconnect a previously paired device1. Press the Bluetooth button to hear which mobile device is connected.2. Press the Bluetooth button again within three seconds to connect to the next mobile device in the headphone pairing list. Repeat until you hear the correct mobile device name.3. Play audio on the connected mobile device. Clear the headphone pairing list1. Press and hold the Bluetooth button for 10 seconds, until you hear “Bluetooth device list cleared.”2. Delete your headphones from the Bluetooth list on your mobile device.All devices are cleared and the headphones are ready to pair.
ENGLISH - 31Clean the headphones and charging caseThe headphones and charging case may require periodic cleaning.Component Cleaning procedureStayHear®+ Sport tips Remove the tips from the earbuds and wash them with a mild detergent and water. Note: Make sure you thoroughly rinse and dry the tips before re-attaching them to the earbuds.Earbud nozzles Clean only with a dry, soft cotton swab or equivalent. Note: Never insert any cleaning tool into the nozzle.Charging case Clean only with a dry, soft cotton swab or equivalent.Find a lost earbudUse the Bose® Connect app to locate a lost earbud.Note: The Find my Bose setting and location services must be enabled in the Bose Connect app before the earbud is lost. Replacement parts and accessoriesReplacement parts and accessories can be ordered through Bose customer service. Visit: global.Bose.com/Support/SSFLimited warrantyYour SoundSport® Free wireless headphones are covered by a limited warranty. Details of the limited warranty are provided on the product registration card that is included in the carton. Please refer to the card for instructions on how to register. Failure to register will not aect your limited warranty rights.The warranty information provided with this product does not apply in Australia and New Zealand. See our website at www.bose.com.au/warranty or www.Bose.co.nz/warranty for details of the Australia and New Zealand warranty.CARE AND MAINTENANCE
32 - ENGLISHTROUBLESHOOTING If you experience problems with your headphones or charging case:• Check the state of the status indicators (see page 22).• Charge the battery (see page 18).• Increase the volume on your headphones, mobile device and music app.• Try connecting another mobile device (see page 29).If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.Common solutionsThe following table lists symptoms and possible solutions to common problems.Symptom SolutionHeadphones don’t power on • Place the headphones in the charging case to initiate charging. • Make sure the headphones are not switched to auto-o. To wake the headphones, press the Bluetooth button on the left earbud and the Multi-function button on the right earbud. Headphones don’t pair with mobile device• Make sure your mobile device supports Bluetooth technology (see page 26).• On your mobile device: –Turn the Bluetooth feature o and then on. –Delete your Bose SoundSport® Free wireless headphones from the Bluetooth list on your mobile device. Pair again.• Move your mobile device closer to the headphones and away from any interference or obstructions.• Pair a dierent mobile device (see page 29).• Visit global.Bose.com/Support/SSF to see how-to videos.• Clear the headphone pairing list (see page 30) and pair again.Headphones don’t charge• Make sure the headphones are properly placed in the charging case (see page 20).• Make sure the charging case battery is not depleted (see page 23).• Make sure there is no dirt or debris covering the charging conductors within the case or on the earbuds. • If your headphones have been exposed to high or low temperatures, let the headphones return to room temperature and then try charging again.
ENGLISH - 33TROUBLESHOOTING Symptom SolutionCharging case doesn’t charge• Check the case battery level by gently pressing the battery level button on the front of the case (see page 19). If needed, charge the case with the supplied USB cable (see page 18). • Secure both ends of the USB cable. • If your charging case has been exposed to high or low temperatures, let the case return to room temperature and then try charging again.No sound • Press play on your mobile device to make sure the audio track is playing. • Place the headphones in the charging case to check the headphone charging status (see page 21). If needed, charge the headphones (see page 20). • Increase the volume on the headphones and mobile device.• Press the Bluetooth button to hear the connected mobile device. Make sure you are using the correct device.• Move your mobile device closer to the headphones (30 ft. or 9 m) and away from any interference or obstructions.• Use a dierent music source.• Pair a dierent mobile device (see page 29).No sound from one earbudPlace both earbuds in the charging case until they magnetically snap into place, and the charging indicators blinks white. Then, remove earbuds. Poor sound quality • Make sure that both headphones fit securely in your ear (see page 16). • Use a dierent music source.• Pair a dierent mobile device (see page 29).• Move your mobile device closer to the headphones (30 ft. or 9 m) and away from any interference or obstructions.• Clear any debris or wax buildup from the earbuds and headphone nozzles.• Make sure your headphones are paired over the correct Bluetooth profile: Stereo A2DP. Check your device's Bluetooth/audio settings menu to ensure the correct profile is selected. StayHear+ Sport tips falling oSecurely attach the tips to the earbuds (see page 17).Find a lost earbud Use the Bose® Connect app to locate a lost earbud.Note: The Find my Bose setting and location services must be enabled in the Bose Connect app before the earbud is lost.
©2017 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA AM789350 Rev. 00

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