Contents
- 1. User Manual (Statement).pdf
- 2. User Manual.pdf
User Manual.pdf
Owner’s Guide
Brugervejledning
Bedienungsanleitung
Gebruikershandleiding
Guía del usuario
Käyttöohje
Notice d’utilisation
Manuale di istruzioni
Kezelési útmutató
Brukerveiledning
Podręcznik użytkownika
Bruksanvisning
SOUNDSPORT® FREE
WIRELESS HEADPHONES
2 - ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
Please read and keep all safety and use instructions.
German warranty card provided separately.
Important Safety Instructions
1. Only use attachments/accessories specified by the manufacturer.
WARNINGS/CAUTIONS
• To avoid accidental ingestion, keep the earbuds away from small children and pets. The earbuds contain a lithium-ion
battery, and may be hazardous if swallowed. If ingested, seek immediate medical attention. When not in use, store the
earbuds in the charging case with the lid closed, and keep out of reach of small children and pets.
• Do NOT use the earbuds at a high volume for any extended period.
–To avoid hearing damage, use your earbuds at a comfortable, moderate volume level.
–Turn the volume down on your device before placing the earbuds in/on your ears, then turn the volume up gradually
until you reach a comfortable listening level.
• Use caution and follow applicable laws regarding mobile phone and headphone use if using the earbuds for phone
calls while driving. Some jurisdictions impose specific limitations, such as single ear piece configuration, on
the use of such products while driving. DON’T use the earbuds for any other purpose while driving.
• Focus on your safety and that of others if you use the earbuds while engaging in any activity requiring your attention,
e.g., while riding a bicycle or walking in or near trac, a construction site or railroad and follow applicable laws
regarding headphone use, etc. Remove the earbuds or adjust your volume to ensure you can hear surrounding sounds,
including alarms and warning signals.
• Do NOT allow small children to use the earbuds.
• Do NOT submerge or expose the earbuds for extended period to water, or wear while participating in water sports,
e.g., swimming, waterskiing, surfing, etc.
• When using this product, basic precautions should always be followed, including the following:
–Read all the instructions before using the charging case.
–To reduce the risk of injury, close supervision is necessary when the charging case is used near children.
–Do not expose charging case to water, rain, liquids or snow.
– Use of a power supply or charger not recommended or sold by power pack manufacturer may result in a risk of fire
or injury to persons.
–Do not use the charging case in excess of its output rating.
– Do not use a charging case that is damaged or modified. Damaged or modified batteries may exhibit unpredictable
behavior resulting in fire, explosion or risk of injury to persons.
–Do not disassemble the charging case. Incorrect reassembly may result in risk of fire or injury to persons.
– Do not open, crush, or expose a charging case to fire, or excessive temperature. Exposure to fire or temperature
above 212° F, 100° C may cause explosion.
–Have servicing performed by a qualified repair person using only identical replacement parts.
ENGLISH - 3
IMPORTANT SAFETY INSTRUCTIONS
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your implantable
medical device.
• Do NOT make unauthorized alterations to this product.
• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL,
CSA, VDE, CCC).
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).
4 - ENGLISH
REGULATORY INFORMATION
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate
this equipment.
This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
This device complies with FCC and Industry Canada radiation exposure limits set forth for general population. It must
not be co-located or be operating in conjunction with any other antennas or transmitters.
FCC ID: A94BL1R / FCC ID: A94BL1L / IC: 3232A-BL1R / IC: 3232A-BL1L
CAN ICES-3 (B)/NMB-3(B)
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the
NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original
characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; if found,
the user shall cease operating immediately until no interference is achieved. The said legal communications means radio
communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or
other qualified professional for removal.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and other
relevant provisions of Directive 2014/53/EU and all other EU directive requirements. The complete declaration
of conformity can be found at: www.Bose.com/compliance
Frequency band of operation 2400 to 2480 MHz.
Bluetooth: Maximum transmit power less than 20 dBm EIRP
Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP
Please dispose of used batteries properly, following local regulations. Do not incinerate.
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product, contact
your local municipality, disposal service, or the shop where you bought this product.
ENGLISH - 5
REGULATORY INFORMATION
Removal of the rechargeable lithium ion battery in this product should be conducted only by a
qualified professional. Please contact your local Bose retailer or see
http://products.Bose.com/static/compliance/index.html for further information.
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part
is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “7” is 2007 or 2017.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: 886 2 2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000
México, D.F. Phone Number: +5255 (5202) 3545
Headphone Input Rating: 5V 0.1A
Charging Case Input Rating: 5V 0.8A
The warranty information provided with this product does not apply in Australia and New Zealand. See our website
at www.Bose.com.au/en_au/support/policies.html or www.Bose.co.nz/en_nz/support/policies.html for details of the
Australia and New Zealand warranty.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks
by Bose Corporation is under license.
Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries.
The trademark “iPhone” is used with a license from Aiphone K.K. App Store is a service mark of Apple Inc.
“Made for iPod,” “Made for iPhone,” and “Made for iPad” mean that an electronic accessory has been designed to
connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet
Apple performance standards. Apple is not responsible for the operation of this device or its compliance with
safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or iPad may aect
wireless performance.
Android, Google Play and the Google Play logo are trademarks of Google Inc.
Bose Corporation Headquarters: 1-877-230-5639
©2017 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior
written permission.
6 - ENGLISH
CONTENTS
Bose Connect App
What can I do with the Bose Connect app? ........................................................... 8
What’s in the Carton?
Contents ............................................................................................................................... 9
Headphone Controls
Headphones ........................................................................................................................ 10
Charging case ..................................................................................................................... 10
Open charging case ......................................................................................................... 11
Power on .............................................................................................................................. 12
Auto-o timer ............................................................................................................ 12
Power o .............................................................................................................................. 13
Headphone functions ...................................................................................................... 14
Media playback and volume functions ............................................................. 14
Call functions .............................................................................................................. 15
Secure Fit
Choose the correct StayHear®+ Sport tips .............................................................. 16
Fit the earbud to your ear ............................................................................................. 16
Change the StayHear+ Sport tips ............................................................................... 17
Battery Charging
Charge the case ................................................................................................................. 18
Check the case battery level ................................................................................ 19
Charge the headphones ................................................................................................. 20
Check the headphone charging status............................................................. 21
Hear the headphone battery level ...................................................................... 21
Status Indicators
Power/Bluetooth® indicators ........................................................................................ 22
Charging case battery indicators................................................................................ 23
Headphone charging indicators .................................................................................. 24
ENGLISH - 7
CONTENTS
Voice Prompts
Pre-installed languages .................................................................................................. 25
Change the language ...................................................................................................... 25
Bluetooth Connections
Pair your mobile device using the Bose® Connect app (recommended) .... 26
Pair using the Bluetooth menu on your mobile device ...................................... 27
Disconnect a mobile device .......................................................................................... 28
Reconnect a mobile device ........................................................................................... 28
Multiple Bluetooth Connections
Pair an additional mobile device ................................................................................. 29
Identify connected mobile devices ............................................................................ 30
Reconnect a previously paired device ...................................................................... 30
Clear the headphone pairing list ................................................................................. 30
Care and Maintenance
Clean the headphones and charging case .............................................................. 31
Find a lost earbud ............................................................................................................. 31
Replacement parts and accessories .......................................................................... 31
Limited warranty ............................................................................................................... 31
Troubleshooting
Common solutions ............................................................................................................ 32
8 - ENGLISH
Download the Bose Connect app to keep your software up to date, personalize your
headphone settings, easily manage Bluetooth connections and access new features.
What can I do with the Bose Connect app?
• Enable the Find My Bose feature.
• Customize your headphone experience:
-Name your headphones.
-Select a voice prompt language or disable voice prompts.
-Adjust the auto-o timer.
• Find answers to frequently asked questions.
• Keep headphones up to date with the latest software.
BOSE® CONNECT APP
ENGLISH - 9
Contents
Confirm that the following parts are included:
Bose SoundSport Free
wireless headphones
Portable charging case
USB cable StayHear+ Sport tips:
Large (black) and small (white)
Note: Medium (gray) tips are attached to the
earbuds.
Note: If any part of your product is damaged, do not use it. Contact your authorized
Bose dealer or Bose customer service. Visit global.Bose.com/Support/SSF
WHAT’S IN THE CARTON?
10 - ENGLISH
Headphones
Multi-function button
Volume up
Volume down
Bluetooth button
Charging case
USB connector
Battery level button
HEADPHONE CONTROLS
12 - ENGLISH
HEADPHONE CONTROLS
Power on
To power on, remove the headphones from the charging case.
If wearing the headphones, you hear a voice prompt from the right earbud a nnounce
the battery level.
If holding the headphones, you see the Power/Bluetooth indicator on each earbud glow
solid green for three seconds.
Auto-o timer
The auto-o timer conserves the battery when the headphones are out of the charging
case and not being used. The headphones switch o when audio has stopped and
buttons have not been pressed for 20 minutes.
To wake the headphones, press the Power/Bluetooth button on the left earbud and the
Multi-function button on the right earbud.
Note: To adjust the number of minutes it takes for your headphones to automatically
power o or to disable auto-o, use the Bose® Connect app.
ENGLISH - 13
HEADPHONE CONTROLS
Power o
To power o, place the headphones in the charging case.
For information on how to properly store the earbuds, see "Charge the headphones" on
page 20.
When an earbud is stored, its corresponding charging indicator glows according to
charging status (see "Headphone charging indicators" on page 24).
14 - ENGLISH
HEADPHONE CONTROLS
Headphone functions
The headphone controls are located on the top of the right earbud.
Volume up
Volume down
Multi-function button
Media playback and volume functions
Function What to do
Play/pause Press .
Skip forward Press twice quickly.
Skip backward Press three times quickly.
Fast forward Press twice quickly and hold the second press.
Rewind Press three times quickly and hold the third press.
Volume up Press + .
Volume down Press - .
ENGLISH - 15
HEADPHONE CONTROLS
Call functions
The right earbud is used as a single headphone for phone calls. This lets you
take calls and still hear surrounding sounds. Call functions are controlled by the
Multi-function button located on the top of the right earbud.
Microphone
Multi-function button
Function What to do
Answer a call Press .
End a call Press .
Decline an incoming call Press and hold for one second.
Answer a second incoming call
and put the current call on hold While on a call, press once.
Decline a second incoming call
and stay on current call While on a call, press and hold for one second.
Switch between two calls With two active calls, press twice quickly.
Create a conference call With two active calls, press and hold for one second.
Activate voice control
While not on a call, press and hold for one second.
Refer to your mobile device owner’s guide for compatibility
and usage information about this feature.
Mute/unmute a call While on a call, press + and - simultaneously.
16 - ENGLISH
Choose the correct StayHear+ Sport tips
For optimal audio performance, it is important to choose the correct size
StayHear+ Sport tip. Select the size that gives you the best comfort and fit in
each ear. To determine the best fit, you may need to try all three sizes. You may
need a dierent size for each ear.
Note: To test the fit, try speaking aloud. Your voice should sound mued in both ears;
if not, select another tip size.
Each StayHear+ Sport tip and earbud is marked with either an L or an R. Be sure to
attach the left tip to the left earbud and the right tip to the right earbud.
Fit the earbud to your ear
The StayHear+ Sport tip lets the earbud rest comfortably and securely in your ear.
The tip wing fits just under your ear ridge.
1. Insert the earbud so the StayHear+ Sport tip gently rests in the opening of the
ear canal.
2. Tilt the earbud back and tuck the tip wing under the ear ridge until it is secure.
Ear ridge
SECURE FIT
ENGLISH - 17
SECURE FIT
Change the StayHear+ Sport tips
1. Holding the earbud, gently grasp the attached StayHear+ Sport tip and peel it away
from the earbud.
CAUTION: To prevent tearing, grasp the StayHear+ Sport tip by its base. Do not pull
on the tip wing.
Tip wing
Tip base
2. Align the opening of the new StayHear+ Sport tip with the earbud nozzle and
rotate the tip onto the nozzle, then press the base of the tip until it clicks securely
into place.
Earbud nozzle
Opening
18 - ENGLISH
Charge the case
The portable case stores and charges the headphones when not in use. When the case
is fully charged, you can charge the headphones up to two times.
CAUTION: Use this product only with an agency approved power supply which meets
local regulatory requirements (e.g., UL, CSA, VDE, CCC).
1. Plug the small end of the USB cable into the USB connector.
2. Plug the other end into a USB wall charger (not provided) or computer that is
powered on.
Notes:
• Allow up to two hours to charge the case. When the headphones are inside of the
case, charging time varies.
• Before charging, be sure the headphones are at room temperature, between
41° F (5° C) and 104° F (40° C).
BATTERY CHARGING
ENGLISH - 19
BATTERY CHARGING
19 - ENGLISH
Check the case battery level
Gently press the battery level button on the front of the case. The battery level
indicators glow for three seconds.
The indicators glow according to the battery level as follows:
• If five indicators glow solid, the battery is fully charged.
• If only one indicator glows solid, the battery is low. Charge the battery
(see page 18).
Battery level
indicators
Battery level
button
20 - ENGLISH
BATTERY CHARGING
Charge the headphones
The headphones charge while they are in the case. A full charge of the headphones
allows up to five hours of use.
1. Align the charging contacts on the left earbud with the charging pins on the left side
of the case.
Charging
pins
Charging
contacts
2. Place the earbud in the case until it magnetically snaps into place, and the left
charging indicator blinks white.
Left charging
indicator
3. Repeat steps 1 – 2 to charge the right earbud.
Note: Allow up to two hours to fully charge the headphones.
ENGLISH - 21
BATTERY CHARGING
Check the headphone charging status
When an earbud is inserted, its corresponding charging indicator glows according to
charging state (see "Headphone charging indicators" on page 24).
Hear the headphone battery level
Each time you remove the headphones from the charging case, a voice prompt from the
right earbud announces the battery level. When you are using the headphones, a voice
prompt announces if the battery needs to be charged.
22 - ENGLISH
STATUS INDICATORS
Power/Bluetooth indicators
Each earbud has a Power/Bluetooth indicator located on the inside surface.
Power/Bluetooth
indicator
Power/Bluetooth
indicator
Indicator activity System state
Solid green Powering on
Blinking blue Ready to pair
Blinking white Connecting
Solid white Connected
Fast blinking red Error
ENGLISH - 23
STATUS INDICATORS
Charging case battery indicators
Five battery indicators are located on the front of the charging case.
Battery level
indicators
Indicator activity Charging percentage
0% - 20%
20% - 40%
40% - 60%
60% - 80%
80% - 100%
Notes:
• When charging, the last lit battery indicator blinks white.
• When the charging case is fully charged, all battery indicators glow solid white.
• If connected to an Apple device, the device displays the headphone battery level near
the upper right corner of the screen and in the notification center.
24 - ENGLISH
STATUS INDICATORS
Headphone charging indicators
Each earbud has a charging indicator located on the front of the charging case and
on the inside of the case. The charging indicators on the front of the case let you
quickly check the charging status while the case is closed. For more information,
see page 21.
Right charging
indicator
Left charging
indicator
Indicator activity System state
Slow blinking white Charging
Solid white Fully charged
Fast blinking white Error
Note: If connected to an Apple device, the device displays the headphone battery level
near the upper right corner of the screen and in the notification center.
ENGLISH - 25
Voice prompts from the right earbud guide you through the pairing and connecting
processes and announce battery level. You can customize voice prompts using the
buttons on the right earbud.
Tip: You can also manage voice prompts using the Bose® Connect app.
Pre-installed languages
The following languages are pre-installed on your headphones:
• English • German • Korean • Swedish
• Spanish • Mandarin • Italian • Dutch
• French • Japanese • Portuguese
To check for additional languages
Visit: updates.Bose.com
Change the language
When you turn on the headphones for the first time, the voice prompts are in English.
To select a dierent language:
1. Press and hold + and - simultaneously until you hear the voice prompt for the first
language option.
2. Press + or - to move through the list of languages.
3. When you hear your language, press and hold to select.
VOICE PROMPTS
26 - ENGLISH
Bluetooth wireless technology lets you stream music from mobile devices such as
smartphones, tablets and laptop computers. Before you can stream music from a
device, you must pair the device with your headphones.
Pair your mobile device using the
Bose® Connect app (recommended)
1. Power on the headphones (see page 12).
2. Download the Bose Connect app and follow the on-screen connection instructions.
Once paired, if wearing the headphones, you hear “Connected to <device name>.”
If holding the headphones, you see the Power/Bluetooth indicator on each earbud
glow solid white.
BLUETOOTH CONNECTIONS
ENGLISH - 27
BLUETOOTH CONNECTIONS
Pair using the Bluetooth menu on your
mobile device
1. Remove the headphones from the charging case.
If wearing the headphones, you hear “Battery level percent. Ready to pair.”
If holding the headphones, you see the Power/Bluetooth indicator on each earbud
blink blue.
2. On your mobile device, turn on the Bluetooth feature.
Tip: The Bluetooth feature is usually found in the Settings menu.
28 - ENGLISH
3. Select your Bose headphones from the device list.
Disconnect a mobile device
Turn o the Bluetooth feature on your mobile device.
Reconnect a mobile device
When you remove the headphones from the charging case, they try to reconnect with
the most recently connected mobile device.
Note: The mobile device must be powered on and within range (30 ft. or 9 m).
BLUETOOTH CONNECTIONS
ENGLISH - 29
MULTIPLE BLUETOOTH CONNECTIONS
Pair an additional mobile device
You can store up to seven paired devices in the headphones pairing list.
1. On the left earbud, press and hold the Bluetooth button until the Power/Bluetooth
indicator on each earbud blinks blue.
If wearing the headphones, press and hold the Bluetooth button until you hear
“Ready to pair.”
Bluetooth button
2. On your mobile device, turn on the Bluetooth feature.
Tip: The Bluetooth feature is usually found in the Settings menu.
3. Select your Bose headphones from the device list.
Once paired, if wearing the headphones, you hear “Connected to <device name>.”
If holding the headphones, you see the Power/Bluetooth indicator on each earbud
glow solid white.
30 - ENGLISH
MULTIPLE BLUETOOTH CONNECTIONS
Identify connected mobile devices
Press the Bluetooth button to hear which mobile device is currently connected.
Reconnect a previously paired device
1. Press the Bluetooth button to hear which mobile device is connected.
2. Press the Bluetooth button again within three seconds to connect to the next
mobile device in the headphone pairing list. Repeat until you hear the correct
mobile device name.
3. Play audio on the connected mobile device.
Clear the headphone pairing list
1. Press and hold the Bluetooth button for 10 seconds, until you hear “Bluetooth device
list cleared.”
2. Delete your headphones from the Bluetooth list on your mobile device.
All devices are cleared and the headphones are ready to pair.
ENGLISH - 31
Clean the headphones and charging case
The headphones and charging case may require periodic cleaning.
Component Cleaning procedure
StayHear®+ Sport tips Remove the tips from the earbuds and wash them with a mild
detergent and water.
Note: Make sure you thoroughly rinse and dry the tips before
re-attaching them to the earbuds.
Earbud nozzles Clean only with a dry, soft cotton swab or equivalent.
Note: Never insert any cleaning tool into the nozzle.
Charging case Clean only with a dry, soft cotton swab or equivalent.
Find a lost earbud
Use the Bose® Connect app to locate a lost earbud.
Note: The Find my Bose setting and location services must be enabled in the
Bose Connect app before the earbud is lost.
Replacement parts and accessories
Replacement parts and accessories can be ordered through Bose customer service.
Visit: global.Bose.com/Support/SSF
Limited warranty
Your SoundSport® Free wireless headphones are covered by a limited warranty. Details
of the limited warranty are provided on the product registration card that is included in
the carton. Please refer to the card for instructions on how to register. Failure to register
will not aect your limited warranty rights.
The warranty information provided with this product does not apply in
Australia and New Zealand. See our website at www.bose.com.au/warranty or
www.Bose.co.nz/warranty for details of the Australia and New Zealand warranty.
CARE AND MAINTENANCE
32 - ENGLISH
TROUBLESHOOTING
If you experience problems with your headphones or charging case:
• Check the state of the status indicators (see page 22).
• Charge the battery (see page 18).
• Increase the volume on your headphones, mobile device and music app.
• Try connecting another mobile device (see page 29).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Common solutions
The following table lists symptoms and possible solutions to common problems.
Symptom Solution
Headphones don’t
power on
• Place the headphones in the charging case to initiate charging.
• Make sure the headphones are not switched to auto-o.
To wake the headphones, press the Bluetooth button on the left
earbud and the Multi-function button on the right earbud.
Headphones don’t
pair with mobile
device
• Make sure your mobile device supports Bluetooth technology
(see page 26).
• On your mobile device:
–Turn the Bluetooth feature o and then on.
–Delete your Bose SoundSport® Free wireless headphones from the
Bluetooth list on your mobile device. Pair again.
• Move your mobile device closer to the headphones and away from any
interference or obstructions.
• Pair a dierent mobile device (see page 29).
• Visit global.Bose.com/Support/SSF to see how-to videos.
• Clear the headphone pairing list (see page 30) and pair again.
Headphones don’t
charge
• Make sure the headphones are properly placed in the charging case
(see page 20).
• Make sure the charging case battery is not depleted (see page 23).
• Make sure there is no dirt or debris covering the charging conductors
within the case or on the earbuds.
• If your headphones have been exposed to high or low temperatures,
let the headphones return to room temperature and then try charging
again.
ENGLISH - 33
TROUBLESHOOTING
Symptom Solution
Charging case
doesn’t charge
• Check the case battery level by gently pressing the battery level
button on the front of the case (see page 19). If needed, charge the
case with the supplied USB cable (see page 18).
• Secure both ends of the USB cable.
• If your charging case has been exposed to high or low temperatures,
let the case return to room temperature and then try charging again.
No sound • Press play on your mobile device to make sure the audio track
is playing.
• Place the headphones in the charging case to check the
headphone charging status (see page 21). If needed, charge
the headphones (see page 20).
• Increase the volume on the headphones and mobile device.
• Press the Bluetooth button to hear the connected mobile device.
Make sure you are using the correct device.
• Move your mobile device closer to the headphones (30 ft. or 9 m) and
away from any interference or obstructions.
• Use a dierent music source.
• Pair a dierent mobile device (see page 29).
No sound from one
earbud
Place both earbuds in the charging case until they magnetically snap into
place, and the charging indicators blinks white. Then, remove earbuds.
Poor sound quality • Make sure that both headphones fit securely in your ear (see
page 16).
• Use a dierent music source.
• Pair a dierent mobile device (see page 29).
• Move your mobile device closer to the headphones (30 ft. or 9 m) and
away from any interference or obstructions.
• Clear any debris or wax buildup from the earbuds and
headphone nozzles.
• Make sure your headphones are paired over the correct Bluetooth
profile: Stereo A2DP. Check your device's Bluetooth/audio settings
menu to ensure the correct profile is selected.
StayHear+ Sport
tips falling o
Securely attach the tips to the earbuds (see page 17).
Find a lost earbud Use the Bose® Connect app to locate a lost earbud.
Note: The Find my Bose setting and location services must be enabled
in the Bose Connect app before the earbud is lost.
©2017 Bose Corporation, The Mountain,
Framingham, MA 01701-9168 USA
AM789350 Rev. 00