Broadcom BRCM1028 802.11g Wireless LAN PCI-E Mini Card User Manual Sebiria
Broadcom Corporation 802.11g Wireless LAN PCI-E Mini Card Sebiria
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Sebiria User Manual
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| Document ID | 846470 |
| Application ID | p0b52GDhlh8AZkaUe1ISOQ== |
| Document Description | Sebiria User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 185.18kB (2314789 bits) |
| Date Submitted | 2007-09-24 00:00:00 |
| Date Available | 2007-09-24 00:00:00 |
| Creation Date | 2007-07-26 09:23:17 |
| Producing Software | Acrobat Distiller 6.0 (Windows) |
| Document Lastmod | 2007-07-26 09:27:41 |
| Document Title | 5186_0053_07_User Manual _2007-07-25_N_Users Guide Part 1.pdf |
| Document Creator | PScript5.dll Version 5.2.2 |
| Document Author: | pc-8726 |
Dell™ XPS™ M1730 Owner’s Manual Model PP06XA w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2007 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Wi-Fi Catcher, and Dell MediaDirect are trademarks of Dell Inc.; Intel, and Core are registered trademarks of Intel Corporation.; Microsoft and Windows are registered trademarks and Windows Vista is a trademark of Microsoft Corporation in the United States and/or other countries; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model PP06XA July 2007 P/N TM373 Rev. A00 Contents Finding Information . . . . . . . . . . . . . . . . . . . About Your Computer . . . . . . . . . . . . . . . 19 . . . . . . 19 . . . . . . . . . . . . . . . . . . . . . . . . 20 . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . . . . . . . . . . . 23 Determining Your Computer’s Configuration Front View Left Side View Right Side View Back View 13 Setting Up Your Computer . Connecting to the Internet . . . . . . . . . . . 25 . . . . . . . . . . . . . . . 25 Setting Up Your Internet Connection . . . . . . . . 26 . . . . . 27 . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . . 28 . . . . . . . . . . . . . 28 . . . . . . . . . . . . . . . 29 . . . . . . . . . . . . . . . . . . 29 Transferring Information to a New Computer Windows Easy Transfer Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners . . . . . . . . . . . . . . . . . . 30 . . . . . . . . . . 30 Uninterruptible Power Supplies Contents 3 Using the Display . . . . . . . . . . . . . . . . . . 31 Adjusting Brightness . . . . . . . . . . . . . . . . . . 31 Switching the Video Image From Your Computer Display To a Projector . . . . . . . . . . . . . . . . . . . . . . . . . 31 Setting Display Resolution and Refresh Rate . . . . . . 32 . . . . 33 . . . . . . . . . . . . . . . . . . . . . 33 . . . . . . . . . . . . . . . . . . . . 34 . . . . . . . . . . . . . . . . . . 34 Using the Keyboard and Touch Pad Numeric Keypad Key Combinations System Functions Display Functions . Battery . . . . . . . . . . . . . . . . . 34 . . . . . . . . . . . . . . . . . . . . . . . ® 34 . . . . . . . . . . . . . . . . 34 Wireless Networking and Bluetooth Wireless Technology Function . . . . . . . . . . . . . . . . . . . . . . 34 Power Management Microsoft® Windows® Logo Key Functions . . . . . . . . . 35 35 . . . . . . . . . . . . . . . . . . . . . . . . 35 Adjusting Keyboard Settings Customizing the Touch Pad . 34 . . . . . . . . . . . . Dell™ QuickSet Key Combinations Touch Pad . . . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . . . . . . . 39 . . . . . . . . . . . . . . . . . . 39 . . . . . . . . . . . . . . 40 . . . . . . . . . . . . ® Windows® Battery Meter . . . . . . . Microsoft 40 . . . . . . . . . . . . . . . . . . . 41 Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Charge Gauge Contents 41 Low-Battery Warning . . . . . . . . . . . . . . . 42 Conserving Battery Power . . . . . . . . . . . . . . . 42 Configuring Power Management Settings . . . . . 42 . . . . . . . . . . . 43 Charging the Battery . . . . . . . . . . . . . . . . . . 43 Replacing the Battery . . . . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . 44 Using the Sleep Power State Storing a Battery Using the Optional Camera Accessing the Camera’s Help File . . . . . . . . . . . 45 . . . . . . . . . . . 45 Manually Adjusting the Camera Settings . . . . . . . . 46 . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . 47 . . . . . . . . . . . . . . . . . . . . . . 47 Creating a Picture or a Video Using Multimedia Playing Media Playing Media Using Dell Express Card Remote Control 49 Copying CD and DVD Media . . . . . . . . . . . . . . 50 . . . . . . . . . . . . . 51 How to Copy a CD or DVD . . . . . . . . . . 51 . . . . . . . . . . . . . . . . . . . . . 52 Adjusting the Volume . . . . . . . . . . . . . . . . . . 53 Adjusting the Picture . . . . . . . . . . . . . . . . . . 53 Using Blank CD and DVD Media Helpful Tips Using Dell MediaDirect™ . . . . . . . . . . . . . . . . 53 . . 54 Connecting Your Computer to a TV or Audio Device Contents . . . . . . . . . . . . 56 . . . . . . . . . 58 . . . . . . . 60 . . . . 62 . . . . . . 64 . . . . 66 . . . . . . . 68 . . . . . . . . . . . . . . . . . . . . . . . 69 . . . . . . . . . . . . . . . . . . . . . . 69 . . . . . . . . . . . . . . . . 70 . . . . . . . . . . . . . 70 . . . . . . . . 71 . . . . . . . . . . . . . . . . . . 72 . . . . . . . . . . . . . . . . 73 . . . . . . . . . . . . . 73 . . . . . . . . 74 . . . . . . . 75 . . 75 . . . . . . . . . . . . . . . . . . 76 . . . . . . . . . . . . . 76 76 . . . . . . 76 S-Video and Standard Audio S-Video and S/PDIF Digital Audio Composite Video and Standard Audio Composite Video and S/PDIF Digital Audio Component Video and Standard Audio Component Video and S/PDIF Digital Audio Enabling the Display Settings for a TV Using Cards ExpressCards ExpressCard Blanks Installing an ExpressCard Removing an ExpressCard or Blank Memory Card Reader Memory Card Blanks Installing a Memory Card Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Setting Up a Network Wireless Local Area Network What You Need to Establish a WLAN Connection Checking Your Wireless Network Card Setting Up a New WLAN Using a Wireless Router and a Broadband Modem . . . . . . . . . . . . . . . . . 77 Connecting to a WLAN . . . . . . . . . . . . . . . 79 80 Mobile Broadband (or Wireless Wide Area Network) Contents What You Need to Establish a Mobile Broadband Network Connection . . . . . . . . . . . . . . . . . . . . . 80 Checking Your Dell Mobile Broadband Card . . . . 81 Connecting to a Mobile Broadband Network . . . 82 Enabling/Disabling the Dell Mobile Broadband Card 82 . . . . . . . . . 83 . . . . . . . . . . . . . 85 . . . . . . . . . . . . . . . . . . . 85 . . . . . . . . . . . . . . . . . . . . . . . 85 . . . . . . . . . . . 86 . . . . . . . . . . . . . . . . . . . 87 . . . . . . . . . . . . . 87 . . . . . . . . . . . . . . . . . . . . 87 . . . . . . . . . . . . . . . . . . . 91 . . . . . . . . . . . . . . . . . . . . . 92 . . . . . . . . . . . . . . . 93 . . . . . . . . . . . . . . . . 94 Dell Wi-Fi Catcher™ Network Locator 10 Securing Your Computer Security Cable Lock Passwords . If Your Computer Is Lost or Stolen 11 Troubleshooting Dell Technical Update Service Dell Diagnostics . Dell Support Utility Drive Problems Optical drive problems Hard drive problems E-Mail and Internet Problems . Error Messages . . . . . . . . . . . . . 94 . . . . . . . . . . . . . . . . . . . . . 96 . . . . . . . . . . . . . . . . . 101 . . . . . . . . . . . . . . . 101 . . . . . . . . . . . . . . . . . . . 102 ExpressCard Problems IEEE 1394 Device Problems Keyboard Problems Contents . . . . . . . . . . . . 102 . . . . . . . . . . . . . . 103 Lockups and Software Problems . . . . . . . . . . . . 103 The computer does not start . . . . . . . . . . . . 103 . . . . . . . . . . 103 External Keyboard problems Unexpected characters The computer stops responding A program stops responding or crashes repeatedly 104 A program is designed for an earlier Microsoft® Windows® operating system . . . . . . . . . . . . . . . . . . 104 A solid blue screen appears . . . . . . . . . . . . 104 Dell MediaDirect problems . . . . . . . . . . . . . 104 . . . . . . . . . . . . . 105 . . . . . . . . . . . . . . . . . . . . 106 Other software problems . Memory Problems Network Problems . . . . . . . . . . . . . . . . . . . . 107 Mobile Broadband (Wireless Wide Area Network [WWAN]) 107 Power Problems . . . . . . . . . . . . . . . . . . . . . Printer Problems . . . . . . . . . . . . . . . . . . . . . 109 Scanner Problems . . . . . . . . . . . . . . . . . . . . 110 Sound and Speaker Problems . . . . . . . . . . . . . . 111 . . . . . . . . 111 . . . . . . . . . 111 . . . . . . . . . . . . 112 . . . . . . . . . . . . . . . . 112 . . . . . . . . . . . . . 112 . . . . . . . . . . . . . . 113 . . . . . . . . . . . . . . . . 113 . . . . . . . . . . 114 . . . . . . . 114 No sound from integrated speakers No sound from external speakers No sound from headphones Remote Control Problems Touch Pad or Mouse Problems Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable Contents 108 Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 115 What Is a Driver? . . . . . . . . . . . . . . . . . . 115 Identifying Drivers . . . . . . . . . . . . . . . . . 115 . . . . . . . . . . 116 . . 118 . . . . . . . . . . . . 118 . . . . 118 . . . . . . . . 119 Reinstalling Drivers and Utilities Troubleshooting Software and Hardware Problems Restoring Your Operating System Using Microsoft Windows System Restore Using the Operating System Media 12 Adding and Replacing Parts Before You Begin . . . . . . . . . . . . . . . . . . . . 123 . . . . . . . . . . . . . . . . 123 . . . . . . . . . . . . . 123 Recommended Tools Turning Off Your Computer Before Working Inside Your Computer . . . . . . . 124 . . . . . . . . . . . . . . . . . . . . . . . . 125 . . . . . . . . . . . 128 . . . . . . . . . . . . . . . . . . . . . . . . . 128 . . . . . . . . . . . . . . . . . . . . . . . . 131 . . . . . . . . . . . . . . . . . . . . . . . 136 . . . . . . . . . . . . . . . . . . . . . . . . 137 . . . . . . . . . . . . . . . . . . . . 138 . . . . . . . . . . . . . . . . . . . . . . 140 Hard Drive Returning a Hard Drive to Dell Memory 123 . . . . . . . . . Mini-Card Hinge Cover Keyboard . Coin-Cell Battery Optical Drive Internal Card With Bluetooth® Wireless Technology 141 Contents 13 Dell™ QuickSet Features . . . . . . . . . . . 14 Traveling With Your Computer . Identifying Your Computer . 145 . . . . . . . . . . . . . . . . . . 145 . . . . . . . . . . . . . . . . . . . . . . . . 146 . . . . . . . . . . . . . . . . . . . 146 Traveling by Air 15 Getting Help . . . . . . . . . . . . . . . . . . . . . . 147 . . . . . 148 . . . . . . . . . . . . . . . . . . . . 148 Technical Support and Customer Service DellConnect . Online Services . . . . . . . . . . . . . . . . . . . AutoTech Service . 148 . . . . . . . . . . . . . . . . . 149 . . . . . . . . . 149 . . . . . . . . . . . . . . . 149 . . . . . . . . . . . . . . . . . . . 149 . . . . . 150 Before You Call . . . . . . . . . . . . . . . . . . . . . 150 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 152 Automated Order-Status Service Problems With Your Order . Product Information Returning Items for Warranty Repair or Credit Contents 147 . . . . . . . . . . . . . . . . . . Obtaining Assistance 10 145 . . . . . . . . . . . . . . . Packing the Computer Travel Tips . . . . . . . 143 16 Specifications 17 Appendix . . . . . . . . . . . . . . . . . . . . 153 . . . . . . . . . . . . . . . . . . . . . . . . 161 . . . . . . . . . . . . 161 . . . . . . . . . 162 . . . . . . . . . . . . . . . 162 . . . . . . . . . . . . . . 162 . . . . . . . . . . . . . . . . 164 Using the System Setup Program Viewing the System Setup Screen System Setup Screen Commonly Used Options Cleaning Your Computer . . . . . . . . . 164 . . . . . . . . . . . . . . . . . . . . . 165 Mouse . . . . . . . . . . . . . . . . . . . . . . . 165 Media . . . . . . . . . . . . . . . . . . . . . . . . 166 . . . . . . . 166 Computer, Keyboard, and Display Touch Pad Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals 167 Definition of "Third-Party" Software and Peripherals 167 FCC Notice (U.S. Only) . FCC Class B . . . . . . . . . . . . . . . . . . 167 . . . . . . . . . . . . . . . . . . . . 167 . . . . . . . . . . . . . . 168 Macrovision Product Notice Glossary 169 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Contents 11 12 Contents Finding Information NOTE: Some features may be optional and may not ship with your computer. Some features may not be available in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here • • • • Drivers and Utilities Media A diagnostic program for my computer Drivers for my computer Device documentation Notebook System Software (NSS) Documentation and drivers are already installed on your computer. You can use the Drivers and Utilities media to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 116) or run the Dell Diagnostics (see "Dell Diagnostics" on page 87). Readme files may be included on your Drivers and Utilities media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. NOTE: Drivers and documentation updates can be found at support.dell.com. • • • • • • Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement Dell™ Product Information Guide Finding Information 13 What Are You Looking For? Find It Here • How to set up my computer Setup Diagram 14 Finding Information What Are You Looking For? Find It Here • Service Tag and Express Service Code • Microsoft® Windows® Product Key Service Tag and Microsoft Windows Product Key These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support. NOTE: As an increased security measure, the newly designed Microsoft Windows license label incorporates a "security portal," which looks like a missing portion of the label, to discourage removal of the label. Finding Information 15 What Are You Looking For? Find It Here • Solutions — Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions • Community — Online discussion with other Dell customers • Upgrades — Upgrade information for components, such as the memory, hard drive, and operating system • Customer Care — Contact information, service call and order status, and warranty and repair information • Service and support — Service call status, support history, service contract, and online discussions with support • Dell Technical Update Service — Proactive e-mail notification of software and hardware updates for your computer • Reference — Computer documentation, details on my computer configuration, product specifications, and white papers • Downloads — Certified drivers, patches, and software updates • Notebook System Software (NSS) — If you reinstall the operating system on your computer, you should also reinstall the NSS utility. NSS automatically detects your computer and operating system, and installs the updates appropriate for your configuration, providing critical updates for your operating system and support for Dell 3.5-inch USB floppy drives, Intel® processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer. Dell Support Website — support.dell.com NOTE: Select your region or business segment to view the appropriate support site. 16 Finding Information To download Notebook System Software: 1 Go to support.dell.com, select your country/region, and then click Drivers & Downloads. 2 Enter your Service Tag or product model, and then click Go. 3 Select your operating system and language, and then click Find Downloads, or under Downloads Search, search for the keyword Notebook System Software. NOTE: The support.dell.com user interface may vary depending on your selections. What Are You Looking For? Find It Here • Software upgrades and troubleshooting hints — Frequently asked questions, hot topics, and general health of your computing environment Dell Support Utility • How to use Windows Vista™ • How to work with programs and files • How to personalize my desktop Windows Help and Support 1 Click the Windows Vista Start button , and then click Help and Support. 2 In Search Help, type a word or phrase that describes your problem, and then pressor click the magnifying glass. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. • Information on network activity, the hotkeys, and other items controlled by Dell QuickSet Dell QuickSet Help The Dell Support Utility is an automated upgrade and notification system installed on your computer. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access the Dell Support Utility from the icon on the taskbar. For more information, see "Dell Support Utility" on page 91. To view Dell QuickSet Help, right-click the Dell QuickSet icon in the Windows notification area. For more information on Dell QuickSet, see "Dell™ QuickSet Features" on page 143. Finding Information 17 What Are You Looking For? Find It Here • How to reinstall my operating system Operating System Media The operating system is already installed on your computer. To reinstall your operating system, use one of the following methods: • Microsoft Windows System Restore — Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. • Operating System Installation Media — If you received operating system media with your computer, you can use it to restore your operating system. For more information, see "Restoring Your Operating System" on page 118. After you reinstall your operating system, use the Drivers and Utilities media to reinstall drivers for the devices that came with your computer. Your operating system product key label is located on your computer. NOTE: The color of your operating system installation media varies according to the operating system you ordered. 18 Finding Information About Your Computer Determining Your Computer’s Configuration Based on selections that you made when purchasing your computer, your computer has one of several different video controller configurations. To determine your computer’s video controller configuration: 1 Click Start , and then click Help and Support. 2 Under Pick a Task, click Use Tools to view your computer information and diagnose problems. 3 Under My Computer Information, select Hardware. From the My Computer Information - Hardware screen, you can view the type of video controller installed in your computer, as well as the other hardware components. About Your Computer 19 Front View media control buttons keyboard status lights keyboard power button display MEDIA CONTROL BUTTONS 20 — Control CD, DVD, and Media Player playback. About Your Computer KEYBOARD STATUS LIGHTS The blue lights located above the keyboard indicate the following: Turns on when the numeric keypad is enabled. Turns on when the uppercase letter (caps lock) function is enabled. Turns on when the scroll lock function is enabled. KEYBOARD — The keyboard includes a numeric keypad as well as the Microsoft Windows logo key. POWER BUTTON — Press the power button to turn on the computer or exit a power management mode (see "Configuring Power Management Settings" on page 42). NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows® operating system shutdown rather than by pressing the power button. If the computer stops responding, press and hold the power button until the computer turns off completely (may take several seconds). DISPLAY — For more information about your display, see ."Using the Display" on page 31. About Your Computer 21 Left Side View optical drive audio connectors OPTICAL DRIVE — For more information about the optical drive, see "Using Multimedia" on page 47. AUDIO CONNECTORS Attach headphones or speakers to the Attach a microphone to the connector. connector. Right Side View 22 ExpressCard slot About Your Computer security cable slot E X P R E S S C A R D S L O T — Supports one ExpressCard, The computer ships with a plastic blank installed in the slot. SECURITY CABLE SLOT — Lets you attach a commercially available antitheft device to the computer. For more information, see the instructions included with the device. Back View S-video TV-out connector air vent S - V I D E O TV- O U T C O N N E C T O R Connects your computer to a TV. Also connects digital audio capable devices using the TV/digital audio adapter cable. AIR VENT — The computer uses fan(s) to create airflow through the vents, which prevents the computer from overheating. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. About Your Computer 23 24 About Your Computer Setting Up Your Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options: • DSL connections that provide high-speed Internet access through your existing telephone line or cellular telephone service. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. • Cable modem connections that provide high-speed Internet access through your local cable TV line. • Satellite modem connections that provide high-speed Internet access through a satellite television system. • Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL, cable, and satellite modem connections. • Wireless Wide Area Network (WWAN) or Mobile Broadband technology provides a connection to the Internet using cellular technology at broadband rates. • Wireless Local Area Network (WLAN) connections use high-frequency radio waves to communicate. Typically, a wireless router is connected to the broadband cable or DSL modem that broadcasts the Internet signal to your computer. NOTE: Your system does not ship with a modem and hence you will not be able to connect to the Internet using dial-up connections. NOTE: If you are using a DSL, cable, or satellite modem connection, contact your ISP or cellular telephone service for setup instructions. Setting Up Your Computer 25 Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft® Windows® desktop. 3 Follow the instructions on the screen to complete the setup. NOTE: If you are having problems connecting to the Internet, see "E-Mail and Internet Problems" on page 94. If you cannot connect to the Internet, but have successfully connected in the past, the ISP may have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you obtain one. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs. 2 Click Start , and then click Control Panel. 3 Under Network and Internet, click Connect to the Internet. The Connect to the Internet window appears. 4 Click Wireless to configure your WLAN/WWAN card to connect to the Internet. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. 26 Setting Up Your Computer Transferring Information to a New Computer You can transfer the following types of data from one computer to another: • E-mail messages • Toolbar settings • Window sizes • Internet bookmarks Use one of the following methods for transferring data: • Windows Easy Transfer wizard, an Easy Transfer Cable, and a USB port • Over a network • Removable media, such as a writable CD Windows Easy Transfer 1 Click Start →All Programs →Accessories →System Tools → Windows Easy Transfer. 2 In the User Account Control dialog box, click Continue. 3 Click Next. 4 Click Start a new transfer or Continue a transfer in progress. 5 Follow the instructions in the Windows Easy Transfer wizard. Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. • Connect the printer to the computer. • Load paper and install the toner or ink cartridge. For technical assistance, refer to the printer owner's manual or contact the printer manufacturer. Setting Up Your Computer 27 Printer Cable Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer and computer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer’s shipping box. Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup if you have not already done so. 2 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way. 28 USB connector on computer USB printer cable Setting Up Your Computer USB connector on printer 3 Turn on the printer, and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Click Start , and then click Network. 5 Click Add a printer to start the Add Printer Wizard. NOTE: To install the printer driver, see "Reinstalling Drivers and Utilities" on page 116 and the documentation that came with your printer. 6 Click Add a local printer or Add a network, wireless, or Bluetooth printer. 7 Follow the instructions in the Add Printer Wizard. Power Protection Devices Several devices are available to protect against power fluctuations and failures: • Surge protectors • Line conditioners • Uninterruptible power supplies (UPS) Surge Protectors Surge protectors and power strips equipped with surge protection help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions. Some surge protector manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty when choosing a surge protector. A device with a higher joule rating offers more protection. Compare joule ratings to determine the relative effectiveness of different devices. NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet. Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions. NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from the network wall jack during electrical storms. Setting Up Your Computer 29 Line Conditioners NOTICE: Line conditioners do not protect against power interruptions. Line conditioners are designed to maintain AC voltage at a fairly constant level. Uninterruptible Power Supplies NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage. NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other devices, such as a printer, to a separate power strip that provides surge protection. A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted. The battery charges while AC power is available. See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL). 30 Setting Up Your Computer Using the Display Adjusting Brightness When a Dell™ computer is running on battery power, you can conserve power by setting the display brightness to the lowest comfortable level. • Press and the up-arrow key to increase brightness on the integrated display only (not on an external monitor). • Press and the down-arrow key to decrease brightness on the integrated display only (not on an external monitor). NOTE: Brightness key combinations only affect the display on your portable computer, not monitors or projectors that you attach to your portable computer. If your computer is connected to an external monitor and you try to change the brightness level, the Brightness Meter may appear, but the brightness level on the external device does not change. Switching the Video Image From Your Computer Display To a Projector When you start the computer with an external device attached (such as an external monitor or projector) and turned on, the image may appear on either the computer display or the external device. Press to switch the video image between the display only, the external device only, or the display and the external device simultaneously. Using the Display 31 Setting Display Resolution and Refresh Rate NOTE: If you change the display resolution from the current settings, the image may appear blurry or text may be hard to read if you change the resolution to one not supported by your computer and display. Before you change any of the display settings, make a note of the current settings so you can change back to the previous settings if needed. You can enhance the legibility of text and change the appearance of images on the screen by adjusting display resolution. As you increase resolution, items appear smaller on the screen. In contrast, lower resolution causes text and images to appear larger and can benefit people with vision impairments. To display a program at a specific resolution, both the video card and the display must support the program, and the necessary video drivers must be installed. NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system. If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values. To set the display resolution and refresh rate for your display: 1 Click Start →Control Panel. 2 Under Appearance and Personalization, click Adjust screen resolution. 3 In the Display Settings window, under Resolution, move the slide bar to the left or right to decrease/increase the screen resolution. NOTE: For additional instructions, click How do I get the best display? 32 Using the Display Using the Keyboard and Touch Pad Numeric Keypad numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down and press the desired key. • To enable the keypad, press . The keypad is active. • To disable the keypad, press again. light indicates that the Using the Keyboard and Touch Pad 33 Key Combinations System Functions Opens the Task Manager window. Display Functions Displays icons representing all currently available display options (display only, external monitor or projector only, both display and projector, etc). Highlight the desired icon to switch the display to that option. and up-arrow key Increases brightness on the integrated display only (not on an external monitor). and down-arrow key Decreases brightness on the integrated display only (not on an external monitor). Battery Displays the Dell™ QuickSet Battery Meter (see "Dell QuickSet Battery Meter" on page 40). Wireless Networking and Bluetooth® Wireless Technology Function Enables and disables wireless networking and Bluetooth wireless technology. Power Management Activates a power management mode. See "Configuring Power Management Settings" on page 42. Microsoft® Windows® Logo Key Functions Windows logo key and 34 Minimizes all open windows. Using the Keyboard and Touch Pad Windows logo key and Restores all minimized windows. This key combination functions as a toggle to restore minimized windows following the use of the Windows logo key and combination. Windows logo key and Starts Windows Explorer. Windows logo key and Opens the Run dialog box. Windows logo key and Opens the Search Results dialog box. Windows logo key and Opens the Search Results-Computer dialog box (if the computer is connected to a network). Windows logo key and Opens the System Properties dialog box. Dell™ QuickSet Key Combinations If Dell QuickSet is installed, you can use other shortcut keys for functions such as the Battery Meter. For more information about Dell QuickSet key combinations, right-click the QuickSet icon in the notification area, and then click Help. Adjusting Keyboard Settings To adjust keyboard operation, such as the character repeat rate: 1 Click Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Keyboard. Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. Using the Keyboard and Touch Pad 35 • To move the cursor, lightly slide your finger over the touch pad. • To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch pad button. • To select and move (or drag) an object, position the cursor on the object and tap twice on the touch pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding your finger over the surface. • To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice. Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust the touch pad settings. 1 Click Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Keyboard. 4 In the Mouse Properties window: • Click the Device Select tab to disable the touch pad. • Click the Touch Pad tab to adjust touch pad settings. 5 Click OK to save the settings and close the window. 36 Using the Keyboard and Touch Pad Using the Keyboard and Touch Pad 37 38 Using the Keyboard and Touch Pad Using a Battery Battery Performance NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer. For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay. NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new computer to an electrical outlet the first time you use the computer. For best results, operate the computer with the AC adapter until the battery is fully charged. To view battery charge status, place the mouse cursor over the battery icon in the Windows notification area. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. NOTE: It is recommended that you connect your computer to an electrical outlet when writing to media. Battery operating time varies depending on operating conditions. Operating time is significantly reduced when you perform operations including, but not limited to, the following: • Using optical drives. • Using wireless communications devices, ExpressCards, media memory cards, or USB devices. • Using high-brightness display settings, 3D screen savers, or other powerintensive programs such as complex 3D graphics applications. • Running the computer in maximum performance mode (see "Configuring Power Management Settings" on page 42 for information about accessing Windows Power Options Properties, which you can use to configure power management settings). Using a Battery 39 You can check the battery charge before you insert the battery into the computer. You can also set power management options to alert you when the battery charge is low. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use batteries from other computers with your computer. CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery (see "Battery Disposal" in the Product Information Guide). CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage. Checking the Battery Charge You can check the battery charge on your computer using any one of the following methods: • Dell QuickSet Battery Meter • Microsoft Windows battery meter icon • Battery charge/health gauge located on the battery • Low-battery warning pop-up window located in the notification area Dell QuickSet Battery Meter To view the Dell QuickSet Battery Meter: • Double-click the Dell QuickSet icon in the taskbar, and then click Battery Meter or • Press The Battery Meter displays the status, battery health, charge level, and charge completion time for the battery in your computer. For more information about QuickSet, right-click the QuickSet icon, and then click Help. 40 Using a Battery Microsoft® Windows® Battery Meter The battery meter indicates the remaining battery charge. To check the battery meter, double-click the icon in the notification area. Charge Gauge By either pressing once or pressing and holding the status button on the battery charge gauge, you can check: • Battery charge (check by pressing and releasing the status button) • Battery health (check by pressing and holding the status button) The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity—or battery health. Therefore, a battery can show a status of charged, but maintain a reduced charge capacity (health). Check the Battery Charge To check the battery charge, press and release the status button on the battery charge gauge to illuminate the charge indicator lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights are on, the battery has no charge. Check the Battery Health NOTE: You can check battery health in one of two ways: by using the charge gauge on the battery, as described below, and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the QuickSet icon in the notification area, and then click Help. To check the battery health using the charge gauge, press and hold the status button on the battery charge gauge for at least 3 seconds to illuminate the health indicator lights. Each light represents incremental degradation. If no lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains. If five lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the battery (see "Battery" on page 158 for more information about the battery operating time). Using a Battery 41 Low-Battery Warning NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning, then connect the computer to an electrical outlet. If the battery runs completely out of power, Sleep state begins automatically. A pop-up window warns you when the battery charge is approximately 90 percent depleted. The computer enters Sleep state when the battery charge is at a critically low level. You can change the settings for the battery alarms in Dell QuickSet or the Power Options window (see "Configuring Power Management Settings" on page 42). Conserving Battery Power To conserve battery power on your portable computer, do any of the following: • Connect the computer to an electrical outlet when possible; battery life is largely determined by the number of times the battery is used and recharged. • Configure the power management settings using Microsoft Windows Power Options to optimize your computer’s power usage (see "Configuring Power Management Settings" on page 42). • Use the Sleep power state when you leave the computer unattended for long periods of time (see "Using the Sleep Power State" on page 43). Configuring Power Management Settings You can use Windows Power Options to configure the power management settings on your computer. To use Windows Power Options, do one of the following: • Click Start →Control Panel →Hardware and Sound→Power Options, and then select a power plan in the Select a power plan window. or • 42 Click the icon in the notification area, click Power Options, and then select a plan in the Select a power plan window. Using a Battery Using the Sleep Power State Rather than shutting down your portable computer, use the Sleep power state to conserve power. Sleep automatically saves your work to your hard drive, and then returns you to your previous work session without restarting your computer. NOTICE: If your computer loses AC and battery power while in Sleep state, it may lose data. To enter Sleep state: • Click the Start , click , and then click Sleep. or • Depending on how you set the power management options in the Windows Power Options, use one of the following methods: • Press the power button. • Close the display. • Press . To exit Sleep state, press the power button. Charging the Battery NOTE: Charge time is longer with the computer turned on. You can leave the battery in the computer for as long as you like. The battery’s internal circuitry prevents the battery from overcharging. When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge. If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet. The battery is too hot to start charging if the battery light flashes alternately blue and amber. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature, then connect the computer to an electrical outlet to continue charging the battery. For more information about resolving problems with a battery, see "Power Problems" on page 108. Using a Battery 43 Replacing the Battery CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use batteries from other computers with your computer. CAUTION: Before performing these procedures, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and the computer, and remove any other external cables from the computer. NOTICE: You must remove all external cables from the computer to avoid possible connector damage. NOTICE: If you choose to replace the battery with the computer in Sleep state, you have up to 1 minute to complete the battery replacement before the computer shuts down and loses any unsaved data. To remove the battery: 1 Ensure that the computer is turned off. 2 Turn the computer over. 3 Slide and click the battery release latches to keep them open. 4 Slide the battery out of the bay. battery battery release latches (2) To replace the battery, follow the removal procedure in reverse order. Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully (see "Charging the Battery" on page 43) before you use it. 44 Using a Battery Using the Optional Camera If you ordered a camera when you bought your computer, the camera is integrated in the computer display. The camera and its integrated digital microphones allow you to take photos and videos and to communicate visually and verbally with other computer users. The blue camera light appears when the camera is turned on. For more information about camera features, see "Specifications" on page 153. NOTE: It is normal for the camera to feel warm to the touch when the computer is running and when the camera is in use. digital microphones (2) camera indicator camera Accessing the Camera’s Help File To access the camera’s Video Software Help file, right-click the icon in the notification area and click Launch Webcam Center. Click Help from the menu and select Contents. Using the Optional Camera 45 Manually Adjusting the Camera Settings If you do not want the camera to use automatic settings, you can manually adjust the camera settings. 1 Right-click the icon in the notification area and click Launch Webcam Console. 2 In the Webcam Console window: • Click the Camera tab to adjust video settings, such as contrast and brightness. • Click the Effects tab to adjust audio settings, such as the volume level. For more information about camera settings and other camera-related topics, see the camera’s Video Software Help file (see "Accessing the Camera’s Help File" on page 45). Creating a Picture or a Video 1 Click the icon in the notification area and click QuickCapture. The QuickCapture window appears and the blue camera light turns on. You can now direct the camera to point at the object or person that you want to record. The QuickCapture window on the screen shows you the camera target view. 2 To take a picture, click Take a Picture. To record a video, click Record a Video. Unless you designate a different location, the picture or video is automatically saved to the My Pictures folder on your hard drive. For more information about creating pictures or videos, see the camera’s Video Software Help file (see "Accessing the Camera’s Help File" on page 45). 46 Using the Optional Camera Using Multimedia Playing Media NOTICE: Do not press down on the optical drive tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing media. 1 Press the eject button on the front of the drive. 2 Place the disc, label side up, in the center of the tray and snap the disc onto the spindle. 3 Push the tray back into the drive. Using Multimedia 47 To format media for storing or copying data, see the media software that came with your computer. NOTE: Ensure that you follow all copyright laws when copying media. A CD player includes the following basic buttons: Play. Move backward within the current track. Pause. Move forward within the current track. Stop. Go to the previous track. Eject. Go to the next track. A DVD player includes the following basic buttons: Stop. Restart the current chapter. Play. Fast forward. Pause. Fast reverse. Advance a single frame while in pause mode. Go to the next title or chapter. Continuously play the current title or chapter. Go to the previous title or chapter. Eject. For more information on playing media, click Help on the media player (if available). 48 Using Multimedia Playing Media Using Dell Express Card Remote Control The Dell Express Card remote control is designed to control Dell Media Direct and Windows Vista™ Media Center. It can work only with specified computers. For more details, refer to the Dell Support website at support.dell.com. To play media using Dell Express Card remote control: 1 Install a coin-cell battery into your Express Card remote control. 2 Launch Windows Vista™ Media Center from Start →Programs. 3 Use the remote control buttons to play media. 18 17 16 15 14 13 10 12 11 Using Multimedia 49 1 Infrared Transmitter Page Up Page Down Arrow Up OK/Enter/Select Arrow Right Arrow Down Play/Pause Forward 10 Skip Forward 11 Stop 12 Skip Back 13 Reverse 14 Back 15 Arrow Left 16 Mute 17 Volume Down 18 Volume Up Copying CD and DVD Media This section applies only to computers that have a DVD+/-RW drive. NOTE: Ensure that you observe all copyright laws when copying media. NOTE: The types of optical drives offered by Dell may vary by country. The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator. You can also use Roxio Creator for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Roxio Creator, and then press . The DVD drives installed in Dell computers do not support HD-DVD media. For a list of supported media formats, see "Using Blank CD and DVD Media" on page 51. 50 Using Multimedia How to Copy a CD or DVD NOTE: Most commercial DVDs have copyright protection and cannot be copied using Roxio Creator Plus. 1 Click Start →All Programs →Roxio Creator DE →Projects →Copy. 2 Under the Copy tab, click Copy Disc. 3 To copy the CD or DVD: • If you have one optical drive, insert the source disc into the drive, ensure that the settings are correct, and then click the Copy Disc button to continue. The computer reads your source disc and copies the data to a temporary folder on your computer hard drive. When prompted, insert a blank disc into the drive and click OK. • If you have two optical drives, select the drive into which you have inserted your source disc and click the Copy Disc button to continue. The computer copies the data from the source disc to the blank disc. Once you have finished copying the source disc, the disc that you have created automatically ejects. Using Blank CD and DVD Media DVD-writable drives can write to both CD and DVD recording media. Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more information). Use a blank CD-RW if you plan to erase, rewrite, or update information on that disc later. Blank DVD+/-R media can be used to permanently store large amounts of information. After you create a DVD+/-R, you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process. Use blank DVD+/-RW media if you plan to erase, rewrite, or update information on that disc later. CD-Writable Drives Media Type Read Write Rewritable CD-R Yes Yes No CD-RW Yes Yes Yes Using Multimedia 51 DVD-Writable Drives Media Type Read Write Rewritable CD-R Yes Yes No CD-RW Yes Yes Yes DVD+R Yes Yes No DVD-R Yes Yes No DVD+RW Yes Yes Yes DVD-RW Yes Yes Yes DVD+R DL Yes Yes No DVD-R DL Yes Yes No Helpful Tips 52 • Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Roxio Creator and open a Creator project. • Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of the blank space to finalize the recording. • Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. • Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. • Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R. • You cannot create audio DVDs with Roxio Creator. • Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer. • See the Roxio website at www.sonic.com. Using Multimedia Adjusting the Volume NOTE: When the speakers are muted, you do not hear the media playing. 1 Right-click the volume icon in the notification area. 2 Click Open Volume Mixer. 3 Click and drag the bar to slide it up or down to increase or decrease the volume. For more information on volume control options, click Help in the Volume Mixer window. The Volume Meter displays the current volume level, including mute, on your computer. Either click the QuickSet icon in the notification area and select or deselect Disable On Screen Volume Meter, or press the volume control buttons to enable or disable the Volume Meter on the screen. Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing media playback, adjust the display properties: 1 Click Start →Control Panel →Appearance and Personalization. 2 Under Personalization, click Adjust screen resolution. 3 On Display Settings, click and drag the bar to reduce the resolution setting. 4 In the drop-down menu under Color quality, click Medium (16 bit). 5 Click OK. Using Dell MediaDirect™ Dell MediaDirect is an instant-on multimedia playback mode for digital media. Press the Dell MediaDirect button, located on the hinge cover, to launch Dell MediaDirect. When your computer is turned off or in Sleep state, you can press the Dell MediaDirect button to start the computer and automatically launch the Dell MediaDirect application. Using Multimedia 53 1 Dell MediaDirect button NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. You need the installation software to reinstall Dell MediaDirect. Contact Dell for assistance (see "Contacting Dell" on page 152). For more information on using Dell MediaDirect, use the Help menu in the Dell MediaDirect application. Connecting Your Computer to a TV or Audio Device NOTE: Video and audio cables for connecting your computer to a TV or other audio device may not be included with your computer. Cables and TV/digital audio adapter cables are available for purchase from Dell. Your computer has an S-video TV-out connector that, together with a standard S-video cable, a composite video adapter cable, or a component video adapter cable (available from Dell), enable you to connect the computer to a TV. Your TV has either an S-video input connector, a composite video-input connector, or a component video-input connector. Depending on what type of connector is available on your TV, you can use a commercially available S-video cable, composite video cable, or component video cable to connect your computer to your TV. 54 Using Multimedia 1 S-video TV-out connector S-video connector S-video TV-out connector composite video adapter S/PDIF digital audio connector composite video-output connector S-video connector S-video TV-out connector component video adapter S/PDIF digital audio connector Pr (red) component video-output connector Pb (blue) component video-output connector Y (green) component video-output connector Using Multimedia 55 If you want to connect your computer to a TV or audio device, it is recommended that you connect video and audio cables to your computer in one of the following combinations: • S-video and standard audio • Composite video and standard audio • Component-out video and standard audio NOTE: See the diagrams at the beginning of each subsection to help you determine which method of connection you should use. When you finish connecting the video and audio cables between your computer and your TV, you must enable your computer to work with the TV. See "Enabling the Display Settings for a TV" on page 68 to ensure that the computer recognizes and works properly with the TV. Additionally, if you are using S/PDIF digital audio, see "Enabling S/PDIF Digital Audio" on page 68. S-Video and Standard Audio 56 audio connector Using Multimedia S-video TV-out connector 1 standard S-video cable standard audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect. NOTE: If your TV or audio device supports S-video but not S/PDIF digital audio, you can connect an S-video cable directly to the S-video TV-out connector on the computer (without the TV/digital audio adapter cable). 2 Plug one end of the S-video cable into the S-video output connector on the computer. 3 Plug the other end of the S-video cable into the S-video input connector on your TV. 4 Plug the single-connector end of the audio cable into the headphone connector on your computer. 5 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or other audio device. 6 Turn on the TV and any audio device that you connected (if applicable), and then turn on the computer. 7 See "Enabling the Display Settings for a TV" on page 68 to ensure that the computer recognizes and works properly with the TV. Using Multimedia 57 S-Video and S/PDIF Digital Audio S-video TV-out connector composite video adapter 58 composite video adapter Using Multimedia S-video cable S/PDIF digital audio cable 1 Turn off the computer and the TV and/or the audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on your computer. 3 Plug one end of the S-video cable into the S-video output connector on the composite video adapter. composite video adapter S-video cable 4 Plug the other end of the S-video cable into the S-video input connector on the TV. 5 Plug one end of the S/PDIF digital audio cable into the digital audio connector on the composite video adapter cable. composite video adapter S/PDIF digital audio cable 6 Plug the other end of the S/PDIF digital audio cable into the audio input connector on your TV or audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 68 to ensure that the computer recognizes and works properly with the TV. Using Multimedia 59 Composite Video and Standard Audio audio input connector composite video adapter S-video TV-out connector 60 composite video adapter standard audio cable Using Multimedia composite video cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on your computer. 3 Plug one end of the composite video cable into the composite videooutput connector on the composite video adapter. composite video adapter composite video cable 4 Plug the other end of the composite video cable into the composite videoinput connector on the TV. 5 Plug the single-connector end of the audio cable into the headphone connector on the computer. 6 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 68 to ensure that the computer recognizes and works properly with the TV. Using Multimedia 61 Composite Video and S/PDIF Digital Audio S-video TV-out connector composite video adapter 62 composite video adapter standard audio cable Using Multimedia composite video cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on the computer. 3 Plug one end of the composite video cable into the composite video-input connector on the composite video adapter. composite video adapter composite video cable 4 Plug the other end of the composite video cable into the composite videoinput connector on the TV. 5 Plug one end of the S/PDIF digital audio cable into the S/PDIF audio connector on the composite video adapter. composite video adapter S/PDIF digital audio cable 6 Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 68 to ensure that the computer recognizes and works properly with the TV. Using Multimedia 63 Component Video and Standard Audio S-video TV-out connector component video adapter 64 component video adapter standard audio cable Using Multimedia component video cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the component video adapter to the S-video TV-out connector on your computer. 3 Plug all three ends of the component video cable into the component video-output connectors on the component video adapter. Make sure that the red, green, and blue colors of the cable match the corresponding adapter ports. component video adapter component video cable 4 Plug all three connectors from the other end of the component video cable into the component video-input connectors on the TV. Make sure that the red, green, and blue colors of the cable match the colors of the TV input connectors. 5 Plug the single-connector end of the audio cable into the headphone connector on the computer. 6 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 68 to ensure that the computer recognizes and works properly with the TV. Using Multimedia 65 Component Video and S/PDIF Digital Audio S-video TV-out connector component video adapter 66 component video adapter standard audio cable Using Multimedia component video cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the component video adapter to the S-video TV-out connector on the computer. 3 Plug all three ends of the component video cable into the component video-output connectors on the component video adapter. Make sure that the red, green, and blue colors of the cable match the corresponding adapter ports. component video adapter component video cable component video-output connectors 4 Plug all three connectors from the other end of the component video cable into the component video-input connectors on the TV. Make sure that the red, green, and blue colors of the cable match the colors of the TV input connectors. 5 Plug one end of the S/PDIF digital audio cable into the S/PDIF audio connector on the component video adapter. component video adapter S/PDIF digital audio cable Using Multimedia 67 6 Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 68 to ensure that the computer recognizes and works properly with the TV. Enabling S/PDIF Digital Audio 1 Double-click the speaker icon in the Windows notification area. 2 Click the Options menu and then click Advanced Controls. 3 Click Advanced. 4 Click S/PDIF Interface. 5 Click Close. 6 Click OK. Enabling the Display Settings for a TV NOTE: To ensure that the display options appear correctly, connect the TV to the computer before you enable the display settings. 1 Click Start , click Control Panel, and then click Appearance and Personalization. 2 Under Personalization, click Adjust Screen Resolution. The Display Properties window appears. 3 Click Advanced. 4 Click the tab for your video card. NOTE: To determine the type of video card installed in your computer, see Windows Help and Support. To access Help and Support, click Start →Help and Support. Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring that the display settings are correct for your selection. 68 Using Multimedia Using Cards ExpressCards ExpressCards provide additional memory, wired and wireless communications, multimedia and security features. For example, you can add an ExpressCard to make wireless wide area network (WWAN) connectivity available on your computer. ExpressCards support two form factors: • ExpressCard/34 (34 mm wide) • ExpressCard/54 (54 mm wide in an L-shape with a 34 mm connector) The 34 mm card fits into both the 34 mm and 54 mm card slots. The 54 mm card only fits into a 54 mm card slot. See "Specifications" on page 153 for information on supported ExpressCards. NOTE: An ExpressCard is not a bootable device. ExpressCard/34 ExpressCard/54 Using Cards 69 ExpressCard Blanks Your computer shipped with a plastic blank installed in the ExpressCard slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the slot; blanks from other computers may not fit your computer. Remove the blank before installing an ExpressCard. To remove the blank, see "Removing an ExpressCard or Blank" on page 71. Installing an ExpressCard You can install an ExpressCard while the computer is running. The computer automatically detects the card. ExpressCards are generally marked with a symbol (such as a triangle or an arrow) or a label to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. To install an ExpressCard: 1 Hold the card with the top side of the card facing up. 2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. 70 Using Cards 1 slot ExpressCard The computer recognizes the ExpressCard and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the media that came with the ExpressCard. Removing an ExpressCard or Blank CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Press the latch and remove the card or blank. For some latches, you must press the latch twice, once to pop the latch out, and then a second time to pop the card out. Save a blank to use when no ExpressCard is installed in a slot. Blanks protect unused slots from dust and other particles. Using Cards 71 1 release button Memory Card Reader The memory card reader provides a fast and convenient way to view and share digital photos, music, and videos stored on a memory card. NOTE: A memory card is not a bootable device. The 8-in-1 memory card reader reads the following memory cards: 72 • Secure Digital (SD) • SDIO • MultiMediaCard (MMC) • Memory Stick • Memory Stick PRO • xD-Picture Card • Hi Speed-SD • Hi Density-SD Using Cards Memory Card Blanks Your computer shipped with a plastic blank installed in the memory card reader. Blanks protect unused slots from dust and other particles. Save the blank for use when no media memory card is installed in the slot; blanks from other computers may not fit your computer. Remove the blank before installing a media memory card. To remove the blank, see "Removing a Memory Card or Blank" on page 74. Installing a Memory Card You can install a media memory card in the computer while the computer is running. The computer automatically detects the card. Memory cards are generally marked with a symbol (such as a triangle or an arrow) or a label to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. To install a memory card: 1 Hold the card with the top side of the card facing up. 2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. Using Cards 73 The computer recognizes the memory card and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the media that came with the memory card, if applicable. Removing a Memory Card or Blank CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: Use the memory card configuration utility (click the icon in the notification area) to select a card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data. Press the card into the slot to release it from the card reader. When it is partially ejected, remove the card. 74 Using Cards Setting Up and Using Networks Setting up a computer network provides connectivity between your computer and the Internet, another computer, or a network. For example, with a network set up in a home or small office you can print to a shared printer, access drives and files on another computer, browse other networks, or access the Internet. You can set up a local area network (LAN) using a network or broadband modem cable or set up a wireless LAN (WLAN). The Windows Vista™ operating system provides a wizard to help guide you through the process of networking computers. For more information about Networking, access Windows Help and Support (click Start and then click Help and Support). Connecting a Network or Broadband Modem Cable Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. 1 Connect the network cable to the network adapter connector on the back of your computer. NOTE: Insert the cable connector until it clicks into place, and then gently pull on the cable to ensure that it is securely attached. 2 Connect the other end of the network cable to a network connection device or a network wall connector. NOTE: Do not use a network cable with a telephone wall connector. Setting Up and Using Networks 75 Setting Up a Network 1 Click Start , and then click Connect To. 2 Click Set up a connection or network. 3 Select an option under Choose a connection option. 4 Click Next, and then follow the instructions in the wizard. Wireless Local Area Network A wireless local area network (WLAN) is a series of interconnected computers that communicate with each other over the air waves rather than through a network cable connected to each computer. In a WLAN, a radio communications device called an access point or wireless router connects network computers and provides Internet, or network access. The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves. What You Need to Establish a WLAN Connection Before you can set up a WLAN, you need: • High-speed (broadband) Internet access (such as cable or DSL) • A broadband modem that is connected and working • A wireless router or access point • A wireless network card for each computer that you want to connect to your WLAN Checking Your Wireless Network Card Depending on what you selected when you purchased your computer, the computer has a variety of configurations. To confirm that your computer has a wireless network card and to determine the type of card: 76 • Use the Device Manager • Check the order confirmation for your computer Setting Up and Using Networks Device Manager 1 Click Start , and then click Control Panel. 2 Click Classic View on the menu on the left side of the Control Panel. 3 Double-click Device Manager. NOTE: The User Account Control window may open. 4 Click Continue on the User Account Control window if it opens. 5 Click the + next to Network adapters to list the utility that manages your wireless network card. If a network adapter is not listed, you may not have a wireless network card. If a network adapter is listed, you have a wireless network card. To view detailed information about the wireless network card: 1 Right-click the name of the network adapter. 2 Click Properties. The Order Confirmation for Your Computer The order confirmation that you received when you ordered your computer lists the hardware and software that shipped with your computer. Setting Up a New WLAN Using a Wireless Router and a Broadband Modem 1 Contact your Internet service provider (ISP) to obtain specific information about the connection requirements for your broadband modem. 2 Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection (see "Connecting a Network or Broadband Modem Cable" on page 75). 3 Install any software required for your wireless router. Your wireless router may have been shipped with installation media. Installation media usually contains installation and troubleshooting information. Install the required software according to the instructions provided by the router manufacturer. 4 Shut down your computer and any other wireless-enabled computers in the vicinity through the Windows Vista Start button 5 Disconnect your broadband modem power cable from the electrical outlet. Setting Up and Using Networks 77 6 Disconnect the network cable from the computer and the modem. 7 Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected to the router. NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband modem before continuing with the network setup. 8 Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem. 9 Connect the other end of the network cable into the Internet network (RJ-45) connector on the unpowered wireless router. 10 Ensure that no network or USB cables, other than the network cable connecting the modem and the wireless router, are connected to the broadband modem. NOTE: Restart your wireless equipment in the order described below to prevent a potential connection failure. 11 Turn on only your broadband modem and wait for at least 2 minutes for the broadband modem to stabilize. After 2 minutes, proceed to step 12. 12 Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize. After 2 minutes, proceed to the step 13. 13 Start your computer and wait until the boot process completes. 14 See the documentation that came with your wireless router to do the following in order to set up the wireless router: • Establish communication between your computer and your wireless router. • Configure your wireless router to communicate with your broadband router. • Find out your wireless router’s broadcast name. The technical term for the name of your router’s broadcast name is Service Set Identifier (SSID) or network name. 15 If necessary, configure your wireless network card to connect to the wireless network (see "Connecting to a WLAN" on page 79). 78 Setting Up and Using Networks Connecting to a WLAN NOTE: Before you connect to a WLAN, ensure that you have followed the instructions in "Wireless Local Area Network" on page 76. NOTE: The following networking instructions do not apply to internal cards with Bluetooth® wireless technology or cellular products. This section provides general procedures for connecting to a network using wireless technology. Specific network names and configuration details vary. See "Wireless Local Area Network" on page 76 for more information about how to prepare for connecting your computer to a WLAN. Your wireless network card requires specific software and drivers for connecting to a network. The software is already installed. NOTE: If the software is removed or corrupted, follow the instructions in the user documentation for your wireless network card. Verify the type of wireless network card installed in your computer and then search for that name on the Dell™ Support website at support.dell.com. For information on the type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card" on page 76. When you turn on your computer and a network (for which your computer is not configured) is detected in the area, a pop-up appears near the network icon in the Windows notification area. To connect to the network: 1 Click Start , and then click Network. 2 Click Network and Sharing on the navigation bar at the top of the Network folder. 3 Click Connect to a network under Tasks. 4 Select your network from the list and click Connect. Once you have configured your computer for a wireless network, another pop-up notifies you that your computer is connected to that network. Thereafter, whenever you log on to your computer within the range of the wireless network that you selected, the same pop-up notifies you of the wireless network connection. NOTE: If you select a secure network, you must enter a WEP or WPA key when prompted. Network security settings are unique to your network. Dell cannot provide this information. NOTE: Your computer can take up to 1 minute to connect to the network. Setting Up and Using Networks 79 Monitoring the Status of the Wireless Network Card Through Dell QuickSet The wireless activity indicator provides you with an easy way to monitor the status of your computer’s wireless devices. To turn the wireless activity indicator on or off, click the QuickSet icon in the taskbar and select Hotkey Popups. If Wireless Activity Indicator Off is not checked, the indicator is on. If Wireless Activity Indicator Off is checked, the indicator is off. The wireless activity indicator displays whether your computer’s integrated wireless devices are enabled or disabled. When you turn the wireless networking function on or off, the wireless activity indicator changes to display the status. For more information about the Dell QuickSet wireless activity indicator, right-click the QuickSet icon in the taskbar, and then select Help. Mobile Broadband (or Wireless Wide Area Network) A Mobile Broadband network, also known as a Wireless Wide Area Network (WWAN), is a high-speed digital cellular network that provides Internet access over a much wider geographical area than a WLAN, which typically covers only from 100 to 1000 feet. Your computer can maintain Mobile Broadband network access as long as the computer is within a cellular-data coverage zone. Contact your service provider for coverage of a high-speed digital cellular network. NOTE: Even if you are able to make a call from your cellular phone in a specific geographical location, that location may not necessarily be within a cellular-data coverage zone. What You Need to Establish a Mobile Broadband Network Connection NOTE: Depending on your computer, you can use either a Mobile Broadband ExpressCard or Mini Card, but not both, to establish a Mobile Broadband network connection. To set up a Mobile Broadband network connection, you need: • A Mobile Broadband ExpressCard or Mini Card (depending on your computer’s configuration) NOTE: For instructions on using ExpressCards, see "ExpressCards" on page 69. 80 Setting Up and Using Networks • An activated Mobile Broadband ExpressCard or activated Subscriber Identity Module (SIM) for your service provider • The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the media that accompanied your card if purchased separately from your computer) If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility user’s guide in Windows Help and Support (click Start , and then click Help and Support) or on the media that accompanied your card if you purchased it separately from your computer. Checking Your Dell Mobile Broadband Card Depending on what you selected when you purchased your computer, the computer has a variety of configurations. To determine your computer configuration, see one of the following: • Your order confirmation • Microsoft Windows Help and Support To check your Mobile Broadband card in Windows Help and Support: 1 Click Start →Help and Support→Use Tools to view your computer information and diagnose problems. 2 Under Tools, click My Computer Information→Find information about the hardware installed on this computer. On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband card installed in your computer as well as other hardware components. NOTE: The Mobile Broadband card is listed under Modems. Setting Up and Using Networks 81 Connecting to a Mobile Broadband Network NOTE: These instructions only apply to Mobile Broadband ExpressCards or MiniCards. They do not apply to internal cards with wireless technology. NOTE: Before you connect to the Internet, you must activate Mobile Broadband service through your cellular service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the user's guide available through Windows Help and Support (click Start , and then click Help and Support). The user's guide is also available on the Dell Support website at support.dell.com and on the media included with your Mobile Broadband card if you purchased the card separately from your computer. Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network connection to the Internet: 1 Click the Dell Mobile Broadband Card Utility icon notification area to run the utility. in the Windows 2 Click Connect. NOTE: The Connect button changes to the Disconnect button. 3 Follow the instructions on the screen to manage the network connection with the utility. or 1 Click Start →All Programs →Dell Wireless. 2 Click Dell Wireless Broadband and follow the instructions on the screen. Enabling/Disabling the Dell Mobile Broadband Card NOTE: If you are unable to connect to a Mobile Broadband network, ensure that you have all the components for establishing a Mobile Broadband connection (see "What You Need to Establish a Mobile Broadband Network Connection" on page 80), and then verify that your Mobile Broadband card is enabled by verifying the setting of the wireless switch. You can turn your Mobile Broadband card on and off using the wireless switch on your computer. You can turn your computer’s wireless devices on and off with the wireless switch on the front side of the computer (see "Front View" on page 20). 82 Setting Up and Using Networks If the switch is in the on position, move the switch to the off position to disable the switch and the Mobile Broadband card. If the switch is in the off position, move the switch to the on position to enable the switch and the Dell Mobile Broadband card. For information about the wireless switch positions. To monitor the status of your wireless device, see "Monitoring the Status of the Wireless Network Card Through Dell QuickSet" on page 80. Dell Wi-Fi Catcher™ Network Locator The wireless switch on your Dell computer uses the Dell Wi-Fi Catcher Network Locator to scan specifically for wireless networks in your vicinity. To scan for a wireless network, slide and hold the wireless switch in the momentary position for a few seconds. The Wi-Fi Catcher Network Locator functions regardless of whether your computer is turned on or off, or in Sleep state, as long as the switch is configured through Dell QuickSet or the BIOS (system setup program) to control WiFi network connections. Because the Wi-Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you, you must first use Dell QuickSet to enable and configure the switch to control WiFi network connections. For more information on the Wi-Fi Catcher Network Locator and to enable the feature through Dell QuickSet, right-click the QuickSet icon in the notification area, and then select Help. Setting Up and Using Networks 83 84 Setting Up and Using Networks Securing Your Computer Security Cable Lock NOTE: Your computer does not ship with a security cable lock. A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell computer. For more information, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot on your computer. Passwords Passwords prevent unauthorized access to your computer. When you first start your computer, you must assign a primary password at the prompt. If you do not enter a password within 2 minutes, the computer returns to its previous operating state. When using passwords, observe the following guidelines: • Choose a password that you can remember, but not one that is easy to guess. For example, do not use the names of family members or pets for passwords. • It is recommended that you do not write down your password. If you do write it down, however, ensure that the password is stored in a secure location. Securing Your Computer 85 • Do not share your password with other people. • Ensure that people are not watching you when you type your password. NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not foolproof. If you require more security, obtain and use additional forms of protection such as data encryption programs. Use the User Accounts option in the Control Panel in the Microsoft® Windows® operating system to create user accounts or to change passwords. Once you create a user password, you must enter it each time you turn on or unlock your computer. If you do not enter a password within 2 minutes, the computer returns to its previous operating state. For more information, see your Windows documentation. If you forget any of your passwords, contact Dell (see "Contacting Dell" on page 152). For your protection, Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer. If Your Computer Is Lost or Stolen • Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case number be assigned and write down the number, along with the name, address, and phone number of the law enforcement agency. If possible, obtain the name of the investigating officer. NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not know, call a law enforcement agency where you live. • If the computer belongs to a company, notify the security office of the company. • Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and phone number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer. The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported the missing computer. 86 Securing Your Computer Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 103 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTE: The Dell Diagnostics only operate on Dell computers. Enter system setup, review your computer’s configuration information, and ensure that the device you want to test displays in system setup and is active (see "Using the System Setup Program" on page 161). Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see "Drivers and Utilities Media" on page 13). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 152). Troubleshooting 87 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2 Turn on (or restart) your computer. 3 Start the Dell Diagnostics in one of the following two ways: When the DELL™ logo appears, press immediately. Select Diagnostics from the boot menu, and then press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, then shut down your computer and try again. NOTE: Before attempting option B, the computer must be powered down completely. Press and hold the key while powering the computer on. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities media. The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display. • During the assessment, answer any questions that appear. • If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press ; to continue to the next test, press ; to retest the component that failed, press . • If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell. If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert your Drivers and Utilities media. 2 Shut down and restart the computer. 3 When the DELL logo appears, press immediately. 88 Troubleshooting NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release in even intervals until the boot device menu appears. 4 At the boot device menu, use the up- and down-arrow keys to highlight CD/DVD/CD-RW, and then press . NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot sequence specified in system setup. 5 Select the Boot from CD-ROM option from the menu that appears, and then press . 6 Type 1 to start the Drivers and Utilities menu, and then press . 7 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 8 At the Dell Diagnostics Main Menu, select the test you want to run. NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 9 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 10 Remove your Drivers and Utilities media, then close the Main Menu window to exit the Dell Diagnostics and restart the computer. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select Test System to run a complete test on your computer. Option Function Test Memory Run the stand-alone memory test Test System Run System Diagnostics Exit Exit the Diagnostics Troubleshooting 89 After you have selected the Test System option from the main menu, the following menu appears. NOTE: It is recommended that you select Extended Test from the menu below to run a more thorough check of the devices in the computer. Option Function Express Test Performs a quick test of system devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Test Performs a thorough check of system devices. The test typically takes an hour or more and periodically requires your input to answer specific questions. Custom Test Tests a specific device in the system and can be used to customize the tests you want to run. Symptom Tree Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having. For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 152). NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready. The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option: 90 Troubleshooting Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and any requirements for running the test. Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test by changing the test settings. Dell Support Utility The Dell Support Utility is customized for your computing environment. This utility provides self-support information, software updates, and health scans for your computer. Use this utility to do the following: • Check your computing environment • View the Dell Support Utility settings • Access the help file for the Dell Support Utility • View frequently asked questions • Learn more about the Dell Support Utility • Turn the Dell Support Utility off Troubleshooting 91 For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support window. To access the Dell Support Utility: • Click the Dell Support icon NOTE: The in the notification area. icon functions vary when clicking, double-clicking, or right-clicking. Or • →All Programs →Dell Support →Dell Support Click the Start Settings. Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Fill out the "Diagnostics Checklist" on page 151 as you complete these checks. ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE — • Click Start →Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original media is defective. • Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 164. ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Troubleshooting Software and Hardware Problems" on page 118. R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 87. 92 Troubleshooting Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Problems writing to a CD-RW or DVD+/-RW drive C L O S E O T H E R P R O G R A M S — CD-RW and DVD+/-RW drives must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the drive. TU R N O F F S L E E P S T A T E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D D I S C — See "Using the Sleep Power State" on page 43 for information on Sleep state. C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD or DVD creation software. The drive tray cannot eject 1 Ensure that the computer is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive, then push firmly until the tray is partially ejected. 3 Gently pull out the tray until it stops. The drive makes an unfamiliar scraping or grinding sound • Ensure that the sound is not caused by the program that is running. • Ensure that the disc is inserted properly. Troubleshooting 93 Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. RUN CHECK DISK — 1 Click Start →Computer. 2 Right-click Local Disk (C:). 3 Click Properties→Tools→Check Now. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 4 Click to check Scan for and attempt recovery of bad sectors, and then click Start. E-Mail and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark. CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE 94 • Verify that the telephone line is connected to the jack on the modem (the jack has either a green label or a connector-shaped icon next to it). • Ensure that you hear a click when you insert the telephone line connector into the modem. Troubleshooting • Disconnect the telephone line from the modem and connect it to a telephone, then listen for a dial tone. • If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an Internet service provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it, and then connect to the Internet. For help, contact your Internet service provider. S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Troubleshooting 95 Error Messages Fill out the "Diagnostics Checklist" on page 151 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A U X I L I A R Y D E V I C E F A I L U R E — The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program (see "Using the System Setup Program" on page 161). If the problem persists, contact Dell (see "Contacting Dell" on page 152). B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C A C H E D I S A B L E D D U E T O F A I L U R E — The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 152). C D D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to commands from the computer (see "Drive Problems" on page 92). D A T A E R R O R — The hard drive cannot read the data (see "Drive Problems" on page 92). D E C R E A S I N G A V A I L A B L E M E M O R Y — One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 128). D I S K C : F A I L E D I N I T I A L I Z A T I O N — The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 87). D R I V E N O T R E A D Y — The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay (see "Hard Drive" on page 125). E R R O R R E A D I N G P C M C I A C A R D — The computer cannot identify the ExpressCard. Reinsert the card or try another card (see "ExpressCards" on page 69). E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 152). 96 Troubleshooting T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames. G A T E A 2 0 F A I L U R E — A memory module may be loose. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 128). G E N E R A L F A I L U R E — The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action. H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R — The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see "Hard Drive" on page 125), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 87). H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 — The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 125), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 87). H A R D - D I S K D R I V E F A I L U R E — The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 125), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 87). H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut down the computer, remove the hard drive (see "Hard Drive" on page 125), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 87). I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media. I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P Troubleshooting 97 P R O G R A M — The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program (see "Using the System Setup Program" on page 161). K E Y B O A R D C L O C K L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 87). K E Y B O A R D C O N T R O L L E R F A I L U R E — For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 87). K E Y B O A R D D A T A L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 87). K E Y B O A R D S T U C K K E Y F A I L U R E — For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 87). L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I R E C T — Dell MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played (see "Dell MediaDirect problems" on page 104). MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 128). M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 128). MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING — A memory module may be faulty or improperly seated. Reinstall the VALUE memory modules and, if necessary, replace them (see "Memory" on page 128). MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING 98 Troubleshooting V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 128). MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 128). N O B O O T D E V I C E A V A I L A B L E — The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. N O B O O T S E C T O R O N H A R D D R I V E — The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 152). N O T I M E R T I C K I N T E R R U P T — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 87). NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN — You have too many programs open. Close all windows and open the program that you want to use. O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive (see "Hard Drive" on page 125). If the problem persists, contact Dell (see "Contacting Dell" on page 152). O P T I O N A L R O M B A D C H E C K S U M — The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 152). A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. Remove and then reinstall the program. 1 Click Start →Control Panel. 2 Under Programs, click Uninstall a Program. 3 Select the program you want to remove. 4 Click Uninstall and follow the prompts on the screen. 5 See the program documentation for installation instructions. S E C T O R N O T F O U N D — The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start →Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. Troubleshooting 99 S E E K E R R O R — The operating system cannot find a specific track on the hard drive. S H U T D O W N F A I L U R E — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 87). T I M E - O F - D A Y C L O C K L O S T P O W E R — System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see "Using the System Setup Program" on page 161). If the message reappears, contact Dell (see "Contacting Dell" on page 152). T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 152). T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M — The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options (see "Using the System Setup Program" on page 161). T I M E R C H I P C O U N T E R 2 F A I L E D — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 87). U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E — The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 87). X:\ IS NOT ACCESSIBLE. T H E D E V I C E I S N O T R E A D Y — Insert a disk into the drive and try again. W A R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W — The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet; otherwise, activate hibernate mode or shut down the computer. 100 Troubleshooting ExpressCard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C H E C K T H E E X P R E S S C A R D — Ensure that the ExpressCard is properly inserted into the connector. C H E C K T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S — Double-click the Safely Remove Hardware icon in the Windows taskbar. Some cards do not support this feature. If the card supports this Windows feature, the card will be listed. I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D E X P R E S S C A R D — Contact Dell (see "Contacting Dell" on page 152). Also, for Mobile Broadband (WWAN) ExpressCards, see "Mobile Broadband (Wireless Wide Area Network [WWAN])" on page 107. IF YOU HAVE PROBLEMS WITH AN EXPRESSCARD NOT PROVIDED BY DELL — Contact the ExpressCard manufacturer. IEEE 1394 Device Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. E N S U R E T H A T T H E IEEE 1394 D E V I C E I S R E C O G N I Z E D B Y W I N D O W S — 1 Click Start Manager. →Control Panel →System and Maintenance →Device NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. If your IEEE 1394 device is listed, Windows recognizes the device. I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D IEEE 1394 D E V I C E — Contact Dell or the IEEE 1394 device manufacturer (see "Contacting Dell" on page 152). I F Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E N O T P R O V I D E D B Y D E L L — Contact Dell or the IEEE 1394 device manufacturer (see "Contacting Dell" on page 152). Ensure that the IEEE 1394 device is properly inserted into the connector Troubleshooting 101 Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Fill out the "Diagnostics Checklist" on page 151 as you perform the various checks. NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional. External Keyboard problems NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional. C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer, disconnect the keyboard cable and check it for damage, then firmly reconnect the cable. If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer. CHECK THE EXTERNAL KEYBOARD — 1 Shut down the computer, wait 1 minute, and then turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows desktop, click Start Accessories →Notepad. →All Programs → 4 Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard. TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E — INTEGRATED KEYBOARD 1 Shut down the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 102 Troubleshooting 4 From the Windows desktop, click Start Accessories →Notepad. →All Programs → 5 Type some characters on the internal keyboard and verify that they appear on the display. If the characters appear now, but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see "Contacting Dell" on page 152). R U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S — Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 87). If the tests indicate a defective external keyboard, contact Dell (see "Contacting Dell" on page 152). Unexpected characters D I S A B L E T H E N U M E R I C K E Y P A D — Press to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The computer does not start C H E C K T H E A C A D A P T E R — Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet. The AC adapter shuts down when there is a fault. The green light turns off when this happens. To bring it back on, disconnect the AC adapter from the power source for 10 seconds, and then connect it back on. The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer. Troubleshooting 103 A program stops responding or crashes repeatedly END THE PROGRAM — 1 Press simultaneously. 2 Click the Applications tab and select the program that is no longer responding. 3 Click End Task. NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program. Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program is designed for an earlier Microsoft® Windows® operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — Program compatibility is a mode in Windows that lets you run programs written for earlier versions of Windows. For more information, search for the keyword program compatibility wizard in Windows Help and Support. A solid blue screen appears TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer. Dell MediaDirect problems C H E C K T H E D E L L M E D I A D I R E C T H E L P F I L E F O R I N F O R M A T I O N — Use the Help menu to access Dell MediaDirect Help. TO P L A Y M O V I E S W I T H D E L L M E D I A D I R E C T , Y O U M U S T H A V E A D V D D R I V E A N D D E L L D V D P L A Y E R — If you purchased a DVD drive with your computer, THE this software should already be installed. V I D E O Q U A L I T Y P R O B L E M S — Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of video files. 104 Troubleshooting C A N N O T P L A Y S O M E M E D I A F I L E S — Because Dell MediaDirect provides access to media files outside the Windows operating system environment, access to licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music and video files have a lock icon next to them. You can access licensed files in the Windows operating system environment. ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE T O O D A R K O R T O O B R I G H T — Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios. NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell for assistance (see "Contacting Dell" on page 152). Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. BACK UP YOUR FILES IMMEDIATELY U S E A V I R U S - S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , FLOPPY DISKS , OR CD S SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Troubleshooting 105 S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. R U N T H E D E L L D I A G N O S T I C S — If all tests run successfully, the error condition is related to a software problem (see "Dell Diagnostics" on page 87). Memory Problems Fill out the "Diagnostics Checklist" on page 151 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Memory" on page 128). • Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 128). • Run the Dell Diagnostics (see "Dell Diagnostics" on page 87). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS — 106 • Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 128). • Ensure that you are following the memory installation guidelines (see "Memory" on page 128). • Run the Dell Diagnostics (see "Dell Diagnostics" on page 87). Troubleshooting Network Problems Fill out the "Diagnostics Checklist" on page 151 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack. C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — No light indicates that no network communication exists. Replace the network cable. RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning. Mobile Broadband (Wireless Wide Area Network [WWAN]) NOTE: The Dell Mobile Broadband Card Utility user’s guide and the Mobile Broadband ExpressCard user’s guide are available through Windows Help and Support (click Start →Help and Support). You can also download the Dell Mobile Broadband Card Utility user’s guide from support.dell.com. NOTE: The icon appears in the notification area if the computer has a Dell WWAN device installed. Double-click the icon to launch the utility. A C T I V A T E T H E M O B I L E B R O A D B A N D E X P R E S S C A R D — You must activate the Mobile Broadband ExpressCard before you can connect to the network. Position the mouse over the icon in the notification area to verify the status of the connection. If the card is not activated, follow the card activation instructions located within the Dell Mobile Broadband Card Utility. To access the utility, double-click the icon located in the taskbar, at the lower-right corner of your screen. If your ExpressCard is not a Dellbranded card, see the manufacturer’s instructions for your card. Troubleshooting 107 CHECK NETWORK CONNECTION STATUS IN THE DELL MOBILE BROADBAND CARD icon to launch the Dell Mobile Broadband U T I L I T Y — Double-click the Card Utility. Check the status in the main window: • No card detected — Restart the computer, and launch the Dell Mobile Broadband Card Utility again. • Check your WWAN service — Contact your cellular service provider to verify your plan coverage and supported services. Power Problems Fill out the "Diagnostics Checklist" on page 151 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in Sleep state—press the power button to exit Sleep state. If the light is off, press the power button to turn on the computer. NOTE: For information on Sleep power state, see "Using the Sleep Power State" on page 43. C H A R G E T H E B A T T E R Y — The battery charge may be depleted. 1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. C H E C K T H E B A T T E R Y S T A T U S L I G H T — If the battery status light flashes amber or is a steady amber, the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes blue and amber, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. 108 Troubleshooting If the battery status light rapidly flashes amber, the battery may be defective. Contact Dell (see "Contacting Dell" on page 152). C H E C K T H E B A T T E R Y T E M P E R A T U R E — If the battery temperature is below 0°C (32°F), the computer will not start. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power strips, and extension cables to verify that the computer turns on. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. A D J U S T T H E P O W E R P R O P E R T I E S — See "Configuring Power Management Settings" on page 42. R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on, but the display remains blank, reinstall the memory modules (see "Memory" on page 128). Printer Problems Fill out the "Diagnostics Checklist" on page 151 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer. C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and troubleshooting information. ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS — • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer. Troubleshooting 109 TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S — 1 Click Start →Control Panel →Hardware and Sound →Printers. 2 Right-click the printer icon. 3 Click Properties, and then click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for instructions. Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer. C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS — • See the scanner documentation for cable connection information. • Ensure that the scanner cables are securely connected to the scanner and the computer. VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S — Click Start →Control Panel→Hardware and Sound→Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions. 110 Troubleshooting Sound and Speaker Problems Fill out the "Diagnostics Checklist" on page 151 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. No sound from integrated speakers A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — Press to disable (mute) or re-enable the integrated speakers. R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and Utilities" on page 116. No sound from external speakers E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the speakers is automatically disabled when headphones are connected to the headphone connector. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E A U D I O D R I V E R — See "Reinstalling Drivers and Utilities" on page 116. R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 87. NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. Troubleshooting 111 No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted into the headphone connector. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Remote Control Problems APPLICATION DOES NOT RESPOND TO REMOTE CONTROL WITHIN THE SPECIFIED MAXIMUM RANGE • Check that the battery is placed correctly with the "+" side facing up. Check that the battery is also not weak. • Point your remote control to the receiver. The receiver is underneath the touch pad of your computer. • Move the remote control closer to your computer. REMOTE CONTROL IS STUCK IN THE SLOT Check that you have not incorrectly stored the remote control into a nonExpress Card slot. Contact Dell Technical Support for removing it. Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS — 1 Click Start →Control Panel →Hardware and Sound →Mouse. 2 Adjust the settings, as needed. C H E C K T H E M O U S E C A B L E — Shut down the computer, disconnect the mouse cable and check it for damage, then firmly reconnect the cable. If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer. TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D — 1 Shut down the computer. 2 Disconnect the mouse. 112 Troubleshooting 3 Turn on the computer. 4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly, the mouse may be defective. C H E C K T H E S YS T E M S E T U P P R O G R A M S E T T I N G S — Verify that the system setup program lists the correct device for the pointing device option (the computer automatically recognizes a USB mouse without making any setting adjustments). TE S T T H E M O U S E C O N T R O L L E R — To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the "Dell Diagnostics" on page 87. R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers and Utilities" on page 116. Video and Display Problems Fill out the "Diagnostics Checklist" on page 151 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and then turn on the computer. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power strips, and extension cables to verify that the computer turns on. Troubleshooting 113 A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword sleep in Windows Help and Support. S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press to switch the video image to the display. If the display is difficult to read A D J U S T T H E B R I G H T N E S S — Press and the up- or down-arrow key. M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare, which can cause poor picture quality. ADJUST THE WINDOWS DISPLAY SETTINGS — 1 Click Start →Control Panel →Appearance and Personalization → Personalization →Display Settings. 2 Click the area you want to change or click the Display icon. Try different settings for Resolution and Colors. R U N T H E V I D E O D I A G N O S T I C S T E S T S — If no error message appears and you still have a display problem, but the display is not completely blank, run the Video device group in the "Dell Diagnostics" on page 87, then contact Dell (see "Contacting Dell" on page 152). S E E "E R R O R M E S S A G E S " — If an error message appears, see "Error Messages" on page 96. If only part of the display is readable CONNECT AN EXTERNAL MONITOR — 1 Shut down your computer and connect an external monitor to the computer. 2 Turn on the computer and the monitor, and then adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see "Contacting Dell" on page 152). 114 Troubleshooting Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. NOTICE: Your Drivers and Utilities media may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system. Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you: • Upgrade your operating system. • Reinstall your operating system. • Connect or install a new device. Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. 1 Click Start , and then right-click Computer. 2 Click Properties, and then click Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue. Scroll down the list of devices and check for an exclamation point (a circle with a [!]) next to the device name. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 116). Troubleshooting 115 Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to replace the driver with the previously installed version. 1 Click Start , and then right-click Computer. 2 Click Properties, and then click Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab, and then click Roll Back Driver. If Device Driver Rollback does not resolve the problem, use System Restore (see "Restoring Your Operating System" on page 118) to return your computer to the operating state that existed before you installed the new driver. Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 118) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time to use your Drivers and Utilities media, continue to step 2. If not, proceed to step 5. 2 When the Drivers and Utilities installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file. 3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities disc and click Finish to restart the computer. 116 Troubleshooting 4 When you see the Windows desktop, reinsert the Drivers and Utilities disc. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device. A message stating that the Drivers and Utilities program is detecting hardware in your computer appears. The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system. Manually Reinstalling Drivers NOTE: If your computer has a Consumer IR port and you are reinstalling a Consumer IR driver, you must first enable the Consumer IR port in the system setup program (see "Using the System Setup Program" on page 161) before continuing with the driver installation (see "Reinstalling Drivers and Utilities" on page 116). For information about components installed on your computer, see "Determining Your Computer’s Configuration" on page 19. 1 After extracting the driver files to your hard drive, as described in the previous section, click Start , and then right-click Computer. 2 Click Properties, and then click Device Manager. 3 Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices). 4 Double-click the name of the device for which you are installing the driver. 5 Click Driver tab, and then click Update Driver. 6 Click Install from a list or specific location (Advanced), and then click Next. 7 Click Browse and browse to the location to which you previously copied the driver files. Troubleshooting 117 8 When the name of the appropriate driver appears, click Next. 9 Click Finish, and then restart your computer. Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or is detected but incorrectly configured, use Windows Vista Help and Support to resolve the incompatibility: 1 Click Start →Help and Support. 2 Type hardware troubleshooter in the search field, then press . 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Restoring Your Operating System You can restore your operating system in the following ways: • Windows Vista System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. For instructions, see "Using Microsoft Windows System Restore" on page 118. • If you received Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media also deletes all data on the hard drive. Use the media only if System Restore did not resolve your operating system problem. For instructions, see "Using the Operating System Media" on page 119. Using Microsoft Windows System Restore The Windows operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. 118 Troubleshooting NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. 1 Click Start →Help and Support. 2 Type System Restore in the search field, then press . NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 3 Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start →Help and Support. 2 Type System Restore in the search field and press . 3 Click Undo my last restoration, and then click Next. Using the Operating System Media Before You Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback (see "Using Windows Device Driver Rollback" on page 116). If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver (see "Using Microsoft Windows System Restore" on page 118). NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items: Troubleshooting 119 • Dell Operating System media • Dell Drivers and Utilities media NOTE: Your Drivers and Utilities media contains drivers that were installed during assembly of the computer. Use your Drivers and Utilities media to load any required drivers, including the drivers required if your computer has a RAID controller. Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System media provides options for reinstalling Windows. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows unless a Dell technical support representative instructs you to do so. 1 Save and close any open files and exit any open programs. 2 Insert the Operating System media. 3 Click Exit if the Install Windows message appears. 4 Restart the computer. When the DELL logo appears, press immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive, and then press . 6 Press any key to Boot from CD-ROM. 7 Follow the instructions on the screen to complete the installation. NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. You need the installation software to reinstall Dell MediaDirect. Contact Dell for assistance (see "Contacting Dell" on page 152). 120 Troubleshooting Troubleshooting 121 122 Troubleshooting Adding and Replacing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" (see "Turning Off Your Computer" on page 123) and "Before Working Inside Your Computer" (see "Before Working Inside Your Computer" on page 124). • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe • Flash BIOS update program (see the Dell Support website at support.dell.com) Turning Off Your Computer NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off your computer. 1 Shut down the operating system: Save and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer. In the Turn off computer window, click Turn off. Adding and Replacing Parts 123 The computer turns off after the operating system shutdown process finishes. 2 Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins. NOTICE: Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer. 1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched. 2 Turn off your computer. See "Turning Off Your Computer" on page 123. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3 Disconnect any telephone or network cables from the computer. 124 Adding and Replacing Parts NOTICE: To avoid damaging the system board, you must remove the battery before you service the computer. 4 Disconnect your computer and all attached devices from their electrical outlets. 5 Remove the battery. Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay. battery-bay latch release battery 6 Press the power button to ground the system board. 7 Remove any installed ExpressCards from the ExpressCard slot. Hard Drive CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive. CAUTION: Before you begin any of the procedures in the section, follow the safety instructions in the Product Information Guide. Adding and Replacing Parts 125 NOTICE: To prevent data loss, turn off your computer (see page 123) before removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode. NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the battery before you begin working inside the computer. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new hard drive. See "Restoring Your Operating System" on page 118 and "Reinstalling Drivers and Utilities" on page 116. To replace the hard drive: 1 Follow the procedures in "Before You Begin" on page 123. 2 Turn the computer over, and remove the hard drive screws. 126 Adding and Replacing Parts 1 hard drive screws (2) hard drive NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in the Product Information Guide. 3 Slide the hard drive out of the computer. 4 Remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive. NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector. 5 Slide the hard drive into the bay until it is fully seated. 6 Replace and tighten the screws. 7 If the new hard drive is not already pre-imaged, install the operating system and drivers for your computer. See "Restoring Your Operating System" on page 118 and "Reinstalling Drivers and Utilities" on page 116. Adding and Replacing Parts 127 Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. foam packaging hard drive Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications" on page 153 for information on the memory supported by your computer. Install only memory modules that are intended for your computer. NOTE: In order to take advantage of the dual channel bandwidth capability, both memory slots must be populated and must match in size. NOTE: Memory modules purchased from Dell are covered under your computer warranty. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). 128 Adding and Replacing Parts NOTICE: To avoid damaging the system board, you must remove the battery before you begin working inside the computer. 1 Follow the procedures in "Before You Begin" on page 123. 2 Ground yourself by touching one of the metal connectors on the back of the computer. NOTE: If you leave the area, ground yourself again when you return to the computer. 3 Turn the computer over, loosen the captive screws on the memory module cover, and then remove the cover. NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 4 If you are replacing a memory module, remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. Remove the module from the connector. Adding and Replacing Parts 129 2 1 memory module securing clips (2 per connector) memory module connector NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. 5 Ground yourself and install the new memory module: 130 Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. Adding and Replacing Parts 6 Replace the memory module cover. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. 7 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 8 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. If prompted, press to continue. To confirm the amount of memory installed in the computer, click the Start button, click Help and Support, and then click Computer Information. Mini-Card If you ordered a Mini-Card with your computer, the card is already installed. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). Adding and Replacing Parts 131 NOTICE: To avoid damaging the system board, you must remove the battery before you begin working inside the computer. 1 Follow the procedures in "Before You Begin" on page 123. 2 Turn the computer over and loosen the captive screws from the MiniCard/modem cover. 3 Place your finger under the cover at the indentation, and lift the cover to remove it. 4 If a Mini-Card is not already installed, go to step 5. If you are replacing a Mini-Card, remove the existing card: 132 Disconnect the antenna cables from the Mini-Card. Adding and Replacing Parts 3 antenna cables (2) Mini-Card Mini-Card connector Release the Mini-Card by pushing the metal securing clips toward the back of the computer until the card pops up slightly. Lift the Mini-Card out of its connector. Adding and Replacing Parts 133 2 134 securing clips Adding and Replacing Parts Mini-Card NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. 5 Install the replacement Mini-Card: Align the Mini-Card with the connector at a 45-degree angle, and press the Mini-Card down into the securing clips until the card clicks into place. securing clips antenna connectors (2) Mini-Card connector NOTICE: To avoid damaging the Mini-Card, never place cables under the card. Connect the antenna cables to the antenna connectors on the MiniCard by matching the color of the cable to the color of the triangle above the connector. Connect the main antenna cable (white) to the antenna connector with the white triangle. Connect the auxiliary antenna cable (black) to the antenna connector with the black triangle. Adding and Replacing Parts 135 NOTE: If your computer has a gray cable, connect it to the connector with the gray triangle, if one is available on your card. 6 Replace the Mini-Card/modem cover. Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the battery before you begin working inside the computer. 1 Follow the procedures in "Before You Begin" on page 123. 2 Remove the hinge cover: Open the display all the way (180 degrees) so that it lies flat against your work surface. NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously. 136 Adding and Replacing Parts b Insert a scribe into the indent to lift the hinge cover on the right side. Ease the hinge cover up, moving from right to left, and remove it. hinge cover When replacing the hinge cover, first insert the left edge and then press from left to right until the cover snaps into place. Keyboard CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the battery before you begin working inside the computer. 1 Follow the procedures in "Before You Begin" on page 123. 2 Open the display and remove the hinge cover. See "Hinge Cover" on page 136. 3 Remove the keyboard: Adding and Replacing Parts 137 a Remove the two screws at the top of the keyboard. NOTICE: The key caps on the keyboard are fragile, easily dislodged, and timeconsuming to replace. Be careful when removing and handling the keyboard. Lift the keyboard and hold it up and slightly forward to access to the keyboard connector. To disconnect the keyboard cable from the keyboard connector on the system board, rotate the keyboard connector latch toward the front of the computer. Slide the keyboard cable out of the keyboard connector on the system board. keyboard keyboard screws (2) keyboard connector latch keyboard tabs keyboard cable NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the five tabs along the front edge of the keyboard into the palm rest, and then secure the keyboard in place. Coin-Cell Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 138 Adding and Replacing Parts NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the battery before you begin working inside the computer. 1 Follow the procedures in "Before You Begin" on page 123. 2 Remove the hinge cover. See "Hinge Cover" on page 136. 3 Remove the keyboard. See "Keyboard" on page 137. 4 Remove the existing coin-cell battery: Pull up on the connector to disconnect the battery cable from the system board. Press the release latch on the side of the coin-cell battery compartment, and lift the battery. coin-cell battery 2 release latch battery cable connector 5 Install the replacement battery: Insert the battery at a 30-degree angle under the release latch with the positive side up, and then push the battery into place. Adding and Replacing Parts 139 b Connect the battery cable to the connector on the system board. 6 Replace the keyboard. 7 Replace the hinge cover. Optical Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 123. 2 Turn the computer over. 3 Remove the optical-drive security screw. 4 Insert a scribe into the notch and push it to the side to release the drive from the bay. notch optical-drive security screw 3 5 Slide the drive out of the bay. 140 Adding and Replacing Parts optical drive To reinstall the optical drive, slide the drive into the drive bay and snap it into place. Then replace the optical-drive security screw. Internal Card With Bluetooth® Wireless Technology CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the battery before you begin working inside the computer. If you ordered a card with Bluetooth wireless technology with your computer, it is already installed. 1 Follow the procedures in "Before You Begin" on page 123. 2 Remove the battery. See "Replacing the Battery" on page 44. 3 Loosen the captive screw and remove the card cover from the computer. 4 Pull the card out of the compartment so that you can disconnect the card from its cable and remove it from the computer. Adding and Replacing Parts 141 3 cable connector card card cover 5 To replace the card, connect the card to the cable and then carefully insert it into the compartment. 6 Replace the card cover and tighten the screw. 7 Replace the battery. 142 Adding and Replacing Parts Dell™ QuickSet Features NOTE: This feature may not be available on your computer. Dell QuickSet provides you with easy access to configure or view the following types of settings: • Network connectivity • Display • System information Depending on what you want to do in Dell QuickSet, you can start it by either clicking, double-clicking, or right-clicking the QuickSet icon in the Microsoft® Windows® notification area. The notification area is located in the lower-right corner of your screen. For more information about QuickSet, right-click the QuickSet icon and select Help. Dell™ QuickSet Features 143 144 Dell™ QuickSet Features Traveling With Your Computer Identifying Your Computer • Attach a name tag or business card to the computer. • Write down your Service Tag and store it in a safe place away from the computer or carrying case. Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell. • Create a file on the Microsoft® Windows® desktop called if_found. Place information such as your name, address, and phone number in this file. • Contact your credit card company and ask if it offers coded identification tags. Packing the Computer • Remove any external devices attached to the computer and store them in a safe place. • Fully charge the main battery and any spare batteries that you plan to carry with you. • Shut down the computer. • Disconnect the AC adapter. NOTICE: When the display is closed, extraneous items on the keyboard or palm rest could damage the display. • Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm rest and close the display. • Use the optional Dell carrying case to pack the computer and its accessories together safely. • Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food. NOTICE: If the computer has been exposed to extreme temperatures, allow it to acclimate to room temperature for 1 hour before turning it on. Traveling With Your Computer 145 • Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures and overexposure to sunlight, dirt, dust, or liquids. • Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment. Travel Tips NOTICE: Do not move the computer while using the optical drive to prevent loss of data. NOTICE: Do not check the computer as baggage. • Consider disabling wireless activity on your computer to maximize battery operating time. To disable wireless activity, use the wireless switch. • Consider changing your power management options to maximize battery operating time (see "Configuring Power Management Settings" on page 42). • If you are traveling internationally, carry proof of ownership—or of your right to use the computer if it is company-owned—to speed your passage through customs. Investigate the customs regulations of the countries you plan to visit, and consider acquiring an international carnet (also known as a merchandise passport) from your government. • Find out what type of electrical outlets are used in the countries you will visit, and have appropriate power adapters. • Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers. Traveling by Air NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-ray machine or have it hand-inspected. 146 • Ensure that you have a charged battery available in case you are asked to turn on the computer. • Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid the use of electronic devices during flight. All airlines forbid the use of electronic devices during takeoff and landing. Traveling With Your Computer Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting" on page 87 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 87 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 151. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 148 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 152. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 148. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Getting Help 147 Technical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 150, and then see the contact information for your region or go to support.dell.com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. Online Services You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: • Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) 148 Getting Help • Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. AutoTech Service Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 152. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 152. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 152. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see the "Contacting Dell" on page 152. Getting Help 149 Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 152. 2 Include a copy of the invoice and a letter describing the reason for the return. 3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 151), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 87). 4 Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. 5 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 151). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide. 150 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed: Getting Help 151 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Because availability varies by country and product, some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit www.support.dell.com. 2 At the bottom of the page, verify your country or region. 3 Locate the Browse by Category section on the left side of the page and click Contact Us. 4 Select the appropriate service or support link based on your need. 5 Choose the method of contacting Dell that is convenient for you. 152 Getting Help Specifications NOTE: Your computer comes in different configurations. To determine the configuration of your computer, see "Determining Your Computer’s Configuration" on page 19. Processor Processor type Intel® Core™ 2 Duo processor Intel® Core™ 2 Quad processor L1 cache 64 KB L2 cache 2 MB or 4 MB (Intel Core 2 Duo processor) 8 MB (Intel Core 2 Quad processor) External bus frequency (front side bus) 800 MHz (Intel Core 2 Duo processor) 1066 MHz (Intel Core 2 Quad processor) System Information System chip set Mobile Intel 965GM Express Data bus width 64 bits DRAM bus width dual channel bus Processor address bus width 32 bits Flash EPROM 2 MB PCI bus (PCI-Express used for video controllers) 32 bits x16 ExpressCard NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC Cards. ExpressCard connector one ExpressCard slot (54 mm) 1.5 V and 3.3 V Specifications 153 ExpressCard (continued) Cards supported ExpressCard/34 (34 mm) and ExpressCard/54 (54 mm) ExpressCard connector size 26 pins Memory Memory module connector two user-accessible SODIMM connectors Memory module capacities 512 MB, 1 GB, 2 GB, and 4 GB Memory type 1.8 V SODIMM DDR-II supports DDR-II up to 667 MHz Minimum memory 1 GB (via 2 x 512 MB SODIMM DDR-II modules) Maximum memory 4 GB (via 2 x 2 GB SODIMM DDR-II modules) or 8 GB (via 2 x 4 GB SODIMM DDR-II modules) NOTE: In order to take advantage of the dual channel bandwidth capability, both memory slots must be populated and must match in size. 8-in-1 Media Memory card Reader 8-in-1 media memory card controller Ricoh R5C833 8-in-1 media memory card connector 8-in-1 combo card connector Cards supported 154 Specifications • • • • • • • • Secure Digital (SD) SDIO MultiMediaCard (MMC) Memory Stick Memory Stick PRO xD-Picture Card Hi Speed-SD Hi Density-SD Ports and Connectors Audio microphone-in connector, two stereo headphones/speakers connector IEEE 1394a 4-pin mini, nonpowered connector Consumer IR sensor compatible with Philips RC6 (receive only) Network adapter RJ-45 port S-video TV-out 7-pin mini-DIN connector (optional S-video to composite video adapter cable; optional S-video to component video adapter cable) USB four 4-pin USB 2.0-compliant connectors Dual link DVI-I (Digital Video Interface) 29-pin connector Communications Network adapter 10/100/1000 Mbps Ethernet LAN on system board Wireless internal PCI-e Mini-Card WLAN(802.11a/g, 802.11g, 802.11n/MIMO)support internal PCI-e Mini-Card(Dell 5700 EVDO and HSDPA) and external ExpressCard WWAN support internal card with Bluetooth® wireless technology support Video NOTE: Your computer comes in different configurations with different video controller cards. To determine the configuration of your computer, see "Determining Your Computer’s Configuration" on page 19. Video controller: NVIDIA GeForce 8800 GS Video type discrete video adapter Data bus PCI Express x16 Video memory 256 MB Specifications 155 Video (continued) LCD interface LVDS TV support NTSC or PAL in S-video, component, and composite modes ATSC for TV tuner card (TVT8) Audio Audio type High Definition Audio (HDA) codec Stereo conversion 24-bit (analog-to-digital and digital-toanalog) Interfaces: Internal HDA bus External microphone-in connector, two stereo headphones/speakers connector Speaker four stereo 8-ohm main speakers with two 18 mm transducers per side and one subwoofer with bass reflex port bluetooth speaker adapter Internal speaker amplifier stereo 5-W per channel Class D amplifier, 10 W total power Volume controls keyboard shortcuts, program menus, media control buttons Audio controller Sigmatel STAC9228 High Definition Audio codec Headphones bluetooth stereo headphones Media Drive CD-RW, DVD combo, Blu-ray® Interface Roxio® Creator Plus®, Dell MediaDirect™ 3.4 Display Type (active-matrix TFT) Dimensions: 156 Specifications WUXGA Display (continued) Height 245.0 mm (9.64 inches) Width 383.0 mm (15 inches) Diagonal 431.8 mm (17 inches) Maximum resolution 1920 x 1200 at 16.7 million colors Refresh rate 60 Hz Operating angle 0° (closed) to 180° Viewing angle (typical): Horizontal ±60° Vertical ±45° Pixel pitch 0.191 mm (17-inch display) Power consumption (panel with backlight) (typical): 7.54 W Controls brightness can be controlled through keyboard shortcuts Keyboard Number of keys 101 (U.S. and Canada); 88 (Europe); 91 (Japan) Layout QWERTY/AZERTY/Kanji Type LED backlit, 16 color Camera Pixel 2.0 mega pixel Video Resolution 640x480 at 30fps Diagonal Viewing Angle 60° Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 73.0-mm (2.88-inch) sensor-active area Specifications 157 Touch Pad (continued) 42.9-mm (1.69-inch) rectangle Height Battery Type 9-cell "smart" lithium ion Dimensions: Depth 88.5 mm (3.48 inches) Height 21.5 mm (0.83 inch) Width 139.0 mm (5.47 inches) Weight 0.48 kg (1.1 lb) (9 cell) Voltage 10.8 VDC Charge time (approximate): Computer off 4 hours (at 100% in 4 hours) 2 hour (at 80% in 2 hours) Operating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See "Power Problems" on page 108. See "Using a Battery" on page 39 for more information on battery life. Life span (approximate) 300 discharge/charge cycles Temperature range: 158 Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Specifications AC Adapter NOTE: For optimum system performance, you should always use a 130-W AC adapter. Using less-powerful AC adapters may cause you to receive a WARNING message and may also cause your computer to experience a degradation in performance. Input voltage 90–264 VAC Input current (maximum) 3.2 A Input frequency 47–63 Hz Output current 11.8 A (continuous), 12.8A peak 4 second pulse Output power 230 W Rated output voltage 19.5 VDC Dimensions: Height 43 mm (1.7 inches) Width 100 mm (3.93 inches) Depth 200 mm (7.87 inches) Weight (with cables) 1.3 kg (2.86 lb) Temperature range: Operating 0° to 40°C (32° to 104°F) Storage –40° to 65°C (–40° to 158°F) Physical Height 50.8 mm (2.0 inches) Width 406 mm (16 inches) Depth 302 mm (11.9 inches) Weight (with 9-cell battery and optical drive) 4.89 kg (10.8 lb) Environmental Temperature range: Operating 0° to 35°C (32° to 95°F) Specifications 159 Environmental (continued) Storage –40° to 65°C (–40° to 149°F) Relative humidity: Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating 0.66 GRMS Storage 1.3 GRMS Maximum shock (measured with a 2-ms half-sine pulse): Operating 143 G Storage 163 G Altitude (maximum): 160 Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) Specifications Appendix Using the System Setup Program NOTE: Your operating system may automatically configure most of the options available in system setup, thus overriding options that you set through system setup. An exception is the External Hot Key option, which you can disable or enable only through system setup. For more information on configuring features for your operating system, see Windows Help and Support (click Start , and then click Help and Support). You can use system setup as follows: • To set or change user-selectable features such as your computer password • To verify information about the computer's current configuration such as the amount of system memory After you set up the computer, run system setup to familiarize yourself with your system configuration information and optional settings. You may want to write down the information for future reference. The system setup screens display the current setup information and settings for your computer, such as: • System configuration • Boot order • Boot (start-up) configuration • Basic device configuration settings • System security and hard drive password settings NOTE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly. Appendix 161 Viewing the System Setup Screen 1 Turn on (or restart) your computer. 2 When the DELL logo appears, press immediately. If you wait too long and the Microsoft Windows logo appears, continue to wait until you see the Windows desktop, then shut down your computer and try again. System Setup Screen NOTE: For information about a specific item on a system setup screen, highlight the item and see the Help area on the screen. On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change (because they are determined by the computer) appear less bright. The upper-right corner of the screen displays help information for the currently highlighted option; the lower-right corner displays information about the computer. System setup key functions are listed across the bottom of the screen. Commonly Used Options Certain options require that you reboot the computer for new settings to take effect. Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Order page of the system setup program. NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 163. The Boot Order page displays a general list of the bootable devices that may be installed in your computer, including but not limited to the following: 162 • Diskette Drive • Internal HDD Appendix • USB Storage Device • CD/DVD/CD-RW drive • Modular bay HDD NOTE: Only devices that are preceded by a number are bootable. During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system. To control the boot devices, select (highlight) a device by pressing the downarrow or up-arrow key, and then enable or disable the device or change its order in the list. • To enable or disable a device, highlight the item and press the space bar. Enabled items are preceded by a number; disabled items are not preceded by a number. • To reorder a device in the list, highlight the device and press to move the device up the list or to move a device down the list. Boot sequence changes take effect as soon as you save the changes and exit the system setup program. Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program (you can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive). 1 Shut down the computer through the Start menu. 2 Connect the computer to an electrical outlet. 3 Turn on the computer. When the DELL logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop, then shut down your computer and try again. 4 When the boot device list appears, highlight the device from which you want to boot and press . The computer boots to the selected device. The next time you reboot the computer, the previous boot order is restored. Appendix 163 Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Computer, Keyboard, and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances. • Use a can of compressed air to remove dust from between the keys on the keyboard and to remove any dirt or lint from the display. NOTICE: To help prevent damage to the computer or display, do not spray cleaning solution directly onto the display. Only use products specifically designed for cleaning displays, and follow the instructions that are included with the product. • Moisten a soft, lint-free cloth with either water or a display cleaner. Do not use alcohol or an ammonia-based cleaner. Wipe the display gently working from the center to the edges until it is clean and any fingerprints are removed. Do not use excessive pressure. NOTICE: To prevent damage to the antiglare coating, do not wipe the display with soap or alcohol. • Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest. • To clean your monitor screen, lightly dampen a soft, clean cloth with water. You can also use a special screen-cleaning tissue or solution suitable for the monitor’s antistatic coating. • Wipe the keyboard, computer, and monitor plastics with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent. NOTICE: Do not soak the cloth or let water drip inside your computer or keyboard. 164 Appendix Touch Pad 1 Shut down and turn off your computer (see "Turning Off Your Computer" on page 123). 2 Disconnect any attached devices from the computer and from their electrical outlets. 3 Remove any installed batteries (see "Battery Performance" on page 39). 4 Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest. Mouse NOTICE: Disconnect the mouse from the computer before cleaning the mouse If your screen cursor skips or moves abnormally, clean the mouse. Cleaning a Non-Optical Mouse 1 Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution. 2 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball. 3 Wipe the ball with a clean, lint-free cloth. 4 Blow carefully into the ball cage or use a can of compressed air to dislodge dust and lint. 5 If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol. 6 Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left on the rollers. 7 Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into place. Cleaning an Optical Mouse Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution. Appendix 165 Media NOTICE: Always use compressed air to clean the lens in the optical drive, and follow the instructions that come with the compressed air product. Never touch the lens in the drive. If you notice problems, such as skipping, with the playback quality of your media, try cleaning the discs. 1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To help prevent damage to the surface, do not wipe in a circular motion around the disc. 2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc. For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs. Dell Technical Support Policy (U.S. Only) Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase. Dell provides limited technical support for the computer and any "Dellinstalled" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2. 166 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract. Appendix Definition of "Dell-Installed" Software and Peripherals Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, etc). Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or ExpressCard accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, networking products, and all associated cabling are included. Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, etc). Support for all third-party software and peripherals is provided by the original manufacturer of the product. FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference. • This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does Appendix 167 cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: • Reorient the receiving antenna. • Relocate the system with respect to the receiver. • Move the system away from the receiver. • Plug the system into a different outlet so that the system and the receiver are on different branch circuits. If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. The following information is provided on the device or devices covered in this document in compliance with the FCC regulations: Product name: Dell™ XPS™ M1730 Model number: PP06XA Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 Macrovision Product Notice This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited. 168 Appendix Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet. ACPI — advanced configuration and power interface — A power management specification that enables Microsoft® Windows® operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer. AGP — accelerated graphics port — A dedicated graphics port that allows system memory to be used for video-related tasks. AGP delivers a smooth, true-color video image because of the faster interface between the video circuitry and the computer memory. AHCI — Advanced Host Controller Interface — An interface for a SATA hard drive Host Controller which allows the storage driver to enable technologies such as Native Command Queuing (NCQ) and hot plug. ALS — ambient light sensor — A feature that helps to control display brightness. antivirus software — A program designed to identify, quarantine, and/or delete viruses from your computer. ASF — alert standards format — A standard to define a mechanism for reporting hardware and software alerts to a management console. ASF is designed to be platform- and operating system-independent. battery life span — The length of time (years) during which a portable computer battery is able to be depleted and recharged. battery operating time — The length of time (minutes or hours) that a portable computer battery powers the computer. BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you Glossary 169 understand what effect these settings have on the computer, do not change them. Also referred to as system setup. bit — The smallest unit of data interpreted by your computer. Bluetooth® wireless technology — A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows for enabled devices to automatically recognize each other. boot sequence — Specifies the order of the devices from which the computer attempts to boot. bootable CD — A CD that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available. Your Drivers and Utilities media is a bootable CD. bootable disk — A disk that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available. bps — bits per second — The standard unit for measuring data transmission speed. BTU — British thermal unit — A measurement of heat output. bus — A communication pathway between the components in your computer. bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information. byte — The basic data unit used by your computer. A byte is usually equal to 8 bits. C — Celsius — A temperature measurement scale where 0° is the freezing point and 100° is the boiling point of water. cache — A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The cache enhances the efficiency of many processor operations. L1 cache — Primary cache stored inside the processor. L2 cache — Secondary cache which can either be external to the processor or incorporated into the processor architecture. carnet — An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport. CD-R — CD recordable — A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written over. CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a 170 Glossary CD-RW disc, and then erased and written over (rewritten). CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. clock speed — The speed, given in MHz, that indicates how fast computer components that are connected to the system bus operate. CMOS — A type of electronic circuit. Computers use a small amount of batterypowered CMOS memory to hold date, time, and system setup options. COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer. Also referred to as the Product Key or Product ID. Consumer IR — A port that allows you to transfer data between the computer and infrared-compatible devices without using a cable connection. Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such as display settings. controller — A chip that controls the transfer of data between the processor and memory or between the processor and devices. CRIMM — continuity rambus in-line memory module — A special module that has no memory chips and is used to fill unused RIMM slots. cursor — The marker on a display or screen that shows where the next keyboard, touch pad, or mouse action will occur. It often is a blinking solid line, an underline character, or a small arrow. DDR SDRAM — double-data-rate SDRAM — A type of SDRAM that doubles the data burst cycle, improving system performance. DDR2 SDRAM — double-data-rate 2 SDRAM — A type of DDR SDRAM that uses a 4-bit prefetch and other architectural changes to boost memory speed to over 400 MHz. device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer. device driver — See driver. Glossary 171 DIMM — dual in-line memory module — A circuit board with memory chips that connects to a memory module on the system board. DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors. disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the data unit size or stripe width. DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the processor. DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed desktop, network, enterprise, and Internet environments. domain — A group of computers, programs, and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users. A user logs on to the domain to gain access to the resources. DRAM — dynamic random-access memory — Memory that stores information in integrated circuits containing capacitors. driver — Software that allows the operating system to control a device such as a printer. Many devices do not work properly if the correct driver is not installed in the computer. DSL — Digital Subscriber Line — A technology that provides a constant, high-speed Internet connection through an analog telephone line. dual-core — An Intel® technology in which two physical computational units exist inside a single processor package, thereby increasing computing efficiency and multitasking ability. dual display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as extended display mode. DVD-R — DVD recordable — A recordable version of a DVD. Data can be recorded only once onto a DVD-R. Once recorded, the data cannot be erased or written over. DVD+RW — DVD rewritable — A rewritable version of a DVD. Data can be written to a DVD+RW disc, and then erased and written over (rewritten). (DVD+RW technology is different from DVD-RW technology.) DVD+RW drive — drive that can read DVDs and most CD media and write to DVD+RW (rewritable DVDs) discs. DVI — digital video interface — A standard for digital transmission between a computer and a digital video display. 172 Glossary E ECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory. ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves performance. EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and CD drives. EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation. ENERGY STAR® — Environmental Protection Agency requirements that decrease the overall consumption of electricity. EPP — enhanced parallel port — A parallel connector design that provides bidirectional data transmission. ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and communications equipment. expansion card — A circuit board that installs in an expansion slot on the system board in some computers, expanding the capabilities of the computer. Examples include video, modem, and sound cards. expansion slot — A connector on the system board (in some computers) where you insert an expansion card, connecting it to the system bus. ExpressCard — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of ExpressCards. ExpressCards support both the PCI Express and USB 2.0 standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries. extended display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode. extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed. Fahrenheit — A temperature measurement scale where 32° is the freezing point and 212° is the boiling point of water. Glossary 173 FBD — fully-buffered DIMM — A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer (AMB) that speeds communication between the DDR2 SDRAM chips and the system. FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation computers and other electronic equipment can emit. fingerprint reader — A strip sensor that uses your unique fingerprint to authenticate your user identity to help secure your computer. folder — A term used to describe space on a disk or drive where files are organized and grouped. Files in a folder can be viewed and ordered in various ways, such as alphabetically, by date, and by size. format — The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the existing information on it is lost. FSB — front side bus — The data path and physical interface between the processor and RAM. FTP — file transfer protocol — A standard Internet protocol used to exchange files between computers connected to the Internet. G — gravity — A measurement of weight and force. GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often rounded to 1,000,000,000 bytes. GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz. The speeds for computer processors, buses, and interfaces are often measured in GHz. graphics mode — A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors. Graphics modes can display an unlimited variety of shapes and fonts. GUI — graphical user interface — Software that interacts with the user by means of menus, windows, and icons. Most programs that operate on the Windows operating systems are GUIs. hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. 174 Glossary heat sink — A metal plate on some processors that helps dissipate heat. hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer. When you restart the computer, the memory information that was saved to the hard drive is automatically restored. HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the Internet. Hyper-Threading — Hyper-Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz). IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer, audio, and video equipment. IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive. IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A highperformance serial bus used to connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer. infrared sensor — A port that allows you to transfer data between the computer and infrared-compatible devices without using a cable connection. integrated — Usually refers to components that are physically located on the computer’s system board. Also referred to as built-in. I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices. I/O address — An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the processor to communicate with that device. IrDA — Infrared Data Association — The organization that creates international standards for infrared communications. IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the processor. Each device connection must be Glossary 175 assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously. ISP — Internet service provider — A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access websites. The ISP typically provides you with a software package, user name, and access phone numbers for a fee. Kb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits. KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as 1000 bytes. key combination — A command requiring you to press multiple keys at the same time. kHz — kilohertz — A measurement of frequency that equals 1000 Hz. LAN — local area network — A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network (WAN). LCD — liquid crystal display — The technology used by portable computer and flatpanel displays. LED — light-emitting diode — An electronic component that emits light to indicate the status of the computer. local bus — A data bus that provides a fast throughput for devices to the processor. LPT — line print terminal — The designation for a parallel connection to a printer or other parallel device. Mb — megabit — A measurement of memory chip capacity that equals 1024 Kb. Mbps — megabits per second — One million bits per second. This measurement is typically used for transmission speeds for networks and modems. MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB 176 Glossary equals 1024 KB. When used to refer to hard drive storage, the term is often rounded to 1,000,000 bytes. MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings. media bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for RAM. memory address — A specific location where data is temporarily stored in RAM. memory mapping — The process by which the computer assigns memory addresses to physical locations at start-up. Devices and software can then identify information that the processor can access. memory module — A small circuit board containing memory chips, which connects to the system board. MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for computer processors, buses, and interfaces are often measured in MHz. Mini PCI — A standard for integrated peripheral devices with an emphasis on communications such as modems and NICs. A Mini PCI card is a small external card that is functionally equivalent to a standard PCI expansion card. Mini-Card — A small card designed for integrated peripherals, such as communication NICs. The Mini-Card is functionally equivalent to a standard PCI expansion card. Mobile Broadband network — (also known as a WWAN) is a series of interconnected computers that communicate with each other through wireless cellular technology and provides Internet access in the same varied locations from which cellular telephone service is available. Your computer can maintain the Mobile Broadband network connection regardless of its physical location, as long as the computer remains in the service area of your cellular service provider. modem — A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external, PC Card, and internal. You typically use your modem to connect to the Internet and exchange email. module bay — See media bay. Glossary 177 MP — megapixel — A measure of image resolution used for digital cameras. ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms. network adapter — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with an adapter on it. A network adapter is also referred to as a NIC (network interface controller). NIC — See network adapter. notification area — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock, volume control, and print status. Also referred to as system tray. ns — nanosecond — A measure of time that equals one billionth of a second. NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is turned off or loses its external power source. NVRAM is used for maintaining computer configuration information such as date, time, and other system setup options that you can set. optical drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs. Example of optical drives include CD drives, DVD drives, CDRW drives, and CD-RW/DVD combo drives. parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to as an LPT port. partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives. Each partition can contain multiple logical drives. PC Card — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of PC Cards. PCI — peripheral component interconnect — PCI is a local bus that supports 32-and 64-bit data paths, providing a high-speed data path between the processor and devices such as video, drives, and networks. 178 Glossary PCI Express — A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it. PCI Express can transfer data at speeds from 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are capable of different speeds, they will operate at the slower speed. PCMCIA — Personal Computer Memory Card International Association — The organization that establishes standards for PC Cards. PIO — programmed input/output — A method of transferring data between two devices through the processor as part of the data path. pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down. Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play provides automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating system, and all devices are Plug and Play compliant. POST — power-on self-test — Diagnostics programs, loaded automatically by the BIOS, that perform basic tests on the major computer components, such as memory, hard drives, and video. If no problems are detected during POST, the computer continues the start-up. processor — A computer chip that interprets and executes program instructions. Sometimes the processor is referred to as the CPU (central processing unit). PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad. PXE — pre-boot execution environment — A WfM (Wired for Management) standard that allows networked computers that do not have an operating system to be configured and started remotely. RAID — redundant array of independent disks — A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. RAM — random-access memory — The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you shut down your computer. readme file — A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new product enhancements or corrections that have not yet been documented. Glossary 179 read-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if: • It resides on a physically write-protected floppy disk, CD, or DVD. • It is located on a network in a directory and the system administrator has assigned rights only to specific individuals. refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged (sometimes also referred to as its vertical frequency). The higher the refresh rate, the less video flicker can be seen by the human eye. resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The higher the resolution, the sharper the image. RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in the range of 10 kHz to 100,000 MHz. Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations, such as infrared and light. ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by the computer. ROM, unlike RAM, retains its contents after you shut down your computer. Some programs essential to the operation of your computer reside in ROM. RPM — revolutions per minute — The number of rotations that occur per minute. Hard drive speed is often measured in rpm. RTC — real time clock — Battery-powered clock on the system board that keeps the date and time after you shut down the computer. RTCRST — real-time clock reset — A jumper on the system board of some computers that can often be used for troubleshooting problems. SAS — serial attached SCSI — A faster, serial version of the SCSI interface (as opposed to the original SCSI parallel architecture). SATA — serial ATA — A faster, serial version of the ATA (IDE) interface. ScanDisk — A Microsoft utility that checks files, folders, and the hard disk’s surface for errors. ScanDisk often runs when you restart the computer after it has stopped responding. SCSI — small computer system interface — A high-speed interface used to connect devices to a computer, such as hard drives, CD drives, printers, and scanners. The SCSI can connect many devices using a single controller. Each device is accessed by an individual identification number on the SCSI controller bus. 180 Glossary SDRAM — synchronous dynamic random-access memory — A type of DRAM that is synchronized with the optimal clock speed of the processor. serial connector — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer. Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support. setup program — A program that is used to install and configure hardware and software. The setup.exe or install.exe program comes with most Windows software packages. Setup program differs from system setup. shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop and doubleclick the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you delete a shortcut, the original file is not affected. Also, you can rename a shortcut icon. SIM — Subscriber Identity Module — A SIM card contains a microchip that encrypts voice and data transmissions. SIM cards can be used in phones or portable computers. smart card — A card that is embedded with a processor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart cards. S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format, which could degrade the quality of the file. standby mode — A power management mode that shuts down all unnecessary computer operations to save energy. Strike Zone™ — Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating shock or is dropped (whether the computer is on or off). surge protectors — Prevent voltage spikes, such as those that may occur during an electrical storm, from entering the computer through the electrical outlet. Surge protectors do not protect against lightning strikes or against brownouts, which occur when the voltage drops more than 20 percent below the normal AC-line voltage level. Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms. SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768. The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of Glossary 181 video memory installed in the computer. S-video TV-out — A connector used to attach a TV or digital audio device to the computer. SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024. SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050. system board — The main circuit board in your computer. Also known as the motherboard. system setup — A utility that serves as an interface between the computer hardware and the operating system. System setup allows you to configure user-selectable options in the BIOS, such as date and time or system password. Unless you understand what effect the settings have on the computer, do not change the settings for this program. TAPI — telephony application programming interface — Enables Windows programs to operate with a wide variety of telephony devices, including voice, data, fax, and video. text editor — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to underline, change fonts, and so on). TPM — trusted platform module — A hardware-based security feature that when combined with security software enhances network and computer security by enabling features such as file and e-mail protection. travel module — A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer. UAC — user account control— Windows® Vista™ security feature that, when enabled, provides an added layer of security between user accounts and access to operating system settings. UMA — unified memory allocation — System memory dynamically allocated to video. UPS — uninterruptible power supply — A backup power source used when the 182 Glossary electrical power fails or drops to an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge suppression and may also provide voltage regulation. Small UPS systems provide battery power for a few minutes to enable you to shut down your computer. USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer or in to a multiport hub that plugs in to your computer. USB devices can be connected and disconnected while the computer is turned on, and they can also be daisy-chained together. UTP — unshielded twisted pair — Describes a type of cable used in most telephone networks and some computer networks. Pairs of unshielded wires are twisted to protect against electromagnetic interference, rather than relying on a metal sheath around each pair of wires to protect against interference. UXGA — ultra extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1600 x 1200. video controller — The circuitry on a video card or on the system board (in computers with an integrated video controller) that provides the video capabilities—in combination with the monitor—for your computer. video memory — Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of video memory installed primarily influences the number of colors that a program can display. video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-based software, such as Windows operating systems, displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors, displays in video modes that can be defined as x columns by y rows of characters. video resolution — See resolution. virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also starts. A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down and then Glossary 183 turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is infected, the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated. V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance. W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt. WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours. wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in your favorite picture and make it wallpaper. WLAN — wireless local area network. A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access. write-protected — Files or media that cannot be changed. Use write-protection when you want to protect data from being changed or destroyed. To write-protect a 3.5-inch floppy disk, slide its write-protect tab to the open position. WPAN — wireless personal area network. A computer network used for communication among computer devices (including telephones and personal digital assistants) close to one person. WWAN — wireless wide area network. A wireless high-speed data network using cellular technology and covering a much larger geographic area than WLAN. WXGA — wide-aspect extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 800." XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1024 x 768. 184 Glossary Z ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket. Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of .zip. A special kind of zipped file is a self-extracting file, which has a filename extension of .exe. You can unzip a self-extracting file by double-clicking it. Zip drive — A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as thick, and hold up to 100 MB of data. Glossary 185 186 Glossary Index Numerics boot sequence, 162 8-in-1 memory card reader, 72 brightness adjusting, 31 audio connectors description, 22 audio device connecting, 54 enabling, 68 audio. See sound carnet, 146 CD about, 50 blank, 51 CD-RW drive problems, 93 drive problems, 93 Check Disk, 94 battery charge gauge, 41 charging, 43 checking the charge, 40 performance, 39 power meter, 41 removing, 44 storing, 44 blank cards ExpressCards, 70 memory card, 73 removing, 71, 74 Bluetooth wireless technology installing, 141 cleaning touch pad, 165 coin-cell battery replacing, 138 computer crashes, 103-104 restore to previous operating state, 118 slow performance, 95, 106 specifications, 154 stops responding, 103 connecting audio device, 54 Mobile Broadband network, 80 TV, 54 contacting Dell, 152 Index 187 copying CDs general information, 50 helpful tips, 52 how to, 51 copying DVDs general information, 50 helpful tips, 52 how to, 51 Dell contacting, 152 Dell Diagnostics about, 87 starting from the Drivers and Utilities media, 88 starting from your hard drive, 87 Dell MediaDirect problems, 104 Dell support site, 16 DellConnect, 148 documentation End User License Agreement, 13 ergonomics, 13 online, 16 Product Information Guide, 13 regulatory, 13 safety, 13 warranty, 13 drivers about, 115 identifying, 115 reinstalling, 116 Drivers and Utilities media, 13 about, 116 Dell Diagnostics, 87 drives problems, 92 See hard drive DVD about, 50 blank, 51 drive problems, 93 Device Driver Rollback, 116 diagnostics Dell, 87 display adjusting brightness, 31 adjusting the size of icons, 143 adjusting the size of toolbars, 143 description, 21 resolution, 32 switching the video image, 31 188 Index End User License Agreement, 13 ergonomics information, 13 error messages, 96 ExpressCards, 69 blanks, 70-71 installing, 70 removing, 71 slot, 23 F problems, 102 removing, 137 shortcuts, 34 fan description, 23 keyboard status lights description, 21 hard drive problems, 94 replacing, 125 returning to Dell, 128 hardware Dell Diagnostics, 87 Hardware Troubleshooter, 118 hinge cover description, 136 removing, 136 icons adjusting the size, 143 IEEE 1394 connector problems, 101 Internet connection about, 25 options, 25 setting up, 26 keyboard numeric keypad, 33 keypad numeric, 33 labels Microsoft Windows, 15 Service Tag, 15 lost computer, 86 media playing, 47 media control buttons Dell MediaDirect button, 53 description, 20 media memory cards, 72 installing, 73 types, 72 memory installing, 128 removing, 129 memory card blanks, 73 memory card reader, 72 memory cards Index 189 blanks, 74 removing, 74 messages error, 96 microphone directional, 45 Mini-Card installing, 131 Mobile Broadband network connections, 80 See also wireless switch Mobile Broadband (WWAN) problems, 107 modem installing, 131 monitor. See display network Mobile Broadband (WWAN), 107 problems, 107 QuickSet, 143 operating system reinstalling Windows Vista, 118 190 Index phone numbers, 152 power line conditioners, 29 problems, 108 protection devices, 29 surge protectors, 29 UPS, 29 power button description, 21 power light conditions, 108 power management adjusting settings, 143 QuickSet, 143 printer cable, 28 connecting, 27 problems, 109 setting up, 27 USB, 28 problems blue screen, 104 CD drive, 93 CD-RW drive, 93 computer crashes, 103-104 computer does not start up, 103 computer stops responding, 103 Dell Diagnostics, 87 Dell MediaDirect, 104 drives, 92 DVD drive, 93 error messages, 96 hard drive, 94 IEEE 1394 connector, 101 keyboard, 102 lockups, 103 network, 107 power, 108 power light conditions, 108 printer, 109 program crashes repeatedly, 104 program stops responding, 104 programs and Windows compatibility, 104 restore computer to previous operating state, 118 restore operating system to previous state, 118 scanner, 110 slow computer performance, 95, 106 software, 103-105 sound and speakers, 111 speakers, 111 spyware, 95, 106 Product Information Guide, 13 QuickSet, 143 reinstalling Windows Vista, 118 resolution setting, 32 S/PDIF digital audio enabling, 68 Safely Remove Hardware icon, 101 safety instructions, 13 scanner problems, 110 screen. See display security cable slot description, 23 Service Tag, 15 software problems, 104-105 software and hardware incompatibilities, 118 sound problems, 111 volume, 111 QuickSet Help, 17 speakers problems, 111 volume, 111 specifications, 154 RAM. See memory spyware, 95, 106 regulatory information, 13 stolen computer, 86 Index 191 support contacting Dell, 152 support website, 16 S-video TV-out connector connecting a TV, 23 description, 23 System Restore, 118 system setup program commonly used options, 162 screens, 162 viewing, 162 tips, 146 troubleshooting Dell Diagnostics, 87 Hardware Troubleshooter, 118 restore computer to previous operating state, 118 turning off your computer, 123 TV connecting, 54 uninterruptible power supply. See UPS taskbar Dell Mobile Broadband Card Utility, 107 Dell Support Utility, 17 QuickSet icon, 143 Safely Remove Hardware, 101 wireless activity indicator, 80 telephone numbers, 152 toolbars adjusting the size, 143 touch pad, 35 cleaning, 165 customizing, 36 UPS, 29 video problems, 113 video controller determining configuration, 19 video controller configuration determining what controller is installed, 19 volume adjusting, 111 transferring information to a new computer, 27 traveling with the computer by air, 146 identification tag, 145 packing, 145 192 Index warranty information, 13 Windows Easy Transfer wizard, 27 Windows Vista Device Driver Rollback, 116 Program Compatibility wizard, 104 reinstalling, 118 System Restore, 118 Windows Easy Transfer wizard, 27 wireless turning activity on and off, 143 wizards Program Compatibility wizard, 104 Windows Easy Transfer, 27 WWAN See also Mobile Broadband Index 193 194 Index
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