Broadcom BRCM1051 802.11g/Draft 802.11n WLAN + BT PCI-E User Manual 2 of 3

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SETUP GUIDE
SETUP GUIDE
Regulatory model: P08T     Regulatory type: P08T001

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and
tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or
death.
This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of
Rovi Corporation. Reverse engineering and disassembly are prohibited.
__________________
Information in this document is subject to change without notice.
Contents
Setting Up Your Laptop������������������������5
Disabling Battery Charging���������������������� 27
Before Setting Up Your Computer ���������� 5
Connect the AC Adapter �������������������������� 6
Computer Base and Keyboard
Features���������������������������������������������������� 28
Press the Power Button ���������������������������� 7
Touch Pad Gestures ��������������������������������30
Set Up Microsoft Windows������������������������ 8
Multimedia Control Keys������������������������� 32
Create System Recovery Media
(Recommended) ���������������������������������������� 9
Display Features��������������������������������������� 34
Install the SIM Card (Optional)���������������� 10
Software Features������������������������������������40
Enable or Disable Wireless (Optional)���� 14
Dell DataSafe Online Backup������������������ 41
Using the Touch Screen �������������������������� 36
Connect to the Internet (Optional) �������� 17
Free Fall Sensor���������������������������������������� 41
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
User Interface Modes ������������������������������ 19
Solving Problems������������������������������� 42
Trademarks used in this text: Dell, the DELL logo, Inspiron, Solution Station, and DellConnect are trademarks of Dell Inc.; Intel
is a registered trademark and Atom is a trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, and
the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States
and/or other countries; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license;
Blu-ray Disc is a trademark of the Blu-ray Disc Association.
Set Up the Tablet Mode ��������������������������20
Beep Codes���������������������������������������������� 42
Using Your Inspiron Laptop������������� 22
Touch Screen Problems �������������������������� 43
Right View Features���������������������������������� 22
Network Problems������������������������������������44
Left View Features������������������������������������ 24
Power Problems ��������������������������������������44
© 2010 Dell Inc. All rights reserved.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names
or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Status Lights and Indicators�������������������� 26
October 2010    P/N KFPFD    Rev. A00
Memory Problems ����������������������������������46
Online Services ����������������������������������������68
Lockups and Software Problems ������������46
Automated Order-Status Service������������69
Using Support Tools ������������������������� 49
Product Information��������������������������������69
Dell Support Center ��������������������������������49
Returning Items for Repair Under
Warranty or for Credit������������������������������ 70
My Dell Downloads����������������������������������50
System Messages��������������������������������������50
Hardware Troubleshooter������������������������ 53
Dell Diagnostics �������������������������������������� 53
Before You Call ���������������������������������������� 72
Contacting Dell���������������������������������������� 74
Finding More Information and
Resources ������������������������������������������� 76
Restoring Your Operating
System ������������������������������������������������� 58
Specifications������������������������������������� 78
System Restore ���������������������������������������� 59
Appendix��������������������������������������������� 83
Dell DataSafe Local Backup��������������������60
System Recovery Media �������������������������� 63
Information for NOM, or Official
Mexican Standard (Only for Mexico)������ 83
Dell Factory Image Restore ��������������������64
Index����������������������������������������������������� 84
Getting Help��������������������������������������� 66
Technical Support and Customer
Service ������������������������������������������������������ 67
Setting Up Your Laptop
This section provides information about
setting up your Dell™ Inspiron™ laptop.
Before Setting Up Your
Computer
When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.
Restricting airflow around your laptop may
cause it to overheat. To prevent overheating
ensure that you leave at least 10.2 cm
(4 inches) at the back of the computer and
a minimum of 5.1 cm (2 inches) on all other
sides. You should never place your computer
in an enclosed space, such as a cabinet or
drawer when it is powered on.
WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate
the computer performance, or cause
a fire. The computer turns on the fan
when the computer gets hot. Fan
noise is normal and does not indicate a
problem with the fan or the computer.
CAUTION: Placing or stacking heavy
or sharp objects on the computer may
result in permanent damage to the
computer.
DellConnect �������������������������������������������� 67
INSPIRON
Contents
Setting Up Your Laptop
Setting Up Your Laptop
Connect the AC Adapter
Press the Power Button
Connect the AC adapter to the computer and then plug it into an electrical outlet or surge
protector.
WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.
Setting Up Your Laptop
Setting Up Your Laptop
Set Up Microsoft Windows
To set up Microsoft Windows for the first time, follow the instructions on the screen. These
steps are mandatory and may take some time to complete. The Windows setup screens
will take you through several procedures including accepting license agreements, setting
preferences, and setting up an Internet connection.
®
®
CAUTION: Do not interrupt the operating system’s setup process. Doing so may render
your computer unusable and you will need to reinstall the operating system.
NOTE: For optimal performance of your computer, it is recommended that you download
and install the latest BIOS and drivers for your computer available at support.dell.com.
NOTE: For more information on the operating system and features, go to
support.dell.com/MyNewDell.
Create System Recovery
Media (Recommended)
NOTE: It is recommended that you create
system recovery media as soon as you
set up Microsoft Windows.
NOTE: Your computer does not have an
internal optical drive. Use an optional
external optical drive or any external
storage device for procedures that
involve discs.
The system recovery media can be used to
restore your computer to the operating state
it was in when you purchased the computer,
while preserving data files (without the need
of the Operating System disc). You can use
the system recovery media if changes to
the hardware, software, drivers, or other
system settings have left the computer in an
undesirable operating state.
You will require the following to create the
system recovery media:
• Dell DataSafe Local Backup
• USB key with a minimum capacity of 8 GB
or DVD-R/DVD+R/Blu-ray Disc™
NOTE: Dell DataSafe Local Backup does
not support rewritable discs.
To create system recovery media:
1. Ensure that the AC adapter is connected
(see “Connect the AC Adapter” on page 6).
2. Insert the disc or USB key in the computer.
3. Click Start → All Programs→ Dell
DataSafe Local Backup.
4. Click Create Recovery Media.
5. Follow the instructions on the screen.
NOTE: For information on restoring
your operating system using the system
recovery media, see “System Recovery
Media” on page 63.
Setting Up Your Laptop
Setting Up Your Laptop
Install the SIM Card (Optional)
3. Slide the SIM card into the SIM card slot.
Installing a Subscriber Identity Module (SIM) card in your computer allows you to connect to the
Internet. To access the Internet, you must be within the network of your cellular service provider.
4. Replace the label door.
5. Turn on your computer.
To install the SIM card:
1. Turn off your computer.
2. Slide the label door off the computer base.
10
label door
SIM card slot
SIM card
11
Setting Up Your Laptop
Setting Up Your Laptop
To remove the SIM card, press the release notch and slide the SIM card out of the SIM card slot.
12
release notch
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Setting Up Your Laptop
Setting Up Your Laptop
Enable or Disable Wireless (Optional)
To enable or disable wireless:
1. Ensure that your computer is turned on.
2. Press the wireless key
on the function key row on the keyboard.
The current status of the wireless radios appears on the screen.
Wireless enabled
Wireless disabled
3. Press the wireless key
again to switch between the wireless enabled or disabled states.
NOTE: The wireless key allows you to quickly turn off wireless radios (Wi-Fi and
Bluetooth®), such as when you are asked to disable all wireless radios on an airplane flight.
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Setting Up Your Laptop
Setting Up Your Laptop
CAUTION: Blocking the wireless antennas may affect the performance of the wireless
connection.
Connect to the Internet
(Optional)
NOTE: Your laptop does not have an
integrated network connector.
Setting Up a Wired Connection
• If you are using a dial-up connection,
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your
Internet connection.
16
wireless antenna location
• If you are using a DSL or cable/satellite
modem connection, contact your ISP
or cellular telephone service for setup
instructions.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 18.
Setting Up a Wireless Connection
NOTE: To set up your wireless router,
see the documentation that shipped with
your router.
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
To set up your connection to a wireless
router:
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
on page 14).
2. Save and close any open files, and exit any
open programs.
3. Click Start
→ Control Panel.
4. In the search box, type network, and
then click Network and Sharing Center→
Connect to a network.
5. Follow the instructions on the screen to
complete the setup.
17
Setting Up Your Laptop
Setting Up Your Laptop
Setting Up Your Internet
Connection
ISPs and ISP offerings vary by country.
Contact your ISP for offerings available in
your country.
If you cannot connect to the Internet but
have successfully connected in the past, the
ISP might have a service outage. Contact
your ISP to check the service status, or try
connecting again later.
Have your ISP information ready. If you do
not have an ISP, the Connect to the Internet
wizard can help you get one.
To set up your Internet connection:
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel.
3. In the search box, type network, and
then click Network and Sharing Center→
Set up a new connection or network→
Connect to the Internet.
The Connect to the Internet window
appears.
NOTE: If you do not know which type
of connection to select, click Help me
choose or contact your ISP.
User Interface Modes
Your Inspiron laptop can be used in three different modes. Each mode has a different user
interface that changes automatically.
Standard Mode — This is the default mode. In this mode, the laptop displays the Microsoft
Windows desktop.
Tablet Mode — In this mode, the duo Stage user interface launches (see “duo Stage” on
page 36). For more information on Tablet Mode, see the Inspiron duo Tablet User’s Guide at
support.dell.com/manuals. To set up your laptop in Tablet Mode, see “Set Up the Tablet Mode”
on page 20.
Docked Mode — In this mode, the docked tablet launches the duo Station user interface.
For more information, see the Inspiron duo Audio Station User’s Guide at
support.dell.com/manuals. To set up your laptop in Docked Mode, first set the laptop to
Tablet Mode and then dock the tablet on the Inspiron duo Audio Station.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
18
19
Setting Up Your Laptop
Setting Up Your Laptop
Set Up the Tablet Mode
Your Inspiron laptop can also be set to work
in Tablet Mode.
1. Open the display.
20
2. Push the display panel from the top and
rotate it 180 degrees clockwise.
3. Close the display.
The duo Stage user interface will be
activated automatically in Tablet Mode. For
more information on Tablet Mode, see the
Inspiron duo Tablet User’s Guide at
support.dell.com/manuals.
21
INSPIRON
Using Your Inspiron Laptop
Using Your Inspiron Laptop
Power/battery status light — Indicates the power and the battery charge status.
For more information on the power/battery status light, see “Status Lights and Indicators”
on page 26.
Hard drive activity light — Turns on when the computer reads or writes data. A solid
white light indicates hard drive activity.
CAUTION: To avoid loss of data, never turn off the computer when the hard drive
activity light is on.
This section provides information about the features available on your Inspiron laptop.
Right View Features
Power button — Turns the computer on or off when pressed.
4 Right Speaker — Provides stereo quality sound.
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Using Your Inspiron Laptop
Using Your Inspiron Laptop
Left View Features
AC adapter connector — Connects to the AC adapter to power the computer and
charge the battery.
Audio-out/Headphone connector — Connects to a pair of headphones or to a
powered speaker or sound system.
3 Connector covers (2) — Covers the USB connectors and the audio-out/headphone
connector.
USB 2.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard,
printer, external drive, or MP3 player.
5 Left speaker — Provides stereo quality sound.
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Using Your Inspiron Laptop
Using Your Inspiron Laptop
Status Lights and Indicators
Disabling Battery Charging
Power/Battery Status Light
You may be required to disable the battery charging feature while on an airplane flight. To
quickly disable the battery charging feature:
AC adapter
Battery
Indicator light status
Computer state(s)
Battery charge level
1. Ensure that your computer is turned on.
solid white
on
standby/off/hibernate
0-100%
<= 98%
2. Press the battery health meter key
breathing white
standby
> 98%
off
off/hibernate
> 98%
solid white
on
>= 10%
solid amber
on/standby
< 10%
breathing white
standby
>= 10%
off
off/hibernate
0-100%
on the function key row on the keyboard.
3. In the Battery Life tab, select the Disable battery charging check box.
NOTE: Battery charging can also be disabled in the System Setup (BIOS) utility.
NOTE: The battery is charging when the computer is powered using the AC adapter.
NOTE: For information on power problems, see “Power Problems” on page 44.
26
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Using Your Inspiron Laptop
Using Your Inspiron Laptop
Computer Base and Keyboard Features
1 Function key row — The wireless enable or disable key
, brightness increase
decrease
keys, multimedia keys, and the touch pad enable or disable key
located in this row.
and
, are
For more information on the multimedia keys, see “Multimedia Control Keys” on page 32.
2 Caps Lock status light — Turns on when Caps Lock is enabled. A solid white light indicates
that Caps Lock is enabled.
3 Touch pad — Provides the functionality of a mouse to move the cursor, drag or move
selected items, and left-click by tapping the surface.
The touch pad supports the Scroll, Flick, Zoom, and Rotate features. To change the touch
pad settings, double-click the Dell Touch pad icon in the notification area of your desktop.
For more information, see “Touch Pad Gestures” on page 30.
NOTE: To enable or disable the touch pad, press the
the keyboard.
key on the function key row on
4 Touch pad buttons — Provide left-click and right-click functions like those on a mouse.
5 Power/Battery status light — Indicates the power and the battery charge status. For
more information on the power/battery status light, see “Status Lights and Indicators” on
page 26.
28
6 Hard drive activity light — Turns on when the computer reads or writes data. A solid white
light indicates hard drive activity.
CAUTION: To avoid loss of data, never turn off the computer when the hard drive
activity light is on.
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Using Your Inspiron Laptop
Using Your Inspiron Laptop
Touch Pad Gestures
Scroll
Allows you to scroll through content. The
scroll feature includes:
Auto Scroll Vertical — Allows you to scroll
up or down on the active window.
Move two fingers up or down
at a fast pace to activate
vertical auto scrolling.
Tap on the touch pad to stop
auto scrolling.
Auto Scroll Horizontal — Allows you to scroll
left or right on the active window.
Move two fingers to your
left or right at a fast pace
to activate horizontal auto
scrolling.
Tap on the touch pad to stop
auto scrolling.
30
Flick
To zoom out:
Allows you to flip content forward or
backward based on the direction of the flick.
Move three fingers quickly in
the desired direction to flip
content in the active window.
Move two fingers close
together to reduce the view
of the active window.
Rotate
Allows you to rotate the active content on the
screen. The rotate feature includes:
Zoom
Allows you to increase or decrease the
magnification of the screen content. The
zoom feature includes:
Pinch — Allows you to zoom in or zoom out
by moving two fingers apart or bringing them
closer together on the touch pad.
To zoom in:
Twist — Allows you to rotate the active
content using two fingers where one finger is
anchored and the other rotates.
Keeping the thumb in
place, move the index
finger in an arced direction
right or left to rotate the
selected item clockwise or
counterclockwise.
Move two fingers apart to
enlarge the view of the active
window.
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Using Your Inspiron Laptop
Using Your Inspiron Laptop
Multimedia Control Keys
The multimedia control keys are located on the function key row on the keyboard. To use the
multimedia controls, press the required key. You can configure the multimedia control keys on
the keyboard using the System Setup (BIOS) utility or the Windows Mobility Center.
System Setup
1. Press  during POST (Power On Self Test) to enter the System Setup (BIOS) utility.
2. In the Function Key Behavior, select Multimedia Key First or Function Key First.
Multimedia Key First — This is the default option. Press any multimedia key to perform the
associated multimedia action. For function, press  + the required function key.
Function Key First — Press any function key to perform the associated function.
For multimedia action, press  + the required multimedia key.
NOTE: The Multimedia Key First option is active only in the operating system.
Mute the sound
Play the previous track or chapter
Decrease the volume level
Play or pause
Increase the volume level
Play the next track or chapter
Windows Mobility Center
1. Press the <
> keys to launch the Windows Mobility Center.
2. In the Function Key Row, select Function Key or Multimedia Key.
32
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Using Your Inspiron Laptop
Using Your Inspiron Laptop
Display Features
1 Microphone — Provides quality sound for video chatting and voice recording.
2 Camera — Built-in camera for video capture, conferencing, and chat.
1 2 3
3 Camera indicator light — Indicates if the camera is on or off. A white light indicates that
the camera is on.
4 Display bezel — Outer frame which holds the display panel.
5 Display panel — Rotate the display panel to set your laptop to the tablet mode. For more
information, see “Set Up the Tablet Mode” on page 20.
6 Infrared sensor — Turns on when the proximity sensor is enabled.
34
7 Ambient light/Proximity sensor — Ambient light sensor detects the available environment
light and adjusts the brightness of the display backlighting. Proximity sensor detects the
presence of a user in front of the computer and turns the display on or off. The display
turns off if you are away from your computer for specified period of time and turns on
when you come closer to your laptop. Press  to turn on or turn off the proximity
sensor.
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Using Your Inspiron Laptop
Using Your Inspiron Laptop
Using the Touch Screen
The touch screen feature on your laptop
converts your computer into an interactive
display.
duo Stage
The duo Stage software installed on your
computer provides access to your favorite
media and multi-touch applications.
To launch duo Stage, click Start →
All Programs→ Dell Stage→ duo Stage.
NOTE: Some of the applications on duo
Stage can also be launched from the All
Programs menu.
You can customize duo Stage as follows:
• Rearrange an application shortcut — Select
and hold the application shortcut until
it blinks and then drag the application
shortcut to a desired location on duo
Stage.
• Personalize — Select the settings icon and
then choose the desired option.
The following are the applications available on
duo Stage:
NOTE: Some of the applications may not
be available based on the selections you
made while purchasing your computer.
• Music — Play music or browse through
your music files by album, artist, or song
title. You can also listen to radio stations
from across the globe. The optional
Napster application allows you to
download songs when connected to the
Internet.
• YouPaint — Draw and edit pictures.
• Photo — View, organize, or edit your
pictures. You can create slideshows
and collections of your pictures and
upload them to Facebook or Flickr when
connected to the Internet.
• Dell Web — Provides a preview of up to
four of your favorite web pages. Click or
tap the web page preview to open it in the
web browser.
• Video — View videos. The optional
CinemaNow application allows you to
purchase or rent movies and TV shows
when connected to the Internet.
• BOOKS — Launches E Reader which allows
you to download and read e-books in PDF
and EPUB formats.
• Web Tile — Provides a preview of up to four
of your favorite web pages. The tile allows
you to add, edit, or delete a web page
preview. Click or tap the web page preview
to open it in the web browser. You can also
create multiple Web Tiles through the Apps
Gallery.
• Shortcuts — Provides quick access to
your frequently-used programs.
• Games — Play touch-enabled games.
• Documents — Provides quick access to
the Documents folder on your computer.
• Minimize — Drag the duo Stage window to
the bottom of the screen.
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Using Your Inspiron Laptop
Using Your Inspiron Laptop
Touch Screen Gestures
NOTE: Some of these gestures may
not work outside the Dell Touch Zone
software.
Zoom
Allows you to increase or decrease the
magnification of the screen content.
Pinch — Allows you to zoom in or zoom
out by moving two fingers apart or bringing
them closer together on the screen.
To zoom in:
Move two fingers apart
to enlarge the view of the
active window.
To zoom out:
Move two fingers close
together to reduce
the view of the active
window.
38
Dwell
Scroll
Allows you to access additional information
by simulating a right-click.
Press and hold a finger on
the touch screen, to open
context-sensitive menus.
Allows you to scroll through content. The
scroll features include:
Rotate
Allows you to rotate the active content on
the screen.
Allows you to flip content forward or
backward based on the direction of the flick.
Move a finger quickly in
the desired direction to
flip through content in the
active window like pages
in a book. Flick also works
vertically when navigating
content such as images or
songs in a playlist.
Move a finger to the left or
right to activate horizontal
scrolling.
Pan — Allows you to move the focus on the
selected object when the entire object is not
visible.
Move two fingers in the
desired direction to pan
scroll the selected object.
Flick
Scroll Horizontal — Allows you to scroll left
or right on the active window.
Scroll Vertical — Allows you to scroll up or
scroll down on the active window.
Move a finger up or
down to activate vertical
scrolling.
Twist — Allows you to rotate the active
content using two fingers.
​ eeping a finger or
thumb in place, move the
other finger in an arced
direction right or left. You
can also rotate the active
content by moving both
the fingers in a circular
motion.
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Using Your Inspiron Laptop
Using Your Inspiron Laptop
Software Features
Productivity and Communication
You can use your computer to create
presentations, brochures, greeting cards,
fliers, and spreadsheets. You can also edit
and view digital photographs and images.
Check your purchase order for software
installed on your computer.
After connecting to the Internet, you can
access websites, setup an e-mail account,
and upload or download files.
Entertainment and Multimedia
NOTE: Your computer does not have an
internal optical drive. Use an optional
external optical drive or any external
storage device for procedures that
involve discs.
You can use your computer to watch videos,
play games, create your own CDs/DVDs,
listen to music and Internet radio stations.
You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to
disc, saved on portable products such as MP3
players and handheld entertainment devices,
or played and viewed directly on connected
TVs, projectors, and home theater equipment.
Dell DataSafe Online
Backup
NOTE: Dell DataSafe Online is supported
only on Windows operating systems.
NOTE: A broadband connection is
recommended for fast upload/download
speeds.
Dell DataSafe Online is an automated backup
and recovery service that helps protect
your data and other important files from
catastrophic incidents like theft, fire, or natural
disasters. You can access the service on
your computer using a password‑protected
account.
For more information, go to
DellDataSafe.com.
Free Fall Sensor
Free fall sensor protects your computer hard
drive from possible damage, by detecting a
free fall state caused by accidentally dropping
the computer. When a free fall state is
detected, the hard drive is placed in a safe
state as soon as possible to protect against
damage to the read/write head and possible
data loss. Your hard drive returns to normal
operation, when the free fall state is no longer
detected.
NOTE: The hard disk is still limited by its
own reliability specification. Typically, the
hard drive can sustain an operating shock
of 225 G and a non-operating shock of
800 G.
To schedule backups:
1. Double-click the Dell DataSafe Online
icon
in the notification area of your
desktop.
2. Follow the instructions on the screen.
40
41
INSPIRON
Solving Problems
Solving Problems
This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 49 or “Contacting Dell” on page 74.
WARNING: Only trained service
personnel should remove the computer
cover. See the Service Manual at
support.dell.com/manuals for advanced
service instructions.
Beep Codes
Your computer might emit a series of beeps
during start-up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. If this occurs, note
down the beep code and contact Dell (see
“Contacting Dell” on page 74) for assistance.
NOTE: To replace parts, see the Service
Manual at support.dell.com.
42
Touch Screen Problems
Beep
Code
Possible Problem
One
Possible system board failure —
BIOS ROM checksum failure
Two
No RAM detected
NOTE: If you installed or
replaced the memory module,
ensure that the memory
module is seated properly.
Three
Possible system board failure —
Chipset error
Four
RAM read/write failure
Five
Real Time Clock failure
Six
Video card or chip failure
Seven
Processor failure
Eight
Display failure
Some or all multi-touch features are not
working —
• Certain touch and multi-touch features
may be disabled. To enable them, doubleclick the Flicks
icon in the notification
area of your desktop. In the Pen and
Touch window, select the Touch tab and
ensure that Use your finger as an input
device and Enable multi-touch gestures
and inking options are selected.
• The multi-touch feature may not be
supported by the application.
• The touch screen is calibrated at the
factory, and does not require recalibration. If you choose to calibrate the
touch screen, click Start
→ Control
Panel→ Hardware and Sound→Tablet PC
Settings→ Calibrate...
If the touch screen starts losing its
sensitivity —
The touch screen may have foreign particles
(such as sticky notes) that are blocking the
touch sensors. To remove these particles:
a. Turn off the computer.
b. Disconnect the AC adapter cable from
the wall outlet.
CAUTION: Do not use water or a
cleaning liquid to wipe the touch screen.
c. Use a clean, lint-free cloth (you may
spray mild, non abrasive cleaner or
water on the cloth if needed, but not on
the screen) and wipe the surface and
sides of the touch screen to remove any
dirt or fingerprints.
NOTE: Improper calibration may lead to
inaccurate touch sensitivity.
43
Solving Problems
Solving Problems
Network Problems
If the wireless network connection is lost —
The wireless router is offline or wireless has
been disabled on the computer.
• Check your wireless router to ensure it is
powered on and connected to your data
source (cable modem or network hub).
• Check if wireless is enabled on the
computer (see “Enable or Disable Wireless”
on page 14).
• Re-establish your connection to the
wireless router (see “Setting Up a Wireless
Connection” on page 17).
• Interference may be blocking or
interrupting your wireless connection.
Try moving the computer closer to your
wireless router.
• Ensure that the wireless antennas are not
blocked. For more information on the
location of the wireless antennas, see
page 16.
44
If the wired network connection is lost —
The network cable is loose or damaged.
Check the network cable to ensure that it is
plugged in and not damaged.
Power Problems
If the power light is off — The computer is
either turned off, in hibernate mode, or is not
receiving power.
• Press the power button. The computer
resumes normal operation if it is off or in
hibernate mode.
• Reseat the AC adapter cable into the
power connector on the computer, into
the AC adapter, and to the electrical outlet.
• If the AC adapter cable is plugged into a
power strip, ensure that the power strip is
plugged into an electrical outlet and that
the power strip is turned on. Also bypass
power protection devices, power strips,
and power extension cables to verify that
the computer turns on properly.
• Ensure that the electrical outlet is working
by testing it with another device, such as
a lamp.
• If the display is not responding, press the
power button until the computer turns off
and then turn it back on.
• Check the AC adapter cable connections.
If the AC adapter has a light, ensure that
the light on the AC adapter is on.
• If the problem persists, contact Dell (see
“Contacting Dell”on page 74).
If the power light is solid white and the
computer is not responding — The display
may not be responding.
• Press the power button until the computer
turns off and then turn it back on.
• If the problem persists, contact Dell (see
“Contacting Dell” on page 74).
If the power light is breathing white — The
computer is in standby mode or the display
may not be responding.
If you encounter interference that hinders
reception on your computer — An unwanted
signal is creating interference by interrupting
or blocking other signals. Some possible
causes of interference are:
• Power, keyboard, and mouse extension
cables.
• Too many devices connected to a power
strip.
• Multiple power strips connected to the
same electrical outlet.
• Press a key on the keyboard, move the
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.
45
Solving Problems
Solving Problems
Memory Problems
If you receive an insufficient memory
message —
• Save and close any open files and exit any
open programs you are not using to see if
that resolves the problem.
• See the software documentation for
minimum memory requirements.
• If the problem persists, contact Dell (see
“Contacting Dell” on page 74).
If you experience other memory problems —
• Run Dell Diagnostics (see “Dell
Diagnostics” on page 53).
• If the problem persists, contact Dell (see
“Contacting Dell” on page 74).
46
Lockups and Software
Problems
If a program crashes repeatedly — Check
the software documentation. If necessary,
uninstall and then reinstall the program.
If the computer does not start up — Ensure
that the AC adapter cable is firmly connected
to the computer and to the electrical outlet.
NOTE: Software usually includes
installation instructions in its
documentation or on the CD.
If a program stops responding —
NOTE: Your computer does not have an
internal optical drive. Use an optional
external optical drive or any external
storage device for procedures that
involve discs.
End the program:
1. Press  simultaneously.
2. Click Applications.
If the computer stops responding or a solid
blue screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard, or by moving the
connected mouse or a finger on the touch
pad, press the power button for at least 8 to 10
seconds until the computer turns off and then
restart your computer.
3. Select the program that is no longer
responding.
If a program is designed for an earlier
Microsoft® Windows® operating system —
4. Click End Task.
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to an earlier version of Microsoft
Windows operating system.
47
To run the Program Compatibility Wizard:
→ Control Panel→
1. Click Start
Programs→ Run programs made for
previous versions of Windows.
–– Ensure that your computer meets
the minimum hardware requirements
needed to run the software. See
the software documentation for
information.
Using Support Tools
Dell Support Center
–– Ensure that the program is installed and
configured properly.
The Dell Support Center helps you find
the service, support, and system-specific
information you need.
• Back up your files immediately.
–– Verify that the device drivers do not
conflict with the program.
To launch the application, click the
icon in
the notification area of your desktop.
• Use a virus-scanning program to check the
hard drive or CDs.
–– If necessary, uninstall and then reinstall
the program.
• Save and close any open files or programs
and shut down your computer through the
Start
menu.
–– Write down any error message that is
displayed to help in troubleshooting
when contacting Dell.
The Dell Support Center home page displays
your computer’s model number, service tag,
express service code, and service contact
information.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
If you have other software problems —
• Check the software documentation or
contact the software manufacturer for
troubleshooting information:
–– Ensure that the program is compatible
with the operating system installed on
your computer.
48
The home page also provides links to access:
Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)
Alerts (technical support alerts
relevant to your computer)
Assistance from Dell
(Technical Support with
DellConnect™, Customer
Service, Training and Tutorials,
How-To Help with Solution
Station™, and Online Scan with
PC CheckUp)
About Your System (System
Documentation, Warranty
Information, System
Information, Upgrades &
Accessories)
For more information about Dell Support
Center and available support tools, go to
DellSupportCenter.com.
49
INSPIRON
Solving Problems
Using Support Tools
Using Support Tools
My Dell Downloads
NOTE: My Dell Downloads may not be
available in all regions.
Some of the software pre-installed on your
new Dell computer do not include a backup
CD or DVD. This software is available on
the My Dell Downloads website. From this
website you can download available software
for reinstallation or create your own backup
media.
To register and use My Dell Downloads:
1. Go to DownloadStore.dell.com/media.
2. Follow the instructions on the screen to
register and download the software.
3. Reinstall the software or create a backup
media for future use.
50
System Messages
If your computer has an issue or error, it may
display a system message that will help you
identify the cause and action needed to resolve
the issue.
NOTE: If the message that appeared
is not listed in the following examples,
see the documentation for either the
operating system or the program that was
running when the message appeared.
Alternatively, you could contact Dell
(see “Contacting Dell” on page 74)
for assistance.
Alert! Previous attempts at booting this
system have failed at checkpoint [nnnn]. For
help in resolving this problem, please note
this checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for
the same error. Contact Dell (see “Contacting
Dell” on page 74) for assistance.
CMOS checksum error — Possible system
board failure or RTC battery low. Replace the
battery (see the Service Manual at
support.dell.com/manuals) or Contact
Dell (see “Contacting Dell” on page 74) for
assistance.
Hard-disk drive failure — Possible hard-disk
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 74) for assistance.
Hard-disk drive read failure — Possible
hard-disk drive failure during HDD boot
test. Contact Dell (see “Contacting Dell” on
page 74) for assistance.
Keyboard failure — Keyboard failure or
loose cable.
To replace the keyboard, see the Service
Manual at support.dell.com/manuals.
CPU fan failure — CPU fan has failed. Replace
the CPU fan (see the Service Manual at
support.dell.com/manuals).
51
Using Support Tools
Using Support Tools
No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
• Enter the System Setup (BIOS) utility and
ensure that the boot sequence information
is correct. To enter the System Setup
(BIOS) utility, press  during POST
(Power On Self Test).
No timer tick interrupt — A chip on the
system board might be malfunctioning
or there might be a system board failure.
Contact Dell (see “Contacting Dell” on
page 74) for assistance.
USB over current error — Disconnect the
USB device. Your USB device needs more
power for it to function properly. Use an
external power source to connect the USB
device, or if your device has two USB cables,
connect both of them.
CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard drive
failure. Contact Dell (see “Contacting Dell” on
page 74) for assistance.
Hardware Troubleshooter Dell Diagnostics
If a device is either not detected during the
operating system setup or is detected but
incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
1. Click Start
→ Help and Support.
2. Type hardware troubleshooter in the
search field and press  to start the
search.
3. In the search results, select the option that
best describes the problem and follow the
remaining troubleshooting steps.
If you experience a problem with your
computer, perform the checks in “Lockups
and Software Problems” on page 46 and run
Dell Diagnostics before you contact Dell for
technical assistance.
NOTE: Dell Diagnostics works only on
Dell computers.
NOTE: The Drivers and Utilities disc may
not ship with your computer.
Ensure that the device that you want to test
displays in the system setup program and is
active. Press  during POST (Power On
Self Test) to enter the System Setup (BIOS)
utility.
Start Dell Diagnostics from your hard drive or
from the Drivers and Utilities disc.
52
53
Using Support Tools
Using Support Tools
Starting Dell Diagnostics From
Your Hard Drive
Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot
display a screen image, contact Dell
(see “Contacting Dell” on page 74) for
assistance.
1. Ensure that the computer is connected
to an electrical outlet that is known to be
working properly.
2. Turn on (or restart) your computer.
3. When the DELL™ logo appears, press 
immediately. Select Diagnostics from the
boot menu and press . This may
invoke the Pre-Boot System Assessment
(PSA) on your computer.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft®
Windows® desktop; then, shut down your
computer and try again.
54
NOTE: If you see a message stating that
no diagnostics utility partition has been
found, run Dell Diagnostics from the
Drivers and Utilities disc.
If PSA is invoked:
a. The PSA will start running tests.
b. If the PSA completes successfully,
the following message appears: “No
problems have been found with
this system so far. Do you
want to run the remaining
memory tests? This will take
about 30 minutes or more.
Do you want to continue?
(Recommended).”
c. If you are experiencing memory issues,
press , otherwise press . The
following message appears: “Booting
Dell Diagnostic Utility
Partition. Press any key to
continue.”
d. Press any key to go to the Choose An
Option window.
If PSA is not invoked:
Press any key to start Dell Diagnostics from
the diagnostic utility partition on your hard
drive and to go to the Choose An Option
window.
NOTE: The Service Tag for your
computer is displayed at the top of each
test screen. The Service Tag helps you
identify your computer when you contact
Dell.
6. When the tests complete, close the test
screen to return to the Choose An Option
window.
7. To exit Dell Diagnostics and restart the
computer, click Exit.
4. Select the test you want to run.
5. If a problem is encountered during a
test, a message with an error code and
a description of the problem appears on
your screen. Write down the error code
and problem description and contact Dell
(see “Contacting Dell” on page 74) for
assistance.
55
Using Support Tools
Using Support Tools
Starting Dell Diagnostics From the
Drivers and Utilities Disc
NOTE: The Drivers and Utilities disc may
not ship with your computer.
NOTE: Your computer does not have an
internal optical drive. Use an optional
external optical drive or any external
storage device for procedures that
involve discs.
1. Insert the Drivers and Utilities disc.
2. Shut down and restart the computer.
When the DELL™ logo appears, press 
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.
56
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according
to the devices specified in the system
setup program.
3. When the boot device list appears,
highlight CD/DVD/CD-RW and press
.
4. Select the Boot from CD-ROM option
from the menu that appears and press
.
5. Type 1 to start the CD menu and press
 to proceed.
8. If a problem is encountered during a
test, a message with an error code and
a description of the problem appears on
your screen. Write down the error code
and problem description and contact Dell
(see “Contacting Dell” on page 74) for
assistance.
NOTE: The Service Tag for your
computer is displayed at the top of each
test screen. The Service Tag helps you
identify your computer when you contact
Dell.
9. When the tests complete, close the test
screen to return to the Choose An Option
window.
6. Select Run the 32 Bit Dell Diagnostics
from the numbered list. If multiple versions
are listed, select the version appropriate for
your computer.
10. To exit Dell Diagnostics and restart the
computer, click Exit.
7. Select the test you want to run.
11. Remove the Drivers and Utilities disc.
57
INSPIRON
Restoring Your Operating System
Restoring Your Operating System
You can restore the operating system on your computer using any of the following options:
CAUTION: Using Dell Factory Image Restore or the Operating System disc to restore
your operating system permanently deletes all data files on your computer. If possible,
backup your data files before using these options.
Option
Use
System Restore
as the first solution
Dell DataSafe Local Backup
when System Restore does not resolve your problem
System recovery media
when operating system failure prevents the use of
System Restore and Dell DataSafe Local Backup
when installing the Dell factory-installed software on a
newly installed hard drive
Dell Factory Image Restore
to restore your computer to the operating state it was in
when you received your computer
Operating System disc
to reinstall only the operating system on your computer
System Restore
The Microsoft Windows operating systems
provide a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.
CAUTION: Make regular backups of
your data files. System Restore does not
monitor your data files or recover them.
®
®
Starting System Restore
1. Click Start
2. In the search box, type System Restore
and press .
NOTE: The User Account Control
window may appear. If you are an
administrator on the computer, click
Continue; otherwise, contact your
administrator to continue the desired
action.
3. Click Next and follow the instructions on
the screen.
In the event that System Restore did not
resolve the issue, you may undo the last
system restore.
NOTE: The Operating System disc may not ship with your computer.
58
59
Restoring Your Operating System
Restoring Your Operating System
Undoing the Last System Restore
NOTE: Before you undo the last system
restore, save and close all open files and
exit any open programs. Do not alter,
open, or delete any files or programs
until the system restoration is complete.
1. Click Start
2. In the search box, type System Restore
and press .
3. Click Undo my last restoration and click
Next.
Dell DataSafe Local
Backup
CAUTION: Using Dell DataSafe Local
Backup to restore your operating system
permanently removes any programs
or drivers installed after you received
your computer. Create backup media of
applications you need to install on your
computer before using Dell DataSafe
Local Backup. Use Dell DataSafe Local
Backup only if System Restore did not
resolve your operating system problem.
CAUTION: Although Dell DataSafe
Local Backup is designed to preserve
the data files on your computer, it is
recommended that you backup your
data files before using Dell DataSafe
Local Backup.
NOTE: Dell DataSafe Local Backup may
not be available in all regions.
NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 64) to restore
your operating system.
You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.
Dell DataSafe Local Backup allows you to:
• Backup and restore your computer to an
earlier operating state
• Create system recovery media (see “Create
System Recovery Media (Recommended)”
on page 9)
Dell DataSafe Local Backup Basic
To restore the Dell factory-installed software
while preserving the data files:
1. Turn off your computer.
2. Disconnect all the devices (USB drive,
printer, and so on) connected to the
computer and remove any newly added
internal hardware.
NOTE: Do not disconnect the
AC adapter.
3. Turn on your computer.
4. When the DELL™ logo appears, press 
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.
5. Select Repair Your Computer.
60
61
Restoring Your Operating System
Restoring Your Operating System
6. Select Dell DataSafe Restore and
Emergency Backup from the System
Recovery Options menu and follow the
instructions on the screen.
NOTE: The restoration process may take
an hour or more depending on the size
of the data to be restored.
NOTE: For more information, see
knowledge base article 353560 at
support.dell.com.
Upgrading to Dell DataSafe Local
Backup Professional
NOTE: Dell DataSafe Local Backup
Professional may be installed on your
computer, if you ordered it at the time of
purchase.
Dell DataSafe Local Backup Professional
provides additional features that allow you to:
• Backup and restore your computer based
on file types
• Backup files to a local storage device
• Schedule automated backups
To upgrade to Dell DataSafe Local Backup
Professional:
1. Double-click the Dell DataSafe Local
Backup icon
in the notification area of
your desktop.
2. Click Upgrade Now!
3. Follow the instructions on the screen.
System Recovery Media
CAUTION: Although the system
recovery media is designed to preserve
the data files on your computer, it is
recommended that you backup your
data files before using the system
recovery media.
NOTE: Your computer does not have an
internal optical drive. Use an optional
external optical drive or any external
storage device for procedures that
involve discs.
You can use the system recovery media,
created using Dell DataSafe Local Backup, to
return your hard drive to the operating state
it was in when you purchased the computer
while preserving the data files on your
computer.
Use the system recovery media in case of:
• Operating system failure that prevents the
use of the recovery options installed on
your computer.
• Hard drive failure that prevents data from
being recovered.
To restore the Dell factory-installed software
of your computer using the system recovery
media:
1. Insert the system recovery disc or USB key
and restart the computer.
2. When the DELL™ logo appears, press 
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.
3. Select the appropriate boot device from
the list and press .
4. Follow the instructions on the screen.
62
63
Restoring Your Operating System
Restoring Your Operating System
Dell Factory Image
Restore
CAUTION: Using Dell Factory Image
Restore to restore your operating
system permanently deletes all data
on the hard drive and removes any
programs or drivers installed after you
received your computer. If possible,
back up the data before using this
option. Use Dell Factory Image Restore
only if System Restore did not resolve
your operating system problem.
NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.
NOTE: If Dell Factory Image Restore
is not available on your computer, use
Dell DataSafe Local Backup (see “Dell
DataSafe Local Backup” on page 60) to
restore your operating system.
64
Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from the
hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Dell Factory Image Restore.
Starting Dell Factory Image
Restore
1. Turn on the computer.
2. When the DELL™ logo appears, press 
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.
3. Select Repair Your Computer.
The System Recovery Options window
appears.
4. Select a keyboard layout and click Next.
5. To access the recovery options, log on
as a local user. To access the command
prompt, type administrator in the User
name field, then click OK.
6. Click Dell Factory Image Restore.
The Dell Factory Image Restore welcome
screen appears.
8. Select the check box to confirm that you
want to continue to reformat the hard
drive and restore the system software to
the factory condition, then click Next.
The restore process begins and may
take five or more minutes to complete.
A message appears when the operating
system and factory-installed applications
have been restored to factory condition.
9. Click Finish to restart the computer.
NOTE: Depending upon your
configuration, you may need to select
Dell Factory Tools, then Dell Factory
Image Restore.
7. Click Next.
The Confirm Data Deletion screen
appears.
NOTE: If you do not want to proceed
with the Factory Image Restore, click
Cancel.
65
INSPIRON
Getting Help
Getting Help
If you experience a problem with your
computer, you can complete the following
steps to diagnose and troubleshoot the
problem:
NOTE: Call Dell Support from a
telephone near or at the computer so
that the support staff can assist you with
any necessary procedures.
1. See “Solving Problems” on page 42
for information and procedures that
pertain to the problem your computer is
experiencing.
NOTE: Dell’s Express Service Code
system may not be available in all
countries.
2. See “Dell Diagnostics” on page 53 for
procedures on how to run Dell Diagnostics.
3. Fill out the “Diagnostic Checklist” on
page 73.
4. Use Dell’s extensive suite of online
services available at Dell Support (support.
dell.com) for help with installation and
troubleshooting procedures. See “Online
Services” on page 68 for a more extensive
list of Dell Support online.
5. If the preceding steps have not resolved the
problem, see “Before You Call” on page 72.
66
When prompted by Dell’s automated
telephone system, enter your Express
Service Code to route the call directly to
the proper support personnel. If you do not
have an Express Service Code, open the Dell
Accessories folder, double-click the Express
Service Code icon, and follow the directions.
Technical Support and
Customer Service
Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff use computer-based diagnostics
to provide fast, accurate answers.
To contact Dell’s support service, see “Before
You Call” on page 72 and then see the contact
information for your region or go to
support.dell.com.
DellConnect
DellConnect™ is a simple online access
tool that allows a Dell service and support
associate to access your computer through
a broadband connection, diagnose your
problem and repair it all under your
supervision. For more information, go to
www.dell.com/DellConnect.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local
Dell representative for information on
availability.
67
Getting Help
Getting Help
Online Services
You can learn about Dell products and
services on the following websites:
• www.dell.com
• www.dell.com/ap (Asian/Pacific countries
only)
• www.dell.com/jp (Japan only)
• www.euro.dell.com (Europe only)
• www.dell.com/la (Latin American and
Caribbean countries)
• www.dell.ca (Canada only)
You can access Dell Support through the
following websites and e-mail addresses:
Dell Support Websites
• support.dell.com
• support.jp.dell.com (Japan only)
• support.euro.dell.com (Europe only)
Dell Support E-mail Addresses
• mobile_support@us.dell.com
• support@us.dell.com
• la-techsupport@dell.com (Latin America
and Caribbean countries only)
• apsupport@dell.com (Asian/Pacific
countries only)
Dell Marketing and Sales E-mail
Addresses
• apmarketing@dell.com (Asian/Pacific
countries only)
• sales_canada@dell.com (Canada only)
Anonymous File Transfer Protocol
(FTP)
Automated Order-Status
Service
To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the
automated order-status service. A recording
prompts you for the information needed to
locate and report on your order.
Product Information
If you need information about additional
products available from Dell, or if you would
like to place an order, go to the Dell website
at www.dell.com. For the telephone number
to call for your region or to speak to a sales
specialist, see “Contacting Dell” on page 74.
If you have a problem with your order, such
as missing parts, wrong parts, or incorrect
billing, contact Dell for customer assistance.
Have your invoice or packing slip handy when
you call.
For the telephone number to call for your
region, see “Contacting Dell” on page 74.
• ftp.dell.com
Log in as user: anonymous, and use your
e-mail address as your password.
• supportapj.dell.com (Asia Pacific only)
68
69
Getting Help
Getting Help
Returning Items for
Repair Under Warranty or
for Credit
1. Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
region, see “Contacting Dell” on page 74.
Prepare all items being returned, whether for
repair or credit, as follows:
2. Include a copy of the invoice and a letter
describing the reason for the return.
NOTE: Before you return the product to
Dell, ensure that you back up any data
on the hard drive(s) and on any other
storage device in the product. Remove
any and all confidential, proprietary
and personal information, as well as
removable media, such as CDs and media
cards. Dell is not responsible for any of
your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that
may be included with your return.
70
3. Include a copy of the Diagnostics Checklist
(see “Diagnostic Checklist” on page 73),
indicating the tests that you have run and any
error messages reported by Dell Diagnostics
(see “Dell Diagnostics” on page 53).
5. Pack the equipment to be returned in the
original (or equivalent) packing materials.
NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of
loss during shipment to Dell. Collect
On Delivery (C.O.D.) packages are not
accepted.
NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
4. Include any accessories that belong with
the item(s) being returned (AC adapter
cable, software, guides, and so on) if the
return is for credit.
71
Getting Help
Getting Help
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also be
asked for your Service Tag.
Locating Your Service Tag and Express Service Code
The Service Tag and Express Service Code for your computer can be found on a label at the
bottom of your computer.
Remember to fill out the following
Diagnostic Checklist. If possible, turn on your
computer before you call Dell for assistance
and call from a telephone at or near the
computer. You may be asked to type some
commands at the keyboard, relay detailed
information during operations, or try other
troubleshooting steps possible only at the
computer itself. Ensure that the computer
documentation is available.
Diagnostic Checklist
• Name:
• Date:
• Address:
• Phone number:
• Service Tag (bar code on the bottom of the
computer):
• Express Service Code:
• Return Material Authorization Number (if
provided by Dell support technician):
• Operating system and version:
• Devices:
• Expansion cards:
• Are you connected to a network? Yes /No
• Network, version, and network adapter:
• Programs and versions:
1 Service Tag and Express Service Code
72
73
Getting Help
Getting Help
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
• Error message, beep code, or diagnostic
code:
• Description of problem and
troubleshooting procedures you
performed:
Contacting Dell
For customers in the United States, call
800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephonebased support and service options. Availability
varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or
customer service issues:
1. Go to www.dell.com/ContactDell.
2. Select your country or region.
3. Select the appropriate service or support
link based on your requirement.
4. Choose the method of contacting Dell that
is convenient for you.
74
75
INSPIRON
Finding More Information and Resources
Finding More Information and Resources
If you need to:
See:
reinstall your operating system
“System Recovery Media” on page 63
run a diagnostic program for your computer
“Dell Diagnostics” on page 53
reinstall system software
“My Dell Downloads” on page 50
for more information about the Microsoft
Windows® operating system and features
®
upgrade your computer with new or
additional components like a new hard drive
reinstall or replace a worn or defective part
find your Service Tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support
76
support.dell.com
the Service Manual at
support.dell.com/manuals
NOTE: In some countries, opening and
replacing parts of your computer may
void your warranty. Check your warranty
and return policies before working inside
your computer.
the bottom of your computer
the Dell Support Center. To launch the Dell
Support Center, click the
icon in the
notification area of your desktop.
If you need to:
See:
find safety best practices information for your
computer
the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License
Agreement
find drivers and downloads; readme files
support.dell.com
access technical support and product help
check on your order status for new
purchases
find solutions and answers to common
questions
locate information for last-minute updates
about technical changes to your computer
or advanced technical-reference material for
technicians or experienced users
77
INSPIRON
Specifications
Specifications
Connectors
This section provides information that you may need when setting up, updating drivers for, and
upgrading your computer.
NOTE: Offerings may vary by region. For more information regarding the configuration of
your computer, see the About Your System section in the Dell Support Center. To launch
icon in the notification area of your desktop.
the Dell Support Center, click the
Video
Audio
one audio-out/headphone
connector
Mini-Card
one full Mini-Card slot
one half Mini-Card slot
USB
two 4-pin USB
2.0-compliant connectors
Computer Model
Memory
Dell™ Inspiron 1090
Memory module
connector
one internal SODIMM
connector
Computer Information
Memory module
capacities
2 GB
Minimum memory
2 GB
Maximum memory
2 GB
Camera
Memory type
1333 MHz SODIMM
DDR3
Camera
resolution
1.3 megapixel
Video
resolution
640 x 480 at 30 fps
(maximum)
System chipset
Processor type
Intel® NM10 Express
Intel Atom™ dual-core
N550
Communications
NOTE: For instructions on upgrading
the memory, see the Service Manual at
support.dell.com/manuals.
78
Wireless
WLAN, WWAN (optional),
WiMax/Wi-Fi bgn/gn
(optional), and WPAN
with Bluetooth® wireless
technology (optional)
Video controller
Intel NM10
Video memory
8 MB system memory
(minimum)
256 MB (maximum)
Video decoder
on-board high-definition
video decoder
Audio
Audio controller
Connexant Audio
CX20671
Speakers
2 x 1.5 Watt (peak)/1 Watt
(Average RMS)
Volume controls
software program menus
and media controls
79
Specifications
Specifications
Keyboard
Number of keys
Display
86 (U.S. and Canada);
87 (Europe and Brazil);
90 (Japan)
Touch Pad
X/Y position
resolution
(graphics table
mode)
240 cpi
Size:
80
Type
Battery
Multi-touch 10.1 inch
High Definition
Dimensions:
AC Adapter
4-cell “smart” lithium ion:
Height
12.0 mm (0.47 inches)
NOTE: Use only AC adapters specified
for use with your computer. See the
safety information that shipped with
your computer.
Width
56.0 mm (2.20 inches)
Height
125.22 mm (4.93 inches)
Length
220.4 mm (8.68 inches)
Input voltage
100-240 VAC
Width
222.73 mm (8.77 inches)
Weight
0.22 kg (0.48 lb)
255.52 mm
(10.06 inches)
Operating time
battery operating time
varies depending on
operating conditions
Input current
(maximum)
1.0 A
Diagonal
Input frequency
50-60 Hz
Output power
30 W
Output current
1.58 A (maximum)
19.0 VDC
Maximum
resolution
1366 x 768
Coin-cell battery
CR-2032
Height
37.0 mm (1.46 inches)
rectangle
Refresh rate
60 Hz
Physical
Width
67.0 mm (2.64 inches)
sensor-active area
Operating angle
0° (closed) to 135°
Height
26.2 mm (1.03 inches)
Rated output
voltage
Horizontal
viewing angle
40/40
Width
285.0 mm (11.22 inches)
Temperature range:
Vertical viewing
angle
15/30 (H/L)
Depth
194.5 mm (7.66 inches)
Operating
Weight
Pixel pitch
0.163 mm x 0.163 mm
configurable to less than
1.54 kg (3.39 lb)
0° to 40°C
(32° to 104°F)
Storage
–40° to 70°C
(–40° to 158°F)
81
INSPIRON
Specifications
Computer Environment
Computer Environment
Temperature range:
Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse; for
non-operating — measured with the hard
drive in head-parked position and a 2-ms
half-sine pulse):
Operating
0° to 35°C
(32° to 95°F)
Storage
–40° to 65°C
(–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90%
(noncondensing)
Storage
5% to 95%
(noncondensing)
Maximum vibration (using a random
vibration spectrum that simulates user
environment):
Operating
0.66 G
NonOperating
1.30 G
Appendix
Information for NOM, or Official Mexican Standard
(Only for Mexico)
The following information is provided in the device(s) described in this document in
accordance with the requirements of the Official Mexican Standard (NOM):
Operating
110 G
Importer:
NonOperating
160 G
Dell México S.A. de C.V.
Paseo de la Reforma 2620 – Flat 11°
Col. Lomas Altas
Altitude (maximum):
Operating
–15.2 to 3048 m
(–50 to 10,000 ft)
Storage
–15.2 to 10,668 m
(–50 to 35,000 ft)
Airborne
contaminant level
G2 or lower as defined
by ISA-S71.04-1985
11950 México, D.F.
Regulatory
model number
P08T
Voltage
Frequency
Electricity
consumption
Output
voltage
Output
intensity
100-240
VAC
50-60 Hz
1.0 A
19.0 VDC
1.58 A
For details, read the safety information that shipped with your computer.
For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
82
83
INSPIRON
Index
Index
airflow, allowing 5
Free Fall sensor 41
FTP login, anonymous 68
Professional 62
DellConnect 67
Dell Diagnostics 53
Dell Support Center 49
Diagnostic Checklist 73
calling Dell 72
DVDs, playing and creating 40
CDs, playing and creating 40
drivers and downloads 77
computer capabilities 40
computer, setting up 5
E-mail addresses
customer service 67
DataSafe Local Backup
Basic 61
84
gestures
Touch Pad 30
touch screen 38
hard drive activity light 23, 29
finding more information 76
flick 38
solving 46
power problems, solving 44
power strips, using 6
problems, solving 42
products
information and purchasing 69
hardware problems
diagnosing 53
for technical support 68
Contacting Dell online 74
memory problems
Dell Factory Image Restore 64
backup and recovery 41
Hardware Troubleshooter 53
help
getting assistance and support 66
Internet connection 17
resources, finding more 76
restoring factory image 64
Service Tag
locating 72
setup, before you begin 5
85
Index
shipping products
for return or repair 70
SIM card 10
User Interface Modes 19
software features 40
software problems 46
ventilation, ensuring 5
solving problems 42
specifications 78
support e-mail addresses 68
warranty returns 70
support sites
Windows
worldwide 68
System Messages 50
Program Compatibility Wizard 47
wireless network
System Recovery Media 63
connecting 14
system reinstall options 58
problems 44
System Restore 59
Tablet Mode 20
touch screen 36
86
Printed in the U.S.A.
www.dell.com | support.dell.com

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