Brother Fax 2820 2910 2920 Mfc 7220 7225N Users Manual ALL_SF_UG_US_B+

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FAX-2820, FAX-2910, FAX-2920, MFC-7220, MFC-7225N to the manual 2fb61b14-7b0e-b674-111d-0bbedefecb25

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USER’S GUIDE
FAX-2820
FAX-2910
FAX-2920
MFC-7220
MFC-7225N

Version C

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: FAX-2820, FAX-2910, FAX-2920, MFC-7220
and MFC-7225N
(Circle your model number)
Serial Number:*
Date of Purchase:
Place of Purchase:
* The serial number is on the back of the unit. Retain this
User’s Guide with your sales receipt as a permanent
record of your purchase, in the event of theft, fire or
warranty service.

Register your product on-line at
http://www.brother.com/registration
By registering your product with Brother, you will be recorded as
the original owner of the product. Your registration with Brother:
■ may serve as confirmation of the purchase date of your
product should you lose your receipt;
■ may support an insurance claim by you in the event of
product loss covered by insurance; and,
■ will help us notify you of enhancements to your product and
special offers.
The most convenient and efficient way to register your new
product is on-line at http://www.brother.com/registration

Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.

Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
■ may serve as confirmation of the purchase date of your product should you lose your receipt;
■ may support an insurance claim by you in the event of product loss covered by insurance; and,
■ will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration And Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration

Frequently asked questions (FAQs)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software, documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.

http://solutions.brother.com
Note
(FAX-2820, FAX-2920, MFC-7220 and MFC-7225 only)
■ You can check here for Brother driver updates.
■ To keep your machine performance up to date, check here for the latest firmware upgrade (for
Windows® only).

For Customer Service
In USA:

1-800-284-4329
1-901-379-1215 (fax)
1-800-284-3238 (TTY service for the hearing-impaired)

In Canada:

1-877-BROTHER
(514) 685-4898 (fax)

Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-800-284-4357.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.

Brother fax back system (USA only)
Brother has installed an easy-to-use fax back system, so you can get instant answers to common
technical questions and product information for all Brother products. This system is available 24
hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index
of fax back subjects.
In USA only:

1-800-521-2846

Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (In the USA,
you can visit us online for a complete selection of the Brother accessories and supplies that are
available for purchase.)
In USA:

1-877-552-MALL (6255)
1-800-947-1445 (fax)

http://www.brothermall.com
In Canada:

1-877-BROTHER
Description

Item

Toner Cartridge

TN-350 (Prints up to 2,500 pages)

Drum Unit

DR-350

Telephone Line Cord

LG3077001

Telephone Handset

LE5803016 (FAX-2820/FAX-2910/FAX-2920)
LE5803003 (MFC-7220/MFC-7225N)

Handset Curled Cord

LG6156001 (FAX-2820/FAX-2910/FAX-2920)
LG6156003 (MFC-7220/MFC-7225N)

IEEE-1284 Bi-directional Cable
(MFC-7220 and MFC-7225N only)

F2A046-10

Power Protector for A/C Power Telephone
Line Surges and Voltage Spikes (2 outlets)

QPD120

Power Protector for A/C Power Telephone
Line Surges and Voltage Spikes (8 outlets)

FX120

External Wireless Print/Scan Server (Option)
(MFC-7220 and MFC-7225N only)

NC-2200w

External Print Sever (Option)
(MFC-7220 and MFC-7225N only)

NC-2100p

User's Guide

LS0054001 (English for USA and Canada)
LF6772002 (French for Canada)

Quick Setup Guide

FAX-2820/FAX-2910/FAX-2920
LS0059001 (English for USA and Canada)
LF6771002 (French for Canada)
MFC-7220/MFC-7225N
LF6791001 (English for USA and Canada)
LF6791002 (French for Canada)

Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT
WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE
OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS
CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED
BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE
EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES
FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE
THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME
PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S
LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND
REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT
(INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE
LIMITED TO $50.

Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and
published, covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change
without notice.
Brother reserves the right to make changes without notice in the specifications and
materials contained herein and shall not be responsible for any damages (including
consequential) caused by reliance on the materials presented, including but not limited to
typographical and other errors relating to the publication.

iii

Brother® One Year Limited Warranty and Replacement Service
(USA only)
Who is covered:
• This limited warranty ("warranty") is given
only to the original end-use/retail purchaser
(referred to in this warranty as "Original
Purchaser") of the accompanying product,
consumables and accessories (collectively
referred to in this warranty as "this
Product").
• If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product), prior to your purchase
you are not the Original Purchaser and the
product that you purchased is not covered
by this warranty.
What is covered:
• This Product includes a Machine and
Consumable
and
Accessory
Items.
Consumable and Accessory Items include
but are not limited to print heads, toner,
drums, ink cartridges, print cartridges, refill
ribbons, thermal PLUS paper, thermal
paper, and the cordless handset battery.
• Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying Consumable and Accessory
Items will be free from defects in materials
and workmanship, when used under normal
conditions.
• This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service within the
United States (and does not include
shipping outside the United States).
• What is the length of the Warranty
Periods:
• Machines: one year from the original
purchase date.
• Accompanying Consumable and Accessory
Items: 90 days from the original purchase
date or the rated life of consumable,
whichever comes first.
What is NOT covered:
This warranty does not cover:
(1)Physical damage to this Product;
(2)Damage caused by improper installation,
improper or abnormal use, misuse, neglect
or accident (including but not limited to
transporting this Product without the
proper preparation and/or packaging);
(3)Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from
use of non Brother®-brand parts and
Consumable and Accessory Items);
iv

(4)Consumable and Accessory Items that
expired in accordance with a rated life;
and,
(5)Problems arising from other than defects
in materials or workmanship.
(6)Normal Periodic Maintenance Items, such
as Paper Feeding Kit, Fuser and Laser
Units.
This limited warranty is VOID if this Product
has been altered or modified in any way
(including but not limited to attempted
warranty repair without authorization from
Brother and/or alteration/removal of the serial
number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to either our Customer
Service Hotline at 1-800-284-4329 for Fax,
MFC and DCP and 1-800-276-7746 for
Printers, or to a Brother Authorized Service
Center within the applicable warranty
period. Supply Brother or the Brother
Authorized Service Center with a copy of your
dated bill of sale showing that this Product
was purchased within the U.S. For the name
of local Brother Authorized Service Center(s),
call 1-800-521-2846.
What Brother will ask you to do:
After contacting Brother or a Brother
Authorized Service Center, you may be
required to deliver (by hand if you prefer) or
send the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.
You are responsible for the cost of
shipping, packing product, and insurance
(if you desire). You are also responsible
for loss or damage to this Product in
shipping.
What Brother will do:
If the problem reported concerning your
Machine and/or accompanying Consumable
and Accessory Items is covered by this
warranty and if you first reported the problem
to Brother or an Authorized Service Center
within the applicable warranty period, Brother
or its Authorized Service Center will repair or
replace the Machine and/or accompanying
Consumable and Accessory Items at no
charge to you for parts or labor. The decision
as to whether to repair or replace the Machine
and/or accompanying Consumable and
Accessory Items is made by Brother in its
sole discretion.

Brother® One Year Limited Warranty and Replacement Service
(USA only)
Brother reserves the right to supply a
refurbished or remanufactured replacement
Machine and/or accompanying Consumable
and Accessory Items and use refurbished
parts provided such replacement products
conform to the manufacturer's specifications
for new product/parts. The repaired or
replacement Machine and/or accompanying
Consumable and Accessory Items will be
returned to you freight prepaid or made
available for you to pick up at a conveniently
located Authorized Service Center.
If the Machine and/or accompanying
Consumable and Accessory Items are not
covered by this warranty (either stage), you
will be charged for shipping the Machine
and/or accompanying Consumable and
Accessory Items back to you and charged for
any
service
and/or
replacement
parts/products at Brother's then current
published rates.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What happens when Brother elects to
replace your Machine:
When a replacement Machine is authorized by
Brother, and you have delivered the Machine
to an Authorized Service Center, the
Authorized Service Center will provide you
with a replacement Machine after receiving
one from Brother. If you are dealing directly
with Brother, Brother will send to you a
replacement Machine with the understanding
that you will, after receipt of the replacement
Machine, supply the required proof of
purchase information, together with the
Machine that Brother agreed to replace. You
are then expected to pack the Machine that
Brother agreed to replace in the package from
the replacement Machine and return it to
Brother using the pre-paid freight bill supplied
by Brother in accordance with the instructions
provided by Brother. Since you will be in
possession of two machines, Brother will
require that you provide a valid major credit
card number. Brother will issue a hold against
the credit card account number that you
provide until Brother receives your original
Product and determines that your original
Product is entitled to warranty coverage. Your
credit card will be charged up to the cost of a
new Product only if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the problems with your
original Product are not covered by the limited
warranty; (iii) the proper packaging
instructions are not followed and has caused

damage to the product; or (iv) the warranty
period on your original Product has expired or
has not been sufficiently validated with a copy
of the proof of purchase (bill of sale). The
replacement Machine you receive (even if
refurbished or remanufactured) will be
covered by the balance of the limited warranty
period remaining on the original Product, plus
an additional thirty (30) days. You will keep the
replacement Machine that is sent to you and
your original Machine shall become the
property of Brother. Retain your original
Accessory Items and a copy of the return
freight bill, signed by the courier.
Limitations:
Brother is not responsible for damage to or
loss of any equipment, media, programs or
data related to the use of this Product. Except
for that repair or replacement as described
above, Brother shall not be liable for any
direct, indirect, incidental or consequential
damages or specific relief. Because some
states do not allow the exclusion or limitation
of consequential or incidental damages, the
above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF
ALL OTHER WARRANTIES, WRITTEN OR
ORAL, WHETHER EXPRESSED BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY AND
ALL WARRANTIES OTHER THAN THIS
ONE, WHETHER EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
• This Limited Warranty is the only warranty
that Brother is giving for this Product. It is the
final expression and the exclusive and only
statement of Brother's obligations to you. It
replaces all other agreements and
understandings that you may have with
Brother or its representatives.
• This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
• This Limited Warranty (and Brother's
obligation to you) may not be changed in
any way unless you and Brother sign the
same piece of paper in which we (1) refer to
this Product and your bill of sale date, (2)
describe the change to this warranty and (3)
agree to make that change.
Important: We recommend that you keep all
original packing materials, in the event that
you ship this Product.

BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE
LIMITED WARRANTY
(Canada only)
Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts,
Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service
Centers, will repair this MFC/Facsimile machine free of charge if defective in material or
workmanship. This Limited Warranty does not include cleaning, consumables (including,
without limitation, print cartridges, print head, toner and drum) or damage caused by accident,
neglect, misuse or improper installation or operation, any damage caused from service,
maintenance, modifications, or tampering by anyone other than a Brother Authorized Service
Representative, or from the use of supplies or consumable items that are non-Brother
products. Operation of the MFC/Facsimile machine in excess of the specifications or with the
Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter
shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the
MFC/Facsimile machine must be delivered or shipped freight prepaid by the end
user/purchaser to a “Brother” Authorized Service Center, together with your Proof of
Purchase in the form of a Sales Receipt.
For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable
models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the
Warranty. (Refer to your User’s Guide for proper packaging.)
For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print
head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your
User’s Guide for proper packaging.)
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING,
WITHOUT
LIMITATION,
ANY
IMPLIED
WARRANTIES
OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE
EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Brother, its Authorized
Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty
or modify this warranty. This warranty states Brother’s entire liability and your exclusive
remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of this
MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential,
exemplary, or punitive damages, including lost profits, arising from the use of or inability to
use the product, even if advised by the end user/purchaser of the possibility of such damages.
Since some Provinces do not allow the above limitation of liability, such limitation may not
apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from Providence to Providence.
Warranty Service is available at Brother Authorized Service Centers throughout Canada. For
Technical Support or for the name and location of your nearest Authorized Service Center
call 1-877-BROTHER.
Internet support: support@brother.ca or browse
Brother’s Web Site: www.brother.com
Brother International Corporation (Canada) Ltd.
1 Rue Hôtel de Ville
Dollard-Des-Ormeaux, QC H9B 3H6

Safety precautions
We use the following icons throughout this User’s Guide.
Warnings tell you what to do to prevent possible personal injury.
Electrical Hazard icons alert you to a possible electrical shock.
Hot Surface icons warn you not to touch machine parts that are hot.
Cautions specify procedures you must follow or avoid to prevent possible damage
to the machine or other objects.
Improper Setup icons alerts you to devices and operations that are not compatible
with the machine.
Notes tell you how you should respond to a situation that may arise or give tips about
how the operation works with other features.

To use the machine safely
Please keep these instructions for later reference and read them before attempting any
maintenance.

Note
(For FAX-2820, FAX-2910 and MFC-7220) If there are faxes in the machine's memory, you need
to print them or save them before you turn off the power and unplug the machine. (To print the
faxes in the memory, see Printing a fax from the memory on page 4-5. To save the faxes in
memory, see Forwarding faxes to another fax machine on page 11-6.)

WARNING
There are high voltage electrodes inside the machine. Before you
clean the inside of the machine, make sure you have unplugged
the telephone line cord first and then the power cord from the AC
power outlet.

Do not handle the plug with wet hands. Doing this might cause an
electrical shock.

vii

WARNING
After you use the machine, some
internal parts are extremely HOT!
To prevent injures, be careful not to
put your fingers in the area shown in
the illustration.

The fuser unit is marked with a caution label. Please do not
remove or damage the label.

■ Use caution when installing or modifying telephone lines. Never touch telephone wires or
terminals that are not insulated unless the telephone line has been disconnected at the
walljack. Never install telephone wiring during a lightning storm. Never install a telephone wall
jack in a wet location.
■ This product must be installed near an AC power outlet that is easily accessible. In case of an
emergency, you must disconnect the power cord from the AC power outlet to shut off the
power completely.
■ To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line
cord.

Do not use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust
to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the toner
dust with a dry, lint-free cloth and dispose of it according to local regulations.
DO NOT use flammable substances near the machine. Doing this might cause a fire or electrical
shock.

CAUTION
Lightning and power surges can damage this product! We recommend that you use a quality surge protection
device on the AC power line and on the telephone line, or unplug the cords during a lightning storm.

WARNING
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to people, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or washing
machine, in a wet basement or near a swimming pool.
2. Avoid using this product during an electrical storm. There may be a remote risk of electric shock from
lightning.
3. Do not use this product to report a gas leak in the vicinity of the leak.
4. Use only the power cord supplied with this machine.
SAVE THESE INSTRUCTIONS
viii

Quick Reference Guide
Sending Faxes

Storing Speed-Dial numbers

Automatic Transmission

1
2

If it is not illuminated in green, press
(Fax).

Press Menu/Set, 2, 3, 2.
Using the dial pad, enter a three-digit
Speed-Dial location number.
Press Menu/Set.

2
3

Load your document.

Press Start.

Enter the fax number using One-Touch,
Speed-Dial, Search or the dial pad.

Enter the number (up to 20 digits).
Press Menu/Set.

Enter the name up to 15 characters (or
leave it blank).
Press Menu/Set.

Storing numbers
Storing One-Touch Dial numbers

1
2

Press Menu/Set, 2, 3, 1.
Press the One-Touch key where you
want to store the number.

Press Stop/Exit.

Dialing operations
One-Touch Dialing / Speed-Dialing

If it is not illuminated in green, press

Note
FAX-2820, FAX-2910 and FAX-2920 only:
To access One-Touch numbers 11 to 20,
hold down Shift as you press the One-Touch
key.

2
3

Enter the number (up to 20 digits).
Press Menu/Set.

(Fax).

Enter the name up to 15 characters (or
leave it blank).

Press the One-Touch key of the number
you want to call.

Note
FAX-2820, FAX-2910 and FAX-2920 only:
To dial One-Touch numbers 11 to 20, hold
down Shift as you press the One-Touch key.

Press Menu/Set.

Load your document.

—OR—

Press Stop/Exit.

Press Search/Speed Dial, press #.
Press the three-digit Speed-Dial
number.

Press Start.

Using Search

If it is not illuminated in green, press
(Fax).

Press Search/Speed Dial, and then
enter the first letter of the name you’re
looking for.
Press

▲

4
5

Load your document.

▲

2
3

to search the memory.

Press Start.

Making copies
Single copy

Press
green.

2
3

Load your document.

(Copy) to illuminate it in

Press Start.

Sorting copies using the ADF

Press
green.

2
3

Load your document.

Press Options and ▲ or ▼ to select
Stack/Sort .

(Copy) to illuminate it in

Use the dial pad to enter the number of
copies you want (up to 99).

Press Menu/Set.

Press ▲ or ▼ to select Sort.
Press Menu/Set.

Press Start.

Table of Contents
1

Introduction
Using this Guide ..................................................................................................1-1
Choosing a location .............................................................................................1-2
How to access the complete User’s Guide (MFC-7220 and MFC-7225N only) ...1-3
To view Documentation (For Windows®).......................................................1-3
How to find Scanning instructions .............................................................1-3
To view Documentation (For Macintosh®) .....................................................1-4
How to find Scanning instructions .............................................................1-4
Control panel overview ........................................................................................1-5
Load document....................................................................................................1-7
Using the automatic document feeder (ADF) ................................................1-7
About paper .........................................................................................................1-8
Recommended paper ....................................................................................1-8
Choosing acceptable paper...........................................................................1-8
Paper capacity of the paper trays..............................................................1-9
How to load paper .......................................................................................1-10
To load paper or other media in the paper tray .......................................1-10
To load paper or other media in the manual feed slot .............................1-11
About fax machines ...........................................................................................1-12
Custom features ..........................................................................................1-12
Do you have Voice Mail on the phone line? ............................................1-12
Why should there be problems?..............................................................1-12
How can you avoid possible problems? ..................................................1-12
Fax tones and handshake ...........................................................................1-13
ECM (Error Correction Mode)......................................................................1-13

Getting started
Initial setup ..........................................................................................................2-1
Setting the Date and Time.............................................................................2-1
Setting Tone and Pulse dialing mode
(For Canada only)......................................................................................2-1
Setting the Station ID.....................................................................................2-2
General Setup .....................................................................................................2-3
Setting the Mode Timer (FAX-2820, FAX-2910 and FAX-2920 only)............2-3
Setting the Mode Timer (MFC-7220 and MFC-7225N only)..........................2-3
Setting the Paper Type..................................................................................2-4
Setting the Paper Size...................................................................................2-4
Setting the Ring Volume................................................................................2-5
Setting the Beeper Volume............................................................................2-5
Setting the Speaker Volume..........................................................................2-5
Setting the Handset Volume..........................................................................2-6
Choosing the Handset Volume (For Volume Amplify) ...................................2-6
Setting Volume Amplify .................................................................................2-7
Turning on Automatic Daylight Savings Time................................................2-7
Toner Save ....................................................................................................2-7
Sleep Time ....................................................................................................2-8
Setting the LCD Contrast...............................................................................2-8
xi

Security..........................................................................................................2-9
TX Lock (FAX-2820, FAX-2910 and MFC-7220 only) ...................................2-9
Setting up the password ............................................................................2-9
Changing the TX Lock password...............................................................2-9
Turning TX Lock on .................................................................................2-10
Turning TX Lock off .................................................................................2-10
Memory Security (FAX-2920 and MFC-7225N only)...................................2-10
Setting up the password ..........................................................................2-11
Changing the Memory Security password...............................................2-11
Turning Memory Security on ...................................................................2-11
Turning Memory Security off ...................................................................2-11
Setting Lock .................................................................................................2-12
Setting up the password ..........................................................................2-12
Changing the Setting Lock password ......................................................2-13
Turning Setting Lock on...........................................................................2-13
Turning Setting Lock off...........................................................................2-13

Setup Send
How to enter Fax mode .......................................................................................3-1
How to dial ...........................................................................................................3-1
Manual dialing ...............................................................................................3-1
One-Touch Dialing.........................................................................................3-1
Speed-Dialing ................................................................................................3-2
Search ...........................................................................................................3-2
Fax Redial .....................................................................................................3-3
How to Fax...........................................................................................................3-3
Faxing from the ADF .....................................................................................3-3
Automatic transmission .................................................................................3-3
Manual transmission......................................................................................3-3
Sending a fax at the end of a conversation ...................................................3-4
Out of Memory message ...............................................................................3-4
Basic sending operations.....................................................................................3-4
Sending faxes using multiple settings ...........................................................3-4
Contrast .........................................................................................................3-5
Fax Resolution...............................................................................................3-5
Dual Access...................................................................................................3-6
Real Time Transmission ................................................................................3-6
Broadcasting..................................................................................................3-7
Checking job status .......................................................................................3-8
Canceling a fax in progress ...........................................................................3-8
Canceling a scheduled job ............................................................................3-8
Advanced sending operations .............................................................................3-9
Composing the electronic Cover Page ..........................................................3-9
Composing your own comments ...............................................................3-9
Cover page for the next fax only................................................................3-9
Send a cover page for all faxes ...............................................................3-10
Using a printed cover page......................................................................3-10
Overseas Mode ...........................................................................................3-10
Delayed Fax ................................................................................................3-11
Delayed Batch Transmission .......................................................................3-11
Setting up Polled Transmit ..........................................................................3-12

xii

Setup Receive
Basic receiving operations...................................................................................4-1
Choosing the Receive Mode ........................................................................4-1
To select or change your Receive Mode ...................................................4-2
Setting the Ring Delay ..................................................................................4-2
Setting the F/T Ring Time (Fax/Tel mode only).............................................4-3
Easy Receive.................................................................................................4-3
Printing a reduced incoming fax (Auto Reduction) ........................................4-4
Receiving a fax at the end of a conversation.................................................4-4
Advanced receiving operations............................................................................4-5
Printing a fax from the memory .....................................................................4-5
Setting the Print Density ................................................................................4-5
Polling............................................................................................................4-5
Setting up Polling Receive.........................................................................4-5
Setting up Sequential Polling Receive.......................................................4-6

Quick-Dial numbers and dialing options
Storing numbers for easy dialing .........................................................................5-1
Storing One-Touch numbers .........................................................................5-1
Storing Speed-Dial numbers .........................................................................5-2
Changing One-Touch / Speed-Dial numbers ................................................5-2
Setting up Groups for Broadcasting ..............................................................5-3
Dialing options .....................................................................................................5-4
Access codes and credit card numbers.........................................................5-4
Pause ............................................................................................................5-4
Tone or Pulse (For Canada only) ..................................................................5-4

Remote Fax Options
Setting Remote Fax Options................................................................................6-1
Setting up Fax Forwarding ............................................................................6-1
Programming your pager number..................................................................6-2
Setting Fax Storage.......................................................................................6-2
PC Fax Receive (MFC-7220 and MFC-7225N only) .....................................6-3
Turning off Remote Fax Options ...................................................................6-4
Changing Remote Fax Options .....................................................................6-4
Setting your Remote Access Code................................................................6-5
Remote Retrieval.................................................................................................6-5
Using your Remote Access Code..................................................................6-5
Remote commands .......................................................................................6-6
Retrieving fax messages ...............................................................................6-7
Changing your Fax Forwarding number ........................................................6-7

Printing reports
Fax settings and activity ......................................................................................7-1
Customizing the Transmission Verification Report ........................................7-1
Setting the Journal Period .............................................................................7-2
Printing reports ..............................................................................................7-2
How to print a report ..................................................................................7-2
xiii

Making copies
Using the machine as a copier ............................................................................8-1
Enter Copy mode...........................................................................................8-1
Making a single copy .....................................................................................8-1
Making multiple copies ..................................................................................8-2
Stop copying ..................................................................................................8-2
Using the temporary Copy key ............................................................................8-2
Using the Options key ...................................................................................8-3
Enlarging or reducing the copied image ....................................................8-4
Quality .......................................................................................................8-5
Sorting copies using the ADF ....................................................................8-5
Making N in 1 copies (Page Layout)..........................................................8-6
Changing the default copy settings......................................................................8-7
Quality ...........................................................................................................8-7
Adjusting contrast ..........................................................................................8-7
Out of Memory message .....................................................................................8-7

9
10

Software and Network Features
(MFC-7220 and MFC-7225N only)

9-1

Important information
Standard telephone and FCC Notices
These notices are in effect on models sold and used
in the United States only..........................................................................10-1
Federal Communications Commission (FCC) Declaration of Conformity
(USA only) ...............................................................................................10-2
Important .................................................................................................10-2
Important - about the interface cable.......................................................10-2
Industry Canada Compliance Statement (Canada only) .............................10-2
Disconnect device .......................................................................................10-3
LAN connection (MFC-7225N only).............................................................10-3
Laser safety .................................................................................................10-3
FDA regulations...........................................................................................10-3
Important safety instructions........................................................................10-4
Trademarks .................................................................................................10-5

Troubleshooting and routine maintenance
Troubleshooting ................................................................................................11-1
Error messages ...........................................................................................11-1
Checking if the machine has faxes in its memory ...................................11-6
Forwarding faxes to another fax machine ...............................................11-6
Transferring faxes to your PC (MFC-7220 and MFC-7225N only) ..........11-6
Document jams............................................................................................11-7
Document was not inserted or fed properly, or was too long ..................11-7
Paper jams ..................................................................................................11-7
Paper is jammed inside the machine.......................................................11-7
Paper is jammed at the back of the machine ..........................................11-9
Paper is jammed inside the drum unit and toner cartridge assembly....11-10

xiv

If you are having difficulty with your machine ............................................11-11
Improving the print quality .........................................................................11-16
Cleaning the drum unit ..............................................................................11-17
Compatibility ..............................................................................................11-20
Packing and shipping the machine ..................................................................11-20
Routine maintenance.......................................................................................11-21
Cleaning the outside of the machine .........................................................11-21
Cleaning the scanner glass .......................................................................11-22
Cleaning the laser scanner window...........................................................11-22
Cleaning the corona wire...........................................................................11-24
Replacing the toner cartridge (TN-350) .....................................................11-24
How to replace the toner cartridge ............................................................11-25
Replacing the drum unit (DR-350).............................................................11-27
Machine Information ........................................................................................11-29
Checking the Serial Numbers....................................................................11-29
Checking the Page Counters.....................................................................11-29
Checking the Drum Life .............................................................................11-29

Appendix A
Setting up telephone services............................................................................. A-1
Distinctive Ring............................................................................................. A-1
What does your telephone company’s ‘Distinctive Ring’ do?................... A-1
What does Brother’s ‘Distinctive Ring’ do?............................................... A-1
Do you have Voice Mail?.......................................................................... A-1
Before you choose the ring pattern to register ......................................... A-2
Registering the Distinctive Ring pattern ................................................... A-2
Turning off the Distinctive Ring................................................................. A-2
Caller ID........................................................................................................ A-3
Viewing Caller ID List ............................................................................... A-3
Printing Caller ID List................................................................................ A-3
Call Waiting .............................................................................................. A-4
Advanced receiving operations........................................................................... A-4
Operation from extension telephones........................................................... A-4
For Fax/Tel mode only.................................................................................. A-4
Using a cordless external handset ............................................................... A-5
Changing the remote codes ......................................................................... A-5
Connecting an external device to your machine................................................. A-5
Connecting an external telephone................................................................ A-5
Connecting an external telephone answering device (TAD) ........................ A-5
Sequence ................................................................................................. A-5
Connections ............................................................................................. A-6
Recording outgoing message (OGM) on an external TAD....................... A-7
Special line considerations ................................................................................. A-7
Roll over phone lines .................................................................................... A-7
Two-line phone system................................................................................. A-7
Converting telephone wall outlets................................................................. A-8
Installing machine, external two-line TAD and two-line telephone ............... A-8
Multi-line connections (PBX) ........................................................................ A-9
If you are installing the machine to work with a PBX................................ A-9
Custom features on your phone line............................................................. A-9

Appendix B
On-screen programming..................................................................................... B-1
Menu table.................................................................................................... B-1
Memory storage............................................................................................ B-1
Navigation keys .................................................................................................. B-2
Entering Text .............................................................................................. B-11
Inserting spaces ..................................................................................... B-11
Making corrections ................................................................................. B-11
Repeating letters .................................................................................... B-11
Special characters and symbols ............................................................ B-11

Glossary

Specifications

G-1

Product description ............................................................................................. S-1
General ............................................................................................................... S-1
Print media.......................................................................................................... S-3
Copy ................................................................................................................... S-3
Fax...................................................................................................................... S-4
Scanner (MFC-7220 and MFC-7225N only)....................................................... S-5
Printer (not available for FAX-2910) ................................................................... S-5
Interfaces (not available for FAX-2910) .............................................................. S-6
Download the optional software from the Brother Web Site
(FAX-2820 and FAX-2920 users only)............................................................. S-6
At the same time, you can download the manual for setting up and
using the PC-Fax software. ............................................................................. S-6
Computer requirements (not available for FAX-2910) ........................................ S-7
Consumable items .............................................................................................. S-8
Network (LAN) (MFC-7225N only)...................................................................... S-9

I
R

xvi

Index
Remote Retrieval Access card

I-1
R-1

Introduction

Using this Guide
Throughout this Guide you will see special symbols alerting you to important warnings, notes and
actions. Special fonts identify keys you should press, messages that appear on the LCD, and
important points or related topics.
Bold

Bold typeface identifies specific keys on the machine’s control panel.

Italics

Italicized typeface emphasizes an important point or refers you to a related topic.

Courier

Courier type face identifies the messages on the LCD of the machine.
Warnings tell you what to do to prevent possible personal injury.
Electrical Hazard icons alert you to a possible electrical shock.
Hot Surface icons warn you not to touch machine parts that are hot.
Cautions specify procedures you must follow or avoid to prevent possible
damage to the machine or other objects.
Improper Setup icons alerts you to devices and operations that are not
compatible with the machine.
Notes tell you how you should respond to a situation that may arise or give tips
about how the operation works with other features.

1-1

Introduction

Choosing a location
Place your machine on a flat, stable surface that is free of vibration and shocks, such as a desk.
Put the machine near a telephone wall jack and a standard, grounded AC power outlet. Choose
a location where the temperature remains between 50°F and 90.5°F (10°C and 32.5°C).
CAUTION
■ Avoid placing your machine in a high-traffic area.
■ Do not place the machine near heaters, air conditioners, water, chemicals, or refrigerators.
■ Do not expose the machine to direct sunlight, excessive heat, moisture, or dust.
■ Do not connect your machine to an AC power outlet controlled by wall switches or automatic
timers.
■ Disruption of power can wipe out information in the machine’s memory.
■ Do not connect your machine to an AC power outlet on the same circuit as large appliances
or other equipment that might disrupt the power supply.
■ Avoid interference sources, such as speakers or the base units of cordless phones.

1-2

Chapter 1

How to access the
complete User’s Guide
(MFC-7220 and
MFC-7225N only)
This User’s Guide does not contain all the
information about the machine such as how
to use the advanced features of the Fax,
Printer, Scanner, PC Fax and Network. When
you are ready to learn detailed information
about these operations, read the complete
User’s Guide located in the ‘Documentation’
section of the CD-ROM.

Note
Network is not available for MFC-7220.

To view Documentation
(For Windows®)
From the Start menu, select Brother, MFL
Pro Suite MFC-XXXX (where XXXX is your
model name) from the Programs Group and
then select User’s Guide.
—OR—

Turn on your PC. Insert the Brother
CD-ROM labeled Windows® into your
CD-ROM drive.

If the model name screen appears, click
your model name.

If the language screen appears, click
your language.
The CD-ROM main menu will appear.

Note
If this window does not appear, use
Windows® Explorer to run the setup.exe
program from the root directory of the Brother
CD-ROM.

4
5

Click Documentation.
Click the documentation you want to
read.
• Quick Setup Guide:
Setup and Software Installation
Instructions
• User’s Guide (2 or 3 manuals):
User’s Guide for stand-alone
operations, Software User’s Guide
and Network* User’s Guide
*MFC-7225N only
• PaperPort® User’s Guide:
Document Management Software

How to find Scanning instructions
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide:
■ How to scan using Windows® in Chapter 2

(For Windows® 98/98SE/Me/2000
Professional/XP/Windows NT®
Workstation Version 4.0)
■ Using ControlCenter2.0 in Chapter 3
(For Windows® 98/98SE/Me/2000
Professional/XP/Windows NT®
Workstation Version 4.0)
■ Network Scanning in Chapter 6
(Optional NC-2200w external wireless
print/scan server required)
PaperPort® User's Guide
■ Instructions for scanning directly from
ScanSoft® PaperPort®

1-3

Introduction

To view Documentation
(For Macintosh®)

Turn on your Macintosh®. Insert the
Brother CD-ROM labeled Macintosh®
into your CD-ROM drive. The following
window will appear.

How to find Scanning instructions
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide:
■ Scanning from a Macintosh® on page
7-13. (For Mac OS® 9.1 - 9.2/Mac OS® X
10.2.4 or greater)
■ Using ControlCenter2.0 (For Mac OS® X
10.2.4 or greater) on page 7-24
■ Network Scanning on page 7-19 (For Mac
OS® X 10.2.4 or greater)

(Optional NC-2200w external wireless
print/scan server required)
(Mac OS® X)

2
3

Double-click the Documentation icon.

Click the documentation you want to
read.

Presto!® PageManager® User's Guide
■ Instructions for scanning directly from
Presto!® PageManager®

The select Language screen appears,
double-click your language.

• Quick Setup Guide:
Setup and Software Installation
Instructions
• User's Guide (2 or 3 manuals):
User’s Guide for stand-alone
operations, Software User’s Guide
and Network* User’s Guide
*MFC-7225N only

1-4

Chapter 1

Control panel overview
FAX-2820, FAX-2910 and FAX-2920 have the same keys.

01/01 00:00

Fax

MFC-7220 and MFC-7225N have the same keys.

01/01 00:00

1-5

Fax

Introduction

One-Touch Keys
These 10 keys give you instant access to
10 (MFC-7220 and MFC-7225N) or
20 (FAX-2820, FAX-2910 and FAX-2920)
previously stored dial numbers.

Fax and telephone keys:

Start
Lets you start sending faxes or making
copies.

Stop/Exit
Stops an operation or exits from the menu.

Reports
Print the Transmission Verification Report,
Help List, Quick-Dial List, Fax Journal, User
Settings and Network Configuration*.
(*MFC-7225N only).

Mode keys:

Redial/Pause
Redials the last number you called. It also
inserts a pause in quick dial numbers.
Hook/Hold
Lets you dial telephone and fax numbers
without lifting the handset.
—OR—
Lets you place telephone calls on hold.

Fax
Lets you access Fax mode.
Scan
(MFC-7220 and MFC-7225N only)
Lets you access Scan mode.

Resolution
Sets the resolution when you send a fax.

3 Navigation keys:
Menu/Set
The same key is used for Menu and Set
operations.
Lets you access the Menu to program and
store your settings in the machine.

Copy
Lets you access Copy mode.

Liquid Crystal Display (LCD)
Displays messages on the screen to help you
set up and use your machine.

Copy key (Temporary settings):
Options
You can quickly and easily select temporary
settings for copying.

▲

Volume keys

▼ Search/Speed Dial
Lets you look up numbers that are stored in
the dialing memory. It also lets you dial
stored numbers by pressing # and a
three-digit number.

Shift
(FAX-2820, FAX-2910 and FAX-2920 only)
To access One-Touch numbers 11 to 20,
hold down Shift as you press the One-Touch
key.

Printer key:
(MFC-7220 and MFC-7225N only)

▲

When using the handset, listening to the
speaker in Fax mode or on standby, you can
press these keys to adjust the volume.

Press to scroll forward or backward to a
menu selection.
▲ or ▼
Press to scroll through the menus and
options.

Job Cancel
You can cancel a print job and clear the
printer memory.

4 Dial Pad
Use these keys to dial telephone or fax
numbers and as a keyboard for entering
information into the machine.
The # key lets you temporarily switch the
dialing mode during a telephone call from
Pulse to Tone (For Canada only).

1-6

Chapter 1

Load document

Pull out the ADF document support.

Fan the pages well. Make sure you put
the documents face down, top edge
first in the ADF until you feel them touch
the feed roller.

Adjust the paper guides to fit the width of
your documents.

You can send a fax, make copies, and scan
from the ADF (automatic document feeder).

Note
The Scan feature is not available for
FAX-2820, FAX-2910 and FAX-2920.

Using the automatic
document feeder (ADF)
FAX-2820 and MFC-7220:
The ADF can hold up to 20 pages, feeding
each one individually through the machine.
Use standard 20 lb (80 g/m2) paper and
always fan the pages before putting them in
the ADF.
FAX-2910, FAX-2920 and MFC-7225N:
The ADF can hold up to 30 pages, if you
stagger the pages and meet the following
conditions:
Temperature:

68° F - 86° F (20° - 30°C)

Humidity:

50% - 70%

Paper:

Xerox 4200 or Xerox 4024
(20 lb/Letter)
CAUTION

■ DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled,
paper-clipped, pasted or taped.
■ DO NOT use cardboard, newspaper or
fabric.
■ Make sure documents written with ink are
completely dry.
■ Documents to be faxed must be from 5.8
to 8.5 in. (147.3 to 215.9 mm) wide and
3.9 to 14 in. (100 to 356 mm) long.

1-7

CAUTION
DO NOT pull on the document while it is
feeding.

Introduction

About paper

Choosing acceptable paper

Recommended paper
To get the best print quality, we suggest using
the following paper.
Paper Type
Plain paper

Item
Xerox 4200DP 20 lb
Hammermill Laser Paper
24 lb
(Xerox Premier 80 g/m2)
(Xerox Business 80 g/m2)
(M-real DATACOPY
80 g/m2)
(IGEPA X-Press 80 g/m2)

Recycled paper

(Xerox Recycled Supreme)

Transparency

3M CG 3300

Labels

Avery laser label #5160
(Avery laser label L7163)

We recommend that you test paper
(especially special sizes and types of paper)
on the machine before purchasing large
quantities.
For optimum printing, use a recommended
type of paper, especially for plain paper and
transparencies. For more information on
paper specifications, call your nearest
authorized sales representative or the place
where you purchased your machine.
■ Use labels or transparencies that are
designed for use in laser printers.
■ If you are using special paper and the
machine has problems feeding it from the
paper tray, try again using the manual
feed slot.
■ You can use recycled paper in this
machine.

■ Use paper that is made for plain-paper
copying.
■ Use paper that is 20 to 24 lb (75 to
90 g/m2).
■ Use neutral paper. Do not use acidic or
alkaline paper.
■ Use long-grain paper.
■ Use paper with a moisture content of
approximately 5%.

1-8

Chapter 1

CAUTION
Do not use the following types of paper or envelopes; they may cause a paper jam and
damage your machine.
■ Do not use:

•
•
•
•
•
•
•
•

Inkjet paper;
Coated paper, such as vinyl coated paper;
Pre-printed or highly textured paper, or paper with an embossed letterhead;
Label sheets that have had any labels removed;
Paper that has been previously printed on;
Paper that cannot be arranged uniformly when stacked;
Paper that is made with a short grain;
Damaged, curled, wrinkled, or irregularly shaped paper.
0.08 in.
(4 mm) or
longer
0.08 in.
(4 mm) or
longer

■ Do not use:

•
•
•
•
•

Envelopes that are of a baggy construction;
Envelopes that are embossed (have raised writing on them);
Envelopes that have clasps on them;
Envelopes that are not sharply creased;
Envelopes that are pre-printed on the inside.

Paper capacity of the paper trays

Paper tray
Manual feed slot

1-9

Paper size

Paper types

No. of sheets

A4, Letter, Legal, Executive,
A5, A6, B5 and B6

Plain paper, Recycled paper

up to 250

Transparency

up to 10

Width: 2.75 - 8.5 in. (69.9 215.9 mm)
Length: 4.56 - 16 in. (116 406.4 mm)

Plain paper, Recycled paper,
Bond paper, Envelope,
Labels and Transparency

Introduction

How to load paper

Fan the stack of paper well to avoid
paper jams and mis-feeds.

To load paper or other media in the
paper tray

Pull the paper tray completely out of the
machine.

Put paper in the paper tray.
Maximum Paper Mark

While pressing the paper guide release
lever, slide the adjusters to fit the paper
size.
Check that the guides are firmly in the
slots.

Put the paper tray firmly back in the
machine and unfold the output paper
tray support flap before you use the
machine.

Note
For Legal size paper, press in the inside
latches and pull out the back of the paper
tray.
Output Paper Tray
Support Flap

1 - 10

Chapter 1

Note

When you put paper in the paper tray, please
remember the following:

When you put paper in the manual feed slot,
please remember the following:

■ Check that the paper is flat in the tray and
below the maximum paper mark, and that
the paper guides are touching the sides of
the paper stack.

■ The side to be printed on must be face up.

■ The side to be printed on must be face
down.

To load paper or other media in the
manual feed slot
You can load envelopes and special print
media one at a time into this slot. Use the
manual feed slot to print or copy on labels,
envelopes or thicker paper.

Slide the paper guides to fit the paper
size.

Using both hands put the one sheet of
paper in the manual feed slot until you
feel the front edge of the paper touch the
paper feed roller. Let go of the paper
when you feel the machine feed the
paper in a short distance.

1 - 11

■ Put the leading edge (top of the paper) in
first and push it gently into the slot.
■ Make sure that the paper is straight and in
the proper position on the manual feed
slot. If it is not, the paper may not be fed
properly, resulting in a skewed printout or
a paper jam.
■ Do not put more than one sheet or
envelope in the manual feed slot at a time
or you may cause the machine to jam.

Introduction

About fax machines

How can you avoid possible
problems?

Custom features

A very good way to avoid problems like the
one mentioned, is to get a second phone
number on your present phone line.

Do you have Voice Mail on the phone
line?
If you have Voice Mail on the phone line
where you will install your new machine,
there is a strong possibility that Voice Mail
and the machine may conflict with each other
while receiving incoming calls.

Why should there be problems?
Since both the machine and Voice Mail will
pick up the call, after the number of rings you
have set, each of them has the ability to keep
the other from receiving calls.

Many people with Voice Mail choose an
additional subscriber service “Distinctive
Ring”, which allows you to use more than one
number on your line, so both Voice Mail and
your machine can work together.
(See Distinctive Ring on page A-1.)
Another way to avoid possible problems is to
replace Voice Mail with an answering
machine. Your Brother machine is designed
to work with an answering machine or TAD
(telephone answering device).
(See Connecting an external telephone
answering device (TAD) on page A-5.)

For example, if Voice Mail is set to answer
after two rings and your machine is set to
answer after four, Voice Mail will stop your
machine from receiving faxes.
If you set Voice Mail and the Brother machine
to answer after the same number of rings,
there is no way of knowing which one will
answer first. It is important to remember that
neither Voice Mail nor the machine can pass
the call back to the other after the call has
been answered.

1 - 12

Chapter 1

Fax tones and handshake

ECM (Error Correction Mode)

When someone is sending a fax, the fax
machine sends fax calling tones (CNG
tones). These are quiet, intermittent beeps
every 4-seconds. You’ll hear them after you
dial and press Start and they will continue for
about 60 seconds after dialing. During that
time, the sending machine must begin the
“handshake” or connection with the receiving
machine.

The Error Correction Mode (ECM) is a way for
the machine to check a fax transmission
while it is in progress. If the machine detects
errors during fax transmission, it resends the
pages of the fax that had an error. ECM
transmissions are only possible between fax
machines that both have this feature. If they
do, you may send and receive fax messages
that are continuously being checked by the
machine.

Each time you use automatic procedures to
send a fax, you are sending CNG tones over
the phone line. You will soon learn to listen for
these quiet beeps each time you answer a
phone on your fax line, so you will know if you
are receiving a fax message.
The receiving fax responds with fax receiving
tones, which are loud, chirping sounds. A
receiving fax chirps for about 40 seconds
over the phone line, and the LCD shows
Receiving.
If your machine is set to the Fax Only mode,
it will answer every call automatically with fax
receiving tones. If the other person hangs up,
your machine will continue to send the
“chirps” for about 40 seconds, and the LCD
continues to show Receiving. To cancel
receiving, press Stop/Exit.
The fax ‘handshake’ is the time in which the
sending machine’s CNG tones and the
receiving machine’s “chirps” overlap. This
must be for at least 2 to 4 seconds, so both
machines can understand how each is
sending and receiving the fax. The
handshake cannot begin until the call is
answered, and the CNG tones only last for
about 60 seconds after the number is dialed.
So it is important for the receiving machine to
answer the call in as few rings as possible.

1 - 13

If this feature stops working, delete your
faxes from the memory.

Getting started

Initial setup
Setting the Date and Time
When the machine is not in use it will display
the date and time. If you set up the Station ID
the date and time displayed by your machine
will be printed on every fax you send. If there
is a power failure, you may have to reset the
date and time. No other settings will be
affected.

Press Menu/Set, 0, 2.

Setting Tone and Pulse
dialing mode
(For Canada only)

Press Menu/Set, 0, 4.
4.Tone/Pulse

Press ▲ or ▼ to select Pulse (or Tone).
Press Menu/Set.

Press Stop/Exit.

2.Date/Time

Enter the last two digits of the year.
Press Menu/Set.

Enter two digits for the month.
Press Menu/Set.
(For example, enter 09 for September,
or 10 for October.)

Enter two digits for the day.
Press Menu/Set.
(For example, enter 06 for 6th.)

Enter the time in 24-Hour format.
Press Menu/Set.
(For example, enter 15:25 for 3:25 P.M.)

Press Stop/Exit.
The LCD now shows the date and time
whenever the machine is idle in Fax
mode.
When the machine is in Sleep mode, the
LCD shows Sleep. (See Sleep Time on
page 2-8.)

2-1

Chapter 2

Setting the Station ID
You should store your name or company
name and fax number so they print on all fax
pages you send.

Press Menu/Set, 0, 3.
3.Station ID

Enter your fax number (up to 20 digits).
Press Menu/Set.

Enter your telephone number (up to 20
digits).
Press Menu/Set.
(If the telephone number and fax
number are the same, enter the same
number again.)

Note
▲

■ You cannot enter a hyphen in the number.
To enter a space press
once between
numbers.
■ The telephone number you enter is only
used for Cover Page features.
(See Composing the electronic Cover
Page on page 3-9.)

Use the dial pad to enter your name (up
to 20 characters).
(See Entering Text on page B-11).
Press Menu/Set.

Press Stop/Exit.

Note
If the Station ID has already been
programmed, the LCD will ask you to press 1
to make a change or 2 to exit without
changing.

2-2

NOTICE (For USA)
The Telephone Consumer Protection Act of
1991 makes it unlawful for any person to
use a computer or electronic device to send
any message via a telephone fax machine
unless such messages clearly contain, in a
margin at the top or bottom of each
transmitted page, or on the first page of the
transmission, the date and time it is sent
and an identification of the business or
other entity or other individual sending the
message and the telephone number of the
sending machine or such business, other
entity or individual.
To program this information into your
machine, see Setting the Date and Time on
page 2-1 and Setting the Station ID on page
2-2.

Getting started

General Setup
Setting the Mode Timer
(FAX-2820, FAX-2910 and
FAX-2920 only)
The machine has two temporary mode keys
on the control panel: Fax and Copy. You can
change the number of seconds or minutes
the machine takes after the last Copy
operation before it returns to Fax mode. If you
select Off, the machine stays in the mode
you used last.

Setting the Mode Timer
(MFC-7220 and MFC-7225N
only)
The machine has three temporary mode keys
on the control panel: Fax, Scan and Copy.
You can change the number of seconds or
minutes the machine takes after the last Scan
or Copy operation before it returns to Fax
mode. If you select Off, the machine stays in
the mode you used last.

1
1

1.Mode Timer

Press Menu/Set, 1, 1.

1.Mode Timer

Press Menu/Set, 1, 1.

Press ▲ or ▼ to select 0 Sec,
30 Secs, 1 Min, 2 Mins, 5 Mins or
Off.

Press ▲ or ▼ to select 0 Sec,
30 Secs, 1 Min, 2 Mins, 5 Mins or
Off.
Press Menu/Set.

Press Stop/Exit.

Press Menu/Set.

Press Stop/Exit.

2-3

Chapter 2

Setting the Paper Type

Setting the Paper Size

To get the best print quality, set the machine
for the type of paper you are using.

You can use eight sizes of paper for printing
copies: Letter, Legal, A4, B5, A5, B6, A6 and
Executive and three sizes for printing faxes:
Letter, Legal and A4. When you change the
size of paper you load in the paper tray, you
will need to change the paper size setting at
the same time so your machine can fit an
incoming fax or a reduced copy on the page.

Press Menu/Set, 1, 2.
2.Paper Type

Press ▲ or ▼ to select Plain, Thin,
Thick, Thicker, Transprncy
(Transparency) or Recycled (Recycled
Paper).
Press Menu/Set.

Press Stop/Exit.

Note
■ The machine ejects paper with printed
surfaces face down onto the output paper
tray in the front of the machine. When you
use transparencies or labels, remove
each sheet immediately to prevent
smudging or paper jams.
■ You can select Transprncy
(Transparency) in Step 2 only if Letter,
Legal or A4 paper size was selected as
the paper size. (Menu/Set, 1, 3). (See
Setting the Paper Size on this page.)

2-4

Note
If you selected Transprncy (Transparency)
as the paper type (Menu/Set, 1, 2) you will
only be able to select Letter, Legal or A4
size paper in Step 2.

Press Menu/Set, 1, 3.
3.Paper Size

Press ▲ or ▼ to select Letter , Legal,
A4, A5, A6, B5, B6 or Executive.
Press Menu/Set.

Press Stop/Exit.

Getting started

Setting the Ring Volume

Setting the Beeper Volume

You can turn the ring Off or you can select
the ring volume level.

You can change the beeper volume. The
default setting is Med. When the beeper is on,
the machine will beep when you press a key,
make a mistake, or after you sent or received
a fax.

Press Menu/Set, 1, 4, 1.
1.Ring

Press ▲ or ▼ to select Low, Med, High
or Off.
Press Menu/Set.

Press Menu/Set, 1, 4, 2.
2.Beeper

Press Stop/Exit.

Press ▲ or ▼ to select Low, Med, High
or Off.
Press Menu/Set.

—OR—

▲

You can adjust the ring volume when your
machine is idle (not being used).
In
mode (Fax), press
or
to
adjust the volume level. Every time you press
these keys, the machine will ring so you can
hear the active setting as the LCD shows it.
The volume changes with each key press.
The new setting will stay until you change it
again.

Press Stop/Exit.

Setting the Speaker Volume
You can adjust the machine’s one-way
speaker volume.

Press Menu/Set, 1, 4, 3.
3.Speaker

Press ▲ or ▼ to select Low, Med, High
or Off.
Press Menu/Set.

Press Stop/Exit.

—OR—
In Fax mode
, you can adjust the
speaker volume by pressing Hook/Hold, and
then selecting a speaker volume level.

▲

Press
or
to adjust the volume
level. The LCD shows the setting you are
choosing. Each key press changes the
volume to the next level. The new setting will
remain until you change it again.

2-5

Chapter 2

Setting the Handset Volume
Press Menu/Set, 1, 4, 4.
4.Handset

Press ▲ or ▼ to select High or Low.
Press Menu/Set.

Press Stop/Exit.

—OR—

▲

This default setting is appropriate if none of
the users are hearing-impaired. During a
conversation, users can press
or
on the control panel to adjust the
volume the two volume levels. When the
handset is replaced, the handset volume will
remain until you change it again.
Vol Amplify:On—Temporary

This setting is appropriate if some of the
users are hearing-impaired. During a
conversation, users can press
or
on the control panel to adjust the three
volume levels.

▲

Press
or
to adjust the volume
level. The LCD shows the setting are
choosing. The new setting will remain until
you change it again.

Vol Amplify:Off

▲

You can adjust the handset volume any time
you are talking on the telephone. There are
two handset volume levels, Low and High.
The default setting is Low.

Before you begin to use the machine, you
must decide if you need to set the handset
volume to Vol Amplify:On for a user who
is hearing-impaired. The AMPLIFY volume
level complies with FCC standard.

▲

Choosing the Handset
Volume (For Volume Amplify)

▲

Vol Amplify:On—Permanent

▲

Choose Vol Amplify:On—Permanent if
all of the users are hearing-impaired. During
conversation, users can press
or
on the control panel to adjust the three
volume levels. When the handset is replaced,
the handset volume returns to the default
setting of Volume Amplify .

▲

Note
When you press
or
on the
control panel to adjust the volume, the LCD
shows the setting you are choosing. Each key
press changes the volume to the next level.

WARNING
It is important that you do NOT choose
Permanent unless ALL the users are
hearing-impaired. Otherwise, the default
setting of Volume Amplify may damage
the hearing of some users.

2-6

Getting started

Setting Volume Amplify
Please carefully read Choosing the Handset
Volume (For Volume Amplify) on page 2-6
before you do the following steps;

Press Menu/Set, 1, 4, 5.
5.Volume Amplify

If none of the users are
hearing-impaired, press ▲ or ▼ to
select Vol Amplify:Off, and then
press Menu/Set and go to Step 4.
—OR—
If some or all of the users are
hearing-impaired, select
Vol Amplify:On, and then press
Menu/Set.

If all the users are hearing-impaired,
press to select Permanent, and then
press Menu/Set.
—OR—

Turning on Automatic
Daylight Savings Time
You can set the machine to change
automatically for Daylight Savings Time. It
will reset itself forward one hour in the Spring
and backward one hour in the Fall. Make sure
you have set the correct date and time in the
Date/Time setting.

Press Menu/Set, 1, 5.
5.Auto Daylight

Press ▲ or ▼ to select On (or Off).
Press Menu/Set.

Press Stop/Exit.

Toner Save
You can conserve toner using this feature.
When you set Toner Save to On, print
appears lighter. The default setting is Off.

If only some or all of the users are
hearing-impaired, select Temporary,
and then press Menu/Set.

Press Stop/Exit.

Press Menu/Set, 1, 6, 1.
1.Toner Save

Press ▲ or ▼ to select On (or Off).
Press Menu/Set.

Press Stop/Exit.

2-7

Chapter 2

Sleep Time

Setting the LCD Contrast

Setting the Sleep Time reduces power
consumption by turning off the fuser inside
the machine while it is idle. You can choose
how long the machine is idle (from 00 to 99
minutes) before it goes into sleep mode. The
timer is automatically reset when the machine
receives a Fax or PC data or makes a copy.
The factory setting is 05 minutes. While the
machine is in sleep mode you will see Sleep
on the LCD. If you try to print or copy in sleep
mode, there will be a short delay while the
fuser warms up to its working temperature.

You can change the contrast to help the LCD
look lighter or darker.

Press Menu/Set, 1, 6, 2.
2.Sleep Time

Use the dial pad to enter the length of
time the machine is idle before it goes
into sleep mode (00 to 99).
—OR—
To turn off sleep mode, press Start and
Options simultaneously.
Press ▲ or ▼ toselect Off.
Press Menu/Set.

Press Stop/Exit.

Note
■ If you want to turn off sleep mode, press
Start and Options simultaneously in
Step 2.
■ If the machine is in sleep mode when you
change the Sleep Time, the new setting
will take effect the next time the machine
copies, prints or is turned off and on.

2-8

Press Menu/Set, 1, 7.
7.LCD Contrast

Press ▲ or ▼ to select Light or Dark.
Press Menu/Set.

Press Stop/Exit.

Getting started

Security
You can set up your machine with multiple
levels of security using TX Lock (FAX-2820,
FAX-2910 and MFC-7220 only), Memory
Security (FAX-2920 and MFC-7225N only)
and Setting Lock.

TX Lock (FAX-2820, FAX-2910
and MFC-7220 only)
TX Lock lets you prevent unauthorized
access to the machine. You will not be able to
continue to schedule Delayed Faxes or
Polling jobs. However, any pre-scheduled
Delayed Faxes will be sent even if you turn on
TX Lock, so they won’t be lost.
While TX Lock is on, the following operations
are available:
■ Receiving faxes
■ Fax Forwarding
(if Fax Forwarding was already on)
■ Remote Retrieval
(if Fax Storage was already on)
■ Paging (if Paging was already on)
■ PC Fax Receive (MFC-7220 only)
(if PC Fax Receive was already on)
■ Receiving telephone calls

While TX Lock is on, the following operations
are NOT available:
■ Sending faxes
■ Making telephone calls
■ Copying
■ PC printing (MFC-7220 only)

Setting up the password
Note
■ If you have already set the password, you
will not need to set it again.
■ If you forget the TX Lock password,
please call Brother Customer Service.
(See Brother numbers on page i.)

Press Menu/Set, 1, 8, 1.
1.TX Lock

Enter a four-digit number for the
password.
Press Menu/Set.
If you are entering the password for the
first time, the LCD shows Verify.

Re-enter the password.
Press Menu/Set.

Press Stop/Exit.

Changing the TX Lock password

Press Menu/Set, 1, 8, 1.
1.TX Lock

Press ▲ or ▼ to select Set Password.
Press Menu/Set.

Enter the registered four-digit password.
Press Menu/Set.

■ Scanning (MFC-7220 only)

Enter a four-digit number for the new
password.
Press Menu/Set.

If the LCD shows Verify, re-enter the
new password.
Press Menu/Set.

Press Stop/Exit.

2-9

Chapter 2

Turning TX Lock on

Press Menu/Set, 1, 8, 1.
1.TX Lock

Press ▲ or ▼ to select Set TX Lock.
Press Menu/Set.

Enter the registered four-digit password.
Press Menu/Set.
The machine goes offline and the LCD
shows TX Lock Mode.

Memory Security (FAX-2920
and MFC-7225N only)
Memory Security lets you prevent
unauthorized access to the machine. You will
not be able to continue to schedule Delayed
Faxes or Polling jobs. However, any
pre-scheduled Delayed Faxes will be sent
even if you turn on Memory Security, so they
won’t be lost.
While Memory Security is on, the following
operations are available:

Turning TX Lock off

■ Receiving faxes into memory
(limited by memory capacity)

Press Menu/Set.

■ Fax Forwarding
(if Fax Forwarding was already on)

Enter the registered four-digit password.

■ Paging (if Paging was already on)

Press Menu/Set.

■ Remote Retrieval
(if Fax Storage was already on)

TX Lock is automatically turned off.

Note
If you enter the wrong Password, the LCD
shows Wrong Password and stays offline.
The machine will stay in TX Lock Mode until
the registered password is entered.

While Memory Security is on, the following
operations are NOT available:
■ Sending faxes
■ Printing received faxes
■ Receiving telephone calls
■ Making telephone calls
■ Copying
■ PC printing (MFC-7225N only)
■ Scanning (MFC-7225N only)

Note
■ To print the faxes in memory, turn off
Memory Security.
■ MFC-7220 and MFC-7225N only:
You must turn off PC Fax Receive before
you can turn on Memory Security.
(See Turning off Remote Fax Options on
page 6-4.)

2 - 10

Getting started

Setting up the password
Note

Turning Memory Security on

■ If you have already set the password, you
will not need to set it, again.
■ If you forget the Memory Security
password, please call Brother Customer
Service. (See Brother numbers on page i.)

1.Mem Security

2
3

Press Menu/Set, 1, 8, 1.

Press Menu/Set, 1, 8, 1.
1.Mem Security

Press ▲ or ▼ to select Set Password.
Press Menu/Set.

If there is a power failure, the data in the
memory will remain for up to 4 days.

Press Menu/Set.
Enter the registered four-digit password.

Press Stop/Exit.

Changing the Memory Security
password

Note

Turning Memory Security off
Re-enter the password.
Press Menu/Set.

Enter the registered four-digit password.
Press Menu/Set.
The machine goes offline and the LCD
shows Secure Mode.

Enter a four-digit number for the
password.
Press Menu/Set.
If you are entering the password for the
first time, the LCD shows Verify.

Press ▲ or ▼ to select Set Security.
Press Menu/Set.

1.Mem Security

Press Menu/Set, 1, 8, 1.

Memory Security is automatically turned
off and the LCD shows the date and
time.

Note
If you enter the wrong Password, the LCD
shows Wrong Password and stays offline.
The machine will stay in Secure Mode until
the registered password is entered.

Enter the registered four-digit password.
Press Menu/Set.

Enter a four-digit number for the new
password.
Press Menu/Set.

If the LCD shows Verify , re-enter the
new password.
Press Menu/Set.

Press Stop/Exit.

2 - 11

Chapter 2

Setting Lock
Setting Lock lets you prevent unauthorized
access to the machine settings.
While Setting Lock is On, the following
operations are NOT available without
password:
■ Date & Time
■ Station ID
■ Set Quick-Dial (One-Touch Dial,
Speed-Dial and Setup Groups)
■ Mode Timer
■ Paper Type

Setting up the password
Note
■ If you have already set the password, you
will not need to set it, again.
■ If you forget the Setting Lock password,
please call Brother Customer Service.
(See Brother numbers on page i.)

2.Setting Lock

■ Paper Size
■ Auto Daylight
■ LCD Contrast
■ Security (TX Lock or Memory Security and
Setting Lock)

2 - 12

Enter a four-digit number for the
password.
Press Menu/Set.
If you are entering the password for the
first time, the LCD shows Verify.

■ Volume
■ Ecology (Toner Save and Sleep Time)

Press Menu/Set, 1, 8, 2.

Re-enter the password.
Press Menu/Set.

Press Stop/Exit.

Getting started

Changing the Setting Lock password

Turning Setting Lock on

Press Menu/Set, 1, 8, 2.
2.Setting Lock

Press ▲ or ▼ to select Set Password.

2.Setting Lock

Press Menu/Set.

Enter the registered four-digit password.

Enter a four-digit number for the new
password.
Press Menu/Set.

If the LCD shows Verify , re-enter the
new password.
Press Menu/Set.

Press ▲ or ▼ to select On .
Press Menu/Set.

Press Menu/Set.

Press Menu/Set, 1, 8, 2.

Enter the registered four-digit password.
Press Menu/Set.

Press Stop/Exit.

Turning Setting Lock off

Press Menu/Set, 1, 8, 2.
2.Setting Lock

Press Stop/Exit.

Enter the registered four-digit password.
Press Menu/Set twice.

Press Stop/Exit.

Note
If you enter the wrong Password, the LCD
shows Wrong Password. The machine will
stay in Setting Lock mode until the registered
password is entered.

2 - 13

Setup Send

How to enter Fax mode

One-Touch Dialing

Before sending faxes or changing fax send or

Press the One-Touch key of the location you
want to call. (See Storing One-Touch
numbers on page 5-1.)

receiving settings, make sure

(Fax) is

illuminated in green. If it is not, press
(Fax) to enter Fax mode. The default setting
is Fax mode.

Note
■ FAX-2820, FAX-2910 and FAX-2920 only:
To dial One-Touch numbers11 to 20, hold
down Shift as you press the
One-Touch key.
■ Shift is not available for MFC-7220 and
MFC-7225N.
FAX-2820, FAX-2910
and FAX-2920

How to dial
You can dial in any of the following ways.

Manual dialing
Press all of the digits of the phone or fax
number.

3-1

MFC-7220 and
MFC-7225N

Setup Send

Speed-Dialing

Press Search/Speed Dial, #, and then the
three digit Speed-Dial number. (See Storing
Speed-Dial numbers on page 5-2.)

You can search for names you have stored in
the One-Touch and Speed-Dial memories.
Press Search/Speed Dial and the navigation
keys to search. (See Storing One-Touch
numbers on page 5-1 and Storing Speed-Dial
numbers on page 5-2.)

To search numerically

Three-digit number

Note
If the LCD shows Not Registered when
you enter the One-Touch or Speed-Dial
number, a number has not been stored at this
location.
To search alphabetically*

* To search alphabetically, you can use the
dial pad to enter the first letter of the name
you are looking for.

3-2

Chapter 3

Fax Redial
If you are sending a fax manually and the line
is busy, press Redial/Pause, and then press
Start to try again. If you want to make a
second call to the last number dialed, you can
save time by pressing Redial/Pause and
Start.
Redial/Pause only works if you dialed from
the control panel.
If you are sending a fax automatically and the
line is busy, the machine will automatically
redial one time after five minutes.

How to Fax
Faxing from the ADF

If it is not illuminated in green, press
(Fax).

2
3

Put the document face down in the ADF.
Dial the fax number.
Press Start. The machine starts
scanning the document.

Automatic transmission
This is the easiest way to send a fax.
Do not pick up the handset or press
Hook/Hold.
Press Start immediately after dialing. (For an
example of automatic faxing, follow the steps
in Faxing from the ADF on this page.)

Manual transmission
Manual transmission lets you hear the
dialing, ringing and fax-receiving tones while
sending a fax.

If it is not illuminated in green, press
(Fax).

2
3

Load your document.
Pick up the handset and listen for a

dial tone.

3-3

4
5

Dial the fax number you want to call.

Replace the handset.

When you hear the fax tone, press
Start.

Setup Send

Sending a fax at the end of a
conversation
At the end of a conversation you can send a
fax to the other party before you both hang
up.

Ask the other party to wait for fax tones
(beeps) and then to press the Start or
Send key before hanging up.

If it is not illuminated in green, press
(Fax).

Basic sending
operations
Sending faxes using multiple
settings
When you send a fax you can choose any
combination of these settings: cover page,
contrast, resolution, overseas mode, delayed
fax timer, polling transmission or real time
transmission.

Load your document.

If it is not illuminated in green, press
(Fax).

Press Start.

After each setting is accepted, the LCD
will ask if you want to enter more
settings:

Replace the handset.

Out of Memory message
If you get an Out of Memory message while
scanning the first page of a fax, press
Stop/Exit to cancel the fax.
If you get an Out of Memory message while
scanning a subsequent page, you will have
the option to press Start to send the pages
scanned so far, or to press Stop/Exit to
cancel the operation.

Other Settings
1.Yes 2.No

Press 1 to select more settings. The
LCD will return to the Setup Send
menu.
—OR—
Press 2 if you have finished choosing
settings and go to the next step.

Note
If you get an Out of Memory message while
faxing and you do not want to delete your
stored faxes to clear the memory, you can
send the fax in real time. (See Real Time
Transmission on page 3-6.)

3-4

Chapter 3

Contrast

Fax Resolution

If your document is very light or very dark, you
may want to change the contrast.

After you load the document, you can use the
Resolution key to change the setting
temporarily (for this fax only). In Fax mode

Use Light to send a light document.

, press Resolution and ▲ or ▼ to

Use Dark to send a dark document.

If it is not illuminated in green, press
(Fax).

2
3

select the setting you want, and then press
Menu/Set.
—OR—
You can change the default setting:

Load your document.
Press Menu/Set, 2, 2, 1.

If it is not illuminated in green, press
(Fax).

1.Contrast

Press ▲ or ▼ to select Auto, Light or
Dark.
Press Menu/Set.

Press Menu/Set, 2, 2, 2.
2.Fax Resolution

Press ▲ or ▼ to select the resolution
you want.
Press Menu/Set.

3-5

Standard

Suitable for most typed
documents.

Fine

Good for small print and
transmits a little slower
than Standard resolution.

S.Fine

Good for small print or
artwork and transmits
slower than Fine
resolution.

Photo

Use when the document
has varying shades of gray
or is a photograph. This
has the slowest
transmission time.

Setup Send

Dual Access

Real Time Transmission

You can dial a number, and begin scanning
the fax into memory—even when the
machine is sending from memory, receiving
faxes or printing PC data. The LCD shows the
new job number.

When you are sending a fax, the machine will
scan the documents into the memory before
sending. Then, as soon as the phone line is
free, the machine will start dialing and
sending.

Note
■ The number of pages you can scan into
the memory will vary depending on the
data that is printed on them.
■ If you get an Out of Memory message
while scanning the first page of a fax,
press Stop/Exit to cancel scanning. If you
get an Out of Memory message while
scanning a subsequent page, you can
press Start to send the pages scanned so
far, or press Stop/Exit to cancel the
operation.

If the memory is full, the machine will send the
document in real time (even if Real Time
TX is set to Off).
Sometimes, you may want to send an
important document immediately, without
waiting for memory transmission. You can set
Real Time TX to On for all documents or
Next Fax:On or Next Fax:Off for the
next fax only.

If it is not illuminated in green, press
(Fax).

Press Menu/Set, 2, 2, 5.
5.Real Time TX

To change the setting, press ▲ or ▼ to
select On, Next Fax:On,
Next Fax:Off or Off.
Press Menu/Set.

3-6

Chapter 3

Broadcasting
Broadcasting is when the same fax message
is automatically sent to more than one fax
number. You can include Groups,
One-Touch, Speed-Dial numbers and up to
50 manually dialed numbers in the same
broadcast.
Press Menu/Set between each of the
numbers. Use Search/Speed Dial to help
you choose the numbers easily. (To set up
Group dial numbers, see Setting up Groups
for Broadcasting on page 5-3.)
After the broadcast is finished, a Broadcast
Report will be printed to let you know the
results.

If it is not illuminated in green, press
(Fax).

2
3

Load your document.
Enter a number using One-Touch,
Speed-Dial, a Group number, Search or
manual dialing using the dial pad.
Press Menu/Set.

3-7

After you have entered all the fax
numbers, press Start.

Note
■ If you did not use up any of the numbers
for Groups, access codes or credit card
numbers, you can ‘broadcast’ faxes to as
many as 260 (MFC-7220 and
MFC-7225N) or 270 (FAX-2820,
FAX-2910 and FAX-2920) different
numbers.
■ The available memory will vary depending
on the types of jobs in the memory and the
number of locations used for
broadcasting. If you broadcast to the
maximum numbers available, you will not
be able to use Dual Access and Delayed
fax.
■ Enter the long dialing sequence numbers
as you would normally, but remember that
each One-Touch and Speed-Dial number
counts as one number, so the number of
locations you can store becomes limited.
(See Access codes and credit card
numbers on page 5-4.)
■ If the memory is full, press Stop/Exit to
stop the job or if more than one page has
been scanned, press Start to send the
portion that is in the memory.

Setup Send

Checking job status

Canceling a scheduled job

Check which jobs are still waiting in the
memory to be sent. (If there are no jobs, the
LCD shows No Jobs Waiting.)

You can cancel a fax job that is stored and
waiting in the memory.

Press Menu/Set, 2, 6.

Press Menu/Set, 2, 6.
6.Remaining Jobs
6.Remaining Jobs

2
3

If you have more than one job waiting,
press ▲ or ▼ to scroll through the list.

Any jobs that are waiting will appear on
the LCD.

Press Stop/Exit.

If you have more than one job waiting,
press ▲ or ▼ to select the job you want
to cancel.
Press Menu/Set.

Canceling a fax in progress

—OR—
If you want to cancel a fax, while the machine
is scanning, dialing or sending it, press
Stop/Exit.

If you only have one job waiting, go to
Step 3.

Press 1 to cancel.
To cancel another job go to Step 2.
—OR—
Press 2 to exit without canceling.

Press Stop/Exit.

3-8

Chapter 3

Advanced sending
operations

Composing your own comments
You can set up two comments of your own.

1
Composing the electronic
Cover Page
The Cover Page is sent to the receiving
party’s machine. Your Cover Page includes
the name stored in the One-Touch or
Speed-Dial memory. If you are dialing
manually, the name is left blank.
The Cover Page shows your Station ID and
the number of pages you’re sending. (See
Setting the Station ID on page 2-2.) If you
have Cover Page set to On for all faxes
(Menu/Set, 2, 2, 7), the number of pages is
not shown on the cover page.
You can select a comment to include on your
Cover Page.
1.Comment Off
2.Please Call
3.Urgent
4.Confidential

Instead of using one of the preset comments,
you can enter two personal messages of your
own, up to 27 characters long. Use the chart
on B-11 for help entering characters. (See
Composing your own comments on page
3-9.)
5.(User Defined)
6.(User Defined)

Most of the Setup Send settings are
temporary to allow you to make changes for
each fax you send. However, when you set
up your Cover Page and Cover Page
Comments, you are changing the default
settings so they will be available while faxing.

If it is not illuminated in green, press
(Fax).

Press Menu, 2, 2, 8.
8.Coverpage Msg

Press ▲ or ▼ to choose 5 or 6 for your
own comment.
Press Menu/Set.

Use the dial pad to enter your
customized comment.
Press Menu/Set.
(See Entering Text on page B-11.)

Cover page for the next fax only
If you have not yet set your Station ID this
feature will not work. Make sure you have
programmed the Station ID before
continuing. (See Setting the Station ID on
page 2-2.) If you only want to send a Cover
Page with a particular fax, your machine will
ask you to enter the number of pages you are
sending so it can be printed on the Cover
Page.

If it is not illuminated in green, press
(Fax).

2
3

Load your document.
Press Menu, 2, 2, 7.
7.Coverpg Setup

Press ▲ or ▼ to select Next Fax:On
(or Next Fax:Off).
Press Menu/Set.

3-9

Setup Send

Press ▲ or ▼ to select one of the
standard or your own comments.

Using a printed cover page

Press Menu/Set.

Enter two digits to show the number of
pages you are sending.

If you prefer to use a printed cover page that
you can write on, you can print the sample
page and attach it to your fax.

Press Menu/Set.

▲

(For example, press 0, 2 for 2 pages or
enter 0 0 to leave the number of pages
blank. If you make a mistake, press
to back up and re-enter the number of
pages.)

Send a cover page for all faxes
If you have not yet set your Station ID this
feature will not work. Make sure you have
programmed the Station ID before
continuing. (See Setting the Station ID on
page 2-2.)
You can set the machine to send a cover
page whenever you send a fax. The number
of pages in your fax is not included when you
use this setting.

If it is not illuminated in green, press
(Fax).

Press Menu/Set, 2, 2, 7.

(Fax).

Press ▲ or ▼ to select to select On (or
Off).

Press Menu/Set, 2, 2, 7.
7.Coverpg Setup

Press ▲ or ▼ to select Print Sample.
Press Menu/Set.

Press Start. Your machine prints a copy
of your cover page.

Overseas Mode
If you are having difficulty sending a fax
overseas due to possible interference on the
phone line, we recommend that you turn on
the Overseas Mode. After you send a fax
using this feature, the feature will turn itself
off.

If it is not illuminated in green, press
(Fax).

7.Coverpg Setup

If it is not illuminated in green, press

2
3

Load your document.
Press Menu/Set, 2, 2, 9.

Press Menu/Set.

9.Overseas Mode

If you selected On, press ▲ or ▼ to
select one of the standard or your own
comments.

Press ▲ or ▼ to select On (or Off).
Press Menu/Set.

Press Menu/Set.

3 - 10

Chapter 3

Delayed Fax

Delayed Batch Transmission

During the day you can store up to 50 faxes
in the memory to be sent within 24 hours.
These faxes will be sent at the time of day you
enter in Step 4.

Before sending the delayed faxes, your
machine will help you economize by sorting
all the faxes in the memory by destination and
scheduled time. All delayed faxes that are
scheduled to be sent at the same time to the
same fax number will be sent as one fax to
save transmission time.

If it is not illuminated in green, press
(Fax).

2
3

Load your document.

Press Menu/Set to accept the displayed
time.

Enter the time you want the fax to be
sent (in 24-hour format).
(For example, enter 19:45 for 7:45 PM.)
Press Menu/Set.
1.Doc 2.Memory

Press 1 to leave the paper document
waiting in the ADF.
—OR—
Press 2 to scan the document into the
memory.

Note
The number of pages you can scan into the
memory depends on the amount of data that
is printed on each page.

3 - 11

Press Menu/Set, 2, 2, 4.
4.Batch TX

—OR—

If it is not illuminated in green, press
(Fax).

Press Menu/Set, 2, 2, 3.
3.Delayed Fax

Press ▲ or ▼ to select On (or Off).
Press Menu/Set.

Press Stop/Exit.

Setup Send

Setting up Polled Transmit
Polled Transmit is when you set up your
machine to wait with a document so another
fax machine can call and retrieve it. Everyone
who is involved in Polling needs to set up their
machines for Polling.

Note
■ When someone polls your machine to
receive a fax, they pay for the call.
■ If you poll someone’s fax machine to
receive a fax, you pay for the call.

Note
■ If you press 1 in Step 5, the document
remains in the ADF until your machine is
polled. If you must use your machine
before the polled transmission occurs, you
must first cancel this job.
■ If you press 2 in Step 5, the document will
be stored and can be retrieved from any
other fax machine until you delete the fax
in memory by using the Canceling a Job
menu setting. (See Canceling a
scheduled job on page 3-8.)

If it is not illuminated in green, press
(Fax).

2
3

Load your document.
Press Menu/Set, 2, 2, 6.
6.Polled TX

Press ▲ or ▼ to select On (or Off).
Press Menu/Set.
1.Doc 2.Memory

Press 1 to leave the paper document
waiting in the ADF.
—OR—
Press 2 to scan the document into the
memory.

3 - 12

Setup Receive

Basic receiving operations
Choosing the Receive Mode
There are four different Receive Modes for your machine. You can choose the mode that best
suits your needs.
LCD

How it works

When to use it

Fax Only
(automatic receive)

The machine automatically
answers every call as a fax.

For dedicated fax lines.

Fax/Tel
(fax and telephone)

The machine controls the line
and automatically answers
every call. If the call is a fax it
will receive the fax. If the call
is not a fax it will ring
(pseudo/double ring) for you
to pick up the call.

Use this mode if you expect to receive lots of fax
messages and few telephone calls. You cannot
have an answering machine on the same line,
even if it is on a separate wall jack on the same
line. You cannot use the telephone company’s
Voice Mail in this mode.

External TAD
(with an external
telephone answering
device only)

The external telephone
answering machine device
(TAD) automatically answers
every call.
Voice messages are stored
on the external TAD. If it is a
fax call, the machine receives
the Fax.

Use this mode if you have connected an
answering machine to your machine.
The External TAD setting works only with an
external answering machine. Ring Delay does
not work in this setting.

Manual
(manual receive)
(with Distinctive Ring)

You control the phone line
and must answer every call
yourself unless you are using
the Distinctive Ring feature.

Use this mode if you do not receive many fax
messages, use Distinctive Ring, or if you are
using a computer on the same line.
If you answer and hear fax tones, wait until the
machine takes over the call, then hang up. (See
Easy Receive on page 4-3.)

4-1

Setup Receive

To select or change your Receive
Mode

Setting the Ring Delay

The Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Tel mode. If you have extension
phones on the same line as the machine or
subscribe to the telephone company’s
Distinctive Ring service, keep the Ring Delay
setting of 4.
(See Operation from extension telephones on
page A-4 and Easy Receive on page 4-3.)

Press Menu/Set, 0, 1.
1.Receive Mode

Press ▲ or ▼ to select Fax Only ,
Fax/Tel, External TAD or Manual.
Press Menu/Set.

Press Stop/Exit.

1
Current Receive Mode

If it is not illuminated in green, press
(Fax).

Press Menu/Set, 2, 1, 1.
1.Ring Delay

Fax : Fax Only

TAD : External TAD

Press ▲ or ▼ to select how many times
the line rings before the machine
answers (00 - 04).

Mnl : Manual

Press Menu/Set.

F/T : Fax/Tel

(If you select 00, the line won’t ring at
all.)

Press Stop/Exit.

4-2

Chapter 4

Setting the F/T Ring Time
(Fax/Tel mode only)
If you set the Receive Mode to Fax/Tel,
you’ll need to decide how long the machine
will signal you with its special
pseudo/double-ring when you have a voice
call. (If it’s a fax call, the machine receives the
fax.)
This pseudo/double-ring happens after the
initial ringing from the phone company. Only
the machine rings and no other phones on the
same line will ring with the special
pseudo/double-ring. However, you can still
answer the call on any telephone on the same
line as the machine. (See For Fax/Tel mode
only on page A-4.)

If it is not illuminated in green, press
(Fax).

Press Menu/Set, 2, 1, 2.
2.F/T Ring Time

Press ▲ or ▼ to select how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or 70
seconds).
Press Menu/Set.

Press Stop/Exit.

Easy Receive
When you use this feature you don’t have to
press Start or the Fax Receive Code
51
when you answer a fax call and hear calling
beeps. Just hold the handset and wait a few
seconds. Selecting On allows the machine to
receive fax calls automatically, even if you lift
the machine’s handset or the handset of an
extension or external phone. When you see
Receiving on the LCD or when you hear
“chirps” through the handset of an extension
phone connected to another wall jack, just
replace the handset and your machine will do
the rest. Semi lets the machine receive the
fax only if you’ve answered it at the machine.

Note
■ If you’ve set the feature to On, but your
machine does not automatically connect a
fax call when you lift an external or
extension phone handset, press the Fax
Receive code
5 1. At the machine, lift
the handset and then press Start.
■ If you send faxes from a computer on the
same phone line and the machine
intercepts them, set Easy Receive to Off.
■ Selecting Off means you’ll have to
activate the machine yourself by pressing
Start on the machine.
—OR—
by pressing
5 1 if you are not at your
machine. (See Operation from extension
telephones on page A-4.)

Note
Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.

If it is not illuminated in green, press
(Fax).

Press Menu/Set, 2, 1, 3.
3.Easy Receive

Press ▲ or ▼ to select On, Semi or Off.
Press Menu/Set.

4
4-3

Press Stop/Exit.

Setup Receive

Printing a reduced incoming
fax (Auto Reduction)

Receiving a fax at the end of a
conversation

If you choose On, the machine automatically
reduces an incoming fax to fit on one page of
Letter, Legal or A4 size paper. The machine
calculates the reduction ratio by using the
page size of the document and your Paper
Size setting (Menu/Set, 1, 3).

At the end of a conversation you can ask the
other party to fax you information before you
both hang up.

If it is not illuminated in green, press

Ask the other party to place the
document in their machine and to press
Start or Send key.

When you hear the other machine’s
CNG tones (beeps), press Start.

Replace the handset.

(Fax).

Press Menu/Set, 2, 1, 5.

5.Auto Reduction

Use ▲ or ▼ to select On (or Off).
Press Menu/Set.

Press Stop/Exit.

Note
■ Turn on this setting if you receive faxes
that are split onto two pages. However, if
the document is too long the machine may
still print on two pages.
■ If left and right margins are cut off, turn on
this setting.
■ When this feature is set to On, the Letter,
Legal or A4 faxes people send to you may
appear slightly shrunk even though your
machine prints them on Letter, Legal or A4
paper. This is because the machine has to
print the Station ID of the sending machine
at the top of the page.

4-4

Chapter 4

Advanced receiving
operations

Polling

Printing a fax from the
memory

Everyone who is involved in Polling needs to
set up their machines for Polling.

If you have selected Fax Storage (Menu/Set,
2, 5, 1), you can still print a fax from the
memory when you are at your machine. (See
Setting Fax Storage on page 6-2.)

Press Start.

Setting the Print Density
You can adjust print density, making your
printed pages darker or lighter.

Press Menu/Set, 2, 1, 6.
6.Print Density

Press ▲ to make the print darker.
—OR—
Press ▼ to make the print lighter.
Press Menu/Set.

4-5

■ If you poll someone’s fax machine to
receive a fax, you pay for the call.
■ Some fax machines do not respond to the
Polling feature.

Setting up Polling Receive
Polling Receive is when you call another fax
machine to receive a fax from it.

Press Stop/Exit.

If it is not illuminated in green, press
(Fax).

Note

Press Menu/Set, 2, 5, 3.
3.Print Fax

Polling is the process of retrieving faxes from
another fax machine.

Press Menu/Set, 2, 1, 7.
7.Polling RX

3
4

Enter the fax number you are polling.
Press Start.
The LCD shows Dialing.

Setup Receive

Setting up Sequential Polling Receive
Your machine can ask for faxes from several
fax units in a single operation (Sequential
Polling Receive). Afterwards, a Sequential
Polling Report will be printed.

If it is not illuminated in green, press
(Fax).

Press Menu/Set, 2, 1, 7.

7.Polling RX

Enter the fax machines you want to poll
using One-Touch, Speed-Dial, a Group
or the dial pad. You must press
Menu/Set between each fax number.

Press Start. Your machine will poll each
number or Group number in turn to
receive a fax.
The LCD shows Dialing.

4-6

Quick-Dial numbers and dialing
options

Storing numbers for
easy dialing
You can set up your machine to do following
types of easy dialing: One-Touch, Speed-Dial
and Groups for Broadcasting faxes. When
you dial a quick-dial number, the LCD shows
the name, if you stored it, or the number.

Press Menu/Set, 2, 3, 1.
1.One-Touch Dial

Press the One-Touch key where you
want to store a number.

Enter the phone or fax number (up to 20
digits).
Press Menu/Set.

Note
If you lose electrical power, the quick-dial
numbers that are in the memory will not be
lost.

Use the dial pad to enter the name (up
to 15 characters).
Press Menu/Set.
(You can use the chart on page B-11 to
help you enter letters.)

Storing One-Touch numbers
Your machine has 10 One-Touch keys where
you can store 10 (MFC-7220 and
MFC-7225N) or 20 (FAX-2820, FAX-2910
and FAX-2920) fax or phone numbers for
automatic dialing. To access numbers 11 to
20 (FAX-2820, FAX-2910 and FAX-2920),
hold down Shift as you press the One-Touch
key. The LCD shows the name, if you stored
it, or the number.

Note
Shift is not available for MFC-7220 and
MFC-7225N.
FAX-2820, FAX-2910
and FAX-2920

5-1

MFC-7220 and
MFC-7225N

—OR—
Press Menu/Set to store the number
without a name.

Go to Step 2 to store another
One-Touch number.
—OR—
Press Stop/Exit.

Quick-Dial numbers and dialing options

Storing Speed-Dial numbers
You can store Speed-Dial numbers, so that
when you dial you will only have to press a
few keys (Search/Speed Dial, #, the
three-digit number, and Start). The machine
can store 200 Speed-Dial numbers.

Press Menu/Set, 2, 3, 2.

Changing One-Touch /
Speed-Dial numbers
If you try to store a One-Touch or Speed-Dial
number where a number has already been
stored, the LCD will show the name that has
been stored there (or number) and will ask
you to do one of the following:
#005:MIKE

2.Speed-Dial

1.Change

Use the dial pad to enter a three-digit
Speed-Dial location number (001 - 200).

—OR—

Press Menu/Set.

Press 2 to exit without making a change.
How to change the stored number or name:
• If you want to change a character, use
or
to position the cursor under
the character you want to change, and
then type over it.
• If you want to erase the whole number
or whole name, press Stop/Exit when
the cursor is under the first digit or
letter. The characters above and to
the right of the cursor will be deleted.

Use the dial pad to enter the name (up
to 15 characters).
(You can use the chart on page B-11 to
help you enter letters.)
—OR—

Press Menu/Set to store the number
without a name.
Go to Step 2 to store another
Speed-Dial number.
—OR—
Press Stop/Exit.

▲

Enter the phone or fax number (up to 20
digits).

Press Menu/Set.

(For example, press 005.)

Press Menu/Set.

2.Exit

Press 1 to change the stored number.

▲

Enter a new number.
Press Menu/Set.

Follow the directions beginning at Step
4 in Storing One-Touch Dial numbers
and Storing Speed-Dial numbers.
(See Storing One-Touch numbers on
page 5-1 and Storing Speed-Dial
numbers on page 5-2.)

5-2

Chapter 5

Setting up Groups for
Broadcasting
Groups, which can be stored on a One-Touch
key or a Speed-Dial location, allow you to
send the same fax message to many fax
numbers by pressing only a One-Touch key
and Start or Search/Speed Dial, #, the
three-digit location and Start. First, you’ll
need to store each fax number as a
One-Touch or Speed-Dial number. Then, you
can combine them into a Group. Each Group
uses up a One-Touch key or a Speed-Dial
location. You can have up to eight Groups, or
you can assign up to 219 (FAX-2820,
FAX-2910 and FAX-2920) and 209
(MFC-7220 and MFC-7225N) numbers to
one large Group.
(See Storing One-Touch numbers on page
5-1 and Storing Speed-Dial numbers on page
5-2.)

Decide where you wish to store the
Group.
—AND—
Press a One-Touch key.
—OR—
Press Search/Speed Dial and enter the
three digit location, and then press
Menu/Set.
(For example, press One-Touch key 1
for Group 1.)

Use the dial pad to enter the Group
number (1 to 8).
Setup Group:G01

Press Menu/Set.
(For example, press 1 for Group 1.)

5-3

The Group number must be between 1 and 8.

To include One-Touch or Speed-Dial
numbers in the Group, press them as
follows:
For example, for One-Touch number 2,
press One-Touch key 2. The LCD
002. For Speed-Dial location
shows
009, press Search/Speed Dial, and
then 009 on the dial pad.
G01:

002#009

Press Menu/Set to accept the numbers
for this Group.

Use the dial pad and the chart on page
B-11 to enter a name for the Group.
Press Menu/Set.
(For example, type NEW CLIENTS).

Press Menu/Set, 2, 3, 3.
3.Setup Groups

Note

Press Stop/Exit.

Note
You can print a list of all One-Touch and
Speed-Dial numbers. Group numbers will be
marked in the GROUP column.
(See Printing reports on page 7-2.)

Quick-Dial numbers and dialing options

Dialing options
Access codes and credit card
numbers
Sometimes you may want to choose from
several long distance carriers when you
make a call. Rates may vary depending on
the time and destination. To take advantage
of low rates, you can store the access codes
or long-distance carriers and credit card
numbers as One-Touch and Speed-Dial
numbers. You can store these long dialing
sequences by dividing them and setting them
up on separate One-Touch and Speed Dial
numbers in any combination. You can even
include manual dialing using the dial pad.
(See Storing One-Touch numbers on
page 5-1 and Storing Speed-Dial numbers on
page 5-2.)
For example, perhaps you have stored ‘555’
on One-Touch key 1 and ‘7000’ on
One-Touch key 2. If you press One-Touch
key 1, One-Touch key 2, and Start, you will
dial ‘555-7000’.

Pause
Press Redial/Pause to insert a 3.5-second
pause between numbers. If you are dialing
overseas, you can press Redial/Pause as
many times as needed to increase the length
of the pause.

Tone or Pulse
(For Canada only)
If you have a Pulse dialing service, but need
to send Tone signals (for example, for
telephone banking), follow the instructions
below. If you have Touch Tone service, you
will not need this feature to send tone signals.

1
2

Lift the handset.
Press #. Any digits dialed after this will
send tone signals.
When you hang up, the machine will
return to the Pulse dialing service.

To temporarily change a number, you can
substitute part of the number with manual
dialing using the dial pad.
For example, to change the number to
555-7001 you could press One-Touch key 1
and then press 7001 using the dial pad.

5-4

Remote Fax Options

Setting Remote Fax
Options

Press ▲ or ▼ to select
Backup Print:On or
Backup Print:Off .

Backup Print:On

Note
■ You can only use one remote fax option at
a time:
Fax Forwarding—OR—Paging—OR—
Fax Storage—OR—PC FAX Receive*
—OR—Off.

*MFC-7220 and MFC-7225N only
■ If received faxes are still in the machine’s
memory when you change the remote fax
options, an LCD question will appear.
(See Changing Remote Fax Options on
page 6-4.)

Setting up Fax Forwarding
When you select Fax Forward, your machine
stores the received fax in the memory. The
machine will then dial the fax number you’ve
programmed and forward the fax message.

Press Menu/Set, 2, 5, 1.

1.Fwd/Page/Store

Press ▲ or ▼ to select Fax Forward.
Press Menu/Set.
The LCD will ask you to enter the fax
number to which faxes will be
forwarded.

Enter the forwarding number (up to 20
digits).
Press Menu/Set.

6-1

Press Menu/Set.

Note
If you select Backup Print:On, the
machine will also print the fax at your
machine so you will have a copy. This is a
safety feature in case there is a power failure
before the fax is forwarded or a problem at
the receiving machine. The FAX-2920 and
MFC-7225N can store faxes up to 4 days if
there is a power failure. The faxes stored in
the FAX-2820, FAX-2910 and MFC-7220
memory will be deleted.

Press Stop/Exit.

Remote Fax Options

Programming your pager
number
When Paging is selected, your machine dials
the pager number you’ve programmed, and
then dials your Personal Identification
Number (PIN). This activates your pager so
you will know that you have a fax message in
the memory.

Press Menu/Set, 2, 5, 1.
1.Fwd/Page/Store

Press ▲ or ▼ to select Paging.
Press Menu/Set.

Enter your pager phone number
followed by # # (up to 20 digits).

Note
■ You cannot change a Paging number or
PIN remotely.
■ If you have set Paging, a backup copy of
the received fax will automatically be
printed at the machine.

Setting Fax Storage
If you select Fax Storage, your machine
stores the received fax in the memory. You
will be able to retrieve fax messages from
another location using the Remote Retrieval
commands.

Press Menu/Set.
Do not include the area code if it is the
same as that of your machine.
For example, press:
1 8 0 0 5 5 5 1 2 3 4 # #.

If your pager needs a PIN, enter the PIN,
press #, press Redial/Pause, enter your
fax number followed by # #.
Press Menu/Set.

Press Stop/Exit.

Press Menu/Set, 2, 5, 1.
1.Fwd/Page/Store

Press ▲ or ▼ to select Fax Storage .
Press Menu/Set.

Press Stop/Exit.

Note
If you have set Fax Storage, a backup copy
will automatically be printed at the machine.

For example, press:
1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5 5 1 2 1 2 # #
—OR—
If you do not need a PIN, press
Redial/Pause, enter your fax number
followed by # #.
Press Menu/Set.
For example, press:
Redial/Pause 1 8 0 0 5 5 5 1 2 1 2 # #

6-2

Chapter 6

PC Fax Receive (MFC-7220
and MFC-7225N only)
If you turn on the PC Fax Receive feature
your machine will store your received fax in
memory and send them to your PC
automatically. You can then use your PC to
view and store these faxes.
Even if you have turned off your PC (at night
or on the weekend, for example), your
machine will receive and store your faxes in
its memory. The LCD will show the number of
stored faxes received, for example:
PC Fax Msg:001

When you start your PC and the PC Fax
Receiving software runs, your machine
transfers your faxed to your PC automatically.
To transfer the received faxes to your PC you
must have the PC Fax Receiving software
running on your PC. (For details, see
Running PC-FAX Receiving in the Software
User’s Guide on the CD-ROM.)
If you select Backup Print:On the machine
will also print the fax

Press Menu/Set, 2, 5, 1.
1.Fwd/Page/Store

Press ▲ or ▼ to select
PC Fax Receive .
Press Menu/Set.

Press ▲ or ▼ to select
Backup Print:On or
Backup Print:Off .
Backup Print:On

Press Menu/Set.

6-3

Press Stop/Exit.

Note
■ When Backup Print is off, your fax
messages are automatically erased from
your machine’s memory when they have
been successfully sent your PC. When
Backup Print is on, your fax messages are
erased when they have been successfully
printed and sent to the PC.
■ In the event of a power failure, the
MFC-7225N will store your faxes in
memory for up to 4 days. However, if you
select Backup Print:On, the machine
will print each fax, so you will have a copy
if there is a power failure before it is sent
to the PC.
■ If you get an error message and the
machine cannot print the faxes in memory,
you can use this setting to transfer your
faxes to your PC. (For details, see Error
messages on page 11-1.)
■ You cannot turn on PC Fax Receive if
Memory Security is on.

Remote Fax Options

Turning off Remote Fax
Options

Changing Remote Fax
Options

If received faxes are left in your machine’s
memory when you change from the remote
fax options the LCD will ask you the following
question.

Press Menu/Set, 2, 5, 1.
1.Fwd/Page/Store

Press ▲ or ▼ to select Off.
Press Menu/Set.

Press Stop/Exit.

Note
If you set the remote fax options to Off and
received faxes are left in your machine’s
memory, follow the LCD messages that
appear after Step 3. (See Changing Remote
Fax Options.)

Erase All Fax?
1.Yes 2.No

—OR—
Print All Fax?
1.Yes 2.No
■ If you press 1, faxes in the memory will be
erased or printed before the setting
changes.
■ If you press 2, faxes in the memory will not
be erased and the setting will be
unchanged.

(For MFC-7220 and MFC-7225N)
If received faxes are left in the machine’s
memory when you change to
PC Fax Receive from another remote fax
option (Fax Forward or Fax Storage), the
LCD will ask you the following message:
Send Fax to PC?
1.Yes 2.No
■ If you press 1, faxes in the memory will be
sent to your PC before the setting
changes.
■ If you press 2, faxes in the memory will not
be erased and the setting will be
unchanged.

6-4

Chapter 6

Setting your Remote Access
Code
The remote access code lets you access the
Remote Retrieval features when you are
away from your machine. Before you use the
remote access and retrieval features, you
have to set up your own code. The default
code is inactive code (--- ).

Remote Retrieval
You can call your machine from any touch
tone telephone or fax machine, then use the
Remote Access Code and remote commands
to retrieve fax messages. Be sure to cut out
the Remote Retrieval Access Card on the last
page and keep it with you at all times.

Using your Remote Access
Code

Press Menu/Set, 2, 5, 2.
2.Remote Access

Dial your fax number from a telephone
or another fax machine using touch
tone.

When your machine answers,
immediately enter your Remote Access
Code (3 digits followed by
).

Do not use the same code as your Fax
Receive Code ( 51) or Telephone Answer
Code (#51).
(See Operation from extension telephones on
page A-4.)

The machine signals if it has received
fax messages:

The machine gives two short beeps to
tell you to enter a command. The
machine will hang up if you wait longer
than 30 seconds to enter a command.
The machine will beep three times, if
you enter an invalid command.

Press 9 0 to reset the machine when
you’ve finished.

Hang up.

Enter a three-digit code using numbers
0-9,
or #.
Press Menu/Set. (The preset ‘
cannot be changed.)

’

Note

Press Stop/Exit.

1 long beep — Fax messages
No beeps — No messages

Note
You can change your code at any time by
entering a new one. If you want to make your
code inactive, press Stop/Exit in Step 2 to
restore the inactive setting (--- ) and press
Menu/Set.

Note
If your machine is set to Manual mode and
you want to use the remote retrieval features,
you can access your machine by waiting
about 2 minutes after it starts ringing, and
then entering the Remote Access Code
within 30 seconds.

6-5

Remote Fax Options

Remote commands
Follow the commands below to access features when you are away from the machine. When you
call the machine and enter your Remote Access Code (3 digits followed by
), the system will
give two short beeps and you must enter a remote command.
Remote commands
95

Change the Fax Forwarding,
Paging or Fax Storage settings
1 OFF

You can select Off after you have retrieved or erased all your
messages.

2 Fax Forwarding

If you hear one long beep, the change has been accepted. If
you hear three short beeps, you cannot change it because
something has not been set up (for example, perhaps a Fax
Forwarding or Paging number had not been registered). You
can register your Fax Forwarding number by entering 4. (See
Changing your Fax Forwarding number on page 6-7.) Once
you have registered the number, Fax Forwarding will work.
You can select Off after you have retrieved or erased all your
messages.

3 Paging
4 Fax Forwarding number
6 Fax Storage

Retrieve a fax
2 Retrieve all faxes

Enter the number of a remote fax machine to receive stored fax
message(s). (See page 6-7.)

3 Erase faxes from the memory

If you hear one long beep, fax messages have been erased
from the memory.

Check the receiving status
1 Fax

Operation details

You can check whether your machine has received any faxes.
If yes, you will hear one long beep. If no, you will hear three
short beeps.

Change the Receive Mode
1 External TAD

If you hear one long beep, your change has been accepted.

2 Fax/Tel
3 Fax Only
90

Exit

Press 9 0 to exit Remote Retrieval. Wait for the long beep, then
replace the handset.

6-6

Chapter 6

Retrieving fax messages
You can call your machine from any touch
tone phone and have your fax messages sent
to a fax machine.

1
2

3
4

Dial your fax number.
When your machine answers,
immediately enter your Remote Access
Code (3 digits followed by
). If you
hear one long beep, you have
messages.
As soon as you hear two short beeps,
use the dial pad to press 9 6 2.
Wait for the long beep, and then use the
dial pad to enter the number of the
remote fax machine where you want
your fax messages sent to followed by
## (up to 20 digits).

Note
You cannot use
and # as dial numbers.
However, press # if you want to store a
pause.

Changing your Fax
Forwarding number
You can change the default setting of your fax
forwarding number from another telephone or
fax machine using touch tone.

1
2

Dial your fax number.

When you hear two short beeps, use the
dial pad to press 9 5 4.

Wait for the long beep, and then use the
dial pad to enter the new number of the
remote fax machine where you want
your fax messages forwarded followed
by ## (up to 20 digits).

Press 9 0 to reset the machine you have
finished.

When your machine answers,
immediately enter your Remote Access
Code (3 digits followed by
). If you
hear one long beep, you have
messages.

Note

6-7

Hang up after you hear your machine
beep. Your machine will call the other
fax machine, which will then print your
fax messages.

You cannot use
and # as dial numbers.
However, press # if you want to store a
pause.

Hang up after you hear your machine
beep.

Printing reports

Fax settings and
activity
You need to set up the Transmission
Verification Report and Journal Period in the
menu table.
Press Menu/Set, 2, 4, 1.
1.Transmission

—OR—
Press Menu/Set, 2, 4, 2.
2.Journal Period

Customizing the
Transmission Verification
Report
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the time and date of transmission
and whether the transmission was successful
(OK). If you select On or On+Image, the
report will print for every fax you send.
If you send a lot of faxes to the same place,
you may need more than the job numbers to
know which faxes you must send again.
Selecting On+Image or Off+Image will print
a section of the fax’s first page on the report
to help you remember.

Note
When the Transmission Verification Report is
turned Off or Off+Image, the Report will
only print if there is a transmission error, with
NG in the RESULT column.

Press Menu/Set, 2, 4, 1.
1.Transmission

Press ▲ or ▼ to select On , On+Image,
Off or Off+Image.
Press Menu/Set.

Press Stop/Exit.

7-1

Chapter 7

Setting the Journal Period

Printing reports

You can set the machine to print a journal at
specific intervals (every 50 faxes, 6, 12 or 24
hours, 2 or 7 days). If you set the interval to
Off, you can print the report by following the
steps on Printing reports.

Following reports are available:

The default setting is Every 50 Faxes.

Press Menu/Set, 2, 4, 2.
2.Journal Period

Press ▲ or ▼ to choose an interval.
Press Menu/Set.
(If you choose 7 days, the LCD will ask
you to choose a day on which to begin
the 7-day countdown.)

Enter the time to begin printing in
24-hour format.
Press Menu/Set.
(For example: enter 19:45 for 7:45 PM.)

Press Stop/Exit.

1.Transmission
Prints a Transmission Verification
Report for your last transmission.
2.Help List
Prints the Help List so you can see
at-a-glance how to quickly program your
machine.
3.Quick-Dial
Lists names and numbers stored in the
One-Touch and Speed-Dial memory, in
numerical order.
4.Fax Journal
Lists information about the last incoming
and outgoing faxes.
(TX means Transmit.) (RX means
Receive.)
5.User Settings
Lists your settings.
6.Network Config
(MFC-7225N only)

Lists your Network settings.

Note
■ If you select 6, 12, 24 hours, 2 or 7 days,
the machine will print the report at the
selected time and then erase all jobs from
its memory. If the machine’s memory
becomes full with 200 jobs before the time
you selected has passed, the machine will
print the Journal early and then erase all
jobs from memory. If you want an extra
report before it is due to print, you can
print it without erasing the jobs from
memory.
■ If you select Every 50 Faxes, the
machine will print the Journal when the
machine has stored 50 jobs.

7-2

How to print a report

1
2

Press Reports.
Press ▲ or ▼ to select the report you
want.
Press Menu/Set.
—OR—
Enter the number of the report you want
to print.
For example, press 2 to print the Help
List.

‘

Making copies

Using the machine as a
copier

The printable area of your machine begins at
approximately 0.16 in. (4 mm) from both
sides and 0.12 in. (3 mm) from the top or
bottom of the paper.

You can use your machine as a copier,
making up to 99 copies at a time.

Enter Copy mode
Before making copies, make sure that
(Copy) is illuminated in green. If it is
not, press

0.16" (4 mm)

Unprintable
area

(Copy) to enter Copy mode.

The default setting is Fax mode. You can
change the number of seconds or minutes
that the machine stays in Copy mode. (See
Setting the Mode Timer (FAX-2820,
FAX-2910 and FAX-2920 only) on page 2-3
or Setting the Mode Timer (MFC-7220 and
MFC-7225N only) on page 2-3.)

0.12" (3 mm)

Note
This printable area shown above is for a
single copy or a 1 in 1 copy using Letter or
Legal size paper. The printable area changes
with the paper size.

Making a single copy

Press
green.

Load your document.
(See Load document on page 1-7.)

Press Start.

(Copy) to illuminate it in

The LCD shows the default copy setting

Copy Ratio
Quality
No. of Copies

8-1

Chapter 8

Making multiple copies

Press
green.

(Copy) to illuminate it in

2
3

Load your document.

Press Start.

Use the dial pad to enter the number of
copies you want (up to 99).

Using the temporary
Copy key
When you want to quickly change the copy
settings temporarily for the next copy, use the
Options key. You can use different
combinations.

Options key

Note
To sort the copies, press Options and ▲ or ▼
to select Stack/Sort. (See Sorting copies
using the ADF on page 8-5.)

Stop copying
To stop copying, press Stop/Exit.

Note
■ These settings are temporary, and the
machine returns to its default settings 60
seconds after it finishes copying, unless
you have set the Mode Timer to 30
seconds or less. (See Setting the Mode
Timer (FAX-2820, FAX-2910 and
FAX-2920 only) on page 2-3 or Setting the
Mode Timer (MFC-7220 and MFC-7225N
only) on page 2-3.)
■ You can save the copy settings you use
most often by setting them as default.
(See Changing the default copy settings
on page 8-7.)

8-2

Making copies

Using the Options key
Use the Options key to quickly set the following copy settings temporarily for the next copy.
Press

Menu Selections

Options

select

Page

select

Enlarge/Reduce

50%/70%/78%/83%/
85%/91%/94%/97%/100%/
104%/141%/200%/
Custom(50-200%)/Auto

8-4

Quality

Auto
Text
Photo

8-5

Stack/Sort

Stack
Sort

8-5

Contrast

▼
▼
▼
▼
▼

Page Layout

-+
-+
-+
-+
-+

Off(1 in 1)
2 in 1 (P)
2 in 1 (L)
4 in 1 (P)
4 in 1 (L)

▲
▲
▲
▲
▲

8-5

8
8-6

Note
The factory settings are shown in Bold.
After you choose your settings by pressing Menu/Set, the LCD shows Set temporarily.
Press Start if you have finished choosing settings.

8-3

Chapter 8

Enlarging or reducing the copied
image

Press ▲ or ▼ to select the enlargement
or reduction ratio you want.

You can select the following enlargement or
reduction ratios.

Press Menu/Set.

Auto sets the machine to calculate the
reduction ratio that fits the size of your paper.

Use the dial pad to enter an
enlargement or reduction ratio from 50%
to 200%.

—OR—

Custom(50-200%) allows you to enter a
ratio from 50% to 200%.

Press

Press Menu/Set.
(For example, press 5 3 to enter 53%.)

100%
104% EXE→ LTR

Press Start.

141% A5→ A4
200%
Auto
and ▲ or ▼ to
Custom(50-200%)
select
Enlarge/Reduce 50%
70% A4→ A5
78% LGL→ LTR
83% LGL→ A4
85% LTR→ EXE
91% Full Page
94% A4→ LTR
97% LTR→ A4

Press
green.

2
3

Load your document.

Press Options and ▲ or ▼ to select
Enlarge/Reduce .

(Copy) to illuminate it in

Use the dial pad to enter the number of
copies you want (up to 99).

Press Menu/Set.

8-4

Note
Special Copy Options 2in1(P), 2in1(L),
4in1(P) or 4in1(L) are not available with
Enlarge/Reduce.

Making copies

Quality

Sorting copies using the ADF

You can select the copy quality. The default
setting is Auto.

You can sort multiple copies. Pages will be
stacked in the order
(1 2 3),
(1 2 3)
3
3
2
2
and so on.
1
1

Auto

Suitable for documents that
contain both text and
photographs.

Text

Suitable for documents
containing only text.

Photo

Suitable for copying
photographs.

Press
green.

2
3

Load your document.

Press
green.

2
3

Load your document.

Press Options and ▲ or ▼ to select
Stack/Sort.

(Copy) to illuminate it in

Use the dial pad to enter the number of
copies you want (up to 99).
Press Options and ▲ or ▼ to select
Quality.
Press Menu/Set.

(Copy) to illuminate it in

Use the dial pad to enter the number of
copies you want (up to 99).

Press Menu/Set.

Press ▲ or ▼ to select Sort .
Press Menu/Set.

Press Start.

Contrast

You can adjust copy contrast to make copies
darker or lighter.

Press ▲ or ▼ to select the copy quality
you want (Auto, Text or Photo).

Press
green.

Press Menu/Set.

2
3

Load your document.

Press Options and ▲ or ▼ to select
Contrast.

Press Start.

(Copy) to illuminate it in

Use the dial pad to enter the number of
copies you want (up to 99).

Press Menu/Set.

Press ▲ to increase the contrast.
—OR—
Press ▼ to decrease the contrast.
Press Menu/Set.

Press Start.

8-5

Chapter 8

Making N in 1 copies (Page Layout)
You can reduce the amount of copies by
using the N in 1 copy feature. This allows you
to copy two or four pages onto one page,
allowing you to save paper.

When using the ADF, place document face
down in the direction shown below.
2 in 1 (P)

2 in 1 (L)

Note
■ Please make sure paper size is set to
Letter, Legal or A4.
■ You can use N in 1 copy feature with
100% copy size only.

4 in 1 (P)

■ (P) means Portrait and (L) means
Landscape.

Press
green.

2
3

Load your document.

Press Options and ▲ or ▼ to select
Page Layout .

(Copy) to illuminate it in

Use the dial pad to enter the number of
copies you want (up to 99).

Press Menu/Set.

Press ▲ or ▼ to select 2 in 1 (P),
2 in 1 (L) , 4 in 1 (P) or
4 in 1 (L) .
Press Menu/Set.

8-6

Press Start to scan the document.

4 in 1 (L)

Making copies

Changing the default
copy settings

Out of Memory
message

You can save the copy settings you use most
often by setting them as default. These
settings will remain until you change them
again.

If the memory becomes full while you are
making copies, the LCD message will guide
you through the next step.

Quality

Press Menu/Set, 3, 1.
1.Quality

Press ▲ or ▼ to select Auto, Text or
Photo.
Press Menu/Set.

Press Stop/Exit.

Adjusting contrast
You can change the contrast to help an image
look sharper and more vivid.

Press Menu/Set, 3, 2.

If you get an Out of Memory message while
scanning a subsequent page, you will have
the option to press Start to copy the pages
scanned so far, or to press Stop/Exit to
cancel the operation.

Note
To gain extra memory, you can turn off Fax
Storage.
(See Turning off Remote Fax Options on
page 6-4.)
—OR—
Print the faxes that are in the memory.
(See Printing a fax from the memory on page
4-5.)
When you get an Out of Memory message,
you may be able to make copies if you first
print incoming faxes in the memory to restore
the memory to 100%.

2.Contrast

Press ▲ to increase the contrast.
—OR—
Press ▼ to decrease the contrast.
Press Menu/Set.

Press Stop/Exit.

8-7

Software and Network Features
(MFC-7220 and MFC-7225N only)

The User’s Guide on the CD-ROM includes the Software and Network User’s Guides* for features
available when connected to a computer (for example, Printing and Scanning). The availability of
the features listed below varies by model:
■ Using the machine as a Printer
(See Chapter 1 in the Software User’s Guide on the CD-ROM.)
■ How to Scan
(See Chapter 2 in the Software User’s Guide on the CD-ROM.)
■ Using ControlCenter2.0
(See Chapter 3 in the Software User’s Guide on the CD-ROM.)
■ Using Remote Setup
(See Chapter 4 in the Software User’s Guide on the CD-ROM.)
■ Using Brother PC-FAX software
(See Chapter 5 in the Software User’s Guide on the CD-ROM.)
■ Network Scanning**
■ Network Printing**

Note
See also How to access the complete User’s Guide (MFC-7220 and MFC-7225N only) on page
1-3.

* The Network User’s Guide is for the MFC-7225N only.
** For MFC-7220 (Optional NC-2200w External Wireless Print/Scan Server required)
For MFC-7225N (See the Software User’s Guide on the CD-ROM.)

9-1

Important information

Standard telephone and FCC
Notices
These notices are in effect on
models sold and used in the
United States only.
This equipment is hearing-aid compatible.
When programming emergency numbers
or making test calls to emergency
numbers:
■ Remain on the line and briefly explain to the
dispatcher the reason for the call before
hanging up.
■ Perform these activities in the off-peak hours,
such as early morning or late evening.

This equipment complies with Part 68 of the FCC
rules and the requirements adopted by the ACTA.
On the backside of this equipment is a label that
contains, among other information, a product
identifier in the format US: AAAEQ##TXXXX. If
requested, this number must be provided to the
telephone company.
You may safely connect this equipment to the
telephone line by means of a standard modular
jack, USOC RJ11C.
A plug and jack used to connect this equipment to
the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with
this product. It is designed to be connected to a
compatible modular jack that is also compliant.
See installation instructions for details.

The REN is used to determine the number of
devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in
the devices not ringing in response to an incoming
call. In most but not all areas, the sum of RENs
should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line,
as determined by the total RENs, contact the local
telephone company. For products approved after
July 23, 2001, the REN for this product is part of
the product identifier that has the format
US:AAAEQ##TXXXX.The digits represented by
## are the REN without a decimal point (e.g., 06 is
a REN of 0.6). For earlier products, the REN is
separately shown on the label.
If this equipment causes harm to the telephone
network, the telephone company will notify you in
advance that temporary discontinuance of service
may be required. But if advance notice isn’t
practical, the telephone company will notify the
customer as soon as possible. Also, you will be
advised of your right to file a complaint with the
FCC if you believe it is necessary.
The telephone company may make changes in its
facilities, equipment, operations or procedures that
could affect the operation of the equipment. If this
happens the telephone company will provide
advance notice in order for you to make necessary
modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, for
repair or warranty information, please contact
Brother Customer Service. (See Brother numbers
on page i.) If the equipment is causing harm to the
telephone network, the telephone company may
request that you disconnect the equipment until
the problem is resolved.
Connection to party line service is subject to state
tariffs. Contact the state public utility commission,
public service commission or corporation
commission for information.
If your home has specially wired alarm equipment
connected to the telephone line, ensure the
installation of this equipment does not disable your
alarm equipment. If you have questions about
what will disable alarm equipment, call your
telephone company or a qualified installer.
If you are not able to solve a problem with your
machine, call Brother Customer Service. (See
Brother numbers on page i.)
10 - 1

Chapter 10

WARNING
■ For protection against the risk of electrical
shock, always disconnect all cables from
the wall outlet before servicing, modifying
or installing the equipment.
■ This equipment may not be used on coin
service lines provided by the telephone
company or connected to party lines.
■ Brother cannot accept any financial or other
responsibilities that may be the result of
your use of this information, including
direct, special or consequential damages.
There are no warranties extended or
granted by this document.
■ This machine has been certified to comply
with FCC standards, which are applied to
the USA only. A grounded plug should be
plugged into a grounded AC power outlet
after checking the rating of the local power
supply for the machine to operate properly
and safely.

Federal Communications
Commission (FCC)
Declaration of Conformity
(USA only)
Responsible Party:
Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911 USA
TEL: (908) 704-1700
declares, that the products
Product Name:
FAX-2820, FAX-2910, FAX-2920, MFC-7220
and MFC-7225N
comply with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This
device may not cause harmful interference, and
(2) this device must accept any interference
received, including interference that may cause
undesired operation.

10 - 2

This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try
to correct the interference by one or more of the
following measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the
equipment and receiver.
■ Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
■ Call the dealer or an experienced radio/TV
technician for help.

Important
Changes or modifications not expressly approved
by Brother Industries, Ltd. could void the user’s
authority to operate the equipment.

Important - about the interface cable
A shield interface cable should be used to ensure
compliance with the limits for a Class B digital
device.

Industry Canada Compliance
Statement (Canada only)
This Class B digital apparatus complies with
Canadian ICES-003.
Cet appareil numérique de la classe B est
conforme à la norme NMB-003 du Canada.

Important information

Disconnect device

FDA regulations

This product must be installed near an AC power
outlet that is easily accessible. In case of
emergencies, you must disconnect the power cord
from the AC power outlet to shut off power
completely.

U.S. Food and Drug Administration (FDA) has
implemented regulations for laser products
manufactured on and after August 2, 1976.
Compliance is mandatory for products marketed in
the United States. The following label on the back
of the machine indicates compliance with the FDA
regulations and must be attached to laser products
marketed in the United States.

LAN connection
(MFC-7225N only)

Manufactured:

CAUTION
Do not connect this product to a LAN
connection that is subject to over-voltages.

Laser safety
This equipment is certified as a Class 1 laser
product under the U.S. Department of Health and
Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for
Health and Safety Act of 1968. This means that the
equipment does not produce hazardous laser
radiation.
Since radiation emitted inside the equipment is
completely confined within protective housings
and external covers, the laser beam cannot
escape from the machine during any phase of user
operation.

BROTHER TECHNOLOGY (SHENZHEN) LTD.
NO6 Gold Garden Ind., Nanling Buji,
Rong Gang, Shenzhen, China
This product complies with FDA performance
standards for laser products except for
deviations pursuant to Laser Notice No. 50,
dated July 26, 2001.

WARNING
Use of controls, adjustments or performance of
procedures other than those specified in this
manual may result in hazardous invisible
radiation exposure.

Internal laser radiation

Max. Radiation Power 5 mW
Wave Length

770 - 810 nm

Laser Class

Class 3B

10 - 3

Chapter 10

Important safety instructions

1
2
3
4

5
6

Read all of these instructions.
Save them for later reference.

9
0

Follow all warnings and instructions marked
on the product.
Unplug this product from the wall outlet
before cleaning inside of the machine. Do
not use liquid or aerosol cleaners. Use a
damp cloth for cleaning.
Do not place this product on an unstable
cart, stand, or table. The product may fall,
causing serious damage to the product.
Slots and openings in the cabinet and the
back or bottom are provided for ventilation;
to ensure reliable operation of the product
and to protect it from overheating, these
openings must not be blocked or covered.
The openings should never be blocked by
placing the product on a bed, sofa, rug, or
other similar surface. This product should
never be placed near or over a radiator or
heater. This product should never be placed
in a built-in installation unless proper
ventilation is provided.
This product should be operated from the
type of power source indicated on the label.
If you are not sure of the type of power
available, call your dealer or local power
company.
This product is equipped with a 3-wire
grounded plug. This plug will only fit into a
grounded power outlet. This is a safety
feature. If you are unable to insert the plug
into the outlet, call your electrician to replace
your obsolete outlet. Do not defeat the
purpose of the grounded plug.

10 - 4

A
B
C

Do not allow anything to rest on the power
cord. Do not place this product where people
can walk on the cord.
If an extension cord is used with this product,
make sure that the total ampere ratings on
the products plugged into the extension cord
do not exceed the extension cord ampere
rating. Also, make sure that the total of all
products plugged into the AC power outlet
does not exceed 15 amperes (USA only).
Do not place anything in front of the machine
that will block received faxes. Do not place
anything in the path of received faxes.
Wait until pages have exited the machine
before picking them up.
Never push objects of any kind into this
product through cabinet slots, since they
may touch dangerous voltage points or short
out parts resulting in the risk of fire or electric
shock. Never spill liquid of any kind on the
product. Do not attempt to service this
product yourself because opening or
removing covers may expose you to
dangerous voltage points and other risks and
may void your warranty. Refer all servicing to
a Brother Authorized Service Center. For the
location of your nearest Brother Authorized
Service Center, please call,
In USA: 1-800-284-4357 or
In Canada: 1-877-BROTHER.

Important information

Unplug this product from the AC power outlet
and refer all servicing to Brother Authorized
Service Personnel under the following
conditions:
• When the power cord is damaged or
frayed.
• If liquid has been spilled into the product.
• If the product has been exposed to rain or
water.
• If the product does not operate normally
when the operating instructions are
followed. Adjust only those controls that
are covered by the operating instructions.
Improper adjustment of other controls may
result in damage and will often require
extensive work by a qualified technician to
restore the product to normal operation.
• If the product has been dropped or the
cabinet has been damaged.
• If the product exhibits a distinct change in
performance, indicating a need for service.

E
F

To protect your product against power
surges, we recommend the use of a power
protection device (Surge Protector).
To reduce the risk of fire, electric shock and
injury to people, note the following:
• Do not use this product near appliances
that use water, a swimming pool or in a wet
basement.

Trademarks
The Brother logo is a registered trademark of
Brother Industries, Ltd.
Brother is a registered trademark of Brother
Industries, Ltd.
Multi-Function Link is a registered trademark of
Brother International Corporation.
© 2006 Brother Industries, Ltd. All rights reserved.
Windows and Microsoft are registered trademarks
of Microsoft in the U.S. and other countries.
Macintosh and TrueType are registered
trademarks of Apple Computer, Inc.
PaperPort and OmniPage OCR are registered
trademarks of ScanSoft, Inc.
Presto! PageManager is a registered trademark of
NewSoft Technology Corporation.
Each company whose software title is mentioned
in this manual has a Software License Agreement
specific to its proprietary programs.
All other brand and product names mentioned
in this User’s Guide, the Software User’s
Guide* and the Network User’s Guide** are
registered trademarks of their respective
companies.
* MFC-7220 and MFC-7225N

** MFC-7220 (option)
MFC-7225N (included)

• Do not use the machine’s telephone during
an electrical storm (there is the remote
possibility of an electrical shock) or to
report a gas leak in the vicinity of the leak.
• Do not dispose of batteries in a fire. They
may explode. Check with local codes for
possible special disposal instructions.

Caution - To reduce the risk of fire, use only
No.26 AWG or larger telecommunication line
cord.

10 - 5

Troubleshooting and routine
maintenance

Troubleshooting
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.

Error messages
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center
offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
ERROR MESSAGES
ERROR MESSAGE

CAUSE

ACTION

Back Cover Open

The back cover is not completely
closed.

Close the back cover of the machine.

Change Drum Soon

The drum unit is near the end of its life

Use the drum unit until you have a print quality
problem; then replace the drum unit with a new one.
See Replacing the drum unit (DR-350) on page 11-27.

Comm.Error

Poor phone line quality caused a
communication error.

Send the fax again or connect the machine to another
telephone line. If the problem continues, call the
telephone company and ask them to check your phone
line.

Connection Fail

You tried to poll a fax machine that is
not in Polled Waiting mode.

Check the other fax machine’s polling setup.

Cooling Down

The temperature of the drum unit or
toner cartridge is too hot. The machine
will pause its current print job and go
into cooling down mode. During the
cooling down mode, you will hear the
cooling fan running while the display on
the machine shows Cooling Down,
and Wait for a while.

You must wait 20 minutes for it to cool.

The front cover is not completely
closed.

Close the front cover of the machine.

Wait for a while

Cover is Open

11 - 1

Troubleshooting and routine maintenance

ERROR MESSAGES
ERROR MESSAGE

CAUSE

ACTION

Data Remaining

Print data is left in the machine’s
memory.

Re-start printing from your computer.

(MFC-7220 and MFC-7225N only)
Print data is left in the machine’s
memory. The USB or Parallel cable was
unplugged while the computer was
sending the data to the machine.

Press Job Cancel. The machine will cancel the job
and clear it from the memory.

Disconnected

The other person or other person’s fax
machine stopped the call.

Try to send or receive again.

Document Jam

The document was not inserted or fed
properly, or the document scanned from
the ADF was too long.

See Document jams on page 11-7.

The machine is set to Distinctive Ring
mode. You can not change the Receive
Mode from Manual to another mode.

Set Distinctive Ring to Off.

Drum Error

The drum unit needs to be cleaned.

See Cleaning the drum unit on page 11-17.

Fail to Warm up

The fuser unit is too cold.

(For FAX-2820, FAX-2910 and MFC-7220)

Unit is too Hot

The fuser unit is too hot.

When you turn off the machine’s power switch, its
memory will be cleared. (To check if faxes are in the
machine’s memory, see Checking if the machine has
faxes in its memory on page 11-6.) If there are faxes,
you need to save them before following the
suggestions below. (To save the faxes, see
Forwarding faxes to another fax machine on page
11-6.) For MFC-7220 also see Transferring faxes to
your PC (MFC-7220 and MFC-7225N only) on page
11-6.

DR Mode in Use

Try to print again.

See Using the automatic document feeder (ADF) on
page 1-7.
See Turning off the Distinctive Ring on page A-2.

Then, turn off the machine’s power switch. Check the
machine’s environment. If it is in a location that is too
hot or too cold, try to cool or warm the room by turning
on the air conditioner or heater. Or, move the machine
to another location. Then, turn on the machine’s power
switch.
(For FAX-2920 and MFC-7225N)
Turn off the machine’s power switch, and check the
machine’s environment. If it is in a location that is too
hot or too cold, try to cool or warm the room by turning
on the air conditioner or heater. Or, change the
location. Then, turn on the machine’s power switch.
(The machine can be disconnected for up to 4 days
without losing faxes stored in the memory.)

11 - 2

Chapter 11

ERROR MESSAGES
ERROR MESSAGE

CAUSE

ACTION

Machine too Hot

The inside of the machine is too hot.

Make sure you can hear the fan in the machine
spinning and the exhaust outlet isn’t blocked by
something.
If the fan is spinning, remove any obstacles that
surround the exhuast outlet, and then leave the
machine turned on but do not use it for several
minutes.
If the fan is not spinning, you need to save the faxes
before you follow the suggestions below.
(For FAX-2820, FAX-2910 and MFC-7220)
When you turn off the machine's power switch its
memory will be cleared. To check whether the
machine has faxes in its memory see Checking if the
machine has faxes in its memory on page 11-6. If there
are faxes you need to save them before following the
suggestions below (To save the faxes, see Forwarding
faxes to another fax machine on page 11-6. For
MFC-7220 also see Transferring faxes to your PC
(MFC-7220 and MFC-7225N only) on page 11-6).
Turn off the machine's power switch and then turn it on
again. If the error message continues, leave the
machine for several minutes and try it again.
(For FAX-2920 and MFC-7225N)
Turn off the machine's power switch and then turn it on
again. If the error message continues leave the
machine for several minutes and then try it again. (The
machine can be turned off for up to 4 days without
losing faxes stored in the memory.)

No cartridge

The toner cartridge is not installed
properly.

No Paper Fed

The machine is out of paper or paper is
not properly loaded in the paper tray.

Reinstall the toner cartridge.
Refill the paper in the paper tray and then press Start.
—OR—
Remove the paper and load it again and then press
Start.

No Response/Busy

The number you dialed does not
answer or is busy.

Verify the number and try again.

Not Registered

You tried to access a One-Touch or
Speed Dial number that is not
programmed.

Set up the One-Touch or Speed Dial number.
(See Storing One-Touch numbers on page 5-1 and
Storing Speed-Dial numbers on page 5-2.)

11 - 3

Troubleshooting and routine maintenance

ERROR MESSAGES
ERROR MESSAGE

CAUSE

Out of Memory

The machine’s memory is full.

ACTION
(Fax sending or copy operation in progress)
Press Start to send or copy the scanned pages.
—OR—
Press Stop/Exit and wait until the other operations in
progress have finished and then try again.
—OR—
Clear the faxes from the memory. (See Out of Memory
message on page 8-7.)
(Printing operation in process)
Reduce print resolution.
(For details see Advanced tab in the Software User’s
Guide on the CD-ROM.)
(FAX-2820 and FAX-2920 only)
For details regarding print resolution and printer
memory, please see the Printer Manual which can be
downloaded from the solutions.brother.com Web site.
—OR—
Clear the faxes from the memory. (See Out of Memory
message on page 8-7.)

Paper jam Inside

The paper is jammed inside the
machine.

(See Paper jams on page 11-7.)

Paper Jam Rear

The paper is jammed in the back of the
machine.

(See Paper jams on page 11-7.)

Paper Jam Tray

The paper is jammed in the paper tray
of machine.

(See Paper jams on page 11-7.)

Toner Life End

The toner cartridge and drum unit
assembly is not installed or it is not
installed properly.

Re-install the toner cartridge and drum unit assembly.

—OR—
The toner is used up and printing is not
possible.
Toner Low

The toner cartridge is near the end of its
life and the toner will soon run out.

—OR—
Replace the toner cartridge with a new one. (See
Replacing the toner cartridge (TN-350) on page
11-24.)
Order a new toner cartridge now.

11 - 4

Chapter 11

ERROR MESSAGES
ERROR MESSAGE

CAUSE

ACTION

Unable to Init.

The machine has a mechanical
problem.

(Initialize)
Unable to Print
Unable to Scan

Turn off the machine's power switch and then turn it on
again. If the error message continues, leave the
machine for several minutes and try it again.
(For FAX-2920 and MFC-7225N)
Turn off the machine's power switch and then turn it on
again. If the error message continues leave the
machine for several minutes and then try it again. (The
machine can be turned off for up to 4 days without
losing faxes stored in the memory.)
Wrong Paper Size

11 - 5

Paper is not the correct size.

Load the correct size of paper (Letter, Legal or A4) and
then press Start.

Troubleshooting and routine maintenance

Checking if the machine has faxes in
its memory

Transferring faxes to your PC
(MFC-7220 and MFC-7225N only)

1
2

You can transfer the faxes from your
machine’s memory to your PC.

Press Menu/Set, 9, 0, 1.
If the LCD shows No Data, there are no
faxes left in the machine’s memory.
—OR—

If the LCD shows Enter Fax No.
there are faxes in the machine’s
memory.
• You can transfer the faxes to another fax
machine. See Forwarding faxes to
another fax machine on this page.
• (MFC-7220 and MFC-7225N only)
You can transfer the faxes from the
machine’s memory to your PC. See
Transferring faxes to your PC
(MFC-7220 and MFC-7225N only) on
this page.

Forwarding faxes to another fax
machine

1
2

Press Stop/Exit.

Make sure you have set
PC Fax Receive on the machine.
(See PC Fax Receive (MFC-7220 and
MFC-7225N only) on page 6-3.)

Make sure you have installed MFL Pro
Suite on your PC, and then turn on PC
Fax Receiving on the PC. (For details
about PC Fax Receive, see Using
Brother PC-Fax Software in the
Software User’s Guide on the
CD-ROM.)

During setup the LCD will ask if you
want to transfer the faxes to your PC.

To transfer all faxes to your PC, press 1.
—OR—

If you have not set up your Station ID you
cannot enter fax forward mode.
(See Setting the Station ID on page 2-2.)

To exit and leave the faxes in the
memory, press 2.

Note

Enter the fax number to which the faxes
will be forwarded.
Press Start.

Note

If there is an error on the machine’s LCD,
after the faxes have been transferred
disconnect the machine from the power
source for several minutes, and then
reconnect it.

You can transfer the Fax Journal report to
another fax machine by pressing Menu/Set,
9, 0, 2 in Step 1.

11 - 6

Chapter 11

Document jams

Paper jams

If the document is jammed, follow the steps
below.

To clear paper jams, please follow the steps
in this section.

Document was not inserted or fed
properly, or was too long

WARNING
After you have just used the

Open the control panel cover.

machine, some parts inside the machine
are extremely hot. When you open the
front cover or back cover of the machine,
never touch the shaded parts shown in the
following diagram.

Carefully pull the jammed document
toward the front of the machine.

Paper is jammed inside the machine

Close the control panel cover.
Press Stop/Exit.

11 - 7

Pull the paper tray completely out of the
machine.

Pull the jammed paper out of the paper
tray opening.

Troubleshooting and routine maintenance

Open the front cover.

Pull out the drum unit and toner
cartridge assembly. The jammed paper
may be pulled out with the toner
cartridge and drum unit assembly, or
this may release the paper so you can
pull it out of the paper tray opening.

Put the drum unit and toner cartridge
assembly back into the machine.

Close the front cover.

Put the paper tray in the machine.

CAUTION
To prevent damage to the machine
caused by static electricity, do not touch
the electrodes shown in the following
diagram.

11 - 8

Chapter 11

Paper is jammed at the back of the
machine

Pull the tab toward you to open the rear
chute cover.

Pull the jammed paper out of the fuser
unit. If the jammed paper cannot be
pulled out easily, push down on the blue
tab with one hand as you gently pull out
the paper with the other hand.

6
7

Close the back cover.

Close the front cover.

Open the front cover.

Pull out the drum unit and toner
cartridge assembly.

Open the back cover.

11 - 9

Put the drum unit and toner cartridge
assembly back into the machine.

Troubleshooting and routine maintenance

Paper is jammed inside the drum unit
and toner cartridge assembly

Put the toner cartridge back into the
drum unit until you hear it lock into place.
If you put it in properly, the lock lever will
lift automatically.

Put the drum unit and toner cartridge
assembly back into the machine.

Close the front cover.

Open the front cover.

Pull out the drum unit and toner
cartridge assembly.

Hold down the lock lever on the left and
pull the toner cartridge out of the drum
unit. Take out the jammed paper if there
is any inside the drum unit.

11 - 10

Chapter 11

If you are having difficulty with your machine
If you think there is a problem, make a copy first. If the copy looks good, the problem is probably
not your machine. Check the chart below and follow the troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
DIFFICULTY

SUGGESTIONS

Printing or Receiving Faxes
Condensed print and horizontal
streaks or the top and bottom of
sentences are cut off.

You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again. If there is still a problem, call Brother
Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada).

Poor print quality

See Improving the print quality on page 11-16.

Vertical black lines when receiving

Sometimes you may see vertical streaks/black lines on the faxes you receive.
Your machine’s primary corona wire may be dirty, or the sending party’s fax
scanner may be dirty. Clean your primary corona wire (See Cleaning the corona
wire on page 11-24), or ask the sender to make a copy to see if the problem is with
the sending machine. Try receiving from another fax machine. If the problem
continues, call Brother Customer Service at 1-800-284-4329 (in USA) or
1-877-BROTHER (in Canada).

Horizontal streaks; lines are
missing.

You may get a fax with horizontal streaks or with missing lines. Usually this is
caused by a poor telephone connection. Ask the other party to send the fax again.

Received faxes appear as split or
blank pages.

If the received faxes are divided and printed on two pages or if you get an extra
blank page, your Paper Size setting may not be correct for the paper you are
using. (See Setting the Paper Size on page 2-4.) Make sure that auto reduction
menu setting is turned on. (See Printing a reduced incoming fax (Auto Reduction)
on page 4-4.)

Phone Line or Connections
Dialing does not work.

Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse (For
Canada only) on page 5-4.) Check all line cord connections and that the curled
handset cord is not in the EXT jack. Check power cord connection. Send a manual
fax by pressing Hook/Hold or by lifting the handset of the external phone and
dialing the number. Send a manual fax by lifting the handset and dialing the
number. Wait to hear fax receiving tones before pressing Start.

The machine does not answer
when called.

Make sure the machine is in the correct receiving mode for your setup. (See Basic
sending operations on page 3-4.) Check for a dial tone. If possible, call your
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.

Sending Faxes
Poor fax send quality

11 - 11

Change your resolution to Fine or S.Fine. Make a copy to check your machine’s
scanner operation. If the copy quality is not good, clean the scanner. (See
Cleaning the scanner glass on page 11-22.)

Troubleshooting and routine maintenance

DIFFICULTY

SUGGESTIONS

Transmission Verification Report
says ‘RESULT:NG’ or
‘RESULT:ERROR’.

There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘RESULT:NG’ on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Fax Storage (See Turning off Remote Fax Options on page 6-4),
print fax messages in memory (See Printing a fax from the memory on page 4-5)
or cancel a Delayed Fax or Polling Job (See Canceling a fax in progress on page
3-8). If the problem continues, ask the telephone company to check your phone
line.
If you frequently get transmission errors due to possible interference on the phone
line, try changing the Compatibility setting to Basic. (See Compatibility on page
11-20.)

Vertical black lines when sending.

If the copy you made shows the same problem, your scanner is dirty.
(See Cleaning the scanner glass on page 11-22.)

Handling Incoming Calls
The machine ‘Hears’ Voice as CNG
Tone.

If Easy Receive is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a calling fax machine
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy
Receive on page 4-3.)

Sending a Fax Call to the machine.

If you answered at the machine, press Start and hang up immediately. If you
answered on an external or extension phone, press your Fax Receive Code
(default setting is ( 51). When your machine answers, hang up.

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail, an
answering machine, an alarm system or other custom feature on a single phone
line with your machine, it may create a problem sending or receiving faxes.
For Example: Your Brother machine handles the Caller ID subscriber services.
However, if you subscribe to Call Waiting or some other custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should
help overcome this problem. This condition is related to the telephone system
industry and is common to all devices that send and receive information on a
single, shared line with custom features. If avoiding a slight interruption is crucial
to your business, a separate line with no custom features is recommended.

Menu Setting Difficulties
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.

If the Fax
key is not illuminated, press it to turn on Fax mode. The Setup
Receive setting (Menu/Set, 2, 1) and Setup Send setting (Menu/Set, 2, 2) are
available only when the machine is in Fax mode.

Copy Quality Difficulties
Vertical streaks appear in copies.

Sometimes you may see vertical streaks on your copies. Either the scanner or the
primary corona wire is dirty. Clean them both. (See Cleaning the scanner glass on
page 11-22, Cleaning the laser scanner window on page 11-22 and Cleaning the
drum unit on page 11-17.)

11 - 12

Chapter 11

DIFFICULTY

SUGGESTIONS

Printer Difficulties
The machine does not print.

Please make sure:
• The machine is plugged in and the power switch turned On. (See the Quick
Setup Guide.)
—OR—
• The toner cartridge and drum unit are installed properly. (See Replacing the
drum unit (DR-350) on page 11-27.)
—OR—
• The interface cable is securely connected between the machine and computer.
(See the Quick Setup Guide.)
—OR—
• The correct printer driver has been installed and selected.
—OR—
• Check to see if the LCD is showing an error message. (See Error messages on
page 11-1.)
—OR—
• The machine is online. Click Start and then Printers and Faxes. Right-click
‘Brother MFC-XXXX,’ (where XXXX is your model name). Make sure that “Use
Printer Offline” is unchecked.

The machine prints unexpectedly
or it prints garbage.

(For FAX-2820, FAX-2910 and MFC-7220)
When you turn off the machine's power switch its memory will be cleared. To
check whether the machine has faxes in its memory see Checking if the machine
has faxes in its memory on page 11-6. If there are faxes you need to save them
before following the suggestions below. (See Forwarding faxes to another fax
machine on page 11-6 or Transferring faxes to your PC (MFC-7220 and
MFC-7225N only) on page 11-6.)
Turn off the machine's power switch and then turn it on again. If the error message
continues, leave the machine for several minutes and try it again.
Check the settings in your application software to make sure it is set up to work
with your machine.
(For FAX-2920 and MFC-7225N)
Turn off the machine's power switch and then turn it on again. If the error message
continues leave the machine for several minutes and then try it again. (The
machine can be turned off for up to 4 days without losing faxes stored in the
memory.)
Check the settings in your application software to make sure it is set up to work
with your machine.

The machine prints first couple of
pages correctly, then some pages
have text missing.

Your computer is not recognizing the machine’s input buffer full signal. Please
make sure you connect the machine’s cable correctly. (See the Quick Setup
Guide.)

The machine cannot print full pages
of a document.
Out of Memory message occurs.

Reduce the printing resolution. (See Advanced tab in Software User’s Guide on
the CD-ROM.)

My headers or footers appear when
I view my document on the screen
but do not appear when I print
them.

Your machine can print 62 lines per page. The top two lines and bottom two lines
are a restricted area that will not accept print. Adjust the top and bottom margins
in your document to allow for this.

11 - 13

Reduce the complexity of your document and try again. Reduce the graphic quality
or the number of font sizes within your application software.

Troubleshooting and routine maintenance

DIFFICULTY

SUGGESTIONS

Scanning Difficulties (MFC-7220 and MFC-7225N only)
TWAIN errors appear while
scanning.

Make sure the Brother TWAIN driver is selected as the primary source. In
PaperPort®, click Scan in the File menu and select the Brother TWAIN driver.

Software Difficulties (MFC-7220 and MFC-7225N only)
Cannot install software or print.

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.

Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.

Check that the paper size setting in the application and in the printer driver are the
same.

Machine does not print from Adobe
Illustrator

Try to reduce the print resolution. (See Advanced tab in Software User’s Guide on
the CD-ROM.)

When using ATM fonts, some
characters are missing or some
characters are printed in their
place.

If you are using Windows® 98/98SE/Me, select ‘Printer Settings’ from the ‘Start’
menu. Select the properties of the ‘Brother MFC-7220 or MFC-7225N’. Click
‘Spool Setting’ on the ‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format.’

‘Unable to write to LPT1’ or ‘LPT1
already in use’ Error Message
appears. (MFC-7220 and
MFC-7225N only)

1.Make sure the machine is on (plugged into the AC power outlet and the power
switch turned on) and that it is connected directly to the computer using the
IEEE-1284 bi-directional parallel cable. The cable must not go through another
peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box).

‘MFC is Busy’ Error Message
appears.

2.Make sure the machine is not displaying an error message on the LCD Display.
3.Make sure no other device drivers, which also communicate through the parallel
port, are running automatically when you boot up the computer (such as, drivers
for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=,
Run=command lines in the win.ini file or the Setup Group)
4.Check with your computer manufacturer to confirm that the computer’s parallel
port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel
Port Mode – ECP)

Paper Handling Difficulties
The machine does not feed paper.
The LCD shows No Paper Fed or
Paper Jam.

If there is no paper, load a new stack of paper into the paper tray. If there is paper
in the paper tray, make sure it is straight. If the paper is curled, you should
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray. Reduce the amount of paper in the paper tray, and
then try again. Check that the manual feed mode is not selected in the printer
driver.
If the LCD shows Paper Jam and you still have a problem, see Paper jams on
page 11-7.

The machine does not feed paper
from the manual feed slot.

Reinsert the paper firmly, load one sheet at a time. Make sure that manual feed
mode is selected in the printer driver.

How can I load envelopes?

You can load envelopes from the manual feed slot. Your application software must
be set up to print the envelope size you are using. This is usually done in the Page
Setup or Document Setup menu of your software. Please refer to the manual
provided with your software application.

What paper can I use?

You can use plain paper, recycled paper, envelopes, transparencies and labels
that are made for laser machines. (For information on paper you can use, see
About paper on page 1-8.)

How can I clear paper jams?

See Paper jams on page 11-7.

11 - 14

Chapter 11

DIFFICULTY

SUGGESTIONS

Print Quality Difficulties
Printed pages are curled.

Low quality thin or thick paper can cause this problem. Make sure you select the
Paper Type that suits the media type you use. (See About paper on page 1-8.)

Printed pages are smeared.

The Paper Type setting may be incorrect for the type of print media you are
using—OR—The print media may be too thick or have a rough surface. (See
About paper on page 1-8 and Basic tab in the Software User’s Guide on the
CD-ROM (MFC-7220 or MFC-7225N).)

Printouts are too light.

If this problem occurs when making copies or printing received faxes, turn off
Toner Save mode in the machine itself. (See Toner Save on page 2-7.)
Set Toner Save mode to off in the Advanced tab in the printer driver. (See
Advanced tab in Software User’s Guide on the CD-ROM (MFC-7220 or
MFC-7225N).)

Network Difficulties (MFC-7225N only)
I cannot print over the Network

11 - 15

Make sure that your machine is powered on and is online and in Ready mode.
Print a Network Configuration list and check the current settings. (See Printing
reports on page 7-1.) Reconnect the LAN cable to the hub to verify that the cabling
and network connections are good. If possible, try connecting the machine to a
different port on your hub using a different cable. If the connections are good, the
machine shows LAN Active.

Troubleshooting and routine maintenance

Improving the print quality
Examples of poor print quality

ABCDEFGH
CDEF
abcdefghijk
defg

ABCD
abcde
01234
Faint

Recommendation

Check the machine’s environment. Conditions such as humidity, high
temperatures, and so on may cause this print fault. (See Choosing a location on
page 1-2.)
If the whole page is too light, Toner Save mode may be on. Turn off Toner Save
mode in the Advanced tab of printer driver Properties.
—OR—
If this problem occurs when making copies or printing received faxes, turn off
Toner Save mode in the machine itself. (See Toner Save on page 2-7.)
Clean the scanner window and the primary corona wire on the drum unit. (See
Cleaning the laser scanner window on page 11-22 and Cleaning the corona wire
on page 11-24.) If the print quality has not improved, install a new drum unit. (See
Replacing the drum unit (DR-350) on page 11-27.)
Install a new toner cartridge. (See Replacing the toner cartridge (TN-350) on page
11-24.)

ABCDEFGH
abcdefghijk

ABCD
abcde
01234
Gray background

Make sure that you use paper that meets the recommended specifications. (See
About paper on page 1-8.)
Check the machine’s environment - high temperatures and high humidity can
increase the amount of background shading. (See Choosing a location on page
1-2.)
Install a new toner cartridge. (See Replacing the toner cartridge (TN-350) on page
11-24.)
Clean the primary corona wire on the drum unit. (See Cleaning the corona wire on
page 11-24.) If the print quality has not improved, install a new drum unit. (See
Replacing the drum unit (DR-350) on page 11-27.)
Make sure you use paper that meets our specifications. Rough-surfaced paper or
thick print media may cause this problem.

Ghost

Make sure that you choose the appropriate media type in the printer driver or in
the machine’s Paper Type menu setting. (See About paper on page 1-8 and Basic
tab in the Software User’s Guide on the CD-ROM.)
Install a new drum unit. (See Replacing the drum unit (DR-350) on page 11-27.)

ABCDEFGH
abcdefghijk

ABCD
abcde
01234

Toner specks

Hollow print

Make sure that you use paper that meets our specifications. Rough-surfaced
paper may cause the problem. (See About paper on page 1-8.)
Clean the primary corona wire and the drum unit. (See Cleaning the corona wire
on page 11-24 and Cleaning the drum unit on page 11-17.) If the print quality has
not improved, install a new drum unit. (See Replacing the drum unit (DR-350) on
page 11-27.)
Make sure that you use paper that meets our specifications. (See About paper on
page 1-8.) Choose Thick paper mode in the printer driver or in the machine’s
Paper Type menu setting, or use thinner paper than you are currently using.
Check the machine’s environment because conditions such as high humidity can
cause hollow print. (See Choosing a location on page 1-2.)
Clean the primary corona wire on the drum unit. (See Cleaning the corona wire on
page 11-24.) If the print quality has not improved, install a new drum unit. (See
Replacing the drum unit (DR-350) on page 11-27.)
Clean the primary corona wire on the drum unit. (See Cleaning the corona wire on
page 11-24.)
If the print quality has not improved, install a new drum unit. (See Replacing the
drum unit (DR-350) on page 11-27.)

All black

11 - 16

Chapter 11

Examples of poor print quality

Recommendation

Cleaning the drum unit
3.1 in.
(78.5 mm)
3.1 in.
(78.5 mm)

White Spots on black text and
graphics at 3.1 in.
(78.5 mm) intervals

3.1 in.
(78.5 mm)
3.1 in.
(78.5 mm)

Dust, paper powder, glue, and so on may stick to the surface of the photosensitive
drum (OPC) and cause black or white spots to appear on printed documents.
Make a few copies of a blank, white sheet of paper. (See Making multiple copies
on page 8-2.)
If you still see the spots on printed documents after making multiple copies, clean
the drum unit as follows:
1 Remove the drum unit and toner cartridge assembly, and then remove the toner
cartridge from the drum unit.
2 Position the print sample in front of the drum unit so you will know the exact
position on the drum that is causing the poor print.

Black Spots at 3.1 in.
(78.5 mm) intervals

3 Turn the black gear on the drum as you check the surface of the OPC drum.
The OPC drum is photosensitive so do not touch it with your fingers.

OPC drum surface
4 When you find the substance on the drum surface that matches the print
sample, gently dab the surface of the OPC drum with a cotton swab that is lightly
dampened with isopropyl alcohol.
Do not use a scrubbing or wiping motion because this might damage the
drum.

Do not try to clean the surface of the OPC drum with a sharp object, such as
a ball-point pen, because this might cause permanent damage to the drum
unit.
If the print quality still has not improved you need to install a new drum.
(See Replacing the drum unit (DR-350) on page 11-27.)

11 - 17

Troubleshooting and routine maintenance

Examples of poor print quality

ABCDEFGH
abcdefghijk

ABCD
abcde
01234
Black toner marks across the page

Recommendation

The drum unit may be damaged. Put in a new drum unit (See Replacing the drum
unit (DR-350) on page 11-27).
Make sure that you use paper that meets our specifications. (See About paper on
page 1-8.)
If you use label sheets for laser printers, the glue from the sheets may sometimes
stick to the OPC drum surface. Clean the drum unit. (See Cleaning the drum unit
on page 11-17.)
Do not use paper that has clips or staples because they will scratch the surface of
the drum.
If the unpacked drum unit is in direct sunlight or room light, the unit may be
damaged.

ABCDEFGH
abcdefghijk

ABCD
abcde
01234

White lines across the page

Make sure that you use paper that meets our specifications. A rough surfaced
paper or thick print media can cause the problem.
Make sure that you choose the appropriate media type in the printer driver or in
the machine’s Paper Type menu setting. (See About paper on page 1-8 and Basic
tab in the Software User’s Guide on the CD-ROM.)
The problem may disappear by itself. Print multiple pages to clear this problem,
especially if the machine has not been used for a long time.
The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum
unit (DR-350) on page 11-27.)

ABCDEFGH
abcdefghijk

ABCD
abcde
01234

Clean the inside of the machine and the primary corona wire in the drum unit. (See
Cleaning the corona wire on page 11-24.)
The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum
unit (DR-350) on page 11-27.)

Lines across the page

Clean the primary corona wire of the drum unit.
ABCDEFGH
abcdefghijk

ABCD
abcde
01234
Black lines down the page
Printed pages have toner stains down
the page.

Make sure the primary corona wire blue tab is at the home position (▲).
The drum unit may be damaged. Install a new drum unit. (See Replacing the drum
unit (DR-350) on page 11-27.)
The toner cartridge may be damaged. Put in a new toner cartridge. (See Replacing
the toner cartridge (TN-350) on page 11-24.) Make sure that a torn piece of paper
is not inside the machine covering the laser scanner window.
The fixing unit may be smudged. Call Brother Customer Service at
1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada).

ABCDEFGH
abcdefghijk

ABCD
abcde
01234
White lines down the page
GH
ABCDEF ijk
abcdefgh

ABCD
abcde
01234

Page skewed

You may clear the problem by wiping the laser scanner window with a soft cloth.
(See Cleaning the laser scanner window on page 11-22.)
The toner cartridge may be damaged. Put in a new toner cartridge. (See Replacing
the toner cartridge (TN-350) on page 11-24.)
Make sure the paper or other print media is loaded properly in the paper tray and
that the guides are not too tight or too loose against the paper stack.
Set the paper guides correctly.
If you are using the manual feed slot, see To load paper or other media in the
manual feed slot on page 1-11.
The paper tray may be too full.
Check the paper type and quality. (See About paper on page 1-8.)
Check the paper type and quality. High temperatures and high humidity will cause
paper to curl.

Curl or wave

If you don’t use the machine very often, the paper may have been in the paper tray
too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack
and then rotate the paper 180° in the paper tray.

11 - 18

Chapter 11

Examples of poor print quality

Recommendation

Make sure that paper is loaded properly.
B DEFGH
abc efghijk

Check the paper type and quality. (See About paper on page 1-8.)

A CD
bcde
1 34

Turn over the stack of paper in the tray or rotate the paper 180° in the input tray.

Wrinkles or creases

11 - 19

Troubleshooting and routine maintenance

Compatibility
If you are having difficulty sending or
receiving a fax due to possible interference
on the phone line, we recommend that you
adjust the Equalization for compatibility to
reduce the modem speed for fax operations.

Press Menu/Set, 2, 0, 1.
1.Compatibility

Press ▲ or ▼ to select Basic or
Normal (or High*).

Packing and shipping
the machine
When you transport the machine, use the
packing materials that came with your
machine. If you do not pack the machine
properly, you could void your warranty. The
machine should be adequately insured with
the carrier

1
2

Turn off the machine’s power switch.

Unplug the machine from the AC power
outlet.

4
5
6

Unplug all the cables from the machine.

Place the drum unit and toner cartridge
assembly into the plastic bag and seal
the bag.

Close the front cover.

Press Menu/Set.

Press Stop/Exit.

* High is available for FAX-2910, FAX-2920
and MFC-7225 only.

Note
■ Basic reduces the modem speed to 9600
bps. Unless interference is a recurring
problem on your phone line, you may
prefer to use it only when needed.
■ Normal sets the modem speed at
14400 bps.
■ High sets the modem speed at
33600 bps.
■ When you change the Compatibility to
Basic, the ECM feature is not available.

Unplug the machine from the telephone
wall jack.

Open the front cover.
Remove the drum unit and toner
cartridge assembly. Leave the toner
cartridge installed in the drum unit.

Remove the telephone line cord, ADF
document output support, handset and
handset curled cord.

Wrap the machine in the plastic bag and
place it in the original carton with the
original packing material.

11 - 20

Chapter 11

Pack the drum unit and toner cartridge
assembly, AC cord and printed
materials in the original carton as shown
below:

Routine maintenance
CAUTION
The drum unit contains toner, so handle it
carefully. If toner scatters and your hands
or clothes get dirty, immediately wipe or
wash it off with cold water.

Cleaning the outside of the
machine
CAUTION

Note
If you are returning your machine to Brother
as part of the Exchange Service, pack only
the machine. Keep all separate parts and
printed materials to use with your “Exchange”
machine.

Close the carton and tape it shut.

11 - 21

■ Use neutral detergents. Cleaning with
volatile liquids such as thinner or
benzine will damage the outside
surface of the machine.
■ Do not use cleaning materials that
contain ammonia.
■ Do not use isopropyl alcohol to remove
dirt from the control panel. It may crack
the panel.

Pull the paper tray completely out of the
machine.

Troubleshooting and routine maintenance

Wipe the outside of the machine with a
soft cloth to remove dust.

Cleaning the scanner glass

1
2
3

Remove anything that is stuck inside the
paper tray.

Wipe the inside of the paper tray with a
soft cloth to remove the dust.

Turn off the machine’s power switch.
Lift the control panel cover.
Moisten a small clean soft, lint-free cloth
with isopropyl alcohol and carefully
remove dirt from the glass strip and the
white bar above it.
Control
Panel Cover

White Bar

Glass
Strip

Re-load the paper and put the paper tray
in the machine.

Close the control panel cover.

Cleaning the laser scanner
window
CAUTION
■ Do not use isopropyl alcohol to clean
the laser scanner window.
■ Do not touch the laser scanner window
with your fingers.

Before you clean the inside of the
machine, turn off the machine’s power
switch.
Unplug the telephone line cord first, and
then unplug the power cord from the AC
power outlet.

11 - 22

Chapter 11

Open the front cover and pull out the
drum unit and toner cartridge assembly.

Gently clean the laser scanner window
by wiping it with a clean soft, dry cloth.
Do not use isopropyl alcohol.

WARNING

Laser Scanner
Window

Just after you have used the
machine, some internal parts of the
machine are extremely HOT! When you
open the front cover of the machine, never
touch the shaded parts shown in the
diagram below.

Put the drum unit and toner cartridge
assembly back into the machine.

5
6

Close the front cover.

CAUTION
To prevent damage to the machine from
static electricity, do not touch the
electrodes shown below.

Plug the machine’s power cord back into
the AC power outlet first, and then plug
in the telephone line cord.
Turn on the machine’s power switch.

11 - 23

Troubleshooting and routine maintenance

Cleaning the corona wire
We recommend placing the drum unit and
toner cartridge assembly on a cloth or large
disposable paper to avoid spilling and
scattering toner.

Open the front cover and pull out the
drum unit and toner cartridge assembly.

Replacing the toner cartridge
(TN-350)
The toner cartridge can print up to 2,500
pages. When the toner cartridge is running
low, the LCD shows Toner Low. Actual page
count will vary depending on your average
type of document (i.e., standard letter,
detailed graphics).

Note
It is a good idea to keep a new toner cartridge
ready for use when you see the Toner Low
warning.

Clean the primary corona wire inside the
drum unit by gently sliding the blue tab
from right to left several times.

Discard the used toner cartridge according to
local regulations, keeping it separate from
domestic waste. Be sure to seal the toner
cartridge tightly so toner powder does not
spill out of the cartridge. If you have
questions, call your local waste disposal
office.
We recommend that you clean the machine
and drum unit when you replace the toner
cartridge. (See Cleaning the laser scanner
window on page 11-22 and Cleaning the
drum unit on page 11-17.)

Return the blue tab and snap it into the
Home position (▼).
CAUTION

If you do not return the blue tab to the
Home position (▼), your printed pages
may have vertical black stripes on them.

Reinstall the drum unit and toner
cartridge assembly in the machine.

Close the front cover.

11 - 24

Chapter 11

How to replace the toner
cartridge

Hold down the lock lever on the left and
pull the toner cartridge out of the drum
unit.

WARNING
Just after you use the machine,
some internal parts of the machine will be
extremely HOT! Never touch the shaded
parts shown in the illustration.

CAUTION
■ Place the drum unit on a drop cloth or
large piece of disposable paper to
avoid spilling and scattering the toner.

Open the front cover and pull out the
drum unit and toner cartridge assembly.

CAUTION
To prevent damage to the machine from
static electricity, do not touch the
electrodes shown below.

11 - 25

■ Handle the toner cartridge carefully. If
toner scatters on your hands or
clothes, immediately wipe it off or wash
it with cold water.
■ Brother strongly recommends that you
do not refill the toner cartridge provided
with your machine. We also strongly
recommend that you continue to use
only Genuine Brother Brand
replacement toner cartridges (TN-350).
Using or attempting to use potentially
incompatible toner and/or toner
cartridges in your machine may cause
damage to the machine itself and/or it
may result in unsatisfactory print
quality. Our warranty coverage does
not apply to any problem that was
caused by the use of unauthorized
third party toner and toner cartridges.
To protect your investment and
guarantee your print quality please
continue to replace consumed toner
cartridges with only Genuine Brother
Branded Supplies.

Troubleshooting and routine maintenance

Insert the new toner cartridge in the
drum unit until it clicks into place. If you
put it in properly, the lock lever will lift
automatically.

Clean the primary corona wire inside the
drum unit by gently sliding the blue tab
from right to left several times. Return
the blue tab to the Home position (▼)
before reinstalling the drum unit and
toner cartridge assembly.

Install the drum unit and toner cartridge
assembly in the machine.

Close the front cover.

CAUTION
■ Wait to unpack the toner cartridge until
immediately before you install it in the
machine. If a toner cartridge is left
unpacked for a long period of time, the
toner life is shortened.
■ Do not touch the shaded parts shown
in the illustrations to prevent any
degradation to the print quality.

Unpack the new toner cartridge. Place
the used toner cartridge into the
aluminum bag and discard it according
to local regulations.

Gently rock the toner cartridge from side
to side five or six times to distribute the
toner evenly inside the cartridge.

Remove the protective cover.

11 - 26

Chapter 11

Replacing the drum unit
(DR-350)
The machine uses a drum unit to create print
images on paper. If the LCD shows Change
Drum Soon, the drum unit is near the end of
its life and it is time to buy a new one.

WARNING
Just after you have used the
machine, some internal parts of the
machine are extremely HOT! So please
be careful.

Even if the LCD shows Change Drum Soon,
you may be able to continue printing without
having to replace the drum unit for a while.
However, if there is a noticeable deterioration
in the output print quality (even before
Change Drum Soon appears), then the
drum unit should be replaced. You should
clean the machine when you replace the
drum unit. (See Cleaning the laser scanner
window on page 11-22.)

1
CAUTION

Open the front cover and pull out the
drum unit and toner cartridge assembly.

When removing the drum unit, handle it
carefully because it contains toner. If toner
scatters and your hands or clothes get
dirty, immediately wipe or wash it off with
cold water.

Note
The drum unit is a consumable item, and it is
necessary to replace it periodically. There are
many factors that determine the actual drum
life, such as temperature, humidity, type of
paper and how much toner you use for the
number of pages per print job. The estimated
drum life is up to 12,000 pages. The actual
number of pages your drum will print may be
significantly less than these estimates.
Because we have no control over the many
factors that determine the actual drum life, we
cannot guarantee a minimum number of
pages that will be printed by your drum.

11 - 27

CAUTION
To prevent damage to the printer from
static electricity, do not touch the
electrodes shown below.

Troubleshooting and routine maintenance

Hold down the lock lever on the left and
pull the toner cartridge out of the drum
unit.

Install the drum unit and toner cartridge
assembly in the machine.

Press Options.
Replace Drum?
1.Yes 2.No

To confirm you are installing a new
drum, press 1.

When the LCD shows Accepted, close
the front cover.
CAUTION

Note
Discard the used drum unit according to local
regulations, keeping it separate from
domestic waste. Be sure to seal the drum unit
tightly so toner powder does not spill out of
the unit. If you have questions, call your local
waste disposal office.

If toner scatters and your hands or clothes
get dirty, immediately wipe off or wash
with cold water.

CAUTION
Wait to unpack the new drum unit until
immediately before installing it. Place the
old drum unit into the plastic bag.

3
4

Unpack the new drum unit.
Reinstall the toner cartridge into the new
drum unit. If you put it in properly, the
lock lever will lift automatically.

11 - 28

Chapter 11

Machine Information

Checking the Drum Life

Checking the Serial Numbers

You can view the machine’s drum life on the
LCD.

You can view the machine’s serial number on
the LCD.

3.Drum Life

For MFC-7225N, press Menu/Set, 6, 1.

Remaining:XXX%

Press Stop/Exit.

You can view the machine’s page counters
for copies, printer pages, reports and lists,
faxes or a summary total.
For FAX-2820, FAX-2910, FAX-2920
and MFC-7220, press Menu/Set, 4, 2.
—OR—
For MFC-7225N, press Menu/Set, 6, 2.
2.Page Counter

Press ▲ or ▼ to select Total, Copy,
Print or List/Fax.
Total

:XXXXXX

Copy

:XXXXXX

List/Fax :XXXXXX

For MFC-7225N, press Menu/Set, 6, 3.

—OR—

Checking the Page Counters

For FAX-2820, FAX-2910, FAX-2920
and MFC-7220, press Menu/Set, 4, 3.
—OR—

For FAX-2820, FAX-2910, FAX-2920
and MFC-7220, press Menu/Set, 4, 1.

1.Serial No.

Press Stop/Exit.

11 - 29

Press Stop/Exit.

Note
The drum life check will be accurate only if
you have reset the drum counter when you
installed a new drum unit. It will not be
accurate if you have reset the drum counter
during the life of a used drum.

Appendix A

Setting up telephone
services
Your machine supports the Distinctive Ring
and Caller ID subscriber telephone services
that some telephone companies offer.

Note
■ If you have Voice Mail, Call Waiting, Call
Waiting/Caller ID, RingMaster, an
answering service, an alarm system or
other custom features on your telephone
line, it may affect the way your machine
works. (See Custom features on page
1-12 and Custom features on a single line.
on page 11-12.)
■ If you have Voice Mail on your phone line,
please read the following carefully.

Distinctive Ring
Brother uses the term ‘Distinctive Ring’ but
different telephone companies have other
names for this service such as SmartRing,
RingMaster, Teen-Ring, Indent-a-Call or
Indent-a-Ring.

What does your telephone company’s
‘Distinctive Ring’ do?
Your telephone company’s Distinctive Ring
service allows you to have more than one
number on the same phone line. If you need
more than one phone number, it is
cheaper than paying for an extra line. Each
phone number has its own distinctive ring
pattern, so you will know which phone
number is ringing. This is one way you can
have a separate phone number for your
machine.

What does Brother’s ‘Distinctive Ring’
do?
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company’s Distinctive Ring service. The new
phone number on your line can just receive
faxes.

Note
You must pay for your telephone company’s
Distinctive Ring service before you program
the machine to work with it.

Do you have Voice Mail?
If you have Voice Mail on the phone line that
you will install your new machine on, there is
a strong possibility that Voice Mail and the
machine will conflict with each other while
receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so
both Voice Mail and the machine can work
together without any problems. If each one
has a separate phone number, neither will
interfere with the other’s operations.
If you decide to get the Distinctive Ring
service from the telephone company, you will
need to follow the directions on next page to
‘register’ the new Distinctive Ring pattern
they give you. This is so your machine can
recognize its incoming calls.

Note
You can change or cancel the Distinctive
Ring pattern at any time. You can switch it off
temporarily, and turn it back on later. When
you get a new fax number, make sure you
reset this feature.

Note
Please call your telephone company for
availability and rates.

A-1

Before you choose the ring pattern to
register

Registering the Distinctive Ring
pattern

You can only register one Distinctive Ring
pattern with the machine. Some ring patterns
cannot be registered. The ring patterns below
are supported by your Brother machine.
Register the one your telephone company
gives you.

Very important!

Ring
Pattern

Rings

long-long

short-longshort

short-shortlong

very long
(normal
pattern)

After you have set the Distinctive Ring feature
to ON, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the Distinctive Ring
number, Manual mode means you must
answer all the calls yourself. You can not
change the receive mode to another mode
while the Distinctive Ring is set to on.

Press Menu/Set, 2, 0, 2.
2.Distinctive

Press ▲ or ▼ to select Set.
Press Menu/Set.

Press ▲ or ▼ to select the stored ring
pattern you want to use.
Press Menu/Set.

Note

(You will hear each pattern as you scroll
through the four patterns. Make sure
you choose the pattern that the
telephone company gave you.)

If the ring pattern you received is not on this
chart, please call your telephone company
and ask for one that is shown.
■ The machine will only answer calls to its
registered number.

Press Stop/Exit. Distinctive Ring is now
set to on.

■ The first two rings are silent on the
machine. This is because the fax must
«listen» to the ring pattern (to compare it
to the pattern that was ‘registered’). (Other
telephones on the same line will ring.)

Turning off the Distinctive Ring

■ If you program the machine properly, it will
recognize the registered ring pattern of the
‘fax number’ within 2 ring patterns and
then answer with a fax tone. When the
‘voice number’ is called, the machine will
not answer.

A-2

Press Menu/Set, 2, 0, 2.
2.Distinctive

Press ▲ or ▼ to select Off.
Press Menu/Set.

Press Stop/Exit.

Appendix A

If you turn off Distinctive Ring, the machine
will stay in Manual receive mode. You will
need to set the Receive Mode again. (See To
select or change your Receive Mode on page
4-2.)

Viewing Caller ID List
Caller ID memory stores information for up to
thirty calls. When the thirty-first call comes in,
information about the first call is erased. You
can scroll through Caller ID information to
review those calls made to your machine.

1
Caller ID

3.Caller ID

2
Note

The caller ID of the last call will appear
on the display. If no ID is stored, the
beeper will sound and No Caller ID
will appear on the display.

Press ▲ or ▼ to scroll through the Caller
ID memory to select the Caller ID you
want to view, and then press Menu/Set.
The LCD shows the caller’s number and
the date and time of the call.

Press

■ You will see the first 16 characters of the
number (or name).
■ Out of Area display means call
originated outside your Caller ID service
area.
■ Private Call display means the caller
has intentionally blocked transmission of
information.

You can print a list of Caller ID information
received by your machine. (See Printing
Caller ID List on page A-3.)
Caller ID service varies with different carriers.
Call your local telephone company to
determine the kind of service available in your
area.

Press ▲ or ▼ to select Display# .
Press Menu/Set.

The Caller ID feature lets you use the Caller
ID subscriber service offered by many local
telephone companies. This service displays
the telephone number, or name if it is
available, of your caller as the line rings.
After a few rings, the LCD shows the
telephone number of your caller (and name, if
available). Once you pick up the handset, the
Caller ID information disappears from the
LCD, but the call information remains stored
in the Caller ID memory.

Press Menu/Set, 2, 0, 3.

▲

Note

to return to the Caller ID listing.

—OR—
Press Stop/Exit.

Printing Caller ID List

Press Menu/Set, 2, 0, 3.
3.Caller ID

Press ▲ or ▼ to select Print Report.

Press Menu/Set.
If no ID is stored, the beeper will sound
and No Caller ID will appear on the
display.

3
4

Press Start.
After printing has finished, press
Stop/Exit.

A-3

Call Waiting
The Call Waiting feature lets you use the Call
Waiting subscriber service offered by many
local telephone companies. This feature
enables you to take a second call on your
machine, without disconnecting the first
caller.

To answer a Call Waiting signal while
you are talking on the phone, ask the
other party if you can put them on Hold
to catch the other call.

Press Search/Speed Dial to switch to
the second call.

To switch back to the first call, press
Search/Speed Dial again.

Note
Either caller can hang up at any time.
However, if you hang up you will disconnect
both callers.

Advanced receiving
operations
Operation from extension
telephones
If you answer a fax call on an extension
telephone or an external telephone
connected to the EXT. jack of the machine,
you can make your machine take the call by
using the Fax Receive Code. When you
press the Fax Receive Code
51, the
machine starts to receive the fax. (See Easy
Receive on page 4-3.)
If the machine answers a voice call and
double-rings for you to take over, use the
Telephone Answer Code #51 to take the call
at an extension phone. (See Setting the F/T
Ring Time (Fax/Tel mode only) on page 4-3.)
If you answer a call and no one is on the line,
you should assume that you’re receiving a
manual fax.
■ Press
51 and wait for the chirp or until
the machine’s LCD displays Receiving,
and then hang up.

For Fax/Tel mode only
When the machine is in Fax/Tel mode, it will
use the F/T Ring Time
(pseudo/double-ringing) to alert you to pick
up a voice call.
If you’re at the machine, you can lift the
handset to answer.
If you’re at an extension phone, you’ll need to
lift the handset during the F/T Ring Time and
then press #51 between the pseudo/double
rings. If no one is on the line, or if someone
wants to send you a fax, send the call back to
the machine by pressing
51.

A-4

Appendix A

Using a cordless external
handset

Connecting an external
device to your machine

If your cordless telephone is connected to the
EXT. jack on the machine and you typically
carry the cordless handset elsewhere, it is
easier to answer calls during the Ring Delay.

Connecting an external
telephone

Changing the remote codes

You can connect a separate telephone (or
telephone answering device) directly to your
machine as shown in the diagram below.

The preset Fax Receive Code is
51. The
preset Telephone Answer Code is #51. If you
want to, you can replace them with your own
codes.

Connect the telephone line cord to the jack
labeled EXT. in the left of the machine.
Extension
Telephone

If it is not illuminated in green, press
(Fax).

External
Telephone

Press Menu/Set, 2, 1, 4.
4.Remote Code

Press ▲ or ▼ to select On (or Off).
Press Menu/Set.

Enter the new Fax Receive Code.
Press Menu/Set.

Enter the new Telephone Answer Code.

Press Stop/Exit.

Connecting an external
telephone answering device
(TAD)

Note

Sequence

Press Menu/Set.

When you are using an external phone, the
LCD shows Ext. Tel in Use.

■ If you are always disconnected when
accessing your external TAD remotely, try
changing the Fax Receive Code and
Telephone Answer Code to another
three-digit code (such as # # # and 9 9 9)
■ Remote Codes might not work with some
telephone systems.

You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine “listens” for fax calling
(CNG) tones. If it hears them, the machine
takes over the call and receives the fax. If it
does not hear CNG tones, the machine lets
the TAD continue playing your outgoing
message so your caller can leave you a voice
message.

A-5

The TAD must answer within four rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings there are only 8 to 10 seconds of CNG
tones left for the fax “handshake”. Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.

Improper Setup
Unless you are using Distinctive Ring,
do not connect a TAD elsewhere on the
same phone line.

TAD

Note

TAD

■ If you do not receive all your faxes, reduce
the Ring Delay setting on your external
TAD.
■ If You Subscribe to your Telephone
Company’s Distinctive Ring Service:
You may connect an external TAD to a
separate wall jack only if you subscribe to
your telephone company’s Distinctive
Ring service, have registered the
distinctive ring pattern on your machine,
and use that number as a fax number. The
recommended setting is at least four rings
on the external TAD when you have the
telephone company’s Distinctive Ring
Service. You cannot use the Toll Saver
setting.
■ If You Do Not Subscribe to Distinctive
Ring Service:
You must plug your TAD into the EXT.
jack of your machine. If your TAD is
plugged into a wall jack, both your
machine and the TAD will try to control the
phone line. (See illustration below.)

A-6

When the TAD answers a call, the LCD
shows Ext. Tel in Use .

Connections
The external TAD must be plugged into the
back of the machine, into the jack labeled
EXT. Your machine cannot work properly if
you plug the TAD into a wall jack (unless you
are using Distinctive Ring).

Plug the telephone line cord from the
telephone wall jack into the back of the
machine, in the jack labeled LINE.

Plug the telephone line cord from your
external TAD into the back of the
machine, in the jack labeled EXT. (Make
sure this cord is connected to the TAD at
the TAD’s telephone line jack, and not
its handset jack.)

Set your external TAD to four rings or
less. (The machine’s Ring Delay setting
does not apply.)

Record the outgoing message on your
external TAD.

Set the TAD to answer calls.

Appendix A

Set the Receive Mode to
External TAD.
(See Choosing the Receive Mode on
page 4-1.)

Recording outgoing message (OGM)
on an external TAD
Timing is important in recording this
message.

2
3

Record 5 seconds of silence at the
beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)
Limit your speaking to 20 seconds.
End your 20-second message by giving
your Fax Receive Code for people
sending manual faxes. For example:
“After the beep, leave a message or
send a fax by pressing
51 and Start.”

Note
We recommend beginning your OGM with an
initial 5-second silence because the machine
cannot hear fax tones over a resonant or loud
voice. You may try omitting this pause, but if
your machine has trouble receiving, then you
must re-record the OGM to include it.

Special line
considerations
Roll over phone lines
A roll over phone system is a group of two or
more separate telephone lines that pass
incoming calls to each other if they are busy.
The calls are usually passed down or “rolled
over” to the next available phone line in a
preset order.
Your machine can work in a roll over system
as long as it is the last number in the
sequence, so the call cannot roll away. Do not
put the machine on any of the other numbers;
when the other lines are busy and a second
fax call is received, the fax call would be
transferred to a line that does not have a fax
machine. Your machine will work best on a
dedicated line.

Two-line phone system
A two-line phone system is nothing more than
two separate phone numbers on the same
wall outlet. The two phone numbers can be
on separate jacks (RJ11) or combined into
one jack (RJ14). Your machine must be
plugged into an RJ11 jack. RJ11 and RJ14
jacks may be equal in size and appearance
and both may contain four wires (black, red,
green, yellow). To test the type of jack, plug in
a two-line phone and see if it can access both
lines. If it can, you must separate the line for
your machine. (See Easy Receive on page
4-3.)

A-7

Converting telephone wall
outlets
There are three ways to convert to an RJ11
jack. The first two ways may require
assistance from the telephone company. You
can change the wall outlets from one RJ14
jack to two RJ11 jacks. Or, you can have an
RJ11 wall outlet installed and slave or jump
one of the phone numbers to it.
The third way is the easiest: Buy a triplex
adapter. You can plug a triplex adapter into
an RJ14 outlet. It separates the wires into two
separate RJ11 jacks (Line 1, Line 2) and a
third RJ14 jack (Lines 1 and 2). If your
machine is on Line 1, plug the machine into
L1 of the triplex adapter. If your machine is on
Line 2, plug it into L2 of the triple adapter.

Place the two-line TAD and the two-line
telephone next to your machine.

Plug one end of the telephone line cord
for your machine into the L2 jack of the
triplex adapter. Plug the other end into
the LINE jack on the back of the
machine.

Plug one end of the first telephone line
cord for your TAD into the L1 jack of the
triplex adapter. Plug the other end into
the L1 or L1/L2 jack of the two-line TAD.

Plug one end of the second telephone
line cord for your TAD into the L2 jack of
the two-line TAD. Plug the other end into
the EXT. jack on the left side of the
machine.

Triplex Adapter

Two Line Phone

RJ14

RJ11

External Two Line TAD

machine

RJ14

Installing machine, external
two-line TAD and two-line
telephone
When you are installing an external two-line
telephone answering device (TAD) and a
two-line telephone, your machine must be
isolated on one line at both the wall jack and
at the TAD. The most common connection is
to put the machine on Line 2, which is
explained in the following steps. The back of
the two-line TAD must have two telephone
jacks: one labeled L1 or L1/L2, and the other
labeled L2. You will need at least three
telephone line cords, the one that came with
your machine and two for your external
two-line TAD. You will need a fourth line cord
if you add a two-line telephone.

A-8

You can keep two-line telephones on other
wall outlets as always. There are two ways to
add a two-line telephone to the machine’s
wall outlet. You can plug the telephone line
cord from the two-line telephone into the
L1+L2 jack of the triplex adapter. Or, you can
plug the two-line telephone into the TEL jack
of the two-line TAD.

Appendix A

Multi-line connections (PBX)
Most offices use a central telephone system.
While it is often relatively simple to connect
the machine to a key system or a PBX
(Private Branch Exchange), we suggest that
you contact the company that installed your
telephone system and ask them to connect
the machine for you. It is advisable to have a
separate line for the machine.
If the machine is to be connected to a
multi-line system, ask your installer to
connect the unit to the last line on the system.
This prevents the unit from being activated
each time a telephone call is received.

If you are installing the machine to
work with a PBX

It is not guaranteed that the unit will
operate properly under all
circumstances with a PBX. Any cases of
difficulty should be reported first to the
company that handles your PBX.

If all incoming calls will be answered by
a switchboard operator, it is
recommended that the Receive Mode
be set to Manual. All incoming calls
should initially be regarded as telephone
calls.

Custom features on your
phone line
If you have Voice Mail, Call Waiting, Call
Waiting/Caller ID, RingMaster, an answering
service, an alarm system or other custom
feature on one phone line it may create a
problem with the operation of your machine.
(See Custom features on a single line. on
page 11-12.)

A-9

Appendix B

On-screen
programming
Your machine is designed to be easy to use
with LCD on-screen programming using the
navigation keys. User-friendly programming
helps you take full advantage of all the menu
selections your machine has to offer.
Since your programming is done on the LCD,
we have created step-by-step on-screen
instructions to help you program your
machine. All you need to do is follow the
instructions as they guide you through the
menu selections and programming options.

Menu table
The Menu table that begins on page B-3 will
help you understand the menu selections and
options that are found in the machine’s
programs. Once you become familiar with
programming, you can use the Menu table as
a quick reference when you want to change
your settings.

Note
You can program your machine by pressing
Menu/Set, followed by the menu numbers.
For example to set Beeper Volume to Low.
Press Menu/Set, 1, 4, 2 and ▲ or ▼ to select
Low.
Press Menu/Set.

B-1

Memory storage
If there is a power failure, you will not lose
your menu settings because they are stored
permanently. Temporary settings (such as
Contrast, Overseas Mode, and so on) will be
lost. You may also have to reset the date and
time.

Note
During a power failure, the FAX-2920 and
MFC-7225N will retain messages that are in
the memory for approximately 4 days.

Appendix B

Navigation keys

You can access the menu mode by pressing
Menu/Set.
When you enter the menu, the LCD scrolls.
Press 1 for General Setup menu
1.General Setup

—OR—
Press 2 for Fax menu
2.Fax

Scroll through the current menu
level

—OR—
Press 3 for Copy menu
3.Copy

....

Access the menu
Go to the next menu level
Accept an option

Go back to the previous menu
level or forward to the next menu
level

Press 0 for Initial Setup

Exit the menu

You can scroll more quickly through each
menu level by pressing the arrow for the
direction you want: ▲ or ▼.

0.Initial Setup

Select an option by pressing Menu/Set when
that option appears on the LCD.
The LCD will then show the next menu level.
Press ▲ or ▼ to scroll to your next menu
selection.
Press Menu/Set.
When you finish setting an option, the LCD
shows Accepted.

B-2

Select & Set

to accept

to exit

Main Menu

Submenu

Menu Selections Options

Descriptions

Page

1. General
Setup

1. Mode Timer

—

5 Mins
2 Mins
1 Min
30 Secs
0 Sec
Off

Sets the time to return to
Fax mode.

2-3

—

5 Mins
2 Mins
1 Min
30 Secs
0 Sec
Off

Sets the time to return to
Fax mode.

2-3

2. Paper Type

—

Thin
Plain
Thick
Thicker
Transprncy
Recycled

Sets the type of paper in
the paper tray.

2-4

3. Paper Size

—

A4
Letter
Legal
Executive
A5
A6
B5
B6

Sets the size of the paper
in the paper tray.

2-4

4. Volume

1. Ring

High
Med
Low
Off

Adjusts the ring volume.

2-5

2. Beeper

High
Med
Low
Off

Adjusts the volume level of 2-5
the beeper.

3. Speaker

High
Med
Low
Off

Adjusts the speaker
volume.

(FAX-2820,
FAX-2910 and
FAX-2920 only)

1. Mode Timer
(MFC-7220 and
MFC-7225N only)

Note
The factory settings are shown in Bold.

B-3

2-5

Appendix B

Select & Set

to accept

to exit

Main Menu

Submenu

Menu Selections Options

Descriptions

Page

1. General
Setup

4. Volume

4. Handset

High
Low

Adjusts the handset
volume.

2-6

5. Volume
Amplify

On
(Permanent/
Temporary)
Off

For the hearing-impaired,
you can set the volume to
the Vol Amplify:On
setting on a permanent or
temporary basis.

2-6
2-7

5. Auto
Daylight

—

On
Off

Changes for Daylight
Savings Time
automatically.

2-7

6. Ecology

1. Toner Save

On
Off

Increases the life of the
toner cartridge.

2-7

2. Sleep Time

(0-99)
05Min

Conserves power.

2-8

—

Light
Dark

Adjust the contrast of the
LCD.

2-8

Prohibits most operations
except receiving faxes.

2-9

(Continued)

7. LCD
Contrast
8. Security

1. TX Lock
(FAX-2820,
FAX-2910 and
MFC-7220 only)
1. Mem
Security
(FAX-2920 and
MFC-7225N only)
2. Setting
Lock

Prohibits most operations 2-10
except receiving faxes into
the memory.
Prohibits the settings for
Date & Time, Station ID,
Quick-Dial and General
Setup.

2-12

Note
The factory settings are shown in Bold.

B-4

Select & Set

to accept

to exit

Main Menu

Submenu

Menu Selections Options

Descriptions

Page

2. Fax

1. Setup
Receive

1. Ring Delay

04
03
02
01
00

Sets the number of rings
before the machine
answers in Fax Only or
Fax/Tel mode.

4-2

2. F/T Ring
Time

70
40
30
20

3. Easy
Receive

On
Semi
Off

Receives fax messages
without pressing Start.

4. Remote Code

On( 51, #51)
Off

You can answer all calls at A-5
an extension or external
phone and use codes to
turn the machine on or off.
You can personalize these
codes.

5. Auto
Reduction

On
Off

Reduces the size of
incoming faxes.

4-4

6. Print
Density

▼ - +
▼ - +
▼ - +
▼ - +
▼ - +

Makes printouts darker or
lighter.

4-5

7. Polling RX

—

Sets up your machine to
poll another fax machine.

4-5

(In Fax mode
only)

Note
The factory settings are shown in Bold.

B-5

Sets the
4-3
pseudo/double-ring time in
Fax/Tel mode.

Secs
Secs
Secs
Secs

▲
▲
▲
▲
▲

4-3

Appendix B

Select & Set

to accept

to exit

Main Menu

Submenu

Menu Selections Options

Descriptions

Page

2. Fax

2. Setup Send

1. Contrast

(In Fax mode
only)

Changes the lightness or
darkness of faxes you
send.

3-5

(Continued)

Auto
Light
Dark

2. Fax
Resolution

Standard
Fine
S.Fine
Photo

Sets the default resolution
for outgoing faxes.

3-5

3. Delayed Fax

—

Sets the time of day in 24 3-11
hour format that the
delayed faxes will be sent.

4. Batch TX

On
Off

Combines delayed faxes
to the same fax number at
the same time of day into
one transmission.

5. Real Time TX Off
On
Next Fax:On
Next Fax:Off

3-11

You can send a fax
3-6
without using the memory.

6. Polled TX

On
Off

Sets up your machine with 3-12
an document to be
retrieved by another fax
machine.

7. Coverpg
Setup

Off
On
Next Fax:On
Next Fax:Off
Print Sample

Automatically sends a
Cover Page you have
programmed.

3-10

8. Coverpage
Msg

—

You can set up your own
comments for fax Cover
Page.

3-9

9. Overseas
Mode

On
Off

If you are having difficulty
sending faxes overseas,
set this to On.

3-10

Note
The factory settings are shown in Bold.

B-6

Select & Set

to accept

to exit

Main Menu

Submenu

Menu Selections Options

Descriptions

Page

2. Fax

3. Set
Quick-Dial

1. One-Touch
Dial

—

Stores One-Touch Dial
numbers, so you can dial
by pressing one key (and
Start).

5-1

2. Speed-Dial

—

Stores Speed-Dial
numbers, so you can dial
by pressing only a few
keys (and Start).

5-2

3.Setup
Groups

—

Sets up a Group number
for Broadcasting.

5-3

Initial setup for
Transmission Verification
Report and Fax Journal.

7-1

(Continued)

4.Report
Setting

1.Transmission On
On+Image
Off
Off+Image
2.Journal
Period

5. Remote Fax
Opt

Every
Every
Every
Every
Every
Every
Off

1. Fwd/Page/Store Off
Fax Forward
Paging
Fax Storage
PC Fax Receive*
*MFC-7220 and
MFC-7225N only

Sets the machine to
forward fax messages, to
call your pager or to store
incoming faxes in the
memory (so you can
retrieve them while you
are away from your
machine). The PC Fax
Receive option on MFC
models allow you to send
faxes to your PC.

6-1
6-2
6-3

(Backup Print)

If you selected Fax
Forward or PC Fax
Receive, you can turn on
the safety feature Backup
Print.

2. Remote
Access

---

You must set your own
code for Remote
Retrieval.

6-5

3. Print Fax

—

Prints incoming faxes
stored in the memory.

4-5

Note
The factory settings are shown in Bold.

B-7

7-2

7 Days
2 Days
24 Hours
12 Hours
6 Hours
50 Faxes

Appendix B

Select & Set

to accept

to exit

Main Menu

Submenu

Menu Selections Options

Descriptions

Page

2. Fax

6. Remaining
Jobs

—

Checks which jobs are in
the memory and lets you
cancel selected jobs.

3-8

(Continued)

—

Adjusts the equalization
11-20
for transmission problems.

0. Miscellaneous 1. Compatibility Normal
Basic
(For FAX-2820
and MFC-7220)
1. Compatibility High
Normal
Basic

Adjusts the equalization
11-20
for transmission problems.

2. Distinctive

Off
Set (On)

Uses the Telephone
Company’s Distinctive
Ring subscriber service to
register the ring pattern
with the machine.

3. Caller ID

Display#
Print Report

View or print a list of the
A-3
last 30 Caller IDs stored in
the memory.

1. Quality

—

Text
Auto
Photo

Selects the Copy
resolution for your type of
document.

8-7

2. Contrast

—

▼ -+
▼ -+
▼ -+
▼ -+
▼ -+

Adjusts the contrast for
copies.

8-7

1. Emulation

—

Auto
HP LaserJet
BR-Script 3

Selects the emulation
mode.

2. Print
Options

1. Internal
Font

—

Prints a list of the
machine’s internal fonts.

See
Software
User’s
Guide on
the
CD-ROM

(For FAX-2910,
FAX-2920 and
MFC-7225N)

3. Copy

4. Printer
(MFC-7225N
only)

3. Reset
Printer

▲
▲
▲
▲
▲

2. Configuration —

Prints a list of the
machine’s printer settings.

—

Returns the PCL setting to
the original factory default
settings.

—

A-1

Note
The factory settings are shown in Bold.

B-8

Select & Set

to accept

to exit

Main Menu

Submenu

Menu Selections Options

Descriptions

Page

5. LAN

1. Setup
TCP/IP

1. BOOT Method

Auto
Static
RARP
BOOTP
DHCP

You can choose the
BOOT method that best
suits your needs.

2. IP Address

[000-255].
[000-255].
[000-255].
[000-255]

Enter the IP address.

See
Network
User’s
Guide
on the
CD-ROM

3. Subnet Mask

[000-255].
[000-255].
[000-255].
[000-255]

Enter the Subnet mask.

4. Gateway

[000-255].
[000-255].
[000-255].
[000-255]

Enter the Gateway
address.

5. Node Name

BRN_XXXXXX

Enter the Node name.

6. WINS Config

Auto
Static

You can choose the WINS
configuration mode.

7. WINS Server

(Primary)
Specifies the IP address of
000.000.000.000 the primary or secondary
WINS server.
(Secondary)
000.000.000.000

8. DNS Server

(Primary)
Specifies the IP address of
000.000.000.000 the primary or secondary
DNS server.
(Secondary)
000.000.000.000

9. APIPA

On
Off

Automatically allocates
the IP address from the
link-local address range.

2. Setup Misc.

1. Ethernet

Auto
100B-FD
100B-HD
10B-FD
10B-HD

Selects Ethernet link
mode.

0. Factory
Reset

—

Restore all network
settings to factory default.

(MFC-7225N
only)

Note
The factory settings are shown in Bold.

B-9

Appendix B

Select & Set

to accept

to exit

Main Menu

Submenu

Menu Selections Options

Descriptions

Page

4. Machine
Info.

1. Serial No.

—

Lets you check the serial
number of your machine.

11-29

(FAX-2820,
FAX-2910,
FAX-2920 and
MFC-7220)

2. Page
Counter

—

Total
Copy
Print
List/Fax

Lets you check the
number of total pages the
machine has printed
during its life.

11-29

3. Drum Life

—

You can check the
percentage of drum life
that remains available.

11-29

6. Machine
Info.

1. Serial No.

—

Lets you check the serial
number of your machine.

11-29

(MFC-7225N)

2. Page
Counter

—

Total
Copy
Print
List/Fax

Lets you check the
number of total pages the
machine has printed
during its life.

11-29

3. Drum Life

—

You can check the
percentage of drum life
that remains available.

11-29

1. Receive
Mode

—

Fax Only
Fax/Tel
External TAD
Manual

You can choose the
receive mode that best
suits your needs.

4-1

2. Date/Time

—

Puts the date and time on
the LCD and in headings
of faxes you send.

2-1

3. Station ID

—

Fax:
Tel:
Name:

Program your name and
fax number to appear on
each page you fax.

2-2

4. Tone/Pulse

—

Tone
Pulse

Selects the dialing mode.

2-1

—

English
French

Allows you to change the
LCD language for your
country.

See Quick
Setup
Guide

0. Initial
Setup

(Canada only)
0. Local
Language
(Canada only)

Note
The factory settings are shown in Bold.

B - 10

Entering Text

Special characters and symbols
Press
, # or 0, and then press
or
to
move the cursor under the special character
or symbol you want. Then press Menu/Set to
select it.
▲

By pressing the appropriate number key
repeatedly, you can access the character you
want.
Press
Key

one
time

two
times

three
times

four
times

Inserting spaces
▲

▲

To enter a space in the fax number, press
once between numbers. To enter a space in
the name, press
twice between
characters.

Making corrections
▲

If you entered a letter incorrectly and want to
change it, press
to move the cursor under
the incorrect character. Then press
Stop/Exit. All letters above and to the right of
the cursor will be deleted. Re-enter the
correct character. You can also back up and
type over incorrect letters.

Repeating letters
▲

If you need to enter a character that is on the
same key as the previous character, press
to move the cursor to the right before you
press the key again.

B - 11

▲

When you are setting certain menu
selections, such as the Station ID, you may
need to type text into the machine. Most of
the number keys have three or four letters
printed on them. The keys for 0, # and
do
not have printed letters because they are
used for special characters.

Press

for

(space) ! " # $ % & ’ ( )
+,-./

Press #

for

:;<=>?@[]^_

Press 0

for

ÉÀÈÊÎÇËÖ0

Glossary

ADF (automatic document feeder)
The document can be placed in the ADF
and scanned one page at a time
automatically.

Auto Reduction
Reduces the size of incoming faxes.

Automatic fax transmission
Sending a fax without picking up the
handset of the machine or an external
phone.

Automatic Redial
A feature that enables your machine to
redial the last fax number after five
minutes if the fax did not go through
because the line was busy.

Backup Print
Your machine prints a copy of every fax
that is received and stored in memory.
This is a safety feature so you will not lose
messages during a power failure.

Batch Transmission
As a cost saving feature, all delayed faxes
to the same fax number will be sent as one
transmission.

Beeper Volume
Volume setting for the beep when you
press a key or make an error.

Broadcasting
The ability to send the same fax message
to more then one location.

Caller ID
A service purchased from the telephone
company that lets you see the number (or
name) of the party calling you.

Cancel Job
Cancels a programmed job, like Delayed
Fax or Polling.

CNG tones
The special tones (beeps) sent by fax
machines during automatic transmission
to tell the receiving machine that a fax
machine is calling.

Coding method
Method of coding the information
contained in the document. All fax
machines must use a minimum standard
of Modified Huffman (MH). Your machine
is capable of greater compression
methods, Modified Read (MR), Modified
Modified Read (MMR) and JBIG*
(*FAX-2910, FAX-2920 and MFC-7225N
only), if the receiving machine has the
same capability.

Communication error (or Comm.
Error)
An error during fax sending or receiving,
usually caused by line noise or static.

Compatibility group
The ability of one fax unit to communicate
with another. Compatibility is assured
between ITU-T Groups.

Contrast
Setting to compensate for dark or light
documents, by making faxes or copies of
dark documents lighter and light
documents darker.

Delayed Fax
Sends your fax at a specified time later
that day.

Distinctive Ring
A subscriber service purchased from the
telephone company that gives you
another phone number on an existing
phone line. The Brother machine uses the
new number to simulate a dedicated fax
line.

G-1

Dual Access
Your machine can scan outgoing faxes or
scheduled jobs into memory at the same
time it is sending a fax from memory or
receiving or printing an incoming fax.

Easy Receive
Enables your machine to respond to CNG
tones if you interrupt a fax call by
answering it.

ECM (Error Correction Mode)
Detects errors during fax transmission
and resends the pages of the fax that had
an error.

Extension phone
A telephone on the fax number that is
plugged into a separate wall jack.

External phone
A telephone that is plugged into the EXT
jack of your machine.

F/T Ring Time
The length of time that the Brother
machine rings (when the Receive Mode
setting is Fax/Tel) to notify you to pick up
a voice call that it answered.

Fax Forwarding
Sends a fax received into the memory to
another pre-programmed fax number.

Fax Journal
Lists information about the last 200
incoming and outgoing faxes. TX means
Transmit. RX means Receive.

Fax Receive Code
Press this code ( 5 1) when you answer
a fax call on an extension or external
phone.

Fax Storage
You can store received faxes in memory.

Fax tones
The signals sent by sending and receiving
fax machines while communicating
information.

G-2

Fax/Tel
You can receive faxes and telephone
calls. Do not use this mode if you are
using a telephone answering device
(TAD).

Fine resolution
Resolution is 203 x 196 dpi. It is used for
small print and graphs.

Gray scale
The shades of gray available for copying
and faxing photographs.

Group number
A combination of One-Touch and
Speed-Dial numbers that are stored in a
One-Touch key or Speed-Dial location for
Broadcasting.

Handset Volume
Volume setting for the handset.

Help list
A printout of the complete Menu table that
you can use to program your machine
when you do not have the User’s Guide
with you.

Journal Period
The pre-programmed time period
between automatically printed Fax
Journal Reports. You can print the Fax
Journal on demand without interrupting
the cycle.

LCD (liquid crystal display)
The display screen on the machine that
shows interactive messages during
On-Screen Programming and shows the
date and time when the machine is idle.

Manual fax
When you lift the handset or press
Hook/Hold so you can hear the receiving
fax machine answer before you press
Start to begin sending.

Menu mode
Programming mode for changing your
machine’s settings.

Glossary

OCR (optical character recognition)
MFC-7220 and MFC-7225N only:
The bundled ScanSoft® OmniPage®
software application converts an image of
text to text you can edit.

One-Touch
Keys on the machine’s control panel
where you can store numbers for easy
dialing.
FAX-2820, FAX-2910 and FAX-2920 only:
You can store a second number on each
key if you press Shift and the One-Touch
key together.

Out of Paper Reception
Receives faxes into the machine’s
memory when the machine is out of paper.

Overseas Mode
Makes temporary changes to the fax
tones to accommodate noise and static on
overseas phone lines.

Paging
This feature enables your machine to call
your pager when a fax is received into its
memory.

Pause
Allows you to place a 3.5 second delay in
the dialing sequence stored on
One-Touch keys and Speed-Dial
numbers. Press Redial/Pause as many
times as needed for longer pauses.

Photo resolution
A resolution setting that uses varying
shades of gray for the best representation
of photographs.

Polling
The process of a fax machine calling
another fax machine to retrieve waiting fax
messages.

Pulse
A form of rotary dialing on a telephone
line.

Quick Dial List
A listing of names and numbers stored in
One-Touch and Speed-Dial memory, in
numerical order.

Real Time Transmission
When memory is full, you can send faxes
in real time.

Remaining jobs
You can check which jobs are waiting in
memory and cancel jobs individually.

Remote Access Code
Your own four-digit code (--- ) that
allows you to call and access your
machine from a remote location.

Remote Retrieval Access
The ability to access your machine
remotely from a touch tone phone.

Resolution
The number of vertical and horizontal lines
per inch. See: Standard, Fine, Super Fine
and Photo.

Ring Delay
The number of rings before the machine
answers in Fax Only and Fax/Tel
mode.

Ring Volume
Volume setting for the machine’s ring.

Scanning
The process of sending an electronic
image of a paper document into your
computer.

Search
An electronic, alphabetical listing of stored
One-Touch, Speed-Dial and Group
numbers.

Speed-Dial
A pre-programmed number for easy
dialing. You must press the
Search/Speed Dial key, #, and the three
digit code, and Start to start the dialing
process.

G-3

Standard resolution
203 x 97 dpi. It is used for regular size text
and quickest transmission.

Station ID
The stored information that appears on
the top of faxed pages. It includes the
sender’s name and fax number.

Super Fine resolution
203 x 392 dpi. Best for very small print and
line art.

TAD (telephone answering device)
You can connect an external device or
answering machine to the EXT. jack of
your machine.

Telephone Answer Code (for Fax/Tel
mode only)
When the machine answers a voice call, it
pseudo/double-rings. You can pick up at
an extension phone by pressing this code
(# 5 1).

Temporary settings
You can select certain options for each fax
transmission and copy without changing
the default settings.

Tone
A form of dialing on the telephone line
used for Touch Tone telephones.

Transmission
The process of sending faxes over the
phone lines from your machine to the
receiving fax machine.

Transmission Verification Report
A listing of each transmission, that shows
its date, time and number.

User Settings
A printed report that shows the current
settings of the machine.

Volume Amplify
Volume setting for the handset for a user
who is hearing-impaired.

G-4

Specifications

Product description
General
Memory Capacity

8 MB (FAX-2820)
16 MB (FAX-2910, FAX-2920 and MFC-7220)
32 MB (MFC-7225N)

Automatic Document Feeder
(ADF)

FAX-2820 and MFC-7220:
Up to 20 pages (20 lb/Letter (80 g/m2))
FAX-2910, FAX-2920 and MFC-7225N:
Up to 30 pages (staggered)
Recommended Environment:
Temperature: 68°F - 86°F (20° - 30°C)
Humidity:
50% - 70%
Paper:
Xerox 4200 or Xerox 4024 (20 lb/Letter)

Paper Tray

250 Sheets (20 lb (80 g/m2))

Printer Type

Laser

Print Method

Electrophotography by semiconductor laser beam scanning

LCD (Liquid Crystal Display)

16 characters × 1 line

Power Source

100 - 120V AC 50/60Hz

Power Consumption

Copying:
Sleep:
Standby:

Average 475 W
Average 10 W
Average 80 W

S-1

Dimensions

14.7 in.
(374 mm)

10.3 in.
(262 mm)

Weight

Without Drum/Toner Unit:
16.2 lb (7.35 kg)

Noise

Operating:
Standby:

53 dB A or less
30 dB A or less

Temperature

Operating:
Storage:

50°F - 90.5°F (10 - 32.5°C)
32°F - 104°F (0 - 40°C)

Humidity

Operating:
Storage:

20 to 80% (without condensation)
10 to 90% (without condensation)

S-2

Specifications

Print media
Paper Input

Paper Tray
■ Paper type:
Plain paper, Recycled paper or Transparencies 2
■ Paper size:
A4, Letter, Legal1, Executive, A5, A6, B5 and B6
For more details, see About paper on page 1-8.
■ Paper Weight:
16 - 28 lb (60 - 105 g/m2)
■ Maximum paper tray capacity: Up to 250 sheets of 20 lb (80 g/m2)
plain paper or up to 10 transparencies
Manual Feed Slot
■ Paper type:
Plain paper, Recycled paper, Transparencies2, Envelopes, Bond
paper or Labels2
■ Paper size:
Width:
2.75 - 8.5 in. (69.9 - 215.9 mm)
Length: 4.56 - 16 in. (116 - 406.4 mm)
For more details, see About paper on page 1-8.
■ Paper Weight:
16 - 43 lb (60 - 161 g/m2)
■ Maximum paper tray capacity: One sheet at a time

Paper Output

Up to 100 sheets of letter size plain paper (Face-down print delivery to
the output paper tray)

Legal paper cannot be stacked on the output paper tray.

For transparencies and labels, we recommend removing printed pages from the output paper tray immediately after
they exit the machine to avoid the possibility of smudging.

Copy
Color/Monochrome

Monochrome

Document Size

ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)
ADF Height: 3.9 to 14 in. (100 to 356 mm)

Multiple Copies

Stacks or Sorts up to 99 pages

Reduce/Enlarge

50% to 200% (in increments of 1%)

Resolution

Max. Print: 600 x 300 dpi
Max. Scan: 200 x 300 dpi

S-3

Fax
Compatibility

ITU-T Group 3

Coding System

MH/MR/MMR/JBIG* (*not available for FAX-2820 and MFC-7220)

Modem Speed

Automatic Fallback: 14400 bps (FAX-2820 and MFC-7220)
33600 bps (FAX-2910, FAX-2920 and
MFC-7225N)

Document Size

ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)
ADF Height: 3.9 to 14 in. (100 to 356 mm)

Scanning Width

Max. 8.2 in. (208 mm)

Printing Width

Max. 8.2 in. (208 mm)

Gray Scale

64 levels

Polling Types

Standard, Sequential

Contrast Control

Automatic/Light/Dark (manual setting)

Resolution

• Horizontal 203 dot/inch (8 dot/mm)
• Vertical
Standard - 98 line/inch (3.85 line/mm)
Fine 196 line/inch (7.7 line/mm)
Photo 196 line/inch (7.7 line/mm)
Superfine - 392 line/inch (15.4 line/mm)

One-Touch Dial

10 (MFC-7220 and MFC-7225N)
20 (10 x 2) (FAX-2820, FAX-2910 and FAX-2920)

Speed-Dial

200 stations

Broadcasting

270 stations (FAX-2820, FAX-2910 and FAX-2920)
260 stations (MFC-7220 and MFC-7225N)

Automatic Redial

1 time after 5 minutes

Auto Answer

0, 1, 2, 3 or 4 rings

Communication Source

Public switched telephone network.

Memory Transmission

Up to 5001 / 4002 pages (FAX-2820 and MFC-7220)
Up to 6001 / 5002 pages (FAX-2910, FAX-2920 and MFC-7225N)

Out of Paper Reception

Up to 5001 / 4002 pages (FAX-2820 and MFC-7220)
Up to 6001 / 5002 pages (FAX-2910, FAX-2920 and MFC-7225N)

“Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution, MMR code).
Specifications and printed materials are subject to change without prior notice.

"Pages" refers to the "ITU-T Test Chart #1" (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.

S-4

Specifications

Scanner (MFC-7220 and MFC-7225N only)
Color/Monochrome

Monochrome

TWAIN Compliant

Yes (Windows® 98/98SE/Me/2000 Professional/XP/Windows NT®
Workstation Version 4.0)
Mac OS® 9.1 - 9.2/Mac OS® X 10.2.4 or greater

WIA Compliant

Yes (Windows® XP)

Resolution

Up to 1200 × 1200 dpi (interpolated)
Up to 200 × 400 dpi (optical)

Document Size

ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)
ADF Height: 3.9 to 14 in. (100 to 356 mm)

Scanning Width

Max. 8.5 in. (215.9 mm)

Gray Scale

256 levels

Printer (not available for FAX-2910)
Emulations

Brother Printing System for Windows®
PCL6 and BR-Script (PostScript®) Level 3 (MFC-7225N only)

Printer Driver

Support for Windows® 98/98SE/Me/2000 Professional/XP/
Windows NT® Workstation Version 4.0 driver
Support for Mac OS® 9.1 - 9.2/Mac OS® X 10.2.4 or greater

Resolution

Up to 1200 x 600 dots per inch (dpi)
HQ1200 (up to 2400 x 600 dpi) (MFC-7225N only)

Print Quality

Normal printing mode
Economy printing mode (save toner usage)

Print Speed

up to 14 pages/minute A4 size (For FAX-2820 and FAX-2920)
up to 15 pages/minute letter size (For FAX-2820 and FAX-2920)
up to 20 pages/minute (letter size) (For MFC-7220 and MFC-7225N)
* Based on Brother standard pattern.
Does not include the time it takes to feed the paper.

First Print

Less than 10 seconds

S-5

Interfaces (not available for FAX-2910)
Interface

Recommended Cable

Parallel (MFC-7220 and
MFC-7225N only)

A bi-directional shielded parallel cable that is IEEE 1284 compliant and
no longer than 6 feet (2.0 m).

USB

A USB 2.0 interface cable that is no longer than 6 feet (2.0 m).

LAN cable (MFC-7225N only)

Ethernet UTP cable category 5 or greater.

(Cables are not included.)

Note
Your machine has a USB 2.0 Full-speed interface. This interface is compatible with USB 2.0
Hi-Speed; however, the maximum data transfer rate will be 12 Mbits/s. The machine can also be
connected to a computer that has a USB 1.1 interface.
Please make sure you use a USB 2.0 interface cable that is no longer than 6 feet (2.0 m).
Third party USB ports are not supported for Macintosh®.

Download the optional software from the Brother
Web Site (FAX-2820 and FAX-2920 users only)
You can download the free Brother Printer Driver and PC-Fax software from the Brother Solutions
Center so you can use your fax machine as a printer and send faxes from your PC.
Visit us at

http://solutions.brother.com
At the same time, you can download the manual for setting up and using the PC-Fax software.

S-6

Specifications

Computer requirements
(not available for FAX-2910)
Minimum System Requirements
Computer Platform & Operating
System Version

Processor
Minimum
Speed

Minimum
RAM

Recommended
RAM

Available Hard Disk Space
for Drivers

for Applications
(MFC-7220 and
MFC-7225N
only)

Windows ®
Operating System

Pentium® II
or equivalent

32 MB

64 MB

90 MB

130 MB

64 MB

128 MB

256 MB

150 MB

220 MB

64 MB

80 MB

200 MB

98, 98SE
Me
NT® Workstation
4.0
2000 Professional
XP

Apple®
Macintosh®
Operating System

Mac OS® 9.1 - 9.2
(Printing, Scanning 1
and PC Fax Send
Only)
Mac OS® X 10.2.4
or greater

All base models meet
minimum Requirements

128 MB

160 MB

NOTE: All registered trademarks referenced herein are the property of their respective companies.
For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/
1

Dedicated “Scan” key and direct Network Scanning (MFC-7225N) supported in Mac OS® X 10.2.4 or greater.

S-7

Consumable items
Toner Cartridge Life (TN-350)

Starter Toner Cartridge: Approx 1,500 pages*
Standard Toner Cartridge: Approx 2,500 pages*+
* When printing letter or A4 size paper at 5% print coverage
+ Require additional purchase

Note
Toner life expectancy will vary depending upon the type of average print job.
Drum Unit Life Expectancy
(DR-350)

Approx 12,000 pages

Note
There are many factors that determine the actual drum life, such as temperature, humidity, type
of paper, toner you use and number of pages per print job.

S-8

Specifications

Network (LAN) (MFC-7225N only)
LAN

You can connect your MFC to a network for Network Printing, Network
Scanning and PC Fax Send. Also included is the Brother BRAdmin
Professional Network Management software.

Support for

Windows® 98/98SE/Me/2000/XP/Windows NT® Workstation Version 4.0
Mac OS® 9.1 - 9.2/Mac OS® X 10.2.4 or greater*
Ethernet 10/100 BASE-TX Auto Negotiation

Protocols

TCP/IP
ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), NetBIOS Name
Resolution, WINS, DNS Resolver, LPR/LPD, Custom Raw
Port/Port9100, SMTP Client, IPP, FTP Server, mDNS, TELNET,
SNMP, HTTP
*Mac OS® 9.1 - 9.2 (Brother Laser Driver over TCP/IP)
*Mac OS® X 10.2.4 or greater (mDNS)
*Network Scanning is available for Mac OS® 10.2.4 or greater.

Included Utilities:
BRAdmin Professional (Windows®)

Note
BRAdmin Professional is not supported in Mac OS®.

S-9

Index

Note
The software items referring to the User’s Guide on the CD-ROM are for the MFC-7220 and
MFC-7225N only.

A
Access codes, storing and dialing ........... 5-4
Accessories and supplies ............................ii
ADF (automatic document feeder) .......... 1-7
ADF cover ............................................. 11-7
Answering machine (TAD) ......................A-5
connecting ............................................A-6
Apple® Macintosh®
See Software User’s Guide on the
CD-ROM.
Automatic
fax receive ............................................ 4-1
Easy Receive .................................... 4-3
fax redial ............................................... 3-3
transmission ......................................... 3-3

B
Broadcasting ........................................... 3-7
setting up Groups for ............................ 5-3
Brother
accessories and supplies .........................ii
Brother numbers ...................................... i
Customer Service ..................................... i
fax back system .......................................ii
Frequently asked questions (FAQs) ......... i
product support ........................................ i
Warranties ......................................iii, iv, vi

C
Caller ID ..................................................A-3
print list .................................................A-3
view list .................................................A-3
Canceling
Fax Forwarding .................................... 6-1
fax jobs in memory ............................... 3-8
jobs awaiting redial ............................... 3-8
Paging .................................................. 6-6

I-1

Cleaning
corona wire .......................................11-24
drum unit ...........................................11-17
laser scanner window .......................11-22
scanner glass ...................................11-22
CNG tones .............................................1-13
Connecting
external TAD ........................................ A-5
external telephone ............................... A-5
two-line external TAD or telephone ..... A-8
Consumable items .................................. S-8
Control panel overview .................... 1-5, 1-6
ControlCenter2.0
See Software User’s Guide on the
CD-ROM.
Copy
contrast .................................................8-7
default settings .....................................8-7
Enlarge/Reduce ....................................8-3
enter Copy mode ..................................8-1
multiple copies ......................................8-2
Out of Memory ......................................8-7
Page Layout .........................................8-6
printable area ........................................8-1
Quality key ............................................8-5
quality setting ........................................8-7
single copy ............................................8-1
Cordless phone ...................................... A-5
Cover page
custom comments ................................3-9
for all faxes .........................................3-10
for next fax only ....................................3-9
printed form ........................................3-10
Credit card numbers ................................5-4
Custom telephone features on a single
line .......................................................... A-9

D
Date and Time .........................................2-1
Delayed Batch Transmission .................3-11

Index

Dialing
a pause ................................................ 5-4
access codes and credit card
numbers ............................................... 5-4
automatic fax redial .............................. 3-3
automatic transmission ........................ 3-3
Groups ................................................. 3-7
manual ................................................. 3-1
One-Touch ........................................... 3-1
Speed-Dial ........................................... 3-2
Distinctive Ring .......................................A-1
setting ring pattern ...............................A-2
turning off .............................................A-2
Drum Unit
cleaning ................................. 11-17, 11-24
replacing .......................................... 11-27
Dual Access ............................................ 3-6

E
ECM (Error Correction Mode) ............... 1-13
Equalization ......................................... 11-20
Error messages on LCD ........................ 11-1
Comm. Error ...................................... 11-1
No Paper Fed ..................................... 11-3
Not Registered ..................................... 3-2
Out of Memory ................................... 11-4
while scanning a document ............... 8-7
Unable to Init. ..................................... 11-5
Unable to Print ................................... 11-5
Unable to Scan .................................. 11-5
Extension telephone, using .....................A-4
External telephone, connecting ...............A-5

F
Fax codes
changing ...................................... 6-5, A-5
Fax Receive Code ....................... 4-3, A-4
Remote Access Code .......................... 6-5
Telephone Answer Code .....................A-4
Fax Forwarding
changing remotely ......................... 6-6, 6-7
programming a number ........................ 6-1
Fax Storage ............................................. 6-2
printing from memory ........................... 4-5
turning on ............................................. 6-2
Fax, stand-alone
receiving ............................................... 4-1
at the end of a conversation .............. 4-4

compatibility ...................................11-20
Easy Receive ....................................4-3
Fax Forwarding .................................6-1
from extension phone ....................... A-4
Paging ...............................................6-2
Polling Receive ..................................4-5
printing a fax from the memory ..........4-5
reducing to fit on paper ......................4-4
retrieving from a remote site ..............6-7
Ring Delay, setting ............................4-2
Sequential Polling ..............................4-6
sending .................................................3-1
at the end of a conversation ..............3-4
automatic ...........................................3-3
Broadcasting .....................................3-7
canceling from memory .....................3-8
compatibility ...................................11-20
contrast ..............................................3-5
enter Fax mode .................................3-1
from ADF ...........................................3-3
from memory (Dual Access) .......3-3, 3-6
from PC
See Software User’s Guide on the
CD-ROM.
overseas ..........................................3-10
Real Time Transmission ....................3-6
resolution ...........................................3-5
Fax/Tel mode
answering at extension phones ........... A-4
double-ringing (voice calls) ...................4-3
F/T Ring Time .......................................4-3
Fax Receive Code ............................... A-4
receiving faxes .................................... A-4
Ring Delay ............................................4-2
Telephone Answer Code ..................... A-4
FCC notices ...........................................10-1

G
Gray scale .......................................S-4, S-5
Groups for Broadcasting ..........................5-3

H
Handset Volume ......................................2-6
HELP
LCD messages .................................... B-1
using navigation keys ....................... B-2
Menu Table ..................................B-1, B-3

I-2

J
Jacks
convert to RJ11 jack
triplex adapter ...................................A-7
EXT
external telephone .............................A-5
TAD (answering machine) .................A-5
Jams
document ........................................... 11-7
paper .................................................. 11-7

L
LCD (liquid crystal display) .............. B-1, B-2
Help List ............................................... 7-2

M
Macintosh®
See Software User’s Guide on the
CD-ROM.
Maintenance, routine ........................... 11-21
Manual
dialing ................................................... 3-1
receive .................................................. 4-1
Memory Security ................................... 2-10
Memory Storage ......................................B-1
Menu Selection Table .............................B-1
Mode, entering
Copy ..................................................... 8-1
Fax ....................................................... 3-1
Scan ..................................................... 1-6
Multi-line connections (PBX) ...................A-9

N
Networking
printing
See Software and Network User’s Guide
on the CD-ROM.
scanning
See Software and Network User’s Guide
on the CD-ROM.

O
One-Touch
changing ............................................... 5-2
setting up .............................................. 5-1
using ..................................................... 3-1
I-3

Out of Area (Caller ID) ............................ A-3
Out of Memory message .........................3-4

P
Paging .....................................................6-2
programming your pager number .........6-1
Paper ............................................... 1-8, S-3
Size .......................................................2-4
size of document ..................................1-7
Type ......................................................2-4
PaperPort®
See Software User’s Guide on the
CD-ROM.
PC Faxing
See Software User’s Guide on the
CD-ROM.
Phone line
connections ......................................... A-6
difficulties ..........................................11-11
multi-line (PBX) .................................... A-9
roll over lines ....................................... A-7
two-line phone system ......................... A-7
Polling ......................................................4-5
Power failure ........................................... B-1
Print
difficulties ..........................................11-11
drivers .................................................. S-5
fax from memory ...................................4-5
from PC
See Software User’s Guide on the
CD-ROM.
paper jams ..........................................11-7
quality ................................ 1-8, 2-4, 11-16
report ....................................................7-2
resolution ............................................. S-5
specifications ....................................... S-5
Programming your machine ............B-1, B-2

Q
Quick-Dial
Access codes and credit card numbers
setting up ...........................................5-4
Broadcasting .........................................3-7
using Groups .....................................3-7
Group dial
changing ............................................5-2
setting up Groups for
Broadcasting .....................................5-3

Index

One-Touch dial
changing ........................................... 5-2
setting up .......................................... 5-1
using ................................................. 3-1
Search .................................................. 3-2
Speed-Dial
changing ........................................... 5-2
setting up .......................................... 5-2
using ................................................. 3-2

R
Receive Mode ......................................... 4-1
External TAD ........................................ 4-1
Fax Only ............................................... 4-1
Fax/Tel ................................................. 4-1
Manual ................................................. 4-1
Redial/Pause ........................................... 3-3
Reducing
copies ................................................... 8-4
incoming faxes ..................................... 4-4
Remote Retrieval .................................... 6-5
access code ......................................... 6-5
commands ........................................... 6-6
getting your faxes ................................. 6-7
Remote Setup
See Software User’s Guide on the
CD-ROM.
Reports .................................................... 7-1
Caller ID List ........................................A-3
Fax Journal .......................................... 7-2
Journal Period ................................... 7-2
Help List ............................................... 7-2
how to print .......................................... 7-2
Network Configuration ......................... 7-2
Quick-Dial List ...................................... 7-2
Transmission Verification ..................... 7-1
User Settings ....................................... 7-2
Resolution
copy .....................................................S-3
fax (Standard, Fine, SuperFine,
Photo) ..................................................S-4
print ......................................................S-5
scan .....................................................S-5
setting for next fax ................................ 3-5
Ring Delay, setting .................................. 4-2

S
Safety Instructions ........................... vii, 10-4
Setting Lock ...........................................2-12
Setup
Date and Time ......................................2-1
Station ID (fax header)
entering text .......................................2-2
Shipping the machine ..........................11-20
Sleep Time ..............................................2-8
Speed-Dial
changing ...............................................5-2
setting up ..............................................5-2
using .....................................................3-2

T
TAD (telephone answering device),
external .....................................4-1, A-5, A-8
connecting ....................................A-5, A-6
receive mode ........................................4-1
recording OGM .................................... A-7
with two-line jack ................................. A-8
Text, entering ........................................ B-11
special characters ............................. B-11
Toner cartridge
replacing ...........................................11-24
Troubleshooting .....................................11-1
document jam .....................................11-7
error messages on LCD .....................11-1
if you are having difficulty
incoming calls ................................11-12
paper handling ...............................11-14
paper jam ........................................11-7
phone line ......................................11-20
printer difficulties ...........................11-13
printing ................................11-11, 11-13
paper jam ...........................................11-7
Two-line phone system ........................... A-7

V
Volume, setting ........................................2-5
beeper ..................................................2-5
handset .................................................2-6
Volume Amplify for
the hearing-impaired ..................2-6, 2-7
ring .......................................................2-5
speaker .................................................2-5

I-4

W
Warranties .................................................. iii
Canada ....................................................vi
Notice-Disclaimer .................................... iii
USA .........................................................iv
Windows®
See Software User’s Guide on the
CD-ROM.
World Wide Web ......................................... i

I-5

Press 9 0.

EXIT REMOTE OPERATION

Press 9 8
then for External TAD, press 1.
Fax/Tel, press 2.
Fax Only, press 3.

CHANGE RECEIVE MODE

1 long beep — Fax messages
3 short beeps — No messages

Press 9 7 1

CHECK RECEIVING STATUS

Using Remote Access Code
1 Dial your fax number from a telephone or fax machine using
touch tone.
2 When your machine answers, immediately enter your
Remote Access Code (3 digits followed by ).
3 Your machine signals the kinds of messages it received:
1 long beep — Fax messages
No beeps — No messages.
4 After 2 short beeps, enter a command.
5 Press 9 0 to reset your machine when you finish.
6 Hang up.

REMOTE RETRIEVAL ACCESS CARD

R
Remote Retrieval Access card

If you plan to receive fax messages while away from your machine, carrying the Remote Retrieval
Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply
cut out the card and fold it to fit your wallet or organizer. Keeping it handy will help you derive the
full benefit of your machine’s Paging, Fax Forwarding and Remote Retrieval features.

Fold
Fold

R-1

Changing Remote Access Code

The

cannot be changed.

1 Press Menu/Set, 2, 5, 2.
2 Enter a three-digit code using numbers 0-9, or .

3 Press Menu/Set.
4 Press Stop/Exit.
Remote Commands

CHANGE PAGING/FAX FORWARDING SETTING
Press 9 5.
then to Turn feature Off, press 1.
Select Fax Forwarding, press 2.
Select Paging, press 3.

Program Fax Forwarding Number, press 4. Enter the new
fax number where you want your fax messages forwarded
followed by
.
Turn Fax Storage On, press 6.

RETRIEVE A FAX
Press 9 6
then to

Retrieve all faxes, press 2,
then enter the number of remote fax machine followed by
After the beep, hang up and wait.
Erase all fax messages, press 3.

R-2

Fold
Fold

EQUIPMENT ATTACHMENT LIMITATIONS
(Canada only)
NOTICE

This product meets the applicable Industry Canada technical
specifications.
NOTICE
The Ringer Equivalence Number is an indication of the maximum
number of devices allowed to be connected to a telephone interface.
The termination on an interface may consist of any combination of
devices subject only to the requirement that the sum of the RENs of
all the devices does not exceed five.

Brother International Corporation
100 Somerset Corporate Boulevard
P.O. Box 6911
Bridgewater, NJ 08807–0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6

Visit us on the World Wide Web
http://www.brother.com

These machines are made for use in the USA and Canada only. We cannot recommend
using them overseas because it may violate the Telecommunications Regulations of that
country and the power requirements of your machine may not be compatible with the
power available in foreign countries. Using USA or Canada models overseas is at your
own risk and may void your warranty.

USA/CAN

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Modify Date                     : 2006:10:11 20:31:26+09:00
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Metadata Date                   : 2006:10:11 20:31:26+09:00
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Brother Fax 2820 2910 2920 Mfc 7220 7225N Users Manual ALL_SF_UG_US_B+

Brother-Fax-575-Owner-S-Manual brother-fax-575-owner-s-manual

Manual en-US%5CFax%5CConsumer%5CUsersManual%5CUM_IntelliFax_2910_EN_278 Brother IntelliFax-2910 User Manual | Manual Device

If not then UM_IntelliFax_2910_EN_278 Manual: ://www.brother-usa.com/s/Consumer/Users%20Manual/UM_IntelliFax_2910_EN_278

FAX-2820, FAX-2910, FAX-2920, MFC-7220, MFC-7225N to the manual 2fb61b14-7b0e-b674-111d-0bbedefecb25

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