Brother Mfc J3520 Users Manual

2014-12-12

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Basic User’s Guide
MFC-J3520
MFC-J3720
MFC-J6520DW
MFC-J6720DW

Version 0
ARL/ASA/NZ/SAF

If you need to contact Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J3520, MFC-J3720, MFC-J6520DW
and MFC-J6720DW (Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1

The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.

http://www.brother.com/registration/

User's Guides and where do I find them?
Which Guide?

Where is it?

Product Safety Guide

Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.

Printed / In the box

Quick Setup Guide

Follow the instructions for setting up your machine,
and installing the drivers and software for the
operating system and connection type you are
using.

Printed / In the box

Basic User’s Guide

Learn the basic Fax, Copy, Scan and PhotoCapture
Center™ operations and how to replace
consumables. See troubleshooting tips.

Printed / In the box

Advanced User’s Guide

Learn more advanced operations: Fax, Copy,
security features, printing reports and performing
routine maintenance.

PDF file / CD-ROM

Software and Network
User’s Guide

This Guide provides instructions for Scanning,
Printing, PC-Fax and other operations that can be
performed by connecting your Brother machine to a
computer. You can also find useful information
about using the Brother ControlCenter utility, using
your machine in a network environment, and
frequently used terms.

HTML file / CD-ROM

Web Connect Guide

This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.

PDF file / Brother
Solutions Center 1

AirPrint Guide

This Guide provides information for using AirPrint to
print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.

PDF file / Brother

Google Cloud Print
Guide

This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.

PDF file / Brother

Wi-Fi Direct™ Guide

This Guide provides details on how to configure and
use your Brother machine for wireless printing
directly from a mobile device supporting the Wi-Fi
Direct™ standard.

PDF file / Brother

This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.

PDF file / Brother
Solutions Center 1

Mobile Print/Scan Guide
for Brother iPrint&Scan

What's in it?

Solutions Center 1

Solutions Center 1
Solutions Center 1

Visit us at http://solutions.brother.com/.

Table of Contents
(Basic User’s Guide)
1

General information

Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows® 8) .............................................................1
Accessing the Advanced User’s Guide and Software and
Network User’s Guide.........................................................................................2
Viewing User’s Guides ....................................................................................2
How to access Guides for Advanced Features......................................................4
Accessing Brother Support (Windows®) ................................................................5
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
2.7"(67.5 mm) Touchscreen LCD ....................................................................8
Basic Operations ...........................................................................................11
Changing the keyboard setting......................................................................12
Shortcut Settings .................................................................................................12
Adding Copy Shortcuts ..................................................................................12
Adding Fax Shortcuts ....................................................................................13
Adding Scan Shortcuts ..................................................................................14
Adding Web Connect Shortcuts ....................................................................15
Changing Shortcuts .......................................................................................16
Editing Shortcut Names.................................................................................17
Deleting Shortcuts .........................................................................................17
Recalling Shortcuts........................................................................................17
Volume Settings...................................................................................................18
Ring Volume ..................................................................................................18
Beeper Volume..............................................................................................18
Speaker Volume ............................................................................................19
Touchscreen LCD ................................................................................................19
Setting the Backlight brightness ....................................................................19

Loading paper

Loading paper and other print media...................................................................20
Loading paper in paper tray #1............................................................................20
Loading smaller paper (Photo, Photo L, Photo 2L or envelopes) ..................25
Loading paper in paper tray #2 (MFC-J3720/MFC-J6720DW)............................ 28
Loading paper in the manual feed slot.................................................................33
Unprintable area .................................................................................................. 36
Paper settings......................................................................................................37
Paper Type (MFC-J3520/MFC-J6520DW) .................................................... 37
Paper Size (MFC-J3520/MFC-J6520DW) .....................................................37
Paper Size and Type (MFC-J3720/MFC-J6720DW) .....................................37
Tray use in Copy mode (MFC-J3720/MFC-J6720DW) ................................. 38
Tray use in Fax mode (MFC-J3720/MFC-J6720DW) .................................... 39
Acceptable paper and other print media.............................................................. 39
Recommended print media ........................................................................... 40
Handling and using print media ..................................................................... 40
Choosing the right print media....................................................................... 41

Loading documents

How to load documents ....................................................................................... 44
Using the ADF ...............................................................................................44
Using the scanner glass ................................................................................ 45
Unscannable area ......................................................................................... 46

Sending a fax

How to send a fax ................................................................................................ 47
Stop faxing..................................................................................................... 48
Setting scanner glass size for faxing ............................................................. 49
Colour fax transmission .................................................................................49
Cancelling a fax in process............................................................................49
How to preview an outgoing fax .................................................................... 50
Transmission Verification Report...................................................................51

Receiving a fax

Receive Modes ....................................................................................................52
Choose the Receive Mode .................................................................................. 52
Using Receive Modes..........................................................................................54
Fax Only ........................................................................................................54
Fax/Tel...........................................................................................................54
Manual...........................................................................................................54
External TAD .................................................................................................54
Receive Mode settings ........................................................................................55
Ring Delay ..................................................................................................... 55
F/T Ring Time (Fax/Tel mode only)............................................................... 55
Fax Detect ..................................................................................................... 56
Fax Preview (Monochrome faxes only) ............................................................... 57
How to preview a received fax....................................................................... 57
Turning off Fax Preview.................................................................................59
iii

Using PC-FAX

PC-FAX Sending .................................................................................................60
Sending a file as a PC-FAX ...........................................................................60
PC-FAX Receiving (Windows®)...........................................................................61

Telephone and external devices

Voice operations ..................................................................................................63
Tone or Pulse (Not Available for New Zealand and South Africa).................63
Fax/Tel mode.................................................................................................63
Telephone Service for Australia...........................................................................64
Distinctive Ring..............................................................................................64
Caller ID.........................................................................................................65
How Does the Caller ID Work?......................................................................66
The Caller ID is Stored in Your Machine Memory .........................................66
Telephone Service for New Zealand ...................................................................66
FaxAbility .......................................................................................................66
Caller ID.........................................................................................................68
How Does the Caller ID Work?......................................................................68
Telephone Service for Some Countries ...............................................................69
Distinctive Ring (For Singapore, Hong Kong)................................................69
Caller ID (For Singapore and Hong Kong) ....................................................70
Telephone services for South Africa ....................................................................71
Setting the Telephone Line Type...................................................................71
Voice over Internet Protocol (VoIP) .....................................................................72
Connecting an external TAD (telephone answering device)................................73
Connection settings .......................................................................................73
Recording an outgoing message (OGM) on an external TAD .......................74
Multi-line connections (PABX) .......................................................................74
External and extension telephones......................................................................75
Connecting an external or extension telephone ............................................75
Operation from external and extension telephones.......................................75
Using a cordless external telephone .............................................................75
Using remote codes.......................................................................................76

Dialling and storing numbers

How to dial ...........................................................................................................77
Manual dialling...............................................................................................77
Dialling from the Address Book .....................................................................77
Fax Redial .....................................................................................................78
Additional Dialling Operations..............................................................................78
Outgoing Call history .....................................................................................78
Caller ID history (Only available for some countries) ....................................79
Storing numbers ..................................................................................................80
Storing a pause .............................................................................................80
Storing Address Book numbers.....................................................................80
Changing or deleting Address Book names or numbers ...............................81

Making copies

How to copy ......................................................................................................... 82
Stop copying.................................................................................................. 82
Copy options........................................................................................................83
Paper Type ....................................................................................................83
Paper Size ..................................................................................................... 83
Tray Select (MFC-J3720/MFC-J6720DW) .................................................... 84
ADF High Speed Mode copying .................................................................... 84

Printing photos from a memory card or USB Flash drive

PhotoCapture Center™ operations (PHOTO mode) ........................................... 85
Using a memory card or USB Flash drive .....................................................85
Getting started ..................................................................................................... 86
Print Images......................................................................................................... 88
View Photos................................................................................................... 88
PhotoCapture Center™ print settings.................................................................. 89
How to scan to a memory card or USB Flash drive............................................. 89

How to print from a computer

Printing a document.............................................................................................91

How to scan to a computer

Before scanning................................................................................................... 92
Scanning a document as a PDF file using ControlCenter4 (Windows®) ............. 93
How to change the machine’s SCAN mode settings for PDF scanning ..............96
How to scan a document as a PDF file using the Touchscreen .................... 98
ADF High Speed Mode scanning .................................................................. 99

Routine maintenance

100

Replacing the ink cartridges .............................................................................. 100
Cleaning and checking the machine.................................................................. 103
Cleaning the scanner glass ......................................................................... 103
Cleaning the print head ...............................................................................104
Checking the print quality ............................................................................ 104
Checking the print alignment ....................................................................... 106
Setting the date and time................................................................................... 107

Troubleshooting

108

Identifying your problem ....................................................................................108
Error and maintenance messages.....................................................................110
Error animations ..........................................................................................120
Transferring your faxes or Fax Journal report .............................................120
Document jam ............................................................................................121
Printer jam or paper jam ..............................................................................123
If you are having difficulty with your machine ....................................................129
Dial Tone detection......................................................................................141
Telephone line interference / VoIP ..............................................................141
Machine Information ..........................................................................................142
Checking the serial number .........................................................................142
Checking the firmware version ....................................................................142
Reset functions............................................................................................142
How to reset the machine............................................................................143

Settings and feature tables

144

Using the Settings tables ...................................................................................144
Settings tables ...................................................................................................145
Feature tables....................................................................................................163
Entering Text .....................................................................................................191
Inserting spaces .........................................................................................191
Making corrections ......................................................................................191

Specifications

192

General ..............................................................................................................192
Print media.........................................................................................................194
Fax .....................................................................................................................196
Copy ..................................................................................................................197
PhotoCapture Center™ .....................................................................................198
PictBridge ..........................................................................................................199
Scanner .............................................................................................................200
Printer ................................................................................................................201
Interfaces ...........................................................................................................202
Network..............................................................................................................202
Computer requirements .....................................................................................203
Consumable items .............................................................................................204

Index

205

Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.

General setup
Memory Storage
Setting Daylight Saving Time
(Not available in South Africa)
Automatic Daylight Saving Time
(For South Africa only)
Sleep Mode
Touchscreen LCD
Dial Prefix
(Not available in South Africa)

PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
drive

Security features

Sending a fax
Additional sending options
Additional sending operations
Polling

Receiving a fax
Memory Receive (Monochrome only)
Remote Retrieval
Additional receiving operations
Polling

Printing photos from a
camera
Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)

Secure Function Lock 2.0
Restricting dialling

Printing photos from a
memory card or USB Flash
drive

Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine

Glossary

Index

Dialling and storing numbers
Additional dialling operations
Additional ways to store numbers

Printing reports
Fax reports
Reports

Making copies
Copy options
A3 Copy Shortcuts

vii

viii

General information

Using the
documentation

The following symbols and conventions are
used throughout the documentation.
Bold

Bold typeface identifies the
dial pad numbers of the
Touchpanel and buttons on
your computer screen.

Italics

Italicized typeface
emphasizes an important
point or refers you to a related
topic.

Courier
New

Text in the Courier New font
identifies messages on the
Touchscreen of the machine.

NOTE
1

Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.

Symbols and conventions
used in the documentation

Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.

Accessing Brother
Utilities (Windows® 8)

If you are using a tablet or computer running
Windows® 8, you can make your selections
either by tapping the screen or by clicking
with your mouse.
After the printer driver is installed,
(Brother Utilities) appears on both the
Start screen and the desktop.

Tap or click Brother Utilities either on
the Start screen or the desktop.

WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.

CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.

IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.

Chapter 1

Viewing User’s Guides

Select your machine.

(Windows®)

(Windows® XP/Windows Vista®/Windows® 7/
Windows Server® 2003/Windows Server®
2008/Windows Server® 2008 R2)
To view the documentation, from
(Start), All Programs, select Brother,
MFC-XXXX (where XXXX is your model
name) from the programs list, and then
choose User’s Guides.
(Windows® 8/Windows Server® 2012)
Click

This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy,
PhotoCapture Center™, Printer, Scanner,
PC-Fax, and Network features. When you are
ready to learn detailed information about
these operations, you can read the
Advanced User’s Guide and Software and
Network User’s Guide in HTML format that
are on the CD-ROM.

the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User’s Guides.

Choose the function you want to use.

Accessing the
Advanced User’s
Guide and Software
and Network User’s
Guide

(Brother Utilities), and then click

If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions below:

Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.

NOTE
If the Brother screen does not appear, go
to Computer or My Computer. (For
Windows® 8 and Windows Server® 2012:
Click

(File Explorer) on the

taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.

If the model name screen appears, click
your model name.

General information

How to find Scanning instructions

If the language screen appears, click
your language. The CD-ROM
Top Menu will appear.

There are several ways you can scan
documents. You can find the instructions as
follows:

Software and Network User’s Guide
 Scan
 ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows®)
(Not available in Hong Kong and Taiwan)

d
e

Click PDF/HTML documents. If the
country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.

(Macintosh)

 The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the PaperPort™ 12SE
application.

Click User’s Guides.

Presto! PageManager User’s Guide
(Windows®)
(Hong Kong and Taiwan only)
1

Turn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.

 Instructions for scanning directly from
Presto! PageManager. The complete
Presto! PageManager User’s Guide can
be viewed from the Help selection in the
Presto! PageManager application.
Presto! PageManager User’s Guide
(Macintosh)

NOTE
Presto! PageManager must be
downloaded and installed before use. For
more information, see Accessing Brother
Support (Macintosh) on page 5.
 The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.

b
c

Double-click the User’s Guides icon.

Click User’s Guides. If the country
screen appears, choose your country.

After the list of User’s Guides appears,
choose the Guide you want to read.

Select your model and language if
needed.

Chapter 1

How to find Network setup
instructions
Your machine can be connected to a wireless
or wired network.
 Basic setup instructions
(See Quick Setup Guide.)
 The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
 More information about network setup
(See Software and Network User’s
Guide.)

How to access Guides
for Advanced Features

You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/.
Click Manuals on your model’s page to
download the documentation.

Web Connect Guide

This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.

AirPrint Guide

This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
installing a printer driver.

Google Cloud Print Guide

This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.

Wi-Fi Direct™ Guide

This Guide provides details on how to
configure and use your Brother machine for
wireless printing directly from a mobile device
supporting the Wi-Fi Direct™ standard.

Mobile Print/Scan Guide for Brother
iPrint&Scan
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
network.

General information

Accessing Brother
Support (Windows®)
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
 Click Brother Support on the Top Menu.
The following screen will appear:

 To access our website
(http://www.brother.com/), click
Brother Home Page.
 For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
 To visit our website for original Brother
Supplies
(http://www.brother.com/original/),
click Supplies Information.
 To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
 To return to the top menu, click Back or if
you have finished, click Exit.

Accessing Brother
Support (Macintosh)

You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
 Double-click the Brother Support icon.
The following screen will appear:

 To download and install Presto!
PageManager, click
Presto! PageManager.
 To access the Brother Web Connect
page, click Brother Web Connect.
 To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/),
click On-Line Registration.
 For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
 To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.

Chapter 1

Control panel overview

The MFC-J3520, MFC-J3720, MFC-J6520DW and MFC-J6720DW have the same
2.7"(67.5 mm) Touchscreen LCD and Touchpanel.

NOTE
Most of the illustrations in this User’s Guide show the MFC-J6720DW.
1

2.7"(67.5 mm) Touchscreen LCD (Liquid
Crystal Display)
This is a Touchscreen LCD. You can access
the menus and options by pressing them as
they are displayed on this screen.
You can adjust the angle of the Touchscreen
LCD and Touchpanel by lifting it. To lower this
control panel, push the release button that is
located behind the control panel, as shown in
the illustration.

General information

3
2

Touchpanel:
The LEDs on the Touchpanel only light up
when they are available for use.


Home
Press to return to the Home screen.



Power On/Off
Press

to turn on the machine.

Back
Press to go back to the previous menu
level.



Cancel

Press to cancel an operation when lit.
 Dial Pad
Press the numbers on the Touchpanel to
dial telephone or fax numbers and to enter
the number of copies.
3

Press and hold down

to turn off the

machine. The Touchscreen LCD will show
Shutting Down and will stay on for a few
seconds before turning off.
If you have connected an external telephone or
TAD, it is always available for use.
If you turn off the machine using

, it will still

periodically clean the print head to maintain
print quality. To prolong the life of the print
head, provide better ink efficiency and
maintain print quality, you should keep your
machine connected to the power at all times.

The WiFi light is on when the network interface
is set to WLAN.

Chapter 1

2.7"(67.5 mm) Touchscreen
LCD

4
1

The Touchscreen LCD shows the machine’s
status when the machine is idle.

Wireless Status
A four-level indicator on the Ready mode
screen shows the current wireless signal
strength when using a wireless connection.

3 4

Max

If you see

at the top of the screen, you

can easily configure the wireless settings by
pressing it. For more information, see Quick
Setup Guide.
5

Web
Lets you connect the Brother machine to an
Internet service when you press c, and then
press

For more information, see Web Connect
Guide.

7
6

Photo
Lets you access Photo mode when you press
c, and then press

10
1

Lets you access the Fax mode.
2

Copy

Scan
Lets you access the Scan mode.

Settings
Lets you access the main settings.
For more information, see Settings screen
on page 10.

Lets you access the Copy mode.
3

A3 Copy Shortcuts
You can quickly copy to A3 or Ledger size
paper using this preset menu. For details,
see Advanced User’s Guide: A3 Copy
Shortcuts.

Fax

Ink
Lets you see the available ink volume and also
lets you access the Ink menu.
When the ink cartridge is near the end of its life
or having a problem, an error icon is displayed
on the ink colour. For more information,
see Advanced User’s Guide: Checking the ink
volume.

General information

Shortcuts
Lets you set up Shortcuts.
You can save certain settings as a Shortcut so
you can quickly send a fax, make a copy, scan
or use Web Connect services.

12 New Fax(es)

NOTE

• Three Shortcut screens are available. You can
set up to 4 Shortcuts on each Shortcut screen.
A total of 12 Shortcuts are available.
• To display the other Shortcut screens, press
d or c.

When Fax Preview is set to On, you can see
how many new faxes you have received and
stored in the memory.
Press View to see your faxes on the
Touchscreen.
13 Warning icon

11 Faxes in memory
You can see how many received faxes are in
the memory 1.
Press Print to print the faxes.
1

When Fax Preview is set to Off.

The warning icon
appears when there is
an error or maintenance message; press
Detail to view it, and then press
to return
to Ready mode.
For information about error messages, see
Error and maintenance messages
on page 110.

Chapter 1

Settings screen

Paper Size (MFC-J3520/MFC-J6520DW)
See the selected paper size.
Press to change the Paper Size setting if
needed.

Receive Mode
See the current Receive Mode:
 Fax (Fax Only)
 Fax/Tel
 External TAD
 Manual

The Touchscreen LCD shows the machine
status when you press

(Settings).

You can check and access all the machine's
settings from the following screen.
(MFC-J3520/MFC-J6520DW)

NOTE

(MFC-J3720/MFC-J6720DW)

(For Australia, Singapore and Hong Kong)
When the Distinctive Ring feature is turned on,
the Touchscreen shows D/R. For details,
Distinctive Ring on page 64 and 69 for your
relevant country.
(For New Zealand)
When the FaxAbility feature is turned on, the
Touchscreen shows D/R. For details,
FaxAbility on page 66.
1

Wi-Fi
Press to set up a wireless network connection.
A four-level indicator on the screen shows the
current wireless signal strength if you are using
a wireless connection.

Fax Preview
See the Fax Preview setting.
Press to access the Fax Preview setting.

All Settings
Press to access the full Settings menu.

Tray #1 (MFC-J3720/MFC-J6720DW)
Displays the size of paper in Tray #1. Also, lets
you access the Tray #1 setting. You can
change the paper size and paper type.

Tray #2 (MFC-J3720/MFC-J6720DW)
Displays the size of paper in Tray #2. Also, lets
you access the Tray #2 setting. You can
change the paper size.

6
7

Ink
See the remaining ink volume.
When the ink cartridge is near the end of its life
or having a problem, an error icon is displayed
on the ink colour. For more information,
see Advanced User’s Guide: Checking the ink
volume.
Press to access the Ink menu.

Paper Type (MFC-J3520/MFC-J6520DW)
See the selected paper type.
Press to change the Paper Type setting if
needed.

General information

Basic Operations
Press your finger on the Touchscreen LCD to
operate it. To display and access all the
screen menus and options, press d c or a b to
scroll through them.

f
g

Press Setup Receive.

h
i
j

Press Receive Mode.

Press a or b to display Receive Mode.

IMPORTANT
DO NOT touch the Touchscreen
immediately after plugging in the power
cord or turning on the machine. Doing this
may cause an error.
The following steps show how to change a
setting in the machine. In this example, the
Receive Mode setting is changed from
Fax Only to Fax/Tel.

Press

b
c

Press All Settings.

Press a or b to display Fax/Tel.
Press Fax/Tel.

(Settings).

Press a or b to display Fax.

NOTE
Press
if you want to go back to the
previous level.

d
e

Press Fax.

Press

Press a or b to display
Setup Receive.

Chapter 1

Changing the keyboard
setting
You can choose the type of keyboard for the
Touchscreen.

Shortcut Settings
1

You can add the fax, copy, scan and Web
Connect settings you use most frequently by
setting them as your Shortcuts. Later you can
quickly and easily recall and apply these
settings. You can add up to 12 Shortcuts.

Press

b
c

Press All Settings.

Adding Copy Shortcuts

Press a or b to display
General Setup.

The following settings can be included in a
Copy Shortcut:

d
e

(Settings).

Press General Setup.
Press a or b to display
Keyboard Settings.

f
g

Press Keyboard Settings.

Press

Press QWERTY or ABC.

 ADF HighSpeed Mode
 Quality
 Paper Type
 Paper Size
 Tray Select
(MFC-J3720/MFC-J6720DW)
 Enlarge/Reduce

 Density
 Stack/Sort
 Page Layout
 Auto Deskew
 2-sided Copy
 Advanced Settings

Press

Press
where you have not added a
Shortcut.

c
d
e

Press a or b to display Copy.

Press a or b to display the available
settings, and then press the setting you
want to change.

(Shortcuts).

Press Copy.
Read the information on the
Touchscreen, and then confirm it by
pressing OK.

General information

Press a or b to display the available
options for the setting, and then press
the option you want to set.
Repeat steps f and g until you have
chosen all the settings for this Shortcut.

When you have finished changing
settings, press Save as Shortcut.

Read and confirm the displayed list of
settings you have chosen, and then
press OK.

Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 191.)
Press OK.

Press OK to save your Shortcut.

Adding Fax Shortcuts
The following settings can be included in a fax
Shortcut:
 Address
 Fax Resolution
 Contrast
 Glass Scan Size
 Broadcasting
 Preview
 Colour Setting

Press
where you have not added a
Shortcut.

c
d

• If the Shortcut is to be used for
broadcasting, press Options and choose
Broadcasting in step h before entering
the fax number in step f.

• You can enter up to 20 fax numbers if the
Shortcut is for broadcasting. The fax
numbers can be entered in any
combination of Group numbers from the
Address Book and individual fax numbers
from the Address Book or entered
manually. (See Advanced User’s Guide:
Broadcasting (Monochrome only).)
• When you enter a fax number in a
Shortcut, it will be added to the Address
Book. The name in the Address Book will
be the Shortcut name plus a sequential
number.

g
h

Press Fax.

Press Options.
Press a or b to display the available
settings, and then press the setting you
want to change.

Press the new option you want to set.
Repeat steps h and i until you have
chosen all the settings for this Shortcut.
Press OK.

When you have finished choosing new
options, press Save as Shortcut.

Read and confirm the displayed list of
options you have chosen, and then
press OK.

(Shortcuts).

Press a or b to display Fax.

Enter the fax number using the dial pad
on the Touchpanel, or you can use the
Address Book or Call History on the
Touchscreen. When you have finished,
go to step g.

• You can enter up to 20 digits for a fax
number.

 Overseas Mode
Press

NOTE

 Real Time TX

Read the information on the
Touchscreen, and then confirm it by
pressing OK.

Chapter 1

Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 191.)
Press OK.

Press

Press
where you have not added a
Shortcut.

Press OK to save your Shortcut.

c
d
e

Press a or b to display Scan.

Adding Scan Shortcuts
The following settings can be included in a
scan Shortcut:
to Media
 ADF HighSpeed Mode
 Scan Type
 Resolution
 File Type
 Scan Size
 Scan Long Paper
 File Name
 Auto Crop
 Remove Background Colour
to E-mail Server (Available after IFAX
has been downloaded)
 Address
 ADF HighSpeed Mode

Press Scan.
Press a or b to display the type of scan
you want to do, and then press it.
Do one of the following:
 If you pressed to Media, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step i.
 If you pressed
to E-mail Server, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step g.
 If you pressed to File, to OCR,
to Image or to E-mail, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step h.
 If you pressed to Network or
to FTP, read the information on the
Touchscreen, and then press OK to
confirm it.

 Scan Type

Press a or b to display the Profile
Name, and then press it.

 Resolution

Press OK to confirm the Profile Name
you have chosen. Go to step n.

 File Type
 Scan Size
 Scan Long Paper
to File/to OCR/to Image/to E-mail
 PC Select
to FTP/to Network
 Profile Name

(Shortcuts).

NOTE
To add a Shortcut for to Network and
to FTP, you must have added the Profile
Name beforehand.

General information

Do one of the following:

 To enter an E-mail address
manually, press Manual. Enter the
E-mail address using the keyboard
on the Touchscreen. (See Entering
Text on page 191.)
Press OK.
 To enter an E-mail address from the
Address Book, press
Address Book. Press a or b to
display the E-mail address you want,
and then press it.

 If you need to make more changes,
return to step i.

NOTE
Press

to view the list of addresses

you have entered.

Review your settings on the
Touchscreen, and then press OK.

Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 191.)
Press OK.

Read the information on the
Touchscreen, and then press OK to save
your Shortcut.

Press OK to confirm is chosen
as the PC Name. Go to step n.
 When the machine is connected to a
network:
Press a or b to display the PC Name,
and then press it. Press OK to confirm
the PC Name you have chosen. Go
to step n.

Adding Web Connect
Shortcuts

Do one of the following:
 When the machine is connected to a
PC using a USB connection:

i
j

 If you are satisfied with your
changes, press
Save as Shortcut.

Press OK.
After you confirm the E-mail address
you entered, press OK. Go to step i.

Review the settings you have chosen:

Press Options.
Press a or b to display the available
settings, and then press the setting you
want to change or store.
Press a or b to display the available
options for the setting, and then press
the new option you want to set.
Repeat steps j and k until you have
chosen all the settings for this Shortcut.
When you have finished changing
settings, press OK.

The settings for the following services can be
included in a Web Connect Shortcut:
 SkyDrive®
 Box
 Google Drive™
 Evernote®
 Dropbox
 Facebook
 Picasa Web Albums™
 Flickr®

NOTE
• Web services may have been added
and/or service names may have been
changed by the provider since this
document was published.
• To add a Web Connect Shortcut, you
need to have an account with the desired
service. (For more information, see Web
Connect Guide.)

Chapter 1

Press

Press
where you have not added a
Shortcut.

c
d
e

Press a or b to display Web.

Press a or b to display the available
services, and then press the desired
service.

(Shortcuts).

Press Web.
If information about the Internet
connection is displayed, read and
confirm it by pressing OK.

Press your account.
If the account needs a PIN, enter the
PIN for the account using the keyboard
on the Touchscreen.
Press OK.
Choose the function you want to use.

NOTE
The available functions vary depending on
the chosen service.

Read and confirm the displayed list of
functions you have chosen, and then
press OK.

Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 191.)
Press OK.

Changing Shortcuts
You can change the settings in a Shortcut.

NOTE
You cannot edit existing Web Connect
Shortcuts.
If you want to change a Web Connect
Shortcut, you should delete it, and then
add a new Shortcut.
(For more information, see Deleting
Shortcuts on page 17 and Adding Web
Connect Shortcuts on page 15.)

Press

Press d or c to display the Shortcut you
want to change.

Press the Shortcut you want to change.
The settings for the Shortcut that you
chose are displayed.

d
e

Press Options.

Press Save as Shortcut when you
have finished changing the settings.

g
h

Press OK to confirm.

Change the settings for the Shortcut you
chose in step c. (For example, see
Adding Copy Shortcuts on page 12.)

Do one of the following:
 If you want to overwrite the Shortcut,
press Yes. Go to step j.
 If you do not want to overwrite the
Shortcut, press No to enter a new
Shortcut name. Go to step i.

Press OK to save your Shortcut.

(Shortcuts).

To edit the name, hold down
to
delete the current name, and then enter
a new name using the keyboard on the
Touchscreen. (For help entering letters,
see Entering Text on page 191.)
Press OK.

General information

Deleting Shortcuts

Press OK to confirm.

Editing Shortcut Names

You can delete a Shortcut.

You can edit a Shortcut name.

Press

(Shortcuts).

Press d or c to display the Shortcut you
want to delete.

Press d or c to display the Shortcut you
want to edit.

Press and hold the Shortcut until the
options appear.

NOTE

NOTE
You can also press Edit/Delete, and
then press the Shortcut you want.

Press Edit Shortcut Name.

To edit the name, hold down
to
delete the current name, and then enter
a new name using the keyboard on the
Touchscreen. (For help entering letters,
see Entering Text on page 191.)
Press OK.

Press

(Shortcuts).

You can also press Edit/Delete, and
then press the Shortcut you want.

Press Delete to delete the Shortcut
that you chose in step c.
Press Yes to confirm.

Press

Recalling Shortcuts

The Shortcut settings are displayed on the
Shortcut screen. To recall a Shortcut, simply
press the Shortcut name.

Press

Press d or c to display the Shortcut you
want to recall.

Press the Shortcut.

(Shortcuts).

Chapter 1

Volume Settings
Ring Volume

You can choose from a range of ring volume
levels. The machine will keep your new
setting until you change it.

Setting the Ring Volume

Press

b
c

Press All Settings.

(Settings).

Press a or b to display
General Setup.

When the beeper is on, the machine will
make a sound when you press the
Touchscreen or Touchpanel, or if you make a
mistake, or after you send or receive a fax.
You can choose from a range of sound
volume levels.

Press

b
c

Press All Settings.

(Settings).

Press a or b to display
General Setup.
Press General Setup.

Press Ring.

d
e
f
g
h

Press Low, Med, High or Off.

Press

d
e
f
g
h

Press General Setup.

Press

Beeper Volume

Press a or b to display Volume.
Press Volume.

Press a or b to display Volume.
Press Volume.
Press Beep.
Press Low, Med, High or Off.
.

General information

Speaker Volume

You can choose from a range of speaker
volume levels.

Press

b
c

Press All Settings.

(Settings).

Press General Setup.

Press

Press a or b to display Volume.

Press

b
c

Press All Settings.

Press Volume.
Press Speaker.
Press Low, Med, High or Off.
.

(Not Available for South Africa)
You can also adjust the speaker volume by
pressing Hook.

Setting the Backlight
brightness

1
1

If you are having difficulty reading the
Touchscreen LCD, try changing the
brightness setting.

Press a or b to display
General Setup.

d
e
f
g
h

Touchscreen LCD

Do one of the following:

(Settings).

Press a or b to display
General Setup.

d
e
f
g
h

Press General Setup.

Press

Press a or b to display LCD Settings.
Press LCD Settings.
Press Backlight.
Press Light, Med or Dark.
.

 When Fax Preview is set to Off,
press

(Fax).

 When Fax Preview is set to On, press
(Fax) and
(Sending Faxes).

Press Hook.

Press

.
to decrease or

increase the speaker volume level.
Each press changes the volume to the
next setting.

Press Hook.

Loading paper

Loading paper and
other print media
CAUTION
DO NOT carry the machine by holding the
scanner cover, the Jam Clear Cover, the
manual feed slot cover, or the control panel.
Doing this may cause the machine to slip
out of your hands. Carry the machine by
sliding your hands into the handhold
indentations located on each side of the
machine.
For detailed information, see Product
Safety Guide.

NOTE
(MFC-J3720/MFC-J6720DW)
For tray #2 (lower tray), see Loading
paper in paper tray #2 (MFC-J3720/
MFC-J6720DW) on page 28.

Loading paper in paper
tray #1
Load only one size of paper and one type of
paper in the paper tray at a time.
(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 41.)
You must load paper sizes A4 or Letter in
Landscape position. Load A3, Ledger, Legal,
Folio or smaller paper
(A5/A6/Photo/Photo L/Photo 2L/Index
cards/envelopes) in Portrait position.

NOTE
When you load a different paper size in
the tray, you must change the machine’s
Paper Size setting at the same time.
(MFC-J3520/MFC-J6520DW: See Paper
Size (MFC-J3520/MFC-J6520DW)
on page 37.)
(MFC-J3720/MFC-J6720DW: See Paper
Size and Type
(MFC-J3720/MFC-J6720DW)
on page 37.)

Pull the paper tray completely out of the
machine.

Loading paper

 When using A4, Letter, or smaller
size paper

NOTE
If the paper support flap (1) is open, close
it, and then close the paper support (2).

If you are using A4 or Letter, you do
not have to extend the tray. If tray #2
is extended, then extend tray #1 and
pull up the stopper.
If you are using A5 or smaller size
paper, make sure the paper tray is
not extended.

c
2

Gently press and slide the paper side
guides (1) to fit the paper size.
Make sure that the triangular mark (2)
on the paper side guide (1) lines up with
the mark for the paper size you are
using.

Adjust the tray length if needed:

 When using A3, Ledger, Legal, or
Folio size paper
Press the universal guide release
button (1) as you slide out the front of
the paper tray.

Make sure that the triangular mark
on the output paper tray cover is
aligned with the line indicating Legal
or Folio (2) or A3 or Ledger (3) size,
as shown in the illustration.

d
1

Open the output paper tray cover (1).

Chapter 2

Gently press and slide the paper length
guide (1) to fit the paper size.
Make sure that the triangular mark (2)
on the paper length guide (1) lines up
with the mark for the paper size you are
using.

NOTE
Always make sure that the paper is not
curled.

To load paper in the tray, do one of the
following:
 When using A4 or Letter size
paper

Close the output paper tray
cover.

Gently put the paper into the
paper tray print side down.
Check that the paper is flat in
the tray.

NOTE
(MFC-J3720/MFC-J6720DW)
If you are loading A4 or Letter size paper
in tray #1 and must extend it because
tray #2 is extended, lift up the A4/LTR
stopper (3) to hold the paper in landscape
position.
(For instructions about how to extend
tray #1 over tray #2, see Loading paper in
paper tray #2 (MFC-J3720/
MFC-J6720DW) on page 28.)

Fan the stack of paper well to avoid
paper jams and misfeeds.

Landscape orientation

Loading paper

 When using A3, Ledger, Legal or
Folio size paper

Gently put the paper into the
paper tray print side down and
top edge first.
Check that the paper is flat in
the tray.
Portrait orientation

Gently adjust the paper side guides to fit
the paper using both hands.
Make sure the paper side guides touch
the sides of the paper.

2
2

NOTE
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
feed problems.

Close the output paper tray
cover.

Check that the paper is flat in the tray
and below the maximum paper
mark (1).
Overfilling the paper tray may cause
paper jams.

Chapter 2

Slowly push the paper tray completely
into the machine.

NOTE
Before you shorten Tray #1, take the
paper out of the tray. Then shorten the
tray by pressing the universal guide
release button (1). Adjust the paper length
guide (2) to fit the paper size you are
going to use. Then put the paper in the
tray.

CAUTION
DO NOT push Tray #1 into the machine too
quickly. Doing this may cause injury to your
hand by trapping it between Tray #1 and
Tray #2. Please push Tray #1 slowly.

While holding the paper tray in place,
pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).

2
1

Loading paper

Loading smaller paper
(Photo, Photo L, Photo 2L or
envelopes)

Do one of the following:
 If you load Photo L (89  127 mm) in
the paper tray, lift up the Photo L
stopper (1).

Portrait orientation
(A5 or smaller size paper)

 If you load Photo (10  15 cm) or
Photo 2L (13  18 cm) in the paper
tray, open the output paper tray
cover.
Gently press the paper length
guide (1) to fit the paper size, and
then close the output paper tray
cover.

IMPORTANT

Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.

Loading Photo, Photo L and Photo 2L
paper

Before loading, press the corners and
sides of the Photo, Photo L and
Photo 2L paper to make them as flat as
possible.

IMPORTANT
If Photo (10  15 cm), Photo L
(89  127 mm) or Photo 2L (13  18 cm)
paper is “double-feeding,” put only one
sheet of Photo or Photo L paper in the
paper tray at a time.

Gently press the paper side guides to fit
the paper size.

Chapter 2

Put Photo, Photo L, or Photo 2L paper
in the paper tray print side down.

About envelopes

 Use envelopes that weigh between 80 to
95 gsm.
 Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing multiple
envelopes.

IMPORTANT
DO NOT use the following types of
envelopes, as they will not feed correctly:

Gently adjust the paper side guides to fit
the paper.
Make sure the paper side guides touch
the sides of the paper.

• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Glue

Double flaps

Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.

Loading paper

Loading envelopes

Before loading, press the corners and
sides of the envelopes to make them as
flat as possible.

IMPORTANT
• If envelopes are “double-feeding”, put one
envelope in the paper tray at a time.

Put envelopes in paper tray #1 with the
address side down. If the envelope flaps
are on the long edge, load the
envelopes with the flap on the left, as
shown in the illustration.
Gently adjust the paper side guides (1)
to fit the size of the envelopes.

• If you experience envelope creasing or
jamming, please use the manual feed slot
to feed the envelopes. (See Loading
paper in the manual feed slot on page 33.)

Gently press and slide the paper side
guides to fit the paper size.

Chapter 2

If you have problems printing on
envelopes with the flap on the short edge,
try the following:

a
b

Open the envelope flap.
Put the envelope into paper tray #1 with
the address side down and the flap
positioned as shown in the illustration.

Loading paper in paper
tray #2 (MFC-J3720/
MFC-J6720DW)
NOTE
You can only use plain paper sizes A4 or
Letter (in Landscape position) and A3,
Legal or Ledger (in Portrait position) in
tray #2.

Select Reverse Print (Windows®) or
Reverse page orientation (Macintosh)
in the printer driver’s dialog box, and
then adjust the size and margin in your
application.
(See Software and Network User’s
Guide.)

Pull the paper tray completely out of the
machine.

Loading paper

Adjust the tray length, if needed:
 When using A3, Ledger, or Legal
size paper
Press the universal guide release
button (1) as you slide out the front of
the paper tray.
You can check if the length of the
tray is adjusted correctly by opening
the paper tray cover.

Gently press and slide the paper side
guides (1) to fit the paper size. If you are
loading A4 or Letter size paper, put it in
landscape position and lift up the
A4/LTR stopper (2).
Make sure that the triangular mark (3)
on the paper side guide lines up with the
marks for the paper size you are using.

 When using A4 or Letter
If you are using A4 or Letter, you do
not have to extend the tray.

Open the paper tray cover (1).

e
1

Fan the stack of paper well to avoid
paper jams and misfeeds.

NOTE
Always make sure that the paper is not
curled.

Chapter 2

Gently put the paper into the paper tray
print side down.

Gently adjust the paper side guides so
they touch the sides of the paper stack.

 When using A4 or Letter size
paper
Landscape orientation

 When using A3, Ledger, or Legal
size paper
Portrait orientation

NOTE
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
feed problems.

Check that the paper is flat in the tray
and below the maximum paper
mark (1).
Overfilling the paper tray may cause
paper jams.

Loading paper

Close the paper tray cover.

 If you are using A4 or Letter size
paper, pull out the paper support (1)
until it locks into place, and then
unfold the paper support flap (2).

Slowly push the paper tray back into the
machine.

Extending tray #1 over tray #2
Pull tray #1 out of the machine.
Press the universal guide release
button (1) as you slide out the front of
the paper tray.

Do one of the following:
 If you are using A3, Ledger or Legal
size paper, go to step l.

NOTE
When Tray #2 is extended for large size
paper, you must also extend Tray #1 out
over Tray #2 to prevent printed pages
from falling off the output tray.

Chapter 2

Open the output paper tray cover and lift
the A4/LTR stopper (1).

NOTE
If you are finished using A3, Ledger or
Legal size paper and want to use A4 or
Letter size paper, take the paper out of the
tray.
Shorten the tray by pressing the universal
guide release button (1). Adjust the paper
side guides (2) to fit A4 or Letter size
paper. Lift up the A4/LTR stopper (3).
Then put the paper into the tray.

Close the output paper tray cover and
slowly push the paper tray into the
machine.

Pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).

Loading paper

Loading paper in the
manual feed slot

b
2

Slide the manual feed slot paper guides
to fit the paper width that you are going
to use.

You can load special print media into this slot
one sheet at a time.

Use the manual feed slot to print or copy on
A3, Ledger, Legal, Folio, A4, Letter,
Executive, A5, A6, envelopes,
Photo (10  15 cm), Photo L (89  127 mm),
Photo 2L (13  18 cm) and
Index Card (127  203 mm.).

NOTE
The machine automatically turns on
Manual Feed mode when you load paper
in the manual feed slot.

Open the manual feed slot cover.

NOTE
For information about the paper
orientation, follow the label attached on
the right side of the manual feed slot.

When you slide the paper guides, confirm
that they are in these positions.

Chapter 2

Load only one sheet of paper in the
manual feed slot with the side to be
printed on face up.

IMPORTANT

 When using A3, Ledger, Legal,
Folio, A5, A6, envelopes, Photo,
Photo L, Photo 2L or Index Card
Portrait orientation

• DO NOT put more than one sheet of paper
in the manual feed slot at any one time.
Doing this may cause a paper jam. Even if
you are printing multiple pages, do not
feed the next sheet of paper until the
Touchscreen shows a message
instructing you to feed the next sheet.

• DO NOT put paper in the manual feed slot
when you are printing from the paper tray.
Doing this may cause a paper jam.
• For details about the paper orientation,
see Paper orientation and capacity of the
paper trays on page 42.

d
 When using A4, Letter or
Executive
Landscape orientation

Using both hands, gently adjust the
manual feed slot paper guides to fit the
paper.

Loading paper

NOTE
• DO NOT press the paper guides too tightly
against the paper. Doing this may cause
the paper to fold.
• Place the paper in the centre of the
manual feed slot between the paper
guides. If the paper is not centred, pull it
out and insert it again at the centre
position.

Using both hands, put one sheet of
paper in the manual feed slot until the
front edge touches the paper feed roller.
Let go of the paper when you hear the
machine pull it in a short distance. The
Touchscreen will show
Manual Feed Slot ready.

NOTE
• Make sure printing has finished before you
close the manual feed slot cover.
• When paper is placed in the manual feed
slot, the machine always prints from the
manual feed slot.
• Paper inserted in the manual feed slot
while a test page, fax or report is being
printed will be ejected.
• During the machine's cleaning process,
paper you place in the manual feed slot
will be ejected. Wait until the machine
finishes its cleaning, and then put the
paper into the manual feed slot again.

NOTE
When loading an envelope or a sheet of
thick paper, push the envelope into the
manual feed slot until you feel it grab the
envelope.

If the data does not fit on one sheet, the
Touchscreen will prompt you to load
another sheet of paper. Place another
sheet of paper in the manual feed slot,
and then press OK on the Touchscreen.

Chapter 2

Unprintable area

The printable area depends on the settings in the application you are using. The figures show the
unprintable areas on cut-sheet paper and envelopes.
Cut-Sheet Paper

Envelopes
1

Top (1)

Left (2)

Bottom (3)

Right (4)

Cut-Sheet

3 mm

Envelopes

22 mm

3 mm

22 mm

3 mm

NOTE
• The machine can print in the shaded areas of cut-sheet paper when the Borderless print
feature is available and turned on. (See Software and Network User’s Guide.)
• The Borderless print feature is not available for envelopes and 2-sided printing.

Loading paper

Paper settings
Paper Type
(MFC-J3520/MFC-J6520DW)
To get the best print quality, set the machine
for the type of paper you are using.

Press

Press a or b to display Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency,
and then press the option you want to
set.

Press

(Settings).

Paper Size
(MFC-J3520/MFC-J6520DW)

You can use the following sizes of paper for
printing copies: A4, A5, A3, 10  15 cm,
Letter, Legal and Ledger. You can use the
following sizes for printing faxes: A4, A3,
Ledger, Letter and Legal. When you change
the size of paper you load in the machine, you
will need to change the paper size setting at
the same time so your machine can fit an
incoming fax on the page.

Press

Press a or b to display A4, A5, A3,
10x15cm, Letter, Legal or Ledger,
and then press the option you want to
set.

Press

NOTE
The machine ejects paper onto the paper
tray on the front of the machine with the
printed side face up. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.

(Settings).
.

Paper Size and Type
(MFC-J3720/MFC-J6720DW)

To get the best print quality, set the machine
for the type of paper you are using.
You can use the following sizes of paper for
printing copies: A4, A5, A3, 10  15 cm,
Letter, Legal and Ledger and five sizes for
printing faxes: A4, A3, Ledger, Letter and
Legal. When you load a different size of paper
in the machine, you will need to change the
paper size setting at the same time so your
machine can fit an incoming fax on the page.

Press

Press the displayed paper size for
Tray #1 or Tray #2.

(Settings).

Chapter 2

Do one of the following:
 If you press the displayed paper size
for Tray #1, press Paper Type.
Press a or b to display
Plain Paper, Inkjet Paper,
Brother BP71, Other Glossy or
Transparency, and press the
option you want.
Press Paper Size.
Press a or b to display A4, A5, A3,
10x15cm, Letter, Legal or
Ledger, and press the option you
want.
 If you press the displayed paper size
for Tray #2, press Paper Size.
Press a or b to display A4, A3,
Letter, Legal or Ledger, and
press the option you want.

Press

NOTE
• You can use only plain paper in Tray #2.
• The machine ejects paper onto the paper
tray on the front of the machine with the
printed side face up. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.

Tray use in Copy mode
(MFC-J3720/MFC-J6720DW)
You can change the default tray the machine
will use for copies.
Auto Tray Select will allow your machine
to feed paper from either Tray #1 or Tray #2,
using the paper type and size settings from
the Copy menu.
To change the default setting follow the
instructions below:

Press

b
c

Press All Settings.

(Settings).

Press a or b to display
General Setup.

d
e
f
g
h

Press General Setup.

Press

Press a or b to display Tray Setting.
Press Tray Setting.
Press Tray Use: Copy.
Press Tray #1, Tray #2 or
Auto Tray Select.
.

NOTE
You can change the paper size and tray
selection temporarily for the next copy.
(See Paper Size on page 83 and Tray
Select (MFC-J3720/MFC-J6720DW)
on page 84.)

Loading paper

Tray use in Fax mode
(MFC-J3720/MFC-J6720DW)

You can change the default tray the machine
will use for printing received faxes.
Auto Tray Select will allow your machine
to take paper from Tray #1 first, or from
Tray #2 if:
 Tray #2 is set to a different paper size that
is more suitable for the received faxes.
 Both trays are using the same size paper
and Tray #1 is not set to use plain paper.

Press

b
c

Press All Settings.

d
e
f
g
h
i

(Settings).

Press a or b to display
General Setup.
Press General Setup.
Press a or b to display Tray Setting.
Press Tray Setting.
Press Tray Use: Fax.
Press Tray #1, Tray #2 or
Auto Tray Select.
Press

Acceptable paper and
other print media

The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper that is loaded in
the tray.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
 When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the correct print media
in the Basic tab of the printer driver or in
the Paper Type setting of the machine’s
menu.
(MFC-J3520/MFC-J6520DW: See Paper
Size (MFC-J3520/MFC-J6520DW)
on page 37.)
(MFC-J3720/MFC-J6720DW: See Paper
Size and Type
(MFC-J3720/MFC-J6720DW)
on page 37.)
 When you print on Brother Photo paper,
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
 When using transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
 Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.

Chapter 2

Recommended print media

IMPORTANT
DO NOT use the following kinds of paper:

To get the best print quality, we suggest using
the Brother paper in the table.

• Damaged, curled, wrinkled, or
irregularly shaped paper

If Brother paper is not available in your
country, we recommend testing various
papers before purchasing large quantities.

We recommend using 3M Transparency Film
when you print on transparencies.

Brother paper

Paper Type

Item

A3 Plain

BP60PA3

A3 Glossy Photo

BP71GA3

A3 Inkjet (Matte)

BP60MA3

A4 Plain

BP60PA

A4 Glossy Photo

BP71GA4

• Paper that cannot be arranged
uniformly when stacked

A4 Inkjet (Matte)

BP60MA

10  15 cm Glossy
Photo

BP71GP

• Short grain paper

Handling and using print
media
 Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
 Avoid touching the shiny (coated) side of
the photo paper.
 Avoid touching either side of the
transparency paper because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.

2 mm or greater curl may cause jams
to occur.

• Extremely shiny or highly textured
paper

Paper capacity of the output paper
tray cover
Up to 50 sheets of 80 gsm A4 paper.
2

 Transparencies and photo paper must be
picked up from the output paper tray cover
one page at a time to avoid smudging.

Loading paper

Choosing the right print media

Paper type and size for each operation
Paper Type

Cut-Sheet

Cards

Envelopes

Paper Size

Usage
Fax

Copy

Photo
Printer
Capture

297  420 mm (11.7  16.5 in.)

Yes

210  297 mm (8.3  11.7 in.)

Yes

Ledger

279.4  431.8 mm (11  17 in.)

Yes

Letter

215.9  279.4 mm (8 1/2  11 in.) Yes

Yes

Legal

215.9  355.6 mm (8 1/2  14 in.) Yes

Yes

–

Yes

Folio

215.9  330.2 mm (8 1/2  13 in.) –

–

Yes

Executive

184  267 mm (7 1/4  10 1/2 in.) –

–

Yes

JIS B4 1

257  364 mm (10.1  14.3 in.)

–

Yes

JIS B5 1

182  257 mm (7.2  10.1 in.)

–

Yes

148  210 mm (5.8  8.3 in.)

–

Yes

–

Yes

105  148 mm (4.1  5.8 in.)

–

Yes

Photo

10  15 cm (4  6 in.)

–

Yes

Photo L

89  127 mm (3 1/2  5 in.)

–

Yes

Photo 2L

13  18 cm (5  7 in.)

–

Yes

Index Card

127  203 mm (5  8 in.)

–

Yes

C5 Envelope

162  229 mm (6.4  9 in.)

–

Yes

DL Envelope

110  220 mm (4.3  8.7 in.)

–

Yes

Com-10

105  241 mm (4 1/8  9 1/2 in.)

–

Yes

Monarch

98  191 mm (3 7/8  7 1/2 in.)

–

Yes

210  297 mm (8.3  11.7 in.)

–

Yes

–

Yes

Letter

215.9  279.4 mm (8 1/2  11 in.) –

Yes

–

Yes

Legal

215.9  355.6 mm (8 1/2  14 in.) –

Yes

–

Yes

148  210 mm (5.8  8.3 in.)

Yes

–

Yes

Transparencies A4

–

Only available for some countries.

Chapter 2

Paper orientation and capacity of the paper trays

Paper Tray #1

Paper Tray #2
(MFC-J3720/
MFC-J6720DW)

Paper size

Paper types

No. of
sheets

A4, Letter, Executive, JIS B5 2

Plain Paper

250 1

Inkjet Paper

A3, Ledger, JIS B4 2, Legal, Folio,
A5, A6, Photo, Photo L, Photo 2L,
Index card, Envelopes (C5, Com10, DL, Monarch)

Glossy Paper, Photo

Index Card

Envelopes, Transparencies

A4, Letter

Plain Paper

250 1

Plain Paper, Inkjet Paper,
Glossy Paper, Photo,
Envelopes and
Transparencies

A3, JIS B4 2, Legal, Ledger

Manual Feed Slot

A4, Letter, Executive, JIS B5

A3, JIS B4 2, Ledger, Legal, Folio,
A5, A6, Photo, Photo L, Photo 2L,
Index card, Envelopes (C5, Com10, DL, Monarch)
1

When using 80 gsm paper.

Only available for some countries.

NOTE
When you choose User Defined in the Paper Size drop-down list of the printer driver, the paper
orientation will differ depending on the size and thickness of the paper.
(For details, see Paper orientation using User Defined as the Paper Size in the printer driver
on page 43.)

Loading paper

Paper orientation using User Defined as the Paper Size in the printer driver

Paper Tray #1

User Defined Size

Paper Orientation

When both of the following conditions are satisfied:

Landscape

 Width: 148.0 mm – 215.9 mm
 Height: 216.0 mm – 297.0 mm
When any one of the following conditions is satisfied:

Portrait

 Width: less than 148.0 mm
 Width: greater than 215.9 mm
 Height: less than 216.0 mm
 Height: greater than 297.0 mm
Manual Feed Slot

When both of the following conditions are satisfied:

Landscape

 Width: 127.0 mm – 215.9 mm
 Height: 216.0 mm – 297.0 mm
When any one of the following conditions is satisfied:

Portrait

 Width: less than 127.0 mm
 Width: greater than 215.9 mm
 Height: less than 216.0 mm
 Height: greater than 297.0 mm

NOTE
• When choosing Envelope in the Paper Thickness drop-down list, you must load the envelopes
in Portrait orientation.
• Tray #2 cannot be used for user defined paper sizes.

Paper weight and thickness
Paper Type

Weight

Thickness

Plain Paper

64 to 120 gsm

0.08 to 0.15 mm

(Tray #2)

64 to 105 gsm

0.08 to 0.15 mm

Inkjet Paper

64 to 200 gsm

0.08 to 0.25 mm

Glossy Paper 1

Up to 220 gsm

Up to 0.25 mm

Photo Card 1

Up to 220 gsm

Up to 0.25 mm

Index Card

Up to 120 gsm

Up to 0.15 mm

Envelopes

80 to 95 gsm

Up to 0.52 mm

Transparencies

–

Cut-Sheet

Plain Paper

Cards

BP71 (260 gsm) paper is especially designed for Brother inkjet machines.

Loading documents

How to load
documents

a
3

Unfold the ADF Document Support (1)
and the ADF Document Output Support
Flap (2).

You can send a fax, make copies, or scan
from the ADF (automatic document feeder)
and from the scanner glass.

Using the ADF

2
3

The ADF can hold up to 35 pages and feeds
each sheet individually. Use paper that is
within the sizes and weights shown in the
table. Always fan the edges of the pages
before placing them in the ADF.

Document Sizes and Weights
Length:

148 to 431.8 mm

Width:

148 to 297 mm

Weight:

64 to 90 gsm

How to load documents

IMPORTANT
• DO NOT pull on the document while it is
feeding.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper
clipped, glued or taped.
• DO NOT use cardboard, newspaper or
fabric with the ADF. Instead use the
scanner glass.
Make sure documents written with ink or
modified with correction fluid are completely
dry.

b
c

Fan the pages well.
Adjust the paper guides (1) to fit the
width of your documents.

Loading documents

Place your documents in the ADF face
up, short edge first until you feel them
touch the feed rollers.
The Touchscreen will display
ADF Ready.
 When using ADF High Speed
Mode in Copy and Scan mode
Make sure your document size is A4
or Letter.
Place your documents in the ADF
face up, long edge first until you
feel them touch the feed rollers.
The Touchscreen will display
ADF Ready.

IMPORTANT
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.

Using the scanner glass

You can use the scanner glass to fax, copy or
scan single pages or pages of a book.

Document Sizes Supported
Length:

Up to 431.8 mm

Width:

Up to 297 mm

Weight:

Up to 2 kg

How to load documents

NOTE
To use the scanner glass, the ADF must
be empty.

Lift the document cover.

NOTE
ADF High Speed Mode is available with
Copy and Scan mode. For more
information about ADF High Speed Mode,
see the following:
• (Copy)
ADF High Speed Mode copying
on page 84
• (Scan)
ADF High Speed Mode scanning
on page 99

Chapter 3

Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.

Unscannable area

The scannable area depends on the settings
in the application you are using. The figures
show the unscannable areas.
1

1
2

Usage
1

document cover
Fax

Document
Size

Top (1)

Left (2)

Bottom (3)

Right (4)

3 mm

4.5 mm

3 mm 1

Ledger

3.7 mm

Letter

4 mm

Legal
Copy
Scan
1

Close the document cover.

IMPORTANT
If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.

All paper
sizes

3 mm
2 mm

2 mm

The unscannable area is 1 mm when you use the
ADF.

Sending a fax

How to send a fax

 When Fax Preview is set to Off,

The following steps show how to send a fax.

Do one of the following:

press

Do one of the following to load your
document:

(Fax).

 When Fax Preview is set to On, press
(Fax) and then

 Place the document face up in the
ADF. (See Using the ADF
on page 44.)

(Sending Faxes).

 Load your document face down on
the scanner glass. (See Using the
scanner glass on page 45.)

 The Touchscreen shows:

NOTE
• To send colour faxes with multiple pages,
use the ADF.
• If you send a mono fax from the ADF when
the memory is full, it will be sent in real
time.
• You can use the scanner glass to fax
pages of a book one at a time. The
documents can be up to A3 or Ledger
size.
• Since you can only scan one page at a
time, it is easier to use the ADF if you are
sending a multiple-page document.

You can change the following
fax-sending settings. Press Options.
Press a or b to scroll through the fax
settings. When the setting you want is
displayed, press it and choose your new
option. When you have finished
changing options, press OK.
(Basic User’s Guide)
For information about changing the
following fax-sending settings, see
pages 49 to 51.
 Glass Scan Size
 Colour Fax Transmission
 Preview Outgoing Fax
 Transmission Verification Report
(Setup)

Chapter 4

(Advanced User’s Guide)

For more advanced fax-sending
operations and settings
(see Advanced User’s Guide: Sending a
fax).

Press Fax Start.

Faxing from the ADF

 The machine starts scanning the
document to be sent.

 Contrast

Faxing from the scanner glass

 Fax Resolution

 If you choose Mono in the
Colour Setting (default setting),
the machine starts scanning the first
page. Go to step f.

 Set New Defaults
 Factory Reset
 Faxing at the end of a call
 Broadcasting

 If you choose Colour in the
Colour Setting, the
Touchscreen asks if you want to
send a colour fax. Press
Yes (Colour fax) to confirm.
The machine starts dialling and
sending the document.

 Real Time Transmission
 Overseas Mode
 Delayed Fax
 Batch Transmission
 Cancelling Waiting Jobs
 Polled Transmit

The machine starts sending the
document.

Using the dial pad
(Address Book)

 To send more than one page, press
Yes and go to step g.

 Address Book
Using

(Call History)

 Outgoing Call
 Caller ID history
(Only available for some countries.)

NOTE
• You can preview a fax message before
sending it by setting Preview to On. (See
How to preview an outgoing fax
on page 50.)
• If your network supports the LDAP
protocol you can search for fax numbers
and E-mail addresses on your server.
(See Software and Network User’s
Guide.)

When the Touchscreen asks you
Next page?, do one of the following:
 To send a single page, press No.

Enter the fax number.

Using

Place the next page on the scanner
glass.
Press OK.
The machine starts scanning the page.
(Repeat steps f and g for each
additional page.)

Stop faxing
To stop faxing, press

Sending a fax

Setting scanner glass size for
faxing
When documents are Letter size, you need to
set the Scan Size to Letter. If you do not,
the side portion of the faxes will be missing.

a
b

Load your document.
Do one of the following:
 When Fax Preview is set to Off,
press

(Fax).

Colour fax transmission
4

Your machine can send a colour fax to
machines that support this feature.
Colour faxes cannot be stored in the
machine’s memory. When you send a colour
fax, the machine will send it in real time (even
if Real Time TX is set to Off).

a
b

g
h
i

(Fax) and then
(Sending Faxes).

Press Options.

Press Glass Scan Size.
Press a or b to display A4, A3, Letter,
Legal or Ledger, and then press the
option you want to set.
Press OK.
Enter the fax number.
Press Fax Start.

NOTE
• You can save the setting you use most
often by setting it as the default setting.
(See Advanced User’s Guide: Setting
your changes as a new default.)

(Fax).

 When Fax Preview is set to On, press

(Sending Faxes).

e
f

Do one of the following:
press

(Fax) and then

Press a or b to display
Glass Scan Size.

Load your document.

 When Fax Preview is set to Off,

 When Fax Preview is set to On, press

c
d

c
d
e
f
g
h
i

Press Options.
Press a or b to display
Colour Setting.
Press Colour Setting.
Press Colour.
Press OK.
Enter the fax number.
Press Fax Start.

Cancelling a fax in process

If you want to cancel a fax while the machine
is scanning, dialling or sending, press

• This setting is only available for sending
documents from the scanner glass.

Chapter 4

How to preview an outgoing
fax

Description
4

Enlarge the fax.

You can preview a fax message before you
send it. You must set Real Time
Transmission and Polling RX to Off before
you use this feature.

a
b

Reduce the fax.
or

Scroll vertically.

Scroll horizontally.

Load your document.

Rotate the fax clockwise.

Do one of the following:

Go back to the previous page.

 When Fax Preview is set to Off,
press

(Fax).

 When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).

c
d
e
f
g
h

Press Options.

Press Fax Start.
The machine starts scanning the
document and the outgoing fax appears
on the Touchscreen.
When the fax is displayed, press the
Touchscreen to perform the following
operations.

Press a or b to display Preview.
Press Preview.
Press On.
Press OK.
Enter the fax number using the dial pad
or Address Book.

Go to the next page.

Press Start.

NOTE
• To send a colour fax, do not use Fax
Preview.
• The fax message in the memory will be
sent, and then erased when you press
Start.

Sending a fax

Transmission Verification
Report
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the sender’s name or fax number,
the time and date of the transmission,
duration of the transmission, number of
pages sent, and whether or not the
transmission was successful.
There are several settings available for the
Transmission Verification Report:
 On: Prints a report after every fax you
send.
 On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
 Off: Prints a report if your fax is
unsuccessful due to a transmission error.
The report will also print if the receiving
machine modifies the size of the
document you fax. Off is the default
setting.
 Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
The report will also print if your fax is
successful, but the receiving machine
modifies the size of the document you fax.
A portion of the fax’s first page appears on
the report.

Press a or b to display
Report Setting.

f
g
h

Press Report Setting.

Press Transmission.
Press a or b to display On, On+Image,
Off, Off+Image, Off2 or
Off2+Image and then press the option
you want to set.
Press

NOTE
• If you choose On+Image, Off+Image or
Off2+Image the image will only appear
on the Transmission Verification Report if
Real Time Transmission is set to Off. The
image will not appear on the report when
you send a colour fax.
(See Advanced User’s Guide: Real Time
Transmission.)
• If your transmission is successful, OK will
appear next to RESULT on the
Transmission Verification Report. If the
transmission is not successful, ERROR will
appear next to RESULT.

 Off2: Prints a report only if your fax is
unsuccessful due to a transmission error.
 Off2+Image: Prints a report only if your
fax is unsuccessful due to a transmission
error. A portion of the fax’s first page
appears on the report.

Press

b
c
d

Press All Settings.

(Settings).

Press a or b to display Fax.
Press Fax.

Receiving a fax

Receive Modes

You must choose a Receive Mode depending on the external devices and telephone services you
have on your line.

Choose the Receive Mode

By default, your machine will automatically receive any faxes that are sent to it. The diagram below
will help you choose the correct receive mode.
For more detailed information on the Receive Modes, see Using Receive Modes on page 54.
Do you want to use the telephone features of your machine (if available), an external
telephone or external telephone answering device connected on the same line as the
machine?
Yes

Are you using the voice message function of
an external telephone answering device?

Fax Only

Do you want the machine to answer fax and
telephone calls automatically?

Manual
Fax/Tel

Yes

External TAD
Yes

To set the Receive Mode follow the instructions:

Press

b
c
d
e
f
g

Press All Settings.

(Settings).

Press a or b to display Fax.
Press Fax.
Press a or b to display Setup Receive.
Press Setup Receive.
Press a or b to display Receive Mode.

Receiving a fax

Press Receive Mode.

NOTE
(For Australia, Singapore and Hong Kong)
If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off.
(See Turning off Distinctive Ring on page 65 and 70 for your relevant country.)
(For New Zealand)
If you cannot change the Receive Mode, make sure the FaxAbility feature is set to Off.
(See How to Turn FaxAbility OFF or ON on page 67.)

Press a or b to display Fax Only, Fax/Tel, External TAD or Manual, and then press
the option you want.

Press

Chapter 5

Using Receive Modes

Some Receive Modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the Ring Delay before using these
modes. (See Ring Delay on page 55.)

Fax Only

Fax/Tel mode helps you manage incoming
calls by recognising whether they are fax or
voice calls and dealing with them in one of the
following ways:

To receive a fax in Manual mode, lift the
handset of an external telephone or press
Hook 1. When you hear fax tones (short
repeating beeps), press Fax Start and
choose Receive. You can also use the Fax
Detect feature to receive faxes by lifting a
handset on the same line as the machine.
1

Not Available for South Africa.

External TAD
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be dealt with in one
of the following ways:

 Faxes will be automatically received.

 Voice calls will start the F/T Ring to tell you
to pick up the line. The F/T Ring is a fast
double-ring made by your machine.

 Voice callers can record a message on the
external TAD.

If you use Fax/Tel mode, see F/T Ring Time
(Fax/Tel mode only) on page 55 and Ring
Delay on page 55.

(See Fax Detect on page 56.)

Fax Only mode will automatically answer
every call as a fax call.

Fax/Tel

Manual

To connect your External TAD, see
Connecting an external TAD (telephone
answering device) on page 73.

Receiving a fax

Receive Mode settings
Ring Delay

Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Tel mode. If you have external or
extension telephones on the same line as the
machine, choose the maximum number of
rings.
(See Operation from external and extension
telephones on page 75 and Fax Detect
on page 56.)

Press

b
c
d
e

Press All Settings.

f
g
h
i

(Settings).

Press a or b to display Fax.
Press Fax.

F/T Ring Time
(Fax/Tel mode only)
When somebody calls your machine, you and
your caller will hear the normal telephone
ring. The number of rings is set by the ring
delay setting.
If the call is a fax, then your machine will
receive it. However, if it is a voice call then the
machine will sound the F/T Ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the F/T
Ring, it means that you have a voice caller on
the line.
Because the F/T Ring is made by the
machine, extension and external telephones
will not ring. However, you can still answer
the call on any telephone by using a remote
code.
(For more information, see Using remote
codes on page 76.)

Press a or b to display
Setup Receive.

Press

Press Setup Receive.

b
c
d
e

Press All Settings.

Press a or b to display Ring Delay.
Press Ring Delay.
Press the number of times you want the
machine to ring before it answers (2-10
for Australia, 1-10 for New Zealand, 0-2
for Taiwan, 2-8 for South Africa, 0-10 for
some countries).
Because the restriction of Taiwan’s
Telecommunication law, the products
sold in this area cannot be set to more
than 3 cycle rings.
If you choose 0, the machine will answer
immediately and the line will not ring at
all.
Press

f
g
h
i

(Settings).

Press a or b to display Fax.
Press Fax.
Press a or b to display
Setup Receive.
Press Setup Receive.
Press a or b to display
F/T Ring Time.
Press F/T Ring Time.
Press how long the machine will ring to
alert you that you have a voice call
(20Secs, 30Secs, 40Secs or 70Secs
for Australia and some countries,
20Secs, 30Secs, 40Secs or 55Secs
for New Zealand).
Press

.
55

Chapter 5

NOTE
Even if the caller hangs up during the fast
double-ring, the machine will continue to
ring for the set time.

Fax Detect

If Fax Detect is On:
The machine receives a fax call
automatically, even if you answer the call.
When you see Receiving on the
Touchscreen or when you hear “chirps”
through the handset you are using, just
replace the handset. Your machine will do the
rest.

If you are at the machine and answer a fax
call by lifting the handset, press Fax Start,
then press Receive to receive the fax.
If you answered at an extension or external
telephone, press l 5 1 (l 9 1 for New
Zealand). (See Operation from external and
extension telephones on page 75.)

NOTE
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external telephone
handset, press the remote activation code
l 5 1 (l 9 1 for New Zealand).
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Fax Detect to Off.

Press

b
c
d

Press All Settings.

(Settings).

Press a or b to display Fax.
Press Fax.

Press a or b to display
Setup Receive.

f
g
h
i

Press Setup Receive.

Press

Press a or b to display Fax Detect.
Press Fax Detect.
Press On (or Off).

Fax Detect is turned On as default.

If Fax Detect is Off:

Receiving a fax

Fax Preview
(Monochrome faxes
only)

Using Fax Preview

How to preview a received fax

When you receive a fax, you will see a pop-up
message on the Touchscreen. (For example:
New Fax(es):01 [View])

then

• The fax list includes old and new faxes.
New faxes are indicated by a blue mark.

(Fax) and

• If you want to see a fax that has already

(Received Faxes). When the

machine is in Ready mode, a pop-up
message will appear on the Touchscreen to
alert you of new faxes.

Setting Fax Preview

Press

c
d
e

Press On (or Off).

Press

(Settings).
(Fax Preview).

Press Yes.
The Touchscreen will tell you that any
future faxes will not be printed as you
receive them.
Press Yes (or No).

Press View.
The Touchscreen will display the fax list.

NOTE

You can view received faxes on the
Touchscreen by pressing

been previewed, press

(Fax) and

(Received Faxes).
5

Press a or b to display the fax number of
the fax you want to see.

Press the fax you want to see.

NOTE
• If your fax is large there may be a delay
before it is displayed.
• The Touchscreen will show the current
page number and total pages of the fax
message. When your fax message is over
99 pages the total number of pages will be
shown as “XX”.

NOTE
When Fax Preview is turned on, a backup
copy of received faxes will not be printed
for Fax Forwarding and PC-Fax Receiving
operations, even if you have set Backup
Print to On.

Chapter 5

Press the Touchscreen or Touchpanel
to perform the following operations.
Description
Enlarge the fax.
Reduce the fax.
or

Scroll vertically.

Scroll horizontally.

How to print a fax

Press

(Fax).

Press

(Received Faxes).

Press the fax you want to view.

Press

Rotate the fax clockwise.

 If the fax is a single page, it will start
printing. Go to step f.

Press Yes to confirm.

Go to the next page.

Print the fax.

 Press Print Displayed Only to
print the displayed page.
Go to step g.

Do one of the following:
 Press Print All Pages
to print the whole fax
message.

 Press
Print From Displayed
to print from the displayed
page to the last page.

Press

Do one of the following:
 Press Print All Pages to print
all pages of the fax. Go to step f.

Go back to the fax list.

 Press
Print Displayed Only
to only print the displayed
page.

 If the fax is multiple pages, go to
step e.

Delete the fax.

Go back to the previous page.

 Press Print From Displayed to
print from the displayed page to the
last page. Go to step g.

Do one of the following:
 To delete the fax, press Yes.
 To keep the fax in the memory,
press No.

Press

Receiving a fax

How to print all faxes in the list

Press

(Fax).

Press

(Received Faxes).

c
d

Press Print/Delete.

Do one of the following:
 To print all new faxes, press a or b to
display Print All(New Faxes).
Press Print All(New Faxes).

Turning off Fax Preview

Press

c
d
e

Press Off.

 To print all old faxes, press a or b to
display Print All(Old Faxes).

Press

(Settings).
(Fax Preview).

Press Yes to confirm.
If there are faxes stored in the memory,
do one of the following:
 If you do not want to print the stored
faxes, press Continue.
The machine asks you to confirm the
deletion of the stored faxes.

Press Print All(Old Faxes).

Press Yes to confirm. Your faxes will
be deleted.

How to delete all faxes in the list

Press

(Fax).

Press

(Received Faxes).

c
d

Press Print/Delete.

 If you want to print all the stored
faxes, press
Print All Faxes Before Delete.

 If you do not wish to turn off Fax
Preview, press Cancel.

Press

Do one of the following:
 To delete all new faxes, press a or b
to display
Delete All(New Faxes).
Press Delete All(New Faxes).
 To delete all old faxes, press a or b to
display
Delete All(Old Faxes).
Press Delete All(Old Faxes).

Press Yes to confirm.

Press

Using PC-FAX

PC-FAX Sending

d
6

NOTE

If you select the Dial Restriction check
box, a confirmation dialog box will appear
for you to re-enter the fax number. This
feature helps to prevent transmissions to
the wrong destination.

The PC-FAX software can only send
monochrome fax documents.

 Click the Address Book button, and
then choose a member or group from
the Address Book.

Please install MFL-Pro Suite software,
connect your machine and PC before using
PC-FAX sending.

a
b
c

Create a file in any application on your
PC.
Click File, then Print. The Print dialog
box appears.
Choose Brother PC-FAX as your
printer, and then click Print. The
PC-FAX sending dialog box appears:

Enter a fax number using any of the
following methods:
 Use the dial pad to enter the number.

You can send a file created in any application
on your PC as a standard fax.

Sending a file as a PC-FAX

If you make a mistake, click All Clear to
delete all the entries.

To include a cover page, click
Add Cover Page.

NOTE
You can also click the cover page
to create or edit a cover page.

icon

Click Start to send the fax.

NOTE
• If you want to cancel the fax, click Cancel,
or press

on the Touchpanel.

• If you want to redial a number, click Redial
to scroll through the last five fax numbers,
choose a number, and then click Start.

Using PC-FAX

PC-FAX Receiving
(Windows®)
If you turn on the PC-FAX Receive feature,
your machine will store received faxes in the
memory and send them to your PC. You can
then use your PC to view and store these
faxes.
Even if you have turned off your PC (at night
or on the weekend, for example), your
machine will receive and store your faxes in
its memory.
When you start your PC and the PC-FAX
Receiving software runs, your machine
transfers your faxes to your PC.
To transfer the received faxes to your PC you
must have the PC-FAX Receiving software
running on your PC.

Press a or b to display
Setup Receive.

f
g

Press Setup Receive.

h
i
j
k

From
(Start), select All Programs,
Brother, MFC-XXXX, PC-FAX Receiving,
and select Receive. (where XXXX is your
model name.)

Press Memory Receive.
Press a or b to display
PC Fax Receive.
Press PC Fax Receive.
The Touchscreen shows the message
Run PC-Fax on your computer.
Press OK.

Press a or b to display or the
name of the PC you want to receive
faxes if you are on a network.
Press or the name of the PC.
Press OK.

If Fax Preview is set to Off, press
Backup Print: On or
Backup Print: Off.

Press

Do one of the following:
(Windows® XP, Windows Vista® and
Windows® 7)

Press a or b to display
Memory Receive.

(Windows® 8)
Click

(Brother Utilities), and then click

the drop-down list and select your model
name (if not already selected). Click
PC-FAX Receive in the left navigation bar,
and then click Receive.
If you choose Backup Print: On, the
machine will also print the fax.

Press

b
c
d

Press All Settings.

(Settings).

Press a or b to display Fax.
Press Fax.

Chapter 6

NOTE
• PC-FAX Receive is not supported by Mac
OS.
• Before you can set up PC-FAX Receive,
you must install the MFL-Pro Suite
software on your PC. Make sure your PC
is connected and turned on.
(See Software and Network User’s
Guide.)
• If you get an error message and the
machine cannot print the faxes in the
memory, you can use this setting to
transfer your faxes to your PC. (See
Transferring your faxes or Fax Journal
report on page 120.)
• When you receive a colour fax, your
machine prints the colour fax at your
machine but does not send the fax to your
PC.
• To change the destination PC, repeat
steps a to n.

Telephone and external devices

Voice operations
Tone or Pulse (Not Available
for New Zealand and South
Africa)
If you have a Pulse dialling service, but need
to send tone signals (for example, for
telephone banking), follow the instructions:

Do one of the following:
 When Fax Preview is set to Off,
press

(Fax).

 When Fax Preview is set to On, press

Fax/Tel mode

When the machine is in Fax/Tel mode, it will
use the F/T Ring (fast double-ring) to alert
you to pick up a voice call.
7

If you are at an external telephone, lift the
handset of the external telephone, and then
press Pickup to answer.
If you are at an extension telephone, you'll
need to lift the handset during the F/T Ring
Time and then press # 5 1 (# 9 1 for New
Zealand) between the fast double-rings. If no
one is on the line, or if someone wants to
send you a fax, send the call back to the
machine by pressing l 5 1 (l 9 1 for New
Zealand).

(Fax) and then
(Sending Faxes).

b
c

Press Hook.
Press # on the machine’s Touchpanel.
Any digits dialled after this will send tone
signals.

When you are finished with the call, the
machine will return to the Pulse dialling
service.

Chapter 7

Telephone Service for
Australia
Distinctive Ring
Distinctive Ring 1 is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term “Distinctive Ring”, but
telephone companies market the service
under a variety of names. This service
establishes a second telephone number on
the same line as your existing telephone
number, and each number has its own ring
pattern. Typically, the original number rings
with the standard ring pattern and is used for
receiving voice calls, and the second number
rings with a different ring pattern and is used
for receiving faxes. Only one call can be
answered (or made) at any one time and
while this call is in progress, incoming calls to
either number will be presented with a busy
tone.

NOTE
1

Contact your Telephone Service Provider to
determine availability and any other related details.

After you have set the Distinctive Ring
feature to On, the receive mode is set to
Manual automatically. Your Distinctive
Ring Number does not allow Voice
calls - only Faxes. You can not change the
receive mode from Manual mode while
the Distinctive Ring is set to on.

How does your telephone company’s
“Distinctive Ring” service work?
7

Using “Distinctive Ring” service of your
telephone company is the most efficient way
to receive both fax and telephone calls on the
same line. When the voice call comes in, all
phones (extension and external) and the fax
machine will ring to alert you to pick it up. If a
fax call comes in, the fax machine will answer
automatically without ringing, whereas the
extension and external phones will ring twice
with a Distinctive Ring pattern. It is also a
more efficient way of operating a Fax
machine with an extension phone as you do
not have to use the remote activation codes.
It gives you two independent numbers
without the higher cost of a second line.
Flowchart Sequence of Incoming call
Incoming Call
(either Voice or Fax)

All extension phones ring
twice, fax machine is silent.
Registered
Fax
Number
Fax machine
automatically
receives and prints
fax message
without ringing.

Main number
(Voice Number)
Fax machine
begins ringing
on third ring.

You answer the call
at an external phone
or an extension
phone or at the
machine's handset.

Telephone Answering
Device (TAD)
answers the call.

What does Brother’s “Distinctive
Ring” do?
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company’s Distinctive Ring service. The new
telephone number on your line can just
receive faxes.

Telephone and external devices

Turning on Distinctive Ring

Very Important!

Press

b
c
d
e

Press All Settings.

Press a or b to display
Miscellaneous.

Press
.
Distinctive Ring is now set to On.

Caller ID is a telephone service that allows
the subscriber to see a display of the caller’s
phone number or name as the telephone
rings. It is a fast way to screen your calls. You
can respond quickly to calls you missed,
because Caller IDs are received and stored in
your machine memory.

Press Fax.

NOTE
To get the Caller ID Service: apply for the
Caller ID service at your local telephone
company, if available.

Press Distinctive.

Advantages of Caller ID

Press On.

For Business

Turning off Distinctive Ring

Press

b
c
d
e

Press All Settings.

f
g
h

Caller ID

Press a or b to display Fax.

Press Miscellaneous.

If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (Choose the Receive Mode
on page 52.)

(Settings).

f
g
h

Press

NOTE

After you have set the Distinctive Ring feature
to on, the receive mode is set to Manual
automatically. Your Distinctive Ring Number
does not allow Voice calls - only Faxes. You
cannot change the receive mode to another
mode while the Distinctive Ring is set to on.
When Distinctive Ring is on, the LCD will
show D/R as the Receive Mode.

(Settings).

Press a or b to display Fax.

All businesses profit from a quicker response
to customer calls. Businesses that provide
mail order services, money-lending services
or provide confidential information, can
protect themselves from false orders or
acceptance of false identification.
At Home
Residential customers can protect
themselves from unwanted calls.

Press Fax.
Press a or b to display
Miscellaneous.
Press Miscellaneous.
Press Distinctive.
Press Off.
65

Chapter 7

How Does the Caller ID Work?
The Caller ID Appears on the Display
When Your Telephone Rings

As your telephone rings, the display shows
you the caller’s phone number or name if the
name has been stored in the Address Book.
Once you answer the call, the caller’s ID
disappears.
• If ID Unknown appears on the display, it
means that the call came from outside
your caller ID service area or a public
phone. 1

How Will the Fax Machine Treat All
Other Numbers?

Depends on network function.

The machine can store a maximum of the last
30 incoming caller IDs in the memory, along
with the time and date of reception. The 31st
call will cause the oldest ID to be erased.
The Caller ID information stored in the
memory can be used for the following.
 Printing the Caller ID List.
You can review calls you received by
checking the Caller IDs in memory. This
report will list the Date, Time, Phone
Number (Caller ID) name, and type of Call
(Comment) if available.
See Advanced User’s Guide: How to print
a report.

FaxAbility mode ensures that the machine
will answer calls to the FaxAbility (secondary)
number. When a call comes in to your main
number, all the phones will ring. You can set
an external answering device (TAD) to
answer calls on the other number(s). (See the
chart in this page.)

• If ID Withheld appears on the display, it
means the caller intentionally blocked the
transmission of his/her ID. 1

The Caller ID is Stored in Your
Machine Memory

FaxAbility

FaxAbility is a service offered by Telecom
that allows you to have an additional number
on one phone line, with its own distinctive ring
pattern. This way, when you get an incoming
call, you can identify the number being called
by its ring.

NOTE

Telephone Service for
New Zealand

What is the Advantage of Using the
FaxAbility Function?
Using FaxAbility is the most efficient way to
receive both fax and telephone calls on the
same line. It is much easier for your callers
who dial manually. The fax machine will
answer with receiving tones so they will not
have to press an activation code. And the
people who call to talk on your main number
will not have to talk to your fax machine.
Basically, it gives you two independent
numbers without the higher cost of a second
line.

Telephone and external devices

How Does FaxAbility Work?
Your telephone number will have the
standard ring pattern of long, long tone, while
the new number will have a ring pattern of
long, silence, long, etc. When FaxAbility is
On, you will not hear the first ring of all
incoming calls on the fax machine. Extension
phones will ring as usual. If the fax machine
recognises the ring pattern, all ringing will
stop and the fax machine will answer and
automatically receive the fax message.
Otherwise, you will hear the extension
phones and the fax machine continue to ring.
The fax machine always listens to the ring
pattern before it answers, so do not pick up
the phone during that time. You will quickly
learn to recognise the ring pattern for faxes,
so you will not be tempted to answer that
number. Either you or a telephone answering
device can answer the main number(s).
Flowchart Sequence of Incoming call
Incoming Call
(either Voice or Fax)

All extension phones ring
twice, fax machine is silent.
Registered
Fax
Number
Fax machine
automatically
receives and prints
fax message
without ringing.

Main number
(Voice Number)
Fax machine
begins ringing
on third ring.

You answer the call
at an external phone
or an extension
phone or at the
machine's handset.

Telephone Answering
Device (TAD)
answers the call.

NOTE
After you have set the FaxAbility feature to
On, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the FaxAbility
number, Manual mode means you must
answer all the call yourself. You can not
change the receive mode to the other
mode while the FaxAbility is set to on.
When FaxAbility is on, the LCD will show
D/R as the Receive Mode.

How to Turn FaxAbility OFF or ON

The FaxAbility function is designed to
accommodate the FaxAbility service provided
by Telecom. To change the setting, repeat
steps a-j; Step h is where you can choose
either On or Off.
Call Waiting beeps caused by incoming calls
on your main number can affect fax
transmissions. If you have FaxAbility Service
but don’t have Call Waiting, you need do
nothing at this stage. If you do have Call
Waiting as well as FaxAbility, set the Call
Waiting menu option to On. See below.

Press

b
c
d
e

Press All Settings.

(Settings).

Press a or b to display Fax.
Press Fax.
Press a or b to display
Miscellaneous.

f
g
h

Press Miscellaneous.

Press Call Waiting.

Press FaxAbility.
Press On (or Off) to set FaxAbility.
If you have FaxAbility service, press On.

Chapter 7

How Does the Caller ID Work?

Press On to set Call Waiting.
If you have Call Waiting service, press
On to avoid the trouble caused by Call
Waiting.
Press

The Caller ID Appears on the Display
When Your Telephone Rings

Caller ID

Caller ID is a telephone service that allows
the subscriber to see a display of the caller’s
phone number and name if available as the
telephone rings. It is a fast way to screen your
calls. You can respond quickly to calls you
missed, because Caller IDs are received and
stored in your machine memory.

As your telephone rings, the display shows
you the caller’s phone number or name if
available. Once you answer the call, the
caller’s ID disappears. You can print a list of
the Caller ID information received by your
machine.
See Advanced User’s Guide: How to print a
report.

NOTE
• If ID Unknown appears on the display, it
means that the call came from outside
your caller ID service area. 1

NOTE
To get the Caller ID Service, apply for the
Caller ID service at your local telephone
company, if available.

Advantages of Caller ID
For Business
All businesses profit from a quicker response
to customer calls. Businesses that provide
mail order services, money-lending services
or provide confidential information, can
protect themselves from false orders or
acceptance of false identification.
At Home
Residential customers can protect
themselves from unwanted calls.

• If ID Withheld appears on the display, it
means the caller intentionally blocked the
transmission of his/her ID. 1
1
7

Depends on network function.

Telephone and external devices

Telephone Service for
Some Countries
Distinctive Ring (For
Singapore, Hong Kong)
This machine feature lets you use the
Distinctive Ring subscriber service offered by
some telephone companies, which allows
you to have several telephone numbers on
one phone line. Each phone number has its
own Distinctive Ring pattern, so you will know
which phone number is ringing. This is one
way you can have a separate phone number
for your machine.
Your machine has a Distinctive Ring function,
allowing you to dedicate one phone number
just for receiving faxes. You will need to set
Distinctive Ring to On.

NOTE
You can switch it off temporarily, then turn
it back on. When you get a new fax
number, make sure you reset this
function.
• The machine will answer only calls to
the Distinctive Ring number.

Turning on Distinctive Ring

Very Important!
7

After you have set the Distinctive Ring feature
to on, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the Distinctive Ring
number, Manual mode means you must
answer all the calls yourself. You cannot
change the receive mode to another mode
while the Distinctive Ring is set to on. When
Distinctive Ring is on, the LCD will show D/R
as the Receive Mode.

Press

b
c
d
e

Press All Settings.

(Settings).

Press a or b to display Fax.

Press Fax.
Press a or b to display
Miscellaneous.

f
g
h

Press Miscellaneous.

Press
.
Distinctive Ring is now set to On.

Press Distinctive.
Press On.

Chapter 7

Turning off Distinctive Ring

a
b
c
d
e

Press

(Settings).

Press All Settings.
Press a or b to display Fax.
Press Fax.
Press a or b to display
Miscellaneous.

f
g
h

Press Miscellaneous.

Press

Press Distinctive.
Press Off.
.

NOTE
If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (Choose the Receive Mode
on page 52.)

Caller ID (For Singapore and
Hong Kong)
The Caller ID feature of this machine lets you
use the Caller ID subscriber service offered
by many local phone companies. Call your
telephone company for details. This service
provides you, by means of the screen display,
the telephone number (or name) of your
caller as the line rings.
After a few rings, the screen displays the
telephone number of your caller (or name, if
available). Once you answer the call, the
Caller ID information disappears from the
screen, but the call information remains
stored in the Caller ID memory.
 ID Unknown display means call
originates outside your Caller ID service
area.
 ID Withheld display means the caller
has intentionally blocked transmission of
information.

NOTE
You can print a list of Caller ID information
received by your machine.
See Advanced User’s Guide: How to print
a report.
Caller ID service varies with different
carriers. Call your local phone company to
determine the kind of service available in
your area.

Telephone and external devices

Telephone services for
South Africa
Setting the Telephone Line
Type
If you are connecting the machine to a line
that features PBX or ISDN to send and
receive faxes, it is also necessary to change
the Telephone Line Type accordingly by
completing the following steps:

Press

b
c

Press All Settings.

d
e
f
g
h

(Settings).

Press a or b to display
Initial Setup.
Press Initial Setup.
Press a or b to display
Phone Line Set.
Press Phone Line Set.
Press Normal, PBX or ISDN.
Do one of the following:
 If you choose PBX, go to step i.
 If you choose ISDN or Normal, go to
step l.

Press On or Always.

NOTE
If you choose On, the machine dials a
prefix number before the fax number you
dial only when R is pressed.
If you choose Always, the machine
always automatically dials a prefix number
before the fax number.

k
7

Enter the prefix number using the
keyboard on the Touchscreen.
Press OK.

NOTE
7

You can use the numbers 0 to 9, #, l and !.
You cannot use ! with any other numbers
or characters.

Press

PBX and TRANSFER

The machine is initially set to Normal, which
lets the machine connect to a standard PSTN
(Public Switched Telephone Network) line.
However, many offices use a central
telephone system or Private Branch
Exchange (PBX). Your machine can be
connected to most types of PBX. The
machine's recall feature supports timed break
recall only (TBR). TBR will work with most
PBX systems allowing you to gain access to
an outside line, or transfer calls to another
extension. The feature works when the R on
the Touchscreen is pressed.

NOTE
You can program a press of the R button
as part of a number stored in Address
Book. When programming the Address
Book number, press R first (the
Touchscreen shows ‘!’), then enter the
telephone number. If you do this, you do
not need to press R each time before you
dial using an Address Book. (See Storing
numbers on page 80.) However, if your
Telephone Line Type is not set to PBX on
the machine, you cannot use the Address
Book number that the R is programmed
into.

Press Dial Prefix.

Chapter 7

Voice over Internet
Protocol (VoIP)

 If you have questions about how to
connect your machine to the VoIP
system, please contact your VoIP
provider.

VoIP is a type of phone system that uses an
Internet connection instead of a traditional
telephone line. Telephone providers
frequently bundle VoIP together with Internet
and cable services.

After you have connected your machine to
the VoIP system, check for a dial tone. Lift the
external telephone's handset and listen for a
dial tone. If there is no dial tone, please
contact your VoIP provider.

Your machine may not work with some VoIP
systems. If you want to use your machine to
send and receive faxes on a VoIP system,
make sure that one end of your telephone
cord is connected to the socket labelled LINE
on your machine. The other end of the
telephone cord may be connected to a
modem, phone adapter, splitter, or other such
device.

If you are having problems sending or
receiving faxes over a VoIP system, we
recommend changing the machine’s modem
speed to the Basic(for VoIP) setting
(see Telephone line interference / VoIP
on page 141).

NOTE
• VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.
• Brother does not recommend the use of a
VoIP line. VoIP limitations in general can
cause some functions of the fax machine
not to work correctly.

Telephone and external devices

Connecting an external
TAD (telephone
answering device)

1
7

You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine “listens” for fax calling
(CNG) tones. If it hears them, the machine
takes over the call and receives the fax. If it
does not hear CNG tones, the machine lets
the TAD continue playing your outgoing
message so your caller can leave a voice
message.
The TAD must answer within two rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings, there are only 8 to 10 seconds of CNG
tones left for the fax “handshake”. Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.

NOTE
If you do not receive all your faxes,
shorten the Ring Delay setting on your
external TAD.

2
(Example for Australia)

TAD

Protective Cap

When the TAD answers a call, the
Touchscreen shows Telephone.

IMPORTANT
DO NOT connect a TAD elsewhere on the
same telephone line.

Connection settings

The external TAD must be connected as
shown in the previous illustration.

Using both hands, use the finger holds
on each side of the machine to lift the
scanner cover into the open position.

Carefully guide the telephone line cord
into the cable channel and out the back
of the machine.

Lift the scanner cover to release the
lock. Gently push the scanner cover
support down and close the scanner
cover using both hands.

Set your external TAD to one or two
rings. (The machine's Ring Delay setting
does not apply.)

Chapter 7

Record the outgoing message on your
external TAD.

f
g

Set the TAD to answer calls.

Most offices use a central telephone system.
Brother recommends that all our machines be
connected to a discreet (dedicated) line.
Although a particular PABX may appear to
work with a particular model of fax machine,
we cannot guarantee that the unit will operate
correctly.

Set the Receive Mode to
External TAD. (See Choose the
Receive Mode on page 52.)

Recording an outgoing
message (OGM) on an
external TAD
Timing is important in recording this
message.

Record 5 seconds of silence at the
beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)

Limit your speaking to 20 seconds.

NOTE
We recommend beginning your OGM with
an initial 5 second silence because the
machine may not hear the fax tones over
a voice. You may try omitting this pause,
but if your machine has trouble receiving,
then you must re-record the OGM to
include it.

Multi-line connections (PABX)

While it is often relatively simple to connect a
fax machine to a PABX, (Private Automatic
Branch Exchange), we suggest that you
contact the company that installed your
telephone system and ask them to connect
the fax machine for you.
Brother does not recommend the use of a
PABX line. PABX limitations in general can
cause some functions of the fax machine not
to work correctly.

Telephone and external devices

External and extension
telephones
Connecting an external or
extension telephone

Operation from external and
extension telephones

You can connect a separate telephone to
your machine as shown in the diagram.

If you answer a fax call on an extension or an
external telephone, you can make your
machine take the call by using the Remote
Activation Code. When you press the Remote
Activation Code l 5 1 (l 9 1 for New
Zealand), the machine starts to receive the
fax.
If the machine answers a voice call and fast
double-rings for you to take over, use the
Remote Deactivation Code # 5 1 (# 9 1 for
New Zealand) to take the call at an extension
telephone. (See F/T Ring Time (Fax/Tel
mode only) on page 55.)

2
If you answer a call and no one is on
the line:

Assume you are receiving a manual fax.

3
(Example for Australia)

Press l 5 1 (l 9 1 for New Zealand) and wait
for the chirp or until the Touchscreen shows
Receiving, and then hang up.

NOTE
1

Extension telephone

External telephone

Protective Cap

You can also use the Fax Detect feature to
make your machine automatically take the
call. (See Fax Detect on page 56.)

Using a cordless external
telephone

Once the base unit of the cordless telephone
has been connected to the same telephone
line as the machine (See External and
extension telephones on page 75.), you can
answer calls on the cordless handset during
the Ring Delay.

Chapter 7

Using remote codes
Remote Activation Code

If you answer a fax call on an extension or
external telephone, you can tell your machine
to receive it by dialling the Remote Activation
Code l 5 1 (l 9 1 for New Zealand). Wait for
the chirping sounds and then replace the
handset. (See Fax Detect on page 56.)

Press a or b to display
Setup Receive.

f
g
h
i

Press Setup Receive.

 If you want to change the Remote
Deactivation Code, press
Deact.Code.

Enter the new code, and then
press OK.
 If you do not want to change the
Codes, go to step j.
 If you want to turn the Remote Codes
Off (or On), press Remote Codes.

If the machine answers a voice call and fast
double-rings for you to take over, you can
take the call at the external telephone by
pressing Pickup.

If you want to use Remote Activation, you
have to turn on the remote codes. The preset
Remote Activation Code is l 5 1 (l 9 1 for
New Zealand). The preset Remote
Deactivation Code is # 5 1 (# 9 1 for New
Zealand). If you want to, you can replace
them with your own codes.

Press

b
c
d

Press All Settings.

(Settings).

Press a or b to display Fax.
Press Fax.

Do one of the following:

Enter the new code, and then
press OK.

If you receive a voice call and the machine is
in Fax/Tel mode, it will start to sound the F/T
Ring (fast double-ring) after the initial ring
delay. If you pick up the call on an extension
telephone, you can turn the F/T Ring off by
pressing # 5 1 (# 9 1 for New Zealand) (make
sure you press this between the rings).

Changing the remote codes

Press Remote Codes.

 If you want to change the Remote
Activation Code, press Act.Code.

If you answer a fax call at the external
telephone, you can make the machine
receive the fax by pressing Fax Start and
choose Receive.

Remote Deactivation Code

Press a or b to display Remote Codes.

Press Off (or On).

Press

NOTE
7

• If you are always disconnected when
accessing your external TAD remotely, try
changing the Remote Activation Code and
Remote Deactivation Code to another
three-digit code using the numbers 0-9, l,
#.
• Remote Codes might not work with some
telephone systems.

Dialling and storing numbers

How to dial
Manual dialling

a
b

Load your document.

Dialling from the Address
Book

Load your document.

Press

(Fax).

Press

(Address Book).

Do one of the following:

Do one of the following:
 When Fax Preview is set to Off,
press

(Fax).

 When Fax Preview is set to On, press

 Press a or b to display the number
you want to dial.

(Fax) and then

 Press
, and then enter the first
letter of the name and press OK.

(Sending Faxes).

Press all of the digits of the fax number.

Press the name you want to dial.
If the name has two numbers, go to
step e.
If the name has one number, go to
step f.

NOTE
If the LDAP search is available, the result
will be shown on the Touchscreen with
.

Press Fax Start.

(For details, see Software and Network
User’s Guide.)

e
f
g

Press the number you want to dial.
To send a fax, press Apply.
Press Fax Start.
The machine scans and sends the fax.

Chapter 8

Fax Redial

If you are sending a fax automatically and the
line is busy, the machine will redial up to three
times at five minute intervals.

a
b

Load your document.
Do one of the following:
 When Fax Preview is set to Off,
press

Outgoing Call history

(Fax) and then
(Sending Faxes).
Press Redial.
Press Fax Start.

NOTE
• In Real Time Transmission the automatic
redial feature does not work when you are
using the scanner glass.
• (Not available for South Africa)
If you are sending a fax manually and the
line is busy, press Hook before performing
step c above.
• Redial will change to Pause when you
enter a fax number.
• Redial only works if you dialled from the
machine.

Press

(Fax).

Press

(Call History).

c
d
e

Press Outgoing Call.
Press the number you want.
Do one of the following:
 To send a fax, press Apply.
Press Fax Start.
 If you want to store the number,
press Edit and then press
Add to Address Book.
(See Advanced User’s Guide:
Storing Address Book numbers from
the Outgoing Call history.)
 If you want to delete the number from
the Outgoing Call history list, press
Edit and then press Delete.
Press Yes to confirm.
Press

The last 30 numbers you sent a fax to will be
stored in the outgoing call history. You can
choose one of these numbers to fax to, add to
the Address Book, or delete from the history.

(Fax).

 When Fax Preview is set to On, press

c
d

Additional Dialling
Operations

Dialling and storing numbers

Caller ID history (Only
available for some countries)

NOTE
8

This feature requires the Caller ID subscriber
service offered by many local telephone
companies. (See Caller ID on page 65, 68
and 70 for your relevant country.)

You can print the Caller ID list.
(See Advanced User’s Guide: How to
print a report.)

The numbers, or names if available, from the
last 30 faxes and telephone calls you
received will be stored in the Caller ID history.
You can view the list or choose one of these
numbers to fax to, add to Address Book, or
delete from the history. When the thirty-first
call comes into the machine, it replaces
information about the first call.

NOTE
If you are not a Caller ID subscriber, you
can still view call dates from the Caller ID
history and delete entries from the list.

Press

(Fax).

Press

(Call History).

c
d
e

Press Caller ID history.

Press the number or the name you want.
Do one of the following:
 To send a fax, press Apply.
Press Fax Start.
 If you want to store the number,
press Edit and then press
Add to Address Book.
(See Advanced User’s Guide:
Storing Address Book numbers from
the Caller ID history (Only available
for some countries).)
 If you want to delete the number from
the Caller ID history list, press Edit
and then press Delete.
Press Yes to confirm.
Press

.
79

Chapter 8

Storing numbers

i
8

You can set up your machine to do the
following types of easy dialling: Address Book
and Groups for broadcasting faxes.

NOTE
• Be sure to include the area code when
entering a fax or telephone number.
Depending on the country, the Caller ID
names and history may not be displayed
correctly if the area code is not registered
with the fax or telephone number.

NOTE
If you lose electrical power, the Address
Book numbers that are in the memory will
not be lost.

Storing a pause

When you are storing Address Book
numbers, you can insert one or more 3.5 (2.5
for South Africa) second pauses by pressing
Pause on the Touchscreen.

Storing Address Book
numbers

• If you downloaded the Internet Fax
feature:
If you want to store an E-mail address to
use with Internet Fax or Scan to E-mail
server, press

Press

and enter the E-mail

address and press OK. (See Entering Text
on page 191.)
8

If you want to store a second fax or
telephone number, press Address 2.
Enter the second fax or telephone
number using the keyboard on the
Touchscreen (up to 20 digits).
Press OK.

k
l

Press OK to confirm.

You can store up to 100 Addresses with a
name, and each name can have two
numbers.

Enter the first fax or telephone number
using the keyboard on the Touchscreen
(up to 20 digits).
Press OK.

(Fax).

Press

c
d

Press Edit.

 To store another Address Book
number, repeat steps c to k.

Press a or b to display
Add New Address.

 To finish storing numbers, press

e
f
g

(Address Book).

Press Add New Address.
Press Name.
Enter the name using the keyboard on
the Touchscreen (up to 16 characters).
Press OK.
(For help entering letters, see Entering
Text on page 191.)
Press Address 1.

Do one of the following:

Dialling and storing numbers

Changing or deleting Address
Book names or numbers

 If you want to change the name,
press Name.
Enter the new name (up to 16
characters) using the keyboard on
the Touchscreen. (For help entering
letters, see Entering Text
on page 191.)
Press OK.

You can change or delete an Address Book
name or number that has already been
stored.

Press

(Fax).

Press

(Address Book).

c
d

Press Edit.

 If you want to change the first fax or
telephone number, press
Address 1.
Enter the new fax or telephone
number (up to 20 digits) using the
keyboard on the Touchscreen.
Press OK.

Do one of the following:
 Press a or b to display Change.

 If you want to change the second fax
or telephone number, press
Address 2.
Enter the new fax or telephone
number (up to 20 digits) using the
keyboard on the Touchscreen.
Press OK.

Press Change to edit the name or
numbers of an address. Go to
step e.
 Press a or b to display Delete.
Press Delete.
Choose the numbers you want to
delete by pressing them to display a
red check mark.
Press OK.
Press Yes to confirm. Go to step i.

Press a or b to display the number you
want to change.

Press the number you want to change.

Do one of the following:

NOTE
How to change the stored name or
number:
If you want to change a character or a
stored number, press d or c to position the
cursor to highlight the character or the
number you want to change, and then
press
. Enter the new character or
number.

Do one of the following:
 Press OK to finish.
To change another Address Book
number, repeat steps c to h.
 To make more changes, return
to g.

Press

Making copies

How to copy

The following steps demonstrate a basic copy
operation.

Do one of the following to load your
document:
 Place the document face up in the
ADF.
(See Using the ADF on page 44.)
 Place the document face down on
the scanner glass.
(See Using the scanner glass
on page 45.)

Press

(Copy).

 The Touchscreen shows:

No. of Copies
You can enter the number of copies by
pressing - or + on the Touchscreen (as
shown above) or by using the dial pad.

If you want more than one copy, enter
the number (up to 99).

Press Mono Start or Colour Start.

Stop copying
To stop copying, press

Making copies

Copy options

NOTE
If you want to sort copies, use the ADF.

You can change the following copy settings.

a
b
c

Press

(Copy).

Press Options.
Press a or b to scroll through the copy
settings.
When the setting you want is displayed,
press it and choose your option.
When you have finished changing
options, press OK.

(Basic User’s Guide)
For information about changing the following
copy settings, see pages 83 to 84.
 Paper Type
 Paper Size
 Tray Select
(MFC-J3720/MFC-J6720DW)

Paper Type
If you are copying on a special type of paper,
set the machine for the type of paper you are
using to get the best print quality.

Load your document.

Press

c
d
e
f
g

Enter the number of copies you want.

 ADF HighSpeed Mode
(Advanced User’s Guide)
For information about changing the following
copy settings, see Advanced User’s Guide:
Copy options.
 Quality
 Enlarge/Reduce
 Page Layout

(Copy).

Press Options.
Press a or b to display Paper Type.
Press Paper Type.
Press a or b to display Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency,
and then press the option you want to
set.

If you do not want to change additional
settings, press OK.

Press Mono Start or Colour Start.

Paper Size

 2in1(ID)

 Ink Save Mode

If you are copying on paper other than A4
size, you will need to change the Paper Size
setting. You can copy only on A4, A5, A3,
Photo (10  15 cm), Letter, Legal or Ledger
paper.

 Thin Paper Copy

Load your document.

 Book Copy

Press

 Watermark Copy

c
d

Enter the number of copies you want.

 Stack/Sort
 Density
 2-sided Copy

 Auto Deskew

 Remove Background Colour
 Set New Default

(Copy).

Press Options.

 Factory Reset
83

Chapter 9

e
f
g

ADF High Speed Mode
copying

Press a or b to display Paper Size.
Press Paper Size.

When copying multi-page A4 or Letter size
documents, you can print multiple copies
faster by placing the documents face up,
long edge first in the ADF. (See Using the
ADF on page 44.)

Press a or b to display A4, A5, A3,
10x15cm, Letter, Legal or Ledger,
and then press the option you want to
set.

NOTE
If you are using the manual feed slot insert
only one sheet of paper at a time. (See
Loading paper in the manual feed slot
on page 33.)

If you do not want to change further
settings, press OK.

Press Mono Start or Colour Start.

Tray Select
(MFC-J3720/MFC-J6720DW)

You can change the tray temporarily for the
next copy. To change the default tray setting,
see Tray use in Copy mode
(MFC-J3720/MFC-J6720DW) on page 38.

Load your document.

Press

c
d
e
f
g

Enter the number of copies you want.

(Copy).

Press Options.
Press a or b to display Tray Select.
Press Tray Select.
Press Tray #1, Tray #2 or
Auto Tray Select.

If you do not want to change additional
settings, press OK.

Press Mono Start or Colour Start.

Place your document face up, long side
edge first in the ADF.

Press

c
d

Press the Options.

(Copy).

Press a or b to display
ADF HighSpeed Mode.

e
f
g

Press ADF HighSpeed Mode.

If you do not want to change more
settings, press OK.

Press On (or Off).
Read the information on the
Touchscreen, and then confirm it by
pressing OK.

NOTE
Change Paper Size to A4 or Letter to
match the paper size of your document.

Press Mono Start or Colour Start.
The machine scans the document and
starts printing.

NOTE
Enlarge/Reduce, Page Layout,
Auto Deskew and
Advanced Settings are not available
with ADF HighSpeed Mode.

Printing photos from a memory
card or USB Flash drive

PhotoCapture Center™
operations
(PHOTO mode)

Even if your machine is not connected to your
computer, you can print photos directly from
digital camera media or a USB Flash drive.
(See Print Images on page 88.)
You can scan documents and save them
directly to a memory card or USB Flash drive.
(See How to scan to a memory card or USB
Flash drive on page 89.)
If your machine is connected to a computer,
you can use your computer to access a
memory card or USB Flash drive that is
inserted in the front of the machine.
(See Software and Network User’s Guide.)

Using a memory card or USB
Flash drive

Your Brother machine has media drives
(slots) for use with the following popular
digital camera media: Memory Stick Duo™,
Memory Stick PRO Duo™, SD Memory Card,
SDHC Memory Card, SDXC Memory Card,
MultiMedia Card, MultiMedia Card plus and a
USB Flash drive.
The PhotoCapture Center™ feature lets you
print digital photos from your digital camera at
high resolution to get photo quality printing.

Chapter 10

Getting started
a
b

Open the media slot cover.
Firmly put a memory card or USB Flash drive into the correct slot.

1 USB Flash drive

IMPORTANT
The USB direct interface supports only a USB Flash
drive, a PictBridge-compatible camera, or a digital
camera that uses the USB mass storage standard. Any
other USB devices are not supported.
2 Memory card slot
Slot
Upper slot

Compatible memory cards
Memory Stick Duo™
Memory Stick PRO Duo™
Memory Stick Micro™ (M2™)
(Adapter required)

Lower slot

SD Memory Card
SDHC Memory Card
SDXC Memory Card
MultiMedia Card
MultiMedia Card plus
miniSD (Adapter required)
miniSDHC (Adapter required)
microSD (Adapter required)
microSDHC (Adapter required)
MultiMedia Card mobile
(Adapter required)

Printing photos from a memory card or USB Flash drive

IMPORTANT
• DO NOT insert a Memory Stick Duo™ into the lower SD slot, this may cause damage to the
machine.
• DO NOT insert more than one media card in the machine at the same time. Doing this may
cause damage to the machine.
• DO NOT unplug the power cord or remove the memory card or USB Flash drive from the media
drive (slot) or USB direct interface while the machine is reading or writing to the memory card
or USB Flash drive. You will lose your data or damage the card.
The machine can only read one device at a time.

Chapter 10

Print Images
View Photos

k
10

 If you want to change the print
settings, press Print Settings.
(See Advanced User’s Guide:
PhotoCapture Center™ print
settings.)

You can preview your photos on the
Touchscreen before you print them. If your
photos are large files there may be a delay
before each photo is displayed.

a
b

Open the media slot cover.

c
d
e
f

Press Photo.

Put the memory card or USB Flash drive
in the correct slot.

Press d or c to display View Photos.
Press View Photos.
Do one of the following:
 If you want to choose photos to print
or print more than one for an image,
go to step g.
 If you want to print all photos, press
Print All. Press Yes to confirm.
Go to step j.

Press d or c to display the photo you
want to print, and then press it.

Enter the number of copies you want
either by entering the number of copies
or by pressing + or -.
Press OK.

Repeat steps g and h until you have
chosen all the photos you want to print.

Press OK.

Read and confirm the displayed list of
options and do one of the following:

 If you do not want to change any
settings, go to step l.

Press Start to print.

Printing photos from a memory card or USB Flash drive

PhotoCapture Center™
print settings

You can temporarily change the print settings
for the next print.
The machine returns to its default settings
after 1 minute.

NOTE
You can save the print settings you use
most often by setting them as the default.
(See Advanced User’s Guide: Setting
your changes as a new default.)

How to scan to a
memory card or USB
Flash drive

You can scan monochrome and colour
documents to a memory card or USB Flash
drive. Monochrome documents will be stored
in PDF (*.PDF) or TIFF (*.TIF) file formats.
Colour documents may be stored in PDF
(*.PDF) or JPEG (*.JPG) file formats. The
factory setting is Colour, 200 dpi and the
default format is PDF. The machine creates
file names based on the current date.
(See Quick Setup Guide.) For example, the
fifth image scanned on July 1, 2013 would be
named 01071305.PDF. You can change the
colour and resolution.

a
b
c

Load your document.

Press Scan to Media.

Open the media slot cover.
Put the memory card or USB Flash drive
in the correct slot.

IMPORTANT
DO NOT take out the memory card or
USB Flash drive while the machine is
reading or writing to it to avoid damaging
the card, USB Flash drive, or the data
stored on them.

Do one of the following:
 If you want to use the default
settings, go to j.
 If you want to change the default
settings, go to f.

Press Options.

Chapter 10

Choose the settings for
ADF High Speed Mode, Scan Type,
Resolution, File Type,
Scan Size, Scan Long Paper,
File Name, Auto Crop and
Remove Background Colour as
required.

NOTE
• If you chose colour in the scan type
setting, you cannot choose the file type
TIFF.
• If you chose monochrome in the scan type
setting, you cannot choose the file type
JPEG.
• Scan Long Paper is available only
when using the ADF.
• Remove Background Colour
removes the base colour of documents to
make the scanned data more
recognisable.

The file name is set automatically.
However, you can create a name of your
choice using the keyboard on the
Touchscreen. Press File Name, and
then enter the file name. You can only
change the first 6 digits of the file name.
Press OK.

Press OK.

NOTE
If you want to save the settings as a
shortcut, press Save as Shortcut.

Press Start.
If you are using the scanner glass, the
Touchscreen shows Next page?.
Press Yes or No. After you finish
scanning, make sure you choose No
before removing the memory card or
USB Flash drive from the machine.

How to print from a computer

Printing a document

The machine can receive and print data from
your computer. To print from a computer, you
must install the printer driver.
(For more information, see Software and
Network User’s Guide.)

Install the Brother printer driver from the
CD-ROM or Brother website.
(See Quick Setup Guide.)

From your application, choose the Print
command.

Choose the name of your machine in the
Print dialog box and click Properties or
Preferences, depending on the
application you are using.

Choose the settings you want to change
in the Properties dialog box.
Commonly used settings include:
 Media Type
 Print Quality
 Paper Size

 Orientation
 Colour / Greyscale
 Ink Save Mode
 Scaling
 2-sided / Booklet

e
f

Click OK.
Click Print (or OK depending on the
application you are using) to begin
printing.

How to scan to a computer

Before scanning

To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
 Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)
 Configure the machine with a TCP/IP address if network scanning does not work.
(See Software and Network User’s Guide.)

How to scan to a computer

Scanning a document as a PDF file using
ControlCenter4 (Windows®)

(For detailed information, see Software and Network User’s Guide.)

NOTE
• The screens on your PC may vary depending on your model.
• This section is based on using the Advanced Mode of ControlCenter4.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.

a
b

Load your document. (See How to load documents on page 44.)
(Windows® XP, Windows Vista® and Windows® 7)
Open ControlCenter4 by clicking
(Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows® 8)
Click

(Brother Utilities), and then click the drop-down list and select your model name

(if not already selected). Click SCAN in the left navigation bar, and then
click ControlCenter4. The ControlCenter4 application will open.

If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click
OK.

Make sure the machine you want to use is selected from the Model drop-down list.

Chapter 12

Set the scanning configuration.
Click Configuration, and then select Button settings, Scan and File.

The configuration dialog box appears. You can change the default settings.

1
2
3

1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.

f
94

Click OK.

How to scan to a computer

Click File.

Press Scan.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.

Chapter 12

How to change the machine’s SCAN mode
settings for PDF scanning

You can change your machine’s Scan mode settings using ControlCenter4. (Windows®)

(Windows® XP, Windows Vista® and Windows® 7)
Open ControlCenter4 by clicking
(Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows® 8)
Click

(Brother Utilities), and then click the drop-down list and select your model name

(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.

b
c
d

Make sure the machine you want to use is selected from the Model drop-down list.
Click the Device Settings tab.
Click Device Scan Settings.

How to scan to a computer

Choose the File tab. You can change the default settings.

1
2
3
4

Click OK.

Chapter 12

How to scan a document as a PDF file using the Touchscreen

Load your document. (See How to load documents on page 44.)

Press

c
d
e

Press d or c to display to File.

(Scan).

Press to File.
If the machine is connected to a network, press the PC Name.
Do one of the following:
 If you want to use the default settings, go to step j.
 If you want to change the default settings, go to step f.

f
g

Press Options.

Choose the settings for ADF High Speed Mode, Scan Type, Resolution, File Type,
Scan Size, and Remove Background Colour as required.

i
j

Press OK.

Press Set with Touch Panel.
Press On.

Press Start.
The machine starts the scanning process.

NOTE
The following scan modes are available.
• to OCR
• to File
• to Image
• to Media
• to E-mail
• to E-mail Server
• to FTP
• to Network
• WS Scan 1 (Web Services Scan)
1

Windows® users only. (Windows Vista® SP2 or later, Windows® 7 and Windows® 8)
(See Software and Network User’s Guide.)

How to scan to a computer

ADF High Speed Mode scanning

When scanning multi-page A4 or Letter size documents, you can scan faster by placing them face
up, long edge first in the ADF. (See How to load documents on page 44.)

Place your document in the ADF face up, long edge first.
If you want to scan to a memory card or USB Flash drive, open the media slot cover and put
the memory card or USB Flash drive in the correct slot.

Press

Press d or c to display to OCR, to File, to Image, to Media, to E-mail,
to E-mail Server, to FTP or to Network and press the option you want to use.

d
e

When the machine connected to a network, press the PC name.

f
g
h
i

(Scan).

Press Options.
For to OCR, to File, to Image and to E-mail, press Set with Touch Panel, and
then press On.
Press ADF High Speed Mode.
Press On (or Off).
Read the information on the Touchscreen, and then confirm it by pressing OK.
If you do not want to change more settings, press OK.

NOTE
Change Scan Size to A4 or Letter to match the size of your document.

Press Start.
The machine starts scanning the document.

NOTE
• Auto Crop and Scan Long Paper are not available with ADF High Speed Mode.
• The Scan Size options will be limited to A4 and Letter when using
ADF High Speed Mode.

Routine maintenance

Replacing the ink
cartridges
Your machine is equipped with an ink dot
counter. The ink dot counter monitors the
level of ink in each of the four cartridges.
When the machine detects an ink cartridge is
running out of ink, the machine will display a
message.

NOTE
For example, when one of the ink
cartridges is near the end of its life, the
Touchscreen will display Ink Low (name
of colour).
You should purchase replacement
cartridges in preparation for when the
machine indicates one or more of the ink
cartridges are at the end of their life.
When one of the ink cartridges is at the
end of its life, the Touchscreen will display
Cannot Print or
B&W 1-sided Print Only.
You should only replace the actual ink
cartridge when this message
Cannot Print or
B&W 1-sided Print Only appears on
the Touchscreen.
The Touchscreen will show which ink
cartridge is low or needs replacing. Be sure to
follow the Touchscreen prompts to replace
the ink cartridges in the correct order.

CAUTION
A

If ink gets in your eyes, wash it out with
water at once and call a doctor if you are
concerned.

IMPORTANT
Brother multifunction machines are
designed to work with ink of a particular
specification and will work to a level of
optimum performance and reliability when
used with Brother Original ink cartridges.
Brother cannot guarantee this optimum
performance and reliability if ink or ink
cartridges of other specifications are
used. Brother does not therefore
recommend the use of cartridges other
than Brother Original cartridges or the
refilling of used cartridges with ink from
other sources. Damage to the product
caused by the use of consumables
manufactured by third parties may not be
covered by the product warranty. Please
refer to the terms of the product warranty.

Open the ink cartridge cover (1).
If one or more of the ink cartridges have
reached the end of their life, the
Touchscreen shows
B&W 1-sided Print Only or
Cannot Print.

Even though the machine tells you to replace
an ink cartridge, there will be a small amount
of ink left in the ink cartridge. It is necessary
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly.

100

Routine maintenance

Press the lock release lever as shown to
release the cartridge indicated on the
Touchscreen. Remove the cartridge
from the machine.

Turn the green release lever on the
orange protective packing (1)
counterclockwise until it releases the
vacuum seal. Then remove the orange
protective packing as shown.

2
1

Open the new ink cartridge bag for the
colour indicated on the Touchscreen,
and then take out the ink cartridge.

A
IMPORTANT
DO NOT touch the cartridge in the area
indicated (2); this can prevent the
machine from detecting the cartridge.

101

Each colour has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.

Gently push the back of the ink cartridge
marked PUSH until the cartridge lever
lifts, and then close the ink cartridge
cover.

NOTE
• If you replaced an ink cartridge, the
Touchscreen may ask you to verify that it
was a brand new one (for example,
Did you change
Black). For each
new cartridge you installed, press Yes to
reset the ink dot counter for that colour. If
the ink cartridge you installed is not a
brand new one, be sure to press No.
• If the Touchscreen shows
No Ink Cartridge or
Cannot Detect after you install the ink
cartridge, check that the ink cartridge is a
brand new Brother Original cartridge and
that it is installed correctly. Remove the
ink cartridge and reinstall it slowly and
firmly until the cartridge lever lifts.

IMPORTANT
• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.
• DO NOT touch the cartridge insertion
slots. If you do so, the ink may stain your
skin.
• DO NOT shake the ink cartridges. If ink
gets on your skin or clothing, immediately
wash it off with soap or detergent.

The machine will automatically reset the
ink dot counter.

• If you mix the colours by installing an ink
cartridge in the wrong position, the
Touchscreen shows
Wrong Ink Colour. Check which ink
cartridges are not matched by colour to
their ink cartridge positions and move
them to their correct positions.
• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.
• DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.

102

Routine maintenance

Cleaning and checking
the machine
Cleaning the scanner glass

c
A

In the ADF unit, clean the white bar (1)
and the glass strip (2) with a lint-free
cloth moistened with a non-flammable
glass cleaner.

Unplug the machine from the electrical
socket.

Lift the document cover (1). Clean the
scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.

1
NOTE

In addition to cleaning the glass strip with
a non-flammable glass cleaner, run your
finger tip over the glass strip to see if you
can feel anything on it. If you feel dirt or
debris, clean the glass strip again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.

A
When there is a
spot of dirt or
correction fluid
on the glass strip,
the printed
sample shows a
vertical line.

After the glass
strip is cleaned,
the vertical line is
gone.

103

Cleaning the print head
To maintain good print quality, the machine
will automatically clean the print head when
needed. You can start the cleaning process
manually if there is a print quality problem.
Clean the print head if you get a horizontal
line in the text or graphics, or blank text on
your printed pages. You can clean Black only;
Yellow, Cyan, and Magenta at once; or all
four colours at once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.

NOTE
• If you clean the print head at least five
times and the print has not improved, try
installing a new Brother Original
Innobella™ ink cartridge for each problem
colour. Try cleaning the print head again
up to five more times. If the print has not
improved, contact Brother customer
service or your local Brother dealer.
• You can also clean the print head from
your PC.
(See Software and Network User’s
Guide.)

IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.

Press

NOTE
You can also press

104

If faded or streaked colours and text appear
on your printouts, some of the print head
nozzles may be clogged. You can check this
by printing the Print Quality Check Sheet and
looking at the nozzle check pattern.

Press

(Settings) and

then Ink.

b
c

Checking the print quality

Press Cleaning.
Press Black, Colour or All.
The machine cleans the print head.
When cleaning is finished, the machine
will go back to the Ready mode.

NOTE
You can also press

(Settings) and

then Ink.

b
c
d

Press Test Print.

Check the quality of the four colour
blocks on the sheet.

Press Print Quality.
Press OK.
The machine begins printing the Print
Quality Check Sheet.

Routine maintenance

The Touchscreen asks you if the print
quality is OK.
Do one of the following:
 If all lines are clear and visible, press
Yes to finish the Print Quality check
and go to step j.
 If you can see missing short lines as
shown below, press No.

Poor

IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.

NOTE
When a print head nozzle is clogged, the
printed sample looks like this.

A4, Letter and Executive

The Touchscreen asks you if the print
quality is OK for black and then the three
colours.
Press Yes or No.

The Touchscreen asks you if you want
to start cleaning.
Press OK.
The machine starts cleaning the print
head.

After the cleaning procedure is finished,
press OK.
The machine prints the Print Quality
Check Sheet again. Return to step e.
Press

A3, Ledger, Legal, Folio, A5, A6,
Envelopes, Photo (10  15 cm), Photo L
(89  127 mm), Photo 2L (13  18 cm)
and Index Card (127  203 mm)
After the print head nozzle is cleaned, the
horizontal lines are gone.

If you clean the print head at least five times
and the print has not improved, try installing a
new Brother Original Innobella™
replacement ink cartridge for each problem
colour. Try cleaning the print head up to five
more times. If the print has not improved,
contact Brother customer service or your
local Brother dealer.

105

Checking the print alignment

NOTE

If your printed text becomes blurred or
images become faded, you may need to
adjust the print alignment after transporting
the machine.

Press

NOTE
You can also press

(Settings) and

then Ink.

b
c
d

106

Press Test Print.
Press Alignment.
Press OK.
The machine starts printing the
Alignment Check Sheet.

For the “A” pattern, press a or b to
display the number of the test print that
has the least visible vertical stripes
(1-9), and then press it.
Press OK.
Repeat this step for the B, C and D
patterns.
In the example, number 6 is the best
choice for A, B, C and D.

When the print
alignment is not
adjusted correctly,
text looks blurry
like this.

Press

After the print
alignment is
adjusted correctly,
text looks like this.

Routine maintenance

Setting the date and
time

 If you chose 12h Clock in step l,
enter the time (in 12-hour format)
using the keyboard on the
Touchscreen, and then press AM or
PM.

The Touchscreen displays the date and time.
If it is not current, follow these instructions to
re-enter it.
You can add the date and time to each fax
you send by setting your Station ID.

Press

b
c

Press All Settings.

Press OK.
 If you chose 24h Clock in step l,
enter the time (in 24-hour format)
using the keyboard on the
Touchscreen.

(Settings).

Press OK.

Press a or b to display
Initial Setup.

d
e
f
g
h

Press Initial Setup.

Enter the two digits for the month on the
Touchscreen, and then press OK.

Enter the two digits for the day on the
Touchscreen, and then press OK.

k
l
m

Press Clock Type.

To enter the time, do one of the
following:

(For example, enter 19:45 for
7:45 PM.)

Press

Press a or b to display Date & Time.
Press Date & Time.
Press Date.
Enter the last two digits of the year on
the Touchscreen, and then press OK.

Press 12h Clock or 24h Clock.

Press Time.

107

Troubleshooting

If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.

Identifying your problem

First, check the following:
 The machine's power cord is connected correctly and the machine's power switch is turned on.
 All of the protective parts have been removed.
 Paper is inserted correctly in the paper tray.
 The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
 Touchscreen Messages
(See Error and maintenance messages on page 110.)
If you did not solve your problem with the above checks, identify your problem and then go to the
suggested page.
Paper handling and Printing problems:
 Printing Difficulties on page 129
 Print Quality Difficulties on page 131
 Paper Handling Difficulties on page 133
 Printing Received Faxes on page 134
Telephone and Fax problems:
 Telephone Line or Connections on page 134
 Handling Incoming Calls on page 137
 Receiving Faxes on page 135
 Sending Faxes on page 136
Copying problems:
 Copying Difficulties on page 138
108

Troubleshooting

Scanning problems:
 Scanning Difficulties on page 138
 PhotoCapture Center™ Difficulties on page 139
Software and Network problems:
 Software Difficulties on page 139
 Network Difficulties on page 139
 Difficulties when entering data on page 140

109

Error and maintenance messages
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
in the table.
You can clear most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Error Message

Cause

Action

B&W 1-sided Print Only

One or more of the colour ink
cartridges have reached the end of
their life.

Replace the ink cartridges. (See
Replacing the ink cartridges
on page 100.)

You can use the machine in
monochrome mode for approximately
four weeks depending on the number
of pages you print.

NOTE

Replace ink.

While this message appears on the
Touchscreen, each operation works
in the following way:
 Printing
If you choose Greyscale in the
Advanced tab of the printer
driver, you can use the machine
as a monochrome printer.
2-sided printing is not available
when this message appears.
 Copying
If the paper type is set to
Plain Paper you can make
copies in monochrome.
2-sided copying is not available
when this message appears.
 Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper, the machine will
receive and print the faxes in
monochrome.
If a sending machine has a colour
fax, the machine’s “handshake”
will ask that the fax be sent as
monochrome.

110

The machine will stop all print
operations, you cannot use the
machine until a new ink cartridge is
installed in the following cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper or
Inkjet Paper.
• (Windows®) If you select
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you select
Slow Drying Paper in the
Print Settings of the printer
driver.

Troubleshooting

Error Message

Cause

Action

Cannot Detect

You installed a new ink cartridge too
quickly and the machine did not
detect it.

Take out the new ink cartridge and
re-install it slowly and firmly until the
cartridge lever lifts. (See Replacing
the ink cartridges on page 100.)

An ink cartridge is not installed
correctly.
If you are using non Brother Original
ink, the machine may not detect the
ink cartridge.

Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local
Brother dealer.

Cannot Detect Ink
Volume

If you are using non Brother Original
ink, the machine may not detect the
ink volume.

Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local
Brother dealer.

Cannot Print

One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available,
monochrome faxes will be stored in
the memory. If a sending machine
has a colour fax, the machine's
“handshake” will ask that the fax be
sent as monochrome.

Replace the ink cartridges. (See
Replacing the ink cartridges
on page 100.)

Comm. Error

Poor telephone line quality caused a
communication error.

If the problem continues, call the
telephone company and ask them to
check your telephone line.

Connection Failed

You tried to poll a fax machine that is
not in Polled Waiting mode.

Check the other fax machine's polling
setup.

Cover is Open.

The scanner cover is not locked in the
closed position.

Lift the scanner cover, and then close
it again.

Replace ink.

Make sure the telephone line cord
and USB cable (if used) have been
guided correctly through the cable
channel and out the back of the
machine.
The ink cartridge cover is not locked
in the closed position.

Firmly close the ink cartridge cover
until it locks into place.

Data Remaining in
Memory

Print data is left in the machine's
memory.

Press
. The machine will cancel
the job and clear it from the memory.
Try to print again.

Disconnected

The other person or other person's
fax machine stopped the call.

Try to send or receive again.
If calls are stopped repeatedly and
you are using a VoIP (Voice over IP)
system, try changing the
Compatibility to Basic(for VoIP).
(See Telephone line
interference / VoIP on page 141.)
111

Error Message

Cause

Document Jam/too Long The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
DR Mode in Use
(For Australia, Singapore
and Hong Kong)
FaxAbility On
(For New Zealand)

(For Australia, Singapore and Hong
Kong)
The machine is in Distinctive Ring
mode. You cannot change the
Receive Mode from Manual to
another mode.
(For New Zealand)
The machine is in FaxAbility mode.
You cannot change the Receive
Mode from Manual to another mode.

Action
(See Using the ADF on page 44.)
(See Document jam on page 121.)
(For Australia, Singapore and Hong
Kong)
Set Distinctive Ring to Off.
(See Turning off Distinctive Ring
on page 65 and 70.)
(For New Zealand)
Set FaxAbility to Off.
(See How to Turn FaxAbility OFF or
ON on page 67.)

High Temperature

The room temperature is too high.

After lowering the room temperature,
allow the machine to cool down to
room temperature. Try again later.

Hub is Unusable.

A hub or USB Flash drive with hub
has been connected to the USB direct
interface.

Hubs, including USB Flash drives
with built-in hubs, are not supported.
Unplug the device from the USB
direct interface.

Image Too Long

The proportions of your photo are
irregular so effects could not be
added.

Choose a regularly proportioned
image.

Image Too Small

The size of your photo is too small to
trim.

Choose a larger image.

112

Troubleshooting

Error Message

Cause

Action

Ink Absorber Full

The ink absorber box or flushing box
is full. These components are
periodic maintenance items that may
require replacement after a period of
time to ensure optimum performance
from your Brother machine. Because
these components are periodic
maintenance items, the replacement
is not covered under the warranty.
The need to replace these items and
the time period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans itself
upon power up. The use of
non-Brother ink may cause frequent
cleanings because non-Brother ink
could cause poor print quality, which
is resolved by cleaning. The more
cleaning the machine requires, the
faster these boxes will fill up.

The ink absorber box or flushing box
will need to be replaced. Contact
Brother Customer Service or your
local Brother Authorised Service
Centre to have your machine
serviced.
Other reasons for cleaning are:
1

After a paper jam has been
cleared, the machine
automatically cleans itself before
the next received fax is printed.

The machine automatically cleans
itself after sitting idle for more than
30 days (infrequent use).

The machine automatically cleans
itself after ink cartridges of the
same colour have been replaced
12 times.

NOTE
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.
Ink Absorber NearFull The ink absorber box or flushing box
is nearly full.

Contact Brother customer service or
your local Brother dealer.

One or more of the ink cartridges are
near the end of their life. If one of the
colour ink cartridges is near the end
of its life and someone is sending you
a colour fax, your machine’s
“handshake” will ask that the fax be
sent as monochrome. If the sending
machine has the ability to convert it,
the colour fax will be printed at your
machine as a monochrome fax.

Order a new ink cartridge. You can
continue printing until the
Touchscreen shows
Cannot Print. (See Replacing the
ink cartridges on page 100.)

Ink Low

113

Error Message

Cause

Action

Low Temperature

The room temperature is too low.

After increasing the room
temperature, allow the machine to
warm up to room temperature. Try
again later.

Media Error

The memory card is either corrupted,
incorrectly formatted, or there is a
problem with the memory card.

Remove the memory card from the
media drive (slot) of the machine and
format it correctly.
Put the card firmly into the slot again
to make sure it is in the correct
position. If the error remains, check
the media drive (slot) of the machine
by inserting a working memory card.

The memory card or USB Flash drive
you are using already contains 999
files.

Your machine can only save to your
memory card or USB Flash drive if it
contains less than 999 files. Delete
unused files and try again.

The memory card or USB Flash drive
you are using does not have enough
free space to scan the documents.

Press

There is no incoming call history. You
did not receive calls or you have not
subscribed to the Caller ID service
from your telephone company.

If you want to use the Caller ID
feature, call your telephone company.
(See Caller ID on page 65, 68 and 70
for your relevant country.)

No File

The memory card or USB Flash drive
in the media drive does not contain a
.JPG file.

Insert a different memory card or USB
Flash drive containing .JPG files into
the slot.

No Ink Cartridge

An ink cartridge is not installed
correctly.

Take out the new ink cartridge and
re-install it slowly and firmly until the
cartridge lever lifts. (See Replacing
the ink cartridges on page 100.)

Media is Full.

No Caller ID
(Only available for some
countries)

114

Delete unused files from your
memory card or USB Flash drive to
make some free space, and then try
again.

Troubleshooting

Error Message

Cause

Action

(MFC-J3520/
MFC-J6520DW)

The machine is out of paper, or paper
is not correctly loaded in the paper
tray.

Do one of the following:

No Paper Fed
(MFC-J3720/
MFC-J6720DW)

 Refill the paper in the paper tray,
and then press OK on the
Touchscreen.
 Remove and reload the paper,
then press OK on the
Touchscreen. (See Loading
paper and other print media
on page 20.)

No Paper Fed
No Paper Fed #1
No Paper Fed #2

The paper tray was not fully inserted. Remove the paper tray and re-install
it until it locks into place, and then
press OK on the Touchscreen.
The paper was not inserted in the
centre position of the manual feed
slot.

Remove the paper and re-insert it in
the centre of the manual feed slot,
and then press OK on the
Touchscreen. (See Loading paper in
the manual feed slot on page 33.)

The Jam Clear Cover is not closed
correctly.

Make sure the Jam Clear Cover is
closed evenly at both ends. (See
Printer jam or paper jam
on page 123.)

Paper dust has accumulated on the
surface of the paper pick-up rollers.

Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)

The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 123.
If this error occurs often during
2-sided copying or 2-sided printing,
the paper feed rollers may be stained
with ink. Clean the paper feed rollers.
(See Advanced User’s Guide:
Cleaning the paper feed rollers.)
No Response/Busy

The number you dialled has not
answered or is busy.

Verify the number and try again.

Out of Fax Memory

The fax memory is full.

Do one of the following:
 Clear the data from the memory.
To gain extra memory, you can
turn off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
 Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)

115

Error Message

Cause

Action

Out of Memory

The machine's memory is full.

If a fax-sending or copy operation
is in process:
 Press
, Quit or Close and
wait until the other operations that
are in process finish, and then try
again.
 Press Send Now to send the
pages scanned so far.
 Press Partial Print to copy
the pages scanned so far.
 Clear the data in the memory. To
gain extra memory, you can turn
off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
 Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)

Paper Jam [Front]

116

Troubleshooting

Error Message

Cause

Action

Paper Jam [Front,Rear]

The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 123.
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 127.)
More than one sheet of paper was
placed in the manual feed slot.
—OR—
Another sheet of paper was placed in
the manual feed slot before the
Touchscreen showed
Put paper in Manual Feed Slot,
and then Press [OK].

Paper Jam [Rear]

Do not put more than one sheet of
paper in the manual feed slot at any
one time. Wait until the Touchscreen
shows
Put paper in Manual Feed Slot,
and then Press [OK]. before you
feed the next sheet of paper in the
manual feed slot.
Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 123.

Touchscreen Init.
Failed

Paper dust has accumulated on the
surface of the paper pick-up rollers.

Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)

The Touchscreen was pressed
before the power on initialization was
completed.

Make sure that nothing is touching or
resting on the Touchscreen,
especially when plugging the
machine in.

Debris may be stuck between the
lower part of the Touchscreen and its
frame.

Insert a piece of stiff paper between
the lower part of the Touchscreen and
its frame and slide it back and forth to
push out the debris.

117

Error Message

Cause

Action

Unable to Clean XX

The machine has a mechanical
problem.

Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, disconnect the
machine from the power for several
minutes, and then reconnect it.

Unable to Initialize XX
Unable to Print XX

—OR—
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.

For more information, see Additional
paper jam clear operations
on page 127.
(The machine can be turned off for
approximately 24 hours without losing
faxes stored in the memory. See
Transferring your faxes or Fax
Journal report on page 120.)

Unable to Scan XX

The machine has a mechanical
problem.

Disconnect the machine from the
power for several minutes, and then
reconnect it.
The machine can be turned off for
approximately 24 hours without losing
faxes stored in the memory. (See
Transferring your faxes or Fax
Journal report on page 120.)

Unusable Device
Disconnect device from
front connector & turn
machine off & then on
Unusable Device
Please disconnect
USB device.

A broken device has been connected
to the USB direct interface.

118

direct interface, then press

turn the machine off and then on
again.
A USB device or USB Flash drive that
is not supported is connected to the
USB direct interface.
For more information, visit us at
http://solutions.brother.com/.

Wrong Ink Colour

Unplug the device from the USB

An ink cartridge has been installed in
the wrong position.

Unplug the device from the USB
direct interface, then press

turn the machine off and then on
again.
Check which ink cartridges are not
matched by colour to their ink
cartridge positions and move them to
their correct positions.

Troubleshooting

Error Message

Cause

Action

(MFC-J3520/
MFC-J6520DW)

The paper size setting does not
match the size of paper in the tray.

Wrong Paper

The paper orientation is incorrect for
the paper size.

(MFC-J3720/
MFC-J6720DW)
Wrong Paper

Check that the paper size you
choose matches the size of paper
in the tray.
(MFC-J3520/MFC-J6520DW:
See Paper Size
(MFC-J3520/MFC-J6520DW)
on page 37.)
(MFC-J3720/MFC-J6720DW:
See Paper Size and Type
(MFC-J3720/MFC-J6720DW)
on page 37.)

You did not set the paper guides in
the tray to the indicators for the paper
size you are using.

Wrong Paper #1
Wrong Paper #2
2

Make sure you load the paper in a
correct position, by setting the
paper guides to the indicators for
your paper size. (See Loading
paper and other print media
on page 20.)

After you have checked the paper
size and the paper position, press
OK on the Touchscreen.

If you are printing from your
computer, make sure the paper size
you choose in the printer driver
matches the size of paper in the tray.
(See Software and Network User’s
Guide.)
Wrong Tray Setting
(MFC-J3720/
MFC-J6720DW)

The machine’s Paper Size and Tray
Use settings do not match the size of
paper in the tray you are using.

Follow the instructions on the
Touchscreen and try to print again.
Configure the paper size setting for
the tray according to the on-screen
instructions.

119

Error animations

Error animations display step-by-step
instructions when paper gets jammed. You
can read the steps at your own pace by
pressing c to see the next step and d to go
back a step.

Transferring your faxes or Fax
Journal report

g
h

Press Fax Transfer.
Do one of the following:
 If the Touchscreen shows No Data,
there are no faxes left in the
machine's memory.
Press Close, and then press

 Enter the fax number to which faxes
will be forwarded.
B

If the Touchscreen shows:

Press Fax Start.

 Unable to Clean XX

Transferring faxes to your PC

 Unable to Initialize XX

You can transfer the faxes from your
machine's memory to your PC.

 Unable to Print XX
 Unable to Scan XX
We recommend transferring your faxes to
another fax machine or to your PC. (See
Transferring faxes to another fax machine
on page 120 or Transferring faxes to your PC
on page 120.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring the Fax Journal
report to another fax machine on page 121.)

Transferring faxes to another fax
machine
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)

Press
error.

Press

c
d
e
f

Press All Settings.

120

to temporarily interrupt the

(Settings).

Press a or b to display Service.
Press Service.
Press Data Transfer.

Press
error.

Make sure you have installed
MFL-Pro Suite on your PC, and then
turn on PC-FAX Receiving on the PC.
Do one of the following:

to temporarily interrupt the

(Windows® XP, Windows Vista® and
Windows® 7)

From
(Start), select All Programs,
Brother, MFC-XXXX,
PC-FAX Receiving, and select
Receive. (where XXXX is your model
name.)
(Windows® 8)
Click

(Brother Utilities), and then

click the drop-down list and select your
model name (if not already selected).
Click PC-FAX Receive in the left
navigation bar, and then click Receive.

Troubleshooting

Make sure you have set PC-Fax
Receive on the machine. (See PC-FAX
Receiving (Windows®) on page 61.)
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
Touchscreen will ask if you want to
transfer the faxes to your PC.

Document jam

Do one of the following:

Document is jammed in the top of the
ADF unit

Documents can jam in the ADF unit if they are
not inserted or fed correctly, or if they are too
long. Follow the steps to clear a document
jam.

 To transfer all faxes to your PC,
press Yes. If Fax Preview is set to
Off, you will be asked if you want to
also turn on the backup print option.
 To exit and leave the faxes in the
memory, press No.

Press

Take out any paper from the ADF that is
not jammed.

b
c

Open the ADF cover.

Transferring the Fax Journal report to
another fax machine

Remove the jammed document by
pulling it upward.

1
B

If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)

Press
error.

Press

c
d
e
f
g
h

Press All Settings.

Press Fax Start.

to temporarily interrupt the

(Settings).

Press a or b to display Service.

ADF cover

Press Service.

Close the ADF cover.

Press Data Transfer.

Press

Press Report Transfer.

IMPORTANT

Enter the fax number to which the Fax
Journal report will be forwarded.

To avoid document jams, close the ADF
cover correctly by pushing it gently in the
centre.

121

Document is jammed inside the ADF
unit

Take any paper that is not jammed out
of the ADF.

b
c

Lift the document cover.

Removing small documents jammed
in the ADF

a
b

Pull the jammed document out to the
left.

Lift the document cover.
Insert a piece of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.

document cover

Close the document cover.

Press

.
1

122

document cover

Close the document cover.

Press

Troubleshooting

Printer jam or paper jam

Pull out the jammed paper (1).
(MFC-J3520/MFC-J6520DW)

Located and removed the jammed paper by
following these steps.

Unplug the machine from the electrical
socket.

(MFC-J3520/MFC-J6520DW)
Pull the paper tray #1 (1) completely out
of the machine.

(MFC-J3720/MFC-J6720DW)

1
(MFC-J3720/MFC-J6720DW)
Pull paper tray #1 and then tray #2 (2)
completely out of the machine.

Lift the green Jam Clear Flap, and
remove the jammed paper.

 If the Touchscreen shows
Paper Jam [Rear], go to step j.

123

Make sure you look carefully inside the
machine above and below the green
Jam Clear Flap for any pieces of paper.

Move the print head (if necessary) to
reach any paper remaining in this area.
Make sure no jammed paper is left in the
corners of the machine (1) and (2).

2
1

Using both hands, use the finger holds
on each side of the machine to lift the
scanner cover (1) into the open position.

IMPORTANT
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
reach the paper.

• If the print head is in the right corner as
shown in the illustration, you cannot move
the print head. Re-connect the power
cord. Hold down
until the print head
moves to the centre. Then unplug the
machine from the power source and
remove the paper.

Slowly pull the jammed paper (1) out of
the machine.

1
• If ink gets onto your skin, immediately
wash with soap and plenty of water.

124

Troubleshooting

Make sure you look carefully inside (1)
for any pieces of paper.

Open the Jam Clear Cover at the back
of the machine.

Open the inside cover (1).

1
Do one of the following:
 If the Touchscreen shows
Paper Jam [Front], go to
step n.
 If the Touchscreen shows
Paper Jam [Front,Rear], go to
step j.

125

Make sure you look carefully inside for
any jammed paper. If there is any
jammed paper, slowly pull it out of the
machine.

Put the paper tray firmly back in the
machine.
(MFC-J3520/MFC-J6520DW)

(MFC-J3720/MFC-J6720DW)

126

Close the inside cover and Jam Clear
Cover. Make sure the covers are closed
completely.

Troubleshooting

Gently close the scanner cover using
the finger holds on each side.

Additional paper jam clear operations

Using both hands, use the finger holds
on each side of the machine to lift the
scanner cover (1) into the open position.
Move the print head (if necessary) to
reach any paper remaining in this area.
Make sure no jammed paper is left in the
corners of the machine (2) and (3).

CAUTION
Be careful not to pinch your fingers when
you close the scanner cover.
Always use the finger holds provided on
each side of the scanner cover when
opening and closing it.

NOTE
If the print head is at the right corner as
shown in the illustration, hold down
until the print head moves to the centre.

NOTE
Make sure you pull out the paper support
until it clicks.

Re-connect the power cord.

NOTE
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 127.)

Unplug the machine from the electrical
socket.

127

Gently close the scanner cover using
the finger holds on each side.

Put only one sheet of A4 or Letter size
thick paper, such as glossy paper, in
Landscape orientation in the manual
feed slot.
Push the paper into the manual feed
slot.

CAUTION
Be careful not to pinch your fingers when
you close the scanner cover.
Always use the finger holds provided on
each side of the scanner cover when
opening and closing it.

NOTE
• We recommend you use glossy paper.

128

Open the manual feed slot cover.

• If you don't push the paper far enough into
the manual feed slot, the machine will not
feed it when you re-connect the power
cord.

Re-connect the power cord.
The paper you placed in the manual
feed slot will be fed through the machine
and ejected.

Using both hands, use the finger holds
on each side of the machine to lift the
scanner cover into the open position.
Make sure that a piece of paper is not
still jammed inside the machine.
Gently close the scanner cover using
the finger holds on each side.

Troubleshooting

If you are having difficulty with your machine

NOTE
• For technical help, you must contact Brother customer support.
• If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/.

Printing Difficulties
Difficulty

Suggestions

No printout.

Check that the correct printer driver has been installed and chosen.
Check to see if the Touchscreen is showing an error message.
(See Error and maintenance messages on page 110.)
Make sure that the machine is online.
(Windows® XP and Windows Server® 2003)
Click Start/Printers and Faxes. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name). If the printer is offline, it will show Use Printer Online.
Select this option to enable the printer.
(Windows Vista® and Windows Server® 2008)
Click

/Control Panel/Hardware and Sound/Printers. Right-click

Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is
offline, it will show Use Printer Online. Select this option to enable the printer.
(Windows® 7 and Windows Server® 2008 R2)
Click

/Devices and Printers. Right-click Brother MFC-XXXX Printer (where

XXXX is your model name) and choose See what’s printing. Click Printer and
make sure that Use Printer Offline is cleared.
(Windows® 8 and Windows Server® 2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the
Hardware and Sound (Hardware) group, click View devices and printers.
Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and
select See what’s printing. If printer driver options appear, select your printer
driver. Click Printer in the menu bar and make sure that Use Printer Offline is not
selected.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 100.)

129

Printing Difficulties (continued)
Difficulty

Suggestions

No printout.

The document will not print if the old, unprinted data remains in the printer driver
spooler. Open the printer icon, and then delete all the data. Your printer icon can
be found in the following way:

(continued)

(Windows® XP and Windows Server® 2003)
Click Start/Printers and Faxes.
(Windows Vista® and Windows Server ® 2008)
Click

/Control Panel/Hardware and Sound/Printers.

(Windows® 7 and Windows Server® 2008 R2)
Click

/Devices and Printers/Printers and Faxes.

(Windows® 8 and Windows Server® 2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings/Control Panel/Hardware and Sound (Hardware)
group/View devices and printers/Printers.
(Mac OS X v10.6.8)
Click System Preferences/Print & Fax.
(OS X v10.7.x, 10.8.x)
Click System Preferences/Print & Scan.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.

Cannot perform “Page Layout”
printing.

Check that the paper size setting in the application and in the printer driver are the
same.

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:

(See Unprintable area on page 36.)

(Windows®)
Click Colour Settings on the Advanced tab, and make sure you clear
Colour Enhancement.
(Macintosh)
Choose Color Settings, click Advanced Color Settings, and make sure you
clear Color Enhancement.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
(See Software and Network User’s Guide.)
Colour Enhancement is not
working correctly.

If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.

Machine does not print from

Try to reduce the print resolution.

Adobe® Illustrator®.

(See Software and Network User’s Guide.)

130

Troubleshooting

Print Quality Difficulties
Difficulty

Suggestions

Poor print quality.

Check the print quality. (See Checking the print quality on page 104.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Paper Type (MFC-J3520/MFC-J6520DW) on page 37.)
(See Software and Network User’s Guide.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
 The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
 The ink cartridge has been in your machine for over six months.
 The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not
recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with ink from other sources.
Make sure you are using one of the recommended types of paper.
(See Acceptable paper and other print media on page 39.)
The recommended environment for your machine is between 20 C to 33 C.

White horizontal lines appear in text
or graphics.

Clean the print head. (See Cleaning the print head on page 104.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 39.)
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using

A4, Letter and Executive

to power down the machine. Using

allows minimal power to the

machine ensuring periodic cleanings of the print head occur.

B
A3, Ledger, Legal, Folio, A5, A6,
Envelopes, Photo (10  15 cm),
Photo L (89  127 mm),
Photo 2L (13  18 cm) and Index
Card (127  203 mm)

131

Print Quality Difficulties (continued)
Difficulty

Suggestions

The machine prints blank pages.

Clean the print head. (See Cleaning the print head on page 104.)
Make sure you are using Brother Original Innobella™ ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using

to power down the machine. Using

allows minimal power to the

machine ensuring periodic cleanings of the print head occur.
Characters and lines are blurred.

Check the printing alignment. (See Checking the print alignment on page 106.)

Printed text or images are skewed.

Make sure the paper is loaded correctly in the paper tray and the paper guides
are adjusted correctly. (See Loading paper and other print media on page 20.)
Make sure the Jam Clear Cover is closed correctly.

Smudge or stain at the top centre of
the printed page.

Make sure the paper is not too thick or curled.
(See Acceptable paper and other print media on page 39.)

Printing appears dirty or ink seems
to run.

Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media on page 39.) Don't handle the paper until the ink is
dry.
Make sure the print side is face down in the paper tray.
Make sure you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the printer driver.

Ink is smudged or wet when using
glossy photo paper.

Be sure to check the front and back of the paper. Place the glossy surface
(printing surface) face down. (See Paper Type (MFC-J3520/MFC-J6520DW)
on page 37.)
If you use glossy photo paper, make sure that the paper type setting is correct.

Printouts appear dirty or the paper
jams when using A3 paper.

(PC print for Windows®)
Select Slow Drying Paper in the Basic tab of the printer driver.
(PC print for Macintosh)
Select Print Settings from the drop-down list and then check
Slow Drying Paper of the printer driver.
(Copy)
Adjust the copy density to make copies lighter. (See Advanced User’s Guide:
Adjusting Density.)

Stains appear on the reverse side or
at the bottom of the page.

Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:
Cleaning the machine’s printer platen.)
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 20.)
Make sure the paper feed rollers are not dirty with ink.
(See Advanced User’s Guide: Cleaning the paper feed rollers.)

The machine prints dense lines on
the page.

132

(Windows®)
Select Reverse Order in the Basic tab of the printer driver.

Troubleshooting

Print Quality Difficulties (continued)
Difficulty

Suggestions

The printouts are wrinkled.

(Windows®)
In the printer driver Advanced tab, click Colour Settings and clear
Bi-Directional Printing.
(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options and clear Bi-Directional Printing.
Make sure you are using Brother Original Innobella™ ink.

Paper Handling Difficulties
Difficulties

Suggestions

The machine does not feed paper.

Make sure the paper tray is pushed in all the way until it clicks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the Touchscreen shows the Paper Jam message and you still have a problem,
see Error and maintenance messages on page 110.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

Photo paper does not feed
correctly.

When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.

Machine feeds multiple pages.

Do the following:
(See Loading paper and other print media on page 20.)
 Make sure the paper is loaded correctly in the paper tray.
 Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
 Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
on page 123.)
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
Guide: Cleaning the paper pick-up rollers.)

When using the manual feed slot, load only one sheet of paper at a time.
There is a paper jam.

See Printer jam or paper jam on page 123. Make sure the paper guides are set to
the correct paper size. Do not extend the paper tray when you load A5 or smaller
size paper.

Paper jam reoccurs.

If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine. (See Additional paper jam
clear operations on page 127.)

133

Paper Handling Difficulties (continued)
Difficulties

Suggestions

The paper jams when you use
2-sided copy or 2-sided print.

Use one of the jam prevention settings, 2-sided 1 or 2-sided 2.
For copying:
(See Advanced User’s Guide: 2-sided copying.)
For printing:
(See Software and Network User’s Guide.)
If paper jams occur often during 2-sided copying or 2-sided printing, the paper
feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced
User’s Guide: Cleaning the paper feed rollers.)

Printing Received Faxes
Difficulty
 Condensed print
 Horizontal streaks
 Top and bottom sentences are
cut off

Suggestions
Usually this is caused by a poor telephone connection. You can check this by
making a test copy; if your copy looks good, you probably had a bad connection
with static or interference on the telephone line. Ask the other party to re-send the
fax.

 Missing lines
Vertical black lines when receiving.

The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.

Left and right margins are cut off or
a single page is printed on two
pages.

If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size (MFC-J3520/MFC-J6520DW) on page 37.)
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)

Received colour fax prints only in
monochrome.

Replace the colour ink cartridges that have reached the end of their life, and then
ask the other person to send the colour fax again.
(See Replacing the ink cartridges on page 100.)

Telephone Line or Connections
Difficulty

Suggestions

Dialling does not work.
(No dial tone)

Check the line cord connections.
(Not available in New Zealand)
Change the Tone/Pulse setting. (See Quick Setup Guide.)
If there is no dial tone, connect a known-working telephone and telephone line
cord to the socket. Then lift the external telephone's handset and listen for a dial
tone. If there is still no dial tone, ask your telephone company to check the line
and/or wall socket.

The machine does not answer
when called.

134

Make sure the machine is in the correct Receive Mode for your setup.
(See Choose the Receive Mode on page 52.) Check for a dial tone. If possible, call
your machine to hear it answer. If there is still no answer, check the telephone line
cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.

Troubleshooting

Receiving Faxes
Difficulty

Suggestions

Cannot receive a fax.

(Not available for South Africa)
Make sure your machine has a dial tone by pressing Hook in Fax mode. If you
hear static or interference on your fax line, call your local telephone provider.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine. If you
subscribe to DSL or VoIP services, contact your service provider for connection
instructions. To lower the modem speed and turn off ECM (error correction mode),
see Telephone line interference / VoIP on page 141.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See Choose the Receive Mode on page 52.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, select Fax Only mode.
If your Brother machine shares a line with an external answering machine, select
External TAD mode. In External TAD mode, your Brother machine will
automatically receive incoming faxes and voice callers will be able to leave a
message on your answering machine.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel
mode, your Brother machine will automatically receive faxes and produce a fast
double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer incoming faxes,
select Manual mode. In Manual mode, you must answer every incoming call and
activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the Ring Delay setting:
 If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay
to 1 ring. (See Ring Delay on page 55.)
 If the Receive Mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
 If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
Have someone send you a test fax:
 If you received the test fax successfully, your machine is operating correctly.
Remember to reset your Ring Delay or answering machine setting back to
your original setting. If receiving problems recur after resetting the Ring Delay,
then a person, device, or subscriber service is answering the fax call before
the machine has a chance to answer.
 If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.

135

Receiving Faxes (continued)
Difficulty

Suggestions

Cannot receive a fax.

If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly. (See Connecting an external TAD (telephone answering device)
on page 73.)

(continued)

Connect the external TAD as shown in the illustration on page 73.

Set your answering machine to answer in one or two rings.

Record the outgoing message on your answering machine.
 Record five seconds of silence at the beginning of your outgoing
message.
 Limit your speaking to 20 seconds.
 End your outgoing message with your Remote Activation Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l 5 1 (l 9 1 for New Zealand) and Start to send a fax.”

Set your answering machine to answer calls.

Set your Brother machine’s Receive Mode to External TAD. (See Choose
the Receive Mode on page 52.)

Make sure your Brother machine’s Fax Detect feature is turned On. Fax Detect is
a feature that allows you to receive a fax even if you have answered the call on an
external or extension telephone. (See Fax Detect on page 56.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference / VoIP on page 141.)
(South Africa only)
If you connect your machine to a PBX or ISDN line, set the menu setting of
Telephone Line Type to your telephone line type. (See Setting the Telephone Line
Type on page 71.)

Sending Faxes
Difficulty

Suggestions

Cannot send a fax.

Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine.
Print the Transmission Verification Report and check for an error. (See Advanced
User’s Guide: Reports.)
Contact your administrator to check your Secure Function Lock Settings.
Ask the other party to check that the receiving machine has paper.

Poor fax send quality.

136

Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is poor, clean the scanner. (See
Cleaning the scanner glass on page 103.)

Troubleshooting

Sending Faxes (continued)
Difficulty

Suggestions

Transmission Verification Report
says RESULT:ERROR.

There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get RESULT:ERROR on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (See Advanced User’s Guide: Turning off
Memory Receive operations.), print fax messages from the machine’s memory
(See Advanced User’s Guide: Printing a fax from the memory.), or cancel a
Delayed Fax or Polling Job. (See Cancelling a fax in process on page 49.)
(See Advanced User’s Guide: Checking and cancelling waiting jobs.) If the
problem continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine's Compatibility setting to Basic(for VoIP).
(See Telephone line interference / VoIP on page 141.)
(South Africa only)
If you connect your machine to PBX or ISDN, set the menu setting of Telephone
Line Type to your telephone line type. (See Setting the Telephone Line Type
on page 71.)

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
on page 103.)

Handling Incoming Calls
Difficulty

Suggestions

The machine “hears” a voice as a
CNG Tone.

If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax-receiving tones. Deactivate the machine by pressing

Try avoiding this problem by turning Fax Detect to Off.
(See Fax Detect on page 56.)
Sending a fax call to the machine.

If you answered on an extension or external telephone, press your Remote
Activation Code (the factory default is l 5 1 (l 9 1 for New Zealand)). If you
answered on an external telephone, press Fax Start, and then press Receive
to receive the fax. When your machine answers, hang up.

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an
answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For example: If you subscribe to Call Waiting or another custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt the faxes. Brother's ECM (Error Correction Mode)
feature should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, we recommend using a separate
telephone line with no custom features.

137

Copying Difficulties
Difficulty

Suggestions

Cannot make a copy.

Contact your administrator to check your Secure Function Lock Settings.

Vertical black lines or streaks
appear in copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, and the white bar and white
plastic above them. (See Cleaning the scanner glass on page 103.)

Poor copy results when using the
ADF.

Try using the scanner glass. (See Using the scanner glass on page 45.)

Fit to Page does not work correctly.

Make sure your source document is not skewed.
Reposition the document and try again.

Scanning Difficulties
Difficulty

Suggestions

TWAIN or WIA errors appear when

(Not available in Hong Kong and Taiwan)

starting to scan. (Windows®)

Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
(Hong Kong and Taiwan only)
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
Presto! PageManager with OCR, click File, Select Source and choose the
Brother TWAIN/WIA driver.

TWAIN or ICA errors appear when
starting to scan. (Macintosh)

Make sure the Brother TWAIN driver is chosen as the primary source.
In Presto! PageManager, click File, Select Source and choose the Brother
TWAIN driver. You can also scan documents using the ICA Scanner Driver.
(See Software and Network User’s Guide.)

OCR does not work.

Try increasing the scanner resolution.
(Macintosh)
Presto! PageManager must be downloaded and installed before use.
For more information, see Accessing Brother Support (Macintosh) on page 5.

Poor scanning results when using
the ADF.
 Vertical black lines appear in
the scanned data.

138

Clean the white bar in the ADF and the glass strip underneath it.
(See Cleaning the scanner glass on page 103.)
Try using the scanner glass. (See Using the scanner glass on page 45.)

Troubleshooting

PhotoCapture Center™ Difficulties
Difficulty

Suggestions

Removable Disk does not work
correctly.

Take out the memory card or USB Flash drive and put it back in again.

If you have tried “Eject” from within Windows®, take out the memory card or
USB Flash drive before you continue.

If an error message appears when you try to eject the memory card or USB
Flash drive, it means the card is being accessed. Wait a while, and then try
again.

If all of the above do not work, turn off your PC and machine, and then turn
them on again.

Cannot access Removable Disk
from the computer.

Make sure that you have correctly inserted the memory card or USB Flash drive.

Part of my photo is missing when
printed.

Make sure that Borderless printing and Cropping are turned off. (See Advanced
User’s Guide: Borderless printing and Cropping.)

Software Difficulties
Difficulty

Suggestions

Cannot install software or print.

(Windows®)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.

“Device Busy”

Make sure the machine is not showing an error message on the Touchscreen.

Network Difficulties
Difficulty

Suggestions

Cannot print over the network.

Make sure that your machine is powered on and is online and in the Ready mode.
Print a Network Configuration Report (see Advanced User’s Guide: Reports) and
check the current Network settings printed in this list.
Reconnect the LAN cable to the hub to verify that the cabling and network
connections are good. If possible, try connecting the machine to a different port on
your hub using a different cable. If the connections are good, the machine shows
LAN Active for 2 seconds.
If you are using a wireless connection or are having network problems,
see Software and Network User’s Guide.

The network scanning feature does
not work.

It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:

In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
(Macintosh)
Select Other from the Model drop-down list in the main screen of ControlCenter2.
In the Device Selector window, make sure Network is selected in
Connection Type, and then click Browse. Reselect your network machine, and
press OK.

139

Network Difficulties (continued)
Difficulty

Suggestions

The network PC-Fax Receive
feature does not work.

(Windows®)
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:
In Name: Enter any description, for example Brother PC-FAX Rx.
In Port number: Enter 54926.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.

The Brother software cannot be
installed.

(Windows®)
Allow network access to the following programs if your security software displays
an alert message during MFL-Pro Suite installation.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it, and then install the Brother software.

Cannot connect to wireless
network.

Investigate the problem using the WLAN Report.
Press

(Settings), All Settings, and then press a or b to display

Print Reports. Press Print Reports. Press a or b to display
WLAN Report, and then press WLAN Report.
(See Software and Network User’s Guide.)

Difficulties when entering data
Difficulty

Suggestions

The dial pad does not work when
entering numbers or characters.

Use the keyboard on the Touchscreen to enter information.

140

Troubleshooting

Dial Tone detection

When you send a fax automatically, by
default your machine will wait for a fixed
amount of time before it starts to dial the
number. By changing the Dial Tone setting to
Detection, you can make your machine
dial as soon as it detects a dial tone. This
setting can save a small amount of time when
sending a fax to many different numbers. If
you change the setting and start having
problems when dialling, you should change it
back to the No Detection setting.

Press

b
c

Press All Settings.

Press a or b to display
Compatibility.

f
g

Press Compatibility.

To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
Basic(for VoIP).

Press a or b to display
Initial Setup.
Press Initial Setup.

Press

Press High, Normal or
Basic(for VoIP).
 Basic(for VoIP) cuts the
modem speed to 9,600 bps and
turns off colour fax receiving and
ECM, except for colour fax-sending.
Unless interference is a recurring
problem on your telephone line, you
may prefer to use it only when
needed.

(Settings).

d
e
f
g

 Normal sets the modem speed at
14,400 bps.
 High increases the modem speed to
33,600 bps. (factory default)

Press a or b to display Dial Tone.
Press Dial Tone.

Press Detection or No Detection.

NOTE

If you are having problems sending or
receiving a fax due to possible interference
on the telephone line, you can change the
compatibility setting which reduces the
modem speed to minimise errors.

Press

b
c

Press All Settings.

Press

• VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.

Telephone line
interference / VoIP

• Brother does not recommend the use of a
VoIP line. VoIP limitations in general can
cause some functions of the fax machine
not to work correctly.

(Settings).

Press a or b to display
Initial Setup.
Press Initial Setup.
141

Machine Information
Checking the serial number

The following reset functions are available:
B

Press

b
c
d
e

Press All Settings.

2 Network

(Settings).

Press a or b to display Machine Info.
Press Machine Info.

You can reset the print server back to its
default factory settings, such as the
password and IP address information.
3 Address Book & Fax
Address Book & Fax resets the following
settings:

Press Serial No.
Your machine’s serial number will
appear on the Touchscreen.
Press

1 Machine Reset
You can reset all the machine’s settings
that you have changed, such as Date and
Time and Ring Delay.

You can see the machine’s serial number on
the Touchscreen.

Reset functions

 Address Book
(Address Book and Setup Groups)
 Programmed fax jobs in the memory

Checking the firmware
version

(Polled Transmit, Delayed Fax and
Delayed Batch Transmission)
 Station ID
B

(Name and Number)

You can see the machine’s firmware version
on the Touchscreen.

 Remote Fax Options

 Report settings

b
c
d
e
f
g

142

Press

(Settings).

Press All Settings.
Press a or b to display Machine Info.
Press Machine Info.
Press Firmware Version.
Press Main Version.
Your machine’s firmware version will
appear on the Touchscreen.
Press

(Fax Forwarding)
(Transmission Verification Report,
Address Book and Fax Journal)
 History
(Caller ID history 1 and Outgoing Call)
1

Only available for some countries.

 Faxes in memory
4 All Settings
You can restore all settings to the factory
default.
Brother strongly recommends performing
this procedure before handing over or
disposing of the machine.

Troubleshooting

NOTE
Unplug the interface cable before you
choose Network or All Settings.

How to reset the machine

Press

b
c

Press All Settings.

d
e
f
g

h
i

(Settings).

Press a or b to display
Initial Setup.
Press Initial Setup.
Press a or b to display Reset.
Press Reset.
Press a or b to display the type of reset
(Machine Reset, Network,
Address Book & Fax or
All Settings), and then press it.
Press Yes to confirm.
Press Yes for 2 seconds to reboot the
machine.

143

Settings and feature tables

Using the Settings
tables
Your machine’s Touchscreen LCD is easy to
set up and operate. All you have to do is
press the settings and options you want to set
as they are displayed on the screen.
We have created step-by-step Settings tables
and Feature tables so you can see at-aglance all the available choices for each
setting and feature. You can use these tables
to quickly choose your preferred settings in
the machine.

144

Settings and feature tables

Settings tables

The Settings tables will help you understand the settings selections that are found in the
machine's programs. The factory settings are shown in Bold with an asterisk.

(Settings)

Level1

Level2

Level3

Options

Descriptions

Page

Ink

(See (Ink) on page 189.)

Wi-Fi

TCP/IP

—

Lets you configure the
TCP/IP protocol.

See

WLAN Assistant

—

You can configure your
wireless network settings
using the Brother
CD-ROM.

Setup Wizard

—

You can manually
configure your print server
for a wireless network.

See

WPS/AOSS

—

You can easily configure
your wireless network
settings using the
one-button push method.

WPS w/ PIN Code

—

You can easily configure
your wireless network
settings using WPS with a
PIN.

See

WLAN Status

—

You can see the current
wireless network status.

MAC Address

—

You can see your
machine's MAC address.

—

Plain Paper*

Sets the type of paper in
the paper tray.

Sets the size of paper in
the paper tray.

Inkjet Paper

(Paper Type)

Brother BP71

(MFC-J3520/
MFC-J6520DW)

Other Glossy
Transparency
—

—

(Paper Size)
(MFC-J3520/
MFC-J6520DW)

A4*
A5
A3
10x15cm

Letter
Legal
Ledger
See Software and Network User’s Guide.
See Quick Setup Guide.
The default settings are shown in Bold with an asterisk.

145

Level1

Level2

Level3

Options

Descriptions

Page

Paper Type

—

Plain Paper*

Sets the type of paper in
paper tray #1.

Inkjet Paper
(Tray#1)

Brother BP71

(MFC-J3720/
MFC-J6720DW)

Other Glossy
Transparency
Paper Size

—

A4*
A5

Sets the size of paper in
paper tray #1.

A3
10x15cm
Letter
Legal
Ledger
Paper Size

—

A4*
A3

(Tray#2)

Sets the size of paper in
paper tray #2.

You can view faxes you
receive on the
Touchscreen.

Configures the detailed
settings.

—

Letter

(MFC-J3720/
MFC-J6720DW)

Legal
Ledger

Fax Preview

—

On
Off*

All Settings

—

See Software and Network User’s Guide.
See Quick Setup Guide.
The default settings are shown in Bold with an asterisk.

146

For more
information, see
All Settings in the
following table.

Settings and feature tables

All Settings

Level1

Level2

Level3

Options

Descriptions

Page

General Setup

Ink

Test Print

Print Quality

Lets you check the print
quality or alignment.

104

Lets you clean the print
head.

104

Alignment
Cleaning

Black
Colour

106

All

Paper Type

Ink Volume

—

Lets you check the
available ink volume.

See

—

Plain Paper*

Sets the type of paper in
paper tray.

Sets the size of paper in
paper tray.

(MFC-J3520/
MFC-J6520DW)

Inkjet Paper

Brother BP71
Other Glossy
Transparency

Paper Size

—

(MFC-J3520/
MFC-J6520DW)

A4*
A5
A3
10x15cm
Letter
Legal
Ledger

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

147

Level1

Level2

Level3

Options

Descriptions

Page

General Setup

Tray Setting

Tray #1

(MFC-J3720/
MFC-J6720DW)

Sets the type of paper in
paper tray #1.

(Continued)

Paper Type
(Options)
Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Paper Size
(Options)

Sets the size of paper in
paper tray #1.

A4*
A5
A3
10x15cm
Letter
Legal
Ledger
Tray #2

Paper Size
(Options)

Sets the size of paper in
paper tray #2.

Choose the tray that will
be used for copying.

Choose the tray that will
be used for faxing.

A4*
A3
Letter
Legal
Ledger
Tray Use: Copy

Tray #1
Tray #2
Auto Tray Select*

Tray Use: Fax

Tray #1
Tray #2
Auto Tray Select*

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

148

Settings and feature tables

Level1

Level2

Level3

Options

Descriptions

Page

General Setup

Volume

Ring

Off

Adjusts the ring volume.

Adjusts the volume of the
sounds when you press
the Touchscreen or
Touchpanel.

Adjusts the speaker
volume.

You can adjust the
brightness of the
Touchscreen backlight.

You can set how long the
Touchscreen backlight
stays on after the last
finger press.

See

You can choose the type
of keyboard for the
Touchscreen.

You can choose how long
the machine will remain
idle before it goes into
Sleep Mode.

See

(Continued)

Low
Med*
High
Beep

Off
Low*
Med
High

Speaker

Off
Low
Med*
High

LCD Settings

Backlight

Light*
Med
Dark

Dim Timer

Off
10Secs
20Secs

30Secs*
Keyboard
Settings

—

Sleep Mode

—

QWERTY*
ABC
1Min
2Mins
3Mins

5Mins*
10Mins
30Mins
60Mins
Function Lock

Shortcut
Settings

Shortcut Name

Set Password

—

You can restrict selected
machine operations for up
to 10 restricted users and
for all other
non-authorized Public
users.

Lock OffiOn

—

Edit Shortcut
Name

—

You can change the
shortcut name.

Delete

—

Deletes the shortcut.

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

149

Level1

Level2

Level3

Options

Descriptions

Page

Fax

Setup Receive

Receive Mode

Fax Only*

Choose the Receive
Mode that best suits your
needs.

Sets the number of rings
before the machine
answers in Fax Only or
Fax/Tel mode.

Sets the length of the fast
double-ring time in
Fax/Tel mode.

You can view received
faxes on the
Touchscreen.

Receives fax messages
automatically when you
answer a call and hear fax
tones.

Allows you to answer all
calls at an extension or
external telephone and
use codes to turn the
machine on or off. You
can personalize these
codes.

Fax/Tel
External TAD
Manual
Ring Delay

2 - 10 (2*)
(Example for
Australia)

F/T Ring Time

20Secs
30Secs*
40Secs
70Secs
(For New
Zealand)
20Secs
30Secs*
40Secs
55Secs

Fax Preview

On
Off*

Fax Detect

On*
Off

Remote Codes

Remote Codes
(Options)
On*
Off
Act.Code
(l51 (l91 for New
Zealand))
Deact.Code
(#51 (#91 for New
Zealand))

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

150

Settings and feature tables

Level1

Level2

Level3

Options

Descriptions

Page

Fax

Setup Receive

Auto Reduction

On*

See

(Continued)

Cuts the size of incoming
faxes to fit the paper size.

Off
Memory Receive

Off*
Fax Forward
Fax Storage
PC Fax Receive

You can set the machine
to either forward fax
messages, store
incoming faxes in the
memory (so you can
retrieve them while you
are away from your
machine) or send faxes to
your PC.
If you choose
Fax Forward or
PC Fax Receive, you
can turn on the Backup
Print safety feature.

Report Setting

Transmission

On
On+Image

Choose the initial setup
for the Transmission
Verification Report.

Sets the interval for the
automatic printing of the
Fax Journal.
If you have chosen any
other option than Off and
Every 50 Faxes, you
can set the time for the
chosen option.
If you have chosen
Every 7 Days, you can
set the day of the week.

See

Off*
Off+Image
Off2
Off2+Image
Journal Period

Journal Period
Time
Day

Print Document

—

Prints incoming faxes
stored in the memory.

Remote Access

—

---

Set your own code for
Remote Retrieval.

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

151

Level1

Level2

Level3

Options

Descriptions

Page

Fax

Dial Restriction

Dial Pad

Enter # Twice

You can set whether to
restrict fax transmissions,
or require that the user
enters the number twice
in order to prevent
transmissions to an
incorrect address.

See

(Continued)

On
Off*
Address Book

Enter # Twice
On
Off*

Shortcuts

Enter # Twice
On
Off*

LDAP Server

Enter # Twice
On
Off*

Remaining Jobs

—

Check which jobs are in
the memory and cancel
chosen jobs.

Miscellaneous

Distinctive

(For Australia,
Singapore and
Hong Kong)

Off*

Use with phone company
distinctive ringing service
allows you to have a voice
number and fax number
on the one phone line.

FaxAbility

(For New
Zealand only)

Off*

If you have FaxAbility
from Telecom, you can
use this function to store
the ringing pattern of your
fax number.
And if you set in to On, you
should use the registered
number only.

Call Waiting

(For New
Zealand only)

Off*

If you have Call Waiting
as well as FaxAbility, set
the Call Waiting to On.

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

152

Settings and feature tables

Level1

Level2

Level3

Level4

Options

Descriptions

Page

Network

Wired LAN

TCP/IP

BOOT Method

Auto*

Choose the
BOOT method
that best suits
your needs.

See

Static
RARP

BOOTP
DHCP
IP Address

[000-255].
[000-255].

Enter the IP
address.

[000-255].
[000-255]
Subnet Mask

[000-255].
[000-255].

Enter the
Subnet mask.

[000-255].
[000-255]
Gateway

[000-255].
[000-255].

Enter the
Gateway
address.

[000-255].
[000-255]
Node Name

BRNXXXXXXXXXXXX

Enter the Node
name.

WINS
Configuration

Auto*

Chooses the
WINS
configuration
mode.

WINS Server

(Primary)
000.000.000.000

Static

(Secondary)
000.000.000.000
DNS Server

(Primary)
000.000.000.000
(Secondary)
000.000.000.000

APIPA

On*
Off

See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
The default settings are shown in Bold with an asterisk.

153

Level1

Level2

Level3

Level4

Options

Descriptions

Page

Network

Wired LAN

TCP/IP

IPv6

See

(Continued)

Enable or
disable the IPv6
protocol. If you
want to use the
IPv6 protocol,
visit
http://solutions.
brother.com/ for
more
information.

Ethernet

Off*

—

Auto*
100B-FD

Chooses the
Ethernet link
mode.

100B-HD
10B-FD
10B-HD
Wired Status

—

Active 100B-FD
Active 100B-HD

You can see the
current wired
network status.

Active 10B-FD
Active 10B-HD
Inactive
Wired OFF

WLAN

MAC Address

—

You can see
your machine’s
MAC address.

TCP/IP

BOOT Method

Auto*

Chooses the
BOOT method
that best suits
your needs.

Static
RARP
BOOTP
DHCP
IP Address

[000-255].
[000-255].

Enter the IP
address.

[000-255].
[000-255]
Subnet Mask

[000-255].
[000-255].

Enter the
Subnet mask.

[000-255].
[000-255]
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
The default settings are shown in Bold with an asterisk.

154

Settings and feature tables

Level1

Level2

Level3

Level4

Options

Descriptions

Page

Network

WLAN

TCP/IP

Gateway

[000-255].

See

(Continued)

Enter the
Gateway
address.

[000-255].

[000-255].
[000-255]
Node Name

BRWXXXXXXXXXXXX

Enter the Node
name.

WINS
Configuration

Auto*

Chooses the
WINS
configuration
mode.

WINS Server

(Primary)
000.000.000.000

Static

(Secondary)
000.000.000.000
DNS Server

(Primary)
000.000.000.000
(Secondary)
000.000.000.000

APIPA

On*
Off

IPv6

On
Off*

WLAN Assistant

—

Specifies the IP
address of the
primary or
secondary
WINS server.
Specifies the IP
address of the
primary or
secondary DNS
server.
Automatically
allocates the IP
address from
the link-local
address range.
Enable or
disable IPv6
protocol for a
wireless LAN.
If you want to
use the IPv6
protocol, visit
http://solutions.
brother.com/ for
more
information.
You can
configure your
wireless
network settings
using the
Brother
CD-ROM.

See Software and Network User’s Guide.

Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
The default settings are shown in Bold with an asterisk.

155

Level1

Level2

Level3

Level4

Options

Descriptions

Page

Network

WLAN

Setup Wizard

—

See

(Continued)

You can
manually
configure your
print server for a
wireless
network.

WPS/AOSS

—

You can easily
configure your
wireless
network settings
using the onebutton push
method.

WPS w/ PIN Code

—

You can easily
configure your
wireless
network settings
using WPS with
a PIN.

WLAN Status

Status

—

You can see the
current wireless
network status.

Signal

—

You can see the
current wireless
network signal
strength.

SSID

—

You can see the
current SSID.

Comm. Mode

—

You can see the
current
Communication
Mode.

MAC Address

—

You can see
your machine’s
MAC address.

Push Button

—

You can easily
configure your
Wi-Fi Direct™
network settings
using the
one-button push
method.

See

PIN Code

—

You can easily
configure your
Wi-Fi Direct™
network settings
using WPS with
a PIN.

Wi-Fi Direct

156

Settings and feature tables

Level1

Level2

Level3

Level4

Options

Descriptions

Page

Network

Wi-Fi Direct

Manual

—

See

(Continued)

You can
manually
configure your
Wi-Fi Direct™
network
settings.

Group Owner

—

Sets your
machine as the
Group Owner.

Off*
Device
Information

Status
Information

Device Name

—

You can see the
device name of
your machine.

SSID

—

Shows SSID of
Group Owner.
When the
machine is not
connected,
Touchscreen
shows
Not Connected.

IP Address

—

You can see the
current IP
address of your
machine.

Status

G/O Active
(**)

You can see the
current Wi-Fi
Direct™
network status.

Client Active

Not Connected
Off
** = the number
of devices
Signal

Strong
Medium
Weak
None

I/F Enable

—

On
Off*

You can see the
current Wi-Fi
Direct™
network signal
strength. When
your machine
acts as Group
Owner, the
Touchscreen
always shows
Strong.
Enable or
Disable the
Wi-Fi Direct™
connection.

157

Level1

Level2

Level3

Level4

Options

Descriptions

Page

Network

E-mail/IFAX

Mail Address

—

See

(Continued)

(Available after
IFAX is
downloaded)

Enter the mail
address. (Up to
60 characters)

Setup Server

SMTP Server

Name
(Up to 30
characters)

Enter the SMTP
server address.

IP Address
[000-255].
[000-255].
[000-255].
[000-255]
SMTP Port

[00001-65535]

Enter the SMTP
port number.

Auth. for SMTP

None*

Selects the
Security method
for E-mail
notification.

SMTP-AUTH
POP bef. SMTP
SMTP SSL/TLS

None*
SSL
TLS

Verify
SMTPCert.

POP3 Server

Name
(Up to 30
characters)

Off*

Send or receive
an E-mail via an
E-mail server
that requires
secure SSL/TLS
communication.
Verify the SMTP
Server
Certificate
automatically.
Enter the POP3
server address.

IP Address
[000-255].
[000-255].
[000-255].
[000-255]
POP3 Port

[00001-65535]

Enter the POP3
port number.

Mailbox Name

—

Enter the mail
box name. (Up
to
60 characters)

Mailbox
Password

—

Enter the
password to
login to the
POP3 server.
(Up to
32 characters)

158

Settings and feature tables

Level1

Level2

Level3

Level4

Options

Descriptions

Page

Network

E-mail/IFAX

Setup Server

POP3 SSL/TLS

None*

See

(Continued)

(Available after
IFAX is
downloaded)

(Continued)

You can send or
receive an
E-mail via an
E-mail server
that requires
secure
SSL/TLS
communication.

SSL
TLS

(Continued)

Verify
POP3 Cert.

APOP

Off*

Off*
Setup Mail RX

Auto Polling

Auto Polling
(Options)
On*

Verify the POP3
Server
Certificate
automatically.
Enables or
disables APOP.
Automatically
checks the
POP3 server for
new messages.

Off
(When On
chosen)
Poll Frequency
(Options)
1Min

Sets the interval
for checking for
new messages
on the POP3
server.

3Mins
5Mins
10Mins*
30Mins
60Mins
Header

All
Subject+From+To
None*

Delete Error
Mail

On*

Notification

Off

MDN

Selects the
contents of the
mail header to
be printed.
Deletes error
mails
automatically.
Receives
notification
messages.

Off*
See Software and Network User’s Guide.

159

Level1

Level2

Level3

Level4

Options

Descriptions

Page

Network

E-mail/IFAX

Setup Mail TX

—

(Available after
IFAX is
downloaded)

Displays the
subject that is
attached to the
Internet Fax
data.

See

(Continued)

Sender
Subject

Size Limit

Limits the size
of E-mail
documents.

(Continued)

Off*
Notification

On
Off*

Setup Relay

Network I/F

Relay Domain

—

Registers the
Domain name.

Relay Report

Prints the Relay
Broadcast
Report.

Off*

Manual POP3
Receive

—

Accesses the
POP3 server
and confirms
whether an email has been
received.

Proxy
Settings

Proxy
Connection

See

Address

—

You can change
the Web
connection
settings.

Port

—

User Name

—

Password

—

Wired LAN*

You can choose
the network
connection
type.

See

—

Off*

WLAN

Network Reset

Relays a
document to
another fax
machine over
the Internet.

Relay
Broadcast

Off*

Web Connect
Settings

Sends
notification
messages.

—

Yes
No

Restores all
network settings
back to the
factory default.

160

Settings and feature tables

All Settings (continued)

Level1

Level2

Level3

Options

Descriptions

Page

Print Reports

XMIT Verify

—

See

Address Book

—

Prints these lists and
reports.

Fax Journal

—

User Settings

—

Network
Configuration

—

WLAN Report

—

Caller ID
history

—

Serial No.

—

Lets you check the serial
number of your machine.

142

Firmware Version

Main Version

—

Lets you check the
firmware version of your
machine.

142

Date & Time

Date

—

107

Time

—

Clock Type

12h Clock

Sets the date and time on
the screen and in the
headings of the faxes you
send.
Manually changes for
Daylight Savings Time.

See

(Only available
for some
countries.)
Machine Info.

Initial Setup

24h Clock*

Station ID

Daylight Save

Forward Hour

(Not available in
South Africa)

Backward Hour

Auto Daylight

On*

(For South Africa
only)

Off

Time Zone

—

Sets the time zone for
your country.

Fax

—

Enter your name and fax
number to appear on
each page you fax.

Tone*

Choose the dialling mode.

Name
Tone/Pulse

—

(Not available in
New Zealand)
Dial Tone

Automatically changes for
Daylight Savings Time.

Pulse
—

Detection
No Detection*

Turns Dial Tone Detection
on or off.

141

See Advanced User’s Guide.
See Quick Setup Guide.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.

161

Level1

Level2

Level3

Options

Descriptions

Page

Initial Setup

Dial Prefix

—

See

(Continued)

(Not available in
South Africa)

Sets a prefix number that
will always be added
before the fax number
every time you dial.
Choose the telephone
line type.

Adjusts the modem speed
to help resolve
transmission problems.

141

You can reset all the
machine’s settings that
you have changed, such
as Date and Time and
Ring Delay.

142

Phone Line Set

Off*
—

(For South Africa
only)
Compatibility

Normal*
PBX

ISDN
—

High*
Normal
Basic(for VoIP)

Reset

Machine Reset

Yes
No

Network

Yes
No

Address Book &
Fax

Yes

All Settings

Yes

No
Local Language

—

(depending on
your country)
See Advanced User’s Guide.
See Quick Setup Guide.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.

162

(Choose the
language you
want to use)

Resets the print server
back to its factory default
settings, such as the
password and IP address
information.
Deletes all stored
Address Book numbers
and faxes, restores the
Station ID, Address Book
List, Transmission
Verification Report and
Fax Journal back to the
factory default settings.
Resets all the machine’s
settings back to the
factory default.
Allows you to change the
Touchscreen language
for your country.

See

Settings and feature tables

Feature tables

Fax (When Fax Preview is Off.)

Level1

Level2

Level3

Options

Descriptions

Page

Redial (Pause)

—

Redials the last number
called. When you are
entering a fax or
telephone number on the
Touchpanel, Redial
changes to Pause on the
Touchscreen. Press
Pause when you need a
delay while dialling
numbers, such as access
codes and credit card
numbers. You can also
store a pause when you
set up addresses.

Hook

—

Press before dialling
when you want to listen to
make sure a fax machine
has answered, and then
press Fax Start.

See

—

Tel changes to R when
PBX is selected as the
telephone line type. You
can use R to gain access
to an outside line or to
transfer a call to another
extension when
connected to a PBX.

(Not available in
South Africa)

Tel (R)
(For South Africa
only)

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

163

Level1

Level2

Address Book

Level3

Options

Descriptions

Page

—

When LDAP is off, the
search will be within the
Local Address Book.
When LDAP is on, the
search will be within the
Local Address Book and
LDAP Server.

Detail

—

Displays detailed
information about the
selected address.

Add New Address

Stores Address Book
numbers so you can dial
by pressing
Address Book on the
Touchscreen (and
Apply, then
Fax Start).

Setup Groups

You can set up Group
numbers for
Broadcasting.

See

Change

You can change Address
Book numbers.

Delete

You can delete Address
Book numbers.

(Search:)

(This will appear
only when LDAP
is on.)
Edit

Call History

—

Apply

—

You can send a fax using
the Address Book.

Outgoing Call

Apply

—

Edit

Add to
Address Book

You can choose a number
from the Outgoing Call
history and then send a
fax to it, add it to the
Address Book, or delete
it.
You can choose a number
from the Caller ID history
and then send a fax to it,
add it to the Address
Book, or delete it.

Delete
Caller ID
history

Apply

—

Edit

Add to
Address Book

(Only available
for some
countries.)
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

164

Delete

Settings and feature tables

Level1

Level2

Level3

Options

Descriptions

Page

Options

Fax Resolution

—

Standard*

Sets the resolution for
outgoing faxes.

See

Fine

S.Fine
Photo
Contrast

—

Auto*
Light

Changes the brightness
of faxes you send.

Dark
Glass Scan Size

—

A4*
A3

Sets the glass scan size
for faxes.

You can send the same
fax message to more than
one fax number.

See

You can preview a fax
message before you send
it.

Sets whether faxes are
sent in monochrome or
colour.

Sets the time of day in
12-hour or 24-hour format
that the delayed faxes will
be sent.

See

Letter
Legal
Ledger
Broadcasting

Add Number

Add Number
Add from
Address book

Search in
Address book
Preview

—

On
Off*

Colour Setting

—

Mono*
Colour

Delayed Fax

On
Off*

Batch TX

Set Time

—

On
Off*

Real Time TX

—

On
Off*

Polled TX

—

Standard
Secure
Off*

Polling RX

—

Standard
Secure

Combines delayed faxes
to the same fax number at
the same time of day into
one transmission.
You can send a fax
without using the
memory.
Sets up the document on
your machine to be
retrieved by another fax
machine.
Sets up your machine to
poll another fax machine.

Timer
Off*
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

165

Level1

Level2

Level3

Options

Descriptions

Page

Options

Overseas Mode

—

If you are having difficulty
sending faxes overseas,
set this to On.

See

(Continued)

Off*
Call History

Outgoing Call

Apply
Edit
(Options)
Add to
Address Book

You can choose a number
from the Outgoing Call
history and then send a
fax to it, add it to the
Address Book, or delete
it.

Delete
Caller ID
history

Apply

(Only available
for some
countries.)

(Options)

Edit

Add to
Address Book

You can choose a number
from the Caller ID history
and then send a fax to it,
add it to the Address
Book, or delete it.

Delete
—

The search will be within
the Address Book.

Add New Address

You can store Address
Book numbers, so you
can dial by pressing
Address Book on the
Touchscreen (and
Apply, then
Fax Start).

Setup Groups

You can set up Group
numbers for
Broadcasting.

See

Change

You can change Address
Book numbers.

Delete

You can delete Address
Book numbers.

—

Apply

You can send a fax using
the Address Book.

—

Yes

You can save your fax
settings.

See

Address Book
(Search:)
Edit

Set New Default

No
Factory Reset

—

Yes
No

Save as
Shortcut

—

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

166

—

You can restore all
settings back to the
factory default.
Saves the current settings
as a shortcut.

Settings and feature tables

Fax (When Fax Preview is On.)
Level3

Level1

Level2

Options

Sending Faxes

(See Fax (When Fax Preview is Off.) on page 163.)

Received Faxes

Print/Delete

Descriptions

Page
59

Print All(New
Faxes)

—

Prints the new received
faxes.

Print All(Old
Faxes)

—

Prints the old received
faxes.

Delete All(New
Faxes)

—

Deletes the new received
faxes.

Delete All(Old
Faxes)

—

Deletes the old received
faxes.

Address Book

(See Address Book in Fax (When Fax Preview is Off.) on page 163.)

Call History

(See Call History in Fax (When Fax Preview is Off.) on page 163.)

The default settings are shown in Bold with an asterisk.

Copy

Level1

Level2

Level3

Options

Descriptions

Page

Options

ADF HighSpeed
Mode

—

You can copy A4 or Letter
documents faster by
placing them long side
edge first in the ADF.

Quality

—

Choose the Copy
resolution for the next
copy.

See

Choose the paper type
that matches the paper in
the tray.

Off*

Normal*
Best

Paper Type

—

Plain Paper*
Inkjet Paper

Brother BP71
Other Glossy
Transparency
(MFC-J3720/
MFC-J6720DW,
when Tray #2 is
selected in
Tray Select.)
Plain Paper

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

167

Level1

Level2

Level3

Options

Descriptions

Page

Options

Paper Size

—

A4*

Choose the paper size
that matches the paper in
the tray.

Choose the tray that will
be used for Copy mode.

See

(Continued)

A5
A3
10x15cm
Letter
Legal
Ledger
(MFC-J3720/
MFC-J6720DW,
when Tray #2 is
selected in
Tray Select.)
A4*
A3
Letter
Legal
Ledger
Tray Select

—

(MFC-J3720/
MFC-J6720DW)
Enlarge/Reduce

Tray #1
Tray #2
Auto Tray Select*

100%*

—

Enlarge

198% 10x15cm i A4

You can choose the
enlargement ratio for the
next copy.

186% 10x15cm i Letter
141% A4iA3, A5iA4
Reduce

97% Letter i A4
93% A4 i Letter

You can choose the
reduction ratio for the next
copy.

83% Legal i A4
69% A3 i A4, A4 i A5
47% A4 i 10x15cm
Fit to Page

—

Your machine will adjust
the size of the next copy
to the paper size you set.

Custom(25-400%)

—

You can choose the
enlargement or reduction
ratio for your type of
document.

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

168

Settings and feature tables

Level1

Level2

Level3

Options

Density

—

Options

(Continued)

Descriptions

Page

Adjusts the density of
copies.

See

-2
-1
0
+1
+2

Stack/Sort

—

Stack*
Sort

Page Layout

—

Off(1in1)*
2in1(Portrait)

You can choose to stack
or sort multiple copies.
You can make N in 1,
2 in 1 ID, 1 to 2, or Poster
copies.

2in1(Landscape)
2in1(ID)
4in1(Portrait)
4in1(Landscape)
1 to 2
Poster(2x1)
Poster(2x2)
Poster(3x3)
Layout Format

—

(When you set
Ledger or A3, and
then choose
2 in 1 or
Poster 2x2)

(When 2 in 1 is
chosen.)
Ledgerx2 i Ledgerx1
Letterx2 i Ledgerx1
A3x2 i A3x1
A4x2 i A3x1
(When
Poster 2x2 is
chosen)
Ledgerx1 i Ledgerx4
Letterx1 i Ledgerx4
A3x1 i A3x4
A4x1 i A3x4

Auto Deskew

—

Auto*
Off

If your scanned copy is
skewed, your machine
can correct the data
automatically.

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

169

Level1

Level2

Level3

Options

Descriptions

Page

Options

2-sided Copy

Off*

—

See

Portrait
Long Edge Flip

—

You can choose the
2-sided print settings.

Landscape
Long Edge Flip

—

Portrait
Short Edge Flip

—

Landscape
Short Edge Flip

—

Advanced

Normal*

(Continued)

2-sided 1
2-sided 2
Advanced
Settings

—

Off*
Ink Save Mode

You can choose various
copy settings.

Thin Paper Copy
Book Copy
Watermark Copy
Remove Background
Colour
Set New Default

—

Yes
No

Factory Reset

—

Yes
No

Save as Shortcut

—

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

170

—

You can save your copy
settings.
You can restore all the
settings back to the
factory default.
Saves the current settings
as a shortcut.

Settings and feature tables

Scan

Level1

Level2

Level3

Options

Descriptions

Page

to OCR

PC Select

Options

(For more
information, see
the Options
on page 173.)

Configure the detailed
settings.

See

Save as
Shortcut

—

Saves the current settings
as a shortcut.

Options

(For more
information, see
the Options
on page 174.)

Configure the detailed
settings.

Save as
Shortcut

—

Saves the current settings
as a shortcut.

Options

(For more
information, see
the Options
on page 174.)

Configure the detailed
settings.

Save as
Shortcut

—

Saves the current settings
as a shortcut.

Options

(For more
information, see
the Options
on page 175.)

Configure the detailed
settings.

Save as
Shortcut

—

Saves the current settings
as a shortcut.

See

Options

(For more
information, see
the Options
on page 174.)

Configure the detailed
settings.

See

Save as
Shortcut

—

Saves the current settings
as a shortcut.

Address Book

—

Choose the address of
the recipient from the
address book.

Manual

—

Manually enter the
address of the recipient.

Options

(For details, see
the Options
on page 176.)

Configure the detailed
settings.

Save as
Shortcut

—

Saves the current settings
as a shortcut.

(Available after
Presto!
PageManager is
downloaded for
Macintosh users.
See Accessing
Brother Support
(Macintosh)
on page 5.)
to File*

to Image

to Media

PC Select

—

(when a memory
card or USB
Flash drive is
inserted)
to E-mail

to E-mail
Server
(Available after
IFAX is
downloaded)

PC Select

See Software and Network User’s Guide.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

171

Level1

Level2

Level3

Options

Descriptions

Page

to FTP

Profile Name

Options

(For details, see
the Options
on page 177.)

Configure the detailed
settings.

See

Save as
Shortcut

—

Saves the current settings
as a shortcut.

Options

(For details, see
the Options
on page 177.)

Configure the detailed
settings.

Save as
Shortcut

—

Saves the current settings
as a shortcut.

Scan

PC Select

You can scan data by
using the Web Services
protocol.

to Network

WS Scan

Profile Name

—

(Appears when
you install a Web
Services
Scanner, which is
displayed in your
computer’s

Scan for E-mail
Scan for Fax
Scan for Print

Windows®
Explorer.)
See Software and Network User’s Guide.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

172

Settings and feature tables

Options

(for to OCR)
Level1

Level2

Options

Descriptions

Page

Options

Set with Touch
Panel

Off(Set with
Computer)*

If you want to use the
Touchscreen to change the
machine’s settings, choose On.

See

The settings below will appear when On is selected in
Set with Touch Panel.
ADF High Speed Mode

On
Off*

Scan Type

Colour
Black and White*

Resolution

100 dpi
200 dpi*

You can scan A4 or Letter
documents faster by placing
them long side edge first in the
ADF.

You can choose the scan type
for your document.

See

You can choose the scan
resolution for your document.

300 dpi
600 dpi
File Type

Text*
HTML

You can choose the file format
for your document.

RTF
Scan Size

A4*
A5

You can choose the scan size
for your document.

A3
10x15cm
Business Card
(90x60mm)
Letter
Legal
Ledger
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.

173

Options

(for to File, to Image or to E-mail)
Level1

Level2

Options

Descriptions

Page

Options

Set with Touch
Panel

Off(Set with
Computer)*

If you want to use the
Touchscreen to change the
machine’s settings, choose On.

See

The settings below will appear when On is selected in
Set with Touch Panel.
ADF High Speed Mode

On
Off*

Scan Type

Colour*
Black and White

Resolution

100 dpi
200 dpi*

You can scan A4 or Letter
documents faster by placing
them long side edge first in the
ADF.

You can choose the scan type
for your document.

See

You can choose the scan
resolution for your document.

300 dpi
600 dpi
File Type

(If you choose the
Colour option in the
Scan Type setting)

You can choose the file format
for your document.

PDF*
JPEG
(If you choose the
Mono option in the
Scan Type setting)
PDF*
TIFF
Scan Size

A4*
A5

You can choose the scan size
for your document.

A3
10x15cm
Business Card
(90x60mm)
Letter
Legal
Ledger
Remove Background
Colour

Off*
Low
Medium
High

See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.

174

Changes the amount of
background colour that is
removed.

Settings and feature tables

Options

(for to Media)
Level1

Level2

Options

Descriptions

Page

Options

ADF High Speed Mode

You can scan A4 or Letter
documents faster by placing
them long side edge first in the
ADF.

You can choose the scan type
for your document.

Off*

Scan Type

Colour*
Black and White

Resolution

100 dpi
200 dpi*

You can choose the scan
resolution for your document.

300 dpi
600 dpi
Auto
File Type

(If you choose the
Colour option in the
Scan Type setting)

You can choose the file format
for your document.

PDF*
JPEG
(If you choose the
Mono option in the
Scan Type setting)
PDF*
TIFF
Scan Size

A4*
A5

You can choose the scan size
for your document.

A3
10x15cm
Business Card
(90x60mm)
Letter
Legal
Ledger
Scan Long Paper

On
Off*

You can scan a long document
using the ADF.

File Name

—

You can rename the file.

Auto Crop

Scan multiple documents
placed on the scanner glass to
a memory card or USB Flash
drive one at a time.

Off*

89
See

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

175

Level1

Level2

Options

Descriptions

Page

Options

Remove Background
Colour

Off*

Change the amount of
background colour that is
removed.

You can save your scan
settings as the default settings.

See

(Continued)

Low
Medium
High

Set New Default

Yes
No

Factory Reset

Yes
No

You can restore all settings to
the original factory default
settings.

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

Options

(for to E-mail Server)

NOTE
It is available after IFAX is downloaded.

Level1

Level2

Options1

Descriptions

Page

Options

ADF High Speed Mode

You can scan A4 or Letter
documents faster by placing
them long side edge first in the
ADF.

You can choose the scan type
for your document.

See

Off*

Scan Type

Colour*
Black and White

Resolution

100 dpi
200 dpi*

You can choose the scan
resolution for your document.

300 dpi
600 dpi
Auto
File Type

(If you choose the
Colour option in the
Scan Type setting)
PDF*
JPEG
(If you choose the
Mono option in the
Scan Type setting)
PDF*
TIFF

See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.

176

You can choose the file format
for your document.

Settings and feature tables

Level1

Level2

Options1

Descriptions

Page

Options

Scan Size

A4*

You can choose the scan size
for your document.

See

(Continued)

A3
10x15cm
Business Card
(90x60mm)
Letter
Legal
Ledger
Scan Long Paper

On
Off*

Set New Default

Yes
No

Factory Reset

Yes
No

You can scan a long document
using the ADF.
You can save your scan
settings as the default settings.
You can restore all settings to
the original factory default
settings.

See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.

Options

(for to FTP or to Network)
Level1

Level2

Options1

Descriptions

Page

Options

ADF High Speed Mode

You can scan A4 or Letter
documents faster by placing
them long side edge first in the
ADF.

You can choose the scan type
for your document.

See

Off*

Scan Type

Colour*
Black and White

Resolution

100 dpi
200 dpi*

You can choose the scan
resolution for your document.

300 dpi
600 dpi
Auto
See Software and Network User’s Guide.

The default settings are shown in Bold with an asterisk.

177

Level1

Level2

Options1

Descriptions

Page

Options

File Type

(If you choose the
Colour option in the
Scan Type setting)

You can choose the file format
for your document.

See

(Continued)

PDF*
JPEG
(If you choose the
Mono option in the
Scan Type setting)
PDF*
TIFF
Scan Size

A4*
A5

You can choose the scan size
for your document.

A3
10x15cm
Business Card
(90x60mm)
Letter
Legal
Ledger
Scan Long Paper

On
Off*

File Name

BRNXXXXXXXXXXXX*
Estimate

You can scan a long document
using the ADF.
Choose preset file names. If
you choose Manual, you can
name the file as you like.

Report
Order sheet
Contract sheet
Check
Receipt

Remove Background
Colour

Off*
Low

Change the amount of
background colour that is
removed.

Medium
High
User Name

—

See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.

178

Enter the user name.

Settings and feature tables

Photo

Level1

Level2

Level3

Options

Descriptions

Page

Index Print

Print Index
Sheet

Print Settings

For more
information, see
the Print Settings
on page 183.

You can print a thumbnail
page.

See

Print Photos

Print Settings

For more
information, see
the Print Settings
on page 181.

You can print an
individual image.

Print Settings

For more
information, see
the Print Settings
on page 181.

You can adjust your
photos with the options.

Print All

—

You can print all photos in
your memory card or
USB Flash drive.

Enhance

Auto Correct

Print Settings
(For more
information, see
the Print Settings
on page 181.)

You can adjust and crop
your photos with these
settings.

For more
information, see
the Print Settings
on page 181.

You can crop your photo
and print a part of the
image.

View Photos*

Enhance Photos

Enhance Skin
Enhance Scenery
Remove Red-Eye

See

Night Scene
Fill Light
Whiteboard
Monochrome
Sepia
Auto Correct &
Remove Red-Eye
Crop

Print Settings

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

179

Level1

Level2

Level3

Options

Descriptions

Page

ID Photo Print

Select a Photo

Select ID
Photo Size

Print Settings
(For more
information, see
the Print Settings
on page 184.)

You can print ID photos
for your resume, passport
and so on.

See

—

Sets the time each photo
in the Slide Show is
shown before the
machine switches to the
next photo.

—

The machine starts a
Slide Show of your
photos.

(Options)
25x36mm
35x45mm
36x51mm
45x45mm
45x55mm
35x48mm
50x70mm
(2x2.75in)
2x2inch
Slide Show

Show Each
Photo for

3Secs*
10Secs
30Secs
1Min
5Mins

Start

—

You can choose a photo
during the Slide Show
and change the print
settings. (For more
information, see the
Print Settings
on page 181.)
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

180

Settings and feature tables

Print Settings

(for View Photos, Print Photos, Enhance Photos or Slide Show)
Option1

Option2

Option3

Option4

Descriptions

Page

Print Quality

Normal

—

Choose the print quality.

See

(Not available for
DPOF printing.)

Photo*

Paper Type

Plain Paper

—

Choose the paper type.

—

Choose the paper size.

—

Choose the print size if
you are using A4 or Letter
size paper.

—

The machine decides the
appropriate effect for your
photo.

—

Adjusts the brightness.

Inkjet Paper
Brother BP71
Other Glossy*
Paper Size

10x15cm*
13x18cm
A4
A3
Letter
Ledger

(When A4 or
Letter is chosen)
Print Size

8x10cm
9x13cm
10x15cm
13x18cm
15x20cm
Max. Size*

Auto Correct

(Does not appear
when DPOF Print
is chosen.)
(View Photos
and
Slide Show
only)

Off*

Brightness
(Does not appear
when Enhance is
chosen.)

-2
-1
0
+1

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

181

Option1

Option2

Contrast
(Does not appear
when Enhance is
chosen.)

Option3

Option4

Descriptions

Page

—

Adjusts the contrast.

See

-2
-1
0
+1
+2

Colour Enhance

(Does not appear
when Enhance is
chosen.)

(Options)

-2

-1

Off*

White Balance

Adjusts the hue of the
white areas.

+1
+2

Sharpness
-2

Enhances the detail of the
image.

-1
0
+1
+2

Colour Density
-2

Adjusts the total amount
of colour in the image.

-1
0
+1
+2

Cropping

On*

—

Crops the image around
the margin to fit the paper
size or print size. Turn this
feature off if you want to
print whole images or
prevent unwanted
cropping.

—

Expands the printable
area to fit the edges of the
paper.

—

Prints the date on your
photo.

—

Saves your print settings
as the default settings.

Off

Borderless

On*
Off

Date Print

(Not available for
DPOF printing.)

Off*

Set New Default

Yes
No

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

182

Settings and feature tables

Option1

Option2

Option3

Option4

Descriptions

Page

Factory Reset

Yes

—

Restores all the settings
back to the factory
default.

See

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

Print Settings

(for Print Index Sheet)
Level1

Level2

Level3

Options

Descriptions

Page

Paper Type

Plain Paper*

—

Choose the paper type.

See

—

Choose the paper size.

Inkjet Paper
Brother BP71
Other Glossy
Paper Size

Letter
A4*

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

183

Print Settings

(for ID Photo Print)
Level1

Level2

Level3

Options

Descriptions

Page

Print Quality

Normal

—

Choose the print quality.

See

—

Choose the paper type.

—

Choose the paper size.

—

You can adjust your
photos with these
settings.

Photo*
Paper Type

Plain Paper
Inkjet Paper
Brother BP71
Other Glossy*

Paper Size

10x15cm*
13x18cm
A4
Letter

Photo Enhance

Off*
Auto Correct
Remove Red-Eye
Auto Correct &
Remove Red-Eye

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

Web

Level1

Level2

Level3

Options

Descriptions

Page

Web

Apps

—

See

—

Lets you connect the
Brother machine to an
Internet service.

Box

—

Google Drive™

—

Evernote®

—

Dropbox

—

Facebook

—

Picasa Web
Albums™

—

Flickr®

—

SkyDrive

Web services may have
been added and/or service
names may have been
changed by the provider
since this document was
published.

Please go to the Brother Solutions Center to download Web Connect Guide at http://solutions.brother.com/.
The default settings are shown in Bold with an asterisk.

184

Settings and feature tables

A3 Copy Shortcuts

Level1

Level2

Option1

Option2

Descriptions

Page

A3 2in1

Options

Quality

Normal*

Choose the Copy
resolution for the next
copy.

See

A3*
A4 i A3

Best
Paper Type

Plain Paper

Displays the available
paper type.

Paper Size

A3*

Sets the size of paper in
the paper tray.

A3iA4
A4 + Note(L)
A4 + Note(P)

Ledger

A4 + Grid

(When A3 i A4 is
chosen)

A4 + Blank

A4*

A4 Centre

Letter
Tray Select

Auto Tray Select

(MFC-J3720/
MFC-J6720DW)

Automatically chooses
the tray that contains the
most suitable paper.
Adjusts the density of
copies.

Density
-2
-1
0
+1
+2

Auto Deskew

Auto*
Off

If your scanned copy is
skewed, your machine
can correct the data
automatically.

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

185

(Shortcuts)

Level1

Level2

Level3

Options

Descriptions

Page

Add Shortcut

Copy

ADF HighSpeed
Mode

For more
information, see
Options in Copy
on page 167.

You can change the
settings in the Copy
Options.

Quality
Paper Type
Paper Size
Tray Select
(MFC-J3720/
MFC-J6720DW)
Enlarge/Reduce
Density
Stack/Sort
Page Layout
Auto Deskew
2-sided Copy
Advanced
Settings
The default settings are shown in Bold with an asterisk.

186

Settings and feature tables

Level1

Level2

Level3

Options

Descriptions

Page

Add Shortcut

Fax

Fax Resolution

Standard*

(Continued)

(Options)

Sets the resolution for
outgoing faxes.

Fine
S.Fine
Photo
Contrast

Auto*
Light

Changes the brightness
of faxes you send.

Dark
Glass Scan Size

A4*
A3

Adjusts the scan area of
the scanner glass to the
size of the document.

Letter
Legal
Ledger
Broadcasting

Add Number
(Options)

You can send the same
fax message to more than
one fax number.

Add Number
Add from
Address book
Search in
Address book
Preview

On
Off*

Colour Setting

Mono*
Colour

Real Time TX

On
Off*

Overseas Mode

On
Off*

Call History

You can preview a fax
message before you send
it.
Sets whether faxes are
sent in monochrome or
colour.
You can send a fax
without using the
memory.
If you are having difficulty
sending faxes overseas,
set this to On.

Outgoing Call

You can choose a number
from the Outgoing Call
history.

Caller ID
history

You can choose a number
from the Caller ID history.

(Only available
for some
countries.)
Address Book

—

C
You can choose a number
from the Address Book.

The default settings are shown in Bold with an asterisk.

187

Level1

Level2

Level3

Options

Descriptions

Page

Add Shortcut

Scan

to File

PC Select

You can scan a
monochrome or a colour
document into your
computer.

to OCR

PC Select

You can have your text
document converted to an
editable text file.

to Image

PC Select

You can scan a colour
picture into your graphics
application.

to Media

ADF High Speed
Mode

You can scan documents
into a memory card or
USB Flash drive.

(Continued)

(Options)

Scan Type
Resolution
File Type
Scan Size
Scan Long Paper
File Name
Auto Crop
Remove Background
Colour
to E-mail

PC Select

You can scan a
monochrome or a colour
document into your E-mail
application.

to E-mail
Server

ADF High Speed
Mode

(Options)

Scan Type

You can scan a
monochrome or a colour
document into your E-mail
Server.

Resolution
File Type
Scan Size
Scan Long Paper
to Network

Profile Name

You can send scanned
data to a CIFS server on
your local network or on
the Internet.

to FTP

Profile Name

You can send scanned
data via FTP.

The default settings are shown in Bold with an asterisk.

188

Settings and feature tables

Level1

Level2

Add Shortcut

Web

(Continued)

This list appears
when each
Shortcut name is
pressed for 2
seconds.
Edit/Delete

Level3
SkyDrive

Options

Descriptions

Page

—

Lets you connect the
Brother machine to an
Internet service.

Box

—

Google Drive™

—

Evernote®

—

Dropbox

—

Facebook

—

Picasa Web
Albums™

—

Flickr®

—

Edit Shortcut
Name

—

You can change the
shortcut name.

Delete

—

Deletes the shortcut.

Shortcut Name

Edit Shortcut
Name

—

You can change the
shortcut name.

Delete

—

Deletes the shortcut.

Web services may have
been added and/or
service names may have
been changed by the
provider since this
document was published.

The default settings are shown in Bold with an asterisk.

(Ink)
Level1
(Ink)

Level2

Level3

Options

Descriptions

Page

Test Print

—

Print Quality

Lets you check the print
quality or alignment.

104

Lets you clean the print
head.

104

Lets you check the
available ink volume.

See

Alignment
Cleaning

—

Black
Colour

106

All
Ink Volume

—

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

189

(Wi-Fi Setup)

NOTE
After the Wi-Fi® is set up, you cannot change the settings from your Home screen.
Change any settings for the Wi-Fi connection in the Settings screen.

Level1

Level2

Level3

Options

Descriptions

Page

Setup Wizard

—

You can manually
configure your print server
for a wireless network.

See

Setup with PC

—

You can configure the
Wi-Fi settings using a PC.

WPS/AOSS

—

You can easily configure
your wireless network
settings using the
one-button push method.

WPS w/ PIN Code

—

You can easily configure
your wireless network
settings using WPS with a
PIN.

See

(Wi-Fi Setup)

See Quick Setup Guide.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.

When using memory cards or USB Flash drive in the correct slot
Level1

Level2

Level3

Photo

(See Photo on page 179.)

Scan to Media

(See to Media on page 171.)

Web

(See Web on page 184.)

DPOF

—

See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

190

Options

Descriptions

Page

—

Displays the DPOF
setting screen.

See

Settings and feature tables

Entering Text

When you need to enter text into the machine the keyboard will appear on the Touchscreen.
Press

to cycle between letters, numbers and special characters.

NOTE
• To change between lowercase or uppercase, press

• You can change the keyboard setting of the Touchscreen.
(For more information, see Changing the keyboard setting on page 12.)

Inserting spaces

To enter a space, press Space. Or, you can press c to move the cursor.

NOTE
The characters that are available may differ depending on your country.

Making corrections

If you entered an incorrect character and want to change it, press d to move the cursor to highlight
the incorrect character, and then press
. Enter the correct character. You can also use the
cursor to go back and insert letters.
Press

for each character you want to erase, or press and hold

to erase all the characters.

191

Specifications

General

NOTE
This chapter provides a summary of the machines’ specifications. For additional specifications
visit http://www.brother.com/.

Printer Type

Inkjet

Print Head

Mono:

Piezo with 420 nozzles  1

Colour:

Piezo with 420 nozzles  3

Memory Capacity

128 MB

LCD (Liquid Crystal
Display)

2.7 in. (67.5 mm) TFT Colour Touchscreen LCD 1 and
Touchpanel

Power Source

(Taiwan)
AC 100 to 120 V 50/60 Hz
(For Australia and other countries)
AC 220 to 240 V 50/60 Hz

Power Consumption 2

(Taiwan)
Copying Mode:

Approx. 28 W 3

Ready Mode:

Approx. 4.5 W 4

Sleep Mode:

Approx. 1.5 W 4

Off:

Approx. 0.04 W 4 5

(For Australia and other countries)
Copying Mode:

Approx. 28 W 3

Ready Mode:

Approx. 5.5 W 4

Sleep Mode:

Approx. 1.5 W 4

Off:

Approx. 0.04 W 4 5

Measured diagonally.

Measured when the machine is connected to the USB interface. Power consumption varies slightly depending on the
usage environment or part wear.

When using ADF, single-sided printing, resolution: standard / document: ISO/IEC 24712 printed pattern.

Measured according to IEC 62301 Edition 2.0.

Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and
then turn itself off.

192

Specifications

Dimensions

(MFC-J3520/MFC-J6520DW)

(MFC-J3720/MFC-J6720DW)

D
351 mm

414 mm

247 mm

310 mm

553 mm

578 mm

433 mm
615 mm

Weight

433 mm
615 mm

(Taiwan)
(MFC-J3520/MFC-J6520DW) 14.3 kg
(MFC-J3720/MFC-J6720DW) 16.5 kg
(For Australia and other countries)
(MFC-J3520/MFC-J6520DW) 14.5 kg
(MFC-J3720/MFC-J6720DW) 16.7 kg

Noise Level
Temperature
Humidity

Sound Pressure
Operating:

50 dB(A) (Maximum) 1

Operating:

10 to 35 C

Best Print Quality:

20 to 33 C

Operating:

20 to 80% (without condensation)

Best Print Quality:

20 to 80% (without condensation)

ADF (automatic
document feeder)

Up to 35 pages

Document Size

ADF Width: 148 mm to 297 mm

Paper: 80 gsm A4 or Letter size
ADF Length: 148 mm to 431.8 mm
Scanner Glass Width: Max. 297 mm
Scanner Glass Length: Max. 431.8 mm

Noise depends on printing conditions.

193

Print media
Paper Input

Paper Tray #1

 Paper type:
Plain paper, inkjet paper (coated paper),
glossy paper 1 and transparency 1 2
 Paper size 3:
(Landscape)
A4, Letter, Executive, JIS B5 4
(Portrait)
A3, Ledger, JIS B4 4, Legal, Folio, A5, A6, Envelopes (C5, Com-10,
DL, Monarch), Photo (10  15 cm), Photo L (89  127 mm),
Photo 2L (13  18 cm) and Index card (127  203 mm)
Width: 89 mm - 297 mm
Length: 127 mm - 431.8 mm
For more details, see Paper weight and thickness on page 43.
 Maximum paper tray capacity:
Approx. 250 sheets of 80 gsm plain paper

Paper Tray #2 (MFC-J3720/MFC-J6720DW)

 Paper type:
Plain Paper
 Paper size:
(Landscape)
A4, Letter
(Portrait)
A3, JIS B4 4, Ledger, Legal
Width: 210 mm - 297 mm
Length: 279.4 mm - 431.8 mm
For more details, see Paper weight and thickness on page 43.
 Maximum paper tray capacity:
Approx. 250 sheets of 80 gsm plain paper
1

For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.

Use only transparency paper recommended for inkjet printing.

See Paper type and size for each operation on page 41.

Only available for some countries.

194

Specifications

Paper Input
(Continued)

Manual Feed Slot

 Paper type:
Plain paper, inkjet paper (coated paper),
glossy paper 1, transparency 1 2 and Envelopes
 Paper size 3:
(Landscape)
A4, Letter, Executive, JIS B5 4
(Portrait)
A3, JIS B4 4, Ledger, Legal, Folio, A5, A6, Envelopes (C5, Com-10,
DL, Monarch), Photo (10  15 cm), Photo L (89  127 mm),
Photo 2L (13  18 cm) and Index card (127  203 mm)
Width: 89 mm - 297 mm
Length: 127 mm - 431.8 mm
For more details, see Paper weight and thickness on page 43.
 Maximum paper tray capacity:
1 sheet of special print media

Paper Output

Up to 50 sheets of 80 gsm plain paper (face up print delivery to the output
paper tray) 1

For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.

Use only transparency paper recommended for inkjet printing.

See Paper type and size for each operation on page 41.

Only available for some countries.

195

Fax

Compatibility

ITU-T Super Group 3

Modem Speed

Automatic Fallback
33,600 bps

Scanning Width

288 mm (A3)
Scanner Glass: 204 mm (A4)

Printing Width

291 mm (A3)

Greyscale

Monochrome: 8 bit (256 levels)
Colour: 24 bit (8 bit per colour/ 256 levels)

Resolution

Standard
203  98 dpi (Mono)
203  196 dpi (Colour)
Fine
203  196 dpi (Mono/Colour)
Superfine
203  392 dpi (Mono)
Photo
203  196 dpi (Mono)

Address Book

100 names  2 numbers or E-mail addresses 1

Groups

Up to 6

Broadcasting

250 (200 Address Book/50 Manual Dial)

Automatic Redial

3 times at 5 minute intervals

Memory Transmission

Up to 200 2 pages

Out of Paper Reception

Up to 200 2 pages

E-mail addresses are available after IFAX is downloaded.

“Pages” refers to the “ITU-T Test Chart #1” (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.

196

Specifications

Copy

D
Colour/Monochrome

Yes/Yes

Copy Width

291 mm 1

Multiple Copies

Stacks/Sorts up to 99 pages

Enlarge/Reduce

25% to 400% (in increments of 1%)

Resolution

Prints up to 1200  2400 dpi

2-sided

Yes
 Paper type:
Plain paper
 Paper size:
A4, Letter, Ledger, A3, Legal, A5

When copying on A3 size paper.

197

PhotoCapture Center™

Compatible Media 1

Memory Stick Duo™ (16 MB - 128 MB)
Memory Stick PRO Duo™ (256 MB - 32 GB)
Memory Stick Micro™ (M2™) with Adapter (256 MB - 32 GB)
MultiMedia Card (32 MB - 2 GB)
MultiMedia Card plus (128 MB - 4 GB)
MultiMedia Card mobile with Adapter (64 MB - 1 GB)
SD Memory Card (16 MB - 2 GB)
miniSD with Adapter (16 MB - 2 GB)
microSD with Adapter (16 MB - 2 GB)
SDHC Memory Card (4 GB - 32 GB)
miniSDHC with Adapter (4 GB - 32 GB)
microSDHC with Adapter (4 GB - 32 GB)
SDXC Memory Card (48 GB - 128 GB)
USB Flash drive 2

Resolution

Up to 1200  4800 dpi

File Extension
(Media Format)

DPOF (ver. 1.0, ver. 1.1), Exif DCF (up to ver. 2.1)

(Image Format)

Photo Print: JPEG 3, AVI 4, MOV 4
Scan to Media: JPEG, PDF (Colour)
TIFF, PDF (Monochrome)

Number of Files

Up to 999 files
(Folders inside memory cards or USB Flash drives are also
counted as files.)

Folder

Files can be stored up to 4 folder levels deep on the memory
card or USB Flash drive.

Borderless

A4, Letter, Ledger, A3, Photo (10  15 cm), Photo 2L
(13  18 cm) 5

Memory cards, adapters and USB Flash drives are not included.

USB 2.0 Standard
USB Mass Storage standard up to 64 GB
Support format: FAT12/FAT16/FAT32/exFAT

Progressive JPEG format is not supported.

Motion JPEG only

See Paper type and size for each operation on page 41.

198

Specifications

PictBridge

D
Compatibility

Supports the Camera & Imaging Products Association
PictBridge standard CIPA DC-001.
Visit http://www.cipa.jp/pictbridge/ for more information.

Interface

USB direct interface

199

Scanner

Colour/Monochrome

Yes/Yes

TWAIN Compliant

Yes
(Windows® XP 1/Windows Vista®/Windows® 7/Windows® 8)
(Mac OS X v10.6.8, 10.7.x, 10.8.x)

WIA Compliant

Yes
(Windows® XP 1/Windows Vista®/Windows® 7/Windows® 8)

ICA Compliant

Yes (Mac OS X v10.6.8, 10.7.x, 10.8.x)

Colour Depth

48 bit colour Processing (Input)
24 bit colour Processing (Output) / 256 levels per colour

Greyscale

16 bit colour Processing (Input)
8 bit colour Processing (Output) / 256 levels per colour

Resolution

Up to 19200  19200 dpi (interpolated) 2
Up to 2400  2400 dpi (optical) (Scanner Glass)
Up to 2400  1200 dpi (optical) (ADF)

Scanning Width and Length

Width: Up to 293 mm
Length: Up to 427.8 mm

Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows®
XP Professional x64 Edition.

Maximum 1200  1200 dpi scanning when using the WIA Driver for Windows® XP, Windows Vista®, Windows® 7 and
Windows® 8 (resolution up to 19200  19200 dpi can be selected by using the Brother scanner utility).

200

Specifications

Printer

Resolution

Up to 1200  6000 dpi

Printing Width 3

291 mm [297 mm (borderless) 1]

Borderless 2

A4, Letter, Ledger, A3, A6, Photo (10  15 cm),
Photo L (89  127 mm), Photo 2L (13  18 cm),
Index Card (127  203 mm)

2-sided

 Paper type:
Plain paper
 Paper size:
A4, Letter, A3, Ledger, Legal, Folio, A5, Executive,
JIS B4 5, JIS B5 5

Print Speed 4
1

When the Borderless feature is set to On.

See Paper type and size for each operation on page 41.

When printing on A3 size paper.

For detailed specifications visit http://www.brother.com/.

Only available for some countries.

201

Interfaces

USB 1 2

A USB 2.0 interface cable that is no longer than 2 m.

LAN cable 3

Ethernet UTP cable category 5 or greater.

Wireless LAN

IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode)
IEEE 802.11g/n (Wi-Fi Direct™)

Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB
1.1 interface.

Third party USB ports are not supported.

See Network on page 202.
See Software and Network User’s Guide.

Network

NOTE
For more information about the Network specifications, see Software and Network User’s
Guide.
You can connect your machine to a network for Network Printing, Network Scanning, PC Fax
Send, PC Fax Receive (Windows® only), Remote Setup, and to access photos from
PhotoCapture Center™ 1. Also included is the Brother BRAdmin Light 2 Network Management
software.
Wireless Network
Security

SSID (32 characters), WEP 64/128 bit, WPA-PSK (TKIP/AES),
WPA2-PSK (AES)

Wireless Setup
Support Utility

AOSS™

Yes

WPS

Yes

See Computer requirements on page 203.

(Windows®) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility
version that is available as a download from http://solutions.brother.com/.
(Macintosh) The latest Brother BRAdmin Light is available as a download from http://solutions.brother.com/.

202

Specifications

Computer requirements

SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS
Hard Disk Space
to install

PC Interface
Computer Platform &
Operating System Version

Windows®
Operating
System

For
Drivers

For
Applications
(including
Drivers)

150 MB

1 GB

Removable Disk
Windows Vista® 1 4 (USB or Memory card) 5

500 MB

1.3 GB

Windows® 7 1 4

650 MB

Windows® XP
Home 1 4
Windows® XP
Professional 1 4

Windows® 8 1 4
Windows Server®
2003

USB 2

10/100
Wireless
Base-TX
802.11b/g/n
(Ethernet)

Printing

Processor

32bit (x86)
or 64bit
(x64)
processor

PC Fax 3
Scanning

Network Media Access (LAN) 5
N/A

Printing

50 MB

N/A

80 MB

550 MB

Windows Server®
2003 R2
Windows Server®
2008
64bit (x64)
processor

Windows Server®
2008 R2
Windows Server®
2012
Macintosh
Operating
System

Mac OS X v10.6.8 Printing
OS X v10.7.x

PC Fax (Send) 3

OS X v10.8.x

Scanning

Intel®
Processor

Removable Disk
(USB or Memory card) 5
Network Media Access (LAN) 5
Conditions:
1

For WIA, 1200  1200 resolution. Brother Scanner Utility
enables to enhance up to 19200  19200 dpi.

For the latest driver updates, visit us at
http://solutions.brother.com/.

Third party USB ports are not supported.

PC Fax supports black and white only.

All trademarks, brand and product names are the
property of their respective companies.

PaperPort™ 12SE supports Windows® XP Home (SP3 or
greater), XP Professional (SP3 or greater), XP
Professional x64 Edition (SP2 or greater), Windows
Vista® (SP2 or greater), Windows® 7 and Windows® 8.

Removable disk and Network Media Access are functions
of PhotoCapture Center™.

203

Consumable items

Ink

The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.

Service Life of Ink
Cartridge

The first time you install a set of ink cartridges the machine will use
an amount of ink to fill the ink delivery tubes for high quality
printouts. This process will only happen once. After this process is
complete the cartridges provided with your machine will have a
lower yield than regular capacity cartridges (65 %). With all
following ink cartridges you can print the specified number of pages.

Replacement Consumables
(For Australia and other
Oceania countries)

(For other countries)

(For India and
Indonesia)

Super High Yield Black

LC139XLBK

LC569XLBK

LC589XLBK

Super High Yield Yellow

LC135XLY

LC565XLY

LC585XLY

Super High Yield Cyan

LC135XLC

LC565XLC

LC585XLC

Super High Yield Magenta

LC135XLM

LC565XLM

LC585XLM

Black - Approximately 2,400 pages 1
Black, Yellow, Cyan and Magenta - Approximately 1,200 pages 1
(For Australia and other
Oceania countries)

(For other countries)

(For India and
Indonesia)

High Yield Black

LC133BK

LC563BK

LC583BK

High Yield Yellow

LC133Y

LC563Y

LC583Y

High Yield Cyan

LC133C

LC563C

LC583C

High Yield Magenta

LC133M

LC563M

LC583M

Yellow, Cyan and Magenta - Approximately 600 pages 1
1

Approx. cartridge yield is declared in accordance with ISO/IEC 24711.

For more information about the replacement consumables, visit us at
http://www.brother.com/pageyield/.
What is Innobella™?
Innobella™ is a range of genuine consumables offered by Brother.
The name "Innobella™" derives from the words "Innovation" and
"Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long
lasting" print results.
When you print photo images, Brother recommends Innobella™
glossy photo paper (BP71 series) for high quality. Brilliant prints are
made easier with Innobella™ Ink and paper.
204

Index

A
Address Book
changing ...............................................81
deleting .................................................81
Group dial
changing ............................................81
setting up ..............................................80
using .....................................................77
ADF (automatic document feeder) ...........44
Answering machine (TAD) .......................73
connecting ............................................73
Apple Macintosh
See Software and Network User’s Guide.
Automatic
fax receive ............................................52
Fax Detect .........................................56

B
Brother
CreativeCenter ........................................5

C
Caller ID ...................................... 65, 68, 70
Caller ID history ....................................79
Add to Address Book .........................79
Delete ................................................79
Send a fax ..........................................79
Cleaning
print head ............................................104
scanner ...............................................103
Connecting
external TAD (answering machine) .......73
external telephone ................................75
Consumable items .................................204
Control panel overview ..............................6
ControlCenter
See Software and Network User’s Guide.
Copy
paper size .............................................83
paper type .............................................83
Shortcuts ...............................................12
tray use .................................................38
using scanner glass ..............................45
Cordless telephone ..................................75

Custom telephone features on a single
line ......................................................... 137

D
Dialling
a pause ................................................ 80
Address Book ....................................... 77
Caller ID history .................................... 79
manual ................................................. 77
Outgoing Call ....................................... 78
Distinctive Ring
turning off ....................................... 65, 70
turning on ....................................... 65, 69
Document
loading ............................................ 44, 45

E
Envelopes .......................25, 27, 33, 41, 43
Error messages on Touchscreen .......... 110
B&W 1-sided Print Only ..................... 110
Cannot Detect .................................... 111
Cannot Print ....................................... 111
Comm. Error ....................................... 111
Cover is Open .................................... 111
Data Remaining in Memory ................ 111
Document Jam/too Long .................... 112
Ink Absorber Full ................................ 113
Ink Absorber NearFull ........................ 113
Ink Low ............................................... 113
No Ink Cartridge ................................. 114
No Paper Fed ..................................... 115
Out of Fax Memory ............................ 115
Out of Memory ................................... 116
Paper Jam .......................................... 116
Unable to Clean ................................. 118
Unable to Initialize .............................. 118
Unable to Print ................................... 118
Unable to Scan ................................... 118
Wrong Paper ...................................... 119
Wrong Tray Setting ............................ 119
Extension telephone, using ..................... 76
External telephone, connecting ............... 75

205

FAX (PC-FAX)
Windows®
sending ..............................................60
Fax codes
changing ...............................................76
Remote Activation Code .......... 56, 75, 76
Remote Deactivation Code ............ 75, 76
using .....................................................76
Fax Detect ................................................56
Fax, from PC
See Software and Network User’s Guide.
Fax, stand-alone
receiving ................................................52
difficulties ................................ 134, 135
F/T Ring Time, setting ........................55
Fax Detect ..........................................56
Fax Preview .......................................57
from extension telephone ............ 75, 76
into PC ...............................................61
Ring Delay, setting .............................55
telephone line interference / VoIP ....141
tray use ..............................................39
sending .................................................47
change scanner glass size .................49
colour fax ...........................................49
difficulties .........................................136
Fax Preview .......................................50
Shortcuts ..................................... 12, 13
telephone line interference / VoIP ....141
Transmission Verification Report .......51
Fax/Tel mode
answering at extension
telephones ..................................... 75, 76
Remote Activation Code ................ 75, 76
Remote Deactivation Code ............ 75, 76
Ring Delay ............................................55

Ink cartridges
ink dot counter .................................... 100
replacing ............................................. 100
Innobella™ ............................................ 204

G
Greyscale ...................................... 196, 200

H
Help
Features tables ...................................163
Settings tables ....................................145
Touchscreen messages ......................144

206

J
Jacks
EXT
External telephone ............................ 75
Jams
document ............................................ 121
paper .................................................. 123

L
LCD (Liquid Crystal Display) ............. 6, 144
Brightness ............................................ 19

M
Macintosh
See Software and Network User’s Guide.
Maintenance, routine
replacing ink cartridges ...................... 100
Manual
dialling .................................................. 77
receive .................................................. 52
Manual feed slot ...................................... 33
Multi-line connections (PABX) ................. 74

N
Network
Printing
See Software and Network User’s Guide.
Scanning
See Software and Network User’s Guide.
Nuance™ PaperPort™ 12SE
See Software and Network User’s Guide.
Also see Help in the PaperPort™ 12SE
application.

Outgoing Call
Add to Address Book ............................78
Delete ...................................................78
Send a fax .............................................78

Receive Mode
External TAD ........................................ 52
Fax Only ............................................... 52
Fax/Tel ................................................. 52
Manual ................................................. 52
Redial/Pause ........................................... 78
Remote Setup
See Software and Network User’s Guide.
Resolution
copy .................................................... 197
fax ...................................................... 196
print .................................................... 201
scan .................................................... 200
Ring Delay, setting .................................. 55

P
Paper ...................................... 39, 194, 195
capacity .................................................42
loading ..................................... 20, 25, 28
loading envelopes .................................25
loading Photo and Photo L paper .........25
printable area ........................................36
size .......................................................37
size of document ...................................44
type ................................................ 37, 41
Photo and Photo L paper ............ 25, 41, 42
PhotoCapture Center™
from PC
See Software and Network User’s Guide.
MultiMedia Card ....................................85
Preview photos .....................................88
Scan to Media
change file name ...............................89
SD Memory Card ..................................85
SDHC Memory Card .............................85
SDXC Memory Card .............................85
specifications ......................................198
Presto! PageManager
See Software and Network User’s Guide.
Also see Help in the Presto! PageManager
application.
Print
difficulties ............................................129
paper jams ..........................................123
printable area ........................................36
resolution ............................................201
specifications ......................................201
Printing
See Software and Network User’s Guide.

S
Scan Shortcuts .................................. 12, 14
Scanning
See Software and Network User’s Guide.
Serial Number
how to find ...............See inside front cover
Shortcuts ................................................. 12
adding ............................... 12, 13, 14, 15
changing ............................................... 16
Shortcut name ................................... 17
Copy ..................................................... 12
deleting ................................................. 17
Fax ....................................................... 13
recalling ................................................ 17
Scan ..................................................... 14
Web ...................................................... 15
Sockets
EXT
External telephone ............................ 75
Step-by-step Settings Tables ................ 144

207

TAD (telephone answering device),
external ............................................. 52, 73
connecting .............................................73
Receive Mode .......................................52
recording OGM .....................................74
Telephone line
connections ...........................................73
difficulties ............................................134
interference / VoIP ..............................141
multi-line (PABX) ...................................74
Text, entering .........................................191
Transferring your faxes or
Fax Journal report ..................................120
Transparencies ....39, 40, 42, 43, 194, 195
Tray Select ...............................................84
Troubleshooting
document jam .....................................121
error messages on Touchscreen ........110
if you are having difficulty
copying .............................................138
document jam ..................................121
entering data ....................................140
incoming calls ..................................137
Network ............................................139
paper handling .................................133
PhotoCapture Center™ ...................139
print quality .......................................131
printing .............................................129
printing received faxes .....................134
receiving faxes .................................135
scanning ...........................................138
software ...........................................139
telephone line or connections ..........134
maintenance messages on
Touchscreen .......................................110
paper jam ............................................123

Web Shortcuts ................................... 12, 15
Windows®
See Software and Network User’s Guide.
Wireless Network
See Quick Setup Guide and Software and
Network User’s Guide.

U
Unscannable area ....................................46

V
Volume, setting
beeper ...................................................18
ring ........................................................18
speaker .................................................19

208

For Australia Only:
Support – For technical support of your Brother Product other than what you can resolve through
the User's Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer
to FAQs/Troubleshooting, locating Drivers & Software.
Alternatively, please contact the Product Support Centre for any customer care/technical support
enquiry.
To contact Brother International (Aust) Pty Ltd for support on a Brother product please see
the details listed below:
Product Support Centre: Australia
Brother International (Aust) Pty Ltd
Phone:

02 8875 6000

Fax:

02 9870 7223

Solutions Site:

http://solutions.brother.com/

Web Site:

www.brother.com.au

Email:

To submit an e-mail enquiry, visit www.brother.com.au go to
Service and Support area and follow the prompts.

Our Technical Support Consultants are available 5 days a week by phone during the hours of
8.30am to 5.00pm (EST/EDST) Monday to Friday.
For New Zealand Only:
To contact Brother International (NZ) Limited for support with a Brother product please use the
following methods.
Phone:
Premium End User Assistance

0900 552 152

Auto Attendant Self Help

0800 652 152

Brother Recycle Assistance

0800 632 467

Fax Assistance

0800 837 822

Email Assistance

Please visit www.brother.co.nz and submit a helpdesk enquiry from
Online Help.

Web Assistance

Please visit www.brother.co.nz under Online Help for Frequently
Asked Questions, Driver downloads, Warranty information and
Service Centres.

Our Technical Support Consultants are available 7 days a week by phone during the hours of
8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday.
Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website
www.brother.co.nz under Online Help.

Visit us on the World Wide Web
http://www.brother.com/

These machines are approved for use in the country of purchase only. Local Brother companies
or their dealers will only support machines purchased in their own countries.

www.brotherearth.com

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