Brother Mfc J3520 Users Manual

2014-12-12

: Brother Brother-Mfc-J3520-Users-Manual-119207 brother-mfc-j3520-users-manual-119207 brother pdf

Open the PDF directly: View PDF PDF.
Page Count: 220 [warning: Documents this large are best viewed by clicking the View PDF Link!]

Basic User’s Guide
MFC-J3520
MFC-J3720
MFC-J6520DW
MFC-J6720DW
Version 0
ARL/ASA/NZ/SAF
If you need to contact Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J3520, MFC-J3720, MFC-J6520DW
and MFC-J6720DW (Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2013 Brother Industries, Ltd. All rights reserved.
i
User's Guides and where do I find them?
1Visit us at http://solutions.brother.com/.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine,
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Fax, Copy, Scan and PhotoCapture
Center™ operations and how to replace
consumables. See troubleshooting tips.
Printed / In the box
Advanced User’s Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and performing
routine maintenance.
PDF file / CD-ROM
Software and Network
User’s Guide
This Guide provides instructions for Scanning,
Printing, PC-Fax and other operations that can be
performed by connecting your Brother machine to a
computer. You can also find useful information
about using the Brother ControlCenter utility, using
your machine in a network environment, and
frequently used terms.
HTML file / CD-ROM
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
PDF file / Brother
Solutions Center 1
AirPrint Guide This Guide provides information for using AirPrint to
print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center 1
Google Cloud Print
Guide
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center 1
Wi-Fi Direct™ Guide This Guide provides details on how to configure and
use your Brother machine for wireless printing
directly from a mobile device supporting the Wi-Fi
Direct™ standard.
PDF file / Brother
Solutions Center 1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
PDF file / Brother
Solutions Center 1
ii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation .................................... 1
Accessing Brother Utilities (Windows®8) .............................................................1
Accessing the Advanced User’s Guide and Software and
Network User’s Guide.........................................................................................2
Viewing User’s Guides ....................................................................................2
How to access Guides for Advanced Features......................................................4
Accessing Brother Support (Windows®)................................................................ 5
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
2.7"(67.5 mm) Touchscreen LCD ....................................................................8
Basic Operations ...........................................................................................11
Changing the keyboard setting......................................................................12
Shortcut Settings ................................................................................................. 12
Adding Copy Shortcuts ..................................................................................12
Adding Fax Shortcuts ....................................................................................13
Adding Scan Shortcuts ..................................................................................14
Adding Web Connect Shortcuts ....................................................................15
Changing Shortcuts .......................................................................................16
Editing Shortcut Names.................................................................................17
Deleting Shortcuts .........................................................................................17
Recalling Shortcuts........................................................................................17
Volume Settings...................................................................................................18
Ring Volume ..................................................................................................18
Beeper Volume..............................................................................................18
Speaker Volume ............................................................................................19
Touchscreen LCD ................................................................................................19
Setting the Backlight brightness ....................................................................19
iii
2 Loading paper 20
Loading paper and other print media...................................................................20
Loading paper in paper tray #1............................................................................20
Loading smaller paper (Photo, Photo L, Photo 2L or envelopes)..................25
Loading paper in paper tray #2 (MFC-J3720/MFC-J6720DW)............................28
Loading paper in the manual feed slot.................................................................33
Unprintable area .................................................................................................. 36
Paper settings......................................................................................................37
Paper Type (MFC-J3520/MFC-J6520DW) ....................................................37
Paper Size (MFC-J3520/MFC-J6520DW) .....................................................37
Paper Size and Type (MFC-J3720/MFC-J6720DW) .....................................37
Tray use in Copy mode (MFC-J3720/MFC-J6720DW) ................................. 38
Tray use in Fax mode (MFC-J3720/MFC-J6720DW)....................................39
Acceptable paper and other print media..............................................................39
Recommended print media ...........................................................................40
Handling and using print media .....................................................................40
Choosing the right print media.......................................................................41
3 Loading documents 44
How to load documents .......................................................................................44
Using the ADF ............................................................................................... 44
Using the scanner glass ................................................................................ 45
Unscannable area .........................................................................................46
4 Sending a fax 47
How to send a fax ................................................................................................ 47
Stop faxing..................................................................................................... 48
Setting scanner glass size for faxing .............................................................49
Colour fax transmission ................................................................................. 49
Cancelling a fax in process............................................................................ 49
How to preview an outgoing fax .................................................................... 50
Transmission Verification Report...................................................................51
5 Receiving a fax 52
Receive Modes....................................................................................................52
Choose the Receive Mode .................................................................................. 52
Using Receive Modes..........................................................................................54
Fax Only ........................................................................................................ 54
Fax/Tel........................................................................................................... 54
Manual...........................................................................................................54
External TAD .................................................................................................54
Receive Mode settings ........................................................................................55
Ring Delay ..................................................................................................... 55
F/T Ring Time (Fax/Tel mode only)...............................................................55
Fax Detect ..................................................................................................... 56
Fax Preview (Monochrome faxes only) ...............................................................57
How to preview a received fax....................................................................... 57
Turning off Fax Preview.................................................................................59
iv
6 Using PC-FAX 60
PC-FAX Sending .................................................................................................60
Sending a file as a PC-FAX...........................................................................60
PC-FAX Receiving (Windows®)...........................................................................61
7 Telephone and external devices 63
Voice operations ..................................................................................................63
Tone or Pulse (Not Available for New Zealand and South Africa).................63
Fax/Tel mode.................................................................................................63
Telephone Service for Australia...........................................................................64
Distinctive Ring.............................................................................................. 64
Caller ID.........................................................................................................65
How Does the Caller ID Work?......................................................................66
The Caller ID is Stored in Your Machine Memory ......................................... 66
Telephone Service for New Zealand ...................................................................66
FaxAbility .......................................................................................................66
Caller ID.........................................................................................................68
How Does the Caller ID Work?......................................................................68
Telephone Service for Some Countries...............................................................69
Distinctive Ring (For Singapore, Hong Kong)................................................69
Caller ID (For Singapore and Hong Kong) ....................................................70
Telephone services for South Africa....................................................................71
Setting the Telephone Line Type...................................................................71
Voice over Internet Protocol (VoIP) ..................................................................... 72
Connecting an external TAD (telephone answering device)................................73
Connection settings .......................................................................................73
Recording an outgoing message (OGM) on an external TAD.......................74
Multi-line connections (PABX) .......................................................................74
External and extension telephones......................................................................75
Connecting an external or extension telephone ............................................75
Operation from external and extension telephones.......................................75
Using a cordless external telephone .............................................................75
Using remote codes.......................................................................................76
8 Dialling and storing numbers 77
How to dial ...........................................................................................................77
Manual dialling...............................................................................................77
Dialling from the Address Book .....................................................................77
Fax Redial ..................................................................................................... 78
Additional Dialling Operations.............................................................................. 78
Outgoing Call history ..................................................................................... 78
Caller ID history (Only available for some countries) .................................... 79
Storing numbers ..................................................................................................80
Storing a pause .............................................................................................80
Storing Address Book numbers.....................................................................80
Changing or deleting Address Book names or numbers ...............................81
v
9 Making copies 82
How to copy ......................................................................................................... 82
Stop copying.................................................................................................. 82
Copy options........................................................................................................ 83
Paper Type ....................................................................................................83
Paper Size .....................................................................................................83
Tray Select (MFC-J3720/MFC-J6720DW) ....................................................84
ADF High Speed Mode copying ....................................................................84
10 Printing photos from a memory card or USB Flash drive 85
PhotoCapture Center™ operations (PHOTO mode) ...........................................85
Using a memory card or USB Flash drive .....................................................85
Getting started ..................................................................................................... 86
Print Images.........................................................................................................88
View Photos................................................................................................... 88
PhotoCapture Center™ print settings.................................................................. 89
How to scan to a memory card or USB Flash drive............................................. 89
11 How to print from a computer 91
Printing a document............................................................................................. 91
12 How to scan to a computer 92
Before scanning................................................................................................... 92
Scanning a document as a PDF file using ControlCenter4 (Windows®) ............. 93
How to change the machine’s SCAN mode settings for PDF scanning ..............96
How to scan a document as a PDF file using the Touchscreen .................... 98
ADF High Speed Mode scanning ..................................................................99
A Routine maintenance 100
Replacing the ink cartridges ..............................................................................100
Cleaning and checking the machine..................................................................103
Cleaning the scanner glass .........................................................................103
Cleaning the print head ...............................................................................104
Checking the print quality ............................................................................ 104
Checking the print alignment ....................................................................... 106
Setting the date and time................................................................................... 107
vi
B Troubleshooting 108
Identifying your problem ....................................................................................108
Error and maintenance messages.....................................................................110
Error animations .......................................................................................... 120
Transferring your faxes or Fax Journal report .............................................120
Document jam ............................................................................................121
Printer jam or paper jam ..............................................................................123
If you are having difficulty with your machine ....................................................129
Dial Tone detection......................................................................................141
Telephone line interference / VoIP ..............................................................141
Machine Information .......................................................................................... 142
Checking the serial number.........................................................................142
Checking the firmware version ....................................................................142
Reset functions............................................................................................142
How to reset the machine............................................................................143
C Settings and feature tables 144
Using the Settings tables ...................................................................................144
Settings tables ...................................................................................................145
Feature tables....................................................................................................163
Entering Text .....................................................................................................191
Inserting spaces .........................................................................................191
Making corrections ...................................................................................... 191
D Specifications 192
General ..............................................................................................................192
Print media.........................................................................................................194
Fax .....................................................................................................................196
Copy ..................................................................................................................197
PhotoCapture Center™ .....................................................................................198
PictBridge ..........................................................................................................199
Scanner .............................................................................................................200
Printer ................................................................................................................201
Interfaces ........................................................................................................... 202
Network..............................................................................................................202
Computer requirements .....................................................................................203
Consumable items .............................................................................................204
EIndex 205
vii
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
Memory Storage
Setting Daylight Saving Time
(Not available in South Africa)
Automatic Daylight Saving Time
(For South Africa only)
Sleep Mode
Touchscreen LCD
Dial Prefix
(Not available in South Africa)
2 Security features
Secure Function Lock 2.0
Restricting dialling
3Sending a fax
Additional sending options
Additional sending operations
Polling
4 Receiving a fax
Memory Receive (Monochrome only)
Remote Retrieval
Additional receiving operations
Polling
5 Dialling and storing numbers
Additional dialling operations
Additional ways to store numbers
6Printing reports
Fax reports
Reports
7 Making copies
Copy options
A3 Copy Shortcuts
8 Printing photos from a
memory card or USB Flash
drive
PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
drive
9 Printing photos from a
camera
Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex
viii
1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing Brother
Utilities (Windows®8) 1
If you are using a tablet or computer running
Windows®8, you can make your selections
either by tapping the screen or by clicking
with your mouse.
After the printer driver is installed,
(Brother Utilities) appears on both the
Start screen and the desktop.
aTap or click Brother Utilities either on
the Start screen or the desktop.
General information 1
Bold Bold typeface identifies the
dial pad numbers of the
Touchpanel and buttons on
your computer screen.
Italics Italicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in the Courier New font
identifies messages on the
Touchscreen of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.
Chapter 1
2
bSelect your machine.
cChoose the function you want to use.
Accessing the
Advanced User’s
Guide and Software
and Network User’s
Guide 1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy,
PhotoCapture Center™, Printer, Scanner,
PC-Fax, and Network features. When you are
ready to learn detailed information about
these operations, you can read the
Advanced User’s Guide and Software and
Network User’s Guide in HTML format that
are on the CD-ROM.
Viewing User’s Guides 1
(Windows®)1
(Windows
®
XP/Windows Vista
®
/Windows
®
7/
Windows Server
®
2003/Windows Server
®
2008/Windows Server
®
2008 R2)
To view the documentation, from
(Start), All Programs, select Brother,
MFC-XXXX (where XXXX is your model
name) from the programs list, and then
choose User’s Guides.
(Windows®8/Windows Server® 2012)
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions below:
aTurn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer or My Computer. (For
Windows®8 and Windows Server® 2012:
Click (File Explorer) on the
taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
bIf the model name screen appears, click
your model name.
General information
3
1
cIf the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
dClick User’s Guides.
eClick PDF/HTML documents. If the
country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.
(Macintosh) 1
aTurn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
bDouble-click the User’s Guides icon.
cSelect your model and language if
needed.
dClick User’s Guides. If the country
screen appears, choose your country.
eAfter the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User’s Guide
Scan
ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows®)
(Not available in Hong Kong and Taiwan)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the PaperPort™ 12SE
application.
Presto! PageManager User’s Guide
(Windows®)
(Hong Kong and Taiwan only)
Instructions for scanning directly from
Presto! PageManager. The complete
Presto! PageManager User’s Guide can
be viewed from the Help selection in the
Presto! PageManager application.
Presto! PageManager User’s Guide
(Macintosh)
NOTE
Presto! PageManager must be
downloaded and installed before use. For
more information, see Accessing Brother
Support (Macintosh) on page 5.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
Chapter 1
4
How to find Network setup
instructions 1
Your machine can be connected to a wireless
or wired network.
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
More information about network setup
(See Software and Network User’s
Guide.)
How to access Guides
for Advanced Features 1
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/.
Click Manuals on your model’s page to
download the documentation.
Web Connect Guide 1
This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
AirPrint Guide 1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
installing a printer driver.
Google Cloud Print Guide 1
This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.
Wi-Fi Direct™ Guide 1
This Guide provides details on how to
configure and use your Brother machine for
wireless printing directly from a mobile device
supporting the Wi-Fi Direct™ standard.
Mobile Print/Scan Guide for Brother
iPrint&Scan 1
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
network.
General information
5
1
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com/), click
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the top menu, click Back or if
you have finished, click Exit.
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To access the Brother Web Connect
page, click Brother Web Connect.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.
Chapter 1
6
Control panel overview 1
The MFC-J3520, MFC-J3720, MFC-J6520DW and MFC-J6720DW have the same
2.7"(67.5 mm) Touchscreen LCD and Touchpanel. 1
NOTE
Most of the illustrations in this User’s Guide show the MFC-J6720DW.
1 2.7"(67.5 mm) Touchscreen LCD (Liquid
Crystal Display)
This is a Touchscreen LCD. You can access
the menus and options by pressing them as
they are displayed on this screen.
You can adjust the angle of the Touchscreen
LCD and Touchpanel by lifting it. To lower this
control panel, push the release button that is
located behind the control panel, as shown in
the illustration.
1
General information
7
1
2 Touchpanel:
The LEDs on the Touchpanel only light up
when they are available for use.
Back
Press to go back to the previous menu
level.
Home
Press to return to the Home screen.
Cancel
Press to cancel an operation when lit.
Dial Pad
Press the numbers on the Touchpanel to
dial telephone or fax numbers and to enter
the number of copies.
3
The WiFi light is on when the network interface
is set to WLAN.
4 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The Touchscreen LCD will show
Shutting Down and will stay on for a few
seconds before turning off.
If you have connected an external telephone or
TAD, it is always available for use.
If you turn off the machine using , it will still
periodically clean the print head to maintain
print quality. To prolong the life of the print
head, provide better ink efficiency and
maintain print quality, you should keep your
machine connected to the power at all times.
3
24
Chapter 1
8
2.7"(67.5 mm) Touchscreen
LCD 1
The Touchscreen LCD shows the machine’s
status when the machine is idle.
1 Fax
Lets you access the Fax mode.
2 Copy
Lets you access the Copy mode.
3 Scan
Lets you access the Scan mode.
4 Wireless Status
A four-level indicator on the Ready mode
screen shows the current wireless signal
strength when using a wireless connection.
If you see at the top of the screen, you
can easily configure the wireless settings by
pressing it. For more information, see Quick
Setup Guide.
5 Web
Lets you connect the Brother machine to an
Internet service when you press c, and then
press .
For more information, see Web Connect
Guide.
6 Photo
Lets you access Photo mode when you press
c, and then press .
7 A3 Copy Shortcuts
You can quickly copy to A3 or Ledger size
paper using this preset menu. For details,
see Advanced User’s Guide: A3 Copy
Shortcuts.
8 Settings
Lets you access the main settings.
For more information, see Settings screen
on page 10.
9 Ink
Lets you see the available ink volume and also
lets you access the Ink menu.
When the ink cartridge is near the end of its life
or having a problem, an error icon is displayed
on the ink colour. For more information,
see Advanced User’s Guide: Checking the ink
volume.
1 2 3 4
5 6 7
910 8
0Max
General information
9
1
10 Shortcuts
Lets you set up Shortcuts.
You can save certain settings as a Shortcut so
you can quickly send a fax, make a copy, scan
or use Web Connect services.
NOTE
• Three Shortcut screens are available. You can
set up to 4 Shortcuts on each Shortcut screen.
A total of 12 Shortcuts are available.
• To display the other Shortcut screens, press
dor c.
11 Faxes in memory
You can see how many received faxes are in
the memory 1.
Press Print to print the faxes.
1When Fax Preview is set to Off.
12 New Fax(es)
When Fax Preview is set to On, you can see
how many new faxes you have received and
stored in the memory.
Press View to see your faxes on the
Touchscreen.
13 Warning icon
The warning icon appears when there is
an error or maintenance message; press
Detail to view it, and then press to return
to Ready mode.
For information about error messages, see
Error and maintenance messages
on page 110.
11
12
13
Chapter 1
10
Settings screen 1
The Touchscreen LCD shows the machine
status when you press (Settings).
You can check and access all the machine's
settings from the following screen.
(MFC-J3520/MFC-J6520DW) 1
(MFC-J3720/MFC-J6720DW) 1
1 Ink
See the remaining ink volume.
When the ink cartridge is near the end of its life
or having a problem, an error icon is displayed
on the ink colour. For more information,
see Advanced User’s Guide: Checking the ink
volume.
Press to access the Ink menu.
2 Paper Type (MFC-J3520/MFC-J6520DW)
See the selected paper type.
Press to change the Paper Type setting if
needed.
3 Paper Size (MFC-J3520/MFC-J6520DW)
See the selected paper size.
Press to change the Paper Size setting if
needed.
4 Receive Mode
See the current Receive Mode:
Fax (Fax Only)
Fax/Tel
External TAD
Manual
NOTE
(For Australia, Singapore and Hong Kong)
When the Distinctive Ring feature is turned on,
the Touchscreen shows D/R. For details,
Distinctive Ring on page 64 and 69 for your
relevant country.
(For New Zealand)
When the FaxAbility feature is turned on, the
Touchscreen shows D/R. For details,
FaxAbility on page 66.
5Wi-Fi
Press to set up a wireless network connection.
A four-level indicator on the screen shows the
current wireless signal strength if you are using
a wireless connection.
6 Fax Preview
See the Fax Preview setting.
Press to access the Fax Preview setting.
7 All Settings
Press to access the full Settings menu.
8 Tray #1 (MFC-J3720/MFC-J6720DW)
Displays the size of paper in Tray #1. Also, lets
you access the Tray #1 setting. You can
change the paper size and paper type.
9 Tray #2 (MFC-J3720/MFC-J6720DW)
Displays the size of paper in Tray #2. Also, lets
you access the Tray #2 setting. You can
change the paper size.
4
1
3
2
5
6
7
4
1
9
8
5
6
7
General information
11
1
Basic Operations 1
Press your finger on the Touchscreen LCD to
operate it. To display and access all the
screen menus and options, press d c or a b to
scroll through them.
IMPORTANT
DO NOT touch the Touchscreen
immediately after plugging in the power
cord or turning on the machine. Doing this
may cause an error.
The following steps show how to change a
setting in the machine. In this example, the
Receive Mode setting is changed from
Fax Only to Fax/Tel.
aPress (Settings).
bPress All Settings.
cPress a or b to display Fax.
dPress Fax.
ePress a or b to display
Setup Receive.
fPress Setup Receive.
gPress a or b to display Receive Mode.
hPress Receive Mode.
iPress a or b to display Fax/Tel.
jPress Fax/Tel.
NOTE
Press if you want to go back to the
previous level.
kPress .
Chapter 1
12
Changing the keyboard
setting 1
You can choose the type of keyboard for the
Touchscreen.
aPress (Settings).
bPress All Settings.
cPress a or b to display
General Setup.
dPress General Setup.
ePress a or b to display
Keyboard Settings.
fPress Keyboard Settings.
gPress QWERTY or ABC.
hPress .
Shortcut Settings 1
You can add the fax, copy, scan and Web
Connect settings you use most frequently by
setting them as your Shortcuts. Later you can
quickly and easily recall and apply these
settings. You can add up to 12 Shortcuts.
Adding Copy Shortcuts 1
The following settings can be included in a
Copy Shortcut:
ADF HighSpeed Mode
Quality
Paper Type
Paper Size
Tray Select
(MFC-J3720/MFC-J6720DW)
Enlarge/Reduce
Density
Stack/Sort
Page Layout
Auto Deskew
2-sided Copy
Advanced Settings
aPress (Shortcuts).
bPress where you have not added a
Shortcut.
cPress a or b to display Copy.
dPress Copy.
eRead the information on the
Touchscreen, and then confirm it by
pressing OK.
fPress a or b to display the available
settings, and then press the setting you
want to change.
General information
13
1
gPress a or b to display the available
options for the setting, and then press
the option you want to set.
Repeat steps f and g until you have
chosen all the settings for this Shortcut.
hWhen you have finished changing
settings, press Save as Shortcut.
iRead and confirm the displayed list of
settings you have chosen, and then
press OK.
jEnter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 191.)
Press OK.
kPress OK to save your Shortcut.
Adding Fax Shortcuts 1
The following settings can be included in a fax
Shortcut:
Address
Fax Resolution
Contrast
Glass Scan Size
Broadcasting
Preview
Colour Setting
Real Time TX
Overseas Mode
aPress (Shortcuts).
bPress where you have not added a
Shortcut.
cPress a or b to display Fax.
dPress Fax.
eRead the information on the
Touchscreen, and then confirm it by
pressing OK.
fEnter the fax number using the dial pad
on the Touchpanel, or you can use the
Address Book or Call History on the
Touchscreen. When you have finished,
go to step g.
NOTE
• You can enter up to 20 digits for a fax
number.
• If the Shortcut is to be used for
broadcasting, press Options and choose
Broadcasting in step h before entering
the fax number in step f.
• You can enter up to 20 fax numbers if the
Shortcut is for broadcasting. The fax
numbers can be entered in any
combination of Group numbers from the
Address Book and individual fax numbers
from the Address Book or entered
manually. (See Advanced User’s Guide:
Broadcasting (Monochrome only).)
• When you enter a fax number in a
Shortcut, it will be added to the Address
Book. The name in the Address Book will
be the Shortcut name plus a sequential
number.
gPress Options.
hPress a or b to display the available
settings, and then press the setting you
want to change.
iPress the new option you want to set.
Repeat steps h and i until you have
chosen all the settings for this Shortcut.
Press OK.
jWhen you have finished choosing new
options, press Save as Shortcut.
kRead and confirm the displayed list of
options you have chosen, and then
press OK.
Chapter 1
14
lEnter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 191.)
Press OK.
mPress OK to save your Shortcut.
Adding Scan Shortcuts 1
The following settings can be included in a
scan Shortcut:
to Media
ADF HighSpeed Mode
Scan Type
Resolution
File Type
Scan Size
Scan Long Paper
File Name
Auto Crop
Remove Background Colour
to E-mail Server (Available after IFAX
has been downloaded)
Address
ADF HighSpeed Mode
Scan Type
Resolution
File Type
Scan Size
Scan Long Paper
to File/to OCR/to Image/to E-mail
PC Select
to FTP/to Network
Profile Name
aPress (Shortcuts).
bPress where you have not added a
Shortcut.
cPress a or b to display Scan.
dPress Scan.
ePress a or b to display the type of scan
you want to do, and then press it.
fDo one of the following:
If you pressed to Media, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step i.
If you pressed
to E-mail Server, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step g.
If you pressed to File, to OCR,
to Image or to E-mail, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step h.
If you pressed to Network or
to FTP, read the information on the
Touchscreen, and then press OK to
confirm it.
Press a or b to display the Profile
Name, and then press it.
Press OK to confirm the Profile Name
you have chosen. Go to step n.
NOTE
To add a Shortcut for to Network and
to FTP, you must have added the Profile
Name beforehand.
General information
15
1
gDo one of the following:
To enter an E-mail address
manually, press Manual. Enter the
E-mail address using the keyboard
on the Touchscreen. (See Entering
Text on page 191.)
Press OK.
To enter an E-mail address from the
Address Book, press
Address Book. Press a or b to
display the E-mail address you want,
and then press it.
Press OK.
After you confirm the E-mail address
you entered, press OK. Go to step i.
NOTE
Press to view the list of addresses
you have entered.
hDo one of the following:
When the machine is connected to a
PC using a USB connection:
Press OK to confirm <USB> is chosen
as the PC Name. Go to step n.
When the machine is connected to a
network:
Press a or b to display the PC Name,
and then press it. Press OK to confirm
the PC Name you have chosen. Go
to step n.
iPress Options.
jPress a or b to display the available
settings, and then press the setting you
want to change or store.
kPress a or b to display the available
options for the setting, and then press
the new option you want to set.
Repeat steps j and k until you have
chosen all the settings for this Shortcut.
When you have finished changing
settings, press OK.
lReview the settings you have chosen:
If you need to make more changes,
return to step i.
If you are satisfied with your
changes, press
Save as Shortcut.
mReview your settings on the
Touchscreen, and then press OK.
nEnter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 191.)
Press OK.
oRead the information on the
Touchscreen, and then press OK to save
your Shortcut.
Adding Web Connect
Shortcuts 1
The settings for the following services can be
included in a Web Connect Shortcut:
SkyDrive®
Box
Google Drive™
Evernote®
Dropbox
Facebook
Picasa Web Albums™
Flickr®
NOTE
• Web services may have been added
and/or service names may have been
changed by the provider since this
document was published.
• To add a Web Connect Shortcut, you
need to have an account with the desired
service. (For more information, see Web
Connect Guide.)
Chapter 1
16
aPress (Shortcuts).
bPress where you have not added a
Shortcut.
cPress a or b to display Web.
dPress Web.
eIf information about the Internet
connection is displayed, read and
confirm it by pressing OK.
fPress a or b to display the available
services, and then press the desired
service.
gPress your account.
If the account needs a PIN, enter the
PIN for the account using the keyboard
on the Touchscreen.
Press OK.
hChoose the function you want to use.
NOTE
The available functions vary depending on
the chosen service.
iRead and confirm the displayed list of
functions you have chosen, and then
press OK.
jEnter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 191.)
Press OK.
kPress OK to save your Shortcut.
Changing Shortcuts 1
You can change the settings in a Shortcut.
NOTE
You cannot edit existing Web Connect
Shortcuts.
If you want to change a Web Connect
Shortcut, you should delete it, and then
add a new Shortcut.
(For more information, see Deleting
Shortcuts on page 17 and Adding Web
Connect Shortcuts on page 15.)
aPress (Shortcuts).
bPress d or c to display the Shortcut you
want to change.
cPress the Shortcut you want to change.
The settings for the Shortcut that you
chose are displayed.
dPress Options.
eChange the settings for the Shortcut you
chose in step c. (For example, see
Adding Copy Shortcuts on page 12.)
fPress Save as Shortcut when you
have finished changing the settings.
gPress OK to confirm.
hDo one of the following:
If you want to overwrite the Shortcut,
press Yes. Go to step j.
If you do not want to overwrite the
Shortcut, press No to enter a new
Shortcut name. Go to step i.
iTo edit the name, hold down to
delete the current name, and then enter
a new name using the keyboard on the
Touchscreen. (For help entering letters,
see Entering Text on page 191.)
Press OK.
General information
17
1
jPress OK to confirm.
Editing Shortcut Names 1
You can edit a Shortcut name.
aPress (Shortcuts).
bPress d or c to display the Shortcut you
want to edit.
cPress and hold the Shortcut until the
options appear.
NOTE
You can also press Edit/Delete, and
then press the Shortcut you want.
dPress Edit Shortcut Name.
eTo edit the name, hold down to
delete the current name, and then enter
a new name using the keyboard on the
Touchscreen. (For help entering letters,
see Entering Text on page 191.)
Press OK.
fPress .
Deleting Shortcuts 1
You can delete a Shortcut.
aPress (Shortcuts).
bPress d or c to display the Shortcut you
want to delete.
cPress and hold the Shortcut until the
options appear.
NOTE
You can also press Edit/Delete, and
then press the Shortcut you want.
dPress Delete to delete the Shortcut
that you chose in step c.
Press Yes to confirm.
ePress .
Recalling Shortcuts 1
The Shortcut settings are displayed on the
Shortcut screen. To recall a Shortcut, simply
press the Shortcut name.
aPress (Shortcuts).
bPress d or c to display the Shortcut you
want to recall.
cPress the Shortcut.
Chapter 1
18
Volume Settings 1
Ring Volume 1
You can choose from a range of ring volume
levels. The machine will keep your new
setting until you change it.
Setting the Ring Volume 1
aPress (Settings).
bPress All Settings.
cPress a or b to display
General Setup.
dPress General Setup.
ePress a or b to display Volume.
fPress Volume.
gPress Ring.
hPress Low, Med, High or Off.
iPress .
Beeper Volume 1
When the beeper is on, the machine will
make a sound when you press the
Touchscreen or Touchpanel, or if you make a
mistake, or after you send or receive a fax.
You can choose from a range of sound
volume levels.
aPress (Settings).
bPress All Settings.
cPress a or b to display
General Setup.
dPress General Setup.
ePress a or b to display Volume.
fPress Volume.
gPress Beep.
hPress Low, Med, High or Off.
iPress .
General information
19
1
Speaker Volume 1
You can choose from a range of speaker
volume levels.
aPress (Settings).
bPress All Settings.
cPress a or b to display
General Setup.
dPress General Setup.
ePress a or b to display Volume.
fPress Volume.
gPress Speaker.
hPress Low, Med, High or Off.
iPress .
(Not Available for South Africa)
You can also adjust the speaker volume by
pressing Hook.
aDo one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and
(Sending Faxes).
bPress Hook.
cPress .
dPress to decrease or to
increase the speaker volume level.
Each press changes the volume to the
next setting.
ePress Hook.
Touchscreen LCD 1
Setting the Backlight
brightness 1
If you are having difficulty reading the
Touchscreen LCD, try changing the
brightness setting.
aPress (Settings).
bPress All Settings.
cPress a or b to display
General Setup.
dPress General Setup.
ePress a or b to display LCD Settings.
fPress LCD Settings.
gPress Backlight.
hPress Light, Med or Dark.
iPress .
20
2
Loading paper and
other print media 2
CAUTION
DO NOT carry the machine by holding the
scanner cover, the Jam Clear Cover, the
manual feed slot cover, or the control panel.
Doing this may cause the machine to slip
out of your hands. Carry the machine by
sliding your hands into the handhold
indentations located on each side of the
machine.
For detailed information, see Product
Safety Guide.
NOTE
(MFC-J3720/MFC-J6720DW)
For tray #2 (lower tray), see Loading
paper in paper tray #2 (MFC-J3720/
MFC-J6720DW) on page 28.
Loading paper in paper
tray #1 2
Load only one size of paper and one type of
paper in the paper tray at a time.
(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 41.)
You must load paper sizes A4 or Letter in
Landscape position. Load A3, Ledger, Legal,
Folio or smaller paper
(A5/A6/Photo/Photo L/Photo 2L/Index
cards/envelopes) in Portrait position.
NOTE
When you load a different paper size in
the tray, you must change the machine’s
Paper Size setting at the same time.
(MFC-J3520/MFC-J6520DW: See Paper
Size (MFC-J3520/MFC-J6520DW)
on page 37.)
(MFC-J3720/MFC-J6720DW: See Paper
Size and Type
(MFC-J3720/MFC-J6720DW)
on page 37.)
aPull the paper tray completely out of the
machine.
Loading paper 2
Loading paper
21
2
NOTE
If the paper support flap (1) is open, close
it, and then close the paper support (2).
bAdjust the tray length if needed:
When using A3, Ledger, Legal, or
Folio size paper
Press the universal guide release
button (1) as you slide out the front of
the paper tray.
Make sure that the triangular mark
on the output paper tray cover is
aligned with the line indicating Legal
or Folio (2) or A3 or Ledger (3) size,
as shown in the illustration.
When using A4, Letter, or smaller
size paper
If you are using A4 or Letter, you do
not have to extend the tray. If tray #2
is extended, then extend tray #1 and
pull up the stopper.
If you are using A5 or smaller size
paper, make sure the paper tray is
not extended.
cGently press and slide the paper side
guides (1) to fit the paper size.
Make sure that the triangular mark (2)
on the paper side guide (1) lines up with
the mark for the paper size you are
using.
dOpen the output paper tray cover (1).
1
23
2
1
1
Chapter 2
22
eGently press and slide the paper length
guide (1) to fit the paper size.
Make sure that the triangular mark (2)
on the paper length guide (1) lines up
with the mark for the paper size you are
using.
NOTE
(MFC-J3720/MFC-J6720DW)
If you are loading A4 or Letter size paper
in tray #1 and must extend it because
tray #2 is extended, lift up the A4/LTR
stopper (3) to hold the paper in landscape
position.
(For instructions about how to extend
tray #1 over tray #2, see Loading paper in
paper tray #2 (MFC-J3720/
MFC-J6720DW) on page 28.)
fFan the stack of paper well to avoid
paper jams and misfeeds.
NOTE
Always make sure that the paper is not
curled.
gTo load paper in the tray, do one of the
following:
When using A4 or Letter size
paper
1Close the output paper tray
cover.
2Gently put the paper into the
paper tray print side down.
Check that the paper is flat in
the tray.
Landscape orientation 2
1
3
2
Loading paper
23
2
When using A3, Ledger, Legal or
Folio size paper
1Gently put the paper into the
paper tray print side down and
top edge first.
Check that the paper is flat in
the tray.
Portrait orientation 2
2Close the output paper tray
cover.
hGently adjust the paper side guides to fit
the paper using both hands.
Make sure the paper side guides touch
the sides of the paper.
NOTE
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
feed problems.
iCheck that the paper is flat in the tray
and below the maximum paper
mark (1).
Overfilling the paper tray may cause
paper jams.
1
Chapter 2
24
jSlowly push the paper tray completely
into the machine.
CAUTION
DO NOT push Tray #1 into the machine too
quickly. Doing this may cause injury to your
hand by trapping it between Tray #1 and
Tray #2. Please push Tray #1 slowly.
kWhile holding the paper tray in place,
pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
NOTE
Before you shorten Tray #1, take the
paper out of the tray. Then shorten the
tray by pressing the universal guide
release button (1). Adjust the paper length
guide (2) to fit the paper size you are
going to use. Then put the paper in the
tray.
2
1
1
2
Loading paper
25
2
Loading smaller paper
(Photo, Photo L, Photo 2L or
envelopes) 2
Portrait orientation
(A5 or smaller size paper)
IMPORTANT
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
Loading Photo, Photo L and Photo 2L
paper 2
aBefore loading, press the corners and
sides of the Photo, Photo L and
Photo 2L paper to make them as flat as
possible.
IMPORTANT
If Photo (10 15 cm), Photo L
(89 127 mm) or Photo 2L (13 18 cm)
paper is “double-feeding,” put only one
sheet of Photo or Photo L paper in the
paper tray at a time.
bDo one of the following:
If you load Photo L (89 127 mm) in
the paper tray, lift up the Photo L
stopper (1).
If you load Photo (10 15 cm) or
Photo 2L (13 18 cm) in the paper
tray, open the output paper tray
cover.
Gently press the paper length
guide (1) to fit the paper size, and
then close the output paper tray
cover.
cGently press the paper side guides to fit
the paper size.
1
1
1
Chapter 2
26
dPut Photo, Photo L, or Photo 2L paper
in the paper tray print side down.
eGently adjust the paper side guides to fit
the paper.
Make sure the paper side guides touch
the sides of the paper.
About envelopes 2
Use envelopes that weigh between 80 to
95 gsm.
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing multiple
envelopes.
IMPORTANT
DO NOT use the following types of
envelopes, as they will not feed correctly:
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Glue Double flaps
Loading paper
27
2
Loading envelopes 2
aBefore loading, press the corners and
sides of the envelopes to make them as
flat as possible.
IMPORTANT
• If envelopes are “double-feeding”, put one
envelope in the paper tray at a time.
• If you experience envelope creasing or
jamming, please use the manual feed slot
to feed the envelopes. (See Loading
paper in the manual feed slot on page 33.)
bGently press and slide the paper side
guides to fit the paper size.
cPut envelopes in paper tray #1 with the
address side down. If the envelope flaps
are on the long edge, load the
envelopes with the flap on the left, as
shown in the illustration.
Gently adjust the paper side guides (1)
to fit the size of the envelopes.
1
Chapter 2
28
If you have problems printing on
envelopes with the flap on the short edge,
try the following: 2
aOpen the envelope flap.
bPut the envelope into paper tray #1 with
the address side down and the flap
positioned as shown in the illustration.
cSelect Reverse Print (Windows®) or
Reverse page orientation (Macintosh)
in the printer driver’s dialog box, and
then adjust the size and margin in your
application.
(See Software and Network User’s
Guide.)
Loading paper in paper
tray #2 (MFC-J3720/
MFC-J6720DW) 2
NOTE
You can only use plain paper sizes A4 or
Letter (in Landscape position) and A3,
Legal or Ledger (in Portrait position) in
tray #2.
aPull the paper tray completely out of the
machine.
Loading paper
29
2
bAdjust the tray length, if needed:
When using A3, Ledger, or Legal
size paper
Press the universal guide release
button (1) as you slide out the front of
the paper tray.
You can check if the length of the
tray is adjusted correctly by opening
the paper tray cover.
When using A4 or Letter
If you are using A4 or Letter, you do
not have to extend the tray.
cOpen the paper tray cover (1).
dGently press and slide the paper side
guides (1) to fit the paper size. If you are
loading A4 or Letter size paper, put it in
landscape position and lift up the
A4/LTR stopper (2).
Make sure that the triangular mark (3)
on the paper side guide lines up with the
marks for the paper size you are using.
eFan the stack of paper well to avoid
paper jams and misfeeds.
NOTE
Always make sure that the paper is not
curled.
1
1
1
3
2
Chapter 2
30
fGently put the paper into the paper tray
print side down.
When using A4 or Letter size
paper
Landscape orientation 2
When using A3, Ledger, or Legal
size paper
Portrait orientation 2
gGently adjust the paper side guides so
they touch the sides of the paper stack.
NOTE
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
feed problems.
hCheck that the paper is flat in the tray
and below the maximum paper
mark (1).
Overfilling the paper tray may cause
paper jams.
1
Loading paper
31
2
iClose the paper tray cover.
jSlowly push the paper tray back into the
machine.
kDo one of the following:
If you are using A3, Ledger or Legal
size paper, go to step l.
NOTE
When Tray #2 is extended for large size
paper, you must also extend Tray #1 out
over Tray #2 to prevent printed pages
from falling off the output tray.
If you are using A4 or Letter size
paper, pull out the paper support (1)
until it locks into place, and then
unfold the paper support flap (2).
lExtending tray #1 over tray #2
Pull tray #1 out of the machine.
Press the universal guide release
button (1) as you slide out the front of
the paper tray.
2
1
1
Chapter 2
32
mOpen the output paper tray cover and lift
the A4/LTR stopper (1).
nClose the output paper tray cover and
slowly push the paper tray into the
machine.
oPull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
NOTE
If you are finished using A3, Ledger or
Legal size paper and want to use A4 or
Letter size paper, take the paper out of the
tray.
Shorten the tray by pressing the universal
guide release button (1). Adjust the paper
side guides (2) to fit A4 or Letter size
paper. Lift up the A4/LTR stopper (3).
Then put the paper into the tray.
1
2
1
1
2
3
Loading paper
33
2
Loading paper in the
manual feed slot 2
You can load special print media into this slot
one sheet at a time.
Use the manual feed slot to print or copy on
A3, Ledger, Legal, Folio, A4, Letter,
Executive, A5, A6, envelopes,
Photo (10 15 cm), Photo L (89 127 mm),
Photo2L(1318 cm) and
Index Card (127 203 mm.).
NOTE
The machine automatically turns on
Manual Feed mode when you load paper
in the manual feed slot.
aOpen the manual feed slot cover.
bSlide the manual feed slot paper guides
to fit the paper width that you are going
to use.
NOTE
For information about the paper
orientation, follow the label attached on
the right side of the manual feed slot.
When you slide the paper guides, confirm
that they are in these positions.
Chapter 2
34
cLoad only one sheet of paper in the
manual feed slot with the side to be
printed on face up.
When using A3, Ledger, Legal,
Folio, A5, A6, envelopes, Photo,
Photo L, Photo 2L or Index Card
Portrait orientation 2
When using A4, Letter or
Executive
Landscape orientation 2
IMPORTANT
• DO NOT put more than one sheet of paper
in the manual feed slot at any one time.
Doing this may cause a paper jam. Even if
you are printing multiple pages, do not
feed the next sheet of paper until the
Touchscreen shows a message
instructing you to feed the next sheet.
• DO NOT put paper in the manual feed slot
when you are printing from the paper tray.
Doing this may cause a paper jam.
• For details about the paper orientation,
see Paper orientation and capacity of the
paper trays on page 42.
dUsing both hands, gently adjust the
manual feed slot paper guides to fit the
paper.
Loading paper
35
2
NOTE
• DO NOT press the paper guides too tightly
against the paper. Doing this may cause
the paper to fold.
• Place the paper in the centre of the
manual feed slot between the paper
guides. If the paper is not centred, pull it
out and insert it again at the centre
position.
eUsing both hands, put one sheet of
paper in the manual feed slot until the
front edge touches the paper feed roller.
Let go of the paper when you hear the
machine pull it in a short distance. The
Touchscreen will show
Manual Feed Slot ready.
NOTE
When loading an envelope or a sheet of
thick paper, push the envelope into the
manual feed slot until you feel it grab the
envelope.
fIf the data does not fit on one sheet, the
Touchscreen will prompt you to load
another sheet of paper. Place another
sheet of paper in the manual feed slot,
and then press OK on the Touchscreen.
NOTE
• Make sure printing has finished before you
close the manual feed slot cover.
• When paper is placed in the manual feed
slot, the machine always prints from the
manual feed slot.
• Paper inserted in the manual feed slot
while a test page, fax or report is being
printed will be ejected.
• During the machine's cleaning process,
paper you place in the manual feed slot
will be ejected. Wait until the machine
finishes its cleaning, and then put the
paper into the manual feed slot again.
Chapter 2
36
Unprintable area 2
The printable area depends on the settings in the application you are using. The figures show the
unprintable areas on cut-sheet paper and envelopes.
NOTE
• The machine can print in the shaded areas of cut-sheet paper when the Borderless print
feature is available and turned on. (See Software and Network User’s Guide.)
• The Borderless print feature is not available for envelopes and 2-sided printing.
Cut-Sheet Paper Envelopes
Top (1) Left (2) Bottom (3) Right (4)
Cut-Sheet 3 mm 3 mm 3 mm 3 mm
Envelopes 22 mm 3 mm 22 mm 3 mm
1
3
24
1
3
42
Loading paper
37
2
Paper settings 2
Paper Type
(MFC-J3520/MFC-J6520DW) 2
To get the best print quality, set the machine
for the type of paper you are using.
aPress (Settings).
bPress .
cPress a or b to display Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency,
and then press the option you want to
set.
dPress .
NOTE
The machine ejects paper onto the paper
tray on the front of the machine with the
printed side face up. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
Paper Size
(MFC-J3520/MFC-J6520DW) 2
You can use the following sizes of paper for
printing copies: A4, A5, A3, 10 15 cm,
Letter, Legal and Ledger. You can use the
following sizes for printing faxes: A4, A3,
Ledger, Letter and Legal. When you change
the size of paper you load in the machine, you
will need to change the paper size setting at
the same time so your machine can fit an
incoming fax on the page.
aPress (Settings).
bPress .
cPress a or b to display A4, A5, A3,
10x15cm, Letter, Legal or Ledger,
and then press the option you want to
set.
dPress .
Paper Size and Type
(MFC-J3720/MFC-J6720DW) 2
To get the best print quality, set the machine
for the type of paper you are using.
You can use the following sizes of paper for
printing copies: A4, A5, A3, 10 15 cm,
Letter, Legal and Ledger and five sizes for
printing faxes: A4, A3, Ledger, Letter and
Legal. When you load a different size of paper
in the machine, you will need to change the
paper size setting at the same time so your
machine can fit an incoming fax on the page.
aPress (Settings).
bPress the displayed paper size for
Tray #1 or Tray #2.
Chapter 2
38
cDo one of the following:
If you press the displayed paper size
for Tray #1, press Paper Type.
Press a or b to display
Plain Paper, Inkjet Paper,
Brother BP71, Other Glossy or
Transparency, and press the
option you want.
Press Paper Size.
Press a or b to display A4, A5, A3,
10x15cm, Letter, Legal or
Ledger, and press the option you
want.
If you press the displayed paper size
for Tray #2, press Paper Size.
Press a or b to display A4, A3,
Letter, Legal or Ledger, and
press the option you want.
dPress .
NOTE
• You can use only plain paper in Tray #2.
• The machine ejects paper onto the paper
tray on the front of the machine with the
printed side face up. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
Tray use in Copy mode
(MFC-J3720/MFC-J6720DW) 2
You can change the default tray the machine
will use for copies.
Auto Tray Select will allow your machine
to feed paper from either Tray #1 or Tray #2,
using the paper type and size settings from
the Copy menu.
To change the default setting follow the
instructions below:
aPress (Settings).
bPress All Settings.
cPress a or b to display
General Setup.
dPress General Setup.
ePress a or b to display Tray Setting.
fPress Tray Setting.
gPress Tray Use: Copy.
hPress Tray #1, Tray #2 or
Auto Tray Select.
iPress .
NOTE
You can change the paper size and tray
selection temporarily for the next copy.
(See Paper Size on page 83 and Tray
Select (MFC-J3720/MFC-J6720DW)
on page 84.)
Loading paper
39
2
Tray use in Fax mode
(MFC-J3720/MFC-J6720DW) 2
You can change the default tray the machine
will use for printing received faxes.
Auto Tray Select will allow your machine
to take paper from Tray #1 first, or from
Tray #2 if:
Tray #2 is set to a different paper size that
is more suitable for the received faxes.
Both trays are using the same size paper
and Tray #1 is not set to use plain paper.
aPress (Settings).
bPress All Settings.
cPress a or b to display
General Setup.
dPress General Setup.
ePress a or b to display Tray Setting.
fPress Tray Setting.
gPress Tray Use: Fax.
hPress Tray #1, Tray #2 or
Auto Tray Select.
iPress .
Acceptable paper and
other print media 2
The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper that is loaded in
the tray.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the correct print media
in the Basic tab of the printer driver or in
the Paper Type setting of the machine’s
menu.
(MFC-J3520/MFC-J6520DW: See Paper
Size (MFC-J3520/MFC-J6520DW)
on page 37.)
(MFC-J3720/MFC-J6720DW: See Paper
Size and Type
(MFC-J3720/MFC-J6720DW)
on page 37.)
When you print on Brother Photo paper,
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
When using transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
Chapter 2
40
Recommended print media 2
To get the best print quality, we suggest using
the Brother paper in the table.
If Brother paper is not available in your
country, we recommend testing various
papers before purchasing large quantities.
We recommend using 3M Transparency Film
when you print on transparencies.
Handling and using print
media 2
Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
Avoid touching the shiny (coated) side of
the photo paper.
Avoid touching either side of the
transparency paper because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
IMPORTANT
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped paper
1 2 mm or greater curl may cause jams
to occur.
• Extremely shiny or highly textured
paper
• Paper that cannot be arranged
uniformly when stacked
• Short grain paper
Paper capacity of the output paper
tray cover 2
Up to 50 sheets of 80 gsm A4 paper.
Transparencies and photo paper must be
picked up from the output paper tray cover
one page at a time to avoid smudging.
Brother paper
Paper Type Item
A3 Plain BP60PA3
A3 Glossy Photo BP71GA3
A3 Inkjet (Matte) BP60MA3
A4 Plain BP60PA
A4 Glossy Photo BP71GA4
A4 Inkjet (Matte) BP60MA
10 15 cm Glossy
Photo
BP71GP
1
1
Loading paper
41
2
Choosing the right print media 2
Paper type and size for each operation 2
1Only available for some countries.
Paper Type Paper Size Usage
Fax Copy
Photo
Capture
Printer
Cut-Sheet A3 297 420 mm (11.7 16.5 in.) Yes Yes Yes Yes
A4 210 297 mm (8.3 11.7 in.) Yes Yes Yes Yes
Ledger 279.4 431.8 mm (11 17 in.) Yes Yes Yes Yes
Letter 215.9 279.4 mm (8 1/2 11 in.) Yes Yes Yes Yes
Legal 215.9 355.6 mm (8 1/2 14 in.) Yes Yes – Yes
Folio 215.9 330.2 mm (8 1/2 13 in.) – – – Yes
Executive 184 267 mm (7 1/4 10 1/2 in.) – – – Yes
JIS B4 1257 364 mm (10.1 14.3 in.) – – – Yes
JIS B5 1182 257 mm (7.2 10.1 in.) – – – Yes
A5 148 210 mm (5.8 8.3 in.) – Yes – Yes
A6 105 148 mm (4.1 5.8 in.) – – – Yes
Cards Photo 10 15 cm (4 6 in.) – Yes Yes Yes
Photo L 89 127 mm (3 1/2 5 in.) – – – Yes
Photo 2L 13 18 cm (5 7 in.) – – Yes Yes
Index Card 127 203 mm (5 8 in.) – – – Yes
Envelopes C5 Envelope 162 229 mm (6.4 9 in.) – – – Yes
DL Envelope 110 220 mm (4.3 8.7 in.) – – – Yes
Com-10 105 241 mm (4 1/8 9 1/2 in.) – – – Yes
Monarch 98 191 mm (3 7/8 7 1/2 in.) – – – Yes
Transparencies
A4 210 297 mm (8.3 11.7 in.) – Yes – Yes
Letter 215.9 279.4 mm (8 1/2 11 in.) – Yes – Yes
Legal 215.9 355.6 mm (8 1/2 14 in.) – Yes – Yes
A5 148 210 mm (5.8 8.3 in.) – Yes – Yes
Chapter 2
42
Paper orientation and capacity of the paper trays 2
1When using 80 gsm paper.
2Only available for some countries.
NOTE
When you choose User Defined in the Paper Size drop-down list of the printer driver, the paper
orientation will differ depending on the size and thickness of the paper.
(For details, see Paper orientation using User Defined as the Paper Size in the printer driver
on page 43.)
Paper size Paper types No. of
sheets
Paper Tray #1 <Landscape>
A4, Letter, Executive, JIS B5 2
<Portrait>
A3, Ledger, JIS B4 2, Legal, Folio,
A5, A6, Photo, Photo L, Photo 2L,
Index card, Envelopes (C5, Com-
10, DL, Monarch)
Plain Paper 250 1
Inkjet Paper 20
Glossy Paper, Photo 20
Index Card 30
Envelopes, Transparencies 10
Paper Tray #2
(MFC-J3720/
MFC-J6720DW)
<Landscape>
A4, Letter
<Portrait>
A3, JIS B4 2, Legal, Ledger
Plain Paper 250 1
Manual Feed Slot <Landscape>
A4, Letter, Executive, JIS B5 2
<Portrait>
A3, JIS B4 2, Ledger, Legal, Folio,
A5, A6, Photo, Photo L, Photo 2L,
Index card, Envelopes (C5, Com-
10, DL, Monarch)
Plain Paper, Inkjet Paper,
Glossy Paper, Photo,
Envelopes and
Transparencies
1
Loading paper
43
2
Paper orientation using User Defined as the Paper Size in the printer driver 2
NOTE
• When choosing Envelope in the Paper Thickness drop-down list, you must load the envelopes
in Portrait orientation.
• Tray #2 cannot be used for user defined paper sizes.
Paper weight and thickness 2
1BP71 (260 gsm) paper is especially designed for Brother inkjet machines.
User Defined Size Paper Orientation
Paper Tray #1 When both of the following conditions are satisfied:
Width: 148.0 mm – 215.9 mm
Height: 216.0 mm – 297.0 mm
Landscape
When any one of the following conditions is satisfied:
Width: less than 148.0 mm
Width: greater than 215.9 mm
Height: less than 216.0 mm
Height: greater than 297.0 mm
Portrait
Manual Feed Slot When both of the following conditions are satisfied:
Width: 127.0 mm – 215.9 mm
Height: 216.0 mm – 297.0 mm
Landscape
When any one of the following conditions is satisfied:
Width: less than 127.0 mm
Width: greater than 215.9 mm
Height: less than 216.0 mm
Height: greater than 297.0 mm
Portrait
Paper Type Weight Thickness
Cut-Sheet Plain Paper 64 to 120 gsm 0.08 to 0.15 mm
(Tray #2)
Plain Paper
64 to 105 gsm 0.08 to 0.15 mm
Inkjet Paper 64 to 200 gsm 0.08 to 0.25 mm
Glossy Paper 1Up to 220 gsm Up to 0.25 mm
Cards Photo Card 1Up to 220 gsm Up to 0.25 mm
Index Card Up to 120 gsm Up to 0.15 mm
Envelopes 80 to 95 gsm Up to 0.52 mm
Transparencies – –
44
3
How to load
documents 3
You can send a fax, make copies, or scan
from the ADF (automatic document feeder)
and from the scanner glass.
Using the ADF 3
The ADF can hold up to 35 pages and feeds
each sheet individually. Use paper that is
within the sizes and weights shown in the
table. Always fan the edges of the pages
before placing them in the ADF.
Document Sizes and Weights 3
How to load documents 3
IMPORTANT
• DO NOT pull on the document while it is
feeding.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper
clipped, glued or taped.
• DO NOT use cardboard, newspaper or
fabric with the ADF. Instead use the
scanner glass.
Make sure documents written with ink or
modified with correction fluid are completely
dry.
aUnfold the ADF Document Support (1)
and the ADF Document Output Support
Flap (2).
bFan the pages well.
cAdjust the paper guides (1) to fit the
width of your documents.
Loading documents 3
Length: 148 to 431.8 mm
Width: 148 to 297 mm
Weight: 64 to 90 gsm
1
2
1
Loading documents
45
3
dPlace your documents in the ADF face
up, short edge first until you feel them
touch the feed rollers.
The Touchscreen will display
ADF Ready.
When using ADF High Speed
Mode in Copy and Scan mode
Make sure your document size is A4
or Letter.
Place your documents in the ADF
face up, long edge first until you
feel them touch the feed rollers.
The Touchscreen will display
ADF Ready.
NOTE
ADF High Speed Mode is available with
Copy and Scan mode. For more
information about ADF High Speed Mode,
see the following:
• (Copy)
ADF High Speed Mode copying
on page 84
• (Scan)
ADF High Speed Mode scanning
on page 99
IMPORTANT
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
Using the scanner glass 3
You can use the scanner glass to fax, copy or
scan single pages or pages of a book.
Document Sizes Supported 3
How to load documents 3
NOTE
To use the scanner glass, the ADF must
be empty.
aLift the document cover.
Length: Up to 431.8 mm
Width: Up to 297 mm
Weight: Up to 2 kg
Chapter 3
46
bUsing the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
1 document cover
cClose the document cover.
IMPORTANT
If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.
Unscannable area 3
The scannable area depends on the settings
in the application you are using. The figures
show the unscannable areas.
1The unscannable area is 1 mm when you use the
ADF.
1
Usage Document
Size
Top (1)
Bottom (3)
Left (2)
Right (4)
Fax A3 3 mm 4.5 mm
A4 3mm1
Ledger 3.7 mm
Letter 4 mm
Legal
Copy All paper
sizes
3mm
Scan 2 mm 2 mm
1
3
24
47
4
4
How to send a fax 4
The following steps show how to send a fax.
aDo one of the following to load your
document:
Place the document face up in the
ADF. (See Using the ADF
on page 44.)
Load your document face down on
the scanner glass. (See Using the
scanner glass on page 45.)
NOTE
• To send colour faxes with multiple pages,
use the ADF.
• If you send a mono fax from the ADF when
the memory is full, it will be sent in real
time.
• You can use the scanner glass to fax
pages of a book one at a time. The
documents can be up to A3 or Ledger
size.
• Since you can only scan one page at a
time, it is easier to use the ADF if you are
sending a multiple-page document.
bDo one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).
The Touchscreen shows:
cYou can change the following
fax-sending settings. Press Options.
Press a or b to scroll through the fax
settings. When the setting you want is
displayed, press it and choose your new
option. When you have finished
changing options, press OK.
(Basic User’s Guide)
For information about changing the
following fax-sending settings, see
pages 49 to 51.
Glass Scan Size
Colour Fax Transmission
Preview Outgoing Fax
Transmission Verification Report
(Setup)
Sending a fax 4
Chapter 4
48
(Advanced User’s Guide)
For more advanced fax-sending
operations and settings
(see Advanced User’s Guide: Sending a
fax).
Contrast
Fax Resolution
Set New Defaults
Factory Reset
Faxing at the end of a call
Broadcasting
Real Time Transmission
Overseas Mode
Delayed Fax
Batch Transmission
Cancelling Waiting Jobs
Polled Transmit
dEnter the fax number.
Using the dial pad
Using (Address Book)
Address Book
Using (Call History)
Outgoing Call
Caller ID history
(Only available for some countries.)
NOTE
• You can preview a fax message before
sending it by setting Preview to On. (See
How to preview an outgoing fax
on page 50.)
• If your network supports the LDAP
protocol you can search for fax numbers
and E-mail addresses on your server.
(See Software and Network User’s
Guide.)
ePress Fax Start.
Faxing from the ADF 4
The machine starts scanning the
document to be sent.
Faxing from the scanner glass 4
If you choose Mono in the
Colour Setting (default setting),
the machine starts scanning the first
page. Go to step f.
If you choose Colour in the
Colour Setting, the
Touchscreen asks if you want to
send a colour fax. Press
Yes (Colour fax) to confirm.
The machine starts dialling and
sending the document.
fWhen the Touchscreen asks you
Next page?, do one of the following:
To send a single page, press No.
The machine starts sending the
document.
To send more than one page, press
Yes and go to step g.
gPlace the next page on the scanner
glass.
Press OK.
The machine starts scanning the page.
(Repeat steps f and g for each
additional page.)
Stop faxing 4
To stop faxing, press .
Sending a fax
49
4
Setting scanner glass size for
faxing 4
When documents are Letter size, you need to
set the Scan Size to Letter. If you do not,
the side portion of the faxes will be missing.
aLoad your document.
bDo one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).
cPress Options.
dPress a or b to display
Glass Scan Size.
ePress Glass Scan Size.
fPress a or b to display A4, A3, Letter,
Legal or Ledger, and then press the
option you want to set.
gPress OK.
hEnter the fax number.
iPress Fax Start.
NOTE
• You can save the setting you use most
often by setting it as the default setting.
(See Advanced User’s Guide: Setting
your changes as a new default.)
• This setting is only available for sending
documents from the scanner glass.
Colour fax transmission 4
Your machine can send a colour fax to
machines that support this feature.
Colour faxes cannot be stored in the
machine’s memory. When you send a colour
fax, the machine will send it in real time (even
if Real Time TX is set to Off).
aLoad your document.
bDo one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).
cPress Options.
dPress a or b to display
Colour Setting.
ePress Colour Setting.
fPress Colour.
gPress OK.
hEnter the fax number.
iPress Fax Start.
Cancelling a fax in process 4
If you want to cancel a fax while the machine
is scanning, dialling or sending, press .
Chapter 4
50
How to preview an outgoing
fax 4
You can preview a fax message before you
send it. You must set Real Time
Transmission and Polling RX to Off before
you use this feature.
aLoad your document.
bDo one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).
cPress Options.
dPress a or b to display Preview.
ePress Preview.
fPress On.
gPress OK.
hEnter the fax number using the dial pad
or Address Book.
iPress Fax Start.
The machine starts scanning the
document and the outgoing fax appears
on the Touchscreen.
When the fax is displayed, press the
Touchscreen to perform the following
operations.
jPress Start.
NOTE
• To send a colour fax, do not use Fax
Preview.
• The fax message in the memory will be
sent, and then erased when you press
Start.
Description
Enlarge the fax.
Reduce the fax.
or Scroll vertically.
or Scroll horizontally.
Rotate the fax clockwise.
Go back to the previous page.
Go to the next page.
Sending a fax
51
4
Transmission Verification
Report 4
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the sender’s name or fax number,
the time and date of the transmission,
duration of the transmission, number of
pages sent, and whether or not the
transmission was successful.
There are several settings available for the
Transmission Verification Report:
On: Prints a report after every fax you
send.
On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
Off: Prints a report if your fax is
unsuccessful due to a transmission error.
The report will also print if the receiving
machine modifies the size of the
document you fax. Off is the default
setting.
Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
The report will also print if your fax is
successful, but the receiving machine
modifies the size of the document you fax.
A portion of the fax’s first page appears on
the report.
Off2: Prints a report only if your fax is
unsuccessful due to a transmission error.
Off2+Image: Prints a report only if your
fax is unsuccessful due to a transmission
error. A portion of the fax’s first page
appears on the report.
aPress (Settings).
bPress All Settings.
cPress a or b to display Fax.
dPress Fax.
ePress a or b to display
Report Setting.
fPress Report Setting.
gPress Transmission.
hPress a or b to display On, On+Image,
Off, Off+Image, Off2 or
Off2+Image and then press the option
you want to set.
iPress .
NOTE
• If you choose On+Image, Off+Image or
Off2+Image the image will only appear
on the Transmission Verification Report if
Real Time Transmission is set to Off. The
image will not appear on the report when
you send a colour fax.
(See Advanced User’s Guide: Real Time
Transmission.)
• If your transmission is successful, OK will
appear next to RESULT on the
Transmission Verification Report. If the
transmission is not successful, ERROR will
appear next to RESULT.
52
5
Receive Modes 5
You must choose a Receive Mode depending on the external devices and telephone services you
have on your line.
Choose the Receive Mode 5
By default, your machine will automatically receive any faxes that are sent to it. The diagram below
will help you choose the correct receive mode.
For more detailed information on the Receive Modes, see Using Receive Modes on page 54.
To set the Receive Mode follow the instructions:
aPress (Settings).
bPress All Settings.
cPress a or b to display Fax.
dPress Fax.
ePress a or b to display Setup Receive.
fPress Setup Receive.
gPress a or b to display Receive Mode.
Receiving a fax 5
Do you want to use the telephone features of your machine (if available), an external
telephone or external telephone answering device connected on the same line as the
machine?
Yes
Fax Only
No
No
No
Manual
Yes
External TAD
Fax/Tel
Are you using the voice message function of
an external telephone answering device?
Do you want the machine to answer fax and
telephone calls automatically?
Yes
Receiving a fax
53
5
hPress Receive Mode.
NOTE
(For Australia, Singapore and Hong Kong)
If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off.
(See Turning off Distinctive Ring on page 65 and 70 for your relevant country.)
(For New Zealand)
If you cannot change the Receive Mode, make sure the FaxAbility feature is set to Off.
(See How to Turn FaxAbility OFF or ON on page 67.)
iPress a or b to display Fax Only, Fax/Tel, External TAD or Manual, and then press
the option you want.
jPress .
Chapter 5
54
Using Receive Modes 5
Some Receive Modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the Ring Delay before using these
modes. (See Ring Delay on page 55.)
Fax Only 5
Fax Only mode will automatically answer
every call as a fax call.
Fax/Tel 5
Fax/Tel mode helps you manage incoming
calls by recognising whether they are fax or
voice calls and dealing with them in one of the
following ways:
Faxes will be automatically received.
Voice calls will start the F/T Ring to tell you
to pick up the line. The F/T Ring is a fast
double-ring made by your machine.
If you use Fax/Tel mode, see F/T Ring Time
(Fax/Tel mode only) on page 55 and Ring
Delay on page 55.
Manual 5
To receive a fax in Manual mode, lift the
handset of an external telephone or press
Hook 1. When you hear fax tones (short
repeating beeps), press Fax Start and
choose Receive. You can also use the Fax
Detect feature to receive faxes by lifting a
handset on the same line as the machine.
(See Fax Detect on page 56.)
1Not Available for South Africa.
External TAD 5
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be dealt with in one
of the following ways:
Faxes will be automatically received.
Voice callers can record a message on the
external TAD.
To connect your External TAD, see
Connecting an external TAD (telephone
answering device) on page 73.
Receiving a fax
55
5
Receive Mode settings 5
Ring Delay 5
Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Tel mode. If you have external or
extension telephones on the same line as the
machine, choose the maximum number of
rings.
(See Operation from external and extension
telephones on page 75 and Fax Detect
on page 56.)
aPress (Settings).
bPress All Settings.
cPress a or b to display Fax.
dPress Fax.
ePress a or b to display
Setup Receive.
fPress Setup Receive.
gPress a or b to display Ring Delay.
hPress Ring Delay.
iPress the number of times you want the
machine to ring before it answers (2-10
for Australia, 1-10 for New Zealand, 0-2
for Taiwan, 2-8 for South Africa, 0-10 for
some countries).
Because the restriction of Taiwan’s
Telecommunication law, the products
sold in this area cannot be set to more
than 3 cycle rings.
If you choose 0, the machine will answer
immediately and the line will not ring at
all.
jPress .
F/T Ring Time
(Fax/Tel mode only) 5
When somebody calls your machine, you and
your caller will hear the normal telephone
ring. The number of rings is set by the ring
delay setting.
If the call is a fax, then your machine will
receive it. However, if it is a voice call then the
machine will sound the F/T Ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the F/T
Ring, it means that you have a voice caller on
the line.
Because the F/T Ring is made by the
machine, extension and external telephones
will not ring. However, you can still answer
the call on any telephone by using a remote
code.
(For more information, see Using remote
codes on page 76.)
aPress (Settings).
bPress All Settings.
cPress a or b to display Fax.
dPress Fax.
ePress a or b to display
Setup Receive.
fPress Setup Receive.
gPress a or b to display
F/T Ring Time.
hPress F/T Ring Time.
iPress how long the machine will ring to
alert you that you have a voice call
(20Secs, 30Secs, 40Secs or 70Secs
for Australia and some countries,
20Secs, 30Secs, 40Secs or 55Secs
for New Zealand).
jPress .
Chapter 5
56
NOTE
Even if the caller hangs up during the fast
double-ring, the machine will continue to
ring for the set time.
Fax Detect 5
If Fax Detect is On:5
Fax Detect is turned On as default.
The machine receives a fax call
automatically, even if you answer the call.
When you see Receiving on the
Touchscreen or when you hear “chirps”
through the handset you are using, just
replace the handset. Your machine will do the
rest.
If Fax Detect is Off:5
If you are at the machine and answer a fax
call by lifting the handset, press Fax Start,
then press Receive to receive the fax.
If you answered at an extension or external
telephone, press l51 (l91 for New
Zealand). (See Operation from external and
extension telephones on page 75.)
NOTE
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external telephone
handset, press the remote activation code
l51 (l91 for New Zealand).
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Fax Detect to Off.
aPress (Settings).
bPress All Settings.
cPress a or b to display Fax.
dPress Fax.
ePress a or b to display
Setup Receive.
fPress Setup Receive.
gPress a or b to display Fax Detect.
hPress Fax Detect.
iPress On (or Off).
jPress .
Receiving a fax
57
5
Fax Preview
(Monochrome faxes
only) 5
How to preview a received fax5
You can view received faxes on the
Touchscreen by pressing (Fax) and
then (Received Faxes). When the
machine is in Ready mode, a pop-up
message will appear on the Touchscreen to
alert you of new faxes.
Setting Fax Preview 5
aPress (Settings).
bPress (Fax Preview).
cPress On (or Off).
dPress Yes.
eThe Touchscreen will tell you that any
future faxes will not be printed as you
receive them.
Press Yes (or No).
fPress .
NOTE
When Fax Preview is turned on, a backup
copy of received faxes will not be printed
for Fax Forwarding and PC-Fax Receiving
operations, even if you have set Backup
Print to On.
Using Fax Preview 5
When you receive a fax, you will see a pop-up
message on the Touchscreen. (For example:
New Fax(es):01 [View])
aPress View.
The Touchscreen will display the fax list.
NOTE
• The fax list includes old and new faxes.
New faxes are indicated by a blue mark.
• If you want to see a fax that has already
been previewed, press (Fax) and
(Received Faxes).
bPress a or b to display the fax number of
the fax you want to see.
cPress the fax you want to see.
NOTE
• If your fax is large there may be a delay
before it is displayed.
• The Touchscreen will show the current
page number and total pages of the fax
message. When your fax message is over
99 pages the total number of pages will be
shown as “XX”.
Chapter 5
58
Press the Touchscreen or Touchpanel
to perform the following operations.
dPress .
How to print a fax 5
aPress (Fax).
bPress (Received Faxes).
cPress the fax you want to view.
dPress .
If the fax is multiple pages, go to
step e.
If the fax is a single page, it will start
printing. Go to step f.
eDo one of the following:
Press Print All Pages to print
all pages of the fax. Go to step f.
Press Print Displayed Only to
print the displayed page.
Go to step g.
Press Print From Displayed to
print from the displayed page to the
last page. Go to step g.
fDo one of the following:
To delete the fax, press Yes.
To keep the fax in the memory,
press No.
gPress .
Description
Enlarge the fax.
Reduce the fax.
or Scroll vertically.
or Scroll horizontally.
Rotate the fax clockwise.
Delete the fax.
Press Yes to confirm.
Go back to the previous page.
Go to the next page.
Go back to the fax list.
Print the fax.
Do one of the following:
Press Print All Pages
to print the whole fax
message.
Press
Print Displayed Only
to only print the displayed
page.
Press
Print From Displayed
to print from the displayed
page to the last page.
Receiving a fax
59
5
How to print all faxes in the list 5
aPress (Fax).
bPress (Received Faxes).
cPress Print/Delete.
dDo one of the following:
To print all new faxes, press a or b to
display Print All(New Faxes).
Press Print All(New Faxes).
To print all old faxes, press a or b to
display Print All(Old Faxes).
Press Print All(Old Faxes).
ePress .
How to delete all faxes in the list 5
aPress (Fax).
bPress (Received Faxes).
cPress Print/Delete.
dDo one of the following:
To delete all new faxes, press a or b
to display
Delete All(New Faxes).
Press Delete All(New Faxes).
To delete all old faxes, press a or b to
display
Delete All(Old Faxes).
Press Delete All(Old Faxes).
ePress Yes to confirm.
fPress .
Turning off Fax Preview 5
aPress (Settings).
bPress (Fax Preview).
cPress Off.
dPress Yes to confirm.
eIf there are faxes stored in the memory,
do one of the following:
If you do not want to print the stored
faxes, press Continue.
The machine asks you to confirm the
deletion of the stored faxes.
Press Yes to confirm. Your faxes will
be deleted.
If you want to print all the stored
faxes, press
Print All Faxes Before Delete
.
If you do not wish to turn off Fax
Preview, press Cancel.
fPress .
60
6
PC-FAX Sending 6
You can send a file created in any application
on your PC as a standard fax.
NOTE
The PC-FAX software can only send
monochrome fax documents.
Sending a file as a PC-FAX 6
Please install MFL-Pro Suite software,
connect your machine and PC before using
PC-FAX sending.
aCreate a file in any application on your
PC.
bClick File, then Print. The Print dialog
box appears.
cChoose Brother PC-FAX as your
printer, and then click Print. The
PC-FAX sending dialog box appears:
dEnter a fax number using any of the
following methods:
Use the dial pad to enter the number.
NOTE
If you select the Dial Restriction check
box, a confirmation dialog box will appear
for you to re-enter the fax number. This
feature helps to prevent transmissions to
the wrong destination.
Click the Address Book button, and
then choose a member or group from
the Address Book.
If you make a mistake, click All Clear to
delete all the entries.
eTo include a cover page, click
Add Cover Page.
NOTE
You can also click the cover page icon
to create or edit a cover page.
fClick Start to send the fax.
NOTE
• If you want to cancel the fax, click Cancel,
or press on the Touchpanel.
• If you want to redial a number, click Redial
to scroll through the last five fax numbers,
choose a number, and then click Start.
Using PC-FAX 6
Using PC-FAX
61
6
PC-FAX Receiving
(Windows®)6
If you turn on the PC-FAX Receive feature,
your machine will store received faxes in the
memory and send them to your PC. You can
then use your PC to view and store these
faxes.
Even if you have turned off your PC (at night
or on the weekend, for example), your
machine will receive and store your faxes in
its memory.
When you start your PC and the PC-FAX
Receiving software runs, your machine
transfers your faxes to your PC.
To transfer the received faxes to your PC you
must have the PC-FAX Receiving software
running on your PC.
Do one of the following:
(Windows® XP, Windows Vista® and
Windows®7)
From (Start), select All Programs,
Brother, MFC-XXXX, PC-FAX Receiving,
and select Receive. (where XXXX is your
model name.)
(Windows®8)
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click
PC-FAX Receive in the left navigation bar,
and then click Receive.
If you choose Backup Print: On, the
machine will also print the fax.
aPress (Settings).
bPress All Settings.
cPress a or b to display Fax.
dPress Fax.
ePress a or b to display
Setup Receive.
fPress Setup Receive.
gPress a or b to display
Memory Receive.
hPress Memory Receive.
iPress a or b to display
PC Fax Receive.
jPress PC Fax Receive.
kThe Touchscreen shows the message
Run PC-Fax on your computer.
Press OK.
lPress a or b to display <USB> or the
name of the PC you want to receive
faxes if you are on a network.
Press <USB> or the name of the PC.
Press OK.
mIf Fax Preview is set to Off, press
Backup Print: On or
Backup Print: Off.
nPress .
Chapter 6
62
NOTE
• PC-FAX Receive is not supported by Mac
OS.
• Before you can set up PC-FAX Receive,
you must install the MFL-Pro Suite
software on your PC. Make sure your PC
is connected and turned on.
(See Software and Network User’s
Guide.)
• If you get an error message and the
machine cannot print the faxes in the
memory, you can use this setting to
transfer your faxes to your PC. (See
Transferring your faxes or Fax Journal
report on page 120.)
• When you receive a colour fax, your
machine prints the colour fax at your
machine but does not send the fax to your
PC.
• To change the destination PC, repeat
steps a to n.
63
7
7
Voice operations 7
Tone or Pulse (Not Available
for New Zealand and South
Africa) 7
If you have a Pulse dialling service, but need
to send tone signals (for example, for
telephone banking), follow the instructions:
aDo one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).
bPress Hook.
cPress # on the machine’s Touchpanel.
Any digits dialled after this will send tone
signals.
When you are finished with the call, the
machine will return to the Pulse dialling
service.
Fax/Tel mode 7
When the machine is in Fax/Tel mode, it will
use the F/T Ring (fast double-ring) to alert
you to pick up a voice call.
If you are at an external telephone, lift the
handset of the external telephone, and then
press Pickup to answer.
If you are at an extension telephone, you'll
need to lift the handset during the F/T Ring
Time and then press #51 (#91 for New
Zealand) between the fast double-rings. If no
one is on the line, or if someone wants to
send you a fax, send the call back to the
machine by pressing l51 (l91 for New
Zealand).
Telephone and external devices 7
Chapter 7
64
Telephone Service for
Australia 7
Distinctive Ring 7
Distinctive Ring 1 is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term “Distinctive Ring”, but
telephone companies market the service
under a variety of names. This service
establishes a second telephone number on
the same line as your existing telephone
number, and each number has its own ring
pattern. Typically, the original number rings
with the standard ring pattern and is used for
receiving voice calls, and the second number
rings with a different ring pattern and is used
for receiving faxes. Only one call can be
answered (or made) at any one time and
while this call is in progress, incoming calls to
either number will be presented with a busy
tone.
NOTE
1Contact your Telephone Service Provider to
determine availability and any other related details.
After you have set the Distinctive Ring
feature to On, the receive mode is set to
Manual automatically. Your Distinctive
Ring Number does not allow Voice
calls - only Faxes. You can not change the
receive mode from Manual mode while
the Distinctive Ring is set to on.
How does your telephone company’s
“Distinctive Ring” service work? 7
Using “Distinctive Ring” service of your
telephone company is the most efficient way
to receive both fax and telephone calls on the
same line. When the voice call comes in, all
phones (extension and external) and the fax
machine will ring to alert you to pick it up. If a
fax call comes in, the fax machine will answer
automatically without ringing, whereas the
extension and external phones will ring twice
with a Distinctive Ring pattern. It is also a
more efficient way of operating a Fax
machine with an extension phone as you do
not have to use the remote activation codes.
It gives you two independent numbers
without the higher cost of a second line.
What does Brother’s “Distinctive
Ring” do? 7
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company’s Distinctive Ring service. The new
telephone number on your line can just
receive faxes.
All extension phones ring
twice, fax machine is silent.
Fax machine
automatically
receives and prints
fax message
without ringing.
Fax machine
begins ringing
on third ring.
Registered
Fax
Number
Main number
(Voice Number)
You answer the call
at an external phone
or an extension
phone or at the
machine's handset.
Telephone Answering
Device (TAD)
answers the call.
Incoming Call
(either Voice or Fax)
Flowchart Sequence of Incoming call
Telephone and external devices
65
7
Turning on Distinctive Ring 7
Very Important!
After you have set the Distinctive Ring feature
to on, the receive mode is set to Manual
automatically. Your Distinctive Ring Number
does not allow Voice calls - only Faxes. You
cannot change the receive mode to another
mode while the Distinctive Ring is set to on.
When Distinctive Ring is on, the LCD will
show D/R as the Receive Mode.
aPress (Settings).
bPress All Settings.
cPress a or b to display Fax.
dPress Fax.
ePress a or b to display
Miscellaneous.
fPress Miscellaneous.
gPress Distinctive.
hPress On.
iPress .
Distinctive Ring is now set to On.
Turning off Distinctive Ring 7
aPress (Settings).
bPress All Settings.
cPress a or b to display Fax.
dPress Fax.
ePress a or b to display
Miscellaneous.
fPress Miscellaneous.
gPress Distinctive.
hPress Off.
iPress .
NOTE
If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (Choose the Receive Mode
on page 52.)
Caller ID 7
Caller ID is a telephone service that allows
the subscriber to see a display of the caller’s
phone number or name as the telephone
rings. It is a fast way to screen your calls. You
can respond quickly to calls you missed,
because Caller IDs are received and stored in
your machine memory.
NOTE
To get the Caller ID Service: apply for the
Caller ID service at your local telephone
company, if available.
Advantages of Caller ID 7
For Business
All businesses profit from a quicker response
to customer calls. Businesses that provide
mail order services, money-lending services
or provide confidential information, can
protect themselves from false orders or
acceptance of false identification.
At Home
Residential customers can protect
themselves from unwanted calls.
Chapter 7
66
How Does the Caller ID Work?7
The Caller ID Appears on the Display
When Your Telephone Rings 7
As your telephone rings, the display shows
you the caller’s phone number or name if the
name has been stored in the Address Book.
Once you answer the call, the caller’s ID
disappears.
NOTE
•If ID Unknown appears on the display, it
means that the call came from outside
your caller ID service area or a public
phone. 1
•If ID Withheld appears on the display, it
means the caller intentionally blocked the
transmission of his/her ID. 1
1Depends on network function.
The Caller ID is Stored in Your
Machine Memory 7
The machine can store a maximum of the last
30 incoming caller IDs in the memory, along
with the time and date of reception. The 31st
call will cause the oldest ID to be erased.
The Caller ID information stored in the
memory can be used for the following.
Printing the Caller ID List.
You can review calls you received by
checking the Caller IDs in memory. This
report will list the Date, Time, Phone
Number (Caller ID) name, and type of Call
(Comment) if available.
See Advanced User’s Guide: How to print
a report.
Telephone Service for
New Zealand 7
FaxAbility 7
FaxAbility is a service offered by Telecom
that allows you to have an additional number
on one phone line, with its own distinctive ring
pattern. This way, when you get an incoming
call, you can identify the number being called
by its ring.
How Will the Fax Machine Treat All
Other Numbers? 7
FaxAbility mode ensures that the machine
will answer calls to the FaxAbility (secondary)
number. When a call comes in to your main
number, all the phones will ring. You can set
an external answering device (TAD) to
answer calls on the other number(s). (See the
chart in this page.)
What is the Advantage of Using the
FaxAbility Function? 7
Using FaxAbility is the most efficient way to
receive both fax and telephone calls on the
same line. It is much easier for your callers
who dial manually. The fax machine will
answer with receiving tones so they will not
have to press an activation code. And the
people who call to talk on your main number
will not have to talk to your fax machine.
Basically, it gives you two independent
numbers without the higher cost of a second
line.
Telephone and external devices
67
7
How Does FaxAbility Work? 7
Your telephone number will have the
standard ring pattern of long, long tone, while
the new number will have a ring pattern of
long, silence, long, etc. When FaxAbility is
On, you will not hear the first ring of all
incoming calls on the fax machine. Extension
phones will ring as usual. If the fax machine
recognises the ring pattern, all ringing will
stop and the fax machine will answer and
automatically receive the fax message.
Otherwise, you will hear the extension
phones and the fax machine continue to ring.
The fax machine always listens to the ring
pattern before it answers, so do not pick up
the phone during that time. You will quickly
learn to recognise the ring pattern for faxes,
so you will not be tempted to answer that
number. Either you or a telephone answering
device can answer the main number(s).
NOTE
After you have set the FaxAbility feature to
On, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the FaxAbility
number, Manual mode means you must
answer all the call yourself. You can not
change the receive mode to the other
mode while the FaxAbility is set to on.
When FaxAbility is on, the LCD will show
D/R as the Receive Mode.
How to Turn FaxAbility OFF or ON 7
The FaxAbility function is designed to
accommodate the FaxAbility service provided
by Telecom. To change the setting, repeat
steps a-j; Step h is where you can choose
either On or Off.
Call Waiting beeps caused by incoming calls
on your main number can affect fax
transmissions. If you have FaxAbility Service
but don’t have Call Waiting, you need do
nothing at this stage. If you do have Call
Waiting as well as FaxAbility, set the Call
Waiting menu option to On. See below.
aPress (Settings).
bPress All Settings.
cPress a or b to display Fax.
dPress Fax.
ePress a or b to display
Miscellaneous.
fPress Miscellaneous.
gPress FaxAbility.
hPress On (or Off) to set FaxAbility.
If you have FaxAbility service, press On.
iPress Call Waiting.
All extension phones ring
twice, fax machine is silent.
Fax machine
automatically
receives and prints
fax message
without ringing.
Fax machine
begins ringing
on third ring.
Registered
Fax
Number
Main number
(Voice Number)
You answer the call
at an external phone
or an extension
phone or at the
machine's handset.
Telephone Answering
Device (TAD)
answers the call.
Incoming Call
(either Voice or Fax)
Flowchart Sequence of Incoming call
Chapter 7
68
jPress On to set Call Waiting.
If you have Call Waiting service, press
On to avoid the trouble caused by Call
Waiting.
kPress .
Caller ID 7
Caller ID is a telephone service that allows
the subscriber to see a display of the caller’s
phone number and name if available as the
telephone rings. It is a fast way to screen your
calls. You can respond quickly to calls you
missed, because Caller IDs are received and
stored in your machine memory.
NOTE
To get the Caller ID Service, apply for the
Caller ID service at your local telephone
company, if available.
Advantages of Caller ID 7
For Business
All businesses profit from a quicker response
to customer calls. Businesses that provide
mail order services, money-lending services
or provide confidential information, can
protect themselves from false orders or
acceptance of false identification.
At Home
Residential customers can protect
themselves from unwanted calls.
How Does the Caller ID Work?7
The Caller ID Appears on the Display
When Your Telephone Rings 7
As your telephone rings, the display shows
you the caller’s phone number or name if
available. Once you answer the call, the
caller’s ID disappears. You can print a list of
the Caller ID information received by your
machine.
See Advanced User’s Guide: How to print a
report.
NOTE
•If ID Unknown appears on the display, it
means that the call came from outside
your caller ID service area. 1
•If ID Withheld appears on the display, it
means the caller intentionally blocked the
transmission of his/her ID. 1
1Depends on network function.
Telephone and external devices
69
7
Telephone Service for
Some Countries 7
Distinctive Ring (For
Singapore, Hong Kong) 7
This machine feature lets you use the
Distinctive Ring subscriber service offered by
some telephone companies, which allows
you to have several telephone numbers on
one phone line. Each phone number has its
own Distinctive Ring pattern, so you will know
which phone number is ringing. This is one
way you can have a separate phone number
for your machine.
Your machine has a Distinctive Ring function,
allowing you to dedicate one phone number
just for receiving faxes. You will need to set
Distinctive Ring to On.
NOTE
You can switch it off temporarily, then turn
it back on. When you get a new fax
number, make sure you reset this
function.
• The machine will answer only calls to
the Distinctive Ring number.
Turning on Distinctive Ring 7
Very Important!
After you have set the Distinctive Ring feature
to on, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the Distinctive Ring
number, Manual mode means you must
answer all the calls yourself. You cannot
change the receive mode to another mode
while the Distinctive Ring is set to on. When
Distinctive Ring is on, the LCD will show D/R
as the Receive Mode.
aPress (Settings).
bPress All Settings.
cPress a or b to display Fax.
dPress Fax.
ePress a or b to display
Miscellaneous.
fPress Miscellaneous.
gPress Distinctive.
hPress On.
iPress .
Distinctive Ring is now set to On.
Chapter 7
70
Turning off Distinctive Ring 7
aPress (Settings).
bPress All Settings.
cPress a or b to display Fax.
dPress Fax.
ePress a or b to display
Miscellaneous.
fPress Miscellaneous.
gPress Distinctive.
hPress Off.
iPress .
NOTE
If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (Choose the Receive Mode
on page 52.)
Caller ID (For Singapore and
Hong Kong) 7
The Caller ID feature of this machine lets you
use the Caller ID subscriber service offered
by many local phone companies. Call your
telephone company for details. This service
provides you, by means of the screen display,
the telephone number (or name) of your
caller as the line rings.
After a few rings, the screen displays the
telephone number of your caller (or name, if
available). Once you answer the call, the
Caller ID information disappears from the
screen, but the call information remains
stored in the Caller ID memory.
ID Unknown display means call
originates outside your Caller ID service
area.
ID Withheld display means the caller
has intentionally blocked transmission of
information.
NOTE
You can print a list of Caller ID information
received by your machine.
See Advanced User’s Guide: How to print
a report.
Caller ID service varies with different
carriers. Call your local phone company to
determine the kind of service available in
your area.
Telephone and external devices
71
7
Telephone services for
South Africa 7
Setting the Telephone Line
Type 7
If you are connecting the machine to a line
that features PBX or ISDN to send and
receive faxes, it is also necessary to change
the Telephone Line Type accordingly by
completing the following steps:
aPress (Settings).
bPress All Settings.
cPress a or b to display
Initial Setup.
dPress Initial Setup.
ePress a or b to display
Phone Line Set.
fPress Phone Line Set.
gPress Normal, PBX or ISDN.
hDo one of the following:
If you choose PBX, go to step i.
If you choose ISDN or Normal, go to
step l.
iPress On or Always.
NOTE
If you choose On, the machine dials a
prefix number before the fax number you
dial only when R is pressed.
If you choose Always, the machine
always automatically dials a prefix number
before the fax number.
jPress Dial Prefix.
kEnter the prefix number using the
keyboard on the Touchscreen.
Press OK.
NOTE
You can use the numbers 0 to 9, #, l and !.
You cannot use ! with any other numbers
or characters.
lPress .
PBX and TRANSFER 7
The machine is initially set to Normal, which
lets the machine connect to a standard PSTN
(Public Switched Telephone Network) line.
However, many offices use a central
telephone system or Private Branch
Exchange (PBX). Your machine can be
connected to most types of PBX. The
machine's recall feature supports timed break
recall only (TBR). TBR will work with most
PBX systems allowing you to gain access to
an outside line, or transfer calls to another
extension. The feature works when the R on
the Touchscreen is pressed.
NOTE
You can program a press of the R button
as part of a number stored in Address
Book. When programming the Address
Book number, press R first (the
Touchscreen shows ‘!’), then enter the
telephone number. If you do this, you do
not need to press R each time before you
dial using an Address Book. (See Storing
numbers on page 80.) However, if your
Telephone Line Type is not set to PBX on
the machine, you cannot use the Address
Book number that the R is programmed
into.
Chapter 7
72
Voice over Internet
Protocol (VoIP) 7
VoIP is a type of phone system that uses an
Internet connection instead of a traditional
telephone line. Telephone providers
frequently bundle VoIP together with Internet
and cable services.
Your machine may not work with some VoIP
systems. If you want to use your machine to
send and receive faxes on a VoIP system,
make sure that one end of your telephone
cord is connected to the socket labelled LINE
on your machine. The other end of the
telephone cord may be connected to a
modem, phone adapter, splitter, or other such
device.
If you have questions about how to
connect your machine to the VoIP
system, please contact your VoIP
provider.
After you have connected your machine to
the VoIP system, check for a dial tone. Lift the
external telephone's handset and listen for a
dial tone. If there is no dial tone, please
contact your VoIP provider.
If you are having problems sending or
receiving faxes over a VoIP system, we
recommend changing the machine’s modem
speed to the Basic(for VoIP) setting
(see Telephone line interference / VoIP
on page 141).
NOTE
• VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.
• Brother does not recommend the use of a
VoIP line. VoIP limitations in general can
cause some functions of the fax machine
not to work correctly.
Telephone and external devices
73
7
Connecting an external
TAD (telephone
answering device) 7
You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine “listens” for fax calling
(CNG) tones. If it hears them, the machine
takes over the call and receives the fax. If it
does not hear CNG tones, the machine lets
the TAD continue playing your outgoing
message so your caller can leave a voice
message.
The TAD must answer within two rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings, there are only 8 to 10 seconds of CNG
tones left for the fax “handshake”. Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.
NOTE
If you do not receive all your faxes,
shorten the Ring Delay setting on your
external TAD.
1TAD
2 Protective Cap
When the TAD answers a call, the
Touchscreen shows Telephone.
IMPORTANT
DO NOT connect a TAD elsewhere on the
same telephone line.
Connection settings 7
The external TAD must be connected as
shown in the previous illustration.
aUsing both hands, use the finger holds
on each side of the machine to lift the
scanner cover into the open position.
bCarefully guide the telephone line cord
into the cable channel and out the back
of the machine.
cLift the scanner cover to release the
lock. Gently push the scanner cover
support down and close the scanner
cover using both hands.
dSet your external TAD to one or two
rings. (The machine's Ring Delay setting
does not apply.)
1
1
2
(Example for Australia)
Chapter 7
74
eRecord the outgoing message on your
external TAD.
fSet the TAD to answer calls.
gSet the Receive Mode to
External TAD. (See Choose the
Receive Mode on page 52.)
Recording an outgoing
message (OGM) on an
external TAD 7
Timing is important in recording this
message.
aRecord 5 seconds of silence at the
beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)
bLimit your speaking to 20 seconds.
NOTE
We recommend beginning your OGM with
an initial 5 second silence because the
machine may not hear the fax tones over
a voice. You may try omitting this pause,
but if your machine has trouble receiving,
then you must re-record the OGM to
include it.
Multi-line connections (PABX)7
Most offices use a central telephone system.
Brother recommends that all our machines be
connected to a discreet (dedicated) line.
Although a particular PABX may appear to
work with a particular model of fax machine,
we cannot guarantee that the unit will operate
correctly.
While it is often relatively simple to connect a
fax machine to a PABX, (Private Automatic
Branch Exchange), we suggest that you
contact the company that installed your
telephone system and ask them to connect
the fax machine for you.
Brother does not recommend the use of a
PABX line. PABX limitations in general can
cause some functions of the fax machine not
to work correctly.
Telephone and external devices
75
7
External and extension
telephones 7
Connecting an external or
extension telephone 7
You can connect a separate telephone to
your machine as shown in the diagram.
1 Extension telephone
2 External telephone
3 Protective Cap
Operation from external and
extension telephones 7
If you answer a fax call on an extension or an
external telephone, you can make your
machine take the call by using the Remote
Activation Code. When you press the Remote
Activation Code l51 (l91 for New
Zealand), the machine starts to receive the
fax.
If the machine answers a voice call and fast
double-rings for you to take over, use the
Remote Deactivation Code #51 (#91 for
New Zealand) to take the call at an extension
telephone. (See F/T Ring Time (Fax/Tel
mode only) on page 55.)
If you answer a call and no one is on
the line: 7
Assume you are receiving a manual fax.
Press l51 (l91 for New Zealand) and wait
for the chirp or until the Touchscreen shows
Receiving, and then hang up.
NOTE
You can also use the Fax Detect feature to
make your machine automatically take the
call. (See Fax Detect on page 56.)
Using a cordless external
telephone 7
Once the base unit of the cordless telephone
has been connected to the same telephone
line as the machine (See External and
extension telephones on page 75.), you can
answer calls on the cordless handset during
the Ring Delay.
(Example for Australia)
1
2
3
Chapter 7
76
Using remote codes 7
Remote Activation Code 7
If you answer a fax call on an extension or
external telephone, you can tell your machine
to receive it by dialling the Remote Activation
Code l51 (l91 for New Zealand). Wait for
the chirping sounds and then replace the
handset. (See Fax Detect on page 56.)
If you answer a fax call at the external
telephone, you can make the machine
receive the fax by pressing Fax Start and
choose Receive.
Remote Deactivation Code 7
If you receive a voice call and the machine is
in Fax/Tel mode, it will start to sound the F/T
Ring (fast double-ring) after the initial ring
delay. If you pick up the call on an extension
telephone, you can turn the F/T Ring off by
pressing #51 (#91 for New Zealand) (make
sure you press this between the rings).
If the machine answers a voice call and fast
double-rings for you to take over, you can
take the call at the external telephone by
pressing Pickup.
Changing the remote codes 7
If you want to use Remote Activation, you
have to turn on the remote codes. The preset
Remote Activation Code is l51 (l91 for
New Zealand). The preset Remote
Deactivation Code is #51 (#91 for New
Zealand). If you want to, you can replace
them with your own codes.
aPress (Settings).
bPress All Settings.
cPress a or b to display Fax.
dPress Fax.
ePress a or b to display
Setup Receive.
fPress Setup Receive.
gPress a or b to display Remote Codes.
hPress Remote Codes.
iDo one of the following:
If you want to change the Remote
Activation Code, press Act.Code.
Enter the new code, and then
press OK.
If you want to change the Remote
Deactivation Code, press
Deact.Code.
Enter the new code, and then
press OK.
If you do not want to change the
Codes, go to step j.
If you want to turn the Remote Codes
Off (or On), press Remote Codes.
Press Off (or On).
jPress .
NOTE
• If you are always disconnected when
accessing your external TAD remotely, try
changing the Remote Activation Code and
Remote Deactivation Code to another
three-digit code using the numbers 0-9, l,
#.
• Remote Codes might not work with some
telephone systems.
77
8
8
How to dial 8
Manual dialling 8
aLoad your document.
bDo one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).
cPress all of the digits of the fax number.
dPress Fax Start.
Dialling from the Address
Book 8
aLoad your document.
bPress (Fax).
cPress (Address Book).
dDo one of the following:
Press a or b to display the number
you want to dial.
Press , and then enter the first
letter of the name and press OK.
Press the name you want to dial.
If the name has two numbers, go to
step e.
If the name has one number, go to
step f.
NOTE
If the LDAP search is available, the result
will be shown on the Touchscreen with
.
(For details, see Software and Network
User’s Guide.)
ePress the number you want to dial.
fTo send a fax, press Apply.
gPress Fax Start.
The machine scans and sends the fax.
Dialling and storing numbers 8
Chapter 8
78
Fax Redial 8
If you are sending a fax automatically and the
line is busy, the machine will redial up to three
times at five minute intervals.
aLoad your document.
bDo one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).
cPress Redial.
dPress Fax Start.
NOTE
• In Real Time Transmission the automatic
redial feature does not work when you are
using the scanner glass.
• (Not available for South Africa)
If you are sending a fax manually and the
line is busy, press Hook before performing
step c above.
•Redial will change to Pause when you
enter a fax number.
• Redial only works if you dialled from the
machine.
Additional Dialling
Operations 8
Outgoing Call history 8
The last 30 numbers you sent a fax to will be
stored in the outgoing call history. You can
choose one of these numbers to fax to, add to
the Address Book, or delete from the history.
aPress (Fax).
bPress (Call History).
cPress Outgoing Call.
dPress the number you want.
eDo one of the following:
To send a fax, press Apply.
Press Fax Start.
If you want to store the number,
press Edit and then press
Add to Address Book.
(See Advanced User’s Guide:
Storing Address Book numbers from
the Outgoing Call history.)
If you want to delete the number from
the Outgoing Call history list, press
Edit and then press Delete.
Press Yes to confirm.
Press .
Dialling and storing numbers
79
8
Caller ID history (Only
available for some countries) 8
This feature requires the Caller ID subscriber
service offered by many local telephone
companies. (See Caller ID on page 65, 68
and 70 for your relevant country.)
The numbers, or names if available, from the
last 30 faxes and telephone calls you
received will be stored in the Caller ID history.
You can view the list or choose one of these
numbers to fax to, add to Address Book, or
delete from the history. When the thirty-first
call comes into the machine, it replaces
information about the first call.
NOTE
If you are not a Caller ID subscriber, you
can still view call dates from the Caller ID
history and delete entries from the list.
aPress (Fax).
bPress (Call History).
cPress Caller ID history.
dPress the number or the name you want.
eDo one of the following:
To send a fax, press Apply.
Press Fax Start.
If you want to store the number,
press Edit and then press
Add to Address Book.
(See Advanced User’s Guide:
Storing Address Book numbers from
the Caller ID history (Only available
for some countries).)
If you want to delete the number from
the Caller ID history list, press Edit
and then press Delete.
Press Yes to confirm.
Press .
NOTE
You can print the Caller ID list.
(See Advanced User’s Guide: How to
print a report.)
Chapter 8
80
Storing numbers 8
You can set up your machine to do the
following types of easy dialling: Address Book
and Groups for broadcasting faxes.
NOTE
If you lose electrical power, the Address
Book numbers that are in the memory will
not be lost.
Storing a pause 8
When you are storing Address Book
numbers, you can insert one or more 3.5 (2.5
for South Africa) second pauses by pressing
Pause on the Touchscreen.
Storing Address Book
numbers 8
You can store up to 100 Addresses with a
name, and each name can have two
numbers.
aPress (Fax).
bPress (Address Book).
cPress Edit.
dPress a or b to display
Add New Address.
ePress Add New Address.
fPress Name.
gEnter the name using the keyboard on
the Touchscreen (up to 16 characters).
Press OK.
(For help entering letters, see Entering
Text on page 191.)
hPress Address 1.
iEnter the first fax or telephone number
using the keyboard on the Touchscreen
(up to 20 digits).
Press OK.
NOTE
• Be sure to include the area code when
entering a fax or telephone number.
Depending on the country, the Caller ID
names and history may not be displayed
correctly if the area code is not registered
with the fax or telephone number.
•If you downloaded the Internet Fax
feature:
If you want to store an E-mail address to
use with Internet Fax or Scan to E-mail
server, press and enter the E-mail
address and press OK. (See Entering Text
on page 191.)
jIf you want to store a second fax or
telephone number, press Address 2.
Enter the second fax or telephone
number using the keyboard on the
Touchscreen (up to 20 digits).
Press OK.
kPress OK to confirm.
lDo one of the following:
To store another Address Book
number, repeat steps c to k.
To finish storing numbers, press .
Dialling and storing numbers
81
8
Changing or deleting Address
Book names or numbers 8
You can change or delete an Address Book
name or number that has already been
stored.
aPress (Fax).
bPress (Address Book).
cPress Edit.
dDo one of the following:
Press a or b to display Change.
Press Change to edit the name or
numbers of an address. Go to
step e.
Press a or b to display Delete.
Press Delete.
Choose the numbers you want to
delete by pressing them to display a
red check mark.
Press OK.
Press Yes to confirm. Go to step i.
ePress a or b to display the number you
want to change.
fPress the number you want to change.
gDo one of the following:
If you want to change the name,
press Name.
Enter the new name (up to 16
characters) using the keyboard on
the Touchscreen. (For help entering
letters, see Entering Text
on page 191.)
Press OK.
If you want to change the first fax or
telephone number, press
Address 1.
Enter the new fax or telephone
number (up to 20 digits) using the
keyboard on the Touchscreen.
Press OK.
If you want to change the second fax
or telephone number, press
Address 2.
Enter the new fax or telephone
number (up to 20 digits) using the
keyboard on the Touchscreen.
Press OK.
NOTE
How to change the stored name or
number:
If you want to change a character or a
stored number, press d or c to position the
cursor to highlight the character or the
number you want to change, and then
press . Enter the new character or
number.
hDo one of the following:
Press OK to finish.
To change another Address Book
number, repeat steps c to h.
To make more changes, return
to g.
iPress .
82
9
How to copy 9
The following steps demonstrate a basic copy
operation.
aDo one of the following to load your
document:
Place the document face up in the
ADF.
(See Using the ADF on page 44.)
Place the document face down on
the scanner glass.
(See Using the scanner glass
on page 45.)
bPress (Copy).
The Touchscreen shows:
1 No. of Copies
You can enter the number of copies by
pressing - or + on the Touchscreen (as
shown above) or by using the dial pad.
cIf you want more than one copy, enter
the number (up to 99).
dPress Mono Start or Colour Start.
Stop copying 9
To stop copying, press .
Making copies 9
1
Making copies
83
9
Copy options 9
You can change the following copy settings.
aPress (Copy).
bPress Options.
cPress a or b to scroll through the copy
settings.
When the setting you want is displayed,
press it and choose your option.
dWhen you have finished changing
options, press OK.
(Basic User’s Guide)
For information about changing the following
copy settings, see pages 83 to 84.
Paper Type
Paper Size
Tray Select
(MFC-J3720/MFC-J6720DW)
ADF HighSpeed Mode
(Advanced User’s Guide)
For information about changing the following
copy settings, see Advanced User’s Guide:
Copy options.
Quality
Enlarge/Reduce
Page Layout
2in1(ID)
Stack/Sort
Density
2-sided Copy
Ink Save Mode
Thin Paper Copy
Auto Deskew
Book Copy
Watermark Copy
Remove Background Colour
Set New Default
Factory Reset
NOTE
If you want to sort copies, use the ADF.
Paper Type 9
If you are copying on a special type of paper,
set the machine for the type of paper you are
using to get the best print quality.
aLoad your document.
bPress (Copy).
cEnter the number of copies you want.
dPress Options.
ePress a or b to display Paper Type.
fPress Paper Type.
gPress a or b to display Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency,
and then press the option you want to
set.
hIf you do not want to change additional
settings, press OK.
iPress Mono Start or Colour Start.
Paper Size 9
If you are copying on paper other than A4
size, you will need to change the Paper Size
setting. You can copy only on A4, A5, A3,
Photo (10 15 cm), Letter, Legal or Ledger
paper.
aLoad your document.
bPress (Copy).
cEnter the number of copies you want.
dPress Options.
Chapter 9
84
ePress a or b to display Paper Size.
fPress Paper Size.
gPress a or b to display A4, A5, A3,
10x15cm, Letter, Legal or Ledger,
and then press the option you want to
set.
NOTE
If you are using the manual feed slot insert
only one sheet of paper at a time. (See
Loading paper in the manual feed slot
on page 33.)
hIf you do not want to change further
settings, press OK.
iPress Mono Start or Colour Start.
Tray Select
(MFC-J3720/MFC-J6720DW) 9
You can change the tray temporarily for the
next copy. To change the default tray setting,
see Tray use in Copy mode
(MFC-J3720/MFC-J6720DW) on page 38.
aLoad your document.
bPress (Copy).
cEnter the number of copies you want.
dPress Options.
ePress a or b to display Tray Select.
fPress Tray Select.
gPress Tray #1, Tray #2 or
Auto Tray Select.
hIf you do not want to change additional
settings, press OK.
iPress Mono Start or Colour Start.
ADF High Speed Mode
copying 9
When copying multi-page A4 or Letter size
documents, you can print multiple copies
faster by placing the documents face up,
long edge first in the ADF. (See Using the
ADF on page 44.)
aPlace your document face up, long side
edge first in the ADF.
bPress (Copy).
cPress the Options.
dPress a or b to display
ADF HighSpeed Mode.
ePress ADF HighSpeed Mode.
fPress On (or Off).
gRead the information on the
Touchscreen, and then confirm it by
pressing OK.
hIf you do not want to change more
settings, press OK.
NOTE
Change Paper Size to A4 or Letter to
match the paper size of your document.
iPress Mono Start or Colour Start.
The machine scans the document and
starts printing.
NOTE
Enlarge/Reduce, Page Layout,
Auto Deskew and
Advanced Settings are not available
with ADF HighSpeed Mode.
85
10
10
PhotoCapture Center™
operations
(PHOTO mode) 10
Even if your machine is not connected to your
computer, you can print photos directly from
digital camera media or a USB Flash drive.
(See Print Images on page 88.)
You can scan documents and save them
directly to a memory card or USB Flash drive.
(See How to scan to a memory card or USB
Flash drive on page 89.)
If your machine is connected to a computer,
you can use your computer to access a
memory card or USB Flash drive that is
inserted in the front of the machine.
(See Software and Network User’s Guide.)
Using a memory card or USB
Flash drive 10
Your Brother machine has media drives
(slots) for use with the following popular
digital camera media: Memory Stick Duo™,
Memory Stick PRO Duo™, SD Memory Card,
SDHC Memory Card, SDXC Memory Card,
MultiMedia Card, MultiMedia Card plus and a
USB Flash drive.
The PhotoCapture Center™ feature lets you
print digital photos from your digital camera at
high resolution to get photo quality printing.
Printing photos from a memory
card or USB Flash drive 10
Chapter 10
86
Getting started 10
aOpen the media slot cover.
bFirmly put a memory card or USB Flash drive into the correct slot.
1 USB Flash drive
IMPORTANT
The USB direct interface supports only a USB Flash
drive, a PictBridge-compatible camera, or a digital
camera that uses the USB mass storage standard. Any
other USB devices are not supported.
2 Memory card slot
Slot Compatible memory cards
Upper slot
Memory Stick Duo™
Memory Stick PRO Duo™
Memory Stick Micro™ (M2™)
(Adapter required)
Lower slot
SD Memory Card
SDHC Memory Card
SDXC Memory Card
MultiMedia Card
MultiMedia Card plus
miniSD (Adapter required)
miniSDHC (Adapter required)
microSD (Adapter required)
microSDHC (Adapter required)
MultiMedia Card mobile
(Adapter required)
12
Printing photos from a memory card or USB Flash drive
87
10
IMPORTANT
• DO NOT insert a Memory Stick Duo™ into the lower SD slot, this may cause damage to the
machine.
• DO NOT insert more than one media card in the machine at the same time. Doing this may
cause damage to the machine.
• DO NOT unplug the power cord or remove the memory card or USB Flash drive from the media
drive (slot) or USB direct interface while the machine is reading or writing to the memory card
or USB Flash drive. You will lose your data or damage the card.
The machine can only read one device at a time.
Chapter 10
88
Print Images 10
View Photos 10
You can preview your photos on the
Touchscreen before you print them. If your
photos are large files there may be a delay
before each photo is displayed.
aOpen the media slot cover.
bPut the memory card or USB Flash drive
in the correct slot.
cPress Photo.
dPress d or c to display View Photos.
ePress View Photos.
fDo one of the following:
If you want to choose photos to print
or print more than one for an image,
go to step g.
If you want to print all photos, press
Print All. Press Yes to confirm.
Go to step j.
gPress d or c to display the photo you
want to print, and then press it.
hEnter the number of copies you want
either by entering the number of copies
or by pressing + or -.
Press OK.
iRepeat steps g and h until you have
chosen all the photos you want to print.
jPress OK.
kRead and confirm the displayed list of
options and do one of the following:
If you want to change the print
settings, press Print Settings.
(See Advanced User’s Guide:
PhotoCapture Center™ print
settings.)
If you do not want to change any
settings, go to step l.
lPress Start to print.
Printing photos from a memory card or USB Flash drive
89
10
PhotoCapture Center™
print settings 10
You can temporarily change the print settings
for the next print.
The machine returns to its default settings
after 1 minute.
NOTE
You can save the print settings you use
most often by setting them as the default.
(See Advanced User’s Guide: Setting
your changes as a new default.)
How to scan to a
memory card or USB
Flash drive 10
You can scan monochrome and colour
documents to a memory card or USB Flash
drive. Monochrome documents will be stored
in PDF (*.PDF) or TIFF (*.TIF) file formats.
Colour documents may be stored in PDF
(*.PDF) or JPEG (*.JPG) file formats. The
factory setting is Colour, 200 dpi and the
default format is PDF. The machine creates
file names based on the current date.
(See Quick Setup Guide.) For example, the
fifth image scanned on July 1, 2013 would be
named 01071305.PDF. You can change the
colour and resolution.
aLoad your document.
bOpen the media slot cover.
cPut the memory card or USB Flash drive
in the correct slot.
dPress Scan to Media.
IMPORTANT
DO NOT take out the memory card or
USB Flash drive while the machine is
reading or writing to it to avoid damaging
the card, USB Flash drive, or the data
stored on them.
eDo one of the following:
If you want to use the default
settings, go to j.
If you want to change the default
settings, go to f.
fPress Options.
Chapter 10
90
gChoose the settings for
ADF High Speed Mode, Scan Type,
Resolution, File Type,
Scan Size, Scan Long Paper,
File Name, Auto Crop and
Remove Background Colour as
required.
NOTE
• If you chose colour in the scan type
setting, you cannot choose the file type
TIFF.
• If you chose monochrome in the scan type
setting, you cannot choose the file type
JPEG.
•Scan Long Paper is available only
when using the ADF.
•Remove Background Colour
removes the base colour of documents to
make the scanned data more
recognisable.
hThe file name is set automatically.
However, you can create a name of your
choice using the keyboard on the
Touchscreen. Press File Name, and
then enter the file name. You can only
change the first 6 digits of the file name.
Press OK.
iPress OK.
NOTE
If you want to save the settings as a
shortcut, press Save as Shortcut.
jPress Start.
If you are using the scanner glass, the
Touchscreen shows Next page?.
Press Yes or No. After you finish
scanning, make sure you choose No
before removing the memory card or
USB Flash drive from the machine.
91
11
11
Printing a document 11
The machine can receive and print data from
your computer. To print from a computer, you
must install the printer driver.
(For more information, see Software and
Network User’s Guide.)
aInstall the Brother printer driver from the
CD-ROM or Brother website.
(See Quick Setup Guide.)
bFrom your application, choose the Print
command.
cChoose the name of your machine in the
Print dialog box and click Properties or
Preferences, depending on the
application you are using.
dChoose the settings you want to change
in the Properties dialog box.
Commonly used settings include:
Media Type
Print Quality
Paper Size
Orientation
Colour / Greyscale
Ink Save Mode
Scaling
2-sided / Booklet
eClick OK.
fClick Print (or OK depending on the
application you are using) to begin
printing.
How to print from a computer 11
92
12
Before scanning 12
To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)
Configure the machine with a TCP/IP address if network scanning does not work.
(See Software and Network User’s Guide.)
How to scan to a computer 12
How to scan to a computer
93
12
Scanning a document as a PDF file using
ControlCenter4 (Windows®)12
(For detailed information, see Software and Network User’s Guide.)
NOTE
• The screens on your PC may vary depending on your model.
• This section is based on using the Advanced Mode of ControlCenter4.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
aLoad your document. (See How to load documents on page 44.)
b(Windows® XP, Windows Vista® and Windows®7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows®8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then
click ControlCenter4. The ControlCenter4 application will open.
cIf the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click
OK.
dMake sure the machine you want to use is selected from the Model drop-down list.
Chapter 12
94
eSet the scanning configuration.
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
fClick OK.
1
2
4
5
3
How to scan to a computer
95
12
gClick File.
hPress Scan.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
Chapter 12
96
How to change the machine’s SCAN mode
settings for PDF scanning 12
You can change your machine’s Scan mode settings using ControlCenter4. (Windows®)
a(Windows® XP, Windows Vista® and Windows®7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows®8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
bMake sure the machine you want to use is selected from the Model drop-down list.
cClick the Device Settings tab.
dClick Device Scan Settings.
How to scan to a computer
97
12
eChoose the File tab. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
fClick OK.
1
2
4
5
3
Chapter 12
98
How to scan a document as a PDF file using the Touchscreen 12
aLoad your document. (See How to load documents on page 44.)
bPress (Scan).
cPress d or c to display to File.
dPress to File.
eIf the machine is connected to a network, press the PC Name.
Do one of the following:
If you want to use the default settings, go to step j.
If you want to change the default settings, go to step f.
fPress Options.
gPress Set with Touch Panel.
Press On.
hChoose the settings for ADF High Speed Mode, Scan Type, Resolution, File Type,
Scan Size, and Remove Background Colour as required.
iPress OK.
jPress Start.
The machine starts the scanning process.
NOTE
The following scan modes are available.
•to OCR
•to File
•to Image
•to Media
•to E-mail
•to E-mail Server
•to FTP
•to Network
•WS Scan 1 (Web Services Scan)
1Windows® users only. (Windows Vista® SP2 or later, Windows®7 and Windows®8)
(See Software and Network User’s Guide.)
How to scan to a computer
99
12
ADF High Speed Mode scanning 12
When scanning multi-page A4 or Letter size documents, you can scan faster by placing them face
up, long edge first in the ADF. (See How to load documents on page 44.)
aPlace your document in the ADF face up, long edge first.
If you want to scan to a memory card or USB Flash drive, open the media slot cover and put
the memory card or USB Flash drive in the correct slot.
bPress (Scan).
cPress d or c to display to OCR, to File, to Image, to Media, to E-mail,
to E-mail Server, to FTP or to Network and press the option you want to use.
dWhen the machine connected to a network, press the PC name.
ePress Options.
For to OCR, to File, to Image and to E-mail, press Set with Touch Panel, and
then press On.
fPress ADF High Speed Mode.
gPress On (or Off).
hRead the information on the Touchscreen, and then confirm it by pressing OK.
iIf you do not want to change more settings, press OK.
NOTE
Change Scan Size to A4 or Letter to match the size of your document.
jPress Start.
The machine starts scanning the document.
NOTE
•Auto Crop and Scan Long Paper are not available with ADF High Speed Mode.
• The Scan Size options will be limited to A4 and Letter when using
ADF High Speed Mode.
100
A
Replacing the ink
cartridges A
Your machine is equipped with an ink dot
counter. The ink dot counter monitors the
level of ink in each of the four cartridges.
When the machine detects an ink cartridge is
running out of ink, the machine will display a
message.
NOTE
For example, when one of the ink
cartridges is near the end of its life, the
Touchscreen will display Ink Low (name
of colour).
You should purchase replacement
cartridges in preparation for when the
machine indicates one or more of the ink
cartridges are at the end of their life.
When one of the ink cartridges is at the
end of its life, the Touchscreen will display
Cannot Print or
B&W 1-sided Print Only.
You should only replace the actual ink
cartridge when this message
Cannot Print or
B&W 1-sided Print Only appears on
the Touchscreen.
The Touchscreen will show which ink
cartridge is low or needs replacing. Be sure to
follow the Touchscreen prompts to replace
the ink cartridges in the correct order.
Even though the machine tells you to replace
an ink cartridge, there will be a small amount
of ink left in the ink cartridge. It is necessary
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly.
CAUTION
If ink gets in your eyes, wash it out with
water at once and call a doctor if you are
concerned.
IMPORTANT
Brother multifunction machines are
designed to work with ink of a particular
specification and will work to a level of
optimum performance and reliability when
used with Brother Original ink cartridges.
Brother cannot guarantee this optimum
performance and reliability if ink or ink
cartridges of other specifications are
used. Brother does not therefore
recommend the use of cartridges other
than Brother Original cartridges or the
refilling of used cartridges with ink from
other sources. Damage to the product
caused by the use of consumables
manufactured by third parties may not be
covered by the product warranty. Please
refer to the terms of the product warranty.
aOpen the ink cartridge cover (1).
If one or more of the ink cartridges have
reached the end of their life, the
Touchscreen shows
B&W 1-sided Print Only or
Cannot Print.
Routine maintenance A
1
Routine maintenance
101
A
bPress the lock release lever as shown to
release the cartridge indicated on the
Touchscreen. Remove the cartridge
from the machine.
cOpen the new ink cartridge bag for the
colour indicated on the Touchscreen,
and then take out the ink cartridge.
dTurn the green release lever on the
orange protective packing (1)
counterclockwise until it releases the
vacuum seal. Then remove the orange
protective packing as shown.
IMPORTANT
DO NOT touch the cartridge in the area
indicated (2); this can prevent the
machine from detecting the cartridge.
1
2
1
2
102
eEach colour has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
fGently push the back of the ink cartridge
marked PUSH until the cartridge lever
lifts, and then close the ink cartridge
cover.
gThe machine will automatically reset the
ink dot counter.
NOTE
• If you replaced an ink cartridge, the
Touchscreen may ask you to verify that it
was a brand new one (for example,
Did you change Black). For each
new cartridge you installed, press Yes to
reset the ink dot counter for that colour. If
the ink cartridge you installed is not a
brand new one, be sure to press No.
• If the Touchscreen shows
No Ink Cartridge or
Cannot Detect after you install the ink
cartridge, check that the ink cartridge is a
brand new Brother Original cartridge and
that it is installed correctly. Remove the
ink cartridge and reinstall it slowly and
firmly until the cartridge lever lifts.
IMPORTANT
• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.
• DO NOT touch the cartridge insertion
slots. If you do so, the ink may stain your
skin.
• DO NOT shake the ink cartridges. If ink
gets on your skin or clothing, immediately
wash it off with soap or detergent.
• If you mix the colours by installing an ink
cartridge in the wrong position, the
Touchscreen shows
Wrong Ink Colour. Check which ink
cartridges are not matched by colour to
their ink cartridge positions and move
them to their correct positions.
• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.
• DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.
Routine maintenance
103
A
Cleaning and checking
the machine A
Cleaning the scanner glass A
aUnplug the machine from the electrical
socket.
bLift the document cover (1). Clean the
scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.
cIn the ADF unit, clean the white bar (1)
and the glass strip (2) with a lint-free
cloth moistened with a non-flammable
glass cleaner.
NOTE
In addition to cleaning the glass strip with
a non-flammable glass cleaner, run your
finger tip over the glass strip to see if you
can feel anything on it. If you feel dirt or
debris, clean the glass strip again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.
2
1
3
i
When there is a
spot of dirt or
correction fluid
on the glass strip,
the printed
sample shows a
vertical line.
After the glass
strip is cleaned,
the vertical line is
gone.
1
2
104
Cleaning the print head A
To maintain good print quality, the machine
will automatically clean the print head when
needed. You can start the cleaning process
manually if there is a print quality problem.
Clean the print head if you get a horizontal
line in the text or graphics, or blank text on
your printed pages. You can clean Black only;
Yellow, Cyan, and Magenta at once; or all
four colours at once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
aPress .
NOTE
You can also press (Settings) and
then Ink.
bPress Cleaning.
cPress Black, Colour or All.
The machine cleans the print head.
When cleaning is finished, the machine
will go back to the Ready mode.
NOTE
• If you clean the print head at least five
times and the print has not improved, try
installing a new Brother Original
Innobella™ ink cartridge for each problem
colour. Try cleaning the print head again
up to five more times. If the print has not
improved, contact Brother customer
service or your local Brother dealer.
• You can also clean the print head from
your PC.
(See Software and Network User’s
Guide.)
Checking the print quality A
If faded or streaked colours and text appear
on your printouts, some of the print head
nozzles may be clogged. You can check this
by printing the Print Quality Check Sheet and
looking at the nozzle check pattern.
aPress .
NOTE
You can also press (Settings) and
then Ink.
bPress Test Print.
cPress Print Quality.
dPress OK.
The machine begins printing the Print
Quality Check Sheet.
eCheck the quality of the four colour
blocks on the sheet.
Routine maintenance
105
A
fThe Touchscreen asks you if the print
quality is OK.
Do one of the following:
If all lines are clear and visible, press
Yes to finish the Print Quality check
and go to step j.
If you can see missing short lines as
shown below, press No.
gThe Touchscreen asks you if the print
quality is OK for black and then the three
colours.
Press Yes or No.
hThe Touchscreen asks you if you want
to start cleaning.
Press OK.
The machine starts cleaning the print
head.
iAfter the cleaning procedure is finished,
press OK.
The machine prints the Print Quality
Check Sheet again. Return to step e.
jPress .
If you clean the print head at least five times
and the print has not improved, try installing a
new Brother Original Innobella™
replacement ink cartridge for each problem
colour. Try cleaning the print head up to five
more times. If the print has not improved,
contact Brother customer service or your
local Brother dealer.
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
NOTE
When a print head nozzle is clogged, the
printed sample looks like this.
A4, Letter and Executive
A3, Ledger, Legal, Folio, A5, A6,
Envelopes, Photo (10 15 cm), Photo L
(89 127 mm), Photo 2L (13 18 cm)
and Index Card (127 203 mm)
After the print head nozzle is cleaned, the
horizontal lines are gone.
OK Poor
106
Checking the print alignment A
If your printed text becomes blurred or
images become faded, you may need to
adjust the print alignment after transporting
the machine.
aPress .
NOTE
You can also press (Settings) and
then Ink.
bPress Test Print.
cPress Alignment.
dPress OK.
The machine starts printing the
Alignment Check Sheet.
eFor the “A” pattern, press a or b to
display the number of the test print that
has the least visible vertical stripes
(1-9), and then press it.
Press OK.
Repeat this step for the B, C and D
patterns.
In the example, number 6 is the best
choice for A, B, C and D.
NOTE
fPress .
i
When the print
alignment is not
adjusted correctly,
text looks blurry
like this.
After the print
alignment is
adjusted correctly,
text looks like this.
Routine maintenance
107
A
Setting the date and
time A
The Touchscreen displays the date and time.
If it is not current, follow these instructions to
re-enter it.
You can add the date and time to each fax
you send by setting your Station ID.
aPress (Settings).
bPress All Settings.
cPress a or b to display
Initial Setup.
dPress Initial Setup.
ePress a or b to display Date & Time.
fPress Date & Time.
gPress Date.
hEnter the last two digits of the year on
the Touchscreen, and then press OK.
iEnter the two digits for the month on the
Touchscreen, and then press OK.
jEnter the two digits for the day on the
Touchscreen, and then press OK.
kPress Clock Type.
lPress 12h Clock or 24h Clock.
mPress Time.
nTo enter the time, do one of the
following:
If you chose 12h Clock in step l,
enter the time (in 12-hour format)
using the keyboard on the
Touchscreen, and then press AM or
PM.
Press OK.
If you chose 24h Clock in step l,
enter the time (in 24-hour format)
using the keyboard on the
Touchscreen.
Press OK.
(For example, enter 19:45 for
7:45 PM.)
oPress .
108
B
Identifying your problem B
First, check the following:
The machine's power cord is connected correctly and the machine's power switch is turned on.
All of the protective parts have been removed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
Touchscreen Messages
(See Error and maintenance messages on page 110.)
If you did not solve your problem with the above checks, identify your problem and then go to the
suggested page.
Paper handling and Printing problems:
Printing Difficulties on page 129
Print Quality Difficulties on page 131
Paper Handling Difficulties on page 133
Printing Received Faxes on page 134
Telephone and Fax problems:
Telephone Line or Connections on page 134
Handling Incoming Calls on page 137
Receiving Faxes on page 135
Sending Faxes on page 136
Copying problems:
Copying Difficulties on page 138
Troubleshooting B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Troubleshooting
109
B
Scanning problems:
Scanning Difficulties on page 138
PhotoCapture Center™ Difficulties on page 139
Software and Network problems:
Software Difficulties on page 139
Network Difficulties on page 139
Difficulties when entering data on page 140
110
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
in the table.
You can clear most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Error Message Cause Action
B&W 1-sided Print Only
Replace ink.
One or more of the colour ink
cartridges have reached the end of
their life.
You can use the machine in
monochrome mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
Touchscreen, each operation works
in the following way:
Printing
If you choose Greyscale in the
Advanced tab of the printer
driver, you can use the machine
as a monochrome printer.
2-sided printing is not available
when this message appears.
Copying
If the paper type is set to
Plain Paper you can make
copies in monochrome.
2-sided copying is not available
when this message appears.
Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper, the machine will
receive and print the faxes in
monochrome.
If a sending machine has a colour
fax, the machine’s “handshake”
will ask that the fax be sent as
monochrome.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 100.)
NOTE
The machine will stop all print
operations, you cannot use the
machine until a new ink cartridge is
installed in the following cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper or
Inkjet Paper.
• (Windows®) If you select
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you select
Slow Drying Paper in the
Print Settings of the printer
driver.
Troubleshooting
111
B
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not
detect it.
Take out the new ink cartridge and
re-install it slowly and firmly until the
cartridge lever lifts. (See Replacing
the ink cartridges on page 100.)
An ink cartridge is not installed
correctly.
If you are using non Brother Original
ink, the machine may not detect the
ink cartridge.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local
Brother dealer.
Cannot Detect Ink
Volume
If you are using non Brother Original
ink, the machine may not detect the
ink volume.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local
Brother dealer.
Cannot Print
Replace ink.
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available,
monochrome faxes will be stored in
the memory. If a sending machine
has a colour fax, the machine's
“handshake” will ask that the fax be
sent as monochrome.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 100.)
Comm. Error Poor telephone line quality caused a
communication error.
If the problem continues, call the
telephone company and ask them to
check your telephone line.
Connection Failed You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open. The scanner cover is not locked in the
closed position.
Lift the scanner cover, and then close
it again.
Make sure the telephone line cord
and USB cable (if used) have been
guided correctly through the cable
channel and out the back of the
machine.
The ink cartridge cover is not locked
in the closed position.
Firmly close the ink cartridge cover
until it locks into place.
Data Remaining in
Memory
Print data is left in the machine's
memory. Press . The machine will cancel
the job and clear it from the memory.
Try to print again.
Disconnected The other person or other person's
fax machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and
you are using a VoIP (Voice over IP)
system, try changing the
Compatibility to Basic(for VoIP).
(See Telephone line
interference / VoIP on page 141.)
Error Message Cause Action
112
Document Jam/too Long
The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
(See Using the ADF on page 44.)
(See Document jam on page 121.)
DR Mode in Use
(For Australia, Singapore
and Hong Kong)
FaxAbility On
(For New Zealand)
(For Australia, Singapore and Hong
Kong)
The machine is in Distinctive Ring
mode. You cannot change the
Receive Mode from Manual to
another mode.
(For New Zealand)
The machine is in FaxAbility mode.
You cannot change the Receive
Mode from Manual to another mode.
(For Australia, Singapore and Hong
Kong)
Set Distinctive Ring to Off.
(See Turning off Distinctive Ring
on page 65 and 70.)
(For New Zealand)
Set FaxAbility to Off.
(See How to Turn FaxAbility OFF or
ON on page 67.)
High Temperature The room temperature is too high. After lowering the room temperature,
allow the machine to cool down to
room temperature. Try again later.
Hub is Unusable. A hub or USB Flash drive with hub
has been connected to the USB direct
interface.
Hubs, including USB Flash drives
with built-in hubs, are not supported.
Unplug the device from the USB
direct interface.
Image Too Long The proportions of your photo are
irregular so effects could not be
added.
Choose a regularly proportioned
image.
Image Too Small The size of your photo is too small to
trim.
Choose a larger image.
Error Message Cause Action
Troubleshooting
113
B
Ink Absorber Full The ink absorber box or flushing box
is full. These components are
periodic maintenance items that may
require replacement after a period of
time to ensure optimum performance
from your Brother machine. Because
these components are periodic
maintenance items, the replacement
is not covered under the warranty.
The need to replace these items and
the time period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans itself
upon power up. The use of
non-Brother ink may cause frequent
cleanings because non-Brother ink
could cause poor print quality, which
is resolved by cleaning. The more
cleaning the machine requires, the
faster these boxes will fill up.
NOTE
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.
The ink absorber box or flushing box
will need to be replaced. Contact
Brother Customer Service or your
local Brother Authorised Service
Centre to have your machine
serviced.
Other reasons for cleaning are:
1 After a paper jam has been
cleared, the machine
automatically cleans itself before
the next received fax is printed.
2 The machine automatically cleans
itself after sitting idle for more than
30 days (infrequent use).
3 The machine automatically cleans
itself after ink cartridges of the
same colour have been replaced
12 times.
Ink Absorber NearFull
The ink absorber box or flushing box
is nearly full.
Contact Brother customer service or
your local Brother dealer.
Ink Low One or more of the ink cartridges are
near the end of their life. If one of the
colour ink cartridges is near the end
of its life and someone is sending you
a colour fax, your machine’s
“handshake” will ask that the fax be
sent as monochrome. If the sending
machine has the ability to convert it,
the colour fax will be printed at your
machine as a monochrome fax.
Order a new ink cartridge. You can
continue printing until the
Touchscreen shows
Cannot Print. (See Replacing the
ink cartridges on page 100.)
Error Message Cause Action
114
Low Temperature The room temperature is too low. After increasing the room
temperature, allow the machine to
warm up to room temperature. Try
again later.
Media Error The memory card is either corrupted,
incorrectly formatted, or there is a
problem with the memory card.
Remove the memory card from the
media drive (slot) of the machine and
format it correctly.
Put the card firmly into the slot again
to make sure it is in the correct
position. If the error remains, check
the media drive (slot) of the machine
by inserting a working memory card.
Media is Full. The memory card or USB Flash drive
you are using already contains 999
files.
Your machine can only save to your
memory card or USB Flash drive if it
contains less than 999 files. Delete
unused files and try again.
The memory card or USB Flash drive
you are using does not have enough
free space to scan the documents.
Press .
Delete unused files from your
memory card or USB Flash drive to
make some free space, and then try
again.
No Caller ID
(Only available for some
countries)
There is no incoming call history. You
did not receive calls or you have not
subscribed to the Caller ID service
from your telephone company.
If you want to use the Caller ID
feature, call your telephone company.
(See Caller ID on page 65, 68 and 70
for your relevant country.)
No File The memory card or USB Flash drive
in the media drive does not contain a
.JPG file.
Insert a different memory card or USB
Flash drive containing .JPG files into
the slot.
No Ink Cartridge An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly and firmly until the
cartridge lever lifts. (See Replacing
the ink cartridges on page 100.)
Error Message Cause Action
Troubleshooting
115
B
(MFC-J3520/
MFC-J6520DW)
No Paper Fed
(MFC-J3720/
MFC-J6720DW)
No Paper Fed
No Paper Fed #1
No Paper Fed #2
The machine is out of paper, or paper
is not correctly loaded in the paper
tray.
Do one of the following:
Refill the paper in the paper tray,
and then press OK on the
Touchscreen.
Remove and reload the paper,
then press OK on the
Touchscreen. (See Loading
paper and other print media
on page 20.)
The paper tray was not fully inserted. Remove the paper tray and re-install
it until it locks into place, and then
press OK on the Touchscreen.
The paper was not inserted in the
centre position of the manual feed
slot.
Remove the paper and re-insert it in
the centre of the manual feed slot,
and then press OK on the
Touchscreen. (See Loading paper in
the manual feed slot on page 33.)
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is
closed evenly at both ends. (See
Printer jam or paper jam
on page 123.)
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 123.
If this error occurs often during
2-sided copying or 2-sided printing,
the paper feed rollers may be stained
with ink. Clean the paper feed rollers.
(See Advanced User’s Guide:
Cleaning the paper feed rollers.)
No Response/Busy The number you dialled has not
answered or is busy.
Verify the number and try again.
Out of Fax Memory The fax memory is full. Do one of the following:
Clear the data from the memory.
To gain extra memory, you can
turn off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Error Message Cause Action
116
Out of Memory The machine's memory is full. If a fax-sending or copy operation
is in process:
Press , Quit or Close and
wait until the other operations that
are in process finish, and then try
again.
Press Send Now to send the
pages scanned so far.
Press Partial Print to copy
the pages scanned so far.
Clear the data in the memory. To
gain extra memory, you can turn
off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Paper Jam [Front] The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 123.
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 127.)
Error Message Cause Action
Troubleshooting
117
B
Paper Jam [Front,Rear]
The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 123.
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 127.)
More than one sheet of paper was
placed in the manual feed slot.
—OR—
Another sheet of paper was placed in
the manual feed slot before the
Touchscreen showed
Put paper in Manual Feed Slot,
and then Press [OK]
.
Do not put more than one sheet of
paper in the manual feed slot at any
one time. Wait until the Touchscreen
shows
Put paper in Manual Feed Slot,
and then Press [OK].
before you
feed the next sheet of paper in the
manual feed slot.
Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 123.
Paper Jam [Rear] The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 123.
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 127.)
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Touchscreen Init.
Failed
The Touchscreen was pressed
before the power on initialization was
completed.
Make sure that nothing is touching or
resting on the Touchscreen,
especially when plugging the
machine in.
Debris may be stuck between the
lower part of the Touchscreen and its
frame.
Insert a piece of stiff paper between
the lower part of the Touchscreen and
its frame and slide it back and forth to
push out the debris.
Error Message Cause Action
118
Unable to Clean XX
Unable to Initialize XX
Unable to Print XX
The machine has a mechanical
problem.
—OR—
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, disconnect the
machine from the power for several
minutes, and then reconnect it.
For more information, see Additional
paper jam clear operations
on page 127.
(The machine can be turned off for
approximately 24 hours without losing
faxes stored in the memory. See
Transferring your faxes or Fax
Journal report on page 120.)
Unable to Scan XX The machine has a mechanical
problem.
Disconnect the machine from the
power for several minutes, and then
reconnect it.
The machine can be turned off for
approximately 24 hours without losing
faxes stored in the memory. (See
Transferring your faxes or Fax
Journal report on page 120.)
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
A broken device has been connected
to the USB direct interface.
Unplug the device from the USB
direct interface, then press to
turn the machine off and then on
again.
Unusable Device
Please disconnect
USB device.
A USB device or USB Flash drive that
is not supported is connected to the
USB direct interface.
For more information, visit us at
http://solutions.brother.com/.
Unplug the device from the USB
direct interface, then press to
turn the machine off and then on
again.
Wrong Ink Colour An ink cartridge has been installed in
the wrong position.
Check which ink cartridges are not
matched by colour to their ink
cartridge positions and move them to
their correct positions.
Error Message Cause Action
Troubleshooting
119
B
(MFC-J3520/
MFC-J6520DW)
Wrong Paper
(MFC-J3720/
MFC-J6720DW)
Wrong Paper
Wrong Paper #1
Wrong Paper #2
The paper size setting does not
match the size of paper in the tray.
1 Check that the paper size you
choose matches the size of paper
in the tray.
(MFC-J3520/MFC-J6520DW:
See Paper Size
(MFC-J3520/MFC-J6520DW)
on page 37.)
(MFC-J3720/MFC-J6720DW:
See Paper Size and Type
(MFC-J3720/MFC-J6720DW)
on page 37.)
2 Make sure you load the paper in a
correct position, by setting the
paper guides to the indicators for
your paper size. (See Loading
paper and other print media
on page 20.)
3 After you have checked the paper
size and the paper position, press
OK on the Touchscreen.
The paper orientation is incorrect for
the paper size.
You did not set the paper guides in
the tray to the indicators for the paper
size you are using.
If you are printing from your
computer, make sure the paper size
you choose in the printer driver
matches the size of paper in the tray.
(See Software and Network User’s
Guide.)
Wrong Tray Setting
(MFC-J3720/
MFC-J6720DW)
The machine’s Paper Size and Tray
Use settings do not match the size of
paper in the tray you are using.
Follow the instructions on the
Touchscreen and try to print again.
Configure the paper size setting for
the tray according to the on-screen
instructions.
Error Message Cause Action
120
Error animations B
Error animations display step-by-step
instructions when paper gets jammed. You
can read the steps at your own pace by
pressing c to see the next step and d to go
back a step.
Transferring your faxes or Fax
Journal report B
If the Touchscreen shows:
Unable to Clean XX
Unable to Initialize XX
Unable to Print XX
Unable to Scan XX
We recommend transferring your faxes to
another fax machine or to your PC. (See
Transferring faxes to another fax machine
on page 120 or Transferring faxes to your PC
on page 120.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring the Fax Journal
report to another fax machine on page 121.)
Transferring faxes to another fax
machine B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)
aPress to temporarily interrupt the
error.
bPress (Settings).
cPress All Settings.
dPress a or b to display Service.
ePress Service.
fPress Data Transfer.
gPress Fax Transfer.
hDo one of the following:
If the Touchscreen shows No Data,
there are no faxes left in the
machine's memory.
Press Close, and then press .
Enter the fax number to which faxes
will be forwarded.
iPress Fax Start.
Transferring faxes to your PC B
You can transfer the faxes from your
machine's memory to your PC.
aPress to temporarily interrupt the
error.
bMake sure you have installed
MFL-Pro Suite on your PC, and then
turn on PC-FAX Receiving on the PC.
Do one of the following:
(Windows® XP, Windows Vista® and
Windows®7)
From (Start), select All Programs,
Brother, MFC-XXXX,
PC-FAX Receiving, and select
Receive. (where XXXX is your model
name.)
(Windows®8)
Click (Brother Utilities), and then
click the drop-down list and select your
model name (if not already selected).
Click PC-FAX Receive in the left
navigation bar, and then click Receive.
Troubleshooting
121
B
cMake sure you have set PC-Fax
Receive on the machine. (See PC-FAX
Receiving (Windows®) on page 61.)
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
Touchscreen will ask if you want to
transfer the faxes to your PC.
dDo one of the following:
To transfer all faxes to your PC,
press Yes. If Fax Preview is set to
Off, you will be asked if you want to
also turn on the backup print option.
To exit and leave the faxes in the
memory, press No.
ePress .
Transferring the Fax Journal report to
another fax machine B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)
aPress to temporarily interrupt the
error.
bPress (Settings).
cPress All Settings.
dPress a or b to display Service.
ePress Service.
fPress Data Transfer.
gPress Report Transfer.
hEnter the fax number to which the Fax
Journal report will be forwarded.
iPress Fax Start.
Document jam B
Documents can jam in the ADF unit if they are
not inserted or fed correctly, or if they are too
long. Follow the steps to clear a document
jam.
Document is jammed in the top of the
ADF unit B
aTake out any paper from the ADF that is
not jammed.
bOpen the ADF cover.
cRemove the jammed document by
pulling it upward.
1 ADF cover
dClose the ADF cover.
ePress .
IMPORTANT
To avoid document jams, close the ADF
cover correctly by pushing it gently in the
centre.
1
122
Document is jammed inside the ADF
unit B
aTake any paper that is not jammed out
of the ADF.
bLift the document cover.
cPull the jammed document out to the
left.
1 document cover
dClose the document cover.
ePress .
Removing small documents jammed
in the ADF B
aLift the document cover.
bInsert a piece of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.
1 document cover
cClose the document cover.
dPress .
1
1
Troubleshooting
123
B
Printer jam or paper jam B
Located and removed the jammed paper by
following these steps.
aUnplug the machine from the electrical
socket.
b(MFC-J3520/MFC-J6520DW)
Pull the paper tray #1 (1) completely out
of the machine.
(MFC-J3720/MFC-J6720DW)
Pull paper tray #1 and then tray #2 (2)
completely out of the machine.
If the Touchscreen shows
Paper Jam [Rear], go to step j.
cPull out the jammed paper (1).
(MFC-J3520/MFC-J6520DW)
(MFC-J3720/MFC-J6720DW)
dLift the green Jam Clear Flap, and
remove the jammed paper.
1
2
1
1
124
eMake sure you look carefully inside the
machine above and below the green
Jam Clear Flap for any pieces of paper.
fUsing both hands, use the finger holds
on each side of the machine to lift the
scanner cover (1) into the open position.
gSlowly pull the jammed paper (1) out of
the machine.
hMove the print head (if necessary) to
reach any paper remaining in this area.
Make sure no jammed paper is left in the
corners of the machine (1) and (2).
IMPORTANT
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
reach the paper.
• If the print head is in the right corner as
shown in the illustration, you cannot move
the print head. Re-connect the power
cord. Hold down until the print head
moves to the centre. Then unplug the
machine from the power source and
remove the paper.
• If ink gets onto your skin, immediately
wash with soap and plenty of water.
1
1
1
2
Troubleshooting
125
B
iMake sure you look carefully inside (1)
for any pieces of paper.
Do one of the following:
If the Touchscreen shows
Paper Jam [Front], go to
step n.
If the Touchscreen shows
Paper Jam [Front,Rear], go to
step j.
jOpen the Jam Clear Cover at the back
of the machine.
kOpen the inside cover (1).
1
1
126
lMake sure you look carefully inside for
any jammed paper. If there is any
jammed paper, slowly pull it out of the
machine.
mClose the inside cover and Jam Clear
Cover. Make sure the covers are closed
completely.
nPut the paper tray firmly back in the
machine.
(MFC-J3520/MFC-J6520DW)
(MFC-J3720/MFC-J6720DW)
Troubleshooting
127
B
oGently close the scanner cover using
the finger holds on each side.
CAUTION
Be careful not to pinch your fingers when
you close the scanner cover.
Always use the finger holds provided on
each side of the scanner cover when
opening and closing it.
NOTE
Make sure you pull out the paper support
until it clicks.
pRe-connect the power cord.
NOTE
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 127.)
Additional paper jam clear operationsB
aUsing both hands, use the finger holds
on each side of the machine to lift the
scanner cover (1) into the open position.
Move the print head (if necessary) to
reach any paper remaining in this area.
Make sure no jammed paper is left in the
corners of the machine (2) and (3).
NOTE
If the print head is at the right corner as
shown in the illustration, hold down
until the print head moves to the centre.
bUnplug the machine from the electrical
socket.
1
2
3
128
cGently close the scanner cover using
the finger holds on each side.
CAUTION
Be careful not to pinch your fingers when
you close the scanner cover.
Always use the finger holds provided on
each side of the scanner cover when
opening and closing it.
dOpen the manual feed slot cover.
ePut only one sheet of A4 or Letter size
thick paper, such as glossy paper, in
Landscape orientation in the manual
feed slot.
Push the paper into the manual feed
slot.
NOTE
• We recommend you use glossy paper.
• If you don't push the paper far enough into
the manual feed slot, the machine will not
feed it when you re-connect the power
cord.
fRe-connect the power cord.
The paper you placed in the manual
feed slot will be fed through the machine
and ejected.
gUsing both hands, use the finger holds
on each side of the machine to lift the
scanner cover into the open position.
Make sure that a piece of paper is not
still jammed inside the machine.
Gently close the scanner cover using
the finger holds on each side.
Troubleshooting
129
B
If you are having difficulty with your machine B
NOTE
• For technical help, you must contact Brother customer support.
• If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/.
Printing Difficulties
Difficulty Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the Touchscreen is showing an error message.
(See Error and maintenance messages on page 110.)
Make sure that the machine is online.
(Windows® XP and Windows Server® 2003)
Click Start/Printers and Faxes. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name). If the printer is offline, it will show Use Printer Online.
Select this option to enable the printer.
(Windows Vista® and Windows Server® 2008)
Click /Control Panel/Hardware and Sound/Printers. Right-click
Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is
offline, it will show Use Printer Online. Select this option to enable the printer.
(Windows® 7 and Windows Server® 2008 R2)
Click /Devices and Printers. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name) and choose Seewhat’sprinting. Click Printer and
make sure that Use Printer Offline is cleared.
(Windows® 8 and Windows Server® 2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the
Hardware and Sound (Hardware) group, click View devices and printers.
Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and
select Seewhat’sprinting. If printer driver options appear, select your printer
driver. Click Printer in the menu bar and make sure that Use Printer Offline is not
selected.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 100.)
130
No printout.
(continued)
The document will not print if the old, unprinted data remains in the printer driver
spooler. Open the printer icon, and then delete all the data. Your printer icon can
be found in the following way:
(Windows® XP and Windows Server® 2003)
Click Start/Printers and Faxes.
(Windows Vista® and Windows Server® 2008)
Click /Control Panel/Hardware and Sound/Printers.
(Windows® 7 and Windows Server® 2008 R2)
Click /Devices and Printers/Printers and Faxes.
(Windows® 8 and Windows Server® 2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings/Control Panel/Hardware and Sound (Hardware)
group/View devices and printers/Printers.
(Mac OS X v10.6.8)
Click System Preferences/Print & Fax.
(OS X v10.7.x, 10.8.x)
Click System Preferences/Print & Scan.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
(See Unprintable area on page 36.)
Cannot perform “Page Layout”
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:
(Windows®)
Click Colour Settings on the Advanced tab, and make sure you clear
Colour Enhancement.
(Macintosh)
Choose Color Settings, click Advanced Color Settings, and make sure you
clear Color Enhancement.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
(See Software and Network User’s Guide.)
Colour Enhancement is not
working correctly.
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
Machine does not print from
Adobe® Illustrator®.
Try to reduce the print resolution.
(See Software and Network User’s Guide.)
Printing Difficulties (continued)
Difficulty Suggestions
Troubleshooting
131
B
Print Quality Difficulties
Difficulty Suggestions
Poor print quality. Check the print quality. (See Checking the print quality on page 104.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Paper Type (MFC-J3520/MFC-J6520DW) on page 37.)
(See Software and Network User’s Guide.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not
recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with ink from other sources.
Make sure you are using one of the recommended types of paper.
(See Acceptable paper and other print media on page 39.)
The recommended environment for your machine is between 20 C to 33 C.
White horizontal lines appear in text
or graphics.
A4, Letter and Executive
A3, Ledger, Legal, Folio, A5, A6,
Envelopes, Photo (10 15 cm),
Photo L (89 127 mm),
Photo2L(1318 cm) and Index
Card (127 203 mm)
Clean the print head. (See Cleaning the print head on page 104.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 39.)
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.
132
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 104.)
Make sure you are using Brother Original Innobella™ ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.
Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment on page 106.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides
are adjusted correctly. (See Loading paper and other print media on page 20.)
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top centre of
the printed page.
Make sure the paper is not too thick or curled.
(See Acceptable paper and other print media on page 39.)
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media on page 39.) Don't handle the paper until the ink is
dry.
Make sure the print side is face down in the paper tray.
Make sure you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the printer driver.
Ink is smudged or wet when using
glossy photo paper.
Be sure to check the front and back of the paper. Place the glossy surface
(printing surface) face down. (See Paper Type (MFC-J3520/MFC-J6520DW)
on page 37.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Printouts appear dirty or the paper
jams when using A3 paper.
(PC print for Windows®)
Select Slow Drying Paper in the Basic tab of the printer driver.
(PC print for Macintosh)
Select Print Settings from the drop-down list and then check
Slow Drying Paper of the printer driver.
(Copy)
Adjust the copy density to make copies lighter. (See Advanced User’s Guide:
Adjusting Density.)
Stains appear on the reverse side or
at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:
Cleaning the machine’s printer platen.)
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 20.)
Make sure the paper feed rollers are not dirty with ink.
(See Advanced User’s Guide: Cleaning the paper feed rollers.)
The machine prints dense lines on
the page.
(Windows®)
Select Reverse Order in the Basic tab of the printer driver.
Print Quality Difficulties (continued)
Difficulty Suggestions
Troubleshooting
133
B
The printouts are wrinkled. (Windows®)
In the printer driver Advanced tab, click Colour Settings and clear
Bi-Directional Printing.
(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options and clear Bi-Directional Printing.
Make sure you are using Brother Original Innobella™ ink.
Paper Handling Difficulties
Difficulties Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the Touchscreen shows the Paper Jam message and you still have a problem,
see Error and maintenance messages on page 110.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)
Photo paper does not feed
correctly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Machine feeds multiple pages. Do the following:
(See Loading paper and other print media on page 20.)
Make sure the paper is loaded correctly in the paper tray.
Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
on page 123.)
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
Guide: Cleaning the paper pick-up rollers.)
When using the manual feed slot, load only one sheet of paper at a time.
There is a paper jam. See Printer jam or paper jam on page 123. Make sure the paper guides are set to
the correct paper size. Do not extend the paper tray when you load A5 or smaller
size paper.
Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine. (See Additional paper jam
clear operations on page 127.)
Print Quality Difficulties (continued)
Difficulty Suggestions
134
The paper jams when you use
2-sided copy or 2-sided print.
Use one of the jam prevention settings, 2-sided 1 or 2-sided 2.
For copying:
(See Advanced User’s Guide: 2-sided copying.)
For printing:
(See Software and Network User’s Guide.)
If paper jams occur often during 2-sided copying or 2-sided printing, the paper
feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced
User’s Guide: Cleaning the paper feed rollers.)
Printing Received Faxes
Difficulty Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. You can check this by
making a test copy; if your copy looks good, you probably had a bad connection
with static or interference on the telephone line. Ask the other party to re-send the
fax.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Left and right margins are cut off or
a single page is printed on two
pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size (MFC-J3520/MFC-J6520DW) on page 37.)
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)
Received colour fax prints only in
monochrome.
Replace the colour ink cartridges that have reached the end of their life, and then
ask the other person to send the colour fax again.
(See Replacing the ink cartridges on page 100.)
Telephone Line or Connections
Difficulty Suggestions
Dialling does not work.
(No dial tone)
Check the line cord connections.
(Not available in New Zealand)
Change the Tone/Pulse setting. (See Quick Setup Guide.)
If there is no dial tone, connect a known-working telephone and telephone line
cord to the socket. Then lift the external telephone's handset and listen for a dial
tone. If there is still no dial tone, ask your telephone company to check the line
and/or wall socket.
The machine does not answer
when called.
Make sure the machine is in the correct Receive Mode for your setup.
(See Choose the Receive Mode on page 52.) Check for a dial tone. If possible, call
your machine to hear it answer. If there is still no answer, check the telephone line
cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Paper Handling Difficulties (continued)
Difficulties Suggestions
Troubleshooting
135
B
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. (Not available for South Africa)
Make sure your machine has a dial tone by pressing Hook in Fax mode. If you
hear static or interference on your fax line, call your local telephone provider.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine. If you
subscribe to DSL or VoIP services, contact your service provider for connection
instructions. To lower the modem speed and turn off ECM (error correction mode),
see Telephone line interference / VoIP on page 141.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See Choose the Receive Mode on page 52.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, select Fax Only mode.
If your Brother machine shares a line with an external answering machine, select
External TAD mode. In External TAD mode, your Brother machine will
automatically receive incoming faxes and voice callers will be able to leave a
message on your answering machine.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel
mode, your Brother machine will automatically receive faxes and produce a fast
double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer incoming faxes,
select Manual mode. In Manual mode, you must answer every incoming call and
activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the Ring Delay setting:
If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay
to 1 ring. (See Ring Delay on page 55.)
If the Receive Mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
Have someone send you a test fax:
If you received the test fax successfully, your machine is operating correctly.
Remember to reset your Ring Delay or answering machine setting back to
your original setting. If receiving problems recur after resetting the Ring Delay,
then a person, device, or subscriber service is answering the fax call before
the machine has a chance to answer.
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
136
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly. (See Connecting an external TAD (telephone answering device)
on page 73.)
1 Connect the external TAD as shown in the illustration on page 73.
2 Set your answering machine to answer in one or two rings.
3 Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Remote Activation Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l51 (l91 for New Zealand) and Start to send a fax.”
4 Set your answering machine to answer calls.
5 Set your Brother machine’s Receive Mode to External TAD. (See Choose
the Receive Mode on page 52.)
Make sure your Brother machine’s Fax Detect feature is turned On. Fax Detect is
a feature that allows you to receive a fax even if you have answered the call on an
external or extension telephone. (See Fax Detect on page 56.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference / VoIP on page 141.)
(South Africa only)
If you connect your machine to a PBX or ISDN line, set the menu setting of
Telephone Line Type to your telephone line type. (See Setting the Telephone Line
Type on page 71.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine.
Print the Transmission Verification Report and check for an error. (See Advanced
User’s Guide: Reports.)
Contact your administrator to check your Secure Function Lock Settings.
Ask the other party to check that the receiving machine has paper.
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is poor, clean the scanner. (See
Cleaning the scanner glass on page 103.)
Receiving Faxes (continued)
Difficulty Suggestions
Troubleshooting
137
B
Transmission Verification Report
says RESULT:ERROR.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get RESULT:ERROR on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (See Advanced User’s Guide: Turning off
Memory Receive operations.), print fax messages from the machine’s memory
(See Advanced User’s Guide: Printing a fax from the memory.), or cancel a
Delayed Fax or Polling Job. (See Cancelling a fax in process on page 49.)
(See Advanced User’s Guide: Checking and cancelling waiting jobs.) If the
problem continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine's Compatibility setting to Basic(for VoIP).
(See Telephone line interference / VoIP on page 141.)
(South Africa only)
If you connect your machine to PBX or ISDN, set the menu setting of Telephone
Line Type to your telephone line type. (See Setting the Telephone Line Type
on page 71.)
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
on page 103.)
Handling Incoming Calls
Difficulty Suggestions
The machine “hears” a voice as a
CNG Tone.
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax-receiving tones. Deactivate the machine by pressing .
Try avoiding this problem by turning Fax Detect to Off.
(See Fax Detect on page 56.)
Sending a fax call to the machine. If you answered on an extension or external telephone, press your Remote
Activation Code (the factory default is l51 (l91 for New Zealand)). If you
answered on an external telephone, press Fax Start, and then press Receive
to receive the fax. When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an
answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For example: If you subscribe to Call Waiting or another custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt the faxes. Brother's ECM (Error Correction Mode)
feature should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, we recommend using a separate
telephone line with no custom features.
Sending Faxes (continued)
Difficulty Suggestions
138
Copying Difficulties
Difficulty Suggestions
Cannot make a copy. Contact your administrator to check your Secure Function Lock Settings.
Vertical black lines or streaks
appear in copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, and the white bar and white
plastic above them. (See Cleaning the scanner glass on page 103.)
Poor copy results when using the
ADF.
Try using the scanner glass. (See Using the scanner glass on page 45.)
Fit to Page does not work correctly. Make sure your source document is not skewed.
Reposition the document and try again.
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows®)
(Not available in Hong Kong and Taiwan)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
(Hong Kong and Taiwan only)
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
Presto! PageManager with OCR, click File, Select Source and choose the
Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is chosen as the primary source.
In Presto! PageManager, click File, Select Source and choose the Brother
TWAIN driver. You can also scan documents using the ICA Scanner Driver.
(See Software and Network User’s Guide.)
OCR does not work. Try increasing the scanner resolution.
(Macintosh)
Presto! PageManager must be downloaded and installed before use.
For more information, see Accessing Brother Support (Macintosh) on page 5.
Poor scanning results when using
the ADF.
Vertical black lines appear in
the scanned data.
Clean the white bar in the ADF and the glass strip underneath it.
(See Cleaning the scanner glass on page 103.)
Try using the scanner glass. (See Using the scanner glass on page 45.)
Troubleshooting
139
B
PhotoCapture Center™ Difficulties
Difficulty Suggestions
Removable Disk does not work
correctly.
1 Take out the memory card or USB Flash drive and put it back in again.
2 If you have tried “Eject” from within Windows®, take out the memory card or
USB Flash drive before you continue.
3 If an error message appears when you try to eject the memory card or USB
Flash drive, it means the card is being accessed. Wait a while, and then try
again.
4 If all of the above do not work, turn off your PC and machine, and then turn
them on again.
Cannot access Removable Disk
from the computer.
Make sure that you have correctly inserted the memory card or USB Flash drive.
Part of my photo is missing when
printed.
Make sure that Borderless printing and Cropping are turned off. (See Advanced
User’s Guide: Borderless printing and Cropping.)
Software Difficulties
Difficulty Suggestions
Cannot install software or print. (Windows®)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy” Make sure the machine is not showing an error message on the Touchscreen.
Network Difficulties
Difficulty Suggestions
Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode.
Print a Network Configuration Report (see Advanced User’s Guide: Reports) and
check the current Network settings printed in this list.
Reconnect the LAN cable to the hub to verify that the cabling and network
connections are good. If possible, try connecting the machine to a different port on
your hub using a different cable. If the connections are good, the machine shows
LAN Active for 2 seconds.
If you are using a wireless connection or are having network problems,
see Software and Network User’s Guide.
The network scanning feature does
not work.
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
(Macintosh)
Select Other from the Model drop-down list in the main screen of ControlCenter2.
In the Device Selector window, make sure Network is selected in
Connection Type, and then click Browse. Reselect your network machine, and
press OK.
140
The network PC-Fax Receive
feature does not work.
(Windows®)
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:
In Name: Enter any description, for example Brother PC-FAX Rx.
In Port number: Enter 54926.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
The Brother software cannot be
installed.
(Windows®)
Allow network access to the following programs if your security software displays
an alert message during MFL-Pro Suite installation.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it, and then install the Brother software.
Cannot connect to wireless
network.
Investigate the problem using the WLAN Report.
Press (Settings), All Settings, and then press a or b to display
Print Reports. Press Print Reports. Press a or b to display
WLAN Report, and then press WLAN Report.
(See Software and Network User’s Guide.)
Difficulties when entering data
Difficulty Suggestions
The dial pad does not work when
entering numbers or characters.
Use the keyboard on the Touchscreen to enter information.
Network Difficulties (continued)
Difficulty Suggestions
Troubleshooting
141
B
Dial Tone detection B
When you send a fax automatically, by
default your machine will wait for a fixed
amount of time before it starts to dial the
number. By changing the Dial Tone setting to
Detection, you can make your machine
dial as soon as it detects a dial tone. This
setting can save a small amount of time when
sending a fax to many different numbers. If
you change the setting and start having
problems when dialling, you should change it
back to the No Detection setting.
aPress (Settings).
bPress All Settings.
cPress a or b to display
Initial Setup.
dPress Initial Setup.
ePress a or b to display Dial Tone.
fPress Dial Tone.
gPress Detection or No Detection.
hPress .
Telephone line
interference / VoIP B
If you are having problems sending or
receiving a fax due to possible interference
on the telephone line, you can change the
compatibility setting which reduces the
modem speed to minimise errors.
aPress (Settings).
bPress All Settings.
cPress a or b to display
Initial Setup.
dPress Initial Setup.
ePress a or b to display
Compatibility.
fPress Compatibility.
gPress High, Normal or
Basic(for VoIP).
Basic(for VoIP) cuts the
modem speed to 9,600 bps and
turns off colour fax receiving and
ECM, except for colour fax-sending.
Unless interference is a recurring
problem on your telephone line, you
may prefer to use it only when
needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
Basic(for VoIP).
Normal sets the modem speed at
14,400 bps.
High increases the modem speed to
33,600 bps. (factory default)
hPress .
NOTE
• VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.
• Brother does not recommend the use of a
VoIP line. VoIP limitations in general can
cause some functions of the fax machine
not to work correctly.
142
Machine Information B
Checking the serial number B
You can see the machine’s serial number on
the Touchscreen.
aPress (Settings).
bPress All Settings.
cPress a or b to display Machine Info.
dPress Machine Info.
ePress Serial No.
Your machine’s serial number will
appear on the Touchscreen.
fPress .
Checking the firmware
version B
You can see the machine’s firmware version
on the Touchscreen.
aPress (Settings).
bPress All Settings.
cPress a or b to display Machine Info.
dPress Machine Info.
ePress Firmware Version.
fPress Main Version.
Your machine’s firmware version will
appear on the Touchscreen.
gPress .
Reset functions B
The following reset functions are available:
1Machine Reset
You can reset all the machine’s settings
that you have changed, such as Date and
Time and Ring Delay.
2Network
You can reset the print server back to its
default factory settings, such as the
password and IP address information.
3Address Book & Fax
Address Book & Fax resets the following
settings:
Address Book
(Address Book and Setup Groups)
Programmed fax jobs in the memory
(Polled Transmit, Delayed Fax and
Delayed Batch Transmission)
Station ID
(Name and Number)
Remote Fax Options
(Fax Forwarding)
Report settings
(Transmission Verification Report,
Address Book and Fax Journal)
History
(Caller ID history 1 and Outgoing Call)
1Only available for some countries.
Faxes in memory
4All Settings
You can restore all settings to the factory
default.
Brother strongly recommends performing
this procedure before handing over or
disposing of the machine.
Troubleshooting
143
B
NOTE
Unplug the interface cable before you
choose Network or All Settings.
How to reset the machine B
aPress (Settings).
bPress All Settings.
cPress a or b to display
Initial Setup.
dPress Initial Setup.
ePress a or b to display Reset.
fPress Reset.
gPress a or b to display the type of reset
(Machine Reset, Network,
Address Book & Fax or
All Settings), and then press it.
hPress Yes to confirm.
iPress Yes for 2 seconds to reboot the
machine.
144
C
Using the Settings
tables C
Your machine’s Touchscreen LCD is easy to
set up and operate. All you have to do is
press the settings and options you want to set
as they are displayed on the screen.
We have created step-by-step Settings tables
and Feature tables so you can see at-a-
glance all the available choices for each
setting and feature. You can use these tables
to quickly choose your preferred settings in
the machine.
Settings and feature tables C
Settings and feature tables
145
C
Settings tables C
The Settings tables will help you understand the settings selections that are found in the
machine's programs. The factory settings are shown in Bold with an asterisk.
(Settings)C
Level1 Level2 Level3 Options Descriptions Page
Ink (See (Ink) on page 189.)
Wi-Fi TCP/IP — — Lets you configure the
TCP/IP protocol.
See .
WLAN Assistant
— — You can configure your
wireless network settings
using the Brother
CD-ROM.
Setup Wizard — — You can manually
configure your print server
for a wireless network.
See .
WPS/AOSS — — You can easily configure
your wireless network
settings using the
one-button push method.
WPS w/ PIN Code
— — You can easily configure
your wireless network
settings using WPS with a
PIN.
See .
WLAN Status — — You can see the current
wireless network status.
MAC Address — — You can see your
machine's MAC address.
(Paper Type)
(MFC-J3520/
MFC-J6520DW)
——Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Sets the type of paper in
the paper tray.
37
(Paper Size)
(MFC-J3520/
MFC-J6520DW)
——A4*
A5
A3
10x15cm
Letter
Legal
Ledger
Sets the size of paper in
the paper tray.
37
See Software and Network User’s Guide.
See Quick Setup Guide.
The default settings are shown in Bold with an asterisk.
146
(Tray#1)
(MFC-J3720/
MFC-J6720DW)
Paper Type —Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Sets the type of paper in
paper tray #1.
37
Paper Size —A4*
A5
A3
10x15cm
Letter
Legal
Ledger
Sets the size of paper in
paper tray #1.
(Tray#2)
(MFC-J3720/
MFC-J6720DW)
Paper Size —A4*
A3
Letter
Legal
Ledger
Sets the size of paper in
paper tray #2.
37
Fax Preview ——On
Off*
You can view faxes you
receive on the
Touchscreen.
57
All Settings — — For more
information, see
All Settings in the
following table.
Configures the detailed
settings.
—
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
See Quick Setup Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
147
C
All Settings C
Level1 Level2 Level3 Options Descriptions Page
General Setup Ink Test Print Print Quality
Alignment
Lets you check the print
quality or alignment.
104
106
Cleaning Black
Colour
All
Lets you clean the print
head.
104
Ink Volume — Lets you check the
available ink volume.
See .
Paper Type
(MFC-J3520/
MFC-J6520DW)
—Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Sets the type of paper in
paper tray.
37
Paper Size
(MFC-J3520/
MFC-J6520DW)
—A4*
A5
A3
10x15cm
Letter
Legal
Ledger
Sets the size of paper in
paper tray.
37
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
148
General Setup
(Continued)
Tray Setting
(MFC-J3720/
MFC-J6720DW)
Tray #1 Paper Type
(Options)
Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Sets the type of paper in
paper tray #1.
37
Paper Size
(Options)
A4*
A5
A3
10x15cm
Letter
Legal
Ledger
Sets the size of paper in
paper tray #1.
Tray #2 Paper Size
(Options)
A4*
A3
Letter
Legal
Ledger
Sets the size of paper in
paper tray #2.
37
Tray Use: Copy
Tray #1
Tray #2
Auto Tray Select
*
Choose the tray that will
be used for copying.
38
Tray Use: Fax Tray #1
Tray #2
Auto Tray Select
*
Choose the tray that will
be used for faxing.
39
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
149
C
General Setup
(Continued)
Volume Ring Off
Low
Med*
High
Adjusts the ring volume. 18
Beep Off
Low*
Med
High
Adjusts the volume of the
sounds when you press
the Touchscreen or
Touchpanel.
18
Speaker Off
Low
Med*
High
Adjusts the speaker
volume.
19
LCD Settings Backlight Light*
Med
Dark
You can adjust the
brightness of the
Touchscreen backlight.
19
Dim Timer Off
10Secs
20Secs
30Secs*
You can set how long the
Touchscreen backlight
stays on after the last
finger press.
See .
Keyboard
Settings
—QWERTY*
ABC
You can choose the type
of keyboard for the
Touchscreen.
12
Sleep Mode —1Min
2Mins
3Mins
5Mins*
10Mins
30Mins
60Mins
You can choose how long
the machine will remain
idle before it goes into
Sleep Mode.
See .
Function Lock Set Password — You can restrict selected
machine operations for up
to 10 restricted users and
for all other
non-authorized Public
users.
Lock OffiOn —
Shortcut
Settings
Shortcut Name
Edit Shortcut
Name
— You can change the
shortcut name.
17
Delete — Deletes the shortcut. 17
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
150
Fax Setup Receive Receive Mode Fax Only*
Fax/Tel
External TAD
Manual
Choose the Receive
Mode that best suits your
needs.
52
Ring Delay 2 - 10 (2*)
(Example for
Australia)
Sets the number of rings
before the machine
answers in Fax Only or
Fax/Tel mode.
55
F/T Ring Time 20Secs
30Secs*
40Secs
70Secs
(For New
Zealand)
20Secs
30Secs*
40Secs
55Secs
Sets the length of the fast
double-ring time in
Fax/Tel mode.
55
Fax Preview On
Off*
You can view received
faxes on the
Touchscreen.
57
Fax Detect On*
Off
Receives fax messages
automatically when you
answer a call and hear fax
tones.
56
Remote Codes Remote Codes
(Options)
On*
Off
Act.Code
(l51 (l91 for New
Zealand))
Deact.Code
(#51 (#91 for New
Zealand))
Allows you to answer all
calls at an extension or
external telephone and
use codes to turn the
machine on or off. You
can personalize these
codes.
76
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
151
C
Fax
(Continued)
Setup Receive
(Continued)
Auto Reduction
On*
Off
Cuts the size of incoming
faxes to fit the paper size.
See .
Memory Receive
Off*
Fax Forward
Fax Storage
PC Fax Receive
You can set the machine
to either forward fax
messages, store
incoming faxes in the
memory (so you can
retrieve them while you
are away from your
machine) or send faxes to
your PC.
If you choose
Fax Forward or
PC Fax Receive, you
can turn on the Backup
Print safety feature.
Report Setting
Transmission On
On+Image
Off*
Off+Image
Off2
Off2+Image
Choose the initial setup
for the Transmission
Verification Report.
51
Journal Period Journal Period
Sets the interval for the
automatic printing of the
Fax Journal.
If you have chosen any
other option than Off and
Every 50 Faxes, you
can set the time for the
chosen option.
If you have chosen
Every 7 Days, you can
set the day of the week.
See .
Time
Day
Print Document
— — Prints incoming faxes
stored in the memory.
Remote Access — --- Set your own code for
Remote Retrieval.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
152
Fax
(Continued)
Dial Restriction
Dial Pad Enter # Twice
On
Off*
You can set whether to
restrict fax transmissions,
or require that the user
enters the number twice
in order to prevent
transmissions to an
incorrect address.
See .
Address Book Enter # Twice
On
Off*
Shortcuts Enter # Twice
On
Off*
LDAP Server Enter # Twice
On
Off*
Remaining Jobs
— — Check which jobs are in
the memory and cancel
chosen jobs.
Miscellaneous Distinctive
(For Australia,
Singapore and
Hong Kong)
On
Off*
Use with phone company
distinctive ringing service
allows you to have a voice
number and fax number
on the one phone line.
64
69
FaxAbility
(For New
Zealand only)
On
Off*
If you have FaxAbility
from Telecom, you can
use this function to store
the ringing pattern of your
fax number.
And if you set in to On, you
should use the registered
number only.
66
Call Waiting
(For New
Zealand only)
On
Off*
If you have Call Waiting
as well as FaxAbility, set
the Call Waiting to On.
67
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
153
C
Level1 Level2 Level3 Level4 Options Descriptions Page
Network Wired LAN TCP/IP BOOT Method Auto*
Static
RARP
BOOTP
DHCP
Choose the
BOOT method
that best suits
your needs.
See .
IP Address [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP
address.
Subnet Mask [000-255].
[000-255].
[000-255].
[000-255]
Enter the
Subnet mask.
Gateway [000-255].
[000-255].
[000-255].
[000-255]
Enter the
Gateway
address.
Node Name
BRNXXXXXXXXXXXX
Enter the Node
name.
WINS
Configuration
Auto*
Static
Chooses the
WINS
configuration
mode.
WINS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary
WINS server.
DNS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary DNS
server.
APIPA On*
Off
Automatically
allocates the IP
address from
the link-local
address range.
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
The default settings are shown in Bold with an asterisk.
154
Network
(Continued)
Wired LAN
(Continued)
TCP/IP
(Continued)
IPv6 On
Off*
Enable or
disable the IPv6
protocol. If you
want to use the
IPv6 protocol,
visit
http://solutions.
brother.com/ for
more
information.
See .
Ethernet —Auto*
100B-FD
100B-HD
10B-FD
10B-HD
Chooses the
Ethernet link
mode.
Wired Status
—
Active 100B-FD
Active 100B-HD
Active 10B-FD
Active 10B-HD
Inactive
Wired OFF
You can see the
current wired
network status.
MAC Address — — You can see
your machine’s
MAC address.
WLAN TCP/IP BOOT Method Auto*
Static
RARP
BOOTP
DHCP
Chooses the
BOOT method
that best suits
your needs.
IP Address [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP
address.
Subnet Mask [000-255].
[000-255].
[000-255].
[000-255]
Enter the
Subnet mask.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
155
C
Network
(Continued)
WLAN
(Continued)
TCP/IP
(Continued)
Gateway [000-255].
[000-255].
[000-255].
[000-255]
Enter the
Gateway
address.
See .
Node Name
BRWXXXXXXXXXXXX
Enter the Node
name.
WINS
Configuration
Auto*
Static
Chooses the
WINS
configuration
mode.
WINS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary
WINS server.
DNS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary DNS
server.
APIPA On*
Off
Automatically
allocates the IP
address from
the link-local
address range.
IPv6 On
Off*
Enable or
disable IPv6
protocol for a
wireless LAN.
If you want to
use the IPv6
protocol, visit
http://solutions.
brother.com/ for
more
information.
WLAN Assistant
——You can
configure your
wireless
network settings
using the
Brother
CD-ROM.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
The default settings are shown in Bold with an asterisk.
156
Network
(Continued)
WLAN
(Continued)
Setup Wizard
— — You can
manually
configure your
print server for a
wireless
network.
See .
WPS/AOSS — — You can easily
configure your
wireless
network settings
using the one-
button push
method.
WPS w/ PIN Code
— — You can easily
configure your
wireless
network settings
using WPS with
a PIN.
WLAN Status Status — You can see the
current wireless
network status.
Signal — You can see the
current wireless
network signal
strength.
SSID — You can see the
current SSID.
Comm. Mode — You can see the
current
Communication
Mode.
MAC Address — — You can see
your machine’s
MAC address.
Wi-Fi Direct Push Button — — You can easily
configure your
Wi-Fi Direct™
network settings
using the
one-button push
method.
See .
PIN Code — — You can easily
configure your
Wi-Fi Direct™
network settings
using WPS with
a PIN.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
157
C
Network
(Continued)
Wi-Fi Direct
(Continued)
Manual ——You can
manually
configure your
Wi-Fi Direct™
network
settings.
See .
Group Owner —On
Off*
Sets your
machine as the
Group Owner.
Device
Information
Device Name — You can see the
device name of
your machine.
SSID — Shows SSID of
Group Owner.
When the
machine is not
connected,
Touchscreen
shows
Not Connected
.
IP Address — You can see the
current IP
address of your
machine.
Status
Information
Status G/O Active
(**)
Client Active
Not Connected
Off
** = the number
of devices
You can see the
current Wi-Fi
Direct™
network status.
Signal Strong
Medium
Weak
None
You can see the
current Wi-Fi
Direct™
network signal
strength. When
your machine
acts as Group
Owner, the
Touchscreen
always shows
Strong.
I/F Enable —On
Off*
Enable or
Disable the
Wi-Fi Direct™
connection.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
The default settings are shown in Bold with an asterisk.
158
Network
(Continued)
E-mail/IFAX
(Available after
IFAX is
downloaded)
Mail Address
— — Enter the mail
address. (Up to
60 characters)
See .
Setup Server
SMTP Server Name
(Up to 30
characters)
IP Address
[000-255].
[000-255].
[000-255].
[000-255]
Enter the SMTP
server address.
SMTP Port [00001-65535] Enter the SMTP
port number.
Auth. for SMTP
None*
SMTP-AUTH
POP bef. SMTP
Selects the
Security method
for E-mail
notification.
SMTP SSL/TLS
None*
SSL
TLS
Send or receive
an E-mail via an
E-mail server
that requires
secure SSL/TLS
communication.
Verify
SMTPCert.
On
Off*
Verify the SMTP
Server
Certificate
automatically.
POP3 Server Name
(Up to 30
characters)
IP Address
[000-255].
[000-255].
[000-255].
[000-255]
Enter the POP3
server address.
POP3 Port [00001-65535] Enter the POP3
port number.
Mailbox Name
— Enter the mail
box name. (Up
to
60 characters)
Mailbox
Password
— Enter the
password to
login to the
POP3 server.
(Up to
32 characters)
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
159
C
Network
(Continued)
E-mail/IFAX
(Available after
IFAX is
downloaded)
(Continued)
Setup Server
(Continued)
POP3 SSL/TLS
None*
SSL
TLS
You can send or
receive an
E-mail via an
E-mail server
that requires
secure
SSL/TLS
communication.
See .
Verify
POP3 Cert.
On
Off*
Verify the POP3
Server
Certificate
automatically.
APOP On
Off*
Enables or
disables APOP.
Setup Mail RX
Auto Polling Auto Polling
(Options)
On*
Off
Automatically
checks the
POP3 server for
new messages.
(When On
chosen)
Poll Frequency
(Options)
1Min
3Mins
5Mins
10Mins*
30Mins
60Mins
Sets the interval
for checking for
new messages
on the POP3
server.
Header All
Subject+From+To
None*
Selects the
contents of the
mail header to
be printed.
Delete Error
Mail
On*
Off
Deletes error
mails
automatically.
Notification
On
MDN
Off*
Receives
notification
messages.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
The default settings are shown in Bold with an asterisk.
160
Network
(Continued)
E-mail/IFAX
(Available after
IFAX is
downloaded)
(Continued)
Setup Mail TX
Sender
Subject
— Displays the
subject that is
attached to the
Internet Fax
data.
See .
Size Limit On
Off*
Limits the size
of E-mail
documents.
Notification
On
Off*
Sends
notification
messages.
Setup Relay Relay
Broadcast
On
Off*
Relays a
document to
another fax
machine over
the Internet.
Relay Domain
— Registers the
Domain name.
Relay Report
On
Off*
Prints the Relay
Broadcast
Report.
Manual POP3
Receive
— — Accesses the
POP3 server
and confirms
whether an e-
mail has been
received.
Web Connect
Settings
Proxy
Settings
Proxy
Connection
On
Off*
You can change
the Web
connection
settings.
See .
Address —
Port —
User Name —
Password —
Network I/F ——Wired LAN*
WLAN
You can choose
the network
connection
type.
See .
Network Reset
——Yes
No
Restores all
network settings
back to the
factory default.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
161
C
All Settings (continued) C
Level1 Level2 Level3 Options Descriptions Page
Print Reports XMIT Verify — — Prints these lists and
reports.
See .
Address Book ——
Fax Journal ——
User Settings ——
Network
Configuration
——
WLAN Report ——
Caller ID
history
(Only available
for some
countries.)
——
Machine Info. Serial No. — — Lets you check the serial
number of your machine.
142
Firmware Version
Main Version — Lets you check the
firmware version of your
machine.
142
Initial Setup Date & Time Date — Sets the date and time on
the screen and in the
headings of the faxes you
send.
107
Time —
Clock Type 12h Clock
24h Clock*
Daylight Save
(Not available in
South Africa)
Forward Hour
Backward Hour
Manually changes for
Daylight Savings Time.
See .
Auto Daylight
(For South Africa
only)
On*
Off
Automatically changes for
Daylight Savings Time.
Time Zone — Sets the time zone for
your country.
See .
Station ID Fax
Name
— Enter your name and fax
number to appear on
each page you fax.
Tone/Pulse
(Not available in
New Zealand)
—Tone*
Pulse
Choose the dialling mode.
Dial Tone —Detection
No Detection*
Turns Dial Tone Detection
on or off.
141
See Advanced User’s Guide.
See Quick Setup Guide.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
162
Initial Setup
(Continued)
Dial Prefix
(Not available in
South Africa)
—On
Off*
Sets a prefix number that
will always be added
before the fax number
every time you dial.
See .
Phone Line Set
(For South Africa
only)
—Normal*
PBX
ISDN
Choose the telephone
line type.
71
Compatibility —High*
Normal
Basic(for VoIP)
Adjusts the modem speed
to help resolve
transmission problems.
141
Reset Machine Reset Yes
No
You can reset all the
machine’s settings that
you have changed, such
as Date and Time and
Ring Delay.
142
Network Yes
No
Resets the print server
back to its factory default
settings, such as the
password and IP address
information.
Address Book &
Fax
Yes
No
Deletes all stored
Address Book numbers
and faxes, restores the
Station ID, Address Book
List, Transmission
Verification Report and
Fax Journal back to the
factory default settings.
All Settings Yes
No
Resets all the machine’s
settings back to the
factory default.
Local Language
(depending on
your country)
— (Choose the
language you
want to use)
Allows you to change the
Touchscreen language
for your country.
See .
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
See Quick Setup Guide.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
163
C
Feature tables C
Fax (When Fax Preview is Off.) C
Level1 Level2 Level3 Options Descriptions Page
Redial (Pause) — — — Redials the last number
called. When you are
entering a fax or
telephone number on the
Touchpanel, Redial
changes to Pause on the
Touchscreen. Press
Pause when you need a
delay while dialling
numbers, such as access
codes and credit card
numbers. You can also
store a pause when you
set up addresses.
78
Hook
(Not available in
South Africa)
— — — Press before dialling
when you want to listen to
make sure a fax machine
has answered, and then
press Fax Start.
See .
Tel (R)
(For South Africa
only)
———Tel changes to R when
PBX is selected as the
telephone line type. You
can use R to gain access
to an outside line or to
transfer a call to another
extension when
connected to a PBX.
71
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
164
Address Book
(Search:)
— — When LDAP is off, the
search will be within the
Local Address Book.
When LDAP is on, the
search will be within the
Local Address Book and
LDAP Server.
77
Detail
(This will appear
only when LDAP
is on.)
— Displays detailed
information about the
selected address.
Edit —
Add New Address
Stores Address Book
numbers so you can dial
by pressing
Address Book on the
Touchscreen (and
Apply, then
Fax Start).
80
Setup Groups You can set up Group
numbers for
Broadcasting.
See .
Change You can change Address
Book numbers.
81
Delete You can delete Address
Book numbers.
—Apply — You can send a fax using
the Address Book.
77
Call History Outgoing Call Apply — You can choose a number
from the Outgoing Call
history and then send a
fax to it, add it to the
Address Book, or delete
it.
78
Edit Add to
Address Book
Delete
Caller ID
history
(Only available
for some
countries.)
Apply — You can choose a number
from the Caller ID history
and then send a fax to it,
add it to the Address
Book, or delete it.
79
Edit Add to
Address Book
Delete
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
165
C
Options
Fax Resolution
—Standard*
Fine
S.Fine
Photo
Sets the resolution for
outgoing faxes.
See .
Contrast —Auto*
Light
Dark
Changes the brightness
of faxes you send.
Glass Scan Size
—A4*
A3
Letter
Legal
Ledger
Sets the glass scan size
for faxes.
49
Broadcasting Add Number Add Number You can send the same
fax message to more than
one fax number.
See .
Add from
Address book
Search in
Address book
Preview —On
Off*
You can preview a fax
message before you send
it.
50
Colour Setting
—Mono*
Colour
Sets whether faxes are
sent in monochrome or
colour.
49
Delayed Fax Delayed Fax On
Off*
Sets the time of day in
12-hour or 24-hour format
that the delayed faxes will
be sent.
See .
Set Time —
Batch TX —On
Off*
Combines delayed faxes
to the same fax number at
the same time of day into
one transmission.
Real Time TX —On
Off*
You can send a fax
without using the
memory.
Polled TX —Standard
Secure
Off*
Sets up the document on
your machine to be
retrieved by another fax
machine.
Polling RX —Standard
Secure
Timer
Off*
Sets up your machine to
poll another fax machine.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
166
Options
(Continued)
Overseas Mode —On
Off*
If you are having difficulty
sending faxes overseas,
set this to On.
See .
Call History Outgoing Call Apply You can choose a number
from the Outgoing Call
history and then send a
fax to it, add it to the
Address Book, or delete
it.
Edit
(Options)
Add to
Address Book
Delete
Caller ID
history
(Only available
for some
countries.)
Apply You can choose a number
from the Caller ID history
and then send a fax to it,
add it to the Address
Book, or delete it.
Edit
(Options)
Add to
Address Book
Delete
Address Book
(Search:)
— The search will be within
the Address Book.
77
Edit
Add New Address
You can store Address
Book numbers, so you
can dial by pressing
Address Book on the
Touchscreen (and
Apply, then
Fax Start).
80
Setup Groups You can set up Group
numbers for
Broadcasting.
See .
Change You can change Address
Book numbers.
81
Delete You can delete Address
Book numbers.
—Apply You can send a fax using
the Address Book.
77
Set New Default
—Yes
No
You can save your fax
settings.
See .
Factory Reset —Yes
No
You can restore all
settings back to the
factory default.
Save as
Shortcut
— — — Saves the current settings
as a shortcut.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
167
C
Fax (When Fax Preview is On.) C
Copy C
Level1 Level2 Level3 Options Descriptions Page
Sending Faxes (See Fax (When Fax Preview is Off.) on page 163.)
Received Faxes
Print/Delete
Print All(New
Faxes)
— Prints the new received
faxes.
59
Print All(Old
Faxes)
— Prints the old received
faxes.
Delete All(New
Faxes)
— Deletes the new received
faxes.
59
Delete All(Old
Faxes)
— Deletes the old received
faxes.
Address Book (See Address Book in Fax (When Fax Preview is Off.) on page 163.)
Call History (See Call History in Fax (When Fax Preview is Off.) on page 163.)
The default settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
Options
ADF HighSpeed
Mode
—On
Off*
You can copy A4 or Letter
documents faster by
placing them long side
edge first in the ADF.
84
Quality —Normal*
Best
Choose the Copy
resolution for the next
copy.
See .
Paper Type —Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
(MFC-J3720/
MFC-J6720DW,
when Tray #2 is
selected in
Tray Select.)
Plain Paper
Choose the paper type
that matches the paper in
the tray.
83
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
168
Options
(Continued)
Paper Size —A4*
A5
A3
10x15cm
Letter
Legal
Ledger
(MFC-J3720/
MFC-J6720DW,
when Tray #2 is
selected in
Tray Select.)
A4*
A3
Letter
Legal
Ledger
Choose the paper size
that matches the paper in
the tray.
83
Tray Select
(MFC-J3720/
MFC-J6720DW)
—Tray #1
Tray #2
Auto Tray Select
*
Choose the tray that will
be used for Copy mode.
84
Enlarge/Reduce
100%*—— See .
Enlarge
198% 10x15cm
i
A4
186% 10x15cm
i
Letter
141% A4
i
A3, A5
i
A4
You can choose the
enlargement ratio for the
next copy.
Reduce
97% Letter
i
A4
93% A4
i
Letter
83% Legal
i
A4
69% A3
i
A4, A4
i
A5
47% A4
i
10x15cm
You can choose the
reduction ratio for the next
copy.
Fit to Page — Your machine will adjust
the size of the next copy
to the paper size you set.
Custom(25-400%)
— You can choose the
enlargement or reduction
ratio for your type of
document.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
169
C
Options
(Continued)
Density — Adjusts the density of
copies.
See .
Stack/Sort —Stack*
Sort
You can choose to stack
or sort multiple copies.
Page Layout —Off(1in1)*
2in1(Portrait)
2in1(Landscape)
2in1(ID)
4in1(Portrait)
4in1(Landscape)
1to2
Poster(2x1)
Poster(2x2)
Poster(3x3)
You can make N in 1,
2in1 ID, 1to2, or Poster
copies.
Layout Format
(When you set
Ledger or A3, and
then choose
2in1 or
Poster 2x2)
—(When 2in1 is
chosen.)
Ledgerx2
i
Ledgerx1
Letterx2
i
Ledgerx1
A3x2 iA3x1
A4x2 iA3x1
(When
Poster 2x2 is
chosen)
Ledgerx1
i
Ledgerx4
Letterx1
i
Ledgerx4
A3x1 iA3x4
A4x1 iA3x4
Auto Deskew —Auto*
Off
If your scanned copy is
skewed, your machine
can correct the data
automatically.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
+2
+1
-1
-2
0
170
Options
(Continued)
2-sided Copy Off*— You can choose the
2-sided print settings.
See .
Portrait
Long Edge Flip
—
Landscape
Long Edge Flip
—
Portrait
Short Edge Flip
—
Landscape
Short Edge Flip
—
Advanced Normal*
2-sided 1
2-sided 2
Advanced
Settings
—Off*
Ink Save Mode
Thin Paper Copy
Book Copy
Watermark Copy
Remove Background
Colour
You can choose various
copy settings.
Set New Default
—Yes
No
You can save your copy
settings.
Factory Reset —Yes
No
You can restore all the
settings back to the
factory default.
Save as Shortcut
— — Saves the current settings
as a shortcut.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
171
C
Scan C
Level1 Level2 Level3 Options Descriptions Page
to OCR
(Available after
Presto!
PageManager is
downloaded for
Macintosh users.
See Accessing
Brother Support
(Macintosh)
on page 5.)
PC Select Options (For more
information, see
the Options
on page 173.)
Configure the detailed
settings.
See .
Save as
Shortcut
— Saves the current settings
as a shortcut.
to File*PC Select Options (For more
information, see
the Options
on page 174.)
Configure the detailed
settings.
Save as
Shortcut
— Saves the current settings
as a shortcut.
to Image PC Select Options (For more
information, see
the Options
on page 174.)
Configure the detailed
settings.
Save as
Shortcut
— Saves the current settings
as a shortcut.
to Media
(when a memory
card or USB
Flash drive is
inserted)
—Options (For more
information, see
the Options
on page 175.)
Configure the detailed
settings.
89
Save as
Shortcut
— Saves the current settings
as a shortcut.
See .
to E-mail PC Select Options (For more
information, see
the Options
on page 174.)
Configure the detailed
settings.
See .
Save as
Shortcut
— Saves the current settings
as a shortcut.
to E-mail
Server
(Available after
IFAX is
downloaded)
Address Book — — Choose the address of
the recipient from the
address book.
Manual — — Manually enter the
address of the recipient.
OK Options (For details, see
the Options
on page 176.)
Configure the detailed
settings.
Save as
Shortcut
— Saves the current settings
as a shortcut.
See Software and Network User’s Guide.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
172
to FTP Profile Name Options (For details, see
the Options
on page 177.)
Configure the detailed
settings.
See .
Save as
Shortcut
— Saves the current settings
as a shortcut.
to Network Profile Name Options (For details, see
the Options
on page 177.)
Configure the detailed
settings.
Save as
Shortcut
— Saves the current settings
as a shortcut.
WS Scan
(Appears when
you install a Web
Services
Scanner, which is
displayed in your
computer’s
Windows®
Explorer.)
—Scan PC Select You can scan data by
using the Web Services
protocol.
Scan for E-mail
Scan for Fax
Scan for Print
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
173
C
Options C
(for to OCR)
Level1 Level2 Options Descriptions Page
Options Set with Touch
Panel
Off(Set with
Computer)*
On
If you want to use the
Touchscreen to change the
machine’s settings, choose On.
See .
The settings below will appear when On is selected in
Set with Touch Panel.
ADF High Speed Mode
On
Off*
You can scan A4 or Letter
documents faster by placing
them long side edge first in the
ADF.
99
Scan Type Colour
Black and White*
You can choose the scan type
for your document.
See .
Resolution 100 dpi
200 dpi*
300 dpi
600 dpi
You can choose the scan
resolution for your document.
File Type Text*
HTML
RTF
You can choose the file format
for your document.
Scan Size A4*
A5
A3
10x15cm
Business Card
(90x60mm)
Letter
Legal
Ledger
You can choose the scan size
for your document.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
174
Options C
(for to File, to Image or to E-mail)
Level1 Level2 Options Descriptions Page
Options Set with Touch
Panel
Off(Set with
Computer)*
On
If you want to use the
Touchscreen to change the
machine’s settings, choose On.
See .
The settings below will appear when On is selected in
Set with Touch Panel.
ADF High Speed Mode
On
Off*
You can scan A4 or Letter
documents faster by placing
them long side edge first in the
ADF.
99
Scan Type Colour*
Black and White
You can choose the scan type
for your document.
See .
Resolution 100 dpi
200 dpi*
300 dpi
600 dpi
You can choose the scan
resolution for your document.
File Type (If you choose the
Colour option in the
Scan Type setting)
PDF*
JPEG
(If you choose the
Mono option in the
Scan Type setting)
PDF*
TIFF
You can choose the file format
for your document.
Scan Size A4*
A5
A3
10x15cm
Business Card
(90x60mm)
Letter
Legal
Ledger
You can choose the scan size
for your document.
Remove Background
Colour
Off*
Low
Medium
High
Changes the amount of
background colour that is
removed.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
175
C
Options C
(for to Media)
Level1 Level2 Options Descriptions Page
Options
ADF High Speed Mode
On
Off*
You can scan A4 or Letter
documents faster by placing
them long side edge first in the
ADF.
99
Scan Type Colour*
Black and White
You can choose the scan type
for your document.
89
Resolution 100 dpi
200 dpi*
300 dpi
600 dpi
Auto
You can choose the scan
resolution for your document.
File Type (If you choose the
Colour option in the
Scan Type setting)
PDF*
JPEG
(If you choose the
Mono option in the
Scan Type setting)
PDF*
TIFF
You can choose the file format
for your document.
Scan Size A4*
A5
A3
10x15cm
Business Card
(90x60mm)
Letter
Legal
Ledger
You can choose the scan size
for your document.
Scan Long Paper On
Off*
You can scan a long document
using the ADF.
File Name — You can rename the file.
Auto Crop On
Off*
Scan multiple documents
placed on the scanner glass to
a memory card or USB Flash
drive one at a time.
89
See .
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
176
Options C
(for to E-mail Server)
NOTE
It is available after IFAX is downloaded.
Options
(Continued)
Remove Background
Colour
Off*
Low
Medium
High
Change the amount of
background colour that is
removed.
89
Set New Default Yes
No
You can save your scan
settings as the default settings.
See .
Factory Reset Yes
No
You can restore all settings to
the original factory default
settings.
Level1 Level2 Options1 Descriptions Page
Options
ADF High Speed Mode
On
Off*
You can scan A4 or Letter
documents faster by placing
them long side edge first in the
ADF.
99
Scan Type Colour*
Black and White
You can choose the scan type
for your document.
See .
Resolution 100 dpi
200 dpi*
300 dpi
600 dpi
Auto
You can choose the scan
resolution for your document.
File Type (If you choose the
Colour option in the
Scan Type setting)
PDF*
JPEG
(If you choose the
Mono option in the
Scan Type setting)
PDF*
TIFF
You can choose the file format
for your document.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
177
C
Options C
(for to FTP or to Network)
Options
(Continued)
Scan Size A4*
A5
A3
10x15cm
Business Card
(90x60mm)
Letter
Legal
Ledger
You can choose the scan size
for your document.
See .
Scan Long Paper On
Off*
You can scan a long document
using the ADF.
Set New Default Yes
No
You can save your scan
settings as the default settings.
Factory Reset Yes
No
You can restore all settings to
the original factory default
settings.
Level1 Level2 Options1 Descriptions Page
Options
ADF High Speed Mode
On
Off*
You can scan A4 or Letter
documents faster by placing
them long side edge first in the
ADF.
99
Scan Type Colour*
Black and White
You can choose the scan type
for your document.
See .
Resolution 100 dpi
200 dpi*
300 dpi
600 dpi
Auto
You can choose the scan
resolution for your document.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Options1 Descriptions Page
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
178
Options
(Continued)
File Type (If you choose the
Colour option in the
Scan Type setting)
PDF*
JPEG
(If you choose the
Mono option in the
Scan Type setting)
PDF*
TIFF
You can choose the file format
for your document.
See .
Scan Size A4*
A5
A3
10x15cm
Business Card
(90x60mm)
Letter
Legal
Ledger
You can choose the scan size
for your document.
Scan Long Paper On
Off*
You can scan a long document
using the ADF.
File Name BRNXXXXXXXXXXXX*
Estimate
Report
Order sheet
Contract sheet
Check
Receipt
<Manual>
Choose preset file names. If
you choose Manual, you can
name the file as you like.
Remove Background
Colour
Off*
Low
Medium
High
Change the amount of
background colour that is
removed.
User Name — Enter the user name.
Level1 Level2 Options1 Descriptions Page
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
179
C
Photo C
Level1 Level2 Level3 Options Descriptions Page
Index Print Print Index
Sheet
Print Settings
For more
information, see
the Print Settings
on page 183.
You can print a thumbnail
page.
See .
Print Photos
Print Settings
For more
information, see
the Print Settings
on page 181.
You can print an
individual image.
View Photos*OK
Print Settings
For more
information, see
the Print Settings
on page 181.
You can adjust your
photos with the options.
88
Print All — — You can print all photos in
your memory card or
USB Flash drive.
Enhance Photos
Enhance Auto Correct
Print Settings
(For more
information, see
the Print Settings
on page 181.)
You can adjust and crop
your photos with these
settings.
See .
Enhance Skin
Enhance Scenery
Remove Red-Eye
Night Scene
Fill Light
Whiteboard
Monochrome
Sepia
Auto Correct &
Remove Red-Eye
Crop
Print Settings
For more
information, see
the Print Settings
on page 181.
You can crop your photo
and print a part of the
image.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
180
ID Photo Print Select a Photo
Select ID
Photo Size
(Options)
25x36mm
35x45mm
36x51mm
45x45mm
45x55mm
35x48mm
50x70mm
(2x2.75in)
2x2inch
Print Settings
(For more
information, see
the Print Settings
on page 184.)
You can print ID photos
for your resume, passport
and so on.
See .
Slide Show Show Each
Photo for
3Secs*
10Secs
30Secs
1Min
5Mins
— Sets the time each photo
in the Slide Show is
shown before the
machine switches to the
next photo.
Start — — The machine starts a
Slide Show of your
photos.
You can choose a photo
during the Slide Show
and change the print
settings. (For more
information, see the
Print Settings
on page 181.)
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
181
C
Print Settings C
(for View Photos, Print Photos, Enhance Photos or Slide Show)
Option1 Option2 Option3 Option4 Descriptions Page
Print Quality
(Not available for
DPOF printing.)
Normal
Photo*
— — Choose the print quality. See .
Paper Type Plain Paper
Inkjet Paper
Brother BP71
Other Glossy*
— — Choose the paper type.
Paper Size 10x15cm*
13x18cm
A4
A3
Letter
Ledger
— — Choose the paper size.
(When A4 or
Letter is chosen)
Print Size
8x10cm
9x13cm
10x15cm
13x18cm
15x20cm
Max. Size*
— — Choose the print size if
you are using A4 or Letter
size paper.
Auto Correct
(Does not appear
when DPOF Print
is chosen.)
(View Photos
and
Slide Show
only)
On
Off*
— — The machine decides the
appropriate effect for your
photo.
Brightness
(Does not appear
when Enhance is
chosen.)
— — Adjusts the brightness.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
+2
+1
-1
-2
0
182
Contrast
(Does not appear
when Enhance is
chosen.)
— — Adjusts the contrast. See .
Colour Enhance
(Does not appear
when Enhance is
chosen.)
Colour Enhance
(Options)
On
Off*
White Balance Adjusts the hue of the
white areas.
Sharpness Enhances the detail of the
image.
Colour Density
Adjusts the total amount
of colour in the image.
Cropping On*
Off
— — Crops the image around
the margin to fit the paper
size or print size. Turn this
feature off if you want to
print whole images or
prevent unwanted
cropping.
Borderless On*
Off
— — Expands the printable
area to fit the edges of the
paper.
Date Print
(Not available for
DPOF printing.)
On
Off*
— — Prints the date on your
photo.
Set New Default
Yes
No
— — Saves your print settings
as the default settings.
Option1 Option2 Option3 Option4 Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
-2
-1
0
+1
+2
+2
+1
-1
-2
0
+2
+1
-1
-2
0
+2
+1
-1
-2
0
Settings and feature tables
183
C
Print Settings C
(for Print Index Sheet)
Factory Reset Yes
No
— — Restores all the settings
back to the factory
default.
See .
Level1 Level2 Level3 Options Descriptions Page
Paper Type Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
— — Choose the paper type. See .
Paper Size Letter
A4*
— — Choose the paper size.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Option1 Option2 Option3 Option4 Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
184
Print Settings C
(for ID Photo Print)
Web C
Level1 Level2 Level3 Options Descriptions Page
Print Quality Normal
Photo*
— — Choose the print quality. See .
Paper Type Plain Paper
Inkjet Paper
Brother BP71
Other Glossy*
— — Choose the paper type.
Paper Size 10x15cm*
13x18cm
A4
Letter
— — Choose the paper size.
Photo Enhance Off*
Auto Correct
Remove Red-Eye
Auto Correct &
Remove Red-Eye
— — You can adjust your
photos with these
settings.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
Web Apps — — Lets you connect the
Brother machine to an
Internet service.
Web services may have
been added and/or service
names may have been
changed by the provider
since this document was
published.
See .
SkyDrive®——
Box — —
Google Drive™ — —
Evernote®——
Dropbox — —
Facebook — —
Picasa Web
Albums™
——
Flickr®——
Please go to the Brother Solutions Center to download Web Connect Guide at http://solutions.brother.com/.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
185
C
A3 Copy Shortcuts C
Level1 Level2 Option1 Option2 Descriptions Page
A3 2in1
A3*
A4 iA3
A3iA4
A4 + Note(L)
A4 + Note(P)
A4 + Grid
A4 + Blank
A4 Centre
Options Quality Normal*
Best
Choose the Copy
resolution for the next
copy.
See .
Paper Type Plain Paper Displays the available
paper type.
Paper Size A3*
Ledger
(When A3 i A4 is
chosen)
A4*
Letter
Sets the size of paper in
the paper tray.
Tray Select
(MFC-J3720/
MFC-J6720DW)
Auto Tray Select
Automatically chooses
the tray that contains the
most suitable paper.
Density Adjusts the density of
copies.
Auto Deskew Auto*
Off
If your scanned copy is
skewed, your machine
can correct the data
automatically.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
+2
+1
-1
-2
0
186
(Shortcuts)C
Level1 Level2 Level3 Options Descriptions Page
Add Shortcut Copy
ADF HighSpeed
Mode
For more
information, see
Options in Copy
on page 167.
You can change the
settings in the Copy
Options.
12
Quality
Paper Type
Paper Size
Tray Select
(MFC-J3720/
MFC-J6720DW)
Enlarge/Reduce
Density
Stack/Sort
Page Layout
Auto Deskew
2-sided Copy
Advanced
Settings
The default settings are shown in Bold with an asterisk.
Settings and feature tables
187
C
Add Shortcut
(Continued)
Fax
(Options)
Fax Resolution
Standard*
Fine
S.Fine
Photo
Sets the resolution for
outgoing faxes.
13
Contrast Auto*
Light
Dark
Changes the brightness
of faxes you send.
Glass Scan Size
A4*
A3
Letter
Legal
Ledger
Adjusts the scan area of
the scanner glass to the
size of the document.
Broadcasting Add Number
(Options)
Add Number
Add from
Address book
Search in
Address book
You can send the same
fax message to more than
one fax number.
Preview On
Off*
You can preview a fax
message before you send
it.
Colour Setting
Mono*
Colour
Sets whether faxes are
sent in monochrome or
colour.
Real Time TX On
Off*
You can send a fax
without using the
memory.
Overseas Mode On
Off*
If you are having difficulty
sending faxes overseas,
set this to On.
Call History Outgoing Call You can choose a number
from the Outgoing Call
history.
Caller ID
history
(Only available
for some
countries.)
You can choose a number
from the Caller ID history.
Address Book — You can choose a number
from the Address Book.
Level1 Level2 Level3 Options Descriptions Page
The default settings are shown in Bold with an asterisk.
188
Add Shortcut
(Continued)
Scan to File PC Select You can scan a
monochrome or a colour
document into your
computer.
14
to OCR PC Select You can have your text
document converted to an
editable text file.
to Image PC Select You can scan a colour
picture into your graphics
application.
to Media
(Options)
ADF High Speed
Mode
Scan Type
Resolution
File Type
Scan Size
Scan Long Paper
File Name
Auto Crop
Remove Background
Colour
You can scan documents
into a memory card or
USB Flash drive.
to E-mail PC Select You can scan a
monochrome or a colour
document into your E-mail
application.
to E-mail
Server
(Options)
ADF High Speed
Mode
Scan Type
Resolution
File Type
Scan Size
Scan Long Paper
You can scan a
monochrome or a colour
document into your E-mail
Server.
to Network Profile Name You can send scanned
data to a CIFS server on
your local network or on
the Internet.
to FTP Profile Name You can send scanned
data via FTP.
Level1 Level2 Level3 Options Descriptions Page
The default settings are shown in Bold with an asterisk.
Settings and feature tables
189
C
(Ink)C
Add Shortcut
(Continued)
Web SkyDrive®— Lets you connect the
Brother machine to an
Internet service.
Web services may have
been added and/or
service names may have
been changed by the
provider since this
document was published.
15
Box —
Google Drive™ —
Evernote®—
Dropbox —
Facebook —
Picasa Web
Albums™
—
Flickr®—
This list appears
when each
Shortcut name is
pressed for 2
seconds.
Edit Shortcut
Name
— — You can change the
shortcut name.
17
Delete — — Deletes the shortcut. 17
Edit/Delete Shortcut Name
Edit Shortcut
Name
— You can change the
shortcut name.
17
Delete — Deletes the shortcut. 17
Level1 Level2 Level3 Options Descriptions Page
(Ink)
Test Print —Print Quality
Alignment
Lets you check the print
quality or alignment.
104
106
Cleaning —Black
Colour
All
Lets you clean the print
head.
104
Ink Volume — — Lets you check the
available ink volume.
See .
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
The default settings are shown in Bold with an asterisk.
190
(Wi-Fi Setup) C
NOTE
After the Wi-Fi® is set up, you cannot change the settings from your Home screen.
Change any settings for the Wi-Fi connection in the Settings screen.
When using memory cards or USB Flash drive in the correct slot C
Level1 Level2 Level3 Options Descriptions Page
(Wi-Fi Setup)
Setup Wizard — — You can manually
configure your print server
for a wireless network.
See .
Setup with PC — — You can configure the
Wi-Fi settings using a PC.
WPS/AOSS — — You can easily configure
your wireless network
settings using the
one-button push method.
WPS w/ PIN Code
— — You can easily configure
your wireless network
settings using WPS with a
PIN.
See .
See Quick Setup Guide.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
Photo (See Photo on page 179.)
Scan to Media (See to Media on page 171.)
Web (See Web on page 184.)
DPOF — — — Displays the DPOF
setting screen.
See .
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and feature tables
191
C
Entering Text C
When you need to enter text into the machine the keyboard will appear on the Touchscreen.
Press to cycle between letters, numbers and special characters.
NOTE
• To change between lowercase or uppercase, press .
• You can change the keyboard setting of the Touchscreen.
(For more information, see Changing the keyboard setting on page 12.)
Inserting spaces C
To enter a space, press Space. Or, you can press c to move the cursor.
NOTE
The characters that are available may differ depending on your country.
Making corrections C
If you entered an incorrect character and want to change it, press d to move the cursor to highlight
the incorrect character, and then press . Enter the correct character. You can also use the
cursor to go back and insert letters.
Press for each character you want to erase, or press and hold to erase all the characters.
192
D
General D
NOTE
This chapter provides a summary of the machines’ specifications. For additional specifications
visit http://www.brother.com/.
1Measured diagonally.
2Measured when the machine is connected to the USB interface. Power consumption varies slightly depending on the
usage environment or part wear.
3When using ADF, single-sided printing, resolution: standard / document: ISO/IEC 24712 printed pattern.
4Measured according to IEC 62301 Edition 2.0.
5Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and
then turn itself off.
Specifications D
Printer Type Inkjet
Print Head Mono:
Colour:
Piezo with 420 nozzles 1
Piezo with 420 nozzles 3
Memory Capacity 128 MB
LCD (Liquid Crystal
Display) 2.7 in. (67.5 mm) TFT Colour Touchscreen LCD 1 and
Touchpanel
Power Source (Taiwan)
AC 100 to 120 V 50/60 Hz
(For Australia and other countries)
AC 220 to 240 V 50/60 Hz
Power Consumption 2(Taiwan)
Copying Mode: Approx. 28 W 3
Ready Mode: Approx. 4.5 W 4
Sleep Mode: Approx. 1.5 W 4
Off: Approx. 0.04 W 45
(For Australia and other countries)
Copying Mode: Approx. 28 W 3
Ready Mode: Approx. 5.5 W 4
Sleep Mode: Approx. 1.5 W 4
Off: Approx. 0.04 W 45
Specifications
193
D
1Noise depends on printing conditions.
Dimensions (MFC-J3520/MFC-J6520DW) (MFC-J3720/MFC-J6720DW)
Weight (Taiwan)
(MFC-J3520/MFC-J6520DW) 14.3 kg
(MFC-J3720/MFC-J6720DW) 16.5 kg
(For Australia and other countries)
(MFC-J3520/MFC-J6520DW) 14.5 kg
(MFC-J3720/MFC-J6720DW) 16.7 kg
Noise Level Sound Pressure
Operating: 50 dB(A) (Maximum) 1
Temperature Operating:
Best Print Quality:
10 to 35 C
20 to 33 C
Humidity Operating:
Best Print Quality:
20 to 80% (without condensation)
20 to 80% (without condensation)
ADF (automatic
document feeder)
Up to 35 pages
Paper: 80 gsm A4 or Letter size
Document Size ADF Width: 148 mm to 297 mm
ADF Length: 148 mm to 431.8 mm
Scanner Glass Width: Max. 297 mm
Scanner Glass Length: Max. 431.8 mm
247 mm
351 mm
553 mm
578 mm
615 mm
433 mm
310 mm
414 mm
553 mm
578 mm
615 mm
433 mm
194
Print media D
1For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.
2Use only transparency paper recommended for inkjet printing.
3See Paper type and size for each operation on page 41.
4Only available for some countries.
Paper Input Paper Tray #1 D
Paper type:
Plain paper, inkjet paper (coated paper),
glossy paper 1 and transparency 12
Paper size 3:
(Landscape)
A4, Letter, Executive, JIS B5 4
(Portrait)
A3, Ledger, JIS B4 4, Legal, Folio, A5, A6, Envelopes (C5, Com-10,
DL, Monarch), Photo (10 15 cm), Photo L (89 127 mm),
Photo2L(1318 cm) and Index card (127 203 mm)
Width: 89 mm - 297 mm
Length: 127 mm - 431.8 mm
For more details, see Paper weight and thickness on page 43.
Maximum paper tray capacity:
Approx. 250 sheets of 80 gsm plain paper
Paper Tray #2 (MFC-J3720/MFC-J6720DW) D
Paper type:
Plain Paper
Paper size:
(Landscape)
A4, Letter
(Portrait)
A3, JIS B4 4, Ledger, Legal
Width: 210 mm - 297 mm
Length: 279.4 mm - 431.8 mm
For more details, see Paper weight and thickness on page 43.
Maximum paper tray capacity:
Approx. 250 sheets of 80 gsm plain paper
Specifications
195
D
1For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.
2Use only transparency paper recommended for inkjet printing.
3See Paper type and size for each operation on page 41.
4Only available for some countries.
Paper Input
(Continued)
Manual Feed Slot D
Paper type:
Plain paper, inkjet paper (coated paper),
glossy paper 1, transparency 12
and Envelopes
Paper size 3:
(Landscape)
A4, Letter, Executive, JIS B5 4
(Portrait)
A3, JIS B4 4, Ledger, Legal, Folio, A5, A6, Envelopes (C5, Com-10,
DL, Monarch), Photo (10 15 cm), Photo L (89 127 mm),
Photo 2L (13 18 cm) and Index card (127 203 mm)
Width: 89 mm - 297 mm
Length: 127 mm - 431.8 mm
For more details, see Paper weight and thickness on page 43.
Maximum paper tray capacity:
1 sheet of special print media
Paper Output Up to 50 sheets of 80 gsm plain paper (face up print delivery to the output
paper tray) 1
196
Fax D
1E-mail addresses are available after IFAX is downloaded.
2“Pages” refers to the “ITU-T Test Chart #1” (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.
Compatibility ITU-T Super Group 3
Modem Speed Automatic Fallback
33,600 bps
Scanning Width 288 mm (A3)
Scanner Glass: 204 mm (A4)
Printing Width 291 mm (A3)
Greyscale Monochrome: 8 bit (256 levels)
Colour: 24 bit (8 bit per colour/ 256 levels)
Resolution Standard
203 98 dpi (Mono)
203 196 dpi (Colour)
Fine
203 196 dpi (Mono/Colour)
Superfine
203 392 dpi (Mono)
Photo
203 196 dpi (Mono)
Address Book 100 names 2 numbers or E-mail addresses 1
Groups Up to 6
Broadcasting 250 (200 Address Book/50 Manual Dial)
Automatic Redial 3 times at 5 minute intervals
Memory Transmission Up to 200 2 pages
Out of Paper Reception Up to 200 2 pages
Specifications
197
D
Copy D
1When copying on A3 size paper.
Colour/Monochrome Yes/Yes
Copy Width 291 mm 1
Multiple Copies Stacks/Sorts up to 99 pages
Enlarge/Reduce 25% to 400% (in increments of 1%)
Resolution Prints up to 1200 2400 dpi
2-sided Yes
Paper type:
Plain paper
Paper size:
A4, Letter, Ledger, A3, Legal, A5
198
PhotoCapture Center™ D
1Memory cards, adapters and USB Flash drives are not included.
2USB 2.0 Standard
USB Mass Storage standard up to 64 GB
Support format: FAT12/FAT16/FAT32/exFAT
3Progressive JPEG format is not supported.
4Motion JPEG only
5See Paper type and size for each operation on page 41.
Compatible Media 1Memory Stick Duo™ (16 MB - 128 MB)
Memory Stick PRO Duo™ (256 MB - 32 GB)
Memory Stick Micro™ (M2™) with Adapter (256 MB - 32 GB)
MultiMedia Card (32 MB - 2 GB)
MultiMedia Card plus (128 MB - 4 GB)
MultiMedia Card mobile with Adapter (64 MB - 1 GB)
SD Memory Card (16 MB - 2 GB)
miniSD with Adapter (16 MB - 2 GB)
microSD with Adapter (16 MB - 2 GB)
SDHC Memory Card (4 GB - 32 GB)
miniSDHC with Adapter (4 GB - 32 GB)
microSDHC with Adapter (4 GB - 32 GB)
SDXC Memory Card (48 GB - 128 GB)
USB Flash drive 2
Resolution Up to 1200 4800 dpi
File Extension
(Media Format) DPOF (ver. 1.0, ver. 1.1), Exif DCF (up to ver. 2.1)
(Image Format) Photo Print: JPEG 3, AVI 4, MOV 4
Scan to Media: JPEG, PDF (Colour)
TIFF, PDF (Monochrome)
Number of Files Up to 999 files
(Folders inside memory cards or USB Flash drives are also
counted as files.)
Folder Files can be stored up to 4 folder levels deep on the memory
card or USB Flash drive.
Borderless A4, Letter, Ledger, A3, Photo (10 15 cm), Photo 2L
(13 18 cm) 5
Specifications
199
D
PictBridge D
Compatibility Supports the Camera & Imaging Products Association
PictBridge standard CIPA DC-001.
Visit http://www.cipa.jp/pictbridge/ for more information.
Interface USB direct interface
200
Scanner D
1Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows®
XP Professional x64 Edition.
2Maximum 1200 1200 dpi scanning when using the WIA Driver for Windows®XP, Windows Vista®, Windows®7 and
Windows®8 (resolution up to 19200 19200 dpi can be selected by using the Brother scanner utility).
Colour/Monochrome Yes/Yes
TWAIN Compliant Yes
(Windows®XP 1/Windows Vista®/Windows®7/Windows®8)
(Mac OS X v10.6.8, 10.7.x, 10.8.x)
WIA Compliant Yes
(Windows®XP 1/Windows Vista®/Windows®7/Windows®8)
ICA Compliant Yes (Mac OS X v10.6.8, 10.7.x, 10.8.x)
Colour Depth 48 bit colour Processing (Input)
24 bit colour Processing (Output) / 256 levels per colour
Greyscale 16 bit colour Processing (Input)
8 bit colour Processing (Output) / 256 levels per colour
Resolution Up to 19200 19200 dpi (interpolated) 2
Up to 2400 2400 dpi (optical) (Scanner Glass)
Up to 2400 1200 dpi (optical) (ADF)
Scanning Width and Length Width: Up to 293 mm
Length: Up to 427.8 mm
Specifications
201
D
Printer D
1When the Borderless feature is set to On.
2See Paper type and size for each operation on page 41.
3When printing on A3 size paper.
4For detailed specifications visit http://www.brother.com/.
5Only available for some countries.
Resolution Up to 1200 6000 dpi
Printing Width 3291 mm [297 mm (borderless) 1]
Borderless 2A4, Letter, Ledger, A3, A6, Photo (10 15 cm),
Photo L (89 127 mm), Photo 2L (13 18 cm),
Index Card (127 203 mm)
2-sided Paper type:
Plain paper
Paper size:
A4, Letter, A3, Ledger, Legal, Folio, A5, Executive,
JIS B4 5, JIS B5 5
Print Speed 4
202
Interfaces D
1Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2Third party USB ports are not supported.
3See Network on page 202.
See Software and Network User’s Guide.
Network D
NOTE
For more information about the Network specifications, see Software and Network User’s
Guide.
You can connect your machine to a network for Network Printing, Network Scanning, PC Fax
Send, PC Fax Receive (Windows® only), Remote Setup, and to access photos from
PhotoCapture Center™ 1. Also included is the Brother BRAdmin Light 2 Network Management
software.
1See Computer requirements on page 203.
2(Windows®) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility
version that is available as a download from http://solutions.brother.com/.
(Macintosh) The latest Brother BRAdmin Light is available as a download from http://solutions.brother.com/.
USB 12 A USB 2.0 interface cable that is no longer than 2 m.
LAN cable 3Ethernet UTP cable category 5 or greater.
Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode)
IEEE 802.11g/n (Wi-Fi Direct™)
Wireless Network
Security
SSID (32 characters), WEP 64/128 bit, WPA-PSK (TKIP/AES),
WPA2-PSK (AES)
Wireless Setup
Support Utility
AOSS™ Yes
WPS Yes
Specifications
203
D
Computer requirements D
SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS
Computer Platform &
Operating System Version
PC Interface
Processor
Hard Disk Space
to install
USB 2
10/100
Base-TX
(Ethernet)
Wireless
802.11b/g/n
For
Drivers
For
Applications
(including
Drivers)
Windows®
Operating
System
Windows® XP
Home 14
Windows® XP
Professional 14
Printing
PC Fax 3
Scanning
Removable Disk
(USB or Memory card) 5
Network Media Access (LAN) 5
32bit (x86)
or 64bit
(x64)
processor
150 MB 1 GB
Windows Vista
®14 500 MB 1.3 GB
Windows® 7 14
Windows® 8 14
650 MB
Windows Server®
2003
Windows Server®
2003 R2
Windows Server®
2008
N/A Printing 50 MB N/A
Windows Server®
2008 R2
Windows Server®
2012
64bit (x64)
processor
Macintosh
Operating
System
Mac OS X v10.6.8
OS X v10.7.x
OS X v10.8.x
Printing
PC Fax (Send) 3
Scanning
Removable Disk
(USB or Memory card) 5
Network Media Access (LAN) 5
Intel®
Processor
80 MB 550 MB
Conditions:
1For WIA, 1200 1200 resolution. Brother Scanner Utility
enables to enhance up to 19200 19200 dpi.
2Third party USB ports are not supported.
3PC Fax supports black and white only.
4PaperPort™ 12SE supports Windows® XP Home (SP3 or
greater), XP Professional (SP3 or greater), XP
Professional x64 Edition (SP2 or greater), Windows
Vista® (SP2 or greater), Windows®7 and Windows®8.
5Removable disk and Network Media Access are functions
of PhotoCapture Center™.
For the latest driver updates, visit us at
http://solutions.brother.com/.
All trademarks, brand and product names are the
property of their respective companies.
204
Consumable items D
Replacement Consumables
Black - Approximately 2,400 pages 1
Black, Yellow, Cyan and Magenta - Approximately 1,200 pages 1
Yellow, Cyan and Magenta - Approximately 600 pages 1
1Approx. cartridge yield is declared in accordance with ISO/IEC 24711.
For more information about the replacement consumables, visit us at
http://www.brother.com/pageyield/.
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of Ink
Cartridge
The first time you install a set of ink cartridges the machine will use
an amount of ink to fill the ink delivery tubes for high quality
printouts. This process will only happen once. After this process is
complete the cartridges provided with your machine will have a
lower yield than regular capacity cartridges (65 %). With all
following ink cartridges you can print the specified number of pages.
(For Australia and other
Oceania countries)
(For other countries) (For India and
Indonesia)
Super High Yield Black LC139XLBK LC569XLBK LC589XLBK
Super High Yield Yellow LC135XLY LC565XLY LC585XLY
Super High Yield Cyan LC135XLC LC565XLC LC585XLC
Super High Yield Magenta LC135XLM LC565XLM LC585XLM
(For Australia and other
Oceania countries)
(For other countries) (For India and
Indonesia)
High Yield Black LC133BK LC563BK LC583BK
High Yield Yellow LC133Y LC563Y LC583Y
High Yield Cyan LC133C LC563C LC583C
High Yield Magenta LC133M LC563M LC583M
What is Innobella™?
Innobella™ is a range of genuine consumables offered by Brother.
The name "Innobella™" derives from the words "Innovation" and
"Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long
lasting" print results.
When you print photo images, Brother recommends Innobella™
glossy photo paper (BP71 series) for high quality. Brilliant prints are
made easier with Innobella™ Ink and paper.
Index
205
E
E
A
Address Book
changing ...............................................81
deleting .................................................81
Group dial
changing ............................................81
setting up ..............................................80
using .....................................................77
ADF (automatic document feeder) ...........44
Answering machine (TAD) .......................73
connecting ............................................73
Apple Macintosh
See Software and Network User’s Guide.
Automatic
fax receive ............................................52
Fax Detect .........................................56
B
Brother
CreativeCenter ........................................5
C
Caller ID ...................................... 65, 68, 70
Caller ID history ....................................79
Add to Address Book .........................79
Delete ................................................79
Send a fax ..........................................79
Cleaning
print head ............................................104
scanner ...............................................103
Connecting
external TAD (answering machine) .......73
external telephone ................................75
Consumable items .................................204
Control panel overview ..............................6
ControlCenter
See Software and Network User’s Guide.
Copy
paper size .............................................83
paper type .............................................83
Shortcuts ...............................................12
tray use .................................................38
using scanner glass ..............................45
Cordless telephone ..................................75
Custom telephone features on a single
line ......................................................... 137
D
Dialling
a pause ................................................ 80
Address Book ....................................... 77
Caller ID history .................................... 79
manual ................................................. 77
Outgoing Call ....................................... 78
Distinctive Ring
turning off ....................................... 65, 70
turning on ....................................... 65, 69
Document
loading ............................................ 44, 45
E
Envelopes .......................25, 27, 33, 41, 43
Error messages on Touchscreen .......... 110
B&W 1-sided Print Only ..................... 110
Cannot Detect .................................... 111
Cannot Print ....................................... 111
Comm. Error ....................................... 111
Cover is Open .................................... 111
Data Remaining in Memory ................ 111
Document Jam/too Long .................... 112
Ink Absorber Full ................................ 113
Ink Absorber NearFull ........................ 113
Ink Low ............................................... 113
No Ink Cartridge ................................. 114
No Paper Fed ..................................... 115
Out of Fax Memory ............................ 115
Out of Memory ................................... 116
Paper Jam .......................................... 116
Unable to Clean ................................. 118
Unable to Initialize .............................. 118
Unable to Print ................................... 118
Unable to Scan ................................... 118
Wrong Paper ...................................... 119
Wrong Tray Setting ............................ 119
Extension telephone, using ..................... 76
External telephone, connecting ............... 75
206
F
FAX (PC-FAX)
Windows®
sending ..............................................60
Fax codes
changing ...............................................76
Remote Activation Code .......... 56, 75, 76
Remote Deactivation Code ............ 75, 76
using .....................................................76
Fax Detect ................................................56
Fax, from PC
See Software and Network User’s Guide.
Fax, stand-alone
receiving ................................................52
difficulties ................................ 134, 135
F/T Ring Time, setting ........................55
Fax Detect ..........................................56
Fax Preview .......................................57
from extension telephone ............ 75, 76
into PC ...............................................61
Ring Delay, setting .............................55
telephone line interference / VoIP ....141
tray use ..............................................39
sending .................................................47
change scanner glass size .................49
colour fax ...........................................49
difficulties .........................................136
Fax Preview .......................................50
Shortcuts ..................................... 12, 13
telephone line interference / VoIP ....141
Transmission Verification Report .......51
Fax/Tel mode
answering at extension
telephones ..................................... 75, 76
Remote Activation Code ................ 75, 76
Remote Deactivation Code ............ 75, 76
Ring Delay ............................................55
G
Greyscale ...................................... 196, 200
H
Help
Features tables ...................................163
Settings tables ....................................145
Touchscreen messages ......................144
I
Ink cartridges
ink dot counter .................................... 100
replacing ............................................. 100
Innobella™ ............................................ 204
J
Jacks
EXT
External telephone ............................ 75
Jams
document ............................................ 121
paper .................................................. 123
L
LCD (Liquid Crystal Display) ............. 6, 144
Brightness ............................................ 19
M
Macintosh
See Software and Network User’s Guide.
Maintenance, routine
replacing ink cartridges ...................... 100
Manual
dialling .................................................. 77
receive .................................................. 52
Manual feed slot ...................................... 33
Multi-line connections (PABX) ................. 74
N
Network
Printing
See Software and Network User’s Guide.
Scanning
See Software and Network User’s Guide.
Nuance™ PaperPort™ 12SE
See Software and Network User’s Guide.
Also see Help in the PaperPort™ 12SE
application.
207
E
O
Outgoing Call
Add to Address Book ............................78
Delete ...................................................78
Send a fax .............................................78
P
Paper ...................................... 39, 194, 195
capacity .................................................42
loading ..................................... 20, 25, 28
loading envelopes .................................25
loading Photo and Photo L paper .........25
printable area ........................................36
size .......................................................37
size of document ...................................44
type ................................................ 37, 41
Photo and Photo L paper ............ 25, 41, 42
PhotoCapture Center™
from PC
See Software and Network User’s Guide.
MultiMedia Card ....................................85
Preview photos .....................................88
Scan to Media
change file name ...............................89
SD Memory Card ..................................85
SDHC Memory Card .............................85
SDXC Memory Card .............................85
specifications ......................................198
Presto! PageManager
See Software and Network User’s Guide.
Also see Help in the Presto! PageManager
application.
Print
difficulties ............................................129
paper jams ..........................................123
printable area ........................................36
resolution ............................................201
specifications ......................................201
Printing
See Software and Network User’s Guide.
R
Receive Mode
External TAD ........................................ 52
Fax Only ............................................... 52
Fax/Tel ................................................. 52
Manual ................................................. 52
Redial/Pause ........................................... 78
Remote Setup
See Software and Network User’s Guide.
Resolution
copy .................................................... 197
fax ...................................................... 196
print .................................................... 201
scan .................................................... 200
Ring Delay, setting .................................. 55
S
Scan Shortcuts .................................. 12, 14
Scanning
See Software and Network User’s Guide.
Serial Number
how to find ...............See inside front cover
Shortcuts ................................................. 12
adding ............................... 12, 13, 14, 15
changing ............................................... 16
Shortcut name ................................... 17
Copy ..................................................... 12
deleting ................................................. 17
Fax ....................................................... 13
recalling ................................................ 17
Scan ..................................................... 14
Web ...................................................... 15
Sockets
EXT
External telephone ............................ 75
Step-by-step Settings Tables ................ 144
208
T
TAD (telephone answering device),
external ............................................. 52, 73
connecting .............................................73
Receive Mode .......................................52
recording OGM .....................................74
Telephone line
connections ...........................................73
difficulties ............................................134
interference / VoIP ..............................141
multi-line (PABX) ...................................74
Text, entering .........................................191
Transferring your faxes or
Fax Journal report ..................................120
Transparencies ....39, 40, 42, 43, 194, 195
Tray Select ...............................................84
Troubleshooting
document jam .....................................121
error messages on Touchscreen ........110
if you are having difficulty
copying .............................................138
document jam ..................................121
entering data ....................................140
incoming calls ..................................137
Network ............................................139
paper handling .................................133
PhotoCapture Center™ ...................139
print quality .......................................131
printing .............................................129
printing received faxes .....................134
receiving faxes .................................135
scanning ...........................................138
software ...........................................139
telephone line or connections ..........134
maintenance messages on
Touchscreen .......................................110
paper jam ............................................123
U
Unscannable area ....................................46
V
Volume, setting
beeper ...................................................18
ring ........................................................18
speaker .................................................19
W
Web Shortcuts ................................... 12, 15
Windows®
See Software and Network User’s Guide.
Wireless Network
See Quick Setup Guide and Software and
Network User’s Guide.
For Australia Only:
Support – For technical support of your Brother Product other than what you can resolve through
the User's Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer
to FAQs/Troubleshooting, locating Drivers & Software.
Alternatively, please contact the Product Support Centre for any customer care/technical support
enquiry.
To contact Brother International (Aust) Pty Ltd for support on a Brother product please see
the details listed below:
Our Technical Support Consultants are available 5 days a week by phone during the hours of
8.30am to 5.00pm (EST/EDST) Monday to Friday.
For New Zealand Only:
To contact Brother International (NZ) Limited for support with a Brother product please use the
following methods.
Our Technical Support Consultants are available 7 days a week by phone during the hours of
8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday.
Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website
www.brother.co.nz under Online Help.
Product Support Centre: Australia
Brother International (Aust) Pty Ltd
Phone: 02 8875 6000
Fax: 02 9870 7223
Solutions Site: http://solutions.brother.com/
Web Site: www.brother.com.au
Email: To submit an e-mail enquiry, visit www.brother.com.au go to
Service and Support area and follow the prompts.
Phone:
Premium End User Assistance 0900 552 152
Auto Attendant Self Help 0800 652 152
Brother Recycle Assistance 0800 632 467
Fax Assistance 0800 837 822
Email Assistance Please visit www.brother.co.nz and submit a helpdesk enquiry from
Online Help.
Web Assistance Please visit www.brother.co.nz under Online Help for Frequently
Asked Questions, Driver downloads, Warranty information and
Service Centres.
www.brotherearth.com
Visit us on the World Wide Web
http://www.brother.com/
These machines are approved for use in the country of purchase only. Local Brother companies
or their dealers will only support machines purchased in their own countries.

Navigation menu