Buddi B83 Buddi GSM Personal Tracker User Manual Bud Pack leaflet 8 12 08 indd

Buddi Limited Buddi GSM Personal Tracker Bud Pack leaflet 8 12 08 indd

Contents

manual

how to use your buddiBud Pack leaflet_8-12-08.indd 1 9/12/08 10:53:06
contents1 Introducing buddi2 How buddi works 3 Setting up your buddi for use6 Using your buddi 11 How to find your buddi 13 Frequently asked questions16 Contact details17 buddi - Unit precautionsBud Pack leaflet_8-12-08.indd 2 9/12/08 10:53:06
1Welcome to buddi – the world’s smallest assisted GPS personal tracker offering emergency support. We hope you will fi nd everything you need to know about how to use your buddi in this booklet. However, if there is anything you wish to speak to us about , please call our buddi customer care team on 0871 423 8756. introducing buddiBud Pack leaflet_8-12-08.indd 3 9/12/08 10:53:07
2how buddi worksbuddi uses assisted GPS (global positioning system) technology to calculate its location, and uses the mobile phone network to send that location to you. Assisted GPS provides accurate locations as well as allowing your buddi to work indoors where GPS normally would not. In order for your buddi to work at its optimum, it requires good GSM (mobile phone) coverage. If your buddi does not work, it is most likely due to a lack of mobile phone coverage.Bud Pack leaflet_8-12-08.indd 4 9/12/08 10:53:07
3setting up your buddi for useInside the box you will fi nd Your buddi • A charging cable and plug • Lanyard and attachments •Step 1 – plug the charging cable into the plug, and then into the top of your buddi under the liftable fl ap and then plug into any mains socket.Step 2 – allow to charge for at least 8 hours before using for the fi rst time. After charging for a short period, you should see a fl ashing red light indicating that the buddi is charging.indicating that the buddi is charging.Bud Pack leaflet_8-12-08.indd 5 9/12/08 10:53:08
4Step 3 – when the buddi is fully charged there will be a slow fl ashing green light. Unplug your buddi.Step 4 – ACTIVATE your buddi – call our customer care team on 0871 423 8756. You will be asked if you are in an area with mobile •phone coverage – if you aren’t, you will be asked to call back when you and your buddi are in an area with mobile phone coverage. You will need to give the customer care advisor your •“unique buddi identifi cation number “(ubin) - you can fi nd this on the back of your buddi. They will then take you through security and ensure •that we have all the necessary information completed in your profi le, wearers and emergency contacts (please note you will be asked to provide at least Bud Pack leaflet_8-12-08.indd 6 9/12/08 10:53:08
53 emergency contacts and phone numbers). They will also be able to help you to set up geofencing •and tracking if you would like help on this. You will then be asked to place your buddi near a •window in order to fully activate it. Your buddi will then be ready to use. •Bud Pack leaflet_8-12-08.indd 7 9/12/08 10:53:08
6using your buddilanyard couplingmicro USBcharging socketvoice channeland recorderLED alertemergency alert buttonsBud Pack leaflet_8-12-08.indd 8 9/12/08 10:53:09
7Your buddi has a LED light on the front. The light will change colour under different circumstances.On and fully charged – fl ashing green.When being charged – fl ashing red.Low battery (less than 1hr left) – fl ashing orange.Taking off charge – fl ashes orange for 3 seconds before turning green.When emergency alert buttons pressed - fl ashing red – 2 quick and 1 slow. Emergency alert buttons – your buddi has 2 emergency •alert buttons which when squeezed simultaneously will send a distress signal to the buddi customer response centre. The light will turn from green to red and the Bud Pack leaflet_8-12-08.indd 9 9/12/08 10:53:10
8buddi will vibrate 3 times, to let you know you have requested help. The simultaneous button press is needed to avoid accidental set off of the alarm.The buddi customer response team have been trained to respond to different scenarios based on the nature of the call and the information contained in your personal database. When the emergency alert buttons are pressed, the customer response team will receive an alert of the buddi’s location and the time of the distress call. They will then call the emergency contact(s) provided by you (at the activation stage), to inform them of the wearer’s location Audio feature – when the emergency alert buttons are •pressed, a voice channel is opened into our customer response centre so they can automatically record any voice/noise around the buddi. This will be stored and can be accessed if required. This facility allows the customer care centre to “listen in “if required.Bud Pack leaflet_8-12-08.indd 10 9/12/08 10:53:10
9 Geofencing – this facility allows you to identify an •imaginary boundary around a specific area. If the wearer goes out of this area, an alert can be raised by the buddi customer response advisor giving the wearer’s location. The first emergency contact will be notified. Please go to www.buddi.co.uk to set this up or call the buddi customer care team on 0871 423 8756 if you would like help.buddi fenced areaBud Pack leaflet_8-12-08.indd 11 9/12/08 10:53:11
10 Tracking – this option allows live and historic tracking. •The wearer’s movements will be displayed on the map with the postcode and address at each point. Up to a maximum of 5 buddis can be tracked at the same time. This information can also be downloaded onto a spreadsheet – please go to www.buddi.co.uk to set this up or call the buddi customer care team on 0871 423 8756. Man down – this option is available and to set •this up please call the buddi customer care team on 0871 423 8756. Passive alert – the buddi will vibrate 2 times to inform •the wearer if their location is being looked up.Bud Pack leaflet_8-12-08.indd 12 9/12/08 10:53:11
11how to find your buddiIf you are concerned about the whereabouts of the buddi wearer, there are four ways in which you can locate them. By telephone – simply call the buddi customer response •team, on 0871 423 5999 and give them the unique buddi number (ubin), or the name of the person who wears the buddi. Following security questions, the buddi customer response advisor will give you the location of the wearer. Online - visit www.buddi.co.uk and log in using •your chosen email and password. You can then find the location of your buddi on a map. By text - simply text buddi followed by a space then •your ubin or text name to 80806, for example buddi william and send to 80806 or buddi 14132001 and send Bud Pack leaflet_8-12-08.indd 13 9/12/08 10:53:11
12to 80806. Please refer to www.buddi.co.uk and go to the wearer information page to set up your text name. By smart phone – you can access the buddi wearer’s •location using www.buddi.co.uk on the web browser on your phone.buddi locator iconBud Pack leaflet_8-12-08.indd 14 9/12/08 10:53:11
13What do I do if my buddi does not work? Firstly, ensure that your buddi is fully charged and that •your area has mobile phone reception. When the buddi is fully charged the light on the buddi •will change from red to green. If your buddi still does not work, call the buddi •customer care team on 0871 423 8756.Will my buddi withstand heavy shocks? Like any electronic device, buddi has sensitive parts •inside it and should not be subjected to any unnecessary treatment.Is my buddi waterproof? buddi is water resistant. You should not immerse it in •water for any period of time.frequently asked questionsBud Pack leaflet_8-12-08.indd 15 9/12/08 10:53:11
14How long will the battery last and is there a battery warning light? In ideal conditions ,the battery will typically last for •between 3-4 days and the buddi will have a slow flashing orange light when the battery is low. We do however recommend you charge it each night if possible. Can we also send you a text? We can also send you a text to alert you if the battery •is low. Please go to www.buddi.co.uk to set this up.What is the size and weight of my buddi? Your buddi weighs 60g and measures 55mm x •53mm x 18mmWhere and how can I wear my buddi? Your buddi comes supplied with an adjustable lanyard •with a clip to fasten your buddi on. It also comes with a Bud Pack leaflet_8-12-08.indd 16 9/12/08 10:53:11
15ring which can be detached and fastened to a bag or belt. To get the best from your buddi we recommend you wear it outside of clothing but it will work in pockets and in the car. Can more than one person share the same buddi? Yes. You can register the same buddi for different •wearers by visiting www.buddi.co.uk and logging in and going to the wearers section. Alternatively you can call the buddi customer care team on 0871 423 8756 and they will be able to register another wearer for you.What happens if I lose my buddi? Unfortunately you will need to purchase a new one. •You can buy insurance for your buddi from www.buddi.co.uk.Bud Pack leaflet_8-12-08.indd 17 9/12/08 10:53:11
16 •buddi online : www.buddi.co.ukbuddi customer care : 0871 423 8756buddi customer response: 0871 423 599912 month warranty: your buddi is covered by a 12 month warranty from the date of purchase.Full terms and conditions can be found at www.buddi.co.ukCalls cost 10p per minute. Texts cost £1.50 each.contact detailsThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.You are cautioned that changes or modifications not expressly approved by the responsible party could void the user's authorityto operate the equipment.
17 Only manufacturers AC adaptor or charging cable •must be used with the buddi. The battery within this device must be disposed of at •a dedicated recycling centre in accordance with local/national regulations. No user serviceable parts within this equipment • Do not subject this device to temperatures exceeding •50ºC. Discontinue use immediately if the device shows any •signs of mechanical damage.buddi – unit precautionsBud Pack leaflet_8-12-08.indd 19 9/12/08 10:53:11
18www.buddi.co.ukBud Pack leaflet_8-12-08.indd 20 9/12/08 10:53:11

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