Business Machines 12P701Z Notebolok Type PC IBM ThinkPad Series User Manual 12P1433

International Business Machines Corporation Notebolok Type PC IBM ThinkPad Series 12P1433

Users Manual TP i1300

i
Note: Before using this information and the product it supports, be sure to read the general information under“Safety information” on page v, and Appendix A, “Product warranty and notices” on page 55.First Edition (November 2000)The following paragraph does not apply to the United Kingdom or any country where such provisions areinconsistent with local law:INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT ANYWARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITEDWARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allowdisclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply to you.This publication could include technical inaccuracies or typographical errors. Changes are periodically made to theinformation herein; these changes will be incorporated in new editions of the publication. IBM may make improvementsor changes in the products or the programs described in this publication at any time.Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBMMarketing Representative. Copyright International Business Machines Corporation 2000. All rights reserved. Note to US GovernmentUsers — Documentation related to restricted rights — Use, duplication, or disclosure is subject to restrictions set forthin GSA ADP Schedule Contract with IBM Corp.
ContentsSafety information . . . . . . . . . . . . . . . . . . . . . . . . . . vChapter 1. Caring for your ThinkPad computer ........ 1Important tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Be careful about where you work. ................ 2Be gentle with your computer. ................... 2Carry your computer properly. ................... 2Handle storage media and drives properly. ........... 3Take care in setting passwords. .................. 3Other important tips ......................... 3Cleaning your computer ...................... 4Extending the usefulness of the battery ............. 4Chapter 2. System overview . . . . . . . . . . . . . . . . . . . . 7Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Using your on-board help ...................... 12Starting the BIOS Setup Utility ................... 13Chapter 3. Protecting your computer ............. 15Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Power-on password . . . . . . . . . . . . . . . . . . . . . . . . 16Screen-saver password . . . . . . . . . . . . . . . . . . . . . 16Hard-disk password . . . . . . . . . . . . . . . . . . . . . . . . 17Windows password . . . . . . . . . . . . . . . . . . . . . . . . 17Setup password . . . . . . . . . . . . . . . . . . . . . . . . . . 18Network password . . . . . . . . . . . . . . . . . . . . . . . . . 18Using locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Chapter 4. Solving computer problems ............ 21Replacing the hard disk drive .................... 22Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Error codes or messages .................... 25Errors without codes or messages ............... 27Input problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Battery problems . . . . . . . . . . . . . . . . . . . . . . . . . 30 Copyright IBM Corporation 2000 iii
Standby or hibernation problems ................ 31Power switch problem ...................... 33Hard-disk drive problems ..................... 34CD-ROM or DVD-ROM Problems ................ 35Computer display problems ................... 37Software problems . . . . . . . . . . . . . . . . . . . . . . . . 39Other problems . . . . . . . . . . . . . . . . . . . . . . . . . . 40Testing your computer ........................ 41Backing up your system ....................... 42Backing up your system configuration ............. 42Backing up your data ....................... 43Recovering lost or damaged software ............. 43Getting service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Getting help on the Web ..................... 49Getting help by fax ........................ 50Calling IBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Recording sheets . . . . . . . . . . . . . . . . . . . . . . . . . 53Appendix A. Product warranty and notices .......... 55Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Processing date data ....................... 67Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Electronic emission notices ................... 68Telecommunication notice . . . . . . . . . . . . . . . . . . . . 70Notice for Australia ........................ 73Regions where ThinkPad i Series 1200/1300 has ThinkPadmodem integrated . . . . . . . . . . . . . . . . . . . . . . . . 73Notice to New Zealand users of the "Ambit U98.005.C.00Internal Modem" . . . . . . . . . . . . . . . . . . . . . . . . . 74Notice for European Union countries .............. 75Radiocommunication notice . . . . . . . . . . . . . . . . . . . 76Notice for Canada ......................... 76Remarque relative aux communications radio Canada .... 76Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77iv
Safety informationDANGERElectrical current from power, telephone, and communi-cation cables is hazardous. To avoid shock hazard,connect and disconnect cables as shown below wheninstalling, moving, or opening the covers of this productor attached devices. If the 3–pin power cord is providedwith this product, it must be used with a properlygrounded outlet.To ConnectTurn everything OFF.First, attach all cables to devices.Attach the signal cables to thereceptacles.Attach the power cord to anoutlet.Turn the device ON.To DisconnectTurn everything OFF.First, remove the power cord fromthe outlet.Remove the signal cables fromthe receptacles.Remove all cables from device. Copyright IBM Corporation 2000 v
DANGERReduce the risk of fire and electric shock by always fol-lowing basic safety precautions, including the following:Do not use your computer in or near water.During electrical storms:– Do not use your computer with the telephonecable connection.– Do not connect the cable to or disconnect it fromthe telephone outlet on the wall.vi
DANGERIf the rechargeable battery pack is incorrectly replaced,there is a danger of an explosion. The battery pack con-tains a small amount of harmful substances. To avoidpossible injury:Replace only with a battery of the type recommendedby IBM, or an equivalent.Keep the battery pack away from fire.Do not expose it to water or rain.Do not attempt to disassemble it.Do not short-circuit it.Keep it away from children.Do not put it in trash that is disposed of in landfills.When disposing the battery, comply with local ordi-nances or regulations and your company's safety stand-ards. In the United States, call IBM at 1-800-IBM-4333 forinformation on disposal.vii
DANGERThere is a danger of an explosion if the backup batteryis incorrectly replaced. Replace only with a battery of thesame type.The lithium battery (IBM P/N 02K6694 UL-recognizedcomponent [file no. MH12568]) contains lithium and canexplode if it is not properly handled or disposed of.To avoid possible injury or death, do not: (1) throw orimmerse the battery into water, (2) allow it to heat tomore than 100°C (212°F), or (3) attempt to repair or dis-assemble it. Dispose of it as required by local ordi-nances or regulations and your company's safetystandards.CAUTION:The fluorescent lamp in the liquid crystal display (LCD) containsmercury. Do not put it in trash that is disposed of in landfills.Dispose of it as required by local ordinances or regulations.The LCD is made of glass, and rough handling or dropping thecomputer can cause the LCD to break. If the LCD breaks andthe internal fluid gets into your eyes or on your hands, imme-diately wash the affected areas with water for at least 15minutes; if any symptoms are present after washing, getmedical care.CAUTION:To reduce the risk of fire, use only No. 26 AWG or cable with ahigher rating.viii
The CD- or DVD-ROM drive of the ThinkPad i Series 1200/1300computer is a laser product. The CD- or DVD-ROM drive classifica-tion label (shown below) is located on the top of the drive.CLASS 1 LASER PRODUCTLASER KLASSE 1LUOKAN 1 LASERLAITEAPPAREIL A LASER DE CLASSE 1KLASS 1 LASER APPARATThe CD- or DVD-ROM drive is certified in the U.S. to conform to therequirements of the Department of Health and Human Services 21Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class1 laser products.In other countries, the drive is certified to conform to the require-ments of EN60825.CAUTION:Do not open the CD- or DVD-ROM drive; no user adjustments orserviceable parts are inside.Use of controls, adjustments, or the performance of proceduresother than those specified may result in hazardous radiationexposure.Class 1 laser products are not considered to be hazardous. The CD-or DVD-ROM drive has an internal, Class 1, 0.5-milliwatt, aluminumgallium-arsenide laser that operates at a wavelength of 760 to 810nanometers. The design of the laser system and the CD- orDVD-ROM drive ensures that there is no exposure to laser radiationabove a Class 1 level during normal operation, user maintenance, orservicing.ix
Some drives contain an embedded Class 3A laser diode. Note thiswarning:DANGEREmits visible and invisible laser radiation when open.Avoid direct eye exposure. Do not stare into the beam orview it directly with optical instruments.Modem safety informationTo reduce the risk of fire, electrical shock, or injury when using tele-phone equipment, always follow basic safety precautions, such as:Never install telephone wiring during a lightning storm.Never install telephone jacks in wet locations unless the jack isspecifically designed for wet locations.Never touch uninsulated telephone wires or terminals unless thetelephone line has been disconnected at the network interface.Use caution when installing or modifying telephone lines.Avoid using a telephone (other than a cordless type) during anelectrical storm.There may be a remote risk of electric shock from lightning.Do not use the telephone to report a gas leak in the vicinity ofthe leak.x
Chapter 1. Caring for your ThinkPad computerThough your computer is a durable notebook computer that functionsreliably in normal work environments, you need to use commonsense in handling it. By following these important tips, you will getthe most use and enjoyment out of your computer.Important tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Be careful about where you work. ................ 2Be gentle with your computer. ................... 2Carry your computer properly. ................... 2Handle storage media and drives properly. ........... 3Take care in setting passwords. .................. 3Other important tips ......................... 3Cleaning your computer ...................... 4Extending the usefulness of the battery ............. 4 Copyright IBM Corporation 2000 1
Important tipsBe careful about where you work.Do not leave the base of your computer in contact with your lapor any part of your body for an extended period when the com-puter is functioning or when the battery is charging. Your com-puter dissipates some heat during normal operation. This heat isa function of the level of system activity and battery charge level.Extended contact with your body, even through clothing, couldcause discomfort or, eventually, a skin burn.Place liquids away from your computer to avoid spills, and keepyour computer away from water (to avoid the danger of electricalshock).Store packing materials safely out of the reach of children toprevent the risk of suffocation from plastic bags.Keep your computer away from magnets, activated cellularphones, electrical appliances, or speakers (within 13cm/5 in.).Avoid subjecting your computer to extreme temperatures (below5°C/41°F or above 35°C/95°F).Be gentle with your computer.Avoid placing any objects (including paper) between the displayand the keyboard or under the keyboard.Do not drop, bump, scratch, twist, hit, vibrate, push or placeheavy objects on your computer, display, or external devices.Your computer display is designed to be opened and used at anangle slightly greater than 90 degrees. Do not open the displaybeyond 135 degrees, as this might damage the computer hinge.Carry your computer properly.When picking up your open computer, hold it by the bottom. Donot pick up or hold your computer by the display.Be sure your computer is in standby or hibernation mode, orturned off, before moving it. This will prevent damage to the harddisk drive and data loss.2ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Important tips Use a quality carrying case that provides adequate cushion andprotection. Do not pack your computer in a tightly packedsuitcase or bag.Before moving your computer, be sure to remove any media,turn off attached devices, and disconnect cords and cables.Handle storage media and drives properly.Avoid inserting diskettes at an angle and attaching multiple orloose diskette labels, as these can lodge in the diskette drive.Do not touch the surface of a CD or DVD or the lens on the CD-or DVD-ROM tray.Wait until you hear the CD- or DVD-ROM click into the centerpivot of the CD- or DVD-ROM drive before closing the CD- orDVD-ROM trayWhen replacing your hard disk drive, or installing an externaldiskette drive, follow the instructions shipped with your hardware,and apply pressure only where needed on the device. SeeAccess ThinkPad, your on-board help system, for information onreplacing your hard disk drive (open Access ThinkPad bypressing the ThinkPad button).Take care in setting passwords.Remember your passwords. If you forget a hard disk pass-word, you must have your hard disk drive replaced.If you are an administrator, remember that setting a setup pass-word can prevent unauthorized initialization or changing of harddisk drive passwords.Other important tipsYour computer can use only an analog telephone network,or public-switched telephone network (PSTN). Do not connectthe modem to a PBX (private branch exchange) or any otherdigital telephone extension line because this could damage yourmodem. Analog phone lines are often used in homes, whiledigital phone lines are often used in hotels or office buildings. Ifyou are not sure which kind of phone line you are using, contactyour telephone company. Chapter 1. Caring for your ThinkPad computer 3
Important tips Your computer might have both an Ethernet connector and amodem connector. If so, be sure to connect your communicationcable to the correct one, so your connector is not damaged. SeeAccess ThinkPad, your on-board help system, for information onthe location of these connectors (press the ThinkPad button toopen Access ThinkPad).Only an authorized IBM ThinkPad repair technician should disas-semble and repair your computer.Do not modify or tape the latches to keep the display open orclosed.Take care not to turn your computer over while the ac adapter isplugged in. This could break the adapter plug.If you replace the hard disk drive in your computer, reinstall theplastic cover.Store your external diskette drive in an appropriate container orpackaging when it is not being used.Register your ThinkPad products with IBM (refer to the Webpage: http://www.pc.ibm.com/register). This can help authori-ties return your computer to you if it is lost or stolen. Registeringyour computer also enables IBM to notify you about possibleupgrades.Cleaning your computerOccasionally clean your computer as follows:Use a soft cloth moistened with nonalkaline detergent to wipe theexterior of the computer.Avoid spraying cleaner directly on the display or the keyboard.Gently wipe the display with a dry, soft cloth.Extending the usefulness of the batteryThe amount of battery power consumed by your computer dependson such conditions as the frequency of use, the operating temper-ature, and the period in storage (if unused). The following tips canhelp you to extend the life of your battery:4ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Important tips Do not recharge the battery pack until all of its power is used.Recharging a battery pack that is not completely discharged canshorten battery life.Once you start charging the battery pack, do not use it until it isfully charged.Whenever possible, use the ThinkPad battery power-savingmodes: – Screen blank – Standby – HibernationFor more information, refer to the online user's guide.Decrease the brightness of the LCD.Use power management. Each operating system comes with itsown power management system.If you will not use the computer for a long period, remove thebattery pack and keep it in a cool place. Chapter 1. Caring for your ThinkPad computer 5
6ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Chapter 2. System overviewFeatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Using your on-board help ...................... 12Starting the BIOS Setup Utility ................... 13 Copyright IBM Corporation 2000 7
Features FeaturesProcessorIntel Mobile Pentium III processor with Intel SpeedSteptechnology or Intel Mobile Celeron processor with on-dieLevel 2 cacheMemory Built-in: 64MBMaximum: 192 MBStorage device2.5–inch hard disk driveDisplayThe color display uses TFT technology or HPA technology Resolution:– LCD: Up to 1024–by–768 resolution on the 13.3–inch TFTLCD; Up to 800–by–600 resolution on the 12.1–inchTFT/HPA LCD– External monitor: Up to 1024–by–768 Brightness controlContrast control (available only on HPA models)Keyboard87–key, 88–key, or 92–keyTrackPoint pointing deviceEasy Launch buttonsFn key function Windows keysExternal diskette drive — available on selected models8ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Features To get the best performance from your diskette drive, use high-quality diskettes (such as IBM diskettes) that meet or exceed the fol-lowing standards:1–MB, 3.5–inch, unformatted diskette:– ANSI (American National Standards Institute) X3.137– ISO (International Standards Organization) 8860– ECMA (European Computer Manufacturers Association) 1002–MB, 3.5–inch, unformatted diskette: – ANSI X3.171 – ISO 9529 – ECMA 125Internal CD-ROM or DVD-ROM driveCD–ROM: 24X speed maximumDVD-ROM: 8X speedExternal interfaceParallel connector (IEEE 1284A)External-input-device connector (PS/2) External-monitor connectorPC Card slot (one Type I, Type II, or Type III PC Card) Headphone jackMicrophone jack (supports a self-battery-powered condensermicrophone)Universal Serial Bus (USB) connector (two) Telephone connectorNetwork connector (Ethernet 10BaseT or 100BaseT) — availableon selected modelsIEEE 1394 connector — available on selected models Chapter 2. System overview 9
Specifications SpecificationsSizeWidth: 313 mm (12.32 in.)Depth: 252 mm (9.92 in.)Height: 35.4 mm (1.39 in.) for models with a 13.3-inch display;36.6 mm (1.44 in.) for other modelsEnvironmentTemperature (at altitudes less than 2438 m [8000 ft.]):– Operating with no diskette: 5°C to 35°C (41°F to 95°F)– Operating with a diskette: 10°C to 35°C (50°F to 95°F)– Non-operating: -20°C to 60°C (-4°F to 140°F)Note: When you charge the battery pack, its temperature mustbe at least 10°C (50°F). Relative humidity:– Operating with no diskette: 8% to 95%– Operating with a diskette: 8% to 80%Maximum altitude: 3048 m (10000 ft.) in unpressurized conditions– Maximum temperature at 2438 (8000 ft.) thru 3048 m (10000ft.): 31.3°C (88°F)Heat outputApproximately 48 Kcal per hourElectrical (ac adapter)Sine-wave input, at 50 to 60 Hz is requiredThe input rating of the ac adapter: 100–240 V ac, 50/60 HzBattery packNickel Metal Hydride– Nominal voltage: 9.6 V dc10 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Specifications – Capacity: 4.5 AH Lithium Ion– Nominal voltage: 14.4 V dc– Capacity: 3.6 AH Chapter 2. System overview 11
Using your on-board help Using your on-board helpYour computer offers full information and documentation online.There is no need to carry heavy manuals or other reference books.The on-board help is provided by ThinkPad Assistant. You canaccess ThinkPad Assistant by pressing the unique ThinkPad Buttonto open Access ThinkPad. There, you can do a Quick Search orsearch the full text of the help system. Alternatively, you can go toThinkPad Assistant by clicking Start → Programs → ThinkPadInformation.ThinkPad Assistant has the following sections:About your ThinkPad Everyday use CommunicateHome and travel EnhancementsMaintenance and upgrades Security Problem-solvingHow to reach IBMWhen you are logged onto the Internet, click one of the Internetportal buttons in Access ThinkPad.Get help and user support Update softwareFind business solutionsLearn about accessories that can help make you even more pro-ductive12 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Starting the BIOS Setup Utility Starting the BIOS Setup UtilityYour computer provides a program called BIOS Setup Utility, whichenables you to configure your computer:System Information: View information about the computer.Basic System Settings: Set date and time.Startup Configuration: Set startup options.Onboard Devices Configuration: Set device resource settings.System Security: Set a password.Load Default Settings: Load the default settings for all parame-ters.To start the BIOS Setup Utility, do as follows:1. Remove any diskette from the external diskette drive, andremove any disc from the CD- or DVD-ROM drive; then turn offthe computer.2. Turn on the computer.3. While the ThinkPad logo is being displayed, the following linesappear:Press F1 for IBM BIOS Setup UtilityPress F12 to choose temporary boot devicePress F1.The BIOS Setup Utility menu appears: Chapter 2. System overview 13
Starting the BIOS Setup Utility BIOS UtilitySystem InformationBasic System SettingsStartup ConfigurationOnboard Devices ConfigurationSystem SecurityLoad Default Settings↑↓ ↵= Move highlight bar, = Select, Esc = Exit4. Move to an item you want to change using the up/down arrowkeys, and press Enter.A submenu is displayed.5. Change the items you wish to change.To change the value of an item, use the left/right arrow keys.6. Press Esc to exit from the submenu.7. Press Esc from the main menu and press Enter to save yourchanges and exit from the BIOS Setup Utility menu.Your computer restarts.Note: If you would like to discard your changes, select No andpress Enter.14 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Chapter 3. Protecting your computerThis chapter provides information about how to protect your com-puter from theft or unauthorized use.Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Power-on password . . . . . . . . . . . . . . . . . . . . . . . . 16Screen-saver password . . . . . . . . . . . . . . . . . . . . . 16Hard-disk password . . . . . . . . . . . . . . . . . . . . . . . . 17Windows password . . . . . . . . . . . . . . . . . . . . . . . . 17Setup password . . . . . . . . . . . . . . . . . . . . . . . . . . 18Network password . . . . . . . . . . . . . . . . . . . . . . . . . 18Using locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Copyright IBM Corporation 2000 15
Using passwordsTo make sure only authorized persons can work on your computer,you can set different kinds of passwords. Prospective users will haveto know the proper passwords in order to access your computer ordata.You can set the following passwords on your computer: Power-on password Screen-saver password Hard-disk password Windows password Setup password Network password Power-on passwordYou can set a power-on password to protect your computer againstaccess by unauthorized users.If you set a power-on password, the password prompt appears onthe screen when you turn on the computer. You must enter thecorrect password to start using the computer.Note: If you forget your power-on password, you cannot reset it. Youmust take the computer to an IBM reseller or IBM marketingrepresentative to have the password cancelled. Proof of pur-chase is required, and an additional charge might be requiredfor the service.To establish a power-on password, refer to the on-board helpsystem, Access ThinkPad. Screen-saver passwordYou can set a screen-saver password. Once the screen saver hasstarted, only those who know the password can exit the screen saverand resume operating the computer.16 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Using passwords Note: The screen-saver password does not thoroughly protect yourcomputer from unauthorized users. An unauthorized usercould turn the computer off and then on to restart Windowswithout knowing your screen-saver password.To set a screen-saver password, refer to the on-board help system,Access ThinkPad. Hard-disk passwordThe hard disk password provides an extra measure of security. Evenif you set a power-on password, another user can remove the harddisk drive in your computer and put it in a different computer toaccess your data. If you set a hard disk password, however, anotherperson cannot access the data on your hard disk without knowingthe password. It provides the following features:You need to type the hard disk password at startup.If the hard disk drive is moved to another computer, the harddisk password must be typed at startup. Therefore, unauthorizedusers cannot access your hard disk even if the drive is removedfrom the computer.The hard disk password is required when the computer resumesfrom hibernation mode.Note: If an incorrect hard disk password is entered three times, thesystem halts. Attention If you forget your hard disk password, you can no longer accessthe hard disk. The password cannot be reset and you will lose alldata and files on the hard disk. To use the computer, you willneed to replace the hard disk. This replacement will incurexpenses for parts and labor. Windows passwordWhen you start your ThinkPad computer and the Windows operatingsystem opens, Windows requires you to enter a user ID and a pass-word. Chapter 3. Protecting your computer 17
Using passwords To set a Windows password, refer to the on-board help system,Access ThinkPad. Setup password The setup password protects the system information stored in theBIOS Utility so that without knowing the password, nobody canchange the configuration of the computer. Attention If you forget your setup password, you cannot reset it. You musttake the computer to an IBM reseller or IBM marketing represen-tative to have the password cancelled. Proof of purchase isrequired, and an additional charge might be required for theservice.To establish a setup password, refer to the on-board helpsystem, Access ThinkPad. Network passwordIf you work on a local area network (LAN) with your ThinkPad com-puter, your LAN administrator may have set passwords to restrictaccess to various parts of the network.If you are authorized to access restricted areas of your LAN, you willneed to establish network passwords in Windows.To establish your network password in Windows, refer to the to theon-board help system, Access ThinkPad.18 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Using locks Using locksYou can attach a mechanical lock to your computer, to help preventit from being removed without your permission.Attach a mechanical lock to the keyhole on the rear side of the com-puter; then secure the chain on the lock to a secure stationaryobject. Refer to the instructions shipped with the mechanical lock.Note: You are responsible for evaluating, selecting, and imple-menting the locking devices and security features you chooseto use. IBM makes no comments, judgments, or warrantiesabout the function, quality, or performance of locking devicesand security features. Chapter 3. Protecting your computer 19
20 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Chapter 4. Solving computer problemsReplacing the hard disk drive .................... 22Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Error codes or messages .................... 25Errors without codes or messages ............... 27Input problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Battery problems . . . . . . . . . . . . . . . . . . . . . . . . . 30Standby or hibernation problems ................ 31Power switch problem ...................... 33Hard-disk drive problems ..................... 34CD-ROM or DVD-ROM Problems ................ 35Computer display problems ................... 37Software problems . . . . . . . . . . . . . . . . . . . . . . . . 39Other problems . . . . . . . . . . . . . . . . . . . . . . . . . . 40Testing your computer ........................ 41Backing up your system ....................... 42Backing up your system configuration ............. 42Backing up your data ....................... 43Recovering lost or damaged software ............. 43Recovering pre-installed software .............. 43Using the ThinkPad Software Selections CD ........ 47Getting service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Getting help on the Web ..................... 49Getting help by fax ........................ 50Calling IBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Recording sheets . . . . . . . . . . . . . . . . . . . . . . . . . 53Option List . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Identification numbers . . . . . . . . . . . . . . . . . . . . . 53Problem recording sheet ................... 53 Copyright IBM Corporation 2000 21
Replacing the hard disk driveYou can increase the storage capacity of your computer by replacingthe hard disk drive with one of greater capacity. You can purchase anew hard disk drive from your IBM reseller or IBM marketing repre-sentative.Note: Replace the hard disk drive only if you upgrade it or have itrepaired. The connectors and bay of the hard disk drive werenot designed for frequent changes, or drive swapping.Attention: Handling a hard disk drive:Do not drop the drive or subject it to physical shocks.Do not apply pressure to the cover of the drive.Do not touch the connector.Notes:1. The drive is very sensitive. Incorrect handling can cause damageand permanent loss of data on the hard disk.2. Before removing the hard-disk drive, make a backup copy of allthe information on the hard disk, and then turn the computer off.3. Never remove the drive while the system is operating, in standbymode, or in hibernation mode.To replace the hard disk drive, do the following:1. Turn off the computer; then disconnect the ac adapter and allcables from the computer.2. Close the computer display, and turn the computer over.3. Remove the battery by sliding and holding the battery latch in theunlock position (1); then sliding (2) and lifting up the battery (3).22 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Replacing the hard disk drive 1234. Loosen the coin screw that secures the hard-disk drive (1). Youcan use a coin in the slot of the screw.1235. Remove the hard-disk drive cover by pulling it away from thecomputer (2).6. Pull on the hard-disk drive tab and pull out the hard-disk drive(3).7. Insert the hard-disk drive into the hard-disk drive bay; then firmlyre-install the hard-disk drive cover and secure it with the coin-screw.8. Reinstall the battery by setting it in the battery compartment (1),and sliding it into place (2); then secure the battery by sliding thebattery-pack latch into the lock position (3). Chapter 4. Solving computer problems 23
Replacing the hard disk drive 1239. Turn the computer over. Connect the ac adapter and cables tothe computer.24 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting TroubleshootingError codes or messagesProblem Cause and action006 (Equipment Config-uration Error)Restart the computer. If the problem persists, have the computer serviced.070 (Real Time ClockError)071 (CMOS BatteryBad)Have the computer serviced.072 (CMOS ChecksumError)Do as follows:1. Enter the BIOS Setup Utility.2. Load default settings and exit the BIOS Setup Utility.If the problem persists, have the computer serviced.110 (Incorrect passwordspecified, system halted)Turn off the computer; then turn it on again. Type in the correct password. Youcannot access the computer without the correct password. If you forget your pass-word, have the computer serviced.252 (VPD checksumerror)Have the computer serviced.The power-on passwordpromptIf the power-on password prompt appears, a power-on password is set.Type the correct password and press Enter to use the computer (see the on-board help).If you still have a problem, have the computer serviced.The hard disk passwordpromptIf the hard disk password prompt appears, a hard disk password is set.Type the correct password and press Enter to use the computer (see the on-board help).Attention: If you forget your hard disk password, you can no longer access thehard disk. The password cannot be reset and you will lose all data and files onthe hard disk. To use the computer, you will need to replace the hard disk. Thisreplacement will incur expenses for parts and labor.If you still have a problem, have the computer serviced. Chapter 4. Solving computer problems 25
Troubleshooting Problem Cause and actionThe setup passwordpromptIf the setup password prompt appears when you press F1 to access the BIOSUtility, a setup password is set.Type the correct password and press Enter to use the computer (see the on-board help).Attention: If you forget your setup password, you have to take your computer toan IBM reseller or IBM marketing representative to have the password reset.Proof of purchase is required, and an additional charge might be required for theservice.If you still have a problem, have the computer serviced.The DOS full-screenlooks smaller.When you use a DOS application that supports only the 640x480 resolution (VGAmode), the screen image might look slightly distorted or might appear smaller thanthe display size. This is to maintain compatibility with other DOS applications. Thisis not a defect.To expand the screen image to the same size as the actual screen, enter theBIOS Utility and enable the Screen Expansion parameter in the Startup Config-uration menu. (The image might look slightly distorted.) See Online User's Guidefor more details.The Windows startupscreen does not fill thescreen.When you enable Screen Expansion in the Startup Configuration menu of theBIOS Utility, the Windows startup screen expands but does not fill the entirescreen. This is not a defect. (The image might look slightly distorted.) See OnlineUser's Guide for more details.Hibernation error The system configuration changed between the time your computer enteredhibernation mode and the time it left this mode, and your computer cannot resumenormal operation.Restore the system configuration to what it was before your computer enteredhibernation mode.If the memory size has been changed, re-create the hibernation file using theSleep Manager program.Operating system notfound.Verify the following:The hard disk drive is correctly installed.A startable diskette is in the external diskette drive.If you still see the same error message, check the boot sequence using the BIOSSetup Utility.26 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting Errors without codes or messagesProblem Cause and actionThe screen is blank andyou don't hear anybeeps.Note: If you are notsure whetheryou hear anybeeps, turn thecomputer off;then turn it onagain, and listenagain. Alsocheck thevolume controland the powerindicator.Make sure that:The battery is installed correctly.The ac adapter is connected to the computer and the power cord is pluggedinto a working electrical outlet.The computer power is on. (Turn on the power switch again for confirmation.)If a power-on password is set but does not appear, the brightness and/or contrastcontrols might be set to minimum levels. Adjust the brightness by pressingFn+Home or Fn+End. For HPA models, try adjusting the contrast by pressingFn+Insert or Fn+DeleteIf the screen still remains blank, have the computer serviced.The screen is blank andyou hear a continuousbeep, or two or morebeeps.If you are using Ethernet:Make sure that the Ethernet cable is connected firmly.Contact your network administrator.If the screen is still blank, and beeps are not stopped, have the computer ser-viced.Only the cursor appears. Reinstall the operating system, and turn on the computer. If you still see only thecursor on the screen, have the computer serviced.The computer cannotboot-up.The message "Insertsystem diskette andpress Enter key toreboot" appears.Have in hand a bootable diskette, such as the Windows startup diskette, and doas follows:1. Turn off the computer.2. Connect the external diskette drive.3. Insert the bootable diskette into the diskette drive.The Windows startup diskette can help diagnose the problem. If the problemremains, have the computer serviced. Chapter 4. Solving computer problems 27
Troubleshooting Input problemsProblem Cause and actionThe cursor drifts whenthe computer is turnedon or after it resumesnormal operation.The cursor might drift when you are not using the TrackPoint during normal opera-tion. This is a normal characteristic of the TrackPoint and is not a defect. Cursordrifting might occur for several seconds under the following conditions:When the computer is turned on.When the computer resumes normal operation.When the TrackPoint is pressed for a long time.When the temperature changes.The cursor does notwork for a while afterthe settings in theMouse Propertieswindow have beenchanged.This is a normal characteristic of the cursor. Wait several seconds until the cursorreturns to the normal state.The cursor does notmove after the computerawakens from one ofthe power managementmodes.Make sure you followed the instructions in the on-board help correctly if youreinstalled Windows 98.The mouse or pointingdevice does not work.Make sure that the pointing-device is enabled in the Device Manager.Make sure that the mouse or pointing-device cable is securely connected tothe computer.Try using the TrackPoint. If the TrackPoint works, the error might be due tothe mouse.Note: See the manual supplied with the mouse for more information.The mouse buttons donot work.Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall theIBM PS/2 TrackPoint driver. See the on-board help for instructions on how toinstall the driver.The scrolling or Magni-fying Glass functiondoes not work.See the General tab page in "Mouse Properties", and make sure that the PS/2TrackPoint driver is loaded.Note: The TrackPoint functions work only with the TrackPoint.28 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting Problem Cause and actionSome or all keys on thekeyboard do not work.If the problem occurred immediately after the computer returned fromhibernation mode, enter the power-on password if it set.If an external keyboard is connected, the numeric keypad on your computerwill not work. This is not a defect.If an external numeric keypad or a mouse is connected:1. Turn off the computer.2. Remove the external numeric keypad or the mouse.3. Turn on the computer and try using the keyboard again.If the keyboard problem is solved, check the connection of the externalnumeric keypad, external keyboard, or mouse.If you still have a problem, have the computer serviced.A number appears whenyou type a letter.The numeric lock function is on. To disable it, press and hold Shift; then pressNumLk.All or some keys on theexternal numeric keypaddo not work.Make sure that the external numeric keypad is correctly connected to the com-puter.All or some keys on theexternal keyboard donot work.To use an external keyboard, you can attach it to the computer either directly orthrough the keyboard/mouse cable. Make sure that:The keyboard cable is correctly connected to the computer (if the keyboard isconnected directly to the computer).The keyboard/mouse cable is correctly connected to the computer.The keyboard cable is connected to the correct side of the keyboard/mousecable.If these items are correct, disconnect the keyboard/mouse cable from the com-puter and make sure that the operation of the system keyboard is correct. If thesystem keyboard works, have the keyboard/mouse cable or the external keyboardserviced.The internal numerickeypad does not work.If you connect an external numeric keypad or an external keyboard with a numerickeypad, the internal numeric keypad is disabled. Use the external numeric keypadinstead.All or some of the Fnkey functions do notwork.If Notebook Manager is active, the Fn key functions related to Display Device(Fn+F7, Fn+Home, Fn+End, Fn+Insert, and Fn+Delete) are disabled.Note: Fn+Insert and Fn+Delete are available only for HPA models. Chapter 4. Solving computer problems 29
Troubleshooting Battery problemsProblem Cause and actionThe battery cannot befully charged by thepower-off method in thestandard charge time foryour computer.The battery might be over-discharged. Do the following:1. Turn off the computer.2. Make sure that the over-discharged battery is in the computer.3. Connect the ac adapter to the computer and let it charge.If the battery cannot be fully charged in 24 hours, use a new battery.Your computer shutsdown before the batterystatus indicator showsempty.-or-Your computer operatesafter the battery statusindicator shows empty.Discharge and recharge the battery. You can use the Battery Refresh function inthe Notebook Manager program.The operating time for afully charged battery isshort.Discharge and recharge the battery. You can use the Battery Refresh function inthe Notebook Manager program. If your battery operating time is still short, use anew battery.The computer does notoperate with a fullycharged battery.The over-current protective function in the battery might be activated. Turn off thecomputer and wait for several hours before you turn it back on again.The battery cannot becharged.You cannot charge the battery when it is too hot. If the battery feels hot, remove itfrom the computer and allow it to cool to room temperature. After it cools,reinstall it and recharge the battery. If it still cannot be charged, have it serviced.30 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting Standby or hibernation problemsProblem Cause and actionThe computer entersstandby mode imme-diately after POST (thestandby indicator is on).Make sure that:The battery is charged.The ac adapter is connected to the computer.The operating temperature is within the acceptable range. Refer to “Features”on page 8.If these items are correct, have the computer serviced.A message "critical low-battery error" appears,and the computer imme-diately turns off.The battery power is getting low. Connect the ac adapter to the computer, orreplace the battery with a fully charged one.When you take action toreturn from standbymode, the computerdisplay remains blank.Check if an external monitor was connected before the computer entered standbymode. Do not disconnect the external monitor while the computer is inhibernation mode. If no external monitor is attached when the computerresumes, the LCD remains blank and output is not displayed. Thisrestriction does not depend on the resolution value.The computer does notreturn from standbymode, or the standbyindicator stays on andthe computer does notwork.The computer automatically enters standby or hibernation mode when the batterypower is exhausted. Do one of the following:1. Connect the ac adapter to the computer.2. Replace the battery with a fully charged one; then press Fn.Your computer does notenter standby orhibernation mode.Check if the standby or hibernation options are set in the Power ManagementProperties window (Fn+F2).Make sure the hibernation file is created. (See Online User's Guide for moredetails.)Note: If a communication program is running, you cannot enter hibernationmode. To enter hibernation mode, stop the communication program, andthen remove the PC Card or turn off power to the PC Card slot using theControl Panel. Chapter 4. Solving computer problems 31
Troubleshooting Problem Cause and actionThe computer does notenter standby mode asset by the timer underWindows 98.For Windows 98:The generic CD- or DVD-ROM driver for Windows 98 accesses the internal CD-or DVD-ROM drive every 3 seconds to see whether a CD or DVD is insertedthere. This prevents your computer from entering standby mode even after atimeout. To enable the computer to enter standby mode, do the following: 1. Click Start.2. Move the cursor to Settings and Control Panel.3. Click Control Panel, and then double-click System.4. Click the Device Manager tab.5. Click the + mark of CD-ROM.6. Double-click the name of the CD- or DVD-ROM.7. Click the Settings tab.8. Clear the Auto insert notification check box.Windows 98 no longer detects the insertion of a CD or DVD automatically.When creating ahibernation file, SleepManager gives off a"Not Enough Space forAllocation" message.Sleep Manager needs enough, contiguous hard disk drive space to create andmanage the hibernation file.Make sure the hard disk drive space is sufficient for Sleep Manager's require-ments. This can be viewed from the Sleep Manager main screen. If there are stillproblems, there might not be enough contiguous free space to create thehibernation file. Use a disk defragementation utility to solve the problem.Note: Sleep Manager is available only in Windows 98.32 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting Power switch problemProblem Cause and actionThe system freezes, andyou cannot turn off thecomputer.Turn off the computer by pressing and holding the power switch for 4 seconds ormore. If the system is still not reset, remove the ac adapter and the battery. Chapter 4. Solving computer problems 33
Troubleshooting Hard-disk drive problemsProblem Cause and actionThe hard disk drivemakes a rattling noiseintermittently.The rattling noise might be heard when:The hard disk drive starts accessing the data or when it stops.You are carrying the hard disk drive.You are carrying the computer.This is a normal characteristic of a hard disk drive and is not a defect.The hard disk drivedoes not work.Have the hard disk drive serviced.34 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting CD-ROM or DVD-ROM ProblemsProblem Cause and actionThe CD or DVD doesnot work.Make sure that:Make sure that the computer power is turned on and a CD or DVD is properlyloaded on the center pivot of the CD- or DVD-ROM drive. (You should hear aclick.)Make sure that the CD- or DVD-ROM tray is firmly closed.Make sure that the device drivers are correctly installed.You hear a noise fromthe CD- or DVD-ROMdrive when the disc isspinning.The CD- or DVD-ROM drive cover might be bent. Have the computer serviced.The CD- or DVD-ROMtray does not open evenif you press the CD- orDVD-ROM drive ejectbutton.Insert a pin into the CD- or DVD-ROM emergency eject hole and eject the CD- orDVD-ROM tray.The CD or DVD cannotbe read.Make sure that:The CD or DVD is not dirty. If it is, clean it with a CD- or DVD-ROM cleanerkit.The CD or DVD is not defective. If it is, try another CD or DVD.The CD or DVD is placed in the tray with the label side up.The CD or DVD format conforms with one of the following: – Music CD– CD-ROM or CD-ROM XA– Multisession photo CD – Video CD – DVD-ROM (DVD-video)Note: You can only playback DVD movies if your computer has a built-inDVD-ROM drive and the DVD movie playback software isinstalled. Chapter 4. Solving computer problems 35
Troubleshooting Problem Cause and actionThe DVD movie cannotbe played.The region code of the DVD movie you inserted into the DVD-ROM drive mustmatch the region code you set for the DVD Player software.You can set the region code a maximum of 5 times. If you have not reached thelimit, a prompt appears and you change it to the region code of the inserted DVDmovie. If not, you will only be able to play DVD movies of the last region you set.The control buttons onthe DVD movie playbacksoftware do not work.The DVD movie playback software is reading the DVD. Wait for a few secondsbefore trying the buttons again.36 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting Computer display problemsProblem Cause and actionThe screen is blank. Press Fn+Home key to make the screen brighter. If you still have the problem, dothe "Cause and action" in the problems below.The screen is unread-able or distorted.Make sure that:The display device driver is installed correctly:1. Click Start and move the cursor to Settings; then click Control Panel. 2. Double-click Display.3. Select the Settings tab in the "Display Properties" window.4. Click Advanced...; then click the Adapter tab.Make sure that the display driver information is correct.The display resolution and color depth are correctly set.The monitor type is correct.Incorrect charactersappear on the screen.Did you install the operating system or application program with the correct proce-dure?If they are installed and configured correctly, have the computer serviced.The screen stays oneven after you power offthe computer.Push and hold the power switch for about five seconds; then release it to turn offyour computer. Turn it on again.Missing, discolored, orbright dots appear onthe screen everytimeyou power on your com-puter (TFT model.)This is a characteristic of TFT technology. Your computer display contains multiplethin-film transistors (TFTs). A small number of missing, discolored, or bright dotson the screen might exist all the time."Unable to createoverlay window"message appears whenyou start DVD playback.—or—You may get poor play-back or none at all whilerunning video playback,DVD playback or gameapplications.Do either of the following:If you are using the computer display and external monitor simultaneously with32–bit color mode, change the color depth to 16–bit mode.If you are using a desktop size of 1280x1024 or larger, reduce the desktopsize and the color depth. Chapter 4. Solving computer problems 37
Troubleshooting Problem Cause and actionI forgot my password. If you forgot your power-on or setup password, you have to take your computer toan IBM reseller or marketing representative to have the password cancelled.If you forget your hard disk password, you can no longer access the hard disk.The password cannot be reset and you will lose all data and files on the harddisk. To use the computer, you will need to replace the hard disk. This replace-ment will incur expenses for parts and labor.38 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting Software problemsProblem Cause and actionAn application does notrun correctly.Check the following to make sure that the problem is not being caused by theapplication:Your computer has the minimum required memory to run the application.Refer to the manuals supplied with the application.The application is designed to operate with the Windows operating system.Other applications run correctly on your computer.The necessary device drivers are installed. See the on-board help.The application works OK when it is run on some other computer.If an error message appears when you are using the application program, refer tothe manuals supplied with the application.If these items are correct and you stillhave a problem, contact your place of purchase or the service representative forhelp.The Windows SafeMode screen appears.Your computer may not have shutdown properly the last time. In Safe Mode, shut-down and restart your computer.If you still have a problem, contact your place of purchase or the service repre-sentative for help. Chapter 4. Solving computer problems 39
Troubleshooting Other problemsProblem Cause and actionThe computer locks ordoes not accept anyinput.Your computer might lock when it enters standby mode during a communicationoperation. Disable the standby timer when you are working on the network.To turn off the computer, press and hold the power switch for 4 seconds or more.The computer does notturn off with the powerswitch.If the standby indicator is on and you are working under battery power, replacethe battery with a fully charged one or change your power source to ac power.If you still have a problem, press and hold the power switch for 4 seconds ormore; this forces the computer to turn off.The computer does notstart from a diskette.Make sure that the startup sequence in the BIOS Utility is set so that the com-puter starts up from the diskette drive (see Online User's Guide for more details).40 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Testing your computer Testing your computerIf you have a problem with your computer, you can test it by usingPC-Doctor. To run PC-Doctor, do as follows: 1. Click Start.2. Move the cursor to Programs and then to PC-Doctor forWindows.3. Click PC-Doctor for Windows.4. Choose either the Quick Test or the standard test. Attention Running the Quick Test set can take 10 minutes or longer. Makesure you have time to run the entire test; do not interrupt the testwhile it is running.The Quick Test runs many tests of critical hardware components, butit does not run all of the diagnostic tests in PC-Doctor. If PC-Doctorreports that all of the tests in the Quick Test set have been run andthat it has found no problems, consider running additional tests inPC-Doctor.If you are preparing to contact IBM for support, be sure to print thetest log so that you can rapidly provide information to the help techni-cian. Chapter 4. Solving computer problems 41
Backing up your system Backing up your systemBacking up your system configurationWhen you add software applications or devices to your computer, theinstallation process can change the computer registry and configura-tion.If your computer does not work properly after you add applications ordevices, you need to restore the previous configuration.You can use ConfigSafe (for Windows 98 and Windows 2000) orSystem Restore (for Windows Millenium Edition) to save the config-uration before you make changes. Then if something goes wrong,use ConfigSafe or System Restore to restore the system registry andconfiguration files.For Windows 98 or Windows 2000:To capture a snapshot of your system configuration with ConfigSafe: 1. Click Start.2. Move the cursor to Programs, ConfigSafe, and thenConfigSafe. 3. Double-click ConfigSafe.4. Click the camera icon.5. Type a name for the snapshot. For example, before installing aword processor, you might type, "Before installing wordprocessor." 6. Click OK.7. After a few moments, the main ConfigSafe window will return.The snapshot is complete.If you need to restore a configuration snapshot, open ConfigSafe andfollow the on-screen instructions.For Windows Millenium Edition:42 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Backing up your system To capture a snapshot of your system configuration, or to restoreyour configuration to an earlier snapshot using Windows Me, clickStart —> Programs —> Accessories —> System Tools —>System Restore and follow the on-screen instructions.Backing up your dataHard disks are reliable data storage devices. Even so, it is wise toprotect yourself against accidental data loss or the unlikely event of ahard-disk malfunction by backing up your important files regularly.For Windows 98 or Windows 2000:To back up data, start the backup application as follows: 1. Click Start.2. Move the cursor to Programs, Accessories, System Tools, andBackup. 3. Click Backup.Make sure that the Create a new backup job button is marked inthe Microsoft Backup window.Click OK. The Backup Wizard will guide you through backing upsome or all of the files on your hard disk.For Windows Millenium Edition:To back up data using Windows Me, copy your files to a diskettedrive or another storage device on a regular basis.Recovering lost or damaged softwareRecovering pre-installed softwareIf your hard disk drive data is damaged or accidentally erased, youcan restore the software that was shipped with your computer. Thissoftware includes your pre-installed operating system, applications,and device drivers.You can restore your pre-installed software using either the ProductRecovery Program or a Recovery CD. Chapter 4. Solving computer problems 43
Backing up your system The Product Recovery Program is in a section of your hard disk drivethat is not displayed by Windows Explorer. You may use aRecovery CD if it was provided with your computer.In case of a hard disk drive failure, or if the Product RecoveryProgram is accidentally deleted or becomes damaged, you can ordera Product Recovery CD from IBM.Note: The recovery process might take up to 2 hours.Attention: All of the files on the C:\ drive will be lost in the recoveryprocess. Be sure to back up copies of the files you have saved onyour C:\ drive before you begin.Note: You might need to use the CD- or DVD-ROM drive or anexternal diskette drive in the recovery process. Use a drivethat is compatible with your ThinkPad computer.To use the Product Recovery Program to restore your pre-installed software, do the following:Note: The Product Recovery Program is available only on modelspreloaded with Windows 2000.1. Save all your files and shut down your desktop.2. Turn off your computer.3. Turn on your computer. Quickly press F11 when this message isdisplayed on the screen:To start the Product Recovery Program, press F11.This message is displayed for only a few seconds.Note: If this message does not appear, you can use a RecoveryRepair diskette to get access to the Product RecoveryProgram.4. From the list displayed on the screen, select the operatingsystem you want to recover.5. Select the recovery options you want, and follow the instructionson the screen.6. Restart the system by pressing Ctrl+Alt+Del or by turning thecomputer off and then on again. Your computer will restart withthe pre-installed operating system, drivers, and software.44 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Backing up your system To use a Recovery CD to restore your pre-installed software, dothe following:Attention: The programs on the Recovery CD restore your hard diskto its factory-shipped condition. In the process, they erase the entirehard disk, including personal files and software programs you haveinstalled. Be sure to back up all your personal files before you usethe Recovery CD.To recover your pre-installed software using the Recovery CD, youmust first change the boot sequence by doing the following:1. Shut down and turn off your computer, then turn it on.2. Press the F1 key when the following message is displayed onyour screen:Press F1 for IBM BIOS Setup UtilityPress F12 to choose temporary boot deviceThe following message will then display on the screen:Entering BIOS Setup UtilityAttention: To start up your computer from the CD- or DVD-ROMdrive temporarily, press F12 instead of F1, then select theCD-ROM item and press Enter.3. Use the arrow keys to select Startup Configuration from theIBM BIOS Setup Utility main menu.4. In the "Boot Drive Sequence" section, select the first item in thesequence (1st), then press the left or right arrow key repeatedlyuntil the CD-ROM item is shown for this item.5. Press Esc to return to the IBM BIOS Setup Utility main menu.6. Press Esc to exit the IBM BIOS Setup Utility.7. When prompted, select Yes in the Save Changes window andthen press Enter.When you have successfully changed the boot sequence, follow theinstructions below to start the recovery process:1. Insert the Recovery CD into the CD-ROM or DVD-ROM drive.2. Save all your files, and turn off your computer. Chapter 4. Solving computer problems 45
Backing up your system 3. Turn on your computer; then wait for the Product RecoveryProgram menu to display on your screen.4. From the list displayed on the screen, select the operatingsystem you want to recover.5. Select the recovery options you want and follow the instructionson the screen.6. Restart the system by pressing Ctrl+Alt+Del or by turning thecomputer off and then on again. Your computer will restart withthe pre-installed operating system, drivers, and software.To create a Recovery Repair disketteThe Recovery Repair diskette is used to recover the prompt that isneeded to access the Product Recovery Program, if the prompt doesnot appear. Make a Recovery Repair diskette and save it for futureuse. To make a Recovery Repair diskette:1. Shut down and restart your computer.2. Attach the external diskette drive to the computer.3. At the prompt, press F11. (The option to press F11 appears foronly a few seconds. You must press F11 quickly.) The ProductRecovery Program main menu appears.4. If you are using Windows 2000 Professional, you will beprompted to select the appropriate operating system setting. Thismenu does not appear for Windows 98 SE.5. Select System Utilities from the main menu. Press Enter.6. Select Create a Recovery Repair diskette. Press Enter.7. Follow the on-screen instructions. When the process is com-pleted, label your diskette as the Recovery Repair diskette andsave it for future use.To use the Recovery Repair diskette:1. Shut down and turn off your computer.2. Attach the external diskette drive to the computer.3. Insert the Recovery Repair diskette into the drive; then turn onthe computer.46 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Backing up your system 4. Follow the on-screen instructions.Using the ThinkPad Software Selections CDThe Software Selections CD contains all the software applicationsand device drivers for your computer. You can make selections fromthis CD to install all the software, and only the software, you need.If you need to reinstall software or a hardware device driver, put theSoftware Selections CD in your CD- or DVD-ROM drive. The Fea-tures menu appears automatically.Note: If your Software Selections CD does not contain devicedrivers, they are in the following directory:C:\IBMTOOLS\drivers. This directory also contains text filesexplaining how to install the drivers.The Software Selections CD offers the following: WelcomeThis page displays a menu of the following options. Install SoftwareGo to this page to do the following:– Reinstall a software application– Install value-added software that was not preinstalled on yourcomputer Uninstall SoftwareFrom this page you can uninstall any application program ordevice driver that was installed from the Software Selections CD,provided that the Add/Remove Program list has an uninstallentry for it. Advanced Functions – Change SettingsFrom this page you can select options such as where toaccess the Software Selections CD, how to display informa-tion about software products, and whether to enable custominstallation for some software products.– Install Device Drivers Chapter 4. Solving computer problems 47
Backing up your system Go to this page to view a list of the device drivers on thesystem and install the ones you want. For some drivers, thepage also contains readme files that you should read beforestarting installation.Note: If your Software Selections CD does not containdevice drivers, they are in the following directory:C:\IBMTOOLS\drivers. This directory also containstext files explaining how to install the drivers.– Create a Diskette ImageSome applications or devices require a diskette for installa-tion. With this function, you create a diskette image.– Create a Software Selections CD imageFrom this page you can copy the entire contents of the Soft-ware Selections CD onto your hard disk, and then installsoftware and drivers without the CD.– Read the License AgreementThis page describes the license agreements for the softwareprograms on the Software Selections CD. – HelpThis page contains an introduction to the Software SelectionsCD and explains each item.48 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Getting service Getting serviceIf you need help, service, technical assistance, or just want moreinformation about IBM products, you will find a wide variety ofsources available from IBM to assist you. This section contains infor-mation about where to go for additional information about IBM andIBM products, what to do if you experience a problem with your com-puter, and whom to call for service should it be necessary.Information about your IBM computer and preinstalled software, ifany, is available in the documentation that comes with your com-puter. That documentation includes printed books, online books,README files, and help files. In addition, information about IBM pro-ducts is available on the World Wide Web and through the IBM Auto-mated Fax System.For technical assistance with the installation of, or questions relatedto, Service Packs for your preinstalled Microsoft Windows product,refer to the Microsoft Product Support Services Web site atsupport.microsoft.com/directory/, or you can contact the IBMHelpCenter. Some fees might apply.Getting help on the WebOn the World Wide Web, the IBM Web site has up-to-date informa-tion about IBM Personal Computer products and support. Theaddress for the IBM Personal Computing home page iswww.ibm.com/pcIBM provides an extensive Web site dedicated to mobile computingand to ThinkPad computers at www.ibm.com/pc/supportResearch this Web site to learn how to solve problems, find newways to use your computer, and learn about options that can makeworking with your ThinkPad computer even easier.If you select Profile from the support page, you can create a cus-tomized support page that is specific to your hardware, complete withFrequently Asked Questions, Parts Information, Technical Hints andTips, and Downloadable Files. In addition, you can choose to receive Chapter 4. Solving computer problems 49
Getting service e-mail notifications whenever new information becomes availableabout your registered products.You also can order publications through the IBM PublicationsOrdering System atwww.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgiGetting help by faxIf you have a touch-tone telephone and access to a fax machine, inthe U.S. and Canada you can receive by fax marketing and tech-nical information on many topics, including hardware, operatingsystems, and local area networks (LANs).You can call the IBM Automated Fax System 24 hours a day, 7 daysa week. Follow the recorded instructions, and the requested infor-mation will be sent to your fax machine. In the U.S. and Canada, toaccess the IBM Automated Fax System, call 1-800-426-3395. Calling IBM If you have tried to correct the problem yourself and still need help,during the warranty period, you can get help and information by tele-phone through the IBM PC HelpCenter. The following services areavailable during the warranty period:Problem determination - Trained personnel are available to assistyou with determining if you have a hardware problem anddeciding what action is necessary to fix the problem.IBM hardware repair - If the problem is determined to be causedby IBM hardware under warranty, trained service personnel areavailable to provide the applicable level of service.Engineering change management - Occasionally, there might bechanges that are required after a product has been sold. IBM oryour reseller, if authorized by IBM, will make selected Engi-neering Changes (ECs) available that apply to your hardware.IBM-supplied TransNote programs - These programs are sup-ported for operational and defect-associated issues for 30 daysfrom the first call to the Help Center during your normal hardwarewarranty period. The IBM TransNote software covered under thisagreement includes: Ink Manager Pro, Ink Viewer Utility, InkSync50 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Getting service (a function inside Ink Transfer utility), Ink Clipboard viewer,ThinkScribe Notepad Properties Utility, ThinkScribe UpdateUtility, TouchBoard (Software Keyboard), and Ink CalendarSupport Utility.The following items are not covered:Replacement or use of non-IBM parts or nonwarranted IBM partsNote: All warranted parts contain a 7-character identification inthe format IBM FRU XXXXXXXIdentification of software problem sources (except as notedabove under “IBM-supplied TransNote programs”)Configuration of BIOS as part of an installation or upgradeChanges, modifications, or upgrades to device drivers (except aspart of the warranty problem determination process)Installation and maintenance of network operating systems(NOS)Installation and maintenance of application programs (except asnoted above under “IBM-supplied TransNote programs”)Refer to your IBM hardware warranty for a full explanation of IBMwarranty terms. Be sure to retain your proof of purchase to obtainwarranty service.If possible, be near your computer when you make your call in casethe technical assistance representative needs to help you resolve acomputer problem. Please ensure that you have downloaded themost current drivers and system updates, run diagnostics, andrecorded information before you call. When calling for technicalassistance, please have the following information available:Machine Type and ModelSerial numbers of your computer, monitor, and other compo-nents, or your proof of purchaseDescription of the problemExact wording of any error messagesHardware and software configuration information for your system Chapter 4. Solving computer problems 51
Getting service Telephone numbersNote: Telephone numbers are subject to change without notice. Forthe latest list of IBM HelpCenter telephone numbers and hoursof operation, visit the Support Web site atwww.ibm.com/pc/support.Country or region Language Telephone NumberArgentina Spanish 11-4717-4357Australia English 1300-130-426Austria German 01-54658-5060Belgium DutchFrench02-714 35 7002-714 35 15Brazil Portuguese 55-0800 78 48 31Canada English/ French 1-800-565-3344416-383-3344Chile Spanish 800-203300China Mandarin 800-810-1818Colombia Spanish 9-800-18811623-2300Denmark Danish 35 25 02 91Ecuador Spanish 2-565-130Finland Finnish 9-22 931 840France French 01-69 32 40 40Germany German 069-6654 9040Hong Kong Cantonese 2825-6900Ireland English 01-815 9202Italy Italian 02-482 9202Japan Japanese 0120-887-870Luxembourg French 298-977 5063Mexico Spanish 01-800-426-1000387-5991Netherlands Dutch 020-504 050152 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Getting service New Zealand English 0800-446-149Norway Norwegian 23 05 32 40Peru Spanish 349-0050Portugal Portuguese 21-791 51 47Spain Spanish 91-662 4916Sweden Swedish 08-751 52 27Switzerland German/French/Italian0848-80 52 52Taiwan Mandarin 886-2-2725-9799UnitedKingdomEnglish 01475-555 055United States English 1-800-772-2227 Recording sheets Option List DIMM _____MB  PC Card ____________ Hard disk drive _____GB  Battery (Li-Ion) External diskette drive  Battery (NiMH) Other _______________ Identification numbersThe serial number label is on the bottom of your computer. Write themachine Type and serial number (S/N) below:IBM product nameMachine typeSerial numberThinkPad i Series 1200/13001161-/1171-____________________________________Problem recording sheetCollect this needed information before you call for help. Then you willbe able to get help as quickly as possible.Type of problem: Chapter 4. Solving computer problems 53
Getting service Error code: _________________________________________________The operating system and its version number, if available: Windows Version_____Application programs running at the time of the problem: _________________________________________________ _________________________________________________ Problem symptom:Describe the problem more specifically: _________________________________________________ _________________________________________________ _________________________________________________Can the problem be reproduced?If yes, describe how it can be reproduced: _________________________________________________ _________________________________________________ Continuous problem  Intermittent problem Yes  No54 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Appendix A. Product warranty and noticesStatement of Warranty Part 1 - General TermsThis Statement of Warranty includes Part 1 - General Terms andPart 2 - Country-unique Terms. The terms of Part 2 may replace ormodify those of Part 1. The warranties provided by IBM in thisStatement of Warranty apply only to Machines you purchase for youruse, and not for resale, from IBM or your reseller. The term"Machine" means an IBM machine, its features, conversions,upgrades, elements, or accessories, or any combination of them.The term "Machine" does not include any software programs,whether pre-loaded with the Machine, installed subsequently or oth-erwise. Unless IBM specifies otherwise, the following warrantiesapply only in the country where you acquire the Machine. Nothing inthis Statement of Warranty affects any statutory rights of consumersthat cannot be waived or limited by contract. If you have anyquestions, contact IBM or your reseller.The IBM Warranty for MachinesIBM warrants that each Machine 1) is free from defects in materialsand workmanship and 2) conforms to IBM's Official Published Spec-ifications. The warranty period for a Machine is a specified, fixedperiod commencing on its Date of Installation. The date on yoursales receipt is the Date of Installation, unless IBM or your resellerinforms you otherwise.International Business MachinesCorporationArmonk, New York 10504Machine - IBM ThinkPad i Series 1200/1300 and the BatteryWarranty Period* - One Year*Elements and accessories are warranted for three months. Contact yourplace of purchase for warranty service information. Some IBM Machines areeligible for On-site warranty service depending on the country where serviceis performed. Copyright IBM Corporation 2000 55
During the warranty period IBM or your reseller, if approved by IBMto provide warranty service, will provide repair and exchange servicefor the Machine, without charge, under the type of service designatedfor the Machine and will manage and install engineering changesthat apply to the Machine.If a Machine does not function as warranted during the warrantyperiod, and IBM or your reseller are unable to either 1) make it do soor 2) replace it with one that is at least functionally equivalent, youmay return it to your place of purchase and your money will berefunded. The replacement may not be new, but will be in goodworking order.Extent of WarrantyThe warranty does not cover the repair or exchange of a Machineresulting from misuse, accident, modification, unsuitable physical oroperating environment, improper maintenance by you, or failurecaused by a product for which IBM is not responsible. The warrantyis voided by removal or alteration of Machine or parts identificationlabels.THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIESAND REPLACE ALL OTHER WARRANTIES OR CONDITIONS,EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THEIMPLIED WARRANTIES OR CONDITIONS OFMERCHANTABILITY AND FITNESS FOR A PARTICULARPURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGALRIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICHVARY FROM JURISDICTION TO JURISDICTION. SOME JURIS-DICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OFEXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLU-SION OR LIMITATION MAY NOT APPLY TO YOU. IN THATEVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TOTHE WARRANTY PERIOD. NO WARRANTIES APPLY AFTERTHAT PERIOD.Items Not Covered by WarrantyIBM does not warrant uninterrupted or error-free operation of aMachine.56 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Unless specified otherwise, IBM provides non-IBM machinesWITHOUT WARRANTIES OF ANY KIND.Any technical or other support provided for a Machine under war-ranty, such as assistance via telephone with "how-to" questions andthose regarding Machine set-up and installation, will be providedWITHOUT WARRANTIES OF ANY KIND.Warranty ServiceTo obtain warranty service for the Machine, contact your reseller orIBM. You may be required to present proof of purchase.IBM or your reseller provides certain types of repair and exchangeservice, either at your location or at a service center, to keepMachines in, or restore them to, conformance with their Specifica-tions. IBM or your reseller will inform you of the available types ofservice for a Machine based on its country of installation. IBM mayrepair the failing Machine or exchange it at its discretion.When warranty service involves the exchange of a Machine or part,the item IBM or your reseller replaces becomes its property and thereplacement becomes yours. You represent that all removed itemsare genuine and unaltered. The replacement may not be new, butwill be in good working order and at least functionally equivalent tothe item replaced. The replacement assumes the warranty servicestatus of the replaced item.Any feature, conversion, or upgrade IBM or your reseller servicesmust be installed on a Machine which is 1) for certain Machines, thedesignated, serial-numbered Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade.Many features, conversions, or upgrades involve the removal of partsand their return to IBM. A part that replaces a removed part willassume the warranty service status of the removed part.Before IBM or your reseller exchanges a Machine or part, you agreeto remove all features, parts, options, alterations, and attachmentsnot under warranty service.You also agree to Appendix A. Product warranty and notices 57
1. ensure that the Machine is free of any legal obligations orrestrictions that prevent its exchange;2. obtain authorization from the owner to have IBM or your resellerservice a Machine that you do not own; and3. where applicable, before service is provideda. follow the problem determination, problem analysis, andservice request procedures that IBM or your reseller pro-vides,b. secure all programs, data, and funds contained in a Machine,c. provide IBM or your reseller with sufficient, free, and safeaccess to your facilities to permit them to fulfill their obli-gations, andd. inform IBM or your reseller of changes in a Machine'slocation.IBM is responsible for loss of, or damage to, your Machine while it is1) in IBM's possession or 2) in transit in those cases where IBM isresponsible for the transportation charges.Neither IBM nor your reseller is responsible for any of your confiden-tial, proprietary or personal information contained in a Machine whichyou return to IBM or your reseller for any reason. You should removeall such information from the Machine prior to its return.Production StatusEach IBM Machine is manufactured from new parts, or new andused parts. In some cases, the Machine may not be new and mayhave been previously installed. Regardless of the Machine's pro-duction status, IBM's appropriate warranty terms apply.Limitation of LiabilityCircumstances may arise where, because of a default on IBM's partor other liability, you are entitled to recover damages from IBM. Ineach such instance, regardless of the basis on which you are entitledto claim damages from IBM (including fundamental breach,negligence, misrepresentation, or other contract or tort claim), IBM isliable for no more than58 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
1. damages for bodily injury (including death) and damage to realproperty and tangible personal property; and2. the amount of any other actual direct damages, up to the greaterof U.S. $100,000 (or equivalent in local currency) or the charges(if recurring, 12 months' charges apply) for the Machine that isthe subject of the claim.This limit also applies to IBM's suppliers and your reseller. It isthe maximum for which IBM, its suppliers, and your reseller arecollectively responsible.UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THEFOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FORDAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEMLISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, YOURRECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDI-RECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIALDAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IFIBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OFTHEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOWTHE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSE-QUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLU-SION MAY NOT APPLY TO YOU.Statement of Warranty Part 2 - Country-unique TermsASIA PACIFICAUSTRALIA: The IBM Warranty for Machines: The following para-graph is added to this Section:The warranties specified in this Section are in addition to any rightsyou may have under the Trade Practices Act 1974 or other legis-lation and are only limited to the extent permitted by the applicablelegislation.Extent of Warranty: The following replaces the first and secondsentences of this Section:The warranty does not cover the repair or exchange of a Machineresulting from misuse, accident, modification, unsuitable physical oroperating environment, operation in other than the Specified Oper- Appendix A. Product warranty and notices 59
ating Environment, improper maintenance by you, or failure causedby a product for which IBM is not responsible.Limitation of Liability: The following is added to this Section:Where IBM is in breach of a condition or warranty implied by theTrade Practices Act 1974, IBM's liability is limited to the repair orreplacement of the goods or the supply of equivalent goods. Wherethat condition or warranty relates to right to sell, quiet possession orclear title, or the goods are of a kind ordinarily acquired for personal,domestic or household use or consumption, then none of the limita-tions in this paragraph apply.PEOPLE'S REPUBLIC OF CHINA: Governing Law: The followingis added to this Statement:The laws of the State of New York govern this Statement.INDIA: Limitation of Liability: The following replaces items 1 and 2of this Section:1. liability for bodily injury (including death) or damage to real prop-erty and tangible personal property will be limited to that caused byIBM's negligence;2. as to any other actual damage arising in any situation involvingnonperformance by IBM pursuant to, or in any way related to thesubject of this Statement of Warranty, IBM's liability will be limited tothe charge paid by you for the individual Machine that is the subjectof the claim.NEW ZEALAND: The IBM Warranty for Machines: The followingparagraph is added to this Section:The warranties specified in this Section are in addition to any rightsyou may have under the Consumer Guarantees Act 1993 or otherlegislation which cannot be excluded or limited. The Consumer Guar-antees Act 1993 will not apply in respect of any goods which IBMprovides, if you require the goods for the purposes of a business asdefined in that Act.Limitation of Liability: The following is added to this Section:60 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Where Machines are not acquired for the purposes of a business asdefined in the Consumer Guarantees Act 1993, the limitations in thisSection are subject to the limitations in that Act.EUROPE, MIDDLE EAST, AFRICA (EMEA)The following terms apply to all EMEA countries.The terms of this Statement of Warranty apply to Machines pur-chased from an IBM reseller. If you purchased this Machine fromIBM, the terms and conditions of the applicable IBM agreementprevail over this warranty statement.Warranty ServiceIf you purchased an IBM Machine in Austria, Belgium, Denmark,Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy,Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal,Spain, Sweden, Switzerland or United Kingdom, you may obtain war-ranty service for that Machine in any of those countries from either(1) an IBM reseller approved to perform warranty service or (2) fromIBM.If you purchased an IBM Personal Computer Machine in Albania,Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, CzechRepublic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republicof Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM),Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, orUkraine, you may obtain warranty service for that Machine in any ofthose countries from either (1) an IBM reseller approved to performwarranty service or (2) from IBM.The applicable laws, Country-unique terms and competent court forthis Statement are those of the country in which the warranty serviceis being provided. However, the laws of Austria govern this State-ment if the warranty service is provided in Albania, Armenia, Belarus,Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, FederalRepublic of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia,Former Yugoslav Republic of Macedonia (FYROM), Moldova,Poland, Romania, Russia, Slovak Republic, Slovenia, and Ukraine.The following terms apply to the country specified: Appendix A. Product warranty and notices 61
EGYPT: Limitation of Liability: The following replaces item 2 in thisSection:2. as to any other actual direct damages, IBM's liability will be limitedto the total amount you paid for the Machine that is the subject of theclaim.Applicability of suppliers and resellers (unchanged).FRANCE: Limitation of Liability: The following replaces the secondsentence of the first paragraph of this Section:In such instances, regardless of the basis on which you are entitledto claim damages from IBM, IBM is liable for no more than: (items 1and 2 unchanged).GERMANY: The IBM Warranty for Machines: The followingreplaces the first sentence of the first paragraph of this Section:The warranty for an IBM Machine covers the functionality of theMachine for its normal use and the Machine's conformity to its Spec-ifications.The following paragraphs are added to this Section:The minimum warranty period for Machines is six months.In case IBM or your reseller are unable to repair an IBM Machine,you can alternatively ask for a partial refund as far as justified by thereduced value of the unrepaired Machine or ask for a cancellation ofthe respective agreement for such Machine and get your moneyrefunded.Extent of Warranty: The second paragraph does not apply.Warranty Service: The following is added to this Section:During the warranty period, transportation for delivery of the failingMachine to IBM will be at IBM's expense.Production Status: The following paragraph replaces this Section:62 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Each Machine is newly manufactured. It may incorporate in additionto new parts, re-used parts as well.Limitation of Liability: The following is added to this Section:The limitations and exclusions specified in the Statement of Warrantywill not apply to damages caused by IBM with fraud or grossnegligence and for express warranty.In item 2, replace "U.S. $100,000" with "1.000.000 DEM."The following sentence is added to the end of the first paragraph ofitem 2:IBM's liability under this item is limited to the violation of essentialcontractual terms in cases of ordinary negligence.IRELAND: Extent of Warranty: The following is added to thisSection:Except as expressly provided in these terms and conditions, all statu-tory conditions, including all warranties implied, but without prejudiceto the generality of the foregoing all warranties implied by the Sale ofGoods Act 1893 or the Sale of Goods and Supply of Services Act1980 are hereby excluded.Limitation of Liability: The following replaces items one and two ofthe first paragraph of this Section:1. death or personal injury or physical damage to your real propertysolely caused by IBM's negligence; and 2. the amount of any otheractual direct damages, up to the greater of Irish Pounds 75,000 or125 percent of the charges (if recurring, the 12 months' chargesapply) for the Machine that is the subject of the claim or which other-wise gives rise to the claim.Applicability of suppliers and resellers (unchanged).The following paragraph is added at the end of this Section:IBM's entire liability and your sole remedy, whether in contract or intort, in respect of any default shall be limited to damages. Appendix A. Product warranty and notices 63
ITALY: Limitation of Liability: The following replaces the secondsentence in the first paragraph:In each such instance unless otherwise provided by mandatory law,IBM is liable for no more than: (item 1 unchanged) 2)as to any otheractual damage arising in all situations involving non-performance byIBM pursuant to, or in any way related to the subject matter of thisStatement of Warranty, IBM's liability, will be limited to the totalamount you paid for the Machine that is the subject of the claim.Applicability of suppliers and resellers (unchanged).The following replaces the second paragraph of this Section: Unlessotherwise provided by mandatory law, IBM and your reseller are notliable for any of the following: (items 1 and 2 unchanged) 3) indirectdamages, even if IBM or your reseller is informed of their possibility.SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO ANDSWAZILAND: Limitation of Liability: The following is added to thisSection:IBM's entire liability to you for actual damages arising in all situationsinvolving nonperformance by IBM in respect of the subject matter ofthis Statement of Warranty will be limited to the charge paid by youfor the individual Machine that is the subject of your claim from IBM.TURKIYE: Production Status: The following replaces this Section:IBM fulfills customer orders for IBM Machines as newly manufacturedin accordance with IBM's production standards.UNITED KINGDOM: Limitation of Liability: The following replacesitems 1 and 2 of the first paragraph of this Section:1. death or personal injury or physical damage to your real propertysolely caused by IBM's negligence;2. the amount of any other actual direct damages or loss, up to thegreater of Pounds Sterling 150,000 or 125 percent of the charges (ifrecurring, the 12 months' charges apply) for the Machine that is thesubject of the claim or which otherwise gives rise to the claim.64 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
The following item is added to this paragraph:3. breach of IBM's obligations implied by Section 12 of the Sale ofGoods Act 1979 or Section 2 of the Supply of Goods and ServicesAct 1982.Applicability of suppliers and resellers (unchanged).The following is added to the end of this Section:IBM's entire liability and your sole remedy, whether in contract or intort, in respect of any default will be limited to damages.NORTH AMERICACANADA: Warranty Service: The following is added to this Section:To obtain warranty service from IBM, call 1-800-465-6666.UNITED STATES OF AMERICA: Warranty Service:The following isadded to this Section:To obtain warranty service from IBM, call 1-800-IBM-SERV. Appendix A. Product warranty and notices 65
Notices NoticesThis publication was developed for products and services offered inthe U.S.A.IBM may not offer the products, services, or features discussed inthis document in other countries. Consult your local IBM represen-tative for information on the products and services currently availablein your area. Any reference to an IBM product, program, or service isnot intended to state or imply that only that IBM product, program, orservice may be used. Any functionally equivalent product, program,or service that does not infringe any IBM intellectual property rightmay be used instead. However, it is the user's responsibility to eval-uate and verify the operation of any non-IBM product, program, orservice.IBM may have patents or pending patent applications coveringsubject matter described in this document. The furnishing of this doc-ument does not give you any license to these patents. You can sendlicense inquiries, in writing, to:IBM Director of Licensing IBM CorporationNorth Castle DriveArmonk, NY 10504–1785 U.S.A.The following paragraph does not apply to the United Kingdomor any country where such provisions are inconsistent withlocal law:INTERNATIONAL BUSINESS MACHINES CORPO-RATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WAR-RANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIESOF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FORA PARTICULAR PURPOSE. Some states do not allow disclaimer ofexpress or implied warranties in certain transactions, therefore, thisstatement may not apply to you.66 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Notices This information could include technical inaccuracies or typographicalerrors. Changes are periodically made to the information herein;these changes will be incorporated in new editions of the publication.IBM may make improvements and/or changes in the product(s)and/or the program(s) described in this publication at any timewithout notice.IBM may use or distribute any of the information you supply in anyway it believes appropriate without incurring any obligation to you.Any references in this publication to non-IBM Web sites are providedfor convenience only and do not in any manner serve as an endorse-ment of those Web sites. The materials at those Web sites are notpart of the materials for this IBM product, and use of those Web sitesis at your own risk.Processing date dataThis IBM hardware product and IBM software products that might bepackaged with it have been designed, when used in accordance withtheir associated documentation, to process date data correctly withinand between the 20th and 21st centuries, provided all other products(for example, software, hardware, and firmware) used with these pro-ducts properly exchange accurate date data with them.IBM cannot take responsibility for the date data processing capabili-ties of non-IBM products, even if those products are preinstalled orotherwise distributed by IBM. You should contact the vendorsresponsible for those products directly to determine the capabilities oftheir products and update them if needed. This IBM hardwareproduct cannot prevent errors that might occur if software, upgrades,or peripheral devices you use or exchange data with do not processdate data correctly.The foregoing is a Year 2000 Readiness Disclosure. Trademarks The following terms, in this publication, are trademarks of the IBMCorporation in the United States or other countries or both:IBMPS/2 Appendix A. Product warranty and notices 67
Notices ThinkPadTrackPoint IVMicrosoft, Windows, and the Windows flag logo are trademarks orregistered trademarks of Microsoft Corporation.Pentium, Celeron, and SpeedStep are trademarks or registeredtrademarks of Intel Corporation in the U.S. and other countries.Other company, product, and service names, which may be denotedby a double asterisk (**), may be trademarks or service marks ofothers.Electronic emission noticesFederal Communications Commission (FCC) statementThinkPad i Series 1200/1300, model number 1161, and 1171This equipment has been tested and found to comply with the limitsfor a Class B digital device, pursuant to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection againstharmful interference in a residential installation. This equipment gen-erates, uses, and can radiate radio frequency energy and, if notinstalled and used in accordance with the instructions, may causeharmful interference to radio communications. However, there is noguarantee that interference will not occur in a particular installation. Ifthis equipment does cause harmful interference to radio or televisionreception, which can be determined by turning the equipment off andon, the user is encouraged to try to correct the interference by one ormore of the following measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different fromthat to which the receiver is connected.Consult an IBM authorized dealer or service representative forhelp.Properly shielded and grounded cables and connectors must beused in order to meet FCC emission limits. Proper cables and con-68 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Notices nectors are available from IBM authorized dealers. IBM is notresponsible for any radio or television interference caused by usingother than recommended cables and connectors or by unauthorizedchanges or modifications to this equipment.Unauthorized changes or modifications could void the user'sauthority to operate the equipment. This device complies with Part 15of the FCC Rules. Operation is subject to the following twoconditions: (1) this device may not cause harmful interference, and(2) this device must accept any interference received, including inter-ference that may cause undesired operation.Responsible party:International Business Machines CorporationNew Orchard RoadArmonk, NY 10504Telephone 1-919-543-2193FOR HOME OR OFFICE USETested To ComplyWith FCC StandardsIndustry Canada Class B Emission Compliance StatementThis Class B digital apparatus complies with Candian ICES-003.Avis de conformité à la règlementation d'Industrie CanadaCet appareil numérique de la classe B est conform à la normeNMB-003 du Canada.European Community Directive conformance statementThis product is in conformity with the protection requirements of ECCouncil Directive 89/336/EEC on the approximation of the laws of theMember States relating to electromagnetic compatibility. IBM cannotaccept responsibility for any failure to satisfy the protection require-ments resulting from a non-recommended modification of theproduct, including the fitting of non-IBM option cards. Appendix A. Product warranty and notices 69
Notices A declaration of Conformity with the requirements of the Directivehas been signed by IBM United Kingdom Limited, PO BOX 30Spango Valley Greenock Scotland PA160AH.This product satisfies the Class B limits of EN 55022. Telecommunication noticeFederal Communications Communication (FCC) and telephonecompany requirements1. This device complies with Part 68 of the FCC rules. A label isaffixed to the device that contains, among other things, the FCCregistration number, USOC, and Ringer Equivalency Number(REN) for this equipment. If these numbers are requested,provide this information to your telephone company.Note: If the device is an internal modem, a second FCC regis-tration label is also provided. You may attach the label tothe exterior of the computer in which you install the IBMmodem, or you may attach the label to the external DAA,if you have one. Place the label in a location that is easilyaccessible, should you need to provide the label informa-tion to the telephone company.2. The REN is useful to determine the quantity of devices you mayconnect to your telephone line and still have those devices ringwhen your number is called. In most, but not all areas, the sumof the RENs of all devices should not exceed five (5). To becertain of the number of devices you may connect to your line,as determined by the REN, you should call your local telephonecompany to determine the maximum REN for your calling area.3. If the device causes harm to the telephone network, the tele-phone company may discontinue your service temporarily. If pos-sible, they will notify you in advance; if advance notice is notpractical, you will be notified as soon as possible. You will beadvised of your right to file a complaint with the FCC.4. Your telephone company may make changes in its facilities,equipment, operations, or procedures that could affect the properoperation of your equipment. If they do, you will be givenadvance notice to give you an opportunity to maintain uninter-rupted service.70 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Notices 5. If you experience trouble with this product, contact your author-ized reseller, or call IBM. In the United States, call IBM at1-800-772-2227. In Canada, call IBM at 1-800-565-3344. Youmay be required to present proof of purchase. The telephonecompany may ask you to disconnect the device from the networkuntil the problem has been corrected, or until you are sure thedevice is not malfunctioning.6. No customer repairs are possible to the device. If you experiencetrouble with the device, contact your Authorized Reseller or seethe Diagnostics section of this manual for information.7. This device may not be used on coin service provided by thetelephone company. Connection to party lines is subject to statetariffs. Contact your state public utility commission or corporationcommission for information.8. When ordering network interface (NI) service from the localExchange Carrier, specify service arrangement USOC RJ11C.Canadian Department of Communications certification labelNOTICE: The Industry Canada label identifies certified equipment.This certification means that the equipment meets certain telecom-munications networks protective, operational, and safety requirement.The Department does not guarantee the equipment will operate tothe user's satisfaction.Before installing this equipment, users should ensure that it is per-missible to be connected to the facilities of the local telecommuni-cations company. The equipment must also be installed using anacceptable method of communication. In some cases, the company'sinside wiring associated with a single line individual service may beextended by means of a certified connector assembly (telephoneextension cord). The customer should be aware that compliance withthe above conditions may not prevent degradation of service in somesituations. Repairs to certified equipment should be made by anauthorized Canadian maintenance facility designated by the supplier.Any repairs of alterations made by the user to this equipment, orequipment malfunctions, may give the telecommunications companycause to request the user to disconnect the equipment. Appendix A. Product warranty and notices 71
Notices Users should ensure for their own protection that the electricalground connections of the power utility, telephone lines and internalmetallic water pipe system, if present, are connected together. Thisprecaution may be particularly important in rural areas.CAUTION:Users should not attempt to make such connections them-selves, but should contact the appropriate electric inspectionauthority, or electrician, as appropriate.NOTICE: The Ringer Equivalent Number (REN) assigned to eachterminal device provides an indication of the maximum number of ter-minals allowed to be connected to a telephone interface. The termi-nation on an interface may consist of any combination of devicessubject only to the requirement that the sum of the Ringer Equiv-alence Number of all the devices does not exceed 5.Ètiquette d'homologation du ministère des Communications duCanadaAVIS : L'etiquette dus ministère l'Industrie Canada identifie lematériel homologué. Cette étiquette certifie que le matériel estconforme à certaines normes de protection, d'exploitation et desécurité des réseaux de télécommunications. Le Ministère n'assuretoutefois pas que le matériel fonctionnera à la satisfaction del'utilisateur.Avant d'installer ce matériel, l'utilisateur doit s'assurer qui'l est permisde le raccorder aux installations de l'entreprise locale detélécommunication. Le matériel doit également être installé ensuivant une méthode acceptée de raccordement. Dans certains cas,les fils intérieurs de l'entreprise utilisés pour un service individuel àligne unique peuvent être prolongés au moyen d'un dispositifhomologué de raccordement (cordon prolongateur téléphoniqueinterne). L'abonné ne doit pas oublier qu'il est possibile que laconformité aux conditions énoncées ci-dessus n'empechent pas ladégradation du service dans certaines situations. Actuellement, lesentreprises de télécommunication ne permettent pas que l'onraccorde leur matériel à des jacks d'abonné, sauf dans les cas précisprévus par les tarifs paticuliers de ces entreprises.72 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Notices Les réparations de matériel homologué doivent être effectuées parun centre d'entretien canadien autorisé désigné par le fournisseur.La compagnie de télécommunications peut demader à l'utilisateur dedébrancher un appareil à la suite de réparations ou de modificationseffectuées par l'utilisateur ou à cause de mauvais fonctionnement.Pour sa propre protection, l'utilisateur doit s'assurer que tous les filsde mise à la terre de la source d'énergie électrique, des lignestéléphoniques et des canalisations d'eau métalliques, s'il y en a, sontraccordés ensemble. Cette précaution est particulièrementimportante dans les régions rurales.Avertissement : L'utilisateur ne doit pas tenter de faire cesraccordements lui-même; il doit avoir recours à un serviced'inspection des installations électriques, ou à électricien, selon lecas.AVIS : L'indice de charge (IC) assigné à chaque dispositif terminalindique, pour éviter toute surcharge, le pourcentage de la chargetotale qui peut être raccordée à un circuit téléphonique bouclé utilisépar ce dispositif. La terminaison du circuit bouclé peut être constituéede n'importe quelle combinaison de dispositifs, pourvu que la sommedes indices de charge de l'ensemble des dispositifs ne dépasse pas5.Notice for AustraliaThe following notice applies when using the telephony functions: WARNING: FOR SAFETY REASONS, ONLY CONNECT AUSTEL PER-MITTED OR CERTIFIED EQUIPMENT.Regions where ThinkPad i Series 1200/1300 has ThinkPadmodem integratedYour ThinkPad i Series 1200/1300 computer does not include amodem if it was not purchased within one of the following regions:US (6CTTAI-27749-M5-E)Canada (2878 10280A) Appendix A. Product warranty and notices 73
Notices Japan (A99-1086JP)China (10-1685-994610)Hong Kong (SL399131)Taiwan (D88-M081-0)Australia (N79)New ZealandIsraelSingaporeMalaysiaKoreaLatin AmericaAustriaBelgiumCyprusDenmarkFinlandFranceGermanyIcelandIrelandItalyLuxembourgNetherlandsNorwayPortugalSpain (tone only, no pulse dialing)SwedenSwitzerland (tone only, no pulse dialing)UKNotice to New Zealand users of the "Ambit U98.005.C.00Internal Modem"This model is approved to operate on the New Zealand telecommuni-cations network under Telepermit number PTC 211/00/085.1. The grant of a Telepermit for any item of terminal equipment indi-cates only that Telecom has accepted that the item complies withminimum conditions for connection to its network. It indicates noendorsement of the product by Telecom, nor does it provide anysort of warranty. Above all, it provides no assurance that anyitem will work correctly in all respects with another item of Tele-74 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Notices permitted equipment of a different make or model, nor does itimply that any product is compatible with all of Telecom'snetwork services. This equipment is not capable under all oper-ating conditions of correct operation at the higher speed which itis designated. 33.6 kbps and 56 kbps connections are likely tobe restricted to lower bit rates when connected to some PSTNimplementations. Telecom will accept no responsibility should dif-ficulties arise in such circumstances.2. Immediately disconnect this equipment should it become phys-ically damaged, and arrange for its disposal or repair.3. This modem shall not be used in any manner which could consti-tute a nuisance to other Telecom customers.4. Some parameters required for compliance with Telecom's Tele-permit requirements are dependent on the equipment (PC) asso-ciated with this device. The associated equipment shall be set tooperate within the following limits for compliance with Telecom'sSpecifications:a. For repeat calls to the same number: There shall be no morethan 10 call attempts to the same number within any 30minute period for any single manual call initiation, and, Theequipment shall go on-hook for a period of not less than 30seconds between the end of one attempt and the beginningof the next attempt.b. For Automatic calls to different numbers The equipment shallgo on-hook for a period of not less than 5 seconds betweenthe end of one attempt and the beginning of the nextattempt.c. For Automatically answered Incoming Calls Incoming callsshall be answered between 3 and 30 seconds from the startof ringing.5. For correct operation, the total of the RN's of all devices con-nected to a single line at any time should not exceed 5. The RNof this modem is 0.5.Notice for European Union countriesThe equipment described here has been approved in accordancewith Council Decision 98/482/EC for pan-European single-terminal Appendix A. Product warranty and notices 75
Notices connection to the Public Switched Telephone Network (PSTN).However, because of differences between the individual PSTNs pro-vided in different countries, the approval does not, of itself, give anunconditional assurance that the equipment will operate successfullyon every PSTN network termination point. In the event of problems,you should contact your equipment supplier first. The modem inte-grated in this equipment is designed to work on the following countryor regional networks: Austria, Belgium, Denmark, France, Finland,Germany, Greece, Iceland, Italy, Luxembourg, Netherlands, Norway,Portugal, Spain, Sweden, Switzerland, Republic of Ireland, UnitedKingdom. Operation in pulse dialing mode is supported only forPBXs. To operate with the networks listed above, the modem shouldbe set as explained in the chapter headed “Use the built-in modem”in the online user's guide. Radiocommunication noticeNotice for CanadaLow Power License-Exempt Radiocommunication Devices(RSS-210)Operation is subject to the following two conditions: (1) this devicemay not cause interference, and (2) this device must accept anyinterference, including interference that may cause undesired opera-tion of the device.Remarque relative aux communications radio CanadaPermis d'émission à faible puissance - Cas des appareils decommunications radio (CNR-210)Le fonctionnement de ce type d'appareil est soumis aux deux condi-tions suivantes : (1) Cet appareil peut perturber les communicationsradio, et (2) cet appareil doit supporter toute perturbation, y comprisles perturbations qui pourraient provoquer un dysfonctionnement.76 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
IndexBbattery problems 30, 33BIOS Utility 13starting 13CCD-ROMproblems 35computer displayproblems 37Ddiskette standards 9display 8DVD-ROMproblems 35Eerror codes 25error messages 25Ffeatures 8Hhard disk driveproblems 34hardware specifications 10hibernation modeproblems 31Iidentification numbers 53input problems 28Kkeyboard, specifications 8Llist of options 53lock 19Mmechanical lock 19memoryspecifications 8Nnotices and warrantiesproduct 55Ppasswordtypes 16using 16problems, recording 53Product Recovery program, using 43RRecovery CD, using 43repair services 53 Copyright IBM Corporation 2000 77
Ssafety notice vsecuritymechanical lock 19passwords 16size, machine specifications 10software problems 39specifications 8, 10battery pack 10environment 10heat output 10input voltage 10size 10temperature 10standards, diskettes 9Ttemperature, machine specifications 10ThinkPad Software Selections CD,using 47troubleshooting 25battery problems 30, 33CD-ROM problems 35computer display problems 37DVD-ROM problems 35error codes 25error messages 25errors without codes 27errors without messages 27hard-disk drive problems 34hibernation problems 31input problems 28keyboard problems 28other problems 40software problems 39standby problems 31TrackPoint problems 28Wwarrantyproduct 5578 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide

Navigation menu