Business Machines 12P701Z Notebolok Type PC IBM ThinkPad Series User Manual 12P1433

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Document Description	Users Manual TP i1300
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Date Submitted	2001-01-19 00:00:00
Date Available	2001-01-19 00:00:00
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i
Note: Before using this information and the product it supports, be sure to read the general information under
“Safety information” on page v, and Appendix A, “Product warranty and notices” on page 55.
First Edition (November 2000)
The following paragraph does not apply to the United Kingdom or any country where such provisions are
inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT ANY
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow
disclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements
or changes in the products or the programs described in this publication at any time.
Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM
Marketing Representative.
 Copyright International Business Machines Corporation 2000. All rights reserved. Note to US Government
Users — Documentation related to restricted rights — Use, duplication, or disclosure is subject to restrictions set forth
in GSA ADP Schedule Contract with IBM Corp.
Contents
Safety information
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Chapter 1. Caring for your ThinkPad computer
Important tips . . . . . . . . . . . . . . . . . . . . .
Be careful about where you work.
. . . . . . .
Be gentle with your computer. . . . . . . . . . .
Carry your computer properly. . . . . . . . . . .
Handle storage media and drives properly. . .
Take care in setting passwords. . . . . . . . . .
Other important tips . . . . . . . . . . . . . . . .
Cleaning your computer . . . . . . . . . . . . .
Extending the usefulness of the battery . . . .
Chapter 2. System overview
Features . . . . . . . . . . . .
Specifications . . . . . . . . .
Using your on-board help . .
Starting the BIOS Setup Utility
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Chapter 3. Protecting your computer
Using passwords . . . . . . . . . . . . .
Power-on password . . . . . . . . . .
Screen-saver password
. . . . . . .
Hard-disk password . . . . . . . . . .
Windows password . . . . . . . . . .
Setup password . . . . . . . . . . . .
Network password . . . . . . . . . . .
Using locks . . . . . . . . . . . . . . . .
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Chapter 4. Solving computer problems
Replacing the hard disk drive . . . . . . .
Troubleshooting . . . . . . . . . . . . . . .
Error codes or messages
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Errors without codes or messages . .
Input problems . . . . . . . . . . . . . .
Battery problems
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 Copyright IBM Corporation 2000
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Standby or hibernation problems . .
Power switch problem
. . . . . . . .
Hard-disk drive problems . . . . . . .
CD-ROM or DVD-ROM Problems . .
Computer display problems . . . . .
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Software problems
Other problems . . . . . . . . . . . .
Testing your computer . . . . . . . . . .
Backing up your system . . . . . . . . .
Backing up your system configuration
Backing up your data . . . . . . . . .
Recovering lost or damaged software
Getting service . . . . . . . . . . . . . .
Getting help on the Web . . . . . . .
Getting help by fax . . . . . . . . . .
Calling IBM . . . . . . . . . . . . . . .
Recording sheets . . . . . . . . . . .
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Appendix A. Product warranty and notices . . . . . . . . .
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Processing date data . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . .
Trademarks
Electronic emission notices
. . . . . . . . . . . . . . . . . .
Telecommunication notice . . . . . . . . . . . . . . . . . . .
Notice for Australia . . . . . . . . . . . . . . . . . . . . . . .
Regions where ThinkPad i Series 1200/1300 has ThinkPad
modem integrated . . . . . . . . . . . . . . . . . . . . . . .
Notice to New Zealand users of the "Ambit U98.005.C.00
Internal Modem" . . . . . . . . . . . . . . . . . . . . . . . .
Notice for European Union countries . . . . . . . . . . . . .
Radiocommunication notice . . . . . . . . . . . . . . . . . .
Notice for Canada . . . . . . . . . . . . . . . . . . . . . . . .
Remarque relative aux communications radio Canada . . .
Index
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49
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53
55
66
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Safety information
DANGER
Electrical current from power, telephone, and communication cables is hazardous. To avoid shock hazard,
connect and disconnect cables as shown below when
installing, moving, or opening the covers of this product
or attached devices. If the 3–pin power cord is provided
with this product, it must be used with a properly
grounded outlet.
To Connect
To Disconnect
Turn everything OFF.
Turn everything OFF.
First, attach all cables to devices.
First, remove the power cord from
the outlet.
Attach the signal cables to the
receptacles.
Attach the power cord to an
outlet.
Remove the signal cables from
the receptacles.
Remove all cables from device.
Turn the device ON.
 Copyright IBM Corporation 2000
DANGER
Reduce the risk of fire and electric shock by always following basic safety precautions, including the following:
Ÿ Do not use your computer in or near water.
Ÿ During electrical storms:
– Do not use your computer with the telephone
cable connection.
– Do not connect the cable to or disconnect it from
the telephone outlet on the wall.
vi
DANGER
If the rechargeable battery pack is incorrectly replaced,
there is a danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid
possible injury:
Ÿ Replace only with a battery of the type recommended
by IBM, or an equivalent.
Ÿ Keep the battery pack away from fire.
Ÿ Do not expose it to water or rain.
Ÿ Do not attempt to disassemble it.
Ÿ Do not short-circuit it.
Ÿ Keep it away from children.
Do not put it in trash that is disposed of in landfills.
When disposing the battery, comply with local ordinances or regulations and your company's safety standards. In the United States, call IBM at 1-800-IBM-4333 for
information on disposal.
vii
DANGER
There is a danger of an explosion if the backup battery
is incorrectly replaced. Replace only with a battery of the
same type.
The lithium battery (IBM P/N 02K6694 UL-recognized
component [file no. MH12568]) contains lithium and can
explode if it is not properly handled or disposed of.
To avoid possible injury or death, do not: (1) throw or
immerse the battery into water, (2) allow it to heat to
more than 100°C (212°F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your company's safety
standards.
CAUTION:
The fluorescent lamp in the liquid crystal display (LCD) contains
mercury. Do not put it in trash that is disposed of in landfills.
Dispose of it as required by local ordinances or regulations.
The LCD is made of glass, and rough handling or dropping the
computer can cause the LCD to break. If the LCD breaks and
the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15
minutes; if any symptoms are present after washing, get
medical care.
CAUTION:
To reduce the risk of fire, use only No. 26 AWG or cable with a
higher rating.
viii
The CD- or DVD-ROM drive of the ThinkPad i Series 1200/1300
computer is a laser product. The CD- or DVD-ROM drive classification label (shown below) is located on the top of the drive.
CLASS 1 LASER PRODUCT
LASER KLASSE 1
LUOKAN 1 LASERLAITE
APPAREIL A LASER DE CLASSE 1
KLASS 1 LASER APPARAT
The CD- or DVD-ROM drive is certified in the U.S. to conform to the
requirements of the Department of Health and Human Services 21
Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class
1 laser products.
In other countries, the drive is certified to conform to the requirements of EN60825.
CAUTION:
Do not open the CD- or DVD-ROM drive; no user adjustments or
serviceable parts are inside.
Use of controls, adjustments, or the performance of procedures
other than those specified may result in hazardous radiation
exposure.
Class 1 laser products are not considered to be hazardous. The CDor DVD-ROM drive has an internal, Class 1, 0.5-milliwatt, aluminum
gallium-arsenide laser that operates at a wavelength of 760 to 810
nanometers. The design of the laser system and the CD- or
DVD-ROM drive ensures that there is no exposure to laser radiation
above a Class 1 level during normal operation, user maintenance, or
servicing.
ix
Some drives contain an embedded Class 3A laser diode. Note this
warning:
DANGER
Emits visible and invisible laser radiation when open.
Avoid direct eye exposure. Do not stare into the beam or
view it directly with optical instruments.
Modem safety information
To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as:
Ÿ Never install telephone wiring during a lightning storm.
Ÿ Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
Ÿ Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
Ÿ Use caution when installing or modifying telephone lines.
Ÿ Avoid using a telephone (other than a cordless type) during an
electrical storm.
Ÿ There may be a remote risk of electric shock from lightning.
Ÿ Do not use the telephone to report a gas leak in the vicinity of
the leak.
Chapter 1. Caring for your ThinkPad computer
Though your computer is a durable notebook computer that functions
reliably in normal work environments, you need to use common
sense in handling it. By following these important tips, you will get
the most use and enjoyment out of your computer.
Important tips . . . . . . . . . . . . . . . . . .
Be careful about where you work.
. . . .
Be gentle with your computer. . . . . . . .
Carry your computer properly. . . . . . . .
Handle storage media and drives properly.
Take care in setting passwords. . . . . . .
Other important tips . . . . . . . . . . . . .
Cleaning your computer . . . . . . . . . .
Extending the usefulness of the battery .
 Copyright IBM Corporation 2000
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Important tips
Be careful about where you work.
Ÿ Do not leave the base of your computer in contact with your lap
or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is
a function of the level of system activity and battery charge level.
Extended contact with your body, even through clothing, could
cause discomfort or, eventually, a skin burn.
Ÿ Place liquids away from your computer to avoid spills, and keep
your computer away from water (to avoid the danger of electrical
shock).
Ÿ Store packing materials safely out of the reach of children to
prevent the risk of suffocation from plastic bags.
Ÿ Keep your computer away from magnets, activated cellular
phones, electrical appliances, or speakers (within 13cm/5 in.).
Ÿ Avoid subjecting your computer to extreme temperatures (below
5°C/41°F or above 35°C/95°F).
Be gentle with your computer.
Ÿ Avoid placing any objects (including paper) between the display
and the keyboard or under the keyboard.
Ÿ Do not drop, bump, scratch, twist, hit, vibrate, push or place
heavy objects on your computer, display, or external devices.
Ÿ Your computer display is designed to be opened and used at an
angle slightly greater than 90 degrees. Do not open the display
beyond 135 degrees, as this might damage the computer hinge.
Carry your computer properly.
Ÿ When picking up your open computer, hold it by the bottom. Do
not pick up or hold your computer by the display.
Ÿ Be sure your computer is in standby or hibernation mode, or
turned off, before moving it. This will prevent damage to the hard
disk drive and data loss.
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Important tips
Ÿ Use a quality carrying case that provides adequate cushion and
protection. Do not pack your computer in a tightly packed
suitcase or bag.
Ÿ Before moving your computer, be sure to remove any media,
turn off attached devices, and disconnect cords and cables.
Handle storage media and drives properly.
Ÿ Avoid inserting diskettes at an angle and attaching multiple or
loose diskette labels, as these can lodge in the diskette drive.
Ÿ Do not touch the surface of a CD or DVD or the lens on the CDor DVD-ROM tray.
Ÿ Wait until you hear the CD- or DVD-ROM click into the center
pivot of the CD- or DVD-ROM drive before closing the CD- or
DVD-ROM tray
Ÿ When replacing your hard disk drive, or installing an external
diskette drive, follow the instructions shipped with your hardware,
and apply pressure only where needed on the device. See
Access ThinkPad, your on-board help system, for information on
replacing your hard disk drive (open Access ThinkPad by
pressing the ThinkPad button).
Take care in setting passwords.
Ÿ Remember your passwords. If you forget a hard disk password, you must have your hard disk drive replaced.
Ÿ If you are an administrator, remember that setting a setup password can prevent unauthorized initialization or changing of hard
disk drive passwords.
Other important tips
Ÿ Your computer can use only an analog telephone network,
or public-switched telephone network (PSTN). Do not connect
the modem to a PBX (private branch exchange) or any other
digital telephone extension line because this could damage your
modem. Analog phone lines are often used in homes, while
digital phone lines are often used in hotels or office buildings. If
you are not sure which kind of phone line you are using, contact
your telephone company.
Chapter 1. Caring for your ThinkPad computer
Important tips
Ÿ Your computer might have both an Ethernet connector and a
modem connector. If so, be sure to connect your communication
cable to the correct one, so your connector is not damaged. See
Access ThinkPad, your on-board help system, for information on
the location of these connectors (press the ThinkPad button to
open Access ThinkPad).
Ÿ Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer.
Ÿ Do not modify or tape the latches to keep the display open or
closed.
Ÿ Take care not to turn your computer over while the ac adapter is
plugged in. This could break the adapter plug.
Ÿ If you replace the hard disk drive in your computer, reinstall the
plastic cover.
Ÿ Store your external diskette drive in an appropriate container or
packaging when it is not being used.
Ÿ Register your ThinkPad products with IBM (refer to the Web
page: http://www.pc.ibm.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering
your computer also enables IBM to notify you about possible
upgrades.
Cleaning your computer
Occasionally clean your computer as follows:
Ÿ Use a soft cloth moistened with nonalkaline detergent to wipe the
exterior of the computer.
Ÿ Avoid spraying cleaner directly on the display or the keyboard.
Ÿ Gently wipe the display with a dry, soft cloth.
Extending the usefulness of the battery
The amount of battery power consumed by your computer depends
on such conditions as the frequency of use, the operating temperature, and the period in storage (if unused). The following tips can
help you to extend the life of your battery:
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Important tips
Ÿ Do not recharge the battery pack until all of its power is used.
Recharging a battery pack that is not completely discharged can
shorten battery life.
Ÿ Once you start charging the battery pack, do not use it until it is
fully charged.
Ÿ Whenever possible, use the ThinkPad battery power-saving
modes:
– Screen blank
– Standby
– Hibernation
For more information, refer to the online user's guide.
Ÿ Decrease the brightness of the LCD.
Ÿ Use power management. Each operating system comes with its
own power management system.
Ÿ If you will not use the computer for a long period, remove the
battery pack and keep it in a cool place.
Chapter 1. Caring for your ThinkPad computer
6
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Chapter 2. System overview
Features . . . . . . . . . . . .
Specifications . . . . . . . . .
Using your on-board help . .
Starting the BIOS Setup Utility
 Copyright IBM Corporation 2000
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Features
Features
Processor
Intel Mobile Pentium III processor with Intel SpeedStep
technology or Intel Mobile Celeron processor with on-die
Level 2 cache
Memory
Ÿ Built-in: 64MB
Ÿ Maximum: 192 MB
Storage device
Ÿ 2.5–inch hard disk drive
Display
The color display uses TFT technology or HPA technology
Ÿ Resolution:
– LCD: Up to 1024–by–768 resolution on the 13.3–inch TFT
LCD; Up to 800–by–600 resolution on the 12.1–inch
TFT/HPA LCD
– External monitor: Up to 1024–by–768
Ÿ Brightness control
Ÿ Contrast control (available only on HPA models)
Keyboard
Ÿ 87–key, 88–key, or 92–key
Ÿ TrackPoint pointing device
Ÿ Easy Launch buttons
Ÿ Fn key function
Ÿ Windows keys
External diskette drive — available on selected models
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Features
To get the best performance from your diskette drive, use highquality diskettes (such as IBM diskettes) that meet or exceed the following standards:
Ÿ 1–MB, 3.5–inch, unformatted diskette:
– ANSI (American National Standards Institute) X3.137
– ISO (International Standards Organization) 8860
– ECMA (European Computer Manufacturers Association) 100
Ÿ 2–MB, 3.5–inch, unformatted diskette:
– ANSI X3.171
– ISO 9529
– ECMA 125
Internal CD-ROM or DVD-ROM drive
Ÿ CD–ROM: 24X speed maximum
Ÿ DVD-ROM: 8X speed
External interface
Ÿ Parallel connector (IEEE 1284A)
Ÿ External-input-device connector (PS/2)
Ÿ External-monitor connector
Ÿ PC Card slot (one Type I, Type II, or Type III PC Card)
Ÿ Headphone jack
Ÿ Microphone jack (supports a self-battery-powered condenser
microphone)
Ÿ Universal Serial Bus (USB) connector (two)
Ÿ Telephone connector
Ÿ Network connector (Ethernet 10BaseT or 100BaseT) — available
on selected models
Ÿ IEEE 1394 connector — available on selected models
Chapter 2. System overview
Specifications
Specifications
Size
Ÿ Width: 313 mm (12.32 in.)
Ÿ Depth: 252 mm (9.92 in.)
Ÿ Height: 35.4 mm (1.39 in.) for models with a 13.3-inch display;
36.6 mm (1.44 in.) for other models
Environment
Ÿ Temperature (at altitudes less than 2438 m [8000 ft.]):
– Operating with no diskette: 5°C to 35°C (41°F to 95°F)
– Operating with a diskette: 10°C to 35°C (50°F to 95°F)
– Non-operating: -20°C to 60°C (-4°F to 140°F)
Note: When you charge the battery pack, its temperature must
be at least 10°C (50°F).
Ÿ Relative humidity:
– Operating with no diskette: 8% to 95%
– Operating with a diskette: 8% to 80%
Ÿ Maximum altitude: 3048 m (10000 ft.) in unpressurized conditions
– Maximum temperature at 2438 (8000 ft.) thru 3048 m (10000
ft.): 31.3°C (88°F)
Heat output
Ÿ Approximately 48 Kcal per hour
Electrical (ac adapter)
Ÿ Sine-wave input, at 50 to 60 Hz is required
Ÿ The input rating of the ac adapter: 100–240 V ac, 50/60 Hz
Battery pack
Ÿ Nickel Metal Hydride
– Nominal voltage: 9.6 V dc
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ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Specifications
– Capacity: 4.5 AH
Ÿ Lithium Ion
– Nominal voltage: 14.4 V dc
– Capacity: 3.6 AH
Chapter 2. System overview
11
Using your on-board help
Using your on-board help
Your computer offers full information and documentation online.
There is no need to carry heavy manuals or other reference books.
The on-board help is provided by ThinkPad Assistant. You can
access ThinkPad Assistant by pressing the unique ThinkPad Button
to open Access ThinkPad. There, you can do a Quick Search or
search the full text of the help system. Alternatively, you can go to
ThinkPad Assistant by clicking Start → Programs → ThinkPad
Information.
ThinkPad Assistant has the following sections:
Ÿ About your ThinkPad
Ÿ Everyday use
Ÿ Communicate
Ÿ Home and travel
Ÿ Enhancements
Ÿ Maintenance and upgrades
Ÿ Security
Ÿ Problem-solving
Ÿ How to reach IBM
When you are logged onto the Internet, click one of the Internet
portal buttons in Access ThinkPad.
Ÿ Get help and user support
Ÿ Update software
Ÿ Find business solutions
Ÿ Learn about accessories that can help make you even more productive
12
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Starting the BIOS Setup Utility
Starting the BIOS Setup Utility
Your computer provides a program called BIOS Setup Utility, which
enables you to configure your computer:
Ÿ System Information: View information about the computer.
Ÿ Basic System Settings: Set date and time.
Ÿ Startup Configuration: Set startup options.
Ÿ Onboard Devices Configuration: Set device resource settings.
Ÿ System Security: Set a password.
Ÿ Load Default Settings: Load the default settings for all parameters.
To start the BIOS Setup Utility, do as follows:
1. Remove any diskette from the external diskette drive, and
remove any disc from the CD- or DVD-ROM drive; then turn off
the computer.
2. Turn on the computer.
3. While the ThinkPad logo is being displayed, the following lines
appear:
Press F1 for IBM BIOS Setup Utility
Press F12 to choose temporary boot device
Press F1.
The BIOS Setup Utility menu appears:
Chapter 2. System overview
13
Starting the BIOS Setup Utility
BIOS Utility
System Information
Basic System Settings
Startup Configuration
Onboard Devices Configuration
System Security
Load Default Settings
↑↓ = Move highlight bar, ↵ = Select, Esc = Exit
4. Move to an item you want to change using the up/down arrow
keys, and press Enter.
A submenu is displayed.
5. Change the items you wish to change.
To change the value of an item, use the left/right arrow keys.
6. Press Esc to exit from the submenu.
7. Press Esc from the main menu and press Enter to save your
changes and exit from the BIOS Setup Utility menu.
Your computer restarts.
Note: If you would like to discard your changes, select No and
press Enter.
14
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Chapter 3. Protecting your computer
This chapter provides information about how to protect your computer from theft or unauthorized use.
Using passwords . . . . .
Power-on password . .
Screen-saver password
Hard-disk password . .
Windows password . .
Setup password . . . .
Network password . . .
Using locks . . . . . . . .
 Copyright IBM Corporation 2000
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Using passwords
To make sure only authorized persons can work on your computer,
you can set different kinds of passwords. Prospective users will have
to know the proper passwords in order to access your computer or
data.
You can set the following passwords on your computer:
Ÿ Power-on password
Ÿ Screen-saver password
Ÿ Hard-disk password
Ÿ Windows password
Ÿ Setup password
Ÿ Network password
Power-on password
You can set a power-on password to protect your computer against
access by unauthorized users.
If you set a power-on password, the password prompt appears on
the screen when you turn on the computer. You must enter the
correct password to start using the computer.
Note: If you forget your power-on password, you cannot reset it. You
must take the computer to an IBM reseller or IBM marketing
representative to have the password cancelled. Proof of purchase is required, and an additional charge might be required
for the service.
To establish a power-on password, refer to the on-board help
system, Access ThinkPad.
Screen-saver password
You can set a screen-saver password. Once the screen saver has
started, only those who know the password can exit the screen saver
and resume operating the computer.
16
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Using passwords
Note: The screen-saver password does not thoroughly protect your
computer from unauthorized users. An unauthorized user
could turn the computer off and then on to restart Windows
without knowing your screen-saver password.
To set a screen-saver password, refer to the on-board help system,
Access ThinkPad.
Hard-disk password
The hard disk password provides an extra measure of security. Even
if you set a power-on password, another user can remove the hard
disk drive in your computer and put it in a different computer to
access your data. If you set a hard disk password, however, another
person cannot access the data on your hard disk without knowing
the password. It provides the following features:
Ÿ You need to type the hard disk password at startup.
Ÿ If the hard disk drive is moved to another computer, the hard
disk password must be typed at startup. Therefore, unauthorized
users cannot access your hard disk even if the drive is removed
from the computer.
Ÿ The hard disk password is required when the computer resumes
from hibernation mode.
Note: If an incorrect hard disk password is entered three times, the
system halts.
Attention
If you forget your hard disk password, you can no longer access
the hard disk. The password cannot be reset and you will lose all
data and files on the hard disk. To use the computer, you will
need to replace the hard disk. This replacement will incur
expenses for parts and labor.
Windows password
When you start your ThinkPad computer and the Windows operating
system opens, Windows requires you to enter a user ID and a password.
Chapter 3. Protecting your computer
17
Using passwords
To set a Windows password, refer to the on-board help system,
Access ThinkPad.
Setup password
The setup password protects the system information stored in the
BIOS Utility so that without knowing the password, nobody can
change the configuration of the computer.
Attention
If you forget your setup password, you cannot reset it. You must
take the computer to an IBM reseller or IBM marketing representative to have the password cancelled. Proof of purchase is
required, and an additional charge might be required for the
service.
To establish a setup password, refer to the on-board help
system, Access ThinkPad.
Network password
If you work on a local area network (LAN) with your ThinkPad computer, your LAN administrator may have set passwords to restrict
access to various parts of the network.
If you are authorized to access restricted areas of your LAN, you will
need to establish network passwords in Windows.
To establish your network password in Windows, refer to the to the
on-board help system, Access ThinkPad.
18
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Using locks
Using locks
You can attach a mechanical lock to your computer, to help prevent
it from being removed without your permission.
Attach a mechanical lock to the keyhole on the rear side of the computer; then secure the chain on the lock to a secure stationary
object. Refer to the instructions shipped with the mechanical lock.
Note: You are responsible for evaluating, selecting, and imple-
menting the locking devices and security features you choose
to use. IBM makes no comments, judgments, or warranties
about the function, quality, or performance of locking devices
and security features.
Chapter 3. Protecting your computer
19
20
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Chapter 4. Solving computer problems
Replacing the hard disk drive . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . .
Error codes or messages
Errors without codes or messages . . . . . . .
Input problems . . . . . . . . . . . . . . . . . . .
Battery problems
. . . . . . . . . . . . . . . . .
Standby or hibernation problems . . . . . . . .
. . . . . . . . . . . . . .
Power switch problem
Hard-disk drive problems . . . . . . . . . . . . .
CD-ROM or DVD-ROM Problems . . . . . . . .
Computer display problems . . . . . . . . . . .
Software problems
. . . . . . . . . . . . . . . .
Other problems . . . . . . . . . . . . . . . . . .
Testing your computer . . . . . . . . . . . . . . . .
Backing up your system . . . . . . . . . . . . . . .
Backing up your system configuration . . . . .
Backing up your data . . . . . . . . . . . . . . .
Recovering lost or damaged software . . . . .
Recovering pre-installed software . . . . . .
Using the ThinkPad Software Selections CD
Getting service . . . . . . . . . . . . . . . . . . . .
Getting help on the Web . . . . . . . . . . . . .
Getting help by fax . . . . . . . . . . . . . . . .
Calling IBM . . . . . . . . . . . . . . . . . . . . .
Recording sheets . . . . . . . . . . . . . . . . .
Option List
. . . . . . . . . . . . . . . . . . .
Identification numbers . . . . . . . . . . . . .
Problem recording sheet . . . . . . . . . . .
 Copyright IBM Corporation 2000
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Replacing the hard disk drive
You can increase the storage capacity of your computer by replacing
the hard disk drive with one of greater capacity. You can purchase a
new hard disk drive from your IBM reseller or IBM marketing representative.
Note: Replace the hard disk drive only if you upgrade it or have it
repaired. The connectors and bay of the hard disk drive were
not designed for frequent changes, or drive swapping.
Attention: Handling a hard disk drive:
Ÿ Do not drop the drive or subject it to physical shocks.
Ÿ Do not apply pressure to the cover of the drive.
Ÿ Do not touch the connector.
Notes:
1. The drive is very sensitive. Incorrect handling can cause damage
and permanent loss of data on the hard disk.
2. Before removing the hard-disk drive, make a backup copy of all
the information on the hard disk, and then turn the computer off.
3. Never remove the drive while the system is operating, in standby
mode, or in hibernation mode.
To replace the hard disk drive, do the following:
1. Turn off the computer; then disconnect the ac adapter and all
cables from the computer.
2. Close the computer display, and turn the computer over.
3. Remove the battery by sliding and holding the battery latch in the
unlock position (1); then sliding (2) and lifting up the battery (3).
22
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Replacing the hard disk drive
4. Loosen the coin screw that secures the hard-disk drive (1). You
can use a coin in the slot of the screw.
5. Remove the hard-disk drive cover by pulling it away from the
computer (2).
6. Pull on the hard-disk drive tab and pull out the hard-disk drive
(3).
7. Insert the hard-disk drive into the hard-disk drive bay; then firmly
re-install the hard-disk drive cover and secure it with the coinscrew.
8. Reinstall the battery by setting it in the battery compartment (1),
and sliding it into place (2); then secure the battery by sliding the
battery-pack latch into the lock position (3).
Chapter 4. Solving computer problems
23
Replacing the hard disk drive
9. Turn the computer over. Connect the ac adapter and cables to
the computer.
24
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting
Troubleshooting
Error codes or messages
Problem
Cause and action
006 (Equipment Configuration Error)
Restart the computer. If the problem persists, have the computer serviced.
070 (Real Time Clock
Error)
Have the computer serviced.
071 (CMOS Battery
Bad)
072 (CMOS Checksum
Error)
Do as follows:
1. Enter the BIOS Setup Utility.
2. Load default settings and exit the BIOS Setup Utility.
If the problem persists, have the computer serviced.
110 (Incorrect password
specified, system halted)
Turn off the computer; then turn it on again. Type in the correct password. You
cannot access the computer without the correct password. If you forget your password, have the computer serviced.
252 (VPD checksum
error)
Have the computer serviced.
The power-on password
prompt
If the power-on password prompt appears, a power-on password is set.
Type the correct password and press Enter to use the computer (see the onboard help).
If you still have a problem, have the computer serviced.
The hard disk password
prompt
If the hard disk password prompt appears, a hard disk password is set.
Type the correct password and press Enter to use the computer (see the onboard help).
Attention: If you forget your hard disk password, you can no longer access the
hard disk. The password cannot be reset and you will lose all data and files on
the hard disk. To use the computer, you will need to replace the hard disk. This
replacement will incur expenses for parts and labor.
If you still have a problem, have the computer serviced.
Chapter 4. Solving computer problems
25
Troubleshooting
Problem
Cause and action
The setup password
prompt
If the setup password prompt appears when you press F1 to access the BIOS
Utility, a setup password is set.
Type the correct password and press Enter to use the computer (see the onboard help).
Attention: If you forget your setup password, you have to take your computer to
an IBM reseller or IBM marketing representative to have the password reset.
Proof of purchase is required, and an additional charge might be required for the
service.
If you still have a problem, have the computer serviced.
The DOS full-screen
looks smaller.
When you use a DOS application that supports only the 640x480 resolution (VGA
mode), the screen image might look slightly distorted or might appear smaller than
the display size. This is to maintain compatibility with other DOS applications. This
is not a defect.
To expand the screen image to the same size as the actual screen, enter the
BIOS Utility and enable the Screen Expansion parameter in the Startup Configuration menu. (The image might look slightly distorted.) See Online User's Guide
for more details.
The Windows startup
screen does not fill the
screen.
When you enable Screen Expansion in the Startup Configuration menu of the
BIOS Utility, the Windows startup screen expands but does not fill the entire
screen. This is not a defect. (The image might look slightly distorted.) See Online
User's Guide for more details.
Hibernation error
The system configuration changed between the time your computer entered
hibernation mode and the time it left this mode, and your computer cannot resume
normal operation.
Ÿ Restore the system configuration to what it was before your computer entered
hibernation mode.
Ÿ If the memory size has been changed, re-create the hibernation file using the
Sleep Manager program.
Operating system not
found.
Verify the following:
Ÿ The hard disk drive is correctly installed.
Ÿ A startable diskette is in the external diskette drive.
If you still see the same error message, check the boot sequence using the BIOS
Setup Utility.
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ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting
Errors without codes or messages
Problem
Cause and action
The screen is blank and
you don't hear any
beeps.
Make sure that:
Note: If you are not
sure whether
you hear any
beeps, turn the
computer off;
then turn it on
again, and listen
again. Also
check the
volume control
and the power
indicator.
The screen is blank and
you hear a continuous
beep, or two or more
beeps.
Ÿ The battery is installed correctly.
Ÿ The ac adapter is connected to the computer and the power cord is plugged
into a working electrical outlet.
Ÿ The computer power is on. (Turn on the power switch again for confirmation.)
If a power-on password is set but does not appear, the brightness and/or contrast
controls might be set to minimum levels. Adjust the brightness by pressing
Fn+Home or Fn+End. For HPA models, try adjusting the contrast by pressing
Fn+Insert or Fn+Delete
If the screen still remains blank, have the computer serviced.
If you are using Ethernet:
Ÿ Make sure that the Ethernet cable is connected firmly.
Ÿ Contact your network administrator.
If the screen is still blank, and beeps are not stopped, have the computer serviced.
Only the cursor appears.
Reinstall the operating system, and turn on the computer. If you still see only the
cursor on the screen, have the computer serviced.
The computer cannot
boot-up.
Have in hand a bootable diskette, such as the Windows startup diskette, and do
as follows:
The message "Insert
system diskette and
press Enter key to
reboot" appears.
1. Turn off the computer.
2. Connect the external diskette drive.
3. Insert the bootable diskette into the diskette drive.
The Windows startup diskette can help diagnose the problem. If the problem
remains, have the computer serviced.
Chapter 4. Solving computer problems
27
Troubleshooting
Input problems
Problem
Cause and action
The cursor drifts when
the computer is turned
on or after it resumes
normal operation.
The cursor might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. Cursor
drifting might occur for several seconds under the following conditions:
Ÿ When the computer is turned on.
Ÿ When the computer resumes normal operation.
Ÿ When the TrackPoint is pressed for a long time.
Ÿ When the temperature changes.
The cursor does not
work for a while after
the settings in the
Mouse Properties
window have been
changed.
This is a normal characteristic of the cursor. Wait several seconds until the cursor
returns to the normal state.
The cursor does not
move after the computer
awakens from one of
the power management
modes.
Make sure you followed the instructions in the on-board help correctly if you
reinstalled Windows 98.
The mouse or pointing
device does not work.
Ÿ Make sure that the pointing-device is enabled in the Device Manager.
Ÿ Make sure that the mouse or pointing-device cable is securely connected to
the computer.
Ÿ Try using the TrackPoint. If the TrackPoint works, the error might be due to
the mouse.
Note: See the manual supplied with the mouse for more information.
The mouse buttons do
not work.
Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall the
IBM PS/2 TrackPoint driver. See the on-board help for instructions on how to
install the driver.
The scrolling or Magnifying Glass function
does not work.
See the General tab page in "Mouse Properties", and make sure that the PS/2
TrackPoint driver is loaded.
28
Note: The TrackPoint functions work only with the TrackPoint.
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting
Problem
Some or all keys on the
keyboard do not work.
Cause and action
Ÿ If the problem occurred immediately after the computer returned from
hibernation mode, enter the power-on password if it set.
Ÿ If an external keyboard is connected, the numeric keypad on your computer
will not work. This is not a defect.
Ÿ If an external numeric keypad or a mouse is connected:
1. Turn off the computer.
2. Remove the external numeric keypad or the mouse.
3. Turn on the computer and try using the keyboard again.
If the keyboard problem is solved, check the connection of the external
numeric keypad, external keyboard, or mouse.
If you still have a problem, have the computer serviced.
A number appears when
you type a letter.
The numeric lock function is on. To disable it, press and hold Shift; then press
NumLk.
All or some keys on the
external numeric keypad
do not work.
Make sure that the external numeric keypad is correctly connected to the computer.
All or some keys on the
external keyboard do
not work.
To use an external keyboard, you can attach it to the computer either directly or
through the keyboard/mouse cable. Make sure that:
Ÿ The keyboard cable is correctly connected to the computer (if the keyboard is
connected directly to the computer).
Ÿ The keyboard/mouse cable is correctly connected to the computer.
Ÿ The keyboard cable is connected to the correct side of the keyboard/mouse
cable.
If these items are correct, disconnect the keyboard/mouse cable from the computer and make sure that the operation of the system keyboard is correct. If the
system keyboard works, have the keyboard/mouse cable or the external keyboard
serviced.
The internal numeric
keypad does not work.
If you connect an external numeric keypad or an external keyboard with a numeric
keypad, the internal numeric keypad is disabled. Use the external numeric keypad
instead.
All or some of the Fn
key functions do not
work.
If Notebook Manager is active, the Fn key functions related to Display Device
(Fn+F7, Fn+Home, Fn+End, Fn+Insert, and Fn+Delete) are disabled.
Note: Fn+Insert and Fn+Delete are available only for HPA models.
Chapter 4. Solving computer problems
29
Troubleshooting
Battery problems
Problem
Cause and action
The battery cannot be
fully charged by the
power-off method in the
standard charge time for
your computer.
The battery might be over-discharged. Do the following:
1. Turn off the computer.
2. Make sure that the over-discharged battery is in the computer.
3. Connect the ac adapter to the computer and let it charge.
If the battery cannot be fully charged in 24 hours, use a new battery.
Your computer shuts
down before the battery
status indicator shows
empty.
Discharge and recharge the battery. You can use the Battery Refresh function in
the Notebook Manager program.
-orYour computer operates
after the battery status
indicator shows empty.
The operating time for a
fully charged battery is
short.
Discharge and recharge the battery. You can use the Battery Refresh function in
the Notebook Manager program. If your battery operating time is still short, use a
new battery.
The computer does not
operate with a fully
charged battery.
The over-current protective function in the battery might be activated. Turn off the
computer and wait for several hours before you turn it back on again.
The battery cannot be
charged.
You cannot charge the battery when it is too hot. If the battery feels hot, remove it
from the computer and allow it to cool to room temperature. After it cools,
reinstall it and recharge the battery. If it still cannot be charged, have it serviced.
30
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting
Standby or hibernation problems
Problem
Cause and action
The computer enters
standby mode immediately after POST (the
standby indicator is on).
Make sure that:
Ÿ The battery is charged.
Ÿ The ac adapter is connected to the computer.
Ÿ The operating temperature is within the acceptable range. Refer to “Features”
on page 8.
If these items are correct, have the computer serviced.
A message "critical lowbattery error" appears,
and the computer immediately turns off.
The battery power is getting low. Connect the ac adapter to the computer, or
replace the battery with a fully charged one.
When you take action to
return from standby
mode, the computer
display remains blank.
Check if an external monitor was connected before the computer entered standby
mode. Do not disconnect the external monitor while the computer is in
hibernation mode. If no external monitor is attached when the computer
resumes, the LCD remains blank and output is not displayed. This
restriction does not depend on the resolution value.
The computer does not
return from standby
mode, or the standby
indicator stays on and
the computer does not
work.
The computer automatically enters standby or hibernation mode when the battery
power is exhausted. Do one of the following:
Your computer does not
enter standby or
hibernation mode.
Check if the standby or hibernation options are set in the Power Management
Properties window (Fn+F2).
1. Connect the ac adapter to the computer.
2. Replace the battery with a fully charged one; then press Fn.
Make sure the hibernation file is created. (See Online User's Guide for more
details.)
Note: If a communication program is running, you cannot enter hibernation
mode. To enter hibernation mode, stop the communication program, and
then remove the PC Card or turn off power to the PC Card slot using the
Control Panel.
Chapter 4. Solving computer problems
31
Troubleshooting
Problem
Cause and action
The computer does not
enter standby mode as
set by the timer under
Windows 98.
For Windows 98:
The generic CD- or DVD-ROM driver for Windows 98 accesses the internal CDor DVD-ROM drive every 3 seconds to see whether a CD or DVD is inserted
there. This prevents your computer from entering standby mode even after a
timeout. To enable the computer to enter standby mode, do the following:
1. Click Start.
2. Move the cursor to Settings and Control Panel.
3. Click Control Panel, and then double-click System.
4. Click the Device Manager tab.
5. Click the + mark of CD-ROM.
6. Double-click the name of the CD- or DVD-ROM.
7. Click the Settings tab.
8. Clear the Auto insert notification check box.
Windows 98 no longer detects the insertion of a CD or DVD automatically.
When creating a
hibernation file, Sleep
Manager gives off a
"Not Enough Space for
Allocation" message.
Sleep Manager needs enough, contiguous hard disk drive space to create and
manage the hibernation file.
Make sure the hard disk drive space is sufficient for Sleep Manager's requirements. This can be viewed from the Sleep Manager main screen. If there are still
problems, there might not be enough contiguous free space to create the
hibernation file. Use a disk defragementation utility to solve the problem.
Note: Sleep Manager is available only in Windows 98.
32
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting
Power switch problem
Problem
Cause and action
The system freezes, and
you cannot turn off the
computer.
Turn off the computer by pressing and holding the power switch for 4 seconds or
more. If the system is still not reset, remove the ac adapter and the battery.
Chapter 4. Solving computer problems
33
Troubleshooting
Hard-disk drive problems
Problem
Cause and action
The hard disk drive
makes a rattling noise
intermittently.
The rattling noise might be heard when:
Ÿ The hard disk drive starts accessing the data or when it stops.
Ÿ You are carrying the hard disk drive.
Ÿ You are carrying the computer.
This is a normal characteristic of a hard disk drive and is not a defect.
The hard disk drive
does not work.
34
Have the hard disk drive serviced.
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting
CD-ROM or DVD-ROM Problems
Problem
Cause and action
The CD or DVD does
not work.
Make sure that:
Ÿ Make sure that the computer power is turned on and a CD or DVD is properly
loaded on the center pivot of the CD- or DVD-ROM drive. (You should hear a
click.)
Ÿ Make sure that the CD- or DVD-ROM tray is firmly closed.
Ÿ Make sure that the device drivers are correctly installed.
You hear a noise from
the CD- or DVD-ROM
drive when the disc is
spinning.
The CD- or DVD-ROM drive cover might be bent. Have the computer serviced.
The CD- or DVD-ROM
tray does not open even
if you press the CD- or
DVD-ROM drive eject
button.
Insert a pin into the CD- or DVD-ROM emergency eject hole and eject the CD- or
DVD-ROM tray.
The CD or DVD cannot
be read.
Make sure that:
Ÿ The CD or DVD is not dirty. If it is, clean it with a CD- or DVD-ROM cleaner
kit.
Ÿ The CD or DVD is not defective. If it is, try another CD or DVD.
Ÿ The CD or DVD is placed in the tray with the label side up.
Ÿ The CD or DVD format conforms with one of the following:
– Music CD
– CD-ROM or CD-ROM XA
– Multisession photo CD
– Video CD
– DVD-ROM (DVD-video)
Note: You can only playback DVD movies if your computer has a built-in
DVD-ROM drive and the DVD movie playback software is
installed.
Chapter 4. Solving computer problems
35
Troubleshooting
Problem
Cause and action
The DVD movie cannot
be played.
The region code of the DVD movie you inserted into the DVD-ROM drive must
match the region code you set for the DVD Player software.
You can set the region code a maximum of 5 times. If you have not reached the
limit, a prompt appears and you change it to the region code of the inserted DVD
movie. If not, you will only be able to play DVD movies of the last region you set.
The control buttons on
the DVD movie playback
software do not work.
36
The DVD movie playback software is reading the DVD. Wait for a few seconds
before trying the buttons again.
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting
Computer display problems
Problem
Cause and action
The screen is blank.
Press Fn+Home key to make the screen brighter. If you still have the problem, do
the "Cause and action" in the problems below.
The screen is unreadable or distorted.
Make sure that:
Ÿ The display device driver is installed correctly:
1. Click Start and move the cursor to Settings; then click Control Panel.
2. Double-click Display.
3. Select the Settings tab in the "Display Properties" window.
4. Click Advanced...; then click the Adapter tab.
Make sure that the display driver information is correct.
Ÿ The display resolution and color depth are correctly set.
Ÿ The monitor type is correct.
Incorrect characters
appear on the screen.
Did you install the operating system or application program with the correct procedure?
If they are installed and configured correctly, have the computer serviced.
The screen stays on
even after you power off
the computer.
Push and hold the power switch for about five seconds; then release it to turn off
your computer. Turn it on again.
Missing, discolored, or
bright dots appear on
the screen everytime
you power on your computer (TFT model.)
This is a characteristic of TFT technology. Your computer display contains multiple
thin-film transistors (TFTs). A small number of missing, discolored, or bright dots
on the screen might exist all the time.
"Unable to create
overlay window"
message appears when
you start DVD playback.
Do either of the following:
—or—
Ÿ If you are using the computer display and external monitor simultaneously with
32–bit color mode, change the color depth to 16–bit mode.
Ÿ If you are using a desktop size of 1280x1024 or larger, reduce the desktop
size and the color depth.
You may get poor playback or none at all while
running video playback,
DVD playback or game
applications.
Chapter 4. Solving computer problems
37
Troubleshooting
Problem
Cause and action
I forgot my password.
If you forgot your power-on or setup password, you have to take your computer to
an IBM reseller or marketing representative to have the password cancelled.
If you forget your hard disk password, you can no longer access the hard disk.
The password cannot be reset and you will lose all data and files on the hard
disk. To use the computer, you will need to replace the hard disk. This replacement will incur expenses for parts and labor.
38
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Troubleshooting
Software problems
Problem
Cause and action
An application does not
run correctly.
Check the following to make sure that the problem is not being caused by the
application:
Ÿ Your computer has the minimum required memory to run the application.
Refer to the manuals supplied with the application.
Ÿ The application is designed to operate with the Windows operating system.
Ÿ Other applications run correctly on your computer.
Ÿ The necessary device drivers are installed. See the on-board help.
Ÿ The application works OK when it is run on some other computer.
If an error message appears when you are using the application program, refer to
the manuals supplied with the application.If these items are correct and you still
have a problem, contact your place of purchase or the service representative for
help.
The Windows Safe
Mode screen appears.
Your computer may not have shutdown properly the last time. In Safe Mode, shutdown and restart your computer.
If you still have a problem, contact your place of purchase or the service representative for help.
Chapter 4. Solving computer problems
39
Troubleshooting
Other problems
Problem
Cause and action
The computer locks or
does not accept any
input.
Your computer might lock when it enters standby mode during a communication
operation. Disable the standby timer when you are working on the network.
The computer does not
turn off with the power
switch.
If the standby indicator is on and you are working under battery power, replace
the battery with a fully charged one or change your power source to ac power.
The computer does not
start from a diskette.
Make sure that the startup sequence in the BIOS Utility is set so that the computer starts up from the diskette drive (see Online User's Guide for more details).
40
To turn off the computer, press and hold the power switch for 4 seconds or more.
If you still have a problem, press and hold the power switch for 4 seconds or
more; this forces the computer to turn off.
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Testing your computer
Testing your computer
If you have a problem with your computer, you can test it by using
PC-Doctor. To run PC-Doctor, do as follows:
1. Click Start.
2. Move the cursor to Programs and then to PC-Doctor for
Windows.
3. Click PC-Doctor for Windows.
4. Choose either the Quick Test or the standard test.
Attention
Running the Quick Test set can take 10 minutes or longer. Make
sure you have time to run the entire test; do not interrupt the test
while it is running.
The Quick Test runs many tests of critical hardware components, but
it does not run all of the diagnostic tests in PC-Doctor. If PC-Doctor
reports that all of the tests in the Quick Test set have been run and
that it has found no problems, consider running additional tests in
PC-Doctor.
If you are preparing to contact IBM for support, be sure to print the
test log so that you can rapidly provide information to the help technician.
Chapter 4. Solving computer problems
41
Backing up your system
Backing up your system
Backing up your system configuration
When you add software applications or devices to your computer, the
installation process can change the computer registry and configuration.
If your computer does not work properly after you add applications or
devices, you need to restore the previous configuration.
You can use ConfigSafe (for Windows 98 and Windows 2000) or
System Restore (for Windows Millenium Edition) to save the configuration before you make changes. Then if something goes wrong,
use ConfigSafe or System Restore to restore the system registry and
configuration files.
For Windows 98 or Windows 2000:
To capture a snapshot of your system configuration with ConfigSafe:
1. Click Start.
2. Move the cursor to Programs, ConfigSafe, and then
ConfigSafe.
3. Double-click ConfigSafe.
4. Click the camera icon.
5. Type a name for the snapshot. For example, before installing a
word processor, you might type, "Before installing word
processor."
6. Click OK.
7. After a few moments, the main ConfigSafe window will return.
The snapshot is complete.
If you need to restore a configuration snapshot, open ConfigSafe and
follow the on-screen instructions.
For Windows Millenium Edition:
42
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Backing up your system
To capture a snapshot of your system configuration, or to restore
your configuration to an earlier snapshot using Windows Me, click
Start —> Programs —> Accessories —> System Tools —>
System Restore and follow the on-screen instructions.
Backing up your data
Hard disks are reliable data storage devices. Even so, it is wise to
protect yourself against accidental data loss or the unlikely event of a
hard-disk malfunction by backing up your important files regularly.
For Windows 98 or Windows 2000:
To back up data, start the backup application as follows:
1. Click Start.
2. Move the cursor to Programs, Accessories, System Tools, and
Backup.
3. Click Backup.
Make sure that the Create a new backup job button is marked in
the Microsoft Backup window.
Click OK. The Backup Wizard will guide you through backing up
some or all of the files on your hard disk.
For Windows Millenium Edition:
To back up data using Windows Me, copy your files to a diskette
drive or another storage device on a regular basis.
Recovering lost or damaged software
Recovering pre-installed software
If your hard disk drive data is damaged or accidentally erased, you
can restore the software that was shipped with your computer. This
software includes your pre-installed operating system, applications,
and device drivers.
You can restore your pre-installed software using either the Product
Recovery Program or a Recovery CD.
Chapter 4. Solving computer problems
43
Backing up your system
The Product Recovery Program is in a section of your hard disk drive
that is not displayed by Windows Explorer. You may use a
Recovery CD if it was provided with your computer.
In case of a hard disk drive failure, or if the Product Recovery
Program is accidentally deleted or becomes damaged, you can order
a Product Recovery CD from IBM.
Note: The recovery process might take up to 2 hours.
Attention: All of the files on the C:\ drive will be lost in the recovery
process. Be sure to back up copies of the files you have saved on
your C:\ drive before you begin.
Note: You might need to use the CD- or DVD-ROM drive or an
external diskette drive in the recovery process. Use a drive
that is compatible with your ThinkPad computer.
To use the Product Recovery Program to restore your preinstalled software, do the following:
Note: The Product Recovery Program is available only on models
preloaded with Windows 2000.
1. Save all your files and shut down your desktop.
2. Turn off your computer.
3. Turn on your computer. Quickly press F11 when this message is
displayed on the screen:
To start the Product Recovery Program, press F11.
This message is displayed for only a few seconds.
Note: If this message does not appear, you can use a Recovery
Repair diskette to get access to the Product Recovery
Program.
4. From the list displayed on the screen, select the operating
system you want to recover.
5. Select the recovery options you want, and follow the instructions
on the screen.
6. Restart the system by pressing Ctrl+Alt+Del or by turning the
computer off and then on again. Your computer will restart with
the pre-installed operating system, drivers, and software.
44
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Backing up your system
To use a Recovery CD to restore your pre-installed software, do
the following:
Attention: The programs on the Recovery CD restore your hard disk
to its factory-shipped condition. In the process, they erase the entire
hard disk, including personal files and software programs you have
installed. Be sure to back up all your personal files before you use
the Recovery CD.
To recover your pre-installed software using the Recovery CD, you
must first change the boot sequence by doing the following:
1. Shut down and turn off your computer, then turn it on.
2. Press the F1 key when the following message is displayed on
your screen:
Press F1 for IBM BIOS Setup Utility
Press F12 to choose temporary boot device
The following message will then display on the screen:
Entering BIOS Setup Utility
Attention: To start up your computer from the CD- or DVD-ROM
drive temporarily, press F12 instead of F1, then select the
CD-ROM item and press Enter.
3. Use the arrow keys to select Startup Configuration from the
IBM BIOS Setup Utility main menu.
4. In the "Boot Drive Sequence" section, select the first item in the
sequence (1st), then press the left or right arrow key repeatedly
until the CD-ROM item is shown for this item.
5. Press Esc to return to the IBM BIOS Setup Utility main menu.
6. Press Esc to exit the IBM BIOS Setup Utility.
7. When prompted, select Yes in the Save Changes window and
then press Enter.
When you have successfully changed the boot sequence, follow the
instructions below to start the recovery process:
1. Insert the Recovery CD into the CD-ROM or DVD-ROM drive.
2. Save all your files, and turn off your computer.
Chapter 4. Solving computer problems
45
Backing up your system
3. Turn on your computer; then wait for the Product Recovery
Program menu to display on your screen.
4. From the list displayed on the screen, select the operating
system you want to recover.
5. Select the recovery options you want and follow the instructions
on the screen.
6. Restart the system by pressing Ctrl+Alt+Del or by turning the
computer off and then on again. Your computer will restart with
the pre-installed operating system, drivers, and software.
To create a Recovery Repair diskette
The Recovery Repair diskette is used to recover the prompt that is
needed to access the Product Recovery Program, if the prompt does
not appear. Make a Recovery Repair diskette and save it for future
use. To make a Recovery Repair diskette:
1. Shut down and restart your computer.
2. Attach the external diskette drive to the computer.
3. At the prompt, press F11. (The option to press F11 appears for
only a few seconds. You must press F11 quickly.) The Product
Recovery Program main menu appears.
4. If you are using Windows 2000 Professional, you will be
prompted to select the appropriate operating system setting. This
menu does not appear for Windows 98 SE.
5. Select System Utilities from the main menu. Press Enter.
6. Select Create a Recovery Repair diskette. Press Enter.
7. Follow the on-screen instructions. When the process is completed, label your diskette as the Recovery Repair diskette and
save it for future use.
To use the Recovery Repair diskette:
1. Shut down and turn off your computer.
2. Attach the external diskette drive to the computer.
3. Insert the Recovery Repair diskette into the drive; then turn on
the computer.
46
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Backing up your system
4. Follow the on-screen instructions.
Using the ThinkPad Software Selections CD
The Software Selections CD contains all the software applications
and device drivers for your computer. You can make selections from
this CD to install all the software, and only the software, you need.
If you need to reinstall software or a hardware device driver, put the
Software Selections CD in your CD- or DVD-ROM drive. The Features menu appears automatically.
Note: If your Software Selections CD does not contain device
drivers, they are in the following directory:
C:\IBMTOOLS\drivers. This directory also contains text files
explaining how to install the drivers.
The Software Selections CD offers the following:
Ÿ Welcome
This page displays a menu of the following options.
Ÿ Install Software
Go to this page to do the following:
– Reinstall a software application
– Install value-added software that was not preinstalled on your
computer
Ÿ Uninstall Software
From this page you can uninstall any application program or
device driver that was installed from the Software Selections CD,
provided that the Add/Remove Program list has an uninstall
entry for it.
Ÿ Advanced Functions
– Change Settings
From this page you can select options such as where to
access the Software Selections CD, how to display information about software products, and whether to enable custom
installation for some software products.
– Install Device Drivers
Chapter 4. Solving computer problems
47
Backing up your system
Go to this page to view a list of the device drivers on the
system and install the ones you want. For some drivers, the
page also contains readme files that you should read before
starting installation.
Note: If your Software Selections CD does not contain
device drivers, they are in the following directory:
C:\IBMTOOLS\drivers. This directory also contains
text files explaining how to install the drivers.
– Create a Diskette Image
Some applications or devices require a diskette for installation. With this function, you create a diskette image.
– Create a Software Selections CD image
From this page you can copy the entire contents of the Software Selections CD onto your hard disk, and then install
software and drivers without the CD.
– Read the License Agreement
This page describes the license agreements for the software
programs on the Software Selections CD.
– Help
This page contains an introduction to the Software Selections
CD and explains each item.
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ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Getting service
Getting service
If you need help, service, technical assistance, or just want more
information about IBM products, you will find a wide variety of
sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and
IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Information about your IBM computer and preinstalled software, if
any, is available in the documentation that comes with your computer. That documentation includes printed books, online books,
README files, and help files. In addition, information about IBM products is available on the World Wide Web and through the IBM Automated Fax System.
For technical assistance with the installation of, or questions related
to, Service Packs for your preinstalled Microsoft Windows product,
refer to the Microsoft Product Support Services Web site at
support.microsoft.com/directory/, or you can contact the IBM
HelpCenter. Some fees might apply.
Getting help on the Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The
address for the IBM Personal Computing home page is
www.ibm.com/pc
IBM provides an extensive Web site dedicated to mobile computing
and to ThinkPad computers at www.ibm.com/pc/support
Research this Web site to learn how to solve problems, find new
ways to use your computer, and learn about options that can make
working with your ThinkPad computer even easier.
If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with
Frequently Asked Questions, Parts Information, Technical Hints and
Tips, and Downloadable Files. In addition, you can choose to receive
Chapter 4. Solving computer problems
49
Getting service
e-mail notifications whenever new information becomes available
about your registered products.
You also can order publications through the IBM Publications
Ordering System at
www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi
Getting help by fax
If you have a touch-tone telephone and access to a fax machine, in
the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating
systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days
a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to
access the IBM Automated Fax System, call 1-800-426-3395.
Calling IBM
If you have tried to correct the problem yourself and still need help,
during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are
available during the warranty period:
Ÿ Problem determination - Trained personnel are available to assist
you with determining if you have a hardware problem and
deciding what action is necessary to fix the problem.
Ÿ IBM hardware repair - If the problem is determined to be caused
by IBM hardware under warranty, trained service personnel are
available to provide the applicable level of service.
Ÿ Engineering change management - Occasionally, there might be
changes that are required after a product has been sold. IBM or
your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware.
Ÿ IBM-supplied TransNote programs - These programs are supported for operational and defect-associated issues for 30 days
from the first call to the Help Center during your normal hardware
warranty period. The IBM TransNote software covered under this
agreement includes: Ink Manager Pro, Ink Viewer Utility, InkSync
50
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Getting service
(a function inside Ink Transfer utility), Ink Clipboard viewer,
ThinkScribe Notepad Properties Utility, ThinkScribe Update
Utility, TouchBoard (Software Keyboard), and Ink Calendar
Support Utility.
The following items are not covered:
Ÿ Replacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in
the format IBM FRU XXXXXXX
Ÿ Identification of software problem sources (except as noted
above under “IBM-supplied TransNote programs”)
Ÿ Configuration of BIOS as part of an installation or upgrade
Ÿ Changes, modifications, or upgrades to device drivers (except as
part of the warranty problem determination process)
Ÿ Installation and maintenance of network operating systems
(NOS)
Ÿ Installation and maintenance of application programs (except as
noted above under “IBM-supplied TransNote programs”)
Refer to your IBM hardware warranty for a full explanation of IBM
warranty terms. Be sure to retain your proof of purchase to obtain
warranty service.
If possible, be near your computer when you make your call in case
the technical assistance representative needs to help you resolve a
computer problem. Please ensure that you have downloaded the
most current drivers and system updates, run diagnostics, and
recorded information before you call. When calling for technical
assistance, please have the following information available:
Ÿ Machine Type and Model
Ÿ Serial numbers of your computer, monitor, and other components, or your proof of purchase
Ÿ Description of the problem
Ÿ Exact wording of any error messages
Ÿ Hardware and software configuration information for your system
Chapter 4. Solving computer problems
51
Getting service
Telephone numbers
Note: Telephone numbers are subject to change without notice. For
the latest list of IBM HelpCenter telephone numbers and hours
of operation, visit the Support Web site at
www.ibm.com/pc/support.
Country or region
Language
Telephone Number
Argentina
Spanish
11-4717-4357
Australia
English
1300-130-426
Austria
German
01-54658-5060
Belgium
Dutch
02-714 35 70
French
02-714 35 15
Brazil
Portuguese
55-0800 78 48 31
Canada
English/ French
1-800-565-3344
416-383-3344
Chile
Spanish
800-203300
China
Mandarin
800-810-1818
Colombia
Spanish
9-800-18811
623-2300
Denmark
Danish
35 25 02 91
Ecuador
Spanish
2-565-130
Finland
Finnish
9-22 931 840
France
French
01-69 32 40 40
Germany
German
069-6654 9040
Hong Kong
Cantonese
2825-6900
Ireland
English
01-815 9202
Italy
Italian
02-482 9202
Japan
Japanese
0120-887-870
Luxembourg
French
298-977 5063
Mexico
Spanish
01-800-426-1000
387-5991
Netherlands
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ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Dutch
020-504 0501
Getting service
New Zealand
English
0800-446-149
Norway
Norwegian
23 05 32 40
Peru
Spanish
349-0050
Portugal
Portuguese
21-791 51 47
Spain
Spanish
91-662 4916
Sweden
Swedish
08-751 52 27
Switzerland
German/
0848-80 52 52
French/
Italian
Taiwan
Mandarin
886-2-2725-9799
United
English
01475-555 055
English
1-800-772-2227
Kingdom
United States
Recording sheets
Option List
Ø
Ø
Ø
Ø
DIMM _____MB
Hard disk drive _____GB
External diskette drive
Other _______________
Ø PC Card ____________
Ø Battery (Li-Ion)
Ø Battery (NiMH)
Identification numbers
The serial number label is on the bottom of your computer. Write the
machine Type and serial number (S/N) below:
IBM product name
Machine type
Serial number
ThinkPad i Series 1200/1300
1161-/1171-_____________
_______________________
Problem recording sheet
Collect this needed information before you call for help. Then you will
be able to get help as quickly as possible.
Ÿ Type of problem:
Chapter 4. Solving computer problems
53
Getting service
Ø Continuous problem
Ø Intermittent problem
Ÿ Error code:
_________________________________________________
Ÿ The operating system and its version number, if available:
Ø Windows Version_____
Ÿ Application programs running at the time of the problem:
_________________________________________________
_________________________________________________
Ÿ Problem symptom:
Describe the problem more specifically:
_________________________________________________
_________________________________________________
_________________________________________________
Ÿ Can the problem be reproduced?
Ø Yes
Ø No
If yes, describe how it can be reproduced:
_________________________________________________
_________________________________________________
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ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Appendix A. Product warranty and notices
International Business Machines
Corporation
Armonk, New York 10504
Statement of Warranty Part 1 - General Terms
This Statement of Warranty includes Part 1 - General Terms and
Part 2 - Country-unique Terms. The terms of Part 2 may replace or
modify those of Part 1. The warranties provided by IBM in this
Statement of Warranty apply only to Machines you purchase for your
use, and not for resale, from IBM or your reseller. The term
"Machine" means an IBM machine, its features, conversions,
upgrades, elements, or accessories, or any combination of them.
The term "Machine" does not include any software programs,
whether pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in
this Statement of Warranty affects any statutory rights of consumers
that cannot be waived or limited by contract. If you have any
questions, contact IBM or your reseller.
Machine - IBM ThinkPad i Series 1200/1300 and the Battery
Warranty Period* - One Year
*Elements and accessories are warranted for three months. Contact your
place of purchase for warranty service information. Some IBM Machines are
eligible for On-site warranty service depending on the country where service
is performed.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials
and workmanship and 2) conforms to IBM's Official Published Specifications. The warranty period for a Machine is a specified, fixed
period commencing on its Date of Installation. The date on your
sales receipt is the Date of Installation, unless IBM or your reseller
informs you otherwise.
 Copyright IBM Corporation 2000
55
During the warranty period IBM or your reseller, if approved by IBM
to provide warranty service, will provide repair and exchange service
for the Machine, without charge, under the type of service designated
for the Machine and will manage and install engineering changes
that apply to the Machine.
If a Machine does not function as warranted during the warranty
period, and IBM or your reseller are unable to either 1) make it do so
or 2) replace it with one that is at least functionally equivalent, you
may return it to your place of purchase and your money will be
refunded. The replacement may not be new, but will be in good
working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine
resulting from misuse, accident, modification, unsuitable physical or
operating environment, improper maintenance by you, or failure
caused by a product for which IBM is not responsible. The warranty
is voided by removal or alteration of Machine or parts identification
labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES
AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL
RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT
EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO
THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER
THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a
Machine.
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ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Unless specified otherwise, IBM provides non-IBM machines
WITHOUT WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as assistance via telephone with "how-to" questions and
those regarding Machine set-up and installation, will be provided
WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or
IBM. You may be required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange
service, either at your location or at a service center, to keep
Machines in, or restore them to, conformance with their Specifications. IBM or your reseller will inform you of the available types of
service for a Machine based on its country of installation. IBM may
repair the failing Machine or exchange it at its discretion.
When warranty service involves the exchange of a Machine or part,
the item IBM or your reseller replaces becomes its property and the
replacement becomes yours. You represent that all removed items
are genuine and unaltered. The replacement may not be new, but
will be in good working order and at least functionally equivalent to
the item replaced. The replacement assumes the warranty service
status of the replaced item.
Any feature, conversion, or upgrade IBM or your reseller services
must be installed on a Machine which is 1) for certain Machines, the
designated, serial-numbered Machine and 2) at an engineeringchange level compatible with the feature, conversion, or upgrade.
Many features, conversions, or upgrades involve the removal of parts
and their return to IBM. A part that replaces a removed part will
assume the warranty service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree
to remove all features, parts, options, alterations, and attachments
not under warranty service.
You also agree to
Appendix A. Product warranty and notices
57
1. ensure that the Machine is free of any legal obligations or
restrictions that prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller
service a Machine that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and
service request procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe
access to your facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine's
location.
IBM is responsible for loss of, or damage to, your Machine while it is
1) in IBM's possession or 2) in transit in those cases where IBM is
responsible for the transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which
you return to IBM or your reseller for any reason. You should remove
all such information from the Machine prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and
used parts. In some cases, the Machine may not be new and may
have been previously installed. Regardless of the Machine's production status, IBM's appropriate warranty terms apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM's part
or other liability, you are entitled to recover damages from IBM. In
each such instance, regardless of the basis on which you are entitled
to claim damages from IBM (including fundamental breach,
negligence, misrepresentation, or other contract or tort claim), IBM is
liable for no more than
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ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
1. damages for bodily injury (including death) and damage to real
property and tangible personal property; and
2. the amount of any other actual direct damages, up to the greater
of U.S. $100,000 (or equivalent in local currency) or the charges
(if recurring, 12 months' charges apply) for the Machine that is
the subject of the claim.
This limit also applies to IBM's suppliers and your reseller. It is
the maximum for which IBM, its suppliers, and your reseller are
collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR
DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM
LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR
RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF
IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF
THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Statement of Warranty Part 2 - Country-unique Terms
ASIA PACIFIC
AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights
you may have under the Trade Practices Act 1974 or other legislation and are only limited to the extent permitted by the applicable
legislation.
Extent of Warranty: The following replaces the first and second
sentences of this Section:
The warranty does not cover the repair or exchange of a Machine
resulting from misuse, accident, modification, unsuitable physical or
operating environment, operation in other than the Specified Oper-
Appendix A. Product warranty and notices
59
ating Environment, improper maintenance by you, or failure caused
by a product for which IBM is not responsible.
Limitation of Liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the
Trade Practices Act 1974, IBM's liability is limited to the repair or
replacement of the goods or the supply of equivalent goods. Where
that condition or warranty relates to right to sell, quiet possession or
clear title, or the goods are of a kind ordinarily acquired for personal,
domestic or household use or consumption, then none of the limitations in this paragraph apply.
PEOPLE'S REPUBLIC OF CHINA: Governing Law: The following
is added to this Statement:
The laws of the State of New York govern this Statement.
INDIA: Limitation of Liability: The following replaces items 1 and 2
of this Section:
1. liability for bodily injury (including death) or damage to real property and tangible personal property will be limited to that caused by
IBM's negligence;
2. as to any other actual damage arising in any situation involving
nonperformance by IBM pursuant to, or in any way related to the
subject of this Statement of Warranty, IBM's liability will be limited to
the charge paid by you for the individual Machine that is the subject
of the claim.
NEW ZEALAND: The IBM Warranty for Machines: The following
paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights
you may have under the Consumer Guarantees Act 1993 or other
legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM
provides, if you require the goods for the purposes of a business as
defined in that Act.
Limitation of Liability: The following is added to this Section:
60
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Where Machines are not acquired for the purposes of a business as
defined in the Consumer Guarantees Act 1993, the limitations in this
Section are subject to the limitations in that Act.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
The following terms apply to all EMEA countries.
The terms of this Statement of Warranty apply to Machines purchased from an IBM reseller. If you purchased this Machine from
IBM, the terms and conditions of the applicable IBM agreement
prevail over this warranty statement.
Warranty Service
If you purchased an IBM Machine in Austria, Belgium, Denmark,
Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal,
Spain, Sweden, Switzerland or United Kingdom, you may obtain warranty service for that Machine in any of those countries from either
(1) an IBM reseller approved to perform warranty service or (2) from
IBM.
If you purchased an IBM Personal Computer Machine in Albania,
Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech
Republic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic
of Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM),
Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or
Ukraine, you may obtain warranty service for that Machine in any of
those countries from either (1) an IBM reseller approved to perform
warranty service or (2) from IBM.
The applicable laws, Country-unique terms and competent court for
this Statement are those of the country in which the warranty service
is being provided. However, the laws of Austria govern this Statement if the warranty service is provided in Albania, Armenia, Belarus,
Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Federal
Republic of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia,
Former Yugoslav Republic of Macedonia (FYROM), Moldova,
Poland, Romania, Russia, Slovak Republic, Slovenia, and Ukraine.
The following terms apply to the country specified:
Appendix A. Product warranty and notices
61
EGYPT: Limitation of Liability: The following replaces item 2 in this
Section:
2. as to any other actual direct damages, IBM's liability will be limited
to the total amount you paid for the Machine that is the subject of the
claim.
Applicability of suppliers and resellers (unchanged).
FRANCE: Limitation of Liability: The following replaces the second
sentence of the first paragraph of this Section:
In such instances, regardless of the basis on which you are entitled
to claim damages from IBM, IBM is liable for no more than: (items 1
and 2 unchanged).
GERMANY: The IBM Warranty for Machines: The following
replaces the first sentence of the first paragraph of this Section:
The warranty for an IBM Machine covers the functionality of the
Machine for its normal use and the Machine's conformity to its Specifications.
The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months.
In case IBM or your reseller are unable to repair an IBM Machine,
you can alternatively ask for a partial refund as far as justified by the
reduced value of the unrepaired Machine or ask for a cancellation of
the respective agreement for such Machine and get your money
refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section:
During the warranty period, transportation for delivery of the failing
Machine to IBM will be at IBM's expense.
Production Status: The following paragraph replaces this Section:
62
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Each Machine is newly manufactured. It may incorporate in addition
to new parts, re-used parts as well.
Limitation of Liability: The following is added to this Section:
The limitations and exclusions specified in the Statement of Warranty
will not apply to damages caused by IBM with fraud or gross
negligence and for express warranty.
In item 2, replace "U.S. $100,000" with "1.000.000 DEM."
The following sentence is added to the end of the first paragraph of
item 2:
IBM's liability under this item is limited to the violation of essential
contractual terms in cases of ordinary negligence.
IRELAND: Extent of Warranty: The following is added to this
Section:
Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice
to the generality of the foregoing all warranties implied by the Sale of
Goods Act 1893 or the Sale of Goods and Supply of Services Act
1980 are hereby excluded.
Limitation of Liability: The following replaces items one and two of
the first paragraph of this Section:
1. death or personal injury or physical damage to your real property
solely caused by IBM's negligence; and 2. the amount of any other
actual direct damages, up to the greater of Irish Pounds 75,000 or
125 percent of the charges (if recurring, the 12 months' charges
apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim.
Applicability of suppliers and resellers (unchanged).
The following paragraph is added at the end of this Section:
IBM's entire liability and your sole remedy, whether in contract or in
tort, in respect of any default shall be limited to damages.
Appendix A. Product warranty and notices
63
ITALY: Limitation of Liability: The following replaces the second
sentence in the first paragraph:
In each such instance unless otherwise provided by mandatory law,
IBM is liable for no more than: (item 1 unchanged) 2)as to any other
actual damage arising in all situations involving non-performance by
IBM pursuant to, or in any way related to the subject matter of this
Statement of Warranty, IBM's liability, will be limited to the total
amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
The following replaces the second paragraph of this Section: Unless
otherwise provided by mandatory law, IBM and your reseller are not
liable for any of the following: (items 1 and 2 unchanged) 3) indirect
damages, even if IBM or your reseller is informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND
SWAZILAND: Limitation of Liability: The following is added to this
Section:
IBM's entire liability to you for actual damages arising in all situations
involving nonperformance by IBM in respect of the subject matter of
this Statement of Warranty will be limited to the charge paid by you
for the individual Machine that is the subject of your claim from IBM.
TURKIYE: Production Status: The following replaces this Section:
IBM fulfills customer orders for IBM Machines as newly manufactured
in accordance with IBM's production standards.
UNITED KINGDOM: Limitation of Liability: The following replaces
items 1 and 2 of the first paragraph of this Section:
1. death or personal injury or physical damage to your real property
solely caused by IBM's negligence;
2. the amount of any other actual direct damages or loss, up to the
greater of Pounds Sterling 150,000 or 125 percent of the charges (if
recurring, the 12 months' charges apply) for the Machine that is the
subject of the claim or which otherwise gives rise to the claim.
64
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
The following item is added to this paragraph:
3. breach of IBM's obligations implied by Section 12 of the Sale of
Goods Act 1979 or Section 2 of the Supply of Goods and Services
Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section:
IBM's entire liability and your sole remedy, whether in contract or in
tort, in respect of any default will be limited to damages.
NORTH AMERICA
CANADA: Warranty Service: The following is added to this Section:
To obtain warranty service from IBM, call 1-800-465-6666.
UNITED STATES OF AMERICA: Warranty Service:The following is
added to this Section:
To obtain warranty service from IBM, call 1-800-IBM-SERV.
Appendix A. Product warranty and notices
65
Notices
Notices
This publication was developed for products and services offered in
the U.S.A.
IBM may not offer the products, services, or features discussed in
this document in other countries. Consult your local IBM representative for information on the products and services currently available
in your area. Any reference to an IBM product, program, or service is
not intended to state or imply that only that IBM product, program, or
service may be used. Any functionally equivalent product, program,
or service that does not infringe any IBM intellectual property right
may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or
service.
IBM may have patents or pending patent applications covering
subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send
license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504–1785
U.S.A.
The following paragraph does not apply to the United Kingdom
or any country where such provisions are inconsistent with
local law:INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions, therefore, this
statement may not apply to you.
66
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Notices
This information could include technical inaccuracies or typographical
errors. Changes are periodically made to the information herein;
these changes will be incorporated in new editions of the publication.
IBM may make improvements and/or changes in the product(s)
and/or the program(s) described in this publication at any time
without notice.
IBM may use or distribute any of the information you supply in any
way it believes appropriate without incurring any obligation to you.
Any references in this publication to non-IBM Web sites are provided
for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not
part of the materials for this IBM product, and use of those Web sites
is at your own risk.
Processing date data
This IBM hardware product and IBM software products that might be
packaged with it have been designed, when used in accordance with
their associated documentation, to process date data correctly within
and between the 20th and 21st centuries, provided all other products
(for example, software, hardware, and firmware) used with these products properly exchange accurate date data with them.
IBM cannot take responsibility for the date data processing capabilities of non-IBM products, even if those products are preinstalled or
otherwise distributed by IBM. You should contact the vendors
responsible for those products directly to determine the capabilities of
their products and update them if needed. This IBM hardware
product cannot prevent errors that might occur if software, upgrades,
or peripheral devices you use or exchange data with do not process
date data correctly.
The foregoing is a Year 2000 Readiness Disclosure.
Trademarks
The following terms, in this publication, are trademarks of the IBM
Corporation in the United States or other countries or both:
IBM
PS/2
Appendix A. Product warranty and notices
67
Notices
ThinkPad
TrackPoint IV
Microsoft, Windows, and the Windows flag logo are trademarks or
registered trademarks of Microsoft Corporation.
Pentium, Celeron, and SpeedStep are trademarks or registered
trademarks of Intel Corporation in the U.S. and other countries.
Other company, product, and service names, which may be denoted
by a double asterisk (**), may be trademarks or service marks of
others.
Electronic emission notices
Federal Communications Commission (FCC) statement
ThinkPad i Series 1200/1300, model number 1161, and 1171
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
Ÿ Reorient or relocate the receiving antenna.
Ÿ Increase the separation between the equipment and receiver.
Ÿ Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
Ÿ Consult an IBM authorized dealer or service representative for
help.
Properly shielded and grounded cables and connectors must be
used in order to meet FCC emission limits. Proper cables and con-
68
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Notices
nectors are available from IBM authorized dealers. IBM is not
responsible for any radio or television interference caused by using
other than recommended cables and connectors or by unauthorized
changes or modifications to this equipment.
Unauthorized changes or modifications could void the user's
authority to operate the equipment. This device complies with Part 15
of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Responsible party:
International Business Machines Corporation
New Orchard Road
Armonk, NY 10504
Telephone 1-919-543-2193
Tested To Comply
With FCC Standards
FOR HOME OR OFFICE USE
Industry Canada Class B Emission Compliance Statement
This Class B digital apparatus complies with Candian ICES-003.
Avis de conformité à la règlementation d'Industrie Canada
Cet appareil numérique de la classe B est conform à la norme
NMB-003 du Canada.
European Community Directive conformance statement
This product is in conformity with the protection requirements of EC
Council Directive 89/336/EEC on the approximation of the laws of the
Member States relating to electromagnetic compatibility. IBM cannot
accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the
product, including the fitting of non-IBM option cards.
Appendix A. Product warranty and notices
69
Notices
A declaration of Conformity with the requirements of the Directive
has been signed by IBM United Kingdom Limited, PO BOX 30
Spango Valley Greenock Scotland PA160AH.
This product satisfies the Class B limits of EN 55022.
Telecommunication notice
Federal Communications Communication (FCC) and telephone
company requirements
1. This device complies with Part 68 of the FCC rules. A label is
affixed to the device that contains, among other things, the FCC
registration number, USOC, and Ringer Equivalency Number
(REN) for this equipment. If these numbers are requested,
provide this information to your telephone company.
Note: If the device is an internal modem, a second FCC regis-
tration label is also provided. You may attach the label to
the exterior of the computer in which you install the IBM
modem, or you may attach the label to the external DAA,
if you have one. Place the label in a location that is easily
accessible, should you need to provide the label information to the telephone company.
2. The REN is useful to determine the quantity of devices you may
connect to your telephone line and still have those devices ring
when your number is called. In most, but not all areas, the sum
of the RENs of all devices should not exceed five (5). To be
certain of the number of devices you may connect to your line,
as determined by the REN, you should call your local telephone
company to determine the maximum REN for your calling area.
3. If the device causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance; if advance notice is not
practical, you will be notified as soon as possible. You will be
advised of your right to file a complaint with the FCC.
4. Your telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the proper
operation of your equipment. If they do, you will be given
advance notice to give you an opportunity to maintain uninterrupted service.
70
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Notices
5. If you experience trouble with this product, contact your authorized reseller, or call IBM. In the United States, call IBM at
1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You
may be required to present proof of purchase. The telephone
company may ask you to disconnect the device from the network
until the problem has been corrected, or until you are sure the
device is not malfunctioning.
6. No customer repairs are possible to the device. If you experience
trouble with the device, contact your Authorized Reseller or see
the Diagnostics section of this manual for information.
7. This device may not be used on coin service provided by the
telephone company. Connection to party lines is subject to state
tariffs. Contact your state public utility commission or corporation
commission for information.
8. When ordering network interface (NI) service from the local
Exchange Carrier, specify service arrangement USOC RJ11C.
Canadian Department of Communications certification label
NOTICE: The Industry Canada label identifies certified equipment.
This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirement.
The Department does not guarantee the equipment will operate to
the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of communication. In some cases, the company's
inside wiring associated with a single line individual service may be
extended by means of a certified connector assembly (telephone
extension cord). The customer should be aware that compliance with
the above conditions may not prevent degradation of service in some
situations. Repairs to certified equipment should be made by an
authorized Canadian maintenance facility designated by the supplier.
Any repairs of alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment.
Appendix A. Product warranty and notices
71
Notices
Users should ensure for their own protection that the electrical
ground connections of the power utility, telephone lines and internal
metallic water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas.
CAUTION:
Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection
authority, or electrician, as appropriate.
NOTICE: The Ringer Equivalent Number (REN) assigned to each
terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5.
Ètiquette d'homologation du ministère des Communications du
Canada
AVIS : L'etiquette dus ministère l'Industrie Canada identifie le
matériel homologué. Cette étiquette certifie que le matériel est
conforme à certaines normes de protection, d'exploitation et de
sécurité des réseaux de télécommunications. Le Ministère n'assure
toutefois pas que le matériel fonctionnera à la satisfaction de
l'utilisateur.
Avant d'installer ce matériel, l'utilisateur doit s'assurer qui'l est permis
de le raccorder aux installations de l'entreprise locale de
télécommunication. Le matériel doit également être installé en
suivant une méthode acceptée de raccordement. Dans certains cas,
les fils intérieurs de l'entreprise utilisés pour un service individuel à
ligne unique peuvent être prolongés au moyen d'un dispositif
homologué de raccordement (cordon prolongateur téléphonique
interne). L'abonné ne doit pas oublier qu'il est possibile que la
conformité aux conditions énoncées ci-dessus n'empechent pas la
dégradation du service dans certaines situations. Actuellement, les
entreprises de télécommunication ne permettent pas que l'on
raccorde leur matériel à des jacks d'abonné, sauf dans les cas précis
prévus par les tarifs paticuliers de ces entreprises.
72
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Notices
Les réparations de matériel homologué doivent être effectuées par
un centre d'entretien canadien autorisé désigné par le fournisseur.
La compagnie de télécommunications peut demader à l'utilisateur de
débrancher un appareil à la suite de réparations ou de modifications
effectuées par l'utilisateur ou à cause de mauvais fonctionnement.
Pour sa propre protection, l'utilisateur doit s'assurer que tous les fils
de mise à la terre de la source d'énergie électrique, des lignes
téléphoniques et des canalisations d'eau métalliques, s'il y en a, sont
raccordés ensemble. Cette précaution est particulièrement
importante dans les régions rurales.
Avertissement : L'utilisateur ne doit pas tenter de faire ces
raccordements lui-même; il doit avoir recours à un service
d'inspection des installations électriques, ou à électricien, selon le
cas.
AVIS : L'indice de charge (IC) assigné à chaque dispositif terminal
indique, pour éviter toute surcharge, le pourcentage de la charge
totale qui peut être raccordée à un circuit téléphonique bouclé utilisé
par ce dispositif. La terminaison du circuit bouclé peut être constituée
de n'importe quelle combinaison de dispositifs, pourvu que la somme
des indices de charge de l'ensemble des dispositifs ne dépasse pas
5.
Notice for Australia
The following notice applies when using the telephony functions:
WARNING:
FOR SAFETY REASONS, ONLY CONNECT AUSTEL PERMITTED OR CERTIFIED EQUIPMENT.
Regions where ThinkPad i Series 1200/1300 has ThinkPad
modem integrated
Your ThinkPad i Series 1200/1300 computer does not include a
modem if it was not purchased within one of the following regions:
US (6CTTAI-27749-M5-E)
Canada (2878 10280A)
Appendix A. Product warranty and notices
73
Notices
Japan (A99-1086JP)
China (10-1685-994610)
Hong Kong (SL399131)
Taiwan (D88-M081-0)
Australia (N79)
New Zealand
Israel
Singapore
Malaysia
Korea
Latin America
Austria
Belgium
Cyprus
Denmark
Finland
France
Germany
Iceland
Ireland
Italy
Luxembourg
Netherlands
Norway
Portugal
Spain (tone only, no pulse dialing)
Sweden
Switzerland (tone only, no pulse dialing)
UK
Notice to New Zealand users of the "Ambit U98.005.C.00
Internal Modem"
This model is approved to operate on the New Zealand telecommunications network under Telepermit number PTC 211/00/085.
1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with
minimum conditions for connection to its network. It indicates no
endorsement of the product by Telecom, nor does it provide any
sort of warranty. Above all, it provides no assurance that any
item will work correctly in all respects with another item of Tele-
74
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Notices
permitted equipment of a different make or model, nor does it
imply that any product is compatible with all of Telecom's
network services. This equipment is not capable under all operating conditions of correct operation at the higher speed which it
is designated. 33.6 kbps and 56 kbps connections are likely to
be restricted to lower bit rates when connected to some PSTN
implementations. Telecom will accept no responsibility should difficulties arise in such circumstances.
2. Immediately disconnect this equipment should it become physically damaged, and arrange for its disposal or repair.
3. This modem shall not be used in any manner which could constitute a nuisance to other Telecom customers.
4. Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to
operate within the following limits for compliance with Telecom's
Specifications:
a. For repeat calls to the same number: There shall be no more
than 10 call attempts to the same number within any 30
minute period for any single manual call initiation, and, The
equipment shall go on-hook for a period of not less than 30
seconds between the end of one attempt and the beginning
of the next attempt.
b. For Automatic calls to different numbers The equipment shall
go on-hook for a period of not less than 5 seconds between
the end of one attempt and the beginning of the next
attempt.
c. For Automatically answered Incoming Calls Incoming calls
shall be answered between 3 and 30 seconds from the start
of ringing.
5. For correct operation, the total of the RN's of all devices connected to a single line at any time should not exceed 5. The RN
of this modem is 0.5.
Notice for European Union countries
The equipment described here has been approved in accordance
with Council Decision 98/482/EC for pan-European single-terminal
Appendix A. Product warranty and notices
75
Notices
connection to the Public Switched Telephone Network (PSTN).
However, because of differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an
unconditional assurance that the equipment will operate successfully
on every PSTN network termination point. In the event of problems,
you should contact your equipment supplier first. The modem integrated in this equipment is designed to work on the following country
or regional networks: Austria, Belgium, Denmark, France, Finland,
Germany, Greece, Iceland, Italy, Luxembourg, Netherlands, Norway,
Portugal, Spain, Sweden, Switzerland, Republic of Ireland, United
Kingdom. Operation in pulse dialing mode is supported only for
PBXs. To operate with the networks listed above, the modem should
be set as explained in the chapter headed “Use the built-in modem”
in the online user's guide.
Radiocommunication notice
Notice for Canada
Low Power License-Exempt Radiocommunication Devices
(RSS-210)
Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
Remarque relative aux communications radio Canada
Permis d'émission à faible puissance - Cas des appareils de
communications radio (CNR-210)
Le fonctionnement de ce type d'appareil est soumis aux deux conditions suivantes : (1) Cet appareil peut perturber les communications
radio, et (2) cet appareil doit supporter toute perturbation, y compris
les perturbations qui pourraient provoquer un dysfonctionnement.
76
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide
Index
battery problems
BIOS Utility 13
starting 13
30, 33
identification numbers
input problems 28
53
keyboard, specifications
CD-ROM
problems 35
computer display
problems 37
list of options
lock 19
diskette standards
display 8
DVD-ROM
problems 35
53
mechanical lock 19
memory
specifications 8
error codes 25
error messages 25
notices and warranties
product 55
features
password
types 16
using 16
problems, recording 53
Product Recovery program, using
hard disk drive
problems 34
hardware specifications
hibernation mode
problems 31
 Copyright IBM Corporation 2000
10
43
Recovery CD, using
repair services 53
43
77
S
safety notice v
security
mechanical lock 19
passwords 16
size, machine specifications
software problems 39
specifications 8, 10
battery pack 10
environment 10
heat output 10
input voltage 10
size 10
temperature 10
standards, diskettes 9
10
temperature, machine specifications
ThinkPad Software Selections CD,
using 47
troubleshooting 25
battery problems 30, 33
CD-ROM problems 35
computer display problems 37
DVD-ROM problems 35
error codes 25
error messages 25
errors without codes 27
errors without messages 27
hard-disk drive problems 34
hibernation problems 31
input problems 28
keyboard problems 28
other problems 40
software problems 39
standby problems 31
TrackPoint problems 28
10
warranty
product
78
55
ThinkPad i Series 1200/1300 Service and Troubleshooting Guide

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