Business Machines U58H004 User Manual

International Business Machines Corporation Users Manual

Users Manual

ThinkPad®R32 SeriesService and Troubleshooting Guide
ThinkPad®R32 SeriesService and Troubleshooting Guide
NoteBefore using this information and the product it supports, be sure to read the general information underAppendix A, “Important safety instructions” on page 41, Appendix B, “Wireless Related Information” onpage 45, Appendix C, “Warranty Information” on page 47, and Appendix D, “Notices” on page 61.DANGERvTo avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or openingthe covers of this product or attached devices. Use the power cord with a properly grounded outlet.vDo not leave the base of your computer in contact with your lap or any part of your body for an extendedperiod when the computer is functioning or when the battery is charging. Your computer dissipates some heatduring normal operation. This heat is a function of the level of system activity and battery charge level.Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.vTo reduce the risk of electric shock, do not use your computer in or near water.vTo avoid electric shock, do not use your computer with the telephone cable connection during an electricalstorm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electricalstorm.vStore packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.vThe battery pack contains a small amount of harmful substances. There is danger of an explosion if the batterypack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery packaway from children and do not put it in trash that is disposed of in landfills.vTo reduce the risk of fire, use only No. 26 AWG or thicker telephone cable.vThe fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Roughhandling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes oron your hands. Immediately wash the affected areas with water. If symptoms persist, seek medical care.vDo not disassemble the optical storage drive unit, as this might result in hazardous radiation exposure.vAvoid direct eye exposure with the laser beam contained in some drives.First Edition (May 2002)The following paragraph does not apply to the United Kingdom or any country where such provisions areinconsistent with local law:INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″WITHOUTWARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statementmay not apply to you.This information could include technical inaccuracies or typographical errors. Changes are periodically made to theinformation herein; these changes will be incorporated in new editions of the publication. IBM may makeimprovements and/or changes in the product(s) and/or the program(s) described in this publication at any timewithout notice.IBM may use or distribute any of the information you supply in any way it believes appropriate without incurringany obligation to you.© Copyright International Business Machines Corporation 2002. All rights reserved.US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.
Important Wireless Regulatory Notice for UsersThe ThinkPad R32 Series computer complies with the radio frequency andsafety standards of any country or region in which it has been approved forwireless use. You are requested to install and use your ThinkPad computer instrict accordance with the local RF regulations. Before you use the ThinkPadR32 computer, please find and read ″Wireless Regulatory Notice for ThinkPadR32 Series,″the notice that supplements this Service and TroubleshootingGuide. The notice is included in the package with this publication.© Copyright IBM Corp. 2002 iii
iv ThinkPad®R32 Series Service and Troubleshooting Guide
Finding information with Access ThinkPadFind answers to questions about your computer and view IBM Web sites bypressing the ThinkPad button to open Access ThinkPad, your on-boardcomputer help center.© Copyright IBM Corp. 2002 v
54321Take a tour of your ThinkPad®computer and learn how to get started, customizeyour computer, protect data, upgrade, and solve problems.Once you are familiar with the hardware features of your system, click the Tools& Tips tab to get the most out of those features, like Wireless Networking,Maximizing your battery life, etc.. Click Access Help to open a comprehensivehelp system that offers information such as how to change or upgrade thememory in your computer.Visit these IBM Web sites to join an interactive community of ThinkPad users,download new backgrounds, purchase accessories, or get online support.Keyword Search provides a quick way to search information in Access Help.Click System Information to view information about your system, such as modelnumber, serial number, and hard disk capacity.vi ThinkPad®R32 Series Service and Troubleshooting Guide
Some of the topics in your help system contain brief video clips that showyou how to perform certain tasks, such as installing additional memory,replacing your battery, or inserting a PC Card. Use the controls shown to play,pause, and rewind the video clip.Finding information with Access ThinkPad vii
viii ThinkPad®R32 Series Service and Troubleshooting Guide
ContentsImportant Wireless Regulatory Notice forUsers ..............iiiFinding information with Access ThinkPad viChapter 1. Overview of your new ThinkPadcomputer.............1Your ThinkPad at a glance .......2Features..............3Specifications ............5Caring for your ThinkPad computer ....6Chapter 2. Solving computer problems . . 9Diagnosing problems .........10Troubleshooting...........11Errorcodesormessages.......11Errors without codes or messages ....15Apasswordproblem........17A power switch problem .......18Keyboard problems ........18TrackPoint problems ........19Standby or hibernation problems ....20Computerscreenproblems......22Anexternalmonitorproblem.....24A television problem ........24Batteryproblems.........24Harddiskdriveproblems......25CD-ROM, DVD-ROM, CD-RW,CD-RW/DVD drive problems .....26Softwareproblems.........27Otherproblems..........28Starting BIOS Setup Utility .......29Recover pre-installed software ......30Replacingtheharddiskdrive......32Replacing the battery .........34Chapter 3. Getting help and service fromIBM...............35Getting help and service ........36Getting help on the Web ........36Getting help by fax .........37Calling IBM ............38Getting help around the world......39Appendix A. Important safety instructions 42Modem safety information .......43Lasercompliancestatement.......44Appendix B. Wireless Related Information 45Wireless Interoperability ........45Usage environment and your Health....45Appendix C. Warranty Information ....47Warranty Period ..........47Warranty service and support ......47Before you call for service ......48Calling for service .........48IBM Statement of Limited WarrantyZ125-4753-06 8/2000 .........49Part1-GeneralTerms.......49Part 2 - Country-unique Terms .....52Appendix D. Notices.........61Processing date data .........61References to the Web site addresses ....62Electronic emission notices .......62Federal Communications Commission(FCC) Statement .........62Industry Canada Class B EmissionCompliance Statement .......63Avis de conformité à la réglementationd’Industrie Canada.........63European Community DirectiveConformance Statement .......63Telecommunication notices .......63Federal Communications Commission(FCC) and Telephone CompanyRequirements (Part 68 of the FCC Rules) .63Fax Branding ..........64Industry Canada requirements ......65Notice .............65Caution ............65Avis..............65Avertissement ..........66Notice for Australia .........66Notice for New Zealand ........67Notice for European Union countries....69Product notice requirements ......70Trademarks............70© Copyright IBM Corp. 2002 ix
Index ..............71xThinkPad®R32 Series Service and Troubleshooting Guide
Chapter 1. Overview of your new ThinkPad computerYour ThinkPad at a glance .......2Features..............3Specifications ............5Caring for your ThinkPad computer ....6© Copyright IBM Corp. 2002 1
Your ThinkPad at a glanceFront viewSystem-status indicatorsTrackPoint Computer displayUltrabay PlusRear viewPower jackMonitor connectorModem connectorEthernet connectorUSB connectorYour ThinkPad at a glance2ThinkPad®R32 Series Service and Troubleshooting Guide
FeaturesProcessorvMobile Intel®Pentium®4 Processor –MMemoryvTwo slots (for base memory and memory upgrades)vBase: 128 MB or 256 MBvMaximum: 1 GBStorage devicev2.5-inch hard disk drive: Up to 40 GB, depending on the modelDisplayThe color display uses TFT technology:vSize: 13.3 or 14.1 inch, depending on the modelvResolution:–LCD: 1024-by-768–External monitor: Up to 1600-by-1200vBrightness control (Fn key function)Keyboardv87-key, 88-key, or 92-keyvTrackPoint®vFn key functionvThinkPad buttonvVolume control buttonsvThinkLight™FeaturesChapter 1. Overview of your new ThinkPad computer 3
External diskette drive — available on selected modelsTo get the best performance from your diskette drives, use high-qualitydiskettes (such as IBM diskettes) that meet or exceed the following standards:v1-MB, 3.5-inch, unformatted diskette:–ANSI (American National Standards Institute) X3.137–ISO (International Standards Organization) 8860–ECMA (European Computer Manufacturers Association) 100v2-MB, 3.5-inch, unformatted diskette:–ANSI X3.171–ISO 9529–ECMA 125External interfacevParallel connector (IEEE 1284A)vExternal-monitor connectorvPC Card slot (one Type I, Type II, or Type III PC Card)vHeadphone jackvMicrophone jackvVideo-out connector (S-video)vUniversal Serial Bus (USB) connectors (two)vInfrared portvRJ11 telephone connectorvRJ45 Ethernet connectorvIntegrated wireless LAN (IEEE 802.11b) feature (on some models)vIEEE 1394 connector (on some models)vUltrabay™PlusvExpansion connectorFeatures4ThinkPad®R32 Series Service and Troubleshooting Guide
SpecificationsSizevWidth: 313 mm (12.3 in.)vDepth: 254 mm (10 in.)vHeight: 38 mm (1.5 in.)EnvironmentvMaximum altitude without pressurization: 3048 m (10,000 ft)vTemperature–At altitudes up to 2438 m (8000 ft)- Operating with no diskette: 5°to 35°C (41°to 95°F)- Operating with a diskette: 10°to 35°C (50°to 95°F)- Not operating: 5°to 43°C (41°to 110°F)–At altitudes above 2438 m (8000 ft)- Maximum operating temperature, 31.3°C (88°F)Note: When you charge the battery pack, its temperature must be at least10°C (50°F).vRelative humidity:–Operating with no diskette in the drive: 8% to 95%–Operating with a diskette in the drive: 8% to 80%Heat outputvApproximately 65 Kcal per hourElectrical (ac adapter)v72 WvSine-wave input at 50 to 60 HzvInput rating of the ac adapter: 100-240 V ac, 50 to 60 HzBatteryvLithium-IonvNominal voltage: 10.8 V dcvCapacity: 4.0 AHSpecificationsChapter 1. Overview of your new ThinkPad computer 5
Caring for your ThinkPad computerThough your computer is designed to function reliably in normal workenvironments, you need to use common sense when handling it. By followingthese important tips, you will get the most use and enjoyment out of yourcomputer.Important tips:Be careful about where and how you workvDo not leave the base of your computer in contact with your lap or anypart of your body for an extended period when the computer is functioningor when the battery is charging. Your computer dissipates some heat duringnormal operation. This heat is a function of the level of system activity andbattery charge level. Extended contact with your body, even throughclothing, could cause discomfort or, eventually, a skin burn.vPlace liquids away from your computer to avoid spills, and keep yourcomputer away from water (to avoid the danger of electrical shock).vStore packing materials safely out of the reach of children to prevent therisk of suffocation from plastic bags.vKeep your computer away from magnets, activated cellular phones,electrical appliances, or speakers (within 13cm/5 in).vAvoid subjecting your computer to extreme temperatures (below 5°C/41°For above 35°C/95°F).Be gentle with your computervAvoid placing any objects (including paper) between the display and thekeyboard or under the keyboard.vDo not drop, bump, scratch, twist, hit, vibrate, push or place heavy objectson your computer, display, or external devices.vYour computer display is designed to be opened and used at an angleslightly greater than 90 degrees. Do not open the display beyond 180degrees, as this might damage the computer hinge.Carry your computer properlyvBefore moving your computer, be sure to remove any media, turn offattached devices, and disconnect cords and cables.vBe sure your computer is in standby or hibernation mode, or turned off,before moving it. This will prevent damage to the hard disk drive and dataloss.vWhen picking up your open computer, hold it by the bottom. Do not pickup or hold your computer by the display.Caring for your ThinkPad computer6ThinkPad®R32 Series Service and Troubleshooting Guide
vUse a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag.Handle storage media and drives properlyvIf your computer comes with a diskette drive, avoid inserting diskettes atan angle and attaching multiple or loose diskette labels, as these can lodgein the drive.vDo not touch the surface of a CD or DVD, or the lens on the CD or DVDtray.vWait until you hear the CD or DVD click into the center pivot of the CD orDVD drive before closing the CD or DVD tray.vIf your computer comes with a CD-RW or CD-RW/DVD drive, make sureyour computer is protected from vibration when writing CDs. Vibrationmay result in errors or damaged CDs. Even typing on the computer willcause vibration.vDo not get fingerprints, dust, or smudges on the recording/reading side ofthe CD-R or CD-RW disc. Do not use it for recording even if you cleaned itwith disc cleaning liquid and cloth. The disc can be used for reading if youclean it.vWhen installing your hard disk, CD or DVD drive, or installing an externaldiskette drive, follow the instructions shipped with your hardware, andapply pressure only where needed on the device. See Access ThinkPad,your on-board help system, for information on replacing your hard diskdrive (open Access ThinkPad by pressing the ThinkPad button).Take care in setting passwordsvRemember your passwords. If you forget your power-on password, youhave to take your computer to an IBM reseller or marketing representativeto have the password canceled.Attention: If you forget your hard disk password, IBM will not reset yourpassword or recover data from the hard disk. You must take your computerto an IBM reseller or an IBM marketing representative to have the hard diskdrive replaced. Proof of purchase is required, and a fee will be charged forparts and service.Attention: You might want to note your password and keep it in a safeplace. If you forget your supervisor password, IBM will not reset yourpassword. You must take your computer to an IBM reseller or IBMmarketing representative to have the system board replaced. Proof ofpurchase is required, and a fee will be charged for parts and service.Other important tipsvYour computer modem may use only an analog telephone network, orpublic-switched telephone network (PSTN). Do not connect the modem to aCaring for your ThinkPad computerChapter 1. Overview of your new ThinkPad computer 7
PBX (private branch exchange) or any other digital telephone extension linebecause this could damage your modem. Analog phone lines are often usedin homes, while digital phone lines are often used in hotels or officebuildings. If you are not sure which kind of phone line you are using,contact your telephone company.vYour computer might have both an Ethernet connector and a modemconnector. If so, be sure to connect your communication cable to the correctone, so your connector is not damaged. See Access ThinkPad, youron-board help system, for information on the location of these connectors(press the ThinkPad button to open Access ThinkPad).vRegister your ThinkPad products with IBM (refer to the Web page:www.pc.ibm.com/register). This can help authorities return your computerto you if it is lost or stolen. Registering your computer also enables IBM tonotify you about possible technical information and upgrades.vOnly an authorized IBM ThinkPad repair technician should disassembleand repair your computer.vDo not modify or tape the latches to keep the display open or closed.vTake care not to turn your computer over while the ac adapter is pluggedin. This could break the adapter plug.vTurn off your computer if you are replacing a device in a device bay.vIf you exchange drives in your computer, reinstall the plastic bezel faces (ifsupplied).vStore your external and removable hard disk, diskette, CD and DVD drivesin the appropriate containers or packaging when they are not being used.Cleaning your computerOccasionally clean your computer as follows:vUse a soft cloth moistened with nonalkaline detergent to wipe the exteriorof the computer.vAvoid spraying cleaner directly on the display or the keyboard.vGently wipe the display with a dry, soft cloth.Caring for your ThinkPad computer8ThinkPad®R32 Series Service and Troubleshooting Guide
Chapter 2. Solving computer problemsDiagnosing problems .........10Troubleshooting...........11Errorcodesormessages.......11Errors without codes or messages ....15Apasswordproblem........17A power switch problem .......18Keyboard problems ........18TrackPoint problems ........19Standby or hibernation problems ....20Computerscreenproblems......22Anexternalmonitorproblem.....24A television problem ........24Battery problems .........24Harddiskdriveproblems......25CD-ROM, DVD-ROM, CD-RW,CD-RW/DVD drive problems .....26Softwareproblems.........27Otherproblems..........28Starting BIOS Setup Utility .......29Recover pre-installed software ......30Replacingtheharddiskdrive......32Replacing the battery .........34© Copyright IBM Corp. 2002 9
Diagnosing problemsIf you have a problem with your computer, you can test it by usingPC-Doctor®for Windows®. To run PC-Doctor for Windows, do as follows:1. Click Start.2. Move the cursor to Programs (in Windows XP, All Programs) and then toPC-Doctor for Windows.3. Click PC-Doctor for Windows.4. Choose either the Run Quick Test Set or the Run Normal Test Set.AttentionRunning the Quick Test Sset can take 10 minutes or longer. Make sureyou have time to run the entire test; do not interrupt the test while it isrunning.The Quick Test Set runs many tests of critical hardware components, but itdoes not run all of the diagnostic test in PC-Doctor for Windows. If PC-Doctorfor Windows reports that all of the tests in the Quick Test Set have been runand that it has found no problems, consider running additional tests.If you are preparing to contact IBM for support, be sure to print the test logso that you can rapidly provide information to the help technician.Solving computer problems10 ThinkPad®R32 Series Service and Troubleshooting Guide
TroubleshootingIf you do not find your problem here, refer to Access ThinkPad, youron-board help system. Open Access ThinkPad by pressing the ThinkPadbutton. The following section only describes problems that might prevent youfrom accessing this help system.Error codes or messagesNote:1. In the descriptions below, x can represent any character.2. The version of PC-Doctor referred here is PC-Doctor for Windows.Message: 0175: Bad CRC1, stop POST taskSolution: The EEPROM checksum is not correct (block #6). Have thecomputer serviced.Message: 0187: EAIA data access errorSolution: The access to EEPROM is failed. Have the computer serviced.Message: 0188: Invalid RFID serialization information area or bad CRC2.Solution: The EEPROM checksum is not correct (block # 0 and 1, or block #6). The system board should be replaced, and the box serial number needs tobe reinstalled. Have the computer serviced.Message: 0189: Invalid RFID configuration information areaSolution: The EEPROM checksum is not correct (block # 4 and 5). The systemboard should be replace, and the UUID needs to be reinstalled. Have thecomputer serviced.Message: 0190: Critical low-battery errorSolution: The computer turned off, because the battery is low. Connect the acadapter to the computer and charge the battery, or replace the battery with afully charged one.Message: 0193: RF antenna has been removedSolution: The RFID antenna that you installed has been removed. Enter thesupervisor password to return your computer to the normal operation.Message: 0194: The computer is carried through the security gateSolving computer problemsChapter 2. Solving computer problems 11
Solution: The computer has been carried through the security portal gate.Enter the supervisor password to return your computer to the normaloperation.Message: 0200: Hard disk errorSolution: The hard disk is not working. Make sure the hard disk drive isattached firmly. Run the BIOS Setup Utility; then make sure the hard diskdrive is not disabled in the Startup menu.Message: 021x: Keyboard errorSolution: Make sure that there are no objects placed on the keyboard, or ifyou have one, on the external keyboard. Turn off the computer, and turn offall attached devices. Turn on the computer first; then turn on the attacheddevices.If you still see the same error code, do the following:vIf an external keyboard is connected, do the following:–Turn off the computer and disconnect the external keyboard; then turnon the computer. Make sure that the built-in keyboard operates correctly.If it was, have the external keyboard serviced.–Make sure that the external keyboard is connected to the correctconnector.vTest the computer by using PC-Doctor.–If the computer stops during the test, have the computer serviced.Message: 0230: Shadow RAM errorSolution: The shadow RAM failed. Test your computer’s memory withPC-Doctor. If you added a memory module just before turning the computeron, reinstall it. Then test the memory with PC-Doctor.Message: 0231: System RAM errorSolution: The system RAM failed. Test your computer’s memory withPC-Doctor. If you added a memory module just before turning the computeron, reinstall it. Then test the memory with PC-Doctor.Message: 0232: Extended RAM errorSolution: The extended RAM failed. Test your computer’s memory withPC-Doctor. If you have increased memory just before turning the computeron, reinstall it. Then test the memory with PC-Doctor.Solving computer problems12 ThinkPad®R32 Series Service and Troubleshooting Guide
Message: 0250: System battery errorSolution: The backup battery, which is used to preserve the configurationinformation, such as the date and time, while the computer is tuned off, isdepleted. Replace the battery and run BIOS Setup Utility to verify theconfiguration. If you still have a problem, have the computer serviced.Message: 0251: System CMOS checksum badSolution: The system CMOS might have been corrupted by an applicationprogram. The computer uses the default settings. Run BIOS Setup Utility toreconfigure the settings. If you still see the same error code, have thecomputer serviced.Message: 0260: System timer errorSolution: Have the computer serviced.Message: 0280: Previous boot incompleteSolution: Your computer was previously unable to complete the boot process.Turn the computer off; then turn it on to start the BIOS Setup Utility. Verifythe configuration and then restart the computer either by choosing the ExitSaving Changes option under the Restart item or by pressing F10.If you still see the same error code, have the computer serviced.Message: 02D0: System cache errorSolution: The cache is disabled. Have the computer serviced.Message: 02F4: EISA CMOS not writableSolution: Have the computer serviced.Message: 02F5: DMA test failedSolution: Have the computer serviced.Message: 02F6: Software NMI failedSolution: Have the computer serviced.Message: 02F7: Fail-safe timer NMI failedSolving computer problemsChapter 2. Solving computer problems 13
Solution: Have the computer serviced.Message: 1802: Unauthorized network card is plugged in –Power off andremove the miniPCI network card.Solution: The attached mini-PCI network card is not supported on thissystem. Remove it.Message: The power-on or supervisor password promptSolution: If the power-on password prompt appears when you turn on yourcomputer, a power-on password is set. If the supervisor password promptappears when you press F1 to access the IBM BIOS Setup Utility, thesupervisor password is set. Type the correct password and press Enter to usethe computer (see the onboard help, Access ThinkPad). If you still have aproblem, have the computer serviced.Attention: You might want to note your password and keep it in a safeplace. If you forget your supervisor password, IBM will not reset yourpassword. You must take your computer to an IBM reseller or IBM marketingrepresentative to have the system board replaced. Proof of purchase isrequired, and a fee will be charged for parts and service.Message: The hard disk password promptSolution: If the hard disk password prompt appears, a hard disk password isset.Type the correct password and press Enter to use the computer (see theonboard help, Access ThinkPad).Attention: If you forget your hard disk password, IBM will not reset yourpassword or recover data from the hard disk. You must take your computer toan IBM reseller or an IBM marketing representative to have the hard diskdrive replaced. Proof of purchase is required, and a fee will be charged forparts and service.Solving computer problems14 ThinkPad®R32 Series Service and Troubleshooting Guide
If you still have a problem, have the computer serviced.Message: Hibernation errorSolution: The system configuration changed between the time your computerentered hibernation mode and the time it left this mode, and your computercannot resume normal operation.vRestore the system configuration to what it was before your computerentered hibernation mode.vIf the memory size has been changed, re-create the hibernation file.Message: Operating system not found.Solution: Verify the following:vThe hard disk drive is correctly installed.vA startable diskette is in the diskette driveIf you still see the same error message, check the boot sequence using BIOSSetup Utility.Message: Fan errorSolution: Cooling fan has failed. Have the computer serviced.Errors without codes or messagesProblem: When I turn on the machine, nothing appears on the screen and themachine does not beep while starting up.Note: If you are not sure whether you heard any beeps, turn off thecomputer; then turn it on again and listen. If you are using an externalmonitor, refer to External monitor problems.Solution: If a power-on password is set, press any key to display thepower-on password prompt, and then type the correct password and pressEnter.If the power-on password prompt does not appear, the brightness controlmight be set to minimum brightness. Adjust the brightness level by pressingFn+Home.If the screen still remains blank, make sure that:vThe battery is installed correctly.vThe ac adapter is connected to the computer and the power cord is pluggedinto a working electrical outlet.Solving computer problemsChapter 2. Solving computer problems 15
vThe computer power is on. (Turn on the power switch again forconfirmation.)If these items are properly set, and the screen remains blank, have thecomputer serviced.Problem: When I turn on the machine, nothing appears on the screen and themachine beeps two or more times while starting up.Note: If you are not sure whether you heard any beeps, turn off thecomputer; then turn it on again and listen. If you are using an externalmonitor, refer to External monitor problems.Solution: Make sure that the memory card is installed correctly. If it is, butthe screen is still blank, and you hear five beeps, have the computer serviced.If you hear four cycles of four beeps, the IBM Security Chip has a problem.Have the computer serviced.Problem: When I turn on the machine, nothing appears on the screen, but Ihear two or more beeps or a continuous beep while starting up.Solution: If you are using Ethernet:vMake sure that the Ethernet cable is connected firmly.vContact your network administrator.If the screen is still blank, and beeps are not stopped, have the computerserviced.Problem: When I turn on the machine, only a white cursor appears on ablank screen.Solution: First, reboot your system by pressing Ctrl+Alt+Del. If that does notwork, hold down the power switch for more than 4 seconds. If this does notresolve the problem, you may need to reinstall your operating system.Problem: My screen goes blank while the computer is on.Solution: Your screen saver or power management may be enabled. Move theTrackPoint or press a key to exit the screen saver, or press the power switch toresume from standby or hibernation.Problem: The computer cannot boot-up.The message ″Insert system diskette and press Enter key to reboot″appears.Solving computer problems16 ThinkPad®R32 Series Service and Troubleshooting Guide
Solution: Have in hand a bootable diskette, such as the Windows startupdiskette, and do as follows:1. Turn off the computer.2. Connect the external diskette drive.3. Insert the bootable diskette into the diskette drive.The Windows startup diskette can help diagnose the problem. If the problemremains, have the computer serviced.Problem: The DOS full-screen looks smaller.Solution: When you use a DOS application that supports only the 640x480resolution (VGA mode), the screen image might look slightly distorted orsmaller than the display size. This is to maintain compatibility with otherDOS applications and is not a defect.To expand the screen image to the same size as the actual screen, start theThinkPad Configuration program and click LCD; then select the ScreenExpansion function. (The image might look slightly distorted.) See theon-board help, Access ThinkPad for more details.Problem: The Windows startup screen does not fill the screen.Solution: When you enable the Screen Expansion function in the ThinkPadConfiguration program, the Windows startup screen expands but does not fillthe entire screen. This is not a defect. (The image might look slightlydistorted.) See the on-board help, Access ThinkPad for more details.A password problemProblem: I forgot my password.Solution: If you forget your power-on password, you have to take yourcomputer to an IBM reseller or marketing representative to have the passwordcanceled.Attention: If you forget your hard disk password, IBM will not reset yourpassword or recover data from the hard disk. You must take your computer toan IBM reseller or an IBM marketing representative to have the hard diskdrive replaced. Proof of purchase is required, and a fee will be charged forparts and service.Solving computer problemsChapter 2. Solving computer problems 17
Attention: You might want to note your password and keep it in a safeplace. If you forget your supervisor password, IBM will not reset yourpassword. You must take your computer to an IBM reseller or IBM marketingrepresentative to have the system board replaced. Proof of purchase isrequired, and a fee will be charged for parts and service.A power switch problemProblem: The system does not respond, and you cannot turn off the computer.Solution: Turn off the computer by pressing and holding the power switch for4 seconds or more. If the system is still not reset, remove the ac adapter andthe battery.Keyboard problemsProblem: The cursor does not move after the computer awakens from one ofthe power management modes.Solution: Make sure you followed the instructions in the on-board help,Access ThinkPad correctly if you reinstalled Windows with the AdvancedPower Management (APM) option.Note: The APM function is supported in Windows 98 and Windows NT.Problem: All or some keys on the keyboard do not work.Solution: If the problem occurred immediately after the computer returnedfrom standby mode, enter the power-on password if one has been set.If an external keyboard is connected, the numeric keypad on your computerdoes not work. Use the numeric keypad on the external keyboard.If an external numeric keypad or a mouse is connected:1. Turn off the computer.2. Remove the external numeric keypad or the mouse.3. Turn on the computer and try using the keyboard again.If the keyboard problem is resolved, carefully reconnect the external numerickeypad, external keyboard, or mouse, making sure that you have seated theconnectors properly.If keys on the keyboard still do not work, have the computer serviced.Problem: A number appears when you type a letter.Solution: The numeric lock function is on. To disable it, press and hold Shift;then press NumLk.Solving computer problems18 ThinkPad®R32 Series Service and Troubleshooting Guide
Problem: All or some keys on the external numeric keypad do not work.Solution: Make sure that the external numeric keypad is correctly connectedto the computer via a port replicator.Problem: All or some keys on the external keyboard do not work.Solution: To use an external keyboard, you need to attach it to the computervia a port replicator or through the keyboard/mouse cable. Make sure that:vThe keyboard cable is correctly connected to the computer (if the keyboardis connected to the computer via a port replicator).vThe keyboard/mouse cable is correctly connected to the computer via aport replicator.vThe keyboard cable is connected to the correct side of the keyboard/mousecable.If these connections are correct, disconnect the keyboard/mouse cable fromthe port replicator and make sure that the keyboard operates properly. If thebuilt-in keyboard works, there is a problem with either the cable or with thekeyboard. Try using a different keyboard/mouse cable or external keyboard.Problem: The internal numeric keypad does not work.Solution: If you connect an external numeric keypad or an external keyboardwith a numeric keypad, the internal numeric keypad is disabled. Use theexternal numeric keypad instead.TrackPoint problemsProblem: The cursor drifts when the computer is turned on or after it resumesnormal operation.Solution: The cursor might drift when you are not using the TrackPointduring normal operation. This is a normal characteristic of the TrackPoint andis not a defect. Drift might last for several seconds under the followingconditions:vWhen the computer is turned on.vWhen the computer resumes normal operation.vWhen the TrackPoint is pressed for a long time.vWhen the temperature changes.Problem: The mouse or pointing device does not work.Solution: Make sure that the pointing-device is enabled in the DeviceManager.Solving computer problemsChapter 2. Solving computer problems 19
Make sure that the mouse or pointing-device cable is securely connected tothe computer via a port replicator.Try using the TrackPoint. If the TrackPoint works, the error might be due tothe mouse.Note: For more information, see the manual supplied with the mouse.Problem: The mouse buttons do not work.Solution: Change the mouse driver to Standard PS/2 Port Mouse, and thenreinstall IBM PS/2 TrackPoint. Drivers are provided in theC:\IBMTOOLS\DRIVERS\xxxxxx directory on your hard disk drive. If yourhard disk drive does not contain device drivers, refer to the ThinkPad Service& Support Web site. To access this Web site, open Access ThinkPad bypressing the ThinkPad button, then click the Service & Support image on theright of the screen.Standby or hibernation problemsProblem: The computer unexpectedly enters standby mode.Solution: If the processor reaches a temperature that is too high, the computerwill automatically enter standby mode to allow the computer to cool and toprotect the processor and other internal components.Problem: The computer enters standby mode immediately after POST (thestandby indicator turns on).Solution: Make sure that:vThe battery is charged.vThe operating temperature is within the acceptable range. Refer to“Specifications”on page 5.If these items are correct, have the computer serviced.Problem: The critical low-battery error appears, and the computerimmediately turns off.Solution: The battery power is getting low. Connect the ac adapter to thecomputer, or replace the battery with a fully charged one.Problem: The computer display remains blank after you take action to returnfrom standby mode.Solving computer problems20 ThinkPad®R32 Series Service and Troubleshooting Guide
Solution: Check if an external monitor was disconnected while the computerwas in standby mode. Do not disconnect the external monitor while thecomputer is in standby mode or hibernation mode. If no external monitor isattached when the computer resumes, the computer display remains blankand output is not displayed. This restriction does not depend on theresolution value. Press Fn+F7 to bring up the computer display.Problem: The computer does not return from standby mode, or the standbyindicator stays on and the computer does not work.Solution: The computer automatically enters standby or hibernation modewhen the battery is depleted. Do one of the following:vReplace the battery with a fully charged one and then press Fn.vConnect the ac adapter to the computer; then press Fn.Problem: Your computer does not enter standby or hibernation mode.Solution: Check if any option has been selected to disable your computerfrom entering standby or hibernation mode.Problem: The computer does not enter standby mode as set by the timerunder Windows 98 or Windows NT.For Windows 98:The generic CD or DVD driver for Windows 98 accesses the internal CD orDVD drive every 3 seconds to see if a CD or DVD inserted in the CD or DVDdrive. This prevents your computer from entering standby mode even after atimeout. To prevent this from occurring, do the following:1. Click Start.2. Move the cursor to Settings and Control Panel.3. Click Control Panel, and then double-click System.4. Click the Device Manager tab.5. Click the +mark of CD-ROM.6. Double-click the name of the CD or DVD drive.7. Click the Setting tab.8. Clear the Auto insert notification check box.Windows 98 no longer detects the CD or DVD insertion automatically.For Windows NT:Solving computer problemsChapter 2. Solving computer problems 21
If you enable the CD-ROM AutoRun feature, the timer cannot trigger thecomputer to enter standby mode. To enable the timer in this situation, edit theconfiguration information in the registry as follows:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom\Autorun: 0x1 > Autorun: 0Computer screen problemsProblem: The screen is blank.Solution:vIf the standby status indicator is on (in green), press Fn to resume from thestandby mode.vIf you are using the ac adapter, or using the battery, and the battery statusindicator is on (in green), press Fn+Home to make the screen brighter.vIf you attach an external monitor to your computer, press Fn+F7 to switchthe screen output location.vIf the problem persists, do the ″Solution″in the problem below.Problem: The screen is unreadable or distorted.Solution: Make sure that:vThe display device driver is installed correctly.vThe display resolution and color depth are correctly set.vThe monitor type is correct.To check these settings, do as follows:For Windows XP:1. Click Start →Control Panel.2. Click Appearance and Themes in the Pick a category section.3. Click Display in the Pick a Control Panel icon section.4. Click the Settings tab.5. Check whether the color depth and resolution are correctly set.6. Click Advanced.7. Click the Adapter tab.8. Make sure ″ATI Mobility Radeon″is shown in the adapter informationwindow.9. Click the Monitor tab.10. Make sure the information is correct.Solving computer problems22 ThinkPad®R32 Series Service and Troubleshooting Guide
For Windows 2000 or Windows 98:1. Open the Display Properties window, by double-clicking the Display iconin the Control Panel.2. Click the Settings tab.3. Check whether the color depth and resolution are correctly set.4. Click Advanced....5. Click the Adapter tab.6. Make sure ″ATI Mobility Radeon″is shown in the adapter informationwindow.7. Click the Monitor tab.8. Make sure the information is correct.For Windows NT:1. Open the Display Properties window, by double-clicking the Display iconin the Control Panel.2. Double-click the Display icon in the Control Panel.3. Click the Settings tab.4. Check whether the color depth and resolution are correctly set.5. Click Display Type....6. Make sure ″ATI Mobility Radeon″is shown in the adapter type section.Problem: Incorrect characters appear on the screen.Solution: Did you install the operating system or application programcorrectly? If they are installed and configured correctly, have the computerserviced.Problem: The screen stays on even after you turn off your computer.Solution: Press and hold the power switch for 4 seconds or over to turn offyour computer; then turn it on again.Problem: Missing, discolored, or bright dots appear on the screen every timeyou turn on your computer.Solution: This is an intrinsic characteristic of the TFT technology. Yourcomputer’s display contains multiple thin-film transistors (TFTs). A smallnumber of missing, discolored, or bright dots on the screen might exist all thetime.Solving computer problemsChapter 2. Solving computer problems 23
Problem: ″Unable to create overlay window″message appears when you startDVD playback, -or- you may get poor playback or none at all while runningvideo playback, DVD playback or game applications.Solution: Do either of the following:vIf you are using the computer display and external monitor simultaneouslywith 32–bit color mode, change the color depth to 16–bit mode.vIf you are using a desktop size of 1280x1024 or larger, reduce the desktopsize and the color depth.Problem: You see the poor quality screen in DVD playback.Solution: When you play back DVD by WinDVD in dual display mode, youmay need to to lower the display resolution and/or the color depth toimprove the screen quality.Problem: The image cannot be expanded to fill the entire screen.Solution: When the display is set to 640x480 or 800x600 in dual or extendeddisplay mode, screen expansion is not supported.When the color is set to 32–bit and the display is set to 640x480 or 800x600,screen expansion is not supported. Set the color to less than 32 bits.An external monitor problemProblem: Display switching (Fn+F7) is not supported in a command promptfull-screen session.Solution: To use display switching (Fn+F7), go back to the Windows desktopby pressing Alt+Enter or exit the command prompt full-screen session.A television problemProblem: ″Create overlay failed. Please lower your resolution color depth andtry again.″message is displayed..Solution: When you attach and set a TV as the extended monitor and play anMPEG file (DVD) using WinDVD, this message may be displayed. Pleaselower the display resolution and/or color depth and try again..Battery problemsProblem: The battery cannot be fully charged by the power-off method in thestandard charge time for your computer.Solution: The battery might be over-discharged. Do the following:1. Turn off the computer.2. Make sure that the over-discharged battery is in the computer.Solving computer problems24 ThinkPad®R32 Series Service and Troubleshooting Guide
3. Connect the ac adapter to the computer and let it charge.If the optional Quick Charger is available, use it to charge the over-dischargedbattery.If the battery cannot be fully charged in 24 hours, use a new battery.Problem: Your computer shuts down before the battery status indicator showsempty, -or- Your computer operates after the battery status indicator showsempty.Solution: Discharge and recharge the battery.Problem: The operating time for a fully charged battery is short.Solution: Discharge and recharge the battery. If your battery’s operating timeis still short, use a new battery.Problem: The computer does not operate with a fully charged battery.Solution: The surge protector in the battery might be active. Turn off thecomputer for one minute to reset the protector; then turn on the computeragain.Problem: The battery cannot be charged.Solution: You cannot charge the battery when it is too hot. If the battery feelshot, remove it from the computer and allow it to cool to room temperature.After it cools, reinstall it and recharge the battery. If it still cannot be charged,have it serviced.Hard disk drive problemsProblem: The hard disk drive makes a rattling noise intermittently.Solution: The rattling noise might be heard when:vThe hard disk drive starts accessing the data or it stops.vYou carry the hard disk drive.vYou carry your computer.This is a normal characteristic of a hard disk drive and is not a defect.Problem: The hard disk drive does not work.Solution: Use PC-Doctor to test the hard disk drive. If there are problems,have the hard disk drive serviced.Solving computer problemsChapter 2. Solving computer problems 25
CD-ROM, DVD-ROM, CD-RW, CD-RW/DVD drive problemsProblem: The CD or DVD does not work.Solution: Make sure that:vThe computer power is turned on and a CD or DVD is properly loaded onthe center pivot of the CD or DVD drive. (You should hear a click.)vThe CD or DVD tray is firmly closed.vThe device drivers are correctly installed.Problem: You hear a noise from the CD or DVD drive when the disc isspinning.Solution: The CD or DVD drive cover might be bent. Have the computerserviced.Problem: The CD or DVD tray does not open even if you press the CD orDVD drive eject button.Solution: Insert a pin into the CD or DVD emergency eject hole and eject theCD or DVD tray.Problem: The CD or DVD cannot be read.Solution: Make sure that:vThe CD or DVD is not dirty. If it is, clean it with a CD or DVD cleaner kit.vThe CD or DVD is not defective. If it is, try another CD or DVD.vThe CD or DVD is placed in the tray with the label side up.vThe CD or DVD format conforms with one of the following:–Music CD–CD-ROM or CD-ROM XA–Multisession photo CD–Video CD–CD-R or CD-RW–DVD-ROM (DVD-video)Note: You can only playback DVD movies if your computer has aDVD-ROM or CD-RW/DVD drive and the DVD movie playbacksoftware is installed.Problem: The DVD movie does not play.Solving computer problems26 ThinkPad®R32 Series Service and Troubleshooting Guide
Solution: The region code of the DVD movie you inserted into the DVD-ROMor CD-RW/DVD drive must match the region code you set for the DVDPlayer software. You can set the region code a maximum of 5 times. If youhave not reached the limit, a prompt appears and you change it to the regioncode of the inserted DVD movie. If not, you will only be able to play DVDmovies of the last region you set.Problem: The control buttons on the DVD movie playback software do notwork.Solution: The DVD movie playback software is reading the DVD. Wait for afew seconds before trying the buttons again.Problem: A CD cannot be written.Solution: Make sure the CD you placed in the CD-RW or CD-RW/DVD driveis either a CD-R or CD-RW. If you are writing to a CD-R, make sure it isblank.Note: You can write CDs if your computer has a CD-RW or CD-RW/DVDdrive and a CD recording software is installed.Problem: A written CD has errors.Solution: Make sure your computer is protected from vibration when writingto a CD. Even typing on the computer will cause vibration that may result inerrors in the written CD or even a damaged and unreadable CD.Note: You can write CDs if your computer has a CD-RW or CD-RW/DVDdrive and a CD recording software is installed.Software problemsProblem: An application does not run correctly.Solution: Make sure that the problem is not being caused by the applicationby checking the following:vYour computer has the minimum required memory to run the application.Refer to the manuals supplied with the application.vThe application is designed to operate with your operating system.vOther applications run correctly on your computer.vThe necessary device drivers are installed.vThe application works when it is run on some other computer.If an error message appears when you are using the application program,refer to the manuals supplied with the application.Solving computer problemsChapter 2. Solving computer problems 27
If the application still does not run correctly, contact your place of purchase ora service representative for help.Problem: The Windows Safe Mode screen appears.Solution: Your computer may not have shut down properly the last time. InSafe Mode, shut down and restart your computer.If you still have a problem, contact your place of purchase or the servicerepresentative for help.Other problemsProblem: The computer locks or does not accept any input.Solution: Your computer might lock when it enters standby mode during acommunication operation. Disable the standby timer when you are workingon the network.To turn off the computer, press and hold the power switch for 4 seconds ormore.Problem: The computer does not turn off with the power switch.Solution: If the standby indicator is on and you are working under batterypower, replace the battery with a fully charged one or change your powersource to ac power.If you still have a problem, press and hold the power switch for 4 seconds ormore; this forces the computer to turn off.Problem: The computer does not start from a device you want, such as adiskette drive.Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Makesure that the startup sequence in the IBM BIOS Setup Utility is set so that thecomputer starts from the device you want.Solving computer problems28 ThinkPad®R32 Series Service and Troubleshooting Guide
Starting BIOS Setup UtilityYour computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters. The panels in this utility areas follows:vConfig: Set the configuration of your computer.vDate/Time: Set the date and time.vPassword: Set a password.vStartup: Set the startup device.vRestart: Restart the system.Note: You can set some of these parameters more easily by using theThinkPad Configuration Program. For more information on thisprogram, refer to the on-board help.To start IBM BIOS Setup Utility, do as follows:1. To protect yourself against accidental loss of data, refer to “Backing upyour registry”in Access ThinkPad. Open Access ThinkPad by pressing theThinkPad button. Backing up your registry will save your computer’scurrent configuration.2. Remove any diskette from the diskette drive, and remove any CD or DVDfrom the CD or DVD drive; then turn off the computer.3. Turn on the computer; then, while the “Press F1 for IBM BIOS SetupUtility ”message is displayed at the lower-left of the screen, press F1.If you have set a supervisor password, the “IBM BIOS Setup Utility”menuappears after you enter the password. You can start the utility by pressingEnter instead of entering the supervisor password; then, however, youcannot change the parameters that are protected by the supervisorpassword. For more information, refer to the on-board help provided withyour computer.4. Using the cursor keys, move to an item you want to change. When theitem you want is highlighted, press Enter. A submenu is displayed.5. Change the items you want to change. To change the value of an item, usethe F5 or F6 key. If the item has a submenu, you can display it by pressingEnter.6. Press F3 or Esc to exit from the submenu.If you are in a nested submenu, press Esc repeatedly until you reach theIBM BIOS Setup Utility menu.Note: If you need to restore the settings to their original state as of thetime of purchase, press the F9 key to load the default settings. Youcan also select an option in the Restart submen to load the defaultsettings or discard the changes.7. Select Restart; then press Enter. Change the option you want; then pressEnter. Your computer restarts.Solving computer problemsChapter 2. Solving computer problems 29
Recover pre-installed softwareIf the data on your hard disk drive is damaged or accidentally erased, youcan restore the software that was shipped with your computer. This softwareincludes your pre-installed operating system, applications, and device drivers.To restore your pre-installed software, you can use the Product Recoveryprogram.The Product Recovery program is in a section of your hard disk drive that isnot displayed by Windows Explorer.Note: The recovery process might take up to 2 hours.AttentionAll of the files on the primary hard disk partition (usually drive C) willbe lost in the recovery process. Be sure to back up copies of the files youhave saved on your drive C before you begin.Note: You might need to use a diskette drive in the recovery process. Use adrive that is compatible with your computer.To use the Product Recovery program to restore your pre-installed software,do the following:1. Save all your files and shut down your desktop.2. Turn off your computer.3. Turn on your computer. Quickly press F11 when this message is displayedon the screen: ″To start the Product Recovery program, press F11.″Thismessage is displayed for only a few seconds.Note: If this message is not displayed, you can use a Recovery Repairdiskette to get access to the Product Recovery program.4. From the list displayed on the screen, select Full recovery.5. Select the recovery options you want, and follow the instructions on thescreen.6. Restart the system. Your computer will restart with the pre-installedoperating system, drivers, and software.Solving computer problems30 ThinkPad®R32 Series Service and Troubleshooting Guide
To create a Recovery Repair disketteWhen the operating system cannot boot normally, you can use the RecoveryRepair diskette to boot your computer. Make a Recovery Repair diskette andsave it for future use. To make a Recovery Repair diskette:1. Shut down and restart your computer.2. Attach the external diskette drive to the computer.3. At the prompt, press F11. (The option to press F11 appears for only a fewseconds. You must press F11 quickly.) The Product Recovery programmain menu appears.4. Select System Utilities from the main menu. Press Enter.5. Select Create a Recovery Repair diskette. Press Enter.6. Follow the on-screen instructions.7. When the process is completed, label your diskette as the Recovery Repairdiskette and save it for future use.To use the Recovery Repair diskette:1. Shut down and turn off your computer.2. Attach the external diskette drive to the computer.3. Insert the Recovery Repair diskette into the drive; then turn on thecomputer.4. Follow the on-screen instructions.Solving computer problemsChapter 2. Solving computer problems 31
Replacing the hard disk driveYou can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You can purchase a new hard diskdrive from your IBM reseller or IBM marketing representative.Note: Replace the hard disk drive only if you upgrade it or have it repaired.The connectors and bay of the hard disk drive were not designed forfrequent changes, or drive swapping.AttentionHandling a hard disk drivevDo not drop the drive or subject it to physical shocks. Put the drive ona material, such as soft cloth, that absorbs the physical shock.vDo not apply pressure to the cover of the drive.vDo not touch the connector.The drive is very sensitive. Incorrect handling can cause damage andpermanent loss of data on the hard disk. Before removing the hard diskdrive, make a backup copy of all the information on the hard disk drive,and then turn the computer off. Never remove the drive while thesystem is operating, in standby mode, or in hibernation mode.To replace the hard disk drive, do the following:1. Turn off the computer; then disconnect the ac adapter and all cablesfrom the computer.2. Close the computer display, and turn the computer over.3. Remove the battery.4. Remove the screw that secures the hard disk drive.Replacing the hard disk drive32 ThinkPad®R32 Series Service and Troubleshooting Guide
5. Remove the hard disk drive by pulling the cover away from thecomputer.6. Detach the cover from the hard disk drive.7. Attach the cover to a new hard disk drive.8. Insert the hard disk drive and its cover into the hard disk drive bay; thensecure it with the screw.9. Reinstall the battery.10. Turn the computer over. Connect the ac adapter and cables to thecomputer.Replacing the hard disk driveChapter 2. Solving computer problems 33
Replacing the batteryTo replace the battery, do as follows:1. Turn off the computer, or enter hibernation mode. Then disconnect the acadapter and all cables from the computer.Note: If you are using a PC Card, the computer may not be able to enterhibernation mode. If this happens, turn off the computer.2. Close the computer display, and turn the computer over.3. Remove the battery.a. Slide and hold the battery latch in the unlock position 1.b. Insert your finger in the notch and lift up the battery 2.c. Pull up and remove the battery 3.1234. Reinstall the battery.a. Insert the end of the battery (with the rubber feet) into the batterycompartment 1.b. Let down the other end of the battery securely into the batterycompartment 2.c. Slide the battery latch to the lock position 3.1235. Turn the computer over again. Connect the ac adapter and the cables tothe computer.Replacing the battery34 ThinkPad®R32 Series Service and Troubleshooting Guide
Chapter 3. Getting help and service from IBMGetting help and service ........36Getting help on the Web ........36Getting help by fax .........37Calling IBM ............38Getting help around the world......39© Copyright IBM Corp. 2002 35
Getting help and serviceIf you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety of sources available fromIBM to assist you. This section contains information about where to go foradditional information about IBM and IBM products, what to do if youexperience a problem with your computer, and whom to call for serviceshould it be necessary.Information about your IBM computer and preinstalled software, if any, isavailable in the documentation that comes with your computer. Thatdocumentation includes printed books, online books, README files, and helpfiles. In addition, information about IBM products is available on the WorldWide Web and through the IBM Automated Fax System.For technical assistance with the installation of, or questions related to, ServicePacks for your preinstalled Microsoft®Windows product, refer to theMicrosoft Product Support Services Web site atsupport.microsoft.com/directory/, or you can contact the IBM HelpCenter®.Some fees might apply.Getting help on the WebOn the World Wide Web, the IBM Web site has up-to-date information aboutIBM Personal Computer products and support. The address for the IBMPersonal Computing home page is www.ibm.com/pcIBM provides an extensive Web site dedicated to mobile computing and toThinkPad computers at www.ibm.com/pc/supportResearch this Web site to learn how to solve problems, find new ways to useyour computer, and learn about options that can make working with yourThinkPad computer even easier.If you select Profile from the support page, you can create a customizedsupport page that is specific to your hardware, complete with FrequentlyAsked Questions, Parts Information, Technical Hints and Tips, andDownloadable Files. In addition, you can choose to receive e-mail notificationswhenever new information becomes available about your registered products.You also can order publications through the IBM Publications OrderingSystem atwww.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgiGetting help and service36 ThinkPad®R32 Series Service and Troubleshooting Guide
Getting help by faxIf you have a touch-tone telephone and access to a fax machine, in the U.S.and Canada you can receive by fax marketing and technical information onmany topics, including hardware, operating systems, and local area networks(LANs).You can call the IBM Automated Fax System 24 hours a day, 7 days a week.Follow the recorded instructions, and the requested information will be sentto your fax machine. In the U.S. and Canada, to access the IBM AutomatedFax System, call 1-800-426-3395.Calling IBMIf you have tried to correct the problem yourself and still need help, duringthe warranty period, you can get help and information by telephone throughthe IBM PC HelpCenter. The following services are available during thewarranty period:vProblem determination - Trained personnel are available to assist you withdetermining if you have a hardware problem and deciding what action isnecessary to fix the problem.vIBM hardware repair - If the problem is determined to be caused by IBMhardware under warranty, trained service personnel are available to providethe applicable level of service.vEngineering change management - Occasionally, there might be changesthat are required after a product has been sold. IBM or your reseller, ifauthorized by IBM, will make selected Engineering Changes (ECs) availablethat apply to your hardware.The following items are not covered:vReplacement or use of non-IBM parts or nonwarranted IBM partsNote: All warranted parts contain a 7-character identification in the formatIBM FRU XXXXXXXvIdentification of software problem sourcesvConfiguration of BIOS as part of an installation or upgradevChanges, modifications, or upgrades to device driversvInstallation and maintenance of network operating systems (NOS)vInstallation and maintenance of application programsRefer to your IBM hardware warranty for a full explanation of IBM warrantyterms. Be sure to retain your proof of purchase to obtain warranty service.Getting help and serviceChapter 3. Getting help and service from IBM 37
If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem. Please ensure that you have downloaded the most current driversand system updates, run diagnostics, and recorded information before youcall. When calling for technical assistance, please have the followinginformation available:vMachine Type and ModelvSerial numbers of your computer, monitor, and other components, or yourproof of purchasevDescription of the problemvExact wording of any error messagesvHardware and software configuration information for your systemTelephone numbersBefore you call, use Access ThinkPad to find information about yourcomputer. Access ThinkPad includes a comprehensive, on-board help andinformation center for your computer and includes information such asinstalling additional memory. It travels with you, eliminating the need tocarry reference manuals. Press the ThinkPad button to open Access ThinkPad.Note: Telephone numbers are subject to change without notice. For the latestlist of IBM HelpCenter telephone numbers and hours of operation, visitthe Support Web site atwww.ibm.com/pc/support.Country or region Language Telephone NumberArgentina Spanish 0800–666–0011Australia English 1300-130-426Austria German 01-24592-5901Bolivia Spanish 0800–0189Belgium DutchFrench02-210–982002-210–9800Brazil Portuguese 55-11–3889–8986Canada English/ French 1-800-565-3344416-383-3344Chile Spanish 800-224-488China Mandarin 800-810-1818China (Hong Kong S.A.R.) Cantonese/ English/Putonghua2825-7799Getting help and service38 ThinkPad®R32 Series Service and Troubleshooting Guide
Country or region Language Telephone NumberColombia Spanish 980-912-3021Denmark Danish 45 20 82 00Ecuador Spanish 1-800-426911 (option #4)Finland Finnish 09-459 69 60France French 0238557450Germany German 07032-1549 201Ireland English 01-815 9200Italy Italian 02-7031-6101Japan JapaneseLuxembourg French 298-977 5063Mexico Spanish 001-866-434-2080Netherlands Dutch 020-514 5770New Zealand English 0800-446-149Norway Norwegian 66 81 11 00Peru Spanish 0-800-50-866Portugal Portuguese 21-791 51 47Russia Russian 095-940-2000Spain Spanish 91-662 49 16Sweden Swedish 08-477 4420Switzerland German/ French/ Italian 0583-33-09-00Taiwan Mandarin 886-2-2725-9799United Kingdom English 0-1475-555 055United States English 1-800-772-2227Uruguay Spanish 000-411-005-6649Venezuela Spanish 0-800-100-2011Getting help around the worldIf you travel with your computer or relocate it to a country where yourThinkPad machine type is sold and serviced by IBM or by IBM resellers whoare authorized to perform warranty service, International Warranty Service isavailable for your computer.Service methods and procedures vary by country, and some services mightnot be available in all countries. International Warranty Service is deliveredGetting help and serviceChapter 3. Getting help and service from IBM 39
through the method of service (such as depot, carry-in, or on-site service) thatis provided in the servicing country. Service centers in certain countries mightnot be able to service all models of a particular machine type. In somecountries, fees and restrictions might apply at the time of service.To determine whether your computer is eligible for International WarrantyService and to view a list of the countries where service is available, go tohttp://www.ibm.com/pc/support/, and click Warranty Lookup. Eligible IBMcomputers are identified by their four-digit machine types. For moreinformation about International Warranty Service, see Service Announcement601-034 at http://www.ibm.com/. Click Support & downloads, clickAnnouncement letters, and click Announcements search.IntheSearch byletter number only field, type 601-034 , and click Search.Getting help and service40 ThinkPad®R32 Series Service and Troubleshooting Guide
Appendix A. Important safety instructionsDANGERElectric current from power, telephone, and communication cables is hazardous. Toavoid shock hazard, connect and disconnect cables as shown below wheninstalling, moving, or opening the covers of this product or attached devices. The3-pin power cord must be used with a properly grounded outlet.Turn everything OFF.Turn everything OFF.First, attach all cables to devices. First, remove the power cord fromthe outlet.Attach the signal cables toreceptacles.Remove signal cables fromreceptacles.Attach the power cord to an outlet.Remove all cables from devices.Turn the device ON.To Connect To Disconnect© Copyright IBM Corp. 2002 41
DANGERReduce the risk of fire and electric shock by always following basic safetyprecautions, including the following:vDo not use your computer in or near water.vDuring electrical storms:–Do not use your computer with the telephone cable connection.–Do not connect the cable to or disconnect it from the telephone outlet on thewall.DANGERIf the rechargeable battery pack is incorrectly replaced, there is danger of anexplosion. The battery pack contains a small amount of harmful substances. Toavoid possible injury:vReplace only with a battery of the type recommended by IBM, or an equivalent.vKeep the battery pack away from fire.vDo not expose it to water or rain.vDo not attempt to disassemble it.vDo not short-circuit it.vKeep it away from children.Do not put the battery pack in trash that is disposed of in landfills. Whendisposing of the battery, comply with local ordinances or regulations and yourcompany’s safety standards.DANGERIf the backup battery is incorrectly replaced, there is danger of explosion.The lithium battery contains lithium and can explode if it is not properly handledor disposed of.Replace only with a battery of the same type.To avoid possible injury or death, do not: (1) throw or immerse the battery intowater, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair ordisassemble it. Dispose of it as required by local ordinances or regulations andyour company’s safety standards.42 ThinkPad®R32 Series Service and Troubleshooting Guide
CAUTION:When you have added or upgraded a memory card, do not use yourcomputer until you have closed the cover. Never use the computer when thecover is open.CAUTION:The fluorescent lamp in the liquid crystal display (LCD) contains mercury.Do not put it in trash that is disposed of in landfills. Dispose of it asrequired by local ordinances or regulations.The LCD is made of glass, and rough handling or dropping the computercan cause the LCD to break. If the LCD breaks and the internal fluid getsinto your eyes or on your hands, immediately wash the affected areas withwater for at least 15 minutes; if any symptoms are present after washing,get medical care.CAUTION:To reduce the risk of fire, use only No. 26 AWG or larger (thicker)telephone cable.Modem safety informationTo reduce the risk of fire, electrical shock, or injury when using telephoneequipment, always follow basic safety precautions, such as:Never install telephone wiring during a lightning storm.Never install telephone jacks in wet locations unless the jack is specificallydesigned for wet locations.Never touch uninsulated telephone wires or terminals unless the telephoneline has been disconnected at the network interface.Use caution when installing or modifying telephone lines.Avoid using a telephone (other than a cordless type) during an electricalstorm. There may be a remote risk of electric shock from lightning.Do not use the telephone to report a gas leak in the vicinity of the leak.Appendix A. Important safety instructions 43
Laser compliance statementAn optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM, orCD-RW/DVD drive, which can be installed in the IBM ThinkPad computer isa laser product. The drive’s classification label (shown below) is on the surfaceof the drive.CLASS 1 LASER PRODUCTLASER KLASSE 1LUOKAN 1 LASERLAITEAPPAREIL ALASER DE CLASSE 1KLASS 1 LASER APPARATThe drive is certified in the U.S. to conform to the requirements of theDepartment of Health and Human Services 21 Code of Federal Regulations(DHHS 21 CFR) Subchapter J for Class I laser products.In other countries, the drive is certified to conform to the requirements ofEN60825.DANGERDo not open the optical storage drive unit; no user adjustments or serviceable partsare inside.Use of controls, adjustments, or the performance of procedures other than thosespecified might result in hazardous radiation exposure.Class 1 laser products are not considered hazardous. The design of the lasersystem and the optical storage drive ensures that there is no exposure to laserradiation above a Class 1 level during normal operation, user maintenance, orservicing.Some drives contain an embedded Class 3A laser diode. Note this warning:DANGEREmits visible and invisible laser radiation when open. Avoid direct eye exposure.Do not stare into the beam or view it directly with optical instruments.Save these instructions.44 ThinkPad®R32 Series Service and Troubleshooting Guide
Appendix B. Wireless Related InformationWireless InteroperabilityWireless LAN Mini-PCI Adapter is designed to be interoperable with anywireless LAN product that is based on Direct Sequence Spread Spectrum(DSSS) radio technology, and is compliant to:vThe IEEE 802.11 Standard on Wireless LANs (Revision B), as defined andapproved by the Institute of Electrical and Electronics Engineers.vThe Wireless Fidelity (WiFi) certification as defined by the WECA (WirelessEthernet Compatibility Alliance).Usage environment and your HealthWireless LAN Mini-PCI Adapter emits radio frequency electromagnetic energylike other radio devices. However, the level of energy emitted is far less thanthe electromagnetic energy emitted by wireless devices like, for example,mobile phones.Because Wireless LAN Mini-PCI Adapter operates within the guidelines foundin radio frequency safety standards and recommendations, IBM believes HighRate Wireless LAN is safe for use by consumers. These standards andrecommendations reflect the consensus of the scientific community and theresult from deliberations of panels and committees of scientists whocontinually review and interpret the extensive research literature.In some situations or environments, the use of High Rate Wireless LAN maybe restricted by the proprietor of the building or responsible representatives ofthe organization. These situations may, for example, include:vUsing High Rate Wireless LAN on board of airplanes, or in hospitalsvIn any other environment where the risk of interference to other devices orservices is perceived or identified as harmful.If you are uncertain of the policy that applies to the use of wireless devices ina specific organization (e.g. airport, hospital), you are encouraged to ask forauthorization to use Wireless LAN Mini-PCI Adapter prior to turning on theThinkPad R32 Series computer.© Copyright IBM Corp. 2002 45
46 ThinkPad®R32 Series Service and Troubleshooting Guide
Appendix C. Warranty InformationThis appendix contains warranty information for your ThinkPad computer,warranty period, warranty service and support, and the IBM Statement ofLimited Warranty.Warranty PeriodContact your place of purchase for warranty service information. Some IBMMachines are eligible for on-site warranty service depending on the countryor region where service is performed or the machine type.Machine type 2658Country or region Warranty periodAll Parts - 1 year, labor - 1 yearBattery pack - 1 yearMachine type 2659Country or region Warranty periodAll Parts - 3 years, labor - 3 yearsBattery pack - 1 yearMachine type 2677Country or region Warranty periodAll Parts - 3 years, labor - 3 years with onsitesupportBattery pack - 1 yearWarranty service and supportWith the original purchase of an IBM ThinkPad computer, you have access toextensive support. During the IBM Machine warranty period, you may callIBM or your reseller for problem-determination assistance under the terms ofthe IBM Statement of Limited Warranty.© Copyright IBM Corp. 2002 47
The following services are available during the warranty period:vProblem determination –Trained personnel are available to assist you withdetermining if you have a hardware problem and deciding what action isnecessary to fix the problem.vIBM hardware repair –If the problem is determined to be caused by IBMhardware under warranty, trained service personnel are available to providethe applicable level of service, either on-site or at an IBM service center asdetermined by IBM.vEngineering Change management –Occasionally, there might be changesthat are required after a product has been shipped from IBM. In thoseinstances, IBM will make Engineering Changes (ECs) available that apply toyour hardware.The following items are not covered under warranty service.vReplacement or use of non-IBM parts. All IBM parts contain a 7-characteridentification in the format IBM FRU XXXXXXX.vIdentification of non-IBM software problem sources.vInstallation of customer replaceable units (CRUs).vInstallation and configuration of machine code or licensed internal codethat is designated as customer installable.If you do not register your ThinkPad computer with IBM, you might berequired to present proof of purchase to obtain warranty service.Before you call for serviceYou can solve many problems without outside assistance by following thetroubleshooting procedures that IBM provides in the online help or in thepublications that are provided with your ThinkPad computer and software.Most computers, operating systems, and application programs come withinformation that contains troubleshooting procedures and explanations oferror messages and error codes. The information that comes with yourThinkPad computer also describes the diagnostic tests that you can perform.If you suspect a software problem, refer to the information for the operatingsystem or application program.Calling for servicePlease have the following information ready:vMachine type, model, and serial numbervDescription of the problemvExact wording of any error messagesvHardware and software configuration information48 ThinkPad®R32 Series Service and Troubleshooting Guide
To find the telephone number for the HelpCenter™nearest you, see page 38 in″Chapter 3. Getting help and service from IBM″.IBM Statement of Limited Warranty Z125-4753-06 8/2000Part1-General TermsThis Statement of Limited Warranty includes Part 1 - General Terms and Part2 - Country-unique Terms. The terms of Part 2 replace or modify those of Part1. The warranties provided by IBM in this Statement of Limited Warrantyapply only to Machines you purchase for your use, and not for resale, fromIBM or your reseller. The term ″Machine″means an IBM machine, its features,conversions, upgrades, elements, or accessories, or any combination of them.The term ″Machine″does not include any software programs, whetherpre-loaded with the Machine, installed subsequently or otherwise. Unless IBMspecifies otherwise, the following warranties apply only in the country whereyou acquire the Machine. Nothing in this Statement of Limited Warrantyaffects any statutory rights of consumers that cannot be waived or limited bycontract. If you have any questions, contact IBM or your reseller.The IBM Warranty for MachinesIBM warrants that each Machine 1) is free from defects in materials andworkmanship and 2) conforms to IBM’s Official Published Specifications(″Specifications″). The warranty period for a Machine is a specified, fixedperiod commencing on its Date of Installation. The date on your sales receiptis the Date of Installation unless IBM or your reseller informs you otherwise.If a Machine does not function as warranted during the warranty period, andIBM or your reseller are unable to either 1) make it do so or 2) replace it withone that is at least functionally equivalent, you may return it to your place ofpurchase and your money will be refunded.Extent of WarrantyThe warranty does not cover the repair or exchange of a Machine resultingfrom misuse, accident, modification, unsuitable physical or operatingenvironment, improper maintenance by you, or failure caused by a productfor which IBM is not responsible. The warranty is voided by removal oralteration of Machine or parts identification labels.THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES ANDREPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OR CONDITIONS OF MERCHANTABILITY ANDFITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVEYOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHERRIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION ORAppendix C. Warranty Information 49
LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVEEXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THATEVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THEWARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.Items Not Covered by WarrantyIBM does not warrant uninterrupted or error-free operation of a Machine.Any technical or other support provided for a Machine under warranty, suchas assistance via telephone with ″how-to″questions and those regardingMachine set-up and installation, will be provided WITHOUT WARRANTIESOF ANY KIND.Warranty ServiceTo obtain warranty service for a Machine, contact IBM or your reseller. If youdo not register your Machine with IBM, you may be required to present proofof purchase.During the warranty period, IBM or your reseller, if approved by IBM toprovide warranty service, provides without charge certain types of repair andexchange service to keep Machines in, or restore them to, conformance withtheir Specifications. IBM or your reseller will inform you of the availabletypes of service for a Machine based on its country of installation. At itsdiscretion, IBM or your reseller will 1) either repair or exchange the failingMachine and 2) provide the service either at your location or a service center.IBM or your reseller will also manage and install selected engineering changesthat apply to the Machine.Some parts of IBM Machines are designated as Customer Replaceable Units(called ″CRUs″), e.g., keyboards, memory, or hard disk drives. IBM shipsCRUs to you for replacement by you. You must return all defective CRUs toIBM within 30 days of your receipt of the replacement CRU. You areresponsible for downloading designated Machine Code and Licensed InternalCode updates from an IBM Internet Web site or from other electronic media,and following the instructions that IBM provides.When warranty service involves the exchange of a Machine or part, the itemIBM or your reseller replaces becomes its property and the replacementbecomes yours. You represent that all removed items are genuine andunaltered. The replacement may not be new, but will be in good workingorder and at least functionally equivalent to the item replaced. Thereplacement assumes the warranty service status of the replaced item. Manyfeatures, conversions, or upgrades involve the removal of parts and theirreturn to IBM. A part that replaces a removed part will assume the warrantyservice status of the removed part.50 ThinkPad®R32 Series Service and Troubleshooting Guide
Before IBM or your reseller exchanges a Machine or part, you agree to removeall features, parts, options, alterations, and attachments not under warrantyservice.You also agree to1. ensure that the Machine is free of any legal obligations or restrictions thatprevent its exchange;2. obtain authorization from the owner to have IBM or your reseller service aMachine that you do not own; and3. where applicable, before service is provided:a. follow the problem determination, problem analysis, and servicerequest procedures that IBM or your reseller provides;b. secure all programs, data, and funds contained in a Machine;c. provide IBM or your reseller with sufficient, free, and safe access toyour facilities to permit them to fulfill their obligations; andd. inform IBM or your reseller of changes in a Machine’s location.IBM is responsible for loss of, or damage to, your Machine while it is 1) inIBM’s possession or 2) in transit in those cases where IBM is responsible forthe transportation charges.Neither IBM nor your reseller is responsible for any of your confidential,proprietary or personal information contained in a Machine which you returnto IBM or your reseller for any reason. You should remove all suchinformation from the Machine prior to its return.Limitation of LiabilityCircumstances may arise where, because of a default on IBM’s part or otherliability, you are entitled to recover damages from IBM. In each such instance,regardless of the basis on which you are entitled to claim damages from IBM(including fundamental breach, negligence, misrepresentation, or othercontract or tort claim), except for any liability that cannot be waived orlimited by applicable laws, IBM is liable for no more than1. damages for bodily injury (including death) and damage to real propertyand tangible personal property; and2. the amount of any other actual direct damages, up to the charges (ifrecurring, 12 months’charges apply) for the Machine that is subject of theclaim. For purposes of this item, the term ″Machine″includes MachineCode and Licensed Internal Code.This limit also applies to IBM’s suppliers and your reseller. It is themaximum for which IBM, its suppliers, and your reseller are collectivelyresponsible.Appendix C. Warranty Information 51
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THEFOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FORDAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTEDABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANYECONOMIC CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOSTSAVINGS, EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER ISINFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOTALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL ORCONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OREXCLUSION MAY NOT APPLY TO YOU.Governing LawBoth you and IBM consent to the application of the laws of the country inwhich you acquired the Machine to govern, interpret, and enforce all of yourand IBM’s rights, duties, and obligations arising from, or relating in anymanner to, the subject matter of this Agreement, without regard to conflict oflaw principles.Part2-Country-unique TermsAMERICASBRAZILGoverning Law: The following is added after the first sentence:Any litigation arising from this Agreement will be settled exclusively by thecourt of Rio de Janeiro.NORTH AMERICAWarranty Service: The following is added to this Section:To obtain warranty service from IBM in Canada or the United States, call1-800-IBM-SERV (426-7378).CANADAGoverning Law: The following replaces ″laws of the country in which you acquiredthe Machine″in the first sentence:laws in the Province of Ontario.UNITED STATESGoverning Law: The following replaces ″laws of the country in which you acquiredthe Machine″in the first sentence:laws of the State of New York.52 ThinkPad®R32 Series Service and Troubleshooting Guide
ASIA PACIFICAUSTRALIAThe IBM Warranty for Machines: The following paragraph is added to thisSection:The warranties specified in this Section are in addition to any rights you mayhave under the Trade Practices Act 1974 or other similar legislation and areonly limited to the extent permitted by the applicable legislation.Limitation of Liability: The following is added to this Section:Where IBM is in breach of a condition or warranty implied by the TradePractices Act 1974 or other similar legislation, IBM’s liability is limited to therepair or replacement of the goods or the supply of equivalent goods. Wherethat condition or warranty relates to right to sell, quiet possession or cleartitle, or the goods are of a kind ordinarily acquired for personal, domestic orhousehold use or consumption, then none of the limitations in this paragraphapply.Governing Law: The following replaces ″laws of the country in which you acquiredthe Machine″in the first sentence:laws of the State or Territory.CAMBODIA, LAOS, AND VIETNAMGoverning Law: The following replaces ″laws of the country in which you acquiredthe Machine″in the first sentence:laws of the State of New York.The following is added to this Section:Disputes and differences arising out of or in connection with this Agreementshall be finally settled by arbitration which shall be held in Singapore inaccordance with the rules of the International Chamber of Commerce (ICC).The arbitrator or arbitrators designated in conformity with those rules shallhave the power to rule on their own competence and on the validity of theAgreement to submit to arbitration. The arbitration award shall be final andbinding for the parties without appeal and the arbitral award shall be inwriting and set forth the findings of fact and the conclusions of law.All proceedings shall be conducted, including all documents presented insuch proceedings, in the English language. The number of arbitrators shall bethree, with each side to the dispute being entitled to appoint one arbitrator.The two arbitrators appointed by the parties shall appoint a third arbitratorbefore proceeding upon the reference. The third arbitrator shall act asAppendix C. Warranty Information 53
chairman of the proceedings. Vacancies in the post of chairman shall be filledby the president of the ICC. Other vacancies shall be filled by the respectivenominating party. Proceedings shall continue from the stage they were atwhen the vacancy occurred.If one of the parties refuses or otherwise fails to appoint an arbitrator within30 days of the date the other party appoints its, the first appointed arbitratorshall be the sole arbitrator, provided that the arbitrator was validly andproperly appointed.The English language version of this Agreement prevails over any otherlanguage version.HONG KONG AND MACAUGoverning Law: The following replaces ″laws of the country in which you acquiredthe Machine″in the first sentence:laws of Hong Kong Special Administrative Region.INDIALimitation of Liability: The following replaces items 1 and 2 of this Section:1. liability for bodily injury (including death) or damage to real property andtangible personal property will be limited to that caused by IBM’snegligence;2. as to any other actual damage arising in any situation involvingnonperformance by IBM pursuant to, or in any way related to the subjectof this Statement of Limited Warranty, IBM’s liability will be limited to thecharge paid by you for the individual Machine that is the subject of theclaim.JAPANGoverning Law: The following sentence is added to this Section:Any doubts concerning this Agreement will be initially resolved between usin good faith and in accordance with the principle of mutual trust.NEW ZEALANDThe IBM Warranty for Machines: The following paragraph is added to thisSection:The warranties specified in this Section are in addition to any rights you mayhave under the Consumer Guarantees Act 1993 or other legislation whichcannot be excluded or limited. The Consumer Guarantees Act 1993 will not54 ThinkPad®R32 Series Service and Troubleshooting Guide
apply in respect of any goods which IBM provides, if you require the goodsfor the purposes of a business as defined in that Act.Limitation of Liability: The following is added to this Section:Where Machines are not acquired for the purposes of a business as defined inthe Consumer Guarantees Act 1993, the limitations in this Section are subjectto the limitations in that Act.PEOPLE’S REPUBLIC OF CHINA (PRC)Governing Law: The following replaces this Section:Both you and IBM consent to the application of the laws of the State of NewYork (except when local law requires otherwise) to govern, interpret, andenforce all your and IBM’s rights, duties, and obligations arising from, orrelating in any manner to, the subject matter of this Agreement, withoutregard to conflict of law principles.Any disputes arising from or in connection with this Agreement will first beresolved by friendly negotiations, failing which either of us has the right tosubmit the dispute to the China International Economic and Trade ArbitrationCommission in Beijing, the PRC, for arbitration in accordance with itsarbitration rules in force at the time. The arbitration tribunal will consist ofthree arbitrators. The language to be used therein will be English and Chinese.An arbitral award will be final and binding on all the parties, and will beenforceable under the Convention on the Recognition and Enforcement ofForeign Arbitral Awards (1958).The arbitration fee will be borne by the losing party unless otherwisedetermined by the arbitral award.During the course of arbitration, this Agreement will continue to beperformed except for the part which the parties are disputing and which isundergoing arbitration.EUROPE, MIDDLE EAST, AFRICA (EMEA)THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:The terms of this Statement of Limited Warranty apply to Machines purchasedfrom IBM or an IBM reseller.Warranty Service:If you purchase an IBM Machine in Austria, Belgium, Denmark, Estonia,Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania,Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland orAppendix C. Warranty Information 55
United Kingdom, you may obtain warranty service for that Machine in any ofthose countries from either (1) an IBM reseller approved to perform warrantyservice or (2) from IBM. If you purchase an IBM Personal Computer Machinein Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia,Czech Republic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic ofYugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova,Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you mayobtain warranty service for that Machine in any of those countries from either(1) an IBM reseller approved to perform warranty service or (2) from IBM.If you purchase an IBM Machine in a Middle Eastern or African country, youmay obtain warranty service for that Machine from the IBM entity within thecountry of purchase, if that IBM entity provides warranty service in thatcountry, or from an IBM reseller, approved by IBM to perform warrantyservice on that Machine in that country. Warranty service in Africa is availablewithin 50 kilometers of an IBM authorized service provider. You areresponsible for transportation costs for Machines located outside 50 kilometersof an IBM authorized service provider.Governing Law:The applicable laws that govern, interpret and enforce rights, duties, andobligations of each of us arising from, or relating in any manner to, thesubject matter of this Statement, without regard to conflict of laws principles,as well as Country-unique terms and competent court for this Statement arethose of the country in which the warranty service is being provided, exceptthat in 1) Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Hungary, FormerYugoslav Republic of Macedonia, Romania, Slovakia, Slovenia, Armenia,Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia,Tajikistan, Turkmenistan, Ukraine, and Uzbekistan, the laws of Austria apply;2) Estonia, Latvia, and Lithuania, the laws of Finland apply; 3) Algeria, Benin,Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Congo,Djibouti, Democratic Republic of Congo, Equatorial Guinea, France, Gabon,Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Mali, Mauritania,Morocco, Niger, Senegal, Togo, and Tunisia, this Agreement will be construedand the legal relations between the parties will be determined in accordancewith the French laws and all disputes arising out of this Agreement or relatedto its violation or execution, including summary proceedings, will be settledexclusively by the Commercial Court of Paris; 4) Angola, Bahrain, Botswana,Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia,Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, SaoTome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United ArabEmirates, United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe,this Agreement will be governed by English Law and disputes relating to itwill be submitted to the exclusive jurisdiction of the English courts; and 5) inGreece, Israel, Italy, Portugal, and Spain any legal claim arising out of this56 ThinkPad®R32 Series Service and Troubleshooting Guide
Statement will be brought before, and finally settled by, the competent courtof Athens, Tel Aviv, Milan, Lisbon, and Madrid, respectively.THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:AUSTRIA AND GERMANYThe IBM Warranty for Machines: The following replaces the first sentence of thefirst paragraph of this Section:The warranty for an IBM Machine covers the functionality of the Machine forits normal use and the Machine’s conformity to its Specifications.The following paragraphs are added to this Section:The minimum warranty period for Machines is six months. In case IBM oryour reseller is unable to repair an IBM Machine, you can alternatively ask fora partial refund as far as justified by the reduced value of the unrepairedMachine or ask for a cancellation of the respective agreement for suchMachine and get your money refunded.Extent of Warranty: The second paragraph does not apply.Warranty Service: The following is added to this Section:During the warranty period, transportation for delivery of the failing Machineto IBM will be at IBM’s expense.Limitation of Liability: The following paragraph is added to this Section:The limitations and exclusions specified in the Statement of Limited Warrantywill not apply to damages caused by IBM with fraud or gross negligence andfor express warranty.The following sentence is added to the end of item 2:IBM’s liability under this item is limited to the violation of essentialcontractual terms in cases of ordinary negligence.EGYPTLimitation of Liability: The following replaces item 2 in this Section:as to any other actual direct damages, IBM’s liability will be limited to thetotal amount you paid for the Machine that is the subject of the claim. Forpurposes of this item, the term ″Machine″includes Machine Code andLicensed Internal Code.Applicability of suppliers and resellers (unchanged).FRANCEAppendix C. Warranty Information 57
Limitation of Liability: The following replaces the second sentence of the firstparagraph of this Section:In such instances, regardless of the basis on which you are entitled to claimdamages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).IRELANDExtent of Warranty: The following is added to this Section:Except as expressly provided in these terms and conditions, all statutoryconditions, including all warranties implied, but without prejudice to thegenerality of the foregoing all warranties implied by the Sale of Goods Act1893 or the Sale of Goods and Supply of Services Act 1980 are herebyexcluded.Limitation of Liability: The following replaces items one and two of the firstparagraph of this Section:1. death or personal injury or physical damage to your real property solelycaused by IBM’s negligence; and2. the amount of any other actual direct damages, up to 125 percent of thecharges (if recurring, the 12 months’charges apply) for the Machine that isthe subject of the claim or which otherwise gives rise to the claim.Applicability of suppliers and resellers (unchanged).The following paragraph is added at the end of this Section:IBM’s entire liability and your sole remedy, whether in contract or in tort, inrespect of any default shall be limited to damages.ITALYLimitation of Liability: The following replaces the second sentence in the firstparagraph:In each such instance unless otherwise provided by mandatory law, IBM isliable for no more than:1. (unchanged)2. as to any other actual damage arising in all situations involvingnonperformance by IBM pursuant to, or in any way related to the subjectmatter of this Statement of Warranty, IBM’s liability, will be limited to thetotal amount you paid for the Machine that is the subject of the claim.Applicability of suppliers and resellers (unchanged).The following replaces the third paragraph of this Section:Unless otherwise provided by mandatory law, IBM and your reseller are notliable for any of the following: (items 1 and 2 unchanged) 3) indirect damages,even if IBM or your reseller is informed of their possibility.58 ThinkPad®R32 Series Service and Troubleshooting Guide
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILANDLimitation of Liability: The following is added to this Section:IBM’s entire liability to you for actual damages arising in all situationsinvolving nonperformance by IBM in respect of the subject matter of thisStatement of Warranty will be limited to the charge paid by you for theindividual Machine that is the subject of your claim from IBM.UNITED KINGDOMLimitation of Liability: The following replaces items 1 and 2 of the first paragraphof this Section:1. death or personal injury or physical damage to your real property solelycaused by IBM’s negligence;2. the amount of any other actual direct damages or loss, up to 125 percentof the charges (if recurring, the 12 months’charges apply) for the Machinethat is the subject of the claim or which otherwise gives rise to the claim;The following item is added to this paragraph:3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act1979 or Section 2 of the Supply of Goods and Services Act 1982.Applicability of suppliers and resellers (unchanged).The following is added to the end of this Section:IBM’s entire liability and your sole remedy, whether in contract or in tort, inrespect of any default shall be limited to damages.Appendix C. Warranty Information 59
60 ThinkPad®R32 Series Service and Troubleshooting Guide
Appendix D. NoticesThis publication was developed for products and services offered in theU.S.A.IBM may not offer the products, services, or features discussed in thisdocument in other countries. Consult your local IBM representative forinformation on the products and services currently available in your area. Anyreference to an IBM product, program, or service is not intended to state orimply that only that IBM product, program, or service may be used. Anyfunctionally equivalent product, program, or service that does not infringeany IBM intellectual property right may be used instead. However, it is theuser’s responsibility to evaluate and verify the operation of any non-IBMproduct, program, or service.IBM may have patents or pending patent applications covering subject matterdescribed in this document. The furnishing of this document does not giveyou any license to these patents. You can send license inquiries, in writing, to:IBM Director of LicensingIBM CorporationNorth Castle DriveArmonk, NY 10504-1785U.S.A.Processing date dataThis IBM hardware product and IBM software products that might bepackaged with it have been designed, when used in accordance with theirassociated documentation, to process date data correctly within and betweenthe 20th and 21st centuries, provided all other products (for example,software, hardware, and firmware) used with these products properlyexchange accurate date data with them.IBM cannot take responsibility for the date data processing capabilities ofnon-IBM products, even if those products are preinstalled or otherwisedistributed by IBM. You should contact the vendors responsible for thoseproducts directly to determine the capabilities of their products and updatethem if needed. This IBM hardware product cannot prevent errors that mightoccur if software, upgrades, or peripheral devices you use or exchange datawith do not process date data correctly.The foregoing is a Year 2000 Readiness Disclosure.© Copyright IBM Corp. 2002 61
References to the Web site addressesAny references in this publication to non-IBM Web sites are provided forconvenience only and do not in any manner serve as an endorsement of thoseWeb sites. The materials at those Web sites are not part of the materials forthis IBM product, and use of those Web sites is at your own risk.Electronic emission noticesFederal Communications Commission (FCC) StatementThinkPad R32 Series, machine types 2658, 2659, and 2677This equipment has been tested and found to comply with the limits for aClass B digital device, pursuant to Part 15 of the FCC Rules. These limits aredesigned to provide reasonable protection against harmful interference in aresidential installation. This equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in accordance with theinstructions, may cause harmful interference to radio communications.However, there is no guarantee that interference will not occur in a particularinstallation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment offand on, the user is encouraged to try to correct the interference by one ormore of the following measures:vReorient or relocate the receiving antenna.vIncrease the separation between the equipment and receiver.vConnect the equipment into an outlet on a circuit different from that towhich the receiver is connected.vConsult an IBM authorized dealer or service representative for help.Properly shielded and grounded cables and connectors must be used in orderto meet FCC emission limits. Proper cables and connectors are available fromIBM authorized dealers. IBM is not responsible for any radio or televisioninterference caused by unauthorized changes or modifications to thisequipment. Unauthorized changes or modifications could void the user’sauthority to operate the equipment.This device complies with Part 15 of the FCC Rules. Operation is subject tothe following two conditions: (1) this device may not cause harmfulinterference, and (2) this device must accept any interference received,including interference that may cause undesired operation.Responsible Party:62 ThinkPad®R32 Series Service and Troubleshooting Guide
International Business Machines CorporationNew Orchard RoadArmonk, NY 10504Telephone 1-919-543-2193Industry Canada Class B Emission Compliance StatementThis Class B digital apparatus complies with Canadian ICES-003.Avis de conformité à la réglementation d’Industrie CanadaCet appareil numérique de la classe B est conform àla norme NMB-003 duCanada.European Community Directive Conformance StatementThis product is in conformity with the protection requirements of EU CouncilDirective 89/336/EEC on the approximation of the laws of the Member Statesrelating to electro-magnetic compatibility. IBM cannot accept responsibility forany failure to satisfy the protection requirements resulting from anon-recommended modification of the product, including the fitting ofnon-IBM option cards.A declaration of Conformity with the requirements of the Directive has beensigned by IBM United Kingdom Limited, PO BOX 30 Spango Valley GreenockScotland PA160AH.This product satisfies the Class B limits of EN 55022.Telecommunication noticesFederal Communications Commission (FCC) and Telephone CompanyRequirements (Part 68 of the FCC Rules)1. The Telephone Consumer Protection Act of 1991 makes it unlawful for anyperson to use a computer or other electronic device to send any messagevia a telephone fax machine unless such message clearly contains in amargin at the top or bottom of each transmitted page or on the first pageof the transmission, the date and time it is sent, and an identification ofthe business or other entity, or other individual sending the message andthe telephone number of the sending machine or such business, otherentity, or individual.In order to program this information into your computer, you should besure to follow the installation instructions for your fax software package.Appendix D. Notices 63
2. The built-in modem is built into the ThinkPad computer. It complies withPart 68 of the FCC Rules. A label is affixed to the bottom of the computerthat contains, among other things, the FCC registration number, USOC,and Ringer Equivalency Number (REN) for this equipment. If thesenumbers are requested, look at the label and provide this information toyour telephone company.3. The REN is useful to determine the quantity of devices you may connectto your telephone line and still have those devices ring when your numberis called. In most, but not all, areas, the sum of the RENs of all devicesshould not exceed five (5.0). To be certain of the number of devices youmay connect to your line, as determined by the REN (REN:0.7), youshould call your local telephone company to determine the maximum RENfor your calling area.4. If the built-in modem causes harm to the telephone network, the telephonecompany may discontinue your service temporarily. If possible, they willnotify you in advance. But, if advance notice isn’t practical, you will benotified as soon as possible. You will be advised of your right to file acomplaint with the FCC.5. Your telephone company may make changes in its facilities, equipment,operations, or procedures that could affect the proper operation of yourequipment. If they do, you will be given advance notice so as to give youan opportunity to maintain uninterrupted service.6. If you experience trouble with this built-in modem, contact your IBMAuthorized Seller, or the IBM Corporation, 500 Columbus Avenue,Thornwood, NY 10594, 1-800-772-2227, for repair/warranty information.The telephone company may ask you to disconnect this equipment fromthe network until the problem has been corrected, or until you are sure theequipment is not malfunctioning.7. No customer repairs are possible to the modem. If you experience troublewith this equipment, contact your Authorized Seller or the IBMCorporation for information.8. The modem may not be used on coin service provided by the telephonecompany. Connection to party lines is subject to state tariffs. Contact yourstate public utility commission or corporation commission for information.9. When ordering network interface (NI) service from the Local ExchangeCarrier, specify service arrangement USOC RJ11C.Fax BrandingThe Telephone Consumer Protection Act of 1991 makes it unlawful for anyperson to use a computer or other electronic device, including fax machines,to send any message unless such message clearly contains in a margin at thetop of or bottom of each transmitted page or on the first page of thetransmission, the date and time it is sent and an identification of the businessor other entity, or other individual sending the message and the telephone64 ThinkPad®R32 Series Service and Troubleshooting Guide
number of the sending machine or such business, other entity, or individual.(The telephone number provided may not be a 900 number or any othernumber for which charges exceed local or long-distance transmission charges.)Industry Canada requirementsNoticeThe Industry Canada label identifies certified equipment. This certificationmeans that the equipment meets certain telecommunications networksprotective, operational, and safety requirements. The Department does notguarantee the equipment will operate to the user’s satisfaction.Before installing this equipment, users should ensure that it is permissible tobe connected to the facilities of the local telecommunications company. Theequipment must also be installed using an acceptable method ofcommunication. In some cases, the company’s inside wiring associated with asingle line individual service may be extended by means of a certifiedconnector assembly (telephone extension cord). The customer should be awarethat compliance with the above conditions may not prevent degradation ofservice in some situations.Repairs to certified equipment should be made by an authorized Canadianmaintenance facility designated by the supplier. Any repairs of alterationsmade by the user to this equipment, or equipment malfunctions, may give thetelecommunications company cause to request the user to disconnect theequipment.Users should ensure for their own protection that the electrical groundconnections of the power utility, telephone lines and internal metallic waterpipe system, if present, are connected together. This precaution may beparticularly important in rural areas.CautionUsers should not attempt to make such connections themselves, but shouldcontact the appropriate electric inspection authority, or electrician, asappropriate.The Ringer Equivalent Number (REN:0.3) assigned to each terminal deviceprovides an indication of the maximum number of terminals allowed to beconnected to a telephone interface. The termination on an interface mayconsist of any combination of devices subject only to the requirement that thesum of the Ringer Equivalence Number of all the devices does not exceed 5.AvisL’étiquette du ministère de l’Industrie Canada identifie le matériel homologué.Cette étiquette certifie que le matériel est conforme àcertaines normes deAppendix D. Notices 65
protection, d’exploitation et de sécuritédes réseaux de télécommunications. LeMinistère n’assure toutefois pas que le matériel fonctionnera àla satisfactionde l’utilisateur.Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de leraccorder aux installations de l’entreprise locale de télécommunication. Lematériel doit également être installéen suivant une méthode acceptéederaccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pourun service individuel àligne unique peuvent être prolongés au moyen d’undispositif homologuéde raccordement (cordon prolongateur téléphoniqueinterne). L’abonnéne doit pas oublier qu’il est possible que la conformitéauxconditions énoncées ci-dessus n’empechent pas la dégradation du service danscertaines situations. Actuellement, les entreprises de télécommunication nepermettent pas que l’on raccorde leur matériel àdes jacks d’abonné, sauf dansles cas précis prévus par les tarifs paticuliers de ces entreprises.Les réparations de matériel homologuédoivent être effectuées par un centred’entretien canadien autorisédésignépar le fournisseur. La compagnie detélécommunications peut demander àl’utilisateur de débrancher un appareil àla suite de réparations ou de modifications effectuées par l’utilisateur ou àcause de mauvais fonctionnement.Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de miseàla terre de la source d’énergie électrique, des lignes téléphoniques et descanalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cetteprécaution est particulièrement importante dans les régions rurales.AvertissementL’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doitavoir recours àun service d’inspection des installations électriques, ou àélectricien, selon le cas.L’indice de charge (IC) assignéàchaque dispositif terminal indique (REN:0.3),pour éviter toute surcharge, le pourcentage de la charge totale qui peut êtreraccordéeàun circuit téléphonique boucléutilisépar ce dispositif. Laterminaison du circuit bouclépeut être constituéeden’importe quellecombinaison de dispositifs, pourvu que la somme des indices de charge del’ensemble des dispositifs ne dépasse pas 5.Notice for AustraliaThe following notice applies when using the telephony functions:WARNING: FOR SAFETY REASONS, ONLY CONNECT EQUIPMENT WITH ATELECOMMUNICATIONS COMPLIANCE LABEL. THIS INCLUDES CUSTOMEREQUIPMENT PREVIOUSLY LABELLED PERMITTED OR CERTIFIED.66 ThinkPad®R32 Series Service and Troubleshooting Guide
Notice for New ZealandFor the modem with approval number PTC 211/01/081vThe grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model, nor does it implythat any product is compatible with all of Telecom’s network services.vFunctional testsThis equipment is not capable, under all operating conditions, of correctoperation at the higher speeds for which it is designed. Telecom will acceptno responsibility should difficulties arise in such circumstances.vFail safe requirementsUnder power failure conditions this appliance may not operate. Pleaseensure that a separate telephone, not dependent on local power, isavailable.vAutomatic re-attempts to the same numberSome parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. The associated equipment shall be set to operate within thefollowing limits for compliance with Telecom’s Specifications:–There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation, and,–The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next attempt.vFor automatic calls to different numbersSome parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. In order to operate within the limits for compliance with Telecom’sspecifications, the associated equipment shall be set to ensure thatautomatic calls to different numbers are spaced such that there is not lessthan 5 seconds between the end of one call attempt and the beginning ofanother.vFor automatic call set-upThis equipment shall not be set up to make automatic calls to Telecom’s 111Emergency Service.vCall answeringSome parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. In order to operate within the limits of compliance with Telecom’sAppendix D. Notices 67
specifications, the associated equipment shall be set to ensure that calls areanswered between 3 and 30 seconds of receipt of ringing.vFor correct operation, the total of the RN’s of all devices connected to asingle line at any time should not exceed 5.For the modem with approval number PTC 211/01/050The grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model, nor does it implythat any product is compatible with all of Telecom’s network services.This equipment is not capable, under all operating conditions, of correctoperation at the higher speeds for which it is designed. Telecom will accept noresponsibility should difficulties arise in such circumstances.If a charge for local calls is unacceptable, the ’Dial’button should not be usedfor local calls. Only the seven digits of your local number should be dialledfrom your modem. Do not dial the area code digit or ’0’prefix.This equipment should not be used under any circumstances that mayconstitute a nuisance to other Telecom customers.Some parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. The associated equipment shall be set to operate within the followinglimits for compliance with Telecom’s specifications:vAutomatic re-attempts to the same numberThere shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation, and Theequipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next call attempt.vAutomatic calls to different numbersAutomatic calls to different numbers shall be spaced such that there is noless than 5 seconds between the end of one call attempt and the beginningof another.vCall answeringThe associated equipment shall be set to ensure that calls are answeredbetween 3 and 30 seconds of receipt of ringing.68 ThinkPad®R32 Series Service and Troubleshooting Guide
Notice for European Union countriesHereby Ambit declares that this ″J07M058″modem is in conformity with theessential requirements and other relevant provisions of Directive 1999/5/EC.Appendix D. Notices 69
Product notice requirementsThe following notice applies to machines equipped with both a DVD and aTV-out function:This product incorporates copyright protection technology that is protected bymethod claims of certain U.S. patents an other intellectual property rights owned byMacrovision Corporation and other rights owners. Use of this copyright protectiontechnology must be authorized by Macrovision Corporation and is intended for homeand other limited viewing use only, unless otherwise authorized by MacrovisionCorporation. Reverse engineering or disassembly is prohibited.TrademarksThe following terms are trademarks of the IBM Corporation in the UnitedStates or other countries or both:IBM PS/2Alert on LAN ThinkPadHelpCenter TrackPointMicrosoft, and Windows are trademarks of Microsoft Corporation in theUnited States and/or other countries.Intel and Pentium are trademarks of Intel Corporation in the United Statesand/or other countries. (For a complete list of Intel trademarks, seewww.intel.com/tradmarx.htm)Other company, product, or service names may be the trademarks or servicemarks of others.70 ThinkPad®R32 Series Service and Troubleshooting Guide
IndexAAccess Help vAccess ThinkPad vBbatteryproblems 24replacing 34BIOS Setup 29Ccarrying the computer 6CD-ROMproblems 26CD-RWproblems 26CD-RW/DVDproblems 26cleaning the computer 8computer display problems 22configurationsetup 29DDVD-ROMproblems 26Eelectronic help verror codes 11error messages 11errors without codes 15errors without messages 15Ffax, help by 37Hhard diskproblems 25replacing 32hibernation problems 20IIBM help vKkeyboard problems 18Oon-board help vPpassword problem 17PC-Doctor for Windows 10power switch problem 18problems, troubleshooting 11Rrecovering software 30Ssafety instruction 41softwareproblems 27standby problems 20storage device, replacing 32Ttelephone, help by 37testing with PC-Doctor 10TrackPoint problems 19WWeb, help by 36© Copyright IBM Corp. 2002 71
72 ThinkPad®R32 Series Service and Troubleshooting Guide
Part Number: 62P9633(1P) P/N: 62P9633

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