CIK Telecom HG-A800 ADSL HOME GATEWAY User Manual HG A800 v1 5 Manual v1 0 0719
CIK Telecom INC. ADSL HOME GATEWAY HG A800 v1 5 Manual v1 0 0719
User Manual
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HG‐A800 Home Gateway Installation and User Manual Version 1 – July 2012 ADSL WiFi Home Gateway Document Control Date Doc Change Version July 17, 2012 1st release of document Notices Emergency Calls This terminal operates using mobile signals, which cannot guarantee connection in all conditions. Therefore, you should never rely solely on the terminal equipment for essential communications such as medical or emergency services. Temperature Operating temperature: 0~+50℃ Storage temperature: -40~+85℃ ADSL WiFi Home Gateway Catalog 1. 2. 3. Overview ........................................................................................................................................................... 5 Specification ...................................................................................................................................................... 5 2.1 Features and Technical Specifications............................................................................................... 5 2.2 Interface Introduction ........................................................................................................................ 7 2.2.1 Indicators & Interface ................................................................................................................ 7 2.2.2 Package Contents....................................................................................................................... 8 2.2.3 Connection Topological Diagram .............................................................................................. 9 2.3 Hardware Connection ........................................................................................................................ 9 Configuration Guide .......................................................................................................................................... 1 3.1 Default Configuration ........................................................................................................................ 1 3.2 Customer Configuration .................................................................................................................... 1 3.2.1 Log In and HG-A800 status....................................................................................................... 2 3.2.1.1. Log in.................................................................................................................................. 2 3.2.1.2. HG‐A800 status .................................................................................................................. 3 3.2.2 Network ..................................................................................................................................... 5 3.2.2.1. WAN service ....................................................................................................................... 5 3.2.2.2. DSL Settings ....................................................................................................................... 9 3.2.2.3. DMZ host ........................................................................................................................... 9 3.2.2.4. Virtual Server ................................................................................................................... 10 3.2.2.5. Static Route...................................................................................................................... 11 3.2.2.6. RIP configuration ............................................................................................................. 11 3.2.2.7. QoS configuration ............................................................................................................ 12 3.2.3 Application .............................................................................................................................. 16 3.2.3.1. UPnP Settings................................................................................................................... 16 3.2.3.2. Dynamic DNS ................................................................................................................... 16 3.2.3.3. Samba Users .................................................................................................................... 17 3.2.4 WLAN Configuration .............................................................................................................. 20 3.2.4.1. WLAN basic setting .......................................................................................................... 20 3.2.4.2. WLAN security.................................................................................................................. 20 3.2.4.3. WLAN advance settings.................................................................................................... 20 3.2.4.4. WLAN MAC filters ............................................................................................................ 22 3.2.4.5. WLAN Bridge .................................................................................................................... 23 3.2.5 LAN Configuration.................................................................................................................. 23 3.2.5.1. Configuration of the HG‐A800’s IP address...................................................................... 23 3.2.5.2. DHCP Configuration ......................................................................................................... 24 3.2.6 Firewall .................................................................................................................................... 24 3.2.6.1. Firewall Settings............................................................................................................... 25 3.2.6.2. IP Filters ........................................................................................................................... 25 3.2.6.3. Domain Filters.................................................................................................................. 27 3.2.6.4. MAC Filters ...................................................................................................................... 29 3.2.6.5. Access Control(Remote Access) ....................................................................................... 29 3.2.7 Voice (VoIP)............................................................................................................................. 29 ADSL WiFi Home Gateway 4. 3.2.7.1. VoIP Basic Settings ........................................................................................................... 29 3.2.7.2. VoIP Advanced Settings.................................................................................................... 31 3.2.8 Tools ........................................................................................................................................ 32 3.2.8.1. Account Settings (Users) .................................................................................................. 32 3.2.8.2. Time Settings ................................................................................................................... 33 3.2.8.3. Diagnostics....................................................................................................................... 33 3.2.8.4. Backup Settings................................................................................................................ 34 3.2.8.5. Update (Restore) Settings ................................................................................................ 35 3.2.8.6. Update Software .............................................................................................................. 35 3.2.8.7. Factory Settings ............................................................................................................... 35 3.2.8.8. Reboot Router.................................................................................................................. 36 3.2.8.9. System Log ....................................................................................................................... 36 3.2.8.10. TR‐069 Client.................................................................................................................. 36 3.2.8.11. SNMP ............................................................................................................................. 37 3.2.8.12. PING Reboot .................................................................................................................. 37 Troubleshooting ............................................................................................................................................... 38 4.1 Unable to Access Internet ................................................................................................................ 38 4.1.1 Check the Line and the Device ................................................................................................ 38 4.1.2 Check Your Configuration ....................................................................................................... 38 ADSL WiFi Home Gateway 1. Overview The HG-A800 V1.5 is an All-In-One wireless VoIP router. It includes the following main functions: ADSL2/2+ modem for broadband connection; Four 10M/100M auto-sensing Ethernet ports for wire connection; Build-in 802.11n enhanced WLAN complies with IEEE 802.11n draft v2.0 and backward to 802.11b/g specifications. It supports 2x2 MIMO and up to 300Mbps of rate bandwidth. The throughput of WLAN to LAN is more than 100Mbps; Supports 1 USB 2.0 host port for Printer and USB storage or 3G dongle application; One FXS port for VoIP call; Supports TR-069 remote management; 2. Specification 2.1 Features and Technical Specifications DSL Standards ANSI T1.413 issue 2compliant ITU-T G.992.1 (G.DMT) compliant ITU-T G.992 (G.lite) compliant ITU-T G.992.3/4 (ADSL2) compliant ITU-T G.992.5 (ADSL2+) along with Annex A and M Configurations Payload Encapsulation RFC 2516, PPPoE (PPP over Ethernet) RFC 2364, PPPoA (PPP over AAL5) RFC 2684, Bridge RFC 2684 Routed Support 8 PVCs Support Port Mapping NAT/NAPT Firewall, support SPI (Stateful Packet Inspection) DHCP Server Port forwarding (Support DMZ) IP filtering, bridge filtering, web filtering Static routing IP ADSL WiFi Home Gateway Dynamic routing; SNTP; VPN, support IPSec/PPTP/L2TP; Multicast: IGMP Proxy/Snooping; ALG; Ethernet IEEE 802.3; 4 port Ethernet: 10/100M Ethernet Auto MDI-X; Wi‐Fi z IEEE 802.11 b/g/n compliance; z Security: WEP 64/124/256 bits, WPA/WPA2; WMM QoS; WDS wireless AP; RF power: 20dBm; Transmission Power: 802.11b: 17+/-1.5dBm; 802.11g: 14+/-1.5dBm; 802.11n: HT20 14+/-1.5dBm; HT40 12+/-1.5dBm; Reception Sensibility: 802.11b: -82dBm, ±2dB; 802.11g: -68dBm, ±2dB; 802.11n: HT20 -64dBm, ±2dB; HT40 -60dBm, ±2dB; Spurious emission/harmonics: -50dBc; Antenna: 2T2R MIMO mode (2 transmitter, 2 receiver); One external antenna with 2dBi gain; One internal antenna with 4dBi gain; Operating Temp: -10~+60℃; RF on/off; ACS(Automatic channel selection); MAC address white-black filter; Operation and Management (OAM) Support Web based management; UPnP; Telnet/SSH; Software upgrade through HTTP/TFTP/FTP; TR069 (CPE management through WAN interface); SNMP agent and tools; QoS IP QoS: base on source IP address, source and destination port, protocol and DSCP; ATM QoS: support CBR, UBR, nrt-VBR, rt-VBR; ADSL WiFi Home Gateway QoS features including support for extended Impulse Noise Protection (INP) for better IPTV quality; VoIP Support SIP or MGCP protocols; Support one analog phone; Flexible dial plan customization; Support multiple CODECs, including G.711, G.729 and so on; Supports DTMF tone detection and generation; Support Echo Cancellation, Silence suppression, Comfort Noise Generation and Voice Activity Detection(VAD); SIP Call Forwarding; T.38 Fax Relay; Temperature Operating temperature: 0~+50℃ Storage temperature: -40~+85℃ 2.2 Interface Introduction 2.2.1 Indicators & Interface Indicators: Interface 1: Power E1 E2 E3 Interface 2: E4 VoIP DSL ADSL WiFi Home Gateway Item Label Description On: Modem power up Power Off: Modem Power off On: Ethernet is connected E1-E4 Blinking green: Ethernet Traffic flows Off: Ethernet is disconnected Blinking green: PPP/DHCP negotiation Internet Solid green: PPP/DHCP up Quick blinking green: Tx/Rx traffic on line On: Modem synchronized to the DSLAM DSL Quick blinking green: Modem training, but not synchronized Slow blinking green: Modem Idle Indicators On: The analog phone connected to VoIP off-hook VoIP Off: The analog phone connected to VoIP on-hook On: WLAN connection is available WLAN Blinking green: Negotiation or traffic on line Off: WLAN connection is not available ON:WLAN connection is setup WPS Blinking green: connecting WLAN Off: WLAN connection is fail On: recognize the USB device USB Blinking green: USB data traffic Off: un-plug or un-recognized USB device Power switch Interface 1 Interface 2 Power For 12V DC power adapter E1-E4 LAN interface for connecting to computers VoIP Connecting to analog telephones DSL Connecting to ADSL enabled telephone line USB USB 2.0 host for Printer and USB storage or 3G dongle application WPS WPS switch Reset Restore to factory default settings WLAN WLAN switch WLAN antenna 2.2.2 Package Contents Item Quantity Power Adapter Phone Line RJ-45 Cable Modem Splitter ADSL WiFi Home Gateway 2.2.3 Connection Topological Diagram 2.3 Hardware Connection 1. Use a telephone cord to connect the LINE port of the splitter with the phone socket on the wall (only if using ADSL). 2. Use another telephone cord to connect the ADSL port of the splitter with the DSL port of the HG-A800 (only is using ADSL). 3. Connect Ethernet port of the HG-A800 with 10/100BASE-T port of the computer using the network cable that comes with the unit. 4. Plug in the power cord, and turn on the power. 3. Configuration Guide 3.1 Default Configuration The HG-A800 is pre-configured with the common VCI/VPI settings. The default dial-up mode is bridge encapsulation. For bridge mode, there is no need to configure any more parameters. However, the third party dial-up software is needed for connection with the Internet. 3.2 Customer Configuration The default IP address for HG-A800 is: 192.168.1.1; The Subnet Mask is：255.255.255.0. Users can configure the HG-A800 through a web browser. The HG-A800 can be used as a gateway and DNS server; users need to set the computer’s TCP/IP protocol as follow: 1. Set the computer IP address to the same subnet as the HG-A800 i.e. set the IP address of the PC to one in the range of 192.168.1.2 - 192.168.1.254 excluding 192.168.1.1. 2. Set the computer’s gateway address to the IP address of the HG-A800. 3. Set the computer’s Primary DNS server to the IP address of the HG-A800 or to that of an effective DNS server. 3.2.1 Log In and HG-A800 status 3.2.1.1. Log in Power on to start the device, then make sure your computer can PING the HG-A800 (the factory default IP is 192.168.1.1), then run the web browser. Enter http://192.168.1.1 in the address bar, press ENTER, and the authentication interface will pop up as below: The default user name and password is admin for web log-on. Press ENTER or click on ‘OK’ to enter the configuration interface. Warning: Please be sure the IP of the computer network card is in the same IP range as the HG-A800 LAN port before trying to log on (ex: 192.168.1.2 and 192.168.1.1 are in the same IP range). If the login is not displayed please check in Internet Explorer--Tools---Internet Options---Connection---LAN Setup---Proxy server, disable the function ‘Proxy for LAN’ and then retry. If log on successfully, the main page will be displayed as follows: 3.2.1.2. HG‐A800 status 【Status】→【Basic Info】to show device information: 【Status】→【Network Status】to show DSL information: 【Status】→【IPv4 WAN Info】to show information of WAN connection: 【Status】→【WLAN Status】 【Status】→【Connected Devices Info】 【Status】→【Routing Table】 【Status】→【Statistics】 【Status】→【VoIP Status】 3.2.2 Network 3.2.2.1. WAN service Please go to 【Network】→【WAN Service】page. 1) Click Add button to configure an ATM PVC identifier; 2) Click Next to select a service category; (here please choose EoA for PPPoE connection) 3) Click Next to select WAN service type; (here please choose PPP over Ethernet) 4) Click Next to input the username and password authorized by your ISP; (here please make Enable NAT checked) 5) Click Next to check the Summary of this connection; 6) Click Apply/Save to enable the connection. Note : if you need the Quality of service, pls enable QoS in WAN service config, then go to 【Network】→【Qos configuration】for the QoS setting. Note : if you need the VLAN channel, please “Enable VLAN” and set VLAN id in WAN service config: 3.2.2.2. DSL Settings 【Network】→【DSL Settings】 3.2.2.3. DMZ host The DSL router will forward IP packets from the WAN that do not belong to any of the applications configured in the Virtual Servers table to the DMZ host computer. 3.2.2.4. Virtual Server Virtual Server allows you to direct incoming traffic from WAN side (identified by Protocol and External port) to the Internal server with private IP address on the LAN side. The Internal port is required only if the external port needs to be converted to a different port number used by the server on the LAN side. 【Network】→【 Virtual Servers Setup】Æ click ADD 3.2.2.5. Static Route The user can edit the static route table for connecting different network. 1) 【Network】→【 Static Route】 2) Click ADD to edit the IP version, Destination IP, Gateway IP, etc. 3) Click Apply 3.2.2.6. RIP configuration RIP will send routing updates information of network layout. When the device receive updated information, it will update routing table with new path. 【Network】→【 RIP Configuration】 3.2.2.7. QoS configuration 【Network】→【QoS Configuration】 If Enable QoS checkbox is selected, a default DSCP mark should be chosen to automatically mark incoming traffic without reference to a particular classifier. Click Apply/Save button to save. Note: If Enable QoS checkbox is not selected, all QoS will be disabled for all interface; The default DSCP mark is used to mark all egress packets that do not match any classification rules. Please click QoS QUEUE button to enter the QoS Queue setup page, click Add button. This screen allows you to configure a QoS queue and assign it to a specific layer 2 interface. The scheduler algorithm is defined by the layer 2 interface, for example: add Queue Q1 in wan connection(PVC=0/35): Click Apply/Save to save and activate the queue. Please click QoS Class button to enter QoS Classification Setup page, click Add button to configure network traffic classes. This screen creates a traffic class rule to classify the upstream traffic, assign queue which defines the precedence and the interface and optionally overwrite the IP header DSCP byte. A rule consists of a class name and at least one condition. All of the specified conditions in this classification rule must be satisfied for the rule to take effect. Click Apply/Save to save and activate the rule. For example: add rule1 to bandage the data from UDP port 1000 to queue Q1: 1. “Traffic Class Name”: rule1 2. “Rule Status”:Enable the class 3. “Ether Type”: IP (0x800) 4. “Protocol”: protocol UDP and Source Port:1000 5. “Assign Classification Queue”to chose Queue Q1: atm1_1&atm1&Path0&key36&pre1 3.2.3 Application 3.2.3.1. UPnP Settings Through the UPnP (Universal Plug and Play) of HG-A800, the external PCs are able to access the resource of the internal PCs connected with the LAN port of HG-A800. 【Application】→【UPnP Settings】 3.2.3.2. Dynamic DNS The Dynamic DNS service allows you to alias a dynamic IP address to a static hostname in any of the many domains, allowing your Broadband Router to be more easily accessed from various locations on the Internet. 【Application】→【Dynamic DNS】 Click ADD to add Dynamic DNS, for example: 3.2.3.3. Samba Users 【Application】→【Samba Users】to add the Samba storage account Then you can Visit the USB storage. For example with Win7 OS, please Run: \\192.168.1.1 Double click storage: Double click: The usb disk will be shown: 3.2.4 WLAN Configuration 3.2.4.1. WLAN basic setting Click WLAN to configure the wireless feature of the modem. 1) Go to path: 【WLAN】->【WLAN Basic】page to enable/disable WLAN feature. Then click Apply/Save button; 3.2.4.2. WLAN security Go to path: 【WLAN】-> 【WLAN Security】 page to set the network authentication method, selecting data encryption, specify whether a network key is required to authenticate to this wireless network and specify the encryption strength. Click Apply/Save when done. The default Wireless Key is data1234 – it is strongly recommended that this be changed. 3.2.4.3. WLAN advance settings 【WLAN】→【Advance Settings】 Note: Item Band Description Set the band of AP，default value: 2.4GHz Channel Set the channel of AP, the maximum is 11 Auto Timer(min) Channel Set the timer for auto-setting the channel 54g™ Rate Set the 54g™ Rate Multicast Rate Specify a transmission speed for AP. As for the "Auto", the AP will automatically according to the environment select a best transmission speed. Basic Rate Set the basic rate Default value: 2346。 Fragmentation Threshold RTS Threshold Default value: 2347。 DTIM Interval specified the DTIM Interval Beacon Interval Default value: 100ms Global Max Clients The number of clients can access to AP XPress™ Technology 54g™ Mode Enable or disable XPress™ 54g Auto：Have the greatest compatibility 54g Performance ： best performance with 54g device 54g LRS：solve the problem with 802.11b device 802.11b Only：only for 802.11b device 54g™ Protection When 54g™ protection is enabled, g-mode of 11g will be auto enabled in 11g data transmission. Preamble Type Set Preamble Type Transmit Power Transmit Power with 20%,40%,60%,80%,100%. WMM(Wi-Fi Multimedia) Set Wi-Fi Multimedia WMM No Set WMM No WMM APSD Set WMM APSD 3.2.4.4. WLAN MAC filters 【WLAN】→【WLAN MAC Filters】 Allow：The computer with the matching MAC address in the list of MAC address can access to Internet. Deny：The computer with the matching MAC address in the list of MAC address can not access to Internet. For example: The computer with MAC 00:90:96:01:2A:3B can not surf the internet through HG-A800. 3.2.4.5. WLAN Bridge This page allows you to configure wireless bridge features of the wireless LAN interface. You can select Wireless Bridge (also known as Wireless Distribution System) to disable access point functionality. Selecting Access Point enables access point functionality. Wireless bridge functionality will still be available and wireless stations will be able to associate to the AP. Select Disabled in Bridge Restrict which disables wireless bridge restriction. Any wireless bridge will be granted access. Selecting Enabled or Enabled(Scan) enables wireless bridge restriction. Only those bridges selected in Remote Bridges will be granted access. Click "Refresh" to update the remote bridges. Wait for few seconds to update. Click "Apply/Save" to configure the wireless bridge options. 【WLAN】→【WLAN Bridge】 Note: Item AP Mode Bridge Restrict description Wireless Bridge Only support wireless bridge, not for AP Access Point Support all AP and wireless bridge Enabled No limited to access Disabled Only for specified Remote Bridges MAC Address Remote Bridges MAC Address 3.2.5 LAN Configuration 3.2.5.1. Configuration of the HG‐A800’s IP address As a network device, ADSL Modem has its own IP address and MAC address. The factory sets the default IP address of 192.168.1.1 and subnet mask of 255.255.255.0. The user can configure these addresses through the Service Settings on DHCP like this: For example, change IP address to “192.168.1.10”. Click LAN, input IP address: 192.168.1.10, then “subnet mask”: 255.255.255.0, Press “Save” when configuration is finished. 3.2.5.2. DHCP Configuration 【DHCP】→【LAN Setup】 1. 2. 3. 4. 5. Click DHCP; Click Service Settings; Define the “Start IP address” and the “End IP address” of DHCP server (for example, from 192.168.1.11 to 192.168.1.254); Input the value of lease (Measured by the second, 0 indicates permanently valid); Enable DHCP server, computer will set the IP Address of the PC with one of the addresses 192.168.1.2 ~192.168.1.254 (Excluding 192.168.1.1); Note: When you use the DHCP Server, please make sure you don’t have multiple DHCP Servers in one LAN. 【DHCP】→【Assigned Leases】to show the assigned IP 【DHCP】→【Static Lease】to assign a special IP address to specified MAC. 3.2.6 Firewall 3.2.6.1. Firewall Settings 1) Please go to path:【Firewall】→【Firewall Settings】，open the Firewall settings page; 2) Check “Enable”，and then click “Apply/Save” to activate Global firewall; Note: three Firewall levels are supported in the device, they are: z Low: enable basic firewall features - prevent port scanning; allow PING from WAN side; allow ICMP redirect messages from WAN side. z Middle: in addition to Low level, prevent ICMP redirect messages. z High: in addition to Middle level, prevent SYN Flood attack; against PING from WAN side. 3) Select the level of security you need in the “Firewall Level” list ， and then click “Apply/Save” to save the setting. 4) After configuring, it will display the new firewall status on the page. 3.2.6.2. IP Filters The IP filters can refuse or allow the communication between LAN computer and the Internet, can refuse or allow specific IP address’s specific port or all ports, can refuse or allow specific protocol type. 【Firewall】→【IP Filter】，enter the page of Incoming IP Filtering Setup。 z Inbound filter 1) Click Add button to configure incoming IP filters. The following interface allows user to create a filter rule to identify incoming IP traffic by specifying a new filter name, protocol, source port and WAN connection information. Create a rule like this：only allows the internet data inbound whose protocol is TCP/UDP and source port is 1000. the filter name is in_rule1： 1. “Filter Name”：in_rule1。 2. 3. “Protocol”: choose “TCP/UDP”; “Source Port (port or port:port)”：1000; 4. select “Select All” to take this rule effect to all the internet connections in the HG-A800. 2) After entering the required settings click the Apply/Save button. 3) If success, you will see the new added rule in the below figure: 4) If needs to delete the IP inbound filter rule, choose the radio buttons on the right,and then click the “Remove”. z Outbound filter 1) Click Add button to configure outgoing IP filters. The following interface allows user to create a filter rule to identify incoming IP traffic by specifying a new filter name, protocol, source port and WAN connection information. Create a rule like this：Do not allow the LAN data outbound whose protocol is TCP/UDP and source port is 2000, the filter name is out_rule1, specific settings: 1. “Filter Name”：out_rule1; 2. 3. “Protocol”: choose “TCP/UDP”; “Source Port (port or port:port)”：2000。 2) After entering the required settings click the Apply/Save button; 3) If success, you will see the new added rule in the below figure： 4) If needs to delete the IP outbound filter rule, choose the radio buttons on the right, and then click the “Remove” 3.2.6.3. Domain Filters The Domain filter can prevent all the LAN computers from accessing the specific WAN domain name; this feature will refuse all the requests to the specific domain name. Please go to path:【Firewall】→【Domain Filter】page. Please select the list type first then configure the list entries. List type: z Exclude: accept all the DNS except the list; z Include: drop all the DNS except the list; For Example： If you want to forbid the user to browse www.baidu.com, you can have the following settings: 1) Choose the Domain List Type: “Exclude”； 2) Click“add”button，enter the domain filter rule adding page, input the domain address: www.baidu.com。 3) After entering the required settings click the Apply/Save button, you will see the defined filter rule in the following figure. Note: ALL the above settings will take effect after rebooting. 3.2.6.4. MAC Filters Please go to path: 【Firewall】→【MAC Filter】to setup MAC filtering. All MAC layer frames will be forwarded except those matching with any of the specified rules in the settings. 3.2.6.5. Access Control(Remote Access) Go to path:【Firewall】→【Access Control】，enter the access control page, you can enable or disable all kinds of services. 3.2.7 Voice (VoIP) 3.2.7.1. VoIP Basic Settings Note： Before using VOIP function，you should setup a WAN connection supporting VoIP function. 1) Go to path:【VOIP】→【Basic Settings】，enter the basic voip configuration page. 2) Input the relevant VoIP information in this page; 3) And then click “Start SIP Client”; For Example If a VoIP user wants to register to the VoIP voice sip server. Related information below VoIP SIP server：IP:192.168.3.127, port:5060 VoIP user account：name/password:1111 HG-A800 can register to the Voip SIP server through PPPoE; Steps： 1) Setup a new PPPoE WAN connection, and the service mode is VOIP_INTERNET; 2) After establishing the connection, go to the path:【Status】→【Statistics】，to view the status of this WAN connection： 3) Go to the path:【VoIP】→【Basic Setting】→【Service Provider 0】，： 1. 2. Click “Use SIP Proxy”, “Use SIP Outbound Proxy” and “Use SIP Registrar”, input VoIP SIP server：192.168.3.127, port：5060. input VoIP user account：name/password:1111. 4) After entering the required settings , click “Start SIP Client ”to activate the setting. GO to the Path: 【Status】→【VoIP Status】 to show the voip line registration status: 3.2.7.2. VoIP Advanced Settings 1) Go to the path:【VOIP】→【Advanced Settings】，you can configure the voip advanced settings in this page, such as: Call Forwarding, Voice coding priority and T.38 support, etc. 2) Configure the settings according to the relevant voip information。 3) After entering the required settings , click“Start SIP Client”to activate the setting. For Example 1) Call Forwarding Number: set a number to use call-forwarding. Select the conditions to use call forwarding by ticking the required boxes. 2) Enable T38 Support: enable the T.38 function 4) After entering the required settings , click “Start SIP Client” to activate the setting. 3.2.8 Tools 3.2.8.1. Account Settings (Users) When you configure the CPE through an Internet browser, the system requires user name and password to validate access permission. The factory sets the default username of “admin” and the password of “admin”. Go to path 【Tools】→【Account Settings】, you can choose the username and change the password. Attention: please remember the password after change, otherwise you will need to reset the device and will lose all configuration settings. 3.2.8.2. Time Settings 【Tools】→【Time Settings】 From this page the current time can be set manually or the CPE can be set to obtain the correct time from an internet time server. Note: it is recommended that an internet time server is used when available – if the time is set manually it will be lost in the event of a power cut or if the unit is restarted. 3.2.8.3. Diagnostics 【Tools】→【Diagnostics】 3.2.8.4. Backup Settings To backup the current configuration to a file: Please go to path: 【Tools】→【Backup Settings】page. Click Backup Settings button, then a File download window will pop-up. Click Save button to download/save current configuration of the device to the PC. 3.2.8.5. Update (Restore) Settings Please go to path: 【Tools】→【Update Settings】 page. Click Browse button to choose a configuration file, then click Update Settings to restore configuration. 3.2.8.6. Update Software Please go to path: 【Tools】→【Update Software】 page. Click Browse to choose the right software. Then click Update Software to update. 3.2.8.7. Factory Settings To restore the CPE to the factory default configuration either press the Reset button on the side of the unit or go to path【Tools】→【Factory Settings】 and click the Restore Default Settings button. Note: all user entered configuration options will be lost. 3.2.8.8. Reboot Router To perform a soft restart of the CPE go to path【Tools】→【Reboot Router】 and click the Reboot button. A restart takes approximately 2 minutes. 3.2.8.9. System Log HG-A800 provides system log recording, you can inquire HG-A800 system event to understand what has happened. You can set up special log recording rules, record the system events, it is easy to know the device’s operation and safety information. 3.2.8.10. TR‐069 Client The CPE can be provisioned remotely via the use of a TR-069 remote management server. Please go to path: 【Tools】→【TR-069 Client】 page to setup an auto-configuration server to perform auto-configuration, provision, collection and diagnostics to this device. Select the desired values and click Apply/Save to configure the TR-069 client options. Note: all the parameters in the screenshot should be matched with the TR-069 Server. 3.2.8.11. SNMP Please go to path:【Tools】→【SNMP】 page to have the SNMP configuration, so that the SNMP server can have HG-A800 configuration management through the SNMP protocol. 3.2.8.12. PING Reboot The “Ping Reboot” feature can be used to monitor the status of the internet connection and to automatically restart the CPE when the internet connection is unavailable. 【Tools】→【Ping Reboot 】 4. Troubleshooting 4.1 Unable to Access Internet 4.1.1 Check the Line and the Device 1. Check the power supply indicator is on - if not, make sure the connection of power supply is correct; Make sure the output of power supply is correct; Make sure the switch of the power supply is turned on； 2. Check the LAN indicator for the PC is on - if not, check the cable connection between the PC and the HG-A800; Make sure that the correct cable is used; Check the DSL LED to see if it is flashing. If no fast flashing is observed within 3 minutes, please check whether phone line has been correctly placed; whether ADSL filter is correctly used. If multiple extensions have been installed, make sure that the filter is installed prior to the junction box of the phone line. If the above items are confirmed and still no fast flashing of DSL LED is observed, call the ISP to query whether ADSL service has been provided on your line; Check the DSL LED to see whether it is unable to change status from fast flashing to always on, or whether it changes status to fast flashing after some time of being always on. If these phenomena occur constantly, please contact your ISP with a request to check lines and signal quality; 3. 4. If there is no problem in the above items, the line and the device shall be working. Problems may come from your computer configuration or device configuration. 4.1.2 Check Your Configuration We explain here the configuration of PPPOE using Windows XP operation system as an example. For other operation systems the process is similar. 1. Enter the device manager to check if Ethernet adapter is correctly installed. If any problem exists, please re-install it; 2. Check the configuration of Ethernet adapter in PC. Try to manually set IP address that is in band 192.168.1.X without conflict. 3. Try to run command “ping 192.168.1.1” in a command prompt (Start, Programs, Accessories, Command Prompt). If the response returns “time out”, please check Ethernet connection and IP settings; 4. If the HG-A800 is reachable, try to ping a known internet IP, e.g. a DNS server: “ping 208.67.222.222”. z If ping is reachable, there are no problems in the HG-A800. Please go to step 5; z If ping is not reachable, see step 6 and check if the configuration is correct. 5. Please try to ping a internet URL, e.g. “ping www.google.com”. z If ping is reachable, there are problems in the network settings. Please check the settings of the PC terminal, e.g. whether the security level is too high, or whether anti-virus or firewall is installed; If ping is not reachable, check the DNS setting of Ethernet adapter. Note 1：The precondition is that LAN settings in the HG-A800 have not been modified. Note 2：To start a Command Prompt in Windows click on the Start menu, Programs, Accessories, Command Prompt Note 3：The returned values of ping command in the following format show the standard of “reachable” 6. If ping of the modem is reachable but ping of the internet fixed IP is unreachable, attention should be concentrated upon device settings. Please enter the web interface following the instructions in this manual. （1） Check first the number of connections. If more than one connection exists, for troubleshooting, delete unused connections and leave the one connection you are using. （2） Check the connection to see whether correct “type” is selected. It’s normal to choose login type of PPPoE. When you use PPPoE to login, the following information should be provided: VPI and VCI, which can be queried from your ISP, user name and password. （3） Then make sure that “using NAT” and “default gateway” have been selected with a tick. Check whether “connect on demand” has been selected with a tick. If it is selected, the connection is activated only when traffic to the internet arrives. If not selected, check “keep connection”, which should be set to 0 if you demand to keep connection Make sure that the above parameters are saved after configuration. FCC WARNING This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. NOTE 1: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -Consult the dealer or an experienced radio/TV technician for help. NOTE 2: Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. The transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment complies with the FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and any part of your body.
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