CalAmp Wireless Networks EW2VLU-05 Stolen Vehicle Recovery Transceiver User Manual

LoJack Corporation Stolen Vehicle Recovery Transceiver

User Manual

EWOM 06/05503287503287_LoJack.comp 6/20/05 8:54 AM Page 1
LoJack Early Warning™Recovery System Owner’s Manual503287_LoJack.comp 6/20/05 8:54 AM Page 2
Follow these steps:1. REPORT THEFT – Immediately report the theft to the police in the town where your vehicle was stolen.2. VERIFY VIN – Ensure the Vehicle Identification Number (VIN) listed on the stolen vehiclereport provided to the police is correct and sign the report. (Your vehicle’s VIN is located onyour vehicle registration and on your LoJack I.D. Card.) The police will enter your stolen vehicle report into the Statewide Law Enforcement computer system. This process activatesyour LoJack, enabling police to initiate the recovery process.3. CALL LOJACK – Our customer service experts will provide you with free, helpful informationand assist you with the following to save you time:•Ensure that your vehicle theft was reported correctly•Explain the process for reporting your theft to your insurance company so you are equipped with all of the necessary information•Offer you a special discount on a rental carVehicle Identification Number:(write your VIN here for future reference)IF YOUR VEHICLE IS STOLEN...503287_LoJack.comp 6/20/05 8:54 AM Page 3
Welcome pages 2-3Overview pages 4-5Registration pages 6-7Questions and Answers pages 8- 9Maintenance pages 10 -12 Coverage Areas pages 13 -15Warranty pages 16 -19User Agreement pages 20 - 25Additional Key Pass Order Form pages 26-2 71TABLE OF CONTENTS503287_LoJack.comp 6/20/05 8:54 AM Page 4
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We’d like to take this opportunity to welcome you and offer our congratulations on your purchase of the LoJack EarlyWarning Recovery System.You’ve made a very smart investment to protect your vehicle.LoJack is the only stolen vehicle recovery system used in partnership with the police. Over the past 19 years, police haverecovered more than 90 percent of stolen vehicles equipped with LoJack – more than 150,000 vehicles worldwide.Now with LoJack Early Warning, we’ve built on the strength of LoJack with a feature that offers additional protection.LoJack Early Warning alerts you if someone has moved your car without your permission. This means the police can begin tracking your stolen vehicle without any lost time.To get started, you must register LoJack Early Warning for it to be operational. You can do this at www.lojack.com or by calling 1-800-4-LOJACK (1-800-456-5225).To operate Early Warning, all you need to do is drive with your Early Warning Key Pass.The presence of your Key Pass alertsyour system that an authorized user is behind the wheel.It’s that simple. You can now operate your vehicle with the knowledge that it is fully protected by LoJack Early Warning.If you have any questions, feel free to call us toll-free at 1-800-4-LOJACK (1-800-456-5225). Thanks again for purchasingLoJack Early Warning and drive safely.Joseph F. AbelyChief Executive Officer3WELCOME503287_LoJack.comp 6/20/05 8:54 AM Page 6
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LOJACK EARLY WARNING COMPONENTSYour Early Warning feature and your LoJack Stolen Vehicle Recovery System work together to detect whether your vehicle has been operated without your permission.LoJackYour LoJack Stolen Vehicle Recovery System was installed in a hidden location withinyour vehicle. Should you determine that your vehicle has been stolen, contact thepolice first and complete a standard stolen vehicle report. The police will then activate LoJack. LoJack sends a signal that helps police track and recover yourstolen vehicle.After you contact the police, call a LoJack customer service represen-tative at 1-800-4-LOJACK. LoJack will provide you with information on theft andinsurance company reporting requirements that will save you time.Early Warning Key Pass Two Early Warning Key Passes were provided to you with the purchase of your system. Both Key Passes are uniquely coded to your Early Warning System.Your Key Passes are not interchangeable with any other Early Warning System.To purchase an additional Key Pass for another vehicle user, call 1-800-4-LOJACK (1-800-456-5225) or fill out the easy-to-use order form provided at the back of this Owner’s Manual.Motion SensorYour system contains a motion sensor, which has been installed in a hidden locationwithin your vehicle. The motion sensor monitors vehicle movement and detectsthe presence of the Early Warning Key Pass, ensuring an authorized user is drivingthe vehicle. Should the motion sensor detect that your vehicle is moving withoutthe presence of your Early Warning Key Pass, Early Warning notification is sent to you.5LOJACK EARLY WARNING RECOVERY SYSTEM OVERVIEWOPERATIONLoJack Early Warning was designed to be very easy to operate. In fact,it worksautomatically as long as you have the Early Warning Key Pass with you when thevehicle is being driven.There are no buttons to push or alarms to set.To ensureoptimum performance of LoJack Early Warning, replace the battery in the Key Pass twice a year. See pages 11 and 12 for battery replacement instructions.Driving Without the Early Warning Key Pass• Should your vehicle be moved without the presence of your Key Pass, Early Warningnotification will be made to the contact numbers or email addresses you have provided.Should there be no answer or a busy signal, LoJack will attempt re-notificationfor up to 24 hours.• Early Warning notification will not occur if the vehicle is not moved or driven some distance.Getting in and out of your vehicle or backing out of your driveway without theKey Pass will not generate notification.• To avoid false notification, your system goes through a number of checks and balancesbefore it initiates the notification process. LoJack Early Warning technology works todetermine that the vehicle is moving without the presence of the Early Warning Key Pass.• Typically, you are notified within 15-30 minutes after your vehicle begins moving without the Key Pass and no more than 1 hour. However, this time may vary.Resetting Your Early Warning Feature• Early Warning will only recognize 1 unauthorized movement within a 2-hour period,then it will shut off 8 hours from the first unauthorized movement.• To reset your Early Warning feature, you simply need to drive for at least five minuteswith the Key Pass present.• Police operation of LoJack is not affected by the shut off of your Early Warning feature.Even if the Early Warning feature is shut off, the filing of a stolen vehicle report to policewill result in the activation of LoJack.1-800-4-LOJACK (1-800-456-5225) •www.lojack.com503287_LoJack.comp 6/20/05 8:55 AM Page 8
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7REGISTRATION AND CHANGES TO YOUR REGISTRATION•You must register LoJack Early Warning for it to be operational.• Registering online is the fastest and easiest way to register LoJack Early Warning(www.lojack.com). If you do not have access to a computer or the web, you can alsoregister by calling LoJack Customer Service toll-free at 1-800-4-LOJACK (1-800-456-5225) Monday- Friday from 8:00 a.m. to 9:00 p.m. EST or Saturday from 9:00 a.m. to4:00 p.m. EST.• To complete your registration, you will need to provide LoJack with the two numbers (Vehicle Identification Number and Early Warning Registration Number)printed on your LoJack ID card, which is located in the clear pocket on the front ofyour owner’s kit.• To provide you maximum flexibility, we provide the following methods of contact forEarly Warning notification: text messaging, e-mail, home phone, cell phone, workphone and alpha pager.When registering you can choose up to five of these contactmethods, although two or three will normally meet your needs. Should it be necessaryto contact you with Early Warning notification, LoJack will contact you at every contactpoint you select.REGISTERING LOJACK EARLY WARNING• Once you’ve completed the registration process, please allow 24 hours for processing.You will receive a confirmation notification that confirms your Early Warning contactinformation.• Once you’ve received registration confirmation, driving with the Early Warning Key Passfor the first time (for at least five minutes), makes your LoJack Early Warning operational.• If you need to update or change your registration information after you first register,simply go to www.lojack.com. Select the option for registering Early Warning. Pleasenote that any changes you make will override any existing information we have for you.Be sure to provide all the contact methods you wish to be notified at, not just the onesthat have changed.You will receive a confirmation notification that confirms your regis-tration changes.• You can also call LoJack Customer Service to make updates to your registration information.1-800-4-LOJACK (1-800-456-5225) •www.lojack.com503287_LoJack.comp 6/20/05 8:55 AM Page 10
Q: How does LoJack Early Warning work?A: If your vehicle is driven without the Early Warning Key Pass, you willreceive Early Warning notification to all the points of contact you selectedduring registration.You will not receive additional notification for two hours.After two hours, if your vehicle is moved again without your permission,the notification process will take place.This two-hour cycle continues until8 hours have passed, at which point the Early Warning feature automaticallyturns itself off. This is a preventive measure so that if Early Warning is triggered inadvertently (e.g. you lose your Key Pass, your Key Pass batteryis low), you will not receive repeated notification. Should you determinethat your vehicle has been stolen, contact the police first and complete astandard stolen vehicle report.The police will then activate LoJack. LoJacksends a silent signal that helps police track and recover your stolen vehicle.After you contact police, call a LoJack customer service representative at 1-800-4-LOJACK. LoJack will provide you with information on theft andinsurance company reporting requirements that will save you time.Q: How long does it take to receive Early Warning notification?A: Typical notification from the time your vehicle begins moving withoutthe Key Pass is about 15-30 minutes and no more than 1 hour. However,this time may vary.Q: What if I miss the Early Warning call?A: If you miss the call and have an answering machine or voice mail, anEarly Warning notification message will be left. If your phone is busy orkeeps ringing and there is no way to leave a message, LoJack will continuetrying to call for up to 24 hours.Q: How do I know if my Early Warning Key Passes are working?A: Your Key Passes and the Key Pass batteries were tested at the time ofinstallation. Driving without your Key Pass will result in Early Warning notification. See the Operation section of this manual (page 5) for more information on the operation of your LoJack Early Warning System. Shouldthe battery charge in your Key Pass become low, the LED light on your EarlyWarning Key Pass will flash periodically to alert you the battery needs to bereplaced. See the Maintenance section (pages 11 and 12) of this Owner’sManual for information on battery replacement.Q: Do I need to register for LoJack separately from Early Warningon your website?A: No,by registering for Early Warning,you are automatically registered forLoJack.You do not need to register twice.Q: Will I get spam if I provide you with my e-mail address when Iregister?A: No, we do not share your contact information with other companies,and you will not receive unsolicited e-mail or phone calls by providing thisinformation when you register LoJack Early Warning.Q: What if I want to turn off my Early Warning feature?A: Should you decide you want to disable your Early Warning feature, theeasiest way is to stop using your Early Warning Key Pass when driving yourvehicle.You will receive initial Early Warning notification,but after 8 hours,theEarly Warning feature will turn itself off. To reset your Early Warning feature,simply begin using your Early Warning Key Pass again.QUESTIONS AND ANSWERS81-800-4-LOJACK (1-800-456-5225) •www.lojack.com503287_LoJack.comp 6/20/05 8:55 AM Page 11
9Q: What if I am having my vehicle serviced – or I have to give mykeys to a valet?A: If you want to avoid receiving Early Warning notification, be sure yourEarly Warning Key Pass is provided along with your keys when your vehicleis in for service or if you are valet parking your vehicle.Q: What should I do if my vehicle is involved in an accident?A: If your vehicle is damaged as a result of an accident, you should call theLoJack Customer Service Center to schedule an inspection for your LoJackEarly Warning Recovery System. To maintain your warranty protection,an inspection is required to ensure your system is in working condition.Q: What kind of maintenance is recommended for my LoJack EarlyWarning?A: The batteries in your Key Passes should be changed every six months,or when you change the batteries in other household items like yoursmoke detectors. In addition, we recommend an inspection of your systemevery 2 years. An inspection costs $69.00* and can be arranged by calling1-800-4-LOJACK. See pages 11-12 for more information about mainte-nance for your system.Q: What happens when I sell my vehicle? Can I transfer my LoJackEarly Warning to my new vehicle?A: Your LoJack Early Warning is not transferable from vehicle to vehicle asthe serial number on your system is registered to the 17-digit VIN of yourvehicle.When selling your vehicle however, be sure to mention to the deal-er or the buyer that it’s equipped with LoJack Early Warning as it mayenhance the vehicle’s value.The subsequent owner of your vehicle can callLoJack and purchase a subsequent owner package and have the systemregistered in their name. If you sell or trade your vehicle you must contactLoJack to have your contact information deleted – so you don’t receive EarlyWarning notification when you no longer own the vehicle.Q: What kind of subsequent owner packages are available for thesubsequent owner?A: Two package options are available for the second owner of a LoJackEarly Warning equipped vehicle:Registration package ($99*) – Includes services and re-registration ofLoJack Early Warning in the new owner’s name.Inspection and registration package ($199*) – Includes an inspectionappointment, 1 new Key Pass, services and re-registration of LoJack EarlyWarning in the new owner’s name.QUESTIONS AND ANSWERS1-800-4-LOJACK (1-800-456-5225) •www.lojack.com*Prices are subject to change without notice.503287_LoJack.comp 6/20/05 8:55 AM Page 12
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11LOJACK EARLY WARNING RECOVERY SYSTEMAfter the initial warranty period (2 years), LoJack recommends an inspectionof your LoJack Early Warning Recovery System, to ensure proper performance.The cost of an inspection is $69.00* and can be arranged by calling ourCustomer Service Center toll-free at 1-800-4-LOJACK (1-800-456-5225).You should be aware of specific instances that require a post-installationinspection of your LoJack Early Warning Recovery System, to ensure properperformance of the system and to maintain your warranty protection.They include:1. Your LoJack Early Warning-equipped vehicle sustains damage as a resultof an accident.2. You install additional electrical equipment (including, but not limited totelephone, radio, built-in radar detector, etc.) or you have repair work performed on some element of your vehicle’s electrical system.3. Your LoJack Early Warning-equipped vehicle has been in storage for anextended period of time or has not been operated for more than one month.4. You experience battery or electrical system problems with the vehicle.Contact our Customer Service Center toll free at 1-800-4-LOJACK (1-800-456-5225) to arrange for a convenient inspection.EARLY WARNING KEY PASS•The Early Warning Key Pass should be kept clean and dry at all times.•To ensure reliable operation, be cautious of subjecting the Key Pass toany physical abuse (dropping it, etc.).•Your Key Pass uses a Lithium watch battery (#CR-2032), available in mostdrug stores and electronic retailers.•The Key Pass batteries should be changed every six months. You shouldchange the batteries in all your Key Passes at the same time.•The Key Pass also has an LED indicator that will flash periodically when the battery is low.This will provide you with a visual reminder to replaceyour battery.* Price is subject to change without notice. Any additional cost for repairs or replacement components determined by the inspection are not included in this inspection cost.MAINTENANCE1-800-4-LOJACK (1-800-456-5225) •www.lojack.com503287_LoJack.comp 6/20/05 8:55 AM Page 14
12MAINTENANCEKey Pass Battery ReplacementYou will need: 1 Lithium watch battery (#CR-2032), which can be purchased atmost retail stores that sell batteries.To ensure optimum performance of your system and uninterrupted cover-age, we recommend changing your batteries every six months or when youchange the batteries in other household items like your smoke detectors.1. Open Key Pass: If the back of your Key Pass has a screw,use a small Philipshead screwdriver to remove the screw. If the back of your Key Pass does nothave a screw, use a small coin like a dime and insert into the indented slot onthe one side of the case. Gently pry apart the two halves of the Key Pass.Youhave now exposed the interior of the Key Pass.You will notice a circular bat-tery retained by a semicircular battery holder.2. Remove old battery: Push the battery out of its holder using a pencil or other non-conductive (non-metal) tool. Notice the + sign on the face of the battery. You will want to put the new battery in with the + sign facingupward. Discard the old battery in household trash. It is non-corrosive andnon-hazardous.3. Replace battery: Insert a new battery into the battery holder.The batteryMUST be installed with the + sign facing up. Slide the battery into the holderuntil it sits snugly in the holder. The red light on the face of the Key Passshould flash several times immediately after properly installing a battery.4. Close the Key Pass: Reassemble the Key Pass by snapping the two halvesof the case together. If your case has a screw, insert the screw into its holethen tighten the screw until it is just snug. Note the date you replaced thebattery.The battery should last approximately six months.503287_LoJack.comp 6/20/05 8:55 AM Page 15
13LoJack Early Warning Recovery System service is available in all or a substantial portion of each of the following counties, based on population density,geography and distribution of police tracking computers*:State Counties CoveredArizonaMaricopa, Pima, Pinal, and Santa CruzCaliforniaAlameda, Contra Costa, Fresno, Imperial, Kern,Kings, Los Angeles, Madera, Marin, Merced, Napa,Orange, Placer, Riverside, Sacramento, San Bernadino,San Diego, San Francisco, San Joaquin, San Mateo,Santa Barbara, Santa Clara, Solano, Sutter, Stanislaus,Tulare, Ventura, and YoloColoradoAdams, Arapahoe, Boulder, Broomfield, Denver,Douglas, El Paso, Jefferson, Larimer, Pueblo, and Weld.ConnecticutFairfield, Hartford, Middlesex, New Haven,New London, and TollandDelaware New CastleDC AllFloridaBroward, Clay, Dade, Duval, Flagler, Hillsborough,Indian River, Lee, Manatee, Martin, Nassau, Orange,Osceola, Palm Beach, Pasco, Pinellas, Polk, Saint John’s,Saint Lucie, Sarasota, Seminole, and VolusiaState Counties CoveredGeorgiaBarrow, Bartow, Butts, Carroll, Cherokee, Clarke,Clayton, Cobb, Coweta, DeKalb, Douglas, Fayette,Forsyth, Fulton, Gwinnett, Hall, Henry, Jackson,Newton, Oconee, Paulding, Rockdale, Spalding,and WaltonIllinoisCook, DuPage, Kane, Lake, McHenry, and WillLouisianaAscension, East Baton Rouge, Iberville, Jefferson,Livingston, Orleans, Plaquemines, Saint Bernard,Saint Charles, Saint James, Saint John the Baptist,Saint Tammany, and West Baton RougeMarylandAnne Arundel, Baltimore, Baltimore City, Charles,Harford, Howard, Montgomery, and Prince George’sMassachusettsAll countiesMichiganAllegan, Bay, Berrien, Calhoun, Cass, Clinton, Eaton,Genesee, Ingham, Jackson, Kalamazoo, Kent, Lapeer,Livingston, Macomb, Monroe, Muskegon, Oakland,Ottawa, Saginaw, Shiawassee, St. Clair, Tuscola,Van Buren, Washtenaw, and Wayne COVERAGE AREAS1-800-4-LOJACK (1-800-456-5225) •www.lojack.com* As of June 2005. LoJack Early Warning service is not available inMichigan.503287_LoJack.comp 6/20/05 8:55 AM Page 16
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15State Counties CoveredNevada ClarkNew HampshireHillsborough and RockinghamNew JerseyAll countiesNew YorkBronx, Kings, Nassau, New York, Orange, Putnam,Queens, Richmond, Rockland, Suffolk, and Westchester North Carolina Alamance, Cabarrus, Cumberland, Davidson,Davie, Durham, Forsyth, Gaston, Guilford, Hoke,Mecklenburg, Orange, Randolph, Rowan, Union,and WakePennsylvaniaBucks, Chester, Delaware, Montgomery, and PhiladelphiaRhode IslandAll countiesTexasBastrop, Bexar, Brazoria, Chambers, Collin, Comal,Dallas, Denton, Ellis, Fort Bend, Galveston, Guadalupe,Harris, Hays, Johnson, Kaufman, Liberty, Montgomery,Parker, Rockwall, Tarrant,Travis, and WilliamsonState Counties CoveredVirginiaCounties: Arlington, Caroline, Charles City, Chesterfield,Dinwiddie, Fairfax, Fauquier, Goochland, Greensville,Hanover, Henrico, Isle of Wight, James City, King George, King William, Loudoun, New Kent, Powhatan,Prince George, Prince William, Southampton,Spotsylvania, Stafford, Surry, Sussex, and York.Independent Cities: Alexandria, Chesapeake, Colonial Heights, Emporia, Fairfax, Falls Church, Hampton,Hopewell, Manassas, Manassas Park, Newport News,Norfolk, Petersburg, Portsmouth, Richmond, Suffolk,Virginia Beach, WilliamsburgWashingtonKing, Kitsap, Lewis, Pierce, Snohomish, and ThurstonCOVERAGE AREAS1-800-4-LOJACK (1-800-456-5225) •www.lojack.comFor recent updates to LoJack coverage, call 1-800-4-LOJACK.503287_LoJack.comp 6/20/05 8:55 AM Page 18
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17LOJACK EARLY WARNING LIMITED WARRANTYLimited Parts and Labor Warranty — We warrant that if the LoJack unitor LoJack Shock/Perimeter Sensor or LoJack unit with LoJack Early Warningfeature which is installed in your vehicle (exclusive of backup battery systemand LoJack Early Warning Key Pass), proves to be defective in material orworkmanship within two (2) years from the date of installation we will, atour option, either replace such LoJack product or products, or will providewithout charge the labor and the parts necessary to remedy any suchdefects at a LoJack operated installation center. LoJack’s responsibility isonly to replace or repair the LoJack products and not for any additionalpayment, regardless of the nature. For a period of ninety (90) days afterinstallation, LoJack will provide parts and labor or service to repair orreplace any part of the backup battery system or LoJack Early Warning KeyPass which proves to be defective in material or workmanship. LoJack EarlyWarning Key Pass batteries are not manufactured or warranted by LoJack.It is your responsibility to replace LoJack Early Warning Key Pass batteriesas recommended in your Owner’s Manual.Limited Recovery Warranty — In addition to the LoJack Limited Partsand Labor Warranty, we warrant that if, within two (2) years from the dateof installation of the LoJack unit, the Purchaser’s vehicle is stolen and notrecovered within twenty-four hours from the time that report of the theftis officially recorded by the law enforcement agency having jurisdiction,LoJack Corporation will pay you an amount equal to the purchase pricepaid for the LoJack unit or LoJack unit with LoJack Early Warning featureup to a maximum of $995. For purposes of this warranty, the price paiddoes not include any finance, lease, tax or other charges. This warrantyapplies only when both the theft of the vehicle and the report of the theftoccur within the boundaries of a jurisdiction where the LoJack System isfully operative at the time of the theft (see the LoJack Coverage Area pagefor coverage as of the date of this Owner’s Manual, and see coverage information at www.lojack.com or call 1-800-4-LOJACK for updated coverage information). This one-time payment of an amount equal to thepurchase price of the LoJack products described above shall be the complete and final remedy available to Purchaser in the event of non-recovery of your vehicle within twenty-four hours after the report ofthe theft to the law enforcement agency having jurisdiction. In connectionwith any claim under the LoJack Limited Recovery Warranty it is theresponsibility of the Purchaser to provide (i) dated/time-stamped proof ofreport of theft from the appropriate law enforcement agency; (ii) datedproof of purchase of the LoJack unit; and (iii) confirmation by such lawenforcement agency that the vehicle was not recovered within twenty-four hours following the report.CONDITIONS, LIMITATIONS AND EXCLUSIONSThe LoJack products covered by this warranty are permanently installedon the original owner’s vehicle and cannot be transferred to another vehicle.All LoJack warranties are limited to the original retail purchaser and are nottransferable. Purchaser must comply with all the terms of this warranty.To obtain service under the Limited Parts and Labor Warranty, see theLoJack office list in this Owner’s Manual or call 1-800-4-LOJACK. You mustpresent your vehicle and dated proof of purchase to a LoJack InstallationTechnician.LoJack products as to which payment has been made pursuantto the LoJack Limited Recovery Warranty and units and parts which havebeen replaced become the property of LoJack Corporation and, at theoption of LoJack Corporation, may be removed from Purchaser’s vehicle or deactivated.LIMITED PURCHASER’S WARRANTY1-800-4-LOJACK (1-800-456-5225) •www.lojack.com503287_LoJack.comp 6/20/05 8:56 AM Page 20
18Upon recovery of a stolen LoJack-equipped vehicle, LoJack Corporationmay,at its option,require a physical inspection of the LoJack unit and otherLoJack products to verify working condition and revalidate this warranty. ALoJack-equipped vehicle which has been stolen and recovered shall notqualify for the LoJack Limited Recovery Warranty unless the LoJack unithas been inspected and the warranty has been revalidated. Any LoJackproduct which malfunctions after the expiration of the warranty periodwill be removed or repaired at the owner’s expense.This warranty does not cover any LoJack products that may have beeninstalled,removed,serviced or modified by anyone other than an authorizedLoJack Technician. This warranty does not cover damage that results fromfaulty or leaky batteries, accident, misuse, abuse or damage caused by conditions in the vehicle, or improper voltage, or from fire, flood, lightningor other acts of God. This warranty does not cover the loss of the contentsof a vehicle if it is stolen. This warranty shall be null and void if it is deter-mined that the report to the law enforcement agency of the theft of theLoJack-equipped vehicle was false or erroneous. LoJack reserves the rightto make changes in design and improvements upon its products withoutassuming any obligation to install such changes upon any of its productspreviously manufactured or installed.EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIESARE EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANYIMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND LOJACK CORPORATION EXPRESSLY DISCLAIMS ALL WARRANTIES NOT EXPRESSLY STATED HEREIN.THE DURATION OF ANY IMPLIED WARRANTY OF MERCHANTABILITY,FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE ON LOJACKPRODUCTS SHALL BE LIMITED TO THE DURATION OF THE APPLICABLEEXPRESS WARRANTY SET FORTH ABOVE. IN THE EVENT THAT ALOJACK PRODUCT PROVES TO BE DEFECTIVE IN MATERIAL OR WORK-MANSHIP WITHIN THE WARRANTY PERIOD, THE PURCHASER’S SOLEREMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE.IN NO EVENT SHALL LOJACK CORPORATION BE LIABLE FOR ANY LOSS,INCONVENIENCE OR DAMAGE WHETHER DIRECT, INCIDENTAL,CONSEQUENTIAL OR OTHERWISE RESULTING FROM BREACH OF ANY EXPRESS WARRANTY OR ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, WITH RESPECT TO ANY LOJACK PRODUCT, EXCEPT AS SET FORTH HEREIN.This warranty gives you specific legal rights, and you may also have otherrights that may vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, or do notallow disclaimers of implied warranties or limitations on the duration of implied warranties, so the above limitations or exclusions may not apply to you.LIMITED PURCHASER’S WARRANTY1-800-4-LOJACK (1-800-456-5225) •www.lojack.com503287_LoJack.comp 6/20/05 8:56 AM Page 21
POLICE OPERATIONThe New York State Police will monitor the LoJack frequency under a (5) five-yearagreement with the LoJack Corporation. Upon this expiration, this agreement issubject to review for renewal. The State of New York and the New York StatePolice are not parties to the sales agreement and they do not warrant,guarantee,assure, or otherwise make any representations regarding the use, accuracy,reliability, or operation of the LoJack Stolen Vehicle Recovery System or any ofits component parts.The Rhode Island State Police, with state-wide jurisdiction, and various municipallaw enforcement agencies participate in the LoJack Stolen Vehicle RecoverySystem pursuant to a five-year agreement renewed in 2004. A listing of munici-palities with LoJack police tracking computers is contained in this owner’s manual. The participating Rhode Island law enforcement agencies do not sponsor or endorse the LoJack System, are not parties to any sales agreementspertaining to the LoJack System, and do not warrant, guarantee, assure or otherwise make any representation regarding the use, accuracy, reliability,merchantability, fitness for use or operation of the LoJack System or any of itscomponent parts.If you have any questions or need further information, please call LoJackCustomer Service at 1-800-4-LOJACK.This device complies with part 15 of the FCC rules. Operation is subjectto the following two conditions: (1) this device may not cause harmfulinterference, and (2) this device must accept any interferencereceived, including interference that may cause undesired operation.19LIMITED PURCHASER’S WARRANTY1-800-4-LOJACK (1-800-456-5225) •www.lojack.com503287_LoJack.comp 6/20/05 8:56 AM Page 22
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21This document (the “Agreement”) sets forth the terms and conditionsupon which LoJack Corporation (“LoJack”) will provide LoJack EarlyWarning Services (the “Services”) to the purchaser of a LoJack unit withEarly Warning feature (“Purchaser”).1. Requirements and Limitations of Services.1.1 Services are available in the LoJack coverage area (see the LoJackCoverage Areas page for coverage as of the date of your Owner’sManual, and see coverage information at www.lojack.com or call 1-800-4-LOJACK for updated coverage information).1.2 Purchaser’s Vehicle must have a LoJack unit with the Early Warningfeature which was installed by LoJack or by a LoJack certified installerand has been registered with LoJack by Purchaser. The LoJack EarlyWarning feature will not function if the Vehicle is not in range of aLoJack tower, or if the Vehicle’s battery is discharged or disconnectedand the LoJack backup battery also is discharged. It may be inoperativeif the LoJack Early Warning equipment or the vehicle electrical systemcomponents are damaged by accident or otherwise.1.3 Early Warning notification typically is sent to the Purchaser within fifteen to thirty minutes, but may take up to one hour.1.4 The LoJack Early Warning feature is designed to trigger in theevent that the vehicle is driven without the LoJack Early Warning KeyPass. The Early Warning feature also will trigger if the battery in theLoJack Early Warning Key Pass is low.The feature is designed to providea notification to Purchaser following any trigger event. Any triggerevent within two hours of a prior trigger event will be ignored. TheEarly Warning feature will turn off eight hours after the initial triggerevent, and will reset the next time the vehicle is driven for at least fiveminutes using the LoJack Early Warning Key Pass with a functioningbattery. If a LoJack Early Warning notification message can not bedelivered to Purchaser (for example, if the telephone line is busy orthere is no answer), the system will re-attempt delivery for up to 24hours.1.5 LoJack shall have no liability to Purchaser for any delay or failurein transmission of Early Warning notification.1.6 In order to activate the LoJack Unit in your Vehicle, you must file astolen vehicle report with the appropriate law enforcement agency.Vehicle recovery services are provided only by law enforcement agencies.2. Purchaser’s Responsibilities.2.1 Purchaser is responsible for ensuring that the vehicle and LoJackEarly Warning hardware are properly maintained as provided in yourLoJack Early Warning Owner’s Manual.2.2 In the event that Purchaser suspects that Purchaser’s Vehicle has been stolen or is involved in any other illegal or hazardous activity,Purchaser should promptly notify the police or another appropriatelaw enforcement or public safety agency. Early Warning does not and cannot report the theft or activate the LoJack tracking and retrieveLOJACK EARLY WARNING USER AGREEMENT1-800-4-LOJACK (1-800-456-5225) •www.lojack.com503287_LoJack.comp 6/20/05 8:56 AM Page 24
22function. In no event should Purchaser personally attempt to recover astolen vehicle or otherwise attempt to deter or intervene in any illegal orhazardous activity.2.3 Purchaser is responsible for replacing LoJack Early Warning Key Pass batteries as recommended in your LoJack Early WarningOwner’s Manual.2.4 Purchaser is responsible for registering Early Warning with LoJackand for notifying LoJack of changes in mailing address, email address,cellular telephone or other telephone numbers and other contactinformation.To register you must (i) telephone LoJack customer serviceat 1-800-4-LOJACK, or (ii) register online at www.lojack.com. Changesor updates to Purchaser registration information can be made by contacting LoJack customer service at 1-800-4-LOJACK or goingonline to www.lojack.com.3. Term/Termination/Amendments.3.1 Commencement. Services will commence upon registration ofPurchaser’s LoJack Early Warning Feature.3.2 Changes, and Amendments. LoJack reserves the right to modify orchange the way LoJack Early Warning services are provided by noticeto the Purchaser as provided in Section 9.LoJack reserves the right to modify any and all terms of this Agreementincluding but not limited to scope of service and product features at anytime during the term of this Agreement upon a 30-day advance notice tothe Purchaser. Such modifications may appear on an attachment or on thefront of this form or may be posted on the Website or Purchaser may benotified by e-mail.3.3 Termination.This Agreement shall continue until terminated in themanner provided below.3.3.1 The Purchaser or LoJack may terminate this Agreement upondelivery of notice, oral or written, at any time and for any reason.3.3.2 Should the Purchaser fail to perform any of its obligations at thetime and in the manner specified in this Agreement or under anyother agreement between LoJack and the Purchaser, fail to complywith conditions and terms of service set forth in this Agreement or atwww.lojack.com, or fail to maintain the LoJack with Early WarningFeature hardware, LoJack shall have the right to suspend or discontinue service or terminate this Agreement at any time withoutnotice. These remedies are not exclusive but are in addition to allremedies provided by law. In the event of Purchaser’s default,the Purchaser shall reimburse LoJack for attorneys’ fees, costs ofinvestigation or collection and similar expenses incurred by LoJack inthe enforcement of any right or privilege hereunder. Time is of theessence, and LoJack’s failure at any time to require strict performanceby Purchaser of any provision hereof shall not waive or diminishLoJack’s right subsequently to demand strict compliance with that or any other provision of this Agreement.LOJACK EARLY WARNING USER AGREEMENT1-800-4-LOJACK (1-800-456-5225) •www.lojack.com503287_LoJack.comp 6/20/05 8:56 AM Page 25
233.3.3 No lien holder or lessor will receive any refund in the event thisAgreement is terminated early for credit to Purchaser’s finance/lease,or if there is a cancellation to this Agreement pursuant to its termsand will not receive any refund for credit to Purchaser’s finance/leaseupon showing that Purchaser has been adjudged in default ofPurchaser’s finance/lease.3.3.4 Purchaser acknowledges that, upon any termination of thisAgreement, Purchaser is not entitled to a refund for the cost of theLoJack with Early Warning Feature hardware, its installation or theunused portion of the Early Warning Service.3.3.5 If this Agreement expires, is terminated or is cancelled, LoJackshall not be obligated to provide service to Purchaser, the vehicle, itspurchaser or its occupants. Any voluntary provision of Service byLoJack in such cases will not be considered a waiver of this provisionand Purchaser hereby releases LoJack from any and all liability arisingout of the provision of any such voluntary Service.4. Term.Except as provided above, this Agreement shall continue for so longas Purchaser owns the Vehicle in which LoJack Early Warning originallywas installed.5. Disclaimer of Warranties.EXCEPT AS PROVIDED IN THE ACCOMPANYING LOJACK LIMITED PARTSAND LABOR WARRANTY, LOJACK, ITS SUPPLIERS, CONTRACTORS AND ITSDEALERS MAKE NO WARRANTIES,EXPRESS OR IMPLIED,REGARDING SERVICE,INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR APARTICULAR PURPOSE. ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDEDAND DISCLAIMED. LOJACK DOES NOT WARRANT THAT SERVICE WILL BEUNINTERRUPTED, AND SHALL HAVE NO RESPONSIBILITY FOR ANY LOSS,COST OR DAMAGE RESULTING FROM UNAVAILABILITY OR INTERRUPTIONOF SERVICE.6. Limitation of Liability.6.1 Notwithstanding anything contained herein, nonperformancehereunder by LoJack, or its suppliers, and dealers shall be excused ifcaused by act or omission of a third party service provider, emergencyservices provider, equipment failure, acts of God, strikes, equipmentor facility shortage, any causes beyond LoJack’s control.6.2 LOJACK SHALL HAVE NO LIABILITY OR RESPONSIBILITY FOR ANYLOSS, COST, DAMAGE OR INJURY ARISING, DIRECTLY OR INDIRECTLY,FROM ANY VIOLATION BY PURCHASER OF THE PROVISIONS OF THISAGREEMENT, INCLUDING SPECIFICALLY, BUT WITHOUT LIMITING THEGENERALITY OF THE FOREGOING, THE PROVISIONS OF SECTION 2.2.LOJACK EARLY WARNING USER AGREEMENT1-800-4-LOJACK (1-800-456-5225) •www.lojack.com503287_LoJack.comp 6/20/05 8:56 AM Page 26
246.3 In no event shall LoJack or its dealers or service providers be liableto Purchaser, Purchaser’s employees or family members,or Purchaser’spurchasers or guests or to any third party for any cost, delay or incidental, general or consequential damages arising from (i) the provision or failure to provide the services contemplated by thisAgreement, (ii) Purchaser’s use of the LoJack hardware or the service,or (iii) the installation, repair or maintenance of LoJack products orsystems by other than a certified LoJack dealer or installer.7. Vehicle Tracking and Privacy on Your LoJack With Early Warning Feature.The Purchaser understands and agrees that in conjunction with employeetraining, quality control and the provision of service LoJack may monitorand/or electronically record conversations.The nature of the Early Warningfeature requires LoJack to retain contact information relating to thePurchaser. The Purchaser consents to LoJack using Purchaser informationto administer the system and provide services, to offer new products orservices and to respond to regulatory and legal requirements includingcredit reporting and fraud prevention. Purchaser consents to LoJack providing Purchaser information and location to law enforcement andemergency services personnel or in response to a subpoena or other suchlegal process. Purchaser accepts and agrees to LoJack’s Privacy Policy asfrom time to time set forth on its website (www.lojack.com).LoJack will usereasonable efforts to assure that Purchaser information is used or disclosed only in accordance with its Privacy Policy, however under no circumstances shall LoJack have any liability to Purchaser for any claims,loss, damages or costs which may result from a lack of privacy arising outof LoJack products or services.8. Assignment.LoJack may assign in whole or in part, its right or duties under thisAgreement, without notice to Purchaser, and upon such assignmentLoJack shall be released from all liability hereunder. Purchaser may assignthis Agreement only upon the prior written consent of LoJack. Subject tothis restriction, this Agreement shall apply to,inure to the benefit of,and bebinding upon the heirs, successors, subcontractors, and assignees of therespective parties.9. Notices.Notices to Purchaser shall be deemed given if deposited in the U.S. Mailaddressed to the Purchaser’s last known address, or to sent to Purchaser’slast known email address. Notice to LoJack shall be deemed given whenreceived by LoJack at the address shown in your LoJack Early WarningOwner’s Manual.LOJACK EARLY WARNING USER AGREEMENT1-800-4-LOJACK (1-800-456-5225) •www.lojack.com503287_LoJack.comp 6/20/05 8:56 AM Page 27
2510. Separability.Should any part or portion of this Agreement be found invalid, the balanceof the provisions shall remain unaffected and shall be enforceable.11. Governing Law.The validity, interpretation, construction and performance of thisAgreement shall be governed by, and construed in accordance with, thelaws of the Commonwealth of Massachusetts applicable to contractsmade and performed in such jurisdiction and, in any event, without givingeffect to any choice or conflict of laws provision or rule that would causethe application of domestic substantive laws of any other jurisdiction, andby applicable federal law.12. Integration.This Agreement represents the final and entire Agreement of LoJack EarlyWarning and the Purchaser, and supersedes all prior or contemporaneousagreements, representations or contracts, verbal or written, between theparties hereto, and may be amended only by an agreement in writingsigned by both parties, or as otherwise provided herein.LOJACK EARLY WARNING USER AGREEMENT1-800-4-LOJACK (1-800-456-5225) •www.lojack.com503287_LoJack.comp 6/20/05 8:56 AM Page 28
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27ADDITIONAL LOJACK EARLY WARNING KEY PASSES AVAILABLE FOR ONLY $59.95*PLUS TAX,AND $5.00 SHIPPING AND HANDLING FOR EACH KEY PASS ORDERED.Your LoJack Early Warning Key Pass will be mailed to your attention at the address provided on this form.*Prices subject to change without notice.TO ORDER AN ADDITIONAL KEY PASS:1. Complete the form to the right.2. Include credit card information, expiration date and your signature.3. Mail this form to:LoJack CorporationCustomer Service Center90 Glacier DriveWestwood, MA 020904. Please allow 3-4 weeksfor processing.For Customer Service,call us toll-free at 1-800-4-LOJACK (1-800-456-5225).ADDITIONAL KEY PASS ORDER FORMYes! Send me additional LoJack Early Warning Key Pass(es) at a cost of $59.95* each, plus appropriate local tax,and $5.00 Shipping and Handling for each Key Pass ordered.Method of Payment: Mastercard Visa American Express Discover Account NumberExpiration Date Signature ___________________________________________________Vehicle MakeVehicle ModelVIN (Vehicle Identification Number) (VIN required – found on LoJack ID card, auto insurance policy,and vehicle dashboard)NameAddressCity StateZip Code CountryDay Phone 503287_LoJack.comp 6/20/05 8:56 AM Page 30
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