CalAmp Wireless Networks EW2VLU-05 Stolen Vehicle Recovery Transceiver User Manual
LoJack Corporation Stolen Vehicle Recovery Transceiver
User Manual
EWOM 06/05
503287
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LoJack Early Warning™Recovery System
Owner’s Manual
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Follow these steps:
1. REPORT THEFT – Immediately report the theft to the police in the town where your
vehicle was stolen.
2. VERIFY VIN – Ensure the Vehicle Identification Number (VIN) listed on the stolen vehicle
report provided to the police is correct and sign the report. (Your vehicle’s VIN is located on
your vehicle registration and on your LoJack I.D. Card.) The police will enter your stolen
vehicle report into the Statewide Law Enforcement computer system. This process activates
your LoJack, enabling police to initiate the recovery process.
3. CALL LOJACK – Our customer service experts will provide you with free, helpful information
and assist you with the following to save you time:
•Ensure that your vehicle theft was reported correctly
•Explain the process for reporting your theft to your insurance company so you
are equipped with all of the necessary information
•Offer you a special discount on a rental car
Vehicle Identification Number:
(write your VIN here for future reference)
IF YOUR VEHICLE IS STOLEN...
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Welcome pages 2-3
Overview pages 4-5
Registration pages 6-7
Questions and Answers pages 8- 9
Maintenance pages 10 -12
Coverage Areas pages 13 -15
Warranty pages 16 -19
User Agreement pages 20 - 25
Additional Key Pass Order Form pages 26-2 7
1
TABLE OF CONTENTS
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We’d like to take this opportunity to welcome you and offer our congratulations on your purchase of the LoJack Early
Warning Recovery System.You’ve made a very smart investment to protect your vehicle.
LoJack is the only stolen vehicle recovery system used in partnership with the police. Over the past 19 years, police have
recovered more than 90 percent of stolen vehicles equipped with LoJack – more than 150,000 vehicles worldwide.
Now with LoJack Early Warning, we’ve built on the strength of LoJack with a feature that offers additional protection.
LoJack Early Warning alerts you if someone has moved your car without your permission. This means the police can
begin tracking your stolen vehicle without any lost time.
To get started, you must register LoJack Early Warning for it to be operational. You can do this at www.lojack.com or by
calling 1-800-4-LOJACK (1-800-456-5225).
To operate Early Warning, all you need to do is drive with your Early Warning Key Pass.The presence of your Key Pass alerts
your system that an authorized user is behind the wheel.
It’s that simple. You can now operate your vehicle with the knowledge that it is fully protected by LoJack Early Warning.
If you have any questions, feel free to call us toll-free at 1-800-4-LOJACK (1-800-456-5225). Thanks again for purchasing
LoJack Early Warning and drive safely.
Joseph F. Abely
Chief Executive Officer
3
WELCOME
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LOJACK EARLY WARNING COMPONENTS
Your Early Warning feature and your LoJack Stolen Vehicle Recovery
System work together to detect whether your vehicle has been
operated without your permission.
LoJack
Your LoJack Stolen Vehicle Recovery System was installed in a hidden location within
your vehicle. Should you determine that your vehicle has been stolen, contact the
police first and complete a standard stolen vehicle report. The police will then
activate LoJack. LoJack sends a signal that helps police track and recover your
stolen vehicle.After you contact the police, call a LoJack customer service represen-
tative at 1-800-4-LOJACK. LoJack will provide you with information on theft and
insurance company reporting requirements that will save you time.
Early Warning Key Pass
Two Early Warning Key Passes were provided to you with the purchase of your
system. Both Key Passes are uniquely coded to your Early Warning System.
Your Key Passes are not interchangeable with any other Early Warning System.
To purchase an additional Key Pass for another vehicle user, call 1-800-4-LOJACK
(1-800-456-5225) or fill out the easy-to-use order form provided at the back of
this Owner’s Manual.
Motion Sensor
Your system contains a motion sensor, which has been installed in a hidden location
within your vehicle. The motion sensor monitors vehicle movement and detects
the presence of the Early Warning Key Pass, ensuring an authorized user is driving
the vehicle. Should the motion sensor detect that your vehicle is moving without
the presence of your Early Warning Key Pass, Early Warning notification is sent to you.
5
LOJACK EARLY WARNING RECOVERY SYSTEM OVERVIEW
OPERATION
LoJack Early Warning was designed to be very easy to operate. In fact,it works
automatically as long as you have the Early Warning Key Pass with you when the
vehicle is being driven.There are no buttons to push or alarms to set.To ensure
optimum performance of LoJack Early Warning, replace the battery in the
Key Pass twice a year. See pages 11 and 12 for battery replacement instructions.
Driving Without the Early Warning Key Pass
• Should your vehicle be moved without the presence of your Key Pass, Early Warning
notification will be made to the contact numbers or email addresses you have
provided.Should there be no answer or a busy signal, LoJack will attempt re-notification
for up to 24 hours.
• Early Warning notification will not occur if the vehicle is not moved or driven some
distance.Getting in and out of your vehicle or backing out of your driveway without the
Key Pass will not generate notification.
• To avoid false notification, your system goes through a number of checks and balances
before it initiates the notification process. LoJack Early Warning technology works to
determine that the vehicle is moving without the presence of the Early Warning Key Pass.
• Typically, you are notified within 15-30 minutes after your vehicle begins moving
without the Key Pass and no more than 1 hour. However, this time may vary.
Resetting Your Early Warning Feature
• Early Warning will only recognize 1 unauthorized movement within a 2-hour period,
then it will shut off 8 hours from the first unauthorized movement.
• To reset your Early Warning feature, you simply need to drive for at least five minutes
with the Key Pass present.
• Police operation of LoJack is not affected by the shut off of your Early Warning feature.
Even if the Early Warning feature is shut off, the filing of a stolen vehicle report to police
will result in the activation of LoJack.
1-800-4-LOJACK (1-800-456-5225) •www.lojack.com
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REGISTRATION AND CHANGES TO YOUR REGISTRATION
•You must register LoJack Early Warning for it to be operational.
• Registering online is the fastest and easiest way to register LoJack Early Warning
(www.lojack.com). If you do not have access to a computer or the web, you can also
register by calling LoJack Customer Service toll-free at 1-800-4-LOJACK (1-800-456-
5225) Monday- Friday from 8:00 a.m. to 9:00 p.m. EST or Saturday from 9:00 a.m. to
4:00 p.m. EST.
• To complete your registration, you will need to provide LoJack with the two
numbers (Vehicle Identification Number and Early Warning Registration Number)
printed on your LoJack ID card, which is located in the clear pocket on the front of
your owner’s kit.
• To provide you maximum flexibility, we provide the following methods of contact for
Early Warning notification: text messaging, e-mail, home phone, cell phone, work
phone and alpha pager.When registering you can choose up to five of these contact
methods, although two or three will normally meet your needs. Should it be necessary
to contact you with Early Warning notification, LoJack will contact you at every contact
point you select.
REGISTERING LOJACK EARLY WARNING
• Once you’ve completed the registration process, please allow 24 hours for processing.
You will receive a confirmation notification that confirms your Early Warning contact
information.
• Once you’ve received registration confirmation, driving with the Early Warning Key Pass
for the first time (for at least five minutes), makes your LoJack Early Warning operational.
• If you need to update or change your registration information after you first register,
simply go to www.lojack.com. Select the option for registering Early Warning. Please
note that any changes you make will override any existing information we have for you.
Be sure to provide all the contact methods you wish to be notified at, not just the ones
that have changed.You will receive a confirmation notification that confirms your regis-
tration changes.
• You can also call LoJack Customer Service to make updates to your registration information.
1-800-4-LOJACK (1-800-456-5225) •www.lojack.com
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Q: How does LoJack Early Warning work?
A: If your vehicle is driven without the Early Warning Key Pass, you will
receive Early Warning notification to all the points of contact you selected
during registration.You will not receive additional notification for two hours.
After two hours, if your vehicle is moved again without your permission,
the notification process will take place.This two-hour cycle continues until
8 hours have passed, at which point the Early Warning feature automatically
turns itself off. This is a preventive measure so that if Early Warning is
triggered inadvertently (e.g. you lose your Key Pass, your Key Pass battery
is low), you will not receive repeated notification. Should you determine
that your vehicle has been stolen, contact the police first and complete a
standard stolen vehicle report.The police will then activate LoJack. LoJack
sends a silent signal that helps police track and recover your stolen vehicle.
After you contact police, call a LoJack customer service representative at
1-800-4-LOJACK. LoJack will provide you with information on theft and
insurance company reporting requirements that will save you time.
Q: How long does it take to receive Early Warning notification?
A: Typical notification from the time your vehicle begins moving without
the Key Pass is about 15-30 minutes and no more than 1 hour. However,
this time may vary.
Q: What if I miss the Early Warning call?
A: If you miss the call and have an answering machine or voice mail, an
Early Warning notification message will be left. If your phone is busy or
keeps ringing and there is no way to leave a message, LoJack will continue
trying to call for up to 24 hours.
Q: How do I know if my Early Warning Key Passes are working?
A: Your Key Passes and the Key Pass batteries were tested at the time of
installation. Driving without your Key Pass will result in Early Warning
notification. See the Operation section of this manual (page 5) for more
information on the operation of your LoJack Early Warning System. Should
the battery charge in your Key Pass become low, the LED light on your Early
Warning Key Pass will flash periodically to alert you the battery needs to be
replaced. See the Maintenance section (pages 11 and 12) of this Owner’s
Manual for information on battery replacement.
Q: Do I need to register for LoJack separately from Early Warning
on your website?
A: No,by registering for Early Warning,you are automatically registered for
LoJack.You do not need to register twice.
Q: Will I get spam if I provide you with my e-mail address when I
register?
A: No, we do not share your contact information with other companies,
and you will not receive unsolicited e-mail or phone calls by providing this
information when you register LoJack Early Warning.
Q: What if I want to turn off my Early Warning feature?
A: Should you decide you want to disable your Early Warning feature, the
easiest way is to stop using your Early Warning Key Pass when driving your
vehicle.You will receive initial Early Warning notification,but after 8 hours,the
Early Warning feature will turn itself off. To reset your Early Warning feature,
simply begin using your Early Warning Key Pass again.
QUESTIONS AND ANSWERS
8
1-800-4-LOJACK (1-800-456-5225) •www.lojack.com
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Q: What if I am having my vehicle serviced – or I have to give my
keys to a valet?
A: If you want to avoid receiving Early Warning notification, be sure your
Early Warning Key Pass is provided along with your keys when your vehicle
is in for service or if you are valet parking your vehicle.
Q: What should I do if my vehicle is involved in an accident?
A: If your vehicle is damaged as a result of an accident, you should call the
LoJack Customer Service Center to schedule an inspection for your LoJack
Early Warning Recovery System. To maintain your warranty protection,
an inspection is required to ensure your system is in working condition.
Q: What kind of maintenance is recommended for my LoJack Early
Warning?
A: The batteries in your Key Passes should be changed every six months,
or when you change the batteries in other household items like your
smoke detectors. In addition, we recommend an inspection of your system
every 2 years. An inspection costs $69.00* and can be arranged by calling
1-800-4-LOJACK. See pages 11-12 for more information about mainte-
nance for your system.
Q: What happens when I sell my vehicle? Can I transfer my LoJack
Early Warning to my new vehicle?
A: Your LoJack Early Warning is not transferable from vehicle to vehicle as
the serial number on your system is registered to the 17-digit VIN of your
vehicle.When selling your vehicle however, be sure to mention to the deal-
er or the buyer that it’s equipped with LoJack Early Warning as it may
enhance the vehicle’s value.The subsequent owner of your vehicle can call
LoJack and purchase a subsequent owner package and have the system
registered in their name. If you sell or trade your vehicle you must contact
LoJack to have your contact information deleted – so you don’t receive Early
Warning notification when you no longer own the vehicle.
Q: What kind of subsequent owner packages are available for the
subsequent owner?
A: Two package options are available for the second owner of a LoJack
Early Warning equipped vehicle:
Registration package ($99*) – Includes services and re-registration of
LoJack Early Warning in the new owner’s name.
Inspection and registration package ($199*) – Includes an inspection
appointment, 1 new Key Pass, services and re-registration of LoJack Early
Warning in the new owner’s name.
QUESTIONS AND ANSWERS
1-800-4-LOJACK (1-800-456-5225) •www.lojack.com
*Prices are subject to change without notice.
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LOJACK EARLY WARNING RECOVERY SYSTEM
After the initial warranty period (2 years), LoJack recommends an inspection
of your LoJack Early Warning Recovery System, to ensure proper performance.
The cost of an inspection is $69.00* and can be arranged by calling our
Customer Service Center toll-free at 1-800-4-LOJACK (1-800-456-5225).
You should be aware of specific instances that require a post-installation
inspection of your LoJack Early Warning Recovery System, to ensure proper
performance of the system and to maintain your warranty protection.
They include:
1. Your LoJack Early Warning-equipped vehicle sustains damage as a result
of an accident.
2. You install additional electrical equipment (including, but not limited to
telephone, radio, built-in radar detector, etc.) or you have repair work
performed on some element of your vehicle’s electrical system.
3. Your LoJack Early Warning-equipped vehicle has been in storage for an
extended period of time or has not been operated for more than one month.
4. You experience battery or electrical system problems with the vehicle.
Contact our Customer Service Center toll free at 1-800-4-LOJACK
(1-800-456-5225) to arrange for a convenient inspection.
EARLY WARNING KEY PASS
•The Early Warning Key Pass should be kept clean and dry at all times.
•To ensure reliable operation, be cautious of subjecting the Key Pass to
any physical abuse (dropping it, etc.).
•Your Key Pass uses a Lithium watch battery (#CR-2032), available in most
drug stores and electronic retailers.
•The Key Pass batteries should be changed every six months. You should
change the batteries in all your Key Passes at the same time.
•The Key Pass also has an LED indicator that will flash periodically when
the battery is low.This will provide you with a visual reminder to replace
your battery.
* Price is subject to change without notice. Any additional cost for repairs or replacement components determined by the inspection are not included in this inspection cost.
MAINTENANCE
1-800-4-LOJACK (1-800-456-5225) •www.lojack.com
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MAINTENANCE
Key Pass Battery Replacement
You will need: 1 Lithium watch battery (#CR-2032), which can be purchased at
most retail stores that sell batteries.
To ensure optimum performance of your system and uninterrupted cover-
age, we recommend changing your batteries every six months or when you
change the batteries in other household items like your smoke detectors.
1. Open Key Pass: If the back of your Key Pass has a screw,use a small Philips
head screwdriver to remove the screw. If the back of your Key Pass does not
have a screw, use a small coin like a dime and insert into the indented slot on
the one side of the case. Gently pry apart the two halves of the Key Pass.You
have now exposed the interior of the Key Pass.You will notice a circular bat-
tery retained by a semicircular battery holder.
2. Remove old battery: Push the battery out of its holder using a pencil
or other non-conductive (non-metal) tool. Notice the + sign on the face of
the battery. You will want to put the new battery in with the + sign facing
upward. Discard the old battery in household trash. It is non-corrosive and
non-hazardous.
3. Replace battery: Insert a new battery into the battery holder.The battery
MUST be installed with the + sign facing up. Slide the battery into the holder
until it sits snugly in the holder. The red light on the face of the Key Pass
should flash several times immediately after properly installing a battery.
4. Close the Key Pass: Reassemble the Key Pass by snapping the two halves
of the case together. If your case has a screw, insert the screw into its hole
then tighten the screw until it is just snug. Note the date you replaced the
battery.The battery should last approximately six months.
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LoJack Early Warning Recovery System service is available in all or a substantial portion of each of the following counties, based on population density,
geography and distribution of police tracking computers*:
State Counties Covered
Arizona
Maricopa, Pima, Pinal, and Santa Cruz
California
Alameda, Contra Costa, Fresno, Imperial, Kern,
Kings, Los Angeles, Madera, Marin, Merced, Napa,
Orange, Placer, Riverside, Sacramento, San Bernadino,
San Diego, San Francisco, San Joaquin, San Mateo,
Santa Barbara, Santa Clara, Solano, Sutter, Stanislaus,
Tulare, Ventura, and Yolo
Colorado
Adams, Arapahoe, Boulder, Broomfield, Denver,
Douglas, El Paso, Jefferson, Larimer, Pueblo, and Weld.
Connecticut
Fairfield, Hartford, Middlesex, New Haven,
New London, and Tolland
Delaware New Castle
DC All
Florida
Broward, Clay, Dade, Duval, Flagler, Hillsborough,
Indian River, Lee, Manatee, Martin, Nassau, Orange,
Osceola, Palm Beach, Pasco, Pinellas, Polk, Saint John’s,
Saint Lucie, Sarasota, Seminole, and Volusia
State Counties Covered
Georgia
Barrow, Bartow, Butts, Carroll, Cherokee, Clarke,
Clayton, Cobb, Coweta, DeKalb, Douglas, Fayette,
Forsyth, Fulton, Gwinnett, Hall, Henry, Jackson,
Newton, Oconee, Paulding, Rockdale, Spalding,
and Walton
Illinois
Cook, DuPage, Kane, Lake, McHenry, and Will
Louisiana
Ascension, East Baton Rouge, Iberville, Jefferson,
Livingston, Orleans, Plaquemines, Saint Bernard,
Saint Charles, Saint James, Saint John the Baptist,
Saint Tammany, and West Baton Rouge
Maryland
Anne Arundel, Baltimore, Baltimore City, Charles,
Harford, Howard, Montgomery, and Prince George’s
Massachusetts
All counties
Michigan
Allegan, Bay, Berrien, Calhoun, Cass, Clinton, Eaton,
Genesee, Ingham, Jackson, Kalamazoo, Kent, Lapeer,
Livingston, Macomb, Monroe, Muskegon, Oakland,
Ottawa, Saginaw, Shiawassee, St. Clair, Tuscola,
Van Buren, Washtenaw, and Wayne
COVERAGE AREAS
1-800-4-LOJACK (1-800-456-5225) •www.lojack.com
* As of June 2005. LoJack Early Warning service is not available in
Michigan.
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State Counties Covered
Nevada Clark
New Hampshire
Hillsborough and Rockingham
New Jersey
All counties
New York
Bronx, Kings, Nassau, New York, Orange, Putnam,
Queens, Richmond, Rockland, Suffolk, and
Westchester
North Carolina Alamance, Cabarrus, Cumberland, Davidson,
Davie, Durham, Forsyth, Gaston, Guilford, Hoke,
Mecklenburg, Orange, Randolph, Rowan, Union,
and Wake
Pennsylvania
Bucks, Chester, Delaware, Montgomery, and
Philadelphia
Rhode Island
All counties
Texas
Bastrop, Bexar, Brazoria, Chambers, Collin, Comal,
Dallas, Denton, Ellis, Fort Bend, Galveston, Guadalupe,
Harris, Hays, Johnson, Kaufman, Liberty, Montgomery,
Parker, Rockwall, Tarrant,Travis, and Williamson
State Counties Covered
Virginia
Counties: Arlington, Caroline, Charles City, Chesterfield,
Dinwiddie, Fairfax, Fauquier, Goochland, Greensville,
Hanover, Henrico, Isle of Wight, James City, King
George, King William, Loudoun, New Kent, Powhatan,
Prince George, Prince William, Southampton,
Spotsylvania, Stafford, Surry, Sussex, and York.
Independent Cities: Alexandria, Chesapeake, Colonial
Heights, Emporia, Fairfax, Falls Church, Hampton,
Hopewell, Manassas, Manassas Park, Newport News,
Norfolk, Petersburg, Portsmouth, Richmond, Suffolk,
Virginia Beach, Williamsburg
Washington
King, Kitsap, Lewis, Pierce, Snohomish, and Thurston
COVERAGE AREAS
1-800-4-LOJACK (1-800-456-5225) •www.lojack.com
For recent updates to LoJack coverage, call 1-800-4-LOJACK.
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LOJACK EARLY WARNING LIMITED WARRANTY
Limited Parts and Labor Warranty — We warrant that if the LoJack unit
or LoJack Shock/Perimeter Sensor or LoJack unit with LoJack Early Warning
feature which is installed in your vehicle (exclusive of backup battery system
and LoJack Early Warning Key Pass), proves to be defective in material or
workmanship within two (2) years from the date of installation we will, at
our option, either replace such LoJack product or products, or will provide
without charge the labor and the parts necessary to remedy any such
defects at a LoJack operated installation center. LoJack’s responsibility is
only to replace or repair the LoJack products and not for any additional
payment, regardless of the nature. For a period of ninety (90) days after
installation, LoJack will provide parts and labor or service to repair or
replace any part of the backup battery system or LoJack Early Warning Key
Pass which proves to be defective in material or workmanship. LoJack Early
Warning Key Pass batteries are not manufactured or warranted by LoJack.
It is your responsibility to replace LoJack Early Warning Key Pass batteries
as recommended in your Owner’s Manual.
Limited Recovery Warranty — In addition to the LoJack Limited Parts
and Labor Warranty, we warrant that if, within two (2) years from the date
of installation of the LoJack unit, the Purchaser’s vehicle is stolen and not
recovered within twenty-four hours from the time that report of the theft
is officially recorded by the law enforcement agency having jurisdiction,
LoJack Corporation will pay you an amount equal to the purchase price
paid for the LoJack unit or LoJack unit with LoJack Early Warning feature
up to a maximum of $995. For purposes of this warranty, the price paid
does not include any finance, lease, tax or other charges. This warranty
applies only when both the theft of the vehicle and the report of the theft
occur within the boundaries of a jurisdiction where the LoJack System is
fully operative at the time of the theft (see the LoJack Coverage Area page
for coverage as of the date of this Owner’s Manual, and see coverage
information at www.lojack.com or call 1-800-4-LOJACK for updated
coverage information). This one-time payment of an amount equal to the
purchase price of the LoJack products described above shall be the
complete and final remedy available to Purchaser in the event of
non-recovery of your vehicle within twenty-four hours after the report of
the theft to the law enforcement agency having jurisdiction. In connection
with any claim under the LoJack Limited Recovery Warranty it is the
responsibility of the Purchaser to provide (i) dated/time-stamped proof of
report of theft from the appropriate law enforcement agency; (ii) dated
proof of purchase of the LoJack unit; and (iii) confirmation by such law
enforcement agency that the vehicle was not recovered within twenty-
four hours following the report.
CONDITIONS, LIMITATIONS AND EXCLUSIONS
The LoJack products covered by this warranty are permanently installed
on the original owner’s vehicle and cannot be transferred to another vehicle.
All LoJack warranties are limited to the original retail purchaser and are not
transferable. Purchaser must comply with all the terms of this warranty.
To obtain service under the Limited Parts and Labor Warranty, see the
LoJack office list in this Owner’s Manual or call 1-800-4-LOJACK. You must
present your vehicle and dated proof of purchase to a LoJack Installation
Technician.LoJack products as to which payment has been made pursuant
to the LoJack Limited Recovery Warranty and units and parts which have
been replaced become the property of LoJack Corporation and, at the
option of LoJack Corporation, may be removed from Purchaser’s vehicle
or deactivated.
LIMITED PURCHASER’S WARRANTY
1-800-4-LOJACK (1-800-456-5225) •www.lojack.com
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Upon recovery of a stolen LoJack-equipped vehicle, LoJack Corporation
may,at its option,require a physical inspection of the LoJack unit and other
LoJack products to verify working condition and revalidate this warranty. A
LoJack-equipped vehicle which has been stolen and recovered shall not
qualify for the LoJack Limited Recovery Warranty unless the LoJack unit
has been inspected and the warranty has been revalidated. Any LoJack
product which malfunctions after the expiration of the warranty period
will be removed or repaired at the owner’s expense.
This warranty does not cover any LoJack products that may have been
installed,removed,serviced or modified by anyone other than an authorized
LoJack Technician. This warranty does not cover damage that results from
faulty or leaky batteries, accident, misuse, abuse or damage caused by
conditions in the vehicle, or improper voltage, or from fire, flood, lightning
or other acts of God. This warranty does not cover the loss of the contents
of a vehicle if it is stolen. This warranty shall be null and void if it is deter-
mined that the report to the law enforcement agency of the theft of the
LoJack-equipped vehicle was false or erroneous. LoJack reserves the right
to make changes in design and improvements upon its products without
assuming any obligation to install such changes upon any of its products
previously manufactured or installed.
EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES
ARE EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND LOJACK CORPORATION EXPRESSLY
DISCLAIMS ALL WARRANTIES NOT EXPRESSLY STATED HEREIN.
THE DURATION OF ANY IMPLIED WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE ON LOJACK
PRODUCTS SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE
EXPRESS WARRANTY SET FORTH ABOVE. IN THE EVENT THAT A
LOJACK PRODUCT PROVES TO BE DEFECTIVE IN MATERIAL OR WORK-
MANSHIP WITHIN THE WARRANTY PERIOD, THE PURCHASER’S SOLE
REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE.
IN NO EVENT SHALL LOJACK CORPORATION BE LIABLE FOR ANY LOSS,
INCONVENIENCE OR DAMAGE WHETHER DIRECT, INCIDENTAL,
CONSEQUENTIAL OR OTHERWISE RESULTING FROM BREACH OF
ANY EXPRESS WARRANTY OR ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
OTHERWISE, WITH RESPECT TO ANY LOJACK PRODUCT, EXCEPT AS
SET FORTH HEREIN.
This warranty gives you specific legal rights, and you may also have other
rights that may vary from state to state. Some states do not allow the
exclusion or limitation of incidental or consequential damages, or do not
allow disclaimers of implied warranties or limitations on the duration
of implied warranties, so the above limitations or exclusions may not
apply to you.
LIMITED PURCHASER’S WARRANTY
1-800-4-LOJACK (1-800-456-5225) •www.lojack.com
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POLICE OPERATION
The New York State Police will monitor the LoJack frequency under a (5) five-year
agreement with the LoJack Corporation. Upon this expiration, this agreement is
subject to review for renewal. The State of New York and the New York State
Police are not parties to the sales agreement and they do not warrant,guarantee,
assure, or otherwise make any representations regarding the use, accuracy,
reliability, or operation of the LoJack Stolen Vehicle Recovery System or any of
its component parts.
The Rhode Island State Police, with state-wide jurisdiction, and various municipal
law enforcement agencies participate in the LoJack Stolen Vehicle Recovery
System pursuant to a five-year agreement renewed in 2004. A listing of munici-
palities with LoJack police tracking computers is contained in this owner’s
manual. The participating Rhode Island law enforcement agencies do not
sponsor or endorse the LoJack System, are not parties to any sales agreements
pertaining to the LoJack System, and do not warrant, guarantee, assure or
otherwise make any representation regarding the use, accuracy, reliability,
merchantability, fitness for use or operation of the LoJack System or any of its
component parts.
If you have any questions or need further information, please call LoJack
Customer Service at 1-800-4-LOJACK.
This device complies with part 15 of the FCC rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
19
LIMITED PURCHASER’S WARRANTY
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This document (the “Agreement”) sets forth the terms and conditions
upon which LoJack Corporation (“LoJack”) will provide LoJack Early
Warning Services (the “Services”) to the purchaser of a LoJack unit with
Early Warning feature (“Purchaser”).
1. Requirements and Limitations of Services.
1.1 Services are available in the LoJack coverage area (see the LoJack
Coverage Areas page for coverage as of the date of your Owner’s
Manual, and see coverage information at www.lojack.com or call
1-800-4-LOJACK for updated coverage information).
1.2 Purchaser’s Vehicle must have a LoJack unit with the Early Warning
feature which was installed by LoJack or by a LoJack certified installer
and has been registered with LoJack by Purchaser. The LoJack Early
Warning feature will not function if the Vehicle is not in range of a
LoJack tower, or if the Vehicle’s battery is discharged or disconnected
and the LoJack backup battery also is discharged. It may be inoperative
if the LoJack Early Warning equipment or the vehicle electrical system
components are damaged by accident or otherwise.
1.3 Early Warning notification typically is sent to the Purchaser within
fifteen to thirty minutes, but may take up to one hour.
1.4 The LoJack Early Warning feature is designed to trigger in the
event that the vehicle is driven without the LoJack Early Warning Key
Pass. The Early Warning feature also will trigger if the battery in the
LoJack Early Warning Key Pass is low.The feature is designed to provide
a notification to Purchaser following any trigger event. Any trigger
event within two hours of a prior trigger event will be ignored. The
Early Warning feature will turn off eight hours after the initial trigger
event, and will reset the next time the vehicle is driven for at least five
minutes using the LoJack Early Warning Key Pass with a functioning
battery. If a LoJack Early Warning notification message can not be
delivered to Purchaser (for example, if the telephone line is busy or
there is no answer), the system will re-attempt delivery for up to 24
hours.
1.5 LoJack shall have no liability to Purchaser for any delay or failure
in transmission of Early Warning notification.
1.6 In order to activate the LoJack Unit in your Vehicle, you must file a
stolen vehicle report with the appropriate law enforcement agency.
Vehicle recovery services are provided only by law enforcement agencies.
2. Purchaser’s Responsibilities.
2.1 Purchaser is responsible for ensuring that the vehicle and LoJack
Early Warning hardware are properly maintained as provided in your
LoJack Early Warning Owner’s Manual.
2.2 In the event that Purchaser suspects that Purchaser’s Vehicle has
been stolen or is involved in any other illegal or hazardous activity,
Purchaser should promptly notify the police or another appropriate
law enforcement or public safety agency. Early Warning does not and
cannot report the theft or activate the LoJack tracking and retrieve
LOJACK EARLY WARNING USER AGREEMENT
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function. In no event should Purchaser personally attempt to recover a
stolen vehicle or otherwise attempt to deter or intervene in any illegal or
hazardous activity.
2.3 Purchaser is responsible for replacing LoJack Early Warning
Key Pass batteries as recommended in your LoJack Early Warning
Owner’s Manual.
2.4 Purchaser is responsible for registering Early Warning with LoJack
and for notifying LoJack of changes in mailing address, email address,
cellular telephone or other telephone numbers and other contact
information.To register you must (i) telephone LoJack customer service
at 1-800-4-LOJACK, or (ii) register online at www.lojack.com. Changes
or updates to Purchaser registration information can be made by
contacting LoJack customer service at 1-800-4-LOJACK or going
online to www.lojack.com.
3. Term/Termination/Amendments.
3.1 Commencement. Services will commence upon registration of
Purchaser’s LoJack Early Warning Feature.
3.2 Changes, and Amendments. LoJack reserves the right to modify or
change the way LoJack Early Warning services are provided by notice
to the Purchaser as provided in Section 9.
LoJack reserves the right to modify any and all terms of this Agreement
including but not limited to scope of service and product features at any
time during the term of this Agreement upon a 30-day advance notice to
the Purchaser. Such modifications may appear on an attachment or on the
front of this form or may be posted on the Website or Purchaser may be
notified by e-mail.
3.3 Termination.This Agreement shall continue until terminated in the
manner provided below.
3.3.1 The Purchaser or LoJack may terminate this Agreement upon
delivery of notice, oral or written, at any time and for any reason.
3.3.2 Should the Purchaser fail to perform any of its obligations at the
time and in the manner specified in this Agreement or under any
other agreement between LoJack and the Purchaser, fail to comply
with conditions and terms of service set forth in this Agreement or at
www.lojack.com, or fail to maintain the LoJack with Early Warning
Feature hardware, LoJack shall have the right to suspend or
discontinue service or terminate this Agreement at any time without
notice. These remedies are not exclusive but are in addition to all
remedies provided by law. In the event of Purchaser’s default,
the Purchaser shall reimburse LoJack for attorneys’ fees, costs of
investigation or collection and similar expenses incurred by LoJack in
the enforcement of any right or privilege hereunder. Time is of the
essence, and LoJack’s failure at any time to require strict performance
by Purchaser of any provision hereof shall not waive or diminish
LoJack’s right subsequently to demand strict compliance with that
or any other provision of this Agreement.
LOJACK EARLY WARNING USER AGREEMENT
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3.3.3 No lien holder or lessor will receive any refund in the event this
Agreement is terminated early for credit to Purchaser’s finance/lease,
or if there is a cancellation to this Agreement pursuant to its terms
and will not receive any refund for credit to Purchaser’s finance/lease
upon showing that Purchaser has been adjudged in default of
Purchaser’s finance/lease.
3.3.4 Purchaser acknowledges that, upon any termination of this
Agreement, Purchaser is not entitled to a refund for the cost of the
LoJack with Early Warning Feature hardware, its installation or the
unused portion of the Early Warning Service.
3.3.5 If this Agreement expires, is terminated or is cancelled, LoJack
shall not be obligated to provide service to Purchaser, the vehicle, its
purchaser or its occupants. Any voluntary provision of Service by
LoJack in such cases will not be considered a waiver of this provision
and Purchaser hereby releases LoJack from any and all liability arising
out of the provision of any such voluntary Service.
4. Term.
Except as provided above, this Agreement shall continue for so long
as Purchaser owns the Vehicle in which LoJack Early Warning originally
was installed.
5. Disclaimer of Warranties.
EXCEPT AS PROVIDED IN THE ACCOMPANYING LOJACK LIMITED PARTS
AND LABOR WARRANTY, LOJACK, ITS SUPPLIERS, CONTRACTORS AND ITS
DEALERS MAKE NO WARRANTIES,EXPRESS OR IMPLIED,REGARDING SERVICE,
INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED
AND DISCLAIMED. LOJACK DOES NOT WARRANT THAT SERVICE WILL BE
UNINTERRUPTED, AND SHALL HAVE NO RESPONSIBILITY FOR ANY LOSS,
COST OR DAMAGE RESULTING FROM UNAVAILABILITY OR INTERRUPTION
OF SERVICE.
6. Limitation of Liability.
6.1 Notwithstanding anything contained herein, nonperformance
hereunder by LoJack, or its suppliers, and dealers shall be excused if
caused by act or omission of a third party service provider, emergency
services provider, equipment failure, acts of God, strikes, equipment
or facility shortage, any causes beyond LoJack’s control.
6.2 LOJACK SHALL HAVE NO LIABILITY OR RESPONSIBILITY FOR ANY
LOSS, COST, DAMAGE OR INJURY ARISING, DIRECTLY OR INDIRECTLY,
FROM ANY VIOLATION BY PURCHASER OF THE PROVISIONS OF THIS
AGREEMENT, INCLUDING SPECIFICALLY, BUT WITHOUT LIMITING THE
GENERALITY OF THE FOREGOING, THE PROVISIONS OF SECTION 2.2.
LOJACK EARLY WARNING USER AGREEMENT
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6.3 In no event shall LoJack or its dealers or service providers be liable
to Purchaser, Purchaser’s employees or family members,or Purchaser’s
purchasers or guests or to any third party for any cost, delay or
incidental, general or consequential damages arising from (i) the
provision or failure to provide the services contemplated by this
Agreement, (ii) Purchaser’s use of the LoJack hardware or the service,
or (iii) the installation, repair or maintenance of LoJack products or
systems by other than a certified LoJack dealer or installer.
7. Vehicle Tracking and Privacy on Your LoJack With Early Warning Feature.
The Purchaser understands and agrees that in conjunction with employee
training, quality control and the provision of service LoJack may monitor
and/or electronically record conversations.The nature of the Early Warning
feature requires LoJack to retain contact information relating to the
Purchaser. The Purchaser consents to LoJack using Purchaser information
to administer the system and provide services, to offer new products or
services and to respond to regulatory and legal requirements including
credit reporting and fraud prevention. Purchaser consents to LoJack
providing Purchaser information and location to law enforcement and
emergency services personnel or in response to a subpoena or other such
legal process. Purchaser accepts and agrees to LoJack’s Privacy Policy as
from time to time set forth on its website (www.lojack.com).LoJack will use
reasonable efforts to assure that Purchaser information is used or
disclosed only in accordance with its Privacy Policy, however under no
circumstances shall LoJack have any liability to Purchaser for any claims,
loss, damages or costs which may result from a lack of privacy arising out
of LoJack products or services.
8. Assignment.
LoJack may assign in whole or in part, its right or duties under this
Agreement, without notice to Purchaser, and upon such assignment
LoJack shall be released from all liability hereunder. Purchaser may assign
this Agreement only upon the prior written consent of LoJack. Subject to
this restriction, this Agreement shall apply to,inure to the benefit of,and be
binding upon the heirs, successors, subcontractors, and assignees of the
respective parties.
9. Notices.
Notices to Purchaser shall be deemed given if deposited in the U.S. Mail
addressed to the Purchaser’s last known address, or to sent to Purchaser’s
last known email address. Notice to LoJack shall be deemed given when
received by LoJack at the address shown in your LoJack Early Warning
Owner’s Manual.
LOJACK EARLY WARNING USER AGREEMENT
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10. Separability.
Should any part or portion of this Agreement be found invalid, the balance
of the provisions shall remain unaffected and shall be enforceable.
11. Governing Law.
The validity, interpretation, construction and performance of this
Agreement shall be governed by, and construed in accordance with, the
laws of the Commonwealth of Massachusetts applicable to contracts
made and performed in such jurisdiction and, in any event, without giving
effect to any choice or conflict of laws provision or rule that would cause
the application of domestic substantive laws of any other jurisdiction, and
by applicable federal law.
12. Integration.
This Agreement represents the final and entire Agreement of LoJack Early
Warning and the Purchaser, and supersedes all prior or contemporaneous
agreements, representations or contracts, verbal or written, between the
parties hereto, and may be amended only by an agreement in writing
signed by both parties, or as otherwise provided herein.
LOJACK EARLY WARNING USER AGREEMENT
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ADDITIONAL LOJACK EARLY WARNING KEY PASSES AVAILABLE FOR ONLY $59.95*PLUS TAX,
AND $5.00 SHIPPING AND HANDLING FOR EACH KEY PASS ORDERED.
Your LoJack Early Warning Key Pass will be mailed to your attention at the address provided on this form.
*Prices subject to change without notice.
TO ORDER AN
ADDITIONAL KEY PASS:
1. Complete the form to
the right.
2. Include credit card
information, expiration
date and your signature.
3. Mail this form to:
LoJack Corporation
Customer Service Center
90 Glacier Drive
Westwood, MA 02090
4. Please allow 3-4 weeks
for processing.
For Customer Service,
call us toll-free at
1-800-4-LOJACK
(1-800-456-5225).
ADDITIONAL KEY PASS ORDER FORM
Yes! Send me additional LoJack Early Warning Key Pass(es) at a cost of $59.95* each, plus appropriate local tax,
and $5.00 Shipping and Handling for each Key Pass ordered.
Method of Payment: Mastercard Visa American Express Discover
Account Number
Expiration Date Signature ___________________________________________________
Vehicle Make
Vehicle Model
VIN (Vehicle Identification Number)
(VIN required – found on LoJack ID card, auto insurance policy,and vehicle dashboard)
Name
Address
City State
Zip Code Country
Day Phone
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