CalAmp Wireless Networks ME501 Tracking Unit User Manual Userguide ME501 X LoJack v3a final

LoJack Corporation Tracking Unit Userguide ME501 X LoJack v3a final

UserGuide

ME501-X  LoJack Track unit v3a, October 2014    Page 1        ME501-X   Technical Manual  Version 3a, October 2014
ME501-X  LoJack Track unit v3a, October 2014    Page 2 Content   Content .......................................................................................................... 2 Related Information .......................................................................................................... 4 Safety first...................................................................................................... 4 Simple Guidelines ............................................................................................................ 4 Detailed Safety Information ............................................................................ 5 Exposure to Radio Frequency Signals ............................................................................. 5 Delivered standard content ............................................................................ 8 Installing the unit ............................................................................................ 9 Practical installation advice .............................................................................................. 9 Connections ..................................................................................................................... 9 Power supply .............................................................................................................. 10 Digital inputs ............................................................................................................... 10 Digital output ............................................................................................................... 10 Motion/acceleration sensor ......................................................................................... 10 1-Wire input ................................................................................................................ 10 Functionality check ...................................................................................... 11 LED ................................................................................................................................ 11 Status SMS Commands ................................................................................................. 12 Installation of the digital output .................................................................... 14 SMS commands for output control ................................................................................. 15 Safety precautions.......................................................................................................... 15 Warranty ...................................................................................................... 16 Technical Assistance ................................................................................... 16 Minimum Information Required for Technical Assistance ............................................... 16 Return Merchandise Authorization - RMA ...................................................................... 17 Specifications .............................................................................................. 18 Product specifications .................................................................................................... 18 Connections: ............................................................................................................... 18 Temperature range: .................................................................................................... 18 GSM/GPRS-specifications: ......................................................................................... 18 UMTS/WCDMA-specifications: ................................................................................... 18 Mechanical specifications ........................................................................................... 20 Approvals and certificates ............................................................................ 20
ME501-X  LoJack Track unit v3a, October 2014    Page 3  Corporate Office  LoJack Corporation 40 Pequot Way Canton, MA 02021  www.lojack.com  Copyright and Trademarks © 2014, LoJack Corporation. All rights reserved.  , registered in the United States and in other countries. All other trademarks are the property of their respective owners.   Embedded Software/Firmware The Product and associated tools, if any, may contain embedded software/firmware, which is licensed, not sold, and is only for use within the Product as an integral part thereof. Such embedded software/firmware (which includes all updates thereto) contains valuable trade secrets and is proprietary to LoJack and its suppliers. To the greatest extent permitted by law, such embedded software/firmware may not be modified, copied, disassembled, decompiled or reverse engineered. LoJack reserves all other rights.  Notices Class B Statement – Notice to Users. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: – Reorient or relocate the receiving antenna. – Increase the separation between the equipment and the receiver. – Consult the dealer or an experienced radio/TV technician for help. Changes and modifications not expressly approved by the manufacturer or registrant of this equipment can void your authority to operate this equipment under Federal Communications Commission rules.  Regulatory Approvals  CE The ME501-X product comply with the essential requirements of the R&TTE Directive 1999/5/EC as stated by the EC Declaration of Conformity (CE 0682). The ME501-X product comply with the European Telecommunications Standards Institute Specifications EN 301 489-1, EN 301 489-7 and EN 301 489-24 (EMC for GSM/WCDMA 900MHz, DCS 1800MHz and WCDMA 2100MHz Radio Equipment and Systems).  EC/ International The ME501-X product comply with the essential requirements of the Automotive directive 2004/104/EC clause 6.5, 6.6, 6.8 and 6.9, UN regulative ECE R10 EMC rev4. The ME501-X product comply with the essential requirements of the Directive 2003/37/EEC and Directive 2006/42/EEC. The ME501-X product comply with the international standards ISO-13309, ISO-13766 and EN ISO-14982, for tractors, forest and agricultural machinery, moving machinery and construction machinery. The ME501-X product complies with the essential and environmental requirements of the Interoperability of trans-European conventional rail system 2001/16/EC and 2004/50/EC directives according to ISO 50121-3-2 and DIN EN 50125-1, when used as intended on rolling stock. The ME501-X complies with the essential requirements of the 2011/65/EC directive on the restriction of the use of certain hazardous substances in electrical and electronic equipment.   FCC  The ME501-X product comply with the FCC Part 15, Part 22, Part 24, and the Industry Canada requirements RSS-GEN, RSS-102, RSS-132, RSS-133.  The ME501-X product comply with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. For fixed mounted operations the ME501-X must be installed to provide a separation distance of at least 5 cm from all persons.  MIC (Japan) The ME501-X product complies with the Japanese Telecommunication Business Act for radio terminal equipment supporting WCDMA 800 MHz.  ME501-X: FCC ID: IDI-ME501 IC-ID: 9408A-ME501
ME501-X   LoJack Track unit v3a, October 2014    Page 4  Introduction  This document contains the installation guide for the (GSM/UMTS/GNSS) product type series ME501-X units. This manual is intended for use by system integrators, service providers and application developers (collectively, “Resellers”). It is not intended for end-users of the ME501-X. Any end-user documentation is to be prepared and furnished by the Resellers.  This manual covers the ME501-X with 60.0 and later firmware operating on 2.5G bands 850 MHz, 900 MHz, 1800 MHz and 1900 MHz Global System for Mobile communication (GSM) and 3G bands 800 MHz, 850 MHz, 900 MHz, 1900 MHz, 2100 MHz Universal Mobile Telecommunication System (UMTS) networks.  Data and Event Reporting support is by Short Message Service (SMS), General Packet Radio Service (GPRS), or both.  This manual describes how to set up, configure, install, operate, and troubleshoot the product. Even if you have used other GSM, UMTS or Global Positioning System (GPS) products before, LoJack recommends that you spend some time reading this manual to learn about the special features of this product.   LoJack assumes that you are familiar with Microsoft Windows.   Related Information The LoJack web site is found at www.LoJack.com. This site links to the fleet management system from LoJack Corporation called LoJack Manager. ME501-X devices are integrated to LoJack but can also be used together with third part system providers.   Safety first Simple Guidelines Please follow these guidelines when configuring, using or recycling the ME501-X. Violating these guidelines may be dangerous, illegal or otherwise detrimental. Further detailed information is provided in this manual.  Do Not Operate Where Prohibited Do not allow the ME501-X unit to operate wherever wireless phone use is prohibited or when doing so may cause interference or danger. The ME501-X cannot be turned off after installation, so any vehicle, moving machinery, construction machinery using ME501-X etc. must not enter areas where it is prohibited to operate wireless phones as the device periodically turns on the transmitter in a short period of time to perform tracking reporting.  Examples include but are not limited to operation in hospitals, aircrafts, near blasting sites or wherever operation can cause interference.
ME501-X   LoJack Track unit v3a, October 2014    Page 5 Interference Like all wireless devices, the ME501-X may encounter electrical interference that may affect its performance.  Avoid Body Contact with Device during Operation Do not operate the ME501-X in direct contact with your body. Maintain at least 2 inches (5 cm) separation between the device and any parts of your body.  Qualified Service Except for batteries and Subscriber Identification Module (SIM) card, the ME501-X contains no user serviceable or replaceable parts. Non-functioning units must be returned to an authorized service center for repair or replacement.  Accessories and Batteries Use only approved accessories or batteries. Do not connect incompatible products. There is risk of explosion or fire if an incorrect type replacement battery contacts are shorted. Do not exceed the temperature ranges or other environmental conditions specified by the battery manufacturer. Dispose of used batteries according to the instructions provided with the batteries.  Water-Resistance The ME501-X series is water-resistant according to the IP-67 standard. It is however recommended that it is be used where it is relatively dry and not subjected to either water streams or submersion.    Detailed Safety Information Exposure to Radio Frequency Signals The ME501-X unit is a low power radio transmitter and receiver. Periodically the ME501-X wakes up either due to activity or by a timer. When it is ON, it receives and also sends out radio frequency (RF) signals for a short period of time.       The ME501-X unit cannot be turned off after installation; however the unit is mostly asleep waiting for either the wake-up timer or activity on the acceleration sensor.  The unit operation can continue for approximately 3 to 4 days depending on the charging state of the backup battery.
ME501-X   LoJack Track unit v3a, October 2014    Page 6 The ME501-X unit is not designed to be worn on a person’s body.   Electronic Devices Most modern electronic equipment is shielded from RF signals. However, certain electronic equipment may not be shielded against the RF signals generated by the ME501-X unit.   Pacemakers The Health Industry Manufacturers Association recommends that a minimum separation of six (6”) inches be maintained between a handheld wireless phone and a pacemaker to avoid potential interference with the pacemaker. The following precautions apply:  •  The ME501-X unit is not intended for handheld use or to be worn on the body.  •  It is recommended that a minimum separation of ten (8”) inches (20 cm) is to be maintained between the ME501-X unit and any persons’ body at all times. The device is SAR tested and approved for a separation distance of only (2") inches (5 cm) between the ME501-X and any person’s body. •  Do not carry the ME501-X on your person.  Other Medical Devices If any other personal medical devices are used in the vicinity of a ME501-X unit, consult the manufacturers of the medical devices to determine if they are adequately shielded from external RF energy. Physicians may be able to assist in obtaining this information.  The ME501-X unit cannot be turned off after installation, so any vehicle, moving machinery, construction machinery installed with the ME501-X etc. must not operate near health care facilities when any regulations posted in these areas prohibit the use of wireless phones or two-way radios. Hospitals and health care facilities may be using equipment that could be sensitive to external RF energy.  Vehicles RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding the vehicle. Also consult the manufacturer of any equipment that has been added to the vehicle.  Posted Facilities The ME501-X unit cannot be turned off after installation, so any vehicle, moving machinery, construction machinery installed with the ME501-X etc. must not enter any facility where posted notices prohibit the use of wireless phones or two-way radios.  Aircrafts FCC and FAA regulations prohibit using wireless phones while in the air. Do not carry the ME501-X unit aboard an aircraft as it cannot be turned off.  The ME501-X unit cannot be turned off after installation, so any vehicle, moving machinery, construction machinery installed with the ME501-X etc. must not enter a “blasting area” or in areas posted “turn off two way radio” to avoid interfering with blasting operations. Obey all signs and instructions.
ME501-X   LoJack Track unit v3a, October 2014    Page 7 Potentially Explosive Atmospheres The ME501-X unit cannot be turned off after installation, so any vehicle, moving machinery, construction machinery installed with ME501-X etc. must not enter any area with a potentially explosive atmosphere and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.  Areas with a potentially explosive atmosphere are often, but not always marked clearly. Potential areas may include: fueling areas (such as gasoline stations); below deck on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum gas (such as propane or butane); areas where the air contains chemicals or particles (such as grain, dust, or metal powders); and any other area where it would normally be advisable to turn off motor vehicle engines it is not allowed to enter with a vehicle, moving machinery, construction machinery installed with the ME501-X.  For Vehicles Equipped with an Airbag An airbag inflates with great force. DO NOT place objects, including the ME501-X unit, in the area over the airbag or in the airbag deployment area. If in vehicle wireless equipment is improperly installed and the air bag inflates, serious injury could result.  Specific Human Absorption Rates (SAR) THE ME501-X UNIT IS NOT DESIGNED TO BE WORN ON A PERSON’S BODY.  AS SUCH, BODY WORN TEST POSITIONS FOR THE ME501-X UNIT  ARE NOT REQUIRED BY EITHER THE IEC 62311 FOR GSM 900/1800, UMTS 800/900/2100 BANDS OR FCC/IEEE/ICNIRP REQUIREMENTS FOR GSM/UMTS 850/1900 BANDS.  The ME501-X unit is not intended for handheld use or to be worn on the body. A minimum separation of ten (2”) inches (5 cm) is to be maintained between the ME501-X and any persons’ body. Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications & Internet Association (CTIA) Web site at www.ctia.org.  Battery Safety Information Adhere to the following guidelines to avoid the risk of fire or explosion:  1.  Dispose of the used battery according to the instructions provided with the battery. 2.  Do not drop, puncture, disassemble, mutilate, or incinerate the battery. 3.  Touching both terminals of a battery with a metal object will short circuit the battery. Do not carry batteries loosely if the contacts may touch coins, keys, and other metal objects (such as in pockets or bags). 4.  Do not stack batteries taken out of the carry case. 5.  Do not heat the batteries to try to rejuvenate their charge. 6.  Do not exceed the temperature ranges or other environmental conditions specified by the battery manufacturer. 7.  Never use the ME501-X without the battery cover installed.
ME501-X   LoJack Track unit v3a, October 2014    Page 8 Delivered standard content  The delivered standard package content includes the following items:  1 x (GSM/UMTS)/GPS-unit of the model type ME501-X  1 x mounting cradle  1 x Li-ion Battery (May already be mounted inside the ME501-X unit)  1 x Fuse with fuse holder  In case the unit is delivered with SIM card from the factory (Either US or EU SIM card as indicated on the product label), then the GSM/UMTS number will be indicated on the delivery note as well as on the package itself.  NOTE:  In case the SIM card is delivered from factory it is mounted inside the ME501-X unit.   Ready-to-Use, No Custom Programming Required Simply connect the unit to supply voltage (12V/24V/48V DC). In its default configuration, reports are sent nominally at 15-minute intervals or faster whenever there is motion.   Upon powering up, the device will self-initialize anywhere in the world and start transmitting if an authorized GSM network is available. While a basic understanding of the different ME501-X operational states is helpful, configuring the ME501-X unit does not require a highly skilled software programmer or technician.   Cost-effective, Universally Available Communications The ME501-X unit takes advantage of the near universal availability of GSM/UMTS SMS text messaging while also leveraging cost-effective GPRS data rate plans. Typical SMS plans offer very extensive inter-network roaming capabilities, both within a host country and internationally.  SMS plans also tend to be too pricey for applications requiring more than a few reports per day. GPRS data plans, on the other hand, typically allow for lower recurring communication costs although GPRS coverage and roaming can be restricted in some areas.  The ME501-X unit takes advantage of both technologies by automatically selecting GPRS wherever such service is available, while relying upon SMS text messages for configuration purpose only. This helps minimize recurring communication costs while allowing the greatest coverage possible.
ME501-X   LoJack Track unit v3a, October 2014    Page 9 Installing the unit Practical installation advice  • It is very important to be careful when installing the unit, as incorrect installation will reduce the quality of the GPS position reports (Ex. could be a jump in position or showing speed while parking) or in the worst case scenario will prevent the unit performing any position reporting at all.    • The unit must be mounted either horizontally or vertically (sideways) using either screws or strips. The unit must not be installed with the interface/supply cable hanging down, as this definitely will reduce the GPS sensitivity.  Optimize the placement of the unit to increase the aerial view (through windows etc.) as much as possible. For hiding the unit, make sure it is only mounted beneath plastic parts or similar parts (wood), but not beneath metal parts.   • To reduce hum and noise in the FM radio it is recommended to place the unit at a minimum distance of 20 inches (50 cm) from the radio or the loudspeakers.   Connections The connections depend on the type of vehicles / machines etc. in which the (GSM/UMTS)/GPS unit is to be installed.  Different variants of the ME501-X device will have only a subset of the connections shown in the table below. Please contact your nearest sales office, distributor or “Reseller” for further information about the availability of other variants in your area.  Wire (color code) ME501-X function Red  Supply voltage +12V / +24V White  Digital input 1 Brown  Digital input 2 (Ignition) Grey  Digital input 3 Yellow  Digital output 1 Green  1-Wire input Pink  Digital input 4 Black  RS232 RX (Optional) Violet  RS232 TX (Optional) Grey/Pink  CAN HI (Optional) Red/Blue  CAN LO (Optional) Blue  Common ground The unit must NOT be installed beneath metal plates or inside closed metal compartments. Incorrect installation will also reduce the standby time of the battery inside the unit
ME501-X   LoJack Track unit v3a, October 2014    Page 10 Power supply  The unit must be connected to either +12V, +24V, +36V or +48V battery voltage through a 1 amp. fuse. The use of a fused supply wire is important for not damaging the wires related to the unit in case of a short circuit etc. Digital inputs  The activation of a digital input requires a minimum high level voltage of 8V.  Digital output The digital output has the type indication ”LO-side switch”, that connects the output to 0V “ground”, when the output is active. This output can be used to control a relay powered from an external DC supply voltage. The maximum current drawn from the output is 200mA and the voltage from the external supply voltage must not exceed 52V DC.  The output is protected against short circuits, overload and is also protected against over voltage. For further information about connection possibilities of the digital output, see chapters about installation later in this manual.  Motion/acceleration sensor The unit has a built-in 3 axis acceleration sensor that is able to activate the unit if it, as a consequence of disconnected supply voltage, is in stand-by mode.  1-Wire input The 1-wire (Green wire) is designed to communicate with Dallas iButton Key or LoJack RFID/PIN reader for access control.  The 1-wire input is only operational when supply voltage (12V / 24V / 48V) is present. It cannot operate on internal battery alone.  Installing the ME501-X as to surpass the main switch on the machine:  In case the main switch on the machine will break the negative wire (Ground wire), the inputs may register a voltage level and start counting operating hours. To avoid this situation the digital input 4 (Pink wire) should be connected to the chassis/ground on the machine. Then send the following SMS to the unit (phone number) to activate the filtering:   Function Send SMS Return-SMS from the unit Activate filter function on inputs.  MT INFILT ON MTC ACK (SERIAL No.) INFILT ON  NOTE:  Enabling the filtering function will disable the use of the digital input 4 as a normal input.  NOTE:  It is recommended always to connect digital input 2 to the ignition signal of the vehicle or machine.  NOTE:  For the “Send SMS” it is of no importance if small or capital letters are used in the command string, or a mixture hereof.
ME501-X   LoJack Track unit v3a, October 2014    Page 11  Functionality check LED The ME501-X is fitted with an LED that has the following status indications:  Status LED mode  LED color  Status indication   Red flashing light and constant green light in LED  GSM network is OK and GPS has valid satellite position !  No light in LED   No power supply ! Constant red light and  no green light in LED   Power supply is OK but NO GSM network GPS has NO satellite position ! Red flashing light and no green light in LED   GSM network is OK   GPS has NO satellite position  ! Constant red and green light in LED   Power supply is OK but NO GSM network GPS has valid satellite position     LED
ME501-X   LoJack Track unit v3a, October 2014    Page 12 Status SMS Commands  In order to control if the installation of the ME501-X unit has been done correctly, it is possible to send one or more check SMS messages to the GSM/UMTS phone number allocated to the unit.  Please wait 1 minute after applying the power to the unit before attempting to send any SMS messages to the unit.   An overview of the SMS message commands for functionality check is given below:   Check Send SMS Return SMS from unit  •  Is the unit powered up? •  Does the GPS receiver have sufficient reception conditions? •  Is the GSM signal coverage sufficient?  NOTE: It is best to perform this check under outdoor conditions as any buildings/garage would reduce signal quality.    MT SIGNAL  MTC ACK (SERIAL No.) SIGNAL: GSM=22, SAT=8, SN=44  ”GSM” is a measure for the quality of the GSM coverage. The value should be at least 10. Maximum value for GSM and UMTS coverage is 31.  ”SAT” is a measure for the number of GPS satellites visible to the GPS receiver. Operational minimum is 3 and the best operation is obtained from 6 and up.  ”SN” is a measure for the GPS-signal strength. Should be larger than 35.  •  Are the digital inputs mounted correctly  NOTE: This command can be send to the unit under various operational conditions like: Machine running, ignition only or off.   MT STAT  MTC ACK (SERIAL No.) INPUT STATUS: INPUT1 LOW, INPUT2 LOW, INPUT4 LOW, CHARGE VOLTAGE ON  NOTE: An input is HIGH if there is more than 8V on the input – otherwise it would be LOW  NOTE:  For the “Send SMS” it is of no importance if small or capital letters are used in the command string, or a mixture hereof.
ME501-X   LoJack Track unit v3a, October 2014    Page 13 Troubleshooting  Various error situations are listed below along with some possible solutions.  Error code Error description Possible solutions  F1  The unit does not answer the SMS command send to it. ♦  Verify if the SMS messages are send to the correct GSM/UMTS phone number. ♦  Check LED status; See the “Functionality check” chapter in this manual. ♦  If the ME501-X unit has been delivered with the SIM card mounted. Contact LoJack support. o  Or contact the mobile operator to verify if there is any problem with the SIM card. ♦  Verify if the SIM card is correctly mounted in the unit.  F2  The LED in the unit is off, thus no power on the unit.  ♦  Check if the installation is performed correctly according to the guidelines of this manual. F3  The LED is constant red, thus the unit is not attached to the GSM network ♦  If the ME501-X unit has been delivered with the SIM card mounted. Contact LoJack support. o  Or contact the mobile operator to verify if there is any problem with the SIM card.  ♦  Verify if the SIM card is correctly mounted in the unit. ♦  Verify if the PIN code has been disabled from the SIM card before it was inserted in the unit F4  The unit send reply messages but there is no GPS signal   ♦  Verify if the unit is mounted according to the instructions laid out in this manual with respect to the aerial view; see “Installing the unit” chapter. ♦  If the machine/vehicles are located inside a building, please move the machine/vehicle outside a try again.
ME501-X   LoJack Track unit v3a, October 2014    Page 14 Installation of the digital output  According to the E1 certificate of the ME501-X unit, it is prohibited under any circumstances to use this output to control any equipment that may influence the safety of the construction machinery and earth moving machines/vehicle operation and driving. The output must only be used to control comfort equipment.  The example below shows a 12V relay function with a 12V DC supply voltage. It is also possible to use a 24V relay with a 24V DC supply voltage etc. The current consumption of the relay must not exceed 200 mA (DC current) and the relay contacts must be specified to withstand the load that needs to be controlled.  NOTE:  The output can only handle DC and not AC voltage. It is necessary to only use a DC power supply for the relay.    Important!   The power supply connected to the ME501-X (GSM/UMTS)/GPS unit and the supply voltage for the relay mounted on the digital output must have a common ground connection.   One application example for the “Usable contact function controlled by the ME501-X” signals shown in the figure above could be a “Start Relay”, blocking function, for preventing unauthorized use of the moving machinery and construction machine or vehicle outside normal working hours etc.
ME501-X   LoJack Track unit v3a, October 2014    Page 15 SMS commands for output control  Function Send SMS Return SMS Description  Activation of the output  MT OUT1=ON  MTC ACK (SERIAL No.) OUT1 ON  With this command the output is activated permanently. The output can be de-activated again using the “OFF” command.  Deactivation of the output   MT OUT1=OFF  MTC ACK (SERIAL No.) OUT1 OFF  With this command the output is deactivated.   NOTE:  For the “Send SMS” it is of no importance if small or capital letters are used in the command string, or a mixture hereof.   Safety precautions   The use of the digital output is restricted to signals/systems/components related to comfort applications in the vehicles.  Under no circumstances must it be used for purposes, which can influence the safety of the vehicle when driving.
ME501-X   LoJack Track unit v3a, October 2014    Page 16 Warranty  TBD   Technical Assistance  If you have a problem and cannot find the information you need in the product documentation, please contact LoJack   LoJack Corporation 40 Pequot Way Canton, MA 02021  www.lojack.com  Tel:  +1 781 302 4200 E-mail: support@LoJack.com Fax:  +1 781 302 2801  Web: www.LoJack.com     When contacting technical support, please be prepared to provide the information listed below:  Minimum Information Required for Technical Assistance  If you or a user reports difficulty with a ME501-X unit (i.e. no GPS fixes, not communicating, LED not working, etc.), it is helpful to retrieve directly from the unit all current configuration settings and the message log data etc., that is accessible by the technical support when they receive the following information about the unit.  1. Unit Serial number
ME501-X  LoJack Track unit v3a, October 2014    Page 17 Return Merchandise Authorization - RMA  1.  If you experience defects in your product please contact our customer support at: support@LoJack.com or phone TBD  Your inquiry will be processed by our support team and a support ticket number will be created in our system. You will receive your ticket number by email.  2.  In case your hardware needs to be sent to us you will receive a RMA form by email from our support team that you must fill out.  Print out the RMA and pack it together with the faulty product and send both to the following address:  LoJack Corporation 40 Pequot Way Canton, MA 02021 Attention: Service
ME501-X  LoJack Track unit v3a, October 2014    Page 18  Specifications  Product specifications  The ME501-X unit is a (GSM/GPRS quad-band-unit and a UMTS five-band-unit) with GPS, integrated antennas, acceleration sensor and a backup battery  Connections: Operational voltage (supply voltage):  12 - 48 V DC Absolute maximum voltage range:  8 - 65 V DC continuous / 150 V DC Peak Standby consumption (GSM-receiver active)  20 mA / 10 mA (average, at 12V / 24V) Consumption during charging on an empty battery 225 mA / 115 mA (max, at 12V / 24V) Standby time on the backup-battery  TBD Charging time for an empty backup-battery  3 hours at 25 ºC Expected lifetime of the backup-battery  3 years Digital inputs  Up to 6 Digital outputs  Up to 2 Temperature range: In active running mode  -30ºC to +60ºC Storage  -40ºC to +70ºC GSM/GPRS-specifications:  EGSM/GPRS/EGPRS 900/1800/850/1900  Maximum output power  at EGSM-GPRS/EGPRS 900 MHz:    2.0W  at GSM-GPRS/EGPRS 850 MHz:    1.9W  at GSM-GPRS/EGPRS 1800/1900 MHz:   1.0W   Supports GPRS/EGPRS - Multislot class 12  UMTS/WCDMA-specifications:  UMTS/WCDMA 800/900/2100/850/1900  Maximum output power  at UMTS/WCDMA 2100 MHz (FDD I):   0.5W  at UMTS/WCDMA 1900 MHz (FDD II):  0.5W  at UMTS/WCDMA 850 MHz (FDD IV):  0.5W  at UMTS/WCDMA 900 MHz (FDD VIII):  0.5W  at UMTS/WCDMA 800 MHz (FDD XIX):  0.5W
ME501-X  LoJack Track unit v3a, October 2014    Page 19  Supports HSPA  UMTS/WCDMA worldwide coverage with ME501-X:
ME501-X  LoJack Track unit v3a, October 2014    Page 20 Mechanical specifications  Dimensions:  Length:     106 mm Width:     45 mm (49 mm incl. mounting cradle)  Height:    18 mm (23 mm incl. mounting cradle) Cable length:    170 cm  Environmental class:  IP67 Enclosure material:  Non-flammable PP  Weight:    65 g (excluding the cable)    Approvals and certificates  The ME501-X product is certified according to the following recommendations:             FCC and IC Statements The ME501-X product contains radio transmitters that comply with CFR 47 Part 15, Part 22 and Part 24 of the FCC rules and with RSS-GEN, RSS-102, RSS-132, RSS-133 and RSS-210 of Industry Canada requirements.   Notice statements according to CFR 47 Part 15.19 / RSS-GEN: The ME501-X product complies with Part 15 of the FCC rules and with Industry Canada license exempt standard(s). Operation is subject to the following two conditions:  (1) This device may not cause harmful interference, and  (2) This device must accept any interference received, including interference that may cause undesired operation.  Déclarations selon le CFR 47 section 15.19 / RSS-GEN:  Le présent ME501-X appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:  (1) l'appareil ne doit pas produire de brouillage, et   (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.   FCC-ID:   IDI-ME501 IC-ID:     9408A-ME501 10 R – 04 7440
ME501-X  LoJack Track unit v3a, October 2014    Page 21  NOTICE statements according to CFR 47 Part 15.21: Changes or modifications made to this equipment not expressly approved by LoJack may void the FCC authorization to operate this equipment.   Statements according to CFR 47 Part 2.1091 / 2.1093 and OET bulletin 65 / RSS-102: With respect to radiofrequency radiation exposure Information it is declared that this equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.  This equipment should be installed and operated with minimum distance of [5] cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.  Déclarations selon le CFR 47 Sections 2.1091 / 2.1093 et bulletin OET 65 / RSS-102 : Respectant les informations relatives à l'exposition aux radiations de fréquences radio, on déclare que cet équipement respecte les limites d'exposition aux radiations de la FCC aux conditions prévues pour un environnement non contrôlé.  Cet équipement doit être installé et fonctionner à une distance minimale de 5 cm entre l'appareil irradiant et votre corps. Cet émetteur ne doit pas être installé ou utilisé en conjonction avec d'autres antennes ou d'autres émetteurs.    EEC/ International •  The ME501-X product complies with the essential requirements of the Automotive Directive 2004/104/EEC - UN regulative ECE R10 EMC rev. 4 •  The ME501-X product complies with the essential requirements of the Directive 2003/37/EEC and Directive 2006/42/EEC •  The ME501-X product complies with the essential requirements of the R&TTE directive 1999/05/EEC directive with respect to the EMC requirements, safety and radio spectrum matters. •  The ME501-X product complies with the essential and environmental requirements of the Interoperability of trans-European conventional rail system 2001/16/EC and 2004/50/EC directives, when used as intended on rolling stock. •  The ME501-X complies with the essential requirements of the 2011/65/EC directive on the restriction of the use of certain hazardous substances in electrical and electronic equipment.  Including: ISO 13309:2010  Construction machinery ISO 13766:2006   Earth-moving machinery EN/ISO 14982:2010  Agricultural and forestry machines EN/IEC 60950-1:2009 +  A11, A1 and A12  ITE Safety
ME501-X  LoJack Track unit v3a, October 2014    Page 22 EN/ISO 50121-3-2:2006  EMC for apparatus on rolling stock  And environmental: EN/IEC 60068-2-1:2007   Cold EN/IEC 60068-2-2:2007   Dry Heat EN/IEC 60068-2-27   Shock EN/IEC 60068-2-64   Random vibration EN/IEC 60068-2-78:2001  Damp heat steady state  DIN EN 50125-1:2000  Railway – Environmental conditions for equipment on rolling stock  CE The ME501-X product complies with the essential requirements of the R&TTE Directive 1999/5/EC as stated by the EC Declaration of Conformity.

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