CalAmp Wireless Networks ME501 Tracking Unit User Manual Userguide ME501 X LoJack v3a final
LoJack Corporation Tracking Unit Userguide ME501 X LoJack v3a final
UserGuide
ME501-X
LoJack Track unit v3a, October 2014 Page 1
ME501-X
Technical Manual
Version 3a, October 2014
ME501-X
LoJack Track unit v3a, October 2014 Page 2
Content
Content .......................................................................................................... 2
Related Information .......................................................................................................... 4
Safety first...................................................................................................... 4
Simple Guidelines ............................................................................................................ 4
Detailed Safety Information ............................................................................ 5
Exposure to Radio Frequency Signals ............................................................................. 5
Delivered standard content ............................................................................ 8
Installing the unit ............................................................................................ 9
Practical installation advice .............................................................................................. 9
Connections ..................................................................................................................... 9
Power supply .............................................................................................................. 10
Digital inputs ............................................................................................................... 10
Digital output ............................................................................................................... 10
Motion/acceleration sensor ......................................................................................... 10
1-Wire input ................................................................................................................ 10
Functionality check ...................................................................................... 11
LED ................................................................................................................................ 11
Status SMS Commands ................................................................................................. 12
Installation of the digital output .................................................................... 14
SMS commands for output control ................................................................................. 15
Safety precautions.......................................................................................................... 15
Warranty ...................................................................................................... 16
Technical Assistance ................................................................................... 16
Minimum Information Required for Technical Assistance ............................................... 16
Return Merchandise Authorization - RMA ...................................................................... 17
Specifications .............................................................................................. 18
Product specifications .................................................................................................... 18
Connections: ............................................................................................................... 18
Temperature range: .................................................................................................... 18
GSM/GPRS-specifications: ......................................................................................... 18
UMTS/WCDMA-specifications: ................................................................................... 18
Mechanical specifications ........................................................................................... 20
Approvals and certificates ............................................................................ 20
ME501-X
LoJack Track unit v3a, October 2014 Page 3
Corporate Office
LoJack Corporation
40 Pequot Way
Canton, MA 02021
www.lojack.com
Copyright and Trademarks
© 2014, LoJack Corporation. All rights reserved.
, registered in the United States and in other countries. All other
trademarks are the property of their respective owners.
Embedded Software/Firmware
The Product and associated tools, if any, may contain embedded
software/firmware, which is licensed, not sold, and is only for
use within the Product as an integral part thereof. Such
embedded software/firmware (which includes all updates
thereto) contains valuable trade secrets and is proprietary to
LoJack and its suppliers. To the greatest extent permitted by
law, such embedded software/firmware may not be modified,
copied, disassembled, decompiled or reverse engineered. LoJack
reserves all other rights.
Notices
Class B Statement – Notice to Users. This equipment has been
tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful
interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may
cause harmful interference to radio communication. However,
there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of
the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and the
receiver.
– Consult the dealer or an experienced radio/TV technician for
help.
Changes and modifications not expressly approved by the
manufacturer or registrant of this equipment can void your
authority to operate this equipment under Federal
Communications Commission rules.
Regulatory Approvals
CE
The ME501-X product comply with the essential requirements
of the R&TTE Directive 1999/5/EC as stated by the EC
Declaration of Conformity (CE 0682). The ME501-X product
comply with the European Telecommunications Standards
Institute Specifications EN 301 489-1, EN 301 489-7 and EN
301 489-24 (EMC for GSM/WCDMA 900MHz, DCS 1800MHz
and WCDMA 2100MHz Radio Equipment and Systems).
EC/ International
The ME501-X product comply with the essential requirements
of the Automotive directive 2004/104/EC clause 6.5, 6.6, 6.8
and 6.9, UN regulative ECE R10 EMC rev4.
The ME501-X product comply with the essential requirements
of the Directive 2003/37/EEC and Directive 2006/42/EEC.
The ME501-X product comply with the international standards
ISO-13309, ISO-13766 and EN ISO-14982, for tractors, forest
and agricultural machinery, moving machinery and construction
machinery.
The ME501-X product complies with the essential and
environmental requirements of the Interoperability of trans-
European conventional rail system 2001/16/EC and 2004/50/EC
directives according to ISO 50121-3-2 and DIN EN 50125-1,
when used as intended on rolling stock.
The ME501-X complies with the essential requirements of the
2011/65/EC directive on the restriction of the use of certain
hazardous substances in electrical and electronic equipment.
FCC
The ME501-X product comply with the FCC Part 15, Part 22,
Part 24, and the Industry Canada requirements RSS-GEN, RSS-
102, RSS-132, RSS-133.
The ME501-X product comply with Part 15 of the FCC rules.
Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) This device
must accept any interference received, including interference
that may cause undesired operation.
For fixed mounted operations the ME501-X must be installed to
provide a separation distance of at least 5 cm from all persons.
MIC (Japan)
The ME501-X product complies with the Japanese
Telecommunication Business Act for radio terminal equipment
supporting WCDMA 800 MHz.
ME501-X:
FCC ID: IDI-ME501
IC-ID: 9408A-ME501
ME501-X
LoJack Track unit v3a, October 2014 Page 4
Introduction
This document contains the installation guide for the (GSM/UMTS/GNSS) product type
series ME501-X units. This manual is intended for use by system integrators, service
providers and application developers (collectively, “Resellers”). It is not intended for end-
users of the ME501-X. Any end-user documentation is to be prepared and furnished by the
Resellers.
This manual covers the ME501-X with 60.0 and later firmware operating on 2.5G bands
850 MHz, 900 MHz, 1800 MHz and 1900 MHz Global System for Mobile communication
(GSM) and 3G bands 800 MHz, 850 MHz, 900 MHz, 1900 MHz, 2100 MHz Universal
Mobile Telecommunication System (UMTS) networks.
Data and Event Reporting support is by Short Message Service (SMS), General Packet
Radio Service (GPRS), or both.
This manual describes how to set up, configure, install, operate, and troubleshoot the
product. Even if you have used other GSM, UMTS or Global Positioning System (GPS)
products before, LoJack recommends that you spend some time reading this manual to
learn about the special features of this product.
LoJack assumes that you are familiar with Microsoft Windows.
Related Information
The LoJack web site is found at www.LoJack.com. This site links to the fleet
management system from LoJack Corporation called LoJack Manager. ME501-X devices
are integrated to LoJack but can also be used together with third part system providers.
Safety first
Simple Guidelines
Please follow these guidelines when configuring, using or recycling the ME501-X. Violating
these guidelines may be dangerous, illegal or otherwise detrimental. Further detailed
information is provided in this manual.
Do Not Operate Where Prohibited
Do not allow the ME501-X unit to operate wherever wireless phone use is prohibited or
when doing so may cause interference or danger. The ME501-X cannot be turned off after
installation, so any vehicle, moving machinery, construction machinery using ME501-X etc.
must not enter areas where it is prohibited to operate wireless phones as the device
periodically turns on the transmitter in a short period of time to perform tracking reporting.
Examples include but are not limited to operation in hospitals, aircrafts, near blasting sites
or wherever operation can cause interference.
ME501-X
LoJack Track unit v3a, October 2014 Page 5
Interference
Like all wireless devices, the ME501-X may encounter electrical interference that may
affect its performance.
Avoid Body Contact with Device during Operation
Do not operate the ME501-X in direct contact with your body. Maintain at least 2 inches (5
cm) separation between the device and any parts of your body.
Qualified Service
Except for batteries and Subscriber Identification Module (SIM) card, the ME501-X
contains no user serviceable or replaceable parts. Non-functioning units must be returned
to an authorized service center for repair or replacement.
Accessories and Batteries
Use only approved accessories or batteries. Do not connect incompatible products.
There is risk of explosion or fire if an incorrect type replacement battery contacts are
shorted. Do not exceed the temperature ranges or other environmental conditions
specified by the battery manufacturer. Dispose of used batteries according to the
instructions provided with the batteries.
Water-Resistance
The ME501-X series is water-resistant according to the IP-67 standard. It is however
recommended that it is be used where it is relatively dry and not subjected to either water
streams or submersion.
Detailed Safety Information
Exposure to Radio Frequency Signals
The ME501-X unit is a low power radio transmitter and receiver. Periodically the ME501-X
wakes up either due to activity or by a timer. When it is ON, it receives and also sends out
radio frequency (RF) signals for a short period of time.
T
he ME501
-
X
unit cannot be turned off after
installation; however the unit is mostly asleep waiting
for either the wake-up timer or activity on the
acceleration sensor.
The unit operation can continue for approximately 3 to
4 days depending on the charging state of the backup
battery.
ME501-X
LoJack Track unit v3a, October 2014 Page 6
The ME501-X unit is not designed to be worn on a person’s body.
Electronic Devices
Most modern electronic equipment is shielded from RF signals. However, certain
electronic equipment may not be shielded against the RF signals generated by the
ME501-X unit.
Pacemakers
The Health Industry Manufacturers Association recommends that a minimum separation of
six (6”) inches be maintained between a handheld wireless phone and a pacemaker to
avoid potential interference with the pacemaker. The following precautions apply:
• The ME501-X unit is not intended for handheld use or to be worn on the body.
• It is recommended that a minimum separation of ten (8”) inches (20 cm) is to be
maintained between the ME501-X unit and any persons’ body at all times. The
device is SAR tested and approved for a separation distance of only (2") inches (5
cm) between the ME501-X and any person’s body.
• Do not carry the ME501-X on your person.
Other Medical Devices
If any other personal medical devices are used in the vicinity of a ME501-X unit, consult
the manufacturers of the medical devices to determine if they are adequately shielded
from external RF energy. Physicians may be able to assist in obtaining this information.
The ME501-X unit cannot be turned off after installation, so any vehicle, moving
machinery, construction machinery installed with the ME501-X etc. must not operate near
health care facilities when any regulations posted in these areas prohibit the use of
wireless phones or two-way radios. Hospitals and health care facilities may be using
equipment that could be sensitive to external RF energy.
Vehicles
RF signals may affect improperly installed or inadequately shielded electronic systems in
motor vehicles. Check with the manufacturer or its representative regarding the vehicle.
Also consult the manufacturer of any equipment that has been added to the vehicle.
Posted Facilities
The ME501-X unit cannot be turned off after installation, so any vehicle, moving
machinery, construction machinery installed with the ME501-X etc. must not enter any
facility where posted notices prohibit the use of wireless phones or two-way radios.
Aircrafts
FCC and FAA regulations prohibit using wireless phones while in the air. Do not carry the
ME501-X unit aboard an aircraft as it cannot be turned off.
The ME501-X unit cannot be turned off after installation, so any vehicle, moving
machinery, construction machinery installed with the ME501-X etc. must not enter a
“blasting area” or in areas posted “turn off two way radio” to avoid interfering with blasting
operations. Obey all signs and instructions.
ME501-X
LoJack Track unit v3a, October 2014 Page 7
Potentially Explosive Atmospheres
The ME501-X unit cannot be turned off after installation, so any vehicle, moving
machinery, construction machinery installed with ME501-X etc. must not enter any area
with a potentially explosive atmosphere and obey all signs and instructions. Sparks in such
areas could cause an explosion or fire resulting in bodily injury or even death.
Areas with a potentially explosive atmosphere are often, but not always marked clearly.
Potential areas may include: fueling areas (such as gasoline stations); below deck on
boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum gas
(such as propane or butane); areas where the air contains chemicals or particles (such as
grain, dust, or metal powders); and any other area where it would normally be advisable to
turn off motor vehicle engines it is not allowed to enter with a vehicle, moving machinery,
construction machinery installed with the ME501-X.
For Vehicles Equipped with an Airbag
An airbag inflates with great force. DO NOT place objects, including the ME501-X unit, in
the area over the airbag or in the airbag deployment area. If in vehicle wireless equipment
is improperly installed and the air bag inflates, serious injury could result.
Specific Human Absorption Rates (SAR)
THE ME501-X UNIT IS NOT DESIGNED TO BE WORN ON A PERSON’S BODY.
AS SUCH, BODY WORN TEST POSITIONS FOR THE ME501-X UNIT
ARE NOT REQUIRED BY EITHER THE IEC 62311 FOR GSM 900/1800, UMTS
800/900/2100 BANDS OR FCC/IEEE/ICNIRP REQUIREMENTS FOR GSM/UMTS
850/1900 BANDS.
The ME501-X unit is not intended for handheld use or to be worn on the body. A minimum
separation of ten (2”) inches (5 cm) is to be maintained between the ME501-X and any
persons’ body. Additional information on Specific Absorption Rates (SAR) can be found on
the Cellular Telecommunications & Internet Association (CTIA) Web site at www.ctia.org.
Battery Safety Information
Adhere to the following guidelines to avoid the risk of fire or explosion:
1. Dispose of the used battery according to the instructions provided with the battery.
2. Do not drop, puncture, disassemble, mutilate, or incinerate the battery.
3. Touching both terminals of a battery with a metal object will short circuit the battery. Do
not carry batteries loosely if the contacts may touch coins, keys, and other metal
objects (such as in pockets or bags).
4. Do not stack batteries taken out of the carry case.
5. Do not heat the batteries to try to rejuvenate their charge.
6. Do not exceed the temperature ranges or other environmental conditions specified by
the battery manufacturer.
7. Never use the ME501-X without the battery cover installed.
ME501-X
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Delivered standard content
The delivered standard package content includes the following items:
1 x (GSM/UMTS)/GPS-unit of the model type ME501-X
1 x mounting cradle
1 x Li-ion Battery (May already be mounted inside the ME501-X unit)
1 x Fuse with fuse holder
In case the unit is delivered with SIM card from the factory (Either US or EU SIM card
as indicated on the product label), then the GSM/UMTS number will be indicated on the
delivery note as well as on the package itself.
NOTE: In case the SIM card is delivered from factory it is mounted inside the ME501-
X unit.
Ready-to-Use, No Custom Programming Required
Simply connect the unit to supply voltage (12V/24V/48V DC). In its default configuration,
reports are sent nominally at 15-minute intervals or faster whenever there is motion.
Upon powering up, the device will self-initialize anywhere in the world and start
transmitting if an authorized GSM network is available. While a basic understanding of the
different ME501-X operational states is helpful, configuring the ME501-X unit does not
require a highly skilled software programmer or technician.
Cost-effective, Universally Available Communications
The ME501-X unit takes advantage of the near universal availability of GSM/UMTS SMS
text messaging while also leveraging cost-effective GPRS data rate plans. Typical SMS
plans offer very extensive inter-network roaming capabilities, both within a host country
and internationally.
SMS plans also tend to be too pricey for applications requiring more than a few reports per
day. GPRS data plans, on the other hand, typically allow for lower recurring
communication costs although GPRS coverage and roaming can be restricted in some
areas.
The ME501-X unit takes advantage of both technologies by automatically selecting GPRS
wherever such service is available, while relying upon SMS text messages for
configuration purpose only. This helps minimize recurring communication costs while
allowing the greatest coverage possible.
ME501-X
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Installing the unit
Practical installation advice
• It is very important to be careful when installing the unit, as incorrect
installation will reduce the quality of the GPS position reports (Ex. could be a
jump in position or showing speed while parking) or in the worst case
scenario will prevent the unit performing any position reporting at all.
•
The unit must be mounted either horizontally or vertically (sideways) using either
screws or strips. The unit must not be installed with the interface/supply cable
hanging down, as this definitely will reduce the GPS sensitivity.
Optimize the placement of the unit to increase the aerial view (through windows
etc.) as much as possible. For hiding the unit, make sure it is only mounted beneath
plastic parts or similar parts (wood), but not beneath metal parts.
•
To reduce hum and noise in the FM radio it is recommended to place the unit at a
minimum distance of 20 inches (50 cm) from the radio or the loudspeakers.
Connections
The connections depend on the type of vehicles / machines etc. in which the
(GSM/UMTS)/GPS unit is to be installed.
Different variants of the ME501-X device will have only a subset of the connections shown
in the table below. Please contact your nearest sales office, distributor or “Reseller” for
further information about the availability of other variants in your area.
Wire
(color code)
ME501
-
X function
Red Supply voltage +12V / +24V
White Digital input 1
Brown Digital input 2 (Ignition)
Grey Digital input 3
Yellow Digital output 1
Green 1-Wire input
Pink Digital input 4
Black RS232 RX (Optional)
Violet RS232 TX (Optional)
Grey/Pink CAN HI (Optional)
Red/Blue CAN LO (Optional)
Blue Common ground
The unit must NOT be installed beneath metal plates or
inside closed metal compartments. Incorrect installation will
also reduce the standby time of the battery inside the unit
ME501-X
LoJack Track unit v3a, October 2014 Page 10
Power supply
The unit must be connected to either +12V, +24V, +36V or +48V battery voltage through a
1 amp. fuse. The use of a fused supply wire is important for not damaging the wires
related to the unit in case of a short circuit etc.
Digital inputs
The activation of a digital input requires a minimum high level voltage of 8V.
Digital output
The digital output has the type indication ”LO-side switch”, that connects the output to 0V
“ground”, when the output is active. This output can be used to control a relay powered
from an external DC supply voltage. The maximum current drawn from the output is
200mA and the voltage from the external supply voltage must not exceed 52V DC.
The output is protected against short circuits, overload and is also protected against over
voltage. For further information about connection possibilities of the digital output, see
chapters about installation later in this manual.
Motion/acceleration sensor
The unit has a built-in 3 axis acceleration sensor that is able to activate the unit if it, as a
consequence of disconnected supply voltage, is in stand-by mode.
1-Wire input
The 1-wire (Green wire) is designed to communicate with Dallas iButton Key or LoJack
RFID/PIN reader for access control.
The 1-wire input is only operational when supply voltage (12V / 24V / 48V) is present.
It cannot operate on internal battery alone.
Installing the ME501-X as to surpass the main switch on the machine:
In case the main switch on the machine will break the negative wire (Ground wire), the
inputs may register a voltage level and start counting operating hours. To avoid this
situation the digital input 4 (Pink wire) should be connected to the chassis/ground on the
machine. Then send the following SMS to the unit (phone number) to activate the filtering:
Function
Send SMS
Return
-
SMS from the unit
Activate filter function on inputs. MT INFILT ON MTC ACK (SERIAL No.) INFILT ON
NOTE: Enabling the filtering function will disable the use of the digital input 4 as a
normal input.
NOTE: It is recommended always to connect digital input 2 to the ignition signal of the
vehicle or machine.
NOTE: For the “Send SMS” it is of no importance if small or capital letters are used in
the command string, or a mixture hereof.
ME501-X
LoJack Track unit v3a, October 2014 Page 11
Functionality check
LED
The ME501-X is fitted with an LED that has the following status indications:
Status
LED mode LED color Status indication
Red flashing light and
constant green light in
LED
GSM network is OK and GPS has valid
satellite position
! No light in LED No power supply
! Constant red light and
no green light in LED
Power supply is OK but NO GSM
network
GPS has NO satellite position
! Red flashing light and
no green light in LED
GSM network is OK
GPS has NO satellite position
! Constant red and
green light in LED
Power supply is OK but NO GSM
network
GPS has valid satellite position
LED
ME501-X
LoJack Track unit v3a, October 2014 Page 12
Status SMS Commands
In order to control if the installation of the ME501-X unit has been done correctly, it is
possible to send one or more check SMS messages to the GSM/UMTS phone number
allocated to the unit.
Please wait 1 minute after applying the power to the unit before attempting to send any
SMS messages to the unit.
An overview of the SMS message commands for functionality check is given below:
Check
Send SMS
Return SMS from unit
• Is the unit powered up?
• Does the GPS receiver have
sufficient reception conditions?
• Is the GSM signal coverage
sufficient?
NOTE:
It is best to perform this check
under outdoor conditions as any
buildings/garage would reduce signal
quality.
MT SIGNAL
MTC ACK (SERIAL No.) SIGNAL: GSM=22,
SAT=8, SN=44
”GSM” is a measure for the quality of the
GSM coverage. The value should be at least
10. Maximum value for GSM and UMTS
coverage is 31.
”SAT” is a measure for the number of GPS
satellites visible to the GPS receiver.
Operational minimum is 3 and the best
operation is obtained from 6 and up.
”SN” is a measure for the GPS-signal
strength. Should be larger than 35.
• Are the digital inputs mounted
correctly
NOTE:
This command can be send to
the unit under various operational
conditions like: Machine running,
ignition only or off.
MT STAT
MTC ACK (SERIAL No.) INPUT STATUS:
INPUT1 LOW, INPUT2 LOW, INPUT4 LOW,
CHARGE VOLTAGE ON
NOTE:
An input is HIGH if there is more
than 8V on the input – otherwise it would
be LOW
NOTE: For the “Send SMS” it is of no importance if small or capital letters are used in
the command string, or a mixture hereof.
ME501-X
LoJack Track unit v3a, October 2014 Page 13
Troubleshooting
Various error situations are listed below along with some possible solutions.
Error
code
Error description
Possible solutions
F1 The unit does not answer
the SMS command send
to it.
♦ Verify if the SMS messages are send to the correct GSM/UMTS
phone number.
♦ Check LED status; See the “Functionality check” chapter in this
manual.
♦ If the ME501-X unit has been delivered with the SIM card
mounted. Contact LoJack support.
o Or contact the mobile operator to verify if there is any
problem with the SIM card.
♦ Verify if the SIM card is correctly mounted in the unit.
F2 The LED in the unit is off,
thus no power on the
unit.
♦ Check if the installation is performed correctly according to the
guidelines of this manual.
F3 The LED is constant red,
thus the unit is not
attached to the GSM
network
♦ If the ME501-X unit has been delivered with the SIM card
mounted. Contact LoJack support.
o Or contact the mobile operator to verify if there is any
problem with the SIM card.
♦ Verify if the SIM card is correctly mounted in the unit.
♦ Verify if the PIN code has been disabled from the SIM card before
it was inserted in the unit
F4 The unit send reply
messages but there is no
GPS signal
♦ Verify if the unit is mounted according to the instructions laid out
in this manual with respect to the aerial view; see “Installing the
unit” chapter.
♦ If the machine/vehicles are located inside a building, please move
the machine/vehicle outside a try again.
ME501-X
LoJack Track unit v3a, October 2014 Page 14
Installation of the digital output
According to the E1 certificate of the ME501-X unit, it is prohibited under any
circumstances to use this output to control any equipment that may influence the safety of
the construction machinery and earth moving machines/vehicle operation and driving. The
output must only be used to control comfort equipment.
The example below shows a 12V relay function with a 12V DC supply voltage. It is also
possible to use a 24V relay with a 24V DC supply voltage etc. The current consumption of
the relay must not exceed 200 mA (DC current) and the relay contacts must be specified
to withstand the load that needs to be controlled.
NOTE: The output can only handle DC and not AC voltage. It is necessary to only use a
DC power supply for the relay.
Important!
The power supply connected to the ME501-X (GSM/UMTS)/GPS
unit and the supply voltage for the relay mounted on the digital
output must have a common ground connection.
One application example for the “Usable contact function controlled by the ME501-X”
signals shown in the figure above could be a “Start Relay”, blocking function, for
preventing unauthorized use of the moving machinery and construction machine or vehicle
outside normal working hours etc.
ME501-X
LoJack Track unit v3a, October 2014 Page 15
SMS commands for output control
Function
Send SMS
Return SMS
Description
Activation of the
output
MT OUT1=ON
MTC ACK (SERIAL No.)
OUT1 ON
With this command the output is activated
permanently. The output can be de-activated
again using the “OFF” command.
Deactivation of
the output
MT OUT1=OFF
MTC ACK (SERIAL No.)
OUT1 OFF
With this command the output is deactivated.
NOTE: For the “Send SMS” it is of no importance if small or capital letters are used in
the command string, or a mixture hereof.
Safety precautions
The use of the digital output is restricted to signals/systems/components related
to comfort applications in the vehicles.
Under no circumstances must it be used for purposes, which can influence the
safety of the vehicle when driving.
ME501-X
LoJack Track unit v3a, October 2014 Page 16
Warranty
TBD
Technical Assistance
If you have a problem and cannot find the information you need in the product
documentation, please contact LoJack
LoJack Corporation
40 Pequot Way
Canton, MA 02021
www.lojack.com
Tel: +1 781 302 4200
E-mail:
support@LoJack.com
Fax: +1 781 302 2801 Web: www.LoJack.com
When contacting technical support, please be prepared to provide the information listed
below:
Minimum Information Required for Technical Assistance
If you or a user reports difficulty with a ME501-X unit (i.e. no GPS fixes, not
communicating, LED not working, etc.), it is helpful to retrieve directly from the unit all
current configuration settings and the message log data etc., that is accessible by the
technical support when they receive the following information about the unit.
1. Unit Serial number
ME501-X
LoJack Track unit v3a, October 2014 Page 17
Return Merchandise Authorization - RMA
1. If you experience defects in your product please contact our customer support at:
support@LoJack.com or phone TBD
Your inquiry will be processed by our support team and a support ticket number will be
created in our system. You will receive your ticket number by email.
2. In case your hardware needs to be sent to us you will receive a RMA form by email
from our support team that you must fill out.
Print out the RMA and pack it together with the faulty product and send both to the
following address:
LoJack Corporation
40 Pequot Way
Canton, MA 02021
Attention: Service
ME501-X
LoJack Track unit v3a, October 2014 Page 18
Specifications
Product specifications
The ME501-X unit is a (GSM/GPRS quad-band-unit and a UMTS five-band-unit) with
GPS, integrated antennas, acceleration sensor and a backup battery
Connections:
Operational voltage (supply voltage): 12 - 48 V DC
Absolute maximum voltage range: 8 - 65 V DC continuous / 150 V DC Peak
Standby consumption (GSM-receiver active) 20 mA / 10 mA (average, at 12V / 24V)
Consumption during charging on an empty
battery
225 mA / 115 mA (max, at 12V / 24V)
Standby time on the backup-battery TBD
Charging time for an empty backup-battery 3 hours at 25 ºC
Expected lifetime of the backup-battery 3 years
Digital inputs Up to 6
Digital outputs Up to 2
Temperature range:
In active running mode -30ºC to +60ºC
Storage -40ºC to +70ºC
GSM/GPRS-specifications:
EGSM/GPRS/EGPRS 900/1800/850/1900
Maximum output power
at EGSM-GPRS/EGPRS 900 MHz: 2.0W
at GSM-GPRS/EGPRS 850 MHz: 1.9W
at GSM-GPRS/EGPRS 1800/1900 MHz: 1.0W
Supports GPRS/EGPRS - Multislot class 12
UMTS/WCDMA-specifications:
UMTS/WCDMA 800/900/2100/850/1900
Maximum output power
at UMTS/WCDMA 2100 MHz (FDD I): 0.5W
at UMTS/WCDMA 1900 MHz (FDD II): 0.5W
at UMTS/WCDMA 850 MHz (FDD IV): 0.5W
at UMTS/WCDMA 900 MHz (FDD VIII): 0.5W
at UMTS/WCDMA 800 MHz (FDD XIX): 0.5W
ME501-X
LoJack Track unit v3a, October 2014 Page 19
Supports HSPA
UMTS/WCDMA worldwide coverage with ME501-X:
ME501-X
LoJack Track unit v3a, October 2014 Page 20
Mechanical specifications
Dimensions: Length: 106 mm
Width: 45 mm (49 mm incl. mounting cradle)
Height: 18 mm (23 mm incl. mounting cradle)
Cable length: 170 cm
Environmental class: IP67
Enclosure material: Non-flammable PP
Weight: 65 g (excluding the cable)
Approvals and certificates
The ME501-X product is certified according to the following recommendations:
FCC and IC Statements
The ME501-X product contains radio transmitters that comply with CFR 47 Part 15, Part
22 and Part 24 of the FCC rules and with RSS-GEN, RSS-102, RSS-132, RSS-133 and
RSS-210 of Industry Canada requirements.
Notice statements according to CFR 47 Part 15.19 / RSS-GEN:
The ME501-X product complies with Part 15 of the FCC rules and with Industry Canada
license exempt standard(s). Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference
that may cause undesired operation.
Déclarations selon le CFR 47 section 15.19 / RSS-GEN:
Le présent ME501-X appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions
suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le
fonctionnement.
FCC-ID: IDI-ME501
IC-ID: 9408A-ME501
10
R – 04 7440
ME501-X
LoJack Track unit v3a, October 2014 Page 21
NOTICE statements according to CFR 47 Part 15.21:
Changes or modifications made to this equipment not expressly approved by LoJack may
void the FCC authorization to operate this equipment.
Statements according to CFR 47 Part 2.1091 / 2.1093 and OET bulletin 65 / RSS-102:
With respect to radiofrequency radiation exposure Information it is declared that this
equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated with minimum distance of [5] cm between
the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter.
Déclarations selon le CFR 47 Sections 2.1091 / 2.1093 et bulletin OET 65 / RSS-102 :
Respectant les informations relatives à l'exposition aux radiations de fréquences radio, on
déclare que cet équipement respecte les limites d'exposition aux radiations de la FCC aux
conditions prévues pour un environnement non contrôlé.
Cet équipement doit être installé et fonctionner à une distance minimale de 5 cm entre
l'appareil irradiant et votre corps.
Cet émetteur ne doit pas être installé ou utilisé en conjonction avec d'autres antennes ou
d'autres émetteurs.
EEC/ International
• The ME501-X product complies with the essential requirements of the Automotive
Directive 2004/104/EEC - UN regulative ECE R10 EMC rev. 4
• The ME501-X product complies with the essential requirements of the Directive
2003/37/EEC and Directive 2006/42/EEC
• The ME501-X product complies with the essential requirements of the R&TTE
directive 1999/05/EEC directive with respect to the EMC requirements, safety and
radio spectrum matters.
• The ME501-X product complies with the essential and environmental requirements
of the Interoperability of trans-European conventional rail system 2001/16/EC and
2004/50/EC directives, when used as intended on rolling stock.
• The ME501-X complies with the essential requirements of the 2011/65/EC directive
on the restriction of the use of certain hazardous substances in electrical and
electronic equipment.
Including:
ISO 13309:2010 Construction machinery
ISO 13766:2006 Earth-moving machinery
EN/ISO 14982:2010 Agricultural and forestry machines
EN/IEC 60950-1:2009 +
A11, A1 and A12 ITE Safety
ME501-X
LoJack Track unit v3a, October 2014 Page 22
EN/ISO 50121-3-2:2006 EMC for apparatus on rolling stock
And environmental:
EN/IEC 60068-2-1:2007 Cold
EN/IEC 60068-2-2:2007 Dry Heat
EN/IEC 60068-2-27 Shock
EN/IEC 60068-2-64 Random vibration
EN/IEC 60068-2-78:2001 Damp heat steady state
DIN EN 50125-1:2000 Railway – Environmental conditions for
equipment on rolling stock
CE
The ME501-X product complies with the essential requirements of the R&TTE Directive
1999/5/EC as stated by the EC Declaration of Conformity.