Canon S800 Users Manual

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2015-03-09

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S800™
Color Bubble Jet™ Photo Printer

User’s Guide

Canon S800 Color Bubble Jet Photo Printer User’s Guide.
Copyright
This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws,
this manual may not be reproduced in any form, in whole or in part, without the prior written
consent of Canon U.S.A., Inc.
© 2001 Canon U.S.A., Inc.
Disclaimer
Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy to use guide
to your Canon S800 Color Bubble Jet Photo Printer. All statements, technical information and
recommendations in this manual and in any guides or related documents are believed reliable, but
the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended
to be, nor should they be understood to be, representation or warranties concerning the products
described.
Specifications are subject to change without notice.
All print speeds based on high-speed draft mode. Print speed will vary depending on system
configuration, software, document complexity, print mode and page coverage.
As an Energy Star partner, Canon U.S.A., Inc., has determined that this product meets the Energy
Star guidelines for energy efficiency.
All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.
Trademarks
Canon and BJ are registered trademarks and Bubble Jet and S800 are trademarks of Canon Inc.
Canon U.S.A., Inc.
Digital Home and Personal Systems Division
2995 Redhill Avenue
Costa Mesa, CA 92626
Printed in Japan.
Part number QA7-1301

Contents
Chapter 1: Basic Printing
What Is a Printer Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Selecting the S800 Photo Printer for Use . . . . . . . . . . . . . . . . . . . . 2
Printing Photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using Specialty Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Cancelling a Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting Driver Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 2: Advanced Print Features
Using Recommended Paper or Specialty Media . . . . . . . . . . . . . .
Smoothing Rough or Jagged Edges (for Windows) . . . . . . . . . . . .
Optimizing Color Photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting Color Balance, Brightness and Saturation . . . . . . . . . .
Saving and Recalling Driver Settings . . . . . . . . . . . . . . . . . . . . . . .

19
19
20
22
23
24

Chapter 3: Printing Maintenance
Monitoring Ink Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing Ink Tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing a Nozzle Check Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27
28
30
32

Chapter 4: Troubleshooting
Tips for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Customer Care Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Chapter 5: The BJ Solution Software– Downloading Images
Minimum System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the BJ Solution Software . . . . . . . . . . . . . . . . . . . . . . . .
Accessing the Online Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows Users: Using Your Software . . . . . . . . . . . . . . . . . . . . . .
Windows Users: Uninstalling the BJ Solution Software . . . . . . . .
Macintosh Users: Using Your Software . . . . . . . . . . . . . . . . . . . . .
Macintosh Users: Uninstalling the BJ Solution Software . . . . . . .

46
46
47
48
50
50
52

iii

Appendix
Installing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Uninstalling the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Registering Your Canon Product . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Limited Warranty—U.S. Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Chapter 1: Basic Printing
Congratulations on purchasing your new Canon® S800 Color Bubble Jet™ Photo
Printer!
This chapter describes basic features of your S800 photo printer and provides
instructions on how to set up and print documents and photographs.
The following topics are presented in this chapter:

• What Is a Printer Driver?
• Selecting the S800 Photo Printer for Use
• Printing Photographs
• Using Specialty Media
• Cancelling a Print Job
• Setting Driver Options
This User’s Guide describes some of the features of your
S800 photo printer and how to use them. For more detailed
information, view and/or print the S800 Reference Guide on the
Setup Software & Reference Guide CD-ROM.
Driver features described in this guide may be different for
Windows NT® 4.0 and Windows 2000 users.

What Is a Printer Driver?
Most computers require special software to link the programs you use to create
documents or images with the printer. This special software, called a printer
driver, converts the information from the software application into a format that
the printer can understand, and provides other handy features, such as
monitoring the levels of ink in the printer.

Basic Printing

Selecting the S800 Photo Printer for Use
If the S800 is the only printer connected to your computer, it will automatically be
used every time you print. However, if your computer has access to multiple
printers, you can set the S800 as the default (main) printer. In Windows®, you can
also select a printer for one-time use within an application.

To set the S800 as the default printer in Windows®:
1. Click Start,
Start then Settings,
Settings then Printers.
Printers
2. Right-click the Canon S800 printer icon, then click Set as Default.
Default The Canon
S800 printer icon will now display with a check mark that indicates it is the
default printer.

To select the S800 from within a Windows application:
For Windows users, if another printer is set as the default printer, you can still
select the Canon S800 for a specific print job from within most applications.
(Mac® users can change the selected printer at any time by changing the default,
described above.)
Menus vary from application to application. Consult your
application user documentation if the Printer Setup menu option
is not listed.

1. From the File menu, click Print.
Print
2. Select Canon S800 from the Name drop-down list, then click OK.
OK
To select the S800 in Mac® OS:
1. Click Apple,
Apple then Chooser.
Chooser
2. Click the S800 printer icon. The S800 will remain the default printer until
another is selected.

Basic Printing

Printing Photographs
For highest quality results when printing digital photographs with your S800
photo printer, it is recommended that you use Canon Photo Paper Pro. See “Using
Specialty Media” on page 4 for more information.

To print photographs from a Windows application:
1. Load the printer with specialty media. See “Using Specialty Media” on page 4
for more on how to load various media types.

2. Open the digital photograph to be printed in a software application.
3. From the software application File menu, select
Print,
Properties. The Canon S800 Properties
Print then Properties
window will appear.

4. Select SuperPhoto as the print mode, then select
the appropriate media type.

5. Click OK to close the window.
6. Click OK again to print your digital photograph.
To print photographs from a Mac application:
1. Load the printer with specialty media. See “Using Specialty Media” on page 4
for how to load various media types.

2. Open your digital photograph to be printed in a software application.
3. From the software application File
menu, select Print.
Print The Canon S800
print dialog will appear.

4. Select Photo as the print mode, then
select the appropriate media type.

5. Click Print to print your digital
photograph.

Basic Printing
Caring for your Photographs
The Canon S800 photo printer will generate spectacular results for printing
photographs, especially when used with Canon specialty media. All images are
susceptible to fading over time, but proper care of prints made from your S800
photo printer will insure that print quality lasts long into the future.
There are many environmental factors that impact how long a printout will last
before noticeable image fading occurs. Exposure to sunlight or other light
sources, humidity, temperature, exposure to cigarette smoke and ozone are just
some of the factors that can impact image permanence. While many of these
variables cannot be controlled, there are basic measures that you can take to
prolong image quality:

• Use Canon Photo Paper Pro and genuine Canon inks. Canon Photo Paper Pro
is available in both letter size (8 ½" x 11") and photo size (4" x 6"), and is
specifically designed to work with genuine Canon inks.

• Mount images under glass to reduce exposure to ozone, cigarette smoke and
other environmental factors that can degrade images.

• Keep printed images out of direct sunlight or other intense light sources.
See “Using Specialty Media” for more information.

Using Specialty Media
For optimal results, Canon recommends that you use genuine Canon media with
your S800 photo printer. Be sure to follow all instructions on storing, handling,
and printing on the media.

For General Printing
For everyday paper printing, use Canon Bubble Jet Paper, Canon Brilliant White
Paper or plain paper (17 to 23 lb.).
Use standard #10 envelopes with your S800 photo printer.

For Quality Image Printing
Canon Photo Paper Pro: Thick paper coated with a glossy surface. Ideal for
reproducing the natural color of photographic images, this is the best choice for
printing photographs with the S800.

Basic Printing
Canon High Gloss Photo Film: A film sheet with a higher gloss than glossy photo
paper. Use this media to obtain high quality reproduction of photo color. Use this
media to reproduce photographic images of highly reflective surfaces like metal
or glass.
Canon Glossy Photo Paper: Covered with a glossy coating on the print side of the
sheet to provide near-photographic quality with the gloss feel of a photographic
print. This media is slightly heavier than Canon High Resolution Paper.
Canon High Resolution Paper: Coated paper that produces more vivid color than
plain paper. Ideal for printing business documents that include large numbers of
color illustrations and graphs.
Canon Photo Paper Pro (4" x 6"): A 4" x 6" size of the same stock as Canon Photo
Paper Pro. Print over the perforated borders then remove the borders to trim away
white margins. Specifically designed for PhotoRecord for Windows Version 1.2 or
later, or ImageBrowser for Macintosh Version 1.4 or later, both of which are
included on your CD-ROM.
Canon Glossy Photo Cards (4" x 6"): A 4" x 6" size of the same paper stock as
Canon Glossy Photo Paper. Print over the perforated borders then remove the
borders to trim away unwanted white margins. Use this medium when you want
to print an image over the entire card.

For Creative Media
Canon T-Shirt Transfers: Easy-to-use T-Shirt Transfers can be ironed on to cotton
or cotton/poly blend fabric. You can personalize T-shirts or even create team
uniforms Beautify the home by applying transfer designs to tablecloths,
pillowcases or aprons.
Canon Magnet Sheets: Canon Magnet Sheets turn your personalized messages
and images into unique magnets in seconds. Create a fun, useful magnet using
images, photos and text. Print your creations and easily cut them to any shape or
size with scissors, then stick your magnet to your refrigerator, file cabinet or
other metal surface.
Canon Transparencies: Use to prepare presentations for an overhead projector.
Never attempt to use photocopier or laser printer OHP film with the S800.

Basic Printing
Canon Banner Paper: Allows you to print on up to six connected sheets of lettersize paper to create party or advertising banners. The banner paper is the same
stock as Canon Bubble Jet Paper.
For instructions on loading these creative media, see “Loading
Media into the S800” on page 8 or see the S800 Reference Guide
on the Setup Software & Reference Guide CD-ROM.

Media to Avoid
Never load the following types of media into your S800 photo printer. These
media could produce poor quality and jam or damage the printer:

• Folded paper
• Excessively curled, wrinkled or wrapped paper
• Damp paper
• Excessively thin paper
• Excessively thick paper
• Paper with pasted photos, stickers, etc.
• Envelopes with overlapping flaps or self-sealing flaps
• Tractor feed paper, perforated paper or 3-hole punched paper
• Paper with any type of attached fasteners, ribbons, etc.

Printing on Thick Paper
Paper Thickness
Keep these points in mind when selecting media for your S800 photo printer.

Feed Method

Thickness Range

Comment

Automatic

17 – 65 lb.

Load plain paper or other media that is
within this thickness range.

Manual

17 – 133 lb.

Load plain paper or other media thicker
than 17 lb. but not thicker than 133 lb. You
can also manually load any media that falls
within the thickness range for automatic
feed.

Basic Printing
Load Limit and Paper Thickness Lever Position
Media Type

Sheet Feeder
Load Limit

Paper Thickness
Lever Position

Plain paper

100 sheets (17 lb.)

Photo Paper Pro

1 sheet

High Gloss Photo Film

1 sheet

Glossy Photo Paper

10 sheets

High Resolution Paper

80 sheets

Photo Paper Pro 4" x 6"

20 sheets

Glossy Photo Cards

1 sheet

Transparencies

10 sheets

Banner Paper

1 sheet (can print up to 6
connected sheets)

Down

T-Shirt Transfer

1 sheet

#10 Envelopes

10 envelope

Down

Magnet Sheets

1 sheet

To print on thick paper:
When you print on thick paper, manually feed paper into
the manual feed slot in the back of printer:

1. Make sure the printer is turned on, then lower the
paper thickness lever to the envelope mark.

2. With the side to be printed facing up, carefully
align the sheet with the left side of the
manual feed slot, then insert the sheet until
the printer grabs it and feeds it partially into
the printer.

Basic Printing
3. In the driver, select the setting for
thick paper.

For Windows:
a. From the software application File
menu, select Print,
Print then
Properties.
Properties
b. On the Main tab, select Other
Paper for the Media Type.
c. When the message asks you to
confirm your selection, click OK.
OK

For Mac OS:
a. From the software application File
menu, select Print.
Print
b. In the Print window, select Other
Paper for the Media Type.
c. When the message asks you to
confirm your selection, click OK.
OK

Loading Media into the S800
Follow these instructions for loading media into the printer.
For instructions on loading transparencies and banner paper, see
the S800 Reference Guide on the Setup Software & Reference
Guide CD-ROM.

To load plain or High Resolution Paper:
Paper
1. Raise the paper thickness lever to the paper mark.
2. Slide the paper guide completely to the left.

Basic Printing
3. Fan the edges of the sheets to remove static cling. Tap
the edges of the stack against a flat surface so the stack
is aligned.

4. With the whiter side facing up, align the stack with the
right side of the sheet feeder.

5. Slide the paper guide right to the edge of the sheet.

You can load up to 100 sheets of plain (17 lb.) paper or 80 sheets
of High Resolution Paper in the sheet feeder at one time.

• To prevent paper jams, always fan the sheets and align the
edges before you load them into the printer.

• Handle media carefully by its edges. Never touch the print
surface (the glossy side of the sheets). Dirt or fingerprints on
the print surface will adversely affect print quality.

• When you use High Resolution Paper, do not touch the whiter
print side.

To load Photo Paper Pro:
1. Raise the paper thickness lever to the paper mark.
2. Slide the paper guide completely to the left.
3. Set the roller cleaning plate (provided with the
printer) into the sheet feeder.

4. Align the roller cleaning plate with the right side
of the sheet feeder.

Basic Printing
5. With the glossy side facing up, place the sheet of Photo Paper Pro on top of
the roller cleaning plate, align the sheet with the right side of the sheet
feeder, then insert the sheet into the printer until it stops.

6. Slide the paper guide right to the edge of the sheet.
Load only one sheet of Photo Paper Pro in the sheet feeder at a
time.
Handle media carefully by its edges. Never touch the print
surface (the glossy side of the sheets). Dirt or fingerprints on the
print surface will reduce print quality.

To load High Gloss Photo Film:
1. Raise the paper thickness lever to the paper mark.
2. Slide the paper guide completely to the left.
3. With the print side facing up, align a sheet of High Gloss Photo Film with the
right side of the sheet feeder and insert the sheet into the printer until it
stops.

4. Slide the paper guide right to the edge of the sheet.
• You can load only one sheet of High Gloss Photo Film in the
sheet feeder at a time.

• Load the sheet of High Gloss Photo Film with the cut corner in
the upper right corner to ensure that the correct print side is
facing up.

• Handle media carefully by its edges. Never touch the print
surface (the glossy side of the sheets). Dirt or fingerprints on
the print surface will reduce print quality.

• To prevent changes in color, never stack printed sheets after
they have been printed.

• Cover printed sheets with one sheet of plain paper to protect
the printed surface, even if you intend to store them in clear
plastic folders.

Basic Printing
To load Glossy Photo Paper:
1. Raise the paper thickness lever to the paper mark.
2. Slide the paper guide completely to the left.
3. Set the roller cleaning plate (provided with the
printer) into the sheet feeder.

4. Align the roller cleaning plate with the right side of
the sheet feeder.

5. With the glossy side facing up, place the sheet of
Glossy Photo Paper on top of the roller cleaning
plate, align the sheet with the right side of the
sheet feeder, then insert the sheet into the printer
until it stops.

6. Slide the paper guide right to the edge of the sheet.
You can load up to 10 sheets of Glossy Photo Paper in the sheet
feeder at a time.

• Handle media carefully by its edges. Never touch the print
surface (the glossy side of the sheets). Dirt or fingerprints on
the print surface will reduce print quality.

• To prevent changes in color, never stack printed sheets after
they have been printed.

• Cover printed sheets with sheets of plain paper to protect the
printed surface, even if you intend to store them in clear
plastic folders.

To load Photo Paper Pro (4" x 6") or Glossy Photo Cards:
1. Raise the paper thickness lever to the paper mark.
2. Slide the paper guide completely to the left.
3. With the glossy side up, place the sheet of media on
top of the Loading Support Sheet provided with the
pack of Glossy Photo Cards or Photo Paper Pro and
align both sheets.

Basic Printing
4. Slide the paper guide right to the edge of the sheet.
• You can load up to 20 sheets of Photo Paper Pro 4" x 6" or
one Glossy Photo Card at a time with the loading support
sheet.

• Make sure that the loading support sheet is pointing down in
the direction of the arrow.

• To avoid jamming, never load a Glossy Photo Card or a sheet
of Photo Paper Pro 4" x 6" that is curled or bent, and make
sure that the edges of the card and the loading support sheet
are aligned before setting them in the printer.

5. Align the stack with the right side of the sheet feeder, the insert the stack into
the printer.

6. Slide the paper guide right to the edge of the stack.

To load T-Shirt Transfers:
1. Raise the paper thickness lever to the paper mark.
2. Slide the paper guide completely to the left and raise
the paper rest.

3. Load the T-Shirt Transfer with the printing side (side
without the green line) facing up.

4. Slide the guide right to the edge of the sheet.
• Load only one T-Shirt Transfer at a time.
• Transfer the image to the T-shirt as soon as possible. See the
instructions provided with the T-Shirt Transfers.

Basic Printing
To load envelopes:
1. Lower the paper thickness lever to the
envelope mark.

2. Slide the paper feed guide completely to
the left.

3. Press down on the corners and sides of
the envelopes to make them as flat as
possible by expelling all of the air in them.
To avoid paper jams, make sure the
envelops are flat before you load them
into the sheet feeder.

4. With the address side facing up and
pointed down, align the stack with the
right side of the sheet feeder, then insert
the stack into the printer.

5. Slide the paper guide right to the edge of
the sheet.

• Make sure that none of the flaps are overlapping.
• If the edges of the envelopes are not sharp, crease them with
the side of a pen.

• You can load up to 10 standard #10 envelopes in the sheet
feeder.

• Do not allow more than 10 envelopes to stack on the paper
output tray.

Basic Printing

Cancelling a Print Job
There are several ways to cancel a print job in progress:

To cancel a print job using the printer buttons:
After a print job has started, click the Resume button on
the printer.
The print job will be cancelled and the paper ejected.

To cancel a print job using The BJ Print Monitor:
You can use the BJ Backgrounder or BJ Print Monitor to
cancel print jobs. See the S800 Reference Guide on
the Setup Software & Reference Guide CD-ROM for
more information.
To cancel a job using the BJ Print Monitor, click Cancel
after the print job has started.
The print job will be cancelled and the paper ejected.

To cancel a print job from Windows:
1. Click Start,
Start then Settings,
Settings then Printers.
Printers
2. Double-click Canon S800,
S800 click the print job, then press the Delete key.
The print job will be cancelled and the paper ejected.

To cancel a print job using Mac:
On your keyboard, press the Apple™ Command key ( ) and the period key (..) at
the same time.
The print job will be cancelled and the paper ejected.

Basic Printing

Setting Driver Options
The S800 printer driver can be customized to give you the best quality output.
This topic describes the main options. For more options, see the
S800 Reference Guide on the Setup Software & Reference Guide
CD-ROM.

Print Mode
Your S800 photo printer offers the following modes of operation. Each mode
adjusts the driver settings for the type of project you are printing:

For Windows:
Standard

Use to print text documents.

SuperPhoto

Use to print photographs or color images.

DTP

Use to print documents that contain text and color photos,
business graphics, etc. The printer driver automatically
distinguishes between text and photos or graphics and adjusts
the printing for the best results.

Camera

Use to print photographs taken with a digital camera. This setting
will produce the best color and will also compensates for
underexposure and overexposure in the original image.

Draft

Use to print draft versions of documents. Draft mode prints faster
and uses less ink than other modes.

For Mac:
Text

Use to print text documents.

Graphic

Photo

Use to print photographs or color images.

Manual

Use to save manually set options for later use.

Basic Printing

• The Media Type will automatically change when you select a
print mode, but you can select another media if desired. See
“Using Specialty Media” on page 4 for a description of each
media type.

• You can adjust the Print Quality setting if needed. See the
S800 Setup Software & Reference Guide on the CD-ROM for
details.

To set the print mode in Windows:
1. From an application File menu, click Print.
Print
2. Make sure Canon S800 is the selected printer, then
click Properties.
Properties

3. On the Main tab, click the Mode that best
describes your print job, then click OK.
OK

To set the print mode in Mac OS:
1. From a Macintosh application File
menu, select Print.
Print

2. Select the Mode that best describes
your print job.

Paper Size and Orientation
Your S800 photo printer offers you the choice of
printing vertically on the paper, called portrait
orientation, or horizontally, called landscape
orientation.

Portrait Orientation

Landscape
Orientation

Basic Printing
To change paper size and orientation in Windows:
1. From an application File menu, select Print.
Print
2. Make sure Canon S800 is the selected printer,
then click Properties.
Properties

3. Click the Page Layout tab.
4. Select a paper size from the Page Size drop-down
list.

5. Under Orientation, click Portrait or Landscape.
Landscape The
preview box displays the orientation selected.

6. Click OK.
OK
See the S800 Reference Guide on the Setup Software & Reference Guide CD-ROM
for detailed instructions on using these and other options.

To change paper size and layout in Mac OS:
1. From a Macintosh application File menu, select Page Setup.
Setup
2. Select a paper size from the Paper
Size drop-down list.

3. Click click on an Orientation icon to
change the page orientation.

4. Click OK.
OK
For details about all of the printer driver features, see the S800 Reference Guide
on the Setup Software & Reference Guide CD-ROM.

Basic Printing

Chapter 2:
Advanced Print Features
This chapter provides information on how to use the S800 photo printer options
to enhance printed color images.
If your print results using pre-set print modes are unsatisfactory, you may be able
to improve the printing quality by:

• Using Recommended Paper or Specialty Media
• Smoothing Rough or Jagged Edges (for Windows)
• Optimizing Color Photographs
• Adjusting Print Quality
• Adjusting Color Balance, Brightness and Saturation
• Saving and Recalling Driver Settings

Using Recommended Paper or Specialty Media
You can significantly improve the quality of a picture or an image by using the
recommended paper or specialty media. Specialty media best suited for printing
color are Photo Paper Pro, Photo Paper Pro 4" x 6", High Resolution Paper, Glossy
Photo Paper and High Gloss Photo Film.
These specialty media reproduce colors better than plain paper. For more
information, see “Using Specialty Media” on page 4.

Smoothing Rough or Jagged Edges (for Windows)
Use the Image Optimizer feature to smooth rough or jagged images.

1. From an application File menu, select Print.
Print

Advanced Print Features
2. Make sure Canon S800 is the selected
printer, then click Properties.
Properties

3. From the Main tab, click Advanced.
Advanced A
Properties dialog will appear for the print
mode selected.

4. From the Quality tab, click the Image
Optimizer check box.

5. Click OK to close the print mode
Properties window.

6. Click OK to close the S800 Properties
window.

Optimizing Color Photographs
Depending on the conditions under which you took a photograph, sometimes the
natural colors in the photograph may not be accurately reproduced in the printed
image.
For realistic color reproduction, use the Photo Optimizer PRO feature. Photo
Optimizer PRO adjusts color automatically if the original image color is
unsatisfactory.
The Photo Optimizer PRO is automatically selected when you use
Camera as the Print Mode.

To optimize color photographs in Windows:
1. From an application File menu, select Print.
Print
2. Make sure Canon S800 is the selected printer, then click Properties.
Properties
3. On the Main tab, click Advanced.
Advanced
4. On the Quality tab, click Photo Optimizer PRO.
PRO

Advanced Print Features
5. If you want Photo Optimizer PRO to
process the entire page, check Whole
Page.
Page
If you want only the photo image
optimized, leave this box unchecked.

6. Click OK to close the print mode
Properties window.

To optimize color photographs in Mac OS:
1. From an application File menu, select
Print.
Print

2. Click the Manual print mode icon, then
Details.
Details The Print Quality dialog box
will open.

3. Check the Photo Optimizer PRO
option.

4. If you want Photo Optimizer PRO to
process the entire page, check Apply
Throughout Page.
Page
If you want only the photo image
optimized, leave this box unchecked.

5. Click OK.
OK

Advanced Print Features

Adjusting Print Quality
You can create a sharper image by specifying the printer add more dots of ink for
the image.
The finer the quality, the longer it takes to print a photograph.

To adjust image quality in Windows:
1. From an application File menu, select
Print.

2. Make sure that Canon S800 is the
selected printer, then click Properties.
Properties

3. On the Main tab, click Advanced.
Advanced
4. On the Quality tab, slide the Print
Quality slide bar to the Fine setting.

5. Click OK to close the Print Mode
Properties window.

6. Click OK to close the S800 Properties
window.

To adjust image quality in Mac OS:
1. From an application File menu, select
Print.
Print

2. Click the Manual print mode icon, then
Details.
Details The Print Quality dialog will
appear.

3. Slide the Print Quality slide bar to the
Fine setting.

4. Click OK.
OK

Advanced Print Features

Adjusting Color Balance, Brightness and Saturation
You can enhance color printing by adjusting the color balance, output style
(saturation) and brightness.
For detailed information about these settings, see the
S800 Reference Guide on the Setup Software & Reference Guide
CD-ROM.

To adjust color settings in Windows
1. From an application File menu, select
Print.
Print

2. Make sure that Canon S800 is the
selected printer, then click Properties.
Properties

3. On the Main tab,
tab click Advanced.
Advanced
4. Click the Color tab.
5. Check the Color Adjustment box.
6. Adjust the Color Balance, Output Style
(saturation), Brightness, and Intensity
settings for your image.

7. Click OK.
OK
To adjust color settings in Mac OS:
1. From a Mac application, click File then
Print.
Print

2. Click Manual,
Manual then Details.
Details
3. Click Color.
Color
4. Adjust the Color Correction, Gamma
Correction, Color Balance, and Intensity
settings for your image.

5. Click OK.
OK

Advanced Print Features

Saving and Recalling Driver Settings
You can assign a name to a combination of driver settings and recall them for
future use.

To save driver settings in Windows:
1. From an application File menu, select Print.
Print
2. Make sure Canon S800 is the selected printer, then click Properties.
Properties
3. Make the changes desired, then click Advanced.
Advanced
4. Click the Save tab, then type a name for your settings in the Title field.
5. Select an icon. You can later recall the saved settings by clicking this icon.
6. Type a description of your settings if you wish.
7. Click Save.
Save
To save driver settings in Mac OS:
1. From an application File menu, select Print.
Print
2. Click Apply.
Apply The Register Settings dialog will appear. Click Apply again.
3. Type a name for the settings, then click OK.
OK The Register Settings window will
reappear.

4. Click Close.
Close
• To save the new settings as the default setting for the Manual
icon, click on the name in the Settings list, then click Default.

• See the S800 Reference Guide on the Setup Software &
Reference Guide CD-ROM for instructions on removing
manual settings and restoring default settings.

To recall driver settings in Windows:
1. From an application File menu, click Print.
Print
2. Make sure Canon S800 is the selected printer, then click Properties.
Properties
3. On the Main tab, scroll the Print Mode list to the right until you see the name
of your saved settings.

Advanced Print Features
To recall driver settings in Mac OS:
1. From an application File menu, select Print.
Print
2. Click Apply,
Apply then select the name of your saved settings.
3. Click Defaults,
Defaults then OK.
OK
4. Click Import,
Import then Close.
Close

Advanced Print Features

Chapter 3: Printing
Maintenance
This chapter provides information on how to care for the ink delivery system for
your Canon S800 photo printer. The following topics are addressed:

• Monitoring Ink Levels
• Replacing Ink Tanks
• Aligning the Printhead
• Printing a Nozzle Check Pattern
• Cleaning the Printhead

Monitoring Ink Levels
The print driver contains a feature that enables you to monitor the level of ink in
each ink tank.

To monitor ink levels in Windows:
1. Click Start, then Programs, then BJ Printer,
Printer
then BJ Printer Monitor
Monitor. The Canon BJ Printer
Monitor window will appear.

2. Click on the Canon S800 icon.
3. From the Printer Info menu, click Start Status
Monitor.
Monitor The Canon BJ Status Monitor window
will appear.

Printing Maintenance
4. Click the Ink Information tab to view the levels of ink
in each ink tank in your printer.
A message will automatically appear in
the S800 Print Monitor reminding you to
replace the ink tank levels if you print an
image when an ink tank level is low.

To monitor ink levels in Mac OS:
The S800 Print Monitor can display ink levels when they are running low if you
have enabled background printing in the Choose option. See the S800 Reference
Guide on the Setup Software & Reference Guide CD-ROM for information about
this feature.

Replacing Ink Tanks
Follow these steps to replace an empty ink tank.

1. Turn on the printer, then open the front cover. The printhead holder will
automatically move to the center.

2. Press the tab on the front of the ink tank, then
remove and discard the empty tank.

3. Remove the new ink tank from its package. Pull the
orange tape up, remove the wrapper and twist off
the orange protective cap.
To avoid spilling ink, never press on
the sides of an ink tank.

4. Holding the new ink tank at a slight angle, align it
with the correct color slot, then gently insert it.
Do not force an ink tank into the
printhead. If the ink tank does not go
in smoothly, realign it and try again
until it does.

5. Press down on the ink tank until it clicks into place.
6. Close the front cover.

Printing Maintenance
Aligning the Printhead
Before using the printer, align the printhead to ensure the best quality printing.

To align the printhead in Windows:
1. Add a sheet of blank paper in the sheet feeder.
2. Click Start,
Start then Settings,
Settings then Printers.
Printers
3. Right-click the Canon S800 printer icon, then
select Properties.
Properties

4. From the Maintenance tab, click the
Print Head Alignment button:

5. When prompted to print an alignment test page, click OK.
6. If the pattern printed successfully, click Yes.
7. Compare the different patterns for each
color on the printout.
Notice that most patterns have vertical
lines, but some in the middle look smooth
and uniform.

8. For each color on the test printout,
enter the number in the Print Head
Alignment window that corresponds
with the smoothest looking test
pattern.

9. When finished, click OK.
OK

To align the printhead in Mac OS:
1. Add a sheet of blank paper in the sheet feeder.
2. From the File menu in a software application, click Page Setup.
Setup
3. Click the Utilities button.
4. Click the down-arrow to select Test Print.
Print

Printing Maintenance
5. Click the Print Head Alignment button:
6. When prompted to print an alignment test page, click OK.
7. Compare the different patterns for each color on
the printout.
Notice that most patterns have vertical lines, but
some in the middle look smooth and uniform.

8. For each color on the test printout,
enter the number in the Print Head
Alignment window that corresponds
with the smoothest looking test
pattern.

9. When finished, click Send.
Send

Printing a Nozzle Check Pattern
The contact area of the printhead that discharges ink contains nozzles, tiny
openings from which the ink is sprayed. You may see faded or streaked colors
and text in your printed output if the nozzles are clogged or the printhead is not
aligned.
You can check for these problems by printing a nozzle check pattern.

Printing Maintenance
To print a nozzle check pattern in Windows:
1. Make sure the printer is turned on.
2. Click Start,
Start then Settings,
Settings then Printers.
Printers
3. Right-click the Canon S800 printer icon and
select Properties.
Properties

4. Click the Maintenance tab, then click
the Nozzle Check Pattern button:
The Maintenance tab button may vary for Windows NT® 4.0 and
Windows 2000.

5. Read the messages, then click OK.
OK The nozzle test pattern will print.
6. Check the nozzle check pattern. If part
of the top pattern is missing, clean the
printhead. See “Cleaning the
Printhead” on page 32 for instructions.
If the bottom pattern is streaked
vertically with white, align the
printhead. See “Aligning the
Printhead” on page 29 for instructions.

To print a nozzle check pattern in Mac OS:
1. Make sure the printer is on.
2. In a software application, click File,
File
then Page Setup.
Setup

3. Click Utilities.
Utilities The Canon S800 Printer
Utility dialog will display.

4. Select Test Print from the drop-down
list. The test print options will display.

5. Click the Nozzle Check button:
Read the messages, then click
OK.
OK The nozzle test pattern will
print.

Printing Maintenance
6. Check the nozzle check pattern. If part
of the top pattern is missing, clean the
printhead. See “Cleaning the
Printhead” on page 32 for instructions.
If the bottom pattern is streaked
vertically with white, align the
printhead. See “Aligning the Printhead”
on page 29 for instructions.

Cleaning the Printhead
If your printed output appears faded, streaked or scratchy, the printheads may
need to be cleaned. See the S800 Reference Guide on the Setup Software &
Reference Guide CD-ROM for additional corrective actions.
Printhead cleaning consumes ink. Avoid unnecessarily cleaning.

To clean the Printhead in Windows:
1. Make sure the printer is turned on.
2. Click Start,
Start Settings,
Settings then Printers.
Printers
3. Right-click the Canon S800 printer icon, then
select Properties from the pop-up menu. The
Canon S800 Properties window will display.

4. Click the Maintenance tab,
then click the cleaning button:
The Maintenance tab and procedures may vary for
Windows NT 4.0 and Windows 2000. Follow the instructions
when prompted for those operating systems.

5. For each message displayed, click OK.
OK
The BJ Status Monitor opens automatically and closes when the printhead
cleaning is done. The POWER/ERROR light on the printer flashes green during
the cleaning process.

Printing Maintenance
6. Print a nozzle check pattern to check the results of the printhead cleaning.
See “Printing a Nozzle Check Pattern” on page 30 for instructions.

7. If there is no change after cleaning, check the amount of ink remaining. If an
ink tank is empty, replace it. See “Monitoring Ink Levels” on page 27 for
instructions on how to check ink tank levels.

To clean the Printhead in Mac OS:
1. Make sure the printer is on.
2. In a software application, click File,
File then Page Setup.
Setup
3. Click Utilities.
Utilities The Canon S800 Printer Utility dialog will display.
4. Select Cleaning from the drop-down
list. The cleaning options will display.

5. Click the Cleaning icon:
6. Read the message, then click OK.
OK
7. Print a nozzle check pattern to check
the results of the printhead cleaning.
See “Printing a Nozzle Check Pattern”
on page 30 for instructions.

Printing Maintenance

Chapter 4:
Troubleshooting
Tips for Troubleshooting
Troubleshooting usually falls into one of the following categories:
Installation The printer driver will not install properly.
Printer Hardware The printer is not working or not working
as expected.
Printed Output The printed output is not coming out as
expected.
Error Message You are getting an error message from the
software (displayed on the screen) or the printer (indicated
by blinking lights).
Customer Care Center Canon offers a full range of customer
technical support options.
If you encounter difficulties during installation or operation of your Canon S800
photo printer, quickly scan all topics until you find a description that
approximates your difficulty. Go through the related solutions until you find one
that works.

Troubleshooting
Troubleshooting Installation

Problem
Cannot install the
printer driver

Possible Cause

Try This

Procedure not
followed correctly

See “Installing the Printer Driver” on page 53, or see the
S800 Reference Guide on the Setup Software & Reference
Guide CD-ROM for more information.

Previous version of
printer driver or same
printer driver already
installed on computer

Always uninstall the previous version of the printer driver
before installing the new version. See “Uninstalling the
Printer Driver” on page 55.

Other applications
running in the
background

Other open applications on your computer can interfere with
the installation routine. Close any software applications on
your computer before reinstalling the printer driver. See
“Installing the Printer Driver” on page 53.

Installation not
starting automatically
when CD is inserted
into drive

Windows
If printer driver installation did not start
automatically when you loaded the CD-ROM:
1. Double-click My Computer on the Windows
desktop, then double-click the CD-ROM drive
drive.
2. Double-click msetup.exe.
If you install the printer driver by clicking Start,
Start then
Run,
Run specify the correct CD-ROM drive and file name
(x:\msetup.exe
x:\msetup.exe,
x:\msetup.exe where x is the CD-ROM drive).

CD-ROM drive not
specified

Normally, after you insert the S800 CD-ROM the setup
window displays automatically. If it does not:
Windows
1. Double-click My Computer on the Windows
desktop, then double-click the CD-ROM drive
drive.
2. Double-click msetup.exe.
Macintosh™
Double-click the CD-ROM icon on your desktop.

Troubleshooting
Problem
Cannot install the
printer driver

Possible Cause
CD-ROM drive not
working properly

(continued)

Try This
Windows
Use Windows Explorer to confirm that the CD-ROM is
operating normally:
1. From the Desktop, double-click My Computer,
Computer
then CD-ROM.
CD-ROM
2. If the files do not appear, refer to your Windows
documentation for more information.
Macintosh
Open the Apple System Profiler, click Devices and
Volumes,
Volumes then open the CD-ROM.

Computer cannot
detect a printer port

Verify that the correct cable (USB or parallel) is connected to
both your printer and your computer, and that the
connection is secure.
Verify that the computer is turned on and the POWER light is
a steady (non-blinking) green.
If this does not handle the problem, exit the installation
procedure and reinstall the software again.
Also see the S800 Reference Guide on the Setup Software &
Reference Guide CD-ROM for more information.

Troubleshooting Printer Hardware

Problem

Possible Cause

Try This

Paper jams in the
printer

Media jammed during
automatic or manual
feed

1. Gently pull the jammed paper out of the sheet feeder slot
or the paper output slot, whichever is easier.
If the paper tears and some of it is left in the printer, turn
the printer off, open the front cover, and remove the
pieces of paper.
If the paper will not pull out of the printer easily, do not
force it.
2. Reload paper into either the manual or automatic sheet
feeder, then press RESUME on the printer.
If you turn the printer off, your print job data will be lost.
Print the job again.
Use a standard paper size whenever possible to prevent
jams.

Troubleshooting
Problem
Printer is not
responding

Possible Cause

Try This

Power cable is not
securely connected

Verify that the power cable is securely connected to the
printer and plugged into a working outlet.

Printer is not turned
on, or is not ready

Verify that the POWER light is on and glowing a steady
green.
If the light is off, press the POWER button. The green light
will blink as the printer is warming up, then go to a steady
(no blink) state when the printer is ready.
If the POWER light is blinking green, this indicates that the
printer is warming up or is processing a print job.
If the POWER light blinks orange, or green and orange
alternately, see “Handling Error Messages” on page 42.

Computer and/or
printer needs reset

Reboot the computer and/or reset the printer.
To reboot the computer, close all open applications, then
restart.
To reset the printer, turn it off, then on again.

Printing is slow

Printer and computer
cabled together
incorrectly

Reconnect the printer cable to the correct port, with the
correct cable. See the S800 Reference Guide on the Setup
Software & Reference Guide CD-ROM for more information.

Bad cable

Replace the printer cable.

Incorrect printer driver
or settings

Altering driver settings may improve print speed. For
example, draft mode is faster than normal mode, but the
quality of the print is lower. See “Setting Driver Options” on
page 15 for instructions on selecting the optimum print
mode for a print job.

Computer resources
are low; not enough
memory

You may not have enough memory (RAM) on your computer.
Close any open applications that are not needed for
printing.
If the problem persists, consider adding more memory to
your computer.

Troubleshooting
Problem
Printing is slow
(continued)

Possible Cause
Computer resources
are low; not enough
disk space

Try This
When a print job is sent to the printer, it first goes to a
temporary print spool. If the file is large and you have
limited disk space available, this can slow or stop printing.
Windows
Delete all temporary files (.tmp).
If you have Windows 98 or later, you can also run
the Disk Cleanup utility:
1. From the Start menu, click Programs,
Programs then
Accessories,
Tools, then Disk
Accessories then System Tools
Cleanup.
Cleanup
2. Select the drive you want to clean, then click OK.
OK
3. Check Temporary Files, then click OK.
OK The files
will be deleted.
Macintosh
If you run out of disk space on your computer, copy
any unused files to floppies, a zip disk or other
removable media, then delete the files from your
hard disk by dragging into the trash.

Printer tried to
print but no ink
on paper

Ink tanks are not
seated properly

Check the ink tanks, and reseat them if necessary. See
“Replacing Ink Tanks” on page 28.

Printhead clogged

Verify that the printhead is working properly. See “Printing a
Nozzle Check Pattern” on page 30, or “Cleaning the
Printhead” on page 32.
If necessary, perform multiple printhead cleanings. See the
S800 Reference Guide on the Setup Software & Reference
Guide CD-ROM for more information.

Ink tanks may need to
be replaced

Verify that you have sufficient ink in the ink tanks. See
“Monitoring Ink Levels” on page 27.
If necessary, replace the ink tanks. See “Replacing Ink
Tanks” on page 28.

Printhead may need to
be replaced

Verify that the printhead is working properly. See “Printing a
Nozzle Check Pattern” on page 30, or “Cleaning the
Printhead” on page 32.
If necessary, perform multiple printhead cleanings. See
“Cleaning the Printhead” on page 32, or the S800 Reference
Guide on the Setup Software & Reference Guide CD-ROM for
more information.

Troubleshooting
Troubleshooting Printed Output

Problem
Printout and
screen image
colors appear
different

Possible Cause

Try This

Low ink

Verify that you have sufficient ink in the ink tanks. See
“Monitoring Ink Levels” on page 27.

Printhead may need to
be replaced

Verify that the printhead is working properly. See “Printing a
Nozzle Check Pattern” on page 30, and/or “Cleaning the
Printhead” on page 32.
If necessary, perform multiple printhead cleanings. See
“Cleaning the Printhead” on page 32, or the S800 Reference
Guide on the Setup Software & Reference Guide CD-ROM for
more information.

Printhead not seated
correctly

Reseat printhead. See the S800 Reference Guide on the
Setup Software & Reference Guide CD-ROM for procedures.

Incorrect printer driver
or settings

Altering driver settings may improve the appearance of your
printed image. See “Setting Driver Options” on page 15 for
instructions on selecting the optimum print mode for a print
job.

Color settings need to
be adjusted

You can enhance the color on your printout. See “Adjusting
Color Balance, Brightness and Saturation” on page 23.

Printed colors are
incorrect

One or more ink tanks
installed in the wrong
position.

Verify that each ink tank is lined up with the correct color
label in the printhead. For more information, see “Replacing
Ink Tanks” on page 28.

Smudged or
smeared ink on
paper

Ink tanks are not
seated properly

Check the ink tanks, and reseat them if necessary. See
“Replacing Ink Tanks” on page 28.

Printhead clogged

Ink tank may need to
be replaced

Verify that you have sufficient ink in the ink tanks. See
“Monitoring Ink Levels” on page 27.
If necessary, replace the ink tanks. See “Replacing Ink
Tanks” on page 28.

Troubleshooting
Problem
Smudged or
smeared ink on
paper

Possible Cause

Try This

Printhead may need to
be replaced

Perform multiple printhead cleanings. See “Cleaning the
Printhead” on page 32, or the S800 Reference Guide on the
Setup Software & Reference Guide CD-ROM for more
information.

Media not loaded
print-side up

Check that your media is placed in the printer facing in the
correct direction. See “Loading Media into the S800” on
page 8.

Low ink

Verify that you have sufficient ink in the ink tanks. See
“Monitoring Ink Levels” on page 27.

Printhead nozzles
clogged or damaged

Verify that the printhead is working properly. See “Printing a
Nozzle Check Pattern” on page 30, and/or “Cleaning the
Printhead” on page 32.

(continued)
Printed output is
faded or unclear

If necessary, perform multiple printhead cleanings. See the
S800 Reference Guide on the Setup Software & Reference
Guide CD-ROM for more information.

Meaningless
characters
printed

Ink tanks are not
seated properly

Check the ink tanks, and reseat them if necessary. See
“Replacing Ink Tanks” on page 28.

Printhead needs to be
aligned

Perform printhead alignment. See “Aligning the Printhead”
on page 29.

Corrupted print
instructions are stored
in the printer buffer.

1. Turn the printer off to clear the printer buffer.
2. Cancel the print job from the computer. (See “Cancelling
a Print Job” on page 14.)
3. Turn the printer on again.

Previous print job
paused before it was
finished

If a previous print job was paused before it was printed, turn
the printer and the computer off, then back on again, or
Windows
1. Click Start,
Start Settings,
Settings Printers.
Printers
2. Double-click Canon S800 and cancel any
unfinished print jobs.
Macintosh
On your keyboard, press the Apple Command key
( ) and the period key (..) at the same time. The print
job will be cancelled and the paper ejected.

Printer and computer
not connected
securely

Check the cable connections between the printer and the
computer to verify that they are securely connected.

Troubleshooting
Problem
Meaningless
characters
printed
(continued)

Possible Cause

Try This

Incorrect printer driver
selected

Check the Printer window to verify that the correct printer
driver is selected.

Bad (corrupted) file

Create the document again and print it. If it prints
successfully, the original file was corrupted.

ECP mode not set

Extended Capabilities (Parallel) Port, or ECP, provides faster
data transfer between the computer and the printer. If the
ECP setting is incorrect, it could result in incorrect print
information going to the printer. See the S800 Reference
Guide on the Setup Software & Reference Guide CD-ROM for
instructions on how to check ECP settings and reconfigure if
needed.

Handling Error Messages

Problem
Printer does not
print

Possible Cause

Try This

When an error occurs, the POWER/ERROR light blinks. Count the number of orange
blinks between each green blink to identify the problem:
Printer blinks green

When the lamp blinks green, the printer is warming up or is
receiving print data from the computer. This is not an error
condition.

2 orange blinks
(paper is out, paper
jam or paper feed
error)

Reload the paper correctly. See “Loading Media into the
S800” on page 8 for how to load different types of media.

3 orange blinks
(paper jam)

See the troubleshooting topic “Paper jams in the printer” on
page 37.

4 orange blinks
(ink tank is out of ink)

Replace the empty ink tank. See “Monitoring Ink Levels” on
page 27 and “Replacing Ink Tanks” on page 28.

5 orange blinks
(printhead not
installed correctly)

Reseat printhead. See the S800 Reference Guide on the
Setup Software & Reference Guide CD-ROM for procedures.

If the paper is jammed, see the troubleshooting topic “Paper
jams in the printer” on page 37.

Troubleshooting
Problem
Printer does not
print
(continued)

Low ink alert
displays in the BJ
Print Monitor

Possible Cause

Try This

6 orange blinks
(printhead not
installed)

Install the printhead. If already installed, remove it, then
check the electrical contact area for any blockage or
protective tape. Re-install it when done. See the S800
Reference Guide on the Setup Software & Reference Guide
CD-ROM on the CD-ROM for procedures.

7 orange blinks
(printhead defective)

Make sure that you are using the printhead designed
specifically for the S800. Turn the printer off and on. If the
problem persists, contact the Customer Care Center.

Printer blinks green
and orange alternately

If the printer starts blinking green and orange alternately,
turn the printer off, unplug it from the power outlet, and wait
a few minutes. Plug it into the power outlet again, turn on
the printer, then restart the print job. If the problem
persists, contact the Customer Care Center.

One or more of the ink
tanks is low

When Backgrounding is turned on, you can confirm the low
ink alert in the BJ Print Monitor. (See the S800 Reference
Guide on the Setup Software & Reference Guide CD-ROM for
more information on using the BJ Print Monitor.)
After the alert displays, you can continue printing for a short
time, but have a replacement ready to install.
Windows
The low ink alert displays in the BJ Status Monitor.
Click the Ink Information tab to determine which ink
tank is low.
Macintosh
The low ink alert displays in a status dialog before a
print job starts.

Error message
displays in the BJ
Status Monitor

Printer is out of paper,
ink is low, paper jam

Windows
The BJ Status Monitor opens and displays a
message when an error occurs.
Read the error message, then click the Guide tab to
display more information about solving the
problem.
Macintosh
If Backgrounding is turned on with the Chooser, the
BJ Print Monitor displays an error.
Follow the instructions in the message to resolve the
problem.
See the S800 Reference Guide on the Setup Software
& Reference Guide CD-ROM for more information on
error messages.

Troubleshooting
Problem
System error
message
displays

Possible Cause
System error occurred

Try This
If a system error occurs, printing stops.
Windows
A window displays the error message. System errors
may include problems writing to LPT1 or USBPRN,
application errors, or general protection faults.
Make sure that the printer is turned on, the printer
and computer are connected securely, and that the
printer port is operating correctly.
Macintosh
The error message contains an error code *XXX,
where * is a letter and XXX is a number, which
represents the cause of the error.Make sure that the
printer is turned on, the printer and computer are
connected securely, and that the printer port is
operating correctly.

Customer Care Center
Canon offers a full range of customer technical support* options:

• For e-mail support, the latest driver downloads and answers to frequently
asked questions (www.usa.canon.com
www.usa.canon.com)
www.usa.canon.com

• 24-hour, 7-day-a-week automated support for troubleshooting issues on
most current products (1-800-423-2366
1-800-423-2366)
1-800-423-2366

• 24-hour, Fax-On-Demand System for product specifications and technical
information (1-800-526-4345
1-800-526-4345)
1-800-526-4345

• Free technical support Monday–Saturday (excluding holidays) for products
still under warranty** (1-757-413-2848
1-757-413-2848)
1-757-413-2848

• Technical support 7 days a week (excluding holidays) for products no longer
under warranty, at $9.99 per call (1-757-413-2848
1-757-413-2848)
1-757-413-2848

Within Canada, call for technical support 24 hours a day, 7 days a
week (1-800-OK-CANON
1-800-OK-CANON).
1-800-OK-CANON
* Support program specifics are subject to change without notice.
** Refer to the product information starting on page 64 for warranty details.

Chapter 5:
The BJ Solution Software–
Downloading Images
The BJ Solution software—a fun way to view, organize, adjust, and print images—
includes ZoomBrowser EX and PhotoRecord (for Windows) and ImageBrowser
(for Macintosh) and PhotoStitch (for Windows/Macintosh).

Easy-to-use features include:
• Move, copy, or delete images stored on computer disks.
• Crop images and adjust colors with simple editing tools.
• View all files within a specified folder simultaneously; zoom in and out for
easier visual searches.

• View your files in chronological order via the “time tunnel” window.
• Display images one-by-one at full-screen size using the slide show function.
• Merge a series of images into a panoramic view using the PhotoStitch
feature.

• Produce photo-like prints using Canon Photo Paper Pro or Canon Specialty
Paper. (See “Using Specialty Media” on page 4.) Print multiple images on a
single sheet, and add customized borders and background designs. Even add
titles and insert text in images and on pages. Or use a printing utility,
PhotoRecord, to create your own personal album.

The BJ Solution Software — Downloading Images

Minimum System Requirements
Windows
• Pentium 133 MHz, Windows 95/98 (32 MB RAM), Windows 2000/Windows NT
4.0 (64 MB RAM)

Macintosh
• Mac OS 8.1 or higher, 20 MB RAM

Installing the BJ Solution Software
To Install the BJ Solution Software in Windows:
Driver features and screen shots described in this chapter, reflect
Windows 98 and may be different for Windows 2000/Windows NT
4.0 users.

1. Close any open software applications.
2. Insert the BJ Solution CD in the CD-ROM drive. The Choose Destination
Location dialog box will open. Click Next. To choose another installation
folder, click Browse, then OK.
If the setup program does not run automatically, click Cancel,
then Exit. Click Start, then Run, and type x:\setup.exe, where
x is your CD-ROM drive.

3. Select the software to be installed. Click Next. Follow the on-screen
instructions.

4. When the Setup Complete dialog box appears, click Finish.
To Install the BJ Solution Software in Macintosh:
1. Close any open software applications and insert the BJ Solution CD in the
CD-ROM drive.

2. Double-click the CanonBJSD icon on your desktop. Double-click Install.
3. Select the software to be installed, then click Install. The Choose a Folder
dialog box will open.

The BJ Solution Software — Downloading Images
4. Select the destination folder, then click Choose. Follow the on-screen
instructions.

5. When the Installation Has Finished dialog box appears, click OK.

Accessing the Online Manual
The BJ Solution CD includes an electronic manual that is viewable with Adobe®
Acrobat Reader 4.0. Follow the instructions below to install Acrobat Reader,
which will enable you to view or print the BJ Solution Disk User’s Manual.

To install Adobe Acrobat Reader in Windows:
1. On your computer, insert the BJ Solution CD in the CD-ROM drive. The
BJ Solution installer program will begin. Click Cancel, then Exit Setup.

2. Click Start, then Run, then type x:\readme\english\acrobat\ar405eng.exe,
where x is your CD-ROM drive. Follow the on-screen instructions.

To view the manual in Windows:
1. Insert the CD in the CD-ROM drive.
2. The BJ Solution installer program will begin. Click Cancel, then Exit Setup.
3. Click Start, then Run, then type
x:\readme\english\bj_solution_disk_manual.pdf
where x is your CD-ROM drive. Click OK.

To install Adobe Acrobat Reader in Macintosh:
1. On your computer, insert the BJ Solution CD in the CD-ROM drive.
2. From your desktop, double-click the CanonBJSD icon, then click Readme,
English, Acrobat, Reader Installer. Follow the on-screen instructions.

To view the manual in Macintosh:
1. Insert the CD in the CD-ROM drive.
2. From your desktop, double-click the CanonBJSD icon. Double-click Readme,
English, BJ_Solution_Disk_Manual.pdf.

The BJ Solution Software — Downloading Images

Windows Users: Using Your Software
In this section you’ll learn how to:
• Start ZoomBrowser EX
• Print on Canon Photo Paper Pro
• Merge photos to create a panoramic view

Starting ZoomBrowser EX
To Start ZoomBrowser EX:
1. Make sure the images are on your hard drive or other accessible media.
2. Double-click the Canon ZoomBrowser EX icon on the desktop to start the
program.
If the Canon ZoomBrowser EX icon does not appear on the
desktop, click Start, Programs, Canon Utilities,
ZoomBrowser EX, then ZoomBrowser EX.

3. From the File menu, select Add Image
Library. Identify where the images are
stored, and click OK. The images will
display as thumbnails.

Printing on Canon Photo Paper Pro
To print on Canon Photo Paper Pro:
1. Select a folder or images for printing from the
ZoomBrowser EX Display window and click Print Layout to
start the PhotoRecord program. The selected images will
display automatically.

The BJ Solution Software — Downloading Images
2. From the PhotoRecord window, you can drag images to
change the layout, input descriptive text or captions, or
add images.

3. Click Album Settings. The Album Settings dialog box will
appear.

4. Make sure the Canon S800 is the selected printer.
5. Under Album Type, select Canon perforated paper
printing. Canon Photo Paper Pro 4 x 6 will become the
default media. The results will preview, click OK.

6. Load a sheet of Canon Photo Paper Pro into the paper tray,
then click Instant Print.
When using Canon Photo Paper Pro 4 x 6, insert the
sheets in the direction shown and print on the glossier
side. When finished, remove perforated edges. The
results look just like a photograph.
Remember, when handling specialty
media papers, always follow the
instructions included with the media for
the best printing results. See “Using
Specialty Media” on page 4 for a list of
other fun-to-use Canon Specialty
Papers.

Merging Photos to Create a Panoramic View
You can merge a series of overlapping images into a seamless panoramic view.

To create a panoramic view:
1. Select the images in the ZoomBrowser
window, then click Select All. The
images will highlight. From the Edit
menu, select PhotoStitch. The
PhotoStitch program will start.

2. Follow the on-screen instructions to
arrange, stitch, rotate, enlarge, or reduce
your image.

The BJ Solution Software — Downloading Images

Windows Users: Uninstalling the BJ Solution Software
To uninstall the BJ Solution Software in Windows:
• Click Start, Programs. Click Canon Utilities, ZoomBrowser EX, then
ZoomBrowser Uninstall, and follow the on-screen instructions.

• Click Start, Programs. Click Canon Utilities, PhotoStitch, then PhotoStitch
Uninstall, and follow the on-screen instructions.

Macintosh Users: Using Your Software
In this section you’ll learn how to:
• Start ImageBrowser
• Print on Canon Photo Paper Pro
• Merge photos to create a panoramic view

Starting ImageBrowser
To Start ImageBrowser EX:
1. Make sure the images are on your hard drive or other accessible media.
2. Double-click the Canon ImageBrowser icon on the desktop to
start the program.

3. Double-click the folder for the device
containing your images in the Browser
window. The images will display as
thumbnails.

The BJ Solution Software — Downloading Images
Printing on Canon Photo Paper Pro
To print on Canon Photo Paper Pro:
1. Select the images you desire to print, then click Print Layout. The selected
images will display automatically.

2. From the Browser window, you can drag images to change the layout, input
descriptive text or captions, or add images.

3. Click Layout Options in the Print window. The Layout
Options dialog box will open.

4. Under Layout Type, select Canon perforated paper.
Canon Photo Paper Pro 4 x 6 will become the default
media. Results will preview, then click OK.

5. The Paper Registration dialog box will open. Click OK.
6. In the Page Setup dialog box, select the Paper Size
menu and select Custom 1 - 3.

7. Click Custom. The Custom dialog box will open. Type
the Photo Paper Pro values found in the Paper
Registration dialog box. Click Apply. Make sure to
save your setting for future use.

8. Click OK in the Page Setup dialog box. The paper size is registered.
Now that Canon Photo Paper Pro has been registered, you can
simply select this custom paper size in the Page Setup dialog box
for future use.

9. Click Print. The printer driver setup screen will open.
10. Load a sheet of Canon Photo Paper Pro into the paper tray. Click Print.

The BJ Solution Software — Downloading Images
When using Canon Photo Paper Pro 4 x 6, insert the sheets in the direction
shown and print on the glossier side. When finished, remove perforated
edges. The results look just like a photograph.
Remember, when handling specialty
media papers, always follow the
instructions included with the media for
the best printing results. See “Using
Specialty Media” on page 4 for a list of
other fun-to-use Canon Specialty
Papers.

Merging Photos to Create a Panoramic View
You can merge a series of overlapping images into a seamless panoramic view.

To create a panoramic view:
1. Select the images in the Browser window, then click Select All. The images
will highlight. In the Edit menu, select PhotoStitch. The PhotoStitch program
will start.

2. Follow the on-screen instructions to
arrange, stitch, rotate, enlarge, or reduce
your image.

Macintosh Users: Uninstalling the BJ Solution
Software
To uninstall the BJ Solution Software in Macintosh:
• Drag its folders to the Trash icon located on your desktop.

Appendix
The following topics are included in this appendix:

• Installing the Printer Driver
• Uninstalling the Printer Driver
• Registering Your Canon Product
• System Requirements
• Safety Information
• Regulatory Information
• Product Specifications
• Limited Warranty—U.S. Only

Installing the Printer Driver
To install the printer driver in Windows:
For Windows 2000 or Windows NT 4.0, refer to the README.TXT
file on the S800 Setup Software & Reference Guide CD-ROM.

1. Be sure the printer is off before continuing.
2. Turn the computer on, then insert the S800 Setup Software & Reference
Guide CD-ROM in the CD-ROM drive. The setup program should run
automatically.
If the printer was turned on when the setup program ran, the Add
New Hardware Wizard will appear. Do NOT use the wizard—click
Cancel to close the window and continue.

Appendix

• If the setup program does not run automatically, click Start,
then Run, then type x:\msetup.exe (where x is the CD-ROM
drive).

• If prompted, select a language, then click OK.
3. Read the release notes, then click Next.
Next
4. Read the License Agreement, then click Yes.
5. When the main menu appears, click Install Software.
If a message prompts you to restart Windows, remove the
CD-ROM, then click OK. After the computer restarts, re-insert the
CD-ROM and continue.

6. Select Printer Driver,
Driver then click Start.
Start The printer driver will load
automatically.

7. At a certain point in the installation process, you will be prompted to turn on
the printer so the printer port (connection) can be automatically detected.
When prompted, turn on the printer. When the printer port has been
identified, click OK.
If your computer cannot detect a printer port, see the
troubleshooting tip for “Computer cannot detect a printer port”
on page 37.

8. Click Yes if you are prompted to restart the computer.
When the software installation process is completed, click Exit.

To install the printer driver in Mac OS:
1. Prepare your Mac (if needed).
• If you have an iMac® with Mac OS 8.1, download and install the iMac
Update 1.0 from www.apple.com.

• If you have multiple users set up in OS 9, log in as the Owner.
• To install the printer to a network, see the S800 Reference Guide on the
Setup Software & Reference Guide CD-ROM.

Appendix
2. Close any open software applications.
3. Insert the S800 Setup Software & Reference Guide CD-ROM in the CD-ROM
drive.

4. Open the printer driver folder on the CD-ROM, then select the English folder.
5. Double-click the Installer icon.
6. Read the License Agreement, then click Accept.
7. Click Install. The the printer driver will load automatically.
If a “No other applications can be running...” message displays,
click Continue.

8. When the installation has completed, click Restart.
9. After the computer restarts, select the Apple menu, then Chooser.
10. Click the S800 icon in the Chooser.
To use the BJ Print Monitor, you must click the Background button
to the On position.
For instructions on using this feature, see the S800 Reference
Guide on the S800 Setup Software & Reference Guide CD-ROM.

11. Close the Chooser.

Uninstalling the Printer Driver
To uninstall the printer driver in Windows:
1. Click Start,
Start Programs,
Programs then BJ Printer.
Printer
2. Click Uninstall.
Uninstall
3. Click Yes to confirm that you want to uninstall the printer driver.
To uninstall the printer driver in Mac OS:
1. Insert the S800 Setup Software & Reference Guide CD-ROM in the CD-ROM
drive.

2. Double-click Printer Driver.
Driver

Appendix
3. Double-click Installer in the English folder.
4. Read the License Agreement, then click Accept.
Accept
5. Select Uninstall from the drop-down list.
6. Click Uninstall.

Registering Your Canon Product
To register your Canon product in Windows:
1. Insert the S800 Setup Software & Reference Guide CD-ROM in the CD-ROM
drive.

2. When the Canon installation screen launches, click Install Software.
3. Click Utilities/Product Registration.
4. Click Product Registration and follow the on-screen instructions to register
your product. The serial number is located on the inside of the printer, to the
right of the printhead.

To register your Canon product in Macintosh:
1. Insert the S800 Setup Software & Reference Guide CD-ROM in the CD-ROM
drive.

2. From the Canon BJ window, double-click the Product Registration icon.
3. Click the Register Now button and follow the on-screen instructions to
register your product. The serial number is located on the inside of the
printer, to the right of the printhead.

System Requirements

Windows 95/98:

486 processor; 16 MB RAM; 40 MB free hard disk space

Windows 2000:

Pentium® processor, 133 MHz or faster; 32 MB RAM for
Professional, 64 MB RAM for Server; 25 MB free hard disk
space

Windows Me:

Pentium processor, 150 MHz or faster; 32 MB RAM; 40 MB
free hard disk space

Appendix
Windows NT 4.0:

Pentium processor; 16 MB RAM; 25 MB free hard disk space

Macintosh:

OS 8.1 or later; USB port; 10 MB RAM; 30 MB free hard disk
space
If you have an iMac with Mac OS 8.1, you must upgrade the
OS before installing the printer driver. iMac Update 1.0 is
available by download from www.apple.com.
If you have multiple users set up in OS 9, log in as the Owner
before downloading and installing.

Safety Information
Warnings and Cautions
This guide uses the following icons to indicate situations that could cause
damage or injury:
Always follow the instructions provided in Warnings to prevent
potential serious personal injury or death as a result of careless
operation of the equipment.
Always follow the instructions provided in Cautions to prevent
minor injuries to yourself or damage to the equipment as a result
of careless operation of the equipment.
Read and follow all of these cautions and warnings to ensure the safe use of the
printer. To avoid the hazards of fire, personal injury, or damage to the printer,
never attempt to use the printer in any way other than the methods described in
this guide.

Choosing a Location
Never place the printer near flammable solvents such as alcohol,
thinner, etc. To avoid the hazards of fire or electric shock, keep all
flammable liquids away from the printer.

• Never set the printer on a surface that is unstable or subject to excessive
vibration. The printer could tip or fall and cause injury.

• Never use the printer in a location that is subject to high humidity, dust, high
temperatures, or direct sunlight.

Appendix
• Set up and use the printer in a location where ambient temperature is within
41°F–95°F (5°C–35°C) and 10%–90% humidity with no condensation.
Never place the printer on a thick carpet or rug. Fibers or dust
entering the printer could cause a fire.
Keep the power outlet for the printer free of all obstacles so you
can unplug the power cord at any time. Such obstacles could
prevent you from unplugging the printer when a printer fault
occurs and cause a fire or electric shock. The socket-outlet shall
be installed near the equipment and shall be easily accessible.

• Always carry the printer with both hands holding both ends of the printer. To
avoid dropping the printer and causing injury, always carry it carefully when
moving it to another location.

Power Supply
Never attempt to plug the power cord into a power outlet when
your hands are wet. To avoid electric shock, make sure that your
hands are dry.

• Always push the plug completely into the power outlet. A loose or poorly
connected plug could cause a fire or electric shock.
Never cut, modify, stretch, bend, or twist the power cord, and
never place heavy objects on the power cord. A power leak from a
damaged power cord could cause a fire or electric shock.
Never plug the printer power cord into a power outlet (power
board, double adapter, etc.) that is shared by other devices or
office equipment. To prevent the hazards of fire or electric shock,
avoid overloading power points.

• Never use the printer if the power cord is bundled or knotted. To prevent the
hazards of fire or electric shock, make sure the power cord is straight.
If you detect smoke, unusual odors, or strange noises around the
printer, immediately press the POWER button to turn off the
printer and disconnect the power plug. To avoid fire or electric
shock, never use the printer under these conditions. Call for the
Customer Care Center.

Appendix
• Always grasp the plug when you unplug the power cord. Pulling on the power
cord could damage the cord and cause a fire or electric shock.
Never use an extension cord. To avoid a fire or electric shock,
always plug the power cord directly into the power outlet.
Never use a power supply voltage other than that supplied in the
country where you purchased the printer. Using incorrect voltage
could cause a fire or electric shock. The correct power supply
voltage for this printer is AC 120V, 60 Hz.

Cleaning and Maintaining the Printer
• Use only a slightly damp cloth to clean the printer. Never use flammable
solvents like alcohol, benzene, thinner, etc. If a flammable solvent contacts
an electrical component inside the printer, a fire or electric shock could
result.

• Always unplug the printer power cord before you clean the printer. If you
mistakenly turn on the printer while cleaning it, you could touch moving
components inside the printer and suffer injury.

• Never attempt to disassemble or modify the printer. The printer contains high
voltage components which could cause a fire or serious electric shock.

Working Around the Printer
Never use flammable sprays near the printer. Gases in the spray
could cause a fire or electric shock if they come in contact with
electrical components inside the printer.
Never insert your fingers or hands inside the printer while it is
printing. The printer contains moving parts which could cause
injury.
Never place anything on top of the printer, especially metal
objects (paper clips, staples, etc.), or containers with flammable
solvents (alcohol, thinners, etc.) Objects falling into the printer
could cause a fire or electric shock.

Appendix
If any foreign object, especially a piece of metal or liquid, falls
into the printer, immediately press the POWER button to turn off
the printer, unplug the power cord, then call the Customer Care
Center. Continuing to use the printer after a foreign object has
fallen into it could cause a fire or electric shock.

Printhead and Ink Tanks
For safety, always store printhead and ink tanks out of the reach
of small children. If a child accidentally licks or ingests any ink,
consult a physician immediately.
Never subject a printhead or ink tank to shocks or excessive
vibration. Shaking could cause ink to leak and stain clothing.
Never touch the printhead or electrical contacts on a printhead
immediately after removing it from the printer. These metal parts
become very hot during printing and could cause minor burns.

Turning Off the Printer
To avoid printer malfunction always use the POWER button to turn the printer on
and off. Never remove the power cord from the power outlet until you have turned
off the printer by pressing the POWER button. After the POWER/ERROR light goes
out, you can unplug the power cord from the power outlet.

Using the Printer Near Appliances and Fluorescent Lamps
Allow at least 6 inches clearance between the printer and another appliance or a
fluorescent lamp. Electrical noise generated by a fluorescent lamp placed too
close to the printer could cause the printer to malfunction.

Regulatory Information
Color Photo Printer Model: K10201 (S800)
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the

Appendix
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.

• Consult the dealer or an experience radio/TV technician for help.
Do not make any changes or modifications to the equipment unless otherwise
specified in the manual. Should such changes or modifications be made, you
could be required to stop operation of the equipment.
Use of shielded cable is required to comply with Class B limits in Subpart B of Part
15 of FCC Rules.
Canon U.S.A., Inc.
One Canon Plaza, Lake Success, NY 11042, U.S.A.
1-516-328-5600

Canadian Radio Interference Regulations
This digital apparatus does not exceed Class B limits for radio noise emissions
from a digital apparatus as set out in the interference-causing equipment
standard entitled “Digital Apparatus”, ICES-003 of the Industry of Science
Canada.
Cet appareil numérique respecte les limites de bruits radioléctiques applicables
aux appareils numériques de Classe B prescrites dans la norme sur le matériel
brouilleur: “Appareils Numériques”, NMB-003 édicatée par l’Industrie et
Sciences Canada.

Appendix

Product Specifications
Printing method:
Printing resolution:
Print speed:

Bubble Jet ink on-demand
2400 x 1200 dpi
(Printing with Canon standard pattern; speeds may vary based on contents
of print job and processor speed.)
Color photo (4" x 6")
Approx. 1 minute
Color photo (8" x 10")
Approx. 2 minutes
Print direction:
Bi-directional
Print width:
8.0 inches maximum (203 mm)
Resident print control mode:
Canon extended mode
Receiver buffer:
80KB
Interface (parallel):
IEEE 1284-compatible
Interface (USB):
USB 1.1-compatible
Interface connector (parallel):
Amphenol 57-40360 or equivalent
Interface connector (USB):
USB standard Series B receptacle
Recommended printer cable (parallel):
Material:
AWG28 or larger
Type:
Twisted-pair shielded cable
Length:
Up to 6.5 feet (2.0 m)
Connectors:
Amphenol 30360 or equivalent
Recommended printer cable (USB):
Material:
AWG28 (data wiring pair) or AWG20 to 28 (distribution pair)
Type:
Twisted-pair shielded cable
Length:
Up to 6.5 feet (2.0 m)
Connectors:
USB standard Series B pluggable
Acoustic noise level:
Approx. 37 dB (when printing with SuperPhoto print mode)
Operating environment:
Temperature:
41°F to 95°F (5°C to 35°C)
Humidity:
10% to 90% (no condensation)
Storage environment:
Temperature:
32°F to 95°F (0°C to 35°C)
Humidity:
5% to 90% (no condensation)
Power supply:
AC 120 V, 60 Hz
Power consumption:
Standby:
Approx. 5 W
Printing:
Approx. 26 W
Dimensions:
(with paper rest and paper output tray retracted)
17.7" (W) x 13.5" (D) x 8.2" (H)
450 mm (W) x 343 mm (D) x 208 mm (H)
Weight:
Approx. 13 lb. (5.9 kg)
Feed method:
Continuous feed through auto sheet feeder for High Resolution Paper,
Photo Paper Pro, Photo Paper Pro 4" x 6", plain paper, envelopes,
Transparencies, Glossy Photo Paper, High Gloss Photo Film, Glossy Photo
Cards, T-shirt Transfers, Banner Paper
Sheet feeder capacity:
Plain paper (17 lb.)
100 sheets maximum
High Resolution Paper
80 sheets maximum

Appendix
Envelopes
Transparencies
Glossy Photo Paper
High Gloss Photo Film
Glossy Photo Cards
Banner Paper
T-shirt Transfers
Photo Paper Pro 4" x 6"
Photo Paper Pro
Magnet Sheets
Ordinary print media:
Regular size:
Weight:
Thickness:
Graphic image printing:
Data format
Resolution
Printhead:

10 envelopes maximum
10 sheets maximum
1 sheet
1 sheet
1 sheet
1 sheet (can print up to 6 connected sheets)
1 sheet
20 sheets
1 sheet
1 sheet

Letter, Legal, 4" x 6", standard #10 and European DL envelopes
Automatic feed: 17–23 lb.
Manual feed: 17–133 lb.
0.02 inches (0.6 mm)
Canon extended mode raster image format
Canon extended mode 300, 600, 1200, 2400 dpi
Nozzles: 1,536 (256 per color)

Appendix

Limited Warranty—U.S. Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon”) with respect to the Canon
brand computer peripheral product (the “product”) that you have purchased, when purchased and used in the
United States. The product that you have purchased is the only product to which this warranty card and the
limited warranty provided by Canon and stated on the card apply.
Your product, when delivered to you in new condition in its original container, is warranted against defects
in materials or workmanship as follows: for a period of one (1) year from the date of original purchase, defective
parts or a defective product returned to a Canon repair facility or a Canon Authorized Service Facility (“ASF”) for
such product, as applicable, and proven to be defective upon inspection, will be exchanged for new or
comparable rebuilt parts, or a refurbished product, as determined by the Canon repair facility or the ASF.
Warranty repair or replacement shall not extend the original warranty period of the defective product. This
limited warranty does not cover any supplies or accessories, including without limitation, ink cartridges and ink
tanks, as to which there shall be no warranty or replacement.
This limited warranty shall only apply if the product is used in conjunction with compatible computer
equipment and compatible software, as to which items Canon shall have no responsibility.
Non-Canon brand equipment and software that may be distributed with the product are sold “as is,” without
warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a
particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such nonCanon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the product, and does not apply in
the following cases:
(a)

Loss of or damage to the product due to abuse, mishandling, improper packaging by you, alteration,
accident, electrical current fluctuations, failure to follow operating, maintenance or environmental
instructions prescribed in Canon’s instruction manual, or service performed by other than a Canon repair
facility or an ASF.

(b)

Use of parts or supplies (other than those sold by Canon) that cause damage to the product or cause
abnormally frequent service calls or service problems.

(c)

If the product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED
WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE,
GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON. (SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO
YOU.) CANON SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR
SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE
THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST
CANON BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON WHICH CAUSED
THE ALLEGED DAMAGE.
WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY
TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR
INABILITY TO USE THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON. (SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE
OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

Appendix
Canon offers a full range of customer technical support* options:
• For e-mail technical support, the latest driver downloads and answers to frequently asked questions
(www.usa.canon.com)
• 24-hour, 7-day-a-week, automated support for troubleshooting issues on most current products
(1-800-423-2366)
• 24-hour, Fax-On-Demand System for product specifications and technical information
(1-800-526-4345)
• Free technical support Monday—Saturday (excluding holidays) for products still under warranty**
(1-757-413-2848)
• Technical support 7 days a week (excluding holidays) for products no longer under warranty, at $9.99 per call
(1-757-413-2848)
If the problem can’t be corrected by using one of the above technical support options, you will be asked to
follow the applicable procedures for warranty service. Note that a dated proof of purchase (bill of sale) is
required to verify eligibility at the time of service. This requirement will be satisfied by providing a copy of your
dated bill of sale. You will also need to supply the product serial number.

Carry-In/Mail-In
Carry-In/Mail-In is a service program by which your defective product is repaired by an ASF. The name and
telephone number of the ASF(s) nearest to your location may be obtained from our Web site at:
www.usa.canon.com,
www.usa.canon.com or by calling the Canon Customer Care Center at 1-800-423-2366.
1-800-423-2366 If shipping is involved,
it is your responsibility to properly package and send your defective product, together with your dated proof of
purchase, a complete explanation of the problem and a return address, to the ASF at your expense. Do not
include any other items with your product. The repair(s) covered by this limited warranty will be made and the
product will be returned to you without charge by the ASF. Repairs not covered under this limited warranty will
be charged to you at such costs as each ASF may generally establish from time to time.
InstantExchange†
InstantExchange is a warranty program that expedites, usually by the next business day,†† the exchange of
a defective product with a refurbished product. The refurbished product you receive will be covered by the
balance of the period remaining on your original limited warranty. Note that by using this service you will keep
the replacement product that is sent to you, and your originally purchased product shall become the property of
Canon. InstantExchange warranty program service is available only during the express limited-warranty period
for your product and only in the continental United States, Alaska and Hawaii during such period.
If the Canon Customer Care Center representative cannot correct the problem with your product over the
telephone, and you elect InstantExchange warranty program service, the representative will issue you a
reference number upon verification of warranty eligibility. You will be asked for information pertaining to your
defective product and for a ship-to location for the replacement product (street address only). You must also
provide a major credit card number that will be pre-authorized by Canon in an amount up to the cost of a new
product at the time you elect InstantExchange warranty program service. Your credit card number will be
charged in an amount up to the cost of a new product (i) if you do not return your defective product to a Canon
repair facility by the date specified by Canon and in the manner described below; (ii) if the defect(s) in the
product is/are not covered by this limited warranty; or (iii) if the warranty period on the product has expired or
has not been sufficiently established by your supplying the appropriate documentation.
The Canon repair facility will ship out the replacement product via overnight courier, prepaid by Canon.
After receipt of the replacement product (with instructions and a pre-paid return waybill), follow the instructions
to ship the defective product to a Canon repair facility. You must return the defective product in the shipping
carton in which the replacement product was packed (be sure to retain your ink cartridges and tanks), and you

Appendix
must include the reference number, a copy of your dated proof of purchase (bill of sale) and a complete
explanation of the problem. Do not include any other items in the return shipping container.
This limited warranty gives you specific legal rights, and you may also have other rights that vary from
state to state.

Support program specifics are subject to change without notice.

Refer to the individual product information for warranty details.

†

InstantExchange warranty program service is subject to availability of refurbished replacement units.

††

9 a.m.–5 p.m. (local), Monday–Friday (excluding holidays). The Canon Customer Care Center must receive pertinent
information by 3 p.m. (E.S.T.) to ensure next-business-day InstantExchange warranty program service (two-business-day
InstantExchange warranty service for Alaska and Hawaii). Canon does not guarantee next-business-day service in the
event of factors beyond Canon’s reasonable control.

Index
A

adjusting
brightness . . . . . . . . . . . . . . . . . . . . . . . . . . 23
color balance . . . . . . . . . . . . . . . . . . . . . . . . 23
color saturation . . . . . . . . . . . . . . . . . . . . . . 23
colors in photographs . . . . . . . . . . . . . . . . . 20
print quality . . . . . . . . . . . . . . . . . . . . . . 20, 22
advanced print features. . . . . . . . . . . . . . . . . 19
aligning the printhead . . . . . . . . . . . . . . . . . . 29

default printer, setting. . . . . . . . . . . . . . . . . . . 2
Draft print mode . . . . . . . . . . . . . . . . . . . . . . . 15
driver
definition of . . . . . . . . . . . . . . . . . . . . . . . . . . 1
installing . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
recalling saved settings . . . . . . . . . . . . . . . 24
removing . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
saving setting for future use. . . . . . . . . . . . 24
setting options . . . . . . . . . . . . . . . . . . . . . . 15
troubleshooting installation of . . . . . . . . . 36
uninstalling . . . . . . . . . . . . . . . . . . . . . . . . . 55
DTP print mode . . . . . . . . . . . . . . . . . . . . . . . . 15

B
banner paper . . . . . . . . . . . . . . . . . . . . . . . . . . 5
BJ Solution Software . . . . . . . . . . . . . . . . . . . 45
installing . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
brightness, adjusting. . . . . . . . . . . . . . . . . . . 23

C
Camera print mode. . . . . . . . . . . . . . . . . . . . . 15
cancelling print jobs, how to . . . . . . . . . . . . . 14
cleaning the printhead. . . . . . . . . . . . . . . . . . 32
color balance, adjusting . . . . . . . . . . . . . . . . 23
color photographs, optimizing colors in . . . 20
color saturation, adjusting . . . . . . . . . . . . . . 23
creative media
banner paper . . . . . . . . . . . . . . . . . . . . . . . . . 5
how to load . . . . . . . . . . . . . . . . . . . . . . . . . . 8
magnet sheets . . . . . . . . . . . . . . . . . . . . . . . . 5
transparencies. . . . . . . . . . . . . . . . . . . . . . . . 5
T-Shirt Transfers . . . . . . . . . . . . . . . . . . . . . . 5
customer care center, contacting . . . . . . . . . 44

E
edges, smoothing . . . . . . . . . . . . . . . . . . . . . 19
envelopes
how to load . . . . . . . . . . . . . . . . . . . . . . . . . 13
sizes of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
error messages, explaination of . . . . . . . . . . 40

F
fixing problems, how to . . . . . . . . . . . . . . . . . 35

G
Graphic print mode . . . . . . . . . . . . . . . . . . . . 15

I
ImageBrowser. . . . . . . . . . . . . . . . . . . . . . . . . 50
ink levels, monitoring . . . . . . . . . . . . . . . . . . 27
ink tanks
monitoring levels in. . . . . . . . . . . . . . . . . . . 27
replacing . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Index
L
loading
envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . 13
paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

M
magnet sheets . . . . . . . . . . . . . . . . . . . . . . . . . 5
maintaining your printer . . . . . . . . . . . . . . . . 27
Manual print mode . . . . . . . . . . . . . . . . . . . . 15
media to avoid . . . . . . . . . . . . . . . . . . . . . . . . . 6
monitoring ink levels. . . . . . . . . . . . . . . . . . . 27

N
nozzle check pattern, printing . . . . . . . . . . . 30

O
online manual, BJ Solution Software . . . . . . 47
online product registration . . . . . . . . . . . . . . 56

P
panoramic view . . . . . . . . . . . . . . . . . . . . 49, 52
paper
creative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
general. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
how to choose. . . . . . . . . . . . . . . . . . . . . . . . 4
how to load . . . . . . . . . . . . . . . . . . . . . . . . . . 8
landscape . . . . . . . . . . . . . . . . . . . . . . . . . . 16
lever position for thick paper. . . . . . . . . . . . 7
orientation, setting. . . . . . . . . . . . . . . . . . . 16
photograph . . . . . . . . . . . . . . . . . . . . . . . . . . 4
portrait. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
size, setting. . . . . . . . . . . . . . . . . . . . . . . . . 16
special . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
thick. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
perforated paper . . . . . . . . . . . . . . . . . . . 48, 51
Photo Paper Pro . . . . . . . . . . . . . . . . . . . . 48, 51
Photo print mode. . . . . . . . . . . . . . . . . . . . . . 15
photographs
caring for . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
optimizing color in . . . . . . . . . . . . . . . . . . . 20
printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
prolonging life of . . . . . . . . . . . . . . . . . . . . . 4
special paper for . . . . . . . . . . . . . . . . . . . . . . 4

PhotoStitch . . . . . . . . . . . . . . . . . . . . . . . 49, 52
print job
cancelling . . . . . . . . . . . . . . . . . . . . . . . . . . 14
print mode
definition of. . . . . . . . . . . . . . . . . . . . . . . . . 15
setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
print quality, adjusting . . . . . . . . . . . . . . . . . 22
printer
choosing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
maintaining your printer . . . . . . . . . . . . . . 27
setting as default . . . . . . . . . . . . . . . . . . . . . .2
printer driver, definition of . . . . . . . . . . . . . . . .1
printhead
aligning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
printing
adjusting brightness . . . . . . . . . . . . . . . . . 23
adjusting color balance . . . . . . . . . . . . . . . 23
adjusting color saturation . . . . . . . . . . . . . 23
adjusting print quality . . . . . . . . . . . . . . . . 22
nozzle check pattern . . . . . . . . . . . . . . . . . 30
on creative media . . . . . . . . . . . . . . . . . . . . . .5
on specialty media . . . . . . . . . . . . . . . . . . . . .4
on thick paper. . . . . . . . . . . . . . . . . . . . . . . . .6
photographs . . . . . . . . . . . . . . . . . . . . . . 3, 20
smoothing rough edges . . . . . . . . . . . . . . . 19
troubleshooting bad printouts . . . . . . . . . 40
troubleshooting problems with. . . . . . . . . 37
problems, what to do to fix. . . . . . . . . . . . . . 35

R
registering your product . . . . . . . . . . . . . . . . 56
replacing empty ink tanks . . . . . . . . . . . . . . 28

S
safety information . . . . . . . . . . . . . . . . . . . . .
setting
orientation of paper . . . . . . . . . . . . . . . . . .
paper orientation . . . . . . . . . . . . . . . . . . . .
paper size . . . . . . . . . . . . . . . . . . . . . . . . . .
print mode. . . . . . . . . . . . . . . . . . . . . . . . . .
size of paper . . . . . . . . . . . . . . . . . . . . . . . .

57
16
16
16
15
16

Index
smoothing rough edges in images . . . . . . . . 19
specialty media
how to load . . . . . . . . . . . . . . . . . . . . . . . . . . 8
printing on . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
types of. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Standard print mode . . . . . . . . . . . . . . . . . . . 15
stopping print job, how to . . . . . . . . . . . . . . . 14
system requirements . . . . . . . . . . . . . . . . . . . 56

T
tech support, how to contact. . . . . . . . . . . . . 44
Text print mode. . . . . . . . . . . . . . . . . . . . . . . . 15
thick paper
lever position . . . . . . . . . . . . . . . . . . . . . . . . . 7
sizes of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
thick paper, printing on . . . . . . . . . . . . . . . . . . 6
transparencies . . . . . . . . . . . . . . . . . . . . . . . . . 5
troubleshooting
error messages . . . . . . . . . . . . . . . . . . . . . . 40
installing the print driver . . . . . . . . . . . . . . 36
printing problems . . . . . . . . . . . . . . . . . . . . 37
software installation problems . . . . . . . . . 36
T-Shirt Transfers . . . . . . . . . . . . . . . . . . . . . . . . 5

U
uninstalling the BJ Solution Software. . . 50, 52
uninstalling the print driver. . . . . . . . . . . . . . 55

W
warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Z
ZoomBrower EX . . . . . . . . . . . . . . . . . . . . . . . 48

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Canon S800 Users Manual

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