CaptionCall 67T Telephone with WiFi User Manual

CaptionCall, LLC Telephone with WiFi Users Manual

Users Manual

CaptionCall 67T PhoneUser Guide
CaptionCall Support 1-877-557-2227 Page 3ContentsWelcome ....................................................................................... 7How CaptionCall Works ......................................................... 9Phone Features .......................................................................... 9Key Parts of Your CaptionCall Phone ................................. 11The Back of Your CaptionCall Phone .................................. 12Touchscreen ............................................................................ 14Phone Basics .............................................................................. 17Turn Captions On ................................................................... 18Make Captioned Calls ........................................................... 18Make Captioned Speakerphone Calls ................................. 19Answer Calls ........................................................................... 20Return a Call ........................................................................... 21Adjust Handset/Speaker Volume ........................................ 22In Call Options Menu ............................................................ 24Mute a Call .............................................................................. 25Help Screens ............................................................................ 26Back Buon .............................................................................. 27Home Buon ........................................................................... 27Recent Calls ............................................................................... 29View Recent Calls ................................................................... 30Call Detail ................................................................................ 31Phone Book ............................................................................... 35View the Phone Book ............................................................. 36Call a Contact .......................................................................... 37Create a Favorites List ........................................................... 39Edit a Contact .......................................................................... 40Delete a Contact ...................................................................... 41Adding Contacts Online ........................................................ 42
CaptionCall 67T PhonePage 4Saved Calls ................................................................................ 47Saving Conversations ............................................................ 48Viewing Saved Conversations .............................................. 49Messages .................................................................................... 53Seing Up Voicemail Defaults ............................................. 55Caption Voicemail .................................................................. 56Captioning Answering Machine Messages ........................ 57Seings ....................................................................................... 59Call Defaults ............................................................................ 60Display Seings ...................................................................... 61Adjust the Ringer.................................................................... 62Amplication Seings ........................................................... 64Network ................................................................................... 66Recent Calls ............................................................................. 71Time Zone ................................................................................ 72Voicemail ................................................................................. 73About ........................................................................................ 73Troubleshooting ...................................................................... 75Technical Specications ......................................................... 76Copyright & Trademarks ...................................................... 78Important Safety Instructions ............................................... 79
CaptionCall Support 1-877-557-2227 Page 5
Welcome
WelcomePage 8
CaptionCall Support 1-877-557-2227 Page 9Welcome to your new CaptionCall® Phone. This phone features a large, easy-to-read screen that displays wrien captions of what callers say to reinforce anything you might miss. The CaptionCall phone is also amplied, allowing you to increase the decibels to a level you are comfortable hearing.How CaptionCall WorksSimilar to captioned television, but only available to people with hearing loss, CaptionCall uses advanced technology and a communications assistant to quickly provide wrien captions of what callers say on a large, easy-to-read screen. It works like a regular telephone – simply dial and answer calls as usual – speak and listen using a phone handset like always.Phone FeaturesYour CaptionCall phone is like a regular telephone and a touchscreen phone all in one. The touchscreen display is a unique and powerful feature of the CaptionCall Phone. The most important use of the display is to show the text of your captioned telephone calls. Other uses for the display are:• To show you a list of your Recent Calls• To allow you to create and manage a list of Contacts• To display your Saved Calls• To caption your Voicemail and/or Answering Machine messages• To allow you to change the phone’s Seings• To display built-in Help text for the current screen The CaptionCall phone also features manual controls for turning on and o captions, speakerphone, volume control, and a large back-lit keypad.
WelcomePage 10 HandsetHigh Volume Alert Displays when phone volume could be harmful to residual hearing.Switch Hook button Press to hang up a call.SpeakerFor use with the speakerphone feature.Captions Button Press to turn captioning onor o. The buon glows green when captioning is turned on.
CaptionCall Support 1-877-557-2227 Page 11Key Parts of Your CaptionCall PhoneTouchscreen Display Shows captions and lets you interact with the phone interface.Speakerphone Button Press to turn on speakerphone, even when the handset is still in its cradleVolume Control Knob Controls both call volume and ringer volume. Rotate clockwise to increase volume and counter-clockwise to decrease volume. Dial light will change from green, to amber, to red as volume increases. Telephone Keypad
WelcomePage 12The Back of Your CaptionCall PhoneStand Release Button Press this buon to adjust the angle of your stand.Telephone Line PortEthernet (LAN) PortPower Cable Port
CaptionCall Support 1-877-557-2227 Page 13Adjustable StandCaptionCall Phone Identification and Return InformationHandset Port
WelcomePage 14TouchscreenPhone Menu Gives you access to all of your phone’s features.Phone Book Save and store Contacts.Saved Calls Access Previous Captioned Calls.Messages Captioned Voicemail or Answering Machine Messages.Settings Controls for your CaptionCall phone. Help Use this buon to guide you through the various functions of your CaptionCall phone.
CaptionCall Support 1-877-557-2227 Page 15Scroll Buttons Scrolling can be performed by either sliding your nger up and down the screen, or by touching these buons.
Phone Basics
CaptionCall Phone BasicsPage 18Turn Captions OnWhen answering calls:1. Pick up the handset to answer the incoming call.2. Press the Captions buon.When making calls:1. Pick up the handset.2. Press the Captions buon.3. Dial your call using the keypad.Green Captions buon = Captions ONMake Captioned Calls1. Pick up the handset.2. Press the Captions buon.3. Dial the number you want to call using the keypad.Your call will now be captioned.
CaptionCall Support 1-877-557-2227 Page 19Make Captioned Speakerphone Calls1. Press the Speakerphone buon. The buon will light up in green and a dial tone will sound.2. Press the Captions buon.3. Dial your call using the keypad.Helpful HintsOther ways to turn captions ON:• Touch the Turn on Captions buon during the call.• Set “Captions Always On” using the Call Defaults menu (see “Call Defaults” on page 60). Other ways to make captioned calls:• Return a call using the Recent Calls list (see “Set “Captions Always On” using the Call Defaults menu (see “Call Defaults” on page ).” on page 19“View Recent Calls” on page 30).• Call someone using the Phone Book (see “Call a Contact” on page 37).
CaptionCall Phone BasicsPage 20Answer CallsWhen the phone rings:1. Press the Captions buon to start captions. 2. Pick up the handset.3. Speak into the handset and listen to it as you normally would.You can start captions at any time during the call. Helpful HintsOther ways to turn captions ON:• Touch the Turn on Captions buon during the call. • Set “Captions Always On” using the Call Defaults menu (see “Call Defaults” on page 60).
CaptionCall Support 1-877-557-2227 Page 21Return a Call1. Pick up the handset OR press the Speakerphone buon.2. The Captions buon will display. Touch to enable captions. The buon will close, and you will see your recent calls list --You will not be able to see your recent calls list until you touch this buon.3. A list of your Recent Calls will display on the touchscreen. 4. Touch the call that you want to return. The call will be immediately made. Helpful HintsUse your nger to swipe up and down the list as needed to view all recent calls.Other ways to turn captions ON:• Press the Captions buon on the phone before picking up the handset.• Set “Captions Always On” using the Call Defaults menu (see “Call Defaults” on page 60).
CaptionCall Phone BasicsPage 22Adjust Handset/Speaker VolumeWhile in a call, you can adjust the volume on your handset or speakerphone to a level you are comfortable hearing.1. Pick up the handset or press the speakerphone buon.2. Turn the Volume knob to adjust call volume.• Clockwise increases call volume.• Counter-clockwise decreases call volume.As you increase the volume level, the color of the Volume meter and the ring surrounding the Volume knob will change from green, to amber, to red.WARNINGDo not set the volume level higher than is necessary for you to hear calls. Excessive volume can cause hearing damage.The Volume meter and knob light will turn to red when the volume exceeds a safe volume. Also a warning will display in the handset cradle.
CaptionCall Support 1-877-557-2227 Page 23Helpful HintsWhen the volume is set to high, but not dangerous levels, the volume will stay the same for all subsequent calls. However, when the volume is increased to dangerous levels, the volume will return to a nominal level for the next call.To set the volume level at the same level for all calls, use the Override Volume Reset feature on the Call Defaults screen (see “Call Defaults” on page 60). 
CaptionCall Phone BasicsPage 24In Call Options MenuWhen in a call, the Call Options Menu allows you to turn o Captioning, access your Phone Book and adjust seings for this call. Turn captions o by touching O. To access your Phone Book while on a call to look up a contact:1. Select Options.2. Select Phone Book. A keypad will display.3. Select either the leer of the rst name of the contact (last name if you’ve re-orcdred your contacts by last name in Seings -- see”Display Seings” on page 61) or the star to pull up your Favorites.4. Use your nger to scroll through the contacts.
CaptionCall Support 1-877-557-2227 Page 255. Select a contact to display their contact information. To adjust your text size or your screen brightness while on a call:1. Select Options.2. Select Seings. The available seings will display.3. Adjust your seings as needed. Helpful Hints• Close the Options window by touching the X in the top left of the function.• Options will close after 15 seconds if it is not used.Mute a CallYou can Mute your side of a call at any time by touching the Mute buon while on a call. This will only mute your voice and your caller will still be heard and captioned.
CaptionCall Phone BasicsPage 26Help ScreensAny time you see the Help buon in the lower left corner of the phone, you can touch it to view a Help screen for the function you’re currently using. Touch the Help buon to display the help screen for the page.Helpful HintsUse your nger to swipe up and down the screen as needed to view all the information.
CaptionCall Support 1-877-557-2227 Page 27Back ButtonThe back buon will display at the top of screens that are part of an overall function (like Phone Book, Help, or Seings). The buon displays an arrow pointing to the left and the name of the screen you were on prior to this one. Touch the Back Buon to return to your previous screen.Home ButtonThe Home buon displays in the top left of all the screens, with the exception of Recent Calls. Touch the Home buon to return to the Recent Calls screen.
Recent Calls
Recent CallsPage 30Your Home screen for the CaptionCall phone is your Recent Calls screen. This screen displays your most recent calls and stores them for 30 days.• Calls marked with the indicate calls that were made to you that you received (answered). • Calls marked with the indicate calls that you made.• Calls marked with the indicate calls you missed. Helpful HintsUse your nger to swipe up and down the list as needed to view all recent calls.View Recent Calls1. Touch the Main screen.2. The Recent Calls list displays.3. To redial a call, touch the name or phone number. This will automatically redial the call. If captions are not turned on, you will be prompted during the call to activate them. You can start captions at any time during the call.
CaptionCall Support 1-877-557-2227 Page 314. To review a recent call to see the details, touch the icon on the right of the call. The Call Detail screen will display. Call DetailThe Call Detail screen displays the contact information, phone number, and the date and time of a recent call.To call a contact from this screen: 1. Pick up the handset to immediately call the number. 2. Turn on captions by pressing the Captions buon on the CaptionCall phone or by touching the captions buon displayed on the screen.3. Touch the Return Call buon to dial the phone number.
Recent CallsPage 32You can save the number from the recent call to your Phone Book, by either adding the number to an existing contact or create a new contact from the number.• Touch the Create New Contact buon to create a new contact for this caller in your Phone Book (see “Add a Contact” on page 37).• Touch the Add to Existing Contact buon to assign the phone number for this call to an existing contact in your Phone Book. 1. Scroll up/down your Contacts list to locate whom you would like to add the selected phone number.2. Touch that contact to add the selected phone number. The Edit Contact Screen will display with the selected phone number already added to the rst available phone number eld3. You can assign a phone type for this number in this contact, to help you remember which phone type it is. Mobile Home Work4. Touch the Save buon to save the new phone number for this contact.• Touch the Call History buon to display all the calls made to and received from this number.• Touching the dates will call the number.
CaptionCall Support 1-877-557-2227 Page 33• Touching Saved Call will display the captions from the call. • Touch Delete This Call to delete the call from the Call History list. You will be promted to conrm you want to delete the call.Deleting a call will not delete a saved contact from your Phone Book.NoteIf your caller is already a contact in your Phone Book, instead of seeing the Return Call, Create New Contact and Add to Existing Contact buons, you will see the caller’s phone numbers, Call History and Delete This Call. You can save the number from the recent call to your Phone Book, by either adding the number to an existing contact or create a new contact from the number.• Touch the Create New Contact buon to create a new contact for this caller in your Phone Book (see “Add a Contact” on page 37).• Touch the Add to Existing Contact buon to assign the phone number for this call to an existing contact in your Phone Book. 1. Scroll up/down your Contacts list to locate whom you would like to add the selected phone number.2. Touch that contact to add the selected phone number. The Edit Contact Screen will display with the selected phone number already added to the rst available phone number eld3. You can assign a phone type for this number in this contact, to help you remember which phone type it is. Mobile Home Work4. Touch the Save buon to save the new phone number for this contact.• Touch the Call History buon to display all the calls made to and received from this number.• Touching the dates will call the number.
Phone Book
Phone BookPage 36The Phone Book feature lets you save contacts on your phone for easy redialing. You can save multiple numbers for each contact, and use CaptionCall’s online service to assign a photo or image for this contact.View the Phone Book1. Touch the main screen.2. Select the Phone Book buon.3. Your list of contacts displays.Use your nger to scroll up and down the list as needed to locate a contact. Helpful Hints• Use your nger to scroll up and down in the Phone Book as needed to view all of your contacts.• Touch a contact to view the name and phone number information for that contact. • Touch Home to return to the main screen (recent calls)
CaptionCall Support 1-877-557-2227 Page 37Call a Contact1. Touch Phone Book, the Phone Book displays. 2. Touch the desired contact in the list that you want to call.3. Touch the phone number you want to dial.4. Lift the handset or push the Speakerphone buon. Add a Contact1. Touch the main screen.2. Select the Phone Book buon, the Phone Book displays.3. Touch the Add Contact buon, the Create Contact screen displays.
Phone BookPage 384. Touch the First Name eld on the screen to view the keyboard and type in their rst name, touch Save, and then repeat this for their last name and phone numbers. 5. Touch the Save buon after completing each eld to save it.6. When nished, touch the Save buon on the Create Contacts screen. 7. The new contact will now display in the Phone Book.Helpful Hints• The default for text is all caps. You can change to lower case by touching the Shift key on the keyboard.• Selecting Favorite allows sorting a smaller list of contacts.
CaptionCall Support 1-877-557-2227 Page 39• You can also create a new contact using the Recent Calls list (see “You can save the number from the recent call to your Phone Book, by either adding the number to an existing contact or create a new contact from the number.” on page 32). Touch the Create New Contact buon on the Call Details screen, and follow the previous steps for Adding a Contact.Create a Favorites ListYour Favorites list allows you to select frequent contacts for quick access.To see your Favorites list, touch the Favorites buon at the top right of the Phone Book screen. To add a contact to favorites: 1. Open the Phone Book and select the contact you want to add to favorites.Touch the contact so the Contact Detail screen displays.2. Touch the Edit buon on the left. The Edit Contact screen displays.3. Touch the Star on the right-side of a contact to add that contact to your list of Favorites. The star will change to a yellow color to indicate the contact has been added to Favorites.
Phone BookPage 40Edit a Contact1. Open the Phone Book and select the contact you want to edit. Touch the contact so the Contact Detail screen displays.2. Touch the Edit buon on the left. The Edit Contact screen displays. 3. Touch the elds you want to change. The keyboard will display to allow you to make edits.4. Touch the Save buon.5. When nished, touch the Save buon on the Edit Contact screen.
CaptionCall Support 1-877-557-2227 Page 41Delete a Contact1. Open the Phone Book and select the contact you want to delete. Touch the contact so the Contact Detail Screen displays.2. Touch Delete.3. A conrmation window displays to verify whether you want to delete the contact or keep them. 4. Touch Delete to remove the contact from your CaptionCall phone.
Phone BookPage 42Adding Contacts OnlineYou can easily add contacts via your online CaptionCall account. Once a contact is created online, it will be automatically available on your CaptionCall phone. You can also add photos to your contacts online.To view and add contacts online:1. Go to www.captioncall.com and log in to your account at the top of the screen. You will have been given your user name and password when your CaptionCall phone was installed. If you have any trouble remembering your user name or password, the online system can help you nd/update that information.2. Once you have successfully logged in, click “My Account” at the top. Your Account screen will display.3. Click My Contacts in the column on the left. Your Contacts screen will display. From here you can manage and edit any existing contacts or add new ones.There are two methods for adding contacts. You can either add them individually, or upload a contact list from your computer.
CaptionCall Support 1-877-557-2227 Page 43Add Individual Contacts1. Click the Add Contact buon. The Add Contact window will display. 2. Enter your contact information in each of the elds provided. • Enter their rst name and last name.• Phone number types are available to identify the type of phone the number will dial. The types are: Home, Oce and Mobile.• Enter the phone numbers.• Check the box at the top left to add this contact immediately to your favorites list, or leave it blank to just add it as a regular contact. • If you have already uploaded photos to the CaptionCall website, they will be displayed below, and you can select one of those photos for your contact. • If you don’t have a photo of your contact uploaded, click “Choose File” to select an image from your computer. A window will open that will let you explore your computer for the correct photo. Once you have found it, select it, and click “Open” the window will close and the name of the le will display next to “Choose File.”• Once the image has been selected, click the “Upload” buon to add the image to the contact.3. Click Submit to save your contact.
Phone BookPage 44Import ContactsContacts can be imported from a directory you already have on your computer. These must be VCF les in order for the system to import the list. To import contacts:1. Click “Import Contacts.” The Import Contacts screen will display. 2. Click “Choose File.” A window will open that will let you explore your computer. Browse for the VCF le you wish to import. Select it and click “Open.”3. Click “Retrieve File”. Your contacts will be imported.Helpful HintsYou can edit/delete your contacts using the online system. • Scroll to the contact, or use the leers to nd them alphabetically. • Click the “Edit” buon to edit the contact. The same window you used to create the contact will display with their information already loaded. • Update their information and click “Submit.”• To delete a contact, click the “X” buon. A window will display to verify that you want to delete this contact. Click “Yes” to complete deletion.
CaptionCall Support 1-877-557-2227 Page 45Upload PhotosYou can also upload photos only. This allows you to have a group of photos in place as you create your contacts. To upload a photo:1. Click “Upload Photo.” The Upload Photo window will display. 2. Click “Choose File” and browse to the photo you wish to upload.3. You can add a photo caption to the image to help remind you of who or what is in the image. 4. Click “OK” to upload the photo. Helpful HintsOnce a photo is uploaded, you can add it to a contact by clicking on the add to contact buon under the image. A window will display with a list of your contacts. Select one and add the photo.
Saved Calls
Saved CallsPage 48Saving ConversationsSaved Conversations are any captioned calls that you choose to save on your CaptionCall phone. These conversations are saved until you choose to delete them. Some reasons to save captioned calls include:• Saving an important conversation from a family member.• Capturing price quotes. • To view the captions at a later time.Captioning must be active before you can save a conversation.1. Make a captioned call as you normally would (see “Set “Captions Always On” using the Call Defaults menu (see “Call Defaults” on page ).” on page 19 for instructions).2. Touch the Save Call buon to save this conversation.3. The Save Call buon will turn green (to indicate that you are saving this conversation). Helpful Hints• After the Save Conversation buon turns green, do not touch it again before you hang up. Otherwise the conversation will not be saved.• You can also save the captions from Voicemail messages (see “Caption Voicemail” on page 56).
CaptionCall Support 1-877-557-2227 Page 49Viewing Saved ConversationsViewing the captions of your saved conversations is easy.1. Touch the screen.2. Touch the Saved Calls buon. The Saved Calls screen will display.3. Touch the conversation that you want to view on the Saved Calls screen.4. The saved captions for that conversation will display on the screen.5. Use your nger to scroll up and down the screen as needed to view the entire conversation.6. When you are nished, touch the Home buon at the top to return to the main screen.
Saved CallsPage 50Helpful Hints• Your saved conversations remain available until you delete them.• While the Saved Call is open, touch the Delete buon to delete the current conversation.
CaptionCall Support 1-877-557-2227 Page 51
Messages
VoicemailPage 54The Messages buon allows you to caption voicemail or answering machine messages. These messages can be saved to your Saved Calls list, and designated as either Voicemail or Answering Machine. When you rst touch the Messages buon in the main menu, a prompt will display. Select the type of messaging you want captioned. • Voicemail is used to capture messages left on your voicemail service, often provided by your telephone company.• Answering Machine is used to capture a seperate machine you use to record your missed calls. Helpful Hints• Touch the X in the upper left to clear any prompts like the one displayed above.• You can also permanently enter your Voicemail seings. See “Voicemail” on page 73 for details.
CaptionCall Support 1-877-557-2227 Page 55Setting Up Voicemail Defaults1. Select Voicemail Seings. The Voicemail setup screen will display. 2. Touch the rst eld to place a checkmark in the box. The Voicemail or Answering Machine buons will become available. 3. Touch voicemail.4. Touch the number eld. The number keyboard will display. 5. Enter the number and touch Save.
VoicemailPage 566. Your voicemail is now ready. The “Messages” buon on the main screen will change to read “Voicemail”. Caption Voicemail1. Pick up the handset.2. Turn on captions by either pressing the Captions buon, or by touching the Captions prompt on the screen.3. Touch Messages or Voicemail.4. As your voicemail is played, the messages will be captioned.
CaptionCall Support 1-877-557-2227 Page 575. Touch Save Call to save your voicemail to your Saved Calls. Captioning Answering Machine Messages1. Pick up the handset and place it near the answering machine speaker.2. Touch the Messages Buon and select Answering Machine. 3. Begin playing your answering machine messages.4. The captioning will begin. 5. Touch save call to save to your Saved Calls.6. Hang up the receiver when done to stop the call.
Settings
SettingsPage 60Seings will let you set your phone’s defaults and you can troubleshoot and control many of your CaptionCall phone’s functions. Helpful HintsTouch the Home Buon to return to the recent calls screen.Call DefaultsCall Defaults lets you permanently set captions, override the volume reset and select your preferred captions language. Captions Always OnIf this is selected, you will rst be prompted to accept the legal notice. If captions are set as always on, they can still be turned o for a call by pressing the Captions buon, but will be on by default for all other calls.EspañolSelecting this check box will set Spanish as the captioning default for all calls. If it is not selected, English will be the captioning default.Override Volume ResetSelecting this check box disables the safety feature that reduces the handset volume to normal after each call made at a dangerous volume level.
CaptionCall Support 1-877-557-2227 Page 61Display SettingsDisplay Seings allow you to control the sort order of your contact list, the text size of captions, and brightness of the display. Sort OrderThe Contact Sort Order seing lets you specify the alphabetical order in which your contacts are displayed in your Phone Book.• Touch either “First, Last” or “Last, First” to change the sort order in the Phone Book.• Changing the Sort Order will change the leer a contact is sorted under in the Phone Book. For example, by selecting “Last, First” Arthur Franklin would be changed to Franklin, Arthur and sorted under F instead of A. Text SizeThe Text Size seing lets you permanently specify the size of the text that appears on the display. There are three text size seings: Normal,. Large, and Extra Large.Touch one of the Text Sizes to select your default text size. This size can be increased during a call.
SettingsPage 62BrightnessThe Brightness seing lets you increase or decrease the brightness of the display. There are three brightness seings: Normal, Bright, and Extra Bright.Touch one of the Brightness buons to select your default brightness seing.Adjust the RingerRinger seings allow you to select a ring tone and set how loud the CaptionCall phone rings when you receive calls.To adjust ringer seings:1. Touch the screen.2. Touch the Seings buon.3. Touch the Ringer buon.4. Touch the Ring Tone eld and select a ring tone from the list. Ring tones include: Pitch 1, Pitch 2, Pitch 3, and Pitch 4.When you select a ring tone, it will briey play so you can hear it.
CaptionCall Support 1-877-557-2227 Page 63Helpful Hints• You can turn your ringer o, by touching Ringer O. No sound will play while the ringer is set to o.• You can also set your phone’s screen to ash on an incoming call. Touch the box next to “Flash screen on incoming call” to place a checkmark in it, and activate this feature. Adjust Ringer VolumeWith the phone on the hook, turn the volume control knob until the phone rings at the desired volume level. • Turn clockwise to increase the volume.• Turn counter-clockwise to decrease the volume.The knob light will change from green, to amber, to red as you increase the volume level.
SettingsPage 64Amplication SettingsThe Amplication Seings screen lets you select from a list of audiogram seing options for increasing the overall volume of the handset/speakerphone or to boost the volume of specic frequencies. 1. Touch Amplication on the Seings menu. The current amplication seing displays. 2. Touch Change to choose from a list of dierent decibel level seings.
CaptionCall Support 1-877-557-2227 Page 65Select one of the options from the menu to view its audiogram. You can also select Custom and using the touch screen drag the amplication to the levels that you prefer. The custom option will remain as you set it, until it is changed or switched to one of the preset levels.
SettingsPage 66NetworkThe Network Seings Screen displays the connection status of your CaptionCall phone to your wired and/or wireless network. To check/adjust/update Network Seings:1. Touch Network in the Seings menu. The current network seings display.2. Look at the text in the buon next to both Wired Network and Wireless Network. If either are oine, the buon will read Not Connected. 3. If needed, touch the buon for either network type to congure the network seings.WARNING You should not change any wired or wireless network seings unless you have the technical knowledge required to do so. Changing any wired or wireless network seings may prevent your CaptionCall phone from working properly.
CaptionCall Support 1-877-557-2227 Page 67Wired Network SettingsThe Wired Network Seings screen displays the current wired network seings of your CaptionCall phone and lets you congure these seings. The DHCP (Dynamic Host Control Protocol) network seing is enabled by default. DHCP automatically assigns network seings to your CaptionCall phone, including: • IP Address• Subnet Mask• Default Gateway• DNS (Domain Name Server)WARNINGYou should not disable DHCP or change any wired network seings unless you have the technical knowledge required to do so.If DHCP is not enabled on your network, or if you wish to manually enter your Network Seings: 1. Touch to remove the check from Automatic DHCP and the network seings elds below it will become active.2. Touch the eld for the seing you want to change. 3. Use the keypad and enter the correct information. 4. Touch save as you complete each item, then touch Save on the Wired Network screen to save the network seing.
SettingsPage 685. Look at the Wired Network buon on the Network Seings screen. If the buon reads “Connected,” your network seings changes are valid. If the buon reads “Not Connected,” one or more of your changes are invalid and you will need to modify them (or re-enable DHCP) to connect your CaptionCall phone to your wired network.Wireless Network SettingsThe Wireless Network Seings screen lets you select a wireless network to use with your CaptionCall phone. Note: If your CaptionCall phone is already connected to a wireless network, the name of the network will be displayed in green leers.If you are connecting to a wireless network, touch Not Connected next to Wireless Network.1. Touch the Enable Wireless check box to enable wireless networking. A green check mark will display in the box.2. A list of availble wireless networks will display. If more than one wireless network is detected, they will be listed in order based on signal strength: = Strong Signal = Weak SignalA signal strength icon will also display at the top of every screen when your CaptionCall phone is connected to a wireless network.3. Select the wireless network you want to use from the list. You will need the correct network key (password) to connect to the network.
CaptionCall Support 1-877-557-2227 Page 694. The Network Key screen will display. Use the on-screen keyboard to enter the correct password for the network.5. Touch the Save buon to save the password.6. The CaptionCall phone will then aempt to connect to the selected wireless network.7. When the CaptionCall phone successfully connects to the selected wireless network, the name of the network will be displayed in green leers.Other Options The Advanced Wireless Seings screen displays the current wireless network seings of your CaptionCall phone and lets you change them if needed. WARNINGYou should not change any wireless network seings unless you have the technical knowledge required to do so. Invalid wireless network seings may prevent your CaptionCall phone from working properly.To change wireless network seings: 1. Touch the SSID buon. A list of available networks will be displayed in order of signal strength. Select the wireless network you want to use from the list. 2. Touch the Network Type buon and select the type of security used by the wireless network you have selected.3. Touch the Encryption buon and select the type of encryption used by the wireless network you have selected.4. Touch the Network Key buon Use the on-screen keyboard to enter the password (key) required by the wireless network you have selected.5. Touch the Save buon to save the password.6. Touch the save buon to save all changes. The CaptionCall phone will then aempt to connect to the selected wireless network.
SettingsPage 707. Look at the list of wireless networks on the Wireless Seings screen. If the name of the wireless network you congured is shown in green, your wireless network seings changes are valid. If the name is shown in white, this means there is no saved information for this SSID. If your changes are invalid, the name will display with the word FAILED in orange.You can also manually congure the DHCP seings for wireless networks. See page 67 for instructions on manually conguring DHCP.Run DiagnosticsTouch the Network Diagnostics buon if you are experiencing network problems with your phone, or if you are asked to do so by CaptionCall Technical Support.If any of the diagnostics fail, they will be marked with a red X and a Details buon will display on the right. Touch the buon for more information on why the diagnostic failed.
CaptionCall Support 1-877-557-2227 Page 71Recent CallsThe Recent Calls seing allows you to delete all of your recent calls from memory at once. 1. Touch Delete All Recent Calls2. A prompt will display to ensure you want to delete all recent calls. 3. Touch “Delete” to complete deletion or “Keep” to cancel deletion.
SettingsPage 72Time ZoneThe Time Zone screen displays a map of time zones and lets you select the correct time zone for your location. To select your time zone using the Time Zone map:1. Touch the state you live in on the displayed map. The time zone for that state will change to green on the map.To select your time zone from a list:1. Touch the Change buon. A time zone list will display. Scroll up and down to see all available time zones.2. Select the correct time zone.Your time zone will now update to the new, selected time zone
CaptionCall Support 1-877-557-2227 Page 73VoicemailThis is your permanent Voicemail seing for your phone. Use the instructions on page page 55 to setup your permanent Voicemail. AboutThere are no seings on this screen, only a list of information about your CaptionCall phone.
SettingsPage 74
CaptionCall Support 1-877-557-2227 Page 75TroubleshootingIf your CaptionCall phone loses connection to the network, your telephone line is disconnected, or when there is a problem with your CaptionCall account, you will be prompted with an alert and an alert buon will display in the top right corner of the touch screen• Touch the alert buon to read your alerts.• Touch the X in the top left of an alert to close it.Network AlertsOften network errors are simply connectivity issues. See “Network” on page 66 for assistance. If you are unable to resolve the error, please call CaptionCall Customer Support at 1-877-557-2227.Telephone Line ProblemThis error displays when your CaptionCall phone is not connected the telephone line.Check that the telephone line is connected in the back of the phone (see “The Back of Your CaptionCall Phone” on page 12). If the telephone line is connected, contact your Telephone provider for more assistance.Account ErrorContact CaptionCall Customer Support at 1-877-557-2227.
The Fine PrintPage 76Technical SpecicationsThis device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modications not expressly approved by manufacturer could void the user’s authority to operate the equipment. IMPORTANT! Any changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. For a Class B digital device or peripheral, the instructions furnished the user shall include the following or similar statement, placed in a prominent location in the text of the manual:NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:—Reorient or relocate the receiving antenna.—Increase the separation between the equipment and receiver.—Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.—Consult the dealer or an experienced radio/ TV technician for help.This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the base of this equipment is a label that contains, among other information, a product identier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This telephone connects to the telephone network using an RJ11 connector.
CaptionCall Support 1-877-557-2227 Page 77A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed ve (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identier that has the format US:AAAEQ##TXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).If this CaptoinCall phone causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to le a complaint with the FCC if you believe it is necessary.The telephone company may make changes in its facilities, equipment, operations or procedures that could aect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modications to maintain uninterrupted service.If trouble is experienced with this CaptionCall phone, for repair or warranty information, please contact CaptionCall LLC, 1-877-557-2227, or support@captioncall.com. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.CaptionCall does not contain any customer serviceable components.Connection to party line service is subject to state taris. Contact the state public utility commission, public service commission or corporation commission for information.This equipment is hearing aid compatible.
The Fine PrintPage 78WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:1. Remain on the line and briey explain to the dispatcher the reason for the call.2. Perform such activities in the o-peak hours, such as early morning or late evenings.Copyright & Trademarks
CaptionCall Support 1-877-557-2227 Page 79Important Safety Instructions• When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of re, electric shock and injury to persons, including the following:• Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.• Do not use the telephone to report a gas leak in the vicinity of the leak.• Use only the power adaptor provided with this device.SAVE THESE INSTRUCTIONS

Navigation menu