Cellphone Mate SureCall CM2500W WiMax Single Direction Amplifier User Manual

Cellphone-Mate Inc. dba SureCall WiMax Single Direction Amplifier Users Manual

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Installaon Manual

CM2500W Ampliﬁer

CHAPTER 1: Introduction - - - - - - - - - - - - - - - 1

1.1 - Package Contents - - - - - - - - - - - - - - - - 1

1.2 - Features & Benefits - - - - - - - - - - - - - - - 2

1.3 - Additional Items Needed - - - - - - - - - - - 2

1.4 - How It Works - - - - - - - - - - - - - - - - - - - 3

1.5 - About This Manual - - - - - - - - - - - - - - - 3

CHAPTER 2: Safety - - - - - - - - - - - - - - - - - - - - 5

2.1 - Safety Warnings 5 - - - - - - - - - - - - - - - - -

CHAPTER 3: Planning - - - - - - - - - - - - - - - - - - 7

3.1 - Overview - - - - - - - - - - - - - - - - - - - - - - 7

3.2 - Exterior Antenna - - - - - - - - - - - - - - - - - 8

3.3 - Interior Antennas - - - - - - - - - - - - - - - - 9

3.4 - Antenna Separation - - - - - - - - - - - - - 10

3.5 - Calculating Signal Strength - - - - - - - - 13

3.6 - Amplifier Location - - - - - - - - - - - - - - - 14

3.7 - Accessories - - - - - - - - - - - - - - - - - - - - 15

3.8 - Need Help? - - - - - - - - - - - - - - - - - - - - 16

CHAPTER 4: Installation - - - - - - - - - - - - - - - - 17

4.1 - Selecting the Locations - - - - - - - - - - -17

4.2 - Soft Installation - - - - - - - - - - - - - - - - -17

4.3 - Exterior Antenna - - - - - - - - - - - - - - - -17

4.4 - Internal Antennas - - - - - - - - - - - - - - - 18

4.5 - Mounting the Amplifier - - - - - - - - - - - 19

CHAPTER 5: Configuration & Testing - - - - - - 21

5.1 - DIP Switches and Lights - - - - - - - - - - -21

5.2 - Initial Configuration - - - - - - - - - - - - - -23

5.3 - Powering on the Amplifier - - - - - - - - - 23

5.4 - Testing - - - - - - - - - - - - - - - - - - - - - - - 24

5.5 - Adjusting the Amplifier - - - - - - - - - - - 24

5.6 - Automatic Shutdown - - - - - - - - - - - - - 26

CHAPTER 6: Warranty - - - - - - - - - - - - - - - - - 27

6.1 - Warranty Periods - - - - - - - - - - - - - - - -27

6.2 - Warranty Information - - - - - - - - - - - -28

6.3 - Contact Information - - - - - - - - - - - - -30

CHAPTER 7: Regulatory Information - - - - - - 31

7.1 - FCC Information - - - - - - - - - - - - - - - -31

Table of Contents

CM2500W Amplifier - Installation Manual

THIS MANUAL CONTAINS SAFETY, INSTALLATION, CONFIGURATION AND WARRANTY INFORMATION

FOR YOUR CELLPHONE-MATE, INC (CMI) AMPLIFIER. CMI RECOMMENDS THAT YOU SAVE THIS MAN-

UAL IN A READILY ACCESSIBLE LOCATION IN CASE ANY QUESTIONS ARISE ABOUT THIS PRODUCT.

Cellphone-Mate is a trademark of Cellphone-Mate, Inc. All other trademarks or registered trademarks

are the property of their respective owners.

This chapter introduces the

CM2500W Amplifier and this manual.

Read this entire manual before pro-

ceeding with the installation. This

manual is for all CM2500W models.

1.1 - Package Contents

Your amplifier box contains the following items:

• CM2500W amplifier.

• Mounting kit (not shown).

• DC power supply (not shown).

• Wall anchors (not shown).

CHAPTER 1: Introduction

CM2500W Amplifier - Installation Manual

1.2 - Features & Benefits

The CM2500W amplifier offers the following fea-

tures and benefits:

• Powerful in-building amplifier with 31dB of

adjustable gain level.

• Extends cellular signals in areas with poor cov-

erage due to geographical location and/or

building design.

• Suitable for large areas up to about 30,000

square feet depending on outside signal

strength and carrier frequency.

• Sophisticated power control maintains maxi-

mum output power at 2 watts EIRP.

• Automatic oscillation detection and protec-

tion system powers down the amplifier to pre-

vent harmful radio interference (if equipped).

1.3 - Additional Items Needed

The CM2500W amplifier

requires the following

additional components for

a complete installation:

• 4G WiMAX compatible

antenna (such as the

CM288-W omni or

CM230-W Yagi by Cell-

phone-Mate, Inc.)

• Lightning protector

(CMLP).

• Cable splitter if install-

ing multiple antennas

(up to six in a typical

installation).

CHAPTER 1: Introduction

• Sufficient CM400 ultra

low loss interior/exte-

rior cable (for amplifi-

ers above 55dB).

• Sufficient CM240 ultra

low loss interior/exte-

rior cable (for amplifi-

ers 55dB and below).

• Up to 6 internal anten-

nas (such as the

CM222-W omnidirec-

tional domes and/or

CM248-W directional

flat panel by Cell-

phone-Mate, Inc.).

• Grounded surge sup-

pressor for DC power

supply.

1.4 - How It Works

The CM2500W amplifier boosts cellular signals

from the nearest cellular tower to phones in a

building and from those phones back to the tower

to compensate for weak reception caused by dis-

tance, topography, building structure, and/or

other reasons. The amplifier receives the signal

from an outside antenna, amplifies that signal,

and then rebroadcasts it via the interior

antenna(s) where it is picked up by cellular

phones, modems, and data cards. The interior

antennas also pick up signals from cellular devices

and pass them to the amplifier. The amplifier

boosts these signals and passes them to the exte-

rior antenna for rebroadcast back to the tower.

1.5 - About This Manual

This manual contains the following information:

CM2500W Amplifier - Installation Manual

•Introduction: This chapter introduces the

CM2500W amplifier and this manual.

•Safety: This chapter contains important safety

information.

• Planning: This chapter describes how to plan

your installation for best results.

•Installation: This chapter describes how to

install the amplification system.

•Warranty: This chapter contains warranty

information for your amplification system.

•Regulatory Information: This chapter contains

important regulatory agency information.

Lists of items or points to consider that need not

be performed in order appear in bullet format:

• Item 1

• Item 2

Procedures that must be followed in a specific

order appear in numbered steps:

1. Perform this step first.

2. Perform this step second.

This manual also contains important safety infor-

mation and instructions in specially formatted

callouts with accompanying graphic symbols:

WARNING: WARNINGS INDICATE THE

POSSIBILITY OF PERSONAL INJURY.

CAUTION: WARNINGS INDICATE THE

POSSIBILITY OF EQUIPMENT DAMAGE

RADIO INTERFERENCE, ETC.

Note: Notes provide helpful information.

This chapter contains important

safety information designed to pre-

vent personal injury, equipment mal-

function, and/or radio interference.

You are responsible for ensuring a

safe installation.

2.1 - Safety Warnings

• You are responsible for knowing and following

all applicable codes and regulations and for

obtaining all required permits and inspections.

• Follow all safety precautions contained in this

Installation Manual.

• The installation process may require working

in high locations such as roofs and/or ladders.

Follow applicable safety regulations and best

practices to avoid falling. Take care not to drop

objects off any high area. Cordon off ground

areas directly below roof or ladder work when

possible.

• Always use appropriate personal protective

equipment such as goggles, gloves, hard hat,

etc. as needed and as required.

WARNING: FAILURE TO EXERCISE CAU-

TION WHEN WORKING IN HIGH AREAS

COULD CAUSE A FALL AND PERSONAL

INJURY.

CHAPTER 2: Safety

CM2500W Amplifier - Installation Manual

• Some components may be heavy and/or

bulky. Always use proper lifting and carrying

techniques when handling components, espe-

cially when working on a ladder, roof, or other

area with a fall hazard.

• The exterior antenna must not be co-located

or operating in conjunction with any other

antenna.

• Always use a properly installed Cellphone-

Mate lightning protector between the exterior

antenna and the amplifier.

CAUTION: FAILURE TO PROPERLY

INSTALL A LIGHTNING PROTECTOR CAN

RESULT IN DAMAGE TO THE AMPLIFIER,

ANTENNAS, AND WIRING.

• Always power off the amplifier before working

on the roof of the building or anywhere in

close proximity to the external antenna.

• Allow at least 24 inches (60cm) of separation

between interior antennas and humans or ani-

mals.

• Allow at least 24 inches (60cm) of separation

between exterior antennas and all persons.

• Comply with all antenna separation require-

ments to prevent signal oscillation.

CAUTION: SIGNAL OSCILLATION CAN

CAUSE RADIO INTERFERENCE WITH

CELLULAR TOWERS AND RESULT IN

CIVIL AND/OR CRIMINAL PENALTIES.

This chapter describes how to plan

your amplifier installation, including

how to determine the best locations

for the inside and outside antennas.

3.1 - Overview

The general amplifier installation process follows

these steps:

1. Decide where to mount the exterior antenna.

This will generally be on the wall or roof of the

building in the location with the strongest sig-

nal. You will need to decide whether to use an

omnidirectional antenna mounted vertically

or a directional Yagi antenna pointed directly

at the cellular tower (line of sight). You must

also consider attaching a grounded lightning

protector between the exterior antenna and

the amplifier.

2. Decide where to mount the interior

antenna(s), being sure to take separation

requirements into account. In general, long

narrow spaces will benefit most from direc-

tional flat-panel antennas while more square

spaces will benefit more from omnidirectional

dome antennas.

3. Decide where to mount the amplifier. This

should be in a secure indoor location near a

grounded power source.

CHAPTER 3: Planning

CM2500W Amplifier - Installation Manual

4. Decide where to route the cables between the

exterior antenna and the amplifier and

between the amplifier and interior antennas.

5. Install the antennas as described in their

respective Installation Manuals.

6. Route the cables to the amplifier location.

7. Install the amplifier as described in this man-

ual.

8. Power on the amplifier and perform the con-

figuration and testing as described in this

manual.

3.2 - Exterior Antenna

You may use either an omnidirectional antenna

such as the CM288-W (flat area with no obstruc-

tions) or a directional Yagi antenna such as the

CM230-W (to point directly at the tower). The

omnidirectional antenna receives and transmits

signals over a horizontal 360-degree circle while

the Yagi antenna receives and transmits signals

over a focused area and must be aimed directly

(line of sight) toward the cellular tower that pro-

vides the best signal to the building.

The exterior antenna and mast (if any) must be

mounted in a location that meets all of the follow-

ing criteria:

• Best signal strength.

CHAPTER 3: Planning

• Not collocated with other antennas or used in

conjunction with other antennas.

• Away from all power lines.

• 6’ from lightning rod antennas.

• 24” from all persons.

These distances are general guidelines only; refer

to the applicable building and electrical codes in

your area to determine local requirements.

3.3 - Interior Antennas

You may use any combination of omnidirectional

(dome) and/or directional (flat panel) interior

antennas needed to obtain optimal signal

strength throughout the building or installation

area. Dome antennas such as the CM222-W pro-

vide 360-degree hemispherical coverage suitable

for mostly square areas while flat panel antennas

such as the CM248-W provide a focused zone of

coverage suitable for long narrow areas. The fol-

lowing example uses two dome antennas and one

panel antenna to provide full coverage (exterior

Yagi antenna also shown):

CM2500W Amplifier - Installation Manual

Keep in mind that floor structures in multistory

buildings can cause significant signal loss, which

means that you may need to install interior anten-

nas on more than one floor. Here is an example of

a multistory installation:

Note: You may or may not need anten-

nas on every floor of a multistory build-

ing depending on factors such as

building material, amplifier gain, etc.

3.4 - Antenna Separation

Proper antenna separation is essential in order to

prevent signal oscillation (feedback) that can

interfere with the cellular tower. Separation is

measured in a straight line from the exterior

antenna to the closest interior antenna. The clos-

est allowable distance depends on a number of

factors such as amplifier gain level, building mate-

rial, etc. Recommended separation distances are:

Amplifier gain Min. separation (ad)

40dB 6-7’

45dB 18-25’

50dB 60’

55dB 71’

65dB 88-95’

70dB 117’

CHAPTER 3: Planning

The easiest way to calculate the straight-line sepa-

ration between antennas is to break it down into

three simple measurements and then use some

basic geometry to find the distance, as follows:

1. Measure the distances ab, bc, and cd as

shown in the diagram on the next page.

- Distance from the nearest interior antenna

(Point a) to the wall underneath the exte-

rior antenna (Point b). This is distance ab.

Note: Vertical separation is more impor-

tant than horizontal separation. If you

are unable to obtain the required sepa-

ration horizontally, try raising the exte-

rior antenna. You may also try reducing

the amplifier gain as described in Chap-

ter 5 of this manual.

- Distance from Point b to directly under-

neath the exterior antenna. This is Point

(c). This is distance bc.

- Distance from Point c to the exterior

antenna (Point d). This is distance cd.

2. Multiply ab times ab to obtain ab2.

3. Multiply bc times bc to obtain bc2.

4. Multiply cd times cd to obtain cd2.

5. Add ab2+bc2 to obtain ac2.

6. Add ac2+cd2 to obtain ad2.

CM2500W Amplifier - Installation Manual

7. The straight-line distance ad is the square root

() of the result obtained in Step 6.

Example:

• Distance ab=40 feet; ab2 = 40x40=1600.

• Distance bc=10 feet; bc2 = 10x10=100.

• Distance cd=20 feet; cd2 = 20x20=400.

•ac2 = 1600+100=1700

•ad2 = 1700+400=2100

•ad = 45.83’

Here, the straight-line distance ad is just under 46

feet, which is compatible with 50dB amplifier gain

as indicated in the previous table.

Note: Most calculators have a square

root () key.

Separate interior antennas based on the calcula-

tions shown in Section 3.5. You may mix and

match dome and directional antennas as needed

to obtain proper coverage throughout the build-

ing or area where you need to boost the signal.

If you are using a

Yagi exterior ant-

enna, you should

normally aim it away

from all interior

antennas regardless

of separation to pre-

vent oscillation.

CAUTION: SIGNAL OSCILLATION CAN

CAUSE RADIO INTERFERENCE WITH

CELLULAR TOWERS AND RESULT IN

CIVIL AND/OR CRIMINAL PENALTIES.

CHAPTER 3: Planning

3.5 - Calculating Signal Strength

You can calculate the number of antennas you will

need using the following parameters (in dB):

•Outside signal level (OSL): This is the signal

strength at the exterior antenna location and

will always be a negative number that will usu-

ally fall between -50 and -100dBm. Calls will

drop at levels of about -100dB and lower.

•Outside antenna gain (OAG): This the signal

boost provided by the exterior antenna and is

always a positive number with Cellphone-

Mate antennas.

OAG 2500MHz WiMAX

CM288-W omni +3

CM230-W Yagi +10

•Inside antenna gain (IAG): This is the signal

boost provided by an interior antenna and is

always a positive number with Cellphone-

Mate antennas.

•Cable loss (CL): This is the signal loss caused

by the cable and is always a negative number.

IAG 2500MHz WiMAX

CM222-W omni dome +3

CM248-W directional

panel

CL 2500MHz WiMAX

20’ CM400/CM240 -2.5/-5.0

30’ CM400/CM240 -2.5/-5.0

50’ CM400/CM240 -5.0/-10.0

100’ CM400/CM240 -5.0/-10.0

CM2500W Amplifier - Installation Manual

•Splitter loss (SL): This is the signal loss caused

by a splitter (used if you are installing multiple

antennas).

•Amplifier gain (AG): Number of decibels of

amplification provided by the amplifier (rated

gain less any attenuation, as described in

Chapter 5 of this manual). This is always a pos-

itive number.

The signal strength S at an interior antenna equals

OSL+OAG+IAG+CL+SL+AG. To calculate the

approximate coverage distance of each antenna:

1. Calculate the signal strength S for the first

interior antenna using the preceding formula.

SL 2500MHz WiMAX

2-way -3

3-way -5

4-way -6

2. Find the signal strength S for the antenna

along the bottom of the graph on the follow-

ing page.

3. Move straight up the signal strength line to

the PCS and cellular curves.

4. Read the approximate coverage radius on the

left.

3.6 - Amplifier Location

Select an indoor location for the amplifier that

meets the following criteria:

• Wall or ceiling mounts are acceptable.

• Near a properly grounded 110VAC outlet.

• Not in a tightly enclosed or overly hot space.

• All power and warning lights easily visible.

• Least amount of cable to connect all antennas.

CHAPTER 3: Planning

3.7 - Accessories

The final step in the planning process is to make

sure you have all of the necessary accessories to

complete the installation. You will need all of the

items listed in Chapter 1 of this manual plus some

or all of the following:

•Cable clips: Use these to secure the cables to

interior and exterior walls/ceilings.

•Appropriately rated sealant/caulking: Use

this to waterproof the opening where the

cable from the exterior antenna enters the

building, if needed.

•Hand and/or power tools: As needed to com-

plete the installation.

CM2500W Amplifier - Installation Manual

•Personal Protective Equipment (PPE): Use all

PPE required by local codes and/or best prac-

tices to help ensure personal safety during

installation.

Note: You may need to obtain a permit

from your local building department to

install the amplifier and antennas.

Check your local building and/or electri-

cal codes. You do not need any permits

from the FCC or the cellular carrier.

CAUTION: YOU ARE RESPONSIBLE FOR

ENSURING THAT THE INSTALLATION

MEETS ALL APPLICABLE CODES.

3.8 - Need Help?

If you need help planning your installation, please

contact a qualified installer, the reseller from

whom you purchased the amplifier, or Cellphone-

Mate, Inc.

This chapter describes how to install

the amplifier and antennas for best

results.

4.1 - Selecting the Locations

Select the locations for the exterior antenna, inte-

rior antenna(s), amplifier, cables, and accessories

as described in the previous chapter.

CAUTION: FAILURE TO PROPERLY PLAN

THE AMPLIFIER INSTALLATION CAN

CAUSE SIGNAL OSCILLATION AND/OR

OTHER EQUIPMENT MALFUNCTION.

4.2 - Soft Installation

Perform a “soft” installation of all components to

test signal coverage and oscillation before making

the installation permanent. Avoid making holes or

other permanent fixtures during this initial phase.

Please refer to Chapter 5 of this manual for config-

uration and testing instructions. Proceed with the

final installation once configuration and testing

are complete.

4.3 - Exterior Antenna

Mount the exterior antenna in the location you

selected during the planning process. Be sure to

follow all of the instructions included with the

antenna to ensure a safe installation. Remember:

CHAPTER 4: Installation

CM2500W Amplifier - Installation Manual

• An omnidirectional antenna (CM288-W) must

be mounted vertically.

• A Yagi antenna (such as the CM230-W) must

be mounted horizontally and be aimed at the

desired cellular tower (line of sight).

CAUTION: MOUNT THE EXTERIOR

ANTENNA ON A FIXED STRUCTURE .

WARNING: FAILURE TO EXERCISE CAU-

TION WHEN WORKING IN HIGH AREAS

COULD CAUSE A FALL AND PERSONAL

INJURY.

WARNING: DO NOT TOUCH ANY LIVE

ELECTRICAL WIRES OR ALLOW THE

ANTENNA OR CABLING TO TOUCH ANY

LIVE ELECTRICAL WIRES.

1. Mount the antenna.

2. Connect a length of CM400 cable to the

antenna and tighten until hand-tight.

3. Run the cable along the planned route.

4. Install a properly grounded CMLP lightning

protector.

5. Seal any holes you make in the outside of the

building with appropriate caulking or sealant.

4.4 - Internal Antennas

Mount the interior antenna(s) in the location(s)

you selected during the planning process. Be sure

CAUTION: AVOID AIMING A YAGI

ANTENNA TOWARD ANY INTERIOR

ANTENNA .

CHAPTER 4: Installation

to follow the instructions included with the

antenna(s) for a safe installation. Remember:

• Dome antennas (CM222-W, etc.) should be

mounted in the ceiling as close to the center

of the desired coverage area as possible with

the domed side pointing down.

• Flat panel antennas (CM248-W) should be

wall-mounted as close as possible to center of

the wall at one end of long narrow space.

1. Mount the antenna.

CAUTION: VERIFY THAT ALL INTERIOR

ANTENNAS MEET THE SEPARATION

REQUIREMENTS DESCRIBED IN THE

PREVIOUS CHAPTER AND THAT NO

ANTENNA IS AIMED TOWARD THE

EXTERIOR ANTENNA .

2. Connect a length of CM400 or CM240 cable to

the antenna and tighten until hand-tight.

3. If you are installing multiple antennas, run the

cable to the splitter location and connect the

cable to one of the outputs on the splitter.

4. Connect another length of CM400 or CM240

cable to the input side of the splitter (if used)

and run this cable to the amplifier location.

4.5 - Mounting the Amplifier

Mount the amplifier as follows:

1. Verify that the selected location meets all of

the criteria described in the previous chapter.

CAUTION: DO NOT CONNECT AN

INTERIOR ANTENNA TO THE SPLITTER

INPUT.

CM2500W Amplifier - Installation Manual

2. Attach the included mounting kit to the ampli-

fier using the screws provided. Tighten the

screws by hand with a screwdriver until snug

plus 1/4 to 1/2 turn. Do not over-tighten.

3. Mount the amplifier to the wall using appro-

priate screws and/or wall anchors. The top

side of the amplifier with the lights and DIP

switches should be facing up and be plainly

visible when standing near the amplifier.

4. Connect the exterior antenna cable to the

Outside Antenna port on the amplifier.

5. Connect the interior antenna cable to the

Inside Antenna port on the amplifier.

6. Verify that all cable connections are snug and

that the exterior and interior antennas are

connected to the proper jacks.

CAUTION: DO NOT POWER ON THE

AMPLIFIER UNTIL INSTRUCTED TO DO

SO.

CAUTION: NEVER POWER ON THE

AMPLIFIER WHEN ANY ANTENNAS ARE

DISCONNECTED AS THIS COULD DAM-

AGE THE AMPLIFIER.

This chapter describes how to power

on, configure, and test the amplifier.

5.1 - DIP Switches and Lights

The CM2500W amplifier has the following indica-

tors and controls:

• Gain DIP switches (1): These DIP switches con-

trol the amplification gain.

• Warning light (2): This light illuminates when

signal oscillation is occurring.

• Power light (3): This light should always be

illuminated or blinking green while the ampli-

fier is powered on.

• Power switch (4): Allows you to turn the

amplifier on and off.

When the amplifier is plugged in and powered on:

• The green Power light (3) should illuminate.

CHAPTER 5: Configuration & Testing

CM2500W Amplifier - Installation Manual

• The red Warning light (2) should remain OFF.

If the Warning light illuminates, power off the

amplifier immediately.

The bank of DIP switches on the

side of the amplifier contains five

switches.

• Moving a switch down

(toward from the base of the amplifier) turns

that switch OFF and increases amplifier gain

for the selected channel.

• Moving a switch up (away from the base of

the amplifier) turns that switch ON and

decreases amplifier gain for the selected chan-

nel.

From left to right, the DIP switches provide 1, 2, 4,

8, and 16 dB of attenuation (reduced amplifica-

tion). These switches are cumulative, meaning

that the total amount of attenuation for a channel

is equal to the combined dB of all ON DIP

switches. For example:

• Turning all switches OFF = 0dB attenuation

(amplifier is at full gain).

• Turning ON Switch #1 = 1dB attenuation

(amplifier maximum gain is reduced by 1dB).

• Turning ON Switches #1, 3, and 5 = 1+4+16dB

attenuation = 21dB attenuation. For example,

in a 70dB amplifier, this means that the

selected channel would be reduced to 49dB

(70db-21db).

• Turning ON all switches = 1+2+4+8+16dB

attenuation = 31dB attenuation. For example,

in a 70dB amplifier, that means that the

selected channel would be reduced to 39dB

(70dB-31dB).

CHAPTER 5: Configuration & Testing

5.2 - Initial Configuration

By default, your amplifier ships with all DIP

switches turned OFF to provide maximum gain in

all channels. This should always be your starting

point whenever installing or reinstalling the

amplifier.

5.3 - Powering on the Amplifier

To power on the amplifier:

1. Make sure both antenna cables are snugly

connected to the proper amplifier ports.

2. Plug a surge suppressor into a grounded

110VAC wall outlet.

3. Plug the AC end of the power adapter that

came with the amplifier into the surge sup-

pressor.

4. Plug the DC end of the power adapter into the

Power port on the amplifier

5. Power on the amplifier using the Power

switch.

6. Verify that the green Power light is illumi-

nated.

7. If the red Warning light illuminates, immedi-

ately power off the amplifier by either unplug-

ging the DC power supply from the surge

suppressor or by turning off the switch on the

surge suppressor. Increase the attenuation

CAUTION: ONLY USE THE POWER SUP-

PLY INCLUDED WITH THE AMPLIFIER.

USE OF ANOTHER POWER SUPPLY

COULD DAMAGE THE AMPLIFIER AND/

OR POWER SUPPLY.

CM2500W Amplifier - Installation Manual

(reduce gain). If you are at maximum attenua-

tion and still receiving a warning, then you

must verify that all antennas have been placed

according to these instructions and relocate

antennas as needed to eliminate the oscilla-

tion. See Section 5.6 for more information.

8. Once the amplifier is powered on and the red

Warning light is not illuminated, you may pro-

ceed to adjust the amplifier.

CAUTION: DO NOT PROCEED BEYOND

THIS POINT UNTIL THE AMPLIFIER IS

POWERED ON AND NO RED WARNING

LIGHTS ARE ILLUMINATED.

5.4 - Testing

Once the amplifier is powered on and the Warn-

ing light is not illuminated, walk around the entire

area to test the voice and/or data signal. Refine

the antenna locations and/or gain levels as

needed, and then complete the permanent instal-

lation once the system is working as desired.

5.5 - Adjusting the Amplifier

Keep the following points in mind when adjusting

the amplifier:

• Full gain is not always your best option. Your

goal is to obtain a usable cellular signal in as

many areas of the building as possible. A suc-

cessful installation means that you can make

calls without dropping and/or have a reliable

data connection.

CHAPTER 5: Configuration & Testing

• Do not expect to see 5 bars of reception

everywhere in the building as this is practically

impossible. Also, signal strength in dB can vary

significantly without necessarily affecting the

number of bars displayed because different

phone and data card manufacturers handle

bars sightly differently.

• A good rule of thumb is that increasing gain by

6dB doubles the coverage distance of the inte-

rior antennas. Start at the lowest gain setting

and increase gain gradually as needed.

• If the red Warning light comes on, oscillation

is either happening or is about to happen and

protection circuits are activating (if equipped).

If oscillation is or becomes severe, the ampli-

fier will power down and will then wake every

30 seconds for the next 15 minutes to see if

the problem has been resolved. If the problem

has not been resolved after 15 minutes, the

amplifier will shut off and will need to be

unplugged and plugged back in again to reset.

• If you can’t get the system to work properly,

you may need to install an additional interior

antenna and/or a different type of interior

antenna and/or relocate interior antennas.

CM2500W Amplifier - Installation Manual

5.6 - Automatic Shutdown

If equipped, the CM2500W amplifier includes an

automatic shutdown feature that works in the fol-

lowing sequence:

1. When oscillation is detected in the uplink and/

or downlink, the Warning light will begin

flashing red and the Power light will turn red.

2. If the problem is not resolved, the amplifier

will shut down after 30 seconds.

3. The amplifier will wake back up. When this

occurs, the Power light will be green. If oscilla-

tion resumes, the lights will flash as previously

described. These 30-second cycles will con-

tinue for 15 minutes or until the problem is

resolved.

4. If the problem is not resolved within 15 min-

utes, the amplifier will shut down (all lights off

except the Power light, which is red) and must

be reset by unplugging it from the power sup-

ply and plugging it back in.

To resolve oscillation, increase the antenna sepa-

ration (Section 3.4) and/or the attenuation (Sec-

tion 5.1).

This chapter contains the warranty

information for your CELLPHONE-

MATE product and also contains

information on how to contact the

company.

6.1 - Warranty Periods

Your warranty includes the following periods:

•Two-Year Product Warranty: CELLPHONE-

MATE products are covered under a two-year

product warranty from the date of purchase.

This protects the customer from any defects

or problems the product may have that are

solely the fault of CELLPHONE-MATE Inc.

Incorrect installation or misuse will void this

warranty. Upon the return of a defective prod-

uct, CELLPHONE-MATE will issue the customer

a working replacement. All returned packages

should contain all products distributed.

•Five-Year Extended Product Warranty: A five

year warranty is available for purchase on any

products sold by CELLPHONE-MATE Inc. A five-

year warranty must be obtained at the time of

purchase. This warranty adds an additional

three years to the two year warranty we pro-

vide. All regulations still apply.

CHAPTER 6: Warranty

CM2500W Amplifier - Installation Manual

6.2 - Warranty Information

1. CELLPHONE-MATE, Inc. warrants to the Buyer

that each of its products will be free from

defects in material and workmanship and will

perform in full accordance with applicable

specifications when shipped. The limit of lia-

bility under this warranty is, at CELLPHONE-

MATE, Inc.’s option, to repair or replace any

product or part thereof which shall, within

TWO YEARS of purchase as determined by

examination by CELLPHONE-MATE, Inc., prove

defective in material and/or workmanship.

Warranty returns must first be authorized in

writing by CELLPHONE-MATE, Inc. Disassembly

of any CELLPHONE-MATE, Inc. product by any-

one other than an authorized representative

of CELLPHONE-MATE, Inc. voids this warranty

in its entirety. CELLPHONE-MATE, Inc. reserves

the right to make changes in any of its prod-

ucts without incurring any obligation to make

the same changes on previously delivered

products.

2. As a condition of the warranties provided for

herein, the Buyer will prepay the shipping

charges for all products returned to CELL-

PHONE-MATE, Inc. for repair and CELLPHONE-

MATE, Inc. will pay the return shipping with

the exception of product returned from out-

side the United States, in which case the Buyer

will pay all shipping charges.

3. The Buyer will pay the cost of inspecting and

testing any goods returned under the war-

ranty or otherwise which are found to meet

the applicable specifications or which are not

defective or not covered by this warranty.

4. Products sold by CELLPHONE-MATE, Inc. shall

not be considered defective or non-conform-

CHAPTER 6: Warranty

ing to the Buyer’s order if they satisfactorily

fulfill the performance requirements that

were published in the product specification lit-

erature, or in accordance with samples pro-

vided by CELLPHONE-MATE, Inc. This warranty

shall not apply to any products or parts

thereof which have been subject to accident,

negligence, alteration, abuse, or misuse. CELL-

PHONE-MATE, Inc. makes no warranty what-

soever in respect to accessories or parts not

supplied by it.

5. Limitations of Warranty, Damages and Liabil-

ity: EXCEPT AS EXPRESSLY SET FORTH HEREIN,

THERE ARE NO WARRANTIES, CONDITIONS,

GUARANTEES OR REPRESENTATIONS AS TO

MERCHANTABILITY, FITNESS FOR A PARTICU-

LAR PURPOSE OR OTHER WARRANTIES, CON-

DITIONS, GUARANTEES OR

REPRESENTATIONS, WHETHER EXPRESSED OR

IMPLIED, IN LAW OR IN FACT, ORAL OR IN

WRITING. CELLPHONE-MATE, INC.’S AGGRE-

GATE LIABILITY IN DAMAGES OR OTHERWISE

SHALL NOT EXCEED THE PAYMENT, IF ANY,

RECEIVED BY CELLPHONE-MATE, INC. FOR THE

UNIT OF PRODUCT OR SERVICE FURNISHED

OR TO BE FURNISHED, AS THE CASE MAY BE,

WHICH IS THE SUBJECT OF CLAIM OR DIS-

PUTE. IN NO EVENT SHALL CELLPHONE-MATE,

INC. BE LIABLE FOR INCIDENTAL, CONSEQUEN-

TIAL, OR SPECIAL DAMAGES, HOWSOEVER

CAUSED.

6. All matters regarding this warranty shall be

interpreted in accordance with the laws of the

State of California and any controversy that

cannot be settled directly shall be settled by

arbitration in California in accordance with the

rules then prevailing of the American Arbitra-

tion Association, and judgment upon the

CM2500W Amplifier - Installation Manual

award rendered may be entered in any court

having jurisdiction thereof.

7. If one or more provisions provided herein are

held to be invalid or unenforceable under

applicable law, then such provision shall be

ineffective and excluded to the extent of such

invalidity or unenforceability without affecting

in any way the remaining provisions herein.

8. CELLPHONE-MATE reserves the right to bill for

labor spent on equipment where there is no

defective found

9. All items that are out of warranty are subject

to a repair fee and additional freight charges.

10. Defective items in warranty will be repaired at

no additional charge and will be returned with

freight paid by CELLPHONE-MATE.

6.3 - Contact Information

You may consult a Cellphone-Mate, Inc. customer

service agent directly by contacting us as follows:

• View the list of Frequently Asked Questions

(FAQ) online at http://cellphone-mate.com/

tech_faq.html.

• Our online support center is at http://cell-

phone-mate.com/ticket.html. If needed, you

can create an online support ticket. This is the

fastest and best way to get support for your

product.

• Write to the address at the web site or call the

phone number on the back cover of this man-

ual.

This chapter contains the regulatory

information for the FCC (USA).

7.1 - FCC Information

FCC ID: RSNCM2500W

Warning: Changes or modifications to this device

not expressly approved by Cellphone-Mate, Inc.

could void the user’s authority to operate the

equipment.

Note: This equipment has been tested and found

to comply with the limits pursuant to Part 27 of

the FCC Rules. These limits are designed to pro-

vide reasonable protection against harmful inter-

ference in a residential installation. This

equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in

accordance with the instructions, may cause

harmful interference to radio communications.

However, there is no guarantee that interference

will not occur in a particular installation. If the

equipment does cause harmful interference to

radio or television reception, which can be deter-

mined by turning the equipment off and on, the

user is encouraged to try to correct the interfer-

ence by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equip-

ment and receiver.

CHAPTER 7: Regulatory Information

CM2500W Amplifier - Installation Manual

• Connect the equipment to an outlet on a cir-

cuit different from that to which the receiver

is connected.

• Consult the dealer or an experienced radio/TV

technician for help.

This equipment complies with FCC radiation expo-

sure limits set forth for an uncontrolled environ-

ment. This transmitter must not be co-located or

operating in conjunction with any other antenna

or transmitter. In accordance with FCC require-

ments of human exposure to radio frequency

fields, the radiating element (antenna) shall be

installed such that a minimum separation distance

of 60cm (24in) is maintained from all persons.

Chapter 7: Regulatory Information

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CM2500W Amplifier - Installation Manual

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Cellphone Mate SureCall CM2500W WiMax Single Direction Amplifier User Manual

Cellphone-Mate Inc. dba SureCall WiMax Single Direction Amplifier Users Manual

Users Manual

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