Cellphone Mate SureCall FORCE-7 All in one Cellular, WiFi and HDTV Booster User Manual

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FORCE 7 User Manual HTML Version

Users Manual

Force7™

All-in-One Cellular, Wi-Fi, and HDTV Booster Kit

Thank you for purchasing SureCall’s Force7 all-in-one cellular, Wi-Fi and HDTV signal booster. Force7 was

specically designed to eliminate frustrations over dropped calls, slow 4G data and limited Wi-Fi range, as well as,

provide the option to bring locally aired HDTV stations and enhanced streaming video through Netix® and other

on-demand streaming media providers.

If you have any questions during setup, please reach out to our US-based experienced support technicians:

Call: 1-888-365-6283

Email: support@surecall.com

Or, chat: www.surecall.com, 7:00 am – 5:00 pm PST, Monday – Friday

Watch installation,

optimization and

troubleshooting techniques

in our SureCall University

YouTube channel

@SureCall Stay up to date with all

things SureCall

How It Works

Cellular:

SureCall’s Force7 cellular boosting function uses a high-quality bidirectional signal booster that enhances signals

to areas that are prone to weak cellular coverage. The cellular component of the Force7 works with two types of

antennas:

1) An outdoor antenna that communicates with the cell tower.

2) A set of Indoor antennas that communicate with your mobile devices.

Signals sent from a cell tower are received by the outdoor antenna, amplied by the booster and then sent to

your phone via the indoor antennas. When your phone

transmits, the signal is sent to the indoor antennas, and

then sent to the cell tower via the outdoor antenna.

Wi-Fi:

The Wi-Fi component of the Force7 works by

connecting your external modem to the WAN port on

the Force7 with an Ethernet cable (not provided). The

booster will then extend your existing Wi-Fi throughout

the coverage area.

HDTV:

The optional HDTV components (not shown in

illustration) of the Force7 work with one of two HDTV

antenna options. HDTV broadcasts are picked up by

the antenna and boosted through the Force7, which

connects directly to up to two HDTV devices though

RG6 cable (and supports up to 25 devices via cable

splitters). This enables the television to access a greater

number of high-denition television stations.

How It Works

b) Two indoor antenna option

a) Four Indoor antenna option

Booster

Outdoor Antenna

Indoor Antennas

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Table of Contents

How It Works .................................................................................................................................................. 2

Package Contents .........................................................................................................................................4

Kit Options .....................................................................................................................................................4

Before Installation ..........................................................................................................................................6

Installation Overview ......................................................................................................................................6

Section 1: Cellular Component Installation ..................................................................................... 7

Step 1. Find the Area Outside with the Strongest Signal .............................................................................7

Step 2. Install the Outdoor Antenna...............................................................................................................7

Installing a Yagi Antenna ............................................................................................................................8

Installing an Optional Omni Antenna ...........................................................................................................9

Step 3. Install the Indoor Antennas .............................................................................................................10

For Each Indoor Dome Antenna: .............................................................................................................10

Step 4. Install the Signal Booster .................................................................................................................12

Booster Conguration ..................................................................................................................................13

Dip Switches and Lights ..............................................................................................................................13

Adjusting Booster Cellular Attenuation ........................................................................................................14

Cellular LED Indicators ................................................................................................................................15

Section 2: Wi-Fi Connection .......................................................................................................... 15

Section 3: HDTV Installation .......................................................................................................... 16

Section 4: Booster Operation and Specications ......................................................................... 17

LED Indicators .............................................................................................................................................17

Troubleshooting ...........................................................................................................................................18

Specications ..............................................................................................................................................19

Kitting Information ........................................................................................................................................20

Three-Year Product Warranty .......................................................................................................................21

FCC, IC and Safety Information ...................................................................................................................21

Table of Contents

Package Contents

1. Unpack all package contents. For missing or damaged items, contact your reseller. Keep the carton and

packing material to store the product in case you need to return it.

2. Turn over the signal booster and record the model and serial number for reference:

Serial #: _____________________________________________________________________________

Purchase Date: _______________________________________________________________________

Kit Options

Force7 signal booster kits:

QTY Description

Included in kit SC-SEPT-O/OD4-Kit

🅐1/ea SureCall Force7 booster and power supply

🅑1 Outdoor Yagi antenna

🅒175 ft. length of SC-400 coax cable (connects booster to outdoor antenna)

🅓1/ea Lightning protector and 2 ft. SC-400 NN cable (connects to Lightning protector)

🅔120 ft. cable to connect to splitter

🅕14-Way splitter

🅖4 75 ft. length of SC-400 TNC coax cable (connects the booster to the indoor

antennas)

🅗4 Indoor dome antennas

Package Contents

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Package Contents

Included in kit SC-SEPT-O/OD2-Kit

🅐1/ea SureCall Force7 booster and power supply

🅑1 Outdoor Yagi antenna

🅒175 ft. length of SC-400 coax cable (connects booster to outdoor antenna)

🅓1/ea Lightning protector and 2 ft. SC-400 NN cable (connects to Lightning

protector)

🅔120 ft. cable to connect to splitter

🅕1 2-Way splitter

🅖275 ft. length of SC-400 TNC coax cable (connects the booster to the indoor

antennas)

🅗2Indoor dome antennas

HDTV Boosting Accessories (not included)

🅙1High-performing outdoor antenna option recommended for spaces with interior

walls or obstacles (only one HDTV antenna needed per kit) (SC-306W-H)

🅚1Indoor panel antenna option recommended for open indoor spaces (only one

HDTV antenna needed per kit) (SC-305W-H)

🅛varies RG6 - 50 ft. May be used to connect booster to chosen HTDV antenna --

connect the booster to HDTV device (SC-RG6-50)

🅜varies RG6 - 75 ft. May be used to connect booster to chosen HTDV antenna --

connect the booster to HDTV device (SC-RG6-75)

Before Installation

Before installation, make note of these important factors:

• A “soft install” is recommended for each section of your installation before permanent placement of

parts.

• The booster will need to be close enough to an existing electrical outlet.

• A minimum of 50 ft. of separation between the outdoor antenna and indoor antennas is recommended.

• There will need to be sucient cable length between planned outdoor antenna location and booster connector.

• There will need to be sucient cable length between planned indoor antenna location and booster connector.

Additional cable may be purchased if needed.

• An ethernet connection is not required to use the booster’s Wi-Fi function. Direct connection, however, is an

option using the booster’s WAN/LAN ports. Should you choose to connect directly to the booster, Ethernet

cable of adequate length is needed and has not been provided.

Installation Overview

Cellular:

1. Find the outside area that has the strongest signal. (See page 7).

2. Install the outdoor antenna in the area identied in step 1. (See page 7).

3. Install the indoor antennas where increased signal is needed. (See page 10).

4. Mount the signal booster, connect the outdoor and indoor antenna cables to the signal booster, and connect

the booster to an AC power source. (See page 12).

Wi-Fi:

1. Power on the booster. The WAN and WLAN lights on the Fusion7 status LEDs will illuminate

2. On your Wi-Fi device, search for available wireless networks and connect Surecall.

3. Create a password to secure network.

HDTV (These parts are available as accessories and not included in your kit):

1. Mount your chosen HDTV antenna (either SC-305W-H or SC-306W-H) in a location appropriate for the chosen

antenna.

2. Connect the HDTV antenna to the booster port labeled HDTV OUTSIDE using RG6 cable.

3. Booster ports on the other end labeled HDTV1 and HDTV2 are used to connect the booster directly to your

HDTV devices using RG6 cable. Up to 25 HDTV devices can be supported using cable splitters.

Before Installation

FCC 27.5 (d)(4) Statement: Fixed, mobile, and portable (hand-held) stations operating in the 1710-1755 MHz band as well as mobile and

portable stations operating in the 1695-1710 MHz and 1755-1780 MHz bands are limited to 1 watt EIRP. Fixed stations operating in the

1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable stations operating in these

bands must employ a means for limiting power to the minimum necessary for successful communications.

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

SECTION 1: CELLULAR COMPONENT INSTALLATION

Step 1. Find the Area Outside with the Strongest Signal

Finding Your Strongest Cellular Signal

To send and receive cell phone calls you need to have an adequate cellular signal. This usually means having to

be somewhat close to a cell phone tower. Your cellular signal is measured in decibels (dB), which represents the

power of the signal. Signal readings appear as a negative number, for example -85 dB. The stronger your signal

is the closer it gets to zero. As the illustration below shows a -50 dB signal reading is very strong while a signal

reading of -100 dB and above is very weak.

How to Determine Your dB Signal Reading

• Using an iPhone: Dial *3001#12345#*, a Field Test screen will appear press down on the home button for a

few seconds so your dB reading will appear in the upper left hand corner.

• Using an Android: Download the “Network Signal Info” within the Google Play store. Once installed, you will be

able to view your dB strength.

• Internet: Go to: www.speedtest.net to test your 3G and 4G data rates.

Signal Strength

Excellent

-50 dB

-60 dB

-70 dB

-80 dB

-90 dB

-100 dB

Good

Poor

Step 2. Install the Outdoor Antenna

The Force7 kit comes with one directional outside Yagi cellular antenna - however an outside omni antenna may

also be used.

A directional Yagi antenna works best when facing the direction of the nearest cellular tower being used by

your carrier

An omni antenna receives and sends signals in a 360º radius.

Before proceeding, please note:

• For both antenna options, mount the outside antenna in the location identied in step 1 and as high as

possible. Ensure that the mounting area has at least a 12-inch radius clear of obstructions and other radiating

elements.

• For best performance, place the outside antenna at least 50 feet from the inside antenna (see graphic

“Antenna Separation” on page 8 .

Cellular Installation

• Always orient directional antennas to point away from other system antennas (see illustration, “Antenna

Aiming” on page 8).

• Note that if the mounting area is prone to weak cellular signals or if dense building materials partially block the

signal, the booster will operate at its default gain setting.

Antenna Separation

epar

Required distance between

indoor & outdoor antennas

Outdoor/ Indoor Antenna Separation

A minimum of 50 ft. of separation between

the outdoor antenna and indoor antennas is

recommended for best performance.

Reducing antenna separation will reduce

the coverage provided by the booster and

generally, additional separation will provide better

performance.

Installing a Yagi Antenna

Before installing a Yagi, or directional antenna, note that the antenna should be

mounted on a pole or pipe (not provided), at the highest possible location and

mounted horizontally, aimed in the direction of your nearest cell tower. To nd the

location of your carrier’s closest cell tower, go to www.antennasearch.com.

Ensure that the mounting area has at least a 12-inch radius clear of obstructions

and other radiating elements and orient the antenna with the drip hole at the

bottom.

IMPORTANT: For boosters enhancing T-Mobile’s AWS frequencies, the FCC has stated for consumer signal boosters operating as a xed station in the 1710 - 1755

MHz uplink 2110 - 2155 downlink bands, the users or installation manual must contain the 30 foot height restriction requirements per FCC 27.50(d)(4).

Antenna Aiming

Outdoor Yagi

Planned

booster

location

Outdoor

Cable

SC-400

Outside Antenna Assembly

Nut

Washer U-bolt

Bracket

Drip Hole

RG6 Cable

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

Cellular Installation

Outdoor Omni

Planned

booster

location

Outdoor

Cable

Outdoor Antenna Surface Mount

Nuts &

Washers

L-Bracket

Cable

Anchors /

Sleeves

Screws

Once you have identied your install location, assemble the u-bolt, bracket, nuts and washers onto a pole or pipe

(not provided) as shown in the illustration. Keep the connections loose enough to allow the antenna to rotate until

the optimum direction is found.

Once the outside antenna is secured to a pipe or pole, connect antenna to cable connector of end of the 75 ft.

length of cable and run along route to planned location of your booster.

Installing an Optional Omni Antenna

The omni antenna is omni-directional, which receives and sends signals in a 360º radius. The provided hardware

allow for either a surface mount or pole-mount. The antenna should be mounted in an upright position. See

illustration.

Note: Do not collocate antennas or operate the outdoor antenna with any other antenna or signal booster.

Mount antenna to a vertical surface:

1. Using vertical plate of bracket, mark position of desired placement. The omni antenna should be mounted in

an upright position (See “Omni Outside Antenna Install Illustration” on page 7)

2. Unscrew nut from end of stucco screw and remove it along with lock washer and regular washer.

3. Place vertical plate into desired location and tap the screws, head rst, along with sleeve, into stucco 1/2 to

5/8 inches deep into place.

4. In this order, place washer, lock washer and nut on each screw and tighten until secure. When tightening

screw, sleeve will expand to secure plate.

5. Remove screws from antenna base and use to secure antenna onto horizontal plate.

6. Connect antenna to cable connector of end of the 75 ft. length of cable and run along route to planned

location of your booster.

Cellular Installation

Step 3. Install the Indoor Antennas

Indoor antennas for the Force7 come with either four or two omni-directional domes. For either kit option, mount

on a ceiling in a central location where signal is needed.

The indoor dome multi-band plastic antenna is an omni-directional interior antenna that gathers and sends signals

from all sides. Range of antenna is dependent on three factors:

1. Physical obstructions

2. Power generated by booster

3. Signal level received by the outdoor antenna

4. Cable length

For Each Indoor Dome Antenna:

1. Drill a 20 mm diameter hole in the ceiling. The ceiling thickness should be 20 mm, maximum.

2. Unscrew xing nut from antenna. Place antenna cable through hole. Screw the xing nut back onto antenna

and cable on crawl space side of ceiling and fasten.

3. Connect antenna to cable connector of one of the two or four 75 ft. lengths of SC-400 cable and run along

route to planned location of your booster’s 4 way or 2-way splitter. Note: Should there be an excessive length

of unneeded cable, optional TNC cable crimpers have been provided in order to shorten the cable.

4. Tighten xing nut to secure antenna (do not over-tighten).

5. Once all indoor antennas and cables are in place, connect cable runs from indoor antennas to the 4-way or

2-way splitter ports.

6. Connect the provided 20 ft. of SC-400 cable to the remaining end of the splitter and route cable to the

planned location of your booster.

Note: Be sure to provide the minimum 50 ft. of separation from outdoor antenna (see table on page 8).

Important:

• Storage and transportation: Store and place in non-extreme room-temperature and dry environment

• This antenna should not be used near open re or ame.

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

Cellular Installation

Yagi

Omni

Outdoor Antenna

Outdoor

Cable

4-Way / 2-Way Splitter

Indoor Dome

Planned

booster

location Indoor

Cables

(75 ft.)

Indoor

Cable

(20 ft.)

RF CABLE

THREADED MOUNT

CEILING PLASTIC NUT

SC-400

INDOOR

CABLE

Hardware Installation

Step 4. Install the Signal Booster

When placing the booster, select a location close to a working AC outlet. Do not expose the signal booster to

excessive heat, direct sunlight, moisture, and airtight enclosures.

1. Mount 24 inch x 24 inch, 3⁄4 inch thick sheet of plywood on top of sheetrock into wall studs where the booster

is to be placed. Plywood should be ush against wall. Once mounted, screw the booster to the plywood

sheet. The top side of the booster with the lights and DIP switches should be facing away from the wall and

plainly visible standing near the booster.

2. Connect the outdoor antenna cable to the signal booster connector port marked OUTSIDE and tighten the

connection.

3. Connect the cable coming from the indoor antennas’ 4-way or 2-way splitter to the booster port marked

INSIDE (see page 13) and tighten the connection.

4. Connect the AC power cord to the signal booster.

5. Connect the plug on the other end of the 110V AC power outlet.

6. Turn the booster’s power switch on.

Once the booster is powered on:

• The green Power light should

illuminate.

• The band lights will ash red and

yellow for approximately 10 seconds.

Note: If the Power LED does not turn ON or the Alert LEDs continue to ash, (see “Troubleshooting” on page 18).This booster is rated for 5-20V input voltage. DO NOT

use the booster with a higher voltage power supply. This can damage the booster, cause personal injury and void your warranty.

Indoor Cables

(75 ft.)

Outdoor

Cable

(30 ft.)

Indoor

Cable

(20 ft.)

Splitter

Force7

Power Supply

Indoor Dome

Omni

Outdoor Antenna

Yagi

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

Booster Controls

Booster Conguration

The Force7 has 11 dip switches and the frequency bands they utilize for attenuation. Below the image is a general

attenuation guide.

Dip Switches and Lights

By default, your booster ships with all DIP switches turned OFF to provide maximum gain in all channels. This

should always be your starting point whenever installing or reinstalling the booster. When the booster is turned on,

the band lights will ash red and yellow for approximately 10 seconds.

LTE-A LTE-V CELLULAR PCS AWS Wi-Fi

Wi-FiAWS-DLAWS-ULPCS-DLPCS-ULLTE-V-DLLTE-A-ULHDTV LTE-DL

CELLULAR-UL CELLULAR-DL

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

HDTV

UPLINK DOWNLINK

         

Booster Dip Switches

LTE-A LTE-V CELLULAR AWS Wi-Fi

Wi-FiAWS-DLAWS-ULLTE-V-DLLTE-A-ULHDTV LTE-DL

CELLULAR-UL CELLULAR-DL

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

HDTV PCS

PCS-DLPCS-UL

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

LTE-A LTE-V CELLULAR AWS Wi-Fi

Wi-FiAWS-DLAWS-ULLTE-V-DLLTE-A-ULHDTV LTE-DL

CELLULAR-UL CELLULAR-DL

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

HDTV PCS

PCS-DLPCS-UL

1 2 4 8 16

1 2 3 4 5

1 2 4 8 16

1 2 3 4 5

Booster Controls

1. HDTV

2. AWS-UL (2100 MHz) Dip switches control AWS uplink (switch 1-5)

3. AWS-DL (2100 MHz) Dip switches control AWS downlink (switch 1-5)

4. PCS-UL (1900 MHz) Dip switches control PCS uplink (switch 1-5)

5. PCS-DL (1900 MHz) Dip switches control PCS downlink (switch 1-5)

6. LTE-UL AT&T (707 MHz) Dip switches control LTE uplink (switch 1-5)

7. LTE-DL (728-757 MHz) Dip switches control LTE downlink (switch 1-5)

8. LTE-UL Verizon (781 MHz) Dip switches control LTE uplink (switch 1-5)

9. CELLULAR-UL (800 MHz) Dip switches control Cellular uplink (switch 1-5)

10. CELLULAR-DL (800 MHz) Dip switches control Cellular downlink (switch 1-5)

11. WI-FI

Switch 1 (1 dB) + Switch 2 (2 dB) = 3 dB attenuation

Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) = 7 dB attenuation

Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) + Switch 4 (8 dB) = 1 5 dB attenuation

Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) + Switch 4 (8 dB) + Switch 5 (16 dB) = 31 dB attenuation

Adjusting Booster Cellular Attenuation

By default, all switches are turned OFF, meaning all frequency

bands are operating at full gain.

• Turning a switch OFF increases booster gain for the selected

channel.

• Turning a switch ON adds attenuation (reduced amplication)

for the selected channel.

Switches should remain in the OFF position unless red ashing

lights occur for a channel or channels. Red ashing lights indicate

that the system has detected oscillation for the corresponding

channel(s) and turn o if adjustments are not made.

ATTENUATION: Reduced amplication

Keep in mind when adjusting the booster: Full power is not always the best option. Your goal is to obtain a usable

cellular signal in as many areas of the building as possible. A successful installation means that you can make calls

without dropping and/or have a reliable data connection.

Each bank of DIP switches contain ve switches. From left to right, the DIP switches in each bank provide 1, 2, 4,

8, and 16 dB of attenuation (reduced amplication). These switches are cumulative, meaning that the total amount

of attenuation for a channel is equal to the combined dB of all ON DIP switches in the corresponding bank.

Switch 1 Switch 2 Switch 3 Switch 4 Switch 5

1 dB 2 dB 4 dB 8 dB 16 dB

1 2 4 8 16

DOWNLINK

UPLINK

124 8 16

1 2

4 5

PCS-DLPCS-UL

1 2 4 8 161 2 4 8 16

1 2 3 4 5

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Wi-Fi Connection

Example:

• Turning all switches OFF = 0 dB attenuation (booster is at full gain).

• Turning ON Switch #1 in a bank = 1 dB attenuation (booster maximum gain is reduced by 1 dB).

• Turning ON Switches #1, 3, and 5 in a bank = 1+4+16 dB attenuation = 21 dB attenuation.

• In an 80 dB booster, this means the selected channel would be reduced to 59 dB (80 dB -21 dB).

• Turning ON all switches in a bank = 1+2+4+8+16 dB attenuation = 31 dB attenuation

In an 80 dB booster, that means that the selected channel would be reduced to 49 dB (80 dB-31 dB).

Testing

Once the booster is powered on and no Warning lights are illuminated, walk around the entire area to test the

voice and/or data signal. Rene the antenna locations and/or gain levels as needed, and then complete the

permanent installation once the system is working as desired.

Remember: Bars are not always a reliable measure of signal. The best way to conrm signal coverage is the ability to place and hold a call.

Cellular LED Indicators

Please note that the following conditions indicate normal operation: lights o, ashing yellow, or solid yellow.

Only the presence of red LEDs indicate an unresolved issue.

The booster gain switches should always be at maximum level unless the control light for a specic frequency

band is ashing red or ashing red-yellow. In either case, only reduce gain via switches if other recommended

actions do not resolve the issue. For the LED chart, see page 17

Avoid exceeding 25 dB of attenuation as this could cause aected frequency band to stop amplifying.

SECTION 2: WI-FI CONNECTION

Installation Instructions:

Before beginning this part of the installation, the booster should be powered on.

1. The WAN and WLAN lights on the Fusion7 status LEDs will illuminate when booster is powered on.

2. On your Wi-Fi device, search available wireless networks and choose Surecall. A security password isn’t

needed.

3. The Surecall network is unsecured by default. You must create a password to secure the network. To Create a

Secure Password:

• Enter this default IP address: 192.168.2.1 in your web browser. You will be connected to the Force7’s

conguration page.

• Go to the Wireless section on the left side of the screen.

• Go to security link and choose the type of encryption you wish to use. WPA-Mixed is recommended for

strongest encryption.

• Enter a new password in the Pre-Shared/Encryption key window.

• Apply your settings and you will be prompted to reboot.

• Once rebooted, verify you are connected to the Surecall. You may need to reconnect.

Note: To access advanced settings for the internal router, contact SureCall at: 888-365-6283 for the complete router user manual.

SECTION 3: HDTV INSTALLATION

HDTV Installation Instructions (These parts are available as accessories and not included in your kit):

Before beginning this part of the installation, turn the booster’s power switch o.

1. Mount your chosen HDTV antenna (either SC-305W-H or SC-306W-H) in a location appropriate for the chosen

antenna.

2. Connect the HDTV antenna to the booster port labeled HDTV OUTSIDE using RG6 cable.

3. Booster ports on the other end labeled HDTV1 and HDTV2 are used to connect the booster directly to your

HDTV device(s) using RG6 cable or up to 25 devices using cable splitters.

4. Turn the booster’s power switch on.

Scanning Local Television Channels.

1. On your TV’s remote control, press the Input or Source button. From there, you’ll select “TV” or “Air”. Consult

you TV manual for detailed instructions.

2. After selecting “Antenna” or “Air” press the menu button. Choose the antenna option followed by Auto

Program.

3. You may then need to select the Air button where you can start searching for local channels.

4. The TV will automatically search all available stations. Once the scan is complete, you can exit your TV menu

and begin watching free, high-denition television

HDTV Installation

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

Troubleshooting

SECTION 4: BOOSTER OPERATION AND SPECIFICATIONS

LED Indicators

Please note the following information:

• As highlighted in the table below, all of the following conditions indicate normal operation: lights o, ashing

yellow, or solid yellow.

• Only the presence of red LEDs indicate an unresolved issue.

• The booster gain switches should always be at maximum level unless the control light for a specic frequency

band is ashing red or ashing red-yellow. In either case, only reduce gain via switches if other recommended

actions do not resolve the issue.

• Avoid exceeding 25 dB of attenuation as this could cause aected frequency band to stop amplifying.

Color

LED

Condition

Indication

Yellow

Solid

Indicates that the frequency band is not being used. After a period of time, if there’s no activity, that

band will go into sleep mode. Light is o while band is active. This is part of normal operation.

Yellow

Flashing

Indicates that the Automatic Gain Control (AGC) is self-adjusting. This is part of normal operation.

Red

Flashing

Indicates that the booster is receiving too much signal which could cause the aected frequency band to

turn o. If this happens:

1. For kits using an OMNI outside antenna, relocate the outside antenna to a location where the signal is

weaker.

2. For kits using a DIRECTIONAL outside antenna, turn the antenna in short increments away from the

signal source.

3. Add an inline attenuator to the cable coming into the outside port of the booster.

4. Though not desirable as amplication will not be optimum, lower the dB gain setting in small

increments until the light turns o or ashes yellow.

Red

Solid

The frequency band is o.

If a red light has been ashing for an extended time due to too much signal, that frequency band will display

a solid red light indicating that the circuitry for that frequency band has been turned o. If this happens:

First, power cycle the booster. If, after power cycling, you observe Red Flashing LEDs, follow the steps

outlined for Red Flashing condition until overpowering has been corrected.

Note: This may happen if attenuation greater than 25 dB has been made.

Red/

Yellow

Alternately

Flashing

Self-oscillation has been detected and to prevent it, one or more of the frequency bands have shut o. If this

happens:

First, try increasing the vertical/horizontal separation between the outside antenna and inside antennas. If

your booster kit uses two directional antennas (examples: outside Yagi antenna or inside panel antenna),

ensure that they are facing away from one another (see “Antenna Aiming” on page 8).

If condition continues, lower the dB gain setting in small increments until the light turns o or ashes yellow.

LED Indicators

Troubleshooting

In the event you encounter a problem, follow the suggestions below to resolve the issue.

Problem Resolution

Signal booster has no power Verify that the booster switch is turned on.

Connect the power supply to an alternate power source.

Verify that the power source is not controlled by a switch that has removed power

from the outlet.

If the POWER LED on the signal booster is OFF, return the power supply to SureCall.

Contact tech support to receive an RMA at:

1-888-365-6283 or support@surecall.com, or go to www.surecall.com 7:00 am –

5:00 pm PST, Monday – Friday to chat with a representative.

After completing installation, indoor

signal coverage has not improved

Check the installation of your outdoor antenna. Ensure that the mounting area is clear

of obstructions and other radiating elements.

Check the outdoor signal strength at the site the outdoor antenna (see instructions on

page 7).

For kits that use a directional Yagi antenna, verify that the antenna is properly aimed

in the direction of your carrier’s closest cell tower (see “Installing a Yagi Antenna” on

page 8).

Verify that all cable connections are tightly tted to the booster and antennas.

 Remember: Bars are not always a reliable measure of signal. The best way to conrm

signal coverage is the ability to place and hold a call.

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

Specications

Specications

Force7 Specications

Cellular Uplink Frequency Range (MHz): 698–716 / 776–787 / 824–849 / 1850–1915 / 1710–1755 (G Block Included)

Cellular Downlink Frequency Range (MHz): 728–746 / 746–757 / 869–894 / 1930–1995 / 2110–2155 (G Block Included)

Supported Cellular Standards: CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards

Input Impedance: 50 Ω / 75 Ω (HDTV)

Maximum Gain: Cellular 72 dB / HDTV 23 dB

Noise Figure: 5 dB

VSWR: ≤2.0

Wi-Fi Frequency Range: 2.4 - 2.4835 GHz

Wi-Fi Standards: IEEE 802.11b, IEEE 802.11g, IEEE 802.11n

Maximum Wi-Fi Wireless Data Rate: 150 Mbps (2.4 GHz)

Security: WEP, WPS, WPA, WPA2, WPA Mixed

HDTV Frequency Receive Range (MHz): 54–72 / 76–88 / 174–216 / 470–608 / 614–698

AC Input / Output: Input AC 110 V, 60 Hz / Output DC 15-20 V

Maximum Output Power: 1 Watt EIRP

Cable: SC-400 / RG6 (RG6 not included)

RF Connectors: RP-TNC / N Female

Power Consumption: <65W

Operation Temperature: -4º F to +158º F

Dimensions: 14.5 x 11 x 3.5 inches

Weight: 19.5 lbs

FCC: RSNFORCE-7

Kitting Information

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

Kitting Information

Component Product Number / Description Gain / Loss

LTE-A LTE-V Cellular

800 MHz

PCS

1900 MHz

AWS

1700 / 2100 MHz

Outdoor Antenna SC-288W: Omni 3 dBi 3 dBi 3 dBi 4 dBi 4 / 4 dBi

SC-288W-L: Omni 5 dBi 5 dBi 6 dBi 8 dBi 8 / 8 dBi

SC-230W: Yagi 10 dBi 10 dBi 10 dBi 10 dBi 10 / 10 dBi

Outdoor Cable SC-400-30 ft, LMR, Use 30 ft or longer 2.05 dB 2.05 dB 2.12 dB 2.83 dB 2.68 / 2.98 dB

Indoor Cable SC-400-20 ft, LMR, TNC Connectors,

Use 20 ft or longer

2.05 dB 2.05 dB 2.12 dB 2.83 dB 2.68 / 2.98 dB

SC-400-75 ft, LMR, TNC Connectors,

Use 75 ft or longer

4.22 dB 4.22 dB 4.41 dB 6.17 dB 5.8 / 6.54 dB

Indoor Antenna SC-222W: Dome 3 dBi 3 dBi 3 dBi 6 dBi 6 / 6 dBi

The Force7 booster is suitable for use with all equivalent and lower gain antennas, as well as, equivalent or greater lengths of cable.

Included in kit SC-SEPT-O/OD4-Kit*

Component Product Qty Notes

Outdoor Antenna SC-230W: Yagi 1

Outdoor Cable SC-400-75 ft, NN 1Use 30 ft or longer

Indoor Cable SC-400-20 ft, TNC Connectors 1Use 20 ft or longer

Splitter SC-WS-4 1

Indoor Cables (to Antennas) SC-400-75 ft, TNC Connectors 4 Use 75 ft or longer

Indoor Antennas SC-222W: Dome 4

Included in kit SC-SEPT-O/OD2-Kit*

Component Product Qty Notes

Outdoor Antenna SC-230W: Yagi 1

Outdoor Cable SC-400-75 ft, NN 1Use 30 ft or longer

Indoor Cable SC-400-20 ft, TNC Connectors 1Use 20 ft. or longer

Splitter SC-WS-2 1

Indoor Cables (to Antennas) SC-400-75 ft, TNC Connectors 2Use 75 ft or longer

Indoor Antennas SC-222W: Dome 2

*This Force7 booster is suitable for use with all equivalent and lower gain antennas, as well as, equivalent or greater lengths of cable.

Important: Unauthorized antenna cables and/or coupling devices may not be used. Changes or modications not expressly approved by

the Surecall could void the user’s authority to operate the equipment.

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

Warranty

Three-Year Product Warranty

SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specications are

subject to change. The three-year warranty only applies to products meeting the latest FCC Certication Guidelines stated on 2/20/2013 and

going into eect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.

Products returned by customers must be in their original, un-modied condition, shipped in the original or protective packaging with proof-

of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping

container.

Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns

received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to

receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The

Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.)

This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that

alters or damages the product’s physical or electronic properties.

SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will

perform in full accordance with applicable specications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any

product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1,

2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must rst be authorized in

writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in

its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on

previously delivered products.

As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair,

and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will

pay the shipping charges.

The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the

applicable specications or which are not defective or not covered by this warranty.

Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulll the performance

requirements that were published in the product specication literature, or in accordance with samples provided by SureCall. This warranty

shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall

makes no warranty whatsoever in respect to accessories or parts not supplied by it.

Limitations of Warranty, Damages and Liability:

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS

AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR

REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.

SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY

CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH

IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL

DAMAGES, HOWSOEVER CAUSED.

All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that

cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration

Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions

provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineective and excluded to the

extent of such invalidity or unenforceability without aecting in any way the remaining provisions hereof.

FCC, IC and Safety Information

SureCall has made a good faith eort to ensure the accuracy of the information in this document and disclaims the implied warranties of

merchantability and tness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with

and for its customers. SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or

errors. The information and specications in this document are subject to change without notice.

FCC, IC and Safety

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

48346 Milmont Drive

Fremont, California 94538, USA

888.365.6283

www.surecall.com

Important: Before installing your booster you need to register it with your carrier. You can do so online at the following urls:

Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html

AT&T: https://securec45.securewebsession.com/attsignalbooster.com/

T-Mobile: https://support.t-mobile.com/docs/DOC-9827

Sprint: https://www.sprint.com/legal/fcc_boosters.html

U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp

FCC Information:

This is a CONSUMER device.

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers

consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact

your provider.

You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST be installed at least 20

cm (8 inches) from any person. You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service

provider.

This device may be operated ONLY in a xed location for in-building use.

WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC

Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the

user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help.

15.19 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may

cause undesired operation.

Industry Canada:

This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to

the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation

Cet appareillage numérique de la classe A répond a toutes les exigencies de l’interférence canadienne causant des réglements d’équipment.

L’opération est sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer l’interférence nocive, et (2) ce dispositif doit

accepter n’importe quelle intérference reçue, y compris l’intérference qui peut causer l’opération peu désirée.

The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present,

the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band

users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.

La puissance de sortie nominale indiquée par le fabricant pour cet appareil concerne son fonctionnement avec porteuse unique. Pour des

appareils avec porteuses multiples, on doit réduire la valeur nominale de 3,5 dB, surtout si le signal de sortie est retransmis et qu’il peut

causer du brouillage aux utilisateurs de bandes adjacentes. Une telle réduction doit porter sur la puissance d’entrée ou sur le gain, et ne doit

pas se faire au moyen d’un atténuateur raccordé à la sortie du dispositif

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

FCC, IC and Safety

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers

consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your

provider.

You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST be installed at least 20 cm

(8 inches) from any person. You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.

WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.

This device may be operated ONLY in a xed location for in-building use.

This is a CONSUMER device.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not in-

stalled and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur

in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the

user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

FCC 27.50(d)(4) Statement: Fixed, mobile and portable (hand-held) stations operating in the 1720-1755 MHz band are limited 1 Watt EIRP. Fixed

stations operating in this band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable stations operating in this

band must employ a means for limiting power to the minimum necessary for successful communications.

Cellphone Mate SureCall FORCE-7 All in one Cellular, WiFi and HDTV Booster User Manual

Cellphone-Mate Inc. dba SureCall All in one Cellular, WiFi and HDTV Booster Users Manual

Users Manual

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